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Pitney Bowes J693 User's Manual

1. e pate entiende ndi tees 74 Specifications 7 0 Printer Specifications iere eire eee ER 75 Appendix ASCII Control Code Chart eee 77 Available Fonts and Bar Codes eese 79 Module ASSIBHIDERS 87 Print Resolutions and Maximum Widths 87 Speed Settings and 88 Menu System Multi Language 89 Glossary of Terms lil iv 1 Printer Overview 1 0 About this Printer Congratulations on your purchase of a new J693 printer The J693 hereafter referred to as the printer blends the rugged durability of cast frame construction with other innovative design features to redefine the standard in industrial thermal printers The printer incorporates highly specialized electronics including a powerful 32 bit processor and up to 8 megabytes of on board memory Control and program changes can be made smoothly with most functions accessible through either the front panel or labeling software program The user friendly printing concept is taken a step further with its quick load media design easily added application upgrades and modularly installed options This manual provides all the information necessary to operate the printer on a daily basis
2. 84 J693 81234567898 Bar Code Plessey 8 12 34567 83012 8 Bar Code L Interleaved 2 of 5 w module 10 checksum and shipping bearer bars 91234 Bar Code M 2 Digit UPC addendum Code 5 Digit UPC addendum Bar Code p Postnet 567890 123 4567 Bar Code UCC EAN Code 128 Bar Code R UCC EAN Code 128 KMART NON EDI Bar Code O Code 93 01 2 012345678 9 693 85 01 10073675029260 11 930420 3202 001800 21 10123456 Bar Code S UCC EAN Code 128 Random Weight wee ABCDEF V ED 5 taua Bar Code T Telepen Bar Code u UPS MaxiCode Bar Code v FIM Bar Code z PDF 417 Bar Code W1d QR Code Bar Code W1c DataMatrix 86 J693 penike Module Assignments Memory Module Module Size Volatile Location Use A Future Option 1024 Yes Main PCB SDRAM user default size addressable for graphics fonts and label formats 4MB No Optional Flash Card user addressable for graphics fonts and label formats Main PCB Flash reserved for EFIGS Optional Flash Card reserved for ILPC When power is removed from the printer stored data will be lost Print Resolutions and Maximum Widths Resolutions and Widths Maximum Print Factory Default Printhead Resolution Width Setting Millimeters J693 20
3. Off Serial Port The serial port interface supports RS 232C and if equipped RS 422 communications The following list of printer serial port settings are menu selectable and must be set to match the host computer serial port settings see Section 4 1 5 Baud Rate communication speed Word Length Word Parity Number of Stop Bits Handshaking Protocol In addition to these settings the serial interface cable must a have specific pin configuration pin out for proper data exchange contact your salesperson for ordering information 6 J693 3 1 Loading Media The following procedures explain the preliminary label loading steps Raise the Access Cover O Rotate the Printhead Latch forward to raise the printhead Slide the Label Guide out away from the frame and then lower it to the down position Note Inthis left justified printer always place the labels against the backstop when loading O Pull outward on the Roller Bracket and allow it to swing down Load labels and advance approximately 20 inches of labels from the front of the printer Remove the labels from the entire length leaving only the backing material Roller Bracket J693 7 the backing material through the Roller Bracket as shown Then raise the Roller Bracket up to its latched position Roller Bracket 8 J693 O Route the Label Backing back to and around the Rewi
4. Pitney Bowes J693 Operator s Manual Copyright Information CG Triumvirate is a trademark of Agfa Corporation CG Times based upon Times New Roman under license from the Monotype Corporation Firmware Software Agreement The enclosed Firmware Software resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user s Trade or Business The User agrees not to and not to authorize or permit any other person or party to duplicate or copy the Firmware or the information contained in the non volatile or programmable memory The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Information in this document is subject to change without notice and does not represent a commitment on the part of Pitney Bowes No part of this manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of Pitney Bowes rights reserved Printed in the United States of America Part Number 88 2271 01 J693 SV60824 Revision B Agency Compliance and Approvals UL1950 Information Technology Equipment
5. liner bar code A representation of alphanumeric information in a pattern of machine readable marks The basic categories are divided into one dimensional UPC Code 39 Postnet etc and two dimensional barcodes Data Matrix MaxiCode PDF417 etc boot loader The resident program that loads the application from Flash memory decompresses it into the SRAM and starts operations calibration The process through which sensor readings are entered into the printer for correct sensor function e g detection of a given media and TOF positioning character set The entire complement of alphanumeric symbols contained in a given font checksum An alphanumeric error detection method used in many bar code symbologies for informational security continuous media An uninterrupted roll or box of label or tag stock media that contains no gap notch or mark to separate individual labels or tags core diameter The inside diameter measurement of the cardboard core at the center of a ribbon or media roll cutter A mechanical device e g rotary or guillotine used to cut labels or tags following printing defaults The functional setting values returned following a factory reset of the printer 95 96 diagnostics Programs used to locate and diagnose hardware problems die cut media Media that has been cut into a pattern using a press where the excess paper is removed leaving individual labels with gaps between them attached
6. Even Odd or None Stop Bits 10 2 Data Bits 7 or 8 Electrical Input Voltage 90 132 180 264 47 63 Hz auto ranging Power Consumption Typical Operating 90 Watts Standby 10 Watts Grounding Unit must be connected to a properly grounded receptacle J693 75 Environmental Requirements Operating Temperature Storage Temperature Humidity Dust Electromagnetic Radiation Mechanical Height Width Depth Weight 32 F 100 F 0 C to 38 C 0 140 F 17 60 C 1096 9596 non condensing Non conducting non corrosive Moderate RF fields can be tolerated 12 70 322 6mm 12 62 320 6mm 18 60 472 5cm 45 165 20 5 kg Printing Specifications Printing Type Print Speed Printhead Resolution Nominal Dot Size Printhead Protection Type SDRAM Memory Flash Memory Maximum Print Width Print Length Range Print Justification 76 Direct Thermal or optional Thermal Transfer 2 8 IPS 50 8 203 2 mmps 203 DPI 8 dots mm 0043 x 0052 109mm x 132mm Thermistor Sensor Temporary shutdown of printing occurs upon over temperature detection printing resumes automatically after cool down 8 MB 1 MB 4 09 103 9 mm 25 99 6 35mm 2514 6mm Left J693 2 ASCII Control Code Chart Hex SOH 1 01 4 04 7 07 47 67 5 HT 9 09 F 0 0A _ 18 6c CR 3 6
7. Fault Messages continued Displayed Message Possible Solution s The ribbon sensor detects no or only sporadic ribbon supply hub movement or the sensor values may have changed Note The ribbon sensor calibration will only take effect after a Level 2 reset has cleared the previously set values see Section 4 0 6 The printer has detected a problem applying the printhead heat strobe The printer has shutdown to allow the printhead temperature to cool 1 Ensure that ribbon is correctly loaded with the printhead locked down 2 Check the ribbon supply and ribbon take up hubs for obstructions that may be stopping movement 3 Ensure that the ribbon supply core fits snugly on the ribbon supply hub 4 Ensure that the media and paper combination is correct 5 Perform a Level 2 Reset Section 4 0 6 and then a Positioning Calibration Section 5 1 Try cycling the printer power Off and On If the fault does not clear call for service Turn Off the printer until cool to prevent permanent damage due to an excessive printhead temperature 71 Fault Messages continued Displayed Message Possible Solution s The printer could If media is moving TOE PEED REYTT mark within the may be necessary to re maximum label length setting or it calibrate the printer see Section 5 2 found a TOF an unexpected place 2 The Media Sensor ma
8. Normal Operation Ready Light On PAUSE The PAUSE key temporarily suspends printing Pressing again returns the printer to normal operation lt FEED The FEED key advances one label and clears corrected faults Pressing and holding for 4 seconds will reset the expected label length for gap and reflective modes e CANCEL The CANCEL key pauses the printer and then prompts for confirmation If yes the current job is cancelled The printer remains paused Pressing and holding for 4 seconds will reset the printer and clear temporary host settings soft reset MENU The MENU key toggles between the Ready and Menu Modes In the Ready mode pressing and holding 4 seconds will change the display contrast e Q TEST The TEST key enters or exits the Quick Test Menu 13 Menu Mode Configuration Ready Light Flashing ly READY ERROR N Q PAUSE lt Q FEED CANCEL rwo ENT 14 REVO The DOWN ARROW key scrolls to the previous menu item on the same menu level It also decrements numerical values in most menu selections e FwDO The UP ARROW key scrolls to the next menu item It also increments numerical values in most menu selections e ENT The ENTER key selects the function or displayed value selection is indicated with 8 for bootables which require a reset to become effecti
9. The procedure has two parts 1 Sensor Gain Different algorithms are used for sampling to produce different measurements for the media 2 Sensor Levels At a selected gain values are directly input for Paper Mark Gap and Empty variables To perform an Advanced Entry Calibration Operator Action Displayed Message Turn On the printer papri MML Y See Section Press MENU key to enter HEDIS SETTINGS 4 0 2 for Menu Mode details Raise the printhead assembly for visual access to the Media Sensor and media the ENT key to See Section enter the Media Settings PFE 4 1 1 for menu details Press the FWD key TINGS See Section 4 1 1 details Press the ENT key Use gt See Section the FWD key to scroll to 4 1 1 for the desired sensor type and details press the ENT key to enable the selection Toe enabled selection will be indicated with an Continued next page J693 47 Step Operator Action Displayed Message Comment Press the ESC key See Section Use the key to 4 1 1 for scroll to Sensor details Calibration Press the Press the ENT key key to abort this procedure Use the FWD key to T See Section scroll to Advanced Entry MN 4 1 1 for Press the ENT key Press the ENT key ER EHTES See Section Place the label under the
10. 0 pcr 17 1 9 3 22 6 25 9 gt Continued next page J693 77 1 1 61 Al us e 9 2 s e 7 84 64 4 4 E4 133 E Ww w e w uo u Din H Un 78 1693 Available Fonts and Bar Codes character fonts and bar codes available with the printer are described in this section Each font and bar code has a name associated with it for use in programming Human readable fonts have numeric names while bar code fonts have alpha names Consult the Programmer s Manual for detailed information Fonts Fonts 0 through 8 use the slash zero convention for distinguishing between the number zero and the letter The slash can be removed with the 77 label formatting command These fonts are non proportional monospaced each character takes the same amount of space for printing The Triumvirate font number 9 is a proportional font each character will take up a different amount of space when printed Valid ASCII Characters 0 BS 32 168 171 172 225 32 168 171 172 225 3 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 156 157 165 168 225 156 157 165 168 225 EH 156 157 165 168 225 32 48 57 60 62 67 69 78 83 84 88 90 32 12
