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Nortel Networks NN43110-101 User's Manual

1. 000000000 63 Using Group Call 0 0 0 eee 64 Working without interruption eeeeeeee 66 Activating Make Set Busy 00 0 cee eee eee 66 Additional call features 0 00 c eee eee 67 Using Call Page Connect to make an announcement 67 Charging a call or charging a forced call 68 Using Enhanced Override 2 000200 000s 71 Using Forced Camp on 2200000 eee eeee 72 Overriding a busy signal 0 0 cee eee eee 74 Using Privacy Release 0 0 0 c eee ee 74 Using Radio Page 6 ee ee 75 Additional phone features 220000eeeeeeeee 78 Secure Communication 0 000 eee 78 Using Virtual Office 0 eee 78 Logging in to Virtual Office 00200 0 79 Using Virtual Office on your Remote telephone 81 Using Virtual Office on your Office telephone 83 Logging out of Virtual Office 85 Troubleshooting Virtual Office 86 Using Media Gateway 1000B 00 e eee eee 88 Using Test Local Mode 0 0 005 89 Using Resume Normal Mode 89 Troubleshooting MG 1000B 90 Using Hospitality features 00008 92 Configuring Automatic Wake Up 92 Revision history Revision history April 2009 Standard 02 02 This document is issued to
2. EnaA 2 Press the Ring Again context sensitive soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following EnaA Press the Ring Again context mel sensitive soft key a second time or Enter the Ring Again Deactivate aaa FFC aaa Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following cf a 1 To redial using the handset T Lift the handset or a Press the line DN key a 7 2 To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called telephone numbers To store a Speed Call number SpcCtl 1 Press the Speed Call Controller context sensitive soft key The triangular icon flashes indicating programming mode nsn 2 At the prompt aaa Enter a one two or three digit code 0 999 lf required dial the access code Enter the telephone number internal external or long distance number SpcCtl 3 Press the Speed Call Coniroller context sensitive soft key again to save the code and number The flashing icon
3. Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any telephone C a 1 Lift the handset aoe 2 Dial the Radio Paging Answer FFC aaa f aaa The paging tone sounds nan 3 Dial your own DN to connect to the nan paging caller If the caller has disconnected a steady high pitched number unavailable tone sounds Additional phone features Additional phone features The following features are described in this section e Secure Communication p 78 e Using Virtual Office p 78 e Using Media Gateway 1000B p 88 Secure Communication Your IP Phone 1110 supports secure communication with other Nortel IP Phones by encrypting your calls using a Pre Shared Key PSK If the PSK feature is enabled on both Nortel IP Phones a PSK security icon _ is displayed on the LCD screen when a secure communication link is established Consult your system administrator to find out if this feature is enabled on your IP Phone Using Virtual Office The Virtual Office feature
4. Troubleshooting Virtual Office Virtual Office can display error messages on screen Table 4 lists error messages and describes actions to correct the causes Table 4 Troubleshooting Virtual Office Part 1 of 3 Displayed Message Busy try again Probable Cause Remote IP Phone is active not idle Actions Wait for remote IP Phone to become idle and try again ACD is logged in Log out ACD IP Phone before Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional phone features Table 4 Troubleshooting Virtual Office Part 2 of 3 Displayed Message Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password Actions Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied
5. Use the following features to enable conversations between more than two people Setting up a conference call on page 63 e Using Group Call on page 64 Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself The maximum number of people the conference feature supports depends on the configuration of your telephone To set up a conference call Cont 1 While on a call press the Conference Lee context sensitive soft key to place the party on hold You hear a dial tone 2 Dial the number of the person you want ses to add to the conference call You can talk privately to the person you are adding at this time Cont 3 Press the Conference context sensitive soft key a second time to conference all parties together If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key Goodbye a 2 Press the line DN key to return to your original call Talking with more than one person Using Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until all members answer To call group members Lift the handset Enter the Group Call FFC The feature automatically calls all group members The telephone numbers of the group members appear on the display as they answer
6. and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Set Info The Set Info option displays the following telephone specific information e General Info Set IP Info e Ethernet Info Server Info e Location Info e Encryption Info To view telephone specific information press the Services key select Telephone Options and select Set Info Telephone features Viewing telephone specific information 1 Press the Up Down navigation keys to scroll through the list to view the t telephone information Cancel 2 Press the Cancel context sensitive soft key to return to the Telephone Options menu Diagnostics The Diagnostics option displays the following telephone specific information e Diag Tools Ping do Route Traces e EtherStats Speed Auto Neg CRC Errors Collision e IP Stats Packet Info e RUDP Stats Msg receive trans QOS Stats To view diagnostic information press the Services key select Telephone Options and select Diagnostics Viewing telephone specific diagnostic information 1 Press the Up Down navigation keys to 4 scroll through the list of diagnostic information gt ed Telephone features Cancel 2 Press the Cancel context sensitive soft key to return to the Telephone Options menu Ring type The Ring type option configures the telephone s ring tone To choose a rin
7. e Diagnostics on page 30 e Ring type on page 31 e Call timer on page 32 e Live Dial Pad on page 32 When an option has a submenu an ellipses appears after the option Using the Telephone Options menu ican 1 Press the Services key z 2 Press the Up Down navigation keys to 4 gt scroll and locate Telephone Options ba Press the Enter key 1 Use the Up Down navigation keys to scroll and locate an option for example Contrast adjustment 2 Press the Enter key The display provides information required to adjust your selection Telephone features 3 Choose one of the following Press the Select context sensitive Select Cancel soft key to save any changes and or return to the Telephone Options le vom Press the Cancel context sensitive soft key to keep existing setting and return to the Telephone Options menu Volume adjustment To adjust the volume press the Services key select Telephone Options and then select Volume adjustment Adjusting the volume 1 Press the Up Down navigation keys to scroll and locate one of the following items Ringer Handset listen On Hook listening dialing 2 Press the Enter key Telephone features 3 To increase or decrease the volume do Down Ur one of the following an Press the Up or Down context sensitive soft keys Press the Up or Down n
8. messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied when a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Terms you should know Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Special dial tone The three consecutive tones followed by dial t
