NEC Digital Telephone Xen IPK User's Manual
Contents
1. ZEEMENEZENMNMNNEN SWmENESSHEMNENS mummuNENENNMEENI 6868 i T aEEBAEEHNEENEE ENWNNEASUEPRF WEST m DIGITAL TELEPHONE USER GUIDE Xen IPK Digital Telephones Dterm Series 16 line LED display Dterm Series 16 line display Dterm Series 16 line with 16 DSS BLF One Touch LCD display Keys 1 Speaker 8 One Touch Keys 2 Line Keys Feature Access Keys 9 Handset 3 Dial pad Dedicated Function Keys 10 Built in Headset Jack 4 Microphone 11 Soft Keys 5 Volume Control 12 Directory Key DIR 6 Large LED 13 Message Key MSG 7 Alphanumeric Display LCD 14 Microphone Key MIC General Information Answering Calls Making Calls Microphone Control Handsfree Calls Placing a call on Hold Transferring Calls Conference Conference Bridge Call Park System Station Busy No Answer Options Outside Call Dialling Options Call Pickup Paging Background Music Call Forwarding Call Forwarding Destination Customised Message Set Relocation Station Outgoing Lockout Account Code Entry Account Code Forced Verified DISA Password ACD UCD Volume Control Programming Feature Access Keys One Touch Keys Speed Dial Name Input Quick Entry Guide Quick Reference Guide Table of Contents Pages 2 3 AN Pages 4 6 Pages 6 9 Pages 9 10 Pages 112. Incoming intercom Rapid Flashing Red TIE Line or DID Call Message from Attendant Slow Flashing Green Voicemail Message Slow Flashing Red Feature Key DND Set Intermittent Flashing Red Call Forward Set Intermittent Flashing Red Callback Request Slow Flashing Red Held Intercom Call Conf LED Flashing Red Microphone On Mic LED Steady Red Handset Muted Mic LED Flashing Red Answering Calls Ringing Calls xm Lift Handset 3 Converse Note When assigned the delayed ringing feature incoming calls will first ring at a primary station If the call is unanswered after a preprogrammed time interval calls will also ring at the assigned secondary station Ringing Calls To A Call Arrival Key mi Lift handset m Converse Note 1 A Call Arrival key must be assigned to appear and ring at a Line Key Feature Access Key Note 2 A Call Appearance key must be available to answer an incoming outside call Voice Announce Calls 3 Ensure microphone MIC LED is lit m Adjust Speaker volume A or V as needed Respond handsfree Note The handset may be used at any time during the conversation Camp on Call Waiting mi Receive camp on tone while on another call Replace handset to disconnect present call OR press Hold and press the Hookswitch to converse with second party Call Alert Notification With a call in progress mi Receive Call Alert Notification mi Press Hold converse with second party Note 1 The second call
3. Station Speed Dial Dial Access mi Press Feature mi Press Redial Dial Speed Dial Memory location 80 99 mi Dial trunk access code i e 0 if necessary mi Dial telephone number to be stored 24 digits maximum Press Hold if entering name dial name of party 13 letters maximum mi Press Feature Note 1 Press Redial to insert a pause or Recall to store a hookflash Note 2 Refer to Soeed Dial Name Input when entering name of party Note 3 Station Speed Dial is not available when 1000 System Speed Dial mode is selected 16 Feature Access Keys Station Speed Dial Outside Numbers Press Feature mi Press Redial mi Press Feature Access Key to be programmed m Dial 0 Dial trunk access code i e O if necessary Dial telephone number to be stored 16 digits maximum 3 Press Feature DSS BLF Stations And Feature Access mi Press Feature mi Press Redial mi Press Feature Access Key to be programmed Dial 1 and station number to be stored OR dial feature access code to be stored as indicated in the Quick Entry Guide mi Press Feature Note 1 Press Redial to insert a pause and Recall to insert a hookflash Note 2 Busy Lamp Field status indication will be provided on keys programmed for DSS One Touch Keys Station Speed Dial Outside Numbers mi Press Feature mi Press Redial mi Press One Touch Key to be programmed m Dial 0 mi Dial trunk access code i e 0 if necessary Dia
4. 12 Pages 13 14 Pages 15 16 Pages 17 18 Pages 19 20 General Information The following should be considered when reviewing this User Guide Instructions are provided for the NEC Xen IPK digital telephones Dterm Series i All operational instructions assume Prime Line Pickup is assigned to intercom dial tone Ringing Line Preference is assigned to all telephones a Call Appearance and Call Arrival key has been assigned to all digital telephones and only a single tenant has been assigned in the system ma All access codes listed are standard some may vary based on system assignment Please consult your authorised NEC Dealer for the access codes applicable to your system ma Access to many features is based on system assignments Not all features may be available from your telephone zum Digital telephones are equipped with displays to provide useful call processing information such as digits dialled recall indications feature confirmation etc Xen IPK digital telephones also show features accessible by the soft keys LED Indications m Function Lamp Status Incoming Call Rapid Flashing Red Held Call Your telephone Slow Flashing Green Held Call Other telephone Slow Flashing Red Call in progress Your telephone Steady Green Other telephone Steady Red Hold recall Intermittent Flashing Green Large LED 360 Visual Ring Indicator Incoming calls Rapid Flashing Green CO PBX DIT or ANA
