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LapLink MN-LGD011-XX-US User's Manual

1. Saving System Information Save System Information f Save in My Documents vie amp ma EJ 2 x Save as type System Information File txt Cancel Help Z 95 Sharing clipboard information with remote computers fences in a Remote Control connection share a common clipboard you can copy or cut information to the clipboard on one computer and paste this information on another When you cut or copy information for pasting in another document the information is stored temporarily in the clip board Normally clipboard information is transferred between documents on the same computer When you use Remote Control however you can use the clipboard to transfer information from one computer to another You can copy text or graphics on the host computer for example and paste it on the guest TIP Only information placed in the clipboard during Remote Control can be pasted on other computers You cannot share any information copied or cut to a clipboard before a Remote Control connection is opened TIP When you clear the contents of the clipboard on one computer you clear the clipboard contents of the other computer as well Pasting from the clipboard during Remote Control When you copy or cut information to the clipboard during Remote Control only a small part of the information is trans ferred to the other computer immediately The rest of the information is transferred when you paste To p
2. Esn File Transfer window is split into a left and a right side The left side is designed for navigating through drives and folders click or double click a drive or folder to open it and display its contents On the right side you see the contents of the open drive and folder Commands on the View menu let you change the appearance and the order of the contents Click a drive or folder to open it with out showing its contents Dana s Laptop Yame Double click a drive or folder to open A Not Mounted it and show its contents ee C H 6 D E ey IF 28 G Not Mounted Click a plus sign to show the con tents of a drive or folder without opening it Click a minus sign to hide the contents Ga Feb Reports 9 Jan Reports ag G Mar Reports Feb Reports ie Dane s Laptop 1 e be ess Jan Reports All Folders Contents of E ay Mar Reports fe D Name 1 Ej F gj Fa Applications Feb Reports 8 G Not Mounted I Ga Jan Reports 9 Mar Reports ey A Not Me ey IC o Drivers H E Itp H Mtrun Office upgrades H ServicePacks U H E Utility 1aaaa agaaa 102 Follow these guidelines to navigate through the left side of a File Transfer window e Double click a drive or folder Opens and expands the drive or folder displaying its subfolders immediately below Dou
3. 2 Onthe Edit menu click Copy 3 Switch to another Windows program and paste the text into that program TIP Asa guest during Remote Control you can carry on a Text Chat conversation with the host only by viewing the host screen in a window In full screen view you cannot see your own Text Chat window To arrange the Text Chat window beside the Remote Control window click Tile Side by Side on the Window menu 145 Talking to someone using Voice Chat Voice Chat lets you speak with a person at the other end of a LapLink connection using the same line that transfers data between the two computers Both computers must be configured for full duplex if you are to talk as you would on the telephone If either computer is configured for half duplex you must wait for the other person to stop talking before you begin D Voice Chat How you talk to the other person in Voice Chat depends on whether the current conversation is using half duplex or full duplex You can adjust the volume of the speaker and microphone or mute them entirely WEREEREEDEE ae ee ee ma epe e When you re using half duplex watch the icon to determine when to talk and when to listen Use Voice Chat to talk to someone you re connected to over You may have started Voice Chat when you connected to LapLink while using other LapLink services like File Transfer the remote computer If not you can start it after you open and Remote Control To use Vo
4. In Internet Directory Options specify an e mail address or some other unique identifier as the Internet address Then notify other LapLink users so that they can connect by supplying the Internet address you have speci fied address or other unique identifier published as your Inter net address You then let other LapLink users connect to your computer by telling them your Internet address NOTEIf the computer is behind a firewall there are addi tional requirements See Making an Internet connection to a computer behind a firewall or use LapLink Everywhere See Connecting Over the Internet Using Laplink Everywhere Making a computer available for ILS connections Specify the address to be published and when it will be pub lished for example whenever you are using LapLink on the Internet Use the LapLink Internet directory to publish your address the directory is available without cost to LapLink users and you don t have to sign up to use it Publishing your Internet address does not open your com puter to unwanted connections LapLink users who know your published address can connect others cannot even if they are using NetMeeting or other programs that rely on Internet directories NOTE Only the host computer requires publishing the guest computer does not To set up LapLink to have your computer s address published on the Internet 1 On the Options menu click Internet Directory Options
5. Reenter the password and click OK to confirm 5 Under Services check File Transfer Remote Control or any of the other services you want to make available to that user 6 Under Locking Permissions check options to determine whether the user can blank the screen of your computer and disable its mouse and keyboard TIP You can grant locking permissions only if you select Remote Control as an available service 7 To deny access to particular drives and folders click the Folder Security tab For more information see Denying access to certain drives and folders 8 To specify whether or how a user opening a connection by modem is to be called back click the Modem Callback tab For more information see page 70 Specifying passwords LapLink Gold passwords are case sensitive and for example are treated differently For incoming connections from computers running LapLink Gold you can specify more secure passwords by mixing capital letters and lower case letters The introduction of case sensitivity has these important consequences Allowing incoming connections CAUTION For incoming connections from computers run ning versions earlier than LapLink 2000 1 type passwords using ALL CAPITALS If your Log in List has passwords for such connections retype them as all capitals or assign new passwords CAUTION If your Log in List contains passwords assigned in an earlier LapLink version other computers that have also
6. TIP If you have File Transfer difficulties such as error mes sages or disconnections try reducing the amount of data being sent either by reducing the number of files sent or size of sent files CAUTIONDo NOT attempt to move the entire contents root of a drive Windows may create hidden files or fold ers that could be in use and cannot be transferred Like wise do not attempt to transfer directories containing the Windows operating system LapLink Gold cannot move any data that has been locked or is in use such as the Windows Registry If you wish to clone a drive for the pur pose of making a bootable operating system on the target drive use drive imaging software designed for these pur poses instead of LapLink Gold Use the Copy or Move command Instead of using drag and drop use the Copy or Move com mand First click the target folder After selecting the files to be transferred click Copy or Move File menu Then verify that the source and target are correct Make File Transfer available to other computers If you are denied the use of File Transfer or one of the other services while connected to another computer check the se curity setup on that computer You can gain access to ser vices through Security Options menu Log on to Windows before trying to use File Transfer As a security measure LapLink does not allow users to con nect to a computer and open File Transfer while the comput er is wait
7. e Only one of the two computers can be behind a firewall e The computer inside the firewall must publish its Inter net address through the LapLink Internet directory server See Making an Internet connection to a computer behind a firewall e The computer inside the firewall must have an Address Book entry that includes the unique computer name user name and password for the computer outside the firewall to use e The computer outside the firewall must be configured to allow incoming connections See Making an Internet connection to a computer behind a firewall e The TCP IP ports must be enabled in LapLink on both computers See Checklist for Internet connections e LapLink must be running on both computers Connecting to a computer behind a firewall 1 Connect to the Internet as usual 2 Click the Connect menu above the LinkBar and then click Connect Over ILS 3 Ifyou have created an Address Book entry for the connec tion you want to open click the connection in the Connec tions list Otherwise click Manual Connect Type the Internet address log in name and password for the computer behind the firewall NOTE You can get this information from the owner of the computer behind the firewall 29 4 Under Services check the services you want to use 5 Click OK 30 Connecting Over the Internet Using Laplink Everywhere Connecting Over the Internet Using Laplink Everywhere Leaptink Everywhere offer
8. serial parallel or USB is enabled in LapLink on both computers See Checklist for cable connections e Run LapLink on both computers Cables to use for LapLink connections Use LapLink Gold Corporate s gold USB cable to connect as your first option 1 Not all connection types are supported in all Windows operating systems See the table on page 15 for more information Connecting by cable If you don t have a USB port available you can also use a serial or parallel port You can obtain cables for these con nection types from Laplink If there is more than one type of port available to you remember that USB cables the fastest of the three transfer up to seven times faster than serial cables Parallel cables transfer data faster than serial cables Connecting to another computer by serial or parallel cable When you start LapLink on two computers connected by cable they will automatically connect Autoconnect the default setting for cable connections causes the computers to connect automatically If you change this setting you can connect to the other computer manually TIP If the connection does not open automatically click Port Setup on the Options menu and verify that the appro priate port COM LPT or USB is enabled for cable To manually connect to another computer by serial or parallel cable 1 Click the Connect Over button on the LinkBar and then click Cable 2 Inthe Connection list cli
9. to separate them To specify file types use extensions preceded by aster isks png jpg and soon To specify certain files type their entire names annual xls march xls april xls and soon 5 Click OK Your filter now appears in the list of available filters 6 Click the filter and then click the Add button 7 To use the filters to exclude not include file types check this box Exclude Files That Match These Filters Using filters to include or exclude files To remove the effects of a filter 1 Click the filter in the list of active filters 2 Click the Remove button Modifying a filter You can modify any of the filters appearing in the list of available filters To apply the modifications you must add the filter to the list of active filters even if the filter already appears in that list To edit and apply a filter 1 Click the filter in the list of available filters 2 Click the Edit button 3 Change the Filter Name or Pattern s as necessary and then click OK 4 Inthe list of available filters click the filter then click the Add button TIP To delete an available filter click it and then click the Delete button 131 Scheduling an Xchange Agent to run automatically Ya can schedule an Xchange Agent to run at a certain time on the days you specify Scheduled agents can be configured to run unattended there is no preview and conflicts are handled automatically Xchange agents can be sche
10. Eile Edit View Favorites Tools Actions Help photoshop 4 Send Receive E New Ly Fip Reply ey Reply to All fF Forward E Outlook Shorkcuks g From yo Text Chat T a e 2 Microsoft Fm7 tryout zip Outlook Subject Print Redirection Save remote computer s system information 94 0000 12 ab To save system intor mation from the host computer to your local machine you must first be con nected via a Remote Control session Once this connec tion has been estab lished choose Session Save Sys tem information Laplink saves all Windows system information from the remote computer and exports it to your computer For this reason youll see a popup message seen below Save System Information Laplink Gold lets you In some cases it may take some time to know the report you complete this operation since this command will are about to create obtain all Windows system information on the may take a few min remote computer utes Would wou like to continue this operation Next it asks you Creating a Report Laplink creates a report that saves your Windows System information Below are just a few of the headings of informa tion contained in your Laplink report System summary information Hardware resources IRQ information eMemory Components eAudio and Video Codecs Devices Display eKeyboard eAdapters where to save the file
11. e Pressing CTRL SHIFT S again restores the image to normal 1 You cannot lower the resolution of a host computer unless its monitor and display adapter allow the change without restarting Windows The host must also be running a ver sion of LapLink that supports this feature 83 Customizing keyboard control B default Windows system keys pressed on the guest computer take effect on the host If you want the system keys to operate on the guest while working in a Remote Control window click Remote Control Options on the Options menu Then on the Guest tab click Execute on Guest Through Remote Control Options you can also change the key combinations that control your view of the host Remote Control Options When you are working in a Remote Control window CTRL TAB and other Windows system keys you press on your computer the guest take effect on the remote computer the host To have system keys take effect on your computer instead of the remote computer click Execute on Guest f l Ctrl Shift F Ctrl Shift S Windows system keys found on most keyboards is another example By default NASN LapLink sends most system keys to the host during Remote Windows system keys are key combinations that perform a l l Control pressing ALT TAB on the guest therefore variety of tasks Pressing ALT TAB for example switches RE E A E E ene ney aera to the program you used last The Windows Start key
12. modem modem l l l Modem connections are available in all versions of Windows TCP IP or IPX TCP IP or IPX Use Connect overLAN Network network network Network connections are available in all versions of Windows page 20 Attach a LapLink parallel or serial cable to each computer The connection opens automatically To connect manually choose Connect Over Cable Serial connections are available in all versions of Windows page 16 Parallel connections are available in Windows 95 98 and Windows Me USB connections are available in Windows 98 ME 2000 XP and 2003 USB parallel or USB parallel or serial port serial port The connection opens automatically as soon as the devices come within range wireless device wireless device of each other page 38 Wireless connections are available in Windows 95 98 and Windows Me 15 Connecting by cable Wen you connect two computers by LapLink cable attach the cable serial parallel or USB to both computers and start LapLink on both computers No separate cable driver installation is required Autoconnect the default setting for cable connections opens a connection automatically To manually connect click the Connect Over button on the LinkBar and then click Cable The blue LapLink serial cable has two connectors at one end but only one connector is attached at a time Use the larger connector if one of the computers has an older 25 pin serial port Otherwise atta
13. then click one of these commands By Name By Type By Size By Date or By Attributes TIP If you are displaying files in Detail view you can sort them by name size type file name extension modifica tion date or attribute click the corresponding button at the top of a column Clicking the same button again reverses the order 103 Selecting files and folders Q the left side of a File Transfer window you can select only one folder at a time On the right side you can select multiple folders and files To select a single item point to it and click the left mouse button To select several items in sequence click the first item then hold down SHIFT while you click the last item To select items out of sequence hold down CTRL while you click each one You can also click Select All or Select By on the File menu To cancel an individual selection hold down CTRL and click the item A e a e a Aa a a Select a group of items by dragging D Dana S Laptop i 1 e e anea opener 4 a selection box around them from right to left Bi Dana s Laptop H A Not Mounted Select several items not listed ey C i i aan together by holding down CTRL H D z l i while you click the items zi 2 E a Feb Banik etter to our cust loc 7 yu n reports Em poe rodu ct logo b mp i pa G N ot M ounted o ils __ J Soa a bmp o 3 object s selected 148 0 KE JE Sales doc G
