Multi-Link The Stick Voice/Fax/Modem Call Processor User's Manual
Contents
1. ON factory preset OFF by dialing 051 05 selects Register 5 and 1 turns the feature on The Stick Response Answers with an OK tone then a PROCEED tone You have 30 seconds to begin the next command 5 You have finished programming the desired feature changes and wish to save them to nonvolatile memory and exit the programming mode You dial 80 The Stick Response Answers with the OK tone twice The LED A clipped high pitched bip which has a numerical value of one returns to normal blinking which demonstrates that your touch tone A long low pitched beep which has the numerical value of five phone connected to the VOICE 1 port is off hook The chart below describes the audible tones which coincide with each Check and see if your mom is on the other end of the line If not hang number or symbol in a register up the phone NUMBER S YMBOL I AUDIBLE TONES NOTE If The Stick does not receive a command within 30 seconds it will give 1 you an OK tone and exit the programming mode without saving any 2 I BIP BIP programming Basically it is acting as if you have dialed 90 See section titled 3 BIP BIP BIP Programming Commands 4 BIP BIP BIP BIP 3 3 AUDIBLE READ BACK OF PROGRAMMING BEEP 6 BEEP BIP There is a programming command that allows The Stick to audibly read 1 BEEP BIP BIP back2. found in the preceding paragraph with your misguided no pun intended caller suggest the next time they fax you try calling without lifting the FAX machine handset It will make everything a whole lot easier at both ends of the conversation PC FAX Cards And The Meaning of Life If a PC FAX Card is connected to The Stick at the port labeled FAX you should have no operational problems when a call is routed There are about a half a million different types of PC FAX Cards on the market today and each has its own operational idiosyncrasies If you do experience a problem check the operations manual included with the PC FAX k Card If you can t figure the problem out on your own call our Tech Support gurus they re pretty sharp about stuff like that 4 2 ANSWERING MACHINES An answering machine is an effective tool when used with The Stick When connected to either VOICE port the answering machine will field any unanswered voice calls and via a message provide instructions on how to access other equipment A sample message might go something like this Hi You have reached Name C ompany Phone Number We are notin right now but if you wish to leave a message wait for the beep If you want to send us a FAX press 2 or reprogrammed code If you can t dial 2 on your phone just stay silent after the beep and wait until the answering machine stops You will then be transferred to th
3. All you have to do is understand each programmable feature and how you want The Stick to operate in your chosen installation On the next page is the Programming and Quick Reference Guide This table was developed as an easy reference record for program features with corresponding Register Number programming range of each feature the factory preset of each feature how The Stick works out of 2 PROGRAMMING THE STICK the box if you don t bother to program anything program recommenda tions for certain types of installations and finally a space for writing down what you ve done or what you want The Stick to do Please use the Programming and Quick Reference Guide Mark on it Highlight it If you can t remember which Register Number controls which feature refer back to it And take a tip from us pencil in how you have programmed all the features It will save you some time and frustration We advise you to read through the Programmable Features section again if you are not quite sure of how you want The Stick to operate THE STICK PROGRAMMING AND QUICK REFERENCE GUIDE REGISTER PROGRAMMABLE PROGRAM FACTORY PROGRAMMING INSTALLATION YOUR FEATURE RANGE PRESET RECOMMENDATIONS PROGRAM FAX Tone Detection 0 off Regardless of how you install the Stick if a FAX PC 01 l on ON FaxCard is used Program this feature ON Protected Hook 0 off With older K
4. The Stick will only allow a manual transfer to be done during the first 15 seconds of an inbound call when answered from an extension The UMT feature when activated enables a transfer to be executed from an extension phone and by either party at any time during the call no matter if the call is inbound or outbound Of course inbound calls answered by equipment through the VOICE 1 or 2 ports may be transferred at any time using the appropriate SAC regardless of the setting for this feature Factory preset is on 1 2 STANDARD FEATURES No Programming Needed Barge In Protection When installed on an incoming telephone line before ALL telephone equipment extension wall jacks or multi line phone systems The Stick will protect any voice or data call from being accessed by other telephone equipment on the same line Any phone device that goes off hook during a conversation or data transmission will receive a silent line Note The Barge In Protection feature will control only those phone data devices connected directly to The Stick For optimum peformance and protection it is recommended that all premise extension phones be wired into The Stick at either the Voice 1 or Voice 2 ports Relax This is not a difficult operation to perform See the section titled Installation Procedures forthe easiest way to get thejob done Call Grab If the Call Override feature does not perform due to any line computer modem or data is being transmitte
5. of merchantability fitness for a particular purpose or otherwise with respect to this product except as set forth herein Some states do not allow limitations on how long an implied warranty lasts and some states do not allow the exdusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you To obtain service under this warranty you must first request a RMA number from our technical support department Present TheSti ck product with the RMA number and copy of a sales receipt or credit card receipt or other satisfactory proof of the date of the original retail purchase of the produc to Multi Link Inc or an authorized service repair center The AC power supply used with this product is covered under this war ranty This warranty does not cover damage which results from accident misuse abuse improper line voltage lightning strike fire flood or damage resulting from unauthorized repairs or alterations performed by an unauthorized service center This warranty gives you specific legal rights and you may also have other rights which vary from state to state SERVICE INFORMATION FOR THE U S AND CANADA Your machine has been registered with the Federal Communications Commission and under this program in the event of equipment malfunction all repairs will be performed by Multi Link Inc or a repair center we have authorized The owner is restricted from performing any maint
