NComputing 7.X User's Manual
Contents
1. System Settings H Sessions Offine 1 7 000 0003 107 G NComputing vSpace Servers off ine 1 7 000 0003 107 7 Profiles Offine 1 7 000 0003 107 Search Method Administration Broadcast search Multicast search requires multicast routing support Search by ranges of IP addresses direct scanning IP Address Ranges First IP address Netmask Last IP address 24 255 255 255 0 Y Gateway IP 24 255 255 255 0 v Password vY Connection State Y Computer Name wl Server IP Address 24 255 255 255 0 24 255 255 255 0 gt 4 gt 4 gt dr dr 24 255 255 255 0 The Device Search Settings dialog box provides administrators with the ability to locate devices anywhere on the network provided that the connections in question are allowed by the network s routing rules as well as the ability to search specific IP ranges while ignoring others The dialog box contains the following options Broadcast Search Searches for devices on the same subnet as the host using UDP broadcast Uses the network Multicast functionality of certain high end routers and switches Multicast Search to more efficiently discover devices Must be supported by network hardware Search by Range of IP Addresses Searches for devices within a specified IP range Provides the necessary fields to specify what range of IP addresses you wish to IP Add R nae ae search within onl2. Detach Configuration Profile Reset Device Refresh Device Information Directly Update Device Firmware Directly Set Reset Device Password Directly After choosing to store the selected profile a confirmation will appear Select Yes from the confirmation dialog box to store the profile in the Profiles section of the vSpace Management Console The Management Console can store multiple profiles and you can edit or remove them at any time Page 31 of 39 NComputing 5 13 Editing Profiles Once a profile is created administrators can edit the profile in the same way they would apply changes to the settings of an individual device To do this select Profiles from the left navigation tree within the Management Console and then right click on a profile as shown below NComputing vSpace Management Console File Settings Ow Y E N NComputing vSpace Profiles 8 License Information CR System Settings GR Sessions S Devices Administration Name w Type Description L300 Profile L300 Profile for L300 access devices M300 Profile M300 Profile for M300 access devices w NComputing vSpace Servers Once you have selected a profile to edit you will be presented with a multi tabbed configuration menu that closely resembles the profile as well as alter Con device configuration menu This menu allows you to rename the selected nection Server Gro
3. NComputing vSpace Server 7 1 NComputing vSpace Management Console NComputing vSpace NComputing vSpace Server for Windows 7 1 3 Copyright C NComputing Inc 1998 2013 http www ncomputi m http www ncomputi m support 7 1 12 1 2014 03 07 06 16 Available L300 Firmware 1 8 2 User Manual NComputing Important Notices Please note that reproduction of this User Manual in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Manual and to the products programs and or specifications described herein at any time without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Manual can be downloaded from the Documentation page in the Support section of the NComputing website at www ncomputing com Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty your responsibilities exclusions and how to obtain service It is your responsibility to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Documentation page in the Suppo
4. 7 2 Maintenance Tasks Performing a Firmware Update on an Active Device In this example we will simulate performing a firmware update on a device that is currently in use To do this we need to give the current user advanced notice of the impending update before proceeding This demonstrates the use of the following vSpace console features e Locate devices by active session ID e Send a message to an active session via the console e Perform a remote firmware update on multiple devices simultaneously The Scenario As the work day winds down in a small office environment the administrator gets ready to perform firmware updates on L series devices throughout the building All of the users have left for the day with the exception of one The administrator needs to make sure that the user is aware of the impending device update and restart before proceeding and decides to use the vSpace Management Console to accomplish this task Step 1 Locate the active session and its associated device The administrator locates the active session using the Sessions section of the Management Console 4 1 Session Overview of this guide If there were more than one user still active they would all be visible in this list Step 2 Send a message to the active session warning of the impending update By selecting the active session s found in the Sessions list and using the Send Message button 4 3 Session Controls of t
5. Enable to allow the user to select a server group to connect to Si N Com pu tin R vSpace Server 7 1 User Manual 6 g 5 5 Login Tab The Login tab provides several configuration choices that determine how the device will behave once it connects to a given host system including screen resolution and automatic login options Note that the L series and M series Login configuration menus vary slightly as seen below L series L300 Device Settings Video Resolution Sleep If Idle For 640 x 480 x 16 bit color 640 x 480 x 24 bit color 800 x 600 x 16 bit color 800 x 600 x 24 bit color r Automatic Login 1024 x 768 x 16 bit color 1024 x 768 x 24 bit color Enable automatic login 1280 x 720 x 16 bit color 1280 x 720 x 24 bit color Domain 1280 x 800 x 16 bit color 1280 x 800 x 24 bit color User test36 1280 x 1024 x 16 bit color l 1280 x 1024 x 24 bit color Password eeee 1360 x 768 x 16 bit color Se 1360 x 768 x 24 bit color ___ Kiosk mode no desktop 1366 x 768 x 16 bit color 1366 x 768 x 24 bit color Program LA Browse 1440 x 900 x 16 bit color 1440 x 900 x 24 bit color KL Folder 90 minutes _ Connections d Logn HA Network 7 Password Update Management 4 gt Video Resolution Sleep if idle for 1366 x 768 x 24bitcolor 30 minutes Automatic login settings Enable autologin Y Station 1 Y Station
6. H System Settings Common L series M series Performance Profiles System Settings Computer name 2K8R ITEMPLATE Main Station AutoLogon w NComputing vSpace Servers System uptime 9 days 17 hours 17 minutes 3 seconds Enable AutoLogon Password Disconnected session deanup timeout 5 iS minutes 0 means no timeout Send message policy Full Broadcast 2 Start NC Console from NC Tray Display desktop wallpapers K Display last user name Ask user s permission to view session J Apply The system name of the vSpace host Displays the length of time the host has been running without interruption Reboots and shut downs will reset this counter Enabling this feature with a valid user name and password will cause the host to automatically log in to Windows when it boots Otherwise a user will need to manually enter a user name and password each time the host starts up This value determines how long the host will wait before closing a user session after its device disconnects A larger value provides a longer grace period during which users can re connect their device without losing progress This setting controls the NC Message feature which allows devices to send messages to each other Full allows users to send messages to all connected devices Point to point restricts messages to a single target device Disabled turns this functionality off entirely NComputing St
