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Nortel Networks 553-3001-358 User's Manual

1. Add members by entering the phone number directly in the table The default Wait for Confirmation option setting is active that is checked in the corresponding checkbox Uncheck the checkbox if you need to change the default setting The table contains 10 rows Edit Member Click on a specific number in the Call Out Groups Details window to open the Edit Members window Use the Edit Members window to modify a member s number or confirmation option see Figure 67 on page 128 Nortel Integrated Conference Bridge Service Implementation Guide 128 Browser user interface Figure 67 ICB Dashboard Call Out Groups gt Details gt Edit Members window Call Out Groups gt test Details gt Edit Members Number figPp76 2 6 IM Wait for Confirmation Discard input and return to Group Details window Submit input to save the change and return to Group Details window Edit the number directly in the text box Change the Wait for Confirmation option by clicking in the in Wait for Confirmation box Edit Group Properties Click on the Modify button in the Call Out Groups Details window below the Group Settings table to open the Modify Group Settings window Use the Modify Group Settings window to modify the call out retry parameters of the group See Figure 68 on page 129 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 129 Figure 68 ICB Dashboard
2. Two bars appear in the middle for dual card conferences one for each card Options Options section Figure 78 on page 163 shows the expanded window after clicking on the Options button 553 3001 358 555 4001 135 Standard 02 00 July 2006 Microsoft Outlook GUI 163 Figure 78 ICB tab window Options section i Type a question for help mezos a OI eres so minutes b 1114 1115 f g C _ Play Name on entry and Name on exit 7 S Ej Closes collapses the window while still showing the window Nortel Integrated Conference Bridge Service Implementation Guide 164 Microsoft Outlook GUI Table 39 describes the fields in the Options section Table 39 ICB tab window Options section fields Password section User Password Enter an optional password for the conference If configured callers must enter this password to join the conference Available options are as follows e No password no optional password e Automatically assigned The system automatically generates the password The administrator sets the password length from 4 to 8 digits e Choose a password The user defines the password The range is 4 to 8 digits The window shows the password as it is entered The system does not check the password for uniqueness Different conferences can use the same password Note The default setting
3. 09 00 00 02 1234 7 999 Barry Aug 8 This record indicates that a BUI user Barry 2004 10 30 00 02 15 08 changed the meeting to include eight ports at 9 am before the meeting began Meeting Started In this example the time stamp card ID meeting ID billing account user ID start time duration and ports information was available 10 28 00 03 1234 7 999 Barry Aug 8 This record indicates that the meeting started at 2004 10 30 00 02 15 08 10 28 am Note The meeting s start time is 10 28 am and not 10 30 am as scheduled Meetings always start two minutes before the scheduled start time to guarantee timely entry of users Active Meeting Modified In this example the time stamp card ID meeting ID billing account user ID duration and ports information was available 11 00 00 04 1234 7 999 Barry 03 00 08 This record indicates that at 11 am a user Barry expanded the duration of the active meeting to three hours The original duration was 2 hours 15 minutes 553 3001 358 555 4001 135 Standard 02 00 July 2006 Reports 207 Table 54 Event examples Continued Meeting Ended In these examples the time stamp card ID meeting ID billing account information and user ID was available Examples report this event for three different cases The meeting was cancelled before it began This record indicates that a user Barry cancelled the meeting reservation at 10 05 am from the
4. Access Numbers Use this step to define the access method direct meeting or single number and the DNs according to Meridian system configuration Figure 29 shows the Access Numbers window Figure 29 Installation Wizard Step 2 Access Numbers window NORTEL rks Conference ICB Installation Wizard Step 2 Access Numbers Select the access method to be used by ICB Use a single access number e m Number 7268 DF Basic Card Settings Access numbers will be chosen automaticaly by ICB C Use alist of access numbers Enter access number pairs directly into the table 2 JAECEES SED NUS EF Define First User Additional numbers Assistance DN fi 97626 TUI DN 7560 EF Dus Card Meetings Discard input and _ _ gt return to previous step SAG Submit amp Continue gt Submit this window to save the parameters in the card and return to the dashboard Note The system disables this button during a first installation that is not yet complete The button is active when visiting this window to modify parameters after installation Submit this window to save the parameters in the card and continue to the next step 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 77 Table 15 describes the parameters from top to bottom of the Access Numbers window Configure all the DNs in this win
5. Figure 40 Scheduling window Free Ports section for a dual card meeting Click on the Arrow button to move the range Each click moves the range four hours in the direction of the arrow clicked Free ports view Refresh en 02 02 2004 12 00 03 02 2004 0 00 gt time primary card secondary card IITTI TT Ee The middle bar specifies the available ports for the time range that the rectangle covers Two bars appear in the middle for dual card conferences one for each card Nortel Integrated Conference Bridge Service Implementation Guide 94 Browser user interface Options section Figure 41 shows how the scheduling window is expanded after clicking on the Options button Figure 41 Scheduling window Options section F Password User Password Chairperson Password No password No password Automatically assigned password Automatically assigned password Define a password 4 to 8 digits Define a password 4 to 8 digits F Recurrence I Recurrence Recur Every End after 02 z occurrences Verify availability of dates General Options Indication for entry and exit Play NAME on entry and NAME on exit Language American English I Add ports if needed M Keep one port for chairperson a lt Closes collapses the window while still showing the Scheduling window Table 21 describes the fields in the Options sectio
6. From E mail address by which the ICB identifies itself Enter the E mail address which the ICB uses to identify itself wnen sending E mails This item appears in the From field of sent E mails Note 1 Some E mail servers require this information as a mandatory field It cannot be empty but it can be a non existent address Some servers will not deliver the E mail if it is not correct Note 2 ICB never receives E mails so it does not require an address However the from address is used when returned mail occurs for example someone replies to the ICB s E mail or the network returns an undeliverable E mail If the address is unreal the returned mail is not delivered If the from address is someone s real address they will receive the ICB s returned mail Automatic Call Distribution Define the ACD setup according to the Meridian system ACD configuration Use an agent ID Indicate whether ACD is configured with the agent ID option If yes enter the four digit agent ID of the first ICB port in the adjacent text box The other ports use the succeeding agent IDs Use multiple queue assignment Indicate if ACD is configured with the multiple queue option An entry is required because this option affects the agent login process which the system applies to the ports Nortel Integrated Conference Bridge Service Implementation Guide 76 Installation and configuration Step 2
7. Table 38 ICB tab window fields aL ICB Address The IP address or DNS of the ICB card ICB conference When checked schedules the conference to the ICB card Owner ID User name that is logged into the ICB card Chairperson Enter the name of the chairperson for this conference 553 3001 358 555 4001 135 Standard 02 00 July 2006 Microsoft Outlook GUI 161 Table 38 ICB tab window fields Continued Start Enter the date and time that the conference starts The minutes box shows 15 minute increments that is 0 15 30 and 45 Range Hours 15 minute increments The default value of the time field is rounded to the nearest 15 minutes according to the following rule e Inthe first 10 minutes of the interval the system rounds the time off to the past For example if the time is 8 23 the box shows the time as 8 15 The system interprets this as an immediate conference e In the last five minutes of the interval the system rounds it to the future 15 minute value For example 8 26 appears as 8 30 Note f a change needs to be made to an existing conference click on the Appointment tab to make the necessary changes That information will be moved to the ICB tab Duration Enter the duration of the conference Range Up to 12 hours in 15 minute increments the selection box shows all possible values Number of Select the number of participants for this conference from the drop down box Participants The def
8. Call Out Groups gt Details gt Modify Group Settings window Call Out Groups gt test Details gt Modify Group Settings F Group Settings Group number 2 Group name ftest Wait time for answer 30 gt Seconds Number of call attempts fi Times Time interval between attempts fio x Seconds Discard input and return to Call Out Group Details o window Submit changes to save the change and return to Call Out Group Details window The Group number is view only The name and parameters can be modified as described in Table 31 on page 126 Add a New Group Click on the New Call Out Group button in the Call Out Group List window to open the lt New Group gt Details window Use the lt New Group gt Details window to add a new call out group Use this window to fill in the new group s members and set the retry parameters see Figure 69 on page 130 Nortel Integrated Conference Bridge Service Implementation Guide 130 Browser user interface Figure 69 ICB Dashboard Call Out Groups gt lt New Group gt Details window Call Out Groups gt lt New Group gt Details BF Group Members BF Group Settings Type numbers directly into table Group number fe rd Group name M Wait time for answer oz Seconds j Number of call attempts fi Times a Time interval between attempts fio x Seconds Vv 159 xI Discard input and return to Call Out Group List window a 3
9. M Use an agent ID 3333 Enter the first agent ID I Use multiple queue assignment Submit this window to save the parameters in the card and continue to the next step Submit amp Continue gt Finish Submit this window to save the parameters in the card and return to the dashboard Note The system disables this button during a first installation that is not yet complete The button is active when visiting this window to modify parameters after installation Table 14 describes the parameters from top to bottom of the Basic Card Settings window Table 14 Basic Card Settings parameters Name Enter the card s name Range Free text up to 20 characters IP Address Shows the IP address of the card which appears as view only Note Define the card address using the CLI 553 3001 358 555 4001 135 Standard 02 00 July 2006 Table 14 Installation and configuration 75 Basic Card Settings parameters Continued Type Define the card s configuration type as follows e Single card stand alone e Primary card in a dual card pair e Secondary card in a dual card pair Note 1 Dual card meeting configuration in Step 4 uses this information If information is changed here a window opens reminding you to change the settings of a dual card meeting Note 2 When an ICB card of type single already configured with 10 DNs pairs is changed to primary or secondary
10. Playing Recording Enter the default setting for the volume level of when recording Nortel Integrated Conference Bridge Service Implementation Guide 112 Browser user interface Table 25 Volume Level Settings fields Continued Speak Enter the default setting for the speaking volume level of the conferee in an audio conference Listen Enter the default setting for the listening volume level of the conferee in an audio conference E mail template Figure 56 shows the window in which an administrator can customize the scheduling confirmation E mail Figure 56 ICB Dashboard Confirmation E mail Settings Confirmation A confirmation e mail message will be sent to the conference owner after scheduling a conference The e mail will contain the conference details and additional explanatory texts All fields are optional Maximum length of each text field is 240 characters From admin ICB4 telrad co il Define additional E Mail recipients besides the user that scheduled the conference CC re Compose the explanatory texts that will appear in the email message Opening Text Your tele conference meeting has been booked by ICB as follows a b Conference details will appear here subject time language etc Instructions for Participants xj Details for chairperson will appear here access number etc Instructions for Chairperson i EE Closing Text E Define ge
11. Telnet password xyzul1234 Maximum allowed Telnet login attempts 3 Blocking period minutes after login failures 60 Telnet idle timeout in minutes 20 Modify Next section Cancel n next go to next section section FTP FTP user name micbftp3 FTP password abcd1234 FTP idle timeout in minutes 5 Modify Next section Cancel m modify this section section FTP FTP user name micbftp3 4 30 chars lt cr gt empty input FTP password abcd1234 8 30 chars efgh5678 new pswd FTP idle timeout in minutes 5 1 1440 lt cr gt Section is re displayed with modified values for confirmation not saved yet section FTP FTP user name micbftp3 FTP password efgh5678 FTP idle timeout in seconds 900 Modify Save Next section Cancel re prompt for action Ss save changes File a user bindata ini was saved Next section is displayed section BUT BUI idle timeout in minutes 30 Modify Save Cancel re prompt for action Command terminated section FTP is last current CLI menu is displayed PSWeditor FUpgrade SWupgrade 553 3001 358 555 4001 135 Standard 02 00 July 2006 Appendix A Password security 231 Application Protocol Port Numbers Refer to Table 62 for the port numbers to use with the specific application protocol Table 62 Application Protocol Port Numbers Telnet 23 FTP 21 20 SMTP 25 HTTP
12. The two scales in the middle of this window show the current increase decrease level for hear and talk directions The middle of the scale is zero which signifies no volume change Click on one of the arrows to increase or decrease the volume The colored rectangle in the scale advances one step for each arrow click Click on the Reset Volume of participant button to restore the initial volume level of the participant Click on the Apply to all button to set this modified setting to all participants The initial volume level is determined by the Administrators default conference setting Administration BUI Introduction This section applies to administrators only The main administration window is the ICB Dashboard which appears directly after an administrator logs in The dashboard provides access to the relevant window to perform the required task see Figure 51 on page 106 A special function is the Installation Wizard which guides an administrator through a quick and easy process for configuring a new card For more information about the Install Wizard see ICB Installation Wizard on page 72 Nortel Integrated Conference Bridge Service Implementation Guide 106 Browser user interface Figure 51 Administration BUI navigation flowchart IGB Home Page LOGIN Administrator login Settings General Confirmation E mail Greetings Company Images Default Conference Volume Level Upgrades
13. one of the DN pairs must be deleted This is because in a dual card set one DN pair is reserved for the dual meeting configured in Step 4 The ICB attempts to find a free DN pair that is with no conferences scheduled on it and deletes it If no such DN is found the ICB deletes the DN pair with the fewest conferences In this case a confirmation box appears that allows the administrator to confirm or cancel the whole operation Note 3 When a primary or secondary card is changed to be single all dual meetings are changed to simple meetings and their port size is reduced to the capacity of this card Default Conference Language Determine the default voice prompt language for conferences and the TUI When scheduling a conference users can select a language from the available set but if the user does not specify a language this parameter applies Default American English Time Zone Select the appropriate time zone for the ICB card If this field is not entered conferences will not be scheduled at the proper times IP address of E mail Server Enter the IP address of the server that the ICB uses to send scheduling confirmation and administration E mail messages If this field is left empty or an incorrect address is specified the ICB will not send E mail messages However the rest of the system will operate properly Note The E mail server must support the Simple Mail Transfer Protocol SMTP
14. 553 3001 358 555 4001 135 Nortel Communication Server 1000 Nortel Communication Server 2100 Meridian SL 100 Nortel Integrated Conference Bridge Service Implementation Guide ICB Release 4 Standard 02 00 July 2006 NORTEL Nortel Communication Server 1000 Nortel Communication Server 2100 Meridian SL 100 Nortel Integrated Conference Bridge Service Implementation Guide Publication number 553 3001 358 555 4001 135 Product release ICB Release 4 Document release Standard 02 00 Date July 2006 Copyright 2006 Nortel Networks All rights reserved Produced in Canada The information in this document is subject to change without notice The statements configurations technical data and recom mendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this docu ment is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks oO Publication history July 2006 Standard 02 00 ICB Release 4 This document is up issued to address CR Q01140878 Procedure 13 Configure initial card parameters using the CLI on page 71 the default password is blank July 2004 Standard 01 00 ICB Release 4 Nortel Integrated Conference Bridge Service Imple
15. Error Report 210 Upgrades 211 Purpose 211 Overview 211 Keycode security 213 Planning for an upgrade 214 Managing the user community during an upgrade 214 Upgrade procedures 215 MICB Release 2 or MICB Release 3 card upgrade 215 Port Upgrade 216 Firmware Upgrade 217 Upgrade to the single DN access method 220 Upgrade from a stand alone to a dual card ICB 221 Appendix A Password security 223 Purpose 223 Access permissions 224 Unsuccessful login attempt handling 225 Password parameters summary 226 Reset passwords 227 CLI Password Editor editing session 229 Application Protocol Port Numbers 231 553 3001 358 555 4001 135 Standard 02 00 July 2006 Contents xi Appendix B Product integrity 233 Environmental specifications 233 Regulatory standards 234 Safety 234 Electro magnetic compatibility EMC 235 FCC Compliance 236 Nortel Integrated Conference Bridge Service Implementation Guide xii Contents 553 3001 358 555 4001 135 Standard 02 00 July 2006 About this document Purpose and audience Structure This document instructs system administrators and installers how to install configure operate and maintain the Nortel Networks Integrated Conference Bridge as a part of the overall Meridian system In this guide Meridian system refers to either the Meridian 1 Nortel Networks Communication Server 1000 or the Communication Server 2100 Meridian SL 100 switch The Integrated Conference Bridg
16. For example if 12 ports are enabled define 12 ACD agents If the TN for the ICB card is specified as 28 0 6 then TNs for the 12 agents are specified as 28 0 6 0 through 28 0 6 11 Note Agent IDs must be consecutive for example 2000 2031 Figure 10 on page 51 shows a sample LD 20 printout of a built ICB port 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 51 Figure 10 LD 20 ICB configuration PT0000 REQ PRT TYPE TNB 76080 MICB 076 0 08 00 2616 8D 0 0 CTD FBD WTA LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD UCE DRG1 POD DSX UMD CMSD CCSD SWD LND CNDD CFTD SFD DDU CNID CDCA MSID DAPA BFED RCBD CPND_LANG ENG HUNT PLEU 02 SPID NONE AST IAPG 0 AACS NO ITNA NO DGRP PRI 01 DNDR 0 KEY 00 ACD 4004 4939210 AGN 01 SCN 4939250 0 MARP CPND NAME MICB CHANNEL O XPLN 14 DISPLAY_FMT FIRST LAST NRD MSB TRN Nortel Integrated Conference Bridge Service Implementation Guide 52 Installation and configuration Configure DNs for a dual card conference When a dual card conference is defined two meetings are defined on two cards First the meeting is booked on the primary card allocating the maximum free ports Second the meeting is booked on the secondary card allocating the rest of free ports for the dual card conference The user defines a dual card conference only on the primary card When a user dials into a dual card conference
17. Number of Ports Firmware Version Backup Scheduled Backup Manual Backup J Backup History Log J Last Backup Details l Billing Schedule Define first user J Dual card meetings Call Out Groups Groups List New Call Out Group Users Users List New User Permanent Conferences Permanent Conf List New Permanent Conf l Reports Report G100266 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 107 ICB Dashboard The ICB organizes the Dashboard as an internet portal The Dashboard groups links by subject see Figure 52 Figure 52 Administration BUI ICB Dashboard window NORTEL Conference NETWORKS t Install Wizard EDN Enter the Install Wizard to define the basic parameters needed to start using your system IF Settings F Users I Permanent Conferences S z Define General settings i View the User List View the Permanent Conf List Define Default Conference settings Add a New User Add a New Permanent Conf Define Volume level settings Search for a user Define confirmation E mail Customize Greetings Customize Company images IF Upgrades JF Call Out Groups BF Reports telly Rr l amp Upgrade the Number of Ports B 5 View the Group List View a Report Upgrade the Firmware Version Add a New Call Out Group BF Backup Define Scheduled Backup settings Define Billing Scheduled Backup LJ Execute Manual Backup V
18. The first step is to specify the upgrade source by clicking on one of the radio buttons Depending on the source selected the following procedures describe how to perform the firmware upgrade 553 3001 358 555 4001 135 Standard 02 00 July 2006 Upgrades 219 Procedure 46 Firmware upgrade from ICB card upper socket 1 Click on the secondary PCMCIA device radio button 2 Insert the PCMCIA disk in the upper socket of the ICB card 3 Click on the Upgrade amp Restart button The ICB copies the files from the upper socket and performs a restart When the restart is complete the current BUI session is lost Login again as an administrator When returning to this window the new firmware version should appear in the top right corner of the window This procedure is now complete Nortel Integrated Conference Bridge Service Implementation Guide 220 Upgrades Procedure 47 Firmware upgrade using FTP 1 2 Click on the FTP Server radio button Enter the FTP parameters in the fields the window provides as follows a IP address the remote FTP server where the upgrade files are stored b Path to file path of the folder on the computer where the upgrade files are stored for example c ICB 4_01 c Login login name for FTP d Password password for FTP login Click on the Get Files button to start the FTP transfer session After the previous steps finishes click on the Upgrade amp Restart button The ICB c
19. and talk directions Participants section Count amp announce button Click on this button to announce to the conference the total number of participants followed by participants names as recorded in the name entry Mute all button Click on this button to mute all participants except the chairperson When muted the button becomes Unmute all Disconnect all button Click on this button to disconnect all participants except the chairperson When clicked the BUI opens a dialog box OK CANCEL to confirm this operation Dial out control 1 Provides a radio button list to select the following type of dial out Add participant Add a group that is Group Call Assistant call 2 The Dial button starts call origination After call origination the system connects the chairperson to a private call with the called party The window changes to two buttons relevant to this state Return with called party Return without called party In addition the following chairperson call related buttons are disabled Self Mute Stop Music Volume Control Count amp Announce and Mute All Shows a table of details and chairperson controls for each participant excluding the chairperson Participant s List section Phone number CLID or called number Details The chairperson can enter text in this field for personal reference for example the participant s name This inform
20. beyond one year are not scheduled in the ICB but are scheduled in Microsoft Outlook A message is displayed to the user indicating which meetings are scheduled in the ICB and which ones are not Meetings created in TUI or BUI will not appear in Microsoft Outlook The super user functionality is not supported by Microsoft Outlook GUI Users with the type of super user will act as normal users when operating from the Microsoft Outlook GUI When modifying a conference the play greeting functionality is not supported by the Microsoft Outlook GUI Only left to right languages are supported by the Microsoft Outlook GUI Daylight savings time is not supported If either the user s clock or the ICB s clock but not both is changed after a meeting is scheduled the meeting s start time will be off schedule The conference control screen of an active meeting is displayed only in English In Microsoft Outlook 2000 ICB is not informed that a meeting was deleted before a delete event message is sent Therefore a meeting will still exist on the ICB Before deleting an ICB meeting scheduled with the Microsoft Outlook GUI remove the ICB association by un checking the ICB Conference checkbox on the ICB tab Administrators cannot schedule permanent or emergency meetings using the Microsoft Outlook GUI Publishing the form in Microsoft Outlook Before the ICB form can be published in Microsoft Outlook the ICB Administrator must a
21. can be defined to appear in the CLI but not in the error log or visa versa Follow the steps in Procedure 39 on page 186 to configure message filtering Nortel Integrated Conference Bridge Service Implementation Guide 186 Maintenance Procedure 39 Configure error message filtering 1 Access the CLI SM directory and enter the following ERR The CLI displays command inputs in the following three sections e FORMAT e CLI_SEVERITY_FILTER e DISK_SEVERITY_FILTER 2 You can edit the values as per normal CLI usage Note If you use the second level login command two more filter sections are available CLL FW_COMPONET_FILTER and DISK_FW_COMPONENT_FILTER EXAMPLE ps technician enters err ICB displays section name and its parameters and prompts for action section FORMAT CLI error message format long Disk error message format short default is long for both Modify Next section Cancel n next go to next section section CLI_SEVERITY_FILTER filter CLI messages by severity Critical yes yes means that the message will appear MAJOR yes MINOR yes WARNING yes INFO yes DEBUG yes Modify Next section Cancel n next go to next section section DISK_SEVERITY_FILTER filter CLI messages in disk file Critical yes yes means that the message will appear MAJOR yes MINOR yes WARNING yes INFO yes DEBUG yes Modify Next section Ca
22. feature enables the ICB to charge users for out going calls based on CDR reports the CS 1000 system generates The reports are generated even if the call is unanswered The CS 1000 must have the following software packages Call Detail Recording CDR package 4 and CDR with Charge Account CHG package 23 Note CDR is not available on the CS 2100 Meridian SL 100 To enable the CDR feature select Billing and CDR Reports from the Billing options pull down menu in the ICB Dashboard General Settings window see Figure 53 on page 108 Nortel Integrated Conference Bridge Service Implementation Guide 208 Reports Charge Account feature To define the CDR with Charge Account feature refer to CS 1000 Call Detail Recording and CS 1000 Features and Services When a user dials out with the Billing and CDR Reports option selected the ICB card takes the Charge Account key consisting of the first eight digits of the user s account ID the call ID and the meeting ID from the charge account field for the CDR record The Charge Account key In the CS 1000 the Charge Account key for every port of the ICB card must be defined in LD 11 see Table 55 for an example Table 55 LD 11 Define the Charge Account key for an ICB port REQ chg TYPE 4020 TYPE 2616 TN 4020 ECHG yes ITEM key 9 chg CDR record format CDR records are printed on CS 1000 system TTY terminal defined as a CDR user When d
23. maintenance activities does not affect active calls on the ICB card TCP IP connectivity test Maintenance technicians can use ping to test if the LAN connection is installed and configured properly Perform a ping test in one of the following ways they are equivalent so there is no need to try both e from a computer on the local LAN to the ICB card s IP address e from the CLI under the SMaint directory to the IP address of a computer on the local LAN Nortel Integrated Conference Bridge Service Implementation Guide 178 Maintenance CLI command summary Using CLI commands Table 44 The CLI contains menus and submenus To select a menu option enter the appropriate short command or full command at the prompt When a menu is selected use the commands in Table 43 to navigate to other menus or to display help Table 43 Navigating the menus and displaying help Returns to the previous menu Returns to the top menu level Displays help for the commands in the current menu When entering a menu option that has parameters defined the Modify Save or Cancel command line displays so that the parameters can be modified if required To modify system parameters and objects use one or more of the commands in Table 44 and Table 45 Modifying parameters M Modifies one or more parameters S Saves modified parameters Cc Cancels the modification and allows the par
24. the ICB cannot be in the E LAN e Nortel Networks recommends that customer try not to put any BUI traffic on the E LAN if possible e Each site should select the most convenient option taking into account the physical LAN endpoints available near the ICB card Nortel Integrated Conference Bridge Service Implementation Guide 44 Engineering guidelines When there are multiple ICBs that is more than three and the BUI is used frequently the BUI traffic can load the E LAN so it may be better to connect the cards to the C LAN The ICB has a broadcast storm protection mechanism it shuts off the LAN port temporarily when traffic is too heavy Nortel Networks recommends that the ICB be put in a quiet LAN segment to get a better response time Summary of LAN installation information Use the following steps when installing and configuring the LAN 1 2 Determine whether the ICB is to be accessed from the World Wide Web If yes coordinate the firewall configuration with your IS group according to Table 3 on page 41 Determine what is the physical connection point of the ICB Note these requirements 10Base T or 100Base T full duplex Get the following ICB IP parameters from your IS group IP address gateway address and subnet mask Get the Mail Server IP address from your IS group Confirm that the ICB is allowed to access this server by SMTP Testing Use the following steps to test the LAN configuratio
25. 12 14th Duration in minutes 00 59 553 3001 358 555 4001 135 Standard 02 00 July 2006 Reports 205 Table 53 Billing Report contents Continued 15th Ports scheduled 02 40 16th Ports used 02 40 Note For a permanent bridge the meeting date start time and duration fields are irrelevant and always appear as zero The first line is for the date the second line is for the field names and all other lines are for the events The daily billing report format is as follows DATE lt month name gt dd yyyy 35555555995 lt 1st field name gt lt 2nd field name gt lt 14th field name gt lt 1st field gt lt 2nd field gt lt 14th field gt lt 1st field gt lt 2nd field gt lt 14th field gt lt 1st field gt lt 2nd field gt lt 14th field gt lt 1st field gt lt 2nd field gt lt 14th field gt Billing Report CSV example In this example the meeting ID is 32 user billing account is 999 and card ID is 7 First line at 8am meeting has been booked to start on Aug 8 1998 at 10 30am duration of 02 15 6 ports Second line at 9am meeting modified to 8 ports Third line at 10 28am meeting started Fourth line at 11am active meeting modified to 3 hours duration Fifth line at 01 28pm meeting ended time has ended Sixth line at 04 00pm card restarted DATE Aug 7 1998 time stamp hours time stamp minutes time stamp seconds e
26. 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Close When in edit mode the title of this window is Edit Conference The following fields cannot be modified when editing an inactive conference e date e dual card meeting option that is users cannot make a single card conference dual and vice versa e recurrent option 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 93 Only the following fields can be edited during an active conference e number of participants e duration e add ports as needed under the Options section Free Ports section Figure 39 shows the how the scheduling window is expanded after clicking on the Free Ports button for a regular meeting The information in this window refers to the date set above it in the Scheduling window The time scale covers 12 hours in 15 minute increments Figure 40 shows how the scheduling window is expanded after clicking on the Free Ports button for a dual card meeting Figure 39 Scheduling window Free Ports section for a regular meeting Click on the Arrow button to move the range Each click moves the range four hours in the direction of the arrow clicked Free ports view Refresh time free ports O Close Free Parts The middle bar specifies the available ports for the time range that the rectangle covers Two bars appear in the middle for dual card conferences one for each card
27. 23 Chairperson DNs 7020 NCFW 7000 LD 23 Transfer DN N A 8021 NCFW 8000 LD 23 Link DN N A 8022 NCFW 8000 LD 23 Main DN 7021 TRGT 7000 0 7021 TRGT 8000 2 LD 23 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 55 Note Because of the number and variety of DNs programmed for the dual card setup Nortel Networks recommends creating a dialing plan chart similar to Table 9 on page 54 Refer to this chart when configuring the primary and secondary card attributes including the dual card settings in the administration BUI Finally configure each port on the primary and secondary cards as a digital set See Table 7 on page 49 Assign CDR data If charge account is used for CDR billing then configure the feature Charge Account for CDR billing Remember to define Key 9 on all ICB key ports See Table 10 Table 10 LD 15 Define the charge account for CDR data REQ CHG Change customer data TYPE CDR_DATA CDR data block CHLN 23 Set the charge account number length to 23 CS 2100 Meridian SL 100 configuration Single card configuration After installing the ICB card s and connecting the terminal for CLI access and the server for BUI access perform CS 2100 Meridian SL 100 database configuration Figure 11 on page 56 shows the tables to datafill for single card setup Note f single number access is being used the DN pairs are not requir
28. A user can reserve meetings under their account and modify and delete these meetings Users can see only the meetings that they schedule Super user In addition to normal user functions a super user can reserve meetings under other users accounts A super user can modify and delete the meetings of other users Super users can see all meetings Administrator The administrator manages ICB system parameters and resources such as user IDs and group call tables Executive In addition to normal user functions an executive user can view but not change all User meetings of other users Log into the BUI Figure 30 shows the first window that appears when reaching the BUI 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 81 Figure 30 ICB home page layout NORTEL kks Conference NETWORKS Nortel Networks Integrated Conference Bridge The only possible action from this window is to click on the LOGIN button Follow the steps in Procedure 15 to login Procedure 15 Login to the BUI 1 Click on the LOGIN button The window in Figure 31 appears Nortel Integrated Conference Bridge Service Implementation Guide 82 Browser user interface Figure 31 Login dialog box Internet Explorer Enter Network Password 2 x Je Please type your user name and password Site 62 90 58 231 Realm AP Server Check Point User Name I Password J Save this password in you
29. Adapter card is on the I O panel as described in Procedure 4 on page 66 2 Plug the modular cable RJ 45 plug into the RJ 45 jack on the NT5D52AC Ethernet Adapter card 3 Plug the RJ 45 plug at the other end of the modular cable into the Ethernet LAN hub 4 Make the remaining Ethernet connections as required using standard Ethernet connection rules Note For local testing purposes or direct connection from the Ethernet port to a PC use an Ethernet cross over cable purchased at a local computer store This procedure is now complete If installing the ICB card in an Option 11C or CS 1000 use the following procedures to connect the Maintenance terminal Note These procedures do not apply to the Meridian 1 Options 51C 61C or 81C or the CS 2100 Meridian SL 100 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 69 In the procedures that follow the connections are the same for the Option 11C and the CS 1000 the only difference is that the connectors are on the back of the Call Server and Media Gateway for the CS 1000 whereas they are on the bottom of the Option 11C cabinet Table 13 describes the DB 9 pin assignment that the next two procedures use Table 13 DB 9 RS 232 port pin out 2 RS 232 TX transmit RS 232 RX receive GND Procedure 8 Access the ICB directly Option 11C or CS 1000 1 Position the Maintenance terminal on a desk near the system 2 If the
30. All available IPE card slots NT8D11BC ED CE PE modules NT8D37AA DC IPE modules IPE card slots 0 4 8 and 12 CS 1000 1 2 or 3 of the Media Gateway or slots 7 8 9 or 10 of the Media Gateway Expansion Determine the access method Select the access method single number or direct meeting access the system will be using With direct access configure 10 DN pairs In 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 47 single number access mode configure only the single access DN In both cases the BUI provides instructions about what to do next Installing the NTCW84JA I O Panel Filter Connector for a Large System For Large Systems the standard IPE module I O filtering is provided by the 50 pin filter connectors mounted in the I O panel on the back of the IPE shelf The filter connector attaches externally to the MDF cables and internally to the NT8D81AA backplane to the I O panel ribbon cable assembly For 100BaseTX TLAN operation the standard I O filter connector must be replaced with the NTCW84JA ITG Line specific I O filter connector for the slot occupied by the ICB card Note The NTCW84JA ITG filter connector is not required on Small Systems or Succession 1000 systems CAUTION For Large systems manufactured between 1998 1999 and shipped in North America IPE modules have the NT8D81BA backplane to I O panel ribbon cable assembly with a non removable filter c
31. BUI 10 05 00 05 1234 7 999 Barry 06 00 before the scheduled start time There were 6 ports booked for this meeting The number of used ports is 0 because none of participants entered the meeting The active meeting was cancelled after it began This record indicates that the meeting ended at 12 48 pm from the BUI before the scheduled 12 48 00 06 1234 7 999 Barry 06 05 meeting time elapsed There were 6 ports booked for this meeting The next number 5 shows how many participants entered the conference This number can be greater than the number of ports booked for the meeting because the meeting person booking the meeting enabled the option for expansion The meeting s scheduled time elapsed This record indicates that the meeting ended at 01 28 pm because the scheduled time elapsed 18 28 00 07 1234 7 999 Barry 10 12 There Were 10 ports booked for this meetings The next number 12 shows how many participants entered the conference This number is greater than the number of ports booked for the meeting because of expansion during the meeting Card Restarted In this example the time stamp and card ID information was available 16 08 30 08 1234 This record indicates that there was a card restart at 16 08 30 The event ID appears in bold letters 1234 is the card s ID 7 is the meeting s ID and 999 is the customer s billing ID CS 1000 Call Detail Recording The Call Detail Recording CDR
32. Enter the information that appears after the meeting details Example dialing instructions and list of TUI commands Instructions for Chairperson Enter information for the chairperson in this field Example chairperson TUI commands and other tips for the chairperson Closing text Enter the information that appears as a footer at the bottom of the E mail body Time format From the pull down menu select the time format that the E mail uses that is 24 hour or AM PM Time Zone Enter the time zone of the ICB in free text The ICB does not check the syntax Example GMT 5 EST Eastern Standard Time or New York GMT 5 DID Prefix Enter the DID prefix that callers use to access the card from the public network Enter this value as free text Example 613 961 ESN Prefix Enter the prefix that callers use when accessing the card by Electronic Switched Network ESN Example 846 Toll Free Access Enter the toll free access number that callers use to access the card Example 800 961 Nortel Integrated Conference Bridge Service Implementation Guide 114 Browser user interface Customize greetings Figure 57 shows the window used to customize the following greetings e Brandline greeting e Per conference users greeting Figure 57 ICB Dashboard Greeting Settings window _ Greeting Settings PF Brandline Greeting I Conference Greeting Not available a American Engli