6. 13 the Security Access Code for the M ODEM port and it is programmed as 7 5 You first enter programming 7 7 Press 13 to read back Register 13 The Stick transmits Beep Beep Bip pause Beep Bip Bip pause Beep Equivalent to 75 Stick immediately transmits the OK and PROCEED tones Note You will receive an Error tone when entering an incorrect Register Number on audible read back Never fear try again POINTERS FOR HOOK UP OF VOICE DATA EQUIPMENT This section involves the connection of communications equipment to The Stick You may configure the hook up of different types of equipment in a number of ways Whatever suits your operational needs and your installation requirements Although each device port is labeled with generic titles designating what equipment would connect to what port YOU CAN CONFIGURE IT ANY WAY YOU LIKE Just be sure to read this section thoroughly before trying anything weird that might not work 4 1 FAX MACHINES AND PC FAX CARDS The Stick has special features that make it work extremely well with either a PC FAX Card or a FAX machine The feature that enables The Stick to route an incoming FAX call to your FAX type device is FAX Tone Detection What s a FAX Tone In a nutshell most FAX machines generate a tone when they are operated automatically Automatic generally means you just drop the paper s to be faxed in the document carriage the machine load
7. for both types of tones The Stick is transmitting phone company simulated ringback tones to the calling party After the screening function is performed the call is routed to the proper device The Stick s performance is dependent on how it is installed on a home or business phone line and what programmable features are activated The next section explains the different features which optimize performance in particular installations Fax Tone Detection This feature when activated tells The Stick to detect the presence of CN G fax tones which may be transmitted by a calling fax machine or PC Fax card All calls accompanied by tones whether they be from a fax machine or PC Fax card are routed through to equipment connected to the device port labeled FAX If no fax type equipment is used on The Stick simply deactivate this feature Factory preset is on Protected Hook Flash This feature allows The Stick to be compatible with certain multi line KSU phone systems Some KSU systems do not allow touch tones DTMF tones to be generated from a telephone key pad after an inbound call has arrived With Protected Hook flash on the phone system can be fooled into generating touch tones by striking the flash key Calls can then be manually transferred between devices by dialing the proper security access code Factory preset is off Unanswered Call Silent Transfer This feature was engineered for those of you who may receive man
8. qualified technician to restore the product to normal operation E If the product has been dropped or the cabinet has been damaged F If the product exhibits a distinct change in performance 13 Avoid using a tdephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 14 Do not use the telephone to report a gas leak in the vicinity of the leak INSTALLATION INSTRUCTIONS 1 Never install telephone wiring during a lightning storm 2 Never install telephone jacks in wet locations unless the jack is specially designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 4 Use caution when installing or modifying telephone lines SAVE THESE INSTRUCTIONS li INTRODUCTION Congratulations You have purchased the highest quality voice fax modem call processor in the industry The Stick This manual has been designed to get you your communications devices and The Stick operating on the phone line with a minimal amount of work Please read this manual carefully and BE SURE TO FILL OUT AND MAIL YOUR WARRANTY CARD HOW STICK WORKS When installed on a phone line The Stick automatically answers all inbound calls and screens for fax tones CNG CalliNG tones and Security Access Codes in the form of DTMF touch tones While performing the screening function
9. targeted is your satisfaction We want you as a customer and a commitment to your complete satisfaction AFTER THE SALE is our pledge If at any time you have a problem comment or question about The Stick tm its operation functions or features call us at 1 800 535 4651 We want to hear from you And again THANKS for the opportunity to do business with you You are important to us THE STICK OPERATING MANUAL Table of Contents SAFETY INSTRUCTIONS 1 HOW THE STICK WORKS l 1 1 Programmable Features HMM l 1 2 Standard 4 2 PROGRAMMING THE STICK 6 2 1 Programming and Quick Reference 7 2 2 Initial Check Power Up Connect To The Phone Line 8 3 THE HOW TO OF PROGRAMMING RH 9 3 1 Tones Programming Commands 10 3 2 Overview of Programming ee 11 3 3 Audible Read Back of Programming 12 4 POINTERS FOR HOOK UP OF VOICE DATA EQUIPMENT 14 4 1 FAX Fax Cards edt ette 14 4 2 Answering Machines 16 4 3 Computer Modems eee tete e erede etui ne es enses enin 17 AAY Oher i tc 18 5 INSTALLATION Introduction 19 5 1 Single Phone Line susce 21 A Simple Plg Ta sags patto ein EE RR EAR AR 21 B Simple Plug In W Extensions enm 22 C Barge In P
10. telephone to the port labeled VOICE 1 at the bottom of the unit A silver Modular Line Cord has been supplied for connecting The Stick to a phone line Plug one end of the line cord into the port labeled LINE Plug the other end into a telephone wall jack At this time you should hear dial tone when the handset on your touch tone phone is lifted off hook Now that you ve gotten everything hooked up and in place the fun begins We advise that you read through this section once or twice for familiarity with the process You may also want to refer back to the Programming and Quick Reference Guide table to pencil in selected programming values for each feature you wish to control The first thing you should do is place a local call to your best buddy Ask him or her to lay their phone receiver down for a moment but don t hang it up This will keep you from incurring any long distance phone charges or freaking out the local phone company with all the numbers you will dial to program The Stick After placing a call to your friend wait at least five seconds before proceeding First DIAL 7 7 on your telephone key pad The LED light will begin blinking rapidly Immediately listen for three rapid high pitch beeps in your handset Three high pitch tones indicate that 3 THE HOW TO OF PROGRAMMING you have entered the programming mode and may PROCEED At this time you should enter the Register N umber o
