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Lenovo THINKCENTRE 804 User's Manual

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1. Figure 19 Screws that secure the heat sink and fan assembly Lift the heat sink and fan assembly off the system board Notes a You might have to gently twist the heat sink and fan assembly to free it from the microprocessor b When handling the heat sink and fan assembly do not touch the thermal grease on the bottom of the heat sink and fan assembly Place the new heat sink and fan assembly on the system board so that the four screws are aligned with the corresponding holes in the system board Make sure that you properly place the new heat sink and fan assembly so that you can easily connect the new heat sink and fan assembly cable to the microprocessor fan connector on the system board Follow this sequence to install the four screws to secure the new heat sink and fan assembly as shown in Screws that secure the heat sink and fan assembly a Partially tighten screw ff then fully tighten screw and then fully tighten screw E b Partially tighten screw J then fully tighten screw E and then fully tighten screw E Connect the new heat sink and fan assembly c
2. gbon o o 22 N Bn 20 M 3 7 Figure 4 System board part locations E Microprocessor E Microprocessor fan connector EJ Memory slots 2 EJ Thermal sensor connector H 24 pin power connector i Parallel connector Battery EJ Cover presence switch connector Intrusion switch connector available in some models EJ SATA connectors 3 EQ Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper Power fan connector Locating internal drives oe Sa Front panel connector USB connectors 2 Serial COM 2 connector Front audio connector Internal speaker connector PCI card slots 2 PCI Express x1 card slot PCI Express x16 graphics card slot HJ System fan connector 4 pin power connector EA PS 2 keyboard and mouse connector Internal drives are devices that your computer uses to read and store data You can add drives to your computer to increase storage capacity and enable your computer to read other types of media Internal drives are installed in bays In this manual the bays are referred to as bay 1 bay 2 and so on When installing or replacing an internal drive it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed Refer to the appropriate section in Chapter 2 Installing or r
3. go to http support lenovo com and click User Guides amp Manuals Recycling information for Brazil Declara es de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos el tricos e eletr nicos nao devem ser descartados em lixo comum mas enviados a pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de res duos industriais devidamente certificadas pelos org os ambientais de acordo com a legisla o local 70 ThinkCentre User Guide A Lenovo possui um canal espec fico para auxili lo no descarte desses produtos Caso voc possua um produto Lenovo em situa o de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informando o modelo n mero de s rie e cidade a fim de enviarmos as instru es para o correto descarte do seu produto Lenovo Battery recycling information for Taiwan OE ST EN Battery recycling information for the European Union EU Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various ba
4. Figure 29 Removing the optical drive 9 Slide the new optical drive into the optical drive bay from the front of the computer Figure 30 Installing a new optical drive Chapter 2 Installing or replacing hardware 33 10 Hold the new optical drive and pivot the drive bay assembly upward Align the screw holes in the new optical drive with the corresponding holes in the drive bay Then install the two screws to secure the new optical drive in place Figure 31 Installing the optical drive 11 Connect one end of the signal cable to the rear of the new optical drive and the other end to an available SATA connector on the system board See Locating parts on the system board on page 8 Then locate an available five wire power connector and connect it to the rear of the new optical drive Figure 32 Connecting a SATA optical drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 40 Replacing the hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com 34 ThinkCentre User Guide This section provides instructions on how to replace
5. Power Manager The Power Manager program provides convenient flexible and complete power management for your ThinkCentre computer By using the Power Manager program you can adjust your power settings to achieve the best balance between system performance and power saving ThinkVantage System Update The ThinkVantage System Update TVSU program helps you keep the software on your computer up to date by downloading and installing software packages ThinkVantage applications device drivers BIOS updates and other third party applications Some examples of software that you should keep updated are programs provided by Lenovo such as the Rescue and Recovery program and the ThinkVantage Productivity Center program Fingerprint Software The integrated fingerprint reader provided on some keyboards works with the Fingerprint Software program to enable you to enroll your fingerprint and associate it with your Windows password As a result fingerprint authentication can replace your password and enable simple and secure user access A fingerprint reader keyboard is available with certain computers or can be purchased for computers that support this option Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer improve computing security diagnose computer problems get familiar with the innovative technologies provided by Lenovo and get more information about your computer For more information
6. USB connector Used to attach a device that uses a USB connector such as a USB keyboard a USB mouse a USB scanner or a USB printer If the USB connectors on your computer are not enough for you to connect all your USB devices you can purchase a USB hub which you can use to connect additional USB devices VGA monitor connector Used to attach a VGA monitor or other devices that use a VGA monitor connector Locating components Figure 3 Component locations on page 8 shows the locations of the various components in your computer To remove the computer cover and gain access to the inside of the computer see Removing the computer cover on page 12 Figure 3 Component locations Heat sink and fan assembly i Front bezel E Power supply assembly Front fan assembly EJ Memory modules 2 El Hard disk drive EJ Optical drive EA PCI card available in some models H Front USB and audio assembly Heat sink fan duct Locating parts on the system board Figure 4 System board part locations on page 9 shows the locations of the parts on the system board 8 ThinkCentre User Guide E i Q
7. internal drives 1 K keyboard replacing 39 L Lenovo Customer Support Center 66 Lenovo ThinkVantage Toolbox 60 Lenovo ThinkVantage Tools 63 Lenovo Web site 64 Lenovo Welcome 4 locating components 8 media creating and using recovery media 45 memory module 1 18 installing replacing 18 microphone connector 8 microprocessor 1 replacing 24 mouse replacing 39 N notice television output 70 notices 69 O Online Books folder 63 operations backup and recovery 46 optical drive replacing 31 optical mouse cleaning 61 P padlock 43 parts replacement completing 40 password considerations 52 erasing 43 lost or forgotten 43 setting changing deleting 52 password protection 43 PC Doctor for DOS 61 PC Doctor for Rescue and Recovery 60 PCI card 15 installing replacing 15 slots 16 74 ThinkCentre User Guide physical specifications 3 power supply features 2 power supply assembly replacing 27 power on password 52 power on self test POST 55 programs updating system 55 protection password 43 purchasing additional services 67 R rear connectors 7 recovering from a POST and BIOS update failure 56 software 45 recovery Boot block Recovery 56 operations backup and 46 problems solving 50 recovery media creating and using 45 reinstalling device drivers 50 removing computer cover 12 removing reinstalling front bezel 13 replacing battery 20 front fan assembly 37 hard disk drive 34 he
8. Shop for desktop and notebook computers monitors projectors upgrades and accessories for your computer and special offers e Purchase additional services such as support for hardware operating systems software programs network setup and configuration and custom installations e Purchase upgrades and extended hardware repair services e Download the latest device drivers and software updates for your computer model e Access the online manuals for your products e Access the Lenovo Limited Warranty e Access troubleshooting and support information for your computer model and other supported products e Find the service and support phone numbers for your country or region e Find a Service Provider located near you Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http support lenovo com This portal is updated with the latest information about the following subjects Download Drivers amp Software Download drivers flash the BIOS and update your software Diagnose amp Fix Use self diagnostic tools to diagnose the problem yourself search community boards or work with our Virtual Agent to answer questions Product amp Service Warranty Check your warranty status and upgrade your warranty Product amp Parts Detail Find part numbers for replacement parts learn how to replace parts and view other parts information related to your product User Guides amp Man
9. When you see the logo screen press Enter and then press F11 to enter the Rescue and Recovery workspace 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 50 4 Do one of the following e To rescue files from your hard disk drive click Rescue files and follow the instructions on the screen e To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings click Full Restore and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Note After restoring your hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Installing or reinstalling device drivers on page 50 Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive 48 ThinkCentre User Guide Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives 3 You can also run the PC Doct
10. and all other external cables to the computer For connector locations see Locating connectors controls and indicators on the front of your computer on page 6 and Locating connectors and parts on the rear of your computer on page 7 8 Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program See Chapter 4 Using the Setup Utility program on page 51 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Units CRUs Information about this will come with the new CRUs or will come a few days after you receive the new CRUs Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http support lenovo com Installation instructions are provided in readme files with the device driver files Basic security features There are several security options available to help you prevent hardware theft and unauthorized access to your computer In addition to physical locks you can also prevent unauthorized use of your computer by a software lock that locks the keyboard until a correct password is typed in Chapter 2 Installing or replacing hardware 41 Integrated cable lock An integrated cable lock sometimes referred to as the Kensington lock can be used to secure your computer to a desk table or other non permanent fixture The cable lock attaches to a secur
