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NEC Express5800/A1160 Troubleshooting

1. 4 1 4 2 Restoring Service Processor to Default Settings 4 1 4 2 1 Default ended mentia 4 1 4 2 2 Restoring the Default 0 1 4 3 42 3 Configuring After Restoring aee eene Rie pk 4 3 Configuring the Service Processor After Restoring 5 4 5 1 Configuring After Updating Management Firmware 5 4 5 2 Configuring After Restoring Default Settings 5 4 5 2 1 Reconfiguring Service Processor on a Non boot Cell 5 4 5 2 2 Reconfiguring Service Processor on a Boot Cell 5 5 5 2 8 Reconfiguring Service Processor on a Boot Cell in a Multiple Cell 5 5 5 3 Configuration Procedures 5 6 5 3 1 Configuring Network Settings 5 6 5 3 2 Resolving Partitioning 5 10 5 3 3 Creating Partitions ats Sonnet E 5 10 5 3 4 Moving Cells to Other Partitions 5 11 5 3 5 Specifying Partition Settings 444 422222 5 12 5 3 6 Adding User Credentials using Remote console interface 5 13 5 3 7 Eliminating Browser Startup Warnings using Remote console luii 5 14
2. Sensor Readings Event Log Hardware Locator Intormation FRU Inventory Pt d Configuration Senings Network Privilege Adminestrator v Alert Management Network Address SSL Certificate ses Time and Date Add Cancel 12 User Management Remote Control KVMS Redirection Maintenance Fault Information Diagnostic Teste Firmware Update Service Processors Enter tie infoermaban for Ihe usar and click Add Click Cancel 10 return fo Ihe user fist User ID Password C Retresh Page pisconnecr Figure 5 7 User Management Add New User Page 3 Type the user ID and password 4 Confirm the password by retyping it 5 Select the network privilege for the user currently only Administrator is valid 6 Click Add A confirmation dialog box appears Alternatively if you do not want to add these credentials click Cancel to return to the user management page without making changes 7 continue adding the credentials click OK The user management page appears with the added user credentials in the list 5 3 7 Eliminating Browser Startup Warnings using Remote console interface Secure Sockets Layer SSL certificates eliminate warning dialog boxes that browsers display automatically when using the https secure interface depending on the browser 5 14 Configuration Procedures 5 3 8 used To eliminate all browser startup warnings use custom SSL certi
3. 3 1 Possible Problem Symptoms for the Service Processor 3 1 3 2 Loss of Communication With Partition Remote console interface 3 1 3 2 1 Pinging the Service 3 1 3 2 2 Verifying Network Access to Your 3 2 3 2 8 Verifying Partition Network 3 3 3 2 4 Rebooting the Service 3 4 3 2 5 Restoring the Service Processor to Default Settings 3 4 Cell Is Not Responding sa 3 5 3 3 4 Rebooting the Service 3 5 3 3 2 Checking Cell Interconnect Cable Connections 3 6 3 3 3 Restoring the Service Processor to Default Settings 3 6 3 4 Error Messages Displayed on EXPRESSSCOPE Monitor LCD 3 6 3 4 1 Message ID 4 22 1 3 7 3 4 2 Message ID Contiet s tit ee ae 3 7 Contents Section 4 Section 5 3 4 3 Message Segment Conflict 3 8 3 4 4 Message Segment 3 9 3445 Message Switch Error Lie ti epe eet toe E aun 3 10 Restoring the Service Processor 4 1 4 1 Before Restoring to Default 5
4. 5 3 8 Configuring Alerts and the SMTP Server using Remote console TURN HATTE 5 15 Appendix A Related Documents and Web Resources A 1 A 1 Express5800 A1160 Documentation Library A 1 A 2 Web 2 Figures Figures Figure 1 1 EXPRESSSCOPE Monitor LCD Main Screen Layout 1 2 Figure 1 2 Partition Setting nacer tee bt eR compl per idee 1 2 Figure 2 1 Management Firmware Update 2 2 Figure 2 2 Management Firmware Revision 2 2 Figure 2 3 Management Firmware Updates 2 3 Figure 2 4 Management Firmware Revision 2 4 Figure 3 1 Location of Maintenance LAN Port sseee 3 2 Figure 3 2 Location of Boot Cell Indicator on Main Screen of EXPRESSSCOPE 1 ec 3 3 Figure 3 3 Location of Management Board Reset 3 4 Figure 3 4 Location of Management Board Reset 3 5 Figure 3 5 Location of Management Board Reset 3 10 Figure 5 1 Settings 5 7 Figure 5 2 Expanded N
5. Management Boot Cell Selection Network Address SSL Certificate Primary Boot oce Time and Date User Management Changing the current boot cell causes you to lose your conection to these Firmware Web papas Walt Remote Control several minutes and Men click Refresh in your browser to reaccese hese pages NES MAS Ocan Maintenance Fault Information Diagnostic Tests Firmware Update m Service Processors eoo Danilo dad Tien letters Period 2 Refresh Page Ul oiscennact Partition GUID 2AA33AEC SAAA 1000 96 7 C 0800081A02A0 System GUO 32 hexadecimal ch AF 2ACOIF 48 9 1000 BCOE 0800081A02A0 Hot available sockets 0 Indicates Boot Cell Figure 1 2 Partition Setting Page Accessing the Service Processor 1 2 2 1 2 3 1 3 1 3 1 Recording Partition Configuration You might lose your partition configuration while troubleshooting your Service Processor especially if you restore the Service Processor in a single cell partition If possible log on to the remote console interface for your partition see 1 3 1 Logging On to Partition Remote Console Interface and use the save or print function of your browser to archive a copy of the remote console page so that you have a record of your current partition configuration and settings such as power restore policy and fault behavior Use this information later to verify your partition configuration or reconfigure the partition Wo
6. Refer to 5 3 1 Configuring Network Settings or the User s Guide Then use the EXPRESSSCOPEQ Monitor LCD to verify that the partition successfully obtained the address If the IP address remains as 0 0 0 0 check the main menu of the EXPRESSSCOPE Monitor LCD for error messages See 3 4 Error Messages Displayed on EXPRESSSCOPE Monitor LCD for more troubleshooting tips On the main menu of the EXPRESSSCOPEQ Monitor LCD on your boot cell use the navigation buttons to select Cell and then press OK On the cell menu use the navigation buttons to select Network and then press OK On the cell network menu use the navigation buttons to select View Settings and then press OK If the IP address is 0 0 0 0 and DHCP is enabled 3 9 Error Messages Displayed on EXPRESSSCOPE Monitor LCD 3 4 5 d 22414 emm 9 omm Tn icm e Ensure that a DHCP server is accessible and wait for an address to free up or contact your network administrator to request addresses The DHCP server may have temporarily run out of addresses for the network segment your system is on and is waiting to reclaim unused addresses or if your system was repartitioned recently it may be still acquiring an address e f no DHCP server is accessible disable DHCP addressing and use static addressing instead If the IP address is 0 0 0 0 and DHCP is disabled e Locate the static IP address that was assigned to the partition see initial installati
7. cell to load Secure Socket Layer SSL certificates onto your Service Processor so as to eliminate browser startup warnings See 5 3 7 Eliminating Browser Startup Warnings using Remote console interface Use remote console interface for your partition to configure alert notifications See 5 3 8 Configuring Alerts and the SMTP Server using Remote console interface Reconfiguring Service Processor on a Boot Cell in a Multiple Cell Partition If your restored Service Processor is in a boot cell of a multiple cell partition where the other Service Processor was not restored perform the following i Use the EXPRESSSCOPE Monitor interface to configure your cell and partition network settings 5 5 Configuration Procedures 5 3 5 3 1 See 5 3 1 Configuring Network Settings 2 Use remote console interface to move the cell that your restored Service Processor is in back into the partition See 5 3 4 Moving Cells to Other Partitions 3 Use remote console interface for your partition to verify partition settings including customer data details for Call Home packets See 5 3 5 Specifying Partition Settings 4 Use remote console interface for your partition to verify user credentials See 5 3 6 Adding User Credentials using Remote console interface 5 Use remote console interface for your partition or cell to load Secure Socket Layer SSL certificates onto your Service Processor so as to eliminate browser startup w
