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Pitney Bowes W660 User's Manual

1. eene 2 12 6 Install the Ink Jet Cartridges Color amp Black 2 13 Removing the Ink Jet Cartridges eene 2 15 Chapter 5 W660 W680 Basics Printer Features cccccsscccsssccsssccssecssecsseceseccsseecsseecsseeeesseeenaes 3 2 NI 3 2 PrintGOudlities oor Er E E EU 3 2 Internal Fonts AE NEEN RAAE 3 2 FOHCSIZe 5 ttunteeud niens nS 3 2 Material Thickness eese eerte 3 3 Media 5126598 ovo UTER ERA RE TIRE RETE 3 3 Approved Media Types eere 3 3 Pitney Bowes W660 W680 Operator Guide i Table of Contents Setting Up a Jobi eet treten tei ei raus 3 4 1 Set the Separator Gap eere 3 6 2 Center the Wireframe under the Material 3 9 3 Set the Feed Angle esee 3 10 4 Position the Sliding Fence esses 3 11 5 Load Material cce rp pere enis 3 12 6 Adjust the Position of the Feed Ramp 3 13 7 Adjust the Media Thickness Lever 3 14 8 Adjust the Exit Rollers eere 3 15 9 Print a Test Piece neret en 3 16 Chapter 4 Using the W660 W680 With Your Computer Installing the Printer Driver eerte 4 2 Selecting Printer Properties eerte 4 10 Using the Printer Properties Window ees
2. 4 6 Pitney Bowes W660 W680 Operator Guide Using the W660 W680 with Your Computer e 4 Installing the The window for selecting the port displays The default port is weeo weao FPishlghted Printer Driver Add Printer Wizard continued COM1 Communications Port FILE Creates a file on disk LETI ECP Printer Port When the next window displays Pitney Bowes W660 or W680 appears in the printer name area The prompt asks you to indi cate if you want to use this printer as the default setting Add Printer Wizard Pitney Bowes W680 14 Select Yes if you plan to dedicate your system to mailings Otherwise select No After making the desired selection click Finish Pitney Bowes W660 W680 Operator Guide 4 7 4 Using the W660 WOBO with Your Computer Inetalling the W660 W680 Printer Driver continued The Envelope Printer Accelerator Setup window displays Pitney Bowes Envelope Printer Accelerator Setup 15 Select Proceed with installation if you intend to use non Pitney Bowes applications and refer to step 17 on the next page for additional instructions Otherwise select Cancel If you selected Cancel the Update Complete window displays Update Complete 16 Remove the printer CD ROM then click OK The system automatically restarts and the installation process is finished 4 8 Pitney Bowes W660 W680 Operator Guide Inetalling the W660 W680 Printer Driver continued
3. 1 4 10 W660 WO680 Printer Overview Welcome to the W660 W680 Ink Jet Printer Using This Guide The Pitney Bowes W660 W680 ink jet printer is a desktop printer used to print addresses graphics and other information in color W680 on a wide range of material of various sizes construc tion and composition With the W660 W680 you can define the font placement print quality and bar code characteristics for your addresses This Operator Guide shows you how to Setup the W660 W680 printer Connectitto your computer Define your envelope layout Print a test mail piece Senda mail job to the printer from your computer application Refer to this guide for information about printer setup operation and troubleshooting It is divided into the following chapters Chapter 1 Introduction Contains an overview of the W660 W680 Operator Guide information about ordering supplies and a list of help resources Chapter 2 Setting Up the the printer Contains instructions for assembling your printer Chapter 3 Printer Basics Explains how to set up your printer to run a job Chapter 4 Using the Printer With Your Computer Contains instructions for installing the printer driver selecting the printer from your software program and sending a mail job from your computer Chapter 5 Printer Maintenance Describes how to keep the printer clean and functioning prop erly Chapter 6 Troubleshooting Contains a list of
4. 4 e Using the W660 WO68O with Your Computer Using the Use the Capture Printer Port option to map a path to the Printer network drive Properties Use the End Capture option to remove the mapping of a port Window from a network drive Use the Timeout Settings in the following manner Choose the Not Selected area to specify the time in seconds that Windows will wait for the printer to be online before reporting an error Choose the Transmission retry area to specify the time in seconds that Windows will wait for the printer to be ready to print before reporting an error Use Spool Settings to specify how the document is sent to the printer Use the What s This feature to clarify the choices available in the Spool Settings menu Use Port Settings to change the printer port settings If you make any changes to the original settings click Apply to save the settings and keep the Properties window open Click OK to save the settings and close the Properties window 4 14 Pitney Bowes W660 W680 Operator Guide Using the Printer Properties Window Using the W660 W680 with Your Computer e 4 Pitney Bowes W680 Properties 2 x ts Device Opti Pepe To display the Color Management window left click the Color Management tab in the Properties window Choosing Automatic allows the system to select the best colors from the available profile The Automatic option is the manu fact
5. Pitney Bowes WOOCO WOO9O Printers Operator Guide Notice The use of this information by the recipient or others for purposes other than the repair adjustment or operation of Pitney Bowes equipment may constitute an infringement of patent and or other intellectual property rights of Pitney Bowes or others Pitney Bowes assumes no responsibility for any such use of the information Except as provided in writing duly signed by an officer of Pitney Bowes no license either express or implied under any Pitney Bowes or any third party s patent copyright or other intellectual property rights is granted by providing this information SV60702C Third edition January 2002 2002 Pitney Bowes Inc All rights reserved This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or me chanically without the express written permission of Pitney Bowes We have made every reasonable effort to assure the accuracy and usefulness of this manual however we can not assume responsibility for errors or omissions or liabil ity for the misuse or misapplication of our products Envelope Designer and SmartMailer are registered trademarks of Pitney Bowes Inc Microsoft and Windows are trademarks or registered trademarks of Microsoft Cor poration NOTE W660 W680 The similarity of the W660 and W680 printers allows their features and operation
6. Using the W660 W680 with Your Computer e 4 If you selected Proceed with installation the 3rd Party Envelope Printing Setup window displays Pitney Bowes Envelope Printer Accelerator Serup Pitney Bowes W680 Te SD T 17 Select the printer to be targeted by the Accelerator then click Next The Successful Configuration window displays Successful Configuration 18 Click OK to complete the installation process Pitney Bowes W660 W680 Operator Guide 4 9 4 Using the W660 WG680 with Your Computer Selecting This section describes printer properties and use of the windows for selecting the available options To access the main properties Printer window follow these steps Properties 1 Click the Start button in the task bar then select Settings 2 Click Printers The Printer window displays 3 Right click the Pitney Bowes icon then left click the Properties option The Properties window opens and displays eight tabs each of which allows access to different printer options Note that the General tab window displays when the Properties window opens Pitney Bowes W680 Properties 2 x Graphics Fonts Device Options Settings A To access another option left click on the appropriate tab A window for the selected option displays 4 10 Pitney Bowes W660 W680 Operator Guide Using the W660 W680 with Your Computer e 4 Using the NOTE An explanati
7. 15 381mm 125 3 175mm Also see the table on the next page Material Notes Envelopes have a flap along the long edge and are processed by the printer non flap edge first Envelopes may have either a diagonal or straight edge along the envelope flap Booklets are defined as media having physical dimensions 6 x 9 or larger Booklets have an opening along their long edge which is covered by a flap with an adhesive seal Catalog envelopes have an opening along their short edge which is closed by a flap with an adhesive seal Postcards have no folds or bends The printable side may have a higher surface roughness than the non printable side Self mailers may be of C Z or 1 2 folded construction They may not exceed the maximum allowable thickness as specified on the previous page and must be tabbed per postal regulations A catalog may consist of multiple pages bound by adhesive or tabs on the feed edge or at 90 degrees with respect to the feed edge Sheet stock may consist of 16 to 28 Ib bond as well as 60 to 80 Ib coated stock The size and thickness constraints specified above apply B 6 Pitney Bowes W660 W680 Operator Guide 4 5 5 1 2 6 7 3 4 7 8 5 8 9 10 11 12 14 Monarch C4 C5 C6 DL Square Commercial Square Baronial Baronial Baronial Baronial Official Official Official Official Official Official Official Official DIN C4 DIN C5 DIN C6 Appendix B Specifi
8. In this chapter Preventive Maintenance 5 2 Eledhilig s c uU 5 2 Print Quality Problems ore Exit Kollero iioii nte tto 5 3 EN GON uei o i NOE HTSEHIR TERI ERES 5 5 5 e Printer Maintenance Preventive Maintenance Cleaning Print Quality Probleme The Pitney Bowes W660 W680 Ink Jet Printer is designed for trouble free service with a minimal amount of care You should schedule regular cleaning of the Feed Rollers Exit Rollers and Lower Guide A Caution Clean print head cartridge ink surfaces and covers with plain water only Water works best Clean all rubber rollers with isopropyl denatured and rubbing alcohol only Use of any other cleaning solvents will void all warranties Keep petroleum based cleaning solvents away from rubber or plastic parts Anything but alcohol will cause premature break down of the rubber compound The print head performs a self cleaning cycle periodically If print quality is unacceptable try the following Adjust the media thickness lever page 3 13 to see if print quality improves Clean the print head cartridge dampen a soft cotton cloth with water and wipe the nozzles clean Install a new ink cartridge page 2 13 From the Setup Menu select 3 Purge Printhead The purging process clears any clogged ink on the print nozzle Often this returns the print quality to a normal level See Appendix A Control Panel Menus for infor
9. Pitney Bowes W660 W680 Operator Guide Appendix B Specifications E qu i pm ent Storage Conditions uoc Printer 42 to 100 F Specifications Humidity Supplies 10 to 90 continued Maximum Wet Bulb Temperature 85 F 29 C Shipment Conditions Temperature Printer 40 to 140 F Humidity Supplies 5 to 100 Maximum Wet Bulb Temperature 85 F 29 C Noise Level Idle Mode lt 6 6 Bel A Operating Mode lt 7 3 Bel A Operator position no more than 65 dBa referenced to 20 upa Recommended Usage Pitney Bowes has tested this machine under many different conditions and recommends that you do not exceed the usage levels specified below Monthly usage is 77 000 pieces NOTE Usage beyond these recommended cycles is not covered under your Equipment Maintenance Agreement Product life is 5 years or 4 620 000 cycles Pitney Bowes W660 W680 Operator Guide B 5 Appendix B Specifications Material Approved Media The paper types listed below are approved for use with the W660 W680 Printer Please 5 pecification 5 note that the dimensional limits above apply in all cases and that all media flats envelopes postcards catalog envelopes etc must be without windows unstuffed and unsealed White Wove Bond paper Recycled paper Coated paper Card stock Brown kraft Manila Material Size and Thickness Width Height Thickness Minimum 3 76mm 5 127mm 003 0762mm Maximum 12 5 317 5mm
10. to be documented together The principle difference in these printers is that the W680 is a color printer that uses both a black and color ink cartridge The W660 only uses a black ink cartridge The photos and illustrations in this document are of the W680 printer but represen tative of each printer Table of Contents Chapter 1 W660 WO680 Overview Welcome to the W660 W680 risiede tao rentrer terit erts 1 2 Using This Guide eee 1 2 System Requirements eeeeeeeeeseeeeeeeeeeen nennen 1 3 Getting Help eR UR UU 1 3 Online Helper ero re rhe berries 1 3 PHONE SUPPOLt eet en rer eters 1 4 Before You Call enceinte mee 1 4 The World Wide Web serere 1 4 Printer OPON SA cse Gem 1 4 Ordering Supplies eese 1 5 Chapter 2 Setting Up the W660 WO80 Printer Unpacking the Printer eese 2 2 Package Contents onire niisiis eileaii 2 3 Setting Up the W660 W680 ennnn 2 4 Choosing a Location for Your Printer eee 2 5 Important Safety Notes eese nnne 2 5 Assembling the W660 W680 eee 2 6 1 Attach the Wireframe to the Printer 2 7 2 Install the Sliding Fence sss 2 8 3 Position the Output Stacker Tray sss 2 9 4 Connect the Parallel Cable or Serial Cable 2 10 5 Connect the Power Cord
