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NEC Xen Mail CTI User's Manual

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1. Designation Control Purpose iCMC System Red LED Indicator After the board is installed this LED lights to indicate Diagnostic initialisation and then turns off after the board is completely initialised after a few seconds e Remains On over 5 minutes indicates initialisation failure e Off indicates normal operation e Flashing indicates hardware failure OP STA1 Yellow LED Indicator Displays computer status 1 OP STA2 Red LED Indicator Displays computer status 2 ENET CON Green LED Indicator Ethernet Connection indicator ENET BSY Yellow LED Indicator Ethernet Busy indicator APPL Red LED Indicator AV Application status H D Green LED Indicator Hard Drive R W activity Shutdown Push button Push to shutdown and restart the board LAN Connector 8 pin 10 Base T LAN Connector TCIP IP socket service modular socket ISO Ethernet Port 8877 COM 1 Connector D type Serial 1 provide EIA TIA RS 232C compatibility wired as DTE modem or PMS port RS 232 9 Pin COM 2 Connector D type Serial 2 provide EIA TIA RS 232C compatibility wired RS 232 9 pin as DTE default console port for direct connections 90 Appendix A About the System Board Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Starting and Shutting Down the System APPENDIX B SECTION 1 Some procedures require that you shut down and restart the voice STARTING AND messaging application Othe
2. 71 Section 2 Configuring network protocols for TeLANophy 72 Section3 Specifying station numbers for VewCall Plus 73 Section 4 TeLANophy workstation overview 000eeeeeeees 74 iv Table of Contents Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Appendix A Appendix B Appendix C Table of Contents Setup steps 74 Section 5 TeLANophy workstation hardware and software requirements 75 Section 6 Setting up TeLANophy network protocols 76 Section 7 TCP IP for Windows 98 or later 2220002e eee 77 Section 8 TCP IP for Windows NT 4 0 2222222202005 78 Section9 TCP IP for Windows 2000 02222 ee eee eee 79 Section 10 Testing the TCP IP setup 222222220005 80 Section 11 TeLANophy workstation installation overview 81 Installing ViewFax 81 Section 12 Installing TeLANophy fromaCD 202000055 82 Section 13 Installing TeLANophy from a network 2 2 0 55 83 Section 14 Using TeLANophy applications with WANs and the Internet 84 Section 15 Installing ViewMail for Microsoft Messaging on Workstations 85 Workstation requirements 85 Installing ViewMail for Microsoft Messaging
3. Access Numbers 6 Trunk pilot 555 555 5555 of trunks answered 12 Alternate trunk s 800 555 5555 7 Port stations Pilot 500 Station numbers 500 508 Port station numbers Accepts the extension number of each phone system line that is connected to a voice messaging port in ascending order separated by commas If the numbers are sequential type a range separated by a hyphen Setting Up TeLANophy Chapter 6 73 June 2004 NEC Business Solutions Ltd SECTION 4 TELANOPHY WORKSTATION OVERVIEW 74 Chapter 6 This chapter provides instructions for installing and setting up TeLANophy on user workstations Setup steps 1 Make sure workstations meet hardware and software requirements See TeLANophy workstation hardware and software requirements on page 75 2 Set up network protocols on the TeLANophy workstations See Setting up TeLANophy network protocols on page 76 3 Install and set up TeLANophy applications on individual workstations See TeLANophy workstation installation overview on page 81 4 Tell subscribers how to get started See System Management Guide Training subscribers Setting Up TeLANophy Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Requirements _ Pentiumll 300 with at least 128 MB RAM or better recom men
4. To change an existing network protocol configuration Chapter 2 21 June 2004 NEC Business Solutions Ltd SECTION 8 CHANGING THE KEYPAD MAP 22 Chapter 2 Callers interact with the voice messaging system by using the keypads on their touch tone phones The keypad map determines how digits are mapped to letters Each digit on a caller s phone is mapped to two or three letters in the voice messaging system Callers can enter a wildcard digit in place of any letter when they are not sure of the letter For example a system using the Q 7 Z 9 keypad map the digits 7 1 1 represent P Q R or S followed by any two letters The voice messaging system supports five keypad maps Keypad map name Wildcard Q Z on the zero digit 1 Q Z on the 1 digit 0 Q 7 Z 9 1 numbers only 1 groups only Cosmos Sweden None The mapping of digits to letters should match the phone system and the phones of the outside callers The system uses the Q 7 Z 9 keypad map by default If your system requires a different keypad map use the following procedure to change it Setting Up the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Setting Up the System To change the keypad map 1 O a A OQ Shut down the voice messaging system by pressing ESC at the Banner screen and then follow the system prompts To open
5. To schedule recurring backups 1 Go to the Backup Schedule screen 2 Inthe Name field of the Immediate Backup section type the name you want to use for the backup file set 3 Inthe Destination path field type the path to where you want the files saved 4 Inthe Contents field select which files that you want to back up In the Frequency section select the frequency by typing an x next to one of the three options 6 For a weekly backup type the letter representing the day For a monthly type for first or 1 for last and then type the letter of the appropriate day 7 Inthe Start time and Start date fields type the time and date that you want the backup to occur 8 Inthe Enable backup field type y to enable the backup and press ENTER 9 The voice messaging system then performs the backup at the scheduled date and time NOTE The voice messaging system must be running at the scheduled date and time for the backup to occur APPLICATION SCREEN PAGE 10 gt 1 Ans 5 Ans 1 06pm DAY 28 Jun 02 2 Ans 6 Ans 3 Ans 7 Ans Recording Time 281 17 4 A D 8 A D Sandy Simmons HAS YMADE AP IPLICATION Page 10 BACKUP SCHEDULE System data is included im all backups Immediate Backup Scheduled Backup 1 Scheduled Backup 2 Name Name Name Destination Destination Destination Path Path Path Contents Contents Contents Prompts No Logsj No Prompts No Logs No
6. additional servers as necessary To edit the Rconnect cmd file 1 Atthe OS 2 command prompt type e and press ENTER 2 Type cd vmail and press ENTER 3 Make a backup copy of the Rconnect cmd file 4 Using the OS 2 text editor open the Rconnect cmd file To do so type tedit rconnect cmd and press ENTER Go to the line set dozetime 10 ao o If necessary replace 10 with the number of minutes between polls made to the network by the Rconnect cmd file If you set this field to a higher number it may take longer before subscribers are notified that the network is down 7 Save the file and close it To edit the Startit cmd file 1 Atthe OS 2 command prompt type e and press ENTER 2 Type cd vmail and press ENTER 3 Make a backup copy of the Startit cmd file 4 Using the OS 2 text editor open the Startit cmd file To do so type tedit startit cmd and press ENTER 5 Go to the line rem lt voice messaging system drive letter gt amp amp cd vmail amp amp start background re connect rconnect cmd and remove rem from it This sets up the Rconnect cmd file to run auto matically when the voice messaging system restarts O Save the file and close it N At an OS 2 command prompt type shutdown and press ENTER Backing Up amp Restoring the System Chapter 4 49 June 2004 NEC Business Solutions Ltd SECTION 5 SETTING UP A REMOTE WINDOWS COMPUTER FOR BACKUPS 50
7. type 1 and press ENTER e To select Ethernet 802 3 type 2 and press ENTER e To select Ethernet Snap type 3 and press ENTER e To select Ethernet Il type 4 and press ENTER To install network protocols for backups continued 1 When you have completed your selection press ENTER to continue 2 Ifyou selected NetBIOS over TCP IP perform the following actions Otherwise go to step 4 e Type 1 and press ENTER In the Workstation name field type the NT log on name of the voice messaging system and press ENTER e Type 2 and press ENTER In the NT Domain name field type the voice messaging system s NT domain name and press ENTER If no domain type the Windows workgroup name in this field e Type 3 and press ENTER In the Workstation description field type a description of the voice messaging system and press ENTER e Leave the User and Password fields blank 3 Press ENTER to confirm your entries NOTE If you have not configured TCP IP an error message is dis played Follow the on screen instructions to continue A Follow the on screen instructions to continue oa When you reach the Setup Complete menu press ENTER to exit the Setup utility 6 Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart NOTE A system with incorrect protoco
8. 85 About the System Board Section1 About the system board 87 XenMail CTI system board 87 Daughter Board 89 Starting and Shutting Down the System Section 1 Starting and shutting down the system 91 Changing Network Protocols Section 1 Changing network protocols 93 Changing network protocols 93 Xen IPK Xen Mail CTI Installation Guide June 2004 NEC Business Solutions Ltd vi Table of Contents Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Introduction CHAPTER 1 SECTION 1 About this guide OVERVIEW The Installation Guide contains instructions for setting up the voice messaging system Refer to Chapter 2 Setting Up the System to begin the set up process Conventions This guide uses the following conventions User input Information that the user types appears in a unique font For example type MSGORDER and press ENTER Key names Names of keys on the keyboard appear in capital letters For example ALT TAB A Note contains information that supplements the main text but is not essential to the understanding of the text A Note may supply information that applies only in special cases A See also provides references to other topics related to the current topic CAUTION A Caution a
9. Add voice ports by typing the corresponding menu number and pressing ENTER 15 When you have completed your selection press ENTER to continue 16 Follow the on screen instructions to configure the system software for the additional ports 17 When you reach the Setup Complete menu type y and press ENTER to exit the Setup utility 18 Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart Upgrading the Voice Messaging System Chapter 5 65 June 2004 NEC Business Solutions Ltd SECTION 4 ADDING FEATURE PACKAGES 66 Chapter 5 To add feature packages such as TeLANophy or ActiveFax perform the following steps Steps for adding feature packages 1 Ask your network administrator for the information required to set up the feature packages and network protocols at your site Some feature packages require a LAN integration If the correct network protocols are not set up on your system you are prompted to set them up when you configure the voice messaging system software Refer to the table below for details Configure voice messaging system software to use feature packages See To add feature packages on page 67 If you added TeLANophy set it up See TeLANophy overview Chapter 6 If you added ActiveFax set it up See System Management Guide FaxMail setup Cha
10. Dial 08 Enter the class of service number Press the RECALL key to advance to page 4 Press the LK5 key to make the live record setting available to the selected class of service Press the TRANSFER key to save the selection and advance to the next class of service Repeat steps 5 through 7 for each class of service Press the ANSWER key twice to exit the station class of service assignment To allow the voice messaging system to use a barge in code for live record Press the LK1 key Press the LK8 key Dial 08 Enter the class of service number for the voice messaging system ports The LK4 key is lit when voice messaging system trunk lines are enabled to receive a barge in code Press the LK4 key if it is not already lit Press the TRANSFER key to save the selection Press the ANSWER key twice to exit the station class of service assignment To allow individual stations to receive a barge in code for live record 1 2 3 4 5 N O Setting Up the System Press the LK1 key Press the LK8 key Dial 08 Enter the class of service number The LK5 key is lit when the class of service is enabled to receive a barge in code Press the LK5 key if it is not already lit Press the TRANSFER key to save the selection Repeat steps 4 and 5 for each class of service that requires live record Press the ANSWER key twice to exit the selection Chapter 2 15 June 2004 NEC Bu siness Solutions L
11. Setup steps for backups and restores with no LAN connection 1 Setup the support computer See Installing the BRFT Remote on page 42 2 Schedule backups See Scheduling system backups on page 53 3 Transfer backup files to a support computer See Transferring backup files on page 56 4 Restore system files See Restoring system files on page 58 Xen IPK Xen Mail CTI Installation Guide Chapter 4 41 June 2004 NEC Business Solutions Ltd SECTION 2 INSTALLING THE BRFT REMOTE 42 Chapter 4 If the voice messaging system is not connected to a LAN the support computer can be used for backups To enable the BRFT utility install the BRFT Remote on the support computer that you use to establish remote access connections For Windows 95 computers perform the procedure to the right Otherwise use the procedure below To install BRFT Remote 1 O a A OO N Insert the voice messaging system s disc in the support computer s CD ROM drive If the support computer is running Windows open a DOS window At the DOS command prompt change to the computer s CD ROM drive Type cd packages brftrmt to change to the BRFT subdirectory Type install and press ENTER Follow the on screen instructions to complete the installation NOTE Ifyou get an Incorrect DOS error message and the utility exits you are probably installing on a Windows 95 computer Perform the next procedure To
12. then choose Close To change security settings on the remaining direct cs2 or modem cs2 script file on the voice messaging system and the support computer repeat steps 1 through 16 using the phone book entry for the alternative connection type If you do not already have a phone book entry set up to access the same voice messaging system using an alternative connection type see the procedure To add a phone book entry on page 12 to do so CAUTION Avoid changing the Direct cs2 and the Modem cs2 script files during the same remote access session because you may lose the ability to access the voice messaging system application using remote access software Remote Access Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTION 8 TRANSFERRING FILES You can use a remote access connection to transfer a file or group of files between the support computer and voice messaging system Files transferred between the support computer and the voice messaging system are copied not moved To transfer files perform the procedure To transfer files between the voice messaging system and support computer To customise the remote access file transfer settings perform the procedure To change file transfer option settings You can change the following default file transfer settings on the support computer e Compression which is set
13. SECTION 15 INSTALLING VIEWMAIL FOR MICROSOFT MESSAGING ON WORKSTATIONS Setting Up TeLANophy This topic updates the item Setting up TeLANophy Workstations in Chapter 6 of this Installation Guide Workstation requirements One of the following operating systems Windows 98 Windows NT 4 0 with Service Pack 6a Windows 2000 Windows XP 10 MB of free hard disk space NOTE The new TeLANophy clients are not compatible with Windows 95 When using Office 2000 or Office XP 2000 you must install Service Pack 1 for Office before installing VMM ViewMail for Microsoft Messaging Setup steps 1 Setup the TCP IP network protocol on the TeLANophy workstations See TeLANophy workstation overview on page 74 2 Install and set up TeLANophy on the workstation See To install ViewMail for Microsoft Messaging from the voice messaging compact disc on page 86 3 Tell subscriber s how to get started See TeLANophy training in the System Management Guide Installing ViewMail for Microsoft Messaging If you are upgrading to Outlook 2002 and are running a previous version of Microsoft Messaging VMM your must uninstall VMM first before installing Outlook 2002 Chapter 6 85 June 2004 NEC Business Solutions Ltd 86 Chapter 6 To install ViewMail for Microsoft Messaging VMM with Outlook 2002 1 2 Exit Outlook Uninstall previous versions of VMM using the Add Remove Programs to
