Pitney Bowes E589 User's Manual
Contents
1. SV60975 Rev A 1 Check that the fluid bottle has sufficient E Z Seal solution Adjust the catcher tray to catch the envelopes as they exit Select the desired postage by pressing the key If the triple bars do not appear on your meter screen you have entered more than 1 00 or another dollar limit set by you or your Customer Service Representative If you do want to print postage above this set limit press the key again For 1 8 and thicker mail tamp contents to place material at lead edge of envelope Shingle a small handful of envelopes as shown in the illustration to the left Be sure that the first envelope is positioned one to two inches in front of the rest of the stack Place the envelopes face up on the feed deck Check Check Mailpiece Meter o O O O Nm M EBE o Clear Tape Print Print Seal Power Only Seal Only To print postage and seal the envelope Check Check Mailpiece Meter o o o o m Mm Hmmm o Clear Tape Prit Print Seal Power Only Seal Only To print postage only Check Check Malipiece Meter O O O O E E mama o Clear Tape Print Print Seal Power Ony Seal Only To seal only 6 Adjust the side guide to fit the envelope width To find the envelope width place the envelope on the deck and against the rear wall Adjust the sideguide so that only 1 16 of space is between the envelope and the sideguide2. ee 1 IPG AUTOS P nn nei re ee lia sele E jni 2 Control PATS E S ei ieee E eaeseane 4 A ajo voz sceisnesivieeet ONE OE A EV O IV IONI 4 2 Before you Run Envelopes or Print Tapes 5 3 To Print and Seal Envelopes 7 4 TO Printa Tape ci pe eile iii savske 9 5 Adjustments and Supplies Locking the Mailing Machine 0 ccceccceeesceesteeeneeceeeeeeeeees 11 Lo kine the MLCT zavrni rain dete cavesteevesetestececeessdorevaivexetedes 11 Removing the Postage Meter 12 Refilling the Tape Dispenser 00 0 0 cc eeceeceeeseeeeeeneeeseeeneeeaeees 13 Filling the Fluid Bottle cc cccceecceceeeeceeeeeeseeeeeneeceneeeeeeees 14 Replacing the Ink Cartridge 0 0 eee ceeceeceeeceneeeneeeseeeneeeeeees 15 Adjusting the Ejector Rollers ecceeeceeseeeeeeeeeeneceneeeeeees 16 AGyustine the Feeder sensurere re eh lO vex lobanje dle 17 Ordering Supplies sis sccsieeessecsenicccessescteves soleus niere 18 iii Contents 6 Troubleshooting Envelope tape does not feed 19 Multiple feeding seriens 19 Envelope does not sealsesse ana 20 Insufficient or partial sealing sanno 20 Envelope does 1ot ejects siiccsstesseciessaschsstavucsta tivedresleasiealicwnesinectecins 20 Envelopes do not stay in catcher tray 0 ee eeeeeeseeceteceeeeeeeeeeeeees 20 Tape does not 166d ca ccs cece viii eve a ie rice kala pb dka 21 Postage imprint too MSN oroen vee keep odeja dina 21 Postage imprint incomplete or
3. Pitney Bowes Mailing Machines E 58 Series Mailing Machine Operating Guide SV60975 Rev A 10 02 FCC Compliance Mailing Machine Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against unwanted interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions manual may cause unwanted interference to radio communications Operation of this equipment in a residential area is likely to cause unwanted interference in which case the user will be required to correct the interference at this own expense Shielded cables must be used with this unit to insure compliance with the Class A limits Canadian DOC Compliance This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n emet pas de bruits radio lectriques depassant les limites applicables aux appareils num riques de la class A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist r des Communications du Canada Due to continued product improvement machine specifications
4. For larger mailers 9 x 12 lay plastic guide flat and raise secondary metal side guide Adjust same way as above 7 Select the mode by pressing one of the keys as indicated in the illustrations to the left Always feed already sealed envelopes in Print Only mode Feeding sealed envelopes in other modes may cause jams The envelope automatically feeds seals and prints If you selected to seal the envelope after the envelope ejects into the catcher tray apply pressure to the envelope to finish sealing After the envelopes have been processed the mailing machine automatically shuts off To feed more envelopes in the same mode press the desired mode If the Check Mailpiece or Check Meter lights are lit correct the problem and press Clear Refeed the mailpiece For details see Troubleshooting section 6 SV60975 Rev A To Print a Tape 4 To Print a Tape Use strip tape on envelopes thicker than 3 8 inch 9 mm and on pack ages If your mailing machine is connected to a scale with an electronic interface you may be able to select the postage and print a tape directly from the scale depending on the model of your scale See the scale operating guide for more details To make tapes 1 Select the desired postage Press the key If the triple bars do not appear on your meter screen you have entered more than 1 00 or another dollar limit set by you or your Customer Service Representative If you do want
