Mitel 5540 User's Manual
Contents
1. Abb Meaning Abb Meaning ABS AttendantAbsent MSW Message Waiting ASGND Assigned MTCE Maintenance AUTO ANS Auto Answer Call N Network Trunk Letter e g MSDN DPNSS2 AVAIL Available NIGHT Night Service Mode 1 or 2 BAD TRK Bad Trunk NOT ASGND Not Assigned BR Baud Rate NOT AVAIL Not Available CBA CBU Call Block Affected Unaffected NOT CLN Not Clean CFNA Call Forward No Answer OCC Occupied CLASS RST Class Restricted OP1 2 3 Call Restriction Option COR Class of Restriction OUTOFSV lOutof Service COS Class of Service PR Priority Message C W Call Waiting RCL Recall DEP Department Phone Book REG Register DND Do Not Disturb RES Reserved FL FLO Flash Message RET TO SERV Return to Service FTRACT Feature Activated RLS Release FTR CNCLD Feature Canceled RQST DENY Request Denied FTR DISLD Feature Code Disallowed RTN Routine Message FTR DENY Feature Not Allowed RTS Return to Service IMM Immediate Message SER Serial INVALID Invalid Dialing SMDA Station Message Detail Accounting IC FAIL Interconnect Failure SRC Source LOC Local Calls Only or T Trunk Letter Location Phone Book LD Long Distance TRK DENY Trunk Access Denied LDN Listed Directory Number TONEEXP Tone Timer Expired MNTR BUSY Room Monitored Busy UNASSGND Unassigned Number MONITOR Room Monitoring Active UPD Update MSG Message VAC Vacant 69 Mitel 5540 IP Console User Guide Advisory Messages for Display Telephones The following default messages can ap2. Programming Firmkeys 10 You can program the Firmkeys two unlabeled keys next to Trunk Group to access various optional feature packages The feature packages your company has purchased determines which of the following functions are available for you to program to a key For more information about the features see the cross reference provided or ask your communications department e Phonebook on page 29 Hotel Motel Features on page 55 e Viewing Trunk Status on page 51 SMDA Station Message Details Accounting Direct Page e Autovon Trunk Select Opt Selection Option Used when you need more than four Firmkeys You can also program a Firmkey to provide quicker access to Alarm information a standard feature described in Viewing System Alarm Information on page 37 Adjusting the Console To program Firmkeys 1 2 3 Press Function Press Att Function Press Firmkeys The display shows the current Firmkey programming Press the blank Firmkey not the softkey you want to program repeatedly until the desired options appears at that location For example to program the Phone Book option to the third Firmkey from the left continue pressing that key until Phonebook appears at the F3 gt location on the display Press Save Repeat steps 4 and 5 to program the next firmkey Press Exit To use the Select Options key when more than four Firmkeys are required 1
3. 2 Record the number of the extension from which the 911 call originated To delete the 911 alarm press Clear Contact the appropriate emergency services 4 Press Exit If an attendant console is in Attendant Console Lockout state you can still access 911 alarm information but you cannot clear the alarms Emergency Call Notification and Cordless Headsets 38 If you are on a cordless headset and active on a call you will not receive Emergency Call Notification ECN on the cordless headset The ECN notification is available on the console though Setting System Date and Time Setting System Date and Time You can change the date and time appearing on the console display The time displays either in 12 or 24 format depending on system programming To set the time 1 2 3 4 a 9 Press Function Press Att Function Press Date Time Press 12 24 Hr to select either the 12 hour or 24 hour format AM or PM will appear after the time in the 12 hour format Press Set Time Enter the current time using four digits hh mm For example for 9 30 enter 0930 Press PM if applicable PM appears only if the system is set to 12 hour format and the hour entered is in the range 01 12 Press Set 24 hour format only You can use the Jkey to make corrections Press Exit To set the date 1 2 3 4 a Press Function Press Att Function Press Set Date E
4. or any pre programmed customer specific information for example your company may choose to display Line 1 instead of Ldn 1 To answer calls Do one of the following Press Answer to answer the first call in the queue Press a softkey F1 FO to answer a specific type of call The first line of the display shows gt gt gt SRC followed by an extension number and name for an internal call or a trunk number for an external call The DST line the second line remains blank until you dial a destination number New Call Indication When you are engaged in a call a single burst of ringing signals the next incoming call Subsequent calls do not ring the console even with the New Call Ring turned on The only way to tell that calls are waiting is by the C W indicator on the console display The console can be programmed at the system level to provide a single burst of tone at regular intervals when calls are waiting 19 Mitel 5540 IP Console User Guide When Multiple Calls are Waiting You cannot answer a new call until the one you are engaged in is transferred disconnected or put on hold Transferring Calls When a caller requests to speak to someone ask the caller to wait a moment and then transfer the call to the requested destination To transfer a call 1 Dial the destination number The caller is automatically placed on hold while you complete the transfer 2 When you hear ringing press R
5. Placing a Call ON Hold u oia cota REE RU EXbiwE EXP Seca ea REA E tas 21 Hold Recall ar saath Aes Pao daa a sind rated het au adde pe aede e Dar Rep T 22 stacked Hold dt t eta Sak Elena bua aed da 23 Setting up Conferences and Call Splitting 0 0 llle 23 Answering Recalls 54 nex DRM rn RI nn Ren 24 Answering Intercepts to the Console 22 22 nun 24 Paging from the Console praen pa ehen E e nE EA EEEE ETEA een 25 PAPaging orire m A e re ae dd 25 Extension Paging aves es a ee da AA AA AA A 26 GalliPark russ he eR Lu bise Lt ee dee 26 Placing Ringing or Paging Intercom Calls 0 0 0 een nn 27 Setting and Canceling Do Not Disturb on an Extension 0 000 eee eee 27 Setting and Canceling Message Waiting on an Extension 2 0 0000 c eee ee eee 28 Overriding Busy or Do Not Disturb 0 eee 28 Redialing the Last Number 0 0 05500 rmn 28 Phionebook 4 roni tede LA ee e idest tote ses de he ld a nd MCN ad 29 Setting upa Serlal Call 2 rta a go Ge Ae Fro le des 30 Using Tone Signaling 2 ee ee Ha ARR vrbs ihn 31 Flashing on Trunks sse e ale mer Louer nee ee paie oe EM rp IN b Raps 31 Answering a Call with Night Service Enabled eese 31 Using Directed Call Pickup 0 0 0 a Kaa RAA OERE be uk nre 32 Last Call Retrieva 3 2 anen E A a ad ENRERE E dan LE AEN AE 32 Multiple Console Operation 0 0 00 cece eee 32 Inter Console Calls and Transfer
6. directory number displaying 40 display abbreviations 70 display 7 handset headset jacks 5 intercepts 24 keys 6 language changing 10 lockout 10 Night Day Service switching 9 ringer adjusting 8 ringer turning on off 9 Cursor control keys 6 D date setting 39 Day Service switching 9 Dial pad keys about 6 dialing mistakes correcting 20 Directed Call Pickup 31 directory number display console 40 DISA definition 72 display abbreviations 70 about the console 7 changing language 10 language changing 7 DND overriding 20 28 setting and canceling on an extension 27 46 Do Not Disturb lt italic gt See DND Door Opener 34 E emergency 911 call alarms viewing and clearing 38 extending calls italic See transferring calls external calls allowing restricting from guest rooms 63 F Fixed function keys 6 flashing on trunks 31 75 Index French console language 10 Function key 7 G Group Paging 25 Guest Room blocking room to room calls 63 calling restrictions 63 changing occupancy and condition status 61 displaying and clearing Message Register 64 listing rooms by occupancy and condition status 60 printing status 64 wake up calls 61 H hardware definition 72 Hold Hold 4 key 22 keys 7 pickup 22 placing calls on 21 recall 22 retrieving calls on hold 22 stacked 23 Hunt Group definition 72 I identity console 40 intercept
7. 2 Press the firmkey you programmed as the Select Opt key Press the softkey that corresponds to the feature you want 11 Mitel 5540 IP Console User Guide Using a Cordless Headset with the Console The 5540 IP Console supports the Jabra GN9350e Cordless Headset For details on how to operate these headsets please refer to the manufacturer s documentation Connecting the Cordless Headset The GN9350e is comprised of a base station and a cordless headset Base Station Cordless Headset GN9350e You can connect the GN9350e base station to the 5540 IP Console in one of two ways in training mode in operational mode Training mode allows a supervisor to hear the conversation via the handset or cordless headset for training purposes Audio can be heard over both Operational mode allows audio only on the cordless headset or the handset 12 Using a Cordless Headset with the Console Using the Cordless Headset for Operational Mode 1 2 3 4 Unplug the handset cord from the 5540 IP Console Plug the console handset cord into the handset port of the cordless base station Plug the base s telephone cord to the handset port of the 5540 IP Console Connect the Cordless Headset cable between the AUX port ofthe cordless base station and the Wireless Port at the back of the 5540 IP Console Wireless Port Corded Handset Port Corded Headset Port AUX Port Handset Port Telephone Co