11. C for each voice data device connected to The Stick SAC s are programmable using a touch tone phone only up to 4 characters long digits 0 through 9 and symbols star and pound The Stick will not detect SAC s dialed from calling pulse phones only from touch tone phones Call transfers dialed by a pulse phone are limited to phones hooked to or on the same line as The Stick and are limited to transfer to the FAX port only The pulse dial SAC for this is fixed at 2 You must also have the Pulse Detect feature on if you use a pulse dial phone to transfer a call Do s and Don ts Of SAC Programming e 1 Digit Security Access Codes ARE NOT recommended Refer to Programming Section page 9 e DO NOT use the codes 9 or anything beginning with O or These codes are reserved for the Call Grab feature and programming access to The Stick respectively DO NOT select an access code that may be the first part of a dialed number or the control code of your answering machine Factory preset Security Access Codes are as follows Touch Tone Pulse Dial VOICE 1 and VOICE 2 Ports None FAX Port 2 2 MODEM Port 3 None Pulse Detection The Pulse Detection feature when activated allows The Stick to detect the factory preset code 2 and Call Grab preset code 9 when dialed from a pulse dial phone The factory preset for this feature is off Rings To Answer This feature di
12. EY and PBX systems you may need to 02 Flash l on OFF program this feature ON Unanswered Call 0 off OFF UCST routes all unanswered after hours calls to 03 l on fax or modem ports on any installation Silent Transfer program ON 4 Silent Transfer 0 fax FAX This feature determines what device will receive a A modem call after it has been silently transferre 0 1 mod after it has been silently transferred 5 Pulse Detection 0 off OFF If you have pulse dial phones and wish to transfer 0 l on or grab a call program this feature ON Call Override 0 off If The Stick is installed at a walljack and you want 06 l on OFF to answer a call from any extension phone program ON Unrestricted Manual 0 off Gives transfer ability at any time from either party 07 Transfer 1 ON from any phone recommended programming ON Answering Machine 0 off After answering machine times out call will be 08 1 routed to fax modem port any installation Silent Transfer program ON Security Access Code Digits 0 9 This register contains the code for transfer of a 11 dem call to d ted t 1 for VOICE Ports and Mos nM em call to devices connected to voice 4 digits max ports 12 Security Access code Digits 0 9 99 This register contains the code for transfer of a for FAX Port and voice or modem call to FAX PC FaxCard or 4 digits max CONNECTED to fax port B Security a
13. Local Telco Most teleohone companies are now The Stick can operate on virtually all multi line Key and PBX phone marketing Call Packages that allow subscribers to customize their systems We do recommend a specific type of installation for The Stick on phone service in a multitude of ways Most of the different services either system Refer to the section or Installation page 2 available are compatible with The Stick but some may impede The Stick is also compatible with virtually all Credit Card Authorization performance Here are a few Terminals Point of Sale Terminals Loop Start dial up TELEX machines Call Waiting The beep heard during a phone conversation alerting dictation machines Answering Machines cordless telephones CALLER you of another call will not affect the performance of The Stick ID Display equipment anything that requires a phone line to However pressing the hook switch to field a call will cause The Stick communicate to do strange things like inadvertently transferring a call to your fax If you have a CALLER ID Display device we do recommend that it be machine We do not advise having call waiting on the same line with installed on the telephone line BEFORE The Stick and the Rm The Stick Answef feature be set for 2 or more rings The data transmitted Dy the Call Forwarding The Stick s automatic answering function answer local telco which identifies the calling party s phone number arrives after a pr
14. ONLINE MANUAL FOR The Stick MULTI LINK INC RELAX This is NOT rocket science About This Manual We are serious about making the finest products on the market And we are serious about the information you need to make the product function correctly but we can t get real serious about writing product manuals There are enough bad product manuals out there to sink an aircraft carrier You ve probably seen them the ones that take a degree in Electrical Engineering to figure out or they are written in every language except English or they are just plain boring Our humor or wit or lack of either in the rhetoric of this manual is not put here to lessen any aspect of the product except maybe the painful task of gettmg through some very dry material Thanks Something You Should Know Now That You Have Purchased Our Product You are the most important person in the world and we at Multi Link want to THANK YOU for your business We can t say it enough At one time in America business was conducted face to face where a word and a handshake were good enough While we seldom get the opportunity to personally meet and thank the people who buy our products we realize your purchase of The Stick tm is a vote of confidence and trust in our product and our company We will not betray this confidence or trust that is our word and handshake to you You are the backbone of our business The ultimate goal we as a company have
