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Lennox Hearth INTER-TEL 8662 User's Manual

1. s space Cc ui 2 a b c 2 A B q 3 d e f 3 D E F e 4 g h i 4 a G H 5 j k l 5 J K L lt 6 m n o 6 M N O LU 7 r s 7 P Q S 6 p q zZ 8 t u v 8 T U V 77 9 W x y Zz 9 W X Y Z 0 0 Press J seven times for a blank space 80 Inter Tel Model 8662 User Guide ITP Mode ACCESSING E MAIL MESSAGES NOTE By default the message lamp on your endpoint lights when you receive a new voice mail message Although the lamp can be programmed for other functions it can not be programmed to indicate that you have received a new e mail message E Mail Reader does not distinguish between conventional e mail messages and meet ing invitations and responses Therefore e mail messages and meeting messages including invitations cancellations and responses can all be accessed by selecting option three from the main menu When you access your e mail messages E Mail Reader first announces the message according to the envelope options you select see page 86 Then E Mail Reader reads the text in the body of the message After you access your message you can replay the message listen to the next or previous message replay the message envelope save the message or delete the message In addition you can reply to the message or for ward a copy to another recipient When you select the reply option you are prompted to record a message and your reply is sent as an att
2. or press E to select screened transfers e Say Announce or press IE to select announce only transfers e Say Cancel or press to return to the Personal Options Menu without making changes Hang up Inter Tel Model 8662 User Guide ITP Mode 49 O z Q Oo z Programming a Fax Destination With the Inter Tel voice processing system when you specify a fax destination num ber for your mailbox callers can access your mailbox to send a fax to your fax machine To change your fax destination number Access your mailbox as described on page 32 Say Personal or press KJ to select the Personal Options Menu Say More or press ER for More Options Say Number or press EE ar Go N Say or enter the number of your fax destination If you entered the letters using the dialpad press EJ when you are done 6 EITHER say Accept or press El to accept the number OR say Re enter and press E to erase and re enter the number 7 Hang up Changing the Message Search Order You can change the order in which you retrieve your messages based on the date and time you receive them When more than one message is left in your mailbox they are available for you to access in the order you specify The search order can be config ured as first in first out or last in first out z OO O Z gt O NOTE If E Mail Reader is enabled for your mailbox when you cha
3. You can enter more than one special character in a row by pressing FWD I between the characters z OO Z gt e e Press the ACCEPT menu button on the display to save the number NOTE To dial outside telephone numbers without first selecting an outgoing line enter the Outgoing Call access code default is EJ before the outside telephone number To erase a Station Speed Dial name and or number 1 With the handset in the cradle dial IE E EJ 2 Dial the desired location code 0 9 or press the desired Station Speed Dial but ton Press MUTE repeatedly until the name is erased Press El or the ACCEPT menu button to continue Press MUTE repeatedly until the number is erased Press D or the ACCEPT menu button to exit oa Pp o BA Inter Tel Model 8662 User Guide ITP Mode Creating Station Speed Dial Buttons If your endpoint has programmable buttons you can program one or more as speed dial buttons After the button is programmed you must select a speed dial location to associate with the button NOTE Before you program a speed dial button you need to store a number in a speed dial location see the previous instructions To program a speed dial button 1 With the handset in the cradle dial HI E KA 2 Press the feature button you want to program as a speed dial button 3 Dial KI El KE 4 Dial the speed dial location 0 9 or select the loca
4. press EH say the last name or spell the last name Ifyou did not respond to the first question the system asks if the name you are searching for is the first name If it is say Yes press J say the first name or spell the first name After the list has been filtered by first or last name a smaller list of names is returned You can then browse the list and select the appropriate name see step 4 O z Q Oo z Inter Tel Model 8662 User Guide ITP Mode 67 PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your endpoint in DND don t worry With the Remote Feature Access you can place your endpoint in DND or forward calls from any other endpoint on the system And if you have a special dial up line you can access your endpoint features from an outside line NOTE For your convenience a pocket sized guide of the Remote Feature Access is located in the front of this guide Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your endpoint 1 Dial EE 2 Enter your current password followed by EA NOTE Your extension number is your password at default 3 Enter the new password followed by EG You hear a confirmation tone 4 Enter the new password again for verification followed by E You hear a con firmation tone z OO O gt O To chang
5. s message center which can be a per son or voice mail When the party you called responds to the message a call is automatically placed to his or her message center instead of your endpoint To indicate that a message is waiting your endpoint s msaa button and the message indicator lamp flash and the display shows the number of waiting messages Leaving Messages To leave a station message while on an intercom call Press MSG or the LEAVE MESSAGE menu button and hang up To leave a voice mail message while on an intercom call Press MSG Il or the LEAVE MESSAGE menu button and wait for the message center to answer To leave a silent message without placing an intercom call 1 Press MSG D and then the LEAVE MESSAGE menu button 2 Dial the desired extension number and hang up to leave a station message To cancel a message that you left at another endpoint 1 Press MSG and then the CANCEL MESSAGE menu button 2 Dial the extension number of the endpoint where you left the message Retrieving Messages To retrieve a message Message button and lamp are flashing Lift the handset and press mSGzg A call is automatically placed to the endpoint or message center see page 32 that left the message Q m 2 o Gu gt Kal par m O To select the message you want to answer first 1 With the handset in the cradle press the
6. z Q Oo z e Agent IDs If the hunt group is programmed to use ACD Agent IDs each agent is assigned an Agent ID number to enter during the login procedure see Logging In and Out of ACD Hunt Groups The hunt group calls are routed to logged in agents according to their Agent ID number instead of their extension number Because the Agent ID is not associated with any extension the agent can use any endpoint in the system to log in e Members If the hunt group is not programmed to use Agent IDs it will have a pre programmed list of endpoints and will send calls to the endpoints where agents are logged in Inter Tel Model 8662 User Guide ITP Mode 71 Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time While logged in the agent receives calls through the ACD hunt group When the agent is logged out calls to that ACD hunt group bypass the agent To log in to all of your ACD hunt groups at once using the ACD Agent Login Logout feature code With or without the handset lifted dial E EJ and enter your Agent ID if neces sary The display shows AGENT LOGGED IN TO ALL ACDS and you hear a con firmation tone NOTE This feature code acts as a toggle If you were already logged in the display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone To log in to one or more hunt groups using the ACD Agent Login feature code 1 With or without the handset
7. 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH Because the system DND message only uses one line of your display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Callers with a display endpoint will then see IN MEETING UNTIL 3 30 To enable DND 1 Press DND or the DND menu button 2 EITHER Dial the two digit number corresponding to the message you want to use OR Press the SCROLL menu button followed by the PREVIOUS or NEXT menu button OR press the Wl high or gd low end of the volume button to scroll through the messages 40 Inter Tel Model 8662 User Guide ITP Mode 3 If desired customize the second display line by dialing the desired numbers or letters as described below e Remain in numeric mode Message button and lamp unlit Press the dialpad buttons to dial the desired numbers Press D for a hyphen B for a colon FWD to leave a space or MUTE to backspace e Change to alphanumeric mode Message button and lamp lit Press Mee or the USE ALPHA MODE menu button and then press the dialpad buttons to enter the desired characters Refer to the chart below The number of times a button is pressed determines which character is entered For example 33377744432999 enters FRIDAY When adjoining cha
8. If No Answer 356 If Busy 357 If No Answer Busy 358 2 Enter an extension number or enter a line access code followed by an outside tele phone number 3 Hang up To turn off Call Forward 1 Enter El A E 2 Press EJ and hang up Notice This Inter Tel user guide is released by Inter Tel Inc as a guide for end users It pro vides information necessary to use the Model 8662 endpoint The contents of this user guide which reflect current Inter Tel standards are subject to revision or change without notice Some features or applications mentioned may require a future release and are not available in the initial release Future product features and applications are subject to availability and cost Some features or applications may require additional hardware and or specific software Some system features can only be accessed by an administrator For information about these features see the Frequently Asked Questions section on page 91 For sales service or technical support contact your local authorized Inter Tel provider Comments about this user guide or other technical documentation should be directed to Inter Tel s Technical Publications Department at Tech_Pubs inter tel com All products and services mentioned in this publication are the trademarks service marks registered marks or registered service marks of their respective owners Inter Tel Axxess Enterprise and Unified Communicator are regist
9. Messaging H Replay Message EH Disable ASR 8 Primary Cascade EE Reply to the Message Alternate Cascade EE _ Forward a Copy E RECORDING OPTIONS 4 More Options 19 Go to Previous Message EJ Fax Number EB Play the Envelope EH Gi EN Message Order 2 E Mail Rdr Count EN Transfer Method E Pause A a Continue EI MESSAGE ORDER 44 REMOTE MESSAGING 5 Erase 3 New Messages Note Applies to voice mail only GU After recording Saved Messages EI Program Cascade Level i T Enter cascade level number then Replay E TRANSFER METHOD Naan pin gt F ange Append 2 Unannounced EE A X S Personal 2 I Erase re record EN Screened 2 e m Pager gt Copy E Announce Only EH o EE Enter Time of Day 2 m Delivery Options E 5 gt MESSAGE OPTIONS Set Days of Week El DELIVERY OPTIONS w Note Options vary by media Weekdays EH DI A t e Private EE ype All Days 2 Certified 2 Cancel Unheard Messages a a Individual Day 1 7 ER Priority ER Recover Deleted Messages f Select Message Category EJ D D Voice Mail 1 Send DI i DR FS EI All Messages Send and Exit Hang U Priority Messages amp Facsimile 3 4 9 e ACCE
10. You can however end the wrap up session before this timer expires as described below O z Q Oo Z To terminate the ACD Agent wrap up period before the timer expires With the handset in the cradle dial EJ EB EJ NOTE If you were not logged in to an ACD hunt group the display shows CANNOT ACCESS RESERVED FEATURE Inter Tel Model 8662 User Guide ITP Mode 73 z OO O gt ce 74 Inter Tel Model 8662 User Guide ITP Mode Using E Mail Reader SECTION CONTENTS PAGE IntrodUcti n a HE REENEN HEEN EEN NAGA 76 E Mail Reader Features 00 000 e seen eee eee 77 Using Your Advanced Mailbox 78 Setting Up Your E Mail Password 055 79 Accessing E Mail Messages aaa 81 Using Main Menu E Mail Reader Count 83 Accessing Fax Messages 20 eee cence eee eee 84 Recovering Deleted Messages 85 Changing Message Envelopes aaa 86 Voice Mail Flowchart Advanced Mailbox 87 a zZ o dk Le py m gt E m D Inter Tel Model 8662 User Guide ITP Mode 75 oc o Q q M oc lt uw o Z D INTRODUCTION Enterprise Messaging EM is the voice processing system that provides advanced messaging features with the E mail Reader feature This section provides information and instructions about advanced mailbox tasks for users who have E Mail Reader enabled for their mailbox If your m
11. handset to answer the call To place a non handsfree call that will ring at the other endpoint until answered Press El before dialing the extension number To program your endpoint to always send non handsfree calls using the Ring Intercom Always feature With the handset in the cradle dial IE EA The current status is shown 1 8 Inter Tel Model 8662 User Guide ITP Mode If there is no answer or if the endpoint is busy when you place an intercom call you can do any of the following e To leave a station message Press MSG and then hang up e To leave a voice mail message Press MSG TT and wait for the message center to answer See page 31 for more message options NOTE This option is only available if the called endpoint has a voice mailbox e To camp onto a busy extension Stay on the line and wait for the endpoint to become available Do not hang up After the system timer expires you hear music until the endpoint is available NOTE You cannot camp on to an endpoint if it is in DND mode e To request a callback queue on to the endpoint Press DR and hang up When the endpoint is available your endpoint rings To cancel the queue request before the callback press IGE Q m 2 Q Gu gt a 4 m O Receiving Intercom Calls Your endpoint can receive both intercom and non handsfree intercom calls If the handsfree feature is enabled on your endpoint interco
12. see page 86 for programming instructions e Say Next or press EG to listen to the next message e Say Save or press fg to save the message e Say Delete Message or press IE to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 4 Hang up 84 Inter Tel Model 8662 User Guide ITP Mode RECOVERING DELETED MESSAGES Recovering deleted messages varies based on media type If you delete a voice mail message you can retrieve it within a specific time frame up to 24 hours programmed by your voice mail administrator The specified time frame for retrieving deleted e mail and fax messages is determined by the Exchange administrator Once you recover a deleted message it is then restored to your saved message queue Deleted voice mail e mail and fax messages that are not recovered within the specified time frames are automatically erased NOTE Contact your system administrator if you want to know how long you have to recover deleted messages To recover deleted messages Access your mailbox as described on page 32 Say Options or press DI for Message Options Say Recover or press J to access undelete options PO Ne Specify which media type you would like to recover Your options are e Say Voice Mail or press H to recover a voice mail message e Say
13. 0 c eee eee ee eee Placing Calls On Holds isco Naan tees pees Rau SEENEN ee deena ees Placing Conference Calls 0 000 cece eee eens Transferring Kall gester See Serge de ie Using Reverse Transfer 9 NEIE KANAN ENN NI GNG ee EN EIS NN EEN SS Ne ELE Forwarding Ke EE Redialing a Number 290 000004 EINEN eee ie IEN dea E EEN eee ee Displaying Information on Your Endpoint Using a Headset apa IER EENS hee ne tere ye were eee Using the Speaker and Microphone Using the Message Button i 3 GN NN NEIE ENER ses ee eels eee Swe Accessing Your Mailbox Disabling and Enabling Ap Accessing Voice Mail Messages Using Do Not Disturb Mode Using Reminder Messages AVM YNOA ONIGNIA GALYVLS E D O E o e zZ ELLE TIVIN A ONISN AYOW SONINYV3T lnter Tel Inc March 2006 printed in US CONTENTS PAGE MOVING ON WEEN 43 INKMOGUCHION 2na Cece eid eee aaa ene DEN eee a eee Eales 44 Setting Endpoint Preferences 0 0 e cece eee eee eee eee eee 44 Setting Mailbox Preferences cece eee eee eee eee eee 47 Speed Dialing NEEN E e BIEN REN IER EEEE NARRE beeen eens eee 53 Using Record A Call a sce nisatie eer d de eee nad Se NAN ae genge er 56 SCHU RTE ETH AE 57 Performing a Hookflash During a Call 58 Programming Your Feature Buttons 58 Programming Direct Station Selection Buttons 59 Programming Secondary Extension Buttons 60 Using Account Codes oii ees eevee IEN KE AU
14. 000 aaaea aana 4 Liquid Crystal Display and Menu Buttons 5 Message Indicator Lamp 6 Power Requirements 2 000 e eee eee ee 6 Endpoint Connectors cee eee 7 Software and Firmware Updates 7 About Voice Mail 8 Enterprise Messaging 0c eee ee eee 10 Automatic Speech Recognition ASR 11 What You See and Heart 12 Software Compatibility 0 0c cece eee eee 12 Inter Tel Model 8662 User Guide ITP Mode 1 WELCOME Your new Model 8662 endpoint provides access to several features each of which is described in this guide The Model 8662 endpoint supports two different modes of network protocols and can operate in either Inter Tel Protocol ITP mode or Session Initiation Protocol SIP mode The operating mode determines which features and options are enabled on the endpoint This guide is for endpoints operating in ITP mode If your endpoint is configured to operate in SIP mode request a copy of the Model 8600 8620 8622 8662 User Guide Session Initiation Protocol SIP Mode part number 550 8024 from your system administrator gt lt x oc o gt o el L The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there If you need to access information quickly refer to the Quick Reference Guide attached to the front of this guide You can also tear out the pocket guide
15. 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Call Logging 333 Change Language 301 Conference 5 Default Station 394 Directory IDS or Basic 307 Display Time And Date 300 Do Not Disturb 370 Do Not Disturb Cancel 371 Do Not Disturb On Off 372 Do Not Disturb Override 373 Feature Button Default 395 Group Listen 312 Handsfree On Off 319 Headset On 315 Headset Off 316 Headset On Off 317 Hold Individual 336 Hold System 335 Hookflash Recall in Europe 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove Replace 324 LCD Contrast Control 303 Message 365 Inter Tel Mode 8662 User Guide ITP Mode AYOW SONINYV3 gt T FEATURE NAME FEATURE CODE NEW CODE Message Cancel Message Left 366 Message Cancel Message On Endpt 368 Message Silent Message 367 Microphone Mute On Off 314 Page 7 Page Receive On Off 325 Program Buttons 397 Program Station Password 392 Queue Callback Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Buttons 396 Ring Intercom Always On Off 377 Ring Tone Selection 398 Routing Off 304 Station Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On Off 354 System Spee
16. EN Message Order E Transfer Method i MESSAGE ORDER 4 gt LISTENING TO MESSAGES While the message is playing Back Up Pause Move Forward Lower volume Play the Envelope Higher volume Save the Message Delete the Message Skip to the End After the message Replay Message BE CENCECENG Reply to the Message Voice Mail Message Call Back 2 Forward a Copy See Recording Options Go to Previous Message 4 Play the Envelope EH Go to Next Message 6 Save the Message Delete Message EN New Messages Saved Messages Delivery Options DELIVERY OPTIONS Private Certified Priority 3 Send Copy non EM systems Send and Exit tt TRANSFER METHOD 4 Unannounced Screened Announce Only gt MESSAGE OPTIONS Cancel Unheard Messages Recover Deleted Messages Listen EE Recover All A Purge All EH LU REMOTE MESSAGING Program Cascade Level Enter cascade level number then Change Personal 2 Pager El Enter Time of Day DN Set Days of Week El Weekdays DU All Days 2 Individual Day 1 7 ER Select Message Category ER Prior
17. Inter Tel Model 8662 User Guide ITP Mode USING DIRECTORIES With directories you can use the dialpad to find names and numbers You can then use the directory information to make calls access features or leave voice mail mes sages There are two types of system directories e Telephone directory Search for and connect to contacts or access features e Voice Mail directory Search for voice mail contacts and leave voice mail mes sages see page 66 Telephone Directory There are three subdirectories available in the Telephone directory e Intercom Find and dial intercom extensions e Outside Find and dial outside numbers listed in the company directory e Feature Find and activate system features The Telephone directory uses one of two search methods to find contacts or features Intelligent Directory Search IDS or Basic Search see page 65 Enter a full or par tial name with the dialpad buttons to search for a contact or feature You can then con tact the person or access the feature by dialing the number or pressing a button NOTE The search method used for your system IDS or Basic depends on your soft ware version Intelligent Directory Search IDS IDS simplifies searching for entries in a directory by allowing you to press a dialpad button once rather than several times to enter a character As you enter characters IDS displays the entry that best matches the characters entered as well as the next