8. Mitel 5540 IP Console User Guide 74 Index Index Numerics 911 call alarms viewing and clearing 38 A abbreviations console display 70 accessing individual trunks 55 Advisory Messages calling extensions with Advisory Messages 21 list of Advisory Messages 71 setting and clearing on extensions 48 alarms viewing and clearing 37 All Set Page 25 Answer key 7 19 answering calls multiple calls waiting 20 new call indication 19 new calls 19 when Night Service enabled 31 audits printouts for guest rooms 64 B bell lt italic gt See ringer Block key 7 blocking calls between guest rooms 63 busy recalls 24 transferring to busy extensions 20 busy out definition 72 extensions 49 trunks 55 C Call Block 63 call forwarding setting and cancelling on individual extensions 40 45 call logging 33 Call Monitoring 49 call parking 32 call restrictions for guest rooms 63 call splitting 23 Callback about 21 leaving at an extension 20 Camp on definition 72 Cancel key 7 canceling Advisory Messages 48 Call Forwarding on individual extensions 40 45 Do Not Disturb on individual extensions 27 46 Message Waiting on individual extensions 28 46 CAS lt italic gt See Centralized Attendant Service Central Office definition 72 Centralized Attendant Service 33 Class of Restriction definition 72 Class of Service definition 72 conferences setting up 23 console components 4
9. The display show for example gt gt gt SRC T132 lt lt lt 12 07 94165551212 gt Small Brothers Ltd 1372 Smith James Earl WF4bChangeSze HFS Cal Smith John Wr9 Backup Wro Exit If no match exists edit the original entry If the name is not unique press or v if required To call the selected extension user press Call nons If a unique match is found the console transfers the call to the desired user 29 Mitel 5540 IP Console User Guide Setting up a Serial Call 30 The Serial Call feature allows outside callers to talk to more than one extension user in sequence without redialing the main business number each time To set up a serial call while connected to an outside call 1 2 3 4 Tell the caller to remain on the line after completing each call Press Serial Call Dial an extension number Press Release When the extension user hangs up the outside call returns to the console as a recall When the call returns to the console press Recall Dial the next extension number and then press Release When all calls are completed press Serial Call and then Release Using Tone Signaling Using Tone Signaling You may have noticed that when you dial a number at the console you do not hear any of the tones or pulses normally associated with telephones This is because the console communicates with the rest of the telephone system using a different ty
10. To answer the recall follow the procedure above for retrieving a call on hold 22 Setting up Conferences and Call Splitting Stacked Hold When an extension has a call on hold or is in a conference call and dials the attendant the display will indicate a held or conferenced call For example a held call would show as S BERRY 3045 ON HOLD E DST F1 WF2 gt CONF IF gt WF5 gt L W F6 gt NO DISTB WF SENDMSG BF8 gt Pressing the Conference softkey establishes a conference call involving the console and extensions 3103 and 3045 Setting up Conferences and Call Splitting When you are setting up a call between two parties you may want to conference the call speak with both parties at the same Once you establish the conference you can speak privately to either party by splitting the conference To conference a call 1 Start with a call involving one of the parties you want to include in the conference 2 Call the other party 3 Press the Conference key To split a conference call Press Source to speak privately to the first party or Destination to speak privately to the other party To release the console from a conference call Do one of the following Press Release to connect both parties and then release them from the console Press Cancel to release the parties from the console without first connecting them 23 Mitel 5540 IP Console User Guide Answering Recal
11. attendant can make and transfer calls to another attendant by dialing the console s directory number but not by dialing O zero Whether you are transferring calls to an extension or another attendant the procedure is the same see page 20 for instructions Note Inter console calls cannot be put on hold 32 Centralized Attendant Service CAS Centralized Attendant Service CAS CAS allows an attendant at one PABX to answer calls that arrive at another interconnected PABX Except for recalls CAS has no effect on the way you handle calls from the console When a call from another PABX in a CAS system recalls the console it appears as a Dial 0 call Keep this in mind when answering the recall as it may affect how you greet the caller Voice mail A voice mail system connected to your telephone system does not affect the operation of the console If a call is answered by such a system you may be prompted to enter an access code or an identification number Before responding to the prompt you must turn on tone signaling using the Tones On softkey For more information see Using Tone Signaling on page 31 33 Mitel 5540 IP Console User Guide 34 Chapter 3 Using System Functions Mitel 5540 IP Console User Guide 36 Viewing System Alarm Information Viewing System Alarm Information An alarm indicator on the display means a fault in the telephone system has occurred You can read information a
12. busy extension or an extension with Do Not Disturb DND active To use Override 1 Press and hold Override If you are overriding a busy extension both parties hear a long beep and then you enter the conversation You will remain connected to the conversation until you release the Override softkey If you are overriding an extension with DND active you will hear ringing 2 Press Cancel or Release to disconnect the console from the busy extension If the busy extension hangs up while you are pressing Override you will hear fast busy tone and the display will show Hung Up instead of Busy Redialing the Last Number 28 You can redial the last manually dialed number internal or external by pressing a single key To redial the last number Press Redial Phonebook Phonebook Phonebook is an optional feature that allows you to find and call an extension user by typing the person s name and extension number department or location To use Phonebook to look up an extension user 1 Press the Phone Book firmkey 2 Do one of the following To search by name enter the name using the dialpad To search by department name location or extension press Options and then enter the necessary information Press Next Field to move the cursor to another field Clear Field to erase informa tion you have entered and Backup to return to the previous display 3 Press Lookup
13. volume adjustments you make affect both the handset and the headset To adjust the handset and headset receiver volume while a call is in progress and the console is not ringing or while the console is idle e Press Volume repeatedly to increase the volume or Volume v to decrease it WARNING Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjusting the Contrast Control To adjust the display contrast 1 Press the Contrast key until you reach the desired level of contrast 2 Press the Contrast v key to decrease the contrast to the desired level Adjusting the Console Adjusting the Display Brightness To dim or brighten the display 1 Press and hold Function Note When the Function key is pressed the display shows the available softkeys These softkeys can be ignored as the display will revert to normal when the F1 key is pressed 2 Press the Contrast key until you reach the desired level of brightness 3 Press the Contrast v key to decrease the brightness to the desired level 4 Press F1 when finished Note The backlight on the 5540 IP console is always on and does not dim Turning the Console Bell Ringer Off On When the bell is off a flashing Answer key and the C W indicator on the display are the only indications that calls are waiting to be answered To turn the bell on or off 1 Press Function 2 Press B
