NEC Express5800/R120d-2E SR Installation Guide
Contents
1. Event log monitoring Events displayed on Alert Manager can be monitored Events that are not displayed on Alert Manager cannot be monitored Example You cannot monitor the following new events since Windows Vista Windows Server 2008 Windows Eventing 6 0 Events that a channel is not defined in metadata 22 2 Hard disk drive RAID File Connection with Hard Disk Drive The preventive hard disk drive maintenance function may not work properly when a hard disk drive which was used in a machine where NEC ESMPRO Agent is installed is connected to other machine Make sure not to connect such hard disk drives NEC ESMPRO Agent ESMDiskArray NEC ESMPRO Agent ESMDiskArray is installed also in the system in which a RAID controller does not exist and adds NEC ESMPRO Agent ESMDiskArray to the Start menu Monitoring is not performed while the status of service ESMDiskArray is Started In this case do not use the NEC ESMPRO Agent ESMDiskArray Console which performs of monitoring interval and maintenance of NEC ESMPRO Agent ESMDiskArray When click a Start menu NEC ESMPRO Agent ESMDiskArray and a Console the console displays the message which shows that the RAID controller for a monitor does not exist Disk Maintenance while NEC ESMPRO Agent is Running The following works to disks hard disk drive or magneto optical are not allowed while NEC ESMPRO Agent is running To format or delete a partit2. When an alert failure occurs at the time of alerting of monitoring target event an error message is logged in the event log If you newly log the error message which occurs at the time of alerting as a monitoring target event the error at the time of alerting will be alerted again As a result large number of alerts will be sent when recovering the failure This leads to the increase of system load and the degradation of the performance Do not register the events especially which are produced by the following alert function services as the monitoring target Alert Manager Main Service Alert Manager Socket S Service Application log registered when system starting About the event of Source Perflib When system is starting Perflib log may be registered to the application log The detailed information about an event log is described on Microsoft Product Support Services Please check the contents Events for Performance Monitor Extensions http support microsoft com default aspx scid kb en us 226494 Application Log Events Generated When You Start Performance Counter Query http support microsoft com default aspx scid kb en us 296187 Event ID 2003 Warning Message Logged When Loading Performance Counters http support microsoft com default aspx scid kb en us 267831 Visit the Microsoft Help and Support on regular basis where you can find other information than the above at http support microsoft com default aspx LN en us
3. Name or IP address for example 192 168 0 12 of the computer hosting this service on your network CJ192 168 0 12 External Port number for this service cis gt c rcp CF UDP Internal Port number for this service pepe Eor mmber la ent coca 6 Close the Network Connections window Windows Server 2008 Server Core Windows Server 2008 R2 Server Core 1 Execute the following commands by the command prompt netsh firewall add portopening protocol UDP port 161 name snmp mode ENABLE scope ALL The port used on SNMP appears 2 Close the command prompt 18 6 2 Setting of operation of NEC ESMPRO Agent To change settings of NEC ESMPRO Agent use Property of NEC NESMPRO Agent from Control Panel The setting items on Property of NEC ESMPRO Agent are different by the model EF All Control Panel Items ioj x GO 53 control Panel All Control Panel Items gt Di Search Control Panel Adjust your computer s settings View by Smallicons Pe Action Center Administrative Tools P AutoPlay Ei Color Management a Credential Manager Date and Time Default Programs El Device Manager BEA Devices and Printers E Display Ease of Access Center E Folder Options IA Fonts Internet Options iSCSI Initiator 2 Keyboard P Mouse S Network and Sharing Center E Notification Area Icons UE Phone and Modem Y Power Options l Programs and Features 9 Region and Language lo Remot
4. In such a case restore it to Automatic and configure the appropriate settings according to the instructions of the Oracle product For any concerns contact NEC Oracle Response Center Microsoft Failover Cluster MSFC When MSFC is used the following event may be registered and reported to NEC ESMPRO Manager Source AlertManagerMainService Event ID 802 Description The past event was detected during the System log monitoring The possible causes are as follows The system time has been changed Shutdown was not performed properly The event log file is corrupted Although MSFC has a feature that all the events of clustered computers are visible the events may not be stored to the event log in the order of date such as when either of the computers was shut down or started NEC ESMPRO Agent checks whether the events are stored in the order of date Therefore when an event not in the order of date is found it registers such an event assuming that the past event is detected Even when the event is registered due to this feature of MSFC the event log monitoring feature continues and it operates properly for those events in the order of date On Windows Server 2008 the name of MSFC was changed to Microsoft Cluster Service MSCS 8 9 Report Detail information of alert Detail information of some alert displayed on the alert viewer may be shown as Unknown Deleted Reporting Method From the
5. of NEC ESMPRO Manager However it is not the problem if the locations of actually installed DIMMs are correct If any warning error occurred on DIMM the indication of memory bank becomes yellow Warning or red Error to allow you to detect a memory failure 8 3 SNMP CPU Load Ratio of SNMP Service snmp exe While monitoring the server from NEC ESMPRO Manager the CPU load ratio of SNMP Service on the NEC ESMPRO Agent side may increase at every monitoring interval default 1 minute NEC ESMPRO Manager and NEC ESMPRO Agent exchange information through SNMP Service If the server status monitoring by NEC ESMPRO Manager is on default ON NEC ESMPRO Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server In response NEC ESMPRO Agent checks the status of the server As a result the CPU load ratio of SNMP Service increases temporarily If you have trouble of terminating a movie player application turn off the server status monitoring by NEC ESMPRO Manager or extend the monitoring interval Hang of SNMP Service SNMP Service has a module called SNMP Extended Agent This module may be registered when you install some software that uses SNMP Service If you start SNMP Service SNMP Extended Agent is also loaded at the initialization However if the initialization is not completed within a specified period SNMP Service will hang It may take time to complete the initialization due to te
