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Nortel Networks NN43001-121 User's Manual

1. 6 Confirm that the SIP URI Map settings match the settings as shown in Figure 105 SIP URI Map page 265 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 265 Figure 105 SIP URI Map CS 1000 ELEMENT MANAGER DIP UVY SELUTIQS Public E 164National domainname 1 e Public E 164 Subscriber domain name fos oo Public E 164Unknown domain name PublicUnknown Public E 164 Special Number domain name PublicSpecial Private UDP domain name judp PrivateiCDP domainname fedpudp Private Special Number domain name PrivateSpecial Private Unknown vacant number routing domain name PrivateUnknawn Unknown Unknown domain name UnknownUnknown SIP CD Services 7 Confirm that the SIP CTI Services settings match the settings as shown in Figure 106 SIP CTI Services page 266 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 266 Appendix B Configuration Examples Figure 106 SIP CTI Services CS 1000 ELEMENT MANAGER Help SIP CTI Services Service Enabled V Support TLS Endpoints Only J Customer Number 0 0 99 Maximum Associations per DN 10 7 CTI Sett
2. Running on OCS Application Proxy FQDN 0 82007a4 proxy ocs2007a corp nortel com SIP Address MCM ocs2007a corp nortel com DN 2071 DN 2070 User Brendan McCarthy SIP brendan ocs2007a corp nortel com User Chris Smith SIP chris ocs2007a corp nortel com Figure 9 IP diagram page 31 depicts the IP protocol information Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Hardware Load Balancer 31 TSC SSC Figure 9 IP diagram Primary SPS SPS IP 47 11 56 25 i Mediation Servers IP 47 11 56 52 CS 1000 HLOC 354 Node IP 47 11 56 24 a oe TLAN IP 47 11 56 23 IP 47 11 56 51 MCM Running on OCS Application Proxy IP 47 11 56 54 DN 2071 DN 2070 User Brendan McCarthy Telephone Number ESN 354 2071 User Chris Smith Telephone Number ESN 354 2070 ATTENTION Customers must not use their Office Communicator client to call Emergency numbers for example 911 To ensure that emergency service organizations can accurately trace the source of the call always use a desktop phone to place an emergency call Hardware Load Balancer Hardware IP Load Balancers for example Nortel Application Switches are required for multiple Office Communications Server 2007 Enterprise Edition deployment The Load B
3. OCS 2007 can talk to the Communication Server 1000 over a Transport Control Protocol TCP or Transport Layer Security TLS link TLS transport is supported between MCM OCS Proxy and CS 1000 SPS Video support for Session Initiation Protocol SIP gateway calls is not supported Direct VOIP to VOIP and RCC to RCC calls can use video For more information see Feature Interactions page 68 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 10 New in this release SIP UPDATE method is not supported by Mediation Server This method enables SIP Gateways and Endpoints to update the call information during a call Because the OCS 2007 Mediation Server does not support UPDATE re INVITE s need to be sent to the Mediation Server for every change in the call information during a call This has not changed since LCS 2005 There were no interoperability issues G 711 codec for the short leg Mediation Server to Communication Server 1000 and RT audio for the long leg of a call Mediation Server to OCS is supported e The Nortel Multimedia Convergence Manager MCM 3 0 is introduced in Converged Office For more information see Multimedia Convergence Manager MCM page 28 e OCS 2007 snap in for MMC For more information see OCS 2007 snap in page 27
4. MemberOf Dialin Environment Sessions Talanhor 7 General Address Account Profle Telephones Organizaion jSperay Gomnany opion These settings affect only those cals that are routed through Remote control Terminal Services Profile COM i7 Enable user for Office Communications Serves Enable PC to PC communication ake C Enable Remote call control fctsissmth focs2007acopnotteleom C Enable Enterprise Voice Server ot poot I Enable PBX integration Jocs2007apoclocs2007acopnottelcom i Note To enable both remote call control and PBX integration you must specify a Meetings Server URI below R Afow anonymous particpents Policy DefamPory 2St wYdS View Policy Detour Poy zi Server URI Eip 2070 phone context cdp udp testcom yw Line URI Jie16139675000 ext 2070 Note Meeting settings cannot be changed unless the global setting allows per user configuration Federation T Enable federation I Enable remote user access I Enable public IM connectivity Atchivi P Archive intemal IM conversations OK Cancel Apply Help R Archive federated IM conversations Note Archiving settings cannot be changed unless the global setting allows per user configuration R Enible enhanced presence Note Enhanced presence cannot be changed once it has been set LK cme Hee ATTENTION For more information on the user configuration of Active Directory see
5. Primary Proxy or Redirect TLAN IP address a7 1 56 25 Transport Protocol TCP x Secondary CDS Proxy or Re direct server flag Transport Protocol TCP x ney CLID Parameters ATTENTION The Route Data Block RDB must have the prompts NCNA and NCRD configured to Yes Otherwise calls that are Twinned to Office Communicator using PCA do not work Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Nortel Networks 162 Configuration ATTENTION The Route Data Block RDB must not have a value configured for the prompt INST Otherwise incoming calls from Office Communicator to the CS 1000 do not work ATTENTION When configuring the D Channel used by the SIP Trunk for Converged Office Telephony Gateway and Services configure the NASA prompt to Yes Failure to do so can result in limited call transfers through Office Communicator The CS 1000 SIP trunk that receives Office Communicator calls must be configured to ESN5 and all associated Virtual trunks must be configured to WNK WNK These settings are required so that Office Communicator calls to the Public Network display the correct CLID and have the same Network Class of Service NCOS as a call from the associated CS 1000 IP Phone The Virtual trunk is WNK WNK if the output from Element Manager or
6. CS 1000 configuration Application Module Link AML is the main interface used to support call control requests from SIP CTI clients between the SS TR 87 FE application and the CS 1000 Incremental Software Management ISM defines the number of TNs that can be accessed through SIP CTI by the Class of Service CLS T87A Per TN configuration is required to define which TNs are used for SIP CTI and to define the specific DN keys on each TN that are available for control by SIP CTI applications Configuring the AML The following tables LD 17 Configure AML Link page 174 and LD 17 Configure VAS Value Added Server page 174 display the prompts used for AML link configuration Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 174 Configuration LD 17 Configure AML Link Prompt Response Description REQ CHG Change existing data TYPE ADAN ADAN lt new ELAN gt A new AML link the link is an ELAN type The link number can be from 32 to 47 on a small system and from 32 and 127 ona large system An AML link number within the above range implies that the transport is over a TCP link CTYP ELAN Card Type ELAN To verify that the AML link is up and running use the STAT ELAN command from LD 48 LD 48 STAT ELAN ELAN 032 DES CDLCS APP
7. By ocs2007Fe2 0cs2007a corp nortel com E Applications E Web Conferencing A Conferencing By ocs2007Fe2 0cs2007a corp nortel com ly 0cs2007a ocsfel ocs20072 corp nortel com E Web Components 5 Standard Edition Servers f Archiving and CDR Servers S E Unassigned users E E Mediation Servers i ocs2007a med2 ocs2007s corp nortel com KRAAKAKEK AAAA 3 See Figure 114 MCM Gateway Endpoint Configuration page 274 and Figure 115 MCM Configuration screen page 275 to check for proper MCM configuration on NRS End Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 274 Appendix B Configuration Examples Figure 114 MCM Gateway Endpoint configuration NORTEL NETWORK ROUTING SERVICE MANAGER Common Manager of G eae Managing Active database 47 11 56 25 NRS Server C Standby database Numbering Plan Endpoints Gateway Endpoint Database Edit Gateway Endpoint ocs2007a corp nortel com udp cdp System Wide Settings Numbering Plans Berane End point name Mem Endpoints MCH on OCS Proxy 4 Routes Description Network Post Translation ha Collaborative Servers Trust Node 7 Tools Tandem gateway endpoint name Not configured Endpoint anthentication enabled Authentication off Authentic
8. Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 01 03 Standard Release 5 0 30 April 2008 Migration planning from LCS 2005 to OCS 2007 89 Migrating users from LCS to OCS Step Action 1 Upgrade your perimeter network by deploying an Access Edge Server that communicates with Live Communications Server 2005 Director When Director is not deployed the edge server communicates directly with your internal Live Communications Server 2005 Standard Edition servers or Enterprise pool and the new Access Edge Server is configured as the next hop server to which existing pools and Standard Edition Servers will route external traffic Next an Office Communications Server 2007 Director is deployed to replace Live Communications Server 2005 Director Incoming and outgoing traffic is configured to go through the new Director if a Director was previously not used and you do not want to use one now this step can be skipped For more information download Microsoft technical documentation from the Download Center at www microsoft com 2 In this phase an internal Office Communications Server 2007 Standard Edition Server or Enterprise pool is deployed Move an initial group of users to the new server or pool but they will continue to use OC 2005 as their client If required deploy an Archiving and CDR Server DNS update is re
9. I Bob accepts the call i i 200K i i i I I I I 4 Cancel to 5555 Comnect to caller i i lt i i I PANEO AERE EEEE This scenario as illustrated in Figure 97 Outbound call from OC client to another client phone answers page 243 depicts the prevention of dual forking in a configuration where both users are registered to the same Communication Server 1000 with the presence of SPS Joe calls Bob from his OC client Bob accepts the call from his phone ATTENTION In this call flow scenario homing operation is performed on the Communication Server 1000 to validate the caller s Joe permissions before proceeding with the call Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Call flow 243 Figure 97 Outbound call from OC client to another client phone answers Mediation OCS Server C5351000 App Proxy SPS MCM Invite From Joe To 16139620100 ext M3I5555 p preferred_id Joe demo com INVITE 3435555 INVIT From 3433333 pbc To 3435555 yext 3433333 x nt home demo com Phone To coniext UDF 16139620100 Ms call ext 3433555 src ms ric Joe 3433333 yhone i sIC ms ric UDP gt e 200K 200 OK to Joe CANCEL to Bo
10. INVITE 5555 Bae remote From B3 p asserted id i rom lt Joe 3333 i To 5555 Ms call sre x nt hore l ms 1te p assetted id lt Joe gt 343 i i i i i i i J i 1 i i i i i 1 i J i I J i i i i P i 3353 x nt home Call Forward by OC client This scenario depicts a situation where the Communication Server 1000 phone dials the phone number of an OC client Bob and is forwarded to another client Joe Bob s twin phone number is x5555 and Joe s number is X3333 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Call flow 245 Figure 99 Call Forward call flow by OC client Med Server at BV WW 1000 SPS MCM App Proxy Callto DN 5555 with PCAM set INVITE 3433000 INVITE Send INVITE UDP 3433000 To x nt ocn UDP 41613962010 sip 3435555 xent ocn O ext INVITE sip gw id sip 3435555 3435555 to 16139620100 BVW sip gw id MS 5 ext 3435555 BYW associated Ms call src with BYW non ms rtc INVITE Joe demo com NotBob INVITE INVITE 16139620100 16139620100 ext 3453333 eer Remote Call Control Call Flow Figure 100 Remote Call Control Session Establishment through SRS page 246 illustrates the Remote Call Control Session Establishm
11. Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 78 Planning and engineering Systems platforms and applications Supported AT amp T SIP trunk Broadsoft N ACME SBC N N 3100 Mobile Communication Gateway Y Redundancy Remote Call Control RCC services are supported with limitations in the following scenarios Single node redundancy e Campus redundancy e Geographic redundancy Single node Redundancy The same master and follower mechanism used for Virtual Trunk VTRK and TPS applications is used to support redundancy within a node for RCC After the master of the node fails one of the followers takes over the node IP and continues to deliver service VoIP mode session state is preserved when a new master is elected Redundancy across multiple nodes is possible using the Least Cost Routing feature of NRS When considering a multinode redundant configuration see the restrictions on establishing TR 87 sessions from multiple nodes that have AML links to a single Call Server For more information see Capacity planning page 46 Campus redundancy Campus Redundancy increases the distance between the two CPU cores of CS 1000E The CS 1000E is the only large system that supports this feature Geographic redundancy Geographic Redundancy can be supported with the limitations that currently exist for SIP gateway SIP tr
12. e The 8540 OCS desk phone can register as an OC 2007 client however Microsoft does not support using a CS 1000 twin phone with them Revision History April 2008 Standard 01 03 This document is up issued to correct the syntax in the Installing the OCS Proxy section January 2008 Standard 01 02 This document is up issued for new content to address CRs Unified Messaging and LCS to OCS migration December 2007 Standard 01 01 This is a new document for Converged Office with Microsoft Office Communications Server 2007 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks How to get help This chapter explains how to get help for Nortel products and services Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Gett
13. to use the Microsoft Office 2007 Access Edge Servers Communicator OC 2005 client and Directors into your Live and have the same IM and Communications Server LCS presence functionality 2005 SP1 environment Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Phase Migration planning from LCS 2005 to OCS 2007 87 Description User experience 2 Deploy OCS 2007 and begin moving users to the new server or pool 3 Upgrade CS 1000 and if determined for your migration add an additional Signaling Server as the SIP CTI FE 4 Deploy OCS 2007 Mediation Server 5 Deploy OCS Proxy server with MCM 3 0 Deploy a new Office Communications Server 2007 Enterprise pool or Standard Edition server If required deploy an Archiving and CDR Server Users are moved to the new server or pool but will continue to use OC 2005 Upgrade Call Sever and Signaling Server The feature is provided as a Product Enhancement Package PEP for Release 5 0 Call Server and Signaling Server If you have a large client base add an additional Signaling Server as the SIP CTI FE so both LCS 2005 and OCS 2007 can have RCC Deploy OCS 2007 Mediation Servers Deploy OCS Proxy Server with MCM 3 0 No changes OC 2007 client is not rolled out at this phase
14. 2005 2008 Nortel Networks Enterprise Edition 281 Figure 119 Default applications ES Office Communications Server 2007 gai aes 2 Forest 0cs2007a corp nortel com Office Communications ij Enterprise pools Server 2007 E ph ocs2007apool Status Users s front Ends 3 Applications No By 0cs2007a ocsfel ocs2007a corp nortel com mn URI Enabled Critical Running j 0c52007fe2 0cs2007a corp nortel com http osoft com LCS ve k v v httg s 3 Applications gt 0 Web Conferencing hits ee S gt A E AV Conferencing http wr DefaukRouting Vv 4 4 S E ocs2007fe2 0cs2007a corp nortel com htte aun io ys amp Ey 0cs2007a ocsfe1 0cs2007a corp nortel com http wwew microsoft c OutboundRouting Y s A E Web Components E GQ Sandard Edition Servers 3 Ipkelligent IM Fiker status E Archiving and CDR Servers URL Fikering 4 QQ Unassigned users Block URLs containing file extensions E Mediation Servers Ignore Local Intranet URLs is 0cs2007a med2 ocs2007a corp nortel com Instant Message with hyperlinks Allow with notice but convert to plain text I 0cs2007a med ocs20078 corp nortel com Notice lt N live Communications Server 2005 Blocked URL prefixes File Transfer Filtering Fiter Action File Extension List End General tab settings Use the following procedure to confirm the correct settings in the General tab Step Action 1 Right click on OCS 2007 Front End server and s
15. Calls made to a CS 1000 that is different from the twinned telephone base uses two SIP trunks one incoming and one outgoing Additional SIP trunks are needed if users commonly call between CS 1000 systems For more information about the number of required SIP trunks see the calculations described in Trunking page 55 and the platform specific Planning and Engineering document Feature Interactions This section describes the interactions of the Telephony Gateway VoIP component Call transfers for Office Communicator direct PC to PC call If an Office Communicator user sets up a call in Computer mode to another Office Communicator user directly the call is sent to a Computer instead of a telephone number as depicted in Figure 23 Computer call page 69 As a result the CS 1000 is not involved in the call and cannot transfer it to a telephone number Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services planning 69 I __ _ _ SSL e Figure 23 Computer call Audio Controls wy Call wy ESN 434 5502 17349044516 LG Nortel IP Phone 8540 OCS desk phone An Enterprise Voice only client no PBX integration enabled that is configured for an OC 2007 client or 8540 OCS desk phone will be able to make PSTN calls using the
16. Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 Document status Standard Document version 01 03 Document date 30 April 2008 Copyright 2005 2008 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Sourced in Canada Contents New in this release 9 Office Communications Server 2007 features 9 Other changes 9 Revision History 10 How to get help 11 Getting help from the Nortel web site 11 Getting help over the telephone from a Nortel Solutions Center 11 Getting help from a specialist by using an Express Routing Code 11 Getting help through a Nortel distributor or reseller 12 Introduction 13 Converged Office component overview 15 Converged Office 15 Enterprise Voice 17 OCS 2007 Voice components 18 Media Gateways 19 Mediation Server 20 Remote Call Control with SIP CTI TR 87 22 Telephony Gateway and Services 23 P
17. Phone CFNA Phone CFB No New msg on CP Mailbox CP DN CP DN No New msg on CP Mailbox CP DN No New msg on CP Mailbox PCA CFNA PCA CFB No New msg on CP Mailbox PCA CFNA PCA CFB N A CP Mailbox CP DN CP DN Phone CFAC CP DN N A N A CP DN OC client FC OC client Re direct OC client sim ring OC fwd to UM On Phone RCC to CP DN N A N A Not recommended Not recommended Not recommended Not recommended Not recommended Not recommended Not recommended t No recommended N A N A N A N A ATTENTION For Converged Office users using a Nortel telephone Deploying Converged Office without configuring Remote Call Control RCC is not recommended If RCC is not deployed for these users the Office Communicator OC 2007 client provides call forwarding and call redirection options that can result in undesirable behaviors For example calls forwarded or redirected to the CallPilot DN will be answered by the CallPilot logon prompt of CallPilot from Nortel Networks Mailbox instead of receiving the user s mailbox greeting Not recommended Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 92 Planning and engineering ATTENTION For Converged Office us
18. RCC RDB RTP SA SDP SIP CTI SISP SPS SRS SRTP Public Switched Telephone Network Product Requirements Document Remote Call Control Provides full Microsoft Office integration of telephony to control business grade telephony phones from within Microsoft Office applications as well as support for a standards based CTI interface defined by the TR 87 protocol Route Data Block Real Time Transport Protocol StrongARM Session Description Protocol Session Initiation Protocol Computer Telephony Integration The SIP CTI TR 87 protocol is on the Communication Server 1000 Signaling Server TR 87 is the specification that OC 2007 uses to implement phone integration throughout the suite of Microsoft Office applications Small System ISDN Signaling Processor SIP Proxy Server SIP Redirect Service Secure Real Time Transport Protocol Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Appendix C Abbreviations 301 TN Terminal Number URI Uniform Resource Identifier VIP Virtual Internet Protocol VolP Voice over Internet Protocol VTRK Virtual Trunk XPEC Expanded Peripheral Equipment Controller Pack Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001
19. SIPCTITrace 23 01 08 23 39 39 lt Deliveredevent gt SEPCTITrace 23 01 08 23 39 46 lt xml version 1 0 encoding UTF gt srIpcTitrace 23 01 08 23 39 46 lt Connectionclearedevent xmins http www ecma international org standa SIPCTITrace 23 01 08 23 39 46 rds ecma 323 csta ed3 gt SIPCTITrace 23 01 08 23 39 46 lt monitorcrossRefI0 gt 37 lt monitorcrossRefID gt SIPCTITrace 23 01 08 23 39 46 lt dr oppedconnect ion gt lt cal11D gt 19797 lt cal 11ID gt lt deviceID gt tel 16139675000 ext SIPCTITrace 23 01 08 23 39 46 3050 lt devicelD gt lt droppedconnection gt SIPCTITrace 237 01 08 23 39 46 lt releas ingdevice gt lt deviceldentifier gt tel 16139675000 ext 3050 lt devicelde srpctitrace 23 01 08 23 39 46 ntifier gt lt releasingDevice gt SIPCTITrace 23 01 08 23 39 46 lt localconnectjoniInfo gt nul1 lt localconnectioniInfo gt lt cause gt normal lt cause gt SIPcTITrace 23 01 08 23 39 46 lt Connectionclearedevent gt SIP Gateway traces on the Signaling Server In PDT activate Gateway traces on the Signaling Server Table 43 SIP Gateway trace in PDT prompt response oeseri Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 228 Troubleshooting Figure 86 Example of sc
20. e The Load Balancer must expose a VIP Address through Address Resolution Protocol ARP e The VIP must have a single DNS entry called the pool FQDN e The VIP must be a static IP address e The Load Balancer must allow multiple open ports on the same VIP Specifically it must expose the ports 5060 5061 135 80 443 and 444 e The Load Balancer must provide TCP level affinity This means that the Load Balancer must ensure that it can establish TCP connections with one Office Communications Server in the pool and all traffic on that connection is destined for that same Office Communications Server e The Load Balancer must provide a configurable TCP idle timeout interval with a maximum value greater than or equal to the minimum of the REGISTER refresh or SIP Keep Alive interval e The Load Balancer must support a rich set of metrics round robin least connections and weighted Nortel recommends a weighted least connections based load balancing mechanism for the Load Balancer This means that the load balancer ranks all Office Communications Servers based on the weight assigned to them and the number of outstanding connections The Load Balancer use the rank to pick the Office Communications Server to use for the next connection request The Load Balancer must detect Office Communications Server availability by establishing TCP connections to ports 5060 5061 or both often called a heartbeat or monitor The polling interval mus
21. 4 x 36 GB 15K RPM RAID 0 1 for database log file Drive 4 8 x 36 GB 15K RPM RAID 0 1 for database files Cache 2 MB L2 per core Memory 16 GB Network Gbit NIC Table 11 Office Communicator client requirements Operating System Windows Vista 32 bit RTM operating system Microsoft Windows XP Professional with Service Pack 2 Windows 2000 Professional with Service Pack 4 requires Microsoft Windows Media technologies player version 9 and Microsoft Windows Installer version 3 0 or later Hardware device driver must be API DirectX 9 or higher Computer Processor Data and Voice 500 megahertz MHz or higher processor Intel Pentium compatible For video 1 GHz or higher 512 megabytes MB of RAM Install Space Virtual Server 2005 Microsoft Virtual Server 2005 is not supported as part of the Nortel Converged Office feature The Nortel software component Multimedia Convergence Manager MCM must not be installed on Office Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks General requirements 55 Communications Server that runs Microsoft Virtual Server 2005 For additional information about Virtual Server 2005 see the Virtual Server Web site at www microsoft com windowsserversystem virtualserver default mspx Storage Store internal hard disks use
22. However by default this Global Catalog contains few Active Directory fields that can be used for MCM for example otherTelephone To enable a field for propagation to the Global Catalog the current schema used by Active Directory must be updated The isMemberOfPartialAttributeSet field of the attribute is responsible for propagation If configured to true the attribute is propagated to Global Catalog during replication The Active Directory Schema snap in The Active Directory Schema snap in is not a default MMC Microsoft Management Console snap in provided with Windows Server 2003 To make it appear in the list of available snap ins install the Windows Server 2003 Administration Tools Pack Adminpak msi To register the Active Directory Schema snap in run Regsvr32 Schmmgmt d1l1 from the command prompt or from the Run command on the Start menu Another option is to execute the command mentioned above Regsvr32 Schmmgmt dll then run mmc and select the File Add Remove snap in menu item Click Add then select Active Directory Schema Click Add then Close OK To enable the replication of an attribute to the Global Catalog use the following procedure Enabling replication to the Global Catalog Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM 3 0
23. In order for DTMF digits to be transmitted at the correct volume especially for Office Communicator 2007 to PSTN communications the Loss Plan for the CS 1000 must be correctly configured Calls from Office Communicator 2007 to a residential Voice Mail system VoIP to PSTN is an example of the necessity of Loss Plan configuration The DTI Data Block DDB must also be configured for the Loss and Level Plans to be configured correctly For information on how to configure the Loss Plan and the DTI Data Block see Transmission Parameters NN43001 282 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 153 ATTENTION When any kind of in band signaling is to be used as payload audio packets for example DTMF tones in the egress direction IP to TDM the Signal Limiter functionality must be disabled If problems are encountered with DTMF tones from Office Communicator contact Nortel support to ensure the Signal Limiter functionality is disabled Dialing Plan configuration to route to MCM In order for calls to be extended using PCA to the Office Communications Server a dialing plan entry must be entered on the Call Server to send the call to the SIP trunk This dialing plan entry does not correspond with any number that is dialab
24. N A Yes Yes Yes N A ATTENTION For Converged Office users using a Nortel telephone Converged Office users who internally access the Exchange Unified Messaging Auto Attendant or use the Call Sender feature are unable to use the Auto Attendant to call other users Any attempts to call another user will result in the caller being disconnected Copyright 2005 2008 Nortel Networks Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Unified Messaging 95 ATTENTION For Converged Office users not using a Nortel telephone For Converged Office users who use voice communications through the OC client an 8540 telephone or both and are configured with a Personal Call Assistant PCA the following cautions apply e Ensure users only use the OC 2007 client Voice Mail settings for forwarding or redirecting calls to Voice Mail For example calls forwarded or redirected to the Voice Mail option are answered with the user s personal greeting e Calls should not be forwarded or redirected to the Unified Messaging System Access number Calls forward or redirected to the Exchange Unified Messaging by the OC client 2007 are answered by the Exchange Unified Messaging logon prompt instead of the user s mailbox greeting For example using Call Forward or redirect to the Exchange Unified Messaging System Acc
25. Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 259 Response Description lt enter gt lt enter gt lt enter gt The screen output shown here may differ depending on the setup used Screen output DES PCA TN 096 0 08 15 VIRTUAL TYPE PCA CDEN 8D CTYP XDLC CUST 0 NUID NHTN CFG ZONE 000 CUR_ZONE 000 NCOS 0 ERL 0 ECL 0 FDN TGAR 1 LDN NO NCOS SGRP RNPG SCI SSU XLST SFLT NO CAC CIS 0 CAC MFC 0 CLS CTD FBD WTA LPR MTD FND HTD TDD HFD CRPD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD SLKD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID DNAA BUZZUDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD DRDD EXROUSMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCB FDSD NOVD VOLA VOUD CDMR ICRD MCDD T87D MSNV FRA PKCH PCAM CPND_LANG ENG HUNT PLEV 02 DANI NO AST O OGO O Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 260 Appendix B Configuration Exampl
26. Phone CFB Yes New msg in inbox SA DN SA DN Yes New msg in inbox SA DN SA DN Yes New msg in inbox PCA CFNA PCA CFB Yes New msg in inbox PCA CFNA PCA CFB New msg in inbox SA DN Phone CFAC OC client FC OC client Re direct OC client sim ring SA DN On Phone RCC to SA DN SA DN Not recommended Not recommended Not recommended N A Not recommended Not recommended Not recommended Not recommended Not recommended Not recommended SA DN SA DN On Phone RCC to SA DN N A N A OC fwd to UM N A N A ATTENTION N A For Converged Office users using a Nortel telephone Deploying Converged Office without configuring Remote Call Control RCC is not recommended If RCC is not deployed for these users the Office Communicator OC 2007 client provides call forwarding and call redirection options that can result in undesirable behaviors For example using Call Forward or redirect to the Exchange Unified Messaging System Access number will result in calls being answered by the Exchange logon prompt Welcome you are connected to Microsoft Exchange N A instead of receiving the user s mailbox greeting Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 01 03 Standard Release 5 0
27. SERVER TASK ENABLED ELAN 032 DES CDLCS APPL_IP_ID 47 11 157 112 OOOOF600 LYR7 ACTIVE EMPTY APPL ACTIVE End MCM not synchronizing new users in AD Cache mode Problem MCM cannot synchronize new users in AD Cache Mode Symptom Several new users are configured in AD but MCM did not download them to its AD Cache during synchronization and cannot find them Possible cause 1 The changes made to those users in AD is not replicated to the Global Catalog GC server used by MCM Possible cause 2 MCM Service credentials are not sufficient to view the msRTCSIP properties Possible cause 3 The Active Directory field is not enabled for propagation to the Global Catalog Solution 1 Check the Global Catalog content manually Consult with the Network Administrator about the schedule of replications between Domain Controllers DCs Alternatively check the GC content Follow the steps in Checking the Global Catalog content manually page 221 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM not synchronizing new users in AD Cache mode 221 Checking the Global Catalog content manually Step Action 1 Install the Operating System Support Tools on the server usually the Tools setup is on the MS Windows 2003 Server setup disk 2 Run the LDP t
28. The IP addresses that require authorization on the OCS Proxy are the Node IP addresses of all the CS 1000s in the network IP address of the NRS SRS or SPS all the IP addresses of the OCS Front End servers IP addresses of the Mediation Servers and the IP addresses of all Front End Servers For more details see Table 25 Routing rules page 130 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Office Communications Server configuration 129 Figure 42 Edit Authorized Host Microsoft Office Communications Server 2007 Properties General Routing Certificate Compression Host Authorization Specify authorized hosts such as gateways application servers special clients that need additional band pile sed oo Cunthe Edit Authorized Host Ea 47 11 56 87 47 11 56 51 47 11 56 52 47 11 31 249 47 11 56 25 47 11 56 24 47 11 56 88 47 11 56 180 baton nni 47 11 56 23 Throttle As Server 47 11 56 69 IV Treat As Authenticated OK Cancel Apply Help End The following table shows a number of possible configurations of OCS 2007 and the required entries for each The transport to CS 1000 is TCP for all configuration types Table 24 OCS Servers Routing and Host Authorization Summary OCS Front End OCS Mediation OCS Applic
29. The MCM 3 0 with the Mediation Server configured must use a TCP connection to the CS Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Office Communications Server configuration 123 1000 In this situation the IP address of the CS 1000 must be added to the Authorized Host list Configuring the Host Authorization and Routing for the OCS Front End server Step Action 1 Open Office Communications Server accessed from the Windows server that runs the OCS server as shown in Figure 36 Opening Office Communications Server page 123 Click on the Start menu and then select Administrative Tools Office Communications Server 2007 Figure 36 Opening Office Communications Server Console Root Office Communications Server 2007 Forest ocs2007a corp nortel com Enterprise pools ocg ay Console Root ie Office Communications Server 2007 B A Forest ocs2007a corp nortel com 8 Active Directory Domains and Trusts iG Active Directory Sites and Services m E Enterprise pools Z Active Directory Users and Computers E ocs2007apool J Certification Authority El Users 2 Cluster Administrator E Front Ei H E Web Conferencing E Component Services S E A Conferencing Computer Management E Web Components Configure Your Server Wizard E3 el el Servers Bd D
30. The call pop up that appears on the users desktop shows call from 634353000 Parameter Calling Device URI Format This configuration setting defines the phone context lt SIP URI Map Entries gt ATTENTION For Office Communications Server installations phone context lt SIP URI Map Entries gt must be used to ensure compatibility with Office Communicator The combination of the URIs generated by the TR 87 FE and the normalization rules available to Office Communicator 2007 define the ability for Office Communicator to match incoming phone numbers to Office Communications Server user identities for example on the incoming call pop up window The CSTA delivered event contains a parameter called callingDevice that notifies the Office Communicator when a call is presented to the Remote Call Control controlled line This field contains a TEL URI that is generated based on the combination of the SIP CTI dialing plan and Calling Device URI format parameters Four scenarios are provided where a call is placed to the DN controlled by Office Communicator for RCC from DN 5000 using the following example parameters e SIP CTI Dial Plan Prefix Location Code Call Prefix 6 SIP CTI CLID Parameters Home Location Code 343 Scenario 1 Dial Plan UDP Calling Device URI Format phone context SIP GW URI map entries The TEL URI generated for the caller is tel 3435000 phone context udp nortel com Nortel Communication Server
31. are active and each of them can have its own active TR 87 session This parameter limits the number of simultaneous client sessions for a single DN Parameter International Calls As National This parameter is used in combination with the following parameters e SIP CTI Dial Plan Prefix National Prefix e SIP CTI Dial Plan Prefix International Prefix e SIP CTI CLID Parameters Country Code When enabled this feature monitors all SIP CTI calls made using the E 164 international number format For E 164 called numbers that are within the local country the SIP CTI national dial prefix is used to originate the call from the Call Server For E 164 called numbers that are outside the local country the international dial prefix is used to originate the call from the Call Server When this feature is disabled all SIP CTI calls made using the E 164 number format uses the international dial prefix when originating the call from the Call Server Two scenarios are provided using the following example parameters e SIP CTI Settings International Calls As National Enabled e SIP CTI Dial Plan Prefix National Prefix 61 e SIP CTI Dial Plan Prefix International Prefix 6011 e SIP CTI CLID Parameters Country Code 1 e AC1 6 Scenario 1 A call is placed from Office Communicator to 14167008000 The TR 87 Front End application on the Signaling Server uses the above SIP CTI settings to determine that the E 164 destination is within the loc
32. forking is enabled Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Personal Call Assistant 25 Figure 6 Dual forking example SRS A s Phone OC Client B OC Client A CS 1000 Forking B Linvite 3310 8 Ring B s Phone CS1000 Does not Fork the call back OCS Proxy with MCM OCS Front End B s Phone 3310 Personal Call Assistant Many of the features provided by CS 1000 to traditional telephones are extended to Office Communicator clients configured with the Personal Call Assistant PCA For example calls that remain unanswered can be forwarded using the Call Forward No Answer feature To use the Office Communicator soft client for voice calls using the Telephony Gateway and Services a PCA must be configured with the same DN as the user in a MADN arrangement This offers incoming voice calls to the user s DN on their Office Communicator as well as any phones that they have been configured with the same DN For incoming calls to be extended to the twinned Office Communicator client a PCA Terminal Number TN must be defined for that DN A new PCAM Class of Service prompt has been introduced so a distinction is made between PCA associated with the OCS 2007 client and PCA associated with other types of clients Class is configur
33. see Figure 45 MCM configuration window page 140 MCM management console The following list contains possible statuses for the various MCM components e MCM Running Pending Stopped e OCS Running Pending Stopped e Primary SRS SPS the IP address of the Primary SRS SPS server Active Primary SRS SPS is active All messages are sent through the Primary NRS Standby Primary SRS SPS is alive The Secondary SRS SPS is active Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 138 Configuration Not responding Primary SRS SPS is not responding For normal processing the Secondary SRS SPS must be switched to an Active state Unknown An unknown response is received by the SRS or SPS e Secondary SRS SPS the IP address of the Secondary SRS SPS server Active Secondary SRS SPS is active which is possible only if the Primary SRS SPS is down Standby Secondary SRS SPS is alive which is the normal state if the Primary SRS SPS is active Not responding Secondary SRS SPS is not responding You cannot switch to it Unknown An unknown response is received by the Secondary SRS or SPS Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications
34. 03 Standard Release 5 0 30 April 2008 34 Converged Office component overview Technical document Transmission Parameters NN43001 282 Element Manager System Administration NN43001 632 NRS Installation and Commissioning NN43001 564 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 Table 2 Content Contains information about configuring the loss plan and DTI Data Bock Contains information about how to access Operational Measurements through Element Manager Contains procedural information Contains information about how to setup Unified Messaging on Microsoft Exchange Microsoft OCS 2007 and OC 2007 documentation Primary audience Administrators Administrators Administrators Administrators Guide Microsoft Office Communications Server 2007 Documentation Roadmap Contents Guide to the contents and uses of the documentation Primary audience Administrators Office Communications Server 2007 Technical Overview Contains a high level survey and summary of the features architecture and protocols of Office Communications Server 2007 Administrators Microsoft Office Communications Server 2007 Planning Guide Microsoft Office Communications Server 2007 Enterprise Voice Planning and Deployment Guide Microsoft Office Communicator 2007 Getting Started Guide Contains step by step information ab
35. 2005 2008 Nortel Networks 64 Planning and engineering All E 164 numbers presented to the CS 1000 computer or phone are expected in the following format lt country code gt lt national number gt For example in North America the Office Communicator Phone Number configuration input dialog box would have an entry similar to Figure 20 North American format page 64 Figure 20 North American format Edit Phone Number xj Type the phone number below For intemational numbers include all necessary country and region codes For details and examples chck Help Moble 16139675000 Coce He Outside North America the Office Communicator Phone Number configuration input dialog box would have an entry similar to Figure 21 Outside North America format page 64 Figure 21 Outside North America format Edit Phone Number xj Type the phone number below For international numbers include all necessary country and region codes For details and examples click Help Mobile 310123456789 Phone number 31023456783 LK cma Ho The Normalization feature provided by the Office Communications Server Address Book Service can be used to ensure that formats used within a local deployment that do not conform to the convention can be converted without changes to the original numbers For example in the Netherlands numbers in Active Directory can be entered in the following format 31 0 123456
36. 2007 as a telephony device or more Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks OCS 2007 snap in 27 specifically in Computer mode Features such as Call Forward No Answer Unified Messaging Call Detail Recording and Attendant Recall are maintained within the CS 1000 system for calls presented to the OC 2007 Telephony Gateway and Services can access all of the telephony network resources using the OC 2007 client Calls can originate from the OC 2007 client to the PSTN phones or services within the telephony network Users can access all of their telephony network resources as long as they have the soft client and a high quality connection to their private network Telephony Gateway and Services is enabled by the interworking of the CS 1000 SIP Gateway with the OCS 2007 SIP gateway software Access Edge Server Access Edge Servers allow internal and external users to communicate across corporate firewalls Access Edge Servers enable IM and presence as well as Web conferencing and audio video A V collaboration between internal and external users Access Edge Servers include the following server roles deployed on one or more computers in the perimeter network e The Access Edge Server handles the SIP traffic necessary to establish and validate connections between in
37. 30 April 2008 Copyright 2005 2008 Nortel Networks 56 Planning and engineering Table 12 Inputs Input TN _MO_Users PCA _MO Users P_PCA_SIP Description Total number of Office Communicator users that use the SIP Access Ports for voice services Number of Office Communicator users that use Personal Call Assistant PCA The PCAs required here are additional to the number of PCAs provided in the Enterprise Configurator EC tool Software screen Percentage of PCA calls that use the soft client to answer a call Calculations Use the following formulas to calculate traffic requirements MO indicates Microsoft Office Communicator Traffic for PCAs PCA_MO_Users x CCS per user x 1 P_PCA_SIP x 10 Traffic for SIP ports TN_MO_Users PCA_MO_ Users x CCS per user PCA_MO_Users x P_PCA_SIP x CCS per user Total SIP Traffic Traffic for PCAs Traffic for SIP ports Number of MO SIP ports Poisson Total SIP Traffic at P 01 Grade of Service Table 13 Traffic figures page 56 shows traffic in CCS and number of ports calculated based on the Poisson formula at P 01 Grade of Service Table 13 Traffic figures Traffic CCS Traffic Erlang Number of ports 5 0 14 2 10 0 28 3 15 0 42 3 20 0 56 4 25 0 69 4 30 0 83 4 35 0 97 5 40 1 11 5 45 1 25 5 50 1 39 6 55 1 53 6 60 1 67 6 65 1 81 6 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Mi
38. 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 210 Maintenance SIP tracing can be filtered by DN number MCM SIP tracing is implemented as part of the application logging functionality Special commands are not required For more information on tracing see Capturing traces and logs You can remotely access the Office Communications Server application using the Windows 2003 server remote access capability Task Manager is supported in Windows 2003 Server for MCM Patches and upgrades Patching is not supported in MCM 3 0 Fixes are provided in up issues and maintenance releases Software upgrades install the new application and use or upgrade the existing configuration file MCM 3 0 is delivered on a CD and available for download from the Nortel Web site www nortel com ATTENTION All customer configured MCM application data is retained during an MCM application upgrade Remote Call Control Signaling Server OAM Level CLI Commands The Signaling Server OAM Level CLI commands are used to query active TR 87 sessions to turn on tracing at the SIP level You can use these commands to terminate either a session for a specific DN or to terminate all TR 87 sessions that are currently active on the server Table 37 Signaling Server OAM Level CLI commands Prompt Response Description gt SIPCTISessionShow Show the total number of TR87 SIP sessions gt SIPCTITraceShow Display the trace settings for SIP CT
39. 5060 TCP All 5061 MTLS Cancel Help Add Edit Remove Security Certificates Prior to the setup of Converged Office configure certificates ATTENTION Certificate configuration is not covered in this section Use the following procedure to check your configuration settings of Certificates Checking the configuration of Certificates Step Action 1 Right click on the OCS 2007 Front End server select Properties 2 Choose the Certificate tab The Certificate must be issued to the FDQN of the Pool not to FQDN of the Front End server see Figure 121 Front End server Certificate page 283 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 283 3 Click the Select Certificate button to confirm the settings of the Front End server Certificate Figure 121 Front End server Certificate amp Microsoft Office Communications Server 2007 ie File Window Help Office Communications Server 2007 Pa OF rene Forest 0 s2007a corp nortel com Office Communications 5 Enterprise pools r 2007 Front End Event Log Performance Resou Front Ends fii ocs2007a ocsfel ocs2007a corp nort ocs2007a ocsfel ocs2007a corp nortel com Properties Ei tal Applications B ocs
40. 61 Figure 18 Signaling security with TLS OCS Proxy with MCM OCS Front End CS 1000 SIP MTLS SIP TCP SIP TR87 SPS OC Client sesssssssssss Media not secure Mediation server ponani Taak Secure signaling Dial Plan considerations Nortel Converged Office is comprised of the following two components e SIP CTI Services provides CS 1000 native TR 87 support to enable the Remote Call Control functionality available with Office Communicator e Telephony Gateway and Services allows you to originate and receive SIP calls for example VoIP and Computer calls from Office Communicator Whether you choose one or both components for deployment an Office Communicator is essential This allows the existing dial plan that users have become accustomed to with their existing telephony interfaces to extend seamlessly to the Office Communicator client for either call type This includes all existing CS 1000 dial plan features such as Coordinated Dial Plan CDP and Uniform Dial Plan UDP and Group Dial Plan The following lists summarize the features that contribute to the dial plan configuration for the Converged Office feature from the perspective of calls originated and received from Office Communicator Computer SIP Calls e Number format entered in Active Directory or Office Communicator e Office Communications Server Address Book Service Normalization rules e Network Red
41. 73 LCS 2005 and OCS 2007 coexistence 82 Client considerations 82 Converged Office functionality 82 MCM 2 0 to MCM 3 0 84 Load balancer considerations 84 Migration planning from LCS 2005 to OCS 2007 84 Determine your deployment options 86 Migration process 86 Description of Migration Phases 88 Unified Messaging 90 OCS 2007 users using CallPilot 90 OCS 2007 users using UM 2007 integrated 92 OCS 2007 users using UM 2007 non integrated 95 Signaling with integrated Voice Mail 97 Signaling with non integrated Voice Mail 98 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Contents 5 Installation 101 OCS 2007 installation preparation and deployment 103 CS 1000 and Signaling Server installation 105 OCS 2007 component installation 105 OCS Proxy server installation 107 Load Balancer installation 108 MCM installation 109 Configuration 111 Active Directory configuration 112 Office Communications Server configuration 119 Load Balancer configuration 120 Voice Properties configuration 120 OCS configuration procedures 122 Configuration of Static Routes 122 Host Authorization and Routing configuration 122 Mediation Server configuration 133 MCM 3 0 configuration 134 MCM architecture 135 MCM Direct configuration 137 MCM management console 137 Telephony Gateway and Servi
42. CS 1000 as the gateway You are required to configure a TN and twinned PCA on the CS 1000 even if there is no actual phone present for this client This is because the MCM will perform homing on each OC client that makes an outgoing call before allowing it to proceed with the call Mixed network with SPS and SRS servers On a mixed network where both SPS and SRS servers are present MCM must be configured in SRS mode for collaboration server routing to work properly RCC only mode Nortel recommends you do not define users with RCC only mode since certain restrictions apply to this functionality For example a PCAM class of service should not be defined for these users Bandwidth usage direct OC to OC audio call The bandwidth usage of a Mediation Server direct OC to OC audio call is not calculated on the CS 1000 This portion of the required bandwidth should be calculated with Microsoft consultation and added to the Nortel bandwidth recommendations for Converged Office users Failure to do so might impact the quality of the Converged Office calls in case bandwidth usage exceeds the planned limits Microsoft CFAC Microsoft does not support Call Forward All Calls CFAC to voice mail on the OC client when users have Call Forward No Answer CFNA configured to voice mail and not Office Communicator In order to have this functionality for an Enterprise Voice user with PBX integration voice mail should be configured on the user s phone If the user