33. For permanent conferences this fields is empty Duration Shows the conference duration For permanent conferences this fields is empty Dialing access Shows the conference access number DN Chairperson Shows the chairperson access number access Owner Shows the name of the person who scheduled the conference This column appears only for super users because they can view all meetings When a super user schedules a conference and assigns another user in the owner field that user becomes owner of the conference and their name appears here Edit Click on the Edit icon to open a window for editing this conference The window opens with the selected item s parameters 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 89 Table 19 Meeting List window fields Continued S Delete Click on the Delete icon to delete this conference When the Delete icon is clicked x the following confirmation dialog box appears x Q 4re you sure you want to delete the conference testing Cancel If the conference is active the following additional line appears before this question Warning this conference is active Copy Click on the Copy icon to open a window for copying values from this conference The window opens with the selected item s parameters The copy icon is not displayed for Permanent or Ad hoc conferences Control The Control icon applie
34. Form As window Look In Outlook Folders x Browse ti E EE Calendar ICB Display name ficel Formname ICB Cancel Message class IPM Appointment ICB c Select Organizational Forms Library in the Look In field d Enter a Display name and Form name as follows e f you are publishing icbs oft enter icbs e f you are publishing icbsjc oft enter icbsjc e f you are publishing icbsk oft enter icbsk e Click Publish Note Click Yes if asked to replace an existing form f Close the Calendar window Do not save the appointment 3 Publish the ICB form file icbf oft a Go to the folder where the ICB files are located 553 3001 358 555 4001 135 Standard 02 00 July 2006 Microsoft Outlook GUI 155 b Double click icbf oft The Calendar window opens Note Click No if asked to Enable macros c Choose Tools gt Forms gt Publish Form As The Publish Form As window opens See Figure 74 on page 154 for a depiction Select Organizational Forms Library in the Look In field e Enter a Display name and Form name such as icbf f Click Publish Note Click Yes if asked to replace an existing form g Close the Calendar window Do not save the appointment This procedure is now complete Procedure 26 Publishing the ICB form in Microsoft Outlook by each Microsoft Outlook user 1 Open Microsoft Outlook Note 1 Do not perform this procedure if the ICB files have already been published by the Microsoft Outlook administrat
35. G100079 The DNs on the left in Figure 4 can be Phantom DNs or CDNs instead of ACD DNs The DNs must be DID numbers In a dual card system each card requires its own single access DN In a dual card set conferences that span the two cards do not support the single DN access method However in a dual card set simple conferences that use only one card support the single DN access method Figure 5 on page 32 shows the DN configuration in a Meridian system for the single DN access method when the system uses two ICB cards Single DN access requires one DN instead of the separate 10 DNs required with direct meeting access The figure shows a configuration that supports the following e Simple conference contained in the primary ICB participants dial the single access DN at the top of the figure e Simple conferences contained on the secondary ICB participants dial the single access DN at the bottom of the figure e Meetings spanning both cards participants dial the Dual meeting main DN in the middle of the figure and the chairperson dials the Dual meeting chairperson DN The figure shows that dual card meetings do not use the single access DNs Nortel Integrated Conference Bridge Service Implementation Guide 32 Product description Figure 5 Single DN access method two ICB cards Single access DN for simple meetings Primary ICB Card TUI services dial in
36. Help Type a question for help i Appointment ICB Scheduling Tracking gonan stegreens Change Password ICB Address Chairperson a Stephanie Green IV ICB Conference bbe ana Start Tue 3 16 2004 9 00 AM Duration fi hour Number of participants Access ae 4 Information Display Free Ports m Access Numbers Automatic assigned Choose a Number Options Figure 81 ICB tab window display information xi A ICB Audio Conference Access Information i Number of participants 4 Conference single access DN 7268 Access from Public Network 972 3 915 7268 Access from ESN 828 7268 Conference Meeting ID 1114 Conference Password None Chairperson Meeting ID 1115 Chairperson Password None 553 3001 358 555 4001 135 Standard 02 00 July 2006 Microsoft Outlook GUI 167 Setting a delegate user for Microsoft Outlook Calendar A user can give another person sharing permission to schedule appointments and meetings for them in their calendar The delegate Outlook feature allows the user to specify for the person whether or not they can modify and create meetings and appointments Scheduling an ICB meeting is operated the same way To use the delegate feature with the ICB form e The person who schedules the meeting and the person that gives permission must have accounts in the ICB card The owner of the meeting is the one that gave permission e When using Microsoft Outl
37. ICB Release 4 format and stores it in the lower PCMCIA Note f the conversion is done from a dual MICB Release 2 which uses a PC server the system does not copy administrator users Instead the system creates one default administrator admin with a password of 000000 Remove the MICB Release 2 or MICB Release 3 PCMCIA from the upper socket Nortel Networks recommends that you keep it in case the customer wants to revert back to MICB Release 2 or MICB Release 3 You can now enter the administration BUI to review or modify parameters and options Enable the card in LD 32 This procedure is now complete The ICB card can be configured to have port sizes ranging from 12 to 62 however systems requiring more than 32 ports require a dual card configuration To activate a different number of ports than currently active login to the BUI as an administrator Keycodes are required Under the Upgrades section of the ICB Dashboard click on the Number of Ports link see Figure 93 on page 217 Note The CS 2100 Meridian SL 100 only supports 32 and 64 port ICB cards This procedure is not supported for CS 2100 Meridian SL 100 customers 553 3001 358 555 4001 135 Standard 02 00 July 2006 Upgrades 217 Figure 93 ICB Dashboard Card Upgrade window Card Upgrade Upgrade the number of ports used by the ICB card Dongle ID 10005769 Current number of ports 32 New number of ports 32 Features Ad
38. Meetings Log Report BUI Meetings Log Report The BUI sorts the Meetings Log Report by DN The BUI displays the report with events grouped by meeting Therefore the window shows a Select DN pull down menu to enable the selection of the particular DN s records to appear in the report Figure 88 on page 199 shows how the BUI displays the report which has the same text lines that the CLI prints when RGen MLog is entered The BUI adjusts the font to make this report easier to read 553 3001 358 555 4001 135 Standard 02 00 July 2006 Reports 199 If the report does not fit on one window click on the Next Page button to display more information Figure 88 Meetings Log Report BUI example Report Viewer Select report type and date and press Display Report Report Type Meetings Log Previous day 2 7 Apr X 2004 Display Report Next day Select DN ALL M Download Report to your computer DATE Apr 2 2004 18 58 00 1128 opened CDN chair_CDN Ports Name_Entry Expansion Assist_DN 1128 1129 4 no no 197626 19 28 01 1128 closed ports _ used 0 CLI Meetings Log Report The CLI Meeting Log Browser menu displays a log of conference events for a specified date After the system displays data it returns to the year month day prompt using the last selected date as default To interrupt the log display enter and press the Enter key Each event report starts with the time stamp and the main DN i
39. NEW New control data block TYPE ACD ACD data block CUST XX Customer number ACDN XXXX Conferee main or chairperson DN MAXP 1 Maximum number of ACD agent positions NCFW XXXX ACD DN assigned to ICB card Note Repeat commands in this table for each ACD DN being configured Note The number of DNs defined for each ICB card using direct meeting access depends on the number of conferences and bridges specified on the card A maximum of 10 conferences can be configured requiring 20 DNs two for each conference One DN is for the conferees to call in the main DN and one DN is for the conference chairperson Define Phantom TN blocks Phantom TNs can be used instead of ACD DNs to serve as chairperson DNs conferees DNs and TUI DNs 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 49 Enter the CS 1000 definitions for the Phantom TN in LD 10 as follows 1 The specific TN and DN vary by site Those variables are represented by x in Figure 9 on page 49 2 CFXA is the Class of Service CLS that enables Call Forwarding 3 The last four variables in the screen under FTR are the main ACD DNs in LD 23 Figure 9 Phantom TN definitions LD 10 DES MICB TN XXX x XX XX PHANTOM TYPE 500 CDEN 4D CUST 0 WRLS NO DN XXXX x MARP AST NO IAPG 0 HUNT TGAR 1 LDN N NCOS 0 SGRP 0 RNPG 0 XLST SCI 0 SCPW CLS CTD DTN FBD XFD WTA THFD FND HTD ONS LPR XRD CWD SWD MWD LPD XHD
40. PC connects to the ICB card through the Ethernet Adapter e The administration BUI Nortel Integrated Conference Bridge Service Implementation Guide 170 Maintenance An operator can use the CLI to generate reports and perform port maintenance An administrator can use the CLI to manage system administration maintenance and security To conduct conference OA amp M for an ICB card connect a terminal to the RS 232 port or the Ethernet connector associated with that ICB card The maintenance terminal connects to each ICB card through an IPE module I O panel connector or through the Ethernet adapter card The Ethernet adapter provides two options e direct terminal connection or modem connection to DB 9 connector e Ethernet connection where multiple terminals connected to the Ethernet can access an ICB card For the Ethernet connection option an IP address assigned to the ICB card is required to enable access to the ICB through the LAN Figure 82 shows an Meridian system with two IPE modules This example shows each IPE module with one ICB card Each ICB card connects to its maintenance terminal through the associated IPE module I O panel connector Use one terminal for all ICB cards by moving the terminal cable to the I O panel connector of the card to be accessed 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 171 Figure 82 ICB card in the Intelligent Peripheral Equipment Module Maintena
41. Step 4 window of the primary ICB Define them as described in the dual card ICB installation instructions for the Meridian 1 or CS 1000 see Configure DNs for a dual card conference on page 52 for the CS 2100 or Meridian SL 100 see Dual card configuration on page 60 This procedure is now complete 553 3001 358 555 4001 135 Standard 02 00 July 2006 nel elele OOOOO1OTOTON IPT TMT Appendix A Password security Purpose This chapter describes ICB Release 4 password protection and access restrictions The chapter contains the following sections e Access permissions on page 224 lists the security options available with the ICB Release 4 system e Unsuccessful login attempt handling on page 225 describes how the ICB handles unsuccessful logins e Password parameters summary on page 226 summarizes the default login names and passwords and their parameters e Reset passwords on page 227 provides procedures for resetting passwords Nortel Integrated Conference Bridge Service Implementation Guide 224 Appendix A Password security Access permissions Table 58 ICB Release 4 provides strict password protections and other mechanisms to restrict access from unauthorized personnel see Table 58 Access permissions BUI HTTP server web access 1 Login name and password The login name is a combination of letters and digits up to 10 characters in len
42. Submit amp Add Rows Submit this window to save Submit changes to save the new group the new group and re display and return to Call Out Group List window an empty form Use this button to add several members consecutively This window has the same layout as the Call Out Group Details window see Figure 65 on page 125 except here all fields are editable The Group number pull down menu shows only available numbers that is numbers not used by other groups Permanent Conferences Under this subject an administrator can access the Permanent Conferences List window or go directly to the New Permanent Conference window Permanent Conferences List Figure 70 on page 131 shows the Permanent Conferences List window 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 131 Figure 70 ICB Dashboard Permanent Conferences List window bridge 5 1112 1113 administrator Z x L bridge 3 1116 1117 administrator Z X S The Conference List table shows a list of permanent conferences in the card This table is similar to the regular conference table see Figure 36 on page 87 except that the time related fields that is start and duration do not exist Start and duration are irrelevant in permanent conferences All other fields are the same Note Because a permanent conference is always active the control icon exists for all conferences in the table New Edit Permanent Confere
43. a self test on the the ICB is faulty card by pulling it out and plugging it back in or from the permanently on CLI using the er command under the SMaint menu Nortel Integrated Conference Bridge Service Implementation Guide 182 Maintenance Table 47 ICB equipment problems Continued Display on the controller card shows fault codes Card faulty failed self test or problem communicating with peripheral equipment Refer to the Meridian 1 and CS 1000 Input Output Administration Guide or Meridian SL 100 Log Report Reference Manual for a description of the fault codes Based on the description take the appropriate action to resolve the problem Error messages the TTY terminal or the MAP displays Hardware or software problems with the ICB Note the error messages Refer to the Meridian 1 and CS 1000 Input Output Administration Guide or Meridian SL 100 Log Report Reference Manual for their description Based on the description take the appropriate action to resolve the problem Card replacement The ICB uses PCMCIA technology which enables the ICB to be removed from the IPE shelf indefinitely without losing the configuration data Before replacing the PCMCIA card back up the data on the card so that it does not have to be re entered See Backup and restore procedures on page 187 Use Procedure 36 to replace an ICB card Procedure 36 Replace a card Prepare for this procedure s
44. are kept before Conferences amp the system deletes them also referred to as the aging factor For scheduling Reports remove data this field applies to conferences that have already taken place The system after keeps future conferences as long as required Default conference Figure 56 shows the window in which an administrator can set as the default conference settings Figure 54 ICB Dashboard Default Conference Settings User Password Nopaswod o YS Chairperson Password Nopaswora Indication for entry and exit Play NAME on entry and NAME on exit gt Language American Engish x T Add ports if needed Click here to discard M Keep one port for chairperson input and re display Click here to submit existing values the changes and return a to the dashboard Table 26 describes the options available in the Default Conference Settings window Table 24 Default Conference Settings fields User Password Set the default setting for User Password as No password or Automatically assigned password The factory default setting is automatically assigned password Chairperson Set the default setting for Chairperson Password as No password or Password Automatically assigned password The factory default setting is automatically assigned password 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 111 Table 24 Default Conference Settings fields Con
45. be empty if the billing feature is not being used E mail The user s E mail address for receiving scheduling confirmation by E mail It can be empty in which case the user does not receive scheduling confirmation E mails Checkboxes Click on a checkbox to select the corresponding user The buttons below the table perform actions on selected users Edit a user When an administrator clicks on a name in the Users List window the Edit User Details window opens see Figure 60 on page 120 Use the Edit User Details window to modify the properties of an existing user The window shows all the properties of the selected user The properties in this window can be modified The fields are the same as those in Table 27 Nortel Integrated Conference Bridge Service Implementation Guide 120 Browser user interface Figure 60 ICB Dashboard Users gt Edit User Details window Name Darryn Broadfoot User type Users User access BUI amp Outlook z User ID for browser login bra aw 10 characters Telephony ID 3875643 ato 10 digits Billing account D E mail address broad wxyz com abo abed com Discard input and return Submit changes to save new user definitions Discard input and re display to User List window and return to Users List window existing values Add new user Click on the New User button in the User List window to access the New User window Use the New User window to add n
46. can define the maximum length of the greeting The range is from two to 10 seconds the default is five seconds Nortel Integrated Conference Bridge Service Implementation Guide 116 Browser user interface Company images upload Figure 58 shows the window that an administrator can use to customize the ICB home page image and the customer s logo on the title frame Images must be in GIF format Figure 58 ICB Dashboard Company Images window Company Images PF Title Frame Image No Image Image name INTS2 GIF To load an image select a local file and press Upload Local file Browse J Login Page Image ICB built in image C Image name LOGO GIF Placement Top left C Tiled To load an image select a local file and press Upload The image should be in GIF format Local file Browse The image should be in GIF format 124 pixels wide 40 pixels high Title Frame Image No image is the default Follow the steps in Procedure 18 to use a customized image Procedure 18 Use a customized image 1 Click on the Browse button A choose local file dialog box provided by your computer s operating system opens This window allows an administrator to select a file in their computer 2 Navigate to the folder that contains the file to upload select the file and click on the Open button The system closes the dialog box and the selected file s name appears
47. conferences During the backup process the card remains operational However the system denies database changes and does not accept the following operations e setting up a new conference or modifying an existing conference allows view only e recording a custom greeting e making configuration changes including users always on meeting and groups Scheduled backup Figure 83 shows the Scheduled Backup window accessed from the ICB Dashboard For more information about the ICB Dashboard see ICB Dashboard on page 107 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 189 Figure 83 ICB Dashboard Scheduled Backup window Scheduled Backup BF Schedule Backup to be carried out automatically Daily at C Weekly on Sunday z 0700 amz Monthly on ist gt Never no automatic backup IF Destination IF contents C Secondary PCMCIA device upper socket Sala aoi data brandline greeting scheduling data ZIP file sent by E mail to admin address M Voice personal greetings of future conferences C FTP to remote server M Reports including error logs IP address i Pahtofle Login x Password E The administrator defines the time destination and contents of the backup Table 50 describes these three sections of the Scheduled Backup window Table 50 Scheduled Backup parameters Schedule Click on an radio button to define the backup schedule as fol
48. conferences Offers an over booking option enabling the administrator to allocate up to 125 of port resources based on the idea that most conferences are scheduled with more ports than are required Provides an emergency bridge option which creates a permanent bridge that automatically dials a pre determined list of DNs when someone dials the emergency bridge DN The emergency bridge does not support the dual card configuration Provides automatic conference expansion allowing additional conferees to join the conference For the expansion to work the ports hosting the additional conferees must be both unassigned and available Provides entry and exit indications provides four options to indicate the entry and exit of a conference participant entry by name exit by name entry by name exit by tone entry by tone exit by tone silent entry and exit Allows the first conferee joining the conference to turn off and turn on conference music 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description 21 Controls access to the conference in progress by monitoring the maximum number of scheduled attendees at each conference Manages time and date for scheduled conferences and reserves ports for each conference Provides recorded announcements to conferees who attempt to enter a meeting too early or after a meeting has ended Issues audible responses to conferees based on the conference a
49. is determined by the Administrator s default conference setting Chairperson Enter a password for chairperson authentication This field has the same Password options as the user password Note The default setting is determined by the Administrator s default conference setting General Options section Indication for entry Define how the system announces when people enter or exit a conference The and exit following options are available from the pull down menu e Play name on entry and name on exit e Play name on entry and tone on exit e Play tone on entry and tone on exit e Silence no indication for entry or exit Note The default setting is determined by the Administrator s default conference setting Language Select the language the system uses for voice prompts during the conference The pull down menu offers the set of languages available in the system The default is the ICB card s default language that an administrator selects using the Installation Wizard see Step 1 Basic Card Settings on page 73 When using single number access the preferred language takes affect after the caller enters the conference ID and password Before that the system uses the default language 553 3001 358 555 4001 135 Standard 02 00 July 2006 Microsoft Outlook GUI 165 Table 39 ICB tab window Options section fields Continued Add ports if needed When this box is checked the system a
50. is no active conference Schedule a conference When using the TUI scheduler first enter the TUI user ID and password If a port is reserved for the TUI only 31 ports are available for conference use After scheduling a conference using the TUI the BUI can be used to view modify or delete the conference The conference defined from the TUI has default attributes Define the conference parameters through the telephone keypad at the prompts of a guided voice menu The ICB plays messages when an error is made Note There are up to seven minutes to schedule a conference with the TUI After seven minutes the ICB sends a voice message indicating that the allotted time is over The ICB then disconnects the call The ICB sets up the following default attributes e entry and exit by name e no custom greeting e no conference expansion 553 3001 358 555 4001 135 Standard 02 00 July 2006 Telephone user interface 147 e no name for the name of the conference e noname for the name of the chairperson To schedule a conference through the TUI follow the steps in Procedure 21 on page 147 Procedure 21 Use the TUI to schedule a conference 1 Dial the TUI DN 2 At the prompt enter your TUI user ID 3 At the prompt enter your password 6 digits 4 At the prompt enter the date and time of the conference optional The default is the current day and time 5 At the prompt enter the duration of the conference 6 At the pro
51. one user can be active in a TUI session While one TUI user is active other users will wait in the ACD queue PCMCIA card PCMCIA Type II or III System interface DS 30X CE MUX Card LAN Ethernet Adapter Maintenance terminal Optivity VT 100 terminal or PC with VT100 emulation Power requirements Power is supplied by the power supply of the shelf module where the ICB card is installed Each ICB card requires a total maximum power of 3 5 watts Real time impact Comparable to that of a digital line card DLC System capacity Physical Capacity Each ICB card occupies one slot on the Gateway IPE chassis shelf The total number of ICB cards per system is limited by these factors For Meridian 1 or CS 1000M The number of IPE shelves multiplied by eight Option 11C and Wall Mount systems are limited to six cards For CS 1000 The number of Gateway chassis shelves multiplied by four cards For CS 2100 Meridian SL 100 Up to eight cards can be supported per IPE shelf System compatibility Meridian 1 and Option 11 ICB Release 4 is compatible with the following Meridian 1 Option 11 systems Option 11C 11E 11C Mini Option 21 and 21E Option 51 51C Option 61 61C Option 71 Nortel Integrated Conference Bridge Service Implementation Guide 38 Engineering guidelines e Option 81 81C e SL 1 systems with IPE upgrade NT and XT CS 1000 ICB Release 4 is compatible with all
52. or administrators Web browsers or Communication Outlook GUI Server 1000 1 You install one or more Integrated Conference Bridge ICB cards in a Media Gateway chassis shelf of a CS 1000 or in an IPE shelf of the Meridian 1 SL 100 Each ICB card serves a specific set of users 2 You connect cards to the corporate Intranet Internet through a TCP IP Ethernet LAN which is a 10BaseT or 100BaseT physical connection 3 You connect a CRT or Terminal Emulator directly to the serial port of the ICB You require this terminal for initial installation only You perform all administration and maintenance activities remotely 4 Users and administrators access the ICB cards from their desktops which can be on the Internet behind a firewall 5 Users can schedule a meeting from a Web browser or from the MS Outlook GUI G100564 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description 23 ICB hardware design characteristics Each ICB card occupies one slot in a Media Gateway chassis slot CS 1000 or an IPE shelf Meridian 1 CS 1000 CS 2100 SL 100 ICB Release 4 is based on a new hardware platform The ICB card has the following hardware interface characteristics uses the microprocessor unit MPU based on the 50MHz MPC 860P Power Quad Integrated Communications Controller uses standard interface buses and personal computer memory card international association PCMCIA cards and handles files that are compati
53. password for the meeting If the password is correct the user becomes the chairperson If the password is incorrect the system prompts the user to retry two more times If the password is still incorrect the command fails and the system returns the user to the meeting 2 To release chairperson control dial 52 Only the chairperson uses this command When activated the chairperson becomes a regular conference participant allowing someone else to acquire chairperson control This procedure is now complete Conferee command summary Table 36 lists conference commands that a conferee can execute on the telephone set while the conference is in progress Table 36 Conferee commands 7 Volume control 19 Self mute unmute toggle 51 Acquire chairperson control Nortel Integrated Conference Bridge Service Implementation Guide 146 Telephone user interface Table 36 Conferee commands Continued 81 Voting Yes agree 82 Voting No disagree 83 Voting abstain 85 Question request a question 86 Question cancel my request for a question 99 Stop or start the initial conference music which is possible only when the conferee is the first person Joining the conference The first entry stops it the second entry starts it Aborts current command Start or stop the help menu TUI services This sections describes TUI services that are used when there
54. second card Figure 22 ACDSGRP example ACDGROUP SUBGROUP RECORDER MICB2 1 NONE Add additional login IDs for the second card agent logins These login IDs must be in sequential order Figure 23 ACDLOGIN example LOGINID CUSTGRP PSWD OPTIONS 1234 BNRRCH N N Add table DNROUTE to provide DNs for the following e second ICB card for single card conference and chairperson e transfer DN to transfer conference calls from ICB card 1 to ICB card 2 e link DN provides speech path between the two cards e 62 port Main conference DN e chairperson DN for ICB card 1 Note From all of these DNs part are for the primary card and the rest are for the secondary card However when configuring these DNs in the ICB BUI all dual card DNs are configured on the primary card 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 63 Figure 24 DNROUTE example AREACODE OFCCODE STNCODE DNRESULT 214 997 1600 FEAT ACD MICB2 PRIM 0 0 214 997 1401 FEAT ACD MICB1 SUPP 0 Used for Dual Card MAIN Conference 214 997 1402 FEAT ACD MICB1 SUPP 0 Used for Dual Card Card 1 chairperson 214 997 1403 FEAT ACD MICB2 SUPP 0 Used for Dual Card Card 2 chairperson 214 997 1404 FEAT ACD MICB2 SUPP 0 Used for Dual Card Transfer DN 214 997 1405 FEAT ACD MICB2 SUPP 0 Used for Dual Card Link DN 214 997 1802 FEAT ACD MICB2 SUPP 0 Used for single card conferences 214 997 1803 FEAT ACD MICB
55. slower access time than SRAM and requires external memory refresh circuitry DSP Digital Signal Processing A specialized computer chip that performs speedy and complex operations on digitized waveforms Useful in processing sound and video DTMF Dual Tone Multi frequency A term describing push button or touch tone dialing EMC Electro Magnetic Compatibility Refers to equipment units that perform their functions without causing or suffering unacceptable electromagnetic interference from other equipment in the same environment EMI Electro Magnetic Interference Unwanted electromagnetic coupling such as a ham radio heard on an electric organ or church music heard in hearing aids Also known as static Firmware Hardwired logic software data and programming instructions such as that stored by threading wires through ferrite cores May also refer to software programmed in the factory or burnt in the field and is semi permanently stored within ROM Flash memory Electrically erasable memory that is non volatile not affected by power disruptions FTP File Transfer Protocol HTTP Hypertext Transfer Protocol ICB Integrated Conference Bridge IP Internet Protocol IPE Intelligent Peripheral Equipment A range of cards that contain micro processors that provide off loading of the CPU function and the 553 3001 358 555 4001 135 Standard 02 00 July 2006 List of terms 239 ISM LAN LED LEN Main D
56. sy and modify the following information The subnet mask the gateway address and the IP address Note After entering the Ethernet information the CLI asks if you want to restart the cards Select YES at this point 5 From a PC ping each ICB card to make sure that they have a correct connection to the LAN To ping an IP card perform the following a Click on the Start button and select Run from the Start Menu b In the Open field enter ping lt IP address gt where lt IP address gt is the IP address of one of the ICB cards c Click the OK button and observe the DOS window that opens If you receive the message Reply from lt IP address gt you have set up the LAN connection correctly and you can continue If you receive the message Request timed out there is a problem with the LAN connection 6 Configure the DNs for the dual card configuration 7 Configure each port on the two new cards as an M2616 set See Procedure 2 on page 56 Refer to SERVORD information in Figure 18 on page 59 8 Open up the web browser on your PC In the URL field of the browser enter the following lt IP address gt where lt IP address gt is the ICB IP address 9 Log into the BUI defaults admin and 000000 and select the ICB Installation Wizard see ICB Installation Wizard on page 72 This procedure is now complete 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 65 ICB ins
57. system resources and options such as users permanent conferences conference access numbers etc can be performed Meeting chairperson Meeting Control window number and password This window allows a chairperson to control an active meeting Login password change Follow the steps in Procedure 16 to change passwords after logging in Procedure 16 Change your login password 1 Click on the change Change Password button on the first window that opens after logging in see Figure 32 on page 82 Note Change Password is a link on the Dashboard The window in Figure 33 opens Nortel Integrated Conference Bridge Service Implementation Guide 84 Browser user interface Figure 33 Change password window NORTEL Conference NETWORKS Change Password Enter current password New password Confirm new password Submit Cancel 2 Enter the current password for authentication then the new password Enter the new password a second time for confirmation The passwords do not appear when entered asterisks appear 3 Click on the Submit button to apply the changes Click on the Cancel button to abort the changes In both cases the system returns to the previous window This procedure is now complete Customize the BUI home page and title bar Initially the ICB home page comes with a set format The Customized BUI Home Page and Title Bar feature enables administrators to add a customer desig
58. the call can terminate either on the primary or on the secondary card Calls to the dual card conference main ACD DN are forwarded according to the ACD time overflow night table On both cards primary and secondary the user cannot use the dual card conference pair DNs for a simple meeting Therefore nine DNs are available for simple meeting and bridges For a dual card configuration one card functions as the primary card and the other as the secondary card Define for each card an ACD data block with an ACD DN in LD 23 as shown in Table 5 on page 48 For the primary card configure the following DNs e DN pairs up to nine These pairs serve as chairperson and conferee DNs for single card conferences less than 32 ports on the primary card Note f single number access is being used DN pairs are not required Instead define the single number access DN in this step which callers use to access a simple conference on the primary card e TUI DN This is the DN that users dial to set up single card conferences on the primary card Do not configure this DN if the TUI is not going to be used e Chairperson DN This is the DN that chairperson of a dual card conference dials to enter a dual card conference This DN is required for dual card setup Therefore for the primary card configure up to 20 DNs in LD 23 that Night Call Forward NCFW to the ACD DN of the primary card 553 3001 358 555 4001 135 Standard 02 00
59. the card and adds the file name to the combo box next to the selected language Note The upload action is immediate There is no need to submit and save it It cannot be cancelled by clicking on the Reset button 2 Click on the radio button next to the language in the table to select the language 3 Select the desired WAV file you uploaded in the File column for that language 4 Click on the Submit button to save the change This procedure is now complete There are two additional action buttons as follows e Play Click on this button to play the selected greeting The system plays the file of the selected language on your computer e Delete Click on this button to delete the selected greeting from the card The system removes the file s name from the combo box Before deleting the file the BUI opens a dialog box that asks Are you sure you want to delete greeting file xxxx WAV After the system deletes the file it removes the file from the combo box that contained it The selection returns to the factory default greeting Note The delete action is immediate There is no need to submit and save it It cannot be cancelled by clicking on the Reset button Conference specific greeting Use these fields in the Greeting Settings window to enable or disable the Conference specific Greeting feature Click on the Available radio button to enable the conference specific greeting When selected the administrator
60. the event This procedure is now complete The entire file of error descriptions is available as a readable text It can be retrieved from the ICB to a PC for off line reference Follow the steps in Procedure 38 to retrieve the error description file to a PC Procedure 38 Retrieve the entire error message file to a PC 1 The entire file of error descriptions is a readable text file From your PC s desktop access FTP 2 To download the entire file enter the following path a gnr errors txt This procedure is now complete The output of messages can be suppressed according to pre defined criteria This functionality enables a technician to focus on a specific group of messages to improve productivity Messages that keep reappearing due to known circumstances which are not necessary to see can be suppressed The filtering criteria are as follows e Severity of messages only messages with the selected severity levels appear Any combination is possible e Firmware component only messages with the selected firmware component appear Any combination is possible e Detailing level Low the message appears without the lt error text gt part The full description can be retrieved using the message analysis tool based on the error code High the full message appears All filtering criteria can be defined separately for appearance on the CLI and for storage in error log files that is a selected group of messages
61. to cause harmful interference in which case the user will be required to correct the interference at the user s own expense Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of Part 68 of the FCC Rules Docket No 89 114 55FR46066 The ICB MTBF will be better than 50 years for ground benign GB and 40 C ambient 553 3001 358 555 4001 135 Standard 02 00 July 2006 237 List of terms ACD Automatic Call Distribution Browser User Interface An interface that allows the administration of OA amp M functions on conferences users and cards through a standard web browser BUI See Browser User Interface Chairperson DN The directory number the conference chairperson dials to enter the conference See Command Line Interface Class of Service Command Line Interface An interface that allows the administration of OA amp M functions on cards through telnet or through a standard VT 100 terminal CPU Central Processing Unit A chip that performs logic control and arithmetic functions The part of the switch that performs these functions and any others necessary to process calls DID Direct Inward Dialing DLC Digital Line Card DN Directory Number Nortel Integrated Conference Bridge Service Implementation Guide 238 List of terms DRAM Dynamic Random Access Memory A high density type of semi conductor memory It typically has
62. used by the ICB card provide the following e easy software configuration e incoming calls announcement on arrival call management and reporting queues e operational statistics reports e enhanced call routing Figure 3 shows the call routing for three conferences and shows the conference chairperson access DN for each conference The figure also shows the ACD DN for the ACD queue that controls the path of all ports on an ICB card The right hand side of the figure shows the distribution of ICB ports as ACD agents 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description 29 Figure 3 Call routing with chairperson access Trunk calls Main DNs DID trunk ACD Agent ICB Port 0 Port 0 ACD Agent ICB Port 1 Port 1 ACD Agent ICB Port 2 Port 2 ACD Agent ICB Port 3 Port 3 Local cal ACD Agent ICB Port 4 ACD Agent ICB Port 5 Intelligent Peripheral Equipment i Chairperson IPE Module DNs ACD Queue DN for all ports of an ICB card Note This figure applies to the direct meeting access option For single number access the Main DNs and Chairperson DNs that is 3001 3103 are replaced by one DN only G100008 Join the conference using the direct meeting access method Assign a main DN and a chairperson DN for each conference The main DN is the number the conferees dial to get into the c
63. user interface Table 32 Permanent Conference New Edit parameters Continued Chairperson Enter a password for chairperson authentication This field has the same options Password as the user password Note The default setting is determined by the Administrator s default conference setting General Options section Emergency Click in this box to define an emergency conference with an associated call conference group The system automatically calls the specified group s members from the conference when the chairperson dials the conference The selection box lists existing groups in the card This type of conference is for invoking emergency personnel for example firemen Indication for entry Define how the system announces when people enter or exit a conference The and exit following options are available from the pull down menu e Play name on entry and name on exit the default e Play name on entry and tone on exit e Play tone on entry and tone on exit e Silence no indication for entry or exit Note The default setting is determined by the Administrator s default conference setting Language Select the language the system uses for voice prompts during the conference The pull down menu offers the set of languages available in the system The default is the ICB card s default language When using single number access the preferred language takes affect after the caller enters the conference ID an
