Mitel IP8830 User's Manual
Contents
1. La N RTEL IP8830 IP Phone User Guide for Broadworks Please read this guide carefully before operating your set Retain this guide for future reference LGN8830 1002SBUG 01 00 Dec 08 IP8830 Broadworks IP Phone User Guide La NORTEL Regulatory and Safety Notices 1 Radio Frequency Emissions FCC Compliance statement This device complies with Part 15 rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This Equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between th2. Setting Flexible Buttons Your IP8830 Phone has twenty four 24 flexible buttons Normally the first two 2 buttons are for your line The flexible buttons not assigned as line buttons can access various functions The table below indicates the available functions with a brief description of each Feature Description 0 No Funcion Unassigned O Speed Dial Function Dials the assigned number 6 Redal Funcion Dials the last number dialed by he user 8 Seta Forwarding Sets the call forwarding configuration Conference Function 1 Initiates a conference call TTT Less 1 Message Function Views the number of new and old messages stored in the Voice Mail server and dials the Voice Mail server by pressing the BET softkey To assign a function to a flexible button not used as a line Press the Setting cn button Dial 3 or move the cursor to 3 Phone Settings using the NK softkeys and press the el3 softkey Dial 5 or move the cursor to 5 Flexible Key Setting using P Flexible Butt J Select the desired flexible button An asterisk displays in front of the current setting Select a function using the SKS softkey and 05 Select Function press the Si softkey Refer to the flexible button functions No Function chart above Lk Previous 16 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL o If the selected function is Speed dial enter the speed number and press the J4 softkey to
3. Use the JEE softkey to enter characters Refer to Appendix A Dial Pad Character Set which shows the relationship between the dial pad digits and characters Select the 0X softkey to view the search results 4 3 Private Hold IP8830 Broadworks IP Phone User Guide 08 30 Phone Book Page 1 gt 01 Tom 1234 G ie Find Del All fe S O 08 30 ut Data will be lost Are you sure OC Yes No 08 30 Phone Book Page 1 gt 01 Tom 1234 hb Find Del All Search for Sam 08 30 Phone Book Page 1 gt 14 Sam 9543 bh Previous Next Your Call Server may provide private hold If available a call on a shared line can be placed on hold and others cannot access held the call To place an active shared line call on private hold Press the right navigation button to display the iae O selection o Press the iMa softkey 4 4 Barge in 08 30 To Richard 4012 GEM EndCall Your Call Server may provide barge in operation If available other users with the shared line appearance may be able to enter an active call directly To enter a call using Barge in O Press the shared line appearance button A list of call selections held calls active calls subject to Barge in and Make a new call for the line displays Use the SUE NES softkeys to highlight the Barge in selection Press the 04 softkey 08 30 gt 2 Barge in call 2 3 Make a new call vd Previous Next
4. Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL 5 Setting Your Preferences In the LCD Menu you can set various preferences for the IP Phone Settings you can adjust include LCD contrast Ring Setting Ringer off Headset auto mode Flexible button settings Time Configuration Outgoing Call Lock Speed Number Dialing Key Tone Bluetooth Language The following paragraphs provide detailed instructions for each of the preferences as well as descriptive information for each 5 1 LCD Contrast The contrast of the LCD is adjustable for best viewing angle To adjust the LCD contrast Press the Setting Zu button Dial 3 or move the cursor to 3 Phone Settings using the NK softkeys and press the JX softkey o Dial 1 or move the cursor to 1 LCD Contrast using the IST TE softkeys and press the 0 softkey o Press the BSN softkey to decrease the contrast or press the IS softkey to increase the contrast LCD Contrast SSs db Down Up o Move to another parameter with the navigation buttons and continue the session or press the Setting c button to exit the configuration session 5 2 Ring Setting Ring settings determine the ring type tone for the phone In addition the ring type for each line can be set with immediate or delayed audible notification Note the ring type set for a contact in the Phone Book has priority over the phone or line settings see section 4 2 5 2 1 Se
5. Dial 3 or move the cursor to 3 Phone Settings using the SOT AE softkeys and press the JX softkey o Dial 3 or move the cursor to 3 Ringer Off using the E USA softkeys and press the softkey o Press the ZS softkey to enable Ringer Off or press the ZE current value is No softkey to disable Ringer Off t GCS o Move to another parameter with the navigation buttons and continue the session or press the Setting J button to exit the configuration session 5 4 Enabling Automatic Headset Operation Your IP8830 Phone supports use of a headset with a standard RJ 11 jack In the Headset Auto Mode pressing a line button automatically connects audio to the headset Also redial Soeed dial Soeed number dialing and click to call place calls with audio through the headset To enable Headset Auto Mode Press the Setting Tam button Dial 3 or move the cursor to 3 Phone Settings using the ll softkeys and press the JX softkey o Dial 4 or move the cursor to 4 Headset Auto Mode using the SU E softkeys and press the X softkey 15 Dec 08 La N RTEL 99 IP8830 Broadworks IP Phone User Guide Press the softkey to enable the Headset Auto Mode or press the Sf softkey to disable the Headset Auto Mode Headset Auto Mode Move to another parameter with the navigation buttons and _ Current value is No continue the session or press the Setting C4 button to Yes No exit the configuration session 08 30
6. Previous Set to Default t Plav Next To set delayed ring for a line o Press the Setting cn button 14 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL o Dial 3 or move the cursor to 3 Phone Settings using the Ill softkeys and press the yh softkey o Dial 2 or move the cursor to 2 Ring Setting using the ISO TO softkeys and press the 0 softkey o Dial the Line number plus one 2 for Line 1 3 for Line 2 etc or move the cursor to Line n Configuration using the Ring Setting E A softkeys and press the AX softkey The 2A net Coniguravion value of mis the Line button number o Dial 2 or move the cursor to 2 Delayed Ring using the STEI E softkeys and press the 0X softkey Note Line 1 Configuration the line number is shown in parenthesis after Delayed Ring 72 Pelayed Ring Timer Timer o Using the dial pad enter the desired delay up to 10 seconds in one second increments zero is no delay The Delayed Ring Timer 1 backspace softkey will delete the previous character and ig the softkey deletes the entire entry Press the Sl3 softkey to save your entry Move to another parameter with the navigation buttons and continue the session or press the Setting cn button to exit the configuration session amp Previous Clear 5 3 Ringer Off The IP Phone can be programmed not to ring when an incoming call is received To set the Ringer Off parameter Press the Setting cn button
