LOREX Technology SG17LD User's Manual
Contents
1. The instructions found online in the Router Configuration Guide will assist you in the port forwarding configurations for a selection of different router models Visit our Consumer Guides Support website at http www lorexcctv com support for details Network Router Port Forwarding Web Finding Your External IP Address You will need to have your External IP address to set up your DDNS account One of the fastest ways to find this information is to use a 3rd Party website such as http Www show myip com Your IP address can also be found within your Router settings Refer to your router user guide for further details Checking to see if your Ports are Open This step is VERY IMPORTANT if your ports are not open you will not be able to remotely access your system over the internet To test if your ports are open 1 Visit http www canyouseeme org Your external IP address will be displayed at the top _ CanYouSeeMe org Open Port Check Tool 2 Type the number 80 in the what port box This page will serve as a free utility for remotely verifying a port is open or closed It will be useful and press the Check for users who wish to check to see if a server is running or a firewall or ISP is blocking certain button ports Your IP 111 111 111 111 What Port 3 You will get a response back on that web page to let you know if your port has been forwarded successfully or not If you get a message as show2. Network Setup English Version 090808 1 MODEL E N j SG19LD SG17LD Series LOREX Copyright 2008 Lorex Technology Inc Setting up Remote Viewing Setting up Remote Viewing Setting up the Remote Viewing Feature requires several steps Networking skills are required to correctly configure the remote viewing functions What do you need e The LCD DVR System e A PC with the installed with the Lorex Client 2 0 software refer to the Software Guide for installation instructions e A Router not provided with the system e High Speed Cable or DSL Internet Connectivity for remote viewing outside your network Note High Speed Internet refers to a minimum Upload speed of 384 kbps If sending multiple channels of data 8 or 16 cameras it is recommended that you work with your Internet Service Provider to increase your Upload speed to 500 kbps or greater If you are unsure please call your Internet Service Provider to verify your network speed If you are still unsure of your speed see our Troubleshooting Section at the end of this document for some steps to help you find your connection speed Network Setup Remote Access Overview The System can be remotely controlled using your existing network and the Lorex Client 2 0 software or Internet Explorer 1 Connect the System to the Router using the supplied Ethernet Cable Power the System on The System must be connected to the router prior to powering on the
3. system This allows the system to communicate on your network INTERNET PANVE A ROUTER PC Not Included Not Included 2 Find the IP address of your System through the Menu System on the unit 3 Enable PORT FORWARDI NG on your Router Refer to the included Router Guide and Basics of Remote Video Access Guide for further assistance with your specific network setup and hardware Set up a web account at http ddns strategicvista net Setup the System DDNS Configure the software using the information gathered on the following pages DRE Network Checklist Network Checklist The following checklist is provided to assist you in confirming that all steps have been successfully performed during Network Setup Use this checklist in conjunction with the detailed steps outlined on the following pages ticking off each option as you complete it O 1 I have all of the following O High Speed Internet O A Router O The Ethernet Cable provided with this system 1 The System oO A PC with the Remote Access software installed O 2 Ihave confirmed that my System is set to automatically complete my Network settings DHCP is set to ON Press the SETUP button on the Front Panel or Press SETUP on the Remote Select the SYSTEM SETUP option Select the System option Select the Network Menu Confirm that the options for DHCP WEB and DDNS have checkmarks in the boxes If not select all and choose APPLY NE IE O 3 I
4. DDNS Domain Name to configure the software 14 Lorex Client 2 0 Software Remote Connection Lorex Client 2 0 Software Remote Connection Once the site setup profile has been created a connection can then be made to the System 1 Select the Site profile from the Dropdown List Mr Observation Sra va r 2 Press the CONNECT button m E abe tele The Connection Status window displays the state EE tf H Uze IO Slate Description of the connection ADM IH Connecting Once a successful connection to the System has been made the black screen view will switch to Live Camera View mode Connection State NOTE If another user is connected to the System A User ID State all using the same A M N Disconnected credentials i e ADMIN the connection will be rejected 15 Network Troubleshooting Tree Network Troubleshooting Tree Use the following tree to assist you with troubleshooting your network setup Step 1 I have connected my System to my Router When I press the ENTER button on my System my IP is Similar to 192 168 or 127 0 0 1 anything other than 127 0 0 1 See Step 1 Troubleshooting Once This means that your system has troubleshooting has been leased an IP address from the Router performed please repeat Step 1 My System Information is IP Address MAC Address gt Step 2 My Internet Connection is High