43. CS RCC and CS RCC andCS_ no RCC and with no RCC 1000 Phone 1000 Phone 1000 Phone no CS 1000 and no CS Phone 1000 Phone CS 1000 PCA SIP CTI PCA PCA SIP CTI configuration VM access Dial SA DN Dial SA DN N A Dial SA DN from phone Logon from Logon and Logon and N A Logon and phone password password password A MWI on phone No No N VM access Dial SA DN Use Voice Mail Use Voice Mail Use Voice Mail N A from OC option option option Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Logon from OC MWI on OC Logon and password Yes direct Yes direct Yes Unified Messaging 93 direct Yes Yes Outlook Phone CFNA Phone CFB Phone CFAC New msg in inbox SA DN New msg in inbox New msg in inbox Not Required Not Required New msg in inbox New msg in inbox Not Required SA DN Not Required SA DN SA DN OC client FC On Phone RCC to SA On Phone RCC to SA DN DN OC client Re direct OC client sim ring OC fwd to UM ATTENTION For Converged Office users using a Nortel telephone Deploying Converged Office without configuring Remote Call Control RCC is not supported If RCC is not deployed for these users the Office Communicator OC 2007 client provi
44. Communications Server Front End server Standard Edition Server or Enterprise Edition Server hosts Office Communicator The TR 87 FE within the Communication Server 1000 is also a SIP UA Office Communicator 2007 establishes a SIP dialog in one direction only from the application to the TR 87 FE The Office Communications Server Front End which functions as a SIP Proxy is a required component The Nortel Multimedia Convergence Manager MCM is also required to provide support for authorization and the use of an NRS ATTENTION Due to the inability of the Office Communicator client to support the SIP 302 redirect message a fundamental requirement for the basic operation of the NRS the MCM application installed on the Office Communications Server to support Telephony Gateway and Services functionality is also a required component for Remote Call Control support when using Office Communicator The MCM application handles the 302 redirect message on behalf of Office Communicator clients Configuring Remote Call Control SIP Routing Using Phone Addressing When an NRS is used with SIP addressing based on the phone address format the Communication Server 1000 TR 87 FE used to support a Remote Call Control session for a user must be co resident with the SIP GW This is essential as the URI that is present in the INVITE to establish a TR 87 session is identical to the URI used to place a SIP call to the user Thus the NRS redirects the INVITE
45. Converged Office Component overview navigation Converged Office page 15 Enterprise Voice page 17 OCS 2007 Voice components page 18 Media Gateways page 19 Mediation Server page 20 Remote Call Control with SIP CTI TR 87 page 22 Telephony Gateway and Services page 23 Personal Call Assistant PCA page 25 Access Edge Server page 27 OCS 2007 snap in page 27 Multimedia Convergence Manager MCM page 28 CDR data collection page 28 SIP CTI TR 87 Protocol page 29 Hardware Load Balancer page 31 Office Communicator 2007 page 32 Documentation References page 32 Converged Office Many Nortel CS 1000 customers base their multimedia strategy on deploying Office Communications Server OCS 2007 and the Office Communicator OC 2007 soft clients Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 16 Converged Office component overview The Nortel Converged Office feature combines the business grade telephony of the CS 1000 with the OCS 2007 Enterprise Voice solution to offer a powerful converged office solution set that improves worker productivity Telepresence and Multimodal business set Voice over Internet Protocol VoIP Instant Messaging IM and e mail communications bundles with applicat
46. Enterprise Voice uses SIP for signaling and RTP for media In the OCS SIP is used for IM conferencing presence subscriptions video and voice enabling Enterprise Voice clients to provide a common user experience across the communication modes Enterprise Voice is the Microsoft SIP based implementation of IP telephony for the Enterprise SIP sessions can include the sharing of real time media However SIP itself does not handle the actual media data such as audio video and application sharing This separation means that SIP and various media protocols can evolve independently OCS 2007 Voice components The core routing components for Enterprise Voice reside on the following e Standard Edition Server in the role of Front End Server or Director e Enterprise Edition Front End Server Other core routing server components include Translation Service translates a dialed number into E 164 format based on the normalization rules defined by the administrator Inbound Router handles incoming calls according to user specified preferences e Outbound Router routes calls to CS 1000 or PSTN destinations after it applies authorization rules to callers and determines the optimal media gateway to route each call OCS 2007 Front End or Director components essential for voice support but are not voice components include e User Services performs Reverse Number Look up on the target phone number for incoming phone calls e
47. Enterprise pool alongside existing Live Communications Server 2005 with SP1 Standard Edition or Enterprise pool thus allowing the two environments to coexist with minimal service disruption When migrating servers Office Communications Server 2007 servers should be deployed using a phased outside in approach This involves replacing the Access Proxies with Office Communications Server 2007 Access Edge Servers before you migrate to Office Communications Server 2007 in your internal environment Upgrading all the servers of a particular type at one time will help to minimize service disruptions The following flow chart depicts the migration phases Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Migration planning from LCS 2005 to OCS 2007 85 with MCM 3 0 Configure PCA routing for new OC client users on the Cs 1000 Decomunission the SIP CTI FE for LCS if installed Prerequisites Upgrading to Office Communications Server 2007 assumes the following e An understanding of the basic migration process Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 86 Planning and engineer
48. Go to Log Level and choose Debug End Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 230 Troubleshooting To turn off MCM logging see Resetting MCM debug trace page 231 MCM log file output The following shows a snippet from the log output file 12 14 2007 11 11 37 AM 3 0 1 76 Debug OnCustomCom mand got command update config data 12 14 2007 11 11 38 AM 3 0 1 76 Debug Configura tionData ReadConfigFile Invalid secondary NRS address 0 0 0 0 12 14 2007 11 11 38 AM 3 0 1 76 Debug Configura tionData ReadConfigFile Invalid LDAP server IP address 0 0 0 0 12 14 2007 11 11 38 AM 3 0 1 76 Debug ServerEven tHandler got Event 2 12 14 2007 11 11 38 AM 3 0 1 76 SIP and Debug NRSPolling sendPolling request sent to the Primary NRS 12 14 2007 11 11 38 AM 3 0 1 76 Debug AD Cache turning off 12 14 2007 11 11 38 AM 3 0 1 76 Debug AD Cache it has been turned off 12 14 2007 11 11 38 AM 3 0 1 76 Debug ServerEven tHandler got Event 3 12 14 2007 11 11 38 AM 3 0 1 76 SIP and Debug NRSPolling pollingResponseHandler SIP 2 0 200 via SIP 2 0 TCP 47 11 56 54 4616 branch z9hG4bK 422726d 8d69b1 2ac0 received 47 11 56 54 from lt sip MCM ocs2007a corp nortel com gt tag a7fdb8be c1l0b 44e
49. MANAGER nys Public E 164National domainname 1 o A Public E 164 Subscriber domain name pas o 4 Public E 164Unknown domain name PublicUnknown Public E 164 Special Number domain name PublicSpecial Private UDP domain name fudp PrivateCDP domainname cdpudp Private Special Number domain name PrivateSpecial Private Unknown vacant number routing domain name PrivateUnknown Unknown Unknown domain name UnknownUnknown SIP CD Services Configuring CDR Call Detail Recording CDR records are produced for calls controlled using the Remote Call Control feature The format of these CDR records is the same as those of calls dialed directly from a telephone s keypad Dialing E 164 International Format Numbers from Office Communicator Phone Calls SIP CTI When a call is originated from Office Communicator to an E 164 number such as 14163005000 through Remote Call Control the make call service request arrives at the TR 87 FE within a SIP INFO message as per the TR 87 specification See Figure 70 SIP INFO message page 191 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 191 Figure 70 SIP INFO message k xm1 version 1 0 encoding UTF 8 gt lt Del iver edevent E xmins http www ecma international org standards ecm
50. Matching incoming calling numbers to the phone numbers for a Office Communications Server user and transforming free form dialstrings to URIs that can be called through TR 87 is performed by Office Communications Server 2007 and Office Communicator 2007 through a process called Normalization Normalization rules according to Microsoft guidelines must be defined to make use of the integration of Office Communicator 2007 Remote Call Control and Office Communications Server 2007 Multimedia functionality Each Office Communications Server user that uses Office Communicator Remote Call Control capability must have appropriate Office Communications configuration in addition to the per TN configuration discussed previously You must consider and define SIP routing for TR 87 sessions for each Office Communications Server user Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 194 Configuration MCM provides authorization of Remote Call Control service requests based on the configuration defined in Active Directory for each Office Communications Server user Office Communicator requires that all phone numbers be in the standardized TEL URI format RFC 3966 for reverse number lookup matching the phone number of an incoming call to a known Office Communications Server user and
51. Microsoft Web site Download Microsoft technical documentation from the Download Center at www microsoft com MCM 3 0 uses LDAP queries to the Active Directory server for some OC user s attributes You must engineer the Active Directory server properly to provide the expected performance for the LDAP queries less than 25 milliseconds Office Communications Server and Active Directory APIs are used for queries and mapping Office Communications Server 2007 availability The Office Communications Server 2007 delivers an availability of up to 99 99 as described on the Microsoft Web site at www microsoft com This is a Microsoft limitation Office Communications Server 2007 redundancy The Office Communications Server 2007 redundancy model is supported with limitations using Load Balancers For more information see Load Balancer Office Communicator Web Access Converged Office requires the client support SIP Gateway functionality The Web version of Office Communicator called Office Communicator Web Access does not support SIP Gateway Therefore Office Communicator Web Access does not work with Converged Office Office Communicator Mobile Converged Office requires the client to support Telephony Gateway The Mobile version of Office Communicator called Office Communicator Mobile COMO has limited support for Telephony Gateway Telephony Gateway is only supported when the device runs Windows Mobile 5 0 VoIP calls work for incoming cal
52. Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 256 Appendix B Configuration Examples ESN NO RPA NO CNVT NO SAT NO RCLS EXT VTRK YES ZONE 000 PCID SIP CRID YES NODE 81 DTRK NO ISDN YES MODE ISLD DCH 63 IFC SL1 PNI 00001 NCNA YES NCRD YES TRO YES FALT NO CTYP UKWN INAC YES ISAR NO DAPC NO PTYP ATT DEXT NO ANTK SIGO ESN5 MFC NO 8 For TN configuration in LD 11 configure AST TR87A PCAM and CDMR Class of Service Configure MARP for the telephone ATTENTION The screen output shown here may differ depending on the setup used Table 61 LD 11 TN configuration Prompt Response Description REO G O a cust S SO N O O Oo O D 2070 DATE lt enter gt Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 257 Prompt Response Description PAGE lt enter gt DES lt enter gt Screen output DN 2070 CPND CPND LANG ROMAN XPLN 16 DISPLAY FMT FIRST LAST TYPE SL1 TN 100 0 03 04 V KEY 00 MARP DES DLOCS2 3 DEC 2007 2004P2 TN 152 0 00 30 V KEY 00 DES PCA 12 JUL 2006 PCA NACT Table 62 LD 11 Prompt Response Description prt tnb 15200 14 lt enter gt lt enter gt lt enter gt Screen out
53. Organization Terminal Services Profle COM Communications Sign in name sip chris Jocs2007a corp nattel com z Server or pool ocs2007apool ocs2007a corp nortel com bed Meetings V Allow anonymous participants Policy Defaut Policy Y View Note Meeting settings cannot be changed unless the global setting allows per user configuration Additional options Cancel Apply Help 8 Click the Configure button Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 116 Configuration 9 For enabling Remote Call Control only select Enable Remote Call Control and configure the Server URI and Line URI See Figure 33 Enable Remote call control page 117 10 For enabling Enterprise Voice and PBX integration only without RCC select Enable Enterprise Voice and the Enable PBX integration check box See Figure 34 Enable Enterprise Voice and PBX integration page 118 11 For enabling both Remote call control and Enterprise Voice you must select Enable Enterprise Voice and the Enable PBX integration check box and specify the Server URI See Figure 35 Enable both RCC and Enterprise Voice page 119 12 Specify the MCM App Proxy FQDN in the Server URI field This must be in the format of sip CDP or UDP phone context CDP dom
54. Redirecting the SIP CTI trace to a specific output destination The destination can be one of the following 1 TTY 2 RPTLOG 3 File If File is selected as the output destination the filename must be given Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 212 Maintenance Prompt Response Description gt SIPCTIStop all De acquire all AST DNs and terminate all the TR87 SIP sessions gt SIPCTIStop lt dn gt De acquire one specific AST DN and terminate all the TR87 SIP sessions associated with this AST DN Operational Measurements for SIP CTI The following Operational Measurements OM details are collected for SIP CTI e SIPCTITotalSoftClientLoginAttempts e SIPCTITotalSoftClientLoginSuccesses e SIPCTITotalAnswerCallRequests e SIPCTITotalAnswerCallSuccesses e SIPCTITotalClearConnectionRequests e SIPCTITotalClearConnectionSuccesses e SIPCTITotalConsultationCallRequests e SIPCTITotalConsultationCallSuccesses e SIPCTITotalDeflectCallRequests e SIPCTITotalDeflectCallSuccesses e SIPCTITotalHoldCallRequests e SIPCTITotalHoldCallSuccesses e SIPCTITotalMakeCallRequests e SIPCTITotalMakeCallSuccesses e SIPCTITotalRetrieveCallRequests e SIPCTITotalRetrieveCallSuccesses e SIPCTITotalSingleStepTransferRequests e SIPCTITotalSingleStepTr
55. SPS is configured through MCM see Figure 45 MCM Configuration page 140 In Release 4 5 the SIP Routing section of the MCM configuration screen had two main options NRS and Direct In Release 5 0 Direct is still supported in addition to SPS SPS options include e Primary and Secondary IP addresses Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 169 Three different modes Proxy All Redirect and Proxy SIP Gateway Calls Transport TLS 5061 and TCP 5060 For information on configuring the SPS see NRS configuration NRS configuration The Server IP running the MCM application generally an Office Communications Server 2007 Proxy must be configured on the NRS as a dynamic SIP endpoint or gateway and not as a collaboration server An Office Communications Server Service Domain must be created for the Signaling Server and MCM The Signaling Server and MCM register to the Office Communications Server Service Domain on the NRS The Service Domain between the NRS and the Office Communication Server may or may not match the domain name of the Office Communications Server The MCM is configured to register with End_Point_Name Service_Do main_Name where the Service Domain Name matches the Service Domain conf
56. Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Office Communications Server configuration 131 Configuration Comp Host Dest User Type onent Authorization ination Domain 3 Pool of Front End OCS Proxy IP OCS Proxy lt domain Front End servers IP name gt servers and Pool Single OCS Proxy All TCP Load Balancer IP OCS Proxy Front End servers IP Load Balancer IP SPS SRS IP Mediation Servers IP 4 Pool of Front End OCS Proxy lt domain Front End server Pool FQDN name gt servers and Single OCS Proxy SIP CTI TLS OCS Proxy Pool FQDN SPs sRs iP Mediation Servers IP 5 Single Front Front End Proxy Load Proxy Load lt domain No TCP End server server Balancer IP Balancer name gt and Pool of IP OCS Proxies All TCP OCS Proxies Load CS 1000 IP Balancer SIP IP address OCS Front End Proxies server IP Proxy Load Balancer IP Sps sRsiP Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 132 Configuration Configuration Type Comp onent Host Authorization Dest ination User Domain Phone URI Mediation Servers IP 6 Single Front
57. Server checklist page 262 OCS 2007 component installation After all CS 1000 components are installed go to the Microsoft Web site www microsoft com for information about installing the OCS components beginning with the Active Directory Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 106 Installation ATTENTION The following is a list of the required patches for the Microsoft OCS 2007 installation e OCS 2007 Standard Edition RTM KB 942872 Version 6362 0 plus hotfix e Description of the Office Communicator 2007 hotfix package December 17 2007 KB 943083 Version 2 0 6362 36 e Description of Office Communications Server 2007 Unified Communications Managed API v1 0 Redist December 17 2007 KB 944285 Version 3 0 6362 36 e Description of the Update for Office Communication Server 2007 Mediation Server December 17 2007 KB 943086 Version 3 0 6362 36 e OCS Application Proxy Server OCS 2007 Standard Edition RTM KB 942872 Version 6362 0 plus hoitfilx Microsoft SR1 RTM documentation can be obtained from the Microsoft Web site Go to www microsoft com Prerequisite OCS 2007 information The following section describes the prerequisite information Active Directory The Office Communications Server 2007 and Office Communicator 2007 environm
58. Servers Primary DNS Server IP address jaza 1 56 114 Alternate DNS Server 1 IP address 0 0 0 0 Alternate DNS Server2 IP address 0 0 0 0 SNTP Virtual Trunk Network Health Monitor configuration H323 GW Settings Firmware SIP GW Settings SIP URI Map SIP CD Services Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 181 SIP CTI Services configuration settings In Element Manager under SIP CTI services the Calling Device URI Format must be configured as phone context lt SIP URI Map Entries gt to support OCS 2007 RCC Ensure the Dial Plan prefix section values under SIP CTI Services are configured Click Save and Transfer the configuration and then reboot the Signaling Server For each of the SIP CTI settings if a configuration change is made and a save and transfer is performed all active SIP CTI sessions are terminated to apply the change Office Communicator automatically reestablishes the session without user intervention There is a limitation where you cannot configure SIP CTI for two or more customers on a single node See Figure 66 SIP CTI Services page 182 for the settings in Element Manager ATTENTION Do not choose support TLS endpoints only with Mediation Server present because TLS cannot be
59. This tool is only used for maintenance and emulates the same algorithm that is used by the MCM service in run time For example user Brendan McCarthy is defined in the Active Directory as SIP URI sip brendan ocs2007a corp nortel com Line URI 16239675000 ext 207 1 If you type the telephone number in the Query field and click the Get User ID button the SIP URI appears in the Result field as shown in Figure 48 Get SIP URI page 145 Figure 48 Get SIP URI fa Active Directory Query Mil x Query Enter a SIP user id user domain or a phone number 2071 Get Phone brendan ocs2007a corp nortel com Ok Cancel Help 4a If you type the SIP URI in the Query field and press the Get Phone button the Telephone number appears in the Result field See Figure 49 Get phone page 146 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 146 Configuration Figure 49 Get phone fa Active Directory Query me xi Query Enter a SIP user id user domain or a phone number brendan ocs2007a corp nortel com Get UserID ja 6139675000 ext 2071 Ok Cancel Help WZ Field propagations to the Global Catalog MCM uses the Active Directory Global Catalog to search for necessary user information
60. User Replicator extracts user phone numbers from the Active Directory for use by User Services and the Address Book Service Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Media Gateways 19 e Address Book Service normalizes enterprise user phone numbers to E 164 format to provision user Contacts in Office Communicator The following figure shows the components essential for voice support Figure 2 Core routing server components Incoming call is directed through FE Server components Translation Applies normalization rules based on location profile or phone context User Performs Reverse Number Look up on target phone number Inbound Applied target user s Router calling preferences Outbound Router Microsoft OCS 2007 Front Outgoing call End Server or Director Determines optimal route based on URI and user polic Media Gateways Media gateways are third party hardware components that provide a common interface between the Enterprise Voice infrastructure and the PSTN Media gateways translate signaling and media between the PSTN and Enterprise Voice infrastructure Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30
61. about capacity planning see the Microsoft Office Communications Server 2007 Planning Guide Download Microsoft technical documentation from the Download Center at www microsoft com SIP CTI TR 87 services requirements When you plan for capacity with Session Initiation Protocol Computer Telephony Integration SIP CTI services observe the following restriction For a single CS 1000 that supports multiple nodes each with SIP CTI services enabled you can establish multiple SIP CTI TR 87 sessions for a DN through the same node but not through different nodes Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 48 Planning and engineering To illustrate this consider the following high level example Client A sends a TR 87 SIP INVITE to Node 1 to monitor DN 1000 The TR 87 association is established Client B then sends a TR 87 SIP INVITE to Node 1 the same node to monitor DN 1000 Both sessions are established successfully As a result of this sequence two TR 87 sessions exist for DN 1000 through Node 1 However if Client B attempts to send a TR 87 SIP INVITE to Node 2 which has an AML link to the same call server as Node 1 the attempt to establish the TR 87 session fails because the DN is already in use by Client A s session through Node 1 To solve this issue
62. and Detectors Peripheral Equipment Hostname 0CS2007_NODE_A i IP Network Nodes Servers Media Cards H323 ID Jocs2007_NODE_A Maintenance and Reports Media Gateways Enable Line TPS V Zones nAn oe Tabios Enable IP Peer Gateway Virtual Trunk TPS l H 323 and SIP x Network Address Translation If Telephony LAN TLAN IP address and QoS Thresholds not in the same subnet as Telephony LAF Personal Directories Peer Gateway is enabled then the TPS Interfaces ii NENO CEA Enable SIP Proxy Redirect Server JV Properly Management Systerr Local SIP TCP UDP Port to Listen to 5060 Engineered Values Emergency Services SIP Domain name jocs2007a corp nortel co Service Parameters PEE NETTIE CGH SIP Gateway Endpoint Name OCS2007_NODE_A Emergency Response Locatii Subnet Information ae Dynamic ELIN SIP Gateway Authentication Password esoe Virtual Office Phone Geographic Redundancy Enable Gatekeeper Pi S Database Replication Control y Network Routing Service Role Alternate x 4 gt x ee i E 1 7 In most cases the value for the field SIP Domain Name must match the domain of the Office Communications Server In Figure 57 Element Manager Signaling Server Properties page 165 the SIP Domain name is ocs2007a corp nortel com Only in situations where the MCM is configured to register to the NRS using End_Point_Name Service_ Domain_Name can the two SIP Domain Names not match End UR
63. client logs SIP messages between the Mediation Server and the Front End server cannot be seen as this is a secure leg Pop up not displayed Problem Pop up not displayed Symptom When a Office Communicator user receives a call the called telephone rings but no pop up appears for the user to click on to answer the call Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 224 Troubleshooting Possible causes The Phone Context may be not correct Address Book Service may not be properly setup Phone integration is not activated Solutions e Ensure that the user s name is in Active Directory the MCM and the Signaling Server L1 parameter have the correct Phone Context e Ensure Address Book Service properly setup for an OC client is essential in receiving correct CLID info on call pop ups e Ensure PBX Integration is marked for an OC client in Active Directory and Server URI line is filled with valid info e Ensure User has activated Phone integration on OC client e Ensure PCA is configured properly for the called user Two pop ups are displayed Problem Two toasts appear Symptom In some transfer and conference scenarios the user receives two toasts instead of a merged one One is with CLID information of the transferring telephone and the oth
64. country have the country code stripped from the E 164 number and the national dial prefix applied The format of the number presented by the TR 87 FE to the Call Server through AML in this scenario is lt SIP CTI national prefix gt lt national subscriber number gt Any calls outside the country have only the international dial prefix applied to the E 164 phone number The format of the number presented by the TR 87 FE to the Call Server through AML in this scenario is lt SIP CTI international prefix gt lt international number gt When All International Calls As National is disabled all calls to any E 164 destination use the international dial format See section Parameter International Calls As National page 183 for additional detail on the configuration of this feature and an illustrative example Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 192 Configuration Normalizing phone numbers Office Communicator 2007 requires that all phone numbers be in standard TEL URI format as defined in RFC 3966 for dialing and for reverse number lookup Office Communicator 2007 uses phone numbers that are provisioned Active Directory and Outlook and that are adhoc from the user through the user interface All sources can be free format a convention that is not i
65. delete the MCM log file and put back the level to Debug Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 237 Appendix A Call Flow and protocol details Contents This section contains information about the following topics Overview page 237 Message sequence page 238 Call flow page 239 Overview The Converged Office feature provides interworking between Nortel and Microsoft products It addresses the market need of our customers who want to use Microsoft client software for their multimedia needs while continuing to use the Business Grade Telephony of the Nortel IP PBX The software component introduced to implement this functionality is the TR 87 Front End application that resides on the Signaling Server The same TR 87 FE that supports the Office Communicator client also serves as a core component of the SIP Contact Center architecture From the perspective of the TR 87 FE all client types are transparent whether Office Communicator a TR 87 session initiated by the Contact Center Manager server CCMS or some other SIP UA Within the scope of Communication Server 1000 TR 87 supported services and events noted in this document all operations performed on the telephone are directly reflected in the client and vice versa Similarly all phone
66. domain name maps to the L1 Domain on the NRS MCM must be configured to match one of the domain names For example in a UDP network the configured domain name is OCS2007_UDP in MCM Mediation server supports Mediation server routing and Mediation server load balancing MCM 3 0 manipulates the SIP URI for VoIP and Device URI for RCC to seamlessly integrate with OCS 2007 and the CS 1000 The mapping phone number into SIP URI user id is not required because it is processed internally by the Mediation server MCM 3 0 should only process x nt ocn id header of incoming messages in the same manner as before Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 167 SIP Gateway CLID Parameters configuration The SIP Gateway CLID parameters are used to adjust the format of telephone numbers for incoming call appearances For Office Communicator these settings impact the format of numbers that appear on the incoming call pop up for Telephony Gateway and Services the SIP call leg for Office Communicator clients that are twinned with a CS 1000 DN through a PCA Figure 59 SIP GW CLID Parameters CS 1000 ELEMENT MANAGER Port 5060 Supports Registration Secondary CDS Proxy or Re direct server flag Transport Protocol TCP pa CLID Pa
67. e Virtual Server 2005 page 54 Storage page 55 e Trunks page 55 e SIP access port page 55 e Basic Client Configuration page 58 e Port use page 58 Security page 59 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 52 Planning and engineering e OC client authentication page 59 e Authorization of TR 87 Remote Call Control Service Requests page 59 e Signaling and Media Encryption page 59 Dial Plan considerations page 61 e Computer SIP Calls page 61 e Phone RCC or TR 87 Calls page 62 e Number formats supported by Office Communicator page 63 e E 164 international format numbers for SIP Gateway and SIP CTI page 66 Server topology Use the following table to determine the maximum supported users for your topology Table 5 Maximum supported users for each topology Topology Servers required Maximum clients Standard Edition Server 1 Standard Edition server Optional Archiving Server collocated Enterprise pool Consolidated 4 Enterprise Edition Front 4 servers X 5000 users per Configuration End servers running all server server 25 000 maximum roles 1 back end SQL server clients Optional 1 Archiving server Enterprise pool Expanded 4 Front End servers 2 Web 10 000 users p
68. e multiple CS 1000 systems with Media Gateway and Signaling Server e configured collaborative NRS e redundant Primary and Alternate NRS e more than 5000 users e high availability with system redundancy for OCS 2007 You will need e an OCS 2007 Enterprise Edition server with Load Balancers to Front End the pool of Enterprise Edition servers e aredundant OCS Proxy servers that run MCM 3 0 the recommended deployment requires that MCM reside on a separate OCS Proxy server e Mediation servers e Load Balancers Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 40 Planning and engineering The redundant primary and alternate NRS can be either the VxWorks NRS or the Linux based NRS SPS SRS For the OCS 2007 Enterprise Edition server a SQL back end database server is a requirement ATTENTION If you set up more than one server that runs the Enterprise Edition of Microsoft Office Communications Server 2007 you must use a Load Balancer in accordance with the Unified Communications Engineering Rules and Guidelines The Load Balancer ensures that the Fully Qualified Domain Name FQDN of the pool is not equal to the FQDN of any Front End server in the pool Figure 12 Large network configuration OC client Redundant MCM a Primary NRS CS 1000 Ti i a Ww g
69. for in band DTMF For more information about configuring the CS 1000 to support in band DTMF tones see Configuring the Call Server page 151 2050 Soft phones Due to RFC2833 not being supported 2050 soft phones are not recommended to be deployed in a network with OCS 2007 components ITG Pentium cards TG Pentium cards are not supported regardless of load due to RFC2833 not being supported Multimedia Communicator Server MeetMe Conference support In Release 5 0 there are no limitations for Office Communicator calls to the Multimedia Communicator Server MCS MeetMe bridge provided that all tandem nodes run Release 5 0 software Codecs G 711 A MU law is supported for the Mediation Server The G 711 codec must use a 20 ms payload at this time due to the Microsoft Office limitation The Mediation Server does not support G 723 and G 729 Video support Office Communicator video is supported for Remote Call Control between two Office Communicator clients and VoIP calls directly between two OC clients without going through the Mediation Server Office Communicator video is not supported if one of the clients goes through the Mediation Server LLL Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 72 Planning and engineering Video Call Transfer Office Communicator cal
70. for the incoming call to the phone or computer Users can choose the most convenient way to answer an incoming call Personal Call Assistant PCA service While at the office a user may decide to use a desktop phone to answer calls However the user can still accept calls through the OC 2007 while they travel to locations that have network connectivity for example at hotels The following steps correspond to the numbers in the figure 1 The CS 1000 system receives a PSTN call to the user s phone number 2 The CS 1000 uses the PCA feature to provide simultaneous ringing to both the user s phone and the Office Communicator voice client 3 The user can answer the call through the CS 1000 phone or the Office Communicator voice client Active Directory Nortel CS 1000 NRS SRS OCS Proxy MCM Call Server PEETETTTTTT goonosconoreescoedh aE viii g we soot s s has ot er i S NS 8 i A S ee fh re d Nao OO a s E ga Ng S E OEE in a eT tte ee tay IP Digital or Analog phone A CON Signaling server TR 87 FE Fay PSTN E amp a 7 hd 2000s e Users can be reached anywhere on the network and significant cost savings are incurred by using IP telephony through Virtual Private Network VPN access to their private network As part of the telephony services many incoming call features are available even when using the OC
71. for your convenience and are based on Microsoft OCS technical documentation For more information about configuring OCS and the most recent configuration instructions go to www microsoft com Configuring a Mediation Server Step Action 1 Log on to a Communications Server 2007 Mediation Server 2 Click Start point to Administrative Tools and then click Office Communications Server 2007 3 Expand the appropriate forest node 4 Expand the Mediation Servers node right click on the Mediation Server to be configured click Properties and then click the General tab Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 134 Configuration 10 11 12 13 14 15 In the FQDN box make sure the FQDN listed matches that of the Mediation Server you have selected Open a command prompt change to the root directory and type nslookup and FQDN of the server using the FQDN displayed on the Mediation Server General tab and then press Enter From the list of IP addresses displayed in the Communications Server listening IP address list select the IP address returned in Step 6 If the IP address selected does not match the IP address in Step 6 Communications Server traffic will be directed toward an interface that is not listening for such traffic and away from the one
72. from Office Communicator to the E 164 number 33123456789 produces a call from the controlled DN to 00033123456789 Figure 68 Non North American CLID Manipulation CS 1000 ELEMENT MANAGER Hel SIP CTI Services gt Service Enabled V Support TLS Endpoints Only Customer Number 0 0 99 Maximum Associations per DN 10 7 CTI Settings Place International Calls Within This Country As National Calls V Dial Plan Prefix National Prefix 0 International Prefix o0 Location Code Cal Prefix Special Number Prefix Subscriber Prefix e Dialing Plan CDP gt Calling Device URI Format phone context lt SIP URI Map Entries gt Home Location Code Country Code ccc 1 Area Code AreaCode 123 Note The NPA in North America Digits to Strip Prefix to Insert Format of CLID Subscriber Number SN 0 lt CCC gt lt AreaCode gt lt SN gt nnn Miatinwal Bbenbar aan fN errr an CLID Parameters Configuring the SIP URI Map The existing SIP URI map see Figure 69 SIP URI Map page 190 configured for SIP GW application is also used by the TR 87 FE application to parse incoming URIs within SIP CTI service requests Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 190 Configuration Figure 69 SIP URI Map m CS 1000 ELEMENT
73. is configured to YES for ELAN and for VAS configuration Table 58 LD 22 Check VSID and ELAN ID configuration Screen output ELAN 032 SECU YES INTL 0001 MCNT 9999 6 In LD 20 confirm that STRI STRO is WNK for SIP Trunk configuration ATTENTION The screen output shown here may differ depending on the setup used Table 59 LD 20 SIP Trunk configuration Prompt Response Description PT0000 lt enter gt prt TYPE tnb TN 156000 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 255 Response Description lt enter gt lt enter gt lt enter gt Screen output DES SIP TN 156 0 00 00 VIRTUAL TYPE IPTI CDEN 8D CUST 0 XTRK VTRK ZONE 000 TRK ANLG NCOS 0 RTMB 62 1 CHID 1 TGAR 0 STRI STRO WNK WNK SUPN YES AST NO IAPG 0 CLS UNR DTN WTA LPR APN THFD XREP P10 NTC TKID AACR NO DATE 5 DEC 2006 7 In LD 21 check that NCNA and NCRD are configured to YES and that SIGO is ESN5 in the SIP Route Configuration For example Table 60 LD 21 SIP Route configuration Prompt Response Description prt Screen output TYPE RDB CUST 00 ROUT 62 DES SIP TKTP TIE NPID TBL NUM 0 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft
74. is in VoIP only mode no phone then the only option is for the administrator to configure the PCA with Call Forward No Answer CFNA In this case the calls will ring 4 times before being redirected to voice mail Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 70 Planning and engineering Office Communicator initiated Call Transfer in Computer and PBX Integration Enabled If the Office Communicator transfers a call the SIP stack of the CS 1000 must handle the request to transfer the call As such the number a user is transferred to is not subject to the Class of Service associated with either user the transferred party or the party performing the transfer The Class of Service and Call Restriction that control the transfer is that of the SIP trunk itself Multiple customer operation Multiple customer operation is not supported within a single Signaling Server a separate Signaling Server is required for each customer Each customer configured on the Call Server requires a separate node number and domain For more information about how to configure a multiple customer environment see Multiple customer network page 40 Deployment You can find all of the information required to support Office Communications Server 2007 and Microsoft Office Communicator deployment on the
75. is required for any deployment that uses the Telephony Gateway and Services functionality or in scenarios where both Telephony Gateway and Services and Remote Call Control functionality is deployed Figure 13 Multiple customer network Domain for Customer 1 domainOne com Signaling Server for Customer 1 f gt n MK ii r X l i aa OC client Multi Customer CS 1000 Call Server OC client y Signaling Server SS A for Customer 2 a Domain for Customer 2 domainOne com The Signaling Server for Customer 1 is in the domainOne com domain For each customer you must configure a separate Office Communications Server domain The Office Communications Server domain used by Customer 1 is in the same domain as the Signaling Server domainOne com Each OCS domain requires a separate Active Directory The only equipment that Customer 1 and Customer 2 share is the CS 1000 and the NRS The NRS can only be shared by the two customers if it is configured with both domainOne com and domainTwo com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 42 Planning and engineering The Signaling Server OCS Proxy server which runs MCM OCS 2007 Front End server and Active Directory are separate The number
76. mcm ocs2007a corp nortel com Communication Server 1000 ocs2007_node_A SIP gateway endpoint name Routing Entry for PCA LOC CDP 888 MCM LOC 20 and 21 OCS2007_node_A Service domain ocs2007asps ocs2007a corp nortel com Level 1 domain udp Level 0 domain cdp udp Table 69 Element Manager Required information Record your For example information LAN configuration FQDN OCS ocs2007a proxy ocs2007a corp nortel c Proxy and OCS Pool om Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 278 Appendix B Configuration Examples I __J_X_ _E Le LAN configuration IP Address 47 11 56 54 OCS Proxy and OCS Pool Communication Server 1000 ocs2007_node_A SIP gateway endpoint name SIP Domain name ocs2007a corp nortel com SIP Gateway Endpoint name ocs2007_node_A SIP URI map Private UDP udp domain name SIP URI map Private CDP cdp udp domain name SIP CTI Service Service Yes enabled SIP CTI Service Customer Number SIP CTI Service International Calls As National SIP CTI Service National Prefix 0 i Yes i i 0 SIP CTI Service International 00 Prefix SIP CTI Service Dialing Plan CDP SIP CTI Service Calling Device Phone context lt sip URI map entries URI Format SIP CTI Service Country Code 33 1 SIP CTI Se
77. nortel com On the DNS server right click on ocs2007apool and select Properties Select the Host A tab and check the Host A record for the Pool see Figure 126 Host A record for the Pool page 288 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 288 Appendix B Configuration Examples Figure 126 Host A record for the Pool 2 File Action View Window Help e Amx Tee m ae DNS Sh E g OC520074 OCSFE1 Forward Lookup Zones ll _msdes ocs2007a H E de domains Fe gc H pde l ocs2007a corp nor D a _msdes sites _tcp E _udp E DomainDnsZon C ForestDnsZone TAPIZDirector F Reverse Lookup Zones ll 47 11 56 x Subnet f Event viewer 3 DNS Events ocs2007a corp nortel com 34 record s Mame Type same as parent folder same as parent folder same as parent folder ocs2007apool Properties HE 2 aag82566 2 acoos2s7 2 acons258 bmes5100 10 2 bmes5100 7 2 bmes5100 9 EPRISEO 11 epriseO 12 eprise0 2 EPRISEO 3 eprise0 4 epriseO 7 eprise0 3 eprise0 9 MCM Proxy2 ocs2007a med ocs
78. output AML data buffer except POLLING message 3 Print all input and output AML data buffer except POLLING message with IE type decoding Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 214 Maintenance Response Description 4 Print all input and output AML data buffer except POLLING message with IE type and data decoding ATTENTION This trace prints out AML messages to and from CS at the transport layer Because sending and receiving AML messages are per AML link instead of per DN or TN no good solution exists to filter on this AML trace tool Nortel recommends that you do not turn on the trace ina busy system Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 215 Troubleshooting Use the following procedures to assist in troubleshooting general Converged Office problems Checking Telephony Gateway SIP Gateway configuration Checking Telephony Gateway configuration Step Action 1 Check all required Communication Server 1000 resources packages license and Communication Server 1000 patches 2 Check the DN telephone TN and PCA configuration 3 Ch
79. procedures Download Microsoft technical documentation from the Download Center at www microsoft com Configuration of Static Routes Configuration of the Office Communications Server involves the configuration of static routes and host authorization You must configure static routes between the client and server For information about configuring static routes Enterprise Edition pool behind a Load Balancer see Office Communications Server 2007 Administration Guide and the Microsoft Office Communications Server 2007 Enterprise Edition Deployment Guide Download Microsoft technical documentation from the Download Center at www microsoft com Host Authorization and Routing configuration For one Office Communications Server to communicate with another Office Communications Server each server must have authorization to speak to the other The Host Authorization tab as depicted in Front Ends Properties is where you establish this authorization The Host Authorization tab located in the OCS Proxy with MCM is where all the CS 1000 endpoints are configured These endpoints must be configured as authorized endpoints in the OCS Proxy with MCM Configure the CS 1000 IP addresses which in turn talk to the Office Communications Server The same authorization must take place for both OCS to OCS authorization and OCS to CS 1000 authorization Note Adding the FQDN of the CS 1000 to the Authorized Host list will only work when a TLS connection is used
80. redundancy of the TR 87 interface the Nortel MCM application uses the redundancy of NRS and multiple FE endpoints Telephony Gateway and Services configuration This section describes the process to configure Telephony Gateway and Services Office Communications Server Active Directory and 3 0 must be configured properly prior to configuring the Telephony Gateway and Services component Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 151 Call Server configuration CS 1000 configuration involves two separate functions Signaling Server configuration and Call Server Configuration All of the Signaling Server configuration is performed in Element Manager Most of the Call Server configuration can also be done in Element Manager although some can be done at the Call Server prompt This document assumes that you are already familiar with how to configure a CS 1000 In ESN networks you must configure the correct HLOC in both LD 90 required for ESN calls to work and LD 15 If not basic calling functionality does not work Also the Caller ID table Home NPA and LOC are required for outgoing calls to the Public network PSTN to correctly display the outgoing Caller Line ID CLID in North America Package 408 is required for bo
81. that is From the list of two IP addresses displayed in the Gateway listening IP address list select the other IP address can be a media gateway or the Communication Server 1000 From the A V Edge Server list select the A V Edge Server that hosts the A V Authentication Service for this Mediation Server In the Default location profile list select the default location profile for this Mediation Server In Media port range accept the default range of 60 000 to 64 000 Click the Next Hop Connections tab On the Next Hop Connections tab under Office Communications Server next hop In the FQDN list select the FQDN of the next hop internal server This server could be a Director or pool In the Port box accept the default of 5061 for TLS On the Next Hop Connections tab under PSTN Gateway next hop In the IP address box specify the IP address of the OCS Proxy where the MCM runs In the Port box accept the default of 5060 for TCP Click OK End MCM 3 0 configuration The Multimedia Convergence Manager MCM is a software component that Nortel provides to enable voice connectivity between CS 1000 clients and the Office Communications Server OCS 2007 clients MCM consists of the following modules Call Processing Service Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 200
82. the Standard Edition section Active Directory user configuration page 269 Installing and configuring MCM Use the following procedure to check that MCM is correctly installed and configured Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 290 Appendix B Configuration Examples Checking that MCM is correctly installed and configured Step Action 1 Assign the required Local group to the MCM user Prior to installation of MCM an MCM user inside the Active Directory is created and the RTC Server Local Group and RTC Server Application local group is assigned to this user 2 On the Proxy Server right click on My Computer and choose Manage This assigns the MCM user to the RTC Server Local Group and RTC Server Application 3 Under Local Users and Groups select Groups 4 Right click on RTC Server Local Group and select Properties Confirm that the settings are correct See Figure 128 RTC Server Local Group page 290 for an example Figure 128 RTC Server Local Group Gere Local Administrators RTC Server Local Group Properties 2 Ea RTC Local Read only Administrato a Local User Administrators General EZ RIC Server Applications RIC Server Local Group E RTC Server Local Group g TelnetClients __ymware__ Description granted approp
83. when you plan for capacity SIP routing must ensure that all TR 87 sessions for a DN always terminate on the same node when there are multiple nodes for a single CS 1000 call server as depicted in Figure 16 SIP CTI TR 87 example page 49 This issue can arise in cases where a single user has multiple clients logged on simultaneously for example a client at home a client in the office anda mobile client each with TR 87 capability Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Capacity planning 49 Figure 16 SIP CTI TR 87 example Nortel CS 1000 Node 1 Signaling Server TR 87 FE DN s 1000 3000 AML A Li A Nortel CS 1000 NRS amp tar OCS Proxy with MCM tn RE sip tennen ane tee al ON Nortel CS 1000 5 Call server f we Signaling Server TR 87 FE DN s 3001 5000 Nortel CS 1000 Node 2 Mediation server requirements OC client User DN 2071 lt S 2 TR 87 SIP _ OCS Front End OC client User DN 2071 The CS 1000 can process up to 13 000 simultaneous calls Therefore you may require several Mediation servers for one CS 1000 To correctly deploy OCS 2007 to interwork with the CS 1000 you must correctly engineer the network to handle the anticipated call traffic Calculate
84. 0 Brwaszeo00 aona sert to nag INVITE associated with 16139620100 BYW ext 343 5555 Ms call sre non rms rtc Cormect to caller mr CANCEL CANCEL CANCEL CANCEL PERAR E A E AARE The next scenario as illustrated in Figure 96 Direct inbound call to OC client OC client answers page 242 depicts a limited deployment configuration where the MCM is pointing directly to the Communication Server 1000 The deployment of SPS or SRS are not present A Communication Server 1000 user dials 5555 which is the phone belonging to user Bob in the demo com domain Bob accepts the call from his OC client ATTENTION This scenario would also apply if the inbound call originated from the PSTN Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 242 Appendix A Call Flow and protocol details Figure 96 Direct inbound call to OC client OC client answers I CS 1000 MCM Med Server OCs oc i at BVW i App Proxy Server Bob I I i INVITE l 3438000 UDP x nt om H i sip 343 5555 i sip gwid Send INVITE to i BVVI3438000 16139620100 a i pona ho INVITE associated with BVW ere Ms call sre INVITE non ms rte Bob deno l com H i i N i I I
85. 000 has a HLOC of 354 and an LOC dialing plan entry of 344 The LOC dialing plan 344 is not dialable however calls to the DN 6712 extend the call to the number 6 344 5000 By PCA extending the call to 6 344 5000 a SIP Invite is sent to the OCS Proxy server The OCS Proxy server runs MCM which handles the Invite and reads the Original Called Number as 354 6712 The call is sent to the Mediation server and To and RequestURI are mapped to the Line URI In this diagram the user is mccarthy ocs2007a corp nortel com The purpose of configuring is to ensure that the Office Communicator has the same phone number for both incoming and outgoing calls For more information about Dialing Plans see P Peer Networking Installation and Commissioning NN43001 313 Configuring the Personal Call Assistant Personal Call Assistant PCA is used to twin incoming calls so users can answer the calls on either their desktop phone or Office Communicator 2007 For incoming calls to be extended to the twinned Office Communicator client a PCA Terminal Number TN must be defined for that DN A new PCAM Class of Service prompt has been introduced so a distinction is made between PCA associated with the OCS 2007 client and PCA associated with other types of clients Class is configured using BCC For more information on BCC see Basic Client Configuration PCA associated with the OCS 2007 client the class is set to PCAM Other types of clients use the default c
