Oki X400 User's Manual
Contents
1. Print Head Lock 4 Ribbon Sensor Paper Guide Platen Roller Media Roll Paper Holder Print Head Release Label Exit Slot Labels Loading Labels or Tags 1 3 10 11 12 Lift the top cover Press the two print head releases down to unlock the print head Unwind a few labels from the roll Labels should be wound face in for the best results Slide the center justified paper holders apart until the label roll will drop down between them The paper holdersare spring loaded and will automatically retract when released Make sure the label holder spindles fit inside the label roll core and the roll spins freely Lock the paper holders in place by pressing down on the purple lock tab on the left paper holder Place media roll in the paper tray such that the media unwinds from the bottom of the roll toward the front of the printer The label image surface must face up as it passes under the print head Move the purple paper guides in place to fix the label position they should lightly contact the outside edges of the label backing Make sure the label material is routed beneath the guides Slip the free end of the media under the print head and out the front paper exit Lower the print head and press it down firmly until it locks closed on both sides Close the top cover Wait until the ERROR LED stops blinking Press the FEED button to feed a label or to resume printing Loading Ribbon2. User s Guide 59309501 COPYRIGHT INFORMATION Copyright 2009 Oki Data Americas Inc All rights reserved DOCUMENT INFORMATION X400 User s Guide PN 59309501 Revision 1 2 December 2009 DISCLAIMER Every effort has been made to ensure that the information in this document is complete accurate and up to date Oki assumes no responsibility for the results of errors beyond its control Oki also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it Mention of software products manufactured by other companies does not necessarily constitute endorsement by Oki While all reasonable efforts have been made to make this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein The most up to date drivers and manuals are available from the Oki web site http www okiprintingsolutions com TRADEMARK INFORMATION Oki Oki Printing Solutions and Microline are registered trademarks of Oki Electric Industry Company Ltd EFI Fiery the Fiery logo and Spot On are registered trademarks of Electronics for Imaging Inc in the U S Patent and Trademark Office Fiery Link SendMe and the EFI logo are trademarks of Electronics for Imaging Inc Microsoft MS DOS and Windows are registered trademarks of Micros
3. The OKIPOS X400 thermal transfer printer transfers ink from a ribbon to the label to produce an image 1 10 11 12 Lift the top cover Press the two print head releases down to unlock the print head module and expose the ribbon supply spindles Unwrap the new ribbon and unwind 4 from the roll The end of the ribbon is attached to a take up core Observe the notches on both end of the supply core and the take up core These notches must fit on the corresponding nibs on both the supply and take up spindles Roll several turns of ribbon on the take up core The coated side of the ribbon must be on the outside of the take up roll Place the left notch of the take up core into the nib of left take up spindle Place the right notch of the take up core into the nib of right take up spindle Pull the ribbon down over the print head and insert the supply core onto the left supply spindle making sure the notches in the core fit over the nibs Place the right end of the supply core into the right spindle lining up the notches with the spindle nibs Note Make sure the coated dull side of the ribbon is to the outside where the ink will be in contact with the label media Turn the take up spindle to pull the ribbon over the print head without any slack Check to make sure there are no ribbon wrinkles Lower the print head and press it firmly until it locks closed on both sides Close the top cover 13 Wait until t
4. vp eaae a eU Da pared 13 Sending Data to the Printer eee eere eren 13 Resetting the Printer 1 5 5 i oacetessepsskeo ebat eve depo bro a bxE Condo eh 13 Printing Labels i ueinicceseet sseceodn epe Cable Co Fe0i o Epe dodo ce eeu Dra pd dn 14 Controlling the Printer Using Direct Commands 14 Routine Maintenance eese eerte eese ee eese en eee aen esee seen ass 14 What TO DG Ui e 15 POWER light is not lit csscsssscssscsssscssscssscsssscsnsccssscssees 16 ERROR light is lit or flashing e eeee eere eene 16 Label will not feed reete rre nennt annona rre snos 17 Host stops responding ceres ecce eere ee eene eene neon 17 Labels feed continuously e ecce esee eere e eerte nete ue 17 Poor print quality uec eer ee ORE te phe EE SRER nee eIO e dEETRURUR 18 Printer Specificati ns ere erar entire vin tnra orna Ya enar neue vo Tan 19 Communication Ports eee e eee eee eee eee eee ee eee en seen seca 21 Serial Input Cable acnisssseoovsvscsseicectvscnsvonsastdoocesnnsesnsennssvsens 21 Parallel Input Cable iieeee reete peer tete PS Ek Su ee ve eer S eoo E EEUU 22 Serial Port Parameters sscscccssssssssssssssssssssssssessssssseseses 22 OKIPOS X400 Soft ware cccccscccsssssccsssssssssssssscssscsssssees DO Label Gallery Fre
