NetComm V100 User's Manual
Contents
1. YML749Rev1 V100 User Guide www netcomm com au 3 MIL Introduction Thank you for your purchase of NetComm s V100 VoIP ATA Analogue Telephone Adapter The V100 ATA 1s a standards based communication device that delivers true next generation voice over IP VoIP telephony to residences worldwide The V100 ATA addresses the needs of small office and home environments and emerging VoIP services by turning your analog phone into an IP device It supports a variety of protocols including Real time Transport Protocol RTP for transport of multimedia data Session Initiation Protocol SIP and Session Description Protocol SDP for call signalling and control It also supports STUN to allow your ATA to easily traverse firewalls NAT without requiring any configuration changes in your broadband router modem It can be easily installed in many typical network topologies and allow other network devices to access the Internet at the same time This guide covers installation of the V100 in various scenarios and with various broadband connection types ADSL or Cable V100 User Guide YML749Rev1 4 www netcomm com au MELON Understanding VolP You will be able to use your V100 ATA to make and receive calls depending on the type of VoIP plan you subscribe to In the below examples you have connected the V100 ATA to your standard telephone handset and Broadband Internet Connection 1 e Cable or DSL service 1 VolP Subscriber to VolP2. You do not need a valid SIP VoIP account if you only want to make peer to peer calls Refer to the section on Telephone Book Tab for instructions Analogue telephone e g Telstra phone or a DECT cordless telephone base station to be connected to the telephone RJ11 port on the V100 A microfilter is required if you have an ADSL connection and wish to connect another telephone or facsimile directly to the line Note If you wish to use the caller ID feature you will need a telephone with an LCD screen Additionally you will need a VoIP Service that supports these features Please check with your VoIP provider to acertain if they support features such as Caller ID and Call Forwarding on their networks V100 User Guide YML749Rev1 6 www netcomm com au NEICOMM Do need a Micro filter Micro filters are used to prevent common telephone equipment such as phones answering machines and fax machines from interfering with your ADSL service If your ADSL enabled phone line is being used with any other equipment other than your ADSL Modem then you will need to use one Micro filter for each phone device Note A Microfilter is not required with a Cable Internet connection Splitters may be installed when your ADSL line is installed or when your current phone line is upgraded to ADSL If your telephone line is already split you will not need to use a Microfilter check with your ADSL service provider if you are unsure
3. Start Configuration Walt for to completely boot up and WAN LED is on Step 1 Choise connection mode Fixed IP Step 2 Configure IF address information for AT i step 3 Ping toan Internet host No successful ey Wiww google com Check your broadband router Internet Yes configuration Call your VolP provider n Yes see whether you needuse Step 4 STUN Configure STUN wath No corect STUN server information Step 5 Configure your SIP account information Register on SIP server No acess Call your VolP provider to solve problems Save configuration and reboot the ATA Configuration Complete V100 User Guide 31 NELLOMM Appendix B Troubleshooting WAN LED is off Please check whether your V100 is connected to a switch or a broadband router modem properly using a category 5 Ethernet cable No dial tone If you cannot hear a dial tone after the V100 has completely booted up please see Appendix A and follow the steps to diagnose problems based on the connection type you are using Cable or DSL Fail to register on a SIP server Symptoms M No dial tone M Unable to make receive calls E The Status page of configuration utility shows Not Registered Checkpoints 1 Diagnosing Internet connection E If you are using xDSL broadband check whether your xDSL router modem has got line sync M Check whether your router modem has established
4. Each micro filter 1s connected in line with your telephone or fax machine so that all signals pass through it Telephones and or facsimiles in other rooms that are using the same exten sion will also require Microfilters The following diagram gives an example of connecting your ADSL Modem Router using a Microfilter Computer with Network Card installed 100 ATA Analogue Telephone Telephone Socket Microfilter NBS ADSL Modem Router R111 telephone cable Telephone connected to ADSL enabled Telstra Optus line Fm FS network cable YML749Rev1 V100 User Guide www netcomm com au 7 NELCOMM Package Contents The following items should be contained in your V100 Package V100 ATA CD ROM containing the Configuration Utility and this Manual f aihn EN RJ45 Ethernet Cable CATS UTP Straight Through RJ11 ADSL Cable Standard telephone cable D gt FR Power Adapter J db a P Ss C MEET User Guide This Installation Guide Check the contents of your package and if any parts are missing or damaged please contact your Dealer V100 User Guide YML749Rev1 8 www netcomm com au NELCOMM V1oo ATA Overview Front Indicators NUMBER LABEL DESCRIPTION WAN Lights up when WAN link and activity 1s detected PHONE Lights up when analog phone handset is picked up Or flashing at boot up period POWER Lights up when device is power
