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NEC Express5800/320Ma Administrator's Guide

1. For RDR virtual disks the detail pane presents information in the following format The Harddisk0 LUN1 PLEX2 Basic 11 40 1 DUPLEX Harddisk0 LUN1 PLEX1 Basic 10 40 1 DUPLEX information for non RDR disks is the same except that it does not include LUN RDR virtual disk or PLEX physical disk information which pertains only to RDR disks In the details pane Harddisk0O refers to the Windows disk name LUN1 refers to RDR virtual disk 1 Your Express5800 320Ma system can support a maximum of three RDR virtual disks LUN 1 LUN 2 and LUN 3 PLEX1 and PLEX2 refer to the two physical disks that together make up RDR virtual disk 1 LUN 1 Basic refers to type of disk The other possible value is Dynamic 10 40 1 indicates the following 10 indicates I O element 10 NOTE In rack mounted systems I O element 10 is in the top enclosure and I O element 11 is in the bottom enclosure Pedestal systems not available in Express5800 320Ma Dual Core systems are rotated 90 degrees clockwise so that I O element 11 is on the left side from the front of the system and I O element 10 is on the right side 40 indicates the internal storage enclosure within the I O element 1 indicates the bottom disk slot in rack mounted systems For RDR disks Duplex indicates that the two physical disks of the RDR virtual disks are partnered If the two physical disks were not partnered the displayed value would be Simplex
2. 4 16 Express5800 320Ma System Administrator s Guide Using RDR for Fault Tolerance NOTE To delete the RDR configuration from a stored data disk but retains its data see Deleting the RDR Configuration on a Physical Disk on page 4 11 1 Make sure no disk occupies the slot that is the partner slot to the disk whose RDR configuration you are removing 2 If your disk was a dynamic disk use your disk management tool to convert the disk to basic deleting all data on the disk If your disk was a basic disk use your disk management tool to delete all volumes and partitions 3 In SMC select and right click the disk and click Remove Physical Disk From RDR Virtual Disk J CAUTION You must complete the final step Otherwise if the former RDR virtual disk partner of the newly erased disk is inserted into the partner slot of the erased but not deleted disk the newly inserted disk is mirrored to the empty disk deleting the data on the newly inserted disk Resynchronizing RDR Disks The system automatically resynchronizes disks that are reinserted into the system and when I O elements are returned to service You can also issue a command to resynchronize a disk with its partner from the ftSMC When RDR disks are resynchronizing the Logical to Physical Mapping details pane shows the disk that is resynchronizing as SYNCING and shows the partner disk as SIMPLEX NOTE If you insert a blank disk into the c
3. Table 5 1 System Devices and Device IDs Component Device Level ID 1 0 Call Home Modem CPU Enclosure element 0 1 I O Enclosure element 10 11 Troubleshooting 5 7 Locating Components Table 5 1 System Devices and Device IDs Component Device Level ID DIMM Processor Storage Enclosure internal BMC Mass Storage Controller SATA Controller USB Controller VGA Controller VTM Adapter Ethernet Controller PCI to PCI Bridge First PCI X slot on riser card PCI Slot Info Port Network Port Slot Device IDs and device paths apply only to hardware components Logical devices for example two physical Ethernet ports partnered to provide a single fault tolerant path to the network and software components do not have device IDs even if they appear in the ftSMC interface Diagrams of Component Locations See Figure 5 3 to locate I O and CPU elements for your Express5800 320Ma system If a component is shown as failed or failing in ftSMC note its device ID and then use the following information to locate that component within the system All top level components have a physical label that includes their device ID System Elements and Internal Storage Disk Locations Figure 5 3 shows the locations of the CPU and I O elements and disk slots The internal storage is housed in an enclosure located above the CPU I O enclosure 5 8 Express5800 320Ma System Administrator s Guide When Windows Does Not Respond
4. e Primary I O Element Diagnostic Test Codes e Secondary I O Element Diagnostic Test Codes CPU Diagnostic Test Codes The following tests are performed on the CPU element D000 Verify successful completion of BIST built in self test D010 Test whether CPU 1 can arbitrate for control of the system bus D020 Test the processor stepping D030 Enable processor machine check architecture MCA D031 Disable MCA Online Diagnostic Codes B 1 Online Diagnostic Test Codes D032 Verify that no processor MCA errors were reported D040 Compare the QDF numbers an Intel processor identifier between the processors in each CPU element D050 Verify that the processors are installed in a supported configuration D110 Test the registers in the configuration space on the PCI to PCI bus chipset D111 Test the ability of the PClI to PCl bus chipset to generate error correction codes D130 Test write protection for Flash drives D170 Test for errors recorded by the chipset D221 Verify that there are no mixed size DIMMs per bank D223 Set and verify the Data Queue Strobing DQS timing settings D224 Verify that the timing settings are correct for the installed DIMM modules D230 Perform pattern tests on the memory D310 Test the registers of the PCI ASICs D330 Test for parity errors on the PCI to PCl bus B 2 Express5800 320Ma System Administrator s Guide Online Diagnostic Test Codes
5. ftSMC Overview ftSMC Overview ftSMC an MMC snap in is the system management tool you use to monitor and control the operation of your system ftSMC works with ftServer Manager ftSM to present a list of the system components in the console tree and properties of the component in the details pane ftSM gathers information about the system hardware and software components ftSMC presents the information that ftSM gathers ftSM runs only on Express5800 320Ma systems ftSMC runs on Express5800 320Ma systems and on systems running Windows 2000 Windows Server 2003 or Windows XP NOTES 1 Use ftSMC to disable devices Do not use Windows Device Manager to disable devices except in documented special situations 2 MMC snap ins including ftSMC do not lock edit sessions to prevent simultaneous users from editing the same parameters Running ftSMC You can run ftSMC e Directly on Your Express5800 320Ma system e On a remote computer e From a remote computer by accessing your Express5800 320Ma system desktop remotely Running ftSMC Directly on Your Express5800 320Ma System Click the ftServer Management Tools shortcut on your system s desktop Or do the following 1 Click the Start button and then click Run 2 Click Browse navigate to C Program Files Stratus management and then click ftServer msc 3 Click OK 3 2 Express5800 320Ma System Administrator s Guide Running ftSMC Running ftSMC on a Rem
6. D340 Test the fault tolerant switch interface D341 Test the PCI Express channel status D342 Test the CPU side of the fault tolerant switch ASIC for errors D343 Enable the error registers on the CPU side of the fault tolerant switch ASIC I2C Bus Diagnostic Test Codes The following tests are performed on the 12C bus D400 Verify the validity of the CPU s IDPROM checksum D410 Test the I2C interface D430 Verify the validity of the IDPROM checksum D480 Test the validity of the contents of the IDPROM on an I O element D481 Test whether the BMC can read the IDPROM obtain the IDPROM from the BMC and checksum the contents D482 Verify the backplane IDPROM checksum D483 Invalid SROM format D484 Failed to read the backplane SROM Online Diagnostic Codes B 3 Online Diagnostic Test Codes D485 MAC address check D497 Test the BMC interface D4E1 BMC retry failure D502 Test whether the CPU side of the fault tolerant switch ASIC to the primary I O element responds to all interrupts D503 Test whether the CPU side of the fault tolerant switch ASIC to the primary I O element responds to an interrupt DEO1 On the primary I O element retry communication between the BIOS and the baseboard management controllers Primary I O Element Diagnostic Test Codes The following tests are performed on the booting I O element D580 Test the system error handling interrupt D581 Test the S
7. CpuBringUpPolicy property under the Srabid driver to Defer Bringup With this setting ifa CPU element is removed from service the CPU elements come back into service at different times For example consider the situation in which Defer CouBoard Bringup is scheduled for every day at 8 a m and Enable CpuBoard Bringup is scheduled for every day at 9 p m In this case if any CPU element gets removed from service after 8 a m it will not be Operating and Monitoring Your System 2 3 System Startup and Shutdown allowed to come back into service until after 9 p m when Scheduler executes Enable CpuBoard Bringup At that time Enable CpuBoard Bringup will automatically bring up any CPU element that has been deferred between 8 a m and 9 p m Connecting Serial Port 1 to the Modem On systems that have modems and no VTMs you must change a BIOS setting to enable Serial Port 1 also known as Serial Port A to connect to the modem Without this change in the BIOS settings the system will not allow the internal modem to use Serial Port 1 and the port will remain available for any other serial port connection When performing this procedure from the ftServer Setup utility use the arrow keys to navigate within the utility You can also change the BIOS setting from ftSMC while the system is running by performing the procedure that follows this one To change the BIOS setting during a system reboot 1 Shutdown and reboot the system 2 Wh
8. D809 On the primary I O element initiate the Ethernet PROM checksum test D820 Test the Gigabit Ethernet interface to the PCI bus D821 On the primary I O element initiate the Gigabit Ethernet PHY OUI verification test D822 Test the Gigabit Ethernet loopback D823 Test the Gigabit Ethernet interrupt D824 Test the Gigabit Ethernet BAR decoding D825 On the primary I O element initiate the Gigabit Ethernet PROM checksum test D826 Test the interface to the Ethernet PHY identifier function 1 D827 Test the Ethernet interrupt function 1 B 8 Express5800 320Ma System Administrator s Guide Online Diagnostic Test Codes D828 Test the Ethernet loopback function 1 D830 Verify that reads and writes can be made to the PCI configuration space for the video controller Verify that reads and writes can be made to the memory mapped registers for the video controller D831 On the primary I O element fill the embedded video memory with a data pattern Verify the data pattern and perform binary inversion Verify memory inversion D840 Test that reads and writes can be made to the PCI configuration space for the SATA controller D841 On the primary I O element generate a SATA PHY interrupt D842 Verify that data can be sent between the SATA controller and a SATA disk D850 Perform error checking on the IDE controller D851 Perform an internal diagnostics test on the IDE controller D852 Perform an int
9. Determining the Value of the Send Alarms By Property on page 3 6 use of the ASN modem will not block alarms or call home support which continue over the Internet e Internet with phone line as backup e Phone line with Internet as backup e Internet only See the Express5800 320Ma ActiveService Network Configuration Guide for configuration information ftServer Management Console 3 5 Performing ftSMC Tasks Determining the Value of the Send Alarms By Property 1 In ftSMC expand ftServer Local and ftServer Configuration 2 Click ActiveService Network 3 In the details pane check the value of the Send Alarms By property Opening a Previously Saved MMC Console 1 Click Start and then click Run 2 Inthe Run window type mmc in the Open box and then click OK 3 Inthe Console menu click Open and then click the name of the previously saved MMC console 4 In the Connect dialog box click Finish Running ftSMC by Remote Access You can run ftSMC from a remote computer by accessing a target system s desktop from the remote computer See Remote Access to Your System Desktop on page 2 5 for methods you can use to access the system s desktop remotely Once you have accessed the system s desktop perform the procedure described in Running ftSMC Directly on Your Express5800 320Ma System on page 3 2 to run ftSMC Performing ftSMC Tasks Detailed instructions for using ftSMC are available in the online
10. For non RDR disks the values in this position indicate the disk s operating status RDR virtual disks list DevicePath 1 and DevicePath 2 properties that indicate the device ID of the disks that make up the virtual disk However the DevicePathID for an RDR virtual disk does not indicate a hardware component but instead identifies the virtual disk to system management software 4 26 Express5800 320Ma System Administrator s Guide Finding a Physical Disk Finding an External Physical Disk For disks in external storage systems the operating system assigns letter designations to the logical volumes on the physical disks Windows Disk Management assigns a disk name to each physical disk in an external storage system and displays which logical volumes reside on each named disk For a particular volume you can use the disk name in conjunction with ftSMC to identify the location of the physical disk that contains that volume NOTE The disks of EMC storage systems do not appear in ftSMC To find a volume s physical disk 1 In the Windows Disk Management tool accessed from My Computer find the disk name that contains the volume in question These disk names may or may not be numeric however they do not correspond to disk locations Volume information is displayed along with the disk name 2 Note the disk name that contains the volume you want to physically locate for example Disk 3 3 In ftSMC expand Storage Enc
11. Mirroring Disks in Your Express5800 320Ma System on page 4 24 for details The values that the Op State State and Op State Reason properties can take vary depending on whether EMC PowerPath software is running See Table 4 2 for details Table 4 2 FC Host Bus Adapter State and Reason Property Values ee Op State State Op State Reason With PowerPath Without PowerPath software running Media Disconnect When you reattach a cable between your EMC storage system and the PCI adapters in your system the connection state may not be immediately reflected in ftSMC To update ftSMC issue the command powermnt restore in PowerPath from Run on the Start menu or from a command prompt The information in ftSMC should be updated after about 15 seconds Mirroring Disks in Your Express5800 320Ma System 4 24 Your Express5800 320Ma system supports the following storage systems e Internal SATA disk drives e EMC storage systems The various disk mirroring schemes are outlined in the following sections See EMC documentation for information about EMC disk mirroring configurations Express5800 320Ma System Administrator s Guide Finding a Physical Disk Mirroring Disks in Internal Storage Your Express5800 320Ma system internal storage supports only SATA disks Its disks are located in a disk tray that connects to the system backplane For non RDR disk mirroring configurations mirror the volumes on disks in two separate di
12. Using RDR for Fault Tolerance e Reusing dynamic disks e Recovering a disk e Verifying disk integrity e Prioritizing resynchronization To use RDR to mirror dynamic disks see the Express5800 320Ma Software Installation and Configuration Guide You can also set disk parameters from the SCSI Port Duplex Driver Sradisk_Driver node shortcut menu in the ftSMC Notes on Using RDR to Mirror Disks in Internal Storage The procedure used to mirror disks with RDR is the same used to upgrade a disk to RDR If you are upgrading disks to use RDR be sure that the disks are basic disks If the disks have been configured as dynamic disks convert the disks to basic disks before upgrading them to RDR Although you can only create RDR disks from basic disks you can make RDR disks dynamic if your policies require it If you insert a non RDR configured disk into a slot whose partner slot is occupied by an RDR virtual disk the system automatically adds the inserted disk to the RDR virtual disk Not all RDR commands and procedures are valid on all physical disks Error messages appear if you attempt an invalid RDR command Error messages also suggest possible corrective actions where applicable Some RDR configuration changes especially those made on simplex RDR virtual disks may require the operating system to restart in order to complete When the Windows restart warning appears you can restart the system immediately or defer restart u
13. reporting 5 10 expanding all nodes 3 7 F failed component identification 5 5 failover 4 11 failures CRUs 5 11 determining component 5 5 disk 4 18 5 3 mean time between MTBF 5 1 mirrored disks 4 21 mirrored volumes 4 21 replacing disks 5 3 services 2 10 system 5 5 UPS 2 12 FaultCountLimit property 4 15 fault resilient boot failure 5 10 files archiving event log 2 9 debugging 5 11 dump 5 11 memory dump 5 13 paging 4 12 4 13 paging and RDR 4 11 saving log 2 9 Windows hotfix 5 15 finding components 5 6 flashing LEDs 5 6 ftGateway systems 1 2 ftServer Management Console See ftSMC ftSMC action band definition 3 7 adding to MMC 3 3 console tree definition 3 7 details pane definition 3 7 inventory icons 3 9 running on ftServer 3 2 running on remote computer 3 3 status bar definition 3 7 updating status of storage connection state 4 24 G gateway system 1 2 H hanging system 2 2 hardware installation wizard 5 5 headless mode A 2 Healthy disk status 5 3 Help in ftSMC context sensitive 1 6 overview 1 6 What s this 1 6 hotfixes installing 2 13 obtaining list 5 15 hyperthreading disabling A 1 I O elements 3 1 5 8 hot plugging 5 5 in details pane 4 26 primary 5 12 resynchronizing mirrored volumes 4 21 resynchronizing RDR disks 4 17 states and actions 3 13 icons dimmed folder 3 9 dual monitor 3 9 error 3 10 5 5 invalid configuration 3
14. 11 Deport Physical Disk from RDR Virtual Disk 4 13 operational states required for 3 13 Properties 3 12 Remove a Physical Disk from RDR Virtual Disk 4 12 Resynchronize This Physical Disk From RDR Virtual Disk 4 18 Set MTBF Threshold in RDR 4 15 Shut Down 2 2 Start Slot Identification 4 23 Stop Slot Identification 4 23 Stop Verify RDR Virtual Disk 4 19 Verify RDR Virtual Disk 4 19 components determining failures 5 5 labels 5 8 locating 5 6 status LEDs 5 5 configuring properties 3 12 Index 1 Index RDR disks 4 25 VTM 2 6 connection status of storage media in ftSMC 4 24 console tree of ftSMC 3 7 context sensitive help 1 6 converting dynamic disks to basic RDR 4 10 CPU elements 5 8 bringing up 2 3 bringup options 2 3 Dump and Go command 5 13 memory dumps 5 13 resynchronization 2 3 states and actions 3 13 CPU Enclosure node 4 23 CpuBringUpPolicy property 2 3 CPU I O enclosures 3 1 customer replaceable unit failures 5 11 D D540 and D548 storage enclosures removing disks safely 4 22 data storage dynamic disks 4 21 fault tolerance 4 1 debugging information files 5 11 Defer CpuBoard Bringup 2 3 Delete RDR Configuration on Physical Disk command 4 11 deleting RDR configurations limitations 4 11 Deport Physical Disk from RDR Virtual Disk command 4 13 deported disks 4 13 desktop enabling Remote Desktop 2 5 Windows 2 5 details pane of ftSMC 3 7 device IDs 5 7 l
15. 3 Connecting Serial Port 1 to the Modem 2 4 Controlling the Modem 2 5 Remote Access to Your System Desktop 2 5 Remote Desktop 2 5 Running ftSMC Remotely 2 6 Using VTM Console 2 6 Using the VTM 2 6 Contents iii Contents Setting Up a VTM Administrator Account 2 6 Configuring VTM Administrator Email Paging 2 7 Configuring the SMTP and SNMP Settings 2 7 Setting Paging Severity Levels 2 8 Windows System Event Logs 2 8 Setting the Size of Event Log Files 2 9 Archiving Event Log Files 2 9 Monitoring Stratus Services 2 9 BIOS Settings 2 10 Determining the BIOS Version 2 10 Enabling IMAPI for Writing to CDs 2 10 Floppy Disk Drive Volume Letter 2 11 Serial Ports 2 11 Uninterruptible Power Supplies 2 12 System Shutdown with UPS Battery Rundown 2 12 Changing the IP Address of Systems with a UPS 2 12 SNMP Traps 2 13 Installing Hotfixes and Security Updates 2 13 Important Things to Avoid 2 14 3 ftServer Management Console 3 1 CPU and I O Enclosures and Elements 3 1 ftSMC Overview 3 2 Running ftSMC 3 2 Running ftSMC Directly on Your Express5800 320Ma System 3 2 Running ftSMC on a Remote Computer 3 3 Adding the ftServer Management Console Snap in to MMC 3 3 Virtual Modems 3 4 Using VTMs to Troubleshoot Systems 3 5 Determining the Value of the Send Alarms By Property 3 6 Opening a Previously Saved MMC Console 3 6 Running ftSMC by Remote Access 3 6 Performing ftSMC Tasks 3 6 ftSMC Interface 3 6 Details Pane 3 8 Icons Used in ftSMC 3