5. to print postage above this set limit press the zz key again 2 If no tapes are in the strip tape dispenser insert a tape or tapes up to 50 See page 13 for more specific instructions 3 Select the mode by pressing Tape The printed tape is ejected from the right side of the machine If you want to use both ends of the tape you can run the tape twice First run one end and remove the tape from the backing and apply to an envelope Then reverse the tape and feed the opposite end into the dispenser If you have an ad on your tape you cannot feed the tape in twice since the extra space is already used by the ad If the Check Mailpiece or Check Meter lights are lit correct the problem and press Clear For details see Troubleshooting section 6 SV60975 Rev A Supplies and Adjustments 5 Adjustments and Supplies Locking the Mailing Machine to Prevent Use Locking prevents unauthorized use of the machine When you lock the machine to prevent use the meter cannot be removed and the mailing machine does not operate To lock the mailing machine 1 Turn the key upright to the unlocked posi tion 2 Move the operate remove lever to the center position 3 Turn the key clockwise to the horizontal locked position Remove the key Locking the Meter You can lock the meter so that the mailing machine runs and the meter cannot be removed from the machine 1 Turn the key upright to th
6. This machine cabinet serves to enclose hazardous parts If the machine has been dropped or the cabinet has been damaged in any way notify your Pitney Bowes Cus tomer Service Representative Read all instructions before attempting to operate this equipment Use this equipment only for its intended purpose In addition follow any specific occupational safety and health standards for your workplace or area SV60975 Rev A V Introduction 1 Introduction About Your Mailing Machine Your mailing system consists of two components that work together the Pitney Bowes mailing machine and a Pitney Bowes postage meter The mailing machine has a multi thickness feeder Mailing Machine e Controls the operation of the mailing system e Transports envelopes of various thicknesses e Gives you options for printing postage only printing postage and sealing the envelope sealing only or printing a postage tape Postage Meter e Installed on the mailing machine e Provides the postage value selection and imprinting Every country has its own regulations regarding the use of postage meters To find out about the regulations which apply to your postage meter check with the post office in your country Most countries operate the Credit Locking system whereby postage credit is entered in the postage meter either at the post office or remotely over a telephone line Postage by Phone meter resetting system These Credit Lock
7. may differ from those in this publication Important Safety Information In some countries the mailing machine is supplied with a molded mains lead power cord and plug In other countries or if the supplied lead is not used the following information applies 1 An approved mains lead for the country concerned must be used 2 As the colors of the wires in the mains lead of this appliance may not correspond with the colored markings identifying the terminals in your plug proceed as follows The wire which is colored green and yellow must be cosnected to the terminal in the plug which is marked with the letter E or by the earth symbol or colored green or green and yellow The wire which is colored blue must be connected to the terminal which is marked with the letter N or colored black The wire which is colored brown must be connected to the terminal which is marked with the letter L or colored red 3 The wires in the supplied mains lead are colored in accordance with the following code green and yellow earth blue neutral brown live A WARNING THIS APPLIANCE MUST BE GROUNDED The socket outlets should be near to the equipment and should be readily accessible SV60975 Rev A 10 02 2002 Pitney Bowes All rights reserved Printed in U S A Contents Contents Safety PrecawtiOMs wives cssssiececasesccetoseacsevtes acsvsiescdevvnacetivaessessescssaveoss v 1 Introduction About Your Mailing Machine
