Mitel 5005 User's Manual
Contents
1. No Answer Internal Source 65 Call Forwarding No Answer External Source 66 Cancel Call Forwarding Follow Me 8 Cancel Call Forwarding Busy External amp Internal Source 72 Cancel Call Forwarding No Answer External amp Internal Source 74 Cancel All Forwarding 8 Call Forwarding I Am Here 8 Cancel Call Forwarding Follow Me Remote 77 Call Forwarding End Chaining 64 Cancel Call Forwarding End Chaining 73 Call Forwarding Override AI Call Park Remote Retrieve 23 Call Pickup Dialed 6 Call Pickup Directed G Camp on Setup 3 Do Not Disturb 5 Do Not Disturb Remote BED Do Not Disturb Cancel Remote 5 Override lt single digit only gt 2 Loudspeaker Paging Q Direct Page 37 122. To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference e Hang up Swap Swap allows you to alternate between two calls by pressing a key Each call is kept private as neither person can overhear your conversation with the other To use the Swap feature to alternate between calls 1 Make or answer a call consult and then press the SWAP key to place that call on hold 2 While the first call is on hold make or answer a second call 3 Press the programmable key assigned to the SWAP feature to alternate back and forth between the two calls 4 Press Note This feature may only be available on this set provided that Exclusive Hold has already been activated Consult your System Administrator for more information 6 Messaging Call Me Back If the message indicator is flashing slowly while the phone is not ringing this indicates that you have a message or voicemail The response to a message indication changes depending on whether the caller wants you to call back or if they have left a voice message Note For voicemail to work properly with the 5005 IP phone Call Forward must be activated on the set See Call Forwarding for more information To respond to a message indication 1 Lift the handset 2 Press MESSAGE If the caller
3. 1 Lift the handset 2 Dial 5 3 Dial the number of the extension to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote extension 1 Lift the handset 2 Dial 5 3 Dial the number of the extension with Do Not Disturb activated 4 Hang up Override To use enter another extension user s call when you encounter busy tone or to override DND tone e Press the INTRUDE feature key or dial 2 Paging To use Paging Lift the handset Dial 9 Dial the Paging zone number if required Make the announcement pate NE Direct Paging Direct Paging allows you to page a party through their telephone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or headset call To page a party 1 Lift the handset 2 Dial 37 3 Dial the extension number 4 Speak to the dialed party after the tone To answer a Direct Page indicated by a single burst of tone e Lift handset 11 FEATURE ACCESS CODES Save Last Number 79 Repeat Last Number Saved 6 Call Hold Retrieve 1 Callback Cancel Individual 1 Callback Cancel 1 Message Center 555 Call Forwarding Follow Me 8 Call Forwarding Busy External amp Internal Source 70 Call Forwarding Busy Internal Source 63 Call Forwarding Busy External Source 62 Call Forwarding No Answer External amp Internal Source 71 Call Forwarding
4. MITEL NETWORKS 5005 IP Phone USER GUIDE QA MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKS Corporation The information is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate any such changes Nothing in this document may be reproduced in any manner either wholly or in part for any use whatsoever without written permission from MITEL NETWORKS Corporation MITEL NETWORKS 5005 IP Copyright 2001 Mitel Networks Corporation All rights reserved IMPORTANT This telephone is NOT suitable for direct connection to the public switched telephone network Connect the telephone to a Mitel Networks system only Contents ABOUT THE 5005 IP PHONE Telephone Status Indicators Line Keys Tips for Your Comfort and Safety USING YOUR PHONE Adjusting the ringer volume Adjusting the handset receiver volume Adjusting display contrast Programming the Feature Keys Desktop Stand MAKING AND ANSWERING CALLS Making a Call Answering a Call Redial Redial Saved Number Auto Answer Speed Call CALL HANDLING Cancel Hold Call Tra
5. Status Indicators Situation The message waiting indicator is Line is idle Off Line is ringing Flashing rapidly Message waiting Voicemail Flashing slowly Line Keys The top left programmable feature key on your set will automatically be programmed as a LINE key referred to as either an intercom or Prime Line key Additional programmable keys can be set up to access other lines so that you can answer or make calls on multiple lines Programmable keys designated as LINE keys will indicate the status of a line with the key light as follows Key Status Explanation Lit The line is in use Unlit The line is idle or free Flashing with ringing cadence An external call is ringing on this line Flashing with held cadence A call on this line is currently on hold To make a call using a line other than the primary one assigned to the set 1 Lift the handset 2 Press a line key that has been programmed to use another extension 3 Dial the number Note Refer to Making and Answering Calls for further information Tips for Your Comfort and Safety Dont cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find it more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your hearing Your phone has a control for
