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Nortel Networks i2022 Series User's Manual

1. 4 5 E 16 ES 17 18 2 EJ 26 EJ 27 C 28 2 E 30 E 31 ES 32 C 19 20 21 E 2 23 EJ 2 ES 6 y E 8 ES Enter the second DN as a seven digit number Enter the Bearer Service as Speech and then press Save The third DN in the example has only one CA That DN CA will be assigned to key 7 Press the Next softkey until there are no Call Appearances lit Press Change select CA key 7 it will light Enter the third DN 5554321 In the example DN three has a Bearer Service of Audio Press the Bearer softkey until the display shows Audio Press the Save softkey to save the entries Press MENU to exit Manually Programming Feature Keys Most ISDN Teleset installations will have a number of switch features Common features are Conference Drop Transfer Call Pickup and Call Forwarding These features are usually assigned to the softkeys Other features may be assigned to the programmable hardkeys As long as a programmable hardkey is Unassigned it will work as a feature key To verify a key is Unassigned press MENU View Key Select the key you wish to verify If the key is programmed as a Speed Dial clear it in the Speed dial menu If the key is programmed as a Call Appearance go to DN CA and clear it Assigning the Conference Transf
2. gt Y KEY MAPPING The 2022 supports a local feature called Key Mapping The purpose of the Key Mapping feature is to allow features that have Feature Activators higher than Key 32 to appear on a hardkey For example the North American ISDN Users Forum NIUF recommends using Key 57 as a Call Forward key Key 57 defaults as a softkey on the 2022 Teleset Key Mapping will allow Feature Key 57 to be mapped to a hardkey on the 12022 This may be useful since the Teleset would now light the hardkey s adjacent LED when Call Forward Feature Key is active To remap a hardkey press MENU MORE MORE Config SetKey The display will now be SetFA MapFA O O 8 O N Y MORE is flashing gt Press MapFA and the display will be as shown below lt Select a Key gt O N Y MORE is flashing gt Y 51 2022 ISDN Teleset Press the hardkey that you would like to remap If you select a key that is not available you will be prompted to Try Another Key When you select an available key the display will show Key xx Map to FA ID Clear BksPc Save N g MORE is flashing gt NOTE Key xx will be the number of the hardkey you select At this point use the dial keypad to enter the Feature Number Activator Identifier that you want to appear on the key you selected In our example we entered 57 Press Save to remap the key Press MENU to exi
3. 4 If you encounter a red Call Appearance key that displays the message Invalid Not a General CA this means the Call Appearance has previously been programmed as a Conference Call Appearance or DSS BLF If this is the case you must first go to the Conference Call Appearance screen or DSS BLF screen and change the key back to a General Call Appearance CONFCA Conference Call Appearance To perform a conference or transfer you need a second Call Appearance Your Teleset automatically selects the next available Call Appearance when the Conf TR or Confr key is pressed A word of caution is appropriate here The next available Call Appearance may be someone else s Shared Primary Call Appearance To avoid this problem press MENU MORE MORE Config MORE ConfCA in order Select the Call Appearance to be used for conference it will light green NOTE Only Non PrimCA keys can be programmed as a ConfCA You must first change a PrimCA key to a General CA key It is also recommended that the service provider option this Call Appearance for outgoing calls only Only one Call Appearance can be designated as ConfCA 26 12022 ISDN Teleset Intercom Intercom is a Call Appearance assigned by the telephone company switch to be used as an intercom To manually program a hardkey as an intercom press MENU MORE MORE Config ICOM lt Select Intercom Key gt N Y MORE is flashing gt Select the
4. The MUTE button toggles the microphone on and off for the handset headset and speakerphone A steady light red lights the key when active REDIAL This key is handy for calling frequently busy numbers Press this key to redial the last manually dialed or Speed Dialed number VOLUME RINGER Press the right side of this key to incrementally raise the volume ringer intensity You incrementally lower the volume or ringer intensity by pressing on the left side of the volume key A bar graph displays as the level increases or decreases This setting volume or ringer is saved until changed again IA vou C HOLD The HOLD key lets you answer or place a second call without losing the original connection This is not the key used when transferring or making conference calls other keys are used SPEAKER The speaker hardkey turns the speakerphone or the headset if used On and Off A steady light red lights when the key is active o 0 95 96 90 oro Speaker Hardkey THE DISPLAY WINDOW AND MENUS The display window contains information used to configure the Teleset s options and features The liquid crystal display LCD also shows the Caller ID information call timer current time date and the menus for phone setup Throughout this manual you will be prompted to make decisions and choose features that are displayed in the LCD window The menu system allows you to program all of the features options of your Tele
5. 2022 Comcodes Black 300130358 Misty Cream 300131679 12022 ISDN Teleset 8 20 04 12022 Series ISDN Teleset User s Guide 004 LUC 10005 B 12022 ISDN Teleset Mandatory Customer Information Federal Communications Commission FCC Requirements This equipment complies with Part 68 of the FCC Rules The FCC registration information is located on a label affixed to the bottom of the Teleset If requested you must provide the telephone company with the following information Facilities interface Code FIC 02155 Service Order Code 6 0Y and Registered Jack RJ 49C When the 2022 Teleset is equipped with an S Interface Module FCC regulations require an FCC Registered NT1 device be used when connecting this Teleset to the network If your telephone equipment causes harm to the network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be informed of your right to file a complaint with the FCC Your telephone company may change its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact your telephone equipment distributor for repairs The telephone company may ask that you disconn
6. The U Interface Module is an NT1 The Terminating Resistor switches must be set if adding a second device to the S Interface The following are guidelines for setting the Termination Resistor and Timing switches 2022 ISDN Teleset If the S Interface Jack is not used and the 2022 is the only device set the Terminating Resistor switches to 500 If there is a device connected to the S Interface set the Terminating Resistor switches to 100Q If the S Interface Jack is not used and the 2022 is the only device set the Timing Switch to Adaptive If there is a device connected to the S Interface and if the distance between the U Interface Module and the point at which the device is connected is minimum set the U Interface Module for FIXED Timing 5 If there is a device connected to the S Interface and if the distance between the U Interface Module and the point at which the device is connected is great set the U Interface Module for Adaptive Timing PONS NOTE Always terminate both ends of the bus In other words the terminating resistors should be set to on in the U Interface Module and at the furthest device from the U Interface Module All other terminating resistors should be set to off NOTE The timing option controls the ability of the U Interface Module to determine the echo from the far end Since the passive bus can take on many forms the user may find one timing option works better than the other Figure 10
7. U Interface Module LINE CONFIGURATION To ensure the proper operation of your Teleset several operating parameters must be met This information can be provided by your system administrator or service provider Service Profile Identifier SPID A service profile for your Teleset that is recognized by the switch The 2022 uses either one or two SPIDs depending on the application Check with your service provider or system administrator for the correct information The default setting is Auto Switch detect and Auto SPID 5ESS Custom Point to Point Installations need no SPID Directory Number The telephone numbers appearing on your line Call Appearance keys These are configured at the switch and at your phone You may have more than one Call Appearance of a Directory Number Check with the system administrator or service provider for information and multiple Directory Numbers With National 2 and 3 ISDN many of the required settings can be automatically downloaded from the switch see your system administrator or service provider for details Features Conference Drop Transfer Call Forwarding and others may need to be programmed in the Teleset Switch Type The type of switch used by the service provider The 2022 will operate with the Lucent Technologies 5ESS National or Custom ISDN Nortel DMS 100 the Siemens EWSD and the AG Communications System GTD 5 10 i2022 ISDN Teleset INSTALLING THE LOGO PLATE ASS
8. correct model Teleset and associated parts for your application Choose a flat work surface with good lighting and easy access to cords and jacks Avoid placing the Teleset where it is exposed to direct sunlight or heat sources PARTS LIST Check the box for the following Teleset Handset and Handset Cord Mounting Cord 8 pin round Designation Card and Faceplate Wall Mount Desk Stand Base Handset Holder S Interface Module Logo Plate U Interface Module Optional Data Module Optional As you unpack the box inspect each component carefully for damage Report any damage to your dealer or shipping company Keep the box and packing material should a return be necessary 4 2022 ISDN Teleset ISDN INTERFACES A little background information sometimes helps Your ISDN service comes to you over ordinary telephone line wiring That makes it less expensive and simple to install There are a number of interfaces defined in Basic Rate ISDN The most common of these interfaces are designated U S and T The letters U S and T do not mean anything they are reference points Your service provider telephone company will normally provide a 2 wire connection called a U Interface Most ISDN Telephone Equipment TE uses an S or T Interface The S T Interface is a 4 wire Interface A Network Termination device NT1 is used to convert the U Interface from the service provider to an S T Interface The 2022 is an S T Interface Teles
9. Analog Port Calling Line ID is available on the Analog port The analog icon will indicate the Analog Port ringing E When the call is answered the CA1 LED on the 2022 will light and the analog icon will show the Analog Port off hook tn 47 2022 ISDN Teleset NOTE The user can place the Analog Port on hold by flashing the switchooks or pressing a flash key on the phone Flashing a second time reconnects to the held call Outgoing calls can be placed from the Analog Port The analog icons will show the on hook off hook status of the analog call NOTE The Analog Port supports Touchtone dialing only It does not support rotary or pulse dialing CALL BLOCKING TONE The 2022 will furnish an audible tone if there is no B Channel available This tone will notify the user there is no talk path between the 2022 or the Analog Port to the far end The Call Blocking Tone will also be delivered to the Analog Port ICONS The i2022 Teleset is equipped with icons to facilitate the operation of the i2022 s features An icon is a symbol used to give the user a graphical representation of specific features of the 2022 Cad ANB GOGO aux FR There are a total of 12 icons located on the top row of the LCD display TEST The test icons lights whenever the Teleset is in a test mode E CORDLESS The handset portion of the icon will light when the cordless option is installed and programmed When the cordless phone is
10. Dialing Options are discussed later in the chapter If adding an entry enter the name press the same keys that are used to dial numbers on the touchtone pad Sper Keypad Numeric Key For example the name ED is entered by pressing the letters E and D which are found along with F on the numeric key 3 on the keypad Press the key once and D is entered Press it twice for E three times for F and a fourth time for the number 3 After entering E press the softkey under the right hand arrow This indexes the cursor one space to the right of E to accept the next digit in this case D Use the same method to enter subsequent letters To return to the previous screen where Directory was chosen press the MORE key The Del softkey deletes the character over the cursor To delete an entry from the Directory press DIR Del The entries will be displayed in alphabetical order Press the Next key to located the entry to be deleted When the entry to be deleted is displayed press Clear NOTE When deleting Directory entries the ClrAll key will clear all of the entries in the Directory 38 12022 ISDN Teleset Directory Searches To locate a specific entry in the Directory press Search to display the following screen DN 918475554736 NAME ED Next Prev Dial y MORE is flashing gt NOTE If there are no entries in the Directory a Directory is Empty message will be displayed At this