14. 33 3 Mri eit W F2 Print Screen Wr3 Print All WF4 Previous IF E F6 Update Stats MF7 gt Hrs E F9 gt Backup Wro The top line lists the trunk groups while the second line indicates the percentages busy for each group To view the status information of a specific trunk group 1 Press Trunk Status firmkey 2 Press Trunk Groups 3 Enter the Trunk Group number 4 Press Enter To view a trunk group by specifying the trunk access code 1 Press Trunk Status firmkey 1 Press Trunk Groups 2 Enter the Trunk access code for example 9 3 Press Enter Accessing Specific Trunks Accessing Specific Trunks You can access a specific trunk and use itto make an outgoing call To access a specific trunk 1 Press Function 2 Press Trk Function 3 Enter the trunk number 4 Press Enter 5 Press Att Access 6 Do one of the following e Ifthe trunk is free as indicated by dial tone dial the outside number Ifthe trunk is busy either press Override to barge into the call Both parties will hear a long beep before you enter the conversation Trunks that are designated as dictation trunks M MM leads and in use cannot be accessed Taking a Trunk Out of Service If may be necessary to take a trunk out of service busy it out if there are problems with that trunk or the system You can busy out an idle trunk or one that is in use Afterwards you can return the
15. Callback feature described on page 20 To set or clear Message Waiting on an extension 1 Press Function Press Stn Function Press Stations Press Enter 2 3 4 Dial the extension number 5 6 Press Msg Waiting to set or clear message waiting 7 Press Exit Setting Clearing Advisory Messages Setting Clearing Advisory Messages You can read Advisory Messages left on a phone and clear or change an existing message To read set or clear an Advisory Message 1 Press Function 2 Press Stn Function 3 Dial the extension number 4 Press Enter 5 Press Set Up Msg The display shows 4321 JANE SMITH COR 02 IDLE 12 09 Message to be displayed by this set 1 IN A MEETING mr WF3 Show Msg No MF4 PTumMsgOn MF5 WF gt Next Msg Mrs Wr9 Backup Wro 6 Doone ofthe following Press Turn Msg On to activate the currently displayed message Press Next Msg or Previous Msg until the message you want to leave appears and then press Turn Msg On to activate the message If the extension has an Advisory Message active the message will appear on the display You can either press Turn Msg Off to clear the message orreplace it with another one by pressing Next Msg until the replacement message appears and then pressing Turn MsgOn to activate the message 7 Press Exit Instead of scrolling for the message you want you can select it by entering a number from
16. EME 72 SOMWArE P C T ETT 72 Un ep P 72 Trunk Identification llllssllllleelee rrr 73 DTP TP 75 Chapter 1 Getting Started Mitel 5540 IP Console User Guide Introduction Introduction Take a few minutes to explore this guide it contains all the information you need to operate the 5540 IP Console The first section introduces you to the console You will learn what each group of keys does and how to interpret information on the console display This section also contains information about how to use this guide A note about feature availability The features available on your telephone system have been selected by your company and may not include all the features described in this guide Using this Guide Some of the procedures in this guide include an illustration of the console display The illustration shows how the display will look when you are performing the procedure SRC 3011 S BERRY COR 12 MSW 11 01 2CW Wr mr gt Wri HFS Serial Call LEE Lu F6 b No Disturb E F7 b Msg Waiting BF W F9 Addt Info Nro Note the abbreviations in the upper half of the display The following table explains the meaning of those abbreviations For explanations of the other abbreviations including those used in the lower half of the display see page 69 Abbreviation Definition DST The DESTINATION called party SRC The SOURCE calling pa
17. ID and Hold slot number The call and the code are usually announced using page The console has an extension number which extension users can dial instead of 0 zero to call you You can display the console extension number along with the system software version To display the console extension number and the system software version 1 Press Function 2 Press Identity 41 Mitel 5540 IP Console User Guide 42 Chapter 4 Using Extension Functions Mitel 5540 IP Console User Guide 44 Viewing Extension Status Viewing Extension Status You can view extension status information to determine the current assignment of services and features at an extension To view the current status of an extension 1 2 3 4 5 Press Function Press Stn Function Enter the extension number Press Enter Press Upd Status The display shows the extension s Class of Service COS Class of Restriction COR and whether features such as Do Not Disturb DND are activated Press Exit Setting Canceling Call Forwarding You can set up and cancel Call Forwarding on individual extensions from the console To set or cancel Call Forwarding on an extension 1 2 3 Press Function Press Stn Function Dial the number of the extension for which you want to set or cancel Call Forwarding If you dial an invalid number press Clear No Press Enter Press Call Fwd Do one of the fo
18. User Guide Release 1 0 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Mitel Networks is a trademark of Mitel Networks Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged NOTICE TO CANADIAN CUSTOMERS This Class A digital apparatus complies with Canadian ICES 003 NOTICE TO U S CUSTOMERS This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction m
19. anual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by Mitel Networks Corporation may void the user s right to operate the equipment Mitel 5540 IP Console User Guide for Mitel Communications Director MCD October 2009 Trademark of Mitel Networks Corporation Copyright 2009 Mitel Networks Corporation All rights reserved Table of Contents Chapter 1 Getting Started Introduction bise urbe a a De a re Dinar 3 Using this Guide 2445 50 duet a pendant a a Eure ate ead gatas Ra ru 3 Convertlols ua ret od bad A eda d piae b PLEDPU 3 About the Console 0 0 00 meia en eaaa i eA ne 4 Before you begin 2 040 anaes chewed dere i ques iei pre 4 Console Components ssllllll een ernennen nn 4 Corded Handset and Headset Ports oococcccococc eae 5 Console Rear Ports 222 0220 ecb gu du ne ren ren 5 Console Keys iue ns GARE pa ha OR red re ROTER 6 Adjusting the Console oooocoocrrrrrr Rh ann 8 Adjusting the Ringer Volume oooccocoooc RR ms 8 Adjusting the Handset and Headset Receiver Volume 00000 eee eeeeaee 8 Adjusting the Contrast Control llli mh 8 Adjusting the Display Brightness 0 RR RII Ih 9 Turnin
20. bout the nature and location of the fault from the console To read an alarm message 1 2 Press Function Press Alarm The display shows for example 11 35 PM 16 FEB09 alarm status MAJOR Main Menu 2009 FEB 16 11 32 52 Extenion 3801 called 911 Wr nr Mrs WF5 Cancel u F6 gt IF IF EFO More Record all the alarm information Press More to display additional information or other alarms if any The Alarm indicator will continue to flash until all alarm messages have been displayed Contact your communications department Press Exit 37 Mitel 5540 IP Console User Guide Viewing 911 Call Alarms This feature raises an alarm at the console when an extension user places a 911 or other designated Emergency Services number call and identifies the extension that placed the call With this information you can direct emergency services for example police or ambulance personnel to the location from which the call was placed When a 911 Call alarm is raised the console rings and the display shows Emergency Call lt Press Function Key for Details gt Note Although the console alarm indicates the calling extension s location the emergency could be somewhere else for example in another room or on a different floor Therefore it is important to get verbal confirmation from the caller about where help is needed To read a 911 Emergency Call alarm message 1 Press Function
21. by Occupancy and Condition Status 22 2220er 58 Mitel 5540 IP Console User Guide Changing Room Occupancy and Condition Status 0 00002 eee 59 Checking In Checking Out hrs 60 Setting Canceling Wake up Calls 0 0 eee 60 Setting Room Call Restrictions 2 0 0 fc eee 61 Blocking Room to Room Calls 0 0 0c e PERES 61 Monitoring Guest ROOMS 0 0 eee eae 62 Displaying Clearing a Message Register 0 0 eee 62 Printing Reports cosi kx Ry e uc ARE En eee EEG ERA Nu Qus 63 Chapter 7 Reference vi Telephone Directory 67 Class of Service Restriction 22 222 ssee seen een 68 Console Display Abbreviations llilleeee een 69 Advisory Messages for Display Telephones ooocccoccccco nee 70 Clcr a T una win a a a FN ae eee eae Mel a gaged Sade eae 71 Busy OUL vencio italian badd ella wb ideale nee bel hide Pid siege 71 A E cet Git anaes Satin RU RE REN eve Sen i Ben cg e ERES e en Een 71 Central Office CO ies e e ana a ae 71 Class of Restriction COR 0 0 0 cette 71 Class of Service COS 0 hh 71 DISA Direct Inward System Access 2 22 22 eee eae 71 Hardware usse ree ai tha dd det e de ate ee ee ala bed 71 H nt Group xc e densa ed ed eRe ah aeons RUE Run S XU Ce PERS s 71 LDN Keys Listed Directory Number 0 0 00 cece nenn 72 PABX Private Automatic Branch Exchange 0 00 cee eee ee 72 Recall M