5. Limited NetComm Limited accepts no liability or responsibility for consequences arising from the use of this product NetComm Limited reserves the right to change the specifications and operating details of this product without notice NetComm is a registered trademark of NetComm Limited All other trademarks are acknowledged the property of their respective owners Customer Information ACA Australian Communications Authority requires you to be aware of the following information and warnings 1 This unit shall be connected to the Telecommunication Network through a line cord which meets the requirements of the ACA TS008 Standard 2 This equipment has been tested and found to comply with the Standards for C Tick and or A Tick as set by the ACA These standards are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio noise and if not installed and used in accordance with the instructions detailed within this manual may cause interference to radio communications However there is no guarantee that interference will not occur with the installation of this product in your home or office If this equipment does cause some degree of interference to radio or television reception which can be determined by turning the equipment off and on we encourage the user to try to correct the interference by one or more of the following measures e
6. 605 to RJ 11 adapter may be used to convert the supplied RJ 11 cable if the older connection is required YML749Rev1 V100 User Guide www netcomm com au 35 MIL Appendix D Registering your NetComm Product All NetComm Limited NetComm products have a standard 12 month warranty from date of purchase against defects in manufacturing and that the products will operate in accordance with the specifications outlined in the User Guide However some products have an extended warranty option please refer to packaging To be eligible for the extended warranty you must supply the requested warranty information to NetComm within 30 days of the original purchase by registering on line via the NetComm web site at www netcomm com au NetComm Contact Information V100 User Guide 36 If you have any technical difficulties with your product please do not hesitate to contact NetComm s Customer Support Department Email support netcomm com au Fax 612 9424 2010 Web www netcomm com au YML749Rev1 www netcomm com au EICO Appendix E Legal amp Regulatory Information This manual is copyright Apart from any fair dealing for the purposes of private study research criticism or review as permitted under the Copyright Act no part may be reproduced stored in a retrieval system or transmitted in any form by any means be it electronic mechanical recording or otherwise without the prior written permission of NetComm
7. Expire Qvalue 0 1 0 Refresh Close Local The sub tab labelled Local has the following sections M Host M Phone Configuration MM Proxy and Registrar Let us take a look at these sections now Host Max Digits 1 24 Indicates the maximum number of digits numbers you can dial using the V100 ATA Default 24 Port No The port on the host used to communicate with the remote end Default 5060 This port can be changed MaxRings The number of rings before an incoming call is answered Default 15 Maximum is 50 Use Proxy In order to use the V100 ATA with a VoIP service provider you will need to specify a Proxy server which the V100 ATA communicates with Choose Yes and enter the details under the Proxy and Registrar section Choose No if you only want to use the V100 in Peer to Peer mode Refer to the section on Telephone Book Tab for instructions V100 User Guide YML749Rev1 20 www netcomm com au Phone Configuration User Name Display Name Codec DTMF Proxy and Registrar Proxy Registrar Info Port No Domain Info Auth User Name Auth Password Expire Qvalue AI gt AD IA nR or IVI 74 ON evi VIA r tr Var a nN Ais www netcomm com au MELON Your VoIP phone number Your VoIP provider will assign you this number If you are not with a VoIP provider this number is a self defined number in Peer to Peer call mode Refer to the section on Telephone Book
8. NAT Firewall E Configure your STUN client using correct STUN server information refer to the section on STUN Tab for more information Your VoIP provider might provide you this information Cannot receive any incoming calls If you cannot receive any incoming calls please make sure UnConditional call forwarding is disabled This function blocks all incoming calls and forwards them to the phone number you specified in configuration No DTMF tone at remote site If the remote site cannot properly get DTMF tones that are generated from your side please try different DTMF relay mode in band or RFC 2833 YML749Rev1 V100 User Guide www netcomm com au 33 MIL Appendix C Cable Connections This cable information 1s provided for your reference only Please ensure you only connect the appropriate cable into the correct socket on either this product or your computer If you are unsure about which cable to use or which socket to connect it to please refer to the hardware installation section in this manual If you are still not sure about cable connections please contact a professional computer technician or NetComm for further advice RJ 45 Network Ports RJ 45 Network Ports can connect any networking devices that use a standard LAN interface such as a Hub Switch Hub or Router Use unshielded twisted pair UTP or shield twisted pair STP cable to connect the networking device to the RJ 45 Ethernet port Depending on the ty
