Home

Nortel Networks SRG50 User's Manual

1. Acronym Description BARS Basic alternate route selection BUID Branch user ID CDP Coordinated dialing plan DDIM Digital drop and insert mux DN Directory number DSC Distant steering codes DSM Digital station module DTM Digital trunk module ESA Emergency services access ESDN Emergency services DN FRL Facility restriction level GATM Global analog trunk module KEM Key expansion module KRS Keycode retrieval system LAN Local area network LSC Local steering codes MCDN Meridian customer defined network MOTN Main office terminal number MVC Mobile voice client NARS Network alternate route selection NBWM Network bandwidth management NCS Network connection server NRS Network routing service PSTN Public switched telephone network QoS Quality of service SPN Special number SRG Survivable remote gateway TAT Trunk anti tromboning TRO Trunk route optimization TSC Trunk steering codes UDP Uniform dialing plan VNR Vacant number routing VoIP Voice over internet protocol VPN Virtual private network VPNI Virtual private network ID WAN Wide area network ZDP Zone digit prefix NN40140 500 Chapter 1 Getting started 11 Symbols and conventions used in this guide These symbols highlight critical information for the SRG system Caution Alerts you to conditions where you can damage the equipment Danger Alerts you to
2. 1000 IP Terminal Details panel Element Manager provides SRG specific panels for recording the CS 1000 TN and BUID that are associated with a particular SRG DN The table SRG S1000 IP Terminal Details fields on page 48 lists and describes the fields on the 1000 IP Terminal Details panel Table 10 SRG 81000 IP Terminal Details fields Sheet 1 of 2 Field Values Description DN Read only configuration on page 56 The SRG DN assigned to the telephone The SRG DN must be configured before proceeding with the procedures that follow in this section See Telephone DN records ID Hardware Read only Hardware ID Unique for each IP telephone Status Read only Current status of the telephone status message See IP terminal details on page 84 expand the field to read the entire NN40140 500 Chapter 4 CS 1000 considerations 49 Table 10 SRG 81000 IP Terminal Details fields Sheet 2 of 2 Field Values Description Firmware Read only Updated by the main office when a terminal is sent back to the SRG for Version firmware upgrade purposes The field specifies the firmware version required by the main office MOTN XXX Required for telephone redirection The field is the main office TN associated with the IP telephone BUID CDP network DN Required for telephone redirection The field represents the dialable number of an IP
3. leeeeeeeeesese 65 Teena MEDON TAT Las ois esa HH CHEHEFI Rr LEREV VERE FEE pb It Det Sra xd ka A X E RE d 69 To enter tha QoS settings for VOIP KS sies i rte rote can ato ERR tx x ananin 71 es e cil lore le See RT 72 To configure gatekeeper settings for H323 trunks sssesseeenene 73 To configure routing for Outgoing calla ssssscatcies senesced snessagsitiaasdess sanedecesd nassensy Rn Eros 74 To configure remote access DSOKIUOtauic eese satt n bids iun Her eq ad anta ps2 ada rad ARR EPUM ENR ania 76 To configure destination codes for the PST ierra reri e trn res 77 PSTN access and analog devices sseeseeee 79 To configure the DNs for analog CGVICBB is reta ap Epis sd LbRIA x YaR ER RU OY S RURx he avani daann RAS LUIS 80 Troubleshooting iios essi caa ERRRARERARRRERRRARAMARPARRAAREARS 83 To manually redirect an IP telephone to the main office seeseesssesss 86 Telephone features in normal and local mode 89 GlO668 iiiocoiss oREFSREASERRARERERRRAARRERRESSEASRRRARRRRERAEE 97 SRG50 Configuration Guide NN40140 500 Contents Reena SAG esc cece cesses rr 9 FODE e ooo ee ee eee ea eee re E ee ee ee ee 9 Ud D a ee ee ee ee ee RR E RR ee rer Sere ee 9 OE ene eRe eae LT E ee een ee ae OT T T EE T ee ee 9 Symbols and conventions used in this guide 00 0c eee eee 11 Pisiated Publicate ccccedsveciadee RA DAGUR CLR RO C
4. Feature Activate Cancel Feature Activate Cancel Alternate line LINK 2 Privacy control LINK 83 Call Forward local system LINK 4 LINK 4 Link LINK 71 SRG50 Configuration Guide 96 Telephone features in normal and local mode Table 19 Link key sequences Sheet 2 of 2 Feature Activate Cancel Feature Activate Cancel Call Forward LINK 4 LINK 4 Pause LINK 78 external system dialed gt LINK 2 Timed release LINK 72 Ring Again LINK 2 LINK 2 Call parking LINK 74 Saved Number LINK 67 Redial Call pick up Directed LINK 76 Call pick up Group LINK 75 Tones LINK 809 LINK 809 Call Queuing LINK 801 Transfer LINK 70 Camp on LINK 82 Trunk Answer LINK 800 Conference call LINK 3 Voice Call LINK 66 Hold Call Exclusive LINK 79 Hold Call Public LINK 2 Voice messaging Internal Last Number Redial LINK 5 Access mailbox LINK 981 Page Intercom LINK 61 and Leave a message LINK 980 zone 0 to 6 Page External LINK 62 Page All LINK 63 and zone 0 to 6 NN40140 500 97 Glossary BDP branch office call routing CDP dialing plan FXO gatekeeper gateway H 323 IP IP telephones local mode Both Dialing Plans A dialing plan option that is supported on the main office only The SRG supports CDP or UDP only If the main office is running BDP the SRG zone must be conf
5. In the First Route field enter 998 the VoIP route SRG50 Configuration Guide 76 Chapter 6 Setting up the private VoIP network h Inthe adjacent Absorbed Length field select the number of digits to be absorbed The Absorbed Length applies to the digits of the destination code only i Inthe Second Route field enter 999 the PSTN route j Inthe adjacent Absorbed Length field select the number of digits to be absorbed Depending on the dialing plan the destination code is integrated with the DN or is dialed as a prefix to the DN When a user calls the main office the SRG examines the destination code to determine the routing If the First Route the VoIP trunks is unavailable the call is routed to the Second Route the PSTN and the External Number is called Because Overflow was selected if both the First Route and the Second Route are unavailable the call is routed using the Normal Route specified in the Normal Route column of the Destination Codes table Because Auto was selected the routing occurs without manual intervention SRG PSTN access Access to the SRG PSTN is required for e calls to the SRG PSTN from SRG telephones or redirected SRG IP telephones in local mode calls from the SRG PSTN to redirected SRG IP telephones in normal mode calls from main office telephones to the SRG PSTN using the VoIP trunks To achieve this access a remote access package for the VoIP trunks and a destination code for the PSTN
6. SRG50 Configuration Guide BCM50 3 0 Survivable Remote Gateway Document Status Standard Document Number NN40140 500 Document Version 02 03 Date June 2008 NORTEL Copyright 2006 2008 Nortel Networks All Rights Reserved All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Task List op Ron MMC 9 ctii RE iriko idinan ae aa 15 IDs Ci Ag ilti gp M 17 To deba Ne SVIE aii bo Kasse dbdnckuiv adest beu t us Aet MIR EIE UAE C d dum iE 18 To verify that the SRG has been successfully created sesssssssssss 18 Task SUMMA sis cte cen cesedece QuISRR diair RRXx ARA RA S REA ER SALE 27 CS 1008 considerations is risrisiisisrisnisssiarrierisdiyi rrisni 33 To configure SRG for NBWM and ADBWM ccccccccsesen
7. e The target DN is determined by the BUID MODN and VoIP Trunk access codes In this case the information required for call forwarding is entered using the SRG specific panels of Element Manager Configuration gt Resources gt Survivable Remote Gateway For more information see CS 1000 considerations on page 33 Note Call forwarding is mandatory for CS 1000 e The target DN is configured explicitly for each IP telephone The DN is configured through Element Manager on the Telephony gt Sets gt Active Sets panel using the standard BCM50 procedure Typically the call forward number is the BUID For more details see the Device Configuration Guide NN40020 300 NN40140 500 Chapter 5 IP telephones setup and configuration 61 The disadvantage of the second option is that the installer must configure the target DN in two places on the Active Sets panel and on the SRG specific panels the SRG specific panels must be completed The SRG looks at the SRG specific panels first It goes to the Active Sets panel only if the VOIP Trunk Access Code has not been configured Configuration settings for redirected phones The Telephony Device Installation Guide and the Networking Configuration Guide provide detailed instructions for configuring IP telephones For IP telephones that are redirected to the main office call server incorporate the settings shown in the table Configuration settings for redirected IP telephones on page 6
8. main office redirecting SRG IP telephones 86 SRG50 Configuration Guide 100 MCDN network settings 69 MO Access Code Length 46 MO TPS 48 Modes of operation 21 MOTN 48 N network bandwidth management 39 networking private dialing plan 68 no connection IP telephones 83 no speech path IP telephones 84 Node ID 46 Normal mode reregistering with main office 86 normal mode overview 21 Nortel distributor 13 Numbering Plan ID main office 45 O one way speech path IP telephones 84 Operating modes 21 optional programming 62 outside access remote package VoIP trunks 76 overview local mode 23 normal mode 21 R received numbers target lines 59 regulatory information 2 related publications 12 remote package VoIP trunks 76 S slow connection IP telephones 83 SRG analog devices 79 conversion process 78 creating 16 gatekeeper failure 86 IP telephone firmware error 86 IP terminal status messages 84 local mode overview 23 normal mode overview 21 optional programming 62 private dialing plan 68 redirecting IP telephones to main office 86 remote access packages 76 supported telephones 19 test in local mode 61 VoIP trunks and routing 65 SRG process map 26 SRG terminology 20 Status 48 status messages 84 support 13 express routing code 13 how to get help 13 Nortel reseller 13 Nortel Solutions Center 13 Nortel Web site 13 symbols 11 T targetline 57 targetlines 2
9. 3 Enter the information in the appropriate fields Figure 5 S1000 Main Office Settings panel Task Navigation Panel Survivable Remote Gateway Configuration Administration Welcome 51000 Main Office Settings 51000 IP Terminal Details System Primary Network Connect Server Address 15 40 10 10 Administrator Access Resources Application Resources Alternate Network Connect Server Address fi 0 10 10 10 Media Gateways Port Ranges Telephony Resources Survivable Remote Gateway Network Interfaces Heartbeat Protocol Port Ed Fe Telephony E Data Services Network Connect Server Port 15500 VOIP Trunk Access Code Test Local Mode Timeout H3231D IsopG Numbering Plan ID Private Type of Number ESN CDP Node ID g MO Access Code Length 3i NN40140 500 Chapter 4 CS 1000 considerations 47 IP telephones redirection Once an IP telephone at the SRG is configured see IP telephones setup and configuration on page 53 it automatically registers with the SRG S1 To configure an IP telephone for redirection to the main office call server SRG specific datafill is required The SRG specific configuration includes e IP telephones numbers and models on page 47 e 1000 IP Terminal Details panel on page 48 To configure SRG using SIP trunks CS1K must accept the end point as an H323 and SIP entity and accept it as h323 and SIP endpoint Yo
10. gt VoIP trunks handset phones mos IP Networking VoIP trunks Generic procedures for setting up a private network on the SRG are covered in the Networking Configuration Guide NN40020 603 Items to address when establishing the private VoIP network between the SRG and the main office are Basic parameters on page 67 e Private dialing plan on page 68 e Meridian Customer Defined Network MCDN on page 69 e QoS settings codec jitter buffer and related items on page 70 e Network security on page 72 e VoIP trunking configuration on page 72 e Line pools on page 74 e Call routing on page 74 e Outgoing calls configuration on page 74 e SRG PSTN access on page 76 e Main office information on page 78 e External attendant support on page 78 NN40140 500 Chapter 6 Setting up the private VoIP network 67 Basic parameters The table Basic parameters on page 67 provides a record of basic parameters that are significant for SRG operation Typically these parameters are specified as part of BCM50 foundation activities in most cases their configuration is not covered in the SRG50 Configuration Guide Table 15 Basic parameters Sheet 1 of 2 Parameter Value Context DN length Configured as part of BCM50 foundation configuration There are four DN lengths to consider 1 Configuration gt Telephony gt Dialing Plan gt General gt Dialing Plan General panel gt Global Settings subpanel g
11. jets NJA JJA N A N A G ce Dial Up Interfaces Survivable Remote Gateway H O Telephony w Data Services tails For Module Internal Routing Table 1P Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy SIP Media Parameters SIP URI Map SIP Authentication Destination Digits Domain IPAddress Port GW Type MCDN Protoct SRG50 Configuration Guide 72 Chapter 6 Setting up the private VoIP network Network security Firewall configuration for SRG is the same as for the BCM50 and is detailed in the Networking Configuration Guide NN40020 603 Firewalls cannot be configured to allow VoIP pass through Instead the SRG supports IPsec tunnels to provide VoIP pass through IPsec tunnels are also covered in the Networking Configuration Guide NN40020 603 VoIP trunking configuration When the SRG is operating in normal mode connectivity to the main office call server is over VoIP trunks An SRG can support up to 60 VoIP trunks Configuring VoIP trunks has three components e Fallback configuration on page 72 e Gatekeeper routing on page 73 e Line pools on page 74 Fallback configuration For SRG operation fallback and gatekeeper configuration is common to all VoIP trunks Fallback is determined in conjunction with the QoS settings see To enter the QoS settings for VoIP trunks on page 71 Note For calls originating from IP Sets configure the payload size A
12. DN ESDN remains In the Destination Codes table click the Normal Route field of the ESA SPN destination code Enter a public route to the PSTN trunks Note The Normal Route field defaults to 000 Route 000 click the ea Routes tab is preconfigured to Use Pool A and cannot be changed Pool A is preconfigured for PSTN trunks in the default state Hence if the default state of Pool A has not been changed leave the Normal Route field as 000 To check the state of Pool A navigate to Configuration gt Lines gt Active Physical Lines Pool A must be assigned to at least one Trunk Type that provides access to the PSTN Do not configure Alternate Routes Navigate to the Dialing Plan Public Network panel Configuration gt Dialing Plan gt Public Network In the Public Network DN Lengths subpanel verify that there is a DN Prefix of 911 with a DN Length of 3 If not add the 911 DN Prefix If required double click the DN Length field and then change the value to 3 To configure on site notification To use the on site notification for Emergency Services you need to include a LAN CTE port in your keycode SRG50 Configuration Guide 44 Chapter 4 CS 1000 considerations CS 1000 information for the SRG In order to redirect IP telephones and forward calls to the main office Call Forward AII Calls feature the SRG requires information about the main office network environment This information is recorded thr
13. Destination IP is set to ALL Input filter Destination IP is the IP address of the SRG local gateway Source port output filters Destination port input filters 5200 5201 for the IP telephones Output Destination IP is set to ALL Input filter Destination IPs are the IP range for all IP telephones behind the firewall in Normal mode Source port output filters Destination port input filters 51000 51184 for the local mode IP sets Destination port output filter and Source Port input filter are set to ALL Output Destination IP is set to ALL Input filter Destination IPs are the IP range for all IP telephones behind the firewall in Local mode UniSTIM signals use specific source and destination ports Output filters Source port 5000 Destination port 4100 5100 7300 Output filter Destination IP is the IP address of the main office TPS Input filters Source port 4100 5100 7300 Destination port 5000 Input filter Destination IPs are the IP range for all IP telephones behind the firewall in Normal mode If these ports are blocked by the firewall or NAT you will experience one way or no way speech paths Firewall note If the firewall filter is set to Pass Outgoing and Block Incoming Except IP Phones this allows only IP telephony registration traffic through but blocks all other traffic including H 323 calls on this interface You must still specify an H 323 rule to allow IP call voice traffic IP terminal d
14. IP Phone is redirected to the specified main office Otherwise if neither a Primary or an Alternate NRS is available the SRG IP Phone remains in local mode and receives call processing services from the SRG until communication can be reestablished SRG IP Phones in normal mode remain registered with the main office if the Primary NRS fails and no Alternate NRS is available They can call any main office telephone or IP Phones in normal mode in other branch offices SIP H323 trunks are used for Voice traffic alone Proprietary TPSAR protocol is used for WAN link health check and for Main Office TPS address discovery through NRS However they cannot call any SRG analog 500 2500 type telephones or any external numbers through the SRG trunks because the Virtual Trunks are not available SRG analog 500 2500 type telephones are accessible if alternate routing is available through the PSTN For more information about virtual trunks for SRGSO see the Main Office Configuration for Survivable Remote Gateway 50 NN43001 307 Recovery to normal mode Once communication is re established with the main office call server all IP Phones at the branch office that are in local mode automatically redirect and reregister to the main office and return to normal mode operation IP Phones that were busy at the time communication was reestablished complete the call in local mode and then reregister with the main office after the call is complete Test
15. If the retained digits are the same as the DN the fields Pub gt Received field and Priv Received field can be left blank To map received numbers to the DN 1 In Element Manager navigate to Configuration gt Telephony gt Lines gt Target Lines see the figure Target Lines panel on page 59 Select the target line of the DN for which you want to configure the received numbers Double click the Pub Received field and then enter the retained received digits for calls originating from the PSTN 4 Double click the Priv Received field and then enter the retained received digits for calls originating from the private network that is the VoIP trunks This number is usually the same as the DN Figure 10 Target Lines panel Task Navigation Panel Target Lines Configuration Administration Lue mene tame converses cuenm mmesm b Receved H System 25 Target line Line125 221 Public 221 6 9 Acninictator Acces 25 argetine neler ES Resources 2 Tar gt Line127 221 Public 221 b Telephony T Line128 221 Public 221 Global Settings Ta Line129 221 Public 221 H O Sets 30 Tar Line130 221 Public 221 b Lines 3 Tar gt Line131 221 Public 221 Active Physical Lines 3 T Line132 221 Public 221 Active VoIP Lines 33 Line133 221 Public 221 e ITI 3 arg Line134 221 Public 221 Q Inactive Lines All Lines Loops Scheduled Services Details For Line 126 H O Dialing Plan Ring Groups Preferences Assigned D