15. PUT POWER REQUIREMENTS At AC Transformer At Power Jack On Stick POWER CONSUMPTION CO INTERFACE Ringer Equivalence Number Input Ring Detection DEVICE INTERFACE Battery Off Hook Detection 110 125 Volts AC Only 50 60 Hz 12 14 Volts AC and DC 6 2 Watts 0 5 B 40 150 Volts AC 15 68 Hz 48 Volts Nominal DC To AII Devices 3 80 mA Ring Generator Frequency 30 Hz Hz Voltage Regulated and Current Limited Waveform True Sinusoidal Ringing No Load Approx 82 8 Volts RMS AC Ringing 8000 Ohm Impedance REN 1 0 Ringing 4000 Ohm Impedance REN 2 0 Ringing 2667 Ohm Impedance REN 3 0 Ringing 2000 Ohm Impedance REN 4 0 Ringing 1800 Ohm Impedance REN 5 0 Approx Approx Approx Approx Approx 8 1 6 Volts RMS AC 73 0 Volts RMS AC 64 5 Volts RMS AC 55 0 Volts RMS AC 49 5 Volts RMS AC FCC DOC REGISTRATION AND WARRANTY FCC REGISTRATION This equipment complies with Part 68 of the FCC rules On the bottom of this equipment is a labe that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company The REN is used to determine the quantity of devices you may connect to the telephone line and still have all those devices ring when your telephone number is called In most but not all areas the sum of the REN s of all devices connected to one line shou
16. Simply unplug whatever is in the wall jack and connect the LINE input of The Stick to the wall jack with the supplied line cord Reattach your phone to the VOICE 1 port and connect your answering machine and data equipment to their respective ports Feature Recommendations Pertinent To This Installation Rings To Answer Set To 0 The Stick will answer the call immediately If You Have A Pulse Dial Phone Set Pulse Detection ON TELEPHONE WALL JACK B SIMPLE PLUG IN WITH MULTIPLE EXTENSIONS Pros Can Access Calls From Extension Phones Easy Installation Installation Can Occur At Any Wall Jack Cons No Bargen Protection Sorry This installation is the same as the Simple Plug In No Extensions Connection to a tdephone wall jack is the same Installation B Feature Recommendations Pertinent To This Installation f any phones are pulse dial program Pulse Detect ON STET C WITH EXTENSIONS AND TOTAL BARGE IN f you wish to access a call from an extension phone prior to The Sticks Pros Provides Total rgein Protection answering program the needed amount of rings in the Rings To Only voice calls will ring phone extensions Answer feature The best installation for total control of inbound calls Program Call Override to ON for call access AFTER The Stick has Cons Calls cannot be accessed from an extension phone before The answered a call Stick answers Installation requires s
17. ccess code Digits vi 3 This code usually sent by recommend programming a 4 digit code for for MODEM Port 4 digits max security purposes Rings to answer 0 to 10 Rings If the stick is used on a KSU or PBX set to 0 2d 14 0 Rings home installs w ext phone access program needed no of rings Maximum rinos 4 to 30 Rings This feature controls the number of times a device 15 8 8 Rings voice fax modem is rung by the stick before dropping the call 2 2 INITIAL CHECK Included with The Stick are additional items that make life a whole lot easier Please check the box and make sure you have The StickTM Voice Fax Modem Call Processor One 12 Volt Class 2 Power Source One Silver Modular Line Cord If any of these items are missing please alert the retailer from which you purchased the unit and also Multi Link Inc at 1 800 535 4651 POWER UP The first thing you must do before programming The Stick is to power up the unit It is recommended that you choose a power outlet close to a telephone wall jack Plug the power supply supplied into the 110 volt outlet and insert the barrel plug into the port labeled USE ONLY WITH 12 VAC 08 1 0A at the rear of the unit The red light beside The Stick logo should be lit at this time CONNECTING TO THE PHONE LINE Before programming The Stick you will need to install it on your existing telephone line and connect a touch tone DTMF
18. d outbound from your problems with your local phone service provider this standard feature computer modem ee POWER CALL will allow you to override The Stick s tone detect and call routing SIATUS LIGHT operation Call Grab can be initiated from any touch tone or pulse extension phone by dialing 9 on the telephone key pad When 9 is dialed The Stick will immediately cease its call routing function This feature is standard and will work regardless of the status of the Call Override feature Note You must enable the Pulse Detect feature if you want to grab a call from a pulse dial phone Power Call Status Light The LED on the front of The Stick demon strates two functions when lit it tells you the unit is powered up and while processing inbound and outbound calls the LED signals which port is being used A one blink pattern tells you a voice call is being processed a repeating two blink pattern says The Stick has either detected CNG tones and is routing the call to your fax machine or a fax is outbound A repeating three blink pattern denotes the proper security access code has been monitored and a caller has been routed to your The average consumer usually starts to freak when they open up product manual and see the word PROGRAMMING We have all experienced programming anxiety with VCR s computers fax machines whatever Relax This is relatively painless
19. dapter for example a wall mount telephone this type of jack may be converted by ZOMINC Installation C 23 D NOT SO SIMPLE IN LINE INSTALLATION Pros Total Cons You may require the services of a telephone installation guru Requires severing the phone line before all existing wall jacks and installing either modular plugs and an extra modular line cord INSTALLED MODULAR TELEPHONE JACKS This one can be real difficult due to the materials required and the point of installation for The Stick Remember what we are trying to achieve in this scenario is Barge In Protection All voice calls are routed to all phones and fax and modem calls go to their respective devices without one being able to access the other 1 Find a point on the incoming phone line before all wall jacks or telephone equipment Sever the phone line 2 Install two modular wall jacks on each end of the severed phone line Make sure you are using the correct pair of wires when connecting the severed phone line to the modular jacks 3 Plug one end of the supplied line cord into the port labeled LINE on The Stick and the other end into the first modular wall jack An additional line cord will be needed to connect the port labeled VOICE 1 to the second modular wall jack 4 From this location additional wiring may need to be run to your fax machine and computer modem if located in another room Feature Recommendations Pertinent To Instal
