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NEC Express5800/320Ma User's Guide

1. Sample Configuration 10 e Low Threshold Warning The amount of available memory that would initiate a warning less severe than an alarm The default is 40 megabytes e Low Threshold Alarm The amount of available memory that would initiate an alarm The default is 20 megabytes High Threshold Warning and High Threshold Alarm are grayed out for this instance Put your changes into effect by following the procedure in Making Changes Effective on page 4 8 Configure Page File Usage To configure Page File Usage 1 On the Express5800 320Ma Monitored Instances tab select Page File Usage in the Select Instance box 2 f Enable alerts for selected instance is not checked check it 3 In Scan poll rate in seconds enter the number of seconds to scan the instance The default is 30 In Email Alert ID select the alert to send in the event of a threshold violation This will be either the default alert ID or one you created In Program to launch optional click the ellipsis to browse to and select the program Click Open to select the program Check Scan Retry if it is not already checked and enter values for Number of scan retries The default is 3 e Scan retry poll rate in seconds The default 30 Check Scan Idle if necessary to enable specification of a Time between alerts in seconds value The default is 3600 The Percent radio button is automatically selected since page file usage is
2. SAM Instances Event Log Messages The Event Log instances detect when the Windows Event Log receives a System or Application error or warning message There is a separate instance for entries logged as Warnings and entries logged as Errors SAM can monitor the following e Event Log Application Error Messages e Event Log Application Warning Messages e Event Log System Error Messages e Event Log System Warning Messages Warnings and Errors report whatever the monitored source has been programmed to report as warnings or errors to the Event Log Event Log Warnings report problem conditions Event Log Errors report device or application failures This instance will not report the informational messages that monitored sources can also generate The Event Log instances are on by default for Errors and off by default for Warnings Memory Available Memory Available is the size in megabytes of the virtual memory currently available in the system This quantity combines the size of RAM plus the size of the system page file that is physical RAM plus the swap file Running out of virtual memory can cause system instability or even application failures If the amount of memory regularly falls below a threshold amount for example 4 MB you may want to install more memory or increase the size of the paging file The Memory Available instance is on by default Page File Usage Page File Usage is the percentage of the page file curren
3. Software Availability Manager Instance Parameters If an instance s value exceeds its threshold e and Scan retry is disabled a threshold violation has occurred In this case SAM does whatever it has been configured to do in the event of a threshold violation For instance it might send email notification or run a program e and Scan retry is enabled there is not yet a threshold violation and SAM continues to scan at the Scan retry poll rate in seconds NOTE See How SAM Scans an Instance on page 2 7 for more information about the scan related parameters The maximum value for this parameter varies per instance Email Alert ID A user defined string that identifies the alert to be sent This box must contain either the value Default if the associated instance will send the default alert or an identifier you created in the Email Alert Setup tab Creating a nondefault alert ID and associating it with an instance is described in Nondefault Alert Notification on page 3 4 The string may be of any length Default is the default setting Program to launch optional The full path name of the program you want to launch execute in the event of a threshold violation The program that runs must not be interactive as no window is displayed Also the program must exit by itself This box is left blank by default Figure 2 3 shows some of the parameters related to scanning See How SAM Scans an Instance on
4. The threshold values supplied for this instance apply to each logical disk in the system If any logical disk s free space falls below the configured threshold for instance 596 SAM would send email notification assuming you configured the instance to do so Event Log Application Error Messages Application Warning Messages System Error Messages System Warning Messages The Event Log instances detect when the Event Log receives a System or Application error or warning message Memory Available The size in megabytes MB of the virtual memory currently available in the system This quantity combines the size of RAM memory plus the size of the system page file Running out of virtual memory can cause system instability or even application failures Page File Usage The amount of page file currently in use This can help determine whether the page file is too small for your system Overview of the Software Availability Manager 1 3 Event Log Messages from SAM Using Email and Executing Programs To send email notification or to have specified programs run automatically when certain threshold values are reached you must first configure the SAM email facility See Configuring Email on page 3 1 for instructions on how to configure the SAM email facility Event Log Messages from SAM Like any Windows service SAM sends the following kinds of messages to the Event Log e Informational messages such as service st
5. depending on the instance being monitored For instance you should configure both low disk space on the one hand and a too high rate of CPU usage on the other to generate alarms Figure 2 4 shows the threshold settings as well as the Units parameters on the Express5800 320Ma Monitored Instances tab The figure shows High Threshold Warning and High Threshold Alarm as they might be set for the CPU Usage instance A CPU Usage level of 8096 causes a High Threshold Warning a 9096 usage level causes a High Threshold alarm The Disk Free Space instance uses low thresholds You might have the system generate a warning when it detects a Disk Free Space value of 2096 and an alarm when it detects only 10 The threshold values are e Low Threshold Warning The threshold is a low value causing a warning alert notification The next lower threshold causes an alarm e High Threshold Warning The threshold is a high value causing a warning alert notification The next higher threshold causes an alarm e Low Threshold Alarm The threshold is a low value causing an alarm e High Threshold Alarm The threshold is a high value causing an alarm Except for the System Event Log which has no thresholds you configure instances with either a low or high condition as appropriate Also you have the option of defining only one condition for example Low Threshold Alarm without defining a Low Threshold Warning SAM Settings Reference 2 5 Alert
6. normal Issue RTN message Issue an Scan retry Alert enabled Issue an alert RTN Return To Normal msft001 2 8 Express5800 320Ma Software Availability Manager How SAM Scans an Instance Figure 2 6 Scanning Diagram Part 2 Scan idle enabled Time between alerts expired Scan poll rate expired RTN or greater alert severity Yes RTN Return To Normal msft002 SAM Settings Reference 2 9 How SAM Scans an Instance 2 10 Express5800 320Ma Software Availability Manager Chapter 3 Configuring the Software Availability Manager This chapter explains how to configure email and the instances you want the ftServer Software Availability Manager SAM to monitor It presents the following topics e Configuring Email e Setting Up SAM to Run a Program e Changing Default Values of the Instance Parameters e SAM Instances Configuring Email To enable SAM to send email alerts automatically your server must be running a MAPI compliant email client like Microsoft Outlook You must configure the SAM service to use an account that has administrative privileges and permissions to the email profile Before you configure email perform these steps 1 Right click My Computer and click Manage 2 Double click Services and Applications and then click Services 3 Onthe right hand panel right click ftServer Software Availability Manager and click Properti
