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PictureTel 4500 User's Manual

1. a 2 2 f m a 9 Ed a F AS E A e Ps a gt wz lt 3 gt VIEW FAR END NEAREND SNAPSHOT PIP SEND 1 MAIN DOC VCR SNAPSHOT 0o00 PRESETS SHOW ROOM SET VOLUME J 17 18 Making a Call The Basics With your Concordes4500 you can make a video call in either of two ways a You can manually dial just like you do with an ordinary telephone a You can directory dial which is like picking a name from a phone book and having the system automatically dial the number for you Your system offers other calling features as well such as redialing a call dialing into a multipoint call and dialing into a dataconference The buttons shown in white below are the buttons you use when making a call with either the wireless keypad or the QuickPad cALLADD DIECIE HANG UP 19 Manual Dialing You manually dial a call by pressing the number buttons on the keypad the same way you dial a telephone call You usually manually dial numbers that aren t in your Dialing Directory With video calls you often have to enter two numbers instead of one This is because ISDN BRI network connections often consist of two lines within one ISDN cable Typically these numbers are very similar or exactly the same If you know the site you re calling has a Local Ar
2. a Making a call a Adjusting cameras a Setting and using presets Oo Sending video or a snapshot a Adjusting volume muting microphones and other meeting basics Please feel free to make copies of the Concordee4500 Quick Reference for yourself or for anyone else who uses the Concordee4500 You can keep your copy in your calendar or meeting notebook so it s available anytime you need it Videoconferencing Tips Once you start videoconferencing you ll see that a videoconference meeting is a lot like a regular meeting You can just talk with the other people in the meeting without spending much time dealing with the equipment If however you want to take a few minutes to learn some tips about videoconferencing read this section It provides ideas on how to make your videoconferencing even better than it already is Tips for Great Video Your Concordee4500 videoconferencing system provides you with great video To get the best video quality possible follow these tips a If possible equip the room with indirect fluorescent lighting Indirect lighting minimizes shadows and fluorescent lighting provides the truest skin tones on the screen a If there are windows in the conference room add curtains drapes or blinds and close them Daylight is a variable light source and can conflict with your interior room lighting a Use natural gestures when you speak but try to avoid too much movement such as swiveling in y
3. Vancouver Rio de Janeiro Paris Cape Town Jerusalem Melbourne OoROM Chair Control Menu Grant Next Floor Request Clear All Floor Requests Select Default Broadcaster Broadcaster Menu Browse Menu Drop Node Menu Drop Conference Release Chair Control Browse Broadcaster Drop Node 1 2 A 5 6 Previous Menu Vancouver Rio de Janeiro 3 Paris Cape Town Jerusalem Melbourne Previous Menu Vancouv Rio de Janeiro Paris Cape Town Jerusalem Melbourne OuRWM Previous Menu Vancouver Rio de Janeiro Paris Cape Town Jerusalem Melbourne Ouhwps Key indicates your site indicates sites with pending floor requests 93 Director Mode Menus Here s the menu structure for director mode Enter Conference Password Browse Browse Disabled Exit Conference Request Directorship or Display Director s Name Select Default Broadcaster Exit Conference Request Directorship or Display Director s Name 1 Boston 1 Boston 2 Sao Paulo 2 Sao Paulo 3 Berlin 3 Berlin 4 Cairo 4 Cairo V5 Tokyo v5 Tokyo 6 Sydney 6 Sydney Director Menu Transfer Directorship Browse Select Broadcaster Enable Browsing OFF or Disable Browsing ON Select Broadcaster View en ee a Key indicates your site V or B indicates the site you are view
4. Browsing must be enabled for you to use it Also Select Default Broadcaster won t appear on your menu Here s what else you can do Choose this to leave the videoconference Choose this to become director or find out who the current director is Choose this to stop browsing and return to viewing the broadcaster Choose a site to view pe If your Browse menu looks like this you can also use director Browse Exit Conference Request Directorship or Display Directors Name Select Default Broadcaster Boston Sao Paulo Berlin Cairo Tokyo Sydney OakWONM Q Viewing Berlin mode See page 64 to find out how to use it 61 Using Chair Control Mode Chair control mode allows you to control the flow of a videoconference Chair control is especially useful for very large videoconferences or for those that have to be tightly scripted You can use chair control mode only if you have the wireless keypad Using the Chair Control menu you can a Enable or disable browsing a Select the broadcaster the site viewed by all the other sites a Select the site that the broadcaster views a Return to voice activated mode a Drop a site from the conference or end the conference pe Remember to use chair control mode your Browse menu must look like the one on page 58 62 To request chair control 1 Press BROWSE on the wireless keypad The Browse menu appears 2 Use lt 7 to select Req
5. the far end site instead 47 Adjusting Cameras During a videoconference you may need to adjust your cameras or the cameras at the far end site to show a different speaker or to zoom in or out on the people in the meeting Remember that if you have LimeLight you don t need to manually adjust your cameras LimeLight will automatically do it for you To adjust your cameras with the wireless keypad Press POINT in the NEAR END section of the keypad to pan or tilt the camera or press ZOOM in the NEAR END section of the keypad to zoom in or out To adjust cameras at the far end site press POINT and ZOOM in the FAR END section of the keypad You can only adjust cameras for a far end site if the site is configured to allow it Keep doing this until the image appears exactly the way you want it pe Don t use the POINT and ZOOM buttons at the same time To adjust your cameras with the QuickPad 1 Press NEAR END in the VIEW section of the QuickPad The image you are sending appears in the main window of the monitor To adjust cameras at the far end site press FAR END in the ADJUST section of the QuickPad You can only adjust cameras for a far end site if the site is configured to allow it 2 Press POINT to pan or tilt the camera or press ZOOM to zoom in or out Keep doing this until the image appears exactly the way you want it 3 Press FAR END in the VIEW section of the QuickPad to return to normal viewing To adjus
6. 2 Use X to select the site you want to call and press ENTER You ll see messages indicating the system is making the call You then see the people at the far end site on your screen and you can begin your meeting If you want to speed dial a site in the Dialing Directory simply type an asterisk plus the one or two digit speed dial number for example and press ENTER 24 Dialing into a Multipoint Call A multipoint call is just like a regular video call except that there are more than two sites in the same way that a conference call is a telephone call with more than two parties Multipoint videoconferences are controlled by a device called a multipoint bridge The bridge which could be located at your site or far away enables people at many sites to join together in a videoconference To dial into a multipoint call 1 Dial the number for the bridge You can get the number for the bridge from the person who set up the multipoint videoconference or from your system administrator 2 If you see a message requesting a password type the password and press ENTER If you don t know the password contact the person who set up the multipoint videoconference or your system administrator 3 If you see the Welcome message you can begin talking to the other sites in the videoconference If you see the Waiting message wait for the other sites to join the conference For more information about using multipoint refer
7. 93 Change Rate for This Call See call rate character grid 70 choosing an entry s call rate 71 Configuration menu tree 91 Create a New Entry screen 69 creating a Dialing Directory entry 68 D dataconference description of 26 joining 26 decryption key for automatic encryption 38 for manual encryption 39 diagnostic procedures 81 Diagnostics menu tree 92 dialing a LAN extension 22 a voice only call 32 directory dialing 24 into a dataconference 26 into a multipoint call 25 manual dialing 20 redialing a call 27 speed dialing 24 Dialing Directory adding a LAN extension 74 choosing an entry s call rate 71 creating anentry 68 description of 67 making a call from 24 modifying anentry 73 naming anew site 70 removing anentry 75 manual 39 of dialed calls 37 using 37 encryption key See decryption key ending video call 42 voice only call 35 ENTER button on QuickPad 15 on wireless keypad 12 using speed dial numbers 24 error message data rate too high 82 data rate too low 82 loss of far end video 82 network not ready 82 no channel connection 82 no video input 82 noting for service provider 81 Dialing Directory screen 24 director mode description of 64 disabling browsing 65 displaying the Browse menu 65 enabling browsing 65 requesting directorship 65 selecting a broadcaster 65 selecting broadcaster view 65 F using 64 failure message during power on tests 84 director mode
8. Aa ante 90 Config ration Menus isese irn ee aes siy csnkseviacsidsaslaveehactes ces esses bendiebavatsecieeRd 91 DO SHC Men Ssruinnsnnree Mais ena apes EEE EEE ee emesis 92 Chair Control Mode MenuS ssseerrseseeessrereesssecssssseissseeessneerersrrresneresssncessssscessseeesss 93 Director Mode Menus er dario e e ea iea 94 Worksheets isi dte a dain Milan A E 95 DLN ier aa fata cane ow EE as E E AA A ES 101 vi Welcome Welcome to videoconferencing with the PictureTel Concordee4500 The Concordee4500 can help you hold meetings more productively and efficiently with colleagues anywhere in the world But before you start videoconferencing you may want to leaf through this notebook it includes a lot of information to help you get the most out of your videoconferencing system PictureTel designed this notebook for use in the same room as your videoconferencing system Please leave it in the room so it s available to anyone who uses the Concordee4500 Is This Notebook for You Regardless of your level of videoconferencing experience you ll find something in this notebook for you a For the novice Even if you re new to videoconferencing you don t have to read through this entire notebook to have a successful videoconference If you don t know how to dial for example you can simply read the information under the Making a Call The Basics tab Then you can spend the rest of the videoconference just talking back an