7. Saskatc Canada 7 GMT 02 00 Jerusalem Israel 39 a 25 Dec 08 La NORTEL IP8830 Broadworks IP Phone User Guide Appendix C IP8830 Icons Your IP8830 displays various icons in the upper line of the LCD to assist you in understanding the status of the phone Below is a list of icons and their meaning tt LAN or Network connection icon indicates the status of the LAN connection to the IP8830 If the icon is blinking the LAN connection is faulty This icon displays as the first icon on the left PC Port icon when displayed indicates a device generally a PC is connected to the PC port of the IP8830 Only one of the following Bluetooth icons may display based on status cS Bluetooth module icon indicates the optional Bluetooth module is installed with no paired headsets When blinking the IP8830 is searching or attempting to pair with a headset Bluetooth paired icon indicates one or more maximum 5 headsets are paired with the module but none are active When blinking the IP8830 is attempting to pair or connect a headset Bluetooth connected icon indicates a headset is connected to IP8830 When blinking rapidly the IP8830 is searching or attempting to pair or disconnect a headset When blinking slowly the Bluetooth headset is in use Forward icon indicates calls to the extension are forwarded Message icon indicates one or more messages waiting in Voice Mail DND icon indicates the IP Phone is in DND and wi
8. line is ringing Selections for the type include one of up to fourteen tones Ringer Off or Set to Default see section 5 2 1 Of the fourteen tones five are permanently stored in the memory of the phone and the remaining five must be downloaded before use In addition for each line the ring signal can be immediate or delayed The delay is set in 1 second increments from 0 no delay to 10 seconds To set the ring type for a line Press the Setting Zu button Dial 3 or move the cursor to 3 Phone Settings using the SOT AE softkeys and press the el3 softkey o Dial 2 or move the cursor to 2 Ring Setting using the NIE softkeys and press the 12 softkey o Dial the Line number plus one 2 for Line 1 3 for Line 2 etc or move the cursor to Line n Configuration using the Ring Setting gt 2 Line 1 Configuration IST AE softkeys and press the 0X softkey The value of mis the Line button number o Dial 1 or move the cursor to 1 Ring Type using the STEE softkeys and press the AX softkey Note Line 1 Configuration the line number displays in parenthesis after Ring Type EE o Select the ring type using the EM softkey Press the softkey to hear the selected tone An asterisk displays in front of the current setting Ring Type 1 Press the el softkey to save your entry Move to another parameter with the navigation buttons and continue the session or press the Setting cn button to exit the configuration session db
9. the ETH softkey Searched Headset List Wireless Headset 00 1A 34 5678 AB o When the Enter PIN Code message displays input the PIN associated with the headset and press 12 softkey Ifa valid PIN is entered the headset is automatically activated for use with your IP8830 phone o Move to another parameter with the navigation buttons and continue the session or press the settings C 1 button to exit the configuration session 5 10 2 Connect or Disconnect a Paired Headset When one or more headsets are paired with the IP8830 phone the headset must be connected activated prior to use When it is desired to change the active headset the presently active headset must be disconnected deactivated prior to connecting the new headset The following procedure describes the steps required to connect or disconnect a headset that is already paired to the IP Phone To connect a paired headset or disconnect an active headset Press the Settings C4 button Dial 3 or move the cursor to 3 Phone Settings using the ll softkeys and press the el3 softkey o Dial 11 or move the cursor to 11 Bluetooth using the Prauitts l sa softkeys and press the 0 softkey 21 Dec 08 La N RTEL IP8830 Broadworks IP Phone User Guide Dial 1 or move the cursor to 1 Headset Management using the EE softkeys and press the 0 Paired Headset List softkey This displays a list of previously paired headsets Wireless Headset 00 1A 34 56 78 AB Se
10. the digits immediately press the button to indicate dialing is complete and then the IP Phone sends the number to the call server To place a call o Liftthe handset You may press the speakerphone button or line button to activate the speakerphone To use a headset press the headset button o Dial the destination number After a short delay the IP Phone sends the number or dial to send the dialed digits immediately o When the called party answers begin speaking the LCD displays the elapsed call time To end the call o Hang up the handset If using the speakerphone press the speakerphone button If using the headset press the headset bution 3 3 Putting a Call on Hold You can place a call in a waiting state where the held party cannot hear you and you cannot hear the held party The held party receives MOH Music On Hold if configured in the call server While a call is on hold you can answer or place other calls and can toggle between held calls on the same line With Call Hold Ringback enabled the IP Phone rings as a reminder of calls on hold when you return the IP Phone to idle Refer to your system administrator or Installer Guide for further information To place a call on hold 4 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL o Press the Hold button or the SI softkey The call status changes to hold and you receive dial tone You may then select another line to answer or place a call Not