16. M HORE RSE E E dUCRE NET RR RR da 51 Firmware upgrade procedure 0 cee eet ene 51 IP telephones setup and configuration 000 e ee eee eee 53 Pega passw wse5504 doe RESU eee bese RE X3 Soars sere ad d Rd da 53 Local mode MELATO ci dk er o ERE PE S ini per pa Enana ei PvE ad rae E 55 IP telephone codec and jitter settings llsllllslllsslesseresse 55 Telephone DN records configuration lslllllsllelere 56 Received numbers configuration 0 00 cece eee 59 DHCP setings configuratid usua caccia RERRRRCRETE X dU Re eRRE REA RES 60 CAORAN OUO 2 cscs sees aiana atk Ge used T ces mene ae ea ih de a 60 Configuration settings for redirected phones 0 cece eens 61 Veet Local ORS ss o26 65g SS 4h S44 BERG X EXE e YS ROGER RR YE T VERE NR NS 61 Fealures in loo MOUS uiua acxas as bbe ee RRS ORGCN SUCOUR RU dea RUE SOROR Re 62 911 Emergency Services Support 0000 c cece eee ees 63 Setting up the private VoIP network 00 cece eee eee eee 65 Bate Pose sie ome ducti do R andi elus eMedia been d Rae CR d aie S 67 Private dialing pian 2icckece cese eee e eet ghe x PR Rn WERE dba ER Rr Reds 68 Meridian Customer Defined Network MCDN 0020 ce eee eee eee 69 QoS settings codec jitter buffer and related items lslsuss 70 Network SOGUHDV 2 2 50 sess eue me REE EERE e hs RS ERE doy vepres 72 VOIP trunking GONNEURAUON 223r aat we Gea cb ce cee
17. Private network type None v Global Settings 4 7 Sets Location code Lines Private DISA DN s v Loops Q Scheduled Services Private DN length E Dialing Plan General e DNs Public Network 9 BPrivate Network Line Pools MCDN i VoIP Routing Local access code Ring Groups Virtual Private Network ID D H Call Security Hospitality National access code Hunt Groups Zone ID 0 Call Detail Recording i H Data Services Special access code E Applications Private access code Network ICCL pere Network Diversion TRO MCD TAT Meridian Customer Defined Network MCDN MCDN is automatically activated when the system is converted to SRG operation To ensure that redirected IP telephones can transfer calls to the SRG local telephones trunk anti tromboning TAT must be enabled To enable MCDN TAT Use Element Manager to enable TAT by selecting the TAT checkbox at Configuration gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network panel gt MCDN subpanel see the figure Dialing Plan Private Network panel MCDN subpanel on page 70 SRG50 Configuration Guide 70 Chapter 6 Setting up the private VoIP network Figure 14 Dialing Plan Private Network panel MCDN subpanel Task Navigation Panel ge Dialing Plan Private Network Configuration Administration Welcome Hy System Administrator
18. SRG50 and CS1000 However the SRG50 will continue to convert calls from IP terminals for communication via the PSTN In this case if G 711 is used recommended the number of simultaneous calls from IP terminals to the PSTN supportable is a maximum of 24 For more information about virtual trunks for SRG50 see the Main Office Configuration for Survivable Remote Gateway 50 NN43001 307 Vacant Number Routing VNR The SRG does not support Vacant Number Routing VNR Instead the SRG uses Call Forward All Calls to emulate VNR for the IP telephones that are in normal mode Call Forward All Calls is automatically cancelled when the phones revert to local mode A single destination code and route or a group of destination codes and routes can be configured on the SRG to route all calls not terminated locally by the SRG These calls are routed over the VoIP trunks If the VoIP trunks become unavailable the calls are routed to the proper location using PSTN fallback This feature is similar to the VNR feature on the Media Gateway 1000B MG1000B Seamless dialing requires that the start digit of the DNs are unique for each system coordinated dialing plan If the start digit is the same on both systems the local users on the SRG must dial a separate destination code before the main office DN For details about dialing plan and routing configuration see Setting up the private VoIP network on page 65 Bandwidth management Three levels o
19. The number supported depends on the hardware For BCM200 two analog station modules are supported number of analog nodes 2 8 16 For BCM400 Four analog station modules are supported number of analog nodes 4 8 32 Two analog station modules are supported number of analog nodes 2 8 16 Two analog station modules are supported number of analog nodes 2 8 16 Two analog station modules are supported number of analog nodes 2 8 16 SRG50 creation An SRG50 is created by applying the appropriate SRG keycode to a functional BCM50 system SRG250 is only supported on the BCM50 and BCM50b main units Integrated router versions of the BCM50 BCM50a BCM50e BCM50ba and BCM50be do not support the SRG50 application The Installation Checklist and Quick Start Guide is provided on the SRG50 Documentation CD that is shipped with your SRG50 system Instructions in that guide are referenced in the following procedures Also the relevant BCM50 default IP addresses user names and passwords are excerpted from that guide and provided for your reference in the table BCM50 default IP addresses on page 16 and the table BCM50 default user names and passwords on page 17 Table 3 BCM50 default IP addresses Port IP address Subnet mask OAM port see Note 10 10 11 1 255 255 255 252 BCM50 LAN no router 192 168 1 2 255 255 255 0 Note DHCP is enabled on the OAM port and assigns the f
20. automatically call forwarded to the main office When the SRG IP telephones revert to local mode the system discontinues Call Forward AII Calls and calls are delivered directly to the SRG IP telephones at the SRG Analog devices considerations Consider the following for analog devices Basic operation Analog telephones and devices connected to the SRG always function as local telephones to the SRG They can use the VoIP trunk to the main office using access codes or destination codes if the VoIP trunk line pool is assigned to the device but the main office does not have any settings or administration for these devices SRG50 Configuration Guide 80 Chapter 7 PSTN access and analog devices Access to system features Analog telephones do not have a Feature key Instead they use a Link key to access system features If you leave the analog telephone records at the default settings these telephones have greater feature access on the SRG than the IP telephones in local mode If you do not want different feature access on the analog telephones turn the unwanted settings off as you program the telephone To configure the DNs for analog devices 1 InElement Manager navigate to the Active Sets panel Configuration gt Telephony gt Sets gt Active Sets See the figure Active Sets panel on page 80 2 Select the Line Access tab Figure 16 Active Sets panel Task Navigation Panel Active Sets Configuration Administra
21. configure attached devices See IP telephones setup and configuration on page 53 when configuring the IP telephones See PSTN access and analog devices on page 79 when setting up analog trunks and devices Set up the IP telephones for SRG operation as per IP telephones setup and configuration on page 53 Set up the private VoIP network as per Setting up the private VoIP network on page 65 Configure the server specific data for the main office call server see the documentation for your call server Register each telephone with the main office and the SRG Troubleshoot any registration issues Troubleshooting on page 83 Test the telephones and analog equipment in normal mode Familiarize users with the services for local mode Telephone features in normal and local mode on page 89 NN40140 500 27 Chapter 3 Task summary The task summary offers a high level chronological review of the tasks required to configure the SRG50 The paths Xxxx gt Yyyy gt Zzzz direct you to the appropriate Business Element Manager Element Manager panels Foundation configuration Foundation configuration refers to configuration that is done as part of BCM50 foundation activities The items identified here are significant for SRG operation and main office planning and installation 1 Configure the SRG IP address net mask and gateway Configuration gt Sy
22. devices The SRG50 Release 3 0 supports IP Phones 1110 1120E and 1140E IP Phone 2001 2002 2004 2007 and 2033 IP Phone Key Expansion Module KEM The IP Phone KEM is supported on an SRG with normal mode IP Phones It does not function with local mode or test local mode IP Phones IP Softphone 2050 v1 v2 and Mobile Voice Client MVC 2050 WLAN Handsets 2210 2211 and 2212 WLAN Handsets 6120 and 6140 WLAN Handsets 1210 1220 and 1230 Analog 500 2500 type telephones Analog devices such as fax machines Note Throughout this document the IP Phones in this list are referred to collectively as IP Phones The SRG50 is positioned primarily to support IP telephones and clients However analog devices can be supported using analog station modules ASM or by using an analog terminal adapter ATA2 in conjunction with a digital station module DSM The SRG50 does not support digital or ISDN telephones SRG50 Configuration Guide 20 Chapter 2 SRG50 overview SRG50 terminology The table SRG50 terminology on page 20 identifies SRG terms that may be unfamiliar to main office installers They are provided to facilitate communications between SRG and main office personnel In the table the Element Manager path where the term appears is provided for reference and may not represent every appearance of the term Table 6 SRG50 terminology Sheet 1 of 2 Term Description Port For telepho
23. enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region http www nortel com callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to http www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller SRG50 Configuration Guide 14 Chapter 1 Getting started NN40140 500 15 Chapter 2 SRG50 overview The SRG50 is a software application tha
24. feature on the SRG see Bandwidth management configuration NBWM ADBWM and ACR on page 40 ADBWM uses real time interaction to enhance the performance of Voice over Internet Protocol VoIP networks ADBWM adjusts bandwidth limits and takes corrective action in response to Quality of Service QoS feedback This adjustment occurs dynamically while calls are in progress A call server with ADBWM uses VPNIs and Zone IDs to keep track of the bandwidth being used between its own zone and zones belonging to other call servers If the interzone QoS degrades below an acceptable level the available bandwidth is reduced automatically between the two zones When the QoS between the two zones improves the bandwidth limit is allowed to return to normal Alternative Call Routing ACR Configuration for Alternative Call Routing ACR at the SRG includes datafilling the Virtual Private Network ID VPNI and Zone ID required by NBWM and ADBWM However additional configuration is required and depends on the type of trunking provisioned at the main office Attendant service or DID trunks see Bandwidth management configuration NBWM ADBWM and ACR on page 40 ACR for NBWM allows a station to station call that is a call that does not use a trunk to overflow to traditional routes Overflow can occur if there is insufficient interzone bandwidth available to carry the call or if the QoS has degraded to unacceptable levels The feature applies to station to
25. must be configured Remote Access Package for VoIP trunks The SRG views all calls coming in over the VoIP trunks as remote access calls even though the VoIP pathway is a dedicated trunk to another closed system To allow tandem dialing from the main office through the SRG PSTN or to redirect SRG IP telephones to use the SRG local PSTN you must specify a remote package that provides access to the PSTN line pool This remote package is then assigned to each VoIP trunk To configure remote access packages 1 LocateSet up a remote access package for the PSTN line pool Configuration gt Telephony gt Call Security Remote Access Packages 2 Assign the package to each VoIP trunk Configuration gt Telephony gt Lines gt Active VoIP Lines gt Trunk Type column gt Details for Line panel gt Restrictions tab gt Use remote package field NN40140 500 Chapter 6 Setting up the private VoIP network 77 PSTN destination codes configuration To allow SRG telephones to dial out over the PSTN and to allow main office telephones to tandem out through the local SRG PSTN you need to define a destination code that accesses the PSTN line pool without an External Number Frequently this code is 9 but it does not have to be The following procedure provides a basic PSTN routing setup To configure destination codes for the PSTN 1 Access the Dialing Plan Routing panel Configuration gt Telephony gt Dialing Plan gt Ro
26. supported When CS1000 is H323 and SIP trunking supported by SRG are supported both H323 and SIP trunks are supported between them IP clients IP Phones 2001 2002 IP Phones 2001 2002 IP Phones 2001 2002 IP Phones 2001 2002 phase 1 and 2 2004 phase 1 and 2 2004 phase 1 and 2 2004 phase 1 and 2 2004 phase 1 and 2 2007 phase 1 and 2 2007 phase 1 and 2 2007 phase 1 and 2 2007 IP KEM IP Phone IP KEM IP Phone IP KEM IP Phone IP KEM IP Phone 2050 series 2050 v1 2050 series 2050 series IP Phone 1110 1120 IP Phone 2033 IP Phone 1120 1140 IP Phone 1110 1120 1140 IP Phone 2033 polycom 2122 IP Phone 2033 1140 IP Phone 2033 polycom WLAN polycom WLAN polycom WLAN 2210 2211 2212 2210 2211 2212 2210 2211 2212 Number of IP 90 32 80 80 clients supported NetlQ Not supported Not supported Supported Supported PVOM Not supported Not applicable Supported Supported SRG50 Configuration Guide 16 Chapter 2 SRG50 overview Table 2 Summary of supported features on the different SRG versions Sheet 2 of 2 Features SRG 1 5 on BCM 200 SRG50 1 0 SRG50 2 0 SRG50 3 0 400 ESA Supported Supported Supported Supported On Site Notification OSN of E911 alarms supported for local users through a third party tool Vo911 Supported Supported Supported Supported Enhanced Supported Supported Supported Supported firmware download Analog station support
27. synchronize this password with the CS 1000 password Figure 7 Telephony Resources panel IP and App Sets Task Navigation Panel Telephony Resources Configuration Administration Welcome H H System 1 4 Administrator Access E Resources internal Application Resources Internal ed Loor 9i Media Gateways Interna Port Ranges Expansion 1 9 uud es Expansion 2 Dial Up Interfaces Survivable Remote Gateway H O Telephony 9 Data Services Modules a TT NNERETRRCTNURNE INTERNET Internal IP Sets 1 M E UE NJA 1 IP Trunks NJA N A Lines 1 24 4 4 Empty Empty Details For Module Internal IP Terminal Global Settings IP Terminal Daum Enable registration Default codec Enable global registration password Default jitter buffer Global password Auto assign DNs Advertisement Logo Preeti 000077 LI Local Mode 6 729 payload size ms G 723 payload size ms G 711 payload size ms Select and enter the values to meet the password requirements of your installation Set the Auto assign DNs check box according to the requirements of your installation if set the SRG automatically assigns DNs see the Device Configuration Guide NN40020 300 for details NN40140 500 Chapter 5 IP telephones setup and configuration 55 Local mode indication When an IP telephone is in local mode a message is displayed on the phone to indicate the local mode state to the user The defau
28. system If the main office Call Server fails and call processing services are provided by an Alternate Call Server the SRG IP Phones reset and reregister with the Alternate Call Server and receive call processing services from it If no Alternate Call Server is available the SRG IP Phones go to local mode while the SRG attempts to find an Alternate Call Server by way of the network connection server NCS NN40140 500 Chapter 4 CS 1000 considerations 37 If the main office Signaling Server fails and an Alternate Signaling Server is available the SRG IP Phones reset and reregister with the SRG The SRG will then query the NCS for the Alternate Signaling Server s IP address The SRG will redirect the IP Phone to the Alternate Signaling Server and continue to receive call processing services from the main office Call Server If no Alternate Signaling Server is available the SRG IP Phones reset and register with the SRG in local mode When an IP Phone at the SRG first boots up the IP Phone attempts to communicate with the SRG After communication with the SRG is established the SRG redirects the IP Phone to the main office When the SRG IP Phone attempts to register with the main office the SRG first queries the Primary NRS for the main office Virtual Trunk node IP address to redirect the IP Phone If the Primary NRS is down or unreachable the SRG queries the Alternate NRS if one is specified If it receives a positive response the SRG
29. to 024 NN40140 500 Chapter 2 SRG50 overview 21 Table 6 SRG50 terminology Sheet 2 of 2 Term Description Target Lines Target lines are internal virtual paths between trunks and telephones for incoming calls only They provide flexibility in the way trunks and telephones can be associated target lines can be used to direct an incoming call to one or more telephones direct one or more trunks to one phone or direct several trunks in a line pool to one or more phones Target lines are assigned to DNs A target line triggers ringing voltage to the telephone s connected to the port s associated with the DN s that the target line is assigned to For example if a unique target line is assigned to each DN only one telephone rings when the DN is called If several DNs are assigned to one target line calling any of the DNs ring all of the associated phones Target lines are required for auto answer trunks Because VoIP lines are set internally to auto answer target lines are required for SRG operation Element Manager provides two methods for assigning target lines to DNs 1 Configuration gt Telephony gt Sets gt All DNs gt All DNs table gt Details for DN subpanel gt Line Assignment tab or 2 Configuration gt Telephony gt Lines gt Target Lines gt Target Lines table gt Details for Line subpanel gt Assigned DNs tab The first method provides a convenient way to assign the target line t
30. to normal mode of operation If a call is active the SRG waits until the call is completed before redirecting the phones calls in progress are not interrupted This redirection occurs almost immediately This reinstates the CS1000 normal user interface and feature set for the IP Phone user on a user by user basis The SRG50 system implements the same interface used by the MG1000B system to interact with the main office CS1000 system This allows the main office to identify attached clients and the local PSTN as branch office entities enabling proper operation of dial plans and E911 access In local mode devices that are physically located at the branch office that are controlled by the local system and receive a basic telephony feature set provide business continuity for the branch office during the WAN or system failure The SRG supports a main office heartbeat which automatically reregisters users once WAN or system failure has recovered Survivability SRG is specifically designed to provide automatic survivability against WAN failure main office Call Server failure main office Signaling Server failure and NRS gatekeeper failure SRG supports the Geographic Redundancy feature In the event of a WAN failure the SRG IP Phones lose communication with the main office This causes the SRG IP Phones to reset and register with the SRG The IP Phones then operate in local mode providing basic telephony services delivered by the local SRG
