Palm Tungsten W User Guide
Contents
1. the cradle from your computer b Reconnect the cradle c Restart your computer 2 43 PM 3 If you are using a serial cradle sold separately a Double click the HotSync Manager icon in the Palm folder b Click the Connection Settings tab c Make sure PalmConnect is selected and that the port selection matches the port to which the HotSync cradle is connected Read Getting Started and the Handbook For more information about setting up your Tungsten W handheld entering data into applications performing HotSync operations and troubleshooting read Getting Started included in your handheld package The Handbook opens in Adobe Acrobat Reader on your computer If you do not have Acrobat Reader you can install it from the Palm Desktop software CD ROM Windows In Palm Desktop software click Help in the menu bar Then select the menu item for the Handbook B Palm Desktop File Edit View Tools HotSync Help lS y B Mh Pam Desktop Help Fi Online Support Shop for Palm Products Palm Desktop Tutorial Handbook for Palm Tungsten W Handheld About Palm Desktop Mac Open the Palm folder and then open the Documentation folder Double click Handbook pdf Handbook for Palm Tungsten W Handhelds TEE lt eja OINI taatia L Mmj OG Breer tem rran ETRE STO sam TM READ THIS FIRST s Alsat Wireless BUSINESS SOLUTIONS NAD2. to your handheld using the HotSync process It s the fastest way to enter lots of information Note You must install the version of Palm Desktop software included in this package a Connect the USB HotSync cradle to the computer b Put the CD ROM in the CD ROM drive Mac Windows c Double click the Palm Desktop Installer icon t Install adds important files to the Add on folder on your computer After Install open Palm Desktop software From the HotSync menu select Install Handheld Files Transfer these files to c Follow the installation instructions that appear on your computer screen t Windows NT amp 95 and systems without USB ports require the Palm HotSync Cradle Serial your handheld SKU 10828U sold separately 10101 o_o Important for Mac upgraders During Install create a new username for your new handheld Do not use your current username t Problems If installation or the HotSync process did not work see Troubleshooting on the other side of this document Set up your handheld a Remove the handheld from the cradle c Remove the stylus d Follow Setup instructions on the screen Center 4 N Use stylus to tap center of target 1 Tilt it forward 2 Lift up b Press the power button e Tap firmly the center of at least 3 targets Note Your handheld turns off automatically after one minute of inactivity Press the po
3. HANDHELD Power tips e To use the navigator to dial numbers send SMS messages or send e mail Open an Address record Press Right on the navigator to see available numbers and addresses Press Up Down to highlight the number Press Select to connect e To quickly execute menu commands press Command Stroke and the appropriate command letter For example C to copy or P to paste e To quickly find an application icon in the Applications Launcher switch to the All category and press the first letter of the application s title The icons with titles starting with that letter spring to view Press Select on the navigator or Enter to open the highlighted application e To open the Mobile application plug the headset into the voice jack or if you re in another application press the headset button To answer an incoming call press the headset button To hang up press and hold When not on a call press the button to move between the Mobile screens e To maximize battery life 1 dim your handheld s brightness by pressing Function Tab Gi 2 change the default Auto off setting to 30 seconds in the General panel of the Prefs application 3 turn off your mobile radio when not expecting calls or e mails 4 store and charge your handheld in the cradle whenever possible e Want to change your alarm sounds In Date Book Note Pad or Clock select Preferences from the Options menu e Want to customize a key so that it t
4. START HERE Do you have an AT amp T Wireless service subscription If not review the Terms and Conditions in the AT amp T Wireless Welcome Guide included in this packaging and go to http www palm com activatetungstenw to review the rate plan terms and conditions and select a rate plan before activating your handheld At the time of activating please have your handheld packaging personal and credit card information on hand If you do not have Internet access call 1 800 510 6237 to speak with an agent who can assist you with the process Note that this website and these agents are for activation only they cannot provide customer service or technical support for your Palm Tungsten W wireless integrated handheld and phone Here s what you ll do e Charge and set up your Tungsten W wireless integrated handheld Important Already use a Palm handheld e Synchronize your old handheld with and phone your computer so that the information e Connect to the AT amp T Wireless is up to date network e Go to www palm com support tungstenw and click the upgrade link to learn how to smoothly transfer your information to your new handheld Power adapter Palm Desktop software CD ROM ae e Install AT amp T Wireless applications and Palm Desktop software Contents E USB HotSync cradle Palm Tungsten W Hands free CY Software Essentials wireless integrated headset SIM card CD ROM handh