11. 30 The following sections provide instructions for setting up your IP Phone for use with a Bluetooth headset Note the Bluetooth menus discussed below are only available and displayed when a Bluetooth module is installed on your IP Phone 20 Dec 08 IP8830 Broadworks IP Phone LG NORTEL User Guide 5 10 1 Pairing a Bluetooth headset A Bluetooth headset must be paired with the IP8830 Bluetooth module before it can be connected activated Up to five 5 headsets may be paired with the IP Phone at one time Note that only one may be active at a time To pair and connect a new headset with the IP Phone Press the Settings cn button Dial 3 or move the cursor to 3 Phone Settings using the ll softkeys and press the JA softkey o Dial 11 or move the cursor to 11 Bluetooth using the NIE softkeys and press the 0 softkey o Dial 1 or move the cursor to 1 Headset Management using the IS softkeys and press the 0 reet softkey This will display a list of paired headsets Wireless Headset 00 1A 34 56 78 AB Delete o If no headsets are paired with the IP Phone press the we 0830 No Paired Headset Jk Brae S RT softkey the IP Phone will search for nearby Bluetooth headsets If one or more Bluetooth headsets are already paired with the IP Phone press the right navigation button and select the LEE softkey to add another headset o Select a Bluetooth headset from the list of headsets using the SEW softkey and select
12. 5 and your system administrator for further information The figure below shows other major components of IP8830 Phone These components include e Handset e Speaker and microphone e Message Wait Indicator Message LED e LCD 240 by 56 pixel displays 4 lines e Flexible button labels Message LED Handset speaker Button Labels Microphone The top line of the LCD indicates a number of icons indicating the connection status and options for the IP8830 phone A list of the icons and there meaning are provided in Appendix C 2 Dec 08 IP8830 Broadworks IP Phone LG NORTEL User Guide 2 Installing your P8830 Phone The figure below shows the cable connections for your IP Phone The LAN and desktop PC connections employ standard category 5 LAN cables terminated with RJ 45 connectors The IP Phone supports PoE Power over Ethernet in accordance with the IEEE 802 1af industry standard When connected to a PoE complaint LAN port the IP Phone derives power from the port If the LAN port does not support PoE use the AC DC adaptor available separately for connection to power The handset connects to the base with the supplied standard handset coiled cord Use the chart below to make connections to the IP Phone 1 LAN Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable 2 PC Connect the IP Phone PC port to your desktop PC with an RJ 45 terminated UTP 5 ca
13. Features ofiP 8830 PHONG ass KERES eege eege 4 di PROC SIV IG RTE 4 g2 Ee e gt UE 4 ga Punting a Calon ee e EE 4 3 4 Announcing a Call Transfer 5 3 5 Using Blind Call Transter 5 e aN OU Wy AUG WE 5 Oils Pany GOONIES INC E mare eni e eiie a ieia ie ii 6 E A te e EE 6 SC Re EE 7 SH Speed Dial BUMOMS oo ERE EE eebe ege ee 7 3 11 Speed Number Dualmg A 7 Seles CR RA Be De e DISD EE 7 Sub ame LU Lao ET 8 3 14 Accessing Your Voice E 8 Che 257 51 COV Si Te cscs REESE ERR SERENE SES e r er a rian A o RENE EOE SOE 8 3 16 HOtline Warm Line ssassn nsen ber E enge her ETRE 9 4 Advanced Services and the IP8830 Phone LCD Menu css 10 4 1 Using the Call Logs Men 10 Ae Using the Phone BOOK On UE 10 43 Private Hold 12 AA BAG E 12 5 Setting Your ET 13 Dle WEG OM E 13 aea ROI oS e EE 13 5 2 1 Suno TS RIG WV e 13 5 2 2 Setting Line Ring Type and Delai 14 SS le et EE 15 5 4 Enabling Automatic Headset Operation ccccccccsssccccceeeeceeeeseeeceeeeseaeeeeeeeeeeesaaaaeeeeeeeeeesaaaaaeess 15 5 5 Setting Flexible Buttons 16 So MME OMI O cect secre ates EE EE TEEN E ETETE AE 17 5 6 1 SNIPES ERE ee 17 5 6 2 MELONO a ee ene ee ee eee ee eee 17 5 6 3 TOS FPO PACS TS I EE 18 5 6 4 Bunn FONA SEE a E E E E E E E Er 18 5 6 5 DEFOA EE 18 geleet 19 IP8830 Broadworks IP Phone User Guide LG N RTEL 5 8 Enabling Speed Number Dialing ccccceccccccceseeeeecceeeeeeeeceeeeeceeeeeeeeeeeeesseaeeee
14. ages follow the instructions for your voice mail system 3 15 DSS BLF Coverage The IP8830 Phone has a DSS line type that addresses the special needs associated with an Attendant or Secretarial answering position The specific needs for these users are e Direct Station Selection DSS one touch calling and transfers to extensions e Busy Lamp Field BLF visual status indication of covered lines e Coverage the ability to pick up calls ringing at those extensions The DSS line in the IP Phone uses the shared line assignment in the call server Operation of the DSS BLF Coverage button however is distinctly different then a shared line For more information on assigning DSS lines consult your system administrator To call an idle covered extension o Lift the handset You may press the speakerphone button or the headset button o Press the DSS line button You may press the DSS line button prior to lifting the handset which activates the soeakerphone and places the call To transfer an active call o Press the DSS line button The IP Phone places the active call on hold and calls the extension o Await answer and announce the transfer o To complete the transfer hang up the handset To cancel a transfer for example the second party does not answer or is busy o Press the Fl SET softkey 8 Dec 08 IP8830 Broadworks IP Phone LG NORTEL User Guide To answer a call for a covered extension o Lift the handset You m
15. al features often using dialed feature codes Refer to your system administrator for further information The IP8830 Phone has fixed feature buttons soft feature keys flexible buttons that are configurable and dial pad buttons as shown in the figure below Navigation Controls Left use to view previous menu when retum arrow appears Right use to see additional menu items when gt appears Up use to view Call Log when phone is idle Down use to access Phone Book while phone is idle OK center button use to select current item or save value in LCD Menu Softkeys 3 displayed in bottom line of LOD are interactive changing function based on IP Phone state Setting button Lise to access the LED Menu for display and modification of IP Phone configuration Message Waiting button Access to Voice Mail when Msg LED flashes DND button Lise to activate UND so the phone does not ring 24 Flexible buttons wiRediGreen LEDs Line or feature assigned in Phone configuration Default assignments for buttons 1 and 2 are primar and secondary Line appearance for the extension Headset control Toggles headset status with LED On headset is active with LED Off headset is inactive Transfer button Use to Transfer your active call Hold button Use to place or retrieve call on Hald Volume Controls Use to raiseflower vo