5. Purchase 2002 01 23 Name of Store Website where Purchased 4 Complete the System Information fields e Product License Select your product model from the Product License drop down menu Select Product Code v e lt Product Code gt lt MAC Address gt Locate the eaqopneo4 iBio MAC address of your System recorded while loading the System in the Checklist e URL Request Choose a URL for your DDNS connection i e your name your company or business name or anything of your choice Network Setting Up Your DDNS Account 5 Click the Create New Account link at the bottom of the form to submit your request System Information Product License sw 125456789048 lt Product Codes MAC Address URL Request tomsmith strategicvistanet What is this create New Account jas 6 Your Account information will be sent to you at the E mail Address you used in Step 3 DDNS Server Name LOREX Domain Name myurl User ID tomsmith1 Password your password You will need this information for remote access to your System Remember to record YOUR information before clicking on the Create New Account link User Name Only the first part of the Domain Name is required for setup on the System If the full Domain sent is myurl lorexddns net the unit only requires that only myurl be entered A Network Setting Up Your DDNS Account There are two ways to find your DDNS Configuratio
6. Speed DSL or Cable Modem Dial Up or Internet Service termed with a minimum of 384kbps Upload Lite or Light Dial up Replacement ISDN Dial Channel This means that your internet Analog or PRI connection is fast enough to upload my video stream See Step 2 Troubleshooting Step 3 My Internet Modem is A High Speed Cable or DSL Modem A High Speed Cable or DSL Modem which is NOT a dual which IS a dual Modem Router Modem Router Your modem may be a model Slipstream WestTel Netopia This means that your internet ActionTec 2Wire SMC or another connection is fast enough to upload my model video stream See Step 3 Troubleshooting 16 Step 4 My Network Setup is One Router connected to the Modem Proceed to Port Forwarding for your Model of Router We have walkthroughs for several models If your model is not listed please refer to your Router Manual or Support or visit http www portforward com for detailed walkthroughs Step 5 I have configured my DDNS Settings at http ddns strategicvista net successfully configured my DDNS Account Enter the information you received in email on your System My DDNS Information is DDNS Server Name Domain Name User ID Password Network Troubleshooting Tree Multiple Routers connected to the Modem Multiple Routers require extra setup during the Port Forwarding Section See Step 4 Troubleshooting I did no
7. have turned off the System and performed the following O Connected the Ethernet Cable to the back of the System O Connected the other end of the Ethernet Cable to my Router O My Router is a Brand amp Model 1 My Modem is a Brand Model NOTE Network Setup will not work if you do not have a router O 4 1 have found my System Information by either Pressing the ENTER button on the Front Panel 1 My IP Address is 1 My MAC Address is NOTE If your IP address is showing as 127 0 0 1 please return to Step 1 and review all menu settings Check to make sure that your Ethernet cable is properly connected to your Router and System Network Checklist O 5 Ihave enabled PORT FORWARDING on my Router for O Port 80 O Port 6100 NOTE Each Router is different therefore the port forwarding settings will vary by model Please visit us on the web at http www lorexcctv com support for assistance with several of the most common router types If your router is not listed please refer to the manual that came with your Router or your Router manufacturer for assistance or visit http www portforward com for common router details If your Internet Service Provider has given you a combination Modem Router you may need to speak with them for assistance with Port Forwarding or Bridging your Modem O 6 I have configured the DDNS for remote access to my system at http ddns strategicvist