64. waits for a human answer confirmation The system prompts the called party to enter an asterisk from their DTMF keypad If the system does not receive this confirmation the ICB retries the call as defined in the group s properties The system does not connect the called party to the conference until it receives the answer confirmation Not activated X The ICB does not wait for confirmation Upon call origination the system connects the call to the conference Nortel Integrated Conference Bridge Service Implementation Guide 126 Browser user interface Table 30 Group Members table columns Continued Checkboxes Click on a check box to select a member of the group The Delete button at the bottom of the window can then be used to delete the group member Before deleting the group the system displays the following dialog box for example Are you sure you want to delete these five members Table 31 Use the Add Members button at the top of the Group Members table to add a member to the group see Figure 66 on page 127 The right side of the window displays the group s properties for outcalling retries These settings apply only to members with the option Wait for Confirmation activated Table 31 describes these parameters which are view only Click on the Modify button to open a window in which these settings can be changed see Figure 68 on page 129 Group Settings Retr
65. 2 Access Numbers on page 76 a Click on the first radio button for the single DN access method b Enter the new single access DN 553 3001 358 555 4001 135 Standard 02 00 July 2006 Upgrades 221 c Click on the Submit amp Continue button The new single DN access method now applies 4 Instruct users to dial the single DN for future conferences Note Make sure the notification e mail content is still valid This procedure is now complete Upgrade from a stand alone to a dual card ICB This section describes how to upgrade an ICB Release 4 card operating as a stand alone ICB to be either the primary or secondary card in a dual card configuration The main issue to consider is the DN pairs a single card can have up to 10 DN pairs whereas a dual card can have only nine DN pairs plus the dual card meetings DN When upgrading or configuring a dual card ICB Release 4 configuration the secondary card must be configured before the primary card Therefore Procedure 49 must be performed before Procedure 50 Procedure 49 Stand alone card to secondary card 1 Access the ICB Installation Wizard Step 1 Basic Card Settings window see Step 1 Basic Card Settings on page 73 In the Type field select the radio button Dual Card Secondary 2 Click the Submit amp Continue button If 10 DN pairs are configured the system deletes one automatically The ICB first attempts to delete a DN pair th
66. 2 SUPP 0 Used for single card conferences be cont until of ports needed are configured Note The DNs in bold are only required when using single access DNs Use table ACDRTE to allow a dual card conference to overflow from ICB card 1 to ICB card 2 when there are no more available ports on card 1 Figure 25 ACDRTE example ACDGRP OPTNAME OPTION MICB1 OVFL OVFL MICB 2 Use table OFRT to add the DN routing for the second ICB card Figure 26 OFRT example RTE RTELIST 601 RT 214 NP LCL 9971600 Y N Configuration procedure To set up a dual card configuration using direct meeting access follow the steps in Procedure 3 on page 64 Nortel Integrated Conference Bridge Service Implementation Guide 64 Installation and configuration Procedure 3 Configure a dual card conference 1 Install the two cards and their Ethernet adapters identical to single card installation See Procedure 4 on page 66 Note There is no need for the two cards to be next to each other in the shelf or cabinet 2 Busy and Return to Service RTS the two cards in the IPE PM level of the MAP terminal 3 For each card connect a VT100 terminal to the card and enter the keycode information including the appropriate number of ports Wait for each card to verify the keycode information 4 For each card log into the card through the CLI default login admin Enter the System Attributes Editor enter sa then
67. 26 Appendix A Password security c Telnet access After the maximum allowed login attempts the system closes the connection An administrator can define the new connection refused time period d TUI access After three unsuccessful login attempts the system disconnects the call This procedure is now complete Password parameters summary Table 59 shows the ICB Release 4 default login names and passwords Table 59 Default login names and passwords User BUI login multiple users No default 000000 Administration BUI login multiple No default see Note 1 000000 administrators TUI login multiple users No default Equal to BUI password CLI first level admin see Note 2 CLI second level debug Telnet MICB admin FTP MICB admin Note 1 Initially one administrator account exists admin Note 2 The CLI s default passwords are empty that is no password Table 60 summarizes the security parameters and their defaults Table 60 Security parameters summary Minimum login name length 4 10 4 Minimum password length 1 16 4 Maximum password length Hard coded 16 CLI maximum unsuccessful login attempts 1 10 5 CLI blocking period after Maximum 1 1440 seconds 0 unsuccessful login is exceeded CLI inactivity time out 1 1440 minutes 15 553 3001 358 555 4001 135 Standard 02 00 July 2006 Appendix A Password security 227 Table
68. 3 Plug the terminal cable DB 9 female connector into the DB 9 male connector on the Ethernet Adapter card on the I O panel Nortel Integrated Conference Bridge Service Implementation Guide 68 Installation and configuration 4 Plug the DB 25 male connector at the other end of the terminal cable into the RS 232 connector on the terminal A nullmodem is not required If a gender changer is required purchase one from a local electronics store This procedure is now complete Procedure 6 Access the ICB remotely using a modem 1 Verify that the Ethernet Adapter card is on the I O panel as described in Procedure 4 on page 66 2 Plug the terminal cable DB 9 female connector into the DB 9 male connector on the Ethernet Adapter card on the I O panel 3 Plug the DB 25 male connector at the other end of the terminal cable into the DB 25 female connector of a DB 25F DB 25M nullmodem adapter If a female to female nullmodem is required use a customer supplied nullmodem 4 Plug the DB 25 male connector of the nullmodem adapter DB 25F DB 25M into the DB 25 female connector on the modem If a female to female nullmodem is required use a customer supplied nullmodem 5 Plug the modular modem cable RJ11 plug into the RJ11 jack on the modem 6 Plug the other end of the modular modem cable RJ11 plug into the RJ11 jack on the wall This procedure is now complete Procedure 7 Access the ICB remotely using a LAN hub 1 Verify that the Ethernet
69. 60 Security parameters summary Continued Telnet blocking period after maximum 1 1440 seconds 20 unsuccessful login is exceeded Telnet maximum unsuccessful login attempts 1 10 5 Telnet inactivity time out 1 1440 minutes 15 FTP inactivity time out 1 1440 minutes 15 BUI inactivity time out 1 1440 minutes 30 Reset passwords Follow the steps in Procedure 53 when a user forgets their password Procedure 53 Reset forgotten passwords 1 2 The administrator can reset any BUI password through the user management BUI One administrator can also reset another administrator s password When an administrator forget s their BUI password and there is no other administrator the password can be reset from the CLI by entering the following command PAdmin ABreset or abbreviated pa ab The system resets all administrator passwords if more than one exist When system passwords are forgotten that is Telnet FTP and CLI first level the passwords can be viewed from the second level of the CLI When the second level CLI password is forgotten perform the following steps a Connect a CRT or terminal emulation on a PC directly to the back of the card s serial port b Perform a manual power up as follows i Pull the card out of the slot ii Plug the card back into the shelf The ICB starts the power up process Nortel Integrated Conference Bridge Service Implementation Guide 228 Appe
70. 80 Dual ICB cards 3700 uses proprietary port Nortel Integrated Conference Bridge Service Implementation Guide 232 Appendix A Password security 553 3001 358 555 4001 135 Standard 02 00 July 2006 Appendix B Product integrity Environmental specifications ICB environmental requirements meet or exceed Meridian system requirements The power provided for each card slot in the IPE module exceeds the power requirements for an ICB Table 63 shows the range of acceptable temperatures and humidity for the ICB Table 63 ICB environmental specifications Normal Operation Recommended Temperature 15 C 30 C Relative humidity 10 55 non condensing Absolute Temperature oc 45 C Relative humidity 5 to 95 non condensing Rate of change Less than 1 C per 3 minutes Storage Long Term Temperature 40 C 70 C Relative humidity 0 95 non condensing 40 C to 70 C non condensing Short Term less than 72 hr Temperature 40 C 70 C Nortel Integrated Conference Bridge Service Implementation Guide 234 Appendix B Product integrity Table 63 ICB environmental specifications Continued Temperature Shock In three minutes 40 C to 25 C In three minutes 25 C to 70 C 40 to 70 C non condensing Regulatory standards The following tables list the safety and electro magnetic compatibility regulatory standards for the ICB by geographic region Specifica
71. B files from the Personal Forms Library way 2 oan Da kRwWHND Open Microsoft Outlook Choose Tools gt Options from the file menu The Options window opens Select the Other tab Click Advanced Options The Advanced Options window opens Click Custom Forms The Custom Forms tab opens in the Option window Click Manage Forms The Forms Manager window opens Select the ICB forms to be deleted Click on Clear Cash Click Delete This procedure is now complete 553 3001 358 555 4001 135 Standard 02 00 July 2006 Microsoft Outlook GUI 159 Login to the ICB card using Microsoft Outlook You need to log into the ICB when you are setting up or editing the ICB parameters of a conference You will use the same ICB user ID and password for the ICB form in Microsoft Outlook that you use for the BUI If you have access to more than one ICB card you must have a user ID defined for each card Follow the steps in Procedure 31 to log into the ICB card from Microsoft Outlook Procedure 31 Log into the ICB card using Microsoft Outlook 1 If you are not already at the ICB tab go to the ICB tab Microsoft Outlook a Select Calendar from the Folder List in Microsoft Outlook b Click New c Select the ICB tab d Select the ICB card from the ICB Address drop down list e Select ICB Conference 2 Enter your username and password in the Enter Network Password window See Figure 75 for a depiction Figure 75 Username and Password Micro
72. CCSD LND TVD CFTD SFD MRD C6D CNID CLBD AUTU ICDD CDMD LLCN EHTD MCTD GPUD DPUD CFXA ARND OVDD AGTD CLTD LDTD ASCD MBXD CPFA CPTA HSPD UDI ACC HBTD DDGA NAMA MIND NRWD NRCD NROD SPKD CRD PRSD MCRD EXRO SHL ABDD CFHD DNAA CWND USRD BNRD OCHD RTDD FAXD PLEV 02 AACS NO MLWU_LANG 0 FTR DCFW 12 lt ACD DN gt The next step is to configure ICB ports as digital sets Table 7 LD 11 Configure ICB ports as digital sets REQ NEW Add new data TYPE 2616 Digital telephone set M2616 Nortel Integrated Conference Bridge Service Implementation Guide 50 Installation and configuration Table 7 LD 11 Configure ICB ports as digital sets Continued TN Iscu Terminal number of the ICB card Options 51C 61C and 81C scu For Option 11C and CS 1000 CUST XX Customer number CLS FLXA FLXA Flexible Voice Data Allowed VCE VCE Voice WTA WTA Warning Tone Allowed ACD agent Use FLXA KEY 0 ACD ACD DN plus CLI plus position ID lt ACD DN gt lt CLI gt lt pos ID gt KEY 1 SCR lt any DN gt Line key KEY 2 NRD Not ready key KEY 3 MSB Make set busy key KEY 4 TRN Call transfer key KEY 9 CHG Change key Use with CDR and billing feature Note The administrator should consider chairperson dial out restrictions through the ICB ports to prevent international dial out The number of virtual ACD agents of the ACD queue is equal to the number of ICB ports
73. CS 1000 systems CS 2100 Meridian SL 100 system compatibility ICB Release 4 is compatible with all CS 2100 Meridian SL 100 system configurations Automatic call distribution resource allocation The ACD function routes incoming calls to the ICB where each ICB port operates as an ACD agent All ICB ports are part of the same ACD queue and operate as a pool of ports with equal status The system identifies the ACD queue with an ACD DN that handles the connection of conferees ACD agents to the appropriate conference ACD resources must be reviewed in the Incremental Software Management ISM of the customer configuration if applicable Each ICB port represents an ACD agent that uses a Terminal Number TN Line Equipment Number LEN from the system resources The configuration DN and the corresponding TNs on the CS 1000 or LENs on the CS 2100 Meridian SL 100 are system resources The system resources allocated to the ICB must be subtracted from the overall system resources and cannot be used for any other application as long as they are assigned for ICB use Note f a customer uses Agent ID and the direct meeting access method the agent IDs must be consecutive for example 00 31 Each ICB card using the direct meeting access method requires the following e One ACD group for each ICB card e Assign ACD agent TNs LENs and corresponding M2616 digital sets Each configured ICB port appears as an M2616 digital set of an ACD age
74. ICB PCMCIA disk The administrator must define the following options for each group list e number of dial out retries allowed range 1 3 default 1 e time between each dial out retry range 15 90 seconds default 30 The chairperson on an active conference can call all members of a group call out list by dialing the following 2 lt group list number gt The ICB dials out to all the telephone numbers in the requested group call out list simultaneously If there are more than 31 numbers on the group call out list the system requires two ICB cards When the system uses two ICB cards in a group call out the primary card divides the group call out list into two groups The primary card dials one group of numbers and sends the second group to the secondary card over the TCP IP LAN The secondary card then dials the second group of numbers The system dials out both groups of numbers simultaneously The ICB card dials out by allocating a free port and originating the call on it The system does not connect the port to the meeting until the call successfully completes After the ICB card originates the call it plays a specific prompt and keeps repeating the prompt for a number of seconds determined by the administrator The default configuration forces the called party to respond by dialing a star during this interval When the ICB card detects the correct response it connects the call to the meeting If the ICB card does not detect t
75. July 2006 Installation and configuration 53 Table 8 For the secondary card configure the following DNs DN pairs up to nine These pairs serve as chairperson and conferee DNs for single card conferences less than 32 ports on the secondary card Note f single number access is being used DN pairs are not required Instead define the single number access DN in this step which callers use to access a simple conference on the secondary card TUI DN This is the DN that users dial to set up single card conferences on the secondary card Do not configure this DN if the the TUI is not going to be used Transfer DN This is the DN that transfers dual card conference participants from the primary card to the secondary card when the primary card reaches capacity The primary card fills up first in a dual card conference Configure this DN for dual card setup Link DN This is the DN the creates a speech path between the primary card and the secondary card for dual card conferences Configure this DN for dual card setup Therefore for the secondary card configure up to 22 DNs in LD 23 that Night Call Forward NCFW to the ACD DN of the secondary card The main DN must also be configured for the dual card conference The main DN is the DN that conferees dial to enter the dual card conference When the conferees dial the main DN the main DN forwards them to the ACD queue of the primary card When the primary card be
76. LU Disable Enable specified channel LOOP Performs a network memory test continuity test and signaling test on the specified loop STAT Get status of specified card channel LD 30 UNTT Performs self test on the ICB 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 177 Table 42 CS 2100 Meridian SL 100 diagnostic commands Each card performs diagnostic tests as part of the daily routines Diagnostic tests can be activated from the MAP terminal on the CS 2100 Meridian SL 100 The ICB card appears as an extended digital line card to the system For the diagnostic routine to pass in the LTP level of the MAP terminal the feature Communicator must be assigned to key 1 of the LEN Table 42 lists commands used to control the ICB status and functions CS 2100 Meridian SL 100 commands to enable disable ICB channels IPE MAP Level Bsy Card x RTS card x Disable enable specified card Tst Perform a network memory test continuity test and signaling test on the specified loop QueryPM Inven Card x Get status of specified card LTP MAP Level Bsy Make the LEN or DN busy Bsy INB Take the port out of service The system does not generate alarms RTS Bring the ICB port in service Note During a One Night Process ONP ano restart switch activity SWACT to the other central processing unit CPU drops active calls on the ICB card A warm SWACT of the front end during
77. N MAP MAU MPU MTBF MTTR OA amp M ONP flexibility to make changes to the system s parameters without revising the hardware Incremental Software Management Local Area Network Light Emitting Diode Line Equipment Number CS 2100 Meridian SL 100 equivalent of TN The directory number that conferees dial to enter the conference when using direct access Maintenance and Administration Position Medium Access Unit Man Machine Interface Microprocessor Unit Mean Time Between Failure A measure of reliability the time that a user may reasonably expect a device or system to work before an incapacitating fault occurs Also the average number of hours between one random failure and the next under stated conditions Mean Time To Repair Operations Administration and Maintenance One Night Process This is a term to define upgrades that occur over a single night when traffic is slower than during the day Nortel Integrated Conference Bridge Service Implementation Guide 240 List of terms PBX PCM PCMCIA RTS SCSI SDI SDN SMTP Telephone User TN TUI WAV Private Branch Exchange A telephony switch that is privately owned Pulse Code Modulation Personal Computer Memory Card International Association This organization has defined a credit card sized plug in board for use in PCs These cards are the only way to get to a laptop bus without using a docking station In ad
78. O Panel Filter Connector for a large system See Installing the NTCW84JA I O Panel Filter Connector for a Large System on page 47 for more information 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description 25 ICB card description The ICB card has two PCMCIA sockets PCMCIA hard drive cards store the ICB voice files application scripts and MPU and DSP firmware The ICB comes with the PCMCIA hard drive The bottom socket houses the PCMCIA hard drive card that contains the current firmware and customer data Use the top socket to upgrade the firmware and to backup and restore customer data Figure 2 shows the component side of the ICB card and the faceplate The component side shows the DRAM and the PCMCIA socket locations The faceplate shows the card LED and the PCMCIA activity light emitting diode LED indicators and the slot locations for PCMCIA cards Figure 2 ICB card Lock Latch gt Maintenance LED 4 Type II III PCMCIA Slot gt for firmware upgrades and backing up and restoring data PCMCIA Ejector PCMCIA Activity LED gt Type II III PCMCIA Slot gt contains configuration and application software PCMCIA Ejector gt Lock Latch gt O PCMCIA Activity LED gt _ Hal o SDRAM DB Dongle Connecto
79. OUTE ICB1 997 1400 Table DNROUTE Chairperson DN for _ er dual meeting ICB1 Table OFRT 997 1402 601 997 1400 32 ACD ICB Card agents Table DNROUTE 997 1404 assigned to A lt ACDGRP Table DNROUTE ICB1 ICB1 997 1601 997 1701 997 1602 997 1702 997 1603 997 1703 997 1604 997 1704 997 1605 997 1705 997 1606 997 1706 997 1607 997 1707 997 1608 997 1708 997 1609 997 1709 ICB2 Link DN 997 1405 Table DNROUTE Dual Card Conference DN ICB1 Not used for dual Pa 997 1401 card conference Table DNROUTE ICB2 997 1500 Table OFRT 601 997 1500 32 ACD ICB Card agents assigned to ICB2 S ACDGRP Table DNROUTE ICB2 ICB2 997 1801 997 1901 997 1802 997 1902 997 1803 997 1903 997 1804 997 1904 997 1805 997 1905 997 1806 997 1906 997 1807 997 1907 997 1808 997 1908 997 1809 997 1909 eee Not used for dual Bi card conference G100017 Nortel Integrated Conference Bridge Service Implementation Guide 62 Installation and configuration Service Orders Add an additional ACD group for the second card Figure 21 ACDGRP example ACDNAME CUSTGRP ACDRNGTH THROUTE NSROUTE PRIOPRO DBG MAXCQSIZ MAXWAIT ACDMIS MSQS DISTRING OBSWTONE FRCNGTSV OPTIONS MICB2 BNRRCH 12 OFRT 601 OFRT 601 0 Y 20 NN NONE NN ACDDISP 4 NONIMCUT Add additional ACD subgroup information for the
80. SA Use the System Attributes Editor for initial card configuration see Procedure 13 on page 71 and to define the following e card name up to 10 characters appears in top of the initial window if specified e refresh period time between updates to CLI window when not in use from 0 to 60 minutes default is 5 minutes 0 disables system status display e short occupancy detects short connection time of an ICB port Connection times less than the threshold can indicate a bad connection of incorrect DN dialed When this occurs the system increments a counter When the system checks counters it displays those with peg counts as potential problems e subnet mask the subnet mask of the ICB e gateway IP address the gateway IP address of the ICB e P address the IP address of the ICB e disconnect lone participant time before system disconnects a single participant in a conference default is 30 minutes Nortel Integrated Conference Bridge Service Implementation Guide 180 Maintenance Table 46 ICB CLI command summary Continued System Maintenance SM System Test ST To perform system component tests enter e i perform in service tests that do not disrupt service e o perform out of service tests Maintenance Report Browser MR Browse maintenance reports by date For more information see CLI Maintenance Error Report on page 210 Ping Test Enter a computer s IP
81. able numbers of ports where ports are added when required if available and subtracted by the system automatically as conferees leave the conference e permanent bridges with fixed numbers of ports that can be used without pre scheduling the conference The minimum duration of a conference is 15 minutes and the maximum duration of a time limited conference is 12 hours The conference starting time and duration can be scheduled in increments of 15 minutes The ICB card continuously monitors the audio signal level received from each conferee and selects the two loudest signals for transmission The two loudest signals are summed and inserted into the PCM sample prior to their transmission to other conferees This implementation of the two loudest signals improves the interrupting capability of a conference connection and allows normal two way conversation that all conferees can hear In addition to the conferee timeslots the ICB provides a timeslot between the MPU and the DSP This timeslot transmits message prompts entry and exit tones or both that the system broadcasts to all conferees when requested by the MPU Nortel Integrated Conference Bridge Service Implementation Guide 28 Product description The ICB uses ACD features to route external incoming trunk and local line conferees to their appropriate conferences The ACD features provide queuing chairperson features and event reporting for each conference The ACD features
82. address to test IP connectivity with this computer Short Connection Report SC Browse short connection reports by date see CLI Short Connection Report on page 197 Database Archive AR Backup the customer database see Backup on page 134 Database Restore RE Restore the customer database see Restore on page 192 Card Restart CR Restarts ICB card and begins software reload Message Analysis Tool SHO Prints information about an error message that is entered see Error message procedures on page 184 Message Filtering ERR Enables the filtering of error messages see Configure error message filtering on page 186 Data Conversion CONVERT Copies the data from the upper PCMCIA converts to ICB Release 4 format and stores it in the lower PCMCIA Protected administration PA Password Editor PS Edit passwords see Appendix A Password security on page 223 Functionality Upgrade FU Performs a functionality upgrade The system prompts for the number of ports and for the keycode that must be entered in three rows of eight characters each The system will then prompt for which feature can be either advanced or basic Software Upgrade SW Performs a software upgrade The system first prompts for the source upper socket or FTP If FTP is entered the system then prompts for IP address path to file login and password Administrator BUI Reset AB Reset passwords to t
83. al out works only with the full chairperson control configuration option If limited control is selected these commands work on the primary card only e Consult with participant consultation works only with the full chairperson control configuration option If limited control is selected these commands work on the primary card only e Play name this feature works with participants on both cards The system plays the name on the chairperson s desktop not the telephone 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 105 Release chairperson control The Meeting Control window contains a Release button to release chairperson control This button releases both TUI and BUI control When the Release button is pressed the voice prompt you are a regular conferee is played Clicking the button allows someone else to acquire chairperson control and enter the BUI control window of the meeting Participant list volume control The chairperson can change the hearing and speaking volume for each participant by selecting the Volume button for that participant See Figure 50 for a depiction Figure 50 Participant Volume Control Panel D Participant List Volume control for Unavailable TALK how others hear participant HEAR how participant hears the conference qui Low 4 i m mp Apply to all ERMEE of participant
84. all isolates the Green and Red LAN from the C LAN Devices that can be accessed from the World Wide Web are put into this segregated LAN segment Nortel Networks recommends that the Green and Red LAN be the location of the ICB connection On the other hand C LAN hosts require open access to the ICB for administration and maintenance Table 3 summarizes the recommended access permissions allowed by the firewall All other paths not in the table should be denied Table 3 Firewall access permissions WWW ICB HTTP C LAN ICB HTTP FTP TELNET ICB WWW FTP optional allows upgrade from the web ICB C LAN FTP ICB Mail Server SMTP Notes Take the following notes into consideration e Technically a firewall can be configured to enforce these access restrictions even when the ICB is in the C LAN However a Green and Red LAN is usually used because it is safer e Cards of a dual ICB set must be in the same LAN segment with no restrictions between them LAN intranet access only In this configuration the ICB is not accessible from anywhere in the World Wide Web assuming this policy is enforced by the firewall There are two options for this type of configuration C LAN connection and E LAN connection Figure 7 on page 42 shows an example of the C LAN connection Nortel Integrated Conference Bridge Service Implementation Guide 42 Engineering guidelines Figure 7 LAN intranet access only C LAN
85. ameter to keep its previous value Table 45 Modifying objects lt cr gt Accepts the current value when the Enter key is pressed value lt cr gt Changes the attribute with a new value when the value is entered and the Enter key is pressed Cancels the modification and allows the object to keep its previous value 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 179 To modify a value or attribute of an object the program responds with a sequence of prompts one prompt for each attribute of the object The prompt defines the name and the current value of the attribute You can change the value accept the current value or cancel the modification as follows attribute_a current_value_a new_value_a lt cr gt attribute_b current_value_b lt cr gt attribute_c current_value_c The system can display the current value and a list of available values to select In the following example the value of attribute_d changes to bbbb attribute_d current_d 1 aaaa 2 bbbb 3 cccc 2 When executing the command s the program provides the option to modify save or cancel the changes When Save is entered the system accepts the changes After the session ends use the commands in Table 43 on page 178 to navigate through the menus ICB CLI commands Table 46 shows ICB specific CLI commands Table 46 ICB CLI command summary System administration System Attributes Editor SY
86. ar User Administration window This window is identical to the new user window see Figure 61 on page 121 except it includes the Wizard step titles at the top of the window The action buttons are the same as in Step 2 except that the Finish button only appears in the case of a single card ICB Step 4 Dual Card Meetings Configure the parameters for a dual card meeting in this window This step appears only when the card is a member of a dual card set that is the configuration type selected in Step 1 is either Dual Card Primary or Dual Card Secondary Inputting data in this window is Nortel Integrated Conference Bridge Service Implementation Guide 78 Installation and configuration Table 16 allowed only on the primary card on the secondary card this window appears as view only Note The secondary ICB card must be installed and configured first Dual card meeting parameters and DNs are defined in the primary ICB only The primary ICB sends the relevant information to the secondary ICB Therefore the secondary ICB must be connected to the LAN and operational when the primary is being configured All DNs must be configured in the Meridian system Table 16 describes the parameters from top to bottom of the Dual Card Meetings window Dual Card Meetings parameters IP address of secondary card Enter the IP address of the secondary card Conference access number Enter the DN of t
87. ard coded 4 The IP LAN connectivity provides access through the LAN using HTTP Telnet and FTP only Unsuccessful login attempt handling Procedure 52 shows how the system handles unsuccessful login attempts Procedure 52 Unsuccessful login operation 1 No action is required for this procedure However observe the activities in the following steps and report any system discrepancies to your support technician For each faulty login the system issues a message in the error log and the CLI This applies to all access types BUI TUI CLI and Telnet The following is an example of the message format for more information on error messages see Error message handling on page 183 0024 WARNING MNGMMI114 12 06 15 42 55 612 FTP login FAILED from 152 217 111 234 The ICB counts consecutive login attempts When the count reaches the maximum faulty login attempts parameter set by the administrator the system performs the following a BUI user and administrator access After five consecutive faulty login attempts in which the login name is correct but the password is wrong the system blocks this login name The administrator must reset the name to resume normal login operation b CLI access After the maximum allowed login attempts the system blocks the CLI for a period of time The administrator can define the blocking time period Nortel Integrated Conference Bridge Service Implementation Guide 2
88. at appears after successfully scheduling a new or modifying an existing meeting The system displays the window after it stores the conference in the database The BUI displays the conference details and selected options in the same layout as the Scheduling window 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 97 Figure 42 Scheduling Confirmation window Your conference has been submitted successfully F General Subject Audio tests Owner ID Stephanie Green Participants 7 Chairperson Stephanie Green Date 22 Feb 2004 y Time F Access Start time 23 30 User access number 1114 Duration 1 00 hours Chairperson access number 1115 F Password User password 5644 Chairperson password 4076 Click on the OK I General Options button to accept the conference Indication for entry and exit name on entry and name on exit The system returns Language American_English to the Meetings Add ports if needed NO List window Keep one port for chairperson No Conference greeting recorded To record a conference greeting by telephone dial 5555 Conference reference number 22022321 Edit Conference Click on the Edit Conference button to modify the conference The system returns to the Scheduling window with the conference s details displayed In the case of a recurrent meeting a Conference Dates section appears at the bottom of this window The Conference Dates section lists the
89. at has no conferences scheduled against it If no such DN pair is found the ICB deletes the DN pair with the least number of conferences using it All associated conferences are deleted Note A DN pair used by a permanent conference is not deleted If a DN pair is deleted in direct access dialing mode a pop up message appears Note the deleted DN pair as it can be removed from the Meridian switch configuration 3 The system displays Step 2 of the Installation Wizard see Step 2 Access Numbers on page 76 If the automatic change as described above took place this is reflected in the DN table If the direct access dialing mode is used only nine DNs appear 4 Click the Submit amp Continue button The system saves the change and the screen returns to the ICB Dashboard 5 Logout of this card and proceed to the primary ICB configuration This procedure is now complete Nortel Integrated Conference Bridge Service Implementation Guide 222 Upgrades Procedure 50 Stand alone card to primary card 1 Access the ICB Installation Wizard Step 1 Basic Card Settings window see Step 1 Basic Card Settings on page 73 In the Type field select the radio button Dual Card Primary Click the Submit amp Continue button If 10 DN pairs are configured the system deletes one automatically The ICB first attempts to delete a DN pair that has no conferences scheduled against it If no such DN pai
90. ate the card LED This LED blinks three times after the self test successfully completes When the ICB software loads the LED blinks three more times and then remains lit This takes approximately 45 seconds 7 Repeat Steps 1 through 6 for each additional ICB card This procedure is now complete 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 71 Procedure 12 Set up CLI access from the maintenance terminal 1 Specify the VT 100 type terminal interface characteristics to make sure they are compatible with the ICB RS 232 interface 2 Set the interface parameters as follows e Transmission speed 9600 bps e Data bits 8 e Stop bit 1 e Parity No e Flow control none Note Do not use XON XFF flow control This procedure is now complete The next step is to define IP parameters using the CLI Procedure 13 Configure initial card parameters using the CLI 1 Enter the key code 2 Enter the card feature Basic or Advanced 3 From the VT 100 type terminal press the Enter key The logon window appears 4 At the login prompt enter the following admin The default password is blank Press the Enter key at the password prompt 5 Access the System Administration menu Enter SA The System Administration menu opens 6 Access the System Attributes Editor Enter sy The System Attributes Editor opens 7 Enter the following IP attributes for the ICB
91. ation Table 66 Electro magnetic immunity CISPR 22 Sec 20 Class A I O conducted noise EN300 368 V1 3 2 EN61000 4 2 ESD Basic Standard EN300 386 V1 3 2 EN61000 4 3 Radiated Immunity Basic Standard EN300 386 V1 3 2 EN61000 4 4 Fast transient Burst Immunity Basic Standard EN300 386 V1 3 2 EN61000 4 5 Surge Immunity Basic Standard EN300 386 V1 3 2 EN61000 4 6 Conducted Disturbances Basic Standard BAKOM SR 784 103 12 4 1 1 EMC Safety Switzerland SS 447 20 22 Sweden EMC standard Nortel Integrated Conference Bridge Service Implementation Guide 236 Appendix B Product integrity Table 66 Electro magnetic immunity Continued AS NZS 3548 EMC Australia New Zealand NFC 98020 France EMC standard FCC Compliance MTBF This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules and the radio interference regulations of the Canadian Department of Communications These limits are designed to provide reasonable protection against harmful interference when the equipment is operated inacommercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely
92. ation is added only to the Meeting Log event when the user leaves the conference call 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 101 Table 22 Meeting Control window fields Continued Call Type Shows dial out dial in or group call Consult End consultation Click on this button to invoke a private call with the participant When in a button private call an icon appears indicating this status During a consultation an icon appears beside End consultation Mute Unmute button Mute or unmute an individual participant When muted an icon appears beside Unmute Play name Click on the icon to play the participant s name as recorded by the name entry feature The system plays the name on the chairperson s desktop not their telephone Disconnect Click this icon to disconnect the participant Before disconnecting the system displays a dialog box The window shows Disconnect this participant with OK and Cancel buttons to click on Volume Click on this button to open a volume control panel See Figure 50 on page 105 Use this panel to increase or decrease the volume in hear and talk directions The system updates the window automatically every two minutes Session Management The chairperson can request a voting session or questions to be answered by the participants on the call See Figure 46 for a depiction of the Session Management area F
93. ation minutes gt lt duration seconds gt 04 lt max port gt lt duration minutes gt lt duration seconds gt 05 lt max port gt lt duration minutes gt lt duration seconds gt 06 lt max port gt lt duration minutes gt lt duration seconds gt 07 lt max port gt lt duration minutes gt lt duration seconds gt 08 lt max port gt lt duration minutes gt lt duration seconds gt 09 lt max port gt lt duration minutes gt lt duration seconds gt 10 lt max port gt lt duration minutes gt lt duration seconds gt 11 lt max port gt lt duration minutes gt lt duration seconds gt 12 lt max port gt lt duration minutes gt lt duration seconds gt 13 lt max port gt lt duration minutes gt lt duration seconds gt 14 lt max port gt lt duration minutes gt lt duration seconds gt 15 lt max port gt lt duration minutes gt lt duration seconds gt 16 lt max port gt lt duration minutes gt lt duration seconds gt Nortel Integrated Conference Bridge Service Implementation Guide 202 Reports 17 lt max port gt lt duration minutes gt lt duration seconds gt 18 lt max port gt lt duration minutes gt lt duration seconds gt 19 lt max port gt lt duration minutes gt lt duration seconds gt 20 lt max port gt lt duration minutes gt lt duration seconds gt 21 lt max port gt lt duration minutes gt lt duration seconds gt 22 lt max port gt lt duration minutes gt lt duration seconds gt 23 lt max port
94. ator selects using the Installation Wizard see Step 1 Basic Card Settings on page 73 When using single number access the preferred language takes affect after the caller enters the conference ID and password Before that the system uses the default language Nortel Integrated Conference Bridge Service Implementation Guide 96 Browser user interface Table 21 Scheduling window Options section fields Continued Add ports if needed When this box is checked the system allows the meeting to expand beyond the number of reserved ports if more than the anticipated number of participants show up The system adds ports only if there are enough ports available that is they are not reserved for another meeting Note The default setting is determined by the Administrator s default conference setting Keep one port for chairperson Click on this box to reserve a port for the chairperson When all but one of the ports are occupied and the chairperson has not yet dialed in the remaining port is not available for a participant If this box is not checked the system uses the ports on a first come first serve basis In this case if all the ports are taken up by participants the system does not allow the chairperson to enter the conference Note The default setting is determined by the Administrator s default conference setting Scheduling Confirmation Figure 42 on page 97 shows the window th