16. ay press the speakerphone button or press the headset button o Press the flashing DSS BLF Coverage button You may press the DSS line button prior to lifting the handset which activates the speakerphone and answers the call The LED indications of the DSS line button are e Solid red line in use remotely e Fast blinking red Call appearance ringing for covered line e Slow blinking red Remote call hold 3 16 Hotline Warm Line With Hotline Warm Line operation configured the IP Phone automatically calls the defined destination when you take the handset off hook or press the speaker button The call initiates immediately Hotline or after a delay of up to 10 seconds Warm Line The later permits you the time to access another feature or line as needed Note that with Hotline configured Speed dial redial and other automated dialing features will not operate Operation of this feature is automatic 9 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL d Advanced Services and the P8830 Phone LCD Menu This section describes how to view and use the advanced services available through the LCD menu The IP8830 Phone has three context sensitive softkeys pressing the softkey selects the function or value shown in the LCD just above the softkey The left return and right navigation buttons navigate through menus The menu items and order of display may be different on your phone based on the service subscription Not all featu
17. ble 3 Power If the LAN port supports PoE IEEE 802 3af compliant the AC DC adapter is not required If not supported connect the IP Phone power port to the DC out of Power Adapter Connect the Power Adapter AC plug to an AC wall jack Headset Connect Headset RJ 11 jack to the IP Phone headset jack Handset Connect the Handset coiled cord to the IP Phone base and handset 3 Dec 08 IP8830 Broadworks IP Phone LG NORTEL User Guide 3 Using Features of P8830 Phone 3 1 Receiving a Call When you receive a call your phone rings the LCD displays the incoming call information and the associated line button flashes To answer a ringing call o Lift the handset You may press the speakerphone button line button or the FRENTE softkey to activate the speakerphone To use a headset press the headset button To end the call o Hang up the handset If using the speakerphone press the speakerphone button If using the headset press the headset button To refuse a ringing call o Press softkey the IP Phone stops ringing and the call server routes the call 3 2 Placing a Call You place calls with the handset on hook or off hook Similar to your mobile phone IP8830 Phone uses a technique called store and forward dialing After you dial a digit the IP Phone waits about 6 seconds for additional digits If you do not dial additional digits the IP Phone sends the digits you dialed to the call server for processing To send
18. cter mapping of dial pad digits l o Move to another parameter with the navigation buttons and continue the session or press the Setting Zu button to exit the configuration session 5 6 2 Time Zone For proper operation of the clock the IP Phone requires the local time zone For available time zones see Appendix B Time Zones To enter the Time Zone Press the Setting Zu button Dial 3 or move the cursor to 3 Phone Settings using the SOT AE softkeys and press the X softkey o Dial 6 or move the cursor to 6 Time Configuration using the NIE softkeys and press the 12 softkey 17 Dec 08 IP8830 Broadworks IP Phone User Guide LG N RTEL o Dial 2 or move the cursor to 2 Time Zone using the Time Z SIE softkeys and press the SIX softkey An GMT 08 00 PACIFIC STANDARD asterisk displays in front of the current selection Previous o Select the nearest region from the display using the SEET softkeys and press the JA softkey to save the entry o Move to another parameter with the navigation buttons and continue the session or press the Setting Zu button to exit the configuration session 5 6 3 DST Auto Adjustment The IP8830 Phone automatically adjusts for DST Daylight Savings Time when enabled To enable disable automatic daylight savings time Press the Setting Zu button Dial 3 or move the cursor to 3 Phone Settings using the ESSENS softkeys and press the JX softkey o Dial 6 or
19. displays in the one of the formats below 18 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL MM DD 01 22 DD MM 22 01 DD Month 22 Jan Month DD Jan 22 Disabled no date display To set the date display format Press the Setting cn button Dial 3 or move the cursor to 3 Phone Settings using the NOTE softkeys and press the A softkey o Dial 6 or move the cursor to 6 Time Configuration using the IT E softkeys and press the X softkey o Dial 5 or move the cursor to 5 Date Format using the Weauteatis Dlena softkeys and press the 0 softkey o Press the UI E softkeys to select the display format and press the 212 softkey to save your entry An Date Format asterisk displays in front of the current setting DD Mon 01 Jan E Previous Next o Move to another parameter with the navigation buttons and continue the session or press the Setting Cy button to exit the configuration session 5 7 Lock Outgoing Call The IP Phone can be configured to allow outgoing calls only if a password is entered When enabled the LCD screen will display the password request and the lock icon as shown and the password must be entered prior to placing an outgoing call Enter Password KKK To activate this feature the LCD password must be set consult your system administrator to set the LCD password To enable disable the Lock Outgoing Call feature s Press the Setting C 1 butto
20. e if you select an idle line and take no action for about 15 seconds the line is disconnected To retrieve a held call on a different line o Press the slow flashing line button o Select the desired call from the displayed call list using NICE softkeys o Select the S softkey to resume a connection with the call To toggle between two calls on the same line o Press the Hold button or the Wut softkey the active call status changes to hold and the held call connects 3 4 Announcing a Call Transfer Using Announcing a Call Transfer you send an active call to another extension after announcing the call transfer to the receiving party To transfer an active call o Press the Transfer button or the softkey The active call status changes to hold and you receive dial tone Dial the number you wish to receive the transfer Await answer and announce the transfer Hang up the handset to complete the transfer To cancel a transfer for example the second party does not answer or is busy o Press the Fell softkey 3 5 Using Blind Call Transfer You can transfer an active call to another extension without talking to the party receiving the call The call transfers to the new party without verifying that the new party is there or willing to receive the call To transfer an active call without announcing the transfer o Press the EMs softkey The active call status changes to hold and you receive dial tone o Dial the number you w