11. OPeratOMi vr a O A A A teas ete Di ia 32 Terms and Nomenclature tc A A A A teed At 32 CalllAppearance LEDS coca alli asides A A A A e anti e LAA Ad 32 Non Programmable Hardkeys and Indicators oonoonnicnnininnnnncnnnnnnnonncnnccnnccncncc rar 33 The Display Window and MenUS ida iaraa aani anA EEEN AEN A A aa 33 BORE o ET EA AEAT EEE A ray nieheved shave atiatetadaveaniale tail 34 Answering INCOMING all seinra enean AAA AA AEE 34 A A TO 35 Transfer Conterence and Drops iii ibi 35 Teleseticatures cocoa tt iaa MOtiacaaheseet rac ES 37 Redial svitctc satis OO IE OEE A das 37 Directo in tt enasun state A E A avn itiatn E A ae ttaaven ads tne 37 DialinG O 40 Gall RECOrdS iii din tt Sb laa AO sue Anita A diane tau AA A adidas 43 Advanced Features miii A dd dci 45 Analog Pod id dades 45 Call Blocking Tone iio AT ANEN EA AAAA aia ida 48 O A A ee ati 48 DSS BLF Direct Station Select Busy Lamp Field oooooonnicnncnnccnncnncnnccnccnnraarann carac rara ran 49 Programming a DSS BLF Direct Station Select Busy Lamp Field Feature oooooonccnncnininiccnnnonncnocnnarannrnc rar rnna narran rara 50 Disabling softkeys ii A bre ee ete tee ee a a aed 50 Key Mapping ON 51 MA enter eel 52 Protecting Keys from being OVErWIitten 0 ee eeceeeceeeeeeeeeeeeeeeeeeeesaeeeaeesaeesaeeeaeeeaeesaeesaeesaeeeaeesaeeeaeeaeeseaeeseesaeeseeseeeieeereetesas 53 SA A denied Gai dele eet en tee we edie oe tein ee oe ee ee ee ete 54 Disable logging ivi eat oa
12. Services Digital Network ISDN Teleset This Teleset meets the highest standards of quality to give you years of excellent service The 2022 works with your local service provider to give you advanced easy to use features It is compliant with National ISDN 1 2 and 3 standards ABOUT THIS MANUAL This manual contains the following information about your new ISDN Teleset m Features m Installation m Setup m Voice User Operations m Troubleshooting i2022 Teleset This Teleset connects to an ISDN Basic Rate S T Interface The 2022 Teleset includes an S Interface Module as Standard Equipment If required an optional U Interface Module is available When equipped with the standard S Interface Module an external NT1 Network Terminator is required Your local telephone equipment provider may furnish this device The optional U Interface Module contains a built in NT1 2022 ISDN Teleset FEATURES The 2022 Teleset offers an extensive list of features They include the following Cross Compatibility The Telesets work with several different switches the Lucent Technologies 5ESS Custom and National ISDN the Nortel DMS 100 National ISDN the Siemens EWSD National ISDN and the AG Communication Systems GTD 5 Programmable Features and Options An extensive array of options features may be provisioned via menus Programmable Hardkeys These keys are used for Call Appearances access to Speed Dialing lists and Dial Access
13. Speed Dial 28 29 30 2022 ISDN Teleset Speed Dialing 3 28 SPID 14 switch 5 6 10 11 17 21 32 34 55 56 57 Switch Settings 10 Switch Type 10 system administrator 5 6 10 28 T Teleset 2 3 4 5 7 9 10 17 21 22 24 25 31 32 33 43 51 52 54 55 56 57 Terminal Equipment TE TE 5 Terminating Resistor 8 9 Time amp Date Setting 23 timer 3 4 33 34 Transfer 3 21 35 V View 52 VOLUME 3 33 Ww Wall Mount 4
14. The i2022 Teleset contains an amplifier controlled by the volume key Network Features Your Teleset can provide advanced network features Such features as Call Forwarding Auto Callback and Call Pickup may be available through your service provider Multi Language Replaceable keycaps along with display options allow the Teleset to support English French and Spanish Touchtone Keypad A standard telephone keypad is used to enter alpha numeric characters as well as the Feature Star and Pound keys These keys are used to dial telephone numbers and to enter names and numbers into the directory Certain other features or options may include the use of the two feature keys ACCESSORIES Earset Model 2030B Headset Model 2030A Designation Card Black Designation Card MC Headset Holder Headset Adapter EM 32 CA Module Black EM 32 CA Module MC U Interface Module Black U Interface Module MC Data Module Black Data Module MC TIS 1215B Power Supply CHI 1 m2 1 3 MNS 6 Fig 1 Touchtone Keypad Comcode 300294790 Comcode 300130432 Comcode 300294832 Comcode 300294840 Piece Part Comcode 300316668 Comcode 300130416 Comcode 300131745 Comcode 300130440 Comcode 300131752 Comcode 300130457 Comcode 300131760 Comcode 300294485 INSTALLATION Before installing your phone review the Safety Instructions located at the front of this manual Make sure you have the
15. accomplish the adding or deleting of digits to the DN in the Call Logs The first method is to Edit each entry before dialing The second method is the set the Dialing Options in the Teleset to do it for you Setting the Dialing Options To set the Dialing Options press Dir and then press Setup Search Add OOOO N Y MORE is flashing gt The following will be displayed Control Type NonUse Phone Number Change No Y MORE is flashing gt 7 N Control Type is how much control the Dialing Options provides The choices are NonUse No control provided All logged Directory Numbers must be edited This is the default setting Semi Auto Used when the Nxx code is NOT dedicated to you or your company This is the most commonly used option Semi Auto allows the user to dial a Directory Number with the same Nxx code as their own even if they are not in their business group Auto Used when the complete Nxx code is dedicated to you or your company NOTE Nxx is the first 3 digits of a 7 digit telephone number In the old days it was called the exchange 40 2022 ISDN Teleset To set the Control type press Change In our illustration we will use Semi Auto since it will be the most commonly used option Press SemiAu and then press Save Control Type NonUse SemiAu Auto Save OOOO No Y MORE is flashing gt LIN After the Control Type is chosen enter
16. active conference call and NOT the controller of the conference pressing the Drop key will disconnect the current call and cause the 2022 to revert back to dial tone NOTE Some switches may have multiple drop keys These drop keys if available will be found as one or more of the Programmable Hardkeys TELESET FEATURES REDIAL Press this key to automatically dial the last manually dialed or Speed Dialed number This is especially handy when trying to connect to a frequently busy number 1 Go Off Hook When dial tone is received press the REDIAL key Pressing this key without going Off Hook enables the speakerphone The last manually dialed number is dialed for you 3 Go On Hook when the call is completed DIRECTORY The following characteristics apply to entries placed in the Directory A name may be up to 20 characters in length A Directory Number DN can be 32 digits long The directory capacity is 100 entries stored in alphabetical order Search hint If you forget the name you are looking for press Find Next and you can scroll through the entries 37 2022 ISDN Teleset Directory Changes When Directory DIR is pressed the following is displayed Search Add N Y MORE is flashing gt Y N NOTE To transfer a name telephone number from the Call Log to the Directory see page 44 NOTE The Setup key is used to set Dialing Options It is not used to setup the directory
17. be no B Channel available to the Analog Port This is because there are three SPIDs contending for the two B Channels The 2022 will return a Call Blocking Tone to the Analog Port i2022 Teleset U Interface Figure 13 Analog Port NOTE When using the Analog Port care must be taken to avoid contending for B Channels See the section on Calls Blocked in the troubleshooting section Analog Port Sharing the Teleset s SPID Configuring When the Analog POTS Port is configured to share the same SPID as the 2022 the Analog Port will be in contention with the 2022 for use of the B Channel This means if the Analog Port is off hook the 2022 will return Congestion Tone if it is taken off hook For example the Analog Port is off hook receiving a fax A call rings in on Call Appearance 2 If the handset of the 2022 is lifted a Circuit Congestion Tone will be heard and the incoming call will be lost 45 2022 ISDN Teleset To configure the i2022 for Analog Port Sharing the Teleset s SPID press MENU MORE MORE Config MORE MORE SPID Change Save The display will show Serviced as Voice SPID1 your SPID here Eb P Oils beta POTS PFD Data No Y MORE is flashing gt LIN Pressing POTS will change the Serviced as line in the display to Serviced as Voice and POTS Press MENU to save and exit Analog Port Sharing the Teleset s SPID Operation The Analog Port i
18. code supplied by a terminal manufacturer to be used by the telephone company in provisioning the ISDN service See TP Packages Multiple Call Appearance MCA Additional Call Appearances of the same Directory Number NPA Same as Area Code Nxx The 3 digits after the area code Sometimes called local exchange North American ISDN Users Forum NIUF Network Termination 1 NT1 A piece of CPE required to interface S Interface devices with the U Interface from the telephone company Non Volatile memory Information that is stored in the telephone that will not be lost if memory power is removed from the telephone On Off Hook When a Call Appearance LED is lit and the user is listening to dial tone is communicating or has an active call on hold A handset removed from the cradle does not necessarily mean the Teleset is off hook The 2022 can be on hook with the handset removed from the cradle POTS An acronym meaning Plain Old Telephone Service In other words your Analog Port Primary Directory Number PDN The telephone number of a particular telephone Some telephone companies require the PDN to be Key 1 It is recommended that key 1 be the PDN 56 2022 ISDN Teleset S Interface The 4 wire interface between the ISDN telephone and the NT1 In the 2022 it is the same point as the T Interface Shared Call Appearance SCA A Call Appearance that appears on more than one ISDN telephone Similar
19. consult your dealer or local power company SAVE THESE INSTRUCTIONS 2022 ISDN Teleset INTRODUCTION A ee 2 ISDN 12022 S T Telese td oinin iiei nere ETENEE NENT EE AA NEEE ATER need hive 2 About This Manlaliiiiii a a i a a a ee i ate ina ved eieaa 2 COUTO A en ie rova eae eae tees a vee and eee A eee a a ey ee 3 Voice Operation Features dad deta 3 O AN 4 INSTALLATION ico do den 4 Parts ist dd a td tt ado do a 4 ISDN Interfaces 7 220 a A td od e 5 Line and Power Connections 12022 TeleSet ceccceccseeeesseeceeeeeeeseeeseeeseeseeeseaeseeeseaesaaesaaeseaesaesaesaesaeseaeseaeseaeseaeteaeseaeeaaes 5 PS1 RS2 S5 Witch SCUNIS 1 A a et ted de da de do 6 Ferminating REI de o Bah 8 Point to Point CInGUitS 2 o de teo ot ted de ed to de a 8 Passive Bus or Multipoint 22 a a A A A AL ta 8 2022 equipped with a U Interface Module cccccececcecenceceeeceeceneeseeeecsaneeseneesneessaeeceaceceaneesaneeseaeeecanessanessaneeseneeeseessuneeeaes 9 TEMAS ESTOS a dd dede dle 9 Eme Configuration t 222 A A A A A A R 10 Installing the Logo Plate dd A A AA A AAA Padua 11 Assembling MES 12022 002 RA AA A AI 11 DOMO St EOE tare Mae ee Pee eta td tai ette 12 CONNECTING THE12022 AUTO UNSTA LL e 13 Connecting the 12022 ManualSinstall ii a 16 Seting Up he Teleset eagiais iee trni tn tad 21 PassWord Selections iai gioi eet ad 31 Language OPINAS it a dad 32 ORERATIONS vocriocsitaa io ati tit di A Ed AA Vida aed Maes 32 VOICS
20. default WARNING DEFAULTING THE 2022 WILL ERASE ALL OF THE MEMORY AUTO Switch With Auto Switch detection the 2022 determines the type of switch to which you are connected Should you decide to manually program the switch type Auto Switch detect will tell you if a different type of switch is found You will then be given the opportunity to correct the switch type AUTO SPID Auto SPID is a National 2 and National 3 ISDN feature Not all switch types and not all service providers support the Auto SPID feature If Auto SPID is supported follow the procedure shown below Auto SPID Procedures When the countdown timer stops or is aborted the Teleset automatically sends the Auto SPID code to the switch Upon receipt of the Auto SPID code the switch will download all of the SPID s that are supported on that line NOTE If the SPID is not accepted for any reason including the SPID being used at another location the phone displays Invalid SPID and allows correction of the SPID 14 12022 ISDN Teleset If the switch supports Auto SPID the 2022 will display all of the SPIDs available on the line in the following format See TID Note Select a SPID for Phone 1 84755547360101 2 8475557743011 Next Prev Select Detail Flashing a O Q indicates current SPID choice Index number 1 is first SPID MORE is not lit 2 is second SPID etc If the SPID displayed is not the correct SPID for yo