6. ESMPRO Agent could not monitor LAN activity IEEE1394 connection Memory leak Memory leak occurs intermittently irregularly on Windows Vista RTM Windows Vista SP1 or Windows Server 2008 The detailed information is described on Microsoft Product Support Services Check the contents Article ID 955515 http support microsoft com kb 955515 en us Execute the above hotfix or the Service Pack 2 NEC recommends the Service Pack 2 As for this phenomenon About Alert Manager occurs in the case of 4 10 or later The confirmation procedure of About Alert Manager is as follows 1 Go to Start Control Panel and select NEC ESMPRO Agent 2 Click General Report Setting Displays Alert Manager 3 Click the Help About Alert Manager menu on Alert Manager 4 Confirm version of Alert Manager Example Alert Manager Ver 4 10 Monitoring by NEC ESMPRO Manager If the version of NEC ESMPRO Manager is older than that of the target NEC ESMPRO Agent its operation is not guaranteed Some items cannot be monitored Use the same or newer version of NEC ESMPRO Manager than that of NEC ESMPRO Agent for monitoring Display of the Information of server state constitution of NEC ESMPRO Manager It might be displayed the display of some items is Unknown by the model and the environment in the display of the information of server stare constitution of NEC ESMPRO Manager 36 Appendix Port number
7. list NEC ESMPRO Agent uses the following port numbers To use NEC ESMPRO Agent with the Windows Firewall enabled open the required ports NEC ESMPRO Manager lt gt NEC ESMPRO Agent Function NEC ESMPRO Manager Direction NEC ESMPRO Agent Remarks Auto Registration snmp Server Monitoring SNMP SNMP report to Manager snmp trap TCP IP report to Manager 31134 tcp lt Auto assignment gt In case of two way protocol upper arrow shows that connection starts and lower arrow shows that connection turns The port number used by TCP IP report to Manager can be changed in set screen of report In case of port No Auto assignment unused port is used to start connection 37 Services list NEC ESMPRO Agent uses the following services Services Process name Alert Manager Main Service AMVMain exe Alert Manager Socket S amvscks exe Service ESMDiskArray esmda exe ESM Storage Service esmstrg exe ESMFSService esmfs exe ESMLANService esmlan exe ESMCommonService esmemn exe ESM System Management esmsmsrv exe Service ESRAS Utility Service nvramsrv exe Start up Automatic Manual Automatic Automatic Automatic Disabled Automatic Automatic Manual Function Remarks Manage Various trouble reports When either of Manager TCP IP In Band and Manager TCP IP Out of Band is set to valid Report to Manager by using TCP IP green at Base Settin
8. mode cannot be monitored from NEC ESMPRO Manager When server failure monitoring is performed from NEC ESMPRO Manager and the applicable NEC ESMPRO Agent is put into sleep mode the No response from the server message is reported the status of the server icon turns Unknown and NEC ESMPRO Manager fails to judge whether NEC ESMPRO Agent fails or is put into sleep mode Keep this in mind if you operate the monitoring target system with the setting that allows the system to enter sleep mode When Performing Duplex System Management To perform duplex system management install NEC ESMPRO Agent on a local disk on both the operating and standby servers The installation procedure for NEC ESMPRO Agent is same as a normal installation except that it should be installed on two servers Restart after HW trouble occurs When abnormality of HW is detected OS is shutdown When the morrow is started it is likely to shutdown when OS is restart without action recovering trouble after it shutdown Restart OS after action recovering trouble Shutdown monitoring When performing shutdown monitoring all shutdown processes are to be monitored If there is an application that performs shutdown without rebooting OS or turning off the power set the timeout value longer or disable the monitoring function 35 Monitoring LAN via IEEE1394 interface If you connect an IEEE1394 network adapter and an IEEE1394 network adapter on another equipment NEC
9. C ESMPRO Agent cannot communicate with NEC ESMPRO Manager the server cannot be monitored from NEC ESMPRO Manager Open the port according to the following procedures Windows XP Windows Server 2003 Windows Server 2003 R2 1 Click Start point to Settings click Control Panel and then double click Windows Firewall 2 Inthe Windows Firewall dialog box click the Add Port on Exceptions tab 3 Inthe Add a Port dialog box set the values as follows and then click OK Name snmp Port number 161 Select UDP Add a Port Use these ssttinge to open a port Mough Windows Fitemal To find the pat number and protocol consul the documentation for the program of service you veant to use Whet ste the mks of cpening a port Change scope 4 Close the Windows Firewall dialog box Windows Server 2003 Service Pack not installed 1 Click Start point to Settings click Control Panel and then double click Network Connections 2 Right click the connection that you want and then click Properties 3 Click the Advanced tab and then click Settings 4 Click the Service tab and then click Add 17 5 Inthe Service Settings dialog box set the values as follows and then click OK Description of service snmp Name or IP address of the computer hosting this service on your network 2 Name or IP address of the computer External Port number for this service 161 Select UDP CITI ai Description of service C snmp_D
10. Express 5800 NEC NEC ESMPRO Agent Ver 4 5 Installation Guide Windows Chapter Chapter2 Chapter3 Chapter4 Chapter5 Chapter6 Chapter7 Chapters Appendix Introduction NEC ESMPRO Agent System Requirements Before Installation Installation After Installation Uninstallation Notes AG45_E IG W 003 01 003 NEC Corporation 2012 Contents Contents iii esaltanti aa olearia rinde 2 Abbreviations of Operating SYStemMS sence eset eeenneeeeeeaaeeeceeeeeeeeaeeeseeaaaeeeseeeeeeeaaeeeseeeaeeeseneeeeeeaeeeseeaeeeenneeeeeey 3 SR aiar nine Aland 4 Warnings and Additions to This Document cece ee ceeeeeaeae cess cece caaeaeeeeeeeeeeseeaaeceeeeesescaaeaeeeeeeeseecaeaeeeeeeeeees 5 Z Introductioni ic a iolanda E id cl 6 2 NEG ESMPRO Agentis lina tt a Ain 7 3 System Requirements iii 8 4 Before Starting Installation i 9 41 nstallation method snsaa allaccia 9 452 Settings before instalati ON aieiai iii past 9 4 2 1Installing the Starter Pack ui ea 9 4 22 TOPP SON ist fia dirne sie nets aa arie ER eat aiar ERESSE air 10 4 2 3 Installing the SNMP Service iii oe 10 4 2 4 SNMP Service Setting iii 11 4 2 5 Installing the RAID System Management Utility i 13 3 Installation agraria ata aiar arcani ina elvira 14 G After Installation vic ai Aa aa aaa 17 6 1 Port Setting c socia one o sn e loans 17 6 2 Se