9. press the Handsfree key or press the Line DN key Note Live Dialpad activates the primary DN key Telephone features Configuring Live Dialpad To configure Live Dialpad press the Services key select Telephone Options and select Live Dial Pad 1 Press the Up Down navigation keys to scroll and highlight one of the following On Off 2 Choose one of the following Select Cancel Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Local tools Local tools Your IP Phone 1110 has both local and server based telephone tools and features This section discusses the various tools and features available locally on your IP Phone 1110 Many of the tools and features discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Local tools and features are accessed through the Local tools menu Press the Services key twice to access this menu Your system administrator can establish a password for the Local tools menu When the password is enabled a password prompt appears when you attempt to access this menu If this happens contact your system administrator The Local tools menu has the following menu options e 1 Preferences p 35 e 2 Local Diagnostics p 38 e 3 Network Configuration p 39 e 4 Lock Menu p 40 Local tools menu options are preceded by numbe
10. Backlight Timer 1 Press the Up Down arrow keys to a increase or decrease the backlight timer dle Dd Available values for the backlight ad timer are as follows 5m 5 minutes 15m 15 minutes 30m 30 minutes 1h 1 hour default 2h 2 hours Never screen does not go black Choosing a high backlight timer value or Never reduces the life span of the display screen 2 Press the Enter key to select the desired backlight timer value and exit the menu Cancel 3 Press the Cancel context sensitive soft key to exit the menu with no change 2 Local Diagnostics When the Local Diagnostics option is selected from the Local tools menu a Local Diagnostics submenu appears This submenu provides access to tools used for monitoring and controlling the operation of your IP Phone 1110 The Local Diagnostics submenu provides access to the following tools 41 IP Set amp DHCP Information on page 39 Local tools e 2 Network Diagnostic Tools on page 39 e 3 Ethernet Statistics on page 39 4 IP Network Statistics on page 39 When in the submenu press the Cancel context sensitive soft key to exit the menu When a Local Diagnostics tool is selected use the Return context sensitive soft key to exit the tool and return to the Local Diagnostics submenu Use the Return context sensitive soft key to quickly gather information and run tests For example you can check Ethern
11. Pull upward on the center catch see Figure 4 and remove the stand cover from the stand base The cable routing tracks are now accessible in the stand base see Figure 5 Connect the components Figure 4 Remove the stand cover Tilt Lever Handset cord channel 2 Connect the AC power adapter optional Connect the AC power adapter not supplied to the AC adapter jack in the bottom of the phone see Figure 5 Form a small bend in the cable and then thread the adapter cord through the channel in the stand base Plug the AC power adapter into the nearest AC power outlet Note Your IP Phone 1110 supports both AC power and Power over Ethernet PoE including IEEE 802 3af standard power To use AC power use only the Nortel approved AC power adapter ROHS Global Power Supply PEC NO089601 which can be ordered separately To use Power over Ethernet PoE power your connected LAN must support PoE an AC power adapter is not required Connect the components Figure 5 IP Phone 1110 connections 3 Tilt lever Link lamp AC adapter jack Handset jack Install the handset Plug the end of the handset cord with the short straight section into the handset Plug the end of the handset cord with the long straight section into the handset jack on the back of the phone see Figure 5 marked with the symbol Form a small bend in the cord and the
12. Telephone features Telephone features Your IP Phone 1110 has both server based telephone features and local telephone based tools Server based telephone features are accessed through the Telephone Options menu item on the Services menu Press the Services key once to access the Services menu which has the following menu items e Telephone Options enables you or your system administrator to select and configure server based telephone features For more information see Telephone Options below e Password Admin enables you or your system administrator to manage the Station Control Password SCPW For more information see Station Control Password on page 94 e Virtual Office Login and Test Local Mode for Branch Office are present only when your phone s Class of Service is configured for Virtual Office and Branch Office For more information see Using Virtual Office on page 78 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 1110 telephones Consult your system administrator Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1110 e Volume adjustment on page 25 e Contrast adjustment on page 26 e Language on page 27 e Date Time on page 28 e Local Dialpad Tone on page 28 Telephone features Set Info on page 29
13. features are discussed in this section e Configuring Automatic Wake Up on page 92 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Ca a 1 Lift the handset oon 2 Dial the Automatic Wake Up Request FFC aaa HH 3 Dial the Automatic Wake Up time in a 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 4 Press the Goodbye key Goodbye Using Hospitality features To cancel an Automatic Wake Up call C a 1 Lift the handset HH 2 Dialthe Automatic Wake Up Quit FFC aoa aaa 3 Press the Goodbye key Goodbye To verify the time for the Automatic Wake Up call C 2 1 Lift the handset H 2 Dial the Automatic Wake Up Verify aaa FFC aaa H 3 Dial the Automatic Wake Up time in a nan 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Tny 4 Press the Goodbye key Goodbye Station Control Password Statio
14. lt 16 A Japan VCCI Regulations for voluntary control measures Table 8 Safety Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Regulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http www nortel com corporate community environmenti life_cycle declarations html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipmen
15. network configuration About the Nortel IP Phone 1110 e hearing aid compatibility Note Some features are not available on all telephones Consult your system administrator to verify which features are available for your use About the Nortel IP Phone 1110 Telephone display Figure 1 shows the LCD screen of your IP Phone 1110 Figure 1 IP Phone 1110 LCD screen Upper display area information display Lower display area context sensitive soft key labels The LCD screen on your IP Phone 1110 consists of two basic display areas e The upper display area is for information such as caller number caller name feature prompt string user entered digits date and time or call timer if provisioned in the Telephone Options menu and telephone information e The lower display area is for context sensitive soft key labels About the Nortel IP Phone 1110 Telephone controls Figure 2 shows the controls of your IP Phone 1110 Figure 2 IP Phone 1110 Feature Status Lamp Visual Alerter Message Waiting indicator NORTEL LCD display screen Handset Context sensitive soft keys ane Navigation keys Services key Message Inbox key Enter key Goodbye key Hold key Line key Expand key Speaker Volume keys Dialpad Note If supported by your server the Feature Status Lamp provides a user defined alert Contact your system administrator to find out if this feature is availabl
16. provides a service you can use while you are away from your desk to transfer calls and all your office telephone features to a remote telephone Virtual Office makes this possible by allowing you to use another IP Phone the Remote phone to log in to your own home or office IP Phone the Office phone After you log in you can access the DNs key layout and voicemail features that are configured on your own home or office IP Phone To use Virtual Office you need your DN and preconfigured Station Control Password SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 79 Note Consult your system administrator to verify if the Virtual Office feature is available for your use Additional phone features You can use an IP Phone as a Remote phone to connect to your IP Phone 1110 even if it is a different IP Phone model Table 3 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1110 Table 3 Virtual Office connection availability IP Phone model Possible to log in to the 1110 IP Phone 1110 Yes IP Phone 1120E Yes with restrictions IP Phone 1140E Yes with restrictions IP Phone 2001 Yes IP Phone 2002 Yes with restrictions IP Phone 2004 Yes with restrictions IP Phone 2007 Yes with restrictions IP Audio Conference Yes with restrictions Phone 2033 IP SoftPhone 205
