NComputing N-series User's Manual
Contents
1. Front of Device Back of Device Power On Off Reset Switch Wireless Network Antennae N500w only 2x USB 2 0 Ports 2x USB 2 0 Ports Analog Speaker Port RJ45 Ethernet Port Analog Microphone Port DVI Monitor Port 12V DC Power Port Kensington Security Lock Page 7 of 38 NComputing 1 4 VESA Mount Included with each N series device is a VESA mount which can be used to attach the N series device to the back of any VESA compatible monitor as shown below 1 5 Citrix Requirements To utilize the N series device you will need access to a Citrix environment The N series is compatible with the following Citrix environments e XenDesktop versions 5 0 5 5 and 5 6 e XenApp versions 6 and 6 5 e VDI in a box 5 0 and 5 1 For more information on the installation and configuration of Citrix environments visit http www citrix com lang English home as Page 8 of 38 NComputing 1 6 Secondary Display Adapter For deployments requiring two monitors per user NComputing offers the N series Secondary Display Adaptor This accessory is offered in VGA and DVI models and is optimized for use with productivity applications and 2D graphics content The Secondary Display Adaptor makes use of DDC interface technology allowing it to automatically scale its output to the full native resolution of most monitors This default resolution can be changed from within the N series settings menu under the Preferences gt Display Tab2. Client PKCS 12 Issued by Expires A Trust nQual 03 2015 08 17 AAA Certificate Services 2028 12 31 AC Raiz Certicamara S A 2030 04 02 ACEDICOM Root 2028 04 13 AddTrust Class 1 CA Root 2020 05 30 AddTrust External CA Root 2020 05 30 URL Name Server Root CA Selecting this option displays Server Root CA certificates in the certificate list Client PKCS 12 Selecting this option displays Client OKCS 12 certificates in the certificate list URL Name Add Remove Certificates can be added to or removed from the device using the URL Name Add and Remove buttons Page 15 of 38 NComputing 2 8 Security Tab Imprivata The Imprivata section of the Security Tab can be configured to allow for login via RFID cards and readers using Imprivata s OneSign technology For more information on Imprivata OneSign integration review the following integration guide Security r lab Access Certificates Imprivata ProvelD enabled p Imprivata Bootstrap Server e Imprivata ProvelD enabled This setting can be used to enable or disable the use of RFID cards and readers to login into and out of Citrix accounts e Imprivata Bootstrap Server This field is used to specify the location of the Imprivata Bootstrap Server a required setting for the use of Imprivata OneSign 2 9 Security Tab Device Shadowing The Device Shadowing feature allows N series devices to be viewed and controlled by VNC clients Sec
3. Page 10 of 38 NComputing 2 1 Citrix Tab The Citrix tab is used to point your N series device to your XenDesktop Services Site as well as configure certain login and application behaviors Citrix XenDesktop services site Auto Login Kiosk Auto configure DHCP Username Name URL XenDesktop01 Password Use Citrix Access Gateway Domain Auto launch if only one application is published Application Auto logoff on last application quit S l Enable username caching at login Password required for unlocking this device upon wakeup e Auto configure DHCP Instructs the N series device to obtain XenDesktop Services Site information automatically via DHCP requires that you configure your DHCP server to distribute this information If this feature is disabled use the Name URL field to manually enter the IP URL or Fully Qualified Domain Name of your XenDesktop Services Site e Use Citrix Access Gateway Enabling this feature will allow your N series device to access your Citrix environment securely from outside your network via the Citrix Access Gateway e Auto launch if only one application is published If your Citrix environment is configured to only publish a single application to the user session obtained by a given device you can use this feature to automatically launch that application or desktop on login e Auto logoff on last application quit Enabling this feature will cause your N series device
4. jg son a g Command Prompt b Network Connections A ES DHCP g Printers and Faxes py Notepad search FF Run B Windows Security All Programs Log Off Shut Down 2 Click Manage this DHCP server as seen below Page 32 of 38 NComputing T Manage Your Server Server NCDHCP g M a n a ge Yo u r Se rve r Search Help and Support Center OOo gt f Tools and Updates Managing Your Server Roles Use the tools and information Found here to add or remove roles and iid cies arde Administrative Tools perform your daily administrative tasks More Tools Windows Update Read about remote Computer and Domain Name administration Information Read about server roles Your server has been configured with the following roles iii MEEN aii Internet Explorer Enhanced Security Configuration DHCP Server DHCP Dynamic Host Configuration Protocol servers assign IP See Also addresses to network clients Q signal next steps Opens the DHCP console which helps you assign I addresses to network clients Deployment and Resource Kits List of Common Administrative Tasks Windows Server Communities What s New Strategic Technology Protection Program IV Don t display this page at logon 3 Select DHCP and click Set Predefined Options as seen below File Action View Help 9 B 2 m e i Display Statistics ontents of DHCP D nedhcp 10 4 0 9 Running Mew Scope Mew M
5. Devices info COM Port COM1 OM v Flow ctr None v COM Port Baud Rate 1200 Stop bits 1 Ea v e Configure Serial Devices The COM Port Baud Rate Size Parity Flow Ctrl and Stop Bits drop down menus are used to configure a given serial device for use with an N series access device Consult the peripheral user manual for guidance on the values that should be used e Serial Devices Info Multiple serial devices can be associated with a given device and all currently associated devices are listed within this field 2 18 Peripherals Tab USB Serial The USB Serial Tab is the second method of associating serial devices with N series access devices Peripherals Configure USB Serial USB Serial Devices info vid pid Oxf fff Oxtfff Devices vid pid Remove All e Configure USB Serial The vid pid field can be used to add serial devices over USB by specifying the Vendor and Product ID of the device Consult the peripheral s user manual for guidance on the values that should be used in this field e USB Serial Devices Info Multiple serial devices can be associated with a given device and all currently associated devices are listed within this field Note The N series supports PL2303 and FTDI compatible serial to USB adaptors only Consult the adaptor s user manual or vendor to confirm compatibility Page 21 of 38 NComputing 2 19 Information Tab The Information Tab servces as a reference point for sev