95. ault has been detected an error message is stored in the system log file and is printed on the maintenance port Table 40 describes the items the system checks during the ICB self test Table 40 ICB self test sequence Processor Co processor Reads and stores processor ID Runs processor self test SDRAM Checks the amount of SDRAM installed Performs read write test System I O Controller Performs read write test on selected registers PCMCIA Controller Performs read write test on selected registers DS 30X Interface Tests shared memory and performs loopback test over SD 30 LCA On board DSP card Checks the presence of DSP cards and initiates diagnostic tests on DSP cards if present PCMCIA hard drive Checks the presence of the hard drive and checks the configuration information PCMCIA Flash card Checks the presence of Flash memory and checks configuration information Loopback MPU Sends data to the transmit area of the MPU buffers and resends it back for the receive area to the same buffer Loopback DSP Sends data to the transmit area of the MPU buffers and resends it back for the receive area to the same buffer Signaling Tests Signaling tests check the x12 interfaces in both directions between the card and system This test includes reception of the messages from the system and sending messages to the system The Signaling test is executed from Overlay 30 using the UNTT command Meridia
96. ault value is four Access Numbers Select either to automatically assign a number or a specific number from the drop down list Free Ports view Figure 77 shows the expanded scheduling window after clicking on the Free Ports button The information in this window refers to the date set above it in the Start area The time scale covers 12 hours in 15 minute increments Nortel Integrated Conference Bridge Service Implementation Guide 162 Microsoft Outlook GUI Figure 77 ICB tab window Free Ports view Hj Untitled NNICB ee Sic xi el Save and Close amp Recurrence amp Invite Attendees X e 3 File Edit View Insert Format Tools Actions Help Type a question for help ly Appointment 1cB Scheduling ICB Address Ftto 162 90 58 231 Ooan Id stegreens Change Password Chairperson Stephanie Green IV ICB Conference Start Sat 3 27 2004 2 30 PM Duration 30 minutes Number of partipents 3 Click on the Arrow button to move the range Each click moves ee the range four hours in the direction of the arrow clicked mM Free ports view Refresh P 3 27 2004 14 00 3 28 2004 2 00 gt time Cs a E 2 pi EE O free ports IIIT W TTT MEN y San aan Close Free Ports m Access Numbers Automatically assigned The middle bar specifies the available ports Pe IER madi E for the time range that the rectangle covers
97. ays the day and re displays the table previous range of days specified next range of days specified in the for selection in the for selection from E yiiFeb For 3 x day GO day Next period mp d Conference List Conference on Feb 19 2004 Feb 21 2004 bridge Permanent ini K i i 4 Patricia Code review 3 Feb 19 2004 R 16 00 1 00 hr 1114 1115 McKnight a B Telrad Nortel Z Sars 6 Feb 19 2004 R 17 00 1 00 hr 1114 1115 Bary Ran Z X EE peupe 3 Feb 21 2004 18 00 1 00hr 1114 1115 BaryRatn Z ge Fw Email test 3 Feb 21 2004 18 00 30 min 1116 1117 Barry Rahn SI a FF R Recurrent conference Refresh Press Refresh to update the table The user can modify the date and or the number of days and click the GO button to show a different list If this window is accessed by a user the window displays the conferences scheduled by that user only If this window is accessed by a super user the window displays all scheduled conferences The system sorts the list by time The list includes conferences that begin on the previous day but finish on the specified date In this case the system displays the conference on the top of the list The maximum number of conferences per page is 10 When the list of conferences is longer than one page click on the Next 10 or Previous 10 links to view additional conferences For each conference click on th
98. ble with MS DOS operating system on the PCMCIA storage device and formatted with fat 16 file system The fat 32 file system is not supported uses 4MB flash memory for boot purposes accesses all 32 DS 30X voice signaling timeslots provides echo cancelling and volume control users 128 KB SRAM memory for saving trap data during resets emulates an M2616 digital telephone set on each ICB port supports Card LAN interfaces performs X12 signaling protocol messages for input output uses digital signal processor DSP for conferencing and DTMF detection provides the drivers for the new hardware through the MPU firmware The DSP firmware Provides DTMF tone detection Provides for A law and u law conversion Provides the functionality for the conference bridge Downloads the code from the MPU Communicates with the MPU Analyzes the loudness off all received signals continuously and selects the two loudest signals to be the active speakers Handles two way conversation in conferences with three to 62 conferees Normalizes the pulse code modulation PCM input samples Provides gain control on all output samples Provides software upgrades using a PCMCIA Flash card Nortel Integrated Conference Bridge Service Implementation Guide 24 Product description provides self tests of internal hardware components and allows card monitoring and maintenance through the maintenance port provides
99. card e P address The internet protocol address which has the same format as the gateway address e Subnet mask The part of the IP address which represents a subnetwork within a network The subnet mask has a format of XXX XXX XXX XXX Nortel Integrated Conference Bridge Service Implementation Guide 72 Installation and configuration where XXX is in the range 0 255 Subnet mask in binary presentation of 32 bits has at least the first eight digits 1 and the last digit is O Gateway address Is in the XXX XXX XXX XXX format where every token is in the range 0 255 8 Enter s to save the parameters 9 Exit the CLI and proceed to Procedure 14 All other card configuration is performed from the BUI This procedure is now complete Procedure 14 Access the administration BUI 1 Check the installation by doing the following a b Run a browser either Netscape or Microsoft Internet Explorer In the location field enter http lt ICB IP address gt Login as an administrator The default ID and password are admin and carriage return enter key Proceed with the installation using the Installation Wizard see below This procedure is now complete ICB Installation Wizard Overview The ICB Installation Wizard provides an easy method for configuring new systems Only a user who logs in as an administrator can use the Installation Wizard An administrator accesses the Installation Wizard by
100. ccess Meridian SL 100 y w Outdial User s Dial DN Command Authcode ended by SPRE 6 Meridian 1 only Legend Authorization Feature FCC Access 888 Special Prefix SPRE 777 User s authorization code 1234 Trunk access code 9 Desired DN 0 972 8 9134512 G100081 Note In BUI define the same sequence as above except do not enter the command code 0 If using this feature and Group Call make sure that the authorization access code precedes the restricted DNs in the group call list All ports mute unmute toggle A chairperson can place all conference participants except the chairperson on mute by dialing 70 While on mute the participants can listen to the conference To unmute the participants the chairperson dials 70 again Because there is one command for mute and unmute the system announces to the chairperson one of two possible voice messages All participants have been muted or All participants have been unmuted Only the chairperson hears the mute unmute announcement 553 3001 358 555 4001 135 Standard 02 00 July 2006 Telephone user interface 139 Group call out Each ICB card supports up to 64 group call out lists each with up to 61 telephone numbers Each telephone number can be up to 31 digits in length The administrator defines group call out lists through the BUI see Call out Groups on page 123 The system saves the information on the
101. ce using the dial out command Stop or start music This feature stops or starts the initial conference music which is possible only when the conferee is the first person joining the conference Dial 99 The first entry stops it the second entry starts it Nortel Integrated Conference Bridge Service Implementation Guide 144 Telephone user interface Adjust the audio volume of a conference Follow the steps in Procedure 19 to adjust the volume of a conference Procedure 19 Adjust the conference audio volume 1 Dial 7 to adjust the volume Figure 73 shows how the keypad operates this feature Figure 73 Volume control feature operation Decrease Initial Increase Level Legend 1 Decrease volume on speak direction 3 Increase volume on speak direction 4 Decrease volume on listen direction 6 Increase volume on listen direction 2 Restore initial volume level 8 Restore initial level of all participants chairperson only G100082 When making a selection the system applies the command plays a confirmation tone and returns the user to the conference 2 Each invocation of the command advances one step in the required direction To advance more than one step the whole sequence must be repeated For example to reach the maximum volume in the listen direction dial 76 76 76 3 The menu can be interrupted so the two digit sequence can be entered without waiting for the menu This pro
102. ce was submitted successfully Language American English Add port if required No Keep one port for chairperson Yes No Conference greeting recorded Conference reference number 27032221 Click on the OK button to close this window The system returns to the m__ _ Calendar window Editing an existing conference Open the conference appointment in Microsoft Outlook for editing The only field that cannot be modified when editing an inactive conference is the dual card meeting option that is users cannot make a single card conference dual and vice versa Nortel Integrated Conference Bridge Service Implementation Guide 166 Microsoft Outlook GUI Only the following fields can be edited during an active conference e number of participants e duration e add ports as needed under the Options section Once a conference is scheduled with the Microsoft Outlook GUI the ICB tab looks like Figure 80 The Control button allows a user to access the chairperson control section of the BUI for this scheduled conference Refer to the Chairperson operations on page 98 for operation information The Display button provides the conference access and meeting password information for users and the chairperson See Figure 81 for a depiction of this window Figure 80 ICB tab window edit conference ioi xi fe Save and Close Send Update amp amp LIX e v z File Edit View Insert Format Tools Actions
103. cedure is now complete Help The chairperson can access a help menu by dialing The help menu is a voice recording of all chairperson command options The chairperson can stop the help menu before it finishes by dialing again 553 3001 358 555 4001 135 Standard 02 00 July 2006 Telephone user interface 145 The help command is sensitive to where the chairperson is in the command structure For example if the conference is in the normal active state the chairperson hears the main list of commands after dialing If the chairperson dials out to a person and then dials the chairperson hears the list of commands relevant to dialing out If the chairperson dials 69 or 60 to count conferees and then dials the chairperson hears the list of commands relevant to counting conferees Conferees can dial to hear a list of command options available to conferees Only the participant who dials hears the relevant list of commands Conferee features Acquire and release chairperson control Follow the steps in Procedure 20 to acquire or release chairperson control Procedure 20 Acquire release chairperson control _ To acquire chairperson control dial 57 The system reacts as follows e f another chairperson is present at the conference the command fails The system notifies the user and returns them to the meeting e f there is no active chairperson the system prompts the user to enter the chairperson
104. chairperson can dial out and include a conferee when the conference is locked Because there is one command for lock and unlock the system announces to the chairperson one of two possible voice messages Meeting is locked or Meeting is unlocked Only the chairperson that activates the command hears the lock unlock announcement Count conferees The chairperson can count the number of conferees that have joined a conference by dialing 69 for announcing to the chairperson only or 60 for announcing to the whole conference The ICB card issues a string of voice prompts one for each conferee in the conference that only the chairperson hears If a new conferee joins the conference after the chairperson activates the command the ICB card does not count that new conferee If the system drops a conferee after the count the conferees or play list command they are counted but not named When the chairperson dials 69 60 the conferees hear a quiet click Table 35 on page 143 lists the TUI subcommands available to the chairperson when counting conferees 553 3001 358 555 4001 135 Standard 02 00 July 2006 Telephone user interface 141 Table 33 Drop all conferees The chairperson can drop all conferees from the conference except the chairperson by dialing 90 The ICB does not issue an announcement to the conferees before disconnecting After the system disconnects the conferees the ICB card issues an an
105. clicking on the Install Wizard link on the BUI s ICB Dashboard For more information about accessing this tool see Administration BUI on page 105 After completing a Wizard session the administrator can try operating the card that is schedule a conference and place a call so long as the Meridian system setup is complete An administrator can return to the Wizard at any time to change system definitions 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 73 The Installation Wizard consists of four steps each of which appears on a separate window For a new installation follow the Wizard step by step For already installed systems go directly to a specific window to modify one or more fields The windows are as follows 1 Basic Card Settings use this window when getting started The Administrator must enter the time zone of the ICB card 2 Access Numbers select the dialing method that is direct meeting or single number and enter the DNs according to Meridian system configuration 3 Define First User define at least one user in order to perform sanity tests such as scheduling conferences and placing calls This step eliminates the need to go to a separate window to define a user after finishing using the Wizard just to perform some testing Because this step is required only during initial installation the BUI excludes it that is grays it out after a successful instal
106. comes full the transfer DN transfers further conferees to the secondary card Use Table 8 to configure the main DN for dual card conferences LD 23 Configure the main DN for dual card conferences REQ NEW Add new data TYPE ACD ACD data block CUST XX Customer number ACDN XXXX The main DN for dual card conferences MAXP 1 Maximum number of ACD agent positions Nortel Integrated Conference Bridge Service Implementation Guide 54 Installation and configuration Table 8 LD 23 Configure the main DN for dual card conferences Continued Note Carriage return to the end and start again REQ NEW New control data block TYPE NACD Network ACD data block CUST XX Customer number ACDN XXXX The main DN for dual card conferences TABL N Night time overflow table TRGT XXXX 0 xxxx is the ACD DN of the primary card 0 is the time in seconds for an immediate transfer to the primary card TRGT yyyy 2 yyyy is the ACD DN of the secondary card 2 is the time in seconds for a delayed transfer to the secondary card Table 9 shows a sample dialing plan for a 62 port dual card configuration Table 9 Sample dialing plan for a 62 port dual card configuration ACD DN 7000 8000 LD 23 Pair DNs for single 7001 7018 8001 8018 LD 23 card conferences NCFW 7000 in NCFW 8000 in LD 23 LD 23 TUI DNs 7019 NCFW 7000 8019 NCFW 8000 LD
107. connection World Wide Web ICB BUI C LAN and ICB BUI traffic ICB LAN C LAN S connection 10 100 Base T or 100 Base T ICB BUI IPE Module Router PBX E LAN connection E LAN 10 100 Base T ICB BUI 1 The ICB is open to Customer LAN C LAN traffic including services such as Telnet and FTP 2 There is no web traffic on the Embedded LAN E LAN G100278 Figure 8 on page 43 shows an example of the E LAN connection 553 3001 358 555 4001 135 Standard 02 00 July 2006 Engineering guidelines 43 Figure 8 LAN intranet access only E LAN connection World Wide Web Firewall 2 ICB BUI wo ICB BUI ICB BUI ICB BUI ee traffic only ry d ICB LAN C LAN E LAN connection 10 100 Base T or 100 Base T 10 100 Base T PBX E LAN connection q ICB BUI ICB BUI IPE Module 1 The ICB is not open to Customer LAN C LAN traffic and you can block traffic through the router for example Telnet and FTP 2 The ICB BUI traffic is on the Embedded LAN E LAN 3 If there is no router between the C LAN ad the E LAN there is no BUI access from the C LAN G100279 Notes The following notes apply to LAN intranet access only e The ICB does not interact with the Meridian system through the E LAN so logically there is no requirement to put it there In addition if the E LAN is completely separated from the C LAN
108. cquire the ICB form Follow the steps in Procedure 24 for the ICB Administrator to get the ICB form for the first time Follow the steps in Procedure 34 Upgrading the ICB form in the Organizational Forms Library on page 173 for the ICB Administrator to upgrade the ICB form 553 3001 358 555 4001 135 Standard 02 00 July 2006 Microsoft Outlook GUI 153 Procedure 24 ICB Administrator to get the ICB form 1 Enter the time zone for the ICB card 2 Define the users that will use the Microsoft Outlook GUI 3 Go to the location of the ICB PC Card and log in using the following username and password Username micb Password admin 4 Copy the icbf oft icbsjc oft and icbsk oft files from the OUTLOOK directory This procedure is now complete ICB files must be published in Microsoft Outlook before ICB users can access and use the ICB files Nortel Networks recommends that the Microsoft Outlook Administrator publish the ICB files in the Organizational Forms Library Follow the steps in Procedure 25 If the ICB files are not published by the Microsoft Outlook administrator ICB users themselves must publish the ICB files in their Personal Forms Library Follow the steps in Procedure 26 When publishing upgraded files be sure to remove the older versions from the library Follow the steps in Procedure 29 Removing the ICB files from the Personal Forms Library way 1 on page 157 or Procedure 30 Removing the ICB fil
109. ctivity Allows recording of a brand line custom greeting to replace the standard greeting Provides a scheduling display that indicates meeting reference number and whether a custom greeting has been created Provides scheduling receipts e mailed to users receipt includes the direct meeting access DN or the single DN access DN Provides for Microsoft Outlook integration using the calendar to schedule meetings Provides a second warning tone before ending the conference Allows users to copy a conference Allows the chairperson control of the conferee volume Provides current speaker indication Allows for questions and voting display Provides for default conference settings Allows users in the ICB card to access audio conference scheduling in Microsoft Outlook Supports 500 users per card Provides for up to 52 recurring conferences Allows the administrator to define a time zone Offers a toll free prefix in the e mail notification Provides separate user chairperson and administrator context help Provides enhancements to the billing report Hardware overview Figure 1 on page 22 shows ICB system composition Nortel Integrated Conference Bridge Service Implementation Guide 22 Product description Figure 1 ICB system composition g Users or CRT administrators for initial Web browsers or setup only Outlook GUI Intranet or Internet ICB card s inside Users
110. d and the role it plays in conference calls Summarizes ICB features and services e Hardware overview on page 21 describes the hardware components of the ICB system e ICB operation on page 27 shows how ICB conferences operate ICB description Conference administration The ICB card allows users to schedule and administer multiple simultaneous conferences Schedule conferences based on time of day duration of each conference and number of individuals conferees participating in or ports allocated for each conference Schedule a conference using one of the following e Browser user interface point and click web page application e Telephone user interface telephone keypad entries e Microsoft Outlook GUI Microsoft Office Outlook graphical user interface GUI e Ad hoc meeting audio conference created now Nortel Integrated Conference Bridge Service Implementation Guide 18 Product description The ICB card provides announcements and tones that relate to specific events during conferences These events include the following e advising the chairperson and conferees of the status of the conference connection e indicating when a conferee joins or leaves the conference and e warning the chairperson and the conferees when the conference is about to expire Technicians can install multiple ICB cards into e a Media Gateway chassis shelf fora CS 1000 e an Intelligent Peripheral Equipm
111. d password Before that the system uses the default language Keep one port for Click on this box to reserve a port for the chairperson When all the ports are chairperson occupied but one and the chairperson has not yet dialed in the remaining port is not available for a participant If this box is not checked the system uses the ports on a first come first serve basis In this case if all the ports are taken up by participants the system will not allow the chairperson to enter the conference Default the option is checked on Backup For more information about how to use the ICB Dashboard to backup files see Backup and restore procedures on page 187 Reports For more information about how to use the ICB Dashboard to generate and view reports see Reports on page 195 553 3001 358 555 4001 135 Standard 02 00 July 2006 eererele 2 O1 Telephone user interface Purpose This chapter describes how to use the telephone user interface TUI to e invoke commands during an active conference e schedule conferences and record greetings The chapter contains the following sections e Overview on page 135 introduces the telephone user interface e TUI operation during an active conference on page 136 provides procedures for using TUI features from a dual tone multi frequency DTMF telephone while in an active conference e TUI services on page 146 describes TUI
112. dates in which the conference is scheduled including the first date specified in the meeting details see Figure 43 Figure 43 Recurrent Dates Confirmation window BP Conference Dates 19 Feb 2004 THU No 3 Ports missing 20 Feb 2004 FRI Yes 23 Feb 2004 MON Yes 24 Feb 2004 TUE Yes 25 Feb 2004 WED Yes In the previous example the system denied one date because the ports were not available Nortel Integrated Conference Bridge Service Implementation Guide 98 Browser user interface Recurrent Meeting Verify Result window Figure 44 shows the window that the system displays when the Verify button is clicked when setting up a recurrent conference Figure 44 Recurrent Conference Verify Result window Conference Dates DN is already in use Meetings haven t been set up yet To set up meetings as displayed above return and press Set Conference The window displays the success result for each date specified in the recurrence criteria In the case of a failure the system indicates the reason for example not enough ports or DN is already in use Note Editing the details of a recurrent conference only changes the conference for the selected day All other occurrences of the recurrent conference are not changed Chairperson operations Meeting Control window The Meeting Control window is available to the chairperson only The chairperson can access it in the followi
113. dition application software can be stored on the card into system address space so that the software can run directly from the card resulting in a faster start and less memory required from the host computer Return To Service Small Computer System Interface A device that enables computers to cable connect to networks or external tape units hard drives Serial Data Interface For some Meridian switches provides ports between the CPU and external devices such as a teletype or maintenance telephone More generally an SDI is a mechanism for changing the parallel arrangement of data within computers to the serial form used on transmission lines and vice versa Secondary Directory Number Simple Mail Transfer Protocol nterface An interface that allows the scheduling of simple conferences over a DTMF telephone Terminal Number CS 1000 equivalent of LEN See Telephone User Interface File format used for storing voice files created under Microsoft Windows 553 3001 358 555 4001 135 Standard 02 00 July 2006 List of terms 241 XPM Extended Peripheral Module Nortel Integrated Conference Bridge Service Implementation Guide 242 List of terms 553 3001 358 555 4001 135 Standard 02 00 July 2006 Nortel Communication Server 1000 Nortel Communication Server 2100 Meridian SL 100 Nortel Integrated Conference Bridge Service Implementation Guide Copyright 2006 Nortel Networks All rights reserved The informati
114. dow according to Meridian system configuration Table 15 Access Numbers parameters Use a single Enter the single DN to use for accessing all conferences access number Use a list of This field requires a list of DN pairs because with direct meeting access users access numbers dial the conference DN and then the chairperson DN to enter the meeting The number of DNs defined equals the maximum number of simultaneous conferences allowed Configure up to 10 DN pairs Note Define only nine DN pairs for primary or secondary cards in a dual card set One DN must be reserved pair for dual card meetings see Step 4 Dual Card Meetings on page 77 Delete DNs by clicking on a table cell and pressing the Delete key which leaves the cell empty DNs that are in use by a future or current conference cannot be deleted an error message appears when submitting the form When upgrading from MICB Release 2 the system uses the same table The old DN pairs appear in the table Assistance DN Enter the DN of an operator or attendant The system dials this DN when the chairperson in an active conference selects call assistant from the TUI or BUI TUI DN Enter the DN to access TUI services Step 3 Define First User This step appears only during a new installation Use this window to define a new user for testing the ICB after completing installation The user defined here can be deleted or modified from the regul
115. e ICB card allows you to schedule and configure multiple simultaneous conferences You can install the ICB card in either the Meridian 1 Communication Server 1000 CS 1000 or CS 2100 Meridian SL 100 In the majority of places the ICB operates the same way regardless of the system in which you install it When the information differs between the systems this guide contains separate sections for the Meridian 1 and CS 1000 and the CS 2100 Meridian SL 100 for example configuration information This document contains the following sections e Product description on page 17 describes how the ICB operates and the conference features it provides as well as the card hardware and software characteristics e Engineering guidelines on page 35 describes ICB system resource allocation and software and hardware requirements e Installation and configuration on page 45 describes how to prepare the system for installation install the ICB card connect the ICB to the administration terminal and configure the ICB This chapter contains separate configuration sections for the Meridian 1 and CS 1000 and the CS 2100 Meridian SL 100 Nortel Integrated Conference Bridge Service Implementation Guide 14 About this document Browser user interface on page 79 describes how to use the browser user interface BUI a web based server for conference administration and scheduling as well as user administra
116. e 20 All fields have defaults but users typically select the date and time and number of participants The system provides defaults for the other parameters or generates the values automatically After scheduling a conference view the Scheduling Confirmation window to verify the entries See Figure 42 on page 97 for an example Table 20 describes the fields in the Scheduling window by section Scheduling window fields General section Subject Enter text that describes the purpose of the conference Range Enter up to 20 characters or leave this field empty Default Empty 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 91 Table 20 Scheduling window fields Continued Number of participants Enter the number of ports to reserve for this conference including the chairperson ports The application makes sure that the total number of reserved ports for this time period does not exceed system capacity The system performs validation after submission Preview port availability by opening the Free Ports expanded window Range 3 to 32 Default 4 Dual meeting link not shown in Figure 37 on page 90 Click here if a dual card meeting is required A similar window with the following dual card meeting attributes opens e Upto 60 or 62 ports are available depending on the configuration parameter full chairperson control e The Access Numbers sect
117. e CLI System Attributes Editor as follows e Procedure 13 Configure initial card parameters using the CLI on page 71 5 Complete the installation using the ICB BUI Install Wizard as follows e Procedure 14 Access the administration BUI on page 72 e See ICB Installation Wizard on page 72 for a description of how to configure the ICB card s using the Install Wizard Nortel Integrated Conference Bridge Service Implementation Guide 66 Installation and configuration Procedure 4 Install the Ethernet Adapter card 1 Remove the cover plate from the I O panel at the rear of the IPE module 2 Remove the I O panel retaining screws and lift the I O panel from the module 3 Set up the I O panel filter connector for the card slot you have assigned for the ICB card installation 4 Your next step depends on the configuration of that filter connector a If this connector has a permanent connection to the backplane cable remove the filter connector from the I O panel b Ifa 50 pin connector joins the filter connector and the backplane cable disconnect the 50 pin connector from the I O panel filter connector Then being careful to save the retaining screws remove the filter connector from the I O panel 5 Install the NT5D52AC Ethernet Adapter card into the selected I O panel connector cutout using the saved retaining screws 6 Fasten the I O panel to the module using the retaining screws 7 Replace the
118. e ICB capacity 553 3001 358 555 4001 135 Standard 02 00 July 2006 Upgrades 213 Figure 92 Installing a PCMCIA card into the ICB faceplate slot Only install this PCMCIA card when you have to upgrade firmware This PCMCIA card stores voice prompts and firmware code It is normally installed in the ICB card G100011 Keycode security A keycode protects against unauthorized ICB feature use The keycode restricts upgrades of either the number of ports or application software to a given ICB card Nortel Networks tracks the keycodes to allow for accurate handling of field repairs and incremental upgrades Keycodes are required for the following upgrades e feature enhancements e new applications e port additions Nortel Integrated Conference Bridge Service Implementation Guide 214 Upgrades Keycodes are not required for the following e backup and restore operations e application patching bug fix Nortel Networks provides the customer with a keycode to enable installation of any required upgrade Enter the keycode using the Command Line Interface from the local maintenance port on the ICB card The keycode is 24 characters long enter it in three sets of eight digits each called keycode1 keycode2 and keycode3 Planning for an upgrade When preparing for an upgrade consider the following items e Always back up the site data before beginning an upgrade e Upgrades from any release require ne
119. e Personal Forms Library 157 Login to the ICB card using Microsoft Outlook 159 Scheduling a new conference 160 Scheduling window 160 Setting a delegate user for Microsoft Outlook Calendar 167 Maintenance 169 Purpose 169 Maintenance overview 169 Problem solving 171 Updating the Microsoft Outlook GUI ICB form 172 Diagnostic tools 174 ICB status LED indicator 174 Power Up Self test 174 Signaling Tests 175 Sanity monitoring 176 Diagnostic commands 176 TCP IP connectivity test 177 CLI command summary 178 Using CLI commands 178 ICB CLI commands 179 ICB fault isolation and correction 181 Card replacement 182 Error message handling 183 Error messages format 183 Error message procedures 184 Advanced troubleshooting 187 Backup and restore procedures 187 Nortel Integrated Conference Bridge Service Implementation Guide x Contents Backup 187 Restore 192 Backup and restore process log 193 Reports 195 Purpose 195 Overview 195 BUI Report Viewer 196 Short Connection Report 197 BUI Short Connection Report 197 CLI Short Connection Report 197 Meetings Log Report 198 BUI Meetings Log Report 198 CLI Meetings Log Report 199 Overbooking Report 200 BUI Overbooking Report 200 Overbooking Report CSV 201 Billing Report 202 Introduction 202 BUI Billing Report 203 Billing Report CSV 203 CS 1000 Call Detail Recording 207 CDR example scenarios 209 Maintenance Error Report 209 BUI Maintenance Error Report 209 CLI Maintenance
120. e corresponding icon next to the conference to perform the following e Pencil icon edit the conference or just view all details e X icon delete the conference the BUI automatically updates the display Nortel Integrated Conference Bridge Service Implementation Guide 88 Browser user interface e Copy icon conference details are copied from the existing conference e Gavel icon jump to the Meeting Control window for an active conference the icon appears only for active conferences The BUI can display past conferences up to the aging factor that an administrator defines see Figure 53 on page 108 When a conference reaches the aging factor the conference is deleted from the list A super user and executive user can view permanent conferences but cannot edit or delete them Therefore the system does not display the Edit and Delete icons next to permanent conferences that are not accessed by an administrator Table 19 describes the columns in the Meeting List window Table 19 Meeting List window fields Conference title Shows the subject text that appears when scheduling a meeting It can be empty Number of participants Shows the number of ports reserved for this meeting Date Shows the conference date For permanent conferences the date shows Permanent For recurrent conferences the letter R follows the date Start time Shows the conference start time
121. e when a specific DN pair in the Basic window is selected If a DN pair is not selected a pop up message instructs you to select the DN pair first Recur Every Enter the recurrence interval Available values Day workday week two weeks and month Note If the first conference is not a workday the workday option is not available End After Define the number of conference occurrences Up to 52 occurrences can be defined but they cannot be more than a year in advance Verify button When this button is clicked the system verifies port availability without actually setting them up The system displays a result page that shows if there are resources available for each occurrence see Recurrent Meeting Verify Result window on page 98 General Options section Indication for entry and exit Define how the system announces when people enter or exit a conference The following options are available from the pull down menu e Play name on entry and name on exit e Play name on entry and tone on exit e Play tone on entry and tone on exit e Silence no indication for entry or exit Note The default setting is determined by the Administrator s default conference setting Language Select the language the system uses for voice prompts during the conference The pull down menu offers the set of languages available in the system The default is the ICB card s default language that an administr
122. ed Instead configure a single number access DN Nortel Integrated Conference Bridge Service Implementation Guide 56 Installation and configuration Figure 11 Single card conference 10 conferences 32 ports Table DNROUTE ICB 997 1400 p Table OFRT 601 997 1400 AE 32 ACD ICB Card agents assigned to ICB ACDGRP ICB 997 1400 Main ACD DN to route to ACD agents 997 1601 to 997 1610 setup for up to 10 ICB conferences 997 1701 to 997 1910 setup for up to 10 ICB chairpersons 997 1800 setup for single access ICB conference call 997 1900 setup for single access ICB conference call Table DNROUTE G100016 Configuration procedure Single card installation enables up to 10 conferences on one 32 port ICB card Each ICB card can use one ICB ACD Group to handle all the access DNs required To configure an ICB single card conference with direct meeting access from a maintenance and administration position MAP terminal follow the steps in Procedure 2 Procedure 2 Configure a single card conference 1 Define LENs as FLXA MSLO9 or above in table LNINV for a 32 port conference Refer to Figure 12 on page 57 2 Define the ICB ACDGRP and ACD agents assigned to the ICB card See Figure 13 on page 57 Figure 14 on page 58 and Figure 15 on page 58 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 57 3 Define the ICB c
123. ed to dual card meetings appear in the primary card only Nortel Integrated Conference Bridge Service Implementation Guide 196 Reports Table 52 Report summary Table 52 describes the reports that the ICB generates Short Connection Detect faulty behavior not a file SMaint Yes users are not serviced SCon Meetings Log Conference activity log structured RGen Yes text see note MLog Overbooking Track actual usage of ports CSV N A Yes Billing Provide billing records CSV N A Yes Maintenance Logs errors text SMaint Yes Error MReport Note Text records have a fixed length of 1024 characters padded with trailing spaces The first record is binary BUI Report Viewer An administrator can view reports from the BUI Click on View a Report on the ICB Dashboard to access the Report Viewer window see Figure 86 Follow the steps in Procedure 42 for displaying reports Figure 86 Report Viewer window Report Viewer Select report type and date and press Display Report Report Type Billing x Display Report Previous day E z Apr z 2004 z Next day Report to your computer DATE Apr 6 2004 Click here to download the entire file to your PC Procedure 42 Displaying reports 1 Access the ICB Dashboard 2 Select Report Viewer 3 Select the report type from the pull down menu Choices are Meeting Log Error Overbooking Billing and Short Co
124. edure is now complete Users can now install the new form as their default form Follow the steps in Procedure 35 to obtain publish and install the upgraded ICB form in the Personal Forms Library Procedure 35 Upgrading the ICB form in the Personal Forms Library 1 Remove the current form Follow the steps in Procedure 30 on page 158 2 If the ICB administrator has not published the form follow the steps in Procedure 26 on page 155 to publish the form in the Personal Forms Library Nortel Integrated Conference Bridge Service Implementation Guide 174 Maintenance 3 Set the new upgraded form as the default Calendar form Follow the steps in Procedure 27 on page 156 4 Clear the Microsoft Outlook forms cache using Procedure 32 on page 172 5 Schedule a test meeting to ensure the upgrade was successful Follow the steps in Scheduling a new conference on page 160 This procedure is now complete Diagnostic tools Use the following diagnostic tools to troubleshoot problems in the system including problems with the ICB When diagnosing ICB problems use the following tools e LED indicators e display codes e card self tests e sanity monitoring e diagnostic commands that is overlay commands for the CS 1000 and MAP commands for the CS 2100 Meridian SL 100 e history files e TCP IP connectivity test ICB status LED indicator The ICB has a red LED indicator at the top of the faceplate that indicates the status o
125. ee Procedure 1 on page 46 Remove the card from its card slot in the IPE module Remove all PCMCIA cards from the old ICB card Transfer all PCMCIA cards to the new ICB card Keep the packaging material This procedure moves all software configuration and records to the Transfer the Security Device from the old ICB to the replacement The new card reuses the keycode The keycode remains on the PCMCIA card which was removed from the old ICB 1 2 Disable the ICB card 3 4 5 from the new card replacement ICB card 6 7 Enable the new card 8 Package the old ICB card using the packaging material from the new card Ship the card to the repair center This procedure is now complete 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 183 Error message handling The ICB provides enhanced message handling that includes the following Fixed message format and unique message codes Categorization of messages by severity Message analysis tool that provides on line documentation Message filtering based on such items as severity and firmware component Advanced troubleshooting Note Since the on line documentation is always available and accurate according to the cards firmware version this guide does not document specific error messages Error messages format The general format of error messages is as follows Table 48 lt serial number gt lt severity gt lt error code gt lt timestamp gt