11. Dump Label After sending a label format to the printer the hex code output will be immediate As a final note many software programs use bit mapping to construct the label making diagnosis difficult Contact a Technical Support Representative with any questions L DlI1 l 61168003 2000 1GF0O NT AL L VALID 1611 00002800 8840 218 9848 0858 of 2855 651100002 0968 488010 2858 Cet Note To exit the hex dump mode re enter the Diagnostics Menu and disable the Hex Dump Mode exit the menu then save the changes to return to the READY mode 74 J693 Spectiications 7 0 Printer Specifications Bar Codes See the Programmer s Manual for details See Appendix B for visual samples Code 39 Interleaved 2 of 5 Code 128 subsets A B and C Codabar LOGMARS UPC A UPC E UPC 2 amp 5 digit addendums EAN 8 EAN 13 EAN 2 amp 5 digit addendums UPC Random Weight Code 93 Plessey Universal Shipping Container Symbology Code 128 MOD 43 Postnet USS EAN 128 Random Weight Telepen UPS MaxiCode modes 2 amp 3 PDF417 Data Matrix and QR Code Fonts 9 Bit Mapped Fonts rotatable 0 90 180 270 degrees CG Triumvirate Scalable Font CG Triumvirate Condensed Bold Scalable Font Communications Interfaces RS 232 DB 25 Serial and IEEE 1284 Compliant Parallel Serial Data Rates 2400 4800 9600 19 2K and 38 4K baud Handshaking Xon Xoff CTS DTR Parity
12. Fwo ENT esc Co e ERROR Slow Flashing indicates a Warning Fast Flashing indicates a Fault See Section 6 1 for a list of the display messages 4 0 5 LCD Display Liquid Crystal Display paid Sr The display provides several types of information WED SEP03 09 49A READY Following a brief power up sequence the PAUSE 9 FEED CANCEL READY message Q Q The time and date if the printer has received it e ae are from one of the following the host the front ESC O N panel setting or the Time and Date option A label counter during a batch print job e Any prompt condition downloading warning or fault message The Menu System when in the Menu Mode 16 J693 4 0 6 Resetting the Printer Depending upon the method used there are three reset levels possible 4 0 6 1 Soft Reset To reset the printer and clear any temporary host settings Q With the printer press and hold the CANCEL key for approximately four seconds 4 0 6 2 Level 1 Reset To return the printer to the factory default settings Q Turn Off the printer Press and hold the PAUSE and CANCEL keys while turning the printer continue to depress the keys until the SYSTEM message flashes Note This reset can also be executed using the menu system System Settings Set Factory Defaults See Section 4 1 for a listing
13. Sensor Eye Mark and lower the printhead area without pre printing is Using the Fwo key GAIN REFL the Media increment the Gain B 155 Sensor Number Press the ENT key to select the new setting and then record the sensor reading the yyy value Repeat this process for each of the 16 Gain Numbers These are the Label Values Continued next page 48 J693 Step Operator Action 10 Proceed according to media type Die cut stock remove approximately six inches of label material from the backing and place the backing under the Sensor Eye Mark Lower the printhead Notched stock place the notched area in the sensor and adjust the Sensor Eye Mark over the notch Lower the printhead Reflective stock place the black mark face down in the sensor and adjust the Sensor Eye Mark over the mark Lower the printhead Using the FWD key increment the Gain Number Press the ENT key to select the new setting and then record the sensor reading the yyy value Repeat this process for each of the 16 Gain Numbers recording each value These are the TOF Values Continued next page J693 Displayed Message Comment yyy isa numerical value representing the current sensor reading Note After the Media Sensor has been adjusted do not readjust the position 49 Step Operator Action Displayed Message 11 Using the Gain Number data
14. To print labels or tags simply refer to the instructions included with the software you have chosen to create the labels If you wish to write a custom program a copy of the Programmer s Manual is included on the Accessories CD To meet all of your printing needs this unit is easily configurable The following subsections list the standard and optional features including the requirements to upgrade the printer J693 1 1 0 1 Standard Features To meet all of your printing needs this unit is easily configurable This section lists the available standard and optional hardware features This printer offers the following standard features Printing gt 203 Dots Per Inch gt Thermal Transfer Printing On Demand and Batch Printing Rotating Label Hub gt Simple Label Loading gt Label Tear gt Peel and Present Mechanism gt Internal Label Rewinder Interfaces gt RS 232 Serial Interface gt IEEE 1284 Compliant Parallel Interface Memory gt 1MB Flash Programmable Downloadable Memory 8MBSDRAM Operational gt 2X 20 Character Liquid Crystal Display LCD gt EFIGS English French Italian German and Spanish display languages gt AGFA Scalable font engine with CG Triumvirate Scaleable and CG Triumvirate Bold Condensed Font gt Printhead Resistance Verification J693 2 Gating Started 2 0 Inspection After removing the printer from the packaging material check the contents of the package I
15. call for service Nothing is printing labels advance normally but no image is printed Begin by examining the used ribbon for an image If an image is on the used ribbon Verify that the ribbon was properly loaded per Section 3 3 was properly loaded the wrong ribbon coating configuration was used Clean the printhead see Section 5 5 1 Use only Pitney Bowes ribbons If no image is on the used ribbon Run any Quick Test label see Section 4 3 If an image printed then check the protocol and port settings for both the printer and host These must match The heat setting may be too low Make adjustment in the software program or through the Front Panel The media ribbon combination may be incorrect Contact a Media Representative The printhead or printhead cable s may be loose power Off and reconnect see Section 5 4 for locations Continued next page J693 67 If experiencing this problem Try this solution Nothing happens when trying Ensure that the printer is at READY to print using a software program Observe the Front Panel if the READY light does not flash as you send the format check the protocol and port settings between the printer and host e Ensure cable meets the requirements found in Section 3 0 1 Poor print quality The printhead may need cleaning see Section 5 5 1 Adjust these settings through the Front Panel
16. of accidental or unauthorized changes the menu system has a password protection feature Note the following subsections the factory default settings are denoted with the symbol Selections denoted with the symbol can only be changed through the menu system all other selections can be overridden by host software commands Consult the Programmer s Manual for specific information Continued next page 18 J693 From Ready Mode press the MENU key to enter the Menu Mode Depending upon the configuration of the printer the following is a list of the possible Enter and Exit Prompts MENU MODE Enter Exit Prompt Description ENTER PASSWORD You are attempting to enter the Menu Mode 0000 Security has been enabled and now the correct user definable password is required for access the Menu Mode functions KEEP HOST CHANGES You are now entering the Menu Mode Host ENTER YES commands have affected the configuration of the printer Pressing ENTER will save these changes otherwise the printer will revert to previously saved settings SAVE CHANGES You are now exiting the Menu Mode but ENTER YES have made changes to the printer s settings Pressing ENTER will reconfigure your printer according to these changes otherwise the printer will revert to previously saved settings Note While in the Menu Mode the printer will stop processing new DPL or bitmapped data J693 19 411 Media
17. of the factory default settings 4 0 6 3 Level 2 Reset To return the printer to the factory default settings and clear all the calibration and adjustment parameters Q Turn Off the printer Press and hold the PAUSE FEED and CANCEL keys while turning On the printer continue to depress the keys until the SYSTEM message flashes Note After executing a Level 2 Reset both Ribbon and Media Calibrations must be performed see Sections 5 1 and 5 2 See Section 4 1 for a listing of the factory default settings J693 17 4 1 Navigating the Menu System Printer operation can be controlled through the user interface allowing the operator access to these six menu system branches Media Settings Print Control Printer Options System Settings Communications Diagnostics While in the menu system the current selection will be indicated with the symbol next to the displayed item on the LCD and selections designated with the symbol will require a printer reset before becoming effective Changes made can be saved so that in the event that power is lost or removed the new settings will be retained reset will be automatically invoked when exiting the menu system and answering Yes to the Save Changes prompt The same functional commands from the host computer may in some cases override the printer s menu settings In addition as a security feature for the prevention
18. the media type the gap or Die cut stock remove mark value approximately six inches of label material from the 15 backing liner and place numerical value the backing under the representing the Sensor Eye Mark current sensor reading Notched stock place the notched area in the sensor and adjust the Sensor Eye Mark over the notch If the Sensor Type is set to Continuous this step is Reflective media place skipped going the black mark face directly into down in the sensor and Step 10 adjust the Sensor Eye Mark over the black mark Press any key to continue Note After the Media Sensor has been adjusted do not readjust the position Continued next page 44 J693 Operator Action Displayed Message 10 Place the label and Calculates the backing under the Sensor Cus parameter Eye Mark settings for the Paper value Press any key to continue Ne yyy isa numerical value representing the current sensor reading Depending upon the Sensor Type selection observe the display for the calibration message Exit upon successful After saving the calibration press the fES settings press key to back out and hold the of the menu tree when FEED key prompted to save the approximately settings press the ENT 4 seconds to key to return to the Main calibrate the Menu label position J693 45 Calibration Pro
19. 23456 7893 RBCDEF GHI JKL MNOPORSTUUWXYZ CRREOUZUNCD J693 81 Font 7 OCR A size I Font 8 OCR B size III Pant 7 Font B 0123456789 0123456789 1 lt gt 20 lt gt CENSTXZ PQRSTUVUXYZINT YA abcdefghijklmno 2 lt 17 Font 9 Internal Triumvirate font The number in the bar code height field sets the point sizes Larger point sizes can be obtained by increasing the height and width multipliers 4 pt ABCOEFOHIJKLMNOPQRSTUVWXY Zabcdefghi kImnopqratuv wxy 201 234 567 89 5 pt ABCDEFGHIJKLMNOPQRSTUVWXY Zabcdefghijklmnopqratuvwxy 0123456789 6 pt ABCDEFGHIJKLMNOPQORSTUV WXY ZabcdefghijkImnopqrstuvwxyzO 123456789 8 pt ABCDEFGHIJKLMNOPQRSTUVWXY ZabcdefghijklmnopqrstuvwxyzO1234 10 pt ABCDEFGHIJKLMNOPQRSTUVWXY Zabcdefghijkimnop 12 pt ABCDEFGHIJKLMNOPQRSTUVWXY Zabcdefc 14 pt ABCDEFGHIJKLMNOPQRSTUVWXYZ 18 pt ABCDEFGHIJKLMNOPQRSI 507 ABCDEFGHIJKLMN pt ABCDEFGHIJK pt 8 pt ABCDE 72 pt AB 82 J693 Bar Code Summary Data Bar Code fonts have alpha names left column in the table below Uppercase alpha names will print barcodes with human readable interpretations Lowercase alpha names will print barcodes only The table is followed by visual samples Bar Valid ASCII Characters Code Type Length Checksum decimal value ID representation 65 90 UPC A 11 Yes 48 57 Numeric only Option V used in the 6th amp 7th positio
20. 3 on the configuration label Each printer has a unique KEY number in the following form VVVV WWXX Yyyyyy zzz where vvvv represents the model number of the application loaded wwxx represents the configuration level ww represents the main board hardware compatibility level xx represents the software compatibility level see below yyyyyy isa manufacturing date code zzz isaunique time stamp The application version may only be updated with a configuration level of equal or lesser value than the software level however the printer s software compatibility level can be increased by purchasing and entering the proper upgrade code here 25 System Settings continued SET FACTORY DEFAULTS Parameters in this menu listing with the symbol are the designated defaults SET FACTORY Overwrite the current settings with the DEFAULTS factory default settings 67 Note printer will reset automatically menu settings will be restored except CUSTOM ADJUSTMENTS and the media and ribbon calibration parameters FORMAT ATTRIBUTES Affects the manner in which overlapping text and graphics are treated as the label is printed Consult the Programmer s Manual for details TRANSPARENT Intersecting text strings images and bar codes will not be printed An odd number of overlapping objects will print gt Intersecting text strings images and bar codes print on top of one ano