11. 4 11 Selecting the W660 W680 Printer from a Windows Application rrr rr e ee eR 4 25 lod AD Pug 4 26 Chapter 5 Printer Maintenance Preventive Maintenance cseeeseseeseecssecseeseeessessesseeasensseeaes 5 2 Cleaning eterne rmt rene n erc rt e ues 5 2 Print Quality Problems eerte 5 2 Exit Rollers mee one met n etes 5 3 SONS OL cessio tatio PD PREDA OH EON ests 5 3 Floor Assembly and Top Cover eere 5 3 Chapter 6 Troubleshooting Problems and Solutions essere 6 2 Peed Problems iiiter t e ER 6 2 Print Quality Problems eere 6 3 Interface Problems eese eene 6 4 Connector Diagram eese 6 5 Motor Problems eese R 6 6 Pitney Bowes W660 W680 Operator Guide Table of Contents Barcode Problems nt rhet tens 6 6 Other Problems erre RAAE 6 7 Appendix A Control Panel Menus Using the Control Panel eere A 2 Using the Menus esee nennen nennen A 3 Using the Main Menu esee nennen A 5 Main Menu Diagt am sss onere ees A 6 1 Address Layout 5 aee ve e ette A 7 22 Print Quality eerte etm eens A 10 3 Font Selection se eeesssesseseseseeecseeeeseeeeeesesetsceeeaeeeeeseeees A 12 4 Darcode esee tei nea at A 14 5 Address Recovery eene A 16 6 Clear COUnLteE irr erre te pier re A 18 Fe JOD SEUSS cete etre ete
12. 5 3 Cleaning Printhead Cartridge 5 2 Clear Counter Using Menu to A 18 Clear Counter A 18 Clear Memory A 16 Communications A 24 Baud Rate A 25 DTR handshaking A 24 Line Termination A 25 parallel interface A 24 Parity A 25 serial interface A 24 Word Length A 25 XON XOFF A 24 Control Language B 2 Control Panel 3 5 Control Panel Buttons A 2 CPU Recommended 1 3 D Distance to Bottom A 8 Distance to Right A 7 Downloadable Fonts B 3 Draft Print Quality A 10 Driver Compatibility B 2 Drying Times B 2 E Effective Print Area B 3 Electrical Specifications B 2 Envelope Designer 4 4 Envelope Feed Delay A 30 Using Menu to set A 30 Envelope Sizes Listing of B 7 i 2 Pitney Bowes W660 W680 Operator Guide Environmental Limits B 4 Executive Print Quality A 10 Exit Rollers 3 6 3 14 Cleaning 5 3 F Feed Angle 3 9 Fence sliding 3 5 3 11 Feed Gap setting 3 6 Feed Problems 6 2 Feed Roller Doesn t Move 6 6 Floor Assembly and Top Cover Cleaning 5 3 Font Selecting with Menu A 12 Font Menu A 12 A 13 Font Size 3 2 Fuzzy Printing 6 3 G Get Addresses A 16 Getting Help 1 3 1 4 Glossy Material Print Quality 3 13 H H Block Separators 3 4 Heavy Material 3 10 Heavy Media A 22 Heavy Media Mode Using Menu to Select A 22 Hex Dump Mode A 26 A 27 I Important Safety Notes 2 5 Inch Millimeter Using Menu to Select A 29 Inch Millimeter A 29 Ink Jet Cartridge 2 3 Index Installing 2 13 Remo
13. Jet Cartridge 2 15 Removing the Ink Jet Cartridge 2 15 2 Setting Up the W660 WO80 Printer Unpacking the As you remove the W660 W680 contents from the box check the Printer parts against the list on the opposite page 3 Shipped Assembled 2 2 Pitney Bowes W660 W680 Operator Guide Setting Up the W660 WO6BO Printer 2 Unpacking the Package Contents Printer 1 W660 or W80 Printer 2 Output Stacker 3 Wire Frame with Feed Ramp Washer and Retaining Knob Input Material Stacker assembled 4 Long Sliding Fence 5 Power Cord 6 Short Sliding Fence 7 Parallel Cable Not Shown Printer Driver Software SAPS Ink Jet Cartridges Color W680 only and Black both models Quick Setup Instructions Printer Operating Guide Operator Training Guide e PostNet Certificate Installation Quality Report Operator Safety Tip Card Pitney Bowes W660 W680 Operator Guide 2 3 2 Setting Up the W660 WO80 Printer Setting U p the The assembled printer should look like the picture below The W660 W680 parts you have to put together are identified Wireframe Feed Ramp Sliding Input Stacker and Lock Knob Fence Output Stacker Refer to this picture as you set up your printer Follow the steps on pages 2 7 through 2 15 The following product orientation will be useful in performing these steps Front is
14. ORIENTATION ORIENTATION CONTROL A LOCATION 4 BARCODE 5 DIGIT ONOFF Oo e 5 ADDRESS RECOVERY A GET ADDRESS 6 CLEAR COUNTER CLEAR ADDRESS YES NO PIECE COUNTERS 7 JOB SETTINGS A LOAD B SAVE NOTE To print a list of the Main Menu and Setup Menu settings press the test button when ROM REV is displayed in the Setup Menu A 6 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 1 Address Layout Use the Address Layout option to set up the way an address appears on the printed material The printable width is limited to 9 4 from the right side of the mail piece The printable height is 15 measured from the bottom edge of the mail piece Define the following options from this menu A Distance to Right Left Margin This option sets the start of the address the left side of the address as measured from the right side of the envelope For 10 envelopes this should be about 5 5 Press the or buttons to increase or decrease the Distance to Right MORE or LESS defined in inches or millimeters The left margin is the distance measured from the right edge of the material to the first printable character Press the Enter button to select the desired measurement R4 Distance to Bottom K istance to Right XYZ CORPORATION Anytown CT 06478 1234 Pitney Bowes W660 W680 Operator Guide A 7 Appendix A Control Pa
15. Parallel Port no T a Power Switch Shy ky MAY Power Receptacle 2 10 Pitney Bowes W660 W680 Operator Guide Setting Up the W660 WO6BO Printer 2 2 Secure the connector by snapping the two wire clips over the corresponding tabs on the connector as shown in the figure below 3 Align the end of the cable connector labelled Computer with the printer port on your computer then push the cable connector into the port Secure the connection by tightening the screws on either side of the connector 4 To connect a Serial Cable to the printer align the 25 pin male connector end of the cable with the serial port on the left side of the printer s interface Attach the cable to the printer and the computer s hex jack screws using the thumb screws in the connectors 5 Initialize the W660 W680 s communication port by sending data to either the parallel or serial port When the serial interface is used the W660 W680 Communica tions menu settings must be configured to match the computer settings Configure the computer to use either the XON XOFF or DTR handshaking settings to commu nicate with the W660 W680 Use the following sub menus to change the W660 W680 serial communica tions A Baud Rate B Parity C Word Length and D Line Termination Pitney Bowes W660 W680 Operator Guide 2 11 2 Setting Up the W660 WO80 Printer Connecting to 5 Connect the Fower Cord Fower L Turning On the W660 W680 Connect th
16. fence for larger material Slide the square edge of the sliding fence into the slots on the frame slide as shown below The fence fits snugly in the slots to ensure accurate positioning during operation The next chapter explains how to set the fence to the width of the material you re running Sliding Fence in Position 2 8 Pitney Bowes W660 W680 Operator Guide Assembling the W660 W680 continued Setting Up the W660 WOBO Printer 2 3 Position the Output Stacker Tray Printed material is deposited in the output stacker tray The tray can stack up to 150 10 envelopes Slide it under the output area of the printer as shown below then center it on the output area Right to left placement of the tray varies with the size of the media being printed Output Stacker Tray Pitney Bowes W660 W680 Operator Guide 2 9 2 Setting Up the W660 WO80 Printer Connecting the 4 Connecting the Farallel Cable or Serial Cable W660 W680 Use the parallel cable supplied to connect the W660 W680 to to Your your computer or use an approved serial cable Computer Each end of the parallel cable has a connector One end is labelled Printer and the other is labelled Computer 1 To connect the Parallel Cable to the printer align the end of the cable connector labelled Printer with the parallel port on the interface panel at the rear of the printer See the figure below Push the cable connector into the port
17. ite teer A 18 Using the Setup Menu eese nnne A 20 Setup Menu Diagram eerte nennen A 21 1 Heavy Media Mode eere A 22 2 Test Print Head eee eee A 22 3 Purge Print Head eerte eed A 23 4 Lines Per Address eere A 23 5s Communications c s ccsssdasctesssaecesestssctansessccaestascdesstiessaecees A 24 6 Hex Dump Mode nee A 26 7 language eerte ettet eee eere nan A 28 8 Envelope Feed Delay eee A 30 9 Auto Envelope Eject srine A 30 10 ROM Revision Number eene A 31 Appendix B Specifications W660 W680 Specifications 0 eseeseseeceseeeeseeeeaseeeeeseeeeseeeeaees B 1 Index Index to the Contents of this Manual eene i 1 Pitney Bowes W660 W680 Operator Guide iii Chapter 1 The WG60 W680 Printer Overview The Pitney Bowes WG660 W680 is a versatile easy to use desk top printer designed for ad dressing applications This chapter explains what s in this guide and tells you how to order supplies and where to get more information about using your W660 WG68O In this chapter Welcome to the W660 W69890 Ink Jet EPinbero ascetur eu ET eS 1 2 Using This Guide 1 2 System Requirements 1 5 Getting Help eres 1 5 Printer Options ssessssssscssssssceseseeeeessee 1 4 Ordering Supplies
18. low Solution Verify the bottom of the last line of the address field is not less than 5 8 from bottom edge of the media 6 6 Pitney Bowes W660 W680 Operator Guide Barcode Problem Problems continued Reason Solution Other Problems Problem Reason Solution Reason Solution Reason Solution Reason Solution Problem Reason Solution Troubleshooting 6 Address too High Address field is within 1 10 of the top edge of the media Move address field down to within DMM specifications Paper Out or Paper Jam Input area is empty Refill the input area H Block separators not adjusted correctly Adjust the H Blocks to the thickness of the material you re running See page 3 6 Paper jam obstructing paper path Clear obstructed path Dirty paper feed sensor Clean sensor with compressed air See page 5 3 Shuttle Jam Envelope thickness lever is set too low for material Open the transport door and adjust the media thickness lever See page 3 14 Pitney Bowes W660 W680 Operator Guide 6 7 6 Troubleshooting Other Problems Reason continued Problem Reason Solution Problem Reason Solution Solution Lower rail shaft dirty Wipe lower rail shaft clean Memory Card Error The card was removed while the printer was reading it Do not remove the card while the printer is in use If the card has been removed insert the card turn t
19. neat stack in ZIP Code order when you run long jobs SmartMailer software refines and presorts mailing list entries to enable faster mail delivery at the lowest pos sible rates 1 4 Pitney Bowes W660 W680 Operator Guide WO6O0 WO68O0 Printer Overview e 1 Ordering You can order supplies for your W660 W680 printer directly Supplies through the Pitney Bowes Supply Line To place an order call BOO 243 7824 The following supplies are available for your W660 W680 printer Single Black Ink Cartridge order number 711 1 Single Color Ink Cartridge W680 only order number 660 5 4 Pack of Black Ink Cartridges order number 660 9 Pitney Bowes W660 W680 Operator Guide 1 5 1e W660 WO6980 Printer Overview 1 6 Pitney Bowes W660 W680 Operator Guide Chapter 2 Setting Up the W660 W680 Printer This chapter explains how to unpack assemble and connect your new printer In this chapter Unpacking the Printer 2 2 Package Contents ees 2 3 Setting Up the W6GO WG8BO 2 4 Choosing a Location 2 5 Important Safety Notes 2 b Assembling the W660 W680 2 6 Attaching the Wire Frame 2 Installing the Fence 2 8 Positioning the Output Stacker ses 2 9 Connecting the Farallel or Serial Cable oco iere 2 10 Connecting the Power Cord 2 12 Installing the Ink
20. to enable the printer Pitney Bowes W660 W680 Operator Guide A 11 Appendix A Control Panel Menus 3 Font Selection The W660 W680 has thirteen available fonts typefaces plus barcode Courier Sans Serif Roman OCR A Quincy Springer Hancock Alpine Baxter Marina Stencil Windmill and Silicon All fonts are scalable from 4 to 30 point size and can be printed in regular bold italic and outline style The W660 W680 also supports downloaded fonts This means that if you are using Windows all the fonts installed in Windows are available This also applies to any DOS applications that can download fonts The options on this menu are Name Width Bold and Italic A Name The printer has thirteen internal fonts as described above and one barcode font B Size The font size internal or external can be set from 4 to 30 point C Width The font width is Normal 10096 thin 7596 condensed 50 wide 125 or expanded 150 D Bold This is the darkest imprint because character stroke weight thickness of print is increased Use Bold to emphasize or highlight text in an address Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 3 Font Selection E Italic continued Italic characters have decreased stroke weight print at an oblique angle and print somewhat lighter than standard or bold typefaces Use italic to provide emphasis and add flair to address text that requires
21. tridges out of reach of children Discard empty cartridges immediately 5 Gently remove the tape covering the ink nozzles on the print cartridge Be careful not to touch the copper nozzles 6 Gently insert the cartridge color to the right black to the left into the carriage at approximately a 20 degree angle with copper strip to the bottom and in first Press down on the cartridge until it is seated Note The print cartridge photos in this section are of the W680 printer The W660 has only one cartridge Pitney Bowes W660 W680 Operator Guide 2 13 2 Setting Up the W660 WO80 Printer Inetalling and Removing the Ink Jet Cartridges continued 7 Push the cartridge forward away from you until it snaps in place 8 Close the Transport Door 9 The prompt asks about resetting the ink level Select YES if you have installed a new cartridge Otherwise select NO 10 Press Enter The display returns to the OFF LINE screen Note The print cartridge photos in this section are of the W680 printer The W660 has only one cartridge 2 14 Pitney Bowes W660 W680 Operator Guide Inetalling and Removing the Ink Jet Cartridges continued Setting Up the W660 WO6BO Printer 2 Removing the Ink Jet Cartridges To remove or replace the ink jet cartridges follow these steps 1 With the printer on press the On Line key until the display reads OFF LINE Open the Transport Doo