7. Enable alerts for selected instance All other boxes on the Express5800 320Ma Monitored Instances tab are grayed out when configuring Event Log instances However the Messages radio button is checked indicating that the only inputs into these instances are messages Put your changes into effect by following the procedure in Making Changes Effective on page 4 8 Configuring Memory Available 4 6 To configure Memory Available 1 9 On the Express5800 320Ma Monitored Instances tab select Memory Available in the Select Instance box If Enable alerts for selected instance is not checked check it In Scan poll rate in seconds enter the number of seconds to scan the instance The default is 30 In Email Alert ID select the alert to send in the event of a threshold violation This will be either the default alert ID or one you created In Program to launch optional click the ellipsis to browse to and select the program Click Open to select the program Check Scan Retry if it is not already checked and enter values for e Number of scan retries The default is 3 e Scan retry poll rate in seconds The default 20 Check Scan Idle if necessary to enable specification of a Time between alerts in seconds value The default is 3600 The Megabytes radio button is automatically selected since memory available is measured in megabytes Specify values for Express5800 320Ma Software Availability Manager
8. SAM monitors for example CPU usage free disk space and so on A description of the instances and related settings follows The Enable alerts for selected instance setting enables warnings and alarms to be generated when the monitored component highlighted in the Select Instance menu exceeds its thresholds Figure 2 1 shows alerts enabled for the CPU Usage instance Figure 2 1 Enabling Alerts Instance Setup Select Instance CPU Usage Disk Free Space Event Loa Non Stratus Application Error Messages z JV Enable alerts for selected instance NOTE The Enable alerts for selected instance check box must be selected to enable alert notification for the selected instance If you enable alerts for an instance you must select at least one threshold value Figure 2 2 shows the Scan Poll Rate Email Alert ID and Program Launch fields Figure 2 2 Scan Poll Rate Email Alert ID and Program to Launch Scan poll rate 300 E Mail Alert ID Default Use Default in seconds Program to launch optional j Scan Poll Rate in seconds The interval in seconds at which SAM will scan poll an instance to detect a possible threshold violation If this rate is 300 for example SAM scans the instance s value once every 300 seconds until detecting a threshold violation However whether a threshold violation actually occurs also depends on whether Scan retry is enabled or disabled 2 2 Express5800 320Ma
9. SAM monitors relate to system performance though it also detects user application failures and monitors Event Log entries for warning and error messages On the other hand ftSMC monitorssystem hardware and the device drivers for the ftServer system SAM and ftSMC both report system information to system administrators Overview of the Software Availability Manager 1 1 Software Availability Manager Software Availability Manager Functions SAM has the following functions e Monitor user applications to detect when they fail e Monitor the performance of critical system components such as disk CPU and memory to detect performance problems before they cause a crash or data loss e Send messages to the Windows Event Log and notify users by email of certain System performance conditions e Execute user specified programs in response to configured alert conditions Monitoring Instances and Events SAM monitors instances and events Instances are the system performance elements that you specify to be monitored for instance CPU usage disk free space and so on The list of instances you can monitor appears on the Express5800 320Ma Monitored Instances tab of the SAM snap in See SAM Instances on page 1 3 for a complete list of instances that you can monitor You specify which instances to monitor by configuring SAM in the MMC console An event in the context of SAM is a state change in a monitored instance For examp
10. Thresholds An instance can also theoretically be configured with both high and low thresholds each with warning and alarm conditions totaling four settings though there is currently no instance that needs this Figure 2 4 Threshold Setup m Threshold Setup Units Percent Megabyte Cour C Message F Low Threshold Waming fi Iv High Threshold Warning 80 Low Threshold Alar fi Iv High Threshold Alarm 80 Threshold Units Each instance includes a Units item shown in Figure 2 4 among its parameters The system automatically sets this parameter The Units parameter determines the unit of measure being scanned and interpreted as high or low Unit values are e Percent a value from 1 to 100 of a component s capacity e Megabytes units of 1 048 576 bytes e Count for discrete quantity like the number of context switches per second e Message for those instances whose only action is to receive messages like Application Fault Monitor For example the CPU Usage instance s Units parameter is defined as Percent Therefore a High Threshold Alarm value of 90 means that SAM will produce an alarm when the CPU is operating at 9096 of capacity On the other hand the Memory Available instance s Units parameter is set to Megabytes Therefore a Low Threshold Alarm value of 4 means that the system will produce a Low Threshold Alarm alert when only 4 MB of memory are available 2 6 Express5800 320Ma Softwar
11. a percentage of the page file or virtual memory currently in use Specify values for e High Threshold Warning The percentage of page file usage that would initiate a warning less severe than an alarm The default is 80 percent e High Threshold Alarm The percentage of page file usage that would initiate an alarm The default is 90 megabytes Low Threshold Warning and Low Threshold Alarm are grayed out for this instance Put your changes into effect by following the procedure in Making Changes Effective on page 4 8 Sample Configuration 4 7 Sample Configuration aking Changes Effective 1 When you have supplied the desired values for an instance click OK A question box appears asking you to confirm the modification 2 Click Yes to accept If you click No your changes are ignored and the SAM interface closes The same question box appears when you change an instance s parameters and then change either to another instance or to another tab In these cases the interface does not disappear if you click No If you accepted the changes the dialog box shown in Figure 4 2 appears 3 Click Yes or No according to your preference Figure 4 2 Accepting Changes to the Configuration Stratus Monitored Instances E xi The configuration settings have been modified From their previous settings These changes will not take effect until the Software Availability Manager service is restarted If you wish to have these cha
12. scanning according to Scan poll rate in seconds After SAM generates an alert it then checks whether the Time between alerts parameter is enabled If it is SAM resumes scans at the Scan poll rate but will not generate another alert until the Time between alerts expires If Time between alerts is not enabled SAM resumes scans at the Scan poll rate and will continue to generate an alert based on the retry and re alert sequence described above There are two additional conditions that apply to the preceding sequences First if SAM detects a more severe threshold violation that is a change from a Warning to an Alarm it restarts scanning the instance at the Scan poll rate as described at the beginning of this section Second if the alert condition returns to a normal value that is within all thresholds SAM sends the Return to Normal message either the default message or the one you configured in the Return to Normal Message Body See Email Alert Setup on page 3 3 for information about setting up the Return to Normal message SAM Settings Reference 2 7 How SAM Scans an Instance Figure 2 5 and Figure 2 6 diagram the flow of SAM instance scanning Figure 2 5 Scanning Diagram Part 1 Service starts monitoring for each instance Scan poll rate expired RTN or greater alert severity Decrement Number of scan retries Threshold crossed Number of scan retries 0 From violation to