8. default settings accidentally and possibly losing the factory or installation settings 4 1 Restoring Service Processor to Default Settings A Caution Restoring cell default settings is a drastic measure that requires configuring most of the settings on the Service Processor possibly including settings done in the factory or before or during installation Restoring default settings can have the following effects depending on whether you restore defaults on a boot cell a non boot cell or all cells in the system e Imposition of the following IP address settings Cell 172 26 1 cell Partition 172 26 2 cell Subnet mask 255 255 0 0 Gateway 0 0 0 0 or 172 26 1 250 depending on the management firmware implementation e Loss of all knowledge of multiple cell partitions That is the number of partitions can be the same as the number of cells where each partition consists of one cell e Loss of many partition settings such as SSL certificates You need to update IP addresses and update or verify other settings manually to be the correct values for your system Refer to 5 3 1 Configuring Network Settings for more information Before restoring default settings be sure that the partition is powered down Restore only one Service Processor at a time When you restore default settings a countdown to restart management firmware begins on the EXPRESSSCOPE Monitor LCD with the following options e Resta
9. environment Therefore consideration should be given to vii Safety Notices installing the equipment in an environment compatible with the maximum rated ambient temperature of 89 6 F Reduced air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised To prevent fires and damage to rack equipment and supply wiring make sure that the rated load of the power branch circuit is not exceeded Equipment nameplate ratings should be used when addressing this concern For more information on installation and wiring of power related facilities contact your electrician or local power company To prevent electrical shock connect all rack and rack support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulations in your country In the USA those wiring standards are regulated by Underwriter Laboratories UL in the U K by the Institution of Electrical Engineers IEE and in Canada by the Canadian Standards Association CSA ZAWARNING Some locations within the server have high voltage and therefore are very dangerous To avoid risk of electric shock turn off all server power and disconnect power cables before working inside the
10. file and then click Open Confirm the location in the select File to Load box and then click Load Wait several minutes and then click Refresh in your browser toolbar to reacess these pages Firmware Update File Browse j Display Current Firmware Status and Revision 003068 Figure 2 3 Management Firmware Updates Page 2 To update the management firmware on the partition click Browse on the firmware update page navigate to the location of the saved firmware update file and click Load The firmware revision is loaded and distributed to the Service Processor of each 2 3 Updating Management Firmware using Remote console interface member cell of the partition that is AC powered on The update takes several minutes to complete Initially a dialog box is displayed saying that the update is in progress When the update finishes all cells should have the same firmware level Each Service Processor performs a reset action and the connection to the remote console interface is lost Refresh the page and log on to restore the partition remote console interface Navigate to the firmware update page and click Display Current Firmware Status and Revision to check that the current management firmware level is correct A dialog box appears containing the current management firmware revision level for each cell in the partition as shown in Figure 2 4 All cells in the partition should have the same firmware level
11. reconfigure your Service Processor before troubleshooting or restoring another Service Processor See 5 2 Configuring After Restoring Default Settings for reconfiguration procedures 4 3 Configuring After Updating Management Firmware Section 5 Configuring the Service Processor After Restoring 5 1 5 2 5 2 1 This section provides information for reconfiguring your Service Processor after it is restored Configuring After Updating Management Firmware If you updated the management firmware on your Service Processor you do not need to configure because your network and customer data is persistent Configuring After Restoring Default Settings If you restored your Service Processors using commands in the Restore Defaults submenu on the EXPRESSSCOPE Monitor interface note that restoring default settings can have the following effects depending on whether you restore defaults on a boot cell a non boot cell or all cells in the system e Imposition of the following IP address settings Cell 172 26 1 cell Partition 172 26 2 cell Subnet mask 255 255 0 0 Gateway 0 0 0 0 or 172 26 1 250 depending on the management firmware implementation e Loss of all knowledge of multiple cell partitions That is the number of partitions can be the same as the number of cells where each partition consists of one cell e 1055 of many partition settings such as SSL certificates Reconfiguring Service Processor o
12. see Section 4 Restoring the Service Processor After restoring your Service Processor see 5 2 Configuring After Restoring Default Settings for reconfiguration procedures If there are still problems when you have restored and reconfigured your Service Processor return to the beginning of this section to continue troubleshooting Alternatively you can contact your service representative for resolving problems Cell Is Not Responding Perform the following troubleshooting steps when The partition summary page of the remote console interface reports an unknown state for one or more cells The EXPRESSSCOPE Monitor interface on the cell displays a truncated and sparse menu Rebooting the Service Processor To reboot your Service Processor locate the management board reset button on the rear of the cell and press it with a slim blunt tip tool for example the tip of a pen xx 3 Ls 002828F Management Board Reset Button Figure 3 4 Location of Management Board Reset Button After pressing the management board reset button on the cell both green and amber 3 5 Error Messages Displayed on EXPRESSSCOPE Monitor LCD 3 3 2 3 3 3 3 4 LEDs left of the reset button blink quickly Then after about 10 seconds the green LED blinks slowly indicating that the Service Processor is rebooted Normal operations can resume when you can access the partition remote console interface
13. server unit The main power of your server is turned off by turning off the power source to the server or removing the power cable Before touching the parts in the server wait for at least 10 to 15 seconds until residual voltage is discharged Online maintenance During and after servicing do not leave the server door open unless necessary to perform servicing viii AXSWARNING Take care not to short live components with conductive tools such as an adjustable wrench To prevent shock take care not to drop or leave conductive parts such as a screw in the server when servicing the system Be careful when accessing a fan or rotating parts to avoid cutting your hand or fingers Safety inspections When servicing the system check equipment that can cause harm due to deterioration and if necessary replace the part Safety Notices for Users Outside of the U S A and Canada PELV Protected Extra Low Voltage Integrity To ensure the extra low voltage integrity of the equipment connect only equipment with mains protected electrically compatible circuits to the external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions Earth Bonding For safe operation only connect the equipment to a b
14. the navigation buttons to select Network and then 4 press OK 5 Verify that the IP address displayed for the partition is the one you are using to remotely access the partition e Ifthe IP address is correct skip to 3 2 4 Rebooting the Service Processor e Ifthe IP address is 0 0 0 0 and DHCP is enabled Ensure that a Dynamic Host Configuration Protocol DHCP server is accessible and wait for an address to free up or contact your network administrator to request addresses The DHCP server may have temporarily run out of addresses for the network segment your system is on and is waiting to reclaim unused addresses or if your system was repartitioned recently the partition may be still acquiring an address f no DHCP server is accessible disable DHCP addressing and use static addressing instead 3 3 Loss of Communication With Partition Remote console interface e If the IP address is 0 0 0 0 and DHCP is disabled A Locate the static IP address that was assigned to the partition see initial installation documentation and set this IP address Refer to 5 3 1 Configuring Network Settings or the User s Guide Then use the EXPRESSSCOPEQ Monitor LCD to verify that the partition successfully obtained the address If the IP address remains as 0 0 0 0 check the main menu of the EXPRESSSCOPE Monitor LCD for error messages See 3 4 Error Messages Displayed on EXPRESSSCOPEQ Monitor LCD for more troubleshooting ti