22. while you re using the program to display information about the open screen Select the Help menu to display a list of topics or search for a term Refer to the documentation supplied with these programs for more information Pitney Bowes W660 W680 Operator Guide 1 3 10 W660 WO680 Printer Overview Getting Help Phone Support continued If you need technical support call the Pitney Bowes National Diagnostic Center at BOO 253 6565 Before You Call Please see Chapter 6 Troubleshooting for a description of common problems and their solutions If you need to call please have the following information at hand Product name W660 W680 Serial number See back of unit e Nature of problem What happens and when does it happen The steps you ve already taken to solve the problem and the results The World Wide Web We encourage you to visit our web site at http www pb com You ll find the latest information about our products and services as well as answers to frequently asked technical questions Printer Options Pitney Bowes offers several very useful options for your W660 W680 Envelope Designer lets you create a professional looking envelope in a matter of seconds you don t have to bother with the print driver or make manual settings The W853 Ink Dryer helps to eliminate smudging on difficult materials like glossy stock The W760 Power Stacker holds up to 300 10 envelopes It helps maintain a
23. 11 SWED FIN ISO 15 ITALIAN ISO 17 SPANISH ISO 61 NORW DAN ISO 10 SWED FIN ISO 16 PORTUGUESE ISO CHAR SET ISO 8859 Roman 8 WINDOWS LATIN PC8 A 28 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 7 Language B Inch Millimeter continued This option selects the printer Measurement system Inch or Millimeter C Menu Languages This option changes the LCD control panel menu to the language you want Supported languages are English German French Italian Spanish Dutch and Polish To use this option l Press the or buttons to scroll through the Setup Menu options until 7 LANGUAGE appears on the LCD panel Press the Enter button to select this option Press Enter to select the Language option you want to use A B or C Press the button or button to view the menu languages available Press Enter to select an option When you ve finished making selections press the Menu button to back out of the menu until the printer displays OFF LINE Then press the On Line Button to enable the printer Pitney Bowes W660 W680 Operator Guide A 29 Appendix A Control Panel Menus Envelope Feed Use this option to feed very glossy material or if extra ink drying Delay time is needed This option slightly reduces the overall through put of the printer To use this option i Press the or buttons to scroll through the Setup Menu options until 8 FEED DELAY app
24. 3 to 118 Speed Printer speed refers to the number of pieces of mail that can be processed in an hour The W660 W680 can process 9000 number 10 envelopes per hour depending on the address content and configuration Printer speed depends on the number of charac ters per line the number of lines character size font interface barcode material size and graphics Print Qualities The printer has three selectable print qualities Draft fastest speed Letter medium speed and Executive slowest speed Internal Fonte A font is a set of characters letters numbers and symbols that use the same typeface The W660 W680 has thirteen plus Code 39 barcode different typefaces Courier Sans Serif Roman OCR A Quincy Springer Hancock Alpine Baxter Marina Stencil Windmill and Silicon You can select these fonts from the printer control panel menus If you set up a print job from your computer you can use any font that is available from your software application Font Size Font size refers to the size of each typeface The W660 W680 uses from 4 to 30 point size for internal or downloaded fonts Pitney Bowes W660 W680 Operator Guide Printer Features continued WO6OG0 WOB8O Basics 3 Material Thickness Thickness refers to the size of the material that is processed through the printer The W660 W680 can handle material from 003 up to 118 thick Media Size The W660 W680 can print on the following range of m
25. ERMINATION 6 HEX DUMP MODE 7 LANGUAGE A SYMBOL SET B INCH MILLIMETER 8 ENVELOPE FEED DELAY 9 ENVELOPE AUTO EJECT arc cent 10 ROM REVISION AND MAINTENANCE COUNT NOTE To print a list of the Main Menu and Setup Menu settings press the test button when ROM REV displays Pitney Bowes W660 W680 Operator Guide A 21 Appendix A Control Panel Menus 1 Heavy Media Mode 2 Test Print Head The only time you need to turn this mode on is when you are using long heavy envelopes This option increases motor torque This option is normally OFF To use this option 1 Press the or buttons to scroll through the Setup Menu options until the 1 HEAVY MEDIA LOAD appears on the LCD panel 2 Press the Enter button to select this option 3 Press the or buttons to select A ON or B OFF 4 Press the Enter button to select the desired option 5 After making your selection press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the On Line button to enable the printer Before you select this option make sure that the material is loaded in the printer input area so you can print a test pattern To use this option 1 Press the or buttons to scroll through the Setup Menu options until the 2 TEST PRINT HEAD option appears on the LCD panel 2 Press the Enter button to select this option The LCD will display Print test p
26. Envelope Feed Delay A 30 Heavy Media Mode A 22 Hex Dump Mode A 26 A 27 Language A 28 A 29 Lines per Address A 23 A 24 A 25 Purge Print Head A 23 Rom Revision Number A 31 Test Print Head A 22 A 23 Setup Menu Graphic A 21 Setup Menu Options Index Auto Envelope Eject A 30 Envelope Feed Delay A 30 Heavy Media A 22 Hex Dump Mode A 26 A 27 Language A 28 A 29 Lines per Address A 23 A 24 A 25 Purge Print Head A 23 ROM Revision Number A 31 Test Print Head A 22 A 23 Shingling Stack 3 11 Shuttle Jam 6 6 Skew Avoiding 3 10 Sliding Fence 2 3 Assembling 2 8 Sliding Fence short 2 3 Smudging Address 6 3 Specifications Address Recovery B 2 Agency Approvals B 2 Approved Media B 6 Barcode Printing B 3 Cartridge Fonts B 3 Control Language B 2 Downloadable Fonts B 3 Driver Compatibility B 2 Drying Times B 2 Effective Print Area B 3 Electrical B 2 Envelope Sizes B 7 Environmental Limits B 4 Fonts B 2 Interface B 2 Material Notes B 6 Material Size and Thickness B 6 Noise Level B 5 Physical Dimensions B 2 Print Modes Print Resolution B 2 Print Position Accuracy B 4 Printhead InkJet Cartridge B 4 Recommended Usage B 5 Pitney Bowes W660 W680 Operator Guide i 5 Index Resident Font Enhancements B 2 Resident Fonts B 2 Stacker Capacity B 3 Throughput B 3 User Definable Parameters B 3 Weight B 2 Speed Printer 3 2 Stacker Capacity B 3 Stacker Tray 3 6 Standard Material 3 10 Supplies Ordering 1 4 T Te
27. GS option appears on the LCD panel 2 Press the Enter button to select this option 3 Press the or buttons to select A Load or B Save 4 Press the Enter button to select the desired option 5 After making your selection press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the On Line button to enable the printer NOTE If your printer is attached to a computer use this menu to configure your printer so it is compatible with your computer s setup Pitney Bowes W660 W680 Operator Guide A 19 Appendix A Control Panel Menus Using the Setup To access the Setup Menu the printer must be OFF LINE The Menu LCD display toggles between ON LINE and OFF LINE If the printer is ON LINE press the On Line button once so the LCD displays OFF LINE Then press and hold the Menu button for four seconds to display the Setup Menu The Setup Menu options are 1 Heavy Media Mode Test Print Head Purge Print Head Lines Per Address Communications Hex Dump Mode Languages Envelope Feed Delay Envelope Auto Eject 10 ROM Revision A 20 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus Using the Setup Setup Menu Menu Options Menu continued 1 HEAVY MEDIA MODE es 2 TEST PRINT HEAD E a a 3 PURGE PRINT HEAD SEE 4 LINES PER ADDRESS 5 COMMUNICATIONS A BAUD RATE B PARITY C WORD LENGTH D LINE T
28. Guide 4 25 4 e Using the W660 WO68O with Your Computer Selecting the W660 W680 Printer From a Windows Application continued Envelope Designer Once you ve made this selection your print job will automati cally go to the W660 W680 printer when you select File Print provided the W660 W680 is selected as the default printer Remember to change the printer selection back to your regular printer for your other printing jobs The Pitney Bowes Envelope Designer is an easy to use pro gram that helps you create professional looking envelope layouts quickly With Envelope Designer you can create and position a mailing address return address single line message barcode and graphics Envelope Designer has an extensive online help system and a Wizard that guides you through the entire design process Envelope Designer virtually eliminates the need for setting up your envelope manually using either the print driver options or the printer s control panel menu options To access Envelop Designer follow these steps 1 Click Start in the task bar then select Programs 2 Select Pitney Bowes Printing then left click Envelope Designer TM Plus The program displays a sample envelope for you to customize 4 26 Pitney Bowes W660 W680 Operator Guide Chapter P Printer Maintenance This chapter describes the maintenance procedures you should perform on a regular basis to keep your printer run ning trouble free
29. HT Printing System Welcome message displays on the monitor If it doesn t do the following Click the Start menu then select the Run option Click Browse and type D setup exe D equals the CD ROM drive letter If your CD ROM drive is designated by a different drive letter type the correct letter in the command line Click OK in the Run window The Run window closes and the ADDRESSRIGHT Printing System Welcome window appears ADDRESSRIGHT Printing System 3 When you are ready click OK to proceed with the installation 4 2 Pitney Bowes W660 W680 Operator Guide Using the W660 W680 with Your Computer e 4 Installing the An install update message displays briefly followed by the Install W660 W680 window which displays a prompt for restarting the system Printer Driver continued Install X e ce j 4 Click OK to restart the computer 5 When the Applications Running window appears shut down any running applications then click OK The Options List window displays 6 Select the desired components then click OK Pitney Bowes W660 W680 Operator Guide 4 3 4 Using the W660 WOBO with Your Computer Installing the An install update message window displays briefly followed by W660 W680 the Destination Directory window Printer Driver Choose a Destinati3 24 48pm f continued Cy amp crobat3 C3 Backup Art C3 My Documents C notes An in
30. ISION NUMBER appears on the LCD panel 2 Press the Enter button to select this option 3 Press the Menu button to back out of the menu until the printer displays OFF LINE Then press the On Line Button to enable the printer Pitney Bowes W660 W680 Operator Guide A 31 Appendix A Control Panel Menus A 32 Pitney Bowes W660 W680 Operator Guide Appendix P W660 W6O80 Specifications This Appendix contains detailed hardware and material specifi cations for the WG6O W680 printer Appendix B Specifications Equipment Specifications Physical Dimensions 14 7 37 3 cm high 16 2 41 2 cm wide 21 7 55 1 cm deep without wireform Weight 44 11 lbs 20 kg including print cartridges B amp C and catch bin Electrical Domestic W660 W680 120VAC 60Hz 1A International W661 W681 220 240V AC 50Hz 0 5A Agency Approvals UL cUL VDE GS Interface Centronics Parallel and Serial Control Language PCL5 modified Driver Compatibility Windows 95 98 2000 NT ME compatible Address Recovery Memory buffer holds a maximum of 20 addresses Print Modes Print Resolution Note All color print quality specifications only apply to the W680 Draft Black 300x300 DPI Color 300 x 150 DPI Letter Quality Black 300 x 600 DPI Color 300 x 200 DPI Executive Black 600x600 DPI Color 300 x 300 DPI Fonts Resident Fonts Courier Sans Serif Roman OCR A Quincy Springer Hancock Alpin
31. Intensity Color Ink W680 only Ink supply is low Check adjustment of the media thickness lever page 3 14 If this fails to correct the problem replace ink cartridge pages 2 13 2 15 Address Smudging Incorrect media thickness lever setting Ink may not dry on very high gloss material Check whether media thickness lever is adjusted too low page 3 13 Try using less glossy material Check exit rollers Address Printing is not Sharp Incorrect media thickness lever setting Also unsuitable material Check whether envelope thickness lever is adjusted too high page 3 14 Print quality is less sharp when using Tyvek recycled or glossy media Pitney Bowes W660 W680 Operator Guide 6 3 6 Troubleshooting Print Quality Problems continued Interface Problems Problem Reason Solution Problem Reason Solution Problem Reason Solution Unwanted Bolding Escape sequence turning on bold or bold selection in printer s menu options is set to bold Turn off bolding in software and or turn bold selection in printer menu OFF See Appendix A for instructions If problem still exists call Pitney Bowes for service Addresses Walking Incorrect Address Setup Count carriage returns and line feeds and adjust Lines Per Address to the same number Also check line termination Typical CR CR LF LF Other choices CR CR LF LF LF CR CR LF CR LF CR CR LF LF CR LF double