21. 3 dots inch 4 09 103 9 4 10 8 dots mm J693 87 Speed Settings and Defaults Consult the Programmer s Manual for detailed information J693 Speed Range Default Setting Function MMPS MMPS IPS 50 8 203 2 60 1524 50 8 203 2 60 1534 50 8 101 6 101 6 88 J693 D Menu System Multi Language Support This printer provides the user with the ability to download new menu system languages and or replace the provided translations A Microsoft amp Excel Spreadsheet defines the menu dictionary the user adds a new language column or modifies an existing column in the spreadsheet clicks on the Generate DPL file s radio button and sends the generated DPL file s to the printer Here are the highlights and restrictions of the feature e The printer can register up to 10 different display languages including EFIGS e The EFIGS languages and any additional languages are stored on Module Y a 64KB Flash Module located on the Main PCB e tis okay to download menu files generated for a lesser firmware revision to new firmware any messages that are not defined are displayed in English e For the procedures below the printer will accept the menu downloads from any available port e The language creation programs support Windows 95 Windows 98 Windows NT and Windows 2000 Required Software Comment 1693 Application Version 3 0 or Must reside in the target printer See grea
22. 35 4 3 3 Quick Ribbon 1 36 4 3 4 Dot Test Pattern 37 4 3 5 Validation 38 4 3 6 User Defined 38 Adjusting and Maintaining the Printer 5 0 Media Sensor 39 5 1 Positioning Calibration seen 41 5 2 Media Sensor Calibration 41 5 2 1 2 Standard C ali rayon ss 41 5 2 2 Advanced Entry Calibration 47 5 3 Printhead Adjustments cess tent reete 53 5 3 1 Burn Line Adjustment coo ooo Ree eo een 33 5 4 Printhead Replacement esee 55 23 Cleaning Schedule 56 5 5 1 Cleaning the Printhead i eese io e ceo 57 5 5 2 Cleaning the Platen 58 5 5 3 Cleaning Interior and Exterior Surfaces 59 5 6 Updating the Application 59 5 6 1 Updating from the Ready Mode 60 5 6 2 Updating from the Download Mode 61 5 6 3 Application Update Problems 62 5 7 Updating the Boot Loader 63 Troubleshooting 6 0 Troubleshooting Tips eene 65 6 1 Fault and Warning Messages see 69 0 2
23. 6 128 169 171 173 181 184 189 190 198 199 208 216 222 224 237 241 243 246 250 7693 79 The table below lists the font sizes the numbers indicate the number of dots Fon Height Width Spacing Font 1 7 751 0 1 7 2 Feats ig J Lo REP qe 36 FontS gt gt 18 253 2 J 4 EE IHNEN 6 57 _ Font 0 96 character alphanumeric Font 1 145 character upper and upper and lower case lower case alphanumeric with descenders and Font Q ascenders URSZR OK 7 0123456789 lt gt 72 Font 1 SHI TKLMNOP V 2 72 amp 0123456789 lt gt 7 ABCDEFGH IJKLMNOPORSTUUUXYZ N 1 _ abcdefgh InnoParstuuuxuz Ci abode fshisk C aac ee 1882 2 806 icanNago ORSTUUWXYZ N 17 Par stuwwxu2t i gt Font 2 138 character alphanumeric Font 3 62 character alphanumeric upper and lower case uppercase REAS 0123456789 FONT 3 C asaac aeri i RBCDEF GHIJKLMNOPORSTUUUXY Z aug e 0xf a ioanNS9L 4 rir eae nae see CAREGULONGR 80 J693 Font 4 62 character alphanumeric Font 5 62 character alphanumeric uppercase uppercase FONT 4 EAR BIEMSRIB A0176 AEQ NOPURSTUVUXYZ MPS UN Font 6 62 character alphanumeric uppercase FONT 6 518 01
24. BON LOW RUBAN FAIBLE NASTRO BASSO 0024 20 MID G P MISSED MISSED INTERVALLE MANQUANT INTERVALLO SALTAT 0025 20 MID_DOT_FAILURE DOT FAILURE DEFAUT IMPRESSION ANOMALIA PUNTO 0026 20 MID_BAD_SENSOR_DELTA BAD SENSOR DELTA 0027 20 MID HOST CHANGES PENDING HOST CHANGES PENDING MOD HOST IN ATTE 0028 20 MID LOW VOLTAGE LOW VOLTAGE 0029 20 MID GOODBYE GOODBYE nz 4 Sheet1 Sheet Sheets 7E _ DAUCE Ready 20 MID REMOVE LABEL REMOVE LABEL ENLEVER ETIQUETTE RIMUOVI ETICHETT il Tees Continued next page 90 J693 3 Click On Column J and enter your new language modify an existing one Tips A Message Size When entering new messages reference the MAX column this is the maximum number of characters allowed for this field Warnings are displayed when the number of characters is exceeded or when trying to modify the MAX value Beware that cutting and pasting fields could defeat this warning system B Two Line Messages Some of the message are displayed as two lines These are indicated in the comment fields C Comments This field can be modified with no effect X Microsoft Excel gemmsglst x
25. C22 2 No 950 M93 05 Listed TUV PRODUCT SERVICE EN60950 For 230 Volt Operation Europe Use a cord set marked consisting of a min HOSVV F cord which has a minimum 0 75 square mm diameter conductors provided with an IEC 320 receptacle and a male plug for the country of installation rated 6A 250V F r 230 Volt Europa Ben tzen Sie ein Kabel das mit HAR markiert ist bestehend mindestens aus einem HOSVV F Kabel das mindestens 0 75 Quadratmillimeter Drahtdurchmesser hat sowie eine IEC320 Steckdose und einen f r das Land geeigneten Stecker 6A 250 Volt As an Energy Star Partner the manufacturer has determined that this product aat Ax meets the Energy Star guidelines for energy efficiency The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents EMC EN 55022 1993 Class B EN 50024 1998 EN 45501 1992 Safety This product complies with the requirements of EN 60950 11 1997 C D Gost R This device complies with CFR 47 Part 15 Class This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency en
26. DARD CODES FEEDBACK MODE DISABLED DIAGNOSTICS HEX DUMP MODE DISABLED SENSOR READINGS THR TRAN RIBM 24V 138 183 070 172 PS HD RANK 007 192 179 RIBBON SENSOR LIMITS RIBBON ADC LOW RIBBON ADC HIGH 104 J693 35 4 3 3 Quick Ribbon Test Label The Ribbon Test Label features a compliant picket fence bar code that can be used to verify ribbon and print quality functions To print a Ribbon Test Label Q Press the Use the key to scroll to Ribbon Test Label Use the ESC key to select a quantity see Section 4 0 3 Press the Q TEST key to start printing Quick Ribbon Test 36 7693 4 3 4 Dot Test Pattern Label The Dot Te d xiu ea inthead to determine the ondition of ea thermal element Patter shown below To print a Dot Te Label Press TEST key Use key to scroll to Dot Test Pattern Use the ESC 4 key to select a quantity see Section 4 0 3 Press the TEST key to start printing Good Test Pattern Label Even pattern consistency indicates the printhead is operating normally m 0 1693 37 4 3 5 Validation Label The Validation Label is another useful tool for evaluating print quality To generate a Validation Label Press Use the FWD key to scroll to Validation Label Use the ESC key to select a quantity see Section 4 0 3 Press the Q TE
27. EL PRINT JOB CANCEL PRINT JOB 7 0004 20 MID CLEARING FAULTS CLEARING FAULTS ERRORI 8 0005 10 MID OF DE DI 9 0005 20 MID DOTCHECK IN PROGRESS DOTCHECK IN PROGRESS 10 0007 Faults 20 MID SYSTEM FAULT SYSTEM FAULT DEFAILLANCE SYSTEME ANOMALIA SISTEMA 11 0008 20 MID DC FAULT DEFAILLANCE ADC ANOMALIA ADC 12 0009 20 MID HEAD UP FAULT HEAD UP FAULT NON VEROUILLEE ANOM TESTINA ALTA 13 0010 20 MID RIBBON FAULT RIBBON FAULT DEFAILLANCE RUBAN ANOMALIA NASTRO 1440011 20 MID TOP OF FORM FAULT TOP OF FORM FAULT DEFAIL DEBUT D IMP ANOMALIA BORDO 50 15 0012 20 MID_OUT_OF_STOCK OUT OF STOCK RUPTURE PAPIER ESAURITO 0013 20 MID CUTTER FAULT CUTTER FAULT DEFAILLANCE COUTEAU ANOMALIA TAGLIERI 0014 20 MID VERIFIER FAULT VERIFIER FAULT DEFAILLANCE VERIFIC ANOMALIA VERIFICA 0015 20 MID RIBBONSAVER FAULT RIBBONSAVER FAULT DEFAIL ECONOM RUBALANOM SALVA NASTR 0016 20 MID POSITION POSITION FAULT DEFAILLANCE POSITION POSIZIONAME 0017 20 MID TEMPERATURE FAULT TEMPERATURE FAULT 0018 20 MID DM FAULT DMA FAULT DEFAILLANCE DMA ANOMALIA DMS 0019 20 MID PRINT ENGINE FA ULT PRINT ENGINE FAULT DEFAILLANCE MOTEUR 0020 20 MID 24V OUT OF TOLERANCE 24V OUT OF TOLERANCE DEPASS TOLERANCE 24124V FUORI TOLLERA 0021 20 MID STROBE TIMING FAULT STROBE TIMING FAULT DEFAIL DUREE D IMPU ANOM FASAT STROI 0022 Warnings 20 MID WARNING RESOLVED WARNING RESOLVED AVERTISSEMENT RESOLU AVVERTENZA RISOLT 0023 20 MID RIBBON LOW RIB
28. ETIQUETA DAHCA DE TEMDEDATIHDA ABORT MISSION RE INITIALIZING FACTOR DIRECT HIT SUSTAINED HULL BREACH DECK TEN ENGINES OFFLINE PHASORS OFFLINE UNABLE TO GO TO WARP TORPEDO TUBES EMPTY CASCADE FAILURE TRACTOR BEAM FAILURE METAPHASIC FAILURE UNKNOWN COORDINATES TEMP CRITICAL COMPUTER MALFUNCTION PORT NACELL OFFLINE SAFETY LIMT EXCEEDED INERT DAMP OFFLINE ALL CLEAR TORPEDO TUBES LOW SPATIAL ANOMALY SHIELDS COMPRIMISED SENSOR MALFUNCTION HOSTILE APPROACHING LOSING LIFE SUPPORT ABANDON SHIP SPECIFY COURSE HDG 2 m 4 When editing has been completed highlight all of the columns you desire to create more than one language may be selected by pressing the letter above the column 5 Press the Generate DPL File s radio button A file will be generated for each of the selected columns and Excel will provide confirmation Example small ls Continued next page J693 Microsoft Excel x small ls has been created 91 6 7 8 Download the generated files to the printer one method is the DOS command copy small ls 1 1 b Reset the printer by pressing and holding the CANCEL key for approximately four seconds Verify the operation by printing a Configuration Label see Section 4 3 2 The new font selection will be printed on the label under S
29. Lower and rotate the Printhead Latch to the locked position Plug in and turn On the printer J693 55 5 5 Cleaning Schedule A clean printer operates efficiently The following list of cleaning items and table below provides the recommended schedule and technique for cleaning the various parts of your printer safely and effectively e Isopropyl alcohol Cotton swabs Aclean lint free cloth e Soft bristle brush e Soapy water mild detergent Compressed air For your continued safety and to avoid damage always turn Off and unplug the printer before cleaning Isopropyl alcohol is a flammable liquid always take proper CAUTION precautions when using this solvent Recommended Cleaning Schedule Method Printhead Using a cotton swab dampened with isopropyl Clean after alcohol clean the printhead from end to end each roll or removing all build up See Section 5 5 1 box of labels WARNING Before cleaning allow the or after each printhead to cool roll of ribbon Platen Using a cotton swab dampened with isopropyl Clean after Roller alcohol rotate the platen and remove all build roll or up See Section 5 5 2 box of labels or after each roll of ribbon Media Compressed air soft bristle brush and isopropyl As needed Path Tear alcohol Remove all build up along the path that based on a Plate the ribbon and paper follow through the printer weekly visual inspection Medi
30. MN ADJUST Shifts both the horizontal start of print position XXX DOTS 0 128 and the LABEL WIDTH termination point to the right in dots to fine tune the COLUMN OFFSET setting see Appendix C PRESENT ADJUST Adjusts the label stopping position in dots to XXX DOTS 0 128 fine tune the PRESENT DISTANCE setting see Appendix C J693 21 4 1 3 Printer Options MODULES The physical presence of the respective memory module must be detected to show the module function selections for that module in the menu system PRINT DIRECTORY Prints a label directory of all available modules the available space on these modules the files present and the type of module and files PRINT FILE The user may select from a list of available files for sample printing FORMAT MODULE The user may select from a list of available modules for formatting all data will be erased DELETE FILE The user may select from a list of available files for deleting Bytes will NOT be retrieved until the module that contained the deleted file is packed PACK MODULE Packing the module removes files marked as deleted and defragments existing file structures to recover space PRESENT SENSOR Used for on demand label dispensing where a printed label blocking the sensor will inhibit further printing until removed The physical presence of the Present Sensor must be detected to show the ENABLE DISABLE selections in the menu system ENABLED Enables the sensor f