9. do not use the volume buttons on your monitor to adjust the sound because this may interfere with your ability to adjust the volume with the keypad Leave the monitor s volume level set to the middle position The VOLUME button doesn t control the volume for your system s sound effects such as the ring dial tone and error beep 44 Adjusting the Picture You can use your keypad to adjust what you see on the screen of your Concorde 4500 For example you can display or remove the picture in picture PIP window and you can set camera presets You can also use your keypad to adjust your cameras and the cameras at the far end site If your system has LimeLight an automatic camera pointing device you can let your system automatically adjust your cameras The buttons shown in white below are the buttons you use when adjusting the picture with either the wireless keypad or the QuickPad VIEW REND END PHOT FAF si 5 45 Using Automatic Camera Pointing Your Concorde 4500 may have LimeLight a device that senses voices in a room and automatically points the camera at the speaker You have LimeLight if your camera has the automatic camera pointing device attached to it like this You can use your wireless keypad to turn automatic camera pointing on or off at any time To do so Press AUTOMATIC in the NEAR END section of the wireless keypad If automatic camera pointing i
10. everyone can hear them You can make or answer a voice only call before during or after a videoconference How you make or answer a voice only call depends on the way the telephone system works in your country To use the voice only option see either Using the 32 Voice Only Option in the U S on this page or Using the Voice Only Option Outside the U S on page 35 gt The voice only option is available only in the United States the United Kingdom Hong Kong New Zealand and Australia Using the Voice Only Option in the U S You dial and answer a voice only call in the United States using your keypad Dialing a Voice Only Call To dial a voice only call in the United States 1 Press CALL ADD The Dialing Directory appears a Dialing Directory N No Location Lines ist Number Manual Dial Redial Last Video Number Dial Voice Call cal BOSTON 1 7005631563 2 MJONES 1 7008651000 3 ITALY 1 7009991200 d 2 Use S7 to select Dial Voice Call and press ENTER You ll hear a dial tone and Voice Call in Progress appears on your screen 33 3 Dial the telephone number and press ENTER You ll hear a ringing sound Wait for the person to answer the call 4 Talk to the voice only participant using the closest microphone If a videoconference is in progress the voice only participant can converse with all the sites in the videoconference If the voice only particip
11. field opens Press gt to open the LAN extension field Type the extension and press ENTER The system accepts the changes Use 7 to select Done Yes and press ENTER The system returns you to the original Modify an Entry screen Press CANCEL to exit Removing a Dialing Directory Entry If you find you no longer need a Dialing Directory entry you can remove it To remove a Dialing Directory entry 1 2 Press SETUP Press ENTER to choose Modify Dialing Directory Use 7 to select Remove an Entry and press ENTER Use 7 to select the entry you want to remove and press ENTER The entry appears in the Remove an Entry screen and the following message appears at the bottom of the screen Remove this entry Yes No Press ENTER to remove the entry from the Dialing Directory The system deletes the entry and returns you to the original Remove an Entry screen Press CANCEL to exit 75 76 Understanding System Information The Concordee4500 displays two types of messages a Status messages Tell you the state of your system a Call progress messages Tell you the progress or failure of your call Status Messages Status messages appear in your status bar which displays general information about your system including whether you re participating in a call the type of call you re in the camera you re sending video from how many lines you re using and whet
12. muted The people at the far end site can still hear audio from the VCR Using Multipoint In a point to point videoconference there s only one way to participate you see the other site and the other site sees you In a multipoint videoconference there are at least three sites and there can be many more than that There s a lot more to think about in a multipoint call which site does the speaker view which site do all the other sites view who controls the conference and so on The various multipoint modes voice activated browse chair control and director address these issues You won t be able to use every multipoint mode The type of keypad you have and the bridge you connect to determine which modes you can use If you re using the QuickPad you can only use voice activated mode If you re using the wireless keypad you can use browse mode and either chair control or director mode whichever is listed on your Browse menu Using Voice Activated Mode Voice activated mode is the simplest way to take part in a multipoint videoconference It s also the only multipoint mode available to everyone In voice activated mode everyone sees the person who s currently speaking The current speaker sees the person who spoke last In this mode you don t need to press any buttons your Concordee4500 automatically switches to the appropriate site and displays the person who s currently speaking If you
13. sas bnseinsiats sed hataceuawabiusassutvann se 32 Enciyp ng aA alee cali Viva cela peace rade iceman n A Tesla a 37 Answering Bid Hanging Ups sic ticair esas eeiweinsiraiusdivnieiat ia aeei Wesley eiis 41 Answermg a Calloissneiir iena a a a 42 Hanging Upis eisereen E EE E tr eer ene tree E 42 Adjusting the Sound ag Sh tcstasts escent baad vce pe Ahgeieslae tears iaie iieii 43 Muting Your Mictophones isscuiantiankamnaran cai tind ane a namenete 44 Adjusting the Volume Acucsaceaaadarna chicas halatonianaiianminatn Gas 44 Ped guns tia the Picture ise i ii N E ede vaca chnd a lag tans casts teen dean idles e 45 Using Automatic Camera Pome wvccascisssocetsncendevsqeedeenenestenedectntedesbennstenarenteneaens 46 Displaying and Removing the PIP vcicsssen dein ustacntingienianierueiwenaanaan 47 Adjusting Cameras x ses i eaa eeo ee oee SE EREE AEE ASEE E SEENE ES EE 48 Setting Camera Presets me iseeetie ieri naniii eg rare Eea EEEE ETE son atid tapes 49 Using Camera LresetSr n meaa cena R R A a ter A e RETER 50 Doing More While Meeting ssesessrerersscesrsrscessresesssresesssessssesrssssersrerivestrerecsrenrisisreesssseesssss 51 Sending and Redisplaying a Snaps Obit ivustnntinvneamtienpiecapiananinadvaceant 51 Using a VCR with Your System sssssssssssssssssssssstisssstisesstiressniresssnesssrneessrnresntrtts 53 Using Mul pointesssa n a fe PrP 55 Using Voice Activated Modenasse ernis iriure si kusena r eini aS rE n ai 55 WSIS Browse Mod n estas de
14. set to ON Make sure all cable connections to the electronics module and the monitor are correct and secure Make sure the volume on the monitor is on and set to about the middle level Hang up and call another site to see if the people at that site can hear you No System Menus These are the steps to take if the system menus do not appear on your screen If you have this symptom The PictureTel logo appears on your monitor but the system menus do not appear when you press SETUP Do this Make sure all cable connections to the electronics module and the camera are correct and secure If the LOW BATTERY indicator on the wireless keypad is flashing change the batteries See the Installing the Wireless Keypad document for instructions If you think the batteries in the QuickPad may be low change them Make sure the batteries in the wireless keypad or QuickPad are installed properly If you are using the wireless keypad make sure the system is set up to respond to all keypads or you have set the correct channel on the keypad See the Concordee4500 Administrator s Guide for more information pe The wireless keypad may not function properly with low energy fluorescent lights If you are experiencing problems with your keypad call your PictureTel service provider 87 Penpheral Failure These are the steps to take if you have problems with your peripheral equip
15. to the Using Multipoint tab in this notebook 25 J oining a Dataconference Call You can use your Concorde 4500 to participate in a dataconference call Often referred to as a T 120 conference from the industry standard dataconferencing lets you share information from an electronic whiteboard an overhead projector or an online file If you have a T 120 peripheral connected to your system you can dataconference with other videoconferencing systems that have T 120 peripherals The easiest way to join to be called by someone in the dataconference Simply answer the call and you re in To answer a dataconference call Press CALL ADD to answer the call The system answers the call and you join the dataconference You can now share data with the other dataconference participants For more information on dataconferencing see the documentation that came with your dataconferencing peripheral Making a Nondialed Call A nondialed network connection is like a hotline the connection from your system to another system is always present Some Concorde 4500 systems only have a nondialed connection available With other systems you can choose between a dialed and a nondialed connection To make a nondialed call 1 Press CALL ADD If you only have a nondialed connection available pressing the CALL ADD button will automatically activate the call and you can begin your meeting If you have both dialed and nondialed connecti
16. 1 Press BROWSE on the wireless keypad The Browse menu appears 2 Use lt 7 to select Request Directorship pe If you see Display Director s Name in place of Request Directorship on the Browse menu someone is already director The current director must release control before you can request it If there is no director the Director menu appears Director Menu gt Transfer Directorship Browse Ch this to display th Select Broadcaster oose tis to display the Enable Browsing OFF or Disable Browsing ON Browse menu Select Broadcaster View Choose this to release director control Choose this to select a broadcaster Choose this to enable or Choose this to set whether the disable browsing for all the broadcaster views the previous sites in the videoconference broadcaster or the director 65 66 Updating the Dialing Directory The Dialing Directory is like a phonebook only one where you can record the names and numbers of the sites you call To update the Dialing Directory you can u Create an entry a Modify an entry a Remove an entry Once you add a site to the Dialing Directory you can call it by directory dialing or speed dialing To call a site using either of these methods see the Making a Call The Basics tab pe You can store 65 entries in the Dialing Directory 67 Creating a Dialing Directory Entry When you create a Dialing Directory entry you record the site s video
17. 1 Boston 2 Sao Paulo 3 Berlin 4 Cairo 5 Tokyo 6 Sydney Q Viewing Berlin equest Directorship or Display Director s Name gt 57 Using Browse Mode Here s what the screen show Indicates that this is Lists the sites in the videoconference for Chair Control Systems S nn Browse Request the Floor Select Default Broadcaster equest Chair Control Menu Vancouver Rio de Janeiro Paris Cape Town Jerusalem Melbourne OuahW Y Tells you which site you re viewing To select the site you want to Viewing 3 Paris browse 1 From the Browse menu use lt 7 or type the number to the left of the site name to select the site you want to view If the site you want isn t on the screen go to the end of the site list on the first screen and press 7 again you ll automatically see the next screen When you reach the end of the last screen the first screen appears again 2 Press ENTER You see the site you selec ted pe If you hear a buzzer when you try to select a site you want view the person who has control of the conference has disabled browsing Browsing must be enabled for you to use it 58 Here s what else you can do Choose this to tell the person who is controlling the videoconference that you would like to become the broadcaster Choose this to stop browsing and return to viewing the broadcaster Choose the site you want to v