18. To change the station password 1 Enter Ki ENER wo Enter the new password and press EJ Enter the new password again for verifica tion and press EJ AUN Enter your current password and press EJ To turn on Do Not Disturb 1 Enter EJ ER 2 Enter message number 01 20 see the default DND message list below If desired enter the optional second line message text see the dialpad character chart on the next page 4 Hang up To turn off Do Not Disturb Enter EJ E and hang up Do NoT DISTURB MESSAGES 01 DO NOT DISTURB 11 OUT OF TOWN TIL 02 LEAVE A MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION TIL 15 WITH A GUEST 06 ON VACATION 16 UNAVAILABLE 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ONA TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH VACATION is replaced by HOLIDAY in European systems DIALPAD CHARACTERS NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B E 2 3 D E F 3 4 G H 1 4 5 J K KL or 5 6 M N o Nor 6 T P Q R s 7 8 T U v 8 9 w x Y Z 9 NOTE The characters associated with the 5 and 6 dialpad digits are dependent on the software version To turn on Call Forward 1 Enter one of the following Call Forward fea ture codes All Calls 355
19. a call to the system s programmed emergency number You do not have to select an outside line first CAUTION If you are using an IP or SIP endpoint consult your system administrator and your local Inter Tel servicing company for important information about dialing emergency services before you begin using it Inter Tel Inc January 2005 printed in US Part no 835 2449 4 PLACING A CONFERENCE CALL 1 While on the first call press ONE DL The call is now on hold 2 Place an intercom or outside call then press the flashing CNF i button to place the call on hold If necessary repeat this step to place a third call on hold 3 Press the flashing CNF 28 button to join all of the calls together in the con ference NOTE Conference calls are limited to three parties on SIP endpoints FORWARDING CALLS 1 Press FWD TL Six line display model users must then select a menu button 2 Do one of the following e To forward to an outside telephone number Select an outside line and dial a telephone number e To forward to an extension number Dial the extension number e To forward to your voice mailbox Dial the voice mail extension To cancel call forwarding 1 Press FWD J 2 Ifyou have a six line display endpoint press the FWD OFF menu button If you have a non display or two line display endpoint press SPKR DL or lift and replace
20. assigned to extensions How do I scroll through options on the display screen Press the mi low end of the volume button to scroll down or the mil high end of the volume button to scroll up Or you can use the PREVIOUS or NEXT menu but tons Inter Tel Model 8662 User Guide ITP Mode 91 m gt D lt z fo oO D m G8 A8 Q9 A9 Q10 A10 Q11 A11 Q12 A12 Q13 A13 Q14 A14 Why can t I program a Station Speed Dial number to the button I want Your system administrator has programmed that button as a non programmable but ton Because you cannot override system programming from your endpoint you must choose another button Why don t the local telephone company star codes i e 82 69 etc work when I press OUTGOING or use the Outgoing Call feature code EJ by default to call an out side number Rather than pressing OUTGOING or Ej to access an outside line you must dial a Select Line Group number before you can use the star codes For example if your system is using the default Select Line Group numbers dial 92001 to access that line Once you have dial tone you can dial the star code and the number Why can t I use ASR to enter my e mail password To prevent others from overhearing your password you must enter it using the dial pad buttons on your endpoint See page 79 for additional information about entering your e mail passwor
21. call to the primary extension without answering the call Or you can just dial the primary extension number To transfer a call back to the extension after you have answered it on your end point e To transfer to hold Press the secondary extension button announce the call if desired and then hang up e To transfer to ring Press TRANSFER and then the secondary extension button You can announce the call if desired before hanging up to complete the transfer 60 Inter Tel Model 8662 User Guide ITP Mode USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording SMDR feature you might be required to enter account codes when you place a call These codes add information to telephone record reports that the system will periodi cally print There are three types of account codes e Standard account codes are automatically entered into the SMDR report when ever you place a call e Forced account codes must be dialed before you can place an outside call e Optional account codes can be entered at any time during a call NOTE Your system administrator can tell you which types of account codes are used on your telephone system To enter an optional account code 1 Press Oo and dial IE El KU 2 Enter the optional account code If the account code is not immediately accepted press EE To set an account code for all calls placed from your endpoi
22. call you when your mailbox receives new voice mail messages Using a cascade a series of up to nine telephone numbers voice mail will call each number until it successfully connects to a device e g pager answering machine etc Because your mailbox can have a primary and an alternate cascade of numbers you can program a cascade to be used during specific days and times For example if you want to be paged when you receive a voice mail message from 5 10 PM on weekdays you can set up a primary cascade If you also want to receive pages for messages marked priority on the weekends you could set your alternate cascade for all day on Saturdays and Sundays O z Q Oo Z Inter Tel Model 8662 User Guide ITP Mode 51 To set up remote messaging for voice mail messages if enabled 1 Access your mailbox as described on page 32 2 Say Personal or press Ei to select the Personal Options Menu 3 Say Remote or press I You have the following options e Say Primary or press Hl to set up a primary cascade e Say Alternate or press IZ to set up an alternate cascade 4 Say Level or press RR and then say or enter the number 1 9 of the level you wish to program You then have the following options e To set up or change an extension or outside number Say Number or press E EITHER say Internal or press BR for an extension number OR say Outside or press B f
23. enable ASR after disabling it press B until you are back at the main menu Press EJ to enable ASR Inter Tel Model 8662 User Guide ITP Mode 33 el HI CC lt ke Ku o z Ke DI O ACCESSING VOICE MAIL MESSAGES When you access your mailbox you can listen to new and saved voice mail messages After listening to your voice mail messages you can access the associated options NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 11 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 75 for information and instructions about using E Mail Reader features Listening to Messages To listen to messages 1 Access your mailbox as described on page 32 2 If E Mail Reader is enabled for your mailbox say Voice Mail or press Il If E Mail Reader is not enabled for your mailbox skip this step 3 Select one of the following e Say New or press i to listen to new messages e Say Saved or press B to listen to saved messages 4 While you are listening to a voice mail message you can use the following options Say Skip or press E to skip to the end of the recording Say Back up or press to rewind a few sec
24. endpoint e NO ANSWER All incoming calls are forwarded if they are not answered before a timer expires Q W CC lt ke Ku O z DI O NOTE Only the installer or system administrator can adjust this timer e BUSY When your endpoint is busy all incoming calls are forwarded with out ringing at your endpoint e NO ANSWER BUSY All incoming calls are forwarded if your endpoint is busy or if you do not answer as described above 2 Do one of the following e To forward to an outside telephone number Press the OUTSIDE PHONE menu button Dial a telephone number or press the OUTSIDE DIR menu button to look up and select a number See page 66 for more information on directories e To forward to an extension number Dial the extension number OR press the IC DIRECTORY menu button to look up and select a number e To forward to your voice mailbox Press the VOICE MAIL menu button e To forward to your message center Press the MESSAGE CENTER menu button To cancel any call forward request Press FWD gj and then press the FWD OFF menu button OR Dial any one of the feature codes listed above and then press Li 26 Inter Tel Model 8662 User Guide ITP Mode Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone Although you cannot program the path of a system forward you can e
25. feature is enabled on your system your administrator can provide you with instructions about how to use the audio diagnostics feature uu rd ei o Z z oc lt M l Inter Tel Model 8662 User Guide ITP Mode Qi5 A15 Q16 A16 Q17 A17 Why can t I use the Agent Help or Record A Call features If your endpoint is configured to use peer to peer P2P audio you will not be able to use the Agent Help and Record A Call features when you are on a P2P call To deter mine if your endpoint is configured to use P2P audio consult your system administra tor Why can t I use one of the features described in this guide There are a few reasons why you might not be able to access the feature Some possi ble reasons include e Your system software version may not support the feature Check with your sys tem administrator to see which software version your telephone system currently uses and if there are any features restrictions for your system e Your system administrator may not have enabled the feature for your endpoint e Your system administrator may have programmed your endpoint to block the fea ture If I need further assistance how do I get technical support First contact the appropriate administrator system voice mail or network if you have a question that is not covered in this user guide If you need further assistance contact your local authorized Inter Tel provider Providers can be locate
26. if I don t know the password for my voice mail Try using your extension number which is your default password Or maybe you don t have a password in which case pressing EJ is all you need to do If these options don t work contact your system administrator who can change or erase the password for you You can then retrieve your messages and reset the password if desired see page 47 How do I program System Speed Dial numbers Only your system administrator can program System Speed Dial numbers You can however program up to ten Station Speed Dial numbers see page 53 How can I set the number of rings that are allowed before the call is sent to voice mail Only your system administrator can change the number of rings How do I change the time and date on my endpoint Only your system administrator can change the time and date Please contact your system administrator if you notice that the date and time are incorrect Why can t I retrieve deleted messages Voice mail may have erased your message After a programmed amount of time has lapsed up to 24 hours voice mail automatically erases all deleted messages see page 85 If you attempted to undelete a voice mail within this time frame but you were still unsuccessful your voice mail system may not have sufficient space pro grammed to store deleted messages How can I change the name displayed on my endpoint Only your system administrator can change the usernames
27. m 1 2 3 4 NOTE The Model 8662 has a PAGE button which is programmed to a specific page zone If you do not know which page zone is programmed for this button ask your sys tem administrator Enabling Paging You can enable or disable page receiving for your endpoint by using the Page Remove Replace feature code If your endpoint is assigned to more than one page zone all zones are removed or replaced at once you cannot turn off individual zones O z Q je Z To turn paging on and off for your endpoint Dial KI A KI Making Pages To make pages 1 Press PAGE or dial Kal 2 Dial the desired zone number 0 9 3 After the tone make your announcement and hang up Inter Tel Model 8662 User Guide ITP Mode 57 PERFORMING A HOOKFLASH DURING A CALL Certain telephone service companies may require a timed hookflash a quick hang up and release To generate a hookflash while using a line Press Oo and dial IE E KOI NOTE This features is known as a Recall in European systems PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed some of your feature buttons may be user programmable If so you can program them with any of the feature codes listed in the back of this user guide or with extension numbers In addition you can combine the feature button and Station Speed Dial functions to program a feature but ton
28. name Inter Tel Model 8662 User Guide ITP Mode 15 6 After the tone record your first and last names 7 When prompted do one of the following e Say Accept or press D again to accept the name e Say Replay or press RR to replay the name you just recorded e Say Append or press EZ to add to your name e Say Re record or press B to erase and re record your name NOTE The system then plays a prompt that introduces you to the basic voice mail system features You can skip this introduction by saying Skip or by pressing EJ if desired Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox a primary and an alternate You may change or choose to use either greeting at any time You can then select which greeting you want played when a caller reaches your voice mailbox Because the purpose of this greeting is to tell callers why they have reached your voice mailbox you should include the following information Q W CC lt ko Ku O z K ke DI O e Whether or not you are in the office and where you can be reached e When you will be returning calls e For callers who do not wish to leave a message how to exit voice mail say Operator or press lj to return to the operator The following are some sample greetings to help you plan your message e Primary Greeting Hello this is I am either on another line or away from my
29. name Then say Accept or press Ej to accept your recorded name 5 Hang up BA DN Inter Tel Model 8662 User Guide ITP Mode 17 MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any endpoint With your Model 8662 you can make receive intercom and outside calls and make emergency calls CAUTION Consult your system administrator and your local Inter Tel servicing company for important information about dialing emergency services from your Model 8662 before you begin using it Intercom Calls Your extension number allows other people to place intercom calls to you without dialing any extra codes And because every endpoint in your telephone system is assigned an extension number you can call other people in your system quickly and easily el HI SS CC lt ke Ku o ke DI O NOTE Ask your system administrator for a list of extensions Placing Intercom Calls To place an intercom call 1 With or without the handset lifted dial an extension number 2 If your call goes through handsfree to an endpoint s speaker speak after you hear a double tone If you hear continuous ringing wait for the call to be answered The telephone system allows you to place a non handsfree call that will override handsfree mode on the extension you are calling If you use the Ring Intercom Always feature to always send non handsfree calls the called party must pick up the
30. or while listening to intercom dial tone press REDIAL e To redial the saved number After selecting a line press REDIAL The number is dialed If there is no redial number available the display shows NO NUMBER TO DIAL DISPLAYING INFORMATION ON YOUR ENDPOINT Your Model 8662 has two lines of display where you can view information such as the date and time or the outside party s name number Date Time Name and Extension Number You can temporarily display the system date and time your username and your extension number at any time Q LU ka CC lt ke Ku O z mm ke DI o To show the date and time display while on a call in DND etc Press Oo and dial EE OI KU Outside Party s Name Number If you are currently connected to an outside caller with Caller ID you can toggle between displaying the caller s name and number To show the outside party s name Press Oo and dial Ef ER NOTE If there is no outside party name available the display shows CANNOT ACCESS FEATURE 28 Inter Tel Model 8662 User Guide ITP Mode USING A HEADSET With an electret headset you can talk on the endpoint handsfree without using your speaker and microphone NOTE If your headset has a power saver mode make sure the system administrator has the Headset Connect Tone flag enabled in the telephone system If this flag is not enabled you may miss the first few se
31. system may be programmed to support the Agent Help feature which allows you to request help from a designated Agent Help Extension usually your supervisor during a call When your request call rings at the Agent Help Extension the supervisor can choose to join the call or reject the request If the Agent Help Extension is a digital endpoint the endpoint s microphone is auto matically muted so that the supervisor cannot be heard unless he or she presses MUTE If the Agent Help Extension is a single line endpoint however the supervi sor can be heard as soon as the conference is established In either case the supervi sor can hear all other parties on the call To use the Agent Help feature while on a call 1 Press Oo and dial EJ E f you hear repeating tones the Agent Help fea ture is not available at your endpoint you already have four parties in your call not enough system circuits are currently available or the Agent Help Extension is in DND 2 Dial the Agent Help Extension number if required Your endpoint may be pro grammed to automatically dial the number or you may be required to dial it If the Agent Help Extension accepts the call you hear the Agent Help tone if it is enabled and the supervisor can monitor or join your call If the Agent Help Extension rejects the call you hear a confirmation tone and the display shows AGENT HELP REJECTED To respond to an Agent Help request at a display endp
32. task you are sometimes prompted to press EJ to indicate to the system that you have finished entering digits It is not necessary to say Pound or Hash when using ASR The silence that follows your voice command replaces the EJ button e While you are recording a message ASR is temporarily disabled therefore you cannot issue spoken commands to access options like pause and erase If you attempt to issue a spoken command while you are recording your recording will include the command you issued To access the pause and erase options you must press the appropriate dialpad buttons e You cannot use ASR to set up your e mail password see page 79 For security reasons you must enter your e mail password characters by pressing the appro priate dialpad buttons Entering passwords this way prevents others from over hearing your password e If the system cannot interpret your voice commands for three consecutive attempts ASR is temporarily disabled by the system for the current call You can still complete tasks using the dialpad buttons however you will no longer be prompted to say a command e You can temporarily disable ASR for the current call by selecting option eight from the main menu Inter Tel Model 8662 User Guide ITP Mode 11 gt lt x oc o gt O el LL WHAT YOU SEE AND HEAR As you can see your Model 8662 and telephone system come equipped with many features To help you understand wha
33. the handset RESPONDING TO A WAITING CALL If you hear a call waiting tone through your handset or headset either end your current call or place it on hold Then press ig SPKR TL ANSWER or the flashing button CHANGING VOLUME LEVELS EITHER Press the high eu or low mfi end of the Volume button OR Press the Up or Down arrow on the Volume button OR Press the VOL UP or VOL DN button To save your change EITHER Press both ends of the Volume button at the same time OR Press the middle of the Volume button OR Press both VOL UP and VOL DN buttons at the same time REDIALING A NUMBER Select an outside line and press REDIAL or dial E KU The number is auto matically dialed PAGING 1 Lift the handset and press PAGE or dial EA 2 Dial the desired page zone number 0 9 3 After the tone make your announcement and hang up NOTE The Page feature is not supported in SIP mode TRANSFERRING A CALL TO AN EXTENSION OUTSIDE NUMBER 1 Press TRANSFER or XFR TL 2 Dial the desired extension or telephone number 3 Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused press ef SPKR TL or the flashing button to return to the caller Press w for SIP mode TRANSFERRING A CALL TO VOICE MAIL 1 Press TRANSFER or XFR TL
34. the subscriber e name Record your message after the tone When finished hang up to deliver the message or press D to access more options MESSAGE OPTIONS Below is a summary of the options you can use when accessing messages after playing messages and when recording voice mail messages LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG 1 Back Up Replay the Replay the message message 2 Pause Reply to the Append the message message 3 Skip forward Forward a copy Erase and re record 4 Lower volume Listen to previ ous msg 5 Play envelope Play envelope 6 Increase vol Listen to next ume message 7 J Save the message EW 9 Delete the Access deliv message ery options WE Cancel Skip to end Send message and exit Message options vary based on media type FEATURE CODES CODE FEATURE NAME CODE FEATURE NAME 391 Account Code All Calls 324 Hunt Group Remove Replace 390 Account Code Optional 303 LCD Contrast Control 326 ACD Agent Log In 365 Message 327 ACD Agent Log Out 366 Message Cancel Msg Left 328 ACD Agent Log In out 368 Message Cancel Msg On Endpt 329 ACD Agent Wrap up Term 367 Message Silent 375 Agent Help Request 314 Microphone Mute 376 Agent Help Reject 7 Page 361 Automatic I
