Netgear 762S Warranty Guide
Contents
1. 192 Singapore 800 6011 369 Spain Espa a 90 099 5462 Sweden Sverige 0770 930 033 Switzerland Schweiz Suisse Svizzera 0848 000 195 Thailand 1800 060 013 UAE 800 0 20 0 0047 United Kingdom 0844 875 4000 United States 1 888 NETGEAR 1 888 638 4327 NETGEAR 2010 NETGEAR Inc NETGEAR the NETGEAR Logo NETGEAR Digital Entertainer Logo Connect with Innovation FrontView IntelliFi PowerShift ProSafe ProSecure RAlDar RAlDiator X RAID RangeMax ReadyNAS and Smart Wizard are trademarks of NETGEAR Inc in the United States and or other countries Mac and the Mac logo are trademarks of Apple Inc registered in the U S and other countries Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holderfs Information is subject to change without notice All rights reserved April 2010 206 10011 08 2400385 Rev 1 NETGEAR Connect with Innovation Warranty and Support Information Thank you for selecting NETGEAR products Important Please register online Please retain proof of purchase and warranty information To register your product or to obtain product information and documentation and also have access to customer only special offers direct your Web browser to the web page at http www NETGEAR com register Please retain the receipt as proof of purchase and write down the information below in case you need to obtain support informatio2. COMMENT FAIRE APPEL L ASSISTANCE TECHNIQUE Enregistrement de votre produit En tant qu utilisateur enregistr vous b n ficiez d une assistance gratuite de base l installation pendant 90 jours ainsi que des offres sp ciales r serv es nos clients Pour enregistrer votre produit allez l adresse http www NETGEAR com register Une fois que vous aurez enregistr votre produit un num ro de client vous sera attribu Recherche dans notre base de connaissances Pour r soudre vos probl mes nous vous conseillons de consulter d abord notre base de connaissances sur Internet Nous vous proposons sur notre site Web une vaste base de donn es dans laquelle vous trouverez les informations les plus r centes mais aussi des pilotes des manuels des firmwares et une foire aux questions Pour y acc der allez l adresse http netgear com support et choisissez le produit sur lequel vous souhaitez avoir davantage d informations Transmission de questions sur le site Web Si vous ne trouvez pas d informations satisfaisantes dans la base de donn es remplissez le formulaire de transmission escalation form pour envoyer votre question nos techniciens Les questions sont trait es dans l ordre de leur r ception En r gle g n rale la r ponse vous parviendra dans un d lai d un jour ouvrable E mail Vous pouvez aussi envoyer un message support netgear com Afin que nos technicians puissent vou
3. Problems der Anfrage RMA RA Nummer falls zutreffend Fehlerhafte oder besch digte Ware Wenn Ihnen fehlerhafte oder besch digte Ware geliefert wurde wenden Sie sich bitte an den Support Sie sollten auf Ihren Computer und auf das NETGEAR Produkt zugreifen k nnen wenn Sie sich an den Support wenden Vergewissern Sie sich dass Sie auch die in der Liste f r den E Mail und Telefon Support aufgef hrten ben tigten Informationen zur Hand haben Unsere Kundendienstmitarbeiter werden Sie bei der Fehlerbehebung unterst tzen Falls ein Austausch erforderlich ist erhalten Sie eine R cksendegenehmigung Produkte die ohne eine offizielle R cksendenummer bei NETGEAR eingehen werden nicht bearbeitet falls nichts anderes angegeben ist NETGEAR zahlt kein Geld zur ck und bietet keine Produktaktualisierungen an
4. formation for E mail and Phone Support list Our technicians will help you to troubleshoot the product If it is so determined that replacement is required a return authorization will be issued Products sent to NETGEAR without an authorization number will not be processed other than as set forth herein NETGEAR will not issue refunds or offer product upgrades So erhalten Sie Support Registrierung des Produkts Registrierte Eigent mer haben 90 Tage ang Anspruch auf einen zus tzlichen Standardinstallations Support und besondere Angebote f r Kunden Geben Sie zur Registrierung in Ihrem Browser die olgende Adresse ein ttp www NETGEAR com register Nach der Registrierung Ihres Produkts erhalten Sie eine undennummer Suche in unserer Knowledgebase Versuchen Sie zuerst die zur L sung Ihres Problems erforderlichen Informationen in der nowledgebase auf unserer Website zu inden In dieser umfangreichen Datenbank inden Sie die aktuellsten Informationen z B zu Treibern Handb chern und Firmware sowie h ufig gestellte Fragen Um auf die nowledgebase zuzugreifen geben Sie in hrem Browser die Adresse http www netgear com support ein und w hlen Sie das Produkt aus an dem Sie interessiert sind um die verf gbaren nformationen abzurufen Weiterleitung ber das Internet Sie erhalten 90 Tage lange kostenlosen technischen Support bei einer Standardinstallation eines NETGEAR Produkts Dazu k nnen die Hardware
