Lenovo Q100 User's Manual
Contents
1. Lenovo IdeaCentre Q100 Q110 Series User Guide MM ce lenovo o w 2 ao co a U 7 a Important Safety Information Before using this manual it is important that you read and understand all of the related safety information for this product Refer to the Safety and Warranty Guide you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and damage to your product Danger Beware of extremely hazardous or lethal situations gt Attention Beware of possible damage to programs devices or data o C ex Note Pay attention to this important information Copyright Lenovo 2007 2009 31039395B Q100 amp Q110 UG EN V1 0i1 1 2009 8 24 4 54 12 ao 31039395B Q100 amp Q110 UG EN V1 0i2 2 2009 8 24 4 54 12 PM 7 a Contents Important Safety Information Chapter 1 Using the Computer Hardware 1 Tall FROME VIEW zs trie nt 2 152 RGGI VIEW a deno tak rd An eae 2 1 3 Computer mount instruction ss 3 1 4 Setting the display 5 1 5 Gonnectinig your COMPUTE i ore 6 Chapter 2 Recovery Wizard sis 11 Chapter Us2. 31039395B Q100 amp Q110_UG_EN_V1 0 i6 6 s 2009 8 24 4 54 20 PM L 1 5 3 Connect the monitor cable the monitor port on the computer e f you have a Video Graphics Array VGA Standard monitor connect the cable to the port as shown f you have an HDMI monitor connect the cable to the port as shown Xp 4 lt 1 5 4 If you have audio devices use the following information to connect them H H EN x E re P a Audio line out This socket sends audio signals from the computer to external devices such as powered stereo speakers Microphone Use this socket to attach a microphone to your computer when you want to record sound or if you use speech recognition software This socket might be located on the front of the computer User Guide 7 31039395B Q100 amp Q110 UG EN V1 0i7 7 2009 8 24 4 54 21 PM 7 a Headphone Use this socket to attach headphones to your computer when you want to listen to music or other audio without disturbing anyone This socket may be located on the front of the computer chassis 1 5 5 If you have powered speakers with an adapter This picture is only a sketch for guidance it does not necessarily show actual speakers a Connect the cable that runs between the speakers if necessary On some speakers this cable is permanently attach
3. f an error message appears on the screen write down the exact message This message may help support personnel diagnose and fix the problem s e fan error message occurs in a program view the program s documentation Note The procedures in this document were written for Windows in default view mode so they may not apply if you set your Lenovo computer to Windows Classic view 5 1 Troubleshooting display problems Problem Blank screen or no image is displayed on the monitor Troubleshooting and problem resolution je 1 Check that the monitor has been turned on if not press the Power button 2 Check to see if the monitor power cable is loose if so securely plug the power cable into the monitor 3 Check that the signal cable to the monitor is securely connected to the computer graphics card port if not shut down the computer then securely connect the signal cable of the monitor Problem You need to change the display property settings Setting display background and icon properties 1 Right click the desktop anywhere except over an icon then select Personalize from the pop up menu 2 From here select the appropriate options to e Change the desktop background e Select a screen saver e Select colors and appearance options for icons and characters e Set resolution and colors using the Display Settings options 3 Select Display Settings to set the resolution and colors Use the Apply button to set the new re
4. 1 5 8 Connect the power cables properly to earthed electrical outlets 10 User Guide 31039395B Q100 amp Q110 UG EN V1 0i10 10 2009 8 24 4 54 23 RU a Chapter Recovery Wizard This chapter contains the following topics gt Recovery Wizard A Attention Using this program will result in loss of data dd dd dd dd dd dd dd Q Q dd dd dd dd User Guide 11 31039395B Q100 amp Q110_UG_EN_V1 0 i11 11 2009 8 24 4 54 25 7 a Recovery Wizard Recovery Wizard will lead you through steps to recover your computer system You can also return your computer to original factory configuration 1 Turn on the computer When the Lenovo logo appears press the F2 key to launch the Windows Boot Manager Then select Windows Setup to launch Recovery Wizard procedure 2 The Welcome window appears Recovery Wizard 1 32 Recovery Wizard OS Recovery This option will only restore the C drive of your computer to reinstall the operating system WARNING All data under C drive will be lost You may backup all personal data before proceeding cal Note All data under C drive will be lost You may backup all personal data before proceeding 12 User Guide 31039395B Q100 amp Q110 UG EN V1 0 12 12 2009 8 24 4 54 25 PM TI 3 Click N
