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Multitech MT5600BAV.90 User's Manual

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1. eee 60 ciandaro amie settee Port D EDBIDOBIS sad 60 TESORO oot ede eo UG EUM exu UN Hut UU DM DAE 60 vig m 60 Ape LA DOS UN e ud es 62 po CAM E 5 oi 0210 y er ne ORAR nn eR AMEN MAN MU DEM 62 I la lala AAN Ro E 63 E E A o A 64 A A y y n 65 MT5600BA BL Series User Guide 4 Chapter 1 Description and Features Chapter 1 Description and Features Congratulations on your purchase of the MultiModemll modem You have acquired one of the finest intelligent data fax modems available today from one of the world s oldest modem manufacturers Multi Tech Systems Inc This user guide will help you install configure test and use your modem Product Description This modem supports two wire and or four wire leased lines The four wire leased line includes the dial backup and automatic leased line restoration features Please note that because leased line operation consists of two client modems connected to each other the maximum leased line data rate is 33 6K bps The MT5600BA V 92 modem supports both two wire and four wire leased lines The MT5600BA modem supports a two wire leased line The MT5600BL modem supports a four wire leased line The MultiModemll offers interactive automatic dialing You can store four command lines or telephone numbers of up to 30 characters each in the modem s nonvolatile memory The modem pulse or tone dials and reco
2. EMC Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Di rectives Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States re lating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member otates relating to electrical equipment designed for use within certain voltage limits and Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing set tings may cause a modem to become non compliant with national telecom requirements in specific coun tries Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant New Zealand Telecom Warning Notice 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accept ed that the item complies with minimum conditions for connection to its network It indicates no en dorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted e
3. M 13 MENU AER a esteem ed uda Maud ene dM S qM 13 A gs 14 A Ae 15 Dane OP Ona Mui UO Senor ee 16 FEN OME VAG CODES TERR IE o Epl chap rrren Theyre sae 18 Remote CORDUSDPIDHOIEECDHONS TOU apa 20 Pornot iren Bree cM ia tia qe eee terete eeree a ee eee terre onion te eee enn aren eters 20 Prone Number Memory ODBODS TUNK saaressa 21 Calero ron 21 MENOS rca 22 v7 m EE 22 loca E Jete i AAA Ur o M 23 o O a AA O A panda Rep UT MIA 25 Remok t arco e ieee eee tne erect ayant ene deem nen PN MU PeNMpMDE 27 DAS rin 27 Fhone Number Memory COPIE aia iia 27 C TO Mer on E ETENE 28 Chapter Leased Line ORO Laa on 29 T ais coro UR 29 o IA C 30 Dial Backup ano Leased Line Restoral sein 31 Dial Backup a a Leased Line Restora l De soriana pai 31 PEE ena RUE sh gs B poi ao n ll d 2 alo pi MPO 33 c y 6 E 33 Changing the Remote Configuration PassWord mesita 33 Chance the Remote Escape C DEAE espesa 34 aner oe E Da Solon o M Gn 35 e E E E MU E 35 Suns Callback oecuriiy Onana Ci rta 35 Aso nine Callback DOSE nto 36 B reo rio E N E pee T E ne 38 e lle e eo C DEDECUS pt ai od albacea El dixero MP NR 40 MT5600BA BL Series User Guide 3 Contents nap e DEDICO pci 41 Rr i Indicators LE oia ion ota 41 The Modem Does Not Respond To Commands aseo 42 The Modem Cannot Connect When Dial
4. Command CBNy x Store Callback Number Values y 01 30 x dialing string Default None Description Stores the callback dialing string x in memory location y The dialing string can include the digits 0 through 9 and any of the following characters f comma semicolon W A B C and D Up to 30 characters can be used Example AT CBN01 9 16127853000 If the optional character precedes the dialing string and the caller appends the same character to the password the caller is connected immediately and the hangup and callback are skipped Command CBPy x Store Callback Password Values y 01 30 x password 6 10 characters Defaults None Description Stores callback security password x in memory location y The password must have 6 to 10 characters Note A direct connect password may not end with a hyphen MT5600BA BL Series User Guide 39 Chapter 6 Callback Security Callback Assignments Form Location Password Phone Number 01 02 03 04 05 MT5600BA BL Series User Guide 40 Chapter 7 Troubleshooting Chapter 7 Troubleshooting Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection it is possible that the modem is defective However it is more likely that the source of your problem lies elsewhere The following symptoms are typical of
5. MT5600BA BL Series MT5600BA V 92 MT5600BA V 90 MT5600BL V 90 Data Fax Modem User Guide Multi lech Systems MultiModemll User Guide MT5600BA V 92 MT5600BA V 90 MT5600BL V 90 P N S000276B Revision B 02002 by Multi Tech Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Fur thermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Date Description A 10 03 02 Initial release of MT5600BA Global V 92 Also replaces 80000129 Rev C the MT5600BA BL User Guide B 02 17 03 Changed cover Changed text to indicate that the following are implemented V 25bis HDLC NRZ V 25bis HDLC NRZI and V 25bis BISYNC Trademarks MultiModemll Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated Microsoft Windows Windows 95 98 Me NT 2000 XP are either registered trademarks or trademarks of Microsoft Corporation in the
6. The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system Note If the message ERROR No valid devices detected is displayed verify that the modem is turned on and that all cables are correctly and securely attached Click the modem to be upgraded and then click Next to proceed 3 Select the port to be upgraded from the Port list select the appropriate HEX file from the Hex File list and then click Next to continue Note Do not use FLASHLDR HEX This file is used internally by Flash Wizard 4 The Progress dialog box appears showing a status bar that indicates the progress of the upgrade Caution Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable Wait for the Next button to become active before proceeding 5 When the flash upgrade is complete the message Programming Complete appears Click Next to continue 6 The Results dialog box appears next Click Finish to exit Flash Wizard Step 7 Restore Your Parameters Your modem has been updated You can now open your terminal program to reprogram your modem pa rameters or to confirm the update by typing ATIS in the terminal window and pressing ENTER MT5600BA BL Series User Guide 59 Appendix E Installing a Modem Under Linux Appendix E Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operat
7. file and whether or not to run Phone Tools immediately Windows NT 2000 XP Note During installation an advisory screen may appear saying FAX capture driver installation this may cause a delay in the installation This is normal The installation process has not failed or stalled Simply wait a few moments until this screen disappears After installation you can launch Phone Tools either from a desktop icon or from the Start Programs menu Typically it s not necessary to reboot before using PhoneTools MT5600BA BL Series User Guide 11 Chapter 3 Using the Front Panel Chapter 3 Using the Front Panel Like any modem your Multi Tech modem operates only under the control of a communication program such as the PhoneTools program included with the modem It also operates under other general purpose data communication programs such as Windows Terminal and HyperTerminal For information on how to use the modem with the communication program of your choice please refer to the program s documentation Modem Configuration Your modem normally is configured through Windows or through the communication program you are using The default settings work best for most purposes See Step 4 Install PhoneTools in Chapter 2 for help in setting up your communication program You also can configure your modem either through the front panel or by sending AT commands to the modem The AT commands can be found in the AT Reference Guide on the CD s
8. 2205 Woodale Drive Mounds View MN 55112 U S A 763 785 3500 763 785 9874 Fax MT5600BA BL Series User Guide 47 Appendix A Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains the following information e Date and time the message is sent e Identification of the business or other entity or other individual sending the message e Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exce
9. Chapter 3 Using the Front Panel RS232 OPTIONS The following screens are used to configure the RS 232 interface DTR OPTIONS Use the and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer DTR NORMAL causes the modem to hang up IGNORE DTR allows operation with computers that do not provide DTR and RESET ON DTR y causes the modem to perform a soft reset as if the Z command were received Same as the D0 amp D2 and amp D3 commands CARRIER DETECT OPTIONS Use the and Enter buttons to select whether CD will be forced high CD FORCED ON or whether it will go high when the remote modem s carrier signal is detected and go low when the carrier signal is not detected CD NORMAL Same as the amp C0 and amp C1 commands When using callback security on UNIX systems select CD LOW IN CB to force CD low until the proper callback security password has been entered or until a disconnect occurs This prevents the UNIX login prompt from being displayed before the callback security ENTER PASSWORD prompt appears Select CD NOR MAL IN CB to disable this feature Same as the amp C5 and amp C4 commands CTS OPTIONS Use the and Enter buttons to select whether the CTS state will follow the RTS state when on line CTS NORM or whether CTS will always be high CTS ON Same as the amp R0 and amp R1 commands DIALBACKUP LL OPTIONS The following screens are used to configure dial b
10. Each password must be six to ten characters in length To scroll through a list of digits and charac ters press the Me and y buttons To go to the next position press the button To back up or to exit without saving press the button several times To save the password press the Enter button Same as the CBP command p SEDEM CALLBACK NUMBER Use to enter callback security phone numbers in memory locations 1 30 Each number can be up to 30 characters long Same as the CBN command Note Only 16 characters can be displayed at a time To see characters 17 30 press the y button To go to the previous screen press the but ton To go to the next screen press the button S REGISTER OPTIONS Use the gt y and Enter buttons to display the current S register values and enter new values Same as the Sr and Sr n commands VIEW S REGISTER SETTINGS Use the gt Y e and Enter buttons to select the number of the S register whose value you want displayed To scroll through a list of digits press the c and y buttons To go to the next position press the gt button To back up or to exit without saving press the button sever al times To display the value press the Enter button Same as the Sr command p HR A SET S REGISTER Use the gt Y Me and Enter buttons to select the number of the S register whose value you want to change and the value you want to enter To scroll through a list of digits press the Me and Y buttons T