6. adjusting the volume of the handset receiver Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level USING YOUR PHONE Adjusting the ringer volume To adjust the Ringer Volume while the set is ringing e Press the Volume control button Adjusting the handset receiver volume To adjust the Handset Receiver Volume when you are using the handset e Press the Volume control button Adjusting display contrast To adjust the contrast level of the display screen while the phone is not in use e Press the Volume control button Programming the Feature Keys Programming the feature keys on your 5005 IP phone is done on your computer using the Desktop Tool to access the 3300 ICP on your network Features such as speed dial keys programming key definitions and Call Forwarding must be all programmed using the Desktop Tool For more information on using the Desktop Tool please contact your System Administrator Desktop Stand To tilt the 5005 IP phone towards you it can be mounted on a stand as illustrated below MAKING AND ANSWERING CALLS Making a Call To make a call using the handset 1 Lift the handset 2 Dial the number Note To use a line other than the primary one assigned to the set press one of the Line keys before you dial the number To make a call using a Speed Call key e Lift the handset e Press the Speed Call key to dial a pre programmed numb
7. d with the Speed Call number you wish to send Note Speed call numbers are stored as described in Programming the Feature Keys CALL HANDLING Cancel The Cancel key is a fixed function key that allows you to cancel the current operation and return to a dial tone Pressing this key is equivalent to replacing your handset and lifting it up again When this key is pressed during programming you are returned to the previous programming step Pressing the Cancel key will reconnect the user to the original active call if the user is in the middle of a Transfer Hold To place a call on Hold e Press HOLD and replace the handset in the cradle To retrieve a call from Hold 1 Lift the handset 2 Press the LINE key to retrieve the call Note A call placed on hold in this manner is held under the primary line assigned to the set This type of hold is a System Hold as any other extension can pick up this held call if they have a DSS BLF key programmed for the initial holding extension Call Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the number of the third party 3 Do one of the following To complete the Transfer hang up m TO announce the Transfer wait for an answer consult and hang up m To retrieve the call press the switchhook and dial 1 To cancel a Transfer before the third party has been connected e Press the CANCEL key to be reconnected to the original call Conference Calls
8. er Note Speed Call keys must be programmed using the Desktop Tool as described in Programming the Feature Keys Speed Call keys may be used either for telephone numbers or to send a multi digit password during a call Answering a Call To answer a call e Lift the handset Redial To redial the last number that you manually dialed 1 Lift the handset 2 Press REDIAL Note You can not redial a call that was made using a programmable feature key You can also save the last number that you manually dialed in the phone s memory so that it can be quickly redialed Redial Saved Number To save the last number that you manually dialed 1 Lift handset 2 Dial 79 To Redial a saved number 1 Lift handset 2 Dial 6 Auto Answer Auto Answer lets you answer calls without lifting the handset When a call arrives you hear a short ring followed by the caller s voice To enable or disable Auto Answer e Press the programmable key assigned to the Auto Answer feature To answer a call while on Auto Answer e Lift the handset Speed Call You may use Speed Call keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 Lift the handset 2 Press the key programmed for the Speed Call number you wish to dial To use a stored Speed Call number during a call e Press the key programme
9. er of the voicemail system is 555 To program and activate Call Forward 1 Lift the handset 2 Do one of the following To redirect all calls without ringing your phone first dial 8 m To redirect all calls when your telephone is busy dial 70 m To redirect internal calls when your telephone is busy dial 63 m To redirect external calls when your telephone is busy dial 62 m To redirect all calls when you don t answer dial 71 m To redirect internal calls when you don t answer dial 65 To redirect external calls when you don t answer dial 66 3 Dial the destination number 4 Hang up To cancel individual Call Forward types 1 Lift the handset 2 Do one of the following To cancel the redirect of all calls dial 8 m To cancel the redirect of calls when your telephone is busy dial 72 To cancel the redirect of calls when you don t answer dial 74 3 Hang up To cancel all Call Forward types 1 Lift the handset 2 Dial 8 3 Hang up Call Forward Remote To forward calls from a remote extension to your current location 1 Lift the handset 2 Dial 8 3 Dial the extension of the remote extension 4 Hang up To cancel Call Forward Remote from the extension that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote extension 4 Hang up To cancel Call Forward Remote from the extension that was forwarded 1 Lift the handse