5. 31039395B Q100 amp Q110_UG_EN_V1 0 i19 19 2009 8 24 4 54 29 CSSS 4 1 Restoring the system The system can develop problems due to erroneous operation or the installation of additional software If software problems develop in the originally installed software you can restore the system by using the system backup and restoration features Note The existing system settings will change after restoration Check the settings of the restored system to ensure they match settings that may be critical to your needs Use the following procedure to restore the software to a known functional level 1 Click Start gt All Programs gt Accessories gt System Tools gt System Restore 2 Choose either the recommended restore point or select a different recovery time from the pop up dialog Choose the last date when the system was running properly Click Next to continue 3 The system will start restoration When all processes have completed the software displays a message informing you that the restore operation has Be completed successfully 4 2 Backup status and configuration For added security you can back up the state of your system before you install additional software or otherwise modify system settings To back up your system do the following 1 Click Start All Programs Accessories System Tools Backup status and configuration 2 Select the location for your backu
6. audio driver e Disconnect any headphones from the headphone socket sound from the speakers is automatically disabled when headphones are connected to the computer s side panel headphone socket e Remove and reconnect the HDMI connector restart the computer and set the HDMI as the audio output mode for example via the control panel Note IdeaCentre Q110 supports HDMI audio and video output To learn more about HDMI go to the web site at http www com Problem No sound from headphones Troubleshooting and problem resolution Check the headphone cable connection ensure that the headphone cable is securely inserted into the headphone socket User Guide 25 31039395B Q100 amp Q110_UG_EN_V1 0 i25 25 s 2009 8 24 4 54 32 PM CSSS e Adjust the Windows volume control click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted 5 3 Troubleshooting software problems Problem You are unable to exit a running program normally Troubleshooting and problem resolution 1 Open the Task Manager window by pressing Ctrl Alt and Delete at the same time 2 Select the Application tab select the problematic program and then click the End Task button Problem You need to install or uninstall a program Problem resolution During installation never abort the install process by powering
7. connections Note The descriptions in this chapter may vary from your computer setup depending on computer models and configurations dd dd III dd Qj Qj dd dd dd User Guide 1 EE d ooo 31039395B Q100 amp Q110_UG_EN_V1 0 i1 1 2009 8 24 4 54 14 L 1 1 Front view A Attention Ensure that none of the air vents on the computer are blocked Blocked air vents can lead to overheating problems Power button and power indicator Microphone socket USB2 0 ports 2 H Base stand screw Xp Headphone socket 1 2 Rear view 2 User Guide 31039395B Q100 amp Q110 UG EN V1 0 i2 2 2009 8 24 4 54 16 7 a Power socket VGA port or HDMI port Audio line out port USB2 0 ports 2 Ethernet port 1 3 Computer mount instruction The computer chassis can be placed in a vertical position Installing the base stand 1 Attach the base stand to the unit 2 Tighten the screw with your fingers Note Make sure to install the base stand before placing the chassis vertical position User Guide 3 31039395B Q100 amp Q110_UG_EN_V1 0 i3 3 s 2009 8 24 4 54 17 The computer chassis also be mo
8. detected and you can then quarantine or delete them as required 3 2 3 Upgrade In the main Trend Micro Internet Security interface click the update icon to upgrade the software s virus definitions P Note Connect to the Internet before upgrading 3 2 4 Configuring the scanning of the specified disk In the main Trend Micro Internet Security interface select Custom Scan from More Options You can select the disks that you want to scan in the scan targets dialog 3 2 5 Other protection functions Other software settings are available in the toolbar on the left side including the level of protection against Trojan viruses personal network and interconnection settings and email settings Configure them as necessary 3 2 6 Help and Support For more information on using Trend Micro Internet Security see Product Help Information in the Help and Support option In the help document you can learn more about Trend Micro Internet Security operation and settings Note Restart your computer from the prompt dialog box after uninstalling Trend Micro Internet Security 18 User Guide 31039395B Q100 amp Q110_UG_EN_V1 0 i18 18 2009 8 24 4 54 28 DE System Maintenance Recovery Chapter This chapter contains the following topics gt Daily Maintenance and Tools Instructions dd dd d d d d d d dded d de User Guide 19