14. XEN IPK XEN MAIL CTI INSTALLATION GUIDE NEC Business Solutions Ltd Doc No 8557 Release 1 1 June 2004 June 2004 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK Xen IPK Xen Mail CTI Installation Guide Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Table of Contents Chapter 1 Introduction Section1 Overview 1 Abo tthis guide vceeceneteckneeedecebyaehd maa ag beamwa we 1 Conventions 1 Section2 Battery Disposal and Safety 2 Related documentation 3 Chapter 2 Setting Up the System Section1 New with this Product 5 Section2 Setup Overview 0 0c cece eee eee 6 Setup steps 6 Section 3 Installing the voice messaging system boards 7 Section 4 Connecting communication devices 005 8 Section5 Integration Overview 0 00 ce eee ee eee 9 Section6 Programming the Phone System 0000ee ee eeee 10 Section 7 Setting up the Voice Messaging System Software 18 Section8 Changing the Keypad Map 00 02sec eee eee 22 Section9 Signing In and Signing Out 0 cee ee 24 Chapter 3 Remote Access Section1 Remote access overview 25
15. A system with incorrect protocol information cannot connect to the LAN To reenter the correct values perform the procedure to change an existing network protocol configuration Upgrading the Voice Messaging System Chapter 5 67 June 2004 NEC Business Solutions Ltd SECTION 5 SETTING UP ACTIONS AFTER GREETINGS 68 Chapter 5 If the caller does not press any touchtone keys during the operator s greeting the system takes the action specified in the Action section of Application screen page 4 The actions for the operator box are the same as for a transaction box If the operator s extension is busy or does not answer after a set number of rings calls go by default to the public interview box The public interview box plays a series of questions and records the caller s response If your system uses the public interview box set up at least one subscriber with access to these messages called public messages to ensure that someone will receive them and respond in a timely manner Messages in the operator box which have been listened to are automatically deleted according to the setting in the Public hold archive msgs field on the Public Interview Box screen Messages left in the system operator box can also be manually deleted before the voice messaging system deletes them by pressing F7 from Application screen page 4 To set up actions after greetings 1 Go to Application screen page 4 2 Inth
16. See Starting and End ing a Remote Access Connection on page 13 Open an OS 2 command prompt See Using the OS 2 host process switcher on page 15 e Perform file management tasks on the voice messaging system See Transfer ring files on page 17 e Generate reports on remote access connections See Tracking remote access connections on page 18 e Communicate with someone on site when you are off site using keyboards connected to the voice messaging system and the support computer See Using keyboard chat on page 20 Xen IPK Xen Mail CTI Installation Guide Chapter 3 25 June 2004 NEC Business Solutions Ltd SECTION 2 SETTING UP THE SUPPORT COMPUTER 26 Chapter 3 Before you can establish a remote access connection with the voice messaging system you need to install CoSession Windows remote software version 7 0 on the support computer Remote access software is preinstalled in the C Cs2 directory on the voice messaging system When you install the software the remote software setup program will automatically detect the support computer s modem settings However some communications software may conflict with the setup You may need to edit the System ini file to resolve these conflicts If a message appears during installation write down the message so you can complete the requested changes after setup is complete For more details see the Readme file on the voice messaging system s disc To
17. 2004 Index A ActiveFax adding to an existing system 66 Application screen page 10 Destination path field 54 Enable backup field 55 Frequency fields 55 Logs 54 Messages field 54 Name field 54 Prompts field 54 Start backup field 54 Application screen page 4 action fields 69 After msg field 69 Edits OK field 69 Max msg field 69 Send msg urgent field 69 backup and restore file transfer BRFT utility about 47 backups installing remote software 42 LAN backup steps 47 network protocol setup 43 restoring system files 58 scheduling 53 setup steps 47 transferring backup files 56 voice messaging system files 47 book conventions 1 BRFT utility about 47 Cc command prompt accessing remotely 34 command prompt starting 9 compliance information third party devices 3 connections illustrated 88 conventions for the book 1 D Dial Back 39 documentation related 3 E E Mail Integration network logon 46 error incorrect DOS 42 F feature packages adding 66 file transfers with remote access software 37 H holding See also call holding for operator s extension 68 incorrect DOS error message 42 Internet and TeLANophy applications 84 K keyboard chat with remote access software 40 L LAN backups 47 changing or removing network protocols connection illustration 88 Novell NetWare connection setup 48 scheduling backups 53 languages adding and removing 62 changing the default system langua
18. IP workstation see TeLANophy workstation installation over view on page 81 e To use TeLANophy applications over a WAN or the Internet with TCP IP see Using TeLANophy applications with WANs and the Internet on page 84 See Also OS 2 Warp documentation Setting Up TeLANophy Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTI ON 7 Perform the following procedure to set up Windows 98 or later workstations TCP IP FoR WINDowsS that use TeLANophy applications with TCP IP 98 OR LATER To set up a Windows 98 or later workstation 1 From the Windows taskbar choose Start choose Settings and then choose Control Panel 2 Inthe Control Panel double click Network In the Configuration tab check whether TCP IP protocol is listed Then choose the appropriate scenario e Ifitis listed choose Cancel e If it is not listed choose Add then follow the on screen instructions to install the driver from your Windows Next Step OS 2 Warp documentation Setting Up TeLANophy Chapter 6 77 June 2004 NEC Business Solutions Ltd SECTION 8 TCP IP FOR WINDOWS NT 4 0 78 Chapter 6 Perform the following procedure to set up Windows NT 4 0 workstations that use TeLANophy applications with TCP IP Administrative rights are required to configure a workstation If the buttons are s
19. If so at the Install All New Prompts menu choose No and then press ENTER to continue 18 When you reach the Setup Complete menu type y and press ENTER to exit the Setup utility 19 Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart Upgrading the Voice Messaging System Chapter 5 63 June 2004 NEC Business Solutions Ltd SECTION 3 INCREASING THE NUMBER OF PORTS 64 Chapter 5 Refer to the steps below to increase the number of ports on your system Steps for adding ports 1 To oN DOO Ff 10 11 12 Program the phone system to assign extensions to the new ports and revise the hunt group Configure the voice messaging system software to work with the additional ports See To add ports on page 64 Customise the new ports for your site See Completing the site information and Setting up ports in the Sys tem Management Guide Back up the voice messaging system See Using the backup and restore utilities on page 41 add ports Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts If you haven t already done so for this upgrade transfer the upgrade file from the support computer to the C root directory on the voice messaging system hard drive See Tra
20. Press F1 to see field specific help for entering data or codes in a field on the voice messaging system screen Third party documentation You can find compliance information for third party electronic devices in the manufacturer s documentation included in the XenMail CTI package Do not use a third party manufacturer s documentation to set up upgrade or manage XenMail CTI Refer only to XenMail CTI docu mentation to set up upgrade and manage XenMail CTI Chapter 1 3 June 2004 NEC Business Solutions Ltd 4 Chapter 1 Introduction Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Setting Up the System SECTION 1 NEW WITH THIS PRODUCT ON de A After reviewing the information in the table below proceed to the Setup Overview on page 6 Setting up the XenMail CTI Previous setup procedure New setup procedure Installing the voice messaging system software OS 2 software and other system components Accessing the voice messaging system application screens Backing up and restoring voice messaging system files Everything you need to run the XenMail CTI is preinstalled To begin using the system install the voice messaging system board into a slot in the phone system With XenMail CTI package the voice messaging system application is stored on a hard drive located on the voice messaging system board You can plug a monitor keyboard
21. Prompts No Logs No Messages No Messages No Messages No Name Accepts the name that you want to use for the backup file set Destination path Accepts the appropriate directory path for where you want to store the backup files Prompts Accepts y to backup all system prompts Otherwise type n Logs Accepts y to backup all system logs Otherwise type n Messages Accepts y to backup all system messages Otherwise type n Start backup Accepts y to begin an immediate backup Doc No 8557 Release 1 1 June 2004 54 Chapter 4 Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Frequency Acceptsan X in the space next to one of the three frequency options For Weekly type the letter representing the day For the monthly schedule type for first or 1 for last and then the letter representing the day Type the days in MTWHFSU format H Thursday U Sunday Start time Sets the time for when the backup begins in hh mmam format For example 2 00am Start date Sets the date for when the backup begins in dd mmm format For example 28 Jun Enable backup Accepts y to enable the scheduled backup to occur Otherwise type n Backing Up amp Restoring the System Chapter 4 55 June 2004 NEC Business Solutions Ltd SECTION 7 TRANSFERRING BACKUP FILES With the BRFT utility you can use either a null modem ser
22. Save and then click Close In the Terminal type box click Setup In the CoSession Remote Setup window type support as the logon name and voice as the password The logon name and password are case sensitive Click Save and then click Close Remote Access Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Remote Access To add a phone book entry 1 Inthe Phone Book window click New 2 In the New phone book entry dialogue box click Default to use the settings for the Default phone book entry 3 Inthe Name field type a name for the voice messaging system such as the company name Each voice messaging system name must be unique 4 Type a description in the Description field if appropriate For modem connections type the voice messaging system modem s phone number in the Phone ID field This number is determined when the technician programs the phone system to integrate the voice messaging system board NOTES For long distance numbers enter the complete phone number up to 50 characters e You can use a comma to insert a two second delay For example 9 12065551234 567 adds an 8 to 10 second delay before dialling extension 567 Type a description in the Description field if appropriate If you want remote software to dial this phone book entry whenever you start a remote access
23. an OS 2 command prompt from the voice messaging system do one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging screens go to the OS 2 desktop and select the OS 2 Window icon e Ifyou are using a remote access connection to access the voice messaging screens switch to the OS 2 Host Process Switcher window See Using the OS 2 host process switcher on page 34 for instructions Type 0 to choose Start a new 0S 2 text session and press ENTER Type e and press ENTER Type cd vmail and press ENTER Type remap and press ENTER Type the number for the keypad map that you want to use and press ENTER If an ID conflict error is displayed follow the on screen instructions A conflict is caused when there are two IDs that are made up of letters or numbers that map to the same digits Callers would enter the same digits to enter both IDs At the OS 2 command prompt type vm and press ENTER to restart the voice messaging system application Chapter 2 23 June 2004 NEC Business Solutions Ltd SECTION 9 SIGNING IN AND SIGNING OUT 24 Chapter 2 Some of the procedures in this guide require that you sign in to the system before you can change any system settings Use the following procedures to sign in and out of the system For security reasons it is a good idea to change the sign in ID which is the personal ID for th
24. directories copy files and NETWORK grant directory rights to other workstations the network administrator may need to perform the To copy TeLANophy installation files to a network directory procedure for you To copy TeLANophy installation files to a network directory 1 Log on to the network 2 Ona network drive accessible to all workstations create an installation directory for the applications For example for ViewMail type md x viewapps viewmail and press Enter 3 Insert the voice messaging system s disc in the CD ROM drive For each TeLANophy application you want to install copy the subdirectory from the disc to the installation directory that you created in step 2 To install TeLANophy from a network 1 Choose Start and then Run 2 Refer to the table on page 81 for the TeLANophy application path Type lt your network TeLANophy application path gt setup and choose OK For example for ViewMail type x viewapps viewmail full setup Warning ViewMail and ViewFax must be installed in the same directory the default If ViewMail is already installed do not install ViewCall Plus in the same directory or both programs may not work properly 3 Perform one of the following actions e If you are installing ViewCall Plus in the Welcome dialogue box choose Next e If you are not installing ViewCall Plus go to step 6 In the Information dialogue box choose OK a A In the Ins
25. fit your needs Then create a phone book entry specifically for each site that you will access using a remote access connection If you plan to use more than one method to connect to the same voice messaging system create a phone book entry for each connection type modem and direct To do so complete the procedures To set up the Default phone book entry on page 12 and To add a phone book entry on page 12 Chapter 3 29 June 2004 NEC Business Solutions Ltd 30 Chapter 3 To set up the Default phone book entry 1 2 10 11 12 Start the remote software on the support computer From the CoSession Remote Viewer Control Center window click Phone book In the Phone Book window confirm that the Name field contains Default For modem connections in the Phone ID field enter digits routinely used for making calls such as 0 In the Communications type box click Setup In the COM Port field select the COM port for either the null modem serial cable or the modem on the support computer For Q revision Q931 or higher the direct connect Baud rate is 57 600 For Q930 or lower the direct connect Baud rate is 19 200 In the Modem Name field do one of the following For direct connections select Direct Connect For modem connections select the support computer s modem or select Generic High Speed or Hayes Extended Click
26. install BRFT Remote for Windows 95 1 N OO BW DY Insert the voice messaging system s disc in the support computer s CD ROM drive If the support computer is running Windows open a DOS window At the DOS command prompt change to the computer s CD ROM drive Type cd packages brftrmt to change to the BRFT subdirectory Type set comspec c windows command com and press ENTER Type install and press ENTER Follow the on screen instructions to complete the installation Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTION 3 INSTALLING NETWORK PROTOCOLS FOR BACKUPS Either an IPX SPX or a NetBIOS over TCP IP configuration is required for network backups You do not need an activation or an upgrade code to enable network backups Perform the following procedure to enable network backups on your system Before you begin ask your network administrator for the following installation information LJ For IPX SPX indicate NetWare bindery or directory preferred server name context and frame header type C For NetBIOS over TCP IP configure TCP IP and indicate a Windows network domain name Or if no domain perform the procedures in Setting up a remote Win dows computer for backups on page 50 and indicate a Windows Work group name For TCP IP indicate subnet mask router domain se
27. log on to Windows NT with NetBIOS 1 Goto an OS 2 command prompt 2 Use specific words in place of userid e If using a network domain type logon userid p password d domain e f no domain type logon userid p password 3 Press ENTER To map a Windows NT network drive 1 Goto an OS 2 command prompt password and domain 2 Use specific words in place of server and share and type net use x server share and press ENTER Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Automatic Windows log on After performing the procedures on page 46 you can set up your voice messaging system to automatically log on to a Windows network by performing the following procedure If you prefer to avoid the security risks of automatically logging on you can use the second and third procedures on page 46 to manually log on To automatically log on to Windows NT with NetBIOS 1 Make a backup copy of the Startit cmd file 2 Goto the OS 2 command prompt and type tedit c startit cmd and press ENTER 3 Goto the beginning of the file and insert the following command lines If not using a domain insert all but the d domain command Use specific words in place of userid and password Server is the Windows computer name and Share is the Windows share name logon userid