18. 31234 Line 2 7005631235 Enter site name ABCDEFGHIJKLMNOPQRSTUVWXYZAAGEINOU abcdef ghijklmnopgqrstuvwx yz amp 7 _ wd Aa CeEBII1110600000UB 0123456789 Rate None d Naming the Site Now you must name the site Choose the characters you want to appear in the site name from the character grid A site name can contain up to eight characters To name the site 1 Use the arrow keys to highlight the first character in the name 2 Press ENTER to choose the character 3 If you want to add a space to the name move the blinking cursor to the blank space immediately above the 4 icon and press ENTER 4 Repeat steps 1 and 2 for each additional character in the name If you make a mistake highlight 4 and press ENTER to remove a character from the site name 70 5 When you are finished naming the site select fi and press ENTER The system stores the site name in the Dialing Directory Choosing a Call Rate for the Site If your system administrator has configured your system to use Auto IMUX Dialing the Set Call Rate screen appears From this screen you can choose a call rate for the site a Set Call Rate gt View Previous Menu Premium Standard Specific Rate Default X d If you want to leave the transmission rate set at the default system setting made by your system administrator simply press ENTER to choose Default
19. Configuration View Call Log Modify Dialing Directory View Previous Menu Create a New Entry Modify an Entry Remove an Entry Configuration Menu View Previous Menu Set General Configuration Set Video Configuration Set Audio Configuration Set Data Port Configuration Set Network Configuration Clear Call Log Restore Default Configuration Diagnostics Menu View Previous Menu View Near End Status View Near End Tests View Far End Tests Enter Remote Diagnostic Mode Configuration Menus Here s the menu structure for the Configuration menus Configuration Menu View Previous Menu Set General Configuration Set Video Configuration Set Audio Configuration Set Data Port Configuration Set Network Configuration Clear Call Log Restore Default Configuration Set General Configuration Set Video Configuration View Previous Menu Set Display of Far End Site Name Set Screen Message Display Set Language Set Encryption Mode Set Password for Menus Set Near End Site Name Set Standby Timer Set Wireless Keypad Channel Select AC Power Frequency View Previous Menu Set Video Send Format Automatic Set Camera Operation Set VCR Operation Select Number of Monitors Set Audio Configuration View Previous Menu Set Microphones Set Audio Send Format Automatic Set Audio Signal Processing Sele
20. Entry screen a gt Modify an Entry Speed dial number 4 Line 1 7005631563 Line 2 7005631563 Name BOSTON Rate Premium Done Yes___ _ lll 5 Use or X to select the field you want to change and press ENTER pe You can t change a Dialing Directory entry s speed dial number 73 If you are changing the video numbers extension or name a Use l to delete the old information b Enter the new information c Press ENTER The system accepts the changes If you are changing the rate a Select the new rate b Press ENTER c Press ENTER again to choose View Previous Menu and exit the Set Call Rate screen The system accepts the changes When you are done making changes use 7 to select Done Yes and press ENTER The system returns you to the original Modify an Entry screen Press CANCEL to exit Adding a LAN Extension to a Dialing Directory Entry If a site stored in your Dialing Directory starts using a LAN extension you can add the extension to the site s Dialing Directory entry To add an extension to a Dialing Directory entry 1 2 74 Press SETUP Press ENTER to choose Modify Dialing Directory Use 7 to select Modify an Entry and press ENTER Use 7 to select the entry you want to modify and press ENTER The entry appears in the Modify an Entry screen Use 7 to select the first number field and press ENTER The first number
21. If you choose anything other than Default you override this system setting To choose the call rate for the site 1 Use 7 to select Premium Standard Specific Rate or Default and press ENTER If you chose Premium Standard or Default the system marks your choice with an X go to step 4 If you chose Specific Rate the Set Specific Rate screen appears Set Specific Rate gt View Previous Menu 2x 56 2 x 64 224k 4 x 56 256k 4 x 64 336k le x aa 384k 6 x 64 384k 1 x HO More rates d 2 Use 7 to select a rate from the list and press ENTER The system marks your choice with an X 3 Press ENTER to choose View Previous Menu and return to the Set Call Rate screen The call rate you chose appears in brackets next to Specific Rate 4 Press ENTER to choose View Previous Menu and return to the Modify Dialing Directory screen 5 Press CANCEL to exit the menu 72 Modifying a Dialing Directory Entry If the information in a Dialing Directory entry becomes out of date for example if a site changes its video numbers you don t have to create a new entry You can simply modify the existing entry To modify a Dialing Directory entry 1 Press SETUP 2 Press ENTER to choose Modify Dialing Directory 3 Use SX to select Modify an Entry and press ENTER 4 Use S to select the entry you wish to modify and press ENTER The entry appears in the Modify an
22. Pictur lel Concorde 4500 Copyright 1998 PictureTel Corporation Printed in U S A PictureTel Corporation 100 Minuteman Road Andover MA 01810 www picturetel com PictureTel is a registered trademark of PictureTel Corporation The PictureTel logo Concorde LimeLight LAMB Look At Me Button PowerCam PowerMic QuickPad and WorldCart are trademarks of PictureTel Corporation The information contained in this document is subject to change without notice PictureTel assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material Nor does PictureTel make any commitment to update the information contained in this document This document contains proprietary information which is protected by copyright All rights reserved No part of this document may be photocopied or reproduced in any form without the prior written consent of PictureTel Corporation Edition 800 0930 01 A Customer order number DOC CONC NTBK Do you have any suggestions or comments on the documentation you received with Concorde 4500 If so please send them by e mail to iDesign pictel com Contents Welcoriel yiia rom eare e A SEa A strane SNE ENESA EEE E SEEE 1 Is This Notebook fOr YoU cirese anna A E R 1 Where Can You Get Help iesenii iein 2 Concorde 4500 Quick Reference cccecesscssssessesssesssesseceesseeseseecseecsaecseseseseeseseessaessaesaeees 3 Videoconf r ncing Tip
23. VIEW section of the QuickPad to return to normal viewing The snapshot appears on both your screen and the far end screen and whatever you were viewing at the far end site appears in your PIP if the PIP is on If you have a graphics monitor the snapshot may appear on the graphics monitor with the view of the far end site remaining on your main screen When you re finished viewing the snapshot press VIEW FAR END to return to viewing the far end site 52 Redisplaying a Snapshot If you want to take another look at a snapshot that you sent or received you can redisplay it To redisplay a snapshot with the wireless keypad Press RECALL SNAPSHOT The snapshot appears on your screen The people at the far end site won t see it unless you press SEND SNAPSHOT again To redisplay a snapshot with the QuickPad Press SNAPSHOT in the VIEW section of your keypad The snapshot appears on your screen The people at the far end site won t see it unless you press SNAPSHOT in the SEND section of your keypad again When you are finished viewing the snapshot press the VIEW FAR END button to return to viewing the far end Using a VCR with Your System If you have a VCR connected to your Concordee4500 you can use it to record a videoconference or to play a videotape during a videoconference Before you follow the steps in this section a Check that the VCR is properly connected to your Concordee4500 and that the Concordes4500 is conf
24. all won t appear on your Dialing Directory screen 37 There are two ways to encrypt calls a Automatic encryption The system generates the key a Manual encryption You choose the key Using Automatic Encryption When you use automatic encryption your system generates a decryption key at the beginning of the call The far end system automatically receives the key and decodes the call To use automatic encryption 1 Press CALL ADD The Dialing Directory screen appears Dialing Directory gt No Location Lines ist Number Manual Dial Redial Last Video Number Encrypt This Call Off BOSTON 1 7005631563 12 MJONES 1 7008651000 3 ITALY 1 7009991 200 d 2 Use S to select Encrypt This Call and press ENTER The Set Encryption Mode screen appears 3 Use S to select Enable Auto Key and press ENTER The system returns you to the Dialing Directory screen and On appears next to Encrypt This Call 38 4 Make your call You can use the manual dial speed dial or directory dial method For more information see the Making a Call The Basics tab You ll see messages indicating the system is making the call When the people at the far end site answer your call Encryption in Use appears briefly on your screen Using Manual Encryption When you use manual encryption you choose a number to serve as the decryption key The people at the far end s
25. ant can t hear you your system may be muted If it is Mute Near End appears on your screen Press MUTE to turn mute off Answering a Voice Only Call When you receive a voice only call your Concordee4500 rings and you see messages on your screen letting you know that you have an incoming voice only call To answer a voice only call 1 Press CALL ADD You ll see messages indicating that the system is answering the call 2 Talk to the voice only participant using the closest microphone If a videoconference is in progress the voice only participant can converse with all the sites in the videoconference If your system administrator has set up your system to answer voice only calls automatically you don t have to do anything to answer a call When a call comes in your system answers it and you can hear the other person If your system administrator has set up your system to answer calls automatically with mute turned on Mute Near End appears on your screen Press MUTE to turn mute off 34 Hanging Up a Voice Only Call When you re ready to end your voice only call you can hang up easily To end a voice only call 1 Press HANG UP If you just have a voice only call active the call hangs up If you have both a voice only call and a video call active the Hang Up menu appears 2 If you see the Hang Up menu use 7 to select Hang Up Voice Call and press ENTER The call hangs up If the voice only partici