126. efining the CDR with Charge Account feature the Charge Account data is included in CDR records for each ICB outgoing call as in the following examples 1 The following record appears on CDR TTY as outgoing call is started C 040 00 5211 T095019 1203 11 25 00000099912340000000007 amp 0000 0000 where first 9 digits 000000999 is the billing account next 4 digits 1234 is the card ID next 10 digits 0000000007 is the meeting ID 2 The following record appears on CDR TTY as outgoing call is ended N 041 00 5211 T095019 1203 11 47 00 22 08 A 333 amp 0000 0000 553 3001 358 555 4001 135 Standard 02 00 July 2006 Reports 209 CDR example scenarios The conference call was booked using the BUI by a user whose billing account is 9134513 on July 19 1999 at 06 15 p m for July 20 1999 from 08 00 a m to 09 00 a m The number of ports booked is six The conference call was started as scheduled on July 20 1999 two minutes before 08 30 a m During the call at 08 36 a m after eight minutes the chairperson calls out once to a long distance number and brings a user into the call After 47 minutes the dialed out person drops off No record is stored in the ICB card in relation to this event The following record appears in the CS 1000 CDR C 040 00 5211 T095019 20 07 08 36 00913451312340000000007 amp 0000 0000 N 041 00 5211 T095019 20 07 09 23 00 47 08 A 333 amp 0000 0000 At 08 55 a m the chairperson calls out to a lo
127. enable disable capabilities similar to existing Meridian cards provides one RS 232 serial port for administration and maintenance access provides enhanced Call Detail Recording CDR Meridian 1 only and billing options provides an optional Ethernet interface over a Maintenance interface provides a Command Line Interface CLI accessible by direct connection modem telnet or BUI emulation for performing OA amp M functions enables the reservation of one port on each card for TUl only interaction provides an embedded web based server provides a customized ICB BUI login window offers automatic backup Backup configurations can be e mailed to a predefined e mail address Table 1 describes each hardware component of the ICB application These components connect the ICB to the local or remote maintenance terminal Table 1 ICB hardware list NT5D51BC or higher ICB card An IPE card that provides bridge and conference scheduling for up to 10 simultaneous conferences NT5D62FA or later PCMCIA hard drive card This PCMCIA card contains the ICB software and configuration Install the PCMCIA card in the lower PCMCIA drive NT5D52 Ethernet Adapter card Install this adapter card to provide Ethernet connection for the ICB Note 1 NT5D52BC for CS 1000 CS 1000M Meridian Option 11C and Meridian SL 100 Note 2 NT5D52CA is used for Meridian Options 51 81C Note Caution You may need the NTCW84JA I
128. enerates billing reports e Billing Reports amp CDR the system generates billing reports and Call Detail Records This option is only available on the CS 1000 553 3001 358 555 4001 135 Standard 02 00 July 2006 Reports 203 BUI Billing Report Figure 90 shows how the Billing Report appears when accessed from the BUI The table in the window shows the contents of the Billing Report which the BUI translates from the CSV file Figure 90 Billing Report BUI example Select report type and date and press Display Report Report Type Billing gt Previous day 2 Apr z 2004 7 Display Report Next day Report to your computer DATE Apr 2 2004 18 58 00 Meeting Start 1234 3080580 762612345 yuval Apr2 2004 19 00 00 00 30 04 19 28 00 Meeting end 1234 3080580 762612345 yuval 04 00 21 44 45 Meeting Booked 1234 440 ti stegreens Apr 10 2004 18 30 00 00 30 03 The Event field values appear as code numbers in the CSV file In the BUI the system displays them as event names If the report does not fit on one window click on the Next Page button to display more information Billing Report CSV The system saves ICB Billing Reports automatically in files on a daily basis These files use the a OAM BILLING directory on the PCMCIA for the period defined by the report aging feature The default period is 32 days The file s names consist of capital letter B and the da
129. ent IPE shelf for a Meridian 1 CS 0 e an Option 11 shelf e an IPE shelf fora CS 2100 Meridian SL 100 Each ICB card can operate independently providing up to 32 ports for a single conference The ICB card can support up to ten simultaneous separate conferences When users establish a single card conference they use the 32 ports on the card If two conferences are held at the same time they need to share the 32 ports For example if one user sets up a 10 port conference the other can set up a 22 port conference Technicians can connect two ICB cards to provide up to 62 ports fora single conference In dual mode there can be only one dual card meeting per pair of cards The user database and access numbers are not shared in a dual card configuration There is a separate access number required for a dual card meeting The ICB supports several simultaneous conferences The number of conferences depends on the number of ICB ports available and the number of participants conferees in each conference Each ICB card supports the following e maximum number of participants as follows single card 32 participants dual card 62 participants unless Chairperson Control over a Dual card Meeting is activated in which case it is 60 participants e any number of conferences up to 10 with one or more participants in each conference 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description 19 The ICB co
130. er Profiles go to C Windows Local Settings Application Data Microsoft Forms 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 173 3 Delete the file Frmcache dat This procedure is now complete Each upgrade of the ICB firmware comes with upgraded ICB files which must be retrieved and published See Procedure 45 Upgrade the ICB firmware version on page 218 Follow the steps in Procedure 34 to upgrade the ICB form in the Organizational Forms Library Procedure 34 Upgrading the ICB form in the Organizational Forms Library 1 Retrieve the upgraded ICB files a Go to the folder where the ICB files are stored b Delete all OFT files except icbf oft icbs oft icbsjc oft and icbsk oft c Rename an existing ICB form files using names such as icbf_old oft icbs_old oft icbsjc_old oft and icbsk_old oft Note Nortel Networks recommends that customers keep only one previous version of the ICB files d Go to the location of the ICB PC Card and log in using the following username and password Username micb Password admin e Copy the icbf oft icbs oft icbsjc oft and icbsk oft files from the OUTLOOK directory 2 Remove older versions from the library Follow the steps in Procedure 29 on page 157 3 Publish the new upgraded forms Follow the steps in Procedure 26 on page 155 4 Clear the Microsoft Outlook forms cache Follow the steps in Procedure 32 on page 172 This proc
131. es a dedicated login name and password Successful login provides access to the CLI which in turn requires its own access and login as described above The name and password can contain letters and digits The system records every successful login as an informational message in the error log The CLI terminal prints this message The system times out and closes the session after a period of inactivity The administrator defines the time out parameter 553 3001 358 555 4001 135 Standard 02 00 July 2006 Appendix A Password security 225 Table 58 Access permissions Continued FTP 1 Remote access using FTP requires a dedicated login name and password The server access name and password can contain letters and digits 2 The system records every successful login as an informational message in the error log The CLI terminal prints this message 3 The system times out and closes the session after a period of inactivity The administrator defines the time out parameter General 1 The system always encrypts files containing passwords 2 An administrator defines the minimum length of the login name and password The system enforces the minimum requirement when a user changes their login name or password This rule applies to all the passwords that this table describes It does not apply to the conference and chairperson passwords set up in the BUI scheduling window 3 The maximum password length is 16 characters which is h
132. es exist according to user type and role e User Super User and Executive help scheduling windows e Chairperson control help chairperson control window e Administrator help only an administrator can view this help The Help window has two frames topic links appear on the left and help text appears on the right Click on an item in the left frame help topics to access information about the required topic Click on the Close window link to close the Help window Note To view help text Adobe Acrobat must be installed on the computer Nortel Integrated Conference Bridge Service Implementation Guide 86 Browser user interface Scheduling BUI Figure 35 shows the navigation between the Scheduling BUI windows Figure 35 Scheduling BUI navigation flowchart CB home Page Meeting s list Meeting control window Scheduler New Edit Show ports availability Is schedulin successful Error window Confirmation window G100083 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 87 Meetings List window Figure 36 shows the Meeting List window that appears directly after user login This window displays a table of the user s meetings and provides access to scheduling operations Figure 36 Meetings List window super user s display Today takes the current date as starting Previous period displays the Next period displ
133. es from the Personal Forms Library way 2 on page 158 Note 1 The instructions in the following two procedures are specific to Microsoft Exchange 5 5 For other systems contact your Microsoft Outlook administrator for specific instructions on publishing form files Note 2 f the second procedure is used each individual Microsoft Outlook user must follow Procedure 26 The ICB form is based on the following ICB files e form file required for all ICB applications icbf oft e language files one or more required for each ICB application Japanese and Chinese languages icbsjc oft Korean language icbsk oft All other supported languages icbs oft Nortel Integrated Conference Bridge Service Implementation Guide 154 Microsoft Outlook GUI Procedure 25 Microsoft Outlook Administrator to publish the ICB files to the Organizational Forms Library 1 Open Microsoft Outlook 2 Obtain the ICB form files from the ICB Administrator Note For each language file icbs oft icbsjc oft and icbsk oft you are publishing you must complete the following steps a Double click the name of the file for example icbs oft Note Click No if asked to Enable Macros b Click OK in the Select Folder window The Calendar window opens Note Do not select a folder from the folder list in the Select Folder window Choose Tools gt Forms gt Publish Form As The Publish Form As window opens SeeFigure 74 Figure 74 Publish
134. ess the Short Connection Report menu login as an administrator Enter the System Maintenance command sm SM or Nortel Integrated Conference Bridge Service Implementation Guide 198 Reports SMaint and enter the Short Connection Report command sc SC or SCon Short port occupancy can indicate a fault condition on a port or can indicate that a user is dialing the incorrect DN Set the short occupancy range in the System Attributes Editor menu which can range from 0 to 30 seconds From the Short Connection Report menu the option is available to print p or reset r the counter to zero When printing the short connection peg count the system presents all ports with a count in the following format port today s_count total_count The counts have the following meanings e today s count count of short connections that occur this day e total count cumulative count of all short connections since the ICB was last reset or the system reset the short connection counters If all counters are zero the system prints the header followed by the message all counters are zero Short Connection Report CLI example STest MReport SCon ARchivdb REstordb CRestart sc Print Reset p Port today s_count total_count 2 4 10 18 1 10 31 5 34 Print Reset r Reset all short connection counters Yes No Yes Counters reset Print Reset STest MReport SCon ARchivdb REstordb CRestart
135. eting menu Scheduling and recording greetings requires a system TUI DN and TUI ID for each user For more information about defining a new DN see Installation and configuration on page 45 For more information about defining a DN for the TUI see Step 2 Access Numbers on page 76 The BUI must be used to define a TUI user ID for each user See Users List on page 117 If a second user dials the TUI DN when the TUI is in use the ICB plays a voice message announcing that the port is in use TUI operation during an active conference This section describes how the TUI can be used while in an active conference Chairperson features Dial out The chairperson can dial out and call a new party outside of the conference They can talk with the party or bring the party into the conference As a chairperson dial O lt DN gt is a digit entered by the chairperson after the DN to dial a party outside the conference or 0 to access the operator Bring the party into the conference by dialing 2 or disconnect the call by dialing 3 If the chairperson dials the wrong number dial 3 and re dial To redial the last number dialed dial 553 3001 358 555 4001 135 Standard 02 00 July 2006 Telephone user interface 137 The ICB card selects the port for dialing out The port is available if the number of ports reserved for the conference is greater than the number of conferees that have joined the conference When al
136. ew users see Figure 61 on page 121 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 121 Figure 61 ICB Dashboard Users gt New User window Users gt New User To define a new user enter the following details Name SSI User type User User access BUI Si User ID for browser login 4 to 10 characters Telephony ID E 4 to 10 digits Billing account E mail address R abe abed com Submit amp Add Another Submit changes to save new user definitions Discard input and return and return to Users List window eee to User List window Submit this window to save the new user and re display an empty form Use this button to add several users consecutively Note The password for a new user is initially 000000 that is six zeros Nortel Networks recommends that the user change it during the first login session Search for a user When the Search for User button in the Users List window is clicked the Search for a User window opens Use the Search for a User window to view a subset of users depending on the criteria entered see Figure 62 Figure 62 ICB Dashboard Users gt Search for a User window Users gt Search for a User Search by Name UserType UserID Find letters l Search gt Back to Users Click on this link to return_ 0 to the Users List window Nortel Integrated Conference Bridge Service I
137. f the card If the LED is lit the card can be faulty or manual busy Man The card goes through a series of tests When inserted into the slot or reset the card e blinks three times during self test e runs software files from the PCMCIA to the ICB card e blinks three more times e stays on until a return to service RTS occurs This procedure takes approximately 45 seconds If the card turns on and remains on without blinking the card is not functioning correctly The LED turns off when the card returns to service Power Up Self test The ICB card has testability features that aid in fault isolation When inserted into an operating system module when it is powered up or when the system is reset each ICB card automatically performs a Power Up Self test A Power Up Self test can be performed on a card using software commands or menus 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 175 The self test checks general ICB functions and determines if they are operating correctly The checks are useful when first installing the cards because the card automatically starts the self test when inserted The self test provides an immediate indication of the card s operating status by performing a detailed test and analysis of the installed hardware The test determines the integrity of the hardware and establishes the connection of the ICB card The Power Up Self test is executed through the maintenance port If any f
138. fault values The system responds with either a Confirmation window or an Error message This window is similar to the regular conference scheduling window see Scheduling window on page 89 except that all time related fields are not applicable The start time and duration do not appear in this window In addition there is no dual card meeting link because a permanent conference cannot be a dual card meeting The option add port if needed is always no for permanent conferences so it does not appear in this window 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 133 Table 32 Unlike the regular scheduling window that has pop up sections all fields and options appear on the basic window Permanent Conference New Edit parameters General section participants Subject Enter text that describes the purpose of the conference Range Enter up to 20 characters or leave this field empty Default Empty Number of Enter the number of ports to reserve for this conference including the chairperson ports The application makes sure that the total number of reserved ports for this time period does not exceed system capacity The system performs validation after submission Range 3 to 32 Default 4 Owner ID Enter the user ID that will appear for this conference in billing reports and logs Any user in the card can be assigned as the owner However since this is a per
139. fist Never no automatic backup BF Destination C Secondary PCMCIA device upper socket ZIP file sent by E mail to admin address C FTP to remote server IP address SSS Path to file SSS Login E Password E R Submit Nortel Integrated Conference Bridge Service Implementation Guide 192 Maintenance Table 51 Billing Scheduled Backup parameters Schedule Click on an radio button to define the backup schedule as follows e Daily every day at the hour specified e Weekly once a week on the specified day at the specified hour e Monthly once a month on the specified day 1 28 at the specified hour e Never the system does not perform an automatic backup the default The hour section is to the round hour that is hh 00 AM or PM Destination Click on an radio button to define the backup destination as follows e The secondary PCMCIA device inserted in the upper slot of the ICB card the default e An E mail destination The system compresses the backup files before sending them The administrator defines the Administrator s E mail address in the General Setting window see Figure 57 on page 114 e Aremote FTP server The parameters for the FTP session must be defined as shown in the boxes below the FTP radio button The system compresses the files before transferring them The system names the ZIP file according to date so that it does not overwrite p
140. for additional information IPE Reference Manual 555 4001 129 Alarm Clearing Procedures 555 4031 543 Routine Maintenance Procedures 555 4031 546 Card Replacement Procedures 555 4031 547 Log Report Reference Manual 555 4031 840 Nortel Integrated Conference Bridge Service Implementation Guide 16 About this document End user documentation The following documents apply to all platforms e Nortel Networks Integrated Conference Bridge Release 4 User Guide P0989944 shows end user how to schedule and manage a conference using either the Telephone User Interface or the Browser User Interface e Nortel Networks Integrated Conference Bridge Release 4 Quick Reference Card P0989945 provides a list of Telephone User Interface commands comes in a package of 20 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description Purpose This chapter describes the functional and physical characteristics of the Nortel Networks Integrated Conference Bridge Release 4 Technicians can install the Integrated Conference Bridge ICB card in either a Meridian 1 Nortel Networks Communication Server 1000 Meridian SL 100 or Nortel Networks Communication Server 2100 This guide uses the term Meridian system to refer to either the Meridian 1 Meridian SL 100 Communication Server 1000 CS 1000 or CS 2100 The chapter contains the following sections e ICB description on page 17 describes the ICB car
141. gt lt duration minutes gt lt duration seconds gt Billing Report Introduction Users can be charged for conference reservations and dial out calls during a conference The system stores billing reports in database files which can be retrieved from the card by FTP Dial out calls must be charged through the Meridian system billing records Billing charges are based on the following e The duration of the meeting including any extension of the conference from either the BUI or by the chairperson using the 98 command from the keypad e The number of ports booked for the meeting The figure includes any increase in the number of ports during the conference from the BUI or a port increase provided automatically by the ICB Note The system charges users for the number of ports booked for the conference This charge does not depend on how many conferees participated in the meeting or the duration of each input call BUI configuration The Billing Account ID for every user must be defined through the ICB Dashboard see Users List on page 117 The Billing Account ID is the account number of the user up to nine digits for billing purposes This number appears in ICB billing reports for conferences owned by the user The following options are available for generating billing reports see General Settings window on page 108 e No billing the system does not generate billing reports Billing Reports the system g
142. gth The password consists of digits only Define the length according to the parameter minimum password length Users and administrators can change their passwords at any time The system does not permit multiple simultaneous BUI sessions for the same user When a user logs into the BUI no one else can login with the same user ID until the session terminates that is the user logs out The system permits only one administration session at a time Therefore if there is an active administrator session the system does not permit another administrator log in You can access only the initial login window when you enter the BUI s URL from your web browser You cannot access any other page or file directly The system times out and closes the session after a period of inactivity The administrator defines the time out parameter CLI direct connection There are two login levels Each level has a login name and password both of which are changeable through the CLI The name and password can contain letters and digits The CLI does not print the password when it is being entered The system records every successful login as an information message in the error log Upon a successful login the CLI prints the login date and time The system times out and closes the session after a period of inactivity The administrator defines the time out parameter Telnet server access Remote access using telnet requir
143. h the participants Once enabled the button becomes End Questions Also the area is expanded to include e Total of questions Requested e Number of participants that have had their questions Answered e Number of participants Waiting to ask their questions Requests for questions 85 DTMF command appear as blinking question marks beside the participants name in the Participant List The chairperson can un mute the participant by pressing the un mute 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 103 button or the blinking question mark The chosen participant receives the voice prompt Please ask your question after the tone The chairperson can sort the participant list by question mark by pressing the on the top left of the table This sorts the list of participants by placing the participants waiting to ask questions first Chairperson Volume Control The chairperson can change the hearing and listening volume for the chairperson by selecting the Volume Control button See Figure 48 for a depiction Figure 48 Chairperson Volume Control Panel DF chairperson Psy Mise Active chairperson the number is unavailable Release Chairperson Control Volume Control HEAR how you hear the conference qu mp m TALK how others hear you qu mp Pome of all participants The two scales in the middle of this window show the cu
144. he Meridian 1 CS 1000 and CS 2100 Meridian SL 100 e System capacity on page 37 outlines the system capacity requirements for the Meridian 1 CS 1000 and CS 2100 Meridian SL 100 e System compatibility on page 37 lists the various compatible systems e Automatic call distribution resource allocation on page 38 describes the ACD DN resource requirements e LAN configuration on page 40 provides guidelines for configuring the LAN options System requirements Software The required system software is as follows e Meridian 1 X11 Release 17 supports ICB Release 4 with up to 16 ports per card X11 Release 22 and later supports ICB Release 4 with up to 32 ports per card e CS 1000 Release 1 and above supports ICB Release 4 with up to 32 ports per card e Meridian SL 100 MSLO9 and later supports ICB Release 4 with up to 32 ports per card using the feature Flexible Voice Data TN The system software must contain the basic and advanced automatic call distribution ACD features and routing software Nortel Integrated Conference Bridge Service Implementation Guide 36 Engineering guidelines Hardware Table 2 Meridian 1 and CS 1000 software packages In addition to standard basic software the following software packages are required ACD basic package 45 ACD advanced features 41 Digital set 88 End to end signaling 10 required if chairperson calls locally w
145. he correct response within the defined time and the defined number of retries the ICB card disconnects the call Note The administrator can configure the call to complete without requiring the called party to enter a star This option enables the connection to paging systems and auto attendants The system limits group call outs to the number of available ports on a conference When a chairperson uses a list containing 61 numbers and the meeting has 20 free ports the system dials only the first 20 telephone numbers Nortel Integrated Conference Bridge Service Implementation Guide 140 Telephone user interface Group Call out Smart Retry When the chairperson makes a group call out to the same group for the second time the system repeats the call out only to numbers that are not connected in the conference The second call out includes calls to the following e numbers not successfully connected in the previous group call out e numbers that were connected but then disconnected The Group Call out Smart Retry feature minimizes port usage during group calls Lock or unlock the conference The chairperson can lock the conference to prevent any new conferees from joining by dialing 4 The chairperson can unlock the conference allowing new conferees to join by dialing 4 again A caller trying to join a locked conference hears an announcement indicating that the conference is locked The system then disconnects the call The
146. he default that is 000000 of all administrators that use the BUI 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 181 Table 46 ICB CLI command summary Continued Port maintenance Port Status Display PS Displays status of all ICB ports as follows Idle Dialing_out Ringing Talking or Disabled Port Disconnect PD Disconnect a specific port from the conference Report Generation Meetings Log Browser ML RG Browse the meeting log see CLI Meetings Log Report on page 199 Log ordering ORDer_mlog Prompts for the same parameters year month day and displays the log contents sorted by access DN The advantage is that all records of each specific conference appear together ICB fault isolation and correction Alarm clearing procedures for the ICB are the identical to those for other IPE cards FOR MORE INFORMATION Refer to the following documents for additional information about how to clear alarms e Meridian 1 Fault Clearing e Meridian SL 100 Alarm Clearing Procedures Table 47 describes ICB service problems and the test procedures used to solve these problems Note f the problem cannot be solved after using all available diagnostic tools and test procedures list the symptoms observed and contact your Nortel Networks representative Table 47 ICB equipment problems Red card LED on Card is disabled or Check the card status and perform
147. he dual card meeting Callers will dial this number to access the dual card meeting Chairperson number in primary card Enter the chairperson DN for the dual card meeting The chairperson uses this number to access the dual card meeting Transfer number Enter the DN that the ICB uses to transfer calls from the primary card to the secondary card The system hides this number from end users Link number Enter the DN that the ICB uses to create a voice path between both cards The system hides this number from end users Chairperson control of dual meeting For more information see Dual card meeting on page 104 Full control including secondary card If this is clicked the chairperson commands apply to both cards In this case the maximum conference size in a 64 port card pair is 60 ports Control of secondary card is limited If this is clicked some chairperson commands are limited to the primary card for example TUI roll call command and dial out The maximum conference size in a 64 port card pair is 62 ports 553 3001 358 555 4001 135 Standard 02 00 July 2006 meererele gt O1 Browser user interface Purpose This chapter describes how to use the browser user interface BUI a web based application for conference scheduling chairperson operations and system administration The chapter contains the following sections e Overview on page 79 introduces the b
148. he table in the Call Out Group List window to open the Call Out Groups Details window see Figure 65 on page 125 Use the Call Out Groups Details window to view and modify an existing group 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 125 Figure 65 ICB Dashboard Call Out Groups gt Details window Call Out Groups gt test Details BF Group Members Add Members BF Group Settings Group Number 2 me Group Name test Wait time for answer 30 Seconds Number of call attempts 1 Times Time interval between attempts 10 Seconds Modity Back to Call Out Groups The window shows the members and properties of the selected group The members appear in a table with one member per row Click on the Next 10 or Previous 10 link to view additional group members Table 30 describes the columns in the Group Members table Table 30 Group Members table columns Number The telephone number of this member The system dials this number when a chairperson calls this group Maximum number length is 31 digits The number displayed is also a link Click on the number to open the Edit Member window in which the group member can be edited Wait for Activate or de activate the answer confirmation for this member as follows Confirmation e Activated checkmark The default value for new members When the system calls this number due to group call out activation the ICB
149. ibrary If upgraded ICB files exist in the Organizational Forms Library and older versions exist in the Personal Forms Library the new upgraded ICB files will never be used Follow Procedure 29 or Procedure 30 to remove previously published ICB files from the Personal Forms Library Procedure 29 Removing the ICB files from the Personal Forms Library way 1 1 Open Microsoft Outlook 2 Right click Calendar in the Folder List Nortel Integrated Conference Bridge Service Implementation Guide 158 Microsoft Outlook GUI oa fF Ww 7 8 9 10 11 12 13 14 Choose Properties The Calendar Properties window opens Select the Forms tab Click Manage The Forms Manager window opens Click Set in the left half of the window The Forms Manager window has two Set buttons The one on the right is inactive Select Personal Forms in the Forms Library Click OK Select the ICB form s to be deleted from the list in the panel on the left side of the window Click Delete Click Yes in the confirmation dialog box Click Clear Cash Click Close to close the Forms Manager window Click OK to close the Calendar Properties window This procedure is now complete After you remove an ICB form the Microsoft Outlook Appointment form becomes the default Calendar form See Select the ICB form as the default form in Microsoft Outlook on page 156 to set another ICB form as the default Calendar form Procedure 30 Removing the IC
150. iew Backup History Log View last backup details The title frame on top which is present for all administration windows contains the following buttons e Dashboard click here to return to the dashboard while discarding the input in the current window e CLI opens an additional window for input and output of CLI commands from more information see CLI command summary on page 178 From the Dashboard the Change Password link opens the Change Password window shown in Login password change on page 83 Access the Change Password window from the Dashboard to change the current administrator password Nortel Integrated Conference Bridge Service Implementation Guide 108 Browser user interface The ICB Dashboard has the following sections e ICB Installation Wizard e Settings e Users e Permanent Conferences e Upgrades e Call out Groups e Reports e Backup Settings This subject groups several parameters and definitions Links to sub subjects appear on the Dashboard General Settings window Figure 53 shows the General Settings window Figure 53 ICB Dashboard General Settings window wg 4 7 F Backup files will be Administrator E mail Victoria kurelovsky tel sant to this addiais Billing option Billingrepors gt Card ID 4 digits fizz So Ports overbooking 3240 z M Reserve port for TUI Name recording length f2 seconds Conference auto generated password leng
151. iguration Figure 14 ACDSGRP example ACDGROUP SUBGROUP RECORDER Figure 15 ACDLOGIN example LOGINID CUSTGRP PSWD OPTIONS 1234 BNRRCH N N 6 The ACD login ID must match the ICB physical port connection to the CS 2100 Meridian SL 100 The ACD agents login must be in descending order otherwise the ICB card cannot login the agents After adding the ACD login IDs enter the first agent s ID in the ICB BUI see Step 1 Basic Card Settings on page 73 Note f using Enhanced ACD Login to login specific ACD agent IDs datafill tables CUSTACD and ACDENLOG to make sure ICB ACD agents can log in Figure 16 DNROUTE example AREACODE OFCCODE STNCODE DNRESULT 214 997 1601 FEAT ACD MICB PRIM 00 214 997 1602 FEAT ACD MICB SUPP 0 214 997 1603 FEAT ACD MICB SUPP 0 Also used for TUI and Assistant DN ere cont until of ports needed are configured 214 997 1701 FEAT ACD MICB SUPP 0 0 214 997 1702 FEAT ACD MICB SUPP 0 214 997 1703 FEAT ACD MICB SUPP 0 eee cont until of ports needed are configured Note The DNs in bold are only required when using single access DNs Figure 17 OFRT example RTE RTELIST 600 RT 214 NP LCL 9971400 Y N Note Use this table to forward through night service the ACD main conference and chairperson conference to the ICB ACD prime DN This example uses 997 1400 as the ACD Prime DN 7 Define each ICB port as an M2616 digital telephone set Defi
152. igure 46 Session Management Control Panel F Conference Add 15 minutes Session Management Voting Start voting Question Start Questions The chairperson can start a voting session by selecting the Start Voting button See Figure 47 on page 102 for a depiction Once voting is enabled the button becomes End Voting to end the voting session Nortel Integrated Conference Bridge Service Implementation Guide 102 Browser user interface Figure 47 Voting Session Control Panel Conference Add 15 minutes Session Management Voting Subject will appear in the result E mail End voting Voting in progress Total votes 0 Yes 0 No 0 Abstain 0 Question start Questions Once voting is enabled participants can vote using the DTMF commands The chairperson enters the subject of the voting in the Subject box For example Do we require a follow up conference The subject area is free text and up to 100 characters can be entered After the voting is ended the chairperson is sent an e mail The e mail contains the following information e Meeting title e Meeting date e Meeting time e Meeting duration e Ending time of the voting e Voting subject e Voting results number of Yes responses number of No responses and number who abstained The chairperson selects the Start Questions button to activate the question session wit
153. ilable for the next planned conference If there is no other scheduled conference they become floating ports which the system does not reserve for any conference Floating ports are available to expand conferences in progress Conferees can exit a conference at any time The ICB detects when a conferee exits the conference If enabled the ICB announces the conferee s name When one conferee is on the conference the system issues an announcement that only one conferee is present followed by 60 seconds of music The system repeats this announcement and the music until at least one more conferee joins in or the ICB terminates the conference at the scheduled end time or if the conferee or chairperson issues the stop music command 19 Note A conference can begin and end two minutes before the defined time This feature allows the system to close all terminating conferences two minutes earlier and start all scheduled conferences immediately after closing the terminating conferences This feature is important when terminating and starting conferences use some of the same DNs 553 3001 358 555 4001 135 Standard 02 00 July 2006 Engineering guidelines Purpose This chapter provides guidelines for engineering ICB Release 4 Engineering guidelines can vary depending on the system platform The chapter includes the following sections e System requirements on page 35 outlines the software and hardware requirements for t
154. in the read only Local file text box 3 Click on the Upload button The system uploads the file into the ICB card and the file name appears in the box adjacent to the Image name radio button 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 117 4 To activate the image click on the Submit button The new image becomes the customer logo and the system discards the previous image Note f the Reset button is clicked instead of the Submit button the system discards the image This procedure is now complete The maximum image size is 124 pixels wide by 40 pixels high The system does not allows a larger image as this distorts the frame If a customer image is not supplied the customer s logo on the home page remains an empty rectangle Note The ICB does not check the image size the administrator is responsible for verifying the correct size Login Page Image Upload this image in the same way as in Procedure 18 The image should fit reasonably in a browser window For example the ICB default image is 690 pixels wide by 420 pixels high The system accepts a smaller image The additional placement parameter allows the image to be placed on the login window as follows e Top left the system places the image on the top left corner of the window and leaves the background empty that is the browser s background color This is the default e Tiled the system duplicates the image as
155. ines as those generated by the CLI SMaint MReport command If the report does not fit on one window click on the Next Page button to display more information For more information about how the ICB handles error reporting see Error message handling on page 183 CLI Maintenance Error Report The Maintenance Report Browser menu enables maintenance reports to be displayed according to date These reports analyze system problems based on error messages compiled on that date To access the Maintenance Report Browser menu login as the administrator Enter the System Maintenance command sm SM or SMaint and enter the Maintenance Report Browser command mr MR or MReport All reports are time stamped and contain information about the cause of the problem After the system displays the data it returns to the year month day prompt using the last selected date as default The selected date must be in the past The system discards old files that exceed the report aging number of days If the date entered is too old an error message appears If the date is within the correct date range but there are no report entries for that day a message indicating there are no messages appears To interrupt the report display enter and press the Enter key The maintenance reports have the following format lt serial number gt lt MON_REPORT_ID gt lt channel gt lt time gt lt Applic_Manager_cycle gt lt Message Body gt Mai
156. ion displays a fixed dual card meeting DN which cannot be changed e Search for User ID Note This link appears only on the primary ICB card in a dual card set Select date Select the date the conference starts from the pull down menus or calendar icon left of the pull down menus See Figure 38 on page 92 for a depiction of this icon Range Current day to one year ahead of current day Default Current day Note This field cannot be modified when editing an existing conference Owner ID Enter the user ID of the user who scheduled the conference and has permission to delete or edit it When the BUI displays this field to a regular user or an executive user it shows that user s ID is not editable When the BUI displays this field to a super user the super user can edit it Chairperson Enter the name of the chairperson for the user s reference Range Text up to 20 characters Default Empty Free Ports section see Free Ports section on page 93 Time section Start time Enter the time that the conference starts The minutes box shows 15 minute increments that is 0 15 30 and 45 Range Hours 15 minute increments Default Current time The default value of the time field is rounded to the nearest 15 minutes according to the following rule e Inthe first 10 minutes of the interval the system rounds the time off to the past For example if the time is 8 23 the bo