15. 69 169 rolls up intelligently to 170 not 160 170rolls down intelligently to 169 not 179 e You can change octet values group of three digits easily by moving the cursor to the desired octet and then rolling the value up or down rather than changing each digit separately You cannot enter invalid values e All values are in decimal notation 3 When the value is set correctly press OK The EXPRESSSCOPE Monitor LCD displays a message to apply or cancel the changes as shown in Figure 5 4 EN132 51 201 15 3B BENE gt Apply New IP Addr Cancel 002987 Figure 5 4 Applying Address Changes 5 9 Configuration Procedures 4 Navigate to Apply New IP Addr and press OK Changes are applied and the display returns to the network menu 5 3 2 Resolving Partitioning Inconsistencies Navigate to the partitioning page of the remote console interface for the system and use it to resolve any inconsistencies amongst the cells in your partition NEC System 555800 1160 2 cells Partitioning System Use this page t modiy create or Use the latte 0 modify purShors or use the form fo add mew partmons All ceti and uration partition IP 304794504 are requiad 00 be On the ame LAN segment Partibons can be deleted by moving Me last into 4 s Partition 04 into a new paron I Inere sre sey inconsistencias or wamings listed you snould resolve fem Th
16. Note If a cell is not listed in the dialog box it is AC powered off or otherwise not communicating properly https Current revision status Succeeded last update and is at revision 1 2 3 0 Celli Succeeded last update and is at revision 1 2 3 0 Figure 2 4 Management Firmware Revision Status Section 3 Troubleshooting the Service Processor 3 1 3 2 3 2 1 This section provides information on how to troubleshoot problems with your Service Processor Possible Problem Symptoms for the Service Processor If your Service Processor displays one of the following problems you can try to troubleshoot the problem Or you can contact your service representative for resolving problems Symptom Refer to Unable to remotely access the partition remote 3 1 Loss of Communication With console interface Partition Remote console interface The partition summary page of the remote 3 3 Cell Is Not Responding console interface reports an unknown state for one or more cells The EXPRESSSCOPE Monitor interface on the 3 3 Cell Is Not Responding cell displays a truncated and sparse menu The EXPRESSSCOPE Monitor interface on the 3 4 Error Messages Displayed on cell displays an error message enclosed in EXPRESSSCOPE Monitor LCD quotation marks Loss of Communication With Partition Remote console interface Perform the following troubleshooting steps if you are no longer a
17. PRO Manager User s Guide e Conceptual Information Express5800 A1160 Technical Overview Individual copies of these documents can be downloaded from the Product Support Web Site support necam com Servers Enterprise A 1 Web Resources A 2 Web Resources Visit the following Web sites for information about your system Products and Services www necam com products This is the home page for products and services NECAM is offering Product Support support necam com Servers Enterprise This is the home page for customer support You can find many support resources through this page as well as information about who to contact for further support if needed A 2 Note Consumers are cautioned that Product performance is affected by system configuration software the application Customer data and operator control of the system among other factors While NEC Corporation of America products is considered to be compatible with many systems the specific functional implementation by the Customers of the product may vary Therefore the suitability of a product for a specific purpose or application must be determined by the Customer and is not warranted by NEC Corporation of America For more information telephone 1 866 269 1239 456 01807 000
18. SSCOPEQ Monitor interface of the cell for the Service Processor you are troubleshooting perform the following troubleshooting steps 1 Record the partition subnet mask and IP address a Onthe main menu on the EXPRESSSCOPE Monitor LCD use the navigation buttons to select Partition and then press OK b Onthe partition menu use the navigation buttons to select Network and then press OK c Onthe partition network menu use the navigation buttons to select View Settings and then press OK d Write down the subnet mask and IP address 2 Record the cell subnet mask and IP address a Onthe main menu on the EXPRESSSCOPE Monitor LCD use the navigation buttons to select Cell and then press OK b the cell menu use the navigation buttons to select Network and then press OK c cell network menu use the navigation buttons to select View Settings and then press OK d Write down the subnet mask and IP address 3 Verify that the subnet masks of the partition and cell are identical and the same as the subnet mask of all entities on the operations LAN Update your network settings as needed Refer to 5 3 1 Configuring Network Settings or the User s Guide 4 Verify that the IP addresses are in the same segment Update your network settings as needed Refer to 5 3 1 Configuring Network Settings or the User s Guide 3 8 Error Messages Displayed on EXPRESSSCOPEQ Monitor LCD 3 4 4 Mes
19. Service Processor Troubleshooting Guide EXPRESS5800 A1160 Proprietary Notice and Liability Disclaimer The information disclosed in this document including all designs and related materials is the valuable property of NEC Corporation of America Inc and or its licensors NEC Corporation of America and or its licensors as appropriate reserve all patent copyright and other proprietary rights to this document including all design manufacturing reproduction use and sales rights thereto except to the extent said rights are expressly granted to others The NEC Corporation of America product s discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Corporation of America To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of NEC Corporation of America is prohibited Trademarks Windows is a registered trademark of Microsoft Corporation Intel and Itanium are registered trademarks of Int
20. TP server before configuring any e mail alerts as follows 1 Navigate to the alert management page on the partition remote console interface 2 Click SMTP Settings The SMTP server address page appears as shown in Figure 5 8 5 15 Configuration Procedures NEC Partition Monitoring Summary Sensor Readings Event log Hardware Locator Intormation FRU Inventory Network Address SSL Certificate Time and Date User Management Remote Control KVMS Redirection Maintenance Fault information Diagnostic Tests Firmware Update Service Processors AU Ret esh Page vrsconswet System System 29456782 Partition Partition Simple Mail Transter Protocol SMTP Server Address To enable email alarts 0 be sent from your GMTP server enter the SMTP server address Nihe email addresses used for alerts are MOL handled by this server fen ve server must be configured as a server IP Address Subentt Disable SMTP Cancel Figure 5 8 SMTP Page 3 Type the IP address of the SMTP server The IP address of the SMTP server must be accessible from the public MLAN to enable management firmware to send e mail alerts 4 Click Submit A confirmation dialog box appears 5 Click OK The Alert Management page appears If the SMTP server is configured but you need to disable it temporarily or for maintenance purposes perform the following steps 1 Cl
21. are the Service Processors for the partition are reset and you lose your connection to these Firmware Summary Web pages To update the firmware click Browse browse to the location fo the new firmware file and then click Open Sensor Readings Confirm the location in the select File to Load box and then click Load Wait several minutes and then click Refresh in your EventLog browser toolbar to reacess these pages Hardware Locator Information Firmware Update File FRU Inventory Configuration Display Current Firmware Status and Revision Settings Alert Management Network Address SSL Certificate Time and Date User Management Remote Control KVMS Redirection Maintenance Fault Information Diagnostic Tests 4 Service Processors 003068 Figure 2 1 Management Firmware Update Page 3 Click Display Current Firmware Status and Revision A dialog box appears containing the current management firmware revision level for each cell in the partition as shown in Figure 2 2 All cells in the partition should have the same firmware level Note If a cell is not listed in the dialog box it is AC powered off or otherwise not communicating properly https A Current revision status 0 Succeeded last update and is at revision 1 2 3 0 Cell Succeeded last update and is at revision 1 2 3 0 Figure 2 2 Management Firmware Revision Status 2 2 Obtaining Re