21. e equipment and the receiver e Connect the equipment into an outlet on a different circuit from that to which the receiver is connected If problems persist consult the dealer or an experienced radio TV technician for help Canadian Compliance statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This device complies with Class B limits of Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation European Union Declarations of Conformity LG Nortel Co Ltd declares that the equipment specified in this document which bears the CE mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive R amp TTE 1999 5 EC including Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC The product fulfills the essential requirements of the harmonized standards shown above 2 Product Safety Instructions This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 6095 1 including Relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE Safety of Information Tec
22. egistered trademarks of their respective companies IP8830 Broadworks IP Phone YO NORTEL User ie Care amp Precautions Before connecting or using your new phone take a moment to consider safety and reliability Use common sense when locating connecting and using your IP8830 Phone Locate on a dry level surface Keep the phone away from the edges of the surface to avoid the potential of a fall Locate cables to avoid potential for damage For example do not locate under rugs or carpet as damage may result from foot traffic or heavy objects Also do not locate cables between the desktop and walls where they may be crushed damaging the insulation Check the cables regularly and if damage is noted disconnect your phone Contact your local representative for a replacement Should liquid spill on the phone disconnect the unit from power and the network Do not use during lightning storms Lightning presents a potential shock hazard Clean the IP8830 Phone with a soft dry cloth do not use liquid cleaners Always use caution when connecting to AC power Use only with a properly grounded standard AC power outlet What is new in this release Issue 1 00 2008 12 first release il Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL Table of Contents 1 IP8830 IP Phone Overview ccccscccessccnssccnsscnsscenescenescenescenessenessennssennsseneses 1 2 Installing your IP8830 El Le TE 3 3 USING
23. eously To set up a conference O O O 0 Place first call as normal Press the softkey The call status changes to hold and you receive dial tone Dial the number you want to join the conference When the party answers press the Join softkey to establish the conference To end your conference and disconnect all parties O Hang up the handset To cancel a conference for example the second party does not answer or is busy O Press the JWE softkey 3 8 Call Waiting With Call Waiting configured while you are in a call the IP Phone alerts you of an incoming call The line button flashes and you receive a beep tone over the active conversation to indicate the new call In addition during the ring signal the LCD displays the incoming caller id so you know who is calling before you interrupt the current call To answer an incoming call while on a call O Press the FREM softkey The active call changes to the hold state and the new call connects 6 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL 3 9 Redial Your IP Phone saves the last number you dialed and allows you to redial the number with the touch of a button The number is stored in memory but is lost if power to the IP Phone is interrupted To redial a call o Press the softkey The IP Phone activates the speakerphone and places the call o Lift the handset for privacy or press the headset button to use the headset 3 10 Speed Dial B
24. esseaeeeeessaaeeeeeeeaas 20 BO ROY OMG E 20 5 10 Bluetooth Headset ccccccsessecccccesseeceeceeeeseccceeeeececeseaueeeeessuaseeeeesseaaeceeessaaseeesseageeeeesssegeeeeessaas 20 5 10 1 Pairing a Bluetooth ageet cccccccendeccadscused canestesscenvecdandsvaxdusbdexdvosdeseecdendevesdedeauesGeceicudedendstes 21 5 10 2 Connect or Disconnect a Paired Headset cceceeeeeee cece ee eeaeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeees 21 5 10 3 Deleting a Headset from the Paired et 22 5 10 4 Bluetooth Module Ioiormaton 22 Sil AMOS Se IAG E 23 Appendix A Dial Pad Character Set ccccccsssecceseeccensescnseesenseesenseesenseeeensesseneeses 24 PADDOENGIN B TIMES Tu 25 ADDENGIX C ENT E 26 Iv Dec 08 IP8830 Broadworks IP Phone LG NORTEL User Guide 1 IP8830 IP Phone Overview Your new LG Nortel IP8830 Phone is an Internet Protocol IP phone employing Session Initiation Protocol SIP the well known open standard for establishing managing and terminating a communication session IP8830 Phone interoperates with call servers proxies and gateways to exchange SIP signaling messages for call control Real time Transport Protocol RTP packets deliver voice between the end points over a managed IP network Features available to IP8830 Phone through SIP call servers are similar to those of a conventional business telephone In addition to the features described in this guide your call server may provide addition
25. hnology Equipment CAN CSA C22 2 No 60950 1 UL 60950 1 3 E 911 and use of the IP8830 Phone with Multi Line Telephone Systems Please note the use and operation of this phone as part of a multi line telephone system MLTS may be subject to state and or federal E 911 MLTS laws that require the MLTS to provide a caller s telephone number extension and physical location to applicable state and or local emergency services when a caller initiates a 911 call The MLTS may not provide a caller s telephone number extension or physical location information to emergency services when a caller dials 911 and compliance with state and or federal E 911 MLTS laws is the sole responsibility of the purchaser of this phone 4 Privacy IP8830 Phone implements security and encryption technologies however privacy of communications may not be ensured when using this telephone Copyright 2008 LG Nortel Co Ltd All Rights Reserved This material is copyrighted by LG Nortel Co Ltd Any unauthorized reproduction use or disclosure of this material or any part thereof is strictly prohibited and is a violation of Copyright Laws LG Nortel reserves the right to make changes in specifications at any time without notice The information furnished by LG Nortel in this material is believed to be accurate and reliable but is not warranted to be true in all cases LG Nortel is a trademark of LG Nortel Co Lid All other brand and product names are trademarks or r
26. ish to receive the transfer o Hang up the handset to complete the transfer To cancel a transfer for example you mis dial the receiving number o Press the Fl SE softkey 3 6 Call Forward Call forward directs incoming calls to ring at another location that you designate You can select one of four 4 conditions that will forward your calls Call Forward Busy redirects incoming calls if the line is busy 5 Dec 08 La N RTEL IP8830 Broadworks IP Phone User Guide Call Forward No Answer redirects incoming calls that are not answered in the configured no answer time Call Forward Busy or No Answer redirects incoming calls if the line is busy or not answered after the no answer time expires Call Forward All Calls immediately redirects all incoming calls To set up Call Forward O O O O Press the softkey Use the SET TO softkeys to select the desired Call Forward condition Press the eJ softkey Input the destination where you want your calls sent Press the Sl2 softkey The display shows x Fwd to ext indicating the forward condition and destination for the calls B Busy N No answer BN Busy or No answer U Unconditional To disable Call Forward O Press the T softkey The message Fwd to xxxx disappears from the LCD 3 7 3 Party Conference The IP Phone has a 3 Party Conference feature that lets you converse with two other parties simultan