11. LEDs for Transmit Data Receive Data Carrier Detect Off Hook Terminal Ready and Test Mode Speaker 1 inch speaker for call progress monitoring Manual Controls Power switch speaker volume control four LCD control buttons Environmental Temperature range 0 50 C 32 120 F ambient under closed conditions humidity range 20 90 non condensing Storage Temperature 10 to 85 C 14 185 F Power Requirement 120 VAC 60 Hz 16 W 230V 50 Hz optional international Power Consumption 12 W 0 1 A typical Dimensions 15 8 cm wide x 22 9 cm long x 3 6 cm high 6 2 x 9 0 x 1 4 Weight 0 9 kg 2 Ib Limited Warranty 10 years MT5600BA BL Series User Guide 52 Appendix C Warranty Service and Technical Support Appendix C Warranty Service and Technical Support Multi Tech Systems Inc Warranty amp Repairs Policies Warranty Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have b
12. Modem Under Linux Using the Modem to Call the Internet Linux allows different graphic user interfaces GUI In the following steps we ll use the Gnome Desktop GUI and assume that the Internet Service Provider ISP you are calling assigns you the Domain Name Service DNS and Internet Protocol IP addresses For more information on DNS or IP see the Linux OS owner s manual or contact your ISP 1 po Cw Qr Po A W N On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select Dialup Configuration Tool Select Add and then click Next Enter the connection name and phone number and then click Next Enter your user name and password and then click Next Select Normal ISP if your ISP is not listed and then click Next Click Finish Calling the ISP 1 a e p I On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select RH PPP Dialer Select the connection name you entered in step 5 of the previous section Click OK Answering Calls To use the system for answering calls Linux requires other programs to be installed such as Mgetty Mgetty Sendfax and others depending on your requirements Each vendor of Linux has more than adequate information on installing these programs MT5600BA BL Series User Guide 61 Appendix F Pin Descriptions Appendix F Pin Descriptions RS 232 Pin Descriptions Label CGN
13. United States and or other countries All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D353 598 5 355 365 5 309 562 5 301 274 Other patents pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Telephone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Technical Support 800 972 2439 Internet http www multitech com Contents Table of Contents Chapter Le Description and POIDS omita D iodo E E E D Ig niil e A o wired lcu t DES 6 Ai o A 7 step le Conneci me Modem to TOUT SyS TEN eee ign cbe estis ttt ibci os 7 Step 2 Instal AAA ane rerremaat 9 TT eI Moderni LIVEE sp J oer caia Code Coni ION esses E EES 10 Eu mear RONE TOOS sicario 11 Chapteros ES e PEDE QUO rates 12 Mode Contra ON NER NE P E m 12 Mio a i MT Jr A 12 te ire dms Wi UAE Gp em 13 esie iani MC M
14. callback dialing number locations 1 30 e To turn off callback security type AT DBO and press Enter Callers no longer need a password to connect to the modem the modem is unable to call them back and stored dialing number locations 0 3 become available MT5600BA BL Series User Guide 35 Chapter 6 Callback Security Front Panel Method 1 Turn on the modem 2 Starting at the STATUS screen press the following buttons on the front panel to turn callback security on and off To turn on callback security press Y Y gt Y V gt gt to display the CALLBACK ON option and then press the Enter button to select the option When remote callback security is turned on each caller is asked to enter a password then is disconnected and called back by the modem Also dialing number locations 0 3 for use with the DSzy dialing command are replaced by callback dialing number locations 1 30 To turn off callback security press Y Y gt V dy gt gt gt to display the CALLBACK OFF option and then press the Enter button to select the option Callers no longer need a password to connect to the modem the modem is unable to call them back and stored dialing number locations 0 3 become available Assigning Callback Passwords AT Command Method 1 Open a terminal program such as HyperTerminal 2 To store a callback password for the first callback memory location type ATHCBP01 xxxxxxxxxx where xxxxxxxxx
15. communication program such as HyperTerminal dial the number of the callback modem 2 When the connection is established the callback modem responds with a re quest for a password 3 Type the password for your modem and then press Enter You have three at tempts to enter a valid password or be disconnected 4 f the password is valid the callback modem disconnects Then after a short delay it calls the number associated with the password and establishes a work ing connection Note If you are calling a direct connect number you must append a hyphen to the password If the corresponding phone number has as its first character you will be able to go directly online with the callback modem If the corresponding phone number has no character you will be prompted for a different password MT5600BA BL Series User Guide 38 Chapter 6 Callback Security Callback Security Commands The following AT commands are used with callback security Command DBn Callback Enable Disable Values n 0 or 1 Default 0 Description Enables or disables callback security When callback security is enabled phone number memory locations 0 4 used for quick dialing and DTR dialing become unavailable and are replaced by callback security memory locations 1 30 The phone num ber memory locations and their contents are restored when callback security is disabled DBO Disables callback security DB1 Enables callback security
16. folder which in a default installation is at C Program FilesWMultiTech Systems Flash Wizard MT5600BA BL Series User Guide 58 Appendix D Upgrading the Firmware Step 5 Clear Your Stored Paramenters Before you flash your modem you should record the parameters that are currently stored in it so you can reprogram it after flashing After you have recorded them send the AT amp F command to the the modem to clear the stored parameters 1 Run your favorite terminal program If you are using Windows 95 Windows 98 Windows NT or Windows 2000 you can use HyperTerminal 2 In the program s terminal window type AT amp V and press Enter to list your modem s current pa rameters Record your parameters by saving the screens and sending them to your printer Type AT amp F and press Enter to clear your stored parameters and reset your modem to factory default 5 Close the terminal program Step 6 Upgrade the Modem s Firmware Before you begin the following procedure read the README TXT file extracted from the upgrade archive file Note the file name for the boot code e g F35ALOAD S37 and the file name for the new firmware e g BKQG300G HEX WARNING Never install an older version of firmware over a newer version Doing this WILL DESTROY THE FLASH PROM If the flash PROM is destroyed the modem must be sent in for repair 1 Run Flash Wizard by double clicking its icon or file name or by selecting it from the Start menu
17. if it is disabled or hang up and call again you might get a better connection the second time At speeds above 2400 bps the remote modem might not use the same transmission or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable The Modem Doesn t Work with Caller ID Caller ID information is transmitted between the first and second rings so if autoanswer is turned off S020 or if the modem is set to answer after only one ring SOz1 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring S022 Make sure that you have Caller ID service from your telephone company Fax and Data Software Can t Run at the Same Time Communication devices can be accessed by only one application at a time Under DOS or Windows 3 1x you can run either your fax software or your datacomm software but not both at the same time unless you have a special communication device management application In Windows 95 98 and NT 4 0 you can have data and fax communication applications open at the same time but they cannot use the same modem at the
18. menu options 25 Advanced Options Trunk 18 analog loopback test 27 AT commands 5 CBN 26 39 CBP 26 27 39 FCID 28 DB 25 27 59 Q 26 amp C 25 amp D 25 45 amp Q 45 amp R 24 25 amp W 34 amp Z 27 DS 27 O 34 S 26 S 26 autoanswer 45 B Basic Options Trunk 16 C cable pinouts 63 64 Call Waiting 44 Callback Enable Disable command 39 callback security 27 35 39 Callback Assignments Form 40 calling procedure 38 39 commands 39 direct connections 38 39 enabling and disabling 20 27 29 menu options 18 26 28 on UNIX systems 25 passwords 26 27 39 setup procedures 35 39 storing a callback number 26 39 Caller ID 45 menu options 21 28 Canadian regulations 48 50 CD Carrier Detect menu options 18 25 COMM DRV 45 command mode 16 communication programs 42 compression data 45 MT5600BA BL Series User Guide connecting the modem 7 CTS Clear to Send menu options 18 24 25 D data compression 45 Diagnostic Options Trunk 20 diagnostics line signal quality 26 menu options 20 27 dial backup 25 31 32 dial back timer 18 25 31 dialing menu options 16 digital loopback tests 27 28 DOC regulations 48 50 driver installation 9 DTR Data Terminal Ready AT command 45 menu options 18 25 DTR Control command 45 DTR dialing 16 E error correction menu options 16 F fax communications 5 FCC regulations 47 50 firmware upgrading 57 59 flash memory 57 Flash Wizard upgrade u
19. parameters have been set click Finish to exit Using AT Commands If you are comfortable using AT commands you use them to configure your modem You must enter these commands in your communication program s terminal window a program such as PhoneTools Execute the following AT commands Type AT GCl nn nn stands for the country code Press Enter OK displays Type AT amp F amp W to save your country code Press Enter OK displays Type ATIS to verify your country code has been configured The country code is then displayed in hexadecimal format as in this example Country Hexadecimal Code Euro NAM B5 Note See Multi Tech s Web site for a list of country codes Go to www multitech com MT5600BA BL Series User Guide 10 Chapter 2 Installation Step 4 Install Phone Tools Data communications software gives you access to commands that govern how the modem operates that is how the modem handles incoming and outgoing data streams etc Multi Tech includes a data communications software package Phone Tools on the product CD shipped with your modem In general the modem will work with most data communications software packages 1 2 3 Insert the MultiModemll system CDinto your CD ROM drive Allow Autorun to bring up the introductory screen Click on the Phone Tools icon and choose the appropriate country language Follow the Phone Tools installation wizard No input is needed You may choose to view the Readme
20. the modem is first turned on and is the starting point for accessing all other screens Three options are available from this screen by pressing the button MANUAL ORIG Places the modem in originate mode for the time specified by register S7 Use this option to connect to a remote modem by manually dialing the number on a phone connected to the local modem When the remote modem answers press the Enter button to establish a connection with the remote modem You can also use this option to temporarily place the modem in originate mode for back to back testing MANUAL ANSWER Places the modem in answer mode for the time specified by register S7 You can use this option to tempo rarily place the modem in answer mode for back to back testing BUSY OUT MODEM Takes the modem out of service by put ting it into an off hook state so that a calling modem receives a busy signal MODEM BUSIED OUT Shows that the modem is busied out To return the modem to normal service press gt Enter STATUS ONLINE The modem is connected to another modem Two options are available from this screen by pressing the gt button Connect Status Shows the connect speed connection type and error correction being used DISCONNECT Press the Enter button to force the modem to hang up Same as the ATH command RINGING A remote modem or caller is attempting to establish a connection One option is available from this screen by pressing the butt