28. p password d domain net use h server share 4 Save the file and close it Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart To change the default administrator user ID and password 1 Goto an OS 2 command prompt and type logon admin p admin and press ENTER 2 Use specific words in place of userid and password and add a new admin by typing net user userid password add and pressing ENTER 3 Assign administrator privileges by typing net user userid privilege admin and pressing ENTER Log off the default administrator by typing logoff and pressing ENTER Log on as the new administrator by typing logon userid p password and pressing ENTER Backing Up amp Restoring the System Chapter 4 47 June 2004 NEC Business Solutions Ltd 48 Chapter 4 6 Delete the default by typing net user admin delete and pressing ENTER 7 Log off the new admin by typing logoff and pressing ENTER NetWare connection To set the voice messaging system to log on and attach to a Novell NetWare network you need to edit three files Nconnect cmd Rconnect cmd and Startit cmd To do so perform the following three procedures To edit the Nconnect cmd file 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the syste
29. protocols Refer to the table in Chapter 2 for details 2 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts At the OS 2 command prompt type and press ENTER Type cd and press ENTER Type setup and press ENTER Type y to proceed with the voice messaging system Setup utility Press ENTER to continue until you reach the Setup Type menu ON Da F amp F WwW From the Setup Type menu type 2 to choose Configure system and press ENTER 9 Press ENTER to confirm that the voice messaging software is installed on drive E 10 Press ENTER to confirm that the voice messaging software is installed in the Vmail directory 11 Review the features and options available with your system that are listed on screen Press ENTER to continue 12 From the Update Configuration menu type 3 to reconfigure network protocols and press ENTER 13 When you have completed your selection s press ENTER 14 Follow the on screen instructions to continue 15 From the Setup Complete menu type y and press ENTER to exit the Setup utility 16 Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart Xen IPK Xen Mail CTI Installation Guide Appendix C 93 June 2004 NEC Business Solutions Ltd 94 Appendix C To remove the existi
30. the Domain field and press ENTER e Type 5 and press ENTER Type the correct value for the Name Server field and press ENTER 12 Confirm your entries are correct Press ENTER to continue 13 If you selected IPX SPX perform the appropriate action below Otherwise go to step 2 e To select Version 3 x or 4 x bindery mode type 1 and press ENTER e To select Version 4 x directory service type 2 and press ENTER 14 If you selected Version 3 x or 4 x bindery mode perform the following actions Otherwise go to step 15 e Type m and press ENTER Type the correct value for the NetWare name context field and press ENTER e Confirm your entry is correct Press ENTER to continue 44 Chapter 4 Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide 15 If you selected Version 4 x directory service perform the following actions e Type m and press ENTER Type the correct value for the NetWare name context field and press ENTER e Confirm your entry is correct Press ENTER to continue e Type m and press ENTER Type the correct value for the Preferred Net Ware server name field and press ENTER e Confirm your entry is correct Press ENTER to continue 16 From the Ethernet Frame Header menu perform the appropriate action below e To select Ethernet 802 2
31. the LK1 key Press the LK8 key Dial 08 Enter the class of service number Press the RECALL key The LK5 key is lit when the forwarding on busy no answer setting is available to the selected class of service Press the LK5 key if it is not already lit Press the TRANSFER key to save the selection and advance to the next class of service Repeat steps 5 through 7 for each class of service that requires call forwarding busy no answer Press the ANSWER key twice to exit the station class of service assignment To enable live record by trunk Memory block 3 45 selects the live record feature for each CO line ON DOO A OON 9 Press the LK3 key Press the TRANSFER key Dial 45 Press twice then enter the CO line number Press the LK2 key to enable live record on this CO line Press the TRANSFER key to save the live record setting Press twice Dial 45 Press the CONF key to advance to the next CO line 10 Repeat steps 5 through 9 for each CO line that will use live record 11 Press the ANSWER key to exit live record trunk selection Setting Up the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide To make the live record setting available by class of service Memory block 1 8 08 enables the selected class of service to use the live record feature from the phone oa A W N gt Press the LK1 key Press the LK8 key
32. the phone system and the voice messaging system is set up using procedures found in this section and in your phone system manufacturer s documentation In this section you specify how the phone system will work with the voice messaging system integration by assigning extension numbers and setting up hunt groups trunk routing and call overflow See Programming the Phone System on page 10 Additional voice messaging system features such as live record easy message access identified subscriber messaging and trunk mapping for transaction boxes are set up on the voice messaging system s Switch Setup screens Refer to related topics in the System Management Guide for details Chapter 2 9 June 2004 NEC Business Solutions Ltd SECTION 6 PROGRAMMING THE PHONE SYSTEM 10 Chapter 2 To set up the phone system to support digital voice messaging complete the procedures in this section The following table describes the key functions on individual stations Key Function FEATURE Return to preceding page RECALL Advance to next page CONF Go to next selection REDIAL Enter pause hyphen or SPEAKER Exit programming mode ANSWER Go back one level TRANSFER Save settings HOLD Clear settings ki Move left Move right To enter programming mode 1 From port 01 or 02 press the FEATURE key 2 Press the HOLD key 3 Dial 0 To assign interface slot number Memory
33. 557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Setting Up the System To program individual stations for call forward on busy no answer 1 Go off hook 2 Dial 43 then enter the extension number of the first voice messaging system port 3 Hang up To cancel call forward or call forward on busy no answer for individual stations 1 Go off hook 2 Doone of the following e Dial 42 to cancel call forward all calls 3 Do one of the following e Dial 42 to cancel call forward all calls e Dial 44 to cancel call forward on busy no answer 4 Hang up Chapter 2 17 June 2004 NEC Business Solutions Ltd SECTION 7 SETTING UP THE VOICE MESSAGING SYSTEM SOFTWARE 18 Chapter 2 You must set up the voice messaging system software to e Perform network backups e Use TeLANophy e Select system languages To do so review the following table and then perform the procedure To set up the voice messaging system software on page 18 Setup option Action required TeLANophy L Configure TCP IP or IPX SPX protocols Network protocols L For TCP IP indicate subnet mask router domain server domain NT user ID and NT password name and TCP IP address of voice messaging system _ For IPX SPX indicate NetWare bindery or directory mode preferred server and name context frame header type L For NetBIOS over TCP IP config
34. Chapter 4 You can set up a remote Windows computer without a Windows network domain for backing up the voice messaging system Based on the version of Windows that you are using perform the applicable set of procedures on the next three pages For more detailed instructions ask your network administrator or refer to the Windows network documentation Windows 98 or ME setup To set up a Windows 98 or ME workgroup 1 From the Control Panel on the Windows computer double click the Network icon In the Configuration tab of the Network window confirm that File and printer sharing for Microsoft Networks is listed in the list of installed network components If it is installed continue to step 3 If it is not installed install the service In the Identification tab confirm that the Computer name is one word with no spaces Also confirm that the Workgroup field has a value that is different than any valid network domain name If the field is blank type a unique name Then write down the Computer name and Workgroup field values because you will need these when setting up the voice messaging system In the Access Control tab confirm that the Share level access control field is selected and click OK When prompted restart the computer To set up share level access for 98 or ME 1 From the Windows computer desktop double click the My Computer icon Right click the drive or
35. OS 2 Host Process Switcher window You may need to try this a few times 3 Perform one of the following actions e Type 0 and press ENTER to open an OS 2 command prompt e Type the appropriate number to select Voice mail for OS 2 and press ENTER to view the voice messaging system screens CAUTION Avoid typing exit in an OS 2 window This may cause the system to behave erratically and you may lose your ability to access the voice messaging system application For the same reason avoid opening a DOS window Remote Access Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTI ON 7 Each phone book entry you create uses a logon name and password to CHANGING THE REMOTE ACCESS DEFAULT LOGON NAME AND PASSWORD access the voice messaging system The default logon name is support and the default password is voice For improved security you may want to change these settings The logon name and password are case sensitive and must be set the same on both the voice messaging system and the support computer s phone book entries On the voice messaging system there is a separate file for direct and modem connection settings To change these settings perform the following procedure To change the remote access default logon name and password 1 2 O a A OQ Establish a remote access connection with the voice messaging system Use
36. P IP see Windows connec tion with NetBIOS e Fora local backup indicate a local directory path on the voice messaging sys tem s hard disk TIP Backup your files on a regular schedule such as every month e Keep a written log of the directory path where your backup files are stored Use the voice messaging system s Backup screen to schedule backups of the voice messaging system s files You can choose whether you want to backup prompts logs and incoming messages The voice messaging system s database and OGMs opening greeting messages are included in all backups To schedule an immediate backup 1 Goto the Backup Schedule screen 2 Inthe Name field of the Immediate Backup section type the name you want to use for the backup file set 3 Inthe Destination path field type the path to where you want the files saved NOTE The directory path must exist before the system will accept it as the destination path 4 Inthe Contents field select which files that you want to back up In the Start backup filed type y and press ENTER The voice messaging system then performs an immediate backup It may take up to a minute to start NOTE For network backups you must install the correct network protocols on your voice messaging system See Installing network protocols for backups on page 43 Backing Up amp Restoring the System Chapter 4 53 June 2004 NEC Business Solutions Ltd
37. R for Select serial port e 2 and press ENTER for Change baud rate NOTE These settings must match the host s BRFT serial port settings To save the new serial port settings for future BRFT connections type 3 to save the settings Otherwise these settings are only valid for this connection Type 4 to return to the BRFT Connection menu NOTE After 2 minutes of inactivity the host utility will end the connec tion At the BRFT Connection menu type 1 fora modem connection or type 2 for a direct connection If prompted type the voice messaging system s phone number and press ENTER Follow the on screen instructions until the main menu appears At the main menu type 2 to transfer the restore files Follow the on screen instructions to complete the transfer Exit the BRFT remote software With Windows Remote establish a remote access connection Shut down the voice messaging system application At an OS 2 command prompt change to the E Vmail directory Type vmrestor and press ENTER Follow the on screen instructions to restore the system files NOTE Several times during the restore process you may be asked to overwrite files Type y and press ENTER for each occurrence and continue Restart the voice messaging system application Chapter 4 59 June 2004 NEC Business Solutions Ltd 60 Chapter 4 To restore system default settings disaster recovery 1 2 ona A O 11 Shut
38. Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTI ON 11 The installation files for TeLANophy applications are stored on the voice TELANOPHY messaging system s disc There are two ways that you can install TeLANophy applications on individual workstations WORKSTATION INSTALLATION e You can take the voice messaging system s disc to each workstation and install TeLANophy applications from the disc To use this method see Installing TeL OVERVIEW ANophy from a CD on page 82 e You can copy the TeLANophy application install files to a network drive and then install them on individual workstations from the network See Installing TeL ANophy from a network on page 83 Refer to the following table to determine the correct file path when you install TeLANophy applications using either method Installing ViewFax When installing ViewFax on Windows 98 or later the installation may stop and return an error message about the Daemon exe file If this happens press CTRL ALT DEL and go to the task manager or close program box Highlight Daemon exe and click End Task or End Process Return to the ViewFax installation window and click Retry to continue TeLANophy application paths Application Disc directory path ViewMail Viewapps Viewmail Full ViewCall Plus Viewapps Vcp Full ViewFax Viewapps Viewfax Full ViewMail for Microsoft Messaging Viewapps Vmm Full Setting Up TeLANophy Ch
39. Remote access software functions 25 Section2 Setting up the support computer 00 eee ee eee 26 Section3 Preparing an existing support computer 28 Section 4 Setting up a support computer s phone book 29 Section5 Starting and Ending a Remote Access Connection 32 Direct connection requirements 32 Modem connection requirements 32 Section6 Using the OS 2 host process switcher 5 34 Section 7 Changing the remote access default logon name and Password odse vee Sete e Ra Bee le Oe ea a eels 35 Section8 Transferring files 0 0 eee eee 37 Section9 Tracking remote access connections 2 5 38 Xen IPK Xen Mail CTI Installation Guide iii June 2004 NEC Business Solutions Ltd Section 10 Using Dial Back 2 26 cocci ee denne eee wee Cade wed Gee ewes 39 Section 11 Using keyboard chat 0000 e cece eee ee eee eens 40 Chapter 4 Backing Up amp Restoring the System Section 1 Using the backup and restore utilities 41 Setup steps for LAN backups and restores 41 Setup steps for backups and restores with no LAN connection 41 Section2 Installing the BRFT Remote 00e cece eee eens 42 Section3 Installing network protocols for backups 43 Section 4 Setting the voice messaging
40. System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Upgrading the Voice Messaging System CHAPTER 5 SECTI ON 1 This chapter describes the process for upgrading an existing XenMail CTI UPGRADE OVERVIEW package To perform an upgrade you will need the upgrade file that was provided when you purchased additional system options Upgrading an existing system may include adding any or all of the following options e New system languages e Additional voice messaging system ports e New feature packages such as TeLANophy Refer to the steps below to perform an upgrade If you are upgrading from a different product line see New with this prod uct and Set up overview to set up your new system Upgrade steps 1 Back up the voice messaging system and transfer the backup files to a support computer or a LAN See Using the backup and restore utilities on page 41 2 If your upgrade includes new system languages or Hospitality prompts configure the voice messaging system software to use them See Adding system languages and prompts on page 62 3 If your upgrade includes new ports configure the phone system and voice messaging system to use them See Increasing the number of ports on page 64 4 If your upgrade includes new feature packages configure the voice messaging system software to use them See Adding feature packages on page 66 Xen IPK Xen Mail CTI Insta