7. NComputing vSpace Management Console B oO x File View OEWRHO Ar S N NComputing vSpace SP USB assignment Session Information H J Sessions Refresh Refreshes Device and Session data within the vSpace console Send Message Sends a private message to the selected session View Remotely displays the selected session providing the same desktop view that the user is currently seeing Disconnect Disconnects the device from its associated session Stop Stops the selected session effectively logging the user out Registration Opens the Registration dialog box Help Opens the Ncomputing Support page on an external web browser SIKOR IER While using the View function on a session administrators can right click on the top bar of the view window to take control of that session Page 19 of 39 435474 vi NComputing 5 0 Device Management 5 1 Device List Clicking on the Devices category displays a list of devices that can be sorted by device model using the drop down menu towards the top of the menu Basic information for each device such as Device State Activation State and Serial number are displayed in this menu Right clicking and double clicking on specific devices provides additional information and configuration options NComputing vSpace Management Console l Fie Settings O w O ES 2 N NComputing vSpace R License Information L All D vices D I ann
8. Step 1 Open the vSpace Management Console The technician logs into the Sales1 server using the virtual machine s console application such as VMWare s vSphere Client Once logged into the server the technician launches the NComputing vSpace Management Console If this host were on a bare metal system they could just as easily have opened an RDP session or if the host were located in their part of the office they could simply go to the host itself and log in to the host using an admin account Step 2 Determine which session is being used by the device in question Under the L series section of the vSpace console the technician would then locate the device by searching for the Windows Login Name provided under the User Name column of the L series device list outlined in 5 1 of this guide Click at the top of any column to allow them to sort by this column to quickly find the user in question In this scenario we ll assume it was Session 2 Step 3 Use the Session Controls to perform the desired helpdesk tasks The technician would then open the Sessions section of the console 4 1 Session Overview and 4 2 Session Information and left click on Session 2 in the left navigation tree revealing several session control options 4 3 Session Controls along the top of the screen These controls allow them to remotely view and then control the desired user session Page 37 of 39 NComputing
9. 1 Installing vSpace Launch the vSpace Server 7 installer and proceed through the initial screens until you are prompted to select an installation folder On this screen you will see check boxes marked Slave Only Enable Discovery and Set Remote Management Server e Default Setting nothing checked By default nothing is checked In this configuration the vSpace 7 server will assume the role of master if no other vSpace 7 server in its subnet has that role If it discovers a server that is already performing the master role it will automatically slave to that server e Slave Only By checking this box your vSpace 7 server will look for an existing master server to slave to e Enable Discovery If you have selected Slave Only mode checking Enable Discovery will allow your server to automatically search for and join a master server within its subnet In the event that no master server exists the server will function normally except that it will only be able to see and manage devices that are connected to it If a master server is introduced into the subnet at a later time your server will automatically discover and slave to that server e Set Remote Management Server If you have selected Slave Only mode checking Set Remote Management Server allows you to specify an existing master server by specifying its IP address This address can be outside your server s subnet provided your network routing rules allow for communicatio
10. Re ee 31 s1 Eres le Proliiles ege 31 sd EE EE hee 32 e re Ee We e 33 OFC TINS LES EO ee 34 ORE ees AR ES EA EE ee RE EE EE EE HE 34 6 2 vV5pac Server GOM SE EE EG EG ee Ge EE 35 od RE EA EE RE EE AE EE RE HE 36 6 4 Management Zone si IE Ne EE EG EG De AO ee N Ge EG EG GE GE N OPE 36 ERR TASKS ei Eege 37 7 1 Helpdesk Tasks Remote Viewing and Controlling a Device Session 37 7 2 Maintenance Tasks Performing a Firmware Update on an Active DeVicCe ees sees seen seek ee 38 7 3 Deployment Tasks Installing and Configuring a new Computer Lab 39 Page 4 of 39 NComputing 1 0 Getting Started Before beginning make sure you ve downloaded the latest version of vSpace for your selected operating system For the purpose of this document we will be using vSpace 7 0 in conjunction with the L300 and M300 access devices While certain examples given herein highlight the L series specifically it should be noted that the L series and M series share nearly identical configuration options NOTE Unless otherwise instructed by an NComputing Support or Engineering representative it is recommended that vSpace Server 7 be installed using the clean install method meaning that it should not be installed over top of a previous version of vSpace Any previously existing vSpace software should be uninstalled before proceeding When possible we recommend a clean OS install or re imaging of a system prior to installing vSpace 1
11. navigation tree to display information on device profiles that have been saved for future use You can edit or delete these profiles by right clicking on them in the profile list on the right side of the console NComputing vSpace Management Console F oj x File Settings Profiles Name Type Description L300 Profile L300 Profile for L300 access devices M300 Profile M300 Profile for M300 devices Profiles can be pulled from existing devices and then pushed to entire groups of devices to simplify the process of configuring several devices at a time See 5 11 Configuration Profiles for more information on pushing and pulling profiles Page 16 of 39 NComputing 4 1 Session Overview 4 0 Sessions When one or more devices connects to your vSpace host the Sessions section of the left navigation tree will be populated with a list of active sessions Left click on the Sessions section to display an overview of active sessions on the right side of the console NComputing Space Management Console File Settings CG N NComputing vSpace R License Information en i y System Settings WW NComputing vSpace Servers Profiles Ss Devices Administration Sessions Session Session 3 Session 4 Session 5 Session 6 Session 7 v State Start Time Connected 03 27 2013 12 37 Connected 03 27 2013 12 37 Connected 03 27 2013 12 37 Connected 03 27 2013 12 37 Co