13. C Solutions America Inc Software Availability Manager and ActiveService Network are trademarks of Stratus Technologies Bermuda Ltd All other trademarks and trade names are the property of their respective owners Manual Name Express5800 320Ma Software Availability Manager Part Number NROO7W Express5800 320Ma Software Release Number 4 1 0 Publication Date January 2006 NEC Solutions America Inc 10850 Gold Center Drive Suite 200 Rancho Cordova CA 95670 2006 NEC Solutions America Inc All rights reserved Contents Preface vii 1 Overview of the Software Availability Manager 1 1 Software Availability Manager 1 1 Software Availability Manager Functions 1 2 Monitoring Instances and Events 1 2 SAM Instances 1 3 Using Email and Executing Programs 1 4 Event Log Messages from SAM 1 4 2 SAM Settings Reference 2 1 Express5800 320Ma Monitored Instances Tab 2 1 Instance Parameters 2 2 Alert Thresholds 2 5 Warnings and Alarms 2 5 Threshold Units 2 6 How SAM Scans an Instance 2 7 3 Configuring the Software Availability Manager 3 1 Configuring Email 3 1 Email User Setup 3 2 Email Alert Setup 3 3 Alert Email Notification 3 3 Default Email Alert Notification 3 3 Nondefault Alert Notification 3 4 Associating a Nondefault Alert ID with an Instance 3 5 Deleting an Alert ID 3 6 Sending No Notification 3 7 Testing Email 3 7 Setting Up SAM to Run a Program 3 8 Changing Default Values of the I
14. Console ftSMC SAM 1 1 G grayed out parameters SAM 3 9 H High Threshold Alarm SAM 2 5 High Threshold Warning SAM 2 5 l idle thread 3 10 Index 1 Index instance descriptions Context Switches Per Second 3 9 CPU Usage 3 10 Disk Free Space 3 10 Event Log Messages 3 11 Memory Available 3 11 Page File Usage 3 11 instance parameters Number of scan retries 2 4 2 7 Scan poll rate 2 2 Scan retry poll rate 2 4 Time between alerts 2 4 instance settings Email Alert ID 2 3 Enable alerts for selected instance 2 2 Program to launch 2 3 Scan idle 2 4 Scan retry 2 4 instances 1 2 2 2 3 8 default values 3 8 how SAM scans 2 7 L Low Threshold Alarm SAM 2 5 Low Threshold Warning SAM 2 5 M Memory Available 3 11 N no notification setting an instance for 3 7 nondefault alert ID creating 3 4 Nondefault Email Alert ID associating with an instance 3 5 Number of scan retries 2 4 2 7 P Page File Usage 3 11 page file SAM 3 11 paging SAM 3 11 parameters SAM default values 3 8 grayed out 3 9 Password boxes 3 3 password email 3 3 polling See scanning Program to launch 2 3 program running by email SAM 3 8 R Reset All button 2 1 Return to Normal Message Body box 3 2 return to normal message 2 7 S SAM See Software Availability Manager Scan idle 2 4 Scan poll rate 2 2 Scan retry 2 4 Scan retry poll rate 2 4 scanning SAM 2 7 sendi
15. Express5800 320Ma Software Availability Manager User s Guide NEC Solutions America Inc NR007W Notice The information contained in this document is subject to change without notice UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF NEC NEC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE INFORMATION CONTAINED HEREIN INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PURPOSE NEC assumes no responsibility or obligation of any kind for any errors contained herein or in connection with the furnishing performance or use of this document Software described in NEC a is the property of NEC and or its licensees b is furnished only under license and c may be copied or used only as expressly permitted under the terms of the license NEC documentation describes all supported features of the user interfaces and the application programming interfaces API developed by NEC and or its licensees Any undocumented features of these interfaces are intended solely for use by NEC personnel and are subject to change without warning This document is protected by copyright All rights are reserved No part of this document may be copied reproduced or translated either mechanically or electronically without the prior written consent of NEC Solutions America Inc The NEC Solutions America Inc logo Express5800 320Ma and the Express5800 320Ma logo are trademarks of NE
16. a system components and the status of user applications Audience This manual is intended for personnel who administer or monitor Express5800 320Ma systems Notation Conventions This document uses the notation conventions described in this section Warnings Cautions and Notes Warnings cautions and notes provide special information and have the following meanings A WARNING A warning indicates a situation where failure to take or avoid a specified action could cause bodily harm or loss of life AN CAUTION A caution indicates a situation where failure to take or avoid a specified action could damage a hardware device program system or data NOTE A note provides important information about the operation of an Express5800 320Ma system Preface vi Preface Typographical Conventions The following typographical conventions are used in Express5800 320Ma documents e The bold font emphasizes words in text or indicates text that you type the name of a screen object or the name of a programming element For example Before handling or replacing the clock card make sure that you are properly grounded by using a grounded wrist strap In the System Properties dialog box click the Hardware tab Call the RegisterDeviceNotification function e The italic font introduces new terms and indicates programming and command line arguments that the user defines For example Many hardware components are customer replacea
17. anager A Windows component that implements and controls virtual memory and paging 2 Express5800 320Ma Software Availability Manager A alert ID creating nondefault 3 4 default 3 3 setting for no notification 3 7 Alert Identifier box 3 2 Alert Message Body box 3 2 3 4 attached files 3 4 boxes SAM Alert Identifier 3 2 Alert Message Body 3 2 Email Recipient 3 2 File Attachment Optional 3 2 Return to Normal Message Body 3 2 Subject 3 2 buttons SAM Create New ID 3 3 Delete Selected ID 3 3 Reset All 2 1 Test Email 3 7 Use Default 2 1 Use Default ID 3 3 C changed configuration settings accepting 3 6 4 8 configuration settings accepting changed 3 6 4 8 Context Switches Per Second 3 9 CPU Usage 3 10 Create New ID button 3 3 D default alert setup 3 3 default values SAM 3 8 Delete Selected ID button 3 3 Index Disk Free Space 3 10 E email Alert Message Body and Subject boxes 3 4 configuring 3 2 default alert setup 3 3 File Attachment Optional box 3 4 sending attached files 3 4 setting up a user 3 2 Subject box 3 4 Test Email button 3 7 to run a program 3 8 user setup 3 2 Email Alert ID 2 3 Email Alert ID associating a nondefault 3 5 Email Alert Setup components 3 2 Email Recipients box 3 2 Enable alerts for selected instance 2 2 Event Log Messages 3 11 events SAM 1 2 F File Attachment Optional box 3 2 3 4 ftServer Management