41. Up the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide 10 11 12 13 14 Type y to proceed with the voice messaging system Setup utility From the Setup Type menu type 2 to choose Configure system and press ENTER Press ENTER to confirm that the voice messaging software is installed on drive E Press ENTER to confirm that the voice messaging software is installed in the Vmail directory Review the features and options available with your new system that are listed on screen Press ENTER to continue From the Update Configuration menu choose all the configuration options you want to set up your system e To set up TeLANophy type 1 and press ENTER e To enable network backups type 3 and press ENTER e To select the system language type 4 and press ENTER NOTE Numbers for each menu item may vary When you have completed your selection s press ENTER To set up the voice messaging system software continued 1 Setting Up the System From the Select Network Protocols menu select all that apply e To select IPX SPX type 1 and press ENTER e To select TCP IP type 2 and press ENTER e To select NetBIOS over TCP IP type 3 and press ENTER NOTES Either a TCP IP or IPX SPX configuration is required for TeLANophy Either an IPX SPX or a NetBIOS over TCP IP configuration is required to perform network ba
42. Using a text editor open the computer s Autoexec bat file If the Rr bat file is being launched type rem at the beginning of the line that starts the Rr bat file If the Rr bat file is not listed continue with step 4 Save and close the file Shut down and restart the support computer Install the CoSession Windows remote software as described in To install remote access software on page 8 Remote Access Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTION 4 SETTING UPA SUPPORT COMPUTER S PHONE BOOK Remote Access The support computer s phone book stores basic connection information such as modem type COM port and baud rate settings This information is used to communicate with the voice messaging system The connection settings used by the voice messaging system are already set up by default and are listed below COM port COM 1 is designated for direct connections and COM 2 is assigned to the voice messag ing system s modem Baud Speed For Q revision Q931 or higher the direct connect Baud rate is 57 600 For Q930 or lower the direct connect Baud rate is 19 200 Modem The voice messaging system s modem type is Generic High Speed Answer Originate call This setting lets the voice messaging system answer calls from the support computer To set up the phone book first customise the Default phone book entry to
43. able serial port on the support computer The other end must be plugged into the serial port on the voice messaging system board e Confirm that DIP switch 2 is set for direct connection If necessary shut down the voice messaging system set it correctly and then restart the system Modem connection requirements e A100 percent Hayes compatible modem must be installed on the support com puter The voice messaging system comes with a 56K baud modem installed e A public phone network analogue line must be connected to the support com puter s modem In addition the voice messaging system s modem must be con nected to an analogue line e Confirm that DIP switch 2 is set for modem connection If necessary shut down the voice messaging system set it correctly and then restart the system See Also Changing the remote access default logon name and passwold ceee 35 Transterming TGS arsana a feed eislee ede 37 Remote Access Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Remote Access To establish a remote access connection 1 Make sure the phone book is set up as described in Setting up a support computer s phone book on page 11 N Start the remote software on the support computer 3 Do one of the following e If the voice messaging system you want to call is displayed in the Name field continue to ste
44. access connections Set the switch On for modem connections Switches 3 and 4 are not used Keep the default settings as illustrated N Power button Do not use Cuts the power to the board from the PC and the hard drive O Software LED Voice messaging software LED is green when the software is active amber when active with possible application problem and red when inactive or shut down P Shutdown switch By default the switch is set On Before turning off the phone system and disconnecting the system board set the switch Off to shut down the software and system board properly Before restarting set On The board restarts only when the switch is on About the System Board Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Q Shutdown LED Red when switch is On and green when switch is Off Once light goes out you can safely turn off power to the KSU and disconnect the board R MB LED and switch Do not use Must be set On at all times and the LED red Daughter Board BEOS8 Bean Bean oo Doc No 8557 Release 1 1 June 2004 About the System Board A F206 LED B CGA LED C Application LED D VM Channel 1 E VM Channel 2 F VM Channel 3 G VM Channel 4 H VM Channel 5 I VM Channel 6 J VM Channel 7 K VM Channel 8 L Fax Channel 1 M Fax Channel 2 Appendix A 89 June 2004 NEC Business Solutions Ltd
45. and Passwords icon In the Advanced tab under the Advanced User Man agement section click Advanced 2 Doone of the following e For Windows NT if you want to use a new account click Add and follow the on screen instructions to set up a new user ID privileges and password e For Windows 2000 if you want to use a new account right click the users folder and select New user Follow the on screen instructions to set up the new user ID and password e Or for either NT or 2000 if you want the voice messaging system to use the default Guest account enable the single user Guest account and confirm that the Guest password is set NOTE Confirm that you are using the single user Guest account for this step which is different than the Guests group account 3 For either the Guest or new account clear the check box for the User must change password on the next log on field 4 Write down the account s User ID and password for reference during the voice messaging system setup 5 Click Apply and then click Close to complete the setup Backing Up amp Restoring the System Chapter 4 51 June 2004 NEC Business Solutions Ltd 52 Chapter 4 To set up share level access for NT or 2000 1 2 On the Windows computer desktop double click the My Computer icon Right click the drive or directory that you want the voice messaging system to share and then click the Sharing menu Sele
46. and mouse directly into the voice messaging system board or use remote access software installed on a support computer to access voice messaging system screens and files Tape backups are not available with the XenMail CTI You can schedule backups of voice messaging system files using the fields on a new system screen To transfer files to a local or network drive and later restore them to the voice messaging system you can use the new Backup Restore File Transfer BRFT utility Xen IPK Xen Mail CTI Installation Guide Chapter 2 5 June 2004 NEC Business Solutions Ltd SECTI ON 2 The XenMail CTI is a fully tested and assembled voice messaging system SETUP OVERVIEW The voice messaging system software a modem and custom OS 2 Warp 4 0 operating system software are preinstalled on a board that you place in the phone system The following steps offer guidelines for setting up a new XenMail CTI package You can also use these steps if you are upgrading to XenMail CTI package from a different product Back up the existing voice messaging system database first Once you complete the steps below restore it as described in Restoring system files on page 47 Fax messages cannot be restored If you are upgrading an existing see Upgrading the Voice Messaging System on page 61 Setup steps 1 Insert the voice messaging system board into the phone system See Installing the voice messaging system boards on pa
47. apter 3 37 June 2004 NEC Business Solutions Ltd SECTION 9 TRACKING REMOTE ACCESS CONNECTIONS 38 Chapter 3 The remote software s billing log stores the following information about each remote access connection e The date the call occurred e The starting and ending times of the connection The name and phone number of the voice messaging system The billing log is a fixed length record text file that you can format print or import into a database spreadsheet or word processing application To turn the billing log on or off 1 On the support computer go to the CoSession Remote Viewer Control Center window 2 Choose Setup and then choose Billing log from the menu A check mark is displayed when this option is turned on Select Billing log again to turn off the billing log To view the billing log 1 Go to the C Insync Csw directory on the support computer 2 Open the Csw bil file Each record in the billing log is separated by a carriage return This file exists only after you have established a remote access connection with the billing log turned on Remote Access Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTI ON 10 The voice messaging system can receive a call disconnect and call back UsING DIAL BACK the support computer using Dial Back If you routinely connect to a voice messaging sys
48. apter 6 81 June 2004 NEC Business Solutions Ltd SECTI ON 12 To install TeLANophy from a CD INSTALLING 1 TELANOPHY FROM A CD 82 Chapter 6 At the workstation insert the voice messaging support CD in the CD ROM drive Choose Start and then choose Run Refer to the table on page 81 for the TeLANophy application path Type lt TeLANophy CD directory path gt setup and choose OK Warning ViewMail and ViewFax must be installed in the default directories If View Mail is already irstalled do not install ViewCall Plus in the same directory or both programs may not work properly ViewFax must be installed after ViewMail for Microsoft Messaging VMM or both programs may not work properly In the Welcome dialogue box choose Next In the Information dialogue box choose OK Perform one of the following e If you are installing ViewCall Plus in the Install Options dialogue box select Local installation e If you are not installing ViewCall Plus continue with step 7 Follow the on screen instructions to complete the installation Setting Up TeLANophy Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTION 13 To install TeLANophy applications on individual workstations from a INSTALLING network perform the following procedures TELANOPHY FROM A Because you must have network rights to create
49. block 7 1 assigns the slot number on the contains the voice messaging system board Press the LK7 key Press the LK1 key Enter the cabinet number and press Press the RECALL key twice to advance to page 3 Press the LK4 key N DO oO fF W N gt the next slot phone system that Enter the slot number for the voice messaging system board Press the TRANSFER key to save the slot assignment and advance to 8 Press the ANSWER key twice to exit slot assignment Setting Up the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide To assign phone type Memory block 7 2 assigns port numbers and specifies the ports as Digital Voicemail DVM ports Press the LK7 key 2 Press the LK2 key Enter the port number of the first voice messaging system port NOTE Ports 01 and 02 cannot be assigned as voicemail 4 Press the LK7 key to assign the port as DVM Press the TRANSFER key to save the port assignment and advance to the next port Repeat steps 4 and 5 for the remaining ports Press the ANSWER key twice to exit port assignment CAUTION If you make a mistake while performing the above procedure start over from step of the procedure To assign interface slot number on page 10 To assign station numbers Memory block 4 10 assigns the extension numbers that the phone system will use to access voice messaging system ports Pre
50. board chat session close the CoSession Remote Chat window Remote Access Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Backing Up amp Restoring the System CHAPTER 4 SECTI ON 1 The backup and restore utilities let you USING THE BACKUP Back up files after installation or before a major software upgrade from the voice AND RESTORE messaging system screen UTILITIES e Transfer backup files to your support computer e Restore backup files if your system crashes or equipment fails The BRFT backup and restore file transfer utility consists of two software programs the BRFT Host and the BRFT Remote The BRFT Host is included on the voice messaging system hard disk The BRFT Remote must be installed on the same support computer that you use to establish remote access connections Setup steps for LAN backups and restores 1 Setup network protocols See Installing network protocols for backups on page 43 2 Log on to a network To log on to a Microsoft Windows NT with NetBIOS over TCP IP or a Nov ell NetWare network see Setting the voice messaging system to log on to a network on page 46 To set up a remote Windows computer without a Windows network domain for backups see Setting up a remote Windows computer for backups on page 50 3 Schedule backups See Scheduling system backups on page 53 4 Restore system files See Restoring system files on page 58
51. ckups e To set up NetBIOS over TCP IP a TCP IP configuration is also required Select option 2 and 3 to set this up When you have completed your selection s press ENTER If you selected TCP IP perform the following actions Otherwise go to step 5 e Type 1 and press ENTER Type the correct value for the TCP IP Address field and press ENTER e Type 2 and press ENTER Type the correct value for the Subnet Mask field and press ENTER Type 3 and press ENTER Type the correct value for the Default Router field and press ENTER e Type 4 and press ENTER Type the correct value for the Domain field and press ENTER Type 5 and press ENTER Type the correct value for the Name Server field and press ENTER Confirm your entries are correct Press ENTER to continue Chapter 2 19 June 2004 NEC Business Solutions Ltd 20 Chapter 2 5 If you selected IPX SPX perform the appropriate action below Otherwise go to step 5 e To select Version 3 x or 4 x bindery mode type 1 and press ENTER To select Version 4 x directory service type 2 and press ENTER To set up the voice messaging system software continued 1 If you selected Version 3 x or 4 x bindery mode perform the following actions Otherwise go to step 2 e Type mand press ENTER Type the correct value for the NetWare name context field and press ENTER e Confirm your entry is correct Pres
52. connection select Quick Connect 8 Click Save and then click Close TIP if you plan to access the same voice messaging system using both modem and direct connections set up a phone book entry for each connection type Since each phone book entry name must be unique indicate the con nection type for the voice messaging system in the Name field for the two entries Chapter 3 31 June 2004 NEC Business Solutions Ltd SECTION 5 STARTING AND ENDING A REMOTE ACCESS CONNECTION 32 Chapter 3 Remote access software lets you access the voice messaging system application from a support computer To start a remote access connection review the connection requirements on this page and then perform the procedure To establish a remote access connection on page 14 Only one remote access connection can be maintained at a time Once you have established a connection the Remote Control window appears Keystrokes that you enter on the support computer are sent to the voice messaging system only when this window is active To end a remote access connection perform the procedure To end a connection on page 14 If you routinely connect to the voice messaging system through a long dis tance call you may be able to save money by using Dial Back See Using Dial Back on page 19 for more information Direct connection requirements One end of a null modem serial cable must be plugged into an avail
53. ct the Share this folder field and set the appropriate Share name NOTE If you are sharing drive C do not use the default C setting Instead select New Share and create a new sharing profile Click Permissions select Everyone and then click Remove In the Permissions dialogue box click Add and add the Guest or new user account that you set up in the previous procedure Then set up the read write privileges for this user account and click Apply Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTION 6 SCHEDULING SYSTEM BACKUPS It is a good idea to back up your voice messaging system files on a regular basis You may also want to back up voice messaging system files after the initial installation before upgrading the system and after upgrading the system You can use the Backup Schedule screen to schedule two different types of backups An immediate backup See To schedule an immediate backup on page 53 e Two scheduled backups You can set up to two daily weekly or monthly recur ring backups The backup process requires that you select the type of backup and indicate the appropriate directory path for storing backup files e For a network backup indicate a remote directory path on a network drive For backing up to Windows NT with NetBIOS over TC