22. arnings See 5 3 7 Eliminating Browser Startup Warnings using Remote console interface 6 Useremote console interface for your partition to verify alert notifications See 5 3 8 Configuring Alerts and the SMTP Server using Remote console interface Configuration Procedures This section provides detailed instructions for the possible configuration procedures you might want to perform Configuring Network Settings The Service Processor has a separate network connection for each cell and partition in the system If you display the network menu from a cell menu the values pertain to that cell If you display the network menu from a partition menu the values pertain to the partition to which the cell belongs All cells in a partition display the same partition values but unique cell values You can update partition values from any cell in the partition Note After your Service Processor is restored to default settings DHCP is not enabled and static IP addressing is used To enable DHCP addressing on your partition and cell 1 Onthe main menu of the EXPRESSSCOPEQ Monitor LCD on your cell use the navigation buttons to select Partition and then press OK 2 Onthe partition menu use the navigation buttons to select Network and then press OK 3 Onthe network settings menu use the navigation buttons to select Set DHCP and press OK The value changes to On Updating Network Settings 5 6 Configuration Procedures You can
23. ble to remotely access the remote console interface for your partition Pinging the Service Processor From a command prompt on your workstation enter the following command 3 1 Loss of Communication With Partition Remote console interface 3 2 2 ping Partition MLAN IP address If you can successfully ping your Service Processor it is possible that your Service Processor is temporarily busy try remotely accessing the remote console interface for your partition again later If you cannot successfully ping your Service Processor continue with the following troubleshooting procedures Verifying Network Access to Your System Determine whether there are any LAN network changes that can affect communication between your workstation and your system Consult with your network administrator and network topology support as necessary to make any adjustments for regaining your connection to your system and Service Processor 1 Check that your workstation is on the same LAN segment as your system or that your partition IP address is routable See 1 2 3 Workstation Requirements 2 f your partition IP address cannot be changed to a routable address add one of the non routable IP addresses to your workstation Check that there are no firewalls preventing communication between your workstation and system 3 Check that there is a network cable attached to the maintenance LAN port which is used by the Service Processor for netwo
24. el Corporation All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners PN 456 01807 000 December 2008 Copyright 2008 NEC Corporation of America 10850 Gold Center Drive Suite 200 Rancho Cordova CA 95670 All Rights Reserved Contents Section 1 Section 2 Section 3 rilgeje Ue To oes 1 1 1 1 Documentation Updates uoce e re t t Rute etu Eine pal 1 1 1 2 Preparing to Restore the Service 1 1 1 2 1 Identifying the Boot Gell eor tetto dra ert eee quer ots 1 1 1 2 2 Recording Partition 1 3 1 2 3 Workstation 44442222 222 1 3 1 3 Accessing the Service 2 2444000 1 3 1 3 1 Logging On to Partition Remote Console 1 3 1 3 2 Accessing EXPRESSSCOPE Monitor Interface 1 4 Upgrading the Service Processor 2 1 2 1 Checking Management Firmware Level using Remote console jpg fe 2 1 2 2 Obtaining Releases from the Support 2 3 2 3 Updating Management Firmware using Remote console interface 2 3 Troubleshooting the Service Processor 3 1
25. epeat steps 2 through 5 until the partition contains all desired cells and each cell is a member of one partition Specifying Partition Settings to the User s Guide 1 2 Navigate to the settings page of the partition remote console interface Click the link to display one of the following groups of settings and select or type the desired values Power Power cycle interval Power off cells on the next power down command Power restore policy o DOC power stays off when AC power is applied to cells in the partition default o DC power is turned on when AC power is applied to cells in the partition o DOC poweris restored to its previous state before AC power was removed from the cells in the partition Number of seconds of delay in restoring DC power when AC power is applied Boot cell primary and secondary General Partition name System GUID partition specific Fault Degraded partition Failing units Customer data Customer name and ID Customer address street city state or province postal code and country Configuration Procedures code as identified in the ISO 3166 standard Contact name Contact telephone number in international format console phone and remote phone the latter two are not required Contact e mail address not required Department and special handling instructions neither are required 3 Click Submit The settings a
26. etwork Menu erret nnmero another nnns 5 8 Figure 5 3 Setting IP Address Value eese 5 9 Figure 5 4 Applying IP Address 5 9 Figure 5 5 Partitioning Page cre e Lob tk tre Fa Rx RDUM 5 10 Figure 5 6 User Management 5 13 Figure 5 7 User Management Add New User 5 14 Figure 5 8 SMTP Page edem e eap 5 16 Figure 5 9 Alert Management Page nita lest ed E e e te 5 17 Figure 5 10 Alert Management Modify Email sense 5 18 Figure 5 11 Alert Management Modify SNMP Trap 5 19 Using This Guide Using This Guide This guide provides the information necessary for upgrading firmware on your Service Processor or troubleshooting software problems with your Service Processor Who Should Use This Guide This guide is intended for system administrators and facilities personnel who are responsible for installing and administering Express5800 A1 160 server Symbols and Conventions This guide uses the following text conventions and graphic symbols Warnings cautions and notes have the following meanings AXWARNING Warnings alert you to situations that could result in serious perso
27. ficates for each partition and cell Web interface as follows 1 Navigate to the SSL certificate page of the of the partition remote console interface or cell 2 For New X509 Certificate PEM format browse to the location of the file containing the desired signed certificate 3 For New Private RSA Key in PEM format browse to the location of the file containing the desired custom SSL key 4 Click Load The new values are loaded to the boot cell and displayed as the current values on the Web page The new certificates are not loaded to other cells in the partition or to other partitions If you change the boot cell for the partition you must load the SSL certificates again Because SSL certificates contain the Web server MLAN address you must regenerate them any time the MLAN address changes for a partition or cell Each MLAN address requires unique certificates Configuring Alerts and the SMTP Server using Remote console interface Management firmware can generate alerts from sensor readings events and faults Management firmware can send notifications of alerts using email or SNMP traps as described in the User s Guide If you want to send alert notifications using e mail you must first configure the Simple Mail Transfer Protocol SMTP server before configuring any email alerts Configuring the SMTP Server using Remote console interface If you plan to send alert notifications using email first configure the SM
28. ick SMTP Settings The SMTP server address page appears 2 Enterthe IP address of the SMTP server The IP address of the SMTP server must be accessible from the public MLAN to enable management firmware to send e mail alerts 3 Click Disable SMTP Configuration Procedures A confirmation dialog box appears 4 Click OK If you want to return to the Alert Management page without changing the IP address click Cancel on the SMTP server address page Configuring Alert Notifications using Remote console interface You can configure up to 13 destinations for alert notifications using the following procedure 1 Navigate to the alert management page on the partition remote console interface as shown in Figure 5 9 ystem123456752 mm Alert Management Partition To onadio email alerts to bie rom your SMTP cerver click SMTP Settings and order the server IP adress To conigure an alert Monitoring the alert in the list and men cick Modify To wat an el amp ct it and than click Sang Test Alert To clear an alan 461014 and Summary then click Clear Entry 5 ment Entry Server ity Level Destination Adit ews Hanfware Locator 2 None 0000 Intormation 3 None 0000 FRU Inventory 4 None 0060 Configuration 5 Nana 0000 00 None 0000 jor Men Management 2 4 Nowe 0000 Metwork Address 8 None 0000 SSL Certificate 9 None 0000 Time and Date 10 None 0000 User Manageme
