Mitel M7310 User's Manual
Contents
1. OR Press a Speed Call key OR Press REDIAL Answer a call e Lift the handset OR Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed 1 Lift the handset 2 Press REDIAL Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 Phonebook For each letter in the name press the appropriate key on the keypad until the letter is shown in the display for example if the letter C is required press the digit 2 three times Use the softkey to correct errors If the next letter in a name is on the same key as the previous letter press the softkey before proceeding If required use the softkey to add a space between the first and last name To use Phonebook Press the Phonebook softkey Enter the name of the desired party using the keypad Press the Lookup softkey If no match exists edit the original entry If the name is not unique press the Next softkey Do one of the following a TO make the call press the Call softkey a To edit the entry press the Retry softkey a To exit press SUPERKEY Sela a Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Spee2. Don t cradle the handset Protect your hearing CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change MAKING AND ANSWERING CALLS Make a call Answer a Call Redial Redial Saved Number Phonebook Speed Call Keys Speed Call Personal Handsfree Operation On Hook Dialing Auto Answer WN W Ww On UUHARARA A WOON AAA OO 10 11 CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward Remote Call Forward End Chaining Call Forward Forced Call Forward Override Messaging Advisory Messaging Callback Messaging Cancel Callback Messaging Cancel All Callbacks USING ADVANCED FEATURES Account Codes Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Reminder Music Group Paging Meet Me Answer Trunk Flash Record a Call ABOUT YOUR PHONE The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks Norstar phone to work on a Mitel Networks 3300 Integrated Communications Platform 3300 ICP When used with a 3300 ICP your M7310 phone has 13 fixed function keys SUPERKEY TRANS CONF REDIAL MESSAGE HOLD CANCEL SPEAKER UP ARROW DOWN ARROW 4 4 and 14 personal keys Personal key 21 see Phone Buttons is always your Prime Line the remaining personal keys can be programmed as e Feature k
3. use the YES and NO softkeys Some features require you to dial a feature access code You can use feature access codes whenever you have dial tone The feature access codes in this user guide may be different from the ones programmed in your system Ask your Administrator for the list of feature access codes you can use When you have a message including new voice mail messages Message appears on the display and the MESSAGE key indicator turns on You do not need to select a line before dialing a number See On hook Dialing in the Making and Answering Calls section for more information TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or speaker Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing e Press 4b OF d To adjust the Ringer Pitch or Volume while the phone is idle 1 Press SUPERKEY 2 Press the No softkey until Ringer Adjust appears 3 Press the Yes softkey 4 To adjust the ringer pitch press the Yes softkey To adjust the ringer volume press the No softkey then the Yes softkey 5 Press bor 4 u
4. 16 Messaging Callback To leave a message waiting indication on a phone when you hear busy or ringback tone To 1 2 3 To AuRWNEH Press MESSAGE or the Callback softkey respond to a message waiting condition on your phone Press MESSAGE If a password is required dial your password and press the Enter softkey Press the Yes softkey The caller information is displayed To display the time the message was sent press the More softkey To display the number of the caller press the More softkey twice Do one of the following a To call the message sender press the Call softkey a To delete the message press the Erase softkey a TO view the next message press MESSAGE answer a Callback Lift the handset check for messages from a remote station Press SUPERKEY Press the No softkey until Remote Msging appears Press the Yes softkey Dial your extension number Press the Enter softkey If a password is required enter your password and press the Enter softkey Press the Yes softkey 17 To set change or clear a password up to 7 digits not including 0 1 U1 7 8 9 Press SUPERKEY 2 Press the No softkey until Set Password appears 3 4 Do one of the following Press the Yes softkey a To enter a new password enter your password a To change or clear your password enter your current password Press the Enter softkey If you ar
5. Campon to a busy station e Press the Wait softkey To retrieve a call when you hear Campon tone e Press the Trade softkey Do Not Disturb To activate or deactivate Do Not Disturb e Press the Do Not Disturb feature key OR e Press SUPERKEY Press the NO softkey until Do Not Disturb appears e Do one of the following Press TurnOn to activate Do Not Disturb a Press TurnOff to deactivate Do Not Disturb To activate Do Not Disturb from a remote station 1 Lift handset 2 Dial 5 3 Dial the number of the station to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial 5 3 Dial the number of the station with Do Not Disturb activated 4 Hang up Override To use Override when you encounter busy or DND tone e Press the Intrude feature key 20 Paging To use Paging 1 Lift handset Press the Pager feature key 2 3 Dial the Paging zone number if required 4 Make the announcement Direct Paging Direct Paging allows you to page a party through their phone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset call To page a party 1 Lift the handset 2 Press the Direct Paging feature key 3 Dial the extension number 4 Speak to the dialed party after the tone If Handsfree Answerback has been turned on at your phone and you receive a Di