11. clearing 43 components internal 8 computer cover removing 12 computer cover reinstalling 40 connector description 7 connectors rear 7 connectors controls indicators front 6 considerations password 52 creating and using a rescue medium 48 creating and using recovery media 45 CRU completing the installation 40 completing the replacement 40 D device drivers 41 installing 50 reinstalling 50 devices handling static sensitive 11 diagnostic programs troubleshooting 59 diagnostic programs using 65 documentation using 65 drivers device 41 drives Copyright Lenovo 2010 2011 internal 9 E environment operating 4 Ethernet 2 Ethernet connector 7 exiting Setup Utility program 54 expansion 2 external options installing 11 F failure recovering from a POST and BIOS update 56 features 1 flashing the BIOS 55 front connectors controls indicators 6 front bezel removing reinstalling 13 front fan assembly replacing 37 G getting help 63 information 63 service 63 H hard disk drive replacing 34 heat sink and fan assembly replacing 21 help Access Help 64 and service 65 getting 63 important safety information iii information getting 63 important safety iii resources 63 safety 64 warranty 64 Input Output I O features 2 installing device drivers 50 installing options 73 security features 41 installing replacing memory module 18 PCI card 15 internal drives 9
12. holes in the new hard disk drive with the corresponding holes in the drive bay Then install the four screws to secure the new hard disk drive in place Figure 36 Installing the hard disk drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 40 Replacing the front fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to replace the front fan assembly To replace the front fan assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Remove the front bezel See Removing and reinstalling the front bezel on page 13 4 Pivot the drive bay assembly upward to gain access to the front fan assembly See Accessing the system board components and drives on page 14 5 Remove the hard disk drive for easier access to the front fa
13. module open the retaining clips and remove the old memory module that is currently installed Figure 13 Removing the memory module e If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 14 Opening the retaining clips of the memory slot Chapter 2 Installing or replacing hardware 19 7 Position the new memory module over the memory slot Make sure that the notch jon the new memory module is aligned with the key Jin the memory slot Then press the new memory module straight down into the memory slot until the retaining clips close and the new memory module snaps into position Figure 15 Installing the memory module 8 Reinstall any parts and reconnect any cables that have been removed or disconnected What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 40 Replacing the battery Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com Your computer has a special type of memory that maintains the date ti
14. or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2010 2011 69 Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is
15. product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express
16. programs 65 documentation 65 other services 66 passwords 51 Setup Utility program 51 V VGA monitor connector 8 video subsystem 1 Copyright Lenovo 2010 2011 viewing or changing settings 51 W warranty information 64 Web site Lenovo 64 workspace backup and recovery 48 75 76 ThinkCentre User Guide lenovo Part Number 71Y8530 1P P N 71Y8530
17. recovery media on different operating systems e On the Windows 7 operating system and the Windows Vista operating system you can use recovery media to restore the computer to the factory default settings only You can use recovery media to put the computer in an operational state after all other methods of recovery have failed Attention When you use recovery media to restore the computer to the factory default settings all the files currently on the hard disk drive will be deleted and replaced by the factory default settings To use recovery media on the Windows 7 operating system or the Windows Vista operating system do the following 1 Depending on the type of your recovery media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into the optical drive 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Notes 1 After restoring your computer to the factory default settings you might have to reinstall device drivers for some devices See Installing or reinstalling device drivers on page 50 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works
18. see Lenovo ThinkVantage Toolbox on page 60 PC Doctor for Rescue and Recovery The PC Doctor for Rescue and Recovery diagnostic program is preinstalled on your ThinkCentre computer as part of the Rescue and Recovery workspace to help you diagnose hardware problems It can also report operating system controlled settings that interfere with the correct operation of your system Use the PC Doctor for Rescue and Recovery diagnostic program if you are unable to start the Windows operating system For more information see PC Doctor for Rescue and Recovery on page 60 Chapter 1 Product overview 5 Adobe Reader The Adobe Reader program is a tool used to view print and search PDF documents See Online Books folder on page 63 for more information about accessing and viewing the publications Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about how to use your antivirus software refer to the help system of your antivirus software Locations This section provides information to help you locate your computer connectors components parts on the system board and internal drives Locating connectors controls and indicators on the front of y
19. the Setup Utility program on page 51 for more information 44 ThinkCentre User Guide Chapter 3 Recovery information This chapter provides information about the recovery solutions provided by Lenovo This chapter contains the following topics e Creating and using recovery media on page 45 e Performing backup and recovery operations on page 46 e Using the Rescue and Recovery workspace on page 48 e Creating and using a rescue medium on page 48 e Installing or reinstalling device drivers on page 50 e Solving recovery problems on page 50 Notes 1 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of your operating system 2 The product on the recovery media may be used only for the following purposes e Restore the product preinstalled on your computer e Reinstall the product e Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operation
20. the hard disk drive To replace the hard disk drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Remove the front bezel See Removing and reinstalling the front bezel on page 13 4 Note the location of the four screws J that secure the hard disk drive Then pivot the drive bay assembly upward Figure 33 Pivoting the drive bay assembly Chapter 2 Installing or replacing hardware 35 5 Hold the hard disk drive and remove the four screws that secure the hard disk drive Then remove the hard disk drive from the drive bay assembly and disconnect the signal cable and the power cable from the rear of the hard disk drive to completely remove it from the chassis Figure 34 Removing the hard disk drive 6 Connect one end of the signal cable to the rear of the new hard disk drive and the other end to an available SATA connector on the system board See Locating parts on the system board on page 8 Then locate an available five wire power connector and connect it to the rear of the new hard disk drive Figure 35 Connecting a SATA hard disk drive 36 ThinkCentre User Guide 7 Position the new hard disk drive into the hard disk drive bay and align the screw
21. 69 70 70 70 70 70 71 71 73 Important safety information CAUTION Before using this manual be sure to read and understand all the related safety information for this product Refer to the information in this section and the safety information in the ThinkCentre Safety and Warranty Guide that you received with this product Reading and understanding this safety information reduces the risk of personal injury and damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http support lenovo com The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages Copyright Lenovo 2010 2011 iii iv ThinkCentre User Guide Chapter 1 Product overview This chapter provides information about the computer features specifications preinstalled software programs and locations of connectors components parts on the system board and internal drives This chapter contains the following topics e Features on page 1 This section provides information about the computer features e Specifications on page 3 This section lists the physical specifications for your computer e Software overview on page 4 This section provides information about the software programs provided with your computer e Locatio
22. Doctor for Rescue and Recovery The PC Doctor for Rescue and Recovery program is part of the Rescue and Recovery workspace on your Lenovo computer Use the PC Doctor for Rescue and Recovery program if you are unable to start the Windows operating system To run the PC Doctor for Rescue and Recovery program from the Rescue and Recovery workspace do the following 1 Turn off the computer 2 Repeatedly press and release the F11 key when turning on the computer When you hear beeps or see a logo screen release the F11 key The Rescue and Recovery workspace opens after a short delay 60 ThinkCentre User Guide 3 From the Rescue and Recovery workspace select Launch advanced Rescue and Recovery gt Diagnose hardware The PC Doctor for Rescue and Recovery program opens 4 Select the desired diagnostic test Then follow the instructions on the screen For additional information about running the PC Doctor for Rescue and Recovery program refer to the PC Doctor for Rescue and Recovery help system Note If you encounter failures that prevent you from gaining access to the Rescue and Recovery workspace you can run the PC Doctor for Rescue and Recovery program after using a rescue medium to recover the computer from failures and gaining access to the Rescue and Recovery workspace See Creating and using a rescue medium on page 48 PC Doctor for DOS You can also download the latest version of the PC Doctor for DOS diagnostic program fr
23. For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at http support microsoft com directory or you can contact the Customer Support Center Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services such as support for hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com Chapter 7 Getting information help and service 67 68 ThinkCentre User Guide Appendix A Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other
24. If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium a recovery repair diskette or recovery media you might not have the rescue device an internal hard disk drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Selecting a startup device on page 53 for detailed information about temporarily or permanently changing the startup device sequence For more information about the Setup Utility program see Chapter 4 Using the Setup Utility program on page 51 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use 50 ThinkCentre User Guide Chapter 4 Using the Setup Utility program You can use the Setup Utility program to view and change the configuration settings of your computer regardless of which operating system you are using However the operating system settings might override any similar settings in the Setup Utility program This chapter provides information about the following topics to help you use the Setup Utility program e Starting the Setup Utility program on page 51 e Viewing or changing settings on page 51 e Using passwords on page 51 e Enabli
25. able to the microprocessor fan connector on the system board See Locating parts on the system board on page 8 Chapter 2 Installing or replacing hardware 23 11 Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly Install the two screws to secure the heat sink fan duct Figure 20 Installing the heat sink fan duct What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 40 Replacing the microprocessor Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to replace the microprocessor CAUTION The heat sink and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect
26. all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 24 ThinkCentre User Guide 3 Remove the heat sink and fan assembly See Replacing the heat sink and fan assembly on page 21 Note Place the heat sink and fan assembly on its side so that the thermal grease on the bottom of it does not get in contact with anything 4 Lift the small handle J and open the retainer J to access the microprocessor H ca Figure 21 Accessing the microprocessor 5 Lift the microprocessor straight up and out of the microprocessor socket as shown in Figure 22 Removing the microprocessor on page 26 Notes a Your microprocessor and socket might look different from the one illustrated b Note the orientation of the microprocessor in the socket You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches J on the microprocessor This is important when installing the new microprocessor on t
27. an assoni Replacing the microprocessor Replacing the power supply assembly Replacing the optical drive Replacing the hard disk drive Replacing the front fan assembly Replacing the USB keyboard or mouse Completing the parts replacement Obtaining device drivers Basic security features Integrated cable lock Padlock Password protection Erasing a lost or forgotten password clearing CMOS wip te wed ke g opine 2s Chapter 3 Recovery information Creating and using recovery media Creating recovery media Copyright Lenovo 2010 2011 Ro aA A O ON 11 11 11 11 12 13 14 15 18 20 21 24 27 31 34 37 39 40 41 41 42 43 43 43 45 45 45 Using recovery media de RS ye Performing backup and recovery operations Performing a backup operation Performing a recovery operation Using the Rescue and Recovery workspace Creating and using a rescue medium Creating a rescue medium Using a rescue medium i Installing or reinstalling device drivers Solving recovery problems Chapter 4 Using the DRP ND program Starting the Setup Utility t program Viewing or changing settings Using passwords Password considerations Power on password Administrator password wp Setting changing or deleting a password Enabling or disabling a device Selecting a startup device Selecting a temporary startup sevice Viewing or rpg the R device sequence MS tas Exiting the Set
28. applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works e On the Windows XP operating system you can use Product Recovery discs to restore your computer to the factory default settings perform a custom factory recovery or perform other rescue and recovery operations such as rescuing individual files You will be given the option to enter the Rescue and Recovery workspace and choose from a variety of recovery operations Attention When you use Product Recovery discs to restore the computer to the factory default settings all the files currently on the hard disk drive will be deleted and replaced by the factory default settings During the restore process you will be given the option to save one or more files currently on the hard disk drive to other media before the data is deleted To use Product Recovery discs on the Windows XP operating system do the following 1 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 2 Insert the boot disc into the optical drive 3 Select the optical drive with the boot disc as the startup device and press Enter After a short delay the Rescue and Recovery workspace opens 4 On the Rescue and Recovery menu click Restore your system 5 Follow the instructions on the screen Insert the appropriate Product Reco
29. at sink and fan assembly 21 keyboard 39 microprocessor 24 mouse 39 optical drive 31 power supply assembly 27 Rescue and Recovery 45 workspace Rescue and Recovery 48 Rescue and Recovery workspace 48 resources information 63 S safety iii safety information 64 security cable lock 42 enabling or disabling 52 features 2 41 padlock 43 selecting startup device 53 temporary startup device 53 serial port 8 service and help 65 getting 63 Lenovo Customer Support Center 66 services other 66 purchasing additional 67 Set Administrator Password 52 Set Power On Password 52 settings changing 51 viewing 51 Setup Utility program 51 Setup Utility program exiting 54 Setup Utility program starting 51 software recovering 45 software overview 4 solving recovery problems 50 starting the Setup Utility program 51 startup device 53 sequence changing 53 temporary selecting 53 static sensitive devices handling 11 system management 2 programs 55 system board connectors 9 locating parts 8 location 8 system board components and drives accessing 14 T television output notice 70 temporary startup device 53 the BIOS updating flashing 55 56 ThinkVantage Productivity Center 64 trademarks 70 troubleshooting basic 59 troubleshooting diagnostic programs 59 U updating flashing the BIOS 55 system programs 55 updating flashing the BIOS 56 USB connector 8 using a rescue medium creating and 48 diagnostic
30. before removing the computer cover Chapter 2 Installing or replacing hardware 21 To replace the heat sink and fan assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Remove the front bezel See Removing and reinstalling the front bezel on page 13 4 Pivot the drive bay assembly upward Remove the two screws that secure the heat sink fan duct and then lift the heat sink fan duct up to remove it from the chassis Figure 18 Removing the heat sink fan duct 5 Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board See Locating parts on the system board on page 8 6 Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board a Partially remove screw then fully remove screw and then fully remove screw b Partially remove screw E then fully remove screw and then fully remove screw E Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink and fan assembly 22 ThinkCentre User Guide
31. cable lock or a padlock See Integrated cable lock on page 42 or Padlock on page 43 5 Remove the two screws that secure the computer cover and slide the computer cover to the rear to remove it Figure 6 Removing the computer cover 12 ThinkCentre User Guide Removing and reinstalling the front bezel Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to remove and reinstall the front bezel To remove and reinstall the front bezel do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer Carefully lay the front bezel aside without disconnecting the power switch and light emitting diode LED assembly cable Figure 7 Removing the front bezel Chapter 2 Installing or replacing hardware 13 4 To reinstall the front bezel a
32. ce drivers make sure that you have a preinstalled operating system and the documentation and software media for the device Device drivers for factory installed devices are located on the computer hard disk drive usually drive C in the SWTOOLS DRIVERS subdirectory The latest device drivers for factory installed devices are also available at http support lenovo com Other device drivers are on the software media that come with individual devices To install or reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the APPS folder Within the APPS folder there are several subfolders named for various applications installed in your computer 4 Open the appropriate application subfolder 5 In the application subfolder look for a SETUP EXE file or other appropriate EXE files for setup Double click the file and follow the instructions on the screen to complete the installation Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 48 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings See Creating and using recovery media on page 45 Note
33. chnologies such as e Lenovo ThinkVantage Toolbox e Password Manager available on some models e Power Manager e Product Recovery e Rescue and Recovery e System Update To access the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools Copyright Lenovo 2010 2011 63 ThinkVantage Productivity Center Note The ThinkVantage Productivity Center program is only available on computers preinstalled with the Windows Vista operating system or the Windows XP operating system from Lenovo The ThinkVantage Productivity Center program contains information sources and tools designed to make computing easy and secure It provides easy access to various technologies such as e Client Security Solution available on some models e Power Manager e Product Recovery e Rescue and Recovery e System Update To access the ThinkVantage Productivity Center program click Start gt All Programs gt ThinkVantage gt Productivity Center Lenovo Welcome Note The Lenovo Welcome program is only available on computers preinstalled with the Windows 7 operating system or the Windows Vista operating system from Lenovo The Lenovo Welcome program introduces some innovative built in features of Lenovo to you and guides you through some important setup tasks to help you make the most of your computer Access Help The Access Help information system provides information about getting started doing basic
34. ckup operation options Then follow the instructions on the screen to complete the backup operation e To perform a backup operation using the Rescue and Recovery program on the Windows Vista operating system or the Windows XP operating system do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Rescue and Recovery The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click Launch advanced Rescue and Recovery gt Back up your hard drive and select backup operation options 3 Follow the instructions on the screen to complete the backup operation Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program on different operating systems e To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation e To perform a recovery operation using the Rescue and Recovery program on the Windows Vista operating system or the Windows XP operating s
35. ctions from other layers of software into electrical signals that the computer hardware can execute You can use the Setup Utility program to view or change the configuration settings of your computer See Chapter 4 Using the Setup Utility program on page 51 for detailed information Your computer system board has a module called electrically erasable programmable read only memory EEPROM also referred to as flash memory You can easily update the POST the BIOS and the Setup Utility program by starting your computer with a system program update disc or running a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http www lenovo com Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image known as an ISO image with the system program updates to create a system program update disc Go to http support lenovo com To update flash the BIOS from a disc do the following 1 Tur
36. d Exit b If you want to return to the default settings press F9 or select Exit gt Load Optimal Defaults Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Then you can do one of the following e f you want to save the new settings and exit the Setup Utility program press F10 Otherwise your changes will not be saved e f you do not want to save the new settings select Exit gt Discard Changes and Exit e f you want to return to the default settings press F9 or select Exit gt Load Optimal Defaults 54 ThinkCentre User Guide Chapter 5 Updating system programs This chapter provides information about updating the POST and BIOS and how to recover from a POST and BIOS update failure This chapter contains the following topics e Using system programs on page 55 e Updating flashing the BIOS from a disc on page 55 e Updating flashing the BIOS from your operating system on page 56 e Recovering from a POST and BIOS update failure on page 56 Using system programs System programs are the basic layer of software built into your computer System programs include the POST the BIOS and the Setup Utility program The POST is a set of tests and procedures that are performed each time you turn on your computer The BIOS is a layer of software that translates instru