29. ick Submit The partition appears in the table with the boot cell as a member Move additional cells into the new partition if desired using the procedure in 5 3 4 Moving Cells to Other Partitions Moving Cells to Other Partitions You can move cells to a partition only if the cell you want to move is not running in another partition This procedure establishes the partition membership To move cells to an existing partition 1 2 3 Navigate to the partitioning page of the remote console interface for the system Click Move cells between partitions For each partition select a cell that you want to include in the partition membership The partition boot cell is selected when a partition is created Refer to the User s Guide Note If you move the boot cell for one partition to another partition you must select a different boot cell for the first partition refer to the User s Guide Click Submit If the management firmware level on the cell is different from the level on the partition a dialog box appears Click OK to proceed with updating the firmware automatically on the cell for the 5 11 Configuration Procedures 9 9 5 Each partition has unique settings for which you can use the default values or specify other values using the following procedure For more information on the settings refer partition or click Cancel to skip updating the firmware level and the cell is not added to the partition R
30. intenance Fault Information Diagnostic Tests Update Service Processors C Refresh Page Onconnect 003077 Figure 5 10 Alert Management Modify Email Configuration Procedures Partition Monitoring Summary Sensor Readings Event Log Hardware Locator Information FRU lnventory Configuration Network Address SSL Certificate Time and Date User Management Remote Control KVMS Redirection Maintenance Fault Information Diagnostic Tests Firmware Update Service Processors I Refresh Page Disconnect System System 23456789 Partition Partitiono Alert Management Modify Select an Alert Type and an Event Severity from the following Bets Enter the additional required information for the selected Alert Type SNMP Trap Event Severity Suber Cancel 003056 Figure 5 11 Alert Management Modify SNMP Trap Alternatively click Cancel to return to the Alert Management page without modifying the alert definition and skip the rest of this procedure 4 Select SNMP Trap or Email from the Alert Type list 5 Select the minimum severity level from the Event Severity list All events having the selected severity level or greater result in the alert being sent 6 Fore mail alerts type values for the following Email Address the destination e mail address Subject Message the text of the e mail message 7 Fo
31. is page is intended only os MM fot multicull systems Only one user should be performing partiboning actors at a one Partiboning Web page ache Maintenance v0 Move cells between partitions Cell Access Boot cell Membership Parttion name H Currert Chanpe Cell T Refresh Page t Select Parniiont 1 Select cel Create pew partition Lm Figure 5 5 Partitioning Page Note The host operating system cannot be running when you submit partitioning actions Refer to the User s Guide for more information on perform partitioning tasks 5 3 3 Creating Partitions You can create a partition only if the cell you want to have as the boot cell is not running in another partition This procedure establishes the partition name boot cell and certain Configuration Procedures 5 3 4 settings To create a new partition 1 2 4 Navigate to the partitioning page of the remote console interface for the system Click Create new partition Select the boot cell from the list Type the partition name which can have up to 16 characters including letters numbers and spaces Select one of the following options e Obtain an IP address automatically use DHCP Use the following settings If you selected Use the following settings type values for the following parameters IP address e Subnet mask e Gateway Cl
32. leases from the Support Site 2 2 Obtaining Releases from the Support Site If you need to install later release levels such as management firmware or BIOS you can obtain the desired versions from the Product Support Web Site http support necam com servers Enterprise 2 3 Updating Management Firmware using Remote console interface You can determine the management firmware levels on the Service Processors and update the firmware if necessary provided you can access the partition remote console interface as follows 1 Navigate to the firmware update page of the partition remote console interface as shown in Figure 2 3 System System123456789 RI EC Partition Partitiono Partition Monitoring Summary Sensor Readings EventLog Hardware Locator Information FRU Inventory Configuration Settings Alert Management Network Address SSL Certificate Time and Date User Management Remote Control KVMS Redirection Maintenance Fault Information Diagnostic Tests 2 9 94 46 46 Service Processors Firmware Update You can update the management firmware for any cells that make up this partition and that are powered on When you update the mangement firmware the Service Processors for the partition are reset and you lose your connection to these Firmware Web pages To update the firmware click Browse browse to the location fo the new firmware
33. lt Settings If you can access the partition remote console interface you are troubleshooting update the management firmware level on the associated Service Processor to see if problems can be resolved with more recent firmware See Section 2 Upgrading the Service Processor for more information on upgrading your firmware The partition must be DC powered down before you restore the associated Service Processors to default settings Only restore one Service Processor at a time do not restore multiple Service Processors simultaneously Restoring Service Processor to Default Settings If you cannot access the partition remote console interface you are troubleshooting and none of the troubleshooting procedures resolve your problems you need to restore your Service Processor to its default settings and then reconfigure it Use the EXPRESSSCOPE Monitor interface on the cell of the Service Processor you are troubleshooting to restore default settings to the Service Processor Default Settings Default settings are values that management firmware can set for cells and partitions These settings can be different from the settings that are delivered from the factory or that result from installation procedures The Restore Defaults submenu on the cell menu provides commands for restoring the cell default settings to the management firmware values or returning without restoring the cell default settings This two stage process prevents restoring the
34. ms Error Messages Displayed on EXPRESSSCOPE Monitor LCD This section lists error messages displayed enclosed in quotation marks on the EXPRESSSCOPEQ Monitor interface on the cell and troubleshooting tips for resolving each error 3 6 Error Messages Displayed on EXPRESSSCOPEQ Monitor LCD 3 4 1 Message ID Indeterminate This message indicates that the cell interconnect cables for your system are not connected correctly Solution Connect your cell interconnect cables according to cabling details in the Hardware Installation Guide or the Service Guide 3 4 2 Message ID Conflict This message indicates that two or more cells in your system are using the same cell number Solution Perform the following troubleshooting procedures Checking Cell Interconnect Cable Connections Check the following e All cell interconnect cables for your system are present and correctly cabled see the Hardware Installation Guide or Fault Isolation and Servicing Guide for cabling details e The A and B connectors not reversed All cables are securely seated and thumbscrews are snug Restoring the Service Processor to Default Settings Restoring the Service Processor to default settings is a drastic measure that requires configuring most of the settings on the Service Processor possibly including settings configured in the factory or before or during installation The partition must be DC powered down bef