20. e FAX automatically Start your transmission when you hear our FAX signal Thanks and have a nice day This message reflects the use of three programmable features the SAC for the FAX port Answering Machine Silent Transfer and Silent Transfer Destination The SAC for transfer to the FAX machine is factory preset at 2 Answering Machine Silent Transfer has been programmed and the Silent Transfer Destination used is factory preset to the FAX port Retrieving An Answering Machine Message Most answering machines on the market today have factory preset retrieval codes for accessing a message from a remote phone There is no special feature on The Stick for accessing your answering machine just call your phone number let the machine answer the line and dial your retrieval code Again we remind you to program all SAC s used for voice data equipment differently from your answering machine retrieval code 4 3 COMPUTER MODEMS The Stick is compatible with all dial up modems that use a single pair RJ 11 line cord to connect to a phone line We suggest connecting the modem to the port labeled MODEM we bet you ve already figured that one out Most incoming calls to your modem are from remote off location computer modems The Stick will route calls to your computer modem when the calling modem dials the proper SAC after The Stick has answered the call The How To Of Calling Your Mod
21. e electric inspection authority or electrician as appropriate The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all devices does not exceed 100 Notice This product has been tested and meets the Class B limits for radio noise emissions set out by the Radio Interference Regulations of the Canadian Department Of Communications LIMITED WARRANTY To register your purchase please fill out the warranty card and mail it We warrant that if The Stick Voice pax Modem Call Processor manufactured by Multi Link Inc and purchased by you proves to be defective in material or workmanship we will provide without charge for a period of one 1 year USA only the labor and parts necessary to remedy any such defect Warranty commences on the date of purchase by the original retail consumer The duration of any implied warranty of merchantability fitness for a particular purpose or otherwise on this product shall be limited to the duration of the applicable express warranty set forth above In no event shall we be liable for any loss inconvenience or damage whether direct incidental consequential or otherwise resulting from breach of any 32 express or implied warranty
22. e such a sincere and monumental task consider this This wiring scheme has been the Waterloo of many an armchair telephone dude or dudette Either you or the wiring is going to win and odds are not in your favor We strongly recommend no we beg of you call a telephone installer for this one Show your installer the picture on page 26 and or ask him if he s got a better idea He might 27 Feature Recommendations Pertinent To Installation Set Rings To Answer to 0 Most two line phones are not pulse dial but if you happen to own the only pulse dial two line phone system in America set Pulse Detect to ON MOUNTING THE STICK The Stick can operate just about anywhere Here area few suggestions a mounted to a baseboard at the bottom of a wall b on a desk top beside your fax phone or PC modem or tucked away underneath a desk Sticken It To The Wall We suggest using an adhesive double sided mounting tape to keep 28 The Stick firmly attached to any surface Keep in mind that the adhesive on the tape can be very strong We recommend that you invest some thought into the best location before peeling back the cover and going for it Sticken It On A Desktop Anti skid material works great to keep The Stick on a desk or counter top and off of the floor We recommend this for people who might need to relocate The Stick at some time in the future THE STICK TECHNICAL SPECIFICATIONS IN
23. em For any person to access your modem through The Stick they must know your programmed Security Access Code for the MODEM port Dialing your telephone number and SAC is done on the remote computer communications software It should look something like this for a HAYES compatible modem 1606 555 1234 3 The commas after the phone number are commands telling the modem to wait two seconds per comma before dialing the SAC 3 You should instruct your friends to time a call to your residence Tell them to count the seconds between the last digit dialed and the last ring to the phone before The Stick answers the call how many rings before The Stick answers Divide that amount of seconds by two and you have the needed number of commas between the phone number and SAC It is safe to repeat the SAC twice in the dialing string like so 1 606 555 1234 3 3 p J Note that additional commas will need to be inserted between the SACs at the end of the dialing string A minimum of 2 seconds between SACSs is needed for The Stick to recognize and register the proper sequence of digits symbols Some modems cannot dial the and symbols You may want to reprogram a specific code for one time access by an outside caller Again if you have any questions call our Tech Support line They can help you out on timing or SACs 4 4 OTHER STUFF THAT WORKS Services Offered by Your
24. enance operation other than those specified within this instruction manual If you require service please contact Multi Link Incorporated at In Canada Unit Al 6120 2nd Street S E Calgary AB T2H 2L8 1 403 258 1646 In The U S 225 Industry Parkway Nicholasville Kentucky 40356 1 800 535 4651 SERVICE INFORMATION OUTSIDE THE U S AND CANADA For units installed outside the U S and Canada please contact your original point of purchase dealer for information regarding warranty and service MULTI LINK INC For more information and technical support visit our website at www multi link net Rev 6 98
25. et s say it s Protected Hook Flash and you enter only part of the number The Register Number for Protected Hook Flash is 02 If you enter 2 The Stick will give you an ERROR tone Entering a feature value that is outside of the program range As an example we will use Protected Hook Flash again You are only 10 allowed to program this feature value as 0 off or 1 on If you enter the number 2 after the correct Register Number The Stick will give you an ERROR tone PROGRAMMING COMMANDS Save To programming all feature values you wish to manipulate you will need to save the program to memory and exit the programming mode This can be done by dialing 80 At that time you will hear the OK tonetwice The LED will go back to normal operation Even if there is a power loss to The Stick all programming is saved No Save Exit If you wish to dump any programming you ve done and exit the programming mode dial 90 At that time you will only hear the OK tone once The LED will go back to normal operation Set Registers To Factory Preset This command sets all program registers to the factory presets refer to the Programming and Quick Reference Guide When you dial 60 all registers automatically revert to factory preset The Stick will answer with an OK tone followed immediately by a PROCEED tone Dial 80 to save and exit 3 2 An Overview of Programming Th
