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Packard Bell MH4000 User's Manual

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1. Position the heat sink above the processor so the largest of the two detention clips D aligns with the lever on the ZIF socket Tip the heat sink so that the smallest detention clip fits over the tabs at the base of the socket Press the other side of the heat sink down and snap the detention clip over the socket tabs Locate the DC to DC converter board The board connector is keyed so it can only be inserted one way Position the board over the socket on the board Figure 5 7 F and press down evenly on the board until it seats correctly Move the processor jumper Figure 5 7 H from the 1 2 position 1 CPU to the 2 3 position 2 CPU 10 Record the processor in the equipment log 11 Install the processor board back into the system as described later in this chapter Upgrades and Options 5 20 Removing a Processor Refer to Figure 5 7 while performing the following procedures To remove an Pentium processor 1 Remove the processor board as described earlier in this section Notice Observe static precautions Use an antistatic wrist strap 2 Push on the heatsink retention clips to release the Upgrades and Options clips from the tabs on the ZIF socket Raise the lever on ZIF socket to the up position Figure 5 7 A Grasp the opposite sides of the pr
2. T m Sas hih Features LY 1 I D 1 1 1 1 _______________ ___ _8 Key lock Secures both front external doors Load eject button CD ROM Press to load CD and eject CD reader Activity light CD ROM reader When lit driveis in use Ejector button 3 1 2 inch Press to eject diskette diskette drive Activity light 3 1 2 inch When lit driveis in use diskette drive DC power switch convex button Reset switch concave button Power on LED green System alarm LED Drive activity LED LCD panel SCSI drive status LEDs 2 7 Press toturn system DC power on or off Press to cause a hard reset to the system the power on self test POST will run When green power is present in system 5 and 12 VDC When off power is turned off or power source is disrupted See Table 2 1 for a list and description of the LED system status indicators When green the system is OK See Table 2 1 for a list and description of the LED system status indicators When green internal disk drives are being accessed See Table 2 1 for a list and description of the LE
3. 12 Push the blank panel tray into the bay until the screw holes of the side rails are directly in front of the chassis screw holes and secure with the screws previously removed Figure 5 24 13 Reinstall the front plastic cover the side cover and power on the system 14 Power on the system and remove the drive serial number from the equipment log It may be necessary to run the SCU as described in the Configuring Your S ystem chapter Upgrades and Options 5 52 Swapping Out a Fan Module This procedure describes swapping out a faulty fan module from one of the five hot swap fan bays The system has five hot swappable fan modules housing a total of six fans two fans in one module The failed fan module can be easily removed or replaced without turning power off Each fan module has a fan alarm LED and each fan is redundant in configuration If one fan fails its associated fan changes its rotating speed to high Figure 5 25 shows removing fans from the front of the chassis and Figure 5 26 shows removing fans from the rear of the chassis Note To order a new fan module contact your sales representative or dealer If the system status LED indicator on the front of the system unit is amber abnormal condition it can be indicating a faulty fan condition Each fan module alarm LED lite steadily can then be checked to pinpoint which fan module is faulty and needs to be removed
4. Upgrades and Options 5 18 Installing a Processor Figure 5 7 illustrates the location for the optional Pentium processor in your system When adding a second processor use the same type and speed as the processor shipped with your system Contact your sales representative Notice Installing a second processor that is of a different type than the first processor will result in system damage Do not touch or bend the processor s exposed pins The processor upgrade kit contains a DC to DC converter board processor chip and heat sink The heat sink has a heat transfer pad on the bottom and two attached retention clips To install the second Pentium Pro processor upgrade kit 1 Remove the processor board as described earlier in this section Notice Observe static precautions Use an antistatic wrist strap 2 Raise the lever on the ZIF socket to the up position Figure 5 7 A 3 Position the processor C over its ZIF socket B so that the processor pins align with the socket holes Note that the pins get denser as they get closer to the lever on the ZIF socket 4 Insert the processor pins into the socket Apply pressure equally over the top surface of the processor until it seats in the socket The processor should easily fit do not force the processor into the Socket 5 Push ZIF socket lever G down until it snaps into the locked position Upgrades and Options
5. Tete Priory ode Embed _ PCI Devices Press ENTER for menu www me e ww Use muttiprocessor cpu mos upate ww Z Reset Configuration Data Configuring Your System Table 4 5 BIOS Setup Configurations Continued OR DISPLAY ONLY CONFIGURATION ___ ___ ____ Supervisor Passwords Deed ___ _ Set Supervisor Password Press Set User Password Press System backup reminder Disabled Virus check reminder Disabled Power Switch Mask Unmasked __ SERVER MENU Thermal Sensor Press ENTER for menu ESM ASIC Interrupt frais Embed Event Log Initialization Disabled _______ Console Redirect Port Disabled _______ Enabling supervisor password requires a password for entering SETUP These parameters require prior setting of supervisor password Configuring Your System Exiting BIOS Setup To exit Setup select Exit from the menu bar to display the Exit Setup menu The following table describes the options on this menu Note that ESC does not exit this menu You must select one of the items from the menu or menu bar to exit this menu SELECTION DESCRIPTION Save changes and Stores the selections displayed in the menus in Exit CMOS and exits the Setup program Exit without Saving Exits the program without s
6. Factory installed 3 1 2 inch diskette drive plus second bay for removable 3 1 2 inch drive IT T IT T Exterior door shown open a at ja jat jat t Note The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling top media bay All other devices must have terminators removed Features 2 22 Power System The system may be configured with two or three 330 Watt power supplies Each supply automatically switches between these input voltage ranges m 100 120 VAC at 50 60 Hz 10 A maximum current m 200 240 VAC at 50 60 Hz 5 A maximum current m TheAC input connector is a panel mounted IEC 320 C20 type connector Each supply has the following m Two cooling fans integral with each power supply enclosure The fan circuitry implements fan failure detection m Twoindicators power and alarm Number of Power Supplies in a Configuration Server Security In a system power is drawn equally from all supplies present from two to three A system with two power supplies can be fully loaded all drive bays and add in board slots filled In a high access syste
7. P11 P4 P12 P13 P6 P14 ferry emm ____ P11 P12 5 four way 4 x 64MB P3 4 x 64MB P5 P11 P4 P12 P13 P6 P14 P11 P4 P12 P13 P6 P14 P1l P4 P12 13 6 P14 P11 12 P11 P4 P12 P13 P6 P14 512MB 12MB 640MB 768M Memory Configurations four way Table B 1 Memory Configurations Continued Total Interleave Bank 0 Bank 1 Bank 2 Bank 3 Memory Type 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 256MB P3 P11 P4 P12 4 x 32MB P5 P13 P6 P14 4 x 64MB P5 P13 P6 14 4 x 128MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 256MB P5 P13 P6 14 4 x 32MB P7 P15 P8 P16 4 x 64MB P7 P15 P8 P16 4 x 128MB P7 P15 P8 P16 4 x 256MB P7 P15 P8 P16 4 x 256MB P7 P15 P8 P16 4 x 256MB P7 P15 P8 P16 4 x 256MB P7 P15 P8 P16 4 x 256MB P7
8. 100000000 co Se 000000009009 REP CORR Q co eg amp amp O e e Q cgo 95 5 3 psp cece SPARS cere 000 e rarase oneness Qo Q Q DO Keyboard PS 2 compatible 6 pin connector M ouse PS 2 compatible 6 pin connector Reserved COM2 serial port 9 pin connector COM1 serial port 9 pin connector External SCSI 50 pin connector VGA monitor 15 pin connector Printer parallel port 25 pin connector PCI slots Six PCI add in board slots EISA slots Four EISA add in board slots rommoosr Setup 3 5 Connecting the Power Cord Plug the female end of the AC power cord into the input receptacle on the rear of the power supply cage Plug the male end of the power cord into NEMA 5 15R outlet for 100 120 VAC or NEMA 6 15R outlet for 200 240 VAC If the power cord supplied with the system is not compatible with the AC wall outlet in your region obtain a suitable power cord that meets the following criteria m The power cord must be rated for the available AC voltage and have a current rating that is at
9. Figure 3 RAID Cable Configuration A Device internal SCSI termination resistors B Narrow SCSI devices in upper peripheral bays C Narrow SCSI interface cable D Narrow SCSI connector 50 pin E I O riser board F External narrow SCSI cable G External narrow SCSI device H SCSI terminator Ultra wide SCSI connector 68 pin not used J Ultra wide SCSI interface cable K SCSI distribution panel L Ultra wide SCSI Hard disk drives in internal bays M Front panel connector N Diskette drive connector O Diskette interface cable P 2nd 3 1 2 inch device optional System Cabling 6 Q 3 1 2 inch diskette drive R System board S SCSI distribution panel terminator T DAC960PDU RAID controller in PCI slot 00 P05 U RAID channel 0 cable connector V Activity cable connector not used Installing the RAID Controller System Cabling If you are adding the DAC960PDU controller to an existing system you must install and cable the controller Refer to Installing an Option Board section in the Upgrades and Options chapter of this guide to install the controller in PCI slot 5 Once you have installed the controller perform the following cabling procedure 1 Power off the system 2 Observe the safety and ESD precautions at the beginning of this chapter 3 Remove the left side pa
10. iac Reserved EISA expansion slots Configuration jumpers PCI expansion slots Reserved Fan connector CPU Rear Real time clock battery riser board connector Processor 1 board connector Processor 42 board connector Features 2 14 Optional Video DRAM sockets Narrow SCSI connector SCSI status cable connector Memory board connector Diskette connector Front panel connector Fan connector CPU Front Non volatile memory Wide SCSI connector K L M N Q R S T Figure 2 4 Processor Board Component Locations Fan connector Option Board DC to DC converter for processor 0 or 1 DC to DC converter for processor 2 or 3 Processor 2 or 3 aU D Processor 0 or 1 Features Figure 2 5 Memory Board Component Locations 11 P12 Pena P4 5 25 2 Pis Halls Pii Processor Memory The system includes two processor boards capable of supporting up to four Pentium Pro processors two per board Each processor board has two processor sockets The board contains DC to DC converters for power to each processor Figure 2 4 A and B The Pentium Pro processors plug into a Zero Insertion Fo
11. If removed connect the AC power cord to the back of the power supply cage IF OFF set the main AC power switch to its ON position The main AC power switch is located at the top of the power supply cage Upgrades and Options 5 38 Installing or Swapping a Disk Drive in Hot swap Bay This procedure describes installing a new drive or swapping out a faulty drive from one of the six hot swap drive bays The 3 1 2 inch SCSI drives must use the industry standard 80 pin Single Connector Attachment SCA connector Each drive must be installed in a carrier Note To order a carrier contact your sales representative or dealer m If installing new drives follow an installation scheme starting with the bottom left drive Fill the bays left to right across a row and then move up a row m If anindividual SCSI drive fault LED yellow light is on steadily this indicates that the drive below it has been flagged as faulty by the SCSI host controller Follow the procedure described in this section to remove the faulty drive and swap in a good one Note Install or swap SCSI drives without turning off power This is one of the few system procedures that is safe to do with the system power left on This is true only if a Redundant Array of Independent Disks RAID controller module is installed and only for the drive carrier assemblies in the hot swap bays not for drives in any other bays Notice ESD can damage di
12. SCSI chi Per SCSI Contro vea Pe Press ENTER for Menu Press F6 to Edit resources Configuring Your System 4 7 ISA Board Configuration If you want to add an ISA board to your system that is not included in a cfg file use the following procedures to define and add the option board It is necessary to define an ISA board to prevent other boards in the system from using the same IRQ levels DMA channels I O port addresses or memory addresses that your ISA board uses Standard I SA board options have cfg files already on your SCU diskette Y ou must run the SCU and add the ISA board to the configuration before installing the ISA board in the system otherwise the resources on the ISA board may conflict with a Plug and Plug board in the system BIOS automatically assigns ISA Plug and Plug boards to the next available slot If the slot displayed in Step 2 Add or Remove Boards is not the actual slot it can be moved by using the F7 function key Notice levels DMA channels I O port addresses and memory addresses defined using this procedure should reflect the same settings defined by supplied jumpers and or configuration documents 1 Insert the SCU diskette into drive A and power on the system The system boots up using the SCU diskette 2 The SCU Main Menu shown in Table 4 1 is displayed At the Startup Menu enter choice 2 Configure Computer 3 The System Configuratio
13. A System board T B Processor 1 board connector C Processor 2 board connector D Processor board Upgrades and Options Pentium Pro Processor CPU 5 17 The system board has two connectors for processor boards A processor board can have one or two Pentium Pro processors installed The table that follows shows different configuration possibilities CPU 1 connector on system board P11 1st processor board one processor in lower socket 1st processor board one processor in lower socket 1st processor board two processors 1 1 0 CPU 2 connector on system board P12 2nd processor board no processors 2nd processor board one processor in lower socket 2nd processor board one processor in lower socket __
14. Figure 5 9 Non Volatile Memory Location Replacing the Non Volatile Memory Notice Observe static precautions Use an antistatic wrist strap 1 Power off the system and remove the left side panel as described earlier in this chapter 2 If the non volatile memory is secured by a tie wrap remove the tie wrap Using IC removal tool or a small pointed tool gently pry up each end of the non volatile memory and pull it straight up out of its socket Figure 5 9 3 Orient the new chip over its socket so the dot is properly oriented Carefully insert the chip into its Socket connectors 4 Press down on the chip until it is firmly seated in its socket 5 Replace the side panel and turn on the system 6 Run the BIOS SETUP and SCU torestore proper configuration settings Upgrades and Options 5 26 Real time Clock Battery You may need to replace the real time clock RTC battery because of its battery life span The battery powers the clock in the absence of power When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The battery Vendor Part No CR2450 is a commodity part available through many vendors Its located on your system board as shown in Figure 5 10 Notice the plus sign on the battery This sign will assist you in correctly positioning the battery on the system board
15. Depending on the amount of memory it may take several minutes to complete the memory test When the memory test completes the following is displayed Press F2 key if you want to run SETUP If you do not press lt F 2 gt the above message remains for a few seconds and the boot process continues When this message appears Press lt Ctrl gt lt A gt for SCSISelect Utility Press lt Ctrl A gt if you have installed SCSI devices your system When the utility appears follow the instructions on your monitor to configure the SCSI host adapter settings and run the SCSI disk utilities See Chapter 4 Configuring Your System If you choose not to run the SCSISelect Utility the boot process continues If POST finds an error it displays an error message and in case there is a problem with the display puts out a series of long and short beeps Write down any beep code emitted This information is useful to your service representative Refer to the BIOS User s Information section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes Table 6 1 lists keys active during POST and provides a description of errors that may occur Problem Solving Table 6 1 POST Keys and Errors ACTION MESSAGE DESCRIPTION To Abort Memory Test Press ctrl alt s during the memory test If POST Beeps Before Initialization failed before video initialized Most beep code errors are Vi
16. Follow the procedure described in this section to remove the faulty fan module and swap in a good one Note Swapping Fan Modules without turning off power This is one of the few system procedures that is safe to do with the system power left on 1 If the fan module being removed is located in the front of the system unit continue otherwise go to step 4 2 If locked unlock and open the left front exterior door 3 Remove the front plastic cover refer to Installing a 5 1 4 Inch Device or 1 2 Inch Diskette Drive as described earlier in this chapter 4 Lossen the two thumb screws that secure the fan module to the chassis Upgrades and Options 5 53 5 Grasp the fan module s two thumb screws and pull the fan module out of the chassis 6 Remove the new fan module from its shipping container 7 Slide the new fan module into the fan bay until it docks with its connector 8 Tighten the two thumb screws that secure the fan module to the chassis Figure 5 25 Removing the Front Fan modules Upgrades and Options 5 54 Figure 5 26 Removing the Rear Fan modules Upgrades and Options Chapter 6 Problem Solving Contents Resetting the 2 Troubleshooting Checklists cccecee ese e cece ee 3 Initial System mene 3 Running New Application Software 5 After Sy
17. P15 P8 P16 P17 P10 P18 P17 P10 P18 P17 P10 P18 4 x 256MB P9 P17 P10 P18 Memory Configurations 4 Memory Configurations Appendix Option Boards Contents INTRODUCTION oim oh eta oases it i Maat de Rate C 1 1 Introduction Use this section of your user s guide for storing controller adapter installation procedures that accompany option boards you purchase after your server is installed Option Boards Appendix Devices Contents OM 1 D 1 Introduction Use this section of your user s guide for storing device installation procedures that accompany add on peripheral devices you purchase after your server is installed Devices Appendix E Network Operating Systems Contents an ie it Bae a ee id oe Mace ue Bie a a lad ue 1 1 Introduction Use this section of your user s guide for storing your Network Operating System Configuration Guide Network Operating Systems Equipment Log Use this equipment log form to record pertinent information about your system You will need some of this information to run the System Configuration Utility Be sure to update the equipment log when you add options Record the model and serial numbers of the system components dates of component removal or replacement and the name of the vendor from whom the component was purchased
18. Ultra wide SCSI connector 68 pin J Ultra wide SCSI interface cable K SCSI distribution panel L Ultra wide SCSI Hard disk drives in internal bays M Front panel connector N Diskette drive connector O Diskette interface cable System Cabling 4 P 2nd 3 1 2 inch device optional Q 3 1 2 inch diskette drive R System board S SCSI distribution panel terminator Figure A 2 Standard SCSI Bus Cable Routing A D PE B D 3 4 5 E 8 n 1 2 aS Narrow SCSI Cable 50 pins 1 i To HDD SCSI Distribution Panel A Ultra Wide SCSI Cable 68 pins RAID Configuration One of the options available for your system is the single channel DAC960PDU Redundant Array of Inexpensive Devices RAI D Controller board which gives your system the added security of fault tolerance If you order a system with the RAID controller the system is pre cabled at the factory see Figure A 3 If you are adding the DAC960PDU controller to an existing system you must install cable and configure the controller The following subsections describe these procedures System Cabling