8. will remain on SV60975 Rev A Postage Meter Top Tension Fluid Bottle Knob Ink Cartridge under cover Operate Remove Front Tension Knob Sealer Brush Ejector Roller Adjustment Knobs E589_002 Catcher Tray Feature Function Top Tension Knob amp Allow finer adjustments to improve feeding of Front Tension Knob thinner or folded material Sealer Brush Moistens envelope flaps with E Z Seal solu tion Ink Cartridge Dispenses ink Replace when postage becomes faint Fluid Bottle Holds fluid for sealing envelopes Pops up when empty so user can refill bottle Postage Meter Prints and accounts for postage used Operate Remove Used to install remove and lock the postage meter Lever Customer Lock Locks and unlocks the Operate Remove lever Catcher Tray Catches and stacks envelopes ejected from the machine Ejector Roller Adjusts to help eject mail from the machine Adjustment Knobs SV60975 Rev A 3 Introduction Control Panel Your mailing machine has the control panel shown below The Power green light will light up when the machine is on Check Check Green Light Mailpiece Meter CI CO O Clear Tape Print Print Seal Power Only 4 Seal Only Symbols Operate Remove Lever Symbols te The operate remove lever symbols located on Ly Remove the right side of the machine show whether le Lock the lever for the meter is in the remove lock i or operate pos
9. Make sure envelope is against rear wall Feed envelope If the envelope was sealed press Print Only before feeding Press the green button twice until triple Select Postage bars appear Press Clear button on the control panel For more information see your postage meter operating guide Reset meter with postage Move lever to operate position Close meter dater door Press Print Only Refeed envelope SV60975 Rev A Envelope Jams In Machine Indicator Light Cause Check Mailpiece Envelope already sealed when fed through on Seal Only or Print Seal Envelope was thicker than 3 8 6mm or fed improperly None Ejector rollers adjusted too high None Feeder sideguide adjustment off None The plate under the mailing machine shown below may be out of place Troubleshooting Solution Gently pull envelope to the left to remove Be sure to feed sealed envelopes in Print Only mode Press Clear and enve lope will feed through the machine Remove the meter and any jammed or torn pieces Use tape for thick envelopes Adjust ejector rollers down See page 16 Check feeder sideguide adjustment Refeed mail Lift the two halves of the mailing machine onto the pins of the plate as shown in the figure below E589_003 Proper positioning of plate SV60975 Rev A 23 Troubleshooting Top Of Envelope Creased Indicator Light Cause None Side guide not set p
10. ard you to remove Clean by rinsing with warm water Solution Empty catcher tray Adjust ejector rollers For more information see page 16 Solution Adjust catcher tray SV60975 Rev A Tape Does Not Feed Indicator Light None Check mailpiece Power light blinks Cause Out of tape Tape pack not fully inserted More than 50 tapes in slot Tape is jammed Postage Imprint Too Light Indicator Light None Cause Ink cartridge needs replacing Postage Imprint Incomplete Or Broken Indicator Light None SV60975 Rev A Cause Contents of envelope not flush to top and right edge of envelope when postage printed Troubleshooting Solution Add tape For more information see page 13 Push pack in fully to solid stop Remove some tapes Remove meter to clear jammed tape See page 12 Press Clear to reset Solution Install new ink cartridge Do not reuse ink cartridge or add ink See page 15 Solution Tamp contents to top and right edge of envelope before feeding 21 Troubleshooting No Postage Imprint On Envelope Indicator Light Cause Check mailpiece Envelope was not placed against rear wall when fed Check meter Postage exceeds the meter high value lock level Not enough postage credit left in meter Operate Remove Lever not in Operate position Meter dater door is open Seal Only ae ee button selected 22 Solution Press Clear
11. b in down position push knob down a little more than halfway and rotate counterclockwise until the knob locks in place For mail 1 8 to 3 8 thick knob must be in up position To put knob in up position push knob down and rotate clockwise until the knob pops up Front tension knob For thin materials 1 Adjust the front tension knob to the two o clock position 2 As the mail feeds turn towards the plus sign in small increments until mailpieces feed properly When returning to regular mail thickness reset knobs to previous setting Top Tension Knob 2N Front Tension Z Knob Feeder Adjustments SV60975 Rev A 17 Supplies and Adjustments Ordering Supplies To order supplies in the United States call the Supply Line at 1 800 243 7824 Please specify order numbers when calling Supply Order Number Ink Cartridge 625 2 Strip Tape 625 0 E Z Seal Solution 601 0 1 2 gallon In other countries contact your local Pitney Bowes office or dealer SV60975 Rev A 18 6 Troubleshooting Envelope Tape Does Not Feed Indicator Light Cause Power light off No power to machine Power cord not connected Power light flashing A fault has with Check meter or occurred Check Mailpiece light on Power light flashing with no other indicator light on Multiple Or Double Feeding Tension not properly set SV60975 Rev A Troubleshooting Solution Check that power cord is plugged i