86. 007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 232 Troubleshooting Activating OCS logs Step Action 1 Right click on the OCS pool and select Logging Tool and then choose New Debug Session 2 In the OCS 2007 Logging Tool window specify the Components to trace Severity level and other log file options See example Figure 89 OCS debugging tool page 232 3 Click the Start Logging button 4 To view the log file click the Analyze Log Files button The log file is stored as a txt file in c WINDOWS Tracing folder End Figure 89 OCS debugging tool GB Ble Window tep Office Communications Server 2007 Lew Log File Optone Ay Forest OCS2007 re Tie dade Stow C Enterprise pools F fom Oow fj Ms Remove Pool C Wareg C Sparta r os New Fle z ex f js Ror Tee Ogtora Appkatio F Red Tine Mordog a New Window From Here Bag r T Refresh a EIROA Uira M Pag I Enable Fams Des Faes aH Hy ocs2007serv7 0ts2007 Uy ocs2007serv0 0cs2007 E Web Components ly ocs2007 serv 0 s2007 amp y 0cs2007s0rv0 0c52007 E C Standard Edtion Servers J Archiving and CDR Servers amp OJ Unassigned users C Medstion Servers ID jocs2007serv8 0 s2007 EP 0 s2007servi ocs2007 C Uve Communications Server 2005 3 Ro ffa acie ng sasson Check the components you wesh 10 log nthe bit on the lef For each checked conpunert congre te log level and fag t
87. 04 Installation Figure 28 OCS 2007 installation preparation and deployment flow chart Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks OCS 2007 component installation 105 CS 1000 and Signaling Server installation The first step in the installation and configuration process is to install the CS 1000 and Signaling Server Installing the CS 1000 system To install and configure a CS 1000 system see the following documents e Communication Server 1000M and Meridian 1 Small System Installation and Commissioning NN4301 1 310 e Communication Server 1000M and Meridian 1 Large System Installation and Commissioning NN43021 310 e Communication Server 1000E Installation and Commissioning NN43041 310 ATTENTION IMPORTANT Converged Office requires the Call Server and Signaling Server to have Release 5 0 software and with the Product Enhancement Packages PEP installed See the Nortel Converged Office Product Bulletin to ensure that you are using the most current versions of the Call Server and Signaling Server PEPs Installing the Signaling Server The Signaling Server must be installed If it is not installed see Signaling Server Installation and Commissioning NN43001 312 For information about configuring the Signaling Server see Signaling
88. 07 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 120 Configuration Load Balancer configuration The pool of Front End servers is organized to process inbound and outbound traffic The role of the Load Balancer in this architecture is to route incoming SIP messages to the less busy server on the base of configured algorithm Load Balancer s VIP address is used by clients as a single point of connection to the pool This address is listed in DNS and has a FQDN Internal OCS clients require a DNS server to establish connection with an Enterprise Edition Pool Voice Properties configuration When introducing telephony support to an OCS 2007 the following OCS FE entities must be configured Step Action 1 Location profiles A location profile defines all phone numbers that can be dialed from a named location A location contains one or typically more normalization rules Normalization rules should be defined in the Location Profile to convert the dialstrings to the E 164 International format for all types of PSTN calls For example NXX NPA and International For all calls using private dialing plan CDP or UDP normalization rules must be defined in the Location Profile to convert the dialstrings to the Line URI format For example E 164 ext xxxxxxx format Normalization rules Normalization rules are NET regular expressions that define a phone number pattern A set of normaliz
89. 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 187 Scenario 2 Dial Plan CDP Calling Device URI Format phone context SIP GW URI map entries The TEL URI generated for the caller is tel 3000 phone context cdp nortel com Parameter Home Location Code This parameter defines the home location code to be used in CLID generation in combination with the SIP CTI dial plan setting See section Parameter Dial Plan for an example of the use of this parameter Parameter Country Code This parameter defines the country code to be used in CLID generation Parameter Area Code This parameter defines the area code to be used in CLID generation Parameter Subscriber Number of Digits to strip For incoming subscriber for example NXX in North America calls this parameter defines the number of digits to strip from the incoming phone number prior to conversion to E 164 format Parameter Subscriber Prefix to insert For incoming subscriber for example NXX in North America calls this parameter defines the prefix to insert after stripping any digits necessary from the incoming phone number prior to conversion to E 164 format Parameter National Number of Digits to strip For incoming national for example NPA in North America calls this parameter defines the nu
90. 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 302 Appendix C Abbreviations Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks All Rights Reserved Publication NN43001 121 Document status Standard Document version 01 03 Document date 30 April 2008 LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners To provide feedback or report a problem in the document go to www nortel com documentfeedback Sourced in Canada NORTEL
91. 2005 2008 Nortel Networks 90 Planning and engineering 7 Configure PCA routing for new OC client users on the CS 1000 After configuration of PCA routing users will be allowed to use Telephony Gateway and Services VolP and RCC functionality A Server URI field should be changed for migrated users to enable SIP CTI functionality Change NRS and SPS routing 8 Continue migrating users Enable users for enhanced presence Roll out the OC 2007 client and the Live Meeting 2007 client to the users For more information on enhanced presence download Microsoft technical documentation from the Download Center at www microsoft com 9 Decommission all Live Communications 2005 servers and MCM 2 0 after all users have been migrated to OCS 2007 10 Decommission the SIP CTI FE for LCS if installed End Unified Messaging This section describes the interactions and inter workings of Unified Messaging UM with Converged Office Office Communications Server OCS 2007 users can access Unified Messaging capabilities using CallPilot or Exchange Server 2007 Features that are accessible to the OCS 2007 users from CallPilot or Exchange depend on how the deployment is performed The following sections describe the user experience based on deployments when using CallPilot Exchange integrated with OCS and Exchange non integrated with OCS For more information on the signaling that takes place in an integrated or non integrated configuration se
92. 2007NODEB Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 179 SIP Gateway parameter configuration The SIP Gateway application must be enabled To enable the SIP Gateway TR 87 FE uses the following SIP Gateway configuration parameters see Figure 64 SIP Gateway configuration page 179 e SIP Transport Protocol must be TCP for Office Communications Server 2007 deployments e Local SIP Port default 5060 e SIP Domain Name Figure 64 SIP Gateway configuration NORTEL CS 1000 ELEMENT MANAGER Home Links Virtual Terminals Bookmarks System Alarms Maintenance Core Equipment Peripheral Equipment IP Network Maintenance and Reports Media Gateways Zones Host and Route Tables Network Address Translation QoS Thresholds Personal Directories Interfaces Engineered Values Emergency Services Geographic Redundancy Database Replication Control State Control Software File Upload IP Phone Firmware Voice Gateway Media Card Servers Media Cards PEPs Customers Routes and Trunks Routes and Trunks D Channels Digital Trunk Interface Dialing and Numbering Plans Electronic Switched Network Network Routing Service Flexible Code Restriction Incoming Digi
93. 2007a med2 ocs2007a ocsfel ocs2007a proxy ocs2007apool ocs2007asps 2 ocs2007fe2 2 OC52007NODEB 2 VIDEOFIT 1 Start of Authority 50A Name Server NS 358 ocs2007a ocsfel ocs2007a corp nortel cc ocs2007a ocsfel ocs2007a corp nortel com Host A Security Host uses parent domain if left blank jocs2007 apool Eully qualified domain name FODN focs2007apool ocs2007a corp nortel com IP address 47 11 356 5 J Update associated pointer PTR record Apply For more information on these configurations see the Microsoft Office Communications Server 2007 Enterprise Edition Deployment Guide Download Microsoft documentation from the Download Center at www microsoft com End Active Directory configuration Step Action 1 On the Active Directory server right click on Users and select the name of the user to configure in the right pane Right click and select Properties Choose the Communications tab Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 Release 5 0 30 April 2008 01 03 Standard Enterprise Edition 289 4 Click the Configure button End See Figure 127 User Advanced Settings page 289 to check the settings for Server URI and Line URI Figure 127 User Advanced Settings Chris Smith Properties 21x Options
94. 2007fe2 o0cs2007a corp nortel cot H E Web Conferencing E AJN Conferencing A H Web Components Specify the certificate to be used for inbound and outbound C Standard Edition Servers connections on this server Archiving and CDR Servers Unassigned users heap i fei a lal iati ssued by Ocs a Saeed cena alid from 7 27 2007 9 52 AM to 7 27 2008 10 02 AM 5 ocs2007a med ocs2007a corp nortel com Live Communications Server 2005 General IM Conferencing Telephony Conferencing Certificate M Server Certificate Delete Certificate Warming This certificate is used by all Office Communications Server roles running on this computer with the exception of the Web Components Server Changing the certificate will have no effect on existing connections End Host Authorization Use the following procedure to check your configuration settings of Host Authorization Checking the configuration of Host Authorization Step Action 1 Right click on the OCS 2007 Front End server and select Properties 2 Choose the Host Authorization tab Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 284 Appendix B Configuration Examples 3 Click the Edit button to confirm the settings of the Host Authorization for the Front End serve
95. 30 April 2008 Unified Messaging 97 ATTENTION For Converged Office users not using a Nortel telephone For Converged Office users who use voice communications through the OC client an 8540 telephone or both and are configured with a the following cautions apply e Ensure that the Call Forward No Answer and Call Forward Busy settings for the PCA are properly set to the Exchange Unified Messaging System Access number e Ensure users do not use the Office Communicator 2007 settings for forwarding or redirecting calls to Voice Mail For example using Call Forward or redirect to the Exchange Unified Messaging System Access number results in calls being answered by the Exchange Unified Messaging logon prompt What is the prompt instead of receiving the user s mailbox greeting e Callers can experience different call answering behavior depending upon the state of the user s PCA If the PCA is in a ringing state such as a Call waiting to be answered by the user a second caller will be forwarded immediately to the user s Voice Mail If the user has already answered a call a second caller will be forwarded to the user s Voice Mail only after the number of rings specified by the PCA s Call Forward No Answer setting For more information on configuring Voice Mail access for OCS 2007 users using UM 2007 see OCS 2007 users using UM 2007 page 198 Signaling with integrated Voice Mail In an integrated configuration the O
96. 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 177 e Any Remote Call Control service request sent by Office Communicator such as Make Call or Answer Call always apply to the device defined as the MARP TN e For SCR keys telephony presence updates for example on the phone are supported for all TNs within a MADN group Example Answering a call on a wireless station SCR key ona non MARP TN shows the Office Communications Server user as On the Phone e For MCR keys telephony presence is supported only for the MARP TN within a MADN group Example Answering a call on a wireless station MCR key on a non MARP TN does not show the Office Communications Server user as On the Phone Only calls answered on the MARP TN affect the presence status of that user NRS configuration Using NRS is optional If NRS is used MCM and TR 87 FE must be configured on the NRS as the Gateway Endpoints The corresponding Routing Entries must be defined to support SIP gateway calls Signaling Server configuration The TR 87 FE application shares the TPS master follower mechanism to provide redundancy within a node The TR 87 FE application shares one instance of the SIP stack with the SIP GW and correspondingly uses some of the existing SIP GW configuration parameters e SIP Transport Protocol Local SIP Port SIP Domain Name e The SIP URI map The IP address and domain name of any Office Communications Ser
97. 49 No Yes Yes Unassigned users 47 11 56 87 No Yes E Mediation Servers 47 11 56 52 Yes I ocs2007a med2 ocs2007a corp nortel com 47 11 56 180 Yes EA ocs2007a med ocs2007a corp nortel com Alez te 47 11 56 88 Yes Live Communications Server 2005 47 11 56 54 Yes 47 11 56 69 Yes 47 11 56 24 Yes 47 11 56 51 Yes 47 11 56 25 4 Check the OCS Proxy server configuration See Table 53 Network Routing Service NRS page 251 the OCS Proxy IP is 47 11 56 54 and the Node IP is 47 11 56 24 End Active Directory user configuration Use the following procedure to check the Active Directory user configuration Checking the settings of Active Directory user configuration Step Action 1 Check the user configuration by going to Active Directory select the user and right click on User Properties Select the General tab Complete the following actions Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 270 Appendix B Configuration Examples Figure 110 General user properties Chris Smith Properties Member Of e Chris Smith Telephone numbe E mail Dial in Environment Sessions Remote control Terminal Services Profile COM Communications General Address Account Profile Telephones Organization First name C
98. 5060 TCP Add Edit Remove Warning The host address must also be added to the Host Authorization tab Cancel Apply Help 2 Choose the Routing tab Click the Edit button to confirm the Matching URI and Next hop settings see Figure 124 Edit Static Route page 286 Forward all requests with the specified Domain Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 286 Appendix B Configuration Examples Figure 124 Edit Static Route Matching URI Wildcard characters can be used in the domain names Domain 7 Phone URI gt Next hop C FODN IP address 47 11 56 54 Transport TCP ee Port 5060 I Replace host in request URI cowl He End Configuring DNS Use the following procedure to check the settings for DNS Configuration Checking these settings assumes that the DNS service is enabled on the Windows 2003 server The OCS servers are also using this DNS server Checking that DNS is correctly configured Step Action 1 On the DNS server select _ tcp Select _ sipinternaltls 2 3 Right click and select Properties 4 Click on the Service Location SRV tab 5 Check that the sipinternal SRV records are configured properly See example Figure 125 sipinternalt
99. 7 11 56 54 SevelP 0 0 0 0 Pot Mode Proxy All gt M Network Dial Plan SIP CTI S csiooosipawip a 1m 56 24 Authorization Transport ice Por 5060 Dial Plan cor j r Enable RCC Authorization IV Mediation Server Aare Cate fr gs L r Incoming Call Processing Parameters Outgoing CLID Number Parameters Called Phone Context Jedp udp es PrefixDelete 0 lt 4 Prefix Insert Called Phone Prefix Delete D f Outgoing CLID Name Parameters Called Phone Prefix Insert I FirstName LastName Caller Phone Prefix Delete fo I LastName FirstName Caller Phone Prefix Insert T LastName FirstName IV AD Display Name Ok Cancel Help Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM 3 0 configuration 141 Network Topology section The following is a description of some of the configuration fields in the Network Topology section of the MCM configuration window Table 26 Network topology fields Configuration field Description Call Server Type of call server CS 1000 CS 2000 CS 2100 SRS Outgoing SIP messages from the MCM will use the SIP Redirect Server for routing SPS Outgoing SIP messages from the MCM will go through the SIP Proxy Server Direct Outgoing SIP messages from the MCM will terminate directory to a CS 1000 SIP GW Prima
100. 78 Call Server requirements The CS 1000 must run Release 5 0 with the Product Enhancement Package or later For different CPUs the number of supported users are e CP PII 7000 users e CP PIV 13 000 users e CP PM 13 000 users OCS Proxy and MCM capacity requirements The MCM is required to reside on a separate OCS Proxy server and the capacity of the OCS Proxy server with MCM depends on the hardware platform and the usage For example VoIP calls only SIP CTI calls only or a combination of both Because capacity characterization cannot be conducted on all server platforms Nortel recommends using standardized sets of relevant benchmarks available from the Standard Performance Evaluation Corporation SPEC SPEC is a non profit corporation formed to establish maintain and endorse benchmarks that can be applied to the newest generation of high performance computers A compressive list of benchmarks is available at www spec org The server used for capacity characterization had a SPECint_rate2000 value of 18 6 See Table 4 Maximum call rate page 50 for the maximum call rate of this server for the three different configurations Table 4 Maximum call rate Usage Maximum call rate VoIP calls SIP CTI TR 87 calls 10 000 Combined 12 500 Depends on the ratio of either call scenarios assumed 50 of each For example Worst case all SIP CTI calls Best case all VoIP calls Nortel Communication Server 1000 N
101. 789 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks General requirements 65 A normalization rule can be used to strip the digit in brackets to conform to the expected format for E 164 numbers when using the Converged Office feature 31123456789 For more information about Normalization rules see Creating Normalization rules page 193 Handling numbers called from Office Communicator in E 164 format requires that the Call Server be configured to ensure that the number requested is within the defined dial plans Within North America Various types of numbers can be recognized including international national local for example NPA NXX and Free Calling Area Screening or private that use one or two access codes and number translators AC1 and AC2 The E 164 number that enters the Call Server for Converged Office calls must be recognizable by the Call Server so that the call can be routed appropriately The number is interpreted based upon the access code used within the called number as it enters the Call Server AC1 or AC2 If calls that enter the Call Server are identified as international and outside of North America for example the country code is not 1 the translator must contain entries that recognize the international numbers and route the call to th
102. 8 Nortel Networks MCM 3 0 configuration 135 e Management Console The MCM Call Processing Service handles the Session Initiation Protocol SIP telephony traffic between the CS 1000 and the Office Communications Server The Management Console provides real time status of the MCM Office Communications Server Primary Network Routing Service NRS and Secondary NRS It also provides Administrative Maintenance and Configuration tools Office Communications Server 2007 provides multimedia and collaboration features such as Video Internet Messaging IM Presence White Board Application Sharing and Voice over Internet Protocol VoIP capability MCM enables SIP VoIP connectivity between the CS 1000 and the Office Communications Server 2007 and TR 87 authorization functionality required for the Office Communicator OC 2007 Remote Call Control capability Telephones in a CS 1000 system can make direct SIP calls to OCS clients when the dialed number maps to a corresponding user s Line URI using LDAP queries to the corporate Active Directory MCM also allows Office Communications Server clients to originate ESN and trunk calls to corporate and external users MCM architecture MCM 3 0 is situated between the Mediation Server and the CS 1000 3 0 must run on top of the OCS Proxy server with Windows 2003 as depicted in Figure 43 MCM architecture page 136 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Mic
103. AG or PCAM for PCA TNs The CLS parameter PCAG will be the default for all PCA TNs and PCAM will be the required value for all PCAs associated with OCS 2007 LD 11 supports the administration of telephones BCC uses REQ commands such as NEW CHG and OUT In LD 20 BCC uses the PRT command to retrieve phones from the Call Server Port use The CS 1000 uses the following ports related to TCP and TLS e 5060 TCP e 5061 TLS The dynamic port range used by Office Communicator for SIP RTP is 1024 65535 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks General requirements 59 The port range can be controlled restricted to a smaller range using the group policy settings as described on the Microsoft Web site support microsoft com default aspx scid KB EN US 903056 Port ranges must not overlap Security When you consider a Converged Office deployment ensure you understand the following security concepts and integrate them into your deployment planning OC client authentication Authentication of Office Communicator clients is provided by the Office Communications Server For more information about authentication see Microsoft Office Communications Server 2007 Planning Guide Download Microsoft documentation from the Download Center at www microsoft com Author
104. April 2008 Copyright 2005 2008 Nortel Networks 20 Converged Office component overview Media gateways translate the following protocols between the circuit switched PSTN network and the packet switched Enterprise Voice infrastructure e Signaling protocol SS7 and other protocols on the PSTN translate to SIP for Enterprise Voice Transport protocol T Carrier or E Carrier on the PSTN convert to RTP or Secure Real Time Transport Protocol SRTP for Enterprise Voice From the Nortel perspective the CS 1000 functions as a media gateway for the clients of the OCS 2007 server Mediation Server The Mediation Server provides signaling and media translation between the Enterprise Voice infrastructure and a CS 1000 gateway Figure 3 CS 1000 and OCS 2007 logical network elements CS 1000 OCS Proxy MCM Active Directory ides User B N iati OCS Front End ree ser B Phone Mediation server CS Front En The Mediation Server provides the following functions e translates SIP over Transport Control Protocol TCP on the CS 1000 gateway side to SIP over mutual Transport Layer Security TLS on the Office Communications Server side e encrypts and decrypts SRTP on the Office Communications Server side e translates media streams G 711 on the CS 1000 gateway side and RT Audio on the Office Communication Server side LLL Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft
105. CM and the TR 87 FE application that reside on CS 1000 This SIP proxy allows communication between the CS 1000 and OCS when different transport protocols TLS and TCP are used An OCS configuration with Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Load Balancer planning 43 Mediation servers supports only TCP However it can interact with TLS gateway through SPS SPS can act as a redirect server for SIP messages so the link between CS 1000 and the SPS can be TLS Load Balancer planning This section provide information on the Load Balancer requirements Load balancer navigation e Load Balancer prerequisites page 43 Load Balancer requirements page 44 e Redundancy with Load Balancers page 45 e High scale and high availability configuration page 45 e Nortel Application Switch NAS page 46 Load Balancer prerequisites e Before you configure a Load Balancer to connect to the Office Communications Server Enterprise pool ensure you configure the following The Load Balancer must meet the Microsoft criteria for a Load Balancer See Load Balancer requirements page 44 Configure a static IP address for servers within your pool For each server within the pool a certificate include for both user and server authentication issued by
106. CM logs 228 Activating MCM logging 229 OCS logs 231 Case checklists 234 Appendix A Call Flow and protocol details 237 Contents 237 Overview 237 Message sequence 238 Call flow 239 Telephony Gateway and Services call flow 239 Supported features 246 Appendix B Configuration Examples 249 Contents 249 Introduction 249 Standard Edition 249 Setting up the lab 250 Collecting required data 251 Configuring the Call Server 252 Signaling Server checklist 262 Active Directory user configuration 269 Checking the MCM installation and configuration 272 Enterprise Edition 275 Overview of general lab set up 275 OCS Management Console 278 Security Certificates 282 Host Authorization 283 Routing 284 Configuring DNS 286 Active Directory configuration 288 Installing and configuring MCM 289 Signaling Server checklist 292 Configuring NRS 293 Normalizing Phone Numbers 295 Appendix C Abbreviations 297 Procedures Procedure Migrating users from LCS to OCS 89 Procedure Installing the OCS Proxy server 108 Procedure Installing the Load Balancer 108 Procedure Installing MCM 3 0 109 Procedure Defining users 114 Procedure Configuring the Host Authorization and Routing for the OCS Front End server 123 Procedure Configuring host authorization for the OCS Proxy 126 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008
107. Call Forward On feature and defining and configuring a PCA TN Administrators CallPilot Network Planning Guide NN44200 201 Communication Server 1000M and Meridian 1 Small System Installation and Commissioning NN4301 1 310 Communication Server 1000M and Meridian 1 Large System Installation and Commissioning NN43021 310 Communication Server 1000E Installation and Commissioning NN43041 310 Signaling Server Installation and Commissioning NN43001 312 IP Peer Networking Installation and Commissioning NN43001 313 Contains information about configuring CallPilot for Telephony Gateway Computer mode calls Contains information about CS 1000 Installation and Commissioning Contains information about CS 1000 Installation and Commissioning Contains information about CS 1000 Installation and Commissioning Contains information about CS 1000 Installation and Commissioning Contains information about creating the required components on a Call Server dialing plans configuring codecs configuring HLOC and HNPA configuring SIP trunks configuring NRS and alternate routing logic for Geographic Redundancy Nortel Communication Server 1000 Administrators Administrators Administrators Administrators Administrators Administrators Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 01
108. Capacity Planning page 46 General Requirements page 51 Telephony Gateway and Services planning page 66 Remote Call Control with SIP CTI page 73 LCS 2005 and OCS 2007 coexistence page 82 Migration planning from LCS 2005 to OCS 2007 page 84 Before you install and configure Nortel Converged Office you must consider the network size and its impact on the type of software and hardware required Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 36 Planning and engineering Nortel recommends that you implement the Telephony Gateway and Services component to provide basic connectivity which you can more readily debug followed by the Remote Call Control RCC for more complex feature operation Configure both Telephony Gateway and Services and RCC only in situations where both components are required Consider the following during the planning process e Consider the size of your network See Network Design page 36 for detailed information about determining your network architecture e Determine the type of users internal and external users and anticipated call traffic For more information about type of users see Table 5 Maximum supported users for each topology page 52 For information about calculating the anticipated call traffic for t
109. Configuration Examples 16 Check LD 21 to confirm that PCA is activated If not configure LD 15 to PCA to ON to allow the incoming call to twin the PCA and make the SIP Gateway call work End Signaling Server checklist Use the following procedure to confirm the correct configuration of the Signaling Server Checking the configuration of the Signaling Server Step Action 1 Confirm that the Signaling Server is version 5 0 or higher Refer to the Product Bulletin for any required patches for Converged Office 2 Confirm that your installation meets the memory requirements The maximum number of SIP CTI TR87 users on a single Signaling Server is 5000 The Standard Signaling Server memory is 1 gigabyte minimum requirement and is required in the following scenarios a if SIP CTI TR87 is co resident with PD RL CL application b if SIP CTI TR87 is co resident with H 323 SIP GW serving more than 200 ports or co resident with Terminal Proxy Server serving more than 1000 IP users 3 Confirm the configuration of the Front End server and OCS Proxy server Right click on My Computer and choose the Computer Name tab For more information see Figure 102 FQDN of the OCS 2007 Front End server page 263 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edit
110. Copyright 2005 2008 Nortel Networks 222 Troubleshooting Accessing permissions for the AD object properties Step Action 1 Install the Operating System Support Tools on the server usually the Tools setup is on the MS Windows 2003 Server setup disk 2 Run the ADSIEdit tool ProgramFiles Support Tools ad siedit msc Navigate to the users object container or the specific user s object Right click the item and open Properties Go to the Security tab and click the Advanced button O a A Q Search for the permission entry specific for the msRTCSIP properties group or RTCPropetySet If there is a specific user group that has access rights to that property group then the best solution is to add the MCM service account to this user group Otherwise you have to allow MCM Service account to read the properties msRTCSIP UserEnabled msRTCSIP PrimaryUserAddress msRTCSIPOptionFlags msRTCSIP Line and msRTCSIP LineServer 7 Click Add 8 Choose the MCM service account and click OK 9 Go to the Properties tab 10 Select User objects in the field Apply onto 11 In the Permissions list box select the Allow check boxes across the Read permission of necessary properties and RTCPropetySet 12 Click OK End Solution 3 Enable propagation of the AD to the Global Catalog Enable propagation of the Active Directory field to the Global Catalog Be sure to specify a Domain Controller LDAP server port 389 to reduce the searc
111. Copyright 2005 2008 Nortel Networks 8 Contents Procedure Configuring a Mediation Server 133 Procedure Enabling replication to the Global Catalog 146 Procedure Configuring the SIP Trunk Domainname 164 Procedure Enabling Remote Call Control and PBX integration 171 Procedure Adding a new normalization rule 195 Procedure Configuring a basic mailbox for the UM user 199 Procedure Adding user Alias as Exchange UM 199 Procedure Configuring a basic mailbox for the UM user 203 Procedure Adding Exchange UM 204 Procedure Checking Telephony Gateway configuration 215 Procedure Checking Remote Call Control configuration 216 Procedure Reconfigure SIP CTI service 219 Procedure Checking the Global Catalog content manually 221 Procedure Accessing permissions for the AD object properties 222 Procedure Enabling propagation of the Active Directory field to the Global Catalog 223 Procedure Resetting MCM debug trace 231 Procedure Activating OCS logs 232 Procedure Enabling OC logs 232 Procedure Setting up the lab 250 Procedure Checking the Call Server configuration 252 Procedure Checking the configuration of the Signaling Server 262 Procedure Checking NRS configuration 266 Procedure Checking the settings of Active Directory user configuration 269 Procedure Checking the MCM installation and configuration 273 Procedure Identifying the active default applications 280 Procedure Checking the configuration of Certificates 282 Procedure Checkin
112. Edition see the Office Communications Server 2007 Document Enterprise Edition Deployment Guide Download Microsoft technical documentation from the Download Center at www microsoft com OCS Proxy server installation The following section describes the OCS Proxy server installation procedures Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 108 Installation Installing the OCS Proxy server Step Action 1 2 On the Windows Start menu choose Run Navigate to the C Office Communications Server_Eval se_eval setup i386 folder For OCS Standard Edition server msi SERVER PROXY SKU SE OR For OCS Enterprise Edition server msi SERVER PROXY SKU EE A new Windows wizard opens prompting you to install the Forwarding Proxy You must complete all the steps in the wizard before continuing Activate the proxy server using command line from Office Communications Server_Eval StandardEdition setup i386 folder Activate on domain lescmd server password lt password gt action activate role proxy Activate on workgroup 1cscmd server password lt password gt action activate role workgroupproxy Type Exit on the command line Run the Installation wizard and select the defaults To get Proxy to appear in OCS navigate to Admin tools Computer Managemen
113. End server and Pool of OCS Proxies SIP CTI TLS 7 Pool of Front End servers and Pool of OCS Proxies All Front End server Proxy Load Balancer FQDN Proxy Load Balancer FQDN lt domain name gt OCS Front End Proxies server FQDN Front End server Pool Proxies IP Proxy Load Balancer FQDN SPS SRS IP Node IP Mediation Servers IP Proxy Load Balancer IP Front End Load Balancer IP Proxy Load Balancer IP lt domain name gt No TCP OCS Proxies IP Front End servers IP Proxy Load Balancer IP Front End Load Balancer IP SPS SRS IP Mediation Servers IP Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Office Communications Server configuration 133 Configuration Comp Host Dest User Type onent Authorization ination Domain 8 Pool of Front End Proxy Load Proxy Load lt domain Front End servers Balancer Balancer name gt servers and Pool FQDN FQDN Pool of OCS Proxies SIP CTI TLS OCS Proxy Load Proxies Balancer FQDN Front End Load Balancer FQDN Pool FQDN Mediation Servers IP Mediation Server configuration Use the following procedures for configuring a Mediation Server WARNING The Microsoft configuration procedures in this document are provided
114. Exchange UM These procedures assume the installation procedures for Exchange UM have already been completed Download Microsoft documentation from the Download Center at www microsoft com Configuring a basic mailbox for the UM user Step Action 1 Configure the OCS user mailbox in Exchange UM 2 Add the Exchange UM Address Extension as CS1000DN domain for every Exchange UM user 3 Select Manually enter mailbox extension and the CS 1000 DN xxxx Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 204 Configuration 4 End Adding Exchange UM Step Action 1 From the Exchange Management Console window click on Recipient Configuration and select Mailbox 2 Select a user For example Brendan McCarthy 3 Right click on the user and select Properties Figure 79 User Properties window for Exchange UM oes Ce ee Be niiz am 2m Brendan McCarthy Properties E cae a CANEL Goneri Uses information Addessand Phone Organization m 3 Server Configuration Account Member Of E Mail Addiesses Recipient Configuration Mailbox Settings Mal Flow Settings Mailbox Features A Mailbox 88 Distribution Group LI Mail Contact RA operbes Cesatile he 23 Disconnected Mailbox Feature i Toolbox Outlook Web Access Exchange ActiveSync 5 Un
115. I MD ed Remote Office 9115 IP Adaptor Carrier Remote Fiber and Fiber II lt lt lt z z z ziz Symposium Desktop TAPI Service Provider for MCA Meridian Link Services MLS Symposium TAPI Service Provider Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control with SIP CTI 77 Systems platforms and applications Interoperable Supported Symposium Agent Symposium Agent Greeting Symposium Express Call Center SECC Symposium Call Center Server SCCS Symposium Web Centre Portal SWCP Periphonics Open IVR VPS is Periphonics Integrated Package for Meridian Link IPML VPS Periphonics Multimedia Processing Server MPS 100 Periphonics Multimedia Processing Server MPS 500 Integrated Call Assistant Integrated Conference Bridge Integrated Call Director Hospitality Integrated Voice Services HIVS Nortel Multimedia Conference Third party applications Application gateway 1000 Microsoft Office Communication Server MS Exchange Server MS Virtual Server 2005 Audio Code Mediant 2000 SIP PRI Gateway Competitors Cisco H 323 GW Avaya H 323 GW Cisco SIP GW Avaya SIP GW Verizon SIP Trunk Nortel Communication Server 1000 Nortel Converged Office Fundamentals
116. I Mapping The SIP URI Map must be configured in order to correctly register with the NRS The Private UDP domain name or Private CDP domain name is used by MCM to obtain the correct context of the Calling Number The SIP URI Map see SIP URI Map is also configured in Element Manager under Node Configuration Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 166 Configuration Figure 58 SIP URI Map CS 1000 ELEMENT MANAGER LAN configuration SNTP Virtual Trunk Network Health Monitor configuration H323 GW Settings Firmware SIP GW Settings ms ape Public E 164National domainname 1 St Public E 164 Subscriber domain name fis sst lt CSs S s Public E 164 Unknown domain name PublicUnknown Public E 164 Special Number domain name PublicSpecial PrivateUDP domain name udp t lt CSsS Private CDP domain name edpudp SS Private Special Number domain name PrivateSpecial Private Unknown vacant number routing domain PrivateUnknown name UnknownUnknown domain name UnknownUnknown SIP CD Services SIP CTI Services Microsoft Unified Messaging Cards Add j Signaling Servers Add The SIP URI Map must match the NRS server configuration in the following manner e The Private UDP domain name maps to the LO Domain on the NRS The Private CDP
117. I application including the trace filter setting and output setting gt SIPCTIShow Show SIP CTI application status and configuration gt SIPCTIClientShow Show information about the all the soft clients associated Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control 211 Prompt Response Description SIPCTITraceLevel lt level gt SIPCTITrace on SIPCTITrace off SIPCTITrace lt MsgRcv gt lt MsgSend gt Configure the TR87 SIP message Trace Level The level can be one of the following 0 TR87 SIP message body ECMA 323 only 1 TR87 SIP message body ECMA 323 and message headers Turn on SIP CTI trace for all soft clients in both incoming and outgoing directions Turn off SIP CTI trace for all soft clients in both incoming and outgoing directions Turn on SIP CTI trace for all soft clients in incoming and or outgoing The parameter is either on or off SIPCTITrace sc lt soft client SIP Tel URI DN gt lt MsgRev gt lt MsgSend gt Turn on SIP CTI trace for a specific soft client in incoming and or outgoing direction s This may result in a number of sessions as a single URI could be used for multiple active sessions SIPCTIlOutput lt Dest gt lt fileName gt
118. ILE USERS 32767 LEFT 32767 USED 0 NORTEL SIP LINES 32767 LEFT 32767 USED 0 THIRD PARTY SIP LINES 32767 LEFT 32767 USED 0 PCA 32767 LEFT 32762 USED 5 AST 32767 LEFT 32756 USED 11 ITG ISDN TRUNKS 32767 LEFT 32767 USED 0 H 323 ACCESS PORTS 32767 LEFT 32767 USED 0 AST 32767 LEFT 32761 USED 6 SIP CONVERGED DESKTOPS 32767 LEFT 32767 USED 0 SIP CTI TR87 32767 LEFT 32760 USED 7 SIP ACCESS PORTS 32767 LEFT 32753 USED 14 RAN CON 32767 LEFT 32767 USED 0 MUS CON 32767 LEFT 32767 USED 0 TNS 32767 LEFT 32639 USED 128 ACDN 24000 LEFT 24000 USED 0 AML 16 LEFT 14 USED 2 IDLE SET DISPLAY NORTEL LTID 32760 LEFT 32760 USED 0 RAN RTE 512 LEFT 512 USED 0 ATTENDANT CONSOLES 32767 LEFT 32767 USED 0 BRI DSL 10000 LEFT 10000 USED 0 MPH DSL 100 LEFT 100 USED 0 DATA PORTS 32767 LEFT 32767 USED 0 PHANTOM PORTS 32767 LEFT 32767 USED 0 TRADITIONAL TRUNKS 32767 LEFT 32767 USED 0 DCH 255 LEFT 254 USED 1 4 Also in LD 22 confirm that the MS_CONV package is present this package is required Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 254 Appendix B Configuration Examples Table 57 LD 22 MS_CONV package Prompt Response Description TYPE pkg 408 Screen output MS CONV 408 5 Ensure that the VSID and the ELAN ID are greater than or equal to 32 and that the SECU parameter
119. IP Address of the OCS Proxy server see Figure 109 Host Authorization page 269 ATTENTION Communication between MCM and the Communication Server 1000 is based on TCP When using TCP enter the IP address instead of FQDN Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 269 Figure 109 Host Authorization Microsoft Office Communications Server 2007 i File Window Help Office Communications Server 2007 gt Forest ocs2007a corp nortel com Enterprise pools ocs2007 apool E Users Sl Front Ends 5 By ocs2007a ocsfel ocs2007a corp nortel com fr Applications By 0cs2007Fe2 0cs2007a corp nortel com General Routing Compression Authentication EE Applications Federation Host Authorization Archiving Voice F Web Conferencing A V Conferencing Specify authorized hosts such as gateways application servers special 5y ocs2007fe2 0cs2007a corp nortel com clients that need additional bandwidth and so forth By ocs2007a ocsfet ocs2007a corp nortel com G Web Components 1 Standard Edition Servers Sewers Outbound Only Throttle As Se Treat As A H E Archiving and CDR Servers 47 11 31 2
120. L CS 1000 ELEMENT MANAGER Maintenance 4 Core Equipment Peripheral Equipment TLS Security IP Network n Security Disabled _IRIGHESISBSEEMES SICa rie Security Policy Security Disabled Maintenance and Reports r Eom a Media Gateways TLS Security Port 5061 1 65535 SANES Client Authentication m Host and Route Tables Network Address Translation Re negotiation 7 QoS Thresholds Personal Directories X 509 Certificate Authentication J Interfaces Engineered Values Primary Proxy or Re direct Server Emargenty Semicas Primary Proxy or Redirect TLAN IP address 47 11 56 25 Geographic Redundancy Database Replication Control State Control Port 5060 Sofware Supports Registration 7 File Upload IP Phone Firmware Primary CDS Proxy or Re direct server flag Voice Gateway Media Card Servers Media Cards PEPs Transport Protocol TCP 7 Customers Lean Secondary Proxy or Re direct Server Routes and Trunks Secondary Proxy or Redirect TLAN IP address 0 0 0 0 D Channels Digital Trunk Interface Port 5060 Dialing and Numbering Plans Electronic Switched Network Supports Registration Network Routing Service Flexible Cade Restriction Secondary CDS Proxy or Re direct server flag 7 Incoming Digit Translation Tools Transport Protocol tcr Backup and Restore CLID Parameters Call Server Initialization Date and Time F Country Code CCC ib
121. L_IP_ID 47 164 116 43 OOOOF600 LYR7 ACTIVE EMPTY APPL ACTIVE For more information on the STAT ELAN command see Software Input Output Reference Maintenance NN43001 711 ATTENTION For redundancy one AML link is required for each Front End within the node regardless of whether the Front End is a leader or a follower LD 17 Configure VAS Value Added Server Response Description CHG Change existing data VAS Value Added Server NEW lt VAS gt VAS ID ranges from 32 to 47 on a small system and from 32 to 127 ona large system lt LINK gt AML ELAN link number provisioned when the AML link was created YES Security For Meridian Link Applications Enable this for the TR 87 FE application on the Signaling Server to acquire DNs Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 175 Configuring the SIP CTI TR 87 ISM limit Incremental Software Management ISM SIP CTI TR 87 is used to define the number of TNs that can be configured with the T87A class of service The TR 87 configuration for a given TN requires that in addition to the existence of the CLS T87A the controlled line itself must also be identified as an AST DN This implies that AST ISMs are also required As part of the ordering process a corr
122. ML traces for ELAN 32 EDD000 enl msgo 32 Enable outgoing AML traces for ELAN 32 Screen output ELAN32 MTYP 3B IACR TN 0 TIME 18 07 34 ELAN32 IN B1B1BE7A OUT B1B1BE7C QSIZE 00000000 ELAN32 03 20 00 00 00 00 1E 3B 00 OB 00 00 95 01 05 36 02 72 14 E6 ELAN32 0C BF EE 01 FF FF FF 00 00 OF FF 00 00 ELAN32 O MTYP 8C IACS TN 0 TIME 18 07 34 ELAN32 IN B1B1BE8B OUT 00000000 QSIZE 00000000 ELAN32 03 27 00 00 00 00 1E 3C 00 OB 00 00 95 01 05 36 02 72 14 E6 ELAN32 0C BF EE 01 FF FF FF 00 00 OF FF 00 00 37 02 98 C2 AA 01 00 ELAN32 MTYP 1D SETFTR TN 0 TIME 18 07 34 ELAN32 IN B1B1C6E8 OUT B1B1C6EA QSIZE 00000000 ELANS32 03 16 00 00 00 00 16 1D 00 OB 00 00 46 01 08 36 02 72 14 3F ELANS32 02 00 00 ELAN32 O MTYP 1D SETFTR TN 0 TIME 18 07 34 ELAN32 IN B1B1C6EE OUT 00000000 QSIZE 00000000 ELAN32 03 1D 00 00 00 00 16 1D 00 OB 00 00 3F 02 98 C2 46 01 08 36 ELANS2 02 72 14 71 01 01 78 02 20 OE SIP CTI traces on the Signaling Server In PDT activate SIP CTI traces on the Signaling Server Table 42 SIP CTI trace in PDT Prompt response oeserpion C SIPCTITrace on activate SIP CTI trace pdt SIPCTITraceLevel 1 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Capturing traces and logs 227 Figure 85 Example of screen output for SIP CTI Traces on the
123. N as Exchange UM 203 Maintenance 209 Introduction 209 Communication Server 1000 209 MCM 3 0 209 Remote Call Control 210 Operational Measurements for SIP CTI 212 Troubleshooting 215 Checking Telephony Gateway SIP Gateway configuration 215 Checking Remote Call Control SIP CTI configuration 216 Lack of memory on Signaling Server 216 SIP CTI services does not come up 217 SIP Dialog not established 217 Solution 1 Check configuration parameters in AD 218 Solution 2 Confirm FQDN and the IP address are correct 218 SIP CTI service is down 218 MCM not synchronizing new users in AD Cache mode 220 Solution 1 Check the Global Catalog content manually 220 Solution 2 Access permissions for the AD object properties 221 Solution 3 Enable propagation of the AD to the Global Catalog 222 OC client not registered 223 Pop up not displayed 223 Two pop ups are displayed 224 Delay for a SIP Gateway call 224 Call Forward is cancelled by Office Communicator 224 Office Communicator disconnecting from the network 225 Capturing traces and logs 225 Communication Server 1000 traces 225 AML traces on the Call Server SIP CTI only 226 SIP CTI traces on the Signaling Server 226 SIP Gateway traces on the Signaling Server 227 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Contents 7 M
124. NV FRA PKCH PCAM CPND LANG ENG HUNT PLEV 02 DANI NO AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 MLWU_LANG 0 KEY 00 SCR 2070 0 ANIE 0 01 HOT P 4 8888 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 157 ANIE 0 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 TRN 18 AO6 19 CFW 16 20 RGA 21 PRK 22 RNP 23 24 PRS 25 CHG 26 CPN 27 28 29 30 31 DATE 30 AUG 2007 For more information about PCA see Features and Services NN43001 106 Caller ID table configuration The Caller ID table is used to correctly build the Caller ID CLID for both Private network and Public network calls from a number extension The Caller ID table is used by all CS 1000 telephones and is required for Office Communicator calls to work In Private network calls where the Uniform Dialing Plan UDP is used the Location Code LOC is normally prefixed to the Called and Calling number Therefore the Active Directory for all users must include the LOC for their number A telephone number of ESN 354 6712 has an LOC of 354 and an extension of 6712 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standar
125. Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 80 Planning and engineering The Microsoft Office Communicator client has no automated mechanism to register to the branch Users must wait for the existing dialog to time out 30 minutes or manually log out and log on again after the IP phones change to local mode Digital and analog telephones in the Branch Office can have Remote Call Control RCC and PBX Integration Enabled support when the Branch Office has access to the NRS and OCS Feature Interactions This section describes the interactions of the Remote Call Control with SIP CTI component Table 17 Feature Interactions of RCC Feature Operation Description Call Forwarding Office Communicator does not reflect call forward state changes made to the CS 1000 telephone itself WARNING Call Forward state changes Office Communicator does not reflect Call Forward state changes made to the CS 1000 telephone When Office Communicator is active and controls a DN make Call Forward changes through Office Communicator to ensure that it is in the correct state When a user logs on to the OCS 2007 from their Office Communicator client the forwarding status saved within Office Communicator overrides the forwarding status configured from the telephone For example if forwarding is off within Office Communicator it is turned off following log on re
126. Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Mediation Server 21 e connects clients outside the network to internal Interactive Connectivity Establishment ICE components to enable media traversal of NAT and firewalls e acts as an intermediary for call flows that a gateway does not support such as calls from remote workers on an Enterprise Voice client The Mediation Server uses the following types of signaling For an inbound call from the CS 1000 the ms call source non ms rtc SIP header is inserted by the Mediation Server For an inbound call from the CS 1000 the Mediation Server Back 2 Back User Agent B2BUA generates a Session Description Protocol SDP offer based on its capabilities in the OCS 2007 e Foran inbound call from the CS 1000 the Mediation Server adds a phone context attribute to a number that is not in E 164 format e For an outbound call from an OC 2007 client the Mediation Server Back 2 Back B2B terminates the dialog and originates a new dialog with the CS 1000 The From header is replaced with a phone number derived from the p asserted identity header e OC 2007 single step transfer The Mediation Server terminates the REFER message and returns the response code 202 The Mediation server sends an INVITE message The Mediation Server does not forward the REFER message to the CS 1000 Figure 4 Signaling and Medi
127. Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 196 Configuration TTT eee ee Figure 72 Company phone number normalization rules for CDP P Company_Phone_Number_Normalization_Rules txt Notepad Eile Edit Format Yiew Help 1 270 3 ext 3 70d dddd xdddd 700 0 DAs ONA ZY NANANNADNS DATENA AAN 142570 1 2 ext ddd dddd xddddd QHARNSON y 1 d a d d s Dox d d d d 0 25 1 2 ext ddd dddd O42 NKsOr 1 d d d d 142 xddddd Seen eel 1 phone contextmicrosoft com dddd C d d d d 16139675000 ext 1 dd xddddd Nua IND AS Daxd 4s NaN aN NGA 1425 1 2 ext 011 dd dddd Xddddd OLLOA CINS ONN JEA CAS ONA JAAHAS O AHCS O ACS OA ACASO 1 3 5 7 9 11 13 15 17 19 21 ext 22 4 j Z 2 Refresh the Address Book on the server by issuing the following command on the server running ABService as shown in the example Figure 73 Refresh Address Book on the server page 197 ProgramFiles Microsoft Office Communications 2007 Server Core ABServer exe syncNow Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Normalizing phone numbers 197 Figure 73 Refresh Address Book on the serv
128. Options 3 Go to the Phones tab 4 Click Enable integration with your phone system box to integrate Communicator to control your desktop phone See Figure 61 Enable integration with your phone system page 173 5 Click on the Advanced button and select Automatic configuration Click OK End Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 173 Figure 61 Enable integration with your phone system lt Personal Phones Alerts General M My phone numbers To enter or edit your phone numbers click the related button To share the number with others select the adjacent check box WorkPhone zo M7 Publshthis phone number Mobile Phone om T Publish this phone number Home Phone 6 gt Publish this phone number Other Phone E PD Publish this phone number Phone integration IV Enable integration with your phone system Advanced Advanced Phone Integration Configuration x Automatic configuration Configure sethngs Type the remote call control URI and phone URI below If you do not have this information contact your system administrator Remote call control URI sip sip 2070 phone context cdp udp test com Phone URI tel fiei 16139675000 ext 2070
129. P CTI services does not come up SIP Dialog not established Problem Phone integration is enabled in Office Communicator and a SIP dialog for TR 87 was attempted and not established successfully Symptom When logged into the Office Communicator the phone icon is not displayed Possible cause 1 The Server URI or the Line URI is incorrect Possible cause 2 Use Microsoft s nslookup tool to verify the DNS configuration on the Signaling Server and the Host Name resolution for each IP address For more information on the nslookup tool see Figure 83 nslookup tool page 218 or visit the Microsoft Web site at http support microsoft com kb 200525 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 218 Troubleshooting Figure 83 nslookup tool cx c windows system32 cmd exe nslookup Microso ft Windows Version 5 2 3796 lt C gt Copyright 1985 2663 Microsoft Corp C windows s ystem32 gt ns lookup Default Address gt 47 11 Server Address erver ocs20 7a ocsfel ocs2687a corp nortel com 47 11 56 51 56 51 ocs2667a ocsfel ocs2007a corp nortel com 47 11 56 51 ocs2007a ocsfei ocs2007a corp nortel com 1 56 51 Solution 1 Check configuration parameters in AD Check the configuration parameters in Active Directory for this user R
130. P and Remote Call Control RCC Office Communicator 2007 For detailed information about using Office Communicator 2007 and its components see Converged Office User Guide Microsoft Office Communications Server 2007 NN43001 123 Documentation References A list of Nortel and Microsoft documentation is available for reference from the following Web sites e You can download Nortel documentation from the Nortel technical documentation Web site at www nortel com Download Microsoft technical documentation from the Download Center at www microsoft com The following Nortel technical documents are relevant to Nortel Converged Office Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Documentation References 33 Table 1 Nortel technical documentation Technical document Converged Office User Guide Microsoft Office Communications Server 2007 NN43001 123 Communication Server 1000E Planning and Engineering NN43041 220 Content Contains information about using the OC client Contains instructions about calculating the anticipated call traffic for the CS 1000 Primary audience General users Administrators Features and Services NN43001 106 Contains information about the Multiple Customer environment Multiple Appearance DN
131. P phone codec profile Q0S Embedded LAN ELAN configuration Call server IP address 47 11 56 7 Unistem Signaling port 15000 Broadcast port 15001 1024 65535 Telephony LAN TLAN configuration Unistem Signaling port 5000 RIP RTCP Starting port 5200 1024 65535 Embedded LAN ELAN Routes Aaa Host Table Add Primary DNS Server IP address 47 11 56 51 Alternate DNS Server1 IP address 0 0 0 0 Alternate DNS Server2 IP address 0 0 0 0 SNTP Virtual Trunk Network Health Monitor configuration SIP Trunk configuration For an Office Communications Server to use a CS 1000 as a SIP Gateway SIP Trunks must be configured on the CS 1000 The configuration of the SIP Trunk requires that configuration be done on both the Call Server and the Signaling Server For more information on how to configure SIP trunks see IP Peer Networking Installation and Commissioning NN43001 313 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 161 Figure 55 A CS 1000 with existing SIP trunks requires a configuration change to be compatible with Office Communications Server In order for a SIP Trunk to communicate with Office Communications Server the SIP Transport Protocol must be configured as TCP not UDP s
132. SC for example 8200 The DSC is configured on the NRS as a routing entry for the MCM Gateway endpoint Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM 3 0 configuration 137 The call is routed to the NRS The invite is sent to the NRS which returns a 302 and the CS 1000 sends an invite to the MCM Proxy At this stage the invite includes a special header called x nt ocn that contains the actual number called Use this header to compare against the Active Directory map for the user s Line URI This method is used to prevent you from having to program the for each user to determine the correct DN upon which to terminate the call The MCM then routes this call to the proper Mediation Server based on the SIP GW ID provided in the INVITE and the Routing Table configured on the MCM You need not configure each user Configure only the routing DN and the header is automatically injected to identify the called party MCM Direct configuration For small CS 1000 deployments without NRS MCM supports Direct configuration In this mode MCM sends an invite from the client directly to the CS 1000 node IP address specified in the MCM configuration MCM does not check CS 1000 availability in Direct mode configuration For more information about the various MCM configuration fields
133. SIP Routing page 68 the number is 231 3052 Calls made from a user to any endpoint Public or Private are directed to their CS 1000 The CS 1000 tandems the call to the other CS 1000 if necessary SIP routing ensures the following e Outgoing Office Communicator calls made by a twinned client can be tracked by Call Detail Recordings CDR e Calls from an Office Communicator to incompatible systems can be made In Figure 22 SIP Routing page 68 the user david ocsserver com calls 6 441 5431 AC1 LOC DN The From header in the INVITE has David s Line URI in the format of E 164 ext 2313051 The MCM gets the extension number 2313051 and uses the NRS to find the CS 1000 associated with the number 231 3052 and directs the call This CS 1000 directs the call to the CS 1000 that has the destination number of 441 5431 which then directs the call to the appropriate end user device Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 68 Planning and engineering S amp L ee Figure 22 SIP routing MCM queries NRS for number 231 3052 Active Directory Local set with DN 5431 oO ee ws rh d ee ea aanst Call sent to DN 5431 OC client User david ocsserver com Call sent to destination to CS 1000 that has CS 1000 HLOC of 441 HLOC 441
134. Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM 3 0 configuration 139 Figure 44 MCM Multimedia Convergence Manager 3 0 NOT CONFIGURED MCM menu options The following lit describes the function of each MCM menu command e Actions Start start MCM service Stop stop MOM service Restart stop and start MCM service Exit close current GUI for MCM service e Tools Configuration Active Calls Count Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 140 Configuration Active Directory Query Backup Restore Set Log Level e Help Get help and general information about MCM MCM Configuration To access the MCM Configuration window go to the MCM console window select the Tools menu and then select Configuration Figure 45 MCM configuration window Configuration xi m Network Topology Active Directory Configuration Call Server cs 1000 z Query Server Synchronize at 0300 Local Cache Synchronize Now C SRS PimayiP 47 11 56 25 C Local Cache than Quet Server SPS Secondary IP T E P pe a Registration ID MCM ocs2007a corp nortel co I Non Default AD LDAP Server ne Registration IP 4
135. Signaling Server Srewenewerenewenenewe PUTTY log 2008 01 23 22 37 58 SIPCTITrace 23 01 08 23 39 39 lt xml version 1 0 encoding UTF 8 2 gt SIPCTITrace 23 01 08 23 39 39 lt Deliveredevent xmins http www ecma international org standards ecma SIPCTITrace 237 01 08 23 39 39 323 csta ed3 gt SIPCTITrace 237 01 08 23 39 39 lt monitorcrossRefID gt 37 lt monitorcrossRefID gt SIpcTiTrace 23 01 08 23 39 39 lt connection gt lt cal1ID gt 19797 lt cal1ID gt lt deviceID gt tel 16139675000 ext 3050 lt SIPCTITrace 23 01 08 23 39 39 deviceID gt lt connection gt SIPCTITrace 23 01 08 23 39 39 lt alertingDevice gt lt deviceldentifierstel 16139675000 ext 3050 lt devicerden berrertnaces Serer 33 30 30 tifier gt lt alertingbdevice gt SIPCTITrace 23 01 08 23 39 39 lt callingDevice gt lt deviceIdentifier gt tel 2014 phone context cdp udp lt device SIPCTITrace 23 01 08 23 39 39 Identifier gt lt callingDevice gt SIpcTiITrace 23 01 08 23 39 39 lt calledDevice gt lt deviceldentifier gt tel 16139675000 ext 3050 lt deviceldenti srpcTitrace 23 01 08 23 39 39 fier gt lt calledDevice gt SIPCTITrace 23 01 08 23 39 39 lt lastRedirectionDevice gt lt notRequired gt lt lastRedirectionDevice gt ences 23 01 08 23 39 39 lt localconnectioninfo gt alerting lt localconnect ioninfo gt lt cause gt normal lt cause SIPCTITrace 23 01 08 23 39 39 gt
136. Signaling and media paths Phone Call SIP TR 87 Computer Call SIP CS 1000 Signaling Server TR Front SIP Gateway End AML ISON CS 1000 Call Server Number formats supported by Office Communicator Dialstrings and E 164 International number format are the two types of numbers used by Office Communicator Both number formats apply to computer and phone calls with Office Communicator Dialstrings By default digits dialed from Office Communicator that are not fully qualified are sent as dialstrings The sequence of digits entered in Office Communicator are sent directly to the Call Server to be dialed This allows a user to dial all numbers that you would typically expect to dial from a phone local to the CS 1000 Normalization rules should be defined in the Location Profile to convert the dialstrings to the E 164 International format for all types of PSTN calls For example NXX NPA and International E 164 International Format Numbers The recommended format of numbers stored in Microsoft applications is the E 164 International number format This is a variable length number that consists of a plus sign followed by a 1 to 3 digit country code and a national number 15 n digits long where n is the length of the country code Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright
137. Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 66 Planning and engineering If calls that enter the Call Server are international and outside of the country of the caller the translator must contain entries that recognize the international numbers and route the call to the appropriate route list These entries are generally within the existing AC1 AC2 translator as they are used to route international calls that are dialed directly from telephones E 164 international format numbers for SIP Gateway and SIP CTI For information about E 164 international format numbers for SIP Gateway Computer calls see E 164 International Format Numbers from Office Communicator Computer Calls SIP Gateway page 170 For information about E 164 international format numbers for SIP CTI Phone calls see Dialing E 164 International Format Numbers from Office Communicator Phone Calls SIP CTI page 190 Telephony Gateway and Services planning This section describes the planning and engineering issues associated with the Telephony Gateway and Services component Table 14 Systems platforms and applications page 66 identifies the systems platforms and applications supported by the Telephony Gateway and Services component Telephony Gateway and Services navigation Systems platforms and applications page 66 e Capacity page 67 Redundancy page 67 e SIP routing page 67 e Feature Interac
138. Step Action 1 Click Forest and then Properties 2 Select Voice Properties in the OCS management console 3 Under Global Policy select the desired policy and click Edit This policy will be applied for all users 4 In the Edit Policy window click the Allow simultaneous ringing of phones box End Enabling dual forking by user When applying voice policies on a per user basis dual forking can be enabled for the user by selecting an appropriate policy Step Action 1 Click Forest and then Properties 2 Select Voice Properties in the OCS management console 3 Under Use per user policy select the desired policy and click Edit This policy will be applied on a user basis 4 In the Edit Policy window click the Allow simultaneous ringing of phones box Go to Users in the OCS configuration console 5 6 Select a user and click Properties 7 In the properties window click Additional Options configure 8 Select the desired policy Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 122 Configuration End Applying policy Step Action 1 In the User Options window click Enable Enterprise Voice 2 Select Another Policy The policy can be assigned simultaneously to several users using the Configure Users wizard End OCS configuration
139. TCP or TLS TCP TLS Exchange UM ocs JA Front End TLS ocs Client Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 100 Planning and engineering Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 101 Installation This chapter contains the procedures necessary to install CS 1000 components and Office Communications Server OCS 2007 on a CS 1000 system The first step is to install the necessary CS 1000 components if you do not already have a working CS 1000 system in place and then install the Microsoft server components After all hardware and software is installed you can then configure the Telephony Gateway and Services or Remote Call Control components After configuration is complete normalization of telephone numbers SIP routing and redundancy help you integrate the Nortel and Office Communications Server 2007 domains Figure 27 Installation and configuration process page 102 illustrates this process Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyrigh
140. The CLID table entry 0 must have the correct HLOC of 354 HLCL of 967 and INTL of 1 The CLID table entry of 0 with an HLOC of 354 is configured in the following manner Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 159 Table 35 LD 15 Prompt Response Description TYPE TYPE NET_DATA CUST The response to SIZE must be a number greater than 0 The response to ENTRY must match the CLID table entry for the target telephones Generally the default is 0 Home LOC and Home NPA configuration In order for the correct Caller Line ID CLID to be correctly displayed for Office Communicator calls to the Public network both the HLOC and HNPA can require configuration All Office Communicators that are part of an ESN network require HLOC configuration All Office Communicators that make calls to the Public network in North America require that the Area Code be configured For more information on the HLOC and HNPA see P Peer Networking Installation and Commissioning NN43001 313 DNS Server configuration Host Table configuration is replaced in Release 5 0 with DNS configuration In Element Manager under LAN configuration see DNS configuration you can enter up to three DNS server IP addresses The DNS s
141. a terminal window is DES IPTIE TN 081 0 00 02 VIRTUAL TYPE IPTI CDEN 8D CUST 0 XTRK VTRK ZONE 000 TRK ANLG NCOS 0 RTMB 10 3 CHID 3 TGAR 0 STRI STRO WNK WNK SUPN YES AST NO IAPG 0 CLS UNR DIP WTA LPR APN THFD XREP P10 NTC MID TKID AACR NO ATTENTION All of the SIP Virtual Trunks must be configured to WNK WNK Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 163 The Route Data Block is ESN5 if the output from Element Manager or a terminal window is TYPE RDB CUST 00 DMOD ROUT 10 DES IPROUTE TKTP TIE VTRK YES ZONE 100 PCID SIP ANTK SIGO ESN5 STYP SDAT ATTENTION If the Route Data Block RDB already has associated Virtual Trunks and is configured to SIGO STD all Virtual Trunks must be removed before the RDB can be changed to ESN5 Domain naming In most configurations where the CS 1000 acts as a SIP Gateway for a Office Communications Server it is recommended that the SIP Trunk Domain name and the Office Communications Server Domain name be an exact match In situations where both the OCS and the CS 1000 have already both been assigned a domain name and the domain names do not match there is an alternative MCM can be configured to register to the NRS using an End_Poi
142. a 323 csta ed3 gt lt monitorcrossRefID gt 37 lt monitorcrossrRefIb gt lt connection gt lt callID gt 19806 lt callID gt lt devicelp gt tel 4 16139675000 ext 3050 lt devicelD gt lt connection gt lt alertingDevice gt lt deviceldentifier gt tel 16139675000 ext 3050 lt deviceldentifier gt lt falertingDevice gt lt callingbevice gt lt devicerdentifier gt tel 4 16139675000 ext 2014 lt deviceldentifier gt lt callingbdevice gt lt calledDevice gt lt deviceldentifier gt tel 16139675000 ext 3050 lt deviceldentifier gt lt calledDevice gt lt lastRedirectionDevice gt lt notRequired gt lt lastRedirectionDevice gt lt localconnectioninfo gt alerting lt localconnectioniInfo gt lt cause gt normal lt cause gt lt Ddeliveredevent gt 01 21 2008 15 02 18 898 1E498 1E494 INFO End of Data Received 47 11 56 51 5061 To Local Address 47 11 56 165 2968 2113 bytes The TR 87 FE that resides on the Signaling Server contains a feature to insert the appropriate dial plan prefix either national or international depending on the location of the Call Server and destination of the call This ensures calls within the country use the national dial format and calls outside the country use the international dial format This feature is enabled or disabled in Element Manager in the SIP CTI Settings section When All International Calls As National is enabled any calls within the local
143. a certification authority in the pool s local domain Configure a VIP address and a DNS record for the load balancer Test users created and SIP enabled in the pool Install root certificate from CA in the domain or trusted CA on client computers Log on to all servers in the pool using TLS to ensure server and client certificates work Configure Port 135 on Load Balancers to enable server side block and allow functionality for users and move user scenarios to pools through DCOM For example perform remote DCOM based database operations Nortel recommends the minimum configuration Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 44 Planning and engineering Table 3 Load balancer minimum configuration Service Protocol Port range Description TLS pool TCP 5061 The client listens over the same connection that is open to the server By default the server listens on port 5061 TCP The server sends packets to the client only over the client TLS session DCOM Installation and management Optionally configure the TCP pool on port 5060 for clients to connect to the Load balancer through TCP Load Balancer requirements A Load Balancer for the Office Communications Server OCS Enterprise pool must meet the following requirements
144. a path between the OC client and CS 1000 Mediation OCS Proxy with MCM Cs 1000 TCP SIP IP Phone User server Soy Wi Za ae a a v aa 3 ps n OCS Front End OC client Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 22 Converged Office component overview Remote Call Control with SIP CTI TR 87 The CS 1000 and OCS 2007 integration feature allows clients of the two systems Microsoft OCS 2007 and Nortel CS 1000 to communicate with each other You can associate an OC Client which connects to the OCS with a CS 1000 line You can perform operations on the CS 1000 line through the OC Client using Remote Call Control RCC often referred to as Phone Mode This feature allows for consistent access to RCC service control and configuration and telepresence functions across different endpoints supported by the CS 1000 The Nortel Converged Office Solution is implemented through an open interface to ensure that any CS 1000 feature supported through OC 2007 is also accessible to applications from other vendors and application developers who support these interfaces The SIP CTI TR 87 protocol is on the CS 1000 Signaling Server OC 2007 uses the TR 87 specification to implement phone integration throughout the suite of Microsoft Office ap
145. affic The main impacts are e During transition periods situations can arise where IP phones are registered to a Call Server that is different from the call server that provides support for the TR 87 FE In this situation TR 87 support is undefined TR 87 clients can register successfully however the status of the IP Phone is impacted by any actions performed on the telephone or the TR 87 client as the FE and IP Phone interface different Call Servers NRS is required to support redundancy Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control with SIP CTI 79 After an event occurs that causes the IP Phones to register to a server other than the Front End server and then to return to the Front End server the Office Communicator 2007 client does not automatically follow the IP Phone registration To direct the TR 87 sessions back to the TR 87 FE that corresponds to the home TPS take one of the following actions Users must log out and log back onto the TR 87 client for example Office Communicator 2007 to force the previous SIP dialog to terminate so that a new dialog can be established which NRS redirects to the correct TR 87 FE An administrator issues the SIPCTIStop all command on the Signaling Server on which the TR 87 sessions currently r
146. ai Distributed File System Event Viewer S3 Remote Desktop Connection mead amp Licensing I Run E Local Security Policy La Wireshark f Manage Your Server 3 windows Security e Microsoft NET Framework 1 1 Configuration McM Pp Microsoft NET Framework 1 1 Wizards Network Load Balancing Manager a Notepad EB Office Communications Server 2007 i Performance 2a Remote Desktops ey Routing and Remote Access All Programs gt By Services 2 Choose Microsoft Office Communications Server and right click to select Properties Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Office Communications Server configuration 127 Figure 40 Office Communications Server Management Console Computer Management J File Action View Window Help e om Enl m Computer Management Local E System Tools i amp a Event Viewer Shared Folders Local Users and Groups Performance Logs and Alerts Device Manager Ey Storage EE Removable Storage 2 Gifice Communications _ Server 2007 Status Event Log Performance 3 General Settings Proxy ocs2007a proxy ocs2007a Server to server outgoing compression o 3 Default certificate settings Name Disk Defragmenter Disk Management B T Services and Applications E 8 Telephony i Se
147. ain or UDP domain MCM APP Proxy FQDN For example e Sip 5001 phone context cdp udp proxy ocs2007 corp nor tel com CDP format e Sip 3435001 phone context udp proxy ocs2007 corp nor tel com UDP format Specify the URI of the user s telephone in the Line URI field The Line URI must be in the format tel E164 ext CDP or UDP For example e tel 16139675000 ext 5001 CDP format tel 16139675000 ext 3435001 UDP format ATTENTION It is important to note that the chosen numbering plan must be applied to the PCA and MCM configurations End Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Active Directory configuration 117 Figure 33 Enable Remote call control User Options E3 M Telephony Select a telephony option These settings affect only those calls that are routed through IP PSTN or remote call control gateways C Enable PC to PC communication only emote call controf C Enable Enterprise Voice F Enable PBX integration Note To enable both remote call control and PBX integration you must specify a Server URI below Policy Default Polic z Line URI Federation a e G Enable federation Enable remote user access J Enable public IM connectivity m Archiving J Archive interna
148. al country The call originates through AML from the Call Server using the national dial string 614167008000 Scenario 2 A call is placed from Office Communicator to 31123456789 The TR 87 Front End application on the Signaling Server uses the preceding SIP CTI settings to determine that the E 164 destination is not within the local country The call originates through AML from the Call Server using the international dial string 601131123456789 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 184 Configuration SIP CTI Dial Plan prefixes The SIP CTI dial plan prefixes configuration settings are used to prefix phone numbers sent to the Call Server as a result of SIP CTI call attempts Parameter National Prefix When calls are made to E 164 fully qualified numbers this parameter is used in combination with the International Calls as National setting in the CTI IP settings section When a call to an E 164 destination contains the same country code as the local country the call is placed from the Call Server as a national call using this prefix rather than the international call prefix This parameter is also used to prefix calls that are made with a URI that contains a phone context equal to the Public E 164 National domain in the SIP URI map Refer to Parameter Intern
149. al Terminals Save and Transfer Cancel Bookmarks un m System 2 Alarms VGW and IP phone codec profile Maintenance Core Equipment Enable Echo canceller Vv Loops 2 Senoi Echo canceller tail delay 128 milliseconds MSDUMISP Cards A E E Conference TDS Multifrequen Voice activity detection threshold 17 20 10 DBM Tone Senders and Detectors Idle noise level 65 Peripheral Equipment 327 327 DBM IP Network 1 Nodes Servers Media Cards DINE Tone detection iiz Maintenance and Reports Enable Modem Fax pass through mode 7 Media Gateways Zones Enable V 21 FAX tone detection V Host and Route Tables Network Address Translation FAX maximum rate 14400 7 bps QoS Thresholds f Personal Directories FAX playout nominal delay 100 0 300 milliseconds Interfaces Value Added Server FAX no activity timeout 20 10 32000 milliseconds Property Management Systerr Engineered Values FAX packet size 30 7 Emergency Services Service Parameters Codec 6711 Select 7 Access Numbers and Routing Codec Name G711 Emergency Response Locatii Subnet Information Voice payload size 20 Y msiframe Dynamic ELIN Virtual Office Phone Voice playout jitter buffer nominal delay 40 7 Geographic Redundancy Database Replication ai gt Modifications may cause changes to maximal delay settings Voice playout jitter buffer maximum delay 80 7 Loss Plan configuration
150. al plan window f Exchange Management Console iol x Eile Action View Help e Am em PE TF malloan oferenda Mccarthy Properties EY E1 4a e Organization Configuration Tah Pate mito Mailbox Settings Mail Flow Settings Mailbox Features Select Dial Plan oi x General UserInformation Address andPhone Organization File View Account Member Of E Mail Addresses Search Each e mail address type has one default reply address The default reply j address is displayed in bold To change the default reply address select an entry in the list and then click Set as Reply E mail Addresses M woe D tn wr m are Address E xtension BrendanMcCarthy ocs2007a corp nortel com Dial plan Phone context Cr FDialPlan OK Cancel IV Automatically update e mail addresses based on email address policy 1 object s selected 1 object s found 8 The new EUM address is added To find the new UM Extension click on the Mailbox Features tab right click on Unified Messaging and select Unified Messaging Properties In the UM Addresses Extensions field there are three addresses e CS 1000 DN CS 1000 DN domain useralias domain Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks OCS 2007 users using UM 2007
151. alancer presents a single virtual IP VIP address to clients to prevent direct access to individual OCS 2007 Enterprise Edition servers The Load Balancer uses an algorithm for example round robin or fewest connections to route new client requests to the Office Communications Servers Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 32 Converged Office component overview Hardware Load Balancers deliver load distribution to avoid a single point of failure Other benefits include increased performance and added redundancy The CS 1000 uses Load Balancers for the signaling path of VoIP calls and Remote Call Control A Load Balancer is not required if you deploy e a Standard Edition server e asingle Enterprise Edition Front End server A load balancer is required if you deploy e multiple OCS 2007 Enterprise Edition Front End servers e an Array of Edge Servers e an Array of Directors in OCS 2007 Microsoft recommends deploying a hardware load balancer for arrays of Office Communications Server 2007 Edge Servers and Directors but it is not a requirement Office Communications Server 2007 does not support the use of Windows Server 2003 Network Load Balancer in production or lab deployments The CS 1000 is only concerned with the load balancers for the signaling path for Vol
152. ample CDP 4 digits d d d d 16139675000 ext 1 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 296 Appendix B Configuration Examples If the Telephone Number is normalized to the Line URI format you can use the Click to Call feature to show the caller s user name when the Address Book Service is available Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 297 Appendix C Abbreviations ACD Automatic Call Distribution AD Active Directory AML Application Module Link ATS Activity Tracking System AUX Auxiliary B2BUA Back 2 Back User Agent BCC Basic Client Configuration BRSC Basic Rate Signaling Concentrator CAST Customer Assurance and Serviceability Test CCMS Contact Center Manager Server CCR Customer Controlled Routing Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 298 Appendix C Abbreviations CDP Coordinated Dialing Plan CDR Call Detail Recording CS Communication Server CSTA C
153. ance and overseas numbers that the number and extension 3052 can on the CS 1000 For more information see Configuring the Call Server page 151 MCS 5100 MCS 5100 interoperability and federation with Office Communications Server requires that a CS 1000 reside between the two servers and is limited to voice SIP Trunks TCP or TLS based SIP trunks are supported SIP trunks and gateways must be enabled with enough trunks to handle the traffic between the CS 1000 and Office Communications Server For more information see Trunking page 55 Phone mode Office Communicator supports phone mode where it controls the desktop telephone to originate or answer calls and the VoIP mode where voice calls can originate or be answered from the client Hold and Transfer Office Communicator supports Hold and Transfer in stand alone or VoIP mode Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control with SIP CTI 73 ipDialog Ethernet Phone Office Communicator clients can work with the ipDialog Ethernet Phone only if it is tandemed through a CS 1000 Country or region tone configuration Country or region tone configuration is not supported by Office Communications Server or Office Communicator Conference Incorrect participants are displayed on the conference conversat
154. ancy with Load Balancers You can add redundancy to your network by placing Load Balancers such as a Nortel Application Switch between the OCS 2007 Front End servers and Mediation Servers and between the Mediation Servers and the OCS 2007 Proxy Servers The outgoing Load Balancer balances SIP invites from the Mediation Server to the OCS Proxy server The Mediation Server sends all SIP Invites to the Virtual IP VIP of the outgoing Load Balancer The Load Balancer then sends the SIP Invite to the least busy Office Communications Server 2007 OCS Proxy The incoming Load Balancer balances SIP invites from the Mediation Server to the least busy Front End server This is the same load balancer that is used when the Office Communicator addresses the pool for registration The OCS Proxy sends all SIP invites to the Virtual IP VIP of the incoming Load Balancer Redundancy is also ensured for calls to an Office Communicator user by having each OCS Proxy server register to the MCM and the Mediation Server to the NRS with a unique registration ID and different cost factor Therefore if one of the OCS Proxy servers is unavailable the next one is selected High scale and high availability configuration The pool of Front End servers processes inbound and outbound traffic In this example the Load Balancer routes incoming SIP messages to the less busy server based on a configured algorithm The Load Balancer VIP Nortel Communication Server 1000 N
155. ansferSuccesses e SIPCTITotalTransferCallRequests e SIPCTITotalTransferCallSuccesses e SIPCTITotalMonitorStartRequests e SIPCTITotalMonitorStartSuccesses e SIPCTITotalMonitorStopRequests Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control 213 e SIPCTITotalMonitorStopSuccesses e SIPCTITotalConferenceCallRequests e SIPCTITotalConferenceCallSuccesses e SIPCTITotalSetForwardingRequests e SIPCTITotalSetForwardingSuccesses e SIPCTITotalGetForwardingRequests e SIPCTITotalGetForwardingSuccesses e SIPCTITotalSessionTerminated For information on how to access these OM s through Element Manager see Element Manager System Administration NN43001 632 Signaling Server Expert Level CLI Commands Using Signaling Server Expert Level CLI commands as shown in Table 38 Signaling Server Expert Level CLI commands page 213 you can trace AML commands that are sent by the TR 87 FE to the Call Server on behalf of the Office Communicator clients that may be active Table 38 Signaling Server Expert Level CLI commands Prompt Response Description SIPCTIAmITrace level Configure AML Trace level for SIP CTI application The level can be one of the following O Turn off trace 1 Print all input and output AML data buffer 2 Print all input and
156. ar Rat component Och Stat Loggeg buen to sat lagged the checked conpurert sath Pe cortaged vel ard fags OC logs The following procedures describe how to enable logs for OC client The tracing log folder is stored in the user s Documents and Settings sub folder with the uccplog extension Enabling OC logs Step Action 1 From the OC client select the Options menu Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Capturing traces and logs 233 2 Choose the General tab 3 Select the Turn on logging in Communicator and the Turn on Windows Event Logging for Communicator checkboxes See Figure 90 Turn on Logging and Windows Event Logging page 233 4 Click OK End Figure 90 Turn on Logging and Windows Event Logging Office Communicator userd ocs2007 Available Available a Type anote Busy Do Not Disturb Be Right Back Instant message settings r Ple trarafer 0006 Away Reset Status kat ei Windows Media Player E Sign Out Communicator language Loggng Personal Phones Alerts General F Show eenokicons in ratat messages Store recetved Files in this folder Ptdccuments and Seting Adminiezr ator OCS2007SERVIMy Docume F Pause Windowes Medis Player for calls video cal
157. ata Sources ODBC E Archiving and COR Servers Q x DHCP Administrator ie E 3 ons g naNO Beever vg My Computer Domain Controller Security Policy fa Domain Security Policy Gyw AERE E contol Panel gt Event Viewer Bg Group Policy Management Eg Internet Information Services 115 Manager Wie Administrative Tools a Notepad D Printers and Faxes Gg Licensing os Manage Your Server ry Wireshark Help and Support Ge Microsoft NET Framework 1 1 Configuration R D ae FE Microsoft NET Framework 1 1 Wizerds 43 Renee Restton Sopar aon Fe Microsoft NET Framework 2 0 Configuration S Ee NE NENA FT Run Network Load Balancing Manager i microsoft jeetin z s 2007 C mea 6 Wincows Security 2 Click on the Office Communications Server the server to which you want to add Host Authorization and change the Routing right click on Front Ends and choose Properties See Figure 37 Office Communications Server Front Ends page 124 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 124 Configuration Figure 37 Office Communications Server Front Ends Microsoft Office Communications Server 2007 File Action Yiew Window Help e s MFA j Console Root Office Communications Server 2007 Forest ocs2007a co C
158. ation Servers Pool Server Server Routing Domain Application None None Proxy Server s FQDN Next hop IP IP Address of the Application Proxy Server Transport TCP Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 130 Configuration OCS Mediation Server OCS Application Server OCS Front End Servers Pool Port 5060 Phone URI No Replace host in request URI No IP Address of the OCS Application Proxy Server Host Authorization Outbound Only No Throttle as Server Yes Treat as Authenticated Yes None NRS SPS IP Address Signaling Server Node IP Address All IP Addresses of Mediation Servers IP Address of all Front End Servers Table 25 Routing rules Configuration Comp Host Type onent Authorization 1 Single Front Front End OCS Proxy IP End server server and single OCS Proxy All TCP OCS Proxy Front End server IP Dest ination OCS Proxy IP User Domain lt domain name gt SPSISRSIP Node IP Mediation Servers IP OCS Proxy FQDN Front End server 2 Single Front End server and single OCS Proxy SIP CTI TLS OCS Proxy Front End server FQDN SPS SRS lt domain name gt No Node IP Mediation Servers IP Nortel Communication
159. ation password E 164 country code E 164 area code E 164 international dialing access code E 164 international dialing code length E 164 national dialing access code E 164 national dialing code length E 164 local subscriber dialing access code ee Required value Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 275 Figure 115 MCM Configuration screen 2 Configuration xi m Network Topology Active Directory Configuration Call Server s10 o Query Server Synchronize at ozo Local Cache Synchronize Now C SRS Primary IP 47 11 56 25 C Local Cache then Query Server SPS Secondary IP 05 0 0 0 C aes Registration ID MCM ocs2007a corp nortel co F Non Default AD LDAP Server ne Registration IP 47 11 56 54 Sevele 0 0 00 Pon Mode Proxy All x M Network Dial Plan SIP CTI CS1000 SIP GW IP a7 11 56 24 Authorization Transport TCP Por 5060 DialPlan cop x E I Mediation Server Routing Table AccessCode vs Incoming Call Processing Parameters Outgoing CLID Number Parameters Called Phone Context edp udp PrefixDelete 0 Prefix Insert J Called Phone Prefix Delete mM Outgoing CLID Name Parameters Called Phone Prefix Insert I FirstName LastName I LastNam
160. ation rules associated with a particular location constitute a location profile Phone usage records A phone usage record specifies a class of call internal local long distance or whatever that can be made by various users or groups of users in an organization Voice policy A voice policy associates one or more phone usage records with one or a group of users Route A voice route associates target phone numbers with particular IP PSTN gateways and phone usage records Source based routing must be used for CS 1000 and OCS 2007 integration Define users and enable their Voice and RCC capabilities End Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Office Communications Server configuration 121 Voice mail must always be configured on the CS 1000 and not Office Communicator Configuring communication to the CS 1000 gateway is performed at the Mediation Server Dual forking is configured based on OCS Voice Policies which in turn may be applied globally or on a per user basis For more information on configuring Voice Policies see Microsoft Office Communications Server 2007 Enterprise Voice Planning and Deployment Guide Download Microsoft technical documentation from the Download Center at www microsoft com Enabling dual forking globally
161. ational Calls As National page 183 for an example of the use of this parameter Parameter International Prefix When calls are made to E 164 fully qualified numbers this parameter is used in combination with the International Calls as National setting in the CTI settings section If the International Calls as National feature is disabled all calls to any E 164 number are prefixed with this prefix If the International Calls as National feature is enabled only calls to E 164 destinations outside of the local country are dialed with this prefix Refer to the section Parameter International Calls As National page 183 for an example of the use of this parameter Parameter Location Code Call Prefix This parameter is used to prefix calls that are made with IRAs with a phone context equal to the Private UDP domain in the SIP URI map This parameter is also used in conjunction with the Calling Device URI Format setting Refer to the section Parameter Calling Device URI Format page 186 for an example of the use of this parameter Parameter Special Number Prefix This parameter is used to prefix calls that are made with a URI that contains a phone context equal to the Public E 164 Special Number domain in the SIP URI map Parameter Subscriber Prefix This parameter is used to prefix calls that are made with a URI that contains a phone context equal to the Public E 164 Subscriber domain in the SIP URI map Nortel Co
162. aximum Associations per DN 10 ba Place International Calls Within This Country As National Calls V Dial Plan Prefix National Prefix 67 International Prefix emo Location Code Call Prefix 6 Special Number Prefix beo il Subscriber Prefix bpo CLID Parameters Dialing Plan CDP 7 Calling Device URI Format phone context lt SIP URI Map Entries x Home Location Code CE Countrycode ccc fT s lt CSs S AreaCode AreaCode 13 Note The NPA in North America Digits to Strip Prefix to Insert Format of CLID Subscriber Number SN fo lt CCC gt lt AreaCode gt lt SN gt AMatinnal Mianhor MAN In arC Non North American SIP CTI configuration example With the configuration defined as in Figure 68 Non North American CLID Manipulation page 189 the following occurs e An incoming Subscriber Call with phone number 4005000 produces 311234005000 on the Office Communicator incoming call pop up e An incoming National Call with phone number 00123456789 produces 31123456789 on the Office Communicator incoming call pop up Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 189 e An RCC call from Office Communicator to the E 164 number 31123456789 produces a call from the controlled DN to 00123456789 e An RCC call
163. ay and arrive with a request URI in the SIP INVITE for the following call sip CCCXXXXXXXX domain user phone Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 171 In order to support these calls placed through the SIP Gateway you must configure the parameters CNTC NATC and INTC in LD 15 These parameters ensure that fully qualified numbers within the same country are dialed as national numbers by stripping the country code and adding the national dial prefix Example 1 Outside of North America AC1 0 CNTC 31 NATC 0 INTC 00 The URI incoming for the SIP INVITE for the call is sip 31123456789 domain com user phone The digits sent to the outgoing trunk are 00123456789 The digits seen on the DCH for the outgoing trunk are 0123456789 Example 2 North America AC1 8 CNTC 1 NATC 1 INTC 011 The URI incoming for the SIP INVITE for the call is sip 12125551212 domain com user phone The digits sent to the outgoing trunk are 812125551212 The digits seen on the DCH for the outgoing trunk are 12125551212 Phone number normalization Now that you have completed the installation and configuration of Telephony Gateway and Services proceed directly to the next step in the process Normalizing phone numbers page 192 Re
164. b i i i i i i i i i i i i i i i i i i i i 1 i i i i i i i i i i i i p assenedid Urnhone 4 i i i i i i i i i i i i i i i i i i i i i i i i i i 1 i i i i i This scenario as illustrated in Figure 98 Outbound call from OC client to another OC client OC client answers page 244 depicts a configuration with a CDP dialing plan and the presence of the SRS component on the network Joe calls Bob from his OC client Bob accepts the call from his OC client ATTENTION For the CDP dialing plan to work the entire network must be configured with CDP Therefore it can only be deployed on small networks Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 244 Appendix A Call Flow and protocol details Figure 98 Outbound call from OC client to another OC client OC client answers 1000 Bete aati NG SER saad ae MI a ere ea ee A i i i SRS MOM Mediation i App Proxy Server i i Invite From Joe To sip 16139620 i INVITE 100 ext 5555 user i From 1613962010 phone i 16139620100 0 ext 5555 p prefered_id ext 3333 ms call Joe demo com INVITE 3333 To src ms rtc lt tel 3333 gt From 3333 16139620100 P_asserted To 5555 ext 5555 identity Ms call 3333
165. based on the request URI only and not the mime content type within the INVITE The TR 87 FE recognizes the TR 87 mime type within an INVITE and intercepts the TR 87 INVITE if it is co resident with the SIP Gateway This ensures that both TR 87 sessions and phone calls with the same request URI are handled appropriately either by the TR 87 FE or SIP Gateway on the same Signaling Server Redundancy configuration For information about Redundancy see Redundancy page 78 OCS 2007 users using UM 2007 in integrated mode Option 1 adding user Alias as Exchange UM These procedures assume the installation procedures for Exchange UM have already been completed Download Microsoft documentation from the Download Center at www microsoft com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks OCS 2007 users using UM 2007 in integrated mode 199 Configuring a basic mailbox for the UM user Step Action 1 Configure the OCS user mailbox in Exchange UM 2 Configure SIP URI For example ocs2007a corp nortel com 3 Add the Exchange UM Address Extension for every Exchange UM user 4 Select Manually enter mailbox extension and enter the CS 1000 DN xxxx End Adding user Alias as Exchange UM Step Action 1 From the Exchange Management Console click on Recipien
166. cation Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 111 Configuration The following flow chart depicts the configuration order of the components Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 112 Configuration Figure 29 Configuration flow chart Configure OCS and Active Directory Configure MCM version 3 0 Select component for configuration Configure Configure Telephony Remote Call Guiewey end Control RCC Services SIP Routing and Redundancy Active Directory configuration Active Directory configuration takes place in the Active Directory Users and the Computers ADUC window Selecting the Users folder reveals the list of users as depicted in Figure 30 Active Directory Microsoft LDAP server page 113 All users are defined in this folder Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Active Directory configuration 113 By default MCM uses GC LDAP server which contains partial information about all objects in the Active Di
167. ces configuration 150 Call Server configuration 151 Configuring the Codec 151 Loss Plan configuration 152 Dialing Plan configuration to route to MCM 153 Configuring the Personal Call Assistant 154 Caller ID table configuration 157 Home LOC and Home NPA configuration 159 DNS Server configuration 159 SIP Trunk configuration 160 Domain naming 163 URI Mapping 165 SIP Gateway CLID Parameters configuration 167 SPS configuration 168 NRS configuration 169 CDR configuration 170 E 164 International Format Numbers from Office Communicator Computer Calls SIP Gateway 170 Phone number normalization 171 Remote Call Control configuration 171 Remote Call Control and PBX integration 171 RCC and PBX integration on OC client 172 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 6 Contents CS 1000 configuration 173 Signaling Server configuration 177 SIP CTI Services configuration settings 181 SIP CTI CLID configuration parameters 185 Configuring the SIP URI Map 189 Configuring CDR 190 Dialing E 164 International Format Numbers from Office Communicator Phone Calls SIP CTI 190 Normalizing phone numbers 192 SIP Routing and Redundancy configuration 198 OCS 2007 users using UM 2007 in integrated mode 198 Option 1 adding user Alias as Exchange UM 198 Option 2 adding CS 1000 D
168. configuration 147 Step Action 1 Open the Active Directory Schema snap in as depicted in the example Figure 50 Replicating attributes to the Global Catalog page 147 2 Select Attributes on the left pane 3 In the Name pane select the required field For example otherTelephone 4 Right click and select Properties 5 Select the Replicate this attribute to the Global Catalog check box 6 Click OK End Figure 50 Replicating attributes to the Global Catalog iil File Action View Favorites Window Help la x e s mlm B EA otherTelephone Properties 71x E console Root Active Directory Scherr operatingSystem Unicode St Classes operatingSystemHotfix Unicode St amp otherT elephone C Attributes operatingSystemServic Unicode St operatingSystemYersion Unicode St Description Fhone Office Other operatorCount Integer optionDescription Unicode St Common Name Phone Difice Other options Integer 500 OID fi 2 840 173556 1 218 optionsLocation Print Case Cont dR organizationalStatus Unicode St area ane mangs originalDisplayTable Octet Strin Syntax Unicode SES originalDisplayTableMS Octet Strin Minimum fi otherFacsimileTelephon Unicode St a eoo otherHomePhone Unicode St ane otherIpPhone Unicode St This attribute is multi valued otherLoginWorkstations Unicode St J7 Allow this attribute
169. configured for the entire path as it is not supported between SPS and MCM Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 182 Configuration Figure 66 SIP CTI Services settings Home Links Virtual Terminals Bookmarks System Alarms Maintenance Core Equipment Peripheral Equipment IP Network Nodes Servers Media Cards Maintenance and Reports Media Gateways Zones Hast and Route Tables Network Address Translation QoS Thresholds Personal Directories Interfaces Engineered Values Emergency Services Geographic Redundancy Database Replication Control State Control Software File Upload IP Phone Firmware Voice Gateway Media Card Servers Media Cards PEPs Customers Routes and Trunks Routes and Trunks D Channels Digital Trunk Interface Dialing and Numbering Plans Electronic Switched Network edie CS 1000 ELEMENT MANAGER a SIP CTI Services Service Enabled Vv Support TLS Endpoints Only CTI Settings Customer Number fo 0 99 Maximum Associations per DN l 10 z Place International Calls Within This Country As National Calls Vv National Prefix 51 International Prefix paoro ooo Location Code Call Prefix 6 Special Number Prefix ec Subscriber Prefix 9 Dial Pla
170. crosoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks General requirements 57 Traffic CCS Traffic Erlang Number of ports 70 1 94 7 75 2 08 7 80 2 22 7 85 2 36 7 90 2 5 8 95 2 64 8 100 2 78 8 125 3 47 9 150 4 17 10 175 4 86 12 200 5 56 13 225 6 25 14 250 6 94 15 275 7 64 16 300 8 33 17 325 9 03 18 350 9 72 19 375 10 42 19 400 11 11 20 425 11 81 21 450 12 5 22 475 13 19 23 500 13 89 24 550 15 28 26 600 16 67 28 650 18 06 29 700 19 44 31 750 20 83 33 800 22 22 35 850 23 61 36 900 25 38 950 26 39 40 1000 27 78 42 1500 41 67 58 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 58 Planning and engineering Traffic CCS Traffic Erlang Number of ports 2000 55 56 74 2500 69 44 90 3000 83 33 106 3500 97 22 121 4000 111 11 137 4500 125 152 5000 138 89 168 6000 166 67 198 7000 194 44 228 8000 222 22 258 9000 250 288 10 000 277 78 318 20 000 555 56 611 30 000 833 33 908 40 000 1111 11 1205 50 000 1388 89 1502 60 000 1666 67 1799 70 000 1944 44 2096 Basic Client Configuration The PCAG and PCAM Class of Service CLS have been introduced Basic Client Configuration BCC can program the new Class of Service CLS parameters PC
171. crosoft Unified Messaging System zien Cards Add Maintenance Core Equipment Signaling Servers Add Peripheral Equipment IP Network _Remove_ Nodes Servers Media Cards Role Leader Maintenance and Reports Media Gateways Type IBMX306M Zones jaz11 56 63 X oa ana Rone Tahi Embedded LAN ELAN IP address 47 11 56 69 Network Address Translation Embedded LAN ELAN MAC address 00 14 5e 63 93 24 QoS Thresholds Personal Directories farsa i SAATA Telephony LAN TLAN IP address 47 11 56 87 Engineered Values fans Emergency Services Telephony LAN TLAN gateway IP address 47 11 56 81 Geographic Redundancy Database Replication Control Hostname 9CS2007NODEB State Control Software H323 1D OCS2007NODEB File Upload IP Phone Firmware Enable Line TPS V Voice Gateway Media Card Servers Media Cards PEPs Enable IP Peer Gateway Virtual Trunk TPS H 323 and SIP _ Customers If Telephony LAN TLAN IP address and Telep Routes and Trunks in the same subnet as Telephony LAN TLAN Routes and Trunks Gateway is enabled then the TPS and or VTF D Channels Enable SIP Proxy Redirect Server V Digital Trunk Interface Dialing and Numbering Plans Local SIP TCP UDP Port to Listen to 5060 Electronic Switched Network Network Routing Service SIP Domain name ocs2007a corp norel co Flexible Code Restriction Incoming Digit Translation SIP Gateway Endpoint Name 0C5
172. d Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 158 Configuration For PCA twinning to work correctly in a UDP environment the full Original Called Number OCN must be sent by the CS 1000 to the Office Communications Server To have the full OCN sent the CLID table must be configured with the Home Location HLOC of the CS 1000 Outgoing Office Communicator calls to the Public network must have the Call ID table used by the associated MARP TN a TN with the same extension used by Office Communicator marked as MARP correctly configured The associated MARP TN must point to a Call ID table that has the International Country Code configured The International Country Code is the prompt INTL in North America the value is 1 In North America the associated MARP TN must point to a Call ID table that also has the Home Exchange configured The Home Exchange is the prompt HLCL and is the 967 in 1 800 967 2070 For example a phone with an extension of 2070 an ESN number of 231 2070 and a Public Number of 967 2070 in North America is configured in the following manner Table 34 LD 11 Prompt Response Description REQ prt TYPE i2002 TN 061 0 00 00 DATE PAGE The following is a portion of the screen output DNDR 0 KEY 00 SCR 2070 0 MARP DPND_ LANG ROMAN NAME Chris Smith This user is configured to use the default CLID table entry of 0 the CLID table number is always next to the extension
173. d during interruptions in soft client operation With the convergence of the CS 1000 with the OCS 2007 the OC 2007 client compliments the voice communications between two users by allowing other media types such as IM file and application sharing to an existing voice call without the need to establish an independent session between the users Telephony Gateway and Services With the Telephony Gateway and Services component users can choose how to make and receive calls For outgoing calls users can make a call from their Office Communicator soft client instead of their CS 1000 phone You can handle incoming calls in one of two ways through the computer with OC 2007 or through a phone This feature provides users with computer to phone and phone to computer connectivity leveraging the Nortel provided dial plan telephony infrastructure and telephony features to make and receive calls using Office Communicator OC 2007 Client as a soft client Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 24 Converged Office component overview With this solution you can configure Personal Call Assistant PCA on the CS 1000 for each user with this functionality The CS 1000 configured with the PCA provides number plan translations Call Detail Recording CDR for outgoing calls and e
174. d Events 18 2 5 Service Completion X X Failure Logical Device Features 22 1 9 Get Do Not Disturb X Release 5 0 22 1 10 Get Forwarding X X 22 1 17 Set Do Not Disturb 22 1 18 Set Forwarding X Xx Logical Device Feature Event 22 2 12 Do Not Disturb X 22 2 13 Forwarding X X Capability Exchange Services 13 1 1 Get CSTA Features X X System Services 14 2 1 Request System X Xx Status Monitoring Services 15 1 2 Monitor Start X X 15 1 3 Monitor Stop X X Call Control Services 17 1 2 Alternate Call X 17 1 3 Answer Call X X 17 1 8 Clear Connection X Xx 17 1 9 Conference Call X 17 1 10 Consultation Call X X 17 1 11 Deflect Call X X Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 248 Appendix A Call Flow and protocol details Supported by Office Supported by CS Communicator Feature 1000 TR 87 FE 2007 17 1 15 Hold Call X X 17 1 18 Make Call X X 17 1 21 Reconnect Call X 17 1 22 Retrieve Call X X 17 1 25 Single Step Transfer X X Call 17 1 26 Transfer Call X Xx Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 249 Appendix B Configurati
175. d Information Record your information For example Registration ID mcm ocs2007a corp nortel c om Called Phone Context cdp udp Configuring the Call Server Use the following procedure to check the configuration of the Call Server Checking the Call Server configuration Step Action 1 Check the version of the Communication Server 1000 Call Server The Communication Server 1000 Call Server version must be at least release 5 0 with the Product Enhancement Package PEP 2 Check the Product Bulletin and download the required patches for Converged Office 3 In LD 22 confirm that AST PCA and SIP CTI TR87 licenses are available Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 253 Table 56 LD 22 check for licenses Prompt Response Description TYPE slt Screen output ANALOGUE TELEPHONES 32767 LEFT 32767 USED 0 CLASS TELEPHONES 32767 LEFT 32767 USED 0 DIGITAL TELEPHONES 32767 LEFT 32767 USED 0 DECT USERS 32767 LEFT 32767 USED 0 IP USERS 32767 LEFT 32756 USED 11 BASIC IP USERS 32767 LEFT 32767 USED 0 TEMPORARY IP USERS 32767 LEFT 32767 USED 0 DECT VISITOR USER 10000 LEFT 10000 USED 0 ACD AGENTS 32767 LEFT 32767 USED 0 MOBILE EXTENSIONS 32767 LEFT 32767 USED 0 TELEPHONY SERVICES 32767 LEFT 32761 USED 6 CONVERGED MOB
176. d Remote Call Control with Mediation Server present Telephony Gateway and Services call flow This section explores dual forking call flows in different scenarios when Mediation Server is present This scenario as illustrated in Figure 94 Inbound call to OC client with SPS OC client answers page 240 depicts a configuration of a UDP dialing plan on the Communication Server 1000 and the presence of an SPS component on the network A Communication Server 1000 user dials 5555 which is the phone belonging to user Bob in the demo com domain Bob accepts the call from his OC client Note This scenario would also apply if the inbound call originated from the PSTN Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 240 Appendix A Call Flow and protocol details Figure 94 Inbound call to OC client with SPS OC client answers CS 1000 3433000 x nt om sip 3435555 To sip gwid 16139620100 INVITE BVW3438000 oe ext 3435 555 16139620100 SPS MCM Med Server ocs oc Client App Proxy at BV W Server Bob Send INVITE to Med Server ext 343 5555 assoicated with Ms call sre BYW non ms rte Incoming calls to OC 2007 can originate directly from a phone behind the Communication Server 1000 where the requ
177. d for operating system and executable software data and transaction files separately The following lists shows storage options e Direct access storage device DASD e Storage Area Network SAN e Redundant Array of Independent Disks RAID Onboard storage e 2 SCSI Channels split backplane e Five 18 GB hard disks 15 000 rpm SCSI disk drives Optional SAN e One Fibre Channel Host Bus Adapter HBA e SAN unit Trunks To handle the traffic between the CS 1000 and the Office Communications Server 2007 you must configure sufficient SIP trunks and PCAs The number of additional SIP trunks needed is determined by Determine the number of SIP trunks required by multiplying the number of OC 2007 clients that use the SIP Gateway feature by the percentage of users you expect on the phone at any time For example 100 Office Communicator SIP Gateway users x 10 on the phone at a time 10 additional SIP trunks The percentage of users on the phone is decided by standard practice and the environment involved For example Call Center or Normal Office PCA trunks are required for each Office Communicator user that uses the Twinning for SIP Gateway feature SIP access port Table 12 Inputs page 56 defines the inputs used to calculate SIP access ports and PCA requirements Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0
178. des call forwarding and call redirection options that if selected by the end user will result in forward or redirected calls being answered by the Exchange logon prompt instead of the user s mailbox greeting For example using Call Forward or redirect to the Exchange Unified Messaging System Access number will result in calls being answered by the Exchange logon prompt Welcome you are connected to Microsoft Exchange instead of receiving the user s mailbox greeting ATTENTION For Converged Office users not using a Nortel telephone For Converged Office users who use voice communications through the OC client an 8540 telephone or both and are configured with a Personal Call Assistant PCA the following cautions apply The Voice Mail option is not available Users cannot use the Office Communicator 2007 Voice Mail setting for forwarding or redirecting calls to Voice Mail Calls Forwarded or redirected to the Exchange Unified Messaging System by the OC client are answered by the Exchange Unified Messaging logon prompt instead of the user s mailbox greeting For example using Call Forward or redirect to the Exchange Unified Messaging results in calls being answered by the Exchange Unified Messaging logon prompt What is the prompt instead of receiving the user s mailbox greeting The Exchange UM Call Sender feature will not work properly Na E Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microso
179. describes the elements and processes necessary to integrate Nortel Communication Server 1000 CS 1000 with the Office Communications Server 2007 OCS 2007 in the Nortel Converged Office Prerequisites Ensure CS 1000 Release 5 0 and the Product Enhancement Package is installed Microsoft supports the coexistence of LCS 2005 SP1 Standard Edition or Enterprise Edition with OCS 2007 Standard Edition or Enterprise pools For more information see LCS 2005 and OCS 2007 coexistence page 82 Introduction navigation Converged Office component overview page 15 Planning and Engineering page 35 Installation page 111 Configuration page 119 Maintenance page 209 Troubleshooting page 215 Appendix Call Flow and protocol details page 237 Appendix Configuration Examples page 249 Appendix Abbreviations page 297 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 14 Introduction IC SCs Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 15 Converged Office component overview This chapter provides a brief technical description of all the components associated with Nortel
180. e FirstName I LastName FirstName IV AD Display Name Caller Phone Prefix Delete Caller Phone Prefix Insert li li Ok Cancel Help Enterprise Edition This section describes the configuration of the OCS Enterprise Edition Overview of general lab set up Figure 116 OCS Enterprise Edition General Overview page 276 illustrates the lab set up which includes e Call Server version 5 0 e Signaling Server version 5 0 e MOM version 3 0 e 1 DNS Active Directory Server e Mediation Servers Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 276 Appendix B Configuration Examples OCS FE Server with a Pool and a Microsoft Software Load Balancer e 1 OCS Proxy server Figure 116 OCS Enterprise Edition General Overview NRS Signaling server OCS Front End CS 1000 E ocs2007a ocsfe1 ocs2007a corp nortel com o SIP Domain 0cs2007a corp nortel com oL1 Domain udp o LO Domain cdp udp o Dialplan CDP o Phone context lt SIP URI Map Entries gt o NRSTLAN IP 47 11 56 25 OCS Proxy Mediation with MCM server Load Balancer OC Client Active Directory 0 OC user smith ocs2007a corp nortel com o DN 2070 o Server URI sip 2070 phone context cdp udp test com o Line URI tel 16139675000 ext 2070 Coll
181. e Signaling with integrated Voice Mail page 97 and Signaling with non integrated Voice Mail page 98 Unified Messaging navigation e OCS 2007 users using CallPilot page 90 e OCS 2007 users using UM 2007 integrated page 92 e OCS 2007 users using UM 2007 non integrated page 95 e Signaling with integrated Voice Mail page 97 e Signaling with non integrated Voice Mail page 98 OCS 2007 users using CallPilot The table depicts Voice Mail access for OCS 2007 users using CallPilot in the following configurations Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Unified Messaging 91 Table 20 CallPilot configurations OC User OC User OC User LG Nortel OC User RCC VoIP with VoIP with no VoIP with 8540 VoIP only with CS RCC and CS RCC andCS_ no RCC and with no RCC 1000 Phone 1000 Phone 1000 Phone no CS 1000 and no CS Phone 1000 Phone CS 1000 PCA SIP CTI PCA PCA PCA SIP CTI configuration VM access from phone Login from phone MWI on phone VM access from OC Login from OC Dial CP DN p w only Dial CP DN p w only N A N A N A A N Yes Yes N A N A Dial CP DN p w only Dial CP DN p w only Dial CP DN p w only Dial CP DN p w only Dial CP DN p w only MWI on OC Outlook
182. e 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 84 Planning and engineering MCM 2 0 to MCM 3 0 There is no direct upgrade path from MCM 1 0 or 2 0 to MCM 3 0 MCM 3 0 must be installed on the OCS Proxy server The OCS Proxy install is done from command line and not from the install wizard It is still possible to preserve the configuration data from a previous installation by first performing a backup operation on MCM 2 0 and restore the data to MCM 3 0 on the OCS Proxy server However this will cause the new configuration parameters to be set to default values as follows Table 18 Default configuration parameters Parameter Default value Call Server CS1000 MediationServer enabled RoutingTable empty DialPlan CDP AccessCode empty For more information on MCM 3 0 configuration see MCM configuration page 134 Load balancer considerations You cannot use a single logical load balancer for LCS 2005 and OCS 2007 For example if you have an LCS 2005 application proxy with MCM 2 0 attached to a logical load balancer you cannot simultaneously attach an OCS Proxy server with MCM 3 0 to the same one This same restriction applies to all other server roles Migration planning from LCS 2005 to OCS 2007 Live Communications Server 2005 with SP1 can only be upgraded to Office Communications Server 2007 by using a side by side migration This involves deploying an Office Communications Server 2007 Standard Edition or
183. e 93 SIP INFO message with ECMA 323 content page 239 is an example of a SIP INFO message with ECMA 323 content Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Call flow 239 Figure 93 SIP INFO message with ECMA 323 content INFO fel_cs10008 1es2005s corp nortel com Via SIP 2 0 TCP 157 56 66 156 16714 Max Forwards 70 From lt sip alice microsoft com gt tag 0d9280080ada4alead504 7078043 433 6 epid 5f c8s8 oo96a To lt sip fel_cs1000 1les2005s corp nortel com gt tag 3 181801fc9d4fabb2 7ef7d8 9bd28f9f Call ID fdbch6a61684a4e92a5f 001865 84a2c60157 56 66 156 Cseq 2 INFO Contact lt sip alicefmicrosoft com 16714 Contact lt sip aliceBfmicrosoft com 9609 maddr 47 130 16 136 transport tcp gt proxy replace User Agent RTC 1 2 Content Type application cstatxml Content Disposition signal handling required Content Length 189 lt xml version 1 0 encoding UTF 8 gt lt MakeCall xmlns http wuw ecma international org standards ecma 323 csta ed3 gt lt callingDevice gt tel 14257777777 lt callingDevice gt lt calledDirectoryNumber gt tel 65000 phone context microsoft com lt calledDirectoryNumber gt lt MakeCall gt Call flow This section illustrates the call flow sequence for the Telephony Gateway and Services an
184. e AST prompt is used to configure which DN key on the TN is controlled or monitored by the SIP CTI application A maximum of two keys per TN can be configured as AST keys CLID information is sent or suppressed to Office Communicator based on the CLS CNDA CNDD consistent with the presentation of the CLID information on the station display itself This affects whether CLID information that can be available for calls that do not map to Active Directory users appears on the Office Communicator call toast for example PSTN calls Considering MADN Multiple Appearance DN When you configure a station you must consider certain issues if Office Communicator is used in a MADN environment e When multiple TNs exist in a MADN group the T87A CLS and AST configuration are configured only on the MARP TN e When twinning a station with Office Communicator using a PCA the MARP TN within the MADN group must be on a station and not on the PCA For more information see Table 36 LD 11 Twinning a station page 176 Table 36 LD 11 Twinning a station dnb 0 TYPE CUST dn 2070 Screen Output DN 2070 CPND XPLN 15 DISPLAY_FMT FIRST LAST TYPE SL1 TN 100 0 03 04 V KEY 00 MARP DES DLOCS2 3 DEC 2007 2004P2 TN 100 0 03 05 V KEY 00 DES PCA 16 APR 2008 PCA NACT Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0
185. e appropriate route list These entries are generally within the existing AC1 AC2 translator as they are used to route international calls that are dialed directly from telephones If calls that enter the Call Server are national or local the translation used must recognize numbers with the national dialing prefix for example Converged Office calls and numbers without the national prefix for example local calls dialed by users To enable this recognition without duplication of number plan entries a Home NPA HNPA entry can be added to the AC1 translator to recognize calls within the local NPA that include the North American national dialing prefix for example 1613 within NPA 613 After matching the HNPA entry within AC1 the translation software automatically uses the AC2 translator to recognize the rest of the digits received Outside North America Various types of numbers are recognized including international national local or private that use one of two access codes and number translators For example AC1 and AC2 and SPN entries The E 164 number that enters the Call Server for Converged Office calls must be recognizable so that the call can be routed appropriately The number is interpreted based upon the access code used within the called number as it enters the Call Server AC1 or AC2 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03
186. eck the DNS on the Signaling Server 4 Verify the Signaling Server SIP and the MCM endpoint registration on the NRS 5 Ensure that MCM is registered to the NRS 6 Verify the Host Authorization and Certificates for Office Communications Servers and Pool ATTENTION Improper configuration of Host Authorization and Certificates for Office Communications Servers and Pool is the primary reason Converged Office does not function properly in the Enterprise Edition configuration End Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 216 Troubleshooting Checking Remote Call Control SIP CTI configuration Checking Remote Call Control configuration Step Action 1 Check all required Communication Server 1000 resources packages license and Communication Server 1000 patches 2 Check the DN telephone TN and PCA configuration 3 Verify that AST IAPG and CLS CDMR TR87A are configured correctly SIP CTI only 4 Verify that the AML Link status is up Make sure that the ELAN ID is greater or equal to 32 SIP CTI only 5 Check the SIP CTI status on the Signaling Server under PDT issue the command SIPCTIShow Make sure the SIP CTI status reads Application status Active SIP CTI only 6 Check the DNS on the Signaling Server 7 Verify the Signal
187. ecting Data for Enterprise Edition Collect the required data listed in the following four tables before you begin to configure the Converged Office solution ATTENTION The FQDN field is case sensitive Enter the exact FQDN ATTENTION The Certificate is complex and its correct configuration is not described in this section Confirm that you have configured the Certificate correctly Table 66 Microsoft Active Directory Required information Record your For example information User SIP URI gt chris ocs2007a corp nortel com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 277 Server URI sip 2070 phone context cdp udp te st com Line URI tel 16139675000 ext 2070 Telephone number 2070 Table 67 ocs Required information Record your For example information OCS 2007 Proxy server ocs2007a proxy ocs2007a corp nortel com 47 11 56 54 Load Balancer Pool ocs2007apool OCS Enterprise Edition Front ocs2007a ocsfe1 ocs2007a corp nortel com End server 1 47 11 56 51 OCS Enterprise Edition Front ocs2007a ocsfe1 ocs2007a corp nortel com End server 2 47 11 56 52 Table 68 NRS Required information Record your For example information IP address Primary SPS 47 11 56 25 standalone Node IP address 47 11 156 24 OCS endpoint name
188. ed using BCC For more information on BCC see Basic Client Configuration BCC PCA associated with the OCS 2007 client the class is set to PCAM Other types of clients use the default class PCAG During call processing the class is checked to determine whether an incoming call should be extended to the PCA target DN or not For more information on configuring PCA see Features and Services NN43001 106 For outgoing calls from the Office Communicator the user must have at least one TN configured on the CS 1000 Call Server The MCM locates the Call Server associated with a user by their numbering plan entry in the NRS This generates calls from Office Communicator clients on Telephony Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 26 Converged Office component overview Gateway and Services to always tandem through the user s active Call Server Note that with Geographic Redundancy features a user s active Call Server may change during failure scenarios The Network Class of Service NCOS setting for outgoing calls from Office Communicator clients is determined by the configuration of the MARP TN when in a MADN group or by the configuration of the PCA when it is the only TN for the user With PCA and Remote Call Control configured users receive one pop up window
189. ee SIP Gateway configuration However this is not valid when SPS in Proxy All mode is used since everything goes through SPS The default Local SIP Port of 5060 is required SIP Gateway configuration window NORTEL Home Links Virtual Terminals Bookmarks System Alarms Maintenance Core Equipment Loops Superloops MSDUMISP Cards Subnet Information Dynamic ELIN Virtual Office Phone Geographic Redundai a al Conference TDS Multifrequen Tone Senders and Detectors Primary Proxy or Re direct Server Peripheral Equipment IP Network Nodes Servers Media Cards Maintenance and Reports Port 5060 Media Gateways A i Zones i Supports Registration JV Host and Route Tables i i eNeneoricAddresssranclation Primary CDS Proxy or Re direct server flag JV 05 Thresholds Personal Directories Interfaces Secondary Proxy or Re direct Server Value Added Server 3 Property Management Systerr Secondary Proxy or Redirect TLAN IP address 0 0 0 0 Engineered Values Emergency Services Port 5060 Service Parameters 7 7 Access Numbers and Routing Supports Registration Emergency Response Locatii Database Replication Control Aini Anni i z Country Code CCC fi CS 1000 ELEMENT MANAGER z S TLS Security Security Policy Security Disabled gt TLS Security Port 5051 1 605535 Client Authentication J Re negotiation X 509 Certificate Authentication
190. elect Properties 2 Choose the General tab and click the Edit button Confirm you have the correct settings for the Front End server For an example see Figure 120 General settings page 282 End Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 282 Appendix B Configuration Examples Figure 120 General settings e Communications El Forest ocs2007a corp nortel com r 2007 Enterprise pools 22 Office Communications Server 2007 Pa Off Offic gy ocs2007apool Front End Event Log Performance Resources Users a Front Ends 3 General Settings i By ocs2007a ocsfel ocs2007a corp nort i Applications 3 Windows services By ocs2007fe2 0cs2007a corp nortel cot Front End service Running ocs2007a ocsfel ocs2007a corp nortel com Properties x Running Running General m Conferencing Telephony Conferencing Certificate E Standar n Archivin Expiration Date Unassig Ay Office Communications Server Front End 7 27 2008 j E ocsi FQDN a ER ocsi 00s2007a ocsfe1 0cs2007a corp nortel com Listening Address Settings IP Addes rR M Connections Specify how this server handles inbound connections Port 5060 Address Po Transpo Tano All
191. ent through SRS Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 246 Appendix A Call Flow and protocol details Figure 100 Remote Call Control Session Establishment through SRS CS 1000 SS SIP CTI w Service Support OCS 2007 Front OCS Application End server Proxy w MCM SIP INVITE TR 87 SIP INVITE TR 87 SIP INVITE TR 87 SIP 100 Trying SIP 302 Moved SIP INVITE TR 87 SIP 200 OK TR 87 SIP 200 OK TR 87 SIP 200 OK TR 87 SIP ACK SIP ACK SIP ACK Supported features Table 51 SIP CTI supported features Supported by Office Supported by CS Communicator Feature 1000 TR 87 FE 2007 Call Control Events 17 2 3 Conference 17 2 4 Connection Cleared 17 2 5 Delivered 17 2 7 Diverted 17 2 8 Established 17 2 10 Held 17 2 14 Originated 17 2 16 Retrieved 17 2 18 Transferred Call Associated Services 18 1 4 Generate Digits X Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Supported features 247 Supported by Office Supported by CS Communicator Feature 1000 TR 87 FE 2007 Call Associate
192. ent have a strong dependency on Active Directory to authenticate authorize provision and configure Office Communications Server 2007 With the OC 2007 client Active Directory supplies the enterprise address list to facilitate search based lookups Ensure that you install Active Directory in accordance with Microsoft documentation For more information about Active Directory planning see Office Communications Server 2007 Document Active Directory Guide Download Microsoft technical documentation from the Download Center at www microsoft com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks OCS Proxy server installation 107 Office Communications Server OCS 2007 Enterprise Pool OCS 2007 Enterprise Edition is designed for large scale deployment where multiple Office Communications Server Enterprise Edition servers are deployed as a pool typically behind a load balancer Servers in the pool share a central SQL back end database server that stores user data If your pool consists of more than one server a Load Balancer is required If your pool consists of only one server which is connected to a separate SQL back end database server a Load Balancer is not required OC clients register on an Enterprise pool The client user is directed to a specific server within t
193. er cx C WINDOWS system32 cmd exe Microsoft Windows Version 5 2 3796 lt C gt Copyright 1985 2683 Microsoft Corp C Documents and Settings Administrator gt cd C Program Files Microsoft Office Com munications Server 2067 Server Core C Program Files Microsoft Office Communications Server 2 07 Server Core gt ABServe r exe syncnow Triggering Address Book Server synchronization pass successful You might have to wait up to 5 minutes for it to actually complete C Program Files Microsoft Office Communications Server 2607 Server Core gt _ 3 Exit from Office Communicator 2007 4 Refresh Address Book on the client as shown in Figure 74 Refresh Address Book on the client page 197 Issue the following command on the PC running Office Communicator 2007 Del UserProfile Local Settings Application Data Microsoft Communicator q Figure 74 Refresh Address Book on the client Ev C WINDOWS system32 cmd exe xUserProfilex Local Settings Application Data Microsoft Connunicator 5 Launch Office Communicator 2007 End S LLL Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 198 Configuration SIP Routing and Redundancy configuration Office Communicator is a soft phone application as well as a SIP User Agent UA Office
194. er access edge configuration with Mid Range Conferencing servers 2 A V server and 50 000 maximum Performance SQL back end Conferencing servers 2 IIS clients servers 1 back end SQL server Optional 1 Archiving server Enterprise pool Expanded 8 Front End servers 4 Web 125 000 configuration With High Conferencing servers 4 A V Performance SQL back end Conferencing servers 2 IIS servers 1 back end SQL server Optional 2 Archiving servers Operating System Requirements The operating system platform requirements for all Office Communications Server 2007 server roles are e Minimum Microsoft Windows Server 2003 SP1 Recommended Windows Server 2003 R2 with SP2 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks General requirements 53 Hardware Requirements Use the following table to determine hardware requirements for the OCS 2007 Standard and Enterprise Edition server Table 6 Office Communications Server 2007 Standard and Enterprise Edition hardware requirements Hardware Requirements CPU Dual processor dual core 2 6 GHz 2x 18GB For collocated Standard Edition Server add 2 x 36 GB 15K RPM RAID O for database log files 2 x 36 GB 15K RPM RAID 0 for database data Cache 1 MB L2 per core Memory 2 GB 4 GB for Standard Edition ser
195. er is with CLID information of the original caller Solution The Route List Data Block must have the prompt DORG configured to No The default value for DORG is No For more information see Route list data block Delay for a SIP Gateway call Problem Delay for a SIP Gateway call Symptom Office Communicator users observe a delay at the beginning of a call Possible cause Missing Office Communicator patch Solution Ensure that the Office Communicator patch is up to date Call Forward is cancelled by Office Communicator Problem Office Communicator cancels the Call Forward configured on the telephone Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Capturing traces and logs 225 Symptom The telephone is on Call Forward to another number When the Office Communicator user who is associated to this telephone logs in this telephone is controlled by the Office Communicator user through SIP CTI the Office Communicator cancels the Call Forward Possible cause This is a Microsoft issue that Nortel has escalated to Microsoft Solution No solution yet Office Communicator disconnecting from the network Problem Office Communicator user cannot control the telephone after having been disconnected several times Symptom Customers using smart teleph
196. er user configuration 4 Configure Cancel Apply Help c Click the Communications tab and click the Configure button Compare and match your settings with those in Figure 112 User Options page 272 The Server URI and the Line URI must be the same as the information recorded in Table 52 Microsoft Active Directory page 251 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 01 03 Standard Release 5 0 30 April 2008 272 Appendix B Configuration Examples Figure 112 User Options User Options x Telephony Select a telephony option These settings affect only those calls that are routed through IP PSTN or remote call control gateways Enable PC to PC communication only Enable Enterprise Voice Enable PBX integration Note To enable both remote call control and PBX integration you must specify a Server URI below Policy j View Server URI sip 2070 phone context cdp udp test co Line URI tel 16139675000 ext 2070 Federation J Enable federation J Enable remote user access J Enable public IM connectivity Archivi F Archive intemal IM conversations P Archive federated IM conversations Note Archiving settings cannot be changed unless the global setting allows per user configuration V Enable enhanced presence N
197. ers not using a Nortel telephone For Converged Office users who use voice communications through the OC client or from an LG Nortel 8540 telephone or both and are configured with a Personal Call Assistant PCA the following cautions apply e Ensure that the Call Forward No Answer and Call Forward Busy settings for the PCA are properly set to the CallPilot DN e Advise users not to use the Office Communicator 2007 settings for forwarding or redirecting calls to Voice Mail For example calls forwarded or redirected to the CallPilot DN will be answered by the CallPilot logon prompt of CallPilot from Nortel Networks Mailbox instead of receiving the user s mailbox greeting e Callers experience different call answering behavior depending upon the state of the user s PCA If the PCA is in a ringing state such as a Call waiting to be answered by the user a second caller will be forwarded immediately to the user s Voice Mail If the user has already answered a call a second caller will be forwarded to the user s Voice Mail only after the number of rings specified by the PCA s Call Forward No Answer setting OCS 2007 users using UM 2007 integrated The following tables depict Voice Mail access for OCS 2007 users using UM 2007 in integrated mode for Option 1 and 2 Table 21 Unified Messaging 2007 integrated Option 1 OC User OC User OC User LG Nortel OC User RCC VoIP with VoIP with no VoIP with 8540 VoIP only with
198. ersonal Call Assistant 25 Access Edge Server 27 OCS 2007 snap in 27 Multimedia Convergence Manager 28 CDR data collection 28 SIP CTI TR 87 Protocol 29 Hardware Load Balancer 31 Office Communicator 2007 32 Documentation References 32 Planning and engineering 35 Planning process 35 Network configuration 36 Multiple customer network 40 Multiple location network 42 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 4 Contents Load Balancer planning 43 Load Balancer requirements 44 Redundancy with Load Balancers 45 Nortel Application Switch 46 Capacity planning 46 OC 2007 client requirements 47 Load Balancer capacity requirements 47 SIP CTI TR 87 services requirements 47 Mediation server requirements 49 Signaling Server requirements 49 Call Server requirements 50 OCS Proxy and MCM capacity requirements 50 General requirements 51 Server topology 52 Operating System Requirements 52 Hardware Requirements 53 Virtual Server 2005 54 Storage 55 Trunks 55 Basic Client Configuration 58 Port use 58 Security 59 Dial Plan considerations 61 Number formats supported by Office Communicator 63 E 164 international format numbers for SIP Gateway and SIP CTI 66 Telephony Gateway and Services planning 66 Systems platforms and applications 66 Remote Call Control with SIP CTI
199. erver in the domain that is running Office Communications Server 2007 or any computer on which Office Communications Server 2007 administrative tools are installed It is not used to administer Edge Servers or Proxy Servers ATTENTION Enhanced presence must be enabled prior to Converged Office telephony integration You can enable enhanced presence from the Office Communications Server Users Wizard in the Configure Users Settings window Multimedia Convergence Manager MCM 3 0 is a software component that ensures interoperability between the Nortel CS 1000 and the Microsoft Office Communicator Server OCS 2007 The MCM ensures CS 1000 and OCS interoperability of protocols users and phone numbers are managed within the Microsoft Active Directory It also allows the system to block calls where the client is not in the Active Directory AD The MCM performs a number of functions that include e translation between telephony phone numbers and user IDs within the Active Directory e authentication of user phone numbers for RCC e Numbering Plan normalization e protocol interworking e redundant connections to the CS 1000 network components SIP Redirect Service SRS Sip Proxy Server SPS and redundant Signaling Servers CDR data collection OCS 2007 supports CDR capability OCS 2007 CDRs collect different kinds of data that include user logon and logoff IM and audio call details Conferencing start and join You must install the A
200. erver must be correctly configured with the Fully Qualified Domain Name FQDN of Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 160 Configuration all OCS and Enterprise Edition Pools Also the FQDN must resolve to the IP address of the OCS for all types of DNS queries not just for the SIP service type DNS server must respond with the correct IP for a generic DNS query There are a number of different types of DNS queries that can be performed ATTENTION The Signaling Server must be rebooted to ensure that all DNS server configurations take effect Figure 54 DNS configuration NORTEL Home Links Virtual Terminals Bookmarks System Alarms Maintenance Core Equipment Loops Superloops MSDUMISP Cards Conference TDS Multifrequen Tone Senders and Detectors Peripheral Equipment IP Network Nodes Servers Media Cards Maintenance and Reports Media Gateways Zones Host and Route Tables Network Address Translation QoS Thresholds Personal Directories Interfaces Value Added Server Property Management Systerr Engineered Values Emergency Services Service Parameters Access Numbers and Routing Emergency Response Locatii Subnet Information CS 1000 ELEMENT MANAGER wu WY JOSS CISC VGW and I
201. es IAPG 0 AACS NO AACS NO ITNA NO DGRP MLWU_LANG 0 MLNG ENG DNDR 0 KEY 00 SCR 2070 0 CPND ANIE 0 01 HOT P 3 888 02 03 04 05 06 07 08 09 10 ti 12 13 14 15 16 17 TRN 18 A06 19 CFW 16 20 RGA 21 PRK 22 RNP 23 24 PRS 25 CHG 26 CPN 27 28 29 30 31 Date 16 APR 2008 Screen output PCA ON Screen Output Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 261 TYPE UEXT CDEN 8D CTYP XDLC CUST 0 UXTY TLSV KEY 00 SCR 2070 0 01 HOT P 3 888 10 Confirm that AST is not configured 11 Configure TR87D and CDMR Class Of Service 12 Confirm that this PCA is not configured as MARP 13 Configure Hot P for SIP Gateway calls 14 Configure CLS PCAM 15 Configure DSC for PCA Create a DSC to route the call to the SIP route using the RL1 Table 65 LD 87 Configure DSC for PCA Prompt Response Description DSC prt ATTENTION The screen output shown here may differ depending on the setup used Screen Output FLEN 4 DSP LSC RRPA NO RLI 1 CCBA NO NPA NXX Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 262 Appendix B
202. eside to terminate the SIP dialogs This forces the clients to send another association request for example SIP INVITE which the NRS redirects to the correct TR 87 FE as depicted in Table 16 SIPCTIStop all command page 79 Table 16 SIPCTIStop all command SIPCTIStop all De acquire all AST DNs and terminate all TR 87 SIP sessions Branch Office redundancy MG 1000B SRG Branch Office scenarios can be supported however SIP CTI support and Telephony Gateway and Services are available for Branch User IP Phones in Local mode registered in the Branch Office only when the following conditions are met e The Branch Office has SIP CTI and Telephony Gateway and Services enabled and has a Signaling Server dedicated to each branch e The network dialing plan is a Coordinated Dialing Plan CDP e The IP Phone Branch User has the same domain name configured in both the Main Office and Branch Office e The Branch Office has access to the NRS and Office Communications Server OCS If access is disrupted failure cases may not be supported if the NRS and OCS are located in close proximity to the Main Office which is no longer available For example when the WAN link to the Main Office is down the NRS and OCS are out of service e The SIP Gateway in the Main Office is out of service in which case the SIP Gateway in the Branch Office is used Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft
203. esponding AST license is provided for each SIP CTI TR 87 license This ISM limit is prompted only if package 408 MS_CONV is unrestricted requires level 2 packages The SIP CTI TR87 ISM is an instant ISM and does not require a cold start of the Call Server to take effect see Figure 62 LD 22 ISM Limit printout page 175 Response Description prt Figure 62 LD 22 ISM Limit printout TYPE slt Print System Limits PCA LEFT 32767 USED ITG ISDN TRUNKS 3 an LEFT i USED H 323 ACCESS PORTS 32767 LEFT 32767 USED U AST 32767 LEFT 32767 USED 0 SIPCONVERGED DESKTOPS 32767 LEFT 32767 USED i SIP CTI TR 87 32767 LEFT 32767 USED 1l RAN CON 32767 LEFT 32767 USED 0 MUS COI 32767 LEFT 32767 USED SURVIVABILITY 0 LEFT i USED Configuring a station SIP CTI control of a DN key can be supported on IP digital and analog stations ATTENTION Features such as Make Call and Answer Call depend on the hands free capability of the station and the on hook default path configuration on the station Therefore the use of certain features on stations without hands free support is limited Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 176 Configuration A new CLS T87A is introduced to allow a TN to support the SIP CTI application Th
204. ess number results in calls being answered by the Exchange Unified Messaging logon prompt What is the prompt instead of receiving the user s mailbox greeting e Users using the Play on Phone feature are required to update the Play on Phone destination with their telephone number for the first time they use the Play on Phone option The default SIP URI will not work OCS 2007 users using UM 2007 non integrated The table depicts Voice Mail access for OCS 2007 users using UM 2007 in non integrated mode for the following configurations Table 23 Unified Messaging 2007 non integrated OC User OC User OC User LG Nortel OC User RCC VoIP with VoIP with no VoIP with 8540 VoIP only with CS RCC and CS RCC andCS_ no RCC and with no RCC 1000 Phone 1000 Phone 1000 Phone no CS 1000 and no CS Phone 1000 Phone CS 1000 PCA SIP CTI PCA SIP CTI configuration VM access Dial SA DN Dial SA DN Dial SA DN from phone Login from p w only p w only p w only phone MWI on phone Yes Yes Yes Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 96 Planning and engineering VM access from OC Login from OC Dial SA DN p w only Dial SA DN p w only Dial SA DN p w only Dial SA DN p w only MWI on OC Outlook Phone CFNA
205. est URI represents the destination Incoming calls can also come from a PCA where the Request URI is a service DN used to route the call to OCS 2007 and the actual destination is determined by a special header x nt ocn that contains the destination DN MCM checks for the x nt ocn and routes the call accordingly Personal Call Assistant PCA configuration provides additional Office Communicator features such as forwarding to voice mail and so on Configuration of PCA is performed through station administration tools This scenario as illustrated in Figure 95 Inbound call to OC client with SRS phone answers page 241 depicts the presence of an SRS component on the network instead of SPS For example A Communication Server 1000 user dials 5555 which is the phone belonging to user Bob in the demo com domain Bob accepts the call from his phone instead of the OC client Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Call flow 241 ATTENTION This scenario would also apply if the inbound call originated from the PSTN Figure 95 Inbound call to OC client with SRS phone answers MOM Med OCS App Proxy Server at Server BYW CS31000 Callto DN 5555 SRS x nt ocn Sa INVITE To Ring 5555 sip 95555 1613952010
206. eters section Outgoing CLID Name Parameters manipulate the name string to display the name on a CS 1000 configured in the desired format The name must be defined in the Active Directory in the format Last First additional info Table 31 Outgoing CLID Name Parameters Configuration field Description FirstName LastName First name Last name display name format LastName FirstName Last name First name display name format LastName FirstName Last name First name display name format AD Display Name Click the check box to use the Display Name value from AD for the calling user name SIP CTI Authorization section Click the Enable RCC Authorization check box to enable the authorization of SIP CTI INVITES from Office Communicator OC Only the OC user s phone that is configured in the Active Directory is controlled Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM 3 0 configuration 149 Configuring MCM for Remote Call Control For Remote Call Control the Nortel MCM application that resides within the Office Communications Server domain provides support for authorizing TR 87 service requests and redundancy Authorization of TR 87 service MCM supports authorization of Remote Call Control service requests from Office Communicator clients The follo
207. f 9bf8 b9f6233cecb5 to lt sip MCM ocs2007a corp nortel com gt tag 18892 call id 0000000 00000000 0000 00000000 000002 0000 cseq 6 REGISTER contact lt sip MCM ocs2007a corp nortel com 5060 gt ex pires 300 maddr 47 11 56 54 Transport TCP expires 300 content length 0 MCM Event log MCM Exceptions and failures are reported in System Event Log The following shows an example event log Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Capturing traces and logs 231 Figure 88 Event Viewer window g Event Yiewer Eile Action View Help e Am Enele m Event viewer Local MCM Service 680 event s Application Security EF aE System B Information 9 28 2007 2 46 50 PM Multimedia Convergen ocs201 MCM Service Qeror 9 28 2007 2 46 03 PM Multimedia Convergen None 307 NJA ocs201 Office Communications Server QD information 9 28 2007 2 25 18 PM Multimedia Convergen None 104 Nia ocs201 error 9 28 2007 2 24 59 PM Multimedia Convergen None 307 NJA ocs201 information 9 28 2007 1 43 59 PM Multimedia Convergen None 104 NJA OCsS20I Error 9 28 2007 1 43 12PM Multimedia Convergen None 307 NJA ocs201 Information 9 28 2007 1 09 32 PM Multimedia Convergen None 104 N A ocs201 error 9 28 2007 1 08 17 PM Multi
208. f a BCM SRG from OCS with DTMF do not work Nortel applications IP Phone 2001 IP Phone 2002 Phase lt lt lt lt IP Phone 2002 Phase II IP Phone 2004 Phase 0 l IP Phone 2006 IP Audio Conference Phone 2033 IP Softphone 2050 lt lt lt lt lt lt Mobile Voice Client 2050 WLAN Handset 2210 WLAN Handset 2211 lt lt lt lt j lt 2 2 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 76 Planning and engineering Systems platforms and applications WLAN Handset 2212 Interoperable Supported IP Phone 1110 IP Phone 2007 IP Phone 1120E IP Phone 1140E lt lt lt IP Phone 1150E TDM Phones M8900 series M3000 M2317 lt lt lt lt M2006 M2008 lt M2316 M2016S PC Console Interface Unit D lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt O D Telephony Manager TM Element Manager EM Element Subscriber Manager ESM Call Pilot Call Pilot Mini lt lt lt N Meridian Mail Z Z Z2 Z2 2Z2 lt Meridian Mail Card Option Meridian Succession Companion DECT DMC8 version VoIP 802 11 Wireless IP Gateway lt Z lt lt lt z z Remote Gateway 9150 Meridian Home Office MHO I
209. ffice Communicator OC client has the capability of selecting a Voice Mail option and the dialing plan is TLS secure The following diagram depicts the signaling between OCS 2007 Exchange and the CS 1000 components in an integrated configuration Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 98 Planning and engineering Figure 25 Signaling integrated OCS Proxy Mediation CS 1000 SPS with MCM Server lt _ lt Co effort TCP or TLS ocs i v Front End 7 A Exchange UM a tS a TLS E Pe a A ocs Client Signaling with non integrated Voice Mail In a non integrated configuration the Office Communicator OC client does not have the capability of selecting a Voice Mail option the signaling between Exchange and the OC client is not defined The following diagram depicts the signaling between OCS 2007 Exchange and the CS 1000 components in a non integrated configuration Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Unified Messaging 99 Figure 26 Signaling non integrated OCS Proxy Mediation CS 1000 SPS with MCM Server gt gt eB Best effort TCP TCP
210. ffice Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 292 Appendix B Configuration Examples Figure 130 MCM configuration Configuration xi M Network Topology Active Directory Configuration Call Server sio o y Query Server Synchronize at E oo Local Cache Synchronize Now C SRS Primary IP 47 11 56 25 C Local Cache then Query Server SPS Secondary IP H E s sisi Registration ID MCM ocs2007a corp nortel co F Non Default AD LDAP Server ne Registration IP 47 11 56 54 7 Server IP SL RE Sait Port Mode Proxy Al x Network Dial Plan sIPcll CS1000 SIP GW IP 47 11 56 24 Authorization Transport TCP v Port 5060 Dial Plan cop x Enable RCC Authorization IV Mediation Server Access Code te Incoming Call Processing Parameters Outgoing CLID Number Parameters Called Phone Context edp udp Prefix Delete J0 PrefixInset Called Phone Prefix Delete 0 M Outgoing CLID Name Parameters Called Phone Prefix Insert I FirstName LastName Caller Phone Prefix Delete fo I LastName FirstName Caller Phone Prefix Insert T LastName FirstName IV AD Display Name Ok Cancel Help 7 Ensure that the correct Called Phone Context is entered The Called Phone Context must correspond to what is configured for the user inside Active Directory and the SIP URI
211. fied Messaging and select Unified Messaging Properties In the UM Addresses Extensions field there are three addresses e CS 1000 DN e CS 1000 DN domain useralias domain Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks OCS 2007 users using UM 2007 in integrated mode 207 Figure 82 Unified Messaging Properties window Organization Configuration E Mailbox al Client Access EN Hub Transport Jaf LniFiad Maccaninn Unified Messaging Properties Enabled Enabled DialPlan Defaul End Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 208 Configuration Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 209 Maintenance Introduction The following are maintenance tips for MCM 3 0 For more information on troubleshooting tips see Troubleshooting page 215 section Communication Server 1000 No new SIP tracing capabilities are available on the Communication Server 1000 Existing SIP Trunk a
212. for dialing either through an adhoc interface or through a menu from a user object Matching an incoming phone number to a Office Communications Server user identity is used to establish multimedia sessions If the Office Communications Server user identity cannot be determined from a phone number then Office Communications Server multimedia sessions cannot be established with the calling or called party See the Microsoft Office Communicator Planning and Deployment Guide Download Microsoft technical documentation from the Download Center at www microsoft com For more in depth information about deploying the Address Book Service see the Address Book Service Planning and Deployment Guide Microsoft documentation can be found at the Download Center www microsoft com Example A Office Communications Server user accesses an Active Directory phone number for Jim in Outlook for example to make a Remote Call Control phone call Office Communicator uses normalization to map the free form phone number to a TEL URI prior to sending the TR 87 Make Call service request You can assume the following points for normalizing phone numbers The normalization method chosen is Address Book Service Run time as opposed to using the offline method e An Active Directory entry exists for Jim with business phone number ESN 343 2356 e A normalization rule exists that defines a regular expression as defined in Figure 71 Normalization rule examp
