Mitel M2008 User's Manual
Contents
1. Language Using Your Meridian 1 Phone with the 3300 CITELlink Gateway Please note the following differences in the way your phone now operates e You can program speed call numbers using SUPERKEY If you have a display M2008D and M200HFD models you can also enable disable features using SUPERKEY To navigate through the features use the and keys e Some features require you to dial a feature access code You can use feature access codes whenever you have dial tone The feature access codes in this user guide may be different from the ones programmed in your system Ask your Administrator for the list of feature access codes you can use e When you have a message including new voice mail messages Message appears on the display M2008D and M2008HFD models only and the message indicator is lit e You do not need to select a line before dialing a number See On Hook Dialing on page 12 for more information Tips for Your Comfort and Safety Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder Protect your hearing Your phone has a control for adjusting the volume of the handset receiver Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level M2008 Phone User Guide Customizing Your Phone Ringer Control To adjust the Ringer Volume2. call the message sender press Call e To erase the message press Erase To answer a Callback e Liftihe handset Messaging Cancel Callback To cancel a Callback Lift the handset Dial 1 Dial the number of the called station A Nk Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial 1 3 Hang up 19 M2008 Phone User Guide Using Advanced Features Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press TRANSFER 2 Press 3 3 Dial the Account Code digits 4 Press Save 5 Press CANCEL Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press 6 To answer a call that is ringing at a station notin your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station 20 Using Advanced Features Campon To Campon to a busy station e Dial 3 or wait for the time out period to expire To retrieve a call when you hear Campon tone e Depress the hookswitch momentarily and then dial 3 The current call is put on hold and you are connected to the waiting call Do Not Dist
3. MITEL Integrated 3300 Communications Platform 3300 CITELlink Gateway for Meridian 1 Series Phones M2008 Phone User Guide QA MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes Nothing in this document may be reproduced in any manner whether wholly or in part for any use whatsoever without written permission from Mitel Networks Corporation Mitel Networks is a trademark of Mitel Networks Corporation Nortel Networks and Meridian are trademarks of Nortel Networks Corporation CITELlink is a trademark of Citel Technologies Ltd Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged 3300 Integrated Communications Platform M2008 Phone User Guide Release 5 2 December 2004 Trademark of Mitel Networks Corporation Copyright 2004 Mitel Networks Corporation All rights reserved About Your Phone Contents About YOUR PRONG ci scented edcccenssTennectteceuccdscec
4. a Direct Page indicated by a single burst of tone e Liftthe handset If Handsfree Answerback has been turned on at your M2008HF or M2008HFD phone and you receive a Direct Page while your phone is idle or while you are on a handset call a handsfree call will automatically be established after a single burst of tone The following instructions assume that Handsfree Answerback is not enabled on your phone To answer a Direct Page indicated by a single burst of tone e Liftthe handset 0 r 22 Using Advanced Features Press HANDSFREE MUTE M2008HF and M2008HFD only To answer a page while using the handset M2008HF and M2008HFD only Press HANDSFREE MUTE To enable or disable Handsfree Answerback M2008HF and M2008HFD only Music Press HANDSFREE MUTE while the phone is idle This section only applies to the M2008HF and M2008HFD models To turn Music on and off when the phone is idle 1 Press SUPERKEY Press No until Music appears Do one of the following e To turn the music on press TurnOn e To turn the music off press TurnOff Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer fea
