ooma RJ-45 User's Manual
Contents
1. Forward 1 Line 1 amp Line 2 Key A solid light shows your active call Press the active line to put the call on hold Press the other line to switch calls Press both lines at the same time to create a 3 way conference call gt Play Key Press to hear your voicemail messages Key will blink when there are new messages Fast Forward Key Press to skip to the next message Rewind Key Press to replay the current message Press twice to skip to the previous message Stop Key Press to stop playing messages Solid Blue System Status S9 d 9 Blinking Red System Status l O 9 A S L 8 Blinking Purple System Status i l y5 Da White System Status Delete Key During playback press to delete current message Save Send to VM Key During playback press to save current message Press to transfer an active call to voicemail Press and hold for three seconds to turn Do Not Disturb on or off a solid orange light means Do Not Disturb is on Volume Adjustment Key Press to adjust the volume level Brightness Adjustment Key Press to adjust the brightness level Page Key Press to locate your Ooma handsets Press and hold for three seconds to register a new cordless Ooma device such as a handset Indicates your Ooma service is working You will hear the Ooma dialtone and all services are operational Indicates2. at the same time Set this up any time at my ooma com calling Blocking telemarketers Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers To start blocking callers visit my ooma com blacklists Choosing a virtual number Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you Get started at my ooma com numbers Phone Fax DVR or STB Ooma Telo aa Phone Phone Voicemail Setting up Pick up your phone and press the gt key on the Ooma Telo The system will walk you through setting up your PIN and recording a personal greeting Playing messages at home When you have new messages the gt key will blink Press the gt key to listen to your voicemail through the speaker You can also listen to messages through your phone Simply dial your own phone number and follow the voice prompts Checking voicemail remotely There are three ways to check voicemail remotely fi Phone Dial your Ooma number When the call rolls to voicemail press the key and enter your PIN Online Listen to and manage your voicemail on the web at my ooma com inbox A Email Forward your voicemail as an MP3 file to your email or mobile phone requires Ooma Premier Set up forwarding at my ocoma com voicemail Changing voicemail settings Pick up the phone connected
3. your Ooma service is not working All services are unavailable You will not hear any dialtone and will not be able to make or receive calls Indicates your Ooma Telo is downloading a software upgrade Do not unplug your Ooma Telo when it is in this state Indicates your Ooma Telo is not powered on or that the brightness is turned down check the brightness level If there is no power you will not hear any dialtone and will not be able to make or receive calls 2013 Ooma Inc Patent pending All rights reserved Reproduction in whole or in part without written permission is prohibited Ooma the Ooma logo Ooma Telo Ooma HD2 Handset Ooma Linx Ooma Premier Instant Second Line Broadband Answering Machine Ooma PureVoice and all other Ooma company product and service names and slogans are trademarks of Ooma Inc All other product service or brand names are the property of their respective owners
4. your computer Unplug the modem end of the cable and plug it into the HOME NETWORK port of the Telo Ooma Telo To learn more about these accessories for the Ooma Telo visit my ooma com products Use the included Ethernet cable and connect the TO INTERNET port of the Telo to your modem i i Reboot your modem and computer Troubleshooting S N D logo is blinking red A blinking red logo indicates that your Ooma Telo is not Connecting fax machines and operational It is normal for the logo to blink red for a couple Ea other devices of minutes during boot up Otherwise check below to find out what is preventing the Ooma Telo from working A standard phone splitter can be used to connect more than one device to the PHONE port You don t hear the Ooma dialtone If the Ooma logo is blue but you don t hear a dialtone check that your phone is correctly plugged into the PHONE port logo or keys do not light up Check that the device is powered on and that the brightness is set at a viewable level To adjust the brightness press the key Ooma Telo 7 Logo is blinking red and i are lit blue Your Ooma Telo cannot establish a local network connection Devices such as fax machines digital video recorders DVR cup t or set top boxes STB use a phone line to make data calls To a aa complete these types of calls you must dial 9 9 prior to
5. Ooma Telo ooma Quick Start Guide 700 0112 302 Activate Online XXXX XXXX XXXX Begin by activating your Ooma Telo device online SERIAL NUMBER Locate the seven digit activation code printed XXXXXXXXXXXX TM on the bottom of the Telo Gy PART NUMBER n XXX XXXX XXX Next navigate a web browser to REVISION http www ooma com activate me ees Ooma Activation 8 http www ooma com activate be caer ae The activation wizard will guide you through e Selecting a phone number g3 ooma a e Registering your 911 address e Adding billing information e Creating your My Ooma account Activating Your Ooma System f i i You ll receive an email confirmation once Thank you for purchasing the award winning C your device IS activated Go to CDB Connect To Your Router HOME TO POWER NETWORK INTERNET PHONE 4 Router Connect the Ooma Telo to your Router Alternative Setup Options Using the included Ethernet cable connect the While we recommend that you begin with this TO INTERNET port of the Telo to an open Ethernet setup the Ooma Telo is flexible enough to fit into port on your router any home network Please see the back side of this guide for other network installation options Go to GEES Connect Your Phone Corded or Cordless Phone Plug your phone into the Ooma Telo Using your existing phone cable plug your corded phone or c