35. the system announces the number of voice mail e mail and fax messages you have each time you access your mailbox before you can listen to your messages The voice prompt that indicates the number of e mail and fax messages is the Main Menu E Mail Reader Count option Voice mail message prompts are not included in Main Menu E Mail Reader Count and will always be played when you access your mailbox You can disable the Main Menu E Mail Reader Count option in your mailbox Disabling the Main Menu E Mail Reader Count option defers e mail and fax prompts until you select the E Mail or Fax message option from the main menu Disabling Main Menu E Mail Reader Count does not disable E Mail Reader It only defers the voice prompts until the appropriate option is selected To disable or enable the Main Menu E Mail Reader Count option 1 Access your mailbox as described on page 32 2 Say Personal or press E to select the Personal Options menu 3 Say More or press El to select More Options 4 Say E Mail Reader Count or press E to select the E Mail Reader Count tog gle option 5 If E Mail Reader Count is enabled say Disable or press E to disable If E Mail Reader Count is disabled say Enable or press i to enable a Z fo m Ed Le py m gt E m D Inter Tel Model 8662 User Guide ITP Mode 83 oc uw Q lt M oc lt 3 uw o E 7 po ACCESSING FAX MESSAGES NOTE By de
36. to delete the message Q m 2 o Gu gt a 4 m O NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Hang up Inter Tel Model 8662 User Guide ITP Mode 39 Q W CC lt ke Ku O z ke DI o USING DO NOT DISTURB MODE If you are away from your desk or if you do not want to be disturbed you can use the DND feature This halts all pages and calls to your endpoint except queue callbacks recalls and direct ring in calls When other users call your endpoint they hear a repeating signal of four fast tones and if they have a display endpoint see the DND message you have selected Your telephone system can have up to 20 different DND messages each of which can be changed by the system administrator installer or programmer Your trainer or sys tem administrator will give you a list of the programmed DND messages For conve nience you should update the following default list DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 01 DO NOT DISTURB 11 OUT OF TOWN TIL 02 LEAVE A MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION 15 WITH A GUEST HOLIDAY TIL 06 ON VACATION 16 UNAVAILABLE HOLIDAY 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK
37. to dial an outside number NOTE You cannot program secondary extension buttons as feature buttons see Pro gramming Secondary Extension Buttons on page 60 To program a user programmable feature button 1 With the handset in the cradle dial HI EI KA 2 Press the feature button you want to program z OO Z gt e 3 Dial the feature code or extension number you want to store under that button Refer to page 94 for default feature codes To return all feature buttons to their original default values With the handset in the cradle dial EN IE E To display the current feature button values 1 With the handset in the cradle dial EJ E KI 2 Press the feature button s you want displayed 3 Press d to hang up 58 Inter Tel Model 8662 User Guide ITP Mode PROGRAMMING DIRECT STATION SELECTION BUTTONS A button programmed as a Direct Station Selection Busy Lamp Field DSS BLF but ton provides a way to dial the associated extension with one touch In addition if the button is equipped with a lamp you can visually monitor the status of the associated extension To assign an extension to a DSS BLF button 1 With the handset in the cradle dial EN EJ EA 2 Press the DSS button s and dial the desired extension number Once programmed you can use your DSS button as follows e You can place an intercom call to the extension that the DSS button is pro grammed for by pressing the button once
38. to listen to saved messages While you are listening to a message you can use the following options e Say Skip or press E to skip to the end of the recording e Say Backup or press Hf to back up e Say Pause or press Bio pause Press D to continue e Say Forward or press Ef to skip ahead e Say Lower or press Ef to lower the volume e Say Envelope or press EI to play the message envelope e Say Higher or press Dro raise the volume e Say Save or press fa to save the new message in your mailbox e Say Delete or press to delete the message from your mailbox When the message has finished playing you have the following options e Say Replay or press ff to replay the message from the beginning e Say Reply or press Bf to reply to the message e Say Forward or press E to forward a copy of the message e Say Previous or press E to listen to the previous message e Say Envelope or press E to play the introductory message envelope e Say Next or press Dro listen to the next message e Say Save or press EE to save the new message in your mailbox e Say Delete or press IE to delete the message from your mailbox RECORDING AND SENDING VOICE MAIL MESSAGES DU EF ob a Access your mailbox as described on page 3 Say Record or press E Say or enter the mailbox number where you want to leave the message Say Yes or press El to accept
39. to see which software version your telephone system cur rently uses and if there are any features restrictions for your system Your Model 8662 is compatible with the following Inter Tel software Inter Tel 5000 system software v1 0 and later Axxess system software v8 1 and later Unified Communicator v2 1 and later Enterprise Messaging v1 0 and later 12 Inter Tel Model 8662 User Guide ITP Mode Getting Started SECTION CONTENTS PAGE INTODUCION ics tire heehee ena AC 14 Adjusting Your Endpoint s Viewing Angle 14 Adjusting Your Endpoint s LCD Contrast 14 Setting Up Voice Mail 15 Initializing Your Mailbox 15 O Recording Your Personal Greetings 16 m Recording Your Voice Mail Directory Name 17 Making and Receiving Calls 0020ee eee eens 18 3 Intercom Calls eebe ereid PGKA AP 18 o Outside Cales 20 5 Emergency Calls 0 2 21 O Call Ee ncaa ck wes teh a eh ae Ee 22 Placing Calls On Hold 22 el Placing Conference Calls 0000 cece e eee eee 23 Transferring Calls cee eee ees 24 To Another Extension 24 To Voice Mall Ae e448 hae NA ne ie ee oR Rea EN 24 To an Outside Number 24 Using Reverse Transfer eee e eee eee eee 25 Forwarding Calls 0 0c e eee eee 26 Manual Call Forwarding eee eens 26 Automatic System Forwarding eee 27 Stee EE 27 Redialing a Number cece eee
40. up BA Co M If you selected the primary or alternate greeting option record your greeting when prompted then press E If you already have a primary or alternate greeting it is played when you select primary or alternate You can then do one of the following e Say Accept or press D to accept the greeting e Say Replay or press EE to replay the greeting e Say Append or press E add to the greeting and then press ES e Say Erase or press E to erase and re record the greeting e Say Cancel or press B to exit without changing your greeting 6 Hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you Although you record your name when you first initialize your mailbox you can change it at any time Q m 3 2 o Gu gt a 4 m O To record your directory name Access your mailbox as described on page 32 Say Personal or press Ef to select the Personal Options Menu Say Name or press IZ Your recorded name is played Do one of the following e Say Accept or press El to accept your recorded name e Say Replay or press E to replay your recorded name e Say Append or press IZ to add to your name e Say Erase or press Ef to erase and re record your name When you hear a tone record your first and last
41. voice mail or mailboxes When ASR is enabled for your mailbox you can issue spoken commands to navi gate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directories ASR can be enabled for standard voice mailboxes and advanced mail boxes see page 9 For more information about ASR see page 11 E Mail Reader E Mail Reader allows you to access voice e mail and fax mes sages from your mailbox For e mail messages E mail Reader uses Text to Speech TTS capabilities included with EM to convert the text in an e mail mes sage to a wav file For fax messages E Mail Reader announces the fax enve lope If E Mail Reader has been enabled for your mailbox your voice mail e mail and fax messages are unified in one convenient location For more informa tion and instructions about how to use E Mail Reader features see the Using E Mail Reader section starting on page 78 Consult your voice mail administrator to see if ASR and or E Mail Reader is enabled for your mailbox NOTE EM also includes Unified Messaging inbound and outbound faxing capabilities For information and instructions about Unified Messaging features see Issue 2 3 of the Unified Messaging User Guide part number 550 8121 10 Inter Tel Model 8662 User Guide ITP Mode Automatic Speech Recognition ASR Automatic Speech Recognition ASR is a feature av
42. 1 Access your mailbox as described on page 32 2 Say E Mail or press EI to listen to your e mail messages Then select one of the following Say New or press EH to listen to new messages Say Saved or press B to listen to saved messages NOTE You may experience a delay if you have a large number of e mail messages in your in box for example more than 500 messages 3 After the e mail envelope is played E Mail Reader reads the body text of the e mail message While you are listening to a message you can use the following options Say Skip or press E to skip to the end of the recording Say Back up or press to rewind a few seconds and replay the mes sage Say Pause or press BJ to pause Say Continue or press i to continue Say Forward or press EJ to skip ahead Say Lower or press ER to lower the volume Say Envelope or press Ei to play the message envelope Say Higher or press Gf to raise the volume Say Delete Message or press Ef to delete the message Say Cancel or press J to return to the previous menu 4 When E Mail Reader has finished reading the e mail you have the following options Say Replay or press EE to replay the message from the beginning Say Reply or press J to reply to the message If the e mail message had more than one recipient you have the following options Say Everyone or pr
43. 2 Dial the voice mail extension number 3 Hang up to send the call to the voice mail menu so that the caller can enter the mailbox number USING REVERSE TRANSFER CALL PICKUP 1 Lift the handset and dial EJ 2 Dial the extension number where the call is ringing or holding ACCESSING YOUR MAILBOX NOTE If your voice mail system has Automatic Speech Recognition ASR capability and it is enabled for your mailbox you can complete voice mail tasks by issuing spoken commands or by pressing dialpad digits If your MSG3q button is lit and you have a message from voice mail 1 Lift the handset or press d or press SPKR J 2 Press MSGS A call is automatically placed to the voice mail system 3 Enter your personal password and press ES If your MSG button is not lit 1 Dial the voice mail extension number You hear the main menu 2 During or after the greeting say Login or press B to identify yourself as a subscriber 3 Say or enter your mailbox number 4 Enter your mailbox password if programmed Then press E ACCESSING VOICE MAIL MESSAGES 5 Access your mailbox as described on page 3 If E Mail Reader is enabled for your mailbox say Voice Mail or press ER If E Mail Reader is not enabled for your mailbox skip this step Select one of the following e Say New or press Hl to listen to new messages e Say Saved or press Ef
44. D Station Speed Dial SYS SPD System Speed Dial TFR Transfer TG Trunk Group a group of outside lines TRNK Trunk an outside line MISSED number Missed Calls Inter Tel Model 8662 User Guide ITP Mode aL 2 Z Q lt O Cc D gt lt Message Indicator Lamp The Message Indicator lamp located at the top right corner of the endpoint shows the same indications as the MSG button The Message Indicator lamp flashes when ever there is a waiting message gt lt x oc o gt Oo m L NOTE By default the message lamp is programmed to light when you receive a new voice mail message However this lamp can be programmed for other functions Check with your system administrator if you are unsure what your endpoint s lamp is pro grammed to indicate Power Requirements The Model 8662 requires either an individual power supply unit or a centralized power source to power the endpoint Check with your system administrator about the specific power requirements for your endpoint Before connecting a power supply unit make sure it is compatible with your end point The following individual power supply units are compatible with the Model 8662 e Inter Tel Power Supply Unit Part Number 806 1114 806 1117 in Europe e Red Hawk Single Port PowerSense Part Number 901 0407 e An industry standard IEEE 802 3 Power Supply Unit It is recommended that you plug your endpo
45. E Mail or press Zl to recover an e mail message e Say Facsimile or press EJ to recover a fax message 5 EITHER Say Listen or press Hl to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or press EH to replay the message e Say Reply or press Zl to reply to the message e Say Forward or press EJ to forward the message e Say Previous or press E to listen to the previous message e Say Envelope or press Dro play the message envelope e Say Next or press EG to listen to the next message e Say Recover or press fa to recover the message OR say Recover or press E to recover all deleted messages OR Say Purge or press El to permanently delete all deleted messages 6 Hang up a 2 fo m Eg F py m gt E m D Inter Tel Model 8662 User Guide ITP Mode 85 oc uu Q lt M oc lt 3 uw Oo Z D CHANGING MESSAGE ENVELOPES When you receive a voice fax or e mail message a message envelope is played The envelope can include the time and date the message was left the source of the message and additional information that is associated with the media type Common envelope options for voice mail e mail and fax include e Time and Date The time and date the message was received e Source The source of the voice e mail or fax message These envelope option
46. ER anew eee eee Rae ae eee 61 Screening Call S aaa aa TE See Anne ge e Ee eh cuts 61 Using Call Logging 471 Ne teeta eee eee a NG PD ee ee eee eee 62 Using Directories 2 acc ee ee KREE ee KLEER 63 Programming Remote Feature Access 68 Requesting Agent Help 70 Working in HUNtGIOUDS isc ee EE RE EE EE E eines hae eee eens 71 USING E MAIL READER 22scc22 6cc2c 8EENE r riike RDAIRD DAL SANGA 75 Introduction soi a d Ee DAGA ES a ead eae IDEA REEL ee ede eda 76 E Mail Reader Features 77 Using Your Advanced Mailbox 78 Setting Up Your E Mail Password 0 0c e eee 79 Accessing E Mail Messages 00 cee eee eee eee eee eee eee eee 81 Using Main Menu E Mail Reader Count 2 4 cece eee eee eee 83 Accessing Fax MessageS 00sec cere c eee eee ee eee cent AA 84 Recovering Deleted Messages 85 Changing Message Envelopes 86 Voice Mail Flowchart Advanced Mailbox 87 LEARNING MORE paa e ENEE 89 uge EE eee een eee ee pee eran eee eee eee eee ere ae ee NANA 90 What the Administrators Can Do for ou 90 Frequently Asked Questions FAQ5s 2 e eee eee eens 91 Default Feature Codes NENNEN cee ew ned NN EE cee de esse NEE e NENG 94 INDEX eh sie eier AA 99 Finding Your Way 1 Z Z Q lt CO Cc ba gt lt SECTION CONTENTS PAGE WeICOMG EIERE SEN EE See bee dee AN 2 About This Guide 2 About Your Endpoint eee eee eee eee 3 Feature Button Functions 00
47. Hang up 48 Inter Tel Model 8662 User Guide ITP Mode Changing the Call Screening Transfer Method NOTE The Call Screening feature is available only if it is enabled for your mailbox Contact your voice mail administrator to see if this feature is enabled for your mailbox Depending on the transfer method you select calls that are transferred from your mailbox may be one of the following Unannounced Calls Calls are sent directly to your extension Announce Only Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name Then the call is sent to your extension Screened Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call See page 61 for instructions about using the call screening feature To change your transfer method if enabled 1 Access your mailbox as described on page 32 2 Say Personal or press E to select the Personal Options Menu 3 4 Say Transfer or press E The system tells you what your current transfer Say More or press E for More Options method is You can then select the desired transfer method as follows e Say Unannounced or press J to select unannounced transfers e Say Screened
48. NG Speed dialing allows you and your system administrator to store frequently dialed numbers for easy dialing Each number is stored on your endpoint Station Speed Dial or in the telephone system System Speed Dial and is identified by a location number Once programmed you can quickly dial these numbers by entering a feature code and dialing the desired location number Because the system supports both sta tion and System Speed Dial numbers you can have access to over 1000 stored num bers Station Speed Dial You can program and use up to ten personal speed dial numbers on your endpoint In addition if you have programmable feature buttons you can program them as speed dial buttons for one touch dialing To use a speed dial button you must e Store the number in a speed dial location e Program an available feature button as a speed dial button e Associate a speed dial location with the new speed dial button NOTE You can use the Speed Dial feature even if your endpoint does not have programmable feature buttons Programming Station Speed Dial Numbers To store a speed dial number use the Station Speed Dial Programming feature code to program the number in a speed dial location Use the following table to list the numbers that you store in speed dial locations 0 9 O z Q Oo z 0 O oo ag Ch MW 1 2 3 4 Inter Tel Model 8662 User Guide ITP Mode 53 To store a number in
49. NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press amp or the HOLD menu button 2 Hang up or place another call To place an outside call on System Hold 1 Press oo and dial IE IE E 2 Hang up or place another call To return to a call that is on hold 1 Lift the handset 2 Press amp or the flashing button 22 Inter Tel Model 8662 User Guide ITP Mode PLACING CONFERENCE CALLS With the Conference feature you can establish a conference call with up to three intercom and or outside parties four including you To place a conference call 1 While on the first call press ONE or the CNF menu button to put the call on hold Place another intercom or outside call Press cNF 2 or the CNF menu button to place the call on hold If necessary repeat this step to place one more call on hold Press cNF a or the CONNECT TO CONFERENCE menu button to join all of the calls together in the conference During the conference call you can do the following To place the conference on hold Press the HOLD menu button This places the conference on hold without disconnecting the parties To return to the conference press CNF i To drop out of the conference Press and hang up This removes your endpoint from the conference but leaves the other parties connected To add parties to the conference a
50. Press the ADD PARTY menu button This leaves the conference parties con nected b Place a call to the party to be added to the conference c EITHER Press CNF Sf twice OR Press CNF 8f once and then press CONNECT TO CONFERENCE You and the new party are added to the conference To end the conference and place all parties on individual hold Press CNF 2 and then press to place all of the parties on individual hold You can then speak to one party at a time by pressing amp or a flashing button To mute your microphone Press MUTE or the MUTE menu button This turns your microphone on or off during the conference If mute is enabled you can hear the conferenced parties but they cannot hear you To transfer the conference to another extension or to voice mail Press TRANSFER or the TRANSFER CNF menu button and dial the desired extension number Then hang up when you are ready to complete the transfer Inter Tel Model 8662 User Guide ITP Mode 23 Q m 2 Q Gu gt Kal 4 m O Q W CC lt ke Ku O z ke DI o TRANSFERRING CALLS Although transferring calls is considered a basic function of an endpoint your Model 8662 endpoint has many advanced options for this feature With your endpoint you can transfer a call to another extension voice mail or even an outside line To Another Extension 1 EITHER Press
51. SSING MESSAGES Note Options vary by medial type While the message is playing Go to Next Message Save the Message Delete Message Inter Tel Model 8662 User Guide ITP Mode 87 CC Lu a lt Lu CC lt I7 o lt D 88 Inter Tel Model 8662 User Guide ITP Mode Learning More SECTION CONTENTS PAGE Introduction A wd eee ee ee ee ee 90 What the Administrators Can Do for You 90 Frequently Asked Questions EAOs 91 Default Feature CodeS 000 cee eee eee eee 94 m gt ES Z Z e oO D m Inter Tel Model 8662 User Guide ITP Mode INTRODUCTION If you want to know more about your endpoint and voice mail system this is the sec tion for you With additional information and FAQs you should be able to find answers to most of your questions NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your endpoint and or voice mail They have access to advanced programming features and can reset certain settings associated with your endpoint The types of administrat