5. adset Only the handset headset may be used to respond mi Press Speaker to cancel the Group Listening mode Note When switching from Group Listening mode to the Handsfree Mode it is recommended that the Microphone be turned off Placing A Call On Hold Non Exclusive Hold With a call in progress 3 Press Hold Exclusive Hold With a call in progress 3 Press Feature Press Hold Note 1 To retrieve a held call press the flashing Line Key Call Appearance Key or Conf key for internal calls Note 2 Call on Non Exclusive Hold can be retrieved from any digital telephone with the held line appearance or Call Appearance key Note 3 After a preprogrammed time the held call will recall to the originating station Once in a recall condition Exclusively Held calls can be retrieved from any station with the held line appearance or Call Appearance key Transferring Calls Using Manual Dial Using Direct Station Selection DSS With a call in progress With a call in progress Press Transfer m Press Transfer Dial station number Press programmed DSS Announce call optional m Announce call optional 3 Replace handset Replace handset Note 1 If the called station is busy replace handset to initiate a camp on Unanswered camp ons and unscreened transfers will recall to the attendant telephone After answering the recall pressing Feature 86 will transfer the call to the personal voice mailbox of the s
6. ally cancelled once the originating station is called Callback Request access code must be assigned in system programming Tone Override Set Answer When calling a busy digital telephone With a call in progress Dial Tone Override code Receive tone override signal t to send tone m Press Hold Wait for signalled party to answer Converse with second party tlf handsfree a visual indication only will be provided on the telephone s display Note An Override Tone will be sent each time is pressed 8 Station Busy No Answer Options continued Step Call When calling a busy telephone Dial 2 to advance to the next station number in that 10 s group Voice Over Originate When calling a busy telephone Dial Voice Over code 6 mi Announce message Answer With a call in progress mi Receive Voice Over announcement Press Hold Converse with Voice Over originator Press Answer key to alternate between parties Whisper Page With a call in progress Receive Voice Over announcement Press Feature Dial 65 Converse with Voice Over originator while monitoring first call Press Feature Dial 65 Converse with first caller while monitoring Voice Over originator Note The Whisper Page Access Code may be assigned to a Feature Access Key or One Touch Key Outside Call Dialling Options Save amp Repeat Save With an originating outside call in pr
7. dition to those listed above Refer to the Xen IPK Digital Voicemail User Guide for features related to Voicemail 19 Quick Reference Guide Outside Calling Outside Call Dial 0 gt Dial Telephone Number Last CO PBX number redial Redial gt Dial Speed Dial Redial Dial 00 99 Save Store amp Repeat Access Redial gt Dial Trunk Queue Receive Trunk Busy Indication gt Dial 78 Automatic Redial Receive busy Speaker Replace Handset Feature Redial Internal Calling q Station Call Dial Station Number or DSS key Automatic Callback Reach Busy Station Dial 0 Callback Request Reach Busy No Answer Station gt Dial Tone Override Reach Busy Station Dial Voice Over Originate Reach Busy Station gt Dial 6 Quick Transfer To Voicemail Dial station number or DSS key Press Message or Dial 7 Hold Hold Exclusive Hold Feature Hold Transfer Transfer Dial Station Number or DSS key Quick Transfer To Voicemail Transfer Dial Station Number or DSS key Press Message or dial 7 Conference Conf Place 2nd Call Conf Call Park System SET Transfer gt Dial 4 gt Dial 0 9 RETRIEVE Dial 4 gt Dial 0 9 Save amp Repeat Save Feature Dial 9 Store amp Repeat Store Feature Dial 7 Dial number to Store gt Feature Whisper Page Receive Voice Over gt Feature gt Dial 65 From The Intercom Internal Paging Dial 51 54 Page External Paging Dial 55 59 Page Call Pic
