Netgear 782S Quick Start Guide
Contents
1. NETWORK LOCK Your wireless device is locked to the Telstra network e When you insert a non Telstra SIM card you are presented with unlock instructions e Contact Telstra to obtain your 8 digit unlock code e An unlocking fee may apply e 5 incorrect attempts will block the unlock process and the device will then only work with a Telstra SIM card e Contact Telstra for more information 44 DATA USAGE DETAILS Notifications will not show usage and charges for current sessions and should be used as a guide only Mobile Data Usage only shows estimated charges Charges shown do not include charges for current sessions or discounts that may only be applied to your account when your bill is issued In addition My Data Usage does not show charges for Telstra Wireless Hotspot services Wi Fi data usage using PC Packs or International Roaming usage Please check your bill for a full list of actual charges TERMS OF SERVICE Itis important that you read and understand the terms that apply to your service The terms for your BigPond Wi Fi 4G Advanced service are set out in Our Customer Terms as varied from time to time For terms governing your BigPond Wi Fi 4G Advanced service see Our Customer Terms at http www telstra com au customer terms Your pricing brochure contains asummary of the charges that apply to your BigPond Wi Fi 4G Advanced Service 45 Windows and Windows Vista are trademarks of the Microsof2. FOR MORE INFORMATION Ba 13 POND 13 7663 0 bigpond com 1 visit a telstra store or partner BIGPOND WI FI 46 ADVANCED LET S GET THIS SHOW ON THE ROAD Your BigPond Wi Fi 4G Advanced has been tested to highest standards to deliver you the best possible coverage and speed experience on the network without equal This guide will help you get connected as quickly and as easily as possible It ll guide you through installation and run through all the handy extra features that are included If all goes to plan you ll be up and running in no time WHAT S INSIDE 03 Safety first O5 Let s get started 11 Getting connected 23 Using the LCD touchscreen 29 Using the Web Interface 38 Problem solving 44 Extra bits you should know SAFETY FIRST Please read all the safety notices before using this device Do not use the BigPond Wi Fi 4G Advanced near fuel or chemicals or in any prescribed areas such as service stations refineries hospitals and aircraft Obey all warning signs where posted RADIO FREQUENCY SAFETY INFORMATION The BigPond Wi Fi 4G Advanced has an internal antenna For optimum performance with minimum power consumption do not shield the device or cover with any object Covering the antenna affects signal quality and may cause the BigPond Wi Fi 4G Advanced to operate at a higher power level than needed and may shorten battery life RADIO FREQUENCY ENERGY Your BigPond
3. Enter your username and password No Username e lf you did not sign up to an account in store you will need to register your billing details and create a user name and password Select I don t have a Mobile Broadband account yet and click Next Then select Im new to BigPond and Telstra and click Next Follow the prompts to set up your account e If you re an existing BigPond or Telstra customer but have not created an account select I don t have a Mobile Broadband account yet and click Next Then select I am an existing BigPond or Telstra Customer but don t have a username or password and click Next Follow the prompts to set up your account 17 8 COMPLETE YOUR ACTIVATION e Click Finish to complete the activation e If your installation has been successful the following page will be displayed CORA TL TE m pm p mpe em KEJ RES Ei You can connect up to 10 wireless devices on your BigPond Wi Fi 4G Advanced s Main and Guest Wi Fi networks using the Wi Fi network name and password or using Wi Fi Protected Setup WPS See below for WPS connection instructions U s s3 L CONNECTING WPS ENABLED DEVICES e Tap Wi Fi gt WPS e Tap Pair with Main Wi Fi or if Guest Wi Fi is enabled Pair with Guest Wi Fi e Within 2 minutes press the WPS button on the device you want to connect to your Wi Fi network The BigPond Wi Fi 4G Advanced and the o