17. to the original caller 2 Choose one of the following Trans La Press the Transfer context sensitive ai soft key and repeat the transfer Ifthe transfer is picked up while you are on the line press the Goodbye Goodbye key to complete the transfer Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park extension can be configured to automatically park most Calls To park a call on the System Park DN or your own DN During an active call press the Park context sensitive soft key twice Park Park Note By default the call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system While on an active call To park a call on a DN other than the System Park DN or your own DN Park 1 Press the Park context sensitive soft aes 2 Dial the DN where you want to park the aaa call aaa Park 3 Press the Park context sensitive soft key To park a call using the SPRE code or FFC 1 Choose one of the following Trans Cont Press the Transfer context sensitive Press the Conference context sensitive soft key ana 2 Dial the Call Park FFC naa 3 To use an alternate DN from the System aaa Park DN or your own DN dial the DN where you want to park the call Otherwise proceed
18. turns off To make a Speed Call Cr a 1 Lift the handset Making a call SpcCtl 2 Press the Speed Call Controller context sensitive soft key HH 3 Dial the Speed Call code to aan automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call C a 1 Lift the handset 2 Choose one of the following sScllsr SscCtl Press the System Speed Call or context sensitive soft key Press the System Speed Call Controller SScCtl key ssn 3 Dial the Speed Call code to aaa automatically dial the number Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash To answer a call C a Lift the handset Note Do not use the Line DN key to anwer a call While on an active call This section describes the following features available during an active call e Placing a call on hold on page 49 e Transferring a call on page 50 e Using Timed Reminder Recall on page 51 e Using Call Park on page 52 e Recording a Calling Party Number on page 54 e Tracing a malicious call on page 55 Placing a call on hold Use the Hold feature to place an active call on hold While on an active call To place a call on hold La Press the Hold
19. 0 Yes with restrictions Note 1 When logged into an IP Phone 1110 from another IP Phone using Virtual Office your IP Phone is limited to the features available on the IP Phone 1110 Note 2 A Virtual Office login to an IP Phone 1110 from another IP Phone is blocked in certain situations Consult your system administrator Logging in to Virtual Office To activate Virtual Office on your Office telephone from your Remote telephone icles 1 Press the Services key Services Additional phone features di aa Baa aaa aaa oaa aaa aaa aaa Press the Up Down navigation keys to scroll and highlight Virtual Office Login Press the Enter key At the prompt enter your user ID Press the Enter key At the prompt enter the home Station Control Password SCPW A successful login transfers all the features time date and tones to your Remote telephone from your Office telephone Note 1 f the user ID is not found locally the message Locating Remote Server is displayed Note 2 After three failed login attempts wait 1 hour before attempting to log in again or contact your system administrator to reset your password Note 3 Your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features Using Virtual Office on your Remote telephone Because the display characteristics including size vary fr
20. 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in toa remote IP Phone 2004 or IP Softphone 2050 from an IP Phone 1110 some restrictions apply Go to an IP Phone 2004 or IP Softphone 2050 and try again or consult your local system administrator Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator Additional phone features Table 4 Troubleshooting Virtual Office Part 3 of 3 Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Unreachable Network problem Notify system 1 administrator if the problem persists Server Unreachable Network problem Notify system 2 administrator if the problem persists Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS 1000 Release 4 5 features to one or more remotely located branch offices using the Branch Office feature A branch office is a remote location in the network where IP Phon
21. Local Diagnostics Services e 3 Network Configuration e 4 Lock Menu Note 1 Access to these local options can be password protected If you press the Services key twice and a password prompt appears contact your system administrator Note 2 Press the Cancel context sensitive soft key to exit from any menu or menu item Press the Message Inbox key to access Msg Inbox your voice mailbox Note This function may not be available on all IP Phone 1110s consult your system administrator Connect the components Connect the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1110 into a regular or ISDN telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your phone into a 10 100BaseT Ethernet jack CAUTION Your IP Phone 1110 is designed for use in an indoor environment only Connect the components Figure 3 Release the phone from the stand Wall mount Tilt lever lever WARNING Your IP Phone 1110 is shipped with its stand locked in position To release the phone from the stand press the Wall Mount lever see Figure 3 and gently rotate the phone away from the stand a little When you re sure the phone is released from the stand press the Tilt lever and fully rotate the phone away from the stand Use the following steps to connect the components of your phone 1 Remove the stand cover
22. NORTEL Nortel Communication Server 1000 IP Phone 1110 User Guide ertoe m OOTO 61000000000 OOCKOOGOONN MH amp 000010101010000 10101 Contents About the Nortel IP Phone 1110 20220e5 9 Basic features 0 0 0 0 00 c eee 9 Telephone display 000 cee eee eee eae 11 Telephone controls 000000 eee eee eee 12 Connect the components 200022eees 17 Before you begin 0 00 c eee ee 17 Telephone features 0 0c cece eee eee 23 Telephone Options 00000 0 eee eeeaes 23 Volume adjustment 2 2 0 ee ee 25 Contrast adjustment 0 0 0 0 c eee eee 26 LANGUAGE ae Pei ae ne be ete teases Peed tae Sede oe bd 27 Dates TiM cc 4 fais ee enaed phere ene eS BEE Aa Saeed 28 Local Dialpad Tone 000 eee eee eee eee 28 SOU INO tine haere Sa ea SRR ee ea eee 29 DiaGnOstlCS aeania ra draa adaa a ded a dee Whee oF ws 30 Ring type nsnur aia eee 31 CalltiMer sesers ea ys Oe ed cee ee oe dad dee eed ee 32 Live Dial Pad sei222bsdete dela bile echoed ead biged bs 32 Local tools s 3 ccc00 5 scence Sede eee a 34 1 Preferentes wi ceebe ee eha bade diiad rhaa cha eees 35 T CONTAS 204 dea ede ade eed eed eee de ee gd Sees 36 2 LANGUAGES 2 tee 36 3 Backlight Timer 0 000 cee eee 37 2 Local Diagnostics 0 0 eee 38 1 IP Set amp DHCP Information 005 39 2 Ne
23. Note 1 After everyone in the group has answered only the person who made the group call can put the call on hold Note 2 When a person in your group is on a conference call or another group call they are not connected to your group call Talking with more than one person To answer a group call oa a 1 Lift the handset Note the following about notification tones Ifyou are on acall and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call To end a group call Press the Goodbye key Note When the person who made the Goodbye group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes the Activating Make Set Busy feature which provides uninterrupted work time Note Uninterrupted work time can also be obtained by forwarding your calls to another telephone number see Using Call Forward on page 56 or directing your calls to your voice mailbox Activating Make Set Busy Use the Make Set Busy feature to make y