31. 1 Table 14 Configuration settings for redirected IP telephones Parameter CS 1000 S1 IP SRG IP address S1 Port 7300 S1 Action 1 S1 Retry Count 1 S2 IP SRG IP address S2 Port 7300 S2 Action 1 S2 Retry Count 1 For more information see CS 1000 considerations on page 33 Test Local Mode An IP telephone operating in normal mode can be forced to redirect to the SRG This allows the telephone user and system administrator to test local mode operation without taking down the VoIP trunk to the main office To activate Test Local Mode 1 From the telephone dialpad press the Services key 2 Press the Test Local Mode button The telephone is now in Test Local Mode SRG50 Configuration Guide 62 Chapter 5 IP telephones setup and configuration To exit Test Local Mode and return to Normal Mode Generally you exit Test Local Mode by waiting for the feature to time out or by pressing the Exit key O This key is active only when the telephone is in the local mode test For the WLAN Handsets 2210 2211 2212 pressing the End key causes the phone to exit Test Local Mode If the phone does not have an Exit key you must wait until the test times out For more information about Test Local Mode Timeout see 1000 Main Office Settings panel on page 44 Features in local mode In local mode IP telephones at the SRG no longer have access to the full suite of main office applicatio
32. 1 received numbers 59 TAT MCDN setting 69 technician requirements 9 telephones analog devices 79 supported 19 Test in local mode 61 test local mode 86 Test local mode timer 44 trademarks 2 troubleshooting IP terminal status messages 84 Type of number ing plan 45 U UDP type of number 45 V vacant number routing 38 virtual trunk capacity 38 VoIP trunk access code 44 NN40140 500 101 VoIP trunks line configuration 74 MCDN network setting 69 remote package 76 SRG configuration 65 SRG50 Configuration Guide 102 NN40140 500
33. 50 Configuration Guide 90 Telephone features in normal and local mode IP Phone 1120E in Local mode on page 91 IP Phone 1140E in Local mode on page 91 IP Phone 2001 in Local mode on page 92 IP Phone 2002 in Local mode on page 92 IP Phone 2004 in Local mode on page 93 IP Phone 2007 in Local mode on page 93 IP Phone 2033 in Local mode on page 94 IP 2050 Softphone in Local Mode on page 95 IP Phone 1110 in Local mode NN40140 500 Telephone features in normal and local mode 91 IP Phone 1120E in Local mode NORTEL Intercom Line Autodials voice mail through Activate Test in Local Exit Quit key only active if MO set to Test in local IP Phone 1140E in Local mode Intercom Line SS q Autodials voice mail through PSTN uw CER Activate Test in Local mode CR J Exit Quit key only active if MO set to Test in local mode SRG50 Configuration Guide 92 Telephone features in normal and local mode IP Phone 2001 in Local mode NORTEL NETWORKS Aug 6 9 43 am Local mode Programmable label Activate Test in Local Autodials voice mail through IP Phone 2002 in Local mode Intercom Line Programmable label Exit Quit key only active if MO set to Test in local mode Activate Test in Local mode Autodials voice mail through PSTN NN40140 500 Telephone features in normal and local mode 93 IP Phone 2004 in Local mode Not a
34. Access Resources E Telephony Private Auto DN Private network type None H Global Settings ES Sets Location code E Lines Private DISA DN Loops s Private Network Settings Private Received number length Scheduled Services i Private DN length Dialing Plan Private access code General e DNs Public Network Private Network Line Pools MCDN i VoIP Routing Local access code Ring Groups Virtual Private Network ID D Call Security Hospitality Hunt Groups Zone ID D Call Detail Recording es Data Services Special access code Fe Applications National access code ETSI Network Diversion 7 MCD p QoS settings codec jitter buffer and related items Quality of Service QoS settings for the VoIP trunks at the SRG are determined by the main office settings the SRG settings must match the main office Use the table Main office QoS settings on page 70 to record the main office settings to facilitate configuration and to provide a record of the datafill Table 16 Main office QoS settings Sheet 1 of 2 Media parameter H 323 settings SIP settings Enable Voice Activity Detection Codec Preferences Silence compression yes no Jitter buffer G 729 payload size ms NN40140 500 Chapter 6 Setting up the private VoIP network 71 Table 16 Main office QoS settings Sheet 2 of 2 Media parameter
35. DIDS 8 analog lines G4x16 16 digital ports and 4 analog trunks G8x16 16 digital ports and 8 analog trunks Supported for ATA connections DSM16 Digital Station Module 16 ports DSM32 Digital Station Module 32 ports 4x16 Combo 16 digital ports 4 analog trunks and 1 analog station Does not support DDIM Digital Drop and Insert Mux FEM Fiber Expansion Module DECT Digital Enhanced Cordless Telecommunications Digital telephone sets Yes No FCAPS Yes Yes extended to include SRG specific alarms and keycodes Network Configuration Manager Yes Yes Telset Administration Yes No CS 1000 Geographic Redundancy N A Yes CS 1000 Network Bandwidth Management N A Yes NN40140 500 Chapter 2 SRG50 overview 19 Table 5 Comparison of BCM50 and SRG50 Sheet 2 of 2 Item BCM50 SRG50 CS 1000 Adaptive Network Bandwidth Management N A Yes CS 1000 Alternative Call Routing N A Yes CS 1000 Emergency Services Access N A Yes Firmware Download from main office call server N A Yes CS 1000 Release 4 0 4 5 5 0 and 5 5 CS 1000 Release 4 0 requires patch MPLR22418 SRG specific features for interaction with a main N A Yes office call server including Heartbeat detection of WAN recovery IP telephone redirection to main office in Normal Mode Local Mode IP telephone interface H 323 Gateway to PSTN under control of main office call server Supported
36. Global Settings T7208 M7208 O Sets T7208 M7208 Active Sets T7208 M7208 Active Application DNs T7208 M7208 Inactive DNs T7208 M7208 e T7208 M7208 H O Lines T7208 M7208 Loops Scheduled Services H O Dialing Plan Ring Groups a Call Security Hospitality Hunt Groups Call Detail Recording 5 5 Data Services Appearance Type Appearances Caller ID Set Vmsg Set Priv Received Details For DN 224 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Assigned Lines 13 Select the Capabilities and Preferences tab 14 In the Intercom keys column set Intercom Keys to 1 if required 15 On the Details for DN subpanel select the Button Programing Table tab 16 Program the voice mail access button with the PSTN dialup for the main office voice message system Model Button 2001 Message 2002 06 2004 08 2007 08 2033 08 2050 2050CE 08 2210 08 2211 08 2212 08 1110 08 1120E 08 1140E 08 NN40140 500 Chapter 5 IP telephones setup and configuration 59 Received numbers configuration The Public Received number length and the Private Received number length see Basic parameters on page 67 determine the number of digits that the SRG retains for call processing The retained digits are mapped to the DN using fields provided on the Target Lines panel For more information on target lines see SRG50 terminology on page 20 Note
37. H 323 settings SIP settings G 723 payload size ms Supported for IP telephones for local calls only See IP telephone codec and jitter settings on page 55 for details G 711 payload size ms Incremental payload size yes no T 38 fax yes no Force G 711 for 3 1k audio yes no Fax Transport Provide in band ringback In Element Manager enter QoS settings for VoIP trunks through the Telephony Resources panel To enter the QoS settings for VolP trunks 1 InElement Manager navigate to Configuration Resources Telephony Resources 2 On the Modules panel locate the Module type column and select the IP Trunks row see the figure Modules panel IP Trunks on page 71 3 Onthe Details for Module subpanel select the H323 Media Parameters tab or the SIP Media Parameters tab depending on which media parameters you want to configure 4 Refer to the main office QoS settings recorded in the table Main office QoS settings on page 70 and enter the appropriate values Figure 15 Modules panel IP Trunks Task Navigation Panel Telephony Resources Configuration administration Welcome H O System Location Module type Devices E O Administrator Access Int IP Sets 1 N A Sets NJA NJA 1 EHE Resources TRITT Cc KNEE RE RN Interna BRI Loop Lines jl 64 4 Modules Application Resources Enabled Media Gateways ets Port Ranges Expansion Empty 5 Nj ce E 2 Empty 7 Nia N A
38. Ns EQ Call Security Hospitality Hunt Groups If Busy ro prime Call Detail Recording Aux ringer j H O Data Services Voice message center 1 Distinct rings in use None Redirect to X SRG50 Configuration Guide 60 Chapter 5 IP telephones setup and configuration DHCP settings configuration To configure DHCP settings for SRG operation In Element Manager navigate to Configuration Data Services DHCP Server Select the General Settings tab From the DHCP Server is list select Enabled IP Phones Only From the WINS node type list select H node In the Default gateway field enter an address that meets the requirements of the SRG50 LAN oa A Q N In the Lease time field enter a value that meets the requirements of your system Leave all other fields under the General Settings tab blank Select the IP Terminal DHCP Options tab J On the Primary Terminal Proxy Server S1 and Secondary Terminal Proxy Server S2 subpanels a Inthe IP address field enter the IP address of the SRG b From the Port list select SRG C Inthe Retry count field enter the number of retries that the IP telephone is allowed to connect to the SRG before an event is generated see IP terminal details on page 84 9 Select the Address Ranges tab and add a range of IP address to meet the requirements of your system Call forwarding options There are two options for configuring call forwarding on the SRG
39. RG list so that main office calls to the SRG PSTN can be routed correctly If you require H323 trunks you must select the Gatekeeper wildcard check box in the H323 settings If you do not select the Gatekeeper wildcard check box then calls are SIP routed default setting When you select the Gatekeeper wildcard check box all dialed digits match gatekeeper digits and VoIP calls are routed through the gatekeeper For detailed information about H323 gatekeeper and SIP proxy see the Networking Configuration Guide NN40020 603 To configure gatekeeper settings for H323 trunks 1 Access the IP Trunks configuration panel in Element Manager Configuration gt Resources gt Telephony Resources gt Modules panel gt Module type column select IP Trunks On the Details for Module panel select the H323 Settings tab On the Configuration subpanel click Modify From the Call signaling list select Gatekeeper Resolved or Gatekeeper Routed a A O N In the Primary Gatekeeper IP field enter the IP address for the Primary Network Routing Services Address 6 In the Backup Gatekeeper s field enter the IP address for Alternate Network Routing Services Address 7 Inthe Alias names field enter Name followed by the H 323 ID of the SRG for naming conventions see the Networking Configuration Guide NN40020 603 8 Click Ok 9 Onthe Telephony Setting subpanel from the MCDN protocol list select CSE 10 On the Telephony Settings subpane
40. XX Local Mode 57006 Warning All The redirection of the set is pending as the set Redirection Pending Set is on a call on call DN XXX Local Mode 57007 Warning 1000 The firmware upgrade to the set is pending as Firmware Upgrade the set is on a call Pending Set on call DN XXX Local Mode 57008 Warning All The set is not provisioned to be redirected Main Office Parameters Not Provisioned DN XXX Invalid ID 1 No 57250 Minor 1000 Indicates configuration problem endpoint in Gatekeeper database DN XXX Invalid ID 2 ID 57251 Minor 1000 Indicates configuration problem unknown within the Call Server DN XXX Invalid ID 3 57252 Minor 1000 Indicates configuration problem Endpoint in Gatekeeper database is Originating Call Server DN XXX Local Mode Net 57253 Major 1000 Indicates either a configuration error or a Connect Server network connectivity error or the Net connect Unreachable server has stopped DN XXX Local Mode 57500 Major All Indicates either a configuration error or a Main Office TPS network connectivity error or the MO TPS has Unreachable stopped DN XXX Local Mode 57501 Major 1000 Indicates firmware required by the main office Firmware is not available is not available in the SRG on the SRG SRG terminated 57750 Critical All Indicates that a critical error caused the SRG process to terminate Probable causes for redirection failure The IP telephone registration to the main offic
41. al Reference SRG PSTN access on page 76 External Reference Networking Configuration Guide NN40020 603 NN40140 500 Chapter 3 Task summary 31 Call routing configuration 1 Decide on the fallback scheme Internal Reference Fallback configuration on page 72 Configure the outgoing routes VoIP and PSTN fallback Configuration gt Telephony gt Dialing Plan gt Routing Internal Reference Outgoing calls configuration on page 74 External Reference Networking Configuration Guide NN40020 603 Configure access to the SRG PSTN for both local and tandem calls Configuration gt Telephony gt Dialing Plan gt Routing Internal Reference SRG PSTN access on page 76 External Reference Networking Configuration Guide NN40020 603 Configure for Network Bandwidth Management and Advanced Network Bandwidth Management Internal Reference Bandwidth management configuration NBWM ADBWM and ACR on page 40 External Reference Branch Office Installation and Configuration 553 3001 214 and Data Networking for Voice over IP 553 3001 160 Configure for Alternative Call Routing Internal Reference Bandwidth management configuration NBWM ADBWM and ACR on page 40 External Reference What s New for Communication Server 1000 Release 4 5 553 3001 015 Redirection and call forward configuration 1 Configure the main office settings Configuration gt Resources gt Survivable Remote Gateway gt S1000 Main Office Se
42. ation gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network panel gt Private Network Settings subpanel gt Private network type Internal Reference Private dialing plan on page 68 External Reference Networking Configuration Guide NN40020 603 Enable MCDN TAT Configuration gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network panel gt MCDN subpanel Internal Reference Meridian Customer Defined Network MCDN on page 69 External Reference Networking Configuration Guide NN40020 603 VoIP trunk configuration Your SRG VoIP trunks are either H323 trunks SIP trunks or a combination of both types 1 Configure routing table Configuration gt Resources gt Telephony Resources gt Modules panel gt IP Trunks row gt Routing Table External Reference Networking Configuration Guide NN40020 603 SRG50 Configuration Guide 30 Chapter 3 Task summary 2 Configure VoIP trunk QoS settings Configuration gt Resources gt Telephony Resources gt Modules panel gt IP Trunks row gt H323 Media Parameters tab or SIP Media Parameters tab Internal Reference QoS settings codec jitter buffer and related items on page 70 External Reference Networking Configuration Guide NN40020 603 3 Enable or disable fallback Configuration gt Resources gt Telephony Resources gt Modules panel gt IP Trunks row gt H323 Settings tab or SIP Setting
43. cal mode or test local mode IP Phones e IP Softphone 2050 v1 v2 e Mobile Voice Client MVC 2050 e WLAN Handsets 2210 2211 and 2212 e WLAN Handsets 6120 and 6140 e WLAN Handsets 1210 1220 and 1230 e Analog 500 2500 type telephones e Analog devices such as fax machines Normal mode In normal mode IP telephones have the feature set that is supported by the main office User cards are not supplied with the SRG because the feature set depends on the main office applications If required obtain user cards from the main office for normal mode features Features available to analog and ISDN telephones are provided by the SRG and depend on the SRG applications Consult the SRG system administrator for a complete description A quick reference list to the default SRG features for an analog telephone are provided in ATA extension features on page 95 Consult the SRG administrator to determine if these features have been changed Local mode In local mode call control and features are provided by the SRG are processed by the SRG Access to the main office is over PSTN lines main office telephony features and applications are not available If routing and destination codes are set up as suggested in Call routing on page 74 the dialing sequence for the main office is the same as in normal mode For illustrations that show the default display settings for each type of IP telephone when the phone is in local mode refer to SRG
44. ccess the IP Sets configuration panel in Element Manager Configuration Resources IP Sets IP Terminal Global Settings Change the Payload Size to 20ms To enable fallback 1 Access the IP Trunks configuration panel in Element Manager Configuration gt Resources gt Telephony Resources Modules panel Module type column and then select IP Trunks On the Details for Module panel select the H323 Settings tab or the SIP Settings tab On the Telephony Settings subpanel locate the Fallback to circuit switched field and use the list to a select Enabled All if you want calls to be able to fallback to PSTN trunks if connectivity to the main office is lost b select Enabled TDM if you want all TDM calls to be able to fallback to PSTN trunks if connectivity to the main office is lost C select Disabled if fallback is not required NN40140 500 Chapter 6 Setting up the private VoIP network 73 Gatekeeper routing The gatekeeper routes the calls based on an internal numbering table Ensure that the gatekeeper administrator has a list of the numbers that identify the SRG and the SRG PSTN Examples e Ifthe system is running with a CDP dialing plan and the SRG DN range is from 3000 to 3199 the gatekeeper requires this information to establish that calls starting with 30 and 31 are routed to the SRG e Ifthe PSTN to which the SRG connects has a location code of 521 the gatekeeper must have a record of this code in the S
45. conditions where you can get an electrical shock Warning Alerts you to conditions where you can cause the system to fail or l work improperly Note Alerts you to important information Tip Alerts you to additional information that can help you perform a task Security Note Indicates a point of system security where you can change a o default or where the administrator must decide on the level of security required for the system Warning Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure Ke Warning Alerts you to remove the main unit and expansion unit power cords from the AC outlet before performing any maintenance procedure These conventions and symbols represent the Business Series Terminal display and dialpad Convention Example Used for Word in a special font shown in Pawg the top line of the display Command line prompts on display telephones SRG50 Configuration Guide 12 Chapter 1 Getting started Convention Example Used for Underlined word in capital letters PL ps Display options on two line display telephones shown in the bottom line of a Press the button directly below the option on the two line display telephone display to proceed Dialpad buttons Buttons you press on the dialpad to select a particular option These text conventions are used