21. the CD shipped with your modem For information on changing the modem s default configuration see Step 3 Install and Configure Your Software in Chapter 2 Autoanswer might be disabled Turn on autoanswer in your datacomm program or send the command ATSOz1 ATSO 2 if you have Caller ID service to your modem in terminal mode File Transfer Is Slower Than It Should Be You might have an older UART For best throughput install a 16550AFN UART or a Multi Tech ISI serial port card If you are running under Windows 3 1 and have a 16550AFN UART you must replace the Windows serial driver COMM DRV to take full advantage of the UART s speed If you are using a slow transfer protocol such as Xmodem try Zmodem or Ymodem G instead Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed Are you downloading a compressed file with MNP 5 hardware compression enabled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower with data compression enabled than with it disabled Does your Internet service provider ISP use the same 56K protocol as your modem The default setting of your modem is to connect using either the 56K or the V 90 protocol depending on which one the ISP modem is using If your ISP uses the X2 protocol the maximum speed you will be able to c
22. the DIAL BACKUP TIME S17 screen 16 Dial backup and leased line restoral setup is complete Note Registers 15 and S17 can also be changed using the Sr n AT command See the AT Command Reference Guide on the CD that was shipped with your modem Note The dial backup number can be displayed only 16 characters at a time To see characters 17 30 press the y button To go to the previous screen press the button To go to the next screen press the gt button MT5600BA BL Series User Guide 32 Chapter 5 Remote Configuration Chapter 5 Hemote Configuration Hemote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MultiModemll modem for maintenance or troubleshooting as if you were on site Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote MultiModemll modem 1 Establish a data connection with a remote MT5600BA V 92 modem 2 Send three asterisks to initiate remote configuration The remote modem responds Online Remote Access Remote password 3 Type the remote configuration password and then press Enter The default is MULTITECH It is not case sensitive e Ifthe password is incorrect the word CONNECT appears and the local modem is returned to online mode e Ifthe passwor
23. 00 972 2439 or e mail tsupport multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 785 3500 or e mail mtsrepair 9 multitech com Hepairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis International Customers outside U S A and Canada Your original point of purchase reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product htto www multitech com COMPANY offices DEFAULT ASP In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instructions on any international shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box yo
24. 4 6340778 U K support e multitech co uk 44 118 959 7774 U S A Canada tsupport multitech com 800 972 2439 Rest of world tsupport multitech com 763 717 5863 Please note the status of the modem before contacting Technical Support Status information can include the state of the LED indicators screen messages diagnostic test results problems with a specific application etc Internet Sites Multi Tech is a commercial provider on the Internet Multi Tech has a Web site at http www multitech com and an ftp site at fto ftp multitech com MT5600BA BL Series User Guide 56 Appendix D Upgrading the Firmware Appendix D Upgrading the Firmware Introduction Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However it can be changed by either the manufacturer or the user as bugs are fixed or new features are added Since the firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 Identify the model number and firmware version of your modem 2 Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmw
25. 600BL Plug one end of a two wire phone cable into the modem s LEASED jack connect the other end to a leased line wall jack or terminals MT5600BA BL Series User Guide Chapter 2 Installation Connect the Four Wire Leased Line MT5600BL Only Plug one end of a four wire phone cable into the modem s LEASED jack connect the other end to a four wire leased line wall jack or terminals Modems with a leased line jack support the dial backup feature For dial backup operation plug one end of your dialup modular phone cable into the modem s LINE jack and the other end into a PSTN wall jack Plug one end of a two wire or four wire phone cable into the modem s LEASED jack and connect the other end to a leased line wall jack or terminals Modems with a leased line jack support the dial backup feature For dial backup operation plug one end of your dialup modular phone cable into the modem s LINE jack and the other end into a PSTN wall jack Connect the Phone to the Modem Optional For voice only calls plug a telephone into the modem s PHONE jack Connect the Modem to the AC Power Outlet Plug the power transformer into an AC power outlet or power strip Plug the power transformer s cable into the POWER jack on the modem Note Use only the power transformer supplied with the modem Use of any other transformer voids the warranty and can damage the modem Power On Test Test the modem by turning it on a power switch is located on the
26. C NC NC Transmit Clock Output from modem used in syn chronous mode NC Receive Clock Output from modem used in synchro nous mode Analog Loop Input to modem to enable analog loop test NC Data Terminal Ready Input to modem from DTE to control answering and disconnection of modem 62 Appendix F Pin Descriptions Label Pin l Otype Signal name description RDL 21 RDL Remote Digital Loop Input to modem to enable RDL test RI 22 Ring Indicator RI output high indicates the presence of a ring signal on the telephone line 23 NC XCLK 24 XCLK External Clock Input to modem used in special syn chronous applications TM 25 TM Test Mode Output from modem to indicate modem is in one of the test modes RS 232 Cable Pinouts Green Ring RJ 11 To Terminal Modular Plug Block Screws Fig F 1 25 pin to 25 pin RS 232 cable DTE DB 9 DCE DB 25 connector connector Fig F 2 9 pin to 25 pin RS 232 cable MT5600BA BL Series User Guide 63 Appendix F Pin Descriptions DTE Mini DIN DCE DB 25 8 pin connector connector Fig F 3 Macintosh cable Leased Line Pinouts 2345 Red Tip Green Ring RJ 11 To Terminal Modular Plug Block Screws Fig F 4 Two wire leased line cable 2345 Transmit Pair Green Yellow Receive Pair RJ 11 To Terminal Modular Plug Block Screws Fig G 5 Four wire leased line cable MT5600BA BL Series User Guide 64 Index A advanced
27. D TD HD RTS CTS DSR GND CFLO 412V TCLK RCLK V54 2 DTR MT5600BA BL Series User Guide Pin 1 2 16 17 18 19 20 I O type GND Out GND CD TC HC AL DIR Signal name description CGND is tied common to GND on the modem s PCB Transmitted Data The DTE uses the TD line to send data to the modem for transmission over the telephone line or to transmit commands to the modem Received Data The modem uses the RD line to send data received from the telephone line to the DTE and to send modem responses to the DTE Request to Send The RTS signal is used for hardware flow control Clear To Send CTS is controlled by the modem to indi cate whether or not the modem is ready to transmit data CTS high indicates to the DTE that signals presented on TD will be transmitted to the telephone line CTS low in dicates to the DTE that it should not transfer data across the interface on TD Data Set Ready DSR indicates modem status to the DTE DSR low indicates that the DTE is to disregard all signals appearing on the interchange circuits except Ring Indicator RI It reflects the status of the local data set and does not indicate an actual link with any remote data equipment Ground Carrier Detect The modem uses the CD line to signal to the DTE that a carrier has been detected A positive voltage output from the modem used for tests or for strapping signals high if needed NC NC N
28. EASE ANSWER screen and then press the Enter button Note One of the modems in a leased line pair must be configured as the originate modem and the other as the answer modem but it does not matter which is which 8 The OPTION SET screen appears Press N to exit to the ONLINE OPTIONS screen or to exit to the CURRENT SETTINGz screen 9 This completes the setup for four wire leased line operation Upon completion the modem attempts to connect to the modem at the other end of the leased line If the remote modem has not yet been configured for leased line operation you may turn off the local modem until the remote one is ready MT5600BA BL Series User Guide 30 Chapter 4 Leased Line Operation Dial Backup and Leased Line Restoral For four wire leased line operation the MT5600BA V 92 modem has a dial backup capability in which the modem is connected to a standard dial up line as well as to the leased line If the leased line fails the originate modem automatically dials and connects to the answer modem through the standard telephone network While it is in dial backup mode the modem periodically checks the leased line to see if it is operational If the line is operational the modem then attempts to restore the leased line If the modem detects that it is not connected to the standard telephone network when the leased line fails it immediately switches to leased line restoral The dial back timer register S17 determines
29. If you have another Multi Tech modem try swapping modems If the problem goes away the first modem or transformer module may be defective Call Technical Support for assistance CAUTION Do not under any circumstances replace the transformer module with one designed for another product doing so can damage the modem and void your warranty MT5600BA BL Series User Guide 41 Chapter 7 Troubleshooting The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on See None of the Indicators Light Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt Make sure you are in terminal mode in your data communication program then type AT and press ENTER lf you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communication software Try resetting your modem by turning it off and on If you are using DOS or Windows 3 1 communication software make sure the initialization string includes amp F as the first command to cancel any leftover command that could affect the modem s operation If you don t get an OK the problem may still be in the communication software Make sure you have done whatever is necessary in your software to make a port connection Not all communication programs
30. Option Selection To select most configuration options simply display the option in the LCD and then press the Enter but ton to select it An OPTION SET message appears to confirm the selection To exit the OPTION SET message press any button Some options such as password options and phone number options require you to enter a character string To select a character press the Te and y buttons To go to the next character position press the gt button To backspace press the gt button before selecting a character To exit without saving press the button several times To save a character string press the Enter button Menu Structure The LCD menus have a tree structure with multiple trunks limbs branches and twigs For a schematic view refer to the menu map on the next page Trunks are the major divisions of the menu tree There are seven trunks Status Basic Options Ad vanced Options Remote Configuration Diagnostics Phone Number Memory and Caller ID Use the We and y buttons to move between trunks Limbs are subdivisions of trunks Use the button to move from a trunk onto its first limb and the que and Y buttons to move between limbs on the trunk Branches are subdivisions of limbs Use the button to move from a limb onto its first branch and the Ne and Y buttons to move between branches on the limb Twigs are status screens and options that are accessible only from branches Use the gt button to move from a branc