16. 3 10 3 11 3 11 3 12 3 12 4 8 5 6 5 9 Tables Table 3 1 ftSMC User Interface Key Elements 3 7 Table 3 2 ftSMC Warning and Error Icons 3 10 Table 3 3 Operational State for Associated Commands 3 13 Table 4 1 RDR Disk Numbering 4 7 Table 4 2 FC Host Bus Adapter State and Reason Property Values 4 24 Table 5 1 System Devices and Device IDs 5 7 Tables ix Tables x Express5800 320Ma System Administrator s Guide Preface Purpose of This Manual The Express5800 320Ma System Administrator s Guide documents tasks and information for system administrators of Express5800 320Ma systems Audience This manual is intended for anyone who administers or troubleshoots Express5800 320Ma systems Notation Conventions This document uses the notation conventions described in this section Warnings Cautions and Notes Warnings cautions and notes provide special information and have the following meanings A WARNING A warning indicates a situation where failure to take or avoid a specified action could cause bodily harm or loss of life CAUTION A caution indicates a situation where failure to take or avoid a specified action could damage a hardware device program system or data NOTE A note provides important information about the operation of an Express5800 320Ma system Typographical Conventions The following typographical conventions are used in ftServer documents Preface
17. 9 inventory 3 9 magnifying glass 3 9 no inventory found 3 11 single monitor 3 9 threshold warning 3 11 tools 3 9 warning 5 5 yellow folder 3 9 identifiers device limitations of device 5 8 identifying components Index 3 Index flashing LEDs 5 6 IMAPI service enabling 2 10 Initiate BringDown command Op State required 3 13 Initiate BringUp command Op State required 3 13 Initiate Diagnostics command Op State required 3 13 internal disks choosing configuration of 4 1 configuration guidelines 4 2 converting to RDR configuration 4 2 in ftSMC 4 22 mirroring 4 25 system and mirrored partner 4 25 unsafe removal error message 4 12 4 18 5 3 Internal Modem setting 2 11 internal storage enclosures in details pane 4 26 Internet only option 3 5 Internet with phone line as backup option 3 5 invalid component configurations 3 9 IP address and UPS configuration 2 12 L labels on components 5 8 LEDs component status 5 5 flashing to find components 5 6 flashing to locate disks 4 23 locating components flashing LEDs 5 6 Logical to Physical Mapping node 4 25 LUN 4 2 LunVerifylnterval property 4 19 memory snapshot Dump and Go feature 5 13 metadata 4 3 space requirement 4 9 Microsoft Windows See Windows mirroring and failed volumes 4 21 basic disks for RDR 4 8 disks in internal storage 4 2 overview 4 20 recovering non RDR disk 5 3 recovering RDR disk 4 18 5 3 status
18. E920 Test the PXH hot plug controller E921 Test the PXH hot plug controller interrupt E922 Test the PXH hot plug controller slot power EBO2 Initiate the secondary I O diagnostic test EB03 Finish secondary I O diagnostic test B 14 Express5800 320Ma System Administrator s Guide A action band 3 7 active RDR virtual disk plex 4 10 Active Upgrade 1 1 ActiveService Network ASN See ASN Add Physical Disk To RDR Virtual Disk error message 4 9 administration See system administration Advanced Video Redirection AVR 1 3 alarm messages email 5 10 pager 5 10 system inventory 5 10 alarm transmission 3 5 application event log files archiving 2 9 ASN 1 2 features 5 10 system and PCI adapter integration 1 5 automatic system update 2 13 B basic disks converting dynamic to 4 10 BIOS changing settings A 2 determining version 2 10 Serial and Internal Modem settings 2 11 Setup menus disabling boot monitoring 5 14 setup utilities starting 2 10 booting from backup system disk 5 14 from network drive 2 14 from spare system disk 5 14 monitoring process 2 2 bringup CPU element 2 3 Index c cache enabling write 4 6 call home autonomous 5 10 support 3 5 call home messages email 5 10 event reporting 5 10 pager 5 10 Capacity property 4 4 cloning RDR disks 4 13 codes diagnostic 5 13 commands Clear MTBF in RDR 4 15 Delete RDR Configuration on Physical Disk 4
19. Figure 5 3 CPU I O Enclosure and Disk Slot Labeling Slot 3 Slot 3 Slot 2 Slot 2 Slot 1 Slot 1 Top CPU 0 I O 10 CPU 1 I O 11 Bottom When Windows Does Not Respond If Windows does not respond that is if the system appears hung use the VTM console or the power button for systems without VTM console to restart the system Related information can be found in the Express5800 320Ma Virtual Technician Module User s Guide Delayed System Restart When you restart a system that contains certain models of adapters the system appears to hang for approximately 10 seconds while the drivers for the adapter are installed Allow several seconds for restart to proceed Troubleshooting 5 9 Unresponsive Mouse and Keyboard Unresponsive Mouse and Keyboard If your system contains VTMs the mouse and keyboard may appear unresponsive at some point after the system has restarted This is normal behavior while the operating system finds the virtual mouse and keyboard as new hardware Responsiveness returns after a short period of time Remote Event Notification and Service The ASN provides the following features e Event reporting to your NEC Technical Support or your authorized service representative dial out e Remote service to your system by service support personnel dial in You use the ASM Web site to configure all remote event reporting and remote s
20. Power Supplies on page 2 12 e SNMP Traps on page 2 13 e Installing Hotfixes and Security Updates on page 2 13 e Important Things to Avoid on page 2 14 System Startup and Shutdown For normal system startup and shutdown and to completely remove power from the system see the operation and maintenance guide for your system J CAUTION Always shut down the operating system before turning the system power off Operating and Monitoring Your System 2 1 System Startup and Shutdown NOTES 1 Give the system time to recover automatically from problems If the system hangs for any reason while it is booting wait at least ten minutes before intervening manually 2 If a system contains failed components it may attempt to boot for an extended period of time This is because the system makes up to six attempts to boot each time trying with a different combination of components You can monitor the boot process on the screen or in a VIM console session You can accomplish an orderly shutdown of the system from a remote computer by accessing the Windows desktop and choosing Shut Down from the Start menu You must physically be at the system to see the message indicating that it is safe to power off the system To turn off power use the power button the standby circuit breaker switches or the VTM console Note however that the Windows Shut Down command automatically powers down the system Enabling
21. Test Codes E809 Initiate the Ethernet EEPROM diagnostic test E820 Initiate the Ethernet Gigabit PCI interface diagnostic test E821 Initiate the Ethernet Gigabit PHY OUI verification diagnostic test E823 Initiate the Ethernet Gigabit interrupt diagnostic test E824 Initiate the Ethernet Gigabit BAR decoding check diagnostic test E825 Initiate the Ethernet Gigabit EEPROM diagnostic test E826 Test the interface to the Ethernet PHY identifier function 1 E827 Test the Ethernet interrupt function 1 E828 Test the Ethernet loopback function 1 E830 Verify read write to VGA PCI configuration space Verify read write to VGA memory mapped registers E831 Fill 4MB embedded video memory with data pattern Verify data pattern and perform binary inversion Verify memory inversion E840 Test read write to SATA PCI configuration space E841 Generate SATA PHY interrupt Online Diagnostic Codes B 13 Online Diagnostic Test Codes E842 Verify that data can be sent between the SATA controller and the SATA disk E860 Perform error checking on the USB controller E861 Perform an internal diagnostics test on the USB controller E862 Perform an interrupt test on the USB controller E900 Test the fault tolerant switch to PXH interface E901 Test the PXH PCI X interface E902 Perform error checking on the PXH HPC controller E910 Test the PCI X to PCl bridge interface
22. The following procedure explains how to boot a system from a non RDR system disk To boot from a previously prepared non RDR spare system disk Shut down the operating system Physically remove one of the original system disks Insert the spare system disk into the empty slot created in step 2 Unlatch the other original system disk Power up the system Oy Ol oe 2 I a After the system has booted insert latch the original disk that you unlatched in step 4 5 14 Express5800 320Ma System Administrator s Guide Disaster Recovery 7 Use your disk management tool s Delete Volume command to delete the volume on the original disk you inserted in step 6 When this step is complete the disk is set to Unallocated space 8 Create a mirror of the spare system disk s C volume on the original disk you inserted in step 6 Using Windows Disk Managemert right click the spare system disk s C volume In the shortcut menu click Add Mirror A wizard prompts you through the rest of the mirroring process 9 When the disk is 100 resynchronized verify that the original system disk and the upgraded system disk are healthy resynching dynamic mirrored volumes Note that the drives are not duplexed until the resynchronization activity is complete 10 After all resynchronization activity has finished verify that all dynamic disks are healthy dynamic mirrored volumes 11 Start all applications to verify that your system and app
23. appears 4 In the dialog box under Service Status Stopped click the Start button A message stating that Windows is attempting to start the IMAPI service appears When the service is started the Service Status value changes to Started 5 On the General tab under Startup type select Automatic 6 Click OK Floppy Disk Drive Volume Letter The operating system generally assigns the drive letter A to the optional floppy disk drive when the drive is first connected to a USB port If you subsequently connect the drive to a different USB port or if the I O element or element fails over the operating system may assign the drive letter B to the floppy disk drive Serial Ports On your system e Serial Port 1 is generic if The system uses VTMs In this case the BIOS setting in the Advanced menu under I O Device Configuration Serial PortA Connection is set to Serial The system does not have VTMs and you have set the Serial PortA Connection to Serial and disabled the ASN The ASN is disabled when the ASN Call home Enable and Call in Enable properties are both set to False See the ActiveService Network node properties in ftSMC under the ftServer Configuration node e Serial Port 1 is not generic if The Serial PortA Connection setting is Internal Modem There is no VTM in the system and the ASN is enabled e Serial Port 2 is always generic If you have configured Serial Port 1 or Serial Port 2 on your system
24. data mover on the booting primary I O element for errors D653 Test the fault tolerant switch crosslink D660 Perform a sanity test on the fault tolerant switch HPC D700 Test the PIIX ISA registers D701 Test the PIIX IDE register B 6 Express5800 320Ma System Administrator s Guide Online Diagnostic Test Codes D702 Test the PIIX USB register D703 Test the PIIX PM register D704 Test the PCI bus D720 Test the timers D721 Test the real time clock D722 Test the real time clock crystal D730 Test direct memory access to the serial I O port D740 Test the loopback interface to the serial I O port D741 Test the SIO super input output loopback from COM2 D745 Test the SIO super input output interface to the LPC low pin count bus D750 Test the ISA bus D801 Test the PCI interface to the Ethernet port D802 On the primary I O element initiate the Ethernet port self test D803 On the primary I O element initiate the Ethernet parity error test Online Diagnostic Codes B 7 Online Diagnostic Test Codes D804 On the primary I O element initiate the Ethernet loopback test D805 On the primary I O element initiate the Ethernet interrupt test D806 On the primary I O element initiate the Ethernet BAR decoding test D807 On the primary I O element initiate the Ethernet CSMA CD test D808 On the primary I O element initiate the Ethernet PHY OUI verification test
25. disk 4 15 cloning 4 13 converting disks 4 10 deleting configuration 4 11 deporting physical disks 4 13 disk configuration 4 25 disk resynchronization 4 17 dynamic disks 4 10 metadata 4 3 mirroring disks 4 8 recovering disk 4 18 5 3 removing physical disks 4 12 Index 5 Index upgrading basic disks 4 8 RDR virtual disks active plex 4 10 adding a physical disk to error message 4 9 automatic expansion 4 3 automatic verification 4 19 backup 4 13 booting from spare deported 4 14 breaking 4 15 Capacity property 4 4 cloning 4 13 creating 4 10 creating spare bootable 4 14 deleting data from 4 12 deleting RDR configuration 4 11 deported 4 13 duplexed 4 2 failed during resynchronization 4 6 finding in ftSMC 4 26 invalid procedures and error messages 4 5 mirrored 4 2 physical disk and virtual disk capacity 4 4 read load balancing 4 6 replacing a failed 4 19 resynchronization priority 4 20 resynchronizing blanks 4 17 reusing stored data disks 4 16 settings parameters 4 5 simplex 4 2 verifying mirror integrity 4 19 volume mirroring 4 2 write caching 4 6 read load balancing 4 6 reboot delayed 5 9 remote desktop access enabling Remote Desktop 2 5 Remove a Physical Disk from RDR Virtual Disk command 4 12 replacing disks 5 3 resynchronization CPU elements 2 3 external disks 4 27 RDR disks 4 17 Resynchronize This Physical Disk From RDR Virtual Disk command 4 18 S S
26. disk verification Disk Storage Management 4 19 Using Volume Mirroring for Fault Tolerance Configuring the Priority of RDR Virtual Disk Resynchronization The resynchronization priority establishes the portion expressed in megabytes per second Mbps in the details pane of I O bandwidth that is used for the RDR disk resynchronization operation To prioritize resynchronization for all RDR disks in the system 1 In ftSMC expand ftServer Drivers right click SCSI Port Duplex Driver Sradisk_Driver and select Properties 2 In the dialog box click the third Properties tab from the left 3 Set GlobalResyncPriority to Low Normal or High and click OK To prioritize resynchronization for individual RDR disks 1 In ftSMC expand the appropriate I O Enclosure node and click Logical Disk Information Right click the target RDR virtual disk 3 Select Set Resync Priority 4 Select Low Medium or Normal and click OK Using Volume Mirroring for Fault Tolerance 4 20 When using Windows Disk Management to implement data fault tolerance format volumes as NTFS volumes e Configure disks as dynamic disks Dynamic disks organize data within volumes on a disk and support fault tolerant operation and disk migration between systems e Mirror each volume the boot volume on the system disk and all data volumes on two or more physical disks See Mirroring Disks in Your Express5800 320Ma System on page 4 24 for details e A
27. do not attempt to read or copy the Memory dmp file created After the system has completed writing the Memory dmp file it renames the file Memoryn dmp where nis a numeral You can read or copy the Memoryn dmp file It may take up to five minutes after the reboot to complete writing the Memory dmp file before it is renamed and can be read JA CAUTION If you attempt to read or copy the Memory dmp file while the system is writing it you may corrupt the file The normal Windows dump mechanism is used if the DumpQuickEnabled parameter is False disabled or if the CPU element is in simplex mode Dump and Go The Dump and Go command captures a snapshot dump of a running system or a particular component without significantly interfering with the system s or component s operation The system must be running duplex in order to use this method To capture a snapshot dump right click the CPU Enclosure node of interest in the ftSMC console tree and select Dump and Go from the Action menu The system e Takes the selected CPU element offline with its memory intact e Dumps a snapshot of the memory to C sradumps Memoryn dmp e Displays the status of the operation e Returns the CPU element back to online status A Dump and Go command on a BMC controller dumps a snapshot of the BMC firmware s memory and then restores the BMC to service Online Diagnostic Codes The Virtual BMC LCD displays online diagnostic codes described in Appendix B o
28. in commands The View menu contains console viewing options 2 Console tree Lists all system component nodes Each node represents a manageable object 3 Details pane Displays the properties related to the node selected in the console tree For an explanation of a property right click the property and select What s this from the shortcut menu Not all properties have What s this help The Express5800 320Ma Technical Reference Guide includes information about properties Status bar Displays ftSMC status messages ftServer Management Console 3 7 Performing ftSMC Tasks Details Pane The names and values of the properties of the components in the ftSMC tree are displayed in the details pane A question mark icon in front of a property name indicates that What s this Help is available Right click the property name and click in the shortcut menu that appears See Figure 3 4 Figure 3 4 Details Pane Ti FTSERYER Console Root ftServer Local ftServer CPU Enclosures CPUE jim Eg e Fie Action view Window Help le xl e Amare a id CPU Enclosure 1 FtServer CPU Enclosures CPU Enclosure 0 0 DIMM 0 0 DIMM 1 E DIMM 2 E DIMM 3 E DIMM 4 SJ DIMM 5 E DIMM 6 E DIMM 7 E DIMM 8 E DIMM 9 E DIMM 10 G DIMM 11 CROATA gE Q Processor 20 Q Processor 21 Q Processor 22 E Processor 23 E Sensors CPU Enclosure 0 Bomm
29. or 11 Storage Enclosure Slot n and then right click on Disk n 2 Select Set As Active RDR Plex A message reports that the operation was successful Deleting the RDR Configuration on a Physical Disk Deleting the RDR configuration removes a physical disk from the RDR virtual disk You delete one physical disk at a time After you delete the RDR configuration on a physical disk e The RDR metadata is deleted but other data remains on the disk e The disk is no longer an RDR disk and is not part of an RDR virtual disk e You can reconfigure the disk as an RDR disk again using the Add Physical Disk To RDR Virtual Disk command You can delete the RDR configuration only from basic data disks not from dynamic disks boot disks or data disks with one or more paging files To delete the RDR configuration on a physical disk 1 In ftSMC right click the target disk 2 Select Delete RDR Configuration on Physical Disk for disk 0 or 1 or 2 3 Optionally repeat steps 1 and 2 on the disk with which the deleted disk was mirrored When the second of the mirrored disks is removed from the RDR virtual disk the RDR virtual disk is removed 4 If desired repeat steps 1 3 for each physical disk to be removed Disk Storage Management 4 11 Using RDR for Fault Tolerance NOTE Disregard any Unsafe Removal of Device messages that appear when you remove an internal physical disk from the enclosure Removing a Ph
30. remove the volumes from Disk Management 5 To add the removed plex back to the RDR virtual disk in ftSMC right click the disk you broke in step 2 and select Add Physical Disk to RDR Virtual Disk The plex is now synchronized with its active partner and is again a partner in an RDR virtual disk Setting or Clearing the MTBF for Disks Clearing the MTBF resets the MTBF to infinity the number of faults to 0 and the time of last fault to never Setting the MTBF Threshold sets the MTBF threshold and views the current count seconds number of faults and date and time of last fault NEC Solutions America Inc presets the MTBF threshold you should not change it unless instructed to do so by your support representative See MTBF Statistics on page 5 1 for an explanation of MTBF To set or clear the MTBF for disks 1 In SMC right click the target disk 2 Select either Set MTBF Threshold or Clear MTBF e f you select Set MTBF Threshold specify the desired threshold value in the Threshold field of the dialog box that appears and then click Finish A message appears indicating a successful operation e f you select Clear MTBF the MTBF is cleared and a message appears indicating a successful operation Setting the MTBF Faultcount Limit for Disks The MTBF faultcount limit defines the number of times certain errors can occur before the system sends threshold events that generate alarms Disk Storage Management 4 15 Us