22. ct Unavailable To change a room s occupancy and condition status 1 Press the Guest Service firmkey 2 Dial the room number and then press Enter not necessary if you are already connected to the room 3 Press Status 4 Press Occupancy repeatedly until the state you want appears in the Status field on the display 5 Press Condition repeatedly to select the condition state 6 Press Set Note The Maid status can only be changed from the room by dialing a code Your system may be programmed to automatically change all occupied and clean rooms to occupied and dirty at a set time Ask your communications department for information 59 Mitel 5540 IP Console User Guide Checking In Checking Out Checking a guest into a room changes the room status to Occupied Checking a guest out of aroom changes the status to Vacant The Call Block and Call Restriction parameters in effect for the room also change to values determined by system programming For example when a guest checks in the system might remove restrictions that would prevent the guest from dialing long distance calls To check in or check out a guest 1 Press the Guest Service firmkey 2 Dial the room number 3 Press Check in or Check out 4 Press Enter 5 Press Exit Setting Canceling Wake up Calls 60 Both you and the guest can set change and cancel wake up calls for a guest room The syste
23. cupancy repeatedly until the state you want appears in the Occup field and then Condition to select the condition state The display shows for example Occup Occupied gt 1200 1202 1205 1206 1208 12 01 Cond Not Clean 1212 1215 1225 1236 1243 Wr Exit lr WF4 P Previous BFS bNex BF Wreb W F9 b Backup EFO Select Press Enter Do any of the following optional steps To view the next 10 rooms on the list press Next To view the previously displayed 10 rooms press Previous e To return to the main Guest Service display press Backup To see more information about a room use the cursor control keys to select it and then press Select You can print a list of all vacant or occupied rooms For more information see Printing Reports on page 63 To display a list of rooms beginning with a particular room number 1 2 3 4 Press the Guest Service firmkey Select Occupancy and Condition states as described above Enter a room number for example 70 Press Enter to display a list of rooms beginning with room 70 Changing Room Occupancy and Condition Status Changing Room Occupancy and Condition Status You can change the occupancy and condition status of a room while the console is idle or while you are connected to the room The occupancy and condition states are as follows Occupancy Condition Vacant Clean Occupied Dirty Reserved Maid Guaranteed To Inspe
24. e display will show the softkey functions that are available for handling the call One of these functions is Override another is Msg Waiting The F1 gt to FO gt labels on the display correspond to the F1 gt to FO gt keys on the consoles To use a softkey function press the F1 gt to FO gt key that corresponds to the display label for that function Console Display During call handling the upper two lines identify the SOURCE or calling party SRC and the DESTINATION or called party DST The two lower lines labeled F1 gt to FO gt show the current softkey labels For example if F8 gt is labeled Override pressing F8 gt lets you override a busy extension s conversation At another time the same key F8 gt could be labeled Night 1 Now pressing F8 gt places the console in Night 1 operation Mitel 5540 IP Console User Guide Adjusting the Console Adjusting the Ringer Volume To raise or lower the ringer volume while the console is ringing 1 Press and release the Volume key to increase or the Volume v key to decrease the volume 2 Repeat until the ringing is at the volume you want Adjusting the Handset and Headset Receiver Volume The Volume keys adjust the volume of the console ringer and the volume of the handset and headset receiver Although you can have a handset and a headset connected to the console at the same time the receiver volume for each is not individually adjustable any
25. ed the printer automatically records it To print a report 1 Press the Guest Service firmkey 2 Press Print 3 Select the report you want to print 4 Press Exit 63 Mitel 5540 IP Console User Guide 64 Chapter 7 Reference Mitel 5540 IP Console User Guide 66 Telephone Directory Telephone Directory Name Number POLICE FIRE HOSPITAL TROUBLE WITH EXTENSION OR CONSOLE 67 Mitel 5540 IP Console User Guide Class of Service Restriction Each extension and trunk has a COS Class of Service and a COR Class of Restriction that defines what the user of that extension or trunk can or cannot do The system can have up to 96 of each although most companies use only a few To help you answer questions from users who may be having problems with the system you may want to record a brief description of the most common COSs and CORs For example COS 1 might mean Allows only local calls and COR 10 might be No long distance calls after 6 PM Your communications department can give you the required details COS COS NAME ALLOWS COR COR NAME RESTRICTS 68 Console Display Abbreviations Console Display Abbreviations
26. elease to connect the caller to the destination and release the console from the call Misdialed Numbers If you do not want to complete dialing or if you misdial a number either Press to erase the misdialed digits and then dial the correct number or Press Cancel to return to the Source party and then redial the number Reaching a Busy Destination or an Extension with Do Not Disturb Activated If the called destination is busy or the extension has Do Not Disturb activated the display will show Busy or DND on the DST line In both cases your options for handling the call are the same except for the Callback option which only applies when calling a busy destination To handle a call to a busy destination or an extension with Do Not Disturb activated e Press Source to return to the caller requesting the transfer Press Cancel to disconnect the destination so that you can dial a new one Press Release to camp the caller on to the busy destination or disconnect the source For an explanation of camp on see page 71 If the transfer is not allowed you will hear a beep Press Source to retrieve the original party Press Override to break into the busy extension For more information on using Override see page 28 20 Placing Calls Press Msg Waiting to send a message waiting indication to the called extension For more information on Message Waiting see page 28 Press Callback t
27. ell Off or Bell On Switching to Night Day Service Incoming calls that normally ring the console during the day can ring another answering point at night Your system may have one or two night service modes called Night 1 and Night 2 The mode you should select depends on system programming Any attendant can switch the system into night or day service When the system is in night service the night status indicator Night 1 or Night 2 displays on all consoles To switch to night or day service 1 2 3 4 Press Function Press Att Function Press Chg Service Press Night 1 Night 2 or Day as required Mitel 5540 IP Console User Guide Setting the Console Language The console can display call handling information and softkey prompts in English French or Spanish Other languages may be available depending on system programming To change languages 1 Press Function 2 Press Att Function 3 Press Language 4 Press the softkey that corresponds to the language you want Changing the Attendant Present Absent Status You can change the Attendant status to Absent when you plan to be away from your desk and want calls to the console directed to an alternate answering position To change the Attendant Present Absent status 1 Press Function 2 Press Att Function 3 Press Att Absent to place the console in Attendant Absent mode or Att Present to return to Attendant Present mode
28. g the Console Bell Ringer Off On sss eh 9 Switching to Night Day Service oooococcccoocc e rr 9 Setting the Console Language ooooccocccc nenn 10 Changing the Attendant Present Absent Status 2 222m seen rennen een 10 Programming FirmkeyS oooccocccocoo s 10 Using a Cordless Headset with the Console 2 2 2ueen nennen 12 Connecting the Cordless Headset 00 n sense rennen eae 12 Using the Cordless Headset for Operational Mode 00220 eee eee 13 Using the Cordless Headset for Training Mode 00 c eee eee 14 Guidelines for Cordless Headset Operation 0 000 cee eee eee 15 Answering Calls Using a Cordless Headset 0200 00 oo 15 Making Calls Using a Cordless Headset 000 0 ccc eee eee nn 15 Powering the Console 0 ccc cee ee ee eee ee hh rhe s 15 Chapter 2 Call Handling Answering Gall uvae ear ke oe an ae ORE a ede a ee ee eae quia 19 New Call Indication 2 0 0 0 et 3 ue 19 When Multiple Calls are Waiting 0 0 6 20 Transferring Calls 2244 204 3 8004 TRA cite reabre dois 20 Table of Contents Misdial amp ed Numbers asc pies bi Martel dE ea ace Bes a ee 20 Reaching a Busy Destination or an Extension with Do Not Disturb Activated 20 Reaching an Extension with an Advisory Message 00 eee eee eae 21 Facing Cales noera ae ed boa ob ea a ee Ded edebant atis 21
