NEC Express5800/R110f-1E Installation Guide
Contents
1. Hardware Machine Express5800 series Memory Memory required for running OS and 80MB or more Free hard disk drive space 50MB or more Software OS Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows 8 Windows 7 OS component TCP IP Simple Network Management Protocol SNMP 10 This chapter explains installation of NEC ESMPRO Agent 1 Before starting installation Describes about necessary setting before NEC ESMPRO Agent installation 2 Installation Describes about installation procedure of NEC ESMPRO Agent 3 After finishing installation Describes about necessary setting after NEC ESMPRO Agent installation I Before Starting Installation Be sure to read this page before installing NEC ESMPRO Agent I I Installation method NEC ESMPRO Agent has the following installation method Preinstallation In Windows pre installed model of Express5800 series NEC ESMPRO Agent is already installed To use already installed NEC ESMPRO Agent follow a procedure of 1 2 4 Settings of SNMP Service Installation simultaneously with OS installation You can install NEC ESMPRO Agent automatically when Windows OS is installed by using EXPRESSBUILDER To use installed NEC ESMPRO Agent follow a procedure of 1 2 4 Settings of SNMP Service Individual installation You can execute NEC ESMPRO Agent setup program from EXPRESSBUILDER To install NEC ESMPRO Agent follow a pr2. Case cover monitoring The alert according to the opening and shutting of the case cover is not alerted of by the model that supports the case cover monitoring in initialization either The alert of the opening and shutting of the case cover comes to be informed of by changing the setting with a set tool of the alert report function Alert manager The state of the server state color and the case cover is reflected by Information of server state constitution of NEC ESMPRO Manager regardless of the record setting Display of power supply Tedium is correctly displayed though information on the power source module mounted with NEC ESMPRO Manager is not displayed even if the power source module is mounted while starting when the device of the redundant power supply composition is started by non redundant power supply composition Restart OS to reflect the mounted state of the power supply module Display of Information of server state constitution of NEC ESMPRO Manager when the redundant fan is removed inserted If the redundant fan is removed inserted in hot swap mode the latest configuration information cannot be displayed of Information of server state constitution of NEC ESMPRO Manager The following event is logged when the redundant fan is removed inserted If the latest configuration information is not displayed restart SNMP service Source ESMCommonsService Event ID 1602 Description A new device is connected to the
3. 6 Click OK Setting Terminate Display information Virtualization environment Hyper V If OS of Agent computer is Windows 8 or Windows Server 2012 on virtualization environment Hyper V when using the video driver Microsoft Hyper V video the following items of information display of NEC ESMPRO Manager will be displayed as unknown Refresh rate Vertical horizontal resolution Pixel RAM size I II Others Pop up message of esmcmn exe is displayed when starting OS The following pop up message can be displayed when you restart OS which NEC ESMPRO Agent is installed to and removal drives such as DVD is mounted on without closing Windows Explorer after displaying the contents of media and removing the media by the software eject The message the drive name displayed varies depending on OS If this pop up message is displayed click Cancel or Continue to close the dialog box If do not close the dialog box do not start Workstation service and related services causing unstable operation of OS Also if restart OS execute it after terminating the program such as Windows Explorer which displays a media Example x X There is no disk in the drive Please insert a disk into drive A E Try Again Continue PCI hot plug Select the server for the watch with NEC ESMPRO Manager again and renew Information of server state constitution tree when dynamically change the composition of a serve
4. execute the following commands by the command prompt Dism online enable feature featurename SNMP 13 Windows Server 2008 Windows Server 2008 R2 1 Click Programs and Features in Control Panel 2 Click Turn Windows features on or off Server Manager window appears 3 Click Features 4 Click Add Features Add Features Wizard appears 5 Check SNMP Services check box 6 Click Next 7 Click Install Installing it becomes more effective it starts 8 Click Close Tips In the case of Windows Server 2008 Server Core Windows Server 2008 R2 Server Core installation execute the following commands by the command prompt Start w ocsetup SNMP SC Windows 7 Windows 8 1 Double click Programs and Features in Control Panel 2 Click Turn Windows features on or off 3 Click SNMP feature check box 4 Click OK 14 1 2 4 Settings of SNMP Service At all except for server core installation Setting preparation of SNMP service is unnecessary Follow the procedure of the next To change the settings of SNMP Service Setting preparation of SNMP service The setting change of SNMP service of the server that executes Server Core installation is done from PC for Management by way of the network 1 Connected preparation is done on the server side Execute the following commands by the command prompt on the server side Windows Server 2008 Ser