14. 1 On the Options menu click File Transfer Options 2 On the Performance tab clear this box Use SpeedSync on All File Transfers TIP To review the effect of SoeedSync on your past file transfers open at least one File Transfer window Then click SpeedSync Statistics on the SyncTools menu You see the statistics for your most recent transfer as well as combined statistics for earlier transfers Using compression Because compression usually results in the transfer of less data it is particularly useful when you transfer large files by modem the larger the files the greater the savings Since compression would actually slow the transfer of files that have already been compressed or zipped by another file compression program LapLink automatically turns this feature off while it is transferring such files If you find a situation in which compression does not speed up file transfer you can disable it On the Options menu click File Transfer Options On the Performance tab clear this box Use Compression When Transferring Files 115 Resuming an interrupted file transfer lf you lose your connection to another computer while transferring files File Transfer Recovery lets you connect again and continue the transfer where it left off Any file or portion of a file copied before the interruption is skipped only the untransmitted data is copied File Transfer Recovery lets you continue a file transfer even when you
15. 20 y NOTE From the Sessions menu choose View Screen selected a thumbnail snapshot and clicked the View but Shot Note that screen viewing is enabled both during a ton Laplink launches Internet Explorer or whatever appli session and when not connected and it is the only Ses cation your computer has associated with PNG files sion option available when not connected Once you ve 92 NOTE If you want to access the PNG files themselves LapLink Gold Corporate saves them to the CAWINNT TSI32 LLW directory Viewing a Screen Shot 23 Saving System Information Laplink makes it possible to capture important system information on the host computer and save it to a file on your local machine This troubleshooting tool provides your support professionals with a single report offering a great deal of useful information Saving System Information 5 x LE LapLink Gold Corporate MRKTGTECHWRITER Remote Control File Edit Connect Session View SyncTools Options Window Help Blank Host Screen m a Connect over Lock Host Mouse Lock Host Keyboard LapLink Shortcuts rao Reboot Host Send CTRL 4LT DELETE to Host Screen Shot File Tranefer E view Screen Shot J Save System Infomation Ay Webwork RoboHELF Mchange Agent Remote Control Recycle Bin LapLink Gold SP Corporate Voice Chat ao a 2 ra om Internet Explorer Inbox Microsoft Outlook
16. Advanced Then clear Use Error Control Repeat this procedure on the other computer Set a longer timeout value lf the computer you are dialing takes a long time to answer and complete the connection try increasing its modem tim eout In Port Setup Options menu click Windows Modems Click Configure and then Properties On the Connection tab type a larger number in this box Cancel the Call If Not Con nected Within Lower the modem speed on the computer opening the connection In Port Setup Options menu click Windows Modems Click Configure and then Properties On the General tab click a lower speed in the Maximum Speed box Check the security setup on the remote computer If you are denied the use of Remote Control or one of the other services while connected to another computer check the security setup on that computer You can gain access to services through Security Options menu 135 NOTE To let other computers connect to your computer by modem you must change the security setup established during installation Remember that passwords are case sensitive Disable call waiting and answering machines Ensure that the call waiting feature is disabled on the tele phone systems at both ends of the connection Call waiting and answering machines can interfere with modem connec tions when incoming calls are detected Use Dialing Properties to simplify the dialing process In the Telephone Number box type the
17. Defaults A callback occurs when the guestcomputer attempts to con reverses the call by hanging up and then dialing to the guest nect to host computer by modem instead of completing the computer The connection is established when the guest connection the LapLink Gold Corporate host computer computer answers 70 You can use callbacks as a security measure e g require a callback to a phone number you specify Or you can use callbacks to save money as when you are connecting to your office from a hotel room You can set callback options when you secure your com puter using the Log in List Specify a different option for each entry in the list if necessary To set callback options 1 Click the Security button on the LinkBar 2 Ensure that Log in List Protected System is selected and click the Log in List button 3 Click the Add button to create an entry in the Log in List TIP If you want to change an existing entry highlight it in the list of current users and click the Edit button 4 Click the Modem Callback tab 5 Click one of these options e None Prevents callbacks e Optional Any Number Lets the guest user decide whether to be called back users who choose to be called back can specify the number to dial This is the most flexible of all the options Allowing or requiring callbacks e Optional Specified Number Only Lets the guest user decide whether to be called back to the number you specify or to open
18. Define Styles Number of copies fi m p a E Collate copies As in years past the Coast Guard and alcohol intake Print options l a R m i z 3 e Later this summer new rules will be m Print attached files with keme session will require that a flotation devic foot or smaller anywhere on state water Cancel i Printing over a LapLink connection is much like printing to a When printing from remote to local choose a local printer local printer You simply choose a different printer one that from the remote computer using Remote Control When has been installed especially to print over LapLink printing from local to remote choose a remote printer from the local computer 138 To print a document over a LapLink connection 1 Open a LapLink connection to the remote computer To print from remote to local include Remote Control in the services you open e To print from local to remote open Print Redirection or any of the other services 2 Open a word processor spreadsheet or other program and prepare the document for printing 3 Use the standard Print command for your program and choose the printer you set up just for Print Redirection It is typically a printer with LapLink at the end of its name The Print Redirection icon on the LapLink status bar ani mates as the document is sent over a LapLink connection to the destination printer When the animation stops the document has arrived at the other com
19. Miscellaneous TE E Office m B Personal n u Remote Sites Ba Local Deleting a Folder Ed Address book F Create a list of computers ye Ba Mote Right click on a folder EME Address Book E Favorites gt All Users Global af Business nterriational Miscellaneous Office Persorial Remote Sites SS FE CAUTION LapLink Gold Corporate prompts you with the To delete a folder highlight the folder then right click to view folder options Select Delete to remove this folder om confirmation screen P2 E to the right but it is important to under stand that deleting a folder will delete the View Options and Folders folder and all of its contents including any entries in that folder LapLink Gold Cor EHE Address Book Name porate also allows E Favorites you to Cut and fiy All Users EE Global Paste a folder and o ej Business any connections in Intemational the selected folder i Miscellaneous You can delete it m A from your Address o B Remote Sites Book in this man itm ner orpasteittoa EME Local newlocation For ee Business Cut instance you might oJ International pete i 0 Miscslaneous ojete have a local folder E Office p you want to share enamnme E Personal CEER with your entire Find team You could cut and paste this folder from the Local folders to your Global folders and export it so that everyone can use the connections Impor
20. Not Mounted You must select a folder or file before you can copy or move You can select a single folder on either side of a File Trans it When you select an item its name and icon are high fer window You can select files and multiple folders only on lighted the right side 104 NOTE By default selecting a folder selects all of its files and its subfolders To change the default click File Trans fer Options Options menu On the Filter tab clear this box Include Subfolders in Copies You can always over ride this setting when you are asked to confirm a copy or move operation To select a single file or folder e Place the mouse pointer on its name or icon and click the left mouse button To select a group of items do either of the following e Click the first item and press SHIFT while you click the last item e Click at a right corner of the group and drag to the opposite corner to form a selection box To select two or more items out of sequence e Press CTRL while you click the items To select all folders and files in the current folder e On the File menu click Select All TIP To select everything on a drive click the drive and then click Select All Selecting files and folders To select folders and files using the Select By com mand 1 On the File menu click Select By 2 Inthe Filter box type the name of a file or folder Or use wild cards to specify items with similar names For ex
21. Options menu click Logging 125 Dealing with conflicts hen you are keeping folders on two computers in sync a conflict occurs when a file has been modified on both computers since the last time you synchronized You can handle these conflicts when you preview or run the agent or you can set options to handle them automatically Resolve File Conflict Agent to handle the files Hint To copy and keep both files click either Copy Newer File or The following files have been changed in both folders Choose the way you want Xchange ey Copy Older File and rename the copy Dana s 450 Koshi s Laptop File Phoenix6 backup fm File Phoenix6 backup fm Date 4 23 99 3 53 32 PM Date 4 20 99 7 11 20 PM Size 107 520 Bytes Size 106 496 Bytes Cancel Resolution SNENA Oa NAREN Help rere ree C Copy Older File iy C Skip this pair Do not copy either file Conflicts between files Conflicts occur when you modify a file on both of your com puters Since both files are new you need to decide how to handle them These are the choices you can make while previewing or running an Xchange Agent e Copy either the older or the newer file to the other folder replacing the file already in that folder e Copy either the older or the newer file to the other folder and give the file a new name Nothing is replaced e Skip the conflict without copying either file 126 Rename copy When you skip a conflict you carry it
22. any other computer on the network running LapLink Gold using Connect Over LAN Network Because LapLink Gold connections over networks are fast they are ideal for sending large amounts of data in a short time Suppose it s your job to distribute files to several computers every Tuesday To automate the operation create an Xchange Agent file by showing LapLink Gold which files to copy and where to copy them When Tuesday arrives run the Xchange Agent yourself or schedule it to run unat tended at a time when the computers are usually idle LapLink Gold automatically connects to the computers transfers files to the designated folders and disconnects all without assistance It may also be your job to maintain those computers With out leaving your desk you can use Remote Control to trou bleshoot problems on other computers chatting with their users if necessary NOTE A LapLink Gold license either a single user license or a special volume license must be purchased by each person using LaLink in order to use LapLink Gold soft ware Visit www laplink com to learn more about licensing rules and opportunities 10 Connect your laptop to your desktop If you take your laptop and your work with you when you leave the office you know the routine update files on your laptop before you leave update files on your desktop when you return To update files on either computer attach a LapLink Gold cable and run LapLink Gold
23. be entered in the Computer Name field on the Connec tion tab and should match this name exactly Please note that this field is case sensitive Click the Services tab Choose the services you want to enable when you connect to this computer 6 Click OK to save this Address Book entry Click the Connect button to connect to this computer directly from the Address Book 33 Connecting directly by modem Using modems and a phone line you can connect to another computer or to an office network For a direct LapLink to LapLink connection dial to a modem on another computer using Connect over Modem Use Connect over Modem to dial a modem on another computer and open a LapLink connection to that computer Entries you have created for modem connections in the Address Book appear in the connection list to make connecting easier Connect over Modem Manual Dial D ave s computer My office workhorse TIP For Best Results Use only hard ware based modems such as external serial modems Most internal modems are unreliable for LapLink connections For a the latest information visit iad e www laplink com support N ew Location oom Fax Modem V 34 Model 470 Plug amp Play 7f When you dial directly to another LapLink computer and Before Connecting over a modem open a remote control session you have access to all the programs and files available to that computer including any network resources
24. by LapLink Gold Corporate For more information visit www laplink com NOTE Some features require JAVA and Active X controls Not all web enabled devices support this technology Using an Address Book entry to connect over LapLink Everywhere It s a good idea to create an Address Book entry especially if you plan to use the connection more than once LapLink Gold allows you to connect directly from the Address Book which makes it even easier To create an entry in the Address Book for Connecting Using LapLink Everywhere 1 Click the Address Book button on the LinkBar then click the Add button 2 Inthe Description box type a brief description of the remote computer as a reference 3 Inthe Computer Name box type the exact name assigned to the remote computer in LapLink Remember this field is case sensitive 4 Click the Connection tab In the Connection Type list choose LapLink Everywhere 5 Enter your LapLink Everywhere User Name Password and Computer Name in the appropriate fields Note that the computer name is case sensitive LapLink Everywhere Microsoft File sack gt z x B A Address E https tiw mylaplink corr Google Edit View Favorites Tools Everywhere Buy Nove a oh To get your LapLink Everywhere Com puter Name go to www mylaplink com and login in using your LapLink Every where User Name and Password The PC Name listed should
25. con Network Available Now Aeston Phone Humber Network TCPIP Address Area code Internet Address 425 Security Must Allow a Connection On the Host machine or the machine to which you are trying to connect security must be set to allow a ie IM Use county code and area code connection otherwise a connection is not possi ble To learn more about creating secure con nections and host options go to Setting up security for incoming connections Connect Using A Port Must Be Enabled Each connection type has different requirements for connection and LapLink Gold Corporate requires a port to be con Fort Setup figured for each connection type Click the Port Setup button to configure LapLink Gold Corpo rate to use your different port options To learn IM Add to favorites Cancel Hep more about setting up ports go to the chapter entitled How can connect to other computers County Lode LapLink Everwhere Modem 55 Connection Types Laplink allows many different methods to connect to other LapLink computers To learn more about ways to connect using LapLink Gold Corporate listed below go to How can connect to other computers Network Available Now Use this connection type if the computer you are connecting to normally appears in the list of available computers when you use Connect over LAN Network Network TCPIP Address Use this connection type if you want to conne
26. control over when speech is sent over the connection Manual mode requires that you press a button in order to talk Voice Chat Chatting with Koshi s Laptop Using full duplex Speaker level Options D BRGHREE ele ae In Manual mode click the walkie talkie button in order to talk Microphone level ey Low High fr o If you are using full duplex GER RR EWE amp E you can leave the button down and still hear the other person If you are Click the button once to talk and click it again to listen to ee eet em 5 the other person If you re using full duplex you can br leave the button down hear the other person Voice Chat has two conversation modes Automatic and e Manual mode requires you to click a button in order to Manual talk e Automatic is the normal conversation mode and allows In most cases Automatic mode is recommended hands free operation of Voice Chat Automatic mode sends speech whenever you talk 150 Use Manual mode if you re having problems using Auto matic mode or if your sound card does not support Auto matic mode If your work environment is very noisy you might have problems using Automatic mode You can also use Manual mode to control exactly when speech is sent to the other person To change to Manual conversation mode 1 On the Options menu click Voice Chat Options 2 Onthe Advanced tab click Manual Mode 3 Click OK The next time you use Voice Chat the
