Pitney Bowes N521P User's Manual
Contents
1. If the scale is linked to a Mailing Machine with automatic tape dispensing available you can automatically print a Tape postage tape of the required value by pressing the Tape key K The N500 can also print up to 25 tapes of the same value in one automatic operation Key in the number of tapes you want up to 25 then press the Tape key The Mailing Machine will print the reguested number of tapes When you remove the item from the platform the Category selected will be retained until you select another Category or press the C CE key However fees selected or manually added amounts will not be retained This is to prevent you accidentally leaving fees or other additions operating on subsequent items of mail 13 CHAPTER 2 USING YOUR SCALE USING THE WEIGHT HOLD FEATURE Weight Hold The weight hold feature is useful when weighing large envelopes that block the display This feature retains the weight reading for a brief time after you remove an item from the scale It allows you to continue selecting categories and fees even though the item is no longer on the scale Pressing any key other than zero for example to select a category of fee extends the weight hold time for that transaction To use the weight hold feature for one transaction 1 Press the Weight Hold key and place a mailpiece on the scale Result Hold appears on the display only if no weight is on the scale 2 Remove the mailpiece from the2. Manually Adding Value Note The scale does not retain manually added values for the next item Adding Excess Postage Using the Scale with a Postage Meter Note If Foetage Meter funde are low the ecale will blink the monetary field decimal point You can continue using the ecale ae long ae adequate funde exiet in the Fostage Meter Processing Additional Items N500 User Guide You can manually add any amount to the postage displayed Use the Alpha numeric keys to select the amount and then press the Enter key to add this to the postage displayed Values are in pence unless you enter the decimal point i e key in 40 for 40p key in 40 for 40 You can de select a manually added value by pressing the Menu Selection key alongside the Manul Add entry displayed The manually added amount will be removed from the postage value on the display You can also use the Manual Add facility to add excess postage for items having less than the required postage for the Category selected add the difference to the item press the C CE key twice to clear the Category and return to ready mode Then manually add the value as described above If your N500 is linked to a Pitney Bowes electronic Meter Set postage meter you can set the meter to the postage amount displayed by pressing the Meter Set key at the bottom of the keyboard The meter ready symbol will appear on the display each side of the value
3. Pitney Bowes Operating Guide Electronic Postal Scale SSS GE 98 OSS 1 4 Wege Wee Ww ss dip N500 series U Model 521 amp N521P CHAPTER 1 INTRODUCTION Offers a brief description of the scale and keypad covers safety precautions cabling specifications and help information About VOUS Gall Sleep VAD AE AON Safety PRECAUTIONS uussa asa Asea t Maas ES Sealej lkevpadiidentmieaton 2 2 Connecting Wires Cables amp Meter Opecificatione MT Getting Melp 22222222222 222272222222 1 INTRODUCTION ABOUT YOUR OCALE Sleep Mode SAFETY PRECAUTIONS Mains electrical connection The N500 series Electronic Postal Scale is a 2kg capacity decision making scale which uses computer technology to give you an accurate automatic display of weight postal rate and charges Place the mail on the scale and select the appropriate category and any fees reguired the scale will display the correct postal charges The postage rate information is all contained within a small electronic chip called a PROM When the postage rates change you can easily remove the old PROM and fit a new one to instantly update your scale If the scale is linked to a Pitney Bowes electronic postage meter it can automatically set the postage value and control the accounts set up on the postage meter If the scale is linked to
