NEC Xen IPK Analogue Telephone User's Manual
Contents
1. xa o Table of Contents IPK General Information Answering Calls Making Calls Placing A Call On Hold Transferring Calls Conference Call Park Tone Override Voice Over Call Forwarding Paging Call Pickup Do Not Disturb Account Code Account Code Forced ACD UCD Programming Station Speed Quick Reference Guide General Information The following should be considered when reviewing this User Guide m Access to many features is based on system assignments Some access codes may vary from those stated in this user guide and not all features may be available from your telephone The FLASH or RECALL key located on certain models of Analogue Telephones can be used in place of the Hookswitch Answering Calls Ringing Calls m Lift handset m Converse Note 1 Distinctive ringing tones are provided for internal and outside calls Note 2 When Delayed Ringing feature is assigned incoming calls will first ring at a primary station If the call is unanswered after a preprogrammed time interval calls will also ring at the assigned secondary station Call Alert Notification With a call in progress Receive Call Alert Notification Replace handset to disconnect the current call m Lift handset to converse with new call Making Calls Internal Calls m Lift handset m Dial station number or 9 for the attendant or reception Note 1 When calling a multiline telephone dialling 1 after the station2. bject to change without prior notice at the sole discretion of NEC Business Solutions Pty Ltd Stock 8502594 Version 1 Copyright O 2003 NEC Business Solutions Ltd DPA July 2003 Document No NEC 8049
3. e Number Last CO PBX Number Redial Dial Speed Dial Dial 77 Dial 00 99 Trunk Queue INTERNAL CALLING Receive Trunk Busy Indication Dial 78 Station Call Dial Station Number Tone Override Reach Busy Station gt Dial Voice Over Originate Reach Busy Station Dial 6 Quick Transfer to Voice Mail WITH A CALL IN PROGRESS Dial Station Number 7 Hold Hookswitch Transfer Hookswitch gt Dial Station Number Quick Transfer to Voice Mail Hookswitch gt Dial Station Number gt 7 Conference Hookswitch gt Place 2nd Call Hookswitch Call Park System SET Hookswitch Dial 4 Dial 0 9 RETRIEVE Dial 4 Dial 0 9 Voice Over Answer FROM THE INTERCOM Receive Voice Over Replace handset Lift handset Converse Internal Paging Dial 51 54 Page External Paging Dial 55 59 Page Call Pickup Dial 68 for All Calls 6 for CO PBX Calls Call Pickup Direct Dial 67 Dial Station Number Call Forward SET Dial 41 for Forward All Dial Destination Station 43 for Busy No Answer gt Dial Destination Station CANCEL Dial 42 for Forward All 44 for Busy No Answer Programming Speed Dial 8 Dial 76 Dial 80 99 Dial Trunk Access Code gt Dial telephone number The material contained herein is su
4. eplacing handset will initiate a camp on An unanswered camp on or ring transferred call will recall to your telephone after a preprogrammed time interval To return to the original party press Hookswitch twice To transfer a call directly to a personal voice mailbox dial 7 after dialling the station number Conference With an internal call in progress m Press Hookswitch m Place second call internal or external m Announce conference Press Hookswitch to establish conference Note 1 Repeat above procedure to add a fourth party Note 2 No more than 1 outside party can participate in a conference Note 3 A conference may be placed on Hold by pressing Hookswitch Replacing the handset will cause the conference call to ring your telephone Call Park With a call in progress m Press Hookswitch m Dial Call Park set code 4 m Dial Call Park location 0 9 m Replace handset Note If the dialled Call Park location is busy dial another Call Park location 0 9 Retrieving a Parked Call m Lift handset m Dial Call Park retrieval code 4 m Dial Call Park location 0 9 Converse Tone Override When calling a busy digital telephone m Dial Tone Override code m Wait for signalled party to answer Voice Over Originate When calling a busy telephone m Dial Voice Over Code 6 m Announce message Call Forwarding From Your Station SET m List handset Dial Call Forward set code Forward All 41 Forwa