31. R NUMBER 1 screen appears 3 Press the Enter button on the front panel to select memory location 1 The ENTER NUMBER screen appears 4 Press the N or V button several times to select the first character If a direct connection without hangup and callback is desired the first character in the di aling string should be a hyphen 5 Press the button to go to the next character in the dialing string Note To backspace or to cancel an entry press several times 6 The number can be up to 30 characters in length Repeat steps 4 and 5 until the number is entered and then press the Enter button to store it The NUMBER STORED screen should appear 7 Press the Enter button again to go to the CALLBACK NUMBER screen MT5600BA BL Series User Guide 37 Chapter 6 Callback Security 8 Press gt gt to go to the ENTER NUMBER 2 screen 9 Repeat steps 3 7 to enter the next number 10 Repeat as many times as necessary up to memory location 30 until all numbers have been entered Warning There is no way to review an entry to confirm that it has been entered cor rectly If you attempt to look at a number entry by pressing the Enter button for an ENTER NUMBER tn screen it is possible for you to accidentally erase the entry Calling Procedure Use the following procedure to call a modem that has callback security enabled Note Autoanswer must be enabled on the calling modem SO 1 or S0z2 1 Using a data
32. ackup which enables the modem to automatically switch to a dial up connection if the leased line goes down The modem supports both two wire and four wire leased line operation Two Wire Setup 1 For two wire leased line operation on the MT5600BA modem connect the provided modular telephone cable to the LINE jack For two wire leased line operation on the MT5600BL modem connect the provided modular telephone cable to the LEASED jack Connect the other end of the cable to the two wire leased line jack or terminals supplied by the telephone company 2 Turn on the modem 3 Starting at the STATUS screen press the following buttons on the front panel V gt V V V gt The CURRENT SETTING screen appears 4 If the CURRENT SETTING screen shows ASYNC AT press Pi and go to step 7 If it shows anything else press gt to go to the ASYNC NORM screen 5 Press the Enter button to select normal asynchronous operation 6 The OPTION SET screen appears Press Pe to exit to the SYNC ASYNC OPTIONS screen 7 Press c c c gt gt gt gt The 2 WIRE LEASE ORIG screen appears 8 Choose one of two actions e To set up the modem as the originate modem press the Enter button e To set up the modem as the answer modem press gt to display the 2 WIRE LEASE ANSWER screen and then press the Enter button Note One of the modems in a leased line pair must be configured as the originate modem and the other a
33. ackup for four wire leased line operation For more information see Chapter 4 Leased Line Operation MT5600BA BL Series User Guide DIAL BACKUP NUMBER Use to enter a dial backup number To scroll through a list of digits and characters press the 4 and y buttons To go to the next position press the gt button To back up or to exit without saving press the button several times To save the number press the Enter button Note Only 16 characters can be displayed at a time To see characters 17 30 press the Y button To go to the previous screen press the but ton To go to the next screen press the button TIME TO RESTORE S15 Sets how frequently leased line restoral attempts occur when the modems are in dial backup mode The restore time interval can be set from 10 to 255 min utes in one minute increments A value of 0 disables dial back up Same as the 5152 command DIALBACKUP TIME S17 Use to set how long the modem waits after a leased line failure before it attempts a dial backup connection The timer can be set from 1 to 255 minutes in one minute increments Same as the S172 command 25 Chapter 3 Using the Front Panel CALLBACK SECURITY Use the and Enter buttons to turn callback security on or off Same as the DB0 and DB1 commands For more information about callback security see Chapter 6 Callback Security PASSWORD SETUP Use to enter callback security passwords in memory locations 1 30
34. ains power failure This equipment may not provide for the effective hand over of a call to another device connected to the same line 7 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers e The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of an other For automatically answered incoming calls e The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of re ceipt of ringing 8 Forcorrect operation total of the RNs of all devices connected to a single line at any time should not exceed 5 South African Notice This modem must be used in conjunction with an approved surge protection device MT5600BA BL Series User Guide 50 Appendix B Technical Specifications Appendix B Technical Specificat
35. aled By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows 95 HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a person answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed The Modem Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 check with your local telephone company You can automatically di
36. and open the Install New Modem wizard Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in the Troubleshooting chapter of the User Guide In the Install New Modem wizard select Don t detect my modem I will select it from a list and then click Next A dialog box with a list of manufacturers and a list of modem models appears Insert the MultiModemll system CD into your CD ROM drive and then click Have Disk In the Install from Disk dialog box select the drive that the CD is in and then click OK A list of modems appears Select your modem and click Next Select the port that the modem is connected to and then click Next Windows installs and configures the modem Click Finish to exit Removing an Old Modem Driver When your new modem replaces another modem the old modem driver remains in Windows and the old modem driver is still selected in HyperTerminal and other Windows applications Though you can change the application connection descriptions one at a time it is easier to force Windows applications to use the new modem by removing the old modem driver from Windows 1 Ur su E wN MT5600BA BL Series User Guide Click the Start button point to Settings and click Control Panel Double click the Modem
37. are there is no need to update it Download the upgrade file for your modem Extract the firmware HEX file and the appropriate flash upgrade program from the file you downloaded Document and clear your stored parameters Upgrade the modem s firmware using the HEX file and the flash upgrade program T Restore your parameters Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech modem to know whether or not you should update it 1 Run your favorite terminal program If you are using Windows you can use HyperTerminal 2 Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press Enter If the modem does not respond with OK repeat the AT amp F command 3 Now type ATIS press Enter and record your results The firmware version should appear first in the response which should look similar to the following ACF3 V1 702a V90 P21 FSH MT5600BA BL Series User Guide 57 Appendix D Upgrading the Firmware Step 2 Identify the Current Firmware Version Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to http www multitech com support MultiModemll firmware asp Scroll down the table to your modem model number Look at the firmware versi
38. ce agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our Web site at http www multitech com programs orc for details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email tsupport Q9 multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair O multitech com Repairs for damages caused by lightning storms power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis MT5600BA BL Series User Guide 53 Appendix C Warranty Service and Technical Support Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product http www multitech com COMPANXY offices DEFAULT ASP In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Fede
39. connect to the COM port automatically Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modem s TR indicator lights to show that the software has taken control of the modem through the COM port Your communication software settings may not match the physical port the modem is connected to The serial cable might be plugged into the wrong connector check your computer documentation to make sure Or you might have selected a COM port in your software other than the one the modem is physically connected to compare the settings in your software to the physical connection If the modem is on the cable is plugged into the correct port the communication software is configured correctly and you still don t get an OK the fault might be in the serial cable Make sure it is firmly connected at both ends Is this the first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right one for your computer Peripheral expansion cards such as sound and game cards might include a serial port preconfigured as COM1 or COM2 The extra serial port or the card itself may use the same COM port memory address or interrupt request IRQ as your communication port Be sure to disable any unused ports Windows 3 1x To look for address or IRQ conflicts in Program Manager select Fi
40. d is correct an AT command prompt appears 4 Type AT commands to configure the remote modem It is not necessary to precede the commands with AT 5 When you have finished configuring the remote modem type E and press Enter to exit remote configuration mode and return to online data mode You can now break the connection in the normal way Note The dialing command is not allowed in remote configuration mode Setup Multi Tech modems are shipped with a default setup password MULTITECH Because anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character Changing the Remote Configuration Password The remote configuration password can be changed only from the front panel of the modem 1 Turn on the modem 2 Starting at the STATUS screen press Y Y y gt gt yY gt to access the ENTER PASSWORD screen 3 To change the password press c or V to select the first character of the password and then press gt to go to the next character Repeat until you have entered the entire password MT5600BA BL Series User Guide 33 Chapter 5 Remote Configuration 4 To cancel the new password press until the password is erased To save the new password press the Enter button The next time you remotely configure the modem you must use the new password Changing the Remote Escape Character To improve security y
