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Multi-Tech Systems MT5634ZPX User's Manual

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1. eene XN PUMP E UT 28 giao OS 5 cc RES 28 Chapter 6 Troubleshooting A introduction to TroubleshoQund standard 30 Matheson 30 COMMON PIODIEMS riad 30 Chapter 7 Warranty Service and Technical Support irenn Multi Tech Systems Inc Warranty amp Repairs POlicieS i 35 pesi ls Appendix A Reg latory Compliance ii lina 40 Appendix B Updating Your Modems Firmware isis aida 44 Appendix C Global Wizard Configuration Utility i 47 Appendix D ASCII Conversion Onassis 50 ME A E A A E INTERNAL Chapter 1 Introduction and Description Chapter 1 Introduction and Description Introduction Congratulations on your purchase of one of the finest internal data fax voice modems available today the MultiModemZPX from Multi Tech Systems Product Description One Modem Worldwide Use The MultiModemZPX MT5634ZPX global build is designed for global applications with approvals in many countries This means one modem can ship around the world The global modem is ideal for businesses with global operations that want to standardize on one modem and are looking to simplify the ordering process Visit www multitech com to see a complete list of all the countries for which this modem has approvals The MultiModemZPX is an internal half length fax modem card that can be plugged into any 16 bit ISA expansion slot Your
2. Global Wizard Please wait while the wizard searches for your modem Your modem MT5634ZPX PCI has been identified on COMI Click Next to continue MultiTech lt Back i Cancel Help click Next gt 7 An informational message appears indicating that the country list provided within the Global Wizard application does not indicate that the modem you are using is approved for use in that country Refer to Multi Tech System s web site at www multitech com for the most up to date country approval information Globalwz x Please note that having the country listed in this application does not indicate that the modem you are using is approved for use in that country For further information refer to the list of approved countries which may be included with your modem If no such list exists or you wish to check on the most up to date country approval information see the Multi T ech web site at http www multitech com Click OK to continue 8 The Global Wizard prompts you to select the country to configure the modem for Global Wizard Select the country to configure the modem for Country Atghanistan AF MultiT hi American Samoa AS I Andorra AD wen Angola A0 Anguilla l icalAi Q hus cest ras 9 Scroll through the country list and highlight the country from which you ll operate the modem 10 The Global Wizard dialog box displays the country which you have
3. Protection Against Contact with TNV Circuit Internal PC Cards The protective cover is fastened to the modem card by means that will only allow a tool to remove the cover Warning Removal of the protective cover will affect product safety and user safety requirements CE EMC Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and Council Directive 1999 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity Multi Tech Systems Inc MT5634ZPX User Guide 42 Appendix A Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with the national telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant New Zealand Telecom Warning Notice 1 The grant of a Telepermit for any item of termi
4. R Random Access Memory RAM A computer s primary workspace All data must be stored in RAM even for a short while before software can use the processor to manipulate the data Before a PC can do anything useful it must move programs from disk to RAM When you turn it off all information in RAM is lost Rate Enforcement The concept in frame relay where frames sent faster than the CIR are to be carried only if the bandwidth is available otherwise they are to be discarded The frame relay network assumes that anything exceeding the CIR is of low priority Rate enforcement makes sure that the network will not get so congested that it isn t able to meet the agreed on CIR Recognized Private Operating Agency RPOA A corporation private or government controlled that provides telecommunications services RPOAs such as AT amp T participate as non voting members in the CCITT Red Alarm A T1 error condition generated when a local failure e g loss of synchronization exists for 2 5 seconds causing a Carrier Group Alarm CGA See also Blue Alarm and Yellow Alarm Request for Comment RFC A set of papers in which Internet standards published and proposed along with generally accepted ideas proposals research results etc are published RJ 11 An industry standard interface used for connecting a telephone to a modular wall outlet comes in 4 and 6 wire packages Multi Tech Systems Inc MT5634ZPX User Guide Glossary
5. RJ 45 An 8 wire modular connector for voice and data circuits Root Hub A Universal Serial Bus hub directly attached to the host controller This hub is attached to the host tier O Root Port The upstream port on a hub Router A device that connects two networks using the same networking protocol It operates at the Network Layer Layer 3 of the OSI model for forwarding decisions Routing Information Protocol RIP A distance vector based protocol that provides a measure of distance or hops from a transmitting workstation to a receiving workstation RS 232C An EIA standard for a serial interface between computers and peripheral devices modem mouse etc It uses a 25 pin DB 25 or a 9 pin DB 9 connector The RS 232 standard defines the purposes electrical characteristics and timing of the signals for each of the 25 lines RS 422 The EIA standard for a balanced interface with no accompanying physical connector RS 422 products can use screw terminals DB9 various DB25 and DB37 connectors RS 530 The EIA standard for the mechanical electrical interface between DCEs and DTEs transmitting synchronous or asynchronous serial binary data RS 530 provides for high data rates with the same connector used for RS 232 however it is incompatible with RS 232 S Serial Port The connector on a PC used to attach serial devices those that need to receive data one bit after another such as a mouse a printer or a modem This co
6. One of the six components of a frame relay frame Its purpose is to distinguish Separate virtual circuits across each access connection Data coming into a frame relay node is thus allowed to be sent across the interface to the specified address The DLCI is confirmed and relayed to its destination or if the specification is in error the frame is discarded Dataphone Digital Service DDS A private line digital service that offers 2400 4800 9600 and 56 Kbps data rates on an inter LATA basis by AT amp T and on an intra LATA basis by the BOCs Data Service Unit DSU A device that provides a digital data service interface directly to the data terminal equipment The DSU provides loop equalization remote and local testing capabilities and a standard EIA CCITT interface Dedicated Line A communication line that is not switched The term leased line is more common Default This is a preset value or option in software packages or in hardware configuration that is used unless you specify otherwise Default Address an address defined by the Universal Serial Bus Specification and used by a Universal Serial Bus device when it is first powered or reset The default address is 00h Default Pipe the message pipe created by Universal Serial Bus system software to pass control and status information between the host and a Universal Serial Bus device s Endpoint 0 Device a logical or physical entity that performs a function The actual e
7. Software that provides an interface to the USB Driver and the Host Controller The interface to the Host Controller is defined by the OHCI spec Multi Tech Systems Inc MT5634ZPX User Guide Glossary Implicit congestion management A method of informing the terminal that the network is busy This method relies on the end system protocol to detect and fix the congestion problem TCP IP is an example of a protocol using only implicit congestion management See also explicit congestion management In band Refers to the type of signalling over the conversion path on an ISDN call Contrast out of band Insufficient Ones A T1 error condition that is logged when fewer than one 1 in 16 Os or less than 12 5 average 1s density is received Inter Exchange Carrier IEC The long distance company LE who s central office provides the point of reference for T1 access Any common carrier authorized by the FCC to carry customer transmissions between LATAs Internet Refers to the computer network of many millions of university government and private users around the world Each user has a unique Internet Address Internet Address IP Address A unique 32 bit address for a specific TCP IP host on a network Normally printed in dotted decimal format e g 129 128 44 227 Internet Protocol IP A protocol used to route data from its Source to its destination in an Internet enviroment The Internet Protocol was designed to connect
8. Using Your Modem Other Methods for Accessing Microsoft Fax e In Windows select File Print and select Microsoft Fax or Fax as the default printer e Ina Windows application select File Send e n Microsoft Exchange select Compose and then New Fax MultiModemZPX s Answering Machine Test Test the MultiModemZPX s voice function by using the included software to set up the MultiModemZPX as a telephone answering machine Have a friend call and leave a message then play it back Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MT5634ZPX modem for maintenance or troubleshooting as if you were on site Basic Procedure The following procedure is valid regardless of whether the connection is established by the local or remote Multi Tech modem 1 Establish a data connection with a remote MT5634ZPX modem 2 Sendthree remote configuration escape characters followed by AT and the setup password Then press ENTER Example ATMTSMODEM press the Enter key You have four attempts to enter the password correctly before being disconnected If the password is correct the remote modem responds with OK Note The default setup password for your Multi Tech Modem is MTSMODEM Keep in mind passwords are case sensitive 3 You now can send AT commands t
9. common method of transmission between computers on a network or between modems One or more synchronous characters are transmitted to confirm clocking before each packet of data is transmitted Compare to Asynchronous Transmission Systems Network Architecture SNA The description of the logical structure formats protocols and operational sequences for transmitting information units through and controlling the configuration and operation of networks I TCP IP A set of communication protocols that support peer to peer connectivity functions for both local and wide area networks T Carrier The generic name for a digitally multiplexed carrier system In the North American digital hierarchy a T is used to designate a DS digital signal level hierarchy Examples T1 DS1 is a 1 544 M bps 24 channel designation In Europe T1 is called E1 The T Carrier system was originally designed for transmitting digitized voice signals but has since been adapted for digital data applications T1 A digital transmission link capable of 1 544M bps T1 uses two pairs of normal UTP and can handle 24 voice conversations each digitized at 64 Kbps T1 is a standard for digital transmission in the U S Canada Japan and Hong Kong T1 is the access method for high speed services such as ATM frame relay and SMDS See also T Carrier T1 line and FT1 T1 Channel Tests A set of diagnostics that vary by carrier used to verify a T1 channel operation
10. computer chassis 6 Fasten the retaining bracket to the computer chassis with the screw saved in step 3 7 Replace the cover of the computer Step 3 Connect Your Modem to the Telephone Line The MultiModemZPX communicates over public switched telephone network lines Use the modular telephone cable provided with the modem to connect the MultiModemZPX to your telephone wall jack If you don t have a standard modular wall jack near your computer install one or have one installed for you by your telephone company In the U S installation kits and adapters are available wherever telephones are sold The MultiModemZPX offers a voice port which allows you to connect your adapter to a microphone and speaker The microphone can be used for recording answering machine messages or for speakerphone use The speaker can be used for playing back messages or as a speakerphone fo 4 MIC IN lt LINE OUT MT5634ZPX Internal ISA Modem 1 Plug one end of the supplied modular telephone cable into the LINE jack Multi Tech Systems Inc MT5634ZPX User Guide 16 Chapter 2 Hardware Installation 2 Plugthe other end of the telephone cable into a working wall jack 3 You may connect a telephone to the modem s PHONE jack Note The LINE jack is not interchangeable with the PHONE jack Do not plug a phone into the LINE jack or the line cable into the PHONE jack 4 Touse a microphone with your adapter insert the microphone plug
11. A very high speed method of transmission that uses fixed size cells of 53 bytes to transfer information over fiber also known as cell relay AT Commands A standard set of commands used to configure various modem parameters establish connections and disconnect The AT is used to get the attention of the modem before the actual command is issued Availability The measure of the time during which a circuit is ready for use the complement of circuit outage 100 minus outage available Babble unexpected bus activity that persists beyond a specified point in a frame Backbone 1 A set of nodes and their interconnecting links providing the primary data path across a network 2 In a local area network multiple bridge ring configuration a high speed link to which the rings are connected by means of bridges A backbone may be configured as a bus or as a ring 3 In a wide area network a high speed link to which nodes or data switching exchanges DSEs are connected 4 A common distribution core that provides all electrical power gases chemicals and other Services to the sectors of an automated wafer processing system Background An activity that takes place in the PC while you are running another application In other words the active user interface does not correspond to the background task Bandwidth the amount of data transmitted per unit of time typically bits per second bps or bytes per second Bps Bell O
12. Can include Tone Noise Level Impulse Noise Level Echo Cancelers Gain and Crosstalk testing T1 Framing To digitize and encode analog voice signals requires 8000 samples per second twice the highest voice frequency of 4000 Hz Encoding in an 8 bit word provides the basic T1 block of 64 Kbps for voice transmission This Level O Signal as its called is represented by DS 0 or Digital Signal at Level 0 24 of these voice channels are combined into a serial bit stream using TDM on a frame by frame basis A frame is a sample of all 24 channels so adding in a framing bit gives a block of 193 bits 24x8 1 193 Frames are transmitted at 8000 per second the required sample rate creating a 1 544M 8000x193 1 544M transmission rate T1 Line A digital communications facility that functions as a 24 channel pathway for data or voice transmission A T1 line is composed of two separate elements the Access element and the Long Haul element T1 Mux A device used to carry many sources of data ona T1 line The T1 mux assigns each data source to distinct DSO time slots within the T1 signal Wide bandwidth signals take more than one time slot Normal voice traffic or 56 64 Kbps data channels take one time slot The T1 mux may use an internal or external T1 DSU a channel bank device typically uses an external T1 CSU Transmission Control Protocol Internet Program TCP IP A multi layer set of protocols developed by the US Department
13. I 21 33 A 41 65 a 61 97 B STX 02 2 y 22 34 B 42 66 b 62 98 C ETX 03 3 23 35 C 43 67 c 63 99 D EOT 04 4 24 36 D 44 68 d 64 100 E ENQ 05 5 25 37 E 45 69 e 65 101 F ACK 06 6 8 26 38 F 46 70 f 66 102 G BEL 07 7 27 39 G 47 71 g 67 103 H BS 08 8 28 40 H 48 72 h 68 104 HT 09 9 29 41 I 49 73 i 69 105 J LF OA 10 2A 42 J 4A 74 j 6A 106 K VT OB 11 2B 43 K 4B 75 k 6B 107 L FF OC 12 2C 44 L 4C 76 6C 108 M CR OD 13 2D 45 M 4D 77 m 6D 109 N SO OE 14 2bE 46 N 4E 78 n 6E 110 O SI OF 15 2F 47 O 4F 79 o 6F 111 P DLE 10 16 0 30 48 P 50 80 p 70 112 Q DCi 11 17 1 81 49 Q 51 81 q 71 113 R DC2 12 18 2 32 50 R 52 82 r 72 114 S DC3 13 19 3 33 51 S 53 83 S 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 V 76 118 W ETB 17 23 7 37 55 W 57 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 x 78 120 Y EM 19 25 9 39 57 Y 59 89 y 79 121 Z SUB 1A 26 8A 58 Z 5A 90 z 7A 122 ESC 1B 27 3B 59 5B 91 7B 123 FS 1C 28 lt 3C 60 5C 92 7C 124 Gs 1D 29 3D 61 5D 93 7D 125 RS 1E 30 gt 3E 62 A 5E 94 7E 126 US 1F 31 OF 63 5F 95 DEL 7F 127 NUL Null or all zeros VT Vertical Tab SYN Sync SOH Start of Header EF Form Feed ETB End Transmission Block STX Start of Text CR Carriage Return CAN Cancel ETX End of Text SO Shift Out EM End of Medium EOT End of Transmission SI Shift In SUB Substitute ENQ Enquiry DLE Data Link Escape ESC Escape ACK Acknowledge DC1 Device Control 1 S File