4. remove it from the scale and press the Zero key 17 CHAPTER 2 USING YOUR SCALE METER FUNCTIONS Note The postage meter must be connected and switched on for you to access Meter Functions Funds Account Status 18 If the scale is linked to a Pitney 13a Bowes postage meter you can A Meter Functions access certain meter functions direct Ends from the scale These features are Account Status explained below and are accessed by pressing the Meter Functions key and selecting from the menu list Select Funds to read the amount of funds available and used and the total number of mailpieces processed by your postage meter Press C CE once to return to Meter Functions or twice for normal operation Account Status allows you to view the status of the account to which the meter is set It displays the account number and the amount of money and number of pieces processed against that account Choose Select Account to pick from a list of available account numbers then press Enter Choose Clear Account to clear value and pieces information from the selected account at the end of a reporting period Confirm with Yes to clear the account or choose No to leave the account unchanged Press C CE once to return to Meter Functions or twice for normal operation 500 User Guide CHANGING You may want to configure the scale User Setup to more closely meet your ve i ja ke a SETUP OPTIONS r
5. 14 for help You may be able to diagnose and correct problems yourself by referring to the symptoms vs recommendations chart on the next page If performing the suggested action is not successful call the Pitney Bowes CARELINE 500 User Guide Symptom Blank screen Probable Cause A Sleep mode B PROM not firmly in slot C No power Recommendation Touch the weight platform Reinstall replace PROM Check power supply is firmly connected at each end Remove plug from wall outlet wait 10 seconds reconnect Scale does not return to zero Interference with scale platform Press Zero key Scale displays zero weight only Out of calibration or mechanical interference Check for foreign matter under scale platform Call CARELINE Scale display does not reach 2kg Platform incorrectly seated or mechanical interference Ensure platform correctly seated Check for foreign matter under platform Inconsistent weights A Air currents moving across platform B Platform or item being weighed touching another object C Vibrations affecting scale D Scale not level Move scale to another location Clear area around scale Turn vibration filter ON see page 19 Re level the scale see page 26 23 24 CHAPTER 4 MAINTAINING YOUR SCALE Includes cleaning instructions and how to install rate PROMs 26 AAAI iio 2 26 Fostage
6. on 0990 12 13 14 CHAPTER 2 USING YOUR SCALE This Chapter describes the process of weighing a mailpiece and calculating postage It also provides information on special scale features and meter interface The Keyboard 8 Menu Selection EV SPE cendo amp SHE GAN INANE eae 9 a M 9 MMU IMe ICE Colour 00 9 Control Keys 9 Merer C ont evo osto Kot ta K KKK KKK 9 Poraa SETA ESSI ME 10 Sleep Mode 220 10 ostage 10 Choosing a CALEGOIN AA 11 Choosing Ceo 2 Manually vac 5 Using the Scale with Fostage Meter 5 A 4 5 Using Hre Weitz mo 14 te 5 Using Scale Functions 16 kee 6 6 Fat S 17 Meter FUNCTIONS 18 e eerte eee eene 18 INCCOMUNTP TATUS a 18 Changing Setup Options 19 19 e 20 CHAPTER 2 USING YOUR SCALE THE KEYBOARD Note The keyboard layout shown is correct at the time of printing Changes to postal rate structures may mean your keyboard looks slightly different Operation of the scale will however be as described in this guide Menu Selection Keys Note Pressing the C CE key once while in a traneaction reverte to th
7. pressing the Setup key and selecting Supervisor Setup At the Enter Password prompt 1 Enter the supervisor password M GR on the colour coded and alphanumeric keys from left to right as shown 2 Press Enter The menu options are Exit and Configure Scale See Green Green Red zn MN O GA 8 8 8 8 8 8 the chart below for definitions of Configure Scale Pressing Exit returns you to the User Setup screen 3 Select the desired options and respond to the prompts Default Option Description Off Other Language Not used in the UK at this time Off Inscriptions Not used in the UK at this time Off Accounting Not used in the UK at this time Off Vibration Filter Turn on this option only in areas of excessive vibration to aid the display of stable weight 4 When finished select Exit twice to exit the supervisor and user setup menus 5 Select Save or Cancel to save or cancel your changes 6 After exiting Setup Mode the scale reinitializes and returns to ready mode CHAPTER 3 TROUBLESHOOTING CLEARING ERROR MESSAGES DIAGNOSING PROBLEMS 22 Occasionally error messages display on the screen Sometimes they identify an incorrect entry and indicate corrective action To clear most errors 1 Press C CE to return to previous menu 2 Press C CE a second time to return to the beginning of the transaction If the error does not clear call the Pitney Bowes CARELINE at 0990 12 13