6. E DHCP Server 2 g 5 qadc q a local Server Options Filters D Py Display Statistics amp si etd New Scope za mamae ne New Superscope Web Serve New Multicast Scope a Features E EA Diagnostics Define User Classes gij Configuration Define vendor Classes EH Storage More Actions Reconcile All Scopes Refresh Export List Properties Help Add remove or change options From the predefined list 3 Open the DHCP Server Name in question right click on IPv4 and select Set Predefined Options You are now ready to specify which DHCP tags you wish to add to your N series environment Each of the potential tags and their functions are explained in the next section of this guide N series DHCP Tags Page 34 of 38 F NComputing The N series can make use of several DHCP tags and functions This section will walk you through adding the tags and functions appropriate for your deployment NOTE This functionality requires N series firmware version 1 4 1 or newer to be installed on all devices that will be making use of automatic DHCP configuration 1 From the Predefined Options and Values window click the Add button Predefined Options and Yalues Ed Option class DHCP Standard Options Option name O02 Time Offset Edit Delete Description uct offset in seconds 2 Select and implement your chosen tags by filling out the Name Data type Code and De
7. different install methods Identifying the new firmware files The single version update file and full standalone update file are differentiated by the first set of digits in their version number The full update s value is incremented by 100 while the remaining digits remain identical For example Nxxx_FW_ver_1_5_0 tar gz single version sequential update for use with the previous official release Nxxx_FW_ver_101_5_0 tar gz full update usable when a device is several versions behind Note that both of these files should be added to your firmware repository before updating to 1 5 0 Administrators must only direct their devices to the Nxxx_FW_ver_1_5_0 tar gz file not the 101 5 0 file The firmware will automatically use the full update file if the update in question spans more than two versions Installing 1 5 0 via N series GUI When installing 1 5 0 on a device for the first time using the device GUI follow these steps 1 Ensure both of the firmware files sequential and full have been uploaded to an FTP accessible folder If you are unfamiliar with this process consult the FileZilla example in the following KB document http www ncomputing com kb afile 370 342 Page 27 of 38 NComputing 2 From the N series GUI under the Management gt Firmware Wallpaper Update Tab select the URL Manual update type and fill out the URL field using the FTP address of the firmware file again this will be the 1 5 0
8. tar gz 4 When finished click the Update button to begin the sequential update At this point the device will begin the process of updating to the newest version of firmware available within the archive you have created proceeding through each of the intervening builds between its current version and the newest version as outlined within the catalog txt file 4 2d Directing N series Devices To The Firmware Archive Using Device Profiles If a deployment includes vSpace Management Center administrators can configure all of their N series devices for automatic updates at the same time through the use of Device Profiles Keep in mind that as with the device GUI method the FTP folder and firmware archive must be set up prior to initiating the update The process for initiating the update from vSpace Management Center is outlined in the steps below IMPORTANT NOTE N series devices must already be running firmware version 1 2 0 1 or newer to receive a firmware update from vSpace Management Center If the intended devices are running firmware older than 1 2 0 1 the device GUI method above must be used instead Page 29 of 38 NComputing i From the Manage Profiles menu select the N series profile you wish to edit If an N series profile does not already exist use the steps outlined in Section 4 5 of this manual to create a new profile for the devices you wish to update Navigate to the Firmware Update Tab pictured below Config
9. 3D games that are designed to be supported by stand alone computers Similarly it may not support all hardware peripherals that are designed to be supported by stand alone computers Refer to your computer operating system and application software vendors license agreements for information on using these products with NComputing systems Additional software licenses may be required The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U S and international patents Some components of NComputing products utilize open source software Please refer to the GPL Declarations section of this User Manual for more information Your N series purchase was bundled with an entitlement to vSpace Management Center and Premium Support Review section 4 1 of this manual to learn more about claiming your vSpace Management Center license s and access to NComputing Premium Support 2003 2012 NComputing Inc All rights reserved NComputing and Numo are registered trademarks of NComputing Inc USA VESA is a trademark of Video Electronics Standards Association Kensington is a trademark of ACCO World Corporation All other trademarks are the property of their respective owners Page 2 of 38 NComputing TABLE OF CONTENTS Oran IIS E Se a E E E E E S 2 Regulatory COP MONA CO crpio en 4 TOA E AEE OI EEEE E AEE O A E EP AE E E EE EE A E E 4 FEDEAN ON cana E S 5 SE VON Id A o EE
10. A EN ena EEE A E E E E E A seu tions E EEE A N E EE 5 LONS Eres OV ST VGN enra E E AN 6 LLN Ere MOIE e a a a E A E AO 6 1 2 N series Package Conte NTS see iensaciosscentase second antcacveeuasalsaseue E E 7 1 3 N series Peripheral CONNECTIONS scclesdasese scence desansacescuneddunmasendanciunieesensaasieumeitessasenteromeesemmesvaean 7 BO MOUM is aconuwasnea ondceaccadees E T sasiesacaueineesonnteanetunoeoccancieaaaseniaecniterceus 8 LS CIC CUE CUMS IES errre cauntoceaeunevonseutecnsuenvancounteertoucuunceuntertenirenenteantbeumnaess 8 1 6 S condary Display Adapter cagiccec scat areceyeareecesecicncestancessscieocauaaseeaasoseaceneenasaceyatincabaaneasesedaaccesemunconaiescas 9 ZO CICS CONE a O sernsrc seers astice cess teree esta caennrso oe vesiccauauaesarendiwenesnnaesaaeensunenosanusossine essere onus 10 LECE Oo sates carson oesciearsc eats E 11 22 Prolerences Va DPIda yeeie cesar tesa coseancesminmcesenesescoaes 12 2 3 Preferences Tab Date Time ccccecccccssscccccsccccccssceccesececeeseseceescecseuseseceeeseceeseseseeeseseueceesenes 12 2 4 Preferences Tab Keyboard sernir EE 13 To A 2 6 00 I D emer neon ee Oe mere 13 2 6 Securty Tab Per TaD ACCESS a A E 15 2 7 Securty Tab Cern CANS aena TAA 15 28 Securty Tab MIDI IY a eE TEA E T 16 2 9 Security Tab Device Shadowing ccccsssccsssssseccoussscnnssscnecusvececusescueusssestoussseneusssensousuessenssseneues 16 2 10 Management Tab Device NaMe ccccs