27. controlling computer l m having problems printing l m having problems chatting using Text Chat I m having problems chatting using Voice Chat l m having problems using Xchange Agent l m having problems connecting over modem l m having problems connecting over Dial Up Networking I m having problems connecting over LinkToNet I m having problems connecting over a network 2 2 2 2 2 2 2 2 a 154 Troubleshooting for transferring files This troubleshooter will help you identity and solve problems with transterring files Just click to answer the questions and then try the suggested steps to fix the problem Try the solution that fits your problem What s wrong El icant drag and drop El During the transfer get the sharing violation message File in use E I m having trouble synchronizing files a When ltry to connect I m having trouble synchronizing files Checklist for modem connections For Best Results Use a hardware controller based modem such as an external serial modem LapLink Gold works best when all the functions of the modem are performed on the modem device itself Use of soft ware based controller less modems often result in poorer performance and reliability and the possibility of incompatibility with LapLink Gold For a list of modems that are known to be incompatible with LapLink Gold visit www laplink com support Run LapLink on both computers
28. elee tom OPUNEA There are three requirements for using Print Redirection e You must connect to another version of LapLink that supports Print Redirection e The default security setup on the other computer must be changed to allow Print Redirection e Both LapLink computers must have the same printer driver software installed 137 Printing over a LapLink connection l print over a LapLink connection choose the standard Print command in any Windows program and then choose a printer set up especially to receive print jobs from remote computers The document is then transmitted over the LapLink connection to a printer at the other end You latest report Message Rich Text OIX File Edit View Insert Format Tools Actions Help Print from a Windows Kn rogram as you normally New d EE t J Options p SaR Y aoe 8 would using the Print Send Ctrl Enter command ae a E Save As o ISS Save Attachments Print AE X lt Delete OD Then choose the ef 5 5M PostScript Properties Pe LaserJet 5 5M La DS Move to Folder Ctrl Shift V printer you set up y Copy to Folder for Print Redirec bus Acrobat Distiller f HP DeskJet 855C M rinta tion Page Setup j _ MS Publisher Color Printer rint to file LA Print Preview re als WE Print N Print style Copies P E ALC Properties a Memo Style eae EE Numoer of pages Ijal T Woi E a Close Ak F4 a f
29. files Using File Transfer Overview In the opposite File Transfer window select the files you ll be transferring to the target you just displayed To select the folders and files you want to transfer e On the right side of the window click the folder or file you want to transfer e To select more than one item do either of the following e Hold down CTRL as you click each item e To select two or more items listed next to each other click the first item and press SHIFT while you click the last item NOTE If you prefer select a group of files or folders by clicking at a right corner of the group and dragging to the opposite corner to form a selection box Step three drag and drop Using the drag and drop method simplifies file transfers Keep in mind the difference between copying and moving Copying puts a copy of the files on the other computer leav ing the originals where they were Moving puts the files on the other computer deleting the originals To drag and drop the selected files e To copy the files hold down CTRL and your left mouse button as you drag them to the target folder e To move the files hold down SHIFT and your left mouse button as you drag them to the target folder TIP If you drag without using CTRL or SHIFT files are copied when you drag to a different drive or computer and moved when you drag to another location on the same drive 101 Navigating through drives and folders
30. folder Exporting ONLY affect the Global fold ers ER Address Book eof AIL Connections in your Local folders are computers only you need to connect to and can t be shared i You can however i cut and paste or Copy from your 2 Local folders to your Global folders and then share these connections using Import Export 62 users who might add or delete users or folders importing allows you get any new folders and users in your address book NOTE To import you must have read access privileges to the database See your database administrator for more information Exporting Exporting allows you the capability of making changes to your address book then Exporting those changes to the database Exporting is primarily an administrative function NOTE If you ve made changes to your Global Address list and you want to share these changes with other LapLink Gold users you must first use Export to send those changes back to the main database Then other LapLink Gold users must use Import to receive the changes CAUTION If you make changes to your Global address book then Export it those changes are permanent both in your Address Book and in anyone s Address Book who later imports it CAUTION Exporting requires write privileges Database administrators should carefully manage which users have Address Book Exporting capabilities Help Click the Help button to get information on all the different co
31. for each com puter choose the pair of folders one folder on each computer you want to synchronize Choose as many pairs as you want e Name your Xchange Agent file and save it e Preview the agent you just created making sure that you set it up as intended Then run the agent to make the files in each pair of folders identical NOTE Xchange Agent automatically copies the newer versions of all the files regardless of which computer they are on Files that have no match are copied onto the com puter that lacks them Previewing an Xchange Agent To prevent unintended consequences you can preview an agent before synchronizing The preview screen shows pairs of folders and files with arrows to indicate the direction in which files will be copied when the agent is run In a preview you can customize the agent by excluding pairs of files and entire folders from the current synchroni zation leaving the files as they are on each computer Using Xchange Agent Overview TIP By default agents are previewed before being run To bypass preview click Properties on the File menu and click an option on the Run Options tab For more informa tion see page 129 Running an Xchange Agent There are several ways to run an Xchange Agent e Double click its shortcut icon on the desktop e Schedule the agent to run unattended e Start LapLink and run the agent e Double click the agent file in Windows Explorer CAUTION Xch
32. iden tified by the name of the remote computer Clicking this icon displays a Windows menu with standard commands Click ing Close closes the Remote Control connection TIP You can make the LapLink workspace remain a win dow when a guest connects Click Remote Control Options on the Options menu and then click the Host tab Clear this box Minimize LapLink When This Computer Is a Host Reversing a Remote Control session There may be times when the guest and you want to switch roles so that you become the guest controlling the remote computer To reverse the direction of Remote Control the current Remote Control connection must be broken on either com puter Then as the prospective guest you open a Remote Control window and begin controlling the other computer TIP To avoid breaking the connection when a Remote Control connection is closed make sure that there is at least one other service window open such as File Trans fer If Remote Control is the only service in use open another service window before closing Remote Control 81 Viewing the host As a guest you can alternate between two views of the host screen Your first view appears in a window within LapLink Inside the window you control the host outside the window you perform other tasks in LapLink or in other applications on your computer Switch to a full screen view when you want to maximize your view of the host and use Remote Control exclusively When y
33. if files are already on target MV Include subfolders Iv Show statistics when complete When you copy or move you transfer items from one loca items using the Copy or Move commands or by dragging tion the source to another the target You can transfer them with the mouse 106 To prepare for a copy or move operation 1 Navigate through the left side of the target window to display the folder where you want to put the selections Click the folder For more information see page 102 2 Inthe source window select the items you intend to transfer Make sure that the source and the target are still showing For more information see page 104 NOTE Before attempting to transfer between computers open a File Transfer window for each of them To copy or move using drag and drop 1 Place the mouse pointer over a single item or one of several items you have selected on the source 2 Do either of the following e To copy press CTRL and your left mouse button as you move the pointer over to the target folder e To move press SHIFT and your left mouse button as you move the pointer over to the target folder 3 Once the target is highlighted release the mouse button and the CTRL or SHIFT key You now see the File Copy or File Move dialog box as shown on the previous page To copy or move using a command e With the source window still active click Copy or Move on the File menu Copying or moving files an
34. if the computer is logged on to a net work e The LapLink security setup of the computer you are connecting to must be changed to allow incoming con nections See Allowing incoming connections 34 e LapLink must be running on both computers e Modem ports must be enabled in LapLink on both com puters To connect to another computer by modem 1 Click the Connect button on the LinkBar and then click Modem 2 Inthe Connections list click the connection you want to open The connections listed under Manual Dial are your Address Book entries for modem connections To create a new entry click Address Book 3 Inthe Dialing Location list click the location you re dialing from 4 Under Services check services you want to use 5 Click the Dial button Dialing manually You can type the phone number without creating an Address Book entry beforehand LapLink dials the number exactly as you type it regardless of how you have set up Dialing Properties in other address book entries To dial manually 1 Click the Connect button on the LinkBar and then click Modem 2 Click Manual Dial 3 Inthe Telephone Number box type the number EXACTLY as it is to be dialed including numbers dialed to get an out side line area codes country codes and a 1 when dialing long distance Connecting directly by modem 4 Click the Dial button Using an Address Book entry to connect over modem It s a good idea to
35. in List Privileges General Folder Security Modern Callback specify what you want to make available Access permission Allow access to all drives and folders Only allow access as specified below Et p D 4 Finances W Chess Club J Company A Personal S Games m Projects a Reports Opening your computer to incoming connections does not mean that files on all your drives and folders must be acces sible to other users You can hide certain drives and fold ers so that other users will not see them in their File Transfer windows and cannot copy files to or from them 66 Allow access to all drives and folders on your computer or l Mery Folders removed from access in a Log in List entry do not appear in File Transfer win dows on a remote computer pet Dana s laptop io bexa y z TAII Folder Lontents of C Not Mounted oS ey D 9 Finances 3 Company a Projects C Reports E Not Mounted oix pu You can set up drive and folder security when you secure your computer using the Log in List Specify a different setup for each entry in the list if you like Until you specify otherwise every user in your Log in List has access to all of your drives and folders Denying access to certain drives and folders CAUTION Denying access to a drive or folder makes it invisible to anyone who connects for Fi
36. in the Address Book for saved connections Include the log in name and password required to open each connection To set up LapLink to restore a saved connection when you Start the program 1 On the Options menu click Connect Options Connecting automatically 2 On the Startup tab check this box Restore Saved Connec tions at Startup 3 Click the name of the connection file you want to open or type it in the Connection File box If the file does not appear in the list of files click the Browse button and locate the drive and folder containing the file TIP Connection files have the LLC extension In Win dows 95 and Windows 98 as well as Windows ME they are stored in the My Documents folder In Windows NT they are stored in the Profiles yourname Personal folder within the Windows folder where yourname is your Win dows NT logon name TIP In Windows 2000 XP and 2003 they are stored in C Documents and Settings username My Documents 4 lf you want the connection restored without confirmation click Automatically Connect at Startup Otherwise click Ask Before Connecting 5 Click OK To open a saved connection while running LapLink 1 On the Connect menu click Restore Connections 2 Click the name of the connection file you want to open or type it in the File Name box If the file does not appear in the list of files locate the appropriate drive in the Look In box then double click the folder contain
37. it was sent e The lower part serves as a note pad on which you write your messages It clears each time you send a mes sage NOTE A Text Chat window pops to the foreground on your screen whenever the remote user sends a message To keep the Text Chat window from activating automatically click Text Chat Options on the Options menu Then clear this option Restore Text Chat Window Automatically To send a message to the remote user 1 Click the Text Chat window 2 Type your message Avoid pressing ENTER until your message is complete To start a new paragraph press CTRL ENTER 3 Press ENTER to send the message Pasting text into your Text Chat window Instead of typing messages while connected you can pre pare them ahead of time and paste them into the Text Chat window as necessary To paste text into a Text Chat window 1 In Notepad or another Windows text editor select the text and copy it 2 In LapLink click the lower part of the Text Chat window 3 On the Edit menu click Paste NOTE To reverse your latest editing action in the lower part of a Text Chat window click Undo on the Edit menu Copying text from your Text Chat window You can copy part or all of a Text Chat conversation and paste it into another Windows program To copy your Text Chat conversation 1 In the upper part of the Text Chat window highlight part of the text or select the entire conversation by clicking Select All on the Edit menu
38. must fill in the connecton information in the connection tab to Continue Clicking on the Add button on the Address Book toolbar brings you to the Add Address Book Entry screen on the General tab as seen here The address book allows you to create and save connections so that frequently used connections can be instantly accessed without having to redefine the connection information each time Information Description Aaron Chun Computer Mame Ac 2366 4 Company Mame Newsoft k Job Title Project Manager ka Notez drd Floor of Dexter building in the back Security information to send aaron Log in Hame Password Ok Cancel Help W Add to favorites Description This describes the connection you are making It could be at a person s desk or represent a server to you LapLink Gold Corporate automatically populates whatever is typed in the Description field to the Computer Name field though it is not necessary for these fields to be identical Computer Name NOTE The Computer Name information entered must match the LapLink name of the computer you re connect ing to EXACTLY and is case sensitive This is not neces sarily the same as the Windows computer name To see or change the computer name on the host computer you are connecting to go to the Options menu in LapLink on that machine and choose Computer Name The other fields in the top section Company Name Job Ti
39. over to future synchro nizations There are now two categories of conflicts e New conflicts Files have been changed on both computers since the previous synchronization e Old conflicts Conflicts were left unresolved in earlier synchronizations The two computers now have differ ent versions of the same file and both are dated prior to the latest synchronization You can treat these conflicts like new conflicts or ignore them and let both versions remain Changing how all conflicts are handled By default each conflict is presented for resolution when you run an Xchange Agent You can change this so that conflicts are handled automatically To change how conflicts are handled by an Xchange Agent 1 Open the Xchange Agent 2 On the File menu click Properties 3 On the Run Options tab click this option Run Unattended without Preview or Confirmations Then click either of these options e Do Not Copy Either Keep Both Files e Copy the Newer File over the Older Ignoring old conflicts By default old and new conflicts are treated alike according to the settings on the Run Options tab in Properties For example if you specify that conflicts are to be displayed every time you run an agent old conflicts will appear every time you run the agent The alternative is to exclude old conflicts regardless of how other conflicts are handled NOTE To retain both versions of files in old conflicts click this option on the Advanced