8. www speedtest net i ge Te vung Recommended Seve 2 Click on any of the Blue Pyramids to get started with your Speed Test Select Kegan EVE SE 308 76 5 3 The speed test will give you Your Speed Test Result results once it has been SHISGUS completed and if your Upload SPEEDTEST o speed is under 384kbps then ones nes you will not be able to remotely ECS ME 656 access your system ISP Network Connection Server Ping Distance El Paso TX 70 ms 1700 mi 19 Troubleshooting Steps Step 3 My Internet Modem is A High Speed Cable or DSL Modem which IS a dual Modem Router e Your modem may be a model Slipstream WestTel Netopia ActionTec 2Wire SMC or another model of dual Router Modem e We recommend that you speak with your Internet Service Provider to o Help you to forward ports 6100 and 80 to the IP address of your System press the Enter button on the system to get the System IP address o Have them assist you with Bridging your modem if port forwarding is not an option o Have your Internet Service Provider get you a different model of Modem which is not a dual modem router e Once they have helped you port forward visit http www canyouseeme org and check both port 80 and 6100 if you are getting a Could Not See Service message then the ports are NOT forwarded Step 4 I have Multiple Routers connected to the Modem e Multiple Routers require extra setup during the Port Forwarding Sect
9. a net and my configuration information is o Username Password 1 Domain Name O 7 Ihave configured my System to connect to the DDNS Server by completing my Network settings O Press the SETUP button on the Front Panel Select the System Setup option Select the System option Select the Network Menu Select the DDNS Server option and use your information to complete the DDNS Configuration e DDNS Server Name Lorex default e Domain Name Enter the name you set for the DDNS web configuration e User ID Enter your user ID e Password Enter your password O Click the DDNS Status button to confirm the connection details 4 A success message will appear and the system will IK CANCE restart LI Z E 3 DDNS SETUP 8 Configure the Remote Access Software O If you are connecting from within your network i e The System and your PC are both inside your house you only need to enter the IP address of the System into the software i e 192 168 0 105 O If you are connecting from outside your network i e The System is at Home and your PC is at work use the DDNS Domain Name to configure the software System IP amp MAC Address System IP amp MAC Address The IP 8 MAC Addresses are necessary for DDNS Setup for remote access to the System IP Address To Locate the System information Press the ENTER button on the Front Panel while viewing the Cameras The System Info window will be displave
10. and Software Manuals that came with your System for additional software setup and connection information 20 Glossary Glossary Below is a glossary of terms commonly used throughout this document DDNS Dynamic Domain Name System A Domain Name System assigns a name to an IP Address for example www google com has an IP address of 64 223 167 99 If vou type in www google com into your Internet Explorer address bar your computer sends a request to a Name System which looks to the IP address for Google to bring the information back to your computer A Dynamic Domain Name System means that even if the IP address changes which happens with most internet providers the name that you type into your browser address bar will always find your system So typing in http mysystem lorexddns net will always find your external IP address and locate your system even if your IP address changes DHCP Dynamic Host Configuration Protocol Your Router is a DHCP Server which will give any device on your network an IP Address when asked If you have set your System to have DHCP to ON when it is connected to your Router it will automatically get an Internal IP Address Domain Name The Name that identifies a Website www google com is a Domain Name DSL Digital Subscriber Line A type of internet connectivity between you and your telephone company IP Address Internet Protocol Address Each device on your network like a computer or you
11. ctly communicate with these devices When a system on the internal network needs to send or receive information from a system outside the network i e from the Internet the information is sent through the modem to the Router You may experience difficulties with Port Forwarding if e You have several routers connected together and your system is connected to the last one e You are in an environment with either an additional software or hardware firewall e Your modem is a combination Router Modem such as a Slipstream WesTell Netopia ActionTec 2Wire SMC or another model In these situations we recommend that you contact a local technician for assistance NETWORK EXAMPLE Router Router Computer External IP Internal IP Internal IP 216 13 154 34 192 168 0 1 192 168 0 2 System Internal IP 192 168 0 3 Internet gt Internal Network When a computer on the Internet needs to send data to your internal network it sends this data to the external IP address of the Router The Router then needs to decide where this data is to be sent to This is where setting up Port Forwarding becomes important Port Forwarding tells the router which device on the internal network to send the data to When you set up port forwarding on your Router it takes the data from the external IP address port number and sends that data to an internal IP address port number i e Router External I P 216 13 154 34 6100 to System Internal IP 192 168 0 3 6100