19. about the hardware in the computer Integrated Drive Electronics A type of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time A small electrical connector used for configuration on some computer hardware 1 024 bytes See also byte Local Area Network A group of computers linked together within a limited area to exchange information Liquid Crystal Display Thetype of video display used in portable computers LED LPT1lor LPT2 Megabyte math coprocessor memory microprocessor modem module mouse NVRAM operating system parallel port partition 5 Light E mitting Diode A small electronic device that glows when current flows through it The name you can assign a parallel port to specify its address See also parallel port 1 048 576 bytes See also byte 1 that works with the microprocessor to speed up mathematical calculations The circuitry in your computer that stores data and programs See also EMS extended memory RAM and ROM The integrated circuit that processes data and controls the basic functions of the computer A device used to exchange
20. 12 3 CPU Speed AO9T3 5 CPU Speed 1 A09T2 ssa 12 3 CMOS Clear oars rover O 1 AoT 12 Password Clear P17 DISKETTE Reserved P20 FRONT PANEL AOBT1 P15 RISER BOARD 123 Reserved 5 AO8T o i 1 14 D gro 3 Reserved Pesen dE Reserved A04A 7 1 Co P29 Reserved AO6K 02 EISA 2 0 2 EISA 1 b w 12 3 FLASH Code A04A Configuring Your System 4 26 Table 4 8 System Board Jumper Configurations Default Setting FLASH Code FLASH reprogramming BIOS not write protected FLASH update 1 2 1 2 A04A power protection BIOS write protected no FLASH update 2 3 Reserved Required on factory default 1 2 1 2 1 2 Reserved Required on factory default 1 2 1 2 1 2 A07A1 Reserved Required on factory default 1 2 1 2 A07A2 Reserved All jumpers must be out Required on factory default OUT A08T Reserved All jumpers must be out Require
21. 5 shows the Power LED Indicators and Figure 2 9 shows the power supply module features Features 2 25 Table 2 5 Power LED Indicators a NN NN DC Power Power is off None required normal Power is on None required normal No alarm None required normal Power failure Replace Power supply Abnormal Power temperature Clean air passages Power FAN alarm Replace Power supply DC Power alarm Replace Power supply Figure 2 9 Power Supply Module Features Power cage Main power switch LED DC ON Green LED Alarm Amber Power supply modules Basic power slots Redundant power slot Hot Swap FAN The system has five hot swappable fan modules six fans The failed fan module can be easily removed or replaced without turning power off Each fan module has a fan alarm LED and each fan is redundant in configuration If one fan fails its associated fan changes its rotating speed to high Table 2 6 lists the fan redundant pairs Figure 2 10 shows the fan features from the front of the chassis and Figure 2 11 shows the fan features from the rear of the chassis Features 2 26 Table 2 6 Fan Redundant Pairs Redundant Fan Modules Pair CPU Front and CPU Rear Option Board dual fan Hard Disk Drive Upper and Hard Disk Drive Lower Figure 2 10 The Front Fan
22. Be sure to record the same information for any components added to the system such as hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the baseboard is located along the left side of the board near the PCI expansion slot covers The location of serial numbers on add in boards hard disk drives and external equipment such as video displays or printers varies from one manufacturer to another Literature accompanying these products should illustrate or describe the location of model and serial numbers Component Server Baseboard 2nd CPU 3rd CPU 4th CPU DIMMs Video Mem DRAM Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 Tape Drive 3 CD ROM Drive 1 CD ROM Drive 2 CD ROM Drive 3 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Optional SCSI Controller Optional RAID Controller DigiBoard 1 DigiBoard 2 Equipment Log continued Equipment Log Equipment Log continued Equipment Log address ASCII backplane slot backup backup battery base memory baud rate BIOS bit boot bps byte Glossary Alternating Current The type of current available in wall outlets All computers must convert alternating curren
23. Contact your sales representative or dealer for a list of approved devices CAUTION Danger of explosion if battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries away from children Figure 5 10 Location of the Real Time Clock Battery Upgrades and Options Replacing the Battery 5 27 Notice Observe static precautions Use an antistatic wrist strap 1 Power off the system and remove the left side panel as described earlier in this chapter 2 To gain access to the battery remove the processor boards refer to Removing the Processor Board earlier in this chapter 3 Using your finger nail or a small pointed tool gently push to the left on the right edge of the battery and pry the battery out of its socket Refer to Figure 5 10 for the socket location 4 Orient the new battery over its socket so the plus sign on the battery is facing up 5 Carefully insert the left side of the battery into the Socket connectors and gently push the battery into the socket 6 Press down on the battery until it is firmly seated in its socket 7 Reinstall the processor boards that were removed in step2 refer to Installing the Processor Boar
24. EMS to operate Erasable Programmable Read Only Memory A type of memory device that is usually used to store system BIOS code This code can be erased with ultraviolet light but is not lost when the computer is powered off See also flash EPROM and ROM Electrostatic Discharge See EMS See backplane slot The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems This memory is used in computers with 80286 80386 and 80486 microprocessors A type of memory device that is usually used to store system BIOS code This code can be replaced with updated code from a floppy disk but is not lost when the computer is powered off See alsoEPROM and ROM See disk drive The process used to organize a hard or floppy disk into sectors so it can accept data Formatting destroys all previous data on the disk Glossary 4 Gigabyte H hard disk drive hardware IC ISA Configuration Utility IDE interface ISA J jumper K Kilobyte L LAN LCD Glossary 1 073 741 824 bytes See also byte See disk drive The physical parts of your computer including the keyboard monitor disk drives cables and circuit cards Integrated Circuit An electronic device that contains miniaturized circuitry The program that you use to change the configuration of some ISA desktop computers This program also contains information
25. Features gt NS 4 CPU Front Fan Module 1 Fan 8 e Fan LED Option Board Fan Module 2 Fans Features 2 27 Figure 2 11 The Rear Fan Features HDD Lower HDD Upper Fan Module FAN Module 955090 5980959 00605559606 e le Features Chapter 3 Setup Contents Selecting org vp XM A A ROSA TERREA S 1 Unpacking the System 2 Getting Familiar with the 2 Server Security 2 Making 5 3 Connecting the Power 5 Powering On Your System 6 gt Selecting a Site AA The system operates reliably in a typical office environment Choose a site that is Near grounded three pronged power outlets Note For the United States and Canada this means a NEMA 5 15R outlets for 100 120 VAC or NEMA 6 15R outlets for 200 240 VAC For other international sites this means three pronged power outlets applicable for the electrical code of the region CAUTION Be sure the power service connection is through a properly grounded outlet Each power cord can be plugged in
26. Hot swap Backplane 20 Removable Media Drive Bays 21 SyStem e exte x RES 22 Number of Power Supplies in a Configuration 22 S rver Secutity xs sicco ebd E RE Eae 22 Mechanical Locks and 22 Software Locks via the BIOS 24 User PassWords centered 24 Hot Swap 24 Hot Swap 25 Overview The server is a modular multiprocessing server based on the Intel Pentium Pro chip set The chip set incorporates a modular scaleable architecture that integrates a 64 bit bus interface with a primary and peer Peripheral Component Interconnect PCI bus and an Extended Industry Standard Architecture EISA bus The architecture supports Symmetrical Multiprocessing SMP and a variety of operating systems The chassis and system board are designed to meet the needs of the server marketplace The combination of computing performance memory capacity and integrated 1 0 provides a high performance environment for many applications including network servers and multi user systems The server is designed for use in applications where downtime must be minimized To this end the server includes or has the option to include the following m Optional power system red
27. Removing the processor board metal baffle m Adding or removing processors m Installing the processor board metal baffle m Installing the processor board Notice Electrostatic discharge ESD can damage add in boards and other components place them on an antistatic surface Modify the processor board only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground Upgrades and Options 5 16 Removing the Processor Board Warning If the system has been running any processor and heat sink already installed on the board will be hot To avoid the possibility of a burn while removing the processor memory board let the components cool for 10 minutes before continuing with the procedures described here 1 Power off the system and remove the left side panel as described earlier in this chapter Notice Observe static precautions Use an antistatic wrist strap Remove the processor board support panel described earlier in this chapter see Removing a Board Support Panel UJ Holding the board by its edges carefully pull it out until the edge connectors are free see Figure 5 6 A Store board in an antistatic protective wrapper if you are not installing or removing a processor at this time Figure 5 6 Processor Board A Processor board connectors on system board
28. and power up the system with the BIOS FLASH diskette inserted in Drive A 4 The recovery process if required is automatic Configuring Your System 4 29 Resetting the CMOS NVRAM Toreset the CMOS NVRAM 1 Power off the system and remove the panels as described in chapter 5 of this guide Move the CMOS CLEAR jumper AO9T1 to pins 2 3 see Figure 4 3 Turn the system on and wait for the POST to complete This will automatically reprogram the CMOS NVRAM to the default settings Power off the system Move the CMOS CLEAR jumper from pins 2 3 back to pins 1 2 Replace the panels and power on the system Run the SCU to configure your system Clearing and Changing the Password To clear and change the password 1 6 Power off the system and remove the panels as described in the Upgrades and Options chapter Move the PASSWORD CLEAR jumper AOST2 to pins 2 3 see Figure 4 3 Power on the system and wait for POST to complete This automatically clears the old password Power off the system Movethe PASSWORD CLEAR jumper back to pins 1 2 Replace the panels and power on the system To specify a new password run the SCU as described earlier in this chapter Configuring Your System 4 30 Configuring Your System Chapter 5 Upgrades and Options Contents RARI IUE 1 Preparing Your System for Upgrade 4 EQUIPMENT ie
29. any recoverable error message ________ ed after any recoverable error message Press lt F2 gt to enter SETUP Optional message displayed during POST Can be turned off in Setup Previous boot incomplete Default Previous POST did not successfully complete POST loads configuration used default values and offers to run Setup If the failure was caused by incorrect values and they are not corrected the next boot will likely fail On systems with control of wait states improper Setup settings can also terminate POST and cause this error on the next boot Run Setup and verify that the wait state configuration is correct This error is cleared the next time the system is booted Real time clock Real time clock fails BIOS test May require board repair Shadow Ram Failed at offset nnnn Shadow RAM failed at offset nnnn of the 64K block at which the error was detected nnnn Shadow RAM Passed Where nnnn is the amount of shadow RAM in kilobytes successfully tested System battery is dead Replace and The CMOS clock battery indicator shows the battery is dead run SETUP Replace the battery and run Setup to reconfigure the system System BIOS shadowed The system BIOS is copied to shadow RAM System cache error Cache disabled The RAM cache failed the BIOS test and BIOS has disabled the cache System CMOS checksum bad run The system CMOS has been corrupted or incorrectly SETUP modified perhaps by an application pro
30. avoid remote earth conditions Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulations in your country In the U K those regulations are the IEE Use the following guidelines to properly handle and care for your system Protect the system from extremely low or high temperatures Let the system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Appendix A Appendix B Appendix C Appendix D Appendix E Contents Introduction Features Setup Configuring Your System Upgrades and Options Problem Solving Cabling Memory Configurations Option Boards Devices Network Operating Systems Glossary Equipment Log Chapter 1 Introduction Contents Organization Notational Conventions 1 1 Organization This guide tells you how to configure and upgrade your server Its goal is to familiarize you with your server and the tasks necessary for system configuration and upgrading Chapter 1 Introdu
31. bay because the drive generates EMI is more susceptible to ESD and would not have sufficient cooling A 1 44 MB diskette drive is always mounted in bay D A second 3 1 2 inch device can be installed in bay E Upgrades and Options 5 43 Figure 5 17 Removable Media and Diskette Device Bays A es Removable Media and Diskette B Device Bays A CD ROM reader 5 1 4 inch expansion bay E 5 1 4 inch expansion bay 1 44 MB diskette DW 3 1 2 inch expansion device bay p a a ts Kana too Bay A CD ROM always installed Device must have the internal SCSI terminators installed BAY B Second CD ROM QIC Tape SCSI address 2 DAT Tape SCSI address 6 Device must have the internal SCSI terminators removed Bay C QIC Tape SCSI address 2 or address 6 if no DAT DAT Tape SCSI address 6 or address 2 if no QIC Device must have the internal SCSI terminators removed 1 44 MB Diskette drive option Bay D 1 44 MB diskette drive always installed Bay E Second 3 1 2 in
32. board set includes the system board one memory board and two processor boards Figures 2 3 2 4 and 2 5 show the major components on the system board processor board and memory board while the following summarizes the board set features Feature description Two processor sockets up to two Pentium Pro microprocessors on each processor board Sixteen DIMM sockets on the memory board supporting up to 4GB memory using 256 MB DIMMs Four dedicated EISA bus slots and six dedicated 32 bit slots on the system board Two onboard SCSI 2 ultra wide SCSI channel and narrow SCSI channel support PCI based Flash memory based BIOS Basic Input Output System and Setup utilities Integrated super VGA controller ships with 1MB of video memory For optional 1 MB of video memory two onboard upgrade sockets 512 KB each are available that increases total video memory sizeto 2 MB Onboard connectors for two serial ports parallel port narrow SCSI port 5 2 ble keyboard and mouse and VGA monitor Real time clock calendar RTC Detects chassis intrusion and contains sensors for temperature voltage and fan failure System Configuration Utility SCU and SCSISelect Utility 2 13 Figure 2 3 System Board Connector and Component Locations L M N L L C E G 7 gt EE
33. drives The backplanes require an 80 pin single connector attachment SCA connector on the drives you install A drive carrier is required as part of the hot swap implementation A 3 1 2 inch peripheral between 1 0 and 1 6 inches high can be accommodated in each carrier A drive is mounted in the carrier with four fasteners and the carrier is retained in the chassis by a locking handle Figure 2 6 SCSI 2 Hard Drive Bays Six bays for SCSI drives EMI panel and exterior door shown open A fault light on the front panel board gives a general indication that there has been a fault on a hot swap drive Each drive has a set of three lights to indicate the fault or other status power on green LED activity green LED or fault yellow LED Features 2 20 SCSI Drive Hot swap Backplane Features The SCSI backplane is an integral part of the chassis The backplane provides control signals for six SCSI peripheral devices The backplane receives control signals from the system board ultra wide SCSI 2 controller channel The backplane has two main functions SCSI drive control and system data logging Drive sta
34. example 2C 0002 means data bits 12 and 5 bits and 5 set have failed in the lower 16 bits Problem Solving 6 23 Table 6 3 POST Tests continued 2 1 1 1 Initialize interrupt vectors Initialize BIOS interrupts 46 241 23 24 44 Display copyright notice Display CPU type and speed Display prompt Press F2 to enter SETUP Test RAM between 512 and 640K so 23 1 Testextendedmemory 2321 66 __ 2323 Configure advanced cache registers 68 __ 23 31 EnabeexemalandCPUcaches Display external cache size Display shadow message Display non disposable segments Display error messages 72 2 4 1 3 Check for configuration errors Test real time clock 2 4 2 3 HG ett Sot up hardware tempt vectors ese RE 86 __ 3 1 2 3 Reinitiaize onboard vO pors Problem Solving 6 24 Table 6 3 POST Tests continued 90 __ 3211 Initiaizeharddiskdrives __ O 3 2 1 3 3 2 2 3 98 3 2 3 1 Search for option ROMs One long two short beeps checksum failure 3 2 3 3 3 2 4 1 Set up Power Management Enable hardware interrupts 3 3 1 1 3 4 1 1 Check for errors 3 4 1 3 POST done prepare to boot operating system 3 4 2 1 One short beep before boot 3 3 4 3 Clear in POST flag 3 4 2 3 3 4 4 1 3 4 4 3 142 1 Interrupt handler error 2 4 2 1 3 Unknown interrupt error Pending interrupt error 06 4223 Initialize option ROM err
35. failing software If the problems persist with the software contact the software vendor s customer service representative Problem Solving 6 6 After System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure However many situations that are easy to correct can also cause such problems If you have problems after the system has been running correctly check the following If you arerunning the software from a floppy disk try a new copy of the software If you arerunning the software from a hard disk drive try running it from a floppy If the software runs correctly there may be a problem with the copy on the hard disk Reinstall the software on the hard disk drive and try running it again Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard disk drive The drive the drive controller or the system board may be defective If the problems are intermittent there may bea loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to user commands N
36. for Diagnostic Testing Problem Solving To prepare the system for diagnostic testing perform the following Notice Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make sure the system power cord is plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges refer to the documentation supplied with your video display monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A Otherwise place a diskette containing the operating system files in drive A 5 Turn on the system If the power indicator LED does not light refer to Power Light Does Not Light found later in this chapter Monitoring POST while it is running Each time you turn on the system the power on self test POST runs automatically and checks the system board CPU memory keyboard and most installed peripheral devices During the memory test POST displays the amount of memory that it is able to access and test
37. from the front of the chassis To remove the front plastic cover first loosen the thumbscrew located in the middle of the front plastic cover Figure 5 18 Upgrades and Options 5 45 5 Carefully pull out on the thumbscrew until the middle and the top of the front cover are released then remove it from the chassis by pulling it straight up and out of the hinge tabs at the bottom edge of the cover Figure 5 18 Removing Front Plastic Cover Removing front plastic cover from media and diskette drive bays A Thumbscrew that secures the front plastic cover to the front of the chassis B Four snap in tabs that secure the front plastic cover to the top and middle of the chassis C Two frame hinge tabs 6 Place the frame face down on a soft surface to prevent marring it 7 From the bay where you want to install a drive remove the two screws securing the blank panel tray to the chassis Figure 5 19 8 Grasp the blank panel tray and slide it out of the bay 9 Remove the two screws securing each side rail to the blank panel tray Figure 5 20 Upgrades and Options 5 46 Figure 5 19 Removing Blank Panel Tray 10 Save the blank panel tray and screws to reuse if you remove a drive from a bay later and do not