46. ctive Intercom Line Programmable label Activate Test in Local mode Exit Quit key only active if Autodials voice mail through PSTN set to Test in local mode IP Phone 2007 in Local mode GHHHHHEHEEEBD O NORTEL 03 10 38am Local Mode Programmable label Autodials voice mail through Activate Test in Local ex Intercom Line i Exit Quit key only active if MO set to Test in local SRG50 Configuration Guide 94 Telephone features in normal and local mode IP Phone 2033 in Local mode NORTEL NETWORKS Autodials voice mail through Activate Test in Local SN Programmable label NN40140 500 Telephone features in normal and local mode 95 IP 2050 Softphone in Local Mode Exit Quit key only active if 1 Lo Programmable label MO setto Test in local mode Not active Intercom Line Activate Test in local mode Autodials voice mail through PSTN ATA extension features Analog telephones can be connected to the system through analog station modules or by installing an Analog Terminal Adapter ATA between the telephone and a digital station module These telephones have only basic button configurations so instead of using the feature key press the link key to invoke features on the system For specific key sequences see the table Link key sequences on page 95 Table 19 Link key sequences Sheet 1 of 2
47. culties associated with transmitting voice over IP and quality of service is a significant challenge for service providers QoS specifications allow service providers and their customers to establish and monitor acceptable levels of service An IP gateway protocol used by both the main office and the SRG to create VoIP trunking connections Steering codes are similar to line pool access codes and destination codes Steering codes determine where a call gets routed Internet Telephone Terminal Proxy Server A TPS controls the connection between IP telephones Uniform Dialing Plan Each location within the network is assigned a Location Code On a private network this code precedes the directory number of the telephone being dialed Depending on routing configuration this number may be part of the destination code or it may automatically be dialed out when the appropriate destination code is dialed before the directory number Under the Uniform Dialing Plan UDP the SRG must include this code in the BUID User Datagram Protocol A member of the TCP IP protocol suite that transports data as a connectionless protocol using packet switching Generally ports on the SRG support UDP Voice over IP trunk A pathway between two systems that allows voice to be transmitted over an IP connection Wide Area Network A computer network that spans a relatively large geographical area The largest WAN in existence is the Internet Zone Digit Pr
48. dials 911 across the PSTN The telephone remains in local mode after the 911 call and is redirected to the Main Office after 10 minutes e On site notification for 911 An external tool records an alarm when 911 calls are made at the branch office This is applicable to both telephones that are in local mode due to the activation of a 911 call as well as locally connected analog sets The external tool connects to the SRG through LAN CTE Note This procedure applies only to redirected IP telephones when the SRG is in normal mode For IP telephones in local mode and for other telephones at the SRG see the Networking Configuration Guide NN40020 603 for configuring emergency services NN40140 500 Chapter 4 CS 1000 considerations 43 To configure Emergency Services Access 1 Verify that a remote access package has been assigned to the VoIP trunks see Remote Access Package for VoIP trunks on page 76 Obtain the ESA Special Number SPN In Element Manager access the Dialing Plan Routing panel Configuration gt Telephony gt Dialing Plan Routing and click the Destination Codes tab Add a destination code corresponding to the ESA SPN for the SRG branch office In the Destination Codes table click the Absorbed Length field of the ESA SPN destination code The numbers indicate the number of digits the SRG absorbs from left to right Select the number of digits to absorb so that just the Emergency Services
49. e call server can fail due to improper configuration or lack of WAN connectivity When a registration failure occurs the error code and description is shown in the status field for the IP telephone in the IP Terminal Details field see IP terminal details on page 84 the IP telephone remains registered with the SRG in local mode operation Definitive causes for registration failure depend on the main office call server These causes can include e The main office is unreachable e There is no endpoint configured for the user id or branch user id TN combination SRG50 Configuration Guide 86 Chapter 8 Troubleshooting e The actual IP telephone set type at the SRG does not match MOTN set type at the main office e The user id is registered and not idle e The user id entry in the gatekeeper database points back to the originating node Troubleshooting fallback to local mode If the system reverts to local mode and the problem is not the WAN link to the main office check for 1 IP telephone firmware discrepancies The SRG supports automatic firmware updates see CS 1000 considerations on page 33 However the possibility exists that a non network reversion to local mode is caused when the IP telephone firmware has been updated on the main office and not on the SRG Check the IP Terminal Details tab see IP terminal details on page 84 for this Status Firmware is Out of Sync with the Main Office Call Server The pr
50. e overview 0 06 2 cea eed dena ee be eee eek wa 35 DI al IS soe ics oem Ros paw Pace deed dd qal Eada leer 3 Vie Reus 35 Eoee ee 25 TETTE 35 ANY NE bce RR Te Se eos a een Se dated A 36 Recovery to normal MOUS usen eser ms ene een te dare eee eee 37 Testing the telephone in local mode 00 cee eee eee A Vitel TU CODA 25 erase EA op RI Re REOR ae ee SEE V iid Rec A 38 Vacant Number Routing VNB iicucscsuuluscloL Rr uk 9E ee bed atiriri nmaa 38 Bandwidth Management ccc sud eee eee Roe ewe BOR RC Re We ike e CAO S 38 SRG50 Configuration Guide Network Bandwidth Management NBWM sess 39 Adaptive Network Bandwidth Management ADBWM 2 0 39 Alternative Call Routing ACR ssssssseseeses eee 39 Bandwidth management configuration NBWM ADBWM and ACR 40 Emergency Services Access ESA configuration 0000 cee eee eae 42 OS 1000 information Tor the SRG scsda0 xerox sed ekia TEEN eeeea aes 44 1000 Main Office Settings panel 0 0 00 cece ee 44 IP Telephones Ted ecol 2c es ek caus a REE peas KS ee tod ee ES 47 IP telephones numbers and models 200 e eee eee eee ees 47 51000 IP Terminal Details panal iiscnie hb hr eR RR RR eaeceees 48 IP Te UNS uiis xs det Saeed tos Se cag Linda a cca darle x dearth aval cr cea aed 50 Firmware upgrade axconcausesusseue s her ue mg RM ORE e Rx Reb Ee eS 51 ouppolted TIiWale 2 4665 vp Pic ete CERE
51. ed to the local PSTN Incoming DID calls are also handled by the SRG and terminated on the appropriate IP telephone set In local mode the IP telephones do not have access to the main office network over the VoIP trunks If alternate routes are configured then calls can be made to the main office or other branch offices using the available PSTN trunks Several situations described below can cause the IP phone to be in local mode Initial registration When the IP telephone is installed it first registers with the SRG and is in local mode When the SRG configuration at the main office and the SRG is complete the IP telephone is redirected to the main office where it registers as a branch user and changes from local mode to normal mode SRG50 Configuration Guide 24 Chapter 2 SRG50 overview Automatic registration with the main office When configured as a branch office user set an IP telephone at the SRG automatically attempts to register with the main office when e The phone is in local mode because of loss of connectivity with the main office and the SRG is redirecting it back to the main office because connectivity has been reestablished see Loss of WAN or VoIP connectivity on page 24 e The phone is in local mode because Test Local Mode was invoked and the timer has expired or the Exit button is pressed e The phone is in local mode the main office is a CS 1000 and this is the first time that the phone has been red
52. eddie et oe wed a 72 Fallback exu PD IIT 72 Gatekecpar IDUDDI sosirii do Res akee HOGG eRe OGRE RUSE RG EX eR RES 73 EN O oS pte EA en ec a EAEE RE eS 74 Cell gulli LasocosenleekicezxerckmeRu eu EI Ub Pa a ERR eR EE Ed 74 Outgoing cals eonfiguretilhi seereis riieteta RoRexeivTesrebae x4 ds 74 SH POSTN SUDISS zouxede acqudbd nikia i e admddb daba a d Kop adt a dad 76 Remote Access Package for VoIP trunks 000 cee eee eee eee 76 PSTN destination codes configuration liliis 77 NN40140 500 Main GMCS IFIOITADOIT Luaanimebe5xs sce RR op RERGOEG KR UR ee SEER SEER ac CHO 78 External attendant Support iiis bees eo eee deb rebais ERU YEAR XX 78 PSTN access and analog devices eesss 79 PSTN access considerations casa ccd e RRA KR KR KR RO RR CEU 79 Analog devices considerations isole a ka ER RRRRRERGRRERARENEREIA 79 Troubleshooting iiinsak en rhARRA ERAEMRARAAEAARARERRAAARAR AE Reha 83 IP telephone Troubleshooting ocs cdobest rabbi rotter a aa bei on dtd dob dba qd 83 IP emma elle 2 cus Se eee hawks Peewee ARE XXe dq P ETe VERENA 84 Probable causes for redirection failure 00 00 es 85 Troubleshooting fallback to local mode 0 0000 eee eee 86 IP telephones manual redirection 00 0 e eee ee eee 86 Cannot clear alarms using an alarm set 00000 cece eee 87 Telephone features in normal and local mode 89 DEDI TCG bess F
53. eeeeeeseneeeeesseneeeeeesseeeeeeessaes 40 To configure Alternative Call Routing with attendant service seseesssss 40 To configure Alternative Call Routing with DID trunks eeseeeeeeneen 41 To configure Emergency Services ACOBSS iiem rrr ERREX ER XREREEXR YR REI nnani 43 TO configure CHS NS VOTIS saririsa ERR Pn x ERA IER IE E Fk IIa x SERRE 43 To datafill the S1000 Main Office Settings panel 46 Te enter the MOTM and BUID vcscstsiceccicesicsecersonsneucndasscendcumesbaducnuninaendundonsnedccudasaenereausions 49 To redirect the telephone to the main office call server sssessessessssss 49 IP telephones setup and configuration slsesesss 53 To set the IP telephone registration password cccessscceeeeeseeneeeeeeseeneeeeenseneeneeetees 53 TO CHANGES local mode MGIC AU OM R 55 To enter codec and jitter settings for IP telephones in local mode 55 To configure DN records for redirected IP telephones seseeseessesss 56 Te map received nambers to the DIN iiu aaa tantura tta dana tia natn eesin nanen 59 To configure DHCP settings for SRG ODOFaliOI uiiiiuiees eie rmn rrt moria een npn neris 60 TO BGt ale Test Local MOJE e HM 61 To exit Test Local Mode and return to Normal Mode ccsccceeeteeeeeeeeeeeeeeeeetaeeeeee 62 Setting up the private VoIP network
54. een desde cendeu ao5eee Ka 12 uc disp AM CL beta Sie degane T aT 13 SRGOS D QVGIVIOW occ ceicee esse deresessbibscdeen sedans etueencs 15 SRG Wea S 6446 e pRRULRI ested GN Red erg heeds seed sete dX dE d 16 SRGS50 keycode activation seasesen xke RR RARE beac Sheee eRe EORR PU RA 17 SRG50 and BCM50 features comparison lslilsiils sese 18 PIG T BOOS esd so ew dass dPF PER 19 CAO IEO OOY pa die dn ERE REOR ERES dE VO Sd Y OD Ee dS 20 Coordination with the main office call server llli 21 SRG operating modes 2 nad e sad secum sex nk bo EO cu a Cte ee ee OR TR di 21 ksmurip UTT 21 Boac Koes ado bebe eap E QAI PERRO PP ERI EE I T AR Ee Ps 23 SRG installation and configuration summary 000 cee eee 24 Process map for installing and configuring an SRG lulu 26 TANK SUMMARY ciuacssn skebraER ADAE Xr RIA RP RAE EE RRPR AERE RX dE 27 Foundation Gon TIQu ab TY uu cada nace rara bed a Wee ane Ra ARS 27 IP telephone Configuration xii usse som cm ma hxack ex Rae xe de ea 28 Dialing plan Gon quale esi och ave eh Pee d ROC RERO RR RC 1 CR WES He 29 VOIP TUNK Conga 5 39 UG RETE A Ee eR ORE ES dei qd 29 Call routing configuration uuu susce sere teed xeu taeda shee e ERR 31 Redirection and call forward configuration llle 31 CS 1000 considerations is siicsirisrseridsiris skn na 33 CS 1000 and SRG terminology comparison 0 0000 cee eee 33 Normal and local mod
55. eferred way of handling firmware upgrades is to install the patch onto the SRG first then on the main office equipment When the IP telephone firmware is updated on the main office the main office redirects all SRG IP telephones back to the SRG for a firmware upgrade If the SRG has already been patched with the new firmware the telephone is upgraded when it registers with the SRG Once the telephone has the new firmware the system automatically allows the telephone to reregister with the main office If the correct firmware cannot be applied for example because the SRG has not been upgraded with the new firmware the telephone is redirected back to the main office Gatekeeper failure If an IP telephone fails to establish communication with the gatekeeper when it tries to register to the main office the telephone remains registered to the SRG and stays in local mode Troubleshoot the problem by checking the settings made when implementing the CS 1000 information for the SRG on page 44 and Fallback configuration on page 72 If you make changes manually redirect the telephones IP telephones manual redirection on page 86 below IP telephones manual redirection To manually redirect an IP telephone to the main office 1 2 Access the Configuration Telephony Sets Active Sets IP Terminal Details Click the telephone listing that you want to redirect to normal mode NN40140 500 Chapter 8 Troubleshooting 87 3 Cl
56. efix The main office appends this number to an SRG local PSTN call dialed from an SRG IP telephone The number differentiates the call from a main office local PSTN call dialed by a main office telephone NN40140 500 99 Index A adaptive network bandwidth management 39 alarm set 63 87 alternative call routing 39 analog devices 79 Bandwidth management zone 44 before you begin 9 block IP telephone dialout 83 BUID 48 MO Access Code Length 46 type of numbering plan 45 C call routing SRG configuration 65 capabilities IP telephony 57 CDP type of number 45 conventions guide 11 converting system toSRG 78 copyright 2 creating the SRG 16 D dialing plan private 68 E emergency services access 42 events 84 F F W version 48 fallback troubleshooting 86 features local mode 62 firewall IP configuration note 84 G gatekeeper failure 86 H H 323 ID 45 H WID 48 hardware install 78 how to get help support 13 IP telephones block single telephone 83 does not connect 83 slow connection 83 speech paths 84 IP telephony capabilities 57 events 84 firmware discrepancies 86 gatekeeper fails 86 registering with the main office 86 test in local mode 61 K knowledge requirements 9 L line pool 21 line pools VoIP trunks 74 lines VoIP line configuration 74 lines pools analog devices 80 local mode features 62 overview 23 testing 61 troubleshooting 86
57. el gt Private Network Settings subpanel gt Private Received number length field and Configuration gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network panel gt Private Network Settings subpanel gt Private DN length field Private DN length is used for DPNSS applications only See the Networking Configuration Guide NN40020 603 Internal Reference Basic parameters on page 67 External Reference Networking Configuration Guide NN40020 603 Verify the line pool assignment of VoIP trunks In the default configuration the VoIP trunks are assigned to line pool BlocA Instructions in the SRG50 Configuration Guide assume that the default configuration has been maintained Configuration gt Telephony gt Lines gt Active VoIP Lines gt Active VoIP Lines table gt Line Type column gt Line Type field External Reference Networking Configuration Guide NN40020 603 The SRG supports four analog loop trunks on the main unit Verify the line pool assignment of these trunks In the default configuration these trunks are assigned to line pool A Instructions in the SRG50 Configuration Guide assume that the default configuration has been maintained Configuration Telephony Lines Active Physical Lines Active Physical Lines table gt Line Type column gt Line Type field External Reference Networking Configuration Guide NN40020 603 Category 1 countries IP telephone configura
58. elex F 69 Data X 121 National Standard Default Private The type of numbering plan at the main office Type of Number Unknown International Number National Number Special Number Subscriber Number ESN LOC UDP ESN CDP ESN Special Number Default ESN CDP for CDP dialing plans BUID DN UDP dialing plans select ESN LOC UDP BUID LOC DN The main office dialing plan Ensure that the SRG private dialing plan is configured to match the selected value SRG50 Configuration Guide 46 Chapter 4 CS 1000 considerations Table 8 S1000 Main Office Settings Sheet 3 of 3 Field Values Description Node ID 9999 default Automatically written to the IP telephone firmware when the IP telephone registers with the main office Range 0 to 9999 Used to identify the node on the main office associated with the IP telephone DN MO Access Code Length For CDP dialing plans set to 0 The number of digits to add to the BUID DN so For UDP dialing plans set to the main office system can determine if the length of line pool access code or incoming call is valid destination code in front of LOC Range 0 to 34 To datafill the S1000 Main Office Settings panel 1 InElement Manager navigate to Configuration Resources Survivable Remote Gateway see the figure S1000 Main Office Settings panel on page 46 2 Select the S1000 Main Office Settings tab
59. etails The table IP Terminal Details on page 84 summarizes the events that can be raised by the SRG The events and details appear in Element Manager at Configuration Telephony Sets Active Sets gt IP Terminal Details Periodic retries may result in the same condition being detected over and over again In these cases the SRG state machine uses flags to indicate that a given event has been logged Table 18 P Terminal Details Sheet 1 of 2 Firmware is out of sync with Main Office Call Server Call Server Details Event Id Severity Type Comments SRG Started 57000 Warning All Indicates that the SRG process has started SRG Shutdown 57001 Warning All Indicates that the SRG process has shut down DN XXX Test Local Mode 57002 Warning All Test Feature DN XXX Local Mode 57003 Warning 1000 Indicates that IP set FW on main office has been upgraded and the required FW version is available on the SRG Firmware Upgrade in Progress DN XXX Local Mode Set 57004 Warning 1000 The firmware required by the main office is being upgraded to the set NN40140 500 Chapter 8 Troubleshooting 85 Table 18 IP Terminal Details Sheet 2 of 2 unexpectedly Call Server Details Event Id Severity Type Comments DN XXX Normal Mode 57005 Warning All The set has been redirected to the main office Set Redirected to Main Office DN X
60. f bandwidth management are supported by the CS 1000 e Network Bandwidth Management NBWM e Adaptive Network Bandwidth Management ADBWM e Alternative Call Routing ACR NN40140 500 Chapter 4 CS 1000 considerations 39 Network Bandwidth Management NBWM The SRG interoperates with the Network Bandwidth Management NBWM feature in a manner similar to Media Gateway MG 1000B though only G 711 and G 729 codecs are supported At the SRG a Virtual Private Network ID VPNI and Zone ID are entered with values defined by the main office configuration see Bandwidth management configuration NBWM ADBWM and ACR on page 40 The VPNI and Zone ID allow the CS 1000 to recognize that H 323 and SIP calls to and from the SRG are from a specific Bandwidth Management zone NBWM allows bandwidth zones to be configured on a network basis so that codec selection and bandwidth allocation software can identify whether IP telephones or gateways are physically collocated in the same bandwidth zone even though they are controlled by different call servers NBWM is used to define the codec selection policy and track bandwidth used for calls that traverse the WAN interzone calls and the LAN intrazone calls The bulk of configuration for NBWM is done at the main office Adaptive Network Bandwidth Management ADBWM As with NBWM only the VPNI and Zone ID are required at the SRG in order to implement he Adaptive Network Bandwidth Management ADBWM