9. datei ski ss sk 33 Appendix C Cable Connections cccsscccssscccessccccssscceesscccesscccaescceasscceeeccssnesceseesecesccseesees 34 NERO Stan ta oats vu SE luata blat iau ad lait 34 TIS Del A a SEE EE EE EEEE EENE EEE EEE EEE E EE iata 34 Straight and crossover cable configuration eesssseeesssseesssseeosssseessecesssseeessseeesssseeesse 35 kit connector and CADIS use ceeaiebeioesat ia fu va Adi ci c d di dai dresati oale ial 35 605 tO R A Na OR IRI RR RR RE RE RR RR N ANR AR DR N E NI IN RIN 35 Appendix D Registering your NetComm Product icsscsssncnsisosesedivesenensensenebeseseenneneseenvenssesenenevees 36 Netcomm Contact Information can EET illa a iti 36 Appendix E Legal amp Regulatory Information saseasca na tit bi m di i 37 CNS TONE VN IS E AAEE TTT JR TI IR ERT tat natia male ai tip mal imita ata medi 37 Be ea UL eg WY e pl ARION ERROR RE RE NR RE ETTIR E AES E PRE PT RR Pa E RR 38 iii Cato SO Warranty soi aa usual said oala e Tra r NE EN a iata oi sii loa adela et 39 IMPORTANT UNDER NO CIRCUMSTANCES SHOULD THE ANALOGUE PHONE PORT ON THE Vioo ATA BE DIRECTLY CONNECTED TO YOUR TELEPHONE LINE IT SHOULD ONLY BE USED TO CONNECT A TELEPHONE IMPORTANT TO USE A VOIP PRODUCT YOU MUST ENSURE THAT YOUR BROADBAND SERVICE PROVIDER AND BROADBAND HARDWARE MODEM ROUTER HAVE BEEN DESIGNED TO HANDLE VOIP TRAFFIC PLEASE CHECK IN BOTH CASES BEFORE PROCEEDING WITH THE INSTALLATION AND SET UP OF THIS PRODUCT
10. e g 123 Whenever dialling 123 using your V100 you will be connecting to the Destination IP address on the specified port Dest IP Address The IP address of the device to which you want to connect to Display Name The name displayed to the person you are calling You will need to ask the person you are calling to configure their Internet device Modem Router to allow connections on the specified port to be forwarded to their SIP phone or ATA To delete an entry select the tick box and click the Del button HetComm Y100 PCT ool Staus Connechon Mode Select Nama Phone No H1 dmn 1273456789 V100 User Guide YML749Rev1 26 www netcomm com au NEILOMM Tool Tab Clicking on the Tool tab displays the following window V100 PCTool Status Connection Mode Upgrade System The System sub tab displays the following options Save Saves any changes made to the configuration of the device Default Set the device to its default settings Reboot Reboot the device Diagnostic Click on the Diagnostic sub tab to display the following HetComm V100 PO Tool Sie Connection Mode SIP Tod Upgrade Diagnostic Spstern Prg IP Address or Host Name Enter the IP address or host name you wish to test a ping response from Click Submit to execute the command YML749Rev1 V100 User Guide www netcomm com au 27 NEILOMM Upgrading the V100 s Firmware To upgrade the V100 s firmwar
11. n mia am ag au ai 0 mel en a lente i anti 20 d API RR na RN NR al RR PN RI PI O RI A E PR NI N RI NEI 20 FI O a E ee lu d NON If Ss sati ai aiurita aula tat 20 Phone COMMS FAT ON ta acas a na ar a ea d i aa a RIAA 21 Proxy and RES a sssn si seca a c uta die id i did a d Pa Gaito ial 21 UL GV EG ocna a dit etil tat li tt ai a tn naar 22 ATUN TID E i EE EA EE TEAN EES 24 Telephone BOOK FEE oil vina aia iasi ieri viu ei e ui eat ur eE iai d 25 TOOL WED SEE SEE E PR RTR Ra a RI SR RI E NE O N RE e NI a OR PRR 27 TE arrestee errs ire tier ister au at lia et tc aaa alla a 27 DIa TOST TIN Ta INDRI A RSS SETE TE 27 Upgrading the V100 s Firmware i dia i as i adi ai ta 28 V100 User Guide YML749Rev1 2 www netcomm com au Mel Appendix A Flow Chart of Configuring V100 cccssssccccssssccceeeeeccceesesccceeesccsseasssccssueseceseaess 29 Vioo PPPOE MO 29 Vioo DACP MOGE entire ai ta aa aaa ad ua aaa a dada aa aa 30 Vioo FSI MOCE PRIN RR A a AA ru 31 Appendix B Traubleshoo i e in 32 IAN LED ISON vea oale oile ia a iad aceea aan dalla ll at i 32 NO NE ati atatea aaa dai cotata tut bla penale elan oa nd 32 Fail to register on a SIP server ten i a le iaca aaa near iai i lee ba Ra eat 32 Cannot get bi directional conversation csscccesssccceseccceeeccceeeeeccceesccseeescceeeeceees 33 Cannot receive any incoming calls c eee esne rss nsss rss 33 No DTMF tone at remote site ssis adsirida d s ia
12. on the rear of your V100 ATA to the power adaptor supplied and plug into a wall socket V100 User Guide YML749Rev1 14 www netcomm com au NELU Installing the V1oo ATA Utility 1 Insert the CD ROM provided in your package 2 The following screen will appear automatically Note Should the V100 CD not start automatically you may not have the Autorun feature enabled on your PC To overcome this open a Windows Explorer screen Select the CD Rom drive into which you have put the V100 CD in and excecute the Autorun exe file by double clicking on it The below screen will then appear Aulo ir GOW VIP Analogue Telephone Adaptor Thank you for purchasing the NeiComm W100 VolP ATA Elich an the buitcrs below bo aetup your ADU Insta the V100 Utility Software Review the User Manua Register Your Product On Line gs EHANET THE ECO PERTENCE LL boisa ii Set Program Access and Defaulks 3 Select the Install Utility button and follow the onscreen prompts to install the utility 4 Upon the completion of installing the configura tion utility you will find the corresponding icons in Windows All Programs section and program short cut on your Windows desktop aa Fi f Intermet EF Driene Espiner E mail Horst Gios Cut esne ayer Shortcut on your Windows desktop All Programs NetComm V100 PCTool utility YML749Rev1 V100 User Guide www netcomm com au 15 NEIL Using the V10