52. TRANSFER or the TRANSFER menu button OR Press the TRANSFER TO HOLD menu button to place the call on hold at the other endpoint Dial the desired extension number or press the IC DIRECTORY menu button to look up the number If you want to transfer to your message center press the MESSAGE CENTER menu button Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused press the flashing button to return to the caller NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for your endpoint you are automatically connected to the transferred caller once the transferring party hangs up If this option is disabled you must press a CALL button to answer the transferred call To Voice Mail d 2 3 Press TRANSFER or the TRANSFER menu button Press the VOICE MAIL menu button EITHER Dial the desired mailbox number and hang up OR Hang up to send the call to the voice mail menu so that the caller can select the mailbox number To an Outside Number Press TRANSFER or the TRANSFER menu button Select an outgoing line by pressing the OUTSIDE PHONE menu button Dial the desired telephone number Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused press the flashing button to r
53. VIEW MESSAGE menu button to view the waiting message If more than one message is waiting scroll to the desired message using the PREVIOUS or NEXT menu buttons or press the Si high or mf low end of the volume button 2 Press the REPLY menu button to respond to the desired message To cancel a waiting message 1 Press msaa or the VIEW MESSAGE menu button to view the message to be canceled 2 Press E or the DELETE menu button to cancel the displayed message Inter Tel Model 8662 User Guide ITP Mode 31 el HI ka CC lt ke Ku O z Ke DI O ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox you must access your mailbox to retrieve it NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 11 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 75 for information and instructions about using E Mail Reader features When you access your mailbox depending on the voice processing system enabled features and mailbox status you may hear one of the following messages e Mailbox almost full or full If your mailbox is full no new messages can be received until you delete waiting or saved messages e Quota
54. a speed dial location 1 With the handset in the cradle dial Ei E EJ 2 Dial the speed dial location 0 9 you want to program 3 Enter letters or numbers up to 10 characters as described below see the dial pad button directory on page 65 e Remain in alphanumeric mode Message button and lamp lit Press the dial pad buttons to enter the desired characters The number of times a button is pressed determines which character is entered For example 77776444844 would enter SMITH When adjoining characters are located under the same button press FWD D once to advance to the next character For exam ple 5666 FWD 66337777 would enter JONES Press FWD once to advance and twice to leave a space or press MUTE to backspace e Change to numeric mode Message button and lamp unlit Press the dialpad buttons to enter an extension number Press MUTE to backspace e Press the ACCEPT menu button to save the name 4 Dial the extension number or telephone number to be stored as described below e Numeric mode Message button and lamp unlit Enter the number NOTE You cannot use hyphens or colons in the number If your number includes an asterisk pound a hookflash a quick hang up and release or a pause press Oo once for an asterisk twice for a pound three times for a hookflash or four times for a pause Each pause or hookflash counts as one digit
55. abled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 11 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 75 for information and instructions about using E Mail Reader features Initializing Your Mailbox To access voice mail the first thing you need to do is initialize your mailbox This allows you to change the default password for your mailbox record your name for the company directories and listen to the voice mail introduction Q m 2 q Gu gt a zl m O To initialize your mailbox 1 Dial the voice mail extension number You hear the main menu NOTE If you do not know the voice mail extension number check with your voice mail administrator 2 Say Login or press B to identify yourself as a subscriber 3 Enter your mailbox number using the dialpad buttons 4 Enter your default password using the dialpad buttons NOTE Your mailbox number is your default password If you want a password enter a new password using digits 0 9 up to 12 digits and then press EJ when you are done The messaging system plays back your password If you do not want to use a password just say Skip or press Kill 5 Say Accept or press D to accept the entry or say Erase or press Rij to erase and re enter your password The system prompts you to record your directory
56. achment in the form of a wav file If the e mail has multiple recipients you have the option of replying to just the sender or to all of the recipients When you forward an e mail message the e mail is converted to a fax and forwarded to the fax destination telephone number you specify NOTE The body of Outlook meeting messages contain links that E Mail Reader inter prets as text These links are displayed if you are using a third party mail application or Outlook Express but they are hidden in Outlook EXAMPLE Sally User s supervisor creates a Sales Team meeting invitation in Out look and sends it to Sally Sally accepts the meeting and in the body of her acceptance e mail she writes I m looking forward to attending When Sally s supervisor access Sally s meeting acceptance using E Mail Reader the e mail is announced according to the supervisor s e mail envelope preferences Then E Mail Reader reads Sally s written response followed by the hidden link inserted by Outlook I m looking forward to attend ing Microsoft Outlook Web Access http TMS NT EVS01 Exchange Sally User Inbox Accepted 3A 20Sales 20Team 20Meeting 5 EML a 2 fo m rm py m gt E m D Inter Tel Model 8662 User Guide ITP Mode 81 oc o Q lt M oc lt uw o Z D 3 To access your e mail with E Mail Reader NOTE To repeat menu instructions say Help or press at any time
57. ailable for systems using EM Because ASR is a very flexible feature it can be enabled or disabled on several differ ent levels When ASR is enabled for your mailbox you can issue spoken commands to navigate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directo ries using voice commands aL Z 2 2 al lt e Cc pu gt lt When you access voice mail if you are given the option to say a command or press a dialpad button to complete a task then ASR is enabled for your mailbox If you are only prompted to press a dialpad button ASR is not enabled for your mailbox If your mailbox is not ASR enabled you can still navigate the menus and perform tasks by pressing the appropriate dialpad buttons when prompted by the system When using ASR follow these guidelines for best results e When completing a mailbox related task either say the command each time or press the dialpad buttons each time e Use the handset when issuing spoken commands Your endpoint s speaker can pick up background noise and other sounds which may cause the system to mis interpret a command e Voice mail command words are shown on display endpoints If your endpoint has a display and you don t hear the command word when the prompt is announced look at the display for the appropriate voice command e When you use the dialpad buttons to complete a
58. ailbox does not have E Mail Reader enabled you have a standard voice mailbox see page 9 The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users therefore the instructions for these common mailbox tasks are not repeated in this section See the following pages for common mailbox tasks e Initializing your mailbox see page 15 e Recording your personal greetings see page 16 e Recording your voice mail directory name see page 17 e Accessing your mailbox see page 32 e Disabling and enabling ASR see page 33 e Accessing voice mail messages see page 34 e Recording and sending voice mail messages see page 37 e Canceling unheard voice mail messages see page 38 e Changing your mailbox password see page 47 e Changing the call screening transfer method see page 49 e Programming a fax destination see page 50 e Changing the message search order see page 50 e Programming remote messaging see page 51 e Screening calls see page 61 e Using the voice mail directory see page 66 NOTE For a voice mail flowchart for standard mailbox users see page 105 76 Inter Tel Model 8662 User Guide ITP Mode E MAIL READER FEATURES When E Mail Reader has been enabled for your mailbox you have the advanced mailbox The advanced mailbox unifies your local voice mail messages and your remote fax and e mail messages in one convenient location E mail Reader uses Te
59. ailbox type and guides you through the available options STANDARD VOICE MAILBOX MAIN MENU TO SAY PRESS Access new voice mail messages New 1 Record voice mail messages Record 2 Access saved voice mail messages Saved 3 Access personal mailbox options Personal 4 Access message options Options 5 Disable Automatic Speech Recognition Disable 8 ADVANCED MAILBOX MAIN MENU TO SAY PRESS Access voice mail messages Voice mail a Record voice mail messages Record 2 Access e mail messages E mail 3 Access personal mailbox options Personal 4 Access message options Options 5 Access faxes Facsimile 6 Disable Automatic Speech Recognition Disable 8 REMOTE FEATURE ACCESS Remote Feature Access allows you to change your station password place your endpoint in Do Not Disturb mode and forward calls from another endpoint or through a special dial up line If you do not hear a tone after each step or if you hear repeating tones you have made a mistake or the feature is restricted Start over To use Remote Feature Access 1 EITHER call number provided by your system administrator If required enter your password OR use any endpoint on the system 2 Enter E E EJ Enter your extension number 4 Enter your password and press EI You can now use the features described below and at right
60. aiting at the primary extension ask your system adminis trator There are two possible types of secondary extension buttons programmable and non programmable If you have a non programmable secondary extension button only the system administrator can change the associated extension If you have a programma ble button you can change the extension as described below NOTE You can only assign the extension for a secondary extension button You can not create or change the secondary extension button e g make it a feature button To display the current secondary extension button assignment s 1 With the handset in the cradle dial E E KI 2 Press the secondary extension button s you want displayed To assign a primary extension to a secondary extension button if enabled 1 With the handset in the cradle dial EN EN KA 2 Press the secondary extension button and dial the desired extension number z OO O gt O Once programmed you can use your secondary button as follows e You can press your flashing secondary extension button to answer a call that is ringing or holding on any CALL button at the primary extension e You can press your unlit secondary extension button to place an intercom call to the primary extension NOTE If the secondary button is flashing i e a call is ringing at the primary exten sion you can press EJ before pressing the flashing button to place an intercom
61. box 87 standard voice mailbox 105 Forced Account Codes 61 Forwarding Calls 26 Frequently Asked Questions FAQs 91 Full Mailbox 32 100 Inter Tel Model 8662 User Guide ITP Mode G Generating a Hookflash 58 Greetings 16 Group Listen 30 Group Listen Using the Speaker 30 H Handsfree Mode 20 21 Hold 23 Hookflash 58 Hunt Group Calls Enabled Disabled 71 Hunt Groups 71 Incoming Calls call log 66 Individual Hold 22 Initializing Your Mailbox 15 Intelligent Directory Search 63 Intercom Calls 18 Inter Tel Protocol ITP Mode 2 K Keymaps 45 L Lamps 6 Language 46 Last Number Dialed Saved 28 LCD Liquid Crystal Display 5 LCD Contrast 14 Leaving Messages 31 Liquid Crystal Display LCD Menu buttons 3 Listening to Messages 34 Logging In and Out of ACD Hunt Groups 72 Mailbox Almost Full Full 32 Main Menu E Mail Reader Count 83 Making calls 18 pages 57 Making and Receiving Calls 18 Making Emergency Calls 21 Manual Call Forwarding 26 Members Hunt Group 71 Menu Button 5 Menu Buttons 5 Message button 31 indicator lamp 6 search order 50 Message Count and Type 32 Messages listening 34 listening to messages 34 receiving 34 recording and sending voice mail messages 37 recovering deleted 85 using do not disturb 40 Messaging Remote 32 51 Microphone 23 30 Missed Calls call log 66 Multilingual Capability 46 Mute Button 23 30 Mute Feature 30 N Non Handsfree Calls 19 45 Nume
62. conds of incoming calls To connect a headset 1 Insert the headset plug into the headset jack 2 With the handset in the cradle dial ER E Headset On feature code or dial EE Headset On Off feature code The display shows HEADSET MODE ON Q m 2 Q Gu kar gt Kal zl m O NOTE If using a headset press 4 to connect and disconnect calls To disconnect a headset 1 Unplug the headset cord from the headset jack 2 With the handset in the cradle dial ES EE NEN Headset Off feature code or dial ER ER Headset On Off feature code The display shows HEADSET MODE OFF NOTE If you have both a headset and a handset connected to your endpoint and you are using the headset you can quickly transfer audio to the handset by lifting the hand set from the cradle Press to transfer the call back to the headset before replacing the handset in the cradle Inter Tel Model 8662 User Guide ITP Mode 29 USING THE SPEAKER AND MICROPHONE If you are not using a headset you can talk handsfree using your speaker and micro phone The microphone has a mute feature which when enabled allows you to hear the other party but they cannot hear you This does not put the party on hold You can also use the speakerphone for on hook dialing call monitoring and background music Mute Button To mute the microphone Press MUTE D or the MUTE menu button To turn the mute feature off Press MUTE J o
63. d INT R T L Model 8662 Inter Tel Protocol Mode User Guide 0 El Saba G QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter Tel endpoints For detailed information about these and other features refer to the complete instructions in the appropriate user guide PLACING AN INTERCOM CALL 1 Dial an extension number 2 If your call goes through handsfree to the called endpoints speaker speak after you hear a double tone If you hear continuous ringing wait for the call to be answered PLACING AN OUTSIDE CALL 1 With or without the handset lifted press or dial the Outgoing Call feature code the default feature code is E 2 Dial the desired number If you hear a single progress tone you must dial an account code before you can place your call ANSWERING AN INTERCOM OR OUTSIDE CALL EITHER Respond handsfree if enabled OR Lift the handset for privacy OR Press d SPKR or ANSWER OR Press the flashing ic si Intercom button PLACING A CALL ON HOLD While on a call press or HOLD Hang up or place another call To return to the call lift the handset an then press w HOLD or the flashing button PLACING AN EMERGENCY CALL Dial EJ KO HG in the U S or RER ER in Europe to automatically place
64. d Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345 ui oc fe 0 Z E oc lt uw Inter Tel Model 8662 User Guide ITP Mode NOTES m gt ES Z E q Oo D m Inter Tel Model 8662 User Guide ITP Mode wi rd fe el 2 G lt DI Inter Tel Model 8662 User Guide ITP Mode Index A Abbreviations 5 About Voice Mail 10 12 About Your Endpoint 3 Accessing e mail messages 81 fax messages 84 Account Codes 61 ACD 71 ACD Hunt Groups 71 Adding Parties to a Conference 23 Adjusting Your Endpoint s Viewing Angle 14 Administrators 90 Advanced Mailbox using 78 voice mail flowchart 87 Agent Help 70 Agent IDs 71 Alternate Greeting 16 Assigning Secondary Extension Buttons 59 60 Automatic Call Answer 45 Automatic Call Distribution ACD 71 Automatic Speech Recognition ASR 10 Automatic System Forwarding 27 Background Music 45 Basic Search 65 Buttons dialpad 3 DSS BLF 59 feature 3 58 lamps 6 LCD menu 5 message 31 mute 23 secondary 59 special 4 C Call Logging 66 Call Pickup Reverse Transfer 25 Call Waiting 22 Callbacks 19 Calls making 20 making conference 23 making emergency 21 picking up reverse transferring 25 placing a non handsfree 18 placing onhold 22 receiving 19 21 receiving non handsfree 19 returning to a held caller 22 waiting for called endpoint 19 Camp On 19 Canceling call forwarding 26 ca
65. d if E Mail Reader is enabled for your mailbox If my e mail password expires for my e mail client and I have to change it do I also have to update it for my mailbox Yes Whenever you change your e mail password you will be prompted to update it for E Mail Reader See page 79 for additional information about entering your e mail password Why don t I have e mail and fax messages in my mailbox If your mailbox is the standard voice mailbox see page 9 you will not receive e mail and fax messages in your mailbox To receive these types of messages E Mail Reader must be enabled for your mailbox Check with your voice mail administrator to see if E Mail Reader is enabled for your mailbox Why do I get the wrong response when I try to complete a task by saying a command Several things affect the system s response to voice commands One reason the sys tem may not be responding to voice commands is that Automatic Speech Recognition ASR may not be enabled on your system If your system s voice prompts do not include the option to say a command then ASR is not enabled See page 11 for additional guidelines for using ASR Sometimes I experience audio problems on my endpoint such as echo distorted sound or choppiness To whom do I report this The system has an audio diagnostics feature that users can access to diagnose audio problems Contact your system administrator if you are having audio problems If the Audio Diagnostics
66. d using the Inter Tel Web site at www inter tel com All Inter Tel sales service and support are handled at the local level Inter Tel Model 8662 User Guide ITP Mode 93 m gt ES Z Z fo oO D m DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if necessary OUTSIDE LINE ACCESS CODES ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergency Call 911 999 in Europe Outgoing Call 8 These defaults may differ depending on the software version EXTENSION NUMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 ui oc fe 0 Z E oc lt uw 94 Inter Tel Model 8662 User Guide ITP Mode GENERAL FEATURE CODES FEATURE NAME FEATURE CODE NEW CODE Account Code Following Calls 391 Account Code Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In Out 328 ACD Agent Wrap Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer Ringing Call 351 Automatic Intercom Access On Off 361 Automatic Line Access On Off 360 Automatic Line Answer 350 Background Music On Off 313 Call Forward All Calls 355 Call Forward If Busy
67. de ITP Mode 47 z OO O gt fe Changing the Voice Mail Message Envelope When you receive a voice mail message the voice mail system plays an envelope that can include the time and date the message was left the source of the message and or the message length By default the envelope contains all of this information but you can change your envelope as described below NOTE If E Mail Reader is enabled for your mailbox you can also change your e mail and fax message envelopes See page 86 for instructions about how to change your voice mail e mail and fax message envelopes To change your voice mail message envelope 1 Access your mailbox as described on page 32 2 Say Personal or press E to select the Personal Options Menu 3 Say Envelope or press E to select the Message Envelope Options Menu You can then do any of the following Say Time Date or press J to enable or disable the time and date options Say Source or press El to enable or disable the message source option Say Length or press B to enable or disable the message length option Say All Options or press E to enable all options and return to the Per sonal Options Menu Say None or press Ef to disable the entire envelope and return to the Per sonal Options Menu Say Accept or press D to accept the changes Say Cancel or press EJ to return to the Personal Options Menu 4
68. desk and cannot take your call at this time If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call as soon as possible Thank you e Alternate Greeting Hello this is I will be away from the office from day date until day date If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call when I return Thank you You can also select the System Greeting if you do not want to record a primary or alternate greeting The system greeting states Mailbox number xxxxx is not avail able Depending on how your system is programmed the system greeting may also include After the tone please record your message When finished you may hang up to deliver the message or press pound for more options 1 6 Inter Tel Model 8662 User Guide ITP Mode To record change your personal greeting Access your mailbox as described on page 32 Say Personal or press E to select the Personal Options Menu Say Greeting or press Hj to record or change your personal greeting Do one of the following e Say Primary or press E to record and or enable your primary greeting e Say Alternate or press Bo record and or enable your alternate greeting e Say System or press B to enable the system default mailbox greeting 5 If you selected the system greeting option hang