27. lect a Bluetooth headset from the list of paired headsets using the ZE softkeys An asterisk displays in front of the current headset selection Use the right navigation button to locate and select the 7 softkey to activate the headset or press the Paired Headset List SATA to deactivate the headset The LCD will display SE 7 SAD the connected or disconnected message for about 3 i Connect seconds Move to another parameter with the navigation buttons and Headset is connected continue the session or press the Settings c button to exit the configuration session t 5 10 3 Deleting a Headset from the Paired List A Bluetooth headset can be removed from the Paired list This is useful when five headsets are already paired and a new headset must be paired with your IP8830 To remove a headset from the Paired list O O Press the Settings len button Dial 3 or move the cursor to 3 Phone Settings using the ll softkeys and press the JX softkey Dial 11 or move the cursor to 11 Bluetooth using the ll softkeys and press the el softkey Dial 1 or move the cursor to 1 Headset Management using the AEM softkeys and press the ef softkey This will display a list of previously paired headsets Select a Bluetooth headset from the list of headsets found using the NEE softkeys Paired Headset List Press the softkey to remove the headset from the Wireless Headset 00 1 A 34 56 78 AB Paired list Move to another
28. ll not notify you of incoming calls Hold icon indicates the extension has calls on hold Locked icon indicates the IP Phone is locked and a password is required to place calls 26 Dec 08 LG N RTEL LGN8820 1002SBUG 01 00
29. lume of Ring handset headset and speaker Mute button Toggle microphone On and Off Speakerphone button Toggle speakermhone On and Off Dial pad Use to dial numbers The twenty four 24 flexible buttons access lines and features based on the IP Phone configuration Flexible buttons assigned for line access called line buttons represent a telephone line or a SIP user A line may be private calls to a private line signal at all appearances of the line but an active or held call is only visible and accessible by the original end points A shared line appears at multiple phones and all calls are visible and accessible by all end points with the line Each line button employs LEDs to indicate status as shown below Incoming call Orange LED flashes at 60 ipm fast flash Line in use at this phone Orange LED On Call held at this phone Orange LED flashes at 30 ipm slow flash 1 Dec 08 IP8830 Broadworks IP Phone User Guide LG N RTEL Shared line in use at Red LED On another phone Shared line call held at Red LED slow flash another phone Line not registered w server Red Orange LED flashes color red to orange at 30 ipm When the LCD displays information for a line such as when an incoming call first rings the LED color is orange otherwise the LED color will be green Flexible buttons not assigned for line access may access features such as Speed dial Redial and others Refer to section 5
30. move the cursor to 6 Time Configuration using the SYSTE NES softkeys and press the JX softkey o Dial 3 or move the cursor to 3 DST Auto Adjustment using the SYSTE NES softkeys and press the Si softkey o Press the softkey to enable DST Auto Adjustment or press the M softkey to disable DST Auto Adjustment DST Auto Adjustment o Move to another parameter with the navigation buttons and Current value is Yes continue the session or press the Setting cn button to Z WG exit the configuration session 5 6 4 Time Format The format of the LCD time display can be set for 12 hour format or 24 hour format In addition the LCD time display can be disabled To set the display format for time e Press the Setting C1 button Dial 3 or move the cursor to 3 Phone Settings using the NA softkeys and press the JX softkey o Dial 6 or move the cursor to 6 Time Configuration using the IST E softkeys and press the JX softkey o Dial 4 or move the cursor to 4 Time Format using the Weautetis hiesa softkeys and press the i softkey o An asterisk displays in front of the current setting Press the HNB A softkeys to select the Time Time Format Format and press the JX softkey to save your entry 24 HR 16 30 o Move to another parameter with the navigation buttons and Tt EOLIE continue the session or press the Setting 5 button to exit the configuration session 5 6 5 Date Format The format of the LCD date
31. n Dial 3 or move the cursor to 3 Phone Settings using the NK softkeys and press the X softkey o Dial 8 or move cursor to 8 Lock Outgoing Call using the SEIT softkeys and press the el3 softkey o Press the softkey to enable Lock Outgoing Call or press the Mf softkey to disable Lock Outgoing Call o Move to another parameter with the navigation buttons and Current value is Yes continue the session or press the Setting LC 1 button to Z WG exit the configuration session 08 30 Lock Outgoing Call 19 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL 5 8 Enabling Soeed Number Dialing The IP8830 Phone includes a Phone Book that supports up to 100 entries Each Phone Book record includes a two digit Speed number see Speed Number Dialing When enabled dialing the Speed number 00 99 sends the contact number or user id from the associated Phone Book record To enable disable Speed number operation Press the Setting cn button Dial 3 or move the cursor to 3 Phone Settings using the ll softkeys and press the el3 softkey o Dial 9 or move cursor to 9 Speed Number using the ENESTE softkeys and press the el softkey o Press the softkey to enable Speed number or press the XP softkey to disable Speed number Speed Number Current value is Yes t Yes o Move to another parameter with the navigation buttons and continue the session or press the Setting C1 button to exit the configuration