213. ft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 94 Planning and engineering Table 22 Unified Messaging 2007 integrated Option 2 OC User OC User OC User LG Nortel OC User RCC VoIP with VoIP with no VoIP with 8540 VoIP only with CS RCC and CS RCC andCS_ no RCC and with no RCC 1000 Phone 1000 Phone 1000 Phone no CS 1000 and no CS Phone 1000 Phone CS 1000 PCA SIP CTI PCA PCA PCA SIP CTI configuration VM access Dial SA DN Dial SA DN N A N A Dial SA DN from phone Login from N A N A p w phone MWI on phone No No N A N A VM access Dial SA DN User Voice Use Voice Mail Use Voice Mail N A from OC Mail option option option Login from OC p w direct direct direct N A MWI on OC Yes Yes Yes Yes Yes Outlook New msg in New msg in New msg in New msg in New msg in inbox inbox inbox inbox inbox Phone CFNA SA DN SA DN Not required Not required SA DN Phone CFB SA DN SA DN Not required Not required SA DN Phone CFAC SA DN SA DN N A N A SA DN OC client FC On Phone Voice Mail Voice Mail Voice Mail On Phone RCC to SA option only option only option only RCC to SA DN DN not DN not DN not DN recommended recommended recommended OC client Voice Mail Voice Mail By default Re direct option only option only set to Voice DN not DN not Mail after 20 recommended recommended seconds OC client sim ring OC fwd to UM
214. g the configuration of Host Authorization 283 Procedure Checking that Routing is correctly configured 284 Procedure Checking that DNS is correctly configured 286 Procedure Checking that MCM is correctly installed and configured 290 Procedure Checking that the Signaling Server is correctly configured 293 Procedure Checking that NRS is correctly configured 293 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks New in this release Office Communications Server 2007 features Signaling traffic between Communication Server 1000 and Office Communications Server 2007 is supported by Multimedia Convergence Manager MCM 3 0 Media traffic is supported through the Mediation Server The following list shows new Office Communicator 2007 client features for Voice over IP VoIP mode e Conference Call e Announced Consulted Call Transfer e Call Forward e Call Redirect Deflect e Dual Forking e DoNotDisturb DND e Federated calls Other changes e The Mediation Server is introduced in OCS 2007 as a new component For more information about the Mediation Server see Mediation Server page 20 Due to the introduction of the Mediation Server the following changes occur Transport Layer Security TLS and Secure Real Time Transport Protocol SRTP are not supported
215. gardless of the phone forwarding status at the time Analog telephone As a general rule Office Communicator in phone mode can only control usage and invoke telephony features supported by the telephone If a feature is not supported or configured on a particular telephone either Analog IP or Digital it is not supported by Office Communicator An Office Communicator in phone mode that supervises an analog phone 2500 has the following limitations e Make Call cannot be made through Office Communicator if the analog phone 2500 phone does not go off hook prior to placing the call e Answer Call cannot be performed through Office Communicator Answer Call must be performed through the analog phone 2500 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control with SIP CTI 81 Conference Call cannot be performed through Office Communicator Call Hold can be performed through Office Communicator Call Transfer Analog telephones do not support the Conference and Transfer key features As a result Call Conference and Call Transfer Announced and Blind cannot be performed through Office Communicator Flexible Feature Code FFC is not supported by AML and RCC Send DTMF digits DTMF digits work with both Voice Mail and Conferencing Mult
216. ght 2005 2008 Nortel Networks 38 Planning and engineering Figure 10 Small network configuration CS 1000 kelo Did OCS Front End server a oa Media Gateway laL Signaling Fi Server Mediation Server Office Communicator 2007 OCS proxy with MCM Medium network A medium network can include the following components one or multiple CS 1000 systems with Media Gateway and Signaling Server e a Primary NRS with an Alternate Network Routing Service NRS that co reside on one of the Signaling Servers up to 5000 users e high availability with system redundancy for OCS 2007 You will need e an Office Communications Server 2007 Enterprise Edition e an OCS Proxy server that runs MCM 3 0 e a Mediation Server If you install only one OCS 2007 Enterprise Edition server a Load Balancer is not required SPS Linux based NRS does not support co residency Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Network configuration 39 Figure 11 Medium network configuration OCS proxy Primary NRS with MCM CS 1000 Mediation server K OCS Front End we OC client g Media Gateway 1 Signaling Server with co res alternate NRS Large network A large network can include the following components
217. gure 76 UM Address fj Exchange Management Console Eile Action View Help amem E3 Microsoft Exchange Brendan McCarthy Properties F Mailbox oc a0e Organization Configuration Fa T Mailbox Settings Mail Flow Settings Mailbox Features J Server Configuration posa General User Infomation Address and Phone Organization 2 Recipient Configuration Account Member Of E Mail Addresses a Mailbox Displa Distribution Group a Administrator Each e mail address type has one default reply address The default reply CS Mail Contact aBrendan McCarthy address is displayed in bold To change the default reply address select an entry 84 Disconnected Mailbox Achris Smith in the list and then click Set as Reply S Toolbox E mail Addresses ep add 7 Edt A Set as Reply SMTP Address EUM Address di Adds a new EUM address SMTP BrendanMcCarthy ocs2007a corp nortel com IV Automatically update e mail addresses based on email address policy 7 Click on the Browse button to find the associated Dial plan for the user Click OK and then click Apply from the E Mail Addresses tab of the Properties window Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 202 Configuration Figure 77 Di
218. h You may narrow the search by specifying a particular domain Endpoint ID Limit results to Domain All service domains z AILI domains AILO domains Results per page 100 z Search Gateway Endpoints 18 User Endpoints 0 SIP phone context Refresh r Da Supported Protocols Call Signaling IP Description ee Context 2 1D Mom Dynamic SIP endpoint 47 11 56 54 MCM on OCS Proy 1 ie 2 MCM Proxy2 Dynamic SIP endpoint 47 11 236 39 1 pres aa RAS H 323 endpoint Not registered ocs2007a corp nortel com a OCS2007NODEB fynamic SIP endpoint 47 11 56 88 1 udp cdp RAS H 323 endpoint Not registered ocs2007a corp nortel com 4 OCS2007 NODE A Dynamic SIP endpoint 47 11 56 24 CANCER 2 udp f cdp sC _OCSProw Dynamic SIP endpoint _ Not registered ocs2007 2 Ics2005s corp nortel com 1 18 of 18 Gateway Endpoint s First Previous Next Last Ensure that all the endpoints are registered the endpoints must be listed as Dynamic Sip under the Supported Protocols column and have an IP address under the Call Signaling IP column in Figure 107 Signaling Server and MCM Endpoints status on NRS page 267 2 Check the PCA Routing Entry as shown in Figure 108 Routing Entry page 268 refer to the information you recorded in Table 53 Network Routing Service NRS page 251 To configure PCA for SIP Gateway see step 9 in Checking the Call Server configuration page 252 Nortel Communication Server 1000 N
219. h scope to only one domain Follow the procedure in Enabling propagation of the Active Directory field to the Global Catalog page 223 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Pop up not displayed 223 Enabling propagation of the Active Directory field to the Global Catalog Step Action 1 Open the Active Directory Schema snap in O a A WO N Select the Attributes folder on the left pane Find and the right click the necessary field otherTelephone Click the Property menu item Enable Replicate this attribute to the Global Catalog Click OK End OC client not registered The following is a list of areas to troubleshoot when only one client is unable to register Check to ensure that all clients are registered Look in the client options for Active Directory for a mistake in SIP URI or Line URI For RCC enabled user ensure that the T87A class of service is configured for this client and a session is established Remove RCC to see if VOIP functionality is present The following is a list of areas to troubleshoot when all clients are unable to register Ensure all component configuration information is correct on the Front End server Mediation Server MCM Signaling Server SPS Call Server and DNS Capture logs starting with the
220. he Communication Server 1000 see Communication Server 1000E Planning and Engineering NN43041 220 e Determine that the software and hardware components required for the CS 1000 are installed and have the latest software versions For more information see CS 1000 and Signaling Server installation page 105 e Determine that the software and hardware components required for Office Communications Server OCS 2007 have the latest software versions For more information see OCS 2007 component installation page 105 e Determine the system requirements for the OC 2007 client For more information see OC 2007 client requirements page 47 e Determine capacity requirements for all components For more information see Capacity Planning page 46 e Prepare your infrastructure e Plan for external user setup For more information see Access Edge Server page 27 e Plan your implementation strategy For more information on deploying OCS 2007 see the Microsoft Office Communications Server 2007 Planning Guide Download Microsoft documentation from the Download Center at www microsoft com Network configuration The main consideration when you plan and engineer the Converged Office desktop is the size of the network Networks are divided into three main categories small medium and large Each type requires specific configuration The following sections describe typical network topologies to assist in determining capac
221. he pool by a hardware load balancer that distributes the load to these servers Static data such as contact lists and access control lists ACLs are stored as persistent data on the back end database server A client can have multiple concurrent connection instances and can register on multiple servers at the same time Each device to which the client is logged on called an endpoint can be connected through a different server at the same time The load balancer exposes a single Virtual Internet Protocol VIP address that is used by the clients to access the pool Each Enterprise Edition server within the pool is responsible for connection processing security and authentication protocol processing and server applications The user data resides in the back end database server The database contains records that hold static data and dynamic user data such as endpoints and active descriptions for a user The database runs a set of stored procedure calls that form the core of the operational software Office Communications Servers within the pool are networked to the back end database server using a high speed network These Office Communications Servers also run User Replicator UR software to provide a connection to the Microsoft Active Directory service so that user account information can be synchronized between the back end database server and the Active Directory For more information about Office Communications Server 2007 Enterprise
222. iation server requirements page 49 Signaling Server requirements page 49 e Call Server requirements page 50 e OCS Proxy and MCM capacity requirements page 50 OC 2007 client requirements The PC that runs the OC 2007 must be registered to the domain in which the OCS 2007 server runs The OC 2007 client can be installed on a PC that runs most versions of Microsoft Windows with the hardware device driver API DirectX 9 or later For more information on the OC client requirements see Table 11 Office Communicator client requirements page 54 For more information about deploying the OC client see Microsoft Office Communicator 2007 Deployment Guide Download Microsoft technical documentation from the Download Center at www microsoft com Load Balancer capacity requirements Capacity planning for OCS 2007 is measured in terms of the number of clients However this becomes difficult to measure because of the enhanced capabilities and services for a pool and the variety of components that can be enabled in OCS 2007 Components can reside on separate servers which adds to the complexity of capacity planning A single client user can have multiple connection instances that depend on the features enabled Each feature has different bandwidth requirements that can differ from one enterprise to another For more information on capacity guidelines see Table 5 Maximum supported users for each topology page 52 For more information
223. icator Mobile are not supported Remote Call Control only permits telephone status updates for example on a call or not when you use Office Communicator Mobile Remote Call Control supports Call Forward with COMO Virtual Server 2005 Virtual Server 2005 is not supported as part of Nortel Converged Office Office Communicator When the CS 1000 Call Forward All Calls feature is enabled only calls 2007 Call Forward All to the Prime DN or any single appearance DN on the telephone are Calls forwarded Therefore if an Office Communicator 2007 acquires a MADN and it is not the Multiple Appearance Redirection Prime MARP the call is not forwarded even if the Call Forward feature is enabled For more information see Features and Services NN43001 106 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 82 Planning and engineering Office Communications Server and MCS coexistence ATTENTION All Converged Office users must have their extension configured as CLS CDMR A user cannot have both Office Communications Server and MCS enabled for their extension all TN s that have a particular number and extension If any of the TN s have CLS CDMV or CLS CDMO configured the extension is treated as having MCS enabled When MCS SIP CD is enabled on an extensi
224. ice functionality An upgrade from the LCS Application Proxy to the OCS Proxy Server and MCS 2 0 to MCM 3 0 is required to manage CS 1000 telephones by the OC 2007 client in either VOIP or RCC mode Inter working of MCM 2 0 with OCS Proxy Server or MCM 3 0 with LCS Application Proxy is not a Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks LCS 2005 and OCS 2007 coexistence 83 supported configuration because of incompatible underlying libraries The same CS 1000 can be connected to two or more different communication servers LCS 2005 or OCS 2007 The following must be considered for coexistence of LCS 2005 and OCS 2007 e The CS 1000 must be upgraded to Release 5 0 with the required Product Enhancement Packages PEPs e OCS 2007 patches from Microsoft must be in service For more information see the Attention box under OCS 2007 component installation page 105 e NRS is required to appropriately route a call to the Communication Server e Different server DNs Hot Ps are assigned for each Communications Server LCS or OCS The PCA for each user is configured with the corresponding server DN as a target DN e LCS 2005 and OCS 2007 can share the same Active Directory but you can only have one OC client user account on either LCS 2005 or OCS 2007 For Remo
225. ices on the Nortel CS 1000 from the Microsoft Office Communicator desktop client End users can originate and receive telephone calls over existing CS 1000 phones from an Office Communicator OC 2007 desktop client Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Voice 17 e originate and receive Public Switched Telephone Network PSTN calls from the Office Communicator OC 2007 soft client when away from the office e take advantage of existing business telephony features on the CS 1000 Enterprise Voice This section describes the Office Communications Server OCS 2007 Enterprise Voice solution The Nortel Converged Office feature integrates the OCS 2007 with the CS 1000 For a description of the integrated network from the CS 1000 perspective see Network configuration page 36 Enterprise Voice is Microsoft s software powered VoIP solution a SIP based implementation of IP telephony for the enterprise that does not rely on proprietary hardware investments Enterprise Voice is a full featured VoIP solution that includes connectivity to the PSTN gateways and interoperation with the CS 1000 Enterprise Voice IM group IM enhanced presence and audio video conferencing together constitute the Microsoft Unified Communications solution The followi
226. ified Messaging 4 Click on the E mail Addresses tab 5 Click on the Add menu and select EUM Address 6 In the UM Address Extension window enter the CS1000DN domain of the user in the Address Extension field For example 2071 ocs2007a corp nortel com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 01 03 Standard Release 5 0 30 April 2008 OCS 2007 users using UM 2007 in integrated mode 205 Figure 80 UM Address fj Exchange Management Console Eile Action View Help amem E3 Microsoft Exchange Brendan McCarthy Properties F Mailbox oc a0e Organization Configuration Fa T Mailbox Settings Mail Flow Settings Mailbox Features J Server Configuration posa General User Infomation Address and Phone Organization 2 Recipient Configuration Account Member Of E Mail Addresses a Mailbox Displa Distribution Group a Administrator Each e mail address type has one default reply address The default reply CS Mail Contact aBrendan McCarthy address is displayed in bold To change the default reply address select an entry 84 Disconnected Mailbox Achris Smith in the list and then click Set as Reply S Toolbox E mail Addresses ep add 7 Edt A Set as Reply SMTP Address EUM Address di Adds a new EUM address SMTP B
227. igured on the NRS Figure 60 Office Communications Server Service Domain NORTEL NETWORK ROUTING SERVICE MANAGER Home Confiquration Administration aActive DB view set Standby DB view Help Logout Location Configuration Service Domains gt Servi ains 5 z Service Domain Service Domains L1 Domains UDP of L0 Domains CDP Description ass pma gateway a A endpoints Gateway Endpoints p 1 Test Not available User Endpoints gt 2 ocs2007a corp nortelcom NRS_SPS 1 ki 4 Routing Entries Default Routes Collaborative Servers In Office Communications Server Service Domain the NRS is configured with the matching Service Domain of ocs2007a corp nortel com The L1 and LO Domains must also be configured and match what the CS 1000 is configured under SIP URI Map Dynamic Gateway endpoints must be configured for the CS 1000 and the MCM with appropriate dialing plan entries Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 170 Configuration The NRS must have the same UDP or CDP dialing plan prefix to route calls to the MCM endpoint This UDP or CDP dialing plan prefix is the same one configured for the PCA calls For example the Location Code LOC 354 from the PCA example appears as 01 HOT P 8 63545000 The NRS mu
228. in Figure 31 User properties page 114 Figure 31 User properties Chris Smith Properties 24x MemberOf Dian Environment Sessions Remote control Terminal Services Profile COM Communications General Address Account Profile Telephones Organization e Chris Smith First name Chris Initials sd Last name Smh Display name CisSmith Description Ct Office Ce Telephone number 2070 Other E mail chris ocs2007a corp nortel com wese th Cancel Apply Help 4 Enter the user s information first name last name telephone number and so on in the appropriate fields in the General tab 5 Select the Communications tab Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Active Directory configuration 115 6 Click the check box next to Enable user for Office Communications Server 7 In the fields provided define the user Sign in name and the Server or pool Office Communicator 2007 uses these addresses to place calls Figure 32 Enable Office Communications Server connectivity for a user in Active Directory Chris Smith Properties a ka Published Certificates MemberOf Dian Object Security Environment Sessions Remote control General Address Account Profile Telephones
229. in integrated mode 203 Figure 78 Unified Messaging Properties window fMexchange Management Console Of x File Action View Help gt amem E3 Microsoft Exchange sce Organization Configuration gy Mailbox lf Client Access Wn Hub Transport cee LIniFiad Mace anina A Administrator Unified Messaging Properties x UM Mailbox Status Status Lockout status Not locked out Enabled 5 3 4 Enabled UM Mailbox Configuration Enabled Unified Messaging Mailbox Policy Enabled DialPlan Default Policy Browse Enabled Enabled UM Addresses Extensions 2071 2071 ocs2007a corp nortel com BrendanMcCarthy ocs2007a corp nortel com Brendan McCarthy Properties x General User Information Address and Phone Organization Account Member Of E Mail Addresses Mailbox Settings Mail Flow Settings Mailbox Features Mailbox od 7 Create Filter lt Enable Disable IV Enable for Automatic Speech Recognition vj y le Unified Messaging for this mailbox click OK or Cancel In Allow UM cals from nonusers Plect Enable Unified Messaging or Disable Unified IV Allow the user to receive faxes IV Allow diverted calls without a caller ID to leave a message pribomaennitemo client EE Personal operator extension j icense CAL to enable it for the mailbox Cancel _ End Option 2 adding CS 1000 DN as
230. ing e An understanding of the coexistence interactions For more information see LCS 2005 and OCS 2007 coexistence page 82 e Anunderstanding of CS 1000 Signaling Server and networks e An understanding of the user migration process Determine your deployment options There are two deployment options depending on whether you are migrating a small or large client base For a small client base Office Communicator client users can be migrated from LCS to OCS inside a set maintenance window No extra servers are required For a large client base Office Communicator client users need to be migrated over multiple maintenance windows using a phased approach The following choices must be made 1 If using one SIP CTI FE Signaling Server e Only LCS users have RCC OR e OCS users have RCC 2 If deploying an additional SIP CTI FE Signaling Server e RCC is supported for both LCS and OCS One Signaling Server for LCS RCC and the other for OCS RCC ATTENTION Before migrating to Office Communications Server 2007 existing Live Communications Servers must have Live Communications Server 2005 SP1 installed Migration process The following table breaks down the migration process using a phased outside in approach and defines the impact for the user at each phase Table 19 User experience Description User experience 1 Upgrade your perimeter Introduce a new Office No changes Users continue network Communications Server OCS
231. ing Server SIP and the MCM endpoint registration on the NRS 8 Ensure that MCM is registered to the NRS 9 Verify the MCM configuration for the Called Phone Context and check it against the Signaling Server configuration for the SIP URI map and Private CDP domain name parameter SIP CTI only 10 Verify the Routing Host Authorization and Certificates inside OCS servers and Pool Note Improper configuration of Routing Host Authorization and Certificates on OCS Servers and Pool is the primary reason Converged Office does not function properly in the Enterprise Edition configuration 11 If the problem still exists go to the section Capturing traces and logsto assist further End Lack of memory on Signaling Server Problem Lack of memory on Signaling Server Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks SIP CTI services does not come up 217 Symptom After SIP CTI services are activated you are unable to log on to the Signaling Server through Element Manager When rebooting some HTTP tasks are not up Possible cause Insufficient memory Solution Check the memory and upgrade the memory to 1 gigabyte GB if required The Signaling Server running Converged Office requires 1 GB of memory Release 4 5 only required 512 megabytes MB SI
232. ing and COR Servers Unassigned users Mediation Servers 5 0cs2007e ned2 0cs20078 corp nortel com HE 0cs2007a med ocs2007a corp nortel com Uve Communications Server 2005 Technical Documentation Remo the Fe Office Communications Server 2007 Technical Library e Office Communications Server 2007 Administration Guide e Office Communications Server 2007 SDK Documentation Tools Office Communications Server 2007 Resource Kit Office Communications Server 2007 Web Scheduler Product support Unified Communications blog Downloads e TechNet Public forum Developer center Contact Us 2007 Microsoft Corporation All rights reserved Lega Privacy Statement Microsoft stort 2 P 4 microsof Manage E Bement Manager Micro J Untied Wireshark E eshop F 12 33 m Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 280 Appendix B Configuration Examples Figure 118 Determining the exact FQDN of the pool amp Microsoft Office Communications Server 2007 B File Window Help Office Communications Server 2007 Oa Off ae Ais oy Forest ocs2007a corp nartel co Office Communications S Enterprise pools Server 2007 g ocs2007apool Statu
233. ing help over the telephone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support web site and you have a Nortel support contract you can also get help over the telephone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following web site to obtain the telephone number for your region www nortel com callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 12 How to get help Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Introduction This document
234. ings Place International Calls Within This Country As National Calls V Dial Plan Prefix National Prefix L E International Prefix Location Code Cal Prefix Special Number Prefix a Subscriber Prefix L CLID Parameters Dialing Plan CDP Calling Device URI Format phone context lt SIP URI Map Entries gt gt Home Location Code Co County Codecco Area Code AreaCode Note The NPA in North America Digits to Strip Prefix to Insert Format of CLID Subscriber Number SN 0 lt CCC gt lt AreaCode gt lt SN gt National Number NN 0 lt CCC gt lt NN gt International number lt International number gt End Configuring Network Routing Service NRS Use the following procedure to check the configuration of NRS Checking NRS configuration Step Action 1 Check the Signaling Server and MCM Endpoints Status as shown in Figure 107 Signaling Server and MCM Endpoints status on NRS page 267 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 267 Figure 107 Signaling Server and MCM Endpoints status on NRS NETWORK ROUTING SERVICE MANAGER Help Logout Managing active database 47 11 56 25 C Standby database Numbering Plan Endpoints Search for Endpoints Enter an endpoint ID use for all and click Searc
235. ion 263 Figure 102 FQDN of the OCS 2007 Front End server System Properties 2 Ea Advanced Remote General Hardware on the network Computer description For example IIS Production Server or Accounting D a g Windows uses the following information to identify your computer D Full computer name ocs2007a ocsfe1 ocs2007a corp nortel com Domain ocs2007a corp nortel com To rename this computer or join a domain click Change Change Note The identification of the computer cannot be changed because The Certification Authority Service is installed on this computer 4 Define the IP address of the server acting as DNS For example in Figure 103 DNS configuration on the Signaling Server page 263 the IP address is 47 11 56 114 Figure 103 DNS configuration on the Signaling Server Host Table Add DNS Servers Alternate DNS Server 1 IP address 0 0 0 0 Alternate DNS Server2 IP address 0 0 0 0 SNTP Virtual Trunk Network Health Monitor configuration H323 GW Settings 5 Ensure that the SIP GW settings match the settings as shown in Figure 104 SIP GW Settings page 264 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 264 Appendix B Configuration Examples Figure 104 SIP GW Settings NORTE
236. ion window in the following scenario For example User A makes a Call by SIP alias in Office Communicator Computer mode to User B in Office Communicator VoIP mode User B answers the call and conferences in User C in Office Communicator VoIP mode User C is invited to the conference by phone number User C joins the conference This results in four participants being displayed in the conversation window instead of three This is a Microsoft limitation and can be reproduced when the CS 1000 system Mediation Server outbound routing and static Front End routes are disabled Active Directory configuration A record in the Active Directory must be created for all CS 1000 phones whether there is an Office Communicator client associated with it or not If a CS 1000 phone is not in the Active Directory an OC client user will notice the following e Cannot add the telephone number to the Office Communicator Contact List e Will receive two toasts when calls are made from these telephones DTMF detection In order to handle DTMF detection properly with OCS 2007 all network components must support RFC 2833 which means all Branch or Main offices need to be running a Release 5 0 software as a minimum Otherwise there will be problems interacting with Interactive Voice Response IVR systems collect calls using meet me conference bridges and so on Remote Call Control with SIP CTI The Remote Call Control component works in all configurati
237. ions such as Click to call and Access mobility allow workers to stay connected when not at their desks Nortel Converged Office comprises the following components Remote Call Control RCC with Session Initiation Protocol Computer Telephony Integration SIP CTI TR 87 provides full Microsoft Office telephony integration to control business grade telephony phones from within Microsoft Office applications as well as support for a standards based CTI interface defined by the TR 87 protocol Telephony Gateway and Services provides a basic SIP Telephony Gateway to connect between Private and Public Telephony networks and OC 2007 clients Nortel offers unique value with the two components that provide its telephony services to OC 2007 clients and connectivity between the Office Communications Server 2007 and the Nortel telephony network Nortel Converged Office provides the following benefits federated IM with industry name instant messaging Microsoft application integration click to call commands and missed call log easy to use single soft client for IM telepresence and VoIP telephony presence integration with Microsoft desktop and applications a powerful suite of Nortel applications which include Nortel Unified Messaging Contact Center Interactive Voice Response IVR conferencing click to call Leveraging the CS 1000 and Microsoft desktop software allows end users to access business grade telephony serv
238. iple Customer Multiiple Customer operation is not supported within a single Signaling operation Server a separate Signaling Server is required for each customer Multi customer support is a consideration for future releases For more information about how to configure a Multi Customer environment see Multiple customer network page 40 TR 87 Front End The TR 87 FE application on a Signaling Server can support only a single application Call Server UDP Location Code Only one UDP Location Code can be associated with each Signaling Server TR 87 interface AML interaction CS 1000 has an Application Module Link AML limitation where only one application can acquire a DN or TN at any time For example the TR 87 FE application and IP Call Recording feature cannot coexist on the same DN or TN This also applies to the interaction between Symposium and Office Communicator Remote Call Control Symposium uses the AML to acquire and control telephones on the CS 1000 Call Server Office Communicator Converged Office requires that the client support RCC The Web version Web Access of Office Communicator called Office Communicator Web Access does not support RCC Office Communicator Converged Office requires the client to support Remote Call Control but Mobile COMO the Mobile version of Office Communicator called Office Communicator Mobile has limited support for Remote Call Control Outgoing VoIP calls to telephone numbers for Office Commun
239. irect Service NRS e CS 1000 SIP Gateway configuration Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 62 Planning and engineering e CS 1000 Call Server configuration relating to the SIP Gateway e OCS Location Profile Policy Phone Usage and Route configuration e OC client configuration in the Active Directory Phone RCC or TR 87 Calls e The format of the number itself entered in Active Directory or entered in Office Communicator Office Communications Server Address Book Service Normalization rules e CS 1000 SIP CTI Services Configuration e CS 1000 Call Server Configuration relating to PBX telephones e OC Client configuration in the Active Directory The number format and normalization support provided by Office Communications Server is used to format numbers for both Remote Call Control and computer calls However the interface from which they originate and receive calls from the CS 1000 is the TR 87 Front End and SIP Gateway respectively as illustrated in Figure 19 Signaling and media paths page 63 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks General requirements 63 Figure 19
240. is attached with an attribute that describes the phone number for example Office Home and so on For example Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Normalizing phone numbers 193 tel 14255551212 ext 5551212 ad rdn telephoneNumberdisplay Name 425 555 1212 The ad rdn telephoneNumber is a proprietary parameter describes the type of the phone number and displayName which is a proprietary parameter that holds the display format of this phone number by default the original phone number before normalization By default the msRTCSIP RCC Line is copied from the proxy address attribute ad rdn telephoneNumber The phone number is copied without ad rdn and display name parameters For example tel 14257771234 ext 1234 ad rdn telepohoneNumber display name 425 7771234 1234 is shown as tel 14257771 234 ext 1234 Normalizing using the Address Book Service The Run time Address Book service normalizes the original phone numbers in Active Directory In this case the normalized phone numbers are not stored in Active Directory and the output cannot be analyzed before it is used by Office Communicator Having Address Book Service properly setup for an OC client is essential in receiving correct CLID info on call pop ups Creating Normalization rules
241. issp o The configuration on the Signaling Server e pdt gt cd u config pdt gt copy config ini Are you connected to the Signaling Server with Telnet and under pdt e pdt gt SIPCTIShow Table 45 Call Server information Provide the patches list installed on the Call Server e LD 22 e issp Capture the print out for the user DN in LD 11 Capture the print out for the TN configured for this DN do both for all TNs including the PCA Capture the DSC configuration for the PCA configured for the Hot P 1 Po Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Case checklists 235 In LD 48 perform the command stat elan Provide the print out for the SIP Route and all related RLI DMI Table 46 NRS configuration information ec C Print capture ofthe Signaling Server endpoint contowaron Prnt capture ofthe MOM endpoint configuration J Pint capture ofthe Routing Entries forthe MOM endpoint Table 47 MCM configuration information Check Send the MCM ini file Table 48 OCS configuration information The FQDN name of the Proxy server and the IP address The FQDN name of the Pool and the IP name The VIP of the Load Balancer On the Proxy Server capture Routing and for each route Edit it and capture the screen On the Pool ca
242. isting log file remain in all cases SNMP is not supported on the MCM 3 0 application Alarms are logged to an MCM log file in addition to the Windows 2003 Event Viewer MCM 3 0 logging has the following levels e None No messages or alarms are logged to the file Alarms are still logged to Windows Event Viewer Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Capturing traces and logs 229 e SIP SIP messages filtered by distinct DN are logged further to alarms Only one DN can be specified at the same time in MCM e Debug Debug information is logged to the MOM log file e SIP and Debug To clear a log click on the Clear Log button The backup file is stored as MCMlog bak See Figure 87 MCM logs page 229 for an example of the Logs window Figure 87 MCM logs fejlogs xX Settings Log Size Mb 16 Log Level DN Filter g SIP and Debug Activating MCM logging The following section details how to turn on MCM logging MCM Logs can be enabled from MCM Console Log files are stored in MCM log file which is located in the MCM application installation directory Program Files Nortel MCM MCM log Step Action 1 On the MCM console interface to activate MCM logs select Tools and then choose Logs from the menu 2
243. ity and robustness requirements Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Network configuration 37 Note The descriptions and graphical representations of the three network types are for illustration only and are not actual configurations The number of CS 1000 systems and Office Communications Server 2007 servers will be based on the engineering guidelines found in this document and those provided by Microsoft Small network If you have a small network that requires ease of management you can choose a basic configuration Microsoft recommends the following configuration for small organizations that do not require high availability for OCS 2007 A small network can include the following components e aCS 1000 system with Media Gateway and Signaling Server e support for IM and conferencing for internal users and can include external users e up to 5000 users You will need An Office Communications Server 2007 Standard Edition server e a single Edge Server deployed in the perimeter network for external user access e An OCS Proxy server that runs MCM 3 0 e a Mediation server Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyri
244. ization of TR 87 Remote Call Control service requests Authorization of TR 87 Remote Call Control service requests within a Converged Office deployment is handled by the Nortel MCM The main requirement for authorization of service requests arises from Office Communicator users who can manually override the Phone Integration settings in Active Directory provisioned by an administrator To ensure that each Office Communications Server user is restricted to the Active Directory configuration provisioned by an administrator for Remote Call Control MCM provides an option to enable or disable authorization of TR 87 service requests For details about the authorization process and MCM configuration requirements see Configuring MCM for Remote Call Control page 149 Signaling and media encryption IP connectivity between the Office Communications Server and the CS 1000 is provided by TCP and TLS Similarly Office Communications Server server to server traffic can also be TCP or TLS The MCM 3 0 supports TCP only therefore the connections between the Mediation Server and the OCS Proxy server and the Proxy server and the NRS SIP Gateway are TCP To provide signaling security between the Office Communications Server and the CS 1000 see Figure 17 Signaling Security page 60 Nortel Contivity VPN routers can be used to tunnel SIP signaling between the Office Communications Server and the CS 1000 A single VPN router that supports the Office Comm
245. l If conversations F Archive federated IM conversations Note Archiving settings cannot be changed unless the global setting allows per user configuration Z Enable enhanced presence Note Enhanced presence cannot be changed once it has been set Cancel Help Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 118 Configuration Figure 34 Enable Enterprise Voice and PBX integration User Options E3 Telephony Select a telephony option These settings affect only those calls that are routed through IP PSTN or remote call control gateways Enable PC to PC communication only Enable Remote call control IV Enable PBX integration Note To enable both remote call control and PBX integration you must specify a Server URI below Policy Default Policy 7 View Server URI ftet 16139675000 ext 2070 J Enable federation Enable remote user access J Enable public IM connectivity Archiving IZ Archive intemal IM conversations Z Archive federated IM conversations Note Archiving settings cannot be changed unless the global setting allows per user configuration J Enable enhanced presence Note Enhanced presence cannot be changed once it has been set Lok cce Her Nortel Communication Server 1000 Nortel Con
246. l is available to Nortel partners upon request Figure 7 Call Appearance pop up window page 29 shows an example of an incoming call pop up window Figure 7 Call Appearance pop up window Office Communicator Chris Smith Available El Te a note Type a name or phone number 4 Recent Contacts W Brendan McCarthy Available 2061 1 613 967 5000 X2071 4 All Contacts To add contacts drag From another group or From search results Send an Instant Message Mobile 2002 Beniak Answer Using Communicator 1 613 967 5000 X2071 Redirect Figure 8 SIP diagram page 30 depicts the SIP protocol information Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 30 Converged Office component overview Figure 8 SIP diagram SPS SIP Domain ocs2007a corp nortel com pe oe oe udp Note FQDN must be on Windows DNS FQDN ocs2007asps ocs2007a corp nortel com Endpoints ocs2007_node_A mcm ocs2007a corp nortel com Primary SPS Routing Entries CDP 888 MCM re gt 0cs2007_node_A Mediation Servers IP 47 11 56 52 FQDN ocs2007a med ocs2007a corp nortel com CS 1000 IP 47 11 56 24 SIP address ocs2007_node_A UDP Domain udp CDP Domain cdp udp OCS 2007 Front End server FQDN 0cs2007a ocsfe1 ocs2007a corp nortel com
247. lass PCAG During call processing the class is checked to determine whether an incoming call should be extended to the PCA target DN or not For more information about configuring PCA see Features and Services NN43001 106 The PCA TN is configured to send the call to another number In the case of twinning to Office Communicator the call is sent to a number that is not dialable but routes the invite to the Office Communications Server For more information see Configuring the Dialing Plan to route to MCM ATTENTION IMPORTANT If SIP CTI control is also enabled for that telephone the PCA TN cannot be MAPP 0 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 155 When you use a PCA the MARP must be on the DN key of the phone itself not the PCA If the MARP is on the PCA CTI clients Such as Office Communicator do not receive Remote Call Control call pop ups for incoming calls in addition to other problems This is an unsupported configuration Note that MARP is assigned to the first DN key created so if you create the PCA first and assign a DN key it becomes the MARP by default If you add a phone later with the same DN to twin the phone with Office Communicator the MARP stays on the PCA and you encounter
248. le for UDP dial plan page 195 to map ESN 343 2356 to 16239675000 ext 3432356 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Normalizing phone numbers 195 Figure 71 Normalization rule example for UDP dial plan ESN ddd dddd ESN S d d d s Ad d d d 16139675000 ext 1 2 Result e The normalized version tel 16139675000 ext 1 2 of the business number in Active Directory entries is stored in the Global Address List GAL and downloaded at login by the Office Communicator 2007 client from the Address Book Service When you use a contact in a buddy list for Jim or any other Microsoft Office Application that makes use of Active Directory phone numbers the URI sent to the TR 87 FE for a TR 87 Make Call service request is tel 16139675000 ext 1 2 Adding a new Normalization rule The procedure Adding a new Normalization rule page 195 describes the process of adding a new normalization rule Adding a new normalization rule Step Action 1 Add an appropriate rule to the beginning of the ProgramFiles Mi crosoft OC 2007 Address Book Service Company_Phone_Num ber_Normalization_Rules txt file This ensures that the email notification provides the correct link Nortel Communication Server 1000 Nortel Converged
249. le within a network but rather is used to route the call to the MCM The MCM service running on the OCS Proxy server handles the incoming call and directs the call to the correct Office Communicator client The reason for this is that the SIP Invite generated by PCA has two fields e To this field is used for the sole purpose of routing the invite to MCM e Original Called Number OCN this field is used to determine the original number called The OCN maps to stored information on the Active Directory and sends the call to the correct Office Communicator client For example the CS 1000 network can be configured as shown in Figure 53 Dialing plan to route to MCM page 153 Figure 53 Dialing plan to route to MCM UEXT configured for DN 6712 to extend call Active Directory Original Called Number to dummy number 6 344 5000 OCN of 354 6712 ocs pee pay Call to local n with MCM number i e ow CS ug N 4 6712 cs 1000 4 Z HLOC 354 tn S v N MCM looks at Original Maisiton siyer Called Number OCN of 354 6712 maps to user mccarthy ocs2007a corp nortel com tun eee a OCS Front End OC client mccarthy ocs2007a corp nortel com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 154 Configuration In this figure the CS 1
250. ls and conferences Quilty Join our Customer Experience Improvement Program and help improve the quality reliability and performance of Microsoft software and services FF Alga Microsoft to collect information about how I use Communicator Tum on logging in Communicator Turn on Windows Event logging for Communicator Engish OC client start up debugging To determine if there is a PBX connection a handset icon will be present in the upper right of the OC client window The example in Figure 91 No PBX connection for OC client page 234 shows an OC client window where the handset icon is not present For more information on troubleshooting an OC client registration see OC client not registered page 223 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 01 03 Standard Release 5 0 30 April 2008 234 Troubleshooting Figure 91 No PBX connection for OC client Office Communicator _ Chris Smith Available Ei Type a note No results found 4 Recent Contacts Contacts from recent conversations 4 All Contacts Brendan McCarthy Away g Case checklists Use the following checklists prior to opening a case to ensure that all relevant information is collected Table 44 Signaling Server information a The patches list installed on the Signaling Server pdt gt mdp
251. ls but outgoing Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services planning 71 VoIP calls can only be placed to other Office Communicator users computer to computer calls Outgoing VoIP calls to telephone numbers for Microsoft Office Communicator Mobile are not supported Microsoft Virtual Server 2005 Microsoft Virtual Server 2005 is not supported as part of Nortel Converged Office DTMF CS 1000 supports in band DTMF digits and out of band DTMF digits for SIP calls through RFC2833 RFC2833 is an out of band mechanism for DTMF signaling DTMF digit handling using RFC2833 enables Nortel CS 1000 products to work with other SIP products that support out of band DTMF signaling With RFC2833 a key press on a telephone translates to a signaling packet or packets that flow with the VoIP stream to the far end These signaling packets are RFC packets which contain the DTMF key that was pressed The same principle applies to TDM devices that are involved in a VoIP call The Voice Gateway VGW TN that converts the TDM stream to VoIP also detects a tone on the TDM side and translates it to RFC2833 packets on the VoIP side The VGW TN can receive an RFC2833 packet on the VoIP side and generates a tone on the TDM side Configure the correct Loss Values
252. ls SRV records page 287 for the settings for sipinternaltls SRV records Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 287 Figure 125 sipinternaltls SRV records 2 File Action View Window Help e omx T e2 m ae a DNS 0C520074 OCSFE1 Forward Lookup Zones l _msdcs ocs2007a El Name Type Service Location SRY tcp Srecord s 0 100 3268 ocs2007a ocsfe1 ocs2007a corp nortel com A top H S _udp DomainDnszon ForestDnszone tapraDirector Reverse Lookup Zones 47 11 56 x Subnet Service Protocol Priority Weight H E de _kerberos Service Location SRY 0 100 88 ocs2007a ocsfel ocs2007a corp nortel com domains _kpasswd _sipinternaltls Properties 29 xJp nortel com H A gc _ldap z nortel com pdc 2 _sipinternaltls Service Location SRV Security tel com l ocs2007a corp nor F a msdes Domain ocs2007a corp nortel com _sites sipintematls v a Event Viewer DNS Events poet Host offering this service Port number Jocs2007 pool ocs2007a comp
253. ls made in Computer mode that have established video can transfer to another Office Communicator user in Computer mode although the new call is audio only The transferred Office Communicator user experiences the call becoming audio only After the transferred call is answered by the new endpoint video can be established As with all Call Transfers in Computer mode it is a Blind Call Transfer where the call is immediately transferred to the new party Local Tones Office Communicator supports the generation of local tones for example Ringback but the tones that the Office Communicator generates are unique tones that are not specific to any country Ringback is generated only for a configured number of cycles after which the other end continues to ring but there is no audible ringback Quality of Service Office Communicator does not support Quality of Service QoS L2 802 1p q or L3 diffserv Voice mail Voice mail is not supported for direct Office Communicator calls Voice mail is supported only with PCA SimRing and CD1 Call Forward No Answer and MCS 5100 Advanced Screening calls Long distance overseas control Long distance or overseas calls from Office Communicator are allowed based on the Network Class of Service NCOS for the MARP TN of the number and extension associated with the Office Communicator user For example if user david ocsuser com has a number and extension of 3052 david ocsuser com can call the same long dist