14. Locate the entry for your modem model and click on the upgrade file name to begin downloading the file to a temporary directory on your hard disk Step 4 Install the Flash Wizard Install the Flash Wizard upgrade utility from the MT5634ZPX System CD 1 2 3 4 5 Insert the MT5634ZPX System CD into your computer s CD ROM drive When the Autorun menu appears click Utilities From the Select Utility Program dialog box select Flash Wizard Click OK The Welcome dialog box displays Before continuing with the firmware update exit all Windows programs Click Cancel to quit Setup if you need to close other Windows programs Close any programs that are running and restart the update Wizard When you are ready to proceed click Next to continue The Choose Destination Location dialog box displays You may click Browse and select another folder if you do not want to use the default installation path Remember the location of the destination folder you ll need to copy the firmware Hex file to the same location before using the Flash Wizard to update your modem Destination Folder Click Next When the program finishes copying files to your computer the Setup Complete dialog box displays indicating that you must restart your computer before using the program Select Yes then Finish to restart your system Note You must restart your computer to finish the Flash Wizard installation Step 5 Extract the Upgrade Files 1
15. MTS Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box a telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to http www multitech com documents warranties Extended two year overnight replacement agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at http www multitech com PRO GRAMS orc for details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or e mail tsupport 9 multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 785 3500 or e mail mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physi cal abuse or user caused damages are billed on a time plus materials basis International Customers outside U S A and Canada Your original point of purchase reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair servic
16. Separator BEL Bell or Alarm DC2 Device Control 2 GS Group Separator BS Backspace DC3 Device Control 3 RS Record Separator HT Horizontal Tab DC4 Device Control 4 US Unit Separator LF Line Feed NAK Negative Acknowledge DEL Delete Multi Tech Systems Inc MT5634ZPX User Guide 50 INTERNAL Glossary A Analog signal A waveform which has amplitude frequency and phase and which takes on a range of values between its maximum and minimum points Analog Transmission One of two types of telecommunications which uses an analog signal as a carrier of voice data video etc An analog signal becomes a carrier when it is modulated by altering its phase amplitude and frequency to correspond with the source signal Compare with digital transmission Application Program Interface API A software module created to allow dissimilar or incompatible applications programs to transfer information over a communications link APIs may be simple or complex they are commonly required to link PC applications with mainframe programs ASCII American Standard Code for Information Interchange pronounced askey A binary code for data that is used in communications and in many computers and terminals The code is used to represent numbers letters punctuation and control characters The basic ASCII code is a 7 bit character set which defines 128 possible characters The extended ASCII file provides 255 characters Asynchronous Transfer Mode ATM
17. Setup amp Country Selection icon Select either Run GlobalWizrd or Install GlobalWizard Run GlobalWizard allows you to configure your modem by running Multi Tech s Global Wizard configuration utility from the CD If you select this option continue with Step 4 If you plan to use your computer from different countries you may want to select Install GlobalWizard to install the configuration utility to your hard drive and add the Global Wizard to your Start Menu Once you ve installed Global Wizard to your hard drive you may use the Global Wizard by selecting Start Programs Global Wizard The Global Wizard dialog box displays prompting you to begin the configuration process Global Wizard This wizard will allow you to configure your modem s homologation parameters quickly and easily It is illegal to use local phone lines with the modem if the modem is not configured for that country It may also hinder the performance of the modem Version 1 06 J To begin the process click Next MultiTech Back i Cancel Help Click Next gt 5 Wait while the wizard searches for your modem this process may take a couple of minutes Global Wizard Please wait while the wizard searches for your modem d Cancel Help Multi Tech Systems Inc MT5634ZPX User Guide 47 Appendix C Global Wizard Configuration Utility 6 The Global Wizard dialog box indicates the modem has been identified
18. a complete set of installation CAB files on your hard drive If you are connecting to the Internet the TCP IP protocol suite must also be installed on your computer TCPAP is an acronym for Transmission Control Protocol Internet Protocol TCP IP is a suite of communication protocols or set of rules used by computers to communicate with each other TCP IP is the standard protocol used on the Internet If you are making a Dial Up connection to the Internet you ll need to set up an account with an Internet Service Provider ISP Your ISP should provide you with the following information Your access account userid and password The access phone number s for dialing into your Internet Service Provider The protocol used to connect to your ISP PPP or SLIP Your ISP may or may not provide a static TCP IP or IP address for your computer If your ISP provides a static IP address for your computer or for their Domain Name Server DNS you ll need to enter these addresses when you configure the Dial Up connection Many ISPs use dynamic IP addresses which means they issue your computer a new IP address each time you log into their system If your ISP uses dynamic IP addresses you do not need to configure an IP address when you create your Dial Up Connection The following instructions will guide you through setting up a basic Dial Up Networking connection to the Internet Many features and settings beyond those shown here are availabl
19. bus from illegal topologies e g connecting one downstream port back to another etc and to prevent end user confusion This allows end users to easily attach the correct connectors to peripherals and ports Type A Plug and receptacle are to be used for those devices on which the external cable is permanently attached to devices such as Keyboard mouse and hubs Series B Plug and receptacle are to be used for those devices that require an external detachable cable such as printers scanners and modems U UART Universal Asynchronous Receiver Transmitter pronounced you art A chip that transmits and receives data on the serial port It converts bytes into serial bits for transmission and vice versa and generates and strips the start and stop bits appended to each character UHCI Universal Host Controller Interface The USB Universal Host Controller Interface All transfers on the USB are initiated by the host system s host controller The host controller is responsible for controlling traffic on the USB and can be appropriately programmed to transfer data to and from USB devices This is typically a PCI device that can be programmed to run a given schedule of transfers on the USB and bus master the results into memory for processing by the host software There are currently two standards for host controllers OpenHCI OHCI or Open Host Controller Interface and UHCI Universal Host Controller Interface Both these standards def
20. fax from within an application such as a word processor If you are using Windows 2000 and are not familiar with the faxing procedure use the Windows 2000 Help index to find the topic entitled Fax how to fax a document lf you are faxing from Windows 95 or Windows 98 use the following procedure 1 Click Start Programs Accessories WordPad 2 Create a message in WordPad for example This is a test of the MultiModemZPX s fax capabilities Save the file as ZPXTest doc and exit WordPad Click Start Programs Accessories Fax Compose New Fax The Compose New Fax wizard appears Click Next ona Aa o To send the file to your own fax machine or to another fax modem in your office type the destination name and phone number in the To and Fax boxes Click Add to List then click Next N 8 Select a cover page then click Next 9 Type a subject line e g MultiModemZPX Fax Test and a note to go on the cover page then click Next 10 Click Add File In the Open a File to Attach dialog box select ZPX Test doc and click Open The ZPX Test doc file is added to the Files to Send list box 11 Click Next then click Finish 12 Microsoft Fax opens the ZPX Test doc file in WordPad prints it to the Rendering System dials the recipient and then sends the fax 13 Exit Microsoft Fax when the Status dialog box displays that the fax was sent successfully Multi Tech Systems Inc MT5634ZPX User Guide 24 Chapter 4
21. for the day Try increasing the length of time in minutes the modem will wait before disconnecting when no data is sent or received The Inactivity Timer can be changed using AT Command Tn or register S30 The modem cannot connect when answering e Auto answer may be disabled Turn on auto answer in your data communications program or send the command ATS0 1 to your modem in terminal mode File transfer appears slower than it should e Ifyou are using a slow transfer protocol such as Xmodem or Kermit try Zmodem or Ymodem G instead e s your line noisy If there is static on your line the modem has to resend many blocks of data to ensure accuracy You must have a clean line for maximum speed e Ifyou are downloading a file compressed with MNP 5 hardware compression enabled try disabling data compression The transfer may be marginally slower with data compression enabled because hardware data compression cannot compress a file already compressed by an archiving program Data is being lost e Ifyou are using data compression be sure the serial port baud rate is set to a minimum of four times the data rate e Make sure the flow control method you selected in your software matches the method selected in the modem see AT commands amp Kn and Yan e Try entering the amp V View Parameters command making a screen print of the diagnostics listing and checking for parameters that may be unacceptable Garbage characters display
22. into the MIC IN jack 5 Touse a speaker or headphone with the modem insert the speaker or headphone plug into the LINE OUT jack Sound Card Considerations If you want speakerphone functions and the ability to record sound or WAV files through the sound card at the same time you need e Two stereo PC microphones e One stereo male to male patch cord e One sound card and optional speakers To connect a third party sound card 1 Obtain a stereo male to male patch cord at a local PC retail store 2 Place one end of the stereo male to male patch cord into the LINE OUT jack of the MultiModemZPX and the other end into the LINE IN jack of the sound card This allows you to hear the activity of the modem whether it is originating or answering a call or playing a recorded message 3 Place the stereo microphones do not use mono microphones far enough apart from each other to eliminate feedback e g one on each side of the monitor Make sure speakers are amplified with a power source either a battery or electrical source Plug the connector of both microphones into the MIC IN jack of the Sound Card and the MT5634ZPX Multi Tech Systems Inc MT5634ZPX User Guide 17 INTERNAL Chapter 3 Driver Installation Chapter 3 Driver Installation Step 4 Install the Modem Driver If you use Windows 95 98 Me 2000 you must install the modem driver which is installed using the Windows Plug and Play feature Note however that if y
23. is to be used with UL and cUL listed computers Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak To reduce the risk of fire use only No 26 AWG or larger Telecommunication line cord Installation Overview The MT5634ZPX board contains a four position DIP switch for COM port assignment and nine Berg jumpers for setting the IRQ address The DIP switches and jumpers are located in the upper left corner of the PC board as shown below The factory default for this board is Plug N Play automatic COM port and IRQ address assignment MT5634ZPX DIP Switches and Jumpers Installing the MultiModemZPX consists of six steps 1 2 3 6 Configuring the modem s DIP Switch and Jumper settings Installing the modem in the computer Connecting the modem to the telephone line ana optionally to an external speaker and microphone Installing the modem s software drivers Configuring your modem for country specific operation if you are using the Global build of the MT5634ZPX Configuring your communications software Note unless ctherwise noted the procedures which follow agoly
24. local area networks Although there are many protocols that do this IP refers to the global system of interconnecting computers It is a highly distributed protocol each machine only worries about sending data to the next step in the route Internetwork Packet Exchange IPX A NetWare communications protocol used to route messages from one node to another IPX packets include network addresses and can be routed from one network to another An IPX packet can occasionally get lost when crossing networks thus IPX does not guarantee delivery of a complete message Either the application has to provide that control or NetWare s SPX protocol must be used Interoperable Devices from different vendors that can exchange information using a standard s base protocol Interrupt Request A hardware signal that allows a device to request attention from a host The host typically invokes an interrupt service routine to handle the condition which caused the request VO Addresses Locations within the I O address space of your computer used by a device such as an expansion card a serial port or an internal modem The address is used for communication between software and a device IRQ Level Interrupt Request Level The notification a processor receives when another portion of the computer s hardware requires its attention IRQs are numbered so that the device issuing the IRQ can be identified and so IRQs can be prioritized Isochronous data I
25. onto your hard drive for future use The Global Wizard dialog box appears Click Next The Global Wizard searches for your modem and identifies it Click Next Select the country in which the modem will be used and then click Next Review your choice of country If it is correct click Next to configure the modem When Global Wizard announces that the parameters have been set click Finish to exit After completing your hardware and driver installation if you are using the Global build of the MT5634ZPX you must configure your modem for country specific operation Step 6 Install Data Communications Software Data communications software is designed to send and receive messages Multi Tech includes PhoneTools communications software with your modem However the modem will work with most data communications software To install Phone Tools insert the CD into the CD ROM drive click the Phone Tools icon You will be asked to choose your language The software automatically loads onto your PC Multi Tech Systems Inc MT5634ZPX User Guide 21 Chapter 4 Using Your Modem Operating Your MultiModemZPX If you re an experienced modem user you may only want to check your modem s settings for data compression error correction and so on You ll find you can get moving quite quickly by using a terminal window you may use HyperTerminal in Windows to issue the AT amp V cr command This command will list your modem s current config