12. d OR 1 Press the Menu Button on the Front Panel or Remote sente Control or right click with the mouse to access the Setup Menu Select the System Setup option and press A the Enter button do z k RACHAIVING 2 Navigate to the System Menu option Press the Enter button to access the System Menu MAIN 3 Navigate to the System Management menu and a TT press the Enter Button to access the settings CAMERA ETC SOUND 4 Select the System Information option and press the sr DIR Enter Button to display the System Settings DISK MANAGE svsTEM 121 0 0 1 DATE TIME SYSTEM INFORMATION 00 11 5F 00 96 09 SYSTEM NAME Er Hs 2 GB 81 GB FM UPDATE PRESS 7 6 AVE 31XEWNPIli B FACTORY DEFAULT PRESS 7 9 016 33ENCULF SYSTEM DATA SAVE Coan NTSC abci 6100 AO NOTE Your IP address should look similar to 192 168 0 105 10 0 0 105 etc If your IP address is appearing as 127 0 0 1 please review all menu settings and check to make sure that your Ethernet cable is properly connected to your Router and System Network Router Port Forwarding Network Router Port Forwarding You will need to enable port forwarding on your Router to allow for external communications with your System for ports e TCP IP PORT 6100 e WEB PORT 80 Computers Systems and other devices inside your network can only communicate directly with each other within the internal network Computers and systems outside your network cannot dire
13. e and Username Password ee a Login 1 Forgot your password Click here Click the ACTION button located on the console to display a copy of the Configuration email Video Device 1 Device Summary gt Add eo The Device Summary page displays a list of all registered devices in your account Rename b Edit Subdomain Delete b System Logs D Last login March 20 2008 9 51 from 216 234 45 2 Device List Device summary mi The Device Summary page displays a list of all registered devices in your account 11 System DDNS SETUP System DDNS SETUP Once the DDNS settings have been configured online the information must be entered on the System to allow for remote connection via the Lorex Client 2 0 Software or through Internet Explorer 1 Access the Main Menu Setup screens and navigate to the SYSTEM option Press the ENTER button to access the setup 2 Navigate to the NETWORK option Press the Enter button to access the Network settings Select the DDNS Server option and press the ENTER button to enter tne DDNS SETUP 3 Enter the information received in email including the password Press the DDNS Status first wait for the SUCCESS MESSAGE as long as the information is correct Select OK to save the settings The System will restart to activate the new configuration NOTE This does NOT mean that your ports are forwarded correctly or that you are ready for network c
14. g Steps Troubleshooting Steps We have included troubleshooting steps for the most common issues with each step of the Network Troubleshooting Tree Please try all the steps listed below before calling for support Step 1 My IP is 127 0 0 1 This means that your system is NOT communicating on the network Some things to try Power off the system and disconnect the Ethernet Cable from both the System and Router Reconnect the Ethernet cable to the System and to the router and turn the system on Check that DDNS is enabled in the Menu see page 3 Option 2 on the checklist Make sure that you have a Router and are not using a similar device such as a Hub or Wireless Repeater Check that the Router has lights on corresponding to the port that the System is connected into Check that the Ethernet cable has not become bent or broken Make sure the Router is turned on Check to make sure the Router is set to lease a DHCP address to networking devices refer to your Router Manual for details Step 2 My Internet is Dial Up or Internet Service termed Lite or Light Dial up Replacement ISDN Dial Channel Analog or PRI This means that your internet connection is NOT fast enough to upload my video stream You will need to speak with your Internet Service Provider for another alternative One way to check your Connection Speed is to visit http www speedtest net and follow these steps 1 Load the website DERNIERE http
15. in the update protocol and Internet propagation delays require you to wait between 5 and 15 minutes and sometimes even longer for your network URL to become fully available and operational over the Internet This is normal for the DDNS system Attempting to use the URL within the first 5 minutes of registration may also prolong the URL update time The URL for accessing your video is holycats lorexddns net When setting up the Lorex client software for remote access use this URL in place of the IP Address If you have decided to use the free Lorex Email Service default option for any system event notifications and alerts you must register with lorexddns net and activate the DDNS option in the System s Set Up Network menu Alternatively you can use your own email service by disabling the default mail service and entering your personal mail server information in the System s Set Up Mail menu Thank you for choosing Lorex Sincerely Lorex Customer Support NOTE If you entered an incorrect Email address when setting up the DDNS you will NOT receive this email To review the email you must log into the DDNS Website In order to receive email alerts you must register your system with the Lorex DDNS or alternatively change your default mail settings see your System Manual for details 10 Network Setting Up Your DDNS Account Option 2 Log into the Lorex DDNS Website at http ddns strategicvista net and enter your Usernam