13. 0 ATA Configuration Utility Once the V100 ATA Configuration Utility has been installed you will see the following window NetComm V100 PCTool Status Connection Mode SIP Telephone Book VolP Phone Number E 36531 Status Nell Connection Mode IP Address Subnet Mask Default Gateway DNS 1 DNS 2 MAC Address Status Refresh Close Status Tab VoIP Phone Number Your VoIP provider will assign a number If you are intending to use the V100 ATA in an IP to IP mode commonly known as Peer to Peer you must configure the V100 ATA with the correct settings Please refer to the section on Telephone Book Tab for further instructions Status Indicates whether you have registered with the SIP server of your VoIP service provider Connection Mode PPPoE DHCP Fixed IP The V100 ATA is setup as a DHCP client by default IP Address The IP address of the V100 ATA If you have a DHCP server running on your modem router the address indicated has been assigned by this service If you use a Fixed IP Connection Mode this address 1s manually set by you Subnet Mask The subnet mask of the V100 ATA Default Gateway The gateway s address through which the V100 ATA communi cates with the Internet This is usually your modem router V100 User Guide YML749Rev1 16 www netcomm com au MELON DNS 1 The Domain Name Service that the V100 ATA uses to resolve domain names to IP addresses This is us
14. AT STUN Enable gt STUN IP or Domain Name stunfwdnetnet Port No sag STUN IP or Domain Name The STUN server s IP address or domain name usually provided by your service provider Please call your VoIP service provider to enquire about this setting Port No The port used to communicate with the STUN server Default 3478 V100 User Guide YML749Rev1 24 www netcomm com au Nell Telephone Book Tab The Telephone Book should only be used in SIP non proxy mode Refer to the section on SIP Tab to configure this setting With the Telephone Book you do not need to subscribe to a VoIP service provider You will need to obtain the public IP address and SIP outbound address port of the SIP Phone or ATA you wish to communicate with All this information is required to build a valid phone book entry NetComm V100 PCToal Statur Connection Mode SIF Telephone Book Select Mame PhomeNa Display Name IP Add The telephone book allows you to store speed dial numbers which are mapped to a public IP address along with a specific port on the Internet Click on the Add button to bring up the following window i Add Phone Humber YML749Rev1 V100 User Guide www netcomm com au 25 MELON User Name Enter the username of the person e g Kirstin that you want to reach And the remote party must use this username to accept incoming calls Speed Dial Enter a speed dial number
15. Change the direction or relocate the receiving antenna e Increase the separation between this equipment and the receiver e Connect the equipment to an alternate power outlet on a different power circuit from that to which the receiver TV is connected e Consult an experienced radio TV technician for help 3 The power supply that is provided with this unit is only intended for use with this product Do not use this power supply with any other product or do not use any other power supply that is not approved for use with this product by NetComm Failure to do so may cause damage to this product fire or result in personal injury YML749Rev1 V100 User Guide www netcomm com au 37 NEILOMM Product Warranty The warranty is granted on the following conditions 1 2 This warranty extends to the original purchaser you and is not transferable This warranty shall not apply to software programs batteries power supplies cables or other accessories supplied in or with the product The customer complies with all of the terms of any relevant agreement with NetComm and any other reasonable requirements of NetComm including producing such evidence of purchase as NetComm may require The cost of transporting product to and from NetComm s nominated premises is your responsibility and NetComm does not have any liability or responsibility under this warranty where any cost loss injury or damage of any kind whether direct indirec
16. DSL modem router and you would like to connect to the Internet with your PC you will need to adda switch to the ADSL router modem 3 Connect the POWER socket on the rear of your V100 ATA to the power adaptor supplied and plug into a wall socket Note Ifyou have a Telstra telephone line you are still able to receive PSTN calls but you will need a microfilter and an additional analogue telephone Do not under any circumstanced connect the V100 directly to a phone line YML749Rev1 V100 User Guide www netcomm com au 13 Option B Optus Telstra Cable Internet Connection Connect the V100 ATA to your Cable modem as illustrated in the following diagram Direct Connect Option FR ae eee ee g Connect directly to i E the V100 ATA 7 p Note No computer connected VE I Fe h Router Switch Option h Analogue Tele pl Wane es AJ telephone cable Computer with f m Cable BNC Network Card installed Cable Modern eum 15 network cable Figure 2 Connecting the V100 ATA to a Cable Modem Note You also can connect the V100ATA directly to your cable modem However in this connection other network devices such as your PC cannot share cable modem Internet access 1 Connect the Phone socket on the rear of your V100 ATA to an analogue telephone using a RJ 11 cable 2 Connect the WAN socket on the rear of your V100 ATA to the Ethernet port of your router switch using a Category 5 cable 3 Connect the POWER socket