5. he first time See the Regional Customer Support Contacts section for phone numbers Information for E mail and Phone Support Customer Number if applicable E mail Address Product Model Purchase Date Hardware Serial Number required Detailed Description of Problem RMA or RA Number if applicable Premium Networking Support Service Fee Based 1 800 448 1696 Available only in the U S We understand that some of our customers may require advanced support or additional assistance after the first 90 days To meet these requirements we offer Premium Networking Support Service This is an affordably priced option using expert network technicians with advanced networking knowledge With this service we provide support for advanced NETGEAR product features as well as non NETGEAR issues that are not covered under the standard warranty support service For more information point your browser to http www netgear com support premium Examples of Enhanced Services Non NETGEAR Hardware Software Applications Network Security Applications Network Technology VPN Configuration File and Print Sharing Defective or Damaged Merchandise If you suspect you have a defective or damaged product you must call Technical Support Have your computer system and the NETGEAR product available prior to contacting Technical Support Ensure that you also have on hand the information as requested in the In
6. ing any defective product the end customer or the reseller from whom the end customer originally purchased the product must obtain a Return Materials Authorization RMA number from NETGEAR All defective products should be returned to NETGEAR with shipping charges prepaid NETGEAR will not accept collect shipments Except as specifically provided in this agreement or as required by law the warranties and remedies stated above are exclusive and in lieu of all others oral or written express or implied Any and all other warranties including implied warranties of merchantability fitness for a particular purpose and noninfringement of third party rights are expressiy excluded NETGEAR shall not under any circumstances be liable to any person for any special incidental indirect or consequential damages including without limitation damages resulting from use or malfunction of the products loss of profits or revenues or costs of replacement goods even if NETGEAR is informed in advance of the possibility of such damages NETGEAR Technical Support Services NETGEAR gets you connected easily through a wide variety of support services An Online Knowledgebase Free E mail Support Escalations Through the Web Free 90 day 24x7 Technical Support NETGEAR Premium Networking Support Service HOW TO OBTAIN SUPPORT Register Your Product As a registered owner you receive 90 days of complimentary support for basic installat
7. ion To register browse to http www NETGEAR com register For information about your product use the Select Product dropdown on www NETGEAR com support Search Our Knowledgebase Our online knowledgebase is your first resource for troubleshooting and other issues It has the most up to date information on drivers manuals and firmware The frequently asked questions cover most supported issues you will encounter To search the knowledgebase browse to www NETGEAR com support and enter a product or other query in the search box Escalate Through the Web If knowledgebase articles do not cover your situation simply fill in the escalation form to submit a question to our technicians You will be answered on a first come first serve basis Most cases are answered in one business day E mail You may e mail our technicians at support netgear com For the fastest service include details such as your NETGEAR product firmware version network configuration and operating system as listed below Standard Phone Support 90 day free technical support is provided for the basic installation of your NETGEAR product This may consist of hardware and driver installation basic product configuration checking the installation and verifying network connectivity The complimentary support expires 90 days from the date of purchase Please have the following information available as listed below before calling technical support t