32. Mode is disabled a typical address will be printed on a single envelope When Hex Mode is enabled the same address will be printed on several envelopes 3 to 5 because HEX codes are two digits each separated by brackets Since a capital letter A is a Hex 41 there are 4 elements printed for each character of the address When reviewing addresses printed in HEX mode start from the end of the address ZIP Code 30 s number and count backward toward the beginning of the address Count the number of CRs 0D and LFs 0A Verify that the printer s address setup has the same number of CRs and LFs as the address printed If there is a variation in the number of CRs or LFs between addresses then the address MUST be terminated with a form feed FF 0C within the data sent to the printer When you re finished using this option use the Menu button to back out of the menu until the printer displays OFF LINE Then press the On Line button and send addresses to the printer Pitney Bowes W660 W680 Operator Guide A 27 Appendix A Control Panel Menus 7 Language The W660 W680 has several language sets installed The options on the language menu are A Symbol Set B Inch Millimeter C Menu Language A Symbol Set The symbol set contains the International Standards Organiza tion ISO character set substitution tables They include the following ISO 6 ANSI ASCII ISO 69 FRENCH ISO 21 GERMAN ISO 4 UK ISO 60 NORW DAN ISO
33. PIECE COUNTER option displays on the LCD panel 2 Press the Enter button to select this option 3 Press the or button to select CLEAR PIECE COUNTER 4 YES or NO 4 After you ve made your selection press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the On Line button to enable the printer The W660 W680 Printer can hold eight job presets in memory This eliminates the need for changes to the printer setup when you change print jobs The options on this menu are A LOAD and B SAVE A Load Select this option to retrieve a previous job setup Press for more or for less to increase or decrease the desired job number Press the Enter button to select the desired option B Save Use this option to save the current envelope setup address position barcode position number of lines per inch and so on The printer saves the setup as a job number 1 through 8 You must keep a record of these setups and the number you as signed Press MORE or LESS to increase or decrease the desired job number Press the Enter button to select the desired option A 18 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 7 Job Settings To use this option to direct the printer to Load or Save the Job continued Setting as a certain number 1 Press the or buttons to scroll through the Main Menu options until the 7 JOB SETTIN
34. a finished polished appearance F Outline Use this option to print only the outline or the edge of the font s shape All records printed using Outline will appear as hollow text To select the font options 1 Press the or buttons to scroll through the Main Menu options until the FONT option displays on the LCD panel 2 Press the or buttons to scroll through the Font options until the desired option appears on the LCD panel 3 Press the Enter button to select the desired option A B C D E or F 4 After making your selections press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the On Line button to enable the printer Pitney Bowes W660 W680 Operator Guide A 13 Appendix A Control Panel Menus 4 Barcode Use this option to include a USPS certified barcode on your mailpieces The W660 W680 can print a 5 or 11 digit barcode If you select Off it means that if the computer sends a 5 digit ZIP Code it won t print a barcode only the 9 digit ZIP Codes and Delivery Points will print The options on the barcode menu are Location and 5 Digit On Off A Location Press the Enter and buttons to select the Location where you want the barcode to print Lower Right Corner Above Address Below Address or turn Barcode Off B 5 Digit On Off If a 5 digit barcode is required selecting the 5 digit barcode option 5 Digit ON lets you print
35. aterial sizes Width Height Thickness Maximum 12 5 15 118 317 5 mm 381 mm 3 0 mm Minimum 3 5 003 76 mm 127 mm 0762 mm For envelope addressing purposes the W660 W680 is compatible with any word processor or database application that can print a mailing label Approved Media Types The printer can be used with the following types of material Envelopes Postcards Booklets Tabbed Self Mailers Catalog envelopes Paper All envelopes must be without windows empty and unsealed Any folded material needs to be tabbed Refer to Appendix B Specifications for detailed specifications for the W660 W680 including specific requirements for using each type of material Other printer features include nk Jet technology with shuttling head Interface to a standard IBM compatible computer Pitney Bowes W660 W680 Operator Guide 3 3 3 e W660 W680 Basics Setting Up A Job Prints USPS POSTNET certified bar code LCD menu display available in seven languages Memory capable of storing up to eight jobs Printing virtually anywhere on an envelope Graphic printing capability Setting up a print job means adjusting the printer to accommo date the width height thickness and weight of your material There are two things that determine how reliably your printer feeds the setup adjustments and the quality of your material A good setup minimizes misfeeds and jams And your printer
36. attern 3 Press for Yes to print the test pattern or press for No to cancel If you press Please wait Test pattern is printing A 22 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 2 Test Print Head displays The printer prints a diagonal line across the continued material If a gap is present within the diagonal line the nozzle may be blocked and need to be cleaned 4 Press the Menu button to back out of the menu until the printer displays OFF LINE Then press the On Line Button to enable the printer 3 Purge Print Head The purging process clears any clogged ink on the print nozzle Often this will return the print quality to a normal level To select this option 1 Press the or buttons to scroll through the Setup Menu options until 3 PURGE TEST HEAD appears on the LCD panel 2 Press the Enter button to select this option 3 To select Purge Print Head cycle press Enter when the Purge Print Head message displays This option can be enabled by pressing the button YES or disabled by pressing the button NO If enabled the printer will display Please wait Ink Jets being purged 4 Press the Menu button to back out of the menu until the printer displays OFF LINE Then press the On Line Button to enable the printer 4 Lines Fer Use this option to set the number of lines in the address field Address 1 Press the or button
37. be printed faces up Flaps should be down and oriented away from the feed roller flaps trailing 5 Position the right edge of the envelopes flush against the support plate Begin with just a few envelopes to start the stack and get the proper contour then add several more pieces Then add the remainder of the stack NOTE Envelope feeding is generally more reliable if there are more than just a couple of envelopes in the input bin 6 Adjustthe position of the feed ramp as described on the next page 3 12 Pitney Bowes W660 W680 Operator Guide W66O0 WG680 Basics 3 Setting Up A 6 Adjust the Position of the Feed Ramp Job continued with a stack of material loaded 1 Loosen the lock knob that holds the feed ramp in posi tion 2 Lower the feed ramp until the top of the bottom piece of the stack reaches the middle of the feed ramp 3 Tighten the feed ramp s lock knob to hold it in position At this point it s a good idea to recheck your setup adjustments Is the separator gap adjustment correct Is the wireframe centered under the material Is the feed angle okay Is there a slight clearance between the sliding fence and the edge of the stack Pitney Bowes W660 W680 Operator Guide 3 13 3 e W660 WG680 Basics Setting Up A Job continued 7 Adjust the Media Thickness Lever The media thickness lever sets the distance between the printhead and the material Use it to compensate for d
38. below If you can solve the problem yourself you will be able to resume printing sooner Problem Reason Solution Reason Solution Reason Solution Problem Reason Solution Intermittent Feed Feed ramp not used The feed ramp adds a gentle slope to the stack and helps feeding If you re using the prop check the H Block gap for proper separation Also make sure the wire frame is centered under the material See pages 3 9 and 3 13 Dirty feed rollers Clean the feed roller with denatured alcohol DO NOT use any other solvents or detergents They could damage the feed rollers Paper dust present yellow or white residue blocking feed sensor Clean sensor with compressed air see page 5 3 Multifeed Feeds Doubles or Skewing Separators H blocks not set correctly Also sliding fence set incorrectly Adjust H blocks to thickness of material See page 3 6 Check sliding fence position See page 3 11 6 2 Pitney Bowes W660 W680 Operator Guide Print Quality Problem Probleme Reon Solution Problem Reason Solution Problem Reason Solution Problem Reason Solution Troubleshooting 6 No Print Ink cartridge problem i Purge ink cartridge pg A 23 Clean cartridge jets with soft cotton MALA dues ud water in line with colors as Change to a new cartridge Incorrect Gray or Light Print Black Ink Off Color or Low
39. cations Envelope Sizes Dimensions Inch Height x Width 3 1 2x 6 6 1 2 x 6 1 2 3 5 8 x 6 1 2 8 1 2 x 8 1 2 3 5 8 x 5 1 8 4 1 8 x 5 5 8 4 3 8 x 6 3 4 4 3 4 x 6 1 2 3 7 8 x 7 1 2 3 3 4 x 6 3 4 3 5 8 x 8 5 8 3 7 8 x 8 7 8 4 1 8 x 9 1 2 4 1 2 x 10 3 8 4 3 4 x 11 5 x 11 1 2 3 7 8 x 7 1 2 9 x 12 3 4 6 3 8 x 9 4 1 2 x 6 3 8 4 3 8 8 11 16 Dimensions Metric Height x Width 89 x 152 mm 165 x 165 216 x 165 261 x 261 92 x 130 105 x 142 110 x 171 121 x 165 98 x 190 95 x 171 92 x 219 98 x 225 104 x 241 114 x 263 120 x 279 127 x 292 98 x 190 229 x 324 162 x 229 114 x 162 110 x 220 Pitney Bowes W660 W680 Operator Guide B 7 Index Index Symbols 5 Digit On Off A 14 A Address High 6 6 Address Layout Setting with Menu A 7 Address Recovery Specification B 2 Using Menu to invoke A 16 Address Smudging 6 3 Addresses Walking 6 4 Agency Approvals B 2 Approved Media B 6 Approved Media Types 3 3 Attach the Material Prop 2 7 Auto Envelope Eject A 30 Using Menu to Enable A 30 B Barcode 4 4 A 14 A 15 Barcode Lower Right is not Printing 6 5 Barcode Options Setting with Menu A 14 Barcode Printing B 3 Barcode Problems 6 5 Bold Type Unwanted 6 4 C Cartridge Fonts B 3 Choosing a Location for Your Printer 2 5 Cleaning Exit Rollers 5 3 Floor Assembly and Top Cover 5 3 Precautions 5 2 Preventive Maintenance 5 2 Print Head Cartridge 5 2 Rubber Rollers 5 2 Sensor
40. ccessible DO NOT route the power cord over sharp edges or trap it between pieces of furniture Insure that there is no strain on the power cord where it passes between the equipment walls or furniture Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction Pitney Bowes W660 W680 Operator Guide 2 5 2 Setting Up the W660 WO80 Printer Important Safety Notes Assembling the Do not remove covers The machine covers serve to enclose hazardous parts If the machine has been dropped or has otherwise had the covers stressed in any way report it to your Pitney Bowes Customer Service Representative Keep fingers loose clothing jewelry and long hair away from the moving parts To reduce the risk of fire and or electrical shock do not attempt to disassemble this machine If service is re quired contact your Pitney Bowes Customer Service Representative Use only Pitney Bowes approved supplied ink cartridges and cleaners Read all instructions before attempting to operate the equipment In addition follow any specific occupational safety and health standards for your workplace or area Once you ve placed the printer in a suitable location assemble the printer components in the following order W660 W680 NOTE Do not plug the printer into the power source until you ve completed steps 1 4 1 Install the wireframe input stacker page 2 7 2 Install the sl
41. chnical Support 1 4 Phone Number 1 4 Test Piece 3 15 Test Print Head A 22 A 23 Throughput B 3 Top Cover 3 6 Troubleshooting 6 1 Address Printing is not Sharp 6 3 Address Smudging 6 3 Address too High 6 6 Addresses Walking 6 4 Barcode Lower Right is not Printing 6 5 Intermittent Feed 6 2 Memory Card Error 6 7 Motor Turning but no Feed Roller Move ment 6 5 Multifeed Feeds Doubles 6 2 No Communications Printer Does Not Respond 6 4 No Print 6 3 Out of Memory 6 7 Paper Out or Paper Jam 6 6 Shuttle Jam 6 6 Unwanted Bolding 6 4 Tyvek Print Quality 3 14 U Unpacking the Printer 2 2 Unwanted Bolding 6 4 User Definable Parameters B 3 Using the Menus A 3 A 4 A 5 A 6 Using This Guide 1 2 Ww Weight B 2 Wire Frame 3 4 Assembling 2 8 Wire Frame Input Material Stacker 2 3 Wireform 3 9s Pitney Bowes W660 W680 Operator Guide 5 Pitney Bowes One Elmcroft Road Stamford Connecticut 06926 0700 www pitneybowes com amp Printed on recycled paper x SV60702REVC PB Form SV60702 Rev C 1 02 2002 Pitney Bowes Inc All Rights Reserved Printed in USA