8. e incoming call Note 2 The last 50 calls received with caller ID information are stored and are accessible with the Directory or SCROLL key Note 3 Least Cost Routing LCR ACR Is required to automatically dial Caller ID calls Note 4 Press lit Line Key to review calling party s name or number while the call is in progress 10 Call Pick Up Call Pick Up System Call Pick Up Direct Upon hearing ringing at Upon hearing ringing or voice another telephone announcement at another m Lift handset telephone Dial Call Pickup code m Lift handset All Calls 68 Dial Call Pickup Direct code 67 Outside Line 6 Dial station number of the Night Call Pickup 69 telephone to be answered Converse Converse Paging Lift handset 3 Dial paging code Internal External All zones 51 All int amp ext 59 ZoneA 52 All zones 55 Zone B 53 Zone A 56 Zone C 54 Zone B 57 Zone C 58 Page Wait for Meet Me Answer or replace handset Meet Me Answer m Lift handset m Dial Meet Me Answer code Internal Page External 5 mi Converse Background Music Set Cancel Press Feature Dial BGM On Off code 26 Note BGM key may be assigned in system programming to set cancel the Background Music feature 11 Call Forward Calls CF A Do Not Disturb DND Set Cancel mi Press Feature mi Press Feature Dial Call Forward All DND Dial Call F
9. hanged frequently to prevent unauthorised use ACD UCD Log On Log Off Press Speaker 3 Press Speaker m Dialaccesscode mi Dial access code m Dial 1 m Dial 2 zm Press Speaker mi Press Speaker Note ALOG key may be assigned in system programming to log off from the ACD UCD group A lit led indicates that the station is logged on Break Mode Set Cancel mi Press Speaker mi Press Speaker Dial 40 m Dial 42 mi Press Speaker mi Press Speaker Note 1 Break Mode is only available while an agent is logged on Note 2 A Break key may be assigned in system programming to set cancel Break Mode A lit LED indicates that the station is in Break Mode Answering Call Using Headset mi Press HEADSET key to answer 3 Converse mi Press HEADSET key to hang up 15 Volume Control Off Hook Ringing Volume Ringing Volume mi Lift handset mi Press Speaker Dial 60 Dial 60 Dial Off Hook Ringing Dial Ringing Volume code 1 Volume code 1 Press A or V to set level mi Press A or V to set level mi Press Speaker mi Replace handset Note 1 Press A or V during audible telephone activity to adjust handset or speaker volume Note 2 When the telephone is idle A or V is used to adjust display contrast Programming Resetting Feature LED 3 Press Feature Dial 99 mi Press Feature Note Resetting the Feature LED will cancel Call Forward All Calls Do Not Disturb and Callback Request settings
10. key repeatedly until the desired name number is displayed To search alphabetically optional step Press the dial key showing the first letter of the name to be dialled Continue to press this dial key until the desired letter is displayed Press to display the first match corresponding the chosen letter Lift handset to dial the displayed name number Trunk Queuing After dialling trunk access code or pressing a busy Line Key and receiving a line busy indication Dial Trunk Queue set code 78 m Replace handset Note When a line is available your telephone will ring lift handset and place call Microphone Control Press MIC Or Press Feature Dial MIC On Off code 1 Note 1 Lit MIC LED indicates MIC on Note 2 MIC ON OFF key may be assigned to a Feature Access Key or One Touch Key Note 3 If talking on handset rather than handsfree the handset microphone will be muted and the MIC LED will flash Handsfree Calls Press Speaker LED lights mi Ensure MIC LED 15 lit 3 Place internal or outside call Converse mi Press Speaker to disconnect call Note The handset may be used at any time during the conversation To resume handsfree operation or to monitor a call press Speaker LED lights and replace handset Group Listening With a call in progress via the handset headset m Press Speaker then the LED Lights mi Converse Conversation is heard over the speaker and the handset he
11. kup All Calls Dial 68 Call Pickup Direct Dial 67 Dial Station Number Microphone Control Feature gt Dial 1 OR Press Call Forward All DND SET Feature gt Dial 60 gt Dial Destination Station CF A Only Feature CANCEL Feature gt Dial 69 gt Feature Call Forward Busy No Answer SET Speaker gt Dial 43 gt Dial Destination Station gt Speaker CANCEL Speaker gt Dial 44 Speaker Feature LED Reset Feature Dial 99 Feature 20 IS ELLE ea SRG RRR ER ENNEZEENENEENEEEE SESS SSeS eee TC oe Oe Lit 1
12. l telephone number to stored 16 digits maximum mi Press Feature DSS BLF Stations And Feature Access mi Press Feature m Press Redial Press One Touch Key to be programmed Dial 1 and station number to be stored OR dial feature access code to be stored as indicated in the Quick Entry Guide mi Press Feature Note 1 Press Redial to insert a pause and Recall to insert a hookflash Note 2 Busy Lamp Field status indication will be provided on keys programmed for DSS 17 Speed Dial Name Input To add a name to each speed dial entry press the dial pad number corresponding to the alpha character desired i e 2 A B D a b c 2 3 D F d f or 3 4 G H 1 9 h i or 4 For the name Bob press 2 2 6 6 2 2 Key Press eem mmm m mmm DUDBDOBEC 5 7 pa f lt ef gt 02 Set Back to Set Clear and back 1 character before cursor 18 Quick Entry Guide For Programming Feature Access Keys and One Touch Keys Call Forward All Set gt 60 gt Dial destination gt Answer Feature Feature Do Not Disturb Set gt 60 Answer gt Feature Feature Call Forward AII DND Cancel gt 69 gt Answer gt Feature Feature No Answer Set gt Speaker gt Feature Note 1 When pressed the Answer Key will not appear in the display This is normal operation Note 2 Other features may be programmed in ad