12. selected device s e Disable USB Disables USB support for the selected device s See Section 6 11 for more information on storing and applying configuration profiles Page 20 of 39 NComputing Double click on any device to open the Device Settings menu This menu contains the following sub menus which are explained in detail in the pages that follow continued in Section 5 3 e Information Basic device information e Connections Connection options e Server Groups Details on preconfigured Server Groups and their contents e Login Options for manual and automatic login e Network Network settings and options e Password Device password options e Update Controls for updating device firmware e Management Allows administrators to configure a primary and secondary management server for the selected device E DN NComputing vSpace R License Information Next to each displayed device is an icon as illustrated to the right The icon displayed indicates the current state of the device next to it The silhouette A indicates that a user is currently logged into a session on the device The monitor B indicates that the device is currently sitting at a login screen but is not in active use 5 2 Device Groups When dealing with large numbers of devices spread throughout several logical or physical groups for example deployments across several office floors or classrooms it can be advan
13. themes and graphical elements Disabling this setting can improve desktop performance Enables or disables the shadow seen beneath the mouse cursor Mouse shadows are not supported Enables or disables the blinking cursor effect Enables or disables smoothing which can improve the appearance of fonts in some situations at the cost of increased resource usage Enter a value here to limit the frame rate of streaming video to a desired number Lower numbers will reduce network traffic when streaming videos to client sessions Decreasing this percentage will dramatically reduce the amount of network traffic being sent to client sessions at the cost of video quality This setting enables or disables the advanced video streaming capabilities available to L300 and M300 devices Allows users to have more than one window open and streaming video at a time per session Note that video performance may be better when limited to a single stream at a time This value affects the rate at which the session image is updated Larger values reduce network traffic but create a larger delay between updates Sets the audio sample rate to be used by sessions Sets the session to use mono sound Sets the session to use 8 bit sound Increasing this setting can provide a smoother streaming experience in high latency networks N Com DU tin vSpace Server 7 1 User Manual g 3 0 Profiles Left click on the Profiles section of the left
14. 2 Domain User mtest4 mtests Password eeee sees Enable kiosk mode Station 1 Staton 2 Browse Browse aS E Ld Page 24 of 39 NACAT 4354 7 4 v2 NComputing Screen Resolution Vertical Refresh Rate Sleep If Idle For Enable Automatic Login Kiosk Mode Program Folder Page 25 of 39 Sets the screen resolution and color depth to be used by the device once it connects to a host Note that for the M series all three clients in an M series kit share the same resolution and color depth settings Sets the vertical refresh rate in Hz to be used by the device Instructs the device how long to wait before turning off its video signal thereby allowing the monitor to enter its built in screen saver mode Instructs the device to use a specific user name and password when it connects to a host When enabled the credentials will be entered automatically allowing for a swift login Specify the user credentials in the fields below this option Instructs the device to immediately launch a specific application on login instead of providing the standard Windows desktop experience The name of the executable or object to be launched on startup The path to the file to be executed NComputing 5 6 Network Tab The Network tab provides standard network configuration options including a choice between static and dynamic IP acquisition L series L300 Device Settings
15. 300 e session 3 Device Name QARACK25 Activation Status Registered 1 session 5 User Name test25 Fi session 6 Session Start Time 03 27 2013 12 37 1 Session 7 Serial Number 12219767 NComputing vSpace Servers Firmware Version 1 7 0 Profiles Client IP address 10 4 8 110 ke Ss Devices Loaded applications csrss exe Administration winlogon exe taskhost exe dwm exe explorer exe NCTRAY EXE Session The session s identifying number Device Model The model of device connected to this session Device Name The name of the device connected to this session user configurable Activation Status The device s activation status which is dependent on registration User Name The Windows User Name associated with this session Session Start Time The date and time that the session was created Serial Number The serial number of the device associated with this session Firmware Version The firmware version being used by the device associated with this session Client IP Address The IP address of the device connected to this session Loaded er The applications currently in use by this session Applications PP y y Page 18 of 39 NComputing vSpace Server 7 1 User Manual 4 3 Session Controls A number of controls that provide easy access to some common operations appear at the top of the console These operations include the ability to remotely view a specific session or to send that session a message
16. 7 are registered trademarks of Intel Corporation VESA is a trademark of Video Electronics Standards Association Kensington is a trademark of ACCO World Corporation QuickTime is a registered trademark of Apple Inc YouTube is a registered trademark of Google Adobe and Adobe Flash are registered trademarks of Adobe Systems Inc All other trademarks are the property of their respective owners Page 3 of 39 NComputing TABLE OF CONTENTS MAPO gie gt le del 2 MOG CEN Se eeh 5 dk Jis Elte EE 5 De elek 6 LREN YV St ie ee Oe Te rene ne on E E ere re en eee een ee eee 7 ENEE vodr EE Ee 7 Lo Vanc emen LONO E 8 SE EIERE VS Date ea sc eae E E E O 9 LEN PACE AN e EE 9 22 licem CIO CONVO ME 10 2 3 SyStem Settings een Le EE 11 2 4 System Settings E E 12 2 5 System Settings Performance Profiles csscccssscsesseccsesscsesenseseneusesevessenevenseseneuseseuessessesencesenens 13 2 6 System Settings Performance Profiles ADVANCED ees sees sees see eek ee ee eek ee ee Re ee ee ee 14 SE de IE NE EE EE EE N N LO OE EE EE 16 DO SS SONS AE cols pinta EE EO EE OE N OO ON 17 BES e te ee 17 42 SOSSIOM lat Ol e EE 18 AR sie COVEN E 19 30 Device Manageme Ni EE 20 EN DOVES EE 20 De VCS E e EE EN e A OM o T OE OE EE N OE EE EE EE 22 ee e ME eo AE N ER OE AO EE 23 os Es Sy BEE 24 Ee Ee 26 DT SSO UG AO EE 27 2e UDe E EE 28 59 ANY Fe Lye E el E E 29 5 10 Search Settings ue Ree Ur E 30 Sl COMMPUTALION PrelilEs is ES ee ER N