12. broken een 21 No postage imprint on envelope 0 0 0 cece eeseeeeeeeeeceeeceeeeaeenseeees 22 Envelope jams in machine 23 TOp Ob envelope CEASE x eerie ica kepo panda ke sede a 24 7 Specifications santa ne ena eni ena ee 25 iv SV60975 Rev A Safety Precautions Safety Precautions When using this machine follow the normal safety precautions for all office equipment Keep loose clothing jewelry and long hair away from all moving parts Avoid touching moving parts or materials while the machine is in use When clearing a jam be sure machine mechanisms come to a stop before you open the front cover Be certain that the area in front of the wall outlet that this machine is plugged into is free from obstruction To reduce the risk of fire and or electrical shock do not attempt to disassemble this machine If service is required contact your Pitney Bowes Customer Service Representative The power cord wall plug is the primary means of disconnecting the machine from the AC power The wall outlet should be near the machine and easily accessible To protect against shock the power cord should only be plugged into a grounded wall outlet The ground pin on the plug should never be removed To prevent overheating do not cover vent openings All areas of the machine requiring disassembly or removal of covers should be accessed only by your Pitney Bowes Customer Service Representative Do not remove covers
13. e unlocked position SV60975 Rev A 11 Supplies and Adjustments RE 2 Move the operate remove lever to the rear q Me position 3 Turn the key clockwise to the horizontal locked position Remove the key Removing the Postage Meter To remove the meter 1 Turn the key upright to the unlocked position 2 Move the operate remove lever to the front position r 3 Remove the meter SV60975 Rev A Supplies and Adjustments Refilling the Tape Dispenser To refill the tape dispenser 1 Insert tapes into the slot paper side up Do not insert more than 50 tapes at one time 2 Push the tapes until they cannot move farther into the slot Store extra tapes in the tape holder at the rear of the machine See page 2 for the location of the strip tape holder SV60975 Rev A 13 Supplies and Adjustments Filling the Fluid Bottle When the fluid bottle is empty it will pop up from the well displaying a red stripe You must refill the fluid bottle or envelopes will not seal To refill the fluid bottle 1 Lift the fluid bottle up from the well 2 Unscrew the cap 3 Refill the fluid bottle with E Z Seal solution E Z Seal solution is recommended to minimize growth of algae and scale build up de 4 Screw the cap back on 5 Return the fluid bottle to the well SV60975 Rev A Supplie
14. ing meters cease to operate when the value in the postage unused descending register falls below a preset value depending on the meter being used Although this guide primarily covers the use of the mailing machine it also refers to the postage meter Since several different Pitney Bowes postage meters work with the mailing machine the postage meter you have may be different from the one pictured in this guide However the general purpose and functionality of postage meters are similar For specific information on your postage meter see the operating guide provided with the meter or call your local Pitney Bowes office or dealer SV60975 Rev A Introduction Features Strip Tape Dispenser Feature Feeder Side Guide Rear Wall Strip Tape Dispenser Strip Tape Holder Instruction Cards Control Panel Instruction Strip Tape Holder Cards Function For feeding envelopes Adjusts for envelope width to guide envelope along feed deck Lays flat for large envelopes or flats Pushes in for narrow envelopes Guides envelopes through the unit Envelopes must be kept flush against the wall when feed ing Automatically feeds strip tapes Stores additional strip tapes Pull up for quick reference Controls operation of the mailing machine and autofeeder Press key for desired mode of operation to begin processing mail Note Machine remains in a sleep mode until you press a key The green power light