11. In the case of FileZilla hosting an existing folder on your host system is a simple process Once installed open the FileZilla server interface and complete the following steps 1 Click on the Users icon at the top left of the FileZilla Server window 2 Click the Add button under the Users section to the right of the window and create a new user This will be the user account you add to your NComputing device later in this guide 3 Add a new folder under the Shared Folders section and select the folder containing your firmware files This can be the folder mentioned in the previous section or any other folder if you ve decided to host the files elsewhere Note the folder s path as it will be important later in this guide Filezilla Server 127 0 0 1 Fie Server Edt FA MOE e M l 7 a ee 0001 OF O24 2012 124238 PM ater 1 3 0001 OF D24012 12 42 Pa anoeynous 0001 OF O24 2012 1242 58 PA snore 0001 OF Aa 201 2 1242 38 PM anom E 0 Ci me i i Cs a a aria ee ee A F n a O00 Fage Shared bolders Users General Directories aimes hp anonymous shared folders H iner drectom gt ALE racios Create Delete Browse for Folder Speed Limits Uze Please select a Polder khat should Ge added to the Foders let af the selected userpaccourk Amame Copy IP Alter C Ftp citai tha Full local r l mn 2 1 m Fl Sey Local Ak C er a d dohnbads l
12. Installing the Secondary Display Adaptor 1 With the N series powered off connect the Secondary Display Adaptor to the lower USB port on the back of the device This USB port is marked with a keyboard symbol Note You can relocate your USB keyboard to either of the USB ports on the front of the N series If you have run out of USB ports a powered USB hub can be connected to either of the USB ports on the front the N series device to support additional connections 2 Connect your second monitor to the Secondary Display Adaptor and turn it on 3 Turn on your N series device Page 9 of 38 NComputing 2 0 Device Configuration It is strongly recommended that before connecting your N series for the first time you review the configuration options to ensure that they conform to the needs of your environment Citrix Receiver Anywhere Any device One Receiver Domain LogOn 2O m Computing You can reach the configuration screen by clicking the gear icon to the bottom left of the initial Log in screen Next to the gear icon is a dropdown that will allow you to change your keyboard layout to match a number of regional and national standards as shown above Computing Once in the configuration screen you can return to the Log in screen at any time using the Home button Remember to SAVE your configuration changes as you apply them using the Save button to the bottom left of the configuration window
13. NComputing N series Thin Clients for Citrix HDX User Manual Firmware 1 5 0 NComputing Important Notices Please note that reproduction of this User Manual in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Manual and to the products programs and or specifications described herein at any time without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Manual can be downloaded from the Documentation page in the Support section of the NComputing website at www ncomputing com Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty your responsibilities exclusions and how to obtain service Itis your responsibility to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Documentation page in the Support section of the NComputing website This product gives users shared access to computer resources Itis not a computer and may not support all software applications especially high resolution graphics applications or
14. P or URL update modes found in Firmware Wallpaper Update section of the Management Tab in the N series GUI and pointed to a network accessible folder that contains each of the required firmware builds The folder should contain the desired firmware files themselves as well as a catalog txt file as pictured below E Catalog bt Text Document _ Mox FPW wer_1_1_1_1 tar gz GZ File L_ Mox FW wer_1_2 0 1 tar gz GZ File i Mox FW wer 1_3_7_2 tar gz GZ File J1 207 KB The catalog txt file functions as a table of contents for the update service listing each of the firmware builds in a given archive in the order that they were released Below is an example of the contents of a catalog txt file that contains information for three firmware builds ranging from build 1 1 1 to build 1 3 7 Nxxx_FW_ver_1_1_1_1 tar gz0 1 1 1 1 02e90025e8239722e58b62b3a9b92386 Nxxx_FW_ver_1 2 1 tar gz0 1 2 1 945434214db5285596a24404a637471d Nxxx_FW_ver_1_3_7_2 tar gz0 001 3 7 2 a4f5dcdeb8de66aaabfe804fc3a5ee93 Each new firmware build is released with a catalog txt file containing a single line The above catalog txt file contains three lines because it was written for an archive that contains three firmware builds In the event that a new firmware build was released the archive could be updated by adding the firmware file itself to the folder and copying the catalog txt line included with that firmware into the archive s catalog txt file In this
15. YBOX Further for at least three 3 years from the date of distribution of the applicable product or software we will give to anyone who contacts us at gplcoderequest ncomputing com for a charge of no more than our cost of physically performing source code distribution a machine readable copy of the complete corresponding source code for the version of the software that we distributed to you For additional information refer to this page on the NComputing website www ncomputing com gplcodedownload Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product A user must read this User Manual carefully before use and properly follow the instructions e Make sure that the place of installation is not too hot above 35 C too cold below 0 C or too wet above 85 relative humidity e Avoid any severe impacts to the product e Make sure that the product is not exposed to direct sunlight or any hot machinery e Please keep the product away from any items which have strong magnetic properties e Donot disassemble repair or rebuild the product e Please properly route all cables and power cords to avoid a tripping hazard An electric shock fire damage to the product or physical injury may occur as a result of tripping over the cable Page 5 of 38 NComputing 1 0 N series Overview The NComputing N series HDX ready Citrix access device utilizes powerful third generat
16. atus This field provides basic information regarding the device s current Management Server status Page 18 of 38 Computing 2 13 Peripherals Tab Redirection Policy The Redirection Policy section of the Peripherals Tab allows administrators to enable and disable alternate methods of USB peripheral behavior Peripherals Enable Generic USB Redirection for XenDesktop ans Audio m Printer e Audio A number of specific deployment types such as those including call centers that rely on USB headsets to deliver microphone input to certain applications will benefit from enabling Audio redirection Note that while enabled users may experience reduced audio playback quality when playing video or browsing multi media intensive websites e Printer Enabling printer redirection can resolve issues with certain printer specific OEM applications within XenDesktop 2 14 Peripherals Tab Audio The Audio section of the Peripherals Tab offers controls for audio input and output Peripherals Configure Audio devices Enable speakers Enable microphone e Configure Audio Devices The checkboxes within this section of the menu control speaker audio out and microphone audio in functionality on the N series device Page 19 of 38 NComputing 2 15 Peripherals Tab Printers The Printers section of the Peripherals Tab can be used to associate printers with the N series device Peripherals Configure Pri