38. information with other computers over telephone or data lines A circuit board that plugs into a dedicated connector on the system board in your computer A small input device that you guide on a flat surface to control the cursor movement and operation of the computer when using certain software programs Nonvolatile RAM A type of RAM that retains its contents even after the computer is powered off This memory stores EISA configuration information See also RAM and SRAM A set of programs that provides the interface between other software programs and the computer The connector on the back of your computer that allows the transfer of data between the computer and a parallel device such as a parallel printer The process of dividing the storage space on a hard disk into Separate areas so that the operating system treats them as separate disk drives Glossary 6 password Pentium peripheral pixel POST R RAM real time clock ROM RS 232C port 5 save SCU SCSI serial communication Glossary A security feature that prevents an unauthorized user from operating your computer See also EEPROM Peripheral Component Interconnect PCI is a high performance peripherals I O bus supporting data transfers of up to 132MB per second A type of microprocessor with a built in math coprocessor cache memory and memory and bus controllers that processes and communicates 32 bits of data at a
39. or diskette drive Chassis mounting screws B Side rails C Four drive mounting screws D Drive Figure 5 22 Engaging the Device Side Rails to the Bay Guide Rails Upgrades and Options 5 49 16 Connect power cable to the back of the drive see Figure 5 23 Note For 5 1 4 inch devices power cables are provided in the chassis for removable 5 1 4 inch media drives including the CD ROM that is factory installed These power cables are interchangeable for 5 1 4 inch devices only you can connect any one of them to any device you install in the 5 1 4 inch media bays The connectors are keyed and can be inserted in only one way For 3 1 2 inch diskette drives power cables are provided in the chassis including the diskette drive that is factory installed The connectors are keyed and can be inserted in only one way 17 Connect the ribbon data cable Figure 5 23 to the device the connector is keyed and can be inserted only one way Note For the 5 1 4 inch media devices be certain that you are using the 50 pin SCSI data cable This cable comes from the system board to the removable media bays and ends at the CD ROM reader in bay A Do not confuse this cable with the 34 pin diskette drive cable which begins on the system board and ends at the diskette drive in bay E Figure 5 23 Installing Device Cables A Signal cable B Power cable Upgrades and Options 5 50 18 Reinstall the front plas
40. reinstall one 11 Remove the device from its protective wrapper and place it on an antistatic surface Record the drive model and serial number in the equipment log Upgrades and Options 5 47 Figure 5 20 Removing Side Rails Removing side rails from blank panel tray A Screws B Side rails C Blank panel tray 12 Set any device jumpers or switches on the device Refer to the installation procedures that came with the device Notice SCSI termination resistors for the 5 1 4 inch devices must be installed in the last SCSI device of the daisy chain cabling top media bay A All other 5 1 4 inch devices must have terminators removed 13 Using the four screws supplied with the drive reinstall the side rails just removed from the blank panel tray Figure 5 21 A Attach the rails to each side of the device C by using only the bottom screw holes as shown The rails for each side of the device are identical 14 Engage the device side rails into the bay guide rails see Figure 5 22 Ensure that the device side rails see Figure 5 22 A areinside the bay guide rails exactly as shown in Figure 5 22 B 15 Push the drive into the bay until the screw holes of the side rails are directly in front of the chassis screw holes and secure with the screws previously removed see Figure 5 21 C Upgrades and Options 5 48 Figure 5 21 Attaching Side Rails to a Device Attaching side rails to removable media drive
41. the 29 4 1 Configuring Your System Configuration and setup utilities are used to change your system configuration You can configure your system as well as option boards you may add to your system using the System Configuration Utility SCU diskette delivered with your system Also several unique system parameters are configured using BIOS Setup which is stored in the system FLASH memory A diskette is not needed to run BIOS Setup The SCSISelect Utility is used if you need to configure either of the SCSI controllers in your system or to perform a SCSI disk format or verify disk operation of these drives If your system has been factory configured the SCU BIOS Setup or SCSISelect utilities do not need to be run unless you want to change the password or security features add option boards or devices or upgrade your system board There are some system configuration parameters that are set by jumpers However these parameters do not usually require change Finally the EZ SCSI utility is included with your system on diskette This program performs MS DOS driver installation for SCSI devices in your system and also installs basic utilities that format and manage SCSI hard disk drives Refer to the documentation on the utility diskette for more information This chapter provides procedures for running the SCU BIOS Setup and the SCSISelect utility Also a section describing
42. the system jumper configurations is presented Several configuration tables are provided in this chapter to record changes you make to the default system configuration Configuring Your System 4 2 System Configuration Utility SCU The System Configuration Utility is used to configure your system The SCU can be used to configure the memory subsystem peripheral device subsystems and interface adapters SCU recognizes ISA Plug and Play boards and PCI boards and displays their configuration SCU also recognizes EISA boards so they can be configured using the configuration diskettes supplied with these boards ISA non Plug and Play adapter boards must be added to the SCU configuration to reserve the resources required by the ISA boards After you add options using the SCU the system automatically configures and initializes them during system initialization at boot up The SCU must be executed every time ISA or EISA adapter boards are added removed or relocated in the system The SCU stores the configuration information in the non volatile memory on your system When you exit the SCU the configuration information is written to non volatile memory The SCU also maintains the Setup configuration which is stored in the battery backed memory This means that when you exit the SCU the Setup and SCU configuration will agree with each other Configuring Your System 4 3 Using the SCU Notice The system can fail following i
43. this is not done the bracket may interfere with an adjacent bracket If you have installed a SCSI host adapter board go to Appendix A for procedures on cabling these boards into the system For all other boards continue with step 12 Connect any external cables if they are needed to the installed option board Replace the side panel power on the system and run the SCU if you have installed any EISA option boards 5 35 Removing an Option Board Note Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emissions characteristics of the system and to assure proper cooling of the system components 1 10 Power off the system and remove the left side panel as viewed from front as described earlier in this chapter Observe the safety and ESD precautions at the beginning of this chapter Disconnect any cables attached to the option board you are removing Remove and save the option board retaining bracket screw Hold the board at each end and carefully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components Remove the board from the expansion slot and place it in an antistatic wrapper If you are replacing a board go to Installing an Option Board earlier in this chapter otherwise continue Install an expansion slot cover over the vacant slot using the previously removed screw Replace th
44. to the settings that you can change TAB or SHIFT TAB Cycle cursor up and down HOME or END Move cursor to top or bottom of window PAGE UP or PAGE DOWN Move cursor to next or previous page F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu Load previous configuration values for this menu ENTER Execute command or Select 9 submenu Select the previous value for the field BIOS Setup Configuration Settings Table 4 5 shows the normal settings for the BIOS Setup Utility and provides a place for you to record any changes you make to these settings Configuring Your System 4 13 Table 4 5 BIOS Setup Configurations MENU PARAMETER NAME NORMAL SETTING YOUR DISPLAY ONLY System Time Time Enter current time hour minutes seconds on 24 hour clock System Date Current Date Enter current date Language English Use to change language indicates the language used by Setup Diskette A 1 44MB 3 1 2 Use to change values indicates the type of diskette drive installed Diskette B Not Installed Use to change values indicates the type of diskette drive installed Not Installed in your system Video System vea Memory Cache a ENTER for menu cache System BOS Area cache video BIOS Area cache Base 0 512 cache Base 512K 640K cache Extended Memoy ea
45. with an optional uninterruptible power supply UPS unit and disables the Power button on the front of the server On 4 Set the appropriate switch on or off according to Table 4 7 Note If you set SW2 to On for use with an optional UPS unit power the unit up before switching power on the server 5 Press the main Power switch on m If using an UPS unit the server powers up as soon as the UPS unit is turned on the Power button on the front of the server is disabled m If not using the UPS unit press the Power button on the front of the server Configuring Processor Board Jumper This section describes how to configure and set the processor board jumper for the number of CPUs on the board Figure 4 2 shows the location of the processor board jumper Configuring Your System 4 24 Figure 4 2 Processor Board Jumper Configuring System Board Jumpers The system board jumpers enable you to set specific operating parameters for your system Figure 4 3 shows the location of the system board jumpers Table 4 8 lists the system board jumpers and their factory default settings Configuring Your System 4 25 Figure 4 3 System Board Jumpers Reserved 12 Reserved 25 A13T14 12 3 CPU Speed ewm A10T 12 3 CPU Speed Reserved ww AO9T4 A15F1
46. B Memory board connector on system board System board B Memory board connector C Memory board DIMMs Installing DIMMs The memory board contains sixteen DIMM sockets Figure 5 5 arranged in four banks Each 168 pin socket can hold a single 72 bit DIMM module with 32MB 64MB 128MB or 256MB of memory When all sixteen sockets are populated the memory board supports a maximum of 4GB of memory with 256MB DIMMs DIMMs must be identical within a bank When properly installed the DIMM module is oriented at an angle of 90 degrees relative to the memory board 1 Remove the memory board as described earlier in this section Notice Observe static precautions Use an antistatic wrist strap Hold DIMMs only by their edges 2 Holding the DIMM module only by the edges remove it from its antistatic package Upgrades and Options Figure 5 5 Inserting Memory DIMMs HHHH ELE 3 DIMMs are keyed so they can only be inserted one way Position the DIMM over the socket on the board Figure 5 5 A and B The notche
47. CSI distribution board Temperature heceta Voltage heceta CPU thermal trip heceta Chassis intrusion front cover PCI PERR OPB ESC detect PCI SERR CPU internal error WDT IOCHK Resetting the System There are several ways to reset the system m Reset button pressing this button clears system memory restarts POST and reloads the operating system m Power on off turning the power off and then on with the power button on the front of the system has the same effect as pushing the Reset button except that power is halted to all peripherals Features 2 10 Chassis Rear Features and Controls Figure 2 2 shows the server rear chassis features and controls Figure 2 2 Rear Chassis Features and Controls A AC input power connector B Power supplies three shown Security padlock loops D Keyboard E Mouse F Rm Features One at the top of the power supply cage that supplies AC power for all the power supplies Possible configurations installed from left most bay 2 supplies nonredundant 3 supplies one redundant One on each side at the top rear of the chassis one on the power supply cage and one on each power supply module PS 2 compatible 6 pin min
48. D system status indicators Displays information about processor type and system failures error and diagnostic information Left to right Drive present power on drive active drive faulty Each drive has three LEDs visible above the bay from the front See Table 2 2 for a list of SCSI disk drive status LED indicator descriptions Features 2 8 Status LED Indicator Descriptions Table 2 1 lists the system status LED indicators along with a description of each LED indicator Table 2 2 lists the disk drive status LED panel indicators along with a description of each LED indicator Table 2 1 System Status LED Indicators Off Power OFF None required normal Amber System power supply failure Replace failed power supply module Off Power OFF None required normal Abnormal condition see Table 2 3 Off None required normal Table 2 2 Disk Drive Status LED Panel Indicators Disk Drive Disk drive power is OFF None required normal Power Disk drive power is ON None required normal Disk Drive Not accessing disk drives None required normal Activity Accessing disk drives None required normal Disk Drive No alarms None required normal Status Internal disk drive failure Replace disk drive Features Table 2 3 System Status Abnormal Conditions LED Amber Conditions System Status Unit fan alarm Memory multi bit error SERR P6 bus error SERR Thermal sensor from S
49. Figure 5 1 Align the top and bottom rows of tabs on the cover with the slots in the chassis and carefully push inward Slide the cover toward the front so the tabs firmly engage in the slots If the cover does not slide freely all the way forward make sure the padlock slot is correctly placed over the loop on the chassis back Attach the cover to the chassis with the two screws you removed earlier and tighten firmly 5 7 7 To prevent unauthorized access inside the system insert and lock a padlock through the loop at the back one at each side Note If your system is already set up plug the system back in reconnect the peripherals and power on the peripherals and system Removing the Top Cover AA Note The top cover does not have to be removed in order to install any upgrades or options You must remove both side covers before you can remove the top cover Caution For proper cooling and airflow do not operate the system with the top cover removed Always replace the cover before powering on the system Caution Do not damage or bend the EMI fingers that are located on the bottom of the cover as you remove and install it or your system may not meet requirements Warning f you are removing the top cover after the system is set up you must first power off the system and all external devices Unplug the system power cor d To remove the top cover 1 Power off the system and ensure it is d
50. Function Select Switches Function Select Switches and Dump Button A Function select switches B Reserved A did Situations that require changing switch settings include using an optional uninterruptible power supply UPS unit Note The switches are set correctly at the factory for your system configuration If your system requires a switch change change only the switch setting for that condition Otherwise keep the switches at their factory settings Table 4 7 shows the switch configurations and functions Set the switches per Table 4 7 and the following steps To change a switch setting use the following procedure Note Power must be completely off before setting the switches otherwise the settings will not be recognized 1 Atthe front of the server press the Power switch off 2 At therear of the server press the Main Power switch off 3 At therear of the server locate the Function Select DIP switch see Figure 4 1 that you want to change Configuring Your System 4 23 Table 4 7 Function Select Switch Settings RESERVED Off factory setting Reserved for future use On SW2 RSTMASK Off factory setting Reset pushbutton switch on front of system is enabled On Reset pushbutton switch on front of system is disabled SW3 ACLINK Off factory setting Sets server for use with a local power source On Sets server for use
51. GA The connector on the back of your computer that allows the transfer of data between the computer and a serial device such as a mouse a modem or a serial printer The program that you use to change the configuration of some ISA desktop and notebook computers This program also contains information about the hardware in the computer Symmetrical Multiprocessing Programs with specific functions such as word processing data base management communications and operating system Static RAM A temporary storage area for data and programs This type of memory does not need to be refreshed but it is lost when the computer is powered off See also NVRAM and RAM Super VGA A type of video display system that provides very high resolution text and graphics on analog color monitors The main circuit board in your computer It contains most of the connectors and ports A type of storage device using magnetic tape Transistor Transistor Logic A type of integrated circuit used in computers See also CMOS Video Graphics Array A type of video display system that provides high resolution text and graphics on analog color monitors Glossary Glossary 101846 01
52. OS initiates scan sequence looking for Plug and Play option boards installed since the last power up or reboot The Plug and Play scan sequence is as follows First BIOS scans for any Plug and Play ISA option board installed in slots 1 P04 starting with slot POL Second BIOS scans for any Plug and Play option board installed in slots 5 P10 starting with slot P05 Always install option boards in the first available slot in the scan sequence As an example if there ISA or EISA option boards installed in slots 1 and P02 of your system and slots and P04 vacant install your Plug and Play option board into slot Controller Adapter Hardware Configurations Table 5 1 lists the option boards you may add to your system and provides information on slot location Upgrades and Options 5 31 Table 5 1 Option Board Hardware Configurations MEMORY ADDRESS OPTION SLOT OPTION BOARD ADDRESS 1 2 3 PCI slot P10 is limited to short PCI option boards because of CPU 2 For disk controllers plugged into slots and the onboard disk controllers the sequence for BIOS scanning to determine the primary Boot disk controller is EISA slots through P04 PCI slot and P06 primary PCI bus Onboard 7880 SCSI primary PCI bus Onboard 7860 SCSI primary PCI bus PCI slot PO7 through P10 peer PCI bus It is recommended that the BIOS be disabled on all
53. S A and Canada the power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a molded on NEMA type 5 15 P plug cap at one end and a molded on cord connector body at the other end The cord length must not exceed 9 feet 2 7 meters Outside the U S A and Canada the plug must be rated for 250 VAC 10 amp minimum and must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country The voltage change occurs via a switch in the power supply Warning Under no circumstances should the user attempt to disassemble the power supply The power supply has no user replaceable parts Inside the power supply are hazardous voltages that can cause serious personal injury defective power supply must be returned to your dealer Safety Notices for Users Outside of the U S A and Canada m PELV Protected Extra Low Voltage Integrity To ensure the extra low voltage integrity of the equipment connect only equipment with mains protected electrically compatible circuits to the external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to
54. SCSI controllers except for the controller with the boot disk drive attached see The SCSISelect Utilities in the Configuring Your System chapter This saves memory address resources and provides control over the boot device independent of board slot locations Additional IRQ s can be made available as follows Disabling Comm Port 1 IRQ4 is available Disabling Comm Port 2 IRQ3 is available Disabling Parallel Port IRQ7 is available A maximum of five LAN channels consisting of any combination of single or dual channel Install EISA LAN card in the first available EISA slot from the bottom Install PCI LAN card in the first available PCI slot from the bottom A maximum of two SCSI controllers may be installed Install the first controller card in PCI slot 7 and the second controller in PCI slot PO8 Upgrades and Options 5 32 Installing an Option Board Note Before installing an ISA non plug and play option board run the SCU and configure the resources required by the option board 1 Power off the system and remove the left side panel as viewed from front as described earlier in this chapter 2 Observe the safety and ESD precautions at the beginning of this chapter 3 Remove and save the expansion slot screw and cover Figure 5 12 Figure 5 12 Removing the Expansion Slot Screw and Cover A Expansion slot cover B Expansion slot screw Notice Observe static precautions Use an antistatic wrist st