5. aiar tact nana a a Dr 15 Gall OITO EEE AE aid ET 15 Call Forward REMO Ea a lie aid 16 Call F rward ENQ Chaining strict 18 Gall Forward Override iveco tiritas 18 Messaging AVISO oerna ie a ad dd ia seed evades 18 Messaging Callback daii inai a iaia data ahh 19 Messaging Cancel Callback oooooonnccnnccinccconoconncccccnonnno naar nn cnn cn narran crac 19 Messaging Cancel All CallbackS ooonncccnnnnninnnicnncccnnccnnncccnnonaccnnnnc nn rana cnn cc 19 Using Advanced FeatUrOS ommmccnnncccnnnacccnnnrnn rr 20 ACCOUNT GOES ios 20 GalliPatk tet a A ne do eee nd TEA 20 Gall PiGkUpit aaa ooo A 20 GAMPO Ns fetta a e tel A det E de et tet 21 Do NotiDIStUrb icici a Lae i ee he ae tel ee ee tel ee 21 OVEINIGG civ ote Ata Ata ee eta Tae Le tet A al th ee bar Uae 22 PAGING tiie eAtia A OE ae et eaaa 22 M2008 Phone User Guide PSC EP AGUING a daba ade 22 MUSIC hats acre ave te Bes heed abt eet note Ao iia O E 23 Group Paging Meet Me Answer ccccceceeeseeceeeeeceeeeeaaeeeeeee seas eecaaeeeeeeeeseaeeesaeeeeaeeteeneess 23 TRUNK FIASH nner in sbi ate dhatl heed dde de 24 ag Galle tivities re ti A aie iach eee a oh Ae te oles ahaa esse ad 24 About Your Phone About Your Phone The Mitel 3300 CITELlink Gateway allows your Nortel Networks Meridian 1 phone to work on a Mitel 3300 Integrated Communications Platform 3300 ICP When used with a 3300 ICP your M2008 phone has nine fixed function key
6. d Busy External redirects external calls when your phone is busy No Answer Internal redirects internal calls after several rings if you don t answer and No Answer External redirects external calls after several rings if you don t answer Note For information about Am Here see Call Forward Remote on page 16 To program Call Forward Programming a feature using SUPERKEY without a display is problematic at best since the list of available features depends on which ones are enabled in the user s Class of Service In addition there is no way to know whether the feature is enabled or disabled for example enabling and disabling Call Forward is a toggle function 1 Lift the handset 2 Doone of the following e To program Call Forward Always dial 1 e To program Call Forward Busy All Calls dial 70 e To program Call Forward Busy Internal dial 63 e To program Call Forward Busy External dial 62 e To program Call Forward No Answer All Calls dial 71 e To program Call Forward No Answer Internal dial 65 e To program Call Forward No Answer External dial 66 Dial the destination number Hang up or For phones with a display 15 M2008 Phone User Guide Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Next until the desired type of Call Forward appears see above Press Review If the number is already programmed press change Press Program Dial
7. free Operation e _ Lift the handset Making and Answering Calls To return to Handsfree Operation 1 Press HANDSFREE MUTE 2 Hang up 13 M2008 Phone User Guide Call Handling Hold To place a call on hold e Press HOLD To retrieve a Call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key Or Dial 1 and the number of the station that placed the call on Hold Transfer To Transfer an active call 1 Press TRANSFER Dial the number of the third party Do one of the following e To complete the Transfer hang up e To announce the Transfer wait for an answer consult and hang up e To cancel the Transfer press CANCEL Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference Press TRANSFER Dial the number of the next party Wait for an answer Press TRANSFER PONS Call Handling To leave a Conference e Hang up Conference Split To Split a Conference and speak privately with the original party 1 Press TRANSFER 2 Dial 41 To return to the conference call e Press TRANSFER Call Forward Call Forward lets you redirect incoming calls to an alternate number Always redirects all incoming calls regardless of the state of your phone Busy Internal redirects internal calls when your phone is busy an
8. hecesdvesnectie sauces scecuecd dsencess annecdvesnecisd 5 GONVENTONS 125 2 o Fe E ce AI T 7 Using Your Meridian 1 Phone with the 3300 CITELlink Gateway ccccceeeeeeeseeeeeneetees 7 Tips for Your Comfort and Safety cccscccseecesseeeeseeeeeseeeseaeeeneeeeeeeeeeseaesaseaeeneeeessaeseaseeeeseaeesaes 7 Don t cradle the Handset ios 7 Protect your Near tn rr abri 7 Customizing Your PhON oonmccccccnnnnnnncrnncr mannen nnen 8 RINGS CONO css rito 8 Handset Receiver Volume CoOntrOl occccccnnicinncinnnccccnocnnononnnananc conc n cn rca cnn crnnrnannrrr nn cnnn 8 Speaker VolumeControl ioionacacarntria tirada fabada 8 Display Contrast Controli annii annona a A a a T a E Ea 8 Feature KOV S it E E A E E EE NEN 9 Language ChanQl ooococonnccononiconocanonnccccnn nono cnn nn cnc nc 9 Making and Answering Calls cssccsessesseeeeeseeeeeeeeeseeesesneeeneeeeseaesaseaeseneeeeseaesaseaeenseeeeneeeeenaes 10 Make acallar stevie andi ete A E aR eden teed ee dae a Oba dats 10 Answer a Callate 10 A A ROA 10 Redial Saved NUMDE cc cceeceeeseceeeeecaeeeeeaeeceeeeecaaeeseaaesaneeceaeeseaaeseeaaeseeeeesaesseaeessinees 10 Speed Call KV Soi a dies tiated tv edd 11 Speed Call Personal s iii ia A ai 11 Om OIDO Laia 12 Handsfree Operaio N a a a aa a raaa aa aaa aa a a aaa adaa aaa araia aaia 12 ee eae aTe aE idas 14 aO EEE E A A E A A A E OA 14 A E Reeve ae A A EE 14 TEIE E EA E AE A tata Ps A 14 Gonterence Split or aana r