69. dialing an outside number Each of these is described in the table below gt lt x oc o gt Oo el L BUTTON IF YOU YOU CAN PG qd Press d and hang up Answer a Call using the speaker 19 gi Press the high or low end of the volume Adjust volume during a call 44 button LI Press W International Hold Symbol Put a call on hold 22 CALL Press an unlit CALL button or the flashing Select an outside line or answer a call 20 21 button IC Press ic J Access an intercom call 19 MUTE Press MUTE Mute the microphone 30 DND T Press unlit or IT DND Enable disable Do Not Disturb mode 40 PAGE Press PAGE Choose a page zone to place a page 57 STNSPDL Press SNSPA View or access Speed Dial numbers 53 SYS SPDL Press SYS SPDI View or access System Speed Dial 55 numbers REDIAL Press REDIAL Redial a telephone number or save the 28 last number dialed CNF Press CNF and dial the numbers you Place a conference call 23 would like to add to the conference TRANSFER Press TRANSFER and dial the destination Transfer a call 24 number MSG Press MSG Leave or listen to a message 31 FWD Press FWD and dial the destination Forward calls to the specified number 26 number ANSWER Pr
70. dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features 2 Inter Tel Model 8662 User Guide ITP Mode ABOUT YOUR ENDPOINT Your Model 8662 is equipped with a six line display a hearing aid compatible hand set a message indicator lamp an internal speaker and microphone and three types of buttons e Dialpad buttons Allow you to enter numbers and letters e Feature buttons Provide quick access to various endpoint and voice mail fea tures e Liquid Crystal Display LCD menu buttons Allow you to scroll through dis plays and make selections based on the active feature The photo below displays the external components of the endpoint Message Indicator Lamp Internal Speaker Underneath Handset LCD with six Volume 16 Character Lines ws Menu Buttons a a aa Hold D A Special 12 Button Dialpad Handsfree Microphone eature Buttons Underneath Edge HAC Handset NOTE This is the default configuration Your buttons may have been programmed dif ferently If you are uncertain about the configuration ask your system administrator Inter Tel Model 8662 User Guide ITP Mode 3 a Z O 2 Q lt CO Cc D gt lt Feature Button Functions The feature buttons are designed to automate some of the commonly used functions such as
71. e 103 104 Inter Tel Model 8662 User Guide ITP Mode VOICE MAIL FLOWCHART STANDARD VOICE MAILBOX NOTE At any menu level you can say Cancel or press to cancel or return to the previous menu or say Accept or press EJ to accept MAILBOX ACCESS EITHER Press the Mes sage button to respond to a message from voice mail OR Call the voice mail extension number say Login or press EA and say or enter your mailbox number Enter your password press EJ SUBSCRIBER MAILBOX MENU New Message Record Saved Messages WW Personal Options Message Options Disable ASR RECORDING OPTIONS e Dial the mailbox number reply to a message or for ward a message Record your message Pause Continue Erase After recording Replay Append Erase re record Copy EM Only PERSONAL OPTIONS Record Greeting Primary Greeting EE Alternate Greeting ET System Greeting EJ See Recording Options Record Directory Name 2 See Recording Options Record Password Change Envelope Settings Time Date DR Message Source 2 Message Length El All Options ER None 5 Remote Messaging 5 Primary Cascade D Alternate Cascade More Options DN Fax Number
72. e You can transfer a call to the extension that the DSS button is programmed for by pressing the button once and hanging up For transferred calls that are forwarded to voice mail you will hear repeating double tones e You can visually monitor the status of the extension The DSS BLF lamps indi cate the status of the extension or feature assigned to the button These indica tions are shown in the table below If the lamp is Then Solidly lit The associated extension is busy or the associated feature is enabled Flashing slowly The extension is in Do Not Disturb Flashing rapidly The extension has a call ringing in Fluttering continuously The extension is causing a STATION OFF HOOK system alarm NOTE For the DSS buttons to work as described above your system administrator must define them as user programmable in Database Programming Inter Tel Model 8662 User Guide ITP Mode 59 O z Q Oo z PROGRAMMING SECONDARY EXTENSION BUTTONS With the Secondary Extension Appearances feature you can program various buttons on your endpoint to indicate the call activity at a different extension primary exten sion In addition to being able to see when a call is ringing answered or on hold you can use your secondary extension button to answer a call that is ringing at the pri mary extension Your endpoint may also be programmed to ring automatically when a given number of calls are w
73. e the station password using remote programming see Remote Feature Access 68 Inter Tel Model 8662 User Guide ITP Mode Remote Feature Access To access your endpoint from another endpoint 1 EITHER Call your Direct Inward System Access number provided by your system administrator If required enter your password OR Use any endpoint on the system 2 Dial Ej A E Enter your extension number ao 4 Enter your password followed by EJ You can now use any of the following fea tures To change the station password using Remote Programming a Dial KI KA b Enter the new password followed by E c Enter the new password again for verification followed by EA To turn on DND a Dial E KA KU b Enter the message number 01 20 and enter the optional second line mes sage text e lt To turn off DND Dial EE 5 To turn on Call Forward 0 a Enter one of the following Call Forward feature codes 2 eege DN If No Answer nasaan ag TEBUSY aaa HE If No Answer or Busy HAH b Enter an extension number or enter an outside line access code followed by a telephone number To turn off Call Forward Dial Ei El E 5 Hang up Inter Tel Model 8662 User Guide ITP Mode 69 z OO o gt O REQUESTING AGENT HELP NOTE This feature is not supported on peer to peer P2P calls Ask your system administrator if your endpoint is configured to use P2P audio Your telephone
74. earch Order 50 Secondary Extension Button Assignments 59 Secondary Language 46 Selecting a Ring Tone 44 Selecting Message Order 31 Sending Calls to Voice Mail 21 Sending Messages 37 Session Initiation Protocol SIP Mode 2 Setting account codes 61 personal options 86 preferences 44 remote messaging 51 your e mail password 79 SMDR Station Message Detail Recording 61 Speaker 30 Speed Dialing 53 Standard Account Codes 61 Standard Voice Mailbox Flowchart 105 Station Message 19 Station Speed Dial 53 Switching Keymaps 45 System Administrator 90 System Hold 22 System Speed Dial 55 T Telephone Directory 63 Timers 73 Transferring Back to the Primary Extension 60 Transferring Calls 24 U User Programmable Feature Buttons 58 Using account codes 61 advanced mailbox 78 defaults 15 40 do not disturb mode 40 headset 29 message button 31 mute feature 30 record a call 56 secondary extension buttons 59 60 speaker and microphone 30 voice mail messages 34 102 Inter Tel Model 8662 User Guide ITP Mode V Viewing Speed Dial Numbers 55 Voice Mail administrator 8 messages 19 Voice Mail Flowchart advanced mailbox 87 standard mailbox 105 Voice Mail Messages 34 recording and sending 37 recovering deleted 36 Volume Levels 44 W Waiting Calls 22 What the Administrators Can Do for You 90 Working in Hunt Groups 71 Wrap Up Timer 73 Z Zones Page 57 Inter Tel Model 8662 User Guide ITP Mod
75. ecial Delivery Options menu after sending the message to the first recipient see page 38 Inter Tel Model 8662 User Guide ITP Mode 37 Q m Z Q o gt Kal sl m oO e Say or enter the mailbox number or group list number The system announces the name assigned to the mailbox number or group list number You have the following options Say Yes or press El to accept the subscriber s name Say No or press B to start over Press EJ when you are done adding mailboxes e Say Options or press to use special delivery options You can then use one or more of the following options Say Private or press to mark the message private This prevents the recipient from forwarding it to other subscribers Say Certified or press Bf to mark the message certified When the recipient listens to the message you will receive a receipt notice Say Priority or press to mark the message priority This will place your message ahead of all other waiting messages in the receiving mailbox Say Cancel or press B to cancel delivery options Say Send or press D to send the message and return to voice mail options el HI CC lt ke Ku O z H W o NOTE If you are not using an EM voice mail system you can send the mes sage to additional mailboxes after sending the message to the first recipient To send the mes
76. endpoint to the desired angle 3 Place the feet of the support mechanism in the holes on the base to secure the position of the endpoint ADJUSTING YOUR ENDPOINT S LCD CONTRAST Your Model 8662 has a feature that allows you to adjust the LCD contrast This fea ture is only available when the endpoint is in the idle state You can choose from eight different contrast levels by using the volume button or the dialpad buttons Q W CC lt ko Ku 12 Ke DI o To adjust your endpoint s LCD contrast 1 With the handset in the cradle dial ES KU EJ 2 Adjust the contrast level of the LCD screen by one of the following methods EITHER Use the volume button gi darker d lighter OR Use the LCD menu buttons OR Press a number on the dialpad 1 lightest through 8 darkest that corre sponds to your desired contrast level 3 Accept and save the contrast level by one of the following methods EITHER Press Nf OR Lift and replace the handset OR Press the ACCEPT menu button on the LCD screen 14 Inter Tel Model 8662 User Guide ITP Mode SETTING UP VOICE MAIL To begin using your mailbox you will need to complete a few basic set up procedures to initialize your mailbox customize your personal greetings and record your voice mail directory name NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is en
77. envelope options 48 paging 57 record a call 56 system forwarding 27 time date option 48 Disconnecting a Headset 29 Displaying date and time 28 feature buttons 58 information 28 outside party s name 28 Displaying Information secondary extension buttons 60 speed dial button assignments 55 Displays LCD 5 Distributing Calls 71 Do Not Disturb 40 Dropping Out of a Conference 23 E E Mail Messages 81 E Mail Reader 10 79 Emergency Calls 21 Enabling account codes 61 automatic call answer 45 background music 45 cascade levels 52 do not disturb 40 group listen feature 30 handsfree 20 21 handsfree answering feature 19 hunt group calls 71 paging 57 record a call 56 system forwarding 27 enabling and disabling 83 Ending a Conference Call 23 Endpoint Configuration changing language selection 46 changing volume levels 44 enabling automatic call answer 45 enabling background music 45 returning to default operation 46 selecting aring tone 44 Endpoint Connectors 7 Entering Account Codes 61 Enterprise Messaging 10 Erasing Station Speed Dial Numbers 54 Exiting a Conference 23 F Fax Destination Number 50 Fax Messages 84 Feature Button Functions 4 Feature Buttons 3 Feature Codes 94 Features agent help 70 Automatic Speech Recognition ASR 11 do not disturb 40 E Mail Reader 79 group listen 30 handsfree 18 20 21 hold 22 last number dialed saved 28 mute 30 record a call 56 ring intercom always 18 Flowchart advanced mail
78. ered trade marks of Inter Tel Incorporated Microsoft and Outlook are registered trademarks of Microsoft Corporation PowerSense is a trademark of Red Hawk CDT Incorporated PRODUCT DISPOSAL INSTRUCTIONS This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other com l mercial or household waste at the end of its working life For appro priate disposal and recycling instructions contact your local recycling WW Authority or Inter Tel provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling techniques Table of Contents CONTENTS FINDING YOUR WAY ua nan A BATAN STARE LED NA LENEA ANDA DAGAN NANG Welcome NEE inaa ELE E EEN ee Ree KAPG Re eee ee Re ee eee ee RANG About THIS GUIDE EE About Your Endpoint se ete cee ee dere a teow eee ea eee NBA About Voice Mail ak EERSTEN ow alee Seiwa ew awl gin ee mw a What You See and Hear EEN KEES EELER ENEE EIERE ENEE E EE ER Software Compatibility 0 c eee eee GETTING STARTED Ae ieee ATAKE ee EE AA uge HO LECH Adjusting Your Endpoint s Viewing Angle Adjusting Your Endpoint s LCD Contrast cece eee eee eee Setting Up Voice Mai Making and Receiving Calls 00
79. es 200 cece eee eee eee 61 Screening Calls 0c cece cece ees 61 Using Call Logging 0 0c cece eee eee 62 Using Directories 0 cece eee eee 63 Telephone Directory 0 cee eee 63 Voice Mail Directory 0 0 0 e eee eee 66 Programming Remote Feature Access 68 Remote Access Password 68 Remote Feature Access ee 69 Requesting Agent Help 2 cee e eee e ee ee eee 70 Working in Hunt Groups 71 Hunt Group Calls Enabled Disabled 71 ACD Hunt Groups 71 Inter Tel Model 8662 User Guide ITP Mode 43 INTRODUCTION Now that you ve mastered the basics it s time to move on to the advanced features In this section you ll learn how to program your endpoint use directories access your mailbox remotely and perform various other functions SETTING ENDPOINT PREFERENCES Your endpoint is automatically set to specific defaults You can however configure many of these settings at any time Customizable features on your endpoint include changing volume levels enabling background music selecting a ring tone and others Changing Volume Levels The telephone system has eight volume settings handset intercom handset outside call speakerphone intercom speakerphone outside call background music ringing handset intercom dial tone and speakerphone intercom dial tone NOTE To change each of these levels yo
80. ess ANSWER Answer a call 15 21 OUTGOING Press OUTGOING and dial the number Place an outgoing call 20 In addition to the buttons identified in the preceding table your endpoint has a Spe cial button Qo Depending on how your telephone system is configured you may need to press this button before you dial a feature code Consult your system adminis trator if you have questions about how your system is configured 4 Inter Tel Model 8662 User Guide ITP Mode Liquid Crystal Display and Menu Buttons In addition to the various feature buttons your Model 8662 endpoint contains an LCD with six lines The top two lines show call information and messages the remaining four lines display a menu which changes according to the feature you are using To select an option press the menu button closest to it If there is only one option on a line such as DO NOT DISTURB you can press the button on either side DISPLAY WITH SIX MENU 16 CHARACTER SELECTION LINES BUTTONS Because the display can only support 16 characters you may see a few abbreviations The most commonly used abbreviations are provided in the table below SS ABBREVIATION WORD PHRASE ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do Not Disturb EXT Extension LOGS Call Logging MSG Message RCL Recall SPKR Speaker SPKRPHN Speakerphone STN SP
81. ess RR to reply to all recipients Say Sender or press E to reply to the sender Say Hear or press Bf to hear all recipients NOTE See page 37 for recording and delivery options Say Forward or press EJ to forward a copy of the message to a fax desti nation Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Yes or press Ef to verify the number The system announces that the fax is scheduled for delivery Say No or press Ef to start over 82 Inter Tel Model 8662 User Guide ITP Mode NOTE You cannot forward an e mail message to a mailbox or group list When you forward an e mail message the e mail is converted to a fax and for warded to the fax destination telephone number that you specify e Say Previous or press E to listen to the previous message e Say Envelope or press Ej to play the introductory message envelope see page 86 for programming instructions e Say Next or press Dro listen to the next message e Say Save or press to save the message e Say Delete Message or press J to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 5 Hang up USING MAIN MENU E MAIL READER COUNT After you set up your E Mail Reader account
82. eturn to the caller 24 Inter Tel Model 8662 User Guide ITP Mode USING REVERSE TRANSFER The Reverse Transfer Call Pick Up feature allows you to answer a call that is ring ing or holding at another endpoint For example if the attendant transfers a call to you but you have stepped away from your endpoint you can pick up the call using another endpoint To answer a call ringing or holding at another endpoint 1 Lift the handset and dial EM 2 Dial the extension or hunt group see page 71 number where the call is ringing or holding The call is transferred to the endpoint you are using and you are connected to the caller NOTE If the Group Call Pickup feature is enabled you can pick up a call ringing at any station in a hunt group by dialing the hunt group s extension number Q m 2 Q Gu kar gt a m O Inter Tel Model 8662 User Guide ITP Mode 25 FORWARDING CALLS With the Forwarding feature you can have calls follow you e g forwarded to a cell phone or you can redirect calls to a voice mail or other extension Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension num ber You can even forward calls to outside numbers if your endpoint is programmed to allow this To forward calls 1 Press FWD and then press one of the following menu buttons e ALL All incoming calls are forwarded without ringing at your
83. fault the message lamp lights when you receive a new voice mail mes sage Although the lamp can be programmed for other functions it cannot be pro grammed to indicate that you have received a new fax message When you access a fax message using option six on the main menu E Mail Reader announces the fax message according to the envelope options that you selected see page 86 E Mail Reader does not have the capability to read the text in a fax You can however save delete and forward a fax to the fax number that you specify using the associated options To access fax messages and the associated options 1 Access your mailbox as described on page 32 2 Say Facsimile or press Ij to access your fax messages Then select one of the following e Say New or press fil to listen to new messages e Say Saved or press Ef to listen to saved messages 3 After the fax envelope is played you have the following options e Say Forward or press Ef to forward a copy of the message to another des tination Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Yes or press D to verify the number The system announces that the fax is scheduled for delivery Say No or press BY to start over e Say Previous or press E to listen to the previous message e Say Envelope or press Ej to play the introductory message envelope
84. grace limit reached The quota grace limit is an EM feature If this fea ture is enabled it allows a mailbox to overfill beyond normal capacity When the quota grace limit has been reached this announcement is played e Message count and type The system announces the number of new and or saved messages that are in your mailbox The system also informs you if the mes sages are priority messages If E Mail Reader is enabled for your mailbox the media type is indicated e Remote Messaging The system indicates if the Remote Messaging feature is enabled see page 51 It also alerts you if a programming error has been detected when attempting to place a Remote Messaging call To access your mailbox 1 Dial the voice mail extension number You hear the main menu 2 During or after the greeting say Login or press to identify yourself as a subscriber 3 Say or enter your mailbox number 4 Enter your mailbox password if programmed then press E If you do not have a password press D to bypass the password prompt See page 47 for information on programming passwords NOTE Generally saying Skip or pressing Eg during any voice mail operation will advance you to the next step For example when leaving a voice mail message for another voice mail user you can say Skip or press EJ to skip the person s introduc tory message and proceed directly to the recording phase Similarly while listening to messages you ca
85. he following menu buttons e OUTSIDE DIR Selects the speed dial directory See page 66 e STN SPEED DIAL Selects the Station Speed Dial feature See page 53 e SYS SPEED DIAL Selects the System Speed Dial feature See page 55 e REDIAL Redials the last outside number you dialed See page 28 Receiving Outside Calls To receive an outside call EITHER Lift the handset OR Press ANSWER or the ANSWER menu button Depending on how your system is programmed you may be able to use one of the following methods instead of pressing ANSWER e Press the flashing button if you have one e Press LE Instead of answering a ringing call you can redirect it by pressing one of the fol lowing menu buttons e SEND TO V MAIL Sends the call directly to your voice mailbox You will not see this option if you do not have a mailbox e SEND TO DEST Redirects the call to the intercom or outside number that you entered See page 27 for more information about the Redirect Call feature Emergency Calls With the telephone system you do not have to dial the Outgoing Call access code default is E to dial an emergency number Q m 2 Q Gu gt Kal 4 m O To make an emergency call Dial PE EH EE A call is automatically placed to the preset emergency number CAUTION Consult your system administrator and your local Inter Tel servicing company for important information about dialing emergency serv
