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Multi-Tech Systems MT5600BA-V92 User's Manual

1. 54 Leased MINA spl TT E 54 Appendix F Waste Electrical and Electronic Equipment Statement sees 55 pr m zaa 56 Multi Tech Systems Inc MT5600BA V92 User Guide 3 Chapter 1 Product Description and Features Chapter 1 Product Description and Features Product Description This modem supports two wire and or four wire leased lines The four wire leased line includes the dial backup and automatic leased line restoration features The MultiModem ll offers interactive automatic dialing You can store four command lines or telephone numbers in the modem s nonvolatile memory The modem pulse or tone dials and recognizes dial tones and busy signals for reliable call progress detection The MultiModem II front panel includes a liquid crystal display and four buttons which together can be used to either display the current connection status of the modem or to configure the modem The MultiModem II also can be configured through standard AT commands Features e V 92 56K download speeds and 48K upload speeds when connecting with V 92 servers e Class 1 and Class 2 faxing at 14 4K e V 44 compression improves data throughput rates e LCD panel for easy configuration and diagnostics e Synchronous and asynchronous support e Dial up an
2. ceu trita etc einen erant Eau en kw zak aa Du ann Rui d da n y kak ka su k naaa k za 34 SetuP Procede eR beets 34 Assigning Callback PassWord S six iye nd ae laik n k eb k R ceu KEV he Eoque ER URDU GENE ED Louer bot cu oet con bro ERE Lau eed oett bu 35 Calling PFOGedUre usce oi ob er rr a A Casco amus Eos tete xp UU eet edam UE uus Eds piede 37 Callback Securty Comimnall dS s si453 E 38 Chapter 7 Troubleshooting 4 ini 2252 See els d la R y sa ete SAN Da tee AR AA aza S Mi San La QR ee Aa ease fees Kak 39 AppendbcA Regulatory Compliance e nent tton not tita kK E El ek e HN RU xxxn Md ek Kuh O Ve U M GR HERA 43 Appendix B Warranty and Service Hani alla k le l ki k dk kak aa n kelka ka tun d ka kuva Wa kak Hub bud ER a kat Ut a 46 Appendix C Upgrading the Firmware ll liliiilllkakkkkkkkk kaka entente k kk KARA KAKA KA AAK HAAA HAAA HAAA WA AA WAA HW HA WAA 48 Appendix D Installing a Modem Under Linux cccccccsseeeseeeeeseeeeseeeeneeeeeeeeenaesaneeeeeseeeseeeseseaeenseeaenes 51 Appendix E Pin Descriptions iiio iaa iit udi de n bad t ba ne Z Muz eb En b ab SER eka 53 RS 232 Pin BI ee E 53 RS 232 Cable pcc
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4. Chapter 7 Troubleshooting Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection it is possible that the modem is defective However it is more likely that the source of your problem lies elsewhere The following symptoms are typical of problems you might encounter e None of the LEDs light when the modem is on e The modem does not respond to commands e The modem cannot connect when dialing e The modem disconnects while online e The modem cannot connect when answering e File transfer is slower than it should be e Data is being lost e There are garbage characters on the monitor e The modem doesn t work with Caller ID e Fax and data software can t run at the same time If you experience problems please check the following possibilities before calling Technical Support None of the Indicators Light When you turn on the modem the LED indicators on the front panel should flash briefly as the modem runs a self test and the liquid crystal display LCD should light If the LEDs and LCD remain off the modem is probably not receiving power e Make sure the modem s power switch is on especially if you normally turn the modem on by turning on a power strip e If the modem is plugged into a power strip make sure the power strip is plugged in and its power Switch is on
5. 7 Choose one of two actions e To set up the modem as the originate modem press the Enter button e To setup the modem as the answer modem press gt to display the 4 WIRE LEASE ANSWER LCD and then press the Enter button Note One of the modems in a leased line pair must be configured as the originate modem and the other as the answer modem but it does not matter which is which 8 The OPTION SET LCD appears Press to exit to the ONLINE OPTIONS LCD or gt to exit to the CURRENT SETTING LCD 9 This completes the setup for four wire leased line operation Upon completion the modem attempts to connect to the modem at the other end of the leased line If the remote modem has not yet been configured for leased line operation you may turn off the local modem until the remote one is ready Dial Backup For leased line operation the MT5600BA V92 modem has a dial backup capability in which the modem is connected to a standard dial up line as well as to the leased line If the leased line fails the originate modem automatically dials and connects to the answer modem through the standard telephone network While it is in dial backup mode the modem periodically checks the leased line to see if it is operational If the line is operational the modem then attempts to restore the leased line If the modem detects that it is not connected to the standard telephone network when the leased line fails it immediately switches to leas
6. Command DBn Values Default Description DBO DB1 Command Values CBNy x Default Description Command Values CBPy x Defaults Description Callback Enable Disable n 0or1 0 Enables or disables callback security When callback security is enabled phone number memory locations 0 4 used for quick dialing and DTR dialing become unavailable and are replaced by callback security memory locations 1 30 The phone number memory locations and their contents are restored when callback security is disabled Disables callback security Enables callback security Store Callback Number y 01 30 X dialing string None Stores the callback dialing string x in memory location y The dialing string can include the digits 0 through 9 and any of the following characters Z comma semicolon W A B C and D Up to 30 characters can be used Example ATZCBNO1 9 16127853000 If the optional character precedes the dialing string and the caller appends the same character to the password the caller is connected immediately and the hangup and callback are skipped Store Callback Password y 01 30 X password 6 10 characters None Stores callback security password x in memory location y The password must have 6 to 10 characters Note A direct connect password may not end with a hyphen Multi Tech Systems Inc MT5600BA V92 User Guide 38 Chapter 7 Troubleshooting
7. ENABLE DISABLE RESPONSE Use the and Enter buttons to enable or disable the sending of result codes to the computer Same as the Q0 and Q1 commands VERBOSE TERSE RESPONSE Use the and Enter buttons to select verbose or terse result codes Same as the VO and V1 commands ENABLE DISABLE CMD MODE Use the gt and Enter buttons to enable or disable the modem s ability to accept AT commands SYNC ASYNC OPTIONS Use the and Enter buttons to select the method of data transmission ASYNC NORM Normal asynchronous transmission using the AT command set ASYNC V 25bis Asynchronous transmission using the V 25bis command set SYNC NORM Normal synchronous transmission using any command set V 25bis HDLC NRZ V 25bis synchronous transmission using NRZ encoding V 25bis HDLC NRZI V 25bis synchronous transmission using NRZI encoding V 25bis BISYNC V 25bis bisynchronous transmission RESET FACTORY DEFAULTS Use the gt and Enter buttons to reset Profile 0 and the modem s active configuration to the factory defaults Same as the AT amp F amp W command string CONNECT RATE OPTIONS Use the and Enter buttons to change the modem s serial port and data transmission speeds SERIAL BAUD RATE Use the and Enter buttons to select the modem s serial port speed The valid range is 1200 to 115200 bps Same as the SB commands MODEM SPEED Use the and Enter buttons to select the modulation protocol to use in originating or answering a con
8. Use the gt and Enter buttons to select blind dialing in which the modem sends the OK CONNECT RING NO CARRIER ERROR and NO ANSWEH messages to the computer and does not look for a dial tone or busy signal or smart dialing in which the modem sends all messages to the computer including NO DIALTONE and BUSY Same as the X0 and X4 commands DIAL NUMBER Use the front panel buttons to enter a phone number and dial it To scroll through a list of digits and characters press the T and buttons To go to the next position press the gt button To back up or to exit without dialing press the gt button several times To dial the number press the Enter button Same as the D command DTR DIALING Use the and Enter buttons to enable or disable DTR dialing DTR dialing is popular in synchronous applications In DTR dialing the modem automatically dials the number stored in memory location 0 when it detects a high DTR Data Terminal Ready signal on the RS 232 interface The DTR signal must remain high for the duration of the call To store the DTR dialing number use the amp Z0 command or the ENTER PHONE 0 menu option Note Plug and Play does not function if DTR dialing is enabled DTR is used during Plug and Play and DTR dialing interferes with it Multi Tech Systems Inc MT5600BA V92 User Guide 23 Chapter 3 Using the Front Panel COMMAND MODE OPTIONS The following LCDs are used to configure result code responses
9. Be You might have an older UART For best throughput install a 16550AFN UART or a Multi Tech ISI serial port card If you are using a slow transfer protocol such as Xmodem try Zmodem or Ymodem G instead Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed Are you downloading a compressed file with MNP 5 hardware compression enabled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower with data compression enabled than with it disabled Try entering the amp V1 command to display information about the last connection making a LCD print of the connection statistics and checking for parameters that might be unacceptable Data Is Being Lost If you are using data compression and a high speed serial port set the serial port baud rate to four times the data rate Your UART might not be reliable at serial port speeds over 9600 bps or 19 200 bps Turn off data compression reset your serial port speed to a lower rate or replace your serial port with a faster one Make sure the flow control method you selected in software matches the method selected in the modem If you are using the modem with a Macintosh you might have the wrong cable for hardware flow control Try entering the amp V1 command to display information about the last connection