9. ivate press Yes Otherwise press No ge TO Press SUPERKEY to exit or press a personal key to program another speed call number Speed Call Personal Note Personal Speed Call lists must be configured by the Administrator To store a personal Speed Call number Lift the handset Dial 67 Enter an index number between 00 and 09 Dial the number to be stored Ol a ee I p Hang up 11 M2008 Phone User Guide To dial a stored personal Speed Call number 1 Lift the handset 2 Dial 58 3 Enter an index number between 00 and 09 On Hook Dialing To dial without lifting the handset 1 Ifyou want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Lift the handset Handsfree Operation This section applies to the M2008HF and M2008HFD models To use Handsfree Operation to make calls 1 Ifyou want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Communicate by using the speaker and the microphone To use Handsfree Operation to answer calls 1 Press the flashing line key 2 Communicate by using the speaker and the microphone To hang up while using Handsfree Operation e Press CANCEL To temporarily disable the microphone during Handsfree Operation e Press HANDSFREE MUTE the indicator turns off To re enable the microphone and return to the conversation e Press HANDSFREE MUTE the indicator turns on To disable Hands
10. o cancel Call Forward Remote from the station that was forwarded 1 Lift the handset 2 Dial 8 3 Hang up or For phones with a display Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Change Press TurnOff 4 2 3 4 Press Review 5 6 7 Press SUPERKEY 17 M2008 Phone User Guide Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 2 3 Lift the handset Dial 64 Hang up To again allow calls to be forwarded by the destination number 1 2 3 Lift the handset Dial 73 Hang up Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory This section only applies to phones with a display To turn Messaging Advisory on OL oN Press SUPERKEY Press No until Advisory Msgs appears Press Yes Press Next until the desired message appears Press TurnOn To turn Messaging Advisory off 4 2 3 4 Press SUPERKEY Press No until Advisory Msgs appears Press Yes Press TurnOff Call Handling Messaging Callback To leave a Callback Message on a phone when you hear busy or ringback tone e Press MESSAGE To respond to a message waiting condition on your phone 1 Press MESSAGE 2 Doone of the following e To
11. ress TRANSFER 2 Dial 55 If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed M2008D and M2008HFD only 24
12. rime Line press a Line Appearance key 3 Doone of the following Dial the number e Press a Speed Call key Answer a call Lift the handset or n Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed 1 Lift the handset 2 Dial 01 Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 Making and Answering Calls Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance Ed Note Programming a Speed Call key deletes any previously programmed feature or speed call for that key To dial a stored Speed Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number Press SUPERKEY Press a personal key that isn t a line appearance key Press Change Press Yes Do one of the following 01 2 0 NE e To enter a new number dial the number Press HOLD between digits to create a pause during dialing press HOLD more than once to lengthen the pause e To enter a trunk flash press TRANSFER See transfer on page 14 for more information about the use of this feature Press Save Press the selected personal key If you want to make the number pr
13. s SUPERKEY TRANSFER CANCEL Ris HOLD DOWN ARROW PROGRAM gt gt gt Volume Up lt lt lt Volume Down HANDSFREE MUTE and up to four personal keys Key 3 see illustration below is always your Prime Line the remaining personal keys can be programmed as e Features keys for example Swap Only the administrator can program feature keys e Speed Call keys You can program speed call keys from your phone e Line Appearances Only the administrator can program line appearances Your phone also features display assisted selection of features for M2008D and M2008HFD models handsfree operation for M2008HF and M2008HFD models and on hook dialing Phone buttons Button Number Description 1 Cancel Hold Prime Line Personal Key Down Arrow Transfer Superkey Message Personal Key or Handsfree Mute M2008 M2008HF M2008HFD Personal Key M2008 M2008HF Program M2008D M2008HFD Message indicator OAN DOAK W PY a O M2008 Phone User Guide Phone status indicators When line is the indicator is ldle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On Hold at another set Flashing rapidly Tips for Your Comfort and Safety Conventions The following conventions are used in this user guide e Fixed function keys are identified by bold uppercase letters for example TRANSFER e Text that appears on the display is identified by double quotes for example