32. nd activated the IP Phone will not notify you of an incoming call The IP Phone does not ring allowing you to work without interruption from an incoming call The call server configuration determines routing of the incoming call while your phone is in DND Refer to your system administrator for further information To activate DND o While the IP Phone is idle press the DND button When active the DND button LED illuminates red and Do not disturb displays in the LCD To deactivate DND o Press the illuminated DND button again 7 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL 3 13 Muting a Call Mute toggles the microphone of the Handset Speakerphone and Headset Off and On When Mute is active the connected party will not receive audio from the microphone To mute the microphone o Press the Mute button The Mute button LED illuminates red indicating mute is active To turn the microphone back on o Press the illuminated Mute button again 3 14 Accessing Your Voice Mail When you have a message waiting the Message LED flashes to indicate you have new messages in your mailbox The IP Phone delivers the message waiting indication for your primary line line button 1 To access your voice mailbox Press the Message button The display indicates the number of messages waiting Press P N softkey The IP Phone activates the speakerphone and places a call to your voice mailbox To listen to your mess
33. ngs cn button Dial 3 or move cursor to 3 Phone Settings using the NEIE softkeys and press the 0 softkey o Dial 12 or move cursor to 12 Language using the lie softkeys and press the i softkey o Select a Language from the list using the Sur softkeys and press the 12 softkey An asterisk displays in front of the current selection o Move to another parameter with the navigation buttons and continue the session or press the Settings Cy button to exit the configuration session d Previous 23 Dec 08 IP8830 Broadworks IP Phone LG NORTEL User Guide Appendix A Dial Pad Character Set The IP8830 Phone dial pad inputs digits or alohanumeric characters The table below maps each dial pad digit to characters available Three modes are available dial pad digits upper case letters and lower case letters as shown in the table 24 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL Appendix B Time Zones Country No GMT 12 00 International Date Line West 60 GMT 11 00 Midway Samoa GMT 10 00 Hawaii 1 Country No GMT 01 00 Oslo Norway 30 GMT 01 00 Paris France GMT 01 00 Rome Italy 32 GMT 09 00 Alaska 62 GMT 01 00 Stockholm Sweden 33 GE GMT 01 00 Vienna Austria 34 GMT 08 00 Pacific Standard 3 GMT 02 00 Athens Greece 35 ee GMT 02 00 Harare Zimbabwe 36 GMT 06 00 Central Standard 5 GMT 02 00 Helsinki Finland 37 E ER GMT 02 00 Istanbul Turkey 38 GMT 06 00
34. parameter with the navigation buttons and continue the session or press the Settings C4 button to exit the configuration session 5 10 4 Bluetooth Module Information To assure the operation of the Bluetooth module the address information for the module can be viewed from the Bluetooth menu item To remove a headset from the Paired list Press the Settings cn button Dial 3 or move cursor to 3 Phone Settings using the NEIE softkeys and press the 213 softkey Dial 11 or move cursor to 11 Bluetooth using the SSES softkeys and press the 912 softkey Dial 2 or move cursor to 2 Local Device Info using the ENE MAR softkeys and press the el softkey TI IPP Move to another parameter with the navigation buttons and 00 1A 34 56 78 AB d 22 Dec 08 IP8830 Broadworks IP Phone LG NORTEL User Guide continue the session or press the Settings en button to exit the configuration session 5 11 Language Setting The IP Phone firmware includes an xml file which among other things determines the languages available to the phone The Language setting determines the display of text in the LCD When the xml file contains more than one 1 language you may select the language shown in the display Note the Language menu number 12 is used when the IP Phone is equipped with a Bluetooth module When a Bluetooth module is not connected the Language menu number is 11 To select an available language Press the Setti
35. r Set which shows the relationship between the dial pad digits and characters To delete a record Access the Phone Book as described above Use the SUE TO softkeys to display the desired record or dial the digit preceding the desired record o Press the right navigation button to locate the softkey o Select the softkey and confirm by selecting the softkey Caution this action deletes the record from the Phone Book 11 Press the right navigation button to display the Nf softkey IP8830 Broadworks IP Phone User Guide 08 30 Phone Book Page 1 gt 01 Tom 1234 FN WEE Phone Book Number 9876 08 30 Phone Book Page 1 gt 01 Tom 1234 vd Previous Next 08 30 Phone Book Page 1 gt 15 Tommy 9876 Zb Edit Add Delete Phone Book Number 9844 08 30 Phone Book Page 1 gt 15 Tommy 9844 Zb Edit Add Delete gt EE SN Data will be lost Are you sure t Dec 08 LG N RTEL To delete all records Access the Phone Book as described above Press the right navigation button to locate the BEY softkey Select EWN softkey and confirm the deletion by selecting the softkey Caution this action deletes all records from the Phone Book To search for a record in the Phone Book O O O Access the Phone Book as described above Press the right navigation button to locate the softkey Select the softkey Enter the search criteria name or contact information
36. res may be available to you based on the call server configuration 4 1 Using the Call Logs Menu The IP8830 Phone has access to a log of all calls placed or received by the phone including incoming calls that were not answered missed calls The LCD displays the call logs that you can use to place a call to the logged party You access the call logs with the Up navigation button or using a flexible button assigned for the Call Log function Refer to your system administrator for further information To access the Call Logs menu o While in an idle state press the Up navigation or Call Log flexible button The Call Log menu displays with several Call Log choices missed outgoing and incoming ee o Use the Null softkeys to select the desired log and press the OK softkey or dial the digit in front of the desired selection o The log will display information on the calls along with the received caller id Missed Calls wu Previous Next gt 1 John 4913 11 07 12 55 db Previous To place a call using the Call Logs o Dial the digit preceding the desired log item or use the ll softkeys to highlight the desired log item and press the BEI softkey 4 2 Using the Phone Book Menu The IP8830 Phone has an internal Phone Book with up to 100 entries Each record includes the contact name contact information and Speed number You can add delete edit dial and search entries from the Phone Book Menu You access the Phone Book Men