35. n a Non boot Cell If your restored Service Processor is not in a boot cell perform the following 1 Use the EXPRESSSCOPE Monitor interface to configure your cell IP address 5 4 Configuring After Restoring Default Settings 5 2 2 5 2 3 See 5 3 1 Configuring Network Settings Use remote console interface for your system to resolve any inconsistencies you notice on the partitioning page See 5 3 2 Resolving Partitioning Inconsistencies Use remote console interface for your partition or cell to load Secure Socket Layer SSL certificates onto your Service Processor so as to eliminate browser startup warnings See 5 3 7 Eliminating Browser Startup Warnings using Remote console interface Reconfiguring Service Processor on a Boot Cell If your restored Service Processor is in a boot cell perform the following 1 Use the EXPRESSSCOPE Monitor interface to configure your cell and partition network settings See 5 3 1 Configuring Network Settings Use remote console interface for your system to create your partition See 5 3 3 Creating Partitions Use remote console interface for your partition to specify partition settings including customer data details for Call Home packets See 5 3 5 Specifying Partition Settings Use remote console interface for your partition to add user credentials See 5 3 6 Adding User Credentials using Remote console interface Use remote console interface for your partition or
36. nal information that could not be included in this guide You can also download any additional documentation or software updates you might need Identifying the Boot Cell Depending on whether you are restoring a Service Processor in the boot cell additional reconfiguration tasks such as specifying partition settings or configuring alert notifications might be required Preparing to Restore the Service Processor You can determine if your Service Processor is in the boot cell by checking the Preparing to Restore the Service Processor EXPRESSSCOPE Monitor LCD on your cell or checking the remote console interface partition settings page for the partition the cell is in OO000000000000000000 00000000000000 0000 00000000000000 DODOBO 002957A Boot Cell Indicator Figure 1 1 EXPRESSSCOPE Monitor LCD Main Screen Layout System Expres35800 A1160 2 cells NEC Partition Do not power off the cells in this partition on next Power Down vs d only for the next Power Down mis is a seng Powet Restore Policy Sensor Readings 0 DC stays off when AC ts applied to Me cells in this panton DC tuned on when AC is applied to the in th s partition O Rettore DC to its state prior to AC loss FRU Inventory Delay in restoring DC power when AC ts applied 0 684235 0 seconds enfiguration amp 3 Alen
37. nal injury or loss of life ZJNCAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described B Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER W File names are printed in uppercase letters For example AUTOEXEC BAT Related Documents In addition to this guide the following system documentation is useful m NECCare Guide The NECCare Guide contains information about NEC s warranty and server registration vi Safety Notices Safety Notices AXWARNING To avoid a risk of injuries maintenance procedures require trained technical personnel In maintenance procedures with voltages of 42 4V peak or 60Vdc or more take safety measures such as wearing insulated rubber gloves Performing work without these measures may cause electric shock In an emergency such as a dangerous event that requires turning off the power supply turn off the breaker at the rear of the server Turning off the breaker may cause data destruction Therefore users should determine when to turn off the breaker in accordance with specified operation criteria The server is equipped with a front stabilizer Engage the front stabilizer during installation For stability and to di
38. nt None 0000 12 None 8000 Remote Control 12 Nons 0000 KVMS Redirection Maintenance Fault Information Diagnostic Teste SMIP Settings Test Alert Firmware Update Service Processors T Refresh Page E pisconnect Figure 5 9 Alert Management Page 2 Make one of the following selections e Select an existing alert destination that you want to modify or to send a test alert to check its validity e Select a blank entry the destination address is zeros to define a new alert destination 3 Click Modify to modify an alert definition or define a new alert destination as an e mail or SNMP trap alert type 5 17 Configuration Procedures The Alert Management Modify page appears as shown in Figure 5 10 and Figure 5 11 System y31em122458789 NIEC Partition Partition Alert Management Modify Partition Setect on Alert Type and Event Seventy the following bets Enter Ihe additional required informabon for the selected Monitoring Alert Type Summary Sensor Readings Alert Type Email Event Log Hardware Locator Event Severity Warring v Information ar FRU Inventory Configuration Email Address haret biyGuanisys com S CHR ERR 1 7 Alert Manageme ee Kona test stent Network Address SSL Certificate Message Time and Date User Management i Remote Control um KVMS Redirection Ma
39. on documentation and set it Refer to 5 3 1 Configuring Network Settings or the User s Guide Then use the EXPRESSSCOPE Monitor LCD to verify that the partition successfully obtained the address e fthe IP address remains as 0 0 0 0 check the main menu of the EXPRESSSCOPEQ Monitor LCD for other error messages Message Switch Error This message indicates that the Ethernet switch on the Service Processor was not able to initialize correctly Solution Reboot your Service Processor Locate the management board reset button on the rear of the cell and press it with a slim blunt tip tool for example the tip of a pen 002828F Management Board Reset Button Figure 3 5 Location of Management Board Reset Button After pressing the management board reset button on the cell both green and amber LEDs left of the reset button blink quickly Then after about 10 seconds the green LED blinks slowly indicating that the Service Processor is rebooted Normal operations can resume when you can access the partition remote console interface usually after another 30 seconds 3 10 Section 4 Restoring the Service Processor 4 1 4 2 4 2 1 This section provides information on how to restore your Service Processor After restoring your Service Processor continue to Section 5 Configuring the Service Processor After Restoring to reconfigure your Service Processor Before Restoring to Defau
40. ore you restore the associated Service Processors to default settings Only restore one Service Processor at a time do not restore multiple Service Processors simultaneously To restore your Service Processor to default settings see Section 4 Restoring the Service Processor After restoring your Service Processor see 5 2 Configuring After Restoring Default Settings for reconfiguration procedures If there are still problems when you have restored and reconfigured your Service Processor return to the beginning of this section to continue troubleshooting Alternatively you can contact your service representative for resolving problems 3 7 Error Messages Displayed on EXPRESSSCOPE Monitor LCD 3 4 3 Message Segment Conflict This message indicates that IP addresses for your partition and cell are not on the same segment Your system requires that the IP address for the partition be on the same segment as the IP address for the cell The segment is defined by the subnet mask which consists of the group of addresses with identical bits set in the portions of the IP address corresponding to the 1s in the mask For example if the subnet mask is 255 255 255 0 then all the IP addresses with the first three of the four octets identical are in the same segment This means that 192 64 12 0 through 192 64 12 255 are in the same segment and 192 64 13 0 through 192 64 13 255 are in another segment Solution Using the EXPRES
41. ps 3 2 4 Rebooting the Service Processor To reboot your Service Processor locate the management board reset button on the rear of the cell and press it with a slim blunt tip tool for example the tip of a pen s emm LA 002 28 Management Board Reset Button Figure 3 3 Location of Management Board Reset Button After pressing the management board reset button on the cell both green and amber LEDs left of the reset button blink quickly Then after about 10 seconds the green LED blinks slowly indicating that the Service Processor is rebooted Normal operations can resume when you can access the partition remote console interface usually after another 30 seconds If there are still problems when the Service Processor is rebooted continue with the following troubleshooting procedures 3 2 5 Restoring the Service Processor to Default Settings Restoring the Service Processor to default settings is a drastic measure that requires 3 4 Cell Is Not Responding 3 3 3 3 1 configuring most of the settings on the Service Processor possibly including settings configured in the factory or before or during installation The partition must be DC powered down before you restore the associated Service Processors to default settings Only restore one Service Processor at a time do not restore multiple Service Processors simultaneously To restore your Service Processor to default settings