86. hed to the e mail as a wav file To record and send voice mail messages 1 Access your mailbox as described on page 32 2 Say Record or press E 3 Say or enter the desired mailbox number or group list number The system announces the name assigned to the mailbox number or group list number You have the following options e Say Yes or press El to accept the subscriber s name e Say No or press to start over 4 Record your message after the tone While recording you have the following options e Press Zl to pause while recording Say Continue or press E to con tinue e Press El to erase and re record your message 5 When finished recording you can press D to access the following options NOTE If you select the copy or special delivery options and then do not respond to the prompts the system will time out and deliver your message to the original recipient e Say Send or press D to send the message and return to the voice mail options e Say Cancel or press B to cancel the recording e Say Replay or press E to replay your message e Say Append or press Bff to add to your message e Say Erase or press B to erase and re record your message e Say Copy or press ij to copy your message to other mailboxes NOTE If you are not using an Enterprise Messaging EM voice mail sys tem you can send the message to additional mailboxes from the Sp
87. ial calls To use Call Logging NOTE At any menu level you can press to cancel or return to the previous menu or press EJ to accept the menu option 1 Dial EJ or press the LOGS menu button 2 Select one of the following options e Press Hi or the MISSED CALLS menu button for missed calls e Press D or the RECEIVED CALLS menu button for received calls e Press J or the DIALED CALLS menu button for dialed calls e Press ER or the CLEAR CALL LOGS menu button to clear all Call Logging entries 3 Press the gt gt and lt lt menu buttons or the high low end of the Volume button to scroll through the entries Call Logging displays the intercom or outside party s name if available on the first line the extension or outside number if available on the second line and the date and time on the third line See the following examples INTERCOM CALL OUTSIDE CALL JOHN SMITH SUSAN JONES 56789 4809619000 TU OCT 23 08323A WE OCT 24 10 30A If the calling number is present but the caller s name is unknown the number dis plays only If no Caller ID information is available UNKNOWN CALLER dis plays To return a call or redial a number listed in a call log Press GJ or the CALL NOW menu button while the number is displayed To delete entries Press MJ or the DELETE menu button to delete the displayed entry or press the DEL ALL menu button to delete all entries in the current call log 62
88. ices from your Model 8662 before you begin using it NOTE Dial Gf EJ EE in Europe for emergency services Inter Tel Model 8662 User Guide ITP Mode 21 el HI ka CC lt ke Ku O mm DI o Call Waiting If you receive a call while you are already on another call you will hear a call wait ing tone and the IC Sf or CALLE button will flash To respond to a waiting call End your current call place it on hold and or use one of the following menu buttons e ANSWER Answers the ringing call If you did not place the current call on hold it is disconnected e SEND TO V MAIL Sends the call directly to your voice mailbox without inter rupting the current call You will not see this option if you do not have a mail box e IC CALL TO DND Places your endpoint in DND mode and blocks the call without interrupting the current call See page 40 for more information about DND PLACING CALLS ON HOLD You can place calls on hold in one of two ways individual or system e Individual Hold places the call on hold at one endpoint It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup Reverse Transfer feature see page 25 e System Hold places the call on hold in the system You can then pick up the call at any endpoint that has a flashing button for the call including the endpoint that placed it on hold
89. ilbox you can also recover deleted e mail and fax messages See page 85 for instructions about how to recover deleted voice mail e mail and fax messages To recover deleted voice mail messages 1 Access your mailbox as described on page 32 2 Say Options or press Kl for Message Options 3 Say Recover or press Bf to access undelete options Q W ka CC lt ke Ku O z ke DI o 4 EITHER Say Listen or press III to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or press E to replay the message e Say Reply or press Zl to reply to the message e Say Forward or press EB to forward the message e Say Previous or press ER to listen to the previous message e Say Envelope or press El to play the message envelope e Say Next or press Zi to listen to the next message e Say Recover or press i to recover the message OR say Recover or press Zl to recover all deleted messages OR Say Purge or press E to permanently delete all deleted messages 5 Hang up 36 Inter Tel Model 8662 User Guide ITP Mode Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on the main menu NOTE If E Mail Reader is enabled for your mailbox a reply to an e mail message see page 81 is a recorded voice message that is attac
90. ing table When one to 10 matches are located you can browse the list of returned names by selecting the Previous say Previous or press EE and Next say Next or press ED options The directory lists are circular That is when the end of the list is reached the next name played will be the first name in the directory When the correct name is played say Yes or press Dro select it If the system locates more than 10 matches you can either browse the list using the options mentioned above or filter the list by responding to the filtering questions gen erated by the system Based on your responses the system filters the list to include first or last name matches only If the system cannot locate an exact match it returns the closest match found To use the dialpad buttons to spell a name When prompted press the appropriate dialpad buttons to spell the name The number of times a button is pressed determines which character is entered as shown in the table below When adjoining characters 3 are under the same button press FWD Dro advance to the next character For exam ple 5666 FWD 66337777 enters Jones 2 NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C 2 3 D E F 3 4 G H e A 5 J K L 5 6 M N O A 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 66 Inter Tel Model 8662 Use
91. int s individual power supply unit into an Uninterruptible Power Supply UPS If your endpoint s power supply unit is not plugged into a UPS and the power fails the current telephone call will be dropped NOTE Contact your network administrator to order a new power supply unit for your endpoint Your system may be configured to use a centralized power source power over Ether net rather than an individual power supply unit Your system administrator will explain how to connect your endpoint to the centralized power source If your end point uses power over Ethernet do not connect an individual power supply unit to the endpoint 6 Inter Tel Model 8662 User Guide ITP Mode Endpoint Connectors The Model 8662 has dedicated headset and handset jacks located on the back of the endpoint used to connect a handset or headset In addition to the headset and handset jacks the endpoint has connectors that are required for an IP endpoint Two light emitting diodes LEDs on the PC port and LAN Power jack indicate link status and the speed of the connections The Model 8662 endpoint connectors include a 2 Z Q lt el Cc ba gt lt e Headset Jack Connects to a headset e Handset Jack Connects to a handset e Personal Computer PC Port Connects to a PC or any other 10 100 Ethernet device e LAN Power Jack Connects to a network hub or a switch For more information about your endpoint s connectors
92. ipped with a Voice Processor voice mail you may have access to the Record A Call feature If so you can record an ongoing call as a mailbox message You can then retrieve the message just as you would any other mailbox message NOTE The Record A Call feature remains active after the other party hangs up This allows you to append the recorded call with your own message To use the Record A Call feature while on a call 1 EITHER Press oo and dial E E E OR Press the RECORD A CALL menu button 2 If required dial the desired mailbox number Your endpoint may be pro grammed to select the mailbox or you may be required to dial it You hear a confirmation tone when the Record A Call feature is activated To turn off Record A Call e EITHER Press oo and dial EE A E e OR Press the CANCEL RECORDING menu button e OR Hang up 56 Inter Tel Model 8662 User Guide ITP Mode PAGING The Paging feature allows you to make an announcement through endpoint speakers or external speakers if your system is equipped with external paging equipment To prevent announcements from transmitting through every endpoint in the system this feature uses page zones Each zone contains a different combination of extensions and external paging equipment and is programmed by your system administrator Ask your trainer or system administrator how the zones are programmed and list them below for your convenience 0 Co 00 a Ch
93. itialize your mailbox see page 15 NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 11 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 75 for information and instructions about using E Mail Reader features Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox When you first initial ize your mailbox you are prompted to change your password from the default your mailbox number You can change your mailbox password at any time The new password can be up to 12 digits long and must be numeric To change your mailbox password 1 Access your mailbox as described on page 32 2 Say Personal or press to select the Personal Options Menu O z Q Oo z 3 Say Password or press Ef If you want a password enter a new password using digits 0 9 up to 12 digits and then press D when you are done The messaging system plays back your password If you do not want to use a password just say Skip or press EB 4 Say Accept or press J to accept the password as entered or say Re enter or press El to erase and re enter your password 5 Hang up Inter Tel Model 8662 User Gui
94. ity Messages 2 All Messages Part No 550 8117 Issue 11 March 2006 MOAT l
95. lbox are presented as voice commands and numeric entries 78 Inter Tel Model 8662 User Guide ITP Mode SETTING UP YOUR E MAIL PASSWORD When E Mail Reader is enabled for your mailbox the EM system prompts you to enter your e mail password after you or your voice mail administrator does one of the following e Set up your mailbox see page 15 e Change your e mail password for your e mail client To access your e mail and fax messages from your advanced mailbox you must set up your e mail password While completing the setup you cannot use Automatic Speech Recognition ASR if it is enabled for your voice mail system To prevent oth ers from overhearing your password you must use the dialpad buttons on your end point to set up your e mail password When setting up your password the number of times you press a button determines which character is entered as shown in the table on the following page Notice that the capital letters and lower case letters require different button presses As you press the buttons the system announces the current character For security reasons use the handset and not the speakerphone when you set up your e mail password E mail passwords are case sensitive and your entry must match your e mail password exactly Also your e mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters Check with your administrator if you e
96. leave a message hang up or access an attendant In addition if your voice mail administrator sets up one or more group lists of mailboxes you can send a message to a group of people by entering one number instead of everyone s individual mailbox number 8 Inter Tel Model 8662 User Guide ITP Mode Inter Tel voice mail systems support the following types of mailboxes Advanced Mailbox If E Mail Reader is enabled for your mailbox you have access to voice mail e mail and fax messages in your mailbox You can also cus tomize your personal mailbox options and access advanced messaging features See page 75 for information and instructions about using E Mail Reader features For a voice mail flowchart for advanced mailbox users see page 87 Standard Voice Mailbox This type of mailbox allows you to send and receive voice mail messages record personal greetings and allows you to customize per sonal mailbox options A standard voice mailbox does not allow you to access e mail and fax messages For a voice mail flowchart for standard mailbox users see page 105 NOTE If you have the Enterprise Messaging EM voice mail system you also have access to advanced communication and messaging features such as E Mail Reader and Automatic Speech Recognition ARS For more information about EM see page 10 The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users The inst
97. lifted dial KI KU The display shows AGENT LOGIN ACD NUMBER 2 EITHER Enter the desired ACD hunt group number OR Press EM to log in to all of your ACD hunt groups at once The display shows AGENT LOGIN AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones z OO O gt e 3 Do one of the following e To log into one or more ACD hunt groups using Agent IDs Enter your Agent ID The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group using Agent IDs NOTE If another Agent ID is already logged in at this endpoint you hear repeating tones and the display shows DIFFERENT AGENT ID ALREADY USED You must have the other agent log out before you can use that end point e To log into one or more ACD hunt groups not using Agent IDs Press Ei The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group that does not use Agent IDs If you were already logged in the display shows ALREADY LOGGED INTO lt hunt group gt If you are not a member of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear repeating tones Start over 4 Hang up if off hook Repeat this procedure to log into additional ACD groups if necessary 72 Inter Tel Model 8662 User Guide ITP Mode When you log in to a group you may be automatically connected to a call after y
98. llback requests 19 messages 31 queue requests 20 reminder messages 42 Cascade Levels 51 Changing call screening transfer method 49 directory name 17 e mail password 80 fax destination number 50 keymaps 45 language 46 message envelope 48 message search order 50 personal greeting 17 remote access password 68 69 transfer method 49 voice mail message envelope 48 voice mail password 47 voice mail e mail and fax message envelope 86 volume levels 44 Clearing Reminder Messages 42 Conference Calls 23 Connecting a Headset 29 D Date Time Name and Extension Number 28 Default Feature Codes 87 Defaults do not disturb message chart 40 endpoint 46 feature buttons 58 feature codes 94 mailbox password 15 Deleting Station Speed Dial Numbers 54 Delivery Options 38 Dial Tones 12 44 Dialed Calls call log 66 Inter Tel Model 8662 User Guide ITP Mode 99 Dialing Options 18 20 Dialing Speed Dial Numbers 55 Dialpad Buttons 3 Direct Station Selection Busy Lamp Field DSS BLF 59 Directories Basic Search 65 Basic Search dialpad button descriptions 65 IDS dialpad button character descriptions 64 Intelligent Directory Search 63 outside 21 Telephone 63 using 66 Voice Mail 66 voice mail dialpad button descriptions 66 Disabling account codes 61 automatic call answer 45 background music 45 cascade levels 52 do not disturb 40 group listen feature 30 handsfree 20 21 handsfree answering feature 19 hunt group calls 71 message
99. m calls are automatically answered Non handsfree intercom calls see page 18 override the handsfree option If your handsfree feature is disabled or if you receive a non handsfree intercom call you must pick up the handset or press a button to answer the call To enable or disable your endpoint s handsfree answering feature With the handset in the cradle dial EJ EE EE To receive an intercom call If the handsfree feature is enabled the call is automatically answered If the handsfree feature is disabled either press d to answer or lift the handset for pri vacy To receive a non handsfree intercom call EITHER Press d or IC Sf to answer OR Lift the handset for privacy NOTE You must lift the handset if the caller has the Ring Intercom Always feature 377 enabled Inter Tel Model 8662 User Guide ITP Mode 19 Instead of answering a ringing call you can redirect it by pressing one of the fol lowing menu buttons e SEND TO V MAIL Sends the call directly to your voice mailbox You will not see this option if you do not have a mailbox e IC CALL TO DND Places your endpoint in DND mode and blocks the call See page 40 for more information about DND mode e SEND TO DEST Redirects the call to the intercom or outside number that you enter See page 27 for more information about the Redirect Call feature Outside Calls With outside calls you can talk to people who aren t members of y
100. n say Skip or press EJ to skip the system generated voice prompts and proceed directly to the playback phase Also at any menu level you can say Can cel or press to cancel or return to the previous menu 32 Inter Tel Model 8662 User Guide ITP Mode DISABLING AND ENABLING ASR If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dialpad button If your environment prevents you from using ASR you can temporarily disable it by accessing option number eight on the main subscriber menu This option disables ASR for that particular call only Option number eight is used as a toggle and you can re enable ASR by pressing the number eight again on the main subscriber menu only Also if you press a dialpad button at the main subscriber menu to access mailbox functions ASR is automatically turned off and will remain off for the rest of the call For ASR guidelines see page 11 Q m 2 o Gu kar gt a zl m O NOTE If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 75 for information and instructions about using E Mail Reader features To temporarily disable ASR 1 Access your mailbox as described on page 32 2 Say Disable or press E to disable ASR for the call NOTE To
101. n your endpoint While all endpoints are programmed with a standard keymap some endpoints have alternate keymaps ask your system administrator If you have an alternate keymap you can switch between the keymaps by dialing a specific feature code To switch between keymaps when your endpoint is idle With the handset in the cradle dial ES IE EJ To switch between keymaps during a call Press Oo and dial E E E Enabling Automatic Call Answer The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you lift the handset or press CP If this feature is enabled you are automatically connected when you go off hook If it is disabled you must first lift the handset or press gi and then press the flashing button To enable disable this feature for ringing outside calls With the handset in the cradle dial EJ IG KU To enable disable this feature for ringing non handsfree intercom calls With the handset in the cradle dial ES IG Hl O z Q Oo Z Inter Tel Model 8662 User Guide ITP Mode 45 Changing the Language When your telephone system is installed the system administrator can choose two of four different languages American English British English Spanish or Japanese as the primary and secondary languages You can then change the display and voice mail prompts on your endpoint by toggling between the primary and secondary lan guages For example if the
102. nable or disable this feature on your endpoint To enable or disable System Forwarding Dial El El KE Redirect Calls The Redirect Call feature allows you to forward any call that is ringing on your end point without having to answer the call NOTE You cannot redirect calls to an extension that is in DND or to a restricted out side number Q m 2 Q Gu gt Kal zl m O To redirect a call to an extension number 1 EITHER Press Oo and dial E E KW OR Press the SEND TO DEST menu button 2 Dial the extension number or press the IC DIRECTORY menu button to look up and select a number To redirect a call to an outside telephone number 1 EITHER Press Co and dial Ef EB OR Press the SEND TO DEST menu button 2 EITHER Press the OUTSIDE CALL menu button and enter the telephone num ber OR Use a speed dial number see page 53 3 Press E Inter Tel Model 8662 User Guide ITP Mode 27 REDIALING A NUMBER The Redial feature allows you to quickly redial the last outside number you dialed Although most endpoints redial the last number dialed your system administrator can program your endpoint to redial the last number saved To use the Last Number Dialed feature if enabled With or without the handset lifted press REDIAL A line is selected automatically and the number is dialed To use the Last Number Saved feature if enabled e To save the last number dialed While the endpoint is idle
103. ncounter any difficulties setting up your e mail pass word a 2 fo m Eg F py m gt E m D Inter Tel Model 8662 User Guide ITP Mode 79 To enter your e mail password NOTE To repeat menu instructions say Help or press at any time ALSO If you enter an incorrect password or if you choose to skip setting a new E Mail Reader password the Main Menu E Mail Reader Count option see page 83 is auto matically disabled to prevent having to hear the invalid password prompt for each sub sequent login and to protect against being locked out from your e mail account 1 Access your mailbox as described on page 32 The system announces that it was unable to retrieve your e mail and fax messages and gives you the following options e Say Continue or press to access your mailbox without access to your e mail messages e Say Password or press E to enter your new e mail password 2 When prompted enter your e mail password using the dialpad buttons and then press El Refer to the table below for dialpad button descriptions NOTE For a description of special character locations press E 3 Your new password is played You have the following options e Say Accept or press Dro accept the password e Say Re enter or press El to erase and re enter the password NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 1 1 8