54. ded required by VMM L NIC l PC compatible sound device optional SECTION 5 TELANOPHY Hardware software WORKSTATION Hardware HARDWARE AND SOFTWARE REQUIREMENTS Memory and hard disk space L 16 MB of hard disk space L 8 MB RAM 16 MB or more recommended L 52K conventional memory Operating system L Any of the following Microsoft Windows 98 Microsoft Windows NT 4 0 with Service Pack 6A Microsoft Windows 2000 Microsoft Windows XP E mail system for ViewMail for Microsoft Messaging VMM U Any of the following Microsoft Exchange Microsoft Outlook for Outlook 98 and Outlook 2000 need Corporate or Workgroup version Note When a customer is running the Windows XP operating system the following versions of Microsoft Outlook will work with our new VMM e Outlook 97 e Outlook 98 e Outlook 2000 with Service Pack 1 e Outlook 2002 XP with Service Pack 1 e Microsoft Windows Messaging Setting Up TeLANophy Chapter 6 75 June 2004 NEC Business Solutions Ltd SECTION 6 SETTING UP TELANOPHY NETWORK PROTOCOLS 76 Chapter 6 TeLANophy workstations can use TCP IP as the communications protocol TeLANophy uses TCP port 1024 You need to know the TCP UDP port to allow access through a firewall Refer to the following sections to install and set up the TCP IP protocol and to use TeLANophy applications over wide area networks WANs and the Internet e To set up TCP
55. directory For a direct connection type brfthost d and press ENTER For a modem connection type brfthost bn m and press ENTER where n represents the baud rate For example type b9600 for a baud rate of 9600 4 During the file transfer a message with the connection type and baud displays on the screen NOTE To cancel the file transfer on the host computer press CTRL BREAK End the connection and exit Windows Remote Go to the directory where you installed the BRFT Remote software and double click on the Brftrmt exe file to start the program 7 Fromthe BRFT Connection menu type 3 and press ENTER to select Configure serial ports 8 From the Serial Port Configuration menu select one of the following 1 and press ENTER for Select serial port e 2 and press ENTER for Change baud rate NOTE These settings must match the host s BRFT serial port settings 9 Tosave the new serial port settings for future BRFT connections type 3 to save the settings Otherwise these settings are only valid for this connection 10 Type 4 toreturn to the BRFT Connection menu NOTE After 2 minutes of inactivity the host utility will end the connec tion 11 From the BRFT Connection menu type 1 for a modem connection or type 2 for a direct connection 12 If asked type the voice messaging system s phone number and press ENTER 13 Follow the on screen instructions until the main menu appears 14 When the main
56. directory that you want the computer to share with the voice messaging system and then select the Sharing menu Select Shared As and in the Share Name field type a name Set the Access Type and Passwords fields as needed Write down the share name and password settings for reference during the voice messaging system setup and then click Apply NOTE The user that is added to the voice messaging system in the procedure on page 46 must use the same password as this password Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Windows NT or 2000 setup To set up an NT or 2000 workgroup 1 Log on to the Windows NT or 2000 computer with administration access rights 2 Right click the My Computer icon and select the Properties menu In the Network Identification tab confirm that the computer name is all one word with no spaces 4 Click Properties and set up a unique Workgroup name which must be different than any domain on the network 5 Write down the computer name and Workgroup name for reference during the voice messaging system setup and then click OK To set up an NT or 2000 user ID and password 1 For Windows NT from the Start menu click the Programs gt Administrative Tools gt User Manager menus For Windows 2000 from the Control Panel double click the Users
57. down the voice messaging system application Open an OS 2 command prompt from the voice messaging system by performing one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon e If you are using a remote access connection to access the voice messaging system screens switch to the OS 2 Host Process Switcher window Type 0 to choose Start a new 0S 2 text session and press ENTER At the OS 2 command prompt type and press ENTER Type cd and press ENTER Type default and press ENTER Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart Set up or change settings for the voice messaging system software as described in Setting up the voice messaging system software At the OS 2 command prompt type and press ENTER Type cd and press ENTER Type default and press ENTER Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart Set up or change settings for the voice messaging system software as described in Setting up the voice messaging system software Backing Up amp Restoring the
58. dvises users that failure to avoid or to take a specific action may lead to unwanted results WARNING A Warning advises users that failure to avoid or to take a specific action will result in physical harm to the user damage to the hard ware or destruction of data Xen IPK Xen Mail CTI Installation Guide Chapter 1 1 June 2004 NEC Business Solutions Ltd SECTION 2 BATTERY DISPOSAL AND SAFETY 2 Chapter 1 The XenMail CTI system includes a battery list below When disposing of these batteries you must comply with applicable Federal and State regulations regarding proper disposal procedures IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH THE PRODUCT YOU PURCHASED CONTAINS A NICKEL CADMIUM OR SEALED LEAD BATTERY NICKEL CADMIUM OR SEALED LEAD BATTERIES MUST BE COLLECTED RECYCLED OR DISPOSED OF IN AN ENVIRONMENTALLY SOUND MANNER The incineration landfilling or mixing of nickel cadmium or sealed lead batteries with the municipal solid waste stream is PROHIBITED BY LAW in most areas Contact your local solid waste management officials for other information regarding the environmentally sound collection recycling and disposal of the battery Nickel Cadmium or sealed lead batteries must be returned to a Federal or State approved nickel cadmium or sealed lead battery recycler This may be where the batteries were originally sold or a local seller of automotive batte
59. e 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Setting Up the System To set up the voice messaging system software continued 1 From the TeLANophy Server Name menu perform one of the following actions To enter a name for the voicemail server type m and press ENTER Type the server name and press ENTER To use the default server name press ENTER Vserver is the default server name Confirm your entry is correct Press ENTER to continue Select the network protocols that you want the voicemail server to use to communicate with the TeLANophy workstations e To select IPX SPX type 1 and press ENTER e To select TCP IP type 2 and press ENTER NOTE If you have not configured either of these protocols an error message is displayed Follow the on screen instructions to continue When you have completed your selection s press ENTER If you chose to add language prompts in step 13 follow the on screen instructions to configure the system for these features From the Setup Complete menu type y and press ENTER to exit the Setup utility Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart NOTE Asystem with incorrect protocol information cannot connect to the LAN To reenter the correct values perform the procedure
60. e Action section in both the Day and Night fields the appropriate values and press ENTER 3 Ifyou typed g Go to system ID in either the Day or Night field then in the field to the right the system extension that you want to route the call to and press ENTER If you want to send the call to the public interview box PM 4 If the Action value is Take msg then in the Max msg field the appropriate value 5 If the Action value is Take msg then in the Edits OK field the appropriate value 6 If the Action value is Take msg then in the Send msg urgent field the appropriate value 7 If the Action value is Take msg then in the After msg field the appropriate value See Also Public interview DOX OVEIVIEW ou ccc ceeecccecececeeccsceeceseaeeeeeeeesesauausesaueeeeeeseeeneeeeeas 229 Upgrading the Voice Messaging System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide APPLICATION SCREEN PAGE 4 EAS YMADE APPLICATION Page 4 of 12 20 Set up System Operator System ID 0 Voice name 0 01 Language US SCBUNS CEs SoS SSS SSeS gt Greeting SING G SoS SSS SoS SSeS Day Yes gt 0 Day 0 09 Day GotoID gt 0 Nite No Nite 0 09 Nite GotoID gt PM Release 0 Rings Alt 0 07 Max msg 90 sec Intro 0 01 Holding No Edits OK Yes Transf
61. e TRANSFER key Press twice Dial 5 Press the CONF key to advance to the next port Enter the extension number of the next port Press the TRANSFER key to save the hunt group extension assignment Repeat steps 13 through 17 for each extension NOTE To set up call overflow program the phone system to handle calls when all voice messaging ports are busy For a circular hunt group set the last voice messaging system port to forward to the first port With this setup forwarded callers hear a ringback tone and callers who dial the system directly hear a busy tone Or you can forward overflow calls to an operator by setting the last voice messaging system port to forward to the operator Press the ANSWER key to exit hunt group extension assignment Setting Up the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide To set up trunk routing Memory block 3 42 assigns direct inward termination DIT of central office CO lines during day mode for the system Memory block 3 43 directs CO lines during night mode Perform this procedure if you are planning to use the voice messaging system s automated attendant 1 2 3 4 9 10 11 12 13 Press the LK3 key Press the TRANSFER key Dial 42 Press four times then enter the number of the first CO line to ring the voice messaging system Enter the extension of a voice messaging sys
62. e sets for setting up the connection Direct connection Modem Name Direct Connect e For Q revision Q931 or higher the direct connect Baud rate is 57 600 For Q930 or lower the direct connect Baud rate is 19 200 e ComPort set the support computer s serial port that the null modem cable uses Modem connection e Modem Name select the applicable modem if the modem is not listed select Generic High Speed e Baud rate 19200 e ComPort set the support computer s serial port that the modem uses If setting up a modem connection type the phone number used to dial the host Complete the on screen registration information and click Continue to complete the installation Chapter 3 27 June 2004 NEC Business Solutions Ltd SECTION 3 PREPARING AN EXISTING SUPPORT COMPUTER 28 Chapter 3 If your support computer uses MS DOS remote software to support other voice messaging systems perform the following procedure before installing the CoSession Windows remote software This procedure is necessary to prevent the CoSession Windows remote software installation from overriding the MS DOS remote software settings To save the support computer s MS DOS remote access software settings 1 Before updating the software record the following information e The COM port for the modem The type of modem installed e The logon name password and phone number for each phone book entry set up
63. e system s default system manager After you change it make sure to tell the system manager what to enter for the system sign in ID when signing in to the system To sign in to the system 1 Atthe Banner screen press F2 2 Type nec and press ENTER 3 If prompted type your security code and press ENTER You can set a security code by changing the Personal Options for the system manager through the system conversation To sign out of the system 1 Press ESC until you see the message Are you sure you want to sign out to the Banner screen Type y to confirm that you want to sign out and return to the Banner screen To change the default sign in ID 1 Go to the Personal Directory page for the system manager 2 Inthe Personal ID field type a new ID Setting Up the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Remote Access CHAE Hee SECTION 1 Using remote access software you can establish a direct or modem REMOTE ACCESS connection with the voice messaging system to perform setup maintenance and troubleshooting tasks OVERVIEW Remote access software is preinstalled on the voice messaging system but you need to install it on the support computer To do so see Setting up the support computer on page 8 Remote access software functions Using remote access software installed on a support computer you can e Access the voice messaging system screens and files
64. e voice messaging system board When you are on site and the system is accessible If you want to utilise a LAN connection for TeLANophy and to perform network backups If you want to utilise a modem for remote access connections Refer to About the system board for an illustration of the voice messaging system board To connect communication devices to the voice messaging system 1 If you did not plug in a monitor Keyboard and mouse when you installed the voice messaging system board and you want to use these devices do the following Set the Shutdown switch Off to shut down the voice messaging system e After voicemail has shut down turn off the KSU e Pull the board half way out of the phone system e Plug in a monitor keyboard and mouse into the voice messaging system board e Push the board into the phone system Be sure that the board are firmly seated in the slot e Set the Shutdown switch On and turn KSU on 2 To utilise a LAN connection plug the network cable connector into the Ethernet jack on the voice messaging system board To utilise a modem connection plug the modem s analogue phone line into the phone jack on the voice messaging system board Setting Up the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTION 5 INTEGRATION OVERVIEW Setting Up the System The basic integration between
65. een click Next On the Installation is Complete screen click Finish 10 If prompted to restart the computer do so Setting Up TeLANophy Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 About the System Board APPENDIX A SECTI ON 1 The voice messaging board provides all voice messaging system ABOUT THE application functions and voice recording storage on its hard disk To install SYSTEM BOARD communication devices XenMail CTI system board aopocooooocaooaooaooaoaoooaoaoaoa aoacoaoacaoaoaoaoaoaoaoaoa the voice messaging system board see Installing the voice messaging system board To connect communication devices see Connecting Xen IPK Xen Mail CTI Installation Guide Appendix A 87 June 2004 NEC Business Solutions Ltd 88 Appendix A A Backplate Connector B SW2 Do not use Keep the default settings as illustrated c SW1 Do not use Keep the default settings as illustrated D Expansion Board Cable E Modem connector F Hard Drive LED Indicates hard disk activity H LAN connector Keyboard connector J Mouse connector K COM serial port connector L VGA Monitor connector M SW3 By default dip switch 1 is set to Off so that the voice messaging system application starts when the board is turned on Set the switch On to only start OS 2 software By default dip switch 2 is set Off for direct serial remote
66. eps to use TeLANophy at your site TeLANophy setup steps 1 Activate TeLANophy and configure network protocols on the voice messaging system e If you purchased TeLANophy as part of a new voice messaging system or want to use a trial version the TeLANophy feature package is automatically activated the first time you set up the system If you did not configure the system s network protocols at that time see Configuring network protocols for TeLANophy on page 72 Otherwise continue with step 2 e If you are adding TeLANophy to an existing system see Adding feature packages to upgrade your system and configure network protocols to use this feature 2 Connect the voice messaging system to a LAN See Connecting communications devices 3 For ViewCall Plus specify station numbers for ViewCall Plus on the voice messaging system See Specifying station numbers for VewCall Plus on page 73 4 Install and set up the TeLANophy application on individual workstations See TeLANophy workstation overview on page 74 Xen IPK Xen Mail CTI Installation Guide Chapter 6 71 June 2004 NEC Business Solutions Ltd SECTION 2 CONFIGURING NETWORK PROTOCOLS FOR TELANOPHY 72 Chapter 6 Perform the following procedure to set up or reconfigure network protocols for TeLANophy To configure network protocols for TeLANophy 1 Ask your network administrator for the information required to set up network pro