17. Center the following steps are ideal to ensure that if vSpace Management Center is introduced at a later date the transition is as smooth as possible 1 Install your vSpace 7 master server first ensuring that you ve used the default nothing checked option during install Install your remaining vSpace 7 servers using the Slave Only role When you are ready to introduce your first vSpace Management Center server into the Zone Install the server you intend to use as your Master server first using the Master Slave role This will automatically slave the server to your existing vSpace 7 Master server 4 Allow 24 hours for the database to propagate between vSpace 7 and vSpace Management Center 5 Turn off your vSpace 7 Master server This will cause your vSpace Management Center server to assume the Master role for your Zone 6 Turn your vSpace 7 Master server back on The server will now slave to your vSpace Management Center Master server automatically 7 Install the remainder of your vSpace Management Center servers using the Slave Only role Page 6 of 39 NComputing 1 3 Registering vSpace Once vSpace is installed register the host software by vSpace Registration right clicking on the NComputing icon in your system tray and selecting vSpace Registration as shown in the image to the right This will launch the Registration Wizard and you will be guided through the remainder of the registrati
18. Connections Login S i Network 6 Password o Update Management 4 gt Interface Optimize for DHCP Static IP Address IP Address Subnet Mask Gateway DNS Page 26 of 39 Network Configuration Interface Optimize for Ethernet LAN e DHCP Static IP address IP address 192 168 1 129 Subnet mask 255 255 255 0 Default gateway 192 168 1 1 Preffered DNS server 192 168 1 10 Alternate DNS server 192 168 1 10 WP Apply DE Cancel Indicates the device s network interface Indicates the type of network being used LAN Local Area Network Instructs the device to acquire its network information from a DHCP server Instructs the device to use specific network settings which can be specified in the fields below this setting Allows administrators to specify network connection information NComputing 5 7 Password Tab The Password tab provides the option of setting a password that will restrict future access to device configuration Use this tab to enable and disable password protection L series L300 Device Settings Connections fj Login 2s Network 3 Password Update Management 4 gt No password for Setup Require password to enter Setup password cannot be recovered New Password Type password Retype password No Password for l Setup Sets the device to be accessible for configuration by
19. Te epes S ve L300 Direct H Sessions M300 Direct UserName Session SerialNumber Activation State Device State Version Buil Devices 12066672 Offline 1 7 000 0003 107 Ze NComputing vSpace Servers 12220028 off ine 1 7 000 0003 107 Profiles i 12219532 off ine 1 7 000 0003 107 12219942 Off ine 1 7 000 0003 107 12215776 off ine 1 7 000 0003 107 gt Administration 12215862 Off ine 1 7 000 0003 107 Right click on a device to display basic maintenance options Standard left click box selection shift click and ctrl click methods allow for the selection of multiple devices at once e Reset Device Resets the selected device s e Refresh Device Information Directly Refreshes all information on the selected device within vSpace e Store Configuration Profile Stores a profile of the selected device s settings for future use e Apply Configuration Profile Applies a stored Configuration Profile to the selected device s E mer SE pw SS P late Device Firmware Directy e Detach Configuration Profile Removes the selected device s from the profile they re currently associated with geg g gras el Ten rdsies Password Directy e Update Device Firmware Directly Initiates the Firmware Update process on the selected device s e Set Reset Device Password Directly Opens the Device Password menu for the selected device e Enable USB Enables USB support for the
20. any user Sets the device to require a password before device settings can be altered If a Require Password password does not currently exist it can be entered in the fields directly beneath to Enter Setup NE Page 27 of 39 NComputing 5 8 Update Tab The Update tab is used to check for and install if available firmware updates for the device This tab allows you to select from several different update methods and can be set to draw firmware updates from inside your network or from an external FTP location Automatic Update Automatically download and install the latest firmware every time the device powers up Update Method Search and update from LAN Search and update from FTP server FTP Server Credentials Ftp DL380 1300_FW_ver_1_6_7_3 tar gz User name anonymous Type password Retype password Enable this option to instruct the device to automatically check for newer firmware Automatic i i Se that is available on the servers it can see during startup If found it will then Update SN download and install this firmware automatically Search and This option instructs the device to search for updated firmware within the local Update from LAN area network it resides in This option instructs the device to search for updated firmware at a specific FTP location Enter the full path of a specific firmware file to force the device to use that specific file which allows f
21. art NC Console This setting determines whether the NC Console can be opened from the NC Tray from NC Tray icon in the task bar Display Desktop Enabling this feature will allow device users to select and display custom Desktop Wallpapers Backgrounds within their Windows sessions Display Last User Enabling this feature will auto populate the user name of the last user to log in Name when a new user attempts to log in to Windows Ask User s Permission to View Session Enabling this feature will prompt the target user session for permission if someone attempts to view their session through the NC Console 2 4 System Settings L Series M series The L Series M series tab provides access to settings that control video streaming USB support and remote console support among other features NComputing vSpace Management Console File Settings Ow k Er N Weess System Settings R License Information SA Sessions Video Streaming Support w NComputing vSpace Servers Video streaming support Profiles 5 Devices USB Support Administration USB support for L series M series devices Y Register future devices in the background Y Remote Console Support Enable remote console on this server Remote console password The L series M series tab provides the following options and information Video Streaming Enables or disables vSpace s proprietary video compression and streaming Support tec
22. d their firmware update the administrator can then apply the first device s Configuration Profile to the remaining group in one step by again right clicking on the group and selecting Apply Configuration Profile as described in 5 14 Applying Profiles of this guide Page 39 of 39