61. figuration gt Telephony gt Dialing Plan gt Routing and select the Destination Codes tab Add a new destination code Use the ALTPrefix as the destination code In the ALTPrefix Destination Code row select the Normal Route field Enter the route for the Attendant telephone 997 In the adjacent Absorbed Length field select All from the list When the SRG receives the ALTPrefix DN digits from the main office it looks up the destination code table finds a match for the ALTPrefix dumps all the digits ALTPrefix DN and dials the main office Attendant To configure Alternative Call Routing with DID trunks Note In order to support DID trunks the MODN dialed by an SRG caller must match the DID digits Note In the following procedure it is assumed that the MODN matches the XXXX portion of the DID s NPA NXX XXXX and that the ALTPrefix is 3 digits 1 Complete the procedure To configure SRG for NBWM and ADBWM on page 40 For more information see Outgoing calls configuration on page 74 and the Networking Configuration Guide NN40020 603 Obtain the ALTPrefix for the SRG configured at the main office Define a route for the NPA NXXX portion of the main office DID numbers a b Access the Dialing Plan Routing panel Configuration gt Telephony gt Dialing Plan gt Routing and select the Routes tab Add a new route for example 996 SRG50 Configuration Guide 42 Chapter 4 CS 1000 considerat
62. from another phone at the SRG In the case of a CDP dialing plan it is recommended that the BUID and the SRG DN be the same In the case of a UDP dialing plan the BUID has the form VOIP Trunk Access Code LOC DN In this case it is recommended that the SRG DN be the same as DN The dialable number of an IP telephone phone at the SRG remains the same in at the SRG when dialed from another both normal and local mode if the preceding recommendations are implemented AC1 VOIP Trunk Access Code see CS 1000 information for the SRG on page 44 Destination code for VoIP trunks see Outgoing calls configuration on page 74 AC1 VOIP Trunk Access Code Desti nation code for VoIP trunks Routing distant steering codes DSC trunk steering codes TSC local steering codes LSC call routing destination codes line pool access codes digit manipulation table dialout digits routing Numbering Plan ID ISDN Telephony E 164 Private Telephony E 163 Telex F 69 Data X 121 National Standard Private Access codes SRG Destination codes 7 system trunk access 8 Basic Alternate Route Selection BARS Network Alternate Route Selection NARS 9 public exchange access 7 not assigned 8 not assigned 9 line pool A access code Network Class of Service Facility Restriction Level FRL scheduled call routing Network Ba
63. he SRG on page 44 e IP telephones redirection on page 47 e Firmware upgrade on page 51 CS 1000 and SRG terminology comparison The table Comparison of CS 1000 and SRG terms and contexts on page 33 compares configuration related terms and contexts of the CS 1000 and the SRG Table 7 Comparison of CS 1000 and SRG terms and contexts Sheet 1 of 2 Term or Context CS 1000 SRG Dialing plan on net off net dialing Private Public network dialing Type of number CDP UDP GDP TNDN CDP UDP no equivalent Numbers TN terminal number MOTN main office terminal number TN MOTN That is the TN from the main office is entered on the SRG in the MOTN field see IP telephones redirection on page 47 BUID branch user ID The CS 1000 BUID is entered on the The dialable number of an IP telephone SRG see S1000 IP Terminal Details at the SRG when it is called from a panel on page 48 but there is no SRG phone located at the main office or equivalent for BUID another branch office SRG50 Configuration Guide 34 Chapter 4 CS 1000 considerations Table 7 Comparison of CS 1000 and SRG terms and contexts Sheet 2 of 2 Term or Context CS 1000 SRG DN directory number The dialable number of a telephone at the main office when it is called from another phone at the main office DN directory number The dialable number of a telephone at the SRG when it is called
64. he SSS BH AS Oh e V AW CERE ES EREIG GSP a 89 Loos ID cox chai eb md eee alae Ses MK ee ow am FA e ane ons EDGE 89 IP Phone 1110 im Local MO0E 2 5 64 256 cc4568 54400006 be ee eee Ree 90 IP Phone 1120E in Local mode Luisa caedi acd CASS ERE RRR ER TEE AR ERAS 91 IP Phone 1140E in Local mode ps cccs08s ach wee dbe cbeeeee ea RR c 91 IP Phone 2001 in Local mode cs check y ER PRRLEERRRXAex Fess 92 IP Phone 2802 In Local mode iss se isum ee Dek REOR m CA 92 IP Phone 2004 in Local mode c0c000e enced nd eR RS RR ew XR RR Ow OO 93 IF Phone 2007 in Local VOUS c254520405004408R0 ode iride cee eS eEH ES 93 IP Phone 2033 in Local mde usus ad non Shwe aged EE See be dew Ra 94 IP 2050 Softphone in Local Mode 000 ccc eee eee 95 ATA extencion Bali es icona rei X DRE eGR RAW SEEN EASEGRGXYEETP VERAT 95 COSSA REI TES TI cL OT iil Dl 1 Ll 97 SRG50 Configuration Guide NN40140 500 Chapter 1 Getting started About this guide The SRG50 Configuration Guide describes how to install configure and maintain the Survivable Remote Gateway SRG 50 Release 3 0 The SRG50 is positioned as a cost effective Small IP Branch Office solution for CS 1000 Main office systems The SRG50 offers business continuity and public switched telephone network PSTN failover for voice over IP VoIP networks An SRG provides transparent operation feature and application parity with a main office call server while in normal operating mode If con
65. ices you need to include a LAN CTE port in your keycode In Element Manager return to the keycodes panel Click Load File Browse to the location on your management computer containing the keycode file for this system Select the keycode file and then click Open The keycode file is applied Reboot your system to complete the creation of the SRG SRG50 Configuration Guide 18 Chapter 2 SRG50 overview To reboot the system 1 InElement Manager navigate to the Reset panel Administration gt Utilities gt Reset 2 Click Reboot BCM50 System To verify that the SRG has been successfully created 1 InElement Manager navigate to the Keycodes panel Configuration System Keycodes In the Feature licenses table verify that the status of the SRG keycode is ACTIVE 2 Open the Resources folder Configuration gt Resources Verify that there is a Survivable Remote Gateway panel SRG50 and BCM50 features comparison The table Comparison of BCM50 and SRG50 on page 18 compares SRG50 and BCM50 features Table 5 Comparison of BCM50 and SRG50 Sheet 1 of 2 Item BCM50 SRG50 MBMs See the Installation and Maintenance Guide NN40020 302 Recommended ASM68 8 port Analog Station Module DTM Digital Trunk Module 24 lines on either T1 or E1 or PRI BRI 4 line BRI S T Module GATM4 Global Analog Trunk MBM 4 port GATMB8 Global Analog Trunk MBM 8 port ADID4 4 analog lines A
66. ick the Status tab to view the Status field If Status displays Up the conversion was successful a If the IP terminal does not register correctly with the main office refer back to the IP Terminal Status tab Status field and review the message to determine where the problem occurred See IP terminal details on page 84 b Ifthe conversion occurred correctly perform basic telephony tests to ensure that the telephones are working as expected Make and receive calls Check feature access Check voice mail access For specific information about making calls and using features see the feature guides for the main office application Cannot clear alarms using an alarm set If you specify an alarm set telephone on the SRG through Element Manager you cannot clear alarms using the alarm set When the alarm set is in local mode the soft keys are disabled and therefore alarms cannot be cleared The Alarm Set feature is not supported on SRG SRG50 Configuration Guide 88 Chapter 8 Troubleshooting NN40140 500 89 Appendix A Telephone features in normal and local mode The information provided here is designed for distribution to telephone users at the SRG The SRG50 supports the following P Phones 110 1120E and 1140E P Phones 2001 2002 2004 2007 and 2033 e IP Phone Key Expansion Module KEM The IP Phone KEM is supported on an SRG with normal mode IP Phones It does not function with lo
67. igured to allow either CDP or UDP not both A system that is remote from the main office but provides telephony services using the main office servers When a branch office is a survivable remote gateway telephony services are provided by the branch office if communication with the main office is lost Coding that is configured on a system to ensure that outgoing calls are directed to the correct trunks and incoming calls are directed to the correct device s on the system see also dialing plan Coordinated Dialing Plan Under the recommended Coordinated Dialing Plan the Branch User ID can be an extension for example 4567 For more information about CDP consult the main office documentation that covers dialing plans Each system uses a specific numbering configuration dialing plan that determines how calls will be handled over a private or public network see also call routing Foreign eXchange Office an interface that connects to the PSTN central office and is the interface offered on a standard telephone Example RJ 11 connector that allows analog connection to the central office The gatekeeper is an IP network application that directs IP traffic to all the systems on the network Parameters for both the main office and the SRG must be assigned to all gatekeepers on the network If the gatekeeper is down the SRG attempts to connect to the alternate gatekeeper if there is one If the alternate gatekeeper is also down or
68. il can be applied Note The SRG does not have local attendant capability NN40140 500 79 Chapter 7 PSTN access and analog devices SRG specific items relevant to PSTN trunks and analog devices include PSTN access considerations on page 79 Analog devices considerations on page 79 PSTN access considerations Consider the following for PSTN access PSTN access To provide access to the SRG PSTN when the SRG is in local mode or to be able to set up tandem dialing from the main office through the SRG to the SRG PSTN one or more PSTN trunks must be configured on the system See the Networking Configuration Guide NN40020 603 Tandem calls The SRG considers all calls coming in over the VoIP trunks as remote access calls even though the VoIP pathway is a dedicated trunk to another closed system To allow tandem dialing from the main office to the SRG PSTN or to allow redirected SRG IP telephones to use the SRG local PSTN a remote access package must be specified to provide access to the PSTN line pool This procedure is covered in Outgoing calls configuration on page 74 Manual and auto answer lines If the trunk is configured as a manual answer line Enter the line pool access code and the dial string for the main office attendant telephone in the Redirect to field Configuration Telephony Lines Active Physical Lines If the line is an auto answer line in normal mode incoming call requests are
69. in this guide to indicate the information described Convention Description bold Courier Indicates command names options and text that you must enter text Example Use the info command Example Enter show ip alerts routes italic text Indicates book titles plain Courier Indicates command syntax and system output for example prompts text and system messages Example Set Trap Monitor Filters FEATURE Indicates that you press the button with the corresponding icon on the HOLD set you are using RELEASE Related publications This section provides a list of additional documents referred to in this guide Administration Guide NN40020 600 Device Configuration Guide NN40020 300 Installation Checklist and Quick Start Guide NN40020 308 Installation and Maintenance Guide NN40020 302 Main Office Configuration Guide for SRG50 NN43001 307 Networking Configuration Guide NN40020 603 Telephony Device Installation Guide NN40020 309 NN40140 500 Chapter 1 Getting started 13 How to get help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site
70. ing lt AC1 gt LOC DN Test Local Mode Timeout 10 minutes default Period that an IP telephone remains in local mode after being set in local mode manually Telephone Range returns to normal mode automatically at the end of 2 to 10 minutes the time out Local mode can be invoked by the Test Local Mode button on the telephone or by command from the main office NN40140 500 Chapter 4 CS 1000 considerations 45 Table 8 S1000 Main Office Settings Sheet 2 of 3 Field Values Description H323 ID SRG default This setting must be changed see the Networking Configuration Guide NN40020 603 for naming conventions Gatekeeper setting that identifies the SRG This value must match the value in the Alias names field of the Local IP gateway Configuration Resources Telephony Resources Modules panel Module type column select IP Trunks Details for Module Internal details panel gt Local Gateway tab gt Gatekeeper Support subpanel gt Alias names field see VoIP trunking configuration on page 72 The SRG acts as a SIP endpoint and obtains the Main Office TPS IP address from the NCS using the H323 ID Configure this field as the same SIP endpoint name as you configure for the NRS endpoint name This is a generic field used for both SIP and H 323 virtual trunk configurations Numbering Plan ID Unknown ISDN Telephony E 164 Private Telephony E 163 T
71. ing the telephone in local mode From normal mode the branch user has the option of going to local mode manually using the Test local mode feature The test can be performed by the user at any time and does not require a password This test is invoked from any IP Phone at the branch office Nortel recommends testing local mode operation after changing the provisioning for a telephone on the SRG To ensure that users do not forget to resume normal mode operation the SRG redirects the telephone to the main office to return the telephone to normal mode This occurs if the telephone remains registered to the SRG in test local mode for ten minutes default setting Alternatively the user can press the Quit key from the set to return to normal mode SRG50 Configuration Guide 38 Chapter 4 CS 1000 considerations Virtual trunk capacity The SRG supports a number of simultaneous calls depends on the specific codec type used SRGSO supports 24 virtual IP trunks that are either H 323 only SIP only or a combination of the H 323 and SIP In normal mode the codec selection used is controlled by specific programming of the CS1000 In this case SRG50 supports up to a maximum of 15 Virtual trunks unless both the intrazone and interzone codecs are configured as Best Quality G 711 in which case the maximum number of virtual trunks would be 24 In local mode if the WAN has failed there are no longer any virtual trunks available between the
72. ions Ensure that the DN Type is Public Unknown In the External Number field enter the NPA NXXX of the DID trunks that serve the main office Assign the PSTN line pool to the route select the line pool from the Use Pool list default is A 4 Add a destination code a c d e Access the Dialing Plan Routing panel Configuration gt Telephony gt Dialing Plan gt Routing and select the Destination Codes tab Add a new destination code Use the ALTPrefix as the destination code On the ALTPrefix Destination Code row select the Normal Route field Enter the route for the route added above 996 In the adjacent Absorbed Length field select 3 from the list When the SRG receives the ALTPrefix DN digits from the main office it looks up the destination code table finds a match for the ALTPrefix dumps the 3 digit ALTPrefix appends the DN to the External Number and dials the External Number DN Emergency Services Access ESA configuration The Main Office Configuration for Survivable Remote Gateway 50 NN43001 307 guide covers the procedures for configuring Emergency Services Access on both the SRG and the CS 1000 The information here expands on the SRG procedure in that guide There are two methods of ESA support e When a user dials 911 the telephone is redirected to the Branch Office and connects to the SRG in local mode The Main Office indicates the reason for redirection as e911 in the DRAM The SRG
73. irected to the main office The IP telephone can fail to register with the main office for several reasons These are detailed in Probable causes for redirection failure on page 85 Loss of WAN or VoIP connectivity The WAN or VoIP connectivity between the main office and the SRG can become unavailable if for example router failure occurs the main office becomes unavailable a WAN failure occurs or the VoIP trunks reach capacity When VoIP connectivity is lost each IP telephone loses its connection with the main office terminal proxy server The IP telephones reboot and reregister at the SRG placing them in local mode If enabled call forwarding to the main office is automatically cancelled The IP telephones remain under the control of the SRG until VoIP connectivity is confirmed When confirmation is received the IP telephones are automatically redirected to the main office redirection requires no user intervention If the telephone is busy at the time that connectivity is reestablished the SRG redirects the phone when it is free Test Local Mode Test Local Mode is a facility that allows the IP telephone to be redirected back to the SRG when it is in normal mode This forces the IP telephone to go into local mode and allows the telephone user or system administrator to test local mode operation without taking down the VoIP trunks to the main office Implementation of Test Local Mode depends on the main office call server For more inf
74. is configured so that a 911 call from an IP telephone at the SRG is routed back to the SRG s local PSTN Emergency Services Access ESA configuration on page 42 includes a procedure for configuring the SRG for CS 1000 Emergency Services Access SRG50 Configuration Guide 64 Chapter 5 IP telephones setup and configuration NN40140 500 65 Chapter 6 Setting up the private VoIP network To provide SRG functionality and to take advantage of VoIP technology a private VoIP network is required between the SRG and the main office This chapter details the procedures for establishing appropriate WAN connections to enable a VoIP network between the main office and SRG branch locations Before proceeding ensure that IP networking from the SRG to the WAN and from the main office call server to the WAN have been configured and tested see the figure IP networking SRG to WAN main office to WAN on page 65 SRG specific configuration establishes the VoIP network see the figure VoIP path for SRG operation on page 66 Figure 11 IP networking SRG to WAN main office to WAN Branch office Main office IP phones meee IP network connections WLAN a gE Software handset phones d li IP Networking SRG50 Configuration Guide 66 Chapter 6 Setting up the private VoIP network Figure 12 VoIP path for SRG operation Branch office Main office IP phones 2 p P network connections WLAN d ao lt