5. ered m Converse Cancel m Lift handset m Dial DND cancel code 42 m Replace handset m Press Hookswitch m Dial Account Code Access Code Dial Account Code 16 digits maximum m Press Hookswitch to return to held call Account Code Forced To place an outside call Lift handset Dial Forced Account Code access code Dial Forced Account Code up to 13 digits m Dial trunk access code i e 0 and outside number Note 1 When calling from a station that is assigned the Account Code Forced Verified feature outgoing calls will only be processed after the dialled Account Code is verified Note 2 When calling from a station that is assigned the Account Code Forced Unverified feature outgoing calls will only be processed after the Unverified Account Code is dialled Log On Log Off m Lift handset m Lift handset m Dial access code m Dial access code Dial2 Dial m Replace handset m Replace handset Break Mode SET CANCEL Lift handset m Lift handset Dial DND set code 40 Dial DND cancel code 42 m Replace handset Replace handset ACD UCD Note Break Mode is only available while an agent is logged on Programming Station Speed Dial Lift handset Dial Speed Dial Program code 76 Dial Speed Dial Memory location 80 99 Dial trunk access code i e 0 if necessary Dial telephone number to be stored Replace handset Quick Reference Guide OUTSIDE CALLING Outside Call Dial O Dial Telephon
6. number will change ringing to voice or voice to ringing Note 2 To directly access a personal voice mailbox dial 7 after dialling the station number Outside Calls m Lift handset m Dial trunk access code i e 0 Dial telephone number Converse Last CO PBX Number Redial Lift handset m Dial Last Number Redial code m Converse Station System Speed Dial Lift handset m Dial Speed Dial code 77 m Dial Speed Dial Memory location Station Speed Dial 80 99 System Speed Dial 00 79 m Converse Trunk Queuing Upon receiving busy tone when all outside lines are busy sm Dial Trunk Queue set code 78 m Replace handset Note When an outside line is available your telephone will ring lift handset and place call no need to dial Trunk Access code Placing a Call on Hold Exclusive Hold With a call in progress m Press Hookswitch Note 1 Note 2 Replacing the handset when a call is on hold will cause the held call to immediately ring your station Once a call is placed on hold the telephone can be used to place another internal or outside call or access a feature i e Call Pickup Replace handset to return to the original party While one outside call is on hold another outside call cannot be established Transferring Calls With a call in progress m Press Hookswitch m Dial station number m Announce call optional mM Replace handset Note 1 Note 2 Note 3 If the called station is busy r
7. rd Busy No Answer 43 m Dial destination station number or voicemail or trunk access code and outside number m Replaced handset Answer With a call in progress m_ Receive Voice Over announcement Replace handset first call is terminated m Lift handset when phone rings m Converse with Voice Over originator CANCEL Lift handset Dial Call Forward cancel code Forward All 42 Forward Busy No Answer 44 m Replace handset Note While set Call Forward All will override Call Forward Busy No Answer setting Paging m Lift handset m Dial Paging code Internal All Zones 51 ZoneA 52 ZoneB 53 ZoneC 54 m Page External All Zones 55 Zone A 56 ZoneB 57 ZoneC 58 All Int amp Ext 59 m Wait for Meet Me Answer or replace handset Paging Continued Meet me Answer m Lift handset Dial Meet Me Answer code Internal page 5 External page 5 m Converse Call Pickup Call Pickup System Upon hearing ringing at another telephone Lift handset Dial Call Pickup code All Calls 68 lt CO PBX Line 6 Night Call Pickup 69 m Converse Do Not Disturb Set m Lift handset m Dial DND set code 40 m Replace handset Account Code With an outside call in progress Call Pickup Direct Upon hearing ringing or voice announce ment at another telephone m Lift handset sa Dial Call Pickup Direct code 67 m Dial station number of the telephone to be answ
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