10. NUMBERS Press the button several times to display the phone number stored in each memory location ENTER PHONE NUMBERS Use to store up to four phone numbers in memory locations 0 3 Each number can have up to 30 characters To scroll through a list of digits and characters press the and Vv buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the number press the Enter button Same as the amp Zz commands DIAL STORED NUMBERS Press the gt and Enter buttons to dial a stored phone number Same as the DS commands Multi Tech Systems Inc MT5600BA V92 User Guide 27 Chapter 3 Using the Front Panel Caller ID Options Press the and Enter buttons to enable formatted FCID or unformatted UCID Caller ID or to disable Caller ID altogether Same as the VC D 0 VCID 1 and VCID 2 commands Note Because Caller ID information is sent between the first and second ring register SO must be set to 2 or more rings for the modem to receive Caller ID information Region Select Options Note See page 21 Multi Tech Systems Inc MT5600BA V92 User Guide 28 Chapter 4 Leased Line Operation Chapter 4 Leased Line Operation This chapter describes how to use the MultiModem II modem on a leased line A leased line is a private permanent telephone connection between two points Unlike normal dialup connections a leased
11. Tech Systems Inc MT5600BA V92 User Guide 46 Appendix B Warranty and Service number and if the product is out of warranty a check in U S dollars drawn on a U S bank or your company s purchase order for repair charges Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email support multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repair of the Multi Tech products Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our International Technical Support department at 763 717 5863 When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Acco
12. Using the Front Panel CALLBACK SECURITY Use the gt and Enter buttons to turn callback security on or off Same as the ZDBO0 and DB1 commands For more information about callback security see Chapter 6 Callback Security PASSWORD SETUP Use to enter callback security passwords in memory locations 1 30 Each password must be six to ten characters in length To scroll through a list of digits and characters press the and N buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the password press the Enter button Same as the CBP command CALLBACK NUMBER Use to enter callback security phone numbers in memory locations 1 30 Each number can be up to 30 characters long Same as the ZCBNz command Note Only 16 characters can be displayed at a time To see characters 17 30 press the Y button To go to the previous LCD press the button To go to the next LCD press the button S REGISTER OPTIONS Use the gt V and Enter buttons to display the current S register values and enter new values Same as the Sr and Srzn commands VIEW S REGISTER SETTINGS Use the gt WY and Enter buttons to select the number of the S register whose value you want displayed To scroll through a list of digits press the and v buttons To go to the next position press the gt button To back up or to exit without saving press th
13. communication port Be sure to disable any unused ports The serial port might be defective If you have another serial port install the modem on it change the COM port setting in your software and try again The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try swapping modems If the problem goes away call Technical Support The Modem Cannot Connect When Dialing There can be several reasons the modem fails to make a connection Possibilities include Lack of a physical connection to the telephone line A wrong dial tone A busy signal A wrong number No modem at the other end A faulty modem computer or software at the other end Incompatibility between modems You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled include V1X4 in the modems initialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports the call s progress If the modem reports NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial
14. for the first callback memory location type AT CBPO1zxxxxxxxxxx where xxxxxxxxxx is the first password and press ENTER The password must be six to ten characters in length 3 To store a callback password for the second callback memory location type AT amp CBPO2z xxxxxxxxxx where xxxxxxxxxx is the second password and press ENTER Note that the memory location number in the command is incremented by one 4 Repeat as many times as necessary up to memory location 30 until all passwords have been entered Front Panel Method 1 Turn on the modem 2 Starting at the STATUS LCD press the following buttons on the front panel Y Y gt v gt V gt The ENTER PASSWORD 1 LCD appears 3 Press the Enter button on the front panel to select callback memory location 1 The ENTER PASSWORD LCD appears 4 Press the or Y button several times to select the first letter in the password 5 Press the gt button to go to the next letter in the password Note To backspace or to cancel an entry press several times 6 The password must be six to ten characters in length Repeat steps 4 and 5 until the password is entered and then press the Enter button to store it The PASSWORD STORED LCD should appear 7 Press the Enter button again to go to the PASSWORD SETUP LCD 8 Press gt gt to go to the ENTER PASSWORD 2 LCD 9 Repeat steps 3 7 to enter the next password 10 Repeat as many times as necessary up to memory loca
15. line is always active The modems automatically connect when they are attached to the line and are turned on Because a leased line is always active one of the two modems on the line must be configured as the originate modem and the other as the answer modem it does not matter which is which In the event of an interruption leased line modems automatically reconnect when the data line or power is restored The modem also supports dial backup which enables the modem to automatically switch to a dial up connection if the leased line goes down The modem supports both two wire and four wire leased line operation Two Wire Four Wire Setup 1 Forleased line operation plug one end of a two wire phone cable into the modem s LEASED jack Connect the other end to a leased line wall jack or terminals 2 Turn on the modem 3 Starting at the STATUS LCD press the following buttons on the front panel Y gt Y Y v gt The CURRENT SETTINGz LCD appears 4 Ifthe CURRENT SETTING LCD shows ASYNC AT press and go to step 7 If it shows anything else press gt to go to the ASYNC NORM LCD Press the Enter button to select normal asynchronous operation The OPTION SET LCD appears Press to exit to the SYNC ASYNC OPTIONS LCD Press lt NE BE gt gt gt gt The 2 WIRE LEASE ORIG LCD appears Choose one of two actions Qo Oe On e Tosetup the modem as the originate modem press the Enter button e Tosetu
16. regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email support multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product The Multi Tech sales office directory is available at http www multitech com COMPANY contact us In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone Multi
17. required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 6 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service 7 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved 8 Norepairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 9 This equipment should not be used on party lines or coin lines 10 If so required this equipment is hearing aid compatible 11 Manufacturing Information Manufacturer Multi Tech Systems Inc Trade Name MultiModem Il Model Number MT5600BA FCC Registration No AU7USA 33378 M5 E Ringer Equivalence No 0 1A Modular Jack USOC Service Center in USA RJ11C or RJ11W single line Multi Tech Systems Inc 2
18. the front panel Y Y gt Y v gt Vv V gt The ENTER NUMBER 1 LCD appears Press the Enter button on the front panel to select memory location 1 The ENTER NUMBER LCD appears Press the M or y button several times to select the first character If a direct connection without hangup and callback is desired the first character in the dialing string should be a hyphen Press the gt button to go to the next character in the dialing string Note To backspace or to cancel an entry press several times The number can be up to 30 characters in length Repeat steps 4 and 5 until the number is entered and then press the Enter button to store it The NUMBER STORED LCD should appear Press the Enter button again to go to the CALLBACK NUMBER LCD Press gt gt to go to the ENTER NUMBER 2 LCD Repeat steps 3 7 to enter the next number Repeat as many times as necessary up to memory location 30 until all numbers have been entered Warning There is no way to review an entry to confirm that it has been entered correctly If you attempt to look at a number entry by pressing the Enter button for an ENTER NUMBER Zn LCD it is possible for you to accidentally erase the entry Multi Tech Systems Inc MT5600BA V92 User Guide 36 Chapter 6 Callback Security Calling Procedure Use the following procedure to call a modem that has callback security enabled Autoanswer must be enabled on the calling modem SO 1
19. tone Multi Tech Systems Inc MT5600BA V92 User Guide 40 Chapter 7 Troubleshooting If you hear a dial tone your modem might be installed behind a corporate phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you have failed to add a 9 prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically is to include it in the modems dial prefix e g ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows 95 HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wr
20. use this command ATI5 lt CR gt Example 1 Type AT GClI B5 lt CR3 gt to set B5 as your country region code 2 Type AT GCI lt CR gt or ATIB CR to verify that B5 was set B5 indicates the configuration is set for any B5 country such as Canada and the United States Multi Tech Systems Inc MT5600BA V92 User Guide 11 Chapter 2 Installation Step 4 Install PhoneTools Note PhoneTools may or may not be included on the MultiModem II CD according to your company s preference Data communications software gives you access to commands that govern how the modem operates that is how the modem handles incoming and outgoing data streams etc Multi Tech includes a data communications software package PhoneTools on the product CD shipped with your modem In general the modem will work with most data communications software packages 1 2 3 Insert the MultiModem II CD into your CD ROM drive Allow Autorun to bring up the introductory LCD Click on the PhoneTools icon and choose the appropriate language Follow the PhoneTools installation wizard No input is needed You may choose to view the Readme file and whether or not to run PhoneTools immediately Windows 2000 and XP Note During installation an advisory LCD may appear saying FAX capture driver installation this may cause a delay in the installation This is normal The installation process has not failed or stalled Simply wait a few moments u
21. 205 Woodale Drive Mounds View MN 55112 U S A 763 785 3500 763 785 9874 Fax Multi Tech Systems Inc MT5600BA V92 User Guide 43 Appendix A Regulatory Compliance Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give t