31. s Gomm 9 Gomm 10 Gomm 11 Processor 20 fe Processor 21 C Processor 22 rr Processor 23 E Sensors DevicePathId op State State Op State Re Type Threst Refresh What s this Help 3 8 Express5800 320Ma System Administrator s Guide Performing ftSMC Tasks Icons Used in ftSMC Figure 3 5 shows and describes the icons used in the system inventory Figure 3 5 System Inventory Icons cat empty Ee partnered online wit ry offline e A dimmed folder icon indicates that the node does not contain any information It is empty e A plain yellow folder icon indicates that the node is online and contains information or child nodes This icon indicates online simplex components e A tools icon indicates that the node is offline possibly for maintenance e A dual monitor icon indicates that the node is duplexed partnered with another node for example two CPU elements NOTE It is safe to remove a duplexed component e A magnifying glass icon indicates that the node is offline and undergoing diagnostic testing e Asingle monitor icon indicates that the component is operating simplexed unpartnered NOTE It is unsafe to remove a simplexed component from the system Removing a simplexed component causes loss of that component function to the system The simplexed icon can also indicate an invalid configuration For instance the simplexed icon next to Ethernet Controller 2 shown
32. the disk To view the progress of the synchronization in ftSMC expand Logical Disk Information under ftServer I O Enclosures and select the virtual disk for example RDR Virtual Disk 1 In the details pane the progress is noted as a percentage as follows Status Resync 20 percent When the disks are synchronized the LEDs on both disks are lit steady green and ftSMC displays a value of OpState State Duplex in the details pane for the disk and for the virtual disk The value next to Status for the virtual disk is None Disk Storage Management 4 9 Using RDR for Fault Tolerance 8 For each additional virtual disk to be created repeat steps 3 7 mirroring e The disk in slot 2 of I O element 10 with the disk in slot 2 of I O element 11 to create virtual disk 2 e The disk in slot 3 of I O element 10 with the disk in slot 3 of I O element 11 to create virtual disk 3 Mirroring Dynamic Disks with RDR This procedure turns dynamic disks into basic disks before mirroring them with RDR To use RDR to mirror dynamic disks themselves see Chapter 3 in the Express5800 320Ma Software Installation and Configuration Guide Mirroring a dynamic disk with RDR involves two steps e Converting the disk to basic e Upgrading the disk to RDR Converting a Dynamic Disk to a Basic Disk CAUTION Converting a dynamic disk to a basic disk removes all data from the disk So that you can recover the data back it up to backup media befo
33. to function as a modem or as a communications cable between two computers use Windows Device Manager see Figure 3 2 to verify that Serial Port 1 or Serial Port 2 functions as you Operating and Monitoring Your System 2 11 Uninterruptible Power Supplies expect after you install VTMs You may need to reconfigure the COM port after installing the VTMs See Virtual Modems and Using VTMs to Troubleshoot Systems on page 3 5 for related information Uninterruptible Power Supplies Your Express5800 320Ma system supports the use of uninterruptible power supplies UPSs to power the system without interruption during short outages and to gracefully shut the system down during longer power outages As part of your fault tolerant strategy obtain and use a UPS qualified by NEC Solutions America Inc e For information about qualified UPS models see the site planning guide for your system e For UPS installation details see the Express5800 320Ma Software Installation and Configuration Guide System Shutdown with UPS Battery Rundown When you use a UPS qualified by NEC Solutions America Inc you connect that UPS to one half of the system If a failure occurs in the UPS or in the UPS power source for example if the UPS is unplugged and the backup battery runs low the system initiates a shutdown even if the power to the non UPS half of the system is unaffected by the failure If you have independent sources of AC po
34. you do plan to install and use Active Upgrade software be sure to keep system files on a separate disk from data files See the Express5800 320Ma Active Upgrade User s Guide for more information Using RDR for Fault Tolerance 4 2 Use RDR disk mirroring to configure and create managed disks in the internal storage With RDR disk mirroring you can mirror pairs of physical disks to create RDR virtual disks Each pair of mirrored disks constitutes one RDR virtual disk RDR offers faster resynchronization of mirrored disks than other mirroring methods after transient failures or when a single disk is briefly removed from service NOTE In RDR terminology an individual physical disk is also called a plex and an RDR virtual disk is also called a LUN for logical unit The data on one disk of the RDR virtual disk pair is replicated in full that is mirrored or duplex on its corresponding partner disk irrespective of volume or partition layout However an RDR virtual disk may also be simplex that is consisting of only one physical disk A simplex RDR virtual disk may contain mirrored volumes created using third party disk management facilities If all volumes on a simplex RDR disk are mirrored with other disks in the system then the simplex RDR disk is effectively duplex mirrored If you are upgrading a system s internal disks from a non RDR to an RDR configuration the existing internal disks must provide adequate space fo
35. 5800 320Ma System Administrator s Guide Security Configuration Wizard Add Port or Application xi Port Number Approve Application 4s an alternative to opening individual ports you can approve an application to open whatever ports it requires Use this technique when you don t know which ports an application uses the application uses many ports or it doesn t use fixed ports Application path YProgramFiles STRATUS management SRA_SSN EXE Learn more about approving applications OK Cancel 4 In the Open Ports and Approve Application dialog box shown in step 2 click Add select SRA_RAS EXE and press OK The service name then appears checked in the list shown in the step 2 Advanced Topics A 5 Security Configuration Wizard A 6 Express5800 320Ma System Administrator s Guide Appendix B Online Diagnostic Codes The following describes the online diagnostic codes for your Express5800 320Ma systems Online diagnostic codes are hexadecimal values that indicate a test or initialization routine The codes appear on the Server Info page of the Virtual Technician Module VTM Console Online Diagnostic Test Codes The following describe the codes for online diagnostic tests which are performed when the system boots when a CPU or I O element is brought back into service and when initiated by an administrator of the system e CPU Diagnostic Test Codes e l2C Bus Diagnostic Test Codes
36. 9 Refreshing the ftSMC Display 3 11 Viewing and Changing Properties 3 12 Required Operational States for Commands 3 13 iv Express5800 320Ma System Administrator s Guide Contents 4 Disk Storage Management 4 1 Data Fault Tolerance 4 1 Guidelines for System Disks 4 2 Using RDR for Fault Tolerance 4 2 Automatic Virtual Disk Expansion 4 3 Managing RDR Disks 4 4 Notes on Using RDR to Mirror Disks in Internal Storage 4 5 Disk Failures during Resynchronization 4 5 Write Caching 4 6 Read load Balancing 4 6 Mirroring Dynamic Disks with RDR 4 10 Setting the Active RDR Disk Plex 4 10 Deleting the RDR Configuration on a Physical Disk 4 11 Removing a Physical Disk from an RDR Virtual Disk 4 12 Deporting a Physical Disk from an RDR Virtual Disk 4 13 Creating a Spare Bootable RDR Disk 4 14 Breaking a Physical Disk from an RDR Virtual Disk 4 14 Setting or Clearing the MTBF for Disks 4 15 Setting the MTBF Faultcount Limit for Disks 4 15 Booting a System with a Backup RDR Boot Disk 4 16 Reusing Data Disks 4 16 Reusing a Stored Data Disk 4 16 Removing the RDR Configuration from a Stored Data Disk 4 16 Resynchronizing RDR Disks 4 17 Resynchronizing a Backup Boot RDR Disk 4 18 Recovering and Replacing RDR Disks 4 18 Verifying RDR Disks 4 19 Configuring the Priority of RDR Virtual Disk Resynchronization 4 20 Using Volume Mirroring for Fault Tolerance 4 20 Mirrored Volume Resynchronization 4 21 Volume Resynchronization After Rebooting 4 21 Inse
37. CAUTION If the original boot disk is still in a system into which you insert a Spare deported boot disk the original boot disk loses its RDR configuration and is no longer an RDR enabled disk For more details see the discussion of creating a spare bootable disk in the Express5800 320Ma Software Installation and Configuration Guide Breaking a Physical Disk from an RDR Virtual Disk The following procedure isolates an RDR virtual disk plex for backup backs up the volumes and then resynchronizes the broken plex with its original partner adding it back to the RDR virtual disk You cannot perform this procedure on e dynamic disks e simplex RDR virtual disks e RDR virtual disks while they are resynchronizing e RDR virtual disks if their verify interval is set to 0 that is if RDR verify is disabled 4 14 Express5800 320Ma System Administrator s Guide Using RDR for Fault Tolerance 1 Verify the RDR virtual disk that you are going to backup to ensure that both plexes of the RDR virtual disk are healthy 2 In ftSMC expand I O Enclosure Storage Enclosure and then select Slot 1 2 or 3 to access Disk 0 1 or 2 3 Right click on the target disk and select Break Physical Disk from RDR Virtual Disk This command splits the plex from the RDR virtual disk creates an exact copy of its volumes and adds them to Disk Management 4 Use backup software to make a copy of these volumes created in Disk Management then
38. CD 2 10 Index 7 Index Index 8 Express5800 320Ma System Administrator s Guide
39. Express5800 320Ma System Administrator s Guide NEC Solutions America Inc NRO14W Notice The information contained in this document is subject to change without notice UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF NEC NEC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE INFORMATION CONTAINED HEREIN INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PURPOSE NEC assumes no responsibility or obligation of any kind for any errors contained herein or in connection with the furnishing performance or use of this document Software described in NEC a is the property of NEC and or its licensees b is furnished only under license and c may be copied or used only as expressly permitted under the terms of the license NEC documentation describes all supported features of the user interfaces and the application programming interfaces API developed by NEC and or its licensees Any undocumented features of these interfaces are intended solely for use by NEC personnel and are subject to change without warning This document is protected by copyright All rights are reserved No part of this document may be copied reproduced or translated either mechanically or electronically without the prior written consent of NEC Solutions America Inc VERITAS VERITAS SOFTWARE the VERITAS logo Business Without Interruption VERITAS The Data Availability Company and VERI
40. Healthy 5 3 Offline or Missing 5 3 synchronizing 4 21 volumes 4 21 4 25 MMC adding snap in to 3 3 modems in Device Manager 3 4 powering while online 2 5 troubleshooting by VTM 3 5 virtual 3 5 modules Virtual Technician 1 3 monitoring services 2 9 system remotely 1 2 3 3 with SAM 1 2 MTBF faultcount limit 4 15 managing 5 1 statistics 5 1 threshold changing 5 2 values 5 1 N nodes Disk 4 23 expanding 3 7 Logical to Physical Mapping 4 25 SCSI Port Duplex Driver Sradisk_Driver 4 5 Sensor 4 23 Slot 4 23 Storage Enclosure 4 23 O offline component identification 5 5 Offline or Missing disk status 5 3 Op State status Initiate BringDown command 3 13 Initiate BringUp command 3 13 Index 4 Express5800 320Ma System Administrator s Guide Index Initiate Diagnostics command 3 13 Set Priority 3 13 optimizing system performance 4 6 P paging files 4 12 paging severity levels 2 8 PCI adapters Ethernet teams 1 6 pedestal systems locations of elements 4 26 Phone line with Internet as backup option 3 5 plexes 4 2 active RDR 4 10 power button enabling 2 2 powering down system 2 2 primary enclosures 5 12 procedures adding ftSMC to MMC 3 3 archiving log files 2 9 booting from spare disk 5 14 changing IP address for UPS 2 12 checking service status 2 10 configuring a UPS 1 6 deleting RDR configuration on a physical disk 4 11 deporting physical disk from RDR vi
41. Help for ftSMC Before interacting with ftSMC observe the following cautions J CAUTION Before using ftSMC to interact with the NEC Technical Support perform the tasks described in the Express5800 320Ma ActiveService Network Configuration Guide J N CAUTION When working in ftSMC generally do not change the configured values of properties unless directed to do so in documentation or by the NEC Technical Support ftSMC Interface The details pane the icons used in ftSMC and the ftSMC display refresh options are features of the ftSMC interface Figure 3 3 shows the ftSMC user interface 3 6 Express5800 320Ma System Administrator s Guide Performing ftSMC Tasks To expand all nodes press the asterisk key on the number pad Figure 3 3 ftSMC User Interface hii FISER ER Console Root Tox l File Action View Window Help 1 8 x gt m a Console Root FtServer Local ftServer CPU Enclosures ftServer I O Enclosures Storage Enclosures FtServer Configuration B El ftServer Local Stratus ftServer Software Availability Manager __ Standard System Devices FtServer Drivers Stratus FtServer Software Availability Mar i gt Updated Fri Dec 20 14 30 24 4 P 2 2 a a amp Table 3 1 describes the key elements in the ftSMC user interface Table 3 1 ftSMC User Interface Key Elements mem essrpion Function 1 Action band The Action menu contains MMC snap
42. MI interrupt D590 Test the NMI interrupt D591 Test the INTR interrupt D592 Test the A20 interrupt D593 Test the NMI B 4 Express5800 320Ma System Administrator s Guide Online Diagnostic Test Codes D595 Test whether the BMC can initiate an NMI interrupt D597 Test the BMC KCS interrupt D5A0 Test the IRQO interrupt timer D5A1 Test the IRQ1 interrupt keyboard D5A2 Test the IRQ4 interrupt UART D5A3 Test the IRQ8 interrupt RTC D5A4 Test the IRQ12 interrupt mouse D5A5 Test the IRQ14 interrupt IDE D5A6 Test the SCI interrupt D5A7 Test the IRQ3 interrupt COM2 D5B0 Test the PIRQO IRQ1 interrupt USB D600 Test the interface between the PCI ASICs on the CPU element and the primary I O element D601 Verify that PCl card ASIC has not generated break errors Online Diagnostic Codes B 5 Online Diagnostic Test Codes D612 Test the PCl card PCI bus D613 Test the PCl card ASIC interrupt D614 Verify that PCl card ASIC has not generated break errors D620 Test the ability to move data between PCl card ASICs D630 Examine PCl card ASIC error registers to verify the ASIC is working correctly D632 Test the PCI ASIC for errors D650 Verify that the path to the I O side of the fault tolerant switch ASIC is available D651 Test the I O side of the fault tolerant switch ASIC on the primary I O element for errors D652 Test the fault tolerant switch
43. Q1 interrupt KB diagnostic test E5A2 Initiate the IRQ4 interrupt COM1 diagnostic test E5A3 Initiate the IRQ8 interrupt RTC diagnostic test E5A6 Initiate the SCI interrupt diagnostic test E5A7 Initiate the IRQ3 interrupt COM2 diagnostic test E5A8 Test the system error handling interrupt E600 Initiate the PCl card ASIC interface diagnostic test E620 Initiate the PCl card ASIC Gsync diagnostic test Online Diagnostic Codes B 11 Online Diagnostic Test Codes E650 Verify that the path to the fault tolerant switch ASIC is available E651 Test the I O side of the fault tolerant switch ASIC element for errors E652 Test the fault tolerant switch data mover for errors E653 Test the fault tolerant switch crosslink E660 Perform a sanity test on the fault tolerant switch HPC E720 Initiate the timer diagnostic test E721 Initiate the RTC diagnostic test E740 Initiate the serial loopback Port 1 diagnostic test E741 Initiate the Serial loopback Port 2 diagnostic test E745 Test the SIO super input output interface to the LPC low pin count bus E801 Initiate the Ethernet controller PCI interface diagnostic test E805 Initiate the Ethernet controller interrupt diagnostic test E806 Initiate the Ethernet BAR decoding check diagnostic test E808 Initiate the Ethernet PHY OUI verification diagnostic test B 12 Express5800 320Ma System Administrator s Guide Online Diagnostic
44. Set values on the other Paging Severity tab the same way 3 Click OK Windows System Event Logs The system maintains logs of application and system events These event logs can help you or the NEC Technical Support if problems occur on the system In the Windows Administrative Tools you can use Event Viewer to view the different logs and to set the size of the application and system event logs To prevent loss of event log data maintain a regular schedule for manually archiving event log files or obtain a third party tool that performs automated event log archiving 2 8 Express5800 320Ma System Administrator s Guide Monitoring Stratus Services Setting the Size of Event Log Files Specify the size of the event log files on your system To set the size of the application and system event logs 1 2 Right click the log in Event Viewer and click Properties In the Log size section set the maximum log size in KB The system default size for the application and system event logs is 2048 KB J CAUTION Data will be overwritten if one of these event logs reaches its maximum log size Archiving Event Log Files In the unlikely event that your system experiences problems take a snapshot of the system event log and the application event log and save each of these to a file in order to capture important details relevant to the problem To save log files 1 2 3 Right click the log file in Event Viewer S
45. TAS Volume Manager are trademarks or registered trademarks of VERITAS Software Corporation in the U S and or other countries The NEC Solutions America Inc logo Express5800 320Ma and the Express5800 320Ma logo are trademarks of NEC Solutions America Inc ActiveService Network is a trademark of Stratus Technologies Bermuda Ltd All other trademarks and trade names are the property of their respective owners Manual Name Express5800 320Ma System Administrator s Guide Part Number NRO14W Express5800 320Ma Software Release Number 4 1 0 Publication Date January 2006 NEC Solutions America Inc 10850 Gold Center Drive Suite 200 Rancho Cordova CA 95670 2006 NEC Solutions America Inc All rights reserved Contents Preface xi 1 Introduction to System Administration System Administration Tools Active Upgrade ftServer Management Console Software Availability Manager ActiveService Network Virtual Technician Module VTM Console Disk Management Tools System Software Features Fail Safe Software Services Open Driver Architecture Rapid Disk Resync Disk Mirroring Initial Configuration Documentation Express5800 320Ma Help System Windows Documentation NOOOOMAKRKRAKAKRKROONMDYDNDAA pee os ss si si si iss si ss sts a 2 Operating and Monitoring Your System 2 1 System Startup and Shutdown 2 1 Enabling the System Power Button 2 2 Managing CPU Element Resynchronization 2 3 Managing CPU Element Bringup 2
46. UPS See the instructions for installing PCNS in the Express5800 320Ma Software Installation and Configuration Guide SNMP Traps Your Express5800 320Ma system supports the Microsoft SNMP Agent which enables third party Enterprise Management consoles to remotely monitor the systems The ftServer SNMP Agent provides a standard mechanism for monitoring the status of systems and for receiving alarms from the systems During instances of system malfunction or in response to a system event such as a firmware update you may see multiple traps in third party management consoles for various devices For instance if a PCI adapter fails the SNMP agent may send traps not only for the adapter but also for its slot You may safely disregard these traps See the Express5800 320Ma Software Installation and Configuration Guide for SNMP configuration information Installing Hotfixes and Security Updates Use caution when applying hotfixes from any source Applying updates indiscriminately may introduce serious problems to your Express5800 320Ma system Refer to the following guidelines before updating your system e Do not install other types of hotfixes such as Microsoft patches that fix a particular problem before obtaining validation from NEC Solutions America Inc e You can use Windows Automatic Update to download hotfixes but do not allow Windows to install them automatically Operating and Monitoring Your System 2 13 Important Thin
