Multi-Tech Systems MTCBA-E-U User's Manual
Contents
1. 5 Appcallpt TYDES s ANN rere 5 Berieis Featules If Appil ALO 5 55 oa sari ete eR s k kt z na tus Gu Wk bai D Sy Had E SEE ba n DWA USE HERR ACE LE DEM b WE HAVE PPM EAR antes 5 SED NY UR EE a Em 6 General Safe NP DP ERA ID n E Dr ERR 6 RF intenercnee Ta ST zzy gr 6 Pleite 6 Maintenance of Your MOGOITI eco reete bbb ra e k b rero Rest pot peste em eee 6 MOUMIRESOOMSID INDY sss ccs E 6 Package ole Reape er accru hec ncc ML eer rear reese Y LU I UEM LU EE LU EIE UE 7 Sol selle sl lola PP ONE AM Sir KE Re Wey MI eM UOI DEM IE yS EU 8 Anema AF S pe elle all on 3 iras hocdes uie dease nieder s ELIT Se d l ka sens sad H R a n n tances n CEN AA ae d y k deb b dak 8 HE SNN r TL UL E D M 9 L pu M M 9 AT Command Referenc QUIGS i Iberi te Han pres de ik RN condere ee hu kerd k d Kind Ure d ken Z ba cu Yen nee E b HES GERA KA SR k R 9 Chapter 2 Activation and Installation once coectetuer nune ken n RAE KA ARO UR n G HE u KO HARE KER 10 Step 1 Activate Your Wireless AGGCOUFIL ira 44l44 54440 455444045045k ya i k le deh na Wa d san kk de sk b prae EAR AGREES bik k k d j k 10 Step2 Insertthe SIM Gard into the Holder oir tiet Lr Re Ettore rS PR tors Eod eate iere kh ked derana 10 Step a Connect ihe Antenn2. Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or where you purchased the product Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 33
3. ATSO 1 and AT amp W to store the setting e Send ATA to the modem once the RING is indicated on the terminal screen e You may need to set modem to ignore DTR AT amp DO if you aren t providing DTR am trying to make a GPRS EDGE connection using a Windows dial up session It connects and then immediately disconnects e Make sure the APN is configured in the modem correctly The APN is provided by the provider e Check the APN with AT CGDCONT To make sure it is correct e f no APN is inserted then insert the correct APN using the command AT CGDCONT 1 IP lt APN gt with HyperTerminal or add it into the Extra Initialization Commands in the modem s properties e Make sure the APN is correct for your account When try to establish a GPRS EDGE connection using Windows dial up get an error Hardware Failure e Check the modem to make sure it is installed and can be queried in the modem s properties e Make sure the com port is not being held by another application Look for the TR light indication If it is on most likely another application is holding onto the port e Make sure the dial up connections maximum speed matches the modem s properties maximum port speed e Try rebooting the PC Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 29 Chapter 5 Reference Information Chapter 5 Reference Information Wireless Modem Reference Information GSM reference d
4. Establishing a sei e 22 Establishing a Circuit Switched Data Call for a Point to Point Connection liiide 22 Answering a Circuit Switched Data CSD Connection 4 i i yx 30in ii ilb rallalln chi h n ki n k ne il n ne M r ken n b adv 22 Using Short Message Service SMS ille nk iere bebe ette per bci le Ged rak beb n k R a n h v EE E T E 23 Short Messages Examples c sctecsc cccatsteccsaischesc k k ka din b b dak b n dih b n BE k n k a w wU k nda sk Si W KE KRAL eee d b du k d n Bak b n 24 memet ACCESS gen UE 25 Connecting to the GPRS EDGE Network for Internet Access ccccescceeeeeeeseeeteeeeeneeeeaeeeeseeeeaeeseseeeeaeeseeeeneeeaaee 25 Mobile PhoreTO0l5 eiiis htt P a AME Pad Se Hafede ine ERE a A iaaa 21 Chapter 4 Troubleshooting and Frequently Asked Questions esee nnns 28 Troubleshooting Example S seision Beate nena einen d k keba SEBEB Id eit ic HIS RE AS dak dka 28 Frequently Asked Questions essessiesssesseeseseeee d e k d k b b na d h b k had b d d ka diiad S b b h b Z A ERA N 29 Chapter 5 Reference Informat O i i knkksn Hklksaknakkk kass eene kaka kana d ka ana aku ana satus HA RAE UE KERO RASA KAWE K WAKE A E RW Ene 30 Wireless Modem Reference InfOFmallon iei asik e Gr etie tite a ek W bo
5. Modem User Guide 21 Chapter 3 Using Your Wireless Modem Establishing a Voice Call Enter PIN Code if required by your wireless provider Type AT CPIN 1234 Responses OK PIN Code accepted CME ERROR 16 Incorrect PIN Code CME ERROR 3 PIN already entered with CMEE 1 mode e Initiate a voice call Type ATD1234 Note Don t forget the semicolon at the end This stands for voice calls Responses OK Communication established CME ERROR 11 PIN Code not entered with CMEE 1 mode CME ERROR 3 Operation not allowed e Initiate an emergency call Type ATD112 Note Don t forget the semicolon at the end This stands for voice calls Responses OK e Hang up Type ATH Responses OK Establishing a Circuit Switched Data Call for a Point to Point Connection A Circuit Switched Data Connection CDC makes the wireless modem work similar to a regular analog modem You must have CSD service in order to make a CSD call Note that your wireless provider charges airtime usage for these connections Note Your cellular provider charges airtime usage for these connections 1 Using HyperTerminal you can establish a CSD connection by entering the following command ATD phone numbers Notes e The phone number you are calling is entered between the brackets For example 8585551212 e This command tells the modem to dial the desired phone number If you are dialing to another modem the modem should ans
6. Technical Support department at 800 972 2439 or email support multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 31 Appendix A Warranty and Repairs Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product The Multi Tech sales office directory is available at http www multitech com COMPANY contact_us In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your t
7. The MultiModem EDGE offers SMS features such as text and PDU point to point MT MO and cell broadcast Compatible Supplementary Services The MultiModem amp EDGE is compatible with supplementary services such as call forwarding call barring multiparty call waiting and call hold calling line identification advice of charge USSD closed user group and explicit call transfer Management Features The MultiModem EDGE provides advanced management features including phone book management fixed dialing number and real time clock and alarm management Industry standard Modem Commands The MultiModem EDGE provides industry standard AT style commands for ease of integration into your existing software application Industrial Chassis The MultiModem EDGE is packaged in a rugged water resistant industrial chassis The chassis has a USB connector for power and data It has an SMA antenna connector It also has modular phone handset receptacle The chassis can be side mounted on a panel or top mounted on a desktop or other surface A set of LEDs indicates the modem s operational status Packet Switched Data The MultiModem EDGE supports EDGE Class 10 packet switched cellular data This enables mobile Internet functionality by allowing interworking between the existing Internet and the cellular network at speeds up to 240K bps Any service that is used over the fixed Internet today File Transfer Protocol FTP web browsing chat e mail telnet
