1. Pioneer PRODUCTINFO RMATON BULLETIN Document 222905 DVD 114 Microsoft Encarta 2000 Conflict Overview There is a conflict between the Pioneer DVD 114 drive firmware versions prior to 1 24 and the Encarta 2000 DVD disc from Microsoft When installing Encarta Reference Suite 2000 from the disc the following error message appears Invalid page fault in module Setup exe When launching Encarta World Atlas 2000 from the disc the following error message appears World Atlas has encountered an unknown error Details To correct the situation download the current firmware version for the DVD114 DVD ROM drive posted on the Pioneer New Media website http www pioneerusa com tec html An additional cause for these error messages is the installation of EZ CD Creator software from Adaptec or having a CD ROM installed in your computer Refer to the Microsoft or Adaptec websites for assistance For additional information refer to the following Microsoft webpage http support microsoft com support kb articles Q257 3 59 ASP LN EN US amp SD gn amp FR 0 Page 1 of 1 Pioneer New Media Technologies Inc Engineering Support 310 952 2111