4. Wi Fi 4G Advanced is a low power radio transmitter and receiver When switched on it intermittently transmits radio frequency RF energy radio waves The transmit power level is optimised for best performance and automatically reduces when there is good reception Maximum power is only used at the edge of network coverage so under most circumstances the power output is very low Under poor network conditions the BigPond Wi Fi 4G Advanced transmits at a higher power may get hot and have significantly shorter battery life DECLARATION OF CONFORMITY MAXIMUM PERMISSIBLE EXPOSURE The BigPond Wi Fi 4G Advanced is designed to be used at least 20 cm from the body We declare that the product detailed in this manual and in combination with our accessories conforms with the essential requirements of the Radio Communications Standard Electromagnetic IC Radiation Human Exposure 2003 and the Australian Communications and Media Authority Section 376 of the Telecommunications Act 1997 when used at a distance of not less than 20 cm from the body The worst case SAR test result for 10g tissue size measured at 10mm distance is 1 45 mW g L N10947 ROHS DECLARATION RESTRICTION OF HAZARDOUS SUBSTANCES This device is compliant with the REACH Regulation Regulation EC No 1907 2006 and RoHS Directive Recast Directive 2011 65 EU Batteries are compliant with the Battery Directive Directive 2006 66 EC LET S GET STARTED YOUR PA
5. MAC filter 29 DATA USAGE When you have logged in to the web interface your data usage information for the current billing cycle and current session is shown on the home page E pine W f xi fies a 7 a fi i 30 MODIFY ADMIN LOGIN SSID AND SECURITY KEY Once you have logged in to the web interface you can modify your device and Wi Fi credentials if you want to choose your own names and passwords Admin login Click Settings gt General gt Device and change the Password field in the Homepage section 0 a E 5 Eza or P n Kaza La Tur HEZ RI Baad Uu pa rma Ei k iTi Bn r lt EEE a ME BEE n Sar n Ss km a WEL EF EE 31 e Main or Secondary Guest Wi Fi name and password Click Wi Fi gt Options and then edit the Main or Secondary Guest Wi Fi network credentials You can choose a predefined Wi Fi profile or make a custom profile and customize the Wi Fi network names and passwords If you make a custom profile you can enable disable the secondary Wi Fi network set it as a Guest WI FI network and set the frequency bands used by each network 2 4 GHz provides long range connections while 5 GHz provides shorter range connections with potentially higher data rates and less interference eee eee 32 CONFIGURE WI FI SETTINGS You can configure your Wi Fi network ii settings including the number of devi
6. area e Check that your SIM card is activated with BigPond and enabled with data services e Please wait 1 2 minutes for the device to initialize e Confirm that your account is activated with BigPond and that no other Internet connections are active 38 e Try switching your device off and on and restarting your PC or Wi Fi device My battery has not charged while in use and connected to the charger If you are in a low coverage area have been transferring a lot of data or left the device ina hot location the internal temperature of the device can rise above 45 C In these conditions the battery cannot be charged due to safety limits with Li ion battery technology Note The BigPond Wi Fi 4G Advanced will not charge while it is boosting another device The signal indicator is always low Your device has poor reception Try moving the device to a location with a clear view of the sky for example near a window The download or upload speeds are very slow The speed is dependent on signal strength Check your signal strength and network type See page 9 How do I go back to the home page web interface Open your browser and type in http m home or http 10 0 0 138 39 What is my Admin Password The Admin Password for the home page web interface enables you to configure your BigPond Wi Fi 4G Advanced from a connected device The default Admin Password is admin What do do if changed the Admi