42. e displays OFF LINE To access the MAIN MENU press the Menu button To access the SETUP MENU press and hold the Menu button for four 4 seconds Press the plus or minus buttons to move through the list of menu options When the appropriate menu option appears press the Enter button to display the choices associated with that option Press or to scroll through the choices When an option has an asterisk in front of it means that option is presently selected Upon receipt of the printer from the factory the asterisk is typically the default setting When you press the Enter button to define a new option an asterisk will appear before the selected option Press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the ON LINE button to print A 4 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus Using the Main The Main Menu options are Menu 2 3 1 Address Layout Print Quality Font Barcode Address Recovery Clear Counter Job Settings NOTE The settings you define in a software application such as SmartMailer override any settings you choose in the printer menus Pitney Bowes W660 W680 Operator Guide A 5 Appendix A Control Panel Menus Using the Main Menu continued Main Menu Menu Options DISTANCE TO RIGHT DISTANCE TO BOTTOM LINE SPACING
43. e Baxter Marina Stencil Windmill Silicon and Code 39 Barcode All fonts are scalable from 4 to 30 pt size Resident Font Enhancements Bold Expanded Outline Condensed Italic Pitney Bowes W660 W680 Operator Guide Equipment Specifications continued Appendix B Specifications Downloadable Fonts Supports bitmapped downloadable fonts Cartridge Fonts Not Required Fonts are downloaded with addresses Barcode Printing The W660 W680 can print a 5 or 11 digit USPS NAIC certified POSTNET barcode in one of three positions the lower right of the envelope above the address block and below the address block User Definable Parameters Font Characteristics Address Placement Barcode Characteristics Print Quality Throughput Nine thousand 9 000 pieces per hour depending on print mode media size number of address lines and barcode imprinting The following throughput specifications are typical for number 10 envelopes size 10 point type and 3 lines per address Destination Address Throughput Three lines 18 characters per line no barcode margin 5 inch 12 7 cm Black Only Draft Letter Executive 9 000 8 000 7 000 Five lines 18 characters per line no barcode margin 5 inch 12 7 cm Black Only Draft Letter Executive 5 600 5 600 4 400 Margin 5 inch 12 7 cm Black amp Color Draft 1 000 NOTE Graphics will affect throughput speed Stacker Capacity Input Stacker 200 10 Envelopes Out
44. e female end of the power cord to the power receptacle in the interface panel Refer to the figure on page 2 10 Plug the male end of the power cord into a grounded outlet Please review the safety information on pages 2 9 and 2 10 Once you ve connected the cable press the printer s power switch to the ON position The switch is located next to the power cord receptacle When you turn the printer on The LCD menu shows the STARTUP and INITIALIZ ING screens After the print head carriage moves to the right and parks in the maintenance station the LCD shows the ON LINE screen 2 12 Pitney Bowes W660 W680 Operator Guide Setting Up the W660 WO6BO Printer 2 Inetalling and 6 Install the Ink Jet Cartridges Color amp Black Removing the The printer uses Ink Jet Cartridges for printing You must install a Ink Jet black only cartridge W660 or a black and a color cartridge Cartridges W680 before you can print To begin 1 With the printer on press the On Line key until the display reads OFF LINE 2 Open the Transport Door of the printer 3 Press the Cartridge key on the control panel to move the carriage to the middle of the printer 4 Remove the color W680 only or black cartridge both models from its shipping container by peeling the top cover off Be careful not to touch the copper ribbon WARNING The ink in the cartridge may be harmful if swallowed Keep new and used car
45. ears on the LCD panel Press the Enter button to select this option The time delay 0 to 30 seconds can be adjusted by pressing the button MORE or button LESS When you ve finished making selections press the Menu button to back out of the menu until the printer dis plays OFF LINE Then press the On Line Button to enable the printer 9 Auto Envelope Use this option to automatically eject the last envelope in your Eject job To use this option l Press the or buttons to scroll through the Setup Menu options until 9 AUTO ENVELOPE EJECT appears on the LCD panel Press the Enter button to select this option Press the button ON or the button OFF Press the Menu button to back out of the menu until the printer displays OFF LINE Then press the On Line Button to enable the printer A 30 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 10 ROM Revision This option is extremely useful whenever it is necessary to Number verify the Firmware Revision installed in the printer It is also useful to determine if your printer requires an upgrade The Maintenance Count which is the total number of print cycles accumulated is also displayed This information is helpful in determining solutions to printer problems To momentarily view the ROM Revision and the Maintenance Count 1 Press the or buttons to scroll through the Setup Menu options until 10 ROM REV
46. either 5 digit or 11 digit barcodes as requested by the computer 1 Press the or buttons to scroll through the Main Menu options until the BARCODE option displays on the LCD panel 2 Press the Enter button to select this option 3 Press the or buttons to scroll through the Barcode options until the desired option A Location and B 5 Digit On Off displays on the LCD panel 4 Press the Enter button to select an option Use this option to define where the U S Postal Service POSTNET Barcode will print Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 4 Barcode 5 Press the Enter button at the 5 digit barcode prompt continued and use or to turn the option ON or OFF 6 After making your selections press the Menu button several times to back out of the menu until the printer displays OFF LINE Then press the On Line button to enable the printer Pitney Bowes W660 W680 Operator Guide A 15 Appendix A Control Panel Menus 5 Address Recovery Use this option to direct the printer s memory to go back a certain number of addresses when an error occurs in order to reprint the address The options on this menu are A Get Ad dresses and B Clear Memory A Get Addresses Select Get Addresses after a jam is cleared and you want to restart printing at the point where the printer left off just before the jam occurred To retrieve any address in the data buffer press the E
47. es W660 W680 Operator Guide WO6O0 WO680 Basics 3 Setting Up A 4 Position the Sliding Fence Job continued Your printer comes with two sliding fences a long one and a short one Use the long fence for number 10 envelopes and larger materials Use the short fence for materials smaller than a num ber 10 envelope To position the fence 1 Place a sample piece or trial stack of material in the input area 2 Slide the fence until it almost touches the stack of material 3 Check that there s about 1 16 clearance the thickness of adime between the fence and the stack NOTE Proper clearance is important If you push the fence tight up against the stack it could retard feeding and cause jams If the clearance is too great pieces could skew as they feed into the printer Sliding Fence Pitney Bowes W660 W680 Operator Guide 3 11 35 e W6GO WG680 Basics Setting Up A 5 Load Material Job continued Once your printer is set up you can load material and make a test print Avoid misfeeds by following these precautions 1 Make sure the input area is free of dust and other matter 2 Take a manageable amount of material and while holding it as shown fan all sides of the material to separate each piece This step helps keep misfeeds to a minimum 3 Tamp the material on a flat surface making sure that the stack is square 4 Shingle the stack as you load it into the input area Load envelopes so the side to
48. h of the envelope will fall completely under the inside and middle H Blocks but only half way under the outer H Block In this case remove the sliding fence then follow this procedure 1 Slide the 10 envelope over until it is under both fingers of the outermost H Block 2 Lower the outer H Block so it contacts the material then lock the H Block in place 3 With all H Blocks locked in position slide the envelope back to its original position 3 8 Pitney Bowes W660 W680 Operator Guide W66O0 WG680 Basics 3 Setting Up A 2 Center the Wireform under the Material Job continued L Place a sample piece of material in the feed area up against the support plate 2 Push down on the wireframe lock lever to free the wireframe slide 3 Center the wireframe under your sample piece of mate rial 4 Pullup on the lock lever to secure the wireframe in position Pitney Bowes W660 W680 Operator Guide 3 9 35 e W6GO WG680 Basics Setting Up A 3 Set the Feed Angle Job continued The feed angle of the wireframe input stacker depends on the type of material you re running e Heavy material adjust to a low angle e Standard material adjust to the center 45 degree angle e Light material adjust to a high angle To make the adjustment 1 Loosen the lock knob on the wireframe slide 2 Move the wireframe up or down as required 3 Tighten the lock knob to secure the wireframe 3 10 Pitney Bow
49. he Properties window Use the Image Control option to change the way graphics and text are printed Three options are available Right click on each option to use the What s This feature to determine the option best suited to the job The Printer Memory areas specify use of the printer memory The first area indicates the amount of available memory For the W660 W680 it is unchangeable at 2 5MB While the Printer memory tracking permits user adjustment of the printer memory to the level of complexity of the document being printed the recommended setting is the manufacturer default Pitney Bowes W660 W680 Operator Guide 4 21 4 e Using the W660 WO8O with Your Computer Using the Use the Restore Defaults button to return the printer to the Printer manufacturer recommended settings Properties If you make any changes to the original settings click Apply to Window save the settings and keep the Properties window open Click OK to save the settings and close the Properties window 4 22 Pitney Bowes W660 W680 Operator Guide Using the Printer Properties Window Using the W660 W680 with Your Computer e 4 Pitney Bowes W680 Properties Pe Executive Slower best quality me Nons i Joo To display the Settings window left click the Settings tab in the Properties window Use the Print Quality area to select the desired level of reproduc tion of the printed documented Three
50. he printer off then turn the printer on again Out of Memory The printer can run out of memory when downloading fonts or graphics This generally means you re trying to use a graphic artwork that s too big or you have too many fonts or too large a font size If the out of memory message appears try reducing the size of your art and limiting the number and size of your fonts Then shut the printer OFF then ON and retry 6 8 Pitney Bowes W660 W680 Operator Guide Appendix A Using the Control Panel Menus The printer menus are used to control how your printed mate rial looks This chapter de scribes each menu and its options In this Appendix Using the Control Panel A 2 Using the Menus nnn A 3 MaN Mehl oer rete e es A 5 Setup Menu eerte A 20 Appendix A Control Panel Menus Using the Control Panel Use the buttons on the control panel to get to the printer menus define the print options run a print job position the print carriage and turn the printer on line and off line If you ve installed the W660 W680 printer driver on your computer you ll normally perform these actions from within the application you re using to set up your envelope layout On Line Eject Prom Enter Cartridge Test Env The buttons on the control panel perform the following func tions This Button Does This On Line Toggles switches between ON LINE commu
51. iding fence page 2 8 3 Position the output stacker page 2 9 4 Connect the parallel or serial cable page 2 10 5 Attach the power cord and turn the printer ON page 2 11 6 Install the ink jet cartridges page 2 13 Instructions for installing each of these components start on the next page Requires use of a small flat head screwdriver 2 6 Pitney Bowes W660 W680 Operator Guide Setting Up the W660 W6BO Printer 2 Assembling the 1 Attach the Wire Frame to the Printer W660 W680 1 Hook the bottom edge of the wire frame under the tabs continued in the frame slide 2 Rotate the wire frame and insert the curved metal bar on the bottom of the frame into the height adjustment slot See photos below eight Adjustment Slot Curved Wire metal Bar Frame Bottom Edge 3 Adjust the height of the wireframe so it s positioned at about a 45 degree angle Turn the lock knob on the side of the slide clockwise to hold the wireframe in position You can adjust both the height and side to side position of the wireframe to accommodate the size and type of the material you re running We talk about this in the next chapter Pitney Bowes W660 W680 Operator Guide 2 7 2 Setting Up the W660 WO80 Printer Assembling the 2 Install the Sliding Fence W660 W680 The W660 W680 has two fences a long one and a short one continued Use the short fence when printing material smaller than a 10 envelope Use the long
