NetComm V24W User's Manual
Contents
1. SERII RE IRI RI RR NR RR RP RR IRI RI RR RR RR RE RA RE N RI INNA RP ARI IRI RI RR RARI RR RE REA 32 MOU is IRINA RON RN IRI RE RT RR II ORI RR PR N IRI E TINE NR OT RR RR RTR RI ORI A 33 Visiting a Web SIG ARII PCIE aan IRI RIO Aaea Aaea EEEa a EREE 33 ODO ciao pm aie te ii bila a e ai i a Sr pi E lie ap tei ii tuia 34 BPO GO LI ete aia era ele at are maia lana E ala a leit iat ai net deat Sale te Aral piat dela aie 35 Appendix A Common Problem And Solutions ccceeeeeesecsssseeeeeeeeeeeeenseeeeeseeeeensneeeeees 36 ApPendIX B GIOS Say rcs d au aid aia a n iti il aia lt Gl ta 40 PILON YML873 V24W User Guide 1 NetComm VolP WiFi Phone V24W User Guide How to Use This Guide This V24W WiFi IP Phone User Guide has been designed to make configuring and operating the V24W WiFi IP Phone easier than ever Please look for the following items when reading this User Guide This question mark provides you with a reminder about something you might need to do while using the IP Phone a This checkmark means there is a note of interest you should pay special attention to while pp using the IP Phone This exclamation point means there is a caution or warning and is something that could damage your IP Phone Copyright This product includes Skype Version V1 1 0 20 This product uses the Skype API but is not endorsed or certified by Skype Other products and brands mentioned herein maybe trademarks or regi2. You cannot directly receive calls while your network is down However your VoIP Service Provider account may allow you to forward calls to a different telephone number such as a cellular phone number For more information please contact your VoIP Service Provider NEILOMM YML873 V24W User Guide 39 NetComm VolP WiFi Phone V24W User Guide Appendix B Glossary This glossary contains some basic networking terms you may come across when using this product Access Point A device that allows wireless equipped computers and other devices to communicate with a wired network Also used to expand the range of a wireless network Ad hoc A group of wireless devices communicating directly with each other peer to peer without the use of an access point Bandwidth The transmission capacity of a given device or network Bit A binary digit Boot To start a device and cause it to start executing instructions Broadband An always on fast Internet connection Browser An application program that provides a way to look at and interact with all the information on the World Wide Web Byte A unit of data that is usually eight bits long Cable Modem A device that connects a computer to the cable television network which in turn connects to the Internet Default Gateway A device that forwards Internet traffic from your local area network DHCP Dynamic Host Configuration Protocol A networking protocol that allows adminis
3. by pressing and holding down the Power button for two seconds 7 Reboot one of your networked computers and check for an active Internet connection 8 Pick up the IP Phone and try your call again e Setup port forwarding on your router You must specify that four port ranges be forwarded to the IP address of the IP Phone These four port ranges are as follows 5060 5061 UDP 53 53 UDP 69 69 UDP and 10000 20000 UDP If you have a non router refer to its documentation for instructions If you have a router then follow these instructions 1 On one of your networked computers open your web browser 2 Access the Router s Web based Utility by going to http 192 168 1 1 or the IP address of the Router 3 A login screen will appear Leave the User Name field blank Enter the Router s password the default is admin in the Password field Then click the OK button 4 Click the Applications amp Gaming tab and then click the Port Range Forwarding tab 5 For each port range you must specify enter a different name in the Application field Then enter the number or range of external port s used by the IP Phone 6 Select the protocol you will be using UDP 7 Enter the IP address of the IP Phone For example if the IP Phones IP address is 192 168 1 100 you would enter 100 in the field provided 8 Repeat steps 5 7 until you have entered all four port ranges for the IP Phone Application Start and End IP Address Ena
4. drop down menu Select the website you want Then press the center selection key or select Option and then Enter Press the Option soft key and select Exit to return to the stand by screen Delete NEILOMM YML873 V24W User Guide 33 NetComm VolP WiFi Phone V24W User Guide Option Refer to the table below for each option Option Description S O Edit To edit a web site entry available when you have at least one web camera saved To add a web site entry To delete the highlighted entry The Edit and Add options configure the same settings The Edit option is used for changing existing web site entries while the Add option is used for saving new web site entries Select Return soft key to return to the previous menu Edit Select Edit to edit a web site s information Name URL web address and Port Number Scroll through these choices and select Edit soft key to change a setting Name To change the Name select Edit Enter the new Name in the new window Press the center selection key to save the new information or select i Exit to return to the previous menu URL To change the URL select Edit Enter the new URL in the new window Press the center selection key to save the new information or select Exit to return to the previous menu 61 153 251 190 IIGMHII 77joy Port Number To change the Port Number select Edit Enter the new Port Number in the new window Press the center selection key to save
5. is enable and the signal strength for each wireless network 4 Use the Navigation Pad to highlight your wireless network SSID and then press the Center Selection Key Notes If you do not see your wireless network SSID in the list your wireless network may not be set to broadcast the SSID Please refer to the User guide for more information on how to set up wireless profile to connect to wireless network manually 5 The phone will automatically connect to the selected wireless network 5a If WEP security is enabled on the selected network a new screen will appear Using the Navigation Pad select the correct key index and move to the WEP Key field Enter the network s WEP key and then press the Center Selection Key Wireless Key Index 234 YML873 V24W User Guide 8 NEIL NetComm VoIP WiFi Phone V24W User Guide 5b If WPA security is enabled on the selected network a new screen will appear Enter the network s WPA key Then press the Center Selection Key WPS Key 6 You will be notified when the IP Phone has connected to the network and a checkmark will appear next to the name of the network Press the Exit soft key to go back to the standby screen 7 The standby screen will appear 8 Press the Menu soft key Then select Phone Settings NEILOMM YML873 V24W User Guide 9 NetComm VolP WiFi Phone V24W User Guide 9 Select Phone Password Phone Settings i 10 By default the ph
6. networking device that connects multiple networks together Server Any computer whose function in a network is to provide user access to files printing communications and other services SSID Service Set Identifier Your wireless network s name Static IP Address A fixed address assigned to a computer or device that is connected to a network Static Routing Forwarding data in a network via a fixed path NEIL YML873 V24W User Guide 41 NetComm VolP WiFi Phone V24W User Guide Subnet Mask An address code that determines the size of the network Switch 1 A data switch that connects computing devices to host computers allowing a large number of devices to share a limited number of ports 2 A device for making breaking or changing the connections in an electrical circuit TCP Transmission Control Protocol A network protocol for transmitting data that requires acknowledgement from the recipient of data sent TCP IP Transmission Control Protocol Internet Protocol A set of instructions PCs use to communicate over a network Telnet A user command and TCP IP protocol used for accessing remote PCs TFTP Trivial File Transfer Protocol A version of the TCP IP FTP protocol that has no directory or password capability Throughput The amount of data moved successfully from one node to another in a given time period Topology The physical layout of a network TX Rate Transmission Rate Upgrade
7. selected as the IP Mode the screen will show these settings IP Address Subnet Mask Default Gateway Primary DNS and Secondary DNS Please change these values according to your network Edit Return _Option_______ Description IP Address IP address of the Phone Subnet Mask Subnet mask for the network ES E Network Sett Fixed IP Default Gateway IP address of the default gateway on the network Primary DNS IP address of the primary DNS server Secondary DNS IP address of the secondary DNS Server 172 16 92 236 PERE DWE NN Han raa A PILON YML873 V24W User Guide 21 NetComm VolP WiFi Phone V24W User Guide Wireless The Wireless menu allows you to configure the wireless settings on the V24W Phone The options are as follow Options Description S OO Set Wi Fi To scan for wireless networks in your area To configure profiles for different networks Hotspot To view the list of the V24W Phone s default hotspots To save your username and password for these default hotspots select Hotspot Settings and enter your username and password SEME After you have selected Set Wi Fi the V24W Phone will scan for wireless access points or wireless routers A list of wireless networks including hotspots will be displayed and show their wireless network names security status a lock indicates wireless security and signal strength which is indicated by a bar graph T To connect to a wireless ne