22. 3 for use with the DSzy dialing command are replaced by callback dialing number locations 1 30 e To turn off callback security type AT DBO and press ENTER Callers no longer need a password to connect to the modem the modem is unable to call them back and stored dialing number locations 0 3 become available Multi Tech Systems Inc MT5600BA V92 User Guide 34 Chapter 6 Callback Security Front Panel Method 1 2 Turn on the modem Starting at the STATUS LCD press the following buttons on the front panel to turn callback security on and off e To turn on callback security press v V gt v V gt gt to display the CALLBACK ON option and then press the Enter button to select the option When remote callback security is turned on each caller is asked to enter a password then is disconnected and called back by the modem Also dialing number locations 0 3 for use with the DS y dialing command are replaced by callback dialing number locations 1 30 e To turn off callback security press Y Y gt Y V gt gt gt to display the CALLBACK OFF option and then press the Enter button to select the option Callers no longer need a password to connect to the modem the modem is unable to call them back and stored dialing number locations 0 3 become available Assigning Callback Passwords AT Command Method 1 Open a terminal program such as HyperTerminal 2 To store a callback password
23. 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D353 598 5 355 365 5 309 562 5 301 274 Other patents pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 Phone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Technical Support Country By Email By Phone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 2340780 Europe Asia Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Internet Address http www multitech com Multi Tech Systems Inc MT5600BA V92 User Guide 2 Table of Contents Table of Contents Chapter 1 Product Description and Features cccccssccsseeceseeeseseeesneesenseeeeeeeeeseaeseseeeeeeeaeseesesseeeneeeees 4 Product DesoripOl eoe MUERE ua EEuEPEEM EMI MEME sae quM end 4 Feature TV Nr 4 Auc rH 5 About AT Commands x5 s rpm d d rrr 5 Ie ueber ILE 6 Chapter 2 Installation ee 8 Step 1 Connect the Mode lo Your SYSte Mis an sn len kl ayibe e ERAN M Bakan k90 E abu uL Heb kO OUR W M EE EL Mi DHL eub ie 8 Step 2 Installii he Mod
24. 5600BA V92 User Guide 50 Appendix D Installing a Modem Under Linux Appendix D Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6 2 operating system Other versions of Red Hat and other Linux operating systems should be similar Briefly in Linux you do not need drivers for most standard external modems and most internal ISA bus modems Programs in Linux commonly call upon the port rather than the modem Standard Linux Serial Port Definitions PC port Linux port Com1 ttySO Com2 ttyS1 Com3 ttyS2 Com4 ttyS3 Installation Connect the external modem to an available serial port Setup This section describes how to make sure Linux can talk to the modem and be able to dial up to the Internet Linux can use different programs and desktops depending on who made the Linux operating system and what version it is The following procedures use the most commonly installed components of Red Hat 6 2 More information can be found in your Linux OS owner s manual Using the Terminal Program Minicom to Verify Operation 1 Atthe command prompt type minicom s and press Enter Select Serial port setup and press Enter From Serial port setup use the A key to access Serial Device and then press Enter Press Esc You are now in the Minicom terminal Type AT and press Enter The LCD should display OK to verify the operation Alternately dial a phon
25. BA V92 User Guide 20 Chapter 3 Using the Front Panel Setting Country Region Codes Trunk 1 Start at the Status LCD and use the down arrow to move down the menu tree to the Region Select LCD 2 Use the right arrow to move from the Region Select LCD across the Region Setting Options LCD to the Current Setting LCD 3 If the current setting shown is not the one for your region arrow across to the Region Profile LCD The question mark represents the question Is this the region you want If B5 is the one you want press Enter if it s not the one you want arrow across until you see the code you desire See the list of Region Codes on the back of this card 4 When you reach the region code you want press Enter After pressing Enter you will see the message Option Set 5 After setting the region profile you can re power the modem or use the arrows to move back and up the menu tree to return to the Status LCD Beg etna Bggion Profile Region Profile Region Profile Region Profile Region Profile Region Profile Bggion Profile Region Profile Region Profile Region Profile Multi Tech Systems Inc MT5600BA V92 User Guide 21 Chapter 3 Using the Front Panel Functionality of Menu Options This section describes important LCD options Many but by no means all of the options have AT command equivalents Status Status LCDs displ
26. F Waste Electrical and Electronic Equipment Statement WEEE Directive The WEEE directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city o
27. MultiModem II Data Fax Modem MT5600BA V92 User Guide Multi ech Systems Copyright and Technical Support MultiModem Il User Guide MT5600BA V92 PN S000408A Copyright All rights reserved This publication may not be reproduced Copyright 2006 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Date Description A 08 16 06 Initial release Trademarks MultiModem Multi Tech and the Multi Tech logo are trademarks or registered trademarks of Multi Tech Systems Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated Microsoft Windows Windows 2000 and XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812
28. as more than adequate information on installing these programs Multi Tech Systems Inc MT5600BA V92 User Guide 52 Appendix E Pin Descriptions Appendix E Pin Descriptions RS 232 Pin Descriptions Label Pin l OType Signal Name Description CGND 1 GND CGND is tied common to GND on the modem s PCB TD 2 Transmitted Data The DTE uses the TD line to send data to the modem for transmission over the telephone line or to transmit commands to the modem RD 3 Received Data The modem uses the RD line to send data received from the telephone line to the DTE and to send modem responses to the DTE RTS 4 Request to Send The RTS signal is used for hardware flow control CTS 5 Clear To Send CTS is controlled by the modem to indicate whether or not the modem is ready to transmit data CTS high indicates to the DTE that signals presented on TD will be transmitted to the telephone line CTS low indicates to the DTE that it should not transfer data across the interface on TD DSR 6 Out Data Set Ready DSR indicates modem status to the DTE DSR low indicates that the DTE is to disregard all signals appearing on the interchange circuits except Ring Indicator RI It reflects the status of the local data set and does not indicate an actual link with any remote data equipment GND 7 GND Ground CFLO 8 CD Carrier Detect The modem uses the CD line to signal to the DTE that a carrier has been detected 12V 9 A positive voltage output fro
29. ay the current status of the modem Though limb changes are automatic certain options can be selected by pressing the gt button STATUS IDLE The modem is ready but inactive This LCD appears when the modem is first turned on and is the starting point for accessing all other LCDs Three options are available from this LCD by pressing the gt button MANUAL ORIG Places the modem in originate mode for the time specified by register S7 Use this option to connect to a remote modem by manually dialing the number on a phone connected to the local modem When the remote modem answers press the Enter button to establish a connection with the remote modem You can also use this option to temporarily place the modem in originate mode for back to back testing MANUAL ANSWER Places the modem in answer mode for the time specified by register S7 You can use this option to temporarily place the modem in answer mode for back to back testing BUSY OUT MODEM Takes the modem out of service by putting it into an off hook state so that a calling modem receives a busy signal MODEM BUSIED OUT Shows that the modem is busied out To return the modem to normal service press Enter STATUS ONLINE The modem is connected to another modem Two options are available from this LCD by pressing the button CONNECT STATUS Example 49333 ASYNC LAPM Shows the connect speed connection type and error correction being used DISCONNECT Press the En
30. cation software Make sure you have done whatever is necessary in your software to make a port connection Not all communication programs connect to the COM port automatically Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modem s TR indicator lights to show that the software has taken control of the modem through the COM port Your communication software settings may not match the physical port the modem is connected to The serial cable might be plugged into the wrong connector check your computer documen tation to make sure Or you might have selected a COM port in your software other than the one the modem is physically connected to compare the settings in your software to the physical connection If the modem is on the cable is plugged into the correct port the communication software is configured correctly and you still don t get an OK the fault might be in the serial cable Make sure it is firmly connected at both ends Is this the first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right one for your computer Peripheral expansion cards such as sound and game cards might include a serial port preconfigured as COM1 or COM2 The extra serial port or the card itself may use the same COM port memory address or interrupt request IRQ as your
31. d 2 wire leased line support e 4 wire leased line support and dial backup e Remote configuration for centralized setup and management e Pass through and fixed callback security e Global approvals in many countries for worldwide use e U S Caller ID reporting e Four phone number storage for automatic or DTR dialing e Flash memory for easy updates e Five year warranty Multi Tech Systems Inc MT5600BA V92 User Guide 4 Chapter 1 Product Description and Features Saet Warnings Use this product only with UL and CUL listed computers To reduce the risk of fire use only 26 AWG or larger telephone wiring Never install telephone wiring during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone during an electrical storm there is a risk of electrical shock from lightning Do not use a telephone in the vicinity of a gas leak About AT Commands AT Commands for this product are published in a separate document and included on the MT5600BA CD that accompanies your modem Multi Tech Systems Inc MT5600BA V92 User Guide Chapter 1 Product Description and Features Technical Specifications Your MultiModem Il modem meet