31. ST key to start printing 4 3 6 User Defined Label The User Defined Label will reprint the last label printed unless the printer was powered off between the printing of the last label and the request to print a user defined label This label is recalled from the print buffer and can be any of the Quick Test labels a label format from the host or a label format recalled from a memory module 38 J693 5 Adusting ana Maintaining tne Printer The correct hardware adjustments regular maintenance and calibrations found in this section will help ensure continued peak printer performance 5 0 Media Sensor Adjustment The laterally adjustable Media Sensor detects the presence of media and the top of form of all media types except continuous stock which is set through programming For proper detection the Sensor Eye Mark should be positioned as noted in the table below If messages such as Out Of Stock or Top of Form Fault appear the sensor position may need adjustment Media Type Sensor Type Sensor Eye Mark Position Standard die cut Gap Near the middle of the label See Section 7 for an explanation of the media requirements To adjust the Media Sensor position With the printer powered On media loaded and the access cover open rotate the Printhead Latch forward to raise the printhead Pass the media through the Media Sensor then position the Sensor Eye Mark over the label s TOF mark see drawing n
32. Settings MEDIA TYPE Selects a print method DIRECT THERMAL create an image Selects the top of form TOF sensing method for the media gaps in the media LABEL LENGTH setting to determine TOF REFLECTIVE The printer recognizes the TOF by sensing reflective black marks on the underside media LABEL LENGTH For use with continuous media Label length 04 00 0 99 99 is used to determine the TOF when Sensor Type Continuous is selected MAXIMUM LABEL LENGTH Sets the maximum length between TOF 16 00 0 99 99 marks gap or black stripe If this limit is exceeded a top of form fault is declared PERFORM CALIBRATION The user follows steps to allow the printer to calculate the empty gap or mark and paper values to set the media sensor 67 Note Firmware versions 3 04 greater After successful completion these parameters are automatically stored for future sessions ADVANCED ENTRY The user directly inputs the best values to adjust the media sensor SENSOR LEVELS Sets threshold values for the media sensor parameters Entry for paper gap mark and empty thresholds SENSOR GAIN Observe A D reading and set SENSOR GAIN Adjusts the sensitivity of the sensor for custom label stock 20 J693 4 1 2 Print Control HEAT Controls the printhead burn time see Section 10 0 30 2 1 1 for more on print quality control PRINT SPEED Controls the rate of label movement during the p
33. YSTEM INFORMATION OPTIONAL LANGUAGES or select the new language in the SYSTEM SETTINGS MENU LANGUAGE in the printer s menu This is the only method to determine whether the download was successful If the menu system displays the new language selection but all displayed messages remain in English an error has occurred Re check the process Contact Technical Support if problems continue and be prepared to provide the Gemmsglst xls and the DPL download file you have created Other possible error messages are as follows Menu Language Error Message Description Please select the entire column s After pressing the Generate DPL or the desired language s by File s radio button the languages clicking on the column letter s to convert were not correctly selected Message text may not exceed The entered message exceeds the designated characters for number of characters specified in this MID column C You may not modify this number Advance File Handling Information The standard printer leaves the factory with EFIGS loaded into module Y At this point Module Y is LOCKED and will only accept additional Language Downloads After downloading a language update Module Y is left UNLOCKED until the printer is reset or power is cycled In this state Module Y will accept font image and label format downloads The module will also honor the Clear Module request Therefore following an update it is recommended that a r
34. a Compressed air isopropyl alcohol if needed Monthly or as Sensor Remove all build up needed Interior Soft brush or compressed air Remove all build As needed up See Section 5 5 3 Exterior Mild detergent Remove all build up See As needed Section 5 5 3 56 J693 5 5 1 Cleaning the Printhead When print quality begins to decline indicated by symptoms including non compliant bar codes print dropouts and streaking the typical cause is debris build up on the printhead see Section 4 3 4 Furthermore if this build up is not removed it may lead to premature element failures greatly reducing the life of the printhead To clean the printhead e Turn Off and unplug the printer Open the access cover Unlock the Printhead Latch and raise the Printhead Assembly Move media and ribbon away as necessary Gently wipe away all surface build up on the Printhead see below using a cotton swab moistened not soaked with isopropyl alcohol Allow the printhead to dry Re install ribbon and media if removed Lower and rotate the Printhead Latch to the locked position Close the cover Plug in and turn On the printer Feed several labels to normalize tracking Surface Build up Clean Surface Printhead NEVER use a sharp object to clean the Printhead CAUTION J693 57 5 5 2 Cleaning the Platen Roller A platen roller contaminated with grit label adhesive or ink can c
35. ause a decline in print quality and in extreme cases cause labels to stick and wrap around the roller To clean the platen roller Turn Off and unplug the printer Open the access cover Unlock the Printhead Latch and raise the Printhead Assembly Remove media and ribbon Using a Cotton Swab dampened with isopropyl alcohol clean the Platen Roller manually rotate the roller and repeat cleaning the entire surface Allow the Platen Roller to dry Replace ribbon and media Lower the Printhead Assembly and lock the Printhead Latch Close the access cover Plug in and turn On the printer Feed several labels to normalize tracking Printhead Assembly NEVER use a sharp object to clean the Platen Roller CAUTION 58 J693 5 5 3 Cleaning Interior and Exterior Surfaces Interior Surfaces During operation dust particles from the media build up inside the printer Then as the media is pulled through the printer the particles can become attached and cause voids on the printed labels To prevent this turn Off and unplug the printer Remove all media Using a soft bristle brush or compressed air clean out the interior of the printer Exterior Surfaces The outer surfaces of the printer should be cleaned using a general purpose cleanser Never use abrasive cleansers or solvents To clean turn Off and unplug the printer Using a soft cloth or sponge dampened with the cleanser w
36. ble low or detected a low fluctuating line voltage operating voltage level Try moving the printer to another outlet If this condition persists call for service Ribbon will soon Replace ribbon when need replacement needed The printer was If the condition persists unable to save possible faulty Main PCB settings in Call for service permanent memory Continued next page J693 73 Warning Messages continued Displayed Message A high printhead Allow printhead to cool temperature has been detected The previous No further action is warning condition necessary has been corrected 6 2 Hex Dump Mode The hex dump mode is a useful tool for diagnosing problems including communication and DPL syntax errors allowing a comparison of input strings sent by host to output data received by printer To decode this information the Programmer s Manual is an essential reference This output can be used for debugging the label format And by repeatedly sending a format this mode can uncover handshaking problems if they exist Handshaking problems are identified by sections of missing data in the character string To begin go to the Diagnostics menu and enable Hex Dump Mode see Section 4 1 6 Exit the menu save changes and returning to the READY mode Now all data sent to the printer will now be output in hexadecimal code along with the printable ASCII equivalents The figure below is a sample Hex
37. ble memory 0312 KB dependent upon model see Appendix C SYMBOL SET Selects the code page used to print single byte fonts unless otherwise specified in DPL see the Programmer s Manual PC 850 selectable sets see the Programmer s MULTILINGUAL ended TIME AND DATE ____ AND DATE TIME DATE Allows the user to set Time and Date the user to set Time and Date MEDIA COUNTERS Internal record of inches printed and time in ABSOLUTE COUNTER 3m the number of inches printed and number of hours the printer has been powered On since being set at the factory Not resettable by the user RESETTABLE The number of operational hours and inches COUNTER printed from the date last reset User may reset RESET COUNTER PRINT CONFIGURATION Prints the effective configuration of the system In addition if settings were changed that require a reset to become effective this will be indicated with the symbol A symbol next to the printed indicates that it was changed via the host but not saved in non volatile memory Continued next page 24 J693 System Settings continued CONFIGURATION LEVEL To upgrade the application resident software of the printer the hardware and software compatibility levels must match for the update to be accepted This information is displayed here and can also be found printed PRINTER KEY UPGRADE PRINTER CODE Continued next page J69
38. blems If problems occur during calibration one of the following messages will be displayed The Comment column addresses the most likely cause and the corrective action to be taken if any for each situation Displayed Message Press any The printer measured only a small difference between the empty and gap readings Transparent backing or notched type media typically gives this indication In this case there may be a slight delay in the Out of Stock indication after the media supply is emptied Press any Only a small difference or no change in low sensor readings was detected Ensure that nothing is stuck in the media sensor Retry calibration If the problem persists perform the Advanced Entry Calibration see Section 5 2 2 If in reflective mode REFLECTIVE MODE will be displayed instead of GAP MODE Or Displayed Message Action Comment Press any key Consistently high readings were received which could indicate a faulty sensor Ensure that no labels are stuck in the media sensor Retry calibration If the problem persists call for service When in reflective mode REFLECTIVE MODE will be displayed instead of GAP MODE 46 J693 5 2 2 Advanced Entry Calibration The second calibration method is the Advanced Entry Calibration This method overrides all previous calibration settings and should be used only when the Standard Calibration method has failed
39. collected from Steps 9 and 10 subtract each Label Value from the TOF Value From the resulting list of Difference Values select the largest number Its associated Gain Number is the best selection for the media See the example from below Comment yyy isa numerical value representing the current sensor reading Both sensor Gain Number Label Value TOF Value Difference Value Example from the data compiled in the table above Gain Algorithm Number 8 should be used because it has the highest difference value 146 where both the Label Value and the TOF Value is above 20 Continued next page 50 J693 Step Operator Action Displayed Message Comment 12 Using the key select the Gain Number as determined in Step 11 Press the ENT to indicated with enable the entry an Using the Gain Number GRIM TREN fara yyy isa set in Step 12 complete the 9 numerical value following steps representing the Place the label under the id Media Sensor Record reading the sensor reading and label it paper O Place the backing mark or notch under the Media Sensor Record the sensor reading and label it or gap or mark respectively Remove all media Record the sensor reading and label it Press the ESC key And then press the FWD Q key Continued next page J693 51 Step Operator Action Display
40. ed Message Comment 15 Press the ENT Using the FWD or the REV key set the Paper level to the value determined in the previous step Press the ENT key to set the entry and advance the menu Repeat for the Mark Gap and Empty levels Press the ESC key to back out of the menu and then press the ENT key to save the settings and return to the Main Menu approximately and Ready Mode 4 seconds to calibrate the label position 52 J693 5 3 Printhead Adjustments 5 3 1 Burn Line Adjustment The Burn Line is the row of thermal elements extending the length of the printhead At the factory the printhead has been adjusted to meet strict print and bar code compliance requirements with 6 5 mil 0065 media enabling the printer to accommodate a majority of media types Burnline yi Printhead Ticket Stock o Platen Roller Vertex Depending upon the equipped printing option the printhead alignment is slightly different Thermal transfer models have the Burn Line positioned slightly forward of the Platen Roller vertex to allow the liquefied wax ink to separate easily from the ribbon base film and adhere to the label while still hot Direct thermal models have the Burn Line positioned over the vertex for the more efficient heat transfer When media with a different thickness or rigidity is used e g heavy tag stock an adjustmen