24. SPRE code followed by 83 or HH dial the Call Trace FFC to automatically reconnect Note Contact your system administrator for the Call Trace feature SPRE code While away from your desk While away from your desk You can use the following features when you are away from your desk e Using Call Forward on page 56 e Using Internal Call Forward on page 57 e Using Remote Call Forward on page 58 e Securing your telephone on page 60 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is ringing the call cannot be forwarded To forward your calls or change the forward number 1 Choose one of the following Fuad Press the Forward context sensitive soft key Lift the handset and enter the Call Cz d Forward All Calls Activate FFC HH 2 Dial the DN where you want to forward aaa your calls aaa Fug 3 Press the Forward context sensitive soft While away from your desk To deactivate Call Forward Fug Choose one of the following or e Press the Forward context sensitive soft o gt a iai T e Lift the handset and enter the Call HH Forward All Calls Deactivate FFC aaa aaa To reinstate Call Forward to the same number Fud Fud Press the Forward context sensitive soft Le oe Using internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at
25. all IP Phones Call features and Flexible Feature Codes FFCs must be assigned to your telephone and supported by system software Contact your system administrator to assign these features and codes to your IP Phone Note Use table Flexible Feature Codes FFC on page 97 to record the FFCs that your system administrator assigns to your phone Making a call Making a call This section describes features associated with making a call You can make a call from your IP Phone 1110 using any of the following methods e Using Off hook dialing on page 42 e Using On hook Dialing on page 43 e Using Predial on page 43 e Using Ring Again on page 44 e Using Last Number Redial on page 46 e Using Speed Call on page 47 e Using System Speed Call on page 48 Using Off hook dialing C d 1 Lift the handset aaa i HHH 2 Dial the number aaa aaa ws 3 To terminate the call choose one of the oz following r Replace the handset into the cradle Press the Goodbye key Goodbye Making a call Using On hook Dialing 1 Leave the handset in the cradle la 2 Press the line DN key H 3 When the dial tone sounds dial the aaa number aaa C a 4 When the called party answers lift the handset as 5 To terminate the call choose one of the ow following or Replace the handset into the cradle Press the Goodbye key Goodbye Using Pr
26. alue and exits the menu Cancel 3 Press the Cancel context sensitive soft key to exit the menu with no change 2 Languages Use the Languages tool to select the language used locally on your IP Phone 1110 Local tools Note The Telephone Options menu is synchronized with the selected language To access the local language tool press the Services key twice to open the Local tools menu press the 1 key on the dialpad to select the Preferences menu option and then press the 2 key on the dialpad to select the Languages tool from the Preferences menu Selecting a local tools language s 1 Press the Up Down navigation keys to scroll and highlight the desired language s z y for example German Deutsche Le 1 Press the Enter key to select the lt A desired language and exit the menu Cancel 2 Press the Cancel context sensitive soft a key to exit the menu with no change 3 Backlight Timer Use the Backlight Timer tool to adjust how long the LCD display screen remains lit when your phone is inactive To access the Backlight Timer tool press the Services key twice to open the Local tools menu press the 3 key on the dialpad to select the Preferences menu option and then press the 1 key on the dialpad to select the Backlight Timer tool from the Preferences menu Note The backlight timer is displayed in the format xxx where xxx is a time in minutes or hours Local tools Adjusting the
27. another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls eee 1 Lift the handset and enter the Internal C d aaa Call Forward Activate FFC a nan 2 Dial the DN to which you are forwarding aaa your internal calls While away from your desk v 3 Return the handset to the handset oc 2 cradle To deactivate Internal Call Forward aaa Lift the handset and enter the Internal C 2 Call Forward Deactivate FFC aaa Using Remote Call Forward Use the Remote Call Forward feature from any telephone other than your own to forward calls to any telephone To activate Remote Call Forward C a 1 Lift the handset aaa 2 If you are calling from a telephone aaa outside the system dial your direct ia system access number and wait for the dial tone H 3 Dial the Remote Call Forward Activate aaa FFC to activate the feature aaa as 4 Dial your Station Control Password A aaa dial tone sounds While away from your desk 5 Choose one of the following aaa HH Dial your DN pen To forward calls to the previous call or forward telephone number press the key Do not perform steps 6 and 7 can 6 Dial the number to which you are aaa forwarding calls If calls are forwarded to an invalid number a fast busy signal sounds 7 Press the key To deactivate Remote Call Forwar
28. avigation keys 4 Choose one of the following Select Cancel Press the Select context sensitive or _ soft key to save the volume level and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Contrast adjustment To adjust the LCD display screen contrast press the Services key select Telephone Options and then select Contrast adjustment Adjusting the display screen contrast 1 To increase or decrease the display contrast level choose one of the following Press the Lower or Higher context sensitive soft keys Press the Up Down navigation keys Telephone features 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the contrast level eal and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Language The LCD display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language Selecting a language 1 Press the Up Down navigation keys to scroll and highlight the desired language for example German Deutsche 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the language and a return to the Telephone Options menu Press the Cancel cont
29. ced 72 Charge a call or charge a forced call 68 Conference call 63 Configure Name Display format 31 Configuring call log options 32 Configuring Name Display format 31 Connect the components 17 Connecting the components 17 Contrast adjustment 26 D Date time display 103 Date Time format 28 Directory Number 103 display areas 11 Display incoming calls 55 Display Settings 37 Display settings 37 DN 103 E Electronic Lock 60 Enhanced Override 71 Entering and editing text Entering text using the USB keyboard 17 Expand to PC key 14 External server applications 96 F Feature display 104 Fixed key 104 Flexible Feature Code FFC 104 Flexible Feature Codes FFCs 97 G Goodbye key 14 104 Group Call 64 H Hold key 13 Hospitality features 92 Indicator status 104 Information display 104 Information line 104 Internal Call Forward 57 Interrupted dial tone 105 L Language display 27 Last Number Redial 46 LCD screen 11 Line DN 13 Local Area Network LAN 9 Local Diagnostics 39 Local mode 89 lower display area 11 M Make Set Busy 66 Malicious Call Trace 55 Media encryption 17 Media Gateway 1000B 88 Meet me page 75 Message Inbox key 16 Message key 105 Message waiting indicator 14 107 More key 13 N Navigation keys 13 105 Normal mode 88 O Off hook 105 Off hook dialing 42 On hook dialing 43 Override a busy signal 74 P Paging tone 105 Place a call on ho
30. cument The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN43110 101 Document Release Standard 02 02 Date April 2009 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RT E L www nortel com