40. removed with each backup CAUTION Use this command with caution Any subfolder or file not on the source will be deleted from the target To replace one folder with another 1 On the eft side of the target window click the folder whose contents you want to replace 2 On the eft side of the source window click the folder whose contents you want to reproduce With the source window still active click Clone Folder on the Sync Tools menu Verify that the source and target are correct Change the tar get if necessary If you want to reproduce subfolders within the selected folder check this box Include Subfolders Click OK 113 Speeding file transfers with SpeedSync and compression Wen you are updating files SoeedSync can shorten transfer times by sending only the parts of the files that have changed since the last update SoeedSync is most effective when you update files that have not been changed extensively since the last update Compression on the other hand speeds file transfers by shrinking files before they are sent and restoring them to their original sizes afterward Compression is most effective with large files that have not been compressed already Though both features are in effect by default there may be circumstances in which you might improve transfer times by disabling them Using SpeedSync SpeedSync is designed to cut transfer times when you are updating files It has no effect wh
41. tab in Properties Exclude Previously Skipped Files To exclude old conflicts from synchronizations 1 Open the Xchange Agent Dealing with conflicts 2 Onthe File menu click Properties 3 On the Advanced tab click this option Exclude Previously Skipped Files Other conflicts You may encounter other kinds of conflicts in these situa tions e When you attempt to copy a file or folder with a long name to a drive that does not accept long names e When you attempt to synchronize a file with a folder this happens only when a file and a folder have exactly the same name Long name conflicts If you do not shorten long names you are given this choice when you run an agent copy the file and give the copy a short name or skip the conflict with out copying the file Conflicts between files and folders If you do not rename the file to avoid the conflict you are given this choice when you run an agent copy both the file and folder and give the copies new names or skip the conflict without copying either The best way to handle either of these conflicts is to rename files shorten the long names or rename the file so that it does not conflict with the name of the folder True synchroni zation cannot occur otherwise If you set an agent to run unattended for example neither file in a conflict is copied 127 Customizing an Xchange Agent eee of a two way synchronization you can customize an agent so that fil
42. the connection without any callback Only the number you specify in the Phone Number box can be dialed for the callback e Required Any Number Requires guest user to be called back but allows them to specify the number to be dialed The number can vary from session to ses sion e Required Specified Number Only Requires the guest user to be called back to the number you spec ify in the Phone Number box 6 Ifyou clicked either of the options for which you must specify a phone number type that number in the Phone Number box Type the entire number including any prefixes or suffixes necessary to dial the remote computer from this one Your Dialing Properties settings do not apply here TIP Do not require callbacks from computers that con nect by running Xchange Agents The agents will not finish because they cannot perform callbacks 71 Protecting your security settings with a password oar password protection for your LapLink security settings prevents unauthorized users from compromising your security system it also keeps them from viewing your Address Book entries and using them to open connections to other computers Protecting your security settings is a particularly good idea if you allow others to control your computer remotely Security 21x On the Local Security tab General Local Security Encryption Lockout in Security check the Pro tect Local Security with a EF Limit access to LapLink s settin
43. the guest computer Checking this box speeds display per formance but may not present the most accurate represen tation of text and symbols Prevent Display of Large Bitmaps Determines the size of the largest bitmap to be displayed in your view rang ing from 32 by 32 to 512 by 512 pixels Choosing a smaller size improves performance but may cause bitmaps not to appear in some dialog boxes wizards and buttons Exper iment with the setting increasing it as necessary to display larger bitmaps On the Guest Colors tab adjust these options 98 Use Solid Colors Displays solid colors instead of dith ered or patterned colors Performance is not affected but your view of the host may improve Bitmap Color Selects the palette used to display bitmaps The values range from Monochrome to True Color 24 bit Choose a palette with fewer colors to improve performance Temporarily changing the host screen Click the Settings button in Remote Control Options to alter your view of the host by changing the appearance of the host screen itself When you disconnect the host screen is restored to its original appearance On the Host Display tab change these settings Disable Screen Saver Keeps the host s screen saver from running Disable Special Windows Effects Disables several Windows features including desktop wallpaper or patterns animated windows and Web Page view 6 Using File Transfer 100 102 104 106 108 11
44. the other computer and then use Remote Con trol to run a program on the remote computer and print the document 136 Printing a document over a LapLink connection is much like printing it on a local printer In the program in which you have prepared the document choose the standard Print command Normally you would then choose a printer close at hand In Print Redirection however you choose a printer at the opposite end of the connection from the document 1 When printing from remote to local use Remote Control to choose Print on the remote computer then choose a printer attached to your local computer When printing from local to remote choose Print on your local computer then choose a printer attached to the com puter at the other end of the LapLink connection Preparing for Print Redirection To print documents from a computer to a printer at the other end of a LapLink connection you need to set up the desti nation printer on that computer using the exact same driver If you want to print reports on the office printer while at home for example set up the office printer on your home computer 2 1 For detailed instructions on printing over a LapLink con nection see page 138 2 For detailed instructions on setting up a printer for Print Redirection see page 140 Using Print Redirection Overview You can set up a printer for Print Redirection during LapLink Requirements for Print Redirection pening AOV HR Anne
45. the tool bar e Name and save the agent file On the File menu click Save In the File Name box type a name and click OK e Run the agent to make the files in each folder pair iden tical click the Run button on the toolbar TIP Xchange Agent files are given the LLX extension In Windows 95 and Windows 98 Windows ME XP 2000 and 2003 they are stored in the My Documents folder In Windows NT they are stored in the Profiles your name Personal folder within the Windows folder where yourname is your Windows NT logon name 123 Previewing and running an Xchange Agent an Xchange Agent lets you see exactly which folders will be synchronized and which files will be overwritten It also lets you skip pairs of folders and files and resolve conflicts Unless you specify otherwise you preview each agent before you run it You can run an agent from the Windows desktop from within LapLink or you can schedule it to run in your absence TA A change Agent C My Documents Syne with ottice LLX a C Phoenix 4 gt D Phoenix eraseme pdi New While previewing an Xchange Agent you can A special icon appears when both files ha Phoenix3 fm Phoenix4 FM Phoenix6 backup fm r Phoenix4 backup FM S New A New B Phoenix3 backup fm Phoenix3 fm Phoenix4 FM Phoenm6 backup fm ve been modified since a tell the direction of copy from the arrows previous synchr
46. you can define what you ll be able to do once your connection is established You can choose as few or as many different services as you need Edit Address Book Entry 2 7 To learn more about any of these services click on the links below Choose services and host locking to request to remote computer on conmect Services I File Transfer I Remote Control Print Redirection Using File Transfer I Text Chat D Yobe Chat Using Remote Control e Using Text Chat and Voice Chat Host locking on connect Screen Blank Mouse Disable Keyboard Disable Using Print Redirection b ian NOTE Host Locking options are only enabled when the Remote Control service is checked W Add to favorites Cancel Help Host Locking on Connect mouse and blanking its screen Enable the options you want to control once you connect by checking the appropri From a guest computer you can ensure privacy and pre ate checkboxes vent interruptions at the host by disabling its keyboard and 57 Once you ve completed your selections on the three Address Book tabs General Connection and Services click OK to save your changes NOTE There are four fields in each entry that must be filled in order to save an entry and for a connection to be possible On the General tab The Description and Computer Name fields must con tain characters On the Connection tab eA Connection Type must be selected 58 On the Services t
47. 0 112 114 116 Using File Transfer Overview Navigating through drives and folders Selecting files and folders Copying or moving files and folders Setting File Transfer options for the results you want synchronizing folders with SmartXchange Replacing one folder with another Clone Folder Speeding file transfers with SoeedSync and compression Resuming an interrupted file transfer 99 Using File Transfer Overview Once you have connected to another computer and opened File Transfer windows you are ready to transfer files between the computers First display your target and then select the files you want to transfer If you want the files on both computers copy them If you want to transfer the files to one computer and delete them from the other move the files Dana s Laptop 1 e jan repo Mil x All Folder C intents of an Rer arts S Koshi s Laptop Name 1 Dana s Laptop Name H A Not Mounted J6 A Not Mounted 8 In C H D J 2 E Allen s reports E Jan Report 3 Dana s reports F Not Mounted H S PROJECTS G H S PROJECTS I H DATA L H S PROJECTS Q H E PROJECTS T a SYS e e time you con To open File Transfer windows You can open File Transfer windows at th nect to a remote computer Or you can open File Transfer e Connect to another computer with the File Transfer ser windows sometime after the connection is made vice selected
48. 1 Since configuration of the firewall is not easy or even permitted by the network LapLink Gold offers a built in solution You can use LapLink Gold Corporate s Firewall Connection Service to make the connection When the guest computer outside the firewall requests a connection the host computer inside the firewall uses the Address Book entry to initiate the connection The Log in name and password in the Log in List entry must match the log in name and password in Add Address Book Entry the Address Book entry General Connection Services EEEE Log in List Privileges co ajx Fill in the information for the computer you are setting up GeneralyFolder Security Modem Callback Note ou must fill in the connection information in the connection tab to continue Information a Specify the allowed user privileges Description Jake amp machine Conaenticn Henz Wwa User information Company Hame Newsott Log in Name ake Davis Job Title Password m Motes Services M Eie Transfer M Remote Control J Print Redirection Test Chat Voice Chat W Firewall Security information to send Log in Mame Jake Davis Password ee Locking Blank Screen Disable Mouse M Disable Keyboard Add to favorites Cancel Help 1 For more information on the ports that LapLink uses and for up to date instructions on configuring firewalls visit www laplink com support 28 Making an Inter
49. 2 Inthe Internet Address box type your e mail address or another unique identifier This will be your Internet address Give it as well as log in name and password to any LapLink user you allow to connect to your computer on the Internet 3 Set options to determine how to publish your Internet address e To publish the address yourself without a confirma tion dialog box clear this box When Manually Pub lishing My Address Show Confirmation e To have LapLink publish your address for you check this box Automatically Publish My Address When lm Connected 4 Set the Internet directory to publish your computer s address like this Use a LapLink Directory Server ils laplink com 5 Click OK TIP In addition to publishing a computer s Internet address you must also change its security setup before other computers can connect over the Internet For more information see Protecting your security settings with a password Publishing your Internet address You can set up LapLink to publish your address automati cally whenever you run LapLink on the Internet step 3 above Or you can publish it yourself To publish your Internet address yourself 1 Connect to the Internet as usual 2 On the Connect menu click Publish My Internet Address 2 Making an Internet connection to a computer behind a firewall h most cases a firewall or router will block inbound connections from the internet including LapLink connections
50. Computer Names Date Modif 4 My Remote Computer Text Chat h Personalize Finance a My Documents File Folder 1 16 2002 My Documents Heg A A OT ey C aca ey Ds S amp S D Web e E Es Print Redirection A Fs Qaarch the Iiah H A G MRKTGTECHWRITER Cable USB Eaa O N LapLink Everywhere and LapLink Gold are two programs computer you want to connect to It does not have to bein that have been designed to work separately or together stalled on the guest computer Unlike LapLink Gold LapLink Everywhere needs to be LapLink Everywhere is an optional subscription service For installed only on the host computer the home or office more information on LapLink Everywhere features and pric ing visit www laplink com 31 Once the LapLink Everywhere program is installed on the host computer you can connect to it in two ways You can use LapLink Everywhere connections for tradi tional LapLink to LapLink connections ee Open a LapLink connection from a guest computer running LapLink Gold LapLink Gold must be running on both computers but LapLink Everywhere needs to be installed and running only on the host Or you can connect from any Internet browser without using LapLink at all ee Open a LapLink Everywhere connection from a web browser anywhere there is a connection to the internet Simply leave LapLink Everywhere running on the host computer You do not have to run LapLink at all on the guest
51. Control 77 78 80 82 84 86 88 90 92 94 96 97 Using Remote Control Overview Hosting a Remote Control session Viewing the host Customizing keyboard control Disabling the host keyboard and mouse and blanking its screen Rebooting and logging on to the host Taking Screen Shots Viewing a Screen Shot Saving System Information Sharing clipboard information with remote computers Customizing Remote Control performance 6 Using File Transfer 99 100 Using File Transfer Overview 102 Navigating through drives and folders 104 Selecting files and folders 106 Copying or moving files and folders 108 Setting File Transfer options for the results you want 110 Synchronizing folders with SmartXchange 112 Replacing one folder with another Clone Folder 114 Speeding file transfers with SpeedSync and compression 116 Resuming an interrupted file transfer 7 Automating file synchronization with Xchange Agent 119 120 Using Xchange Agent Overview 122 Creating an Xchange Agent 124 Previewing and running an Xchange Agent 126 Dealing with conflicts 128 Customizing an Xchange Agent 130 Using filters to include or exclude files 132 Scheduling an Xchange Agent to run automatically 8 Using Print Redirection 135 136 Using Print Redirection Overview 138 Printing over a LapLink connection 140 Setting up printers for Print Redirection 9 Using Text Chat and Voice Chat 143 144 Exchanging typed messages using T
52. Lockout and set the number of allowable tries as part of Security setup Security Normalean JuanPdL MinnieP Like combination safes security passwords can be compro mised Password crackers use a variety of techniques some techniques are more sophisticated than others but almost all require guessing 68 Locked 0 0 0 7 Use Lockout to protect against someone who attempts to guess your passwords As set up here Lockout will take effect after five failed attempts for each log in name Someone supplying the log in name NormaJean has been locked out and won t be able to connect even if he or she supplies the correct password To guard against unauthorized access use Lockout to bar anyone who makes repeated attempts at guessing a pass word for entry to your computer To lock out anyone who repeatedly tries to connect using incorrect passwords 1 Click the Security button on the LinkBar 2 On the Lockout tab check this box Lock Out User after Repeated Wrong Passwords 3 Inthe Lock Out After This Many Wrong Passwords box click the number you want to allow before Lockout takes effect TIP The lower the number the less the security risk 4 Click OK Monitoring failed log in attempts Lockout is designed to monitor and control access accord ing to the log in names in your Log in List A separate count of failed attempts is kept for each log in name when a count reaches your maximum step 3 a