29. he console depending on system programming When you answer the call the display will show the reason for the interception 24 Paging from the Console Paging from the Console Three types of paging are available from the console Public Address PA Paging Extension Paging and Park and Paging PA Paging If your system has external paging equipment you can place a call on hold and then page for someone to pick up the call from the console Hold slots You can also use PA Paging to make public announcements Your paging equipment may be set up to access several areas or zones If so you use the Page key to speak to all zones at once and access codes to speak to individual zones These codes are available from your communications department To page someone to pick up a call on hold at the console 1 Place the Source call on hold See page 21 2 Press and hold Page The lamp above the Page key lights 3 Doone ofthe following f you have only one paging zone announce the Hold Pickup access code and the Hold slot number appearing on the top line of the display f you have more than one page zone dial the two digit paging code dial 00 for all zones and then announce the Hold Pickup access code and the Hold slot number If any of the paging zones are busy the display shows Busy on the second line Press Override to interrupt the page in progress 4 Release Page 25 Mitel 5540 IP Con
30. he longest parked call Placing Ringing or Paging Intercom Calls Placing Ringing or Paging Intercom Calls A called party can be either paged or rung when receiving an intercom call To place either paging or ringing intercom calls 1 Makea call 2 Press Set Page Setting and Canceling Do Not Disturb on an Extension Do Not Disturb DND prevents calls from ringing a user s extension You can set and cancel DND on a user s extension while you are on a call with the user To set or cancel DND on an extension 1 While connected to the extension press No Disturb DND appears next to the extension information on the display to indicate that Do Not Disturb is set 2 Press Release You can also set and cancel DND without calling the extension For more information see page 46 27 Mitel 5540 IP Console User Guide Setting and Canceling Message Waiting on an Extension If an extension is busy or the user does not answer you can send a notice to let the user know a message is waiting at the console You can also cancel messages you left at an extension To set or cancel Message Waiting on a ringing or busy extension 1 Press Msg Waiting to set Message Waiting or Clear Msg to clear it MSW appears next to the extension information on the display to indicate that Message Waiting is set 2 Press Release Overriding Busy or Do Not Disturb The Override feature allows you to intrude into a
31. his indicates the entry is invalid You can use the EXIT softkey to back out because the Backspace cursor key will not work It only works for invalid station set numbers Fixed Keys The Fixed keys are arranged in two rows of seven keys You use them to perform basic operations such as answering calls and placing calls on hold About the Console Each key in the bottom row has a lamp that indicates the status of a call or feature For example when you use a Hold key to place a call on hold the lamp above the key lights Use this key When you want to as setting the console date and time and switching the console to Night Service Trunk Group see which trunk groups are busy Cancel clear misdialed information Set Page page extension users using their telephone speakers Release disconnect or transfer calls Page make an announcement over the paging system Block restrict selected extensions guest rooms from calling each other Hold place calls to the console on hold Hold 1 through 3 are direct holds Pressing Hold 1 Hold 2 or Hold 3 places a call on hold at that location Pressing Hold 4 accesses five additional hold slots Answer answer incoming calls to the console on a first come first served basis Softkeys Softkeys have functions that change depending on the state of the call you are handling or the feature you are using For example when you call a busy extension th
32. iew the current status of an extension 1 Press Function Press Trk Function Enter the trunk number 2 3 4 Press Enter 5 Press Upd Status to view information about the trunk such as its Class of Service COS and Class of Restriction COR 6 Press Exit Viewing Trunk Group Busy Status If the console is programmed with a Trunk Status key you can check the status of trunk groups to see which ones are busy You can display information for all trunk groups or for a particular group by specifying the group number or the trunk access code for example 9 The status information can be viewed when the console is idle or while handling calls The following softkeys are available when displaying trunk group information Softkey Purpose Print Screen Prints the information currently displayed Print All Prints information for all trunk groups Update Status Updates information currently showing on the display Next Displays the next series of trunk groups Previous Displays the previous series of trunk groups Exit Leaves the Trunk Group Busy Status Display and returns to the main display 51 Mitel 5540 IP Console User Guide 52 To check the status of trunk groups 1 Press Trunk Status firmkey 2 Press Trunk Groups 3 Press Enter The display shows for example TRK GRP gt 1 2 3 4 5 7 9 6 25 12 24 USED gt 4 60 10 10 20 15 30
33. ll Pickup Directed Call Pickup allows you to answer a call ringing at an extension You can also use this feature to retrieve a call that you transferred to the wrong extension To pick up a call ringing at an extension 1 Dial the Directed Call Pickup code Your communications department can provide the code Dial the extension number of the ringing extension Speak to the calling party Last Call Retrieve This feature allows you to recover a call you transferred to the wrong extension The call must still be ringing the original extension to be recovered To retrieve the last call transferred from the console Press Cancel Multiple Console Operation When more than one console is in use at the same time they will operate in one of two ways 1 Independent Operation Consoles in this arrangement operate independently Each console has unique hold slots and incoming calls ring a specific console A recall to the attendant returns only to the console that initially handled the call Transparent Operation With transparent operation all consoles operate the same way An incoming call rings all consoles though recalls return to the individual console that handled the call The consoles are also given privileges to read or cancel messages left at an extension by other extension users or the attendant For more information about reading and canceling messages see page 47 Inter Console Calls and Transfers An
34. llowing Press the softkey corresponding to the type of call forwarding required for example Always No Answer and so forth e Press Cancel to cancel the current call forwarding If you selected Always dial the destination and then skip to step 10 If you selected an option other than Always press Internal or External to specify which type of calls you want to forward Dial the destination or press Current No to forward calls to previously specified destination 10 Press Save 45 Mitel 5540 IP Console User Guide Setting Canceling Do Not Disturb Do Not Disturb DND prevents calls from ringing an extension You can set and cancel DND on any extension in the system To set or cancel DND on an extension 1 Press Function 2 Press Stn Function 3 Dial the extension number 4 Press Enter 5 Press No Disturb The first line of the display shows DND to indicate that DND is set 6 Press Exit You can also set and cancel DND while on a call to an extension For more information see page 28 Setting Clearing Message Waiting 46 You can notify extension users that a message is waiting for them at the console When the user returns and calls the console the display shows MSW to indicate that there is a message waiting for that extension Use this feature if you know that the person you are trying to contact is out of the office If you know that the person is in the office use the
35. ls When an external call is transferred and the extension is busy or does not answer the call either returns to the console within a specified time or is directed to the extension s voice mailbox if available To answer a No Answer recall 1 Press Answer or Recall 2 Inform the caller that the destination is not answering 3 Doone ofthe following e Press Redial Dst to redial the same destination Dial a new destination and then press Release e Press Cancel to disconnect the Source party To answer a Busy recall 1 Press Answer or Recall 2 Inform the caller that the destination is busy 3 Doone ofthe following Press Cancel to disconnect the Source party Press Release to transfer the call to the same destination again Press Redial Dst to reconnect with the busy destination 4 f you pressed Redial Dst do one of the following Press Override to break into the busy extension Press Msg Waiting to send a message waiting indication to the busy extension Press Source to connect to the Source party Press Callback to receive notification when the extension is free Press Release to camp the source on to the destination again See page 71 for an explanation of camp on Press Cancel to clear the destination and dial a new extension number Answering Intercepts to the Console Misdialed calls from extensions or calls to extensions with Do Not Disturb activated could ring t