7. use the Main Wi Fi network for trusted devices To change any of your Wi Fi settings e On the home screen tap the Wi Fi icon e Use the options on the Wi Fi screen to customize your Wi Fi settings 1 Main Wi Fi Set the Main Wi Fi name and password 2 Wi Fi Profiles Choose a Wi Fi profile and set the Guest Wi Fi name and password 3 WPS Connect a WPS enabled device tothe Main or Guest Wi Fi network 25 4 Options Configure the Wi Fi radio the Main and Guest Wi Fi networks and the number of devices that can connect at the same time 5 Block List Prevent specific devices from connecting to your Wi Fi networks Note The device resets when you change Wi Fi settings and connected devices are disconnected MANAGE DEVICE SETTINGS You can customize other options as wellas access additional features such as Jump Boost and GPS in Settings To customize your device s settings e On the home screen tap the Settings icon LSS ar n Kulind Ll a T i br Bi i LENE gt Q 1 e Use the options on the Settings screen to customize your device 1 Display Configure the touchscreen display brighness timeout display of Wi Fi credentials status LED display 26 27 Network Choose the network types to use set roaming rules display network connection details Sleep Set the device to sleep after being inactive for acertain time period to conserve y
8. CKAGE CONTAINS THE FOLLOWING e BigPond Wi Fi 4G Advanced device and battery e This Getting Started Guide e Micro USB charging cable Jump Boost cable AC adapter YOU CAN ALSO PURCHASE THE FOLLOWING ACCESSORIES FOR YOUR DEVICE e External antenna MIMO Dual TS9 port improves performance in areas with low signal strength See your local Telstra store or partner for assistance with picking the best antenna option for you as well as help with installation Information on accessories is available at http www netgear com telstraaccessories YOU CAN USE YOUR BIGPOND WI FI 4G ADVANCED WITH THESE OPERATING SYSTEMS Windows 8 32 64 bit Windows RT is not compatible for initial activation e Windows 7 32 64 bit Windows Vista SP2 32 64 bit e Windows XP SP3 Media Centre Editions 32 64 bit e Mac OS X 10 6 or later MAKE A NOTE OF YOUR BIGPOND DETAILS Your username and password have been emailed to you however you may want to note these details below for easy reference EMAIL ADDRESS po Remember your email address is your username bigpond com PASSWORD pO It s a good idea to protect yourself by writing down a reminder rather than your actual password YOUR BIGPOND WI FI 46 ADVANCED 1 LCD touchscreen Resistive touch screen with options to manage device settings data connection and Wi Fi network usage 2 Status LED Shows data connection status e Ready slow blue
9. D 13 7663 from 8am 9 30pm Monday to Friday AEST or 8am 8pm Saturdays AEST Information on accessories is available at http www netgear com telstraaccessories 42 TECHNICAL SPECIFICATIONS Device Category LTE UMTS HSPA DC Wi Fi Dimensions Weight Touchscreen Battery Operating systems 43 Category 4 FDD LTE 4G CA 900 1800 MHz Quad band 4G 900 1800 2100 2600 MHz Quad band 3G 850 900 1900 2100 MHz Dual band 2 4 5 GHz 802 11 b g n 2x2 MIMO Working range 30 90m radius in free space Up to 10 simultaneous connections 69 mm H x 110 mm L x 15 mm W 140g 2 4 resistive Continuous usage Up to 10 hours Standby time Up to 10 days 2500maAh rating Windows 8 Windows RT after activation Windows 7 Windows Vista 32 64 bit Windows XP 32 64 bit Mac OS 10 6 and above EXTRA BITS YOU SHOULD KNOW COVERAGE The Telstra Mobile Network offers 4G in all capital CBDs and associated airports many surrounding suburban areas and in over 100 regional areas You ll automatically switch to our fastest available 3G in other coverage areas around Australia Actual speeds vary due to factors such as location distance from the base station local conditions user numbers hardware software configurations and download source upload destination If multiple users access the device speeds will be less Visit telstra com coverage for details of speeds and coverage locations
10. attery Green 26 100 charged level Yellow battery low Red critical Less than 10 charge Traffic Outline Connected Solid Sending receiving None Not connected Hub Appears when docked in a hub sold separately QUICK REFERENCE SECTION Web Interface home page Web Interface Password Default Main Wi Finame and password Guest Wi Fi name and password Restore Defaults Enable Disable Dual band Wi Fi Jump charge another device Update software http m home admin Printed on the label under the battery Displayed on the LCD screen m igre Leah yan gayan Porte praca ji Tap Wi Fi gt Main Wi Fi to view or update Displayed on the LCD screen when Guest Wi Fi is enabled Inaba N iaia err aan tic n zall al mln m Fi Tap Wi Fi gt Wi Fi Profiles to view or update Tap Settings gt Reset PC installation will be required with username and password Tap Wi Fi gt Wi Fi Profiles to select a suitable Wi Fi profile Use the Jump Boost cable to connect to another device then tap Settings gt Jump Boost Tap Settings gt More gt About then tap Software Updates GETTING CONNECTED 1 INSERT BATTERY Remove the back cover by lifting at the notch above either external antenna port Then insert the battery as shown and replace the cover 2 SIM Your microSIM is already inserted and is designed to operate with a BigPon