11. NEC ESMPRO Agent Ver 4 3 the following reporting methods will not be supported Pager ALIVE General client report General client report cannot be used Though no error appears even if you enable this method it just does not work 8 I0 OS dependence Using Hardware Management on Windows Server 2003 R2 If you use Hardware Management provided by Windows Server 2003 R2 remove the NEC ESMPRO Agent and the NEC Server Management Controller Driver Security Setting for Installation Uninstallation On the Windows Server 2003 system if the Administrators group is removed from the Impersonate a client after authentication item of the User Rights Assignment in the Local Security Policy perform the installation and uninstallation by following the procedure below 1 Double click Administrative Tools Local Security Policy in Control Panel 2 Use Local Policies to add an Administrators group to the Impersonate a client after authentication item Restart the OS Perform installation uninstallation Restore the local security policy setting to the original setting Restart the OS DM 2 Notes on Server Core Help dialog box of Alert Manager setting tool does not appear Manager TCP IP Out of Band method cannot be used User Account Control On Windows Vista Windows Server 2008 or later system that the User Account Control is turned on if you start the NEC ESMPRO Agent Control
12. O Agent setup program from EXPRESSBUILDER To install NEC ESMPRO Agent for Windows separately according to the following 4 2 Settings before installation steps 4 2 Settings before installation You should be setting the some components before installing NEC ESMPRO Agent 4 2 1 Installing the Starter Pack On Windows systems the NEC ESMPRO Agent needs the necras sys driver To install the necras sys install the Starter Pack from EXPRESSBUILDER DVD For details regarding the Starter Pack refer to the Installation Guide on the product When you install NEC ESMPRO Agent without installing necras sys The following messages are displayed and the installation of NEC ESMPRO Agent is discontinued Install the Starter Pack to update the system Agent InstallShield Wizard i xi The Agent requires the following file Please update the system before installing the Agent necras sys 4 2 2 TCP IP Setting Set a static IP address for the server See the Help started from the Windows Start menu for how to set TCP IP 4 2 3 Installing the SNMP Service The installing of the SNMP Service is described below Notes installing the SNMP Service o Important Windows Server 2008 Windows Server 2008 R2 1 Double click Programs and Features in Control Panel 2 Click Turn Windows features on or off Server Manager window appears Click Features 4 Click Add Features Add Features Wiz
13. Panel or collect exe program the User Account Control dialog box will appear Click Continue button to start the program If you started this program continue Sg Agent Control Panel Applet NEC Corporation V Details User Account Contrcl helps stop unauthorized changes to your computer A The number of mouse buttons On Windows Vista Windows Server 2008 or later system the value of Buttons item of Mouse Information of the Information of server state constitution of NEC ESMPRO Manager is Unknown Monitoring CPU Load Factor On Windows Vista Windows Server 2008 or later a memory leak may occur when you acquire the CPU load factor due to problems with the OS If you do not monitor the CPU load factor remove the module to monitor the CPU load factor by following the procedure below 1 From Control Panel Double click Administrative Tools Service 2 Right click ESMCommonSerivce and click Stop 3 Change the file name SystemRoot system32 cpuperf esr as follows cpuperf esr gt cpuperf bak For x64 Edition change the following file name SystemDrive Windows SysWOW64 cpuperf esr 4 Right click ESMCommonSerivce and click Start 32 System eventlog when installing NEC ESMPRO Agent on Windows Vista When installing NEC ESMPRO Agent on Windows Vista the following event may be reported on Windows Logs System This event is not a problem Source Windows Defend
14. XPRESSBUILDER 1 Logon as an administrator 2 Insert the EXPRESSBUILDER DVD into the Optical disk drive The EXPRESSBUILDER Autorun Menu is automatically displayed by the Autorun function Y If Windows Autorun Menu does not launch start the NEC ESMPRO Setup directly from EXPRESSBUILDER DVD lt revision number gt win ESMPRO EN ESMMENU SETUP EXE 3 Click Setup software and then NEC ESMPRO NEC ESMPRO Setup launches and the Main Menu is displayed If User Account Control is enabled on Windows Vista Windows Server 2008 or later the User Account Control window appears Click Continue to proceed 4 Click Agent on the main menu of the NEC ESMPRO Setup window The available menus vary depending on Model OH NEC ESMPRO Setup x NEC ESMPRO Setup Main Menu Manager Agent Agent Extension Additional Application 14 If you double click to select a menu two same dialog boxes may appear Click Exit to close one of the dialog boxes If you click the Cancel button during setup the message asking whether to stop or not to stop the S installation will appear You can stop the installation by clicking on the Stop button the main menu remains displayed However the file having been setup halfway will not be deleted Windows installer may rarely cause error during installation and the setup program execution may fail 5 Click Next 6 7 The setup program determines the machine type autom
15. andard Edition Windows Server 2003 R2 Enterprise Edition Windows Server 2003 Windows Server 2003 Standard x64 Edition Windows Server 2003 Enterprise x64 Edition Windows Server 2003 Standard Edition Windows Server 2003 Enterprise Edition Windows 7 Windows 7 Professional 64 bit Edition Windows 7 Professional 32 bit Edition Windows Vista Windows Vista Business 64 bit Edition Windows Vista Business 32 bit Edition Windows XP Windows XP Professional x64 Edition Windows XP Professional Trademarks EXPRESSCLUSTER is a registered trademark of NEC Corporation Microsoft Windows Windows Vista and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries MegaRAID is a registered trademark of LSI Corporation All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners Warnings and Additions to This Document 1 Unauthorized reproduction of the contents of this document in part or in its entirety is prohibited 2 The contents of this document may change without prior notice 3 Do not make copies or alter the document content without permission from NEC Corporation 4 Every effort has been made to ensure the completeness of this document However if you have any concerns or discover errors or omissions please contact your retailer 5 Regardless of