47. You can also find the latest technical information about Microsoft Windows and other Microsoft products through online product support at the Microsoft Help and Support Web site http support microsoft com If you are unable to resolve your questions with the help available at these online sites and the Express5800 320Ma system is covered by a service agreement please contact NEC Technical Support 866 269 1239 xii Express5800 320Ma System Administrator s Guide Preface Notices e All regulatory notices are provided in the site planning guide for your system e Although this guide documents modem functionality modems are not available for all systems Ask your sales representative about modem availability e ActiveService Network ASN is not currently available but may be ordered in the future Preface xiii Preface xiv Express5800 320Ma System Administrator s Guide Chapter 1 Introduction to System Administration The following topics provide an introduction to Express5800 320Ma system administration e System Administration Tools on page 1 1 e System Software Features on page 1 4 e Initial Configuration on page 1 6 e Documentation on page 1 6 e Windows Documentation on page 1 7 Features of Express5800 320Ma system software further support system fault tolerance for properly configured systems If you have a service contract NEC Solutions America Inc or an author
48. You can specify any name for the file 5 Eject the CD ROM For example the following command produces a file named hotfixlist txt in the current directory of your command prompt window The file contains a list of all hotfixes for the English versions of Windows Server 2003 dir D Bin Hotfix EN gt hotfixlist txt 5 16 Express5800 320Ma System Administrator s Guide Appendix A Advanced Topics This appendix presents the following advanced topics e Disabling Hyperthreading e Using Windows Headless Mode and Console Redirection e Security Configuration Wizard These procedures require that you change settings in the BIOS For further information about BIOS settings see the Express5800 320Ma Technical Reference Guide Disabling Hyperthreading Some system installations may disable hyperthreading to facilitate application execution J CAUTION Disable hyperthreading only if your system satisfies the minimum BIOS version requirements Contact NEC Technical Support or your authorized service representative to confirm that you have the correct BIOS version To disable hyperthreading you enter the ftServer Setup utility To disable hyperthreading 1 Turn on or restart your system When the logo screen appears press F2 to enter your system s BIOS setup utility The BIOS setup utility s Main menu appears after the system completes more of the POST power on self test process On the Main me
49. afe Mode disaster recovery 5 14 SAM overview 1 2 scheduling CPU bringup 2 3 SCSI Port Duplex Driver Sradisk_Driver node 4 5 setting disk parameters 4 5 Security Configuration Wizard A 2 Send Alarms By property 3 6 Sensor node 4 23 Serial PortA Connection 2 11 Serial setting 2 11 services listing installed NEC 2 9 monitoring 2 9 status 2 10 system 1 4 starting and stopping 1 4 Set MTBF Threshold command in RDR 4 15 Set Priority command Op State required 3 13 Shut Down command 2 2 shutting down system 2 2 enabling power button 2 2 Slot node 4 23 snap ins adding ftSMC to MMC 3 3 SNMP traps 2 13 5 10 Software Availability Manager See SAM Start Slot Identification command 4 23 5 6 status bar ftSMC 3 7 status of disks Healthy 5 3 mirrors 4 18 5 2 Offline or Missing 5 3 Stop Slot Identification command 4 23 5 6 Stop Verify RDR Virtual Disk command 4 19 Storage Enclosure node 4 23 storage enclosures internal disk slots 4 25 labels 5 8 synchronizing mirrors 4 21 system delayed reboot 5 9 enabling power button 2 2 hang time 2 2 Index 6 Express5800 320Ma System Administrator s Guide Index inventory alarm messages 5 10 icons 3 9 performance optimization 4 6 powering down 2 2 remote monitoring 1 2 starting up 2 1 system administration tools 1 1 system disks mirroring required 4 20 system event log 2 9 setting maximum size 2 9 VTM paging severity 2 8 system event
50. age 4 2 e Using RDR for Fault Tolerance on page 4 2 e Using Volume Mirroring for Fault Tolerance on page 4 20 e Mirroring Disks in Your Express5800 320Ma System on page 4 24 e Finding a Physical Disk on page 4 25 Data Fault Tolerance Your Express5800 320Ma system offers two methods of ensuring data fault tolerance and continuous availability of its disk media e Rapid Disk Resync RDR a disk replicating technology is supported only on the internal disk drives To create striped volumes across the mirrored internal disks refer to the documentation for your disk management tool You choose to implement RDR for internal disk drives or volume mirroring for all disks during the software installation and configuration procedure However you can upgrade your disks to RDR after software installation Disk Storage Management 4 1 Guidelines for System Disks NOTE Create a backup of the system disk with which to restart the system in the unlikely event of a system failure See the Express5800 320Ma Software Installation and Configuration Guide Guidelines for System Disks Observe the following guidelines when configuring the system disks e On the system disk the IPL procedure creates a boot partition which contains the operating system and all of its components e You can greatly reduce application downtime when you upgrade software by installing and using the optional Active Upgrade software If
51. an Error icon For example in Figure 5 1 Warning icons appear in three nodes and the Error icon appears beside the slot that has a problem Troubleshooting 5 5 Locating Components Figure 5 1 Warning and Error Icons D ftServer I O Enclosures EB D I O Enclosure 10 J PCI Slot Info 10 PCI Slot Info 10 x Ethernet Adapter 10 3 Click the problem node and check the MTBF Current value in the details pane If it is less than the MTBF Threshold value that node has failed and the system removes it from service For example MTBF Time of Last Fault May 30 2001 15 07 24 MTBF Threshold 300 seconds MTBF Number of Faults 2 MTBF Current 220 second Locating Components ftSMC displays device IDs and device paths for system components that it monitors Components that have a dual initiated bus have dual device paths Component location diagrams show the device IDs of major elements enclosures and internal disks Two commands assist you in locating select system components e Start Slot Identification Causes the LEDs on the component to flash so that you can physically locate it e Stop Slot Identification Stops the LEDs on the component from flashing after you have physically located it Disk slots on CPU 1I O enclosure slots PCI adapter slots and modems support these slot identification commands Device IDs and Device Paths Hardware components in the system inventory are organized
52. ated to the service NOTE The Sysmgt Startup service runs only when the system first starts This service starts the other system services After the other services have started it stops running and its status is blank BIOS Settings To manage BIOS settings your Express5800 320Ma system uses the ftServer Setup utility To start the BIOS setup utilities 1 Turn on or reboot your system When the logo screen appears press F2 to enter the BIOS setup utility 2 After executing some power on self test POST procedures the system displays the setup utility s Main menu See the Express5800 320Ma Technical Reference Guide for cautions and details about using the BIOS Setup utilities Determining the BIOS Version Use ftSMC to determine the BIOS version Click a CPU Enclosure node and look at the value of the BIOS Stratus Version property in the details pane Enabling IMAPI for Writing to CDs Your Express5800 320Ma system supports optional DVD RW drives Before writing to the DVD RW drive enable the Image Mastering Applications Programming Interface IMAPI which is turned off by default 2 10 Express5800 320Ma System Administrator s Guide Floppy Disk Drive Volume Letter To enable IMAPI 1 Right click My Computer 2 Click Manage expand Services and Applications and click Services 3 In the Services window double click IMAPI CD Burning COM Service The IMAPI CD Burning COM Service Properties dialog box
53. d then click Disk 0 4 Right click the target disk and click Add Physical Disk To RDR Virtual Disk 4 8 Express5800 320Ma System Administrator s Guide Using RDR for Fault Tolerance NOTE If you receive an error message when using the Add Physical Disk To RDR Virtual Disk command the disk you are trying to add may not have sufficient free space for the metadata Be sure the disk has a minimum of 10MB free space A System Shutdown message may appear stating that the system will reboot in two minutes If the message appears let the system restart NOTES 1 If you have added a system disk to an RDR virtual disk a message notifies you that the system will reboot The message gives you the option of confirming or cancelling the request The system also restarts if you add a data disk to an RDR virtual disk and the software cannot unmount all data volumes on the disk 2 You cannot add a physical disk to RDR if the disk is dynamic or a nonblank data disk 5 In the Device Configuration Change dialog box click Yes 6 Repeat steps 3 5 for the corresponding disk in I O element 11 For example expand ftServer I O Enclosures I O Enclosure 11 Storage Enclosure 40 Slot 1 and then click Disk 0 7 Allow time for the two disks to synchronize e While the disks are resynchronizing LEDs blink to indicate read and write operations and ftSMC displays a value of OpState State Syncing in the details pane for
54. ee Mirroring Disks in Your Express5800 320Ma System on page 4 24 for details NOTE In ftSMC the storage Slot nodes display the Start Slot Identification and Stop Slot Identification commands Although these commands appear in the context menu for slots in internal storage the driver for those slots does not support them Disk Node Each Disk node represents a hard disk that resides in a slot in a storage enclosure You use the DevicePathlID property to locate a physical disk See Finding a Physical Disk on page 4 25 for details Sensor Nodes The Sensor Node include the following subnodes e Temperature sensors monitor the ambient temperature within the enclosures e Fan Speed sensors monitor the rotational speed of the fans within the enclosures e Voltage sensors monitor the voltage level of power within the enclosures J CAUTION NEC Solutions America Inc presets the configurable threshold property values of these sensors Do not change them unless instructed to do so by the NEC Technical Support Disk Storage Management 4 23 Mirroring Disks in Your Express5800 320Ma System EMC Attached Storage If an optional EMC CLARIiON EMC Symmetrix or EMC CLARiiON AX100 Storage System is installed in your system Fibre Channel Controller nodes will appear beneath the PCI Slot Info nodes in which the adapters are installed NOTE System disks cannot reside in an EMC attached storage system See
55. elect Save Log File As In the Save Log File As dialog box e Inthe Save In box accept the default or enter a new path name e Inthe File name box enter the file name e Inthe Save as type box accept the default type Event Log evt This allows you to view the saved file in Event Viewer 4 Click Save to save the file 5 After you archive the log file you can clear it To clear the log click Action and then click Clear all Events Archiving the log file has no effect on the current contents of the active log Monitoring Stratus Services ftServer Manager includes a number of Stratus services that run on your system as Windows services If any of these services is not running the system does not function as designed The Express5800 320Ma Technical Reference Guide describes these services Operating and Monitoring Your System 2 9 BIOS Settings To check the status of a service 1 Click Start point to Programs point to Administrative Tools and then click Computer Management 2 Double click Services and Applications and then click Services 3 In the right hand pane in the Status column the Stratus services should all be listed as Started In the Startup Type column they should all be listed as Automatic If aservice s status is Stopped or blank attempt to start the service by right clicking it and then clicking Start If the service fails to start check the event log for any messages rel
56. equires that the system reboot a system restart dialog box appears giving you the option to restart the system immediately or later If the operation succeeds without requiring a reboot a message box indicating success appears If Deport a Physical Disk from an RDR Virtual Disk fails a dialog box indicating the reason for the failure appears In this case the RDR virtual disk is not deported and the system does not reboot After a successful Deport a Physical Disk from an RDR Virtual Disk command no drive letters or mount points associated with volumes on the deported disk are preserved To deport a physical disk from an RDR virtual disk 1 In ftSMC right click the target disk 2 Select Deport Physical Disk from RDR Virtual Disk Disk Storage Management 4 13 Using RDR for Fault Tolerance A message reports that you may have to reboot the system if you continue with this command You must restart only if the deport command fails If it succeeds a message reports the successful operation 3 Click OK A message appears telling you to remove the deported disk 4 Remove the deported disk The deported disk disappears from ftSMC Creating a Spare Bootable RDR Disk 1 Be sure that the system boot disk is mirrored 2 Deport the disk that is the mirror of the system disk 3 Physically remove the deported disk from the system Label and store this disk which is now the spare bootable hard disk in a safe place J N
57. errupt test on the IDE controller D860 Perform error checking on the USB controller D861 Perform an internal diagnostics test on the USB controller D862 Perform an interrupt test on the USB controller Online Diagnostic Codes B 9 Online Diagnostic Test Codes D863 Perform a test of the USB DMA D900 Test the fault tolerant switch to PXH interface D901 Test the PXH PCI X interface D902 Perform error checking on the PXH HPC controller D910 Test the PCI X to PCl bridge interface D920 Perform a sanity test on the PXH hot plug controller D921 Test the PXH hot plug controller interrupt D922 Test PXH hot plug controller slot power DC00 Test PCl card ASIC interface in the BIOS boot block DC04 Test the PCI bus interface DC06 On the primary I O element log early boot block errors DC50 Test the ISA bus Secondary I O Element Diagnostic Test Codes The following tests are performed on the secondary I O element E481 Initiate the IDPROM checksum test on the secondary I O element B 10 Express5800 320Ma System Administrator s Guide Online Diagnostic Test Codes E580 Initiate a diagnostic test of an interrupt that is specific to your Express5800 320Ma system E581 Initiate the SMI interrupt diagnostic test E591 Initiate the INTR interrupt diagnostic test E597 Test the BMC interface E5A0 Initiate the IRQO interrupt Timer diagnostic test E5A1 Initiate the IR
58. ervice features of the ASN See the Express5800 320Ma ActiveService Network Configuration Guide for details Remote Reporting of Events When the system s fault tolerant software detects a hardware or software problem the system generates alarm messages that can be e Sent to NEC Technical Support or other authorized service representative e Sent to a customer contact by way of email or pager e Written to the Windows system event log Autonomous Call Home For systems with VTMs the VTM can send an alarm when a fault resilient boot fails to bring up the Windows operating system System Inventory Reports An alarm message can include a full system inventory a partial system inventory or no inventory at all depending on the message type A system inventory consists of an enumeration of all of the properties of the manageable hardware devices tracked by the Inventory Service SNMP Traps Most alarms can also generate SNMP traps Device state alarms generate an SNMP trap whenever a device state transitions to or from an online broken or offline state Sensor threshold alarms generate an SNMP trap whenever a sensor status improves or worsens to normal warning and critical states 5 10 Express5800 320Ma System Administrator s Guide Making Dump Files Event Log Entries ftServer Manager may generate an alarm in response to a sequence of several events To indicate what these events are an alarm message may include event log ent
59. estarts it With a firm fine tipped object like a pushpin press the Dump button which is actually a small circular opening Press the Dump button on the primary enclosure The primary enclosure is the enclosure on which the power switch LED is lit The Dump button is located at the center rear panel of each enclosure It is labeled DUMP System Memory Dumps Memory dumps are enabled through the Board Instance drivers DumpQuickEnabled and DumpNumberOfFilesToSave properties To enable system memory dumps 1 In SMC expand ftServer Local ftServer Drivers and then Board Instance Driver srabid 2 Right click Board Instance Driver srabid Properties and set DumpQuickEnabled to True 3 Set DumpNumberOfFilesToSave to the number of dump files you want to save to disk 5 12 Express5800 320Ma System Administrator s Guide Online Diagnostic Codes Dump files beyond this number overwrite the existing saved dump files For instance if the value is 3 then the fourth saved dump file overwrites the first existing dump file If at the time of a system crash the DumpQuickEnabled property of the Board Instance Driver node is True and the CPU element is duplex the system creates a memory dump and stores the dump in the memory of one CPU element The system restarts with the remaining CPU element After the system restarts the dump is automatically copied to a disk file After a system reboot where a dump has been generated
60. et Adapter 10 3 10 Express5800 320Ma System Administrator s Guide Performing ftSMC Tasks Figure 3 8 shows a no inventory found icon next to the CPU Enclosure icons Figure 3 8 Warning and Inventory Error Icons B A ftServer Local ftServer Drivers A FtServer CPU Enclosures E 8 CPU Enclosure 0 CPU Enclosure 1 Figure 3 9 shows a threshold warning icon at the Voltage Sensor Its parent nodes display the yellow warning icon Figure 3 9 Threshold Warning Icon AY Sensors J Temperature Sensor C Fani Speed Sensor C Fan2 Speed Sensor voltage Sensor Refreshing the ftSMC Display You can right click the ftServer Local root node to enable or disable each of three refresh options These options cause ftSMC to refresh or update the information in the details pane when the specified event occurs You should enable these options so that the details pane and the node icons update when you complete an action or when a state change occurs When enabled a check mark appears in front of the option as shown in Figure 3 10 ftServer Management Console 3 11 Performing ftSMC Tasks Figure 3 10 ftSMC Details Pane Refresh Options tii ftserver Console Root ftServer e Console Window Help Action View Favorites Tree Favorites CI Console Root Fn 5 ft Ser v Refresh on Select ftser Y Refresh on Me
61. ex disk that is later duplexed write caching will work To enable write caching 1 Right click My Computer on the desktop select Manage select Device Manager and then expand Disk Drives 2 Select the target disk select Properties and click the Policies tab 3 Check Enable write caching on the disk and click OK Read load Balancing When you enable read load balancing read operations on duplex RDR virtual disks alternate between the two physical disks which improves performance By default read load balancing is enabled on all RDR physical disks You can enable or disable read load balancing either for each physical disk or globally for all RDR physical disks across the system To enable or disable read load balancing for a single physical disk 1 In ftSMC expand ftServer I O Enclosures and Logical Disk Information 2 Right click the target RDR Virtual Disk 3 Select Set Rdr Lun Load Balancing 4 Inthe dialog box set the Rdr Lun Load Balancing field to On or Off and click Finish NOTE Global read load balancing settings do not overwrite read load balancing settings on individual RDR physical disks 4 6 Express5800 320Ma System Administrator s Guide Using RDR for Fault Tolerance To enable or disable read load balancing globally 1 In ftSMC expand ftServer Drivers right click SCSI Port Duplex Driver Sradisk_Driver and select Properties 2 On the dialog box click the right most Properties tab 3 I