21. displayed WE Calling Line ID a Ed s Garage 847 555 4736 05 44 TUE JAN 4 3 55 21A Call Duration Conf Trans Drop Timer Figure 12 Active Call Name and Number HOLD KEY During a call you can answer an incoming call or initiate another call by pressing the Hold key The original call is held until you return to it Automatic Hold is a standard feature of National ISDN This operates by pressing another Call Appearance key while on a call Your call is automatically placed on hold and the Call Appearance LED flashes to indicate the held conversation During a call press Hold or a new Call Appearance key If you selected Hold press a Call Appearance key and complete the call Return to the original call by pressing the flashing hardkey Go On Hook after the call is complete PONS TRANSFER CONFERENCE AND DROP These very useful features are available on your Teleset Transfer Conference and Drop are actually switch features and must programmed both in the switch and in the Teleset The Conference key can give you access to 3 way and or 6 way conferencing depending upon which features are administered by your service provider Transferring Incoming Calls 1 Answer the incoming call 2 Press the Conf TR or the Transfer key which ever key applies to your service 3 Place an outgoing call When you hear ringing press Transfer NOTE You may announce the transferred call before completing the transfer or abort t
22. obvious place and NEVER share it The flowchart can show you a graphic view of programming There are four levels of password protection 1 LEVEL 1 No password protection default All menus are available to anyone without a password LEVEL 2 User information such as directory and call logs and user settings clock and alarm are available without a password Access to configuration options require a password before access is allowed 3 LEVEL 3 The third level of protection gives total menu protection 4 LEVEL 4 Total lock When this level is chosen the phone cannot be used without entering a password Setting Protection Levels 1 LEVEL 1 has no password protection 2 LEVEL 2 password protection is set by pressing the following keys MENU MORE MORE and Pswrd softkey The display is shown below NO Password Programmed Set MORE is flashing 3 Press Set 4 Enter your eight digit password number using the keypad Enter the Password Me Fe Se Se see Bkspc MORE is flashing gt 31 2022 ISDN Teleset This number is your password Write it down You are prompted to confirm the password To begin Level 2 protection press the lit MENU hardkey now Do not press the Menus softkey Level 2 protection is now set 7 To begin Level 3 protection enter your password and press the Menus softkey Level 3 protects the Teleset s entire
23. the handset and then press the speed dial key NOTE Speed Dial keys can be programmed to send Touchtones after a call has been connected This is useful for programming voice mail passwords or pager numbers After entering the voice mail telephone number insert 2 or 3 pauses and enter you password Setting the Alarm Time Five different alarm clock ring patterns can be set Setting the alarm is done as shown below You may also wish to look at the flowchart for a graphic representation of the programming sequence You can set an alarm to sound at a specific time or at the same time every day A maximum of ten alarms may be set 1 Press MENU Alarm View SpPDial Clock Alarm OOOO N Y MORE is flashing gt 2 Press Change Alarm index Number Next AlmPtn Change Clear 8 N Y MORE is flashing gt Y N This text does not appear in the display 30 2022 ISDN Teleset 3 Enter the date you want the alarm to sound or press Daily then press Save MM DD YY Enter Date Daily Save 4 Enter the time hour minute then press Save If you wish to enter additional alarms press Next and repeat the above PASSWORD SELECTION A password numeric can safeguard your directory entries and programming Forgetting your password may mean resetting the Teleset to the manufacturer s initial settings Choose a password that you won t forget Don t write it down in an
24. to an extension phone in an analog telephone application Service Profile Identifier SPID A code programmed into the telephone and used by the switch to identify the configuration used by the telephone The SPID is usually the PDN plus 0101 T Interface See S Interface TP Packages A set of translations that the telephone company may offer The TP packages offer a variety of commonly used features in an easy order package Terminal Endpoint Identifier TEI A code used by the telephone to identify it to the switch The 2022 uses Automatic Dynamic TEls U Interface The 2 Wire interface between the U Interface Module and the telephone company line Volatile memory Information which is stored in the telephone which will be lost when power is removed from the Teleset 57 2022 ISDN Teleset INDEX A ies 4 Hardkeys e Redial 37 AANS Sy headset 3 4 33 55 amplifier 4 Hold 3 35 Auto 9 Install 13 Holger 4 SPID 14 l Switch 14 Auto Callback 4 Install Auto 13 Auto SPID 10 Installation 2 Auto Switch 10 interface 2 3 5 8 56 57 B J Busy Lamp Field 49 50 jack ii 4 7 9 C K Call Appearance 3 10 26 32 34 35 56 57 Key Mapping 51 ConfCA 26 keycap 32 Call Forwarding 4 21 keycaps 32 Call Pickup 4 21 keypad 16 21 23 25 31 33 38 39 Caller ID 3 33 34 Keypad 4 CalLog 3 43 44 Calls L Placing language 32 Off Hook 34 phan characters 22 23 37 en coe Di
25. to toggle between the Name and the Telephone number m Use the gt key for a space ADVANCED FEATURES ANALOG PORT The 2022 is equipped with two analog RJ11 jacks The RJ11 analog jacks are located on the bottom of the 2022 The jacks are connected in parallel to each other This means you have one Analog Port with the ability to connect two analog devices to the analog port The analog port allows the connecting of an analog modem or Group 3 facsimile machine either to a second SPID or to the first Call Appearance on the 2022 An ISDN Basic Rate Line 2B D has 2 B Channels These B Channels can be used for talking or sending data Each SPID will use a B Channel when the service provisioned on that SPID is in use For example if SPID 1 is provisioned for Voice only one of the B Channels will be in use whenever the Teleset is off hook But at the same time SPID 1 does not tie up the B Channel when the Teleset is on hook If the 2022 is installed on a Multi Point circuit Passive Bus with another device there may be a B Channel Contention problem In figure 12 there are two 2022 Teleset s on a Multi Point circuit One 2022 is equipped as Voice only The second 2022 is equipped for Voice with a simultaneous Analog Port This means there are a total of three SPIDs assigned on this circuit If both 12022s are off hook at the same time both B Channels will be in use This means that if the Analog Port were to go off hook there would
26. your Phone Number Directory number as a 10 digit number Use the Bkspc key if you make a mistake After the number is entered press Save The following screen will be displayed Control Type Semi Auto Phone Number 847 5554736 Next Change 0000 No Y MORE is flashing gt LIN Press Next The following is displayed Tasice Dialing 3 7 Digit Outside Code Local Calls s 7 Digar Next Prev Change O O 8 O Vy MORE is flashing gt Y N The following choices need to be made Inside Dialing This is the number of digits required to complete a call within your business group This is usually 4 or 5 digits 41 12022 ISDN Teleset Outside Code This is the prefix you dial to reach a phone number outside of your business group This is usually a 9 Local Calls This is the number of digits required to dial a local call after the Outside Code is dialed Choices are 7 digit 10 digit or 1 10 digit Press Change The Teleset will prompt you to enter the number of digits needed for Inside Dialing Select either 3 4 5 6 or 7 using the dial keypad In our example we selected 4 Press Save Next the Teleset will prompt you to enter the Outside Code Enter the Outside Code using the dial keypad Up to 3 digits are allowed In our example we entered 9 Press Save Finally the Teleset will prompt you to enter the number of digits used to make a local call This does not include the Outsi
27. BkLight The display will show the current setting on the top line To change the option press the appropriate softkey Backlight Always Off On Dynamic MORE is flashing 7 22 12022 ISDN Teleset Press MENU to exit NOTE An explanation of the options provided by the MORE key is found in the Basic Operation section found in Chapter 2 Setting the Date and Time Clock Setting the time and date are important to the accuracy of your Teleset This is important because the alarm clock and the Call Log features are dependent on setting the correct time and date The graphic flowchart may be useful in setting the time Set the time as follows 1 Press the MENU hardkey View SpPDial Clock Alarm 2 Pressing Clock returns the next screen The digit set is two characters long hour minute second Use the touch tone keypad to enter the digits using a zero for numbers below 10 as in the example Then press Save 04 10 00 Enter Date BksPc Save OOOO N Y MORE is flashing gt Y 3 The next screen is used to edit the clock functions Example The Clock is 12 Hr Mode 01 26 33 AM AM PM 24 12 Bkspc Save OOOO 23 2022 ISDN Teleset 4 Enter the clock digits see example and press Save Pressing Save returns the following screen View SpDial Clock 5 Press MENU to exit Ringing Patterns Your Teleset has ten different ringing patterns to signal
28. Call Appearance to be used as an Intercom by pressing it In our example Key 16 was pressed Intercom Key 16 Auto Answer MORE is flashing 7 If the Key chosen is available as an Intercom Call Appearance it will light green The Intercom is available as either an Automatic Answer or as a Manual Answer Intercom With Automatic Answer the Intercom will ring once and the Teleset will automatically go off hook with the speakerphone turned on When set to Manual Answer the Teleset will ring with a distinctive ringing pattern and must be manually answered The default setting for Intercom is Manual Answer To change to Automatic Answer press the Auto Answer key Intercom Key 16 Auto Answer MORE is flashing 7 27 2022 ISDN Teleset To return to Manual Answer press the Manual Answer key Intercom Key 16 M anual Answer OO N Y MORE is flashing gt Y N Speed Dial Key Assignment You can assign Speed Dial numbers to individual hardkeys Programmable hardkeys may only be assigned to a single function feature If a hardkey is already assigned it cannot also be used for a Speed Dial key This activity should be coordinated with your system administrator or service provider 1 Press MENU to bring up the menu shown below When it appears press the SpDial key View SpDial Clock Alarm 2 Ifa hardkey lights it means
29. Codes The 2022 has 32 Programmable hardkeys Firmware Upgrades Your Teleset can always have the latest software features The 2022 Teleset uses flash memory to download the current firmware This is done through the Data Module via a local server Tilting Display Backlit Your Teleset has a Liquid Crystal Display LCD with 11 settings for the optimum viewing angle It displays Caller ID information CalLog entries and is used to set up and manage Teleset operation Clock and Alarm The display includes a time of day clock and a timer that shows how long you are on a call A separate timer is kept for each Call Appearance You can also program the clock to operate as an alarm clock with up to ten different alarm times Password Protection A password can be used to safeguard your programmed options and features Non Volatile Memory Any options you program into the Teleset are protected from accidental loss by power failures This allows you to move the Teleset to another location without worry Display Icons 13 Icons display the status of certain features Optional Add On EM 32 Call Appearance Module Expands the 2022 to 64 or 96 keys Optional Data Modules Provides data access to the ISDN line Optional U Interface Module Allows the 2022 Teleset to be connected directly to the ISDN telephone line without the need for an external NT1 Analog Port Allows connecting a modem or G3 fax machine to the ISDN line VOICE OPERATI