8. setting will be available To change the selected hotspot press the Edit soft key Delete To delete a profile highlight the profile that you want to delete press the Option soft key and select Delete Then you will be automatically returned to the Wi Fi Profiles screen Connect To connect using a profile highlight the profile that you want to use press the Option soft key and then select Connect The IP Phone will automatically try to connect to the selected network Then you will be automatically returned to the Wi Fi Profiles screen Go Down Up To rearrange the order of the profile on your list highlight the profile press the Option soft key and select Go Down to move it down the list or Go Up to move it up the list Then you will be automatically returned to the Wi Fi Profiles screen Save lt network name gt When the IP Phone is connected to a network without a profile this option will be available To save the network s settings as a new profile press the Option soft key and then select Save lt network name gt Then you will be automatically returned to the Wi Fi Profiles screen Hotspot The Hotspot menu will give you a list of the V24W Phone default hotspots Scroll through these choices and press the left soft key to make a selection Select Return to return to the Wireless screen The options for each hotspot are as follow e User Name To change the User Name e Password To change the Password e If you w
9. supplied by your VolP Service Provider If you do not have this information contact your VolP Service Provider before making any changes Press the Return soft key to return to the previous menu 5060 10 0 4 78 Refer to the table below for all SIP options 5060 Options Description S Registration Server for authentication with the Registration Server are listed in order of preference Session Timer To add or change the Session Timer Session Timer is the periodic Session Tine roves of SIP sessions tough aresNVITE or UPDATE request SIP Format To change the SIP format Default is Normal The other 2 choices may be used with certain SIP Proxy Servers To add or change any settings press the Edit soft key and enter the value in the prompt window Press the Center Selection key to save it or press the Exit soft key to return to the previous screen op eee For options with only choices press the Edit soft key to scroll through the options list Press the Exit soft key to return to the SIP Setting screen NEILOMM YML873 V24W User Guide 29 NetComm VolP WiFi Phone V24W User Guide Web Cam This feature will let you use the V24W Phone to view video from a web camera On the Web Cam screen a list of web cameras when you have web cam already configured will be shown Scroll through these choices and press the center selection key to view the video To save the settings for your web camera s press Option sof
10. that you can not access the SIP settings page when Password setting is disabled YML873 V24W User Guide 14 NEILOMM NetComm VoIP WiFi Phone V24W User Guide 29 The basic installation of the V24W Phone is now complete Using the V24W Phone To make a call enter the phone number you want to call Then press the Call button When you are on a phone call select Option to see a list of menu choices Press the HangUp soft key or press the End button to end the call To change the volume use the and buttons on the side panel of the Phone while on a call For more information about the buttons on the IP Phone refer to Chapter 2 Getting to Know the V24W WiFi VoIP Phone Line Option When you are on a call you have several options available Press the Option softkey to make a selection and press the right soft key to return to the previous menu Use the navigation pad to scroll through menu choices and the Center Selection Key to choose an option HangUp To end the call select HangUp You can also press the End button to hang up Mute To mute the call select Mute Then select UnMute when you are ready to talk Hold To put a call on hold select Hold Then select UnHold when you are ready to return to this call Connected AES 88888 LineOption ah HangUp Hold Line 2 Transfer Blind TFR Line 2 When you want to switch back and forth between two separate conversat
11. to save the new information or press Exit soft key to return to the previous menu After you finish press Return soft key to return to the Phone Book screen Add Select Add to add a new contact Scroll through the different settings Name Home Number Office Number Mobile Number Home 2 Number Office 2 Number Mobile 2 Number Speed Dial Number Ring Tone and E Mail For each setting press Edit soft key and enter the appropriate information in the new window Then press the center selection key to save the new information or press Exit soft key to return to the Phone Book PhoneBook Add Delete Mem Usage Add Person SABC Clear XK previous menu After you finish press Return soft key to return to the Phone Book screen YML873 V24W User Guide 20 NEILOMM NetComm VoIP WiFi Phone V24W User Guide Network Settings The V24W Phone has two types of network modes DHCP and Fixed IP In most cases you should keep the default setting DHCP if your network has a DHCP server enable to assign IP addresses to the IP Phone To assign a static IP address to the IP Phone press Edit soft key to change the IP Mode to Fixed IP And the setting for fixed IP will be available Edit the settings according to your network and press Aeturn soft key to return to previous menu a S DHCP Default setting is DHCP and there are no available settings to change Select Return Fixed IP If Fixed IP is
12. 61 UDP 53 53 UDP 69 69 UDP and 10000 20000 UDP Note By default the IP Phone uses a dynamic IP address assigned by your router For port forwarding you may need to assign a static IP address to the IP Phone Contact your Internet phone service provider for assistance If you have a non router refer to its documentation for instructions If you have a router then follow these instructions NEIL 1 On one of your networked computers open your web browser YML873 V24W User Guide 37 NetComm VolP WiFi Phone V24W User Guide 2 Access the Router s Web based Utility by going to http 192 168 1 1 or the IP address of the Router 3 A login screen will appear Leave the User Name field blank Enter the Router s password the default is admin in the Password field Then click the OK button 4 Click the Applications amp Gaming tab and then click the Port Range Forwarding tab 5 For each port range you must specify enter a different name in the Application field Then enter the number or range of external port s used by the IP Phone 6 Select the protocol you will be using UDP 7 Enter the IP address of the IP Phone For example if the IP Phone s IP address is 192 168 1 100 you would enter 100 in the field provided 8 Repeat steps 5 7 until you have entered all four port ranges for the IP Phone Application Start and End IP Address Enable Internet Phone 1 5060 to 5061 IP address of IP Phone X Inter
13. Edit and Delete options are available when you have at least one existing profile and the Go Down UP is available when you have more than one existing profile Both the Edit and Add options have the same configuration settings The Edit option will edit an existing profile and the Add option will add a new profile Edit and Add options Select Edit to edit a profile s information or Add to add a new profile The following settings need to be set up for each profile cone e SSID To change the SSID press the Edit soft key and enter the new SSID in the prompt window Press the center selection key to save the new information or press the Exit soft key to return to the previous menu e Wireless Mode There are two choices Infrastructure and Ad hoc modes To change the Wireless Mode press the Edit soft key Infrastructure e Authentication Mode The choices are Share Key Open System and WPA PSK To change the Authentication Mode press the Edit soft key and a new window will open Scroll through the modes and select the correct mode for the wireless access point Press the Save soft key to save the new Authentication Mode or press Exit soft key to return to the Edit Profile menu without changing the Authentication Mode For Share Key or Open System options you need to configure the following e Encryption There are two choices Disabled and WEP encryption To change the Encryption method press the Edit soft key If you select Disabl