62. face that enables you to monitor and manage your system s fault tolerant software and hardware See Chapter 3 for details Software Availability Manager The Software Availability Manager SAM performs predictive software availability management SAM monitors system activity to predict possible software failures and to alert you to take action SAM is a Microsoft Management Console MMC snap in supplied by NEC Solutions America Inc See the Express5800 320Ma Software Availability Manager User s Guide for complete information ActiveService Network 1 2 Your Express5800 320Ma systems offers an optional secure network the ActiveService Network ASN ASN enables NEC Technical Support or your authorized service representative to provide remote monitoring diagnosis troubleshooting and problem resolution services to your systems 24 hours a day 7 days a week Access to the ASN requires a service contract with NEC Solutions America Inc or an authorized service representative and is implemented across a modem or over the Internet Having ASN connectivity enables e Your system to send alerts call home alarm messages to NEC Technical Support or your authorized service representative when unusual events occur on the system e NEC Technical Support or your authorized service representative to access the system through a connection to the ASN Your system can connect to the ASN through e Amodem connected to the system e T
63. ftSMC on a remote system Using VTM Console If your system has VTMs you can use VTM console to remotely access the server desktop to turn off system power and boot the host system See the Express5800 320Ma Virtual Technician Module User s Guide for more details J CAUTION Before using the VTM console to turn off system power always attempt to perform an orderly shutdown of the operating system Using the VTM Using the VTM includes the following major procedures e Setting Up a VTM Administrator Account on page 2 6 e Configuring VTM Administrator Email Paging on page 2 7 e Configuring the SMTP and SNMP Settings on page 2 7 e Setting Paging Severity Levels on page 2 8 See Using VTMs to Troubleshoot Systems on page 3 5 for related information Setting Up a VTM Administrator Account You set up a VTM administrator account which enables you to log on to the VTM Console from the ftSMC Note that the VTM administrator account is separate from your Windows administrator account 2 6 Express5800 320Ma System Administrator s Guide Using the VTM To set up a VTM administrator account 1 In ftSMC expand ftServer Local ftServer Configuration right click ActiveService Network and select Properties 2 On the dialog box click the SMM tab 3 Enter values into the following fields SMM Admin ID Your VTM administrator login name SMM Admin Password Your VTM administra
64. g with the ASN especially on systems that send alarms by phone only 3 4 Express5800 320Ma System Administrator s Guide Running ftSMC Figure 3 2 Virtual Modems o Computer Management Pafe E File Action view Window Help 151 e Mmea Computer Management Local Disk drives i System Tools a Display adapters eg Event Viewer H DYDICD ROM drives Shared Folders A Floppy disk drives Z Local Users and Groups Human Interface Devices E Performance Logs and Alerts H IDE ATAJATAPI controllers z Device Manager Keyboards yj Storage Mice a Modems Ta Services and Applications Removable Storage Disk Defragmenter Communications cable between two computers Disk Management Communications cable between two computers 2 E9 Network adapters JY Ports COM amp LPT SM Processors amp SCSI and RAID controllers Sound video and game controllers oh ER Fe FE FE Ee E ee Using VTMs to Troubleshoot Systems Although you may dial in to the VTM to troubleshoot the system be aware that call home support and alarm transmission through the ASN modem will be blocked for the duration of the connection However if your system is configured to send alerts by the following options see
65. gs to Avoid e You can greatly reduce application downtime when you upgrade software by installing and using the optional Active Upgrade software If you do plan to install and use Active Upgrade software be sure to keep system files on a separate disk from data files See the Express5800 320Ma Active Upgrade User s Guide for more information For more information about evaluating hotfixes for Express5800 320Ma systems see the following web page http support necsam com servers Important Things to Avoid To take full advantage of your system s fault tolerant features observe the following when setting up and operating your system e Do not attempt to boot the system from a network drive Booting the system from a network drive is not supported e Do not use Windows Device Manager to disable devices except in documented special situations Using Windows Device Manager to disable devices can interfere with the proper operation of your system The correct way to take devices out of service and return them to service is through the ftSMC snap in However to handle special situations the system documentation may instruct you to use the Windows device manager e Do not enable hardware acceleration for your video adapter For your system the Hardware acceleration is set to None Do not change this setting Enabling hardware acceleration makes your video adapter non fault tolerant To verify the setting right click the desktop a
66. h the wizard steps but click Cancel at the end rather than rebooting Determining That a Component Has Failed Component LEDs and ftSMC provide indicators that a component has failed See the operation and maintenance guide for your system for general troubleshooting information related to system hardware ftSMC indicates a failed component by showing a white X inside a red box next to the icon of a failed component Using LEDs to Troubleshoot Hardware LEDs where present indicate the status of components The LEDs can help you locate a failing or failed component The LED status is also shown by ftSMC in the details pane of components that have LEDs The LED State properties indicate the state of an LED in the system On your Express5800 320Ma system the LEDs are green amber and white For detailed information about LEDs and particular components see the operation and maintenance guide for your system Using ftSMC to Troubleshoot Hardware You can view component icons in ftSMC to see if a component has failed To use ftSMC to determine that a component has failed 1 InftSMC expand the System Inventory by clicking the ftServer node in the console tree and pressing the asterisk key on the numeric keypad 2 Look for Warning an exclamation point inside a yellow triangle or Error a white X inside a red circle icons If you see a Warning icon click the plus sign in front of nodes that have a Warning icon until you see
67. he VTM or an ftGateway system a system configured as a gateway for ASN connectivity e The Internet Express5800 320Ma System Administrator s Guide System Administration Tools Internet based ASN connects over a secure path to your authorized service representative Internet based ASN does not support ftGateway After verifying a hardware problem your authorized service representative can send out a replacement CRU See the Express5800 320Ma ActiveService Network Configuration Guide for more information Virtual Technician Module The Virtual Technician Module VTM is a system management module supported on your Express5800 320Ma system VTMs provide remote management capabilities using the VTM console a Web based console including e Advanced Video Redirection AVR e Access to attached storage e Diagnosis of a system that is without power e Power cycling of a system VTM is required for the use of Active Upgrade AVR enables you to manage the host computer remotely over the Web based console Using AVR you can view the remote system desktop and redirect its local keyboard and mouse VTM supports Dynamic Host Configuration Protocol DHCP DHCP dynamically assigns IP addresses to the VTMs and also supports static IP addresses The two VTMs on each VTM equipped system require a total of four IP addresses VTM Console The VTM console is the Web based interface for systems that support VTM The VTM console enable
68. he device experiences an unacceptable MTBF You can configure the rules for MTBF management Rapid Disk Resync Disk Mirroring Rapid Disk Resync RDR disk mirroring technology provides faster resynchronization of mirrored disks than other mirroring methods after transient failures or when a single Introduction to System Administration 1 5 Initial Configuration disk is briefly removed from service For optimal performance use RDR to mirror disks in internal storage Initial Configuration Configure the following items before you use your system e System Software See the Express5800 320Ma Software Installation and Configuration Guide for software installation and configuration details e Disk storage Create a backup system disk and mirror the disks in your system If you are implementing RDR disk mirroring see the Express5800 320Ma Software Installation and Configuration Guide for details If you are implementing volume mirroring see your disk management tool documentation e Network connections Configure Ethernet adapters in teams to achieve increased throughput and fault tolerance In a team one adapter is primary and the other adapters in the team are secondary See the Express5800 320Ma Software Installation and Configuration Guide and the Express5800 320Ma PCI Adapter Guide for details about configuring Ethernet adapter teams e Uninterruptible power supply See your system s hardware installation guide for info
69. hierarchically Level 1 components for example CPU elements and I O elements represented by the CPU Enclosure nodes and I O Enclosure nodes respectively have Level 2 child components such as DIMMs and processors which may have Level 3 and Level 4 components For example I O enclosures elements which are Level 1 have storage enclosures Level 2 which have slots Level 3 which have disks Level 4 Hardware devices in the system inventory have device ID numbers For example the device ID of the I O element in Figure 5 2 is 11 Figure 5 2 illustrates the following hierarchically presented components and their device IDs 5 6 Express5800 320Ma System Administrator s Guide Locating Components e Level 1 I O Enclosure 11 e Level 2 Mass Storage Controller 0 and SATA Controller 1 e Level 3 Ports 0 through 2 Figure 5 2 Component Levels Egy 10 Enclosure 11 J C Mass Storage Controller 0 C Stratus Promise Ultra33 IDE Controller SATA Controller 1 Port 0 C Port 1 Ea Port 2 A device path is a slash separated sequence of device IDs that identifies the location of a component in the system Device paths appear in the details pane of ftSMC They use the following syntax Level 1 device ID Level 2 device ID Level 3 device ID Level 4 device ID For example referring to Figure 5 2 the device path 11 1 2 indicates I O Enclosure 11 SATA Controller 1 Port 2 Table 5 1 presents the system device IDs
70. hold is expressed in seconds If a device s MTBF falls beneath this threshold the system takes the device out of service and changes the device state to Broken J CAUTION NEC Solutions America Inc presets the MTBF thresholds You should not modify them unless instructed to do so by NEC Technical Support or your authorized service representative Taking Components Offline and Bringing Them Online You can use ftSMC to take a component offline or bring a component online Before you take a component offline verify that it is safe to do so For a description of the procedures see the online help for ftSMC Hard Disks If a disk s status is not healthy you may be able to recover the disk or you may need to replace the disk Recovering a Disk In your disk management tool try to recover the disk manually if e A failed volume non RDR only appears as Failed Redundancy e The RDR or non RDR disks appear as Offline Missing or Online Errors 5 2 Express5800 320Ma System Administrator s Guide Hard Disks Verify that the system does not have a problem that is causing the mirror to break on an internal or external disk Ensure that the disk is securely seated in the drive and that it has power Perform the following procedures to recover the disk To recover an RDR disk 1 Logically and then physically remove the physical disk from the RDR virtual disk NOTE Disregard any Unsafe Removal of Device me
71. ile the system is rebooting press the F2 key to enter the ftServer Setup utility The system may take a minute or so to display the ftServer Setup utility Main menu 3 On the ftServer Setup menu select the Advanced tab On the Advanced tab select I O Device Configuration then press Enter Select Serial PortA Connection then press Enter 4 5 6 Use the plus key to toggle to Internal Modem then press Enter 7 Press Esc then select Exit Saving Changes and press Enter 8 Atthe Setup Confirmation dialog box with Yes highlighted press Enter to return to the system boot process To change the BIOS setting from ftSMC with the system running 1 In ftSMC expand ftServer Local ftServer Drivers right click the BIOS Setup node and select Properties 2 In the BIOS Setup Properties page set the ComAModem property to True and click OK 3 Restart the system to enable the BIOS update to take effect 2 4 Express5800 320Ma System Administrator s Guide Controlling the Modem Controlling the Modem J N CAUTION When you replace or install a modem you must turn power to the modem connector off to prevent damage to the modem and the system Use the following procedure to change the power state of the modem while the system remains online Otherwise shut down the system and remove the power cords as described in the Express5800 320Ma Operation and Maintenance Guide Powering the modem on or off while
72. imitations 5 8 locating components 5 6 software components 5 8 device paths See also device IDs DevicePath property 4 26 DevicePathID property 4 26 devices labels 5 8 locating 5 6 diagnostic codes 5 13 disaster recovery booting from spare disk 5 14 Safe Mode 5 14 WinPE 5 15 disk management mirroring 4 22 Disk node 4 23 disks 4 5 See also entries under RDR disk mirorring and RDR virtual disks active RDR 4 10 backup 4 13 converting dynamic to basic 4 10 duplex RDR 4 2 finding external in ftSMC 4 27 finding internal in ftSMC 4 26 locating by flashing LEDs 4 23 replacing 5 3 safe unsafe to remove from D540 or D548 storage enclosure 4 22 simplex 4 2 status Healthy 5 3 Offline or Missing 5 3 dual device paths software components 5 8 Dump and Go command BMC controller 5 13 CPU element 5 13 Dump button 5 12 dump command 5 12 dump files 5 11 recovering 5 13 DumpNumberOfFilesToSave property 5 12 DumpQuickEnabled property 5 13 dumps systems with no VTM 5 12 DVD writing to CD 2 10 DVD RW drives 2 10 dynamic disks 4 21 and RDR automatic disk expansion 4 3 converting to basic 4 10 Dynamic Host Configuration Protocol DHCP 1 3 E EMC storage enclosures Index 2 Express5800 320Ma System Administrator s Guide Index adapters in ftSMC 4 24 Enable CpuBoard Bringup 2 3 enabling write caching 4 6 enclosures primary 5 12 error icons 5 5 events log entries 2 8 5 11
73. in Figure 3 6 indicates that Network Port 0 and Network Port 1 beneath the Ethernet Controller 2 are duplexed but that Ethernet Controller 2 is simplexed which makes it a single point of failure an illegal configuration ftServer Management Console 3 9 Performing ftSMC Tasks Figure 3 6 Simplexed Icon for Invalid Configuration a S e e i a A PCI Slot Info 2 Ethernet Controller 2 Network Port 0 83 Network Port 1 Ma m 1 m im ote ftSMC displays warning and error icons described in Table 3 2 Table 3 2 ftSMC Warning and Error Icons Warning Exclamation point inside a A node whose child node has an yellow triangle error White X inside a red circle The node is offline in testing or has failed No inventory found White X inside a gray ftSMC cannot retrieve inventory circle information for that device The ftSMC status bar displays a message indicating that the properties cannot be retrieved Threshold warning Exclamation point insidea The current reading of a sensor value red triangle exceeds the specified threshold Parent nodes display the yellow warning icon Figure 3 7 shows an error icon next to the Ethernet Adapter indicating an error on that node Warning icons precede the names of all parent nodes that have nodes with an error Figure 3 7 Warning and Error Icons E A ftServer I O Enclosures E A I O Enclosure 10 H PCI Slot Info 10 amp PCI Slot Info 10 x Ethern
74. ing RDR for Fault Tolerance J N CAUTION Do not change the MTBF faultcount limit value except when advised to by NEC Technical Support 1 In ftSMC right click the target disk 2 Select Set MTBF Faultcount Limit In the dialog box enter the desired limit value and click Finish A message appears indicating a successful operation Booting a System with a Backup RDR Boot Disk 1 Remove power from the system 2 Remove all boot disks from the internal storage enclosure if any are installed 3 Insert the backup boot disk 4 Press the system power button Reusing Data Disks If you have stored a copy of a data disk that was created with RDR disk mirroring use the following procedures to reuse the disk in the system Reusing a Stored Data Disk After you perform this procedure e The data on the stored data disk is overwritten with the data on the disk in its companion slot e The stored data disk remains an RDR disk To reuse a stored data disk 1 Make sure the original partner of the stored disk is in the companion slot 2 Insertthe stored disk into its original slot The system automatically resynchronizes the stored disk with the partner disk Wait for the disk to be fully resynchronized before removing the stored disk or before removing power from the system Removing the RDR Configuration from a Stored Data Disk This procedure removes the RDR configuration from a stored data disk and deletes all of its data
75. ized service representative provides continuous remote system monitoring and diagnosis for ActiveService Network ASN management Disk management tools are also available on your Express5800 320Ma system System Administration Tools System administration tools enable you to monitor system performance and system component status diagnose errors and identify failed components Using the tools you can take failed components offline and put replacement components online These features include Active Upgrade ftServer Management Console Software Availability Manager SAM ActiveService Network ASN Virtual Technician Module VTM the VTM console and disk management tools Active Upgrade Optional Active Upgrade technology enables you to upgrade your Express5800 320Ma system and application software with minimal downtime Instead of taking your system offline to run upgrade procedures you can use the Active Upgrade process to split the system into two independently running systems one Introduction to System Administration 1 1 System Administration Tools side of which you upgrade while the other side continues to run your applications without interruption See the Express5800 320Ma Active Upgrade User s Guide or the Active Upgrade online help for more information To use Active Upgrade your system requires a VTM ftServer Management Console The ftServer Management Console ftSMC is a graphical user inter
76. lications are working properly WinPE WinPE Windows Pre Installation Environment provides a command shell from which you can perform system recovery using operating system commands To access the WinPE command shell you must boot from the ExpressBuilder CD 1 of 2 Select the Use WinPE to repair a corrupted hard drive command when the Express5800 320Ma System software presents that option WinPE is recommended for advanced users or administrators only See Microsoft documentation for information about WinPE Windows Hotfixes Distributed by NEC Solutions America Inc To create a file that lists the Windows hotfixes distributed with your Express5800 320Ma System software release and installed on your system by an IPL or upgrade to the release use the following procedure To obtain a list of Windows hotfixes 1 Insert your ExpressBuilder CD 1 of 2 in the CD ROM drive 2 If the Express5800 320Ma System software installation wizard runs automatically and asks if you want to install Express5800 320Ma System Software click Cancel 3 In acommand prompt window change to a directory in which to save the file 4 Enter a command in the following format dir cddrive Bin Hotfix LG gt outputfile Troubleshooting 5 15 Disaster Recovery In the command format e cddrive is the drive letter for your CD ROM drive e LGis the language code for your Windows version e outputtile is the name of the file to hold the results