36. m does not distinguish whether a wake up call is set changed or canceled from the attendant console or guest room telephone So for example a guest can cancel a wake up call that you set and vice versa You can set or cancel a wake up call while the console is idle or while connected to the guest room If a printer is attached to the network a report may print each time you set change or cancel a wake up call To set or cancel a wake up time while connected to the guest room 1 Press the Guest Service firmkey 2 Press Wake up 3 Do one of the following e To set a wake up call time enter the four digit time in 12 or 24 hour format If you entered the time in 12 hour format press AM pr PM To cancel a wake up call press Clear Time To change a wake up call time or correct an entry error press Clear Time and then re enter the time 4 Press Set 5 Press Exit Setting Room Call Restrictions To set or change a wake up time when NOT connected to the guest room 1 Press the Guest Service firmkey 2 Dial the room number 3 Press Enter 4 Press Wake Up 5 Follow steps 1 3 from the previous procedure Note Some display sets can set their own timed reminder The above procedures will also clear or change a reminder already set by the user If the guest fails to answer the wake up call the system will ring the room twice more at five minute intervals If a third wake up call goes u
37. n The remote station can be an attendant console an extension or an outside phone calling into the system on a DISA trunk You can only monitor a room from an idle console To use the console to listen in on a room that has monitoring activated Press the Guest Service firmkey Press More 1 2 3 Dial the number of the room 4 Press Monitor room or Enter 5 Listen for three short beeps followed by audio from the room If room monitoring is not activated on the room phone the display will show FTr Disald If another extension is monitoring the room the display will show MntrBusy To disconnect the console from the room Press Cancel or Release Displaying Clearing a Message Register 62 The message register is a record of all external calls placed from a guest room telephone You can display and clear a room s message register while the console is idle or while connected to the guest room To display or clear a room s message register 1 Press the Guest Service firmkey 2 Dial the room number not necessary if you are already connected to the room 3 Press Clear Reg Printing Reports Printing Reports If a printer is connected to the same network as the console you can request printed reports audits of message registers room status and automatic wake ups Each audit has its own format and some are printed automatically For example when a wake up call is set changed or cancel
38. nanswered or reaches a busy line the system may generate a minor alarm at the console Setting Room Call Restrictions You can restrict guests from placing local or long distance calls from their room phones The procedure you use to set call restrictions depends on whether the hotel motel is using a Property Management System If the hotel motel is NOT using a Property Management System 1 Press the Guest Service firmkey 2 Dial the room number 3 Press Status 4 Doone of the following e Press Call Rest repeatedly until the desired restriction is displayed Press Call Block to prevent or allow room to room calling when call blocking is in effect The display shows Affected when Call block is set 5 Press Set Blocking Room to Room Calls You can use the Block key on the console to bar calls between guest rooms Only room phones programmed with call blocking will be affected by this ask your communications department for further information The system can also be programmed to turn Call Blocking on and off for all affected rooms at certain times of the day and for individual rooms at check in check out time To block room to room calls Press the Block firmkey 61 Mitel 5540 IP Console User Guide The lamp above the Block key lights and stays lit until blocking is canceled Monitoring Guest Rooms Guest can use their room phone as a listening device to monitor their room from a remote statio
39. nter the current date in YY MM DD format For example for December 12 2009 enter 091212 Press Set Press Exit 39 Mitel 5540 IP Console User Guide Canceling Call Forwarding You can cancel Call Forwarding on all extensions in the system To set or cancel Call Forwarding on an extension 1 Press Function 2 Press Att Function 3 Press Cncl All Fwd 4 Press Confirm 5 Press Exit You can also set up Call Forwarding for individual extensions from the console See Setting Canceling Call Forwarding on page 45 Canceling Do Not Disturb 40 You can cancel Do Not Disturb DND on all extensions in the system To set or cancel DND on an extension 1 Press Function 2 Press Att Function 3 Press Cncl All Dnd 4 Press Confirm 5 Press Exit You can also set up DND for individual extensoin from the console For more information see Setting Canceling Do Not Disturb on page 46 Displaying the Console Identity Displaying the Console Identity The system is identified by a software release and version number and the console by an extension Dialing the console extension number is an alternative to dialing 0 zero to call the attendant The Attendant Hold ID number is part of the Attendant Hold Remote Retrieve feature Auser can pickup a call on hold at the ocnosle by dialing the Attendant Hold Remote Retrieve feature access code followed by the Attendant Hold
40. o receive notification when the destination is free Press Addt Info to display COS of Destination and Source If you reach a busy extension or you are placing an outside call and all of the trunks are busy you can request an automatic Callback The system monitors the line and rings the console when the line becomes free When you answer a Callback at the console the top line of the display will show CALLBACK Callbacks on outside calls are used when all system trunks are busy not when the called party is busy Reaching an Extension with an Advisory Message Users with a display phone can show a short message called an Advisory Message on other display phones or consoles that call their phone When you call an extension with an Advisory Message the message appears on the DST line of the console display as follows gt gt gt DST 3070 S BERRY INA MEETING RINGING lt lt lt In this example the user has left the message In a meeting on his or her phone For a list of other Advisory Messages see page 70 See also Setting Clearing Advisory Messages on page 4T Placing Calls To place a call 1 Dialthe destination number using the dialpad keys The dialed number appears on the second line of the display 2 After completing the call press Release to disconnect it from the console Placing a Call on Hold You can place up to three calls on hold using the fixed Hold keys If you need to place more calls on hold
41. on the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2009 Mitel Networks Corporation All Rights Reserved
42. pe of signaling However there are times when telephone equipment either in or outside your office needs to receive tones to complete a call Typically special services such as Voice mail systems described on page 33 require information in the form of tones before allowing access To enable tone signaling while connected to a service requiring tones 1 Press Tones On 2 Dial the required code 3 When you complete the call press Tones Off to turn off tone signaling Flashing on Trunks A trunk flash is a signal sent to another telephone system to do something such as place a call on hold You may need to use this feature when you have a call from another PABX in your own company network and you want to transfer it to the originating PABX or to a third one You can flash only when you are talking on a trunk to another trunk in a two party call To flash on a trunk for further dialing 1 Press Single Flash or Double Flash 2 Dial the required number 3 Press Release Answering a Call with Night Service Enabled When the console is in Night Service incoming calls ring night bells or some other night answering point These calls can still be answered from the console even though they do not ring the console bell The night answer point is programmed at the system level To answer a call when the console is in Night Service Press Night Ans 31 Mitel 5540 IP Console User Guide Using Directed Ca