14. NS sege tina tite a dala d die alint a doit et cre bate ii ta i tal tit 21 DAOP site ete ala a ea da a aia ti i ina ant ta a a ta tea aa aa 21 ICE CI IE cs ints eee aan e ei ap di ani a ein ee dineu ca 21 NADINE SS end nu atit ag inune Ani aia iai aie ai iai iat i i ine ne inta ai ar 22 Be cise RR OEE RE nse wie RR RR N RC AR NE CI CE IRINEI ARI N ICI NI AIR ARI 22 IC IILE O ee sates tea De uitata aie ial ati otel aia i ai tot 23 AROLDO iai ae iti aia d a a iii apa a ut iu ati it act 25 PRONG C UNOS ie eee Oaie tei iei i ai d ti je tin nt ei la t 26 PUMA OE sn capta tesa toni De a tn lac nf ta Da e ate a A a e 26 SS TOS ees seta tanc ea css sige ate nr T ta a e e ae iei RBA ana ae 26 VA DADO ani an Bine adie adm a aa a eat time ma a did ou de ea 26 DAOS NNO on spic oa noa nr aa aq edi n la an Da inna a aa aut e d a 26 Eege EC a mau tat coca dand nn ata a aaa i in at ta a ina aa aut di aa 27 DOE IES SAO FC seeaami stadiu na area n ata ta eta nn a aa bo ai aaa 0 aaa eta a at 27 Auto TCV LOOK SE LIRIC Sie asi eee coca straeaga eat sae ai suzi asi iaca ui tie aveai aannaaien d aaa 28 STUN Si see E ie sumei E piese A 00 alai cuie N up ase aaa sut Sonia AT 29 VYGIS O ZI emise nastase maaadaaa au m lai ai salate E aia re Si ai 30 Viewing a Web Camera ee 30 OO NO ice atatea se eso da E ci 0 ama ala see Aa iasi ral sui Sa all auf s ga i a alee st cb Bt ai 30 VISA RI RR RE E O RE RR PR RR IRT RR RE RARI O RE RI NR NR II NARNIA RAI 32 Sp A s
15. Telecommunication Network through a line cord which meets the requirements of the ACA S008 Standard 2 This equipment has been tested and found to comply with the Standards for C Tick and or A Tick as set by the ACA These standards are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio noise and if not installed and used in accordance with the instructions detailed within this manual may cause interference to radio communications However there is no guarantee that interference will not occur with the installation of this product in your home or office If this equipment does cause some degree of interference to radio or television reception which can be determined by turning the equipment off and on we encourage the user to try to correct the interference by one or more of the following measures e Change the direction or relocate the receiving antenna e Increase the separation between this equipment and the receiver e Connect the equipment to an alternate power outlet on a different power circuit from that to which the receiver TV is connected e Consult an experienced radio TV technician for help 3 The power supply that is provided with this unit is only intended for use with this product Do not use this power supply with any other product or do not use any other power supply that is not approved for use with this product by NetCo
16. To replace existing software or firmware with a newer version Upload To transmit a file over a network URL Uniform Resource Locator The address of a file located on the Internet WAN Wide Area Network The Internet WEP Wired Equivalent Privacy A method of encrypting network data transmitted on a wireless network for greater security WLAN Wireless Local Area Network A group of computers and associated devices that communicate with each other wirelessly YML873 V24W User Guide 42 NEL NEICOMMM LEGAL amp REGULATORY INFORMATION This manual is copyright Apart from any fair dealing for the purposes of private study research criticism or review as permitted under the Copyright Act no part may be reproduced stored in a retrieval system or transmitted in any form by any means be it electronic mechanical recording or otherwise without the prior written permission of NetComm Limited NetComm Limited accepts no liability or responsibility for consequences arising from the use of this product NetComm Limited reserves the right to change the specifications and operating details of this product without notice NetComm is a registered trademark of NetComm Limited All other trademarks are acknowledged the property of their respective owners Customer Information ACA Australian Communications Authority requires you to be aware of the following information and warnings 1 This unit shall be connected to the
17. User Guide Chapter 1 What s in This User Guide Thank you for choosing the NetComm V24W WiFi VoIP Phone It will allow you to make phone calls using your broadband connection whether you are at home in your office or at a public hotspot How does the V24W Phone do this It connects to your wireless router or gateway so telephone service is delivered through your cable or DSL Internet connection You can also surf the Internet with its built in web browser and full color screen But what does all of this mean Networks are useful tools for sharing Internet access and computer resources Your phone calls can also share your high speed Internet connection After setting up the V24W you will be able to make phone calls using the account you set up with your Voice Service Provider even while you re surfing the Internet on your computer So networks not only are useful in homes and offices but also can be fun Use the instructions in this User Guide to help you configure and use the V24W VoIP Phone after you have registered an account with your Voice Service Provider These instructions should be all you need to get the most out of your NetComm V24W WiFi VoIP Phone i eee NEILOMM YML873 V24W User Guide 3 NetComm VolP WiFi Phone V24W User Guide Chapter 2 Getting to know your NetComm V24W WiFi VoIP Phone The Bottom Panel The V24W Phone s headset jack and USB port are located on the bottom panel Headset Port USB P
18. V24W Wi Fi IP Phone NetComm VoIP WiFi Phone V24W User Guide Chapter 1 What s in This User Guide nicio miau alai i anii ii ia ii 3 Chapter 2 Getting to know your NetComm V24W WiFi VoIP Phone seeeeesseeeeeeees 4 The V24 NS serseri venit ranile itzi ae le ta fai tea tei 5 Chapter 3 Installing and Using the NetComm V24W WiFi VoIP Phone 1cesseseeeeees 7 Inserting the Battery into the V24W Phone eee eee na 7 Charging and Powering the V24W Phone eee 7 Setting up the V24W PhONe cccccccccccceeessseeeeeeeceeeeeeseeeeeeeeesaaeseueceeeeeseeaaaseeeeeeesseaseeeeeeeeessaaagsses 7 Using the VZ4 WW PROM in icre ee a ia e tn te ile me lt anl di i trena E nr fr 15 LE ODIO ae me eee saa te EEE aan aie a delecta be in oaia pna da etno atatia ae bus 15 Chapter 4 Configuring the V24W WiFi VoIP Phone sceceessesssssseeeeeeeeeeeeseeeeseeeoeeeenes 17 Home SCreen ag cccs ccsesdescecexassd acithhadcdnetendasndanndccncessdeesdonnedenedesisnssiiedtd aia alui aia di dl ina foaia aie 17 VSS II RR RR RARA RIN NR PRE NR RI N RP IE RN NR RR RI NI IA E NR E E 18 How to Access the Web based Utility eee eee nana 18 DEA MU INEU ee ese malai sata ata tina ate AE na iuni tb i E tt 19 C Ecc se ata ma al a e a i ui E i ia a a i 19 PAONGO BOOK ac a mite lt aie Leia eons siete aegis ae eine Bede e ee bd dle ta 20 E Le N anca ao dit i loa di ata i i a td a za i dai dna tn t 20 NEI OU SU
19. ant to save a new hotspots settings do not use this menu When you are ay connected to the new hotspot select Profiles on the Wireless screen Press the Option soft key and then select Save lt network name gt Then you will be automatically returned to the Wi Fi Phone Profiles screen NEILOMM YML873 V24W User Guide 25 NetComm VolP WiFi Phone V24W User Guide Phone Settings This menu gives you option to customize the various settings of the V24W such as Ring Option Wallpaper Date amp Time and Language Ring Option Scroll through the list and press the left soft key to make a selection Press the Return soft key to return to the Phone Settings screen Ring Types There are five different ring types The selected ring type is indicated by the lt gt symbol Scroll through these choices to hear the actual ring type Highlight the ring type you want to select and then press the center selection key to save your change Press the Exit soft key to return to the Ring Option menu without changing the ring type Ring Tones There are three ring tones The selected ring tone is indicated by the lt gt symbol Scroll through these choices to hear the actual ring tone Highlight the ring tone you want to select and then press the center selection key to save your change Press the Exit soft key to return to the Ring Option menu without changing the ring tone Ring Volume There are five ring volume levels The selected ring vo
20. ase letters A B C Z lowercase letters a b c Z or numbers 0 1 2 0 Press the star key to switch between the different modes or press the star key twice to enter the sign Enter Symbol or Press the pound key to open the Symbol Space Selection menu Use the navigation pad to move through the menu When you have the appropriate symbol highlighted press the center selection key Press the pound key twice to enter a space Only available when the prompt window is up Increases or decreases the volume NEILOMM YML873 V24W User Guide 5 NetComm VolP WiFi Phone V24W User Guide The Back Panel The IP Phone s battery compartment is located on the back panel of the IP Phone For directions on how to insert the battery refer to Chapter 3 Installing and Using the NetComm V24W WiFi VoIP Phone Battery Compartment YML873 V24W User Guide 6 PILA NetComm VoIP WiFi Phone V24W User Guide Chapter 3 Installing and Using the NetComm V24W WiFi VoIP Phone This chapter provides instructions for first time installation and use of the NetComm V24W Phone Firstly you need to insert the battery into the V24W Phone and then configure it for your wireless network and VoIP service After that you will be able to make and receive Internet phone calls Inserting the Battery into the V24W Phone To insert the battery follow these instructions 1 Remove the battery compartment cov