75. is physically remote from the call server the media path goes through the WAN connection between the main office and the SRG and thus uses WAN bandwidth as demanded by the codec used in the call NN40140 500 Chapter 2 SRG50 overview 23 Local mode In the event of a WAN failure or the call server at the main office becomes unavailable the IP Phones in normal mode revert to local mode automatically In local mode the IP users connected to the SRG are under the control of the SRG When in local mode main office call features are not available to users attached to the SRG The SRG offers a set of basic features for the IP telephones including access to the local PSTN dialing emergency service numbers and calling local extensions For a complete list of local mode features see Features in local mode on page 62 Local mode is illustrated in the figure Local mode on page 23 Note The IP Phone KEM is supported on an SRG with normal mode IP Phones It does not function with local mode or test local mode IP Phones Figure 2 Local mode Branch office Main office x WAN connectivity lost z m PSTN provides fallback WLAN M Software SRG polling handsets F ea phones Local mode The SRG handles all call processing Calls between two IP telephones at the SRG are handled locally as a simple station to station call When an IP telephone initiates a local PSTN call the SRG routes the call to a trunk that is connect
76. l select the Gatekeeper wildcard check box SIP configuration Access the IP Trunks configuration panel in Element Manager to configure the SIP trunks Configuration gt Resources gt Telephony Resources gt Modules panel gt Module type column gt IP Trunks then select the SIP Settings tab SRG50 Configuration Guide 74 Chapter 6 Setting up the private VoIP network When you set the value of the RFC2833 Dynamic Payload field if the value is greater than 0 then this feature is enabled If the feature is enabled then DTMF digits are sent in RTP packets For CS1000 Release 4 5 set the value to 0 For detailed information on entering the values in this panel see the Networking Configuration Guide NN40020 603 Line pools Both VoIP trunks and PSTN trunks must be configured in separate line pools In the default state all VoIP trunks are assigned to line pool BlocA and all PSTN trunks are assigned to line pool A It is not necessary to reassign the line pools Instructions for configuring line pools is provided in the Networking Configuration Guide NN40020 603 Call routing Call routing is covered in depth in the Networking Configuration Guide The instructions in the SRG50 Configuration Guide are an abbreviation of that material and only cover procedures that are specific to SRG operations that is for calls from redirected IP telephones For more detailed information see the Networking Configuration Guide No
77. lt setting is Local Mode To change local mode indication 1 InElement Manager navigate to Configuration Resources Telephony Resources 2 On the Modules panel locate the Module type column and select the IP Sets row see the figure Telephony Resources panel IP and App Sets on page 54 On the Details for Module subpanel select the IP Terminal Global Settings tab The Advertisement Logo field specifies the message that provides local mode indication Change as required IP telephone codec and jitter settings When the IP telephones are operating in local mode codec and jitter settings are set on a phone by phone basis Configure the settings to meet the requirements of the local SRG environment They do not have to be the same as the main office settings in contrast to the QoS settings for the VoIP trunks see QoS settings codec jitter buffer and related items on page 70 To enter codec and jitter settings for IP telephones in local mode In Element Manager navigate to Configuration gt Resources gt Telephony Resources 2 On the Modules panel locate the Module type column and select the IP Sets row see the figure Modules panel IP amp Application Sets on page 56 3 Onthe Details for Module subpanel select the IP Terminal Global Settings tab The fields related to QoS are on the right side of the panel 4 Enter the appropriate values SRG50 Configuration Guide 56 Chapter 5 IP telephones setup and config
78. mpleted for information about configuring the network see Setting up the private VoIP network on page 65 SRG50 Configuration Guide 26 Chapter 2 SRG50 overview Process map for installing and configuring an SRG Figure3 Process map for installing and configuring an SRG The main office is installed and running and the information to support SRG has been configured ou have reviewed the SRG and BCM50 co requirements and documentation I Locate the BCM50 that will be converted to the SRG I Install the physical components including media bay modules cabling telephones and peripherals as per the nstallation and Maintenance Guide Configure the basic parameters of the BCMBO as per the nstallation Checklist and Quick Start Guide see the nstallation and Maintenance Guide NN40020 302 and the Administration Guide NN40020 600 x Create the SRG see SRG50 creation on page 16 I Complete the initial installation connect the SRG to the LAN as required and WAN to main office and test the SRG system as per the Installation and Maintenance Guide NN40020 302 Set up SRG administration and carry out non SRG specific networking and device configuration as per the Administration Guide NN40020 600 the Networking Configuration Guide NN40020 603 and the Device Configuration Guide NN40020 300 Install and
79. ndwidth Management Zone ID Zone ID Virtual Private Network ID VPNI CS 1000 Zone ID SRG Zone ID ZDP VPNI That is the CS 1000 Zone ID is entered on the SRG in the Zone ID field and the ZDP is entered on the SRG in the VPNI page 38 field see Bandwidth management on Trunks public exchange PSTN IP telephone password installer password global password The two passwords can be made the same See Registration password on page 53 NN40140 500 Chapter 4 CS 1000 considerations 35 Normal and local mode overview Normal mode and local mode overview provides a description of the following sections e Normal mode on page 35 e Local mode on page 35 e Survivability on page 36 e Recovery to normal mode on page 37 e Testing the telephone in local mode on page 37 Normal mode IP Phones that are physically located at the SRG but are registered with the main office are operating in normal mode In normal mode the main office provides centralized call processing to all applications transparently to all IP Phones at the Branch Office Users of the SRG IP Phones receive the features applications key layout and tones of the main office Call Server This provides feature and application transparency between the branch office and the main office Local mode Users at the branch office may be in local mode or survivable mode for two differe
80. nectivity with the call server or wide area network WAN is lost the normal mode sets revert back to local mode The SRG takes ownership of call control for the local sets automatically and provides internal communications as well as external connectivity to the PSTN SRG50 supports H323 and SIP Trunking and up to 80 survivable IP users with a single SRG application authorization code It is provided as a cost effective VoIP business continuity solution for small branch offices The SRG50 supports CS 1000 Release 4 0 4 5 5 0 and 5 5 Audience The SRG50 Configuration Guide is intended for two audiences e the individuals responsible for engineering the SRGSO site and installing the BCM50 configuring it for operation as an SRG50 and connecting it to the network e the individuals responsible for post installation system administration and maintenance The SRG50 site engineer and installer must be familiar with BCM50 hardware and software and IP telephony and VoIP trunk configuration on the BCM50 Acronyms The following is a list of acronyms used in this guide Table 1 Acronyms used in this guide Sheet 1 of 2 Acronym Description ACR Alternative call routing ANBWM Adaptive network bandwidth management ASM Analog station module ATA Analog terminal adapter SRG50 Configuration Guide 10 Chapter 1 Getting started Table 1 Acronyms used in this guide Sheet 2 of 2
81. ns However the SRG does provide a set of features that include connectivity with the local PSTN access to Emergency Services and the ability to call local extensions The SRG also supports the following features in local mode e Hold e Transfer dedicated key on the 2002 2004 and 2007 models e Call Forward No Answer Busy if the feature has been enabled on the DN Configuration gt Telephony gt Sets gt All DNs e Last Number Redial dedicated key on the 2002 2004 models e Inbox Key on 2002 2004 models The user experience in local mode can be enhanced if certain global feature settings are coordinated with the main office so that the settings are the same at both the main office and the SRG These feature settings are configured with the Feature Settings panel on the Element Manager interface Configuration Telephony Global settings Feature Settings Feature settings that can be coordinated with the main office are e Background music if it is provided for on hold e On hold This determines if a caller on hold hears tones music or nothing e Receiver volume Set to use the system volume since IP users cannot use the feature code to set a default telephone volume Delayed ring transfer If a transfer to an external number is not answered you can indicate if the call will be dropped Off or transferred to the designated Prime telephone Check the Transfer callback timeout This setting defaults to After 4
82. nt reasons 1 IP Phone may have just booted up 2 IP Phone cannot communicate to the main office because of a WAN failure or a failure of the main office components Note When a telephone or trunk in the main office calls an SRG IP Phone that has switched to local mode due to WAN failure the call is treated according to the main office call redirection configuration such as forwarding to voice mail or continuous ringback In the event that the IP Phones at the branch office lose the connection to the main office CS1000 call server for any reason WAN failure main office call server failure main office Signaling Server failure the SRG50 reverts to local mode automatically Essentially when VoIP connectivity is lost each IP Phone loses its Reliable UDP RUDP connection with the main office terminal proxy server TPS The IP Phones at the branch office reboot and re register to the SRG50 placing them in local mode Once this has occurred the IP Phones displays an indication on the display area that the set is in local mode of operation This display is configurable by installers to meet local language and usage norms In local mode the IP users connected at the branch office are under the control of the SRG50 call services As such the normal main office call server features are not available The SRGSO offers a basic feature set when in local mode which allows IP Phones to continue to make and receive calls internally within
83. ny configuration Configuration Telephony a port is an internal number that identifies a physical termination point for a telephone set or a physical trunk For the configuration of resources Configuration Resources and data services Configuration gt Data Services port is used in the context of the TCP IP protocol suite IP Terminal IP telephone Configuration Resources Telephony Resources IP amp App Sets Sets Can refer to actual telephones or to the directory number DN assigned to the port to which a particular telephone is connected Telephone Configuration Resources Telephony Resources IP amp App Sets Mapping DN to Telephone Configuration Telephony Sets DN Configuration Telephony Lines Target Lines Target Lines table Control Set and Prime Set columns Trunks Trunks refer to external facilities that are connected to the SRG and provide incoming and outgoing communication paths Paths can be physical examples loop PRI T1 or virtual VoIP trunks Configuration Resources Loop trunk An analog loop FXO that connects to the PSTN a POTS line Lines A line is the generic term used for all communication paths both internal and external Configuration Telephony Lines Physical Lines Physical trunks Configuration gt Telephony gt Lines gt Active Physical Lines Lines 061 to 124 VoIP Lines VoIP trunks Configuration gt Telephony gt Lines gt Active VoIP Lines Lines 001
84. o the DN when the DN record is configured The second method provides fields that allow incoming digit strings to be mapped to the DN Lines 125 to 268 For more information about target lines see the Networking Configuration Guide NN40020 603 Line pool Several of the same type of trunk configured as one group a trunk group Coordination with the main office call server Configuration of the SRG branch office requires datafill at both the SRG and the main office call server Main office configuration drives SRG configuration and Nortel recommends that the main office activities be concluded before undertaking SRG configuration For information see CS 1000 considerations on page 33 SRG operating modes The SRG has two operating modes Normal mode Local mode Normal mode In normal mode see the figure Normal mode on page 22 the SRG is connected to the main office call server over a WAN using VoIP trunks From the perspective of the main office the SRG is a branch office SRG50 Configuration Guide 22 Chapter 2 SRG50 overview Figure 1 Normal mode Branch office i Main office T 888 VoIP connection over WAN handsets I phones Normal mode IP telephones connected at the SRG are registered with the main office call server and are under main office control They operate as branch user sets and have access to all telephony services and features that the call server offe
85. ollowing IP address 10 10 11 2 NN40140 500 Chapter 2 SRG50 overview 17 Table 4 BCM50 default user names and passwords Tool User IDI User Name Password Element Manager nnadmin PlsChgMe Onbox main web page nnadmin PlsChgMe http IP address SRG50 keycode activation To create an SRG50 use Element Manager to activate the SRG keycode on a BCM50 system BCM50 or BCM50b main unit To activate the SRG keycode 1 2 10 11 Locate the SRG authorization codes supplied with your product Open Element Manager For information about installing and opening Element Manager see the Installation Checklist and Quick Start Guide NN40020 308 With Element Manager connect to the BCM system that you want to convert to an SRG For information about connecting to a BCM system see the Installation Checklist and Quick Start Guide NN40020 308 Navigate to the Keycodes panel Configuration System Keycodes Click Connect to Nortel Keycode Retrieval system to obtain the keycode file for your system from the Nortel Keycode Retrieval System KRS For more information about keycodes see the Keycode Installation Guide NN40010 301 In the KRS generate the keycode file for your system and save it on your management computer Make sure the SRG feature is included in your keycode as well as any other features you require for your system To use the on site notification for Emergency Serv
86. on code VOIP Trunk Access Code AC1 VOIP Trunk Access Code is entered on the main office settings panel See the server specific chapters for details For a UDP dialing plan AC1 is the access code in the digit string AC1 LOC DN SRG IP address Configured as part of BCM50 foundation configuration Configuration System IP Subsystem IP Subsystem panel General Settings tab IP Settings details subpanel SRG50 Configuration Guide 68 Chapter 6 Setting up the private VoIP network Table 15 Basic parameters Sheet 2 of 2 Parameter Value Context SRG net mask Configured as part of BCM50 foundation configuration Configuration gt System gt IP Subsystem gt IP Subsystem panel gt General Settings tab gt IP Settings details subpanel IP address of Configured as part of BCM50 foundation configuration SRG gateway Configuration gt System gt IP Subsystem gt IP Subsystem panel gt General Settings tab gt IP Settings details subpanel VLAN If the SRG operates as part of a VLAN obtain the required identifiers from the VLAN administrator Configuration gt Data Services gt DHCP Server gt DHCPServer panel gt IP Terminal DHCP Options tab gt VLAN Identifiers subpanel PSTN number for Required to specify a PSTN fallback route See Outgoing calls dialing into the configuration on page 74 main office from the SRG when in local mode PSTN n
87. or greater build 126 or greater 2 1 202 or greater Firmware upgrade procedure When an IP telephone requires a firmware upgrade the CS 1000 uses the umsUpgradeAll command or variant to redirect the telephone back to the SRG for upgrading If the required file does not exist on the SRG or its version is incorrect the SRG initiates an FTP session to the TPS for that phone to retrieve the required file The SRG upgrades the phone and redirects it back to the CS 1000 After the SRG receives new firmware from the Main Office for a specific IP telephone all the IP telephones of the same type are loaded with the new firmware SRG50 Configuration Guide 52 Chapter 4 CS 1000 considerations NN40140 500 53 Chapter 5 IP telephones setup and configuration IP telephone setup and DN configuration are described in detail in the ZP Telephone Installation and Configuration Guide and the Networking Configuration Guide NN40020 603 respectively SRG specific procedures and settings include Registration password on page 53 Local mode indication on page 55 IP telephone codec and jitter settings on page 55 Telephone DN records configuration on page 56 Received numbers configuration on page 59 DHCP settings configuration on page 60 Call forwarding options on page 60 Configuration settings for redirected phones on page 61 Test Local Mode on page 61 Features in local mode on page 62 911 Emergency Services Su
88. ormation see CS 1000 considerations on page 33 SRG installation and configuration summary The SRG50 Configuration Guide provides information specific to configuring a BCM50 as an SRG Information pertaining to generic BCM50 practices and procedures is provided in the BCM50 documentation suite Generally SRG50 activities leverage an installer s general knowledge of BCM50 activities However Nortel recommends that the BCM50 SRG50 site engineer and installer familiarize themselves with SRG specific requirements before starting any installation activities NN40140 500 Chapter 2 SRG50 overview 25 The figure Process map for installing and configuring an SRG on page 26 provides a process map for installing and configuring an SRG50 The procedures in this document assume that the following activities have been completed The BCMSO including media bay modules cabling telephones and peripherals have been installed BCM50 administration has been set up The basic parameters of the BCM50 have been configured CS1000 main office system has been installed and configured to support SRG The SRG has been connected to the LAN as required and WAN to the main office System functionality has been tested to this point Attached devices have been installed and configured for information about configuring IP Phones see IP telephones setup and configuration on page 53 Non SRG specific networking and device configuration has been co