52. ifferent material thicknesses The lever is located inside the printer under the transport door as shown below Set for approximate material thickness Up position for thicker material 118 down position for paper or card stock 010 Media Thickness Lever Print a test piece page 3 16 with the lever in the middle posi tion If the address appears blurred or too light lower the lever if the address appears smeared raise the lever A Note about Print Quality The W660 W680 is designed to feed and print on a range of materials with various finishes and coatings However the sharpness of the print may vary with different materials depend ing on how absorbent the surface is as well as other qualities You ll get best results using white wove bonded stock Printing is less sharp on Tyvek recycled and glossy material It is also possible that ink may not dry thoroughly on certain very glossy materials Always test high gloss materials for their drying qualities before you buy them in quantity and attempt to run a print job 3 14 Pitney Bowes W660 W680 Operator Guide WO6OGO WOO8O Basics 3 Setting Up A 8 Adjust the Upper Exit Rollers Job continued Adjust the upper exit rollers so the outside edge of the rollers overlap the left and right edges of the material by 1 4 Slide the rollers from side to side to make the adjustment IMPORTANT Make sure the rollers do not touch any printed area of the materia
53. ity Black 600 x GOO DPI Color 300 x 300 DPI This is the darkest of the three print qualities It prints at the slowest speed uses the most ink and delivers the best quality printout Executive quality prints envelopes that require a professional appearance B Letter Quality Black 300 x 600 DPI Color 300 x 200 DPI Letter quality is used for envelopes that require a finished polished appearance C Draft Quality 150 DPI Black 300 x 500 DPI Color 300 x 150 DPI This is the lightest of the three and prints at the fastest speed Draft quality prints envelopes at the highest speed and saves ink To use the Print Quality option 1 Press the ON LINE button until the display reads OFF LINE 2 Press the Menu button to display the Main Menu 3 Press the or buttons to scroll through the Main Menu options until the Print Quality option is displayed on the LCD panel 4 Press the Enter button to select the option you want A 10 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 2 Print Quality 5 Press the or buttons to scroll through the Print continued Quality options until the desired option Executive Letter or Draft is displayed on the LCD panel 6 Press the Enter button to select the desired option 7 After you ve made your selection press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the On Line button
54. l If this happens the rollers will act like a printing press and imprint a faint impression at incremental distances on the material If this happens move the roller or rollers toward the nearest clear zone that is an area free of printing Output Stack Height The output stacker holds up to five inches of material before it becomes necessary to remove the stack from the bin The op tional W760 stacker increases capacity to 300 10 envelopes NOTE As the stack approaches the 5 limit there is a poten tial for stacking misfeed pieces not neatly stacked one on top of the other This can cause envelopes to stack out of ZIP Code sequence Pitney Bowes W660 W680 Operator Guide 3 15 3 e WG60 WO80 Basics Setting Up A 9 Print a Test Piece Job continued 1 Make sure material is loaded properly Or you can use a single test piece if you d like to check your setup adjust ments Turn the printer ON The On Off switch is located on the interface panel at the rear of the machine Wait for the printer to finish its startup routine and for the ON LINE screen to appear on the LCD Press the On Line button on the printer control panel until the LCD display reads OFF LINE Press the Test Env button A single envelope will feed and a sample address should print Check the print quality If it s not what you want adjust the media thickness lever page 3 14 as required and run another test piece by pressing the Test En
55. levels are available Draft prints readable documents of low contrast at the fastest printing speed Letter prints documents with acceptable contrast Printing speed with option is slower than Draft printing but faster than Executive printing Executive prints documents of high contrast With this option selected printing is slower than that of the other two options Use the Feed Delay area to select the time in seconds that the printer will pause before feeding the next mailpiece Settings for this option range from 0 to 30 seconds Pitney Bowes W660 W680 Operator Guide 4 23 4 e Using the W660 WO8O with Your Computer Using the Printer Properties Window Use the Heavy Media option when the job consists of stuffed or thick envelopes newsletters or multi page catalogs Selecting this option decreases printer throughput as the heavier media feeds 25 slower than regular weight envelopes Also more torque is applied to the motor which ultimately prolongs the motor s life Use the Inverted Printing option to do the following print of the left side of an oversized envelope when the printer head cannot reach the far end of an oversized envelope larger than 9 1 4 Note that envelopes must be fed flap first into the printer to have the addresses line up properly When the Auto Eject option is checked the last piece of media in a stack automatically ejects itself from the printer When the About butt
56. m 7 7 Wireframe Slide Lock Lever Not Shown Locks the wireframe slide in position amp Feed Fence Helps confine the stack Adjust to the width of your material plus 1 16 clearance 9 Control Panel Use the control panel buttons to access printer menus define print options run the print job position the print carriage and turn the printer on and off line See Appendix A Printer Menus Pitney Bowes W660 W680 Operator Guide 3 5 3 e WG60 WO80 Basics Setting Up A Job continued for detailed instructions If you have the W660 W680 print driver loaded on your computer you can easily perform these functions from within your application 10 OutputStacker Tray Printed material is deposited in the stacker catch tray The tray holds about 5 of material 11 Output Area Where printed material is ejected from the printer 12 Exit Rollers Not Shown Guides the printed material as it exits the printer Adjust so that each roller overlaps the edge of the material by 1 4 13 Transport Door Open to gain access to the print cartridge and exit rollers The following procedure describes the steps for setting up a job 1 Set the Separator Gap Switching from one material type to another requires setting the gap between the separators and the feed roller before printing begins To find the correct spacing refer to the figure on the next page and follow the instructions below 1 Loosen the lock knobs to unl
57. ma tion on using this feature 5 2 Pitney Bowes W660 W680 Operator Guide Exit Rollers Sensor Floor Assembly and Top Cover Printer Maintenance e 5 If the right and left exit rollers are misaligned that is contact printed surfaces they can become contaminated with ink Use water to dampen a soft cloth and remove the ink from the rollers A film and or dust can build up on the sensors and cause misfeeds of the material Lift the transport door and use com pressed air to blow dust from the sensors Cans of compressed air are available from many computer supply houses aut Muse oe ra me Periodically wipe the cover and floor assembly feed deck with a soft cotton cloth dampened with water only Pitney Bowes W660 W680 Operator Guide 5 3 Chapter oO Troubleshooting This chapter lists some common printer problems and offers sug gestions on how to fix them In this chapter Problems and Solutiones 6 2 Feed Problems 6 2 Print Quality Problems 6 5 Interface Problems 6 4 Serial Pin Connector Diagram cene mere rtre 6 5 Motor Problems 6 6 Barcode Problems 6 6 Other Problems 6 8 6 Troubleshooting Problems and Solutions Feed Problems Before calling our National Diagnostic Center or your Pitney Bowes Customer Service Representative look for your problem
58. nded paper settings Properties If you make any changes to the original settings click Apply to Window save the settings and keep the Properties window open Click g P P p OK to save the settings and close the Properties window Pitney Bowes W660 W680 Operator Guide 4 17 4 e Using the W660 WG680 with Your Computer Using the Printer Properties Window Pitney Bowes W680 Properties To display the Graphics window left click the Graphics tab in the Properties window Use the Resolution area to select the DPI dots per square inch for the printer The setting for the W660 W680 is 300 DPI Use the Dither area to select one of the following options to blend pure colors into patterns Select None for no dithering Select Fine for resolution settings of 200 DPI or less Select Coarse for resolution settings of 300 DPI or higher Select Line art for well defined borders of graphic art with black white and gray shadings Select Error diffusion for photographs or pictures without sharp well defined edges 4 18 Pitney Bowes W660 W680 Operator Guide Using the W660 W680 with Your Computer e 4 Using the Use the Intensity scale to select the desired level of darkness for Printer the printed document Pr operties Use the Color button to display the color and rendering con Window trols Use the What s This feature for help in selecting the options best suited to do the job Use the Restore Defaults butt
59. nel Menus 1 Address Layout B Distance to Bottom Bottom Margin continued Use this option to set the distance from the top address line to the bottom of the envelope For 10 envelopes this should be about two inches Press the or buttons to increase or decrease the Distance to Bottom MORE or LESS defined in inches or millimeters The bottom margin is the distance between the bottom edge of the material and base of first line of the address Minimum distance between the last line of the address and the bottom edge of the material is 5 8 inches If less than 5 8 inches the lower right barcode will not be printed Press the Enter button to enable the desired measurement C Line Spacing Press the or buttons to increase or decrease the Line Spacing i e 3 4 6 8 lines inch or Automatic defined in lines per inch Automatic line pitch selection is based on industry standard definitions for line spacing for each print pitch and style se lected The printer will automatically select the correct setting for the font and size of the characters being printed D Orientation The choices are Normal and Inverted Select Normal for most applications This tells the printer that the bottom edge of the material feeds first with the right side running against the right side of the printer The Inverted option tells the printer that the top edge of the material feeds first Select this option if for example you need
60. nicates with host and OFF LINE no communications with host Note that the functions of two buttons Eject and Cartridge vary depend ing on whether the printer is ONLINE or OFFLINE Eject When printer is offline press to eject minus the last printed piece from the printer When printer is online press to scroll through menu items from bottom to top A 2 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus Menu Displays the options on the Main Menu and the Setup Menu The printer must be OFF LINE to access the menus Enter Press to select the currently displayed menu option Cartridge 4 plus With the printer OFFLINE press to move the ink cartridge holder to the center of the printer This makes it easy to remove the cartridge With the printer ONLINE press to scroll forward through the menu options Test Env Prints a test envelope This is very useful when you set up a print job Using the Menus The W660 W680 has two menus both displayed on the LCD Use the Main Menu to control how your printed material looks e Use the Setup Menu to configure your printer so it will function correctly with your computer NOTE The printer must be OFFLINE to access the menu options To select an option Pitney Bowes W660 W680 Operator Guide A 3 Appendix A Control Panel Menus Using the Menus continued To select an option Press the On Line button until the LCD messag
61. nter button The first 16 characters of the first line of the last address printed will be displayed on the LCD Press the or buttons to scroll through the addresses When the desired address appears press the Enter button to print that address plus the remaining addresses in the buffer B Clear Memory Select Clear Memory before you start a new batch printing This is required because the memory will contain up to twenty addresses from the previous batch To use this menu option l Press the or buttons to scroll through the Main Menu options until the ADDRESS RECOVERY option displays on the LCD panel 2 Press the Enter button to select this option 3 Press the or buttons to scroll through the Address Recovery options until the desired option A Get Address or B Clear Memory displays on the LCD panel Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 5 Address 4 Press the Enter button to select the desired option Recovery 5 After making your selection press the Menu button continued several times to back out of the Menu until the printer displays OFF LINE Then press the On Line button to enable the printer Pitney Bowes W660 W680 Operator Guide A 17 Appendix A Control Panel Menus 6 Clear Counter 7 Job Settings Use this option to clear the piece batch counter 1 Press the or buttons to scroll through the Main Menu options until the 6 CLEAR