17. case the next firmware build would add a fourth line Note that using the DHCP setting requires that DHCP tags be configured with the appropriate FTP information See section 4 3 of this manual for more information on this feature If a network accessible folder is not available or assistance is needed to set up such a resource an example is given using FileZilla at the end of this guide Page 26 of 38 NComputing 4 2b 1 5 0 Firmware Update Best Practices As of version 1 5 0 each new N series firmware release will include two firmware files The first intended for use as a single version sequential update works exactly as previous firmware versions That is as an update from the last official release to the current release The second file intended as a complete standalone install of the current firmware can be used to update a device that is several versions behind the current release version in a single step without the need to progress through each previous version in the order of their release This new system offers new flexibility and streamlines the firmware update process when devices are several versions behind the current release while retaining the ability to perform rapid single version updates using minimal file sizes when possible The following sections will outline some of this new functionality and provide administrators with detailed installation steps for implementing firmware 1 5 0 using a number of
18. e Firmware Archive Using the N series GUI esesssrreserrrresen 29 4 2d Directing N series Devices To The Firmware Archive Using Device Profiles eseese 29 4 2e Example of FTP Folder Setup Using FileZilla cc ecccccsssccccessececeeseceeeeeseceeeeeceseegeceseeeeeeesaeeeeeeas 31 4 3 DHCP Options for Automatic N series Configuration cccccceeseccceeseceeceesecceeusececeeseceseueeceeteeeeeeeas 31 4 4 NComputing Technical Support cc ceeccccsseccceeseccccescceeeesececeesececeuneceecenseceseesecessugecesseneceesaneeetas 37 4 5 Additional Information on Citrix products and SUpport cceeecccessececeeesececeesececeeneceeeeneeeeteeseeetes 38 Disclaimers and Legal Information ccccessccccesseccccescccceesececeenecceceeeccecaueceseuaeceeeeusecessuecessenecessaneeetas 38 Page 3 of 38 NComputing Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful inter
19. en added to VMC s firmware repository If you are unfamiliar with hosting files via FTP consult the FileZilla example in the following KB document http Awww ncomputing com kb afile 370 342 2 From VMC push a profile update to the device s in question setting the FTP URL value in the firmware update tab to that of the full update file location this is the 101 5 0 file 3 Once the profile push has completed successfully you can initiate a firmware update from vSpace Management Center to 1 5 0 using the Device Management gt Update firmware menu Page 28 of 38 NComputing 4 2c Directing N series Devices To The Firmware Archive Using the N series GUI Once a folder or archive is set up with the above listed requirements administrators can configure their N series devices on a per device basis if desired This process is outlined in the steps below 1 From the Manage Profiles menu select the N series profile you wish to edit If an N series profile does not already exist use the steps outlined in Section 4 5 of this manual to create a new profile for the devices you wish to update 2 Navigate to the Management Tab and then select Firmware Wallpaper Update pictured below Management Update URL Manual v Username Password URL ftp Update 3 Using the FTP User and Password fields enter the FTP location of the newest firmware build within the archive you have created this will be a file ending in
20. eral key points of information including Network Device Firmware and Management details Information Device information Network information Name N500w 20042662 IP address 10 4 8 57 Model N500w Netmask 255 255 255 0 Serial Gateway 10 4 8 1 Wired MAC SSID QALAB WiFi MAC vSpace Management Center Firmware information Status CONNECTED 10 4 8 240 Version 1 5 0 1 Ctx RX Ver 12 5 2 e Device Information This field contains Device Name Model and Serial information Also included in this section are the wired and WiFi MAC addresses associated with the device e Firmware Information Listed within this field is the version number for firmware currently running on the N series device as well as the current Citrix Receiver version e Network Information This field lists the current device IP address Netmask Gateway and Ethernet MAC address This information with the exception of the MAC address is updated whenever settings within the Network Tab are changed e vSpace Management Center The current connection status and IP address of the vSpace Management Center server associated with the N series device can be seen within this field This field mirrors the status field at the bottom of the vSpace Management Center section of the Management Tab e Log Info The Log Info button brings up a time stamped activity log displaying the most recent events to occur within the N series device This log can be useful for troubleshooting
21. ference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment to a power outlet on a circuit different from which the receiver is connected e Consult your dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment European Community CE Disposal Information wu This symbol means that according to local laws and regulations your product should be disposed of separately from household waste The separate recycling of your product will help ensure that it is recycled in a manner that protects human health and the environment Page 4 of 38 NComputing GPL Declarations The NComputing N series access device contains in part some free software software licensed in a way that ensures your freedom to run copy distribute study change and improve the software This free software is also contained in the N series firmware update files that are distributed online The free software contained within the N series firmware includes a version of X LOADER U BOOT LINUX LIBSYSFS LIBUCI LIBUSBIP ETHTOOL UCLIBC QT and BUS