89. ough Element Manager on the 1000 Main Office Settings panel 1000 Main Office Settings panel The table 1000 Main Office Settings on page 44 lists and describes each field of the S1000 Main Office Settings panel Record the actual value in the Values column to facilitate configuration and provide a record of the datafill Table 8 S1000 Main Office Settings Sheet 1 of 3 Field Values Description Primary Network ip address IP address of the primary NCS Connect Server Address Alternate Network ip address IP address of the alternate NCS if deployed If not Connector Server enter the same address as for Primary Network Address Connect Server Address Network Connect Server 16500 default Port on the SRG used to connect to the NCS Port Range 0 to 65535 Heartbeat Protocol Port 16501 default Port on the SRG that the SRG uses to monitor the status of the connection with the main office Range 0 to 65535 terminal proxy server that is to confirm connectivity with the main office VOIP Trunk Access Code Access code for the main office VoIP trunk Required for UDP dialing plan only Ignored for CDP dialing plan field can be left blank VOIP Trunk Access Code Destination code for VoIP trunks AC1 Destination code for VoIP trunks is entered during configuration for advanced routing see Outgoing calls configuration on page 74 For a UDP dialing plan AC1 is the access code in the digit str
90. over the PSTN or to the main office over the VoIP trunk NN40140 500 Chapter 7 PSTN access and analog devices 81 10 11 12 13 14 15 16 If you want the analog telephones to emulate local mode call functionality always assign only the PSTN line pool to the analog devices Select the Capabilities and Preferences tab From the Details for DNs panel select the Capabilities tab From the Handsfree list select None Clear the HF Answerback check box Clear the Paging check box Select the Allow Redirect check box if you want the user to be able to call forward to the main office or redirect lines to the main office From the Details for DNs panel select the ATA Settings tab From the ATA device list select Telephone SRG50 Configuration Guide 82 Chapter 7 PSTN access and analog devices NN40140 500 83 Chapter 8 Troubleshooting Potential problems probable causes and suggested solutions for SRG specific configuration and operating troubles are categorized under the following topics e IP telephone troubleshooting on page 83 e P terminal details on page 84 e Probable causes for redirection failure on page 85 e Troubleshooting fallback to local mode on page 86 e IP telephones manual redirection on page 86 e Cannot clear alarms using an alarm set on page 87 IP telephone troubleshooting The table IP telephone troubleshooting on page 83 provides issues and solutions for IP Phone t
91. phones to the main office PSTN and PSTN calls made from SRG IP telephones to the SRG PSTN The main office administrator f supplies this ZDP with the prerequisite information SRG50 Configuration Guide 78 Chapter 6 Setting up the private VoIP network b Assign the Normal and SRG scheduled route for the two destination codes Main office information The SRG requires information about the main office call server that is not needed for a BCM50 Element Manager accommodates this information with SRG specific panels that are activated after the SRG50 keycode is applied The information required for these panels is specific to the main office call server CS 1000 considerations on page 33 External attendant support The SRG can use the BCM50 Selective Line Redirection capability to provide an external attendant If the attendant is located in the main office there are two ways to maintain the attendant if the VoIP trunks become unavailable 1 A fallback or Prime DN at the SRG can be specified Since this DN is likely to receive calls in a WAN failure scenario it must be an IP telephone that can transfer the calls to the desired party If the IP set is also a redirected IP set there is a period of time where inbound calls are un routable until the IP set falls back to the SRG 2 A fallback route to the main office call server over the PSTN can be configured At the main office vacant number handling such as routing to voice ma
92. pport on page 63 Registration password If a registration password is configured on the SRG the IP telephone installer must enter the password before the telephone can be configured To set the IP telephone registration password In Element Manager navigate to Configuration gt Resources gt Telephony Resources 2 On the Modules panel locate the Module type column and select the IP amp Application Sets row see the figure Telephony Resources panel IP and App Sets on page 54 3 Onthe Details for Module subpanel select the IP Terminal Global Settings tab SRG50 Configuration Guide 54 Chapter 5 IP telephones setup and configuration There are three fields that define the password registration process see the table Password registration parameters on page 54 Enable registration Enable global registration password and Global password Table 13 Password registration parameters Enable registration Must be selected to allow IP telephones to register Enable global registration Select if a password is going to be entered in the next password field Global password If selected the installer must enter the Global password below at the IP telephone before the telephone can be configured Global password Enter the password If no password is entered or the Enable global registration password is not selected no password is required to configure the IP telephone Note Nortel recommends that you
93. re to be redirected to a main office call server Note It is assumed that the line pools have been assigned In the default configuration VoIP trunks are assigned to line pool BlocA and the four PSTN trunks are assigned to line pool A For more information see SRGSO overview on page 15 To configure DN records for redirected IP telephones 1 In Element Manager navigate to the All DNs panel Configuration gt Telephony gt Sets gt All DNs Select the Line Access tab Identify the row of the DN record to be configured Refer to the list of numbers and phone models recorded in the table see CS 1000 considerations on page 33 NN40140 500 Chapter 5 IP telephones setup and configuration 57 10 11 12 From the Model list select the model of telephone assigned to this DN For CS 1000 See IP telephones numbers and models on page 47 To support outgoing caller ID over the VoIP trunk the Private OLI field Priv OLI must be set to the DN To support outgoing number display over the PSTN enter the public access number for the telephone in the Public OLI field Pub OLI Leave the Fwd All field blank to disable the Call Forward All Calls feature when the telephone is in local mode In normal mode the SRG can forward all calls to the main office call server automatically see Call forwarding options on page 60 In local mode the Call Forward AII Calls feature is automatically discontinued and the SRG route
94. rings If you are using the Delayed ring transfer feature turn Transfer callback timeout off if you want all unanswered transferred calls to ring at the Prime set usually the system attendant If you want the transferred call to ring at the telephone from which it was transferred first set this field to a setting that is less than the setting for Delayed ring transfer NN40140 500 Chapter 5 IP telephones setup and configuration 63 Held ine reminder If set to a time determines period between when a call is put on hold and when a short tone sounds at the telephone to indicate the call is still on hold Alarm set The alarm set feature is not supported on SRG Language and Contrast Language and Contrast are DN specific settings and are configured at Configuration gt Telephony gt Sets gt All DNs gt All DNs panel gt Capabilities and Preferences tab gt Details for DN subpanel gt Preferences tab Features not supported in local mode include Hot Desking Do Not Disturb Page Call Forward Background Music Call Park Call Pickup Speed Dial and Conference 911 Emergency Services Support For IP telephones in local mode and for other telephones at the SRG the Networking Configuration Guide NN40020 603 provides details for configuration of 911 emergency services For redirected IP telephones in normal mode the IP telephone is registered with the main office call server Ensure that the main office call server
95. roubleshooting Table 17 IP telephone troubleshooting Sheet 1 of 2 Issue Problem Probable Cause Solution Telephone does not connect to system If an IP telephone does not display the text Connecting to server within two minutes after power up the telephone was unable to establish communications with the SRG Double check the IP configuration of the telephone and the IP connectivity to the SRG cables switches and so on Slow connection between the handset and the Business Communications Manager Block individual IP sets from dialing outside the system If the connection between the IP client and the SRG is slow ISDN dialup modem change the preferred codec for the telephone from G 711 to G 729 If you want to block one or more IP telephones from calling outside the system use Restriction filters and assign them to the telephones you want to block Restriction filters are set up under Configuration gt Telephony gt Call Security gt Restriction Filters SRG50 Configuration Guide 84 Chapter 8 Troubleshooting Table 17 IP telephone troubleshooting Sheet 2 of 2 Issue Problem Probable Cause Solution One way or no speech paths Signaling between the IP telephones and the SRG uses UDP port 7300 Voice packets are exchanged using the default RTP Source port output filters Destination port input filters 28000 through 2851 1 for the VoIP gateway Output filter
96. route for calls to the main office over the VoIP trunks and a route to the main office over the PSTN a o 7 000 oO Access the Dialing Plan Routing panel Configuration gt Telephony gt Dialing Plan gt Routing Select the Routes tab Click Add to add a new route In the Route field enter a number for the new route for example 998 Click Ok Ensure that the DN Type is Public Unknown Assign the VoIP line pool to the route select the line pool from the Use Pool list default is A Click Add to add another new route In the Route field enter a number for the new route for example 999 Click Ok Ensure that the DN Type is Public Unknown In the External Number field enter the PSTN number of the main office Assign the PSTN line pool to the route select the line pool from the Use Pool list default is A Add a destination code to provide access to the newly created routes This code is used in both normal and local modes for dialing the main office from the SRG site a 00 0 fF Access the Dialing Plan Routing panel Configuration gt Telephony gt Dialing Plan gt Routing Select the Destination Codes tab Click Add to add a new destination code In the Destination Code field enter the new destination code for example 678 Click Ok With the Destination Code row highlighted select the SRG schedule from the Alternate Routes list Alternate Routes for Destination Code details panel
97. rs to IP telephones connected directly to the main office When a branch user set initiates a local PSTN call the main office sets up the call using the VoIP trunks which establishes a local media path Emergency Services Access calls are similarly routed to the SRG PSTN The telephone is redirected to local mode and the SRG initiates a local PSTN call to 911 For main office callers the SRG acts as a VoIP PSTN gateway during normal mode When call forwarding has been configured incoming PSTN calls to the branch user set are forwarded over VoIP trunks either H 323 or SIP to the main office which terminates the call at the branch user Similarly calls from analog telephones connected to the SRG to the branch user set are forwarded to the main office over VoIP trunks which then terminates the call at the branch user Calls from the branch user set to the analog telephones at the SRG are routed over the VoIP trunks to terminate at the analog telephone In all these call scenarios only signaling messages go through the VoIP trunk The media path is set up directly between the branch user set and the voice gateway at the SRG This means that these calls do not use any WAN bandwidth between the main office and the branch office after calls are established When a branch user IP telephone calls a main office IP telephone and vice versa the call is a simple station to station call within the main office call server Since the branch user IP telephone
98. s calls to the SRG DNs Call Forward AII Calls does not require Allow redirect to be enabled Allow redirect is found on the Capabilities tab of the Details for DN subpanel when the Capabilities and Preferences tab is selected To assign specific PSTN lines to each telephone add the line s Details for DN details panel Line Assignment tab You would do this if for example you want one user to field all customer calls when the system is in local mode see the figure All DNs panel on page 58 Ensure that the Appearance Type Details for DN details panel Line Assignment tab is set to Ring only Assign the VoIP and PSTN trunk line pools to the DN Details for DN details panel gt Line Pool Access tab Assign a target line to the DN Details for DN details panel gt Line Pool Access tab For a description of target lines see SRG50 terminology on page 20 Note At this point you may want to configure the received numbers gt Refer to Received numbers configuration on page 59 and then return to this procedure SRG50 Configuration Guide 58 Chapter 5 IP telephones setup and configuration Figure 9 All DNs panel Task Navigation Panel All DNs Configuration Administration Welcome Line Access Capabilities and Preferences Restrictions 3 Sistem ou me ne e Abo mon Fud No Arner Fed aay N JA Administrator Access T7208 M7208 Ez e Resources T7208 M7208 E O Telephony T7208 M7208 H E
99. s tab Internal References Fallback configuration on page 72 SRG PSTN access on page 76 External Reference Networking Configuration Guide NN40020 603 4 Configure H323 settings Configuration gt Resources gt Telephony Resources gt Modules panel gt IP Trunks row gt H323 Settings tab Internal Reference Gatekeeper routing on page 73 External Reference Networking Configuration Guide NN40020 603 5 Configure SIP settings Configuration gt Resources gt Telephony Resources gt Modules panel gt IP Trunks row gt SIP Settings tab External Reference Networking Configuration Guide NN40020 603 6 Assign VoIP trunks to a line pool if default configuration has not been maintained Configuration gt Telephony gt Lines gt Active VoIP Lines Internal Reference Line pools on page 74 External Reference Networking Configuration Guide NN40020 603 Note In configuring SIP trunks the SRG BCM shall register itself with the configured H323ID with NRS in CS1000 It is with this ID the SRG will get MOTPS IP address from NCS 7 Assign PSTN trunks to a line pool if default configuration has not been maintained Configuration gt Telephony gt Lines gt Active Physical Lines Internal Reference Line pools on page 74 External Reference Networking Configuration Guide NN40020 603 8 Assign remote access packages to the VoIP trunks Configuration gt Telephony gt Call Security gt Remote Access Packages Intern
100. station calls between a branch office and main office as well as from one branch office to another branch office provided both stations are registered to the same main office Network administrators who do not want calls to be blocked yet have a limited amount of bandwidth available can use ACR to overflow calls to conventional trunks PSTN or Tie MCDN ACR allows calls to be routed by overflowing them trading off the capital cost of WAN bandwidth against the incremental cost of overflowed calls SRG50 Configuration Guide 40 Chapter 4 CS 1000 considerations Bandwidth management configuration NBWM ADBWM and ACR To configure SRG for NBWM and ADBWM 1 Obtain the Virtual Private Network ID and the Zone ID numbers configured at the main office 2 Use Element Manager to enter these numbers in the appropriate fields at Configuration gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network panel gt VoIP subpanel see the figure Dialing Plan Private Network panel VoIP subpanel on page 40 Figure 4 Dialing Plan Private Network panel VoIP subpanel i Task Navigation Panel Configuration Administration Welcome System El Administrator Access H 0 Resources 1 73 Telephony E Global Settings G Sets cs Lines Loops Scheduled Services Dialing Plan General DNs Public Network 9 BPrivate Network Line Pools Routing Ring Groups E Call Security Hospi
101. stem gt IP Subsystem External Reference Installation and Maintenance Guide NN40020 302 Confirm the number of IP sets and VoIP trunks Configuration gt Resources gt Application Resources The Licence column indicates the number of resources available External Reference Keycode Installation Guide NN40010 301 Verify the global telephony settings Configuration gt Telephony gt Global Settings External Reference Device Configuration Guide NN40020 300 Configure the Start DN determined by the dialing plan Administration gt Utilities gt Reset gt Cold Reset Telephony Services button gt Cold Reset Telephony dialog box gt Start DN field Internal Reference Basic parameters on page 67 External Reference Installation and Maintenance Guide NN40020 302 Verify the DN length i For local calls between telephones on the SRG Configuration gt Telephony gt Dialing Plan gt General gt Dialing Plan General panel gt Global Settings subpanel gt DN length intercom field ii For incoming calls from the PSTN Configuration gt Telephony gt Dialing Plan gt Public Network gt Dialing Plan Public Network panel gt Public Network Settings subpanel gt Public Received number length field SRG50 Configuration Guide 28 Chapter 3 Task summary iii For calls coming in from the private network Configuration gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network pan
102. t DN length intercom field This is the internal DN length That is the length of DNs for calls between telephones on the SRG 2 Configuration gt Telephony gt Dialing Plan gt Public Network gt Dialing Plan Public Network panel gt Public Network Settings subpanel gt Public Received number length field For calls originating from the PSTN this establishes the number of digits the SRG retains 3 Configuration gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network panel gt Private Network Settings subpanel gt Private Received number length field For calls originating from a private network this establishes the number of digits the SRG retains 4 Configuration gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network panel gt Private Network Settings subpanel gt Private DN length field Used for DPNSS applications only See the Networking Configuration Guide NN40020 603 DN range Configured as part of BCM50 foundation configuration DN range of the SRG is set by the hardware configuration and keycodes Actual numbering is contiguous from the Start DN Administration gt Utilities gt Reset gt Reset panel gt Cold Reset Telephony Services button gt Cold Reset Telephony dialog box gt Start DN field Destination code for VoIP trunks Configured for advanced routing See Outgoing calls configuration on page 74 VoIP destinati
103. t leverages the BCM50 platform It is optimized to provide feature transparency to the main office call server and to act as a survival remote gateway in a CS 1000 IP branch office environment SRG50 supports up to 80 survivable IP users with a single SRG application authorization code SRG50 Release 3 0 operates with CS 1000 running Release 4 0 4 5 5 0 and 5 5 Configure SRG50 with Business Element Manager Element Manager or Network Configuration Manager NCM For detailed information about managing SRG50 with NCM see your NCM documentation For a summary of differences between SRG versions see the following table Table 2 Summary of supported features on the different SRG versions Sheet 1 of 2 Features SRG 1 5 on BCM 200 SRG50 1 0 SRG50 2 0 SRG50 3 0 400 Platform Available on BCM 200 Available on standard Available on standard Available on standard 400 hardware BCMBO hardware BCM50 and BCM50b BCM50 and BCM50b SRG 1 5 is not SRG50 1 0 is not hardware only hardware only available on BCM1000 available on BCM50a SRG50 2 0 is not SRG5O 3 0 is not hardware or BCM50e hardware available on BCM50a available on BCM50a BCM50ba BCM50e BCM50ba BCM50e and BCM50be and BCM50be hardware hardware Call Servers CS1000 Release 3 0 CS1000 Release 3 0 CS1000 Release 4 0 CS1000 Release 4 0 and 4 5 4 0 and 4 5 4 5 and 5 0 4 0 4 5 and 5 0 Trunking H323 is supported H323 is