26. public or private that can consist of one or more central offices established to serve a specified area An exchange typically has a single rate of charges tariffs that has previously been approved by a regulatory group Exchange Area A geographical area with a single uniform set of charges tariffs approved by a regulatory group for telephone services Calls between any two points within an exchange area are local calls See also Digital PBX PBX Exchange Termination ET The carrier s local exchange switch Contrast with Loop Termination LT Explicit Congestion Management The method used in frame relay to notify the terminal equipment that the network is overly busy The use of FECN and BECN is called explicit congestion management Some end to end protocols use FECN or BECN but usually not both options together With this method a congestion condition is identified and fixed before it becomes critical Contrast with implicit congesion Extended Super Frame ESF One of two popular formats for framing bits on a T1 line ESF framing has a 24 frame super frame where robbed bit signaling is inserted in the LSB bit 8 of the DS 0 byte of frames 6 12 18 and 24 ESF has more T1 error measurement capabilities than D4 framing Both ESF and B8ZS are typically offered to provide clear channel service E Failed Seconds A test parameter where the circuit is unavailable for one full second Failed Signal A T1 test param
27. single line at any time should not exceed 5 Multi Tech Systems Inc MT5634ZPX User Guide 43 Appendix B Updating Your Modem s Firmware Appendix B Updating Your Modem s Firmware Introduction Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However either the manufacturer or the user can change the firmware as bugs are fixed or new features are added Multi Tech System s Flash Wizard utility can be used in the Windows operating system to update flash your modem s firmware The Flash Wizard utility is available on the MT5634ZPX System CD or can be downloaded from Multi Tech s ftp site Upgrade Overview The upgrade flash procedure for the Windows operating system consists of the following steps 1 Identify the modem s model number and firmware version Identify the current version of the firmware Download the upgrade HEX file for your modem Extract the firmware upgrade HEX file Install The Flash Wizard Document your stored parameters Upgrade the modem s firmware using the HEX file and the Flash Wizard oN O dd Bb CO N Restore your parameters Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech modem to know whether you should update it 1 Run your favorite terminal program If yo
28. to both PP and non PnP ewviraments Multi Tech Systems Inc MT5634ZPX User Guide 13 Chapter 2 Hardware Installation Step 1 Configuring DIP Switches and Jumpers Windows Plug and Play The MultiModemZPX board is shipped from the factory pre configured for Plug and Play operation If you would like to use the Plug and Play feature you do not need to make any changes to the DIP switches or jumpers EZ HHHHBHHHE The MT5634ZPX Default PnP Settings These DIP Switches and Jumpers would have to be changed if you wanted to use non Plug and Play or if you did not have an available IRQ for the modem due to too many other devices attached to your PC Unlike an external modem the MultiModemZPX contains its own serial port When Windows detects the MultiModemZPX it assigns the next available COM port number to the device Since COM1 and COM2 are standard serial ports within Windows COM3 will typically be assigned to the MultiModemZPX serial port Windows also assigns the MultiModemZPX a port address and interrupt request IRQ number Because the number of IRGs is limited a computer with several accessories may not have an available IRQ for your new modem If that is the case you may have to decide which of the other devices you can modify or do without If you want to change the IRQ settings follow the directions below Checking Your IRQ Note Changing resource settings improperly can disable your hardware and can cause
29. to the switching of chunks of information for different users using statistical multiplexing to send them over the same transmission facility Parity bit An extra bit attached to each byte of synchronous data used to detect errors in transmission Permanent Virtual Circuit PVC A connection between two endpoints dedicated to a single user In ISDN PVCs are establised by network administration and are held for as long as the user subscribes to the service Physical Unit PU The component that manages and monitors the resources such as attached links and adjacent link stations associated with a node as requested by an SSCP via an SSCP PU session An SSCP activates a session with the physical unit in order to indirectly manage through the PU resources of the node such as attached links This term applies to type 2 0 type 4 and type 5 nodes only Pipe A logical abstraction representing the association between an endpoint on a device and software on the host A pipe has several attributes for example a pipe may transfer data as streams Stream Pipe or messages Message Pipe Plug and Play PnP A technology for configuring I O devices to use non conflicting resources in a host Resources managed by Plug and Play include l O address ranges memory address ranges IRQs and DMA channels Point of Presence POP The central office s end points of the long distance carriers Point to Point Protocol PPP A protocol that lets a
30. toll service offered by most long distance and local phone companies Incoming 800 call service or IN WATS and outgoing WATS are subscribed to separately but over the same line X X 25 ITU T s definition of a three level packet switching protocol to be used between packet mode DTEs and network DCEs X 25 corresponds with layer 3 of the 7 layer OSI model Y Yellow Alarm An error indication sent by the T1 device when it has not gotten a receive signal or cannot synchronize on the receive signal received Contrast Red Alarm and Blue Alarm Z Zero Byte Time Slot Interchange ZBTSI A method for allowing 64 Kbps unrestricted user data allowing all Os in the user data An alternative to but not as popular as B8ZS 60 INTERNAL Index Index A ASCII Conversion Chart 50 C Checking Your IRQ 14 Connectors LINE 16 LINE OUT 17 MIC IN 17 PHONE 17 Contents 12 D Data communications software 21 Dial Up Networking 23 AT commands 28 Windows 95 98 23 driver installation 19 E European Directive 42 F Fax Commands 28 Features Data 6 Fax 7 Voice 7 Firmware updating 44 Flash Wizard utility 44 G Global Wizard 21 47 Glossary 52 H Hardware Installation 13 HyperTerminal 22 Installation 12 installing the modem driver 19 Internet addresses 38 Microphones 17 modem driver installation 19 Multi Tech Internet sites 38 Multi Tech Systems Inc MT
31. tries to call you If you have call waiting disable it before each call In most telephone areas in North America you can disable call waiting by preceding the telephone number with 70 check with your local telephone company You can disable call waiting automatically by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the telephone number is dialed For example in Windows 95 98 software select Start Settings Control Panel and then Modems In the Modems Properties sheet select Multi Tech MT5634ZPX click Dialing Properties Check This location has call waiting and select the correct code for your phone service Note 70 is used only in the United States e If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line for the modem only Multi Tech Systems Inc MT5634ZPX User Guide 32 Chapter 6 Troubleshooting e Check for loose connections between the modem and the telephone jack e You may have a poor connection because of line conditions or the problem may have originated on the other end of the line Try again e Ifyou were online with a commercial online service it may have hung up because of lack of activity on your part or because you exceeded your time limit
32. with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed five Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the
33. your computer to malfunction or be inoperable Be aware that resource settings should be changed only by users with expert knowledge of computer hardware and hardware configurations Use the following procedure to check the assignments Windows has made for your modem 1 Click Start Settings Control Panel Double click the System icon 2 When the System Properties dialog box displays click the Device Manager tab A list of device types appears 3 Double click Modem to display a list of modems installed in your computer 4 Double click Multi Tech Systems MT5634ZPX The Modem Properties dialog box displays 5 Click the Resources tab and note the Conflicting Device list If there is a conflict between your modem and another device in your computer the information appears here For help in resolving a conflict click Start Help and then search the Help index for the Hardware Conflict Troubleshooter When finished click OK to exit the System Properties dialog box Multi Tech Systems Inc MT5634ZPX User Guide 14 Chapter 2 Hardware Installation 6 In Control Panel double click the Modems icon 7 If prompted enter the necessary dialing information for your location When the Modems Properties dialog box displays click the Diagnostics tab A list of ports and devices appears 8 Highlight the COM port associated with the Multi Tech MT5634ZPX Click More Info Clicking More Info causes Windows to send commands to and rece
34. 22 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D361 764 D355 658 D355 653 D353 598 D353 144 5 355 365 5 309 562 5 301 274 Other patents pending Technical Support Country By Email By Phone France support multitech fr 33 1 64 61 09 81 India support 9 multitechindia com 91 124 6340778 U K support Q multitech co uk 44 118 959 7774 U S and Canada support Q multitech com 800 972 2439 Rest of the World support multitech com 763 717 5863 Recording Your Modem Information Record the following information about your Multi Tech modem before calling Technical Support These numbers are printed on the bottom of the modem Modem Model No Modem Serial No Trademarks Trademarks of Multi Tech Systems Inc are as follows MultiMobile Multi Tech and the Multi Tech logo Windows Windows 95 98 NT and 2000 are trademarks of Microsoft All other trademarks are owned by their respective companies World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 U S A 763 785 3500 or 800 328 9717 U S Fax 763 785 9874 http www multitech com Contents Chapter 1 Introduction and Description eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees INIFOGUGHON eR m T TU 6 Product DOSGID ION fee hae tus ie iaa aia 6 Goncrale alla 6 Manual Organizaciones ita 8 Techhical Specificalons sar S AE
35. 5634ZPX User Guide Index O ordering replacement parts 38 P PhoneTools 21 R registering your product 37 Regulatory Compliance Canadian Limitations 41 Class B 41 Fax Branding 41 FCC Part 68 40 International Modem 43 Remote Configuration 25 Escape Character 26 Password 25 Removing Previous Modems 19 repair 35 replacement parts 38 S Safety Warnings 13 service 37 Sound Card 17 T TCP IP 23 Technical Specifications 9 technical support 38 Testing Your Modem 24 Answering Machine 25 Data 24 Fax 24 Troubleshooting Common Problems 30 troubleshooting 30 Troubleshooting Initial Checklist 30 W warranty 35 Y Your ISP 23 62
36. AEE ANE A iran 9 Chapter 2 Hardware Installation oooooonccicccnnncnncccccconononnononennnnnananannnnnrnnnnnos Hardware Installation Introducir iia 12 UnpackingyourMuliModemZPA croata iia 12 Salely WanindS EE E A A EA 13 installationiOvervio assai LIII IL UI LL LI S 13 Step 1 Configuring DIP Switches and Jumpers io 14 Step 2 Install the Modem into Your CombpVler ecce ttr pnt tetendit iaia 16 Step 3 Connect Your Modem to the Telephone Line ii 16 Chapter 3 Driver Installation cuocici morsaaiinaranincicaca unn a d a sul nena uS a aad ER aa aia Step 4 Install the ModemiDrivef ucraina rene ias 19 Chapter 4 Using Your Modem rrrrereeeeee cei nennen nennt rnnt nnns nant nna Step 5 Configure the Modem for Your Country Global Modem Only sss 21 Step 6 Install Data Communications SOftWalre ede eoe I iaia 21 Operating Your MiultlModetmi lP X css 22 Gonfiguring Windows Dial Up Networking rinata 23 Windows 95 98 Dial Up NetWoFkIng ose toute to il aa 23 Testing Your Modistas maca li R E las salio 24 Testing Data FUNGON S curiosa 24 Testing Fax FUNCION Sestao a 24 MultiModemZPX s Answering Machine Test escri ia aan 25 Remote Configura escu ds Dita 25 Basic POCO dU O re EU 25 OOO enterito Un 25 Ioue c irse 26 Chapter 5 AT Commands and Fax Commands
37. Audio Compressed Video at 500Kb s 10Mbp s High Speed Video Disk at 25 500 Mb s Multi Tech Systems Inc MT5634ZPX User Guide Glossary V V 25bis An ITU T standard for synchronous communications between a mainframe or host and a modem using HDLC or other character oriented protocol V 54 The ITU T standard for local and remote loopback tests in modems DCEs and DTEs The four basic tests are local digital loopback tests DTE send and receive circuits local analog loopback tests local modem operation remote analog loopback tests comm link to the remote modem and remote digital loopback tests remote modem operation Virtual Circuit A logical connection Used in packet switching wherin a logical connection is established between two devices at the start of transmission All information packets follow the same route and arrive in sequence but do not necessarily carry a complete address Ww Wide Area Network WAN 1 A network that provides communication services to a geographic area larger than that served by a local area network or a metropolitan area network and that may use or provide public communication facilities 2 A data communications network designed to serve an area of hundreds or thousands of miles for example public and private packet switching networks and national telephone networks Contrast with local area network LAN Wide Area Telecommunications Service WATS A low cost
38. Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges 5 Warning Notice No 111 or other calls can be made from this device during a mains power failure 6 This equipment may not provide for the effective hand over of a call to another device connected to the same line 7 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another For automatically answered incoming calls The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 8 For correct operation total of the RN s of all devices connected to a
39. INTERNAL Model MT5634ZPX Internal ISA Data Voice Fax Modem User Guide Multi lech Systems User Guide MT5634ZPX Internal ISA Voice Data Fax Modem S000117C Rev C Copyright This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright O 2000 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the content hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Date Description A 09 28 00 All pages released at Revision A B 11 20 08 Substitute the Plug and Play wizard directions Moved AT Commands and Fax Commands into a separate document C 06 22 04 Changed the temperature range on page 40 Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 D394 250 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 D374 2
40. MultiModemZPX incorporates V 90 K56flex modem technology which enables Internet connections at data rates up to 56 Kbps over standard telephone lines V 90 K56flex technology is able to propel data downstream from the Internet to your computer at speeds of up to 56 Kbps because data is digitally encoded instead of modulated Upstream transmission mostly keystroke and mouse commands from your computer to the central site continues to flow at the conventional data rate of 33 6 Kbps Nte Though this modem is capable of 56 Koos download performance line impaiments public teledure infrastructure and other external tedmmlogical factors ar tly weet meximum 56 Kbps connections Your MultiModemZPX offers interactive automatic dialing as well as command mode option configuration You can store two command line telephone numbers of up to 40 characters each in the modem s nonvolatile memory The modem pulse or tone dials and recognizes dial tones and busy signals for reliable call progress detection The modem can detect AT amp T calling card tones It is FCC Registered for connection to telephone networks without any Data Access Arrangements DAAs The MultiModem ZPX is a full featured internal data fax voice modem designed for Pentium computers in either Windows Plug and Play or non windows environments General features e Compliance with major ITU T TIA and EIA international standards to ensure compatibility with other modems e Distingu
41. NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem may be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem may be installed behind a company phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem may not recognize the dial tone and may treat it as an error Check with your in house telephone switch PBX personnel or the PBX system manual to see if you can change the internal dial tone If you can t change your modems initialization string to include X3 which makes the modem ignore dial tones e If the modem reports BUSY the other number may be busy Try again later BUSY also may indicate that 9 was not added to the phone number if required to dial 9 for an outside line If you are required to dial 9 to get an outside line the easiest way to dial it automatically using legacy software is to include it in the modem s dial prefix e g ATDTY the comma inserts a pause before the number is dialed If you have set up your connection through Dial Up Networking or another communications program find the dialing configuration dialog box that allows you to add a dia
42. P Select the IRQ for your COM port by moving the supplied shorting plug or jumper to the two pins below the desired IRQ number Select an address and an IRQ that does not conflict with others in your computer Supported IRQ values for the MT5634ZPX are 3 4 5 7 9 10 11 12and 15 Note The jumper must be in the default position IRQ3 for PnP Multi Tech Systems Inc MT5634ZPX User Guide 15 Chapter 2 Hardware Installation Step 2 Install the Modem into Your Computer Installing the MultiModemZPX requires you to open your computer Please consult your computer manual in addition to the following instructions 1 Turn off the computer and unplug it Failure to do so may result in damage to both the MultiModemZPX and the computer Do not turn on the computer until the instructions tell you to do so 2 Remove the cover from the computer as instructed in the computer manual 3 Select an empty 16 bit ISA expansion slot Remove the expansion slot cover and save the retaining screw 4 Before handling the MT5634ZPX discharge static in your body by touching a metal piece of the computer chassis Carefully remove the MultiModemZPX from its antistatic bag handling it only by the mounting bracket and edges Do not touch the gold plated connectors along the bottom edge 5 Place the MultiModemZPX directly above the expansion slot and gently but firmly push it into the connector until the card s retaining bracket is flush against the
43. PC user access TCP IP Internet memeber using an ISDN terminal adapter or a high speed modem over a standard phone line Polling Asking multiple devices one at a time if they have any data to transmit Port Point of access to or from a system or circuit For Universal Serial Bus the point where a Universal Serial Bus device is attached Primary Rate Interface PRI Used on ISDN In North America and Japan PRI is one 64Kbps D channel and 23 B channels Elsewhere it is one D channel and 30 B channels Primitive An abstract representation of interaction across the access points indicating that information is being passed between the service user and the service provider The OSI Reference Model defines four types of primitives Request Indication Response and Confirm Private Branch Exchange PBX A phone exchange located on the customer s premises The PBX provides a circuit switching facility for phone extension lines within the building and access to the public phone network See also Exchange 57 PROM Programmable Read Only Memory pronounced prom A permanent memory chip that can be programmed or filled by the customer after by the manufacturer has set initial values Contrast with ROM Protocol 1 A set of semantic and syntactic rules that determines the behavior of functional units in achieving communication 2 In Open Systems Interconnection architecture a set of semantic and syntactic rules that determin
44. When the system restarts move the upgrade file downloaded from the web site to the Flash Wizard utility directory on your computer s hard drive In Windows double click the self extracting update file The extracted files include the HEX file used to update your modem Multi Tech Systems Inc MT5634ZPX User Guide 45 Appendix B Updating Your Modem s Firmware Step 6 Document Your Stored Parameters Before you flash your modem it is important that you record the parameters that are currently stored in your modem so you can reprogram it after flashing 1 Run your favorite terminal program 2 Inthe program s terminal window type AT amp V and press Enter to list your modem s current parameters 3 Record your parameters by saving the screens and sending them to your printer 4 Close the terminal program Step 7 Upgrade the Modem s Firmware CAUTION If you are using Windows NT you must disable Windows RAS and Microsoft Fax Service before upgrading the modem s firmware To disable RAS and your Fax service Windows NT Only Click Start Settings Control Panel then double click Services Select Remote Access Server and click Startup Select Manual as the Start Up Type and click OK If you are using a Fax service in NT change its Start Up Type to Manual Using the Flash Wizard 1 Use Windows Explorer to copy the new Hex file which you downloaded from the Multi Tech web site to the folder in which the Flash Wiz
45. al Support Multi Tech Systems Inc Warranty amp Repairs Policies Warranty Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is
46. andle more than one transaction concurrently This is contrasted to the case where a single transaction is accepted and completely processed befor the next transaction processing is started 56 N Network A group of computers connected by cables or other means and using software that enables them to share equipment Such as printers and disk drives to exchange information Node Any point within a network which has been assigned an address O OHCI OpenHCI Open Host Controller Interface Specification for USB All transfers on the USB are initiated by the host system s host controller The host controller is responsible for controlling traffic on the USB and can be appropriately programmed to transfer data to and from USB devices This is typically a PCI device that can be programmed to run a given schedule of transfers on the USB and bus master the results into memory for processing by the host software There are currently two standards for host controllers OpenHCI OHCI or Open Host Controller Interface and UHCI Universal Host Controller Interface Both these standards define register level interfaces of the host controller to PCI bus Bandwidth allocation over the USB is software managed and is done by the programming of the host controller Object Oriented A method for structuring programs as hierarchically organized classes describing the data and operations of objects that may interact with other objects Office Channel U
47. ard program was installed 2 Click Start Programs Flash Wizard to start the firmware update process The program begins by identifying devices attached to your computer 3 The Wizard displays a list of installed devices able to be flashed with the update You may update more than one device in a single procedure Select the device s you d like to update and click Next to continue 4 Next the Firmware Update Wizard displays current firmware version information The top portion of the window provides port version and country identification for the firmware currently installed on your device s The Hex File list box displays the firmware versions available for updating your modem a If your modem s firmware version number matches or is higher than the version number listed in the Hex File list click Cancel to end the update process b If your modem s firmware version number is lowerthan the firmware version shown in the Hex File list continue with the update process Select the port for the device you are updating Use the list box to select the latest Hex file version number for your country and click Next 5 The Firmware Update Wizard displays a progress indicator and begins updating your devices with the new firmware version When the Wizard finishes the update the progress indicator status changes to Programming Complete and the Finish button becomes active Click Finish to complete the update 6 When the update c
48. be initiated locally or remotely via a telecommunications device The tested device decodes and encodes a received test message then echoes the message back The results are compared with the original message to determine if corruption occurred en route Digital PBX A Private Branch Exchange that operates internally on digital signals See also Exchange Digital Service level 0 DSO The world wide standard speed 64 Kbps for digital voice conversation using PCM pulse coded modulation Digital Service level 1 DS1 The 1 544M bps voice standard derived from an older Bell System standard for digitized voice transmission in North America The 1 544M bps consists of 24 digitally encoded 64 Kbps voice channels north America and 2 048M bps 30 channels elsewhere Digital Signal A discrete or discontinuous signal e g a sequence of voltage pulses Digital devices such as terminals and computers transmit data as a series of electrical pulses which have discrete jumps rather than gradual changes Digital Signaling Rates DSn A hierarchical system for transmission rates where DSO is 64 Kbps equivalent to ISDN B channel and DS1 is 1 5 Mbps equivalent to ISDN PRI Digital Transmission A method of electronic information transmission common between computers and other digital devices Analog signals are waveforms a combination of many possible voltages A computer s digital signal may be only high or low at any
49. cies and short wavelength signals yield high frequencies Foreign Exchange FX A CO trunk with access to a distant CO allowing ease of access and flat rate calls anywhere in the foreign exchange area Foreign Exchange Office FXO Provides local telephone service from a CO outside of foreign to the subscriber s exchange area In simple form a user can pick up the phone in one city and receive a tone in the foreign city Connecting a POTS telephone to a computer telephony system via a T1 link requires a channel bank configured for the FX connection To generate a call from the POTS set to the computer telephony system a FXO connection must be configured Foreign Exchange Station FXS See FX FXO To generate a call from the computer telephony system to the POTS set an FXS connection must be configured Forward Explicit Congestion Notification FECN A bit that tells you that a certain frame on a particular logical connection has encountered heavy traffic The bit provides notification that congestion avoidance procedures should be initiatedin the same direction of the received frame See also BECN Backward Explicit Congestion Notification Function A Universal Serial Bus device that provides a capability to the host For example an ISDN connection a digital microphone or speakers G Gateway 1 A functional unit that interconnects two computer networks with different network architectures A gateway connects networ
50. details The ringer equivalence number REN is used to determine the quantity of devices which may be connected to the telephone line Excessive REN s on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the REN s should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total REN s contact the local telephone company If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment the model of which is indicated below please contact MultiTech Systems Inc at the address shown below for details of how to have repairs made If the equipment is causing harm to the network the telephone company may request you to remove the equipment from the n
51. e MT5634ZPX can find Fax Class 1 and Fax Class Class 2 Reference Guides on the MT5634ZPX CD as well as the Multi Tech Web site Multi Tech Systems Inc MT5634ZPX User Guide 28 INTERNAL Chapter 6 Troubleshooting Chapter 6 Troubleshooting Introduction to Troubleshooting This chapter describes common problems you may have with your modem and how to solve them If you are unable to make a successful connection or if you experience data loss or garbled characters during a connection use the nitial Checklist below to begin the troubleshooting process If the problem is not resolved after going through the Initial Checklist review the Common Problems section for further troubleshooting recommendations If you are still unable to make a successful connection refer to Chapter 7 for information on how to reach a technical support technician via our toll free telephone number or the Internet Make certain you ve completed the Recording Modem Information section in Chapter 7 before contacting a technician Initial Checklist The following checklist will help to ensure the modem has been properly set up e Make sure the COM port you chose during setup matches the COM port set in your communications software See Chapter 4 for more information e Check that the phone cord between the modem s LINE jack and the wall jack is undamaged and firmly connected to both e If you have modem with voice capabilities and have connected a telephone t
52. e for use when creating a Dial Up connection Windows 95 98 Dial Up Networking Note Before beginning make certain Dial Up Networking and TCP IP are installed on your computer 1 To begin your set up a In Windows 95 Click Start Programs Accessories Dial Up Networking b In Windows 98 Click Start Programs Accessories Communications Dial Up Networking c To set up a Dial Up Networking connection within Windows 2000 select Start Settings Network and Dial up Connections 2 Then follow the Dial Up Networking Wizard directions Multi Tech Systems Inc MT5634ZPX User Guide 23 Chapter 4 Using Your Modem Testing Your Modem Testing Data Functions You can test your modem s data transfer functions by logging on to Multi Tech s Web site to register your modem Note This procedure assumes you have set up a successful dial up Internet connection and you have a web browser installed on your computer 1 Make your connection to the Internet 2 Goto http www multitech com register 3 Complete and submit the form Testing Fax Functions Test your modem s fax capabilities by sending a fax to Multi Tech or to a fax machine in your office Windows 95 98 and 2000 include a faxing application If you are using Windows NT and want to fax from your computer you will need to install a third party faxing application The Windows fax application can act as a stand alone fax program or it can be used to
53. e for your Multi Tech product http www multitech com COMPANY offices DEFAULT ASP In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instructions on any international shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units will be shipped freight collect unless other arrangements are made in advance Multi Tech Systems Inc MT5634ZPX User Guide 37 Chapter 7 Warranty Service and Technical Support Please direct questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you as listed at http www multitech com COMPAN Y offices DEFAULT ASP or e mail tsupport multitech com When calling the U S please direct questions regarding repair expediting receiving shipping b
54. e the behavior of entities in the same layer in performing communication functions 3 In SNA the meanings of and the sequencing rules for requests and responses used for managing the network transferring data and synchronizing the states of network components 4 Synonymous with line control discipline PSTN Public Switched Telephone Network A worldwide public voice telephone network that is used as a telecommunications medium for the transmission of voice data and other information Public Data Network PDN A packet switched network that is available to the public for individual subscriber use Typically controlled by a government or a national monopoly Public Switched Telephone Network PSTN The group of circuit switching voice carriers which are commonly used as analog data communications services Pulse Code Modulation PCM 1 In data communication variation of a digital signal to represent information for example by means of pulse amplitude modulation PAM pulse duration modulation PDM or pulse position modulation PPM 2 Transmissions of analog information in digital form through sampling and encoding the samples with a fixed number of bits Pulse dialing One of two methods of dialing a telephone usually associated with rotary dial phones Compare with tone dialing Q Quantizing The process of analog to digital conversion by assigning a range from the contiguous analog values to a discrete number
55. ech co uk 44 118 959 7774 U S A Canada tsupport multitech com 800 972 2439 Rest of world tsupport multitech com 763 717 5863 Please note the status of the modem before contacting Technical Support Status information can include the state of the LED indicators screen messages diagnostic test results problems with a specific application etc Internet Sites Multi Tech is a commercial provider on the Internet Multi Tech has a Web site at http www multitech com and an ftp site at fip ftp multitech com Multi Tech Systems Inc MT5634ZPX User Guide 38 INTERNAL Appendixes Appendix A Regulatory Compliance Appendix A Regulatory Compliance FCC Part 68 Telecom Analog Modem 1 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company As indicated below the suitable jack Universal Service Order Code connecting arrangement for this equipment is shown If applicable the facility interface codes FIC and service order codes SOC are shown A FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for
56. er It also provides information on safety warnings and describes how to install the modem in your computer and connect it to a telephone telephone line microphone and speaker Chapter 3 Driver Installation Chapter 3 describes how to install the modem s drivers under various operating systems This chapter also describes the process for configuring your modems initial setup for operation within your country Chapter 4 Using your Modem In this chapter instructions are provided for configuring your communications software and Windows Dial up Networking The chapter also describes several tests which can assist you in confirming that your modem is installed properly Chapter 5 AT Commands S Registers and Result Codes Chapter 5 refers you to separate reference guides e AT commands S Registers and Result Codes e Fax Commands Class 1 e Fax Commands Class 2 Chapter 6 Troubleshooting The troubleshooting chapter describes common problems you may have with your modem and how to solve them Chapter 7 Warranty Service and Technical Support This chapter provides information on the terms of your warranty and describes how to get help with your modem from Multi Tech Systems Technical Support group Appendix Appendix A Regulatory Compliance Appendix B Updating Your Modem s Firmware Appendix C Global Wizard Configuration Utility Appendix D ASCII Conversion Chart Multi Tech Systems Inc MT5634ZPX User Guide 8 Technical S
57. es status information exchange Local Loop A transmission path typically twisted pair wire between an individual subscriber and the nearest public telecommunications network switching center The wires provide ISDN service but require an NT1 at the user end and an LT at the network end AKA loop or subscriber loop Logical Link Control LLC2 In a local area network the protocol that governs the exchange of transmission frames between data stations independently of how the transmission medium is shared The LLC2 protocol was developed by the IEEE 802 commitee and is common to all LAN standards Logical Unit LU A type of network accessible unit that enables end users to gain access to network resources and communicate with each other Long Haul The T1 element that connects to the Access portion of the long distance company s LDC s central office The LDC is commonly called the point of presence POP Each LDC has a number of POPs located throughout the country The LDC is also called an IEC Inter Exchange Carrier Long Haul Communications The type of phone call reaching outside of a local exchange LE M Management Information Base MIB A database of network management information used by the Common Management Information Protocol CMIP and the Simple Network Management Protocol SNMP Megacom An AT amp T service with a normal WATS line typically T1 between the customer premise and the AT amp T servi
58. ession Automatic speed detection and switching between available speeds In adverse line conditions the modem falls back from its current operating speed to the next reliable slower speed in 2400 bps decrements V 34 mode If conditions improve the modem falls forward to the fastest reliable speed in 2400 bps increments In V 90 K56flex mode modem falls back and falls forward in increments of 2000 bps Full duplex operation over dial up lines automatic dialing automatic or manual answer Software XON XOFF hardware RTS CTS Fully AT command compatible autodial redial pulse or tone dial dial pauses call status display auto parity and data rate selection keyboard controlled modem options nonvolatile memory and on screen displays for modem parameters 40 characters FSK at 300 bps DPSK at 1200 bps QAM at 2400 4800 and 9600 bps non trellis QAM with trellis coded modulation TCM at 9600 12 000 14 400 16 800 19 200 21 600 24 000 26 400 28 800 31 200 33 600 and 56 000 bps V 21 CH2 FSK at 300 bps V 27ter DPSK at 4800 and 2400 bps V 29 QAM at 9600 and 7200 bps V 17 TCM at 14400 12000 9600 and 7200 bps Carrier Frequencies V 34 V 90 K56flex Carrier Frequencies V 32terbo V 32bis V 32 Carrier Frequencies ITU T V 22bis V 22 or Bell 212A Standard 2400 amp 1200 bps Carrier Frequencies Bell 103 300 bps Fax Carrier Frequencies Diagnostics Transmit Level Frequency Stability Rece
59. eter logged when there are more than 9 SES Severely Errored Seconds Fax facsimile Refers to the bit mapped rendition of a graphics oriented document fax or to the electronic transmission of the image over telephone lines faxing Fax transmission differs from data transmission in that the former is a bit mapped approximation of a graphical document and therefore cannot be accurately interpreted according to any character code Firmware A category of Memory chips that hold their content without electrical power they include ROM PROM EPROM and EEPROM technologies Firmware becomes hard software when holding program code Foreground The application program currently running on and in control of the PC screen and keyboard The area of the screen that occupies the active window Compare with background Fractional T1 FT1 A digital data transmission rate between 56 Kbps DSO rate and 1 544M bps the full T1 rate in North America FT1 is typically provided on 4 wire two copper pairs UTP Often used for video conferencing imaging and LAN interconnection due to its low cost and relatively high speed FT1 rates are offered in 64 Kbps multiples usually up to 768 Kbps 54 Frequency A characteristic of an electrical or electronic signal which describes the periodic recurrence of cycles Frequency is inversely proportional to the wavelength or pulse width of the signal i e long wavelength signals have low frequen
60. etwork until the problem is resolved No repairs are to be made by you Repairs are to be made only by MultiTech Systems or its licensees Unauthorized repairs void registration and warranty This equipment should not be used on party lines or coin lines If so required this equipment is hearing aid compatible Manufacturer MultiTech Systems Inc Trade Name MultiModemZPX Model Number MT5634ZPX FCC Registration Number AU7USA 32234 M5 E Ringer Equivalence 0 4B Modular Jack USOC RJ 11C Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 800 328 9717 763 785 3500 763 785 9874 FAX Multi Tech Systems Inc MT5634ZPX User Guide 40 Appendix A Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains the following information e Date and time the message is sent dentification of the business or other entity or other individual sending the message Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used
61. even impossible The uses for SVD are telecommuting videoconferencing distant learning tech support etc Stop Bit One of the variables used for timing in asynchronous data transmission Depending on the devices each character may be trailed by 1 1 5 or 2 stop bits Switched Virtual Circuit SVC A data transmission type where the connection is maintained only until the call is cleared Switched Line In communications a physical channel established by dynamically connecting one or more discrete segments This connection lasts for the duration of the call after which each segment can be used as part of a different channel Contrast with leased line 58 Switched Network A network in which a temporary connection is established from one point via one or amore segments Synchronous Data Link Control SDLC A discipline conforming to subsets of the Advanced Data Communications Control Procedures ADCCP of the American National Standards Institute ANSI and High level Data Link Control HDLC of the International Organization for Standardization for managing synchronous code transparent serial by bit information transfer over a link connection Transmission exchanges may be duplex or half duplex over switched or nonswitched links The configuration of the link connection may be point to point multipoint or loop Synchronous Transmission The transmission of data which involves sending a group of characters in a packet This is a
62. g box verify the correct device is highlighted and select Yes Click Next to continue The Completing the Add Remove Hardware Wizard indicates Windows has successfully uninstalled the device Click Finish to complete the removal of the device Note If you are removing a Plug and Play device from Windows you must physically remove the device from the computer or Windows will request driver installation each time the system starts Multi Tech Systems Inc MT5634ZPX User Guide 19 INTERNAL Chapter 4 Using Your Modem Chapter 4 Using Your Modem Step 5 Configure the Modem for Your Country Global Modem Only Different countries have different requirements for how modems must function Therefore before you use your modem you must configure it to match the defaults of the country in which you are using it You can use one of two configuration methods v Using the Global Wizard to Configure Your Modem v Using AT Commands to Configure Your Modem Using the Global Wizard to Configure Your Modem For Global Modems Only The Global Wizard configuration utility is recommended for computers running Windows95 98 Me 2000 XP 1 No om p Insert the MT5634ZPX CD into the CD ROM drive The Autorun dialog box appears Click Initial Setup and Country Selection Choose either Run Global Wizard from CD This will not load the wizard onto your hard drive or Install Global Wizard on the HD This will install the wizard
63. given time Therefore digital signals may be cleaned up noise and distortion removed and amplified during transmission Digitize To convert an analog signal to a digital signal DIP switch pronounced dip switch A set of tiny toggle Switches built into a DIP dual in line package used for setting configurable parameters on a PCB printed circuit board Downstream The direction of data flow from the host or away from the host A downstream port is the port on a hub electrically farthest from the host that generates downstream data traffic from the hub Downstream ports receive upstream data traffic Driver When referring to hardware an I O pad that drives an external load When referring to software a program responsible for interfacing to a hardware device that is a device driver Drop and Insert The process where a portion of information carried in a transmission system is demodulated Dropped at an intermediate point and different information is included Inserted for subsequent transmission DTE Data Terminal Equipment A term used to include any device in a network which generates stores or displays user information DTE is a telecommunications term which usually refers to PCs terminals printers etc DTMF Dual Tone MultiFrequency A generic push button concept made popular by AT amp T TouchTone DWORD Double word A data element that is 2 words 4 bytes or 32 bits in size Dynamic Insertion and Remova
64. ications port on a PC Congestion A network condition where there is too much data traffic The ITU 1 233 standard defines congestion managemennt in terms of speed and burstiness Congestion notification The function in frame relay that ensures that user data transmitted at a rate higher than the CIR are allowed to slow down to the rate of the available network bandwidth Consecutive Severely Errored Seconds CSES An error condition that occurs when from 3 to 9 SES Severely Errored Seconds are logged consecutively Multi Tech Systems Inc MT5634ZPX User Guide Glossary Customer Premise Equipment CPE The generic term for data comm and or terminal equipment that resides at the user site and is owned by the user with the following exclusions Over voltage protection equipment inside wiring coin operated or pay telephones company official equipment mobile telephone equipment 911 equipment equipment necessary for the provision of communications for national defense or multiplexing equipment used to deliver multiple channels to the customer D Data Communications Equipment DCE Any device which Serves as the portal of entry from the user equipment to a telecommunications facility A modem is a DCE for the telephone network PSTN that is commonly on site at the user s premises Packet Switched Networks have another level of DCE which is most often located at a central office Data Link Connection Identifier DLCI
65. illing etc to our Repair Accounting department at 763 717 5631 in the U S A or e mail mtsrepair 9 multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis International Distributors Procedures for international distributors of Multi Tech products are on the Distributor Web site at http www multitech com PARTNERS ogin Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info Othesupplynet com Internet http www thesupplynet com Technical Support Multi Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit please call 800 972 2439 USA and Canada or 763 785 3500 international and local Please have modem information available You can also contact Technical Support by e mail at the following addresses Country Email Telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 6340778 U K support multit
66. ine register level interfaces of the host controller to PCI bus Bandwidth allocation over the USB is software managed and is done by the programming of the host controller UNIX An operating system developed by Bell Laboratories that features multiprogramming in a muti user environment Universal Serial Bus A collection of Universal Serial Bus devices and the software and hardware that allow them to connect the capabilities provided by functions to the host Universal Serial Bus Device Includes hubs and functions See device Universal Serial Bus Driver The host resident software entity responsible for providing common services to clients that are manipulating one or more functions on one or more Host Controllers Universal Serial Bus Interface The hardware interface between the Universal Serial Bus cable and a Universal Serial Bus device This includes the protocol engine required for all Universal Serial Bus devices to be able to receive and send packets Unshielded Twisted Pair UTP Telephone type wiring Tansmission media for 10Base T Upstream The direction of data flow towards the host An upstream port is the port on a device electrically closest to the host that generates upstream data traffic from the hub Upstream ports receive downstream data traffic USB See Universal Serial Bus USBD See Universal Serial Bus Driver USB Performance categories Low Speed Interactive Devices at 10 100 Kb s Medium Speed Phone
67. iring method used for LAN and telephone applications also called UTP wiring Type A The upstream USB Type A connector A Type A Connector is for those devices on which the external cable is permanently attached Connectors for USB come in two designs the A and B types Upstream connections computer hub input etc are made using the A type connector downstream connections peripherals hub outputs are made using the B type connector The USB spec defines two types of connectors to protect the bus from illegal topologies e g connecting one downstream port back to another etc and to prevent end user confusion This allows end users to easily attach the correct connectors to peripherals and ports Type A Plug and receptacle are to be used for those devices on which the external cable is permanently attached to devices such as Keyboard mouse and hubs Series B Plug and receptacle are to be used for those devices that require an external detachable cable such as printers scanners and modems 59 Type B The uplink USB Type B connector A Type B Connector is for detachable external cables Allows for double ended cable assemblies Connectors for USB come in two designs the A and B types Upstream connections computer hub input etc are made using the A type connector downstream connections peripherals hub outputs are made using the B type connector The USB spec defines two types of connectors to protect the
68. ishes data fax and voice calls e Easy Windows Plug and Play PnP e Compliance with the V 80 standard allowing video conferencing over analog telephone lines with any H 324 video phone system Data e Supports V 90 K56flex for data transmission speeds up to 56 Kbps while maintaining compatibility with lower speed modems Note The V 90 K56flex standard asymmetrically transfers data client downloads at speeds up to 56 Koos client uploads at speeds up to 33 6 Koos e Supports the enhanced ITU T V 34 standard with data transmission speeds to 33 6 Kbps while also maintaining compatibility with lower speed modems Multi Tech Systems Inc MT5634ZPX User Guide 6 Chapter 1 Introduction and Description e Supports V 90 K56flex speeds plus 33 6K 31 2K 28 8K 26 4K 24K 21 6K 19 2K 16 8K 14 4K 12K 9 6K 7 2K 4 8K 2 4K 1 2K and 0 300 bps e Automatic fallback to slower speeds in noisy line conditions and fall forward to faster speeds as conditions improve line quality monitoring e ITU V 42 LAP M and MNP Class 3 and 4 error correction e ITU V 42bis 4 to 1 and MNP 5 2 to 1 data compression e H 324 compliant videophone ready e Automatic disabling of compression when transferring already compressed files e Autodial redial pulse rotary and touch tone dial e Dial tone and busy signal detection for reliable call progress detection e Distinctive ring support to route voice data or fax calls on a single phone line e Pl
69. ive responses from the modem The system also displays information about the modem s COM port 9 Write down the modem s port interrupt address and highest speed You will need this information to configure egacy nonWindows communications software you install Port COM Interrupt Address Speed 10 Click the General tab Select Multi Tech Systems MT5634ZPX and click Properties to review the modem s default communications settings Do not change any settings unless you have special requirements 11 From General tab click Dialing Properties and review your dialing settings If you are required to dial 9 to get an outside line type 9 in the local and long distance boxes If you have call waiting service disable it to prevent it from interrupting a data or fax transmission When finished click OK to exit the Modems Properties dialog box The Four Position DIP Switch DIP Position Effect 1 Open Up Selects Plug and Play Closed Down Selects Non Plug and Play 2 amp 3 2 Open Base Address 3F8 COM1 3 Open 2 Closed Base Address 2F8 COM2 3 Open 2 Open Base Address 3E8 COM3 3 Closed 2 Closed Base Address 2E8 COM4 3 Closed 4 Reserved for future use Factory Default Setting After you have selected the desired COM Port via the 4 position DIP Switch you must assign an IRQ address by placing the IRQ jumper in the correct position The figure which follows shows the jumper and DIP switch in the default position for Pn
70. iver Sensitivity AGC Dynamic Range Serial Interface Bus Type Connectors Cables Environmental Dimensions Limited Warranty Multi Tech Systems Inc MT5634ZPX User Guide Chapter 1 Introduction and Description 1600 1646 1680 1800 1829 1867 1920 1959 2000 Hz 1800 Hz Transmit Originate 1200 Hz Transmit Answer 2400 Hz Receive Originate 2400 Hz Receive Answer 1200 Hz 1270 Hz mark 1070 Hz space 2225 Hz mark 2025 Hz space 2225 Hz mark 2025 Hz space 1270 Hz mark 1070 Hz space V 21 CH2 half duplex 1650 Hz mark 1850 Hz space for Transmit Originate 1650 Hz mark 1850 Hz space for Transmit Answer V 27ter 1800 Hz Originate Answer V 29 QAM 1700 Hz Originate Answer V 17 TCM 1800 Hz Originate Answer Transmit Originate Transmit Answer Receive Originate Receive Answer Power on self test POST and local analog loop Transmit level varies by country where the device is used 0 01 43 dB under worst case conditions 43 dB ITU T V 24 V 28 16 bit ISA or EISA Two RJ 11 phone jacks and two plugs for microphone and speakers One RJ 11 phone cable Temperature range 0 to 40 C 32 to 104 F humidity range 20 90 non condensing 0 7 W x 4 8 H x 5 8 L 1 8 cm x 12 2 cm x 14 7 cm 10 years 10 INTERNAL Chapter 2 Hardware Installation Chapter 2 Hardware Installation Hardware Installation Introduction This chapter describes how to install the MultiModemZPX ha
71. ks or systems of different architectures A bridge interconnects networks or systems with the same or similar architectures 2 A network that connects hosts Graphical User Interface GUI A type of computer interface consisting of a visual metaphor of a real world scene often of a desktop Within that scene are icons representing actual objects that the user can access and manipulate with a pointing device H Handshaking A process that two modems go through at the time of call setup to establish synchronization over the data communications link It is synchronization and negotiation process accomplished by the exchange of predefined mutually recognized control codes Hexadecimal A base 16 numbering system used to represent binary values Hex uses the numbers 0 9 and the letters A F usually notated by an h e g 4CF h read four charley fox hex The result is that one hex digit represents a 4 bit value High level Data Link Control HDLC An ISO standard bit oriented data communications protocol that provides nearly error free data transfers Host The host computer system where the Universal Serial Bus host controller is installed This includes the host hardware platform CPU bus etc and the operating system in use Host Controller The host s Universal Serial Bus interface A hardware device that provides the interface to the Host Controller Driver HCD and the USB bus Host Controller Driver HCD
72. l the ability to attach and remove devices while the host is in operation E E amp M A telephony trunking system used for either switch to Switch or switch to network or computer telephone system to Switch connection EIA The Electronics Industries Association is a trade organization in Washington DC that sets standards for use of its member companies See RS 232 RS 422 RS530 Multi Tech Systems Inc MT5634ZPX User Guide Glossary Encapsulation A technique used by network layer protocols in which a layer adds header information to the protocol data unit from the preceding layer Also used in enveloping one protocol inside another for transmission For example IP inside IPX End User The user of a host Endpoint See Device Endpoint Endpoint Address The combination of a Device Address and an Endpoint Number on a Universal Serial Bus device Endpoint Number A unique pipe endpoint on a Universal Serial Bus device Ethernet A 10 megabit baseband local area network that allows multiple stations to access the transmission medium at will without prior coordination avoids contention by using carrier sense and deference and resolves contention by using collision detection and transmission Ethernet uses carrier sense multiple access with collision detection CSMA CD Excess Zeros A T1 error condition that is logged when more than 15 consecutive Os or fewer than one 1 bit in 16 bits occurs Exchange A unit
73. l prefix Enter 9 as the prefix when dialing For example in Windows 95 98 select Start Settings Control Panel and then Modems In the Modems Properties sheet select the appropriate modem model e g Multi Tech MT5634ZPX click Dialing Properties and type 9 in the local and long distance boxes in the How I dial from this location box e If the modem reports NO ANSWER the other system has failed to answer or you may have dialed a wrong number Check the number e Ifthe modem reports NO CARRIER the phone was answered at the other end but no modem connection was made You may have dialed an incorrect number and a person answered instead of a computer A NO CARRIER message may also indicate the modem you are calling is turned off or the software on the receiving end is faulty or incorrectly configured Check the number and try again or try calling another system to make sure your modem is working You may also try calling the modem s phone number from your telephone If you hear harsh sounds a modem is answering the call If the modem is answering the modems may be having problems negotiating due to modem incompatibilities or line noise Try the call again connecting at a lower speed by setting register S37 to a lower rate e g by typing ATS37 11 in the terminal window and pressing Enter The modem disconnects while online e Ifyou have call waiting on the same phone line as your modem it may interrupt your connection when someone
74. m by sending it an ATZ or AT amp F command in terminal mode If using legacy software software designed for an older operating system make sure the initialization string includes amp F as the first command to cancel any eftover commands that could interfere with the modem s operation For more information on initialization strings refer to Chapter 5 If you don t get an OK the problem may still be in the communications software Make sure you have properly configured the port in your communications software Most legacy prior to Windows 95 communications programs connect to the COM port when the software loads and remain connected until the program terminates Some programs can disconnect without exiting the program If this is the case try issuing the software s connection command If more than one communications program is open they may conflict with each other Make sure all other communications programs are closed and try to make the connection again If using legacy software the COM port setting may not match the COM port that Windows assigned Compare the COM port setting in your software to the COM port reported in Windows To view your modem COM port settings In Windows 95 98 select Start Settings Control Panel IModems and then Diagnostics In Windows NT select Start Settings Control Panel IModems Click Properties In Windows 2000 click Start Settings Control Panel IModem and Phone Options Proper
75. m the channel carrying the information e g the voice data video signal is separate from the carrier signal Dialing and various other supervisory signals are included in the signaling element Contrast In band signaling Out of Frame OOF A T1 alarm condition that is logged on the loss of 2 3 or 4 of 5 consecutive FT framing bits Multi Tech Systems Inc MT5634ZPX User Guide Glossary P Packet 1 In data communication a sequence of binary digits including data and control signals that is transmitted and switched as a composite whole The data control signals and possibly error control information are arranged in a specific format 2 Synonymous with data frame 3 In TCP IP the unit of data passed across the interface between the Internet layer and the link layer A packet includes an IP header and data A packet can be a complete IP datagram or a fragment of an IP diagram 4 In X 25 a data transmission information unit A group of data and control characters transferred as a unit determined by the process of transmission Commonly used data field lengths in packets are 128 or 256 bytes 5 The field structure and format defined in the CCITT X 25 recommendation Packet Assembler Dissembler PAD Used by devices to communicate over X 25 networks by building or stripping X 25 information on or from a packet Packet Data The information format packetized used for packet mode calls Packet Mode Refers
76. mber assigned by the telco the number listed in the phone directory and also provided by Directory Assistance Some devices can have more than one LDN such as ISDN devices that have one LDN for voice and another LDN for data Local Area Network LAN 1 A computer network located on a user s premises within a limited geographical area Communication within a local area network is not subject to external regulations however communication across the LAN boundary may be subject to some form of regulation 2 A LAN does not use store and forward techniques 3 A network in which a set of devices are connected to one another for a communication and that can be connected to a larger network Local Access and Transport Area LATA A post divestiture geographical area generally equivalent to a Standard Metropolitan Statistical Area At divestiture the territory served by the Bell System was divided into approximately 161 LATAs The Bell Operating Companies BOCs provide Intra LATA services Multi Tech Systems Inc MT5634ZPX User Guide Glossary Local Exchange Carrier LEC The local phone company which provides local i e not long distance transmission services AKA telco LECs provide T1 or FT1 access to LDCs unless the T1 circuit is completely intra LATA Inter LATA T1 circuits are made up of a combination of Access and Long Haul facilities Local Management Interface LMI A specification for frame relay equipment that defin
77. nal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances 2 Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair 8 This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers 4 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the Telecom
78. nformation delivered in a continuous stream at a steady rate ISA Industry Standards Architecture pronounced ice a The classic 8 or 16 bit architecture introduced with IBM s PC AT computer ISDN Integrated Services Digital Network An International telecommunications standard for transmitting voice video and data over a digital communications line ISDN is a world wide telecommunications service that uses digital transmission and switching technology to support voice and digital data communications Frame relay was partially based on ISDN s data link layer protocol LAPD Frame relay can be used to transmit across ISDN services offering circuit switched connection at 64 Kbps and higher speeds Contrast Public Switched Telephone Network PSTN 55 ITU TSS formerly CCITT International Telecommunications Union Telecommunications Sector the United Nations organization that prepares standards Recommendations for resolving communications issues and problems J No Entries K Key Telephone System KTS Phone devices with multiple buttons that let you select incoming or outgoing CO phone lines directly Similar in operation to a PBX except with a KTS you don t have to dial a 9 to call outside the building Key Service Unit KSU A small device containing the switching electronics for a business key telephone system KTS Key Set A phone set with several buttons for call holding line pickup intercom autodiali
79. ng etc Also called a touchtone phone Ericsson and a KTS Key Telephone Set L LAPB Link Access Procedure Balanced based on the X 25 Layer 2 specification A full duplex point to point bit synchronous protocol commonly used as a data link control protocol to interface X 25 DTEs LAPB is the link initialization procedure that establishes and maintains communications between the DTE and the DCE LAPD Link Access Protocol for the D Channel based on the ISDN Q 921 specification A full duplex point to point bit synchronous link level protocol for ISDN connections different from LAPB in its framing sequence Transmission is in units called frames and a frame may contain one or more X 25 packets Line Coding The representation of 1s and Os on a T1 line The two methods of line coding commonly used B8ZS and AMI differ in the restrictions placed on user data T1 line coding ensures that sufficient timing information is sent with the digital signal to ensure recovery of all the bits at the far end Timing information on the T1 line is included in the form of 1s in the data stream a long string of Os in the data stream could cause problems recovering the data Line Termination LT The electronics at the ISDN network side of the user network interface that complements the NT1 at the user side The LT and the NT1 together provide the high speed digital line signals required for BRI access Listed Directory Number LDN The main nu
80. ng class 4 CO are the customer s responibility MegaLink BellSouth s leased T1 service Message Associated with such terms as packet frame and segment 1 In information theory an ordered series of characters intended to convey information 2 An assembly of characters and sometimes control codes that is transferred as an entry from an originator to one or more recipients Message Pipe A pipe that transfers data using a request data status paradigm The data has an imposed structure which allows requests to be reliably identified and communicated Modem A communications device that enables a computer to transmit information over a phone line It converts the computer s digital signals into analog signals to send over a phone line and converts them back to digital signals at the receiving end Modems can be internal and fit into an expansion slot or external and connect to a serial port Multiplexer Mux 1 A device that takes several input signals and combines them into a single output signal in such a manner that each of the input signals can be recovered 2 A device capable of interleaving the events of two or more activities or capable of distributing the events of an interleaved sequence to the respective activities 3 Putting multiple signals on a single channel Multiprotocol A device that can interoperate with devices utilizing different network protocols Multithreading The ability of a software system to be able to h
81. ng technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email tsupport multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair 9 multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors Procedures for International Distributors of Multi Tech products are on the distributor web site http www multitech com PARTNERS login Copyright Multi Tech Systems Inc 2001 10 Sep 01 Multi Tech Systems Inc MT5634ZPX User Guide 36 Chapter 7 Warranty Service and Technical Support Online Warranty Registration If you have access to the World Wide Web you can register your Multi Tech product online at http www multitech com register Service U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial Z A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by
82. nit Data Port OCU DP The CO channel bank used as the interface between the customers DSU and the channel bank Off hook The condition of a device which has accessed a phone line with or without using the line In modem use this is equivalent to a phone handset being picked up Dialing and transmission are allowed but incoming calls are not answered Contrast on hook Off Premise Extension OPX An extension or phone that terminates in a location other than that of the PBX Commonly used to provide a corporate member with an extension of the PBX at home Ones Density The measure of the number of logical 1s on a T1 line compared to a given total number of bits on that line used for timing information in data recovery in AMI and B8ZS On Hook The condition of a device which has not accessed a phone line In modem use this is equivalent to a telephone handset that has not been picked up In other words it can receive an incoming call Contrast off hook Open Shortest Path First OSPF A hierarchical Interior Gateway Protocol IGP routing algorithm for IP that is a proposed standard for the Internet OSPF incorporates least cost routing equal cost routing and load balancing Outage The measure of the time during which a circuit is not available for use due to service interrupt Outage is the complement of circuit availability 100 minus available 96 outage Out of band Signaling that is separated fro
83. nsists of a 9 or 25 pin connector that sends data in sequence bit by bit Serial ports are referred to as COMx ports where x is 1 to 4 i e COM1 through COM4 A serial port contains a conversion chip called a UART which translates between internal parallel and external serial formats Service The requirements offered by an RPOA to its customers to satisfy specific telecommunications needs Severely Errored Seconds SES Refers to a typical T1 error event where an error burst occurs a short term high bit error rate that is self clearing Per the ITU T CCITT G 821 any second in which the BER is less than 1x10 3 Signaling The process of establishing maintaining accounting for and terminating a connection between two endpoints e g the user premises and the telco CO Central office signals to the user premises can include ringing dial tone speech signals etc Signals from the user s telephone can include off hook dialing speech to far end party and on hook signals In band signaling techniques include pulse and tone dialing With common channel signaling information is carried out of band Simple Network Management Protocol SNMP TCP IP protocol that allows network management Simultaneous Voice Data SVD A technology for letting a user send data via a modem and use a handset to talk to another user at the same time over the same connection The alternative making a second call can be expensive or
84. nterconnects multiple LANs locally or remotely that use the same logical link control protocol but that can use different medium access control protocols A bridge forwards a frame to another bridge based on the medium access control MAC address 3 In the connection of local loops channels or rings the equipment and techniques used to match circuits and to facilitate accurate data transmission Buffer A temporary storage register or Random Access Memory RAM used in all aspects of data communications which prevents data from being lost due to differences in transmission speed Keyboards serial ports muxes and printers are a few examples of the devices that contain buffers Bus A common channel between hardware devices either internally between components in a computer or externally between stations in a communications network Bus Enumeration Detecting and identifying Universal Serial Bus devices Byte The unit of information a computer can handle at one time The most common understanding is that a byte consists of 8 binary digits bits because that s what computers can handle A byte holds the equivalent of a single character such as the letter A C Call Setup Time The time to establish a circuit switched call between two points Includes dialing wait time and CO long distance service movement time Capabilities Those attributes of a Universal Serial Bus device that are administerable by the host Carrier Grou
85. ntity described depends on the context of the reference At the lowest level device may refer to a single hardware component as in a memory device At a higher level it may refer to a collection of hardware components that perform a particular function such as a Universal Serial Bus interface device At an even higher level device may refer to the function performed by an entity attached to the Universal Serial Bus for example a data FAX modem device Devices may be physical electrical addressable and logical When used as a non specific reference a Universal Serial Bus device is either a hub or a function Device Address the address of a device on the Universal Serial Bus The Device Address is the Default Address when the Universal Serial Bus device is first powered or reset Hubs and functions are assigned a unique Device Address by Universal Serial Bus software Device driver Software that controls how a computer communicates with a device such as a printer or mouse Digital Cross connect System DCS The CO device which splits and redistributes the T1 bandwidth the DCS takes time slots from various T1 lines and alters them to provide the needed connectivity DCS connections are made with software at an administrator s workstation Digital Data Information represented by discrete values or conditions contrast Analog Data 53 Digital Loopback A technique used for testing the circuitry of a communications device Can
86. o configure the remote modem CAUTION Hanging up improperly while you are in remote configuration mode can lock up the remote modem 4 When you finish configuring the remote modem save the new configuration by typing AT amp WO press the Enter key Then type ATO followed by pressing the Enter key to exit remote configuration You can then break the connection in the normal way Setup Multi Tech modems are shipped with a default setup password MTSMODEM For security measures you should change the password As an added security measure also change the remote configuration escape character Changing the Setup Password Caution You can only change the setup password locally you cannot do it remotely 1 Open a data communications program such as HyperTerminal 2 Inthe terminal window type AT SMTSMODEM or AT Syyyyyy if you have replaced the MTSMODEM password with yyyyyy and press Enter The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 To change the password type AT S yyyyyy where yyyyyy is the password and press Enter The password can include any keyboard character and must be one to eight characters long The modem responds with OK Multi Tech Systems Inc MT5634ZPX User Guide 25 Chapter 4 Using Your Modem 4 The new password is saved automatically You now can enter more AT commands or exit the data communications program The next time you remotely configure the modem you must
87. o your modem check that the phone cord between the modem s PHONE jack and the telephone is undamaged and firmly connected to both e If you have a modem with voice capabilities and have connected a microphone to your modem check the connection of the microphone plug to the modem s MIC IN jack e If you have a modem with voice capabilities and have connected speakers to your modem check the connection of the speaker plug to the modem s LINE OUT jack e Retry whatever action was not working e If it still does not work check the following section for a description and possible solution to your problem Common Problems The following is a list of common problems associated with using a modem e The modem does not respond to commands e The modem dials but cannot make a connection e The modem disconnects while online e The modem cannot connect when answering e File transfer appears slower than it should be e Data is being lost e Garbage characters display on the monitor e Fax and communications software won t run at the same time Use the following instructions to guide you through troubleshooting these problems before contacting Technical Support Multi Tech Systems Inc MT5634ZPX User Guide 30 Chapter 6 Troubleshooting The modem does not respond to commands Make sure you are in terminal mode in your data communications program then type AT and press Enter You should get an OK response If not reset your mode
88. of Defense to link dissimilar computers across dissimilar and unreliable LANs Multi Tech Systems Inc MT5634ZPX User Guide Glossary Terminal The screen and keyboard device used in a mainframe environment for interactive data entry Terminals have no box which is to say they have no file storage or processing capabilities Terminal Adapter TA An ISDN DTE device for connecting a non ISDN terminal device to the ISDN network Similar to a protocol converter or an interface converter a TA connects a non ISDN device between the R and S interfaces Typically a PC card Tie line A dedicated circuit linking two points without having to dial a phone number i e the line may be accessed by lifting the telephone handset or by pushing a button Time Division Multiplexing TDM Division of a transmission facility into two or more channels by allotting the common channel to several different information channels one at a time Time Slot One of 24 channels within a T1 line Each channel has a 64 Kbps maximum bandwidth Time slot implies the time division multiplexing organization of the T1 signal Toll Call A call to a location outside of your local service area i e a long distance call Tone dialing One of two methods of dialing a telephone usually associated with Touch Tone push button phones Compare with pulse dialing Topology Physical layout of network components cables stations gateways and hubs Three basic in
89. ompletes the Firmware Update Wizard displays indicating the device has been successfully updated Click Next to close the Wizard 7 You must restart your computer to make the firmware changes effective for your modem Note If you are using Windows NT be certain to enable RAS and your fax program when the operating system restarts Step 8 Restore Your Parameters Your modem has been updated You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window Multi Tech Systems Inc MT5634ZPX User Guide 46 Appendix C Global Wizard Configuration Utility Appendix C Global Wizard Configuration Utility If you are using the Global build of the MT5634ZPX modem before using the device or if you operate your modem from a different country than it was originally set up in you must configure it for country specific operation If you are using Windows 95 98 or 2000 you may quickly and easily configure your modem for country specific operation using Multi Tech Systems Global Wizard configuration utility If you are using a non Windows operating system or if you prefer to configure your Windows based modem for country specific operation using AT commands follow the configuration procedures in the AT Command Reference Guide Global Wizard 1 Insert the MT5634ZPX System CD into your CD ROM drive The MT5634ZPX AutoRun dialog box displays Click the Initial
90. on the monitor e Your computer and the remote computer may be set to different word lengths stop bits or parities If you are attempting to connect at 8 N 1 try changing to 7 E 1 or vice versa using your communications software e You may be experiencing line noise Enable error correction if it is disabled Or hang up and call again you may get a better connection e At speeds above 2400 bps the remote modem may not use the same transmission or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters e Try entering the amp V View Parameters command making a screen print of the diagnostics listing and checking for parameters that may be unacceptable Fax and data software won t run at the same time e You can have Windows compliant data and fax communication applications open at the same time but they cannot use the same modem at the same time Make sure no other communications application is open when you try to dial out If you are using legacy communications software with Windows you may get a message that another application is occupying the device even when no call is in progress Close any open legacy communications programs and try again Multi Tech Systems Inc MT5634ZPX User Guide 33 INTERNAL Chapter 7 Warranty Service and Technical Support Chapter 7 Warranty Service and Technic
91. ou use Windows NT 4 0 the modem driver must be installed manually If you use Windows NT 4 0 or another operating system see instructions in Chapter 2 for manual settings Follow the four step procedure below for installing the driver using Windows Plug and Play 1 Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem and open the Install New Modem wizard Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See Solving Problems in the User Guide Insert the CD into your CD ROM drive and then click OK Windows installs the modem driver Just follow the steps as you go through the driver installation Wizard Click Finish to exit Removing a Previous Modem from Your PC This example uses Windows 2000 1 To remove a modem adapter from Windows 2000 click Start Settings Control Panel Double click Add Remove Hardware The Add Remove Hardware Wizard displays Click Next When the Choose Hardware Task dialog box displays select Uninstall Unplug a device Next in the Choose a Removal Task dialog box select Uninstall a device then click Next The Installed devices on your computer dialog box provides a list of devices installed on your computer Select the device you want to uninstall from the list Click Next In the Uninstall a Device dialo
92. p Alarm CGA A T1 service alarm generated by a channel bank when an OOF condition occurs for a predefined length of time usually 300mS to 2 5 seconds The CGA causes the calls using a trunk to be dropped and for trunk conditioning to be applied Carrier signal An analog signal with known frequency amplitude and phase characteristics used as a transport facility for useful information By knowing the original characteristics a receiver can interpret any changes as modulations and thereby recover the information CCITT Consultative Committee for International Telephone and Telegraph An advisory committee created and controlled by the United Nations and headquartered in Geneva whose purpose is to develop and to publish recommendations for worldwide standardization of telecommunications devices CCITT has developed modem standards that are adapted primarily by PTT post telephone and telegraph organizations that operate phone networks of countries outside of the U S See also ITU Central Office CO The lowest or most basic level of switching in the PSTN public switched telephone network A business PABX or any residential phone connects to the PSTN at a central office Centrex A multi line service offered by operating telcos which provides from the telco CO functions and features comparable to those of a PBX for large business users See also Private Branch Exchange Exchange 52 Channel A data communications path bet
93. pecifications Trade Name Model Number Client to Server Data Rates Client to Client Data Rates Fax Rates Data Format Data Compatibility Fax Compatibility Voice Compatibility Voice Mode Sampling Plug and Play Error Correction Data Compression Speed Detection Fallback Modes of Operation Flow Control Intelligent Features Command Buffer Data Modulations Fax Modulations Multi Tech Systems Inc MT5634ZPX User Guide Chapter 1 Introduction and Description MultiModemZPX MT5634ZPX V 90 K56flex speeds when accessing an ISP type K56flex server actual speed depend on server capabilities and line conditions Enhanced V 34 speeds to 33 600 plus 31 200 28 800 26 400 24 000 21 600 19 200 16 800 14 400 12 000 9600 7200 4800 2400 1200 0 300 bps 14 400 12 000 9600 7200 4800 2400 and 300 bps Serial binary asynchronous V 90 K56flex ITU V 34 extended V 34 ITU V 32bis V 32 V 22bis V 21 V 22 V 23 Bell 212 and 103 ITU V 42 V 42bis ITU Group 3 T 4 T 30 V 21 V 27ter V 29 V 17 and TIA EIA 578 Class 1 Class 2 TIA EIA IS 101 H 324 V 8 V 25ter V 80 Up to 44 100 kHz down sampled to 11 025 kHz PnP ISA Specification 1 0a for one logical device PnP autoconfguration sequence compliant full 16 bit address decode to meet Microsoft s PC 95 requirements for Windows Logo certification ITU V 42 LAP M and MNP Classes 2 4 ITU V 42bis 4 1 compression and MNP 5 2 1 compr