26. f the feature you wish to program and proper value s If the proper register number and programming value s are entered The Stick will answer with a high pitch tone immediately followed by a mid pitch tone It kind of sounds like beeblip This means OK If the numbers you enter are invalid either for the Feature Register or program value The Stick will respond with a single low pitch ERROR tone This tone might remind you of the sound you hear when you blow it on your favorite video game In either case three rapid high pitch tones will immediately follow telling you to PROCEED At this time you may either access and program new feature register or correct the previous attempt by entering new numbers 3 1 Summary of the types of tones you will hear PROCEED Three high pitch tones in rapid succession tell you The Stick is ready to program a register or receive more commands in the form of touch tones Bee Bee Beep OK or Okay for you purists One high pitch tone immediately followed by a mid pitch tone means that the numbers that you have entered are acceptable and within range for the Register Number and feature value Bee Bip ERROR A single low pitch tone indicates that the Register Number feature value or program commands we talk about those next you have entered are invalid Common errors committed when programming could be Entering the Register Number for a feature l
27. identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an accepted method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations 31 Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriat
28. in the world so we ll keep this analogy short and sweet If installed into the phone line BEFORE phone extensions wall jacks multi line phone systems etc The Stick acts like a traffic cop at an intersection All inbound call traffic is intercepted by The Stick via its automatic answer feature and routed to its proper destination i e phone fax modem The standard feature that makes this type of installation attractive is Barge In Protection and The Stick s ability to transfer a call between devices If a voice call is answered and routed only the phones will ring If a call accompanied by CNG is answered and routed only the fax machine will receive the call Once a call is directed to its intended device our traffic cop also keeps equipment connected to The Stick from Barging In on the existing call Once again for The Stick to perform in this manner it must be installed on the phone line BEFORE all phone extensions wall jacks or phone Systems Your Own Personal Secretary Everybody needs their own personal secretary to screen calls when they are busy with other things If you install The Stick on the phone line by plugging it into a telephone wall jack that is basically what you ve got somebody to answer an incoming call and either A tell you it is a voice call by ringing the phone connected to a VOICE port or B route it to the appropriate equipment Here s the scenario you are in the basement wo
29. is is the big picture for how to program The Stick Being the good consumer you are you ve read the manual thoroughly NOT penciling in the feature changes on your Programming and Quick Reference Guide You call your mom a local call and ask her to lay the phone down for a moment while you program this neat new call processor you ve just purchased She says OK You ve decided to reprogram the Security Access Code for the MODEM port turn the Unrestricted Manual Transfer feature off and turn the Pulse Detect feature on 1 Since five seconds has more than elapsed since you initiated the call to your mom you can enter the programming mode You dial 2 7 7 on your touch tone phone connected to the VOICE 1 port The Stick Response Answers with a PROCEED tone TheLED is blinking very rapidly You have 30 seconds to begin the next command 2 You change the SAC for the MODEM port to 007 by dialing 13007 13 selects Register 13 Security Access Code for MODEM port and 007 is the new SAC The Stick Response Answers with an OK tone then a PROCEED tone You have 30 seconds to begin the next command 3 You change the Unrestricted Manual Transfer feature to OFF factory preset ON by dialing 070 07 selects Register 7 and 0 turns the feature off The Stick Response Answers with an OK tone then a PROCEED tone You have 30 seconds to begin the next command 4 You change the Pulse Detect feature to
30. lation Set Rings To Answer to 0 If you are using Pulse dial phones at any point set Pulse Detection to ON 5 2 INSTALLING THE STICK ON A MULTIPLE PHONE LINE SYSTEM The Stick can be installed in a multiple line application where either an electronic phone system KSU or PBX or a 2 line phone configuration exists Installing The Stick in these types of situations is a little bit more involved than the single line installations previously outlined Review this section and if things get a little too hairy call a telephone installer show him this section and save yourself a lot of time and hassle A INSTALLING ON A KEY SYSTEM OR PBX Pros Great Barge In Protection Cons Installation is not for amateurs Requires you to run station wiring from The Stick to the fax machine and computer modem location 25 ee an KSU or PBX System 50 UNE weaned VOICE 1 wm Phone VOICE 2 Port Vacant For This installation Installation of The Stick on a multi ine phone system should always occur at the Trunk side Trunk is telephone nerd speak for the side closest to the telephone company where incoming lines connect to the phone system Confused just look at the picture We recommend that if you have rollover from your phone company install The Stick on the last line of the rollover sequence 1 Unplug the chosen line from your KSU or PBX A modular wall jack will need to be insta
31. ld not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area 30 If your telephone equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with The Stick please contact your retailer or Multi Link Inc for information on obtaining service and repairs The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used coin service provided by the telephone company and is not intended for use with a party line service This equipment is intended for use only on loop start service and will not operate on a ground start central office line DOC REGISTRATION The Department of Communications labe