9. the system off or through other drastic means This can cause system program disorder or even failure during system initialization During the uninstall process never directly delete individual files or folders This is harmful to the system and might cause a system wide malfunction Use the following procedure to properly uninstall programs 1 Back up all documents and system settings related to the program before removing it 2 If the program has its own uninstaller run it directly to uninstall the program 3 If the program does not have its own uninstaller then select Control Panel from Start menu 4 From the Control Panel choose Programs and Functions 5 Find the applicable program in the Programs and Functions dialog box and then select Uninstall Modify 6 Follow the displayed instructions to uninstall the software 5 4 Troubleshooting problems with Hard Disks Problem The capacity of the hard disk as indicated by the system is less than the nominal capacity Troubleshooting and problem resolution For computers equipped with the OneKey Recovery feature the system recovery feature needs to occupy some 26 User Guide 31039395B Q100 amp Q110_UG_EN_V1 0 i26 26 s 2009 8 24 4 54 32 PM CSSS hard disk space This may account for the apparent hard disk capacity deficit Further Technical Explanation The nominal capacity of the hard disk is expressed in the decimal system 1
10. 000 bytes But the actual hard disk capacity is expressed in the binary system as 1024 bytes For example a nominal capacity of 1GB is 1000MB while the actual capacity of 1GB is 1024MB The capacity of the hard disk shown in Windows can be worked out according to the calculations in the following example The nominal capacity of the hard disk is 40GB while its actual capacity should be 40 x 1000 x 1000 x1000 1024 x 1024 x 1024 37GB If the Service partition of 3GB 3 x 1000 x 1000 x 1000 1024 x 1024 x1024 2 79GB is subtracted the capacity of the hard disk shown in the system can be obtained The capacity of the hard disk as calculated using this method may be slightly different from the actual capacity due to the rounding of totals 5 5 Special considerations for troubleshooting Windows P Record the following information that may be useful later when troubleshooting E33 System problems 1 The serial number of the software The serial number is shipped labeled on the computer and is also provided separately by the manufacturer The Help Center is unable to retrieve this number 2 The drivers for this computer model support Windows XP or Windows Vista Systems 3 When you use the Windows Media Center to watch TV pay particular attention to the following e n the following two situations you must re save the channel list a When you change your TV signal from digital to analog your saved channel list for digi
11. dd dd dd dd User Guide 15 31039395B Q100 amp Q110_UG_EN_V1 0 i15 15 2009 8 24 4 54 27 I CSSS Instructions on how to play High Definition HD audio and video files 1 Video format The standard product has no installation software or a plug in for high definition audio and video players although some models may come with audio and video software it is not guaranteed that they will support all high definition audio and video formats Therefore if the user needs to play high definition audio and video or CD material the user will need to purchase or download software or a plug in from the internet that can play the corresponding audio or video files Because commercial audio and video files or files obtained via the internet do not yet have uniform production standards if the user cannot play or has difficulty playing some of the audio and video files during normal operation it does not necessarily mean there is a hardware or system problem instead the user is recommended to consult with the supplier or manufacturer concerning problems related to audio and video players plugins and audio and video files IdeaCentre Q110 has been tested for playing high definition audio and video files of the following specifications the actual audio and video performance may be D different according to differences in individual product configuration software and hardware as well as audio and video f