26. appears 1 Make sure that all cables are securely during the power on process connected to the electronics module 2 Press any key to continue 3 Refer to the lists under this tab to try to figure out the problem 84 Blank Screen These are the steps to take if the screen is blank If you have this Do this symptom The screen is blank 1 Check to see if your system is in Standby mode by pressing VIEW FAR END on the keypad If your system is in Standby mode pressing this button makes the video image reappear 2 Make sure the power switches on the electronics module the WorldCart and the monitor are set to 1 on 3 Make sure all cable connections to your system and the monitor are correct and secure 4 Make sure you have selected a valid source for video display 5 Make sure ON STANDBY on the monitor is pressed in 6 Make sure the monitor is set to Video 1 or Ext 1 video mode 7 Isolate the problem to the cameras by having someone call you and report if your video source is being sent 85 No Sound These are the steps to take if you can t hear any sound during a call If you have this symptom No system sound 86 Do this Press VOLUME on the keypad to increase the volume Ask the people at the far end site to make sure they haven t muted the call If the far end has a wired keypad make sure that the INT MIC switch on the back of the keypad is
27. are sending to the other site s HANG UP CANCEL FAR END SEND Qe SETUP PRINT E 6 CS Go ENTER NEAREND SNAPSHOT Enter your video conference numbers Confirm your selection Adjust the camera also move through onscreen menus Toggle between near end your site and far end their site Increase or decrease the volume you hear 15 Here are some of the buttons that you will probably use less frequently These are located in the VIEW and SEND sections of the QuickPad Display your site on the monitor Display the far end site on the monitor Select which camera sends video to the other site s Move the camera to a stored position 16 O oO m a ol v 2 z 5 gt 5 f m a 9 Z Z P z Z fo RES HEE FAR END F w NEAR END MUTE VOLUME Display the last sent or received snapshot Display the picture in picture PIP window Take a snapshot of the image on your screen and send it to the other site s N Store camera positions Move the camera to the general room view Here are the other buttons on your QuickPad that you will probably use less frequently Display the status bar which tells Display the Setup you the state of menu where you your system configure your system Print function Display the py not available online help
28. ars restei e a aa eae eeii aR 56 Using Chair Control Mode sssssssssseresessresssssessesseesssersessersererrrsreresssnterssaressesseesssersse 62 Using Director M d es shie aari i e ue eap E e A e EEE 64 Updating the Dialing Directory ess sseessisesssissssssisssrtsessstisssstiseesnrieesnrresnsniessrrersseerssts 67 Creating a Dialing Directory Entry ss ssesssssessssressessssstestoseestesesreestesesseestesseseeses 68 Modifying a Dialing Directory Entry ss ss sssssessserssstssesstestesseseestesseseesesseeseeseesens 73 Removing a Dialing Directory Entry s ssesssssessessssstssesstestesseseestessestesesneesteseeens 75 Understanding System Information sins nsicwtennmdaumeas cndstia imac Sule 77 tatus MEsSagES seine ys ieira an a EOE E EEE AE e EE EEE REEE 77 Call PROP ress Messages isis csi lisdeces tei edicisses ioe hrar tet A N ain 78 Solving ProplemiS orti a a ecko is etd E ERE EA R E datas as E bea eas 81 System Warning Messages enoeet ietin ikiss erene er ienee eiie En 82 ING System PO Wie steen n a a Gales veer auc a a 83 Systemi Pails Power On Tests ccs stestsssstivz csr saneses niade iie aa eiia S i 84 Bla k Screenin E en a a A E eal 85 No GOUT soe n E Gaal vet ee wpe ences 86 No System M NUS isir sieners arrer irea ire tain iei eE 87 Peripheral Failtitesncciamcadunainna on R E A R O O A 88 System Menu TEES peiie eenei reie Era te erar EEEE EE EEEE NRE te SEKA AERE AARSE RERE inde 89 Setup MENUS i A a a sits oae a
29. ble with videoconferencing you might want to try doing more while you re meeting For instance you can send snapshots or use a VCR with your system The buttons shown in white below are the buttons you use when using a VCR with your system or when sending snapshots with either the wireless keypad or the QuickPad BaeER Sending and Redisplaying a Snapshot During a meeting you may want to distribute copies of a diagram or pass around an illustration so that everyone can take a close look at what you re discussing You can do the same in a videoconference by sending a snapshot A snapshot is a high resolution still image similar to an electronic photograph You and the people at the far end site can view a snapshot simultaneously 51 Sending a Snapshot To send a snapshot with the wireless keypad 1 Select the camera that you want to take the snapshot with by pressing the PREVIEW button for that camera 2 Adjust the selected camera by pressing POINT and ZOOM in the NEAR END section of the keypad or by using the manual controls on the camera if it has them 3 Press SEND SNAPSHOT To send a snapshot with the QuickPad 1 Press NEAR END in the VIEW section of the QuickPad 2 Adjust the selected camera using POINT and ZOOM or the manual controls on the camera if it has them 3 Press SNAPSHOT in the SEND section of your QuickPad 4 Press FAR END in the
30. ct Initial G 711 Format u law Set Data Port Configuration Set Network Configuration View Previous Menu Set Control Port A Control Protocol Set Control Port B Disabled Set Data Port A Disabled Set Data Port B Disabled Set Data Port C Disabled Set Data Port D Disabled View Previous Menu Set Network Interface Select Answer Mode Select Two Line Dialing Delayed Configure H 331 Broadcast Disabled 91 Diagnostics Menus Here s the menu structure for the Diagnostics menus 92 Diagnostics Menu View Previous Menu View Near End Status View Near End Tests View Far End Tests Enter Remote Diagnostic Mode Near End Status Near End Tests View Previous Menu View Network Statistics View Call Parameters View Last Ten Fault Codes View Software Version Clear Network Statistics Clear Fault Codes View Previous Menu Select System Self Test Select System Self Test with Loopback Run Video Audio Test Pattern Run Video Audio Loopback Run Local Channel Loopback Set Test Configuration Stop Test Far End Tests View Previous Menu Stop Test Run Remote Video Audio Loopback Chair Control Mode Menus Here s the menu structure for chair control mode Enter Conference Password Browse Request the Floor Select Default Broadcaster Request Chair Control Menu
31. ctions are correct and secure No video input 82 Video input is not being received from the far end site Change the video source Make sure all cable connections are correct and secure No System Power These are the steps to take if your system doesn t seem to have power If you have these Do this symptoms The green LED on the 1 Make sure that the power switch at the back of power supply is not lit your system is set to 1 on The fans are not rotating If you have a WorldCart make sure that the No board LEDs are lit power switches for both the Concorde 4500 and the WorldCart are set to 1 on 2 Run your hand in front of the monitor If there is static the monitor is receiving power 3 Make sure that the system power cord is plugged securely into both the electronics module and the wall outlet 4 Make sure that the line conditioner or noise suppressor outlet is turned on if your system plugs into one instead of a wall outlet 5 Make sure that power is available at the wall outlet 83 System Fails Power On Tests Your system performs several tests when you power it on These tests check the hardware components and system software If these tests are successful PictureTel Ready appears in the upper left corner of your monitor These are the steps to take if your system fails the power on tests If you have this symptom Do this A failure message
32. d Appendix D X 21 Call Progress Messages 78 Extended Messages If your system administrator has chosen to display the extended messages the system displays a more technical description of the call s progress or failure along with a numeric code For a more detailed explanation of the extended call progress messages see the Concorde4500 Administrator s Guide The administrator s guide contains detailed explanations of the extended call progress messages in two sections Appendix C System Messages and Appendix D X 21 Call Progress Messages 79 80 Solving Problems If you run into a problem with your videoconferencing system follow these suggestions a If the problem is described in this section follow the steps listed to see if you can fix it a If you can t find a solution here call your system administrator The administrator s phone number should be listed under the Worksheets tab a If you still can t resolve the problem gather the following information and then call your PictureTel service provider or PictureTel Technical Support e The serial number of your system e Any error codes or error messages that appeared on your screen e Symptoms of the problem you are experiencing You can find phone numbers for PictureTel Technical Support in your area at the PictureTel web site www picturetel com Your service provider may also ask you for information about your system and netw
33. d forth with the other participants you may not even need to press another button except for HANG UP of course if you don t want to When you get more confident about videoconferencing you might want to read more of this notebook to learn about the other features of the system For example you ll probably want to learn how to move the cameras and mute the microphones If so you can read the information under the Adjusting the Picture and Adjusting the Sound tabs a For the experienced user If you re already an experienced videoconferencing system user you may not need to read any of this notebook before using your system If however you run into a problem or you decide to try something new you can probably find the information you re looking for here a For the system administrator If you re the system administrator you ll have your own copy of the Concordee4500 Administrator s Guide which provides you with the in depth information you need to set up and use the system You may find this notebook useful however because it contains some problem solving information under the Solving Problems tab as well as the system menu trees under the System Menu Trees tab a For everyone Whether you ve never seen a videoconferencing system before or you consider yourself an old hand you ll find the information under the Worksheets tab helpful The worksheets list information your company decides is important for you to kn
34. ea Network LAN extension skip this section and go to Dialing with a LAN Extension on page 22 To manually dial a call 1 Press CALL ADD The Dialing Directory screen appears a Dialing Directory gt No Location Lines ist Number Manual Dial Redial Last Video Number 4 BOSTON 1 7005631563 2 MJONES 1 7008651000 3 ITALY 1 7009991200 20 2 Press ENTER to choose Manual Dial The Manual Dial screen appears a Manual Dial gt Enter first number d 3 Type the first number and press ENTER The second number field opens 4 If your call needs two numbers type the second number If your call needs only one number skip this step Instead of typing the second number you can press 7 to copy the first number to the second line Then use to backspace and change some of the digits 5 Press ENTER whether or not you typed a second number You ll see messages indicating the system is making the call You then see the people at the far end site on your screen and you can begin your meeting 21 Dialing with a LAN Extension If the site you re calling is one of several videoconferencing systems in an organization it may have a LAN extension A LAN extension works just like a telephone extension To call a site that has a LAN extension 1 Press CALL ADD The Dialing Directory screen appears 2 Press ENTER to choose Ma