5. RS232 communication port wired as shown below Serial Input Cable DB9S Ls mostre GROUND L S il DSR connected to pin 4 always high LU RTS printer busy 1 9 5V 21 Parallel Input Cable Centronics 36 pin 2 9 Data bits 0 7 Serial Port Parameters OKIPOS X400 printers are configured as Data Terminal Equipment DTE equipment and use Request To Send Clear To Send RTS CTS handshaking or X On X Off flow control control characters are DC2 and DC4 The serial port supports the following parameters Speed 9600 19200 or 38400 bps Parity Odd Even or None Data Bits 7 or 8 bits Stop Bit s lor2 Default Parameters 9600 bps No parity 8 data bits 1 stop bit 22 Note OKIPOS X400 printers require a null modem cable pin 2 3and 7 8 cross connected when connected to another DTE device such as a personal computer The OKI serial cables are wired in a null modem configuration Other cables may require an external null modem adapter OKIPOS X400 Software Two basic software packages are supplied on the Label Gallery Free CD ROM included with each OKIPOS X400 printer Each package allows you to easily change the configuration of the printer and print labels Label Gallery Free Label Gallery Free is a basic label design and printing software package It supports all OKI printers Label Gallery Free requires a Pentium based computer with at least 32 MB of free RAM
6. a input Centronics compatible connector for connection to host parallel port Print Head Unlocks print head Push both releases Release downward to release print head Top Cover Protects print Lift to open media and mecha Push inward at hinge to nism remove Power Indicator Error Indicator FEED Button SHOP Power Switch Print Head Release Paper Roll Holder Parallel Port Power Input Fan Fold Knockout Serial Port Printer Power Connection Power Module Power Input 1 Plug the output of the power module provided with the printer into the connector on the rear panel 2 Plug the power module into an AC outlet having the proper voltage 3 Place the power switch in T position to turn on the power Note If the FEED button is pressed after a label is printed the last label will be printed again otherwise a blank label is fed To clear the image buffer inside the printer press and hold the FEED button for at least 5 seconds untill the ERROR indicator is lit then release the FEED button Important The required AC voltage is marked on the power supply Confirm that your AC voltage matches the power supply input specificaton Do not use any power supply other than the one provided with the printer Printer Interface Connection 1 Connect the interface cable to the parallel printer port on the computer 2 Connect the other end to the parallel input port on the printer Paper Holder
7. and 32 bit Windows OS 9x ME NT 2000 XP and 15 MB of available hard You can upgrade to more featured versions of Label Gallery Please contact your dealer for upgrade information The Label Gallery Free CD ROM will Autorun when it is inserted in your computer if Autorun is enabled on your computer If Autorun is not enabled you may manually load the software by placing the CD ROM in your CD drive and then selecting RUN from the Start Menu Enter X START EXE where X is the drive letter associated with your CD drive Follow the instructions on the screen After the software has been installed you must then install the OKI Windows Printer Driver from the same install screen You can also manually install the Printer Drivers by using the Add New Printer selection in the Printer Folder and following the instructions When the list of printers is displayed be sure to select Have Disk When asked for the disk with the driver enter X Drivers and select the OKI printer model from the list Label Gallery Free stores the printer configuration with each label format When you enter the program and select New Label a Label Setup window is opened You enter the basic information about your label Width length etc in this box Selecting the Next in the lower right corner will take you to the Select Printer window where you select the 23 printer model that will be used to print the label Selecting Printer Setup opens a P
8. are unlikely If you do think you have a printer problem proceed as follows Confirm that the printer has the right media installed and that it is loaded correctly See page 5 for media loading instructions 1 2 15 Confirm that the printer is connected to its power supply and the supply is plugged into an AC outlet having the proper voltage Open the print head and inspect the media path Remove any obstructions and clean the print head and drive roller according to the instructions on page 12 pa Press down firmly on both print head latches to confirm that they are closed Confirm that the printer ERROR indicator is off Print a self test label as described on page 10 Restart the printer Press the FEED button to confirm that the printer will feed a blank label or last printed label Review the common problems described in the following section 9 If these steps do not correct the problems contact your dealer or our Technical Support Department FOA 9o Note The information here assumes you are using label printing software If you are programming the printer please review the information in the OKIPOS X400 Manual pdf file located on the CD ROM Common Problems And Their Solutions POWER light is not lit Double check the AC source and the power supply connections Disconnect the cable between the printer and host then restart the printer If the POWER light becomes lit with the host disconnected sus