32. de files by double clicking the file name The extracted files include a HEX file which contains the upgrade data and a Readme file 3 Copy the upgrade HEX file into the Flash Wizard folder which in a default installation is at C Program FilesWulti Tech Systems Flash Wizard Step 5 Clear Your Stored Parameters Before you flash your modem you should record the parameters that are currently stored in it so you can reprogram it after flashing After you have recorded them send the AT amp F command to the modem to clear the stored parameters 1 Run your favorite terminal program If you are using Windows 2000 XP you can use HyperTerminal 2 In the program s terminal window type AT amp V and press Enter to list your modem s current parameters 3 Record your parameters by saving the LCDs and sending them to your printer 4 Type AT amp F and press Enter to clear your stored parameters and reset your modem to factory default 5 Close the terminal program Step 6 Upgrade the Modem s Firmware Before you begin the following procedure read the README TXT file extracted from the upgrade archive file Note the file name for the boot code e g F35ALOAD S37 and the file name for the new firmware e g BKQG300G HEX WARNING Never install an older version of firmware over a newer version Doing this WILL DESTROY THE FLASH PROM If the flash PROM is destroyed the modem must be sent in for repair 1 Run Flash Wizard b
33. dering Replacement Paris EE 47 line signal quality icsse 26 MEMU ODEOTIS bcc inerenti Preis 19 27 P dial backup mmmmmmmmrmnmnmnnmnee 25 30 phone connection 8 dial back timer MORE REO 18 25 30 phone number memory options 20 27 dialing MENU opllons siaccor erp er entrent rrr abet ento aniso 16 Phone Number Memory Options Trunk 20 digital loopback tests nn iere nal ela etuer 2T Multi Tech Systems Inc MT5600BA V92 User Guide 56 Pinouts for Leased Line cccceeseseeceeeeeeeeneeeeeees 54 Pirnouts for RS 232 Cable iu crt re amet 54 proteeols sii pie pie ee edd 42 R remote CONMGUFANOMN soc ocio euro 1155520115 intial 32 escape character oie pt 33 repu OPUOMS is ac 3525258222 eerste nakan kAn D SER E 19 27 remote digital loopback test essssssss 27 Replacement PARS s iuc nian ar n abis e corned 47 reset menu OpllOD soto nalan Hinan miya dek b nley n 16 resetting the modem EEEEEUU E 16 24 restore leased line eese 30 result COS NNN N HM iiaii 24 40 RS 232 Cable Pino te uec eite b rmt 54 RS 232 interface COMMOCHOM sso bat r P ete Lo oe Eso 8 menu ODIO ctis opp DRE AER 18 25 S BalBely suiit ius ne luti aet ut dic tiia ist tad 5 serial Cable iuis yin bu Sek EAR EE ATA EO CLER KE ER AERA REX EE 40 cnr Mem 40 42 servici
34. e gt button several times To display the value press the Enter button Same as the Sr command SET S REGISTER Use the gt WY and Enter buttons to select the number of the S register whose value you want to change and the value you want to enter To scroll through a list of digits press the M and buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times Same as the Srzn command MONITOR OPTIONS Use the gt W and Enter buttons to display line quality and the line signal to noise ratio LINE QUALITY Use the and Enter buttons to display line signal quality as a three digit number The higher order byte of the EQM value is displayed Based on the EQM value retrain or fallback fall forward may be initiated if enabled by E7 or E2 Same as the 6Q command SIGNAL TO NOISE RATIO Use the gt and Enter buttons to display the line signal to noise ratio in dB Multi Tech Systems Inc MT5600BA V92 User Guide 26 Chapter 3 Using the Front Panel Remote Configuration Options The following LCDs are used to configure remote configuration options For more information about remote configuration see Chapter 5 Remote Configuration ENABLE DISABLE R C Use the and Enter buttons to turn remote configuration on or off REMOTE CONFIG PASSWORD Use to enter the remote configuration password To scroll through a list of digits and characters p
35. e HBIID e 9 Step 3 setting Your Country or Region COGe ii iori rie Lr Ree ar kan dak k ERU SA ak Ed p ar l d NU FERNER Quae S NE K RAN 10 St p 4 Install Phone Tools ss ki i sadan nian Melanie nane 12 Chapter 3 Using the Front Pa siy n n cnn Ha enl l el ar a a aa aaa o aa aasre 13 Veecanle mio lel N gma oonb JIyjyI Vji Vmmmo2g l0 13 paie s 13 Liquid Crystal Display ECD cen eres hae RR A RR Keene H k ka aE Ree Ra 14 Functionality of Menu Options 5 er EU ERE ee RR BURN ee ee RR 22 Chapter 4 Leased Line OperatlOrn cssccsccceecceeceacisxeccsasseceeseteeneesey b s kun kena xue d dewa ki b k kude Ek EA k Ya S 29 Leon Four aulem iro 29 qoum E 30 Dial zrre qo ee eee 30 Dial Backup and Leased Line Restore Setup iei l e tr kaka der Ede QUI ies anette b n d y ke BE EKE bu E eee 31 Chapter 5 Remote COnfiQuration ee netn eret reete ipte a Ius aS cuan SH RE vk LER R HA DARE TA 32 Basie PROCS CU ES 32 Changing the Remote Configuration Password i k si aliy alan e proto tabat e vehe a bak kak a nan b else s ne kS ea etu kab n 32 Changing the Remote Escape Characten 9 nun n k k ak MU RH UR LENE ek Re 33 Chapter 6 Callback Security
36. e Make sure the transformer module is firmly connected to the modem and to the wall outlet or power strip e If the power strip is on and the modem switch is on try moving the transformer module to another outlet on the power strip e Test that the outlet is live by plugging another device such as a lamp into it e The modem or transformer module may be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem or transformer module may be defective Call Technical Support for assistance CAUTION Do not under any circumstances replace the transformer module with one designed for another product doing so can damage the modem and void your warranty Multi Tech Systems Inc MT5600BA V92 User Guide 39 Chapter 7 Troubleshooting The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on See None of the Indicators Light Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software Make sure you are in terminal mode in your data communication program then type AT and press ENTER If you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communication software Try resetting your modem by turning it off and on If you don t get an OK the problem may still be in the communi
37. e number to verify line operation 6 To leave Minicom press CTRL A and then press Z 7 On the help menu press X to exit Using the Modem to Call the Internet Linux allows different graphic user interfaces GUI In the following steps we ll use the Gnome Desktop GUI and assume that the Internet Service Provider ISP you are calling assigns you the Domain Name Service DNS and Internet Protocol IP addresses For more information on DNS or IP see the Linux OS owner s manual or contact your ISP 1 On the Task Bar at the bottom of the LCD select the Gnome Footprint Select Internet from the menu Select Dialup Configuration Tool Select Add and then click Next Enter the connection name and phone number and then click Next Enter your user name and password and then click Next Select Normal ISP if your ISP is not listed and then click Next Click Finish Qu mox oe o 400 N Multi Tech Systems Inc MT5600BA V92 User Guide 51 Appendix D Installing a Modem Under Linux Calling the ISP 1 of ON On the Task Bar at the bottom of the LCD select the Gnome Footprint Select Internet from the menu Select RH PPP Dialer Select the connection name you entered in step 5 of the previous section Click OK Answering Calls To use the system for answering calls Linux requires other programs to be installed such as Mgetty Mgetty Sendfax and others depending on your requirements Each vendor of Linux h
38. e that when the modem is online pressing the gt button shows the connect status including the data speed connection type and compression type Limbs Twigs Multi Tech Systems Inc MT5600BA V92 User Guide 15 Chapter 3 Using the Front Panel Basic Options Trunk Use the Basic Options Trunk to configure the modem s basic operating conditions When entering a number use the arrow buttons to scroll through a list of digits and characters To go to the next position press the gt button To back up or to exit without dialing press the gt button several times Limbs Branches Twigs Continued on next page Multi Tech Systems Inc MT5600BA V92 User Guide 16 Chapter 3 Using the Front Panel Basic Options Trunk Continued Multi Tech Systems Inc MT5600BA V92 User Guide 17 Chapter 3 Using the Front Panel Advanced Options Trunk Use the Advanced Options Trunk to configure RS 232 dial backup and callback security options When entering a number or password use the arrow buttons to select a character or digit To go to the next position press the gt button To backspace or to exit press the gt button several times Limbs Branches Twigs Note New LED for Linux amp C6 Available Here Advanced Options Continued on Next Page Multi Tech Systems Inc MT5600BA V92 User Guide 18 Chapter 3 Using the Front Panel Advanced Options Trunk C
39. ed line restore The dial back timer register 17 determines how long the modem waits after a leased line failure before it attempts a dial backup connection The S17 default setting is one minute During that minute the originate modem tries to establish the leased line link If the leased line is established during that time the S17 timer is cleared and everything is back to normal If the timer expires the modem attempts a dial backup connection The purpose of the timer for the answer modem is to determine when it can accept a dial up call Dial back starts only when both timers have expired and the leased line is still down The restore timer register S15 determines how frequently restore attempts occur when the modems are in dial backup mode S15 can be set from 10 to 255 minutes in one minute increments A value of 0 disables dial backup The default value is 30 minutes Notes e Register S15 must be set identically on the local and remote modems e The dial backup number must be set from the front panel of the modem Multi Tech Systems Inc MT5600BA V92 User Guide 30 Chapter 4 Leased Line Operation Dial Backup and Leased Line Restore Setup 1 10 11 12 13 14 15 16 Connect a telephone cable to the LINE jack of an MT5600BA V92 modem set up for leased line operation Connect the other end of the cable to a standard dialup line jack Turn on the modem Starting at the STATUS LCD press the fo
40. ens 54 n UNIX SyS GIIS ecrit trie siecle eines 25 LED ifidiCatal sieut ie pH 13 39 paSSWOFUS cic iicnecesteebetint e GER GIN 26 27 38 Line Signal Quality menu ssseeeee 26 setup procedures sssseseseneeen 34 line type menu options ssesseen 16 storing a callback number 26 38 liquid crystal display LCD se 14 Caller ID deh k k Gr b n d nn n JUR b hen nA w B jen UAM R S RA Ae BER 41 local analog loopback 051 5 E NEN DER N HERE 277 menu options essen 20 28 local digital loopback test EE E E 27 CD Carrier Detect loopback G S ecc isset citer tef Manna bi iE 19 27 MENU options 2s certet R RANE RID 18 25 Gey Soke tc Oe DEN NN NN Da E E LUE 42 command MOOS sac ctizsacs inedite iio as 16 COMMUNICATION progralms cus tao ie ipa tee n tab Lon bbs 40 A compression data ssssseeen 42 UE N EEE EEE A E 14 connecting the Modesa 8 MNP 5 data compression 42 CTS Clear to Send modem driver installation 9 frienuopllOFls iii aran en d na di anekn 18 24 25 modem reset D ment OPUON s oie a betae 16 Monitor Options MENU k siitoin 26 dala COMPRESSION 4 43 5 1 22in kaka naa ya resin 42 Diagnostic Options TrUnDk uoo rn turbinis 19 O diagnostics Or