23. e 0 Packet queue size for high latency networks Fixed Size Administrators can add or remove profiles using the Create Profile and Delete Profile buttons located to the top left of the menu An existing profile can be selected using the drop down at the top of the Customize Profiles section of the menu Defaults can be restored using the Restore Defaults button to the right of the menu Show Desktop Enable the use of desktop wallpapers in user sessions This can also be set to Wallpaper conform to existing user profile settings default Show window Enabling this setting shows full window contents when moving a window on the contents while desktop Disabling this setting will show only the window s outline while it is dragging moving and can improve the overall performance of the desktop experience Page 14 of 39 Menu animations Use Windows themes Cursor Shadow Allow blinking cursor Font smoothing Maximum Video frame rate Video Quality 5 95 Video streaming support Advanced Graphics Compression MOJO Number of video frames to skip between updates Audio sample rate Audio mono sound Audio 8bit sound Packet queue size for high latency networks Page 15 of 39 NComputing Enabling this setting enables graphical elements within the OS such as window animations Disabling this option can improve desktop performance Setting this to Yes enables advanced Windows
24. e MAC address of the selected device IP Address The current IP address of the selected device Displays the currently loaded firmware version of the selected device In this Firmware Version example the device firmware is out of date as indicated by the text Please update firmware Page 22 of 39 NComputing 5 4 Connections Tab The Connections tab provides several host configuration options that determine how the device finds and then connects to available hosts From here you can set the device to automatically detect available servers or instruct the device to connect to specific predetermined hosts or groups of hosts z AN Information F Connections d Login e Network Password Update lt gt At least one connection option must be selected before settings can be saved Connections Automatic connection Manual connection Y Auto discovered connections IP address or hostname Server group list Automatic connection Manual connection Auto discovered connections IP address or hostname Server group list Page 23 of 39 Configures the device to automatically connect to a predefined server location or server group Configures the device so that the user can select a specific host IP or Server Group each time the device boots Enable to display all available hosts on the device s subnet Enable to allow the user to type in a specific IP or host name
25. e servers from a management zone or accept reject join requests if the server in question is the Master server within that zone NComputing vSpace Management Console oj x Fie Settings Administration w IPaddress OS type OS version Zone status 2K8r2Template 10 4 8 77 Windows Server 6 164 Master Online Join Management Zone Remove Accept Reject Page 36 of 39 435474 vi NComputing 7 0 Common Tasks This section provides some examples of frequently encountered administrative tasks that utilize many of the features outlined in the previous sections 7 1 Helpdesk Tasks Remote Viewing and Controlling a Device Session For this example we ll simulate remotely viewing and then controlling an active vSpace session These actions will demonstrate the following vSpace console features e Locating sessions by windows login credentials e Viewing a session remotely e Controlling a session remotely The Scenario A device user is having trouble and has called their office helpdesk service to assist them The nature of the issue suggests that the easiest solution may be to have a technician take over their session remotely and perform a few troubleshooting tasks In this scenario the user doesn t know what their device name is but provides the Windows Login Name that they used to log in to Windows They ve connected to the Sales1 server which is one of many virtual machines hosted within the office
26. he fact that the M series stores information for three separate devices users per kit as compared to the L series single device user For this reason Profiles must be created for and applied to L and M series devices separately NOTE If a device has a password applied to it you will be prompted to enter the password when attempting to apply a profile to that device Page 33 of 39 NG IN utin vSpace Server 7 1 User g 6 0 Administration The Administration category includes additional configuration options for the management zone itself as well as other administrative options such as user profiles for varying degrees of access as well as vSpace Server Group options NComputing vSpace Management Console ioj x File Settings Ow Y A N e K Administration EP es System Settings OE E Ster Hostname e Ip address OS type OS version Zone status Status Version License type Expi A 2K8r2Template 10 4 8 77 Windows Server 6 164 Joined Online 2 a NComputing vSpace Servers 6 1 vSpace Servers The first tab within the Administration category lists all vSpace and vSpace Management Center servers within the server s management zone Information such as server IP address OS type and zone status are listed in the default view Page 34 of 39 6 2 vSpace Server Groups The second tab within the Administration category allows administrators to create edit or remove vSpace Server Grou
27. his guide the administrator is able to send a text alert to the remaining user warning the user of the impending firmware update and forced device restart This gives the user enough time to save their work and log out Step 3 Perform a remote firmware update on all selected devices Once the remaining user has closed out their session the administrator is free to select all of the devices in need of a firmware update in the L series Devices list and perform a firmware update via the right click menu 5 1 of this guide Page 38 of 39 NComputing 7 3 Deployment Tasks Installing and Configuring a new Computer Lab For this example we will go through the steps of initially deploying a series of devices verifying their connectivity and performing some initial configuration tasks These actions demonstrate the use of the following vSpace console features e Performing a firmware update on multiple devices simultaneously e Storing and applying a device profile to multiple devices simultaneously The Scenario A school is adding a lab with an additional 20 devices to their existing NComputing deployment To expedite the deployment process they will perform as many tasks as they can from the host rather than configuring individual devices Step 1 Connect and Configure the First Device After creating a host system with sufficient hardware resources for the intended user load and tuning it as outlined in the Windo
28. hnology Page 12 of 39 NComputing USB Support for L Series M series Devices Register Future Devices in the Background Enable Remote Console on this Server Remote Console Password Enables or disables USB support for L series and M series devices While the feature on this page is a global setting per device control is available as pictured in the right click menu pictured in Section 5 0 of this manual Enabling this feature instructs the vSpace host to automatically register and activate L series and M series devices that connect in the future This process will be completed silently in the background and requires no further interaction Enabling this feature will allow other vSpace hosts to view this host s settings as well as information on active sessions and USB port assignment Sets the desired password for Remote Console access by other hosts Hosts attempting to connect remotely to this system will be prompted for this password 2 5 System Settings Performance Profiles The Performance Profiles tab allows administrators to configure and assign separate performance configurations for varying network environments such as Wireless Low and High Speed networks NComputing vSpace Management Console N File Settings Ow k GH Sessions Profiles Ss Devices gt Administration Page 13 of 39 NComputing vSpace Servers L series Devices D ies on a high cl 2 E NCompu