41. el length The distance from the top of the label to the bottom of the label as it exits the printer label repeat The distance from the top of one label to the top of the next label label tracking Undesirable lateral side to side movement of the media as it travels under the printhead label width The left to right measurement of the label as it exits the printer media Generalized term for all types of printing stocks including roll fed continuous die cut and fanfold media hub Device in the printer used to support roll media media sensor An electronic device equipped with photosensors to detect media and the top of form on die cut notched or reflective media MMPS millimeters per second Metric measurement of printer speeds notched stock Media typically tag stock with holes or notches in the material that is used to signal the top of form The printer must be set to gap to use this media type perforation small cuts extending through the label and backing material to facilitate their separation Also referred to as perf print speed The speed at which the media moves under the printhead during the printing process reflective media Media imprinted with carbon based black marks on the underside of the material which is used to signal the top of form when the reflective sensor is enabled registration Repeatable top to bottom alignment of printed labels reverse speed The backward rate of media m
42. ents Printer Overview 1 0 About this nemen 1 1 0 1 Standard Features eee 2 Getting Started 2 9 Spect on uei optione ies Stee tel etie die eds 3 Setting Up the Printer 3 0 the Printer S 3 3 0 1 Communications Interfacing 6 3 1 boading RE ND RI Mie pnus 7 3 3 Loading Ribbon eerte e ree unen 10 Using the Front Panel 4 0 Operating Front Patiel ener I3 4 0 1 Ready Mode Normal Operation 13 4 0 2 Menu Mode 14 4 0 3 Quick Test Mode Print Test Labels 15 4 0 4 Indicator Lights ze e ee eese raesent 16 A ECD Display 16 4 0 6 Resetting the Printer eene 17 4 1 Navigating the Menu System eee 18 4 Ll Medi Settini S tates 20 4 127 Print epe entere 21 41 3 Printer OpOOnDS Rr e o bed eso 22 4 1 4 System Settings uere 24 4 5 Communications x eere 28 Jd L6 uino pa tees ah ed 30 4 2 Understanding the Display 31 4 2 1 The User Prompts and Condition Messages 31 4 3 Printing from the Quick Test 34 4 3 1 Print Quality babel ioo edo rendus 34 4 3 2 Configuration Label
43. ergy and if not installed and used in accordance with the instructions in this manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Important Safety Instructions This printer has been carefully designed to give you many years of safe reliable performance As with all electrical equipment there are some basic precautions you should take to avoid hurting yourself or damaging the printer Before using the printer carefully read all the installation and operating instructions gt Observe all warning instruction labels on the printer Install the printer on a flat firm solid surface gt To protect your printer from overheating make sure all openings on the printer are not blocked Do not place the printer on or near a heat source Do not use your printer near water or spill liquid into it Ensure that your power source matches the rating listed of your printer If unsure check with your dealer or local Utility provider Do not place the power cord where it will be stepped on If the power cord becomes damaged or frayed replace it immediately Do not insert anything into the ventilation slots and openings on the printer Usea qualified trained service technician should the printer ever need repair Cont
44. eset be performed to lock the module otherwise a software package may Clear Modules thus destroying the new menu language s Module Y can be UNLOCKED by sending this DPL string lt STX gt KpY0 Continued next page 92 J693 restore the factory generated EFIGS image download the file 832296 014 to the printer This file is located on our web site The letter at the end of the file name e g specifies the revision The latest revision will be available on the FTP site Downloading the same language twice will automatically delete the first occurrence but will not free the memory space Use the Pack Module feature see Section 4 1 3 or reload the FIGS file to free the space Deletion of the selected language will set the printer to English The total number of languages that the printer can now accept is limited to 10 but this number is dependent upon the size of each language translation The translation size will vary with the number of messages that are translated for that particular language Current complete language files are about 7 000 bytes each but with product growth the total number of languages is expected to drop to seven J693 93 94 7693 7693 Glosssary oy alphanumeric Consisting of alphabetic numeric punctuation and other symbols backing material The silicon coated paper carrier material to which labels with adhesive backing are affixed Also referred to as
45. etry the download however if the problem continues call for service The printer could not successfully erase Flash memory The possible cause is defective Flash memory Try the download again however if the problem continues call for service The printer could not successfully write the program into Flash memory possible cause is defective Flash memory Try the download again however if the problem continues call for service Application Firmware downloaded was not compatible with the printer s Main PCB ie firmware used was for a different model and not supported by this boot loader version See Section 4 1 4 Configuration Level The printer detected an error in the download The possible causes include An invalid or corrupted file was downloading try saving the file to the host and then download again Communications error Recheck cabling and port setting Reserved for future use If this message is consistent call for service 62 J693 5 7 Updating the Boot Loader Program The printer stores the Boot Loader Program in Flash memory on the Main PCB A feature allows updates to this program via the printer s interface port Updates can be found on our web site If power is lost while Upgrading Software is displayed the printer will become non functional and must be returned to the factory for programming or the main board replaced WARNING Note Only printers with an Application Vers
46. ext page by grasping and moving the Slide Tab in or out Lower the printhead by rotating the Printhead Latch to the locked position Close the Access Cover Continued next page J693 39 O Enter the Media Settings menu and verify that the correct Sensor Type is selected see Section 4 1 1 Exit the menu and return to READY mode Press and hold the FEED key until 2 3 labels are advanced approximately 4 seconds to set the TOF see Section 5 1 If Uncalibrated Top of Form Fault or Position Error is displayed go to Section 5 2 3 Media Sensor Slide Tab D D 5 LLL E Note Start of print position changes can be made using the Print Control Row Adjust or Row Offset see Section 4 1 2 40 J693 5 1 Positioning Calibration The Positioning Calibration sets the printer s TOF calculates the label length and calibrates the ribbon sensor on printers equipped with the thermal transfer option Perform this procedure for Die cut and reflective media After changing media After a Media Sensor Calibration When a Position Fault message is displayed When a Ribbon Fault message is displayed while ribbon is installed Continuous media e When a Ribbon Fault message appears
47. he DOS The printer is ready to copy command accept the new application copy the filename version to the printer see v Note The parallel port Step 2 in Section LPT1 must be used to 5 6 1 write to the printer M x No action required The printer is receiving the new image program No action required The program has been received and verified now Flash memory is cleared of the previous application FLES No action required The new program is being zii written into Flash memory Upon completion the printer will automatically reset starting the new application however 4 2 3 5 before continuing the printer must be re calibrated see Section 5 2 This can also be used as an alternate download method for all other version levels J693 61 5 6 3 Application Update Problems Note If experiencing trouble when attempting to download the file to the printer try the following alternate methods 1 Use the download procedure in Section 5 6 2 2 Windows users try restarting the computer in MS DOS mode 3 Use a Windows Driver Send File to Printer Function The following is list of possible update error messages Application Update Error Messages Displayed Message Descriptions Causes Solutions The printer detected an error during the decompression and transfer of file data from cache storage into the Flash memory Confirm the version and r
48. he ribbon on completely to rest against the flange O Route the ribbon under the Ribbon Roller then out the front of the printer Continue routing the ribbon up to and around the Ribbon Take Up Hub as shown Wind the ribbon around several times in a clockwise direction to secure it in place Lower the printhead and rotate the Printhead Latch back to the locked position Close the Access Cover With the printer press and hold the FEED button for three seconds to position the labels for printing see Section 5 2 for details Ribbon Take up Hub Ribbon Supply Hub 2 21 2 12 52 0 Ribbon z P Roll l pus e Ribbon Roller Ribbon routing path Ribbon Removal Pull the empty core from the Ribbon Supply Hub and discard it Next grasp the used ribbon on the Ribbon Take Up Hub while gently pulling out on the hub compress the hub to pull off the used ribbon J693 11 12 7693 1 sing the Front Panel 4 0 Operating the Front Panel The front panel is equipped with five keys 3 indicator lights and a Liquid Crystal Display LCD The key functions differ depending upon the selected mode of the printer The selectable modes are Ready Menu and Quick Test 4 0 1 G ERROR PAUSE lt Q FEED B CANCEL REV Os J693 Ready Mode
49. ing material notch or reflective mark in the sensor Paper The label with the backing material attached in the sensor To perform a Standard Calibration Operator Action Displayed Message Turn On the printer Press the MENU key to enter Menu Mode Raise the printhead for visual access to the Media Sensor and load label media Press the FWD D key Press the ENT key Use the Fwo key to scroll to the desired sensor type and press the ENT key to enable the selection 3 Press the ENT key to enter the Media Settings menu Continued next page 42 Wait until Ready is displayed See Section 4 0 2 for details See Section 4 1 1 for details See Section 4 1 1 for details See Section 4 1 1 for details The enabled selection will be indicated with an J693 Operator Action Displayed Message Press the ESC key Use See Section the FWD key to scroll c TO 4 1 1 for to Sensor Calibration details Press the ESC key to abort this procedure Press the ENT key IDE See Section 4 1 1 for details Press the ENT key Sets the Ensure no label media is in gt parameter for the Media Sensor then press the out of any key stock condition yyy isa numerical value representing the current sensor reading Continued next page J693 43 Operator Action Displayed Message Proceed according to