18. arted and service stopped e Warning messages These are reports of the email alerts that SAM sent in response to configured threshold specifications e Error messages These are SAM based errors such as invalid configurations or email failures caused by invalid addresses and so on 1 4 Express5800 320Ma Software Availability Manager Chapter 2 SAM Settings Reference This chapter summarizes the settings of the Software Availability Manager configurable instances and explains the warning and alarm thresholds It presents the following topics e Express5800 320Ma Monitored Instances Tab e Instance Parameters e Alert Thresholds e How SAM Scans an Instance Express5800 320Ma Monitored Instances Tab You view and configure the SAM instances and their threshold values on the Express5800 320Ma Monitored Instances tab To display the Express5800 320Ma Monitored Instances tab 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon 2 Right click the ftServer Software Availability Manager icon then click Properties There are two nonstandard buttons on the Express5800 320Ma Monitored Instances tab e Reset All restores all instances to their default settings e Use Default reselects the default email alert for the selected instance SAM Settings Reference 2 1 Instance Parameters Instance Parameters Instances are the system performance elements that the Express5800 320Ma
19. attributed to the active thread When the active thread is the idle thread the time is counted as idle time The amount of idle time is a system performance measure See also idle thread Glossary 1 Glossary Glossary instances The system performance elements that SAM monitors for instance CPU usage free disk space and so on logical disk In the context of SAM a logical disk is a fixed local nonremovable lettered disk drive page A unit of memory that the operating system can move from physical memory to disk and vice versa in order to free up space in physical memory or retrieve data or code from disk page file A file that the Windows Virtual Memory Manager VMM creates on disk as an extension of its physical memory space paging The process of moving data between physical memory and disk or vice versa Also known as swapping thread A part of a process that is specific program commands within a process that is currently running in the processor All threads of a process share the virtual address space global variables and operating system resources of the process threshold violation The change of a monitored instance s value from within to outside of its configured limits virtual memory Memory that exists on disk as well as in physical memory RAM A virtual memory system like Windows extends its memory capacity by using disk space for memory when it runs out of physical memory Virtual Memory M
20. ble units CRUs which can be replaced on site by system administrators with minimal training or tools copy filename filename2 Pass a pointer for the NotificationFilter parameter e The monospace font indicates sample program code and output including message text For example include lt iostream h gt The operation completed successfully Getting Help If you have a technical question about Express5800 320Ma hardware or software try these online resources first e Online support from NEC Technical Support You can find the latest technical information about an Express5800 320Ma through online product support at the NEC Technical Support Web site http support necsam com servers e Online product support for Microsoft products Your primary source for support is the computer manufacturer who provided your software or an authorized Microsoft Support Provider You can also find the latest technical information about Microsoft Windows and other Microsoft products through online product support at the Microsoft Help and Support Web site http support microsoft com viii Express5800 320Ma Software Availability Manager Preface If you are unable to resolve your questions with the help available at these online sites and the Express5800 320Ma system is covered by a service agreement please contact NEC Technical Support 866 269 1239 Notices e All regulatory notices are provided in the site planning guide for yo
21. ce Parameters on page 2 2 Table 4 1 SAM Parameters Select Instance The window in which the SAM instances appear Enable alerts for Enables warnings and alarms to be generated when selected instance the monitored component highlighted in the Select Instance menu exceeds its thresholds Scan poll rate in The interval in seconds at which SAM will scan seconds poll an instance to detect a possible threshold violation Email Alert ID The name of the alert to be sent This is either a user defined alert or the Default alert Program to launch The program if any that you want to run in the event optional of a threshold violation The program must not interface with or need a response from the user as no window will be displayed Also the program must exit by itself This field is blank by default Scan Retry A check box that enables you to use Number of scan retries and Scan retry poll rate in seconds Number of scan retries The number of times to retry the scan at the Scan retry poll rate in seconds interval Sample Configuration 4 1 Sample Configuration Table 4 1 SAM Parameters Continued Scan retry poll rate in The interval in seconds at which SAM makes Seconds subsequent scans after detecting a first threshold violation The subsequent scans are made to verify that the threshold violation is not transient a spike Scan idle A check box that enables you to use Time between alerts in second
22. changes Testing Email The Test Email button tests whether your email is configured properly To test email 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon 2 Right click the ftServer Software Availability Manager icon then click Properties 3 On the Software Availability Properties page click the Email Alert Setup tab 4 Click Test Email If your email is properly configured a message to that effect will appear If your email is not properly configured the message in Figure 3 3 appears suggesting how to troubleshoot the problem Figure 3 3 Email Configuration Error Email Alert Setup E X The email configuration has not been properly configured invalid user profile information See Email User Setup tab and refer to the Configuring Email section in the user documentation Configuring the Software Availability Manager 3 7 Setting Up SAM to Run a Program Setting Up SAM to Run a Program To set up SAM to run a program 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon Right click the ftServer Software Availability Manager icon then click Properties On the Express5800 320Ma Monitored Instances tab in the Select Instance box click the desired instance If the Enable alerts for selected instance check box is not selected select it In the Email Alert ID box click either Default or the name of the alert ID with which
23. d by default In Scan poll rate in seconds enter the number of seconds to scan the instance The default is 300 Sample Configuration 4 3 Sample Configuration In Email Alert ID select the alert to send in the event of a threshold violation This will be either the default alert ID or one you created In Program to launch optional click the ellipsis to browse to and select the program Click Open to select the program Check Scan Retry if it is not already checked and enter values for e Number of scan retries The default is 3 e Scan retry poll rate in seconds The default is 60 Check Scan Idle if necessary to enable specification of a Time between alerts in seconds value The default is 3600 The Percent radio button is automatically selected since CPU usage is a percentage of time the CPU is active Specify values for e High Threshold Warning The percentage of CPU usage that would initiate a warning less severe than an alarm The default is 80 percent e High Threshold Alarm The percentage of CPU usage that would initiate an alarm The default is 90 percent Low Threshold Warning and Low Threshold Alarm are grayed out for this instance Put your changes into effect by following the procedure in Making Changes Effective on page 4 8 Configuring Disk Free Space To configure Disk Free Space 1 On the Express5800 320Ma Monitored Instances tab select Disk Free Space in the Select Insta