41. ess the arrow buttons To go to the next character position press the gt button To backspace press the gt button before selecting a character To exit without saving press the gt button several times To save a character string press the Enter button Menu Structure The LCD menus have a tree structure with multiple trunks limbs branches and twigs For a schematic view refer to the menu map on the next page Trunks are the major divisions of the menu tree There are seven levels e Status e Basic Options e Advanced Options e Remote Configuration e Diagnostics e Phone Number Memory e Caller ID Use the arrow button to move between trunks Limbs are subdivision of trunks Use the gt button to move from a trunk to its first limb Use the arrow buttons to among the limbs Branches are subdivisions of limbs Use the gt button to move from a limb to its first branch Use the arrow buttons to move among branches Twigs are status LCDs and options that are accessible only from branches Use the gt button to move from a branch to its first status LCD or option Then use the arrow buttons to move among the options Press the Enter button to select an option Multi Tech Systems Inc MT5600BA V92 User Guide 14 Chapter 3 Using the Front Panel Status Trunk The Status Trunk shows the current operating status of the modem Limb changes are automatic but certain options can be accessed by pressing the gt button Not
42. ffice your household waste disposal service or where you purchased the product July 2005 Multi Tech Systems Inc MT5600BA V92 User Guide 55 Index Index ern gas N zy a 9 A DTR Data Terminal Ready advanced Menu options u 25 AT command senise Em ips kod 41 Advanced Options Tr nk iure eer kr l yan 18 ment GOHOPISL 5 x4 pr tera m upto Een te Tan 18 25 analog loopback test sca ceca 27 DTR Control COMMANA etie 41 AT commands DTR dialinig criin n E LL 16 E error correction MENU OPIOMS 33 5 n a SER EDU Nd eu Io ctn 16 F firmware poradi e ak 48 ftlashimetTlOEyia Tr 48 Flash Wizard upgrade ulility 49 N Za ayyy 42 MENU O p OT TEE 16 WOME panels uie Hm qu Red E iE 13 39 G garbage characters ied d bee pe ide Eie ret EOS ES 42 B I Basic Options Trunk sss 16 nel Ca OS doces aue au bes 13 39 C installing the modem GIVER eene 9 CANN e DD 41 L Callback Enable Disable command 38 LCD liquid crystal display eee 14 callback Securty sanieren eena ea 27 34 leased line direct CONNECIONS s ciii rH ms 37 38 IerlloptlbDS eec Eitee cest a teas 18 enabling and disabling 26 27 38 GDeratioEr o siet edo per RUN NE 29 menu options 18 26 Leased Line Pinouts ccscccccccsesseteseteseesenenes
43. for which the modem is set 10 dBm leased line 0 01 43 dBm under worst case conditions 33 dB One DB25F RS 232C D connector three RJ 11s Three modular telephone cords USA country or region specific cordage for International models one 9 pin to 25 pin serial cable for International models external power transformer Note Any cables connected to the computer should be shielded to reduce interference 32 character backlit LCD for status and configuration information LEDs for Transmit Data Receive Data Carrier Detect Off Hook Terminal Ready and Test Mode 1 inch speaker for call progress monitoring Power switch speaker volume control four LCD control buttons Multi Tech Systems Inc MT5600BA V92 User Guide 6 Chapter 1 Product Description and Features Operating Temperature Humidity Range Storage Temperature Power Requirement Power Consumption Dimensions Weight Limited Warranty Certifications Intelligent Features 32 120 F 0 50 C ambient under closed conditions 25 85 non condensing 14 185 F 10 to 85 C 100 to 240 VAC 50 60 Hz 12 W 0 1 A typical 6 2 wide x 1 4 high x 9 0 deep 15 8 cm x 3 6 cm x 22 9 cm 2 Ibs 0 9 kg 5 years CE Mark EMC FCC Part 15 Class B EN 55024 Safety cUL EN 60950 UL 60950 Telecom CS03 FCC Part 68 TBR21 Plug and Play remote configuration for centralized setup and management pass through and fixed callback sec
44. for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer the telephone jack and AC power You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again If you were online it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again The Modem Cannot Connect When Answering The default DTR Control command amp D2 inhibits autoanswer To enable autoanswer change DTR Control to amp DO and make sure amp Q0 amp Q1 amp Q5 or amp Q6 is also set For more information see the amp D command in the AT Command Reference Guide on the CD shipped with your modem For information on changing the modem s default configuration see Step 3 Install and Configure Your Software in Chapter 2 Autoanswer might be disabled Turn on autoanswer in your datacomm program or send the command ATSOz1 ATS0 2 if you have Caller ID service to your modem in terminal mode Multi Tech Systems Inc MT5600BA V92 User Guide 41 Chapter 7 Troubleshooting File Transfer Is Slower Than It Should
45. g of another For automatically answered incoming calls e The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 8 For correct operation total of the RNs of all devices connected to a single line at any time should not exceed 5 South African Notice This modem must be used in conjunction with an approved surge protection device Multi Tech Systems Inc MT5600BA V92 User Guide 45 Appendix B Warranty and Service Appendix B Warranty Service and Technical Support Multi Tech Warranty Statement Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warrant
46. he telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate EMC Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives e Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and e Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and e Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that some software packages may have features or lack restrict
47. ions that may cause the modem to become non compliant Multi Tech Systems Inc MT5600BA V92 User Guide 44 Appendix A Regulatory Compliance New Zealand Telecom Warning Notice 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances 2 Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair 3 This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers 4 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use
48. is recommended for computers running in Windows The Wizard can configure your modem for a specific country or region with just a few mouse clicks 1 Insert the MultiModem II CD into the CD ROM drive The Autorun dialog box appears 2 Click Initial Setup and Country or Region Selection The Global Wizard dialog box appears Click Next 3 The Global Wizard searches for your modem and identifies it Click Next after your modem is identified Select the country or region in which the modem will be used Click Next Review your choice If it is correct click Next to configure the modem When the Global Wizard announces that the parameters have been set click Finish to exit Using AT Commands If you are comfortable using AT commands you can use them to configure your modem You must enter these commands in your communication program s terminal window You can use a communication program such as PhoneTools See Step 4 below How to Change the Country Region Code 1 View the list of available country region codes to find your country region code by executing the command AT GCI CR Note A list of country region codes is also available on the Multi Tech Web site at http www multitech com PRODUCTS Info approvals 2 Setand save the code by executing the following command AT GCl nn CR where nn is the country region code 3 OK displays 4 The code then displays How to Verify the Code Type AT GCI lt CR gt or you can
49. is transmitting data Carrier Detect The CD indicator lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken Off Hook The OH indicator lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials Terminal Ready The TR indicator lights when a communication program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communication program disconnects the serial port When it goes off a connected modem will disconnect Test Mode The TM indicator lights when the modem is in test mode Multi Tech Systems Inc MT5600BA V92 User Guide 13 Chapter 3 Using the Front Panel Liquid Crystal Display LCD The modem s backlit liquid crystal display LCD has two functions to display the current status of the modem and to display configuration menus which are selected using the four push buttons on the front panel Option Selection To select most configuration options simply display the option in the LCD and then press the Enter button to select it An OPTION SET message appears to confirm the selection To exit the OPTION SET message press any button Some options such as password options and phone number options require you to enter a character string To select a character pr
50. ll down the table to your modem model number 3 Lookatthe firmware version number for your modem 4 If the firmware version number matches the firmware version number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated Multi Tech Systems Inc MT5600BA V92 User Guide 48 Appendix C Upgrading the Firmware 5 If the firmware version number is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Warning The first digit of the new firmware must match the first digit of the old firmware or the modem may not work properly e g if your current firmware version is 4 16 replace it only with 4 xx firmware not 6 xx firmware Step 3 Download the Upgrade File 1 If you are not already at the MultiModem II Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Download the upgrade file for your modem by clicking its name and save the file in a temporary folder on your hard disk 3 Inthe same section of the Web page click the Flash Wizard utility for your operating system to download it and save it in the same folder Step 4 Extract the Upgrade Files 1 Install the Flash Wizard utility by double clicking the file name in Windows Explorer 2 Extract the upgra