62. ock all three H Blocks 2 Lift all three H Blocks to their highest position and lock in place 3 Place a sample piece of material into the input area Align the sample with the left wall of the input area then place it between the separator fingers the lower section of the H Blocks and the feed roller 4 Lower only the H Blocks that come in direct contact with the sample material Make sure the material is between the separator fingers and the feed rollers and that the separator fingers do not directly contact the feed rollers 3 6 Pitney Bowes W660 W680 Operator Guide Setting Up A Job continued W66O0 WG680 Basics 3 5 Lock each separator in place NOTE If the separator gap is not set properly the printer will misfeed or jam If the gap is to big the printer will feed doubles two or more pieces at the same time If the gap is too small material will jam at the feed roller entrance If you re running post cards and have feeding problems set a smaller gap between the H Block separators and feed rollers or use thinner media Setting the Separator Gap H Block Separator Lock Knob Support Plate Place a sample piece against the input wall and between the separator fingers and the feed roller Pitney Bowes W660 W680 Operator Guide 3 7 3 e WG60 WO80 Basics Setting Up A Setup Example Using 10 Envelopes Job continued When you set the feed gap for a number 10 envelope the widt
63. on is clicked a window displays and indicates the Pitney Bowes W660 W680 Printer Driver version and copyright information 4 24 Pitney Bowes W660 W680 Operator Guide Selecting the W660 W680 Printer From a Windows Application Using the W660 W680 with Your Computer e 4 The following steps explain how to select the W660 W680 printer from a Windows software application The steps are similar for most applications You can also refer to your application s documentation for specific instructions on installing selecting printers 1 Start the software application that you use when printing envelopes with the W660 W680 printer and open the file you want to use 2 From the File menu select Print The Print dialog box appears 3 Clickon the arrow in the Printer Name box When you click on the arrow a drop down list box appears contain ing the names of the available printers The illustration below shows a typical print dialog box with the W660 or W680 selected Print 2 xi Printer Name Pitney Bowes W680 M Properties Status Idle Type Pitney Bowes W680 Where Print to file Comment Page range Copies C AI Number of copies 1 v Collate C Current page p C Pages Iv Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what p ocument bd Print Im Pages in Range Y Close Options 4 Click OK to send the job to the printer Pitney Bowes W660 W680 Operator
64. on of items in the tab windows is also Printer available by doing the following Pro perties Right click an item to display the What s This button Window Right or left click this button to display the information about the selected item Use of the window for each tabbed item follows starting with the General tab window If the General tab window is not currently active left click the General tab Pitney Bowes W680 Properties Graphics Pitney Bowes W660 W680 Operator Guide 4 11 4 e Using the WG660 WOBO with Your Computer Using the Printer Properties Window Use the Comment area to make a statement about the printer For example you might want to indicate what the printer should be used for and when it is available If this printer is shared the comment entered in this area displays on the computers sharing this printer Use the Separator page area to insert a page between each printed document Options for this item are available through the pull down menu and include none Full and Simple To insert a page that includes a graphic select Full To insert a page that has text only select Simple To look for and select the file that you want to use as the separa tor page click the Browse button To print a test page to ensure that the printer is set up correctly click the Print Test Page button The OK Cancel and Apply buttons display at the bottom of each tab window and work the
65. on to return the printer to the manufacturer recommended graphic settings If you make any changes to the original settings click Apply to save the settings and keep the Properties window open Click OK to save the settings and close the Properties window Pitney Bowes W660 W680 Operator Guide 4 19 4 Using the W66G0 WG680 with Your Computer Using the Pitney Bowes W680 Properties Printer Properties Window To display the Fonts window left click the Font tab in the Properties window Use the Download True Type fonts as bitmap fonts options for maximum printing speed With this option selected each character is sent to the printer and remembered and doesn t need to be sent again for the rest of the job Use the Print True Type as graphics option to print graphics over text With this option selected all text is sent as graphics and resent on every page thus greatly reducing print speed Use the Restore Defaults button to return the printer to the manufacturer recommended font settings If you make any changes to the original settings click Apply to save the settings and keep the Properties window open Click OK to save the settings and close the Properties window 4 20 Pitney Bowes W660 W680 Operator Guide Using the Printer Properties Window Using the W660 W680 with Your Computer e 4 Pitney Bowes W680 Properties To display the Device Options window left click the Device Options tab in t
66. possible problems and their solutions Pitney Bowes W660 W680 Operator Guide System Requirements Getting Help W660 WG68BO Printer Overview e 1 Appendix A Control Panel Menus Explains the Main Menu and Setup Menu options available on the W660 W680 control panel Appendix B Specifications Provides hardware and material specifications Your printer will run at its best when your material conforms to our specifications In order to operate the W660 W680 with your computer your system must meet the following requirements CPU 80486 or Pentium recommended 8 MB RAM recommended 16 MB or more preferred Operating System Windows 95 98 2000 NT ME Parallel Cable A parallel cable is supplied with your printer If you choose to use another cable make sure it isn t any longer than 10 feet Or Serial Cable To use the serial port a serial cable of no more than 15 feet in length is required As you use your printer there may be times when you need help to solve a specific application problem or you may want addi tional information about printer operation Pitney Bowes pro vides several information resources Online Help The W660 W680 Print Driver has a built in help system To get to the driver click on Properties from Windows print dialog box Right click on items in question for the What s This Help button If you re using Pitney Bowes programs such as Envelope De signer or SmartMailer press the F1 key
67. put Stacker 150 10 Envelopes Effective Print Area The printable width is 9 4 inches measured from the right side of the mailpiece The printable height is 15 inches measured from the bottom edge of the mailpiece See the figure at the top of the next page Pitney Bowes W660 W680 Operator Guide B 3 Appendix B Specifications Trailing Edge Top Flap on opposite side Feed Direction NOTES Leading Edge Bottom All edges are viewed from the front surface of the material 1 2 Two clear zones each 0 3 inches wide are required on the mailpiece to allow clearance for the exit rollers 3 Printing is allowed to the top edge of the media however print quality will be degraded 4 The lower 5 8 inch of the material is reserved for the lower right barcode when it is used Equipment Specifications continued Printhead InkJet Cartridges Cartridges User replaceable ink jet Single Black Ink Cartridge 711 1 Single Color Ink Cartridge 660 5 W680 only 4 Pack of Black Ink Cartridges 660 9 Print Position Accuracy For a 10 envelope Acclaim 10 WW Commercial Regular Horizontal within 1 5mm Vertical within 1 5mm Skew within 1 degree For other media Horizontal within 3 0mm Vertical within 3 0mm Skew within 2 1 2 degrees Environmental Limits Operating Conditions Temperature 55 to 95 F 12 to 35 C Humidity 8 to 80 Maximum Wet Bulb Temperature 80 F 27 C
68. r of the printer Press the Cartridge key on the control panel This moves the carriage to the middle of the printer To remove the ink jet cartridge color or black place your thumb on the grooved surface and press down until it pops loose Lift the print cartridge out of the cradle Pitney Bowes W660 W680 Operator Guide 2 15 2 Setting Up the W660 WO80 Printer 2 16 Pitney Bowes W660 W680 Operator Guide Chapter W660 W680O Basics In this chapter you ll learn about key features of the W660 WO80 printer and how to adjust it to meet the re quirements of your print jobs In this chapter Printer Features eene 5 2 Set Up the Job esee 3 4 Set the Separator Gap 3 6 Center the Wireform 3 9 Set the Feed Angle 3 10 Position the Feed Fence 5 11 Load Materiale ses 3 12 Adjust Feed Ramp 3 13 Adjust Media Thickness Lever 3 14 Adjust Upper Exit Rollers 3 15 Print a Test Piece cccccsecessscvveeees 3 16 3 e WG60 WO80 Basics Printer Features The W660 W680 has the following features Speed pieces per hour 9000 10 envelopes 3 lines 10 pt Black Print Qualities Draft Letter Executive Internal Fonte 13 14 including Code 39 Barcode Optional Font Card Font Foint Size 4 to 30 Material Thickness 0 00
69. s Enter A 24 Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 5 Communications A Baud Rate continued The Baud Rate choices are 1200 2400 4800 9600 and 19200 B Parity Parity determines the integrity of data that is sent The choices are ODD EVEN AND NONE C Word Length The choices are 7 DATA BITS and 8 DATA BITS D Line Termination Typical software line termination is CR CR LF LF If your software is not typical the line termination can be modified The menu choices are CR CR LF LF CR CR LF LF LF CR CR LF CR LF CR CR LF LF CR LF To use the Communications option 1 Press the ON LINE button until the display reads OFF LINE 2 Press the Menu button for four seconds to display the Setup Menu 3 Press the or buttons to scroll through the Setup Menu options until the Communications option displays on the LCD panel 4 Press the Enter button to select the options you want Continue to press menu the and buttons and enter to scroll to and select the options next levels Pitney Bowes W660 W680 Operator Guide A 25 Appendix A Control Panel Menus Hex Dump Mode The information provided here is for those of our customers who are technically inclined The Hex Dump Mode option causes the printer to print all commands and data it receives from the computer in a hexa decimal format Use this feature to check the integrity of your da
70. s to scroll through the Setup Menu options until 4 LINES PER ADDRESS appears on the LCD panel Pitney Bowes W660 W680 Operator Guide A 23 Appendix A Control Panel Menus 4 Lines Fer 2 Press the Enter button to select this option Address continued 3 The LCD displays LINES ADDRESS MORE or LESS The range is from 1 to 66 lines To select the range press the button MORE or button LESS The printer can print an address which is typically between 3 and 8 lines 4 Press the Menu button to back out of the menu until the printer displays OFF LINE Then press the On Line Button to enable the printer 5 Communications Transmitting data from the computer to the W660 W680 is by way of the parallel interface or the serial interface The printer automatically senses the interface through which data is being sent When the computer uses the W660 W680 s parallel inter face no communication settings are required When the serial interface is used the W660 W680 Communica tions menu settings must be configured to match the computer settings Configure the computer to use either the XON XOFF or DTR handshaking settings to communicate with the W660 W680 Use the following sub menus to change the W660 W680 serial communications A Baud Rate B Parity C Word Length and D Line Termination NOTE To verify that the computer and the W660 W680 are communicating with the printer on line type DIR gt PRN and pres
71. same way in each window Note that the Apply button is active only after a setting in the tab window is changed To save the selected settings and close the Properties window click the OK button To save the selected setting and keep open the Properties window click the Apply button To close the dialog box without saving any changes made to the options in a tab window click the Cancel button Pitney Bowes W660 W680 Operator Guide Using the Printer Properties Window Using the W660 W680 with Your Computer e 4 Pitney Bowes W680 Properties LPTT ECP Printer Por Piney Bowesweso To display the Details window left click the Details tab in the Properties window Use the Print to the following port area to select the port to which the printer is connected or the path to your network printer Options for designating the port include the following Type in the path Selecting a path from the drop down list Click on Add Port to select the type of port you want to add The Delete Port option allows point and click removal of unwanted port designations Use the Print using the following drive area to display the type of printer in use A drop down menu shows the available op tions The selected driver must match the printer or be compat ible with it To change or update the printer driver click the New Driver option Pitney Bowes W660 W680 Operator Guide 4 13