104. nd of the Volume button to move alphabetically or numerically through the directory 4 Press EJ or the menu button next to the entry to dial a number or activate a feature code while the entry is displayed BUTTON CHARACTERS REPRESENTED 0 0 1 1 2 2ABCabcCaaaacAAa S 3 3DEFdef 3 4 4GHIghilili 5 5JKLjkI 6 6MNOmno9d5006fN T 7QPRSqprs 8 8TUVtuvuduuu 9 9WXYZwxyzy Volume Up di Moves to the next entry ignored if no entry is found Volume Down LI Moves to the previous entry ignored if no entry is found EI Returns endpoint to the state before entering IDS Ei Activates the selection MUTE Moves the cursor to the preceding space deleting exist ing characters 64 Inter Tel Model 8662 User Guide ITP Mode Basic Search Use Basic Search to search the Telephone directory for a contact name or feature To search the Telephone directory using Basic Search 1 If your endpoint is idle press the DIRECTORY menu button then press the menu button for the desired directory IC OUTSIDE or FEATURE If placing a call choose between IC DIRECTORY and OUTSIDE CALL 2 Press the dialpad buttons to enter characters see the following table The num ber of times a button is pressed determines which character is entered For example 77776444844 would enter SMITH When adjoining characters are located under the same button press FWD once to advance to the next cha
105. nge the message search order your changes apply to your voice mail e mail and fax messages To change the message search order Access your mailbox as described on page 32 Say Personal or press E to select the Personal Options Menu Say More or press ER for More Options Say Order or press B for the Message Search Order Select one of the following options ar DON e Say New or press EE to change the search order for new messages e Say Saved or press Bff to change the search order for saved messages 6 Your current message search order is played Select one of the following options e Say First or press to retrieve the earliest received messages first First In First Out e Say Last or press BI to retrieve the latest received messages first Last In First Out e Say Cancel or press to return to the Personal Options Menu without making changes 7 Hang up 50 Inter Tel Model 8662 User Guide ITP Mode Programming Remote Messaging NOTE The Remote Messaging feature is available only if it is enabled for your mail box Contact your voice mail administrator to see if this feature is enabled for your mail box ALSO The remote messaging feature is supported for voice mail messages only If E Mail Reader is enabled for your mailbox you cannot use remote messaging for e mail and fax messages With Remote Messaging you can program voice mail to
106. nges e Say Cancel or press EY to return to the Personal Options Menu 6 Hang up 86 Inter Tel Model 8662 User Guide ITP Mode VoICE MAIL FLOWCHART ADVANCED MAILBOX NOTE In most menus you can say Cancel or press to return to the previous menu Say Accept or press EJ to accept the option MAILBOX ACCESS EITHER Press the Mes sage button to respond to a message from voice mail OR Call the voice mail extension number say NG gt PERSONAL OPTIONS Record Greeting 1 Primary Greeting EE Dial the mailbox number reply to a message or for ward a message e Record your message Login eh press EJ end Alternate Greeting E Back Up EE say or enter your mailbox R e number System Greeting EJ Pause 2 Enter your password See Recording ege Move Forward EH press ED Record Directory Name p 5 See Recording Options Lower volume ER SUBSCRIBER MAILBOX MENU Record Password EH Play the Envelope 5 Voice Mail Change Envelope Settings Higher volume 6 Record Time Date DR Save the Message E Mail Source 2 Delete the Message DN Length Subj Pages EI gh Personal Options KI g i Skip to the End Ea All Options ER Options Message Options nie H After the message Facsimile DN Remote
107. nloaded successfully Immediately following the download your endpoint will re synchronize with the telephone system by performing a reset gt lt x oc o gt Oo el L During a reset all of the red LEDs on the endpoint illuminate briefly and the message lamp flashes from left to right and back again several times In addition the endpoint displays several messages while it connects with the telephone system When the dis play returns to your extension number your username the time of day and the date the reset is complete and you can use your endpoint again NOTE During a reset your endpoint and all connected devices lose connectivity with the network for approximately 10 20 seconds ABOUT VOICE MAIL Voice mail is an application that is part of the Inter Tel voice processing system Using voice mail you and other callers can send and receive recorded messages from any supported endpoint on the system To use voice mail features each user or sub scriber is assigned a mailbox which usually corresponds to the extension number assigned to your endpoint You can however have an unassociated mailbox that does not correspond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office With your mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc If a caller reaches your mailbox they can
108. not available you will have the option of leaving a voice mail message Q m 2 o Gu gt a m O If the telephone number is not available you cannot reply to the mes sage e Say Forward or press EJ to forward a copy of the message to another sub scriber If you want to include an introduction say Record or press II Otherwise say Accept or press E to forward the message without addi tional comments e Say Previous or press E to listen to the previous message e Say Envelope or press D to play the introductory message envelope see page 86 for information on envelope options e Say Next or press EG to listen to the next message e Say Save or press to save the new message in your mailbox e Say Delete Message or press El to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Hang up Inter Tel Model 8662 User Guide ITP Mode 35 Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message you can retrieve it within a specific time frame programmed by your system administrator Any retrieved messages are then restored to your saved message queue Messages that are not undeleted within the programmed time up to 24 hours are automatically erased NOTE If E Mail Reader is enabled for your ma
109. nt Dial ER EH and then the account code If the account code is not immediately accepted press EE This code will be used for all calls made from your endpoint until it is disabled To disable the code Dial EE EJ EE and press KI SCREENING CALLS If desired you can screen calls that are transferred from voice mail This allows you to accept and or refuse specific calls Depending on the call screening transfer method you select see page 49 calls from voice mail may be unannounced announce only or screened O z Q Oo z When your mailbox is programmed for screened calls you have the following options when you receive a transfer e Say Accept or press E to accept the call D D e Say Replay or press J to replay the announcement e Say Voice Mail or press to send the call to voice mail e Say Forward or press Ef and then enter the extension number to forward the call to another extension e Say Refuse or press to refuse the call Inter Tel Model 8662 User Guide ITP Mode 61 z OO gt O USING CALL LOGGING NOTE Call Logging may or may not be available depending on your software version and system settings The Call Logging feature stores a record of your missed received and dialed calls A maximum of 20 entries can be stored in each of the call logs Use Call Logging to e View recent call activity e View caller ID information e Return or red
110. ntercom Access 325 Page Remove Replace 360 Automatic Line Access 397 Program Buttons 350 Automatic Line Answer 392 Program Station Password 313 Background Music 6 Queue Callback Request 355 Call Forward All Calls 385 Record A Call 357 Call Forward If Busy 380 Redial 356 Call Forward If No Answer 331 Redirect Call 358 Call Fwd If No Answer Busy 305 Reminder Message 5 Conference 306 Reminder Message Cancel 394 Default Station 359 Remote Programming 307 Directory 4 Reverse Transfer 300 Display Time And Date 396 Review Buttons 372 Do Not Disturb On Off 377 Ring Intercom Always On off 373 Do Not Disturb Override 398 Ring Tone Selection 395 Feature Button Default 382 Station Speed Dial 312 Group Listen 383 Station Speed Dial Program 319 Handsfree On Off 354 System Forward On Off 317 Headset On Off 381 System Speed Dial 336 Hold Individual 399 Switch Keymap 335 Hold System 346 Transfer To Hold 330 Hookflash Recall in Europe 345 Transfer To Ring Some feature codes may not apply to your endpoint For a list of feature codes specific to your endpoint consult the user guide TELEPHONE SYSTEM AND Voice MAIL FEATURE GUIDE USING VOICE MAIL To access your mailbox 1 Dial the voice mail extension number 2 Say Login or press and say or enter your mailbox number 3 Enter your password and press EJ 4 Voice mail plays the main menu for your m
111. of town on a call etc You can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group In addition various options allow you to customize your mail box manage your messages and screen your calls To allow the system to retrieve e mail and fax messages from your e mail account you must first set up your e mail password see page 79 When you access your mailbox see page 32 the system announces how many new and saved voice mail fax and e mail messages you have in your mailbox You can choose which type of message you want to access by selecting voice mail fax or e mail from the main subscriber menu Main menu options include the following e To access voice mail messages Say Voice Mail or press BR e To record voice mail messages Say Record or press E e To access e mail messages Say E Mail or press EJ e To access personal mailbox options Say Personal or press EJ e To access message options Say Options or press E e To access facsimile messages Say Facsimile or press BI e To disable ASR for that call only Say Disable or press EJ At any menu level you can say Cancel or press EY to cancel or return to the previ ous menu or say Accept or press Ef to accept For a voice mail flowchart for advanced mailbox users see page 87 NOTE All of the menu options and instructions for using the advanced mai
112. oint When you receive an Agent Help request your display shows lt name gt REQUESTS HELP You can do one of the following e To accept the call Answer as usual Your microphone is muted and you cannot be heard by either party unless you press MUTE e To reject the call Press the Reject Help menu button 70 Inter Tel Model 8662 User Guide ITP Mode WORKING IN HUNT GROUPS Your system may be programmed with hunt groups Hunt groups are groups of end points that share a common extension number in addition to having individual exten sion numbers This allows someone to call anyone in the group using the common extension or a specific member using the individual extension The members of these groups and the common extension s are programmed by your system adminis trator Hunt Group Calls Enabled Disabled If you are a member of a hunt group you can enable or halt hunt group calls to your extension To turn on or off hunt group calls Dial HI E KE ACD Hunt Groups Some hunt groups use a special feature called Automatic Call Distribution ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls Distributing Calls Calls are distributed through an ACD hunt group based on Agent IDs or extensions as described below O
113. onds and replay the mes sage Say Pause or press IZ to pause Say Continue or press E to continue Say Forward or press Ef to skip ahead Say Lower or press E to lower the volume Say Envelope or press Ej to play the message envelope Say Higher or press Il to raise the volume Say Save or press EM to save the new message in your mailbox Say Delete Message or press Ef to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 34 Inter Tel Model 8662 User Guide ITP Mode 5 When the message has finished playing you have the following options e Say Replay or press Hl to replay the message from the beginning e Say Reply or press to reply to the message You have the following options Say Voice Mail or press RR to leave a voice mail message for the caller If the caller has a mailbox number you are prompted to verify the desti nation by saying Yes or by pressing EE If the number was not associated with a mailbox the prompt requests a mailbox number If the message was from an outside caller you cannot leave a voice mail message Say Call Back or press Bio make a return call Your call will be transferred automatically to the caller s extension or telephone number if the number is available If the user is
114. or an outside number Say or enter the number e To set up or change pager notification Say Pager or press BR Say Personal or press il Say Change or press Hf to enable or disable the number 5 Say Days or press EJ Then select one of the following e Say Weekdays or press If for Monday Friday e Say Days or press Bff for all days e Say Day or press Ef to select individual days You are prompted to say or press numbers 1 7 which correspond to the days Sunday through Saturday z OO gt O 6 Say Time or press E Then say or enter the times you want the message noti fication to start and stop Enter or say the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If entering the time in 12 hour for mat e Say AM or press EE for AM e Say PM or press B for PM NOTE For 24 hour notification program the starting and ending times to be the same 7 Say Category or press ER You have the following options e Say All Messages or press E for all messages e Say Priority or press Zl for priority messages only 8 Hang up or press E to save the settings and exit NOTE If for some reason voice mail is not able to use your remote notification your mailbox will receive a message stating that notification could not be completed 52 Inter Tel Model 8662 User Guide ITP Mode SPEED DIALI
115. ors that can help you with your endpoint voice mail are as follows e System Administrator Performs certain telephone system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming usernames toll restriction DND messages and extension numbers e Voice Mail Administrator Performs tasks associated with the voice mail sys tem including Recording a broadcast message that is sent to all mailboxes at once Performing mailbox maintenance such as changing your password Customizing voice mail prompts NOTE For problems that are network related contact your network administrator If you are a system administrator or if you need additional information not available in this guide refer to your system s administrator guide If you are a network adminis trator refer to the latest version of the IP Devices Installation Manual part number 835 2195 ui oc ei o Z z oc lt M Inter Tel Model 8662 User Guide ITP Mode FREQUENTLY ASKED QUESTIONS FAQS Q1 A1 Q2 A2 Q3 A3 Q4 A4 Q5 A5 Q6 A6 Q7 A7 This section includes some of the most frequently asked questions If you have prob lems with your endpoint or mailbox refer to this section before you contact your sys tem voice mail or network administrator or your local Inter Tel provider How can I retrieve messages
116. ou hear a short ring burst If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset you will be automatically connected If this option is not enabled for your hunt group the call will ring until you answer it or until it times out to another extension NOTE Even if the ACD Agent ID Automatic Connect option is enabled the first call you receive after you log in or remove your endpoint from DND while logged in will ring until you answer it You will however be automatically connected to subsequent calls To log out of one or more ACD hunt group 1 EITHER Dial E El to log out of all of your ACD hunt groups at once The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir mation tone OR With or without the handset lifted dial IE IB EA One of the following dis plays will appear e If you were logged in to only one hunt group the display shows AGENT LOGGED OUT OF lt hunt group gt The procedure is complete e If you were logged in to more than one hunt group the display shows AGENT LOGOUT ACD NUMBER Dial the extension number of the desired ACD hunt group e If you were not logged in to any hunt group the display shows NOT LOGGED INTO ANY ACD GROUP 2 Hang up if off hook Ending an ACD Hunt Group Call Each time you end an ACD hunt group call a wrap up timer is started Until this timer expires you will not receive another call through any ACD hunt group
117. our telephone sys tem When you make an outside call however you must dial any area codes or long distance digits that your telephone company requires el HI ka CC lt ke Ku O z H W O Placing Outside Calls To place an outside call 1 With or without the handset lifted press OUTGOING or the OUTGOING menu button 2 Dial the desired number NOTE If you see a request for an account code and hear a single beep you must dial an account code before you can place your call see page 61 Depending on how your system is programmed you may be able to use one of the following methods to select an outgoing line instead of pressing the OUTGOING button e Dial the Outgoing Call feature code default is IE e Press an unlit CALL button if you have one e Dial a Select Line Group feature code defaults are 92001 92208 e Dial the Automatic Route Selection ARS feature code default is 92000 NOTE Check with your system administrator to see if your system uses custom ized feature and access codes To request a callback queue on to the line if all outgoing lines are busy when you try to call out When you hear busy signals press GJ and hang up When the line is available your endpoint rings To cancel the queue request before your endpoint rings Press Gil 20 Inter Tel Model 8662 User Guide ITP Mode When dialing the number you can press one of t
118. power supply and supported ethernet devices contact your network administrator Software and Firmware Updates Your endpoint comes pre installed with Inter Tel provided firmware that allows it to communicate with the telephone system Firmware is software that is embedded in a hardware device e g your endpoint that allows it to operate Endpoints may require updates when a new version of software or firmware is available Your endpoint may be configured to download firmware and software updates from a configured server automatically If so your endpoint will periodically check the server to see if any updates are available When an update is available the endpoint downloads it automatically CAUTION During the download process it is important that you do not use your endpoint This ensures that the software or firmware update is downloaded successfully Do not disconnect the endpoint from it s power source during the download pro cess Disconnecting the endpoint s power supply while the endpoint is down loading an update may cause serious damage to the endpoint and the endpoint may need to be shipped back to Inter Tel for repair Inter Tel Model 8662 User Guide ITP Mode 7 During the download process several messages are shown on the display that indicate the status of the download The final display message FFRMWARE DOWNLOAD SUCCESS or BOOT DOWNLOAD SUCCESS indicates that the software or firm ware update was dow
119. r Guide ITP Mode To perform a directory search 1 Dial the voice mail number 2 Say Directory or press EB 3 Say the last name of the person you are searching for or press the appropriate dialpad buttons to spell the name see page 66 For example if you say John the system locates all of the subscribers with the first or last name of John If 10 or fewer matches are located you can access and browse the list immedi ately see step 4 If the list contains more than 10 matches you have the option to browse or filter the list skip step 4 and see step 5 4 If 10 or fewer matches are located you have the following options e Say Yes or press Ej to accept the name that is played e Say Previous or press ER to browse to the previous name in the list e Say More or press to hear more information about the subscriber e Say Next or press Ej to browse to the next name in the list e Say New or press Ki to search for a new name e Say Cancel or press pg to exit the directory 5 If more than 10 matches are located the system prompts you to browse or filter the list Do one of the following e Say Yes or press EE to browse the list See step 4 for options e Say No or press to select the filter option and then respond to one of the following filter questions The system begins by asking you if the name you are searching for is the last name If it is say Yes