30. EMBLING THE 2022 Inserting and removing the modules The 2022 Teleset requires either an S Interface module or a U Interface Module There are also optional Data Modules available There are two slots on the bottom of the 2022 The S and U modules fit in the left slot as viewed from the rear with the 2022 upside down and the Data Modules fit in the right slot Different size connectors prevent the modules from being inserted into the wrong slot Each module is locked into place by means of a slide lock To remove the modules NOaRWN gt Disconnect any cords that are attached to the Teleset Disconnect and remove the handset and headset Remove the Wall Mount Desk Stand Base if attached Return the display to the flush down position Place the 2022 upside down with the rear of the Teleset facing you Unlock the module by sliding the lock away from the module towards the side of the Teleset Slide the module to the rear of the Teleset using the finger pad on the module and remove the module To insert the modules 1 2 3 4 5 6 7 8 9 1 0 Disconnect any cords that are attached to the Teleset Disconnect and remove the handset and headset Remove the Wall Mount Desk Stand Base if attached Return the display to the flush down position Place the 2022 upside down with the rear of the Teleset facing you Make sure the connector on the module matches the connector on the bottom of the Teleset Insert the
31. ON FEATURES Feature Keys Such features as Hold Transfer Drop and Conference are supported on the Teleset Call Status Lamps Each hardkey contains a two state red green lamp to show the status of Call Appearance or Feature Keys Local Features These keys include MUTE MENU REDIAL SPEAKER VOLUME Down VOLUME Up Message Waiting Lamps These indicators flash red to alert you to a message held at your message center Contact your service provider for this service Automatic Hold During a call you can answer an incoming call or initiate another call by pressing a Call Appearance CA key Your first call can be automatically placed on hold Speakerphone A base mounted speaker and microphone allow hands free operation The speaker is automatically turned off when the far end party terminates the call Volume Control This key controls the loudness of the handset headset speakerphone and the ringer intensity Ringer Controls Up to ten different ringing patterns plus no ring may be chosen for each call appearance Call Record Your Teleset stores the information from the last 40 unanswered 30 answered and 30 outgoing calls you dialed or received 3 Call Timer 2022 ISDN Teleset On each new call the timer displays the elapsed time of the call Placing a new call resets the timer for the new call Headset Jack Inserting the headset plug into this jack enables the headset and disables the speakerphone
32. RE key to continue 13 2022 ISDN Teleset NOTE You may abort the Auto Install by pressing the Menu key at any time The Auto Install programming choices are Adjust Contrast Select Yes or No The 2022 may display a wait message and start a countdown This is the T Wait timer NOTE You can abort the T Wait countdown timer at any time by pressing the Speaker key or any touchtone keypad digit SPID If the switch supports Auto SPID you will be prompted to choose a SPID If your switch does not support Auto SPID press the Change softkey and enter the SPID After entering the SPID press Save The Teleset will attempt to initialize If there is a problem the Teleset will prompt you to correct the SPID and or switch type The Teleset will download its configuration from the switch If Parameter Downloading is not available you will be prompted to program the Teleset manually Backlight Select On Off or Dynamic Enter the Date and Time Adjust the Ring Pattern Select Yes or No Set the 2 ring Option Select Continuous Partial or No Ring Set the Analog Call Appearance Set Primary Call Appearances Set an Intercom Key Set Speed Dial Keys Set the Alarm Clock Set a Password Set Line Preference NOTE Auto Install will only run when the 2022 is in the default mode NOTE To default the 2022 press MENU and enter 91 from the dial keypad Press the YES softkey to complete the
33. RE MORE and ReqParam RunSPM depending on the switch in order A message indicates a successful or failed download If the switch is in the Auto SPID Auto Switch mode the download is automatic upon initialization If successful the remainder of the setup parameters need not be entered These setup characteristics include conference drop transfer and Call Appearances You must enter these parameters manually if the download fails Press MENU to return to the idle power up screen NOTE If the Teleset detects a DMS 100 or the switch is programmed as a DMS 1006 the ReqParam softkey will be displayed as RunSPM NOTE If the Teleset has not linked with the switch the display will show Layer 3 Not Initialized Data Link Down or Line Not Ready NOTE Parameter Downloading applies to SPID 1 only 17 12022 ISDN Teleset Manually Programming Call Appearances Take a look at the layout of the Line and Call Appearance keys These 32 keys are located on the far right hand side of the phone The upper left hand key is the default or primary key This key must remain a Call Appearance key All of the other 31 keys are programmable It is important to check with your system administrator to see how your Teleset is provisioned at the switch You will have at least one Directory Number DN and at least one or more Call Appearances CA Both the Directory Numbers and the Call Appearances must mirror the provisioning at the switc
34. When selected they will light green Press Save 53 2022 ISDN Teleset To unprotect the keys press them again and the key will go dark NOTE Protecting the keys does not prevent Speed dial keys from being changed locally using Menu SpDial KEY CLICKS Key clicks can be enabled or disabled by pressing MENU and dialing 96 on the touchtone keypad DISABLE LOGGING Call logs can be disabled completely so that no calls will log or they can be disabled so shared Call Appearances will not log Disabling Call Logs Completely To disable Call Logging so NO calls will log press MENU and dial 97 on the touchtone keypad Press Yes to disable call logging Press No to enable call logging Disable Call Logs On Shared Call Appearance Call Logs can be disabled on Shared Call Appearances by changing the Shared Call Appearances from Prime Call Appearances to General Call Appearances To change Prime Call Appearances to General Call Appearances press MENU MORE MORE Config MORE PrimCA For further information see PrimCA Primary Call Appearance NOTE Remember changing a Prime CA to a General CA removes it from the Call Appearances that will be answered by Ringing Line Preference TESTING You can test the operation of your Teleset by using a simple built in diagnostic procedure To begin follow these steps 1 Press MENU MORE Test Test Ring Cntrst BkLight 2 Select the test you wish to run 3 Press
35. ay be adjusted at any time by pressing the volume keys while the Teleset is ringing The Teleset will remember the volume setting until power is reset iD vou hil Press MENU to return to the startup screen 2 Ring The 2 Ring option controls how the Teleset audibly reacts to an incoming call on another Call Appearance when you are already off hook on an active call The choices are Continuous Ring Partial Ring and No Ring With Continuous Ring the Teleset will sound the qe Ring beep with every other ring cycle With Partial Ring the Teleset will sound the a Ring beep one time only With No Ring there will be no audible ring during the ringing cycle NOTE In all cases the Call Appearance LED will flash and the display will continue to show the Calling Line ID if available To set the 2 Ring option press MENU MORE Ring 2ndRing 2ndRing Continue Ring NoRing Partial OO MORE is flashing 7 25 12022 ISDN Teleset PrimCA Primary Call Appearance Primary Call Appearances are Call Appearance locations you consider to be your own Do not confuse PrimCA locations with Primary Directory Numbers PDN which are used by your service provider to identify a particular phone Some other attributes of PrimCA m Executive secretarial applications Conjunction with RLP Ringing Line Preference m User line identification The Primary Line feature works in conjunction with Ringi
36. b a pool sink or laundry tub Do not use this equipment in a wet basement If this equipment accidentally falls into water do not retrieve it until you have disconnected it from the telephone line Disconnect it at the wall jack only This product should not be placed near or over a radiator or heat register Do not place this product in such a way as to cause the cord to be a tripping hazard To avoid the risk of electrical shock never push objects of any kind through slots or openings in the product Do not disassemble this product Opening the product can expose hazardous voltage which may cause an electrical shock Unplug this equipment and refer to a qualified technician if 1 The cord is damaged or frayed 2 Liquid has been spilled on this equipment 3 This equipment has been exposed to water or rain 4 If this equipment does not operate properly 5 If this equipment has been dropped or appears damaged Avoid using this equipment during an electrical storm Do not use this equipment to report a gas leak if it is in the vicinity of the leak This product should not be placed on an unstable table stand or cart The product may fall causing serious damage to it Do not overload wall outlets and extension cords as this can result in risk of fire and electrical shock This product should only be operated from the type of power source indicated on the label If you are not sure of the type of power supplied to your home
37. both SPIDS 1 Press MENU MORE MORE Config MORE MORE SPID 2 Select the SPID you wish to change 3 Press Change if you want to edit the SPID Pressing Change will not erase the displayed SPID until the new SPID is entered from the keypad Press Clear if you want to erase the existing SPID Enter the Phone SPID SPID1 84755547360101 Auto Bkspc Save OOOO N MORE is flashing gt LIN 16 12022 ISDN Teleset 4 Up to twenty digits can be entered as the SPID After entering the digits press Save to enter into non volatile memory If an error is made use the Bkspc backspace key to edit Enter the corrected digits and press Save Enter the Phone SPID SPID1 84755547360101 Auto BkSpc Save O O 8 N Y MORE is flashing gt Y 5 Choose the Service you require Voice is the default See Table 4 Serviced as Voice SPIDI 84755547360101 P D POTS Data POTS P D Data Na Y MORE is flashing gt 7 N Press MENU to exit When the SPID entry is complete the Teleset must be programmed The 2022Teleset can download the switch parameters and or can be manually programmed Manual Switch Downloading Switch parameters may be downloaded from the switch to the Teleset over the ISDN line A download can be requested up to three times in a five minute period To download proceed as follows 1 Press MENU MORE MORE Config MO
38. ceived Ju AUX AUX Lights when any device other than the cordless phone is plugged into the AUX port DATA The D Channel is in the Data Mode EXTENDED COUNTER ON CLOCK Reserved for future use DSS BLF DIRECT STATION SELECT BUSY LAMP FIELD DSS This feature allows calls to be transferred to a station without dialing the station on the keypad BLF For use by attendant consoles When an incoming call rings the main number an attendant can use this feature to check the status of a line for a busy condition If inactive a call may then be transferred by using the DSS key NOTE Only Non PrimCA keys can be programmed as DSS keys You must first change a PrimCA key to a General CA key 49 2022 ISDN Teleset PROGRAMMING A DSS BLF DIRECT STATION SELECT BUSY LAMP FIELD FEATURE To program a DSS BLF Ensure the Call Appearances to be used for the BLF are set to General Call Appearances Press MENU MORE MORE MORE DSS BLF Select a Call Appearance Press it a second time to confirm your selection Press the SetAddr softkey If your line is a Centrex line the DN must be edited For convenience 4 digit 5 digit and 7 digit dialing options are provided Use the edit key to effect the changes PONS DSS BLF Operation After you answer the incoming call press the Transfer Key You will receive dial tone Press the appropriate DSS key and then Transfer The call will be transferred NOTE When a Call Appearanc
39. de Code digits In our example we use 7 digit The Teleset s display will now be as follows Inside Dialing s 4 Digit Outside Code 9 LOCal Calle 3 7 Digit Next Prev Change O O O No Y MORE is flashing gt LIIN If all of the choices are correct press Next If the choices are not correct press Change The Teleset will now prompt you to enter all of the Nxx codes in your business group Most users will enter only one Nxx code However some users and very large Centrex users may have more than one Nxx code Press Change and enter your Nxx Code In the example we entered 555 Use Keypad to Enter Ll Woe 8 558 Clear Save OOOO Na Y MORE is flashing gt Y N Press Save If you have multiple Nxx codes press the Next key and enter the other codes the same way In the example we have only one Nxx Code so we will press Finish 42 12022 ISDN Teleset CALL RECORDS Your Teleset stores call activity records in electronic memory The softkey CalLog will change to NewLog upon receipt of an unanswered incoming call to Prime Call Appearances To access to the call records press the CalLog or NewLog softkey on the startup screen Among the calls stored are m Incoming calls Outgoing calls m Unanswered calls Forty call records are saved in the Unanswered log and thirty call records are saved in the Answered and Outgoing logs To access the call records observe the following d