8. scale and note that the weight reading remains 3 Select a category and apply fees if desired To exit manual weight hold wait a few seconds until the hold feature times out or press Zero Note The weight hold feature can be configured to automatically operate for all mailpieces placed on to the platform if required See page 19 Changing Setup Options Currency Breakdown N500 User Guide This function allows you to generate multiple tapes to equal a postage amount greater than the printing capacity of the attached meter For example if your meter has a maximum printing capacity of 99 99 and the item you are weighing requires 110 of postage 1 Press the Meter Set Tape key The postage amount and Currency Tape Meter Set Breakdown prompt displays to indicate the total exceeds the meter s printing capacity Press the Meter Set or Tape key again The meter sets to 99 99 and generates a tape if tape was selected for that amount The remaining amount is displayed on the scale Press the Meter Set or Tape key again The meter sets to the remaining amount and generates a tape if tape was selected for that amount The scale display returns to the original total postage amount Remove the item from the scale and press C CE twice to return to ready mode To cancel the currency breakdown function press C CE any time during the transaction 15 CHAPTER 2 USING YOUR SCALE USING SCALE FUNC
9. the top right hand corner Resistance will be felt once the PROM has made contact with its connector Push PROM into its slot until it snaps into place and is firmly seated into its connector MODERATE pressure may be required Refit the platform and turn the scale ON from the wall outlet If after fitting PROM and switching ON the scale display will not light or an error is displayed check that the PROM has been fitted fully into its slot as described above If the scale still does not function correctly call Pitney Bowes for assistance Make sure the scale is level after fitting the PROM If necessary re level the scale by turning its feet until the bubble in the level indicator is centred Return the old PROM to Pitney Bowes following the instructions received with the new PROM 27 CHAPTER 4 MAINTAINING YOUR SCALE SERVICE Pitney Bowes provides service throughout the UK Should you require service or assistance call the Pitney Bowes CARELINE on 0990 12 13 14 A service maintenance contract is available to keep your system in top operating condition at nominal cost Contact Pitney Bowes for full information 28 We have made every reasonable effort to assure the accuracy and usefulness of this guide however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products FOR SERVICE AND SUPPLIES Jk Pitney Bowes The Pin
10. Rate PROM Change 2222222 26 27 28 25 CHAPTER 4 MAINTAINING YOUR SCALE CLEANING LEVELLING POSTAGE RATE PROM CHANGE 26 Your scale requires very little maintenance Simply keep it clean by wiping it with a soft dry cloth Do not use harsh chemical cleaners on your scale The scale must have a firm base and be level to give its best performance To level the scale adjust the four feet until the bubble in the levelling device on top of the platform is centralised Turn the feet clockwise to raise them or anticlockwise to lower them This section describes how to update the postage rates contained within your scale by removing the old PROM and fitting a new one Service Maintenance Contracts in the UK may include automatic supply of a new PROM at a Rate PROM postage rate change If not or if you do not have a Maintenance Contract you will need to order a new PROM from Pitney Bowes at each rate change The PROM is located in a slot under the weighing platform The label gives details of the PROM part number country and revision date Fitting the N500 User Guide Turn power OFF at the wall outlet Remove the platform by lifting straight upwards Slide the old PROM out of its location slot Resistance will be felt Put this PROM to one side for now Slide the new PROM into the empty slot ensuring the opening in the PROM handle is in
11. TIONS FEATURE Fee Recall Weight Hold Entering Weight Manually The scale has a number of special 13 features that help you process mail quickly and efficiently These Scale Funct ions Fee Recall features are explained below and are Weight Hold accessed by pressing the Scale Manual Height Entry Functions key and selecting from the menu list Parts Count The Fee Recall option allows you to review the fees included in the total postage amount during a transaction It also displays the item value for verification For example to recall fees or a manually added monetary amount l 2 With the total postage amount displayed press the Scale Functions key Select Fee Recall The value of the item and the fees that were applied to the postage amount display Select Exit to return to the normal operating display This function enables Weight Hold mode for the transaction as described on page 14 This function allows you to enter the known weight of an item without putting the item on the scale You can then generate a tape on the meter and apply it to the mailpiece 1 2 3 4 jo amp A gv A Remove all items from the scale platform Press the Scale Functions key Select Manual Weight Entry When prompted enter the weight in grammes For example For 456 grammes enter 4 5 6 then press Enter Select a Category The postage amount displays Add fees as necessary Tran