22. file not the 101 5 0 file This step is essential The FTP URL must be pointed at the 1 5 0 file In the event that DHCP tags are being used ensure that the DHCP tags have been updated to point at this same file 3 Once the URL field has been populated you can perform the firmware update using the method of your choosing URL Manual Automatic DHCP etc Installing 1 5 0 via USB Drive When installing 1 5 0 on a device for the first time using a USB memory device follow these steps 1 Copy the catalog txt and Nxxx_FW_ver_1_ 5 O tar gz files to the USB storage peripheral and connect it to the N series access device 2 From the N series GUI under the Management gt Firmware Wallpaper Update Tab select the USB Manual update type and fill out the URL field using the directory location of the Nxxx_FW_ver_1_ 5 O tar gz file from step 1 3 Once the URL field has been populated you can perform the firmware update NOTE USB update requires firmware 1 4 1 Feature not present in older versions Installing 1 5 0 via vSpace Management Center When installing 1 5 0 on a device for the first time using vSpace Management Center start by verifying that all VMC servers within the Managed Zone have been fully updated to VMC version 3 3 1 Once that s done follow these steps 1 Ensure that the full update file has been uploaded to an FTP accessible folder this is the 101 5 0 file and that the sequential update file 1 5 0 has be
23. his feature allows the user to test an IP address to determine whether it is in use before assigning it to the N series device This can also be used to verify general network functionality Page 13 of 38 NComputing Interface N500w model devices feature wireless connectivity and this mode can be enabled by selecting the Enable Wireless checkbox When checked a list of defined SSIDs will appear to the right of the Network tab containing all currently configured SSIDs Below this list are several buttons outlined below o Add The Add button below the list of defined SSIDs allows users to view all currently visible SSIDs accessible by the N series device and add one of them to it s list of defined SSIDs via the menu pictured at right o New The New button below the list of defined SSIDs allows users to define a new SSID separate from those currently visible to the device via the menu pictured at right o Edit The Edit button below the list of defined SSIDs allows users to fully configure an SSID added via the New button Select the defined SSID in question press the Edit button and the following menu interface at right will be displayed Consult your network administrator for settings and values appropriate for your wireless environment Enable Wired 802 1X All N series devices running firmware 1 5 0 or newer can make use of wired 802 1X by checking the Enable Wired 802 1X option in the center of the Networ
24. ion Numo 3 System on Chip technology to deliver a high performance affordable client for Citrix environments This user manual will walk you through the differences between each of the different N series models and explain their basic functionality 1 1 N series models The N series is available in three distinct versions the N400 N500 and N500w The entry level N400 is the thin client of choice for task workers and those workers with light multimedia needs The N500 adds client side video rendering to enable the delivery of full 1080p multimedia content improved network capabilities as well as options for dual monitor and wireless connectivity Onboard Memory 512 MB 1024 MB 1024 MB 720p 1080p a a Optional Dual Monitor Support Wireless Network Connectivity NOTE The N500w supports secured wireless networks with visible SSIDs using WPA or WPA2 On device memory is reserved for use with NComputing supplied and approved firmware only Page 6 of 38 NComputing 1 2 N series Package Contents When you unpack your N series device you will find the following items N series device N series Quick Installation Guide VESA Mounting bracket with screws and 12V Power adapter 1 3 N series Peripheral Connections Each of the different models within the N series lineup feature the following peripheral options listed below from left to right in order of appearance on the device sap R lt e gt O 2S
25. irmware server requires a username and password use tags 173 and 174 to store those details series firmware on requires a username and password add NComputing CMF Tags 173 and 174 to store that information N series Firmware Tag 173 Use this tag in conjunction with 172 to store the Name N series Firmware Username firmware server s username if username and Data Type password are required server FTP server This tag is only required if the server you are storing N series firmware on requires a username N series Firmware Tag 174 Use this tag in conjunction with 172 to store the Name N series Firmware Password firmware server s password if username and Data Type Page 36 of 38 NComputing password are required Code server The password required by your FTP server This tag is only required if the server you are storing N series firmware on requires a password Class Global Mame WMC To the right is an example of a completed Data type String F Anay entry in this case the VMC 171 tag T EP Description Defaut VMC Served d 3 You can now verify that the tag you created has been saved by clicking on the Option Name drop down see image below and searching for the tag s in question 4 Once again from the Predefined Options and Values window select each tag and fill in the Value field with the string values specified earlier in step 2 a Examp
26. k Tab Once checked a new configuration button appears below the checkbox allowing you to specify your 802 1X settings using the menu pictured at right As with the wireless settings if you are uncertain of the values displayed in this menu consult your network administrator for the appropriate settings Page 14 of 38 List of Visible Wireless Networks Quality 100 83 94 Aad to ust Define invisible Wireless Network Type Personal PSK SSID Edit Wireless Properties Key E Hidden SSID Edit Wired 802 1X Properties Method PEAP v RootCA Crt NONE aooi J Cancel NComputing 2 6 Security Tab Per Tab Access The Per Tab Access section of the Security Tab allows administrators to lock specific tabs within the N series device GUI Security Administrator Password Lock Tabs Security Management Admin password required citrix iil Preferences Network Peripherals Network Administrator Password Enabling this feature allows the administrator to restrict access to specific tabs within the N series GUI by prompting for the password entered in the password field Lock Tabs Each of the N series configuration tabs can be individually selected and locked using the checkboxes provided within this menu 2 7 Security Tab Certificates The Certificates section allows users to add and view Server and Client security certificates Security Server Root CA