53. No connections are possible by modem or any other means unless LapLink is running on both computers You can con nect to a computer running LapLink Gold or another Win dows based version of LapLink Ensure that the modem can answer a call or dial out A modem cannot answer an incoming call unless the Auto Answer option is on In Port Setup Options menu click Windows Modems Click Configure and then verify that En abled under Auto Answer is checked Test the modem outside of LapLink Gold Does the modem work with other applications Test the mo dem with other Windows tools such as dialing your Internet service or using hyperterminal to ensure the modem is working properly Check the settings for a Windows modem If your modem does not answer calls or dial after you have enabled it as a Windows modem in LapLink exit LapLink and make sure the modem is turned on In the Windows Control Panel double click Modems click the Diagnostics tab and click the appropriate port Click More Info If the test fails click the General tab and remove the modem Shut down the computer and then restart it Return to Modems in the Control Panel and reinstall the modem Disable error control and data compression on both computers Some modems communicate better if error control and data compression are disabled on both computers In Port Setup Options menu click Windows Modems Configure and then Properties On the Connection tab click
54. Sei MN LGD011 XX US Copyright Notice No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any human or computer language in any form or by any means without the express written permission of LapLink Inc 18702 North Creek Parkway Bothell Washington 98011 U S A Trademarks LapLink the LapLink logo SoeedSync and SmartXchange are trademarks or registered trademarks of LapLink Inc Acrobat and the Acrobat logo are trademarks of Adobe Sys tems Incorporated or its subsidiaries and may be registered in certain jurisdictions Other brand and product names are trademarks or regis tered trademarks of their respective holders Patents SpeedSync U S Patent Number 5 446 888 This product may contain one or more of the following licensed products RSA Data Security Inc MD5 Message Digest Algorithm Copyright 1991 2 RSA Data Security Inc Created 1991 All rights reserved ZLIB general pur pose compression library version 1 0 4 July 24 1996 Copyright c 1995 1996 Jean loup Gailly and Mark Adler Technical Support Contact Information World Wide Web Visit www laplink com techsupport United Kingdom Phone 44 0 1959 578339 Fax 44 0 1959 578301 Worldwide Visit www laplink com world on the LapLink web site for a list of international support numbers LapLink Gold 1986 2001 by LapLink Inc All rights reserved 18702 North Cree
55. Setup Global button the Import Export screen on the left appears LapLink Gold Corpo rate requires a connection to an SQL database through an ADO string If you or your administrator know this information you can enter it on the left or click the Build ADO button which will bring up the Windows Data Link Properties screen seen below E Data Link Properties Provider Connection Advanced All Specity the following to connect to SOL Server data 1 Select or enter a server name o Refresh 2 Enter information to log on to the server Use Windows NT Integrated security Use a specific user name and password Uzer name Password Blank password D Allow saving password 3 Select the database on the server x Attach a database file as a database name o Using the filename Test Connection Cancel Help 61 Importing and Exporting Importing It is important to understand how importing and exporting works in LapLink Gold Corporate s address book Importing allows you to download a local copy of the Global Address book As the Address Book gets updated by other Once you ve clicked the Build ADO button and established a connection to your database your Import Export buttons will become enabled SOL database Global al database can be Hel base Hep ve Carel Ef Address book Create alist of computers yc Importing and Bai Note Right click on a
56. a List of Available Printers Whenever you send a document to that computer to be printed you are prompted with a list of all the printers set up on that computer 139 Setting up printers for Print Redirection To print documents from a computer to a printer at the other end of a LapLink connection you need to set up the destination printer on that computer If you do not set it up while installing LapLink you can set it up later using the Print Redirection Options in LapLink For best results set up a printer identical to the one you will be printing to at the other end of the connection To set up a new printer click the Setup button in the Print Redirection Options dialog box Print Redirection Options ag Set up printers for Print Redirection and specify a 3 whether to prompt with a list of printers when a Se document is sent to the computer Printer setup To print documents from this computer to a printer on another computer you need to set up that printer on this computer Click the Setup button to add a new destination printer Multiple printer options When a document is is sent to this computer to be printed Print the document on the default printer C Prompt with a list of available printers If there is only one printer on this computer don t change this option documents are automatically sent to the default printer Before you can use Print Redirection you need to add a printer for Print Redir
57. ab eAt least one Service must be selected CAUTION Once these fields contain data the OK and Connect buttons become enabled but this does not guar antee a connection Make sure to use the correct com puter name and that your connection type is correct before attempting to make a connection Other Toolbar Options The toolbar has several other buttons that allow you to man age your address book in different ways Connect Once you ve created your Address Book entry simply hit the Connect button to instantly connect you to this com puter This is great for computers you need to connect to frequently Edit If you need to change information in a particular Address Book entry click Edit to make changes Delete If you want to delete a user or a user folder from your Address Book choose the user or folder and select the Delete key CAUTION You will see the confirma tion screen to the a right but it is impor 7 Are you sure tant to remember that if you choose a folder the folder and all users in the folder will be deleted Other Toolbar Options x T Eo 2 F Create a list of computers you want to connect to Note Right click on a folder or entry to select more options 1 7 Users E E Address Book Close al EJ Favorites iai A All Users i Connect EES Global BY Business Add J Intemational Edi jf Miscellaneous ee ii 2 Office Delete of Personal E Re
58. act name assigned to the remote computer in LapLink Remember this field is case sensitive 4 Click the Connection tab In the Connection Type list choose Internet Address 5 Enter the address the host machine has published to the ILS server 6 Click the Services tab Choose the services you want to enable when you connect to this computer 7 Click OK to save this Address Book entry Click the Connect button to connect to this computer directly from the Address Book Opening Internet connections using Connect Over LAN Network The ILS server is not required for internet connections when using LapLink Gold Corporate it merely facilitates these connections Just as you use Connect Over LAN Network for connections on a local TCP IP network so you can use it for connections on the Internet which is simply a global web of TCP IP networks Connecting over the Internet using an ILS When you use Connect Over LAN Network you must supply the computer s public routable IP address not an address published through an Internet directory Connect Over LAN Network is most useful when you con nect to computers whose IP addresses never change For more information about using Connect Over LAN Net work see Connecting over a home or office network 29 Making a computer available for ILS connections Internet Directory Options Ei E4 Connecting to computers on the Internet is easy when you know their IP addresse
59. ailable When using half duplex wait for the other person to fin ish talking A common problem in half duplex conversations is knowing when to start talking Use the stoplight icon in LapLink as a guideline for when you can talk and when you can t In some cases a verbal signal that you are finished speaking saying over for instance might be helpful or it might help to sim ply pause a few seconds when you are done speaking If you re using Manual mode be sure to release the walkie talkie button you might not be able to hear the other person otherwise Adjust your microphone to a comfortable level Many microphones require adjustment in order to send clear speech Make sure your microphone is placed at a good dis tance from your mouth not too far and not too close and then adjust the microphone level using the Levels tab Voice Chat Options Adjust your speakers or headphones to a comfortable level Most speakers and some headphones have a manual con trol that you can use to adjust volume It is recommended that you leave the manual controls at a medium level and adjust the volume of speakers and headphones in LapLink or in Windows Minimize background noise if possible Try moving your microphone away from telephones loud computer power supplies radios and so on Move your speaker and microphones farther apart If the person you re talking to hears a lot of noise in your background or doesn t he
60. airs to be skipped run the agent before closing the pre view Your modifications will be lost otherwise TIP To select every pair of folders and files in the agent click Select All on the Edit menu TIP To locate a pair with a conflict click the Next Conflict button on the toolbar To close a preview e Click the Close Preview button on the toolbar You are now in edit mode TIP While in edit mode you can customize an agent in several ways For more information see page 128 Running an Xchange Agent There are several ways to run a saved Xchange Agent e Double click the agent s shortcut icon on the desktop To create a shortcut icon for an open agent click Create Desktop Shortcut on the File menu e Schedule the agent to run at an appointed time For more information see page 132 e Run the agent from within LapLink Click Run Xchange Agent on the SyncTools menu Then click the name of the agent file and click Open e Run an agent you have opened in Xchange Agent click the Run button on the toolbar In Windows Explorer double click the agent file By default agent files have LLX extensions and are saved to the My Documents folder Once an agent finishes synchronizing files the connection to the host computer is closed If LapLink was not running to begin with on the guest computer it is shut down automati cally TIP For a record of your latest synchronizations refer to the LapLink log file on the
61. ample typing DOC selects all files with the DDOC extension The default selects all files and folders You can specify several criteria at once by typing them one after another and inserting a space or a comma between them For example typing DOC TXT dis plays all files with those extensions 3 If you want to select according to date check the Enable Date Time Range box Then type the dates and times under Oldest File and Newest File 4 Click OK Clearing selections To clear an individual selection e Hold down CTRL while you click the item To clear all selections e On the File menu click Clear Selection 105 Copying or moving files and folders Once you have displayed the target and selected the items to be transferred you are ready to use the Copy or Move command Or you can use the mouse to drag the items and drop them onto the target Before the transfer is completed in either case you see a confirmation dialog box showing details of the operation you are about to perform You can then proceed immediately change certain conditions or cancel the operation entirely File Copy l Before copying or moving you can confirm that you have E OK to copy selected files and folders selected the source and target as you intended From Reepicheep 1 C My Documents Cancel To Help Computer Folder Ic AcrobatReader HELP Options IV Transfer only if files are newer Transfer only
62. an open connections to other LapLink computers anywhere in the world To make a computer easy to find on the Internet LapLink Gold Corporate can publish the computer s Internet address to the ILS server Other computers can then supply this address to open connections using Connect over ILS from the Connect menu above the Link Bar Connect over Internet Af lishe Go online and use Con i nect over ILS to locate and Open connections to Manual Connect BR LapLink computers any where on the Internet Make a connection by sup plying the address pub lished by a remote computer to the LapLink My Office 450 ILS server samdaniels optimus com When you connect to another LapLink computer on the You can also publish your computer s address through an Internet you can use Remote Control File Transfer and ILS Internet locator service like the one hosted by LapLink any of the other LapLink services you would use when con Software and then connect using Connect over ILS Simply nected directly supply the Internet address published through the ILS 23 Before you use Connect over ILS e Both computers must be actively connected to the Internet e The host remote computer must have its Internet address published through an ILS Internet Locator Service See Making a computer available for ILS con nections of this chapter e The security setup of the remote computer must have been configured to allow incoming conne
63. an use Voice Chat instead E Koshi s Laptop Text Chat Tell me more about your meeting Did you get a favorable reception a Koshi s Laptop lt was purr fect They seem to like your idea about combining the sales and marketing efforts Good idea Dana s 450 There are more where that came from Only kidding Ha Koshi s Laptop o Read messages sent from the remote computer as well as your own in the upper part of the Text Chat window Type your messages in the lower part Press ENTER to send We did broach the matter of money gave them very carefully mind you some idea of our charges They seemed a bit stunned but recovered quickly Maybe we should adjust downward Opening a Text Chat window When you connected to the remote computer you may have opened a Text Chat window If not you can open one after you open the connection To open a Text Chat window e Click the Open Text Chat button on the Shortcut bar Or click Open Text Chat on the Window menu 144 TIP If you have opened a connection to multiple remote computers click a window for the desired connection before opening Text Chat Sending messages A Text Chat window is divided into two parts e The upper part displays the messages you have sent to the remote user as well as those the remote user has Exchanging typed messages using Text Chat sent to you Each message is identified by the name of the computer from which
64. and provide you all matches Locale USINES Computer i l Search Sub folders Match case Senvices 60 Setup Global LapLink Gold Corporate provides the ability to link to a SQL database through the Address Book This allows you to cre ate a Global Address book and share this Address Book Import Export S LapLink has the ability to store address book entries to a SOL database Global entries can be exported to the database Also the external database can be imported into the address book x ADO Connection String Provider SQLOLED6 1 Integrated Securty 55Pl Persist Security nto False nitial Catalog lapLink 1 2 D ata Source QASOL Import di Esport Help Hint The administrator who configured the external database can supply this string You can also click Build 400 to execute a configuration tool to help assist in the creation of this connection string Cancel PRR oe LapLink Gold Corporate uses Microsofts Data Link Prop erties utility to step you through the process of connecting to your database If you have questions about creating this connection consult with your company s database administrator for more information Other Toolbar Options with anyone in your corporation you choose provided LapLink Gold Corporate is installed on their desktop This makes it easy to create a single address book and easily share it with your tech support or IT teams When clicking on the
65. ange Agent exchanges files between fold ers It does not merge the contents of files To merge data bases and other shared files use the program in which the files were created Beyond the basics Xchange Agent offers various options for customizing each synchronization For example you can e Change the direction of copy instead of a two way exchange of files copy files in one direction only from one computer to the other Include or exclude filter files according to type or name e Include or exclude subfolders within synchronized fold ers 121 Creating an Xchange Agent Once you connect to another computer you create an Xchange Agent by selecting the pairs of folders one folder on each computer which you want to keep synchronized You can select the pairs from a window displaying the folders on both computers or you can drag folders from File Transfer windows onto the Xchange Agent window In either case you can preview the agent to ensure that you have set up the synchronizations as intended Choose folders to synchronize 9 Downloads Host31 B Graceland amp New Format G HPFONTS 1 G Olympus Pix H POF Test H Phoenix aS Phoenix H E PhoenixOld QQ PhoenixOld Program Files Egg R202 psfonts a O Stuff TCAD nees aman r To create an Xchange Agent 2 On the SyncTools menu click either of these 1 Start LapLink and open a connection with the computer e Xch