6. ch back press the Flash key again Blocking caller ID Disable your caller ID on outgoing calls by dialing 6 7 before you dial out To disable caller ID for all calls visit my ooma com privacy 911 emergency calling In case of an emergency dial 9 1 1 to reach first responders For your safety always keep your address up to date at my ooma com address International and other calling services A calling plan or prepaid balance is required to call outside the country Visit my ooma com prepaid to get started Then dial 0 1 1 followed by the country code and phone number Your remaining time will be announced before the call completes Note A prepaid balance is required for 411 calls ap Ooma Premier Your Ooma Telo comes with a free trial of Ooma Premier a bundle of over 25 premium calling features Check out some of our most popular features below Making two calls at once Press the line key on your Telo or the Flash key on your handset and you ll get a new Ooma dialtone Forwarding your voicemail Forward your voicemail to email so you can listen to messages from your smartphone or computer To set this up go to my ooma com voicemail Staying connected on the go Afraid to miss a call Set up your Ooma Telo to forward calls to your cell phone Choose to forward all calls only when your Internet is down or to ring your home phone and cell phone
7. connected to the Ooma Telo and dial just like you always do Call a friend or family member and experience firsthand the quality of Ooma PureVoice technology While you are at it you might want to tell them about Ooma Set up your voicemail Initializing your voicemail account takes only a few minutes To get started pick up the phone connected to the Ooma Telo and press the gt key on the Telo The system will walk you through configuring your account and recording a personal greeting Check out My Ooma My Ooma ft x A 0 650 434 0000 Support e Preferences Account Access your online control panel at my ooma com Dashboard Here you ll unlock the capabilities of your system ae e Check voicemail and call logs tiv on cm 4 99 rg WIRELESS CALLER e Configure preferences and set up advanced features femmes S BBE 6028000 Learn mo Ae Bs e Purchase additional services and add ons ea _ And much more The first time you log in our Setup Sei see Ei Wizard will help you configure our most popular features Cnn ee Tora duration of cals 510m duration of calls 510 min What s Next Transfer your phone number In most areas you can port your existing phone number to Ooma for a one time fee You must maintain phone service with your current provider until the porting process is completed which usually takes about 3 4 weeks To check availability to learn more or to get started please visi
8. ordless phone base station into the PHONE port Ooma Telo Package Contents Ooma Telo Ethernet Cable 7 ft AC Adapter 6 ft Getting Started Have a Question or Need Assistance Installing Ooma is easy In fact most users are up and Here is where you can look for help calling in less than 15 minutes This guide will walk you through setting up your Ooma Telo and introduce the Knowledge base www ooma com support basics of using your Ooma service User manuals www ooma com userguide Community forum www ooma com forums Live Customer Care 1 888 711 OOMA 6662 Go to CAD Step 4 Power On Power Outlet IN See 0m o Plug in your Ooma Telo Plug the provided AC adapter into the POWER port It is normal for the lights on the Telo to blink for a couple of minutes while it boots up If your device requires a software upgrade the Ooma logo will blink purple while it is downloading the newest version This may take 5 10 minutes depending on the speed of your Internet connection Do not unplug the Telo while it is upgrading It will automatically reboot after the upgrade is complete The Ooma logo and all the keys will turn solid blue once the device is ready to be used Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete Congratulations You re Done Place your first phone call Pick up the phone you
9. over other network traffic Don t worry this won t slow down your Internet connection Configure it for use with your primary number or as a dedicated second line Connect fax machines and other devices via pass through mode Locate the Ethernet cable that connects your modem to your router Unplug the modem end of the cable and plug it into the HOME NETWORK port of the Telo Use the included Ethernet cable and connect the HOME TO TO INTERNET port of the Telo to your modem Router Ooma Telo Modem Ooma Wireless Adapter Ooma Bluetooth Adapter Enjoy seamless integration between your home and mobile phone Connect your Ooma Telo wirelessly to your Reboot your modem and router home Wi Fi network e Link your mobile phone to your Telo so incoming cellular calls will ring through to your home phones e Plug the adapter into the USB port to connect to any standard 802 11b g n 7 iE Install Telo between modem and PC wireless network Leave your cell phone in the charger without worrying about missing a call Enjoy the comfort and convenience of talking on your home phone Pair up to seven Bluetooth devices Install your Ooma Telo in a central location in your home Convenient access to voicemail call screening Do Not Disturb and other advanced features If you only have one computer and it is connected directly to your modem follow these instructions Locate the Ethernet cable that connects your SADY modem to