6. of the station that placed the call on Hold 11 Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the number of the third party 3 Do one of the following a To complete the Transfer hang up TO announce the Transfer wait for an answer consult and hang up a TO cancel the Transfer press CANCEL Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference e Hang up Conference Split To Split a Conference and speak privately with the original party e Press the Split softkey To return to the conference call e Press TRANS CONF 12 Add Held To move a call on Hold to another line appearance 1 Press an available line key 2 Press the Addheld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the Addheld softkey 2 Press the flashing line key Swap To call another party when you are in an established two party call 1 Press TRANS CONF 2 Dial the number To alternate between the two parties e Press the Trade softkey 13 Call Forward Call Forward lets you redirect incoming calls to an alternate number Always redirects all incoming calls regardless of the state of your phone B Int redirects internal ca
7. MITEL NETWORKS Integrated 3300 Communications Platform 3300 CITELlink Gateway for 7000 Series Norstar Phones M7310 Phone User Guide QA MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ Corporation The information is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate any such changes Nothing in this document may be reproduced in any manner either wholly or in part for any use whatsoever without written permission from MITEL NETWORKS Corporation IMPORTANT This telephone is NOT suitable for direct connection to the public switched telephone network Connect the telephone to a Mitel Networks system only Mitel Networks is a trademark of Mitel Networks Corporation CITELlink is a trademark of CITEL Technologies Ltd Nortel Networks is a trademark of Nortel Networks Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Contents ABOUT YOUR PHONE Conventions Using Your Norstar Phone with the 3300 CITELlink Gateway TIPS FOR YOUR COMFORT AND SAFETY
8. d Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number 1 Press SUPERKEY 2 Press a personal key that isn t a line key 3 Press the Change softkey 4 Press the Yes softkey 5 Do one of the following a To enter a new number dial the number Press HOLD between digits to create a pause during dialing press HOLD more than once to lengthen the pause a To enter a trunk flash press TRANS CONF See Trunk Flash for more information about the use of this feature a To enter the last number dialed press REDIAL 6 To make the number private press the Private softkey 7 Press the Save softkey 8 Press SUPERKEY to exit or select another personal key to program another speed dial number Speed Call Personal Note Personal Speed Call lists must be configured by the Administrator To store a personal Speed Call number 1 Lift the handset 2 Dial 67 3 Enter an index number between 00 and 09 4 Dial the number to be stored press Hold between digits to create a pause during dialing press Hold more than once to lengthen the pause 5 Hang up To dial a stored personal Speed Call number 1 Lift the handset 2 Dial 58 3 Enter an index number between 00 and 09 Handsfree Operation To use Handsfree Operation to make calls 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Communicate by using the speaker and the micro
9. e changing or clearing your password do one of the following To change your password enter your new password and press the Enter softkey a To clear your password enter O Enter your new password again If you are setting up or changing a password press the Enter softkey Press SUPERKEY Messaging Cancel Callback To cancel a Callback Lift the handset 2 Dial 1 ce 4 Hang up Dial the number of the called station Messaging Cancel All Callbacks To cancel all Callbacks 1 2 3 Lift the handset Dial 1 Hang up 18 USING ADVANCED FEATURES Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call Press SUPERKEY Press the Yes softkey Dial the Account Code digits Press the Save softkey Do one of the following a For a verified account code press the Yes softkey a For anon verified account code press the No softkey i E Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press the Pickup softkey To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station 19 Campon To
10. eys for example Swap You can program feature keys from your phone The administrator can also program feature keys e Speed Call keys You can program speed call keys from your phone e Line Appearances Only the administrator can program line appearances Your phone also features display assisted selection of features and on hook dialing LLO112 Phone buttons Button Number Description 1 Superkey 2 Cancel 3 Hold 4 Speaker 5 Prime Line 6 11 Personal Keys with indicators 12 Transfer Conference 13 Message 14 Softkeys 15 23 24 Unused 16 22 Personal Keys 25 Down Arrow 26 Up Arrow 27 Redial Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on fast off Conventions The following conventions are used in this user guide e Fixed function keys are identified by bold uppercase letters for example TRANS CONF e Softkeys are identified by bold letters and the word softkey for example Press the Yes softkey e Text that appears on the display is identified by double quotes for example Language Using Your Norstar Phone with the 3300 CITELlink Gateway Please note the following differences in the way your CITELlink Norstar phone now operates You can program speed call numbers personal keys as well as enable disable features using SUPERKEY To navigate through the menus
11. ging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press the Direct Page feature key or dial 37 3 Do one of the following TO page your prime page group press To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Dial 88 3 Do one of the following To respond to a page from your prime page group press To respond to a page from a specific page group dial the page group directory number Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press TRANS CONF 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code 23 Record a Call This feature uses your voice mail system to record your phone conversations Note You may be required by law to inform the othe