43. pear on telephones equipped with displays Message Number Message 01 IN MEETING 02 OUT OF TOWN 03 ON VACATION 04 OUTONACALL 05 OUT TO LUNCH 06 GONE FOR THE DAY 07 GONE HOME 08 IN TOMORROW 09 10 11 12 13 14 15 16 17 18 19 20 Authorized users can change these messages and program 12 more for system wide use Keep a record of any changes and additions For instructions on setting these messages from the console see page 47 70 Glossary Glossary Busy out A feature allowing you to make a line or equipment indicate busy to an incoming call In effect you take the line out of service until it can be repaired or tested Camp on A feature allowing the system to queue calls directed to a busy extension and then automatically connect the waiting party when the extension becomes free The busy extension hears a quick beep to indicate a call is waiting Central Office CO A facility housing the public telephone system and related equipment which provides telephone service for customers in a geographical area Class of Restriction COR When the system is programmed the extensions and trunks are assigned to different Classes of Restriction A COR controls the outgoing call capabilities of the extension or trunk For example an extension can be assigned a COR that prevents it from making outside calls other than with the assis
44. rb DND is set a message is waiting MSW the phone is idle a 7 30 wake up call is set long distance calls are allowed and Call Block is in effect Do any of the following Press Clear Reg to clear the message register count See page 62 e Press No Disturb to set Do Not Disturb and block incoming calls Press Msg Waiting to set or clear the message waiting indicator on the room phone Press Wake Up to set or clear a wake up call time See page 60 Press Status to change the room s Occupancy or Condition status See Changing Room Occupancy and Condition Status on page 59 Press Check in or Check Out to check a guest in or out 57 Mitel 5540 IP Console User Guide Listing Counting Rooms by Occupancy and Condition Status 58 You can display a list of rooms by occupancy and condition status for example Vacant and Not Clean or Occupied and Maid Present The system also reports the total number of rooms that are in the state you specify You can cycle through all rooms or start with a particular room number for instance the first room on the third floor To list all rooms by occupancy and condition status 1 2 Press the Guest Service firmkey Do one of the following Tolist all vacant and clean rooms press Vac Clean Tolist all rooms in which a maid is present press Maid Tolist all rooms in another state for example vacant and not clean press Oc
45. rd Port IP1329 13 Mitel 5540 IP Console User Guide 14 Using the Cordless Headset for Training Mode 1 2 3 4 Unplug the handset cord from the 5540 IP Console Plug the console handset cord into the headset port of the 5540 IP Console Plug the base station s telephone cord to the handset port of the 5540 IP Console Connect the Cordless Headset cable between the AUX port ofthe cordless base station and the Wireless Port at the back of the 5540 IP Console IP1323 Using a Cordless Headset with the Console Guidelines for Cordless Headset Operation The guidelines below will assist you in answering and receiving calls using the Cordless Headset When the headset is in the cradle it is in the IDLE state When the headset is removed from the cradle it is in the TALK state The headset must be in an IDLE state in order to hear ringing for an incoming call The headset must be in the TALK state in order to hear ringback for an outgoing call Table 1 Cordless Headset Operation IDLE TALK Headset BLUE LED is OFF BLUE LED is FLASHING Base Station BLUE LED is SOLID BLUE LED is FLASHING Answering Calls Using a Cordless Headset 1 Remove the headset from its base and answer the call or if wearing the headset press the Talk button Silver portion on top 2 To end the call press the Talk button even if the call was terminated by the other end Note If you do not pre
46. re definition 73 Spanish console language 10 splitting conferences 23 stacked hold 23 76 Index system alarms viewing and clearing 37 software version displaying 40 time and date setting 39 T time setting 39 tone demonstration 74 Tone Signaling enabling disabling tones 30 voice mail 34 transferring calls 20 33 Trunk Group key 7 trunks accessing individual 55 busy out 55 definition 73 flashing 31 viewing status of individual trunks 53 viewing status of trunk groups 53 V voice mail affect on console operations 34 volume handset headset 8 Ww wake up calls printing 64 setting and canceling 61 77 www mitel com 60 virer Global Headquarters U S EMEA CALA Asia Pacific Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 852 2508 9780 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 852 2508 9232 For more information on our worldwide office locations visit our website at www mitel com offices THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based up
47. rty gt gt gt lt lt lt Appears on either the SRC or DST line to indicate which party is currently connected to the console COS Shows the Class of Service assigned to the extension or trunk that is currently connected to the console COR Shows the Class of Restriction assigned to the extension or trunk that is currently connected to the console C W Preceded by a number to indicate how many calls are waiting to be answered Conventions This guide uses the following conventions to differentiate between the two types of console keys Fixed keys appear in bold letters for example Answer or Hold Softkeys appear in bold letters within brackets for example Bell On or Conference Mitel 5540 IP Console User Guide About the Console Before you begin Before operating the console check that the display shows F1 gt through FO gt and the correct time and date Also make sure the handset is plugged into the side of the console If any problems occur contact your communications department for assistance Console Components The illustration below shows the main parts of the console Training Jack 7 Headset Jack Cable Connections LCD Display Volume and Contrast Controls About the Console Corded Handset and Headset Ports There are two jacks on the left side One is for the handset or headset that you use the other is for the handset or headset used by the person training or monitoring new a
48. s lille 32 Table of Contents Centralized Attendant Service CAS 2 2 22ensseeee nennen nen 33 VOILCEIMA ciate ee a o sees ler eed ee aes tates eee aS be ee 33 Chapter 3 Using System Functions Viewing System Alarm Information 0 0 000 eae 37 Viewing 911 Call Alarms eiscc i e ee en hh hanh a 38 Emergency Call Notification and Cordless Headsets 2000 0c eee eres 38 Setting System Date and Time 1 0 e 39 Canceling Call Forwarding isses m 40 Canceling Do Not Disturb 1 0 0 m e 40 Displaying the Console Identity 0 0 0 RII 41 Chapter 4 Using Extension Functions Viewing Extension Status iliis hs 45 Setting Canceling Call ForwardinQ oooooocccococc e Ih 45 Setting Canceling Do Not DiStUD o ooooocooccccoo eH 46 Setting Clearing Message Waiting llli RI II 46 Setting Clearing Advisory Messages 00 cece nennen 47 Clearing All Features yy x xeu sad ve ena man ex Ru RH AUR RO EU RR ARR aa 47 Taking an Extension Out of Service 0 2 sonen nennen 48 Chapter 5 Using Trunk Functions Viewing Trunk Status 2 2 2 eee eee 51 Viewing Trunk Group Busy Status 0 20 0 ee eee eae 51 Accessing Specific Trunks 0 2 2 0 cece ee hh nh 53 Taking a Trunk Out of Service 2 een een 53 Chapter 6 Hotel Motel Features Displaying and Changing Room Data 00 ee tees 57 Listing Counting Rooms
49. s to console 24 intercom calls 27 internal calls allowing restricting from guest rooms 63 J jacks handset headset 5 L language changing on display 10 last number redial 28 LDN Listed Directory Number definition 73 local calls allowing restricting from guest rooms 63 lockout console 10 long distance calls allowing restricting from guest rooms 63 making calls 21 Message Register displaying and clearing 64 printing 64 Message Waiting reading messages 47 setting and canceling on an extension 28 46 misdialed numbers correcting 20 multiple console operation 33 N new call indication 19 Night Service answering calls when Night Service enabled 31 switching 9 no answer recalls 24 O outgoing calls allowing restricting from guest rooms 63 override busy and Do Not Disturb 28 P PABX definition 73 Page key 7 paging 25 picking up calls on hold at the console 22 placing calls 21 printing guest room reports 64 R recalls answering 24 definition 73 redialing last number redial 28 Release key 7 restricting calls from guest rooms 63 ringer adjusting volume 8 turning on off 9 Ringer Volume keys 6 room status changing 61 listing by occupancy and condition status 60 S Serial Call 29 service switching to Day Night 9 taking extensions in or out 49 taking trunks in or out 55 Set Page key 7 Set Paging 25 software version displaying 40 softwa