16. ard appears Check the SNMP Services check box 6 Click Next 7 Click OK In the case of Windows Server 2008 Server Core Windows Server 2008 R2 Server Core execute the EST following commands by the command prompt Tips Start w ocsetup SNMP SC SNMP Service is installed Windows Vista Windows 7 1 Double click Programs and Features in Control Panel 2 Click Turn Windows features on or off 3 Click the SNMP feature check box 4 Click OK 10 Another versions of Windows OS A Se o INS Double click Add Remove Programs in Control Panel Click Add Remove Windows Components Click Select Management and Monitoring Tools in the Windows component wizard Click Details Click Check the check box of Simple Network Management Protocol Click OK Click the Next button The file copy operation is started Insert the Windows OS installation media into the opticak disk drivce and click OK 4 2 4 SNMP Service Setting The settings of the SNMP Service is described below Setting preparation of SNMP service The setting change of the SNMP service of the server that executes the Server Core installation is done from the PC for Management by way of the network At the times other than Server Core installation the work of Starting property is unnecessary according to the following To change the settings of the SNMP Service steps 1 Connected preparation is done on the
17. ata routing procedures and optimize server usage NEC ESMPRO consists of NEC ESMPRO Manager that runs on a PC for Management and NEC ESMPRO Agent that runs on a monitored server About NEC ESMPRO Manager refer to the NEC ESMPRO Manager Installation guide 3 System Requirements NEC ESMPRO Agent requires the following hardware and software Hardware Machine NEC Express5800 series Memory Memory required for running the operating system plus 30MB or more Free hard disk drive space 50MB or more Software Operating system Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Windows 7 Windows Vista Windows XP OS component TCP IP SNMP Simple network management protocol 4 Before Starting Installation Be sure to read this page before installing NEC ESMPRO Agent 4 1 Installation method NEC ESMPRO Agent has the following installation method Preinstallation In the Windows pre installed model of Express5800 series NEC ESMPRO Agent is already installed To use installed NEC ESMPRO Agent according to the following 4 2 4 Settings of the SNMP Service steps Installation simultaneously with OS Installation NEC ESMPRO Agent is automatically installed when a Windows OS is installed by using EXPRESSBUILDER To use installed NEC ESMPRO Agent according to the following 4 2 4 Settings of the SNMP Service steps Individual installation You can execute NEC ESMPR
18. atically If the setup program is unable to determine the machine model the install of NEC ESMPRO Agent will be stopped NEC ESMPRO Agent Setup xi felcone to the InstallShield Vizard for Agent The InstallShield Wizard will install Agent on your computer To continue click Next i Cancel Enter the path in which NEC ESMPRO Agent is installed and click the Next button The NEC ESMPRO Agent module is installed below the ESM directory of the root partition in default If no problem is found click the Next button without any modification To change the installation directory click the Reference button specify the desired installation directory with the full path including the drive name and click the Next button This version of NEC ESMPRO Agent is not compatible to the JIS 2004 font that is supported by Windows Vista Windows Server 2008 or later Do not use JIS 2004 font when you enter the destination path name for installation When the installation end window appears click the OK button The installed is complete The functions of installed NEC ESMPRO Agent will be enabled after the system is restarted 15 Notes on installation o Important 16 6 After Installation Be sure to read this page after installing NEC ESMPRO Agent 6 1 Port Setting When the setting of the firewall is effective port 161 UDP that SNMP uses is blocked In this case because NE
19. eApp and Desktop Connections amp Sound jE system bed Taskbar and Start Menu SE Text to Speech sl Troubleshooting amp User Accounts Windows Firewall a Windows Update 19 4 Uninstallation The uninstallation of NEC ESMPRO Agent is described below Notes before uninstallation gt Start uninstalling after the system starts completely Important Uninstallation performed immediately after the system restarts may fail If an error message appears try again after waiting for a while 4 Uninstallation from Control Panel 1 Double click Programs and Features or Add or Remove Programs from Control Panel 2 Select NEC ESMPRO Agent and click Uninstall Change or Change Remove Now NEC ESMPRO Agent is uninstalled 4 Uninstallation from EXPRESSBUILDER 1 Make the main menu of the NEC ESMPRO setup appear by referring to the section 5 Installation in this document 2 Click Agent The Welcome to the InstallShield Wizard for Agent dialog box appears 3 Click Next The message NEC ESMPRO Agent is already installed is displayed 4 Select Delete and then click the Next button Now NEC ESMPRO Agent is uninstalled Notes on uninstallation If uninstallation is conducted right after the system startup it may fail Wait for a while and retry if the error message appears A AMIRTUpt dll file may remain solely in the installation folder In this case delete it manually If files other tha
20. ed click Cancel or Continue to close the dialog box If you do not close the dialog box you cannot start the Workstation service and related services causing unstable operation of the OS Also if you restart the system execute it after terminating the program such as Windows Explorer which displays a media Example xl X There is no disk in the drive Please insert a disk into drive A 3 Try Again Continue 34 PCI hot plug Select the server for the watch with NEC ESMPRO Manager again and renew the Information of server state constitution tree when you dynamically change the composition of a server concerned with PCI hot plug when server information is being referred by Information of server state constitution of NEC ESMPRO Manager When the Information of server state constitution tree is not renewed it might be different from information on present HW because the configuration change of HW with PCI hot plug is not reflected Moreover it can be confirmed that the composition of the device that installs NEC ESMPRO Agent was changed because the device of NEC ESMPRO Manager has registered in the trap destination of NEC ESMPRO Agent and the trap concerning State of Slot is transmitted to the manager according to the timing of the configuration change on the NEC ESMPRO Manager Monitoring under Sleep Mode When NEC ESMPRO Agent is in sleep mode system standby or system hibernation NEC ESMPRO Agent in sleep