21. ble Internet Phone 1 5060 to 5061 IP address of IP Phone oot ee X Internet Phone 2 53 to 53 IP address of IP Phone X Internet Phone 3 69 to 69 IP address of IP Phone X Internet Phone 4 10000 to 20000 IP address of IP Phone YML873 V24W User Guide 36 NEIL NetComm VoIP WiFi Phone V24W User Guide 9 Check the Enable option for the port services you want to use 10 When you have completed the configuration click the Save Settings button 2 When l m on a telephone call words are dropped intermittently Go through this checklist until your problem is solved Are you using a wireless router and cordless phone If so the router and cordless phone may be using the same frequency and interfere with each other Move the cordless phone farther away from the router There may be heavy network activity particularly if you are running a server or using a file sharing program Try to limit network or Internet activity during any Internet telephone call For example if you are running a file sharing program files may be uploading in the background even though you are not downloading any files so make sure you exit the program before you make an Internet phone call There may not be enough bandwidth available for your Internet phone call You may want to test your bandwidth using one of the bandwidth tests available online If necessary access your service account at your Internet phone service provider s website and reduce the band
22. col The communications protocol used to connect to servers on the World Wide Web Infrastructure A wireless network that is bridged to a wired network via an access point IP Internet Protocol A protocol used to send data over a network IP Address The address used to identify a computer or device on a network ISP Internet Service Provider A company that provides access to the Internet ITSP Internet Telepony Service Provider A company that provides voice over Internet protocol services LAN The computers and networking products that make up your local network MAC Media Access Control Address The unique address that a manufacturer assigns to each networking device Mbps MegaBits Per Second One million bits per second a unit of measurement for data transmission Network A series of computers or devices connected for the purpose of data sharing storage and or transmission between users Packet A unit of data sent over a network Passphrase Used much like a password a passphrase simplifies the WEP encryption process by automatically generating the WEP encryption keys for products Port The connection point on a computer or networking device used for plugging in cables or adapters RJ 45 Registered Jack 45 An Ethernet connector that holds up to eight wires Roaming The ability to take a wireless device from one access point s range to another without losing the connection Router A
23. e Time and press Edit soft key Enter the Expire Time in the prompt window and press the Center 10 0 4 78 Selection Key Notes this step is optional oe 10 0 4 78 S060 23 Move down to Phone Number and press Edit soft key Enter the Phone Number you ll use for Internet phone calls and B press the Center Selection Key 5060 10 0 4 78 24 Move down to User Name and press Edit soft key Enter the User Name in the prompt window and press the Center Selection Key Note Press the star key to switch between the different modes Capital letters small letters and numbers PILON YML873 V24W User Guide 13 NetComm VolP WiFi Phone V24W User Guide 95 Move down to Password and press Edit soft key Enter the 9 a Password in the prompt window and press the Center Selection Key Note Press the star key to switch between the different modes Capital letters small letters and numbers 26 On the SIP Settings screen select Return 27 On the main menu select Return ra moron i s5040 10 0 4 0 5060 28 The standby screen will indicate that the IP Phone is ready an Phone Settings for phone calls Ready message at the top of the screen Note You can disable the phone password settings if you do not want to enter the password every time you turn on the device Change the Enable setting in Phone Settings gt Password Setting change it from Yes to No Please be aware
24. e prompt window and press the Center Selection Key 18 Move down to Register Proxy IP and press Edit soft key Enter the Register Proxy IP address in the prompt window and press the Center Selection Key Note Press the star key to switch between the different modes Capital letters small letters and numbers 1 9 Move down to Register Proxy Port and press Edit soft key Enter the Proxy Port number in the prompt window and press the Center Selection Key 20 Move down to Outbound Proxy IP and press Edit soft key Enter the Outbound Proxy IP address in the prompt window and press the Center Selection Key Notes this step is optional Press the star key to switch between the different modes Capital letters small letters and numbers YML873 V24W User Guide 12 10 0 4 78 S060 123 10 0 4 78 10 0 4 78 5060 z SIP Settings EPOa ee 10 0 4 785 S060 123 10 0 4 78 R SIP Settings S 10 0 4 25 5060 NEIL NetComm VoIP WiFi Phone V24W User Guide 27 Move down to Outbound Proxy Port and press Edit soft SIP Settings j key Enter the Outbound Proxy Port number in the prompt n window and press the Center Selection Key Notes this step is optional 10 0 4 785 S060 29 If your Voice Service Provider did not provide an Expire Time setting then leave the default setting 60 seconds If your Voice Service Provider provided an Expire Time setting then Move down to Expir
25. ed by the lt gt symbol Highlight the language you want to use and then press the left soft key to save your change Press the Exit soft key to return to the Phone Settings menu without changing the language Select Return Phone Password By default user does not need to enter a password To protect your phone so only users who know the password can use the V24W Phone you can set a user password To enable the user password for the WiFi IP Phone To enable the user password for the V24W Phone press the left soft key to select the Phone Password setting and then press the Edit soft key To set a new password scroll down to Password and press the Edit soft key Enter your new password and press the center selection key to save the new password Press the Exit soft key if you do not want to change the password The next time the IP Phone is powered on it will ask for the Phone Password Enter your user password in the field provided and then press the OK soft key Phone Password _ NOTE The default user password is 0000 PILON YML873 V24W User Guide 27 NetComm VolP WiFi Phone V24W User Guide Auto KeyLock Settings If you want to automatically lock your keys after 10 seconds of inactivity select Auto KeyLock Settings Press the Edit soft key until Enable is displayed To unlock your phone press the left soft key Unlock and the asterisk key TIP To key lock your phone press and hold the key at
26. ed then there are no other settings to change For WEP there are two more settings available Key Index and WEP Key e Key Index This is the option for the Key Index Transmit Choose the correct one for your wireless network Press the Edit soft key to change it A new window will open scroll through the numbers and select the correct transmit key number Press the Save soft key to save the new transmit key number or press the Exit soft key to return to the Edit Profile menu without changing the number 3 e WEP Key To enter the WEP Key press the Edit soft key Enter the new WEP Key in the new prompt window and press the center selection key to save the new WEP Key Press the Exit soft key to return to the Edit Profile menu without changing the key For WPA PSK you need to configure the following e WPA Key To enter the WPA Key press the Edit soft key Enter the new WPA Key in the new prompt window and press the center Edit Return YML873 V24W User Guide 24 PILON OOODOBESCBO0 NetComm VoIP WiFi Phone V24W User Guide selection key to save the new WPA Key Press the Exitto return to the previous menu e EAP Type To change the EAP Type setting press the Edit soft key You have a choice of TLS MD5 and PEAP Press the Save soft key to save the new EAP Type or press the Exit soft key to return to the Edit Profile menu without changing the EAP Type e Hotspot If you have default hotspots configured then this