50. inued next page 32 J693 User Prompts and Condition Messages continued Displayed Message Condition s You now exiting Menu changes have the menu but have affected the configuration made changes to the of the printer settings of the printer Pressing Note If changes have ENTER will save been made that require a printer reset the printer these changes if not wii automatically invoke the printer will revert that reset to previously saved settings Normal power up Follows the SYSTEM soft reset condition RESET IN PROGRESS message after a reset or power up Normal power up Occurs when the user soft reset condition resets the printer via the host or Front Panel Printer calibration Perform calibration See not set Section 5 2 J693 33 4 3 Printing from the Quick Test Mode This section explains the functions of the resident Quick Tests accessible by pressing the Q TEST key on the Front Panel Notes With the exception of the Configuration Label all Quick Test labels require 4 inch 102mm wide media to capture all format information When using less than full width media change the Label Width setting to the width of the material to avoid printing on the platen see Section 4 1 2 During any Quick Test Label run pressing the key or the TEST key will stop printing 4 3 1 Print Quality Label The Print Quality Label provides an indicatio
51. ion of 2 09 or greater can update the Boot Loader Program Before beginning the Boot Loader update identify the printer s current version Print a Configuration Label see Section 4 3 2 and compare that version string to those available from our web site Download the desired version onto your computer s hard drive To update the Boot Loader Program Boot Loader Update Procedure Displayed Message Operator Action Comment s Using the DOS As an example this would be copy command entered as copy where filename boottb99_0209 bs Ipt1 where is the program to is the host computer s be loaded and output port however your Iptl is the selection can differ to include selected interface serial or other port as the port enter the printer is equipped The Ready Indicator will flash copy filename 1 1 while the data is received No action required The new application program is being stored and verified No action required The printer has reset automatically No action required The new application is now running Note If Uncalibrated Position Fault is displayed the printer will have to be calibrated see Section 5 2 J693 63 64 7693 6 ioubleshooting 6 0 Troubleshooting Tips If a problem arises with the printer the information in this section will help you resolve it Use this guide as a starting point in troubleshooting If yo
52. ipe the exterior surfaces until clean 5 6 Updating the Application Program The printer stores its application program in Flash memory on the Main PCB A feature is included that allows updates to this program through any printer interface port Updates can be found on our web site There are two modes in which the firmware of the printer can be updated 1 the Ready Mode or 2 the Download Mode Should an error occur during the file download see Section 5 6 3 the update is aborted If this process did not reach Erasing Flash or Updating Software the previous program is left intact WARNING otherwise a successful download must be completed before the printer is operable Note After updating from 2 xx to 3 xx firmware for the first time you must also download the EFIGS menu language file and copy 832296 01C or most current version to Ipt1 b the DOS Copy command requires the b parameter because this file contains binary code Before beginning an update identify the current version of the printer s application program by printing a Configuration Label see Section 4 3 2 Compare that version string to those filenames available from our web site and then download the desired file onto your computer s hard drive Proceed with the printer update accordingly e If the current application version is 2 091 or greater refer to Section 5 6 1 or Section 5 6 2 e If the current application version is 2 08 o
53. ls 15 Edt view Insert Format Tools Data Window Help l8 xj OSH SRY 2 28 rri SHB oo 19 courier 710 gs 8 33 6 A An ha 1 K ITALIANO DEUTSCH ESPANOL TREK PRONTO BEREIT LISTO AWAITING ORDERS IMPRIMIENDO WARP DRIVE ENGAGED IN PAUSA PAUSE EN PAUSA ALL STOP CANCELLA ERRORI FEHLER BESEITIGEN DI VON ANOMALIA SISTEMA SYSTEMFEHLER ANOMALIA ADC ADC FEHLER ANOM TESTINA ALTA DRUCKKOPF FEHLER ANOMALIA NASTRO FARBBAND FEHLER ANOMALIA BORDO SUP OBERRAND FEHLER ESAURITO NICHT VERF GBAR ANOMALIA TAGLIERINA SCHNEIDERFEHLER ANOMALIA VERIFICAT PRUFERFEHLER ANOM SALVA NASTRO BANDSPAR FEHLER ANOM POSIZIONAMENTO POSITIONSFEHLER ANOMALIA DMS DM FEHLER 24V FUORI TOLLERANZA 24V BER TOLERANZ NOM FASAT STROBE SIGNALFEHLER AVVERTENZA RISOLTA WARNUNG AUFGEHOBEN NASTRO BASSO FARBBAND ENDE INTERVALLO SALTATO L CKE VERFEHLT ANOMALIA PUNTO PUNKTAUSFALL MOD HOST IN ERWARTE HOST NDERUNG RIMUOVI ETICHETTA ETIKETT ENTFERNEN 4 gt M NSheet1 Sheet2 Sheet3 Ready BORRAR ERRORES DE ERROR DE SISTEMA ERROR DE ADC CABEZAL LEVANTADO ERROR DE CINTA ERROR INICIO ETIQ SIN PAPEL ERROR DE CORTADOR ERROR DE VERIFICADOR ERROR ECONOM CINTA ERROR DE POSICION FALLO DE TEMPERATURA ERROR DMA ERROR MOTOR IMPRES 24 FUERA TOLERANCIA ERROR TIEMPO SENAL ADVERTEN CORREGIDA CINTA BAJA ERROR DE SEPARACION FALLO PUNTO CABEZAL CAMBIOS PENDIENTES ADIOS QUITAR
54. n UPC E 6 Yes 48 57 Numeric only D Interleaved 2 of 5 12 of 5 48 57 Numeric only F EAN 13 12 Yes 48 57 Numeric only Option V used in the 7th amp 8th position HBIC 32 36 39 42 43 45 57 65 90 36 43 45 58 65 68 modulo 10 checksum K Plessey Up to M 10 48 57 Numeric only Option 14 is Last Character for Second M 11 Checksum L Interleaved 2 of 5 with a 13 M 10 48 57 Numeric only modulo 10 checksum amp shipping bearer bars 2 digit UPC addendum 48 57 Numeric only N 5 digit UPC addendum 5 Yes 48 57 Numeric only i Varies 135 38 42 58 65 90 97 122 p Posnet Yes UCC EANCode 128 Yes UCC EAN Code 128 Yes 48 57 Numeric only n Un Permet i UCC EAN Code 128 48 57 Numeric only Random Weight Yes Alphanumeric 5 T Wid QR Code Auto format Varies Yes Alphanumeric WID QR Code Manual format Varies Yes Single byte or Kanji double byte J693 83 9123456789 Code Code 3 of 9 o 1112345 167890 Code B UPC A 0123456790 Bar Code D Interleaved 2 of 5 91234567890 Bar Code E Code 128 8 123456 789012 Bar Code F EAN 13 012345678900 Bar Code Health Industry Bar Code HBIC Bar Code G EAN 8 1212345678920 9012345678905 Bar Code I Codabar Bar Code J Interleaved 2 of 5 w module 10 checksum
55. n addition to this manual the following items should be included Printer Power Cord Accessories CD Serial or interface cable Label roll Rewinder Clasp VVVVVV J693 3 7693 Setting Up the Printer 3 0 Installing the Printer This section explains how to connect and load the printer with media and ribbon Note When connecting the AC Power Cord or data cables to the printer ensure the Power On Off Switch is in the Off position Connect the AC power cord to the receptacle located on the back of the printer then plug the cord into a properly grounded outlet Host Computer Printer Serial Ports 9 Pin 10101 7693 5 3 0 1 Communications Interfacing Using a data detection process the interface selection occurs automatically in the printer At power up the printer begins monitoring the interface ports for activity When the host transmits data the printer port detecting this data is set active and remains active as long as data flow continues Once the received data flow stops and the Host Timeout Value see Section 4 1 5 is exceeded the detection process will be repeated in addition should the data flow stop before a complete label format is received the format will be ignored and must be sent to the printer again Note To change an active port immediately cycle the printer power and
56. n of overall print quality at a selected heat and speed setting Consisting of fence and ladder type compliant bar codes assorted font sizes and graphic fill patterns its format can be used to ensure conformance as well as visual aesthetics To print a Print Quality Label Press the TEST key 6pt AaBbCcDdEeF f gHniiJjKkLIMmNn aBbCcDdEeFfGgHhliJ KkKLIMmNn Use the FWD key to apt A N 10pt AaBbCcDdEeFfGgHh iJjJKKLIMmMNn scroll to Print Quality Label Use the key to select a quantity see Section 4 0 3 O Press the TEST key to start printing 34 J693 4 3 2 Configuration Label Notes To print all Configuration Label information the media cannot be less than 2 inches wide 51mm and the Label Width setting must match the width of the media being used see Section 4 1 2 The Configuration Label content can vary with the application version and model of the printer The Configuration Label provides valuable printer database information as detailed in Section 4 1 To print a Configuration Label CONFIGURATION DATE NOT SET PRINTER KEY 4212 7899 000000 524 APPLICATION VERSION 83 2283 030 04 07 26 2000 BOOT LOADER 83 2269 03D X3 04 07 25 2000 SYSTEM INFORMATION PRINT BUFFER SIZE e Press TEST key to FLASH SIZE start printing RAM TEST PASS OPTIONAL LANGUAGES NONE Q Press the TEST key Use the FWD D key to scroll to P
57. nd Hub as shown Insert the leading edge of the Label Backing into the Slot on the Rewind Hub and then insert the Label Retainer into the Slot on the Rewind Hub Rotate the Rewind Hub to remove the slack in the Label Backing Be sure the printhead latch is down and in the locked position Backing Retainer de After finishing close the Access Cover and then push and hold the FEED key for four seconds to secure the backing material and calibrate the label TOF Label Backing Removal Grasp the used backing on the Rewind Hub and while gently pulling out on the hub compress the hub and pull off the backing J693 9 3 3 Loading Ribbon Always use ribbon slightly wider than the label backing material this helps protect against printhead wear Use only Pitney Bowes ribbons and labels To produce an image on the label thermal transfer labels requires ribbon Ribbon types are available with the ink layer on the outside coating side out or with the ink layer on the inside coating side in These types cannot be interchanged in the printer Arrows on the Ribbon Supply Hub are used to indicate the correct direction of ribbon travel see the next page for examples To load a ribbon Raise the Access Cover O Rotate the Printhead Latch forward to raise the printhead 10 J693 Mount the ribbon so that it is dispensed in the appropriate direction for the ribbon type O Slide t
58. on s Note After the printer enters a fault condition the fault must be corrected and then FEED key must be pressed to clear the condition Fault Messages Displayed Message Possible Solution s The printer has Try cycling the printer power FRULT detected an analog Off and If the fault to digital circuit does not clear call for converter failure service The printer has Try cycling the printer power detected a Direct Off and On If the fault Memory Access does not clear call for failure service Continued next page J693 69 Continued next page Fault Messages continued Displayed Message Possible Solution s The printer cannot detect media The printer has determined that the media is not correctly positioned to print The printer has detected a problem in the print logic The system has detected a RAM failure 1 Reload media 2 Ensure that the labels are passing through the Media Sensor 3 Readjust the Media Sensor over the TOF mark see Section 5 0 4 Calibrate the printer see Section 5 2 Press and hold the FEED key for 4 seconds see Section 5 1 Calibration may also be needed See Section 5 2 Try cycling the printer power Off and On If the fault does not clear call for service Try cycling the printer power Off and On If the fault does not clear call for service J693 Continued next page
59. on the right side e The Printhead Leveling Cam may be facing the printer of the incorrectly adjusted see Section 5 3 1 label The Platen Roller may be dirty or worn see Section 5 5 2 Missing information in the Check the label format for character printed label placement outside the dimensions of the label all row column values must allow enough space for the height length of the characters and bar codes to be printed within the format size The available memory may have been exceeded by the memory requirement of the label format Try reducing the memory allocated to either the internal module or scaleable font caches see System Settings Memory Settings Section 4 1 4 Missing print on left or right Information may be formatted outside the side of the label label dimensions Check your software program label size or check the values in the menu for Print Control Column Offset and Print Control Custom Adjustments Column Offset see Section 4 1 2 Continued next page 66 J693 If experiencing this problem Try this solution No power all indicator lights e Verify that the AC power cord has been are Off made at both the outlet and the printer also ensure the power switch is Verify that the AC outlet is functioning or try moving the printer to another AC circuit The AC cord may be damaged replace it The power switch may be defective or the line fuse blown