35. ecord a videoconference 53 using with your system 53 VCR button on QuickPad 16 on wireless keypad 13 VCR failure corrective actions 88 video tips for 7 videoconferencing service provider calling 81 videotape playing 54 voice only call answering in the U S 34 answering outside the U S 36 description of 32 ending 35 making in the U S 33 making outside the U S 35 voice only option availability 33 VOLUME button on Quickpad 15 on wireless keypad 12 using to adjust sound 44 volume adjusting 44 Ww warning messages 82 window displaying and removing the PIP 47 wireless keypad buttons used less frequently 13 14 commonly used buttons 12 overview 12 worksheets 95 Z ZOOM button on QuickPad 15 on wireless keypad 12 using to adjust cameras 48 107 108
36. ed to For example you can use a VCR with your system if you need to show a videotape or you can add a document camera if you need to show documents 10 Using the Keypads You control your videoconference by pressing buttons on your keypad You will use either the wireless keypad or the QuickPad a smaller hand held remote Both of these keypads work by sending infrared signals to the infrared receiver on your PowerCam 100 camera By pressing buttons on the keypad you can send video images from your cameras adjust the sound you hear or mute your microphones The next pages show you both of the keypads and describe what each button can do 11 Wireless Keypad Overview Here are the most commonly used buttons on the wireless keypad Enter your videoconference numbers Move through onscreen menus Initiate a videoconference or answer an incoming call Hang up your video o St conference x E ee Loa AUTOMATIC RECEIVE VIEW 2000C O O O OO r gt nuTowanic g 2 R o z 5B Se 2 38 i a ae 8 g 8 5 Increase or decrease Q OO the volume Cra iy A aes tf LT Mute the sound Cancel Adjust the Zoom the you are sending your camera camera image to the other site s selection in or out Confirm Turn automatic your camera pointing selection on or off 12 Here are some of the buttons that you will probably use less frequently These are
37. eep doing this until the image appears exactly the way you want it 3 Press SET in the NEAR END or FAR END section of the keypad 4 Press a preset number button or SHOW ROOM to store that camera position You can also press the blue button or SHOW ROOM on the LAMB to store a preset position for that button 49 To set a camera preset with the QuickPad 1 Press NEAR END in the VIEW section of the QuickPad The image you are sending appears in the main window of the monitor With the QuickPad you can set presets for your site only Adjust the camera by pressing POINT and ZOOM or by using the camera s manual controls if it has them Keep doing this until the image appears exactly the way you want it Press SET Press a preset number button or SHOW ROOM to store that camera position You can also press the blue button or SHOW ROOM on the LAMB to store a preset position for that button Press FAR END in the VIEW section of the QuickPad to return to normal viewing Using Camera Presets Once you ve set your camera presets you can simply press the appropriate button and the camera moves to the preset position If you have a LAMB you can move the camera to a preset position by pressing the blue button or SHOW ROOM on the LAMB To move a camera to a preset position 50 Press a preset number button or SHOW ROOM The camera moves to the preset view Doing More While Meeting Once you feel comforta
38. end site answer your call Encryption in Use appears briefly on your screen Answering and Hanging Up Answering and hanging up a video call are just about as simple as answering and hanging up a telephone call All you have to do is press one button to answer your call and another to hang up The buttons shown in white below are the buttons you use when answering or hanging up a call with either the wireless keypad or the QuickPad VIEW PP SEND a VER SNAPSHOT PRESETS SHOWROOM SET PONT vave 41 Answering a Call When you receive a call your Concordee4500 rings like a telephone and you see messages on your screen letting you know you have an incoming video call To answer a call Press CALL ADD You ll see messages indicating the system is answering the call You then see the people at the far end site on your screen and you can begin your meeting If your system administrator has set up your system to answer video calls automatically you don t have to do anything to answer a call When a call comes in your system answers it and displays the people at the far end site Remember that if your system is set up to automatically answer calls anyone can call your site at any time If you re not there or your monitor is turned off when another site calls you won t know that someone has called you yet they ll see and hear everything going
39. ess browse mode 56 browsing description of browse mode 56 selecting a site to browse 58 60 buttons commonly used on QuickPad 15 commonly used on wireless keypad 12 less frequently used on QuickPad 16 17 less frequently used on wireless keypad 13 14 call answering 42 dialing a LAN extension 22 dialing into multipoint 25 directory dialing 24 hanging up 42 joining a dataconference 26 making 19 manual dialing 20 nondialed 26 redialing 27 101 speed dialing 24 video 19 voice only 32 call failure messages See call progress messages call progress messages description of 78 extended 79 normal 78 call rate changing for current call 29 choosing for new Dialing Directory entry 71 Default 29 description of 29 Premium 29 Specific Rate 29 Standard 29 CALL ADD button 34 on QuickPad 15 on wireless keypad 12 using to answer a call 42 using to join a dataconference 26 using to make a call 20 using to redial a call 27 camera adjusting 48 setting presets 49 tips for using 10 using LimeLight 46 using presets 50 camera failure corrective actions 88 camera presets setting 49 using 50 CANCEL button on QuickPad 15 on wireless keypad 12 102 chair control menu 63 chair control mode description of 62 displaying the Browse menu 63 dropping sites 63 ending a videoconference 63 releasing chair control 63 selecting a broadcaster 63 selecting default broadcaster 63 using 62 chair control mode menu tree
40. her automatic camera pointing is on or off Since the status bar overlays the top of your screen it won t obstruct what you re viewing You can display it at any time To display the status bar Press STATUS The status bar appears along the top of the screen To remove the status bar Press STATUS again 77 Call Progress Messages Call progress messages tell you the advancing stages of your call as it connects or if there s a problem why the call won t go through Your system administrator decides whether your system displays any call progress messages and if any are displayed which type should be displayed a Normal messages Tell you basic information a Extended messages Provide more technical details Normal Messages If your system administrator has chosen to display the normal messages these are the call progress messages you ll see when the system successfully completes a call Dialing Waiting for answer Connecting 2 Negotiating Call in progress If your system can t complete a call the progress bar disappears and you ll see a line or two of text explaining the reason for the failure If the failure message s meaning isn t obvious see your system administrator or the Concorde 4500 Administrator s Guide The administrator s guide contains detailed explanations of the normal call progress messages in two sections Appendix C System Messages an
41. ice only participant using the closest microphone If a videoconference is in progress the voice only participant can converse with all the sites in the videoconference 36 Hanging Up a Voice Only Call When you re ready to end your voice only call you can hang up easily To hang up a voice only call 1 Press HANG UP If you just have a voice only call active the call hangs up If you have both a voice only call and a video call active the Hang Up menu appears 2 If you see the Hang Up menu use 7 to select Hang Up Voice Call and press ENTER The call hangs up If the voice only participant ends the call but the call does not disconnect from your system press HANG UP Encrypting a Call When your videoconference requires a high level of security you can encrypt your calls Encryption scrambles a call s video and audio signals so they are unintelligible without the key to decryption When you encrypt a call all of the information you send to the people at the far end site is encrypted For example if you send a still snapshot of an image the snapshot is encrypted This section describes how to encrypt individual dialed calls If you want to encrypt all of your dialed calls or if you want to encrypt nondialed calls see your system administrator or the Concordee4500 Administrator s Guide pe Depending on your system configuration encryption may not be available to you If you can t use it Encrypt This C
42. iew Browse Request the Floor Select Default Broadcaster Request Chair Control Menu Vancouver Rio de Janeiro Paris Cape Town Jerusalem Melbourne OuahWDhY lt Viewing 3 Paris A Choose this to ask to control the videoconference gt If your Browse menu looks like this you can also use chair control mode See page 62 to find out how to use it 59 Using Browse Mode for Director Systems Here s what the screen shows Indicates that this d is your site Browse Exit Conference quest Directorship or Display Director s Name Lists the sites in the Hae aon er Oadeastel oston videoconference 2 Se Ruo V 3 Berlin 4 Cairo 5 Tokyo 6 Sydney Indicates the site chosen by voice activated switching V or by the Viewing Berlin director as broadcaster B Tells you which site you re viewing To select the site you want to browse 1 From the Browse menu use lt 7 or type the number to the left of the site name to select the site you want to view If the site you want isn t on the screen go to the end of the site list on the first screen and press 7 again you ll automatically see the next screen When you reach the end of the last screen the first screen appears again 2 Press ENTER You see the site you selected p gt 60 If Disabled appears in the title of your Browse menu the person who has control of the conference has disabled browsing
43. igured for VCR operation Check with your system administrator if you re not sure a Familiarize yourself with how your VCR operates Recording a Videoconference To record a videoconference 1 Power on the VCR 53 2 3 Insert a blank videotape into the VCR You can now begin the videoconference Press RECORD on the VCR or on the VCR s remote control when you want to start recording the videoconference Playing a Videotape To play a videotape during a videoconference 1 2 Power on the VCR Insert the videotape into the VCR When you are ready to play the tape press PLAY on the VCR or on the VCR s remote control You should start the tape before you send video from the VCR to the far end If you are using the wireless keypad you can preview the video you are sending from your VCR by pressing PREVIEW VCR When you do this video from your VCR appears on your main monitor You see and hear the videotape but the people at the far end site do not Press SEND VCR on the wireless keypad or QuickPad to send video from your VCR to the far end You and the people at the far end site can now see and hear the videotape as well as converse over it You can use the buttons on the VCR or the VCR s remote control to fast forward rewind or stop the videotape at any time pe If you press MUTE while you are sending video and audio from a 54 VCR only the audio from your microphone is