254. map Private CDP or UDP domain name configured in Element Manager End Signaling Server checklist Use the following procedure to check that the Signaling Server is correctly configured Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 293 Checking that the Signaling Server is correctly configured Step Action 1 Check the settings of SIP URI see Figure 131 SIP URI page 293 Figure 131 SIP URI CS 1000 ELEMENT MANAGER IP UYY SEUITIGS Public E 164National domainname 1 o Public E 164 Subscriber domain name pas o a Public E 164 Unknown domain name PublicUnknown Public E 164 Special Number domain name PublicSpecial Private UDP domain name judp PrivateCDP domainname cdpudp Private Special Number domain name PrivateSpecial Private Unknown vacant number routing domain name PrivateUnknown Unknown Unknown domain name UnknownUnknown SIP CD Services End Configuring NRS Use the following procedure to check that the NRS is correctly configured Checking that NRS is correctly configured Step Action 1 Go to Network Routing Service NRS and select Endpoints Confirm that the settings are correct see Figure 132 MCM endpoints page 294 Nortel Communication Server 1000 Nortel Converged Office Fundame
255. mber of digits to strip from the incoming phone number prior to conversion to E 164 format Parameter National Prefix to insert For incoming national for example NPA in North America calls this parameter defines the prefix to insert after stripping any digits necessary from the incoming phone number prior to conversion to E 164 format North American SIP CTI configuration example With the configuration defined as in Figure 67 North American CLID Manipulation page 188 the following occurs e An incoming Subscriber Call with phone number 4005000 produces tel 16134005000 on the Office Communicator incoming call pop up e An incoming National Call with phone number 4169008000 produces tel 14169008000 on the Office Communicator incoming call pop up Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 188 Configuration e An RCC call from Office Communicator to the E 164 number 16135006000 produces a call from the controlled DN to 616135006000 An RCC call from Office Communicator to the E 164 number 33123456789 produces a Call from the controlled DN to 601 133123456789 Figure 67 North American CLID manipulation CS 1000 ELEMENT MANAGER Help SIP CTI Services Service Enabled Vv Support TLS Endpoints Only CTI Settings Customer Number 0 0 99 M
256. mbers presented from the PSTN due to region specific requirements The E 164 format of national calls for example NPA in North America is e lt countrycode gt lt national number gt The parameters National Number of digits to strip and prefix to insert are used to modify the format of national numbers presented from the PSTN due to region specific requirements Parameter Country Code This parameter defines the country code to be used in CLID generation Parameter Area Code This parameter defines the area code to be used in CLID generation Parameter Subscriber Number of Digits to strip For incoming subscriber NXX calls this parameter defines the number of digits to strip from the incoming phone number prior to conversion to E 164 format Parameter Subscriber Prefix to insert For incoming subscriber NXX calls this parameter defines the prefix to insert after stripping any digits necessary from the incoming phone number prior to conversion to E 164 format Parameter National Number of Digits to strip For incoming national NPA calls this parameter defines the number of digits to strip from the incoming phone number prior to conversion to E 164 format Parameter National Prefix to insert For incoming national NPA calls this parameter defines the prefix to insert after stripping any digits necessary from the incoming phone number prior to conversion to E 164 format SPS configuration SIP Proxy Server
257. me UnknownUnknown Active Directory configuration section There are two modes for Active Directory AD Configuration Realtime or Local Cache Realtime mode is used for end user ID mapping which requires a Lightweight Directory Access Protocol LDAP query Local Cache mode involves caching the Active Directory on the MCM server and using that cache information for queries Table 28 Active Directory configuration Configuration Field Description Query server Use this field for real time LDAP AD queries Local Cache AD queries are done to a local cache of the AD The cache is synchronized daily at a preconfigured time You can force it to synchronize by clicking the Synchronize Now button to start Local Cache then Query Server AD queries are done to a local cached of the AD If the entry is not found in the local cache then the MCM queries the LDAP AD in real time Non default AD LDAP Server IP address and port of the LDAP server to be used if different from the default AD LDAP server Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM 3 0 configuration 145 Active Directory query The Active Directory Query tool is used to check Active Directory mapping configuration It searches for a user id SIP URI by a given telephone number and vice versa
258. media Convergen None 307 NJA ocs201 Information 9 28 2007 12 57 48 PM Multimedia Convergen None 104 NJA ocs2a1 2 Error 9 28 2007 12 57 01 PM Multimedia Convergen None 307 NJA ocs201 D Information 9 28 2007 12 46 30 PM Multimedia Convergen None 104 Nis ocs201 error 9 28 2007 12 45 43 PM Multimedia Convergen None 307 NJA ocs201 Information 9 28 2007 10 33 15 Multimedia Convergen None 104 NJA ocs201 x Error 9 28 2007 10 32 00 Multimedia Convergen None 307 NJA OCS20I Q Information 9 28 2007 10 00 52 Multimedia Convergen None 104 NJA ocs201 Error 9 28 2007 10 00 33 Multimedia Convergen None 307 NJA ocs201 Information 9 28 2007 9 39 51 AM Multimedia Convergen None 104 NJA ocs201 Error 9 28 2007 9 39 04 AM Multimedia Convergen None 307 NJA ocs201 D Information 9 28 2007 6 13 18 4M Multimedia Convergen None 104 NJA ocs201 x Error 9 28 2007 6 12 59 4M Multimedia Convergen None 307 N A ocs201 Resetting MCM debug trace Use the following procedures to reset the MCM debug trace Resetting MCM debug trace Step Action 1 On the MOM interface select Tools and then choose Logs from the menu 2 Go to Log Level and choose None 3 Delete the MCM log file from the directory where MCM is installed End OCS logs Use the following procedures to activate an OCS log Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2
259. mmunication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 185 SIP CTI CLID configuration parameters The SIP CTI CLID parameters are used to adjust the format of phone numbers for incoming call appearances For Office Communicator these settings impact the format of numbers that appear on the incoming call pop up for Remote Call Control ATTENTION These settings are independent of the similar SIP GW CLID parameters to allow independent control of the format of numbers on the incoming call pop up for Remote Call Control For all public calls subscriber for example NXX in North America national for example NPA in North America or international E 164 fully qualified numbers are used to represent the caller This is made possible through the use of the following parameters e Country Code e Area Code e Subscriber Number of Digits to strip e Subscriber Prefix to insert e National Number of Digits to strip e National Prefix to insert The E 164 format of subscriber calls NXX is lt countrycode gt lt area code gt lt subscriber number gt The parameters Subscriber Number of digits to strip and prefix to insert are used to modify the format of subscriber numbers presented from the PSTN due to region specific requirements The E 164 fo
260. mote Call Control configuration This section describes the process to configure the Remote Call Control with the SIP CTI component Office Communications Server Active Directory and MCM 3 0 must be configured properly prior to configuring the Remote Call Control component Remote Call Control and PBX integration By default users are configured for PC to PC communications Configuring Remote Call Control and PBX integration is done from the User properties in Active Directory and on the Office Communicator client Enabling Remote Call Control and PBX integration Step Action 1 On the OCS configuration console go to Users 2 Choose a user right click and select Properties 3 In the properties window in the Advanced Options section click the configure button Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 172 Configuration 4 Choose Enable Remote call control to enable clients control of the PBX phone or Enable Enterprise Voice and click the Enable PBX integration box to enable both Remote Call Control and Enterprise Voice End RCC and PBX integration on OC client After phone integration options are enabled for a user on the server they are enabled on the OC client Step Action 1 Go to the Office Communicator menu 2 Choose Tools and then select
261. n compliance with TEL URI The phone numbers configured for the Office Communicator user in the Active Directory are normalized The PBX private dialing plan phone number is normalized to the Line URI format For example E 164 ext CDP number or UDP number based on the dialing plan The following lists some examples of normalization The number ESN 343 5555 would be normalized to 16139620100 ext 3435555 e The number 1 425 7066340 would be normalized to 14257066340 e Anumber 1 800 368 3908 would be normalized to 18003683908 Phone numbers are normalized in Active Directory Each user can have multiple phone numbers such as Office Mobile and Home Two options are available to normalize these numbers Offline and Address Book Service See Microsoft Office Communications Server 2007 Planning Guide for more information on normalization ATTENTION All normalization rules must be in Generic script Normalizing Offline Recommended The user s phone number is read from the Active Directory user object original fields These numbers are normalized offline to TEL URI format and stored in Active Directory in a different field named proxy address multi value Microsoft provides a reference on how to build a tool for this task If you use this option then Address Book Service must not normalize the phone numbers and must instead publish only normalized phone numbers in the proxy address Each number in the proxy address
262. n Prefix CLID Parameters Home Location Code 501 Country Code cco fT sts S Area Code AreaCode 613 Note The NPA in North Digits to Strip Prefix to Insert Format of CLID Parameter Service Enabled The default state of the SIP CTI service is disabled To enforce the change of state for this parameter you must reboot The SIP CTI service consumes approximately 140 MB of RAM on the Signaling Server when enabled The configuration change to enable or disable the SIP CTI service is propagated to all Signaling Servers within the node Ensure that engineering guidelines are considered for all Signaling Servers within the node before you enable this feature ATTENTION Parameter Customer Number The customer number parameter defines the customer on the Call Server to which SIP CTI service requests apply Each TR 87 FE can support one customer number Additional customers can be supported by adding additional Signaling Servers Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control configuration 183 Parameter Maximum Associations Per DN This parameter defines the maximum number of simultaneous TR 87 SIP dialogs that can be active for a single DN Multiple instances of Office Communicator for example home office laptop
263. n Servers pool can be used The sip gw id parameter is passed as Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 142 Configuration an INVITE request providing information about which dedicated Mediation Server or Mediation Server pool to process this message The parameter value for SIP Gateway Endpoint Name is configured in Element Manager under System IP Network Nodes Servers Media Cards Signaling Server Properties The MCM contains a predefined list of Mediation Server addresses associated with a given sip gw id The MCM is then able to determine what pool is used ATTENTION The SIP Gateway Endpoint Name must match the Mediation Server Pool ID for example OCS2007_NODE_A See Figure 46 Mediation routing table page 142 and Figure 57 Element Manager Signaling Server Properties page 165 Figure 46 Mediation routing table 2 Mediation Routing Table xi Add Edit Remove j OK Help Click the Add button to configure the Mediation Server pool s IP address Click OK Incoming Call Processing Parameters This option refers to incoming CS 1000 calls to MCM that terminate on Office Communicator You must specify the phone context When the telephone context is defined mapping is performed using CDP o
264. nables telephony features such as Call forward No Answer to Voice Mail Attendant Recall and participation as a client in a Group Call for incoming calls With the Telephony Gateway and Services component you can configure the OC 2007 as a Multiple Appearance Directory Number MADN member for users with PCA on the CS 1000 With PCA calls to a user s phone number can be presented to both the desktop phone and to the OC 2007 client simultaneously The user can then choose to answer on the most convenient device The ability to connect between computers and phones is not natively provided by Office Communications Server 2007 however the Telephony Gateway and Services component enables this functionality using the SIP Gateway and Multimedia Convergence Manager MCM application MCM directs calls from an Office Communicator user to the CS 1000 connected to their twinned telephone Telephony Gateway and Services allows you to originate and receive SIP calls for example VoIP and Computer calls from Office Communicator In Figure 6 Dual forking example page 25 OCS Front End FE forks the call to the CS 1000 The twin phone rings once and does not send another invite The same scenario applies to calls originating from the CS 1000 the OCS does not get informed to perform another fork A new setting is introduced on OCS 2007 server that enables or disables dual forking for each user Remote Call Control SIP CTI is available when dual
265. nd Gateway tracing capabilities are used MCM 3 0 MCM 3 0 provides the following maintenance features Tools MCM provides the following commands on the Tools menu e Active Directory Query Check phone to user id mapping DNs can be entered and found user ids are displayed e Backup Data Back up a configuration file to the user specified location e Restore Data Restore configuration files from user specified location e Set Log Level Determine configure which information is logged in the MCM log file For more information about logging refer to Log files e Get Active Calls Count Show how many calls are connected through Office Communications Server You can use the Traffic tool to capture SIP and SIP CTI calls and transactions per hour The Multimedia Convergence Manager 3 0 service provides a test capability to retrieve user ID by phone number The Primary and Secondary NRS status utility is available from the application main window You can deploy Ethereal software on the OCS Proxy to provide call traces MCM also provides full SIP tracing capability MCM SIP tracing is important particularly when MTLS Mutual Transport Layer Security is enabled in future Communication Server 1000 releases where SIP traces cannot be captured by a tool like Ethereal MCM Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release
266. nfiguration and control any DN in the system that is provisioned to support SIP CTI Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 150 Configuration Figure 51 Enable phone integration on the client Personal Phones Alerts General m My phone numbers To enter or edit your phone numbers click the related button To share the number with others select the adjacent check box 2070 IV Publish this phone number Mobile Phone eoo IT Publish this phone number Home Phone IE Publish this phone number Other Phone a P Publish this phone number r Phone integration IV Enable integration with your phone system Advanced Advanced Phone Integration Configuration Automatic configuration Ix Configure settings Type the remote call control URI and phone URI below If you do not have this information contact your system administrator Remote call control URI sip sip 2070 phone context cdp udp test com Phone URI tel iei 16139675000 ext 2070 cren e Ee Redundancy Redundancy of the TR 87 interface is not provided natively with Office Communications Server 2007 Office Communicator does not support multiple Remote Call Control SIP URIs or SIP 300 302 redirection messages To provide for
267. nfirm that you have the OCS 2007 Standard Edition server 4 Confirm that you have MCM 3 0 End Figure 101 Overview of lab setup page 250 illustrates how to set up a lab for Converged Office Figure 101 Overview of lab setup i s Active Direct NRS Signaling server SEENE CS 1000 o SIP Domain ocs2007a corp nortel com oL1 Domain udp o LO Domain cdp udp NG o Dialplan CDP o Phone context lt SIP URI Map Entries gt oNRSTLAN IP 47 11 56 25 Mediation server OCS Proxy with MCM OC Client 0 OC user smith ocs2007a corp nortel com o DN 2070 o Server URI sip 2070 phone context cdp udp test com o Line URI tel 16139675000 ext 2070 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 251 Collecting required data Collect the required data listed in the following three tables before you begin to configure the Converged Office solution The information entered here can be used to verify configuration settings later on Table 52 Microsoft Active Directory Required information Record your For example information User SIP URI chris ocs2007a corp nortel com Server URI sip 2070 phone context cdp udp test com Line URI tel 16139675000 ext 2070 Table 53 Network Routing Service NRS Req
268. ng figure shows the OCS 2007 Enterprise Voice components extracted from the overall OCS 2007 architecture COMO refers to Communicator Mobile Figure 1 Enterprise Voice components OCS 2007 PSTN a 2 PSTN PSTN z PASSIVE E A e Media Signaling SIP 6 A H Q swecccccccccccccsccce faa OEREIN PELO SIOE K r RTP Mediation o Front End Servers Back End Media Server Registrar Presence Server SQL Server Gateway When a user calls from an Enterprise Voice client by dialing or clicking ona contact name or number in OC 2007 or Outlook e the OCS Front End server normalizes the number to the E 164 format and invokes routing rules based on the location profile and user policy and directs the call to the appropriate Mediation Server Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 18 Converged Office component overview the Mediation Server performs all necessary media transcoding and routes the call to the IP PSTN gateway e the IP PSTN gateway based on topology applies local or PBX dialing rules and passes the call to the PSTN or PBX Enterprise Voice uses Real Time Transport Protocol RTP for media Like SIP RTP is an Internet Engineering Task Force IETF standard It defines a packet format to carry audio and video over IP networks
269. nt_Name Service_Domain_Name For more information see Registration The domain is listed under the Domains folder in the Management console for Office Communications Server For example in the next figure the Office Communications Server Domain is ocs2007a ocsfe1 ocs2007a corp nortel com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 164 Configuration Figure 56 SIP Trunk Domain name amp Microsoft Office Communications Server 2007 B Ele window Help Office Communications Server 2007 Ca or a A Forest 0cs20078 corp nortel co Office Communications 5 Enterprise pools Server 2007 Status Voice Voice Task Flow Resources Users Front Ends a y ocs2007a ocsfet fr Applications fy ocs2007fe2 ocs21 Technical Documentation H E Web Conferencing ies AJN Conferencing e Office Communications Server 2007 Technical Library Web Components e Office Communications Server 2007 Administration Guide 1 Standard Edition Servers Office Communications Server 2007 SDK Documentation E Archiving and CDR Servers E Unassigned users Mediation Servers Live Communications Server 2 Tools E E H E e Office Communications Server 2007 Resource Kit e Office Communication
270. ntals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 294 Appendix B Configuration Examples Figure 132 MCM endpoints Common Manager 3 G a eer Managing Active database 47 11 56 25 _NRS Server oO Standby database Numbering Plan Endpoints Gateway Endpoint Database Edit Gateway Endpoint ocs2007a corp nortel com udp cdp System Wide Settings Numbering Plans Domains End point name Mem Endpoints MCM on OCS Proxy Routes Description Network Post Translation z Collaborative Servers Trust Node M Tools Tandem gateway endpoint name Not configured Endpoint anthentication enabled Authentication off Authentication password E 164 country code l E 164 area code l E 164 international dialing access code E 164 international dialing code length E 164 national dialing access code E 164 national dialing code length l E 164 local subscriber dialing access code l Required value 2 From the Routing Entries tab confirm that the settings are correct see Figure 133 Routing Entries for Endpoints page 295 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 295 Figure 133 Routing En
271. o the IP address of the OCS server for all types of DNS queries not just for the SIP service type see Figure 65 DNS configuration page 180 DNS server must respond with the correct IP for a generic DNS query There are a number of different types of DNS queries that can be performed Step Action 1 Log on to Element Manager and navigate to LAN configuration 2 Enter the FQDN of up to three DNS servers Figure 65 DNS configuration Home Links Virtual Terminals Bookmarks System Alarms Maintenance Core Equipment Peripheral Equipment IP Network Nodes Servers Media Cards Maintenance and Reports Media Gateways Zones Host and Route Tables Network Address Translation QoS Thresholds Personal Directories Interfaces Engineered Values Emergency Services Geographic Redundancy Database Replication Control State Control Software File Upload IP Phone Firmware Voice Gateway Media Card Servers Media Cards PEPS Customers Routes and Trunks Routes and Trunks D Channels Digital Trunk Interface End S 1000 ELEMENT MANAGER NORTEL c Embedded LAN ELAN configuration Call server IP address fara 1 56 66 Unistem Signaling port 15000 Broadcast port 15001 1024 65535 Telephony LAN TLAN configuration Unistem Signaling port 5000 RTP RTCP Starting port 5200 1024 65535 Embedded LAN ELAN Routes Ada asa Host Table DNS
272. of Signalling Server s OCS 2007 Proxies and OCS 2007 Front End servers required for each customer are the same as if each customer were part of a single system However the total number of users allowed for the CS 1000 is the total number of users for all customers Multiple location network The following diagram shows the path of an inbound and outbound call in a multiple location network configuration in a single forest deployment The MCM routes inbound calls from the Signaling Server to the appropriate Mediation Server within the Mediation Server pool When the current Mediation Server does not answer MCM jumps to the next Mediation Server Figure 14 Multiple location network OC clients CS 1000 Pool of Mediation Servers for Ottawa CS 1000 Ottawa location Primary Secondary OCS Proxy SPS SRS with MCM Pool of Mediation Servers for Bellville CS 1000 Bellville location OCS Enterprise Pool Inbound call Outbound call RE R yad A P For regional or multiple location deployments it is required to install SPS SRS Two Primary Secondary SPS SRS may co exist within one configuration to improve the system s robustness In the previous versions of the program the MCM performs polling by sending SIP OPTION request to determine which SPS SRS is active The active SPS SRS becomes the last one to send an OK response The SIP Proxy Server SPS sits between M
273. of manipulation are generally not necessary but are available in case a scenario requires this type of manipulation Incoming Call Processing Parameters section The MCM requires access rights to certain directories for example Program Files MCM Ensure that the user has the Administrators rights to these directories The following Figure 47 Element Manager SIP URI MAP page 144 depicts the Called Phone Context entry in the MCM Configuration screen and the entries for UDP and CDP in the Signalling Server Element Manager These entries must match Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 144 Configuration Figure 47 Element Manager SIP URI MAP Incoming Call Processing Parameters Called Phone Context cr Called Phone Prefix Delete fo Caller Phone Prefix Delete fo Called Phone Prefix Insert Caller Phone Prefix Insert SIP URI Map Public E 164National domainname 1 SSS Public E 164 Subscriber domain name 613 gt Public E 164 Unknown domain name PublicUnknown Public E 164 Special Number domain name PublicSpecial Private UDP domain name Private CDP domain name cdp udp Private Special Number domain name PrivateSpecial Private Unknown vacant number routing domain name PrivateUnkn own Unknown Unknown domain na
274. omputer Supported Telecommunications Applications DC Domain Controllers DRAM Dynamic Random Access Memory DN Directory Number DNIS Dialed Number Identification Services EC Enterprise Configurator EMS Enterprise Multimedia Systems EPROM Erasable Programmable Read Only Memory FS Feature Specification FQDN Fully Qualified Domain Name GC Global Catalog GNTS Global Network Technical Support Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Appendix C Abbreviations 299 IP IPSec IVR LDAP MISP MCM MMC MNM MSDL NAS NCR NRS oc OCS Internet Protocol Secure Internet Protocol Interactive Voice Response Lightweight Directory Access Protocol Multipurpose ISDN Signaling Processor Multimedia Convergence Manager Microsoft Management Console Meridian Network Management Multi purpose Serial Data Link Nortel Application Switch Number of Call Registers Network Routing Service Office Communicator Office Communications Manager Pentium Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 300 Appendix C Abbreviations PSTN PRD
275. on Office Communications Server Converged Office is not supported for that extension in Release 4 5B and 5 0 CallPilot For PBX Integration Enabled Computer Mode calls to access the configuration CallPilot mailbox the Pound key is pressed Every mailbox must have the optional messaging network configured In a normal CS 1000 CallPilot scenario this configuration is optional For PBX Integration Enabled Computer Mode calls to CallPilot to work properly this extra configuration is required For more information about the configuration of CallPilot see Cal Pilot Network Planning Guide NN44200 201 Conference Call and Conference Call and DND features in RCC mode are not supported by Do Not Disturb DND Microsoft features LCS 2005 and OCS 2007 coexistence This section describes the coexistence limitations of LCS 2005 and OCS 2007 Client considerations Features hosted on Office Communications Server 2007 are not supported by the OC 2005 client After a user is configured for enhanced presence the account can no longer use previous versions of OC 2005 Communicator Web Access 2005 or Communicator Mobile 2005 Microsoft recommends that you upgrade all client computers for a particular user at the same time Communicator 2007 clients cannot log on to Live Communications Server 2005 Verify that any user whose client is upgraded to Communicator 2007 is already provisioned on an Office Communications Server Converged Off
276. on Examples Contents Introduction page 249 Standard Edition page 249 Enterprise Edition page 275 Host Authorization page 283 Routing page 284 Configuring DNS page 286 Active Directory configuration page 288 Installing and configuring MCM page 289 Signaling Server checklist page 292 Configuring NRS page 293 Introduction As described in the Planning and Engineering chapter small medium and large networks require different editions of Office Communications Server OCS 2007 This appendix contains configuration examples for both Standard Edition and Enterprise Editions of OCS 2007 Standard Edition This section provides information on how to configure and troubleshoot the Converged Office solution running the Standard Edition OCS 2007 This sample configuration is for a small network deployment Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 250 Appendix B Configuration Examples Setting up the lab Follow these steps to ensure the lab is set up correctly Setting up the lab Step Action 1 Confirm that the CS 1000 server is version 5 0 with the Product Enhancement Package or a later version 2 Confirm that the Signaling Server is version 5 0 or later with all patches as required in the Product Bulletin 3 Co
277. ones or Mobile Communicators cannot take control of the telephone after having been disconnected abruptly three or more times This disconnection could be due to your network for example GPRS or WLAN Possible cause This problem occurs because the SIP CTI link is disconnected abnormally and the Association is out of service for 30 minutes 1800 seconds This timer is hard coded by Office Communicator and cannot be changed Solution Increase the Maximum Associations per DN on the Signaling Server through Element Manager This field is configured to 3 by default Increase this parameter to allow more network disconnections Capturing traces and logs Use the following procedures to capture traces and logs to assist in troubleshooting Converged Office problems When a problem is encountered traces and logs can be activated on different components Communication Server 1000 traces e MCM logs e OCS logs e OC logs Communication Server 1000 traces Use the following procedures for capturing traces Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 226 Troubleshooting AML traces on the Call Server SIP CTI only In LD 48 activate AML traces on the Call Server SIP CTI only Table 41 LD 48 Prompt Response Description EDD000 enl msgi 32 Enable incoming A
278. ons that include a Signaling Server and is supported for IP digital and analog telephone types Office Communicator client uses the ECMA TR 87 specification Figure 24 Simple network diagram page 74 shows a sample customer network that deploys Active Directory the OCS 2007 Front End OCS proxy server with MCM and CS 1000 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 74 Planning and engineering Figure 24 Simple network diagram Ee TLAN PBX Domain SIP TRg7 ie OCS Front End wan MEM e NN a OCS Domain Active Directory The TR 87 FE is the application that resides on the CS 1000 Signaling Server to support the telephony control requests and responses received from the Office Communicator 2007 client within an Office Communications Server 2007 deployment CS 1000 is supported in both the Office Communications Server 2007 Standard Edition and Enterprise Edition network configurations For more information about restrictions see Capacity planning page 46 Table 15 Supported systems platforms and applications page 74 identifies the systems platforms or applications that are interoperable or supported by the Remote Call Control component Interoperable means that this feature will not negatively impact any existing f
279. onsole Root B i Office Communications Server 2007 E a Forest ocs2007a corp nortel com Enterprise pools i ocs2007apool E Users Bont enc C Web Confer View E Al Confere New Window from Here i C Web Compe Refresh H Q Standard Edition Se archiving and COR ees Unassigned users J Mediation Servers Help Live Communications Server 2005 Click on the Host Authorization tab and select the Edit button In the Server section click on the IP Address button and enter the IP address of the OCS Proxy server For details see Table 25 Routing rules page 130 In the Settings section select Throttle As Server and the Treat as Authenticated check boxes Click OK On the Routing tab of the Front End server a Routing rule is defined to route the SIP message in which the Request URI matches the Server URI as defined in the Active Directory for each user to the OCS Proxy server where MCM is running For an example see Figure 38 Routing tab page 125 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Office Communications Server configuration 125 Figure 38 Routing tab Front Ends Properties lt I Federation Host Authorization Archiving Voice General Routing Compression Authentication Routing Specify static
280. ool ProgramFiles Support Tools ldap exe 3 Connect to the GC server IP address at the port 3268 Connection gt Connect 4 Bind with the MCM service account credentials Connection gt Bind i 5 Download the AD structure tree View gt Tree 6 Navigate to the object of one of those just configured users 7 Confirm that the object contains the properties e msRTCSIP UserEnabled and it is configured to TRUE e msRTCSIP PrimaryUserAddress and it is configured with correct User e SIP URI e with correct phone number e msRTCSIP OptionFlags e msRTCSIP Line e msRTCSIP LineServer If some of those properties are not presented or configured with old values then the GC server is not replicated The user must wait for the next automatic replication or run the replication manually If you are unsure that the replication is complete or that the properties msRTCSIPUserEnabled and or msRTCSIP OptionFlags are not presented see Possible cause 2 and Solution 2 Access permissions for the AD object properties page 221 End Solution 2 Access permissions for the AD object properties Solution 2 Check the access permissions for the AD object properties by following the steps in Accessing permissions for the AD object properties page 222 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008
281. ortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 268 Appendix B Configuration Examples Figure 108 Routing Entry NETWORK ROUTING SERVICE MANAGER Help Logout Managing Active database 47 11 56 25 O Standby database Numbering Plan Routes Search for Routing Entries Enter a DnPrefix and Dn Type use for all and click Search You may narrow the search by specifying a particular domain DN Prefix P DN Type ali DN Types 7 Limit results to Domain All service domains gt i all L1 domains gt i Arco domains gt Endpoint Name All gateway endpoints Results per page 100 Search Routing Entries 25 Default Routes 0 Routing test Refresh M DNPrefixa DN Type Route Cost SIP URI Phone Context Context a Private level 0 regional CDP Ics2005s corp nortel com udp1 10 10 steering code 1 cdpt udp1 cdp1 node3228 Private level 0 regional CDP Ics2005s corp nortel com udp1 af it steering code 1 Ear cdp1 f um_node134 Private level 0 regional CDP Ics2005s corp nortel com udp1 30 2 steering code i cdpt udp cdp1 node1220 aC 20 aite aTe e TE eD2 canudo E sony Gaba 1 25 of 25 Routing Entry ies First Previous Next Last 3 Check the OCS 2007 Standard Edition configuration In Host Authorization for an OCS 2007 Standard Edition configure the
282. ortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 46 Planning and engineering address is used by clients as a single point of connection to the pool This address is listed in DNS and has an FQDN Internal OCS clients require the DNS server to establish a connection with the Enterprise Edition Pool Figure 15 Incoming Load Balancer Mediation server load balancing Vv Microsoft internal load balancing a ae D MCM Mediation server routing based on sip gw id ocs proxy with MCM Mediation Load Balancer server incoming traffic Inbound Call Mediation server load balancing Outbound Call Mediation server Pool Nortel Application Switch Nortel recommends that you use the Nortel Application Switch NAS for Load Balancing Capacity planning This section provides the capacity requirements for the various components Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Capacity planning 47 Capacity planning navigation e OC 2007 client requirements page 47 e Load Balancer capacity requirements page 47 e SIP CTI TR 87 services requirements page 47 e Med
283. ortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks General requirements 51 The number of users the OCS Proxy server with MCM can handle depends on the usage and the number of calls per hour per user For example assuming 5 cph user for VoIP calls would give 3000 users 15 000 cph 5 cph user 3000 users The following are the formulas based on SPECint_rate2000 to calculate the maximum call rate for different platforms e VoIP calls only Number of calls per hour supported 15 000 x SPECint of HW 29 8 e SIP CTI TR 87 RCC calls only Number of calls per hour supported 10000 x SPECint of HW 29 8 e Both VoIP and SIP CTI TR 87 RCC calls combined Number of calls per hour supported 15 000 x SPECint of HW x VoIP_call 10 000 x SPECint of HW x SIPCTI_call 29 8 ATTENTION VoIP_call or SIPCTI_call must be less then 100 ATTENTION An OCS Proxy is not an Access Proxy For more information on OCS proxy hardware requirements see Table 8 OCS Proxy server hardware requirements page 53 General requirements This section provides general guidelines and requirements to follow when you deploy the Office Communications Server 2007 General requirements navigation e Server topology page 52 e Operating System Requirements page 52 e Hardware Requirements page 53
284. ote Enhanced presence cannot be changed once it has been set mT tows Hee _ End Checking the MCM installation and configuration Check that the MCM is properly installed and configured Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 273 Checking the MCM installation and configuration Step Action 1 On the MCM check that the user is a member of the RTC Server Applications and RTC Server Local Group 2 For MCM Application confirm that MCM running and for the Default OCS applications confirm that IM URL Filter and Routing Application are running see Figure 113 MCM Application page 273 If the MCM application is not running Confirm that MCM is configured with the MCM user groups RTC Server Local Group and RTC Server Applications e Confirm that the MCM user password is correct e Check the Event logs to find out why MCM is not running Figure 113 MCM Application amp Microsoft Office Communications Server 2007 He window Hep Office Communications Server 2007 E A Forest 0cs2007a corp nortel com 5 Enterprise pools E ay ocs2007apool E Users S Front Ends y ocs2007a ocsfe1 ocs2007a corp nortel com PS Slice Communications Server 2007 Status Applications Critical 5 2 a
285. out planning your deployment Contains information on how to plan deploy and manage the new Enterprise Voice capabilities in Office Communications Server 2007 Contains information on how to get started with Office Communicator 2007 Senior Administrators responsible for planning deployment Administrators and Telephony Engineers responsible for planning an IP telephony infrastructure and deploying Enterprise Voice End users and Administrators Office Communicator 2007 Quick Reference Cards Migrating to Microsoft Office Communications Server 2007 Contains a summary of information for Office Communicator 2007 Contains information on migrating from LCS 2005 to OCS 2007 End users and Administrators Administrators Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 01 03 Standard Release 5 0 30 April 2008 Planning and engineering This chapter contains information about topics you must consider before you implement Converged Office Planning and engineering navigation Planning process Introduction page 35 Network Design page 36 Small network page 37 Medium network page 38 Large network page 39 Multiple customer network page 40 Figure 14 Multiple location network page 42 Load Balancer planning information page 43
286. plications You cannot use Office Communicator to invoke a feature that is not supported by the phone Example of RCC with SIP CTI TR 87 Figure 5 Remote Call Control with SIP CTI TR 87 page 23 shows an example of a CS 1000 call to a mobile client The following steps correspond to the numbers in the figure 1 A user selects Call to Chris mobile phone number from the CS 1000 telephone 2 The Office Communications Server 2007 sends a call request to the CS 1000 3 The CS 1000 sets up a call from the user s phone to Chris mobile phone number 4 Chris answers his mobile phone and a media path is established between the two phones Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services 23 Figure 5 Remote Call Control Active Directory ocs proxy with MCM SIP Nortel CS 1000 NRS SPS ocs Front End to OC client Signaling Server ee TR 87 FE Ss PSTN Mo Chris The full set of business grade telephony features available with CS 1000 telephones is integrated with the OC 2007 client and can also be operated from a CS 1000 IP Phone even when the client is unavailable This integration ensures that telephony service reliability is preserve
287. pture Routing for each route Edit it and get a screen capture On the Proxy Server get a screen capture of Host Authorization On the Pool get a screen capture of Host Authorization Front End server Properties General tab Mutual TLS TLS row Edit Front End server Properties Security tab OCS Proxy Properties General tab Mutual TLS TLS row Edit OCS Proxy Properties Security tab Table 49 Active Directory configuration information Check Print Capture of the OCS user for the General Tab ee Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 236 Troubleshooting Print Capture of the OCS user for the Office Communications Server Print Capture of the OCS user for the Office Communication Advanced Settings Table 50 Tracing information Check An example AML trace on the Call Server if it is a problem regarding the RCC feature not able to control the telephone An example Signaling Server trace SIPCallTrace For problem related to SIP Gateway An example Signaling Server trace SIPCallTrace For problem related to SIP Gateway An example Signaling Server trace SIPCTITrace For problem related to SIP CTI An example MCM log with the log level SIP Debug for the failed call scenario to reset the trace put the trace level to none
288. put DES CDLCS TN 152 0 00 14 VIRTUAL TYPE 12004 CDEN 8D CTYP XDLC CUST 0 ZONE 000 FDN TGAR 0 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 258 Appendix B Configuration Examples XLST 0 SCPW 2070 SFLT NO CAC MFC 0 CLS CTD FBD WTA LPR MTD FND HTD TDD HFD CRPD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSA CSI SWD LNA CNDA CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD CPFA CPTA HSPD ABDD CFHD FICD NAID BUZZ UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD DRDD EXRO USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN FDSD NOVD VOLA VOUD CDMR ICRD MCDD T87A KEM2 CPND_LANG ENG BFTN 152 0 01 00 HUNT PLEV 02 CSDN AST 00 IAPG 0 9 Check LD 21 to confirm that PCA is activated If not configure LD 15 to PCA ON This allows the incoming call to twin the PCA and make the SIP Gateway call work Use LD 11 to configure each user with PCA Table 63 LD 21 Confirm PCA is activated romp nesponse Description TYPE TYPE FTR_DATA CUST Table 64 LD 21 Confirm PCA for SIP Gateway Response Description Nortel Communication Server 1000
289. quired next For more details see LCS 2005 and OCS 2007 coexistence page 82 3 Upgrade CS 1000 and if determined for your migration add an additional Signaling Server as the SIP CTI FE Upgrading Call Sever and Signaling Server according to standard procedures For more information see LCS 2005 and OCS 2007 coexistence page 82 4 Deploy OCS 2007 Mediation Server For more information on deploying Mediation Server download Microsoft technical documentation from the Download Center at www microsoft com 5 Deploy OCS Proxy server with MCM 3 0 For more information see OCS Proxy server installation page 107 and MCM installation page 109 6 Enable enhanced presence and continue migrating users Start to move users from Live Communications Server 2005 to Office Communications Server 2007 By enabling enhanced presence users are allowed to use Office Communicator 2007 and the new functionality that it provides After enabling the users for enhanced presence roll out OC 2007 client to each computer for these users Once a user is enabled for enhanced presence they can no longer use any previous client versions For more information on enhanced presence download Microsoft technical documentation from the Download Center at www microsoft com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright
290. r see Figure 122 Host Authorization for Front End server page 284 Figure 122 Host Authorization for Front End server Office Communications Server 2007 gt Forest ocs2007a corp nortel com Enterprise pools gy ocs2007apool Users Front Ends Fi Applications E Ey ocs2007fe2 0cs2007a corp nortel cot Fi Applications Web Conferencing ocs2007a ocsfel ocs2007a corp nort Mua a A eather xi Routing Compression Authentication General Host Authorization Archiving Voice Federation Specify authorized hosts such as gateways application servers special AV Conferencing clients that need additional bandwidth and so forth H E Web Components Standard Edition Servers E Archiving and CDR S Im Archiving an ik Outbound Only Throttle As Se Treats A Unassigned users ERTEKE AE serie Vex Mediation Servers 47 11 56 87 No Yes Yes fA ocs2007a med2 ocs20074 corp nortel com 47 11 56 52 No Yes Yes i ocs2007a med ocs2007a corp nortel com 47 11 56 180 No Yes Yes Live Communications Server 2005 47 11 56 23 No Yes Yes 47 11 56 88 No Yes Yes 47 11 56 54 No Yes Yes 47 11 56 69 No Yes Yes 47 11 56 24 No Yes Yes 47 11 56 51 No Yes Yes 47 11 56 25 No Yes Yes gt Add Edit Remove Cancel Apply Help End Routing Use the following procedure to check
291. r UDP In the case of a large network the telephone context used is UDP while CDP is used for small networks You can use Called Phone Prefix Delete and Insert fields to manipulate digits received from the CS 1000 prior to mapping Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM 3 0 configuration 143 Table 27 Incoming Call Processing parameters Configuration field Description Called Phone Context Phone Context of calls to be processed by MCM This entry depends on the dial plan CDP or UDP and should be the same as Private CDP domain name entries in the Signaling Server Element Manager Called Phone Prefix Delete Number of prefix digits to be deleted from the called number for mapping to the user ID by MCM Called Phone Prefix Insert Prefix digits to be inserted in the called number for mapping to User ID by MCM Caller Phone Prefix Delete Number of Prefix digits to be deleted from the caller number for mapping to a user ID by the Office Communicator client Caller Phone Prefix Insert Prefix digits to be inserted in the caller number for mapping to a User ID by the Office Communicator client The Caller Phone Prefix Delete and Insert is used to manipulate the digits in the From header of the INVITE received from the CS 1000 These two kinds
292. r phone gt tag c0d6342d 24 01 2008 03 41 16 LOGO006 SIPNPM gt gt ec epid 93883CDE01 24 01 2008 03 41 16 LOGOO0O6 SIPNPM gt To lt sip 3050 phone context cdp udp 47 11 56 54 user phone gt 24 01 2008 03 41 16 LOGOOO06 SIPNPM gt Call1 ID 178c6ba6 817e 4415 8619 555b6699d90b 24 01 2008 03 41 16 LOGO0O6 SIPNPM gt CSeq 260 INVITE 24 01 2008 03 41 16 LOGOOO06 SIPNPM gt Via SIP 2 0 TCP 7 11 56 25 5060 br anch z9hG4 bk6374d2a8716e971b812 9ba3b 6 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt Via SIP 2 0 TCP 7 11 56 54 1904 received 47 11 56 54 branch z9hG4bKD4DB5B54 5F8572DF b ranched TRUE 24 01 2008 03 41 16 LOGOOO06 SIPNPM gt Via SIP 2 0 TCP 7 11 56 52 2778 branch z9hG4bkK7f 583134 ms received port 2778 ms received cid 2FDO00 24 01 2008 03 41 16 LOGO006 SIPNPM gt Supported 100re1 x nortel sipvc replaces timer 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt User Agent Nortel CS1000 SIP GW release 5 0 version_sse 5 00 31 24 01 2008 03 41 16 LOGO006 SIPNPM gt Contact p1p 3050 0cs2007a corp nortel com user phone x nt net feature x nt ome gt 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt Allow INVITE ACK BYE REGISTER REFER NOTIFY CANCEL PRACK OPTIONS INFO SUBSCRIB E UPDATE 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt Content Lenath 0 MCM logs MCM 3 0 generates a daily log file with no maximum size restrictions and no cleanup procedures are implemented The contents of the ex
293. rameters Country Code CCC fi Area Code AreaCode Note The NPA in North Amer Digits to Strip Prefix to Insert Format of CLID Subscriber Number SN fo lt CCC gt lt AreaCode gt lt SN gt National Number NN lo lt CCC gt lt NN gt International number lt International number gt OIN tint gan Note These settings are independent of the similar SIP CTI CLID parameters to allow independent control of the format of numbers on the incoming call pop up for telephony gateway and services For all public calls subscriber for example NXX in North America national for example NPA in North America or international E 164 fully qualified numbers are used to represent the caller This is made possible through the use of the following parameters e Country Code e Area Code e Subscriber Number of Digits to strip e Subscriber Prefix to insert e National Number of Digits to strip e National Prefix to insert The E 164 format of subscriber calls for example NXX in North America is Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 168 Configuration nn nner TT ee lt countrycode gt lt area code gt lt subscriber number gt The parameters Subscriber Number of digits to strip and prefix to insert are used to modify the format of subscriber nu
294. rchiving and CDR Server to support these features The outgoing calls from the OC 2007 to CS 1000 telephone are captured by this server as well as OC to OC calls Thus a call accountant can retrieve CDRs from both the CS 1000 and Archiving server to obtain a consolidated report In RCC mode CDRs are captured only on the CS 1000 side For more information see Microsoft Office Communications Server 2007 Archiving and CDR Server Deployment Guide Download Microsoft technical documentation from the Download Center at www microsoft com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks SIP CTI TR 87 Protocol 29 SIP CTI TR 87 Protocol The SIP CTI TR 87 FE application introduced with this package is not limited to Microsoft applications Through support of the ECMA TR 87 standard Nortel partners can use this interface to develop SIP CTI capabilities for use with any specification compliant application If Preferred Calling Device is configured as Phone a user receives one pop up notification with an incoming call as depicted in Figure 7 Call Appearance pop up window page 29 The OC user can click Redirect to choose the client as the answering device Certain portions of the protocol are not supported at this time Additional information about the SIP CTI TR 87 protoco
295. rectory domain forest It requires replication from all Domain controllers to the GC domain controller to be performed after changes made in the Active Directory User s configuration Active Directory Sites and Services snap in ATTENTION All CS 1000 phones must be added in the Active Directory even when there is no Office Communicator user associated with the CS 1000 phone The administrator can create a user account with the Enterprise Voice and PBX Integration enabled in the Active Directory for every CS 1000 phone For example a lab phone or a lobby phone Some feature interactions will apply See Active Directory configuration page 73 in the Feature Interactions section Figure 30 Active Directory Microsoft LDAP server Active Directory Users and Computers GJ file Action View Window Help lel 2d e OH LE xP FRB Cm HRT Se ive Dre Uns ned Con E Saved Queries 0 s20078 corp nortel com pao 2 Builtin a Computers B Domain Controllers ForeignSecurityPrincipals 5 HandsOn 4 Users Administrator Built in account for admini Bier Publishers Security Group Members of this group are EP CERTSVC_DCOM_ACCESS Security Group oucp Administrators Security Group Members who have admini Bouce Users Security Group Members who have view DnsAdmins Security Group DNS Administrators Group DnsUpdateProxy Security Group DNS clients who are permi E Domain Admins Secu