67. er options A Active D N Send msg urgent No Gather ID intro 0 00 After msg GotoID gt SHANGUP Alternate system IDs for special operators on each port 1 131 2 132 3 4 135 Day Action Accepts one of the following field values for the action taken after playing the greeting during the day schedule S Say good bye Plays a prompt asking whether the caller needs further assistance pauses says good bye then disconnects O Transfer to the operator Routes the caller to the operator box This setting is not recommended for use with the operator box H Hang up Disconnects without saying good bye R Restart Returns the caller to the opening greeting box This setting is not recom mended for use with the operator box G Go to system ID Routes the call to another system ID If you choose this option enter an ID to route the call to in the field to the right Do not enter a system ID for the operator box T Take amessage Records a message for the owner of the voice mailbox Night Action Accepts the same field values as the Day field The value determines what action is taken after playing the greeting during the night schedule Max msg Accepts the maximum length in seconds of a message from an unidentified caller This setting applies only if the Action value is set to Take a message Edits OK Accepts y or n tolet callers change messages they have just recorded This setting applies only
68. ge 62 93 modem connection illustration and settings MS DOS remote access updating 28 88 N Nconnect cmd editing 48 network backups scheduling 53 network protocols changing and removing 93 Novell NetWare logon 48 removing 93 setup for backups 43 Xen IPK Xen Mail CTI Installation Guide INDEX 95 June 2004 setup for TeLANophy 72 TCP IP setup for Windows 2000 workstations 79 TCP IP setup for Windows 95 and Windows 98 workstations 77 Novell NetWare connection setup 48 O opening greetings setting actions for 50 operator box about 67 archiving messages in 68 deleting messages in 68 setting up actions for 68 OS 2 command prompt accessing remotely 34 OS 2 command prompt starting 9 OS 2 Host Process Switcher 34 P PhoneBASIC 71 Power button 88 public interview box and operator box 68 R Rconnect cmd editing 48 remote access accessing a command prompt 34 billing log 38 connection requirements 32 connection starting and ending 32 Cs2gen Script File Generator utility 35 default settings on the voice messaging system 29 Dial Back 39 file transfer options customising 37 file transfer settings 37 keyboard chat 40 logon name and password default OS 2 Host Process Switcher 34 phone book entry setup 29 reports turning billing log on or off 38 support computer installation 26 support computer setup for existing system 28 removing languages 62 35 Reset button 88 U restarting and shutting down t
69. ge 7 2 Connect communication devices to voice messaging system board See Connecting communication devices on page 8 3 Set up the phone system integration See Integration Overview on page 9 4 Ifyou plan to use a remote access connection to access the voice messaging system screens set up a support computer to do so See Remote Access on page 25 5 Configure the voice messaging system software for network backups feature packages and system languages See Setting up the Voice Messaging System Software on page 18 6 Customise the integration as necessary See Changing the Keypad Map on page 22 7 Sign in to the system screens See Signing In and Signing Out on page 24 8 If your system includes TeLANophy set it up See TeLANophy overview on page 32 9 Set up the voice messaging system ports transaction boxes and subscribers and integration options for your site See System Management Guide System overview Chapter 2 10 If your system includes FaxMail set it up See System Management Guide FaxMail setup Chapter 9 11 Back up the voice messaging system See Using the backup and restore utilities on page 32 6 Chapter 2 Setting Up the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTI ON 3 The voice messaging system board provides all voice messaging system INSTALLING THE VOICE app
70. haded you do not have administrative rights To set up a Windows NT 4 0 workstation 1 From the Windows taskbar choose Start choose Settings and then choose Control Panel In the Control Panel double click Network Choose the Protocols tab and check whether TCP IP protocol is listed Then choose the appropriate scenario e If TCP IP protocol is listed choose Cancel e If TCP IP protocol is not listed choose Add and then follow the on screen instructions to install the driver from your Windows NT 4 0 disc Setting Up TeLANophy Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTI ON 9 Perform the following procedure to set up Windows 2000 workstations that TCP IP FoR use TeLANophy applications with TCP IP WINDows 2000 Administrative rights are required for setting up a Windows 2000 workstation Without administrative rights an error message appears explaining that you have insufficient rights for changing settings To set up a Windows 2000 workstation 1 From the Windows taskbar choose Start choose Settings and then choose Control Panel 2 Inthe Control Panel double click Network and connections Right click Local area connections On the Shortcut menu click Properties 4 Inthe Local area connections dialogue box click Install and choo
71. he system 91 upgrading restoring system files 58 languages and prompts adding 62 S V screens ViewCall Plus 71 moving between 22 ViewFax 71 96 INDEX T NEC Business Solutions Ltd Script File Generator utility 35 Shutdown button 88 shutting down and restarting the system 91 Startit cmd editing 48 support computer installing remote access 26 phone book entry setup 29 remote access connection starting and ending 32 updating MS DOS remote access software 28 system IDs about 7 numbered groups ID 7 system managers responsibilities 8 system schedules default 73 recording holiday greetings 76 setting one schedule 73 setting up holidays 76 T TCP IP setup for Windows 2000 TeLANophy workstations 79 setup for Windows 95 and Windows 98 TeLANophy workstations 77 TeLANophy applications on the Internet or a WAN 84 TeLANophy about 71 adding to an existing system 66 installing on workstations from a network hard disk 83 Internet and WANs using with 84 network protocols setup 72 setup steps 71 station numbers specifying for ViewCall Plus 73 TCP IP setup for Windows 2000 79 TCP IP setup for Windows 95 and Windows 98 77 transferring files for backups and restores 56 using remote access software 37 turning the system on and off 91 Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Index ViewMail 77 ViewMail for Microsoft Messaging 77 voice messaging system adding or changi
72. he voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart NOTE A system with incorrect protocol information cannot connect to the LAN To reenter the correct values perform the procedure see To change an existing network protocol configuration Setting Up TeLANophy Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide SECTI ON 3 For ViewCall Plus to work correctly the phone system s station numbers SPECIFYING STATION must be entered into the voice messaging system NUMBERS FOR VEWCALL PLUS To specify station numbers in the voice messaging system 1 Goto line 7 on Application screen page 1 2 Inthe Station numbers field enter the phone system station numbers that are connected to the voice messaging system ports APPLICATION SCREEN PAGE 1 1 Ans 5 Ans 10 30am DAY 20 Aug 02 2 Ans 6 Dial INSERT 3 Ans 7 A D Recording Time 112 12 4 A D 8 Msg System manager EASYMADE APPLICATION Page 1 of 12 1 Site name Organisation s name 2 Contact Organisation s system manager Phone 555 555 5555 Calls Answered 3 Total trunks stations 12 24 Calls day 500 4 Day calls answered All trunks Night calls All trunks 5 All ports busy action Ring until answered
73. ial cable or a modem to connect the BRFT Remote on the support computer to the BRFT Host on the voice messaging system TIP After transferring files to your support computer hard disk copy them to an appropriate media for off site storage Direct connection requirements One end of a null modem serial cable must be plugged into an available serial port on the support computer The other end must be plugged into the serial port on the voice messaging system board See About the system board for details e Confirm that SW3 dip switch 2 is set for direct connections If necessary shut down the voice messaging system set it correctly and then restart the system Modem connection requirements e A100 percent Hayes compatible modem must be installed on the support com puter The voice messaging system comes with a 9600K baud modem installed e A public phone network analogue line must be connected to the support com puter s modem In addition the voice messaging system s modem must be con nected to an analogue extension port 56 Chapter 4 Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide To transfer backup files to a support computer 1 Establish a remote access connection See To establish a remote access connection on page 33 for details 2 Atan OS 2 command prompt go to the E Vmail
74. if the Action value is set to Take a message Send msg urgent Accepts one of the following values for enabling an unidentified caller to leave an urgent message This setting applies only if the Action value is set to Take a mes sage Y Yes Sets the system to send every message from an unidentified caller as an urgent message A Ask Sets the voice messaging system to ask unidentified callers whether to mark a message as urgent N No Prevents unidentified callers from marking messages as urgent After msg Accepts the same field values as the Day action field except Take a mes sage The value determines the action taken after recording a caller s message This setting applies only if the Action value is set to Take a message Upgrading the Voice Messaging System Chapter 5 69 June 2004 NEC Business Solutions Ltd 70 Chapter 5 Upgrading the Voice Messaging System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Setting Up TeLANophy CHAPTER 6 SECTI ON 1 TeLANophy is a suite of applications that combines features of the voice TELANOPHY messaging software the phone system and a LAN The TeLANophy suite consists of ViewMail ViewFax ViewCall Plus with PhoneBASIC and eee EN ViewMail for Microsoft Messaging TeLANophy subscribers can use their workstations to access and manage voice and fax messages Perform the following setup st
75. install remote access software 1 Doone of the following e Ifyou are installing remote software on a support computer that does not use MS DOS remote access software go to step 2 e If you are installing the remote software on a support computer that uses MS DOS remote access software to support other voice messaging sys tems then follow the instructions in Preparing an existing support computer on page 10 before continuing with this procedure 2 Ifthe support computer uses an external modem confirm that it is turned on 3 Insert the voice messaging disc in the support computer s CD ROM drive From the Start menu choose Run Type lt disc drive gt Cosession setup and choose OK Follow the on screen instructions until you reach the Install Options dialogue box Select Custom Install and click OK Clear the Cosession for Windows Host selection Select CoSession for Windows Remote and click Install Remote Access Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Remote Access To install remote access software continued 1 2 3 Clear the NetWare SPK NetBIOS and WinSock selections Select Modem Serial and click OK Follow the on screen instructions until you reach the Viewer Default Modem Settings window When prompted use one of the following field valu
76. l information cannot connect to the LAN To reenter the correct values perform the procedure To change an existing network protocol configuration Backing Up amp Restoring the System Chapter 4 45 June 2004 NEC Business Solutions Ltd SECTION 4 SETTING THE VOICE MESSAGING SYSTEM TO LOG ON TOA NETWORK 46 Chapter 4 Windows connection with NetBIOS To set the voice messaging system to log on to a Windows ME 98 NT or 2000 network with NetBIOS over TCP IP you need to Add the Windows user ID and password with network access rights e Logon to the NT domain or Workgroup from the voice messaging system Map a network drive on the computer To add the user with network access rights to the voice messaging system 1 On the voice messaging system go to an OS 2 command prompt 2 Log on as an administrator and type logon admin p admin and press ENTER NOTE To change the default administrator log on perform To change the default administrator user ID and password on page 47 3 Add a user with network access rights by using specific words in place of userid and password and typing net user userid password add and pressing ENTER NOTE The userid and password must match the settings for the Win dows computer See Setting up a remote Windows computer for backups on page 50 for more details 4 Log off the default administrator by typing Logoff and pressing ENTER To
77. lication functions and voice recording storage on their hard disks MESSAGING SYSTEM To install the voice messaging system board in the phone system perform BOARDS the following procedure For an illustration of the main board used for all systems see About the system board To install the voice messaging system board s 1 Turn off the phone system 2 Insert the board halfway into any available slot in the phone system 3 Do one of the following e To access the voice messaging system screens using a monitor keyboard and mouse plug these devices into the appropriate locations on the voice messaging system board e To access the voice messaging system screens using a remote access con nection set SW3 dip switch 2 Off for a direct connection or On for a modem connection 4 Confirm the SW3 dip switch 1 and 2 are set Off and switch 3 and 4 are set On Insert the board all the way into the slot Confirm the Shutdown switch is set On 7 Turn on the phone system When the software LED lights the voice messaging system is running and ready for use The system may take 5 10 minutes to start Setting Up the System Chapter 2 7 June 2004 NEC Business Solutions Ltd SECTION 4 CONNECTING COMMUNICATION DEVICES 8 Chapter 2 Perform the procedure below in the following scenarios If you want to access the voice messaging system s hard drive using a monitor keyboard and mouse plugged directly into th
78. llation Guide Chapter 5 61 June 2004 SECTION 2 ADDING SYSTEM LANGUAGES AND PROMPTS 62 Chapter 5 NEC Business Solutions Ltd Perform the following steps to add system languages and prompts You can also use these steps to change your default system language or remove a language and replace it with another selection An upgrade file is not required for such tasks Steps for adding a language 1 Configure the voice messaging system software to use additional languages and prompts See the procedure To add or update system languages and prompts on page 62 2 Back up the voice messaging system See Using the backup and restore utilities on page 41 To add or update system languages and prompts 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts 2 Ifyou haven t already done so for this upgrade transfer the upgrade file from the support computer to the C directory root on the voice messaging system hard drive See Transferring files on page 37 3 To open an OS 2 command prompt from the voice messaging system screens do one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon e If you are using a remote access connection to access the voice messaging syste
79. m prompts 2 To open an OS 2 command prompt from the voice messaging system screens do one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon e If you are using a remote access connection to access the voice messaging system screens switch to the OS 2 Host Process Switcher window Type 0 to choose Start a new 0S 2 text session and press ENTER At the OS 2 command prompt type e and press ENTER Type cd vmail and press ENTER Make a backup copy of the Nconnect cmd file O oa A Q Using the OS 2 tedit text editor open the Nconnect cmd file To do so type tedit nconnect cmd and press ENTER NOTE Refer to the text editor s online help for instructions on using this text editor Go to the end of the file Add commands that are specific to the network For more information refer to the documentation that comes with the network For example type login server_one username map j Server_one admin attach server_two username map k server_two accounting map 1 server_two develop 9 Save the file and close it NOTE You can log on to only one server but you can attach to as many Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide
80. m screens switch to the OS 2 Host Process Switcher window 0 to choose Start a new 0S 2 text session and press ENTER At the OS 2 command prompt and press ENTER cd andpress ENTER setup and press ENTER y to proceed with the voice messaging system Setup utility oOo N DOO Ff From the Setup menu 1 to choose Add new features and press ENTER 9 Press ENTER to confirm that the voice messaging software is installed on drive E 10 Press ENTER to confirm that the voice messaging software is installed in the Vmail directory 11 From the Upgrade Code menu 1 to use the upgrade file you copied to the C directory and press ENTER 12 Press ENTER to confirm that the upgrade file is located in the C directory Upgrading the Voice Messaging System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide 13 Review the features and options available with your new system that are listed on screen Press ENTER to continue 14 From the Add New Features menu choose Add new prompts by typing the corresponding menu number and pressing ENTER 15 When you have completed your selection press ENTER to continue 16 Follow the on screen instructions to configure the system software for the languages that you want to add or update 17 If you are updating an existing language you may want to avoid overwriting customised or rerecorded prompts