24. e 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon Right click the ftServer Software Availability Manager icon then click Properties On the Express5800 320Ma Monitored Instances tab click the desired instance in the Select Instance box for example Disk Free Space 4 Select Enable alerts for selected instance if it is not already selected In the Email Alert ID box select the ID you want to associate with the selected instance for example the Running low on disk space alert ID created in Nondefault Alert Notification on page 3 4 Click OK A question box appears asking if you want to accept the changes Click Yes to accept the changes Configuring the Software Availability Manager 3 5 Configuring Email 8 If you are changing an existing association the dialog box shown in Figure 3 2 appears Click Yes or No according to your preference NOTE The dialog box in Figure 3 2 appears whenever you click Yes to modify a value Figure 3 2 Accepting Changes to the Configuration Stratus Monitored Instances E xj The configuration settings have been modified From their previous settings These changes will not take effect until the Software Availability Manager service is restarted If you wish to have these changes and all other previous changes take effect immediately then select Yes below Otherwise select No to wait until the service is restarted Do
25. e Availability Manager How SAM Scans an Instance How SAM Scans an Instance SAM scans the instance at the Scan poll rate for example every 30 seconds If it finds a threshold violation it checks Scan retry and Number of scan retries If Scan retry and therefore Number of scan retries are disabled SAM issues an alert Therefore if you disable Number of scan retries a single threshold violation generates an alert condition If SAM finds a threshold violation and Scan retry and Number of scan retries are enabled SAM starts rescanning the instance e For the number of times specified by the Number of scan retries value e At the interval specified by Scan retry poll rate values Number of scan retries specifies how many times SAM will rescan the instance Scan retry poll rate specifies the interval in seconds at which SAM rescans after detecting the first threshold violation Subsequent scans are used to verify that the threshold violation was not temporary a spike For example given a Number of scan retries value of 3 if SAM detects 3 more threshold violations after the first one it detected the violation was not temporary and SAM generates an alert If on the other hand SAM detects fewer than 3 more violations the threshold violation was temporary In other words whenever a rescan detects that a parameter has returned to within its normal range of values SAM interprets the violation as temporary and returns to
26. es 4 Click the Log On tab 5 Select This account and enter a Windows user account name that has administrative privileges and permissions to the email client This name should be preceded by the network domain name for instance NETWORK DOMAIN NAMEWMYyUserName 6 Type the password for this account in the two boxes provided 7 Click the General tab and click Stop to stop the service 8 Click Start to restart the service Configuring the Software Availability Manager 3 1 Configuring Email Before you can use the SAM email facility you must configure it Configuring SAM email involves two parts email user setup and email alert setup e Email user setup establishes a user in whose name SAM sends email You use your email program s user profile name and its related password for the SAM User Profile Name and Password values respectively e Email alert setup establishes the content of the alert email Components of the email alert are Alert Identifier Either Default or a description you provide like Disk space running low or CPU usage approaching threshold Email Recipients The email addresses of persons to receive the alert Subject The defaultis ftServer Software Availability Manager Alert You may provide your own heading Alert Message Body A message that precedes the message that SAM generates You can use the default Alert Message Body or provide your own Return to Normal Message B
27. her than using only the default alert To customize your own alert identifier you must create one and then associate it with a selected instance using the steps shown below To create a nondefault alert notification de On the Express5800 320Ma desktop click the ftServer version Management Tools icon 3 4 Express5800 320Ma Software Availability Manager Configuring Email Right click the ftServer Software Availability Manager icon then click Properties On the Software Availability Properties page click the Email Alert Setup tab 4 Click Create New ID 5 In the Enter Email Alert ID box type a description of the alert ID For example Running low on disk space might be the alert ID you would associate with the Disk Free Space instance 6 Click OK In the Alert Identifier box scroll to and click the new alert ID to make it appear in the box 8 Fill in the Email Recipients Subject Alert Message Body Return to Normal Message Body and if needed File Attachment Optional boxes with appropriate entries 9 Click OK on the bottom of the Email Alert Setup tab A question box appears asking if you want to accept the changes to the Email Alert setting 10 Click Yes to accept the changes Associating a Nondefault Alert ID with an Instance You specify the alert ID to send with a particular instance by associating the alert ID with the instance To associate a nondefault Email Alert ID with a selected instanc
28. le available disk space falling below specified limits is an event You can configure the instances to generate a warning or alarm and trigger the execution of a program when the instance reaches a certain value For example you can configure SAM to e Send an email warning less severe or alarm more severe to members of a defined email list when available disk space on the system falls to a specified percentage e Send email notification to members of a defined email list when the available system memory falls below a specified amount e Execute a program when some specified threshold value is reached 1 2 Express5800 320Ma Software Availability Manager Software Availability Manager SAM Instances You can monitor and configure the following instances Context Switches Per Second The number of switches per second from one thread to another A context switch occurs when the processor stops processing one thread and starts processing another Context switches per second is a measure of how the microkernel is distributing the CPU processing of threads and processes on the system CPU Usage The percentage of time that the processor is busy executing a non idle thread CPU usage measures how much work the CPU is doing and which processes are using the CPU s time Sustained high CPU usage can degrade System performance Disk Free Space The ratio of the free disk space to total usable space per each logical disk on a system
29. lt is 300 In Email Alert ID select the alert to send in the event of a threshold violation This will be either the default alert ID or one you created e g Context switches per second overload In Program to launch optional click the ellipsis to browse to and select the program Click Open to select the program Check Scan Retry if it is not already checked and enter values for e Number of scan retries The default is 5 e Scan retry poll rate in seconds The default is 60 Check Scan Idle if necessary to enable specification of a Time between alerts in seconds value The default is 3600 The Count radio button is automatically selected since context switches per second are being counted Specify values for e High Threshold Warning The number of context switches per second that would initiate a warning less severe than an alarm The default is 10 000 e High Threshold Alarm The number of context switches per second that would initiate an alarm The default is 15 000 Low Threshold Warning and Low Threshold Alarm are grayed out for this instance Put your changes into effect by following the procedure in Making Changes Effective on page 4 8 Configuring CPU Usage To configure CPU Usage 1 On the Express5800 320Ma Monitored Instances tab select CPU Usage in the Select Instance box lf Enable alerts for selected instance is not checked check it For CPU Usage this setting is unchecke