37. save the entry To 05 Enter number enter alphanumeric characters select the RYE softkey 12345 Refer to Appendix A for the character mapping of dial pad digits o Move to another parameter with the navigation buttons and continue the session or press the Setting cn button to exit the configuration session 5 6 Time Configuration Within the Time Configuration menu the IP Address or name of the desired Simple Network Time Protocol SNTP server and the local time zone are defined In addition Daylight Savings Time DST is enabled Consult with your administrator before changing the SNTP server 5 6 1 SNTP Server Address SNTP Simple Network Time Protocol is a standard protocol that permits a network device to obtain the network s current time For operation with SNTP the IP8830 IP Phone requires an SNTP server IP address or name To assign the SNTP server address Press the Setting Zu button Dial 3 or move the cursor to 3 Phone Settings using the ll softkeys and press the X softkey o Dial 6 or move the cursor to 6 Time Configuration using the NIE softkeys and press the JX softkey o Dial 1 or move the cursor to 1 SNTP Server Address using the GEESY STE NES softkeys and press the Si softkey o Input the SNTP server address using the dial pad and press the Jj softkey to save the entry To enter alphanumeric SNTP Server Address characters select the ETS softkey Refer to Appendix A clock via net for the chara
38. session 5 9 Key Tone When you press a button on the IP8820 phone the phone will generate a beep tone to indicate that the button has been pressed This key tone is optional and can be enabled or disabled using the key tone setting To enable disable the Key Tone 8 Press the Settings CJ button Dial 3 or move the cursor to 3 Phone Settings using the SEI TO softkeys and press the X softkey o Dial 10 or move the cursor to 10 Key Tone using the STEI softkeys and press the 0 softkey o Press the softkey to enable the Key Tone or press the NE softkey to disable the Key Tone Key Tone o Move to another parameter with the navigation buttons and Current value Is Tee continue the session or press the Settings C1 button to exit the configuration session Hi Yes 5 10 Bluetooth Headset Your IP8830 phone can be equipped with an optional Bluetooth module you can use a Bluetooth headset with your phone The fe icon appears in the upper line of the LCD if the module is installed Instructions for installing the module are provided with the module or can be found in the IP8800 Installer Guide When paired and connected to a compatible Bluetooth headset such as the IP 8502 the headset can control the On Off hook status of the phone and audio is delivered from the IP8830 to the headset using wireless Bluetooth technology In order to use a Bluetooth headset the headset must be paired with and activated in the IP88
39. tting the Ring Type The IP Phone uses one of fourteen distinctive ring types for incoming call notification Nine are stored in the memory of your IP Phone and the remaining five 5 must be downloaded prior to use By assigning different ring signals to closely located phones you can identify the ringing phone The ring type assigned for the IP Phone is the Default Ring Type for incoming calls to the phone and is set to ringer off or one of the fourteen tones 13 Dec 08 IP8830 Broadworks IP Phone User Guide La N RTEL To set the ring type for the phone Press the Setting cn button Dial 3 or move the cursor to 3 Phone Settings using the ll softkeys and press the el3 softkey o Dial 2 or move the cursor to 2 Ring Setting using the NIE softkeys and press the 0 softkey o Dial 1 or move the cursor to 1 Default Ring Type using the TE IER softkeys and press the SJ softkey An Ring Setting asterisk displays in front of the current setting SE o Select the ring type using the ZZ softkey Press the i Previous softkey to hear the selected tone Press the 0 softkey to save the selected the ring type Default Ring Type Move to another parameter with the navigation buttons and Typet E t _ BEY Next continue the session or press the Setting CU button to exit the configuration session 5 2 2 Setting Line Ring Type and Delay You can assign each line with a different ring type tone to distinguish which
40. u with the Down navigation button or a flexible button assigned for the Phone Book function Refer to your system administrator for further information To access the Phone Book menu o Press the Down navigation or Phone Book flexible button the LCD displays the first Phone Book record Phone Book Page 1 gt 01 Tom 1234 Nd Previous Next To call a contact from the Phone Book Access the Phone Book as described above Use the OTI E softkeys to display the desired record or dial the digit preceding the desired record o Press the YE softkey 10 Dec 08 LG N RTEL To add a record to the Phone Book Access the Phone Book as described above Select the FEET softkey Enter the name contact information ring type and speed number for the record selecting the 0 softkey for each entry Use the FT softkey to enter characters Refer to Appendix A Dial Pad Character Set which shows the relationship between the dial pad digits and characters O e O O To edit a record Access the Phone Book as described above Use the SUE TO softkeys to display the desired record or dial the digit preceding the desired record o Press the right navigation button to display the tft softkey Select the SZ softkey Edit the name contact information ring type and speed number for the record selecting the 0X softkey for each entry Use the FT softkey to enter characters Refer to Appendix A Dial Pad Characte
41. uttons Flexible buttons not assigned as a line are available for configuration as feature buttons including Speed dial Pressing a Speed dial button selects your line and sends the stored number to the call server for processing Refer to your system administrator for further information To place a call using Speed dial o Press the desired Speed dial flexible button The IP Phone activates the speakerphone and places the call on your line You may select a different line button on your IP Phone prior to selecting the Speed dial button o Lift the handset for privacy or press the headset button to use the headset 3 11 Speed Number Dialing Your IP8830 Phone incorporates a Phone Book with up to 100 records Refer to section 4 2 for information on use of the Phone Book Each record includes a name contact information and a Speed number 00 to 99 When you dial a Speed number the IP Phone initiates a call to the contact Speed number dialing must be enabled Refer to your system administrator for further information To place a call using a Speed number o Dial the Speed number 00 99 for the desired contact After a short delay the IP Phone sends the contact information from the Phone Book You may dial to set up the call immediately If the Phone Book has no record of the Speed number the IP Phone sends the digits dialed to the call server for processing 3 12 DND Do Not Disturb When the DND Do Not Disturb feature is enabled a
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