296. reen output for SIP Gateway trace og 2008 01 23 22 45 59 24 01 2008 03 41 16 LoGo006 SIPNPM gt Content Type Sp rd thelr 8 24 01 2008 03 41 16 LOGO006 SIPNPM gt Content Length 299 24 01 2008 ESET LOGOO06 SIPNPM gt 24 01 2008 03 41 16 LOGOO06 SIPNPM gt v 0 24 01 2008 03 41 16 LOGOO006 SIPNPM gt o IN IP4 47 11 56 52 24 01 2008 03 41 16 LOGOO06 SIPNPM gt s session 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt c IN IP4 47 11 56 52 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt b CT 1000 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt t 0 0 24 01 2008 03 41 16 LOGO0O6 SIPNPM gt m audio 60094 REE ar 97 101 08 24 01 2008 03 41 16 LOGOO06 SIPNPM gt c IN IP4 47 11 56 24 01 2008 03 41 16 LOGO006 SIPNPM gt a rtcp 60095 24 01 2008 03 41 16 LOGOO06 SIPNPM gt a label Audio 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt a rtpmap 97 RED 8000 24 01 2008 03 41 16 LOGOOQ06 SIPNPM gt a rtpmap 101 telephone event 8000 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt a fmtp 101 0 16 24 01 2008 03 41 16 LOGO006 SIPNPM gt a rtpmap 0 PCcMU 8000 24 01 2008 03 41 16 LOGOO06 SIPNPM gt a rtpmap 8 PCmA 8000 24 01 2008 03 41 16 LOG0Q0G SIPNPM gt a ptime 20 24 01 2008 03 41 16 LOGOOQO6 SIPNPM gt 24 01 2008 03 41 16 LOGOO06 SIPNPM This message is OUTGOING 24 01 2008 Becerra LOGOOO6 SIPNPM gt SIP 2 0 100 Try ying 24 01 2008 03 41 16 LOGOOO6 SIPNPM gt From lt sip 2014 phone context Scop udp ocs2007a ed ocs2007a corp nortel com use
297. rendanMcCarthy ocs2007a corp nortel com IV Automatically update e mail addresses based on email address policy 7 Click on the Browse button to find the associated Dial plan for the user Click OK and then click Apply from the E Mail Addresses tab of the Properties window Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 206 Configuration Figure 81 Dial Plan window i f Exchange Management Console oj x File Action View Help a elem lem l File View i i 2 Mailbox Settings Mail Flow Settings Mailbox Features goad fp Now eat General Userinformation Address andPhone Organization Account Member Of E Mail Addresses DialPlan Each e mail address type has one default reply address The default reply address is displayed in bold To change the default reply address select an entry in the list and then click Set as Reply Address Extension 2071 ocs2007a corp nortel com Dial plan Phone context a OK Cancel OK Cancel i 1 object s selected 1 object s found IV Automatically update e mail addresses based on email address policy OK Cancel Apply Help 8 The new EUM address is added To find the new UM Extension click on the Mailbox Features tab right click on Uni
298. restrictions applicable to a physical TN also apply to the soft client that is issuing commands on behalf of a controlled DN Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 238 Appendix A Call Flow and protocol details Message sequence TR 87 4 is an ECMA Technical Report that describes the use of SIP as a transport of service requests and events defined by the ECMA 269 5 specification as XML bodies within SIP messages The ECMA 323 6 specification defines the XML format of ECMA 269 services and events The Front End FE application conforms to the minimum subset of the TR 87 specification defined for Office Communications Server 2007 interworking and those components necessary to support the next generation SIP Contact Center requirements Figure 92 Message sequence diagram CSTA Session Establishment and Monitor Start page 238 shows the expected message flow for establishing and monitoring a CSTA session as defined by TR 87 Figure 92 Message sequence diagram CSTA Session Establishment and Monitor Start Application L1 SIP Invite with CSTA Request System Status request L2 SIP 200 OK with CSTA Request System Status response L4 SIP INFO with CSTA Monitor Start request L5 SIP 200 OK with CSTA Monitor Start response L3 SIP ACK Figur
299. riate local permissions through this group Members OCS2007 MCMService G2 0CS2007 MCMService_1 2 0CS2007 MCMService_2 POCS2007 ATCHSUniversalServices EB OCS2007 ATCProxpUniversalServices 5 Right click on RTC Server Applications and select Properties Confirm that the settings of the RTC Server Application group are correct see Figure 129 RTC Server Application group page 291 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 291 Figure 129 RTC Server Application group BRIC Local Administrators RTC Server Applications Properties 27x g RTC Local Read only Administrato ae Local User Administrators General RTC Server Applications g RTC Server Local Group Cei RTC Server Applications g TelnetClients g __vmware__ Description granted appropriate local permissions through this group OCS2007 MCMService G2 OCS2007 MCMService_1 G2 0CS2007 MCMService_2 ATTENTION MCM may not run if the MCM user is not configured to belong to the required groups MCM may not run if an incorrect password is entered during the MCM installation 6 On the MCM server choose the Tools menu and select Configuration See Figure 130 MCM configuration page 292 for an example Nortel Communication Server 1000 Nortel Converged O
300. ris Initials i Last name smth ss Display name Chis Smith Description O Office es Web page Other a Compare and match your user properties settings with those in Figure 110 General user properties page 270 The telephone number in the Telephone Number field must be the same as the information recorded in Table 52 Microsoft Active Directory page 251 Rigs b Click on the Communications tab Compare and match your settings in OCS 2007 Office Communications user properties with those in Figure 111 Communications properties page 271 Ensure the SIP Sign in name is the same as the information recorded in Table 52 Microsoft Active Directory page 251 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Standard Edition 271 Figure 111 Communications properties Chris Smith Properties 20x General Address Account Profile Telephones Organization MemberOf Dian Environment Sessions Remote control Terminal Services Profile COM Communications sip chrissmith Jocs2007a corp nottel com Server or pool 2cs2007a ocsfe1 ocs2007 corp nortel com Meetings Z Allow anonymous participants Policy Defaut Policy v View Note Meeting settings cannot be changed unless the global setting allows p
301. rity Group Designated administrators Pl Domain Computers Security Group All workstations and serve Domain Controllers Security Group All domain controllers in th Domain Guests Security Group All domain guests Domain Users Security Group All domain users Pl Enterprise Admins Security Group Designated administrators Group Policy Creator Owners Security Group Members in this group can Guest User Built in account for guest HelpServicesGroup Security Group Group for the Help and Su Bus_wee Security Group IS Worker Process Group tusr_0c52007A OCSFE1 User Built in account for anony i TWAM_OCS20074 OCSFEL User Built in account For Intern 4 MCM3Service User Service Account used by E mcmsery User Service Account used by G MCMServ2 User Service Account used by E mcmserv3 User Service Account used by i MCMService User Service Account used by 1 Meganath J User i Mikhail Matveev User gt firas and IAS Servers Security Group Servers in this group can Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 114 Configuration Defining users Step Action 1 Select a user from the list in the Users folder 2 Right click the user and select Properties 3 The Properties window opens as depicted
302. rmat of national calls NPA is lt countrycode gt lt national number gt The parameters National Number of digits to strip and prefix to insert are used to modify the format of national numbers presented from the PSTN due to region specific requirements Parameter Dialing Plan When configured to CDP no changes are made to CDP numbers from the Call Server However when configured to UDP the location code prefix and location code are added as a prefix to CDP numbers to aid in normalization When this setting is enabled all user phone numbers in the active directory Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 186 Configuration can be entered using the home location code to ensure a consistent unique format throughout the enterprise Two scenarios are provided using the following example parameters e SIP CTI Dial Plan Prefix Location Code Call Prefix 6 e SIP CTI CLID Parameters Home Location Code 343 Scenario 1 SIP STI Dial Plan CDP A call is placed to the DN controlled by Office Communicator for RCC from DN 3000 on the same Call Server The call pop up that appears on the users desktop shows call from 3000 Scenario 2 SIP CTI Dial Plan UDP A call is placed to the DN controlled by Office Communicator for RCC from DN 5000 on the same Call Server
303. rosoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 136 Configuration Figure 43 MCM architecture OCS Server API s OCS 2007 Proxy OCS 2007 Pool CS 1000 Windows 2003 The following examples illustrate how MCM handles call information Understanding the role of MCM in the Telephony Gateway and Services component helps you to determine the configuration Example 1 Outgoing calls from Office Communicator In this example an invite travels from the client to the OCS Front End server and then to the Office Communications Server MCM Proxy through the Mediation Server MCM checks which NRS is active and then sends an invite to that SIP Redirect Service SRS In this case the invite is qualified To return from the SRS 302 is used The invite is then sent unqualified to the CS 1000 associated with the originator s location code and DN Example 2 Incoming calls to Office Communicator In this example the user has a desktop telephone and a Personal Call Assistant PCA that points to an Office Communications Server 2007 server The PCA sends a DN or Routing DN The call was originally made to 6 231 3052 but the PCA hot key is configured with 6 344 5000 This is a dummy routing DN it can be configured with all hot keys in the network In a CDP network the dummy routing DN for example 6 231 3052 must also be configured by a D
304. routes for outbound connections oo legendas ea tas SIP test com 47 11 56 5060 TCP Add Edit Remove Warming The host address must also be added to the Host Authorization tab 8 In the Add Static Route window For Domain enter the domain defined in the Server URI For Next Hop enter the IP address of the OCS Proxy End For each OCS Proxy with MCM Host Authorization is required for the Node IP address of all CS 1000 servers that the Office Communications Server interacts with as well as the TLAN IP address of the Primary Secondary and all possible collaborative NRS Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 126 Configuration Configuring host authorization for the OCS Proxy Step Action 1 Open the OCS Proxy server click the Windows Start button point to Administrative Tools and then click Computer Management Figure 39 Opening the Computer Management console Administrator F ut g poroye nut Serr 3 Eee Certification Authority Control Panel 2 Cluster Administrator EEA Prompt GB Component Services IB Administrative Tools Computer Management fev Windows Expiorer amp Eriterstand Faas Configure Your Server Wizard T Data Sources ODBC Y Paint Help and Support
305. rvice National Number of digits to strip OCS Management Console The OCS Management Console shown in Figure 117 OCS Management Console page 279 provides an overview of OCS configuration e The OCS Enterprise Edition Pool ocs2007apool e The OCS Enterprise Edition FE server s ocs2007a ocsfe1 ocs2007a corp nortel com The Enterprise edition can have multiple FE Servers e The OCS Enterprise Edition Proxy Server ocs2007a proxy ocs2007a corp nortel com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 279 ATTENTION The OCS GUI is always displayed in lower case To determine the correct FQDN right click on pool and the correct FQDN displays under Display Name as depicted in Figure 118 Determining the exact FQDN of the pool page 280 Figure 117 OCS Management Console amp Microsoft Office Communications Server 2007 E Forest 0 s20074 corp nortel com E Enterprise pools S Front Ends By 0cs20072 0csfel ocs2007a corp nortel com By 0cs2007Fe2 0cs20072 corp nortel com TE Applications Gy Web Conferencing E DIAN Conferencing By 0cs2007Fe2 0cs2007a corp nortel com a ay 0 20074 ocsfel ocs20074 corp nertel com Gy Web Components GD Standard Edtion Servers Gi Archiv
306. rvices Ocs2007ACA Expiration Date 7 27 2008 3 Listening connections WMI Control Office Communications Servegig j Applications E Indexing Service Address Port 5061 Transport Start MTLS Stop Deactivate Certificates 5060 TCP Loaging Tool View New Window From Here Refresh 3 For the OCS Proxy no static route is required MCM routes inbound calls to the proper Mediation Server based on the Routing Table settings on the MCM 4 Click the Routing tab to confirm no route is configured Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 128 Configuration Figure 41 Routing tab Microsoft Office Communications Server 2007 Properties General Routing Certificate Compression Host Authorization Routing Specify static routes for outbound connections Matching URI NextHop Port Transport Add Edit Remove Warning The host address must also be added to the Host Authorization tab Cancel Apply Help 5 Click the Host Authorization tab 6 Click Edit to open the Edit Authorized Host window 7 In the Edit Authorized Host window enter the IP address select both the Throttle As Server and Treat As Authenticated check boxes and then click OK
307. ry IP IP address of primary SRS SPS Not used in the case of Direct SIP Routing Secondary IP IP address of secondary SRS SPS Not used in the case of Direct SIP Routing Registration ID MCM endpoint ID This ID is in the format of host domain The host must match the endpoint name as defined in the NRS SPS for MCM Registration IP Select the MCM proxy IP to register with the SRS SPS Proxy mode for SPS The SIP Proxy Server SPS acts as a redirect server as well as a proxy server e Proxy All SPS will proxy route all messages from the MCM e Proxy SIP and Re direct SIP CTI SPS will proxy route SIP calls and redirect SIP CTI calls In this mode traffic going through the SPS is reduced This can also be useful for administration purposes Redirect All SPS will redirect all messages In this mode SPS will work in the same way as SRS CS 1000 SIP GW IP IP address of the CS 1000 Node Used only for Direct SIP routing with the CS 1000 Transport Only TCP is supported Port SIP Port on SRS SPS and CS 1000 Default values are 5060 for TCP and 5061 for TLS connections Mediation Server Select the check box to use Mediation Server Routing table Click the Routing Table button when using Mediation Server Mediation Server routing table Several Call Servers from different geographic locations may be connected to one MCM with one SIP Gateway For each geographic location one or several Mediation Servers forming Mediatio
308. s Server 2007 Web Scheduler Additional Resources Product support e Unified Communications blog e Downloads TechNet e Public forum Developer center Configuring the SIP Trunk Domain name describes how to configure the SIP Trunk domain name to match the Office Communications Server domain name Configuring the SIP Trunk Domain name Step Action 1 Log into the Element Manager page for the Signaling Server Go to IP Telephony Click Nodes Servers Media Cards Select Configuration Click Edit next to the correct node O a A WO N Open the Signaling Server Properties as shown in Figure 57 Element Manager Signaling Server Properties page 165 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services configuration 165 Figure 57 Element Manager Signaling Server Properties NORTEL CS 1000 ELEMENT MANAGER Home S Remove Links Role Leader Virtual Terminals Bookmarks Type HPDL320G4 System Embedded LAN ELAN IP address a7 1 56 6 Alarms Maintenance 00 18 fe 86 4971 ENE Embedded LAN ELAN MAC address 00 18 f6 86 49 71 Loops jaza F Superloops Telephony LAN TLAN IP address 47 11 56 23 MSDUMISP Cards Conference TDS Multifrequen Telephony LAN TLAN gateway IP address a7 1 56 1 Tone Senders
309. s Voice Voice Task Flow Resources Users Front Ends 3 General Settings By ocs2007a ocsfe1 fr Applications Forest Information not available in this view E B ocs2007fe2 ocs2I Schema version Information not available in this view H E Web Conferencing Prep state Information not available in this view H AlV Conferencing Supported Domains Web Components Standard Edition Servers Archiving and CDR Servers Default Routing Domain ocs20074 corp nortel com E Unassigned users Mediation Servers Meeting Settings Live Communications Server z Edge Servers Settings Federation Settings H a a 5 Archiving Settings 3 Call Detail Record Settings J Pool view Pool Type IM Meeting Enterprise v Pool Name OCS Default Applications Running Use the following procedure to determine which default applications are running Identifying the active default applications Step Action 1 To determine the exact FQDN of Pool confirm that the two default applications IM URL Filter Application Setting and Routing Application Setting are running 2 In OCS 2007 click on Applications See Figure 119 Default applications page 281 for an example window Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright
310. so both are greater than 32 Confirm that the SIP CTI service is up 2 Check the SIP CTI status on the Signaling Server Table 39 Check the SIP CTI status Prompt Response Description SIPCTIShow show SIP CTI status and settings See Figure 84 Screen output example for SIP CTI status page 219 Figure 84 Screen output example for SIP CTI status pdt gt SIPCTIShow SIP CTI Status and Settings Application status Active Customer number 0 Dialing plan CDP SIP URI format FQDN Maximum number of associations per DN 10 Support TLS Endpoints Only FALSE CTI Dial Plan Information Home Location Code Not Configured Country Code Not Configured NPA Prefix 6 INTL Prefix 6 LOC Prefix 9 SPN Prefix 6 NXX Prefix 6 CTI CLID Information International Calls As National TRUE Subscriber Number of digits to strip 0 National Number of digits to strip 0 Area Code Not Configured Subscriber Prefix to insert Not Configured National Prefix to insert Not Configured pdt gt Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 220 Troubleshooting 3 In LD 48 check the ELAN status on the Call Server Table 40 LD 48 Prompt Response Description Stat elan Check the ELAN status on the Call Server Screen output
311. so users continue to use OC 2005 and have the same IM and presence functionality No changes Users continue to use OC 2005 and have the same IM and presence functionality No changes Users continue to use OC 2005 and have the same IM and presence functionality No changes Users continue to use OC 2005 and have the same IM and presence functionality 6 Enable enhanced presence roll out OC 2007 client and continue migrating users 7 Configure PCA routing for new OC 2007 client users on the CS 1000 Enable users for enhanced presence roll out the OC 2007 client and the Live Meeting 2007 client to the users Configure PCA on the CS 1000 Change NRS and SPS routing Nortel Communication Server 1000 e The migrated users can use the full functionality of OC 2007 when communicating with other migrated users Once enabled for enhanced presence these users can no longer sign in to a OC 2005 client or previous Communicator Web Access or Communicator Mobile Access clients Migrated users are able to use Telephony Gateway and Services functionality VoIP and RCC Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 Copyright 2005 2008 Nortel Networks NN43001 121 01 03 Standard Release 5 0 30 April 2008 88 Planning and engineering Phase Description User experience 8 Continue migrating users 9 Decommission all Live Communications 2005 ser
312. st be configured to analyze and qualify numbers dialed from the Office Communications Server for example if you configure prefixes to identify the call type then you might use 6011 for International 61 for National and 6 for UDP For more information on how to configure the NRS see P Peer Networking Installation and Commissioning NN43001 313 CDR configuration Call Detail Recording CDR is supported for outgoing calls from Office Communicator Office Communicator CLID is included in the CDR record From Office Communicator when a call is made the Office Communicator CLID extracted from the Active Directory is identified The following is an example of an outgoing call N 024 00 A030 001 T012 023 09 12 10 48 23 00 00 02 0 614165558888 amp 2452070XXXXXXXXX The dialed number appears at the end KXXXXXXXX and the Office Communicator CLID and the CDR records appear after the ampersand amp a location code of 245 is followed by 2070 a location code of 245 followed by 2070 Again MCM supports redundant NRS configurations E 164 International Format Numbers from Office Communicator Computer Calls SIP Gateway The dialed number sent from Office Communicator to the CS 1000 for SIP GW calls follows the same format as those dialed on the station As such there is no distinction within or outside North America for the handling of computer SIP Gateway calls Calls to International format numbers are handled by the SIP Gatew
313. t Media Gateway y x Alternate NRS gt gt 4 ocs F Signaling Server lt powy 1 Load Mediation ars with Balancer server Balancer j MCM v ocs Maan gt 2007 Pool ocs Signaling Server proxy fl heer with lead i CS 1000 4 gt MEM Salincer Balancer ve y C i TA CS Media Gateway Primary NRS Mediation Signaling Server gt Redundant MCM server ars 2007 Pool Alternate NRS a OC client Multiple customer network You can configure the CS 1000 with a number of customers that have their own set of telephones trunks features restrictions and numbering plans In the Converged Office environment each customer is treated as a separate machine Each customer shares one OCS deployment but has their own Node Number MCM Signalling Server and SIP domain in the forest For more information about the Multiple Customer environment see Features and Services NN43001 106 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Network configuration 41 Figure 13 Multiple customer network page 41 provides an example of a multiple customer network The figure shows two customers Customer 1 Ottawa and Customer 2 Belleville each with their own set of associated phones and Signalling Servers This type of configuration
314. t 2005 2008 Nortel Networks 102 Installation Installation navigation Figure 27 Installation and configuration flow Installation of CS 1000 components if necessary Installation of MS components Installation and Configuration of OCS Proxy with MCM Configuration of Telephony Gateway and Services component Configuration of Remote Call Control component Normalization SIP Routing and Redundancy e CS 1000 and Signaling Server installation page 105 e OCS 2007 component installation page 105 e OCS Proxy server installation page 107 Load Balancer installation page 108 e MOM installation page 109 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks OCS 2007 installation preparation and deployment 103 OCS 2007 installation preparation and deployment The following figure Figure 28 OCS 2007 installation preparation and deployment flow chart page 104 depicts the high level topics required to deploy OCS 2007 After your internal deployment is complete you can then deploy Edge Servers for external user access Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 1
315. t Configuration and select Mailbox 2 Select a user For example Brendan McCarthy 3 Right click on the user and select Properties Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 200 Configuration Figure 75 User Properties window for Exchange UM fislexe hange Management Console BGrendan McCarthy Properties mT General Useitrformation AddkeasandPhone Organization ate Organization Configuration De 3 Server Configuration Account Member Of E Mail Addresses E Recipient Configuration Mailbox Settings Mai Flow Settings Mailbox Features gt Spia A Mailbox BR Distribution Group lt 3 Mail Contact 3 Disconnected Mailbox ers a Toobox T7 Qutlook Web Access A Exchange ActiveSync 4 Click on the E mail Addresses tab 5 Click on the Add menu and select EUM Address 6 In the UM Address Extension window enter the useralias domain of the user in the Address Extension field For example brendanmccarthy ocs2007a corp nortel com Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks OCS 2007 users using UM 2007 in integrated mode 201 Fi
316. t be a configurable value with a minimum value of at least five seconds The load balancer must not select an Office Communications Server that shuts down until it can establish a successful TCP connection heartbeat again OO _ lt _ lt _ lt _ LLL ee Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Load Balancer planning 45 e Every Office Communications Server must have exactly one network adapter Multihoming an Office Communications Server is not supported If a 10 100 network adapter does not meet the required bandwidth constraints a gigabit network adapter must be used e The network adapter must have at least one static IP address This IP address will be used for the incoming load balanced traffic e The computer must have a registered FQDN The IP address registered for this FQDN must be publicly accessible from within the enterprise The Load Balancer must include less than one gigabit capacity for up to 50 000 concurrent client connections One gigabit of capacity is required to support more than 50 000 concurrent client connections For more information about Load Balancer requirements see Microsoft Office Communications Server 2007 Document Planning Guide Download Microsoft technical documentation from the Download Center at www microsoft com Redund
317. t Translation Tools Backup and Restore Call Server Initialization SIP CTI Services Microsoft Unified Messaging Cards Add Signaling Servers Add Signaling Server 47 11 56 69 Properties Remove Remove Role Unknown Type UnknownSS Embedded LAN ELAN IP address 4711 56 74 Embedded LAN ELAN MAC address 00 19bb 259b 7b Telephony LAN TLAN IP address 4711 56 83 Telephony LAN TLAN gateway IP address 47115681 Hostname NODEB_LNRS gt H3231D NODEB_NRS Peer Gateway Virtual Trunk TPS siP only 7 lf Telephony LANCTLAN IP address and Telephony LAN T DAN gati in the same subnet as Telephony LAN TLAN Node IP address Gateway is enabled then the TPS and or VTRK applications wilkno Local SIP TCP UDP Port to Listen to 5060 SIP Domain name ocs2007a corp nortel co IP Gateway Endpoint Name NODEB_NRS SIP Gateway Authentication Password Save and Transfer Cancel DNS Server configuration Host Table configuration is replaced in Release 5 0 with DNS configuration The DNS server must be correctly configured with the Fully Qualified Domain Name FQDN of all OCS servers and Enterprise Edition Pools Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 180 Configuration Also the FQDN must resolve t
318. t and select Services and applications Select Microsoft Office Communications 2007 and then Proxy for example ocs2007a proxy ocs2007a corp nortel com End Load Balancer installation The following section describes the Load Balancer installation procedures Installing the Load Balancer Step Action 1 2 Go to the Start menu and select Settings Select Network Connections Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks MCM installation 109 Nn O Oo Ff Select TCP IP properties and add DNS server IP For example 47 11 108 50 Go to My Computer right click and select System Properties Enter the Computer Name of each FE server For example ocs fe 1 Click domain For example ocs2007a corp nortel com Restart server End MCM installation Prerequisite MCM information Ensure MS Windows Server 2003 operating system is installed with SP1 or R2 Ensure the OCS Proxy server is installed Uninstall previous versions of MCM if any previous versions exist Stop MCM service On the MCM management console window and from the Actions menu select Stop Use the Windows Add Remove Programs utility to uninstall MCM Deploy MCM 3 0 Run the MOM installer To use the Use an existing account option you require a domain
319. te Call Control RCC support a single Signaling Server cannot be used for both LCS 2005 and OCS 2007 as the configuration of the SIP CTI FE is different for both In this case the following options can be considered RCC supported for both LCS 2005 and OCS 2007 Upgrade the existing Communication Server 1000 to support OCS 2007 RCC users Configure an additional SIP CTI FE Signaling Server for LCS 2005 RCC users An additional AML ELANs is defined on the Call Server Change the static routing rule on the LCS 2005 Home server to route RCC traffic directly to the SIP CTI FE for LCS 2005 Geographic Redundancy is not supported for LCS 2005 RCC users in this case RCC supported for only LCS 2005 users Enable RCC only for LCS users in the Active Directory on the OC clients or both The SIP CTI FE should be configured according to the document Nortel Converged Office Fundamentals NN43001 525 for LCS 2005 For example the Phone context dialstring configuration on the Signaling Server is used RCC supported only for OCS 2007 users Enable RCC only for OCS users in the Active Directory on the OC clients or both The SIP CTI FE should be configured according to this document For example the Phone context lt SIP URI Map Entries gt configuration on the Signaling Server is used Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Releas
320. ternal and external users e The Web Conferencing Edge Server enables external users to participate in internal conference meetings The Web Conferencing Edge Server handles the exchange of meeting content between internal and external users e The Audio Video A V Edge Server enables A V conferencing between internal and external users to allow for the sharing of audio and video with external users Microsoft recommends that you use the OCS 2007 Director although it is not required ATTENTION Office Communicator video is supported only for Remote Call Control between two Office Communicator clients Office Communicator video is not supported if one of the clients goes through the SIP Gateway OCS 2007 snap in The Office Communications Server 2007 snap in for MMC is redesigned The Status pane of the Office Communications Server 2007 snap in provides configuration settings at a glance for your forest domains pools Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 28 Converged Office component overview servers and users The Status pane also features a new Database tab which can be used to query a pool s back end databases Each query is displayed as an expandable item in a list Microsoft Management Console MMC is automatically installed on each s
321. th Telephony Gateway and Services and Remote Call Control Phones need not be configured as AST or have T87A enabled as a class of service however Package 408 must be added in order for Telephony Gateway and Services to work properly Configuring the Codec The Mediation Server supports the G 711 20 milliseconds codec The G 711 codec must be enforced in the network by defining only the G 711 codec on the CS 1000 If G 711 is not the only codec used calls to voice mail such as CallPilot or call conferencing bridges such as MCS MeetMe do not work The only codec supported for the short leg of a call Mediation Server to Call Server is G 711 and for the long leg Mediation Server to Office Communications Server is RT audio Other codecs cannot be configured on the CS 1000 as Office Communicator calls that tandem through the CS 1000 to other endpoints cannot be allowed to select a codec other than G 711 The codec is configured as described in P Peer Networking Installation and Commissioning NN43001 313 Figure 52 Codec configuration page 152 demonstrates the correct location of Element Manager in which to configure the codec Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 152 Configuration Figure 52 Codec configuration Home Links Virtu
322. that Routing is correctly configured Checking that Routing is correctly configured Step Action 1 Right click on Front Ends and select Properties Compare the Routing settings of the Front End server Enterprise Pool with the Routing settings in Figure 123 Routing for Enterprise Pool page 285 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Enterprise Edition 285 Figure 123 Routing for Enterprise Pool Office Communications Server 2007 gt Forest ocs2007a corp nortel com Enterprise pools E ocs2007apool E Users Front Ends z 5 H ocs2007a ocsfe1 ocs2007a corp nort En Applications n By ocs2007Fe2 0cs2007a corp nortel cor Miaa l Hast SLADE l eA l voce fal Applications General Routing Compression Authentication F Web Conferencing Al Conferencing Routing Web Components Specify static routes for outbound connections Matching URI NextHop Port Transport 4 Standard Edition Servers Archiving and CDR Servers Unassigned users Mediation Servers EA ocs2007a med2 ocs2007a corp nortel com fA ocs2007a med ocs2007a corp nortel com Live Communications Server 2005 CARSIP test com 47 11 56
323. the anticipated call traffic for the CS 1000 using the instructions in Communication Server 1000E Planning and Engineering NN43041 220 For more information on hardware requirements see Table 7 Mediation Server hardware requirements page 53 Signaling Server requirements The maximum number of SIP CTI TR 87 users on a single Signaling Server is 5000 One Signaling server can support up to 1800 SIP trunks therefore you require up to two Mediation servers for a single Signaling Server To increase the system capacity associate a pool of Mediation Servers with each Call Server MCM routes inbound calls from the Signaling Server to the appropriate Mediation Server within the Mediation Server pool Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 50 Planning and engineering For example MCM works as a software load balancer in addition to a router MCM uses a round robin algorithm for load balancing When the current Mediation Server does not answer MCM jumps to the next Mediation Server You can use load balancing for direct mode and with SPS or SRS For Release 5 0 1 GB of memory is required for a standard Signaling Server All signaling servers must run the latest software version For information on geographic redundancy see Geographic redundancy page
324. this exact situation The following is an example of an unsupported configuration Table 32 LD 22 Prompt Response Description REQ prt dnb 0 TYPE CUST DN 2070 DATE PAGE DES Screen output DN 2070TYPE SL1 TN gt t T 061 0 00 00 V t y KEY 00 MARP DES 12002 i Fm gt 28 AUG 2007 I2002 TN 061 0 00 00 V KEY OO DES 12002 28 AUG 2007 PCA Table 33 LD 20 Prompt response pescrpion eao m O oooO Screen output Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 156 Configuration DES PCA TN 096 0 08 15 VIRTUALTYPE PCA CDEN 8D CTYP XDLC CUST 0 NUID NHTN CFG ZONE 000 CUR_ZONE 000 ERL 0 ECL 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST SFLT NO CAC CIS 0 CAC MFC 0 CLS CTD FBD WTA LPR MTD FND HTD TDD HFD CRPD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD SLKD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID DNAA BUZZ UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD DRDD EXRO USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY FDSD NOVD VOLA VOUD CDMR ICRD MCDD T87D MS
325. tions page 68 Systems platforms and applications Table 14 Systems platforms and applications System platform or application Supported M1 CS 1000 Systems CS 1000M Cabinet CS 1000M Chassis CS 1000M Small CS 1000M HG CS 1000M SG CP3 4 Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Telephony Gateway and Services planning 67 System platform or application Supported M1 CS 1000 Systems CS 1000M SG CP PIV Yes CS 1000M MG CP3 4 Yes CS 1000M MG CP PIV Yes CS 1000E Yes MG 1000B Yes Capacity For more information relating to the Telephony Gateway and Services and Remote Call Control components see Capacity planning page 46 Redundancy Office Communications Server 2007 redundancy model is supported with limitations using Load Balancers NRS redundancy NRS redundancy is similar to Converged Office redundancy a heartbeat mechanism between MCM 3 0 and NRS servers is implemented When a heartbeat failure from the primary NRS server is detected all messages are redirected to the secondary NRS server SIP routing MCM directs calls from an Office Communicator user to the CS 1000 connected to their twinned telephone A user can have a telephone number in Active Directory associated with their account as depicted in Figure 22
326. to be shown in advanced view otherMailbox Unicode St Attribute is active otherMobile Unicode St Index this attribute in the Active Directory otherPager Unicode st A otherTelephone Unicode St otherWellknownObjects DN Binary ou Unicode St owner Distinguish ownerBL Distinguish packageFlags Integer r OSAR EEE ae so Sere Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 148 Configuration Network dial plan section The following table describes the fields for Dial plan and Access code Table 29 Network dial plan Configuration field Description Dial plan Use the dial plan to make calls between the CS 1000 and OCS CDP or UDP If the Line URI is configured as UDP the dial plan will also be UDP Access code Access code for the UDP plan This code is added to the phone number stored in the OC user s Line URI Outgoing CLID Number Parameters section The following table describes the fields for Prefix Delete and Prefix Insert Table 30 Outgoing CLID Number Parameters Configuration Description field Prefix Delete Number of prefix digits to be deleted from the CLID number sent by MCM to the CS 1000 Prefix Insert Prefix digits to be inserted in the CLID number sent by MCM to the CS 1000 Outgoing CLID Name Param
327. tries for Endpoints NETWORK ROUTING SERVICE MANAGER Help Logout Managing Active database 47 11 56 25 O Standby database Numbering Plan Routes Search for Routing Entries Enter a DnPrefix and Dn Type use for all and click Search You may narrow the search by specifying a particular domain DN Prefix P DN Type ali DN Types 7 Limit results to Domain All service domains gt i all L1 domains gt i Arco domains gt Endpoint Name All gateway endpoints Results per page 100 Search Routing Entries 25 Default Routes 0 Routing test Refresh M DNPrefixa DN Type Route Cost SIP URI Phone Context Context a Private level 0 regional CDP Ics2005s corp nortel com udp1 10 10 steering code 1 cdpt udp1 cdp1 node3228 Private level 0 regional CDP Ics2005s corp nortel com udp1 af it steering code 1 Ear cdp1 f um_node134 Private level 0 regional CDP Ics2005s corp nortel com udp1 302 steering code i cdpt udp cdp1 node1220 20 HEDERA can udn a 1 25 of 25 Routing Entry ies First Previous Next Last End Normalizing Phone Numbers When normalizing phone numbers the Telephone Number field can be different from what is configured in the OCS user configuration for the Line URI field However a corresponding normalization rule should be defined in the Company_Phone_Number_Normalization_Rules txt file to convert the Telephone Number to the Line URI format For ex
328. uired information Record your information For example IP address Primary SPS 47 11 56 25 IP address Secondary SPS Not used Node IP address 47 11 56 24 MCM endpoint name mcm ocs2007a corp nortel co m Communication Server 1000 ocs2007_node_A SIP gateway endpoint name Routing Entry for PCA CDP 888 MCM CDP 20 and 21 gt OCS2007_node A Service domain ocs2007a corp nortel com Level 1 domain udp Level 0 domain cdp udp Table 54 Element Manager for Signaling Server Required information Record your For example information Communication Server 1000 ocs2007_node_ A SIP gateway endpoint name SIP Domain name ocs2007a corp nortel com SIP URI map Private UDP udp domain name Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 252 Appendix B Configuration Examples SIP URI map Private CDP domain name SIP CTI Service Service enabled SIP CTI Service Customer Number SIP CTI Service International Calls As National SIP CTI Service National Prefix SIP CTI Service International Prefix SIP CTI Service Dialing Plan SIP CTI Service Calling Device sip 2070 phone context cdp udp test URI Format com SIP CTI Service Country Code SIP CTI Service National Number of digits to strip Table 55 MCM Require
329. un a SIPCTITrace on the Signaling Server and check the MCM logs For more information on activating the trace see SIP CTI traces on the Signaling Server page 226 and Activating MCM debug trace Solution 2 Confirm FQDN and the IP address are correct Solution 2 Confirm that the FQDN case sensitive and the IP address are correct For causes not mentioned the following actions may help identify the problem e Activate AML traces on the Call Server to check if the IACR IACS TN acquire is correct For more information on capturing traces see AML traces on the Call Server SIP CTI only page 226 e Activate SIPCTITrace For more information on capturing traces see Table 42 SIP CTI trace in PDT page 226 e Activate OCS Front End server and Proxy server traces e Activate MCM logs e Capture Ethereal traces SIP CTI service is down Problem SIP CTI service down Symptom After SIP CTI services are activated SIP CTI services does not come up Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks SIP CTI services does not come up 219 Possible cause VSID or ELAN ID is lower than 32 Solution Follow the procedure Reconfigure SIP CTI service page 219 to solve this issue Reconfigure SIP CTI service Step Action 1 Reconfigure the VSID and ELAN IDs
330. unctionality regardless of whether this feature actually interacts with the system platform or application Table 15 Supported systems platforms and applications Systems platforms and applications Interoperable Supported M1 CS 1000 systems Option 11C Cabinet Option 11C Chassis Option 61C CP PII and PIV Option 81C CP PII and PIV Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Remote Call Control with SIP CTI 75 Systems platforms and applications CS 1000M SG CP PIl and PIV Interoperable Supported CS 1000M SG CP PIV CS 1000M MG CP PII and PIV CS 1000E SA HA CP PIl PIV and PM MG 1000T SSC MG 1000B MGC and CP PM Y Y MG 1000E MGC Y Digital and analog telephones in Branch Offices are supported when access to the proxy redirect server and OCS 2007 is available Other systems call servers and gateways CS 2000 lt lt lt lt CS 2100 MCS 5100 CD SRG 1 0 SRG 50 BCM 50 BCM 200 400 lt lt lt lt Zz Partial Partial Partial Partia Norstar VoIP Gateway NT9B10AA NetRIO Service Management Center SMC lt Z Telephones in normal mode network connection to the main office up are supported No RFC 2833 support Tandem calls out o
331. unications Server can service multiple individual VPN routers from multiple CS 1000 deployments Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 60 Planning and engineering Figure 17 Signaling security OCS Proxy with MCM OCS Front End VPN Router VPN Router OC Client sesssssesssss sessesssesenes sssessssssssssss sessssssesness ssesesssessss PETTTTETTTTTEE E sesesseessess Soneqoonayane VPN Secure Signaling Mediation server a Non secure signaling senseeceeeeee Media not secure e Secure Management Zone SMZ provides management access to local and remote devices over a secure connection SMZ documents the LAN and WAN configurations required for secure management e Virtual Private Network VPN enables secure communications through Secure Internet Protocol IPSec encryption e Transport Layer Security TLS ensures that third parties cannot eavesdrop or tamper with messages when a server and client communicate MCM 3 0 does not support TLS Secure end to end policy is not supported with this application Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks General requirements
332. user account and password to install the MCM The domain user account is a member of the local groups RTC Server Applications and Group The user account must also have full control permissions on the MCM folder For example c program files Nortel MCM To use the Create a new account option you can log on to the server with a user ID and permissions to create users in the Active Directory To create a new account during the MOM installation the new user is added to all the necessary groups automatically by the MCM Installing MCM 3 0 Step Action 1 To install the MCM 3 0 software run the MCM Installation wizard Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 110 Installation 2 Select Use an existing account and enter your user ID and password OR select Create a new account 3 Open the MCM Console window and select the Actions menu 4 On the Actions menu choose Start to start the MCM service End MCM must be installed on the OCS Proxy Server See MCM menu options page 139 for more information about using the MCM menu options MCM has two main components MCM Service which handles call processing and MCM Management Console which interfaces with the MCM Service component for configuration administration and maintenance Nortel Communi
333. ver proxy responsible for forwarding TR 87 traffic to the Signaling Server must be added to the Signaling Server Host Table in Element Manager Configure SIP CTl specific parameters in Element Manager ATTENTION When the SIP CTI service is enabled and any dependent configuration parameter is modified in Element Manager all active SIP CTI sessions are terminated so the configuration data can be updated Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 178 Configuration Node parameter configuration The node IP is the IP address of the TR 87 FE e You can configure multiple nodes to support TR 87 applications for additional capacity The Remote Call Control SIP URI of users determines which node they use e An AML restriction dictates that only one application can acquire a given DN on a Call Server ATTENTION When you add additional nodes to balance TR 87 load SIP routing must be configured so that all clients that attempt to control a DN terminate on the same node The TR 87 FE application can run within a TPS node as well as a non TPS node as shown in Figure 63 TR 87 Node configuration page 178 Figure 63 TR 87 Node configuration NORTEL CS 1000 ELEMENT MANAGER Home SIP CD Services Links Virtual Terminals ESIC TISENACES Bookmarks Mi
334. ver or Consolidated Enterprise Edition server Network Gbit NIC Table 7 Mediation Server hardware requirements Hardware Single processor dual core 3 GHz Memory 2GB RAM 2 x 1 Gbit NIC Dual processor dual core 3 GHz Memory 2GB RAM 2 x 1 Gbit NIC Dual processor quad core 2 66 GHz Memory 2GB RAM 2 x 1 Gbit NIC Table 8 OCS Proxy server hardware requirements CPU Dual processor 3 2 GHz or equivalent for up to 120 concurrent calls Dual processor dual core 3 0 GHz or equivalent for more than 120 concurrent calls Disk 1 x 30 GB 15K rpm SCSI Cache 1 MB Memory 2 GB Network 1 x Gbit NIC Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks 54 Planning and engineering Table 9 Back end database for a small to medium Enterprise pool CPU Dual processor dual core 2 6 GHz Drive 1 2 x 18 GB for OS and Page File Drive 2 36 GB 15K RPM for database log file Drive 3 36 GB 15K RPM for database log file Drive 4 8 x 36 GB 15K RPM RAID 0 1 for database files Cache 2 MB L2 per core Memory 8 GB Network Gbit NIC Table 10 Back end database for a large Enterprise pool Quad processor dual core 2 6 GHz Drive 1 2 x 18 GB for OS and Page File Drive 2 4 x 36 GB 15K RPM RAID 0 1 for database log file Drive 3
335. verged Office Fundamentals Microsoft Office Communications Server 2007 NN43001 121 01 03 Standard Release 5 0 30 April 2008 Copyright 2005 2008 Nortel Networks Office Communications Server configuration 119 Figure 35 Enable both RCC and Enterprise Voice User Options x Telephony Select a telephony option These settings affect only those calls that are routed through IP PSTN or remote call control gateways Enable PC to PC communication only Enable Remote call control IV Enable PBX integration Note To enable both remote call control and PBX integration you must specify a Server URI below Policy Default Policy v View Server URI sio 2070 phone context cdp udp test com Line URI tet 16139675000 ext 2070 Federation J Enable federation J Enable remote user access Enable public IM connectivity Archiving IV Archive intemal IM conversations Z Archive federated IM conversations Note Archiving settings cannot be changed unless the global setting allows per user configuration V Enable enhanced presence Note Enhanced presence cannot be changed once it has been set Lick cance Her Office Communications Server configuration The starting point for Telephony Gateway and Services configuration is the Office Communications Server 2007 component Nortel Communication Server 1000 Nortel Converged Office Fundamentals Microsoft Office Communications Server 20
336. vers and MCM 2 0 after all users have been migrated to OCS 2007 10 Decommission the SIP CTI FE for LCS if installed Migrate remaining users Enable users for enhanced presence Roll out the OC 2007 client and the Live Meeting 2007 client to the users Remove Live Communications Server 2005 and MCM 2 0 from your environment Remove the SIP CTI FE for LCS if an additional Signaling Server was deployed Description of Migration Phases To deploy OCS 2007 in an existing Live Communications Server 2005 topology Nortel recommends the following phases e OC 2007 users can use the full functionality of OC 2007 when communicating with other OC 2007 users When OC 2007 client users are communicating with OC 2005 users they cannot use the new features in OC 2007 After Live Meeting 2007 is rolled out to your users they can participate in on premise conferences internally and connect to these conferences remotely by using the Web Conferencing Edge Server RCC is only available to either OCS 2007 or LCS 2005 users when one SIP CTI FE Signaling Server is deployed For more information see Converged Office functionality page 82 All users are on OC 2007 enabled for enhanced presence and have full functionality of OC 2007 If Live Meeting is deployed users can participate in on premise conferences internally and connect to these conferences remotely by using the Web Conferencing Edge Server
337. wing is a summary of the authorization algorithm 1 The SIP INVITE from header provides the Requestor Identity for example the Office Communications Server user identity 2 The CSTA XML message provides the Controlled Device Identity for example the phone URI 3 The Owner Identity is found by a reverse lookup using the Controlled Device Identity found in Item 2 as a query to Active Directory Search Active Directory Find the User whose msRTCSIP Line equals Controlled Device ID then find the msRTCSIP PrimaryUserAddress of that User 4 Ifa result is found in Item 3 the Owner Identity is equal to the Requestor Identity and msRTCSIP OptionFlags has RCC enabled then approve the request Otherwise reject the request The primary function of MCM when authorization is enabled is to ensure that an Office Communicator user can use Remote Call Control only for the phone URI and that Remote Call Control SIP URI as configured in Active Directory for that user by the System Administrator as depicted in Figure 51 Enable phone integration on the client page 150 Placing control in the hands of the System Administrator is necessary in environments where users must not override their phone integration configuration through the manual phone integration option in Office Communicator Note Disabling TR 87 authorization on the MCM is strongly discouraged When this functionality is disabled users can override their active directory co

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