120. r the UNMUTE menu button Group Listen Using the Speaker With the Group Listen feature you can transmit a conversation over the speaker while you use the handset or headset to continue speaking This allows other people to hear the caller while the caller can only hear you Q LU ka CC lt ke Ku O z ke DI O NOTE You cannot use this feature on a handsfree call You must be on a call using the handset or a headset before entering the feature code To turn the group listen feature on or off during a call Press Oo and dial EJ EN E You hear a confirmation tone and the display shows GROUP LISTEN ON or GROUP LISTEN OFF The other party will not hear the confirmation tone NOTE While you are using the handset the K button lamp will remain unlit even though the speaker is on If you are using a headset however the d button lamp is lit Pressing a will disconnect the call 30 Inter Tel Model 8662 User Guide ITP Mode USING THE MESSAGE BUTTON In today s busy world it s almost guaranteed that you will call someone that is on another call does not answer or is in DND But with the msG button you can let the other person know you called When you leave a message you can e Have the called party return your call When the party you called responds to the message indication a call is automatically placed to your endpoint e Leave a message with the called party
121. rac ter Press FWD twice to enter a space Press MUTE to backspace e To Remain in alphanumeric mode Message button and lamp lit Press the dialpad buttons to enter the desired characters e To Change to numeric mode Message button and lamp unlit Press the NUMERIC menu button Then press the dialpad buttons to a enter a number 3 Press the SEARCH menu button to begin the search Use the PREVIOUS and NEXT menu buttons or the high low end of the Volume button to move alpha betically through the directory 4 Press the CALL menu button for IC or Outside directories or the ACCEPT menu button for the Feature directory to dial a number or activate a feature while displayed NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B 2 3 D E F l 3 4 G H l 4 5 J K L or 5 6 M N Oo Nor 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 The character available depends on the software version Inter Tel Model 8662 User Guide ITP Mode 65 O z Q Oo z Voice Mail Directory With the voice mail directory subscribers and non subscribers can use ASR if enabled or dialpad buttons to search for names in the directory ASR may not be able to locate names that are pronounced differently than they are spelled For these types of names spell the name using the dialpad buttons see the follow
122. racters are located under the same button press FWD once to advance to the next character For example 6 FWD 666 FWD 1 6632999 enters MONDAY Note that letters correspond to the letters printed on the buttons Press twice to leave a space or press if you need to backspace 4 Press or lift and replace the handset NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C 2 3 D E F 3 4 G H l 4 5 J K L or 5 6 M N O Nor 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 The character available depends on the software version To cancel DND EITHER Press DND H OR Press the DND menu button and then the DND OFF menu button Inter Tel Model 8662 User Guide ITP Mode 41 Q m 2 o o gt Kal par m O Q W CC lt ke Ku o ke DI O USING REMINDER MESSAGES Never be late for a meeting again With Reminder Messages you can program your endpoint up to 24 hours in advance to alert you at a specified time At the pro grammed time the reminder message signals you with eight short tones and your dis play shows the message If you are on a call you still hear the tones and the message displays for ten seconds Then the display returns after you hang up Reminder dis plays interrupt but do not affect programming Yo
123. re they signal you With the handset in the cradle dial KJ KI To clear a received reminder message With the handset in the cradle press KY 42 Inter Tel Model 8662 User Guide ITP Mode Moving On SECTION CONTENTS PAGE Introduction 2 0 eee 44 Setting Endpoint Preferences aaa 44 Changing Volume Levels eee eeaee 44 Selecting a Ring Tone 44 Enabling Background Music anaana 45 Changing Keymaps 45 Enabling Automatic Call Answer 0000005 45 Changing the Language 46 Returning to Default Operation 46 Setting Mailbox Preferences ee eeees 47 Changing Your Mailbox Dasewond anaa 47 Changing the Voice Mail Message Envelope 48 Changing the Call Screening Transfer Method 49 Programming a Fax Destination a 50 Changing the Message Search Order 50 Programming Remote Messaging 51 Speed Dialing aooo nonono ennan aonan n onenn nnne ennn 53 station Speed Dial maana dae ee eo ewe dea a 53 lt System Speed Dal 55 pa Using Record A Call 2 eccceecececceeeceeuees 56 o Paging EE EE dace sere 57 2 Enabling Fagmg ureegen E ds 57 Making Pages 57 Performing a Hookflash During a Call 58 Programming Your Feature Buttons 5 58 Programming Direct Station Selection Buttons 59 Programming Secondary Extension Buttons 60 Using Account Cod
124. ric Mode 65 O Off Hook 12 On Hook 12 Optional Account Codes 61 Outside calls 20 directory 21 party sname 28 p Paging 57 Passwords programming remote access 68 Peer to Peer P2P 93 Performing a Hookflash During a Call 58 Picking Upa Call 25 Placing calls on hold 22 conference calls 23 intercom calls 18 non handsfree call 18 outside calls 20 Primary Greeting 16 Primary Language 46 Inter Tel Model 8662 User Guide ITP Mode 101 Programming cascade levels 51 date and time notification 52 Direct Station Selection buttons 59 fax destination 50 feature buttons 58 remote feature access 68 remote messaging 51 ring intercom always 18 secondary extension buttons 59 station speed dial numbers 53 Q Queue the Line 19 R Receiving intercom calls 18 19 outside calls 21 Record A Call 56 Recording and sending voice mail messages 37 voice mail directory name 17 Recovering Deleted Messages 36 85 Redialing a Number 28 Redirect Calls 27 Remote Access Password 68 Remote Feature Access 69 Remote Messaging 32 51 Requesting acallback 19 areminder message 42 Responding to a Waiting Call 22 Responding to Agent Help 70 Retrieving Messages 31 Returning endpoint to default 46 feature buttons to default 58 to a held call 22 your endpoint to default 46 Reverse Transfer Call Pickup 25 Ring Intercom Always 18 Ring Types 44 S Saving the Last Number Dialed 28 Saving Volume Levels 44 Screening Calls 61 S
125. ructions for the following common mailbox tasks are included in the Getting Started and Moving On sections of this guide Initializing your mailbox see page 15 Recording your personal greetings see page 16 Recording your voice mail directory name see page 17 Accessing your mailbox see page 32 Disabling and enabling ASR see page 33 Accessing voice mail messages see page 34 Recording and sending voice mail messages see page 37 Canceling unheard voice mail messages see page 39 Changing your mailbox password see page 47 Changing the call screening transfer method see page 49 Programming a fax destination see page 50 Changing the message search order see page 50 Programming remote messaging see page 51 Screening calls see page 61 Using the voice mail directory see page 66 Inter Tel Model 8662 User Guide ITP Mode 9 z z al lt e Cc pu gt lt gt lt x oc o gt Oo el L Enterprise Messaging Enterprise Messaging EM is the Inter Tel messaging system that uses industry stan dard protocols for communication and messaging EM unifies communication and messaging by providing access to voice mail fax and e mail messages in your mail box The EM system provides voice mail users with the following advanced messag ing features Automatic Speech Recognition ASR ASR can be enabled for the entire sys tem or it can be enabled for specific applications like
126. s vary by media type e Length The recorded time in minutes for voice messages e Subject The text in the subject field for e mail messages e Pages The number of pages included in the fax attachment By default all of the envelope options are enabled for each type of message How ever you can change your envelope options as described below To change and save your message envelope 1 Access your mailbox as described in Mailbox Access on page 32 2 Say Personal or press to select the Personal Options Menu 3 Say Envelope or press E to select the Message Envelope Options Menu 4 Select the media type you would like to change e Say Voice Mail or press EE e Say E Mail or press KI e Say Facsimile or press EJ 5 You can then do any of the following e Say Time Date or press EH to enable or disable the time and date options e Say Source or press Bf to enable or disable the message source option e For voice mail say Length or press to enable or disable the message length option For e mail say Subject or press E to enable or disable the subject option For faxes say Pages or press B to enable or disable the pages option e Say All Options or press E to enable all options and return to the Per sonal Options Menu e Say None or press Ef to disable the entire envelope and return to the Per sonal Options Menu e Say Accept or press D to accept the cha
127. sage to additional mailboxes from a non EM system 1 After sending the first message press EJ and then enter the next recipient s mailbox number 2 Press EJ to send the message or press to exit and return to voice mail options 6 Hang up 38 Inter Tel Model 8662 User Guide ITP Mode Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals but not mes sages that you sent to group lists To cancel unheard voice mail messages 1 Access your mailbox as described on page 32 2 While listening to the voice mail main menu say Options or press Ej for Message Options 3 Say Unheard or press ER 4 When prompted say or enter the number of the mailbox containing the unheard message 5 Say Yes or press D to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message you can e Say Replay or press E to replay the message e Say Append or press Bff to add to the message e Say Forward or press Ej to forward the message to another mailbox e Say Previous or press E to listen to the previous message e Say Envelope or press El to play the message envelope e Say Next or press Ef to listen to the next message e Say Save or press fa to save the message in your mailbox e Say Delete Message or press
128. system s primary language is American English and your endpoint is programmed for the primary language all displays appear in American English and your voice mail prompts are played in American English unless changed as described below Japanese characters are not supported on this endpoint model NOTE You can only use the secondary language voice mail prompts if they are loaded on the system By default all endpoints are set for the primary language See your system administrator to determine which languages are programmed for your tele phone system To change the assigned language for your endpoint Dial KE KU KU to change between your system s primary and secondary languages as desired Your display shows the current language Returning to Default Operation You can return your endpoint to default levels at any time This feature returns vol umes to default levels cancels DND manual call forwarding background music and queue requests and restores handsfree mode pages hunt group calls and system for warding all at once z OO O gt O To return your endpoint to default Dial EJ E KU NOTE See page 44 for instructions on changing volume levels 46 Inter Tel Model 8662 User Guide ITP Mode SETTING MAILBOX PREFERENCES Your mailbox contains personal options to allow you to customize voice mail func tions However before you change your voice mail options you must first in
129. t everything means it is recommended that you read the following information before you use your endpoint A red lamp indicates that a call is ringing holding or active on your endpoint The endpoint s lamps may be solidly lit or flashing to indicate the status of a call or feature To avoid confusion this guide uses different icons to signify that a lamp is unlit CNF DI lit CNF PN or flashing CNF ED If you hear four fast tones or repeating fast tones reorder tone you have pressed an invalid button combination tried to select a restricted line dialed a restricted or invalid number dialed too slowly between digits or waited too long before performing the next step Hang up and try again Your telephone system may be programmed for one or two dial tones Systems with two dial tones have one for intercom calls and one for outside calls Many features time out if you wait too long before performing the next step If this happens you must hang up and start over Off hook means that the handset is lifted and on hook indicates that the handset is in the cradle For example you must first go off hook to make a call but you must go on hook to end a call SOFTWARE COMPATIBILITY Depending upon which software version your telephone system is using some of the features included in this guide may not be available for your endpoint Check with your system administrator
130. teen eee eee 28 Displaying Information on Your Endpoint 28 Date Time Name and Extension Number 28 Outside Party s Name Number 00000000e 28 Using a Headset 2 cece eee eee eee eee 29 Using the Speaker and Microphone 30 Mute Button 30 Group Listen Using the Speaker 0005 30 Using the Message Button eee e eee eee 31 Leaving Messages 31 Retrieving Messages 31 Accessing Your Mailbox 0 00 c eee eee eee eee 32 Disabling and Enabling ASR 00020 aa 33 Accessing Voice Mail Messages 34 Listening to Messages 34 Recovering Deleted Voice Mail Messages 36 Recording and Sending Voice Mail Messages 37 Canceling Unheard Voice Mail Messages 39 Using Do Not Disturb Mode 40 Using Reminder Messages 42 Inter Tel Model 8662 User Guide ITP Mode 13 INTRODUCTION Now that you know what your Model 8662 endpoint can do it s time to start using it In this section you ll learn how to make and receive calls transfer calls retrieve voice mail messages and much more ADJUSTING YOUR ENDPOINT S VIEWING ANGLE Your Model 8662 has an adjustable base that allows you to tilt your endpoint to enhance the viewing angle To adjust the viewing angle of the endpoint 1 Position the bottom of the endpoint s base on a flat surface 2 Tilt the
131. tion on your display that con tains the number you want to associate with the button To view how your Station Speed Dial buttons are programmed 1 With the handset in the cradle dial EH DI 2 Press the desired Station Speed Dial button The name and number will be dis played 3 Press E or to exit Dialing Station Speed Dial Numbers To dial a Station Speed Dial number O z Q Oo z If necessary select an outgoing line You have the following options e To use a location number Press StNSPDY or dial EE E ER then enter the desired Station Speed Dial location number 0 9 e To use a Station Speed Dial button Press the desired Station Speed Dial button System Speed Dial Your system administrator can store several speed dial numbers in the system speed dial locations Depending on the size of your system you can access up to 1000 or up to 5000 system speed dial locations if they have been programmed To view and or dial System Speed Dial numbers 1 Press SYSSPDU or dial EE E KW 2 Dial the location code 000 999 or 0000 4999 for the desired number 3 Press Ef or the ACCEPT menu button to dial the displayed number Inter Tel Model 8662 User Guide ITP Mode 55 z OO gt ce USING RECORD A CALL NOTE This feature is not supported on peer to peer P2P calls Ask your system administrator if your endpoint is configured to use P2P audio If your telephone system is equ
132. to keep as a handy reference for features you are likely to use while away from the office Remote Feature Access and Voice Mail ABOUT THIS GUIDE This guide contains instructions for using the Model 8662 on the Inter Tel telephone system To help you find information more quickly this guide is divided into five sep arate sections as indicated by the tabs These sections include the following e Finding Your Way This section provides you with a picture of the Model 8662 and includes general information designed to help you find what you need e Getting Started This section includes basic endpoint and voice mail informa tion and provides instructions on how to perform everyday tasks such as answering calls making calls and using voice mail e Moving On In this section you ll learn how to use advanced endpoint and voice mail features e Using E Mail Reader This section includes information on how to use the advanced messaging features available with E Mail Reader e Learning More This section outlines how your administrators can help if you experience a problem with your endpoint It also provides you with a list of Fre quently Asked Questions FAQs so you can troubleshoot problems and learn more about the system In addition this guide contains a list of default feature codes see page 94 and an index see page 99 for easy reference NOTE Because the telephone system is very flexible and programmable the proce
133. two entries see the following example of an Intercom directory entry O z Q Oo z NOTE The Intercom directory may display two similar entries one without an asterisk and one with an asterisk for example John Smith and John Smith The entry with out an asterisk is a primary extension the entry with an asterisk is a secondary exten sion CURRENT ENTRY JOHN SMITH MENU BUTTONS 67890 gt JOHN SMITH lt gt JOHN SMITH dq NEXT TWO ENTRIES Ki OHN TAYLOR lt gt lt lt 21 35 gt gt lt N ARROW MENU BUTTON ARROW MENU BUTTON NUMBER OF MATCHES Inter Tel Model 8662 User Guide ITP Mode 63 To search for a directory name or feature using IDS 1 If the endpoint is idle press the DIRECTORY menu button then press the menu button for the desired directory IC OUTSIDE or FEATURE If placing a call choose between IC DIRECTORY and OUTSIDE CALL 2 Press the dialpad buttons to enter characters up to 16 characters See the fol lowing table for dialpad button character descriptions Each dialpad button rep resents several characters As you press the dialpad buttons the system connects the character sequence to possible directory matches For example to enter JONES press IE NGI NOI E KA This data entry method is similar to the text on nine keys T9 feature found on cell phones 3 Press the gt gt and lt lt menu buttons or the high low e
134. u must be using that feature For example if you want to change the outside call volume level you must be on an outside call To change a volume level Press gu the high end of the volume button to increase the volume Press gd the low end of the volume button to decrease the volume To save your change EITHER Press both ends of the volume button OR Press the middle of the volume button Selecting a Ring Tone The ability to change your ring tone is helpful in close quartered environments If your ring tone is unique you can quickly identify when a call is ringing on your end point z OO O Z gt O To select the type of ring tone for your endpoint 1 With the handset in the cradle dial ES El EG 2 Do one of the following to select your ring tone e EITHER Press D or the RINGER OFF menu button for no ringing e OR Press the PREVIOUS or NEXT menu button to scroll to the desired tone e OR Dial 1 9 to select a specific tone 3 When you hear the tone you want you can do any of the following e EITHER Press EJ e OR Press the ACCEPT menu button e OR Press i e OR Lift and replace the handset 44 Inter Tel Model 8662 User Guide ITP Mode Enabling Background Music If your telephone system is equipped with a music source you can listen to music through your speaker To enable or disable background music Dial EJ EE EJ Changing Keymaps Keymaps identify where feature buttons appear o
135. ur telephone system can have up to 20 different reminder messages each of which can be changed by the system administrator installer or programmer Your trainer or system administrator will give you a list of reminder messages for your system For convenience you should update the following default list DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 01 MEETING 11 CALL ENGINEERING 02 STAFF MEETING 12 CALL MARKETING 03 SALES MEETING 13 CALL ACCOUNTING 04 CANCEL MEETING 14 CANCEL DND 05 APPOINTMENT 15 CANCEL CALL FWD 06 PLACE CALL 16 TAKE MEDICATION 07 CALL CLIENT 17 MAKE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER To request a reminder message 1 With the handset in the cradle dial E KU E 2 EITHER Dial the desired two digit number for the message that you want OR Press the di high or gd low end of the volume button to scroll through the messages 3 While the desired message is displayed press E 4 Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press EJ If your system is set for 24 hour format you must enter the time appropriately e g 1400 2 00PM If your system is set for 12 hour display format press HM for AM or E for PM To cancel all reminder message requests befo
136. xt to Speech TTS capabilities to convert the text in an e mail message to a wav file If E Mail Reader is enabled for your mailbox you can access voice mail e mail and fax messages in your mailbox using your endpoint When you access an e mail message in your mailbox E Mail Reader first announces your e mail according to the envelope options that you set see page 86 Then after the envelope is played E Mail Reader reads the text in the body of the message Once you have listened to your e mail you can access additional options to reply forward save or delete the message see page 81 When you access a fax message E Mail Reader announces the fax envelope accord ing to the envelope options that you set see page 86 Because a fax message is received by your e mail account as an attachment to an e mail message in the form of a tiff file E Mail Reader cannot read the text in the body of the fax To view the fax and read it you must access it from your e mail account With your advanced mailbox you can save delete and forward a fax to another fax machine using the available menu options when prompted see page 84 a Z fo m m py m gt E m D Inter Tel Model 8662 User Guide ITP Mode 77 oc m Q lt M oc lt uw o Z D po USING YOUR ADVANCED MAILBOX After you set up your mailbox see page 15 you can use personal or system greetings to let callers know if you are out

Lennox Hearth INTER-TEL 8662 User's Manual

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