8. n NETGEAR Product Date of Purchase Hardware Serial Number Customer Number Hardware Warranty Subject to the provisions described below this NETGEAR product is protected for two 2 years against defects in material and workmanship Should a product fail to perform as described above within the warranted period it will be replaced with the same or functionally equivalent product by NETGEAR at its discretion free of charge provided you 1 return the failed product to a NETGEAR designated repair facility with shipping charge prepaid and 2 provide NETGEAR with proof of the original date of purchase Replacement products will be returned to you with shipping charges prepaid Replacement products may be refurbished or contain refurbished materials IF NETGEAR by its sole determination is unable to replace the defective product it will refund the depreciated purchase price of the product This warranty does not apply if in the judgement of NETGEAR the product fails due to damage from shipment handling storage accident abuse or misuse or if it has been used or maintained in a manner not conforming to product manual instructions has been modified in any way or has had any serial number removed or defaced Repair by anyone other than NETGEAR or an approved agent will void this warranty The maximum liability of NETGEAR under this warranty is limited to the purchase price of the product covered by the warranty Prior to return
9. s aider efficacement donnez un maximum de pr cisions dans votre message N oubliez pas de donner les informations ci dessous Assistance t l phonique ordinaire Vous b n ficiez d une assistance technique gratuite de 90 jours pour l installation de base de votre produit NETGEAR installation du mat riel et du pilote configuration de base du produit v rification de l installation et de la connexion au r seau La p riode de gratuit de l assistance s ach ve 90 jours apr s la date d achat Munissez vous des nformations indiqu es ci dessous avant d appeler l assistance technique Pour contacter le service local reportez vous la liste des num ros d appel de l assistance t l phonique Informations fournir pour l assistance par courier lectronique et par telephone Num ro de client e Adresse lectronique Mod le du produit Date d achat Num ro de s rie du mat riel Description d taill e du probl me question Num ro d autorisation de retour le cas ch ant Produits d fectueux ou endommag s Si vous pensez que votre produit est d fectueux ou endommag appelez imp rativement notre service d assistance la client le Ayez votre ordinateur et le produit NETGEAR sous la main au moment d appeler notre assistance client le Munissez vous galement des informations demand es la page pr c dente Nos techniciens feront de leur mieux pour vous d panner S ils estiment que le produit doi
10. t tre remplac ils vous transmettront une autorisation de retour Attention Les produits envoy s NETGEAR sans num ro d autorisation ne feront l objet d aucun autre traitement que celui pr vu dans les pr sentes NETGEAR ne rembourse pas ses produits et ne fournit pas de mises niveau gratuites Regional Customer Support Contacts All countries 1 408 367 7802 Argentina 0800 666 9838 Australia 1300 361 254 Austria sterrich 0820 555 644 Bahrain 8000 4704 Belgium 32 0 2 626 8730 Brazil 0800 761 0021 Canada 1 888 NETGEAR 1 888 638 4327 Canada French Support 877 875 1880 Chile 800 472001 China SOHO User 800 830 3815 China Business User 86 20 8391 8600 Colombia 01 800 754 1102 Denmark 80 702 666 Egypt 02 25228082 Finland 020 792 8590 France 0820 887 177 Germany Deutschland 0180 590 59 59 Hong Kong 800 964 605 Hungary 06 80012857 India 1800 425 4327 Ireland Eire 0818 90 4000 Italy Italia 02 39607175 Japan 0120 921 080 Jordan 80022257 Korea 080 638 4327 Luxembourg Deutsch 0049 180 590 59 59 Luxembourg Fran ais 0033 820 88 71 77 Malaysia 1800 880 023 Mexico 1800 123 1786 Middle East Countries outside Bahrain Egypt Jordan Saudi Arabia UAE 20 2 25228082 International Dial Cairo Netherlands Nederland 020 721 9080 New Zealand 0800 174 600 Norway Norge 800 12500 Poland 22 583 4381 Portugal 800 854 002 Russia 810 800 20931032 Saudi Arabia 800 8200
11. und Treiberinstallation die Standardproduktkonfiguration und eine berpr fung der Installation sowie der Netzwerkkonnektivit t z hlen Der Anspruch auf zus tzlichen Support erlischt 90 Tage nach dem Kaufdatum Wenn Sie den technischen Support anrufen sollten Sie die unten aufgef hrten Informationen bereithalten Schauen Sie unter den Kundensupport Nummern nach um Ihren lokalen Support Partner zu finden E mail Sie k nnen auch eine E Mail an support netgear com senden Geben Sie in Ihrer E Mail m glichst viele Details an damit unsere Techniker Ihnen effizient weiterhelfen k nnen Geben Sie in Ihrer E Mail die weiter unten beschriebenen Informationen an Standard Telefon Support Sie erhalten 90 Tage lange kostenlosen technischen Support bei einer Standardinstallation eines NETGEAR Produkts Dazu k nnen die Hardware und Treiberinstallation die Standardproduktkonfiguration und eine berpr fung der Installation sowie der Netzwerkkonnektivit t z hlen Der Anspruch auf zus tzlichen Support erlischt 90 Tage nach dem Kaufdatum Wenn Sie den technischen Support anrufen sollten Sie die unten aufgef hrten Informationen bereithalten Schauen Sie unter den Kundensupport Nummern nach um Ihren lokalen Support Partner zu finden F r den E Mail und Telefon Support ben tigte Informationen Kundennummer E Mail Adresse Produktmodell Kaufdatum Seriennummer der Hardware Detaillierte Beschreibung des
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