81. menu appears type 1 to transfer backup files 15 Follow the on screen instructions to complete the backup and exit the BRFT Remote software Backing Up amp Restoring the System Chapter 4 57 June 2004 NEC Business Solutions Ltd SECTION 8 RESTORING SYSTEM FILES 58 Chapter 4 If the voice messaging system s database becomes corrupt and unusable you can restore system files from a recent backup using the Restore utility For LAN backups perform the procedure to the right For other backups perform the procedure on the next page In rare cases you may wish to reset the voice messaging system settings to the factory defaults To do so perform the procedure To restore system default settings disaster recovery on page 60 WARNING Restoring the voice messaging system files will overwrite existing files WARNING You risk data corruption if you perform any other tasks on the computer while the data is being restored WARNING Restoring the voice messaging system default settings will erase software con figuration settings and all subscriber and port settings Backup the current database before proceeding To restore system files from a LAN backup 1 Establish a remote access connection See To establish a remote access connection on page 33 Copy the backup files to the voice messaging system Shut down the voice messaging system application At an OS 2 command prompt go to the E Vmail directo
82. ness Solutions Ltd To install network protocols for backups continued 1 Atthe OS 2 command prompt type and press ENTER 2 Type cd and press ENTER 3 Type setup and press ENTER 4 Type y to proceed with the voice messaging system Setup utility 5 From the Setup Type menu type 2 to choose Configure System and press ENTER 6 Follow the on screen instructions until you reach the Update Configuration menu 7 Choose Configure Network Protocols for Network Backup Restore by typing the corresponding menu number and pressing ENTER When you have completed your selection press ENTER to continue From the Select Network Protocols menu select all that apply e To select IPX SPX type 1 and press ENTER e To select TCP IP type 2 and press ENTER e To select NetBIOS over TCP IP type 3 and press ENTER NOTE To set up NetBIOS over TCP IP a TCP IP configuration is also required Select option 2 and 3 to set this up 10 When you have completed your selection s press ENTER 11 If you selected TCP IP perform the following actions Otherwise go to step 13 e Type 1 and press ENTER Type the correct value for the TCP IP Address field and press ENTER e Type 2 and press ENTER Type the correct value for the Subnet Mask field and press ENTER e Type 3 and press ENTER Type the correct value for the Default Router field and press ENTER e Type 4 and press ENTER Type the correct value for
83. ng network protocol configuration 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts At the OS 2 command prompt type and press ENTER Type cd and press ENTER Type setup and press ENTER Type y to proceed with the voice messaging system Setup utility Press ENTER to continue until you reach the Setup Type menu N DO nO fF W NY From the Setup Type menu type 3 to choose Remove configuration and press ENTER 8 Press ENTER to confirm that the voice messaging software is installed on drive E 9 Press ENTER to confirm that the voice messaging software is installed in the Vmail directory 10 Review the features and options available with your system that are listed on screen Press ENTER to continue 11 From the Remove Configuration menu type 3 to reconfigure network protocols and press ENTER 12 When you have completed your selection s press ENTER 13 Follow the on screen instructions to continue 14 From the Setup Complete menu type y and press ENTER to exit the Setup utility 15 At an OS 2 command prompt type shutdown and press ENTER 16 Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart Changing Network Protocols Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June
84. ng system languages and prompts backing up system files 41 moving between screens 22 remote access 25 remote access default connection settings 29 restoring system files 58 setting schedules 73 setting up holidays 76 shutting down and restarting 97 signing in and out 24 WwW WAN and TeLANophy applications 84 Windows Remote software billing log 38 Dial Back 39 keyboard chat 40 phone book setup 29 support computer installation 26 Xen IPK Xen Mail CTI Installation Guide INDEX 97 June 2004 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 98 INDEX Index Doc No 8557 Release 1 1 June 2004
85. nsferring files on page 37 To open an OS 2 command prompt from the voice messaging system screens do one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon e If you are using a remote access connection to access the voice messaging system screens switch to the OS 2 Host Process Switcher window 0 to choose Start a new 0S 2 text session and press ENTER At the OS 2 command prompt and press ENTER cd andpress ENTER setup and press ENTER y to proceed with the voice messaging system Setup utility From the Setup menu 1 to choose Add new features and press ENTER Press ENTER to confirm that the voice messaging software is installed on drive E Press ENTER to confirm that the voice messaging software is installed in the Vmail directory From the Upgrade Code menu 1 to use the upgrade file you copied to the C directory and press ENTER Press ENTER to confirm that the upgrade file is located in the C directory Upgrading the Voice Messaging System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide 13 Review the features and options available with your new system that are listed on screen Press ENTER to continue 14 From the Add New Features menu choose
86. oice messaging system is set up to use Dial Back 16 To return to the voice messaging system screens select Voice mail for OS 2 from the OS 2 Process Switcher window and press ENTER Remote Access Chapter 3 39 June 2004 NEC Business Solutions Ltd SECTION 11 USING KEYBOARD CHAT 40 Chapter 3 With keyboard chat you can use the support computer to exchange messages with an on site system manager This individual can access the voice messaging system using a keyboard and monitor plugged into the system Communicating using keyboard chat may prevent the need for an additional long distance phone call When you use keyboard chat a chat window appears on each monitor that lets you and the person at the voice messaging system exchange messages Perform the following procedure to use keyboard chat To use keyboard chat 1 2 3 4 Establish a remote access connection Switch to the CoSession Remote Viewer Control Center window Choose Keyboard chat From the CoSession Remote Chat window type the message you want displayed in the Your text section The message window will appear on the voice messaging system s monitor If appropriate choose Attention which beeps the voice messaging system to get the other person s attention When the person at the voice messaging system types text it will appear in the Host text section of the support computer s monitor To end the key
87. ol in the Windows Control Panel If using the 16 bit version of VMM run VIEWBGON EXE to completely remove VMM from your system This utility is located in the Viewapps directory on the voicemail CD Install Microsoft Office XP Install Service Pack 1 for Microsoft Office XP at http office microsoft com downloads 2002 oxpsp1 aspx Close all applications Install the latest version of VMM See To install ViewMail for Microsoft Messaging from the voice messaging compact disc on page 86 Shut down then restart the workstation Open Outlook 2002 with VMM To install ViewMail for Microsoft Messaging from the voice messaging compact disc 1 At the workstation insert the voice messaging compact disc in the CD ROM drive On the taskbar click Start then select the Run menu Type Viewapps Vmm Full Setup and select OK If asked to restart the system click Yes Windows will shut down and restart You will have to login before the install program continues On the Welcome screen click Next When prompted to select an installation directory e To accept the default directory click Next e To install the program in another directory click Browse navigate to the directory click OK and then click Next To install the program in another directory click Browse navigate to the directory click OK and then click Next On the Ready to Install scr
88. p 4 Ifnot select a different phone book entry from the Name menu 4 Choose Call You may need to repeat this step more than once before you can establish a connection 5 Ifyou are at the OS 2 Host Process Switcher window type the appropriate number to select Voice mail for OS 2 and press ENTER to view the voice messaging system screens To end a connection 1 Ifthe OS 2 Host Process Switcher window is active choose Voice mail for OS 2 to switch to the voice messaging system application 2 Go to the CoSession Remote Viewer Control Center window on the support computer 3 Choose Hang up to end the connection TIP To improve voice messaging system performance always make the voice messaging system the active screen before ending a remote access con nection Chapter 3 33 June 2004 NEC Business Solutions Ltd SECTION 6 USING THE OS 2 HOST PROCESS SWITCHER 34 Chapter 3 Once you establish a remote access connection with the voice messaging system you can use the OS 2 Host Process Switcher to switch between applications In addition you can use the Process Switcher to open an OS 2 command prompt necessary to access files or customise settings on the voice messaging system To use the OS 2 Host Process Switcher 1 Establish a remote access connection 2 From the CoSession Remote Viewer Control Center window press ESC and release Then quickly press ALT to display the
89. pter 9 Back up the voice messaging system See Using the backup and restore utilities on page 41 Setup option Action required TeLANophy L Configure TCP IP or IPX SPX protocols Network protocols J For TCP IP indicate subnet mask router domain server name and TCP IP address of voice messaging system Q For IPX SPX indicate NetWare bindery or directory mode pre ferred server and name context frame header type C For NetBIOS over TCP IP configure TCP IP and indicate NT domain NT user ID and NT password Upgrading the Voice Messaging System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide To add feature packages 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts 2 Ifyou haven t already done so for this upgrade transfer the upgrade file from the support computer to the root c directory on the voice messaging system hard drive See Transferring files on page 37 3 To open an OS 2 command prompt from the voice messaging system screens do one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon e Ifyou are using a remote access connection to access the voice messaging sy
90. ries Contact your local waste management officials for other information regarding the environmentally sound collection recycling and disposal of the battery contained in this product Table 1 1 Battery Types and Quantities for KSUs and ETUs Unit Name Type of Battery Quantity XenMail CTI Lithium CAUTION Danger of explosion if batteries are incorrectly installed Replace only with the same or equivalant type of battery as indicated throughout this manual Introduction Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide Introduction Related documentation The product disc contains this guide the System Management Guide the System Conversation Guide and the User Guide in the PDF format If you need Acrobat Reader to access a PDF file you can install it from the voice messaging system s disc The following books and online resources can help you learn more about working with your voice messaging system e System Management Guide Contains instructions for setting up maintaining and customising the voice messaging system This guide includes a compre hensive troubleshooting chapter e System Conversation Guide available as a PDF file only Contains tables of the system conversation s prompts and phrases e User Guide Contains instructions for subscribers about accessing their accounts and checking and sending messages e Field Help
91. rs require that you shut down and restart both the voice messaging application and the operating system See the on UNS DONN following procedures to shut down the voice messaging application or the THE SYSTEM application and the operating system Caution Do not disconnect the board or turn off the power while the Application LED Red is on Caution Always shut down the voice messaging system before turning off the phone system or subscribers may lose messages To shut down and restart the voice messaging system application 1 Shut down the voice messaging application by pressing ESC at the Banner screen and then following the system prompts 2 If you are connected to the voice messaging system using a monitor keyboard and mouse perform the following actions to restart the voice messaging application Otherwise go to step 3 e Go to the OS 2 desktop by pressing ALT ESC repeatedly until it appears e Select the Restart Voicemail icon on the OS 2 desktop 3 If you are using a remote access connection to access the voice messaging system screens perform the following actions to restart the voice messaging application Open an OS 2 command prompt as described in Using the OS 2 host pro cess switcher on page 34 Atthe OS 2 command prompt type e and press ENTER e Type cd vmail and press ENTER e Type vm and press ENTER Xen IPK Xen Mail CTI Installation Guide Appendix B 91 June 2004 NEC Business Solutions L
92. rver name and TCP IP address of voice messaging system For network backups using a Windows NT network with NetBIOS over TCP IP or a Novell NetWare network you must also set up the system to log on to the network After performing the following procedure refer to Setting the voice messaging system to log on to a network on page 46 To install network protocols for backups 1 Doone of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the system screens you should be able to view the Banner screen e Ifyou are using remote access software to access system screens establish a remote access connection For instructions see Remote Access on page 25 2 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts 3 To open an OS 2 command prompt from the voice messaging system screens do one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon e Ifyou are using a remote access connection to access the voice messaging system screens from the OS 2 Host Process Switcher window type 0 zero to choose Start a new OS 2 text session and press ENTER Backing Up amp Restoring the System Chapter 4 43 June 2004 NEC Busi
93. ry Type vmrestor and press ENTER Follow the on screen instructions to restore the system files N OO BW DY Restart the voice messaging system application To restore system files from a modem or direct connection 1 If you are restoring system files from diskettes copy the backup files to the support computer s hard disk 2 With Windows Remote establish a remote access connection See To establish a remote access connection on page 33 for details 3 From the voice messaging system console go to an OS 2 command prompt A Change to the E Vmail directory 5 Fora direct connection type brfthost d and press ENTER For a modem connection type brfthost bn m and press ENTER where n represents the baud rate For example type b9600 for a baud rate of 9600 End the remote access connection and exit Windows Remote N O On the support computer go to the directory where the BRFT remote software is installed and double click on the Brftrmt exe file 8 At the BRFT Connection menu type 3 and press ENTER to select Configure serial ports Backing Up amp Restoring the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Backing Up amp Restoring the System At the Serial Port Configuration menu select one of the following 1 and press ENTE
94. s ENTER to continue 2 If you selected Version 4 x directory service perform the following actions e Type mand press ENTER Type the correct value for the NetWare name context field and press ENTER Confirm your entry is correct Press ENTER to continue Type mand press ENTER Type the correct value for the Preferred NetWare server name field and press ENTER e Confirm your entry is correct Press ENTER to continue 3 From the Ethernet Frame Header menu perform the appropriate action below To select Ethernet 802 2 type 1 and press ENTER e To select Ethernet 802 3 type 2 and press ENTER To select Ethernet Snap type 3 and press ENTER To select Ethernet Il type 4 and press ENTER 4 When you have completed your selection press ENTER to continue 5 If you selected NetBIOS over TCP IP perform the following actions Otherwise go to step 1 e Type 1 and press ENTER Type the correct value for the Workstation name field and press ENTER e Type 2 and press ENTER Type the correct value for the NT Domain name field and press ENTER Type 3 and press ENTER Type the correct value for the Workstation description field and press ENTER NOTE If you have not configured TCP IP an error message is displayed Fol low the on screen instructions to continue 6 Press ENTER to confirm your entries Setting Up the System Doc No 8557 Release 1 1 Jun