30. lue for this parameter varies per instance Scan idle A check box that enables you to use Time between alerts in seconds You must enable Scan idle to be able to specify a value for Time between alerts Time between alerts in seconds The number of seconds during which an instance is not scanned after an alert has occurred The Time between alerts is an idle period for scanning Enabling this parameter prevents multiple alerts from being issued during the specified period This minimizes the number of alerts triggered by an instance that remains outside of the normal range You must enable Scan idle in order to use Time between alerts The maximum value for this parameter is 72 hours 259200 seconds A more typical value is 3600 1 hour 2 4 Express5800 320Ma Software Availability Manager Alert Thresholds Alert Thresholds SAM monitors instances by scanning or polling the current values of each instance Each instance is configured with default alert threshold values expressed in an appropriate unit of measure When an instance exceeds its threshold it enters one of two possible conditions warning or alarm NOTE You can change any of the defaults to values more suitable to your environment See Changing Default Values of the Instance Parameters on page 3 8 for more information Warnings and Alarms Alarms are more urgent than warnings The thresholds that trigger warnings and alarms can be either high or low
31. may leave this box blank if your email account does not require a password 6 Click OK 7 Click Yes to accept the changes Email Alert Setup You can configure an instance to do the following when its threshold is exceeded e Send email alert notification You implement alert notification by providing alert IDs and messages in the email alert setup e Attach a file You can specify a file name to send as an attachment to the email notification Alert Email Notification The first alert email notification you set up must be the Default alert You can then set up other alert notifications by following the same procedure with modifications that you used for setting up the Default alert You use the following three buttons on the Email Alert Setup tab as described below e Use Default ID To restore a nondefault alert ID to the default e Create New ID To create a new alert ID e Delete Selected ID To delete the alert ID selected from the list Default Email Alert Notification To set up the default email alert notification 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon 2 Right click the ftServer Software Availability Manager icon then click Properties 3 Click the Email Alert Setup tab The Email Alert Setup tab appears with Default in the Alert Identifier box Configuring the Software Availability Manager 3 3 Configuring Email In the Email Recipients box type the email addresse
32. nce box If Enable alerts for selected instance is not checked check it In Scan poll rate in seconds enter the number of seconds to scan the instance The default is 300 In Email Alert ID select the alert to send in the event of a threshold violation This will be either the default alert ID or one you created In Program to launch optional click the ellipsis to browse to and select the program Click Open to select the program Scan Retry is unchecked by default for this instance because the percentage of a disk s free space does not spike significantly within short periods of time You can however check Scan Retry and specify values for the Number of scan retries and Scan retry poll rate in seconds if you want 4 4 Express5800 320Ma Software Availability Manager Sample Configuration 7 Check Scan Idle if necessary to enable specification of a Time between alerts in seconds value The default is 3600 The Percent radio button is automatically selected since disk free space is a percentage of total disk space However you can change the Units value to Megabytes if you want 8 If you want to change the measured units from Percentage to Megabytes check the Megabytes radio button and click Yes to the dialog box that appears as shown in Figure 4 1 Figure 4 1 Changing Units of Measurement Stratus Monitored Instances a B x Changing the units may also require the threshold values to be changed as
33. nce of executing multiple threads concurrently A high rate of context switches indicates that threads are sharing the processor A low rate indicates that threads are not sharing the processor very actively perhaps because a single application is monopolizing the processor or perhaps because very little processing is being done on the system However a high rate may indicate that too many processes are running simultaneously This combined with other instances such as CPU usage may correlate to an overloaded system Configuring the Software Availability Manager 3 9 SAM Instances SAM allows for an alert condition based on a high level of context switching which could indicate that the system is overworked at a particular point in time Due to its dynamic and indivualistic nature the Context Switches Per Second instance is off by default CPU Usage CPU Usage is the percentage of time that a processor is busy executing all running processes and threads This instance parameter excludes the system idle thread which runs only when no threads with higher priority are running and which is an indicator of processor idle time Sustained high CPU usage can degrade system performance A high percentage of CPU usage by a process may indicate a poorly designed application or a performance problem in the system For instance an application may not be releasing system resources properly or a memory bottleneck may be increasing paging ac
34. nfiguration SAM Instances The SAM instances are described in the following sections Some values on the Express5800 320Ma Monitored Instances tab may be visible though grayed out for the following reasons The Scan retry Scan idle and Threshold Setup settings are enabled by their associated check boxes You must select the check box before you can supply values for these parameters If the check box is grayed out it means the setting is disabled by default On the other hand if you can check or clear the check box the default value will appear regardless of whether or not the check box is selected NOTE If the Enable alerts for selected instance check box is not checked all parameter instances for the selected instance are grayed out Context Switches Per Second Context Switches Per Second is the rate of context switches from one thread to another In a multitasking operating system a context switch is the CPU s interruption of a running thread to run another The thread it starts running may belong to the same process as the thread it interrupted or to another A context switch usually occurs when e Athread s time slice has expired e A higher priority thread that is ready to run preempts a lower priority thread e Arunning thread needs to wait for data or system resources before being able to continue A waiting thread relinquishes the remainder of its time slice Context switching gives a system the appeara
35. ng files by email 3 4 Subject box 3 2 3 4 swapping SAM 3 11 System idle thread 3 10 T Test Email button 3 7 threshold units 2 6 threshold violation 2 2 Time between alerts 2 4 U Units box 2 6 Use Default button of SAM 2 1 Use Default ID button of SAM 3 3 User Profile Name box 3 2 V virtual memory 3 11 VMM See Windows Virtual Memory Manager W Windows Virtual Memory Manager VMM 3 11 Index 2 Express5800 320Ma Software Availability Manager