42. r SNMP trap alerts type a value for Destination IP Address The value is the IP address of the computer on which the background process that watches for SNMP traps runs 8 Click Submit A confirmation dialog box appears 9 Click OK The Alert Management page appears displaying the new information Configuration Procedures 10 Select the alert destination and click Send Test Alert to check the validity of the configured destination 5 20 Appendix A Related Documents and Web Resources This appendix lists documents and Web resources that provide additional information about Express5800 A1160 systems A 1 Express5800 A1160 Documentation Library The documentation library for Express5800 A1160 systems includes the following categories and documents e Planning for Server Arrival Express5800 A1160 System Planning Guide e Installing and Configuring the Server Express5800 A1160 Hardware Installation Guide Express5800 A1160 Hardware Installation Quick Setup Guide Express5800 A1160 Software Installation and Configuration Guide e Reinstalling Software Express5800 A1160 Service Processor Troubleshooting and Upgrade Guide e Servicing the Server service representatives only Express5800 A1160 Service Guide e Operating the Server Express5800 A1160 User s Guide ESMPRO Agent for Linux User s Guide ESMPRO Agent for Windows User s Guide ESMPRO Alert Manager User s Guide ESM
43. re updated as specified 5 3 6 Adding User Credentials using Remote console interface To add new user credentials 1 Navigate to the user management page of the partition remote console interface refer to Figure 5 6 A list of sets of user credentials appears on the page System Exprez 5900 1160 2 calls em User Management Partition The foftowing liats 44 utara wha can access the Management emer tough these web pages octhr ugh an extermal Monitoring and feir associated network privileges Select a user from the list and men click Modify User or Delete User to modify te user Summary Sattings of delete the user To add a new User click Add User Sensor Readings Event Log User Mame Wetwotk PriMdege Hardware Locate CITHENMENCIT THEN information Admires yator N mmeytr tor FRU inventory TEST Admin tator Configuration Settings Alert Management Network Address SSL Certificate Time and Date Doc User Management Remote Control KVMS Redliecilon Maintenance Fault Information Diagnostic Tests Firmware Update Add User Delete User Service Processors D Refi est Page D pisconnect Figure 5 6 User Management Page 2 Click Add User Configuration Procedures The add new user page appears as shown in Figure 5 7 System Express5900 A1160 2 celis NIEC Partition Partitiono Add New Use r Partition Monitoring Summary
44. rk traffic i 3 a aaa a e a n emm rom D iaaa ct p 4 4 zi 14 ALIA eoo Maintenance LAN Partition LAN Port Ports Figure 3 1 Location of Maintenance LAN Port 4 Checkthat the cell has AC power 5 Check that all cell interconnect cables for your system are present and correctly cabled the A and B connectors are not reversed and all cables are securely seated and thumbscrews are snug 3 2 Loss of Communication With Partition Remote console interface See the Hardware Installation Guide or Service Guide for cabling details 6 If you are using a network hub for the network connections surrounding your system reset or reboot the network hub to attempt to clear any possible network problems If none of the previous steps resolve your communication problem with your Service Processor continue with 3 2 3 Verifying Partition Network Settings 3 2 3 Verifying Partition Network Settings 1 Using the EXPRESSSCOPE Monitor interface on the individual cells in your system locate your boot cell OOOOO0000000000000000 OOOOO0000000000000000 00000000000000 0000 OOOO0000000000 OOOBO 002957A Boot Cell Indicator Figure 3 2 Location of Boot Cell Indicator on Main Screen of EXPRESSSCOPE Monitor Interface 2 Onthe main menu of the EXPRESSSCOPE Monitor LCD on your boot cell use the navigation buttons to select Partition and then press OK 3 Onthe partition menu use
45. rkstation Requirements To access your Service Processor through the partition remote console interface ensure that your workstation is on the same LAN segment as your system or that your partition IP address is routable If a partition or cell in your system does not use a routable IP address it is not accessible to network entities beyond its LAN segment that is network routers do not forward traffic to or from the partition or cell Note IP addresses in the following ranges are not routable e 10 0 0 0 to 10 255 255 255 172 16 0 0 to 172 31 255 255 e 192 168 0 0 to 192 168 255 255 Accessing the Service Processor Procedures in this guide might require you to access your Service Processors You can access each Service Processor remotely through the partition remote console interface or through the EXPRESSSCOPE Monitor interface on the front of each cell Logging On to Partition Remote Console Interface To access the partition remote console interface 1 Type the maintenance LAN MLAN address of the partition in the browser address box Note The MLAN adaress is the IP address on the partition and cell menus on the EXPRESSSCOPE Monitor interface A log on dialog box appears 2 Type valid user name and password and click Log On Management firmware authenticates the credentials before displaying the requested remote console interface Accessing the Service Processor 1 3 2 Accessing EXPRESSSCOPE Moni
46. rt immediately by pressing OK e Wait for the countdown to complete before restarting e Remove AC power such as when you intend to power up in a new environment Caution Do not remove AC power unless the partition is shut down 4 2 Restoring Service Processor to Default Settings 4 2 2 4 2 3 Restoring the Default Settings 1 Ensure that the partition is DC powered down 2 Record the partition network settings a Onthe main menu on the EXPRESSSCOPE Monitor LCD use the navigation buttons to select Partition and then press OK b Onthe partition menu use the navigation buttons to select Network and then press OK c Onthe partition network menu use the navigation buttons to select View Settings and then press OK d Write down the settings for later use 3 Record the cell network settings a Onthe main menu on the EXPRESSSCOPE Monitor LCD use the navigation buttons to select Cell and then press OK b Onthe cell menu use the navigation buttons to select Network and then press OK c Onthe cell network menu use the navigation buttons to select View Settings and then press OK d Write down the settings for later use 4 Onthe cell menu use the navigation buttons to select Restore Defaults and then press OK 5 Confirm that you want to restore your Service Processor to default settings Configuring After Restoring After restoring your Service Processor to default settings
47. sage Segment Down This message indicates that the partition or cell has not obtained an IP address Solution This is often a transient state However if the error message is displayed for more than a minute perform the following troubleshooting steps 1 On the main menu of the EXPRESSSCOPEQ Monitor LCD on your boot cell use the navigation buttons to select Partition and then press OK On the partition menu use the navigation buttons to select Network and then press OK On the partition network menu use the navigation buttons to select View Settings and then press OK Perform the following steps depending on whether Dynamic Host Configuration Protocol DHCP is enabled or disabled e If the IP address is 0 0 0 0 and DHCP is enabled Ensure that a Dynamic Host Configuration Protocol DHCP server is accessible and wait for an address to free up or contact your network administrator to request addresses The DHCP server may have temporarily run out of addresses for the network segment your system is on and is waiting to reclaim unused addresses or if your system was repartitioned recently the partition may be still acquiring an address f no DHCP server is accessible disable DHCP addressing and use static addressing instead e ifthe IP address is 0 0 0 0 and DHCP is disabled A Locate the static IP address that was assigned to the partition see initial installation documentation and set this IP address