9. e Windows Drivers Media and Supplies cscscsssssssssssssssssccsssscsessscsssssccsssscsssssce 24 What You Get The OKIPOS X400 Printers come complete and ready to install and print labels Your unit carton contains the following items OKIPOS X400 Printer 90 Watt Power Supply Warranty Safety Regulatory Guide e User s Guide CD ROM Containing OKIPOS X400 User s Manual OKIPOS X400 Programming Reference Guide Windows Printer Driver for OKIPOS X400 Controls Indicators and Connections Device Name Primary Function Use Power Switch Power control Applies power to printer FEED Button Advances print Pressing FEED while media applying power a test label will be printed Pressing FEED during printing will cause the printing to pause To feed a blank label or last printed label To reset the settings to factory defaults POWER Indicates power Normally ON when power indicator status is turned on Blinks when ribbon error media error or other error occurres ERROR LED Indicates error Normally OFF Status Blinking in unison with POWER indicator indricates media error Alternate blinking with POWER indicator indricates ribbon error Blinking for other errors e g RS232 error Power Input Connects the Connect to power module power supply provided with printer Serial Port Data input DB9S connector for connection to host RS232 port Parallel Port Dat
10. e printer will print a test label and enter hex dump mode Restart the printer for normal printing Na 13 Note When holding the FEED button the indicator status will change but should be ignored even if the ERROR indicator becomes lit Printing Labels To print labels the host computer sends commands to the printer via the serial or parallel communication port If you are using label printing software the computer and software control the entire printing process You only need to set up the printer start your label printing program and follow its instructions Contact the software supplier or manufacturer if you encounter difficulties Controlling the Printer Using Direct Commands You can also produce labels by sending commands directly to the printer Simple ASCII commands control the printer You can write command files using any text editor program that can output ASCII text including the control codes Since printer programming is potentially complex programming information is not provided here A printer command reference and basic programming procedure are provided on the CD ROM packed with the printer The file OKIPOS X400 Manual pdf on the disk is in Adobe Acrobat format readable using the Adobe Acrobat Reader provided in the AcroRead directory on the CD ROM or can be downloaded free of charge from http www adobe com This program will allow you to search the contents of the manual and or print a hard copy If you
11. he ERROR LED stops blinking and goes OFF press the FEED button to feed a label or to resume printing Take Up Core Ribbon Supply Roll Dull Side on Bottom Spindle Notches Left Take Up Spindle Right Take Up Spindle Left Supply Spindle Right Supply Spindle Rotate Left Take Up Spindl to tighten ribbon N 10 Selecting the Label Sensor Type OKIPOS X400 printers can use Eye mark gap or notch label sensing The sensing method used by the printer must match to the media being used If you are using label printing software it should provide a mean to set up these parameters See your software documentation for details If you are writing your own software or controlling the printer using direct commands you must use printer commands to set up the printer mode and sensing method Refer to the programming information provided in the Program pdf file for further information Note The Program pdf file is in Adobe Acrobat format To view it you must install Adobe Acrobat Reader which is included on the CD ROM Sensor Calibration The OKIPOS X400 uses a single sensor element for both direct thermal without a ribbon and thermal transfer with a ribbon printing The method of printing can be selected by using configuration settings in the software program or by sending the command directly to the printer Please refer to the Programming Guide The mode of operation can be determined by running a Self Te