16. ion We recommend that you get the assistance of an IT professional to assist you with this complicated process e Visit http www portforward com for assistance with many different types of routers e If you have an open space on your first router or directly on your router modem we recommend that you attach your system there Step 5 I did not get an email and I have forgotten my User Name Password or selected domain name e Double check your email inbox for one from Lorex If you don t have your information you will need to call us for a reset for your information in our Database Please press the Enter Button on the front panel of your System and have ready your System MAC address and System IP address before calling Step 6 I have entered my DDNS Settings on my system but have received a FAILED message e Double check that you entered your login information into the DDNS Section exactly as it was sent to you in Email including all numbers and letters e Try to log into the http ddns strategicvista net website to confirm that your login information is working e Double check that your system has a proper IP address Press the Enter Button on the front panel of the system Step 7 am unable to locally connect to my system e Check all previous steps e Check to make sure that the PC is on the same network as your System e Make sure you have correctly entered the internal IP address into the Software e Double check the Hardware
17. n below your port has NOT been forwarded successfully and you will need to repeat your forwarding steps or speak to your ISP Error I could not see your service on 111 111 111 111 on port 6100 4 Repeat Steps 2 amp 3 for port 6100 as well Note If both Port 80 and Port 6100 are not successfully forwarded you will not be able to connect to your system remotely over the internet Please make sure these ports are forwarded before continuing with your System Setup Network Setting Up Your DDNS Account Network Setting Up Your DDNS Account Lorex offers a free DDNS service for use with your System A DDNS account allows you to set up a web site address that points back to your Local Network The following outlines how to set up your free DNS account VistaView 1 Navigate to http ddns strategicvista net 2 Select the Create Account option from the list on the left side of the screen gt Login gt Create Account gt Lost Password 3 Complete the Account Information fields Account Information with your personal information Complete the dur Warranty Information with your purchase Eu details bp Last name Region Not listed v Country Unted states of America v Timezone Eastern Standard Time EST v V arranty Information Optional Address City Postal Zip code Phone eg 1 555 555 5555 Date of
18. n information at a later date Option 1 Review the Email sent to you by Lorex Dear A Thank you for activating your free Dynamic DNS account for your Lorex DVR Combo Once you have set up your Lorex device and configured your network you will be able to view your video images from anywhere in the world using the URL shown at the end of this message When you visit the Lorex web site at https secure lorexddns net webapp Your account name is aa321 Your account password is 1111 Your Lorex license number is SG19LD800 AAAAAAAAAAAA You can visit this site to change your account information and to set up additional Lorex devices Set up the Lorex DVR Combo to use this service as follows On the monitor console or from the remote control press the set up button Select the DDNS Server option under network Enter the following settings DDNS SERVER NAME LOREX DOMAIN NAME your domain USER ID your user ID USER PASSWORD your password DDNS STATUS OK CANCEL Press DDNS STATUS button and wait for the message SUCCESS If the message returns SUCCESS press OK and press the return button to exit the menu when you do the DDNS set up for the first time system will prompt you to save the changes and restart the system Note if you receive a failed message please check the information that you have entered For more information please refer to the remote client manual tre Important wes Please note that normal latencies