66. ange Agent wizard with which you want to synchronize files e New Xchange Agent For a local synchronization simply start LapLink 122 Using the Xchange Agent wizard The wizard guides you through the process of selecting pairs of folders to be synchronized After naming and saving the agent file you can preview the agent and change its set tings To make the files in each folder pair identical click the Run button on the toolbar NOTE There are two modes in Xchange Agent edit and preview Certain operations are available in one mode and not the other To save an agent for example you must be in edit mode To change to edit mode from preview mode click the Close Preview button on the toolbar Using New Xchange Agent After choosing New Xchange Agent from the Sync Tools menu you can select the pairs of folders to be synchronized in two ways e On the Edit menu click Add Folder Pair After specify ing whether the synchronization is Local Local or Local Creating an Xchange Agent Remote click a folder on each side of the window Repeat the procedure to add other folder pairs e Drag folders from File Transfer windows onto the Xchange Agent window Drag a folder first from one File Transfer window then from the other one Repeat the procedure to add other folder pairs Once you have selected the pairs to be synchronized you can do any of the following e Preview the agent click the Preview button on
67. apLink is not sufficient Avoid running a Windows NT Windows 2000 XP or 2003 host in VGA mode When a Windows NT computer is running in VGA mode you can make LapLink connections from it to other computers using Remote Control and File Transfer but the computer cannot serve as a Remote Control host That is it cannot be remotely controlled by other computers Run DOS in a window on a Windows NT Windows 2000 XP or 2003 host You cannot control full screen DOS programs on a Windows NT host When you attempt to do so LapLink minimizes the program and displays a warning message To close the DOS program right click the icon and click Close Avoid this problem by setting up the Windows NT host to dis play DOS programs in a window If you use a shortcut to a DOS program for example right click the shortcut icon click Properties and then click the Options tab Below Display Options check Window Checklist for Print Redirection Use the same printer driver on both ends of a connec tion For best print results in Print Redirection both computers should be set up with the exact same printer driver To add a printer driver you may a disk from the printer manufactur er or you may be able to download the latest driver from the manufacturer s website Use the Windows Control Panel to get additional infor mation lf the document you printed is sent over LapLink correctly but does not print examine the printer queue acc
68. ar your voice you might want to re set your environment level using the Levels tab Voice Chat Options Tips for improving Voice Chat performance Perform the tests on the Levels tab Voice Chat Options to get the best performance Adjust transmission quality to match the conditions of the connection On the Advanced tab of Voice Chat Options Options menu click Low if you are talking over a modem or other slow connection Click High if you are talking over a network or other fast connec tion 173
69. artXchange SyncTools menu verify that you have opened the right folders If you do not want to add new files to either folder check this box Transfer Only If Files Are Already on Target Ensure that you have read access rights to network files you want to copy If you can locate the files you want to copy but then are de nied access when you attempt to copy them contact the net work administrator You can copy only files to which you have been assigned read access Checklist for Xchange Agent Ensure that LapLink is running on the host computer LapLink must be running on the remote computer before an agent can connect to it and synchronize files On the guest computer merely keep Windows running LapLink will start automatically when the agent runs Make sure that a scheduler program is running To schedule Xchange Agents and have them run on schedule you must have a supported scheduler program running NOTE When LapLink Scheduler is running a red alarm clock icon appears on the Windows taskbar Change an Xchange Agent schedule in your scheduler program Once you ve created an Xchange Agent schedule in LapLink revise or delete the schedule in the scheduler pro gram itself Close an Xchange Agent before it is scheduled to run An agent cannot run on schedule while it remains open in Xchange Agent Create an Address Book entry to meet the security re quirements of the remote computer lf the remote compu
70. ble clicking is the fastest way to navigate downward in a hierarchy of folders e Click a drive or folder Opens the drive or folder with out expanding it e Click a plus sign Expands the drive or folder dis playing its subfolders immediately below The drive or folder is not opened e Click a minus sign Collapses the drive or folder hiding its subfolders TIP Want to locate a particular folder or file Type the first letter of its name The highlight moves to the next item beginning with that letter Typing the letter again finds the next occurrence Changing the view When you open a drive or folder you see its contents sub folders and files on the right side of the File Transfer win dow Navigating through drives and folders By default the contents appear in Detail view file name size type based on the MS DOS name extension modifi cation date and attributes To change the appearance of the items displayed on the right side of a File Transfer window On the View menu click one of these commands Large Icons Small Icons or List Try the different views to find your preference To return to the original view click Detail Sorting files and folders Regardless of the view you can rearrange the folders and files on the right side of a File Transfer window according to name size date and so on To change the order of files and folders e On the View menu point to Arrange Icons
71. blish My Internet Address to ILS m Connect ower ILS a3 Disconnect Hang Up Modem Save Connections Restore Connections Connecting to the Officet Can you connect to the Interneton Then connect to another LapLink Gold Corporate Host computer over For details the local computer the Internet this way see Yes and there is no router or firewall at Connect to the Internet as usual and then use Connect over ILS in page 26 the host end LapLink No but the office has a Windows Use Connect over Dial Up Networking to dial in to a network server and ace 37 Remote Access server RAS connect over the office network connection io 14 How can connect to other computers Use Connect Over LapLink Everywhere or use the firewall service see page 28 For more information on what ports are used by LapLink go to www laplink com support Yes but the host is protected by a fire wall or router No but the office does use a VPN server for access to resources from the Internet Establish a VPN connection to the office then use Connect Over LAN Network to supply the IP Address of the host computer Connecting over modems networks cables or wireless devices What resources are available for connections For details Then connect to another LapLink computer this way Sce on the local on the remote computer computer Use Connect over Modem and dial in to the modem on the remote computer
72. both comput ers LapLink may not be able to make a connection between them otherwise TIP When one channel is already in use LapLink uses the available channel to transmit at 64 Kbps even when channel bonding is enabled 43 Connecting automatically Once you have established a connection you can save it for easy restoration later You can restore a saved connection by double clicking a shortcut icon setting up LapLink to restore the connection automatically when you start LapLink or restoring the connection while running LapLink When LapLink restores a connection it connects to the same computer or computers and opens the same services Connect Options x Startup Connect Disconnect e You can restore a saved connection three ways Alar Fe Double click its desktop icon Choose whether connections will be restored the next time LapLink Connect to e Set up LapLink to restore the connection is run office automatically whenever you run LapLink Connect at startup e Restore the connection yourself while IV Restore saved connections at startup using LapLink Connection file Select the connection file to be restored at startup C My Documents Connect to Office LLC B estore Connections Look in lt j My Documents Restore connection prompt Choose whether to be asked before the connections are restored Automatically Connect at Startup E Connect to office LLC C Ask Before Connecti
73. bove users can no longer connect using that log in name Beside the log in names listed on the Lockout tab appear numbers for the number of incorrect passwords When a count reaches the maximum the log in name is labeled Locked Out You can reset to zero the count for any or all of the log in names This action also makes a locked out name usable once again TIP Unless a log in name has been labeled Locked Out its count is reset to zero automatically whenever a user connects using that log in name and the correct password For this reason only consecutive failed attempts are recorded permanently not cumulative failed attempts Locking out password crackers To reset to zero the count for a single log in name e Click the log in name and click the Reset User button To reset to zero the count for all log in names e Click the Reset All button Tips for more secure passwords e Use at least six characters Include letters both lowercase and capitals num bers punctuation and symbols e Avoid any words found in dictionaries Some pass word cracking programs rely on dictionaries to guess passwords e Don t make your passwords so complex or long that you cant remember them e Change your passwords at regular intervals e In order to gain access to your computer in LapLink a hacker would ALSO need LapLink installed and running on their system and would need to locate your LapLink host which is nearly
74. ch one of the smaller connectors Attach one end of to each computer the gold LapLink lt ___ USB cable to a USB port on each NOTE USB to serial adapter or gender changing devices of any kind are not sup ported for use with LapLink Gold Corpo rate Attach one end of the yellow LapLink parallel cable to a parallel port on each computer Only available for W1n95 98 ME 16 Choose the type of cable serial parallel or USB Univer sal Serial Bus 1 you are going to use based on the cables and ports you have available Ports are the connectors to which you attach cables and peripherals like printers and external modems To find out which types of ports are available consult the documenta tion or the Windows Device Manager for your computer Once you decide which kind of cable connection you ll use plug a LapLink cable into both computers attach a LapLink serial cable to a serial port on each computer a LapLink parallel cable to a parallel port on each computer or a LapLink USB cable to a USB port on each computer Before you connect by cable e Attach an end of a LapLink cable to each computer NOTE When attaching the gold cable that comes with LapLink Gold Corporate for the first time Windows will detect the device and install the drivers automatically Sim ply click Next and Finish at the Found New Hardware wiz ard to complete driver installation and hardware setup e Ensure that the proper port
75. ck the name of the computer you want to connect to 3 Under Services check the services you want to use such as File Transfer and Remote Control 4 Click OK TIP To turn Autoconnect off click on the Options menu and select Connect On the Connect tab clear the Enable Autoconnect box 17 Using an Address Book entry to connect using Cable It s a good idea to create an Address Book entry especially if you plan to use the connection more than once LapLink Gold allows you to connect directly from the Address Book which makes it even easier To create an entry in the Address Book for a cable con nection 1 Click the Address Book button on the LinkBar then click the Add button 2 Inthe Description box type a brief description of the remote computer as a reference 3 Inthe Computer Name box type the exact name assigned to the remote computer in LapLink Remember this field is case sensitive 4 Click the Connection tab In the Connection Type list click Cable 5 Click the Services tab Choose the services you want to enable when you connect to this computer 6 Click OK to save this Address Book entry Click the Connect button to connect to this computer directly from the Address Book 18 Connecting by Cable when multiple cable ports are enabled If your computer has multiple cable ports enabled LapLink Gold offers you the option of connecting through the cable connection type you choose If you have mu
76. computer For maximum flexibility leave both LapLink Gold and LapLink Everywhere running on the host computer You can then connect from another computer running LapLink Gold and from any device that allows you to browse the Internet Only LapLink to LapLink connections offer the complete range of LapLink features When you use an Internet browser you can read e mail transfer files and perform remote control but advanced features like automatic syn chronization are not available Preparing to use LapLink Everywhere As part of the installation of LapLink Gold you are asked whether you want to begin your free trial of the LapLink Everywhere service by setting up your LapLink Everywhere account and installing LapLink Everywhere Simply create a unique user name and password If you install LapLink Everywhere on more than one computer be sure to use the same user name and password for each one 32 If you originally chose not to Learn more about LapLink Everywhere after the installation of LapLink Gold Corpo rate you may still do so at any time by visiting www laplink com and there begin your free trial As with other kinds of connections you must configure the security setup of the host computer to allow incoming con nections See Setting up security for incoming connections If you intend to connect to the host computer from an Inter net browser for remote control you must also install LapLink Secure VNC on the ho
77. computer is not listed and you are attempting to connect over a TCP IP network click the TCP IP Addresses tab Then do either of the following Inthe Connections list click the name of the com puter you want to connect to The names listed are from the Address Book e Under TCP IP Name or Address type the IP address of the host computer 3 Under Services check the services you want to use such as File Transfer and Remote Control 4 Click OK Using an Address Book entry to connect over a home or office network It s a good idea to create an Address Book entry especially if you plan to use the connection more than once LapLink Gold allows you to connect directly from the Address Book which makes it even easier To create an entry in the Address Book for connecting to a home or office network 1 Click the Address Book button on the LinkBar then click the Add button 2 Inthe Description box type a brief description of the remote computer as a reference 3 Inthe Computer Name box type the exact name assigned to the remote computer in LapLink Remember this field is case sensitive 4 Click the Connection tab Click the down arrow by the Con nection Type list When connecting over LAN Network you have two different options for connecting Network Available Now This connection type lets LapLink Gold establish the connection OR Network TCP IP Address This connection type requires you to enter the IP Addre
78. create an Address Book entry especially if you plan to use the connection more than once LapLink Gold allows you to connect directly from the Address Book which makes it even easier To create an entry in the Address Book for Connecting over a modem 1 Click the Address Book button on the LinkBar then click the Add button 2 Inthe Description box type a brief description of the remote computer as a reference 3 Inthe Computer Name box type the exact name assigned to the remote computer in LapLink Remember this field is case sensitive 4 Click the Connection tab In the Connection Type list choose Modem 5 Inthe Phone Number box type the number to dial using any standard modem dial string e g a comma is treated as a pause 6 lf you need to use area codes or country codes make sure to check the Use country code and area code checkbox 7 Click the Services tab Choose the services you want to enable when you connect to this computer 8 Click OK to save this Address Book entry NOTE Click the Connect button to connect to this com puter directly from the Address Book 35 Dialing in to a network through a network server Dial Up Networking Ls Dial Up Networking to dial in to a dial up server RAS and log on to a network from outside the office Then connect to other LapLink computers on the network and use network resources as if you were still in the office Connect over Dial Up Networking Second office c