37. d will not be displayed in the system configuration USB Setup Use this option to set up USB connectors To enable or disable a device do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 51 2 From the Setup Utility program main menu select Devices 3 Depending on the device you want to enable or disable do one of the following e Select ATA Drives Setup gt SATA Controller to enable or disable the devices connected to the SATA connectors on the system board e Select USB Setup and follow the instructions on the screen to enable or disable the USB connector s of your choice 4 Select the desired settings and press Enter 5 Press Esc to return to the Setup Utility program main menu You might have to press Esc several times 6 Press F10 to save the new settings and exit the Setup Utility program Notes a If you do not want to save the new settings select Exit gt Discard Changes and Exit b If you want to return to the default settings press F9 or select Exit gt Load Optimal Defaults Selecting a startup device If your computer does not start up from a device such as a hard disk drive or the disc in an optical drive as expected do one of the following to select the desired startup device Selecting a temporary startup device This section provides instructions on how to select a temporary startup device You can use the instructions in this section to start up
38. determining a hardware problem and deciding what action is necessary to solve the problem e Hardware repair If the problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs that apply to your hardware available The following items are not covered by the warranty Replacement or use of parts not manufactured for or by Lenovo or non warranted Lenovo parts Identification of software problem sources Configuration of the BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms You must retain your proof of purchase to obtain warranty service For a list of the Lenovo Support phone numbers for your country or region go to http support lenovo com and click Support phone list or refer to the ThinkCentre Safety and Warranty Guide that is provided with your computer Note The service and support phone numbers are subject to change without notice If the number for your country or region is not provided contact your Leno
39. ector H Serial port EJ VGA monitor connector EJ USB connectors 4 E Microphone connector J Audio line out connector Connector Audio line in connector Audio line out connector Ethernet connector ASS E Audio line in connector EJ PCI Express x16 graphics card slot EQ PC Express x1 card slot EQ PCI card slots 2 Ethernet connector Personal System 2 PS 2 keyboard and mouse connector available on some models Description Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the device and the audio line in connector of the computer Used to send audio signals from the computer to external devices such as powered stereo speakers speakers with built in amplifiers headphones multimedia keyboards the audio line in connector on a stereo system or other external recording devices Used to attach an Ethernet cable for a local area network LAN Note To operate the computer within FCC Class B limits use a Category 5 Ethernet cable Chapter 1 Product overview 7 Connector Description Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech recognition software Serial port Used to attach an external modem a serial printer or other devices that use a 9 pin serial port
40. eeds Online Books folder The Online Books folder preinstalled on your computer contains the ThinkCentre User Guide which provides information about your computer to help you set up use and maintain your computer It requires no Internet access to view the publication To view the publication click Start gt All Programs gt Online Books gt Online Books then double click the publication for your computer The publication is also available on the Lenovo Support Web site at http support lenovo com Notes 1 The publication is in PDF version To view the publication you need to have the Adobe Reader program preinstalled on your computer If the Adobe Reader program has not been installed on your computer a message will be displayed when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publication is available in other languages on the Lenovo Support Web site at http support lenovo com 3 If you want to install a different language version of the Adobe Reader program rather than the version preinstalled on your computer download the desired language version from the Adobe Web site at http www adobe com Lenovo ThinkVantage Tools Note The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating system from Lenovo The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various te
41. em management features e Ability to store the power on self test POST hardware test results e Advanced Configuration and Power Interface ACPI e Automatic power on startup e Desktop Management Interface DMI e Intel Trusted Execution Technology TXT e Preboot Execution Environment PXE e System Management SM Basic Input Output System BIOS and SM software e Wake on LAN WOL e Windows Management Instrumentation WMI WMI is the infrastructure for management data and operations on Windows operating systems Input Output I O features e 9 pin serial port one standard and one optional e Ethernet connector e Six Universal Serial Bus USB connectors two USB connectors on the front panel and four USB connectors on the rear panel e Three audio connectors on the rear panel audio line in connector audio line out connector and microphone connector e Two audio connectors on the front panel headphone connector and microphone connector e VGA monitor connector on the rear panel For more information refer to Locating connectors controls and indicators on the front of your computer on page 6 and Locating connectors and parts on the rear of your computer on page 7 Expansion e One hard disk drive bay e One optical drive bay e One PCI Express x1 card slot e One PCI Express x16 graphics card slot e One slim card reader drive bay e Two PCI card slots Power supply Your computer comes with one of the fo
42. eplacing hardware on page 11 for instructions on how to install or replace internal drives for your computer Chapter 1 Product overview 9 Figure 5 Drive bay locations on page 10 shows the locations of the drive bays in your computer ZT ama Figure 5 Drive bay locations Bay 1 Optical drive bay with an optical drive installed H Bay 2 Slim card reader drive bay EJ Bay 3 SATA hard disk drive bay 10 ThinkCentre User Guide Chapter 2 Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer This chapter contains the following topics e Handling static sensitive devices on page 11 e Installing or replacing hardware on page 11 e Obtaining device drivers on page 41 e Basic security features on page 41 Handling static sensitive devices Do not open the static protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part Static electricity although harmless to you can seriously damage computer components and parts When you handle computer parts and components take these precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always carefully handle the parts and other computer components Handle PCI cards memory modu
43. ete the replacement go to Completing the parts replacement on page 40 Completing the parts replacement After completing the installation or replacement for all parts you need to reinstall the computer cover and reconnect cables To reinstall the computer cover and reconnect cables to your computer do the following 1 Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Locating components on page 8 for the locations of the various components in your computer Make sure that all the internal cables are routed properly to avoid interference with lowering the drive bay assembly and closing the computer cover Keep the cables clear of the hinges and sides of the chassis 3 Lower the drive bay assembly See Accessing the system board components and drives on page 14 4 If you have removed the front bezel reinstall it 40 ThinkCentre User Guide 5 Position the computer cover on the chassis so that the rail guides on the computer cover engage the rails on the chassis Then slide the computer cover to the front of the computer until it snaps into position and is closed Then install the two screws to secure the computer cover Figure 40 Reinstalling the computer cover 6 Lock the computer cover if you have a computer cover lock See Integrated cable lock on page 42 or Padlock on page 43 7 Reconnect the power cord
44. from any startup device Note Not all discs and hard disk drives are bootable To select a temporary startup device do the following 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 Select the desired startup device on the Startup Device Menu and press Enter Note Selecting a startup device on the Startup Device Menu does not permanently change the startup device sequence Viewing or changing the startup device sequence This section provides instructions on how to view or permanently change the configured startup device sequence To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 51 Chapter 4 Using the Setup Utility program 53 2 Select Startup gt Primary Boot Sequence Read the information displayed on the right side of the screen 3 Select the first boot device second boot device and so on 4 Press Esc to return to the Startup menu Then select the devices for the Automatic Boot Sequence and Error Boot Sequence 5 Press Esc to return to the Setup Utility program main menu You might have to press Esc several times 6 Press F10 to save the new settings and exit the Setup Utility program Notes a If you do not want to save the new settings select Exit gt Discard Changes an
45. he system board c Touch only the edges of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Chapter 2 Installing or replacing hardware 25 Figure 22 Removing the microprocessor 6 Make sure that the small handle is in the raised position 7 Remove the new microprocessor J from the protective cover J that protects the gold contacts of the new microprocessor 8 Hold the new microprocessor by the edges and align the notches on it with the tabs in the microprocessor socket or align the small triangle on one corner of the microprocessor with the corresponding beveled corner of the microprocessor socket 9 Lower the new microprocessor straight down into the microprocessor socket on the system board 10 Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket 11 Reinstall the heat sink and fan assembly See Replacing the heat sink and fan assembly on page 21 12 Reinstall any parts and reconnect any cables that have been removed or disconnected What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 40 26 ThinkCentre User Guide Replacing the power supply assembly Attention D
46. hooting on page 59 e Diagnostic programs on page 60 e Cleaning an optical mouse on page 61 Basic troubleshooting The following table provides some basic information to help you troubleshoot your computer problems Note If you cannot solve the problem after doing the basic troubleshooting have the computer serviced Refer to the ThinkCentre Safety and Warranty Guide that came with your computer for the safety and warranty information and the list of service and support telephone numbers You can also get the latest service and support telephone numbers and a PDF version of the ThinkCentre Safety and Warranty Guide from the Lenovo Support Web site at http support lenovo com a a The computer does not start Verify that when you press the power switch The power cord is correctly connected to the rear of the computer and to a working electrical outlet The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that e The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer If your computer has a PCI graphics card installed be sure to use the monitor connector on the graphics card rather than the integrated one on the system board The monitor power cord is correctly connected to the monitor and to a working elec