8. com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http www thesupplynet com Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 32 Appendix B WEEE Statement Appendix B Waste Electrical and Electronic Equipment WEEE Statement July 2005 The WEEE directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements
9. esp for data supported by the called Error Results Codes in the AT Command guide communication party Be sure that the selected bearer type is supported by the called party Is the selected bearer type Be sure that the selected bearer type is supported by the supported by the network network If no success try bearer selection type AT CBST 0 0 3 Be sure SIM card is available for data fax calls no carrier Be sure that the semicolon character is typed esp for voice immediately after the phone number in the AT command communication e g ATDIHHHHHE Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 28 Chapter 4 Troubleshooting and Frequently Asked Questions Frequently Asked Questions Which providers can I use e Two major providers are T Mobile and Cingular e We are Cingular approved Does this modem support High Speed Circuit Switched Data HSCSD e No our EDGE modems do not support HSCSD The modem is answering but seems to not be doing anything e The modem is answering in voice mode e lf you are trying to make a data call make sure the account has CSD service You will also need the data number separate number from the main phone number that is provided by the provider am trying to make a data connection by dialing from my wireless modem to an analog modem Why does the analog modem answer and send tones but never connect e To make a data call
10. on Search for a suitable driver for my device recommended Click Next The Locate Drivers Files screen appears Ensure that CD ROM drive is the only option checked Click Next The Driver Files Search Results screen appears with the Multi Tech EDGE Modem device listed with the location of the driver Click Next A Digital Signature Not Found screen may appear depending on operating system settings Click Yes The Completing the Found New Hardware Wizard screen appears Click Finish With the modem inf file successfully installed the entire software installation procedure for the Wireless USB MultiModem is complete Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 20 Chapter 3 Using Your Wireless Modem Chapter 3 Using Your Wireless Modem Phone Number for the Wireless Modem e Every wireless modem will have its own unique phone number e The wireless modem s phone number may simply be told to the subscriber by the service provider or be on the SIM or both Wireless provider implementations may vary Examples of Useful AT Commands A Note About HyperTerminal In order to verify signal strength and roaming status you must use a terminal application such as HyperTerminal To open this program in Windows XP go to Start gt All Programs gt Accessories gt Communications gt HyperTerminal Other Windows operating systems have similar paths to HyperTerminal See your system s onli
11. 10 Chapter 3 Using Your Wireless Modem Step 3 Connect the Antenna and USB Cable Connect USB cable to the modem and PC e Antenna Connect a suitable antenna to the SMA connector see antenna specifications in Chapter 1 e USB Cable Connect one end of the USB cable to the modem and the other end to the PC Step 4 Handset Connection Optional If you intend to use a phone handset connect it to the MultiModem now USB Cable use of handset optional handset cable not included Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 11 Chapter 3 Using Your Wireless Modem Step 5 Attach the Modem to a Flat Surface Optional To mount the Wireless MultiModem do the following 1 Obtain mounting screws two are needed that are appropriate for the surface on which you will mount the MultiModem For example one might use two 6 32 self tapping screws 5 8 in length to mount the unit in a truck to the wall of the cab behind the passenger s seat Typically the unit is mounted against a flat surface into which holes can be drilled The mounting holes center to center must be separated by 125mm or 4 15 16 inches 125 mm or 41 inches Wireless Wodea Max screw shaft diameter 4 3 mm 17 Drill the mounting holes at the desired mounting location if applicable 3 Slide the mounting brackets into the corresponding slots on the backside of the MultiModem chass
12. 2 0 0 1 set to receive SMS messages and directly route to TE OK CMT 17632273726 06 03 17 09 06 11 00 TEST SMS 2 message at cnma acknowledge to the network that the message has been received OK Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 24 Chapter 3 Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial Up Networking DUN of the computer that the wireless modem is serving Setup procedures will vary according to the type of wireless service provider used To access Dial Up Networking on your PC go to Start gt Settings gt Network Connections Notes e For GSM without GPRS a circuit switched data connection is used The user can set up Dial Up Networking DUN to make a conventional V 32 modem connection to any terminating modem at the other end The phone number specified in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service e g a dialup modem service phone number from any commercial or private dialup network e For GSM with GPRS a single DUN number is generally used by all of a wireless provider s subscribers throughout its area of coverage regional nationwide continental etc Rather than being a literal phone directory number as in conventional DUN this is a code that gives the modem Internet access Connecting to the GPRS EDGE Network for Internet Access After y
13. B Wireless Modem User Guide 4 Chapter 2 Installation Application Overview Application Types With circuit switched data rates up to 14 4K bps the MultiModem GPRS is targeted at applications that periodically need to send or receive data over a wireless network It is an ideal solution for Appliances ATM Terminals Automotive Data Collection Gas Pumps Industrial and Medical Remote Monitoring Systems Remote Diagnostics Remote Metering Security Systems Vending Gaming Machines Other devices requiring wireless connectivity Note The Wireless MultiModem must be mounted with at least 8 inches 20 cm of clearance from the human body Benefits Features in Applications Short Development Time The MultiModem EDGE can make your existing and next generation device machine or system communication ready without requiring any hardware changes to its design It actually provides faster time to market because it relieves the burden and expense of obtaining network and RF approvals This complete ready to deploy wireless modem allows you to enhance your product while you focus on developing its core features Voice Features The MultiModem EDGE provides telephony and Dual Tone Multi Frequency DTMF functionality It also allows for emergency calls as well as echo cancellation and noise reduction option and full rate enhanced Full Rate and Half Rate FR EFR HR Short Message Services