44. ing browse mode 56 using chair control mode 62 using director mode 64 using voice activated mode 55 multipoint bridge 25 MUTE button on QuickPad 15 on wireless keypad 12 using to mute microphones 44 muting microphones 44 tips for 9 when using VCR 54 N naming a new Dialing Directory entry 70 NEAR END button on QuickPad 16 network provider name and number 98 no audio corrective actions 86 nondialed call making 26 number buttons on QuickPad 15 on wireless keypad 12 numbers for frequently called systems 96 for getting help 98 for your system 97 P picture adjusting 45 picture in picture PIP window 47 PIP button on QuickPad 16 on wireless keypad 14 using to display and remove PIP 47 PIP displaying and removing 47 playing a videotape 54 POINT button on QuickPad 15 on wireless keypad 12 using to adjust cameras 48 power on tests failing 84 preset number buttons on QuickPad 16 on wireless keypad 13 setting 49 using 50 PREVIEW VCR button 54 previewing buttons used for 13 PRINT button on QuickPad 17 problem solving blank screen 85 camera failure 88 nosound 86 no system menus 87 no system power 83 system fails power on tests 84 VCR failure 88 progress messages See call progress messages Q quick reference 3 QuickPad buttons used less frequently 16 17 commonly used buttons 15 overview 15 R Rapid Power On Tests RPOT system failing 84 RECALL SNAPSHOT button
45. ing or browsing 94 Browse Exit Conference Select Director s Menu Select Default Broadcaster Select Broadcaster Previous Menu Voice Activated Enabled Select Broadcaster View Previous Menu Prior Broadcaster X 1 Boston Conference Director 1 Boston 2 Sao Paulo 2 Sao Paulo 3 Berlin 3 Berlin 4 Cairo 4 Cairo V5 Tokyo v5 Tokyo 6 Sydney 6 Sydney Worksheets On the next few pages you ll find worksheets that list helpful information you can use when videoconferencing One worksheet lists information about the sites you frequently call Another worksheet lists information about your own system that you may need to know especially if you run into a problem The last worksheet lists the names and phone numbers of people you ll want to talk to if you need help such as your system administrator your PictureTel service provider and your network provider You can fill in the worksheets yourself or your system administrator may fill them in for you If you create additional worksheets with information particular to your location add those worksheets to this section That way you can keep your important videoconferencing information together in one convenient place If you prefer to bring your own copies of the worksheets with you to the conference room or if you d like to distribute copies to others feel free to photocopy the worksheets 95 Frequently Called Numbers Here s some i
46. ite must use this number to decode the call For example if you choose 7344590 they must also use 7344590 The people at the far end site must enter the decryption key before they answer your call If they don t the call won t connect successfully Once they enter the key the far end system will decode the call The decryption key can contain up to 14 numbers pe If you and the people at the far end site use different numbers for the decryption key the call won t connect successfully Hang up the call and try again with both sites using the same number for the key To use manual encryption 1 Press CALL ADD The Dialing Directory screen appears 2 Use X7 to select Encrypt This Call and press ENTER The Set Encryption Mode screen appears 39 40 Use 7 to select Enable Manual Key and press ENTER The following message appears Manual Key Enter master key press ENTER for no change Type the decryption key number and press ENTER You ll see a message asking you to reenter the key Retype the decryption key number and press ENTER again The system returns you to the Dialing Directory screen and On appears next to Encrypt This Call Make your call You can use the manual dial speed dial or directory dial method For more information see the Making a Call The Basics tab You ll see messages indicating that the system is making the call When the people at the far
47. l s rate by choosing Change Rate for This Call from the Dialing Directory screen This choice affects only the next call you make After the call the rate returns to the setting made by your system administrator You have four choices a Premium a Standard a Specific Rate a Default Your system administrator sets the Premium Standard and Default settings If you choose Specific Rate you can choose the exact rate you want from a long list of rates 29 Before you choose a specific rate check with your system administrator Your administrator may have a policy about which rates you can use gt Depending on your system configuration the call rate option may not be available to you If you can t use it Change Rate for This Call won t appear on your Dialing Directory screen To choose the rate of your call 1 Press CALL ADD The Dialing Directory appears a Dialing Directory N No Location Lines ist Number Manual Dial Redial Last Video Number Change Rate for This Call 4 BOSTON 1 5631563 2 MJONES 1 8651000 3 ITALY 1 9991200 30 2 Use lt gt to select Change Rate for This Call and press ENTER The Set Call Rate screen appears a Set Call Rate N View Previous Menu Premium Standard Specific Rate Default X d 3 Use lt gt to select Premium Standard Specific Rate or Default and press ENTER If you chose Premiu
48. located in the NEAR END and FAR END sections of the wireless keypad Display the Take a snapshot of the far end site image on the screen and on the monitor send it to the other site s Control the cameras at View other the other site s multipoint sites LOW BATTERY SETUP SET POINT Z00M L 4 AUTOMATIC peeve AUK Vor SEKD O O SNAPSHOT nm 7 05 L Store camera Ci Move the camera positions to the general room view Print function Display the not available last sent or received snapshot Move a camera to Select which camera sends a stored position video to the other site s preview image bottom row or send image top row 13 Here are the other buttons on the wireless keypad that you will probably use less frequently Low battery indicator Display the Display the Setup menu online help where you configure your system BROWSE VIEW FAR END 2 S gE 25 3 S QOTO ae Q 0008 Q 3p 2 Sa z SF Display the Display the picture status bar in picture PIP window which tells you the state of your system 14 QuickPad Overview Here are the most commonly used buttons on the QuickPad Initiate a video conference or answer an incoming call __ Hang up your videoconference Cancel your selection Zoom the camera image in or out Mute the sound you
49. m Standard or Default the system marks your choice with an X Go to step 6 If you chose Specific Rate the Set Specific Rate screen appears a Set Specific Rate gt View Previous Menu 56k 64k 224k 256k o 4 x 56 4 x 64 Le 384k 6 x 64 384k 1 x HO More rates 31 4 Use 7 to select a rate from the list and press ENTER The system marks your choice with an X 5 Press ENTER to choose View Previous Menu and return to the Set Call Rate screen The call rate you chose appears in brackets next to Specific Rate 6 Press ENTER to choose View Previous Menu and return to the Dialing Directory The call rate you chose appears in brackets next to Change Rate for This Call 7 Make your call You can use the manual dial speed dial or directory dial method For more information see the Making a Call The Basics tab You ll see messages indicating the system is making the call You then see the people at the far end site on your screen and you can begin your meeting Using the Voice Only Option At times someone who doesn t have a videoconferencing system may want to join your conference If the voice only option is installed on your Concordee4500 you can add this person to your videoconference by making or answering a voice only call To voice only participants the videoconference sounds like a telephone conference call They can hear everyone in the videoconference and
50. ment If you have these symptoms No video and or no Do this Press PREVIEW for the AUX A or B video source camera motion from your auxiliary camera Make sure that the cable connections at the back of the camera are correct and secure Make sure that the cable connections from the camera to the back of the video board are correct and secure If there is a POWER LED on the back of the camera make sure it is lit No video from the document camera or from the slide film to video camera Make sure that the cable connections at the back of the camera are correct and secure Make sure that the cable connections from the camera to the back of the video board are correct and secure No audio or video from the VCR 88 Make sure that the VCR tape has both audio and video on it Disconnect the VCR cables from the electronics module and plug them directly into the monitor System Menu Trees This section contains the following Concorde 4500 menu trees m m m m m Setup menus Configuration menus Diagnostics menus Chair control mode menus Director mode menus To choose an option from a menu Use lt gt to select the option you want and then press ENTER 89 Setup Menus Here s the menu structure for the Setup menus 90 Setup Menu Modify Dialing Directory View Configuration Menu View Diagnostics Menu View System
51. menu tree 94 FAR END button on QuickPad 16 directory dialing 24 eo frequently called numbers worksheet listing displaying status messages 77 96 DOC button on QuickPad 16 H on wireless keypad 13 HANG UP button 42 on QuickPad 15 on wireless keypad 12 documents tips for using 10 E hanging up video call 42 voice only call 35 help getting 2 worksheet listing numbers to call 98 Encrypt Next Call See encryption encryption automatic 38 decryption key 38 39 description of 37 103 HELP button on QuickPad 17 on wireless keypad 14 K keypads QuickPad illustration 15 using 11 wireless keypad illustration 12 L LAMB 9 49 50 LAN extension dialing 22 lighting in videoconference room 7 LimeLight tips for 8 using 46 Look At Me Button See LAMB LOW BATTERY indicator 14 M MAIN button on QuickPad 16 on wireless keypad 13 making a call See call Manual Dial screen with LAN extension 22 without LAN extension 21 manual dialing 20 manual encryption 39 master key See decryption key meeting tips for 10 104 menu trees 89 menus not appearing corrective actions 87 microphone muting 44 tips for using 9 modes browse mode 56 chair control mode 62 director mode 64 voice activated mode 55 Modify Dialing Directory screen 68 modifying a Dialing Directory entry 73 multipoint description of 55 dialing into a multipoint call 25 hanging up during videoconference 42 using 55 us