29. indows Vista Windows 7 unless a single user and no other user accesses the same Windows Client software at any one time or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the Microsoft Windows Server to Windows XP License Rights section of the NComputing EULA In all cases your rights and obligations with respect to the use of vSpace Server software with Windows Server software and Windows Client software are defined by both the NComputing vSpace Server software EULA and the applicable Microsoft Software License Agreement or EULA For more information on licensing with Microsoft operating systems see www ncomputing com mslicensing For single user applications of your L series product such as remote control digital signage and 1 1 VDI refer to the same web page for information on client operating systems currently supported The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U S and international patents Some components of NComputing products utilize open source software Please refer to the GPL Declarations section of this User Manual for more information 2015 ZeroDesktop Inc All rights reserved NComputing vSpace Server and Numo are registered trademarks of ZeroDektop Inc Microsoft Windows Windows Media and DirectShow are registered trademarks of Microsoft Corporation Intel Core 2 Core i5 and Core i
30. mit License Information Basic 100 no limit John Rippen NC United States of America 250 Hemsted Redding CA 96002 229 0881 NC Other The type of license associated with the current vSpace install The vSpace Server Software Serial Number The maximum number of simultaneous NComputing device sessions allowable under the current license The length of time each registered device is allowed to maintain a session Contact information and other details provided during registration The Reseller or Dealer indicated during registration The use case indicated during registration Additional Client Device specific licensing information NOTE vSpace Server 7 includes a single complimentary vSpace CCU Concurrent Connected User license for remote administration and vSpace Client evaluation purposes Page 10 of 39 NComputing 2 3 System Settings Common Left click on the System Settings section of the left navigation tree to display settings that affect the host as well as devices that connect to it The Common tab provides the following options and information NComputing vSpace Management Console Fie Settings Ow Y B Sessions Profiles Ss Devices gt Administration Computer Name System Uptime Main Station Auto Logon Disconnected Session Cleanup Timeout Send Message Policy Page 11 of 39 n E N NComputing vSpace 3 License Information EE
31. n to the specified IP Once you have selected the options as desired proceed with the remainder of the installation process Be sure to reboot your server once the process is complete The following section provides additional information on the order in which vSpace and vSpace Management Center servers should be installed and configured in relation to one another Page 5 of 39 NComputing 1 2 Server Install Order vSpace Server 7 introduces several advanced management features and was engineered to work hand in hand with vSpace Management Center NComputing s central management application The following are recommended installation steps for vSpace only and vSpace vSpace Management Center deployments Installing vSpace Management Center and vSpace 7 into a new Management Zone When logistics allow it is strongly recommended that your vSpace Management Center servers be installed before your vSpace 7 servers The following install order represents the best practice when creating a new Management Zone under these conditions 1 Install your master server first ensuring that you ve selected the Master Slave role during install 2 Install your remaining vSpace Management Center servers using the Slave Only role Install your vSpace 7 servers using the Slave Only role Installing vSpace 7 Only Adding vSpace Management Center Later When a deployment is designed to initially use vSpace 7 without vSpace Management
32. nnected 03 27 2013 12 37 Device James L300 12066672 test25 QARACK2S 12219767 testlS GARACK18 12213916 testd QARACKO4 12276995 test23 QARACK23 12215823 User Serial Number IP Address 10 4 8 82 10 4 8 110 10 4 5 116 10 4 8 107 10 4 5 104 Device USB Enabled Enabled Enabled Enabled Enabled Show CPU Load Right click on any of the active sessions listed on the right side of the console to display the following four options View Session Send Message Select this option to allow you to view the desktop of the selected session Select this option to broadcast a short text message to the selected session Disconnects the device from the current session but leaves the session active for a period of time for ease of reconnection Disconnect Session Stop Session Logs the user out of the current session Page 17 of 39 NComputing 4 2 Session Information In addition to the session summary you can expand the Sessions section of the left navigation tree to reveal information about individual sessions Select these sessions to display additional information on the sessions themselves The Session Information screen provides the following information NComputing ySpace Management Console File Settings Om WHO eG AN NComputing vSpace R License Information Session Information 7 A H System Settings sel K Session Session 4 EL Smets Device Model L
33. on process Customize You can also access the registration wizard by going to Fly 10 47PM Start gt All Programs gt NComputing vSpace gt vSpace s 0 P ae tria Registration 1 4 Connecting Your Devices vSpace is now ready to accept connections from L and M series devices Keep in mind that by default your devices will automatically look for vSpace hosts on their designated subnet You can alter this behavior from the devices themselves or from within the NC Console 5 4 Connections Tab at any time Once they have connected and received a session you should update the firmware for your access devices as soon as possible Refer to device configuration in Section 5 1 Lastly ensure that your devices are registered once they ve accessed the server By default the registration process should be completed automatically within 24 hours of a device connecting to a server for the first time You can verify a device s registration status by selecting the Devices category of the left navigation tree within the vSpace Server Console Registration status is displayed under the Activation State You can learn more about reviewing device status in Section 5 of this manual Depending on your selected operating system further configuration steps may be required for the OS itself such as adjusting Local Policies or User Groups Be sure to review our general deployment checklist to ensure that your environment i