21. epresent alphanumeric characters Source ESMCpuPerf Event ID 9005 Level Information Description Cannot get system performance information now YYYY Code xxxx If NEC ESMPRO Agent cannot get information it will treat the load ratio as 0 Therefore if NEC ESMPRO Agent cannot get information continuously the CPU load ratio may appear lower than the actual value The monitoring event is not alerted The alert function is based on the event information registered in the event log of the system Thus set the event log process on the event viewer to Overwrite events as needed The monitoring event is not alerted in the setting other than that The event registered in the monitoring event tree on the setting tool of alert function Alert Manager is not alerted to the manager if Alert Manager Main Service does not operate Even when the service is operating if the enabled disabled flag of each alerting ways is disabled the event is not alerted The alert enabled disabled flag is set by selecting Base Setting Report Properties from Setting of Alert Manager Also the event occurred before Eventlog Service started at the time of system startup cannot be alerted You can set the time to the shutdown by selecting Base Setting Other on the setting tool of the alert function Alert Manager The initial value is 20 seconds When you set smaller value than this the alert may not be performed at the time of shutdown
22. er Event ID 3004 Type Warning Description Windows Defender Real Time Protection agent has detected changes Microsoft recommends you analyze the software that made these changes for potential risks You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer Allow changes only if you trust the program or the software publisher Windows Defender can t undo changes that you allow These events are reported by installing service These are not problem Notes on host OS of Virtualization environment When NEC ESMPRO Agent detects dangerous trouble information continuous to operate OS is shutdown in the setting of default The shutdown not anticipated from Guest OS was generated because the service console shutdown without shutting down Guest OS in the environment to operate Guest OS in the virtualization environment Invalidate the shutdown function by the report from NEC ESMPRO Agent and shutdown from Guest OS by manual at the failure when the normal termination of Guest OS is valued Setup steps of shutdown function by report 1 Logon as a user with administrative privilege 2 Double click NEC ESMPRO Agent in Control Panel 3 Click NEC ESMPRO Agent Report Setting Displays Alert Manager 4 Click Setting Base Setting 5 Itis confirmed that Shutdown Delay item of Other is invalid red Change to invalid red clicking the icon when
23. g Window the service is started When both settings are set to invalid red it is stopped Monitors state and configuration of Promise Technology Inc RAID System and LSI Corporation RAID System Monitors Storage Device state and configuration Monitors File System configuration and free Monitors load of network line and trouble Monitors temperature voltage fan power supply and dump setting Monitors temperature Only the IPMI voltage fan power corresponding model supply and door etc Information displayed by the ESRAS utility is taken 38 The order of start stop of services To start or stop services perform the following procedure On some model of server some service may not exist ESM Storage Service ESMDiskArray ESMFSService ESMLANService ESMCommonService ESM System Management Service ESRAS Utility Service Alert Manager Main Service o o Ngo FF ON Alert Manager Socket S Service SNMP Service o ESMCommonService ESM System Management Service SNMP Service Alert Manager Main Service Alert Manager Socket S Service ESM Storage Service ESMDiskArray ESMFSService ESMLANService ESRAS Utility Service 39
24. g when the device of the redundant power supply composition is started by non redundant power supply composition Restart OS to reflect the mounted state of the power supply module Display of the Information of server state constitution of NEC ESMPRO Manager when the redundant fan is removed inserted If the redundant fan is removed inserted in hot swap mode the latest configuration information may not be displayed of the Information of server state constitution of NEC ESMPRO Manager The following event is logged when the redundant fan is removed inserted If the latest configuration information is not displayed restart the SNMP service Source ESMCommonsService Event ID 1602 Description E A new device is connected to the slot or the connector 8 4 Coexistence with another product CPU Load when Using Microsoft SQL Server 6 5 Simultaneously For use under the following conditions the CPU load of the NEC ESMPRO Agent service may increase 10 or more Conditions Microsoft SQL Server 6 5 and NEC ESMPRO Agent are installed on the same machine and the services are running The Integrate Performance Monitor option of the Microsoft SQL Server 6 5 is checked Verification procedure Using the Performance Monitor compare the values when the Integrate Performance Monitor option of the Microsoft SQL Server 6 5 is checked and unchecked Object Process Counter Processor Time Instance ESMCMN SS Ensure to
25. ic or an arbitrary name in the Community name box of the Traps property sheet and click Add to list To change the community name of traps to be received from the default in NEC ESMPRO Manager site enter the same name as the community name newly set in NEC ESMPRO Manager site To receive trap from NEC ESMPRO Agent at NEC ESMPRO Manager machine both community names should be the same Click Add Click the Add button in Trap destinations After entering the IP address of the NEC ESMPRO Manager machine of the send destination in the Host name IP or IPX address box click the Add button If you specify the same IP address or host name specified on the trap destination also for the Manager Alert TCP IO setting a warning message appears to indicate redundancy With this configuration the alert is redundantly sent to NEC ESMPRO Manager of a specified IP address or host name Open the Security property sheet and click the Add button Accepted community names Set its authority to READ CREATE or READ WRITE click the Add button If you do not set the authority of Accepted community names as READ CREATE or READ WRITE you cannot perform configuration or monitoring from NEC ESMPRO Manager Click Select Accept SNMP packets from any host Setup of receiving SNMP packets from specific communities only Change the name of the community receiving SNMP packets from the default public to any name lf the comm