52. nformation about the videoconferencing systems that you may need to call frequently System Location System Type Room Phone Number Video Call Number s 96 System Information Here s some information you might need to know about the Concordee4500 you re using Room Location Room Phone Number Video Call Number s Network Type System Serial Number Note You can find the system serial number on the back of the WorldCart cabinet door Configuration Information 97 Help Numbers Here are numbers you can use if you need help with your videoconferencing system System Administrator s Name Phone Number PictureTel Service Provider s Name Phone Number Network Provider s Name Phone Number 98 Notes 100 A adjusting picture 45 sound 43 volume 44 answering dataconference call 26 video call 42 voice only callin the U S 34 voice only call outside the U S 36 audio not hearing any 86 tips for 9 Auto IMUX Dialing 69 automatic answer mode 42 AUTOMATIC button 12 automatic camera pointing tips for 8 using 46 automatic encryption 38 AUX buttons 13 B background noise in a videoconference 8 Index blank screen corrective actions 85 bridge 25 BROWSE button using to acc
53. nual Dial The Manual Dial screen appears 3 Type the first number 4 Press gt to open the extension field The LAN extension field opens a Manual Dial gt Enter first number Enter LAN gateway extension d 5 Type the extension and press ENTER The extension field closes and the second number field opens 22 6 If your call needs two numbers type the second number If your call needs only one number skip this step the first number to the second line Then use lt to backspace and change some of the digits Instead of typing the second number you can Le lt to copy 7 Press ENTER whether or not you typed a second number You ll see messages indicating the system is making the call You then see the people at the far end site on your screen and you can begin your meeting 23 Directory Dialing The Dialing Directory is like a phone book that lists the names and numbers of the sites you call Because video numbers are usually long and difficult to remember the Dialing Directory makes it easier for you to call a site To make a call from the Dialing Directory 1 Press CALL ADD The Dialing Directory screen appears a Dialing Directory gt No Location Lines ist Number Manual Dial Redial Last Video Number Site name Speed dial number gt pal BOSTON 1 7005631563 2 MJONES 1 7008651000 3 ITALY 1 7009991200 d
54. numbers name and if necessary the transmission rate at which you want to call the site The system automatically assigns a speed dial number to the site To create a new Dialing Directory entry 1 Press SETUP The Setup menu appears 2 Press ENTER to choose Modify Dialing Directory The Modify Dialing Directory menu appears a Modify Dialing Directory gt View Previous Menu Create a New Entry Modify an Entry Remove an Entry 68 3 Use 7 to select Create a New Entry and press ENTER The Create a New Entry screen appears a Create a New Entry gt Speed dial number 5 Line 1 Line 2 None Name None Rate None d p gt The Rate item appears only if your system administrator has configured your system to use Auto IMUX Dialing Auto IMUX Dialing allows you to make calls without entering the extra digits required to configure an inverse multiplexer IMUX When you create an entry the Rate option allows you to choose the transmission rate at which you want to call the site 4 Type the first number 5 If the site has a LAN extension press gt to open the LAN extension field and type the extension in the field 6 Press ENTER 7 If the site has two numbers type the second number 8 Press ENTER 69 The system assigns a speed dial number to the site The site name character grid appears 4 Create a New Entry Speed dial number 5 Line 1 70056
55. on in your room Hanging Up When you re ready to end your video call you can hang up at the touch of a button To hang up a call Press HANG UP pe If you press HANG UP when you re in a multipoint video call your site is disconnected from the call but the rest of the multipoint videoconference continues 42 Adjusting the Sound During your videoconference you can adjust what you hear from the far end site The buttons shown in white below are the buttons you use when adjusting the sound with either the wireless keypad or the QuickPad OO ia 00O amp A gq 4 WE E 43 Muting Your Microphones If you want to speak privately to someone at your site during your video conference you can mute your microphones so the people at the other site can t hear you To mute your microphones Press MUTE on the keypad or the LAMB Mute Near End appears on your screen When you finish your private conversation press MUTE again to return to sending sound to the far end site For ideas on how to use muting more effectively see Tips for Muting on page 9 Adjusting the Volume If the sound you hear from the far end site is either too faint or too loud you can adjust it by using the VOLUME button on the keypad To increase or decrease the volume Press VOLUME on your keypad until the sound you hear is acceptable In general
56. on wireless keypad 13 53 recording a videoconference 53 redialing a call 27 removing a Dialing Directory entry 75 removing status messages 77 S SEND SNAPSHOT button on wireless keypad 13 52 SEND VCR button 54 serial number worksheet listing 97 service provider name and number 98 service calling 81 105 SET button on QuickPad 16 on wireless keypad 13 using to set a camera preset 49 Set Call Rate screen 31 Set Specific Rate screen 31 72 SETUP button on QuickPad 17 on wireless keypad 14 Setup menu tree 90 SHOW ROOM button on QuickPad 16 on wireless keypad 13 setting a preset for 49 using as a camera preset 50 site selecting from Browse menu 59 61 selecting from Dialing Directory 24 snapshot description of 51 redisplaying 53 sending 52 SNAPSHOT button on QuickPad 16 using to redisplay a snapshot 53 using to send a snapshot 52 sound effects 44 sound adjusting 43 speed dial directory See Dialing Directory speed dialing 24 status bar 77 STATUS button on QuickPad 17 on wireless keypad 14 106 status messages 77 support calling 81 system administrator name and number 98 system information worksheet listing 97 system warning messages 82 T T 120 26 tests Rapid Power On Tests RPOT 84 tips for audio 9 for automatic camera pointing 8 for meeting 10 for muting 9 for using documents 10 for video 7 V VCR playing a videotape 54 previewing video from 54 using to r
57. ons available the Dialing Directory screen appears with the Connect Nondialed Line choice highlighted 2 Press ENTER to select Connect Nondialed Line The system activates the call and you can begin your meeting 26 Redialing a Call Just as with the redial feature on a telephone the redial feature on your Concordee4500 lets you automatically call the last number you dialed This is especially useful when the system you re calling is busy or if you get disconnected during a call To redial the last number you called 1 Press CALL ADD The Dialing Directory screen appears 2 Use lt gt to select Redial Last Video Number and press ENTER The system redials your last call 27 28 Making a Call Other Options For most users in typical videoconferencing situations all the information needed to make a call is covered under the Making a Call The Basics tab However in a few specific situations you may need additional information to help you place your call This section describes a Choosing the transmission rate of your call a Making a voice only call a Encrypting your call Depending on your system configuration some or all of these options may not be available to you To be sure check with your system administrator Choosing the Call Rate Your Concorde 4500 allows you to choose the transmission rate of your calls The rate determines the quality and cost of the call You set a cal
58. ork configuration You can find this information through the system menus that you access by pressing SETUP on your keypad See the System Menu Trees tab to determine how to access the menus you need a Occasionally a test you run may show the problem is with the network If this happens contact your network service provider This section starts with a table of system warnings what they mean and what to do if you see them It then provides tables summarizing the kinds of problems you might encounter and the steps you can take to fix them 81 System Waming Messages This section lists the system warning messages you might see with a probable cause and appropriate actions These messages appear on the screen preceded by Warning If you see Data rate too high or Data rate too low It means There is a network problem Do this 1 Make sure all cable connections are correct and secure Call the network provider Loss of far end video No video is received from the far end site Make sure the far end site is sending a valid video source Make sure all cable connections at the far end site are correct and secure No channel connection Connection to the network interface equipment has been lost Make sure all cable connections are correct and secure Network not ready The network is signaling that it is temporarily unavailable Make sure all cable conne
59. our chair or twirling your pen a Try to wear both light and dark clothing Wearing all light or all dark clothing can trick the camera s automatic brightness control a Avoid very busy patterns on clothing such as small checks or narrow stripes These can cause distracting visual effects on the screen a Avoid bright colors Light pastels and muted colors look better on the screen than very intense colors or bright white Tips for Using Automatic Camera Pointing Your Concorde 4500 may have LimeLight a device that senses voices in a room and automatically points the camera at the speaker Your system has LimeLight if the unit on top of the monitor looks like this Here are some tips for using automatic camera pointing a Speak directly to the camera a Do not pass out or shuffle papers while someone is speaking a Minimize background noise in the room a Turn the picture in picture PIP window off to avoid being distracted by the changing view a Don t worry if LimeLight doesn t point the camera at you immediately when you start speaking Automatic camera pointing works on a slight delay For more information on using LimeLight see Using Automatic Camera Pointing on page 46 Tips for Great Audio Your Concorde 4500 comes equipped with a PowerMic microphone The PowerMic is very sensitive and picks up every sound in its operating radius To get the best audio quality possible follow these ti
60. ow when videoconferencing Where Can You Get Help You can get help in a number of places a If you need help getting your system up and running See the Solving Problems tab If you can t find an answer there call your system administrator The administrator s number should be listed on a worksheet under the Worksheets tab a If you need help using the system Refer to the tab in this notebook that s appropriate for the task you re trying to accomplish For example if you re controlling a multipoint videoconference for the first time you may want to read about that under the Using Multipoint tab If you d rather use online help press HELP on your keypad a If you can t find an answer in the documentation or online help Call your system administrator If your administrator can t help you contact your PictureTel service provider The numbers for both the system administrator and your service provider should be listed on a worksheet under the Worksheets tab a If you know there s a problem with the network Call your system administrator If your administrator can t help you call your network provider The numbers for both the system administrator and the network provider should be listed on a worksheet under the Worksheets tab Concorde 4500 Quick Reference On the next page you ll find the Concorde4500 Quick Reference which lists the steps for the system tasks you ll probably want to do most frequently