12. a Pitney Bowes Electronic Postage Meter with a Mailing Base capable of tape dispensing the scale will also enable a tape to be produced automatically The scale enters sleep mode if it remains inactive at zero weight for more than three minutes During sleep mode the display is extinguished Never attempt to remove covers from your scale No user serviceable parts are contained within the unit servicing should be referred to gualified personnel The scale platform may be removed to gain access to the Postage Rate PROM see page 26 Always ensure power is turned OFF at the mains socket outlet before removing the platform The N500 is supplied with a power supply suitable for use on standard UK 13A mains sockets Only the power supply provided with the scale should be used Note The socket outlet should be near to the eguipment and should be easily accessible 500 User Guide SCALE amp KEYPAD IDENTIFICATION Model Serial Number Plate Weighing Platform Under Platform Level Indicator Rate PROM Display Under Platform Scroll Keys Colour Keys 4 Alpha numeric Keys Decimal Adjustable Feet 4 Enter Zero Key C CE re zeroes scale Menu Selection Keys Category Carrier Scale amp Meter Control Keys 1 INTRODUCTION CONNECTING Your scale should already have been installed either by yourself or by a Pitney Bowes engineer This section has been included to as
13. d to your postage meter one of the following two methods will allow you to select the account First press the Account key If the display shows the list of accounts available down the left side of the screen press the menu selection key alongside the account to select If the display prompts you to enter an account number key in a valid account number and press the Enter key The new account will be displayed The postage meter will set to the chosen account and you can now process mail as described in the following section To change the account at any time simply repeat the above sequence Choosing Category Note If your ecale 15 connected to meter with accounting activated the active meter account aleo appeare at the bottom of the screen See page 10 Fostage Meter Accounts Note If the country doesn t appear try entering an alternative name i e for Irish Republic try Republic of Ireland or for Holland try Netherlands Ip Place an item of mail onto the scale platform its weight will be displayed together with the Select Category prompt Select a postage Category Either press a one touch Category key to instantly select 1st or 2nd Class letters or alternatively Select one of the Carriers using either one 500 User Guide Select Category Account 01 Roual Hail Parcel force 1st Class 2nd Class Royal Mail Parcelforce of the Carrie
14. e previoue ecreen The eecond press of C CE clears the traneaction and returne you to the ready mode 8 This section is intended to familiarise you with the keyboard Full details of all key functions will be covered later in this guide as they are used to operate the scale The keyboard is grouped into the following areas Menu Selection keys Category Carrier keys Scroll keys Alpha numeric keys and Colour keys Scale Control keys Meter Control keys Menu Selection keys Scale Control keys Scroll keys Colour keys Capacity 521 0 29 x L Royal Mail Scale Functions Zero DA Bowes Postal scale Not for direct selling to the public mn png P IRIS uz 6 A A NN iment Sir ANNO en E t muasa Category Carrier keys Meter Control keys Alpha numeric keys The N500 features a menu driven user interface which guides you through each postal transaction and applies the information and features you select The Menu Selection keys also allow you to configure the scale s setup to your own reguirements To select an item from the menu press the key which is aligned with you choice The scale will accept your choice and advance to the next menu screen if appropriate Category Carrier Keys Scroll Keys Alpha numeric amp Colour Keys Scale Control Keys Meter Control Keys N500 User Guide These keys are either on