77. lient WebDA client nah dh d a d a a a a Ss 7794A AR K K P Learn more about client features lt Back Cancel 2 Inthe Open Ports and Approve Application dialog shown below if the ftServer SSN service SRA_SSN EXE does not appear in the list click Add Advanced Topics A 3 Security Configuration Wizard Security Configuration Wizard xi t Open Ports and Approve Applications The inbound ports listed below are used by the roles and administration options that you selected Selected ports are opened unselected ports are blocked View AATRITIS v Select the ports to open Ports used by Network Associates McShield mcshield exe Ports used by Machine Debug Manager mdm exe Ports used by NetDiagService NetDiag_Service exe Ports used by Intel NCS NetService NetSvc exe gt Ports used by SCW Engine scshost exe rw VF gt Ports used by Stratus FtServer Maintenance and Diagnostics MAD sramad exe Ports used by System RPC applications Ports used by HSTtimer timecount exe NOOsNOOO Vvvve Vv Ports used by Network Associates Task Manager vstskmgr exe v Add Edit Remove Advanced Learn more about opening ports and approving applications lt Back Cancel 3 Browse to the location of the SRA_SSN EXE service as shown in the dialog box below and click OK The service name then appears checked in the list shown in the step 2 A 4 Express
78. log files archiving 2 9 system power button 2 2 system shutdown 2 2 system updating 2 13 T thresholds changing MTBF 5 2 VTM related 2 8 warning icon 3 10 tools system administration 1 1 traps SNMP 2 13 turning off system power 2 2 U uninterruptible power supply See UPS Unsafe removal of device message 4 12 4 18 5 3 updating your system 2 13 upgrading basic disks for RDR 4 8 UPS configuring 1 6 2 12 connecting to 2 13 Network Management Card page 2 13 updating IP address 2 12 V Verify RDR Virtual Disk command 4 19 viewing all nodes 3 7 virtual modems 3 5 Virtual Technician Module See VTM volume mirroring 4 21 VTM administrator email paging 2 7 calling back to CAC 5 11 COM ports after installing 2 12 configuration 2 6 configuring SMTP SNMP 2 7 managing Administrator account 2 6 overview 1 3 setting paging severity levels 2 8 system event logs 2 8 5 11 troubleshooting by dial in 3 5 VTM console overview 1 3 starting and stopping system 2 6 WwW warning icons 5 5 What s this Help accessing 1 6 for details pane properties 3 7 Windows accessing desktop 2 5 not responding 5 9 obtaining list of hotfixes 5 15 Windows Automatic Update 2 13 Windows hotfixes installing 2 13 Windows updates installing 2 13 WinPE disaster recovery 5 15 wizard hardware installation 5 5 security configuration A 2 write caching on RDR virtual disks 4 6 writing to
79. losures then Logical Disk Information and then click Logical to Physical Mapping 4 Inthe Name column of the ftSMC details pane find the disk name you noted in step 2 Look up its corresponding device path ID in the Value column This identifies the physical location of the disk within the system See Device IDs and Device Paths on page 5 6 for details For example Disk 3 may have the disk name Harddisk3 in ftSMC and have a device path ID of 70 12 3 This disk would appear in ftSMC under the Storage Enclosures node as Disk 3 in Slot 12 of Storage Enclosure 70 5 Use the device path ID determined in step 4 with the labels on the system to identify the disk location You can also use Diagrams of Component Locations on page 5 8 to help locate the disk NOTE When external disks are resynchronizing the Logical to Physical Mapping details pane shows the disk that is resynchronizing as STMPLEX and includes the percentage of the disk that has resynchronized for example SIMPLEX 20 Disk Storage Management 4 27 Finding a Physical Disk 4 28 Express5800 320Ma System Administrator s Guide Chapter 5 Troubleshooting The following topics can help you troubleshoot your Express5800 320Ma system e MTBF Statistics on page 5 1 e Taking Components Offline and Bringing Them Online on page 5 2 e Hard Disks on page 5 2 e Determining That a Component Has Failed on page 5 5 e Locating C
80. ment disk should now appear as a basic disk 4 lf the basic replacement disk has any volumes delete them Right click the volume on the replacement disk and then click Delete Partition Repeat for each volume on the replacement disk Verify that the basic replacement disk now appears as a single unallocated space 5 Right click the replacement disk and click Convert to Dynamic 6 Remove the mirrors from the missing disk that was physically removed in step 1 Right click a volume on the missing disk and then click Remove Mirror In the Remove Mirror dialog box select the missing disk and click the Remove Mirror button J CAUTION Be sure to select the missing disk not the remaining good disk You will lose data if you select the remaining good disk Repeat this step for each volume on the missing disk 5 4 Express5800 320Ma System Administrator s Guide Determining That a Component Has Failed 7 Right click the missing disk and then click Remove Disk 8 On the remaining good disk right click a volume and click Add Mirror In the Add Mirror dialog box select the replacement disk and click the Add Mirror button Repeat this step for all other volumes on the remaining good disk Hardware Installation Wizard Occasionally after a system reboot or after hot plugging an I O element or a disk a hardware installation wizard may appear indicating that a Express5800 320Ma disk device has been found Continue throug
81. n dialog box select Yes and press ENTER to save the new settings and exit from the BIOS Setup program Security Configuration Wizard If you use the Security Configuration Wizard new in Windows Server 2003 Service Pack 1 to create a security configuration template on an Express5800 320Ma system perform the following steps to ensure that the template does not interfere with ftServer services running on the system The following steps assume that you have selected all the defaults associated with the ftServer services NOTE The dialog boxes shown in the following steps do not appear in the exact sequence shown However they should all appear in the course of running the Security A 2 Express5800 320Ma System Administrator s Guide Security Configuration Wizard Configuration Wizard See Windows documentation for more information 1 Check the Remote access client box in the Select Client Features dialog box as shown below Security Configuration Wizard xi Select Client Features Servers also act as clients These client features are used to enable services 4 server can support multiple client Features View installed features z Select the client features that the selected server performs Automatic update client DHCP client DNS client DNS registration client Domain member FTP client normal mode Group Policy administrative client Microsoft networking client Remote access client SQL c
82. n the GlobalRdrPlexLoadBalancing field select On or Off and click OK NOTE Global settings do not overwrite settings made on individual RDR physical disks To add a physical disk to an RDR virtual disk 1 Insert and latch disks see Figure 4 1 into corresponding slots in the enclosures See Finding a Physical Disk on page 4 25 for an explanation of the numeric values in the figures In your Express5800 320Ma system the internal storage disks are numbered 3 2 1 from top to bottom in a rack mounted system See Table 4 1 and Figure 4 1 Table 4 1 RDR Disk Numbering ee ST Soeeane Pere ecto yom Node ObjectName Property Location in System Sorgeenciosues cogetDewiomaion Disk Storage Management 4 7 Using RDR for Fault Tolerance Figure 4 1 Mirroring RDR Virtual Disks 1 0 Element 10 Slot Number 3 Device ID 10 40 3 2 RDR virtual disk 3 Slot Number 2 Device ID 10 40 2 1 RDR virtual disk 2 Slot Number 1 Device ID 10 40 1 0 RDR virtual disk 1 O Element 11 Slot Number 3 Device ID 11 40 3 2 RDR virtual disk 3 Slot Number 2 Device ID 11 40 2 1 RDR virtual disk 2 Slot Number 1 sysad003a Device ID 11 40 1 0 RDR virtual disk 1 Double click ftServer Management Tools on the Windows desktop to start ftSMC In ftSMC select the target disk in I O element 10 For example expand ftServer I O Enclosures I O Enclosure 10 Storage Enclosure 40 Slot 1 an
83. nd click Properties On the Settings tab click Advanced and then click the Troubleshooting tab e Do not install devices unless they have been tested and certified ftServer compatible Installing devices that have not been tested and certified ftServer system compatible can reduce the fault tolerance of your system If you want to install a device that has not been certified contact your account team 2 14 Express5800 320Ma System Administrator s Guide Chapter 3 ftServer Management Console For information about using ftServer Management Console ftSMC see the following topics e CPU and I O Enclosures and Elements on page 3 1 e ftSMC Overview on page 3 2 e Running ftSMC on page 3 2 e Performing ftSMC Tasks on page 3 6 For information about the Virtual Technician Module VTM see the Express5800 320Ma Virtual Technician Module User s Guide and ftSMC snapin help CPU and I O Enclosures and Elements Each system houses two CPU I O enclosures Each enclosure contains a CPU element and an I O element joined to the same board You can monitor each CPU element and I O element separately ftSMC represents these elements in the following nodes e CPU Enclosure 0 and CPU Enclosure 1 e O Enclosure 10 and I O Enclosure 11 Discussions of CPU enclosures and I O enclosures apply equally to the correspinding parts of CPU I O enclosures unless otherwise specified ftServer Management Console 3 1
84. nly when a diagnostic test is running on an operative system Troubleshooting 5 13 Disaster Recovery Disaster Recovery To help you to log on and access system resources after a computer disaster has occurred you can restart the system in safe mode boot from a spare disk or use the Windows WinPE command shell Safe Mode You use the Safe Mode startup options to start the system with only the minimal necessary services Safe Mode options include Last Known Good Configuration Safe Mode Safe Mode with Networking and Safe Mode with Command Prompt For more information see Safe Mode startup options in Windows Help J CAUTION You must disable the Watchdog Timer by disabling boot monitoring in the BIOS before attempting to boot in Safe Mode See the Express5800 320Ma Software Installation and Configuration Guide for a description of how to disable boot monitoring Booting From a Spare System Disk To boot from a spare system hard disk you need a spare hard disk that was prepared during your initial system configuration process Refer to the Express5800 320Ma Software Installation and Configuration Guide for information about how to prepare this hard disk Typically you boot from a backup hard disk only to recover from an unlikely disaster situation where all redundant system disks suffered simultaneous failure To boot a system from an RDR boot disk see Booting a System with a Backup RDR Boot Disk on page 4 16
85. ntil a more convenient time An RDR disk is brought online as Unconfigured if you insert it into a slot whose companion slot contains an RDR configured disk that is not the inserted disk s partner An RDR disk is brought online normally if you insert it into a slot whose companion slot either is empty or contains an unconfigured disk Disk Failures during Resynchronization In RDR resynchronization the partnered RDR virtual disks relate as source and target disks The source is the disk from which the target disk is being resynchronized If a source disk fails or is removed from service during resynchronization the target disk is removed from the system and treated as a deported disk If the target disk fails Disk Storage Management 4 5 Using RDR for Fault Tolerance or is removed from service during resynchronization the source disk continues operating in simplex mode If the system starts to shut down while an RDR virtual disk is resynchronizing RDR records the state of the resynchronization and upon system reboot resumes resynchronization from that point Write Caching To optimize system performance you can enable write caching on RDR virtual disks By default write caching is disabled except during disk resynchronization when it is automatically enabled Write caching does not work on a simplex RDR virtual disk except when it is resynchronizing even if it is enabled However if you enable write caching ona simpl
86. nu use the right arrow key to select the Advanced tab Use the down arrow key to select Advanced Processor Options and press Enter Select Hyper Threading Technology and press Enter of w NM Change the value from Enabled to Disabled and press Enter Advanced Topics A 1 Using Windows Headless Mode and Console Redirection 6 Press Esc then select Exit Saving Changes and press Enter The system resumes booting Using Windows Headless Mode and Console Redirection In headless mode Windows Server 2003 can run without a keyboard mouse and monitor You can remotely manage and restart the system through a serial connection If your system is operating in headless mode and if the port for both console redirection and Windows headless are set to use the same Serial port configure the BIOS to stop console redirection when the power on self test POST has finished processing To configure the BIOS to stop console redirection after POST 1 When the system is booting and the progress bar has started to fill press F2 to enter the BIOS setup program and wait for the BIOS setup program to run 2 Use the RIGHT ARROW key to select the Advanced tab 3 On the Advanced menu use the DOWN ARROW key to select Console Redirection Press ENTER 4 On the Console Redirection menu use the DOWN ARROW key to select Continue C R after POST Use the PLUS SIGN key to change the value to OFF 5 Press F10 6 In the Setup Confirmatio
87. ompanion slot of an RDR virtual disk the blank disk is automatically configured and synchronized to the existing RDR disk To resynchronize RDR data disks 1 In ftSMC under the Logical Disk Information icon right click the target RDR virtual disk that is the disk that might not be synchronized with its mirror disk Disk Storage Management 4 17 Using RDR for Fault Tolerance 2 Select Resynchronize This Physical Disk From RDR Virtual Disk A message appears indicating a successful start of the command See step 7 in Read load Balancing on page 4 7 for a description of how to verify completion of the resynchronization process See Disk Failures during Resynchronization on page 4 5 for instructions on what to do if the source RDR virtual disk fails during resynchronization Resynchronizing a Backup Boot RDR Disk 1 Verify that the original partner disk of the backup boot disk is inserted into its original slot in the storage enclosure 2 Reinsert the backup boot disk into its original slot in the storage enclosure The backup boot disk automatically resynchronizes with the original partner The command takes some time to run See step 7 in Read load Balancing on page 4 7 for a description of how to verify completion of the resynchronization process Recovering and Replacing RDR Disks In your disk management tool if the status of an RDR disk appears as Offline Missing or Online Errors you can t
88. omponents on page 5 6 e When Windows Does Not Respond on page 5 9 e Delayed System Restart on page 5 9 e Unresponsive Mouse and Keyboard on page 5 10 e Remote Event Notification and Service on page 5 10 e Making Dump Files on page 5 11 e Online Diagnostic Codes on page 5 13 e Disaster Recovery on page 5 14 MTBF Statistics The fault tolerant services software automatically maintains mean time between failure MTBF statistics for many system components Administrators can view this information in ftSMC at any time and can reconfigure the MTBF parameters that affect how the fault tolerant services respond to component problems The system stores the current MTBF values associated with each device in Windows registry keys Whenever any of the MTBF values change the registry reflects the change Therefore when the driver stops and restarts or the system restarts the system retains the current MTBF information For procedures explaining how to set these settings see the online ftSMC snap in help Troubleshooting 5 1 Taking Components Offline and Bringing Them Online Clearing the MTBF Clearing the MTBF sets the MTBF to 0 Unknown and erases the record of all faults NOTE Clearing the MTBF does not bring a device back into service automatically If the device that you cleared is in the Broken state you must correct the state Changing the MTBF Threshold The MTBF thres
89. or the following properties Operating and Monitoring Your System 2 7 Windows System Event Logs SMTP Server IP A required value The IP address of your email server SNMP Community A required value A filter for incoming SNMP messages and outgoing SNMP traps SNMP Server 1 7 IP The IP addresses of the SNMP servers that receive VTM SNMP traps 4 Click OK Setting Paging Severity Levels Set the paging severity level to notify users when entries are made in the VTM system event log SEL Use the settings to indicate how severe an error must be before you receive a notification about it These are errors that relate to a particular area of the VTM adapter for example power temperature sensors and so on The available security levels are e None The user notification for this group is inactive e Warning The VTM notifies users when SEL entries in this group exceed warning thresholds e Critical The VTM notifies users when SEL entries of the group exceed critical thresholds e All The VTM notifies users of every SEL entry of events in the group After you set or change the paging severity levels the VTM reboots To set paging severity levels 1 In ftSMC expand ftServer Local ftServer Configuration right click VTM Network Config and select Properties 2 On the VTM Network Config Properties page click one of the Paging Severity tabs and set values as desired for the displayed properties
90. ote Computer You can manage your system by running ftSMC on a remote system or on any system running Windows 2000 Windows Server 2003 or Windows XP 1 Install tSMC on a supported computer Use the Remote Management Installation RMI procedure described in the Express5800 320Ma Software Installation and Configuration Guide Add the ftSMC snap in to MMC specify a system to manage and save the console that contains the snap in To manage systems you have added to a console open a previously saved MMC console that contains ftSMC Adding the ftServer Management Console Snap in to MMC 1 From the Start menu of the remote computer click Run type mmc in the Open box and click OK 2 In MMC click the Console menu item and click Add Remove Snap in 3 In the Add Remove Snap in dialog box click Add The Add Standalone Snap in dialog box appears with a list of snap ins Click ftServer Management Console and click Add The Connect dialog box appears Type the servername domainname or the IP address of the server for example usbos01 wtcus com or 192 168 57 10 and select or clear the Connect as current user check box If you clear the check box type the user name and password that will be used to make the connection Click Finish NOTES 1 The user name that you enter must be in the Windows Administrators group for the computer that you want to manage 2 You can select any remote Express5800 320Ma 3 2 GH
91. p Files 5 11 Using the Dump Button 5 12 System Memory Dumps 5 12 Dump and Go 5 13 Online Diagnostic Codes 5 13 Disaster Recovery 5 14 Safe Mode 5 14 Booting From a Spare System Disk 5 14 WinPE 5 15 Windows Hotfixes Distributed by NEC Solutions America Inc 5 15 vi Express5800 320Ma System Administrator s Guide Contents Appendix A Advanced Topics A 1 Disabling Hyperthreading A 1 Using Windows Headless Mode and Console Redirection A 2 Security Configuration Wizard A 2 Appendix B Online Diagnostic Codes B 1 Online Diagnostic Test Codes B 1 CPU Diagnostic Test Codes B 1 12C Bus Diagnostic Test Codes B 3 Primary I O Element Diagnostic Test Codes B 4 Secondary I O Element Diagnostic Test Codes B 10 Index Index 1 Contents vii viii Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Figure 3 8 Figure 3 9 Figure 3 10 Figure 3 11 Figure 4 1 Figure 5 1 Figure 5 2 Figure 5 3 ftSMC Tree Virtual Modems ftSMC User Interface Details Pane System Inventory Icons Simplexed Icon for Invalid Configuration Warning and Error Icons Warning and Inventory Error Icons Threshold Warning Icon ftSMC Details Pane Refresh Options Properties Command in Shortcut Menu Mirroring RDR Virtual Disks Warning and Error Icons Component Levels CPU I O Enclosure and Disk Slot Labeling Express5800 320Ma System Administrator s Guide Figures 3 4 3 5 3 7 3 9 3 10