17. Guide YML749Rev1 www netcomm com au MeOH Limitations of Warranty The Trade Practices Act 1974 and corresponding State and Territory Fair Trading Acts or legalisation of another Government the relevant acts in certain circumstances imply mandatory conditions and warranties which cannot be excluded This warranty is in addition to and not in replacement for such conditions and warranties To the extent permitted by the Relevant Acts in relation to your product and any other materials provided with the product the Goods the liability of NetComm under the Relevant Acts is limited at the option of NetComm to Replacement of the Goods or Repair of the Goods or Payment of the cost of replacing the Goods or Payment of the cost of having the Goods repaired All NetComm ACN 002 490 486 products have a standard 12 months warranty from date of purchase However some products have an extended warranty option refer to packaging To be eligible for the extended warranty you must supply the requested warranty information to NetComm within 30 days of the original purchase by registering on line via the NetComm web site at www netcomm com au YML749Rev1 V100 User Guide www netcomm com au 39 Broadband Solutions NETCOMM LIMITED ABN 85 002 490 486 PO Box 1200 Lane Cove NSW 2066 Australia P 02 9424 2070 F 02 9424 2010 E sales netcomm com au W www netcomm com au
18. NEIL Broadband So utions EJ E gt 5 w rl aa nui as wv 1 NE O MM V1 00 NEICOMM Contents jarage a UC 11o a EUR mos ed OR E oala arte lea ta o e ae a a tanti et il cp alai talia ee 4 EEE PS Gea VOIP ce pa ini aie aia aa 5 Minimumi System ROG UIT tra a tc ei bila e lait el pi gi ti eg i ei i 6 OM MOOG a MITO TILURI IR RT NAT taiat fala ot ata ale ia 7 Package Contents sonete aid ai dictat aa aci titei ini aa tatal ai ciao pi anii 8 VI A T OMSAT alea ama ciao NA ta a i ala It i AIR i ARI Ni 9 OR LOS emma astenie iba ii dal Gaeta iat Stai iara tit ital t 9 Back Fe eana NI RER RR RR NOIR IRAN DR DRACI EI ORCI DACI DIOR ICI A NNT ARI RANI IRINA RE NOII 10 i dal ee be ji UO ass otc ete sets CT RE E RE II NO RENT CR N RPR A E PARI DRE RI RAR 14 Resetting the V100 ATA to its factory default settings 0000 0 000 00 eee eeen 11 installing the Vioo ATA ivacsscissctncccsartaatanodersd ciosta falangista 12 Before ORMS ewe seattea aie meas ania EEEE EEA II INNER 12 Option A Ethernet ADSL Internet Connection cccccesecccesscccessccceseceesscccescceseseseeeseceees 13 Option B Optus Telstra Cable Internet Connection eee 14 Installing the V100 ATA Utility Sail ditamai i uita ui i lat la it atit i e i ial 15 Using the V100 ATA Configuration Utility eee eee eee eee rss 16 SUIS 1e cina iaaiam EAI sl i at a ea E AMA ANS i IRA a il 16 Comecon Mode TDi 18 AP once inst amo a
19. PPP connection with your ISP E If your V100 uses PPPoE mode your xDSL router modem has to work in bridge mode Check whether your V100 can establish PPP connection refer to the section on Connec tion Mode Tab for more information 2 Diagnosing V100 connection m If you choose DHCP please make sure your V100 has been assigned a valid IP address from your DHCP server refer to the section on Status Tab for more information m If you choose FixedIP please check whether you inputted an unused IP address correct subnet mask default gateway and DNS server IP address 3 Diagnosing your SIP account M You have to make sure all SIP account information is correct including SIP username Auth ID Auth Password SIP server domain name IP address and SIP server registration port refer to the section on SIP Tab for details for more information Bi Do not change SIP server registration port unless you know what you are doing E If you are unsure about these parameters please call your VoIP service provider V100 User Guide YML749Rev1 32 www netcomm com au MeOH Cannot get bi directional conversation Symptoms Register to a VoIP provider s SIP server is successful You can make and receive calls However you cannot hear remote party s voice or in some situations both sides cannot hear each other Checkpoints M If your V100 is behind a NAT Firewall call your VoIP provider to see whether you need STUN support to traverse a
20. Tab for instructions What the called party sees when you call them G 729 1s a high compression codec which only occupies 8kbits sec whereas G 711 alaw and G 711 ulaw require 64kbits sec We highly recommend you use G 729 instead of G 711 alaw ulaw Default G 729 Default In band The IP address of the SIP server on the Internet The proxy server is responsible for forwarding requests received from the V100 ATA to your VoIP service provider The port on the SIP server that receives requests from the V100 ATA Default 5060 The registrar that saves information of where a party can be found The authentication username assigned by your VoIP service provider This can be different to your VoIP number The authentication password assigned by your VoIP service provider This is a duration of interval for SIP keep alive registration Default 60 The priority assigned to the V100 ATA to register on the SIP server of your VoIP service provider The value must be between 0 and 1 with 1 having the highest priority Default 0 8 Ana Ticor uda V100 User Guide 21 NEILOMM Call Forward The sub tab Call Forward has the following options CallForward User Name HetComm V100 PCT ool x Status Connechan Made SIP Telephone Book Tool Local CaF owad STUN CalForvard Disable Apply Relves Core You can either enable or disable call forwarding If enabling call forwarding you can e
21. d wish to connect another telephone or facsimile directly to the line Note If you wish to use the caller ID feature you will need a telephone with an LCD screen Additionally you will need a VoIP Service that supports these features Please check with your VoIP provider to acertain if they support features such as Caller ID and Call Forwarding on their networks Once you have the above checklist completed you can go to the section that relates to your broadband Internet connection type to commence the setup of the V100 ATA on your network E Option A Ethernet ADSL Internet connection E Option B Cable Internet connection V100 User Guide YML749Rev1 12 www netcomm com au Option A Ethernet ADSL Internet Connection Connect the V100 ATA to your ADSL modem as illustrated in the following diagram Computer with Network Cand installen Analogue Telephone Telephone Socket cies Microfilter rth Ti EET at HES ADSL Modemi Hauis A Ali telephone cable RJ45 network cable Telephone connected to ADSL enabled Telstra Optus line Figure 1 Connecting the V100 ATA to an ADSL Router Modem Connect the Phone socket on the rear of your V100 ATA to an analogue telephone using a RJ 11 cable 2 Connect the WAN socket on your ATA to one of the LAN ports of your router switch using a Category 5 cable Note Ifyou do not have any spare Ethernet ports on your A