79. creen turn off the performance enhancements Remote Control Options ERIGRES APONTE Choose between enhancing your view of the host screen and speeding up Remote Control performance Click one of the preset options Or click the Settings button and specify your own settings To improve Remote Control performance LapLink tempo e Best Quality Improves the appearance of fonts rarily alters the host screen by removing its wallpaper and does not change the appearance of the host screen saver and other visual enhancements You can screen except to disable its screen saver restore any of these enhancements Or you can improve performance even more by minimizing the number of bit maps and bitmap colors transferred over a connection e Best Performance Displays smaller bitmaps in black and white and does not show larger bitmaps at all also changes the appearance of the host screen To change Remote Control performance settings to maximize performance 1 On the Options menu click Remote Control Options 3 To customize the settings for any of these options click the 2 Onthe Performance tab click either of these options Settings button Changing your view of the host screen 97 Click the Settings button in Remote Control Options to change the quality of your view of the host screen without affecting the host screen itself On the Guest Display tab adjust these options Send Font Information Displays text and symbols on
80. ct to other computers Connecting by cable Connecting over a home or office network Connecting over the Internet using an ILS Making a computer available for ILS connections Making an Internet connection to a computer behind a firewall Connecting Over the Internet Using Laplink Everywhere Connecting directly by modem Dialing in to a network through a network server Dial Up Networking Connecting by wireless Connecting over CAPI 2 0 ISDN Changing CAPI 2 0 ISDN performance in LapLink Connecting automatically How can I connect to other computers Detemine how to connect to another computer from the resources available to the two computers For example are both logged on to the same office network Then connect over the network Do both have Internet access Then connect over the Internet Use the tables in this section to help decide how to connect No matter how you connect you can always use File Transfer Remote Control and other LapLink services LL LapLink Gold Corporate MRKTGTECHWRITER Incoming File File Connect Session SyncTools Options window Help Connect ower Modem lt a Connect over Dial Up Networking Lap mp Connect over LAN WMetworki nt Connect over Cable 056 Parallel Seriali CO Connect over Laplink Everywhere Internet LapLink provides sev eral ways to connect to other computers Which method you use depends on the resources available to the computers Pu
81. ct to this com puter using a TCPIP address Internet Address This connection type uses the address that the host com puter has published to the ILS server such as Jane Doe ACME com Modem Use Modem if you use a modem on your machine to con nect directly to a modem on this user s machine Simply enter in the modem number in the Phone Number fields 56 Cable LapLink Gold Corporate accepts use of parallel serial or USB cable as connection types NOTE It is generally not necessary to create an address book entry for cable connections as LapLink Gold Corpo rate asutomatically creates the connection when the cables are attached by default Firewall If the host computer is behind a firewall or router LapLink offers an alternative to opening ports and configuring the firewall by creating a persistent connection to the LapLink server To learn more please go to the online tutorial http laplink com tutorials firewall asp for detailed instruction on this connection type LapLink Everywhere LapLink Everywhere is another connection type offered To use LapLink Everywhere as a connection type LapLink Gold Corporate must be running on both the client and host computers and LapLink Everywhere must be installed and running on the Host computer LapLink Everywhere offers great flexibility by also allowing you to access other LapLink hosts via a browser Services tab Services tab The Services tab is where
82. ctions See Protecting your security settings with a password e The TCP IP ports must be enabled in LapLink on both computers See Checklist for Internet connections e LapLink must be running on both computers e For more information on connecting behind a firewall or router go to Making an Internet connection to a computer behind a firewall Using Connect over ILS To connect to another LapLink computer using ILS 1 Connect to the Internet as usual 2 Click the Connect menu above the LinkBar and then click Connect Over ILS 3 Ifyou have created an Address Book entry for the connec tion you want to open click the Address Book entry and click Connect Otherwise click Manual Connect In the Internet Address box type the remote computer s Internet address the one the remote computer has published to the ILS Server 4 Under Services check the services you want to use 5 Click OK 24 Using an Address Book entry to connect over ILS It s a good idea to create an Address Book entry especially if you plan to use the connection more than once LapLink Gold allows you to connect directly from the Address Book which makes it even easier To create an entry in the Address Book for Connecting over ILS 1 Click the Address Book button on the LinkBar then click the Add button 2 Inthe Description box type a brief description of the remote computer as a reference 3 Inthe Computer Name box type the ex
83. d folders You now see the File Copy or File Move dialog box as described next NOTE Copy and Move also appear as buttons on the tool bar near the top of each File Transfer window To complete the copy or move 1 In the File Copy or File Move dialog box you can verify the source and the target change the target and set options Do any of the following e Under To verify the target You can choose a differ ent computer from the Computer list in the Folder box you can type any drive and folder already on the target e Under Options check or clear the boxes as you wish For more information see page 108 2 Click OK to complete the operation or Cancel to halt it You now see a dialog box reporting on the operation as it proceeds Click Cancel to halt the operation If the Pro tected Files dialog box appears select the files you want to transfer and click OK TIP Dropping onto a drive puts the selections at the high est level of the hierarchy of folders TIP Dropping onto a folder puts the selections inside the folder TIP Dropping onto a file puts the selections on the same level as the file 107 Setting File Transfer options for the results you want orm File Transfer options play a crucial role when you are copying or moving files Depending on how you set them you can include or exclude subfolders prevent the overwriting of files except by newer copies or copy only files you have backed up before To
84. d only be running LapLink you do not need to be at the computer Sensitive information is protected by the conditions of the connection You can grant greater access or limit these conditions through the LapLink security system Security 21x General Local Security Encryption Lockout A F Control access to your computer For password protection Ce 4 choose Log in List Only then add an entry to the Log in List After installation change the default security setting to allow your com Allow connections trom puter to accept incoming connec C Nobody Private System tions and serve as a host Nobody will be able to connect to your computer Log in List Only Protected System PaiocedBhevcevcscecocccccocnsconectenscvessonsocesscceoccnceecocobetececssccoeocess You can specify a list of users who can connect to your computer To host a Remote Control session they will need to log in by typing a username and password Click leave LapLink running Minimize it if the button below to add users and user privileges you wish Log in List C Anybody Public System Anybody can connect to your computer without needing to type a username or password Click the button below to specify which services and security options are allowed Re ries Defaults 80 When you control a host you specify who can connect to that computer and the kinds of services they can use For example you can limit a guest to Remote Co
85. duled using the LapLink Schedule Wizard To run the agent on schedule simply leave the scheduler running on the guest computer Sch edule Wizard You can schedule an What time do you want to run the Xchange Agent Xchange Agent to run unattended Time 5 lo 4 PM x When the scheduled time comes LapLink starts the connection is How often do you want to run the Xchange Agent opened files are syn C Every day chronized the connec tion is closed and M Tue M Wed M Thu LapLink shuts down Iv Fri Sat Sun C Monthly on day _ C Once on p H oh lt Back Cancel You can set up an Xchange Agent to run at a particular time e On certain days of the week such as Monday and Fri on one of these schedules day e Just once on a particular date e Once a month on a particular day such as the first day Every day of each month 132 Scheduling an Xchange Agent to run automatically LapLink does not have to be running on the guest for an agent to run as scheduled When the scheduled time comes LapLink starts the connection is opened files are synchronized the connection is closed and LapLink shuts down LapLink prepares an Xchange Agent to run on schedule by setting it up in the LapLink scheduler program NOTE You can also use the Windows Task Scheduler included in Windows 98 ME 2000 XP and 2003 For more information consult your Windows documentation To schedule an Xchange Agent Using
86. e File Transfer window or hit F9 3 Verify that the source and target are correct If necessary change the target e Ifyou want to include subfolders in the exchange check this box Include Subfolders e Ifyou merely want to update files and not add new ones check this box Transfer Only If Files Are Already on Target If you want the two folders to be identical the box must be cleared 4 Make sure that this box is cleared One way Transfer Only 5 Click OK Updating backup folders You can also use SmartXchange to simplify the process of updating a folder to which you have backed up a set of files To use SmartXchange to update a backup folder 1 On the eft side of the target backup window click the folder you want to update 2 On the eft side of the source window click the folder con taining the files you want to back up again 3 On the SyncTools menu click SmartXchange 4 Verify that the source and target are correct Change the tar get if necessary e Ifyou want to include subfolders in the exchange check this box Include Subfolders e Ifyou want to update files and not add new ones check this box Transfer Only If Files Are Already on Target If you want the folders to be identical the box must be cleared 5 Make sure that this box is checked One way Transfer Only 6 Click OK 111 Replacing one folder with another Clone Folder C lone Folder replicates one folder onto another b
87. e Internet access from your home computer or your laptop you can connect to the office using Connect over Internet If this connection requires you connect through a firewall see Making an Internet connection to a computer behind a firewall for more information Before connecting over the Internet set up your office com puter for Internet access by publishing its address through the LapLink ILS server Then be sure to leave LapLink Gold running Staying in touch with the office Connecting without running LapLink Gold There may be times when you need to connect to your office computer running LapLink Gold from another com puter that doesn t have LapLink Gold installed You can transfer files between these two computers using Laplink Everywhere To learn more about the capabilities of this option go to Connecting Over the Internet Using Laplink Everywhere Connecting at the office Win greater resources at hand you can make faster connections and connect in more ways while working in the office Connect over a corporate network for example for the fastest file transfers Use a LapLink Gold cable to synchronize your desktop and laptop before and after you travel And take advantage of your organization s direct connection to the Internet for cheap connections to distant locations Connect to other computers on your network If your office is equipped with a local network LAN you can connect directly to
88. e The security setup of the remote computer the one you are connecting to must be configured to allow incom ing connections See Allowing incoming connections e CAPI 2 0 ISDN ports must be enabled in LapLink on both computers e LapLink must be running on both computers Connecting over CAPI 2 0 ISDN Connecting to a computer over CAPI 2 0 ISDN To connect to a computer over CAPI 2 0 ISDN 1 Click the Connect Over button on the LinkBar and then click CAPI 2 0 ISDN 2 Click the name of the computer you want to connect to in the Connection list or type a phone number under Dialing The connections listed under Manual Dial are your Address Book entries for CAPI connections To create a new entry click Address Book 3 Under Services check the services you want such as File Transfer and Remote Control 4 Click the Dial button 41 Changing CAPI 2 0 ISDN performance in LapLink Betore using CAPI 2 0 ISDN in LapLink you may want to customize the way that LapLink responds to CAPI 2 0 ISDN calls and uses the two channels available for LapLink communications For example you can specify that LapLink not respond to any incoming calls to a particular channel or you can double the rate at which data is transmitted over your CAPI 2 0 ISDN connections Port Setup In Port Setup you can modify the way LapLink implements CAPI 2 0 ISDN connections y Set up the ports you wish to use with LapLink Por
89. e address book entries One click on the Favorites icon on the Address Book tree will list all users you have marked as Favorites in the pane on the right These might be frequently accessed computers VIP s or other connec tions you want to keep on your Favorite list for easy access fn All Users Selecting All Users lists all connections you have in your entire address book including all folders and subfolders Choosing Global lists the Global folders Global folders contain connections that may be accessed by many differ ent users in your organization For instance it might be useful to provide a group of connections to your entire tech support team and another list to your IT team Global fold ers can be shared among your teams using the Import Export features which will be discussed later in this chapter Choosing Local lists the Local folders on your system Local folders are used to store connections that you wouldn t need to share with the group Local folders are not affected by importing or exporting View Options and Folders Renaming Adding and Deleting Folders LapLink Gold Corporate allows users to the ability to Add Rename or Delete Address Book folders Adding a folder To add a folder select where in your address book you d like the new folder to appear For instance are these com puter connections you d want to share with others If so you might click Global as shown below Right click on the locat
90. ecting by wireless To connect to another computer using wireless devices simply start LapLink and the connection opens automatically Ey LapLink Gold _ oO x File Connect SyrecTools Options Toole Window Help F5 cmos 25 3 Modem me Dial Up Networking j Network uT USE Network Connect over Wireless works automatically connecting two Win95 98 or WinME computers when their infrared or other wire less devices are within range of each other Using LapLink you can open short range connections Before you connect by wireless between computers equipped with infrared IrDA ports 1 You can also connect using other wireless devices With a cellular modem use Connect over Modem With a wireless e Prepare your infrared or other wireless devices to com municate with each other e g move within range e Ensure that the wireless port on each computer is EAI a a a A enabled in LapLink See Checklist for wireless connec 1 Wireless connections are not available in Windows NT or tions Windows 2000 XP or 2003 Run LapLink on both computers 38 Connecting to another computer by wireless When you start LapLink on both computers a connection opens automatically over their wireless devices Autocon nect the default setting for wireless connections forces the computers to connect to each other If you change this set ting you can connect to the other computer manually TIP If the connection doe
91. ection Using Print Redirection Overview Printing over a LapLink connection Setting up printers for Print Redirection 135 Using Print Redirection Overview i are two ways to print over a LapLink connection While controlling a host computer you can print from that computer directly to your local printer Or reverse direction and print directly from your local computer to a host printer Either way you can use Print Redirection to send a document over LapLink to be printed at the opposite end of the connection Once you have opened a LapLink connection you can use Print Redirection to send a document from the computer at either end of the connection to a printer at the other end There are two ways to use Print Redirection over a LapLink connection e Print from remote to local While using Remote Con trol to view and operate a hostcomputer you can send a document from that computer to a printer at your loca tion For example you can prepare a document on your office computer from home and print the document on your home printer e Print from local to remote When connected to a LapLink host computer you can print a document from your computer to a printer at the remote location For example after working on a report at home or on the road you can connect to your office computer and print the report to a high quality laser printer in your office Without Print Redirection you d have to transfer the doc ument to