27. le For Tag 171 the string Predefined Options and Yalues El EJ value would be the IP address or Fully Option class DHCP Standard Options Qualified Domain Name of your E 002 Time Offset Time Liffset vSpace Management Center server ve TA e b Note For tags that accept IP Description uct offset in seconds addresses you can enter multiple IP addresses so long as each IP is Value Lona separated by a semi colon 0x0 5 Once your entries are complete click OK Your DHCP Tags are now configured You may now exit Server Management 4 4 NComputing Technical Support For additional technical documentation solutions and how to s visit http www ncomputing com kb Page 37 of 38 NComputing To request Technical Support for NComputing products please visit the NComputing Support page at http www ncomputing com su 4 5 Additional Information on Citrix products and support For additional information and support for Citrix products and environments visit http www citrix com lang English home as Disclaimers and Legal Information Information contained in this document may have been obtained from internal testing or from a third party This information is for informational purposes only Information may be changed or updated without notice NComputing reserves the right to make improvements and or changes in the products programs and or specifications described herein anytime without notice All NC
28. lick Submit 2 You will receive an e mail confirmation immediately after your submit your request 3 Within 2 business days you will receive an e mail that includes a License key s for activating your vSpace Management Center installation see vSpace Management Center user manual for details b Link to activate your Premium Support entitlement You will now have everything you need to begin taking advantage of your Premium Support account as well as the remote management features of vSpace Management Center Page 25 of 38 NComputing 4 2a Pre 1 5 0 Firmware Update Best Practices N series firmware versions prior to 1 5 0 are designed to be applied sequentially with each new build applied to the previous build in order of their release Administrators can manually step a device through sequential firmware updates if desired or they can configure the devices to perform a sequential update automatically NOTE If a device is updated out of sequence and ends up skipping a firmware build administrators can simply downgrade the device and reapply the firmware update process from beginning to end Furthermore once the initial step of downgrading a device to firmware version 1 1 1 the first public firmware build the remainder of the update process can be automated as outlined below Requirements for Automatic Sequential Updates An automatic update requires that the devices be set to either of the automatic DHC
29. nter Printer info Type USB x Printer Make Model Remove Remove All e Configure Printer Printers can be added to the N series device using the drop down menus to select printer Type Make and Model e Printer Info Multiple printers can be associated with a given device at any given time All currently associated printers are listed within this field Right clicking within this field displays the CUPS Citrix Universe Print Server name of associated printers 2 16 Peripherals Tab Scanners The Scanners section of the Peripherals Tab can be used to associate SANE compatible scanners with the N series device Peripherals Configure Scanner Scanners Info Type Usi 0 Eu enabled Settings Port 6566 Client IP i US i I Pet ee TP g ih o Add Remove All e Configure Scanner Using the Type dropdown Port Client IP and Scanner IP fields if applicable allow the administrator to specify USB and network printers for association with the N series device e Available Scanners Multiple scanners can be associated with a given device and all currently associated scanners are listed within this field Page 20 of 38 NComputing 2 17 Peripherals Tab Serial Devices N series devices support the use of serial devices over USB This is one of two menus that allow administrators to configure N series devices for use with serial peripherals Peripherals icf ser 1 Configure Serial Devices Serial
30. o your Citrix environment The search bar at the top of the window can be used to locate applications available to your Citrix environment The Home icon on the left side of the screen returns you to this default desktop layout The Apps icon allows you to browse through available applications and environments Click the Add Apps button in the center of the screen to create shortcuts for available applications and environments You can quickly switch between open applications by holding CTRL ALT and then pressing the UP or DOWN key Page 24 of 38 NComputing 4 0 Support and Additional Resources 4 1 Accessing your vSpace Management Center License s and Premium Support Entitlement Your N series thin client was bundled with an entitlement to receive the NComputing vSpace Management Center software along with one 1 year of Premium Support To activate these entitlements follow these steps 1 Go to http www ncomputing com enroll a If you already have an account on ncomputing com login at the prompt and fill out all the fields If you do not have an account follow the links to create an account this also gives you access to various resources including posting on the NComputing Community make sure you enter your e mail address correctly as this will be used to deliver your licenses and entitlement information Return to the http www ncomputing com enroll page and fill out all the fields b C
31. omputing software is subject to NComputing intellectual property rights and may be used only in conjunction with Genuine NComputing hardware and in accordance to the NComputing End User Licensing agreement and Terms of Use www ncomputing com Copyright 2003 2012 NComputing Inc All rights reserved NComputing is the property of NComputing Other trademarks and trade names are the property of their respective owners Specifications are subject to change without notice Performance may vary depending on the configuration of the shared computer Page 38 of 38
32. purposes or validating events and can be saved to a USB storage device Page 22 of 38 NComputing LOG INFO Device infor Ett Sep 30 07 43 02 N500 KVM5 daemon info dhclient No DHCPOFFERS received HEEE Sep 30 07 43 02 N500 KVM5 daemon into dhclient No working leases in persistent database SEI sleeping CENA Sep 30 07 44 07 N500 K M5 daemon info dhclient BHCPDISCOVER on ethO to 255 255 255 255 port 67 interval 5 A Sep 30 07 44 12 N500 KVM5 daemon info dhclient DHCPDISCOVER on ethO to 255 255 255 255 port 67 Firmware Inti ne Wem sep 30 07 44 24 NS00 KVM5 daemon info dhclient DHCPDISCOVER on ethO to 235 255 255 255 port 67 Geek ame o interval 11 Sep 30 07 44 35 N500 KVM5 daemon info dhclient DHCPDISCOVER on ethO to 255 255 255 255 port 67 Nacsa GES interval 3 Log Info Sep 30 07 44 38 N500 KVM5 daemon info dhclient No DHCPOFFERS received Sep 30 07 44 38 N500 KVM5 daemon info dhclient No working leases in persistent database sleeping Sep 30 07 45 55 N500 KVM5 daemon info dhclient DHCPDISCOVER on ethO to 255 255 255 255 port 67 interval 6 Sep 30 07 46 01 N500 KVM5 daemon info dhclient BHCPDISCOVER on ethO to 255 255 255 255 port 67 interval 13 Sep 30 07 46 14 N500 KVM5 daemon info dhclient DHCPDISCOVER on ethO to 255 255 255 255 port 67 interval 12 mnm nme r u I 1 ea morse ae Close Save n Saving N series Log Files To save an N series Log file follow these steps 1 Connect a USB storage d