41. de V 54 test mode XON XOFF software RTS CTS hardware Plug and Play AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer Caller ID remote configuration adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selection keyboard and front panel controlled modem options monitor and LCD displays for modem options non volatile memory storage of up to four command strings or telephone numbers of up to 40 characters each 51 Appendix B Technical Specifications Transmission Level 11 dBm dial up varies depending on country setting 10 dBm leased line Frequency Stability 0 01 Receiver Sensitivity 43 dBm under worst case conditions AGC Dynamic Range 43 dB Interface TIA EIA RS 232C ITU T V 24 V 28 Connectors DB25F RS 232C connector two RJ 11 phone jacks BA model or three RJ 11 phone jacks BL model power connector Cables Three modular telephone cords USA country specific cordage for International models one 9 pin to 25 pin serial cable for International models external power transformer Note Any cables connected to the computer should be shielded to reduce interference Diagnostics Power on self test local analog loop local digital loop remote digital loop Indicators 32 character backlit LCD for status and configuration information
42. e conflicting device refer to the device s documentation Windows NT 4 0 To look for address or IRQ conflicts click Start Programs Administrative Tools Common and Windows NT Diagnostics In the Windows NT Diagnostics dialog box click the Resources tab to see which input output ranges and interrupt requests are in use If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s documentation The serial port might be defective If you have another serial port install the modem on it change the COM port setting in your software and try again The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try swapping modems If the problem goes away call Technical Support for assistance see Appendix D The Modem Cannot Connect When Dialing There can be several reasons the modem fails to make a connection Possibilities include lack of a physical connection to the telephone line a wrong dial tone a busy signal a wrong number no modem at the other end a faulty modem computer or software at the other end incompatibility between modems You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled include V1X4 in the modem s initialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports t
43. e 15 Chapter 3 Using the Front Panel Basic Options Trunk Use the Basic Options Trunk to configure the modem s basic operating conditions When entering a number use the Ng and y buttons to scroll through a list of digits and characters To go to the next po sition press the button To back up or to exit without dialing press the button several times Limbs Branches Twigs Continued on next page MT5600BA BL Series User Guide 16 Chapter 3 Using the Front Panel Basic Options Trunk continued Limbs Branches Twigs Continued from previous page MT5600BA BL Series User Guide 17 Chapter 3 Using the Front Panel Advanced Options Trunk Use the Advanced Options Trunk to configure RS 232 dial backup and callback security options When entering a number or password use the amp and y buttons to select a character or digit To go to the next position press the gt button To backspace or to exit press the gt button several times Limbs Branches Twigs Continued on next page MT5600BA BL Series User Guide 18 Chapter 3 Using the Front Panel Advanced Options Trunk continued Limbs Branches Twigs Continued from previous page MT5600BA BL Series User Guide 19 Chapter 3 Using the Front Panel Remote Configuration Options Trunk Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem and to change the password When entering the password use
44. ed 5 Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate MT5600BA BL Series User Guide 48 Appendix A Regulatory Compliance
45. een neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping box a description of the problem a return shipping address must have a street address not P O Box your telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to www multitech com documents warranties Extended two year overnight replacement servi
46. essary up to memory location 30 until all pass words have been entered Warning There is no way to review an entry to confirm that it has been entered cor rectly If you attempt to look at a password entry by pressing the Enter button for an ENTER PASSWORD n screen it is possible to accidentally erase the entry Assigning Callback Phone Numbers AT Command Method 1 Open a data communication program such as HyperTerminal 2 To store a callback phone number in the first memory location type AT CBNO1 Xxxxxxxxxx where xxxxxxxxxx is the dialing string and press ENTER The dialing string can include the digits O through 9 and any of the following char acters comma semicolon W A B C and D Up to 30 characters can be used Example AT CBNO1 9 16127853000 If a direct connection with pass word protection but without hangup and callback is desired the first character in the dialing string should be a hyphen 3 To store a callback phone number in the second memory location type AT CBNO2 Xxxxxxxxxxx where xxxxxxxxxx is the dialing string and press Enter Note that the memory location number in the command is incremented by one 4 Repeat as many times as necessary through memory location 30 until all dial ing strings have been entered Front Panel Method 1 Turn on the modem 2 Starting at the STATUS screen press the following buttons on the front panel V Y gt V V gt v V gt The ENTE
47. front panel When you apply power the modem performs a diagnostic self test indicated by the TM indicator lighting for a few seconds after which the LCD should light If this does not happen check that the power switch is on the power transformer is solidly connected and the AC outlet is live If these measures do not work see the Troubleshooting chapter MT5600BA BL Series User Guide 8 Chapter 2 Installation Step 2 Install the Modem Driver If you use Windows 95 98 Me NT 4 0 2000 XP you must install the modem driver The drivers are installed easily since Windows supports Plug and Play installing the Modem Driver for Windows 95 98 Me 2000 XP 1 d 3 4 Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem and open the Install New Modem wizard Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in the Troubleshooting chapter Insert the MultiModemll system CD into your CD ROM drive and then click OK Windows installs and configures the modem Click Finish to exit installing the Modem Driver for Windows NT 1 OON p op eW Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem
48. g problems 41 46 specifications technical 51 52 Y Status Trunk 15 Store Callback Number command 39 Store Callback Password command Z 39 Sync Async Mode command 45 sync async modes 16 24 Ymodem G protocol 45 Zmodem protocol 45 T technical specifications 51 52 telephone connecting a 7 connection 7 line 43 number dialing 27 number listing 27 number storing 27 terminal mode 42 testing the modem 8 43 loopback tests 27 28 menu options 20 self test 41 troubleshooting 41 46 U UARTs 45 uninstalling a modem from Win dows 9 UNIX commands 25 upgrading the modem 57 59 V V 25bis 16 24 V 54 tests 27 W warranty 47 Windows 3 1 42 45 Windows 9x 43 Windows NT 43 Windows operating systems 9 11 MT5600BA BL Series User Guide Index 66
49. gnizes dial tones and busy signals for reliable call progress detection It can also detect AT amp T calling card tones It is FCC registered for connection to telephone networks without notification to the telephone company The MultiModemll front panel includes a liquid crystal display and four buttons which together can be used to either display the current connection status of the modem or to configure the modem The MultiModemll also can be configured through standard AT commands Features General e Complies with major ITU T TIA and EIA international standards to ensure compatibility with other modems e Uses DTMF and tone detection to distinguish data and fax calls when used with software that supports these features e Supports serial port speeds to 230 4K bps with compatible serial ports e Supports Caller ID North American versions only e Displays status and configuration information on a front panel LCD Data e Supports automatic fallback to slower speeds in noisy line conditions and fall forward to faster speeds as conditions improve e Supports both synchronous and asynchronous data transfer e Support two wire leased line operation Also supports four wire leased line operation with dial backup and leased line restoration e Supports callback security and remote configuration e Supports AS400 applications e Automatically disables compression when transferring already compressed files e Can autodial redial pu
50. h to its first status screen or option then press the Te and Y buttons to move between options and press the Enter button to select an option MT5600BA BL Series User Guide 13 Chapter 3 Using the Front Panel Menu Overview Trunks Limbs Branches Twigs Status Status Manual Orig Manual Answer pew a lie gt A EEN automatic selection A Deme an NEMPE e E o Ee Ee Y amp E1 gt En A sa Oe aj og s mue ud eme Optone ee CTE Dad PC ee a E y Bites al FER e O e AN A a IA as enema A gt Ent lt K Ent i Memo re ei Remo ace eme mm Es Je i Numbers om a A O E PT P e pum Y ene e e Oo ej i n eae ER S ps Line Type Options Basic Options lt 3 gt Online Options gt Y Dialing Options Y Remote Config Error Correction Options gt Advanced Options Lu gt lt gt Y Digital Loopback Y MT5600BA BL Series User Guide 14 Chapter 3 Using the Front Panel Status Trunk The Status Trunk shows the current operating status of the modem Limb changes are automatic but certain options can be accessed by pressing the gt button Note that when the modem is online pressing the gt button shows the connect status including the data speed connection type and compression type Limbs Twigs _ Manual selection gt Automatic selection MT5600BA BL Series User Guid
51. he call s progress If the modem reports NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed behind a corporate phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain MT5600BA BL Series User Guide 43 Chapter 7 Troubleshooting If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you have failed to add a 9 prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix e g ATDT9 Note the comma which inserts a pause before the number is di
52. hipped with this modem Multi echi Multi ystems 00 Q seo INEO s P SN MT5600 Series Figure 3 1 Front panel LED Indicators The MT5600BA V 92 has six LED indicators on the front panel that indicate status and activity Receive Data The RD indicator flashes when the modem is receiving data Transmit Data The TD indicator flashes when the modem is transmitting data 000 Carrier Detect The CD indicator lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken Off Hook The OH indicator lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials Terminal Ready The TR indicator lights when a communication program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communication program disconnects the serial port When it goes off a connected modem will disconnect Test Mode The TM indicator lights when the modem is in test mode MT5600BA BL Series User Guide 12 Chapter 3 Using the Front Panel Liquid Crystal Display LCD The MultiModemlITI s backlit liquid crystal display LCD has two functions to display the current status of the modem and to display configuration menus which are selected using the four pushbuttons on the front panel