34. one if you wish Page 8 of 39 NComputing 2 0 NComputing vSpace 2 1 vSpace Information Launch the vSpace Management Console by navigating from the Windows Start button to NComputing vSpace and then click on NC Console Once the console launches left click on the NComputing vSpace section of the left navigation tree to display information on the current vSpace build installed on your host The vSpace Information screen provides the following information NComputing vSpace Management Console File Settings Ow K Si NComputi R License Information CR System Settings GH Sessions Item Value Product Name NComputing vSpace Server for Windows Product Version 7 1 3 K NComputing vSpace Servers Copyright Copyright C NComputing Inc 1998 2013 Profiles es Devices gt Administration Product Name Version Copyright Home Page Technical Support Build Available L300 M300 Firmware Management Server Management Zone ID Page 9 of 39 Home Page http www ncomputing com Technical Support http www ncomputing com support Build 7 1 12 1 2014 03 07 06 16 Available L300 Firmware 1 8 2 Available M300 Firmware 2 1 1 Management Server localhost Management Zone ID The product name of the current NComputing software installed on the host The version number of the vSpace build currently installed vSpace Copyright information The official NComputing
35. or downgrading if needed Enter the path of a Search and folder that contains multiple firmware versions and a firmware index file to Update from FTP instruct the device to use the most recent firmware version available according to Server the index file For more information on firmware updates via FTP visit http www ncomputing com kb Using FTP to update L300 Firmware 308 html FTP Server These fields allow you to enter the URL user name and password for the FTP Credentials server you wish to use if required Page 28 of 39 N Computing i vSpace Server 7 1 User Manual 5 9 Management Tab The Management tab allows administrators to associate devices with specific management servers L series L300 Device Settings Connections Login 2 Network gt Automatic Enable this option to instruct the device to automatically join any management server it discovers within its network segment Static This option allows administrators to manually associate a device with a specific management server as well as a secondary server Page 29 of 39 435474_v2 NComputing 5 10 Search Settings and Columns The Search Settings and Columns features in the upper right side of the Devices category provide additional tools for locating sorting and displaying device information NComputing vSpace Management Console Fie Settings Ow Y DN NComputing vSpace R License Information Devices
36. ps NComputing vSpace Management Console File Settings Ow k NC d e o DN NComputing vSpace Administration p R License Information je CR System Settings GP Sessions GE NComputing vSpace Servers GW Group 1 2K8R2 Servers le 2K8r2Template Profiles Right clicking within the server groups list allows you to add edit remove and reorder server groups When editing a group additional servers can be added to or removed from an existing group Server Group Prioritization Administrators can prioritize servers within a Server r Group Servers Group by raising or lowering it within the server list Es Device connection attempts proceed from the top of A QA10 the list downward lt Selecting a server and then using the Up and Down A WM buttons will move that server higher or lower within the server group list Page 35 of 39 NComputing vSpace Server 7 1 User Manual 6 3 Users The Users tab allows administrators to create administrative accounts and provision them with either read only or full administrative access Righ clicking on a user account provides the option to add edit or remove user accounts NComputing vSpace Management Console f iol x Administration Fie Settings 6 4 Management Zone The Management Zone tab allows administrators to view servers within their management zone join another management zone remov
37. rt section of the NComputing website Please refer to the End User License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process The information contained in these documents is very important The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product It is your responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for your records This product gives users shared access to computer resources It is not a computer and may not support all software applications especially high resolution graphics applications or 3D games that are designed to be supported by stand alone computers Similarly it may not support all hardware peripherals that are designed to be supported by stand alone computers Refer to your computer operating system and application software vendors license agreements for information on using these products with NComputing systems Additional software licenses may be required Page 2 of 39 NComputing Microsoft Windows Licenses You are licensed by NComputing to use the vSpace Server software under the terms of the EULA You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software You cannot use the vSpace Server software with Windows Client software i e W
38. s properly configured to facilitate device sessions http www ncomputing com kb NComputing L series Deployment Checklist 309 html Page 7 of 39 NComputing 1 5 Management Zones vSpace 7 organizes vSpace servers and NComputing access devices into Management Zones Each zone can be comprised of several vSpace 7 servers vSpace Management Center servers and devices and exist within a single subnet or span multiple network segments It is even possible to have a single Management Zone that spans multiple physical locations provided the network joining those locations allows for communication between the affected segments Management Management 192 168 0 X Zone 1 192 168 1 X Zone 2 vSpace Management Center vSpace Management Center Server Server Ma Has AIMN d f Access Devices Access Devices Access Devices When there are multiple servers within a single Management Zone one server acts as the master while the other servers are slaved to it This can be a vSpace 7 server or a vSpace Management Center server You can designate a server as the master when it is created provided there isn t already a master server within that Management Zone During the installation process you can manually specify which Management Zone you wish a new vSpace Management Center server to join if a Zone already exists Likewise you can instruct access devices to automatically join a Zone if one exists within their subnet or specify a Z
39. tageous to group these devices within the vSpace console itself This can be accomplished by right clicking on the Devices category along the left navigation tree and selecting Add Group which opens the Device Group Management interface as shown below L Series Device Group Management x Group name Group1 Description Classroom one From this interface devices can be added to a group which can be given a name befitting the nature of your deployment Page 21 of 39 NComputing 5 3 Information Tab As outlined in section 5 1 double clicking on a device within the Device category opens a configuration menu which can be used to alter the settings of individual devices The Information tab appears first within this menu and provides basic information on a selected device including its network address and serial number This tab also allows you to rename the device to facilitate identification L series L300 Device Settings N Information Connections Login gt Network A Password Update D Device Information Device ID L300 Serial Number MAC Address IP Address Firmware Version 1 7 000 0003 Device Name Displays the designated device name This can be edited as desired Device ID The Model ID of the selected device L300 s have a Device ID of 300 Serial Number The serial number of the selected device MAC Address Th