33. rive to any USB port on the N series access device 2 Access the Log menu from the Information Tab of the N series device as outlined above 3 From the Log menu click Save button Additional Log File Details e The Log File is a standard Linux log file in text format e The first 8 digits of the Log File name is a time stamp using the YYYY MM DD format e Each entry in the Log File is time stamped e The N series continually stores activity in the log file This process does not need to be initiated manually e The Log File is recorded in a 256KB buffer which is automatically cleared when it reaches Capacity meaning that the data saved at any given moment represents the most recent activity since the last buffer clear Page 23 of 38 NComputing 3 0 Connecting to your Citrix Environment Citrix Receiver Anywhere Any device One Receiver From the initial Log in screen enter the User Name Password and Domain information of the Citrix Environment you wish to connect to Once this information is entered press the LogOn button Citrix Receiver Computing Once you ve logged into your Citrix environment you ll be presented with a standard Citrix desktop layout as shown below From this screen you can return to the Log in screen by clicking Log Off towards the top of the window You can lock your desktop using the Lock button and unlock the desktop using the same password you used to log int
34. scription fields as specified below Note that the STRING VALUE is used later in step 5 XenDesktop Tag 181 This tag will automatically link your N series Name XenDesktop sid device s with their designated XenDesktop server s STRING VALUE The IP URL or Fully Qualified Domain Name of your XenDesktop server We recommend you use XenDesktop plus the IP address or URL of your XenDesktop server to differentiate this tag from any future tags you might add NComputing CMF Tag 171 This tag will automatically link your N series Name MC Page 35 of 38 NComputing device s with their designated vSpace Management Center server Data Type Code Description Default vSpace Management Center Server The IP or Fully Qualified Domain Name of your vSpace Management Center server We recommend you use VMC STRING VALUE plus the IP address or URL of your vSpace Management Center server to differentiate this tag from any future tags you might add N series Firmware Tag 172 This tag allows you to direct your N series Name O N series Firmware URL devices to a server that you have created to Data Type store and distribute N series firmware Code Description Address of firmware update server The FTP HTTP or HTTPS address of your firmware server If the server you are storing N Use this tag to store the firmware server s network address STRING VALUE If your f
35. ssscscssssecscnssscscnssseneoussectousescnensssestoussscueusssensosressonsesseneues 17 2 11 Management Tab Firmware Wallpaper Update cccccccccccccccceeeeeeeeeeeeeeseeeeeeeecessseseeeeeeeaaeens 17 2 12 Management Tab vSpace Management Center ccccccssseccccseccceeeseceeeeeceeeeeeceeeeeeeeeseneceesenes 18 2 13 Peripherals Tab Redirection Policy cccccssssessosssccsosssscsccssvectcnssscnecsssessoussscneusssensousuessonsssenenes 19 2 14 Peripherals Tab IO oe ca ceerte cee ecestind screenees aca vaenec T 19 2 15 Peripherals Tab g g oe ee me E ne eee eee 20 2 16 Peripherals Tab SCANT CUS nease ienen a Ea Ea 20 2 17 Peripherals Tab Serial DEVICES iss cinccccestenontsscocbisndinuniod AEAEE SNE S 21 2 18 Peripherals Tap USB Serialas A a E 21 PAA SRE AELE le E 2 E NS E SEA E E E A EE E EE EAE A 22 3 0 Connecting to your Citrix Environment ssssssesssssessessersrrssrsrrsrrsrrsrrsrrsreserereosresessreseoseeseeseeseesesseeseee 24 4 0 SUDDOLT and Additional RESOUl COS srsrenroseriiir niena E A EREEREER 25 4 1 Accessing your vSpace Management Center License s and Premium Support Entitlement 25 4 2a Pre 1 5 0 Firmware Update Best Practices cccccssccccssececssecceescccenececeeceeeeeeeescesaeseeseaeceseneeenenees 26 4 2b 1 5 0 Firmware Update Best PractiCeS wiaressiccsvasendeacwahidesnnahewanened qsaabdedssanusedbdanoseiadnosepnnisneiuaniesanbart 27 4 2c Directing N series Devices To Th
36. ternal clock of the N series device Preferences Timezone Set date time automatically 25 04 2013 Time server O debian pool ntp 3 17 27 07 e Timezone Select the appropriate time zone from this dropdown menu e Set date time automaticall Enables the use of the NTP service to obtain automatic date time information via your network If disabled the date and time can be manually configured using the fields to the right side of the menu Page 12 of 38 Computing 2 4 Preferences Tab Keyboard The Keyboard Tab provides access to localized keyboard layout support Preferences Display Date Time Keyboard Configure keyboard layout Layout US Enable NUMLOCK e Layout Dropdown Select the desired keyboard layout by country from this dropdown menu e Enable NUMLOCK When enabled the NUMLOCK key will be on by default when the device turns on 2 5 Network Tab The Network Tab allows configuration of N series device network settings Network Obtain IP address Interface List of defined SS5IDs Automatically DHCP Enable Wireless Type Personal Manually Enable wired 802 1x e Obtain IP address Select whether to obtain network settings via DHCP or enter network settings manually using the fields provided to the right of this menu The View Configure button allows you to view the current network connection information or if using a manual configuration to modify the current settings e PING T
37. to automatically log out if all applications are closed e Password required for unlocking this device upon wakeup Enabling this feature will cause your N series device to prompt the user for their login password when the device comes out of a standby state e Auto login kiosk Use the Username Password and Domain fields to configure your device for auto login The Application field can be used to enter the name of an application as it appears when published by XenApp to be automatically launched on login e Enable username caching at login Enabling this feature will leave the user name of the last user to log in cached in the user name field after they log out This can speed up the login process when a single specific user is most likely to use a given device Page 11 of 38 lt NComputing 2 2 Preferences Tab Display The Display section of the Preferences Tab is used to manage monitor resolution and standby settings Preferences Display Resolution Settings Primary 1024x768 Secondary 1024x768 l minute 15 min 30 min 45 min 50 min e Resolution Settings Use the Resolution dropdown menu s to select your desired monitor resolution e Screensaver Delay The N series can be instructed to turn off its video signal after a predefined period of idle time Use this slider to enable this feature and define the desired idle period 2 3 Preferences Tab Date Time The Date Time Tab is used to set the in