40. e is programmed as a DSS BLF the user cannot bridge onto an active call The key no longer operates as a Shared Call Appearance NOTE A 32 key add on module the EM 32 is available for additional keys These additional keys can be used for the DSS BLF DISABLING SOFTKEYS Sometimes a softkey feature will appear on the display and not be available to the user For example the PkUp key appears on the display but the Call Pick Up feature is not available to the user Other times a user may prefer to have a hardkey and an LED indicator for a feature Many users prefer moving Call Forward to a hardkey To disable a softkey Press MENU MORE MORE Config SetKey SetFA The display will show the softkeys and the Feature Activator Indicator assigned to the feature NOTE The SetKey feature list is local to the Teleset It will only reflect the current programming of the Teleset To ensure accuracy run a Parameter Download National ISDN only before using SetKey See 80 for information on Parameter Downloading Softkey Feature Feature Activator Indicator PkUp Key_56 FA Change Clear OU N Y MORE is flashing Y Press the FA softkey to scroll through the list of features 50 2022 ISDN Teleset When the feature softkey to be removed is displayed press Clear In the following display FwdOn Call Forward was cleared FwdOn Key_M FA Change Clear N Y MORE is flashing
41. e same time GLOSSARY The definitions in this Glossary refer to the 2022 Teleset only Bearer Service also known as Bearer Capability The type of service that can be accessed on the B channel Typical Bearer Services are voice data and audio Call Appearance CA A hardkey on the Teleset that is programmed for voice communication A CA may have a unique Directory Number or it may be the same telephone number that appears on other keys or other Telesets Call Appearance Call Handling CACH Pronounced cash Refers to a translation in the Central Office switch CACH is the recommended setting for the 2022 Call Blocking Tone A warning tone given to the user that there is no B Channels available Customer Premises Equipment CPE are devices residing at or on the customers premises The 2022 Teleset is CPE CENTREX A business telephone service offered by the local telephone company CENTREX offers many Electronic Key Telephone features to enhance the operation of the 2022 Directory Number DN Also known as a telephone number Electronic Key Telephone Service EKTS A feature that allows the Teleset to have Multiple Call Appearances MCA and Shared Call Appearances SCA Feature Activator Indicator A softkey or a programmable hardkey used to access a specific switch feature i e Confrence Drop Transfer Call Forward Call Park Inspect etc ISDN Ordering Code IOC This is a
42. ect this equipment from the network until the problem has been corrected Federal Communications Commission FCC Requirements Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device as specified in Part 15 of the FCC rules These rules are designed to provide against radio frequency interference in a residential installation However there is no guarantee that harmful interference will not occur in a particular installation The RJ 49C refers to the network jack provided by the telephone company This is the jack that interfaces to the FCC registered NT1 device when the 2022 is equipped with the S Module not the Line In jack on the S Interface Module Trademark Acknowledgment 5ESS is a registered trademark of Lucent Technologies DMS 100 is a registered trademark of NORTEL Inc EWSD and Siemens are registered trademarks of Siemens Information and Communication Networks GTD 5 is a registered trademark of AG Communications Systems IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should be followed to reduce the risk of fire electric shock and personal injury Read and follow all instructions Follow all warnings and instructions marked on the product Disconnect the telephone from the telephone line before cleaning Do not use aerosol or liquid cleaners Use a damp cloth only Do not use this equipment near water for example a bathtu
43. er Dialing from the Call Log with the Dial Option set to Semi Auto or Auto NOTE To set see the Dial Options To dial from the Call Log press Dial 43 12022 ISDN Teleset Calling Party Date and Time of Call egerdy 7 Rea s Garage Number of NAN 06 03 18A 5 sd 30 847 555 4736 Calling Dial Prev Edit Clear O O O l Nw MORE is flashing gt LIN If the dial option is set to Semi Auto the following display is returned Select Inside if the call is within your Business Group Select Outside if the call is outside of your Business Group Inside Outside Na Y MORE is flashing gt Y N If the Dial Option is set to Auto the call will be dialed Saving a CalLog Entry to the Directory Press the CalLog or NewLog softkey Press the Unans Answer or Outgoing softkey Locate the record you wish to save in the Directory Press the Edit softkey Edit the number as required Press Save see the display below 0120 N Garage 06 3 18A 555 4736 gt Del Save O MORE is flashing 7 44 12022 ISDN Teleset NOTE It is not necessary to edit the Call Record Directory Number if the Dial option Feature is used When the number is transferred to the Directory you have an opportunity to edit the name m Use the key to enter an asterisk or a hyphen Use the key to enter a pound sign or apostrophe m Use the DN softkey
44. er Drop Call Forward Call Pickup Message Waiting 1 Message Waiting 2 Features Manually The following sections describe how you assign these features 1 Press MENU MORE MORE Config SetKey SetFA The display shows as follows PkUp KEY 256 FA Change Clear 0 20 12022 ISDN Teleset 2 Press FA to scroll the features on the display 3 The following features PkUp Call Pickup Fwdon Call Forwarding Confr Conference Transfer Drop MsgWt 1 Message Waiting 1 and MsgWt 2 Message Waiting 2 are enabled as you scroll though them If the switch is set for EWSD the Transfer key may not be present 4 To change or set the Conf key scroll to the conference key press Change and enter the feature number using the touch tone keypad Conference key is not programmable with 5ESS Custom ISDN KEY_6 Cancel Bkspc Save OO 5 Press Save Repeat this procedure for Transfer and Drop and other features Not programmable with 5ESS Custom ISDN NOTE The MSG Message Waiting indicators can be set to either flash or not flash by selecting the Light or Flash key in the SetFA menu SETTING UP THE TELESET Adjusting the Display Viewing Angle The display module on the 2022 Teleset tilts for ease of viewing This is a handy feature when reflections from room lighting or instrument placement make the display less readable Select any of eleven angle settings by lifting the display from the rear with your finger Retu
45. eset PROTECTING KEYS FROM BEING OVERWRITTEN This procedure is not necessary On 5ESS Custom ISDN or firmware versions dated K121003 or newer Once the Teleset has been completely programmed it is possible for the serving switch to change the Teleset s programming This feature is called Auto Parameter Downloading Like all features there are pluses and minuses to it On the plus side the Teleset will always be in agreement with the switch On the minus side the switch can erase Speed Dial keys remapped keys etc without the user s knowledge There are two different methods for protecting the Programmable Hardkeys The first is to disable the automatic download The second is to allow the automatic download but protect the keys on a key by key basis Disabling the Automatic Download To prevent the switch from changing any keys by preventing an Automatic Parameter Download press MENU and then dial 99 on the touchtone keypad Auto Para Download SelKey MORE is flashing 7 Press Disable Protecting specific keys from an Automatic Download To prevent the switch from changing any keys on a key by key basis press MENU and then dial 99 on the touchtone keypad Auto Para Download SelKey MORE is flashing 7 N l Press SelKey The display prompts you to Select Keys to Protect Select the Programmable Hardkeys to protect by pressing each of them
46. et and is available optionally as a U Interface Teleset NOTE The 2022 when equipped with an S Interface Module requires an external NT1 When the 2022 is equipped with a U Interface Module an external NT1 is not required i2022 Teleset Power U Interface S T with Power Figure 1 Line and Power Jacks LINE AND POWER CONNECTIONS i2022 TELESET 2022 Equipped with an S Interface Module The 2022 Teleset when equipped with an S Interface Module must be connected to the line through an NT1 device The Teleset is powered over the phone line This method conforms to a standard using one of two different powering methods PS1or PS2 The 2022 requires PS2 power Switch Settings Power Switch There is a PS1 PS2 power switch is located on the top of the S Interface Module The PS1 PS2 power switch must remain in the PS2 position NOTE The S Interface Module must be removed from the Teleset to gain access to the switch See Assembling the Teleset TR Switch When the 2022 Teleset is connected to the NT1 it acts as Terminal Equipment TE Terminal Equipment is any ISDN device that terminates directly on the ISDN line without an adaptor If your Teleset is the last or only piece of TE on the ISDN line set the TR to ON otherwise it is set to OFF This is determined by the local equipment provider s policy It is suggested that you check with the ISDN provider or your system administrator Most companies al
47. h To configure the DN CA 1 Press MENU MORE MORE Config MORE MORE DN CA The following is displayed Edit the Phone DN DN Unknown Speech Next Prev Change Clear 00 o MORE is flashing The first three programmable keys should be lit These three keys are the default CA ae NOTE The first three CA keys lit is default If the first three CA keys are not lit or there is a DN displayed the Teleset is not in the default condition 9 E 10 E 3 i E R B ct 4 E 5 16 E J 1 18 E 19 E 2 EJ 2 EJ 2 EI 23 24 E 2 26 C 27 EJ 28 ES 2 E 30 E 31 C 32 C E C 7 C 8 C oO O 5 D U Z 00 N al al g K N wo O gt O gt an jad 5 o U z 00 Rh N al al A A wo N _ lt gt U Z A D al al ol N w A gt h O an 55 Oo oS gt o x 33 g wo 0 n a O U Z m a gt fe lt 9 ied U 0 fe _ D E o 0 E lt O 0 O a o jo 0 OD O gt fed o me a gt 9 po y a uo yl ie lt O fe U oO Q e 9 o 0 e i lt O 0 O e gt sl 2 O To enter the first DN press Change and enter the f
48. h EM 32 modules locally U Interface U Interface S T Interface SIT Interface Pin 4 5 S T Interface Pin 4 5 Pin 4 5 Pin 3 6 S T Interface IN OUT IN OUT Pin 7 8 Power Interface TIS 1215B Power TIS 1215B Power Adapter AC 120V Power Adapter AC 120V NOTE Because of the high power requirements of the 2022 it is not recommended powering extended S T devices from a common power supply Line In Line Out S T Interface 48 VDC Unpowered Power Supply To Line In To AC Power on 2022 Figure 5 Powering a Teleset S T with an External Power Supply Fig 5 shows an 2022 connected to an S T Interface The U Interface is connected to the NT1 The output of the NT1 is an S T Interface with power for the Teleset The S T Interface with power cable is connected to the Line In jack located on the S Interface Module in the rear of the Teleset The 2022 S Teleset must be connected through a network interface device NT1 This device presents the 2 wire U Interface to the line and the 4 wire S T Interface to the Teleset The Teleset is usually powered from the NT1 or a separate transformer 7 i2022 ISDN Teleset TERMINATING RESISTORS The 2022Teleset S Interface module has built in Terminating Resistors The Terminating Resistor switches are located on the top of the Interface Module When the switches are in the ON position the Terminating Resistors are installed The value