40. ting vSpace 5 EE System Settings R License Information Common L series M series Performance Profiles Assign Performance Profiles J M series Devices M series vSpace Client vSpace Client on a high speed network Gel Restore Defaults Advanced NComputing Assign eg 8 Allows the administrator to choose from a selection of custom performance Performance Ges profiles to be used in specific network environments Profiles Advanced Provides additional advanced configuration options see section 2 6 2 6 System Settings Performance Profiles ADVANCED The Advanced menu allow administrators to create edit or delete individual performance profiles The specific settings and their effects are detailed below Advanced Performance Profile Settings x Pr Add Remove Custom Profiles Een sett El EE new custom profiles Customize Profiles Select performance profile L series on a high speed network Restore Defaults Show Desktop Wallpaper Default Show window contents while dragging No Menu animations Yes Use Windows themes Yes Cursor shadow Allow blinking cursor Font smoothing Maximum video frame rate fps Video Quality 5 95 Video streaming support Enable Advanced Graphics Compression MOJO Enable Number of video frames to skip between updates 0 Audio sample rate 22 050 Hz Audio mono sound No Audio 8bit sound No Maximum size in bytes of each network video updat
41. up Login Password and Firmware Update settings These menus function in the same manor outlined starting in Section 5 3 L series L300 Device Settings Information Connections Login L Network Password Upda Device name QARACK36 Device Information Device ID Serial Number MAC Address IP Address Firmware Version L300 12220028 00 0f e0 24 b6 e5 10 4 8 91 1 7 000 0003 Page 32 of 39 NComputing 5 14 Applying Profiles To apply a saved profile to other devices select one or more devices within the Device list and then right click on any of the selected devices From the pop up menu that displays select Apply Configuration Profile as shown below NComputing vSpace Management Console i File Settings Devices Serial Number Activation State Device State 12066672 OffHine 12220028 12219532 Reset Device Refresh Device Information Directly Store Configuration Profile L300 Profile Version 1 7 000 0003 107 1 7 000 0003 1 7 000 0003 10 1 7 000 0003 1 7 000 0003 1 7 000 0003 After confirming the action the Management Console will begin updating the selected devices This process may take a few moments depending on the number of devices affected by the update Once the process is complete the affected device s will reboot automatically Keep in mind that L and M series device profiles are not cross compatible due in part to t
42. website URL The official NComputing Technical Support URL The version number and build date of the current vSpace Server installation Indicates the current firmware version available for download from this host Under normal circumstances this field will list localhost as the Management Server Displays the ID of the Management Zone to which the vSpace Server currently belongs NComputing 2 2 License Information Left click on the License Information section of the left navigation tree to display licensing information for the vSpace software on your host The License Information screen provides the following information NComputing vSpace Management Console Fie Settings Ow K gt Ei N NComputing vSpace License Information H A H System Settings F WW NComputing vSpace Servers Fi Administration Sessions Profiles Devices License Type Serial Number Maximum Number of Connections Registered Device Session Duration Name Company Country Address City State Zip Email Phone Reseller Dealer Type of Use Client Specific Licenses Ei wSpace Server License License type Serial number Maximum number of connections Registered device session duration Name Company Country Address City State Province Zip Email Phone Reseller Dealer Type of use Client Specific Licenses l NComputing vSpace Client License type Session time limit Station limit Days li
43. ws Tuning Guide vSpace is installed and registered as outlined in 1 1 Installing vSpace and 1 3 Registering vSpace of this guide The administrator connects the first device to the host created for this lab and will use this device as a template for the rest of the devices in the deployment Once connected the administrator locates the device from the host under the L series Device list 5 1 of this guide The administrator right clicks on the device and then selects Update Device Firmware to initiate a firmware update on the selected device Once that process is complete and the device reboots the administrator can double click on the device and configure it as desired 5 3 Information Tab through 5 8 Update Tab of this guide Step 2 Store the First Device s Configuration Profile After completing the configuration process on the selected device the administrator can then right click on the device in the L series Devices list of the console and select Store Configuration Profile 5 12 Creating Profiles of this guide to save this configuration for use on the rest of the devices in the lab Step 3 Connect and Configure the Remaining Devices It is now time to connect the remaining devices Once the devices are connected the administrator can perform a firmware update on all of them simultaneously by selecting the group and initiating a firmware update as outlined in Step 3 Once the devices have complete
44. y applies to Search by Range of IP Addresses setting The Select Device List Columns dialog box provides an extensive list of device details that can be toggled on or off as desired to create a custom display within the device list These choices affect which columns are displayed in the device list to the right of the vSpace management console Page 30 of 39 NComputing 5 11 Configuration Profiles As of vSpace version L 6 5 1 the NComputing vSpace Console includes the ability to save device settings and apply those settings to other devices across the network While administrators retain the option to fine tune devices on an individual basis the Profile Management feature adds the ability to design and then deploy pre selected configuration profiles to groups of devices in one step 5 12 Creating Profiles Profiles can be created by right clicking on a device and selecting the Store Configuration Profile option from the pop up menu that displays as shown below NComputing vSpace Management Console l Oj x File Settings Ow Y D M NComputing vSpace OR License Information Devices Device Name UserName Session SerialNumber Activation State Device State Version James 300 12066672 Off line 1 7 000 0003 107 QARACK36 OffHine 1 7 000 0003 107 1 7 000 0003 107 1 7 000 0003 107 Store Configuration Profile ia E we Administration ass x 1 7 000 0003 107 a y Configuration Profile
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