5. drive by RAID system configuration Network drive is not displayed of Information of server state constitution of NEC ESMPRO Manager The drive connected to network is not displayed under the file system tree in Information of server state constitution of NEC ESMPRO Manager 29 Information displayed in Resource of SCSI controller Incorrect information appear in the Resource window displayed from SCSI Controller of Information of server state constitution of NEC ESMPRO Manager Check the information of resource using Device Manager and System Information winmsd exe of OS Display of Information of server state constitution of NEC ESMPRO Manager when RAID System is changed When Physical Device and Logical Device are added or are deleted when immediately after the installation of NEC ESMPRO Agent and RAID System are maintaining it it takes time of a few minutes until information is displayed of Information of server state constitution of NEC ESMPRO Manager SATA Optical disk drive In the case of using LSI Embedded MegaRAID infomation of SATA Optical disk drive does not displayed of Information of server state constitution of NEC ESMPRO Manager 1 3 I O device Floppy Disk Drive Information If you add or delete floppy disk drive connected with USB while OS is running the drive information under I O Device of Information of server state constitution of NEC ESMPRO Manager will be update
6. slot or the connector 35 1 8 Coexistence with another product CPU Load when Using Microsoft SQL Server 6 5 Simultaneously For use under the following conditions CPU load of NEC ESMPRO Agent service can increase 10 or more Conditions Microsoft SQL Server 6 5 and NEC ESMPRO Agent are installed on the same machine and the services are running Integrate Performance Monitor option of Microsoft SQL Server 6 5 is checked Verification procedure Using Performance Monitor compare the values when Integrate Performance Monitor option of Microsoft SQL Server 6 5 is checked and unchecked Object Process Counter Processor Time Instance ESMCMN Tips Ensure to restart the machine after checking unchecking the option If the machine is not restarted the correct load factor cannot be acquired with Performance Monitor Countermeasure If CPU load factor acquired by the verification procedure above greatly differs when the option of SQL Server is on and off think as increase of CPU load factor by turning on a check The above phenomenon occurs because the amount of performance data collected from OS increases when this SQL Server option is set to on thereby the service to collect the performance data from OS requires time to analyze the performance data If you do not need to monitor the performance data of SQL Server set SQL Server option to off in order to prevent CPU load from increasing due t
7. 2 Click advanced tab and enter values in the available time 3 Click OK Now you can see the correct information from Manager too 31 Information of the keyboard mouse connected with USB When the keyboard or mouse is connected with USB the keyboard or mouse information under I O Device of Information of server state constitution of NEC ESMPRO Manager is listed as Unknown I O device information on Multi monitor system If you use the multi monitor system with the additional graphic accelerator board the information of the only monitor 1 is displayed on I O device view of Information of server state constitution of NEC ESMPRO Manager Refresh rate of display adaptor If you selected use default setting of hardware the value of the refresh rate is 1Hz under I O Device display adapter name on Information of server state constitution of NEC ESMPRO Manager The setting of the screen refresh rate can be confirmed by of property on the screen setting tab Advanced monitor tab screen refresh rate When the monitor name is displayed as Generic PNP Monitor hardware is set by the refresh rate of the screen as default setting Display information By OS of a watch target server following items can be Unknown in display information on NEC ESMPRO Manager Refresh rate Vertical horizontal resolution Pixel RAM size of a display adapter Depending on the kind of OS or video driv
8. 32 bit Windows 8 Pro 64 bit Edition Windows 8 Windows 8 Pro 32 bit Edition Windows 7 Professional 64 bit Edition Windows 7 Windows 7 Professional 32 bit Edition Windows Server 2008 Enterprise 32 bit Trademarks EXPRESSCLUSTER is a registered trademark of NEC Corporation Microsoft Windows and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries MegaRAID is a registered trademark of LSI Corporation All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners Warnings and Additions to This Document Unauthorized reproduction of the contents of this document in part or in its entirety is prohibited The contents of this document may change without prior notice Do not make copies or alter the document content without permission from NEC Corporation o A PS Every effort has been made to ensure the completeness of this document However if you have any concerns or discover errors or omissions please contact your retailer a Regardless of these 4 items NEC Corporation does not take responsibility for effects resulting from operations 6 The sample values used in this document are not the actual values Keep this document nearby so that you may refer to it as necessary Latest editions This document was crea
9. C ESMPRO Agent for monitoring Display of Information of server state constitution of NEC ESMPRO Manager It might be displayed the display of some items is Unknown by the model and the environment in the display of information of server stare constitution of NEC ESMPRO Manager Indication of a server icon in OS shut down When shut down does OS a server icon of NEC ESMPRO Manager becomes yellow temporarily Warning but no problem in practical use of a system Dump setting monitoring system From NEC ESMPRO Agent Ver 4 6 the dump setting monitoring system will not be supported 43 2 Port number list 44 NEC ESMPRO Agent uses the following port numbers To use NEC ESMPRO Agent with Windows Firewall enabled open the required ports NEC ESMPRO Manager lt gt NEC ESMPRO Agent Function NEC ESMPRO Manager Direction NEC ESMPRO Agent Remarks Auto Registration Auto assignment 161 udp snmp Server Monitoring SNMP SNMP report to Manager snmp trap TCP IP report to Manager 31134 tcp lt NEC ESMPRO Agent lt gt Mail Server Function NEC ESMPRO Agent Direction Main Server Remarks Express Report Service Internet Mail Auto assignment smtp lt 110 tcp Pop3 Only when POP before SMTP is used In case of two way protocol upper arrow shows that connection starts and lower arrow shows that connection turns The port number used by TCP IP report to M