50. sole User Guide Extension Paging Extension Paging allows you to page extension users using their telephone speakers This feature is available only for paging telephones that are programmed as key system telephones You can use Extension Pagingto page a specific extension Directed Page multiple extensions assigned to a group Group Page or all extensions All Set Page To page an extension 1 Press Set Page 2 Do one of the following To page a specific extension dial the extension number To page a group of extensions dial the page group directory number 3 Make the page Call Park 26 To park an active call 1 Press the Call Park softkey 2 Dial the directory number on which to park the call 3 To inform a user that a parked call is waiting do one of the following If automatic paging is enabled announce the call and the park retrieve digits shown on the display If automatic paging is disabled press Page for loudspeaker paging or enter the Direct Page feature access code and the DN of the set Then announce the call and the digits required to retrieve it To retrieve a parked call 1 Do one of the following Dial the Call Park Retrieve feature access code Press a programmed ParkRetrieve firmkey Dial the directory number that the call is parked on When prompted to enter the Parking Slot enter the two digit index number to retrieve a specific call or to retrieve t
51. ss the Talk button to end the call the Cordless Headset remains in the TALK state and you will not be able to hear incoming calls Making Calls Using a Cordless Headset 1 Press the Talk button Silver portion on the headset 2 Place the call from the Console and hear ringback 3 Press the Talk button to end the call even if the call was terminated by the other end For other details on how to operate these headsets please refer to the manufacturer s documentation Powering the Console The 5540 IP Console is powered by the Power over Ethernet POE connection 15 Mitel 5540 IP Console User Guide 16 Chapter 2 Call Handling Mitel 5540 IP Console User Guide 18 Answering Calls Answering Calls Ringing and a flashing Answer key indicate the arrival of a call The number next to C W in the display indicates how many calls are waiting to be answered The information displayed next to the softkeys F1 gt to FO gt indicate the actions you can take by pressing the corresponding softkey FRI MARCH 17 2009 11 03 5CN WF gt Recall Ir BF a F6 W F7 gt Operator WF9 P Redial EFO Night Ans For example you can answer an outside trunk call by pressing Ldn 1 Listed Directory Number 1 or an internal extension call by pressing Dial 0 The following softkey prompts can accompany an incoming call e Recall e Redial e Ldn 1 Ldn 2 Ldn 6 in positions F2 F7
52. tance of the operator Class of Service COS When your telephone system is programmed the extensions are assigned to different Classes of Service Each class has access to a specific set of features DISA Direct Inward System Access A feature which allows callers to dial directly into the telephone system and use its features and facilities Hardware The physical components of the system Hunt Group Extensions assigned to a group with a common pilot telephone number as well as their own personal extension numbers An incoming call to a hunt group will ring the first available extension 71 Mitel 5540 IP Console User Guide 72 LDN Keys Listed Directory Number Call handling keys which allow you to select the sequence in which you answer calls from outside the PABX PABX Private Automatic Branch Exchange Telephone switching system for private use by a company Recall A call which returns to the console after being transferred to a busy or unanswered extension Software The routines programs and instructions required to run the system Trunk A trunk outside line is the external communications link between two switching systems This link can be between one or more telephone systems PABXs or the PABX and Central Office equipment Trunk Identification Trunk Identification Trunk Number Identity 73
53. the list in the table Advisory Messages for Display Telephones on page 70 Clearing All Features You can cancel all of the following features currently set on an extension e Call Forwarding Do Not Disturb Callbacks Reminders e Advisory Messages e Auto Answer 47 Mitel 5540 IP Console User Guide To clear all features that are currently set on an extension 1 Press Function 2 Press Stn Function 3 Dial the extension number 4 Press Enter 5 Press Clear Feat 6 Press Exit Taking an Extension Out of Service You can take an extension out of service busy it out if there is a problem with that extension or the system An out of service extension can neither make nor receive calls To busy out an extension 1 Press Function 2 Press Stn Function 3 Dial the extension number 4 Press Enter 5 Press Busy Rts 6 Do one of the following Press Busy to take an idle extension out of service Press Courtsey Down to take a busy extension out of service when it becomes idle Press Force Down to take a busy extension out of service and disconnect its call Press Ret To Serv to return the extension to service 48 Chapter 5 Using Trunk Functions Mitel 5540 IP Console User Guide 50 Viewing Trunk Status Viewing Trunk Status You can view trunk status information to determine the current assignment of services and features on a trunk To v
54. trunk to service To busy out a trunk or return a trunk to service Press Function Press Trk Function Enter the trunk number Press Enter Press Bsy Rts oS d ON SS Do one of the following Press Busy to take an idle trunk out of service Press Courtsey Dwn to take a busy trunk out of service when it becomes idle or Force Busy to busy it out immediately Press Ret To Serv to return the trunk to service 53 Mitel 5540 IP Console User Guide 54 Chapter 6 Hotel Motel Features Mitel 5540 IP Console User Guide 56 Displaying and Changing Room Data Displaying and Changing Room Data Room data includes occupancy and condition status Vacant Clean Outgoing Call Restrictions etc and the status of message waiting wake up call and other services You can change room data while the console is idle or when you are connected to the room To display or change data for a room 1 2 3 Press the Guest Service firmkey Dial a room number not necessary if you re already connected to the room Press Enter The display shows for example 4321 J SMITH COS 12 COR 02 DND MWS IDLE 12 04 Reg 5732 Wake Up 7 30 Status Occ Clean AD CBA WF b Exit E F2 Clear Reg WF3 b Wake Up WF4 bCheckdn WF5 b Check Out W F6 No Disturb WF gt Msg Waiting W r8 b Status Wr9 b Backup Bro This display shows that room 4321 is occupied and clean Occ Clean Do Not Distu
55. ttendants 1P1327 Console Rear Ports The cabling required to connect the console to the telephone system is located at the rear of the console The cables should be connected by a qualified system installer and should not be adjusted by unauthorized personnel The Cordless Headset port is the last port on the right side For more information on cordless headset operation see Using a Cordless Headset with the Console on page 12 1P1328 Note The PKM is currently not supported on Mitel Communications Director MCD Mitel 5540 IP Console User Guide Console Keys The console has three types of keys Dialpad keys Softkeys and Fixed Keys Sof Keys Fixed Keys O Pago Beck Holds Holds Hold Holst Answer Dialpad keys The dialpad on the right side of the console has 20 keys including the standard 12 dialing keys Ringer Volume keys The Volume and Volume v keys increase or decrease the loudness of the console ringer and handset volume Contrast Control keys The Contrast and Contrast v keys increase or decrease the display contrast and brightness Cursor Control keys The E e _ and UL keys are used in the following circumstances m Backspace Press this key to correct mistakes when dialing extension or trunk numbers or when entering Function key information Note If you enter an invalid extension for example a Console or Hunt Group extension you will hear a re order tone T
56. use the Hold 4 key in combination with the softkeys To place a call on hold 1 Inform the caller that you are placing the call on hold 2 Press Hold 1 Hold 2 or Hold 3 Its lamp lights indicating the call is on hold 21 Mitel 5540 IP Console User Guide To retrieve a call on hold Press Hold that was used to place the call on hold To access the five Hold slots available on the softkeys 1 Press Hold 4 The display changes as follows SRC 3011 S BERRY COS12 COS 16 lt lt lt 11 10 AM DST WF b Exit mr m 3 Wrib BF a F6 Hold 8 Free MF7 bHok7Used EFS bHok 6 Free HFS Hold 5 Free EFO Hold 4 RCL The display shows that Hold slots 5 6 and 8 are free Hold 7 is in use and Hold 4 is recalling the console 2 Press a free Hold softkey The lamp above the Hold 4 key lights whenever any of the softkey hold slots are in use The display returns to the information that was showing before you pressed the Hold 4 key To retrieve a call at a softkey Hold slot 1 Press Hold 4 2 Press Hold softkey that was used to place the call on hold Hold Recall If a call is left on hold longer than a specified time it returns to the console as a recall The lamp above the Hold key used to place the call on hold flashes and the console beeps once to indicate a recall at Hold 1 twice for Hold 2 three times for Hold 3 and four times for calls on hold at any of the softkey Hold slots
Download Pdf Manuals
Related Search