47. hown Figure 10 Lowering the drive bay assembly Installing or replacing a PCI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com Chapter 2 Installing or replacing hardware 15 This section provides instructions on how to install or replace a PCI card Your computer has two standard PCI card slots one PCI Express x1 card slot and one PCI Express x16 graphics card slot See Locating parts on the system board on page 8 To install or replace a PCI card do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Do one of the following e f you are replacing a PCI card remove the screw that secures the old PCI card and release the old PCI card from the PCI card slot Then carefully remove the old PCI card from the chassis as shown in Removing the PCI card Notes a If there are any cables between the PCI card and the system board note the cable routing and then disconnect the cables b If the PCI card is sec
48. isk drive on page 34 What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 40 Replacing the USB keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com Chapter 2 Installing or replacing hardware 39 This section provides instructions on how to replace the USB keyboard or mouse To replace the USB keyboard or mouse do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets 2 Disconnect the cable of the old USB keyboard or mouse from the computer 3 Connect the cable of the new USB keyboard or mouse to one of the USB connectors on the computer Depending on where you want to connect the new USB keyboard or mouse see Locating connectors controls and indicators on the front of your computer on page 6 or Locating connectors and parts on the rear of your computer on page 7 S Figure 39 Connecting the USB keyboard or mouse What to do next e To work with another piece of hardware go to the appropriate section e To compl
49. ity slot at the rear of your computer and is operated with a key The cable lock also locks the computer cover See Figure 41 Installing an integrated cable lock on page 42 This is the same type of lock used with many notebook computers You can order an integrated cable lock from Lenovo by searching for Kensington at http support lenovo com Note Make sure that the integrated cable lock you installed does not interfere with other computer cables WU Hil ie i i A Figure 41 Installing an integrated cable lock 42 ThinkCentre User Guide Padlock Your computer is equipped with a padlock loop so that the computer cover cannot be removed when a padlock is installed Figure 42 Installing a padlock Password protection To deter unauthorized use of your computer you can use the Setup Utility program to set a password When you turn on your computer you are prompted to type the password The computer cannot be used until a valid password is typed in Refer to Chapter 4 Using the Setup Utility program on page 51 for more information Erasing a lost or forgotten password clearing CMOS This section provides instructions on how to erase a lost or forgotten password such as a user password To erase a lost or forgotten password do the following 1 Remove all media from the drives and turn off all attached devices and the comp
50. ive 3 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue medium you have created e If you have created a rescue medium using a disc use the following instructions to use the rescue medium 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 On the Startup Device Menu select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 On the Startup Device Menu select the USB hard disk drive as the first boot device and press Enter The rescue medium starts When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Chapter 3 Recovery information 49 Installing or reinstalling device drivers Before installing or reinstalling devi
51. lenovo ThinkCentre User Guide o Thinktentre Machine Types 0804 0809 0811 0822 0825 0828 0830 0833 0837 0843 0845 0847 and 0849 Note Before using this information and the product it supports be sure to read and understand the ThinkCentre Safety and Warranty Guide and Appendix A Notices on page 69 Second Edition September 2011 Copyright Lenovo 2010 2011 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Important safety information Chapter 1 Product overview Features Specifications Software overview Software provided with your Windows operating system Locations Locating connectors conas p indicators on the front of your computer Locating connectors and parts on the rear ot your computer Locating components Locating parts on the system hoard Locating internal drives Chapter 2 Installing or replacing hardware ee Handling static sensitive devices Installing or replacing hardware Installing external options Removing the computer cover Removing and reinstalling the front Bezel Accessing the eee board components and drives Ue 25 fs wg Installing or epiaeng a PCI cand Installing or replacing a memory module Replacing the battery Replacing the heat sink and f
52. les system boards and microprocessors by the edges Never touch exposed circuitry e Prevent others from touching the parts and other computer components e Before you replace a new part touch the static protective package containing the new part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity from the package and your body e Remove the new part from the static protective package and directly install it in the computer without placing it on any other surface If it is hard for you to do this in your specific situation place the static protective package of the new part on a smooth level surface and then place the new part on the static protective package e Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer by adding memory modules PCI cards or drives and maintain your computer by replacing the failing hardware Notes 1 Use only computer parts provided by Lenovo 2 When installing or replacing an option use the appropriate instructions in this section along with the instructions that come with the option Installing external options You can install external options to your computer such as external speakers a printer or a scanner For so
53. les that have been removed or disconnected 7 Reinstall the computer cover and reconnect the power cords for the computer and monitor See Completing the parts replacement on page 40 8 Turn on the computer and then insert the POST and BIOS update flash update disc into the optical drive The recovery session begins The recovery session will take two to three minutes During this time you will hear a series of beeps 9 After the recovery session is completed there will be no video the series of beeps will end and the system will automatically turn off 10 Repeat step 1 through step 4 11 Move the jumper back to the standard position pin 1 and pin 2 56 ThinkCentre User Guide 12 Reinstall any parts and reconnect any cables that have been removed or disconnected 13 Reinstall the computer cover and reconnect power cords and all other external cables See Completing the parts replacement on page 40 14 Turn on the computer and remove the disc from the optical drive Chapter 5 Updating system programs 57 58 ThinkCentre User Guide Chapter 6 Troubleshooting and diagnostic programs This chapter provides information about some basic troubleshooting and diagnostic programs If your computer problem is not described in this chapter see Chapter 7 Getting information help and service on page 63 for additional troubleshooting resources This chapter contains the following topics e Basic troubles
54. lign the other three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis then pivot the front bezel inward until it snaps into position Figure 8 Reinstalling the front bezel 5 Go to Completing the parts replacement on page 40 Accessing the system board components and drives Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to access the system board components and drives To access the system board components and drives do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover to access the system board components See Removing the computer cover on page 12 3 Remove the front bezel 14 ThinkCentre User Guide 4 Pivot the drive bay assembly upward to access all the internal drives cables and other components Figure 9 Pivoting the drive bay assembly upward 5 To lower the drive bay assembly press the drive bay assembly clip J inward and pivot the drive bay assembly downward as s
55. llowing power supplies e 240 watt universal input power supply Security features e A power on password and an administrator password to deter unauthorized use of your computer e Computrace e Cover presence switch also called intrusion switch available in some models e Enabling or disabling SATA devices 2 ThinkCentre User Guide e Enabling or disabling the serial port e Enabling or disabling USB connectors e Keyboard with fingerprint reader shipped with some models e Startup sequence control e Startup without keyboard or mouse e Support for the addition of an integrated cable lock Kensington lock See Integrated cable lock on page 42 for more information e Support for the addition of a padlock see Padlock on page 43 for more information Preinstalled software programs Your computer is preinstalled with some software programs to help you work more easily and securely For more information see Software overview on page 4 Preinstalled operating system Your computer is preinstalled with one of the following operating systems e Microsoft Windows 7 e Microsoft Windows Vista e Microsoft Windows XP Professional preinstalled through downgrade rights in Windows 7 Professional or Windows Vista Business Operating system s certified or tested for compatibility varies by model type e Linux Specifications This section lists the physical specifications for your computer Dimensi
56. me and configuration information for built in features The battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Before performing the following procedure be sure to read and understand the information about replacing and disposing of the battery in the Batteries and Lithium battery notice sections of the ThinkCentre Safety and Warranty Guide To replace the battery do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Pivot the drive bay assembly upward See Accessing the system board components and drives on page 14 4 Locate the battery See Locating parts on the system board on page 8 5 Remove any parts and disconnect any cables that might prevent your access to the battery 20 ThinkCentre User Guide 6 Remove the old battery Figure 16 Removing the old battery 7 Install the new battery Figure 17 Installing the new ba
57. me external options you must install additional software in addition to making the physical connection When you install an external option see Locating connectors controls and indicators on the front of your computer on page 6 and Locating connectors and parts on the rear of your computer on page 7 to Copyright Lenovo 2010 2011 11 identify the required connector Then use the instructions that come with the option to help you make the connection and install software or device drivers that are required for the option Removing the computer cover Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to remove the computer cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove the computer cover do the following 1 Remove all media from the drives Then turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cord Input Output cables and all other cables that are connected to the computer 4 Remove any locking device that secures the computer cover such as an integrated