10. Express 5800 NEC NEC ESMPRO Agent Ver 4 6 Installation Guide Windows Chapter 1 General Description Chapter 2 Installation Chapter 3 Uninstallation Chapter 4 Appendix AG46_E IG W 026 01 002 NEC Corporation 2013 Contents Contestar nta aa 2 Notations Used in This Document ie 3 Notations used in thetext iai a oda 3 Abbreviations of Operating SystemS tr rn Enar tttt EEES annn tEnn nennst trnns nenne nn Ennet 4 Trademarks iene dii leo delie dalla 5 Warnings and Additions to This DOCUMENL i 6 LOS AOS ii ee ed Me ee ee 6 Chapter 1 General Description suie ireen aene n EEEN E EENE E EEEE eE Ea Taaa E aAA a a EE aik 7 Ho Introduction cd dd da it cio 8 2 System RequiFe MENS ii da 9 Ghapter 2 Installation te tado 10 1 Before Starting Installationi aupra aaa ari 11 Fal Installation Method nisnin ale esas Tae dci 11 1 2 Settings before installationi ui pie 12 1 2 1 Installing of Starter Pack ie 12 1 22 Setting Of TCP Pira lio e lia 12 2 3 Installing of SNMP Servie iii A ai 13 1 2 4 Settings Of SNMP Se vie ciie rari 15 1 2 5 Monitoring RAID System ii rite aiii idi ea iiaii adierit 17 2 Installation aa ON 18 3 After Finishing Installation a aaa ia 21 3 1 A cee BAL osi anna aan aa ala 21 3 2 Setting of operation of NEC ESMPRO Agent 22 Chapter 3 Uninstallation i 23 y Unin
11. anager or Express Report Service can be changed in set screen of report In case of port No unknown unused port is used to start connection 3 Services list NEC ESMPRO Agent uses the following services Services Process name Start up Alert Manager Main AMVMain exe Automatic Service Alert Manager amvscks exe Manual Socket S Service ESMDiskArray esmda exe Automatic ESM Storage Service esmstrg exe Automatic ESMFSService esmfs exe Automatic ESMLANService esmlan exe Disabled ESMCommonsService esmcmn exe Automatic ESM System esmsmsrv exe Automatic Management Service ESRAS Utility Service nvramsrv exe Manual ESMPS ESMPS exe Automatic Function Manage Various trouble reports Report to Manager by using TCP IP Monitors state and configuration of Promise Technology Inc RAID System and LSI Corporation RAID System Monitors Storage Device state and configuration Monitors File System configuration and free space Monitors load of network line and trouble Monitors temperature voltage fan power supply and dump setting Monitors temperature voltage fan power supply and door etc Information displayed by ESRAS utility is taken Monitors state of CPU IO Remarks When either of Manager TCP IP In Band and Manager TCP IP Out of Band is set to valid green at Base Setting Window the service is started When both setti
12. d at the next system startup Serial Port For the models supporting serial ports note the following NEC ESMPRO Agent has multiple features that use serial ports When using these features the ports can become insufficient The serial ports available for each feature are as follows UPS COM1 10 APCU COM1 2 ALIVE Maintenance COM1 9 Alive Maintenance uses Remote Access Service The available serial ports when using Remote Access Service for Manager Report TCP IP Out of Band are as follows Manager Report COM1 10 Among those above only the following combination can share the serial ports Alive Maintenance Remote Access Service used by a user When one of the features uses the line the other feature cannot be used Tips Manager Report TCP IP Out of Band which uses Remote Access Service can be unable to notify failure information when sharing other serial port Ensure not to share serial ports Printer Information is Available Time When you add a new printer install its driver and make its settings if you do not make settings for the available time from Add Printer Wizard the printer is available time From and To in Printers and Faxes are 00 00 on the other hand Manager is time are 9 00 To display them properly make the settings of printer from Printers and Faxes The procedures are as follows 1 Right click the printer you want to make settings for and click Properties
13. eet of SNMP Properties dialog box are not indicated in Windows Server 2012 add SNMP Tool from Control Panel Programs and Features Turn Windows features on or off Features Remote Server Administration Tools Feature Administration Tools Enter public or an arbitrary name in Community name box of Traps property sheet and click Add to list To change the community name of traps to be received from the default in NEC ESMPRO Manager side enter the same name as the community name newly set in NEC ESMPRO Manager site To receive trap from NEC ESMPRO Agent at NEC ESMPRO Manager both community names must be the same Click Add Click Add in Trap destinations After entering IP address of NEC ESMPRO Manager machine of the send destination in Host name IP or IPX address box click Add When a designated IP address or host name is designated by setting of Manager Alert TCP IP in the trap destination the message to warn to overlap is indicated The alert overlaps by this setting and is reported to NEC ESMPRO manager of a designated IP address or host name Open Security property sheet and click Add at Accepted community names Set its authority to READ CREATE or READ WRITE If do not set the authority of Accepted community names as READ CREATE or READ WRITE cannot perform configuration or the certain part of monitoring from NEC ESMPRO Manager Input public or an optional co
14. er of Agent computer the value of RAM size cannot be right under I O Device display adapter name on Information of server state constitution of NEC ESMPRO Manager Information display of a serial port When watch target OS is Windows 8 64 bit edition or Windows Server 2012 indication of the following item of the serial port information on NEC ESMPRO Manager is indicated with unknown IRQ I O Address O Size 32 1 4 Hardware Display of Information of server state constitution of NEC ESMPRO Manager when an odd number of DIMMs are installed When an odd number of DIMMs are installed the indication of memory bank is displayed in gray Not Installed of Information of server state constitution of NEC ESMPRO Manager However no problem if the locations of actually DIMMs are correct If any warning error occurred on DIMM the indication of memory bank becomes yellow Warning or red Error to allow you to detect a memory failure 1 3 SNMP CPU Load Ratio of SNMP Service snmp exe While monitoring the server from NEC ESMPRO Manager CPU load ratio of SNMP Service on NEC ESMPRO Agent side can increase at every monitoring interval default 1 minute NEC ESMPRO Manager and NEC ESMPRO Agent exchange information through SNMP Service If the server status monitoring by NEC ESMPRO Manager is on default ON NEC ESMPRO Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the se