92. port or your authorized service representative may contact you to determine the seriousness of the condition If a CRU has failed the NEC Technical Support will ship a new part to your site On systems equipped with VTMs ftServer Manager continuously copies a limited number of Windows system event log messages to a log on VTMs so that support personnel can retrieve the log if your system fails Making Dump Files Dump files are snapshots of either a system s memory or a particular component s firmware memory Dump files enable NEC Technical Support to diagnose system or component problems You can create dump files in the following ways Troubleshooting 5 11 Making Dump Files To create system memory dumps you can e Press a button e Configure your system to create memory dumps e In ftSMC right click a CPU Enclosure and select the Dump and Go command e In SMC right click a certain component and select either the Dump and Go command or the Dump command These commands are not available for all components The Dump command dumps a snapshot of the corresponding component While dumping the component is not available When the dump is complete the component returns to service You can also use Windows commands to configure the creation of memory dumps See Windows documentation Using the Dump Button J N CAUTION Making a dump file of an entire system automatically takes the operating system offline and then r
93. ption If your only spare disk is initialized it has a signature written on it you can replace the failed disk with an initialized disk Troubleshooting 5 3 Hard Disks Replacing a Failed Disk with an Uninitialized Disk Follow this procedure to replace a failed disk with an uninitialized disk To physically locate a disk see Finding a Physical Disk on page 4 25 To replace a failed disk with an uninitialized disk 1 Physically remove the failed disk and replace it with an uninitialized disk 2 Disk management software automatically resynchronizes the replacement disk with the remaining good disk creating volumes on the replacement disk and mirroring the disks Replacing a Failed Disk with an Initialized Disk Perform the following procedure to replace a failed disk with an initialized disk using Windows Disk Management To physically locate a disk see Finding a Physical Disk on page 4 25 To use Windows Disk Management to replace a failed disk with an initialized disk 1 Physically remove the failed disk and replace it with an initialized disk For details see the operation and maintenance guide for your system 2 Examine the type of the initialized replacement disk e lf the replacement disk s type is Foreign Dynamic go to step 3 e lf the replacement disk s type is Basic go to step 4 3 In Disk Management right click the foreign dynamic replacement disk and then click Convert to Basic The replace
94. r metadata Metadata is Express5800 320Ma System Administrator s Guide Using RDR for Fault Tolerance data about data that the RDR software stores on disks to implement disk management When you configure a disk for RDR the system displays an error message if the disk does not have adequate space The disk being upgraded should be a basic disk Use RDR to mirror internal disks To create large striped volumes use your disk management tool to create striped volumes across the mirrored internal disks Automatic Virtual Disk Expansion An RDR virtual disk includes an automatic disk capacity expansion feature If you replace the physical disks plexes of an RDR virtual disk with larger physical disks RDR automatically recognizes the resulting larger virtual disk which enables the system to use the added disk capacity Note however that a virtual disk cannot be larger than the smaller of its two physical disks For example if each physical disk of an RDR virtual disk is 80 gigabytes GB the virtual disk is an 80 GB virtual disk If you replace one 80 GB physical disk with a 160 GB physical disk the virtual disk remains an 80 GB disk the smaller of the two physical disks But if you replace the other 80 GB physical disk with another 160 GB physical disk the RDR virtual disk automatically updates to 160 GB Disk Storage Management 4 3 Using RDR for Fault Tolerance ftSMC reports the capacity of physical disks and vi
95. rance Deporting a Physical Disk from an RDR Virtual Disk Deporting a physical disk from an RDR virtual disk makes the deported disk a clone of its RDR virtual disk partner You use the Deport Physical Disk from RDR Virtual Disk command to create backup disks and spare bootable RDR virtual disks Once a disk is deported it is hidden from the system and is inaccessible from ftSMC It does not become accessible again until it is removed from and reinserted into the system You can physically remove and then reinsert the disk or you can issue the InitiateBringdown and InitiateBringup commands for the disk slot If you insert a disk deported from one system into another system the disk appears in ftSMC as Active Configured Deported A deported disk inadvertently left in the system or reinserted into its original slot remains an intact backup It is not automatically resynchronized or overwritten by the primary RDR virtual disk You cannot deport e The last physical disk of an RDR virtual disk if it is bootable or contains a paging file e Anunmirrored boot disk e Adynamic disk e Aresynchronizing disk The Deport a Physical Disk from an RDR Virtual Disk command should be grayed out if the physical disk is not in the valid state for example if it is a dynamic disk or a simplex boot disk for this command to work properly A valid deport operation should rarely fail If the Deport a Physical Disk from an RDR Virtual Disk operation r
96. re you convert the disk to a basic disk Right click My Computer and click Manage Expand Computer Management and Storage Click Disk Management PORN Right click the icon of the target disk in the lower portion of the Disk Management details pane a Select Convert to Basic Disk If necessary recover the information from backup media To upgrade the basic disks to RDR see Notes on Using RDR to Mirror Disks in Internal Storage on page 4 5 Setting the Active RDR Disk Plex The Set As Active RDR Plex command makes the physical disk on which this command is issued the active disk The active disk is the disk e From which data is read e From which a partner disk is resynchronized 4 10 Express5800 320Ma System Administrator s Guide Using RDR for Fault Tolerance e That survives a failover the failure of one of two duplex components e To which the data traffic goes when disk utilities like chkdsk are run You might use Set As Active RDR Plex for example when using the chkdsk command to check the performance of a particular physical disk in an RDR virtual disk To do this issue the Set As Active RDR Plex command for the physical disk you want to check this makes it the active disk Then disable read load balancing on the RDR virtual disk and run chkdsk on the active disk In the following procedure n indicates a component number that appears in ftSMC 1 In ftSMC expand I O Enclosure 10
97. ries These event log entries contain items that represent an event from both the System and Application event logs The number of event log entries included with an alarm message is determined by specifying how many seconds of the event log to include ftServer Manager may configure this time differently for each type of alarm or it may exclude some event log entries Remote Service If you have a service contract with NEC Technical Support or your authorized service representative to connect to your system your service representative first dials the system For systems with VTMs the adapter validates that the call is from a permitted source disconnects the incoming call and calls back to make a connection to the validated NEC Technical Support For systems without VTMs the Windows RAS service authenticates the call and allows NEC Technical Support user to log on NOTE Do not change the SMM ASN Hub ID SMM ASN Hub Password Dial in User Name Dial in Password or PPP Password properties without first contacting NEC Technical Support or your authorized service representative You can configure the system to allow the NEC Technical Support to connect to your system either through a dialup modem or over the Internet to diagnose problems and perform data transfer functions These accesses are subject to validation by NEC Technical Support database by the VTMs on your system and by you as the system administrator NEC Technical Sup
98. rmation about connecting a UPS to a system See the Express5800 320Ma Software Installation and Configuration Guide for information about how to configure a UPS for use with your system Documentation The Express5800 320Ma Site Planning Guide provides lists of Express5800 320Ma system documentation You can find additional information in the online Help system Express5800 320Ma Help System The Express5800 320Ma Help system consists of the following e General Help You can access this help from the Help button on an application s menu bar or by pressing F1 e Context Sensitive Help This help is available for certain items within help enabled applications such as the ftSMC snap in To access this help select an icon in the ftSMC system inventory tree and press F1 Alternatively right click an ftSMC system inventory tree icon and in the shortcut menu click Help e What s This Help for ftSMC This help is available for items in the details pane of the ftSMC snap in To access this help right click the question mark icon in front of the item and in the shortcut menu click What s this See Figure 3 4 for an example This help is also available from certain dialog boxes having the What s this help icon in their upper right corner For example in a Properties 1 6 Express5800 320Ma System Administrator s Guide Windows Documentation dialog box in ftSMC click the help icon then click a box and a pop up
99. ronized After a disk is replaced or brought back online the mirror between it and the disk that remained in operation must be resynchronized During resynchronization the system copies the format and the contents of the good mirrored volume s to their mirror s on the disk most recently brought back online NOTE Because mirror resynchronization can severely affect performance you should resynchronize mirrors when the system is least busy Mirror resynchronization can occur automatically or in some cases you must resynchronize the mirror manually e f you insert a replacement disk without a disk signature into the same slot as the failed disk the system automatically attempts to resynchronize the disk e f you replace a failed disk with a blank basic or dynamic disk that contains a signature you must resynchronize the disks manually e The system automatically attempts to resynchronize the disks if An I O element is removed and inserted An I O element goes offline and returns online Volume Resynchronization After Rebooting After rebooting the system and depending on the circumstances under which the system was shut down you may need to explicitly reactivate a failed mirrored partner to resynchronize a volume Disk Storage Management 4 21 ftSMC Interface for Storage Enclosures and Subsystems For example if the system was shut down normally but it was shut down while synchronization was in progre
100. rs that increase the fault tolerance and manageability of third party drivers for other adapters in the system Services NEC Solutions America Inc provides software fault tolerant services that run on your system as Windows based services These services constantly monitor for and respond to hardware problems Applications do not need customization to support the services These services start automatically when the system boots and remain running during normal operation If a situation requires system administrator intervention you can use Computer Management to manually start and stop system services See Monitoring Stratus Services on page 2 9 for details See the Express5800 320Ma Technical Reference Guide for descriptions of the Stratus services Open Driver Architecture Your Express5800 320Ma system supports both vendor supplied drivers and NEC supplied drivers for PCI adapters For PCI adapters that you supply your Express5800 320Ma system supports vendor supplied drivers For PCI adapters that NEC Solutions America Inc provides NEC Solutions America Inc supplies drivers that it has enhanced with support for surprise removal 1 4 Express5800 320Ma System Administrator s Guide System Software Features In addition your Express5800 320Ma system uses other drivers developed by NEC Solutions America Inc These drivers allow the system and all PCI devices to integrate with the ASN and provide managemen
101. rting or Removing More Than One Disk at a Time 4 22 ftSMC Interface for Storage Enclosures and Subsystems 4 22 Storage Enclosure Node 4 23 Slot Node 4 23 Disk Node 4 23 Sensor Nodes 4 23 EMC Attached Storage 4 24 Mirroring Disks in Your Express5800 320Ma System 4 24 Mirroring Disks in Internal Storage 4 25 Configuring and Creating RDR Disks 4 25 Contents v Contents Finding a Physical Disk 4 25 Finding an Internal Physical Disk 4 25 Finding an External Physical Disk 4 27 5 Troubleshooting 5 1 MTBF Statistics 5 1 Clearing the MTBF 5 2 Changing the MTBF Threshold 5 2 Taking Components Offline and Bringing Them Online 5 2 Hard Disks 5 2 Recovering a Disk 5 2 Replacing a Failed Disk in Windows Disk Management 5 3 Replacing a Failed Disk with an Uninitialized Disk 5 4 Replacing a Failed Disk with an Initialized Disk 5 4 Hardware Installation Wizard 5 5 Determining That a Component Has Failed 5 5 Using LEDs to Troubleshoot Hardware 5 5 Using ftSMC to Troubleshoot Hardware 5 5 Locating Components 5 6 Device IDs and Device Paths 5 6 Diagrams of Component Locations 5 8 System Elements and Internal Storage Disk Locations 5 8 When Windows Does Not Respond 5 9 Delayed System Restart 5 9 Unresponsive Mouse and Keyboard 5 10 Remote Event Notification and Service 5 10 Remote Reporting of Events 5 10 Autonomous Call Home 5 10 System Inventory Reports 5 10 SNMP Traps 5 10 Event Log Entries 5 11 Remote Service 5 11 Making Dum
102. rtual disk 4 13 determining component failure 5 5 enabling IMAPI 2 11 enabling IMAPI for DVD reading and writing 2 10 enabling read load balancing globally 4 7 enabling read load balancing single disk 4 6 enabling Remote Desktop 2 5 enabling write caching 4 6 obtaining list of Windows hotfixes 5 15 prioritizing resynchronization for all RDR disks 4 20 prioritizing resynchronization for individual RDR disks 4 20 recovering when Windows hangs 5 9 recovering an offline non RDR disk 5 3 recovering an RDR Disk 4 18 recovering an RDR disk 5 3 removing physical disk from RDR virtual disk 4 12 replacing a failed disk 5 4 replacing a failed disk with an uninitialized disk 5 4 replacing a failed physical RDR disk 4 19 rsynchronizing RDR data disks 4 17 running ftSMC on ftServer 3 2 ftSMC on remote computer 3 3 MMC 3 3 3 6 saving log files 2 9 setting size of application and system event logs 2 9 setting the interval for automatic RDR disk verification 4 19 starting BIOS setup utilities 2 10 verifying an RDR disk 4 19 properties configuring 3 12 Properties command 3 12 R rack mounted systems locations of elements 4 26 Rapid Disk Resync See RDR disk mirroring and RDR virtual disks RDR disk mirroring 1 5 4 5 adding a physical disk to an RDR virtual disk 4 8 automatic disk configuration 4 5 basic disks 4 8 boot volume with disk management tool 4 22 breaking a physical disk from a virtual
103. rtual disks in the Capacity property in two different locations e The physical disk Capacity property appears in the ftSMC details pane under I O Enclosure 10 Storage Enclosure 40 Slot n Disk n e The virtual disk Capacity property appears in the ftSMC details pane under Logical Disk Information RDR Virtual Disk n The virtual disk value is slightly lower than the physical disk value because the virtual disk value is reduced by the space reserved for metadata NOTE Automatic virtual disk expansion does not work on dynamic virtual disks that is RDR virtual disks that have been converted to dynamic disks by Windows Disk Management Managing RDR Disks Managing RDR configured disks can include any of the following tasks e Using RDR to mirror disks in internal storage e Enabling write caching and read load balancing e Setting the active RDR disk plex e Deleting RDR configuration on a physical disk e Removing a physical disk from and RDR virtual disk e Deporting a physical disk from an RDR virtual disk e Creating a Spare Bootable RDR Disk e Breaking a Physical Disk from an RDR Virtual Disk e Converting disks from dynamic to basic e Setting or clearing the mean time between failure MTBF threshold e Resynchronizing a physical disk from the RDR virtual disk e Setting the MTBF faultcount limit e Making a backup of a boot disk e Booting with a backup disk 4 4 Express5800 320Ma System Administrator s Guide
104. ry to recover the disk manually Verify that the disk is securely seated in the enclosure and that it has power Perform the following procedures to recover the disk To recover an RDR disk 1 Delete the RDR configuration on the disk and then physically remove it from the enclosure NOTE Disregard any Unsafe Removal of Device messages that appear when you remove an internal physical disk from the enclosure 2 Replace the defective disk and add the disk to an RDR virtual disk In the unlikely event of a system failure resulting from disk failures restore the system by performing one of the following procedures as appropriate e Restore the system by using a backup system disk See the discussion of creating spare bootable hard disks in the Express5800 320Ma Software Installation and Configuration Guide for information e Reload the Express5800 320Ma System software as described in the Express5800 320Ma Software Installation and Configuration Guide 4 18 Express5800 320Ma System Administrator s Guide Using RDR for Fault Tolerance To replace a failed physical RDR disk 1 Remove the failed disk 2 Insert a blank replacement disk Verifying RDR Disks RDR disk verification verifies the integrity of RDR disk mirrors Specifically it 1 Reads all sectors on both disks If it detects a read error it recovers the degraded sector from the good partner disk This safeguards the integrity of both disks 2 Compare
105. s the data from each sector on both disks If it detects a discrepancy it logs an error to the event log In the unlikely event that this happens contact NEC Technical Support or your authorized service representative or log an issue under their maintenance contract To verify an RDR disk 1 In ftSMC expand ftServer I O Enclosures and click Logical Disk Information 2 Right click the appropriate RDR virtual disk 3 Select Verify RDR Virtual Disk A message appears stating that the operation completed successfully meaning that the command has been executed To stop verifying an RDR disk Use the following procedure to stop RDR verification 1 In ftSMC expand ftServer I O Enclosures and click Logical Disk Information 2 Right click the appropriate RDR virtual disk 3 Select Stop Verify RDR Virtual Disk A message appears stating that the operation completed successfully meaning that the command has been executed To set the interval for automatic RDR disk verification 1 In ftSMC expand ftServer Drivers right click SCSI Port Duplex Driver Sradisk_Driver and select Properties 2 Inthe dialog box click the third Properties tab from the left 3 Set the LunVerifylnterval property to the desired value and click OK The default value is 10080 minutes 7 days meaning 10080 minutes from the time of the last verification command The nonzero minimum value cannot be less than 60 minutes A value of 0 disables automatic RDR
106. s you NEC Technical Support or your authorized service representative to control monitor and diagnose the system You can access the VTM console over a LAN or modem Because the VTM console is Web based you can use it in a Web browser from any location You can use the VTM console even if the host system s operating system is out of operation and its network connections are lost Introduction to System Administration 1 3 System Software Features Disk Management Tools Disk management tools enable you to monitor disk status mirror entire physical disks create logical volumes mirror volumes across multiple disks and perform other data storage operations For information see Chapter 4 and the Windows Server 2003 documentation See also Rapid Disk Resync Disk Mirroring on page 1 5 System Software Features Express5800 320Ma System Software has features designed to support fault tolerant operation and high availability These features include fault tolerant fail safe software services open architecture drivers and Rapid Disk Resync disk mirroring Fail Safe Software Express5800 320Ma System Software works in conjunction with lockstep technology to prevent many software errors Fail safe software features capture issues and report them to NEC Technical Support or your authorized service representative Even data in memory can be constantly protected and maintained NEC Solutions America Inc also provides drive