11. blink e Transferring data double blue blink e Not ready slow amber blink 3 Power key e Turn the device on or off Press the key for a few seconds The LED blinks blue when the device is ready e Wake the device and Wi Fi radio Press and quickly release the Power key 4 SIM slot See page 11 5 AC adapter Micro USB port Recharge the battery faster by using the adapter See page 21 6 Device status icons Icons on the top row of the screen indicate device and network status See page 9 for details 7 Configuration status elements ns n ance TE uz Data usage Tap to view details page 23 Devices Shows number of connected devices Tap to view device details page 24 Wi Fi Lit when on Tap to configure Wi Fi Ly settings page 24 ag Settings Tap to configure device settings page 14 8 External antenna ports Connections for an optional MIMO Dual TS9 port antenna which is available from your retailer Connect the antenna carefully to avoid damage to your device see page 41 for instructions ICON DESCRIPTION co Ce j BBE Signal 1 bar low level strength 5 bars excellent roaming Triangle roaming con nected to a network other than Telstra s Network 4G and 4G CA Carrier type Aggregation HSPA Dual Carrier 3G Alert Tap to view alerts GPS Continuous tracking or search ing for satellite fix Glows while searching tracking B
12. ces that can connect at the same time Wi Fi range security etc e Click Wi Fi gt Options change any of the settings and click Submit q pm BEN ZER a ee mrm P L EE LELE EREN ki Em an eS EEE me a XI ENE E T BEEN T EE Ea oa an e E ea im 33 VIEW OR BLOCK CONNECTED DEVICES You can see the IP and MAC addresses of the devices that are cu rrently connected to your Wi Fi networks and block unwanted devices e Click Devices BEDIA EFE ED eee qT er Ss ar e Click a device name to view its details TAD m di nj i Han i A BE illa BEV a am ana If you don t want to allow the device to use your Wi Fi network click Block Device 34 GPS AAA The BigPond Wi Fi 4G Advanced can be yy used to get a one time GPS fix or continuous v fixes e Click GPS e Enable GPS if it isn t already enabled Select Enable GPS e Select the GPS mode One time or Continuous and click Submit e If the GPS mode is Continuous the GPS data updates automatically Otherwise click Update location to do a one time fix 35 MANAGE DEVICE SETTINGS You can configure general and advanced a device settings from the web interface e Click Settings E sur m saran rum mea a e Click 1 General gt Device to configure the device display options 2 General gt Software and Reset to reset the device default settings or update the device s
13. d plan However if you are replacing the microSIM remove the SIM slot cover then insert the microSIM card as shown below and close the slot cover 3 SWITCH DEVICE ON Press and hold the Power key for a few seconds to turn on your BigPond Wi Fi 4G Advanced 4 SEARCH FOR WIRELESS NETWORKS Make sure your computer or other device has Wi Fi enabled and search for wireless networks Refer to your Wi Fi enabled device s manual for further details on searching for wireless networks Mac users Make sure AirPort is turned on D SELECT SSID AND ENTER SECURITY KEY e Select the Wi Fi name displayed on the LCD of your device then click Connect e Type in the Wi Fi password as it appears on the LCD screen and click OK Er ee ed LL EL CHE Bi Cli NNN kan Note You can modify the Main Wi Fi or Guest Wi Fi names and passwords from the LCD touchscreen tap Wi Fi gt Main Wi Fi or Wi Fi gt Wi Fi Profiles or the web interface device home page at http m home See page 24 for more details 6 OPEN AN INTERNET BROWSER AND START THE INSTALLER e Once your Wi Fi is connected open an internet browser and you will be automatically directed to the web interface device home page to complete the setup process If the web interface does not automatically open enter http m home in the address bar or http 10 0 0 138 e From the setup screen press Start to open the Windows or Mac Installer Note The fol