10. ey The current call is put on hold You are connected to the waiting call Directory The Directory feature provides you with access to the Mitel Networks 6500 Speech Enabled Applications This allows you to use voice commands to route calls to people or departments within the 6500 SE Attendant system You can also make calls to people outside of the company provided their names are listed in your Personal Directory To place a call from the Corporate Directory 1 Lift the handset 2 Press the DIRECTORY key 3 When prompted speak the extension number or name of the person or the name of the department you wish to call in a clear voice The call will then be made by the 6500 SE Attendant system Note 1 You must state the individual digits such as Five Nine Two Two One Two Two instead of Five Hundred And Ninety Two Two Thousand One Hundred And Twenty Two 2 Before the auto attendant starts dialing the number of the requested destination you can cancel the transfer by saying Cancel or No For more information on the 6500 SE Attendant system please contact your Administrator for additional documentation 10 Do Not Disturb To activate Do Not Disturb 1 Lift the handset 2 Press the DO NOT DISTURB feature key or dial 5 3 Hang up To deactivate Do Not Disturb 1 Lift the handset 2 Press the DO NOT DISTURB feature key or dial 5 3 Hang up To activate Do Not Disturb from a remote extension
11. has left a voice message the phone will automatically call the voicemail system OR If the caller has activated your message indicator instead of leaving a voice message the phone will automatically call their number To leave a callback message at another extension e While listening to ringing or busy tone press the CALL ME BACK key The called extension user is informed of the message waiting indication by their Message Indicator flashing and the display screen showing MESSAGE WAITING To cancel a callback 1 Lift the handset 2 Dial 1 3 Dial the number of the called extension 4 Hang up To cancel all callbacks 1 Lift the handset 2 Dial 1 3 Hang up Call Forward Incoming internal and external calls presented at your extension can be forwarded in the following ways e Call Forward All forwards all your calls to another destination extension or external number without first presenting the calls at your extension e Call Forward No Answer forwards your calls to another destination when you are busy on another call or away from your desk e Call Forward Busy forwards your calls to another destination when you are busy on another call or away from your desk Each type of forwarding can be assigned to one of the programmable feature keys and invoked by pressing that key or by dialing the appropriate feature access code You can also forward your calls to voicemail if available The extension numb
12. nsfer Conference Calls Swap Messaging Call Me Back Call Forward Call Forward Remote Call Forward End Chaining Call Forward Override NNN unARAHKR A gt WWWWN U1 OODODOOANADAAABH UW USING OTHER FEATURES Call Park Call Pickup Camp on Directory Do Not Disturb Override Paging Direct Paging FEATURE ACCESS CODES ABOUT THE 5005 IP PHONE The Mitel Networks 5005 IP Phone is a digital telephone that connects directly to a 10 100BaseT Ethernet network It is supported by the Mitel Networks 3300 Integrated Communications Platform ICP Release 3 1 and later software Note The 5005 IP phone is not suitable for direct connection to ANY public telephone network Connect the phone to a LAN that is attached to a Mitel manufactured ICP system only The Mitel Networks 5005 IP phone has two fixed function keys HOLD and CANCEL and twenty programmable keys with built in status indicators along with a Volume Up Down key and a standard numeric keypad The six bottom most programmable feature keys will automatically be assigned the REDIAL CALL ME BACK MESSAGE CALL FORWARD DIRECTORY and TRANS CONMF features automatically and the top left programmable feature key will automatically be assigned as the primary LINE key LLOOSE Handset Speaker Message Waiting Indicator Display Screen Programmable Feature Keys Numeric Keypad Volume Control Cancel Key Hold Key SO C0 EO GR GONE Telephone
13. t 2 Dial 8 3 Hang up Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial 73 3 Hang up Call Forward Override To override Call Forward and ring a extension 1 Lift the handset 2 Dial 1 3 Dial the extension number USING OTHER FEATURES Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the Console ID and the Hold Slot number 9 Call Pickup To answer a call that is ringing at another extension in your Pickup Group 1 Lift the handset 2 Press the DIALED CALL PICKUP feature key or dial 6 To answer a Call that is ringing at a extension not in your Pickup Group 1 Lift the handset 2 Press the DIRECTED CALL PICKUP feature key or dial 6 3 Dial the number of the ringing extension Camp on Camp on or Call Waiting lets you notify someone who is using a telephone that you are waiting to be connected An attendant may also camp a call onto a busy station Upon hearing the Camp on tone the busy party can either respond or finish the current call To Camp on to a busy extension e Press the CAMP ON feature key or dial 3 OR Wait for the time out period to expire To retrieve a call when you hear Camp on tone e Press the CAMP ON feature k
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