36. nges and all other previous changes take effect immediately then select Yes below Otherwise select No to wait until the service is restarted Do you want to have these changes take effect now Yes No 4 8 Express5800 320Ma Software Availability Manager Glossary alert A warning or alarm sent by email bottleneck The device with the smallest maximum throughput for a given unit of work It is the point in the system that slows down an otherwise higher rate of work Bottlenecks can occur because resources are not being used efficiently or a resource is too slow or too small context switch A multitasking process in which the CPU interrupts the processing of a thread and starts processing another thread event A state change in a monitored instance Examples of events are available disk space falling below specified limits and returning to a normal level of free space Return to Normal hard page fault Retrieval from the hard disk that is from virtual memory of data not found in physical memory Also known as memory hard page fault idle The state of a thread or virtual machine that is runnable but needs input before continuing See also idle thread idle thread A thread that runs when there are no executable threads There is one idle thread per processor See also idle time idle time The time the processor spends in the idle thread When a clock interrupt occurs a clock tick is
37. nstance Parameters 3 8 Contents iii Contents iv SAM Instances 3 9 Context Switches Per Second 3 9 CPU Usage 3 10 Disk Free Space 3 10 Event Log Messages 3 11 Memory Available 3 11 Page File Usage 3 11 4 Sample Configuration 4 1 Sample Configuration 4 1 Displaying the SAM Interface 4 2 Configuring Context Switches Per Second 4 2 Configuring CPU Usage 4 3 Configuring Disk Free Space 4 4 Configuring Event Log Messages 4 5 Configuring Memory Available 4 6 Configure Page File Usage 4 7 Making Changes Effective 4 8 Glossary Glossary 1 Index Index 1 Express5800 320Ma Software Availability Manager Figures Figure 2 1 Enabling Alerts 2 2 Figure 2 2 Scan Poll Rate Email Alert ID and Program to Launch 2 2 Figure 2 3 Scan Related Parameters 2 3 Figure 2 4 Threshold Setup 2 6 Figure 2 5 Scanning Diagram Part 1 2 8 Figure 2 6 Scanning Diagram Part 2 2 9 Figure 3 1 Sample Default Email Alert 3 4 Figure 3 2 Accepting Changes to the Configuration 3 6 Figure 3 3 Email Configuration Error 3 7 Figure 4 1 Changing Units of Measurement 4 5 Figure 4 2 Accepting Changes to the Configuration 4 8 Figures v Tables Table 4 1 SAM Parameters 4 1 Tables vi Preface Purpose of This Manual The Express5800 320Ma Software Availability Manager explains how to configure and use ftServer Software Availability Manager an application that monitors the performance of critical Express5800 320M
38. ody A message that precedes the message that SAM generates You can use the default Return to Normal Message Body or your own message SAM sends the Return to Normal Message automatically when an instance s value returns from outside of the threshold value range to normal within the range File Attachment Optional The path name of a file you want to send with the email Test Email Click this button to test whether your email is properly configured Email User Setup Email user setup establishes an email client profile name To set up user email 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon 2 Right click the ftServer Software Availability Manager icon then click Properties 3 On the Express5800 320Ma Software Availability Properties page click the Email User Setup tab 4 In the User Profile Name box type the user profile name from your email s application Refer to your email vendor s documentation for this information 3 2 Express5800 320Ma Software Availability Manager Configuring Email 5 In the Password and Confirm Password boxes type the password associated with the email user profile name you supplied in the previous step The password you type controls access to this email account The password is encrypted in the registry for security reasons If you change the password in your email application you must also change it in the Email User Setup You
39. page 2 7 for an explanation of how SAM uses the scanning parameters Figure 2 3 Scan Related Parameters in seconds v Scan Idle Time between alerts 3605 in seconds M Scan Retr Number of scan retries F3 Scan retry poll rate go SAM Settings Reference 2 3 Instance Parameters Scan retry A checkbox that enables you to use Number of scan retries and Scan retry poll rate in seconds which work in tandem You must check Scan retry to be able to specify a value for Number of scan retries and Scan retry poll rate Number of scan retries The number of times to retry the scan at the Scan retry poll rate interval When Number of scan retries is enabled if an instance s monitored value exceeds its threshold SAM continues to scan the instance at the Scan poll rate If the Number of scan retries value is reached and the instance s value still exceeds its threshold a threshold violation occurs SAM will then generate an alert If you disable Number of scan retries by disabling Scan retry the first detected threshold violation will generate an alert The range of values for this parameter varies per instance Scan retry poll rate in seconds The interval at which SAM makes subsequent scans after detecting a first threshold violation The subsequent scans are made to verify that the threshold violation is not temporary a spike You must enable Scan retry in order to use Scan retry poll rate The maximum va
40. s Time between alerts in The number of seconds during which an instance is Seconds not scanned after an alert has occurred This parameter prevents multiple alerts from being issued during the specified period The maximum value for this parameter is 72 hours 259200 seconds A more typical value is 3600 1 hour Displaying the SAM Interface You must display the SAM interface before configuring instances To display the SAM interface 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon 2 Right click the ftServer Software Availability Manager icon then click Properties The SAM interface appears with the Express5800 320Ma Monitored Instances tab selected Configuring Context Switches Per Second The significance of this instance is somewhat complex and relies on other related system performance factors Enable and configure this instance only if you fully understand its implications See Context Switches Per Second on page 3 9 for details This instance is disabled by default 4 2 Express5800 320Ma Software Availability Manager Sample Configuration To configure Context Switches Per Second T On the Express5800 320Ma Monitored Instances tab click Context Switches Per Second in the Select Instance box 2 f Enable alerts for selected instance is not checked check it 3 In Scan poll rate in seconds enter the number of seconds to scan the instance The defau
41. s of the persons to receive this alert You must supply at least one name in this box Separate multiple names with a semicolon If you want change the wording in the Subject and Alert Message Body boxes You may leave the Alert Message Body blank SAM does not limit the length of the strings you may enter into either box but your email application may If you want change the wording in the Return to Normal Message Body box If you want to include a file or document with the email alert click the browse button with the ellipsis to the right of the File Attachment Optional box to display the Open dialog box Then browse to the file you want to include and click Open The attached file will be sent when there is an alert or realert and when the current value returns to normal Click OK on the Email Alert Setup tab Click Yes to accept the changes Figure 3 1 Sample Default Email Alert The ftServer Software Availability Manager has detected an alertable condition within the monitored instance detailed below Monitored Instance Disk Free Space lt DeviceID Win32_LogicalDisk DeviceID C gt ComputerName Express5800 320Ma Timestamp 9 55 26 AM 03 30 2000 Alert Condition Low Threshold Alarm Configured Threshold Value 20 Percentage Current Value 200966144 9 based on max value of 2144043008 Nondefault Alert Notification You may want to create email alert notifications for specific events rat