38. ulticast Scope Backup Restore Reconcile All Scopes Define User Classes Define vendor Classes Set Predefined Options All Tasks Delete Refresh Properties Help Add remove or change options From the predefined list 4 Proceed to the N series DHCP Tags section of this guide for a description of available DHCP tags and instructions for adding them to your DHCP server Accessing DHCP Settings in Windows Server 2008 Page 33 of 38 NComputing From the DHCP Server Active Directory Users and Computers l ies Command Prompt gt e Internet Explorer Administrator Documents g DHCP Manage Network Map network drive Disconnect network drive o Control Panel a Group Policy Management v Show on Desktop Devices and Prin Rename gi Secure Gateway Configuration Wizard Administrative T Secure Gateway Management Console Help and Support Properties Run All Programs Windows Security Search programs and files H Log off ferme ee 5 7 My S 1 Right click Computer and select Manage 2 From the Computer Management window open the Roles section and then the DHCP Server section as seen below E Server Manager File Action view Help es mH del Ha Server Manager QADC J gt Roles Active Directory Certificate Services G ea AA IF Active Directory Domain Services G Scope ae ce Active Scope 192 168 10 0 QA Inactive
39. ure Firmware Update Settings v Edit settings Update method search and update using DHCP e Update from a specified firmware file on a FTP server FTP URL Username Password Confirm Automatic update Automatic update Check the box next to Edit settings setting at the top of the menu then select Update from a specified firmware file on a FTP server Using the FTP User and Password fields making sure to re enter your password in the Confirm field enter the FTP location of the newest firmware build within the archive you have created this will be a file ending in tar gz Take a moment to verify that all other profile settings are as you desire including screen resolution XenDesktop settings etc and apply the profile from the Summary Tab If you have not done so already upload the latest firmware build to your vSpace Management Center server using the Manage Firmware menu under the Administration Tab Once the above steps have been completed head to the Manage Devices menu under the Device Management Tab and initiate a firmware update on the devices of your choice selecting the most recent firmware version available At this point the selected devices will begin pulling updated firmware in the order specified within the catalog txt with automatic reboots between each firmware version until the process is complete Page 30 of 38 NComputing 4 2e Example of FTP Folder Setup Using FileZilla
40. urity Per Tab Access Certificates VNC Setup VNC enabled Mode Full Control VNC password required q e VNC Setup With VNC enabled the Mode dropdown can be used to determine how much control the VNC session is allowed over the N series device The VNC Password Required option allows the N series device to prompt connecting VNC clients for a password Page 16 of 38 NComputing 2 10 Management Tab Device Name The Device Name section of the Management Tab allows administrators to name their N series devices Management Device Name Name N400 KVM1 e Name Naming an N series device can make sorting and locating devices within a deployment more expedient For example device names can include a room number floor department or user name Note that your DHCP server is provided this name to associate with the IP address assigned to the N series device 2 11 Management Tab Firmware Wallpaper Update The Firmware Wallpaper section of the Management Tab allows administrators to control how when and from where N series devices acquire firmware and wallpaper updates Management Update URL Manual Username e Update DHCP Automatic will check your DHCP server for a firmware path URL Automatic will check a specified URL at startup URL Manual requires that the Update Firmware button be pressed to initialize an update DHCP Automatic and URL Automatic require firmware version 1 4 1 or ne
41. us FTP ciarte Dar Dhar H fo pial a PerfLogs Rel m ji Program Files Dor El m Progrem Files t06 Hl di Users H d Windowes a fy E CVD Drive 0 ZAF 6 0 0 ML Ca ee i Ready 22 bytes racented Bs 2 515 bytes sent Z Your firmware files are now shared and available for download via FTP by your devices 4 3 DHCP Options for Automatic N series Configuration Page 31 of 38 NComputing This section of the manual will assist administrators in configuring their Microsoft Windows DHCP server s to allow the NComputing N Series to automatically connect to XenDesktop and vSpace Management Center environments For the purpose of this user manual we ll be illustrating this process using Server 2003 and Server 2008 R2 It should be noted however that any DHCP server can be used If you are already familiar with the administration of DHCP servers and the creation of option tags feel free to skip to the N series DHCP Tags section of this guide for a list of tags that the N series supports For those less familiar with DHCP administration the following pages describe how to access the DHCP settings in Server 2003 and Server 2008 respectively Accessing DHCP Settings in Windows Server 2003 From the DHCP server 1 From the Start Menu click Manage Your Server Admmist ator p Manage Your Server a My Network Places Pe w aatra PADE i af Windows Explorer Provides an overview of the rales and
42. wer Page 17 of 38 NComputing e Username Password Enter the username and password of the FTP server you ve stored your updated N series firmware on e URL Enter the URL of the FTP server you ve stored your updated N series firmware or new background image on e Update Button Once you ve specified the above information press the Update button to begin a firmware update Note You can configure your DHCP server to automatically provide your N series device s with vSpace Management Center server information This eliminates the need for you to manually configure this setting for each device Review section 4 3 DHCP Options for Automatic N series Configuration for more information 2 12 Management Tab vSpace Management Center The vSpace Management Center section of the Management Tab allows administrators to manage the device s connection to vSpace Management Center servers Management Enable auto discovery Reset zone membership Status CONNECTED 10 4 8 17 e Enable auto discovery Instructs your N series device to automatically search for and connect to vSpace Management Center servers within its subnet e Name IP Here you can manually enter the IP or Fully Qualified Domain Name of a vSpace Management Center server within your network e Reset zone membership Enabling this feature will clear any previous zone membership information as the device joins a new vSpace Management Center server e St
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