15. function can report a line fault or high line load only in a temporary high line impedance state If a normal state recovery is reported immediately temporal high line impedance can have occurred thus there is not any problem 4 Event log which warn CPU load monitoring is registered If NEC ESMPRO Agent cannot acquire performance information from OS due to a temporary resource shortage or high load ratio on the system it will record the following event log However there is no real problem on operation In the description Y and X represent alphanumeric characters Source ESMCpuPerf Event ID 9005 Level Information Description Cannot get system performance information now YYYY Code xxxx If NEC ESMPRO Agent cannot get information it will treat the load ratio as 0 Therefore if NEC ESMPRO Agent cannot get information continuously CPU load ratio can appear lower than the actual value Report monitoring event The alert function is based on the event information registered in the event log of the system Thus set the event log process on the event viewer to Overwrite events as needed The monitoring event is not alerted in the setting other than that The event registered in the monitoring event tree on the setting tool of alert function Alert Manager is not alerted to the manager if Alert Manager Main Service does not operate Even when the service is operating if the enabled disabled flag of each alerting way
16. g items on Property of NEC ESMPRO Agent are different by the model EF All Control Panel Items OO E Control Panel All Control Panel Items gt KA Search Control Panel Adjust your computer s settings View by Large icons Pe Action Center Administrative Tools ag AutoPlay o Color Management a Credential Manager Date and Time Default Programs 4 Device Manager ty Devices and Printers B Display Ease of Access Center E Folder Options A Fonts e Internet Options a iSCSI Initiator lt gt Keyboard P Mouse C gt NEC ESMPRO Agent Gu 22 This chapter explains uninstallation of NEC ESMPRO Agent 1 Uninstallation Describes about uninstallation procedure of NEC ESMPRO Agent 23 I Uninstallation Start uninstalling after the system starts completely If uninstallation is conducted right after system startup it may fail Wait for a while and retry if error message appears When Express Report Service Express Report Service HTTPS is installed Express Report Service Express Report Service HTTPS must be uninstalled prior to uninstalling of NEC ESMPRO Agent Uninstallation 1 Click Programs and Features or Add or Remove Programs from Control Panel 2 Select NEC ESMPRO Agent and click Uninstall Change or Change Remove 3 When the uninstallation end window appears click Finish The uninstallation completed Restart of OS is required Tips If unins
17. gent icon in Control Panel 2 Click Select a desired community name from SNMP Community list box in SNMP Setting of General sheet The community names to receive SNMP packets from are listed in SNMP Community list box 3 Click OK 1 6 System CPU Information In CPU Information of Information of server state constitution system tree the external clock is listed as Unknown 1 7 System environment 4 Threshold for Temperature Power Voltage Fan Monitoring The threshold for temperature power voltage fan cannot be displayed or changed However some models can only display the threshold of Information of server state constitution of NEC ESMPRO Manager NEC ESMPRO Agent performs monitoring with the optimal threshold set on each model 4 Display for Temperature Power Voltage Fan Sensors On some models temperature power voltage fan sensors do not have information on the status current values revolutions thresholds etc Note that the following can be displayed when referring to the applicable sensor on NEC ESMPRO Manager Display of Information of server state constitution of NEC ESMPRO Manager the status is shown as Unknown Display of Information of server state constitution of NEC ESMPRO Manager the current value and revolutions are not displayed or they are shown as Unknown Even if the above are displayed there is no problem as the monitoring is being performed
18. ill appear Click Continue to start the program A program needs your permission to continue If you started this program continue ET Agent Control Panel Applet q NEC Corporation User Account Control helps stop unauthorized cnanges to your computer The number of mouse buttons The value of Buttons item of Mouse Information of Information of server state constitution of NEC ESMPRO Manager is Unknown Monitoring CPU Load Factor On Windows Server 2008 a memory leak occurs when you acquire CPU load factor due to problems with OS Amemory leak occurs in performance counters that are used to monitor Windows Server 2008 based computers http support microsoft com kb 951116 en us Execute the above hotfix Applying Service Pack 1 SP1 to Windows 7 x64 Windows Server 2008 R2 The following event can be logged in Windows system log when applying Windows 7 SP1 Windows Server 2008 R2 SP1 to an environment where NEC ESMPRO Agent is installed if update program KB2487426 has not been applied before installing SP1 Source Event ID Level Description Source Event ID Level Description ESMCommonService 9103 Error Internal Error Monitoring DLL is Thread Service Control Manager 7034 Error The xxx service terminated unexpectedly It has done this 1 time s xxx denotes the name of service of NEC ESMPRO Agent The detailed information is described on Micro