55. SI devices installed in the system does the hard disk drive activity indicator turn on briefly If not refer to Hard Disk Drive Activity Indicator Does Not Light in this chapter Problem Solving Confirming Loading of the Operating System Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the operating system prompt does not appear refer to Problems With Application Software found later in this chapter Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems Power LED does not light System cooling fans do not rotate No characters appear on screen Characters on the screen appear distorted or incorrect No beep or incorrect beep pattern Floppy disk drive access LED does not light Hard disk drive access LED does not light The SCU does not boot Problems with application software Try the solutions in the order given If you cannot correct the problem contact your service representative for assistance Problem Solving 6 12 Power LED Does Not Light Check the following m 15 the system operating normally If so the power LED is probably defective m Arethere other problems with the system If so check the items listed under System Cooling Fans Do Not Rotate System Cooling Fans Do Not Rotate Problem Solving Note The system has five hot swap cooling fan modul
56. Server MH4000 User s Guide Copyright 1997 Packard Bell Inc Trademarks Adaptec is a registered trademark of Adaptec Corporation DigiBoard is a trademark of DigiBoard Corporation INTEL is a registered trademark of Intel Corporation Mylex is a registered trademark of Mylex Corporation MS DOS is a registered trademark of Microsoft Corporation Pentium is a registered trademark of Intel Corporation PS 2 is a trademark of International Business Machines Corporation Other product and company names are registered trademarks and trademarks of their respective holders Printed in the United States of America PN 101846 01 7 97 Safety Notices A A Caution To reduce the risk of electric shock which could cause personal injury follow all safety notices The symbols shown are used in your documentation and on your equipment to indicate safety hazards Warning Lithium batteries can be dangerous Improper handling of lithium batteries may result in an explosion Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Warning The detachable power supply cords are intended to serve as disconnect devices Warning This equipment uses 3 wire grounded power cords To prevent electrical hazards do not remove or defeat the ground prong on the power cords Replace a power cord if it gets damaged Contact your dealer for an exact replacement In the U
57. User s Guide Setup Chapter 4 Configuring Your System Contents Configuring Your System 1 System Configuration Utility 2 Using the SGU Lied eibi Ie no poe rte bri ge ee Eb 3 SCU Command Line Parameters 5 SCU Configuration Settings 6 ISA Board 7 BIOS Setup Utility zs E Rees EE URGE US 10 Using the BIOS Setup Utility 11 BIOS Setup Configuration 5 12 Exiting BIOS 17 SGCSISelect Utility ui ex here pee ERO EH Rod pet 17 Using the SCSISelect Utility 18 SCSISelect Configuration Settings 19 Exiting SCSISelect 20 Configuring System Jumpers and Switches 21 Before You Begin 21 Configuring I O Riser Board Function Select Switches 21 Configuring Processor Board 23 Configuring System Board Jumpers 24 Moving System Board Jumpers 27 Updating the 105 28 Resetting the CMOS 29 Clearing and Changing
58. alendar information stored in a non volatile memory NVRAM The real time clock battery Figure 2 3 G provides power backup for the real time clock A BIOS and Setup Utility are located in the Flash EPROM on the system board and include support for system setup and PCI ISA Plug and Play auto configuration A number of security reliability and management features also have been incorporated to meet vital server needs Video SCSI Controllers 2 17 The onboard integrated Cirrus Logic CL GD5446 super VGA controller PCI is a high performance SVGA subsystem that supports the following BIOS compatibility with VGA EGA CGA Hercules Graphics and MDA m 1MB of Video Memory expandable to 2 MB Figure 2 3 K m 16 bit bus for high speed display memory access Hardware accelerated bit block transfers BITBLT m Supports 72Hz refresh non interlaced at 640x480 800x600 or 1280x1024 resolutions m Displays of up to 16M colors at 640x480 and 800x600 resolutions 64K colors at 1024x768 resolutions and 256 colors at 1280x1024 resolutions with the optional 2 MB video memory Note SVGA drivers may be required to use the high performance video modes The system board includes an embedded ultra wide SCSI 2 controller Adaptec AIC 7880 and a fast narrow SCSI 2 controller Adaptec AI C 7860 integrated as PCI bus masters The AI C7860 supports data paths of 8 bit fast narrow SCSI at a data transfer rate of 10 MB
59. asize a recommended sequence of steps Introduction 1 4 Introduction Chapter 2 Features Contents OVerVIGW iste tase rh Rire nea dns ates vee tana ves RR ER MAR 1 Expanding the Server as Needs Grow 2 Configuration 5 3 System Feature Summary 4 Chassis Front Features and Controls 6 Status LED Indicator 8 Resetting the Systems suci abet ned kn R e ETE 9 Chassis Rear Features and Controls 10 Power Supply Status Lamp 11 System Board Features 12 eL ea e Lena et eta 15 ee 15 Bus Master I O Expansion Slots 16 Real Time 16 o 16 VIG To ER EET 16 SCSI Controllers 17 Peripheral Controller 18 External Device Connectors 18 Keyboard and 18 Peripheral Devices 0 18 SCSI 2 Hard Drive Bays 18 SCSI Drive
60. aving any changes you Changes have made in this session Previous selections remain in effect Get Default Values Displays default values for all Setup menus Useful if BIOS detects a problem with the values stored in CMOS Load Previous Reverts to previously saved values if the new Values values have not been saved to CMOS Save Changes Stores the current selections without exiting the Setup program SCSISelect Utility Your system board includes two integrated SCSI host controllers used to manage SCSI devices in your system The AIC7880 wide SCSI controller provides support for four internally mounted ultra wide hard disk drives The AlC7860 narrow SCSI controller provides support for internally mounted tape and CD ROM devices as well as externally connected SCSI devices The integrated SCSI host controllers are configured using the SCSISelect utility Use the SCSI Select utility to m Change the SCSI host adapters default values m Check and or change SCSI device settings for a particular device m Perform low level formatting on SCSI disk devices m Perform verify operations on SCSI disk devices Configuring Your System 4 18 Using the SCSISelect Utility Torun the SCSISelect Utility perform the following procedure 1 Power on the system The system boots up 2 During initialization press CONTROL A The SCSISelect Utility starts When SCSI Select detects more than one AI C 78xx host adaptors it displ
61. ays a selection menu listing the bus and device number of each adapter When the selection menu appears select the channel you wish to configure as follows 00 08h AIC7880 01 06h AIC7860 3 Once you select the adapter the following screen is displayed SCREEN DESCRIPTION Configure View Host Adapter Configure host adapter Settings and device settings SCSI Disk Utilities The utility scans the SCSI bus for SCSI devices reports a description of each device Run these utilities before configuring SCSI devices 4 f you wish to format a disk verify disk media or display a list of devices and their SCSI IDs select SCSI Disk Utilities If you wish to configure the adapter or a device select Configure View Host Adapter Settings Configuring Your System 4 19 SCSISelect Configuration Settings The following keys are active for all SCSISelect screens ESC E another within a screen Selects an option EXIT if at the Main menu F5 ______ Switches between color and monochrome F6 Resetstohostadapterdefaults Table 4 6 shows the normal settings for the SCSI Select Utility and provides a place for you to record any changes you make to these settings Table 4 6 SCSISelect Setup Configurations OPTION OR DISPLAY ONLY CONFIGURATION ress ENTER formenu eel ot Press ENTER formenu Yes O 40 0 pl Yes ________ a os ura Yes Yes Pres
62. cache Memory Resins OOOO SSS C cane oco C cane mao ore pup Memory Shadow moo S ENTER for menu Shadow ____________ Shadow Enabled This parameter will be overwritten by the SCU setting Configuring Your System Table 4 5 BIOS Setup Configurations Continued MENU PARAMETER NAME NORMAL SETTING YOUR OR DISPLAY ONLY CONFIGURATION Video Shadow JEmbed Regions with Legacy Expansion ROMs O Paine Press ENTER for menu amm SETUP Prompt Enabled POST Errors Enabled fF Numlock Press ENTER for menu Numok ON _ Key Click enabled Key Board auto repeat rate see Key Board auto repeat delay ADVANCED MENU ba Press ENTER for menu hc Press ENTER for menu DIMM Group 3 Status DIMM Group 4 Status This parameter will be overwritten by the SCU setting Configuring Your System 4 15 Table 4 5 BIOS Setup Configurations Continued OR DISPLAY ONLY CONFIGURATION Memory Group _ Memory Configuration emery Waring POST Emr Press ENTER for menu cpu Reor Peruri sus _ O o foa _ __ ________ O fe Press ENTER for menu ___
63. cation such as modem transmission A group of eight bits Glossary 2 CD ROM drive Centronics port CGA CMOS COM1 or COM2 command configuration coprocessor CPU CRT D DC default density device driver disk drive Glossary A very fast limited portion of RAM set aside for temporary storage of data for direct access by the microprocessor Compact Disk ROM drive A type of mass storage device that reads information from a compact disk An industry standard parallel port See also parallel port Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors Complimentary M etal Oxide Semiconductor A type of low power integrated circuit used in computers See also TTL The name you can assign a serial port to set or change its address See also serial port An instruction that directs the computer to perform a particular operation The way in which a computer is set up to operate Some configurable options include CPU speed serial port designation and memory allocation See math coprocessor Central Processing Unit See microprocessor Cathode Ray Tube Thetype of video display used in monitors for desktop computers Direct Current The type of current available in the rechargeable battery packs used in portable computers See also AC The factory setting your computer uses unl
64. ch device Upgrades and Options 5 44 Installing 5 1 4 Inch Device 3 1 2 Inch Diskette Drive AA Caution CD ROM devices contain a laser system and are classified as 55 1 LASER PRODUCTS To use these devices properly thoroughly read the documentation provided by the CD ROM manufacturer and keep the documentation for future reference In case of any trouble with a CD ROM please contact your nearest service representative To prevent direct exposure to the laser beam do not try to open the enclosure Use of controls or adjustments or performance of procedures other than those specified in the CD ROM manufacturer s documentation may result in hazardous radiation exposure Note If you are replacing a diskette drive in Bay D or installing a diskette drive in bay E use the internal diskette drive cables provided with the system If you installing SCSI device in bays B and C you must use the internal SCSI cables Contact your sales representative or dealer for a list of approved optional peripheral devices 1 Power off the system and remove the left side panel as viewed from front described earlier in this chapter 2 Observe the safety and ESD precautions listed at the beginning of this chapter 3 Unlock and open the short bay door 4 Each empty media or diskette drive bay has a blank panel tray To remove a blank panel tray from the chassis you must first remove the front plastic cover
65. configuring your computer screen is displayed At this screen select Step 5 Save and exit and press ENTER The Save and exit screen is displayed At this screen select Save the configuration and restart the computer and press ENTER The Reboot screen is displayed At this screen press ENTER Now that you have reserved the system resources you can install the ISA board Configuring Your System 4 10 BIOS Setup Utility The BIOS Setup Utility like the SCU is used to change system configuration parameters This utility has some unique parameters and many parameters that are also configurable with the SCU The utility is resident in the system FLASH memory and does not require a diskette or an operating system present to run However parameters set with the BIOS Setup Utility that can also be set with the SCU will be overwritten by the SCU the next time the SCU is run Since the configuration information stored in the SCU overrides the configuration information stored in the BIOS Setup utility it is strongly recommended that you only use the BIOS Setup utility for the following reasons m If the floppy disk drive is disabled and you want to enable the floppy disk drive to access the SCU diskette m Todisable the floppy drive after changing the SCU to stop unauthorized SCU changes m Toconfigure the system when there is no operable diskette drive m Tocorrect a configuration error so the system will boot m Toc
66. ct Drive A type run SETUP Type of floppy drive is not correctly identified in Setup or Incorrect Drive B type run SETUP Invalid NVRAM media type Problem with NVRAM CMOS access Keyboard controller error The keyboard controller test failed You may have to replace the keyboard or controller Keyboard error nn The keyboard is not working BIOS discovered a stuck key and displays the scan code nn for the stuck key Keyboard locked Unlock key switch Unlock the system to proceed Monitor type does not match CMOS Monitor type is not correctly identified in Setup Run SETUP Operating system not found The operating system cannot be located on either drive A or drive C Enter Setup and see if the fixed disk and floppy are properly identified Parity Check 1 nnnn A parity error was found in the system bus Parity Check 1 or or the I O bus Parity Check 2 BIOS attempts to locate and Parity Check 2 nnnn display the address on the screen If it cannot locate the address it displays f your system displays this message write down the message and notify your customer representative If your system fails after you made changes in the BIOS Setup menus you may be able to correct the problem by entering Setup and restoring the original values Problem Solving 6 20 Table 6 2 BIOS Messages Continued Press F1 to resume lt F2 gt to Setup lt F1 gt to resume lt F2 gt to Setup Displayed after
67. ction Introduces you to the purpose and structure of this guide Chapter 2 Features Gives you an overview of the server and describes major system components Chapter 3 Setup Tells you how to select a site unpack the system get familiar with the system make cable connections and power on the system Chapter 4 Configuring Your System Tells you how to configure the system and provides instructions for running the System Configuration Utility SCU the BIOS Setup Utility and the SCSISelect Utility This chapter also tells you how to configure function select switches and system board jumpers in order to set specific operating parameters Chapter 5 U pgrades and Options Provides you with instructions for upgrading your system with optional processor memory options cards and peripheral devices Chapter 6 Problem Solving Contains helpful information for solving problems that might occur with your system Introduction 1 2 Introduction Appendix A System Cabling Includes cabling information for the two onboard SCSI controllers and the RAID controller Appendix B Memory Configurations Defines the allowable memory configurations for your system Appendix C Option Boards Reserves a section of your user s guide to store add in adapter board installation procedures Appendix D Devices Reserves a section of your user s guide to store add on device installation p
68. d Caution Before applying power do one more check Make sure the board is completely seated in the system board connector before applying power Incomplete insertion can result in damage to the system board and to the board you have installed 6 Replace the board support panel as described earlier in this chapter see Installing a Board Support Panel 7 Replace the side panel and turn on the power Upgrades and Options 5 22 Modifying the System Board The following sections provide procedures for upgrading and configuring the system board in your system Topics covered include m Installing video memory m Replacing the non volatile memory m Replacing the real time clock battery Notice Electrostatic discharge ESD can damage add in boards and other components place them on an antistatic surface Modify the baseboard only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground Upgrades and Options 5 23 Video Memory The base system includes two 512K video memory modules and two sockets on the system board If you add two additional 512K video memory modules into the sockets shown in Figure 5 8 the base video memory size is increased from 1 to 2 MB Figure 5 8 Video Memory Location Aol ES D E BB EI Upgrades and Options 5 24 Installing Video Memory Notice Observe static p
69. d earlier in this chapter 8 Replace the side panel and turn on the system 9 Run the BIOS Setup or SCU torestore configuration settings to the real time clock Upgrades and Options 5 28 5 This section describes how to install and remove EISA ISA and PCI option boards The system board has four dedicated EISA ISA bus master expansion slots and six dedicated PCI bus master expansion slots see Figure 5 11 The high performance PCI local bus allows the adoption of newer networking technology such as ATM and 100 MB second Ethernet NICs with a minimum of effort and without concern for 1 0 bottlenecks The PCI local bus offers up to 133 MB second bandwidth This combination of PCI and EISA expansion offers continuing support for existing special function EISA add in boards such as X 25 Multiport Serial cards Figure 5 11 PCI and EISA Slot Locations S 1 E Option board connectors on system board P10 13 System board B Connectors for PCI option boards Connectors for EISA option boards P09 PCI 12 B Pos Pere P07 10 Parao PO5 00 P04 EISA 4 3 01 EISA 1 Upgrades and Options 5 29 Installation Considerations Newer adapters designed for Plug and Play systems are automatical
70. d on factory default OUT A08T1 Password Clear Password protection Password protection enabled 1 2 1 2 AO08T2 Password cleared protection off CMOS Clear Real time clock CMOS RTC CMOS protection enabled 1 2 1 2 AO9T1 protection RTC CMOS cleared to factory defaults CPU Speed Used with jumpers at Required on factory default A09T2 A09T3 A09T4 and A10T to set CPU speed CPU Speed Used with jumpers at ired on factory default A09T3 9 2 09 4 and A10T to set CPU speed CPU Speed Used with jumpers at ired on factory default 09 4 09 2 09 and A10T to set CPU speed CPU Speed Used with jumpers at ired on factory default A10T A09T2 AO9T3 and AO09T4 to set CPU speed Reserved Required on factory default 1 2 1 2 A13T14 Reserved A15F1 Required on factory default 2 3 2 3 2 3 All nine jumpers must Required on factory default P25 in Configuring Your System 4 27 Moving System Board Jumpers AA Caution Before doing the procedures in this section make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage Notice Observe static precautions Use an antistatic wrist strap To configure the system board options 1 Power off the system and remove the covers as described in Chapter 5 of this guide Check to ensure the system p
71. deo Appears fatal initialization cannot continue Refer to the section BIOS User s Information in this chapter If Monitor Displays Error Note error press F1 to continue boot or F2 to enter Setup Refer to the section B OS User s Information in this chapter To Enter Setup Setup changes specific options then writes to CMOS NVRAM Press F2 during initialization to run Setup If you do not press F2 the boot process continues Enter BOOT Diskette If prompted insert the boot diskette The BIOS indicates errors by writing an error code to the PS 2 standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Report any error code to your service representative Verifying Proper Operation of Key System Indicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity indicator should turn on briefly Check for the following m Does the diskette drive activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter m f a second diskette drive is installed does its activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter m If thereis a hard disk drive or SC
72. drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 5 16 13 Align drive carrier assembly so it engages the guide rails in the bay 14 Gently push the assembly into the bay until the drive docks with the backplane connector and locks in place Figure 5 16 Installing Hard Disk in Carrier Installing 3 1 2inch hard disk drive in carrier for hot swap bays A Carrier B Four screws C Hard disk drive D SCA connector 15 Close the EMI metal panel and secure with the two thumbscrews 16 Close the front exterior panel Upgrades and Options 5 42 Removable Media Devices and Diskette Drives A CD ROM reader is always mounted in bay A SCSI removable media devices can be installed in peripheral bays B and C SCSI devices should be installed in the first available bay from the top bay A Figure 5 17 illustrates the recommended removable media configuration These bays are intended to hold tape CD ROM or other removable media drives Narrow SCSI drives in the 5 1 4 inch bays receive control signals from a fast wide SCSI 2 controller on the system board channel A Notice The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling top media bay A All other devices must have terminators removed Hard disk drives cannot be installed in a 5 1 4 inch external
73. e number of power supplies System board has two slots for processor boards Each processor board may contain up to two processors for a configurable range of one two three or four processors System board has two video memory upgrade sockets 512 KB each for an additional 1 MB of video memory Memory board supports 16 DIMM devices for a minimum memory size of 64 MB maximum is 4 GB 2 3 m System board has four EISA slots and six PCI slots for add in boards The system board also has a riser board for external 1 0 serial parallel video interfaces m Chassis can hold 11 drives 6 hot swap bays for 3 1 2 inch ultra wide SCSI 2 hard drives three 5 1 4 inch half height bays for removable media drives with a CD ROM reader already installed in one bay and two 3 1 2 inch half height bays with a diskette drive already installed in one bay m Chassis supports up to three power supplies The third power supply can be added to provide redundant power Configuration Constraints Power supplies are hot swappable and are easily removed and installed The third optional power supply provides redundant power so that if one of the three power supplies fail the system will continue to operate and the failed power supply can be hot swapped That is the failed power supply is removed and replaced without turning power off The system has three 5 1 4 inch half height bays accessible from the front These bays are convenient for di
74. e side panel and power on the system If you removed an EISA ISA option board run the SCU to configure the system as described in the Configuring Your System chapter Upgrades and Options 5 36 Power Supply Module The following sections provide procedures for removing and installing a power supply module Removing a Power Supply Module If the amber LED on a power supply module is lit the power supply module can be hot swapped If the amber LED on a power supply module is not lit it is recommended that power to the system be turned off before removing the power supply module To remove a power supply module perform the following steps see Figure 5 14 1 Press the locking clip on the release handle with your thumb 2 Pull therelease handle with your index fingers 3 Remove the power supply module Figure 5 14 Removing a Power Supply Module amp gg 60 55 Upgrades and Options 5 37 Installing a Power Supply Module 1 Before installing the power supply module pull the release handle down Slide the new or replacement power supply module into the chassis until the power supply module release handle is almost closed upright position Push the power supply module release handle up and in until the power supply module slides in further and locks in place
75. e speed Timing requires 60 ns fast page devices A memory DIMM upgrade kit consists of 2 or 4 identical of the same size and type DIMMs defined as 2 32MB DIMMs 64MB 4 x 32MB DIMMs 128MB 4 x 64MB DIMMs 256MB 4 x 128MB DIMMs 512MB 4 x 256MB DIMMs 168 The 2 x 32MB DIMMs upgrade kit is used only for servers that were originally shipped with 64MB two 32M B DIMM s of memory Figure B 1 System Board DIMM Sockets The following table describes memory requirements and characteristics Memory Configurations 2 Bank installation DIMM type Always begin with the top DIMM sites P3 and P11 Use only 72 bit 168 pin fast page mode as you fill the sockets DIMMs with gold plated edge connectors single or double sided All DIMMs in a bank must be identical size Use JEDEC compatible DIMMs Contact customer service representative for list of Number of DIMMs supported 2 4 8 12 or 16 approved DIMMs DIMMs may differ in size from bank to bank Table B 1 lists the distribution of DIMMs for system memory configurations that maximum socket availability other combinations are possible Table B 1 Memory Configurations Memory Type eto o P11 oo o o P11 P12 ooo P11 P12 pawsa P11 P4 P12 P13 P6 P14
76. equired normal Power Disk drive power is ON None required normal Disk Drive Off Not accessing disk drives None required normal Activity Accessing disk drives None required normal Disk Drive Off No alarms None required normal Status Internal disk drive failure Replace disk drive Problem Solving 6 27 Table 6 6 System Status Abnormal Conditions LED Amber Conditions System Status Unit fan alarm Memory multi bit error SERR P6 bus error SERR Thermal sensor from SCSI distribution board Temperature heceta Voltage heceta CPU thermal trip heceta Chassis intrusion front cover PCI PERR OPB ESC detect SERR CPU internal error WDT IOCHK Problem Solving 6 28 Problem Solving Appendix system Cabling Contents Before You Begin 1 Static PrecautiOls i m En ee ded e te tee v bee ird 1 Standard SCSI Bus 2 RAID 4 Installing the RAID Controller esses 6 Configuring the RAID Controller 1 This appendix contains information and procedures on cabling configurations used in your system The configurations include Standard SCSI bus a Optional RAID controller Before You Begin Warning The DC push button on off switch on the front panel does not turn off the system AC power Before doing the procedures in this chapter make sure that your system is powe
77. er Interrupts Select from scrollable list DMA Channels Select from scrollable list Port address Select from scrollable list Start Start Slot Select from scrollable list Memory address Select from scrollable list Pp PO ____ _ a pO EE i Configuring Your System 14 15 16 17 18 19 20 21 4 9 The Add screen is displayed Select the slot in which you want to install the board and press ENTER Note f the board you add causes a conflict in the configuration a Caution message is displayed Press ENTER at the message This leads you to the screens that allow you to resolve the conflict The Step 2 Add or remove boards screen is displayed At this screen select Done by pressing F 10 The Steps in configuring your computer screen is displayed At this screen select Step 4 Examine switches or print report and press ENTER The Step 4 Examine switches or print report screen is displayed The boards marked with an arrow indicate that the boards in your system may have jumpers and switches that you must physically verify or that a software statement with additional information about the board is provided Select Done by pressing F 10 Note If the ISA board you are adding to the configuration does not have switches jumpers software statements or connection information an Information message appears on screen Press ENTER and proceed to the next step The Steps in
78. er board if present you received error messages refer to the Error M essages section for information about error messages If the problem persists there may be a problem with the hard disk drive the optional controller board system board drive signal cable or LED connector Contact your service representative for assistance Problems with Application Software If you have problems with application software perform the following Verify that the software is properly configured for the system Refer to the software installation and operation documentation for instructions on setting up and using the software Verify a different copy of the software to see if the problem is with the copy you are using Make sure all cables are installed correctly Verify that the system board jumpers are set correctly Refer to the Configuring Your System chapter for jumper settings If other software runs correctly on the system contact your vendor about the failing software If the problem persists contact the software vendor s customer service representative for assistance Problem Solving 6 18 BIOS User s Information This section describes the various screen messages and beep codes of the system BIOS The BIOS indicates errors by writing an error code to the PS 2 standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The erro
79. es In addition their are two cooling fans that are an integral part of each power supply There are no serviceable components inside the power supply If the power supply is opened the manufacturer s warranty is voided Three of the hot swap fans are accessible from the rear of the system The other two hot swap cooling fans are accessible from the front of the system by removing the left hand bezel refer to the Upgrades and Options chapter 5 in this guide Check the following m s power available at the wall outlet m s system power cord properly connected to the system and the AC wall outlet m 15 power connector for the cooling fan connected to the system board m 15 front panel power on indicator lit m 5 cable from the front panel board connected to the system board If the switches and connections are correct and the power outlet is functioning the power supply has probably failed Contact your service representative for assistance No Characters Appear On Screen Check the following m 15 riser card fully seated in the system board connector The riser card is the small card that the mouse and keyboard plug into m 15 keyboard working s the video display plugged in and turned on m brightness and contrast controls properly adjusted m Arethe video display switch settings correct m 15 the video display signal cable properly installed If you are usi
80. ess you instruct it otherwise For example when powering up the computer will boot from the default drive The capacity of information bytes that can be packed onto a storage device such as a floppy disk A software program that a computer must use to recognize and operate certain hardware such as a mouse or a video monitor A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk 005 DRAM ECC EEPROM EGA EISA EMI EMS EPROM ESD expanded memory expansion slot extended memory F flash EPROM floppy disk drive format Disk Operating System See operating system Dynamic RAM See RAM Error Checking and Correction A method of detecting and correcting errors Electrically Erasable Programmable Read Only Memory A type of memory device that stores password and configuration information Enhanced Graphics Adapter A type of video display system that provides medium resolution text and graphics on TTL monochrome color and enhanced color monitors Extended Industry Standard Architecture An industry standard for computers and circuit cards that transfer 32 bits of data at a time Electromagnetic nterference Expanded Memory Specification A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds Some software requires
81. gram that changes data stored in CMOS Run Setup and reconfigure the system either by getting the default values or making your own selections System RAM failed at offset nnnn The system RAM failed at offset nnnn of the 64K block at which the error was detected nnnn System RAM Passed Where nnnn is the amount of system RAM in kilobytes successfully tested System timer error The timer test failed Requires repair of the system board UMB upper limit segment address Displays the address nnnn of the upper limit of the Upper nnnn Memory Blocks indicating released segments of the BIOS which may be reclaimed by a virtual memory manager Video BIOS shadowed The video BIOS is successfully copied to shadow RAM f your system displays this message write down the message and notify your customer representative If your system fails after you made changes in the BIOS Setup menus you may be able to correct the problem by entering Setup and restoring the original values Problem Solving 6 21 Messages and Beep Codes Whenever a recoverable error occurs during POST BIOS displays a message on the video display screen and causes the speaker to beep twice as the message appears BIOS also issues a beep code one long tone followed by two short tones during POST if the video configuration fails or if an external ROM module does not checksum to zero At the beginning of each POST test routine the BIOS outputs the test point error c
82. h opens when the side doors are opened a power inter lock signal is transmitted to the system board controlling a power shut down to the system for safety Secure the side covers by using padlocks not provided The top cover cannot be removed until the side covers have been removed Not shown in figure The system contains sensors to monitor temperature voltage and fan failure Features 2 24 Software Locks via the BIOS Setup Using Passwords Hot Swap Power The BIOS Setup has software features that let you control access to one or more parts of the system Set and enable an administrative password m Set and enable a user password m Enable password on boot m Disable writing to the diskette drive when secure mode is set If only a supervisor password is set and enabled Enter this password to boot the server and run the SCU If both the user and administrative passwords are set and enabled Enter either one to boot the server Enter the administrative password to access the SCU or BIOS Setup to change the system configuration The System has three Hot Swappable Power Supply modules Two of the Power Supply modules are standard and one of the Power Supply modules is optional The first and second slots are basic power supply module slots the third slot is a redundant power supply module slot Each failed power supply module can be removed without turning off power Each power supply module has two LEDs Table 2
83. i DIN connector PS 2 compatible 6 pin mini DIN connector Reserved COM2 COM2 serial port 9 pin connector H COM1 COM 1 serial port 9 pin connector xternal SCSI Narrow SCSI 50 pin connector J Function select See Configuring Switch and J umper Settings in Chapter 4 switches of this User s Guide K Dump button See Configuring Switch and J umper Settings in Chapter 4 of this User s Guide L VGA VGA monitor 15 pin connector M Printer LPT1 25 pin Centronics compatible parallel port connector N PCI slots Six PCI add in board slot locations Knockouts Available to route SCSI signals to peripheral boxes P Knockouts Available to route SCSI signals to peripheral boxes EISA slots Four EISA add in board slot locations R Power supply status See Table 2 4 for status descriptions lamps Power Supply Status Lamp Descriptions Table 2 4 lists the power supply status lamps Table 2 4 Power Supply Status DC Power ue Power is None required normal None required normal Power failure Abnormal power temperature Power FAN alarm DC Power alarm Replace power supply Clean air passages Replace power supply Replace power supply Features 2 12 System Board Features Board set summary Multiple processor support Upgradable memory Add in board support SCSI controller BIOS Video External device connectors Clock System hardware monitoring Configuration utilities Features The
84. is section describes the jumpers and switches used on the 1 0 riser board processor board and system board Only a qualified technical person should perform the procedures in this section Notice Electrostatic discharge ESD can damage the system board Modify the system board only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground The system jumpers enable you to set specific operating parameters for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins Configuring I O Riser Board Function Select Switches This section describes how to configure and set the function select switches for specific operating parameters Caution Before doing the procedures in this section make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before setting switches and moving jumpers can result in personal injury and equipment damage The function select DIP switches configure the modes of your server Figure 4 1 shows the DIP switches that consist of a block of four switches accessible on the 1 0 panel that is located on the 1 0 riser board at the rear of the chassis Configuring Your System 4 22 EX 5 gr BE Tn ee Figure 4 1
85. isconnected from the ac wall outlet 2 Observe the safety and ESD precautions listed at the beginning of this chapter 3 Remove both side panels 4 At the back remove two retaining screws from the top cover see Figure 5 2 Upgrades and Options 5 8 5 Avoid bending the fingers as you slide the cover back very slightly to about a 1 2 inch or less Then pick the cover straight up from the chassis Figure 5 2 System Top Cover Removing top cover A Retaining screws two at back To avoid damaging EMI fingers do not slide the cover back much more than the 1 2 inch implied here Upgrades and Options Installing the Top Cover 1 Before replacing the top cover make sure no tools or loose parts have been left inside the system chassis 2 Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected 3 Lower the cover straight down with the front edge about 1 2 inch back from the edge of the plastic bezel front cover The sides of the cover should be outside the chassis metal 4 Carefully slide the front edge of the cover forward until it stops at the edge of the front bezels 5 Reinstall two retaining screws at the back 6 Reinstall the two side panels Removing a Board Support Panel AA A metal panel supports the memory board and both processor boards To remove a processor or memory board you must rem
86. least 125 of the current rating of the system m The power cord connector that plugs into the wall outlet must be terminated in a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region m The power cord connector that plugs into the system must be an IEC type CEE 22 female connector m The power cord must be less than 1 8 meters 6 0 feet long Warning Your system shipped with a power cord Do not attempt to modify or use the supplied AC power cord if it is not the exact type required Setup 3 6 Powering On Your System D 1 Make sure all external devices such as a video display keyboard and mouse optional have been connected and the power cords are connected 2 Power on the video display and any other external devices 3 Press the push button power on off switch on the front panel Verify that the power on LED is lit If it is not lit ensure the ac power cords are connected to a functional ac power source After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system board CPU module memory keyboard and most installed peripheral devices If you have problems powering on your system refer to Problem Solving in Chapter 6 of this User s Guide After you have successfully powered on your system refer to Configuring Your System in Chapter 4 of this
87. ling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Caution Internal support panel proper cooling and airflow To prevent damage to the system board from partially inserted processor memory board and to provide proper cooling and airflow always install the internal support panel for the processor memory board before installing the chassis side and top covers and turning on the system Operating the system without this support panel in place can damage system parts Upgrades and Options 5 3 Caution Ensure complete board insertion When installing a processor memory board before installing the board support panel confirm visually that the board edge connectors are correctly oriented at the system board connector not too low or too high After installing the board support panel make sure the board is completely seated in the system board connector before applying power Incomplete insertion can result in damage to the system board and the board being inserted Also ensure that add in boards are completely and correctly seated in the system board connectors before applying power Caution Chassis covers proper cooling and airflow Fo
88. ly configured by the system without any user intervention Older ISA and EISA adapters must be manually configured as detailed below Once the manual configuration is complete the Plug and Play adapters are configured around the manually configured adapters without causing any resource conflicts ISA Adapters These adapters can be Plug and Play ISA adapters that are not Plug and Play must be manually configured following the instructions supplied with the board The configuration is defined to the system by creating the ISA configuration file when running the SCU For details on running the SCU refer to Chapter 4 Note The configuration files for boards supplied with your server have already been included on the SCU diskette EISA Adapters Copy the configuration files CFG and if supplied the overlay file OVL to the SCU diskette For details on running the SCU refer to Chapter 4 Consider the following points when installing option boards Any EISA slot can be a master or a slave EISA bus priority is slot P04 slot 1 having the highest priority EISA slot is the bottom option board slot on the system board See Figure 5 11 for EISA slot numbers PCI bus priority is slot PO5 P10 slot PO5 having the highest priority PCI slot 5 is the bottom PCI option board slot on the system board See Figure 5 11 for PCI slot numbers Upgrades and Options 5 30 On system power up and reboot BI