58. n assembly See Replacing the hard disk drive on page 34 6 Remove the heat sink fan duct See Figure 18 Removing the heat sink fan duct on page 22 Chapter 2 Installing or replacing hardware 37 7 Note the cable routing and disconnect the front fan assembly cable from the system fan connector on the system board See Locating parts on the system board on page 8 8 The front fan assembly is attached to the chassis by four rubber mounts Remove the front fan assembly by cutting the rubber mounts and lifting the front fan assembly out of the chassis Figure 37 Removing the front fan assembly 38 ThinkCentre User Guide 9 Install the new front fan assembly by aligning the new rubber mounts that came with the new front fan assembly with the corresponding holes in the chassis and then push the rubber mounts through the holes Then carefully pull on the tips of the rubber mounts from the bottom until the new front fan assembly is secured in place Note The new front fan assembly will have four new rubber mounts attached Figure 38 Installing the front fan assembly 10 Connect the new front fan assembly cable to the system fan connector on the system board See Locating parts on the system board on page 8 11 Reinstall the heat sink fan duct See Figure 20 Installing the heat sink fan duct on page 24 12 Reinstall the hard disk drive See Replacing the hard d
59. n off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 On the Startup Device Menu select the desired optical drive as the startup device Then insert the disc into this optical drive and press Enter The update begins 4 When prompted to change the serial number it is suggested that you do not make this change by pressing N However if you do want to change the serial number press Y then type in the serial number and press Enter Copyright Lenovo 2010 2011 55 5 When prompted to change the machine type and model it is suggested that you do not make this change by pressing N However if you do want to change the machine type and model press Y then type in the machine type and model and press Enter 6 Follow the instructions on the screen to complete the update After the update is completed remove the disc from the optical drive Updating flashing the BIOS from your operating system Note Because Lenovo makes constant improvements to its Web sites the Web page contents are subject to change without notice including the contents referenced in the following procedure To update flash the BIOS from your operating system do the following 1 Go to http support lenovo com 2 Do the following to locate the downloadable files for your machine type a In the Enter a product number field type your machine type and click G
60. ng or disabling a device on page 52 e Selecting a startup device on page 53 e Exiting the Setup Utility program on page 54 Starting the Setup Utility program This section provides instructions on how to start the Setup Utility program To start the Setup Utility program do the following 1 Make sure your computer is turned off 2 Repeatedly press and release the F1 key when turning on the computer When you hear multiple beeps or see a logo screen release the F1 key The Setup Utility program opens Note If a password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords on page 51 Viewing or changing settings The Setup Utility program menu lists various items about the system configuration settings To view or change the settings start the Setup Utility program See Starting the Setup Utility program on page 51 Then follow the instructions on the screen When working with the Setup Utility program you must use the keyboard The keys used to perform various tasks are displayed at the bottom of each screen Using passwords By using the Setup Utility program you can set a password to prevent unauthorized access to your computer and data The following options are available to help you set a power on password or an administrator password e Set Power On Password e Set Administrator Password You d
61. ns on page 6 This section provides information to help you locate your computer connectors components parts on the system board and internal drives Features This section provides information about the computer features System information The following information covers a variety of models For information about your specific model use the Setup Utility program See Chapter 4 Using the Setup Utility program on page 51 Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type e Intel Celeron microprocessor e Intel Core 2 microprocessor e Intel Pentium microprocessor Memory module s e Supports up to two double data rate 3 dual inline memory modules DDR3 DIMMs Internal drives e Card reader available in some models e Optical drive e Serial Advanced Technology Attachment SATA hard disk drive Video subsystem e Integrated graphics card functioning through a Video Graphics Array VGA connector e Peripheral Component Interconnect PCI Express x16 graphics card slot on the system board for a discrete graphics card Audio subsystem e Integrated high definition HD audio e Headphone connector and microphone connector on the front panel e Audio line in connector audio line out connector and microphone connector on the rear panel Copyright Lenovo 2010 2011 1 Connectivity e 10 100 1000 Mbps integrated Ethernet controller Syst
62. o Completing the parts replacement on page 40 Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to install or replace a memory module Your computer has two memory slots for installing or replacing DDR3 SDRAM DIMMs that provide up to a maximum of 4 GB of system memory When installing or replacing a memory module use 1 GB or 2 GB DDR3 SDRAM DIMMs in any combination up to a maximum of 4 GB of system memory To install or replace a memory module do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Lay the computer on its side for easier access to the system board 18 ThinkCentre User Guide 4 Locate the memory slots on the system board See Locating parts on the system board on page 8 5 Remove any parts and disconnect any cables that might prevent your access to the memory slots 6 Do one of the following e If you are replacing a memory
63. o b Click Downloads and drivers c Select BIOS from the Refine results drop down list box to easily locate all the BIOS related links d Click the BIOS update link 3 Click the TXT file that contains the instructions for updating flashing the BIOS from your operating system 4 Print these instructions This is very important because these instructions will not be displayed on the screen after the download begins 5 Follow the printed instructions to download extract and install the update Recovering from a POST and BIOS update failure If the power to your computer is interrupted while the POST and BIOS is being updated your computer might not restart correctly If this happens perform the following procedure which is commonly called Boot block Recovery 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 8 4 Remove any parts and disconnect any cables that might prevent your access to the Clear CMOS Recovery jumper 5 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 6 Reinstall any parts and reconnect any cab
64. o download the PC Doctor for DOS diagnostic program from http support lenovo com See PC Doctor for DOS on page 61 for detailed information 2 If you are unable to isolate and repair the problem yourself after running the programs save and print the log files created by the programs You will need the log files when you speak to a Lenovo technical support representative Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer improve computing security diagnose computer problems get familiar with the innovative technologies provided by Lenovo and get more information about your computer You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices diagnose computer problems create bootable diagnostic media update system drivers and view system information e To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt System Health and Diagnostics Follow the instructions on the screen e To run the Lenovo ThinkVantage Toolbox program on the Windows Vista operating system or the Windows XP operating system click Start gt All Programs gt ThinkVantage gt Lenovo ThinkVantage Toolbox Follow the instructions on the screen For additional information about running the Lenovo ThinkVantage Toolbox program refer to the Lenovo ThinkVantage Toolbox help system PC
65. o not have to set a password to use your computer However using a password improves computing security If you decide to set a password read the following sections Copyright Lenovo 2010 2011 51 Password considerations A password can be any combination of up to 16 1 to 16 alphabetic and numeric characters For security reasons it is recommended to use a strong password that cannot be easily compromised To set a strong password use the following guidelines Note The Setup Utility program passwords are not case sensitive e Have at least eight characters in length e Contain at least one alphabetic character and one numeric character e Not be your name or your user name e Not be a common word or a common name e Be significantly different from your previous passwords Power on password After you have set a power on password using the Set Power On Password option a password prompt is displayed each time you turn on the computer You cannot use the computer until a valid password is typed in For more information about how to set a password see Setting changing or deleting a password on page 52 Administrator password The Set Administrator Password option enables you to set an administrator password which deters unauthorized users from changing configuration settings If you are responsible for maintaining the settings of several computers you might want to set an administrator password For more information about ho
66. o not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to replace the power supply assembly Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety and proper Underwriters Laboratories UL certification CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Remove the front bezel See Removing and reinstalling the front bezel on page 13 Chapter 2 Installing
67. oftware provided with your Windows operating system This section provides information about the software provided with your Windows operating system Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer Software programs provided with your computer might vary depending on your model type and preinstalled operating system Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely For more information see Lenovo ThinkVantage Tools on page 63 Note The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating system from Lenovo ThinkVantage Productivity Center The ThinkVantage Productivity Center program guides you to a host of information sources and tools to help you set up understand and maintain your computer and enhance your computer performance For more information see ThinkVantage Productivity Center on page 64 Note The ThinkVantage Productivity Center program is only available on computers preinstalled with the Windows Vista operating system or the Windows XP operating system from Lenovo Lenovo Welcome The Lenovo Welcome program introduces some innovative built in features of Lenovo to you and guides you through s