19. istrative privilege 2 Insert EXPRESSBUILDER into Optical disk drive EXPRESSBUILDER Autorun Menu is automatically displayed by Autorun function Tips If Autorun Menu does not launch double click YautorunYdispatcher exe from EXPRESSBUILDER x64 Edition dispatcher_x64 exe 3 Click Applications and then NEC ESMPRO NEC ESMPRO Setup launches and Main Menu is displayed If User Account Control is enabled User Account Control window appears Click Continue to proceed 4 Click Agent on the main menu of NEC ESMPRO Setup window CH NEC ESMPRO Setup NEC ESMPRO Setup Main Menu Manager Agent Agent Extension Additional Application Tips If the same 2 dialogue box is indicated Click end to close one of the dialogue boxes 18 5 Click Next The setup program determines the machine type automatically If the setup program is unable to determine the system model the install of NEC ESMPRO Agent will be stopped NEC ESMPRO Agent Setup Ea Yelcome to the InstallShield Vizard for Agent The InstallShield Wizard will install Agent on your computer To continue click Next 6 Enter the path in which NEC ESMPRO Agent is installed and click Next NEC ESMPRO Agent module is installed below ESM directory of the root partition in default If no problem is found click Next without any modification To change the installation directory click Reference specify the desired installation directory w
20. ith the full path including the drive name and click Next Tips If do click Cancel during setup the message asking whether to stop or not to stop the installation will appear Can stop the installation by clicking on Stop the main menu remains displayed However the file having been setup halfway will not be deleted Windows installer can rarely cause error during installation and the setup program execution can fail 7 When the installation end window appears click Finish The installation completed Installed NEC ESMPRO Agent becomes enabled after a restart of OS 19 20 Tips After the installation of NEC ESMPRO Agent SNMP Service is stopped SNMP Services will be started when OS is restarted Even if the installation of NEC ESMPRO is completed the main menu for NEC ESMPRO setup remains displayed Note that the main menu can be hidden by another dialog box To terminate NEC ESMPRO setup click End in the main menu Depending on OS installing NEC ESMPRO Agent the message that Windows Explorer has stopped working might be displayed However installation was normally completed The system does not have the influence 3 After Finishing Installation Be sure to read this page after installing NEC ESMPRO Agent 3 1 Port Setting When SNMP service is installed the port SNMP uses is opened but when the network is not the domain environment an accessible machine is restricted to o
21. mmunity name in community names and click Add 9 Click Select Accept SNMP packets from any host Setup of receiving SNMP packets from specific communities only Change the name of the community receiving SNMP packets from the default public to any name lf the community name is changed the community of NEC ESMPRO Agent is changed and registered by starting from Control Panel To change the community to another and register it use SNMP Community list box in General tab To allow NEC ESMPRO Agent to receive SNMP packets sent from NEC ESMPRO Manager set the send community name in NEC ESMPRO Manager to be the same as that accepted by SNMP Service in NEC ESMPRO Agent Setup of receiving SNMP packets from specific hosts only Select Accept SNMP packets from these hosts specify IP addresses of the hosts IP addresses of the servers to install NEC ESMPRO Agent and the loop back address 127 0 0 1 10 Click OK Terminate the network setup Important 1 2 5 Monitoring RAID System RAID System Management Utility is required to monitor RAID System If RAID System Management Utility is not installed Install it with reference to the manual 17 2 Installation Start installing after the system starts completely If installation is conducted right after the system startup it may fail Wait for a while and retry if the error message appears Installation 1 Sign in Logon as a user with admin
22. ngs are set to invalid red the service is stop ay Only IPMI corresponding model y 2 45 46 ESMBmcConfigMonit oring esmbmcm exe Automatic Modules Monitors Change in the configuration information on BMC 1 The service which is not registered in Express5800 ft server model 2 The service registered only in Express5800 ft server model 4 The order of start stop of services To start or stop services perform the following procedure On some model of server some service cannot exist order Stopping services Starting services 1 ESM Storage Service ESMCommonService 2 ESMDiskArray ESM System Management Service di ESMFSService SNMP Service 4 ESMLANService Alert Manager ALIVE S Service 5 ESMCommonService Alert Manager Main Service 6 ESM System Management Service Alert Manager Socket S Service 7 ESRAS Utility Service ESM Storage Service 8 ESMPS ESMDiskArray 9 ESMBmcConfigMonitoring ESMFSService 10 Alert Manager ALIVE S Service ESMLANService 11 Alert Manager Main Service ESRAS Utility Service 12 Alert Manager Socket S Service ESMPS 13 SNMP Service ESMBmcConfigMonitoring Alert Manager ALIVE S Service is the service registered only when Express Report Service or NEC ESMPRO Manager is installed 47
23. nly a machine in the local sub net When watching in NEC ESMPRO Manager in the different sub net open SNMP access from NEC ESMPRO Manager with the following procedure 1 2 3 4 5 Double click Administrative Tools Windows Firewall with Advanced Security in Control Panel Click Inbound Rules Select SNMP Service UDP In that profile is Private Public and Click Properties in the Action menu SNMP Service UDP In properties window appears Select Any IP address in Remoto IP adress box of Scope property sheet When choosing these IP addresses add IP address of NEC ESMPRO Manager Click OK Click Outbound Rules Select SNMP Service UDP Out that profile is Private Public and then Properties in Action menu SNMP Service UDP Out properties window appears Select Any IP address in Remoto IP adress box of Scope property sheet When choosing these IP addresses add IP address of NEC ESMPRO Manager Click OK 21 Server Core Install 1 Execute the following commands by the command prompt netsh advfirewall firewall set rule name SNMP Service UDP In new remoteip any netsh advfirewall firewall set rule name SNMP Service UDP Out new remoteip any 2 Close the command prompt 3 2 Setting of operation of NEC ESMPRO Agent To change settings of NEC ESMPRO Agent use Property of NEC ESMPRO Agent from Control Panel The settin