32. lled on that line close to the KSU or PBX if the plug is not RJ 11 modular If the plug is RJ 11 modular then it can be plugged directly into the LINE port of The Stick 2 If a modular wall jack is installed plug one end of the supplied line cord into the modular wall jack and plug the other end into the port labeled LINE An additional line cord will be needed for connection from the VOICE 1 port to the KSU PBX From this point phone wire is run to the fax machine and modem Feature Recommendations Pertinent To This Installation Set Rings To Answer to 0 Set Protected Hook Flash to ON If Pulse dial phones are used set Pulse Detection to ON B RT 14 TWO LINE SYSTEM NO KSU Pros Great Barge In Protection For One Line Cons This installation is not recommended for even the gutsiest do it yourselfer The standard RJ 14 two line phone system utilizes two pair phone line To install The Stick in this scenario you will have to access the pair that controls the chosen phone line and install modular wall jacks for connection to the line 26 INSTALLED MODULAR TELEPHONE JACKS This can get really involved Standard color pairings for telephone wiring are Red with Green Black with Yellow and Blue with White To physically see what pairs coincide with each phone number you may need to chase the wiring back to the demarcation point where telco wiring ends and residence wiring begins Before you undertak
33. ogrammed number of rings will not allow calls to be between the first and second ring so it should register on the display forwarded to another phone number You may want to weigh the device without a problem pro s and con s of using The Stick versus the Call Forwarding service 18 BESANI This next section covers installation for The Stick in various configurations and applications We have tried to cover virtually all installation scenarios that may be found in the home and business If we missed yours or you have something weird in mind for an installation re Maybe we can help you out or save you some time and unneeded expense Where You Gonna Put It It really makes no difference if you are installing The Stick in a business or a home the main considerations for installation really have to do with how you require The Stick to perform and what you are willing to do with it as far as installation requirements go Below are the three main questions you should ask yourself 1 Do You Require Barge In Protection or Call Access From All Extensions 2 Is There A Multi line Phone System Present 3 How Much Hassle and Expense Do Want To Incur Installing The Stick How Do You Want It To Work To better understand the type of installation placement that may be right for you think of The Stick as either a traffic cop or a personal secretary amp Traffic Cops Traffic cops aren t the most popular people
34. ot sure of the type of power supply to your home consult your dealer or local power company 8 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it 9 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock 10 Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result a risk of fire or electric shock Never spill liquid of any kind on the product 11 To reduce the risk of electric shock do not disassemble this product but take it to a qualified serviceman when some service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the appliance is subsequently used Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions A When the power supply cord or plug is damaged or frayed B If liquid has been spilled into the product C If the product has been exposed to rain or water D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a
35. plitter adapters not induded and an extra line cord 23 May need to do a little rewiring at each wall jack Most homes and businesses are wired with either 2 pair or 3 pair a swapping the GREEN wire with the BLACK wire telephone cable from extension to extension This installation with b swapping the RED wire with the YELLOW wire splitter adapters utilizes the unused pair of wires in the cable to connect The phone can then be plugged into the converted jack all phones to the VOICE 1 port 1 The point of connection to the telephone line for The Stick can be at any extension wall jack Unplug anything connected to this wall jack and plug a splitter adapter into the wall jack Feature Recommendations Pertinent To Installation Set Rings To Answer to 0 If you are using Pulse dial phones at any point in installation set Pulse Detection ON 2 Plug one end of the supplied line cord into the port labeled LINE on The Stick and the other end in the Line 1 port of the splitter adapter 3 Connect the VOICE 1 port of The Stick to the Line 2 side of the splitter adapter using an additional line cord not supplied 4 At extension wall jacks located away from The Stick unplug any phones from these jacks Plug splitter adapters in all wall jacks Reconnect phones to the Line 2 side of the splitter adapters At any point down line from The Stick where it is impractical to insert a splitter a
36. rects The Stick to answer an inbound call after a programmed number of rings to 10 rings from the phone company If RTA is programmed to The Stick will answer the call during the first ring Extension phones elsewhere in your location will only chirp the first ring before going quiet If the RTA is greater than 0 The Stick will allow all incoming calls to ring extensions and devices connected to the ports labeled VOICE 1 and VOICE 2 for the programmed number of rings Factory preset is O rings Call Override With Call Override on when The Stick answers a call and you pick up an extension more than one second later The Stick will recognize the lifting of the handset and stop transmitting ringback tone to the caller You can immediately begin to talk or within 15 seconds transfer the call to another device In some areas of the country your local telephone company s lines and switching equipment may cause this feature to not function properly Just deactivate the feature See the Call Grab feature explanation in the Standard Features section for another option to Call Override Factory preset is off Maximum Rings This feature allows you to program the number of rings transmitted to your phones answering machine fax and modem by The Stick Maximum Rings can be programmed anywhere from 4 rings minimum to up to 30 rings Factory preset is 8 rings to all equipment Unrestricted Manual Transfer With the UMT feature off