60. or by host commands Heat Print Speed and Darkness see Sections 2 1 1 and 4 1 2 The media ribbon combination may not be compatible see Section 2 1 e The Printhead Leveling Cam may be incorrectly adjusted see Section 5 3 1 e The Platen Roller may be dirty or worn see Section 5 5 2 e The Printhead Burn Line may need adjusting see Section 5 3 2 Skips labels when printing eThe printer may need calibration see Section 5 1 and 5 2 Media Sensor may be slightly out of position readjust the position see Section 5 0 The label format may be too close within 1 8 of the edge to the start of the next label Try reducing or moving the format slightly Unable to print rotated text characters may be formatted outside the label dimensions Ensure row column values provide enough room for the height of the characters or bar code to be printed See the Programmer s Manual for details 68 J693 6 1 Fault and Warning Messages When the printer detects a problem or the potential for a problem a message is displayed and the Error Indicator see Section 4 0 4 will be illuminated There are two types of indications e Fault Indication the indicator fast flashes with message e Warning Indication the indicator slow flashes with message The Fault and Warning Messages are listed in the following two tables including a brief description of each and possible soluti
61. or on demand printing DISABLED NOT INSTALLED No sensor is detected CUTTER Physical presence of a cutter must be detected to show the ENABLE DISABLE selections in the menu system ENABLED Enables the cutter for label cutting DISABLED lt NOT INSTALLED No cutter is detected Continued next page 22 J693 Printer Options continued GPIO PORT The physical presence of the optional GPIO port must be detected to show the selections in the menu system GPIO Instructs the printer to update the output signals and to wait for the Start of Print Signal to print a label ENABLED DISABLED END OF PRINT Defines the operation of the printer s End of Print signal as sent to the applicator This signal indicates that the printer has completed the print cycle LOW STATUS A steady Low 0 VDC during the print cycle HIGH STATUS A steady High 5 VDC during the print cycle LOW PULSE A Low Pulse 0 VDC for 30 ms at the end of print HIGH PULSE A High Pulse 5 VDC for 30 ms at the end of print DISABLED J693 23 4 1 4 System Settings INTERNAL MODULE Sets the number of 1K blocks allocated for 1024 KB the internal RAM D module Available memory dependent upon model see Appendix C DEFAULT MODULE Sets the default module used to store files 0 when no module is specified see Appendix C SCALEABLE FONT Sets the number of 1K blocks allocated for CACHE the scaleable font engine Availa
62. otion into the printer during tear off peel and present and cutting modes for positioning the label at the start of print position 97 98 ribbon An extruded polyester tape with several layers of material one of which is ink like used to produce an image on the label Also referred to as foil ribbon wrinkle An undesirable overlapping of the ribbon during the printing process that leads to voids on the printed label Typically caused by an improper printhead leveling cam adjustment roll media A form of media that is wound upon a cardboard core start of print The position on the label where the printing actually begins tag stock A heavy paper or synthetic printing material typically featuring a notch or black mark and without an adhesive backing thermal transfer The printing method that creates an image by transferring ink from a ribbon onto the media using the heat from the thermal printhead TOF top of form The start of a new label void An undesirable blank space in a printed image J693 7693 99
63. outward If you have adjusted the printhead too far inward restart the entire procedure 54 J693 5 4 Printhead Replacement Notes The printhead is fragile use extreme care when handling and never use a sharp object on the printhead surface If you have any questions or concerns regarding this procedure contact a qualified technician Locating pins eliminate the need for an alignment following the installation of a new printhead To replace the printhead e Touch a metal part of the printer s frame to discharge any static electricity that may be present on your body Turn Off and unplug the printer Open the Access Cover rotate the Printhead Latch forward and raise the printhead Remove the ribbon if installed Lower and rotate the Printhead Latch to the locked a Printhead Mounting position Thumbscrew Loosen the Printhead Mounting Thumbscrew it will remain captive in the assembly Rotate the Printhead Latch forward to the unlocked position Raise the assembly and while carefully holding the Printhead disconnect the two Cables and then remove the Printhead While carefully holding the new Printhead reconnect both Cables Position the Printhead onto the Locating Pins in the Printhead Assembly and reo secure in place with the Locating Printhead Mounting Screw Do not over tighten this screw Clean the Printhead see Section 5 6 1 Reload ribbon if removed
64. r less start with Section 5 6 2 J693 59 5 6 1 Updating from the Ready Mode Update Procedure for Application Version 2 091 or greater Displayed Message Operator Action Comment s Using the DOS As an example this would be copy command entered as copy where filename 4212 610 0304 75 is the program to where Ipt1 is the host be loaded and computer s port however Iptl is the this selection can differ to selected interface include a serial or other port port enter the as the printer is equipped following The Ready Indicator will copy filename 1 1 flash while the data is received No action required The new application program is being stored and verified No action required The printer has reset automatically and is now displaying the new firmware version No action required The new application is now running Note If Uncalibrated or Position Fault is displayed the printer will have to be calibrated see Section 5 2 60 J693 5 6 2 Updating from the Download Mode Required Update Procedure for Application Version 2 08 or earlier Displayed Message Operator Action Comment s 1 Press and hold the The Boot Loader version mz E m PAUSE and TEST 15 displayed keys while turning Note This information Or the printer to will vary with the printer enter the Download model and Boot Loader Mode version Using t
65. re represented in the menu system and on configuration labels METRIC Metric standard Lengths in millimeters pue d Counters in centimeters inches DPI EMULATION Allows users to print files intended for a TUN roy Puca and ALLEGRO EMULATION Allows users to print files intended for an ry cT ENABLED Row calculation is reduced to 195 DPI MENU LANGUAGE Selects the language in which the menu system messages and configuration label are shown Only languages that are resident will be available ENGLISH User defined downloaded language s J693 27 4 1 5 Communications SERIAL PORT Ae Controls Serial Port communications settings BAUD RATE Determines the serial communication rate 3800 7 _________ Seven bit Word length _______ 98 __________ Bight bit Word length SERIAL PORT Be Same as Serial Port A for optional wireless connection If not installed this displays NOT INSTALLED when accessed settings printer to the host via the parallel port BI DIRECTIONAL Enables IEEE 1284 back channel operation PARALLEL PORT Same as Parallel Port A for optional Ethernet connection If not installed this displays INSTALLED when accessed Continued next page 28 J693 Communications continued HOST SETTINGS Settings which affec
66. rint Configuration MEDIA SETTINGS MEDIA TYPE THERMAL TRANSFER SENSOR TYPE GAP LABEL LENGTH 04 00 in MAXIMUM LABEL LENGTH 16 00 in SENSOR CALIBRATION PAPER SENSOR LEVEL 172 GAP SENSOR LEVEL 44 EMPTY SENSOR LEVEL 12 SENSOR GAIN 13 PRINT CONTROL HEAT 0 PRINT SPEED 8 0 in sec FEED SPEED 80 in sec REVERSE SPEED 4 0 in sec ROW OFFSET 00 00 in COLUMN OFFSET 00 00 in LABEL WIDTH PRESENT DISTANCE DARKNESS R W ADJ UST 64 DOTS COLUMN ADJUST PRESENT ADJUST PRINTER OPTIONS MODULES NOT INSTALLED NOT INSTALLED D FORMATTED F NOT INSTALLED FORMATTED Y FORMATTED 2 NOT INSTALLED PRESENT SENSOR NOT INSTALLED CUTTER NOT INSTALLED GPIO PORT NOT INSTALLED SYSTEM SETTINGS INTERNAL MODULE 1024 KB DEFAULT MODULE D SCALABEL FONT 312KB SYMBOL SET PC 850 MULTILINGUAL ABSOLUTE COUNTER 4234 in DATE NOT SET RESETTABLE COUNTER FORMAT ATTRIBUTES OR IMAGING MODE MULTIPLE LABEL PAUSE MODE DISABLED SELECT SECURITY DISABLED UNITS MEASURE IMPERIAL DPI EMULATION 203 DOTS PER INCH ALLEGRO EMULATION DISABLED MENU LANGUAGE ENGLISH COMMUNICATIONS SERIAL PORT A BAUD RATE 9600 BPS PROTOCOL BOTH PARITY NONE DATA BITS BITS SERIAL PORT B NOT INSTALLED PARALLEL PORT A PORT DIRECTION UNI DIRECTIONAL PARALLEL PORT B NOT INSTALLED HOST SETTINGS HOST TIMEOUT 10 SEC CONTROL CODES STAN
67. rinting process see Appendix C Controls the rate of label movement between printing areas see Appendix C REVERSE SPEED Controls the rate of label movement during backup positioning for start of print cutting or present distance see Appendix C ROW OFFSET Shifts the vertical start of print position This is 00 00 0 99 99 the user setting for row adjustment COLUMN OFFSET Shifts the horizontal left justified start of print 00 00 in 0 99 99 position to the right Does not shift label width LABEL WIDTH Sets the maximum limit for the printable surface width Images or data beyond this limit will not print see Appendix C PRESENT DISTANCE Specifies an additional amount to advance the 0 72 0 4 00 label after printing When the next label format is received the printer backfeeds to the start position Only the last label of the batch will be presented if the present sensor is not enabled CUSTOM ADJUSTMENTS These factory adjustments independently change listed parameters compensating for slight mechanical differences sometimes evident when multiple printers share the label formats DARKNESS Controls the printhead strobe time to fine tune XX 1 64 the HEAT setting ROW ADJUST Shifts the vertical start of print position XXX DOTS 0 128 upward in dots to fine tune the ROW OFFSET setting see Appendix C Note A Positioning Calibration must be performed before this parameter takes effect see Section 5 1 COLU
68. rrection of a fault A calibrated feed The FEED key was pressed operation is being and held four seconds or performed during a label feed when the TOF was expected but the media sensor did not detect one The CANCEL or The current print batch will TEST key was be cancelled if ENTER is pressed during a pressed the remaining batch job labels will not be printed Security protection is You are attempting to enter enabled on the Menu Mode however a printer Provide the password entry is required correct user definable for access password to proceed Continued next page J693 31 User Prompts and Condition Messages continued Displayed Message Condition s You are now Pressing ENTER will save entering the Menu these host changes to the Mode and existing menu otherwise the host changes have printer will revert to affected the menu previously saved settings settings The printer is paused The printer is in a paused or offline condition The print job is Batch status indication being processed updated with each label printed Note If the printer is powered off while labels remain to printed printing will resume upon power up READY Mode Normal operating mode The printer is ready to receive and process label formats The Present Sensor A label blocks the Present option is enabled and Sensor remove it to a printed label is continue printing awaiting removal Cont
69. t all communications with a host HOST TIMEOUT The number of seconds a communications 10 SEC 1 60 port must be idle before the printer may process data from a different port This value is also used to timeout an image label download CONTROL CODES Allows the operator to change the prefix of the commands interpreted by the printer command Hex 0D CR command Hex 0D CR command Hex 7C CR ALTERNATE CODES 3 Hex 5E SOH command Hex 23 STX command Hex 0D CR FEEDBACK MODE Returns a Hex 1E RS after each label successfully prints and a Hex IF US after each batch of labels is printed ENABLED Feedback characters are sent to the host DISABLED No feedback characters are sent J693 29 4 1 6 Diagnostics HEX DUMP MODE Most commonly used mode for trouble shooting Prints data and instructions received from the host rather than interpreting them see Section 6 2 ENABLE Prints raw ASCII data received from the host rather than executing the commands DISABLE Executes and prints label formats normal operating mode OPTIONS TESTING Tests currently installed options TEST PRESENT SENSOR Performs a functional test of the Present Sensor circuitry TEST CUTTER Performs a functional test of the optional cutter mechanism and circuitry PERFORM TEST The cutter will cycle 1 10 or 100 times 1 TIME user selects The results of each attempt will be displayed Tests the op