26. ion by Disk Administrator or by other means To request programmatically to remove media from removable disks such as MO Zip and PD Double click Administrative Tools Services in Control Panel Right click ESMCommonsSerivce and click Stop Verify that ESMCommonService stopped and close the Services Do the disk related works Double click Administrative Tools Services in Control Panel Right click ESMCommonSerivce and click Start Verify that ESMCommonService is active and close the Services o NO A Fw V Close the Control Panel Monitoring the failures of the tape device is desired NEC ESMPRO Agent does not monitor the failures of the tape device If you want to conduct monitoring use backup software or tape monitoring application Using the event monitoring function of NEC ESMPRO Agent allows you to monitor the event log of backup software or applications 23 Changing setting of storage monitoring The following setting will not take effect until one old monitoring interval cycle of each monitoring service passes after changes are made to setting sampling interval Polling Frequency tab of storage setting reset Reset tab of storage setting and Reset button on Hard Disk General view in Information of server state constitution of NEC ESMPRO Manager hard disk pre failure prediction mode HD Pre failure tab of storage setting thresholds of free block monitoring Free Space tab of storage
27. it is valid green 6 Click OK Setting Terminate 33 Applying Service Pack 1 SP1 to Windows 7 x64 Windows Server 2008 R2 The following event may be logged in Windows system log when applying Windows 7 SP1 Windows Server 2008 R2 SP1 to an environment where NEC ESMPRO Agent is installed if update program KB2487426 has not been applied before installing SP1 Source ESMCommonService Event ID 9103 Level Error Description Internal Error Monitoring DLL s Thread Source E Service Control Manager Event ID 7034 Level Error Description The xxx service terminated unexpectedly lt has done this 1 time s xxx denotes the name of service of NEC ESMPRO Agent The detailed information is described on Microsoft Product Support Services Go to the Microsoft website http support microsoft com kb 2487426 8 11 Others Pop up message of esmcmn exe is displayed when starting the OS The following pop up message may be displayed when you restart the system which NEC ESMPRO Agent is installed to and removal drives such as DVD RAM is mounted on without closing Windows Explorer after displaying the contents of media and removing the media by the software eject by right clicking the DVD drive on Windows Explorer and selecting Eject The message the drive name displayed varies depending on the OS If the pop up message There is no disk in the drive insert a disk into drive A is display
28. ller of Information of server state constitution of NEC ESMPRO Manager Windows Vista Windows Server 2008 or later 1 0 port information does not appear in the Resource window displayed from SCSI Controller of Information of server state constitution of NEC ESMPRO Manager 24 Display of the Information of server state constitution of NEC ESMPRO Manager when the RAID System is changed When a Physical Device and a Logical Device are added or are deleted when immediately after the installation of NEC ESMPRO Agent and the RAID System are maintaining it it takes time of a few minutes until information is displayed of the Information of server state constitution of NEC ESMPRO Manager SATA Optical disk drive In the case of using the LSI Embedded MegaRAID infomation of SATA Optical disk drive does not displayed of the Information of server state constitution of NEC ESMPRO Manager 3 1 0 device Floppy Disk Drive Information If you add or delete floppy disk drive connected with USB while the OS is running the drive information under the I O Device of the Information of server state constitution of NEC ESMPRO Manager will be updated at the next system startup Serial Port For the models supporting serial ports note the following NEC ESMPRO Agent has multiple features that use serial ports When using these features the ports may become insufficient The serial ports available for each feature are a
29. mporary high load on the system In this case wait for the system load become low enough before restarting SNMP Service Community Authority Depending on your OS type or its version settings for community SNMP service s security function are not made or default settings of authority are different To enable the remote shutdown and threshold change functions via NEC ESMPRO Manager make settings of community and set its authority to READ CREATE or READ WRITE Change of SNMP Community If the security setting of the SNMP Service of a system where the NEC ESMPRO Agent is installed is changed from the default public to a community name change the community settings of the NEC ESMPRO Agent too 1 Double click the NEC ESMPRO Agent icon in Control Panel 2 Click Select a desired community name from the SNMP Community list box in SNMP Setting of the General sheet The community names to receive SNMP packets from are listed in the SNMP Community list box 3 Click OK 8 6 System CPU Information In CPU Information of DataViewer s system tree the external clock is listed as Unknown 8 7 System environment Threshold for Temperature Power Voltage Fan Monitoring The threshold for temperature power voltage fan cannot be displayed or changed However some models can only display the threshold of the Information of server state constitution of NEC ESMPRO Manager NEC ESMPRO Agent perf