95. se Protocol Click Add and click TCP IP Click Add Setting Up TeLANophy Chapter 6 79 June 2004 NEC Business Solutions Ltd SECTION 10 TESTING THE TCP IP SETUP 80 Chapter 6 To test the TCP IP setup on individual workstations perform the following procedure To use the PING software 1 On the workstation open an MS DOS command prompt 2 Type ping lt IP address of the voice messaging system gt and press ENTER 3 If you see a PING software reply message containing bytes received the TCP IP software is configured properly If not you will get a message saying that the IP address could not be reached Try one or more of the following actions to correct the problem The workstation may not be configured correctly Repeat the appropriate protocol setup procedure for the workstation s operating system The voice messaging system s protocols may not be configured correctly Perform the procedure To set up the voice messaging system software to confirm or correct these settings There may be a problem with the network Contact the network administra tor Network cables may not be attached correctly or securely Check the LAN connections for the voice messaging system and the workstation You may not have restarted the workstation Close all files shut down all applications and restart Setting Up TeLANophy Doc No 8557 Release 1 1 June 2004 Doc No 8557
96. ss the LK4 key 2 Dial 10 Press four times then enter the port number of the first voice messaging extension oO Enter the extension number to be assigned to this port Press the TRANSFER key to save the extension number assignment Dial 10 Press the CONF key to advance to the next voice messaging system port N ODO On Ff ee Repeat steps 4 through 7 for each extension number to be assigned Press the ANSWER key to exit extension assignment Setting Up the System Chapter 2 11 June 2004 NEC Business Solutions Ltd 12 Chapter 2 To set up a hunt group Memory block 4 14 assigns the first extension as the pilot hunt number Memory block 4 15 assigns extensions to the hunt group oa gt N O 11 12 13 14 15 16 17 18 19 Press the LK4 key Dial 14 Press twice then enter the port number of the first voice messaging extension Press the LK2 key to assign the port as a master in the hunt group Press the TRANSFER key to save the pilot hunt number assignment and advance to memory block 4 15 Press twice and dial 14 Press the CONF key to advance to the next port Press the LK2 key to assign the port as a master in the hunt group Press the TRANSFER key to save the pilot hunt number assignment Repeat steps 6 through 9 for each voice messaging port to assign all as masters in the hunt group Enter the port number for the first voice messaging extension Press th
97. stem screens switch to the OS 2 Host Process Switcher window 0 to choose Start a new 0S 2 text session and press ENTER At the OS 2 command prompt and press ENTER cd andpress ENTER setup and press ENTER y to proceed with the voice messaging system Setup utility oOo N DOO Ff From the Setup menu 1 to choose Add new features and press ENTER 9 Press ENTER to confirm that the voice messaging software is installed on drive E 10 Press ENTER to confirm that the voice messaging software is installed in the Vmail directory 11 From the Upgrade Code menu 1 to use the upgrade file you copied to the C directory and press ENTER 12 Press ENTER to confirm that the upgrade file is located in the C directory 13 Review the features and options available with your new system that are listed on screen Press ENTER to continue 14 From the Add New Features menu choose the features you want to set up by typing the corresponding menu number and then pressing ENTER 15 When you have completed your selection s press ENTER to continue 16 Follow the on screen instructions to configure the system software for these new features 17 When you reach the Setup Complete menu type y and press ENTER to exit the Setup utility 18 Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart
98. system to log on to a network 46 Windows connection with NetBIOS 46 Automatic Windows log On 220seeu ox eedeahove seabareoee 47 NetWare connection 48 Section 5 Setting up a remote Windows computer for backups 50 Windows 98 or ME setup 50 Windows NT or 2000 setup n nnana aana aa 51 Section 6 Scheduling system backups 000 eee ee eee eee 53 Section 7 Transferring backup files 0000 c eee eee eee eee 56 Direct connection requirements 56 Modem connection requirements 56 Section8 Restoring system files 0 0 eee eee 58 Chapter 5 Upgrading the Voice Messaging System Section1 Upgrade overview 61 Upgrade steps 61 Section2 Adding system languages and prompts 62 Steps for adding a language 62 Section3 Increasing the number of ports 20000 eee eee eens 64 Steps for adding ports 64 Section4 Adding feature packages 0000 eee ee eee eeees 66 Steps for adding feature packages 66 Section5 Setting up actions after greetingS 000 eee eee eee 68 Chapter 6 Setting Up TeLANophy Section1 TeLANophy overview 71 TeLANophy setup steps
99. tall Options dialogue box select Local installation 6 Follow the on screen instructions to complete the installation Setting Up TeLANophy Chapter 6 83 June 2004 NEC Business Solutions Ltd SECTION 14 USING TELANOPHY APPLICATIONS WITH WANS AND THE INTERNET 84 Chapter 6 TeLANophy clients or workstations can use TCP IP to run TeLANophy applications over the Internet or a wide area network WAN The following conditions are required to establish a TCP IP connection between a remote workstation and the voice messaging system e The workstation is connected to the voice messaging system through a WAN dial up Internet service or dedicated Internet connection e The network administrator has configured the network to allow for remote con nections e TeLANophy uses TCP port 1024 You need to know the TCP UDP port to allow access through a firewall After these requirements are met the workstation can access the voice messaging system as it would any other Internet service To set up a workstation for a WAN or Internet connection 1 From the workstation connect to the WAN or Internet service provider using TCP IP as the network protocol 2 After the connection between the workstation and host is established open the desired TeLANophy application Setting Up TeLANophy Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Xen IPK Xen Mail CTI Installation Guide
100. td 16 Chapter 2 To assign the extension number of the voice messagi record ng system for live Memory block 1 8 26 identifies the voice messaging ports available for live record 1 Press the LK1 key 2 Press the LK8 key 3 Dial 26 4 Enter the extension number of the voice messaging master port Press the TRANSFER key to save the port settings ao system hunt group 6 Press the ANSWER key twice to exit the port assignment for live record To assign feature access keys Memory block 4 12 assigns line keys as feature access keys Program each line key as a feature access key to allow live record on_ individual extensions Press the LK4 key Dial 12 Oo N gt want to program Press four times followed by the port number of the extension that you 4 Enter the first line key number for example 09 to be assigned as a feature access key Press the LK6 key Enter the feature access key number 01 10 N O A the next line key number o Repeat steps 5 through 7 for each line key record Press the TRANSFER key to save the key assignment and advance to Repeat steps 3 through 8 for the remaining extensions that will use live 10 Press the SPEAKER key to exit programming mode To program individual stations for call forward on all calls 1 Go off hook 2 Dial 41 then enter the extension number of the first 3 Hang up DVM port Setting Up the System Doc No 8
101. td 92 Appendix B To shut down and restart the voice messaging system 1 Shut down the voice messaging application by pressing ESC at the Banner screen and then following the system prompts CAUTION If you set the Shut down switch OFF before exiting the application the sys tem will not wait for a call to finish before disconnecting all lines Locate the Shutdown switch on the voice messaging system board and set it Off The system automatically exits the voice messaging application if open shuts down OS 2 and turns the board s power off CAUTION If the Shut down switch is already set OFF go to an OS 2 command prompt type shutdown and wait for the shutdown to finish Then push the Power but ton Restart the voice messaging system by setting the Shutdown switch On and then pressing the Power button Starting and Shutting Down the System Doc No 8557 Release 1 1 June 2004 Doc No 8557 Release 1 1 June 2004 Changing Network Protocols APPENDIX C SECTION 1 Changing network protocols CHANGING NETWORK To change the network protocol configuration for an existing voice PROTOCOLS messaging system perform the following procedure To remove a network protocol configuration perform the procedure To remove the existing network protocol configuration on page 94 To change an existing network protocol configuration 1 Ask your network administrator for the information required to set up network
102. tem hunt group master port Press the TRANSFER key to save the CO line assignment for day mode and to advance to the next memory block Enter the extension of a voice messaging system hunt group master port Press the TRANSFER key again to save the CO line assignment for night mode Press Dial 2 Press the CONF key to advance to the next CO line Repeat steps 5 through 11 for each CO line to ring the voice messaging system Press the ANSWER key to exit the DIT assignment To make the forward all calls setting available by class of service Memory block 1 8 08 enables the selected class of service to forward all calls 1 Press the LK1 key 2 Press the LK8 key 3 Dial 08 4 Enter the class of service number 5 The LK1 key is lit when the forward all calls setting is available to the selected class of service Press the LK1 key if it is not already lit 6 Press the TRANSFER key to save the selection and advance to the next class of service 7 Repeat steps 4 through 5 for each class of service that requires the forward all calls setting 8 Press the ANSWER key twice to exit the forward all calls selection Setting Up the System Chapter 2 13 June 2004 NEC Business Solutions Ltd 14 Chapter 2 To make the call forwarding on busy no answer setting available by class of service Memory block 1 8 08 enables the selected class of service to forward calls on busy no answer O oa fF OUO N Press
103. tem through a long distance call Dial Back may reduce long distance phone charges Perform the following procedure to set up Dial Back Once you have set it up start a remote access connection as described in To establish a remote access connection on page 14 You will need to wait a couple of minutes for the call back and a connection To set up the voice messaging system to use Dial Back 1 Establish a remote access connection with the voice messaging system 2 Use the OS 2 Process Switcher window to open an OS 2 command prompt as described in Using the OS 2 host process switcher on page 15 At an OS 2 command prompt type c and press ENTER Type cd cs2 and press ENTER Type cs2gen and press ENTER O a fk OQ From the OS 2 Script File Generator menu press F1 to load the script files N Type the number corresponding to the modem cs2 script file Press F6 until Dial Back amp Password appears in the Security field at the bottom of the screen 9 Press F10 and then type y to save 10 Press F1 to load the script files 11 Type the number for the your login name cs2 file If you haven t changed the default logon name the file is Support cs2 12 Press F5 to specify the support computer s phone number 13 Press F10 and then type y to save 14 Press F11 to exit the Script File Generator utility 15 At an OS 2 command prompt type cs2host modem cs2 and press ENTER When the OS 2 Host starts the v
104. the OS 2 Process Switcher window to open an OS 2 command prompt as described in Using the OS 2 host process switcher on page 15 At an OS 2 command prompt type c and press ENTER Type cd cs2 and press ENTER Type cs2gen and press ENTER From the OS 2 Script File Generator menu press F1 to load the script files Type the number corresponding to the script file you want to load e Ifyou are using a direct connection select Direct cs2 and press ENTER e If you are using a modem connection select Modem cs2 and press ENTER Press F7 and follow the on screen instructions to change the logon name on the voice messaging system The current settings are shown at the bottom of the screen Remote Access Chapter 3 35 June 2004 NEC Business Solutions Ltd 36 Chapter 3 To change the remote access default logon name and password continued 1 a A OO N Press F8 and follow the on screen instructions to change the password Press F10 and type y to save your changes Press F11 to exit the Script File Generator utility End the remote access connection From the CoSession Remote Viewer Control Center window on the support computer confirm that the same phone book entry used to connect to the voice messaging system in step 1 is displayed in the Name field Choose Setup next to Terminal type In the CoSession Remote Viewer Setup window type the new logon name and password Choose Save
105. to On by default to automatically compress files for transfer e Overwrite which is set to Verify and Always by default to confirm the trans fer in the event that the file transfer would replace an existing file e Full view which is set to Off by default to display complete file information on both directory panels When the option is set to Off only the file name and size are displayed To transfer files between the voice messaging system and support computer 1 Establish a remote access connection with the voice messaging system 2 Fromthe CoSession Remote Viewer Control Center window select File Transfer 3 From the File Transfer window select the drive and directory in the source directory which contains the file s that you want to transfer This is in either the local directory support computer or the host directory voice messaging system 4 From the source directory select the file s that you want to transfer 5 Confirm your selection and choose Transfer If a message is displayed indicating that you have Too many bytes selected to transfer ignore it by choosing OK 6 When the transfer is complete choose Close To change file transfer option settings 1 On the support computer from the CoSession Remote Viewer Control Center window choose File transfer 2 From the Options menu change the desired settings Remote Access Ch
106. tocols Refer to the table in Chapter 2 for details 2 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts 3 To open an OS 2 command prompt from the voice messaging system screens do one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon e If you are using a remote access connection to access the voice messaging system screens switch to the OS 2 Host Process Switcher window by press ing Esc Alt Type 0 to choose Start a new 0S 2 text session and press ENTER At the OS 2 command prompt type f and press ENTER Type cd and press ENTER Type setup and press ENTER Type y to proceed with the voice messaging system Setup utility Press ENTER to continue until you reach the Setup Type menu oO ON DOO Ff From the Setup Type menu type 2 to choose Configure system and press ENTER 10 Press ENTER until you reach the Update Configuration menu 11 From the Update Configuration menu type 1 to configure or reconfigure network protocols for Te_LANophy and press ENTER 12 When you have completed your selection s press ENTER 13 Follow the on screen instructions to continue 14 From the Setup Complete menu type y and press ENTER to exit the Setup utility 15 Shut down and restart t
107. ure TCP IP and indicate NT Prompts Q Indicate the system language you want to use To set up the voice messaging system software 1 Ask your network administrator for the information required to set up the feature packages and network protocols Refer to the table on page 18 for details 2 Doone of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the system screens you should be able to view the Banner screen e Ifyou are using remote access software to access system screens follow the instructions in Remote Access on page 25 to establish a remote access connection 3 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts 4 To open an OS 2 command prompt from the voice messaging system screens do one of the following e Ifyou are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon e If you are using a remote access connection switch to the OS 2 Host Process Switcher window See Using the OS 2 host process switcher on page 34 for instructions Type 0 to choose Start a new 0S 2 text session and press ENTER At the OS 2 command prompt type and press ENTER Type cd and press ENTER Type setup and press ENTER Setting

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