14. the destination number Press DOWN ARROW to save 0 Press SUPERKEY 2 OO DN Oe ON E INQ Ss To cancel Call Forward settings Lift the handset 2 Doone of the following e To cancel Call Forward Busy internal and or external dial 72 e To cancel Call Forward No Answer internal and or external dial 74 e To cancel all Call Forward settings dial 88 3 Hang up To turn Call Forward on and off once it has been programmed phones with display Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Next until the desired type of Call Forward appears Press Review Press Change SUD O Ry O Ne Do one of the following e To turn Call Forward on press TurnOn e To turn Call Forward off press TurnOff 8 Press SUPERKEY Call Forward Remote To forward calls from a remote station to your current location 1 Lift the handset 2 Dial 8 Call Handling 3 Dial the extension of the remote extension 4 Hang up or For phones with a display Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Next until Am Here appears Press Yes Dial the extension of the remote station Press DOWN ARROW to save OEA IA To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote station 4 Hang up T
15. ture You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 4 Lift the handset Press the Direct Page feature key or dial 37 Do one of the following e To page your prime page group press e To page a specific page group dial the page group directory number Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 2 3 Lift the handset Dial 88 Do one of the following 23 M2008 Phone User Guide e To respond to a page from your prime page group press e To respond to a page from a specific page group dial the page group directory number Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press TRANSFER 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code Tag Call Tag Call allows you to tag any threatening call that you receive Using this tag your system administrator can identify the source of the malicious call and provide this information to appropriate personnel or authorities You can only tag calls during an active two party call Note Tagging a call unnecessarily may result in fines or other penalties To tag a malicious call e Press the Tag Call feature key or 1 P
16. urb To activate or deactivate Do Not Disturb e Press the Do Not Disturb feature key or 1 Lift the handset 2 Doone of the following e To activate Do Not Disturb dial 5 e To deactivate Do Not Disturb dial 5 3 Hang up or For phones with a display 1 Press SUPERKEY Press No until Do Not Disturb appears Do one of the following e To activate Do Not Disturb press TurnOn e To deactivate Do Not Disturb press TurnOff To activate Do Not Disturb from a remote station Lift handset Dial 5 Dial the number of the station to which Do Not Disturb is to apply Pen Goes A Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial Ht5 3 Dial the number of the station with Do Not Disturb activated 21 M2008 Phone User Guide 4 Hang up Override To use Override when you encounter busy or DND tone e Dial 2 Paging To use Paging 1 Lift handset 2 Press the Pager feature key or dial 9 3 Dial the Paging zone number if required 4 Make the announcement Direct Paging Direct Paging allows you to page a party through their phone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset call To page a party 1 Lift the handset 2 Press the Direct Paging feature key or dial 37 3 Dial the extension number 4 Speak to the dialed party after the tone To answer
17. while the phone is ringing Press lt lt lt or gt gt gt To adjust the Ringer Volume or Pitch while the phone is idle phones with display 1 Press SUPERKEY 2 Press No until Ringer Adjust appears 3 Press Yes 4 To adjust the ringer pitch press Yes To adjust the ringer volume press No then Yes Press lt lt lt or gt gt gt until you hear the desired ringer pitch volume Press Save 7 Press SUPERKEY o Y Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset Press lt lt lt or gt gt gt Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music Press lt lt lt or gt gt gt Display Contrast Control To adjust the Display Contrast while your phone is idle phones with display e Press DOWN ARROW Customizing Your Phone Feature Keys To display information about a key phones with display 1 Press SUPERKEY 2 Press a personal key 3 Press SUPERKEY Language Change To change the display language phones with display Press SUPERKEY Press No until Language appears Press Yes Press Change Press No until the desired language appears OG Be ON Es Press Yes M2008 Phone User Guide Making and Answering Calls Make a call 1 Lift the handset 2 Ifyou want to use a Non P
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