24. nt log of backup software or applications Changing setting of storage monitoring The following setting will not take effect until one old monitoring interval cycle of each monitoring service passes after changes are made to setting sampling interval Polling Frequency tab of storage setting reset Reset tab of storage setting and Reset on hard disk drive General view in Information of server state constitution of NEC ESMPRO Manager hard disk drive pre failure prediction mode HD Pre failure tab of storage setting thresholds of free block monitoring Free Space tab of storage setting and threshold on File System General view in Information of server state constitution of NEC ESMPRO Manager Changing mode of Hard disk drive pre failure prediction Turning on off the mode of hard disk drive pre failure prediction all hard disk drives work in the same mode in either case Cannot set the mode of each hard disk drive individually Storage Devices other than SCSI IDE Device NEC ESMPRO Agent does not monitor storage devices other than SCSI IDE devices e g USB device Display of Information of server state constitution of NEC ESMPRO Manager when Hard disk drive is connected In the case of using LSI RAID system even if you connect hard disk drive to RAID Controller the connected hard disk drive cannot be displayed of Information of server state constitution of NEC ESMPRO Manager In such a case recognize the hard disk
25. o the collection of unnecessary performance data File Sysytem monitoring cannot be inherited on the system using EXPRESSCLUSTER If a failover occurs the settings of the threshold for the empty space monitoring function and the enable disable of monitoring of the operating sever are not inherited to the standby server Make sure to reset the threshold and the enable disable of monitoring on the standby server Using with Oracle Products When Oracle product is installed the startup of SNMP Service can be changed to Manual In such a case restore it to Automatic and configure the appropriate settings according to the instructions of Oracle product For any concerns contact NEC Oracle Response Center 1 9 Report Detail information of alert Detail information of some alert displayed on the alert viewer can be shown as Unknown General client report General client report cannot be used Though no error appears even if you enable this method it does not work 1 10 OS dependence Notes on Server Core Insallation Help dialog box of Alert Manager setting tool does not appear Manager TCP IP Out of Band method cannot be used Max Speed of the serial port information on NEC ESMPRO Manager can be indicated with unknown 38 User Account Control User Account Control is turned on if you start NEC ESMPRO Agent Control Panel or collect exe program User Account Control dialog box w
26. ocedure of 1 2 Settings before installation 11 1 2 Settings before installation Install NEC ESMPRO agent after some components are set 1 2 1 Installing of Starter Pack On Windows systems NEC ESMPRO Agent needs necras sys driver To install necras sys install Starter Pack from EXPRESSBUILDER For details regarding Starter Pack see Installation Guide on EXPRESSBUILDER Tips If install NEC ESMPRO Agent without installing necras sys the following messages are displayed and the installation of NEC ESMPRO Agent is Canceled Agent InstallShield Wizard xi Fa The Agent requires the following file Please update the system before installing the Agent necras sys 1 2 2 Setting of TCP IP Set a static IP address for the server See Help from Windows for how to set TCP IP 12 1 2 3 Installing of SNMP Service The installing of SNMP Service is described below Important Windows Server 2012 1 Click Programs and Features in Control Panel Click Turn Windows features on or off Add Roles and Features Wizard window appears Click Features Features but when it cannot be clicked by gray when Next is clicked several times Features can be clicked now Check SNMP Service check box Click Next Click Install Installing it becomes more effective it starts Click Close Tips In the case of Windows Server 2012 Server Core installation
27. r concerned with PCI hot plug when server information is being referred by Information of server state constitution of NEC ESMPRO Manager When Information of server state constitution tree is not renewed it might be different from information on present Hardware because the configuration change of Hardware with PCI hot plug is not reflected Moreover it can be confirmed that the composition of the device that installs NEC ESMPRO Agent was changed because the device of NEC ESMPRO Manager has registered in the trap destination of NEC ESMPRO Agent and the trap concerning State of Slot is transmitted to the manager according to the timing of the configuration change on NEC ESMPRO Manager 41 Monitoring under Sleep Mode When NEC ESMPRO Agent is in sleep mode system standby or system hibernation NEC ESMPRO Agent in sleep mode cannot be monitored from NEC ESMPRO Manager When server failure monitoring is performed from NEC ESMPRO Manager and the applicable NEC ESMPRO Agent is put into sleep mode the No response from the server message is reported the status of the server icon turns Unknown and NEC ESMPRO Manager fails to judge whether NEC ESMPRO Agent fails or is put into sleep mode Keep this in mind if operate the monitoring target system with the setting that allows the system to enter sleep mode When Performing Duplex System Management To perform duplex system management by using EXPRESSCLUSTER install NEC ESMPRO Agen