5. eld and phone Expansion card Connect and charge a Plug the adapter into an outlet and the cradle Note Your adapter may connect to the cradle cable not to the cradle itself b Place your Tungsten W handheld into the cradle c Check that the charging indicator light is solid green This means your handheld is properly seated in the cradle and is being charged d Charge for a full two hours _ Charging indicator light 0 a When properly seated there is a small gap between the front of the handheld and the cradle Problems See Troubleshooting on the other side of this document CONNECT TO THE AT amp T WIRELESS NETWORK 3 Insert the SIM card Your subscriber identity module SIM card contains your basic subscriber information AT amp T Wireless also uses the SIM card to register and track your handheld on the AT amp T Wireless GSM GPRS network The wireless applications of your handheld cannot operate on the network without the SIM card a Turn off your handheld c Detach the SIM card from its plastic holder see Contents d Slide the SIM card onto the access door Close the door b Open the access door and remove the sample SIM card Gold contact area INSTALL SOFTWARE Install AT amp T Wireless and Palm wireless applications from the expansion card a Remove the placeholder card Push lightly against the card to release it b Insert the e
6. highlight the Keyboard icon Press Enter to open the tutorial TROUBLESHOOTING AND TIPS For information on upgrading from another Palm handheld and additional troubleshooting tips see Palm Tungsten W Handheld Getting Started included in your handheld package Your handheld operates in voice mode and wireless data mode but it cannot operate in both modes at the same time For example while you use the phone you cannot wirelessly download e mail or browse the web The indicator light does not go on Try the following 1 Seat your handheld firmly in the cradle 2 Connect the power adapter securely to the cradle 3 Check that the power adapter is plugged into a working electric outlet Your handheld does not turn on when you press the power button Try the following Charge your handheld for another full two hours If this doesn t work try the following e Press any application button to ensure your handheld is turned on e Perform a soft reset Use the tip of your stylus or an unfolded paper clip or similar object without a sharp tip to gently press the reset button inside the hole on the back panel of your handheld Tips about the AT amp T Wireless network and your SIM card e For AT amp T Wireless Customer Care dial 1 866 293 4634 TTY users dial 1 866 4 AWS TTY Outside the US dial 1 425 580 3045 international long distance and roaming charges apply e You must be within the AT amp T Wireless GSM GPRS net
7. n upgraded to be compatible with your new Palm handheld If you suspect that a third party application is affecting the operation of your handheld contact the developer of the application For information about the compatibility of some third party applications do one of the following e Go to www palm com support tungstenw and click the link leading to information about compatibility of third party applications e Read the readme file for your handheld After you install Palm Desktop software on your computer open the Palm folder The readme file is located in the Helpnote folder Signal strength is weak Signal Strength bar graph Turn on the Mobile application see step 4 and then open it by inserting the headset connector into the voice jack Check the Signal Strength bar graph while you try the following e Move away from your original location five to ten feet in any direction e Stand near a window and open metal blinds e Move outdoors above ground to a less crowded area e When outdoors move away from trees and overhead electrical wires Mountains and buildings may also block signals e In a vehicle keep your handheld level with the windshield Palm Desktop Install appears to stall Check for a window hidden in the background Drag the current window from the center of the screen If you see another dialog box related to Palm Desktop software click it and follow its instructions LEARN MORE ABOUT YOUR
8. pliance information can be found in the Handbook file located on the product CD ROM AT amp T Wireless Network Terms and Conditions Your service will be governed either by the Terms amp Conditions included in the AT amp T Wireless Welcome Guide or an eligible AT amp T Wireless corporate agreement POWERED PN 406 4933A US HotSync process does not begin e Check that the handheld is properly seated in the cradle and that the USB connector is securely connected to the computer Windows 1 Check that the Windows system tray displays the HotSync icon before pressing the HotSync button on the cradle 2 If the HotSync icon is not displayed a Click the Start button and select Programs b Select Palm Desktop and then select HotSync Manager HotSync Manager starts and the icon displays in the system tray 3 If the HotSync icon is displayed a Click the HotSync icon to display the connection type b Make sure there is a check mark next to Local USB or Local Serial if using a serial connection To insert a check mark click the menu item HotSync icon WSEOHa usm Mac After you install Palm Desktop software try the following 1 Make sure the Transport Monitor of the HotSync Manager is enabled a Open the Palm folder and double click the HotSync Manager icon The HotSync Software Setup dialog box appears b In the HotSync Controls tab click Enabled 2 If you are using a USB cradle a Disconnect