31. d C a 1 Lift the handset aaa 2 If you are calling from a telephone aaa outside the system dial the direct _ system access number and wait for the dial tone ase 3 Dial the Remote Call Forward aaa Deactivate FFC aaa aan 4 Dial your Station Control Password aaa While away from your desk as 5 After you hear the dial tone dial your aa DN aaa 6 Press the key Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes FFC and your Station Control Password SCPW To lock your telephone C a 1 Lift the handset H 2 Dial the Electronic Lock Activate aaa Flexible Feature Code FFC aaa tof 3 Dial your Station Control Password aaa aaa La 4 Choose one of the following Goodbye Ifyou are dialing locally press the Goodbye key or onn Ifyou are dialing the FFC remotely CEE dial your DN aaa aaa While away from your desk To unlock your telephone C a 1 Lift the handset aaa 2 Dial the Electronic Lock Deactivate aaa FFC aaa 3 Dial your Station Control Password 4 Choose one of the following Goodbye Ifyou are dialing locally press the or Goodbye key Ifyou are dialing the FFC remotely aaa nus dial your DN Talking with more than one person Talking with more than one person
32. d to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference i
33. e for you Note In some geographic regions the IP Phone 1110 is offered with key caps that have English text labels Text in parentheses indicates labels appearing on the key caps for example Services Fug Context sensitive soft keys are located below the LCD display area The LCD label above each context sensitive soft key changes based on the call state or active feature About the Nortel IP Phone 1110 p gt Fudd L More ees l a Line Hold When a triangle appears before a context sensitive soft key label the feature associated with the context sensitive soft key is active Press the More key to access the next layer of context sensitive soft keys Use the Volume control buttons to adjust the volume of the ringer handset and speaker Press the top button to increase the volume and press the bottom button to decrease volume Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Press the Enter key at the center of the Navigation key cluster to confirm menu selections In many cases you can use the Enter key instead of the Select context sensitive soft key Use the Line DN key to access the single line and activate on hook dialing No status icon or LED is provided Press the Hold key to put an active call on hold Press the Hold key again to ret
34. edial Use the Predial feature to enter preview and edit numbers before dialing To use Predial nsn 1 Without selecting the line key enter the sas number to be dialed Making a call cf a 2 Choose one of the following T Lift the handset to dial the number a Press the line key DN to dial the number Yee 3 Ifthe Line key is used to dial the number T lift the handset when the called party answers To edit a Predial number nan 1 Use the dialpad to enter the number aaa aaa 2 Choose one of the following Clear Delete Toerase all numbers press the or Clear context sensitive soft key Reenter the numbers to be dialed To change one number at a time press the Delete context sensitive soft key to backspace Re enter the number la 3 Press the line key to dial the number Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number Making a call To activate Ring Again ase 1 Dial a number and receive a busy tone aaa or no answer aaa 2 Choose one of the following EnaA Press the Ring Again context sensitive soft key or naa Enter the Ring Again Activate FFC aaa aaa To call a Ring Again party when you receive notification Cr d 1 After receiving the notification ring lift the handset
35. es PSTN access and TDM telephones are located Contact your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local Mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 89 or by waiting for 10 minutes Additional phone features Local Mode If the WAN connection fails the IP Phone loses communication with the Main Office Telephone Preference Service TPS It then registers with the MG 1000B and receives telephone services from the MG 1000B When in Local Mode the telephone displays the message LOCAL MODE This section provides more information on the following topics e Using Test Local Mode e Using Resume Normal Mode e Troubleshooting MG 1000B Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive telephone calls Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller cP 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Test Local Mode Le 3 Press the Enter key the telephone res
36. et Statistics submenu option 3 press the Return context sensitive soft key to return to the Local Diagnostics submenu and then select Network Diagnostics Tools submenu option 2 to ping an IP address 1 IP Set amp DHCP Information The IP Set amp DHCP tool is used to view reports about IP set and DHCP operation This tool is for administrator use only 2 Network Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only 3 Ethernet Statistics The Ethernet Statistics tool is used to view reports about Ethernet operation This tool is for administrator use only 4 IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation This tool is for administrator use only 3 Network Configuration When the Network Configuration option is selected from the Local tools menu network configuration data is displayed for your IP Phone 1110 This tool is for administrator use only Local tools 4 Lock Menu When the Lock Menu option is selected from the Local tools menu a Lock Menu submenu appears This submenu provides access to tools used for controlling access to the Local tools menu itself or various Local tools menu options This tool is for administrator use only Call features and Flexible Feature Codes Call features and Flexible Feature Codes Some call features are not available on
37. ets and registers back to the Main Office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Additional phone features Note If you do not use the Resume Normal Mode command after testing the telephone automatically returns to Normal Mode in 10 minutes Le Services 1 Press the Services key 2 Press the Up Down navigation key to scroll and highlight Resume Normal Mode 3 Press the Enter key the telephone registers back to the main office Troubleshooting MG 1000B The MG 1000B can display error messages on screen Table 5 lists error messages and describes actions to correct the causes Table 5 Troubleshooting MG 1000B Part 1 of 2 Display Message Probable Cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find end point from administrator WAE Branch User ID Additional phone features Table 5 Troubleshooting MG 1000B Part 2 of 2 Display Message Probable Cause Actions Local Mode Branch User ID not Notify system Invalid ID 2 found in any administrator equipped TN Using Hospitality features e e e Using Hospitality features Hospitality features are intended for hotel operations The following
38. ext sensitive soft key to keep existing configurations Telephone features Date Time Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and select Date Time Selecting a date and time format 1 Press the Up Down navigation keys to scroll and highlight the desired format 4 Sample formats appear on the upper right side of the display area 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the format and a return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Local Dialpad Tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone Telephone features Choosing a local dialpad tone 1 Press the Up Down navigation keys to highlight one of the following dialpad 4 tJ tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn ona separate DTMF tone for each key 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the tone selection
39. fter that telephone disconnects from its current call To use Forced Camp on aaa ane You receive a busy signal after dialing a aaa telephone number Additional call features Enter the Override FFC to initiate a Forced Camp on Note The person you called receives a tone and you receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed Return the handset to the cradle When the person you called finishes their call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension Ca d When your telephone rings lift the handset Note You can program your telephone for either Camp on or Call Waiting but not both Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy signal aaa aaa You receive a busy signal after dialing a aaa aaa telephone number aaa 1 Enter the Override FFC aaa H The people in the targeted call receive a tone for approximately 1 second After Override joins you to their call a short tone repeats every 16 seconds 2 To terminate the call press the Goodbye key Goodbye Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call Additional call features To use Pr