104. tality Hunt Groups Call Detail Recording E Data Services Applications Dialing Plan Private Network Private Network Settings Private Received number length Private Auto DN Private network type None Y Location code Private DISA DN 3 Y Prive DN length Private access code MCDN VoIP Virtual Private Network ID 0 Zone ID 0 Local access code National access code Special access code Network ICCL Een Network Diversion 7 MCD j To configure Alternative Call Routing with attendant service 1 Complete the procedure To configure SRG for NBWM and ADBWM on page 40 For more information see Outgoing calls configuration on page 74 and see also the Networking Configuration Guide NN40020 603 2 Obtain the ALTPrefix for the SRG configured at the main office NN40140 500 Chapter 4 CS 1000 considerations 41 3 Define a route to the main office Attendant over the PSTN a Access the Dialing Plan Routing panel Configuration gt Telephony gt Dialing Plan gt Routing and select the Routes tab Add a new route for example 997 Ensure that the DN Type is Public Unknown In the External Number field enter the PSTN number of the main office Attendant telephone Assign the PSTN line pool to the route select the line pool from the Use Pool list default is A 4 Add a destination code a c d e Access the Dialing Plan Routing panel Con
105. te The DNs for the main office telephones system are marked off by the vacant number routing feature SRG does not support Vacant Number Routing VNR Instead SRG uses Call Forward AII Calls to emulate VNR for the SRG IP telephones that are in normal mode When the telephones switch to local mode Call Forward All Calls is cancelled for those telephones A single destination code and route or a group of destination codes and routes can be set up on the SRG to route all the calls that are not terminated locally by the SRG These calls are routed over the VOIP trunks In the case where the VoIP trunks become unavailable the calls can be routed to the proper location using PSTN fallback This is similar to the VNR feature in CS 1000 Outgoing calls configuration To configure routing for outgoing calls 1 Create a schedule a Access the Scheduled Services panel Configuration gt Telephony gt Scheduled Services b Select a Schedule Sched 4 for example NN40140 500 Chapter 6 Setting up the private VoIP network 75 est 0o ao Change the schedule name optional In this procedure the name SRG is used as the name of the schedule In the Services subpanel select your schedule In the Routing Svc row for your schedule select Auto from the list Select the Overflow checkbox for your schedule Change the schedule time so that the schedule runs continuously Start Time 00 00 00 Stop Time 23 59 59 MTWTFSS Define a
106. telephone at the SRG UDP network VoIP access When it is called from a phone located at the main office or another code lt LOC gt DN branch office The BUID at the SRG must be the same as the BUID at the main office MO TPS Read only This field echoes the address of the main office terminal proxy server when the IP telephone is redirected Note The SRG DNs must be configured before the following gt procedures can be undertaken See Telephone DN records configuration on page 56 To enter the MOTN and BUID 1 In Element Manager navigate to Configuration gt Resources gt Survivable Remote Gateway Select the 1000 IP Terminal Details tab see the figure S1000 IP Terminal Details panel on page 50 Refer to the numbers and models recorded in the table IP telephone numbers and models on page 47 Select the required DN Press the Modify button Enter the MOTN and the BUID in the appropriate fields To redirect the telephone to the main office call server 1 In Element Manager navigate to Configuration gt Resources gt Survivable Remote Gateway Select the 1000 IP Terminal Details tab see the figure S1000 IP Terminal Details panel on page 50 Select the DN of the telephone to be redirected Press the Redirect Set button SRG50 Configuration Guide 50 Chapter 4 CS 1000 considerations Figure 6 S1000 IP Terminal Details panel Task Navigation Panel Survi
107. the branch office and over the provisioned local PSTN interfaces Basic SRG50 Configuration Guide 36 Chapter 4 CS 1000 considerations services such as transfer last number redial and single key access through the PSTN to a centralized voice messaging system are supported Local PSTN access and local Emergency Services access is also supported No local applications or Business Communication Manager features are supported in local mode operation Analog devices continue to be under the control of the SRG50 system It is the intent of local mode to provide continued access to the PSTN for critical calls and emergency services In local mode since the SRG50 handles all call processing calls between two IP phones at the SRG50 are handled locally as a simple station to station call When an IP Phone initiates a local PSTN call the SRG50 routes the call to a trunk that is connected to the local PSTN Incoming DID calls are also handled by the SRG50 and terminated on the appropriate IP Phone In the event of a WAN failure in local mode the IP Phones do not have access to the main office network over the VoIP trunks If the appropriate alternate routes are configured calls will be routed to the main office or other branch offices using the available PSTN trunks While in local mode the SRG50 system continues to monitor for a main office CS1000 heartbeat signal and once detected automatically redirects phones on an individual basis back
108. there 1s no alternate gatekeeper the SRG IP telephones remain registered with the main office but calls cannot be sent to the SRG The IP portal on each system that establishes the VoIP trunk An IP gateway protocol used by both the main office and the SRG to create VoIP trunking connections Internet Protocol IP specifies the format of packets also called datagrams and the addressing scheme in the TCP IP protocol suite Where IP defines the packet and addressing scheme Transport Control Protocol TCP establishes a virtual connection between a destination and a source Telephones that can connect directly with a TCP IP network Also known as internet telephones The operating mode of redirected SRG IP telephones when connectivity with the main office is unavailable SRG50 Configuration Guide 98 Glossary main office main office call server NCS normal mode QoS SIP steering codes TPS UDP UDP VoIP trunk WAN ZDP The system that provides telephony services to redirected SRG IP telephones in normal mode Network Connection Server The NCS is an H 323 gatekeeper It provides standard H 323 gatekeeper functionality as well as support for branch office and virtual office features The operating mode of the SRG when connectivity with the main office is established Quality of Service In IP telephony QoS refers to the quality of the voice communication channel There are inherent diffi
109. tion Welcome Line Access Capabilities and Preferences Restrictions iS System DN Model Name Pot Por Pwor FwdNo Answer FedDeky Fwd Busy Ge Administrator Access Analog 0 N A H O Resources Analo 0414 NjA O Telephony zx Xem 235 0415 E O Global Settings 0416 Q Inactive DNs All DNs fl Lines Loops Scheduled Services G Dialing Plan Ring Groups O Call Security Hospitality 7 Line Assignment Line Pool Access MeetMe Conferencing Hunt Groups E Call Detail Recording Assigned Lines H Data Services Appearance Type Caller ID Set msg Set Priv Received Details For DN 235 3 Identify the DNs for which the Model is Analog and align the settings for each with the information in the following steps 4 To support outgoing number display over the PSTN enter the public access number for the telephone in the Public OLI field Pub OLD 5 To assign specific PSTN lines to each telephone add the line s Details for DN panel gt Line Assignment tab You would do this if for example you want one user to field all customer calls when the system is in local mode 6 Ensure that the Appearance Type Details for DN panel Line Assignment tab is set to Ring only Assign the target line to the telephone Details for DN panel gt Line Pool Access tab Assign both the PSTN and VoIP trunk line pools to all telephones that are allowed to make calls
110. tion 1 Configure the registration password Configuration Resources Telephony Resources IP Sets row Details for Module subpanel IP Terminal Global Settings tab Internal Reference Registration password on page 53 Configure the local mode indication Advertisement Logo Configuration Resources Telephony Resources IP Sets row Details for Module subpanel gt IP Terminal Global Settings tab Internal Reference Local mode indication on page 55 NN40140 500 Chapter 3 Task summary 29 Configure the IP telephone codec and jitter settings Configuration Resources Telephony Resources IP Sets row Details for Module subpanel IP Terminal Global Settings tab Internal Reference IP telephone codec and jitter settings on page 55 Configure the telephone DN records Configuration gt Telephony gt Sets gt All DNs Internal References Telephone DN records configuration on page 56 Configure the received numbers Configuration gt Telephony gt Lines gt Target Lines Internal Reference Received numbers configuration on page 59 External Reference Networking Configuration Guide NN40020 603 Decide on the call forwarding option Internal Reference Call forwarding options on page 60 Configure the IP telephones Internal Reference Configuration settings for redirected phones on page 61 Dialing plan configuration 1 Configure the private network type CDP or UDP Configur
111. ttings tab Internal Reference CS 1000 information for the SRG on page 44 Configure the IP terminal settings Configuration gt Resources gt Survivable Remote Gateway gt S1000 IP Terminal Details tab Internal Reference IP telephones redirection on page 47 SRG50 Configuration Guide 32 Chapter 3 Task summary NN40140 500 Chapter 4 CS 1000 considerations 33 Chapter 4 CS 1000 considerations A Survivable Remote Gateway SRG extends CS 1000 features from the main office and provides a business continuity solution to one or more remote SRG locations branch offices The Main Office Configuration Guide for SRG50 NN43001 307 provides information specific to the configuration of an SRG50 on the CS 1000 This guide is included on the SRG50 documentation CD for your reference Access to other CS 1000 documentation may be required if personnel are not familiar with configuration of branch offices on the CS 1000 The following activities are specific to SRG50 configuration when the main office call server is a CS 1000 e CS 1000 and SRG terminology comparison on page 33 e Normal and local mode overview on page 35 e Virtual trunk capacity on page 38 e Vacant Number Routing VNR on page 38 e Bandwidth management on page 38 e Bandwidth management configuration NBWM ADBWM and ACR on page 40 e Emergency Services Access ESA configuration on page 42 e CS 1000 information for t
112. u do not need to enter BCM SRGSO configuration under Telephony Resources IP Trunks H323 Setting The entire configuration for SIP trunking must be entered under SIP settings SIP Proxy SIP media parameters SIP URI Maps and SIP Authentication IP telephones numbers and models SRG DNs are assigned to IP telephones using Element Manager Redirection to the main office requires configuration at the SRG to associate the SRG DN with the CS 1000 terminal number TN and the corresponding branch user ID BUID When the CS1000 TN is configured the IP telephone model forms part of the record At the SRG the actual IP telephone configured to an SRG DN must be the same model that is configured in the TN record that is associated with the SRG DN The table IP telephone numbers and models on page 47 provides a record of the CS 1000 TN and BUID the SRG MOTN and DN and the model of phone to facilitate installation and provide a permanent record of the configuration Table 9 IP telephone numbers and models Sheet 1 of 2 TN CS 1000 BUID same MOTN SRG number at CS 1000 SRG DN IP telephone model same number and SRG SRG50 Configuration Guide 48 Chapter 4 CS 1000 considerations Table 9 IP telephone numbers and models Sheet 2 of 2 TN CS 1000 MOTN SRG same number BUID same number at CS 1000 SRG DN and SRG IP telephone model
113. umber for Required for main office configuration dialing into the SRG from the main office when in local mode Private dialing plan For SRG operation either a coordinated dialing plan CDP or a uniform dialing plan UDP can be configured Nortel recommends CDP because it requires the least dialing manipulation between the SRG and the main office call server The dialing plan choice also determines whether the DN on the SRG matches the BUID Dialing plans between the SRG and the main office call server must be compatible Private dialing plan configuration is described in detail in the Networking Configuration Guide NN40020 603 The type of dialing plan CDP or UDP is determined by the main office configuration The path to the Element Manager panel for setting up the dialing plan is Configuration gt Telephony gt Dialing Plan gt Private Network gt Dialing Plan Private Network panel gt Private Network Settings subpanel see the figure Dialing Plan Private Network panel Private Network Settings subpanel on page 69 NN40140 500 Chapter 6 Setting up the private VoIP network 69 Figure 13 Dialing Plan Private Network panel Private Network Settings subpanel Task Navigation Panel Dialing Plan Private Network Configuration Administration Q Welcome Private Network Settings C System E Administrator Access Private Received number length C Resources S Telephony Private Auto DN
114. uration Figure 8 Modules panel IP amp Application Sets Task Navigation Panel Telephony Resources Configuration Administration Q Welcome Modules Administrator Access Internal r E 1 IN A D Resources Internal IP Trunks NJA NJA Li 1 Application Resources n BRI Loop 3 Enabled lige DE 54 i Media Gateways nterna Sets 1 Enabled Sets NJA A 4 0 Expansion Empty 5 NJA Nia N A A N A NjA elephony Resources ARAPI Empty NIA ali N A 2 NIA NIA Dial Up Interfaces Survivable Remote Gateway oe Telephony H Data Services lp lie Wodietge Bus State Devees tow High Total ouy Sets N A 1 0 ies 2 24 0 NJA Details For Module Internal IP Terminal Global Settings IP Terminal Details Enable registration Default codec Enable global registration password Default jitter buffer Global password eeeeeeeeee 707 G 729 payload size ms Auto assign DNs 7 G 723 payload size ms Advertisement Logo Local Mode G 711 payload size ms Telephone DN records configuration DN records for IP telephones are configured through the All DNs panel Configuration gt Telephony gt Sets gt All DNs see the figure All DNs panel on page 58 The Networking Configuration Guide NN40020 603 and the Device Configuration Guide NN40020 300 provide basic instructions for configuring DNs and IP telephones The following instructions are in addition to these instructions and only apply to IP telephones that a
115. uting Select the Routes tab See the Networking Configuration Guide NN40020 603 to a Add a new route for the PSTN line pool b From the DN Type list select Public C Leave the External Number field blank d Assign the PSTN line pool to the route select the line pool from the Use Pool list Access the Dialing Plan Routing panel Configuration gt Telephony gt Dialing Plan gt Routing Select the Destination Codes tab See the Networking Configuration Guide NN40020 603 to a Add the destination code to be used to access the local SRG PSTN Users on both SRG and main office telephones dial this destination code to access the local SRG PSTN If this code goes only to the SRG PSTN enter 9 Wild Card 1 This wild card allows any numbers not used by other 9 based destination codes The default line pool access code for pool A is 9 Delete this access code zi before you attempt to create a destination code with 9 In normal mode the destination code is forwarded from the main office to the SRG for SRG IP telephone calls that are connecting to the SRG PSTN Note For main office programming this code is the offnet dialing code that the gatekeeper recognizes for routing to the SRG At the main office zone based digit manipulation is used to add a Zone Digit Prefix ZDP to PSTN calls from SRG IP telephones The ZDP allows the main office to differentiate between local PSTN calls made from main office tele
116. vable Remote Gateway Configuration Administration Q welcome 51000 Main Office Settings 51000 IP Terminal Details System IP Terminal Details ow harne D status Ermar verson mom un woms Administrator Access Resources Application Resources Q Media Gateways Port Ranges S Telephony Resources Survivable Remote Gateway Network Interfaces E Telephony Iz Data Services IP telephone settings For IP telephones that are redirected to the main office call server incorporate the settings shown in the table Configuration settings for redirected IP Phones on page 50 The Device Configuration Guide NN40020 300 and the Networking Configuration Guide NN40020 603 provide detailed instructions for configuring IP telephones Table 11 Configuration settings for redirected IP Phones Parameter Setting S1 IP SRG IP address S1 Port 7300 S1 Action 1 S1 Retry Count 1 S2 IP SRG IP address S2 Port 7300 S2 Action 1 S2 Retry Count 1 NN40140 500 Chapter 4 CS 1000 considerations 51 Firmware upgrade The redirected IP telephones at the SRG are under the control of the main office call server for the majority of their deployment and receive all of their features in that context Therefore the version of IP set firmware must align with the requirements of the CS 1000 Supported firmware The table Supported IP clients and firmware
117. versions on page 51 lists the IP clients and related firmware versions supported on the SRG50 The SRG50 column indicates the firmware versions included with the SRG software The CS 1000 columns identify the version of firmware to use for specific releases Table 12 Supported IP clients and firmware versions IP Client SRG50 Release 4 0 CS 1000 Release 4 5 Release 5 0 Phase I 2002 2004 B65 or greater B65 or greater B76 or greater B76 or greater SRG software Phase Il 2001 2002 D98 or greater D88 or greater 0604DBG or 0604DBG 2004 0604DAS IP Phone 2007 C22 or greater C22 or greater 0621C4J or 0621C3J 0621C4J WLAN Handsets 2210 Not embedded in Use the 2210 2211 97 059 or greater 97 059 or greater 2211 SRG software GA firmware load WLAN Handset 2212 Not embedded in 97 039 or greater 97 059 or greater 97 059 or greater WLAN Handsets 6140 6120 Not embedded in SRG software WLAN Handsets 1210 1220 1230 062AC57 IP Phone 2033 Not embedded in SRG software 12 or greater 12 or greater 12 or greater IP Phone 1110 0623C38 0624C1E 0623C4B or 0623C3C 0623C4D IP Phone 1120E 0624C1B 0624C1E 0624C4B or 0624C3C 0624C4D IP Phone 1140E 0625C1B 0625C1E 0625C4B or 0625C3C 0625C4D IP Softphone 2050 build 385 or greater build 385 or greater build 385 or greater 2 1 355 or greater MVC 2050 build 126 or greater build 126

Nortel Networks SRG50 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents