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Multi-Tech Systems MT5634ZPX-PCI-V92 User's Manual

1. Command amp Gn V 22bis Guard Tone Control Values n 0 1 or2 Default 0 Description amp G0 Disables guard tone amp G1 Sets guard tone to 550 Hz amp G2 Sets guard tone to 1800 Hz Note The amp G command is not used in North America Command amp Kn Flow Control Selection Values n 0 3 or4 Defaults 3 Description amp KO Disables flow control amp K3 Enables CTS RTS hardware flow control amp K4 Enables XON XOFF software flow control Command amp Qn Asynchronous Communications Mode Values n 0 5 6 8 or9 Default 5 Description amp Q0 Asynchronous with data buffering Same as NO amp Q5 Error control with data buffering Same as N3 amp Q6 Asynchronous with data buffering Same as NO amp Q8 MNP error control mode If MNP error control is not estab lished the modem falls back according to the setting in S36 amp Q9 V 42 or MNP error control mode If neither error control is es tablished the modem falls back according to the setting in 36 27 MultiftodemZPX User Guide 4 AT Commands S Registers and Result Codes Command Values Default Description Command Values Default Description amp Sn amp S0 amp S1 amp Tn amp TO amp T1 amp T3 amp T6 Data Set Ready DSR Control n Oorl 0 DSR is always high on DSR goes high only during a connection V 54 Test Commands n 0 1 3 0r6 None Abort Stops any test in progress Initiates local analog loopback test
2. Note For descriptions of the FAA and other fax commands see the Multi Tech Fax Class 2 1 Developer s Guide Command Values Description Command Values Default Description Command Values Default Description B Cn CO C1 En EO E1 E2 View Numbers in Blacklist n a If blacklisting is in effect AT B displays the numbers for which the last call attempted in the previous two hours failed In countries that do not require blacklisting the ERROR result code appears V 42bis Compression Control n Oorl 1 Disable sV 42bis MNP 5 data compression Enables V 42bis MNP 5 data compression Fallback and Fall Forward Control n 0 1 or2 2 Disables fallback and fall forward Enables fallback disables fall forward Enables fallback and fall forward 31 MultiftodemZPX User Guide 4 AT Commands S Registers and Result Codes Command DCS x y Select V 44 Data Compression Values Default Description DCS 0 0 DCS 0 1 DCS 0 2 DCS 1 0 DCS 1 1 DCS 1 2 DCS DCS Command DR n Values Default Description DR 0 DR 1 DR DR x 0 or 1 V 42bis y 0 1 or 2 V 44 1 2 Selects V 42bis V 44 data compression V 42bis and V 44 data compression are both disabled V 42bis is disabled V 44 data compression is acceptable V 42bis is disabled V 44 only when connected to a V 92 server V 42bis is acceptable V 44 data compression is disabl
3. Initiates local digital loopback test Initiates remote digital loopback test Note To stop a test you must use the escape sequence AT before typing amp TO Command Values Description Command Values Default Description Command amp Zn x Values Default Description Command Values Description Command Values Default Description amp V amp Wn amp Wo amp W1 amp amp S A0 A1 A2 A3 Display Current Settings n a Displays the active modem settings Store Current Configuration n 0 1 None Stores current modem settings in nonvolatile memory and causes them to be loaded in place of the factory defaults at power on or following the ATZ command See also the amp F command Clears user default settings from nonvolatile memory and causes the factory defaults to be loaded at power on or follow ing the ATZ command Store Dialing Command n 0 1 x Dialing command string None Stores dialing command x in memory location y Dial the stored number using the command ATDS n Speaker Codec Loopback n a Provides a loopback from the microphone to the speaker For testing and debugging only Select Maximum MNP Block Size n 0 1 2 or3 3 64 character maximum 128 character maximum 192 character maximum 256 character maximum 28 Command Values Default Description Command Values Default Description Command Values Default Descri
4. MT5634ZPX PCI V92 Internal V 92 Data Super G3 Fax Voice Modem User Guide Multi lech Systems MultiModemZPX User Guide MT5634ZPX PCI V92 P N S0000197 Revision A Copyright 2001 by Multi Tech Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Date Description A 12 26 01 Manual released Trademarks MultiModemZPX Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated MNP is a trademark of Microcom Inc Microsoft Windows Windows 95 Windows 98 Windows Me Windows NT and Windows 2000 are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies Patents This devi
5. to your modem in terminal mode File Transfer Is Slower Than It Should Be Y If you are using a slow transfer protocol such as Xmodem try Zmodem or Ymodem G instead Y Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed If you are downloading a compressed file with MNP 5 hardware compression enabled try disabling data compression The transfer may be marginally slower with data compression enabled because hardware data compression cannot compress a file already compressed by an archiving program Y Does your Internet service provider ISP use the same 56K protocol as your mo dem The default setting of your modem is to connect using either the V 92 or the V 90 protocol depending on which one the ISP s modem is using If your ISP uses the V 90 protocol the maximum speed you will be able to upload at is 33 600 bps Check with your ISP to see which protocols it supports Y Are you trying to send a file to another client modem If so then your maximum possible connect speed is 33 600 bps You can upload at speeds greater than 33 600 bps only when connected to an ISP that supports the V 92 protocol Y Try entering the I11 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that
6. 7200 4800 or 2400 V32B V 32bis 14400 12000 9600 7200 or 4800 V32 V 32 9600 or 4800 V22B V 22bis 2400 or 1200 V22 V 22 1200 V23C V 23 1200 V21 V 21 300 Bell212A Bell 212A 1200 Bellt03 Bell 103 300 Notes 1 See optional lt automode gt lt max_rate gt and lt max_RX_rate gt subparameters 2 Selects V 92 modulation as first priority If a V 92 connection cannot be established the modem attempts V 90 V 34 V 32bis etc 3 Selects V 90 modulation as first priority If a V 90 connection cannot be established the modem attempts V 34 V 32bis etc 34 MultitodemZPX User Guide 4 AT Commands S Registers and Result Codes automode max_rate 300 33600 max_rx_rate 300 56000 Command PCW n Values Default Description PCW 0 PCW 1 PCW 2 PCW PCW An optional numeric value that enables or disables automatic modulation negotiation using V 8 bis V 8 or V 32 bis Annex A Automode is disabled if values are specified for the max_rate and max_rx_rate parameters The options are Disable automode Enable automode default An optional number that specifies the highest rate at which the modem may establish an upstream transmit connection The value is decimal coded in units of bps for example 33600 specifies the highest rate to be 33600 bps Maximum rate determined by the modulation selected in mod default Maximum rate value limited by the modulation selected in mod For val
7. and keeps all other settings at their current values Reports supported options in the format list of supported di rection values 0 0 list of supported max_codewords_tx val ues list of supported max_codewords_rx values list of sup ported max_string_tx values list of supported max_string_rx values list of supported max_history_tx values list of sup ported max_history_rx values Example DS44 3 0 0 0 256 2048 256 2048 31 255 31 255 512 11008 512 11008 32 MultiftodemZPX User Guide 4 AT Commands S Registers and Result Codes DS44 direction 0 3 max_codewords_tx 1024 256 2048 max_codewords_rx 1024 256 2048 max_string_tx 255 31 255 max_string_rx 255 31 255 max_history_tx 5120 512 11008 max_history_rx 4096 512 11008 Command ES n Values Default Description ES 6 ES ES Reports current options in the following format direction 0 0 max_codewords_tx max_codewords_rx max_string_tx max_string_rx max_history_tx max_history_rx Example DS44 3 0 0 1024 1024 255 255 5120 4096 Subparameters Specifies the DTE direction of the data compression No compression Compression in both directions default Specifies the maximum number of code words to be negotiated in the transmit direction Default Maximum number of code words in transmit direction Specifies the maximum number of code words to
8. shipping bill ing etc to our Repair Accounting department at 800 328 9717 or 763 785 3500 or e mail mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installa tion physical abuse or user caused damages are billed on a time plus materials basis International Customers outside U S A and Canada Your original point of purchase reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product http uww multitech com COMPANY offices DEFAULT ASP In the event that factory service is required products may be shipped freight pre paid to our Mounds View Minnesota factory Recommended international ship ment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Ma terials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instruc tions on any international shipments to the U S A Please include inside the ship ping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warran ty a check drawn on a U S bank or your co
9. 114 CONNECT 54666 Connected at 54666 bps 56K rate When the extended result code configuration option is enabled one of the following codes is append ed to the result code depending on the type of error control connection V42bis V 42 error control LAP M and V 42bis data compression V42 V 42 error control LAP M only MNP5 MNP 4 error control and MNP 5 data compression MNP4 MNP 4 error control only NoEC No error control protocol 44 9 Remote Configuration MultiModemZPX User Guide 5 Remote Configuration Introduction Remote configuration is a network management tool that allows you to configure MT5634ZPX and MT5634ZBA modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site Basic Procedure Setup The following steps are valid regardless of whether the connection is established by the local or the remote Multi Tech modem Note For this procedure the remote computer must be running and a communication program must be ready for a data connection which will be indicated by a lighted TR indicator on the front of the modem 1 Establish a data connection with a remote MT5634ZPX or MT5634ZBA modem 2 Send three remote configuration escape characters followed by AT and the setup password and press ENTER Example ATMTSMODEM You have four tries
10. 2 LAPM or hangup Do not use 36 1 3 LAPM or async Async S36 4 6 LAPM MNP or hangup MNP or hangup S36 5 7 LAPM MNP or aysnc MNP or async S89 seconds 0 5 255 0 Sets the inactivity time in the off line com mand mode before the modem goes into standby mode A value of 0 disables stand by mode values of 1 4 set the value to 5 S108 decimal 0 3 6 7 6 Selects the 56K digital loss if using the modem thru a PBX line The default value is 6 dB loss the value used when calling from a typical POTS line long distance Value 0 N DWN FR Digital loss 0 dB digital loss no robbed bit signaling 3 dB PBX digital loss 2 dB digital loss 3 dB digital loss 6 dB digital loss 0 dB digital loss with robbed bit signaling S109 decimal 0 62 even 18 Selects the PCM 56K operating mode numbers Interactive with the PQC command Bit 56K mode 0 Reserved always 0 1 Enable V 90 2 Enable quick connect phase 1 3 Enable PCM upstream 4 Enable V 92 5 Enable quick connect phase 2 42 MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes Result Codes In command mode your modem can send responses called result codes to your com puter Result codes are used by communications programs and can also appear on your monitor Terse _ Verbose Description _ _ _ _ _ _ _ _ _ _ _ _ 0 OK Command executed 1 CONNECT Modem connected to line 2 RING Ring
11. 95 and above normally do not need to be manually configured since they obtain configura tion information from Windows Communication programs designed for DOS and other operating systems however may need to be manually configured to work with your modem Though each communication program is different the following procedure should work with most of them 1 2 Install and run your communication program Find the dialog box or menu that lets you select your modem In Windows HyperTerminal select File Properties Phone Number in PhoneTools select Configure General Configuration Communication Change Modem Choose your modem from the program s modem list If it isn t listed choose a generic modem and modify the settings as necessary Change the modem initialization string if necessary The factory default config uration works well for most purposes To load the factory default configuration use AT amp F To load a custom configuration that was saved using the amp W com mand use ATZ If you do not want the modem to always answer the phone add S0 0 to the string To use Caller ID with the modem add S0 2 to the string Caller ID information is sent between the first and second rings so the phone must ring at least twice befor the modem picks up the line Depending on the software you might have to end the string with a carriage return character M Note To change the modem s default configuration typ
12. FCLASS 8 AT VLS 7 ATDTxxxxxxx for xxxxxxx substitute a telephone number Speak into the microphone to talk to the person on the other end of the line and listen over the speaker Type ATH and press ENTER to hang up Type ATZ and press ENTER to reset the modem 54 Appendixes MultiModemZPX User Guide A Regulatory Compliance Appendix A Regulatory Compliance FCC Part 68 Telecom 1 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be pro vided to the telephone company The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone net work or premises wiring using a compatible modular jack that is Part 68 compli ant See installation instructions for details The ringer equivalence number REN is used to determine the number of devic es that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should no
13. Notice Notice The ringer equivalence number REN assigned to each terminal device pro vides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certifica tion means that the equipment meets certain telecommunications network protec tive operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be con nected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degra dation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any re pairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility
14. O1 03 Qn Qo Q1 Q2 Sr n Sr 4 AT Commands S Registers and Result Codes Monitor Speaker Mode n 0 1 2 or3 1 Speaker always off Speaker on until carrier signal detected Speaker always on when modem is off hook Speaker on until carrier is detected except while dialing Modulation Handshake n Oorl 1 Modem performs handshake only at communication standard specified by 37 and the B command Modem begins handshake at communication standard speci fied by S37 and the B command During handshake fallback to a lower speed can occur Return Online to Data Mode 0 1 3 None Exits online command mode and returns to data mode see AT lt CR gt escape sequence Issues a retrain and returns to online data mode Issues a rate renegotiation and returns to data mode Pulse Dialing P T T Configures the modem for pulse non touch tone dialing Dialed digits are pulsed until a T command or dial modifier is received Result Codes Enable Disable n Oorl 0 Enables result codes Disables result codes Returns an OK for backward compatibility with some software Set Register Value r S register number n varies None Sets the value of register Sr to the value of n where n is entered in decimal format Example S0 1 Read Register Value r S register number None Reads the value of register Sr and displays it in 3 digit decimal form For example S2 gives the response 043 25 Comm
15. Online Warranty Registration If you have access to the World Wide Web you can register your Multi Tech prod uct online at http oww multitech com register Service U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charg es surface will be paid by MTS Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box a telephone number and if the product is out of warranty a check or purchase order for repair charges 67 MultiModemZPX User Guide D Warranty Service and Technical Support For out of warranty repair charges go to http www multitech com documents warranties Extended two year overnight replacement agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at http uww multitech com PROGRAMS orc for details on rates and coverages Please direct your questions regarding technical matters product configuration ver ification that the product is defective etc to our Technical Support department at 800 972 2439 or e mail tsupport multitech com Please direct your questions regarding repair expediting receiving
16. Procedure unnsninnanianctin einstein en 46 IPTG Seskaiwec tec nosier hone nana pele E Yoana Apa ALA 46 Te Chane thie Setup PASSWORT 46 Te Change the Remote Escape Character ajccunonniiaradnuinraindoionis 47 MultitodemZPX User Guide Chapter 6 Solving Problems LOCH OU ecen animes ieee anes mane The Modem Does Not Respond to Commands cceccceseeeeeeees The Modem Cannot Connect When Dialing necerssniensonionsnnsi The Modem Disconnects While Online sic csiccsicseisssinasecorsercarinseseinn The Modem Cannot Connect When Answering sceeeceeeseseeeees File Transfer Is Slower Than It Should Be cccccssssseesessesseeenesenseen Daka Ie Beis Losi omic intimin doe E E A There Are Garbage Characters on the Monitor ccccsceee cece The Modem Doesn t Work with Caller ID 0 cccccccceeeesesecseneneneeees Fax and Data Software Can t Run at the Same Time cceeeeees The Voice Functions Dont Work sasnduitonnnionatimnanimaadinins Voice Mail Tes hse ciscacasasaiseseiuni R EAE Loopback Test ai acoirncmcdoey nemneeniy R PURO ker phone Tea nrce a Appendix A Regulatory Compliance FGG Fart OS Telet osioissa A Eaa a S e E E E E E E olan E E A Fax Branding Statementsssoiuinini iiaa Canadian Limitations Nonie socioisaesir aeae annaa Industry Canada cc cnicnucimndacnudnaninenndauiatiade Protection Against Contact with TNV CitCuil sissies EMC Safety and R amp TTE Directive Compliance ssriiciciicinsis New Zealand
17. V 26 W 26 X 26 Z 26 attention code 23 autoanswer 22 40 52 autobaud 16 backspace character setting 40 baud rate 16 Bell 212A mode 23 blacklisting 31 Break Control command 29 break signal 29 C call waiting 35 51 Call Waiting Enable command 35 Caller ID 2 16 38 40 52 53 Caller ID Selection command 38 Canadian regulations 58 60 carriage return character 40 carrier loss disconnect time setting 40 COM Port assignment 9 comma setting pause time 40 command mode 22 command string 22 D Data Buffer Control command 29 data buffering 27 data calling tone 40 Data Calling Tone command 31 Data Carrier Detect command 26 data compression 32 52 data mode 22 25 64 Data Set Ready Control command 28 Data Terminal Ready command 27 DCD Control command 26 default settings 16 27 diagnostic information displaying 24 Dial command 23 Dial Stored Telephone Number command 24 dial string modifiers 23 Dial Up Networking 19 20 dialing tones 40 digital loopback tests 64 66 disconnect delay 40 Display Current Settings command 28 Distinctive Ring command 38 DSR Control command 28 DTE rate 16 DTR Data Terminal Ready Control command 27 52 E Echo Command Mode Characters command 24 Echo Online Data Characters command 24 Enable Synchronous Buffered Mode command 33 ENTER key 23 Enter Setup Password command 38 error control setting 40 42 error correction disabling 64 Error C
18. VDR 1 0 VDR 1 gt 0 VDR VDR Command Sx Values Default Description Command S x Values Default Description x 0 1 Distinctive Ring report control See description y 0 255 Minimum ring interval in 100 ms units See description 0 0 Enables reporting of ring cadence information to the DTE and specifies the minimum ring cadence that will be reported The report format is one line per silence period and one line per ring period The length of the silence period is in the form DROF number in units of 100 ms lt CR gt lt LF gt and the length of the ring is in the form DRON number in units of 100 ms lt CR gt lt LF gt The modem may produce a Ring event code after the DRON message if enabled by the y parameter The y parameter must be set to a value equal to or smaller than the expected ring cadence in order to pass the report to the DTE Disables Distinctive Ring cadence reporting Enables Distinctive Ring cadence reporting Other call progress result codes including RING are reported as normal Enables Distinctive Ring cadence reporting The RING result code is reported after the falling edge of the ring pulse i e after the DRON report Displays the allowed values Displays the currrent value Enter Setup Password x password 1 8 characters case sensitive MTSMODEM Enters the remote configuration setup password Store Setup Password x password 1 8 characters case sensitive MTSMO
19. at 54000 bps 56K rate 82 CONNECT 56000 Connected at 56000 bps 56K rate When the extended result code configuration option is enabled one of the following codes is append ed to the result code depending on the type of error control connection V42bis V 42 error control LAP M and V 42bis data compression V42 V 42 error control LAP M only MNP5 MNP 4 error control and MNP 5 data compression MNP4 MNP 4 error control only NoEC No error control protocol 43 MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes Terse Verbose Description 88 DELAYED Delay is in effect for the dialed number 89 BLACKLISTED Dialed number is blacklisted 90 BLACKLIST FULL Blacklist is full 100 CONNECT 28000 Connected at 28000 bps 56K rate 101 CONNECT 29333 Connected at 29333 bps 56K rate 102 CONNECT 30666 Connected at 30666 bps 56K rate 103 CONNECT 33333 Connected at 33333 bps 56K rate 104 CONNECT 34666 Connected at 34666 bps 56K rate 105 CONNECT 37333 Connected at 37333 bps 56K rate 106 CONNECT 38666 Connected at 38666 bps 56K rate 107 CONNECT 41333 Connected at 41333 bps 56K rate 108 CONNECT 42666 Connected at 42666 bps 56K rate 109 CONNECT 45333 Connected at 45333 bps 56K rate 110 CONNECT 46666 Connected at 46666 bps 56K rate 111 CONNECT 49333 Connected at 49333 bps 56K rate 112 CONNECT 50666 Connected at 50666 bps 56K rate 113 CONNECT 53333 Connected at 53333 bps 56K rate
20. be negotiated in the receive direction Default Maximum number of code words in receive direction Specifies the maximum string length to be negotiated in the transmit direction Default Maximum string length in transmit direction Specifies the maximum string length to be negotiated in the receivedirection Default Maximum string length in receivedirection Specifies the maximum length of the history buffer to be nego tiated in the transmit direction Default History buffer size in transmit direction Specifies the maximum length of the history buffer to be nego tiated in the receive direction Default History buffer size in receive direction Enable Synchronous Buffered Mode n 6 None Allows an H 324 video application direct access to the synchro nous data channel On underflow the modem sends HDLC flag idle 0x7E to the remote modem This special error con trol mode is overridden by any of the following commands amp F amp M amp Q or N Enables direct access to the synchronous data channel Displays the allowed values Displays the current value 33 MultitodemZPX User Guide 4 AT Commands S Registers and Result Codes Command Values Defaults Description MS MS MS mod Modulation Selection See description See description This extended format command selects modulation enables or disables automode and specifies the highest downstream and upstream co
21. commands or exit the data communications program The next time you wish to set up the modem you must use the new password To Change the Remote Escape Character To further improve security you can change a remote modem s remote configuration escape character either locally or remotely The remote configuration escape charac ter is stored in register S9 The factory default is 37 which is the ASCII code for the percent character Setting S9 to 0 zero disables remote configuration entirely CAUTION If you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS9 n where n is the ASCII code for the new remote configuration es cape character and then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER 4 Type ATO and press Enter to exit remote configuration 47 6 Solving Problems MultiMtiodemZPX User Guide 6 Solving Problems Introduction Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection it is possible that the modem is defective How ever it is more likely that the source of your problem lies elsewhere The following symptoms are typical of problems you might encounter e The modem does not respond to command
22. computer Choose the latter to install the Global Wizard on you computer and Start menu Click Next The Global Wizard searches for your modem and identifies it Click Next Select the country in which the modem will be used and then click Next Review your choice of country If it is correct click Next to configure the modem oN D OF A When Global Wizard announces that the parameters have been set click Finish to exit AT Commands Non Windows users can configure the modem using AT commands You must enter these commands in your communication program s terminal window 1 Run your favorite communication program and open the program s terminal window 2 To configure the modem for a specific country type AT T19 0 nn where mn is the country code in hexadecimal notation and then press Enter 3 To verify the change type ATI9 and then press Enter The country code is dis played in decimal format Example of country command and result codes Country AT command Result code hexadecimal decimal Euro NAM AT T19 0 34 default 52 Japan AT T19 0 10 16 A complete list of country codes can be found on the Multi Tech Web site at http www multitech com GlobalModem config 15 MultiftodemZPX User Guide 2 Installation Step 5 Install and Configure Your Software You may use either the communication program included with your modem or a third party program Communication programs designed for Windows
23. hook 24 online command mode 22 P patch cord for sound card 4 7 pause time for comma setting 40 PCM Upstream Ignore command 36 phone connection 6 PhoneTools program 18 Plug and Play 2 programs communication 16 Protocol Result Code command 30 protocols 52 Pulse Dialing command 25 Q Quick Connect 37 Quick Connect Control command 37 R rate maximum data 41 Read Register Value command 25 reference materials 20 registering your product 67 regulatory compliance 56 60 remote configuration 46 47 escape character 40 47 escape sequence 39 remote digital loopback test 64 65 remote node operation 19 removing previous modems 14 Repeat command 23 required equipment 4 resetting the modem 26 27 Result Code Format command 26 Result Code Options command 26 Result Code Selection command 26 result codes 22 30 43 44 50 Result Codes Enable Disable command 25 Return Online to Data Mode command 25 rings setting number of 16 40 ROM checksum 24 S S registers 40 44 reading 25 S0 16 40 S1 40 S2 40 s3 40 S4 40 S5 40 S6 40 S7 40 S8 40 S9 40 47 S10 40 S11 40 28 40 30 40 35 40 36 40 S37 41 S38 41 S42 42 S48 42 S89 42 S108 42 S109 42 setting 25 safety 4 Select Maximum MNP Block Size command 28 Select V 44 Data Compression command 32 serial port 16 servicing your modem 57 Set Register Value command 25 software communication 16 software installation in Windows 2000 13 in Windows NT 11 sol
24. playing a recorded message If you do not have a sound card you can plug an amplified speaker into the LINE OUT jack MultiftodemZPX User Guide 2 Installation Step 3 Install the Modem Driver If you use Windows 95 or newer you must install the modem driver The modem driver tells Windows how to control the modem If you use a Linux operating sys tem please see Appendix F for installation instructions If you use the SCO OpensS erver operating system please see Appendix G Windows 95 Windows 98 Me 1 After installing the MultiModemZPX into your computer turn the computer on and allow Windows 95 to start As the computer starts it automatically detects the new modem and the New Hardware Found wizard appears Insert the MultiModemZPX CD into your computer s CD ROM drive and then click Next Windows begins searching for the driver When Windows says it has found an updated driver for the Multi Tech MT5634ZPX PCI V92 click Finish to complete the modem driver installation When Windows says it has found the driver for the Voice Modem click Next When prompted click Finish to complete the installation After completing the hardware and driver installation you must configure your modem for country specific operation See Step 4 Configure the Modem for Your Country for configuration instructions After setting up your modem for country specific operation you ll want to con figure your co
25. the file in a temporary folder on your hard disk 3 In the same section of the Web page download the Flash Wizard utility by click ing it and save it in the same folder Alternately install the Flash wizard from the MultiModemZPX compact disc Step 4 Extract the Upgrade Files 1 Install the Flash Wizard utility by double clicking the Flash Wizard file name in Windows Explorer 2 Extract the upgrade files by double clicking the file name The extracted files in clude a HEX file which contains the upgrade data and a Readme file 3 Copy the upgrade HEX file into the Flash Wizard folder which in a default in stallation is at C Program Files MultiTech Systems Flash Wizard Step 5 Document and Clear Your Stored Paramenters Before you flash your modem you should record the parameters that are currently stored in it so you can reprogram it after flashing After you have recorded them send the AT amp W1Z command to the the modem to clear the stored parameters 1 Run your favorite terminal program 71 MultiMtodemZPX User Guide E Upgrading the Modem Inthe program s terminal window type AT amp V and press Enter to list your modem s current parameters Record your parameters by saving the screens and sending them to your printer Type AT amp W1Z and press Enter to clear your stored parameters and reset your modem to factory default Close the terminal program Step 6 Upgrade the Modem s F
26. the Properties dialog box Select the Driver tab Click the Update Driver button and follow the Update Device Driver wizard prompts The wizard requests you to specify the path of the new driver If you d like to reassign your modem to COM3 type D COM 3 pcicom3 inf where D is the drive letter associated with your computer s CD ROM drive If you want to reassign your modem to COM4 type D COM 4 pcicom4 inf and continue with the wizard s instructions When the wizard completes its installation your modem should be reassigned to the new COM port MultiftodemZPX User Guide 2 Installation Verifying the Windows 95 98 Me Configuration Windows assigns an interrupt request IRQ number for your modem Because the number of IRQs is limited a computer with several accessories may not have an available IRQ for your new modem In that case you may have to decide which of your other accessories you can modify or do without Be aware that resource settings should be changed only by users with expert knowl edge of computer hardware and hardware configurations Note Changing resource settings improperly can disable your hardware and can cause your computer to malfunction or be inoperable Use the following procedure to check the assignments Windows has made for your modem 1 2 10 11 Click Start Settings Control Panel Double click the System icon When the System Properties dialog box appears cl
27. the maximum V 34 upstream speed at which the modem attempts to connect Value Speed 0 maximum modem speed 1 reserved 2 1200 75 bps 3 300 bps 4 reserved 5 1200 bps 6 2400 bps 7 4800 bps 8 7200 bps 9 9600 bps 10 12000 bps 11 14400 bps 12 16800 bps 13 19200 bps 14 21600 bps 15 24000 bps 16 26400 bps 17 28800 bps 18 31200 bps 19 33600 bps 38 decimal 0 23 1 Sets the maximum 56K downstream speed at which the modem attempts to connect The default maximum speed is 56K bps Note When using V 34 or V 32 client to client connections in poor conditions setting 38 0 may result in better performance Value Rate 0 56K disabled 1 56K autorate 2 28000 bps 3 29333 bps 4 30666 bps 5 32000 bps 6 33333 bps 7 34666 bps 8 36000 bps 9 37333 bps 10 38666 bps 11 40000 bps 12 41333 bps 13 42666 bps 14 44000 bps 15 45333 bps 16 46666 bps 17 48000 bps 18 49333 bps 41 MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes Register Unit Range Default Description 19 50666 bps 20 52000 bps 21 53333 bps 22 54666 bps 23 56000 bps S42 decimal 0 1 1 Enables disables the 56K auto rate When 56K auto is disabled fallback to V 34 is also disabled 0 disable 1 enable S48 decimal 7 or 128 7 Enables 7 or disables 128 LAPM negotia tion The following table lists the 36 and S48 configuration settings for certain types of connections S48 7 S48 128 S36 0
28. the modem might not recognize the dial tone and might treat it as an error Check with your PBX personnel or the PBX system manual to see if you can change the internal dial tone If you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain y Ifthe modem reports BUSY the other number might be busy Try again later BUSY can also indicate that you failed to add a 9 prefix to the phone number if you must dial 9 for an outside line 50 MultittodemZPX User Guide 6 Solving Problems The Modem Y Y Y Y If you must dial 9 to get an outside line the easiest way to dial it automatically using legacy software is to include it in the modem s dial prefix e g ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 in the local and long distance boxes If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a per son answered in
29. 2 connectors Line Connection Plug one end of the provided telephone cable into the modem s LINE jack and the other end into a telephone wall jack This is the only required connection Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Note The Federal Communications Commission FCC and Industry Canada impose certain restrictions on equipment connected to public telephone systems For more information see Appendix A Phone Connection If you wish to connect a telephone to the same line as the modem plug it into the modem s PHONE jack Note The PHONE jack is not interchangeable with the LINE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack MultiftodemZPX User Guide 2 Installation Microphone Connection For voice mail or speakerphone applications plug an unamplified microphone into the MIC jack The microphone should have a stereo 3 58mm 9 64 inch mini plug Do not use a monophonic microphone Sound Card and Speaker Connections For voice mail or speakerphone applications use a 3 58mm 9 64 inch plug male to male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card If your sound card does not have a LINE IN jack use its MIC jack This will allow you to hear modem activity whether it is originating or answering a call or
30. 80 Note the IRQ the device uses as well as the first I O address listed Output example Non prefetchable 32 bit memory at 0x00000000 Bus 0 device 17 function 0 Communication controller Unknown vendor Unknown device rev 0 Vendor id 11cl Device id 480 Medium devsel Fast back to back capable IRQ 11 Master Capable No bursts Min GNT 252 Max lat 14 Non prefetchable 32 bit memory at 0xe4000000 I O at 0x6400 I O at 0x6800 I O at 0x6c00 4 Using the IRQ and first I O address from the output obtained in step 3 type the command setserial dev ttySx uart 16550A port y irq z where x is the serial de vice you want to use y is the I O address and z is the IRQ Example setserial dev ttyS2 uart 16550A port 0x6400 irg 11 73 MultiModemZPX User Guide F Installing Under Linux Note The preceding example places the modem on COMS3 Your IRQ and port may vary Substitute the IRQ and port values in the example with the values for your computer as listed in the results of the command issued in step 3 To set Linux to configure the modem at boot up use an editor such as jed and add the setserial command to the end of the rc local file Once you ve completed your installation you must configure your modem for country specific operation See Chapter 2 for information on using AT com mands to configure your modem for use in your country Using the Terminal Program Minicom to Verify Operation This secti
31. 98 NT 2000 or Linux 2 2 x kernal operating system installed Y A CD ROM drive Tools to open your computer Y The computer s manual Y A nearby telephone line jack Y A3 58mm 9 64 inch plug male to male stereo patch cord optional Y An external speaker or headphone optional Y An external microphone optional Safety Warnings e Use this product only with UL and CUL listed computers U S A e To reduce the risk of fire use only 26 AWG 41mm or larger telephone wiring e Never install telephone wiring during a lightning storm e Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines Avoid using a telephone during an electrical storm there is a risk of electrical shock from lightning Do not use a telephone in the vicinity of a gas leak MultiftodemZPX User Guide 2 Installation Step 1 Install the MultiModemZPX in your Computer u Figure 2 1 The MultiModemZPX Installing the MultiModemZPX requires you to open your computer Please consult your computer manual in addition to the following instructions 1 Turn off the computer and unplug it Failure to do so may result in damage to both the MultiModemZPX and the computer Do not turn on the compute
32. DEM Stores a new remote configuration setup password 38 MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes Command AT lt CR gt Escape Sequence Values n a Description Puts the modem in command mode and optionally issues a command while remaining online Type AT and up to six command characters then press ENTER Used mostly to issue the hang up command ATH lt CR gt Command AT lt CR gt Remote Configuration Escape Sequence Values n a Description Initiates remote configuration mode while online with remote modem The remote configuration escape character is de fined in register 13 39 MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes S Registers Certain modem values or parameters are stored in memory locations called S registers Use the S command to read or to alter the contents of S registers see previous section Register Unit Range Default _ Description SO lring 0 1 255 0 Sets the number of rings until the modem answers ATS0 0 disables autoanswer com pletely Range varies by country Set SO 2 for Caller ID S1 1ring 0 255 0 Counts the rings that have occurred S2 decimal 0 255 43 Sets ASCII code for the escape sequence char acter Values greater than 127 disable escape 3 decimal 0 127 13 M Sets the ASCII code for the carriage return character S4 decimal 0 127 10 AJ Sets the ASCII code for the line feed character S5 d
33. MT5634ZPX PCI V92 Serial Data Fax Modem Version 1 25a 70 MultiMtodemZPX User Guide E Upgrading the Modem Step 2 Identify the Current Firmware Version Identify the current version of your modem s firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to http www multitech com SUP PORT MultiModemZPX firmware asp 2 Scroll down to your modem model number 3 Look at the firmware version number for your modem 4 If the firmware version number matches the firmware version number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated 5 If the firmware version number is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Warning The first digit of the new firmware must match the first digit of the old firmware or the modem may not work properly E g if your current firm ware version is 4 16 replace it only with 4 xx firmware not 6 xx firmware Step 3 Download the Upgrade File 1 If you are not already at the MultiModemZPX Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Download the upgrade file for your modem by clicking its name and save
34. NO DIALTONE and BUSY Extended result codes with NO DIALTONE and BUSY Basic result codes with NO DIALTONE and BUSY Modem Reset n Oorl None Resets modem to profile saved by the last amp W command Same as Z0 Data Carrier Detect DCD Control n 0 1 or2 1 Forces the DCD circuit to be always high DCD goes high when the remote modem s carrier signal is detected and goes low when the carrier signal is not detected 26 MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes Command amp Dn Data Terminal Ready DTR Control Values n 0 1 2 or3 Default 2 Description amp D0 Modem ignores the true status of the DTR signal and responds as if it is always on amp D1 If DTR drops while in online data mode the modem enters command mode issues an OK and remains connected amp D2 If DTR drops while in online data mode the modem hangs up If the signal is not present the modem will not answer or dial amp D3 If DTR drops the modem hangs up and resets as if an ATZ command were issued Command amp En XON XOFF Pacing Control Values n 12or13 Default 12 Description amp E12 Disables XON XOFF pacing amp E13 Enables XON XOFF pacing amp K4 must also be set Note amp E13 has no effect if hardware control amp K3 is selected Command amp Fn Load Factory Settings Values n 0 Default None Description amp F0 Loads factory settings as active configuration Note See also the Z command
35. PCM upstream PIG Displays the allowed values PIG Displays the currrent value Command PMH n Modem on Hold Enable Values n Oorl Default 1 Description Controls whether modem on hold procedures are enabled dur ing V 92 operation Normally controlled by a modem on hold program Values specified by this command are not modified when an AT amp F command is issued PMH 0 Enables V 92 modem on hold PMH 1 Disables V 92 modem on hold PMH Displays the allowed values PMH Displays the currrent value Command PMHF V 92 Modem Hook Flash Values n a Default n a Description Causes the DCE to go on hook for a specified period of time and then return off hook for at least a specified period of time The specified period of time is normally one half second but may be governed by national regulations ERROR is re turned if MOH is not enabled Command PMHR n Modem on Hold Initiate Values n 0 13 Default 0 Description Determines if the modem will accept a V 92 Modem on Hold MOH request and will set the MoH timeout Valid only if MOH is enabled and the modem is off hook or in data mode Otherwise ERROR will be returned PMHR 0 Deny MOH request PMHR 1 Grant MOH request with 10 second timeout PMHR 2 Grant MOH request with 20 second timeout PMHR 3 Grant MOH request with 30 second timeout PMHR 4 Grant MOH request with 40 second timeout PMHR 5 Grant MOH request with 1 minute timeout PMHR 6 Grant MOH req
36. TCO a caaes ca shians rstintca rads aS 6 Phime CEA aoro EAE E 6 Microphone Coniecton cncncianicsninieniniiaannieemadiomdnean 7 Sound Card and Speaker Connections scccisssascensasiacinsensiisssninsnseveanaseagsidimenennivennaereaeines 7 Step a install the Modemi Driver sicccimescimcinceuncamncoianeaS 8 a E T E E E een gecreuecueall nea vanbeaeduaabemnaoyedncetan 8 Windows 97 ME coran 8 WINE NT A e A R OR 11 Windows AUU seica n ean hai a Eaa A EEE aber andd 13 Step 4 Configure the Modemi for Your QOumtiy sessirnar srik 15 The Global Wizard UG ssidctucicteamecnnnnininnicenenelnisinuaaama ae 15 ATC ONMIN co gic ce ited ses lcinba AE 15 Step 5 Install and Configure Your Sofware ssicisiscacacninndsinuncenaenie ai 16 Chapter 3 Operation INO MCH ON creires iinan eniin Erienn EA a E ae ie S EAER ARATE r E 18 Connain Me Modine edt cae une ae 18 PhoneTools Features lt csscincmncinso nine mp nara moe ane EEE 18 Connecting 19 ie ITI coon aesemeeara ee aaE cman 18 Dial Up NetvordinE iionniooatemdi niger nua 19 RUINS FP ang kuin easton ean Saal aaiice ein ete on ee eae 19 Referee iiss cummin TERE AE EEEE ee Ha eee 20 Chapter 4 AT Commands S Registers amp Result Codes EEE a E cs san EE AAE E OAE A EAEAN O A O R E A 22 ATE Lg 2 aaa S 23 Pr TRUS ENE E nae arts bw oan aan ad navo dad inoecamensdoascaste 40 UN ae N ag E pecan E tick ATE APE E ek ad oe cate E 43 Chapter 5 Remote Configuration Might mela LiT Ka n EAA N E hen i a ea ie Ra 46 Basic
37. Telecom Warming Notice sasesesssscasasesennsarcedemazensnseasinasncess South Picea Nolge sosarnnsnnni orin anaa N International Modem Restrictions scoica Appendix B Technical Specifications Appendix C Loopback Tests lEn eoo Teo i A E T E Local Analog Loopback Test V54 Loop 3 ws ssssaiseaisneresintemaecsnansecn Remote Digital Loopback Test V 54 Loop 2 escessseeseteecesseeeseenenenes Local Digital Loopback Test V 54 LOOP 2 assisia Appendix D Warranty Service and Technical Support Limited Wattaily onentssankorai inko i na Cline narrano Rene hotioiieaidene ira n E a PANEN A IE AEEA S EA A EN U5 and Canadian Customers oscrisirenniiiariea International Customers outside U S A and Canada Warr ia Lona Dieitibuloi Seoses Technical SUP POG cinnchro nonce eee enna NOW pidlcy Se i eee nee Oe erent errr eee Men ere T ge ree erie Yateem meer ee E TA Contents MultitodemZPX User Guide Contents Appendix E Upgrading the Modem Egi elo Tai Ka n O EA T Mare manera mabe 70 Upgrade Overview conerroreiesiiiii ea Aa ER E 70 Step 1 Identify the Modem Pirate oc ccciscsscicsccnesssncsvivanens visas vicenneseb ise nescertetnusc tees 70 Step 2 Identify the Current Firmware Version sessies auae 71 Sepa Download the Upgrade Pile si ssceicseitimorscnns rns dasmo R 71 Step L Extract the Upgrade FleSsacrsssiuresrenieerinnoraraia a 71 Step 5 Document and Clear Your Stored Parameters oss siciersssssiccrescceiscvescrsternene
38. XOFF Pass Through command 30 Y Ymodem G protocol 52 Z Zmodem protocol 52 80
39. also set the inactivity timer by changing the value of S30 Command Values Default Description Command Values Defaults Description n VO V1 V2 X0 Protocol Result Code n 0 1 or2 1 Disables the appending of the protocol result code to the DCE speed Enables the appending of the protocol result code to the DCE speed Same as V1 XON XOFF Pass Through n Oorl 0 Modem responds to and discards XON XOFF characters 30 Command Values Defaults Description Command Values Default Description MultiftodemZPX User Guide Cn C0 A A0 A1 4 AT Commands S Registers and Result Codes Data Calling Tone n Oorl 0 Disables V 25 data calling tone to deny remote data fax voice discrimination Enables V 25 data calling tone to allow remote data fax voice discrimination Adaptive Answer Result Code Enable n Oorl 0 The A command controls whether the DATA and FAX result codes will be sent by the modem The modem must be in fax mode for this command to work Also the modem must be set to FAA 1 which enables the modem to distinguish between a fax and a data call When these commands are enabled the modem sends DATA to the computer when it detects data tones and FAX when it detects fax tones These strings are used by some servers to select the appropriate communication program Disables adaptive answer result codes Enables adaptive answer result codes
40. and Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description MultiftodemZPX User Guide Vn VO V1 WO W1 W2 Xn X0 X1 X2 X3 X4 X5 X6 X7 Zn ZO Z1 amp Cn amp CO amp C1 4 AT Commands S Registers and Result Codes Tone Dialing P T T Configures the modem for DTMF touch tone dialing Dialed digits are tone dialed until a P command or dial modifier is received Result Code Format n Oorl 1 Displays result codes as digits terse response Displays result codes as words verbose response Result Code Options n 0 1 or2 2 CONNECT result code reports DTE serial port speed disables protocol result codes CONNECT result code reports DTE serial port speed enables protocol result codes CONNECT result code reports DCE line speed enables protocol result codes Result Code Selection n 0 7 4 Basic result codes e g CONNECT does not look for dial tone or busy signal Extended result codes e g CONNECT 46000 V42bis does not look for dial tone or busy signal Extended result codes with NO DIALTONE does not look for busy signal Extended result codes with BUSY does not look for dial tone Extended result codes with NO DIALTONE and BUSY Extended result codes with
41. are and driver installation you must configure your modem for country specific operation See Step 4 Configure the Modem for Your Country for configuration instructions After setting up your modem for country specific operation you ll want to con figure your communications software or Windows Dial Up Networking Infor mation about configuring your communications software can be found in Step 5 If Dial Up Networking is already installed 1 10 Double click the My Computer icon then the Control Panel icon and then the Network icon Inthe Network dialog box click the Services tab and then double click Remote Access Service Inthe Remote Access Setup dialog box a list of modems is displayed Click Add Inthe Add RAS Device dialog box choose Multi Tech Systems MT5634ZPX PCI V92 and then click OK Inthe Remote Access Setup dialog box click Configure Inthe Configure Port Usage dialog box select Dial out only Receive calls only or Dial out and receive calls depending upon how the phone line will be used Click OK Inthe Remote Access Setup dialog box click Continue The system processes the new information and the Network Settings Change dialog box appears Select Yes to restart your computer After completing the hardware and driver installation you must configure your modem for country specific operation See Step 4 Configure the Modem for Your Country for configuration in
42. arrier frequency during start up retrain and rate renegotiation DTMF detection Though this modem is capable of 56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maxi mum 56K bps connections 61 MultiftodemZPX User Guide Command Buffer Transmit Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Bus Type Connectors Cables Diagnostics Environmental Storage Temperature Power Requirements Dimensions Operating Systems Limited Warranty B Technical Specifications call status display auto parity and data rate selections keyboard controlled modem options non volatile memory remote configuration DTR dialing callback security A law support in 56K modes 11 bit support real time fax compression conversion U S Caller ID reporting quick connect startup 40 characters 11 dBm North America and Pan Euro varies by country setting 0 01 43 dBm under worst case conditions 43 dB PCI 2 1 Two RJ 11 phone jacks one microphone jack and one speaker jack One RJ 11 phone cable Note Any cables connected to the computer should be shielded to reduce interference Power on self test POST and local analog loop Temperature range 0 50 C 32 120 F humidity range 20 90 non condensing 10 to 85 C 14 185 F 150 mA 5 VDC 1 8 cm wide x 14 7 cm long x 12 2 cm
43. ation Refer to Chapter 2 for in formation on using AT commands to configure the modem for use in your country Note If you are using the modem to dial out a dialer may be needed 76 Index MultiModemZPX User Guide Index Symbols J 29 communication programs K 29 16 22 49 S ope at N 30 Communication Standard command digital loss when used with PBX Q 30 23 42 r T 30 compression data 32 52 disabling ihe auto tate 4 V 30 configuration storing a 16 28 Pen eeu eee X 30 configuring for your country 15 mode selection 42 A 23 configuring software 16 Ag 23 connect messages 16 43 A AT 23 country code displaying 24 sherk Higer 0 e A country configuration 15 Adaptive Answer Result Code Enable command 31 analog loopback test 63 64 Answer command 23 Asynchronous Communications Mode command 27 AT commands 22 44 S 38 S 38 VW AT 39 A 31 B 31 C 31 E 31 amp amp S 28 amp C 26 amp D 27 52 amp E 27 amp F 16 27 amp G 27 amp K 27 amp Q 27 52 amp S 28 amp T 28 amp V 28 amp W 16 28 46 47 amp Z 28 4 AT 39 DCS 32 DR 32 DS44 32 ES 33 MS 34 MS 32 34 MS 33 34 PCW 35 PIG 36 PMH 36 PMHEF 36 PMHR 36 PMHT 37 PQC 37 VCID 38 VDR 38 C 31 A 28 B 29 definition 22 descriptions 23 39 DS 24 E 24 F 24 format 22 H 24 I 24 M 25 N 25 O 25 46 47 P 25 Q 25 S 25 S 25 T 26
44. between the end of one call attempt and the beginning of another For automatically answered incoming calls e The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 8 For correct operation total of the RNs of all devices connected to a single line at any time should not exceed 5 South African Notice This modem must be used in conjunction with an approved surge protection device International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to be come non compliant 60 MultiftodemZPX User Guide B Technical Specifications Appendix B Technical Specifications The MultiModemZPX modem meets the following specifications Trade Name Model Number Build Number Server to Client Data Rates Client to Server Data Rates Client to Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Video Compatiblity Voice Compatibility Voice Mode Sampling Error Correction Data Compression Speed Detection Speed Conversion Modes of Operation Flow Control Intelligent Features MultiModemZPX MT15634ZPX PCI MT15634ZPX PCI V92 56K speeds when access
45. ce is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 D394 250 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 D374 222 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D361 764 D355 658 D355 653 D353 598 D353 144 5 355 365 5 309 562 5 301 274 Other patents pending Notice Though this modem is capable of 56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Telephone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Technical Support 800 972 2439 Internet http www multitech com MultitodemZPX User Guide Contents Chapter 1 Introduction DROICHON cnieioricorencinen ce ene a ernie Zz Pri es o E E nse eae aes 2 What Isin Your Medeni Package ospusronmenonioneisneii iina 2 Chapter 2 Installation Mirour Hener E 4 Wiat You Wii Need ssoi aA ai POSEY VV a E A E E E sand asinieaieaewiedeneds 4 Step 1 Install the MuliModemZPX in your Computer sciri 5 Step 2 Make the Extemal Commies ccisscssecuenarsscadencitensivenshavanatained niesnsaetaneatinsnenna nana 6 Ling
46. ch enables you to fax a document directly from the Windows application in which you created it without opening PhoneTools 1 Install PhoneTools if it is not already installed 2 Create a document in a Windows application such as a word processor graphic editor or spreadsheet To fax the document keep the document open and select the Print command from the File menu 3 Select CAPTURE FAX BVRP as the printer driver and then click OK The Send Fax wizard appears 4 In the Recipient section type the required information or extract it from the Phone Book by clicking 5 In the Template section optionally select a cover page and type a cover message 6 Select the document to be sent The default file when sending from within a Win dows application is Capture dgr 7 Select the date and time to send the document if you do not want to send it immediately 8 Click Finish to start the transmission 19 MultiModemZPX User Guide 3 Operation References The World Wide Web is an excellent source of information about modems in general and modem installation configuration and troubleshooting in particular The following Web sites are good places to start e Costmo s Other Resources Page http modems rosenet net e Data Communications FAQ http www best com malch comfaq html e Modemsite com http 808hi com 56k index htm e Vee90 net http www vee90 net 20 4 AT Commands S Registers amp R
47. conflict with each other Make sure all other communications programs are closed and then try to make the connection again If you are using DOS or Windows 3 1 communication software make sure the initialization string includes amp F as the first command to cancel any leftover command that could affect the modem s operation Y Your communication software settings might not match the port the modem is connected to Make sure the COM port you chose during setup matches the COM port set in your communications software See Chapter 2 for more information 49 MultiMtiodemZPX User Guide 6 Solving Problems Y Another expansion card such as a sound or game card might be using the same COM port memory address or interrupt request IRQ as your modem See Chapter 2 for information on verifying the configuration for your operating sys tem Look for conflicts with other devices installed on your computer Resources are assigned at power up by the computer s BIOS If the resources assigned to the MultiModemZPX PCI conflict with the resources of another device the re sources of the second device have to be changed Select the port the conflicting device is on and change it to resolve the conflict If you need to change switches or jumpers on the conflicting device refer to the device s documentation Y If you have another MultiModemZPX PCI install it and try to make a connec tion Y The modem might have a problem beyo
48. de 64 MultiModemZPX User Guide C Loopback Tests 6 Enter data from your keyboard For this test typing multiple uppercase U char acters is a good way to send an alternating test pattern of binary ones and zeroes Data received by the remote modem enters its analog receiver is converted to digital data is reconverted into analog and then is transmitted back to your modem Your modem passes this test if the characters received on your monitor are the same as the characters entered from your keyboard 7 To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode The modem should respond with an OK mes sage If you wish to stay on line with the remote modem for normal data trans mission type AT amp T and press ENTER to exit the test then type ATO and press ENTER to return on line If you wish to terminate the call type ATH and press ENTER to hang up Local Digital Loopback Test V 54 Loop 2 The local digital loopback test is identical to the remote digital loopback test with one exception Instead of using your modem to signal a remote modem to place it self in digital loopback mode your modem is placed in digital loopback mode while the remote modem is not Data is entered and transmitted from the remote modem sent across the phone line to your modem and looped back to the remote modem UUUUUUUUUUU UUU Digital Analog Analog Digital Computer or Terminal Local MultiMod
49. e new commands in the communication program s terminal window adding the amp W command to store them in the modem s nonvolatile memory For instance to create a default configu ration that turns off autoanswer type AT amp FS0 0 amp W The new configuration loads automatically whenever the modem is turned on or receives the ATZ command Select the port the modem is connected to Select your serial port speed This can be labeled maximum speed DTE bps or baud rate Ideally if you use data compression you should set your serial port baud rate to four to six times the modem s maximum transmission speed or faster however few files can be compressed enough to require speeds that high and not all serial ports can handle speeds that high If the communication program has an autobaud selection make sure it is disabled Autobaud applies only to older modems and can cause problems if enabled If the program allows you to edit the no connect messages NO CARRIER BUSY NO ANSWER NO DIALTONE make sure there is no space between DIAL and TONE in NO DIALTONE Refer to the program manual or online help for other configuration choices In most cases you can accept the default values 16 3 Operation MultiModemZPX User Guide 3 Operation Introduction Your Multi Tech modem operates under the control of a communication pro gram such as the PhoneTools program included with the modem It a
50. e plugged into any available PCI slot The MultiModemZPX provides high speed data transfer and fax capabilities for small businesses telecommuters and SOHO users Its compatibility with the new ITU T V 92 protocol provides quick connections downstream transmissions at speeds up to 56K bps and upstream transmissions at speeds up to 48K bps when connected to V 92 compatible Internet service providers Transmissions between the MultiModemZPX and other client modems are limited to 33 6K bps as are upstream transmissions to non V 92 compatible ISPs and downstream transmissions that are converted more than once on the telephone network The MultiModemZPxX also supports Super G3 ITU T V 34 fax communications at speeds up to 33 6K bps with Class 2 1 fax commands Modem features include Plug and Play operation callback security and remote configuration In standard mode you can store up to four command lines or telephone numbers of up to 40 characters each in the modems nonvolatile memory In callback security mode you can store up to 30 passwords and dialing strings Other modem capabilities include voice operation using the included software AT amp T calling card tone detection pulse and tone dialing adaptive answer DTR dialing U S Caller ID reporting two wire leased line operation 11 bit operation V 42 error correction and V 42bis and V 44 data compression What Is in Your Modem Package Your modem package has several comp
51. ecimal 0 32 8 H Sets the ASCII code for the backspace char 33 127 acter Values over 32 disable backspace S6 seconds 2 65 2 Sets the time the modem waits after it goes off hook before it begins to dial the telephone number S7 seconds 1 255 50 Sets the time the modem waits for a carrier signal before aborting a call Also sets the wait for silence time for the dial modifier S8 seconds 2 65 2 Sets the length of a pause caused by a comma character in a dialing command S9 decimal 0 1 127 37 Sets ASCII code for remote configuration escape character S9 0 disables remote configuration S10 100 ms 20 255 20 Sets how long a carrier signal must be lost before the modem disconnects S11 1 ms 50 150 95 Sets spacing and duration of dialing tones S28 decimal 0 1 255 1 0 disables 1 255 enables V 34 modulation S30 1 minute 0 1 255 0 Sets the time the modem waits before it dis connects when no data is sent or received A value of zero disables the timer See also the T command S35 decimal 0 1 0 0 disables 1 enables the V 25 data calling tone which allows remote data fax voice discrimination S36 decimal 0 7 7 Specifies the action to take in the event of a negotiation failure when error control is se lected See S48 These values may be different outside North America 40 MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes Register Unit Range Default Description S37 decimal 0 19 0 Sets
52. ed V 42bis is acceptable V 44 data compression is acceptable V 42bis is acceptable V 44 only when connected to a V 92 server Displays the allowed values Displays the current value V 44 Data Compression Reporting n Oorl 0 Enables or disables the V 44 data compression report If the compression report is enabled the DR lt type gt intermediate result code reports the current DCE DCE data compression type It is issued after the Error Control Report ER and before the final result code e g CONNECT The intermediate result code descriptions are shown after the command descriptions Disables the V 44 compression report Enables the V 44 compression report Displays the allowed values Displays the current value DR NONE Data compression not in use DR V42B V 42bis is in use in both directions DR V44 V 44 is in use in both directions Command DS44 n V 44 Data Compression Values Default Description DS44 See description See description Controls the V 44 data compression function The command syntax is DS44 direction 0 0 max_codewords_tx max_codewords_rx max_string_tx L max_string_rx max_history_tx max_history_rx lt CR gt Subparameters that are not entered retain their current value Commas separate optional subparameters and must be inserted to skip a subparameter Example DS44 2048 2048 lt CR gt changes the maximum number of code words in both direc tions
53. eed to use AT commands only when reconfiguring the modem for example to turn au toanswer on or off The format for entering an AT command is ATXn where X is the command and n is the value for the command sometimes called the command parameter The value is always a number If the value is zero you can omit it from the command thus AT amp W is equivalent to AT amp W0 Most commands have a default value which is the value that is set at the factory The default values are shown in the AT Commands section which begins on the next page You must press the Enter key abbreviated lt CR gt for carriage return to send the command to the modem Any time the modem receives a command it sends a re sponse known as a result code The most common result codes are OK ERROR and the CONNECT messages that the modem sends to the computer when it is connect ing to another modem For a table of valid result codes see Result Codes at the end of this chapter You can issue several commands in one line in what is called a command string The command string begins with AT and ends when you press ENTER Spaces to separate the commands are optional they are ignored by the command interpreter The most familiar command string is the initialization string which is used to configure the modem when it is turned on or reset or when your communications software calls another modem 22 AT Commands Command Values Description Comma
54. efore proceeding When the flash upgrade is complete the message Programming Complete appears Click Next to continue The Results dialog box appears next Click Finish to exit Flash Wizard Note If you are using Windows NT be certain to enable RAS and your fax ser vice when the operating system restarts Step 7 Restore Your Parameters Your modem has been updated You can now open your terminal program to repro gram your modem parameters or to confirm the update by typing ATI in the termi nal window and pressing ENTER 72 MultiModemZPX User Guide F Installing Under Linux Appendix F Installing Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6 2 operating system Other versions of Red Hat and other Linux op erating systems should be similar Briefly in Linux you do not need drivers for most modems Programs in Linux commonly call upon the port rather than the modem Standard Linux Serial Port Definitions PC port Linux port Com1 ttyS0 Com2 ttyS1 Com3 ttyS2 Com4 ttyS3 Installation Install the MultiModemZPX in the computer as described in Chapter 2 Setup 1 Turn on the computer and allow the computer to boot to the command prompt 2 Log on as root 3 Determine the resources the modem is using by typing the command cat proc pci or the command less proc pci Look for the entry listing vendor id 11c1 and device id 4
55. elect Multi Tech MT5634ZPX PCI and then click Dialing Properties Check This lo cation has call waiting and then select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a fre quent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check that the phone cord between the modem s LINE jack and the wall jack is undamaged and firmly connected to both You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again Your ISP might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again 51 MultittodemZPX User Guide 6 Solving Problems The Modem Cannot Connect When Answering Y The default DTR Control command amp D2 inhibits autoanswer To enable au toanswer change DTR Control to amp D0 and make sure amp Q0 amp Q5 or amp Q6 is also set For more information see the amp D command in Chapter 4 For informa tion on changing the modem s default configuration see Step 5 Install and Configure Your Software in Chapter 2 Y Autoanswer might be disabled Turn on autoanswer in your communications program or send the command ATS0 1 ATS0 2 if you have Caller ID service
56. em Remote MultiModem Computer or Terminal Figure C 3 Local digital loopback test Test procedure 1 Using your communication program set the baud rate to 9600 and go into ter minal mode Type AT and press ENTER you should get an OK message 2 Dial the remote modem and establish your online connection 3 Type the escape sequence AT and press Enrer to bring your modem into online command mode 4 Type AT amp T3 and press ENTER Once you receive an OK message from your mo dem if responses are enabled your modem is placed in digital loopback mode 5 Have someone enter data from the remote keyboard For this test typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros The data received by your modem enters its analog receiver is converted to digital data is reconverted into analog and then is transmitted back to the remote modem Your modem passes this test if the characters received on the remote monitor are the same as the characters entered from the remote keyboard 65 MultiModemZPX User Guide C Loopback Tests 6 To exit the test type the escape sequence AT and press Enter This puts the modem in online command mode The modem should respond with an OK message If you wish to stay on line with the remote modem for normal data transmission type AT amp T and press ENTER to exit the test then type ATO and press ENTER to return on line If you wish to t
57. erminate the call type ATH and press ENTER to hang up 66 MultiModemZPX User Guide D Warranty Service and Technical Support Appendix D Warranty Service and Technical Support Limited Warranty Multi Tech Systems Inc MTS warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or if date of purchase is not provided ten years from the date of shipment MTS MAKES NO OTHER WARRANTY EXPRESSED OR IMPLIED AND ALL IM PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU LAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products that have been damaged by lightning storms water or power surges or that have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products that prove to be defective within the warranty peri od or at MTS s option issuance of a refund of the purchase price Defective prod ucts must be returned by Customer to MTS s factory with transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS
58. esult Codes MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes Introduction AT commands are used to control the operation of your modem They are so called because each command must be preceded by the characters AT to get the ATtention of the modem AT commands can be issued only when the modem is in command mode or online command mode The modem is in command mode whenever it is not connected to another modem The modem is in data mode whenever it is connected to another mo dem and ready to exchange data Online command mode is a temporary state in which you can issue commands to the modem while connected to another modem To put the modem into online command mode from data mode you must issue an escape sequence followed immediately by the AT characters and the command e g ATH to hang up the modem To return to data mode from online command mode you must issue the command ATO To send AT commands to the modem you must use a communications program such as HyperTerminal or the PhoneTools communications program included with your modem You can issue commands to the modem either directly by typing them in the terminal window of the communications program or indirectly by con figuring the operating system or communications program to send the commands automatically Fortunately communications programs make daily operation of mo dems effortless by hiding the commands from the user Most users therefore n
59. h 16 minute timeout Grant MOH request with indefinite timeout Displays the allowed values Displays the currrent value Quick Connect Control n 0 1 2 or3 0 Controls the V 92 shortened Phase 1 and Phase 2 startup proce dures quick connect When line conditions are stable quick connect results in shortened connect times however significant fluctuation in line conditions from call to call can result in longer connect times in which case it may be advisable to disable quick connect The PQC command is interactive with 109 Enables Short Phase 1 and Short Phase 2 Quick Connect Enables Short Phase 1 Enables Short Phase 2 Disables Short Phase 1 and Short Phase 2 Displays the allowed values Displays the currrent value 37 MultiftodemZPX User Guide 4 AT Commands S Registers and Result Codes Command VCID n Caller ID Selection Values Default Description VCID 0 VCID 1 VCID 2 VCID VCID n 0 1 or2 0 Enables Caller ID detection and configures the reporting and presentation of the Caller ID data that is detected after the first ring The reported data includes the date and time of the call the caller s name and number and a message Set S0 2 Disables Caller ID Enables Caller ID with formatted data Enables Caller ID with unformatted data Displays the allowed values Displays the currrent value Command VDR x y Distinctive Ring Report Values Default Description VDR 0 n a
60. high 0 7 x 5 8 x 4 8 Tested for use with Windows 95 98 NT and 2000 and Linux 2 2 x kernal 10 years 62 MultiModemZPX User Guide C Loopback Tests Appendix C Loopback Tests Introduction Each time you turn on your modem it performs an automatic self test to ensure proper operation Your modem also has three diagnostic tests local analog loop back remote digital loopback and local digital loopback These ITU T V 54 loop back tests isolate telephone circuit and transmission problems In a loopback test data from your computer loops through the circuits of your mo dem and or a remote modem before it appears on your monitor When the loop has been completed the data on your PC s monitor should match the original data The local analog loopback test allows you to verify that the modem s transmitter and receiver circuits are functioning properly The remote digital loopback test allows you to verify that the local computer or ter minal the serial ports the local and remote modems and the transmission line be tween them are functioning properly The local digital loopback test allows you to verify that the remote computer or ter minal the serial ports the local and remote modems and the transmission line be tween them are functioning properly Local Analog Loopback Test V 54 Loop 3 In this test data from your computer or terminal is sent to your modem s transmit ter converted into anal
61. ice modem click Next to continue When prompted click Finish to complete the installation After completing the hardware and driver installation you must configure your modem for country specific operation See Step 4 Configure the Modem for Your Country for configuration instructions After setting up your modem for country specific operation you ll want to con figure your communications software or Windows Dial Up Networking Infor mation about configuring your communications software can be found in Step 5 Changing the Windows 95 98 Me COM port assignment Unlike an external modem the MultiModemZPX contains its own serial port When Windows detects the MultiModemZPxX it assigns the next available COM port to it Since COM1 through COM4 are standard serial ports in Windows computers Win dows typically assigns COM5 to the modem s serial port If Windows assigns the modem to a COM port higher than 4 then certain legacy soft ware applications will not recognize the modem To correct this situation Multi Tech Systems provides two additional driver files on the MultiModemZPX CD that may be used to reassign the modem to either COM3 or COM4 To reassign the COM port 1 Insert the MultiModemZPX CD into your computer s CD ROM drive 2 Click Start Settings Control Panel Double click the System icon 3 Select the Device Manager tab and double click the Modem icon 4 5 Double click MT5634ZPX PCI V92 to go to
62. ick the Device Manager tab A list of device types appears Double click Modem to display a list of modems installed in your computer Double click Multi Tech Systems MT5634ZPX PCI V92 The Modem Proper ties dialog box appears Click the Resources tab and note the Conflicting Device list If there is a conflict between your modem and another device in your computer the information ap pears here For help in resolving a conflict click Start Help and then search the Help index for the Hardware Conflict Troubleshooter When finished click OK to exit the System Properties dialog box In Control Panel double click the Modems icon When the Modems Properties dialog box appears click the Diagnostics tab A list of ports and devices appears Highlight the COM port associated with the MT5634ZPX PCI V92 Click More Info Clicking More Info causes Windows to send commands to and receive re sponses from the modem The system also displays information about the mo dem s COM port Write down the modem s port interrupt address and highest speed You will need this information to configure any legacy nonWindows communications software you install Port COM Interrupt Address Speed _ Click the General tab Select Multi Tech Systems MT5634ZPX PCI V92 and click Properties to review the modem s default communications settings Do not change any settings unless you have special requirements Click Diali
63. id max_rate values for each mod value see the following table mod value Valid max_rate values bps V92 V90 V34 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 19200 16800 14400 12000 9600 7200 4800 14400 12000 9600 7200 4800 2400 1200 300 V32B V32 V22B V22 V23C Bell212A V21 Bell103 An optional number that specifies the highest rate at which the modem may establish a downstream receive connection The value is decimal coded in units of bps e g 28800 specifies the highest rate to be 28800 bps Maximum rate determined by the modulation selected in mod default Maximum rate value limited by the modulation selected in mod See Possible rates in the mod table Call Waiting Enable n 0 1 or2 0 Controls the action to be taken upon detection of a call waiting tone in V 92 mode Values specified by this command are not modified when an AT amp F command is issued Toggles V 24 Circuit 125 and collects Caller ID if enabled by VCID Hangs up Ignores V 92 call waiting Displays the allowed values Displays the currrent value 35 MultiModemZPX User Guide 4 AT Commands S Registers and Result Codes Command PIG n PCM Upstream Ignore Values n Oorl Default 1 Description Controls the use of PCM upstream during V 92 operation PCM upstream allows faster upload speeds to a V 92 server PIG 0 Disables PCM upstream PIG 1 Enables
64. iens 71 Step 6 Upgrade the Modems Piri wate screens 72 Step 7 Restore Your Parameters acres cccsatscsnacsved viernes nase meee 72 Appendix F Installing Under Linux DY TIO u EROP A T E E E E E E A E E 73 Standard Linux Serial Port Det Ons pic caiiinniicinenieemninnmimnainendaic 73 IFUL CLE asreeepe eaten epee reriaterraretan terse OEA 73 MELAD ssicine dane E ieeeis 73 Using the Terminal Program Minicom to Verify Operation cccccsceseseseeesteneeeeees 74 Using the Modem to Call the Toternt tsusi eann 74 Calling ihe ISP eee E e EE EEEE cies eadh gece vonhane sidipaneanisanarcnste 75 Answering Calls accnciacndeae i Ea E RESE EE AES EaR E 75 Appendix G Installing Under SCO OpenServer Mro ON contested totter neeiideasttedi E ee eee ee 76 TSBs N o a E A E E E teeter ea 76 BCL AA E EA T 76 EIA ETENI EENES IA E ERE EIA AAAA O S AE AE T EER EEA E VENENE S VER AE EN AT 77 1 Introduction MultiftodemZPX User Guide 1 Introduction Introduction Congratulations on your purchase of the MultiModemZPX You have acquired one of the finest internal V 92 data fax voice modems available today from one of the world s oldest modem manufacturers Multitech Systems Inc This user guide will help you to install configure test and use your modem Product Description The MultiModemZPxX is a full featured internal data fax voice modem designed for Pentium computers in Windows Plug and Play environments Its half length card can b
65. ing a V 90 or V 92 server actual speed depends on server capabilities and line conditions Up to 48Kbps when accessing a V 92 server actual speed depends on server capabilities and line conditions other wise the same as client to client data rates 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 300 bps Serial binary asynchronous ITU T V 92 V 90 V 34 enhanced V 34 V 32bis V 32 V 22bis V 22 Bell 212A and 103 113 ITU T V 21 amp V 23 V 42 V 42bis V 44 ITU T Super Group 3 Class 1 0 2 0 2 1 T 4 T 30 V 21 V 27ter V 29 V 34 V 17 TIA EIA 578 Class 1 2 TR29 2 ITU T V 80 for H 324 video conferencing AT V TAM command set Up to 44 100 kHz down sampled to 11 025 kHz ITU T V 42 LAP M or MNP 4 ITU T V 44 6 1 throughput V 42bis 4 1 throughput MNP 5 2 1 throughput Automatic speed detection and switching between available speeds Serial port data rates adjustable to 300 1200 2400 4800 9600 19 200 38 400 57 600 and 115 200 bps Fax online modes full duplex data over dial up lines voice XON XOFF software RTS CTS hardware Plug and play fully AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer adaptive answer FIA extended automode adaptive line probing automatic symbol and c
66. irmware Before you begin the following procedure read the README TXT file extracted from the upgrade archive file Note the file name for the new firmware example ARQG125A HEX Also if you are using Windows NT you must disable Windows RAS and Microsoft Fax Service before upgrading the modem s firmware To disable RAS and your Fax service Click Start Settings Control Panel and then double click Services Select Remote Access Server and then click the Startup button Se lect Manual as the startup type and then click OK Do the same for any fax service WARNING Never install an older version of firmware over a newer version Doing this WILL DESTROY THE FLASH PROM If the flash PROM is destroyed the mo dem must be sent in for repair 1 Run Flash Wizard by double clicking its icon or file name or by selecting it from the Start menu The program begins by identifying devices attached to your computer Select the modem to be upgraded and then click Next to proceed Select the port to be upgraded from the Port list select the appropriate HEX file from the Hex File list and then click Next to continue Note Do not use FLASHLDR HEx This file is used internally by Flash Wizard The Progress dialog box now displays the progress of the upgrade Caution Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable Wait for the Next button to become active b
67. led devices on your computer dialog box provides a list of devices installed on your computer Select the device you want to uninstall from the list Click Next Inthe Uninstall a Device dialog box verify that the correct device is highlighted and then select Yes Click Next to continue When the Completing the Add Remove Hardware dialog box indicates Win dows has successfully uninstalled the device click Finish Note If you are removing a Plug and Play device from Windows 2000 you must physically remove the device from the computer or Windows 2000 will request driver installation each time the system starts 14 MultitodemZPX User Guide 2 Installation Step 4 Configure the Modem for Your Country Before you use your modem you must configure it for the country in which it will be used You must also do this if you move the modem to another country after it has been configured for the first country You can use one of two configuration methods the Global Wizard utility or AT commands The Global Wizard Utility The Global Wizard configuration utility is recommended for computers running Windows 95 or newer 1 Insert the MultiModemZPX CD into the CD ROM drive The Autorun menu should appear 2 Click Initial Setup and Country Selection 3 In the Global Wizard dialog box select either Run from CD or Install on your PC Choose the former to configure your modem without installing the Global Wizard on your
68. lso can op erate under other general purpose data communication programs such as Windows HyperTerminal For information on how to use the modem with the communication program of your choice please refer to the program s documentation Configuring the Modem Your modem normally is configured either through Windows or through the com munication program you are using The default settings work best for most purposes For help in setting up your communication program see Step 5 Install and Config ure Your Software in Chapter 2 You can also configure your modem directly by typing AT commands in the termi nal window of a communication program See Chapter 4 for descriptions of the mo dem s AT commands PhoneTools Features Using the PhoneTools communications program included with your modem you can e Upload and download data files e Send faxes at preset times e Store incoming voice messages and faxes e Retrieve stored messages faxes and telephone numbers telephone number re trieval requires Caller ID service from your phone company e Print a received fax For detailed information about operating your modem under PhoneTools please refer to the PhoneTools online documentation Connecting to the Internet Your Multi Tech modem is your gateway to the Internet and the World Wide Web To access the Internet and Web via your modem you must establish a dial up account with an Internet service provider ISP T
69. ment and telecom munications terminal equipment and the mutual recognition of their conformity New Zealand Telecom Warning Notice 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for con nection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermit ted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct opera tion at the higher speed which it is designated 33 6 kbps and 56 kbps connec tions are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances 2 Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair 3 This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers 4 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment i
70. might be unacceptable Data Is Being Lost y If you are using data compression set the serial port baud rate to two to six times the data rate Y Make sure the flow control method you selected in your software matches the method selected in the modem see AT commands amp K and Q Y Enter the I11 command in online mode or the amp V command in command mode to display information about the last connection Then make a screen print of the connection statistics and look for unacceptable parameters 52 MultitMtiodemZPX User Guide 6 Solving Problems There Are Garbage Characters on the Monitor Y Your computer and the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communication software Y You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time Y At speeds above 2400 bps the remote modem might not use the same transmis sion or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters Y Enter the I11 command in online mode or the amp V command in command mode to display information about the last connection Then make a screen print of the connection statistics and look for unaccep
71. mmunications software or Windows Dial Up Networking Infor mation about configuring your communications software can be found in Step 5 After installing the MultiModemZPX into your computer turn the computer on and allow Windows to start As the computer starts it automatically detects the new modem and the New Hardware Found wizard appears Click Next to begin the installation When the wizard asks What do you want Windows to do Select Search for the best driver for your device and then click Next When the wizard says Windows will search for new drivers in its driver data base on your hard drive and in any of the following selected locations insert the MultiModemZPX CD into your computer s CD ROM drive and then select CD ROM drive Click Next When prompted select the driver for the Multi Tech MT5634ZPX PCI V92 and then click Next If the Insert Disk dialog box says that the file 56ZPX CAT cannot be found click Skip File to continue the installation When prompted click Finish to complete the modem driver installation MultiftodemZPX User Guide 2 Installation 12 13 14 When the Add New Hardware wizard says it will search for new drivers for the Wave device for the voice modem click Next Select Search for the best driver for your device and then click Next 10 11 Select CD ROM drive and then click Next When Windows says it has found the driver for the vo
72. mpany s purchase order for repair charges Repaired units will be shipped freight collect unless other arrangements are made in advance Please direct questions regarding technical matters product configuration verifica tion that the product is defective etc to our Technical Support department nearest you as listed at http vww multitech com COMPANY offices DEFAULT ASP or e mail tsupport multitech com When calling the U S please direct questions regard ing repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or e mail mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis International Distributors Procedures for international distributors of Multi Tech products are on the Distribu tor Web site at http vww multitech com PARTNERS ogin 68 MultiModemZPX User Guide D Warranty Service and Technical Support Technical Support Multi Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit please call 800 972 2439 USA and Canada or 763 785 3500 international and local Please have modem information available You can also contact Technical Support by e mail at the follo
73. nd Values Description Command Values Description Command Values Description Command Values Default Description Command Values Default Description MultiftodemZPX User Guide AT ENTER Bn BO Bl B2 B3 B15 B16 Ds 4 AT Commands S Registers and Result Codes Attention Code n a The attention code precedes all command lines except A and the escape sequence Key n a Press the ENTER or RETURN key to execute most commands This action is frequently abbreviated lt CR gt Answer n a Answers an incoming call before the final ring Repeat Last Command n a Repeats the last command string Do not precede this com mand with AT Do not press ENTER to execute Communication Standard Setting n 0 3 15 16 1 and 16 Select ITU T V 22 mode when modem is at 1200 bps Select Bell 212A when modem is at 1200 bps Deselect V 23 reverse channel same as B3 Deselect V 23 reverse channel same as B2 Select V 21 when the modem is at 300 bps Select Bell 103J when the modem is at 300 bps Dial s dial string phone number and dial modifiers none Dial telephone number s where s may up to 40 characters long and include the 0 9 A B C and D characters and the L P T W S comma semicolon and dial string modifiers Dial string modifiers L Redial last number Must be placed immediately after ATD P Select pulse dialing until a T is enc
74. nd the scope of this user guide If you have another Multi Tech modem try swapping modems If the problem goes away call Technical Support for assistance see Appendix D The Modem Cannot Connect When Dialing Reasons why the MultiModemZPX PCI may fail to connect include e lack of a physical connection to the telephone line a wrong dial tone a busy signal a wrong number no modem at the other end a faulty modem computer or software at the other end incompatibility between modems poor line conditions You can narrow the list of possibilities by using extended result codes Extended re sult codes are enabled by default If they have been disabled include V1X4 in the modem s initialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports the call s progress y Ifthe modem reports NO DIALTONE check that the modem s telephone line ca ble is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installa tion To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed behind a corporate phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case
75. ng Properties and review your dialing settings If you are required to dial 9 to get an outside line type 9 in the local and long distance boxes If you have Call Waiting service disable Call Waiting to prevent it from interrupting a data or fax transmission When you are finished click OK to exit the dialog box 10 MultitodemZPX User Guide 2 Installation Windows NT 4 0 Before you begin a Windows NT installation make sure Windows NT Service Pack 3 or newer is installed on the computer Also to add and remove devices you must be logged on with Administrator privileges 1 After installing the MultiModemZPX modem into your computer turn the com puter on and allow Windows NT to start 2 Insert the MultiModemZPX CD into your computer s CD ROM drive 3 When the MT5634ZPX PCI Autorun menu appears choose Windows NT Setup 4 The Multi Tech Systems NT4 PCI Modem Setup dialog box shows the COM port assigned to the modem You can change the COM port assignment by click ing the down arrow and selecting an unused COM port Eg Multi Tech Systems NT4 PCI Modem Setup x Modem Setup About NT4SetupPC Welcome to the Multi Tech Systems Inc MT5634 ZP PCI Installation program Settings Com Port COM3 v Install the modem on the p7 selected COM port Uninstall the modem Uninstal 5 Now click Install The MT5634ZPX PCI V92 driver is installed on the selected COM port 6 When a message asking yo
76. nnection rates using one to four subparameters The command syntax is MS mod automode 0 max_rate 0 max_rx_rate lt CR gt Subparameters that are not entered retain their current value Commas separate optional subparameters and must be in serted to skip a subparameter Example MS 0 lt CR gt disables automode and keeps all other settings at their current values Reports supported options in the format list of supported mod values list of supported automode values 0 list of sup ported max_rate values 0 list of supported max_rx_rate val ues Example MS BELL103 V21 BELL212A V22 V22B V23C V32 V32B V34 V90 V92 0 1 0 0 33600 0 0 56000 Reports current options in the format mod automode 0 max_rate 0 max_rx_rate Example MS V92 1 0 33600 0 56000 Subparameters Specifies the preferred modulation automode enabled or the modulation to use in originating or answering a connection automode disabled The default is V92 mod Modulation Possible rates bps V92 V 92 56000 54667 53333 52000 50667 49333 48000 46667 45333 44000 42667 41333 40000 38667 37333 36000 34667 33333 32000 30667 29333 or 28000 V908 56000 54667 53333 52000 50667 49333 48000 46667 45333 44000 42667 41333 40000 38667 37333 36000 34667 33333 32000 30667 29333 or 28000 V34 V 34 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600
77. o locate an ISP near you look in a local directory or computer publication Your ISP should provide you with the fol lowing information User name also called user ID Password Access number the number you call to connect to the server Host name and or domain name Domain Name Server DNS server address If besides the Web you use the Internet for e mail and newsgroups your ISP should also provide you with the following information 18 MultiModemZPX User Guide 3 Operation E mail or POP mail address POP server address Mail or SMTP address News or NNT server address Dial Up Networking Before you can connect to the Internet you must set up a remote node client pro gram The Windows version is called Dial Up Networking Dial Up Networking es tablishes your connection to the ISP s server which is the shared computer that manages calls from clients your computer to the Internet Most if not all Windows browsers start Dial Up Networking automatically when you open them For instructions on how to set up Dial Up Networking consult your ISP or your op erating system s online help or printed documentation Many ISPs include with their service a program that will install and configure Dial Up Networking automatically for you Sending a Fax You can use the PhoneTools program which is included with your modem to send and receive faxes directly from your computer The following procedure uses print capture whi
78. og form looped back to the modem s receiver converted into digital form and then sent to your monitor for verification No connection to the phone line is required AT amp T1 CONNECT 9600 Digital Analog Computer or Terminal Local MultiModem Figure C 1 Local analog loopback test Test procedure 1 Using a communications program set the baud rate to 9600 and go into terminal mode 2 Type AT amp T1 and press Enter This places your modem in analog loopback mode in the originate mode ACONNECT message should appear on your dis play The modem is now out of command mode and in a pseudo online mode 63 MultiModemZPX User Guide C Loopback Tests 3 Enter characters from your keyboard For this test typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros The characters entered should be displayed on your monitor 4 To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode Then type either AT amp T or ATH to return to command mode 5 Your modem passes this test if the characters received on your monitor are the same as the characters entered from your keyboard If different characters ap pear on your monitor your modem is probably causing the problem though it could also be your computer If your modem passes this test but you are receiv ing errors while on line the remote modem or the phone line co
79. on describes how to make sure Linux can talk to the modem and be able to dial up to the Internet Linux can use different programs and desktops depending on who made the Linux operating system and what version it is The following proce dures use the most commonly installed components of Red Hat 6 2 More informa tion can be found in your Linux OS owner s manual 1 2 3 At the command prompt type minicom s and press ENTER Select Serial port setup and press ENTER From Serial port setup use the A key to access Serial Device and then press ENTER Press Esc You are now in the Minicom terminal Type AT and press ENTER The screen should display OK to verify the operation Alternately dial a phone number to verify line operation To leave Minicom press CTRL A and then press Z On the help menu press X to exit Using the Modem to Call the Internet Linux allows different graphic user interfaces GUI In the following steps we ll use the Gnome Desktop GUI and assume that the Internet Service Provider ISP you are calling assigns you the Domain Name Service DNS and Internet Protocol IP ad dresses For more information on DNS or IP see the Linux OS owner s manual or contact your ISP 1 o N A oO A Q N On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select Dialup Configuration Tool Select Add and then click Next Enter the c
80. onents Make sure you have them all before trying to operate your modem The MultiModemZPX package should include Y An MT5634ZPX PCI V92 data fax voice modem Y An RJ 11 telephone cable Y A printed Quick Start Guide Y A MultiModemZPX CD containing the modem driver and this User Guide Y ACD containing data communications and other programs If any item is missing please contact Multi Tech Systems or your dealer distributor see Appendix D for information on contacting Multi Tech via telephone fax or the Internet Though this modem is capable of 56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maxi mum 56K bps connections 2 Installation MultiftodemZPX User Guide 2 Installation Introduction This chapter shows you step by step how to set up your MultiModemZPX data fax voice modem and make your first calls What You Will Need We supply You supply Before starting please make sure you have everything you need Y An MT5634ZPX PCI V92 data fax voice modem Y An RJ 11 telephone cable Y A printed Quick Start Guide Y An installation CD containing a modem driver and this User Guide Y ACD containing data communications and other programs Y A 100 MHz or faster Pentium personal computer with an unused PCI expansion slot For video conferencing we recommend a 166 MHz or faster computer Y Windows 95
81. onnection name and phone number and then click Next Enter your user name and password and then click Next Select Normal ISP if your ISP is not listed and then click Next Click Finish 74 MultiModemZPX User Guide F Installing Under Linux Calling the ISP On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu 1 2 3 4 5 Select RH PPP Dialer Select the connection name you entered in step 5 of the previous section Click OK Answering Calls To use the system for answering calls Linux requires other programs to be installed such as Mgetty Mgetty Sendfax and others depending on your requirements Each vendor of Linux has more than adequate information on installing these programs 75 MultiftodemZPX User Guide G Installing Under SCO OpenServer Appendix G Installing Under SCO OpenServer Introduction This appendix explains how to install a modem on a computer operating under the SCO OpenServer 5 0 x operating system Briefly in SCO OpenServer you do not need drivers for most modems Programs in SCO OpenServer commonly call upon the port rather than the modem Installation Install the MultiModemZPxX in the computer as described in Chapter 2 Setup 11 Turn on the computer and allow the computer to boot to the command prompt Log in as root Determine the port address and IRQ for the modem by typing hw r pci To
82. orrection Mode Selection command 30 escape character 40 escape sequence 22 39 78 MultitodemZPX User Guide Index F fallback 25 Fallback and Fall Forward command 31 fax communications 19 20 faxing from a Windows application 19 FCC regulations 56 57 firmware upgrading 70 72 version 24 flash 36 flash memory 70 Flash Wizard upgrade utility 71 flow control 27 30 Flow Control Selection command 27 30 G garbage characters 53 Global Wizard 15 Guard Tone Control command 27 H H 324 video 33 handshake 25 hangup command 24 hangup delay 40 Hook Control command 24 inactivity timer 40 Inactivity Timer command 30 Industry Canada regulations 58 60 Information Request command 24 initialization strings 16 22 49 installation and setup 4 16 international restrictions 60 Internet addresses 69 L line connection 6 line feed character 40 Linux 73 75 Load Factory Settings command 16 27 local analog loopback test 63 64 local digital loopback test 65 66 loopback tests 54 63 66 lost data 52 messages 43 44 microphone 7 MNP 5 data compression 31 MNF error correction 30 Modem on Hold 8 36 37 Modem on Hold Enable command 36 Modem on Hold Initiate command 36 Modem on Hold Timer command 37 Modem Reset command 26 Modulation Handshake command 25 Modulation Selection command 34 Monitor Speaker Mode command 25 Multi Tech Internet sites 69 N New Zealand regulations 59 O on hook off
83. ountered Affects cur rent and subsequent dialing T Select tone dialing until a P is encountered Affects current and subsequent dialing W Wait for a new dial tone before continuing to dial X2 X4 X5 X6 or X7 must be selected Pause during dialing for time set in register S8 Return to command mode after dialing Place at end of dial string Hook flash Causes the modem to go on hook for one half second then off hook again 23 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description MultiftodemZPX User Guide DS n En EO El Fn FO F1 Hn HO H1 I0 I I2 I3 14 I5 I9 I11 4 AT Commands S Registers and Result Codes Wait for quiet answer Causes modem to wait for a ring back then 5 seconds of silence before processing next part of command If silence is not detected the modem returns a NO ANSWER code Disable data calling tone transmission Detect AT amp T call card bong tone The character should follow the phone number and precede the user s call card number ATDT1028806127853500 123456789 Dial Stored Telephone Number n 0 1 none Dials a number previously stored in directory number y by the amp Zn x command Example ATDS 1 Echo Command Mode Characters n Oorl 1 Does not echo keyboa
84. output the port address and IRQ information to a file type hw r pci gt pci txt Caution If you choose to output the information to a file make sure the output file name includes the txt extension While logged on as root the possibility exists that the system file pci will be overwritten By default UNIX does not ask if you want to overwrite a file Look at the ClassCode 0x078000 other communications device section of the output The MultiModemZPxX is identified as SubSystemID 0x0480 Use the first I O address listed as the port address In the output look for BaseAddr x O NxNNNN where x is the first I O base address not memory and NxNNN is the I O address Use Serial Manager or mkdev serial to add a serial port Choose IBM Com X for the new port where X is the number of the new port Use the first I O ad dress listed in the output file created in step 3 BaseAddr x as the port address Use the IRQ listed in the InterruptLine of the output file created in step 3 Once the serial port has been added the system will require the kernal to be relinked After the relinking is complete restart the system to activate the changes Log back on as root 10 At this point you may configure the modem as needed on the new port and add required entries to Devices Once you ve completed your hardware installation and system setup you must configure your modem for country specific oper
85. perienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation of this device is sub ject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any mes sage unless such message clearly contains the following information e Date and time the message is sent e Identification of the business or other entity or other individual sending the message e Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software 57 MultiModemZPX User Guide A Regulatory Compliance Canadian Limitations
86. ption MultiftodemZPX User Guide Bn Jn Jo Kn KO K1 K2 K3 K4 K5 KO K1 K2 K3 K4 K5 KO K1 K2 K3 K4 K5 4 AT Commands S Registers and Result Codes Transmit Break n 0 9 in 100 ms units 3 In non error correction mode only sends a break signal of the specified length to a remote modem Works in conjunction with the K command Data Buffer Control n 0 0 Enables data buffer DTE serial port speed is independent of connect speed Break Control n 0 5 5 Controls the response of the modem to a break received from the computer the remote modem or the B commnd The re sponse is different for each of three different states Data mode The modem receives the break from the computer Enters online command mode no break sent to the remote modem Clears data buffers and send break to the remote modem Same as KO Sends break immediately to the remote modem Same as KO Sends break to the remote modem in sequence with the trans mitted data Data mode The modem receives the break from the remote modem Clears data buffers and sends break to the computer Same as KO Sends break immediately to the computer Same as K2 Sends break to the computer in sequence with the received data Same as K4 Online command mode The modem receives a Bn command from the computer Clears data buffers and sends break to the remote modem Same as KO Send
87. r until the instructions tell you to do so Remove the cover from the computer as instructed in the computer manual Select an empty PCI expansion slot Remove the expansion slot cover and save the retaining screw Before handling the MultiModemZPxX discharge static in your body by touching a metal piece of the computer chassis Carefully remove the MultiModemZPX from its antistatic bag handling it only by the mounting bracket and edges Do not touch the gold plated connectors along the bottom edge Place the MultiModemZPX directly above the expansion slot and gently but firmly push it into the connector until the card s retaining bracket is flush against the computer chassis Fasten the retaining bracket to the computer chassis with the screw saved in step 3 Replace the cover of the computer MultitodemZPX User Guide 2 Installation Step 2 Make the External Connections Now connect the MultiModemZPX to the telephone line and optionally to your telephone For voice mail or speakerphone use you can also connect it to a micro phone and an external speaker headphone or sound card The microphone can be used for recording answering machine messages or for speakerphone use The speaker or headphone can be used for playing back messages or as a speakerphone I a PHONE PHONE a lt LINE LINE micin MIC ine out LINE I Figure 2 2 MT5634ZPX PCI V9
88. rd input to the terminal Does echo keyboard input to the terminal Echo Online Data Characters n 1 1 Enables online data character echo Not supported Disables online data character echo included for backward compatibility with some software Hook Control n Oorl 0 Goes on hook hangs up Goes off hook makes the phone line busy Information Request n 0 5 9 11 None Displays default speed and controller firmware version Calculates and displays ROM checksum e g B399 Checks ROM and verifies the checksum displaying OK or ERROR Displays default speed and controller firmware version Displays firmware version for data pump e g 17 Displays the board ID software version hardware version and the country ID in hexadecimal format e g s0503a01V 0 34 Displays the country code in decimal format e g 52 Displays diagnostic information for the last modem connection such as DSP and firmware version link type line speed serial speed type of error correction data compression number of past retrains etc 24 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description MultiftodemZPX User Guide MO M1 M2 M3 Nn NO N1 On o0
89. s e The modem cannot connect when dialing e The modem disconnects while online e The modem cannot connect when answering File transfer is slower than it should be Data is being lost There are garbage characters on the monitor The modem doesn t work with Caller ID Fax and data software can t run at the same time The voice functions don t work If you experience problems please check the following possibilities before calling Technical Support see Appendix D The Modem Does Not Respond to Commands Y Make sure you are issuing the modem commands from data communications software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt Y Make sure you are in terminal mode in your data communications program then type AT and press Enter If you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communications software If you don t get an OK make sure you have properly configured the port in your communications program Most legacy prior to Windows 95 communications programs connect to the COM port when the software loads and remain connect ed until the program terminates Some programs can disconnect without exiting the program If this is the case try issuing the software s connection command If more than one communications program is open they may
90. s break immediately to the remote modem Same as K2 Sends break to the remote modem in sequence with the transmitted data Same as K4 29 Command Values Default Description Command Values Default Description Command Values Default Description MultiftodemZPX User Guide Nn NO N1 N2 N3 N4 N5 N7 Qn QO Q3 Tn Tn 4 AT Commands S Registers and Result Codes Error Correction Mode Selection n 0 5 or 7 3 Non error correction mode with data buffering buffer mode same as amp Q6 Direct mode MNP reliable mode If the modem cannot make an MNP connection it disconnects V 42 MNP auto reliable mode The modem attempts first to connect in V 42 error correction mode then in MNP mode and finally in non error correction buffer mode with continued operation V 42 reliable mode If the modem cannot make a V 42 connection it disconnects V 42 MNP or non error correction same as N3 V 42 MNP or non error correction same as N3 Flow Control Selection n 0 1 or3 3 Disables flow control same as amp KO XON XOFF software flow control same as amp K4 RTS CTS hardware flow control same as amp K3 Inactivity Timer n 0 1 255 0 Sets the time in minutes that the modem waits after the last character is sent or received before it disconnects A value of zero disables the timer Applies only in buffer mode Note You can
91. s connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false an swer condition Should such problems occur the user should not contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand tele phone exchanges 5 Warning Notice No 111 or other calls can be made from this device during a mains power failure 59 MultiModemZPX User Guide A Regulatory Compliance 6 This equipment may not provide for the effective hand over of a call to another device connected to the same line 7 Some parameters required for compliance with Telecom s Telepermit require ments are dependent on the equipment PC associated with this device The as sociated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds be tween the end of one attempt and the beginning of the next attempt For automatic calls to different numbers e The equipment shall be set to ensure that automatic calls to different num bers are spaced such that there is no less than 5 seconds
92. signal detected 3 NO CARRIER Carrier signal lost or not detected 4 ERROR Invalid command 5 CONNECT 1200 Connected at 1200 bps 6 NO DIALTONE No dial tone detected 7 BUSY Busy signal detected 8 NO ANSWER No answer at remote end 10 CONNECT 2400 Connected at 2400 bps 11 CONNECT 4800 Connected at 4800 bps 12 CONNECT 9600 Connected at 9600 bps 13 CONNECT 14400 Connected at 14400 bps 14 CONNECT 19200 Connected at 19200 bps 24 CONNECT 7200 Connected at 7200 bps 25 CONNECT 12000 Connected at 12000 bps 26 CONNECT 16800 Connected at 16800 bps 40 CONNECT 300 Connected at 300 bps 55 CONNECT 21600 Connected at 21600 bps 56 CONNECT 24000 Connected at 24000 bps 57 CONNECT 26400 Connected at 26400 bps 58 CONNECT 28800 Connected at 28800 bps 59 CONNECT 31200 Connected at 31200 bps 60 CONNECT 33600 Connected at 33600 bps 70 CONNECT 32000 Connected at 32000 bps 56K rate 71 CONNECT 34000 Connected at 34000 bps 56K rate 72 CONNECT 36000 Connected at 36000 bps 56K rate 73 CONNECT 38000 Connected at 38000 bps 56K rate 74 CONNECT 40000 Connected at 40000 bps 56K rate 75 CONNECT 42000 Connected at 42000 bps 56K rate 76 CONNECT 44000 Connected at 44000 bps 56K rate 77 CONNECT 46000 Connected at 46000 bps 56K rate 78 CONNECT 48000 Connected at 48000 bps 56K rate 79 CONNECT 50000 Connected at 50000 bps 56K rate 80 CONNECT 52000 Connected at 52000 bps 56K rate 81 CONNECT 54000 Connected
93. stead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then there is a modem at the other end In that case the modems might be having problems negotiating because of incompatibilities or line noise Try the call again connecting at a lower speed by setting register S37 to a lower rate for example by typing ATS37 11 in the terminal window and pressing ENTER Poor line conditions can also affect the connection When using V 34 or V 32 cli ent to client connections in poor conditions setting 38 0 may result in better performance Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting dis able it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 but first check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed For example in Windows select Start Settings Control Panel and then Modems In the Modems Properties dialog box s
94. structions After setting up your modem for country specific operation you ll want to con figure your communications software or Windows Dial Up Networking Infor mation about configuring your communications software can be found in Step 5 12 MultiftodemZPX User Guide 2 Installation Verifying the Windows NT Configuration To verify your modem configuration in Windows NT 1 2 3 Click Start Settings Control Panel Double click Modems The Modem Properties dialog box appears showing the COM port associated with the modem Click Properties View the General tab to display information about modem speed Click the Connection tab to see information about connection and call preferences You can also view configuration information under NT s Remote Access Services by clicking Start Settings Control Panel Double click the Network tab Click the Services tab Highlight Remote Access Services and then click Properties The list of modems and associated COM ports appears Windows 2000 1 After installing the MultiModemZPxX into your computer turn the computer on and allow Windows 2000 to start As the computer boots it automatically de tects the new modem and the Found New Hardware wizard appears Click Next to begin the driver installation Note If a Digital Signature Not Found message appears at any point during the installation process select Yes to continue the installation Inthe Ins
95. t exceed 5 0 To be certain of the nuber of devices that may be connected to the line as determined by the total RENs contact the local telephone company If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be re quired But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment opera tions or procedures that could affect the operation of the equipment If this hap pens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the tele phone network the telephone company may request you remove the equipment from the network until the problem is resolved No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty This equipment should not be used on party lines or coin lines 10 If so required this equipmen
96. t is hearing aid compatible Manufacturer Multi Tech Systems Inc Trade Name MultiModemZPX Model Number MT5634ZPX PCI FCC Registration No AU7USA 27014 M5 E Ringer Equivalence No 0 4A Modular Jack USOC RJ11C 56 MultiModemZPX User Guide A Regulatory Compliance Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 763 785 3500 763 785 9874 Fax FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installa tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter ference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful inter ference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Plug the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an ex
97. table parameters The Modem Doesn t Work with Caller ID Y Caller ID information is transmitted between the first and second rings so if autoanswer is turned off S0 0 or if the modem is set to answer after only one ring S0 1 the modem will not receive Caller ID information Check your ini tialization string and if necessary change it to set the modem to answer after the second ring S0 2 Y Make sure that you have Caller ID service from your telephone company Fax and Data Software Can t Run at the Same Time Y Communication devices can be accessed by only one application at a time Under DOS or Windows 3 1x you can run either your fax software or your data com munications software but not both at the same time unless you have a special communication device management application In Windows 95 and higher you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time The Voice Functions Don t Work There are several tests that you can perform to verify the voice circuits of the Multi Modem ZPx First make sure all connecting cables telephone microphone and speaker are undamaged and firmly connected to the correct jacks Then retry whatever action was not working If the problem persists try the voice mail test if that doesn t work and if you have a microphone and speaker connected to the MultiModemZPx try the loopback and speakerphone tests
98. tall Hardware Device Drivers dialog box select Search for a suitable driver for my device and then click Next Inthe Driver Files Search Results dialog box select CD ROM drives Insert the MultiModemZPX CD into the CD ROM drive and then click Next When the Driver Files Search Results dialog box says Windows has found a driver click Next When the Completing the Found New Hardware Wizard dialog box says Win dows has finished installing the software for this device click Finish After completing the hardware and driver installation you must configure your modem for country specific operation See Step 4 Configure the Modem for Your Country for configuration instructions After setting up your modem for country specific operation you ll want to con figure your communications software or Windows Dial Up Networking Infor mation about configuring your communications software can be found in Step 5 Verifying the Windows 2000 Configuration To verify your modem adapter configuration in Windows 2000 1 2 Click Start Settings Control Panel Double click Phone and Modem Properties In the Phone and Modem Properties dialog box click the Modems tab 13 MultiftodemZPX User Guide 2 Installation 3 In the Modem tab select Multi Tech Systems MT5634ZPX PCI V92 and then click the Properties button to display information about your modem settings e Extra AT commands see Chapter 4 may be en
99. telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le mat riel brouilleur Protection Against Contact with TNV Circuit The protective cover is fastened to the modem card by means that will only allow a tool to remove the cover Warning Removal of the protective cover will affect product safety and user safety requirements 58 MultiModemZPX User Guide A Regulatory Compliance EMC Safety and R amp TTE Directive Compliance C The CE mark is affixed to this product to confirm compliance with the following European Community Directives e Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and e Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and e Council Directive 1999 5 EC of 9 March 1999 on radio equip
100. tered in the Extra initializa tion commands field e To change port assignments click Advanced Port Settings Use the COM Port number list to select an unused COM port Windows 2000 automatically configures Plug and Play devices such as the Multi ModemZPX to work properly with other devices installed in your computer If you are using non Plug and Play devices in your computer and a resource conflict occurs that requires manual resource configuration consult the instruction manual supplied with the device in question Be aware that resource settings should be changed only by users with expert knowl edge of computer hardware and hardware configurations Changing resource set tings improperly can disable your hardware and can cause your computer to malfunction or become inoperable Viewing system resources 1 2 3 4 Click Start Settings Control Panel Double click System and then click the Hardware tab Click Device Manager Click the Action tab to display information about Device Manager options Removing Previous Modems from Windows 2000 1 To remove a modem adapter from Windows 2000 click Start Settings Con trol Panel Double click Add Remove Hardware The Add Remove Hardware Wizard displays Click Next When the Choose Hardware Task dialog box displays select Uninstall Unplug a device Inthe Choose a Removal Task dialog box select Uninstall a device and then click Next The Instal
101. to enter the correct password before being disconnected If the password is correct the remote modem responds with OK 3 Type AT commands to configure the remote modem 4 When you have finished configuring the remote modem save the new configuration by typing AT amp W0 and pressing ENTER 5 Type ATO and press ENTER to exit remote configuration You can now break the connection in the normal way Multi Tech modems are shipped with a default setup password MTSMODEM Because anyone who has the User Guide knows the default setup password you should change the password and possibly also the remote configuration escape character To Change the Setup Password 1 Open a data communications program such as HyperTerminal or PhoneTools 2 In the terminal window type AT SMTSMODEM or AT Sxxxxxxxx if you have replaced the MTSMODEM password with xxxxxxxx and press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 To change the password type AT S xxxxxxxx where xxxxxxxx stands for the password and then press ENTER The password can include any keyboard character and can be up to eight characters long The modem responds with OK CAUTION Passwords are case sensitive The next time you enter the password it must be in the same case as you set it up 46 MultiModemZPX User Guide 5 Remote Configuration 4 The new password is saved automatically You can now either enter more AT
102. u to restart the computer appears remove the CD from the CD ROM drive and then click OK to restart the computer Remote Access Setup Before you can use your modem Dial Up Networking must be installed and the new modem must be selected as the Remote Access Service device If Dial Up Networking is not installed 1 Double click the My Computer icon and then double click the Dial Up Net working icon If Dial Up Networking is not installed you will see an Install button in the Dial Up Networking dialog box 2 Insert the Windows NT 4 0 compact disc into the CD ROM drive 3 Click Install in the Dial Up Networking dialog box 4 In the Add RAS Device dialog box choose Multi Tech Systems MT5634ZPX PCI V92 and then click OK 5 In the Remote Access Setup dialog box click Configure 11 MultiftodemZPX User Guide 2 Installation 10 11 12 Inthe Configure Port Usage dialog box select Dial out only Receive calls only or Dial out and receive calls depending upon how the phone line will be used Click OK Inthe Remote Access Setup dialog box click Network Inthe Network Configuration dialog box make sure that only TCP IP is select ed and then click OK If there is a network interface card that does not have TCP IP bound to it the Microsoft TCP IP Properties window appears Click Cancel to close the window Click Continue and then click Restart to finish the installation After completing the hardw
103. uest with 2 minute timeout PMHR 7 Grant MOH request with 3 minute timeout PMHR 8 Grant MOH request with 4 minute timeout PMHR 9 Grant MOH request with 6 minute timeout PMHR 10 Grant MOH request with 8 minute timeout PMHR 11 Grant MOH request with 12 minute timeout 36 MultiftodemZPX User Guide 4 AT Commands S Registers and Result Codes PMHR 12 PMHR 13 PMHR PMHR Grant MOH request with 16 minute timeout Grant MOH request with indefinite timeout Displays the allowed values Displays the currrent value Command PMHT n Modem on Hold Timer Values Default Description PMHT 0 PMHT 1 PMHT 2 PMHT 3 PMHT 4 PMHT 5 PMHT 6 PMHT 7 PMHT 8 PMHT 9 PMHT 10 PMHT 11 PMHT 12 PMHT 13 PMHT PMHT Command PQC n Values Default Description PQC 0 PQC 1 PQC 2 PQC 3 PQC PQC n 0 13 0 Determines if the modem will accept a V 92 Modem on Hold MOH request and will set the MoH timeout Deny MOH request Grant MOH request with 10 second timeout Grant MOH request with 20 second timeout Grant MOH request with 30 second timeout Grant MOH request with 40 second timeout Grant MOH request with 1 minute timeout Grant MOH request with 2 minute timeout Grant MOH request with 3 minute timeout Grant MOH request with 4 minute timeout Grant MOH request with 6 minute timeout Grant MOH request with 8 minute timeout Grant MOH request with 12 minute timeout Grant MOH request wit
104. uld be at fault Remote Digital Loopback Test V 54 Loop 2 The remote digital loopback test tests the phone lines and the circuits of both your local modem and a remote modem In this test your modem must be on line with another modem that is set up to respond to a request for remote digital loopback Note that some modems might not support remote digital loopback or might have it disabled Data from your computer or terminal is transmitted through your mo dem and over the phone line to the remote modem where it is then looped back to your modem AT amp T6 AT amp T6 OK OK UUUUUUUUUUU UUU Digital Analog Analog Digital Computer or Terminal Local MultiModem Remote MultiModem Computer or Terminal Figure C 2 Remote digital loopback test Test procedure 1 Arrange to have amp T6 set on the remote test modem 2 Using your communication program set the baud rate to 9600 and go into ter minal mode Type AT and press ENTER you should get an OK message Type AT N and press ENTER to disable error correction 3 Dial the remote modem and establish your online connection 4 Type the escape sequence AT and press ENTER to bring your modem into online command mode 5 Type AT amp T6 and press Enter The local modem responds to this command by transmitting an unscrambled marking signal which causes the remote modem to place itself in digital loopback mode Then the local modem exits online com mand mode and enters data mo
105. ur modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 2 Identify the model number and firmware version of your modem Identify the current version of the firmware at the Multi Tech Web site or BBS If your modem already has the current firmware there is no need to update it Download the upgrade file and the appropriate Flash Wizard for your modem Install the Flash Wizard and extract the firmware HEX file from the file you downloaded Document and clear your stored parameters Upgrade the modem s firmware using the HEX file and the Flash Wizard Restore your parameters Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech modem to know whether or not you should update it 1 Run your favorite terminal program If you are using Windows 95 or above you can use HyperTerminal Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press ENTER If the modem does not respond with OK repeat the AT amp F command Now type ATI press ENTE and record your results The model number and firmware version should appear similar to that shown below LT V 92 1 0
106. ving problems 49 54 sound card connection 7 Speaker Codec Loopback command 28 Speaker Mode command 25 speakerphone 7 54 specifications technical 61 62 speed maximum 41 serial port 16 speed conversion data buffer 27 29 standby mode delay time 42 79 MultiftodemZPX User Guide Index Store Current Configuration command 16 28 Store Dialing Command 28 Store Setup Password command 38 Sync Async Mode command 52 synchronous buffered mode 33 T technical specifications 61 62 telephone connecting 6 line 50 terminal mode 49 testing the modem 28 50 fax 19 20 loopback tests 63 66 voice communications 53 54 Tone Dialing command 26 tones dialing 40 Transmit Break command 29 troubleshooting 49 54 U upgrading the modem 70 72 upstream mode 36 V V 22 mode 23 V 22bis Guard Tone Control command 27 V 25 data calling tone 31 40 V 34 modulation enabling 40 V 42 error correction 30 V 42bis Compression Control command 31 V 42bis data compression 31 V 44 data compression 32 V 44 Data Compression command 32 V 44 Data Compression Reporting command 32 V 54 tests 28 63 66 V 92 mode 34 35 36 37 V 92 Modem Hook Flash command 36 video 33 View Numbers in Blacklist command 31 voice commands 28 voice mail 7 54 voice tests 53 54 W wait time for dial tone 40 warranty 56 67 Windows operating systems 8 8 16 World Wide Web 20 X Xmodem 52 XON XOFF Pacing Control command 27 XON
107. which do not require special software 53 MultiMtiodemZPX User Guide 6 Solving Problems Voice Mail Test Test the MultiModemZPX s voice function by using the included software to set up the MultiModemZPX for voice mail Have an acquaintance call and leave a message and then play it back If your modem does not play sound files in voice mode go to Windows Control Panel and double click the Multimedia icon Under the Audio tab select Modem Wave Driver as your preferred device for both playback and recording then try again Loopback Test 1 Connect a microphone and speaker to the MultiModemZPx To avoid feedback make sure the microphone and speaker are well separated better yet use a headphone instead of a speaker Select Start point to Programs point to Accessories and click HyperTerminal Click Cancel in the Connection Description dialog box Inthe HyperTerminal terminal window type AT amp amp S and press ENTER This command causes input from the microphone to be looped back to the speaker Speak into the microphone you should hear your voice on the speaker or head phone Type ATZ and press Enter to reset the modem Speakerphone Test Connect a microphone and speaker to the MultiModemZPX Select Start point to Programs point to Accessories and click HyperTerminal 1 2 3 4 Click Cancel in the Connection Description dialog box Inthe HyperTerminal terminal window type AT
108. wing addresses Country Email Telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 6340778 U K support multitech co uk 44 118 959 7774 U S A Canada tsupport multitech com 800 972 2439 Rest of world tsupport multitech com 763 717 5863 Before placing a call to our Technical Support staff please record the following in formation about your Multi Tech modem Model no Serial no Firmware version Software version COM port no IRQ setting The modem model and serial numbers are silk screened on your modem To display the modem firmware version type ATI lt CR gt in terminal mode Please note the status of the modem before contacting Technical Support Status in formation can include screen messages diagnostic test results problems with a spe cific application etc Internet Sites Multi Tech is a commercial provider on the Internet Multi Tech has a Web site at http www multitech com and an ftp site at ftp ftp multitech com 69 MultiMtodemZPX User Guide E Upgrading the Modem Appendix E Upgrading the Modem Introduction Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However it can be changed by either the manufac turer or the user as bugs are fixed or new features are added Since the firmware in yo

Multi-Tech Systems MT5634ZPX-PCI-V92 User's Manual

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