40. g type press the Services key select Telephone Options and select Ring type Choosing a ring type 1 Press the Up Down navigation keys to scroll and highlight one of the ring types Plas 2 Press the Play context sensitive soft key to sample the ring tone 3 Choose one of the following Select Press the Select context sensitive soft key to save the ring type and return to the Telephone Options Stor menu ii Press the Stop context sensitive soft key and use the Up Down navigation keys to select a different ring type Press the Cancel context sensitive soft key to keep existing configurations Cancel l Telephone features Call timer The call timer measures how long you are on each call To enable Call timer press the Services key select Telephone Options and select Call timer Enabling or disabling Call Timer 1 Choose one of the following On ort To turn on the call timer press the or On context sensitive soft key To turn off the call timer press the Off context sensitive soft key 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the configuration a enm and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Live Dial Pad Use Live Dialpad to dial a number using the telephone keypad without having to pick up the handset
41. ime when the telephone is in an idle state Directory Number DN A number consisting of one to seven digits for a telephone and also known as an extension number Terms you should know Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFC Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls On your IP Phone 1120E this information area is one line of text and symbols If a text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A one line by 24 character area that displays date and time or application information Terms you should know Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone Message Inbox A fixed key on your IP Phone 1120E that connects to your voice
42. ivacy Release in an established state Prvkls Press the Privacy Release context sensitive soft key during a call People can join the call by pressing the shared number DN key on their telephone Multiple Appearance DN feature Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page Ca a 1 Lift the handset 2 Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone 3 Dial the number of the party you want to aaa page aaa After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number Additional call features Goodbye or ec a 4 If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset To use Automatic Post selection The called party is either busy on the telephone or away from their desk To page the called party you do not need to redial the number of the called party Fagdag Goodbye or ce a Press the Radio Page context sensitive soft key Aspecial dial tone sounds Dial the Radio Paging Access FFC The ringback tone sounds
43. key Hold To retrieve a call on hold la Press the line DN key Transferring a call Use the Transfer feature to redirect a call to the appropriate person To transfer a call to a third party Trans 1 Press the Transfer context sensitive soft key The other party is put on hold and a dial tone sounds oon 2 Dial the DN to which you are transferring aaa the call aaa Trans 3 When that number rings or a person answers press the Transfer context sensitive soft key to connect the calling party While on an active call To return to the original call if the transfer is incomplete If the person called is not available la press the Line DN key to reconnect to the original call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer context sensitive soft key The call is put on hold san 2 Dial the number to which you are aaa transferring the call aaa 3 Choose one of the following to start the Trans recall timer Press the Transfer context sensitive soft key or Replace the handset before the x e ma extension answers Note f the transfer is complete the recall timer stops While on an active call If the transferred call is not answered your telephone rings C a 1 Lift the handset to reconnect
44. ld 49 Predial feature 43 Privacy Release 74 R Radio Page 75 Record a Calling Party Number 54 Regulatory and safety information 99 Remote Call Forward 58 Resume Normal Mode 89 Ring Again 44 Ringback ring tone 105 S Secure your telephone 60 Selecting a language 27 Selecting date time format 28 Services key 15 105 Shared Directory Numbers 105 Soft keys 12 Soft keys self labeled 106 Special dial tone 106 Special Prefix code SPRE 106 Speed Call 47 Station Control Password SCPW 94 106 Status Messages 106 Switchhook 106 System or Switch 106 System Speed Call 48 T Telephone controls 12 Telephone information 32 Test Local Mode 89 Timed Reminder Recall 51 Transfer a call 50 U upper display area 11 User Interface 107 V Viewing telephone information 32 Virtual Office 78 Virtual Office login 79 Virtual Office logout 85 Virtual Office on your Remote tele phone 81 Volume adjustment 25 Volume control 13 Volume control bar 13 Nortel Communication Server 1000 IP Phone 1110 User Guide Copyright 2007 2009 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this do
45. lls To charge a local or long distance call to an account before you dial Cr a 1 Lift the handset Charge 2 Choose one of the following Press the Charge context sensitive soft key Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 When the dial tone sounds dial the aaa number Additional call features To charge a call in progress Charge Choose one of the following Press the Transfer context sensitive soft key Press the Conference context sensitive soft key Choose one of the following Press the Charge context sensitive soft key Dial the Call Detail Recording FFC Dial the charge account number Press the line DN key to return to the call To charge a call to an account when you transfer a call Trans 1 aa Press the Transfer context sensitive soft key The call is on hold Additional call features Charge 2 Choose one of the following Press the Charge context sensitive soft key aaa Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 After the dial tone dial the number to aaa which you are transferring the call Trans 5 Press the Transfer context sensitive soft key when you hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer context sensitive soft key To charge a call to an acc
46. n Control Password Some features on your IP Phone 1110 are supported by a Station Control Password SCPW The SCPW supports the following telephone features e Electronic Lock to prevent others from making calls from your telephone e Remote Call Forward e Virtual Office login e Branch Office login Your system administrator defines your initial SCPW Contact your system administrator for detailed information Changing your Station Control Password CH 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Password Admin 3 Press the Enter key 4 Use the dialpad to enter your password at the prompt Station Control Password Press the Up Down navigation keys to scroll and highlight New Password Press the Enter key Use the dialpad to enter the new password Press the Enter key to accept the new password Note If you are locked out of your IP Phone 1110 or if you forget your SCPW contact your system administrator Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1110 To find out what features and services are available contact your system administrator Depending on what is available on your system your phone can provide information for example local news and weather stock market information or traffic