157. irperson commands during dial out call 2 Return to the conference with dialed party 3 Return to the conference without dialed party 553 3001 358 555 4001 135 Standard 02 00 July 2006 Telephone user interface 143 While the system is announcing the list of conference participants after the chairperson enters 69 the chairperson can execute the commands in Table 35 Table 35 Chairperson commands during count command Stop and start the playlist 0 Consult privately with the conferee 1 Mute unmute the conferee 2 Play the current conferee name greeting 3 Return to the conference 4 Select the previous conferee and play name 6 Select the next conferee and play name 9 Disconnect the current conferee ba Start and stop the help menu Features available to all participants Self mute unmute toggle All conference participants including the chairperson can put themselves on mute by dialing 79 While on mute the participant can listen to the conference To unmute the participant dials 79 again Because there is one command for mute and unmute the system announces to the participant one of two possible voice messages Muted or Unmuted Only the participant that activates the command hears the mute unmute announcement The mute unmute command is available to those participants who dial into the conference and who the chairperson brings into the conferen
158. ithin the same switch Phantom TN 254 optional but required if Phantom TN is used Network ACD Enhanced Overflow 178 optional but required for the dual card configuration The following packages are optional but are required for billing Call Detail Recording CDR package 4 CDRwith Charge Account CHG package 23 Charge Account Authorization Code Base CAB package 24 Meridian SL 100 software packages In addition to the standard Meridian SL 100 software the following software packages are required ACD Basic ACD Routing Enhancement MSL Digital Phones M2000 Display MSL Flex LEN on IPE MSL Enhanced Peripheral Equipment IPE Table 2 describes the ICB hardware specifications Hardware specifications Port capacity 12 32 ports on a single card Up to 62 ports in a dual card configuration unless chairperson control is required on the second card in which case the capacity is 60 ports Capacity upgrades Upgradeable from 12 to 62 ports conferences Maximum number of Up to 10 simultaneous conferences with a total of 32 conferee ports per card 553 3001 358 555 4001 135 Standard 02 00 July 2006 Engineering guidelines 37 Table 2 Hardware specifications Continued Maximum number of BUI sessions Up to 20 simultaneous user sessions on the BUI Same is true in dual card configuration There can be up to 500 users per card Maximum number of TUI sessions Only
159. l equipment VT100 type terminal Use a VT100 terminal for initial card configuration After initial card configuration use the BUI to perform operations administration and maintenance OA amp M Connect the terminal to the ICB RS 232 interface using one of the following methods e Direct connections directly to the IPE module I O panel directly to the DB 9 connector on the NT5D52 Ethernet Adapter card installed on the I O panel e Remote connections to the IPE module I O panel through a modem connection The terminal interface must be set at 9600 baud 8 data bits 1 stop bit and no parity The flow control is hard wired do not use XON XOFF flow control 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description 27 Ethernet application ICB Ethernet use has the following characteristics e The ICB Ethernet connection is separated from the external LAN traffic by a firewall e The Ethernet Adapter connection for ICB is NT5D52AA for the IPE module application e The Ethernet provider assigns the IP address for the ICB Enter the IP address from the Maintenance terminal e To access the ICB CLI over the Ethernet use a TELNET client ona PC workstation or in the LAN ICB operation The ICB provides flexibility in configuring conferences Configure conferences as follows e pre scheduled conferences with a fixed number of ports and start stop times e pre scheduled conferences with a vari
160. l reserved ports are taken the port can be available if there are un reserved ports on the ICB card and the port expansion feature is enabled for that conference If all reserved ports are taken and there are no unscheduled ports available the system cannot complete the call Note When the chairperson dials out to another ICB conference two ports are seized the dial out port of the local ICB and the dial in port of the remote ICB This connection can be terminated only if the chairperson drops the dial out port of the local ICB However normally the dial out call is a telephone so the system only seizes one port Dial out Authorization The Dial out Authorization feature enables the chairperson to connect external parties to the conference when the desired destination number is restricted This feature uses the Meridian Authorization feature As such the chairperson must be aware of outdialing restrictions and know the authorization access code Flexible Feature Code FFC or Special Prefix SPRE on the CS 1000 Auth Access on the CS 2100 Meridian SL 100 The chairperson must enter the whole string of authorization numbers as the example in Figure 72 on page 138 shows There are no confirmation tones or dial tone in the middle of dialing Nortel Integrated Conference Bridge Service Implementation Guide 138 Telephone user interface Figure 72 Dial out Authorization dialing example Auth FCC Meridian 1 Auth A
161. lation Normal user administration is performed from a separate window in the Administration BUI 4 Dual Card Meetings define the parameters for dual card meetings This step appears only in the primary card of a dual card ICB configuration Conventions All Installation Wizard windows list the steps on the left of the window During installation advance step by step by clicking on the Submit amp Continue button After installation is complete access a specific step directly by clicking on its name in the list Step 1 Basic Card Settings Figure 28 on page 74 shows the Basic Card Settings window Click on the Install Wizard link on the ICB Dashboard to access this window Nortel Integrated Conference Bridge Service Implementation Guide 74 Installation and configuration Figure 28 Installation Wizard Step 1 Basic Card Settings window http mi ft isapijredir dll NORTEL ie LDAA EE mieie ue ICB Installation Wizard Step I Basic Card Settings Name ICBfAlpha IP address 62 90 58 231 Type amp Single Card Basic Gard Settings Dual Card Primary Dual Card Secondary Access Numbers Default Language American_English x Define First User Time Zone GMT 02 00 IP address of E mail Server 62 90 58 229 optional required for E mail option From E mail address by which ICB identifies itself Jadmin ICB4 telrad co il Dual Card Meetings Automatic Call Distribution
162. line greeting and scheduling data future conferences e Reports includes error logs e Customized greetings greetings for future meetings Note because this item can reach a large file size a technician may prefer to exclude it Time The database can be backed up immediately or scheduled as a daily weekly or monthly backup For scheduled backups determine the e hour of the backup hours only no minutes e day of the week if weekly e day of the month if monthly 1 28 only Nortel Integrated Conference Bridge Service Implementation Guide 188 Maintenance Table 49 Backup considerations Continued Destination Backup files to one of the following destinations e The secondary PCMCIA device inserted in the upper slot of the ICB card e A remote FTP server The system compresses zips the backup files before transferring them Specify the server s IP address remote folder path FTP login and password for the remote server The system names the ZIP file according to the date It does not overwrite previous backups Note The remote folder must be an existing folder in the remote server if this path is not found the system puts the backup file in the folder reached directly by FTP e An E mail destination The system compresses zips the backup files before sending them The E mail address is the same one the system uses for other administration E mails for example reports and aged
163. llows the meeting to expand beyond the number of reserved ports if more than the anticipated number of participants show up The system adds ports only if there are enough ports available that is they are not reserved for another meeting Note The default setting is determined by the Administrator s default conference setting Keep one port for Click on this box to reserve a port for the chairperson When all but one of the chairperson ports are occupied and the chairperson has not yet dialed in the remaining port is not available for a participant If this box is not checked the system uses the ports on a first come first serve basis In this case if all the ports are taken up by participants the system does not allow the chairperson to enter the conference Note The default setting is determined by the Administrator s default conference setting Scheduling complete After scheduling a new meeting or modifying an existing meeting the Confirmation window appears to verify the entries The system displays the window after it stores the conference in the database See Figure 79 for an example Figure 79 Confirmation window Subject Number of participants 3 Start Sat 3 27 2004 2 30 PM Duration 30 minutes User access number 1114 Chairperson access number 1115 User Password 7247 Chairperson Password 3165 Indication for entry and exit Play Name on entry and Name on exit Gi Your conferen
164. lows e Daily every day at the hour specified e Weekly once a week on the specified day at the specified hour e Monthly once a month on the specified day 1 28 at the specified hour e Never the system does not perform an automatic backup the default The hour section is to the round hour that is hh 00 AM or PM Nortel Integrated Conference Bridge Service Implementation Guide 190 Maintenance Table 50 Scheduled Backup parameters Continued Destination Click on an radio button to define the backup destination as follows e The secondary PCMCIA device inserted in the upper slot of the ICB card the default e An E mail destination The system compresses the backup files before sending them The administrator defines the Administrator s E mail address in the General Setting window see Figure 57 on page 114 e Aremote FTP server The parameters for the FTP session must be defined as shown in the boxes below the FTP radio button The system compresses the files before transferring them The system names the ZIP file according to date so that it does not overwrite previous backups Contents Click on one or more box as shown in the window to select the contents of the backup Data is the default Manual Backup An administrator uses the window in Figure 84 to perform a one time manual backup Figure 84 ICB Dashboard Manual Backup window Manual Backu
165. lt error text gt Table 48 describes the error message fields Error message field formats lt serial number gt Four digits that provide a sequence for the messages It starts at 0001 at power up and increments by one for each message issued It wraps around when it reaches 9999 lt severity gt Severity levels are as follows CRITICAL indicates immediate corrective action is required for example the application cannot continue and or the card must be restarted MAJOR indicates urgent corrective action is required for example the BUI doesn t work but call processing continues to operate MINOR indicates the existence of a fault condition corrective action should be taken to prevent a more serious fault For example a problem affecting a single channel is minor so long as the system is still fully operational WARNING indicates a low level failure that almost does not impact a customer No corrective action is required because auto recovery is performed Frequent appearance can indicate a more serious problem INFO shows normal operational event notifications for example state changes in hardware or software time and date changes DEBUG for use by designers only Nortel Integrated Conference Bridge Service Implementation Guide 184 Maintenance Table 48 Error message field formats Continued lt error code gt Unique identifier of the event being reported It is
166. lumns in the table are as follows e Hour The hour of the day from 0 to 23 where 00 0 00 o clock to 1 00 o clock 01 1 00 o clock to 2 00 o clock etc e Max Ports The maximum ports busy by actual calls during this hour e Duration min sec The total duration in which all ports are busy during this hour When the value is greater than 0 the value in the Max Ports column shows that card s capacity The duration field in CSV format appears as two separate columns the BUI combines the columns for easy viewing There is one line in the table for each hour of the day so this window does not require a Next Page button Overbooking Report CSV The system generates the Overbooking Report on a daily basis Each line of the over booking report contains the following information e 1st field hour 00 23 e 2nd field maximum number of ports 00 32 e 3rd field duration in minutes 00 60 e Ath field duration in seconds 00 59 The total number of lines is 26 The first line is for the date the second line is for the field names and 24 lines are for every hour as follows DATE lt month name gt dd yyyy hour max ports duration minutes duration seconds 00 lt max port gt lt duration minutes gt lt duration seconds gt 01 lt max port gt lt duration minutes gt lt duration seconds gt 02 lt max port gt lt duration minutes gt lt duration seconds gt 03 lt max port gt lt dur
167. m N is the proportional fraction of 8 for example 16 4 for a card with 16 ports Default N 0 no overbooking Reserve port for TUI Click in the box to dedicate one of the card s ports for TUI access which is not available for meetings When this box is not checked the system does not reserve a port for the TUI when all ports on the ICB are busy the TUI is inaccessible Name recording length Enter the duration in seconds of the spoken name in the name entry option When the system prompts the callers for their name recording after the beep takes place for the specified duration Range 2 10 seconds Default 2 seconds Conference auto generated password length Enter the number of digits for the conference or chairperson password when a user selects the password to be automatically generated by the ICB Meeting closed second warning message Click the box to have hear the second warning message 2 minutes before ending the meeting Nortel Integrated Conference Bridge Service Implementation Guide 110 Browser user interface Table 23 General Settings window fields Continued Week working Select the range of working days from the pull down menu The ICB uses this days information when creating recurrent conferences with the option Workday Range Any day of the week Default Monday to Friday Outdated From the pull down menu select the number of days these files
168. made up of the following two parts e astring of up to six letters indicating the firmware component that originates the message e three decimal digits comprising the error number within this component lt timestamp gt Date and time of the message in the format MM DD hh mm ss ff where MM month number DD day of the month hh hour in 24 hour format mm minutes ss seconds fff fraction of second in milliseconds lt error text gt Short description of the problem or event and related parameters for example port number Error message procedures Follow the steps in Procedure 37 to view the on line error message documentation Procedure 37 Access the on line error message analysis tool Access the CLI SM directory and enter the following SHO The CLI prompts you for to enter the error code Enter the error code for which you want information For example enter MNGMMI109 Note The letters are case sensitive and must be entered exactly as they appear in the error message The CLI prints the following related information about the message lt Syntax gt definition of the message syntax Meaning shows what the message indicates Parameters description of the message parameters fields 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 185 Action steps to follow to isolate the problem and or fix it Impact possible effects of
169. manent conference the owner cannot modify or delete the conference unless they are an administrator Thus this field is only for billing and logging reference Default The administrator that defines the conference Chairperson Enter the name of the chairperson for user s reference Range Text up to 20 characters Default Empty Access Numbers section DN pair usage option The administrator must select a DN pair from the list The list shows pairs of numbers in the format conference chairperson The system checks the availability of the number when the form is submitted for execution If the number is not available the operation fails Password section User Password Enter an optional password for the conference If configured callers must enter this password to join the conference Available options are as follows e None no password e Automatically assigned The system automatically generates the password The administrator sets the password length from 4 to 8 digits e Define a password The user defines the password The range is 4 to 8 digits The window shows the password as it is entered The system does not check the password for uniqueness Different conferences can use the same password Note The default setting is determined by the Administrator s default conference setting Nortel Integrated Conference Bridge Service Implementation Guide 134 Browser
170. many times as needed to cover the window s space Upgrades Users See Upgrade procedures on page 215 for more information about how to use the Dashboard to perform card and firmware upgrades This section enables an administrator to go directly to the following windows e Users List e New User e Search Users List Figure 59 on page 118 shows the User List window which is the main window for users administration Nortel Integrated Conference Bridge Service Implementation Guide 118 Browser user interface Figure 59 ICB Dashboard User List window Search for Users BP Users List showing 11 20 outof66 4M Previous 10 Next 10 gt bezeg User bezeq davidg fromru com Calvin Moore User cmoore 8574637 cmoore wxyz cam Cathy Executiveuser novau3 Dan Frederick Superuser Outlook dfred 3847653 dfred wxyz com Darryn Broadfoot User l amp Outlook broad 3875643 broad wxyz com Dave Hubbard Administrator dhubbard 2985743 hubb wxyz com David Arthurs User dart 6857485 dart wxyz com Donald Bayer User dbayer 2387465 dbayer wxyz com Ed Foote Administrator foote 4857632 edfoote wxyz com Edward Thoms User ethoms 8695847 ethoms wxyz com m fm m fafu Oe OL oo for selected users Click on this button to delete selected users Click on this button to reset a selected user s Before deleting the system displays the following password back to the initial password that is dialog box for example Are y
171. me document is 02 01 The second two digits indicate the issue The issue number increases each time the document is revised but re released in the same 553 3001 358 555 4001 135 Standard 02 00 July 2006 About this document 15 software release cycle For example the second release of a document in the same software release cycle is 01 02 FOR MORE INFORMATION To determine whether you have the latest version of this document and how documentation for your product is organized check the release information in the Meridian 1 Library Navigator or the Meridian SL 100 Master Index of Publications References in this document Nortel Networks Communication Server 1000 If you are installing the ICB in a Communication Server 1000 see the following documents for additional information Large System Management 553 3021 500 Large System Planning 553 3021 120 Transmission Parameters 553 3001 182 Call Detail Recording 553 3001 100 Input Output Administration 553 3001 311 Features and Services 553 3001 306 Nortel Networks Communication Server 1000S If you are installing the ICB in a Communication Server 1000S see the following documents for additional information Planning and Installation Guide 553 3031 120 Installation and Configuration Guide 553 3031 210 Maintenance Guide 553 3031 500 CS 2100 or Meridian SL 100 If you are installing the ICB in a CS 2100 Meridian SL 100 see the following documents
172. mentation Guide 6 Publication history 553 3001 358 555 4001 135 Standard 02 00 July 2006 Contents About this document 13 Product description 17 Purpose 17 ICB description 17 Conference administration 17 System overview 19 ICB conference feature summary 19 Hardware overview 21 ICB hardware design characteristics 23 External equipment 26 ICB operation 27 Join the conference using the direct meeting access method 29 Join the conference using the single DN access method 30 Expand the conference 33 End the conference 33 Engineering guidelines 35 Purpose 35 System requirements 35 Software 35 Hardware 36 System capacity 37 Physical Capacity 37 System compatibility 37 Meridian 1 and Option 11 37 CS 1000 38 CS 2100 Meridian SL 100 system compatibility 38 Automatic call distribution resource allocation 38 LAN configuration 40 Global internet access 40 LAN intranet access only 41 Notes 43 Summary of LAN installation information 44 Nortel Integrated Conference Bridge Service Implementation Guide viii Contents Installation and configuration 45 Purpose 45 Getting started 45 Unpack and inspect the equipment 46 Take inventory 46 Verify IPE Slot s 46 Determine the access method 46 Installing the NTCW84JA I O Panel Filter Connector for a Large System 47 CS 1000 configuration 47 Summary 47 Assign ACD DNs 48 Define Phantom TN blocks 48 Configure DNs for a dual card conference 52 Assign CDR da
173. mmunicates with the system software by emulating a digital line card XDLC which allows existing software to control the operation of the ICB Configure each ICB port as an Automatic Call Distribution ACD M2616 digital telephone set System overview The ICB comes as a single card or a pair of cards if additional ports are required to support a dual card meeting Each card stands alone even in the dual card configuration For dual card meetings the primary card uses ports on the secondary card The following rules apply Each card that is the primary and secondary has its own set of users There is no common list for both cards To schedule a conference the user logs into the card in which their account is defined If the user has two accounts one on each card they must try each card separately to find available resources for the conference There is no automatic pooling between cards A user super user or executive user can have accounts on many cards at a company that is a customer can have one person who administers multiple bridges for their company Dual card conferences can only be scheduled by users on the primary card ICB conference feature summary The ICB Allows volume control by conference participants Offers customized conference specific greetings Enables users to acquire and release chairperson control while ina conference Delivers pre meeting and post meeting participants notifications All
174. module cover plate This procedure is now complete Table 12 lists the pin number assignments for the Maintenance terminal cable that connects the IPE module I O panel that the following procedures use The cable connects to the nullmodem for direct terminal connection or to a modem for a remote maintenance terminal Table 12 Maintenance cable 1 25 Reserved 14 48 LAN_Rx 2 22 RS 232 Tx 15 13 Reserved 3 20 RS 232 Rx 16 14 Reserved 4 18 Reserved 17 15 Reserved 5 10 Reserved 18 36 Reserved 6 16 Reserved 19 37 Reserved 7 21 GND 20 19 Reserved 8 17 Reserved 21 38 Reserved 9 11 Reserved 22 39 Reserved 10 24 LAN_Tx 23 40 Reserved 11 49 LAN_Tx 24 41 Reserved 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 67 Table 12 Maintenance cable Continued 12 12 Reserved 25 N C Not Connected 13 23 LAN_Rx Refer to Figure 27 when connecting the Maintenance terminal that is VT100 in the following procedures Figure 27 Terminal connection through the Ethernet Adapter 1 0 Panel Backplane ICB Card Ethernet Adapter Backplane Cable Q G G Indicate three ways of connecting the terminal G100013 Procedure 5 Access the ICB directly 1 Position the Maintenance terminal on a desk near the system 2 Verify that the Ethernet Adapter card is on the I O panel as described in Procedure 4 on page 66
175. mplementation Guide 122 Browser user interface Click on one of the Search by radio buttons to specify the field to search The following options are available e Name the system treats the whole name as one string and makes no distinction between first and last name e User Type e User ID The system searches the string depending on the entry in the Find letters field All values that begin with this string match the criterion The search is not case sensitive In the above example the field to search is by name and the letters to find are a The system displays all names that begin with a in a table similar to that in the User List table see Table 27 on page 118 Import users Use the Import User button in the User List window to import the user list from the mate ICB card in a dual card pair This button only appears in a primary or secondary ICB card it does not appear in stand alone ICB configurations Use this window to define the same users on both cards instead of re entering all user data a second time The user list can be imported after entering it on the first card Before importing the Dual Meeting parameters must be defined see Step 4 Dual Card Meetings on page 77 If the second card s IP address is not configured an error message appears After clicking on the Import User button the confirmation dialog box in Figure 63 appears Figure 63 ICB Dashboard Import Users Confirmatio
176. mpt enter the number of ports required for the conference 7 At the prompt enter the Conferee DN optional If a DN is not entered the ICB card generates one The ICB card determines the Chairperson DN automatically 8 At the prompt enter the password length optional 9 At the prompt enter the language optional After entering all conference parameters the ICB requests you to confirm the reservation Note If configured the web server sends a confirmation E mail This procedure is now complete Record a brandline greeting The TUI can be used to record the customized brandline greeting when an administrator TUI password is used for the login Procedure 22 shows how to use this feature Note Although the greeting can be recorded in any language the TUI instructions are in English only Nortel Integrated Conference Bridge Service Implementation Guide 148 Telephone user interface Procedure 22 Use a brandline greeting 1 Dial the TUI DN Enter your TUI administrator ID and password The system responds with a menu and steps through how to operate the feature 2 The chairperson must activate the brandline greeting from the BUI This procedure is now complete The maximum length of the greeting is 10 seconds The system plays greetings to conference participants in the following order 1 Initial greeting a ICB factory greeting Welcome to the conference call b Brandline greeting Welcome to Com
177. n 1 2 After the ICB is installed and the IP parameters are configured try to ping from any host in the C LAN to the ICB or from the ICB toa host on the C LAN In the case of World Wide Web access try accessing the ICB from a browser HTTP access 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration Purpose This chapter describes how to prepare the system for installation install the ICB into e the IPE module for Meridian 1 e the Option 11 shelf e the Media Gateway for CS 1000 e the IPE module for CS 2100 Meridian SL 100 This chapter also describes how to connect the ICB to the administration terminal and configure the card The chapter contains the following sections e Getting started on page 45 describes the steps to use when preparing for an installation e CS 1000 configuration on page 47 shows how to configure the Meridian 1 and CS 1000 e CS 2100 Meridian SL 100 configuration on page 55 shows how to configure the Meridian SL 100 e ICB installation and configuration procedures on page 65 shows how to install the card and set up the web server e ICB Installation Wizard on page 72 describes how to use the BUI s Installation Wizard to complete configuration Getting started To begin the installation unpack and inspect the components take inventory and determine which IPE card slot s in which to i
178. n Table 21 Scheduling window Options section fields Password section User Password Enter an optional password for the conference If configured callers must enter this password to join the conference Available options are as follows e No password no optional password e Automatically assigned The system automatically generates the password The administrator sets the password length from 4 to 8 digits e Choose a password The user defines the password The range is 4 to 8 digits The window shows the password as it is entered The system does not check the password for uniqueness Different conferences can use the same password Note The default setting is determined by the Administrator s default conference setting 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 95 Table 21 Scheduling window Options section fields Continued Chairperson Password Enter a password for chairperson authentication This field has the same options as the user password Note The default setting is determined by the Administrator s default conference setting Does not appear f or dual card conferences because they do not support the recurrence option Recurrence section Recurrence Use this checkbox to activate or de activate the recurrence feature The adjacent criteria applies when this box is checked Note The recurrence option is only availabl
179. n 1 CS Nortel Integrated Conference Bridge Service Implementation Guide 176 Maintenance 1000 or from the IPE MAP Level using the Tst command CS 2100 Meridian SL 100 Sanity monitoring Sanity monitoring is a background routine that checks the operation of system resources such as CPU activity and memory allocation This background routine tries to restore normal operation if the system performance has degraded to an unacceptable level If all attempts to restore normal operation fail this routine restarts the system to restore operation If the soft reset is not effective the system initiates a full board level reset If the full reset is not successful the maintenance LED remains on Diagnostic commands Table 41 Meridian 1 CS 1000 overlay commands Each card performs diagnostic tests as part of the daily routines Diagnostic tests can also be activated from a maintenance TTY The boot time of the ICB from reset or power up to when the card is ready and from an ENLC to when the ports are idle is approximately two minutes All relevant system maintenance commands for an extended digital line card apply to the ICB and are handled transparently to the system Use LD32 to enable and disable an ACD M2616 telephone Table 41 lists some of the commands used to control the ICB status and functions Commands to enable disable ICB channels LD 32 DISC ENLC Disable Enable specified card DISU EN
180. n box Microsoft Internet Explorer og xj 9 Import users from ICB primary card 2 199 users are already defined in the secondary card Up to 301 more users can be imported The existing users will not be changed Continue cmai 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 123 Table 28 Table 28 describes the information that this message displays Import Users Confirmation box text First Indicates from which card the users will be imported If the card is the primary card it shows the IP address of the secondary card and vice versa Second Shows how many users are already defined in this card Third Shows how many users can be imported An ICB card can have up to 500 users When the number of users reaches 500 the system terminates the import process Fourth Informs the administrator that existing users will not be changed that is the system does not import a user ID if an identical user ID already exists on the card Fifth Asks for confirmation or cancellation of the import Click on the OK button to start the import process When the system completes the import it updates the User List window to include imported users At this point the user can be deleted or modified as per normal operation Call out Groups This section enables an administrator to go directly the following windows e Call Out Group List e Add New Call out Group Call Out Gr
181. n the following format hours minutes seconds DN lt description of event gt The date selected to display the conference log must be in the past The system deletes old log files after exceeding the predefined report aging time The system indicates if there are no log files for the specified date To access the Meeting Log Browser menu login as an operator or administrator Enter the Report Generation command rg RG or RGen and enter the Meeting Log Browser command ml ML or MLog Meetings Log Report CLI example Log ml year 1996 1995 month 02 03 day 20 15 14 55 06 2230 opened DN chair DN Ports Name_Entry Expansion Assist_DN 2230 2001 3 yes no 1000 Nortel Integrated Conference Bridge Service Implementation Guide 200 Reports 15 00 45 2220 expanded 15 01 00 2220 entry 24 Conferee entered conference on port 24 15 03 23 2230 ch_entry 4 Chair joined conference on port 4 15 03 56 2220 exit 14 Conferee left conference from port 14 16 35 09 2230 mmi_op lock Conference locked 16 44 15 2220 mmi_op unlock Conference unlocked 16 45 00 2220 closed 16 56 02 2230 ch_com dial_out 395945 Chair dials out DN 16 57 00 2230 ch_com return Chair returns without called party 16 58 20 2230 ch_com redial 395945 Chair redialed last dialed DN 16 59 16 2230 ch_com ret with_party Chair returns with called party 16 58 45 2230 ch_com count Chair counts conferee
182. n the Folder List 3 Select Properties The Calendar Properties window opens 4 Select the General tab 553 3001 358 555 4001 135 Standard 02 00 July 2006 Microsoft Outlook GUI 157 5 Select Forms in When Posting to this folder use The Choose Form window opens 6 Select the library in which the files were published e Ifyou published the forms yourself select Personal Forms Library in the Look In field e Ifthe ICB administrator published the files select Organizational Forms Library in the Look In field 7 Select the form name icbf and click Open 8 Click OK 9 Verify that you are using the correct version of the ICB form a Double click a timeslot in the Calendar b Choose Help gt About this Form from the toolbar The form version is displayed This procedure is now complete Follow the steps in Procedure 28 to change the default Calendar form back to the Microsoft Outlook Appointment form Procedure 28 Resetting the default Calendar form for Microsoft Outlook Open Microsoft Outlook Right click Calendar in the Folder List Choose Properties The Calendar Properties window opens Select the General tab Select Appointment in When posting to this folder use Click OK ouah Wn This procedure is now complete Removing the ICB files from the Personal Forms Library When searching for published ICB files Microsoft Outlook searches first in the Personal Forms Library then in the Organizational Forms L
183. nce Terminal IPE Module ICB Card IPE Module ICB Card VT 100 OA amp M Maintenance Terminal VT 100 OA amp M Intelligent Peripheral Equipment IPE Module G100009 Problem solving A problem can have more than one cause To isolate the cause a knowledge of ICB operation is required After identifying the cause the problem can be corrected by replacing defective cards connecting accidentally disconnected cables or correcting software security problems The Meridian system and the ICB provide built in self diagnostic indicators and software and hardware tools These diagnostic facilities simplify system troubleshooting and reduce mean time to repair MTTR Make sure that the Meridian system is operating correctly before diagnosing ICB problems FOR MORE INFORMATION Refer to the following e 553 3011 500 Small System Maintenance e 553 3021 500 Large System Maintenance e 553 3031 500 CS 1000S System Maintenance e 553 3041 500 CS 1000E System Maintenance e 555 4001 129 Meridian SL 100 Intelligent Peripheral Equipment IPE Reference Manual Nortel Integrated Conference Bridge Service Implementation Guide 172 Maintenance Updating the Microsoft Outlook GUI ICB form When the ICB form needs to be updated in Microsoft Outlook the form needs to be updated first by the Administrator The Administrator will then notify users that the ICB form
184. nce Use the Permanent Conferences List window to perform the following e Define a new permanent conference Click on the New Permanent Conference button to open the New Permanent Conference window e Edit an existing conference Click on the edit icon in the conference row of the Conference List table to open the Edit Permanent Conference window Note These two windows are identical except during the edit operation the window s title shows Edit Permanent Conference Figure 71 on page 132 shows the New Edit Permanent Conference window Nortel Integrated Conference Bridge Service Implementation Guide 132 Browser user interface Figure 71 ICB Dashboard New Edit Permanent Conference window New Permanent Conference General Subject Number of participants 4 z Owner ID stegreena Access Numbers Choose a number 1114 1115 7 conf chair F Password User Password Chairperson Password No password No password C Automatically assigned password Automatically assigned password C Define a password 4 to 8 digits Define a password 4 to 8 digits General Options T Emergency Conference Call Group 1 yuval z Indication for entry and exit Play NAME on entry and NAME on exit Discard input and return to the Permanent Conference Language American English x window M Keep one port for chairperson Discard input and re display Submit the request for execution de
185. ncel This procedure is now complete 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 187 Advanced troubleshooting The ICB provides the following tools for technicians to troubleshoot and debug problems based on error messages e Automatic trace back the system prints an automatic trace back list of predefined error codes This feature helps software designers solve errors e Automatic E mail notification the system can send an E mail notification containing a predefined list of error codes to the administrator or other address e Automatic card restart ICB restarts can be performed for a predefined list of error codes This feature enhances automatic recovery Note All the actions defined above can be limited to a predefined number of occurrences with a separate limit for each action Backup and restore procedures Files can be backed up and restored from either the CLI or the Administration BUI Backup An administrator schedules the backup from the administration BUI Table 49 shows the items to consider when scheduling an automatic backup Some of these items also apply to an immediate backup Table 49 Backup considerations Content Specify which of the following items to backup the default is never that is no backup however if another option is selected in the Schedule section the default contents is data only e Data configuration brand
186. ndix A Password security c Wait for the following banner to appear KKEKKKKKKKKEK KKK KKK KKK KKK KKK KKK KKK KK KKK KKKKEKKK KKEKKKKKKKKEKKKKKKKKKKKKEKSEK Running MAIN CODE ii Enter the token default This token must be entered within 15 seconds of the banner s appearance The restart process continues and more lines of text may appear When the power up process completes and the CLI is ready for input enter the factory default second level password that is login debug password no password Access the password editing command to display or modify the CLI name and password see Procedure 54 After logging out from the CLI normal login resumes This procedure is now complete Follow the steps in Procedure 54 to edit or view a password from the second level of the CLI Procedure 54 Use the second level CLI edit password command 1 2 Enter the second level login name and password Enter PA Admin or pa The CLI displays a list of available commands Enter the following command PSweditor or ps The ICB displays passwords and related parameters and prompts for values The system groups the parameters by sections to allow faster steps The sections are MIN_LENGTH CLI TELNET FTP and BUI This procedure is now complete 553 3001 358 555 4001 135 Standard 02 00 July 2006 Appendix A Password security 229 CLI Password Editor editing session The following is a e
187. ne ICB ports as ACD agents in SERVORD Define the digital set keys as follows e Key 1 ACD e Key 1 M0200 e Key 1 COMMUNICTR 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 59 e Key 2 Secondary DN e Key 3 Not Ready NRD e Key 4 ACD Not Ready ACDNR e Key 5 Fast Transfer FXR The following example shows how to datafill the ACD agents using SERVORD The configuration requires up to 32 LENs and 64 DNs ACD Incalls and Key 2 use a secondary DN Figure 18 QLEN example LEN IPE1 0000000 TYPE SINGLE PARTY LINE SNPA 214 DIRECTORY NUMBER 9971401 NON UNIQUE LINE CLASS CODE M2616 WITH DISPLAY AND HANDSFREE CUSTGRP BNRRCH SUBGRP 0 NCOS 0 RING Y ACDKEY INCALLS MICB1 1 N CARDCODE 5D51AB GND N PADGRP NPDGP BNV NL MNO Y PM NODE NUMBER 50 PM TERMINAL NUMBER 1 DNGRPS OPTIONS OPTIONS COMMUNICTR MSB ACDNR KEY DN 1 ACD 9971401 INCALLS MICBPRIM1 1 N 2 DN 9971501 KEY FEATURE 4 MSB 5 FXR 16 HANDSFREE Note When adding the display feature to the M2616 set use OPTKEY1 Option M0200 Define Agent IDs as consecutive numbers within the lower and upper limit see Step 1 Basic Card Settings on page 73 8 In table OFCENG set configure ALL_ACD_LOGIN_IDS_VALID Y Figure 19 OFCENG example PARMNAME PARMVAL ALLOW_RINGING_ON_TIP_SIDE N ALL_ACD_LOGIN_IDS_VALID This procedure is now complete Nortel Integra