89. m with three power supplies the third supply gives redundancy because the load is redistributed if one supply fails The following subsections describe mechanical locks and software locks via the BIOS Setup Utility Mechanical Locks and Monitoring Features Figure 2 8 shows the server mechanical locks and monitoring key lock Location of internal intrusion alarm switch Location of two internal power inter lock alarm switches Padlock loops Environmental sensors 2 23 Figure 2 8 Mechanical Locks and Monitoring B D sl 0 6 6 SS Key lock the short front panel door to prevent access to the power and reset switches This lock also secures the right hand door The intrusion alarm switch is present on the SCSI drive bay door The switch opens when the drive bay door is opened An intrusion alarm signal is transmitted to the system board where server management software processes the signal for security The two power inter lock switches are present on the sides of the chassis The switc
90. mproper configuration Always save to file the Configuration Log in online Help and record the current settings before reconfiguring the system Note Because of license restrictions the SCU diskette as supplied is not bootable In order to use this diskette you must make it bootable 1 If you are adding option boards to your system or upgrading memory do so now using procedures found in the Upgrades and Options chapter of this guide 2 Power on the system 3 If the diskette drive is disabled enable it using the BIOS Setup utility explained later in this chapter Specify the correct type of diskette drive Note Perform Step 4 and 5 of this procedure the first time you use the SCU diskette These steps enable the SCU diskette to be MS DOS bootable and copies HIMEM SYS onto the diskette 4 Insert the SCU diskette into floppy disk drive A At the prompt type SYS A Press ENTER MS DOS system files are copied onto the diskette 5 Copy the file HIMEM SYS from the MS DOS directory At the prompt type copy c NdosViimem sys Y our SCU diskette is now bootable and includes HIMEM SYS It can be used as is to update your system 6 Start the SCU by rebooting the system with the SCU diskette in Drive A When the SCU banner is displayed press ENTER and the System Configuration Utility Main Menu shown in Table 4 1 is displayed Configuring Your System 4 4 Table 4 1 System Configuration Utili
91. n Utility Menu shown in Table 4 2 is displayed Select Step 2 Add or Remove Boards and press ENTER 4 The Step 2 Add or remove boards screen is displayed At this screen select Add by pressing INSERT 5 The Add screen is displayed telling you to locate the diskette that contains the cfg file for the board Press ENTER at this screen Configuring Your System 4 8 6 The Select a Configuration CFG file to add screen is displayed At this screen select Not Listed by pressing F5 7 The Add a board without a cfg file screen is displayed Read through the information and press ENTER The Add a board without a cfg file screen reappears When the screen reappears select Create cfg file press ENTER 8 The Create A Board CFG File screen is displayed At this screen enter the board description and manufacturer and press ENTER 9 The New Board Setup screen is displayed Using the scrollable list select the resources used by the new ISA board Table 4 4 provides a place for you to record the configuration you assign to the board 10 Press F10 when you are finished selecting the resources used by the new ISA board 12 The View Current Settings screen is displayed Press ENTER to save the current settings 13 The Add confirmation screen is displayed Review the manufacturer s comments and press ENTER Table 4 4 ISA Board Configurations ISA BOARD DEFINITIONS YOUR CONFIGURATION Board Description Manufactur
92. nal devices Unplug the system power cor d To remove a side panel 1 Power off the system and ensure it is disconnected from the ac wall outlet 2 Observe the safety and ESD precautions listed at the beginning of this chapter 3 The side panel is secured from the back edge with two screws Remove the padlock if used and the screws Figure 5 1 securing the side panel Save the screws for reattaching the side panel 4 Grip the built in handle on the back of the panel Slide the side panel toward the rear of the chassis about an inch until it stops 5 Pull the side panel out and away from the chassis Set the panel aside Upgrades and Options 5 6 Figure 5 1 System Side Panel System side panel Padlock at back edge if installed B Retaining screws two at back External side panel over the board area is shown procedure is the same for both side panels You do not need to remove the internal board support panel if you do not need to access the processor memory board Installing a Side Panel 1 Upgrades and Options Before replacing the side panel make sure no tools or loose parts have been left inside the system chassis Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected Orient the cover so the padlock slot at the back edge fits over the loop at the back edge of the chassis see
93. nel as described in Chapter 5 Removing a Side Panel 4 Carefully remove the ultra wide SCSI interface cable connector from its connector on lower right hand side of the system board see Figure A 1 J 5 Route the ultra wide SCSI interface cable just removed from the lower right hand side of the system board up to the RAID controller and plug it into the channel 0 connector on the RAID controller board see Figure A 4 6 Replace the left side panel power on the system and run the DACCF utility to configure your new RAID array refer to Configuring the RAID Controller Figure 4 Rerouting the Ultra Wide SCSI Cable o gt o Configuring the RAID Controller The DACCF utility is included with the RAID controller This configuration utility allows you to configure your disk array before installing your network operating system The DAC960PDU RAID controller supports various versions of RAID technology referred to as RAID levels To use any RAID level you must configure the RAID controller using the DACCF configuration utility prior to installing your Network Operating System For an explanation of this utility refer to the DACCF Utilities Installation Guide and User Manual that was shipped with the server Chapter 2 of the manual Configuration Strategies describes RAID technology and provides tips on making your array perform well in your specific ap
94. ng an option video controller board perform the following 1 Verify that the video controller board is fully seated in the system board connector 2 Run the SCU to disable the onboard video controller 3 Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system contact your service representative or authorized dealer for assistance POST emits one long beep and two short beeps pattern to indicate a possible problem with the video display controller If you do not receive a beep pattern and characters do not appear the video display or video controller may have failed Contact your service representative or authorized dealer for assistance Problem Solving 6 14 Characters are Distorted Incorrect Check the following m Arethe brightness and contrast controls properly adjusted on the video display Refer to the documentation supplied with your video display m Arethe video display signal and power cables properly installed m 15 SCU configuration set up correctly for the type of monitor you have attached to the system m If the problem persists the video display may be faulty or it may be the incorrect type Contact your service representative for assistance Incorrect Or No Beep Code Problem Solving Check the following m 15 speaker enabled m 15 the speaker cable connected to the system board the system operates normall
95. ocessor apply equal upward force on each side and rock it from side to side until it releases Place microprocessor and heatsink in an antistatic package Push the lever on the ZIF socket down until it snaps into the locked position Figure 5 7 G Move the processor jumper Figure 5 7 H from the 2 3 position 2 CPU to the 1 2 position 1 CPU Install the processor board back into the system as described later in this chapter 5 21 Installing the Processor Board AA AA 1 Be careful not to touch components or gold edge connectors on the processor memory board as you remove it from its protective wrapper Place board component side up on an antistatic surface If you need to set any of the processor board configuration jumpers refer to the Configuring System Board J umpers section in the Configuring Your System chapter 2 On the system board locate the processor board connector Figure 5 6 3 Hold the processor board see Figure 5 6 D by its edges and start to insert it into the slot guides 4 Do not press in on the board yet Ease board into the slot guides until it is just touching the connector on the system board Caution Before pressing the board firmly into the system board connector confirm visually that the board edge connectors are correctly oriented not too low or high at the system board connector 5 Press the board carefully but firmly into the system board connector to seat the boar
96. ode to I O address 80h If the BIOS detects a terminal error condition it halts POST after issuing a terminal error beep code signifying the test point code and attempting to display the test point error code on the upper left corner of the display screen BIOS derives the beep code from the test point error code as follows 1 The 8 bit hexadecimal error code is broken down to four 2 bit groups 2 Each group is made one based by adding one 3 Short beeps are generated for the number in each group For example a test point error code of 16 is indicated by a 1 2 2 3 beep code a single beep a burst of two beeps a burst of two beeps and a burst of three beeps In addition BIOS writes a value of 16 on the upper left corner of the display screen and to 1 0 port 80h to enable debugging tools to identify the area of failure Table 6 3 is a list of the test point error codes written at the start of each POST test and the beep codes issued for terminal errors Problem Solving 6 22 Table 6 3 POST Tests 06 __ 1 1 2 3 initialize systemhardware __ os__ 1 1 3 1 initiaize chipset registers with initial POST values 1 1 3 2 1 3 2 1 4_ 1 TestCMOSRAM Hr 1494 Raa me chp MB ony ________________ He iso the case f the BIOS detects error 2C 2E or 30 base 512K RAM error it displays an additional word bitmap xxxx indicating the address line or bits that failed For
97. on the bottom of the screen Note Press the F1 key at any time for help and additional information on each option To return from help press the ESC key 9 Select Step 1 Important System Configuration information and press ENTER to learn more about the System Configuration Utility 10 Select Step 2 to add an ISA board to your system Refer to ISA Board Configuration in this chapter Configuring Your System 4 5 Table 4 2 System Configuration Utility Menu MENU OPTIONS DESCRIPTION Step 1 Important System Provides information on the System Configuration configuration program and how it differs from ISA board information configuration Add and remove Lists automatically detected boards and enables boards manually adding moving and removing boards Plug and Play and EISA boards provide their own configuration files This list shows all the boards and options that will be installed in your system View and Edit Enables viewing and changing your system Details configuration settings including embedded features functionality IRQs and port selections Perform Step 3 only if you need to change the system default settings Step 4 Examine Switches Enables viewing the required switch and jumper or Print Report settings and allows printing of a configuration report Step 5 Save and Exit Allows you to save your configuration and exits to the operating system You can also exit without saving 11 Select Step 3 to view yo
98. onfigure those features that are not in the SCU such as security Configuring Your System Using the BIOS Setup Utility You access the BIOS Setup utility when you turn on or reboot your system To run the BIOS Setup Utility perform the following procedure 1 Power on or reboot the system BIOS displays the following Press lt F2 gt to enter SETUP 2 Press F2 The BIOS Setup Utility starts and the Main Menu is displayed The menu bar at the top of the Main Menu lists the following selections Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders Use this menu for configuring Server Features Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu Press the value keys listed in the table below to cycle through the allowable values for the selected field Use the Exit menu s Save Values selection to save the current values on all the menus To display a submenu position the cursor on a selection that has a submenu and press ENTER Selections with submenus are preceded by an arrow Configuring Your System Refer to the following table for information on the keys you use with Setup These keys are also listed at the bottom of the Setup menu T or J arrow keys Move cursor up and down The cursor moves only
99. or D8 42 3 4 2 4 1 4 2 4 3 Keyboard Controller Failure Problem Solving 6 25 Table 6 3 POST Tests continued Initialize refresh counter 4 3 2 1 Check for Forced Flash 4 3 2 2 Check HW status of ROM BIOS ROM is OK Do a complete RAM test Initialize all vectors Boot the Flash program Initialize the boot device Boot code was read OK System and Disk Status LED User s Information This section lists and describes the various system and disk status LED indicators and provides a user response for the various status conditions Once your server 15 up and running you can monitor server operation through the system status LED panel indicators and the SCSI device status LED panel indicators See Table 6 4 and Table 6 5 for a list and description of the LED indicators and Table 6 6 for a list of the system status abnormal conditions If any problems persist contact your service representative for assistance Problem Solving 6 26 Table 6 4 System Status LED Indicators seus Rem Power Status Off Power OFF None required normal Amber System power supply failure Replace failed power supply module System Status Off Power OFF None required normal No alarms None required normal Abnormal condition see Table 6 6 Disk Status Of Not accessing disk drives None required normal Table 6 5 Disk Drive Status LED Panel Indicators Disk Drive Off Disk drive power is OFF None r
100. ote Voltage spikes can corrupt or destroy data files on the drive If you are experiencing voltage spikes on the power line install a surge suppresser between the power outlet and the system power cord If the problem recurs after you have checked and corrected all of the above items refer to Additional Troubleshooting Procedures in this chapter Problem Solving 6 7 Additional Troubleshooting Procedures This section provides a more detailed approach to diagnostic testing and identification of a problem and locating its source Error Checking Each time you turn on the system the POST runs automatically and checks the system board CPU module memory keyboard and most installed peripheral devices If POST finds an error it displays an error message and in case there is a problem with the display puts out a series of long and short beeps One short beep means the system passed POST Refer to the BIOS User s Information section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes Troubleshooting Guide Use the following troubleshooting procedures to help you identify a problem These general procedures lead you through the following m Preparing the system for diagnostic testing m Monitoring POST while it is running m Verifying proper operation of key system LEDs m Confirming loading of the operating system Problem Solving 6 8 Preparing the System
101. ove this board support panel Notice To prevent damage to the system board from a partially inserted processor memory board and to provide proper cooling and airflow always install the metal support panel before installing the chassis side and top covers and turning on the system Operating the system without this support panel in place can damage system parts Caution If the system has been running any installed processor and heat sink on the processor board s will be hot To avoid the possibility of a burn be careful when removing or installing system board components that are located near processors Upgrades and Options To remove the board support panel 1 Observe the safety and ESD precautions listed at the beginning of this chapter Remove the left side panel as viewed from front Remove four screws from the board support panel Figure 5 3 Save the screws for reattaching the board support panel Remove panel by pulling it out of the chassis Set the board support panel aside Figure 5 3 Removing Board Support Panel Removing board support panel A Support panel B Screws four total structural details of panel not shown here Installing a Board Support Panel 1 Upgrades and Options Place the board support panel in position so that the rear edge of the processor or memory board fits snug against the panel Figure 5 3 Secure the support panel with four scre
102. ower cord is removed from the back of the system Locate the position of the jumpers on the system board you are changing Refer to Figure 4 3 To change a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper from its current location Position the jumper over the two pins for the desired setting and press it onto the pins Be careful not to bend the pins Refer to Table 4 8 for system board jumper settings Record changes to the system board jumpers in Table 4 8 Install the system covers and power up the system using procedures in chapter 5 of this guide Run the SCU utility to verify your reconfiguration of the system board Configuring Your System 4 28 Updating the BIOS To update the system BIOS 1 Insert an MS DOS bootable diskette into Drive A and power up the system 2 At the prompt remove the MS DOS diskette and insert the BIOS FLASH diskette 3 Enter PHLASH and press ENTER 4 Monitor the BIOS update process 5 When the Update Process Complete screen appears remove the diskette and power down the system 6 Power up the system If the procedure fails perform the following steps and then retry the Update BIOS procedure 1 Turn off the system and remove the panels as described in the Upgrades and Options chapter 2 Ensure the FLASH CODE jumper AO4A is set to pins 1 2 to enable updates to the BIOS see Figure 4 3 3 Replace the panel
103. perly connected to the system and plugged into a NEMA 5 15R outlet 100 120 V ac or aNEMA 6 15R outlet 200 240 V ac 15 AC available at the wall outlet 15 the main power switch located on the top of the power supply cage at the rear of the system in the ON position 15 the power on off push button switch on the front panel in the ON position power on LED should be lit Are all cables correctly connected and secured Areall the EISA PCI ISA option boards fully seated in their connector slots on the system board Are all jumper settings on the system board correct For jumper information see the Configuring Your System chapter Are all jumper and switch settings on option boards and peripheral devices correct To check these settings see the respective appendices If applicable ensure that there are no conflicts for example two option boards sharing the same interrupt Problem Solving 6 4 Problem Solving m Areall DIMMs fully seated and installed correctly Refer to the Upgrades and Options chapter for installation instructions m Areall option boards and disk drives installed correctly Refer to the Upgrades and Options chapter m If the system has a hard disk drive is it properly formatted or defined m 15 operating system properly loaded Refer to the operating system documentation m Areall drivers properly installed For information about installing drivers refer to your network operating
104. plication Chapter 3 Preparing the Array covers array hardware preparation configuration and initialization After completing the steps in chapter 3 you can install your Network Operating System System Cabling 8 System Cabling If you want to be able to remotely from a PC client configure the array increase array capacity online or monitor statistics on disk and controller activity you must install the Global Array Manager option that was provided with your RAID subsystem The GAM option includes diskettes and user documentation Use of GAM is documented in the Global Array Manager 2 Server Installation Guide Increasing array capacity is covered in the MORE User Guide This user guide covers enhancements to both the Global Array manager and DACCF utilities software that implement online RAID expansion MORE technology Appendix Memory Configurations Contents Memory DIMM 1 Memory DIMM Configurations The memory board contains sixteen 168 pin DIMM sockets for a total of up to 4 GB of system memory using 256MB DIMMs See Figure B 1 DIMM sockets on the board are organized as four 72 bit wide 2 or 4 way interleaved banks For example a 4 way interleaved bank requires four DIMMs DIMM sockets accept 168 pin single or double sided DIMMs A bank must be populated using identical DIMMs DIMMs may vary in size from one bank to the other but all DIMMs must be the sam