53. how long the modem waits after a leased line failure before it attempts a dial backup connection The S17 default setting is one minute During that minute the originate modem tries to establish the leased line link If the leased line is established during that time the S17timer is cleared and everything is back to normal If the timer expires the modem attempts a dial backup connection The purpose of the timer for the answer modem is to determine when it can accept a dial up call Dial back starts only when both timers have expired and the leased line is still down The restore timer register 15 determines how frequently restoral attempts occur when the modems are in dial backup mode 15 can be set from 10 to 255 minutes in one minute increments A value of 0 disables dial backup The default value is 30 minutes Note Register S15 must be set identically on the local and remote modems The dial backup number must be set from the front panel of the modem Dial Backup and Leased Line Restoral Setup 1 Connect a modular telephone cable to the LINE jack of an MT5600BL modem set up for four wire leased line operation Connect the other end of the cable to a standard dialup line jack 2 Turn on the modem 3 Starting at the STATUS screen press the following buttons on the front panel V YX gt Y gt gt gt The ENTER NUMBER screen appears 4 Press the N or V button several times to select the first digit in the dial back
54. ignal or smart dialing in which the modem sends all messages to the computer including NO DIALTONE and BUSY Same as the X0 and X4 commands a DIAL NUMBER Use the front panel buttons to enter a phone number and dial it To scroll through a list of digits and charac ters press the Te and y buttons To go to the next position press the gt button To back up or to exit without dialing press the button several times To dial the number press the Enter button Same as the D command DTR DIALING Use the and Enter buttons to enable or dis able DTR dialing DTR dialing is popular in synchronous appli cations In DTR dialing the modem automatically dials the number stored in memory location 0 when it detects a high DTR Data Terminal Ready signal on the RS 232 interface The DTR signal must remain high for the duration of the call To store the DTR dialing number use the amp Z0 command or the ENTER PHONE 0 menu option Note Plug and Play does not function if DTR dialing is enabled DTR is used during Plug and Play and DTR dialing interferes with it MT5600BA BL Series User Guide 23 Chapter 3 Using the Front Panel COMMAND MODE OPTIONS The following screens are used to configure result code responses ENABLE DISABLE RESPONSE Use the and Enter buttons to enable or disable the sending of result codes to the computer Same as the Q0 and Q1 commands VERBOSE TERSE RESPONSE Use the and Enter buttons to select
55. ing jaca 43 The Modem Disconnects While EDS too 44 The Modem Cannot Connect When ATS WCE seccatid oia 45 File Transter Is Slower Than M SON Decessit dip eaaet pcia 45 Lars e E A E O EE E A or creer Tre 45 There Are Garbage Characters on the Monitor iia 46 The Modem Doesn t Work with Caller lO icasiosi oen csi 46 Fax and Data Software Can t Run at the Same TIME pasada 46 PO pen A Renilatory Comp i OB aiii eaS 47 CELTAS TOO ee I HUS 47 aT SR DT c 48 Ca a a Lon 05 els aa 48 EMC Satel and R amp TIE Directive ComplantOnnnajai ias 49 Inte nona Modem RKestricHons aaa 49 Mew Zealand Telecom Vy acre NOS nenita aida adUstu Rekes 49 Son AO NOS NM RR 50 Appondix De Technical Spec DO 5G ah sprite 51 Appendix C Warranty Service and Technical SUpport ari Bo Multi lTech Systems Inc Warranty ec Repairs Policies osos bites atero mansus 53 Cone Varroni Re AR OPE aaa A 54 a UU 54 alas An o A Semen ee rere here DD Biss esie n 56 o MN NUM M E Io A 56 APPa De Udine toe ali wads WAS ias 57 Es NE oF a 57 Stp L ldentiy he Modem TOR NOD pipi Dy otep 2 deny the Current Peni abe VOESEODLa s esce tc iunio hccct cine 58 Spa Downlod Tie Upgrade File sesenta r 58 o aa e AAA E E 58 gepa L lear rour One Pal ocu 59 atep o We radia ke Modeni s DIU ate sacd 59 SIE RESIO TOUT arae E Oeo ni a E UE URB eer 99 Appendix b distans a Modem Under LINUX sssjoros privata 60 ais a o 2 P
56. ing under the Red Hat Linux 6 2 operating system Other versions of Red Hat and other Linux operating systems should be similar Briefly in Linux you do not need drivers for most standard external modems and most internal ISA bus modems Programs in Linux commonly call upon the port rather than the modem Standard Linux Serial Port Definitions PC port Linux port Com 1 ttySO Com2 ttyS1 Com3 ttyS2 Com4 ttyS3 Installation Connect the external modem to an available serial port Setup This section describes how to make sure Linux can talk to the modem and be able to dial up to the Internet Linux can use different programs and desktops depending on who made the Linux operating system and what version it is The following procedures use the most commonly installed components of Hed Hat 6 2 More information can be found in your Linux OS owner s manual Using the Terminal Program Minicom to Verify Operation 1 At the command prompt type minicom s and press ENTER 2 Select Serial port setup and press Enter 3 From Serial port setup use the A key to access Serial Device and then press Enter 4 Press Esc You are now in the Minicom terminal Type AT and press Enter The screen should display OK to verify the operation Alternately dial a phone number to verify line operation To leave Minicom press CTRL A and then press Z On the help menu press X to exit MT5600BA BL Series User Guide 60 Appendix E Installing a
57. ion The modem can store up to 30 callback phone numbers and 30 callback passwords Phone numbers can be up to 30 characters long and can contain the pause and wait W characters in addition to the digits and characters normally found on a touch tone keypad Passwords can be up to 10 characters long Callback phone numbers are associated with callback passwords by being assigned to the same callback memory location For example if you assign the password APRICOT to memory location 16 and in a separate operation also assign phone number 6127853000 to memory location 16 the modem calls phone number 6127853000 when it receives the password APRICOT Because there is no way to examine the passwords and phone numbers stored in the modem it is impor tant to write them down as you enter them A form that you can print out for this purpose is provided on the last page of this chapter Setup Procedures Turning Callback Security On and Off Note Autoanswer must be enabled SO 1 or S0z2 for callback security to work AT Command Method 1 Open a terminal program such as HyperTerminal 2 In the terminal window type one of the following commands e Toturn on callback security type AT DB1 and press Enter With remote callback security turned on each caller is asked to enter a password then is disconnected and called back by the modem Also dialing number locations 0 3 for use with the DS y dialing command are replaced by
58. ionally to your telephone Uy YY UDDI d i DD I PG oor Mii S B STA Gaim MultiModemll connections with V 92 transformer and V 90 transformer Connect the Modem to Your PC Plug one end of the serial cable into the RS 232 connector on the modem and the other end into a serial port connector on your computer such as COM1 or COM2 Connect the Modem to the Telephone Line Dialup Connection Plug one end of the modular phone cable into the modem s LINE jack and the other end into a public switched telephone network PSTN wall jack Important The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Note Regulatory agencies may impose certain restrictions on equipment connected to public telephone systems Connect theTwo Wire Leased Line MT5600BA Plug one end of a two wire phone cable into the modem s LINE jack connect the other end to a leased line wall jack or terminals MT5
59. ions Your MultiModemll modem meets the following specifications Trade Name Model Number Server to Client Data Rates Client to Client Data Rates Fax Data Rates Data Format Commands Command Buffer Modem Compatibility Fax Compatibility Error Correction Data Compression Speed Conversion Mode of Operation Flow Control Intelligent Features MT5600BA BL Series User Guide MultiModemll MT5600BA V 92 MT5600 V 90 MT5600BL 56K or V 92 speeds when accessing a 56K or V 92 server actual speed depends on server capabilities and line conditions 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps 14400 12000 9600 7200 4800 2400 300 bps Serial binary synchronous and asynchronous AT V 25bis TIA EIA TR 29 Class 2 60 characters ITU T V 90 v 92 56K ITU T V 34 enhanced V 34 V 32terbo V 32bis V 32 V 25bis V 22bis V 22 Bell 212A and 103 113 ITU T V 42 V 42bis ITU T V 21 amp V 23 in international versions v 44 ITU T Group 3 Class 1 and 2 T 4 T 30 V 21 V 27ter V 29 V 17 and TIA EIA TR29 2 V 34 V 17 ITU T V 42 LAP M or MNP 3 and 4 ITU T V 42bis 4 1 throughput MNP 5 2 1 throughput Serial port data rates adjustable to 300 1200 2400 4800 9600 19200 38400 57600 115200 and 230400 bps Fax online modes full duplex over dial up and two wire or four wire leased lines data mode command mode online command mo
60. ite http www multitech com PARTNERS login Copyright Multi Tech Systems Inc 2001 10 Sep 01 Online Warranty Registration If you have access to the World Wide Web you can register your Multi Tech product online at htto www multitech com register Service U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minneso ta factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial MT5600BA BL Series User Guide 54 Appendix C Warranty Service and Technical Support A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box a telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to http www multitech com documents warranties Extended two year overnight replacement agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at http www multitech comPROGRAMS orc tor details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 8
61. le Run type MSD and press Enter Then select Mouse COM Ports and IRQ Status and note the addresses and IRQs that are in use If you find an IRQ conflict note which IRQs are not being used then change one of the conflicting devices to use one of the unused IRQs If you find an address conflict change the address of one of the conflicting devices To change a port address or IRQ in Windows 3 1x double click the Control Panel icon then the Ports icon Click on the port you want to change click Settings click Advanced and select the new port address and or interrupt If you wish to use COM3 or COM4 note that COMG shares an IRQ with COM1 as does COM4 with COMO so you should change their IRQs to unused ones if possible MT5600BA BL Series User Guide 42 Chapter 7 Troubleshooting Windows 9x Right click on My Computer select Properties from the menu click on the Device Manager tab double click on Ports then double click on the communication port your modem is connected to In the port s Properties sheet click on the Resources tab to see the port s input output range and interrupt request If another device is using the same address range or IRQ it appears in the Conflicting Device List Uncheck Use automatic settings to change the port s settings so they do not conflict with the other device or select the port the conflicting device is on and change it instead If you need to open your computer to change switches or jumpers on th
62. lse rotary and touch tone dial e Detects dial tones and busy signals for reliable call progress detection e Compatible with the standard AT command set used by most communication programs e Supports Plug and Play PnP e Can be flash upgraded Fax e Supports V 17 Class 1 and Group 3 fax standards V 92 support Class 2 also allowing it to communicate with other fax modems as well as with fax machines MT5600BA BL Series User Guide 5 Safet Chapter 1 Description and Features y Warnings Use this product only with UL and CUL listed computers To reduce the risk of fire use only 26 AWG or larger telephone wiring Never install telephone wiring during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone during an electrical storm there is a risk of electrical shock from lightning Do not use a telephone in the vicinity of a gas leak MT5600BA BL Series User Guide 6 Chapter 2 Installation Chapter 2 Installation Step 1 Connect the Modem to Your System Turn off your computer Placing the modem in a convenient location connect it to your computer s serial port to the telephone line to your leased line to AC power and opt
63. ntinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty This equipment should not be used on party lines or coin lines If so required this equipment is hearing aid compatible Manufacturing Information Manufacturer Multi Tech Systems Inc Trade Name MultiModemll Model Number MT5600BA FCC Registration No AU7USA 33378 M5 E Ringer Equivalence No 0 1A Modular Jack USOC RJ11C or RJ11W single line Service Center in USA Multi Tech Systems Inc
64. o go to the next posi tion press the button To back up or to exit without saving press the gt button several times Same as the Sr n command MONITOR OPTIONS Use the gt y and Enter buttons to display line quality and the line signal to noise ratio EET LINE QUALITY Use the gt and Enter buttons to display line signal quality as a three digit number The higher order byte of the EOM value is displayed Based on the EOM value retrain or fallback fall forward may be initiated if enabled by E1 or 7o E2 Same as the Q command SIGNAL TO NOISE RATIO Use the and Enter buttons to display the line signal to noise ratio in dB MT5600BA BL Series User Guide 26 Remote Configuration Options Diagnostic Options Chapter 3 Using the Front Panel The following screens are used to configure remote configuration options For more information about remote configuration see Chapter 5 Remote Configuration ENABLE DISABLE R C Use the and Enter buttons to turn remoteconfiguration on or off REMOTE CONFIG PASSWORD Use to enter the remote con figuration password To scroll through a list of digits and char acters press the Me and y buttons To go to the next position press the button To back up or to exit without saving press the button several times To save the password press the Enter button Use the following screens to turn loopback tests on and off For information about how to a
65. on MANUAL ANSWER Forces the modem to answer the phone You can use this option to establish a connection if autoanswer is turned off S020 Same as the ATA command MT5600BA BL Series User Guide 22 Chapter 3 Using the Front Panel Basic Options The following screens are used to configure the modem s basic operating conditions ONLINE OPTIONS The following screens are used to configure the online opera tion of the modem LINE TYPE OPTIONS Use the and Enter buttons to select from the following line types dial up PSTN two wire leased line originate or answer and four wire leased line originate or answer ERROR CORRECTION OPTIONS Use the and Enter but tons to turn error correction on or off or to select automatic er ror correction Same as the amp E0 amp E1 and amp E2 commands FLOW CONTROL OPTIONS Use the and Enter buttons to select no flow control hardware flow control or software flow control Same as the amp E3 amp E4 and amp E5 commands DIALING OPTIONS The following screens are used to configure dialing options or to dial manually TONE PULSE Use the and Enter buttons to select between DTMF tone dialing and pulse dialing Same as the T and P com mands BLIND SMART DIAL OPTIONS Use the and Enter buttons to select blind dialing in which the modem sends the OK CON NECT RING NO CARRIER ERROR and NO ANSWER messag es to the computer and does not look for a dial tone or busy s
66. on number for your modem If the firmware version number matches the firmware version number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated 5 If the firmware version number is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Warning The first digit of the new firmware must match the first digit of the old firmware or the modem may not work properly E g if your current firmware version is 4 16 replace it only with 4 xx firmware not 6 xx firmware Step 3 Download the Upgrade File 1 Ifyou are not already at the MultiModemll Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Download the upgrade file for your modem by clicking its name and save the file in a temporary folder on your hard disk 3 Inthe same section of the Web page click the Flash Wizard utility for your operating system to download it and save it in the same folder Step 4 Extract the Upgrade Files 1 Install the Flash Wizard utility by double clicking the file name in Windows Explorer 2 Extract the upgrade files by double clicking the file name The extracted files include a HEX file which contains the upgrade data and a Readme file 3 Copy the upgrade HEX file into the Flash Wizard
67. onnect at is 33 600 bps Check with your ISP to see which protocols it supports and check the Multi Tech Web site for the latest developments in V 92 Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Data Is Being Lost If you are using data compression and a high speed serial port set the serial port baud rate to four times the data rate Your UART might not be reliable at serial port speeds over 9600 bps or 19 200 bps Turn off data compression reset your serial port speed to a lower rate or replace your serial port with a faster one Make sure the flow control method you selected in software matches the method selected in the modem If you are using the modem with a Macintosh you might have the wrong cable for hardware flow control Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable MT5600BA BL Series User Guide 45 Chapter 7 Troubleshooting There Are Garbage Characters on the Monitor Your computer and the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communication software You might be experiencing line noise Enable error correction
68. ou can change a remote modem s remote configuration escape character The remote configuration escape character is stored in register S13 The factory default is 42 which is the ASCII code for the asterisk character Setting S13 to O zero disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS13 n where n is the ASCII code for the new remote configuration escape character and then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER 4 Type ATO lt CR gt to exit remote configuration MT5600BA BL Series User Guide 34 Chapter 6 Callback Security Chapter 6 Callback Security This chapter describes how to use callback security with your modem Callback security protects your network from unauthorized access and helps control long distance costs When callback security is enabled all callers are requested to enter a password If the password is in valid the caller can try twice more before the modem hangs up If the password is valid the modem hangs up and returns the call by dialing the phone number associated with the password It is possible to implement password protection without callback by storing a hyphen before the call back phone number The caller must then append a hyphen to his password to establish the direct con nect
69. pply these tests see Appendix C Loopback Tests ANALOG LOOPBACK Press the gt and Enter buttons to start the analog loopback test The TEST IN PROGRESS screen appears To stop the test press the and Enter buttons again DIGITAL LOOPBACK Press the gt and Enter buttons to start the local digital loopback test The TEST IN PROGRESS screen appears To stop the test press the and Enter buttons again Same as the amp T3 command REMOTE DIGITAL LOOPBACK Press the and Enter but tons to start the remote digital loopback test The TEST IN PROGRESS screen appears To stop the test press the and Enter buttons again Same as the amp T6 command Phone Number Memory Options reet Use the following screens to list enter and dial stored phone numbers Up to four phone numbers can be stored The number in memory location 0 is used for DTR dialing if DTR dialing is enabled Note Only 16 characters can be displayed at a time To display characters 17 30 press the V button To go to the previous screen press the button To go to the next screen press the gt button MT5600BA BL Series User Guide LIST PHONE NUMBERS Press the gt button several times to display the phone number stored in each memory location ENTER PHONE NUMBERS Use to store up to four phone numbers in memory locations 0 3 Each number can have up to 30 characters To scroll through a list of digits and characters press the Ng and y buttons To go to
70. problems you might encounter e None of the LEDs light when the modem is on e The modem does not respond to commands e he modem cannot connect when dialing e The modem disconnects while online e he modem cannot connect when answering e File transfer is slower than it should be e Data is being lost e There are garbage characters on the monitor e The modem doesn t work with Caller ID e Fax and data software can t run at the same time If you experience problems please check the following possibilities before calling Technical Support see Appendix C None of the Indicators Light When you turn on the modem the LED indicators on the front panel should flash briefly as the modem runs a self test and the liquid crystal display LCD should light If the LEDs and LCD remain off the modem is probably not receiving power e Make sure the modem s power switch is on especially if you normally turn the modem on by turning on a power strip e If the modem is plugged into a power strip make sure the power strip is plugged in and its power switch is on e Make sure the transformer module is firmly connected to the modem and to the wall outlet or power strip e If the power strip is on and the modem switch is on try moving the transformer module to another outlet on the power strip e Test that the outlet is live by plugging another device such as a lamp into it e The modem or transformer module may be defective
71. quipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should diffi culties arise in such circumstances Immediately disconnect this equipment should it become physically damaged and arrange for its dis posal or repair This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers MT5600BA BL Series User Guide 49 Appendix A Regulatory Compliance 4 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should not contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges 5 Warning Notice No 111 or other calls can be made from this device during a m
72. ral Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instructions on any International shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email tsupport multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors Procedures for International Distributors of Multi Tech products are on the distributor Web s
73. s icon to open the Modems Properties dialog box In the list box select the old modem Click Remove and then click Close The next time you dial a HyperTerminal connection it will select your new modem and ask you to confirm the selection Chapter 2 Installation Step 3 Country Code Configuration MT5600BA V 92 Only The MT5600BA V 92 modem is a global modem it can be used all over the world Different countries have different requirements for how modems must function Therefore before you can use your modem you must configure it to match the defaults of the country in which you are using it You can use one of two configuration methods e Using the Global Wizard to Configure Your Modem e Using AT Commands to Configure Your Modem Using the Global Wizard The Global Wizard configuration utility is recommended for computers running in Windows The Wizard can configure your modem for a specific country with just a few mouse clicks 1 Insert the MultiModemll system CD into the CD ROM drive The Autorun dialog box appears 2 Click Initial Setup and Country Selection The Global Wizard dialog box appears Click Next 3 The Global Wizard searches for your modem and identifies it Click Next after your mo dem is identified 4 Select the country in which the modem will be used Click Next 5 Review your choice of country If it is correct click Next to configure the modem 6 When the Global Wizard announces that the