49. he other end of the cord to the S T jack on your NT1 or ISDN telephone wall jack 5 Remove the protective film on the display 6 Label and install the designation card Manually Choose the Switch Type NOTE Your Teleset has a factory default setting of AUTO which adjusts to the switch type An incorrect switch type results in a warning message from the Teleset The correct switch type as detected by the Teleset is displayed as a prompt to change your switch selection Manually Entering the SPID The 2022 supports up to two SPIDs The two SPIDs are designated SPID 1 and SPID 2 Both SPIDs can be configured to meet a variety of applications See Table 4 APPLICATION SPID 1 SPID 2 Voice Only Voice amp lt option gt NULL Voice with alternate Analog Port on Call Appearance 1 Voice amp POTS NULL Voice with alternate Data on Call Appearance 1 Voice amp Data NULL Voice with alternate Analog Port and Data on Call Appearance 1 Voice amp P D NULL Voice with simultaneous Data Voice amp lt option gt Data Voice with simultaneous Analog Port Voice amp lt option gt POTS Voice with simultaneous alternate Data and Analog Port Voice amp lt option gt Data amp POTS Voice with alternate analog port and simultaneous Data Voice amp POTS Data Voice with alternate Data and simultaneous analog port Voice amp Data POTS NOTE POTS is the Analog Port Table 4 To change either or
50. he transfer by pressing the original held Call Appearance Always complete the transfer by either pressing the transfer key or by returning to the original call before answering another call 35 2022 ISDN Teleset 3 Way Conferencing a From 847 417 1757 Connected 08 32 TUE JAN 4 3 55 21A Conf Trans Drop NOTE On the Nortel DMS 100 and Siemens EWSD switches the Conf key is displayed as Conf Tr On the Lucent Technologies 5ESS switch it is displayed as Conf and Trans keys Conferencing Two Outgoing Calls 1 Place the first call 2 Press the Conf or the Conf Tr softkey the phone automatically provides dial tone from another Call Appearance This display is shown after the second call is ringing 3 Dial the number of the second party 4 Press the Join key to complete the conference a From 847 555 4736 Ringing TUE JAN 4 3 55 21A Join Trans Drop NOTE You may press the Join key after the second party answers or while it is ringing The Conf key will always change to AdNext If you only subscribe to 3 Way Conferencing you cannot add any more to the conference NOTE When you attempt to join a 4 party you will receive a Service Option Violated message Conferencing an Incoming Call to an Outgoing Call 1 Answer the incoming call 2 Press Conf and proceed as explained above 36 2022 ISDN Teleset Conferencing an Outgoing Call to an Incoming Call Place the outgoing call
51. ighlighted to indicate the chosen softkey Choosing Search returns the next screen assuming the Directory is empty Directory is Empty Search Add Del Setup N gz MORE is flashing gt 7 l To return to the main menu at any time press the MENU hardkey CONNECTING THE 2022 AUTO INSTALL 1 Assemble the 2022 NOTE Make sure the logo plate is installed 2 Verify the PS1 PS2 switch located on the Interface Module is in the PS2 position See page 6 for further information on setting the PS1 PS2 switch 3 Verify the Terminating Resistor TR switch is set correctly See page 8 for further information on setting the TR switch 4 Connect one end of the eight pin mounting cord to the ISDN Line In jack on the rear of the Teleset s Interface Module Connect the other end of the cord to the S T jack on your NT1 or ISDN telephone wall jack 5 Remove the protective film on the display 6 Label and install the designation card AUTO Install The 2022 is equipped with an Auto Install feature The purpose of Auto INSTALL is to ensure a complete and painless installation In this mode the 2022 will first detect the type of switch the 2022 is connected to and then will attempt to Auto SPID The switch will automatically download the features The 2022 will then step through each of its programming choices and give you the opportunity to make a selection After you have made the selection press the MO
52. in use the arrow portion of the icon will light along with the handset portion of the icon NOTE The cordless option is not currently available WARNING Lights if the 2022 has detected a configuration problem l PASSWORD Lights when a password is set a ANALOG The Analog Call Appearance icon has four states The first state is off If the Analog Call Appearance is not assigned the icon will be off On Hook The icon on the left is displayed when the Analog Port is programmed and the Analog Call Appearance is on hook Ringing The icon in the center is displayed when the Analog Port is programmed and the Analog Call Appearance is ringing 48 2022 ISDN Teleset Off Hook The icon on the right is displayed when the Analog Port is programmed and the Analog Call Appearance is off hook A A HEADSET The Headset icon will light when the Handset Headset option is in the Headset mode ZA INTERCOM Lights when Intercom is set to Auto Answer It is not lit when the Intercom is the manual answer mode RINGER OFF Lights when the Ringer volume is set to off 2 ALARM Lights if the Alarm Clock is set W DATA Lights if one of the B Channels is in the Data Mode Lights with Screen Area flashing if Data is being transmitted or received DATA Lights if both of the B Channels are in the Data Mode Lights with Screen Area flashing if Data is being transmitted or re
53. incoming calls Ringing can also be turned off by using the key Set the pattern as shown below Each call appearance can have its own setting 1 Press MENU then MORE When the screen below is returned press the button under Ring then RingPattern RingPattern 2ndRing 000500 N Y MORE is flashing gt Y 2 After selecting RingPattern the following will be displayed lt Enter CA Key or Number gt Pressed Key Common Na Y MORE is flashing gt Y N This selection returns a screen prompting you to select a ringing pattern 0 9 The soft key under Common allows the user to set a single Ring Pattern for all calls to the set Choose a ring pattern and then Accept 24 12022 ISDN Teleset Each call appearance can ring with a different sound This is done by pressing any call appearance key and choosing a ring pattern 0 9 or silent alerting and then pressing Accept As an example we press the digit 3 on the keypad or press call appearance 3 then choose a ring pattern or silent alerting We may then choose a default volume setting and then SaVol Accept Select 0 9 or p Ring Orr Call Appearance 3 Pattera gt Select it Y Accept SaVol Na Y MORE is flashing gt LIN The SaVol key sets the default volume level of the ringing pattern The Ring Pattern returns to this volume setting if the Teleset power is reset The Ringing Pattern volume m
54. intains the correct time even though power has been lost No Display Contrast control is improperly adjusted m The Teleset has no power 1 Check the power source 2 Check the position of the PS1 PS2 switch S Interface Module Speakerphone Does Not Work No Sound From Speaker Volume control set too low Teleset in headset mode Line not initialized Headset plugged in Missing Feature Keys m Teleset improperly programmed 1 ReqParam RunSPM download not performed National ISD only 2 Manual programming not performed 3 Switch is not programmed translated or Data Filled correctly Missing Call Appearances Same as Missing Feature Keys No Transmit from Headset Receives OK m Mute Key ON Line Not Ready m No S T synchronization from NT1 Can t Set DSS BLF ConfCA or Other CA Types m The Teleset defaults all Call Appearances to PrimCA types Only General Call Appearances can be changed 1 Goto PrimCA and set the desired Call Appearances to General Call Appearances 2 Set the new CA Type Can t Set Call Appearances back to PrimCA m The Call Appearance is probably not a General CA 1 Check ConfCA 2 DSS BLF 3 Setthem to General as required 55 12022 ISDN Teleset Calls Blocked No B Channel available 1 B Channel in use by another station on the bus 2 Teleset programmed with a single SPID and an Analog Port Either the Teleset can be used or the Analog Port can be used but not at th
55. irections From the startup screen press the CalLog or NewLog softkey Dialing from the Call Log Outgoing calls can be dialed directly from the Call Logs This is handy when you want to return a missed call In most cases with unanswered and answered logs it will be necessary to edit the telephone number before dialing Editing includes removing an area code or adding prefix digits such as a 9 or a 1 Editing can be accomplished automatically by using the Dial Options feature Dial Options allows the Teleset to add or remove digits as required automatically Dialing from the Call Log with the Dial Option set to NonUse To dial from the Call Log first decide if the telephone number needs to be edited If the number does not need to be edited press Dial To edit the telephone number press Edit Calling Party Name Record Date and Time of Call Index Ed s Garage I Number of Number JAN 6 3 18A gy aston 30 847 DSD ANA Gee ee Number Dial Prev Edit Clear O O 8 O N Y MORE is flashing gt Y N To add a prefix to the telephone number simply add the digits using the dial keypad Use the gt key to position the cursor over the number to delete or change The gt key will go one space past the last digit of the telephone number and then wrap back to the front of the number Use the Del key to delete digits Press the Dial softkey to dial the number The 2022 will automatically go off hook and dial the numb
56. irst DN Enter the DN in a seven digit format no area code 2022 ISDN Teleset Edit the Phone DN DN Unknown Speech Bearer BkSpc Save OOO O MORE is not lit _ After the DN has been entered press the Bearer softkey until the Bearer Service of Speech is displayed Since the first DN 847 555 4736 has only two Call Appearances and there are three Call Appearances lit press the third CA key to turn that CA off 1 2 3 E Zz 9 E 10 EJ u EJ R EJ B HAM 4 E 3 5 EJ 16 EJ 17 E 18 EJ 19 EJ 20 EJ 21 C 2 E 23 ES 2 EJ 2 E 26 E 27 E 28 E 2 C 30 E 31 EJ 32 EJ ES E a 8 EJ After you completed the DN CA selections press Save The display will now allow you to move to the second DN Press the Next softkey All of the Call Appearance keys will be unlit The display will now show Edit the Phone DN DN NUL None Prev Change Clear O O 8 O MORE is flashing 7 2022 ISDN Teleset The second DN has four Call Appearances To enter them press Change Since the first DN had two Call Appearances select keys 3 4 5 and 6 They will light as you press them 1 ES 2 C3 3 4 9 t3 10 C 1 E R E B EJ
57. ks detain Sate ede dee ie eee eet edd ee ir ere eed de er ee ee 54 TOMO cialectecifecvagetscevtuctsedeiden scevbuchacclbadey bac sceysdenated tagh aceyadeuadey tag A dt 54 MAINTAINING THE TELESET cc28 cicecd ances isthe ot angen AAEE EAREN td e sneeeel vinnie vel sae elsimecesvstiiees NAE 55 Checking the FW Version enciso naiai eita AEREE A SEERE TAERE REE ERRERA RRA STAREA TARERE 55 Loading FW O eee E bees 55 TrOuUbleSMOOtUNG PrODIGMIS acron ance fees shed each E ratita 55 GLOSSARY recreere e toda tn a 56 INDEX A NR ii 2022 ISDN Teleset TABLE OF FIGURES FIGURE 13 LEINE AND POWER JACKS 0000 IA A de ata AAA A daa a ad 5 EIGURE 2 SN TT LEADS Titi ii sado 6 FIGURE 37 S INTERFACE MODULE ati A ii ts ita ts sr 6 FIGUR LAUSING EUGENT 121 5B POWER SUPPLY arteen a a ba 7 FIGURE 5 POWERING A TELESET S T WITH AN EXTERNAL POWER SUPPLY 00 cccccsecceeecseeceeecsneeeeecseeeeeceeeeeesaeeeeesseeeessneeeeess 7 FIGURE 6 TERMINATING RESISTOR RANGE a aT aa a aaa a aE ae a a aa a ii 8 aena a E E EE AA E OE E E E A E A E A E A A E 8 FIGURE 8 EQUAL DISTANCE TELESET S atari a R A A A A T me 9 FIGURE 9 LINE AND POWER JACKS 000 aaa a aA aaea 9 FIGURE 10 U INTERFACE MODULE 3 A a a a aa 10 FCURE 1T ASSEMBEING THE TELESE Too a a a a a a O A aari 34 FIGURE 12 ASSEMBLING THE TELESE Ta a a a ai 35 FIGURE 1 3 ANALOG R OR a aaa a a a a aaia 45 INTRODUCTION ISDN 2022 S T TELESET Thank you for purchasing the 2022 voice data Integrated
58. led off of the screen The VOL key can be used to view the complete number Pressing the LEFT side of the VOL key will cause the display to shift to the FRONT or left most digit of the telephone number Pressing the RIGHT side of the VOL key will cause the display to shift to the END or the right most digit of the telephone number The character lt will change to gt depending on where the hidden digits are located lt Digits are hidden at the front of the number gt Digits are hidden at the end of the number 3 After entering the number press Save Editing a Speed Dial Number To edit an existing Speed Dial number press MENU SpDial then select a key to edit Use the Bkspc key to edit the number No 95551212 Pause Clear Bkspc Save O O 8 O N Y MORE is flashing gt NOTE If the telephone number to be edited is longer than 24 digits arrows will indicate there are more digits to display Use the volume control key to view the entire number before editing 29 2022 ISDN Teleset After the entire number is viewed press the edit key and edit the number as above NOTE If you dial 9 for a Centrex or PBX outside line or a 1 to access long distance include that digit To originate a call using the Speed Dial key press the button that has been programmed with the number to be dialed The Teleset will automatically select a line and dial the number An alternate operation is to go off hook on