13. may be placed on hold if the line appearance is assigned or if a Call Appearance key is available Note 2 Press flashing Line Key Call Appearance key or Conf key to return to the first call Making Calls Internal Calls mi Lift handset Dial station number or 9 for the attendant or reception OR press Feature Access Key or One Touch Key programmed for Direct Station Selection 3 Voice announce after tone burst or wait for ringing call to be answered Note 1 When calling a digital telephone dialling 1 after the station number will change ringing to voice or voice to ringing Note 2 To directly access a personal voice mailbox on the Xen Mail system press Message or dial 7 after dialling the station number Outside Calls m Lift handset m Dial trunk access code i e 0 OR press idle Outside Line Key mi Dial telephone number 3 Converse Preset Dialling mi Dial the desired number mi Lift handset 3 Converse Last CO PBX Number Redial Lift handset m Press Redial m Dial Last Number Redial code mi Converse Speed Dial Using The Redial key Lift handset Press Redial and dial Speed Dial Memory Location Station Speed Dial 80 99 System Speed Dial 00 79 OR press Feature Access key or One Touch Key programmed for Station Speed Dial mi Converse Speed Dial Using The Softkeys Press the SYS or STA Softkey Q System or Station Speed Dial respectively m Press the UP or DOWN soft
14. ockout restricts all outgoing calls Set Cancel Station Outgoing Lockout mi Press Speaker mi Dial Station Lockout Set code Cancel code Dial Lockout code 3 Press Speaker Account Code Entry With an outside call in progress With an outside call on hold mi Press Feature mi Dial Account Code Entry Dial 66 Code Dial Account Code Dial Account Code 16 digits maximum 16 digits maximum Press Feature Retrieve held call Note 1 The outside party will not hear digits being dialled Note 2 The Account Code Entry Code may be assigned to a Feature Access Key or One Touch Key Account Code Forced To place an outside call Lift handset mi Dial Forced Account Code access code Dial Forced Account Code up to 13 digits mi Dial trunk access code i e 0 and outside number Note When calling from a station that is assigned the Account Code Forced Verified feature outgoing call will only be processed after the dialled Account Code is verified 14 DISA Password Setting Your DISA Password mi Lift handset mi Dial DISA Password set access code mi Dial your DISA ID code Dial your current DISA password default 0000000000 10 zeros m Dial your new DISA password mi Replace handset Note 1 Password may be a maximum of 10 digits If the new password is less than 10 digits replace the handset to enter Note 2 It is recommended that your DISA password be 10 digits and be c
15. ogress Press Feature xm Dial 9 called number is stored Replace handset Repeat x Lift handset mi Press Redial Dial stored number is dialled Outside Call Dialling Options continued Store amp Repeat Store Repeat With an outside call in progress mi Lift handset mi Press Feature mi Press Redial Dial 7 Dial stored number is dialled Dial new phone number to be stored mi Press Feature m Complete conversation and replace handset Note Store amp Repeat and Save amp Repeat features cannot be used simultaneously Automatic Redial After originating a busy or unanswered outside call mi Press Speaker Replace handset z 3 Press Feature mi Press Redial Call is repeatedly dialled until answered cancelled or the maximum number of redial attempts is reached Lift handset when the called party answers Note 1 Press Soeaker to cancel Automatic Redial Note 2 System programming determines waiting time and number of redial attempts Caller ID Answer Placing Caller ID Calls Receive incoming ringing or Press Directory or SCROLL Key transferred outside call repeatedly until desired mi Review telephone display for number is displayed calling party s name or number m Lift handset to automatically m Answer call accordingly dial displayed number mi Converse Note 1 Caller ID will be displayed even when station is busy or in DND mode allowing the user to identify th