188. ned image to the home page and a company logo to the title bar The title bar is fixed through the entire BUI session The following are the prerequisites for using this feature e The image must fit reasonably in the browser window Nortel Networks recommends that the image be no larger than 690 pixels wide and 420 pixels high e The logo must be no larger than 124 pixels wide and 40 pixels high e The image must be in GIF format The ICB Dashboard provides a tool for uploading and installing the customer s images see Company images upload on page 116 Fixed title frame Figure 34 shows the fixed title frame that appears on top of all conferences Subsequent screen captures do not show this frame 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 85 Figure 34 BUI fixed title frame Logout button terminates the session and returns to the home page login window NORTEL rks Conference Space for optional customer logo ICB logo Print button prints the current Nortel window Networks ini or om Help button displays user Logo andiimeo help relevant to the current window Help displays in a separate browser window Help window Clicking on the Help button on the title frame opens a separate browser window in which it displays the Help window This enables users to continue with BUI operations while the on line help is open The following three different help fil
189. needs to be updated The procedure to publish the new form is the same as publishing the original form See Microsoft Outlook Administrator to publish the ICB files to the Organizational Forms Library on page 154 or Publishing the ICB form in Microsoft Outlook by each Microsoft Outlook user on page 155 for the procedure details Users need to clear cache when the ICB form does not exist in Microsoft Outlook Follow Procedure 32 for the steps Procedure 32 Clearing the Microsoft Outlook forms Cache Open Microsoft Outlook Choose Tools gt Options The Options window opens Select the Other tab Click Advanced Options The Advanced Options window opens Click Custom Forms The Options window opens Click Manage Forms The Forms Manager window opens Click Clear Cache If no Clear Cache button is available you must delete the forms cache file manually follow the steps in Procedure 33 Click Close to close the Forms Manager window 9 Click OK to close the Options window 10 Click OK to close the Advanced Options window 11 Click OK to close the Options window e This procedure is now complete NO oO fF WD Procedure 33 Deleting the forms cache file manually 1 Close Microsoft Outlook 2 Go to the folder where the forms cache file is located e If you are using User Profiles go to C Windows Profiles lt username gt Local Settings Application Data Microsoft Forms e If you are not using Us
190. neral settings for the message Time format AM PM x hia GMT 02 00 Click here to submit i the changes and return DIO Prefix 972 3 15 Click here to open a window that to the dashboard ESN Prefix 828 shows how the E mail looks when Toll Free Prefix SOSOSCS the data in the window is applied Click here to discard a input and re display Lae Show Preview existing values 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 113 Table 26 The window shows the layout of the E mail The customizable text fields are editable Additional parameters to define appear at the bottom of the window Table 26 describes the options available in the Confirmation E mail Settings window Confirmation E mail Settings fields From The sender s address defined in the first step of the Install Wizard This field is view only CC Enter the E mail address or list of addresses which will receive a carbon copy CC of all confirmation E mails that the ICB sends Separate the addresses by a space BCC Enter the E mail address or list of addresses which will receive a blank carbon copy BCC of all confirmation E mails that the ICB sends The system hides these addresses they do not appear on the E mails Opening text Enter the header that appears before the fixed part of the E mail that is the meeting details Example company name or slogan Instructions for Participants
191. net port to each ICB card with an IP address subnet mask and gateway during installation Note On the CS 2100 Meridian SL 100 verify that there are enough DS30A links back to the extended peripheral module XPM to handle the traffic Nortel Integrated Conference Bridge Service Implementation Guide 40 Engineering guidelines LAN configuration ICB customers should select one of the following alternatives for BUI access e users and administrators access the ICB from the global internet the new capability of MICB Release 3 e users and administrators access the ICB from the customer LAN intranet only existing MICB Release 2 capability Global internet access Global internet access requires careful configuration of security elements Figure 6 shows a sample configuration Figure 6 Global internet access example World Wide Firewall ICB4 connection E LAN 10 100 Base T PBX E LAN connection IPE Module ICB BUI ICB BUI G100277 In typical configurations the firewall does not allow any kind of access from the World Wide Web into the C LAN Only access from the C LAN hosts to the World Wide Web is allowed for example HTTP and FTP 553 3001 358 555 4001 135 Standard 02 00 July 2006 Engineering guidelines 41 Hosts that need to be accessed from the World Wide Web must be placed in a special sub network called the Green and Red LAN The firew
192. ng from the voice menu The system prompts you to enter the reference number to identify the meeting c Enter the number received in step a The system repeats the number and prompts the user to confirm it or re enter it d Confirm or re enter the number The system provides a menu for recording the greeting similar to that used for the brandline greeting This procedure is now complete After recording the greeting it can be later verified re recorded or deleted Meeting details displayed in the BUI indicate whether or nota greeting exists This feature also applies to always on conferences However for always on conferences only the administrator can record the conference specific greeting A greeting recorded for a conference that is part of a recurrent chain applies to occurrences following that conference In dual card meetings the user or administrator records the custom greeting to the primary card The system automatically copies it to the secondary card so that all callers hear the same greeting Nortel Integrated Conference Bridge Service Implementation Guide 150 Telephone user interface 553 3001 358 555 4001 135 Standard 02 00 July 2006 eererele 2 O1 Microsoft Outlook GUI Purpose This chapter describes how to use the Microsoft Outlook Exchange GUI for audio conference scheduling The chapter contains the following sections e Overview on page 151 introduces the Micros
193. ng distance number and after two minutes returns to the meeting without the dialed party The following record appears in the CS 1000 CDR C 040 00 5215 T095019 20 07 08 55 00913451312340000000007 amp 0000 0000 N 041 00 5215 T095019 20 07 08 57 00 02 12 A 3331 amp 0000 0000 Maintenance Error Report BUI Maintenance Error Report Figure 91 shows how the BUI Maintenance Report Figure 91 Maintenance Error Report BUI example Report Viewer Select report type and date and press Display Report Type Eror z Previous day 4 z an z 2002 z Display Report Next day Download report to your computer DATE Jan 24 2002 No Severity Err code Timestamp Message 0001 Minor BBFo50 10 00 03 BBF_GetConfigVar failed fs_open_f for filename a user schedule ini rc 200b 0002 Info PH603 10 22 43 Time and Date update OLD 13 10 2001 22 46 54 NEW 13 10 2001 22 45 54 0003 Minor BBFO50 11 30 08 BBF_GetConfigVar failed fs_open_f for filename a user schedule ini rc 200b 0004 Minor BBFO50 12 15 00 BBF_GetConfigVar failed fs_open_f for filename a user schedule ini rc 200b 0005 Info PHOOO 12 43 20 Midnight re scheduling 0006 Minor BBFO50 14 01 22 BBF_GetConfigVar failed fs_open_f for filename a user schedule ini rc 200b Nortel Integrated Conference Bridge Service Implementation Guide 210 Reports The Maintenance Error Report appears in the table in this window The window shows the same text l
194. ng ways e From the LOGIN window enter the chairperson access number and chairperson password of the active meeting e From the Meetings List window in the Control column click on the gavel icon next to an active meeting in the list A window opens showing details of the specific meeting Users cannot select another conference to control when this window is open The BUI allows only one active window per meeting The associated voice port is the one identified as chairperson by access number Figure 45 on page 99 shows the window when a chairperson is on the call There is a different window when there is no chairperson present see Figure 49 on page 104 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 99 Figure 45 Meeting Control window Active chairperson Participants amp announce Disconnect all 4 attending 4 invited Add a Participant Add a Group 1 Marketing J i Oil Call assistant enter a phone number or choose a group and press Dial Participant List Unavailable Dial In Consult Unavailable Dial In Consult Unavailable Dial In Consult Refresh Updates and re displays the window Table 22 describes the options available in the Meeting Control window Table 22 Meeting Control window fields Conference section Add 15 minutes button Click on this button to add 15 minutes to the conference duration The chairpe
195. nnection 553 3001 358 555 4001 135 Standard 02 00 July 2006 Reports 197 4 There are two ways to select the date a Click on Previous Day or Next Day links The requested report will be displayed b Click the appropriate date from the drop down boxes Then click the Display Report button The requested report will be displayed 5 The reports can be downloaded to the Administrator s PC by clicking the Download button The file downloads to the location defined in the local file selection dialog box of the Windows operating system This procedure is now complete The following sections in this chapter show examples of the reports Short Connection Report BUI Short Connection Report Figure 87 shows how the Short Connection Report looks when accessed from the BUI Figure 87 Short Connection Report BUI example Report Viewer Select report type and press Display Report Report Type ShortConn v Display Report Reset Counters The Short Connection Report always shows the current status the date cannot be selected The report displays the same text as what CLI displays after the SMaint SCon Print command The window does not shows ports with all zero counters The Reset Counters button sets all counters back to zero similar to the CLI SMaint SCon Reset command CLI Short Connection Report Use the Short Connection Report menu to present or reset the short connection peg count To acc
196. nouncement to the chairperson indicating that there are no conferees on the conference The announcement is followed by 60 seconds of music The conference remains active so conferees can dial in again Drop last dialed conferee The chairperson can drop the last conferee to join the conference through dial out by dialing 97 The chairperson can drop the last conferee to dial in by dialing 92 These commands are not repeatable that is the chairperson can drop the last conferee to dial in but not the second to last to dial in If the chairperson is the last to dial into the conference the ICB card cannot execute the 92 command Conference duration expansion The chairperson can expand the duration of a conference by 15 minutes by dialing 98 If the expansion is successful the chairperson receives the voice message Your meeting duration has been expanded If the duration expansion is not successful because there are not enough resources such as ports or DNs the chairperson receives the message Your meeting duration has not been expanded The maximum conference duration including all chairperson expansions is 12 hours The ICB card does not permit conference duration expansion to a conference scheduled to end within three minutes of the expansion request Chairperson command summary Table 33 lists conference commands that the chairperson can execute on the telephone set while a conference is in progress Chairpers
197. nstall the ICB card s See Table 1 on page 24 for a complete listing of the ICB hardware Nortel Integrated Conference Bridge Service Implementation Guide 46 Installation and configuration Unpack and inspect the equipment Unpack and inspect the equipment for damage Follow the steps in Procedure 1 before performing the installation and configuration procedures in this chapter Procedure 1 Prepare for the installation Remove items from the installation site that can generate static charge Use antistatic spray if the site is carpeted Ground yourself before handling any equipment Remove equipment carefully from its packaging Save the packaging in case the card has to be returned 5 Inspect the equipment for faults or damage Report any damaged component to your Nortel Networks representative and the company who delivered the equipment A OND This procedure is now complete Take inventory After unpacking and inspecting the equipment verify that all necessary components are on site before beginning the installation Check the equipment received against the shipping documents Report any missing parts to your Nortel Networks representative Verify IPE Slot s The ICB card can be installed in any IPE card slot associated with full 50 pin I O cables Table 4 lists the Meridian system modules and the card slots appropriate for ICB installation Table 4 ICB installation into card slots NT8D37BA EC IPE modules and
198. nt The number of TNs LENs is equal to the maximum number of ports provided by the ICB card For an ICB with 32 ports active the configuration requires 32 TNs LENs TNs LENs require 32 DNs for the ACD incalls key and 32 DNs for the secondary directory number SDN key Key 2 553 3001 358 555 4001 135 Standard 02 00 July 2006 Engineering guidelines 39 e An ICB card configured to the maximum capacity of 32 ports and 10 simultaneous conferences requires 87 ACD DNs and 32 TNs LENs as follows one ACD DN assigned to the ICB card 32 TNs LENSs assigned to the 32 ports 1 PDN and 1 SDN for each TN LEN these can be internal DNs non DID 20 ACD DID DNs 10 DN pairs for dialing into the potential conferences Note For single number access replace this with 1 DN 1 DN for TUI access Full 62 port dual card conferencing using the direct meeting access method requires the following e Two ICB cards and six ACD groups as follows 64 ACD agents 32 for each card non DID 64 secondary DNs for these agents non DID 36 DNs for simple conferences 9 pairs in each card Note For single number access replace this with 2 DNs 1 for each card 1 DN for dual card conference access 1 DN for dual card chairperson access 1 DN for the link DN non DID 1 DN for the transfer DN non DID 2 DNs for TUI access 1 for each card This provides a total of 170 DNs 40 of which are DID e Assign an Ether
199. ntenance Report Error CLI example The following example displays the maintenance report for March 15 1996 STest MReport SCon ARchivdb REstordb CRestart mr year 1996 1996 month 11 03 day 22 15 1234 timer101 ch01 16 16 18 111 9000 Num 100 Timing Stop 00 1235 sig100 ch00 16 17 05 234 9900 SIG Q_APP in msg 0000005A 0001 HW PCMCIA001 In0077 ch01 16 25 29 836 PCMCIA card inserted in socket 1 year 1996 STest MReport SCon ARchivdb REstordb CRestart 553 3001 358 555 4001 135 Standard 02 00 July 2006 mareretele gt O1 Upgrades Purpose Overview Table 56 This chapter provides procedures for upgrading your system to ICB Release 4 from previous releases and for upgrading sub issues of ICB Release 4 The chapter contains the following sections e Overview on page 211 introduces the ICB upgrade strategy e Planning for an upgrade on page 214 provides information to help prepare for an upgrade e Upgrade procedures on page 215 provides system upgrade procedures The ICB Release 4 can be upgraded from MICB Release 2 and MICB Release 3 but not from MICB Release 1 A new board and a new flash card are provided when upgrading The vintage BC and flash card are replaced in upgrading The dongle remains Upgrades cannot be completed over the web A new keycode is required when upgrading Table 56 shows the upgrade paths regarding the conversi
200. odem adapter into the DB 25 female connector on the modem 5 Insert the modular RJ11 plug into the RJ11 jack on the modem 6 Insert the other end of the RJ11 plug into the RJ11 jack on the wall This procedure is now complete Procedure 10 Access the ICB remotely using a LAN hub Option 11C or CS 1000 1 Verify that the Ethernet Adapter MAU is installed in the Option 11C or CS 1000 Insert the industry standard MAU into the Ethernet Connection on the back of the Call Server and Media Gateway Note The MAU comes with the cable kits for the Call Server and Media Gateway 2 Insert the modular cable RJ 45 plug into the RJ 45 jack on the Ethernet Adapter MAU 3 Insert the RJ 45 plug at the other end of the modular cable into the LAN hub 4 Make the rest of the Ethernet connections as required using standard Ethernet connection rules This procedure is now complete Procedure 11 Install ICB cards 1 Identify the card slots selected for ICB card s Refer to Table 4 on page 46 2 Make sure to properly place the PCMCIA hard drive card in the lower faceplate PCMCIA slot 3 Pull the top and bottom extractors away from the ICB faceplate 4 Insert the ICB card into the card guides and carefully push it until it makes contact with the backplane connector 5 Push the top and the bottom extractors towards the faceplate to insert the ICB card into the faceplate connector and to lock it in place 6 Observe the red LED at the top of the facepl
201. oft Outlook GUI c Choose Tools gt Forms gt Publish Form As The Publish Form As window opens See Figure 74 on page 154 for a depiction Select Personal Forms Library in the Look In field e Enter a Display name and a Form name such as icbf f Click Publish Note Click Yes if asked to replace an existing form g Close the Calendar window Do not save the appointment This procedure is now complete The ICB files must be published in Microsoft Outlook before the ICB user can configure the ICB form as the default Calendar form in Microsoft Outlook When the Microsoft Outlook Administrator has published the ICB form to the forms library follow the steps in Procedure 27 on page 156 to configure the ICB form as the default Calendar form in Microsoft Outlook Several languages may use the same form name If an administrator needs to have several languages create a file called outlangs tbl This file should be placed in the Microsoft Outlook folder This file should contain a table describing which language uses which form See Table 37 for an example Table 37 Language form to use American English icbf oft French icbf oft U K English icbf oft Chinese Traditional cnicb oft Procedure 27 Select the ICB form as the default form in Microsoft Outlook 1 Open Microsoft Outlook Note Before beginning this procedure obtain the name of the published ICB form file For example icbf oft 2 Right click Calendar i
202. oft Outlook GUI and its system requirements e Scheduling a new conference on page 160 describes the interface that users and super users can use to schedule conferences e Setting a delegate user for Microsoft Outlook Calendar on page 167 describes the process that users can use to delegate a user Overview Users using Microsoft Outlook can schedule and manage ICB conference information using Microsoft Outlook as an alternative to the Browser User Interface To access the ICB server use the following Microsoft calendar GUIs e Microsoft Outlook version 2000 XP or 2003 e Microsoft Exchange version 5 5 2000 or 2003 Since meetings automatically appear in the user s Outlook calendar the user does not have to book the meeting in two places Browser User Interface and Microsoft Outlook Microsoft Outlook sends out e mail invitations to all invited parties When the meeting is created the conference DN and password are added to the e mail invitation The chairperson information is not added This information can be verified by pressing the Display button ICB conferences can be scheduled up to one year in advance Nortel Integrated Conference Bridge Service Implementation Guide 152 Microsoft Outlook GUI Recurrent meetings can be created in Microsoft Outlook Meetings can be scheduled up to one year in advance up to 52 occurrences Since Microsoft Outlook allows for longer scheduling meetings scheduled
203. on commands 0 lt DN gt Dial out to a DN called party directory number which is not a conference participant O Dial out to the assistant DN 2 lt GN gt Group call out where GN is the group number to call 4 Lock or unlock the conference Nortel Integrated Conference Bridge Service Implementation Guide 142 Telephone user interface Table 33 Chairperson commands Continued 7 Volume control 10 All ports mute unmute toggle 19 Self mute unmute toggle 52 Release chairperson control 60 Count conferees and announces names to all participants 69 Count conferees and announces names to chairperson only Activates a scrolling menu for the chairperson see Table 35 on page 143 81 Voting Yes agree 82 Voting No disagree 83 Voting abstain 90 Drop all ports except the chairperson s port 91 Drop the last dialed out port 92 Drop the last dialed in port 98 Extend the conference by 15 minutes 99 Stop or start the initial conference music by the chairperson which is possible only when the chairperson is the first person joining the conference The first entry stops it the second entry starts it i Abort current command Redial last dialed DN Start or stop the help menu Table 34 shows the commands available during a dial out call that is after dialing 0 lt DN gt Table 34 Cha
204. on in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication number 553 3001 358 Product release ICB Release 4 Document release Standard 02 00 Date July 2006 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback NORTEL
205. on of hardware and customer data ICB upgrade paths MICB Release 1 NT5D51AA ICB Release 4 NT5D51BC No MICB Release 1 NT5D51AB ICB Release 4 NT5D51BC No MICB Release 2 NT5D51AB ICB Release 4 NT5D51BC Yes MICB Release 2 NT5D51AB ICB Release 4 NT5D51BC Yes Nortel Integrated Conference Bridge Service Implementation Guide 212 Upgrades Table 56 ICB upgrade paths Continued MICB Release 3 NT5D51AC ICB Release 4 NT5D51BC Yes ICB Release 4 NT5D51AC ICB Release 4 NT5D51BC Yes Note There is an upgrade from MICB Release 1 to ICB Release 4 but data conversion is not supported This is the same as a new installation Insert a PCMCIA card into the top PCMCIA slot accessible through the ICB faceplate for external memory expansion new voice announcements and firmware upgrades The available storage for voice prompts on the PCMCIA disk is 130 Mbytes providing 260 minutes of voice recording The ICB uses the PCMCIA ATA Type II and Type Ill Flash cards for ICB software upgrade and backup The ICB card has two PCMCIA sockets PCMCIA hard drive cards store ICB voice prompts and firmware code The ICB ships with the PCMCIA hard drive The bottom socket houses the PCMCIA hard drive card that contains the current firmware and customer data Use the top socket to upgrade the firmware Figure 92 on page 213 shows how to load PCMCIA cards into the ICB faceplate slots to upgrade th
206. on the file server ICBDATA ZIP Run the REstordb command with the parameter indicating this is a restore following an FTP download The system prompts for the source Select FTP The system prompts for the following parameters IP address path to file login and password Enter the information as appropriate and press the Enter key The system restores the data This procedure is now complete During the restore process the card disables itself and does not answer calls It also does not accept changes from the BUI Backup and restore process log The backup process sends messages to the CLI window The messages can be viewed while the process is running by accessing the CLI Nortel Integrated Conference Bridge Service Implementation Guide 194 Maintenance The system generates two files that contain information about the backup progress The backup log in the USER directory contains one line for each of the last backups and restorations up to a maximum of 20 Each line contains the following e atime stamp e whether it was a manual or scheduled backup to disk or E mail e whether it was a restoration and from which source e whether it was successful or failed The LASTBKP LOG file in the GNR directory provides a more detailed report This file contains much of the information that the CLI prints while the process is running The system keeps this file with the backup database regardless of how the backup is
207. onference and the chairperson DN is the number the chairperson dials Configure the DNs in the Meridian CS 1000 system when installing the ICB card The total number of DNs is equal to two times the number of simultaneous conferences For example 10 simultaneous conferences require 20 DNs 10 main DNs and 10 chairperson DNs Nortel Integrated Conference Bridge Service Implementation Guide 30 Product description When several conferences occur simultaneously in the same ICB card the conferee dials the DN assigned to a specific conference The ICB card identifies the dialed DN and routes the conferee to the appropriate conference represented by that specific DN The system assigns all ports on the ICB card to the appropriate conference through the ACD DN assigned to that ICB card The chairperson dials the chairperson DN to a specific conference This number is different from the DN dialed by the conferees for the same conference The ICB performs DTMF detection on ICB ports identified as chairperson ports DTMF detects when conferees enter a conference password A conference can start without the chairperson If all allocated ports for a conference are taken up with conferees the chairperson cannot join the conference unless a port is specifically reserved for the chairperson The chairperson can also join if the system allows conference expansion and there are free un scheduled floating ports available The first conferee joining
208. onference and chairperson bridge DNs Refer to Figure 16 on page 58 This step provides the following a b c d Main DN for conference ACD groups to access the ICB agents on the card Conference DNs and Chairperson DNs TUI DN and Assistant DN Single number access conference and chairperson DN 4 Define the night service route from ACDGRP NSROUTE The night service DN assigned in table OFRT allows conference and chairperson ACDGRPs to route to the ICB card ACD agents Table DNROUTE defines the routes Figure 17 on page 58 shows an example of table OFRT routing to 214 997 1400 ICB DN assigned in table DNROUTE 5 Use the following tables and command interfaces Cls to datafill the ICB for single card configuration Table LNINV Table ACDGRP Table ACDSGRP Table ACDLOGIN Table CUSTACD optional Table ACDENLOG optional Table DNROUTE Table OFRT Table OFCENG Service Orders Figure 12 LNINV example LEN CARDCODE PADGRP STATUS GND BNV MNO CARDINFO IPE1 00 0 00 00 5D51AB NPDGP WORKING N NL Y FLXA Note Cardcode can also be configured as an 8D02 digital line card Figure 13 ACDGRP example ACDNAME CUSTGRP ACDRNGTH THROUTE NSROUTE PRIOPRO DBG MAXCQSIZ MAXWAIT ACDMIS MSQS DISTRING OBSWTONE FRCNGTSV OPTIONS MICB BNRRCH 12 OFRT 600 OFRT 600 0 Y 20 NN NONE N N ACDDISP 4 NONIMCUT Nortel Integrated Conference Bridge Service Implementation Guide 58 Installation and conf
209. onnector The NT8D81BA is compatible with a 10BaseT TLAN If a 100BaseT TLAN is required order the NT8D81AA Backplane to I O panel ribbon cable assembly to replace it Do not install the NTC W84JA filter connector onto the existing non removable filter connector CS 1000 configuration Prior to installing any of the ICB hardware configure the system software for the ICB card s through the system TTY terminal Summary The following summarizes the tasks for configuring the CS 1000 1 LD 23 Define the ACD DN assigned to the ICB card 2 Define DNs using either LD 23 Define ACD DNs and assign them to the ICB card or LD 10 Define Phantom TNs and forward them to the ACD DN assigned to the ICB card 3 LD 11 Configure ICB ports as digital sets 4 LD 23 Configure the main DN for dual card conferences 5 LD 15 Configure the CDR data if the feature Charge Account is used for billing Nortel Integrated Conference Bridge Service Implementation Guide 48 Installation and configuration Assign ACD DNs The first step is to assign ACD queue Table 5 LD 23 Define the ACD queue assigned to the ICB card REQ NEW Add new data TYPE ACD ACD data block CUST XX Customer number ACDN XXXX ACD DN assigned to the ICB card MAXP 32 Maximum number of ACD agent positions HOML NO Logout on handset removal Table 6 LD 23 Assign the ACD DNs for the ICB card REQ
210. ook 2003 the script in shared folders must be enabled Tools gt Options gt Other gt Advanced Options Nortel Integrated Conference Bridge Service Implementation Guide 168 Microsoft Outlook GUI 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance Purpose This chapter describes how to maintain and troubleshoot the ICB card and associated equipment The chapter contains the following sections e Maintenance overview on page 169 introduces the maintenance strategy e Updating the Microsoft Outlook GUI ICB form on page 172 shows the process for updating the Microsoft Outlook GUI form e Diagnostic tools on page 174 lists the available maintenance tools e CLI command summary on page 178 shows the commands technicians can use from the CLI to perform maintenance activities e ICB fault isolation and correction on page 181 describes faults and shows recommended recovery actions e Error message handling on page 183 describes the on line error message system e Backup and restore procedures on page 187 provides procedures for backing up and restoring data Maintenance overview Perform operations administration and maintenance OA amp M of the ICB system by using the command line interface CLI Access the CLI through the following e ATTY terminal connected to the ICB card or through a PC emulating a terminal The
211. opies the files from the FTP server and performs a restart When the restart is complete the current BUI session is lost Login again as an administrator When returning to this window the new firmware version should appear in the top right corner of the window This procedure is now complete Upgrade to the single DN access method Follow the steps in Procedure 48 to upgrade an existing MICB Release 2 or MICB Release 3 card to ICB Release 4 configured with single DN access Procedure 48 Upgrade to single DN access 1 2 Follow Procedure 43 on page 215 to upgrade an MICB Release 2 or MICB Release 3 card to an ICB Release 4 card Configure the DNs a Remove the DN pairs from the switch datafill For more information if your system is a Meridian 1 or CS 1000 see Assign ACD DNs on page 48 if your system is a CS 2100 or Meridian SL 100 see Single card configuration on page 55 Note DN pairs can be left in the ICB Callers to existing conferences configured with direct access DNs will be requested to enter the access DN to reach the meeting b Configure the single access DN in the switch For more information if your system is a Meridian 1 or CS 1000 see Assign ACD DNs on page 48 if your system is a CS 2100 or Meridian SL 100 see Single card configuration on page 55 Note This DN should be forwarded to the ICB card main ACD DN Access the ICB Installation Wizard and perform the following see Step
212. ople who will be creating meetings Upgrade procedures MICB Release 2 or MICB Release 3 card upgrade Use Procedure 43 to upgrade your ICB card from Release 2 or Release 3 Procedure 43 MICB Release 2 or MICB Release 3 card upgrade 1 ala the operational MICB Release 2 or MICB Release 3 card using LD Note CS 2100 Meridian SL 100 customers must Bsy the ICB card at the PM level before starting the procedure and RTS the card once the upgrade is complete 2 Pull the MICB Release 2 or MICB Release 3 card out from the slot 3 Remove the MICB Release 2 or MICB Release 3 PCMCIA from the lower socket 4 Insert a new ICB Release 4 PCMCIA in the lower socket of the new ICB Release 4 card vintage BC This PCMCIA should be as shipped from the factory with no customer data on it 5 Remove the security device from the old card and move it to the new ICB Release 4 card 6 Insert the new ICB Release 4 vintage BC into the slot 7 Enter the new keycode Nortel Integrated Conference Bridge Service Implementation Guide 216 Upgrades 8 10 11 12 13 Port Upgrade When the card is activated as ICB Release 4 enter the CLI and login as an administrator Enter name admin Password lt CR gt Where CR is an empty password Insert the old MICB Release 2 or MICB Release 3 PCMCIA in the upper socket From the CLI enter SMaint and then convert The ICB copies the data from the upper PCMCIA converts to
213. or Note 2 These instructions are specific to Microsoft Exchange 5 5 For other systems contact your Microsoft Outlook administrator for specific instructions on publishing a form 2 Obtain the ICB files form icbf oft and one or more language files icbs oft icbsjc oft and icbsk oft from the ICB Administrator 3 Save the files in accessible location 4 For each language file icbs oft icbsjc oft and icbsk oft you are publishing a Double click the name of the file for example icbs oft Note Click No if asked to Enable macros b Click OK in the Select Folder window The Calendar window opens Note Do not select a folder from the folder list in the Select Folder window c Choose Tools gt Forms gt Publish Form As The Publish Form As window opens See Figure 74 on page 154 for a depiction Select Personal Forms Library in the Look In field e Enter a Display name and a Form name as follows e f you are publishing icbs oft enter icbs e f you are publishing icbsjc oft enter icbsjc e f you are publishing icbssk oft enter icbsk f Click Publish Note Click Yes if asked to replace an existing form g Close the Calendar window Do not save the appointment 5 Publish the ICB form file icbf oft a Go to the folder where the ICB files are located b Double click icbf oft The Calendar window opens Note Click No if asked to Enable macros Nortel Integrated Conference Bridge Service Implementation Guide 156 Micros
214. ou sure you want to six zeros 000000 Use this button if users forget delete these four users their password The buttons on top of the window are for additional administrator actions the sections that follow describe these actions The window displays a list of users in the form of a table that the systems sorts alphabetically by name The table shows 10 users with each user in a separate row Click on the Next 10 or Previous 10 links to view additional users Find a specific user by clicking on the Search for Users button see Search for a user on page 121 Table 27 describes the columns in the Users List table Table 27 User List table columns User name Free text up to 20 characters The BUI treats the whole name as one string there is no distinction of first and last name The name is a link Click on the name to open the Edit User window for this user User type The user type user super user executive user or administrator 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 119 Table 27 User List table columns Continued User Access The access for the user BUI Outlook or BUI and Outlook User ID The login ID for the BUI up to 10 characters Telephony ID The TUI Login ID up to 10 digits Billing An account number for the user which the system uses for billing purposes This number appears in billing reports The field can
215. oup List Figure 64 on page 124 shows the Call Out Group List window which is the main window for group list administration Nortel Integrated Conference Bridge Service Implementation Guide 124 Browser user interface Table 29 Figure 64 ICB Dashboard Call Out Group List window Call Out Groups Adda New Call Out Group F call Out Group List Cr 1 Marketing 4 O 2 Design 3 The window displays a list of groups in the form of a table sorted by group number The table is read only Table 29 describes the information that appears in the table s columns Call Out Group List table columns Group The number that identifies the group The chairperson uses this number when calling a group from the TUI Range 1 to 64 Group Name Free text up to 20 characters that describes this group The name displayed is a link Click on the name to open the Group Details window for this group Members Shows the number of members in the group Checkboxes Click in a checkbox to select the group The Delete button at the bottom of the window can then be used to delete the group Before deleting the group the system displays the following dialog box for example Are you sure you want to delete these three groups Click on the New Call Out Group button to open a window for adding new groups see page Figure 69 on page 130 Group details Click on the group s name in t
216. ows one chairperson per conference Offers optional chairperson control on the secondary card of a dual card conference Provides for one or more permanent bridge configurations Supports multiple conferences simultaneously Provides chairperson commands during an active conference Provides conferee commands during an active conference Allows conference extension beyond the scheduled time Nortel Integrated Conference Bridge Service Implementation Guide 20 Product description Issues a 10 minute warning before the conference termination Also issues a second warning two minutes before conference termination Supports dial in and voice prompts for multiple languages including N A English Latin American Spanish French Brazilian Portuguese L A Spanish Japanese Korean U K English German Chinese Dutch Canadian French Swedish and Italian Refer to the Sales and Marketing Bulletin for the latest supported languages Provides conference password security requiring the chairperson and or the conferees to enter a Dual Tone Multifrequency DTMF password before entering the conference Automatically starts and terminates conferences based on reservations scheduled in advance Provides Group Call with smart retry Provides the ability to reserve a port in each conference for the chairperson Provides Block scheduling for recurrent conferences up to one year in advance and up to 52 iterations of recurrent
217. p To activate one time backup now select the options and press Do Backup It does not affect the scheduled backup operation BF Destination IF contents M Data Configuration data brandline greeting scheduling data Secondary PCMCIA device upper socket future conferences ZIP file sent by E mail to admin address I Voice personal greetings of future conferences C FTP to remote server Reports I Billing reports only IT All other reports including error logs IP address a Path to file SSS Login e Password Do Backup 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 191 The Destination and Contents sections are the same as for an automatic backup Open a CLI window by clicking on the CLI button on the top frame of the dashboard Click on the Do Backup button to activate an immediate backup according to your selected options Note f the Do Backup button is clicked with no CLI window open a pop up message requests the administrator to open a CLI window Billing scheduled backup An Administrator uses the window in Figure 85 to defines the time and destination of the billing backup Table 51 on page 192 describes these two sections of the Billing Scheduled Backup window Figure 85 Billing scheduled backup window Billing Scheduled Backup F Schedule Backup to be carried out automatically Daily at C Weekly on Sunday z 08 00 AM gt C Monthly on
218. pany XYZ s conference call This greeting replaces the factory greeting 2 Conference specific greeting This is department 201 s weekly meeting In this example when participants call they hear Welcome to Company XYZ s conference call This is department 201 s weekly meeting Note Dual card meetings use the brandline of the primary card so that all participants hear the same greeting Record a conference specific greeting Conference specific greeting operation is similar to brandline greetings except that they can be recorded by users or administrators The maximum length is configured by an administrator up to 10 seconds The system deletes the voice file at the end of the conference and it cannot be used for other conferences Follow the steps in Procedure 23 to configure a conference specific greeting Procedure 23 Configure a conference specific greeting 1 Dial the TUI DN Enter your TUI user or administrator ID and password The system provides a menu with various options 2 Operational steps are as follows a When scheduling a meeting the system provides a reference number which uniquely identifies the meeting The system displays this reference number in the BUI and in the confirmation E mail 553 3001 358 555 4001 135 Standard 02 00 July 2006 Telephone user interface 149 b After scheduling the meeting dial the TUI Services DN enter login data and select Record customer greeti
219. performed The system keeps this file on the primary PCMCIA along with the ZIP file if the ZIP file is required to be saved The LASTBKP_LOG file can be viewed at the received E mail location 553 3001 358 555 4001 135 Standard 02 00 July 2006 Reports Purpose This chapter describes the reports that the ICB can generate The chapter contains the following sections e Overview on page 195 introduces the types of reports the ICB can generate and describes where to view them e Short Connection Report on page 197 describes the Short Connection Report e Meetings Log Report on page 198 describes the Meeting Logs Report e Overbooking Report on page 200 describes the Overbooking Report e Billing Report on page 202 shows how the ICB handles billing and describes the Billing Report e Maintenance Error Report on page 209 describes the Maintenance Error Report Overview ICB can be viewed reports from the following e BUI arranges report data as a table in readable format with column titles The report can be copied to the local desktop as a raw format file The report can be printed by using the browser s print function e CLI provides direct access to Short Connection Meetings Log and Maintenance reports The ICB keeps the files for 128 days or less depending on the definition of the general tab window from Microsoft Outlook Note Records relat