42. the program to be run is associated In the Program to launch Optional box click the browse button to display the Open dialog box Then browse to the program you want to be run The program that runs must not be interactive as no window is displayed Also the program must exit by itself Select the program and click Open Click OK on the Express5800 320Ma Monitored Instances tab Click Yes to accept the change Changing Default Values of the Instance Parameters SAM is installed with default values for the instance parameters However they may not be the most appropriate values for any given installation It is recommended that users review the settings of all instances in consultation with key system personnel before using SAM as a monitoring tool To view or change the default values for instances 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon Right click the ftServer Software Availability Manager icon then click Properties On the Express5800 320Ma Monitored Instances tab view the values set for the instance selected in the Select Instance box To change a value click an instance name in the Select Instance box 5 Supply a new value in the appropriate box and click OK or Apply to save the new setting Click Yes to accept the settings 3 8 Express5800 320Ma Software Availability Manager SAM Instances Chapter 4 Sample Configuration provides a full sample co
43. tivity thereby overtaxing the processor SAM generates a run time instance of the CPU Usage instance for each CPU in the system The threshold values supplied for this instance apply to each CPU That is you cannot configure different thresholds for different CPUs In any alert it generates SAM identifies the CPU that had the threshold violation The CPU Usage instance is on by default Disk Free Space Disk Free Space is the ratio of free disk space to total usable disk space for each logical disk In the context of SAM a logical disk is a fixed local nonremovable lettered disk drive The threshold values supplied for this instance apply to each logical disk in the system That is you cannot configure different thresholds for different logical disks If any logical disk s free space falls below the configured threshold for instance 10 SAM would send email notification assuming you had configured the instance to do so You could then provide more disk space to remedy the problem SAM generates a run time instance of the Disk Free Space instance for each logical disk on the system The threshold values supplied for this instance apply to each logical disk That is you cannot configure different thresholds for different logical disks In any alert it generates SAM identifies the logical disk that had the threshold violation The Disk Free Space instance is on by default 3 10 Express5800 320Ma Software Availability Manager
44. tly in use A page file also known as virtual memory is a file that the Windows Virtual Memory Manager VMM creates on disk as an extension of physical memory space This instance s default setting generates a warning when a very high percentage of the page file is in use When this happens the system is starting to run low on virtual memory When physical memory is full and a thread needs data that is not in physical memory VMM writes pages of its physical memory contents to the disk and loads the needed data from the disk into the freed area of physical memory Reading and writing memory to and from a page file is called paging or swapping in memory Configuring the Software Availability Manager 3 11 SAM Instances If your system s page file is large and only a small amount of it is being used you may want to free the excess disk space This instance warns when page file usage is very high and therefore the page file currently available may be too small The Page File Usage instance is on by default 3 12 Express5800 320Ma Software Availability Manager Chapter 4 Sample Configuration A sample configuration of the ftServer Software Availability Manager instances follows Sample Configuration Table 4 1 describes the parameters and controls on the Express5800 320Ma Monitored Instances tab You use these to configure the ftServer Software Availability Manager instances These are described in greater detail in Instan
45. ur system e Although this guide documents modem functionality modems are not available for all systems Ask your sales representative about modem availability e ActiveService Network ASN is not currently available but may be ordered in the future Preface ix Preface x Express5800 320Ma Software Availability Manager Chapter 1 Overview of the Software Availability Manager The ftServer Software Availability Manager SAM Service monitors system performance and user application availability This chapter presents an overview of the SAM service It includes the following topics e Software Availability Manager e Event Log Messages from SAM e Event Log Messages from SAM Software Availability Manager The Software Availability Manager consists of a Windows service that runs at system startup and a snap in that runs within a Microsoft Management Console MMC The SAM Service monitors the performance of critical Express5800 320Ma system components and the status of user applications You can configure the SAM snap in to send email or execute a program based on the status of applications configured performance thresholds or messages sent to the Event Log SAM is one of two NEC supplied MMC snap ins The other is the ftServer Management Console ftSMC snap in which is documented in the system administrator s guide SAM and ftSMC both monitor system functionality Most of the elements called instances that
46. well Please verify that the threshold values are valid with the new units Are you sure you want to change the units Yes No 9 Specify values for e Low Threshold Warning The percentage of disk free space that would initiate a warning less severe than an alarm The default is 30 percent e Low Threshold Alarm The percentage of disk free space that would initiate an alarm The default is 20 percent High Threshold Warning and High Threshold Alarm are grayed out for this instance 10 Put your changes into effect by following the procedure in Making Changes Effective on page 4 8 Configuring Event Log Messages To configure Event Log Messages 1 Onthe Express5800 320Ma Monitored Instances tab select one of the event log instances e Event Log Application Error Messages e Event Log Application Warning Messages e Event Log System Error Messages Sample Configuration 4 5 Sample Configuration 2 e Event Log System Warning Messages If you are configuring Error Messages the Enable alerts for selected instance is automatically checked If you are configuring Warning Messages check this box to enable alerts The default Scan poll rate in seconds for Warning and Error messages is 10 seconds In Email Alert ID select the alert to send in the event of a threshold violation This will be either the default alert ID or one you created This parameter is grayed out for Warning Messages unless you checked
47. you want to have these changes take effect now Yes No Deleting an Alert ID You may delete a nondefault alert ID You cannot delete the Default alert ID To delete a nondefault alert ID 1 OP gpi P w On the Express5800 320Ma desktop click the ftServer version Management Tools icon Right click the ftServer Software Availability Manager icon then click Properties Click the Email Alert Setup tab In the Alert Identifier box scroll to select the ID you want to delete Click Delete Selected ID Click Yes to the question box that asks you to confirm the deletion If you delete an Alert ID that is currently referenced by an instance that instance s ID is reset to the Default Alert ID Click Yes or No when the dialog box shown in Figure 3 2 appears 3 6 Express5800 320Ma Software Availability Manager Configuring Email Sending No Notification You may configure an instance to send no notification To configure an instance to send no notification 1 On the Express5800 320Ma desktop click the ftServer version Management Tools icon 2 Right click the ftServer Software Availability Manager icon then click Properties 3 Onthe Express5800 320Ma Monitored Instances tab click the desired instance in the Select Instance box 4 Ensure that there is no check mark in the check box next to Enable alerts for selected instance 5 Click OK on the bottom of the Email Alert Setup tab 6 Click Yes to accept the

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