16. orward All DND set code 60 cancel code 69 mi Select operation mi Press Feature DND Press Feature Call Forward All Dial destination station number or voicemail and press Feature Note 1 The Feature LED will flash intermittently when your telephone is in CFA DND Note 2 While set Call Forward All will override Call Forward Busy No Answer setting Note 3 If Call Forward All and Do Not Disturb are both set the feature set last is activated Note 4 A CFA DND key may be assigned in system programming to set cancel this feature When setting Call Forward All a destination station must be entered A lit LED indicates that Call Forward All Do Not Disturb is set Call Forward Busy No Answer B NA Set Cancel Press Speaker mi Press Speaker Dial Call Forward B NA Dial Call Forward cancel code 44 set code 43 Press Speaker mi Dial destination station number or voicemail mi Press Speaker Note 1 While set Call Forward All will override Call Forward Busy No Answer setting Note 2 A CF B NA key may be assigned in system programming to set cancel this feature When setting Call Forward Busy No Answer a destination station must be entered A lit LED indicates that CF B NA is set 12 Call Forward Destination From Destination Station Set Cancel 3 Press Speaker Press Speaker Dial Call Forward All Destination Dial Call Forward All Destination set code 47 cancel code 48 m Dial you
17. r station number m Dial your station number mi Dial destination station number 3 Press Speaker or voicemail mi Press Speaker Customised Message From display telephone mi Press Feature m Dial Customised Message code 70 m Dial to scroll through messages Dial to select messages Dial return date and time if required Month Day Hour Minute using 4 digit 24 hour clock mi Press Feature Note When your telephone is set for Do Not Disturb other display telephones will receive your message upon calling your station Set Relocation Ask the Attendant to turn on the Set Relocation Mode mi From the new location press Speaker then the LED lights m Dial Set Relocation code mi Dial your station number m Dial the Station Password same as the Station Outgoing Lockout Password code mi Hear the confirmation tone and then press Speaker Inform the Attendant to turn Set Relocation Mode off 13 Station Outgoing Lockout Changing Lockout Code s Press Speaker Dial Lockout Change access code m Dial current Lockout code Dial new Lockout code 3 Press Speaker Note 1 By default Lockout code is set at 0000000000 10 zeros Note 2 When Lockout code is set for the first time station is automatically restricted Note 3 Lockout code may be a maximum of 10 digits If the new Lockout code is less than 10 digits press the Speaker to re enter Note 4 When set Station Outgoing L
18. rompt is heard enter the password and press mi Start the conference call Start a conference call from an incoming outside call using an Attendant x Call the Attendant and ask to be transferred to a Conference Bridge extension 3 Wait until the transfer is complete When the voice prompt is heard enter the password and press Start the conference call Note Default passwords Conference 1 0001 Conference 2 0002 Call Park System Set Retrieve With a call in progress From any station Press Transfer zm Lift handset Dial Call Park Set code 4 mi Dial Call Park Retrieval code 4 mi Dial Call Park location 0 9 Dial Call Park Location 0 9 Replace handset Converse Note If the dialled Call Park location is busy dial another Call Park location 0 9 Station Busy No Answer Options Automatic Callback Set Answer When calling a busy digital When both telephones are idle telephone originating telephone rings Dial Automatic Callback code 0 Lift handset Replace handset Call is placed automatically Callback Request Set Answer When calling a busy or Receive display and or Feature unanswered digital telephone LED message indication Dial Callback Request code Lift handset 3 Replace Handset 3 Dial request originator is automatically called zw Repeat above procedure to respond to additional messages Note Callback messages are automatic
19. tation number dialled Note 2 To return to the original party press flashing Line Key Call Appearance key or Conf key Note 3 Feature Access Key One Touch Key may be assigned for DSS Note 4 To transfer a call directly to a personal voice mailbox press Message or dial 7 after dialling the station number Conference With a call in progress Press Conf mi Place second call internal or external m Announce conference Press Conf to establish conference Note 1 Repeat above procedure to add an additional party Max 2 outside parties Note 2 An unsupervised conference may be established by pressing the Conf key again after the conference has been established The parties may continue to converse in private Press the flashing Conf key to return to the conversation Conference Bridge To make a call using a conference Bridge Call a Conference Bridge extension When the voice prompt is heard enter the password and press Start the conference call Start a conference call from an incoming outside call using an Automated Attendant Call an outside line that is answered by an Automated Attendant Dial the extension of the Conference Bridge When the voice prompt is heard enter the password and press mi Start the conference call Start a conference call from an off premise location Call a line that is directed to the Conference Bridge When the voice p
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