30. n AMIRTUpt dll also remain do not delete them Due to an InstallShield 2008 failure the following error message may be displayed only at the first startup after uninstallation gt H PROGRA 1 INSTAL 1 6342F 1 setup exe Important Windows cannot find H PROGRA 1INSTAL 11 6342F 1 setup exe Make sure you typed the name correctly and then try again To search for a File click the Start button and then click Search If you uninstall NEC ESMPRO Agent on Windows 7 Windows Server 2008 R2 an error message indicating that Explorer has stopped may be displayed However uninstallation completes normally and the system is not affected 20 Notes 8 I Eventlog LAN Monitoring Report The LAN monitoring function defines the line status depending on the number of transmission packets and the number of packet errors within a certain period Thus the LAN monitoring function may report a line fault or high line load only in a temporary high line impedance state If a normal state recovery is reported immediately temporal high line impedance may have occurred thus there is not any problem Event log which warn CPU load monitoring is registered If NEC ESMPRO Agent cannot acquire performance information from the OS due to a temporary resource shortage or high load ratio on the system it will record the following event log However there is no real problem on operation In the description Y and X r
31. ormation under the I O Device of the Information of server state constitution of NEC ESMPRO Manager is listed as Unknown 1 0 device information on the Multi monitor system If you use the multi monitor system with the additional graphic accelerator board the information of the only monitor 1 is displayed on the I O device view of the Information of server state constitution of NEC ESMPRO Manager Refresh rate of display adaptor If you selected use default setting of hardware the value of the refresh rate is 1Hz under the I O Device display adapter name on Information of server state constitution of NEC ESMPRO Manager The setting of the screen refresh rate can be confirmed by of property on the screen setting tab Advanced monitor tab screen refresh rate It is set to the use of a default setting of hardware by the refresh rate of the screen when the monitor name is displayed as Generic PNP Monitor Display information If the OS of Agent conputer is Windows 7 following items may be Unknown in display information on NEC ESMPRO Manager Refresh rate Vertical horizontal resolution Pixel 26 6 4 Hardware Display of the Information of server state constitution of NEC ESMPRO Manager when an odd number of DIMMs are installed When an odd number of DIMMs are installed the indication of memory bank is displayed in gray Not Installed of Information of server state constitution
32. orms monitoring with the optimal threshold set on each model Display for Temperature Power Voltage Fan Sensors On some models temperature power voltage fan sensors do not have information on the status current values revolutions thresholds etc Note that the following may be displayed when referring to the applicable sensor on NEC ESMPRO Manager Display of the Information of server state constitution of NEC ESMPRO Manager the status is shown as Unknown Display of the Information of server state constitution of NEC ESMPRO Manager the current value and revolutions are not displayed or they are shown as Unknown Even if the above are displayed there is no problem as the monitoring is being performed Case cover monitoring The alert according to the opening and shutting of the case cover is not alerted of by the model that supports the case cover monitoring in initialization either The alert of the opening and shutting of the case cover comes to be informed of by changing the setting with a set tool of the alert report function Alert manager The state of the server state color and the case cover is reflected by Information of server state constitution of NEC ESMPRO Manager regardless of the record setting Display of power supply Tedium is correctly displayed though information on the power source module mounted with NEC ESMPRO Manager is not displayed even if the power source module is mounted while startin
33. restart the machine after checking unchecking the option If the machine is not restarted the Tips correct load factor cannot be acquired with the Performance Monitor Countermeasure If the CPU load factor acquired by the verification procedure above greatly differs when the option of the SQL Server is on and off it is believed that the CPU load factor increases when the option is set to on The above phenomenon occurs because the amount of performance data collected from the OS increases when this SQL Server option is set to on thereby the service to collect the performance data from the OS requires time to analyze the performance data If you do not need to monitor the performance data of SQL Server set the SQL Server option to off in order to prevent the CPU load from increasing due to the collection of unnecessary performance data 29 Flle Sysytem monitoring cannot be inherited on the system using EXPRESSCLUSTER When using NEC ESMPRO Agent in the cluster environment configured by EXPRESSCLUSTER there is a following limitation If a failover occurs the settings of the threshold for the empty space monitoring function and the enable disable of monitoring of the operating sever are not inherited to the standby server Make sure to reset the threshold and the enable disable of monitoring on the standby server Using with Oracle Products When an Oracle product is installed the startup of SNMP Service may be changed to Manual
34. s follows UPS COM1 10 APCU COM1 2 ALIVE Maintenance COM1 9 Alive Maintenance uses Remote Access Service The available serial ports when using Remote Access Service for Manager Report TCP IP Out of Band are as follows Manager Report COM1 10 Among those above only the following combination can share the serial ports Alive Maintenance Remote Access Service used by a user When one of the features uses the line the other feature cannot be used SS Manager Report TCP IP Out of Band which uses Remote Access Service may be unable to notify failure Tips information when sharing other serial port Ensure not to share serial ports 25 Printer Information s Available Time When you add a new printer install its driver and make its settings if you do not make settings for the available time from Add Printer Wizard the printer s available time From and To in Printers and Faxes are 00 00 on the other hand Manager s time are 9 00 To display them properly make the settings of printer from Printers and Faxes The procedures are as follows 1 Right click the printer you want to make settings for and click Properties 2 Click the advanced tab and enter values in the available time 3 Click OK Now you can see the correct information from Manager too Information of the keyboard mouse connected with USB When the keyboard or mouse is connected with USB the keyboard or mouse inf