48. stribute the weight also attach side stabilizers Otherwise the rack may topple over and cause injuries If you extend two or more devices from the rack at the same time the rack may topple over on you Extend only one device from the rack at a time Exercise great care not to hurt your fingers on the rail when you mount dismount the equipment into from the rack Lithium batteries can be dangerous Improper handling of lithium batteries may result in an explosion Dispose of lithium batteries as required by local ordinance Replace only with the same or equivalent type battery A liquid crystal display is used in this server When handling a damaged liquid crystal display take care to avoid exposure to the liquid inside the liquid crystal display The liquid can cause bodily harm In the event the liquid is ingested gargle at once and consult a doctor immediately If the liquid comes in contact with skin or gets into the eyes wash the skin with cool running water or flush the eye with cool running water for at least 15 minutes and consult a doctor The DVD ROM drive uses a laser beam Do not look or insert a mirror inside while the system is on A laser beam is invisible if your eyes get exposed to it there is a risk of losing your eyesight Elevated Operating Ambient Temperature If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than the room ambient
49. te First be sure that DHCP is off e Revert Changes to exit the menu without making changes Note If the menu times out changes are reverted by default For example to set the IP address a Ifthe value of Set DHCP on the network menu is On navigate to Set DHCP and press OK The value changes to Off b Navigate to Set IP Addr and press OK The Set IP Addr screen appears c Follow the instructions in Updating Network Values to set the value appropriately Navigate to Commit Changes on the network menu and press OK The EXPRESSSCOPE Monitor LCD displays a message to confirm the commitment Press OK The changes are committed and the setting reservation is released 5 8 Configuration Procedures Updating Network Values When you submit a command to update a network value the current value appears on the EXPRESSSCOPE Monitor LCD with a blinking cursor under one digit refer to Figure 5 3 Set IP Addr 192 061 201 168 Figure 5 3 Setting IP Address Value 1 Use the left and right navigation arrows to move the cursor to the desired digit 2 Usethe up and down navigation arrows to adjust the value under the cursor where the following behavior applies e Roll up and roll down actions that is increasing or decreasing the values have intelligent behavior For example fthe current value is 168 and the cursor is on the rightmost digit 8 when you press the up arrow the value 168 rolls up to 1
50. tor Interface The EXPRESSSCOPE Monitor interface is on the front of each cell You must be physically present to operate the buttons and view the LCD and LEDs 1 4 Section 2 Upgrading the Service Processor 2 1 This section provides information on how to upgrade your Service Processors to a new level Note You cannot reload the same level of software on to your Service Processor Checking Management Firmware Level using Remote console interface Check the management firmware level on the Service Processors for the partition as follows 1 Logon to the partition remote console interface as follows a Open a browser on a management server or connected workstation b Type the maintenance LAN MLAN address of the partition in the browser address box Note The MLAN adaress is the IP address of the partition A log on dialog box appears Type a valid user name and password and click Log On Management firmware authenticates the credentials and then displays the summary page for the partition 2 Click Firmware Update in the left column The firmware update page appears as shown in Figure 2 1 2 1 Checking Management Firmware Level using Remote console interface System System123456789 RI EC Partition Partitiono Firmware Update Partition You can update the management firmware for any cells that make up this partition and that are powered on When you update Monitoring the mangement firmw
51. uilding supply that is in accordance with current wiring regulations in your country In the USA those wiring standards are regulated by Underwriter Laboratories UL in the U K by the Institution of Electrical Engineers IEE and in Canada by the Canadian Standards Association CSA Section 1 Introduction 1 1 1 2 1 2 1 This guide provides the information necessary for upgrading firmware on your Service Processor or troubleshooting software problems with your Service Processor This guide is intended for system administrators and service representatives who are responsible for installing and administering servers You might need to load software onto your Service Processor in one of the following situations e A management firmware upgrade becomes available e Troubleshooting procedures recommend restoring to default settings and then upgrading to new software Note You cannot load the same level of software on to your Service Processor Documentation Updates This document contains all the information that was available at the time of publication The latest version of the document may be found in the Product Support Web Site http support necam com servers Enterprise Preparing to Restore the Service Processor Before you begin any upgrading or troubleshooting procedures be sure to check the Product Support Web Site for additional instructions or late breaking information related as it might provide additio
52. update network settings in response to changes in your site configuration unless a DHCP server is enabled and IP addresses are assigned automatically To update settings 1 Open the desired partition or cell menu 2 Navigate to Network and press OK The network menu for the partition or cell opens 3 Navigate to Update Settings and press OK The EXPRESSSCOPE Monitor LCD displays a message that the settings are reserved for you to update as shown in Figure 5 1 BENow Reserved OK to Cont 002983 Figure 5 1 Settings Reserved Other client applications that attempt to update the settings receive a message that these settings are reserved Well behaved clients such as the EXPRESSSCOPE Monitor interface and the remote console interface do not change reserved settings However other client applications are not precluded from changing these settings Changes made by any client applications appear on the LCD 4 Press OK to continue updating settings An expanded network menu appears as shown in Figure 5 2 5 7 Configuration Procedures B ElNetvork View Settings Commit Changes Revert Changes Set DHCP On Set IP Addr Set IP Mask Set Gateway Addr 002984 Figure 5 2 Expanded Network Menu Navigate to the desired command such as one of the following press OK and follow the instructions related to the command e Set IP Addr to change the IP address No
53. usually after another 30 seconds If there are still problems when the Service Processor is rebooted continue with the following troubleshooting procedures Checking Cell Interconnect Cable Connections Check the following e All cell interconnect cables for your system are present and correctly cabled see the Hardware Installation Guide or Service Guide for cabling details e The A and B connectors not reversed e All cables are securely seated and thumbscrews are snug Restoring the Service Processor to Default Settings Restoring the Service Processor to default settings is a drastic measure that requires configuring most of the settings on the Service Processor possibly including settings configured in the factory or before or during installation The partition must be DC powered down before you restore the associated Service Processors to default settings Only restore one Service Processor at a time do not restore multiple Service Processors simultaneously To restore your Service Processor to default settings see Section 4 Restoring the Service Processor After restoring your Service Processor see 5 2 Configuring After Restoring Default Settings for reconfiguration procedures If there are still problems when you have restored and reconfigured your Service Processor return to the beginning of this section to continue troubleshooting Alternatively you can contact your service representative for resolving proble

NEC Express5800/A1160 Troubleshooting

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