14. Found New Hardware Wizard screen appears The association between the serial port and the USB driver has been made Click Finish The third Found New Hardware wizard will start automatically to install the modem inf file Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 15 Chapter 3 Using Your Wireless Modem Part C for Windows XP 2003 Installing the Modem INF File 1 If the Welcome to the Found New Hardware Wizard screen asking Can Windows connect to Windows update to search for software appears again select No not this time Then click Next The Found New Hardware Wizard screen appears for the Multi Tech EDGE Modem Click on Install from a list or specific location Advanced Then click Next The Please choose your search and installation options screen appears Ensure that Search for the best driver in these locations is set and click on Search removable media floppy CD ROM Click Next In the Please select the best match for your hardware from the list below select the Multi Tech Systems USB EDGE Wireless Modem Version 6 3 30 6 that is listed in the root of the CD ROM directory Then click Next Found New Hardware Wizard Please select the best match for your hardware from the list below So Y 3 MultiTech Systems USB EDGE Wireless Modem Description Version Manufacturer MultiTech Systems USB EDGE Wireless Modem 6 3 30 6 MultiTechS MultiTech Systems USB EDGE Wireless Mo
15. MultiModem EDGE USB Wireless Modem MTCBA E U User Guide Multi lechi Copyright and Technical Support MultiModem EDGE USB External Wireless Modem User Guide Model MTCBA E U S000382F Revision F Copyright This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright 2007 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s Web site for current versions of our product documentation Revision History Revision Date Description A 08 11 05 Initial Release B 10 12 05 Changed temperature range added humidity rating changed modem maintenance and warranty chapter C 05 04 06 Updated USB Plug amp Play software installation D 06 14 06 Added AT command examples 06 16 06 Changed the operating temperature Added storage temperature Changed text for the LS LED Changed circuit switched data rate to 14 4K bps 06 22 06 Changed the location of the Activation Notices Ad
16. a and USB Cable sssini a he saran iri eri itu tae cett kak w zed k O da d d kG Ree kel B WR GR k 11 Step 4 Handset Connection ODHOFDAl ayin yiya din sdal a ae tuse y n la Ferd d da b n HEL Bena R G l ek H Ve GU R Hee K d R 11 Step 5 Attach the Modem to a Flat Surface Optional ee bete IRL eri I tri erri kak k y kek n n na a R BAW ER W 12 Step 6 NS lae NNN r rrr r r rr E E N T Re ear e tt 13 Installing the Modem Driver in Windows XP 2008 EE Eker k nek k eke kek KAKA KAK KAKA nnne nnne nnne nnn nnne 13 Installing the Modem Driverin WindowWs 2000 irit o rotto Gt Fk Got UFU Y RE en RE KEN ATHEN E ke ROPAAE RE SUPR IURE sana 7 Chapter 3 Using Your Wireless Modem ccssecssecesseeeseeeenseeeeeeeeeeeeesseeeeseeeaseeeasaeeasaeesseeessaeesseeseeeeseeneeeeeeeeeeeneaees 21 Phone Number tor the Wireless MOGGITi oiii te or portero a VE E HD manners 21 Examples on WSetul Al COMANA S si xun ean 4an ia actes seca essi totes t talia RE E Ra SR e dS EE Era 4i s d ka ba V k a b Eo EEEE 21 Veli yS lon al SEO auis ctos ean uos Ce bep a ak n V costo Meer Dod nA Di terran rect ANE E E T 21 Checking Network Registration and Roaming Status ccecceeseesseeeeseeeeeeeeeseeeeeeeeseeeeeeseseeseaeeseeeseeeeeaaee 21 Checking the Modem Hel E i Ru eo DM r rer 21
17. cifications General Specifications Mechanical Dimensions amp Weight 4 3 L x 2 4 W x 0 94 H 4 2 oz 11 cm x 6 1 cm x 2 4 cm 119 g Connectors amp Fasteners Antenna Connection type SMA jack Interface Connector USB Type B Phone Handset Modular Handset Jack SIM receptacle Standard 3V SIM receptacle Operating Temperatures 30 to 65 C Storage Temperatures 40 to 85 C Humidity Humidity relative 20 to 90 noncondensing Certifications CE Mark EMC FCC Part 2 15 22 24 EN 55022 amp EN 55024 Safety UL 60950 EN 60950 Electrical Characteristics Switching the GSM modem on off The device is permanently powered when connected to the USB port Voltage Voltage 5 V DC GND 0V Current Requirements Parameters GSM GPRS 850 900 GSM GPRS 1800 1900 Unit Typ Typ Input average supply current in comm mode at Pmax 360 300 mA Input average supply current in idle 30 30 mA mode Antenna RF Specifications GSM 850 EGSM 900 Frequency RX 869 to 894 MHz 925 to 960 MHz Frequency TX 824 to 849 MHz 880 to 915 MHz RF Power Stand 2W at 12 5 duty cycle 2W at 12 5 duty cycle Impedance 50 ohms VSWR lt 2 Typical Radiated Gain 0 dBi on azimuth plane GSM 1800 GSM 1900 Frequency RX 1805 to 1880 MHz 1930 to 1990 MHz Frequency TX 1710 to 1785 MHz 1850 to 1910 MHz RF Power Stand 1W at 12 5 duty cycle 1W a
18. d New Hardware Wizard screen appears This is the first of three New Hardware Wizards that will appear Click Next 4 The nstall Hardware Device Drivers screen appears referring to the TUSB3410 Serial Port device 5 Click on Search for a suitable driver for my device recommended Click Next 6 The Locate Driver Files screen appears Click in the Optional search locations on CD ROM drive option Click Next Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 17 Chapter 3 Using Your Wireless Modem 7 The Driver Files Search Results screen appears The wizard has found the wrong driver Click on Install one of the other drivers Click Next Found New Hardware Wizard Driver Files Search Results S The wizard has finished searching for driver files for your hardware device ey The wizard found a driver for the following device 2 gt TUSB3410 Serial Port Windows found a driver for this device To install the driver Windows found click Next E g mtswireless inf The wizard also found other drivers that are suitable for this device To view a list of these drivers or install one of these drivers select the following check box and then click Next lt Back Cancel 8 At the Driver Files Found screen choose the EDGE Device from the listing Click Next Found New Hardware Wizard Driver Files Found N Which driver do you want to install Sy zi 2 gt Mult
19. ded note about current documentation on Web site E 09 05 06 Removed caution about not connecting USB cable to pc F 01 19 07 Add caution to splash screen Trademarks and Logos Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc MultiModem is a registered trademark of Multi Tech Systems Inc Windows is a registered trademark of Microsoft in the U S and other countries Other trademarks and trade names mentioned in this publication belong to their respective owners World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 763 785 3500 or 800 328 9717 Fax 763 785 9874 Internet Address http www multitech com Technical Support Country By Email By Phone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 2340780 Europe Asia Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 2 Table of Contents Contents Chapter 1 Product Description and Specifications cccsssesecesseeseeeeeseeeeeeeeaseeeeseeeaseeseeeesaseeeeseaeeenesseeeaseneeeenens 4 Product Descriptio iios NNN MD Ze Odea oe lecctcen uateke tem anuheed oolaes eee ranete 4 EEUE e e E 4 PD PHC AMON OVEIVIOW Ee