12. lf test label It cannot print normal labels in hex dump mode The printer will return to normal operation only when you cycle printer power 12 Feeding Blank Labels To feed a label you press the FEED button if there is no image in the printer buffer To clear the image buffer you must press and hold the FEED button for at least 5 seconds and then release the FEED button Label Reprint If the last label printed has not been cleared from the printer buffer pressing the FEED button causes the last printed label to be reprinted Sending Data to the Printer To print labels using data sent from a host computer or terminal 1 Connect the host and printer serial or parallel ports together using a correctly wired interface cable refer to the wiring information 2 If you are using the serial port confirm that the host and printer are using the same communication parameters 3 Confirm that the POWER indicator is lit and the ERROR indicator is off 4 Send your data to the printer Resetting the Printer Some commands with parameters can be saved in the printer They are in non volatile memory that can be kept permanently unless they are changed by other commands with different parameters To reset the parameters to factory settings follow the procedure below 1 Install ribbon and media Turn on the printer 3 Press and hold the FEED button for about 30 seconds until the printer starts printing Release the button Th
13. need programming information and are not using Windows contact our Service Hotline Routine Maintenance OKIPOS X400 needs very little maintenance other than occasional cleaning If cleaning the printer body is required using soft cloth moistened with a mild detergent cleaner Clean the print head if it appears dirty or if print quality is poor Print head cleaning is easy and fast 1 Unlatch and raise the print head if it is not already raised 14 2 Using a soft cotton sheet moistened alcohol clean all dirt and label residue from the print head paying particular attention to the print line Caution Do not clean the print head or drive roller using abrasive or metallic objects ammonia based cleaners or other harsh chemicals The practices can cause serious damage and will void the warranty Wipe the platen roller with the cleaning cloth To reach all portions of the platen roller press the FEED button The roller will rotate 1 4 turn each time you press the FEED button when the print head is unlatched Caution Keep all objects clear of the platen roller when you press the FEED button 4 Confirm that the label sensor is unobstructed Clean away any obstruction with a soft brush if necessary 5 Resume the media loading procedure or if there is already media in the printer lower and lock the print head 6 Resume normal operation What To Do If OKIPOS X400 is very reliable so printing problems
14. oft Corporation Apple Macintosh Mac and Mac OS are registered trademarks of Apple Computer Other product names and brand names are registered trademarks or trademarks of their proprietors CAUTION This product complies with EN55022 Class B However when fitted with the optional scanner and or finisher compliance to EN55022 is Class A In a domestic environment this configuration may cause radio interference in which case the user may be required to take adequate measures TABLE OF CONTENTS What You Get oes co eere ERU ON exe issis osoite eee en 3 Controls Indicators and Connections 4 Printer Power Connection eese ceres eere eee eee ee en nee 6 Printer Interface Connection eee ceres eere eene 6 Loading Labels or Tags oe erectos tet onte tha Sonn Reeve tha ene e ud 8 Loading BRibDONss uie isses eet acie ee suae eid Ua oo Goa cx e abi Uo edo ERE aS Roos 9 Selecting the Label Sensor Type e eere 11 Sensor Calibration iiss cccidcacnsectceesdeavedensesauavceusdesccveneuecevonseteones ed 11 Using the Printer ic ssiscceisssascasenshssvsncashcndavissiuseiashcadannssvienassindaiess 12 Printing a Self Test Label csscccssscsssssccssssccssssceseccesees 12 Feeding Blank Labels ssssccssssssscssssssssccssssseccssscssccssees 13 Label ReDEIE en deor or dre oce i aane ine edo a ci Fes
15. pect a host computer or cabling problem ERROR light is lit or flashing 1 If both ERROR and POWER indicators are flashing in unison it means media error media out or gap was not detected 2 IfERROR and POWER indicators are flashing alternately it means ribbon empty or ribbon not installed 3 POWER is lit and ERROR is flashing 4 Flashing ERROR indicator Long OFF shorter ON Cover is open or there is problem in cover sensor 16 Others If you are using the serial communication check the parameters on both the printer and the host Self test label will not print 1 If printing in the direct thermal mode confirm that you have loaded direct thermal media 2 Disconnect the cable between the printer and the host computer Restart the printer and try to print a self test label again Label will not feed 1 Confirm that the print media is loaded correctly 2 Restart the printer and confirm that the printer POWER indicator is lit and ERROR indicator is off Press the FEED button 3 Ifthe printer still does not feed disconnect the communication cable and repeat step 2 If the printer feeds with the cable disconnected suspect a problem with the host computer or cable Host stops responding or displays printer not ready message 1 Review your software setup following the instructions provided with the software 2 Confirm that the host to printer communication cable is connected and undamaged If using the