28. registered to the application log The detailed information about an event log is described on Microsoft Product Support Services Events for Performance Monitor Extensions http support microsoft com kb 226494 en us Application Log Events Generated When You Start Performance Counter Query http support microsoft com kb 296187 en us Event ID 2003 Warning Message Logged When Loading Performance Counters http support microsoft com kb 267831 en us Microsoft Support http support microsoft com 1 2 Hard disk drive RAID system File system NEC ESMPRO Agent ESMDiskArray NEC ESMPRO Agent ESMDiskArray is installed also in the system in which RAID controller does not exist and adds NEC ESMPRO Agent ESMDiskArray to Start menu Monitoring is not performed while the status of service ESMDiskArray is Started In this case do not use the NEC ESMPRO Agent ESMDiskArray Console which performs of monitoring interval and maintenance of NEC ESMPRO Agent ESMDiskArray When click NEC ESMPRO Agent ESMDiskArray and Console the console displays the message which shows that RAID controller for a monitor does not exist Monitoring the failures of the tape device is desired NEC ESMPRO Agent does not monitor the failures of the tape device If want to conduct monitoring use backup software or tape monitoring application Using the event monitoring function of NEC ESMPRO Agent allows you to monitor the eve
29. rver In response NEC ESMPRO Agent checks the status of the server As a result CPU load ratio of SNMP Service increases temporarily If you have trouble of terminating a movie player application turn off the server status monitoring by NEC ESMPRO Manager or extend the monitoring interval Hang of SNMP Service SNMP Service has a module called SNMP Extended Agent This module can be registered when you install some software that uses SNMP Service If you start SNMP Service SNMP Extended Agent is also loaded at the initialization However if the initialization is not completed within a specified period SNMP Service will hang It can take time to complete the initialization due to temporary high load on the system In this case wait for the system load become low enough before restarting SNMP Service Community Authority Depending on your OS type or its version settings for community SNMP service is security function are not made or default settings of authority are different To enable the remote shutdown threshold change functions and local polling monitoring via NEC ESMPRO Manager make settings of community and set its authority to READ CREATE or READ WRITE Change of SNMP Community If the security setting of SNMP Service of a system where NEC ESMPRO Agent is installed is changed from the default public to a community name change the community settings of NEC ESMPRO Agent too 1 Double click NEC ESMPRO A
30. s is disabled the event is not alerted The alert enabled disabled flag is set by selecting Base Setting Report Properties from Setting of Alert Manager Also the event occurred before Eventlog Service started at the time of system startup cannot be alerted You can set the time to the shutdown by selecting Base Setting Other on the setting tool of the alert function Alert Manager The initial value is 20 seconds When you set smaller value than this the alert cannot be performed at the time of shutdown When an alert failure occurs at the time of alerting of monitoring target event an error message is logged in the event log If newly log the error message which occurs at the time of alerting as a monitoring target event the error at the time of alerting will be alerted again As a result large number of alerts will be sent when recovering the failure This leads to the increase of system load and the degradation of the performance Do not register the events especially which are produced by the following alert function services as the monitoring target Alert Manager Main Service Alert Manager Socket S Service Alert Manager ALIVE S Service Alert Manager ALIVE S Service is the service registered only when Express Report Service or NEC ESMPRO Manager is installed 27 Application log registered when system starting About the event of Source Perflib When system is starting Perflib log can be
31. soft Product Support Services Go to Microsoft website http support microsoft com kb 2487426 en us Notes on Virtualization Environment The connector shape of the serial port information cannot display correctly on NEC ESMPRO Manager The size of BIOS information cannot display correctly on NEC ESMPRO Manager The type of the chassis information cannot display correctly on NEC ESMPRO Manager The item of Cache of CPU information cannot display correctly on NEC ESMPRO Manager 39 40 Notes on host OS of Virtualization environment When NEC ESMPRO Agent detects dangerous trouble information continuous to operate OS is shutdown in the setting of default The shutdown not anticipated from Guest OS was generated because the service console shutdown without shutting down Guest OS in the environment to operate Guest OS in the virtualization environment Invalidate the shutdown function by the report from NEC ESMPRO Agent and shutdown from Guest OS by manual at the failure when the normal termination of Guest OS is valued Setup steps of shutdown function by report 1 Logonasa user with administrative privilege 2 Double click NEC ESMPRO Agent in Control Panel 3 Click NEC ESMPRO Agent Report Setting Displays Alert Manager 4 Click Setting Base Setting 5 Confirms Shutdown Delay item of Other is the invalid red When being valid green click an icon and change it to invalid red
32. stallationi acne e eta ia e pil ale ede AUS N Al dii le i li pia tae 24 Chapter 4 Appendix cool cod una allo oa ae 25 De A ii iii li AV ia Seni io ca i i ele i i o dia 26 7 T EVOMEI E ta diciaelzih nati cda siate ate AO 26 1 2 Hard disk drive RAID system File SySstem iii 28 Te MONEVIC elle ciali eat 30 LA Had WAS ii ias 33 4 5 SNMP ona ari Leal ai 33 1 6 Systema ARIAL NS 34 HLF System environment cniiali ae Re ei eli 34 1 8 Coexistence with another Product i 36 O TO 37 1 10 OS dependence p iii ei eli 37 DAT Others apar iaia oi ocios 41 2 Port NUMBER ISH iii iia ds 44 di Services list co eil liana iui dalia bien 45 4 The order of start stop Of Services eee 47 Notations Used in This Document Notations used in the text In addition to safety related symbols urging caution 3 other types of notations are used in this document These notations have the following meanings Indicates critical items that must be followed when handling the operating software Indicates items that must be confirmed when handling the operating software Indicates information that is helpful to keep in mind when using this server Abbreviations of Operating Systems Windows Operating Systems OS are referred to as follows Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2008 Standard 32 bit Windows Server 2008 Datacenter