220. r is found the ICB deletes the DN pair with the least number of conferences using it All associated conferences are deleted Note A DN pair used by a permanent conference is not deleted If a DN pair is deleted in direct access dialing mode a pop up message appears Note the deleted DN pair as it can be removed from the Meridian switch configuration The system displays Step 2 of the Installation Wizard see Step 2 Access Numbers on page 76 If the automatic change as described above took place this is reflected in the DN table If the direct access dialing mode is used only nine DNs appear Click the Submit amp Continue button The system displays Step 4 of the Installation Wizard see Step 4 Dual Card Meetings on page 77 If a DN pair was automatically deleted as described above it appears in the fields Conference access number and Chairperson number in primary card You can change these numbers they must be configured in the Meridian switch as well Fill in all the fields as described in the installation instructions and click the Finish button Logout of this card and proceed with the Meridian switch configuration change see Procedure 51 This procedure is now complete Procedure 51 Meridian switch configuration changes 1 2 If a DN pair was deleted from the secondary or primary card delete it from the switch datafill Configure the DNs defined in the Installation Wizard
221. r password list coa 2 Enter your login ID in the User name field To log into the administrator BUI enter an administrator ID 3 Enter your password in the Password field When logging in the first time enter six zeroes 000000 To log into the administrator BUI enter an administrator password 4 Click on the OK button If your login is unsuccessful the system re displays the dialog box After a pre defined number of unsuccessful logins the system blocks the user Note To find a missing password see Appendix A Password security on page 223 5 The main window opens See Figure 32 for a depiction Figure 32 Main ICB screen NORTEL Conference NETWORKS Schedule a SE Venn aie Change P rd BF conference List Starting from 13 Apr gt 2004 gt For day s ae Today qi Previous period Next period mp Conference on Apr 13 2004 Apr 19 2004 R Recurrent conference Press Refresh to update the table 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 83 This procedure is now complete n Depending on the login ID type Table 18 shows the windows that open when entering the BUI Table 18 Login entry point Regular super user or Scheduling BUI eee Schedule meetings from this window Administrator user ID ICB Dashboard This window opens the administration dashboard from which the administration of
222. revious backups View Backup History Log The administrator can view a history log of past scheduled backups to make sure that the backups have taken place as scheduled The Backup History Log window is a view only window and shows each backup attempt as one line time stamp dd mm yyyy hh mm ss and message The message shows the type of backup automatic or manual destination and success or failure The events appear with the most recent backup on the top of the list View Last Backup Details The Last Backup Details view only window prints out the details of the last backup attempt either scheduled or manual This is the same text that appears on the CLI during a backup Restore Use Procedure 40 on page 193 to restore the database from the secondary PCMCIA device 553 3001 358 555 4001 135 Standard 02 00 July 2006 Maintenance 193 Procedure 40 Restore the database from the secondary PCMCIA 1 2 Insert the PCMCIA device holding the backed up database in the ICB card s upper slot Use the CLI REstordb command in the SMaint directory The system prompts you for the source of the restore Select upper socket and press the Enter key The system restores the database This procedure is now complete Use Procedure 41 to restore the database from a backed up ZIP file Procedure 41 Restore the database from a backed up ZIP file 1 2 3 Determine which backed up ZIP files to restore Name this file
223. rowser user interface and its system requirements e Scheduling BUI on page 86 describes the interface that users and super users can use to schedule conferences e Chairperson operations on page 98 describes the interface that a chairperson can use to control an active conference e Administration BUI on page 105 describes the interface that an administrator uses for ICB configuration and administration Overview The HTML HTTP based BUI provides a fast response time and supports 20 active BUI users in a direct LAN connection The BUI supports open access from anywhere in the Internet even behind gateways and firewalls Access the ICB web server over an Ethernet connection To access the ICB server use the following internet browsers e Microsoft Internet Explorer version 4 01 or higher e Netscape Communicator version 4 5 or higher Note The system does not support browsers running on Macintosh computers The ICB web server runs on the ICB card The ICB card acts as a stand alone system Users navigate their browser directly to the card s IP address Nortel Integrated Conference Bridge Service Implementation Guide 80 Browser user interface User types When logging in to the ICB BUI your login ID connects you to the server as a distinct user type The administrator determines the user type for each user Table 17 shows the user types and their functionality Table 17 BUI user types User
224. rrent increase decrease level for hear and talk directions The middle of the scale is zero which signifies no volume change Click on one of the arrows to increase or decrease the volume The colored rectangle in the scale advances one step for each arrow click Click on the Reset Volume of all participants button to restore the initial volume level of all participants The initial volume level is determined by the Administrator s default conference settings When no chairperson is present in the conference the system disables call related buttons see Figure 49 on page 104 Nortel Integrated Conference Bridge Service Implementation Guide 104 Browser user interface Figure 49 Meeting Control window Chairperson not present a Call Manager NEW TEST Time left 0 16 46 D conference Add 15 minutes F Chairperson Chairperson not present J Participants attending 3 invited F Participant List Retum to meeting list The following features are unavailable in this mode e Self mute unmute e Stop play music e Volume control e Dial out e Consult with participant After the chairperson joins the conference the window changes to the one that Figure 45 on page 99 shows Dual card meeting Commands that a chairperson operates from the BUI in a dual card meeting apply to participants in both cards The feature operates as follows in a dual card conference e Dial out to a specified number di
225. rs to backplane Connectors to Mass Storage and Application Device PCMCIA Connector to optional DSP DB G100565 The ICB faceplate provides the following Maintenance LED The ICB faceplate provides a red LED to indicate the enabled disabled status of the card and to indicate the self testing Nortel Integrated Conference Bridge Service Implementation Guide 26 Product description result during power up or card insertion into an operating system This LED indicates the following e The LED is lit when the ICB card is disabled e The LED is off when the ICB card is enabled and ready for use e The LED blinks three times runs software from the PCMCIA then blinks three times again and stays on The LED remains on until the software is enabled when the ICB card successfully completes the self test PCMCIA activity indicator LEDs These LEDs are next to the PCMCIA slots and indicate the following e The LED is lit when the PCMCIA card is disabled e The LED is off when the PCMCIA card is enabled and ready for use e The LED blinks when the PCMCIA card is in use Type II III PCMCIA slots The ICB faceplate provides two Type II III PCMCIA card slots These slots house the PCMCIA cards Install the PCMCIA hard drive card that stores voice files application scripts and MPU and DSP firmware in the lower slot Use the upper slot for upgrading the firmware and backing up and restoring customer data Externa
226. rson can invoke this command any time during the meeting If successful the system updates the Time Left indication Lock Unlock button Click on this button to toggle from being locked to unlocked or vice versa Session Management Click on this button to open the session management window see Figure button 46 on page 101 Use this window to set up voting and a question and answer session Nortel Integrated Conference Bridge Service Implementation Guide 100 Browser user interface Table 22 Meeting Control window fields Continued Chairperson section Active chairperson If the chairperson joins the conference by dialing in this field shows the CLID of the call if available If not available the window displays the number is unavailable If the chairperson joins the call by outdialing this field shows the called number This is part of the Acquire Chairperson Control feature Mute Unmute button Click on this button to toggle between muting and unmuting the chairperson s voice port only When muted this button appears as Unmute Stop Music button Click on this button to toggle between stopping and resuming music when alone in the meeting When stopped this button appears as Resume Music Volume Control button Click on this button to open a volume control panel see Figure 48 on page 103 Use this panel to increase or decrease the volume in hear
227. s 17 00 54 2230 mmi_op num_of_ports 2 _ New number of ports is 2 17 01 44 2230 mmi_op duration 4 00 New duration is 4 hours 17 02 54 2230 mmi_op expansion yes Port expansion is allowed 17 03 45 2230 ch_com lock Chair locks conference 17 05 45 2230 ch_com unlock Chair unlocks conference 17 08 26 2230 ch_com drop last d_in Drops last dial in conferee 17 08 56 2230 ch_com drop last d_out Drops last dial out conferee 17 09 16 2230 ch_com drop all Chair drops all conferees Overbooking Report BUI Overbooking Report Figure 89 shows how the Overbooking Report appears when accessed from the BUI Figure 89 Overbooking Report BUI example Report Viewer Select report type and date and press Display Report Report Type Overbooking Previous day 2 Apr x 2004 Display Report Download DATE Apr 2 2004 oo 00 00 00 12 00 00 00 01 00 00 00 13 00 00 00 02 00 00 00 14 00 00 00 03 O00 00 00 16 00 00 00 04 oo 00 00 16 00 00 00 05 00 00 00 7 00 00 00 06 00 00 00 18 oo 00 00 07 00 00 00 19 00 00 00 08 00 00 00 20 00 00 00 ag oo 00 00 21 oo 00 00 10 00 00 00 22 00 00 00 11 00 00 00 23 00 00 00 Next day Report to your computer 553 3001 358 555 4001 135 Standard 02 00 July 2006 Reports 201 The table in the report shows the contents of the Overbooking Report which the BUI translates from a CSV file The co
228. s not tag ports for a specific conference The ICB counts the number of reserved ports and compares these against the total number of ports provided by the ICB card The ICB then makes sure that the reserved ports do not exceed the total number of ports provided by the ICB card If additional non scheduled callers try to join a conference but there are no floating ports or the system locks out additional conferees the ICB card issues an overflow tone The system then disconnects the call If the system releases un scheduled floating ports from a conference they are immediately available to be used by other conferences that have the expansion feature enabled End the conference When scheduling a conference indicate the number of ports start time and duration of that conference The conference ends based on the start time and conference duration Ten minutes before the end of a conference the ICB card issues an announcement warning the conferees that the conference terminates in 10 minutes Two minutes before the end of a conference the ICB card issues a second announcement warning the conferees that the conference terminates in two minutes Nortel Integrated Conference Bridge Service Implementation Guide 34 Product description When the conference time expires the ICB card issues the final warning to the conferees The ICB sends a release message to the Meridian system for all associated ICB ports These ports become ava
229. s to active conferences only Click on the gavel icon to open the Meeting Control window for this conference To schedule a new conference click on the New Conference button on the top left hand corner of the window A new window appears see Figure 37 on page 90 Scheduling window Click on the New Conference button or click on the edit icon a pencil in the row of an already scheduled conference to open the Scheduling window General section Figure 37 on page 90 shows the scheduling window when it first opens Nortel Integrated Conference Bridge Service Implementation Guide 90 Browser u ser interface Figure 37 Scheduling window Schedule a New Conference wy Free Por e Options Error window Schedule a New Conference EA General Subject Number of participants a Owner ID stegreens Search Select Date Month Day Year Feb 7 18 7 2004 z Chairperson Stephanie Green S Press here to view free ports on selected day F Time F Access Numbers e Start time 22 45 Automatically assigned A C Choosean mber m4015 2 Duration 1 00 hr lt Submit the request for execution The system responds with either Discard all input and re display Discard input and return the Confirmation window or an default values or existing values to Meetings List window conf chair Press here to view options Set Conference if in editing mode Tabl
230. scheduling recording Dual meeting chairperson DN Dual meeting main DN ACD time overflow 1 Single access DN for simple meetings Secondary ICB Card TUI services dial in scheduling recording Legend lt gt ACD DN ACD DN CDN or Phantom DN For dual meeting G100080 Note All DNs on the left side of the figure must be DID numbers 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description 33 Single DN access is mutually exclusive from the direct meeting access method in a ICB card or card pair Configure the card for one access method the system does not support combinations on the card or card pair Callers to all meetings access the ICB by dialing one common fixed number The ICB prompts the caller for the meeting or chairperson DN to enter the required meeting In this mode of operation configure the single access DN in the Meridian system and ICB only Access DN pairs are pre coded in the card Expand the conference Conference expansion allows the system to increase the number of conferees if there are remaining ICB ports that are both unassigned and unused Allow or deny conference expansion for each conference using the browser user interface BUI See the Add ports as needed field in the Scheduling window on page 89 When reserving the ICB ports for each simultaneous conference the system doe
231. services available when there is no active conference such as scheduling Overview Active conference The ICB provides a DTMF menu driven telephone user interface The TUI enables the chairperson and conferees to invoke commands from their telephone during an active conference such as mute or unmute This functionality is provided during a meeting with no additional provisioning required Scheduling and recording features To access the TUI for scheduling and recording dial the TUI DN The system prompts the user to enter their TUI ID and password The system responds depending on the user ID as identified by the TUI ID as follows e Regular user the TUI responds with a voice menu with the following two items schedule a conference Nortel Integrated Conference Bridge Service Implementation Guide 136 Telephone user interface record a conference specific greeting Note f the second feature is disabled by the administrator see Figure 57 on page 114 the system skips this item and the user directly enters the scheduling menu e Administrator An administrator does not schedule a conference The TUI responds with a voice menu with the following two items record a conference specific greeting record a system brandline greeting Note f the first feature is disabled by the administrator see Figure 57 on page 114 the system skips this item and the administrator directly enters the brandline gre
232. sh Available c c Portuguese Time limit for greeting 5 z seconds C JLA Spanish British English C c c re c g Click here to display 2 Coo ee the required WAV file specifications Click here to discard input and re display existing values Upload a greeting file for the selected language See file requirements Note This button does not affect Local i LL eA a of the Upload and Delete Click here to submit the changes and return to the Dashboard ET Note This button does not affect the actions of the Upload and Delete buttons The table in this window lists the available languages For each language the factory made greetings can be replaced with a customized greeting in the form of a WAV file Brandline greeting Follow the steps in Procedure 17 on page 115 to replace the brandline greeting for a given language 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 115 Procedure 17 Replace the brandline greeting 1 Upload the WAV file from your computer to the ICB using your computer s operating system a Click on the Browse button A Choose dialog box opens on your computer b Scroll through the dialog box to select the location of the WAV file and click on the Open button The system closes this dialog box and the selected file s name appears in the read only Local file text box c Click on the Upload button The ICB loads the file into
233. soft Outlook aoa Enter Network Password J 2 x yO Please type your user name and password Site 62 90 58 231 Realm AP Server Check Point User Name Password I Save this password in your password list Cancel Enter your user ID in the User Name field Enter your password in the Password field Select Save this password in your password list optional Click OK This procedure is now complete Nortel Integrated Conference Bridge Service Implementation Guide 160 Microsoft Outlook GUI Scheduling a new conference Scheduling window Open a new appointment in Microsoft Outlook after logging into the ICB card Figure 76 shows the scheduling window when it first opens after the ICB tab has been selected Figure 76 Microsoft Outlook ICB tab Schedule a new conference Hi Untitled NNICB gq loj xj fe Save andClose amp i gt Recurrence X e 2 Eile Edit View Insert Format Tools Actions Help Type a question for help a Appointment ICB Scheduling ICB Address http 62 90 58 231 x a a stegreens _change Password Password Chairperson Stephanie Green IV ICB Conference Start Sat 3 27 2004 1 00 PM Duration 30 minutes Number of participants Free Ports m Access Numbers automatically assigned Choose a Number i4 111s zj Options Table 38 describes the fields in the Microsoft Outlook ICB tab
234. system is an Option 11C perform the following a Verify that the Ethernet Adapter is installed in the Option 11C b Plug the terminal cable DB 9 female connector into the DB 9 male connector on the Ethernet Adapter on the I O panel c Plug the DB 25 male connector at the other end of the terminal cable into the RS 232 connector on the terminal If the connection requires a gender changer obtain one at a local electronics store 3 If your system is a CS 1000 connect the NTBK48 three port SDI cable to the 9 pin SDI connection COM RS 232 at the back of the Call Server and Media Gateway This procedure is now complete Procedure 9 Access the ICB remotely using a modem Option 11C or CS 1000 1 Verify that the Ethernet Adapter Medium Access Unit MAU is installed in the Option 11C or CS 1000 Insert the industry standard MAU into the Ethernet Connection on the back of the Call Server and Media Gateway Note The Ethernet MAU comes with the cable kits for the Call Server and Media Gateway 2 Plug the terminal cable DB 9 female connector into the DB 9 male connector on the Ethernet Adapter MAU on the I O panel Nortel Integrated Conference Bridge Service Implementation Guide 70 Installation and configuration 3 Plug the DB 25 male connector at the other end of the terminal cable into the DB 25 female connector of the customer supplied DB 25F DB 25M nullmodem adapter 4 Plug the DB 25 male connector of the DB 25F DB 25M nullm
235. ta 55 CS 2100 Meridian SL 100 configuration 55 Single card configuration 55 Dual card configuration 60 ICB installation and configuration procedures 65 ICB Installation Wizard 72 Overview 72 Step 1 Basic Card Settings 73 Step 2 Access Numbers 76 Step 3 Define First User 77 Step 4 Dual Card Meetings 77 Browser user interface 79 Purpose 79 Overview 79 User types 80 Log into the BUI 80 Login password change 83 Customize the BUI home page and title bar 84 Fixed title frame 84 Scheduling BUI 86 Meetings List window 87 Scheduling window 89 Chairperson operations 98 Meeting Control window 98 Administration BUI 105 Introduction 105 ICB Dashboard 107 Settings 108 Default conference 110 Volume Level 111 E mail template 112 Customize greetings 114 Company images upload 116 Upgrades 117 553 3001 358 555 4001 135 Standard 02 00 July 2006 Contents ix Users 117 Call out Groups 123 Permanent Conferences 130 Telephone user interface 135 Purpose 135 Overview 135 Active conference 135 Scheduling and recording features 135 TUI operation during an active conference 136 Chairperson features 136 Features available to all participants 143 Conferee features 145 TUl services 146 Schedule a conference 146 Record a brandline greeting 147 Record a conference specific greeting 148 Microsoft Outlook GUI 151 Purpose 151 Overview 151 Publishing the form in Microsoft Outlook 152 Removing the ICB files from th
236. tallation and configuration procedures Once the site is prepared for installation and the Meridian system software is configured use the steps in Table 11 to complete the ICB installation Table 11 ICB installation summary 1 Install a serial Maintenance terminal for preliminary card setup using the following procedures e Procedure 4 Install the Ethernet Adapter card on page 66 Use one of the following three procedures to connect the serial Maintenance terminal to the ICB as follows e Procedure 5 Access the ICB directly on page 67 e Procedure 6 Access the ICB remotely using a modem on page 68 e Procedure 7 Access the ICB remotely using a LAN hub on page 68 If your system is an CS 1000 or Option 11C use one of the following three procedures to connect the serial Maintenance terminal to the ICB as follows e Procedure 8 Access the ICB directly Option 11C or CS 1000 on page 69 e Procedure 9 Access the ICB remotely using a modem Option 11C or CS 1000 on page 69 e Procedure 10 Access the ICB remotely using a LAN hub Option 11C or CS 1000 on page 70 2 Install the ICB card s using the following e Procedure 11 Install ICB cards on page 70 3 Configure the Maintenance terminal for command line interface CLI access as follows e Procedure 12 Set up CLI access from the maintenance terminal on page 71 Define the ICB Ethernet parameters using th
237. te of the report year month and day in the following format Byyymmdd and have the extension CSV where e yyy indicates the year for example 099 for 1999 100 for 2000 101 for 2001 e mm indicates the month e dd indicates the day Nortel Integrated Conference Bridge Service Implementation Guide 204 Reports For example B0990720 CSV has the Billing Report for July 20 1999 and B1010203 CSV contains the Billing Report for February 03 2001 Note To retrieve billing files transfer the files by FTP over the TCP IP LAN using a fixed password Each Billing Report consists of 14 fields separated by commas Table 53 shows the information that the Billing Report contains Table 53 Billing Report contents 1st Time stamp in hours 00 23 2nd Time stamp in minutes 00 59 3rd Time stamp in seconds 00 59 4th Event as follows 1 Meeting booked 2 Meeting modified 3 Meeting start 4 Active meeting modified 5 Meeting cancelled before being started 6 Active meeting cancelled after being started 7 Meeting schedule time has ended 8 Card restart 5th Card ID up to a four digit number 6th Meeting ID up to a 10 digit number 7th Billing account up to a nine digit number 8th User ID 9th Meeting date 10th Meeting start time in hours 00 23 11th Meeting start time in minutes 00 59 12th Meeting start time in seconds 00 59 13th Duration in hours 01
238. ted Conference Bridge Service Implementation Guide 60 Installation and configuration Dual card configuration The dual card configuration enables a single conference to occur on two cards and have up to 62 participants depending on access type In the dual card configuration one card is the primary card and the other is the secondary card Each card can host single card conferences of three to 32 participants or a dual card conference which occupies ports on both cards Note There is no need for ICB cards in a dual card configuration to reside next to each other in an IPE shelf Software establishes the audio connections between the two cards There is no hardware connection between the two cards Datafill the following tables and command interfaces for dual card configuration e table LNINV e table ACDGRP e table ACDSGRP e table ACDRTE requires a new entry e table ACDLOGIN e table DNROUTE e table OFRT Figure 20 on page 61 provides an example of the datafill for dual card setup Note f single number access is being used DN pairs are not required Instead configure two single number access DNs one for callers to use to access simple conferences on the primary card and one for callers to use to access simple conferences on the secondary card 553 3001 358 555 4001 135 Standard 02 00 July 2006 Installation and configuration 61 Figure 20 Dual card conference 1 conference 62 ports Table DNR
239. th 4 digits M Meeting closed second warning message Week working days From Monday gt To Friday x Outdated Conferences amp Reports remove after fi00 z days Table 23 on page 109 describes the options available in the General Settings window 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 109 Table 23 General Settings window fields Administration E mail Enter the E mail address to which the ICB sends administration material including backup files Billing option Select a billing option for this card from the pull down menu The options are as follows e No billing The ICB does not issue a billing report Billing reports The ICB issues a billing report see Billing Report on page 202 e Billing reports amp CDR The ICB issues a billing report and a CDR record see CS 1000 Call Detail Recording on page 207 Note The Billing reports amp CDR record option is not available on the Meridian SL 100 Card ID 4 digits Enter the card ID that the system uses for billing purposes Range A four digit decimal Ports overbooking Enter the number of ports the Overbooking feature adds The available values are shown in the form of 32 N where 32 is the physical capacity and N is the addition for overbooking Range From 32 0 no overbooking to 32 8 for cards with 32 ports In cards with less than 32 ports the maximu
240. the conference hears an announcement indicating that no other conferee has joined the conference followed by 60 seconds of music The system repeats the announcement with 60 seconds of music until another conferee joins the conference Join the conference using the single DN access method The single DN access method to all meetings provides users with a alternative method of accessing the ICB This feature reduces the amount of Direct Inward Dialing DID numbers that have to be configured in the switch and provides the following benefits e Saves 20 DID numbers from the customer s DID range e Saves 20 ACD or Phantom DNs in the Meridian system thereby providing a cost savings e Simplifies installation as there is no DN pair configuration e Saves work if a change in the numbering plan is required in the Meridian system The only trade off is that callers have an additional step when accessing a meeting that is after dialing the single access DN they must enter the chairperson or meeting DN of their specific meeting Figure 4 on page 31 shows the DN configuration for single DN access with one ICB card 553 3001 358 555 4001 135 Standard 02 00 July 2006 Product description 31 Figure 4 Single DN access method one ICB card Single access DN for conferences dial in Night Call Forward 3 ICB ICB Card ACD DN TUI services dial in scheduling recording Night Call Forward
241. tinued Indication for entry Set the default setting for Indication for entry and exit as Play name on entry and and exit name on exit Play name on entry and tone on exit Play tone on entry and tone on exit or Silence The factory default setting is play name on entry and play name on exit Language Set the default setting for language The factory default setting is North American English Add ports if Check this box if the administrator wants the default setting to be add ports if needed needed The factory default setting is not checked Keep one port for Check this box if the administrator wants the default setting to keep one port for Chairperson the Chairperson The factory default setting is checked Volume Level Figure 56 shows the window in which an administrator can customize the volume level settings Figure 55 ICB Dashboard Volume Level Settings Volume Level Settings Volume Level I conference Initial Levels Voice Prompt Playing E gt db Speak jo x db Recording fo gt db Listen fo x db name entry brandline greeting conference greeting Click here to submit aia n Su the changes and return py ana rS aiSpiay to the dashboard hao existing values Table 26 describes the options available in the Volume Level Settings window Table 25 Volume Level Settings fields Voice Prompt Enter the default setting for the volume level of the voice prompt when playing
242. tion and maintenance of the ICB Telephone user interface on page 135 describes how to use the telephone user interface TUI for simple conference reservation as well as lists commands available to participants during an active conference Microsoft Outlook GUI on page 151 describes how to use the Microsoft Outlook GUI for audio conference reservations Maintenance on page 169 shows how to perform maintenance and troubleshooting operations Includes a description of the Command Line Interface CLI Reports on page 195 introduces the reports that the ICB can generate and describes billing Upgrades on page 211 provides procedures for upgrading to ICB Release 4 from previous releases Appendix A Password security on page 223 describes ICB password protection and access restrictions Appendix B Product integrity on page 233 provides environmental specifications and shows regulatory standards List of terms on page 237 describes the terms used in this guide How to check the version and issue of this document The version and issue of the document are indicated by numbers for example 00 03 The first two digits indicate the version The version number increases each time the document is updated to support a new software release For example the first release of a document is 01 01 In the next software release cycle the first release of the sa
243. tions for the ICB meet or exceed the standards listed in the regulations for these regions Safety Table 64 provides a list of safety regulations met by the ICB and the type of regulation and the country or region covered by each regulation Table 64 Safety regulations UL 60950 Safety United States CALA CSA 22 2 225 Safety Canada EN 41003 FCC part 68 Safety International Telecom EN 60950 IEC 60950 Safety International BAKOM SR 784 103 12 4 1 1 EMC Safety Switzerland AS3260 TS001 TS004 TSO06 Safety Network Australia JATE Safety Network Japan 553 3001 358 555 4001 135 Standard 02 00 July 2006 Appendix B Product integrity 235 Electro magnetic compatibility EMC Table 65 lists electro magnetic emissions regulations met by the ICB card along with the standard that lists each regulation Table 65 Electro magnetic emissions FCC part 15B Class A United States Radiated Emissions CSA C108 8 Canada Radiated Emissions EN50081 1 EN300 386 V1 3 2 European Community Generic Emission Standard EN55022 CISPR 22 CLASS A Radiated Emissions Basic Std BAKOM SR 784 103 12 4 1 1 EMC Safety Switzerland SS 447 20 22 Sweden EMC standard AS NZS 3548 EMC Australia New Zealand NFC 98020 France EMC standard Table 66 lists electro magnetic immunity regulations met by the ICB card along with the standard that lists each regul
244. tions see Figure 94 The CLI can also be used Follow the steps in Procedure 45 to upgrade the ICB firmware version Procedure 45 Upgrade the ICB firmware version 1 Log into the BUI 2 Click Upgrade the Firmware Version in the Dashboard The Firmware Upgrade window opens See Figure 94 for a depiction Figure 94 ICB Dashboard Firmware Upgrade window Firmware Upgrade Upgrade the firmware used by the ICB card Select Source of the new Firmware Version Current hardware version NT5SD51BC Secondary PCMCIA device upper socket Current firmware version 4 01 20 FTP Server Enter address details and click Get files IP address P Sy Path to file ee Login L Password SSS m Get Files Hote ICB will be restarted and the Web session will terminate Upgrade amp Restart 3 Select the source of the new firmware version If the source is an FTP server specify the IP address path login user name and password 4 Click Upgrade amp Restart This procedure is now complete After upgrading the firmware you must publish the new upgraded ICB form that comes with the firmware See Procedure 34 Upgrading the ICB form in the Organizational Forms Library on page 173 The top right corner of the Firmware Upgrade window shows the current hardware and firmware versions The firmware version takes the form of 4 xx where 4 is the ICB release and xx is the firmware version number
245. vanced Enter keycode numbers Keycode 1 First 8 digits from the left Keycode 2 Middle 8 digits Keycode 3 Last 8 digits A ports upgrade is purchased from Nortel Networks it comes with a new keycode for the card Follow the steps in Procedure 44 to perform the port upgrade Procedure 44 Upgrade ports from the administrator s ICB Dashboard 1 2 From the pull down menu select the new number of ports in the combo box The current number of ports appears as view only above this box Enter the keycode The keycode is 24 digits To simplify input the system divides the keycode into three sets of eight digits each The system displays the input characters as they are entered Click on the Submit button The system submits the change only if the keycode entry is correct If the entry is incorrect the following message appears Keycode is incorrect Re enter the keycode Before clicking on the Submit button operation can be cancelled by clicking on the Dashboard button on top of the window Note Ports must be configured in the switch in order for them to be operational This procedure is now complete Firmware Upgrade Upgrade the ICB Release 4 firmware from the following two sources the secondary PCMCIA device a remote FTP server Nortel Integrated Conference Bridge Service Implementation Guide 218 Upgrades Use a BUI administration window for the upgrade process which supports both op
246. vent card ID meeting ID billing account date start time hours start time minutes start time seconds duration hours duration minutes ports 08 00 00 01 7 32 999 Aug 8 1998 10 30 00 02 15 06 09 00 00 02 7 32 999 Aug 8 1998 10 30 00 02 15 08 10 28 00 03 7 32 999 Aug 8 1998 10 30 00 02 15 08 11 00 00 04 7 32 999 03 00 08 Nortel Integrated Conference Bridge Service Implementation Guide 206 Reports A billing file includes the following records e Date stamp for example DATE Aug 7 1998 e Header time stamp hours time stamp minutes time stamp seconds event card ID meeting ID billing account date start time hours start time minutes start time seconds duration hours duration minutes and ports e Billing event record Table 54 shows example billing records for all events The card ID is 1234 and the user s billing account is 999 Table 54 Event examples Meeting Booked in this example the time stamp card ID meeting ID billing account user ID start time duration and ports information was available 08 00 00 01 1234 7 999 Barry Aug 8 This record indicates that the meeting has been 2004 10 30 00 02 15 06 booked at 8 am the user s name is Barry to start on August 8 2004 at 10 30 am duration 2 hours 15 minutes with 6 ports Meeting Modified In this example the time stamp card ID meeting ID billing account user ID start time duration and ports information was available
247. w hardware e When adding the Microsoft Outlook GUI functionality the ICB Administrator must coordinate with the Microsoft Outlook Administrator Also the user community needs to be informed Managing the user community during an upgrade An important part of planning an upgrade is managing the user community Table 57 lists items that will impact the user community during an upgrade to ICB Release 4 Table 57 User community upgrade considerations BUI access Users need to know how to reset their browser to access the ICB and when to do that This is required because the address they previously used in the browser to access ICB had an extension of ICB htm Users need to remove the extension 553 3001 358 555 4001 135 Standard 02 00 July 2006 Upgrades 215 Table 57 User community upgrade considerations Continued User training Provide users with the CB Release 4 User Guide and information about the following e Custom greeting e How to access and use chairperson control e How to delegate chairperson control that is acquire and release chairperson control e Volume control How to use the feature from the TUI or the BUI control screen e If single DN access is to be implemented the changes to existing conferences that is already booked and future meetings need to be communicated to the users e Microsoft Outlook E Mail format Changes to the E Mail format should be reviewed and made visible to pe
248. x shows the time as 8 15 The system interprets this as an immediate conference e In the last five minutes of the interval the system rounds it to the future 15 minute value For example 8 26 appears as 8 30 Nortel Integrated Conference Bridge Service Implementation Guide 92 Browser user interface Table 20 Scheduling window fields Continued Duration Enter the duration of the conference Range Up to 12 hours in 15 minute increments the selection box shows all possible values Default 1 hour Access Numbers section DN pair usage option Select the access DN pair to use as follows e Automatically assigned the default the ICB selects the DN pair no user action is required e Choose a number select a number from the list The list shows pairs of numbers in the format conference chairperson The system checks the availability of the number when the form is submitted for execution If the numbers are not available the scheduling fails Options section see Options section on page 94 When the calendar icon is clicked located next to the drop down menu for the date the calendar window opens as depicted in Figure 38 The meeting date can be selected by clicking the appropriate date on the calendar Figure 38 Calendar icon Qj Select Date Microsoft 1a m fe Apr 2004 p gt Today Su Mo Tu We Th Fr Sa 1 2 3 45 67 8 9 10 11 12 13 14 15 16
249. xample of using a CLI password editing session to change an FTP password Table 61 shows the font conventions that the example uses Table 61 Password example font conventions Mono Prompts of text displayed by the CLI Bold User input Italics Explanations and comments Values in the examples are not necessarily the defaults CLI change to FTP Password example ps Administrator entered PSweditor ICB displays section name and its parameters and prompts for action section MIN_LENGTH MIN_NAME_LENGTH 4 MIN_PASSWORD_LENGTH 8 Modify Next section Cancel Actions description Modify modify this section MICB prompts values one by one Save save pending changes and continue to next section Next continue to next section Cancel discard all pending changes and exit the command n next action selected MICB displays section name and its parameters and prompts for action section CLI 1st level user name admin 1st level password 2nd level user name debug 2nd level password Maximum allowed login attempts 5 Blocking period minutes after login failures 60 CLI idle timeout in minutes 30 Modify Next section Cancel n next go to next section Nortel Integrated Conference Bridge Service Implementation Guide 230 Appendix A Password security section TELNET Telnet user name micbtln
250. y parameters Wait time for answer The number of seconds to wait for the called party to answer when calling numbers in this group Time is measured from call origination so it includes the dialing and ringing stages An answer here refers to the DTMF keypad press Range 15 90 seconds Default 30 seconds Number of call The number of times to try each number in case of failure Value 1 means only attempts 1 attempt no retries Range 1 3 Default 1 Time interval The number of seconds the system waits before retrying the same number between attempts Range 5 30 seconds Default 10 Add Members Click on the Add Members button in the Call Out Groups Details window to open the Add Members window Use the Add Members window to add one or more members to an existing group see Figure 66 on page 127 553 3001 358 555 4001 135 Standard 02 00 July 2006 Browser user interface 127 Figure 66 ICB Dashboard Call Out Groups gt Details gt Add Members window Call Out Groups gt test Details gt Add Members BF Group Members Type numbers directly into table VI14190990909 4 Vv a lt Submit amp Add Fows Submit changes to save new user Submit this window to save Discard input and return definition and return to Group Details the new member and re display to Group Details window window an empty form Use this button to add several members consecutively

Nortel Networks 553-3001-358 User's Manual

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