12. ed b Connect the adapter cable to the speaker if necessary On some speakers this cable is permanently attached c Connect the speakers to audio line out port on the computer d Connect the adapter to the power source 1 5 6 If you have powered speakers without an adapter This picture is only illustration It is not necessarily meant to be a true representation of the speakers a Connect the cable that runs between the speakers if necessary On some speakers this cable is permanently attached 8 User Guide 31039395B Q100 amp Q110_UG_EN_V1 0 i8 8 s 2009 8 24 4 54 22 PM 7 a b Connect the cable to the speaker if necessary On some speakers this cable is permanently attached c Connect the speakers to the audio line out port on the computer d Connect the plug to the power source Note Some models are not equipped with external speakers 1 5 7 Connect any additional devices that you have Your computer might not have all the ports sockets shown B Tun H ine 106 f USB Use this port to attach a device that requires a USB connection S Video Use this port to attach a television set that has an S Video port 4 H Ethernet Use this port to attach the computer to an Ethernet type local area network LAN User Guide 9 31039395B Q100 amp Q110 UG EN V1 0i9 9 s 2009 8 24 4 54 23 PM NN a
13. ext Recovery Wizard OS Recovery You have selected to perform an OS Recovery This option will reinstall the operating system to the C drive of your computer WARNING All data under C drive will be lost If you wish to backup your files first please exit the program now 4 The recovery will take several minutes to complete Note Do not restart your computer while recovery is in progress OS Recovery The recovery will take several minutes to complete Please do not restart your computerduring the process Recovery Completed screen will show upon completion User Guide 13 31039395B_Q100 amp Q110_UG_EN_V1 0 i13 13 aE 2009 8 24 4 54 25 PM 7 a 5 Click Restart or Shutdown to finish the recovery process Recovery Wizard Recovery completed The computer has completed the recovery of your selected method You may now choose to restart or shutdown the computer kul Ed 14 User Guide 31039395B_010080110 UG EN_V1 0 i14 14 2009 8 24 4 54 25 PM Chapter Using the Computer Software This chapter contains the following topics gt Computer software instructions Note The interface and functionality of these features may vary according to the software that was shipped with the computer model that you purchased dd dd Q Qj dd dd dd dd dd
14. ile formats Resolution Video encoding format Bit rate Frame rate 1920x1080 VC 1 11Mbps 24fps 1920x1080 MPEG2 20Mbps 24fps 1920x1080 H 264 12Mbps 24fps It also supports NVIDIA R PureVideo R technology With this feature alone Q110 is able to support hardware acceleration for 1080p video Please go to the website below for more information http www nvidia com page purevideo HD html IdeaCentre Q100 machine type 10027 does not support HD 16 User Guide 31039395B Q100 amp Q110_UG_EN_V1 0 i16 16 s 2009 8 24 4 54 27 DE A Attention IdeaCentre Q100 machine type 10027 is only with Trend Micro Internet Security software 3 1 CyberLink PowerDVD Cyberlink PowerDVD is a media player designed to play common audio and video files It supports some High Definition HD audio and video files such as MPEG2 H 264 video formats and AAC HD audio formats Cyberlink PowerDVD can be upgraded to support other audio or video formats Please follow instructions for this which are included in the software program Notes e Only the IdeaCentre Q110 machine type 10032 is installed with this software e This software does not support VC 1 and DOLBY video formats To launch the player Be Choose All Programs Lenovo PowerDVD9 CyberLink PowerDVD9 from pas the Start menu to launch the player Before playing the High Definition HD video f
15. iles do the following 1 Right click the CyberLink PowerDVD9 home page then select Settings from the pop up menu 2 Select the Enable hardware acceleration NVIDIA R Pure Video R icon under the Video tab in the CyberLink PowerDVD Settings dialog box and click OK Note The Activate button in the CyberLink PowerDVD Settings dialog box helps you to purchase other high grade functions according to the prompt steps Click the icon to obtain more information about CyberLink PowerDVD9 3 2 Trend Micro Internet Security If the Trend Micro Internet Security antivirus software is installed on your computer use the following instructions User Guide 17 31039395B Q100 amp Q110_UG_EN_V1 0 i17 17 s 2009 8 24 4 54 27 L Trend Micro Internet Security is common type of antivirus software It can scan and kill viruses and Trojans on the computer 3 2 1 Using Trend Micro Internet Security Choose Trend Micro Internet Security in All Programs from the Start menu to launch the Trend Micro Internet Security antivirus software Another option is to right click the Trend Micro Internet Security icon in the system tray and launch the antivirus software from the pop up options 3 2 2 Scanning for viruses In the main Trend Micro Internet Security interface click the Scan icon to scan the computer Upon completion the software will pop up a system scanning report which lists all virus files