27. elect Option to see menu choices which will be described in further detail below Select Return to return to the previous menu Visiting a Web Site When the web site is displayed use the navigation bar below the Address field to control the web browser and use the navigation pad to control the cursor lAddress http www yahoo B x Refer to the table below for navigating the web browser leloa ge 3 pet Green refresh button Search the web Home button see Toruna search gt o gt n Yahoo A Search button To run a search ahoo Small A To E Large A Minimize button Address htta www msn c vB x To auto scroll press the Mouse Mode soft key until you see an orange navigation cursor 8 al ala Then use the navigation pad to scroll up and down the webpage To use the cursor as a page up and down button press the Mouse Mode soft key again until the cursor turns blue with a o in the center Then use the navigation pad to move up and down the webpage Ll gt Check your mail status Sig 4 Yy 2ig otmail Autos Careers amp Jobs To visit a different website select the current web address in the Address field Enter the vv chy de new web address and a new window will automatically appear When you have finished SM Directory Natin Perennat oa entering the new web address press the center selection key Option Xt You can also use the Address
28. er by pressing the silver button and sliding the battery cover downward 2 Insert the battery and ensure that the metal contact at the bottom of the battery align with the metal contact the top of the battery compartment 3 Replace the battery cover by sliding it upward until it snaps into place Charging and Powering the V24W Phone 1 Plug the USB mini B connector of the included power adapter into the USB mini B port of the IP Phone Then connect the power adapter to a standard electrical outlet 2 The Power LED will flash alternating between blue and purple For the initial charge allow the battery to charge for at least 10 hours so the battery will have a full charge which is indicated by a solidly lit Power LED This will maximizes battery performance and life A NOTE When the battery is low on power it will emit one warning sound or vibration Li unless the Ring Type is set to Silent For more information about Ring Types refer to Chapter 4 Configuring the V24W WiFi VoIP Phone Setting up the V24W Phone 1 Press the Power button to turn on the V24W phone PILON YML873 V24W User Guide 7 NetComm VolP WiFi Phone V24W User Guide The phone will boot up and automatically scan the wireless network Notes This might take a few minutes to complete Scanning Wireless AP 3 A list of wireless network will be displayed You can see the wireless name SSID security status a lock means wireless security
29. ger to send and receive instant messages see who is online and edit your MSN contact information To get started select MSN from the Main Menu and select MSN The wizard will guide you through the setup process If the wizard is not successful or does not connect you can use the Settings window to input your information manually If you need to change your MSN contact information such as email and password select st sssssssssssssnietusn Settings from the MSN menu SKYPE Skype uses the Internet to make free Skype to Skype international calls Select Skype from the Main Menu and select Skype to get started The wizard will guide you through the setup process for a new or existing Skype account If you need to change your Skype contact information such as email and password and country code select Settings from the Skype menu N 1 NOTE SIP client wil stop when the phone is in MSN or Skype mode and therefore it will not be able to receive any incoming call 4 l NOTE User can also configure their MSN or Skype username without using the wizard f Once configured the user can click on MSN or Skype and the phone will connect using the saved settings YML873 V24W User Guide 32 PILON NetComm VoIP WiFi Phone V24W User Guide Web Site A list of web sites if saved will be shown Scroll through these choices and press the center selection key to visit the web site you want To save frequently visited web sites s
30. hone It is a read only screen Scroll through the settings to view them Select Return to return to the previous menu Refer to the table below for information on each option Phone Number Phone number of the V24W Phone IP Address P address of the V24W Phone Wireless AP The name SSID of the access point associated with the V24W Phone MAC Address MAC address of the V24W Phone Firmware Version Firmware version number A Information AED Laa PILON YML873 V24W User Guide 35 NetComm VolP WiFi Phone V24W User Guide Appendix A Common Problem And Solutions This appendix provides solutions to problems that may occur during the installation and operation of the V24W IP Phone Read the description below to solve your problems 1 When I make a telephone call the call doesn t go through instead hear a fast busy signal Go through this checklist until your problem is solved e Follow these instructions to reboot your cable or DSL modem IP Phone and router Power off your cable or DSL modem by unplugging its power adapter Power off the router by unplugging its power adapter Power off the IP Phone by pressing and holding down the Power button for two seconds 4 Wait 30 seconds and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet 5 Wait 30 seconds Power on the router by plugging its power adapter into an electrical outlet 6 Wait 10 seconds Power on the IP Phone
31. il NetComm VoIP WiFi Phone V24W User Guide Main Menu Press the Menu soft key to access the V24W main menu Use the navigation pad to highlight each menu and the center selection key to select it Call Log The V24W Phone keeps a list of all recent calls including the time and date of each call Use the navigation pad to navigate through the list and the center selection key to select Missed calls A list of missed calls will be displayed Received A list of received calls will be displayed Dialed A list of dialed calls will be displayed Option For each entry press the Option soft key to see the option The options are explain below Option Description S O Dial SC Dial the selected number Delete the selected entry Delete All Delete all entries from the list Add to Modify Phone Book Add the selected number to your phone book Add to or Modify PhoneBook If the number is not already in the Phone book press the Option soft key and select Add to PhoneBook to create a new contact and add the phone number to the Phone Book Select the type of phone number from the list and press the Select soft key or press the Return soft key to return to previous menu The Add Person screen will appear Then follow the instructions for the Phone Book settings If the phone number is already in the Phone Book select Modify PhoneBook to modify its entry in the Phone Book The Phone Book screen will automatically appear Follow
32. ions use the Line 2 feature When you are on your first call select Line 2 to switch to a second line A new prompt window will appear Enter the phone number for the second call and then press the Call button The current call will be put on hold and you will be switched to the second call Select Switch to switch back to the first call Transfer There are two types of transfer features available Use the Transfer feature when you want to introduce the caller you are transferring Use the Blind TFR Transfer feature when you want to transfer the caller without introduction When you are on your call select Transfer A new prompt window will appear Enter the phone TA O AES Test i11 O PILON YML873 V24W User Guide 15 NetComm VolP WiFi Phone V24W User Guide number to which you want to transfer the call and then press the Call button When the second call is answered speak to the answering party and select Transfer Then hang up Blind TFR For a blind transfer select Blind TFR Dial the number to which you want to transfer the call Select Blind TFR again Then hang up When you are on your call select Blind TFR A new prompt window will appear Enter the phone number to which you want to transfer the call and then press the Call button Then hang up Conference When you are on your call select Conference A new prompt window will appear Enter the phone number of the second call and then press the Call butto
33. lume level is indicated by the lt gt symbol Scroll through these choices to hear the actual ring volume level Highlight the ring volume level you want to select and then press the center selection key to save your change Press the Exit soft key to return to the Ring Option menu without changing the ring volume level Keypad Tone There are three options for the Keypad Tone Off Soft and Loud The selected keypad tone is indicated by the lt gt symbol Highlight the keypad tone you want to select and then press the center selection key to save your change Press the Exit soft key to return to the Ring Option menu without changing the keypad tone Wallpaper Scroll through the list to see the different wallpapers option and press the Preview soft key to see it Press the Exit soft key to return to the Wallpaper menu The selected wallpaper is indicated by the lt gt symbol Highlight the wallpaper you want to use and then press the center selection key to save the changes Press the Exit soft key to return to the Ring Option menu without changing the wallpaper Date amp Time There are six options that you can change in this menu Time Format Clock Type Time Zones Daylight Time Enable NTP Date and Clock Time Format There are two formats available 12 Hour and 24 Hour To change the format highlight Time Format and press the left soft key YML873 V24W User Guide 26 NEILOMM NetComm VoIP WiFi Phone V24W Use