16. rinter Driver where the operating parameters of the printer can be configured Windows Drivers The OKIPOS X400 Windows Drivers lets you print labels using virtually any Windows application program The driver can be installed using the Label Gallery Free START EXE setup wizard or can be loaded like any other Windows printer driver using Add Printer from the Windows Control Panel The driver is located in the Drivers directory on the CD ROM After the driver is installed you can send data to the OKIPOS X400 just like any other printer on your system simply specify the OKIPOS X400 model in the Print dialog box of your Windows application Media and Supplies The OKIPOS X400 comes from the factory set up to operate with OKI media supplies that are shipped with the printer These supplies have been carefully selected to give optimum results with your printer Contact OKI sales for ordering information Other may or may not give acceptable results It is also probable that you will have to calibrate the sensors and heating settings before acceptable results are obtained Calibration is accomplished by using the Windows driver or by selecting of the Printer Settings Advanced Immediate Calibrate from the File menu Instructions for calibrating the printer for use with different media supplies is contained in the OKIPOS X400 Printer Programming Guide found on the OKIPOS X400 series Ready To Go CD ROM 24 43892302EE Rev 1
17. serial port confirm that you are using a null modem cable or adaptor 3 If using the serial port confirm that the host and printer are using the same parameters The self test label shows the current printer serial port parameters 4 If using a communication switch between the host and printer remove the switch and connect the printer directly to the host 5 Restart both printer and host run the original software and try again Labels feed continuously 1 Check that the print media is loaded correctly Confirm that the gap mark goes through media sensor 17 2 Confirm that the sensor type Eye mark or gap in your software setup matches yours print media Poor print quality 1 Confirm that the print media is properly loaded and there is no side to side motion of the paper as it feeds through the printer 2 Check your software print darkness and print speed settings These settings may need adjustment for optimum results 3 Try different print media Old or inferior quality media will degrade print quality 4 If you are printing in the direct thermal mode make sure you are using direct thermal labels 18 Printer Specifications Print Method Thermal Transfer or Direct Thermal Max Ribbon Length 328 ft 100m Max Ribbon Roll OD 1 5 in 38mm Ribbon Core ID 0 5 in 12 8mm Ribbon Core OD 0 72 in 18 4mm Weight including 8 1 Ibs 3 67kg power module Print Head Density 203 dpi 8 dot mm Prin
18. st Label A OKIPOS X400 unit is calibrated at the factory for use with OKI standard ribbon and media Other ribbon media combinations may or may not index properly with these settings If you are experiencing difficulty with label indexing and are not using OKI labels and or ribbon it may be necessary to recalibrate the unit for your particular ribbon media This can be done by selecting the Calibration buttons provided in the Label Gallery Free software or the Windows Printer Driver If you are not using either of these you will have to send the calibration command directly to the printer See the Programming Guide for instructions on using the Sensor Calibration command Important The ribbon must be installed in the printer when calibrating in the thermal transfer mode 11 Label Edge and Eye Mark Sensor Ribbon Sensor Using the Printer Printing a Self Test Label Printing a self test label checks the printer overall operability To run a self test confirm that the printer is loaded and connected to AC power and no print jobs are in process Then 1 Turn off the power 2 Press and hold the FEED button 3 Turn on the power 4 After the printer starts printing release the FEED button 5 After the self test label finishes printing the printer will enter the hex dump mode To return to normal operation you must cycle printer power Important The printer will be in hex dump mode after printing the se
19. t Speed 1 ips 25 4mm s 2 ips 50 8mm s 3 ips 76 2mm s 4 ips 101 6mm Media Continuous paper Paper Labels Vinyl Labels Tag Media Width 4 3 in 108mm Max Roll Diameter 5 in 127mm pame a 39 in 10mm Media Sensing See through sensor for die cut gap or Left side adjust notched media able Reflective sensor for Eye mark Continuous Material 9 pin RS232 Serial amp 36 pin Centronics 9600 19200 amp 38400 bps Flow Control X On X Off and RTS CTS protocols 19 2MB total RAM 2MB flash memory Bar Codes Sup UPC EANS8 13 EAN128 Code39 Code93 ported MSI I25 M25 Postnet Bookland Code 128 UCC 128 Codabar MaxiCode PDF417 Bar Code Rotations 05 90 180 5 270 Bar Code Ratios 1 2 153 2 5 Code Page 858 Others available U S M WB WL XU XS XM XB XL OCR A B Vector Font 50 999 dots Text Rotation 0 905 1805 270 Graphic Formats OKI Hex Binary PCX and BMP Formats Graphic Rotation 0 905 180 270 110 220 VAC 10 50 60 HZ 197mm 7 76 x 257mm 10 27 x 164mm 6 57 Environment Operating 4 38 C 30 80 RH non con densing Storage 20 50 C 25 85 RH non con densing Approvals CE FCC Class A TUV UL CUL CCC Accessories Dispenser RS232C Interface Cable Cutter Additional Memory 2MB 4MB additional flash memory 20 Communication Ports OKIPOS X400 printers are equipped with a standard Centronics parallel and an
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