10. t my ooma com port Explore Ooma Premier Ooma Premier is a bundle of enhanced calling features that will get your home phone service firing on all cylinders Each Ooma Telo includes a free trial of Ooma Premier giving you the chance to test drive more than 25 premium calling features See the Ooma Premier section for an overview of our most popular features To learn more about all the features and benefits included in a subscription to Ooma Premier go to my ooma com premier Add Ons for Ooma Telo Ooma HD2 Handset Unlock the full power of your Ooma Telo The HD2 Handset lets you enjoy Alternative Setup Options The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices Review i att Ooma Linx the following options to see if any of them apply to your situation Need to connect a fax machine or a second phone The Linx allows you to e ejifelawaws Install Telo between modem and router Two inch color screen with picture caller ID e Wirelessly and securely extend the Ooma and Facebook profile pictures service to additional phones and devices Unmatched clarity and lifelike sound quality anywhere in your home of Ooma PureVoice HD Convenient access to voicemail the Instant Second Line and other enhanced features right in your hand Installing the Telo between your modem and router will result in the best voice quality This setup allows Ooma to prioritize your phone calls
11. the eee destination phone number A successful data transfer mainly depends on the speed and quality of your Internet connection L gt Check that your network cables are plugged in securely Verify that the TO INTERNET port is connected to your router or modem The LED at the top of the connector should be lit green Incoming calls do not ring your home phone When Do Not Disturb is turned on the key will be lit solid orange and all incoming calls will go directly to voicemail without ringing your phones To turn off the feature press and hold the key for three seconds Try rebooting your Telo modem and router by pulling out the To learn more visit www ooma com fax Connecting your phone jacks You can link the Ooma Telo to all the phone jacks in your home allowing you to connect phones in multiple rooms Note This advanced set up requires you to disconnect the telephone company from your home phone wiring before plugging it into your Ooma Telo To learn more visit www ooma com homedistribution Ooma Usage Guide g3 Basic Operation Making and receiving calls To place a call pick up a phone connected to your Ooma Telo and dial a phone number To answer a call pick up the phone when it rings as you normally would Call waiting Switch to a second incoming call by pressing the Flash key on your telephone handset The current call will automatically be put on hold To swit
12. to your Ooma Telo and press the gt key From the main menu select option 2 Change your settings then follow the instructions Identifying callers Don t recognize the number Enhanced Caller ID will look up the callers name from a national database so you ll have more than just the number to go by Screening your calls Listen in as your callers leave their voicemail The message will be played through the speaker in your Telo Only answer the phone if you decide you want to take the call Setting up 911 notifications Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home To set this up go to my ooma com 911 Using Ooma on your smartphone Use your Apple or Android smartphone to make phone calls over any Wi Fi or 3G data connection with the Ooma Mobile HD app To get started go to my ooma com mobile Turning off the ringer Need some peace and quiet Simply press and hold the key for three seconds and all your calls will roll straight to voicemail To deactivate Do Not Disturb press and hold the key again for three seconds And much much more Explore all the features and benefits of Ooma Premier my ooma com premier power and plugging them back in Logo is blinking red and oO z are lit blue Your Telo is unable to register with the Ooma network Verify that you have activated your device as described in Step 1 If you pl
13. ugged in your device before going through the activation process try rebooting it now Check that your Internet connection is working Try connecting a computer to the HOME NETWORK port and browse to my ooma com You should see the login screen for My Ooma If not troubleshoot your Internet connection Jla JL gt j light up sequentially The Ooma Telo is booting It is normal for the bottom row of icons to light up sequentially for about 30 seconds when the device is first starting up Quick Reference You are unable to hear your messages Check that the speaker hasn t been turned off Adjust the volume level by pressing The device will say what volume it has been set to Voice constantly breaks up Voice quality is dependent on the speed and quality of your Internet connection For best results Ooma recommends that you hardwire your Telo between the modem and router as shown in Alternative Setup Option A This configuration allows phone calls to be intelligently prioritized over other network traffic You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME NETWORK port browsing to setup ooma com then clicking on the Advanced tab Volume Adjustment System Status Rewind Stop Brightness Adjustment Page Line 1 and Line 2 Delete Save Send to VM Play Fast
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