61. pant ends the call but the call does not disconnect from your system press HANG UP Using the Voice Only Option Outside the U S You dial and answer a voice only call in the United Kingdom Hong Kong New Zealand or Australia using the telephone connected to your system pe You can use the telephone connected to your system as a regular telephone when you re not in a videoconference Dialing a Voice Only Call To dial a voice only call outside the United States 1 Dial the number using the telephone connected to your system 2 When someone answers begin speaking 35 3 Transfer the call to your system a Press CALL ADD b Use X to select Add Voice Call and press ENTER 4 Hang up the telephone and talk to the voice only participant using the closest microphone If a videoconference is in progress the voice only participant can converse with all the sites in the videoconference If the voice only participant can t hear you your system may be muted If it is Mute Near End appears on your screen Press MUTE to turn mute off Answering a Voice Only Call When you receive a voice only call outside the United States the telephone connected to your system rings To answer a voice only call 1 Answer the call using the telephone connected to your system 2 Transfer the call to your system a Press CALL ADD b Use 7 to select Add Voice Call and press ENTER 3 Hang up the telephone and talk to the vo
62. ple at all the sites have copies of the documents a When using the document camera use paper copies not transparencies a Use 16 or 18 point bold typeface in landscape mode for all documents that you re placing on the document camera Before the meeting let others who are using documents know this as well a If you re recording the meeting make sure that you focus on the document long enough for viewers of the videotape to read what s on it Tips for a Great Meeting Here are a few more tips to make your meeting even more productive a Set your camera presets before you start your call so that you can quickly change the camera s view during the call a Make sure you have the number s of the site you want to call If the site is in the Dialing Directory you can use the speed dial number for the site to dial more quickly and easily a When adjusting your cameras during the meeting try to fill the screen as much as possible with people rather than with tables chairs floors and walls a Ina multipoint videoconference let everyone in the meeting know when you have chair control or directorship a When you have chair control or directorship in a multipoint videoconference let everyone in the meeting know the action you ll be taking before you take it For example if you decide to switch to voice activated mode you should tell all the meeting participants first a Add peripherals to your system if you ne
63. ps a Place the PowerMic on the table in front of the meeting participants For videoconferences with more than four participants consider adding another microphone a Speak in your normal voice without shouting a Speak toward the PowerMic without leaning into it a Ask the people at the other site if they can hear you Have them introduce themselves so you can be sure that you can hear them a Pause for others to answer you or to make comments because the audio has a slight delay a Don t place papers or other objects on or in the way of the PowerMic a Don t rustle papers or tap on your PowerMic a Try to limit side conversations Tips for Muting Whenever you don t want to be heard by another site in your videoconference you should mute your microphones Here are some muting tips a If your system has an optional Look At Me Button LAMB people sitting far from the keypad can mute your microphones by pressing the MUTE button on the LAMB a If you have a VCR connected to your system and you re playing a videotape pressing MUTE doesn t mute the VCR s audio a Ina multipoint call with voice activated switching you should mute your system whenever you don t want to be heard by the other sites in the call This way your site won t be heard by the others if you talk among yourselves Tips for Using Documents When you want to use documents during your videoconference follow these tips a Make sure peo
64. re the one who s speaking your system displays the site of the previous speaker Use voice activated mode on your first multipoint call Once you re comfortable with it you might want to try the advanced modes These allow you to take more control of a meeting For example you can choose the site you view or even select the site everyone views 55 Using Browse Mode Browse mode gives you more control over your multipoint videoconference than voice activated mode If you re in browse mode you don t have to view the person who s speaking you can view any site you choose You can use browse mode only if you have the wireless keypad To access browse mode Press BROWSE on the wireless keypad The Browse menu appears pe When you want to leave Browse mode press BROWSE again When you press BROWSE you ll see one of two possible Browse menus Check the following illustrations and go to the appropriate page to find out what you can do from your Browse menu 56 If your Browse menu looks like this turn to page 58 Look for this item d Browse Request the Floor Select Default Broadcaster Request Chair Control Menu Vancouver Paris Cape Town Jerusalem Melbourne OJAN lt Viewing 3 Paris Rio de Janeiro d If your Browse menu looks like this turn to page 60 Look for either of these items 4a Browse Exit Conference Select Defau
65. s on Near End AUTO appears on the screen If automatic camera pointing is off Near End AUFO appears Automatic camera pointing turns off when you press any of these buttons a Any preset button or the SHOW ROOM button in the NEAR END section of the wireless keypad a The POINT button or the ZOOM button in the NEAR END section of the wireless keypad a Any SEND button a The blue button or the SHOW ROOM button on the LAMB When you press these buttons no message appears telling you that LimeLight is off 46 For ideas on how to use automatic camera pointing more effectively see Tips for Using Automatic Camera Pointing on page 8 For complete information on LimeLight see the Installing and Using LimeLight document that came with the device pe Automatic camera pointing works only with the main camera Displaying and Removing the PIP The little window in the lower right corner of your screen is called the picture in picture PIP window You can make this window appear or disappear at any time To make the PIP appear or disappear Press PIP If the PIP was on the screen it disappears if it wasn t on the screen it appears pe Even if you turn the PIP off it comes on automatically whenever you move your cameras so you can see what you re adjusting Usually the PIP shows the image you re currently sending to the far end site However if you re viewing a snapshot or previewing a camera the PIP displays
66. s ssiaiciaaisicenvtanvanagasteunesiswsbaiawssiontian teem inbvonicibiienddidcivianetuie 7 Tips for Great Vid os i ERS AA EE E E 7 Tips for Using Automatic Camera Pointing ec cciiceinegeinive cavemen 8 Tipstor Great AAO fase scstia enye ese n e eran EEA a EEE EEKE EEEE 9 Tips tor Mutng te arse ear sn ators han canta dist a e E Aaa E Ea e e a S 9 Tips f r Using Documents site seg aeie seniiti ee a aaaea i aeiae isie 10 Tips tor a Gre t Mec yay iin cite tet i a ae t a ates 10 Using the Keypads srren anin en i r E EEE AR lesa N 11 Wireless Keypad Overyie Wese t iunii ne O 12 Q ick Fad Over VIeW sscceissscde5 edocs bese ow esting EA E a E E Ea 15 Making a Call The Basics s sssssssssssssssssissssiieessstssssriessssttssretessstitesnriesnsnieesnnressnsresssrttts 19 Man al Dialing sieni aeae aes aa a R Ea e A e aS 20 Dialing with a LAN Extension cisi vicaseiaicistassciniolssnaiatesiebcs diate aesstionateiouonesasbersntdiee 22 Directory Dialing sssr ind iret vane eee eas aw aa E A e aa iE EEA Eea SE 24 Dialing intoa Multipomt Callien i a E 25 Joining a Dataconterence Call sors lene ssitecihiceiaelade ati arent comin erie cas 26 iii Malini a Nondialed G ll hissiin a a a 26 Redialing a Gallion enn e n ah N 27 Making a Call Other Options iscsi jsthssadeaitvavessetnn ects sesitracsiedlovaen canine hcuveprwemecrtaceecrasste 29 Choosing the Call Rate xc casas cha vane E R 29 Using the Voice Only Option siccosssciasiisesaccecsunassibunns
67. t a document camera use the controls on the camera itself to zoom in zoom out or focus Or you can pivot or move the document camera as needed to show another object 48 Setting Camera Presets You may know before a videoconference that during the conference you will want the camera to point at a particular person or location such as the main speaker or a whiteboard Camera presets are buttons that let you set and store camera positions either before or during a meeting After you set a camera preset you simply press the preset number button for example to make the camera move to that stored position You can set or change the presets at any time but it s better to do it before you start your meeting so that you can easily use them during the videoconference Also when you first press the SHOW ROOM button the main camera automatically centers and zooms out to show more of the room Keep it set like this or adjust it slightly to get a better view of the room To set a camera preset with the wireless keypad 1 Select the camera you want to preset by pressing the appropriate PREVIEW button for a near end camera or RECEIVE button for a far end camera You can only set presets for the far end site if that site is configured to allow far end camera control 2 Adjust the camera by pressing POINT and ZOOM in the NEAR END or FAR END section of the keypad or by using the camera s manual controls if it has them K
68. uest Chair Control If no one has chair control the Chair Control menu appears Choose this to select a broadcaster Choose this to stop browsing and site and disable voice activated mode return to viewing the broadcaster h Chair Control Choose this to display the Browse menu Grant Next Floor Request Clear All Floor Requests Select Default Broadcaster Broadcaster Menu Browse Menu Drop Node Menu Drop Conference Release Chair Control Choose this to drop any site from the videoconference d Choose this to end the Choose this to give up chair videoconference control gt Grant Next Floor Request and Clear All Floor Requests appear in the Chair Control menu if any sites have requested the floor To see who has requested the floor choose Browse Menu Large dots appear to the left of the site names with pending floor requests 63 Using Director Mode Director mode allows you to control the flow of a videoconference Director control is especially useful for very large videoconferences or for those that have to be tightly scripted You can use director mode only if you have the wireless keypad Using the Director menu you can a Enable or disable browsing a Select the broadcaster the site viewed by all other sites a Select the site the broadcaster views p gt Remember to use director mode your Browse menu must look like the one on page 60 64 To request director control

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