107. sk trays For RDR disk mirroring mirror the internal storage disks as shown in Figure 4 1 Only internal storage enclosures support RDR disks NOTES 1 The system disk and its mirrored partner must both reside in the same storage location 2 The system disk and its mirrored partner are located in slot 1 of each enclosure See Finding a Physical Disk on page 4 25 for details about physically locating a volume s hard drive Configuring and Creating RDR Disks You can mirror disks in system internal storage enclosures as RDR disks Figure 4 1 shows how disks are mirrored in your Express5800 320Ma system The arrows in the figures indicate the required mirroring scheme Finding a Physical Disk You find the location of internal physical disks by using the ftSMC You find disks located in external storage using both Windows Disk Management and ftSMC You can use the Logical to Physical Mapping node in ftSMC to physically locate the disk members of RDR virtual disks or the non RDR disk on which a particular volume resides Finding an Internal Physical Disk System internal disks are identified in the Logical to Physical Mapping node details pane The information differs somewhat for RDR and non RDR disks To use the Logical to Physical Mapping node 1 In SMC expand ftServer I O Enclosures and then Logical Disk Information 2 Click Logical to Physical Mapping Disk Storage Management 4 25 Finding a Physical Disk
108. ss you need to explicitly reactivate the mirror On the other hand if the system shutdown was due to an unexpected event like a power failure the disks begin the remirroring process automatically after booting NOTE Before mirroring system disks with a disk management tool such as Windows Disk Management make sure either that both disks are plexes of an RDR virtual disk or that neither disk is Do not partner RDR and non RDR system disks in a mirror Otherwise the disks will fully resynchronize after every reboot The boot disks do not require resynchronization if the RDR disk is the primary boot volume from which the system is booted Inserting or Removing More Than One Disk at a Time You may remove disks from or insert disks into the internal storage as needed ftSMC Interface for Storage Enclosures and Subsystems 4 22 The Storage Enclosure node represents the internal storage subsystem and the EMC attached storage systems are not directly represented in ftSMC The Fibre Channel Controller node represents the adapter associated with an attached EMC storage subsystem Express5800 320Ma System Administrator s Guide ftSMC Interface for Storage Enclosures and Subsystems Storage Enclosure Node The Storage Enclosure node contains some or all of the following nodes e Slot e Disk e Sensors e Module Slot Node The Slot node represents the slots where disks reside System disks must reside in certain slots s
109. ssages that appear when you remove an internal physical disk from the enclosure 2 Replace the defective disk and make the disk an RDR disk In the unlikely event of a system failure resulting from disk failures restore the system by performing one of the following procedures as appropriate e Restore the system by using a backup system disk See the discussion of creating spare bootable hard disks in the Express5800 320Ma Software Installation and Configuration Guide for information e Reload Express5800 320Ma System software as described in the Express5800 320Ma Software Installation and Configuration Guide To recover a disk in Windows Disk Management 1 Go to Windows Disk Management in Computer Management 2 Right click the disk icon corresponding to the disk that has the Offline Missing or Online Errors status and in the option menu click Reactivate Disk 3 After the mirror regenerates this may take several minutes verify that the status of the disk has returned to Healthy J CAUTION If a disk continues to have the status of Online Errors replace it as soon as possible If the recovery procedures fail to reactivate the disk or if the status does not return to Healthy you must physically replace the failed disk Replacing a Failed Disk in Windows Disk Management You can replace a failed disk with an uninitialized disk a disk that has no signature written on it This is the quickest and easiest o
110. ssign system disks and data disks to the same disk group J CAUTION Failure to set up your disk storage as required results in storage that is not fault tolerant System disk usage topics include mirroring disks mirror resynchronization and information about inserting more than one disk at time A mirroris an identical copy of data that you can access if your primary data becomes unavailable NEC Solutions America Inc requires that you mirror the boot volume on the system disk The resulting mirrored pair of disks work together to provide a Express5800 320Ma System Administrator s Guide Using Volume Mirroring for Fault Tolerance fault tolerant volume If one disk fails the volume automatically uses the data from the other disk Mirror all data volumes Mirroring volumes as documented provides fault tolerance because volumes are mirrored on separate physical disks on separate FC buses When mirroring volumes pair identical physical disks same capacity model and manufacturer so that in the event of a disk failure an entire physical disk can be replaced without any data loss See Mirroring Disks in Your Express5800 320Ma System on page 4 24 for details Mirrored Volume Resynchronization When a volume is mirrored across two physical disks and one of the disks fails or is brought offline for any reason the remaining good disk continues to operate However the data on the mirrored volumes is no longer synch
111. t of all system devices and device fault tolerance ASN integration provides e Automatic reporting of device failures to the NEC Technical Support e Notification to you by the NEC Technical Support when a device fails e Inventory reporting to the NEC Technical Support that lists all PCI devices in the system e Comprehensive debug information about all devices in the system for use by the NEC Technical Support in troubleshooting your system Management of PCI devices includes e On your Express5800 320Ma system hot plug support alerts the plug and play manager to bring a device into service or take it out of service You can initiate bring up or bring down from ftSMC Hot plug support also initiates discovery of newly attached or removed devices NOTE You must remove the CPU 1I O enclosure from the system in order to remove a PCI adapter e Display of information so that you know whether removing a device will compromise the system The drivers can set LEDs and values in ftSMC that let you know whether you can safely remove a component e Display of information about the device in ftSMC Device fault tolerance includes e Automatic restart of failed devices The device will be restarted after transient faults until it falls below its mean time between faults MTBF threshold e Tracking the MTBF of a device and management of the device when it experiences faults You can set parameters to take the device out of service when t
112. the System Power Button The system power button performs an orderly shutdown when pressed once However if no one is currently logged onto the system the power button may not work properly on all versions of the Windows operating system You may need to enable the system power button to operate correctly in the event that no one is logged onto a system To enable the system power button to shut down a system onto which no one has yet logged enable the following Windows Security option Shutdown Allow system to be shutdown without having to log on For information about enabling this option refer to the Windows Help topic To edit a security setting on a Group Policy object and follow the instructions for a Local computer or a Group Policy object 2 2 Express5800 320Ma System Administrator s Guide System Startup and Shutdown Managing CPU Element Resynchronization On systems running Windows Server 2003 Standard Edition a CPU element returning to service must resynchronize with the functioning CPU element A CPU element requires resynchronization e After bringing down and then bringing up a CPU element e After a transient CPU element error e After powering down a system and then powering it up e During online BIOS upgrade During the resynchronization period the system will not respond to network connections Therefore it is important to set the timeout period and or number of retries for network applications to be large eno
113. the system is online 1 2 In ftSMC expand ftServer Local and ftServer Call Home Modem Refer to the PowerState property in the details pane or the state of the power green LED on the modem to verify that the power is on or off If the modem power is on select Initiate BringDown to turn it off If the modem power is off select Initiate BringUp to turn it on Remote Access to Your System Desktop You can remotely access your system s Windows desktop in different ways depending on how your system is set up Remote Desktop and VTM console enable remote access to the Windows desktop from a remote computer Remote Desktop Microsoft Remote Desktop is installed by default on your system However it is not enabled by default To enable Remote Desktop 1 2 3 Right click My Computer and select Properties In System Properties click the Remote tab Select the check box under Remote Desktop to enable users to connect remotely to the computer The Remote Sessions dialog box will appear stating that some local accounts might not have passwords Click OK Operating and Monitoring Your System 2 5 Using the VTM NOTE Users must have passwords to access remote desktops with the Remote Desktop application See Microsoft documentation for details Running ftSMC Remotely See Running ftSMC on a Remote Computer on page 3 3 or Running ftSMC by Remote Access on page 3 6 for details about running
114. thod 2 Ftser Y Refresh on Change Viewing and Changing Properties To view the properties of a system inventory component click the component s node in the console tree The names and values of that component s properties are displayed in the details pane as shown in Figure 3 4 Some components properties are configurable Components with configurable properties have a Properties command in their shortcut menu See Figure 3 11 See the ftSMC online help for details Figure 3 11 Properties Command in Shortcut Menu Properties New Window From Here Refresh Help 3 12 Express5800 320Ma System Administrator s Guide Performing ftSMC Tasks Required Operational States for Commands Table 3 3 presents the operational state that a device must be in to carry out the associated command Table 3 3 Operational State for Associated Commands Command Valid States CPU Element Initiate BringUp Removed Broken Shot Firmware update complete Diagnostics passed Initiate BringDown Broken Firmware update complete Diagnostics passed Duplex Diagnostics passed ftServer Management Console 3 13 Performing ftSMC Tasks 3 14 Express5800 320Ma System Administrator s Guide Chapter 4 Disk Storage Management The following disk management topics apply to your Express5800 320Ma system e Data Fault Tolerance on page 4 1 e Guidelines for System Disks on p
115. tor password SMM Admin Dialback Number The phone number you use to dial in to the VTM adapter After you dial in and are authenticated as the Admin the VTM hangs up the connection and dials the dialoack number to reestablish the connection 4 Click OK Configuring VTM Administrator Email Paging You can configure your VTM to email you VTM alerts Verify that your SMTP server IP address is correct if you are enabling email paging To configure VTM administrator email paging 1 In ftSMC expand ftServer Local ftServer Configuration right click ActiveService Network node and select Properties 2 Inthe properties page click the SMM tab 3 Inthe SMM Admin Enable Email box set the value to False to disable or True to enable the sending of VTM email alerts 4 In the SMM Admin Email Address box enter your email address 5 Click OK Configuring the SMTP and SNMP Settings Configure the Simple Mail Transfer Protocol SMTP and Simple Network Management Protocol SNMP settings to indicate the IP addresses to use for VTM email notification and for communication between the VTM and the SMTP SNMP servers Contact your network administrator for the correct addresses To configure SMTP and SNMP settings 1 In ftSMC expand ftServer Local ftServer Configuration right click VTM Network Config node and select Properties 2 On the VTM Network Config Properties page click the SMTP SNMP tab 3 Enter values f
116. ugh to prevent timeouts during resynchronization The length of the resynchronization period is proportional to the amount of system memory configured By default resynchronization occurs as soon as the CPU element that was taken out of service is determined to be operational or the failed enclosure is replaced However you can defer resynchronization to a more convenient time such as an off peak period See the ftSMC help for information about scheduling CPU bringup Managing CPU Element Bringup You can specify two times of day at which to enable or to which to defer the return to service of CPU elements that have been removed from service shot You use two commands Enable CpuBoard Bringup and Defer CpuBoard Bringup which the Windows Scheduler executes Along with the commands you specify two times of day one time when an offline CPU element can be brought up and another time to which CPU Bringup is deferred See the ftSMC snapin Help for instructions in setting these commands When Scheduler executes the commands Enable CpuBoard Bringup changes the CpuBringUpPolicy property under the Srabid driver to Enable Bringup This setting enables CPU elements that were removed from service to come back into service It also brings up any CPUs that are in the Removed from Service state for a reason of Deferred BringUp as long as they don t exceed the MTBF threshold When Scheduler executes the Defer CouBoard Bringup command it changes the
117. wer available for your system you can minimize the possibility of this kind of shutdown by connecting the UPS to the more reliable power source However failure of the more reliable power source can shut down the system even if the less reliable source is still operational Changing the IP Address of Systems with a UPS 2 12 If you change the IP address on the system update the configuration on the UPS with the new IP address If you do not update the UPS and power to the system is automatically removed after a power failure the system does not restart when power is restored NOTE Assign a static IP address to the network interface that provides the connection to the UPS Express5800 320Ma System Administrator s Guide SNMP Traps To change the IP address of systems with a UPS 1 On your system use Add or Remove Programs to remove PowerChute Network Shutdown PCNS 2 Remove the old IP address from the configuration on the UPS a Ina Web browser enter http and the IP address of the UPS for example http XXX XXX XXX b If prompted for a password supply a valid password for the UPS c In the left column of the Network Management Card page click the name of the UPS d In the left column click PowerChute e Inthe right column next to Configured Client IP Addresses click the old IP address and click Remove 3 Install PCNS on the system again to register the new IP address of the system with the
118. window is displayed Windows Documentation This manual does not document system administration tasks that you perform as an administrator of a Windows based server unless there are associated tasks that are specific to your systems System administration tasks include Configuring networks and managing access to network resources Configuring Windows Server 2003 services Configuring domain controllers Implementing and managing Active Directory Setting up user accounts and managing users Setting up and configuring printers Managing server security Backing up and restoring data For help with these kinds of tasks see the associated Microsoft Help system and the Microsoft documentation provided with Windows Server 2003 Introduction to System Administration 1 7 Windows Documentation 1 8 Express5800 320Ma System Administrator s Guide Chapter 2 Operating and Monitoring Your System For information about system operation see the following topics e System Startup and Shutdown on page 2 1 e Controlling the Modem on page 2 5 e Remote Access to Your System Desktop on page 2 5 e Using the VTM on page 2 6 e Windows System Event Logs on page 2 8 e Monitoring Stratus Services on page 2 9 e BIOS Settings on page 2 10 e Enabling IMAPI for Writing to CDs on page 2 10 e Floppy Disk Drive Volume Letter on page 2 11 e Serial Ports on page 2 11 e Uninterruptible
119. xi Preface e The bold font emphasizes words in text or indicates text that you type the name of a screen object or the name of a programming element For example Before handling or replacing system components make sure that you are properly grounded by using a grounded wrist strap In the System Properties dialog box click the Hardware tab Call the RegisterDeviceNotification function e The italic font introduces new terms and indicates programming and command line arguments that the user defines For example Many hardware components are customer replaceable units CRUs which can be replaced on site by system administrators with minimal training or tools copy filename filename2 Pass a pointer for the NotificationFilter parameter e The monospace font indicates sample program code and output including message text For example include lt iostream h gt The operation completed successfully Getting Help If you have a technical question about Express5800 320Ma hardware or software try these online resources first e Online support from NEC Technical Support You can find the latest technical information about an Express5800 320Ma through online product support at the NEC Technical Support Web site http support necsam com servers e Online product support for Microsoft products Your primary source for support is the computer manufacturer who provided your software or an authorized Microsoft Support Provider
120. ysical Disk from an RDR Virtual Disk J CAUTION Removing a physical disk from an RDR virtual disk deletes all of the data from the target disk Executing the Remove a Physical Disk from RDR Virtual Disk command on a partnered duplex RDR virtual disk comprising two physical disks e Erases all of the data on the disk including all Windows Disk Management and all RDR metadata e Returns the physical disk to a basic non RDR configured blank disk The system does not warn you when you issue this command because the target disk has a surviving partner physical disk that still contains all of the data For that reason the system does not need to restart If you execute the Remove a Physical Disk from RDR Virtual Disk command on an unpartnered simplex RDR virtual disk comprising one physical disk the system prompts you to remove all partition and volume data on the disk before the command can continue The prompt alerts you that this operation may result in the loss of all data on this virtual disk since there is only one physical disk You cannot remove e The only unmirrored boot disk e The only unmirrored disk containing a paging file e Anunmirrored disk containing data e Aresynchronizing disk To remove a physical disk from an RDR virtual disk 1 In SMC right click the target disk 2 Select Remove Physical Disk from RDR Virtual Disk 4 12 Express5800 320Ma System Administrator s Guide Using RDR for Fault Tole
121. z 3 6 GHz or Dual Core system to manage as long as you have appropriate access to it 6 Click Close in the Add Standalone Snap in dialog box 7 Click OK in the Add Remove Snap in dialog box The name of the system appears in MMC The ftSMC snap in displays information about the system and you can use the ftSMC snap in to manage the system ftServer Management Console 3 3 Running ftSMC 8 Save this console with ftSMC added for later use by clicking Save As in the Console menu In the Save As dialog box type a file name in the File Name box and click Save The ftSMC snap in tree includes an ftServer Call Home Modem node as shown in Figure 3 1 which presents the operational status of the call home modem Figure 3 1 ftSMC Tree Ta ftserver_qa Console Root ftServer re Fie Action Yiew Favorites Windov e 5 G m h amp e2 J Console Root H ftServer Local C ftServer Call Home Modem 0 FtServer CPU Enclosures C FtServer I O Enclosures Storage Enclosures E FtServer Configuration Standard System Devices C ftServer Drivers p l GRE Virtual Modems The two modems that appear in Windows Device Manager on your Express5800 320Ma system see Figure 3 2 represent virtual modems that the VTMs use to communicate with the system J CAUTION Do not use applications or devices that try to connect to any modem involved in communicatin

NEC Express5800/320Ma Administrator's Guide

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