20. dem 6 3 30 6 MultiTech Systems MultiTech Systems USBEDGE Wireless Modem 6 3 30 6 MultiTech Systems MultiTech Systems USB EDGE Wireless Modem 6 3 30 6 MultiTech Systems 2 This driver is not digitally signed Tell me why driver signing is important 7 The final Windows Logo Testing screen may appear depending on operating system settings This screen pertains to the creation of a modem entity in the operating system that accommodates the wireless USB MultiModem Click Continue Anyway 8 The Completing the Found New Hardware Wizard screen appears Click Finish With the modem inf file successfully installed the entire software installation procedure for the Wireless USB MultiModem is complete Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 16 Chapter 3 Using Your Wireless Modem Installing the Modem Driver in Windows 2000 Part A for Windows 2000 Installing the USB Driver 1 Connect the USB cable between the MultiModem and the PC 2 Insert the MultiModem CD into your CD ROM drive The CD uses the Autorun feature and after a brief delay the MultiModem Setup Welcome screen appears Close the Welcome screen MultiModem Wireless Multi Tech Systems Inc MultiModem Wireless Welcome to gt Mobile Phone Tools pce For USB installation er to the User Guide E gt for your product Multi lechi Systems 3 After a brief delay the Welcome to the Foun
21. e Access Point Name APN to which it will connect The APN is a server name that your account is setup on with your provider Your APN will be given to you by your provider Here are some well known APNs e Cingular Wireless ISP CINGULAR or WAP CINGULAR e Cingular Wireless Formerly AT amp T PROXY or INTERNET or PUBLIC e T Mobile INTERNET2 VOICESTREAM COM or INTERNET3 VOICESTREAM COM or WAP VOICESTREAM COM e Rogers AT amp T of Canada INTERNET COM m for Setting the APN Start by clicking on Start and then clicking on Control Panel In the Control Panel double click on Phone and Modem Options 3 The Phone and Modem Options window appears Click on the tab labeled Modems Highlight the Multi Tech wireless modem listed in the table and then click on Properties 4 A Properties window for your modem will display Click on the Advanced tab and you should see an Extra Settings box In the Extra initialization commands text box type AT CGDCONT 1 IP lt APN gt For lt APNs type in the correct APN for your account For example AT CGDCONT 1 IP ISP CINGULAR Click OK to close the modem Properties window Then click OK to close the Phone and Modem Options window Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 25 Chapter 3 Using Your Wireless Modem Create Your Dial Up Connection in Windows XP 1 2 3 9 10 11 12 13 14 15 16 Click on Start and
22. elephone number and if the product is out of warranty a check in U S dollars drawn on a U S bank or your company s purchase order for repair charges Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email support multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repair of the Multi Tech products Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our International Technical Support department at 763 717 5863 When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech
23. elete a stored message Type AT CMGD x press Enter gt The modem will respond OK Note The x represents an index location Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 23 Chapter 3 Using Your Wireless Modem Short Messages Examples Send Example Send SMS message to another SMS compatible device at cmgf 1 set to text mode OK at cpms SM SM SM set memory storage when writing and sending SMS messages OK at cmgs 7632273726 send message to the number specified in quotes gt TEST message ONE Type message after the gt symbol and hit lt CTRL Z gt to send the message CMGS 52 OK Receive Example 1 Receive SMS messages in text mode by saving to SIM memory Notification via CMTI unsolicited response code at cmgf 1 set to text mode OK at cnmi 2 1 0 0 1 set to receive SMS and store to memory OK at cpms SM SM SM set messages to be read from SIM and stored to SIM card OK CMTI SM 1 message received and stored to the SIM card to location 1 at cmgr 1 read the message in location 1 CMGR REC UNREAD 17632273726 06 03 17 09 02 52 00 TEST SMS 1 message OK at cmgd 1 delete message in location 1 OK Receive Example 2 Receive SMS message in text mode by directly routing the received message to the TE through the serial port at cmgf 1 set to text mode OK at csms 1 set to Phase 2 compatibility CSMS 1 1 1 OK at cnmi 2
24. ep 1 Activate Your Wireless Account Multi Tech A Certified National Activation Agent Multi Tech Systems Inc is a certified national activation agent for Cingular and Sprint wireless For more information about available data plans and to purchase and activate a wireless data account contact Multi Tech at 888 288 5470 Pre Configuration and Activation Pre Configured Multi Tech Products Each Multi Tech wireless product has been pre configured to operate on a wireless network Activate Your Wireless Account Please see the wireless account Activation Notices located on the MultiModem CD Choose the one for your wireless network provider and follow the directions to activate your account Phone Numbers for the Wireless Modem Every wireless modem will have its own unique phone number The phone number may simply be given to you by your wireless service provider or it may be on the SIM card or both Wireless provider implementations may vary Step 2 Insert the SIM Card into the Holder The wireless MultiModem requires a SIM card Subscriber Identity Module to operate on a GSM network To install the card do the following 1 Using your fingernail or a small wedging tool e g a small screwdriver pry off the SIM cover 2 Insert the SIM card into the holder 3 Verify that the SIM card fits into the holder properly and then replace the cover Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide
25. et device driver is a software program that enables a hardware device to work with ey an operating system rZ This wizard will complete the installation for this device 2 Texas Instruments UMP Serial Port device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do C Display a list of the known drivers for this device so that can choose a specific driver lt Back Cancel 3 The Locate Drivers Files screen appears Ensure that CD ROM driver is the only option checked Click Next 4 The Driver Files Search Results screen appears with the Texas Instruments UMP Serial Port device listed with the location of the driver Click Next 5 The Completing the Found New Hardware Wizard screen appears The association between the serial port and the USB driver has been made Click Finish The third Found New Hardware Wizard will start automatically to install the modem inf file Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 19 Chapter 3 Using Your Wireless Modem Part C for Windows 2000 Installing the Modem INF File 1 After a brief delay the Welcome to the Found New Hardware Wizard screen appears Click Next The Install Hardware Device Drivers screen appears referring to the Multi Tech EDGE modem Click