51. llowing buttons on the front panel Y gt V gt gt gt The ENTER NUMBER LCD appears Press the or button several times to select the first digit in the dial backup telephone number Press the gt button to go to the next digit in the number Note To backspace or to cancel an entry press gt several times The number can be up to 30 characters in length Repeat steps 4 and 5 until the number is entered and then press the Enter button to store it The DIAL BACKUP STORED LCD appears Press the Enter button again to go to the DIAL BACKUP NUMBER LCD Note Steps 8 through 15 are optional To change the default restore time press V to go to the TIME TO RESTORE S15 LCD then press gt gt The ENTER TIME IN MINUTES LCD appears Press the or Y button several times to select the first digit in the number Press the gt button to go to the next digit in the number Repeat steps 9 and 10 until you have entered a value between 10 and 255 or 0 to disable dial backup and then press the Enter button to store it The TIME STORED LCD appears Press the Enter button to return to the TIME TO RESTORE S15 LCD To change the default dial backup time press v to go to the DIAL BACKUP TIME S17 LCD then press gt gt The ENTER TIME IN MINUTES LCD appears Repeat steps 9 and 10 until you have entered a value between 0 and 255 and then press the Enter button to store it The TIME STORED LCD appears Pres
52. m the modem usedfortests or for strapping signals high if needed 10 NC 11 NC 12 NC 13 NC 14 NC TCLK 15 TC Transmit Clock Output from modem used in synchronous mode 16 NC RCLK 17 RC Receive Clock Output from modem used in synchronous mode V54 2 18 AL Analog Loop Inputto modem to enable analog loop test 19 NC DTR 20 DTR Data Terminal Ready Input to modem from DTE to control answering and disconnection of modem RDL 21 RDL Remote Digital Loop Input to modem to enable RDL test RI 22 Ring Indicator RI output high indicates the presence of a ring signal on the telephone line 23 NC XCLK 24 XCLK External Clock Input to modem used in special synchronous applications TM 25 TM Test Mode Output from modem to indicate modem is in one of the test modes Multi Tech Systems Inc MT5600BA V92 User Guide 53 Appendix E Pin Descriptions RS 232 Cable Pinouts DTE DB 25 DCE DB 25 connector connector 25 Pin to 25 Pin RS 232 Cable DTE DB 9 DCE DB 25 connector connector 9 Pin to 25 Pin RS 232 Cable Leased Line Pinouts Green Ring To Terminal RJ 11 Type Block Screws Modular Plug Transmit and Receive Two Wire Leased Line Cable ED TOU Ili Transmit Pair Green Yellow Receive Pair RJ 11 To Terminal Modular Plug Block Screws Four Wire Leased Line Cable Multi Tech Systems Inc MT5600BA V92 User Guide 54 Appendix F Waste Electrical and Electronic Equipment Statement Appendix
53. making a LCD print of the connection statistics and checking for parameters that might be unacceptable There Are Garbage Characters on the Monitor Your computer and the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communication software You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time At speeds above 2400 bps the remote modem might not use the same transmission or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters Try entering the amp V1 command to display information about the last connection making a LCD print of the connection statistics and checking for parameters that might be unacceptable The Modem Doesn t Work with Caller ID Caller ID information is transmitted between the first and second rings so if autoanswer is turned off SO 0 or if the modem is set to answer after only one ring SO 1 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring S0z2 Make sure that you have Caller ID service from your telephone company Multi Tech Systems Inc MT5600BA V92 Use
54. nection This also selects the maximum transmission speed at which the modem can operate Same as the MS mod command Multi Tech Systems Inc MT5600BA V92 User Guide 24 Chapter 3 Using the Front Panel Advanced Options RS232 OPTIONS The following LCDs are used to configure the RS 232 interface DTR OPTIONS Use the and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer DTR NORMAL causes the modem to hang up IGNORE DTR allows operation with computers that do not provide DTR and RESET ON DTR WV causes the modem to perform a soft reset as if the Z command were received Same as the amp D0 amp D2 and amp D3 commands CARRIER DETECT OPTIONS Use the and Enter buttons to select whether CD will be forced high CD FORCED ON or whether it will go high when the remote modem s carrier signal is detected and go low when the carrier signal is not detected CD NORMAL Same as the amp CO and amp C1 commands When using callback security on UNIX systems select CD LOW IN CB to force CD low until the proper callback security password has been entered or until a disconnect occurs This prevents the UNIX login prompt from being displayed before the callback security ENTER PASSWORD prompt appears Select CD NORMAL IN CB to disable this feature Same as the amp C5 and amp C4 commands LINUX OPTION The connect message will display after the proper callback secu
55. ng your MOJEM s yan nikena Rot milel a 43 Set Country or Region Code Using AT Commands 11 Set Country or Region Code Using Global Wizard 11 Set Country or Region Code Using LCDs 10 solving probletris uae eret titer ee en 39 specifications technical ssssssssss 6 S registers ment opns 3 teietu aean puteis Mta ta A adan 26 S b k 28 uc P a3 E FE EE A E a ca cat gee E TTT 30 31 jir E AEAT A ETAT ME 25 30 31 Status TEUDK xi x cak sneaajeceacsandesseaaneeseenehor 15 Store Callback Number command 38 Store Callback Password command 38 Sync Async Mode command 41 nece P 16 24 T techrical speeificallang sort ie ree EE SERIEM e pend 6 telephone C onheclli gj 2z R ba 8 lille N A fission r eee 40 number AGIAN jW i 25x k i in n L k ne sabes 27 puraber SiN 15j54455545y5 ES Ibi Pep fim an p n 27 n mbel STONING is ai na 3s m peers len Dette Karan kek n 27 terminal mote o2 ici iuto eit 40 testing ThE modele eoi cac nines 9 40 loopback SSIS I X 27 meni OBIOS ec c T 19 EIE MH E E 39 troubleshooting iier pre krd y Eo ere b ka kan 39 U WARTS ost 42 UNIX CO MIM AN GS RE hesnccactee n ye n bal nik rek b 25 upgrading the Mode ien ioo tricot etiatn eec 48 V YV PODIS
56. nging the Remote Escape Character To improve security you can change a remote modem s remote configuration escape character The remote configuration escape character is stored in register S13 The factory default is 42 which is the ASCII code for the asterisk character Setting S13 to O zero disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS13 n where n is the ASCII code for the new remote configuration escape character and then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER Type ATO CR to exit remote configuration Multi Tech Systems Inc MT5600BA V92 User Guide 33 Chapter 6 Callback Security Chapter 6 Callback Security This chapter describes how to use callback security with your modem Callback security protects your network from unauthorized access and helps control long distance costs When callback security is enabled all callers are requested to enter a password If the password is invalid the caller can try twice more before the modem hangs up If the password is valid the modem hangs up and returns the call by dialing the phone number associated with the password It is possible to implement password protection without callback by storing a hyphen before the callback phone number The caller must
57. ntil this LCD disappears After installation you can launch PhoneTools either from a desktop icon or from the Start Programs menu Typically it s not necessary to reboot before using PhoneTools Multi Tech Systems Inc MT5600BA V92 User Guide 12 Chapter 3 Using the Front Panel Chapter 3 Using the Front Panel Like any modem your Multi Tech modem operates only under the control of a communication program such as the PhoneTools program included with the modem It also operates under other general purpose data communication programs such as Windows Terminal and HyperTerminal For information on how to use the modem with the communication program of your choice please refer to the program s documentation Modem Configuration Your modem normally is configured through Windows or through the communication program you are using The default settings work best for most purposes See Step 4 Install PhoneTools in Chapter 2 for help in setting up your communication program You also can configure your modem either through the front panel or by sending AT commands to the modem The AT commands can be found in the AT Reference Guide on the CD shipped with this modem Front panel LED Indicators The MT5600BA V92 has six LED indicators on the front panel that indicate status and activity Receive Data The RD indicator flashes when the modem is receiving data Transmit Data The TD indicator flashes when the modem
58. of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should not contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges 5 Warning Notice No 111 or other calls can be made from this device during a mains power failure 6 This equipment may not provide for the effective hand over of a call to another device connected to the same line 7 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers e The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginnin
59. ong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a person answered instead of a com puter or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed The Modem Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows Terminal select Settings Modem Commands To change it in HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code
60. ontinued Remote Configuration Options Trunk Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem and to change the password When entering the password use the arrow buttons to scroll through the alphabet To go to the next character position press the gt button To backspace or to exit press the gt button several times Limb Branches Twigs Diagnostic Options Trunk Use the Diagnostic Options Trunk to run loopback tests on the modem When a test is in progress the TM indicator lights Limb Branches Twigs Note Digital Loopback and Remote Digital Loopback tests must be performed using AT Commands The LCD option to run these tests has been temporarily removed Multi Tech Systems Inc MT5600BA V92 User Guide 19 Chapter 3 Using the Front Panel Phone Number Memory Options Trunk The MultiModem Il can store up to four telephone numbers for speed dialing Use the Phone Number Memory Options Trunk to store list and dial these numbers When entering a number use the arrow buttons to scroll through the available digits and dialing commands To go to the next position press the gt button To backspace or to exit press the gt button several times Limb Branches Twigs Caller ID Options Trunk Use the Caller ID Options Trunk to enable or disable Caller ID operation Limb Branches Twigs Important Note CID displays as VCID Multi Tech Systems Inc MT5600