47. n thread it through the channel in the stand base marked with the symbol so that it exits in the handset cord channel on the right hand side of the stand base see Figure 4 Install the LAN Ethernet cable Plug one end of the supplied LAN Ethernet cable into the LAN ethernet port on the back of your phone see Figure 5 marked with the symbol and thread the cable through the channel in the stand base marked with the symbol Connect the other end of the cable to your LAN Ethernet connection Install the PC Ethernet cable optional If you are connecting your PC Ethernet through the phone plug one end of the PC Ethernet cable not supplied into the PC ethernet port on the back of your phone see Figure 5 marked with the symbol and thread the cable through the channel in the stand base marked with the symbol Plug the other end of the cable into the LAN port on the back of your PC Connect the components Figure 6 Cable routing tracks and mounting holes Method A Method B 6 Wall mount your phone optional Your IP Phone 1110 can be mounted either by Method A using the mounting holes on the bottom of the phone stand or Method B using a traditional style wall mount box with an RJ 45 connector and a 15 cm 6 inch RJ 45 cord not supplied Complete steps 1 5 as needed before you wall mount your phone Method A Using the stand co
48. n which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CORB RE ee eS ERR CV CCI ORCOS TTA BP MELIPEE CT CORED ARE CHAT SOLER AME LTWETR CO WEEDS FV ARPT LEY a VSMC LCA AN SL SEARRE ITL HEVET ARABIC Ho TELOR MWA LT FAY Regulatory and safety information Table 7 lists EMC compliance for various jurisdictions Table 7 EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Radio Part 15 Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class B Emissions Information technology Zealand CISPR 22 equipment Radio disturbance European EN 55022 Class B Emissions Information technology Community equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current
49. om one IP Phone model to the next your Office IP Phone 1110 display is different on each Remote phone Figures 7 to 9 show LCD displays of various IP Phones when they are logged on to an IP Phone 1110 using Virtual Office Figure 8 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1110 Office phone Figure 7 IP Phone 1120E logged in to an IP Phone 1110 cS 1868 User 45645 A Fe izai LI ig 05 29 Sr Gam Additional phone features Figure 8 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1110 Office phone Figure 8 Logged in to an IP Phone 1110 using an IP Phone 1140E NORTEL 45645 amp amp CS 1000 08 29 8 00am Nortel Networks User 45645 Trans Conf Forward More mm LI Lal Additional phone features Figure 9 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1110 Office phone Figure 9 Logged in to an IP Phone 1110 using an IP Softphone 2050 Note 1 On the displays of the IP Phone 2002 IP Phone 2004 IP Phone 1120E IP Phone 1140E and IP Softphone 2050 the feature keys remain empty except for the appearance of your DN as your IP Phone 1110 does not support feature keys Note 2 A User information line appears on all displays listing the number of your office telephone Using Virtual Office on your Office telephone Figure 10 shows the IP Phone 1110 display when the phone is logged out due to
50. one that you hear when accessing telephone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call Terms you should know User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Terms you should know Index A Adjusting the display screen con trast 26 Adjusting the volume 25 AutoDial Transfer 67 Automatic Wake Up 92 C Call Forward 56 Call log options 32 Call Page 67 Call Page Connect 67 Call Park 52 Call party information 103 Calling 42 Calling Party Number 54 Camp on For
51. ount when you add someone to a conference call Cont 1 Press the Conference context sensitive soft key The call is placed on hold Additional call features Charge Cont 5 Choose one of the following Press the Charge context sensitive soft key Dial the Call Detail Recording FFC Dial the charge account number Dial the number of the person you want to add to the conference Press the Conference context sensitive soft key Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override You receive a busy signal after dialing a telephone number Additional call features aaa 1 Enter the Override FFC to initiate a aaa aaa Forced Camp on aaa lf either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Enter the Override FFC again EnkiQur mel The other two people on the call receive an override tone and a or conference call is established between the three of you If anyone aaa disconnects the other two people aaa i remain connected 3 To terminate the call press the Goodbye key Goodbye Using Forced Camp on Use the Forced Camp on feature to automatically ring another telephone internal or external immediately a
52. our telephone appear busy to all callers To activate Make Set Busy aaa Lift the handset and enter the Make Set C a H Busy Activate FFC aaa To deactivate Make Set Busy eee Lift the handset and enter the Make Set C 3 HH Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Using Call Page Connect to make an announcement on page 67 Charging a call or charging a forced call on page 68 Using Enhanced Override on page 71 Using Forced Camp on on page 72 Overriding a busy signal on page 74 Using Privacy Release on page 74 Using Radio Page on page 75 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system To connect to Call Page Note A Page key on an attendant console overrides and disconnects the telephones The telephones must reaccess the page trunk Lift the handset Dial the Page Trunk Access Code to complete the connection to the page system Make your announcement Additional call features 4 Press the Goodbye key Goodbye Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local ca
53. remote access Additional phone features Figure 10 Office phone displays the message Logged Out 88 29 9 88am eds Lossed Out Urtual Home When activated for Virtual Office by a Remote telephone your Office telephone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features To regain operation of a telephone being used for Virtual Office Choose one of the following Tocompletely disconnect your Office telephone from the Remote Home telephone a Press the Home context sensitive r soft key aaa b Enter your User ID and password this logs the Office telephone back aaa on to your office network Press the Virtual context sensitive Urtual soft key to log in to another IP Phone and your telephone becomes a Remote telephone Logging out of Virtual Office While working on a Remote phone you can log out of Virtual Office using the following steps To log out from a Remote telephone an 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Virtual Office Logout fi Vv Press the Enter key q Additional phone features
54. reports For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 6 to keep track of the FFCs that the system administrator assigns to your IP Phone 1110 Table 6 Flexible Feature Codes Part 1 of 2 FFC Feature Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate Flexible Feature Codes FFC Table 6 Flexible Feature Codes Part 2 of 2 FFC Feature FFC Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Regulatory and safety information Regulatory and safety information This equipment has been tested and foun
55. rs Pressing the associated number key on the dialpad triggers the corresponding feature or tool For example when you are in the Local tools menu you can select the Local Diagnostics menu option by pressing the 2 key on the dialpad The functions of some navigation keys on your IP Phone 1110 vary depending on the situation The navigation controls for menus are described in Table 1 Table 1 Navigation controls for menus Part 1 of 2 Key Function Down arrow keys Dislay next menu item Up arrow keys Display previous menu item Left arrow key Close the menu Local tools Table 1 Navigation controls for menus Part 2 of 2 Key Right arrow key Function Select the current menu item Enter key Select the current menu item Enter digit on the dialpad Select correspondingly numbered menu item Cancel context sensitive soft key Exit the Local tools menu option or feature tool When you are working in Edit mode the first field of the item is highlighted and a blinking cursor is to the right of the current edit position The navigation controls for Edit mode are described in Table 2 Table 2 Navigation controls for Edit mode Key Left arrow key Function Delete a character in the edit field Enter key Ends editing function Enter digit on the dialpad Inserts digits at current position Asterisk Enters a dot a