35. server side Execute the following commands by the command prompt on the server side netsh firewall set service FILEANDPRINT enable SUBNET netsh firewall set service REMOTEADMIN enable SUBNET Install the SNMP service onto the PC for Management After this item you operate it with the PC for Management About the method of installing the SNMP service see Installing the SNMP Service The session from the PC for Management to the server is established Execute the following commands by the command prompt on the PC for Management side Net use YY lt ServerName gt Yc u lt UserName gt Q ServerName is a name of the server that executes the Server Core installation Tips UserName is a name of the Administrative account Click the Control Panel and double click Administrative Tools icon Right click on the Computer Management from the tree on the left pane Click the Connect to another PC The computer name of the server that executes the Server Core installation is input to Select Computer box and click the OK button It is connected with Computer Management of the server that executes the Server Core installation 11 To change the settings of the SNMP Service 1 2 3 Double click Administrative Tools in Control Panel Double click Services Click SNMP Service from the service list and then Properties in the Action menu The SNMP Properties dialog box appears Enter publ
36. setting and threshold button on File System General view in Information of server state constitution of NEC ESMPRO Manager Changing mode of hard disk pre failure prediction Turning on off the mode of hard disk pre failure prediction all hard disks work in the same mode in either case You can not set the mode of each hard disk individually Storage Devices other than SCSI IDE Device NEC ESMPRO Agent does not monitor storage devices other than SCSI IDE devices e g an USB device Display of the Information of server state constitution of NEC ESMPRO Manager when a Hard Disk Drive is connected In the case of using the LSI RAID system even if you connect a Hard Disk Drive to the RAID Contoller the connected Hard Disk Drive may not be displayed of the Information of server state constitution of NEC ESMPRO Manager In such a case recognize the Hard Disk Drive by the RAID system configuration Network drive is not displayed of the Information of server state constitution of NEC ESMPRO Manager The drive connected to network is not displayed under the file system tree in the Information of server state constitution of NEC ESMPRO Manager Information displayed in Resource of SCSI controller In the following cases check the information of resource using Device Manager and System Information winmsd exe of OS x64 Edition OSs Incorrect information may appear in the Resource window displayed from SCSI Contro
37. these 4 items NEC Corporation assumes no responsibility for effects resulting from operations 6 The sample values used in this document are not the actual values I Introduction This document describes a server Management utility NEC ESMPRO Agent Before attempting to operate the server management utility NEC ESMPRO Agent read this document so as to gain an adequate understanding of the contents The contents in this document are intended for users who fully understand features and operations of operating systems related to this utility If you want to know operations of the operating systems or if there is any unclear point see the online help of each operating system Notations used in the text In addition to safety related symbols urging caution 3 other types of notations are used in this document These notations have the following meanings o Important Tips Indicates information that is helpful to keep in mind when using this server 2 NEC ESMPRO Agent NEC ESMPRO lets a system administrator manage remote servers across a network NEC ESMPRO monitors server hardware and software configurations failures and performance With log data collected by NEC ESMPRO a system administrator can track long term and short term performance monitor server usage create graphs to record trends and check server failure rates The administrator can use the information collected to create more efficient d
38. tting of operation of NEC ESMPRO Agent 19 7 Uninstallationi a iaia aan AA aaa aaa 20 Bs Notes AA 21 EL Event log ieee aes ni AA en vee ne eee ed alia 21 8 2 Hard disk drive RAID File ee cence eeeeeeeeenneeeeeeeaeeeeeeeeeesaaeeeeeeaaaeeesaeeeensaeeeeeeeaeeesnaeeeseenaeeeseneeeeesneeeeeeaas 23 BBN OACVICS Ss cares eet RR ROSEO TT OI OO TO TO ON 25 BLA HardWare iii aerea iene iaia adi 27 BEF SNMP illa ili 27 BG SV STO 2s dii a PA lio 28 8 7 System environment i oi eiae a A ie alii 28 8 8 Coexistence with another Product e 29 BO REPOM REF EAST TONO OI TERNA 30 8 1009 dOPendenCe cil COTTE TOTI OOO O II OTT 31 CFA HI BOS CITE T CEE A ERE O O I AR O E I caidas 34 Appendix eissira aa atp fatela tea pane N eni 37 Abbreviations of Operating Systems Windows Operating Systems are referred to as follows Notations in this document Official names of Windows Windows Server 2008 R2 Windows Server 2008 R2 Standard Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Foundation Windows Server 2008 Windows Server 2008 Standard Windows Server 2008 Enterprise Windows Server 2008 Datacenter Windows Server 2008 Standard 32 bit Windows Server 2008 Enterprise 32 bit Windows Server 2008 Datacenter 32 bit Windows Server 2003 R2 Windows Server 2003 R2 Standard x64 Edition Windows Server 2003 R2 Enterprise x64 Edition Windows Server 2003 R2 St
39. unity name is changed the community of NEC ESMPRO Agent is changed and registered by starting from Control Panel To change the community to another and register it use the SNMP A Community list box in the General tab To allow NEC ESMPRO Agent to receive SNMP packets sent from NEC ESMPRO Manager set the send community name in NEC ESMPRO Manager to be the same as that accepted by the SNMP Service in NEC ESMPRO Agent Setup of receiving SNMP packets from specific hosts only Select Accept SNMP packets from these hosts specify IP addresses of the hosts IP addresses of the servers to install NEC ESMPRO Agent and the loop back address 127 0 0 1 10 Click OK Terminate the network setup 12 Notes after SNMP service setting o Important 4 2 5 Installing the RAID System Management Utility RAID System Management Utility is required to monitor the RAID System with NEC ESMPRO Agent Before installing NEC ESMPRO Agent make sure that RAID System Management Utility has been installed If RAID System Management Utility is not installed Install it according to the manual 13 J Installation The installation of NEC ESMPRO Agent is described below Notes before installation gt Start installing after the system starts completely Important If installation is conducted right after the system startup it may fail Wait for a while and retry if the error message appears 4 Installation from E
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