15. e touch Category keys or Carrier keys Pressing a Category key will act as a short cut to select the Category in one easy step Pressing a Carrier key will list all available Categories for the Carrier selected then press the relevant Menu Selection key to choose the Category you want Arrows A appearing on the right hand side of the display indicate that there are more choices available Use the Scroll keys to move the menu up or down to view the choices which will not fit on the display The Alpha numeric keys are used to enter country codes select the number of tapes required or enter monetary amounts When used in conjunction with the Colour Keys they allow you to enter alphabetic information such as names of countries or passwords For example to enter the letter S First press and release the blue key P IRIS Next press the S key Cz Remember to enter alphabetic information press the colour key before each press of an alpha key Keys in this area are used to control functions of the scale The Zero key is covered below see pages 15 and 18 for scale functions and setup options The Zero key is used to re zero the scale if it was turned on with a weight on the platform or if the scale does not read zero correctly with an empty platform Keys in this area allow you to change the account batch at the postage meter transfer monetary values to the meter for franking or producing tapes and allow you to view change
16. eguirements enter Setup DFF a pe ad Zona Mode press the Setup key and ON ClrZoneNewCat review the list of user setup options OFF Auto Heiah Hold Supervisor Setup Service Setup Service Setup is accessible only by Pitney Bowes Customer Service Representatives User Options User Options are set to either on or off They concern information you can retain from mailpiece to mailpiece The options are defined below Option Function Autoclear Cat When on category information clears when you remove a mailpiece from the scale Autoclear Zone When on zone information Displays only when clears when you remove a mailpiece from Autoclear Cat is off the scale Clear Zone New Cat When on the zone clears when you select a new category Auto Weigh Hold When on automatically retains weight reading for 10 seconds after mailpieces are removed from the platform See page 14 1 Press the menu selection key next to the option you want to change The screen indicates your change 2 Select Exit to escape this menu 3 Select Save or Cancel to save or cancel your changes After exiting setup mode the scale reinitializes and returns to ready mode 19 CHAPTER 2 USING YOUR SCALE Supervisor Options Note Pressing Exit while in a supervisor option returns you to the previous Screen 20 Certain options are password protected for supervisory control You can access these options by
17. elect it using the appropriate Menu Selection key The scale will determine which zone the country falls into automatically 4 The scale now will display the Eg postage amount in the top right RM Let Int Air hand corner of the display 0 47 Swiftair 3 30 Swift Comp 4 30 Hirzure 4 00 Airsure Come 9 00 Int Signed 2 85 1 101 gd og amp When a Category is selected and a price shown the display will list the permitted fees for the Category You can continue processing mail without adding fees or you can add fees as reguired To add a fee press the Menu Selection key alongside the fee you want If the fee selected is value dependent varies with the value of the item to be mailed the scale will ask you to enter the value of the item Key in the value on the numeric keys followed by the Enter key Values are in pounds unless you enter the decimal point i e key in 500 for 500 key in 5 01 for 5 01 The display will show a tick alongside the fee selected and the value will be added to the postage amount in the display The display will show additional fees which are still valid If desired you may continue to add these extra fees You can de select any fee you have added by pressing the Menu Selection key alongside the fee The tick will be extinguished and the fee value will be removed from the postage value on the display You can de select all the fees added by pressing the C CE key
18. information at the meter 2 USING YouR SCALE USING THE SCALE Sleep Mode Postage Meter Accounts Noteg 1 Selecting account O cancels out of the current account and prevents mail processing until a valid account is entered 2 If an arrow appeare on the dieplay uee the ecroll keye to dieplay accounte not on the ecreen 10 The following assumes you or a Pitney Bowes engineer have completed the installation instructions included with your scale If not please do so now Ensure that before you start using your scale you check that the scale has been levelled correctly see page 26 Where possible sort items of mail into batches of like categories i e 1st Class or 2nd Class etc This will minimise category changing Your scale should be turned ON and ready for use The display will show 0g provided the weighing platform is empty and the Select Category prompt During operation if the scale is at zero weight and not used for 3 minutes it will enter Sleep Mode During Sleep Mode the display is extinguished When a weight is placed on the platform or any key is pressed the display will relight with all the previous selections showing If your scale is linked to a postage meter which has internal accounting you must select a valid account before you start processing mail on the scale This operation can be done from the scale keyboard Dependant upon whether you have the Datalink option fitte