34. mm Failure to do so may cause damage to this product fire or result in personal injury V24W User Guide YML873 43 www netcomm com au NEIL Product Warranty The warranty is granted on the following conditions 1 This warranty extends to the original purchaser you and is not transferable 2 This warranty shall not apply to software programs batteries power supplies cables or other accessories supplied in or with the product 3 The customer complies with all of the terms of any relevant agreement with NetComm and any other reasonable requirements of Netcomm including producing such evidence of purchase as NetComm may require 4 The cost of transporting product to and from NetComm s nominated premises is your responsibility and 5 NetComm does not have any liability or responsibility under this warranty where any cost loss injury or damage of any kind whether direct indirect consequential incidental or otherwise arises out of events beyond NetComm s reasonable control This includes but is not limited to acts of God war riot embargoes acts of civil or military authorities fire floods electricity outages lightning power surges or shortages of materials or labour 6 The customer is responsible for the security of their computer and network at all times Security features may be disabled within the factory default settings NetComm recommends that you enable these features to enhance your security The wa
35. n When the second call is answered select Conference Second Incoming Call When you have a second call coming in you can select Option to see a list of menu choices Select HangUp to end the call F v d i A Li Keylock To lock the keys press and hold down the key To unlock it press the j Unlock soft key and then press the key Mocama Unlock For instructions on how to check your voicemail contact your Internet phone service provider G NOTE Some of the features describe above needs to be supported by your Voice Service Provider To configure additional settings proceed to Chapter 4 Configuring the V24W WiFi IP Phone YML873 V24W User Guide 16 PILON NetComm VoIP WiFi Phone V24W User Guide Chapter 4 Configuring the V24W WiFi VoIP Phone Home Screen The Home screen displays a variety of information about the IP Phone Wireless Signal Strength At the top of the screen the icon on the left indicates wireless signal strength Date and Time Display The current date and time are shown To change the date time and its format analog or digital use the main menu Status of the IP Phone The IP Phone has three status messages Ready indicates that the IP Phone is ready to make and receive calls Not Ready indicates that the IP Phone has no wireless connection Not Registered indicates that the IP Phone does not have a registered phone number Battery Strength The icon on
36. net Phone 2 53 to 53 IP address of IP Phone X Internet Phone 3 69 to 69 IP address of IP Phone X Internet Phone 4 10000 to 20000 IP address of IP Phone 9 Check the Enable option for the port services you want to use 10 When you have completed the configuration click the Save Settings button 4 The power LED does not light up Go through this checklist until your problem is solved e Remove the IP Phones battery from its compartment Wait five seconds while the IP Phone resets itself Insert the battery and power on the IP Phone e You may be using the wrong power adapter Make sure the power adapter you are using is the one included with the IP Phone YML873 V24W User Guide 38 NEL NetComm VoIP WiFi Phone V24W User Guide Frequently Asked Questions Can make calls if my Internet connection is down No Your high speed Internet connection must be active when you make Internet phone calls Can use the IP Phone to make a call and browse the Internet at the same time No The V24W Phone supports either calling or web browsing not both at the same time However you can receive a call while web browsing with the IP Phone Also you can make calls with the V24W Phone while browsing the Internet on your computer Please note that your web browsing may affect the quality of your telephone call depending on the amount of upstream data traffic passing through your Internet connection Can I receive calls while my network is down
37. one password is disabled Enable it by pressing the Edit soft key 11 Now highlight the User Password and press Edit soft key to change the key At the prompt enter your new password and press the Center Selection Key Note please remember the new password Press the star key to switch between the different modes Capital letters small letters and numbers Note this step is optional 12 Press Return soft key three times to go back to Standby Screen YML873 V24W User Guide 10 PILA NetComm VoIP WiFi Phone V24W User Guide 1 3 Power down the device by pressing the Power button for 3 seconds Then turn it back on You will see the prompt for Phone Password Enter the user password and then press the OK soft key Note Default user password is 0000 14 Now you can access the SIP settings page Press Menu soft key and then select SIP Settings 5 A list of SIP settings will be displayed Select Proxy IP and press Edit soft key Note not all settings are necessary 16 Enter the Proxy IP address in the prompt window and press the Center Selection Key Note Press the star key to switch between the different modes Capital letters small letters and numbers NEIL XUA WIFI Init Phone Password SIP Settings R SIP Settings s500 S060 YML873 V24W User Guide 11 NetComm VolP WiFi Phone V24W User Guide 7 Move down to Proxy Port and press Edit soft key Enter the Proxy Port number in th
38. ort Headset Port This port allows you to connect a headset to the V24W USB Port The USB port allows you to attach the included power adapter The Front and Side Panel 1 Power LED Volume up down Soft Key Navigation Pad Center Selection Key Call Power End Call Different Key Choices symbol OO NO OULU PD Enter Symbol Space The Power LED is located at the top of the V24W VoIP Phone while the buttons are located on the front and side panels Power LED The LED is solid blue when the IP Phone is powered on and ready for calls Blue Red Purple The LED flashes red when the IP Phone is not ready to make or receives calls The LED alternates between blue and purple when the IP Phone is powered off and charging YML873 V24W User Guide 4 NEIL NetComm VoIP WiFi Phone V24W User Guide The V24W Buttons Button Name Function Soft Key Press the Soft Keys to use the menu items on the screen directly above the Soft Keys Navigation Pad Navigation Pad lets you navigate menus and and Center settings Push the Center Selection Key to Selection Key select the highlighted menu or setting Controls the cursor when in web browser mode Press to make or receive calls Ends the call or exits the current menu Press and hold this button for two seconds to power the IP Phone on and off he Different Key Use the numeric keypad to enter the settings Choices or Sign on the phone It can represent upperc
39. r Guide Clock Type There are two types available Analog and Digital To change the format highlight Clock Type and press the left soft key Time Zones Press the left soft key to select the Time Zone setting A list of multiple time zones will be displayed The selected time zone is indicated by the lt gt symbol Scroll through the choices and highlight the time zone Then press Settings soft key to save GMT 08 00 Taipei your change Press the Exit soft key to return to the Date amp Time menu without changing the time zone Enable NTP When Yes is displayed the Network Timing Protocol NTP automatically sets the time and date for your phone To disable NTP press the left soft key until it displays No Daylight Time Press the left soft key to turn it on and off Date Press the left soft key to select the Date setting A new prompt window will be displayed Make your changes and then press the center selection key to save your change Press the Exit soft key to return to the Date amp Time menu without changing the date Option not available when Enable NTP is Yes Clock Press the left soft key to select the Clock setting A new prompt window will be displayed Make your changes and press the center selection key to save your changes Press the Exit soft key to return to the Date amp Time menu without changing the time Option not available when Enable NTP is Yes Language Y The selected language is indicat