59. low up to eight TE units in the loop 2022 ISDN Teleset Pin Numbers U Interface Not Used Not Used RC XMIT XMIT RCY 48 48V Return To Teleset Line In S T Interface DNDN eNe Figure 2 NT1 Leads PS1 PS2 SWITCH SETTINGS m The 2022 requires PS2 power Always leave the PS1 PS2 switch in the PS2 position O Figure 3 S Interface Module Power Switch LUTO C PS 2 PS 1 NOTE PS 2 is the mandatory Power Switch setting TERMINATING RESISTOR SETTINGS Options 1 2 3 4 5 Open OFF OFF 1000 ON ON The default setting is 1000 ohm termination Table 2 Powering the 2022 Locally The 2022 can use a significant amount of power especially when equipped with EM 32 Add On Call Appearance modules Back light speakerphone and DSS BLF settings can significantly add to the power draw of the 2022 In these high power consumption modes it is desirable to power the 2022 locally Figure 4 shows a method of powering the 2022 using a Lucent 1215B Power Supply 12022 ISDN Teleset Pin 4 5 S T Interface Pin 3 6 S T Pin 4 5 S T Interface Interface Pin 3 6 S T Interface Pin 7 8 Power TIS 1215B Power Adapter AC 120V Lucent 12022 EM 32 EM 32 Figure 4 Using Lucent 1215B Power Supply NOTE Because of the high power requirements of the 2022 it is recommended powering telesets equipped wit
60. menu system 8 To begin Level 4 protection enter your password and press the Total softkey Level 4 protection does not begin until 10 seconds after choosing this option or 10 seconds after the phone is used 9 Press MENU to exit D o LANGUAGE OPTIONS Certain keycaps are available in three languages These user changeable keycaps are shown below The Teleset will also allow the user to choose a display language English French Spanish MENU MENU MENU MUTE SOUR MUTE HOLD ATTENT ESPERA REDIAL RECOMP VOL LL Table 1 Changing the Keycaps Using a small screwdriver or similar flat blade unsharpened carefully pry up the existing keycap by the indentation on the side Remove the keycap and gently press the new cap down until it locks in place You may now change the language displayed Changing the Display Language Press the following keys in order MENU MORE MORE Config LANG The Teleset will then prompt you to choose the desired language OPERATIONS VOICE OPERATION Most of the operations described to this point are switch related or controlled Voice Operation consists of features options controlled by the Teleset TERMS AND NOMENCLATURE Of all the terms used in basic telephony none is more widely used than On Hook and Off Hook They refer to placing or removing the handset or receiver in the cradle usually on the top or in the front of the instrument The button protruding u
61. module finger pad up into the guide slots on the bottom of the Teleset Push the module forward until it is properly seated into the connector Lock the module by sliding the lock towards the module The slide lock will not engage unless the module is firmly seated Re assemble the Teleset 11 12022 ISDN Teleset Sor U Module Finger Pad Data Module Handset Holder Sliding Lock Headset Holder SOFTKEYS Directly below the display are four softkeys vertically oriented to the display The location of these keys corresponds to menu choices that appear directly above them in the LCD window For example pressing the softkey below the clock menu reveals the options for setting the time of day and date They are called softkeys because their function changes according to the menu In one menu a key may set the time while in another menu the same key is used to choose a feature This will become clearer as you begin using the softkeys See the following example 12 2022 ISDN Teleset Example Press the softkey under Directory shown below by highlighting bold type the word DIR and highlighting the softkey below that menu item MON JUL 26 02 23 25A CalLog DIR OOO O Pressing the Directory softkey brings up the second menu with additional choices In our example we chose Search next shown in bold type The selected menu items are shown in bold type for emphasis The softkey under Search is h
62. ng Line Preference Ringing Line Preference allows the Teleset to automatically go off hook on the oldest ringing Call Appearance when the handset is lifted This may be a problem if the Teleset is sharing telephone numbers with another phone such as in a manager assistant application In this arrangement the secretary receives an incoming call and the phone starts to ring A fraction of a second later the manager receives an incoming call If the manager and secretary both have each other s telephone number appearing on their phone the oldest call will be answered first This is no problem if the secretary answers first But if the manager answers first the manager will get the secretary s call This problem is easily avoided if the manager and the secretary set only their own Call Appearances as Primary NOTE PrimCA gives the phone Ringing Line Preference only on the Primary keys To set Primary Call Appearances 1 Press MENU MORE MORE Config MORE PrimCA The Teleset will display the following message and a number of Call Appearances will light Select a CA to Program Green Prim CA Red Other MORE is flashing gt 2 The Teleset may default all Call Appearances to Primary Therefore all of the aft Call Appearances will light green 3 One at a time select the Call Appearances that should not be Primary to your Teleset The Teleset will prompt you to press the key twice to confirm your selection
63. of the resistors is 100 Ohms NOTE The S Interface Module must be removed from the Teleset to gain access to the option switches POINT TO POINT CIRCUITS A point to point application typically has the Terminating Resistors On at both ends of the interface S T Interface DAD NT1 TR 100 Ohms On a Sl Maximum Range 3000 feet Figure 6 Terminating Resistor Range PASSIVE BUS OR MULTIPOINT These may be new terms to you so we will define them so you can better understand their meaning Passive Bus means that you can connect several devices to the same Basic Rate Interface ISDN line Improperly set Terminating Resistors account for many of the problems with ISDN service The short version of this explanation is that both ends of a bus or circuit must be terminated Your choices of terminating resistance are two none or 100 Ohms The idea is to terminate both ends of the bus Set the resistors to ON at both ends of the bus The best advice is to follow the instructions given by the NT1 manufacturer and those of your terminating devices In the following configuration the Terminating Resistors are On at both ends of the interface The resistors are on at the NT1 and Or at the farthest 2022 from the NT1 TR On TR On S T Interface Maximum Length 1600 feet or less depending on wire gauge Figure 7 Farthest Teleset 12022 ISDN Teleset In the following application the NT1 is equal in dis
64. on Hold by using the Hold key The outgoing Call Appearance will flash red Answer the incoming call Press the Conf conference softkey and the phone adds dial tone from another Call Appearance Ignore the dial tone Press the first outgoing Call Appearance and the dial tone stops Press the Join key and the conference is completed OakwWN gt Conferencing Two Incoming Calls 1 Place the first incoming call on Hold the first Call Appearance flashes red 2 Answer the second incoming call 3 Press the Conf softkey As above ignore the dial tone you hear from another Call Appearance 4 Press the first Call Appearance then press Join the conference is completed The Drop Feature The Drop softkey will be available whenever the Teleset is off hook The function of the Drop feature varies depending on the call state m When off hook to dial tone or a partially dialed number or a ringing number pressing the Drop key will disconnect the current call and cause the 2022 to revert back to dial tone When on an active single party non conferenced call pressing the Drop key will disconnect the current call and cause the 2022 to revert back to dial tone m When on an active conference call and the controller of the conference pressing the Drop key will disconnect the last party added to the conference call Subsequent pressings of the Drop key will disconnect the call and the 2022 will revert back to dial tone m When on an
65. p from the cradle is the On and Off switch or switch hook of the phone Pressing the Speaker key and requesting dial tone is also considered going Off Hook This background is helpful in understanding the instructions that follow CALL APPEARANCE LED S The various states of the Call Appearance indicators hardkeys are described in the following table LED State Meaning Off Idle State Red Flashing Slow Incoming Call Red Flashing Fast Call on Hold Local Green Flashing Fast Call on Hold Shared Green Steady Call in Progress Table 5 32 2022 ISDN Teleset NON PROGRAMMABLE HARDKEYS AND INDICATORS Non Programmable Hardkeys and Indicators are found to the right of the touchtone keypad Some of the keys in this group perform important calling and answering functions MSG If your line service includes the Message Waiting feature the MSG1 and MSG2 when available indicator will flash or optionally light red when someone has left a call at your message center MENU The MENU key provides additional menu items and is used to exit from the menus A steady light red lights the key when active MORE The MORE key lights to indicate that there are choices available for current menus If the MORE key is lit continuously it indicates there are additional menu items available by pressing the key When the MORE key flashes you can press the key to return to the previous menu MUTE
66. point the user may either press Next or Prev to scroll through the entries or enter a name from the keypad When the keypad is pressed the display will change as shown below Find the Entry Enter the Name to Find NAME E gt Del Find O00 o MORE is flashing gt For example the name ED is entered by pressing the letters E and D which are w along with F on the numeric key 3 on the keypad Press the key once and D is entered Press it twice for E three times for F and a fourth time for the number 3 After entering E press the softkeyunder the right hand arrow This indexes the cursor one space to the right of E to accept the next digit in this case D Use the same method to enter subsequent letters then press Find Find will search for the entry If no matches are found the display shown will be as shown below Find the Entry No Match Found NAME MORE is flashing 7 39 2022 ISDN Teleset DIALING OPTIONS Dialing Options allow the user to automatically add prefix digits or strip off digits which are not needed from Directory Numbers recorded in the call log For example a digit 9 is required when dialing calls outside your business group In order to dial this number from the call log a digit 9 would have to be added in front of the Directory number In addition the NPA Area Code may have to be deleted or a 1 may have to be added There are two ways to
67. rn the display to a lower position by pressing down on the top of the display case not the window Setting the Contrast The display contrast is adjusted by pressing MENU then MORE The following display appears Ring Cntrst Test BkLight 21 12022 ISDN Teleset Press the Cntrst softkey LCD Contrast BERGHE Less More MORE is flashing gt Adjust the contrast by pressing the Less and More softkeys If the display PS appear faded pressing the More softkey will darken the characters by increasing the contrast Similarly pressing the Less softkey decreases contrast lightens the characters for comfortable viewing and better clarity Exit by pressing the MENU key Setting the Backlighting Options The 2022 Teleset incorporates a four line icons 27 character adjustable backlit display There are three settings for the backlight feature off on and dynamic OFF When the backlight feature is set to off no backlighting is present ON When the backlight feature is on the backlighting is continuous DYNAMIC When the dynamic backlighting feature is enabled the display is backlit whenever the handset is off hook or the Teleset is ringing In the dynamic setting the display is backlit for a period of 30 seconds after the ringing ceases or the handset goes on hook To set these options first press the MENU key and then the MORE key The display appears as shown below Ring Cntrst Test