14. lowing screen shots are for Windows XP Other systems will follow a similar process PS Sy Aj ri a ep a es P Kak a deg k ri akam r nm mn mek eee hia yi j a umar manay an le Fe ELI kal e a J TEW Lin En a n kana eee ee Disi eee i C i m HEMI lt KEKE ET BEE EER LJ BI RAMIN PEDA EE p Em ee mr ma aa a Tta e Follow the on screen instructions to continue setup 7 FOLLOW THE PROMPTS e Click Next to continue T Ee a a ee ee wir i a a a a EE Gy EE MERA ee Em uni Xu HEEE e Once you have reviewed Our Customer Terms select I confirm that wish to proceed and click Next z RAE a EE CENTER IE TE SS ee E a TL SERE Oe n Ep e ynanan _ nzanm lr azm E T T o i somos m ome a a GERI O RI TI Your device will now connect to BigPond KURADI TE IT EFINI beem na wa a sees ss ieee ege K SAR K xema p zan a i ELA EW Li BI oe F I Iri z j You will need your username BigPond email and password or your billing details if you haven t signed up yet Note Your username Bigpond email and password have been emailed to you You can access your password online at http myacct bigopond com Existing Username You may have already provided your credentials during the sign up process and created a username and password Select I have an email address and password for my new Mobile Broadband account
15. n Password and then forgot it On the LCD homescreen tap Settings gt Reset to reset the device to factory defaults PC installation will be required with username and password What do do if changed the Main or Guest Wi Fi Password and then forgot it View the password e On the LCD homescreen tap Wi Fi gt Main Wi Fi or Wi Fi gt Wi Fi Profiles gt Edit for Guest Wi Fi e On the web interface log in and then click Wi Fi The LCD screen is not lit How do I know if the device is powered on The LCD screen dims to save energy The Status LED will be blinking if the device is still powered on Press and release the Power key to wake the device How do I setup my BigPond email Go to bigpond com help email for more information on setup and support 40 How do I connect an external antenna 1 Slide the antenna doors open 41 Where can get more information Visit support netgear com click Support for Home Products search for BigPond and select Wi Fi 4G Advanced from the list of products to e Update the firmware View the User Guide View the BigPond Wi Fi 4G Advanced tutorial e Learn tips and tricks at www netgear com learningcenter mobile to get the most from your BigPond Wi Fi 4G Advanced For billing and technical support visit bigpond com help For FAQs tutorials and more post your questions online at telstra com crowdsupport For technical support call 13 3933 or call 13 PON
16. oftware 3 Network gt Preferences to update settings for connecting to data networks 36 Network gt APN to set up access point names for connecting to other networks Network gt SIM Security to require a PIN to use the device Network gt Status Details to view the current data network connectiondetails 7 Router gt Basic to configure your data connection 00 O Router gt Port Forwarding if your computer is hosting a server Router gt Port Filtering to choose which applications can access the Internet BOOST ANOTHER DEVICE S BATTERY See page 28 for connection instructions FA and use the Jump Boost option in the menu 37 panelon the left side of the web interface PROBLEM SOLVING Why can t connect a device to the BigPond Wi Fi 4G Advanced If you are having an issue connecting to the BigPond Wi Fi 4G Advanced try the following suggestions e Turn off your device and take the battery out wait 10 seconds put the battery back in and turn your device on e Restart your computer e Turn off or temporarily disable any Security Programs or Firewalls If possible try using another computer or Wi Fi device to connect to your BigPond Wi Fi 4G Advanced device cannot access the Internet at all If you are having an issue accessing the Internet try the following suggestions e Check the colour display status e Make sure you have network coverage in your