61. or S0z2 1 10 Using a data communication program such as HyperTerminal dial the number of the callback modem When the connection is established the callback modem responds with a request for a password Type the password for your modem and then press ENTER You have three attempts to enter a valid password or be disconnected If the password is valid the callback modem disconnects Then after a short delay it calls the number associated with the password and establishes a working connection Note If you are calling a direct connect number you must append a hyphen to the password If the corresponding phone number has as its first character you will be able to go directly online with the callback modem If the corresponding phone number has no character you will be prompted for a different password Press gt gt to go to the ENTER NUMBER 2 LCD Repeat steps 3 7 to enter the next number Repeat as many times as necessary up to memory location 30 until all numbers have been entered Warning There is no way to review an entry to confirm that it has been entered correctly If you attempt to look at a number entry by pressing the Enter button for an ENTER NUMBER Zn LCD it is possible for you to accidentally erase the entry Multi Tech Systems Inc MT5600BA V92 User Guide 37 Chapter 6 Callback Security Callback Security Commands The following AT commands are used with callback security
62. p the modem as the answer modem press gt to display the 2 WIRE LEASE ANSWER LCD and then press the Enter button Note One of the modems in a leased line pair must be configured as the originate modem and the other as the answer modem but it does not matter which is which 9 The OPTION SET LCD appears Press to exit to the ONLINE OPTIONS LCD or gt to exit to the CURRENT SETTINGz LCD to verify the selection 10 This completes the setup for two wire leased line operation Upon completion the modem attempts to connect to the modem at the other end of the leased line If the remote modem has not yet been configured for leased line operation you may turn off the local modem until the remote one is ready Multi Tech Systems Inc MT5600BA V92 User Guide 29 Chapter 4 Leased Line Operation Four Wire Setup 1 For four wire leased line operation connect one end of the four wire cable to the LEASED jack on the back of the modem Connect the other end of the cable to a four wire leased line jack or terminals Turn on the modem 3 Starting at the STATUS LCD press the following buttons on the front panel Y gt Y V V gt gt gt gt The SYNC NORM LCD appears 4 Press the Enter button to select normal synchronous operation 5 The OPTION SET LCD appears Press to exit to the SYNC ASYNC OPTIONS LCD 6 Press lt PE 1 gt gt gt gt gt gt The 4 WIRE LEASE ORIG LCD appears
63. r Guide 42 Appendix A Regulatory Compliance Appendix A Regulatory Compliance FCC Part 68 Telecom 1 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company 2 The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown 3 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details 4 The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company 5 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be
64. ress the and y buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the password press the Enter button Diagnostic Options Use the following LCDs to turn loopback tests on and off ANALOG LOOPBACK Press the and Enter buttons to start the analog loopback test The TEST IN PROGRESS LCD appears To stop the test press the and Enter buttons again DIGITAL LOOPBACK Press the and Enter buttons to start the local digital loopback test The TEST IN PROGRESS LCD appears To stop the test press the and Enter buttons again Same as the amp T3 command REMOTE DIGITAL LOOPBACK Press the gt and Enter buttons to start the remote digital loopback test The TEST IN PROGRESS LCD appears To stop the test press the gt and Enter buttons again Same as the amp T6 command Note Digital Loopback and Remote Digital Loopback tests must be performed using AT Commands The LCD option to run these tests has been temporarily removed Phone Number Memory Options Use the following LCDs to list enter and dial stored phone numbers Up to four phone numbers can be stored The number in memory location 0 is used for DTR dialing if DTR dialing is enabled Note Only 16 characters can be displayed at a time To display characters 17 30 press the V button To go to the previous LCD press the button To go to the next LCD press the gt button LIST PHONE
65. rity password is entered CTS OPTIONS Use the and Enter buttons to select whether the CTS state will follow the RTS state when on line CTS NORM or whether CTS will always be high CTS ON Same as the amp H0 and amp H1 commands DIALBACKUP LL OPTIONS The following LCDs are used to configure dial backup for four wire leased line operation For more information see Chapter 4 Leased Line Operation DIAL BACKUP NUMBER Use to enter a dial backup number To scroll through a list of digits and characters press the 1 and buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the number press the Enter button Note Only 16 characters can be displayed at a time To see characters 17 30 press the J button To go to the previous LCD press the button To go to the next LCD press the gt button TIME TO RESTORE S15 Sets the leased line restore attempts occur when the modems are in dial backup mode The restore time interval can be set from 10 to 255 minutes in one minute increments A value of 0 disables dial backup Same as the S152 command DIALBACKUP TIME S17 Use to set how long the modem waits after a leased line failure before it attempts a dial backup connection The timer can be set from 1 to 255 minutes in one minute increments Same as the S172 command Multi Tech Systems Inc MT5600BA V92 User Guide 25 Chapter 3
66. row to move from the Region Select Basic Options LCD across the Region Setting Options LCD to the Current Setting LCD 3 If the current setting shown is not the one for your Option region arrow across to the Region Profile LCD The question mark represents the question Is this the region Remote Config you want If B5 is the one you want press Enter if it s not the one you want arrow across until you see the code you desire See the list of Region Codes on the back of 4 When you reach the region code you want press Enter After pressing Enter you will see the message 5 After setting the region profile you can re power the Caller ID modem or use the arrows to move back and up the menu tree to return to the Status LCD Region Select Region Setting Current Setting Region Profile Region Profile Region Profile Region Profile 99 017 027 Region Profile Region Profile Region Profile 037 047 007 Region Profile Region Profile Region Profile Country or Region Codes A list of country region codes can be found on the Multi Tech Web site at http www multitech com PRODUCTS Info approvals Then click on global modems The Global Modem Country Approvals page displays On this page you can view approvals configuration strings and responses by country and products Multi Tech Systems Inc MT5600BA V92 User Guide 10 Chapter 2 Installation Using the Global Wizard The Global Wizard configuration utility
67. rsion of your modem 2 Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it 3 Download the upgrade file for your modem 4 Extract the firmware HEX file and the appropriate flash upgrade program from the file you downloaded 5 Document and clear your stored parameters 6 Upgrade the modem s firmware using the HEX file and the flash upgrade program 7 Restore your parameters Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech modem to know whether or not you should update it 1 Run your favorite terminal program If you are using Windows you can use HyperTerminal 2 Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your LCD be sure to type it completely and then press Enter If the modem does not respond with OK repeat the AT amp F command 3 Now type ATIS press Enter and record your results The firmware version should appear first in the response which should look similar to the following ACF3 V1 702a V90 P21 FSH Step 2 Identify the Current Firmware Version Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to http www multitech com support MultiModem Il firmware asp 2 Scro
68. s are installed easily since Windows supports Plug and Play Installing the Modem Driver 1 Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem and open the Install New Modem wizard Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in the Troubleshooting chapter 2 Insert the MultiModem II CD into your CD ROM drive and then click OK 3 Windows installs and configures the modem 4 Click Finish to exit Multi Tech Systems Inc MT5600BA V92 User Guide 9 Chapter 2 Installation Step 3 Setting Your Country or Region Code The MT5600BA V92 modem is a global modem it can be used all over the world However countries or regions vary in their requirements for how a modem functions Therefore you must configure yours to match the defaults of the country or region in which you are using it Choose from any of the three methods e Using the LCD Panel to Set Your Country or Region Code e Using the Global Wizard to Set Your Country or Region Code e Using AT Commands to Set Your Country or Region Code Using the LCD Panel 1 Start at the Status LCD and use the down arrow to move down the menu tree to the Region Select LCD 2 Use the right ar
69. s the Enter button again to return to the DIAL BACKUP TIME S17 LCD Dial backup and leased line restore setup is complete Notes e Registers S15 and S17 can also be changed using the Srzn AT command See the AT Command Reference Guide on the CD that was shipped with your modem e The dial backup number can be displayed only 16 characters at a time To see characters 17 30 press the J button To go to the previous LCD press the button To go to the next LCD press the button Multi Tech Systems Inc MT5600BA V92 User Guide 31 Chapter 5 Remote Configuration Chapter 5 Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MultiModem Il modem for maintenance or troubleshooting as if you were on site Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote MultiModem Il modem 1 Establish a data connection with a remote MT5600BA V92 modem 2 Send three asterisks to initiate remote configuration The remote modem responds Online Remote Access Remote password 3 Type the remote configuration password and then press ENTER The default is MULTITECH It is not case sensitive e If the password is incorrect the word CONNECT appears and the local modem is returned
70. s the following specifications Trade Name Model Number Server to Client Data Rates Client to Client Data Rates Fax Data Rates Data Format Commands Command Buffer Modem Compatibility Fax Compatibility Error Correction Data Compression Speed Conversion Mode of Operation Flow Control Transmission Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Cables Indicators Speaker Manual Controls MultiModem II MT5600BA V92 V 92 56K speeds when accessing a V 92 server actual speed depends on server capabilities and line conditions 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps 14400 12000 9600 7200 4800 2400 300 bps Synchronous and asynchronous AT Commands V 25bis 60 characters V 92 V 90 56K V 34 enhanced V 34 V 32terbo V 32bis V 32 V 25bis V 22bis V 22 Bell 212A and 103 113 V 42 V 42bis V 21 amp V 23 in international versions V 44 V 17 14 4K Group 3 Class 1 1 0 2 V 42 V 44 6 1 throughput V 42bis MNP Class 5 2 1 throughput Serial port data rates adjustable to 300 1200 2400 4800 9600 19200 38400 57600 115200 and 230400 bps Fax online modes full duplex over dial up and two wire or four wire leased lines data mode command mode online command mode V 54 test mode XON XOFF software RTS CTS hardware 11 dBm dial up varies depending on country or region