68. om http support lenovo com The PC Doctor for DOS diagnostic program runs independently of the Windows operating system Use the PC Doctor for DOS diagnostic program if you are unable to start the Windows operating system You can run the PC Doctor for DOS diagnostic program from a diagnostic disc that you Created Creating a diagnostic disc This section provides instructions on how to create a diagnostic disc To create a diagnostic disc do the following 1 Download a self starting bootable disc image known as an ISO image of the diagnostic program from http support lenovo com 2 Use any disc burning software to create a diagnostic disc with the ISO image Running the diagnostic program from the diagnostic disc This section provides instructions on how to run the diagnostic program from the diagnostic disc that you created To run the diagnostic program from the diagnostic disc that you created do the following 1 Make sure your computer is turned off 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 Insert the diagnostic disc into the optical drive 4 Select the optical drive with the diagnostic disc as the startup device and press Enter The diagnostic program opens 5 Follow the instructions on the screen to run the desired diagnostic test For additional help press the F1 key 6 Remove the diagnostic disc from the optical dri
69. ome important setup tasks to help you make the most of your computer Note The Lenovo Welcome program is only available on computers preinstalled with the Windows 7 operating system or the Windows Vista operating system from Lenovo 4 ThinkCentre User Guide Product Recovery The Product Recovery program enables you to restore the contents of the hard disk drive to the factory default settings ThinkVantage Rescue and Recovery The ThinkVantage Rescue and Recovery program is a one button recovery and restore solution that includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system Password Manager The Password Manager program automatically captures and fills in authentication information for Windows applications and Web sites Note The Password Manager program is only available on computers preinstalled with the Windows 7 operating system from Lenovo ThinkVantage Client Security Solution The ThinkVantage Client Security Solution CSS program helps you protect your information including vital security information like passwords encryption keys and electronic credentials while guarding against unauthorized user access to data Note The ThinkVantage Client Security Solution program is only available on computers preinstalled with the Windows Vista operating system or the Windows XP operating system from Lenovo
70. ons Width 99 mm 3 9 inches Height 335 mm 13 19 inches Depth 382 mm 15 04 inches Weight Maximum configuration as shipped 6 6 kg 14 55 Ib Environment e Air temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 60 C 40 F to 140 F in original shipping package Storage 10 C to 60 C 14 F to 140 F without package e Humidity Operating 20 to 80 non condensing Non operating 20 to 90 non condensing e Altitude 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual This list is subject to change To determine if an operating system has been certified or tested for compatibility check the Web site of the operating system vendor Chapter 1 Product overview 3 Operating 50 to 10 000 ft 15 2 to 3 048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input e Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 115 V ac High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 230 V ac Software overview The computer comes with a preinstalled operating system and several preinstalled applications S
71. or for Rescue and Recovery diagnostic program after using a rescue medium to recover the computer from failures and gaining access to the Rescue and Recovery workspace Creating a rescue medium This section provides instructions on how to create a rescue medium on different operating systems e To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium e To create a rescue medium on the Windows Vista operating system or the Windows XP operating system do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Create Recovery Media The Create Rescue and Recovery Media window opens 2 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk dr
72. or replacing hardware 27 4 Pivot the drive bay assembly upward remove the two screws that secure the heat sink fan duct and then lift the heat sink fan duct out of the chassis Figure 23 Removing the heat sink fan duct 5 Disconnect the power supply assembly cables from all drives and from the 24 pin power connector and 4 pin power connector on the system board See Locating parts on the system board on page 8 Note You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis Make sure that you note the cable routing before disconnecting the cables 28 ThinkCentre User Guide 6 At the rear of the computer remove the three screws that secure the power supply assembly Press the power supply clip J downward to release the power supply assembly and then slide the power supply assembly to the front of the computer Lift the power supply assembly out of the computer Figure 24 Removing the power supply assembly 7 Make sure that the new power supply assembly is the correct replacement Some power supply assemblies automatically sense the voltage or accept universal input some power supply assemblies are voltage specific and some power supply assemblies have a voltage selection switch If your power supply assembly has a voltage selection switch make sure that you set the voltage selection switch to match the voltage available at your electrical
73. our computer Figure 1 Front connector control and indicator locations on page 6 shows the locations of the connectors controls and indicators on the front of your computer LLL LLL LLL A Figure 1 Front connector control and indicator locations Optical drive eject close button H USB connector E Power switch EJ Microphone connector EJ Hard disk drive activity indicator Headphone connector E Power indicator E USB connector 6 ThinkCentre User Guide Locating connectors and parts on the rear of your computer Figure 2 Rear connector and part locations on page 7 shows the locations of the connectors and parts on the rear of your computer Some connectors on the rear of your computer are color coded to help you determine where to connect the cables on your computer Jm jose lo8os lo8o O20 O20 O20 lasto Poo 02090 202090 202000 versione 80k 00090 02090 000002 0O00 OROSO Xe Xe Key Xe 1 Xe xe xX rei ooo Ke ta Ke Ke Ke a SO D o o OR fo Ke a Ke Of a Ok xe Xe Xe 50 O 6 O O20 y YS OLOO O BB O80 LOL6R a a 1 iT op O O OQ Q5Q505050 828029080 BORO O20202 i F Auer Figure 2 Rear connector and part locations EJ Power cord conn
74. outlet If necessary use a ballpoint pen to slide the voltage selection switch to the correct position e If the voltage supply range in your local country or region is 100 127 V ac set the voltage selection switch to 115 V e If the voltage supply range in your local country or region is 200 240 V ac set the voltage selection switch to 230 V Chapter 2 Installing or replacing hardware 29 8 Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the rear of the chassis Then install the three screws to secure the new power supply assembly in place Note Use only screws provided by Lenovo Figure 25 Installing the power supply assembly 9 Connect the new power supply assembly cables to all drives and the system board See Locating parts on the system board on page 8 30 ThinkCentre User Guide 10 Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with the corresponding holes in the heat sink and fan assembly Then install the two screws to secure the heat sink fan duct in place Figure 26 Installing the heat sink fan duct What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on
75. page 40 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to replace the optical drive To replace the optical drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Remove the front bezel See Removing and reinstalling the front bezel on page 13 4 Pivot the drive bay assembly upward See Accessing the system board components and drives on page 14 5 Disconnect the signal cable and the power cable from the optical drive Chapter 2 Installing or replacing hardware 31 6 Hold the optical drive and remove the two screws that secure the optical drive Figure 27 Removing the optical drive screws 7 Press the drive bay assembly clip J inward and pivot the drive bay assembly downward as shown Figure 28 Lowering the drive bay assembly 32 ThinkCentre User Guide 8 Slide the optical drive out of the front of the computer
76. protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft Windows and Windows Vista are trademarks of the Microsoft group of companies Celeron Intel Intel Core and Pentium are trademarks of Intel Corporation in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others Additional regulatory information For additional regulatory information refer to the ThinkCentre Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation
77. s you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium so it is important that you store the recovery media in a safe place after you have made them Creating recovery media This section provides instructions on how to create recovery media on different operating systems Note On the Windows 7 operating system you can create recovery media using discs or external USB storage devices On the Windows Vista and Windows XP operating systems you can create recovery media using only discs so this operation is also called creating Product Recovery discs e To create recovery media on the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen e To create Product Recovery discs on the Windows Vista operating system click Start gt All Programs gt ThinkVantage gt Create Product Recovery Media Then follow the instructions on the screen e To create Product Recovery discs on the Windows XP operating system click Start gt All Programs gt ThinkVantage gt Create Recovery Media Then follow the instructions on the screen Copyright Lenovo 2010 2011 45 Using recovery media This section provides instructions on how to use
78. tasks customizing settings for your personal preference protecting data expanding and upgrading and troubleshooting e To open the Access Help information system on the Windows 7 operating system click Start gt Help and Support gt Lenovo Access Help e To open the Access Help information system on the Windows Vista operating system or the Windows XP operating system click Start gt All Programs gt ThinkVantage Access Help After you have opened the Access Help information system use the left panel to make a selection from the Contents tab or the Index tab or use the Search tab to find a particular word or phrase Safety and warranty The ThinkCentre Safety and Warranty Guide that came with your computer contains information about safety warranty service and support phone numbers CRUs and other notices and information resources You can also get the latest service and support telephone numbers and a PDF version of the ThinkCentre Safety and Warranty Guide from the Lenovo Support Web site at http support lenovo com Before using the information in this manual and the product it supports be sure to read and understand the ThinkCentre Safety and Warranty Guide and Appendix A Notices on page 69 Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and services to help you buy upgrade and maintain your computer You can also do the following 64 ThinkCentre User Guide e
79. trical outlet The monitor is turned on and the brightness and contrast controls are set correctly The computer voltage matches the voltage available at the electrical outlet for your country or region The USB keyboard or mouse Verify that does not work The computer is turned on The USB keyboard or mouse is correctly connected to one of the USB connectors on the computer For the USB keyboard no keys are stuck The USB mouse is clean Refer to Cleaning an optical mouse on page 61 Copyright Lenovo 2010 2011 59 symptom Cm The operating system does not Verify that you list the device where the operating system resides in the startup start device sequence Usually the operating system is on the hard disk drive For more information see Selecting a startup device on page 53 The computer beeps multiple Verify that no keys are stuck times before the operating system starts Diagnostic programs Diagnostic programs are used to test hardware components of your computer Diagnostic programs can also report operating system controlled settings that interfere with the correct operation of your system There are two programs preinstalled on your computer to help you diagnose computer problems e Lenovo ThinkVantage Toolbox used when you are running the Windows operating system e PC Doctor for Rescue and Recovery used when you cannot start the Windows operating system Notes 1 You can als
80. tteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment go to http www lenovo com lenovo environment Appendix A Notices 71 72 ThinkCentre User Guide Index A a rescue medium creating and using 48 Access Help 64 accessing system board components and drives 14 administrator password 52 antivirus software 6 audio line in connector 7 audio line out connector 7 audio subsystem 1 backup and recovery operations 46 basic troubleshooting 59 battery replacing 20 Boot block Recovery 56 C cable lock security 42 changing startup device sequence 53 cleaning an optical mouse 61 CMOS
81. ttery 8 Reinstall any parts and reconnect any cables that have been removed or disconnected 9 Lower the drive bay assembly See Accessing the system board components and drives on page 14 10 Reinstall the computer cover and reconnect all external cables See Completing the parts replacement on page 40 11 Turn on the computer and all attached devices Note When the computer is turned on for the first time after replacing the battery an error message might be displayed This is normal after replacing the battery 12 Use the Setup Utility program to set the date time passwords and any other configuration information See Chapter 4 Using the Setup Utility program on page 51 What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 40 Replacing the heat sink and fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http support lenovo com This section provides instructions on how to replace the heat sink and fan assembly CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool
82. uals Read or download the documentation related to your product Research amp Learn Search the community knowledge base for your computer to share and discover information with other users Help and service This section provides information about obtaining help and service Using the documentation and diagnostic programs If you experience problems with your computer see Chapter 6 Troubleshooting and diagnostic programs on page 59 For information about additional resources to help you troubleshoot your computer problems see Information resources on page 63 If you suspect a software problem see the documentation that came with the operating system or software program including readme files and online help Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems For instructions on how to use the diagnostic programs on your computer see Diagnostic programs on page 60 Chapter 7 Getting information help and service 65 You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at http support lenovo com Calling for service During the warranty period you can get help and information from the Lenovo Customer Support Center by telephone The following services are available during the warranty period e Problem determination Trained service personnel are available to assist you with
83. up Utility program Chapter 5 Updating Aas programs Using system programs Updating flashing the BIOS from a raise Updating fazama the BIOS from your epee system Recovering from a POST and BIOS 5 update failure Chapter 6 Troubleshooting and diagnostic programs Basic troubleshooting Diagnostic programs Lenovo ThinkVantage Toolbox PC Doctor for Rescue and Recovery PC Doctor for DOS Cleaning an optical mouse Chapter 7 Getting information eN and service Information resources 46 46 47 47 48 48 49 49 50 50 51 51 51 51 52 52 52 52 52 53 53 53 54 55 55 55 56 56 59 59 60 60 60 61 61 63 63 Online Books folder Lenovo ThinkVantage Tools ThinkVantage Productivity Center Lenovo Welcome Access Help Yas oth Safety and warranty Lenovo Web site http www lenovo com Lenovo Support Web site Help and service Using the documentation and diagnostic programs lt 4 Calling for service Using other services ThinkCentre User Guide 63 63 64 64 64 64 64 65 65 65 66 66 Purchasing additional services Appendix A Notices Television output notice European conformance CE mark Trademarks be deel fs Additional regulatory information Recycling information for Brazil Battery recycling information for Taiwan Battery recycling information for the European Union ee Index 67
84. ured in place by a retaining latch press the retaining latch to release the PCI card from the latch Then grasp the PCI card by the edges and carefully pull it out of the PCI card slot If necessary alternate moving each side of the PCI card a small and equal amount until it is completely removed from the slot c You might need to remove the front bezel and pivot the drive bay assembly upward to avoid interference with removing the PCI card See Removing and reinstalling the front bezel on page 13 and Accessing the system board components and drives on page 14 16 ThinkCentre User Guide Figure 11 Removing the PCI card e lf you are installing a PCI card remove the appropriate PCI card slot cover See Locating parts on the system board on page 8 to identify the types of PCI card slots 4 Remove the new PCI card from its static protective package Chapter 2 Installing or replacing hardware 17 5 Install the new PCI card into the appropriate PCI card slot on the system board Then install the screw to secure the new PCI card in place Figure 12 Installing the PCI card 6 If necessary connect any cables between the PCI card and the system board See Locating parts on the system board on page 8 to identify the various connectors on the system board What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go t
85. uter Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 12 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 8 4 Remove any parts and disconnect any cables that might prevent your access to the Clear CMOS Recovery jumper Chapter 2 Installing or replacing hardware 43 5 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 6 Reinstall any parts and reconnect any cables that have been removed or disconnected 7 Reinstall the computer cover and reconnect the power cords for the computer and monitor See Completing the parts replacement on page 40 8 Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power switch for approximately five seconds 9 Repeat step 1 through step 4 10 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 11 Reinstall any parts and reconnect any cables that have been removed or disconnected 12 Reinstall the computer cover and reconnect all cables See Completing the parts replacement on page 40 13 Turn on the computer Your password has been erased and you can use the Setup Utility program to set a new password See Chapter 4 Using
86. ve after completing the diagnostic test Cleaning an optical mouse This section provides instructions on how to clean an optical mouse An optical mouse uses an LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer Chapter 6 Troubleshooting and diagnostic programs 61 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debris away from the area 4 Check the surface on which you are using the mouse If you have a very intricate picture or pattern beneath the mouse it may be difficult for the digital signal processor DSP to determine changes in the mouse position 5 Reconnect the mouse cable to the computer 6 Turn your computer back on 62 ThinkCentre User Guide Chapter 7 Getting information help and service This chapter provides information about help service and technical assistance for Lenovo products This chapter contains the following topics e Information resources on page 63 e Help and service on page 65 Information resources You can use the information in this section to access useful resources relating to your computing n
87. very disc when prompted Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e Ina protected area of your hard disk drive 46 ThinkCentre User Guide e On the secondary hard disk drive if a secondary hard disk drive is installed in your computer e On an attached external USB hard disk drive e Ona network drive e On recordable discs a recordable optical drive is required for this option After you have backed up the contents on the hard disk drive you can restore the complete contents of the hard disk drive restore only the selected files or restore only the Windows operating system and applications Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program on different operating systems e To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select ba
88. vice or a network drive e Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your hard disk drive to the factory default state The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state If you have multiple partitions on your hard disk drive you have the option to restore the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the hard disk drive to the factory default state even if you cannot start the Windows operating system Attention If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings all files on the primary hard disk drive partition usually drive C will be deleted in the recovery process If possible make copies of important files If you are unable to start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media To start the Rescue and Recovery workspace do the following 1 Make sure the computer is turned off 2 Turn on your computer
89. vo reseller or Lenovo marketing representative If possible be at your computer when you call and have the following information available e Machine type and model e Serial numbers of your hardware products e Description of the problem e Exact wording of any error messages e Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be 66 ThinkCentre User Guide able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http support lenovo com click Product amp Service Warranty and follow the instructions on the screen
90. w to set a password see Setting changing or deleting a password on page 52 After you have set an administrator password a password prompt is displayed each time you try to access the Setup Utility program You cannot access the Setup Utility program until a valid password is typed in If you have set both a power on password and an administrator password you can type either password to use your computer However to change any configuration settings you must use your administrator password Setting changing or deleting a password This section provides instructions on how to set change or delete a password To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 51 2 From the Setup Utility program main menu select Security gt Set Power On Password or Set Administrator Password 3 Follow the instructions on the screen to set change or delete a password Note A password can be any combination of up to 16 1 to 16 alphabetic and numeric characters For more information see Password considerations on page 52 Enabling or disabling a device This section provides instructions on how to enable or disable user access to a device 52 ThinkCentre User Guide SATA Controller When this option is set to Disabled all devices connected to the SATA connectors such as the hard disk drive and the optical drive are disabled an
91. ystem do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Rescue and Recovery The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click Launch advanced Rescue and Recovery 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 48 Chapter 3 Recovery information 47 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB de

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