56. support Nortel Communication Server 1000 Release 5 0 May 2007 Standard 02 01 This document is issued to support Nortel Communication Server 1000 Release 5 0 March 2007 Standard 01 01 This document is issued to support Communication Server 1000 Release 4 5 This is the first publication of this document Revision history About the Nortel IP Phone 1110 About the Nortel IP Phone 1110 The Nortel IP Phone 1110 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Basic features Your IP Phone 1110 supports the following e four context sensitive soft keys providing access to a maximum of 10 features For information about context sensitive soft keys see New in This Release Communication Server 1000 Release 5 0 NN43001 115 Context sensitive soft keys are Nortel Communication Server dependent Some IP Phone 1110 phones are not configured to support context sensitive soft key functionality Contact your site administrator for further details e pixel based LCD screen backlit with adjustable contrast e speaker for on hook listening and on hook dialing e volume control keys for adjusting ringer speaker and handset volume e three call processing fixed keys Line Hold Goodbye e three specialized feature keys Message Inbox Services Expand e integrated 10 100 Ethernet switch for shared PC access e automatic
57. t it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury ze AMRERSINCO BAA UFOTERM RTT BRAK APAJA REOR BDF MBICABeEn CHEF AT HEISE EC RACES Alt hh EAD PREC RAILS CME PHF R KRORBLERSECEMHVET MANTRE HEDER KEDR EALEN EMIERRETFOSUOL KO PARERCEASZSRORACRSECERHVET Regulatory and safety information Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and telephone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Cat5e cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT Gig Ethernet GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Date time display The current date and t
58. t current position 1 Preferences When the Preferences option is selected from the Local tools menu a Preferences submenu appears This submenu provides access to tools used for controlling various local display preferences for your IP Phone 1110 The Preferences submenu provides access to the following tools 1 Contrast on page 36 e 2 Languages on page 36 Local tools e 3 Backlight Timer on page 37 1 Contrast Use the Contrast tool to adjust the contrast of the LCD display screen on your IP Phone 1110 To adjust the contrast of the LCD display screen press the Services key twice to open the Local tools menu press the 1 key on the dialpad to select the Preferences menu option and then press the 1 key on the dialpad to select the Contrast tool from the Preferences submenu Note The initial contrast setting for the LCD display screen is downloaded from the server when your telephone is first configured by your system administrator Selecting the Contrast tool from the Preferences submenu in Local tools automatically sets the LCD display screen contrast to the telephone s local contrast setting even if the Cancel context sensitive soft key is pressed Adjusting the LCD display screen contrast a 1 Press the Up Down arrow keys to increase or decrease the value for the s display screen contrast 7 Le 2 Press the Enter key to select the currently displayed v
59. to step 4 While on an active call To retrieve a parked call Ca d Choose one of the following Press the Transfer context sensitive soft key Press the Conference context sensitive soft key Lift the handset Press the Park context sensitive soft key Dial the DN where you parked the call Note f a parked call is not retrieved within a specified period of time it rings back to your telephone Recording a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes CParty a Press the Call Party context sensitive soft key The caller is placed on hold While on an active call 2 Diala charge account number or the aa caller s number aa Note For information on using the Charge key see Charging a call or charging a forced call on page 68 CPartey 3 Press the Call Party context sensitive soft key to return to the call Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To activate Call Trace 1 Choose one of the following Trans Cont Press the Transfer context sensitive Press the Conference context sensitive soft key can 2 Dialthe
60. twork Diagnostic Tools 0000 0 39 3 Ethernet Statistics 2 0 20 0 0 0 39 4 IP Network Statistics 00 0 eee eee 39 3 Network Configuration 0 0 cee ee eee 39 4 Lock Menu wih eee eae ae ee ae eS 40 Call features and Flexible Feature Codes 41 Making a call 000 eee eee 42 Using Off hook dialing 0 2 0 eee eee 42 Using On hook Dialing 0 e ee ee 43 Using Predial y jecic ace tecena dics te ye ted Dyes es 43 Using Ring Again 0 00 ee 44 Using Last Number Redial 00000 e eee 46 Using Speed Call 0 ce ee 47 Using System Speed Call 2 0000002 0 ee 48 Answering a Call 200 2 cece eee eee 49 While on an active Call 200 c eee ees 49 Placing a call on hold 0 000 e eee ee 49 Transferring a call 0 0 0 000 ee 50 Using Timed Reminder Recall 0000 00 eee 51 Using Call Park 0 0 0 0 0 ee 52 Recording a Calling Party Number 00 54 Tracing a malicious call 2 00 0 ee 55 While away from your desk 200 eee eee ees 56 Using Call Forward 0 ene a a 56 Using Internal Call Forward 0 00000 c eee eee 57 Using Remote Call Forward 02 00 005 58 Securing your telephone 2200000 eee 60 Talking with more than one person 2 2 055 62 Setting up a conference call
61. urn to the caller on hold About the Nortel IP Phone 1110 Les Expand Goodbye NORTEL Use the Expand key to access external server applications Use the Goodbye key to terminate an active call When a message is waiting the red Visual Alerter Message Waiting indicator flashes Also when the ringer sounds this indicator flashes When your IP Phone 1110 firmware is being updated the blue Feature Status Lamp flashes Note To find out if additional features are supported contact your administrator About the Nortel IP Phone 1110 Lx Services Press the Services key once to access the following server based options Telephone Options Volume adjustment Contrast adjustment Language Date Time Local Dialpad Tone Set Info Diagnostics Ring type Call timer Live Dial Pad Password Admin Station Control Password Note The Password Admin menu may not be available on all IP Phone 1110 sets Consult your system administrator Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Note Press the Services key to exit from any menu or menu item About the Nortel IP Phone 1110 ic Press the Services key twice to access the Services following telephone based local options e 1 Preferences CE e 2
62. ver part removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not supplied Install the screws so that they protrude 3 mm 1 8 inch from the wall and then position the phone stand mounting holes as shown in Figure 6 Method A over the screw heads You may need to remove the phone from the wall to adjust the lower screws When the lower screws fit snugly tighten the top screws Method B Attach the 15 cm 6 inch CAT5e cable not supplied position the phone stand mounting holes shown in Figure 6 Method B over the mounting rivets push the phone onto the mounting rivets and down to lock the phone into position Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click Connect the components 8 Put the phone in the wall mount position If you wall mounted your phone put it in the wall mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly parallel with the stand Release the Tilt Lever and continue to gently push the phone towards the stand until you hear an audible click from the Wall Mount lever Ensure the phone is securely locked in position

Nortel Networks NN43110-101 User's Manual

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