26. iTech Systems USBEDGE Wireless Modem Windows found the following drivers which are suitable for this device To install one of these drivers select it from the list and click Next Description Provider Manufac MultiTech Systems USB EDGE Wireless Modem MultiTech Systems MultiT ec MTS USB Unitary Driver Multi Tech Systems Multi Te EDGE Device Multi Tech Systems Inc Mult Te 2 lt Back Cancel 9 A Digital Signature Not Found screen may appear depending on operating system settings Click Yes 10 At the Completing the Found New Hardware Wizard screen click Finish Installation of the USB driver is now complete The second Found New Hardware wizard will start automatically to associate the PC port with the USB driver Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 18 Chapter 3 Using Your Wireless Modem Part B for Windows 2000 Associating PC Port with USB Driver 1 Wait while Windows prepares the next phase of the installation associating the PC port with the USB drive When the Welcome to the Found New Hardware Wizard screen appears click Next 2 The nstall Hardware Device Drivers screen appears referring to the Texas Instrument UMP Serial Port This is the beginning of the Found New Hardware sequence for the port Click on Search for a suitable driver for my device recommended Click Next Found New Hardware Wizard Install Hardware Device Drivers
27. is 4 Attach the MultiModem with two screws to the mounting surface at the desired location on the equipment Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 12 Chapter 3 Using Your Wireless Modem Step 6 Install the Modem Driver Introduction Compatibility This wireless MultiModem is compatible with Windows Operating Systems 2000 2003 XP and Linux Windows Drivers The wireless MultiModem USB driver must be installed in your computer s program directory The procedure differs depending on the operating system and how it is set up The drivers are located on the MultiModem CD Linux Drivers Linux Operating System drivers are also located on the CD in the Linux directory Refer to the Readme file also in the Linux directory for the correct driver file and installation guide for your distribution version of Linux Overview of Windows Driver Installation Three install wizards guide you through the software Installation in this order e Part A installs the USB Driver e Part B associates the PC port with the USB Driver and finally e Part C installs the modem inf file Installing the Modem Driver in Windows XP 2003 This installation assumes a Windows XP or Windows 2003 operating system Windows XP 2003 are identical in the methods they use for installing modem drivers Part A for Windows XP 2003 Installing the USB Driver 1 Connect the USB cable between the MultiModem and the PC 2 Inse
28. is available over the cellular network as well The MultiModem EDGE supports PBCCH and coding schemes CS1 to CS4 and is compliant with SMG31bis Circuit Switched Data CSD The MultiModem EDGE also supports GSM circuit switched cellular data connections Circuit switched data connections support speeds up to 14 4K bps Class 1 and Class 2 Group 3 fax as well as MNP2 V 42bis compression CSD cellular wireless connections are ideal for applications that require a quick wireless replacement of an existing point to point analog dial up connection They integrate seamlessly with your current application requiring little infrastructure change Internet Enabled The MultiModem EDGE includes an embedded TCP IP protocol stack to bring Internet connectivity to any device Using the embedded Internet protocols and the wireless connection to an IP network it sends and receives data over the Internet It can also serve a single web page in response to a web browser request Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 5 Chapter 2 Installation Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications Fixed means that the device is physically secured at one location and is not able to be easily moved to another location Mobile means that the device is designed to be used in other than fixed locations Caution Maintain a separation distance of at least 20 cm 8 inche
29. k Next 7 A Windows Logo Testing screen may appear Some operating systems may not give you this screen Click Continue Anyway 8 Atthe Completing the Found New Hardware Wizard screen click Finish Installation of the USB driver is now complete The second Found New Hardware wizard will start automatically to associate the PC port with the USB driver Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 14 Chapter 3 Using Your Wireless Modem Part B for Windows XP 2003 Associating PC Port with USB Driver 1 If the Welcome to the Found New Hardware Wizard screen Can Windows connect to Windows update to search for software appeared when you were installing the driver it will come up here also Select No not this time Then click Next The Welcome to the Found New Hardware Wizard screen will appear with the Texas Instruments UMP Serial Port as the device to be installed This is the beginning of the Found New Hardware sequence for the port Click Install from a list or specific location Advanced Click Next Please choose your search and installation options screen appears Ensure that Search for the best driver in these locations is set and click on Search removable media floppy CR ROM Click Next A second Windows Logo Testing screen may appear depending on operating system settings This screen pertains to the MTS EDGE USB Serial Port Click Continue Anyway The Completing the
30. ne Help if you cannot find it A Note About AT Commands AT commands can be used to operate configure and query your modem A reference guide to the EDGE commands is included on the MultiModem CD and on the Multi Tech Web site The following two commands let you query signal strength and roaming status Verify Signal Strength Using HyperTerminal type AT CSQ The modem responds with the received signal strength rssi and the channel bit error rate ber RSSI ranges from 0 to 31 Signal Strength RSSI 10 31 Sufficient 0 9 Weak or Insufficient 99 Insufficient BER ranges from 0 to 7 Seven is the highest error rate Checking Network Registration and Roaming Status Using HyperTerminal type AT CREG The modem will respond in one of the following ways CREG 0 0 this tells you that the modem is not registered on any network CREG 0 1 this tells you that the modem is registered on the home network CREG 0 5 this tells you the modem is registered on a network but it is roaming Note If the modem is showing not registered perform the procedure for verifying signal strength to determine the strength of the received signal Checking the Modem s Identity Use the ATI command Note This command is illustrated using the capital letter i after AT Type ATI Product information displays For example Siemens MC75 Revision xx yy xx yy is the software version Multi Tech Systems Inc MultiModem EDGE USB Wireless