33. t on a local disk on both the operating and standby servers The installation procedure for NEC ESMPRO Agent is same as a normal installation except that install on two servers Restart after Hardware trouble occurs When abnormality of Hardware is detected OS is shutdown When OS is restarted without action recovering trouble after shutdown shutdown is done just after the restart Shutdown monitoring When performing shutdown monitoring all shutdown processes are to be monitored If there is an application that performs shutdown without rebooting OS or turning off the power set the timeout value longer or disable the monitoring function Monitoring LAN via IEEE1394 interface If connect IEEE1394 network adapter and IEEE1394 network adapter on another equipment NEC ESMPRO Agent cannot monitor LAN activity E1394 connection Server 42 Memory leak Memory leak occurs intermittently irregularly on Windows Server 2008 The detailed information is described on Microsoft Product Support Services Check the contents Article ID 955515 http support microsoft com kb 955515 en us Execute the above hotfix or Service Pack 2 NEC recommends Service Pack 2 Monitoring by NEC ESMPRO Manager If the version of NEC ESMPRO Manager is older than that of the target NEC ESMPRO Agent its operation is not guaranteed Some items cannot be monitored Use the same or newer version of NEC ESMPRO Manager than that of NE
34. tallation is conducted right after the system startup it can fail Wait for a while and retry if the error message appears AMIRTUpt dll file can remain solely in the installation folder In this case delete it manually If files other than AMIRTUpt dll also remain do not delete them Due to InstallShield 2008 failure the following error message can be displayed only at the first startup after uninstallation H PROGRA 1 INSTAL 1 6342F 1 setup exe Windows cannot find H PROGRA 1 INSTAL 11 6342F 1 setup exe Make sure you typed the name correctly and then try again To search for a file click the Start button and then click Search Depending on OS uninstalling NEC ESMPRO Agent the message that Windows Explorer has stopped working might be displayed However uninstallation was normally completed The system does not have the influence 24 1 Note Describes about note when using NEC ESMPRO Agent 2 Port number list Describes about the port NEC ESMPRO Agent uses 3 Services list Describes about the service list NEC ESMPRO Agent uses 4 The order of start stop of services Describes about the start order and stop order of the service NEC ESMPRO Agent uses 25 I Notes I I Event log LAN Monitoring Report LAN monitoring function defines the line status depending on the number of transmission packets and the number of packet errors within a certain period Thus LAN monitoring
35. ted based on the information available at the time of its creation The screen images messages and procedures may differ from the actual screens messages and procedures Substitute as appropriate when content has been modified This chapter explains NEC ESMPRO Agent 1 Introduction 2 System Requirements Describes about the need environment of NEC ESMPRO Agent I Introduction Read this document so as to gain an adequate understanding of the contents The contents in this document are intended for users who fully understand features and operations of OS related to this utility If there is any unclear point see the online help of each OS NEC ESMPRO lets a system administrator manage remote servers across a network NEC ESMPRO monitors server hardware and software configurations failures and performance With log data collected by NEC ESMPRO a system administrator can track long term and short term performance monitor server usage create graphs to record trends and check server failure rates The administrator can use the information collected to create more efficient data routing procedures and optimize server usage NEC ESMPRO consists of NEC ESMPRO Manager that runs on PC for Management and NEC ESMPRO Agent that runs on a monitored server For details of NEC ESMPRO Manager see NEC ESMPRO Manager Installation guide 2 System Requirements NEC ESMPRO Agent requires the following hardware and software
36. ver Core installation netsh firewall set service FILEANDPRINT enable SUBNET netsh firewall set service REMOTEADMIN enable SUBNET Windows Server 2008 R2 Server Core or later installation netsh advfirewall firewall set rule group File and Printer Sharing new enable Yes 2 Install SNMP service on PC for Management Operation by PC for Management after About the method of installing SNMP service see Installing SNMP Service 3 The session from PC for Management to the server is established Execute the following commands by the command prompt on PC for Management side Net use lt ServerName gt c u lt UserName gt Tips ServerName is a name of the server that executes Server Core installation UserName is a name of Administrative account 4 Click Computer Management in Administrative Tools 5 Right click on the tree of the left pain and click Connect to another PC 6 The computer name of the server that executes Server Core installation is input to Select Computer box and click OK Connected to Computer Management of the server that executes Server Core installation 15 To change the settings of SNMP Service 1 Double click Services at Administrative Tools in Control Panel 2 Click SNMP Service from the service list and then Properties in Action menu 3 16 SNMP Properties dialog box appears Tips When Traps property sheet and Security property sh
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