16. ing the Computer Software 15 3 1 CyberLinKPOWer Da cu iuuat Hte rebar enint Fes tno T 3 2 Trend Micro Internet Security snanu inniinn 17 Chapter 4 System Maintenance and Recovery 19 4 1 Restoring the system iss cce cb tenente etaed te 20 4 2 Backup status and configuration 20 4 9 Cleanirig up h disk aka dod Aina eat Ree deren 20 4 4 Checking for and correcting disk 21 4 5 Defragmenting the diSk S 21 4 6 Performing daily maintenance 21 Chapter 5 Troubleshooting and Confirming Setup 23 5 1 Troubleshooting display 24 5 2 Troubleshooting audio problems 25 5 3 Troubleshooting software problems 26 5 4 Troubleshooting problems with Hard 26 5 5 Special considerations for troubleshooting Windows 27 Contents 1 31039395B Q100 amp Q110 UG EN V1 0i1 1 s 2009 8 24 4 54 12 ao 31039395B Q100 amp Q110 UG EN V1 0i2 2 2009 8 24 4 54 12 PM 7 a Chapter Using the Computer Hardware This chapter contains the following topics Computer hardware introduction Information on computer
17. p Click Next and follow the instructions to continue 4 3 Cleaning up the disk Do the following periodically to clean up the disks and help to enhance your computer s performance 1 Click Start All Programs Accessories System Tools Disk Cleanup 2 Choose the disk you want to clean up 3 Click the OK button to start the cleanup process 20 User Guide 31039395B Q100 amp Q110 UG EN V1 0 i20 20 2009 8 24 4 54 30 PM 4 4 Checking for and correcting disk errors EN 1 a To properly maintain your system you should periodically check for and fix hard disk errors by doing the following 1 Right click the icon for the hard disk drive HDD that you want to reorganize then select Properties from the pop up menu 2 Select the Tools tab and then click Check Now 8 Check your inspection items for the disk and click Start Note You cannot start error checking until the computer is restarted and initialized 4 5 Defragmenting the disk s Disk fragments are tiny unused storage areas scattered on the disk The system cannot directly reutilize these blank soaces and system performance can decrease as system operations usually cause the number of unused storage gaps to increase To defragment your disk storage do the following 1 Right click the icon for the hard disk drive HDD that you want to reorganize then select Properties from the pop up menu 2 Go
18. refresh rate turn off your TV or monitor and wait for a moment before restarting When connecting to a TV please select the TV s appropriate input channel IdeaCentre Q100 Lenovo recommends connecting the Q100 to a monitor using the VGA video connector e It is possible to connect the Q100 to a TV using the VGA video connector but Lenovo is unable to guarantee that this will work effectively After the Q100 is connected and is operating normally if a blank screen or no image is displayed on the TV this may be a problem with the TV settings Please consult with your TV supplier User Guide 5 31039395B Q100 amp Q110 UG EN V1 0i5 5 s 2009 8 24 4 54 19 7 a 1 5 Connecting your computer Use the following information when connecting your computer e Look for the small port socket icons on the back of your computer Match the cable ends to the icons e f your computer cables and port socket panels have color coded ports or sockets match the color of the cable end with the color of the port or socket Note Your computer might not have all of the ports and sockets that are described in this section 1 5 1 Connect the keyboard cable to the appropriate keyboard port USB port Not all models are equipped with a keyboard 1 5 2 Connect the mouse cable to the appropriate mouse port USB port Not all models are equipped with a mouse 6 User Guide
19. solution of your TV or monitor If your TV 24 User Guide 31039395B Q100 amp Q110_UG_EN_V1 0 i24 24 2009 8 24 4 5432 7 a or monitor does not support this new resolution the system will recovery to the original resolution within 20 seconds Set the refresh rate of your TV or monitor to less than 60 Hz to avoid damage to your TV or monitor If there is no image displayed on the TV or monitor after setting a new refresh rate turn off your TV or monitor and wait for a moment before restarting For TV you may switch the input style to another and then switch it back to make your TV display normally Problem Ripple on screen Troubleshooting and problem resolution 1 Check for devices located less than one meter from the computer such as refrigerators electric fans electric dryers UPSs regulators fluorescent lamps or other computers that may be generating magnetic interference 2 Move any interfering devices away from the computer 3 If the problem persists consult your display devices supplier 5 2 Troubleshooting audio problems D Problem No sound from integrated speakers Troubleshooting and problem resolution e Adjust the Windows volume control double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass and treble controls to eliminate distortion e Reinstall the