19. nacles Harlow Essex CM19 5BD Form No N572001 REV B 11 02 O Pitney Bowes Limited 2002 Printed in U S A
20. r keys or the menu selection key alongside the Carrier you want The display will list the available Categories for that carrier Press the Menu Selection key alongside the category you want The example shows Letters Incl selected 13a Royal Mail Class and Class Ist Priority Letters Int l Printed amp News Small Packets If an arrow appears on the display you may need to use the Scroll keys to display additional categories Some Categories require a zone selection If this is the case the display will list the zones possible If you know the zone required press the Menu Selection key alongside your choice Alternatively for air mail categories you can press the Menu Selection key alongside Air Country and the scale will ask for a country selection Key in the first letter of the country name using the Alpha numeric and Colour keys 13 Rul Let Int Hir Country Air Europe Air Zone 1 Air Zone 2 Surface 0 5 Eur Rul Let 13a Int Hir Uzbekistan 11 2 USING YouR SCALE Choosing a Category continued Note The number after the country name ie a country code If you mail a country frequently remember ite code At the Enter Country prompt key in the code then press Enter Choosing Fees You can continue entering the name of the country or if necessary use the Scroll keys to locate the country you want Then s
21. sfer postage to the meter Generate a tape or print a tape strip Press the Zero key to exit manual weight mode Parte Count Note All like Items must be the same individual weight N500 User Guide This function allows you to obtain a count of items based on a sample of a known guantity of those items Depending on the shape and guantity of the parts you are weighing you may need to place them in a container You can deduct the weight of the container and count and weigh the parts at the same time If you are not using a container start with Step 3 below 1 2 Press C CE twice Place an empty container on the scale The container must weigh no more than 40g Press the Scale Functions key and select Parts Count from the menu The scale re zeros and prompts you to place a counted sample on the scale platform Place parts in the container or on the scale platform The total weight of the parts must be 50g or more for the scale to calculate correctly When the scale has enough weight it prompts you to enter the number of parts in the sample Note the number of parts on the scale Enter that number via the Alpha numeric keys then press Enter The display shows the number of parts their total weight and their average individual weight If you add or remove items the scale keeps a running total of the parts To exit Parts Count remove parts from scale and press C CE If you used a container
22. sist you if a Wires CABLES amp lead comes loose or you relocate the system METER i Connect the small end of the power cord to the scale 2 If using a Postage Meter connect the small end of the meter cable to the scale connector Some meter cables may have a second connector which locates onto scale connector B If your cable doesn t have this second connector nothing needs to be connected at point B 3 Tuck the cord s under the guides on the bottom of the scale Note P700 Fost perfect Fostage meter ie ehown the B200 meter hae eimilar connector on the right eide of the meter SPECIFICATIONS GETTING HELP 4 Ifusing a Postage Meter connect the large end of the meter cable to the meter Tighten the thumbscrews securely Power supply Physical dimensions Operating temp range Weighing specifications Compliance N500 User Guide Input 230VAC 50Hz Output 9VDC 300mA 271mm deep x 237mm wide x 75mm high Weight 1 7kg 10 to 40 Capacity 2kg Increment lg Pitney Bowes certifies that the C N500 complies with the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC The product was tested in a typical configuration If you require assistance during the installation process call our Helpline on 0990 13 47 00 If you require service after the initial installation process call our Careline
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