105. r code will also be logged to the Event Logging area Error and Status Messages Problem Solving Table 6 2 is an alphabetic list of error and status messages that BIOS generates and an explanation of each message Many of the messages refer to the built in Setup program For more information about Setup refer to the Configuring Your System chapter 6 19 Table 6 2 BIOS Messages nnnn Cache SRAM Passed Where nnnn is the amount of system cache in kilobytes successfully tested Diskette drive A error Diskette Drive is present but fails the BIOS POST diskette or tests Check to see that the drive is defined with the proper Diskette drive B error diskette type in Setup and that the diskette drive is correctly attached Entering SETUP The Setup program is starting Extended RAM Failed at offset nnnn Extended memory is not working or is not properly configured at offset nnnn nnnn Extended RAM passed Where nnnn is the amount of RAM in kilobytes successfully tested Failing Bits nnnn The hex number nnnn is a map of the bits at the RAM address in System Extended or Shadow memory which failed the memory test Each 1 one in the map indicates a failed bit Fixed Disk 0 Failure Fixed disk is not working or not properly configured Check or to see if the fixed disk is attached properly Run Setup to be Fixed Disk 1 Failure sure the fixed disk type is correctly identified Fixed Disk Controller Failure Incorre
106. r proper cooling and airflow always install the chassis side and top covers before turning on the system Operating it without these covers in place can damage system parts Contact your sales representative or dealer for a list of approved optional peripheral devices Upgrades and Options 5 4 Preparing Your System for Upgrade Have the following tools available Equipment Log Phillips screwdriver 1 bit and 2 bit Flat head screwdriver Small needle nose pliers Pen or pencil Utility knife ESD workstation or antistatic wrist strap recommended removal tool Use the equipment log form located at the end of this manual to record the model and serial number of your system all installed options and any other pertinent information specific to your system You will need this information when configuring your system Upgrades and Options Removing a Side Panel AA To install boards in your system you must remove the external side panel Caution For proper cooling and airflow do not operate the system with the side panels removed Always replace the panels before powering on the system Caution Do not damage or bend the fingers that are located along the top of the chassis on its two sides as you remove and install them or your system may not meet EMI requirements Warning f you are removing the side panel after the system is set up you must first power off the system and all exter
107. rap 4 Remove the option board from its protective wrapper holding the board only by the edges Do not touch the board components or the gold connectors Upgrades and Options 5 33 5 Record the option board serial number in the equipment log 6 Set any board jumpers or switches as described in the documentation that comes with the option board Note Refer to the documentation accompanying the option board for information on whether the board is to be installed in a PCI or EISA expansion slot 7 Refer to Table 5 1 to determine the recommended option board slot assignment and configuration parameters Refer to Figure 5 11 to determine system board slot locations 8 Holding the board by its top edge or upper corners firmly press the board into an expansion slot on the system board The tapered foot of the option board retaining bracket must fit into the mating slot in the expansion slot frame Figure 5 13 Figure 5 13 Installing an Option Board Option board installation A Expansion slot screw B Add in board Upgrades and Options 5 34 10 11 12 13 Upgrades and Options Align the rounded notch in the retaining bracket with the threaded hole in the expansion slot frame The retaining bracket fits into the space that was occupied by the expansion slot cover Reinstall the screw in the threaded hole Be sure to push the bracket slot up against the screw before you tighten it If
108. rce ZIF Sockets on this board Figure 2 4 C and D An optional second Pentium Pro processor enhances performance and enables symmetric multiprocessing SMP Both processors access the same memory and 1 0 space and tasks can run on either CPU if your operating system OS supports SMP The memory board contains sixteen 168 pin DIMM Sockets Figure 2 5 The minimum system configuration includes 64 MB using two 32 MB DIMM s of system memory 16 DIMM sockets allow for system memory expansion to 4 GB using sixteen 256 MB DIMMs ECC generation checking is provided for detection and correction of memory errors Note Only use DIMMs approved for use this server system Call your customer service representative for information Features 2 16 Bus Master I O Expansion Slots The server s expansion capabilities meet the needs of file and application servers for high performance 1 0 by providing a combination of PCI local bus and EISA connectors The system board offers six dedicated slots and four dedicated EISA slots The system board contains four EISA bus master 1 0 input output expansion slots Figure 2 3 B The EISA architecture supports 32 bit memory addressing and 16 bit or 32 bit data transfers for the CPU DMA and bus masters The system board also contains six PCI bus master 1 0 expansion slots Figure 2 3 D Real Time Clock Calendar BIOS Features The real time clock provides system clock c
109. recautions Use an antistatic wrist strap 1 If the system is on power off the system and remove the left side panel as described earlier in this chapter 2 To gain access to the video sockets remove the memory board refer to Removing the Memory Board earlier in this chapter 3 Align the beveled edge of the video memory module with the notched corner of the video memory socket Refer to Figure 5 8 for the video memory socket location 4 Press the video memory module down firmly until it is fully seated in its socket 5 Reinstall the memory board that was removed in step2 refer to Installing the Memory Board earlier in this chapter 6 Replace the side panel and power on the system Non Volatile Memory You may need to replace the non volatile memory because of its internal integral lithium battery life span Contact your sales representative or dealer for a list of approved devices Its located on your system board as shown in Figure 5 9 Notice the dot on the chip This dot will assist you in correctly positioning the chip on the system board CAUTION Danger of explosion if battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries away from children Upgrades and Options 5 25
110. red off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can be easily damaged by static electricity To prevent damage keep them in their protective packaging when they are not installed in your system System Cabling 2 Standard SCSI Bus Configuration System Cabling Your system is cabled using the two on board SCSI controllers The on board Adaptec 7880 ultra wide SCSI controller is used to control the six hard disk drives and the on board Adaptec 7860 narrow SCSI controller is used to control up to three removable media peripherals CD ROM and tape drives 1 2 inch diskette drive is installed in all systems and interfaces separately to the system board Figure A 1 is a diagram of the standard SCSI cabling and Figure A 2 illustrates the internal cable routing for this configuration The narrow SCSI interface cable is connected to the SCSI connector on the top edge of the system board see Figure A 1 D This cable connects to the rear of the SCSI removable media peripherals if present The last drive on the daisy chain cable must have it
111. rocedures Appendix E Network Operating Systems Reserves a section of your user s guide to store your Network Operating System Configuration Guide Glossary Defines the standard acronyms and technical terms used in this manual Equipment Log Provides you with a sample equipment log for documenting the system configuration and updates 1 3 Notational Conventions A A A A The notational conventions listed below are used throughout this manual F1 A letter number symbol or word in CAPs represents a key on your keyboard For example the instruction press F1 means press the key labeled F1 on your keyboard ENTER The ENTER key is interchangeably used as RETURN and CARRIAGE RETURN CTRL ALT Two or three key names separated by plus sign s indicate multiple key entries For example CTRL ALT DEL means hold down the CTRL and ALT keys and press the DEL key The special notices listed below are used throughout this manual to emphasize specific information Warning Warning indicates a hazard that can cause serious personal injury or death if the hazard is not avoided Caution Caution indicates a hazard that might cause personal injury Notice Notice indicates the potential to damage equipment or data is present if the user does not take the necessary precautions recommended by the Notice Note Notes are used to identify or amplify a point to the reader A Note may be used to emph
112. s ENTER for menu Reset SCSI Bus at IC Initialization Enabled No effect if BIOS is disabled Do not remove media from a removable media drive if it is under BIOS control Set to 40 0 for AIC7880 or 10 0 for AIC7860 7 Set to 0 for AIC7880 or 5 for AIC7860 Configuring Your System 4 20 Table 4 6 SCSISelect Setup Configurations Continued RECOMMENDED SETTING YOUR OPTION OR DISPLAY ONLY CONFIGURATION Host Adapter BIOS Configuration Utility Enabled Reserves BIOS Space Support Removable Disks Boot Only EE Under BIOS as Fixed Disks Extended BIOS Translation for Enabled DOS Drives 1 GByte Display lt Ctrl A gt Messages During BIOS Enabled Ld Initialization Multiple LUN Support Disabled fF BIOS Support for Bootable CD ROM Disabled i BIOS Support for INT 13 Extensions Enabled Support for Ultra SCSI Speed Enabled No effect if BIOS is disabled Do not remove media from a removable media drive if it is under BIOS control Set to Disable if NetWare 3 12 or 4 11 Network Operating System is installed Set to Disabled for AIC7860 or Enabled for AIC7880 Set to Enabled for AIC7860 or Disabled for AIC7880 Exiting SCSISelect To exit SCSISelect press ESC until a message prompts you to exit if you changed any settings you are prompted to save the changes before you exit Configuring Your System 4 21 Configuring System Jumpers and Switches Before You Begin A A Th
113. s in the bottom edge of the DIMM mates with the raised bumps in the DIMM socket 4 Press down evenly on the DIMM until it seats correctly The white levers on the sockets are not tools to aid in the insertion only to keep the DIMM s in place and to aid in extraction The levers should click in place once the DIMM is fully inserted 5 Repeat the above steps to install any remaining DIMMs 6 Install the memory board back into the system as described later in this chapter Upgrades and Options 5 14 Removing DIMMs Notice Use extreme care when removing a DIMM Hold DIMMs only by their edges Place them on an antistatic surface do not slide them across any surface Applying too much pressure can break the retaining clips or damage the socket slot Apply only enough pressure on the retaining clips to release the DIMM 1 Remove the memory board as described earlier in this section Remove the DIMM modules one at a time starting from the highest numbered sockets TO remove each DIMM gently spread the retaining clips Figure 5 5 C just enough so that you can pull the top edge of the DIMM away from the clips Carefully lift the DIMM away from the socket and store it in an antistatic package Repeat the above steps to remove the remaining DIMMs Install the memory board back into the system as described later in this chapter Installing the Memory Board This procedure assumes you are rein
114. s internal SCSI terminators installed The ultra wide SCSI interface cable is connected to the SCSI connector on the lower right hand side of the system board see Figure A 1 This cable connects to the SCSI distribution panel at the rear of the hard disk drives see Figure A 1 K Termination for the hard disk drives is provided on the SCSI distribution panel The onboard narrow SCSI controller also includes a connector located at the rear of the system for connecting external SCSI devices Three important rules must be followed if you connect external narrow SCSI devices m A maximum of seven narrow SCSI devices may be connected to the onboard SCSI controller For example if three SCSI devices in the system cabinet are connected to the SCSI bus only four external narrow SCSI devices can be connected m The maximum cable length for all narrow devices connected to the controller is 1 meter 39 inches m Thelast external narrow SCSI device must be terminated Active termination is recommended Figure 1 Standard System Cable Configuration A Device internal SCSI termination resistors B Narrow SCSI devices in upper peripheral bays C Narrow SCSI interface cable D Narrow SCSI connector 50 pin E I O riser board F External narrow SCSI cable G External narrow SCSI device H SCSI terminator
115. screws counter clockwise 5 Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 5 15 6 If you are removing a faulty drive check all the drive LEDs to confirm which drive to remove Refer to Status LED Indicator Descriptions in Chapter 2 Notice Depending on the drive fault the drive may be still spinning when you remove it Follow the next step exactly when removing drives Upgrades and Options 5 40 Figure 5 15 Disk Drive in Hot swap Bay 5558 BIEI ABB 88 7 Pull the faulty drive out of the bay far enough to disengage the drive connector from the backplane Wait 30 seconds until the drive spins down then remove the drive from the drive bay Notice Observe static precautions Use an antistatic wrist strap 8 Remove the new drive from its protective wrapper and place on an antistatic surface 9 Record the drive model and serial numbers in the equipment log 10 Position the drive so its SCA connector is near the top surface of the drive Place drive on the antistatic surface again Upgrades and Options 5 41 11 Slide the drive into the carrier with its SCA connector facing toward the front of the carrier open end if swapping drives reuse the carrier from the faulty drive 12 While holding the
116. sec and the AI C7880 supports data paths of 16 bit fast wide or ultra wide SCSI at a data transfer rate of 20 MB sec or 40 MB sec As PCI bus masters these controllers support burst data transfer rates up to the maximum of 133 MB sec Features On this server the 1 7880 is cabled to the six hard drives in the SCSI hard drive bays The AIC 7880 is cabled to the three SCSI devices in the 5 1 4 inch removable media drive bays and the riser card containing external 1 0 connectors at the rear of the system Peripheral Controller The advanced integrated peripheral controller supports two serial ports and one parallel port through the 1 0 riser board Figure 2 3 H The advanced integrated peripheral controller also supports the connection of two diskette drives Figure 2 3 O External Device Connectors Thel O panel provides connectors for a PS 2 compatible mouse and a keyboard connectors for VGA monitor two serial port connectors and a parallel port connector It also provides a narrow SCSI external connector Keyboard and Mouse Peripheral Devices Features The keyboard mouse controller is PS 2 compatible This subsection describes the SCSI 2 hard drive bays SCSI drive hot swap backplane and 5 1 4 inch removable media drive bays SCSI 2 Hard Drive Bays The right side of the system contains six bays for 3 1 2 inch SCSI 2 hard drives and a hot swap backplane see Figure 2 6 The backplane supports six
117. sk drives boards and other parts This system can withstand normal levels of environmental ESD while you are hot swapping SCSI hard drives However we recommend that you do all procedures in this chapter only at an ESD workstation or provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts Upgrades and Options 5 39 Notice When the SCSI drive fault LED indicates drive fault steady yellow light you can remove the drive and swap in replacement at any time when the drive is not being accessed without needing to power down the system However drive manufacturers caution against moving a drive that is still spinning because of possible damage to the drive If you are swapping out a faulty SCSI drive you can pinpoint which drive to remove by checking the status LEDs that occur in sets of three above each of the six drive bays Refer to Status LED Indicator Descriptions in Chapter 2 After you determine which drive has been flagged as faulty the procedure is the same to swap a drive or to install one for the first time Installing or Swapping a Hard Drive 1 Observe the ESD caution and the notes listed at the beginning of this section 2 If locked unlock and open the left front exterior door 3 Open the right front exterior door see Figure 5 15 4 Open the EMI metal panel by turning its two thumb lock
118. skette tape and CD ROM drives removable media Because of the EMI generated by hard drives the increased susceptibility to ESD and cooling requirements hard drives should not be installed in the 5 1 4 inch half height bays Features 2 4 System Feature Summary The following provides a summary of the system features Feature Modular board set Add in board support 3 inch diskette drive One location for a inch removable media device Six locations for Yinch SCSI 2 hard drives Hot swap capable backplane Three locations for 5 1 4 inch removable media devices Power supply Hot swap capable cooling fans Features Description System is intended for use with a modular board set based on Pentium Pro processor technology from one to four processors and up to 4 GB of memory Rail and back panel slots support up to 10 add in boards four EISA and six PCI V inch diskette drive is externally accessible One externally accessible inch half height bay is available The hard disk drive bay can hold six 3 zinch hot swappable ultra wide SCSI 2 hard drives The bay is secured behind a lockable metal EMI door drives can be swapped in or out of the system without powering it down if a Redundant Array of Independent Disks RAID controller module is installed The array of drives allows easy setup of optional RAID applications A hot swap capable backplane is part of each 3 inch drive bay a
119. ssembly for SCSI drives The backplaneis designed wide ultra SCSI 2 devices that use the industry standard 80 pin Single Connector Attach SCA connector The backplane consists of two rows of three drive connectors Three externally accessible 5 1 4 inch half height bays are available for diskette CD ROM and or tape drives From two to three 330 Watt autoranging power supplies are easily removed installed for service In a three supply system the third supply is redundant Each power supply has two integral cooling fans Six more fans provide cooling for boards and drives Security Software utilities setup 2 5 Mechanical Key lock at the front and three metal padlock loops one at the back of each side panel and one across the bottom of each power supply and power supply cage One intrusion sensor for the hot swap SCSI drive bay EMI door and two power inter lock sensors one on each side of the chassis BIOS Password enable BIOS Setup System Configuration Utility and SCSI Select Utility Features 2 6 Chassis Front Features and Controls Figure 2 1 shows the server front chassis features and controls Figure 2 1 Front Chassis Features And Controls O F O G i C J Ss 0 eT CTTI ain nin uin
120. stalling the memory board you removed previously see Removing the Memory Board 1 Upgrades and Options Be careful not to touch components or gold edge connectors on the memory board as you remove it from its protective wrapper On the system board locate the memory board connector Figure 5 4 B Hold the memory board see Figure 5 4 C by its edges and start to insert it into the slot guides AA AA Processor Board 5 15 4 Do not press in on the board yet Ease board into the slot guides until it is just touching the connector on the system board Caution Before pressing the board firmly into the system board connector confirm visually that the board edge connectors are correctly oriented not too low or high at the system board connector 5 Press the board carefully but firmly into the system board connector to seat the board Caution Before applying power do one more check Make sure the board is completely seated in the system board connector before applying power Incomplete insertion can result in damage to the system board and to the board you have installed 6 Replace the board support panel as described earlier in this chapter see Installing a Board Support Panel 7 Replace the side panel and turn on the power The following sections provide procedures for upgrading and configuring the processor board in your system Topics covered include m Removing the processor board m