17. our battery GPS Enable GPS get one time location fixes or continuous tracking Reset Reset the device to factory defaults More See information about the device Jump Boost See next page for details JUMP BOOST H You can use the BigPond Wi Fi 4G Advanced to give a boost to another device s battery using the Jump Boost cable provided with your device To boost another device s battery e Plug the Jump Boost cable into your BigPond Wi Fi 4G Advanced e Plug your other device s USB cable into the Jump Boost cable s female connector e On the home screen tap Settings gt Jump Boost e Tap one of the boosting options 30 60 90 minutes 28 USING THE WEB INTERFACE Connect to the web interface device home page to change the settings of your BigPond Wi Fi 4G Advanced The web interface can only be accessed after connecting via Wi Fi on your device Note Many of these settings can be modified directly on the device using its touchscreen See page 23 LOGIN TO THE WEB INTERFACE e Open a web browser and enter http m home in the address bar e Login to make changes In the Sign In field enter the default Admin Password admin Username is not required From the web interface youcan access all of the features available on the touch screen plus advanced features such as technical Wi Fi settings router settings for example Port Forwarding and white list
18. t group of companies Mac is a trademark of Apple Inc registered in the US and other countries The spectrum device is a trade mark of Telstra Corporation Limited ABN 33 051 775 556 and are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556 2400320 Rev 1 46
19. the amount of data remaining in the current billing cycle e Green 26 100 remaining e Yellow 10 25 remaining e Red lt 10 remaining To view details about your data usage e On the home screen tap the portion of the data usage bar shown below not outside of it Ha GE n GE 23 DEVICES The Devices icon shows the number of users currently connected to the BigPond Wi Fi 4G Advanced over Wi Fi You can see which devices are connected to your Main and Guest Wi Fi networks and block unauthorized devices from connecting e On the home screen tap the Devices icon e Tap the name of a connected device to see its IP and MAC addresses and if you want to block it from connecting to your Wi Fi network an e Ka aze k ajar i Aa a gt MANAGE WI FI You can manage your Wi Fi settings on the LCD touchscreen and on the web homepage see page 29 including selecting a Wi Fi profile for using the device s Dual band Wi Fi radio or enabling a Guest Wi Fi network By default Main Wi Fi is enabled and Guest Wi Fi is disabled ma 24 Dual band Wi Fi 2 4 GHz 5 GHz Your device s dual band Wi Fi radio gives you the flexibility of connecting devices that support dual band Wi Fi to transfer data at higher throughputs If your devices support dual band Wi Fi enable this in Wi Fi gt Wi Fi Profiles Guest Wi Fi network You can set up a Guest Wi Fi network for temporary users and
20. ther device communicate with each other and establish the connection Your device is now connected to the BigPond Wi Fi 4G Advanced and ready to use 20 RECHARGING YOUR BATTERY Your battery comes partially charged When you need to recharge it e Plug the micro USB cable into the device e Plug the other end of the cable into the AC adapter and plug the adapter into an electrical outlet or plug into the USB port on your computer 21 INTERNATIONAL ROAMING You can use your BigPond Wi Fi 4G Advanced service while overseas International Roaming should already be activated on your BigPond account It is important to note that different charges apply when using your BigPond service overseas and that any monthly allowance included with your BigPond plan excludes use while overseas For a full list of available countries and charges go to telstra com au roaming 22 USING THE LCD TOUCHSCREEN DATA USAGE You can view your data usage on the LCD s home screen and on the web interface see page 29 Note The plan data counter resets automatically when the next billing cycle starts and the session data counter resets automatically for each session Data plan information is provided as a guide only see Data Usage Details on page 45 HE 5 Ure wa err Teini LEE iti GP Cil Li Sar k a Qe F7 ae ew ee a kas On the home screen the data usage bar colour changes depending on
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