15. ition Lr Operate Ink Cartridge Symbols The ink cartridge lock and unlock symbols a Lock located on top of the machine by the ink Unlock cartridge guide you in removing and replacing the cartridge SV60975 Rev A Before You Run Envelopes or Print Tapes 2 Before You Run Envelopes or Print Tapes 1 SV60975 Rev A a Connect the spider power cord as shown below b Read the safety information on page v before connecting the mailing machine Make sure the wall outlet is near the machine and is easily accessible Connect the single power cord from wall outlet to left rear of machine The green Power light will come on Female Plug Meter Power In Mail Plug Power Out Female Plug Mail Female Plug Machine Power In Power In Viewed From Rear Of Mailing Machine 2 Install and set the date on the meter e Turn the key upright to the unlocked position e Move the operate remove lever forward to the remove position Before You Run Envelopes or Print Tapes e Holding the meter by the carrying handle lower into place on the locating pins e Move the operate remove lever back to the operate position y e Set the date on the meter See pages 11 12 for information on locking and removing the meter For information on using the meter see the operating guide provided with your meter SV60975 Rev A To Print and Seal Envelopes 3 To Print and Seal Envelopes tl RK L
16. nto both the machine and the outlet Ensure that the power cords are plugged in properly See the figure on page 5 Press the Clear button and retry If fault recurs follow troubleshooting for Check Meter and Check Mailpiece Disconnect power to the mail machine and reconnect it to the power If the problem persists call Customer Service at 1 800 522 0020 Set the top tension knob to its lower position If still not feeding properly set the front tension knob between the sign and the two o clock position as explained on page 17 When returning to regular mail thickness reset knobs to previous setting 19 Troubleshooting Envelope Does Not Seal Indicator Light Cause Print Seal or Ned bottle is out of Only E Z Seal solution Indicator Light Cause Print Only User did not press Seal Only or Print Seal before feeding envelope Machine reset to Print Only after not being used for more than 30 seconds Insufficient Or Partial Sealing Indicator Light Cause None Sealer brush dirty Envelope Does Not Eject Indicator Light Cause None Catcher tray is full Ejector rollers not set properly Envelopes Do Not Stay In Catcher Tray Indicator Light Cause None Catcher tray not positioned properly 20 Solution Add E Z Seal solution For more information see page 14 Solution Press Seal Only and refeed Solution Lift tab and slide sealer brush tow
17. roperly 24 Solution See step 4 5 amp 6 page 7 SV60975 Rev A Specifications 7 Specifications Dimensions excluding meter Length Depth Height Weight Electrical 120V 60Hz 34 5 inches 851 mm without catcher tray 45 5 inches 1156 mm with catcher tray 15 inches 381 mm includes 4 inches for rear cable space 7 inches 178 mm 38 1 pounds 17 3 kg Power Consumption Normal Speed Machine speed Normal Daily Usage Envelopes Size Thickness Flap depth 300 watts Standby 60 watts 2 5 amps max processing mail no mail 5 amps 110 cycles per minute for 10 envelopes 125 mailpieces per day Minimum 3 5 inches x 5 inches 89 mm x 127 mm Maximum 10 x 13 254 mm x 330 mm Minimum 0 007 inches 0 2 mm Maximum 375 inches 9 5 mm Minimum 1 inch 25 mm Maximum 3 inches 76 mm When the machine is in the seal only mode the minimum length must be 8 inches SV60975 Rev A 25 Specifications Environmental Operator Idle 58 dB A Metering 78 dB A Seal only 76 dB A Compliance UL 1950 FCC Part 15 subpart B Class A CSA 950 26 SV60975 Rev A
18. s and Adjustments Replacing the Ink Cartridge When the print becomes light replace the ink cartridge as follows 1 Remove the postage meter See instructions on page 12 2 Remove the old ink cartridge Push to the left until the cartridge pops up Use the finger grips on the sides of the cartridge to pull the cartridge up and out 3 Remove the protective cap from the new ink cartridge Hold the new cartridge by the finger grips and lower it into the pocket Apply pressure downwards on the arrow until the cartridge snaps into place SV60975 RevA 15 Supplies and Adjustments Adjusting the Ejector Rollers If envelopes are not being ejected properly into the catcher tray adjust the ejector rollers 1 Loosen the knobs on the right side of the postage meter 2 Adjust the knobs down until the steel rollers under the postage meter just touch the rubber rollers 3 Tighten the knobs SV60975 Rev A 16 Supplies and Adjustments Adjusting the Feeder For best feeding results with most media including tri fold material raise the top tension knob and turn the front tension knob to the plus sign For postcards position the front adjustment knob to minus and the top tension knob down If envelopes are not being fed properly you may have to adjust the tension knobs as instructed below Top tension knob To correct double feeding place the knob in down position To put kno
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