40. rk will appear next to the name of the hotspot 3 Anew window will appear On the Select Hotspot screen select IE Browser 4 The web browser will automatically open Follow the on screen instructions to access the hotspot 5 After you have gained access you can browse the Internet and do VoIP call To save the new hotspot settings please follow the steps below When you are connected to the new hotspot view the main menu Select Wireless Select Profiles Select Option Select Save lt network name gt oS za Then you will be automatically returned to the Wi Fi Profiles screen Profiles WiFi Profile Ty PILON YML873 V24W User Guide 23 The profile menu allows you to configure and save different profile for different wireless access point When accessing this menu you will see a list of profiles when you have profiles already configured Press the Option soft key to see the option or the Exit soft key to return to the previous menu You can also designate the order of the profiles saved by the V24W Phone The next time it is powered on the phone will try to use the first profile automatically If that network is not available the phone will try the next profile This will continue until it has connected to a wireless network NetComm VolP WiFi Phone V24W User Guide Option Refer to the table below for each option Option Ci Description _ To edit the highlighted profile To add a profile The
41. rranty is automatically voided if 1 You or someone else use the product or attempts to use it other than as specified by NetComm 2 The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line whether caused by thunderstorm activity or any other cause s 3 The fault is the result of accidental damage or damage in transit including but not limited to liquid spillage 4 Your product has been used for any purposes other than that for which it is sold or in any way other than in strict accordance with the user manual supplied 5 Your product has been repaired or modified or attempted to be repaired or modified other than by a qualified person at a service centre authorised by NetComm and 6 The serial number has been defaced or altered in any way or if the serial number plate has been removed Limitations of Warranty The Trade Practices Act 1974 and corresponding State and Territory Fair Trading Acts or legalisation of another Government the relevant acts in certain circumstances imply mandatory conditions and warranties which cannot be excluded This warranty is in addition to and not in replacement for such conditions and warranties To the extent permitted by the Relevant Acts in relation to your product and any other materials provided with the product the Goods the liability of NetComm under the Relevant Acts is limited at
42. s screen YML873 V24W User Guide 22 NEILOMM NetComm VoIP WiFi Phone V24W User Guide Connection to a Default Hotspot Before you begin please make sure that you have saved your User Name and Password for the default hotspot you want to use These login settings can be configured through the Hotspot screen 1 Select Set Wi Fi in Wireless menu Highlight the wireless hotspot that you want to use and press the center selection key to select it If the hotspot that you want is not shown select Rescan soft key to scan again 2 You will be notified when the V24W Phone has connected to the hotspot and a checkmark will appear next to the name of the hotspot 3 Anew window will appear On the Select Hotspot screen scroll through the choices and press the center selection key to select the appropriate hotspot If the hotspot you want is not listed on the Select Hotspot screen proceed to step 3 of the following section Connection to a New Hotspot 4 The IP Phone will automatically use your User Name and Password to log in 5 After you have logged in select Exit to return to the Wireless screen Connection to a New Hotspot 1 Select Set Wi Fi in Wireless menu Highlight the wireless hotspot that you want to use and press the center selection key to select it If the hotspot that you want is not shown select Rescan soft key to scan again 2 You will be notified when the V24W Phone has connected to the hotspot and a checkma
43. stered trademarks of their respective owners Unauthorized changes or modifications to this device may void your authority to operate the equipment This product is protected by certain intellectual property rights of Microsoft Corporation Use or distribution of such technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary Certain features such as Skype MSN are branded services provided by third parties We do not guarantee such services or warrant their continued availability Caution VolP communication is not a replacement for your ordinary telephone and not to be used for an emergency call Screen shots in this manual may be different from the actual displays in the supplied software The LCD of your device is designed with precision technology However in some cases individual pixels may remain lit or may not light at all Also the brightness of the display may appear inconsistent depending on the angle of view Such anomalies are caused by the nature of the LCD and do not indicate a malfunction Please note that we do not guarantee a replacement or refund for such cases Do not expose the LCD to direct sunlight for prolonged periods of time It may result in a malfunction Do not store your device in areas subject to sunlight such as near windows and be careful when using outdoors YML873 V24W User Guide 2 Melton NetComm VoIP WiFi Phone V24W
44. t key to see the menu choices which will be described in further detail below Press Return soft key to return to the previous menu Viewing a Web Camera The IP Phone will display video from the web camera Press the right soft key to return to the Web Cam screen Option Refer to the table below for each option Option Description ___ S O Edit To edit a web cam entry available when you have at least one web camera saved To add a web cam entry To delete the highlighted entry The Edit and Add options configure the same settings The Edit option is used for changing existing entries while the Add option is used for adding new entries Press Ele Return soft key to return to the previous menu Edit Select Edit to edit a web camera s information Name URL web address and Port Number Scroll through these choices and press the Edit soft key to change a setting http 10 1 1 254 Name To change the Name select Edit Enter the new Name in the new window Press the center selection key to save the new information or select Exit to return to the previous menu URL To change the URL select Edit Enter the new URL in the new window Press the center selection key to save the new information or select Exit to return to the previous menu i WebCamAdd F Bo Port Number To change the Port Number select Edit Enter the new Port Number in the new window Press the center selection key to save the ne
45. the instructions for the Phone Book settings NEILOMM YML873 V24W User Guide 19 NetComm VolP WiFi Phone V24W User Guide Phone Book The V24W Phone can store up to 250 contacts Each contact can have the following information Name Home Number Office Number Mobile Number Home 2 Number Office 2 Number Mobile 2 Number Speed Dial Number Ring Tone and E mail address To view the contact information highlight the contact name and press the center selection key To search for a contact enter the contact s name in the field provided and the results will be automatically displayed To call the selected contact press the Call button You need to select the correct phone number if the contact has more then one phone number Select Option to see menu choices Option Refer to the table below for the Phone book options Option __________ Description _ O S OO To edit the highlighted contact information To add a new contact To add a new contact To delete the highlighted contact To show the memory usage Edit and Delete option will not be available if you do not have any contacts in the Phone Book Edit Select Edit to edit a contact s information Name Home Number Office Number Mobile Number Home 2 Number Office 2 Number Mobile 2 Number Speed Dial Number Ring Tone and E Mail For each setting press Edit soft key and enter the appropriate information in the new window Then press the center selection key
46. the new information or select Exit to return to the previous menu If you are not sure how to change this setting keep the default 80 Press Return soft key to return to the Web Site screen Add Select Add to create a new web site entry with the following information Name URL web address and Port Number Scroll through these choices and select Edit soft key to configure a setting Name To enter the Name select Edit Enter the new Name in the new window Press the center selection key to save the new information or select Exit to return to the previous menu URL To enter the URL select Edit Enter the new URL in the new window Press the center selection key to save the new information or select Exit to return to the previous menu Port Number To enter the Port Number select Edit Enter the new Port Number in the new window Press the center selection key to save the new information or select Exit to return to the previous menu If you are not sure how to change this setting keep the default 80 Press Return soft key to return to the Web Site screen Delete To delete a web site scroll down the entries until the web site is highlighted Press Option soft key and then select Delete Then you will be automatically returned to the Web Site screen YML873 V24W User Guide 34 NEILOMM NetComm VoIP WiFi Phone V24W User Guide Information This menu provides the status information and software of the V24W P