31. nnected correctly and the power lights on the modem are on e Verify your signal strength e Verify your network registration e Use the following situation examples to troubleshoot the modem not answering and the modem returning a No Carrier message Situation A The modem does not answer If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals see the table below for possible causes and solutions Solutions for no connection through serial link situation If the Then ask Action modem returns nothing Is the communication program In communications program verify that modem properly configured parameters have been set to the values shown here Data bits 8 Parity none Stop Bits 1 Baud 115200 bps Is another program interfering Close any such application program with the communication program Is the modem set to Type ATSO 1 to set to auto answer on the first ring autoanswer Type ATA to set to manual answer Is the communication program Type ATSO 1 to set to auto answer on the first ring receiving RING responses Type ATA to set to manual answer Situation B The modem always returns No carrier when trying to originate a call Solutions for no carrier message If the modem Then ask Action returns no carrier Is the selected bearer type Type AT CEER to view the extended error code see
32. ocuments GSM 03 40 GSM 03 45 GSM 04 11 GSM 04 21 GSM05 08 GSM 07 01 GSM 07 02 GSM 07 05 GSM 07 07 ETSI contact ETSI Secretariat F 06921 Sophia Antipolis Cedex France e mail secretariat etsi fr Service The AT commands manual is available on the Multi Tech web site http www multitech com Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 30 Appendix A Warranty and Repairs Appendix A Warranty and Repairs Multi Tech Warranty Statement Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove
33. of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s Web site for current versions of our product documentation Features e EDGE GPRS Class 10 operation e Quad band 850 1900 or 900 1800 GSM GPRS e Packet data rates for EGPRS up to 240K bps coding scheme MCS 1 9 mobile station class B LLC layer 4 time slots e Packet data rates for GRPS are full PBCCH support coding scheme 1 4 mobile station class B e Desktop or panel mounting e Short Message Services SMS text and PDU point to point MO amp MT cell broadcast e Circuit switched data up to 14 4K bps non transparent asynchronous e 50 ohm SMA female antenna connector e Standard 3V SIM receptacle e AT command compatible e Class 1 Group 3 Fax e Numerous LEDs provide operational status e ME SIM phone book management e Fixed dialing number e SIM Toolkit Class 2 e SIM network and service provider locks e Realtime clock e Alarm management e UCS2 character set management e Voice features include Half rate HR Full rate FR Enhanced full rate EFR and Adaptive multi rate AMR as well as hands free echo cancellation and noise reduction e Two year warranty e Certification CE Mark R amp TTE EMC FCC Part 2 15 Class A 22 24 EN 55022 EN 55024 Safety cUL UL 60950 EN 60950 Network PTCRB Multi Tech Systems Inc MultiModem EDGE US
34. one may affect the information contained on discs or cards e The use of accessories not authorized by Multi Tech or not compliant with Multi Tech s accessory specifications may invalidate the warranty of the Wireless MultiModem e In the unlikely event of a fault in the Wireless MultiModem contact Multi Tech Tech Support Your Responsibility This Wireless MultiModem is your responsibility Please treat it with care respecting all local regulations It is not a toy Therefore keep it in a safe place at all times and out of the reach of children Try to remember your Unlock and PIN codes Become familiar with and use the security features to block unauthorized use and theft Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 6 Chapter 2 Installation Package Contents 1 modem Each individual package in the bundle includes 1 mounting bracket the following 1 Quick Start Guide 1 modem 1 MultiModem CD 1 mounting bracket 1 USB cable 2 antennas 4 rubber feet 1 Quick Start Guide 1 MultiModem CD Note You must supply Screws for the bracket An antenna Note You must supply screws for the bracket Parts to be Supplied by Your Wireless Service Provider Subscriber Identity Module SIM configuration chip The SIM contains information specific to your wireless account and its features Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 7 Chapter 2 Installation Spe
35. ou have inserted the SIM card and all other setup steps are complete you can establish an Internet connection through a Windows dial up session Note that your wireless provider will charge you for data usage Requirements e One Multi Tech wireless EDGE modem e The EDGE modem should have an active SIM card and must have GPRS EDGE services e The modem must be getting a proper signal and be showing a network registration through the wireless provider s network e A PC running Windows XP with the Multi Tech drivers installed for your particular model The following instructions are for Windows XP SP2 Every PC may have slight differences which may cause the instructions to be different Use these instructions as a guide to help you understand what is required to set up an Internet connection through your wireless service provider for all operating systems Note Cellular providers provide Internet services as part of your service plan Multi Tech recommends that if you plan on using large amounts of data to sign up for an unlimited data service plan with your provider Multi Tech Systems Inc will not be responsible for any charges on your cellular bill If you have any questions about billing service plans service charges etc please contact your provider for more information Set the Access Point Name APN into the Modem s Properties on Your PC In order for your EDGE wireless modem to connect to your provider s network you must tell the modem th
36. rt the MultiModem CD into your CD ROM drive The CD uses the Autorun feature and after a brief delay the MultiModem Setup Welcome screen appears Close the Welcome screen MultiModem Wireless Welcome to Multi Tech Systems Inc MultiModem Wireless r o the User Guide a gt or your product Multi Tech Systems In some situations the operating system will display a Found New Hardware Wizard screen and asks you Can Windows connect to Windows Update to search for software Select No not this time Then click Next 3 The Found New Hardware Wizard screen now displays the TUSB3410 Serial Port device This is the first of three New Hardware Wizards that will appear Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 13 Chapter 3 Using Your Wireless Modem 4 Click on Install from a list or specific location Advanced 5 Click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for TUSB3410 Serial Port If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do O Install the software automatically Recommended Qi Ji d Click Next to continue 6 The next screen is the Please choose your search and installation options Ensure that Search for the best driver in these locations with Search removable media floppy CD ROM is selected Clic