9. wer button to turn it on again Problems See Troubleshooting on the other side of this document bh Make a phone call a With the handheld on insert the headset into the voice jack This opens the onscreen keypad used for dialing b Place the earpiece in your ear c Tap the number you want to dial d Tap Dial Earpiece Button Short press to answer call long press to hang up Voice jack Blinking green indicator light Learn how to use the keyboard Q O gl Backspace Delete QOOOOOVO0O0T 20000000 2 _ sya Brightness Function CAPS Find Command stroke Menu Navigator Space bar SYMBOL To practice using the keyboard Open Memo Pad Press Home to open the Applications Launcher Press M to highlight the Memo Pad icon amp Press Enter to open Memo Pad Tap New You can practice typing in the memo Tips e Use your thumbs to press the keys e To capitalize a letter press CAPS and then press the key of the letter Press CAPS twice to lock it Press it again to unlock it e To enter one of the blue characters for example numbers press the blue Function key and then press the key you want Press Function twice to lock it Function lock makes it easy to enter long strings of numbers like credit card numbers and phone numbers Press Function again to unlock it e To review the Keyboard tutorial press Home Press K to
10. work coverage to register your handheld If you do not register within 15 days of purchase call AT amp T Wireless Customer Care e Protect your handheld s wireless capabilities by locking your SIM card Open and turn on the Mobile application see step 4 From the Options menu select Security Tap PIN protect mobile Enter the default PIN 1111 Then change your PIN to a 4 to 8 digit number Mobile locks after 3 invalid PIN entries If you have problems with your PIN call AT amp T Wireless Customer Care e Report a lost or stolen SIM card to AT amp T Wireless Customer Care immediately You are responsible for all calls made using your SIM card until you call and report it missing There is a 25 replacement fee for an AT amp T Wireless SIM card e Before you return your handheld for warranty or exchange remove the SIM card and store it in a safe place e When the SIM card is not in your handheld keep it away from moisture water paper clips and magnets Contact with these items can damage the card Indicator light IR port Voice jack Ba Stylus Keyboard Expansion card slot Vv000000000 POSSE RROG 0280000 Function Rose po E Gea frome Sch Press to go to Date Book Applications Launcher Power button backlight on amp off Wireless application E mail Wireless power on amp off Address Book Navigator Third party applications Some third party applications may not have bee
11. xpansion card as shown by the icon Push the card in You feel the card lock and hear the system sound Icon Notched corner c Follow the onscreen instructions to install the software d When the Date Time screen appears turn off the handheld Remove the expansion card see step a and replace the placeholder card Go on to step 7 Turn on the Mobile application and connect to the network c To confirm the connection 1 Check that the indicator light is blinking green 2 Press Home Tap the Mobile icon amp AT amp T Wireless a Press and hold the Wireless button until the Mobile dialog box appears 0000000000 appears in the Mobile application 000000000 onscreen keypad t OOOOOOOU0O S Cas O swo vs D Wireless button b Tap On in the Mobile dialog box d At some point during the entire installation process a Welcome message appears onscreen and displays your 10 digit wireless phone number Mobile is Off Your mobile is of f Tap the On button to turn your mobile on t If you do not see AT amp T Wireless onscreen or if the message with your wireless phone number does not appear dial 1 866 293 4634 for AT amp T Wireless Customer Care Problems See Troubleshooting on the other side of this document Install Palm Desktop software on your computer Use Palm Desktop software to enter appointments addresses and other information Then transfer the information
12. ypes a different character For example if you use often you can remap to type In the Applications Launcher tap Prefs Select Keyboard from the pick list in the upper right corner Tap Remap keys Read supporting documentation Be sure to read the AT amp T Wireless Welcome Guide included in this package and also available on the Internet at www attwireless com welcomeguide Palm Inc 400 N McCarthy Blvd Milpitas CA 95035 Copyright 2002 Palm Inc All rights reserved HotSync and the Palm logo are registered trademarks of Palm Inc The HotSync logo Palm the Palm Powered logo the T logo and Tungsten are trademarks of Palm Inc Other brands are trademarks or registered trademarks of their respective owners Disclaimer and Limitation of Liability Palm Inc assumes no responsibility for any damage or loss resulting from the use of this guide Palm Inc assumes no responsibility for any loss or claims by third parties which may arise through use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss Software Download Available Palm Desktop software is supplied on a CD ROM disc Check www palm com for updates and new versions of the software Agency Compliance Information Product regulatory and com
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