94. perating Companies BOC The family of corporations created during the divestiture of AT amp T BOCs are independent companies which service a specific region of the US Also called Regional Bell Operating Companies RBOCs Bell Pub 41450 The Bell publication defining requirements for data format conversion line conditioning and termination for direct DDS connection Bell Pub 62310 The Bell publication defining requirements for data format conversion line conditioning and termination for direct DDS connection Binary Synchronous Communication BSC A form of telecommunication line control that uses a standard set of transmission control characters and control character sequences for binary synchronous transmission of binary coded data between stations Multi Tech Systems Inc MT5634ZPX User Guide Glossary Bit Binary digit A bit is the basis of the binary number system It can take the value of 1 or O Bits are generally recognized as the electrical charge generated or stored by a computer that represent some portion of usable information Bps bits per second A unit to measure the speed at which data bits can be transmitted or received Bps differs from baud when more than one bit is represented by a single cycle of the carrier Bridges 1 A functional unit that interconnects two local area networks that use the same logical link protocol but may use different medium access control protocols 2 A functional unit that i
95. rdware into your computer Installing the MultiModemZPX consists of five steps 1 Installing the modem in the computer 2 Connecting the modem to the telephone line and optionally to an external speaker and microphone 3 Installing the modem s drivers 4 Configuring your modem for country specific operation 5 Configuring your communications software Unpacking your MultiModemZPX One MultiModemZPX internal modem One telephone cable One MultiModemZPX CD which includes modem drivers the MultiModemZPX User Guide in Adobe pdf format PhoneTools communications software and Adobe Acrobat Reader Quick Start Guide One brochure with a warranty card If any item is missing please contact Multi Tech Systems or your dealer distributor What You ll Need Before you start make sure you have everything you need The contents of your MultiModemZPX package A PC with Windows 95 98 Me 2000 or Linux operating system installed CD ROM drive An available16 bit ISA expansion slot Tools to open your computer Your PC manual A nearby telephone line jack An external speaker or headphone optional An external microphone optional Multi Tech Systems Inc MT5634ZPX User Guide 12 Chapter 2 Hardware Installation Safety Warnings Never install telephone wiring during a lighting storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations This product
96. required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of war ranty a check or purchase order for repair charges For out of warranty repair charges go to www multitech com documents warranties Extended two year overnight replacement service agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at http www multitech com programs orc far details rates and coverage s Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email tsupport multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair 9 multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time pl
97. se the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada European Low Voltage Directive When correctly installed and maintained the modem will present no hazard to the user When correctly installed the modem will be connected to the PSTN or a PW and to a Data Terminal Equipment DTE whose modem connections comply with ITU T recommendation V 28 The DTE connections are therefore taken to be safe voltages less than 30 volts Ports which are capable of connecting to other apparatus are defined as SELV To ensure conformity with EN41003 ensure that these ports are only connected to ports of the same type on other apparatus
98. selected Global Wizard Select the country to configure the modem for Country Click Next gt Multi Tech Systems Inc MT5634ZPX User Guide 48 Appendix C Global Wizard Configuration Utility 11 The Global Wizard dialog box indicates it will set the homologation parameters for the country you have selected Global Wizard To set the homologation parameters for United States US click Next Multi If the correct country is displayed click Next gt to continue otherwise click the lt Back button and make the appropriate country selection 12 The Global Wizard dialog box displays asking you to wait while it sets the homologation parameters for the selected country Global Wizard Attempting to set the modems homologation parameters for United States US Please wait MultiTech Help 13 The Global Wizard indicates the homologation parameters have been successfully set for the country you selected Global Wizard The homologation parameters have been successfully set for the country you selected Click Finish to exit the Wizard MultiTech lt Back i Cancel Help Click Finish to exit the Global Wizard 49 Multi Tech Systems Inc MT5634ZPX User Guide Appendix D ASCII Conversion Chart Appendix D ASCII Conversion Chart CTRL CODEHEX DEC CODEHEX DECCODEHEX DEC CODEHEX DEC NUL 00 0 SP 20 32 e 40 64 60 96 A SOH 01 1
99. t one site sends a request to a program at another site and awaits a response The requesting program is called a client the answering program is called a server Cluster Controller A device that can control the input output operations of more than one device connected to it A cluster controller may be controlled by a program stored and executed in the unit or it may be entirely controlled by hardware Committed Burst Size The maximum number of bits that the frame relay network agrees to transfer during any measurement interval Committed Information Rate CIR An agreement a customer makes to use a certain minimum data transmission rate in bps The CIR is part of the frame relay service monthly billing along with actual usage that users pay to their frame relay service provider Compression 1 The process of eliminating gaps empty fields redundancies and unnecessary data to shorten the length of records or blocks 2 In SNA the replacement of a string of up to 64 repeated characters by an encoded control byte to reduce the length of the data stream to the LU LU session partner The encoded control byte is followed by the character that was repeated unless that character is the prime compression character 3 In Data Facility Hierarchical Storage Manager the process of moving data instead of allocated space during migration and recall in order to release unused space 4 Contrast with decompression COMx Port A serial commun
100. telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Class B Statement FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Multi Tech Systems Inc MT5634ZPX User Guide 41 Appendix A Regulatory Compliance Reorient or relocate the receiving antenna Increa
101. terconnection topologies are star ring and bus networks Transmission Control Protocol TCP A communications protocol used in Internet and in any network that follows the US Department of Defense standards for internetwork protocol TCP provides a reliable host to host protocol between hosts in packet Switched communications networks and in interconnected systems of such networks It assumes that the Internet protocol is the underlying protocol Transport Layer Layer 4 of the Open Systems Interconnection OSI model provides reliable end to end delivery of data and detects transmission sequential errors Transport Protocol Data Unit TPDU A transport header which is added to every message contains destination and source addressing information that allows the end to end routing of messages in multi layer NAC networks of high complexity They are automatically added to messages as they enter the network and can be stripped off before being passed to the host or another device that does not support TPDU s Trunk Transmission links that interconnect switching offices TSR terminate and stay resident A software program that remains active and in memory after its user interface is closed Similar to a daemon in UNIX environments Tunneling Encapsulation data in an IP packet for transport across the Internet Twisted pair wiring A type of cabling with one or more pairs of insulated wires wrapped around each other An inexpensive w
102. ties Another expansion card such as a sound card may be using the same COM port memory address or interrupt request IRQ as your modem See Chapter 3 for information on verifying the configuration for your operating system Look for conflicts with other devices installed on your computer Resources are assigned at power up by thecomputer s BIOS If the resources assigned to the MultiModemZPX conflict with the resources of another device the resources of the second device have to be changed Select the port the conflicting device is on and change it to resolve the conflict If you need to change switches or jumpers on the conflicting device refer to the device s documentation If you have another MultiModemZPX install it and try to make a connection The modem dials but cannot make a connection Several reasons why the MultiModemZPX fails to make a connection include Lack of a physical connection to the telephone line A wrong dial tone A busy signal A wrong number No modem at the other end A faulty modem computer or software at the other end Incompatibility between modems Narrow the list of possibilities by using extended result codes If you disabled the modem s extended result codes enable them by entering ATV1X4 in a terminal window and press Enter When you dial again the modem reports the call s progress Multi Tech Systems Inc MT5634ZPX User Guide 31 Chapter 6 Troubleshooting e fthe modem reports
103. u are using Windows 95 Windows 98 Windows NT or Windows 2000 you can use HyperTerminal 2 Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press Enter The modem should respond OK 3 After the modem responds OK type ATI and press Enter Record your results The model number and firmware version should appear Step 2 Identify the Current Firmware Version Identify the current version of the firmware available for your modem on the Multi Tech web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to Multi Tech System s support web page Follow the links to the modem firmware page 2 Locate your modem model number Multi Tech Systems Inc MT5634ZPX User Guide 44 Appendix B Updating Your Modem s Firmware 3 Compare the firmware version number for your modem as found in Step 1 Identify the Modem Firmware to the latest firmware version as listed on the web site If your modem is at the current version it does not need to be updated If the current firmware version is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Step 3 Download the Upgrade File At Multi Tech s Support web page follow the links to the modem firmware page
104. ug and Play PnP support e FlashROM upgradable customer upgradable in a Windows environment e Compatibility with the standard AT command set used by most communication programs e Stores up to two telephone numbers e Supports V 17 Group 3 fax communication standards allowing it to communicate with other fax modems as well as with fax machines e Responds to Class 1 and Class 2 fax commands enabling it to exchange editable and encrypted faxes with other Windows computers e Sends and receives faxes from your computer at 14 400 bps 9600 bps 7200 bps 4800 bps 2400 bps or 300 bps Voice e Full duplex speakerphone support with adjustable speaker volume control can record and play back answering machine messages using optional microphone and speaker e Remote local telephone answering machine TAM capabilities include voice mail control record playback and call screening e Supports the TIA EIA IS 101 AT V voice command set Multi Tech Systems Inc MT5634ZPX User Guide 7 Chapter 1 Introduction and Description Manual Organization This User Guide will help you to install configure use and troubleshoot your modem The manual is divided into seven chapters and four appendices Chapter 1 Introduction and Description This chapter Introduces the MT5634ZPX briefly describing features and technical specifications Chapter 2 Hardware Installation Chapter 2 contains information about unpacking your MultiModemZPX adapt
105. uration the stored user profiles and the stored telephone numbers If you come across a setting you re unsure of refer to the AT Command Reference Guide for AT commands and S Register explanations and defaults Your MT5634ZPX can be controlled by issuing AT commands and setting S Registers Since your MultiModemZPX default settings use a traditional modem set to make a dial up call to a remote installation where the call is answered automatically you shouldn t need to change the current configuration In operating your MultiModemZPX it is likely that you will use your data communications software to either e Enter terminal mode where you can speak most directly to the modem by issuing AT commands or e Launch a data communications or Dial Up Networking session through a set of modem configurations that you select and then associate with a target telephone number Multi Tech Systems Inc MT5634ZPX User Guide 22 Chapter 4 Using Your Modem Configuring Windows Dial Up Networking Microsoft s Dial Up Networking DUN is a system component of Windows 95 98 NT and 2000 enabling you to connect your computer to a variety of computer systems and networks including the Internet Dial Up Networking has been integrated into Windows 2000 If you are using Windows 95 98 or Me you may need to install the Dial Up Networking code from the full release Windows CD a companion CD from your Original Equipment Manufacturer OEM or from
106. us materials basis Multi Tech Systems Inc MT5634ZPX User Guide 35 Chapter 7 Warranty Service and Technical Support Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product http www multitech com COMPANY offices DEFAULT ASP In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instructions on any International shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regardi
107. use the new setup password Changing the Remote Escape Character To increase security you can change a remote modem s remote configuration escape character The remote configuration escape character is stored in register S9 The factory default is 37 which is the ASCII code for the percent character 96 For more information on ASCII codes refer to Appendix D 1 Establish a remote configuration link with the remote modem as described in Basic Procedure on the previous page 2 Type ATS9 n where nis the ASCII code for the new remote configuration escape character Then press ENTER Caution Setting S9 to 0 zero disables remote configuration entirely if you disable remote configuration you will no longer be able to configure this device from a remote location 3 Tosave the new value type AT amp W and press Enter 4 Type ATO then Enter to exit remote configuration Multi Tech Systems Inc MT5634ZPX User Guide 26 INTERNAL Chapter 5 ATCommands and Fax Commands Chapter 5 AT Commands and Fax Commands AT Commands A complete AT Commands S Registers and Result Codes Reference Guide can be found on the MT5634ZPX CD and on the Multi Tech Web site Fax Commands Fax commands resemble AT commands but are more complicated to use Because of this we recommend that you use a fax program to send and receive faxes rather than attempting to control the modem directly Developers who need to know the fax commands for th
108. ween two computer devices Can refer to a physical medium e g UTP or coax or to a specific carrier frequency Channel Bank A device that acts as a converter taking the digital signal from the T1 line into a phone system and converting it to the analog signals used by the phone system A channel bank acts as a multiplexer placing many slow speed voice or data transactions on a single high speed link Characteristics Those qualities of a Universal Serial Bus device that are unchangeable for example the device class is a device characteristic Circuit switched Network A technology used by the PSTN that allocates a pair of conductors for the exclusive use of one communication path Circuit switching allows multiple conversations on one talk path only if the end users multiplex the signals prior to transmission Circuit Switching The temporary connection of two or more communications channels using a fixed non shareable path through the network Users have full use of the circuit until the connection is terminated Clear Channel A transmission path where the full bandwidth is used i e no bandwidth needed for signaling carrier framing or control bits A 64 Kbps digital circuit usually has 8 Kbps used for signaling ISDN has two 64 Kbps circuits and a 16 Kbps packet service of which part is used for signaling on the 64K channels Client Server In TCP IP the model of interaction in distributed data processing in which a program a

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