74. s the answer modem but it does not matter which is which 9 The OPTION SET screen appears Press Me to exit to the ONLINE OPTIONS screen or gt to exit to the CURRENT SETTING screen to verify the selection 10 This completes the setup for two wire leased line operation Upon completion the modem attempts to connect to the modem at the other end of the leased line If the remote modem has not yet been configured for leased line operation you may turn off the local modem until the remote one is ready MT5600BA BL Series User Guide 29 Chapter 4 Leased Line Operation Four Wire Setup 1 For four wire leased line operation connect one of the provided four wire cables to the LEASED jack on the back of the modem Connect the other end of the cable to a four wire leased line jack or terminals supplied by the telephone company 2 Turn on the modem 3 Starting at the STATUS screen press the following buttons on the front panel V gt Y Y Y gt gt gt gt The SYNC NORM screen appears 4 Press the Enter button to select normal synchronous operation 5 The OPTION SET screen appears Press Me to exit to the SYNC ASYNC OPTIONS screen 6 Press Ay c es gt gt gt gt gt gt The 4 WIRE LEASE ORIG screen appears 7 Choose one of two actions e To set up the modem as the originate modem press the Enter button e Tosetup the modem as the answer modem press gt to display the 4 WIRE L
75. sable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows Terminal select Settings Modem Commands To change it in HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer the telephone jack and AC power You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again If you were online it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again MT5600BA BL Series User Guide 44 Chapter 7 Troubleshooting The Modem Cannot Connect When Answering The default DTR Control command amp D2 inhibits autoanswer To enable autoanswer change DTR Control to DO and make sure amp QO amp Q1 amp Q5 or amp Q6 is also set For more information see the amp D command in the AT Command Reference Guide on
76. same time MT5600BA BL Series User Guide 46 Appendix A Regulatory Compliance Appendix A Regulatory Compliance FCC Part 68 Telecom 1 10 11 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary disco
77. the amp and y buttons to scroll through the alphabet To go to the next character position press the button To backspace or to exit press the gt button several times Limb Branches Twigs Diagnostic Options Trunk Use the Diagnostic Options Trunk to run loopback tests on the modem When a test is in progress the TM indicator lights Limb Branches Twigs 20 MT5600BA BL Series User Guide Chapter 3 Using the Front Panel Phone Number Memory Options Trunk The MultiModemll can store up to four telephone numbers for speed dialing Use the Phone Number Memory Options Trunk to store list and dial these numbers When entering a number use the c and Y buttons to scroll through the available digits and dialing commands To go to the next position press the gt button To backspace or to exit press the gt button several times Limb Branches Twigs Caller ID Options Trunk Use the Caller ID Options Trunk to enable or disable Caller ID operation Limb Branches Twigs MT5600BA BL Series User Guide 21 Chapter 3 Using the Front Panel Menu Options This section describes important LCD screens and options Many but by no means all of the options have AT command equivalents Status Status screens display the current status of the modem Though limb changes are automatic certain options can be selected by pressing the button STATUS IDLE The modem is ready but inactive This screen appears when
78. the next position press the gt button To back up or to exit without saving press the gt button several times To save the number press the Enter but ton Same as the amp Z commands DIAL STORED NUMBERS Press the and Enter buttons to dial a stored phone number Same as the DS commands 27 Chapter 3 Using the Front Panel Caller ID Options Press the and Enter buttons to enable formatted FCID or unformatted UCID Caller ID or to disable Caller ID altogether Same as the CID 0 CID 1 and CID 2 commands Note Because Caller ID information is sent between the first and second ring regis ter SO must be set to 2 or more rings for the modem to receive Caller ID information MT5600BA BL Series User Guide 28 Chapter 4 Leased Line Operation Chapter 4 Leased Line Operation This chapter describes how to use the MultiModemll modem on a leased line A leased line is a private permanent telephone connection between two points Unlike normal dialup connections a leased line is always active The modems automatically connect when they are attached to the line and are turned on Because a leased line is always active one of the two modems on the line must be configured as the originate modem and the other as the answer modem however it does not matter which is which In the event of an interruption leased line modems automatically reconnect when the data line or power is restored The modem also supports dial b
79. tility 58 flow control 45 menu options 16 front panel 12 41 G garbage characters 46 Global Wizard 10 indicators 12 41 initialization strings 42 installing the modem driver 9 Internet addresses 56 L LCD liquid crystal display 13 28 leased line cable pinouts 64 connections 8 menu options 18 operation 29 32 Index LED indicators 12 41 line connection 7 Line Signal Quality menu 26 line type menu options 16 Linux 60 61 liquid crystal display LCD 13 28 local analog loopback test 27 local digital loopback test 27 loopback tests 20 27 28 lost data 45 Macintosh cable pinouts 64 menu system 13 28 MNP 5 data compression 45 modem driver installation 9 modem reset menu option 16 Monitor Options menu 26 28 Multi Tech Internet sites 56 P phone connection 7 phone number memory options 21 27 28 Phone Number Memory Options Trunk 21 pin descriptions 62 64 protocols 45 R registering your product 54 regulatory compliance 47 50 remote configuration 33 34 escape character 34 menu options 20 27 remote digital loopback test 27 removing a modem from Windows 9 reset menu option 16 resetting the modem 16 24 restore timer 31 result codes 24 43 RS 232 interface cable pinouts 63 connection 7 menu options 18 25 S S registers menu options 26 28 S00 28 913 34 915 31 32 BL 25 91 22 safety 6 65 serial cable 42 X serial port 42 43 45 dear de servicing your modem 47 solvin
80. up telephone number 5 Press the button to go to the next digit in the number Note To backspace or to cancel an entry press several times 6 The number can be up to 30 characters in length Repeat steps 4 and 5 until the number is entered and then press the Enter button to store it The DIAL BACK UP STORED screen appears 7 Press the Enter button again to go to the DIAL BACKUP NUMBER screen Note Steps 8 through 15 are optional MT5600BA BL Series User Guide 31 Chapter 4 Leased Line Operation 8 To change the default restore time press y to go to the TIME TO RESTORE S15 screen then press gt gt The ENTER TIME IN MINUTES screen ap pears 9 Press the N or V button several times to select the first digit in the number 10 Press the gt button to go to the next digit in the number 11 Repeat steps 9 and 10 until you have entered a value between 10 and 255 or O to disable dial backup and then press the Enter button to store it The TIME STORED screen appears 12 Press the Enter button to return to the TIME TO RESTORE S15 screen 13 To change the default dial backup time press y to go to the DIAL BACKUP TIME S17 screen then press gt gt The ENTER TIME IN MINUTES screen appears 14 Repeat steps 9 and 10 until you have entered a value between 0 and 255 and then press the Enter button to store it The TIME STORED screen appears 15 Press the Enter button again to return to
81. ur telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units will be shipped freight collect unless other arrangements are made in advance International Distributors Procedures for international distributors of Multi Tech products are on the Distributor Web site at http www multitech com PARTNERS login Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info supplynet com Internet http www thesupplynet com MT5600BA BL Series User Guide 55 Appendix C Warranty Service and Technical Support Technical Support Multi Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit please call 800 972 2439 USA and Canada or 763 785 3500 international and local Please have modem information avail able You can also contact Technical Support by e mail at the following addresses Country Email Telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 12
82. verbose or terse result codes Same as the V0 and V1 commands ENABLE DISABLE CMD MODE Use the and Enter buttons to enable or disable the modem s ability to accept AT com mands AS erasa SYNC ASYNC OPTIONS Use the and Enter buttons to select the method of data transmission ASYNC NORM Normal asynchronous transmission using the AT command set ASYNC V 25bis Asynchronous transmission using the V 25bis command set SYNC NORM Normal synchronous transmission using any command set V 25bis HDLC NRZ V 25bis synchronous transmission using NRZ encoding V 25bis HDLC NRZI V 25bis synchronous transmission using NRZI encoding V 25bis BISYNC V 25bis bisynchronous transmission RESET FACTORY DEFAULTS Use the and Enter buttons to reset Profile 0 and the modem s active configuration to the factory defaults Same as the AT amp F amp W command string CONNECT RATE OPTIONS Use the and Enter buttons to change the modem s serial port and data transmission speeds SERIAL BAUD RATE Use the gt and Enter buttons to select the modem s serial port speed The valid range is 1200 to 115200 bps Same as the SB commands MODEM SPEED Use the and Enter buttons to select the modulation protocol to use in originating or answering a connection This also selects the maximum transmission speed at which the modem can operate Same as the MS mod command MT5600BA BL Series User Guide 24 Advanced Options
83. x is the first password and press ENTER The password must be six to ten characters in length To store a callback password for the second callback memory location type ATHCBP02 xxxxxxxxxx where xxxxxxxxxx is the second password and press ENTER Note that the memory location number in the command is incremented by one Repeat as many times as necessary up to memory location 30 until all pass words have been entered Front Panel Method Turn on the modem etarting at the STATUS screen press the following buttons on the front panel V Y gt V V gt dy gt The ENTER PASSWORD 1 screen appears Press the Enter button on the front panel to select callback memory location 1 The ENTER PASSWORD screen appears 4 Press the c or V button several times to select the first letter in the password 5 Press the gt button to go to the next letter in the password Note To backspace or to cancel an entry press several times The password must be six to ten characters in length Repeat steps 4 and 5 until the password is entered and then press the Enter button to store it The PASS WORD STORED screen should appear MT5600BA BL Series User Guide 36 Chapter 6 Callback Security 7 Press the Enter button again to go to the PASSWORD SETUP screen 8 Press gt gt to go to the ENTER PASSWORD 2 screen 9 Repeat steps 3 7 to enter the next password 10 Repeat as many times as nec

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