22. e following flow charts as reference for your real configuration practice and trouble shooting V100 PPPoE Mode Note If you use PPPoE to let ATA have internet aocess ihe olher newark devices like your PC cannot share this Internet connection However in this mode you can get around configuring STUN PPPoE account username and password Most obvious ones are SIP username Auth ID Auth password SIP proxy info and SIP domain info Note Step 1 Connection Mode Tab Step 2 Connection Mode Tab Step 3 Diagnostic Tab step 4 SIP Tab Step 5 System Tab YML749Rev1 www netcomm com au Start Configuration Wail for to completely boot up and WAN LED is an Step 1 Choose connection mode PPPoE Configure your PPPoE account Inforamtion No and Retry Connection Success Yes F Step 3 ing to an Internet hast s Na successlui e g google com Call your broadband service provider to A resolve problems i Step 4 i Configure your SIP account information Register on SIP server No successful as Step 2 Call your VolP provider to solve problems Save configuration and reboot the ATA Configuration Complete V100 User Guide 29 MIL V100 DHCP Mode Note H your V 100 uses DHCP mode you should enable your DHCP Server on your network before you Start configuring the w10 No and Retry Failed Check your broadband router DHCP server c
23. e please download the latest version from the NetComm website See WWW netcomm com au 1 Create a folder on you PC and copy the downloaded file to this folder 2 Nextrun your V100 ATA Utility Select the Upgrade tab NetComm V100 PCTool Status Connection Mode SIP Telephone Book Upgrade Diagnostic System Current Version Hardware 4 3 Firmware Software Firmware Upgrade The Image File Na OO SFirmware ct800_a102 s9206nem c02_00 bin a Upgrade Refresh Close 3 Next type in the location of the firmware upgrade file and its name in The Image File field Alternativly you can click on the button with the 3 dots located next to this field and browse your PC for the file s location Click the Upgrade button once you have located the file 5 A popup screen will be displayed with a message indicating that the firmware is being upgraded Please wait 6 The V100 will automatically reboot itself once the firmware upgrade has finished Warning A Upgrade Ok And it will Reboot and take 30 Seconds to StartUp Warning Do not unplug the power from the V100 while the firmware upgrade is in progress Unplugging the device will cause serious damage to your V100 V100 User Guide YML749Rev1 28 www netcomm com au NELCOMM Appendix A Flow Chart of Configuring V100 This section covers procedures for configuring V100 in different network scenarios You might use th
24. ed on YML749Rev1 V100 User Guide www netcomm com au 9 MIL Back Panel NUMBER DESCRIPTION Phone Telephone jack RJ 11 for connecting to an analogue phone also known as an FXS port Power For connecting to the power adapter that comes with the package Reset To reset your V100 to its factory default settings All customised settings that you have saved will be lost WAN 10 100 Base T Ethernet Jack RJ 45 for connecting to your Broadband Modem Router or Switch NOTE Telstra and Optus Cable users must connect a DHCP enabled Router or Switch V100 User Guide YML749Rev1 10 www netcomm com au NELCOMM V100 Start Up 1 Ensure that your V100 is powered on as indicated by the Power LED 2 WAN LED will light up if an ethernet cable is connected to the WAN port 3 The Phone LED will begin flashing indicating that the V100 is booting up 4 When the phone LED stops flashing the boot up process has finished Resetting the V100 ATA to its factory default settings Ensure that your V100 has completed booting up 2 Use a paper clip or a pencil tip to depress the reset button for at lest 5 seconds and then release the button 3 At this point the Phone LED light will flash a few times then stop The reset process is now in progress 4 The Phone LED will continue flashing for a few seconds Now the V100 has rebooted 5 When the phone LED stops flashing the reboot has finished YML749R
25. ev1 V100 User Guide www netcomm com au 11 EIGHT Installing the V100 ATA This section covers the installation of the V100 ATA on your network Before continuing Please ensure you have checked the following requirements m A spare Ethernet port on the router or switch attached to your modem if you wish to access to the Internet E A working broadband Internet connection either Cable or ADSL Consult an ISP if you do not have a broadband connection M A valid SIP VoIP account There are generally two types available One type that only provides a VoIP number allows the V100 user to send and recieve calls to and from other VoIP users This service also allows the V100 user to call regular telephone numbers but not recieve calles from regular telephones The second type has an additional charge and provides the V100 user with a real world telephone number that allows the V100 user to recieve calls from normal telephones It also provides all of the services of the first type Please contact a VoIP service provider and check the features in detail that their plans offer You do not need a valid SIP VoIP account if you only want to make peer to peer calls Refer to the section on Telephone Book Tab for instructions Analogue telephone e g Telstra phone or a DECT cordless telephone base station to be connected to the telephone RJ11 port on the V100 E A microfilter is required if you have an ADSL connection an