68. s now shared with the first Call Appearance The top line of the display will show the on hook analog icon a db Incoming calls will ring on both the 2022 and on the Analog Port Calling Line ID will be displayed on the 2022 and the analog POTS device if supported The analog icon will indicate the Analog Port ringing E Calls can be answered on either the 2022 or the Analog Port NOTE The Analog Port can not bridge onto a call which is currently active on the 2022 Nor can the i2022 bridge onto a call which is currently active on the Analog Port Calls may be transferred back and forth between the Analog Port and the 2022 by placing the call on hold For example a user has a cordless analog telephone plugged into the Analog Port on the 2022 An incoming call is answered on the Analog Port cordless analog telephone When the call is answered the CA1 LED on the 2022 will light and the analog icon will show the Analog Port off hook en The user can place the Analog Port on hold by flashing the switch hooks or pressing a flash key on the cordless telephone When the call is placed on hold the CA1 LED on the 2022 will flash The call can now be retrieved on the 2022 The call can be returned to the Analog Port by putting the call on hold and going off hook on the Analog Port Outgoing calls can be placed from either the Analog Port or from the 2022 Calls may be transferred between the Analog Port by u
69. set easily and accurately The On Hook idle screen is shown below The time date entry flashes until it is set The menus for the CallLog and Directory are accessed by pressing the softkey directly below the word MON JAN 12 11 18 58P NewLog DIR 33 2022 ISDN Teleset PLACING CALLS The two methods of placing calls are On Hook and Off Hook dialing Dialing Off Hook 1 Lift the handset go Off Hook listen for dial tone and note the steady green Call Appearance key 2 Using the touchtone keypad dial the number and observe the call timing feature When the called party answers the call timer begins operation 3 Return the handset to the switch hook cradle go On Hook to disconnect Dialing On Hook 1 The handset remains On Hook while you dial the number Note that the dialed digits appear on the screen as they are dialed 2 Press Cancel to abort the dialing process or use Bkspc to correct the dialed number one digit at a time 3 When you are sure that your dialed number is correct go Off Hook The number is dialed and the call timer begins as the call is answered 4 When the call is over go On Hook ANSWERING INCOMING CALLS Line Preference There are four options for answering incoming calls Ringing Line Preference Idle Line Preference Key 1 Preference and No Preference see Advanced Features In all cases the Call Appearance hardkey flashes red and the Caller ID data if sent by the
70. sing the hold feature described above NOTE The Analog Port supports Touchtone dialing only It does not support rotary or pulse dialing Analog Port on a Separate SPID Configuring When the Analog POTS Port is configured as a separated SPID there will be no B Channel contention problems within the i2022 This means the Analog Port and the 2022 can be off hook to separate calls at the same time 46 2022 ISDN Teleset To configure the i2022 for Analog Port on a separate SPID press MENU MORE MORE Config MORE MORE SPID SPID2 The display will show Enter the Phone SPID SPID2 NULL Se ED Change Clear 8 N g MORE is flashing gt Y N Press Change and enter the second SPID Then press Save The display will then prompt for a service NOTE SPID 1 and SPID 2 can not be the same number Indicates P D means POTS Plus DATA P D POTS DATA SPID2 84755547360101 ____ Current settings for No Service Set SPID being displayed POTS P D Data 0000 N g MORE is flashing gt Y N Pressing POTS will change the Serviced as line in the display to Serviced as Voice and POTS Press MENU to save and exit NOTE changing or entering a SPID will cause the 2022 to reinitialize Analog Port on a Separate SPID Operation When the Analog Port is configured the top line of the display will show the on hook analog icon CrP ch Incoming calls will ring on the
71. splay LCD clock 3 12 23 24 30 31 55 i conference 17 21 33 M Conference 3 21 26 35 36 37 cord ii Cross Compatability 3 Date amp Time Setting 23 default 10 25 31 Dial Access Codes 3 digits 17 23 24 28 29 34 37 Direct Station Select 49 50 Directory 10 13 26 33 37 38 44 45 56 Directory Number 10 18 37 56 display 3 12 20 21 22 26 28 29 31 32 33 39 44 51 52 Drop 3 21 35 E error 17 F Faceplate 4 feature 2 flash memory 3 H handset 3 22 26 30 32 33 34 56 hardkey 3 23 28 33 34 35 51 52 56 memory 17 43 56 57 MENU 16 17 20 21 22 23 24 25 26 28 29 30 31 32 33 34 51 52 54 Message Waiting 3 21 33 microphone 3 33 MORE 16 17 20 21 22 24 26 31 32 33 34 38 51 54 Mounting Cord 4 Multi Point 8 MUTE mute 3 32 33 National ISDN 2 11 35 NewLog 43 44 Nortel DMS 100 11 NT1 2 5 6 7 8 9 55 56 57 O Off Hook 34 56 Off Hook 32 34 Off Hook Dialing 34 On Hook 32 33 34 35 options 3 12 22 31 33 34 52 Passive Bus 8 password 3 31 32 pins 6 power supply 6 PROG 3 provider 2 3 4 5 6 10 11 26 28 52 R receiver 32 Redial 37 REDIAL 3 32 33 ringing pattern 24 25 Setup 2 Siemens EWSD 11 signal 24 softkey 12 13 22 31 32 33 38 43 44 45 51 software 3 speaker 3 33 SPEAKER 3 speakerphone 3 4 33
72. switch is displayed on the screen 1 Idle Line Preference the user goes Off Hook and presses the ringing Call Appearance key to answer the call Idle Line Preference seeks the first available idle line and returns dial tone 2 Ringing Line Preference the user goes Off Hook to answer the call Pressing the ringing key is not required In the case of multiple ringing calls the oldest ringing Prime Call Appearance is answered See PrimCA Primary Call Appearance This is the most common operation 3 Key 1 Preference the Teleset will always go off hook on Key 1 regardless if the Call Appearance is ringing or idle 4 No Preference the user must select a Call Appearance key every time it is ringing or dial tone is requested The phone will not automatically select a Call Appearance To set the Line Preference press MENU MORE MORE LnPrf Display Information Incoming calls will display Calling Line ID as a Calling Party Number or a Calling Party Name and Number depending on the configuration of the serving telephone company switch Figure 11 is an answered incoming call with Calling Party Number only Call Appearance being displayed Call Status Connect 7 Calling Line ID d From 847 555 4736 Connected 01 23 TUE JAN 4 3 55 21A Cal Duration Conf Trans Drop Timer Figure 11 Active Call Number Only 34 2022 ISDN Teleset Figure 12 is an answered incoming call with Calling Party Name and Number Call Appearance being
73. t the idle menu At this point the hardkey you selected will be the Feature you entered Pressing that key will activate or deactivate toggles the feature For a complete list of the NIUF recommended Feature Keys contact your service provider NOTE Only feature keys can be mapped to a different key Call Appearances cannot be remapped VIEW View is a feature that is local to the phone It will only reflect the current programming of the phone To ensure accuracy ReqParam RunSPM before using View National ISDN only Key assignments should be checked if features options do not seem to work correctly Often the Teleset is blamed for incorrect or missing key assignments This results in returned instruments unnecessary expense and loss of use The following steps will help to verify your Teleset operation lt Enter CA Key or Number gt Key Lamp 1 A KP prerio 5554736 Call Appearance Key Number Next Prey Oo N Y MORE is flashing gt Y Press the Next or Prev softkey to step through each key Or Press the hardkey that you wish to view Or Dial the key number using the touchtone keypad The Directory Numbers assigned to the Teleset are easily viewed by pressing MENU View DN National ISDN only 52 12022 ISDN Teleset The Teleset will light the appropriate Call Appearance keys and display the DN assigned to them This is helpful when checking Multiple Call Appearances or labeling the Tel
74. tance to both i2022 phones The Terminating Resistors are set to On at one of the phones and at the NT1 TR On TR On S T Interface NT1 Maximum Length 1600 feet or less HSR depending on wire gauge Figure 8 Equal Distance Telesets i2022 EQUIPPED WITH A U INTERFACE MODULE The 2022 is available with an optional U Interface Module Actually the U Interface Module is an NT1 device therefore the Teleset does not require an external NT1 device Fig 9 shows the i2022 equipped with a U Interface Module The U Interface is connected to the power adapter The U Interface and power connection cable is connected to the Line In jack located on the U Interface Module in the rear of the Teleset i2022 Teleset o 0003 essa U Interface U Interface with Power Figure 9 Line and Power Jacks TERMINATING RESISTORS The i2022Teleset U Interface module has built in Terminating Resistors The Terminating Resistor switches are located on the top of the Interface Module NOTE The Interface Module must be removed from the Teleset When the switches are in the On position the to gain access to the switches Terminating Resistors are installed The value of the resistors is 100 Ohms Options 1 2 3 4 5 Open OFF OFF OFF OFF 1000 ON ON OFF OFF 500 ON ON ON ON Fixed ON Adaptive OFF The default setting is 500 ohm termination amp adaptive timing mode Table 3
75. that key is already assigned a Speed Dial number Press the hardkey you wish to program as a Speed Dial key Each Speed Dial key will store 32 digits The display will only show 24 digits of the number The complete number can be viewed by using the volume control key No 918475551212 Pause Clear Bkspc Save OOOO N Y MORE is flashing gt NOTE If you select an unlit key that is not available a Call Appearance for example the display will show lt Try Another Key gt After a few seconds the phone will select the first available key automatically If this key is satisfactory proceed with the programming If this key is not satisfactory press the MORE key to abort the selection You will then be given the opportunity to select another key 2022 ISDN Teleset If a number is entered that exceeds the 24 digits displayed the display scrolls to the left and show the last 24 digits entered The first of the digits will be scrolled off of the display For example if the number 91010xxx01188x01234567890 98765 is entered as a speed dial the number would be shown as No lt 98765 Pause Clear Bkspc Save ae MORE is flashing gt Y N l In this display No Means the number being entered lt Means there is hidden digits to the left of the number e Is a pause entered in the dialing string The first few digits displayed are 0 987 This means that the beginning of the number has scrol
76. the MENU key to exit ERROR TYPE MEANING 01 RAM Error Failure in RAM or associated circuits 04 RTC Error Failure in the clock or associated circuits 08 FLASH Error Failure in memory or associated circuits 10 S Error Failure detected on the S Interface 20 E Error Failure detected on the U Interface 40 F Error Failure detected in FW Download RTC and an S Interface error has occurred in self test 54 Error Types have or bit relation This means the code being displayed may be a combination of more than one error code For example if the error code displayed is 10 it would mean an S Interface has error has occurred in self test If the error code displayed is 1C it would mean a Flash 2022 ISDN Teleset MAINTAINING THE TELESET CHECKING THE FW VERSION If you experience a problem with the 2022 you may be asked to verify the firmware version To check the FW version of the 2022 press MENU View Version The display will show the version number LOADING FW Firmware can be replaced and the 2022 can be updated using the FWLoader See your distributor or service provider for information on this product TROUBLESHOOTING PROBLEMS Clock Flashes Clock does not flash on sets with firmware dated K121003 or late m The Teleset lost power and the clock flashes when power is restored To stop the flash press MENU Clock Save The clock ma
77. ur application press the Next key Pressing the Detail softkey will display the SPID the Primary Directory Number and the Bearer Services assigned to the SPID The detail information is as follows 1 SPID 84755547360101 DN 8475554736 Bearer Speech Next Prev Select Prompt O O 8 O MORE is not lit gt When the correct SPID is displayed press the Select softkey to choose it NOTE The last 2 digits of the SPID are known as the TID Terminal IDentifier The 2022 automatically inserts the TID at the end of the SPID The TID is displayed as part of the SPID Auto Download After the SPID has been accepted by the switch the 2022 will download the Call Appearance and Feature information from the switch On completion of the download the display will momentarily show the following and then continue with the Auto Install DnLoad in Progress OO MORE is not lit _ O 15 2022 ISDN Teleset Connecting the 2022 Manual install 1 Assemble the 2022 NOTE Make sure the logo plate is installed 2 Verify the PS1 PS2 switch located on the Interface Module is in the PS2 position See page 6 for further information on setting the PS1 PS2 switch 3 Verify the Terminating Resistor TR switch is set correctly See page 8 for further information on setting the TR switch 4 Connect one end of the eight pin mounting cord to the ISDN Line In jack on the bottom of the Teleset Connect t

Nortel Networks i2022 Series User's Manual

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