37. s is normally maintained between the transmitter s antenna and the body of the user or nearby persons The Modem is not designed for or intended to be used in portable applications within 20 cm 8 inches of the body of the user RF Interference Issues It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency RF interference Please follow the safety advice given below carefully e Switch OFF your Wireless MultiModem when in an aircraft The use of cellular telephones in an aircraft may endanger the operation of the aircraft disrupt the cellular network and is illegal Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender or legal action or both e Switch OFF your Wireless MultiModem when around gasoline or diesel fuel pumps and before filling your vehicle with fuel e Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in use e Respect restrictions on the use of radio equipment in fuel depots chemical plants or where blasting operations are in progress e There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately protected personal medical devices such as hearing aids and pacemakers Consult the manufacturers of the medical device to determine if it is adequately protected e Operation of your Wireless Mul
38. t 12 5 duty cycle Impedance 50 ohms VSWR lt 2 Typical Radiated Gain 0 dBi on azimuth plane Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide Chapter 2 Installation Interfaces The Wireless MultiModem has several interfaces e LED function indicating operating status e External antenna via SMA connector e Serial and control link via USB connector e Microphone and speaker via handset jack e SIM card holder LEDs TD Transmit Data Lit when modem is transmitting data RD Receive Data Lit when modem is receiving data CD Carrier Detect Lit when data connection has been established LS Line Status Continuous on state indicates that the wireless modem is not registered on the network Flashing state indicates registration on network Off state indicates the modem is off not ready or in download mode TR Terminal Ready Commonly called Data Terminal Ready This is a readiness signal from the PC PWR Power Indicates presence of DC power when lit AT Command Reference Guides AT commands for the EDGE wireless modem are published in a separate Reference Guide included on the MultiModem CD and posted on the Multi Tech web site Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 9 Chapter 2 Activation and Installation Chapter 2 Activation and Installation St
39. t gt On the Internet Account Information screen type the user name and the password for your account In many cases a user name and a password are not required but some wireless providers require it Check with your provider to see if they are needed Here is some helpful information e For Cingular accounts using the ISP CINGULAR APN User name ispda cingulargprs com Password CINGULAR1 e For Cingular accounts using WAP CINGULAR APN User name wap cingulargprs com Password CINGULAR1 e All other APNs listed on the previous page may not require user names and passwords Check the following two options if you would like them activated Check the box if you want this account name and password to be used by everyone Check the box if you want this as your default Internet connection Then click Next gt On the Completing the New Connection Wizard screen you last task is to place a check in the box if you would like to add a shortcut to your desktop Then click Finish A Connection screen displays on your desktop Click the Properties button on the bottom of this screen The Properties window will open for you to make your connection Important Make sure that Use dialing rules is not selected and then click OK Once back at your Connection screen click the Dial button at the bottom of the screen to start the connection The connection will now tell the modem to connect to your provider s Internet service Once connected you sho
40. tes e HA bui idus 30 Appendix A Warranty and Repall S i inrita tania etai rn daka ka nas nana kan AE RAL WEAR RA RAA KARAR RADA DX SE BAR AWE SUR RA EA A Naas 31 Appendix B Waste Electrical and Electronic Equipment WEEE Statement eene 33 Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 3 Chapter 1 Product Description and Specifications Chapter 1 Product Description and Specifications Product Description The Multi Tech MultiModem EDGE wireless modem delivers some of the fastest cellular wireless data speeds by utilizing EDGE technology with an USB interface It allows users to connect to the Internet and send and receive data up to three times faster than possible with an ordinary GSM GPRS network making it ideal for highly data intensive multimedia applications Based on industry standard open interfaces the MultiModem EDGE wireless modem is equipped with quad band GSM which means it can be used worldwide on all existing GSM networks It also supports mobile originated short message service SMS and mobile terminated SMS This ready to deploy standalone modem allows developers to add wireless communication to products with a minimum of development time and expense A Note About Documentation Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation
41. the EDGE AT Command Reference Guide for a complete list and definitions of the SMS commands 1 Send a short message to a specified number Type AT CMGS 8585551212 lt press Enter gt Wait for the gt before entering text Then type your message Please call me soon lt press ctrl Z gt The modem may respond with CMGS lt mr gt OK Write a message to memory You can store a message to send it at a later date Type AT CMGW 8585551212 press Enter gt Wait for the gt before entering text Then type your message Please call me soon press ctrl Z gt The modem may respond with CMGW index The index number will be given Send a message from storage Type AT CMSS x press Enter gt The modem may respond with CMSS 1 OK The transmission is successful One SMS message is sent Note The x represents an index location View a list of stored messages Type AT CMGL x press Enter gt For x substitute one of the following REC UNREAD Shows unread messages REC READ Shows read messages STO UNSENT Shows unsent messages STO SENT Shows sent messages ALL Shows all messages The modem will respond AT CMGL 1 REC UNREAD 8585551212 1 The modem will continue until all UNREAD messages numbers and index number are listed Read a stored message Type AT CMGR x press Enter The modem may respond with CMGR REC READ 8585551212 Note The x represents an index location D