70. t may be needed if the print quality has been adversely affected Generally thicker media requires a slight forward adjustment of the printhead and thinner media requires a slight backward adjustment to compensate for the resulting change in the Burn Line to vertex relationship To adjust the Burn Line of the printhead With the printer loaded with media and ribbon if thermal transfer printing lower and rotate the Printhead Latch to the locked position O Loosen the two Locking Screws Turn the Adjustment Screws counter clockwise until the Burn Line is past the Platen Roller vertex Print a Validation Label from the Quick Test menu The label should look light and uneven Tighten the Locking Screws just until they are snug tight enough to remove any play in the printhead assembly yet loose enough to allow the Adjustment Screws to move the printhead Continued next page J693 53 9 Turn each Adjustment Screws clockwise about a turn or 1 8 a turn for finer adjustments Print another Validation Label and examine the print quality Repeat this step until labels with even print contrast darkness and acceptable print quality are produced Tighten the Locking Screws Print a final Quick Test label to verify the adjustment Locking Screws X Adjustment Screws Note When the Locking Screws are snug turning the Adjustment Screws counter clockwise will not move the printhead
71. ter Section 4 3 2 for details Microsoft Excel 97 Must be purchased by user Img2dl exe Program used during the process to create DPL file Gemmsgxls xls software files and programs are available on our web site Pitney Bowes recommends that the Img2dl exe and Gemmsgxls xls files reside in the same directory J693 89 Creating a Menu Language 1 Invoke Excel and open the gemmsglst xls file Excel opens the file and the following screen appears Microsoft Excel The workbook you are opening contains macros Some macros may contain viruses that could be harmful to your computer If you are sure this workbook is from a trusted source click Enable Macros If you are not sure and want to prevent any macros from running click Disable Macros Always ask before opening workbooks with macros Tell Me More Enable Macros Do Not Open 2 Click the Enable Macro box and the following appears Microsoft Excel gemmsglst xls Ele Edit View Insert Format Tools Data Window Help 28 rri 9H Arial zu B 7 u fale 4 22 small D E zj Generate Source Files Generate DPL File s 2 NID COMMENTS max MESSAGE ID ENGLISH FRANCAIS ITALIANO 3 0000 System Messages 20 MID_READY READY PR T PRONTO 4 10001 20 MID PRINTING PRINTING 5 0002 20 MID PAUSED PAUSED PAUSE IN PAUSA 0003 1Aa 20 MID CANC
72. ther OPAQUE Interacting text strings images and bar codes are obliterated by those formatted last Each character cell is treated as opaque Instructs the printer whether it can pre image the label format 67 Note This selection can affect the accuracy of time stamped labels and label throughput MULTIPLE LABEL The printer images multiple labels as memory permits achieving the fastest throughput however if time stamping the time will reflect the moment the label is imaged rather than when actually printed SINGLE LABEL The printer images the next label only after the previous label has been successfully printed this single processing provides more accurate time stamps with a minor cost to label throughput Continued next page 26 J693 System Settings continued PAUSE MODE When enabled PAUSE MODE suspends printing between each label until the PAUSE key is pressed Printer requires operator to press the PAUSE key after each label DISABLED Printer completes label batch without pausing between labels SECURITY Provides the user with the ability to password protect all printer settings made through the operator panel Enable or disable the menu system s security feature ENABLED Password protected DISABLED MODIFY PASSWORD Modify the password required to access the menu system when security is enabled UNITS OF MEASURE Selects the measurement system in which the system s settings a
73. tional GPIO port when installed input circuitry output circuitry SENSOR READINGS THR TRAN RIBM 24 gt Live sensor values may pe em View 255 255 255 255 is toggled with forward and reverse keys Maximum values are shown here thermistor sensor transmissive gap media sensor TRAN is replaced with REFL when SENSOR TYPE is set to reflective ribbon motion sensor 24 volt power supply sensor PS HD RANK present sensor head down printhead 255 255 255 ranking resistor RIBBON SENSOR LIMITS Displays ribbon sensor ADC low and high values A Level 2 reset is required to change these values RIBBON ADC LOW HIGH Approximate default values are shown 070 104 here actual values will vary 30 J693 4 2 Understanding the Display Messages The printer generates and displays four different types of information if not in the menu system or Quick Test Mode gt User Prompts and Condition Messages Application Update Messages see Section 5 6 Fault Messages see Section 6 1 Warning Messages see Section 6 1 4 21 The User Prompts and Condition Messages User Prompts indicate a required user operation When outside the menu system Condition Messages indicate a current printer operation or state User Prompts and Condition Messages Displayed Message Condition s The printer is trying Occurs when the FEED to clear a fault key is pressed after the condition co
74. to a backing material direct thermal The printing method that uses a heat sensitive media and only the heat of the thermal printhead to create an image on the label direct thermal media Media coated with special chemicals that react and darken with the application of heat DPI dots per inch A measurement of print resolution rated in the number of thermal elements contained in one inch of the printhead Also referred to as resolution DPL Datamax Programming Language programming commands used specifically for control of and label production in the printer A complete listing of commands can be found in the Programmer s Manual EFIGS English French Italian German Spanish and other multi language support as programmed for the printer s menu system and configuration label fan fold Media that is folded and stacked feed speed The speed at which the media moves under the printhead in non printed areas and between labels Flash memory Non volatile memory does not require printer power to maintain data that can be erased and reprogrammed used to hold the printer s operating program font A set of alphanumeric characters that share a particular typeface gap space between die cut or notched labels used to sense the top of form IPS inches per second Imperial measurement of printer speeds label A paper or synthetic printing material typically with a pressure sensitive adhesive backing J693 7693 lab
75. u have questions or if problems persist contact a qualified service technician or a Technical Support Representative The following are problems that will not necessarily generate a message see Section 6 1 for Fault and Warning Messages If experiencing this problem Try this solution Cannot communicate through Be sure the parallel cable is connected and is the parallel port the correct type for the application Try setting the Parallel Port Direction to Uni Directional some host computers are not bi directional compatible See Section 4 1 5 Display is blank but the The display contrast may set too low Press READY indicator is On and hold the MENU key for 10 seconds or until the display reappears Erratic printing strange The printer may be in hex dump mode characters instead of label see Section 6 2 Enter the Diagnostics formats print menu and disable this mode see Section 4 1 6 Exit the menu save changes and return to the READY mode e If using the serial port for communicating check both the host and printer port configuration the printer may be set for 8 data bits while the host is set for 7 bits or vice versa Continued next page J693 65 If experiencing this problem Try this solution Intellifont will not print Intellifont format is Little Big Endian specific The printer uses Big Endian Refer to your font supplier for information Light print
76. ve It also moves between selections in multiple parameter fields ESC S The ESCAPE key moves to the previous menu level and finally back to the READY mode J693 4 0 3 Quick Test Mode Print Test Labels REV The DOWN ARROW key scrolls to the previous test function READY stop ERROR e Fwo The UP ARROW key scrolls to the next test function ENTS The ENTER key will change the selected test label quantity of 2 100 1000 or 9999 except the Configuration Label this quantity is always one Holding down the key scrolls quantities PAUSE 9 FEED CANCEL e e REV enT au O ESC S O 4 5 amp The ESCAPE key will exit the Quick Test Mode without printing o TEST The TEST key will print the selected test label at the selected quantity During test label printing this key can also perform as a cancel key the printer will prompt for confirmation before cancellation occurs Notes The test functions are disabled while processing data from communications interfaces until the Host Timeout value expires J693 15 4 0 4 Indicator Lights READY On indicates READY Mode Slow Flashing indicates Menu Mode OREADY ERROR Fast Flashing indicates data is being received and processed PAUSE lt 8 FEED CANCEL STOP On indicates a Paused state REV
77. while ribbon is installed To perform a Positioning Calibration With media and ribbon for thermal transfer equipped models loaded press and hold the FEED key for approximately 4 seconds or until 2 3 labels advance Upon completion the Ready message will be displayed Notes If Uncalibrated is displayed first calibrate the Media Sensor see Section 5 2 If a Ribbon Fault is displayed first perform a Level 2 reset before calibrating see Section 4 0 6 Ribbon Calibration must be performed with a ribbon installed and with the printer configured for the thermal transfer printing see Section 4 1 1 5 22 Media Sensor Calibration Media Sensor calibration should be performed during initial printer setup if switching media types or if an Uncalibrated message is displayed To ensure that each label is detected correctly and reliably two different methods are available to calibrate the printer Standard and Advanced Entry 5 2 1 Standard Calibration The first calibration method is appropriate for most media types The printhead is raised for visual access to the media Sensor readings are displayed to provide an indication of the sensor s best position over the media a position that becomes critical when using reflective or notched stock with a small TOF mark Continued next page J693 41 Three Media Sensor readings are required Empty Nothing in the sensor Mark or Gap Only the back
78. y be out of position Readjust its position see Section 5 0 3 The media may not be properly loaded Reload media and ensure that the Media Guide is positioned properly see Section 3 1 4 The label may be longer than the default value for maximum length Check the Media Settings Maximum Label Length see Section 4 1 1 5 The Media Sensor may be obstructed Check and carefully remove any obstruction labels paper dust adhesive etc If media is not moving The printhead may not be latched close and lock the printhead The printer has Try cycling the printer power detected a drop in Off and On If the fault the 24 volt power does not clear call for supply service 72 J693 Warning Messages Displayed Message The printer has Replace the printhead when detected burned print quality becomes out printhead unacceptable or if the elements printed bar codes are non compliant The printer missed Readjust the media sensor detecting a label and recalibrate gap Power has been The printer power switch removed and was turned Off the line shutdown is in fuse has blown or AC line progress voltage has been lost The host has To save changes send a pending host reset command in configuration DPL or to discard changes changes that will perform a front panel reset not take effect until see Section 4 0 6 a host reset command is issued The printer has A possi

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