47. the option of NetComm to e Replacement of the Goods or e Repair of the Goods or e Payment of the cost of replacing the Goods or e Payment of the cost of having the Goods repaired All NetComm ACN 002 490 486 products have a standard 12 months warranty from date of purchase However some products have an extended warranty option refer to packaging To be eligible for the extended warranty you must supply the requested warranty information to NetComm within 30 days of the original purchase by registering on line via the NetComm web site at www netcomm com au YML873 V24W User Guide www netcomm com au 44 NetComm Limited ABN 85 002 490 486 IH T A PO Box 1200 Lane Cove NSW 2066 Australia E sales netcomm com au W www netcomm com au WWW NECCOININ COIN al
48. the right of the screen indicates battery strength of the IP Phone Wireless Network Name The screen displays the name of the wireless network used by the IP Phone Internet Phone Number The Internet phone number of the IP Phone is shown Menu Press the left soft key button to view the main Menu Its choices will be described in further detail below Phonebook Press the right soft key to access the Phonebook This can also be accessed through the main menu Web Browsing Press the center selection key to launch the web browser NEILOMM YML873 V24W User Guide 17 NetComm VolP WiFi Phone V24W User Guide Overview For your convenience you can configure your V24W WiFi VoIP Phone either via the phone interface or you can use the build in Web based utility How to Access the Web based Utility First you need the VoIP Phone s IP address Use your Authentication V24W Phone to check the IP address From the main Menu on the IP Phone select Information and press the center selection key The IP address is listed here To access the Web based utility of the Phone from your PC launch your web browser In the Address field enter hitp and then the phone s IP address e g http 192 168 1 50 and press Enter Phone bik F The login screen will appear To login as a user enter user in the User field and the password The default password is 0000 Click the Login button YML873 V24W User Guide 18 Ne
49. the stand by screen Factory default will removes all configurations on the V24W phone And it will bring the V24W phone back to the factory default settings Before selecting yes make sure that you want to delete all data Factory Default Upgrade The Upgrade feature allows you to upgrade the firmware of the V24W Phone The IP Phone is pre configured with the correct Download URL web address of the download site and OS Image File firmware upgrade file entries a NOTE Do not change these settings unless your VoIP Service Provider has given you new settings Plug the USB mini B connector of the included power adapter into the USB mini B port of the IP Phone Then connect the power adapter to a standard electrical outlet e NOTE Ifthe upgrade is interrupted the V24W Phone will revert to its old oe j firmware and you can attempt the upgrade again Belech ooe RE Press the Upgrade soft key to start upgrading the V24W Phone s firmware or press the Return soft key to cancel the upgrade and return to the previous menu When the upgrade is complete the V24W Phone will automatically power itself off Wait five seconds and then power it back on NOTE Please do not upgrade the firmware unless instructed by your provider or NetComm Technical Support YML873 V24W User Guide 28 PILON NetComm VoIP WiFi Phone V24W User Guide SIP Settings SIP Settings 10 0 4 78 The necessary setup information is
50. trators to assign temporary IP addresses to network computers by leasing an IP address to a user for a limited amount of time instead of assigning permanent IP addresses DMZ Demilitarized Zone Removes the Router s firewall protection from one PC allowing it to be seen from the Internet DNS Domain Name Server The IP address of your ISP s server which translates the names of websites into IP addresses Domain A specific name for a network of computers Download To receive a file transmitted over a network DSL Digital Subscriber Line An always on broadband connection over traditional phone lines Dynamic IP Address A temporary IP address assigned by a DHCP server Encryption Encoding data transmitted in a network Ethernet IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium Firmware The programming code that runs a networking device FTP File Transfer Protocol A protocol used to transfer files over a TCP IP network YML873 V24W User Guide 40 Neil NetComm VoIP WiFi Phone V24W User Guide Full Duplex The ability of a networking device to receive and transmit data simultaneously Gateway A device that interconnects networks with different incompatible communications protocols Half Duplex Data transmission that can occur in two directions over a single line but only one direction at a time HTTP HyperText Transport Proto
51. twork please follow the steps below To connect to a default Scanning Wireless AP hotspots which are shown on the Hotspot screen please follow the steps outline in Connection to a Default Hotspot section Otherwise to connect to a new hotspot please follow the steps outline in Connection to a New Hotspot Connection to a Wireless Network 1 Select Set Wi Fi in Wireless menu Highlight your network name and press the center selection key to select it If the network that you want is not shown select Rescan soft key to scan again Note If your wireless network is still not shown your network might be set not to broadcast the SSID Please follow the steps for adding a profile in the Profile section 2 The IP Phone will automatically connect to the network you have selected WEP Security If WEP security is enabled on the selected network a new gy Wireless Wireless screen will appear Using the Navigation Pad select the correct gt gt a key index and move to the WEP Key field Enter the network s WEP key and then press the Center Selection Key Key Index 1234 WPA Security If WPA security is enabled on the selected network a new screen will appear Enter the network s WPA key Then press WPA Key the Center Selection Key i 3 You will be notified when the V24W Phone has lear connected to the network and a checkmark will appear next to the name of the network 4 Select Exit to return to the Wireles
52. w information or select Exit to return to the previous menu If you are not sure how to change this setting keep the default 80 Press the Return soft key to return to the Web Cam screen Add Select Add to create a new entry with the following information Name URL web address and Port Number Scroll through these choices and press the Edit soft key to configure a setting YML873 V24W User Guide 30 NEILOMM NetComm VoIP WiFi Phone V24W User Guide Name To enter the Name select Edit Enter the new Name in the new window Press the center selection key to save the new information or select Exit to return to the previous menu URL To enter the URL select Edit Enter the new URL in the new window Press the center selection key to save the new information or select Exit to return to the previous menu Port Number To enter the Port Number select Edit Enter the new Port Number in the new window Press the center selection key to save the new information or select Exit to return to the previous menu If you are not sure how to change this setting keep the default 80 Press the Return soft key to return to the Web Cam screen Delete To delete an entry scroll down until it is highlighted Press the Option soft key and then select Delete Then you will be automatically returned to the Web Cam screen NEILOMM YML873 V24W User Guide 31 NetComm VolP WiFi Phone V24W User Guide MSN You can use MSN Messen
53. width requirements for your service For more information refer to your Internet phone service provider s website There may be too many wireless routers or access points in your location using the same broadcast channel Try changing the channel that your wireless router or access point uses refer to the documentation of your router or access point for instructions 3 The IP Phone does not ring and my calls automatically go to voicemail Go through this checklist until your problem is solved Check the ringer volume on the IP Phone and make sure it is set to an audible level Follow these instructions to reboot your cable or DSL modem IP Phone and router 1 Power off your cable or DSL modem by unplugging its power adapter 2 Power off the router by unplugging its power adapter 3 Power off the IP Phone by pressing and holding down the Power button for two seconds 4 Wait 30 seconds and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet 5 Wait 30 seconds Power on the router by plugging its power adapter into an electrical outlet 6 Wait 10 seconds Power on the IP Phone by pressing and holding down the Power button for two seconds 7 Reboot one of your networked computers and check for an active Internet connection Set up port forwarding on your router You must specify that four port ranges be forwarded to the IP address of the IP Phone These four port ranges are as follows 5060 50
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