42. then click on Control Panel In the Control Panel double click on Network Connections On the Network Connections screen on the left hand side under Network Tasks click on Create a new connection The New Connection Wizard should appear It will walk you through setting up your Internet connection Click on Next gt to begin On the Network Connection Type screen select Connect to the Internet and then click Next gt On the Getting Ready screen select Set up my connection manually and then click Next gt On the Internet Connection screen select Connect using a dial up modem and then click Next gt Note After clicking on Next you may or may not be asked to select which modem to use If you have more than one modem installed in your PC you will be required to select the proper modem to use If asked please select the Multi Tech wireless modem that has been installed On the Connection Name screen in the ISP Name box type in a name for your new connection You can give it any name that you would like After you have typed in a name click Next gt On the Phone Number to Dial screen type in the number that specifies to the modem to connect to your provider s Internet service For EDGE modems type in the number 99 1 Then click Next gt On the Connection Availability screen specify if this connection is for anyone s use or for your use only by checking the appropriate button Choose your preference and then click Nex
43. tiModem close to other electronic equipment may also cause interference if the equipment is inadequately protected Observe any warning signs and manufacturers recommendations Vehicle Safety e Do not use your MultiModem while driving e Respect national regulations on the use of cellular telephones in vehicles Road safety always comes first e If incorrectly installed in a vehicle the operation of Wireless MultiModem telephone could interfere with the correct functioning of vehicle electronics To avoid such problems be sure that qualified personnel have performed the installation Verification of the protection of vehicle electronics should be part of the installation e The use of an alert device to operate a vehicle s lights or horn on public roads is not permitted Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering design and craftsmanship and should be treated with care The suggestions below will help you to enjoy this product for many years e Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50 C or humidity is above 90 noncondensing e Do not attempt to disassemble the Wireless MultiModem There are no user serviceable parts inside e Do not expose the Wireless MultiModem to water rain or spilled beverages It is not waterproof e Do not place the Wireless MultiModem alongside computer discs credit or travel cards or other magnetic media The ph
44. to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to COMPANY Policies warranty Extended two year overnight replacement service agreements are available for selected products Please call MTS customer service at 888 288 5470 or visit our web site at COMPANY Programs overnight_replacement for details on rates and coverage s Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our
45. uld see the connection status icon in your system tray at the bottom right hand corner of your screen You should now be able to open Internet Explorer or any other browser of your preference to surf the Internet Disconnecting the Connection 1 To disconnect the connection right click on the connection icon in your system tray at the bottom right hand corner of your screen Scroll up and click on Disconnect You should now be disconnect from the Internet Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 26 Chapter 3 Using Your Wireless Modem Mobile PhoneTools Mobile PhoneTools is a communication software program included on your MultiModem CD You can install this program onto your PC and use it for making Internet connections voice calls SMS messaging and email This program allows you to use your wireless modem hooked up to your PC as if it were a cell phone At the moment Mobile PhoneTools does not function properly with EDGE models We are sorry for this inconvenience Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 27 Chapter 4 Troubleshooting and Frequently Asked Questions Chapter 4 Troubleshooting and Frequently Asked Questions Troubleshooting Examples Before calling the Multi Tech Technical Support check to the following connections e The right antenna is connected to the modem e The serial cable connection is correct e The power is co
46. wer and a connection between the two modems will be established 2 To disconnect use the following commands Wait about two seconds to see an OK response Then type ATH Note is the escape sequence and ATH is the Hang up command Answering a Circuit Switched Data CSD Connection A Circuit Switched Data Connection makes the wireless modem work similar to a regular analog modem You must have CSD service in order to answer a CSD call There are three phone numbers for GSM the voice number the data number and the fax number All are provided by the carrier To answer a call Establish A Connection Call into the modem by dialing the data number provided by your carrier Answer a Call When you see the RING responses on the terminal screen enter ATA cr to answer the call Set Auto Answer Enter ATSO x This sets the modem to auto answer The call will be answered after the number of rings entered x stand for the number rings Then call into the number provided to you by the carrier Disconnect Type Wait about one second to see an OK response Then type ATH Multi Tech Systems Inc MultiModem EDGE USB Wireless Modem User Guide 22 Chapter 3 Using Your Wireless Modem Using Short Message Service SMS If you have SMS Short Message Service you can manipulate such messages in these ways send read store and delete The AT commands needed to perform these functions are listed below Please refer to
47. you must use the ATD lt number gt command e Make sure the account has CSD service How do get the voice portion to work so I can talk to others using the wireless modem e You will need a cable that has the speaker pins connected to a speaker and microphone e We have a Y cable that splits out to a RJ9 connector that can be used to plug into the receiver of a handset e ATD lt numbers will originate a voice call How do I make an Internet connection to my dial up ISP e Make sure you have CSD service e Create a dial up connection to the ISP s access number then use your account username and password and choose the wireless modem as the device How does faxing work e EDGE modems support Class 1 Group 3 faxing e You will need fax services setup on your account You should receive a separate phone number for fax just like voice and data and you must call the fax number for the modem to receive a fax e You will also need fax software we do not have working software WinFax Pro Version 10 has been tested with some success I can t make outgoing calls I just receive a NO CARRIER response e Make sure the antenna is connected and SIM is inserted correctly e Check signal and registration AT CSQ 10 31 is good AT CREG 0 1 is registered amp 0 5 is roaming e Check NO CARRIER reason with AT CEER Look up error code in Reference Guide The modem will not answer e To have modem autoanswer set modem with
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