26. nter a VoIP phone number to forward incoming calls to CallForward Enable Y User Name 890771 IP Addr or Domain Name fwd pulver com UnConditional Disable v CallForward Rings 5 The SIP username VoIP number to which calls will be for warded to e g 09100308 IP Addr or Domain Name Or Domain Name The IP address or Domain Name of the SIP V100 User Guide 22 server to which the User Name VoIP number belongs to Note this domain name or IP address has to be the same as you specified on the SIP tab YML749Rev1 www netcomm com au MELON UnConditional If enabled incoming calls will be forwarded to the specified number without ringing on your VoIP phone If disabled your VoIP phone will ring the specified number of times before being forwarded to the number above CallForward Rings Used to set max ring numbers for call forwarding on reply answer Enter number of rings between 1 and 20 Default 5 YML749Rev1 V100 User Guide www netcomm com au 23 Meltomm STUN Tab Clicking on the STUN tab displays the following HetComm YI PL Tool Correction Mode CalFonvad STUN ee ee STUN stands for Simple Traveral of UDP over NAT It 1s a protocol which enables your IP phone to detect the presence and type of NAT behind which the phone is placed STUN will allow SIP signalling and bi directional conversation to successfully traverse a NAT without requiring any configuration changes on the N
27. of the V100 ATA on your network IP Address 192 168 1 100 Subnet Mask 255 255 25 0 Dit Gas 12 188 1 1 DNS 1 198 e 1 1 DNS 2 2 ie TOT YML749Rev1 www netcomm com au NELLOMM IP Address The unique address of the V100 ATA on your network Subnet Mask The subnet mask of your network Default Gateway The gateway s address through which the V100 ATA communi cates with the Internet This is usually your modem router DNS 1 The Domain Name Service that the V100 ATA uses to resolve domain names to IP addresses This is usually your modem router DNS 2 The Domain Name Service that the V100 ATA uses to resolve domain names to IP addresses This is usually your modem router DNS 2 can be a different address to DNS 1 to provide a backup DNS server if DNS 1 fails Once making any changes to the settings click the Apply button YML749Rev1 V100 User Guide www netcomm com au 19 EIGHT SIP Tab Clicking on the SIP tab brings up the following window NetComm V100 PCTool Status Connection Mode SIP Telephone Book Local CalFomad STUN Host SS Phone Configuration Max Digits 1 24 ae User Name 586531 Port No 5o60 Display Name NetComm v100 MaxRings ic Codec 6723 gt Use Proxy Yes DTMF Rrc2833 Proxy and Registrar Proxy Registrar Info wdpulvercom Port No 5060 Domain Info wdpulve com Auth User Name 586531 Auth Password
28. onfiguration Most obvious ones are SIP usemame Auth ID Aulh password SIP proxy info and SIP domain info Note Step 1 Connection Mode Tab Step 2 Status Tab Step 3 Diagnostic Tab Step 4 STUN Tab Step 5 SIP Tab Step 6 System Tab V100 User Guide 30 Start Configuration Wail for to completely best up and WAN LED is on Step 1 Choose connection meade DHCP Check IF address in ihe Status page onnection Success Obtained a valid IF a dress No and Retry Yes Step 3 A lo an interned host No successful eg Wwivw googla com Check your broadband routes Internet Yes configuration Call your VolP provider to Yes see whether you need use Step 4 STUN Configure STUN with Na correct STUN server information Step 5 Conhigure your SIP account information Register on SIP server No ces sul Step 6 Call your VolP provider to solve problems Save configuration and reboot the ATA Configuration Complete YML749Rev1 www netcomm com au V100 Fixed IP Mode Unused IP address comedi subnet mask default gateway and DNS IP address Most obvious ones are SIP username Auth ID Auth password SIP proxy info and SIP demain inte Note Step 1 Connection Mode Tab Step 2 Connection Mode Tab step 3 Diagnostic Tab Step 4 STUN Tab Step 5 SIP Tab step 6 System Tab YML749Rev1 www netcomm com au
29. pe of connection 1OMbps or 100Mbps use the following Ethernet cable as prescribed 10Mbps Use EJA TIA 568 100 Category 3 4 or 5 cable 100Mbps Use EIA TIA 568 100 Category 5 cable Note To prevent loss of signal make sure that the length of any twisted pair connection does not exceed 100 metres RJ 45 Connector Pin Assignment Normal Assignment Input Receive Data mm Input Receive Data B 1 Output Transmit Data Output Transmit Data Not used Figure 1 Twisted pair cables Figures 1 and 2 illustrate the use of straight through and crossover twisted pair cables along with the connector RJ 45 plug attached to cable 12345878 UDE Figure 2 V100 User Guide YML749Rev1 34 www netcomm com au MeOH Straight and crossover cable configuration Uplink or Straight through Normal ar Normal or Crossover Normal or ME part twisted pair cable MK part MDI X port twisted pair cable MOI port 1 1 Rx N Rx 2 A 2 lat Ek 4 3 Tx Tx amp Figure 3 Figure 4 RJ11 connector and cable An RJ 11 connector 1s the small modular plug used for most analog telephones It has six pin slots in the head but usually only two or four of them are used RJ 11 Connector Pin Assignment Normal Assignment 3456 Not Connected Not connected Line Line Not Connected Not Connected Figure 5 605 to RJ 11 adapter The 605 to RJ 11 adaptor is provided to comply with the older 610 Telstra wall socket The