12. lls when your phone is busy and B Ext redirects external calls when your phone is busy NA Int redirects internal calls after several rings if you don t answer and NA Ext redirects external calls after several rings if you don t answer Note For information about I Am Here see Call Forward Remote To program Call Forward 1 Press SUPERKEY Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until the desired type of Call Forward appears see above Press the Review softkey If a number is already programmed press the Change softkey Press the Program softkey Dial the destination number Press the Save softkey Press SUPERKEY ss ett See To turn Call Forward on and off once it has been programmed Press SUPERKEY Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until the desired type of Call Forward appears Press the Review softkey Press the Change softkey Do one of the following a To turn Call Forward on press the TurnOn softkey a To turn Call Forward off press the TurnOff softkey 8 Press SUPERKEY Me ee 14 Call Forward Remote To forward calls from a remote station to your current location Press SUPERKEY Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until I Am Here appears Press the Yes softkey Dial the extension of
13. ntil you hear the desired pitch volume 6 Press SUPERKEY Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset e Press 4b OF d Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music e Press b OF d Display Contrast Control To adjust the Display Contrast while your phone is idle e Press UP ARROW or DOWN ARROW Feature Keys To display information about a key 1 2 3 Press SUPERKEY Press a personal key or REDIAL Press SUPERKEY To re program a personal key Note Use the personal keys with indicators see page 2 for features that need an indicator such as Do Not Disturb or Call Forward L 3 t gt 7 3 Press SUPERKEY Press the No softkey until Personal Keys appears Press the Yes softkey Press a personal key that isn t a line key Press the Change softkey Press the No softkey until the desired feature appears Press the Yes softkey Press SUPERKEY Language Change To change the display language Oe ee a Press SUPERKEY Press the No softkey until Language appears Press the Yes softkey Press the Change softkey Press the No until the desired language appears Press the Yes softkey MAKING AND ANSWERING CALLS Make a call 1 Lift the handset 2 If you want to use a Non Prime Line press a Line Appearance key 3 Dial the number
14. phone To use Handsfree Operation to answer calls Press the flashing line key 2 Communicate by using the speaker and the microphone To hang up while using Handsfree Operation Press CANCEL To temporarily disable the microphone during Handsfree Operation Press SPEAKER the SPEAKER indicator turns off To re enable the microphone and return to the conversation Press SPEAKER the SPEAKER indicator turns on To disable Handsfree Operation Lift the handset To return to Handsfree Operation 1 Press SPEAKER 2 Hang up On Hook Dialing To dial without lifting the handset 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Lift the handset 10 Auto Answer To enable or disable Auto Answer 1 Press SUPERKEY 2 Press the No softkey until Auto Answer appears 3 Do one of the following a To enable Auto Answer press the TurnOn softkey a TO disable Auto Answer press the TurnOff softkey To answer a call when you hear ringback e Communicate by using the speaker and the microphone si OR Lift the handset To terminate a call e Press CANCEL OR Wait for the caller to hang up CALL HANDLING Hold To place a call on Hold e Press Hold To retrieve a call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key OR Dial 1 and the number
15. r party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a two party call e Press the Record Call feature key See Feature Keys for instructions on programming a Record Call key to your phone Note Your system may be programmed to automatically begin recording external calls when you or the other answers To pause recording e Press the Pause softkey To resume recording after pausing e Press the Resume softkey To stop a recording without saving it e Press the Stop amp Erase softkey To stop and save a recording e Press the Stop amp Save softkey e Press the Record Call key Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording 24 Trademark of Mitel Networks Corporation Copyright 2003 Mitel Networks Corporation All rights reserved
16. rect Page while your phone is idle or while you are on a handset call a handsfree call will automatically be established after a single burst of tone The following instructions assume that Handsfree Answerback is not enabled on your phone To answer a Direct Page indicated by a single burst of tone e Lift handset OR Press SPEAKER To answer a page while using the handset e Press SPEAKER To enable or disable Handsfree Answerback e Press SPEAKER while the phone is idle 21 Reminder To program a Reminder 1 Press SUPERKEY 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey 4 Enter the time in 24 hour format 5 Press the Save softkey To view change and or cancel a pending Reminder Press SUPERKEY Press the No softkey until Timed Reminder appears Press the Yes softkey Do one of the following a TO change the Reminder press the Change softkey enter the new time and press the Save softkey a TO cancel the Reminder press the Clear softkey a To exit without canceling the Reminder press SUPERKEY FEROS To acknowledge a Reminder when your phone rings once e Press the Confirm softkey Music To turn Music on and off when the phone is idle 1 Press SUPERKEY 2 Press the No softkey until Music appears 3 Do one of the following a To turn the music on press the TurnOn softkey a To turn the music off press the TurnOff softkey 22 Group Pa
17. the remote station Press the Save softkey KOY UT AE n To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded Press SUPERKEY Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Review softkey Press the Change softkey Press the TurnOff softkey Press SUPERKEY ee ee S Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial 73 3 Hang up 15 Call Forward Forced To force an incoming call to be forwarded e Press the Forward softkey Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory To turn Messaging Advisory on Press SUPERKEY Press the No softkey until Advisory Msgs appears Press the Yes softkey Press the Next softkey until the desired message appears Press the TurnOn softkey de cas et a To turn Messaging Advisory off Press SUPERKEY Press the No softkey until Advisory Msgs appears Press the Yes softkey Press the TurnOff softkey PEROS
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