37. rking one Saturday and the phone rings Of course you kav 3 4 extension phones scattered about your palatial estate and particularly one in the basement With The Stick plugged into a telephone wall jack upstairs you have the option of either grabbing the call before The Stick does via the basement extension or allowing The Stick to answer the call and route it to the appropriate device This type of installation gives you the advantage of accessing an inbound call from any extension but you lose Bargeln Protection Manual transfers can still be executed from an extension phone if needed The Right Features For The Right Installation In the next section we have outlined different types of installations and induded some recommendations for feature settings that should optimize performance of The Stick for that particular installation These are just recommendations If you don t like the way it works mutter something under your breath about busybodies and change feature settings We don t mind 5 1 INSTALLING THE STICK ON A SINGLE PHONE LINE Single line installation is pretty much a no brainer If this is how your home or office is wired then you should browse through each wiring configuration to find out the best one for your needs A SIMPLE PLUG IN ONE WALL JACK NO EXTENSIONS Pros Great Barge In Protection Easy Installation Cons Fat Chance You ll Be Lucky Enough To Have This Wiring Configuration
38. rotection For Simple Plug In W Extensions 22 D Not So Simple In Line 24 5 2 On Multiple Phone Line System oic eet ere te ertet ete 25 A Key System or entere rtm ts 25 B RJ 14 Two Line Phone System eee 26 62 MOUNTING THES T IQR 5 mieten oque qiias 28 7 TECHNICAL SPECIFICATIONS 29 8 FCC DOC LIMITED WARRANTY nennen 30 A IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons induding the following 1 Read and understand all instructions 2 Follow all warnings and instructions marked on the product 3 Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning 4 Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 5 Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product 6 This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided 7 This product should be operated only from the type of power source indicated on the marking label If you are n
39. s it the desired phone number is entered you hit the START button and you re done The machine automatically dials the number and begins emitting the tone commonly known as or AUTO FAX tone to identify itself as a FAX type device This tone is continuously transmitted until the called FAX machine answers the call and handshakes with the sending FAX With The Stick at the receiving end the call is answered and the FAX Tone is detected At that time the call is routed to the port labeled FAX Hence we suggest if you use either a FAX machine or PC FAX Card connect it to the port labeled FAX From The And Here s Another Curve Ball File Sometimes people pick up the handset on their FAX machine and dial the phone number of the fax machine they want to connect with By doing this they have told their FAX machine they want to use it for voice purposes only No problem for the FAX machine but now it will not transmit any AUTO FAX tones after dialing a phone number If The Stick is at the receiving end it will answer the call and detect the absence of FAX tones assume it is a voice call and route it to the VOICE 1 amp 2 ports When you answer the phone the person at the other end will say 1 am trying to send you a FAX Of course you can manually transfer the call to your FAX by pressing 2 or another code if reprogrammed But before you do we suggest you share the nugget of brilliant information
40. ual fax or modem calls after normal business hours but do not use an answering machine Manual fax calls not accompanied by CNG fax tones and modem calls usually wind up routed to the phone when the caller cannot execute the proper access code With Unanswered Call Silent Transfer on the inbound call routed to the phone will be switched over to a designated port see Silent Transfer Destination after the unanswered phone has been rung the maximum number of rings Factory preset is off Answering Machine Silent Transfer This feature works like Unanswered Call Silent Transfer except tha it is d signed for calls of 45 seconds or less It should only be activated when you are using an answering machine to field after hours calls When a manual fax or modem call arrives and the answering machine has answered the caller will still be able to get to a destination device by staying on the line after the answering machine times out If you answer a call and hang up before 45 seconds The Stick will transfer the call to the designated device Factory preset is off Silent Transfer Destination After activating either Silent Transfer feature you will want to tell The Stick where to route the call The Destination program feature gives you the option of routing all after hours calls to either the fax or modem Factory preset is to the port labeled FAX P mabl rity A AC s Transfer of a call is executed by dialing the programmed SA
41. via the phone the values of any program register This feature is 8 BEEP BIP BIP BIP handy when you forget what you have just programmed and want a quick 3 BEEP BIP BIP BIP BIP read back or checking to see if a feature is de activated before leaving 0 your home or office i BEEP BEEP BIP BEEP BEEP BIP BIP There are two types of tones that The Stick will transmit through your receiver on the audible read back Executing Audible Read Back With The Stick First you must enter the programming mode by dialing 7 7 Then press and the Register Number you wish to read back An example First you press 7 7 on your touch tone phone to enter the programming mode The Stick responds with a PROCEED tone Y ou press 0 5 telling The Stick to audibly read back the value in Register 5 The Stick transmits 2 Beeps signifying the value 0 the feature is turned off After a short pause The Stick will transmit an OK tone followed by a PROCEED tone At that time you may either read back or program any register For Registers Containing More Than A Single Value Some registers can or are required to contain more than a single value i e Registers 11 to 15 Here s a short example of what a read back would sound like where more than 2 digits or symbols are programmed in the register Let s say the register you want to read back is number
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