71. sed line cable into the PHONE jack Note Regulatory agencies may impose certain restrictions on equipment connected to public telephone systems Two Wire or Four Wire Leased Line Connection Plug one end of a two wire four wire phone cable into the modem s LEASED jack Connect the other end to a leased line wall jack or terminals Modems with the leased line feature support dial backup Multi Tech Systems Inc MT5600BA V92 User Guide 8 Chapter 2 Installation Connect the Phone to the Modem Optional For voice only calls plug a telephone into the modem s PHONE jack Connect the Modem to the AC Power Outlet Plug the power transformer into an AC power outlet or power strip Plug the power transformer s cable into the POWER jack on the modem Note Use only the power transformer supplied with the modem Use of any other transformer voids the warranty and can damage the modem Power On Test Test the modem by turning it on a power switch is located on the front panel When you apply power the modem performs a diagnostic self test indicated by the TM indicator lighting for a few seconds after which the LCD should light If this does not happen check that the power switch is on the power transformer is solidly connected and the AC outlet is live If these measures do not work see the Troubleshooting chapter Step 2 Install the Modem Driver If you use Windows 2000 XP you must install the modem driver The driver
72. ter button to force the modem to hang up Same as the ATH command RINGING A remote modem or caller is attempting to establish a connection One option is available from this LCD by pressing the gt button MANUAL ANSWER Forces the modem to answer the phone You can use this option to establish a connection if autoanswer is turned off S0z0 Same as the ATA command Multi Tech Systems Inc MT5600BA V92 User Guide 22 Chapter 3 Using the Front Panel Basic Options The following LCDs are used to configure the modem s basic operating conditions ONLINE OPTIONS The following LCDs are used to configure the online operation of the modem LINE TYPE OPTIONS Use the and Enter buttons to select from the following line types dial up PSTN two wire leased line originate or answer and four wire leased line originate or answer ERROR CORRECTION OPTIONS Use the and Enter buttons to turn error correction on or off or to select automatic error correction Same as the amp EO amp E1 and amp E2 commands FLOW CONTROL OPTIONS Use the gt and Enter buttons to select no flow control hardware flow control or software flow control Same as the amp E3 amp Ed and amp E5 commands DIALING OPTIONS The following LCDs are used to configure dialing options or to dial manually TONE PULSE Use the and Enter buttons to select between DTMF tone dialing and pulse dialing Same as the T and P commands BLIND SMART DIAL OPTIONS
73. then append a hyphen to his password to establish the direct connection The modem can store up to 30 callback phone numbers and 30 callback passwords Phone numbers can be up to 30 characters long and can contain the pause and wait W characters in addition to the digits and characters normally found on a touch tone keypad Passwords can be up to 10 characters long Callback phone numbers are associated with callback passwords by being assigned to the same callback memory location For example if you assign the password APRICOT to memory location 16 and in a separate operation also assign phone number 6127853000 to memory location 16 the modem calls phone number 6127853000 when it receives the password APRICOT Because there is no way to examine the passwords and phone numbers stored in the modem it is important to write them down as you enter them A form that you can print out for this purpose is provided on the last page of this chapter Setup Procedures Turning Callback Security On and Off Autoanswer must be enabled SO 1 or S0z2 for callback security to work AT Command Method 1 Open a terminal program such as HyperTerminal 2 In the terminal window type one of the following commands e To turn on callback security type ATZDB1 and press ENTER With remote callback security turned on each caller is asked to enter a password then is disconnected and called back by the modem Also dialing number locations 0
74. tion 30 until all passwords have been entered Warning There is no way to review an entry to confirm that it has been entered correctly If you attempt to look at a password entry by pressing the Enter button for an ENTER PASSWORD n LCD it is possible to accidentally erase the entry Multi Tech Systems Inc MT5600BA V92 User Guide 35 Chapter 6 Callback Security Assigning Callback Phone Numbers AT Command Method 1 2 Open a data communication program such as HyperTerminal To store a callback phone number in the first memory location type AT CBNO1 XXXxxxxxxxx where xxxxxxxxxx is the dialing string and press ENTER The dialing string can include the digits 0 through 9 and any of the following characters comma semicolon W A B C and D Up to 30 characters can be used Example AT CBN01 9 16127853000 If a direct connection with password protection but without hangup and callback is desired the first character in the dialing string should be a hyphen To store a callback phone number in the second memory location type AT CBNO2 XxXxxxxxxxxx where xxxxxxxxxx is the dialing string and press ENTER Note that the memory location number in the command is incremented by one Repeat as many times as necessary through memory location 30 until all dialing strings have been entered Front Panel Method 10 Turn on the modem Starting at the STATUS LCD press the following buttons on
75. to online mode e If the password is correct an AT command prompt appears 4 Type AT commands to configure the remote modem It is not necessary to precede the commands with AT 5 When you have finished configuring the remote modem type E and press ENTER to exit remote configuration mode and return to online data mode You can now break the connection in the normal way Note The dialing command is not allowed in remote configuration mode Setup Multi Tech modems are shipped with a default setup password MULTITECH Because anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character Changing the Remote Configuration Password The remote configuration password can be changed only from the front panel of the modem 1 Turn on the modem 2 Starting at the STATUS LCD press VW V Y gt gt J gt to access the ENTER PASSWORD LCD 3 To change the password press or to select the first character of the password and then press gt to go to the next character Repeat until you have entered the entire password 4 To cancel the new password press gt until the password is erased To save the new password press the Enter button The next time you remotely configure the modem you must use the new password Multi Tech Systems Inc MT5600BA V92 User Guide 32 Chapter 5 Remote Configuration Cha
76. unting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http Awww thesupplynet com Multi Tech Systems Inc MT5600BA V92 User Guide 47 Appendix C Upgrading the Firmware Appendix C Upgrading the Firmware Introduction Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However it can be changed by either the manufacturer or the user as bugs are fixed or new features are added Since the firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 Identify the model number and firmware ve
77. urity AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer caller ID adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selection keyboard and front panel controlled modem options monitor and LCD displays for modem options non volatile memory storage of up to four command strings or telephone numbers of up to 40 characters each Multi Tech Systems Inc MT5600BA V92 User Guide Chapter 2 Installation Chapter 2 Installation Step 1 Connect the Modem to Your System Turn off your computer Placing the modem in a convenient location connect it to your computer s serial port to the telephone line to your leased line to AC power and optionally to your telephone PHONE LINE LEASED BAN TU wi MultiModem Il Connections Connect the Modem to Your PC Plug one end of the serial cable into the modem s RS 232 connector Plug the other end into your PC s serial port connector COM1 or COM2 Connect the Modem to the Telephone Line Dialup Connection Plug one end of the phone cable into the modem s LINE jack Plug the other end into a public switched telephone network PSTN wall jack Important The LINE jack and PHONE jack are not interchangeable Do not plug the phone into the LINE jack and do not plug the lea
78. y double clicking its icon or file name or by selecting it from the Start menu The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system Note If the message ERROR No valid devices detected is displayed verify that the modem is turned on and that all cables are correctly and securely attached 2 Click the modem to be upgraded and then click Next to proceed 3 Select the port to be upgraded from the Port list select the appropriate HEX file from the Hex File list and then click Next to continue Note Do not use FLASHLDR HEX This file is used internally by Flash Wizard 4 The Progress dialog box appears showing a status bar that indicates the progress of the upgrade Multi Tech Systems Inc MT5600BA V92 User Guide 49 Appendix C Upgrading the Firmware Caution Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable Wait for the Next button to become active before proceeding 5 When the flash upgrade is complete the message Programming Complete appears Click Next to continue 6 The Results dialog box appears next Click Finish to exit Flash Wizard Step 7 Restore Your Parameters Your modem has been updated You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATIS in the terminal window and pressing Enter Multi Tech Systems Inc MT
79. y shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to COMPANY Policies warranty Extended two year overnight replacement service agreements are available for selected products Please call MTS customer service at 888 288 5470 or visit our web site at http www multitech com PARTNERS Programs overnight replacement for details on rates and coverage s Please direct your questions

Multi-Tech Systems MT5600BA-V92 User's Manual

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