121. stem Has Been Running Correctly 6 Additional Troubleshooting Procedures 7 Error Ghieckllig RR 7 Troubleshooting Guide 7 Specific Problems and Corrective Actions 11 Power LED Does Not Light 12 System Cooling Fans Do Not 12 No Characters Appear On 13 Characters are Distorted or 14 Incorrect Or No Beep 14 Floppy Disk Drive Activity LED Does Not Light 15 Hard Disk Drive Activity LED Does Not Light 16 Problems with Application 17 BIOS User s Information sess 18 Error and Status 18 Messages and Beep 21 System and Disk Status LED User s Information 25 A A 6 1 This chapter helps you identify and solve problems that may occur during system installation or while using your system The first section of this chapter tells you how to reset your system in the event of problems The next few sections provide troubleshooting checklis
122. system configuration guide m configuration settings in Setup and the System Configuration Utility SCU correct For information about running these utilities refer to the Configuring Your System chapter If the above items are all correct but the problem reoccurs refer to Additional Troubleshooting Procedures in this chapter Running New Application Software Problems that occur when you run new application software are usually related to the software Faulty equipment is much less likely especially if other software runs correctly If you have problems while running new application software check the following Does the system meet the minimum hardware requirements for the software Refer to the software documentation 15 the software an authorized copy Unauthorized copies often do not work Obtain an authorized copy of the software If you are running the software from a floppy disk is it a good copy If you are running the software from a hard disk drive is the software correctly installed Were all necessary procedures followed and files installed Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly Try a different copy of the software to see if the problem is with the copy you are using Try running the software in a different speed mode If other software runs correctly on the system contact your vendor about the
123. t to direct current to operate See also DC A label name or number that identifies a location in computer memory American Standard Code for Information Interchange A standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals A connector on the backplane board in desktop computers and expansion boxes that allows you to install circuit cards A copy of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed An area of memory between 0 and 640 kilobytes The speed with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as the communication device such as a serial printer See also bps Basic nput Output System A program stored in flash EPROM or ROM that controls the keyboard disk drives video monitor and other devices See also flash EPROM EPROM and ROM Derived from BInary digiT a bit is the smallest unit of information a computer handles See also byte The process of loading the operating system into memory bits per second The number of bits transferred in one second during serial communi
124. tic cover top cover the side cover and power on the system It may be necessary to run the SCU as described in the Configuring Your System chapter Removing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 1 10 11 Upgrades and Options Power off the system and remove the left side panel as viewed from front as described earlier in this chapter Remove the front plastic cover refer to Installing a 5 1 4 Inch Device or 1 2 Inch Diskette Drive as described earlier in this chapter Observe the safety and ESD precautions listed at the beginning of this chapter Remove the two screws that secure the device side rails to the front of the chassis Disconnect the signal and power cables from the back of the drive Slide drive out the front of the bay and place on an antistatic surface Remove and save the side rails and screws Place drive in an antistatic wrapper To cover an empty bay install a blank panel tray in the bay Figure 5 24 Attached the side rails and screws just saved to a reusable blank panel tray previously removed Engage the blank panel tray side rails into the bay guide rails see Figure 5 22 Ensure that the blank panel tray side rails see Figure 5 22 A areinside the bay guide rails see Figure 5 22 B 5 51 Figure 5 24 Adding Blank Panel Tray Installing blank panel tray A Blank panel tray B Two screws that secure the blank panel tray
125. time This microprocessor also contains power management capabilities A device connected to and controlled by the computer such as an external disk drive or a printer The smallest element that is visible on a video display The resolution of a video display system is measured in pixels Power On Self T est Random Access Memory A temporary storage area for data and programs This type of memory must be periodically refreshed to maintain valid data and is lost when the computer is powered off See also NVRAM and SRAM ThelC in your computer that maintains the time and date Read Only Memory A type of memory device that usually is used to store system BIOS code This code cannot be altered and is not lost when the computer is powered off See also BIOS EPROM and flash EPROM An industry standard serial port See also serial port Tostoreinformation on a floppy disk hard disk magnetic tape or some other permanent storage device System Configuration Utility The program that you use to change the configuration of your system This program also contains information about the hardware in your system Small Computer System Interface An industry standard interface that provides high speed access to tape drives hard disk drives and other peripheral devices nformation sent sequentially one bit at a time serial port Setup program SMP software SRAM SVGA system board T tape drive TTL V V
126. tion 35 Power Supply 36 Removing a Power Supply 36 Installing a Power Supply 37 Installing or Swapping a Disk Drive in a Hot swap Bay 38 Installing or Swapping a Hard 39 Removable Media Devices and Diskette 42 Installing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 44 Removing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 50 Swapping Out a Fan 52 Precautions AA The following warnings and cautions apply throughout this chapter Only a technically qualified person should integrate and configure the system The only procedure that can safely be done with the system power on is installing or hot swapping an SCA drive carrier assembly in one of the SCSI hot swap drive bays or hot swapping a failed fan module or power supply For any other procedures inside the system turn off system power and disconnect the AC power cord s Warning Before doing the procedures in this chapter make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal inj
127. to a separate phase of a main AC supply assuming the circuit is rated for that load Note For Denmark the system must be connected to an AC power source rated at 16 Amps Clean dust free and well ventilated Front and rear ventilating openings kept free of obstructions Away from sources of heat vibration or physical shock Isolated from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners large fans large electric motors radio and TV transmitters and high frequency security devices Spacious enough to provide at least five inches 13 centimeters behind the system and three inches eight centi meters on each side of the system for proper cooling airflow and cable clearance Easily accessible for system maintenance and installation of system upgrades Setup 3 2 Unpacking the System AA Caution Y our system weighs up to 185 pounds 84 kg To avoid personal injury make sure you have someone help you lift or move the system When you receive your system inspect the shipping containers prior to unpacking If the shipping boxes are damaged note the damage and if possible photograph it for reference After removing the contents of the containers keep the cartons and the packing materials f the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately Getting Familiar with the System Server Security Set
128. ts and procedural steps that help you isolate specific system problems The last section includes BIOS and system and disk status user information Warning The DC push button on off switch on the front panel does not turn off the system AC power Before doing the procedures in this chapter make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Problem Solving 6 2 Resetting the System There are two ways to reset the system Reset button Pushing the reset button clears the system memory restarts the POST and reloads the operating system Power off on Turning the power off and then on with the push button switch on the front panel has the same effect as pushing the reset button except that power is halted to all peripherals Problem Solving Troubleshooting Checklists The following subsections provide troubleshooting checklists for problems that occur at initial system startup when you run new application software and after the system hardware and software have been running correctly Initial System Startup Problems that occur at initial system startup are usually caused by incorrect installation or configuration Hardware failure is a less frequent cause If you have problems during initial system startup check the following 15 the system power cord pro
129. tus is monitored to detect failing drives and to control LED indicators The backplane features are m Inserting and removing of hard drives while power is on referred to as hot swap m Simplified cable management m SCA connectors to simplify inserting and removing hard drives SCSI management of fault LEDs Each backplane supports SCSI drives with SCA connectors 2 21 Removable Media Drive Bays C On the left side of the system above the diskette drive three 5 1 4 inch half height bays see Figure 2 7 are designed for peripherals with removable media diskette CD ROM tape cartridge Any two adjacent 5 1 4 inch bays can be converted to a single full height bay The 5 1 4 inch drives can be removed directly from the front of the chassis after the 5 1 4 inch plastic frame is removed The bezel is retained by a thumb screw and snap features and is accessible when the left side panel and top panel are removed Cosmetic filler panels and metal EMI shields are installed over all unused 5 1 4 inch bays On the left side of the system below the 5 1 4 inch removable media drive bays two built in 3 1 2 inch bays one of which contains a 3 1 2 inch diskette drive that supports both 720 KB and 1 44 MB media see Figure 2 7 Figure 2 7 Removable Media Drive Bays Factory installed CD ROM reader plus two bays for removable media ETTI IT TH ETTI drives
130. ty Main Menu MENU OPTIONS DESCRIPTION 1 Learn about configuring Provides basic instructions on system configuration and using the Help our computer program 2 Configure computer Lists automatically detected boards and enables manually adding moving and removing boards Plug and Play and EISA boards provide their own configuration files If you have previously defined ISA boards or their configuration files use Add or remove boards for a menu to enter or change ISA board configurations Refer to ISA Board Configuration found later in this chapter INSERT adds a board not detected or has not been installed DEL removes a selected board F7 moves a selected board to a different slot 3 Set date Enables viewing and changing the date that the computer uses 4 Set time Enables viewing and changing the time that the computer uses 5 Maintain system Enables viewing and changing Configuration CFG files and System configuration diskette Configuration Information SCI files 6 Exit from this utilit Exits from the SCU 7 Select Learn about configuring your computer from the SCU Main Menu and press ENTER if you need information on system configuration Read through the information and press the F10 key when you are done 8 Using the and J arrows highlight Configure Computer and press ENTER The System Configuration Utility Menu shown in Table 4 2 displays The keys that are active while viewing a screen are displayed
131. undancy in a system configured with three power supplies the system will continue to operate with a single power supply failure m Self contained power supply units that can be easily installed or removed from the back of the chassis m SCSI drive bays accessible from the front of the chassis m Hot swap SCSI disk drive backplane a failed drive can be removed and a new drive installed without system power being turned off if an optional Redundant Array of Independent Disks RAID controller module is installed m High degree of SCSI disk fault tolerance and advanced disk array management features through the use of RAID Redundant Array of Independent Disks technology if an optional Redundant Array of Independent Disks RAID controller module is installed Features 2 2 Hardware monitors temperature and voltage and software monitors to indicate failures Easy access to all parts for service Expanding the Server as Needs Grow Features The typical minimum system configuration could include the following Board set with 64 MB memory board system board and two processor boards with one Pentium Pro microprocessor Diskette drive One SCSI hard drive CD ROM drive Network add in boards Two 330 Watt power supplies SCSI drive backplane Five chassis hot swap fan modules six fans Onboard 1 MB video memory As server client needs grow you can expand system processor capacity memory drives and th
132. up Before setting up your system refer to Chapter 2 in this User s Guide to become familiar with the system s features such as the location of your system s security keylocks and front and rear panel switches indicators and connectors etc Refer to Chapter 2 of this user s guide to become familiar with the system s mechanical locks software locks via the BIOS Setup intrusion alarm and power inter lock switches 3 3 Making Connections Note If your system normally operates without a video display or keyboard for example as a network server you must install a video display and keyboard to configure the system You may remove them after running the System Configuration Utility SCU For information on running the SCU refer to Configuring Your System in Chapter 4 of this User s Guide Refer to Figure 3 1 and connect your keyboard monitor and mouse Connect any external peripheral devices such as a printer or modem by following the instructions included with these devices To connect external SCSI cables refer to Cabling in Appendix A of this User s Guide Notice Damage to the system may result if the keyboard cable is inserted or removed when power is applied to the system Caution Inserting a telephone line connector into a LAN board RJ 45 port may result in personal injury and equipment damage Setup 3 4 Figure 3 1 Making Connections OSO 26665 0 eee ROS
133. ur systems configuration settings The normal default SCU settings are shown in Table 4 3 SCU Command Line Parameters There are SCU options that can be enabled by starting the SCU from the command line with the appropriate switch listed below To enable an option insert the SCU diskette in drive A and type A at the MS DOS prompt followed by one of these command line parameters H High resolution display Sets the display mode to 43 lines for an EGA add in video controller board or to 50 lines for a VGA board The default is 25 lines for all add in video controller boards M Monochrome display The display screens are shown using monochrome attributes even on a color display The default is to display color unless a monochrome video display is detected Use this parameter when you have redirected the console to one of the onboard serial ports Configuring Your System 4 6 SCU Configuration Settings Table 4 3 shows the recommended settings for the SCU and provides a place for you to record any changes you make to these settings To view and or change SCU Configuration settings select Step 3 under the System Configuration Utility Menu Once you have selected step 3 you can press the F7 key to display further server specifications Table 4 3 SCU Configurations YOUR CONFIGURATION Flexible DiskDrives Dual SerialPorts Parallel Port Configuration SSS Esmase ees SCSI chO PCISCSIContoller __
134. ury and equipment damage Warning System power on off The DC push button on off switch a convex button on the front panel DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cord s from wall outlet or power supply Warning Hazardous conditions power supply Hazardous voltage current and energy levels are present inside the power supply There are no user serviceable parts inside it servicing should be done by technically qualified personnel Warning Hazardous conditions devices amp cables Hazardous electrical conditions may be present on power telephone and communication cables Turn off the system and disconnect the power cords telecommunications systems networks and modems attached to the system before opening it Otherwise personal injury or equipment damage can result Upgrades and Options 5 2 Caution Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts This system can withstand normal levels of environmental ESD while you are hot swapping SCSI hard drives or hot swapping a failed fan module or power supply However we recommend that you do all procedures in this chapter only at an ESD workstation If is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts Caution ESD and hand
135. usb te br abi Eod pred 4 Removing a Side 5 Installing a Side 6 Removing the Top 7 Installing the Top 9 Removing a Board Support 9 Installing a Board Support 10 Memory 11 Removing the Memory Board 11 BID 12 Installing the Memory Board 14 Processor eed e ee et e ET Reda gites 15 Removing the Processor 16 Pentium Pro Processor 17 Installing the Processor Board 21 Modifying the System Board 22 Video MEMO ER DEPO ERREUR BOTE 23 Non Volatile 24 Real time Clock Battery 26 Option Boards de Eee 28 Installation Considerations 29 Controller Adapter Hardware Configurations 30 Installing an Option 32 Removing an Op
136. ws Reinstall the exterior side cover The following sections provide procedures for upgrading and configuring the memory board in your system Topics covered include m Removing the Memory board m Adding or removing DIMMs m Installing the Memory board Notice Electrostatic discharge ESD can damage add in boards and other components place them on an antistatic surface Modify the memory board only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground Removing the Memory Board AA Warning f the system has been running any processor and heat sink already installed on the board will be hot To avoid the possibility of a burn while removing the processor memory board let the components cool for 10 minutes before continuing with the procedures described here 1 Power off the system and remove the left side panel as described earlier in this chapter Notice Observe static precautions Use an antistatic wrist strap 2 Remove the memory board support panel described earlier in this chapter see Removing a Board Support Panel 3 Holding the board by its edges carefully pull it out until the edge connectors are free see Figure 5 4 4 Store board in an antistatic protective wrapper if you are not installing or removing a DIMM at this time Upgrades and Options Figure 5 4 Memory Board
137. y but there was no beep the speaker may be defective contact your service representative for assistance Record the beep code emitted by POST and refer to the Error Messages section for information about beep pattern error messages 6 15 Floppy Disk Drive Activity LED Does Not Light Check the following m Arethe floppy disk drive power and signal cables properly installed m Areall relevant switches and jumpers on the floppy disk drive set correctly m 15 floppy disk drive properly configured in Setup If you are using the onboard floppy disk controller use Setup or the SCU to make sure that Onboard Floppy is set to Enabled Conversely to use an optional fixed floppy disk controller make sure that Onboard Floppy is set to Disabled For information about running Setup or the SCU refer to the Configuring Your System chapter If the problem persists there may be a problem with the floppy disk drive system board or drive signal cable Contact your service representative for assistance Problem Solving 6 16 Hard Disk Drive Activity LED Does Not Light Problem Solving If you have installed one or more hard disk drives in your system check the following Is the optional disk controller board fully seated in the system board connector Is the disk drive seated properly Are the jumpers on the system board set correctly Is the hard disk activity LED cable connector plugged into the optional controll

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