19. nter the information specific to Correct Manazer arf rm Grou i the unit refer to page 30 E c for setup instructions reais ja a IP Domain Mame 209 181 4 Name Enter a name for s PORT 6100 the unit User I ACHIN IP Domain Name Porno e00 Enter the IP address or OTA Domain Name for the System This will vary depending on setu Internal Networ Connection or External Remote access through NA I ae Alarm Video the Internet refer to page Ml nu ao 30 for setup details CC LE aaa Port Set to 6100 by Connection count 3 i default 4m DELETE User ID Enter the USER Nj ID toconnecttothe system h m eN the USERID is configured onthe System i e ADMIN AU case sensitive r A T Password The Camera Assign Set ADD Button Adds the password used to access each camera to a portion site to the Group o lea ne Au of the 9 view window by OK Button Accepts the Be using the drop down changes and Closes the 1234 by default y _ menu selections configuration Window NOTE When entering the information for the IP DOMAIN NAME e If you are connecting from within your network i e The System and your PC are both inside your house you only need to enter the IP address of the System into the software i e 192 168 0 105 If you are connecting from outside your network i e The System is at Home and your PC is at work use the
20. onnection This only means that your DDNS information has been confirmed at the DDNS server MAIN DISPLAY CAMERA SOUND EVENT ZE NSK DISK MANAGE 1 SvSTEM DATE TIME MAIL USER MAMAGEMENT CONTROL DEVICE DDNS SETUP DONS STATUE DATE TIME HET VL MAIL LESER MANMAGIEME hii TEM MAHA CE RME MT ONTROL i DEVICE LOREX ORK CANCEI NOTE Once all Network settings are configured the System can be accessed using the Lorex Client 2 0 Software 12 Lorex Client 2 0 Software Connection Manager Lorex Client 2 0 Software Connection Manager The Connection Manager contains the setup information to allow the user to remotely connect to the System Adding a Group Local Configuration Group Right click on Site to add a New Group Correct Manager Configuration Group EYA Irfomabon E Site Hame A group can represent Er one or more Systems 7 PORT Uzer I Pazzwod For Example you may have more than one system in your office so 7 7 would name your group s yop OFFICE Lamers AZAJN Evert Each individual unit can then be configured nut from a aa separately for connection O Comerio rant T ELI K Cancel Input Group Name Enter a name for the Group Group Name Office Lorex Client 2 0 Software Connection Manager Adding a Site Individual Unit Configuration Local Configuration DVR Information E
21. pport PC Monitor Mode FPZO dOZCN adr CS Installation Guide Mode Enter your model number below to Picture Frame search for support information R Mode ry E BB Remote Monitoring Mode oamoos CCS PRO Solution 1 Model No L20WD804321 LIVE CHAT NEED HELP FEATURED PRODUCTS TOP ACCESSORIES ASK LIVE lt VISIT www lorexcctv com
22. r System will have an individual Internal Address like 192 168 0 103 Your Modem has been assigned an External IP address like 72 48 166 9 this address can periodically change Kbps Kilobits per Second Refers to the speed of a signal transmission upload or download and in this document refers to your Internet Connection Upload Speed LCD DVR Liquid Crystal Display Digital Video Recorder This is your System combo Monitor Recorder MAC Address Media Access Control address An address which is typically made up of numbers 059 and letters A F and is assigned to your hardware that uniquely identifies it s place on the network PC Personal Computer URL Uniform Resource Locator A URL is the address of a page on the World Wide Web such as http www google com or http mysystem lorexddns net 21 its all on the web Product Information Specification Sheets QA User Manuals QD Software Upgrades Quick Start Guides 1a Firmware Upgrades OILOREX ts Professional A a SOLUTION WIRELESS NETWORK 3 DEALS Products D rn see My Account Customer Support Warranty Registration Shopping Cart 1 PRODUCTS All in one Professional Digital 20 DIGITAL WIRELESS Wide Screen 8 Channel LCD System Accessories DVR Mode Cameras N NOW CLICK HERE Digital Video Recorders C Public View Monitoring Integrated Systems UY NOW Simplified Home Security Component Mode SAVE 400 sle Pd j Product Su
23. t get an email and I have forgotten my User Name Password or selected domain name Multiple Routers require extra setup during the Port Forwarding Section See Step 5 Troubleshooting 17 Network Troubleshooting Tree Step 6 I have entered the Settings on my System and pressed the DDNS STATUS button You have received a SUCCESS message Your system should be connected to the remote DDNS server now Step 7 I have installed the software on my PC inside my Local Network and have tested my connection I am able to locally connect to my System Your system is connecting on your local network Step 8 I have installed the software on my PC in a remote location and have tested my connection I am able to locally connect to my System Your system is connecting and working over the Internet Congratulations You can now view your system remotely 18 You have received a FAILED message Your system is not communicating with the remote DDNS Server See Step 6 Troubleshooting I am unable to locally connect to my system Your system is not communicating on your local network See Step 7 Troubleshooting am unable to remotely connect to my system Your system is not communicating over the internet Confirm that all previous steps have been successfully completed especially the Port Forwarding section If you are still experiencing problems please call for support Troubleshootin
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