20. surface of the computer the monitor the printer the speakers and the mouse e You can use a vacuum cleaner to clean in otherwise inaccessible corners e To clean the keyboard thoroughly shut down the computer and scrub it gently with a wet cloth Do not use the keyboard unless it is dry Do not do any of the following e Allow water to enter the computer Use a heavily dampened cloth e Spray water directly onto the surface of the monitor or anywhere inside the computer chassis Daily attention should be given to LCD monitors Use a dry cloth daily to brush dust from the monitor and keyboard Keep all surfaces clean and free of grease 22 User Guide 31039395B Q100 amp Q110_UG_EN_V1 0 i22 22 2009 8 24 4 54 30 PM 7 a Troubleshooting and Confirming Setup Chapter This chapter contains the following topics Troubleshooting and Problem Resolution 9 dd III dd Q Q dd 9 4 Q dd Qj User Guide 23 31039395B Q100 amp Q110_UG_EN_V1 0 i23 23 2009 8 24 4 54 31 PM 7 a Solving problems Follow these tips when you troubleshoot your computer e f you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e f a peripheral device does not work ensure that the device is properly connected
21. tal TV is deleted When you want to watch digital TV again you must create and save a new channel list b When you change your TV signal from analog to digital your saved channel list for analog TV is deleted When you want to watch analog TV again you must create and save a new channel list Before you can watch teletext programming you must set the TV tuner input signal to analog User Guide 27 31039395B Q100 amp Q110_UG_EN_V1 0 i27 27 2009 8 24 4 5432 ao 28 User Guide 31039395B Q100 amp Q110_UG_EN_V1 0 i28 28 2009 8 24 4 54 32 PM
22. to the Tools tab from disk Properties and select Defragment Now 3 Select the time and scheme to be used by the defragging program then start the defragmenting program Depending on the amount of defragmentation on the hard disk drive this procedure can take a long time sometimes more than one hour 4 6 Performing daily maintenance tasks Cleaning the computer components Because many of the computer components consist of sophisticated integrated circuit boards it is very important to periodically clean in and around the computer to prevent dust buildup The cleaning supplies you need in order to clean the components include a vacuum cleaner a soft cotton cloth clean water distilled water preferred and cotton swabs AN Attention Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances 31039395B Q100 amp Q110_UG_EN_V1 0 i21 21 User Guide 21 2009 8 24 4 54 30 PM CSSS Note To avoid damaging the computer or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning displays and follow the instructions that are included with the product The following are general methods for cleaning the components e You can use a soft cloth to remove dust on the
23. unted behind your TV or monitor Only some models have this metal bracket 1 First screw the metal bracket to the rear of TV or monitor 2 Slide the computer into this metal bracket and screw the computer firmly to the Bracket 4 User Guide 31039395B Q100 amp Q110 UG EN V1 0 i4 4 2009 8 24 4 54 19 7 a 1 4 Setting the display resolution 1 When you connect the computer to your TV or monitor adjust the display resolution to the optimum setting according to the instructions in your TV or monitor s user manual or after consulting with the supplier 2 Adjusting the OS desktop size when the OS desktop size is larger than the screen boundary e deaCentre Q110 After configuring the display resolution of your TV or monitor right click the desktop anywhere except over an icon then select NVIDIA control panel deaCentre Q100 Adjust the display resolution on the TV to fit the screen deaCentre Q100 is not recommended to connect a TV as a display device Note Use the Apply button to set the new resolution of your TV or monitor If your TV or monitor does not support this new resolution system will restore to the original resolution within 20 seconds Important IdeaCentre Q110 e Set the refresh rate of your TV or monitor to less than 60 Hz to avoid damage to Cp your TV or monitor e f no image is displayed on the TV or monitor after setting a new
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