72. spacing No Communications Printer Does Not Re spond Incorrect print driver bad parallel or serial cable bad printer controller board Use W660 W680 print driver replace parallel or serial cable Make sure cable connections are tight and that they are correct Refer to serial pin diagram on the next page If the problem still persists call Pitney Bowes for service Clear memory pg A 16 Cycle power 6 4 Pitney Bowes W660 W680 Operator Guide Troubleshooting e 6 Connector Diagram Serial Pin Connector Diagram PRINTER COMPUTER DB25 DB25 CHS GND RXD TXD DTR SIG GND CTS DSR DB25 DB9 CHS GND TXD RXD RXD TXD CTS DTR DSR DSR DTR CTS SIG GND SIG GND Pitney Bowes W660 W680 Operator Guide 6 5 6 Troubleshooting Motor Problems Problem Motor Turning but no Feed Roller Movement Reason Mechanical problem Solution Call Pitney Bowes for Service Barcode Problem Barcode Lower Right is not Printing Problems Reason Barcode not enabled Solution Turn barcode ON using Envelope Designer or the W660 W680 print driver or the printer s control panel menus Reason Missing ZIP Code Solution Insert ZIP Code Reason Invalid ZIP Code format Solution Check ZIP Code for invalid character Example Zero 0 can only be the number not the letter O Verify that there is a dash inserted between the 5 4 ZIP Code Per DMM manual specifica tions Reason Address too
73. stall update message window displays briefly followed by the Program Folder window Select Program Folder Pitney Bowes Printing Lotus Applications Microsoft Office Small Business Tools Microsoft Office Tools 8 Select the desired folder then click OK 4 4 Pitney Bowes W660 W680 Operator Guide Inetalling the W660 W680 Printer Driver continued Using the W660 W680 with Your Computer e 4 An install update message window displays briefly followed by a prompt to create a printer fc Create A Printer 9 Click OK to enter the program for adding a printer to your computer setup An install update message displays briefly followed by the first window in the Add Printer Wizard It prompts you to begin installing the printer Add Printer Wizard 10 Click Next to begin the installation process Pitney Bowes W660 W680 Operator Guide 4 5 4 Using the W660 WO8O with Your Computer Installing the The window for designating the printer connection displays W660 W680 Printer Driver continued Add Printer Wizard 11 Select from the available options then click Next The window for identifying the printer manufacturer and model displays Add Printer Wizard Pitney Bowes W700 Series Pitney Bowes W790 Pitney Bowes W650 Pitney Bowes W680 12 Select Pitney Bowes from the Manufactures area and Pitney Bowes W660 or W680 from the Printers area Then click the Next button
74. ta When you enable this option instead of addresses printing a HEX dump of the data stream prints on the material To use this option the printer must be attached to a computer 1 Press the or buttons to scroll through the Setup Menu options until 6 HEX DUMP MODE appears 2 Press the Enter button to select this option which configures the printer to print raw ASCII data This is very useful when troubleshooting computer software installation problems See the HEX chart below for review MSB BIESIECSESESIESEREAES Amoon en OE 2 2 sxf ocz 2 e r ra eor fooe Ts s 5 ena nak s isp ack SYN e reg e ejes jo fs fe s Nr fem o pepe foe PN vr esc 12 F Pese BEES es B EEEa U ER er eS sr EE SISSE n BE geese Eee ED iF ct A 26 Pitney Bowes W660 W680 Operator Guide 6 Hex Dump Mode continued Appendix A Control Panel Menus EXAMPLE The capital letter A is a HEX 41 Find the letter A on the above chart and look towards the top of the chart MSB and locate the HEX number 4 Then look to the left side of the chart LSB and locate the HEX number 1 Therefore the HEX number is MSB 4 and LSB 1 41 This chart can be easily understood by memorizing five HEX codes Capital A is 41 Hex numbers are 30 s 0 is 30 HEX 1 is 31 HEX etc Carriage Return CR is OD Line Feed LF is 0A and Form Feed is OC When HEX
75. the area of the printer housing the LCD Rear is the area of the printer with the cable interface panel Left side is the input area of the printer Right side is the output area of the printer 2 4 Pitney Bowes W660 W680 Operator Guide Choosing a Location for Your Printer Important Safety Notes Setting Up the W660 WO6BO Printer 2 Follow these guidelines and safety precautions when selecting a location for your printer Place the printer on a table or other stable level surface within the cable s length Parallel 10 feet max Serial 15 feet max of your computer Allow for adequate space The W660 W680 is 14 7 inches high 16 2 inches wide and 21 7 inches deep without the wire frame input stacker Allow for adequate ventilation around the base and rear of the printer Protect the printer from heat dust and moisture Avoid placing the printer in direct sunlight To protect against electric shock plug the machine into a properly grounded wall outlet DO NOT use an adapter plug Use of an adapter could compromise the ground and cause a possible shock hazard or damage to the equipment in the event of a short circuit DO NOT remove the ground pin from the line cord Avoid using outlets controlled by wall switches Someone could accidently shut your printer off The power cord wall plug is the primary means of disconnecting the machine from the AC power The wall outlet should be near the machine and easily a
76. to feed envelopes flap first E Orientation Control The choices are Automatic and Manual When Orientation Control is set to Automatic the printer acknowledges the orientation commands sent from the computer Setting Orien tation to Manual notifies the printer to use the menu settings for orientation Pitney Bowes W660 W680 Operator Guide Appendix A Control Panel Menus 1 Address Layout To use the Address Layout option continued l Press the On Line button until the display reads OFF LINE Press the Menu button to display the Main Menu Press the or buttons to scroll through the Main Menu options until 1 ADDRESS LAYOUT appears on the LCD panel Press the Enter button to select this option Press the or buttons to scroll through the ADDRESS LAYOUT options Press the Enter button to select the desired option A B C D or E Press the or buttons to scroll through the choices associated with each option When you ve finished making selections press the menu button several times to back out of the menu until the printer displays OFF LINE Then press the On Line button to enable the printer Pitney Bowes W660 W680 Operator Guide A 9 Appendix A Control Panel Menus 2 Print Quality Use the print quality option to select the resolution of the printed addresses Executive Letter or Draft Note All color print quality specifications only apply to the W680 A Executive Qual
77. um Based Cleaning Solvents 5 2 Phone Support 1 4 Physical Dimensions B 2 PostNet Certificate 2 3 Power Cord 2 3 Connecting 2 12 Receptacle Location 2 12 Preventive Maintenance 5 2 Print No printing 6 3 Print Driver Installation 4 2 Print Head Purge A 23 Test A 22 A 23 Using Menu to A 22 Print Modes Print Resolution Available B 2 Print Position Accuracy B 4 Print Qualities 3 2 Print Quality 3 13 A 10 A 11 Setting with Menu A 10 Print Quality Problems 5 2 6 3 Printer Does Not Respond 6 4 Printer Driver Software 2 3 Printer Features 3 3 Printer Operating Guide 2 3 Printhead Purging 5 2 Printhead InkJet Cartridge B 4 Printing Light 6 3 Not Sharp 6 3 Test Piece 3 15 Problems and Solutions 6 2 Purge Print Head A 23 Using Menu to A 23 Purging Printhead 5 2 Q Quick Start Card 2 3 i 4 Pitney Bowes W660 W680 Operator Guide R Recommended Usage B 5 Recycled Material Print Quality 3 13 Resident Font Enhancements B 2 Resident Fonts Listing B 2 ROM Revision Number A 31 Using Menu to View A 31 S Selecting the W650 Printer From a Windows Applicat 4 3 Sensor Cleaning 5 3 Separator Gap 3 6 Serial Cable 1 3 2 11 Cable Length 2 11 Connecting 2 11 Location of 2 5 Setting Up the W650 2 4 Setup Adjustments Exit Rollers 3 14 Feed Angle 3 9 Feed Ramp 3 13 Media Thickness Lever 3 14 Output Stack Height 3 14 Separator Gap 3 7 SlidingFence 3 10 Wireform 3 9 Setup Menu Envelope Auto Eject A 30
78. urer recommended choice Choosing Manual allows you to choose the desired colors If you make any changes to the original settings click Apply to save the settings and keep the Properties window open Click OK to save the settings and close the Properties window Pitney Bowes W660 W680 Operator Guide 4 15 4 Using the W660 WO8O with Your Computer Using the Printer Properties Window Pitney Bowes W680 Properties Smena Letter Executive A4 Envelope Envelope Envelo HR m TE Auto sheet feeder To display the Paper window left click the Paper tab in the Properties window Use the Paper Size area to select the size or envelope that is to be printed Click on the desired size from the selection that includes three paper sizes eight envelope sizes and an option to customize the size Use the Orientation area to select how the document is posi tioned on the paper when it is printed Options for this item are Portrait and Landscape Use the Paper source area to specify the location of the paper to be used in the print job Different printers support different paper sources and offer options such as upper tray envelope feed and manual feed For the W660 W680 the only paper source option is Auto sheet feeder Pitney Bowes W660 W680 Operator Guide Using the W660 W680 with Your Computer e 4 Using the Use the Restore Defaults button to return the printer to the Printer manufacturer recomme
79. v button on the interface panel at the rear of the machine Test Env e When you re satisfied with the setup adjustments you re ready to run the job The next chapter explains use of the printer with your computer 3 16 Pitney Bowes W660 W680 Operator Guide Chapter 4 Using the W660 W680 With Your Computer This chapter has instructions for installing the W6G0 W680 printer driver and selecting the printer from a computer appli cation In this chapter Installing the Printer Driver 4 2 Selecting Printer Properties 4 10 Using Printer Properties WIA OWS iercasescssscesossucssicsseassarasensactze 4 11 Selecting the W6GO W680 from a Windows Application Using Envelope Designer with the W660 W680 4 26 NOTE Graphics that show the W680 also represent the W66O 4 Using the W660 WO8O with Your Computer Installing the Before using the W660 W680 printer with your computer you W660 W680 must install the W660 W680 printer driver The driver gives your computer information about the printer you re using and tells Printer Driver the printer about the settings you want to use in your print job To install the W660 W680 printer driver follow these steps 1 Turn on your computer and wait for it to finish booting 2 Insert the Pitney Bowes Stand Alone Printing Envelope Designer Plus software into the CD ROM drive After a few seconds the ADDRESSRIG
80. ving 2 14 Input Area 3 4 Installation Quality Report 2 3 Installing Ink Jet Cartridge 2 13 Installing the Printer Driver 4 2 Interface Centronics Parallel B 2 Interface Panel 3 4 Interface Problems 6 4 Intermittent Feed 6 2 Internal Fonts 3 2 J Jam Paper 6 6 Shuttle 6 6 Job Settings A 18 L Language Using Menus to select A 28 Letter Print Quality A 10 Light Material 3 10 Light Print 6 3 Line Spacing A 8 Lines Per Address Using Menu to Set A 23 A 24 A 25 Loading Material 3 12 Location Barcode A 14 M Main Menu Options Address Layout A 7 Barcode A 14 A 15 Clear Counter A 18 Fonts A 12 A 13 Job Settings A 18 Print Quality A 10 A 11 Material Loading 3 12 Pitney Bowes W660 W680 Operator Guide i 3 Index Material Notes B 6 Material Size and Thickness B 6 Material Thickness 3 3 Media Size 3 3 Media Thickness Lever 3 14 5 2 Memory Card Error 6 7 Menu Languages A 29 Misfeeds 6 2 Motor Problems 6 5 Multifeed Feeds Doubles 6 2 N No Communications 6 4 No Print 6 3 Noise Level B 5 O Operating System Recommended 1 3 Operator Safety Tip Card 2 3 Ordering Supplies 1 5 Orientation A 8 Out of Memory 6 7 Output Area 3 6 Output Stack Height 3 14 Output Stacker 2 3 Output Stacker Tray Assembling 2 10 P Package Contents Unpacking the Printer 2 3 Paper Jam 6 6 Parallel Cable 2 3 Cable Length 2 5 Connecting 2 11 Parallel Port Cable Length 1 3 Location of 2 11 Petrole
81. will perform at its best when you run material that falls within our published specifications Please see Appendix B for complete material specifications The figure on the next page calls out key machine components each of which is briefly described in the text that follows Refer to the figure on the next page for component location 1 H Block Separatore Adjust to the thickness of your material The gap between the H Block separator fingers and the feed rollers should be just enough to allow a single piece to feed through the printer 2 Input Area Where you stack material for printing You ll make most setup adjustments in this general area 3 Interface Panel Not Shown Located on the lower part of the rear cover the panel has the ON OFF switch parallel cable connector and power cord receptacle 4 Wire Frame Supports the material stack Adjust the feed angle to accommo date the weight of the material you re running Adjust its side to side position so it s centered under the stack 3 4 Pitney Bowes W660 W680 Operator Guide Setting Up A Job continued W6G6O0 WG680 Basics 3 5 Feed Ramp and Lock Knob The feed ramp adds a gentle slope to the stack to help feeding Lower the feed ramp until the top of the bottom piece in the stack reaches the middle of the feed ram Secure the feed ramp with the lock knob 6 Wireframe Slide Slides the wireframe side to side Lock in position with the lock lever Ite

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