30. rld telephone number instead of a virtual VoIP telephone number Normally this type of VoIP service plan has a monthly subscription fee With this plan you are able to make and receive calls to and from other VoIP subscribers on the same VoIP service You are not able to make VoIP to VoIP calls between different VoIP networks unless your VoIP provider has setup a special provision for this to occur 1 e VoIP Gateway between networks You are also able to make and receive calls to and from real world telephone subscribers local Interstate and International MELLON Minimum System Requirements m A spare Ethernet port on the router or switch attached to your modem if you wish to access to the Internet Bi A working broadband Internet connection Consult an ISP if you do not have a broadband connection m A valid SIP VoIP account There are generally two types available One type that only provides a VoIP number allows the V100 user to send and recieve calls to and from other VoIP users This service also allows the V100 user to call regular telephone numbers but not recieve calles from regular telephones The second type has an additional charge and provides the V100 user with a real world telephone number that allows the V100 user to recieve calls from normal telephones It also provides all of the services of the first type Please contact a VoIP service provider and check the features in detail that their plans offer
31. subscriber on the same VolP network In a basic VoIP plan you are issued with a virtual VoIP telephone number which allows you to make and receive VoIP calls to other subscribers on the same VoIP service normally free of charge 2 VolP Subscriber to VoIP subscriber on a different VoIP network With most VoIP plans you are not able to make VoIP to VoIP calls between different VoIP networks unless your VoIP provider has setup a special provision for this to occur 1 e VoIP Gateway between networks However some ATA s such as the V100 can be configured manually to operate in a Peer to Peer mode where the user sets up a series of quick dial numbers on their ATA to correspond to the IP address of the VoIP user they wish to call on the alternate network The other VoIP user must also configure their ATA to operate in the same mode to accept your VoIP call For further configuration information please refer to Telephone Book Tab section in this guide 3 VoIP Subscriber to PSTN Telephone In this example you are able to make the same calls as described in 1 amp 2 You are also able to make calls to real world telephone subscribers local Interstate and International However you are not able to receive calls from real world telephone subscribers as you only have a Virtual VoIP telephone number 4 PSTN Telephone to VoIP Subscriber In this example you have subscribed to a VoIP service plan that also provides you with a real wo
32. t consequential incidental or otherwise arises out of events beyond NetComm s reasonable control This includes but is not limited to acts of God war riot embargoes acts of civil or military authorities fire floods electricity outages lightning power surges or shortages of materials or labour The customer is responsible for the security of their computer and network at all times Security features may be disabled within the factory default settings NetComm recommends that you enable these features to enhance your security The warranty is automatically voided if 38 1 You or someone else use the product or attempts to use it other than as specified by NetComm 2 The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line whether caused by thunderstorm activity or any other cause s 3 The fault is the result of accidental damage or damage in transit including but not limited to liquid spillage 4 Your product has been used for any purposes other than that for which it is sold or in any way other than in strict accordance with the user manual supplied 5 Your product has been repaired or modified or attempted to be repaired or modified other than by a qualified person at a service centre authorised by NetComm and 6 Theserial number has been defaced or altered in any way or if the serial number plate has been removed V100 User
33. ually your modem router DNS 2 The Domain Name Service that the V100 ATA uses to resolve domain names to IP addresses This is usually your modem router DNS 2 can be a different address to DNS 1 to provide a backup DNS server if DNS 1 fails MAC Address The unique hexadecimal hardware address of the V100 ATA s NIC Network Interface Card This cannot be modified Status Indicates whether the ATA has correct communication with DHCP server or PPPoE server when DHCP and PPPoE mode is used respectively YML749Rev1 V100 User Guide www netcomm com au 17 NELLOMM Connection Mode Tab Clicking on the Connection Mode tab brings up the following window PPPoE User name Password DHCP Fixed IP V100 User Guide 18 NetComm V100 PCTool Status PPPoE DHCP C Fixed IP Connection Mode Telephone Book User name netcomm Password Confirm Password Apply Refresh Close Select this option if your V100 ATA uses PPPoE to authenticate with the modem router The PPPoE account username This 1s not your VoIP number This username 1s issued by your ISP The PPPoE account password This is not your VoIP password This password is issued by your ISP Specifies that the V100 ATA must request its TCP IP address details from a DHCP service running on your network This service is usually available on your ADSL modem router Allows you to specify the addressing details
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