92. ection to the computer you ll be printing from the location where your documents are kept 140 Print Redirection Setup Wizard Choose the printer from the list If your printer arrived with a setup disk click Have Disk Select the manufacturer and model of the destination printer the printer you want to print to on the other computer If your printer is not listed and you have a disk containing drivers for that printer click the Have Disk button Otherwise choose a printer compatible with pour printer Manufacturers Printers HF Lasewet 5L PCL IBM HP Lasenlet 5P 5MP Kodak HP Lasenet 55 Kyocera HP Lasenet 551 Mopier P S LaserMaster HF Lasenet 551 Mx l aimam LiM sasalst CO ACP ti Mr Back Cancel For example if you re remote controlling your office com puter and want to print a document on that computer to your printer at home you need to set up your home printer on the office computer If you want to print a document on your home computer to a high quality printer at your office you need to set up that printer on your home computer The printer you set up for Print Redirection must match the printer you ll be printing to at the other end of the connec tion If the destination printer was originally set up using a manufacturer s installation CD ROM or downloaded driver use that same installation method for both computers CAUTIONUsing the Printer Redirection wizard i
93. ecurity settings 1 Click the Security button on the LinkBar 2 On the Local Security tab check this box Protect Local Security with a Password 3 Inthe Change Password dialog box type a password at least 4 characters long in the New Password box In the Confirm New Password box type it again TIP Passwords are case sensitive capital letters and low ercase letters are treated differently For more secure passwords mix the two cases 4 Click OK TIP To remove password protection clear this box Pro tect Local Security with a Password To change the pass word currently in effect click the Set Password button 73 Encrypting information over incoming connections Pain is a good idea over Internet connections and other connections where your information might be intercepted and compromised You can use the encryption methods provided in LapLink or use the powerful encryption options available in Windows opertating system The settings you make on the host computer determine encryption level for incoming connections Security General Local Security Encryption Lockout 3s Choose whether to increase security by encoding all information 4 exchanged with a remote computer Iv Use encryption to send data Only encrypt when connecting over TCP IP Internet Intranet Data encryption method Select the method to use to encrypt data The method you select must be supported on the quest C LapLink compatible encrypt
94. emote Control File Transfer and other LapLink services To connect click the Connect Over button on the LinkBar and then click CAPI 2 0 ISDN Use Connect over CAPI 2 0 ISDN to link computers wher Connect over CART CUASDN ever the CAPI Ni version of ISDN is available Entries you have created for CAPI 2 0 ISDN connections in the Address Book appear in the connection list to make connecting easier Manual Dial DellProl SDN NOTE Both modems must be ISDN modems Dlgital modems cannot communi cate directly with analog modems 4812243 CAPI 2 0 ISDN is an implementation of ISDN an interna CAPI 2 0 ISDN is widely used in Europe particularly in Ger tional communications standard for sending voice video many In North America ISDN seldom is implemented as and data over digital telephone lines at faster rates than CAPI 2 0 but you can still use your ISDN device for high those possible using modems NOTE LapLink does not offer CAPI 2 0 ISDN as a means of connecting unless CAPI 2 0 ISDN is installed on your computer 40 speed LapLink connections If you use your ISDN device as a modem use Connect over Modem in LapLink If you use it to dial in to and log on to a network use Connect Over LAN Network in LapLink Before using Connect over CAPI 2 0 ISDN e A CAPI 2 0 ISDN adapter and driver must be installed on both computers e Both computers must be running a version of LapLink that supports CAPI 2 0 ISDN
95. en you are copying files that were not on the target before you started copying Before a file is copied SoeedSync searches the target for a file with the same name If none is found the entire file is 114 With SpeedSync Source and target files are compared to locate changes in the source file Only the changes are copied usually resulting in faster transfers Without SpeedSync Source and target files are not com pared for changes Entire files are copied often resulting in longer transfer times copied Otherwise the two files are compared to locate changes in the source file Only the changes located in the source file are copied The time necessary to locate changes is usually more than offset by the smaller amount of data that has to be trans ferred The reverse may be true in a few circumstances Speeding file transfers with SpeedSync and compression e g when you are updating many small files over a fast connection NOTE Whether SpeedSync and compression are used in file transfers depends entirely on the settings of the guest the computer that opens the connection CAUTION SpeedSync is a tool for decreasing transfer times It does not merge the contents of two files The con tents of one file will always replace the contents of the other If you need to merge databases schedules or other shared files see the documentation for the program in which they were created To disable SpeedSync
96. es within folder pairs are copied in one direction only from one computer to the other Among other modifications you can create a shortcut icon to run an agent directly from the desktop run an agent without a preview and limit synchronizations just to the files that already appear on both computers 4 Xchange Agent C My Documents Sync with office LLX a CAMyDocuments it 9 C Phoenix gt CA MyDocumentt 4 gt 9 D Phoenix To change the direction of the copy click one or more of the folders Then click either the left or right arrow button to specify the direction To customize an agent you must open it from within LapLink or Xchange Agent To open an agent e In LapLink click Open Xchange Agent on the Sync Tools menu Click the agent file and then click Open OR e In Xchange Agent click Open Xchange Agent on the File menu Click the agent file and then click Open 128 Changing the direction of copy When you create an Xchange Agent all folder pairs are set for a two way exchange of files Files are copied in both directions until the folders on both computers are identical You can modify this by specifying that files in a folder pair be copied in one direction only so that only one folder updates the other NOTE To customize an agent you must be in edit mode If you are previewing click the Close Preview button on the toolbar To change the direction in which files are copied in a f
97. eshooting This chapter provides checklists for solving problems and improving performance These checklists are designed as a quick overview of possible solutions For detailed step by step information consult the trouble shooters in online Help The troubleshooters are designed to solve problems you may encounter in opening connec tions and using the services once you have opened con nections To use an online troubleshooter open the Troubleshooting book in Help Topics and display one of the topics Then answer the questions about your problem and try the sug Help Topics Help for LapLink Index Quick Steps for Xchange Agent Online Reference for Xchange Agent 9 LapLink Troubleshooter help Topics Back Options gested remedies In some cases you will find shortcut but tons to dialog boxes use these buttons to resolve the problem faster For further assistance visit www laplink com support In addition to the latest technical information you ll have access to the following support options FAQ s Knowledge Base Web incident email support live chat support and fee based telephone support Use the online troubleshooters for step by step solutions On the Contents tab of Help Topics open the Troubleshooting Book and display one BIE QI Troubleshooting Introduction to Troubleshooters I m having problems with passwords l m having problems transferring files l m having problems
98. essed by click ing Start Programs Printers to get additional information about why the document didn t print Make sure the printer is connected correctly and has enough paper and the printer cartridge is not empty When several printers are available you can set up LapLink to prompt you for the printer to use Normally LapLink automatically directs print jobs to the print er currently set up as the default printer at the other end of the connection When there are several printers available however you may want to use a printer other than the de fault To set up LapLink to allow you to choose among the avail able printers click Print Redirection Options Options menu on the computer the printers are attached to Then click Prompt with a List of Available Printers When printing from 16 bit programs use the default printer Before printing from 16 bit Windows programs programs written for versions of Windows prior to Windows 95 Win dows 98 and Windows NT 4 0 set up the destination print er as the default printer on the computer to which it is attached When using Print Redirection from the 16 bit Win dows program print to the default printer instead of selecting a printer from the list of available ones Some printer drivers do not support Print Redirection To use Print Redirection you must set up a printer to direct print jobs to a special TSI port instead of the usual parallel port You cannot use a printer d
99. ession how it will be locked Guests cannot lock the host without Whether you permit any kind of locking depends on how you intend to use LapLink If you want to use Text Chat for example there should be no locking 86 Disabling the host keyboard and mouse and blanking its screen You grant locking permission by changing the security setup on the host computer Click the Security button on the Link Bar You then have a choice e Setup a Log in List by specifying Log in List Protected System and adding one or more entries In each entry check any of the three boxes under Locking Permis sions The permissions apply only to guests whom you provide with the appropriate log in name and password For more information about setting up a Log in List see Allowing incoming connections e If security is not an issue open the system to any LapLink user by clicking Anybody Public System Click the Public Privileges button On the General tab check the Remote Control box and then check any of the three boxes under Locking Permissions The per missions apply to all guests Locking the host from the guest With the permission of the host computer you can Blank the host screen The host s screen is darkened preventing your work from being viewed at the host e Disable the host mouse The host s mouse is locked preventing anyone at the host from using the mouse to interrupt your work e Disable the host keyboard The h
100. ext Chat 146 Talking to someone using Voice Chat 148 Improving Voice Chat performance 150 Using Manual conversation mode 10 Introduction to troubleshooting 154 155 Checklist for modem connections 157 Checklist for Dial Up Networking connections 159 Checklist for network connections 161 Checklist for Internet connections 163 Checklist for cable connections 165 Checklist for wireless connections 166 Checklist for CAPI 2 0 ISDN connections 167 Checklist for File Transfer 169 Checklist for Xchange Agent 171 Checklist for Remote Control 173 Checklist for Print Redirection 174 Checklist for Text Chat 175 Checklist for Voice Chat Introducing LapLink 6 Why LapLink Gold Gold oa Corporate Why LapLink Gold Laotink Gold Corporate gives you the freedom to leave the office without giving up access to your office computer and network resources Whether you re traveling on business or working from home you can still read your e mail share the latest files with coworkers access network programs and databases browse the Internet and collaborate with colleagues Things you once could do only in the office you can now do remotely Suppose you work at home Instead of joining the morning rush hour traffic you sit down at your home computer connect to your office and begin your workday as usual by tackling your e mail While finishing your orange juice you read your messages write new ones send replies in other word
101. ffice file types Lotus 1 2 3 and dBase File types are defined by one or more extensions Word files for example are defined by the extensions DOC and DOT You can also create your own filters for different file types or for specific files You can use filters to synchronize only the files matching the filters Or you can exclude the files matching the filters and synchronize the rest of the files 130 iintemet documents e Click a filter in the list of available filters Then click the Add button By default filters limit syn chronization to files that match the filters If you prefer you can use filters to exclude matching files and synchronize the rest To filter files by type using the preset filters 1 Click a folder pair and then click Set Filter on the Edit menu To filter all folder pairs click Select All on the Edit menu 2 Inthe list of available filters click a filter and then click the Add button Repeat the process to add other filters 3 To use the filters to exclude not include file types check this box Exclude Files That Match These Filters 4 Click OK To create and apply your own filter 1 Click a folder pair and then click Set Filter on the Edit menu 2 Under the list of available filters click the New button 3 Inthe Filter Name box type a description for the filter 4 Inthe Pattern s box type one or more file extensions or file names using a semicolon
102. g part of a file When it is cleared the entire file must be sent again Resuming an interrupted file transfer Transfer Only If Files Are Newer Located on the Filter tab this box must be checked so that files successfully cop ied before the interruption are not copied again When a transfer is interrupted File Transfer Recovery cre ates a file in the target folder containing whatever part of the file has been transferred successfully The file is named ILAPLINK TSI When File Transfer Recovery resumes a transfer this file is compared with the source file to determine what s missing Once the file is complete LAPLINK TSI is given its original name If you do not use File Transfer Recovery to resume the transfer the file remains in the folder and can be safely deleted 117 Automating file synchronization with Xchange Agent 120 122 124 126 128 130 132 Using Xchange Agent Overview Creating an Xchange Agent Previewing and running an Xchange Agent Dealing with conflicts Customizing an Xchange Agent Using filters to include or exclude files scheduling an Xchange Agent to run automatically 119 Using Xchange Agent Overview e Cone Agent takes the function of SmartXchange to a higher level by automating synchronization the process of keeping your files updated To set up an Xchange Agent open a connection to another computer choose the pairs of folders to be synchronized then preview and pe
103. gs And require security for PASSWOT 90X Ine cle j sve 0 local connections the Set Password button Local password The Local Password prevents someone from changing your sired a settings the Address Book and other options Hint It s a good ide use a Local Password when you allow another user to remote co a e Password your PC IV Protect local security with a password Set Password New Password MANIC Cancel e Local connection security Confirm New Password Since you can usually see both computers involved in these eases Help connections cable and wireless connections are not normally protected by general security Click this option to cover these cl proximity connections Setting up password protection for your LapLink security computer cannot be compromised either by someone settings ensures that the protections you set up for your using your computer in your absence or by remote users 72 Protecting your security settings with a password Without knowledge of your password users cannot view or change any of this information e Log in names passwords and other security settings e Phone numbers passwords and other information stored in your Address Book entries e Privileges you have granted to guest computers and other settings in Remote Control Options In addition the same password is required for access to Connect over Modem and certain Logging features To protect your LapLink s
104. hard drive during a remote control session This is very useful for capturing error messages odd displays or other behavior that might be hard to describe Using Screen Shot will save technicians time when troubleshooting Taking a Screen Shot To take a screen shot you must first establish a Remote Control session with a host computer Once this connection has been established simply click on theSession menu and choose Screen Shot to take a snapshot of the host desktop You will see the dialog box below Screen Shot cy Save a target screen ina PHG formatted file Save Cancel Full screen ei File name Help PNG Window or Full Screen Laplink allows you to take two different types of screen shots If you use Window you will get a snapshot of the cur rent active window on the remote desktop Choosing Full Screen will provide you a picture of the entire remote desk top screen See the difference on the screens to the right 90 Full Screen view i ar F a EA e i F one th Ir Ta a m mi 1 ate a brlese wee raslo iesi ih bulo olhs octerrp sben rg omi gaiso adote holies uz dile resh ere ion os rne lo n wh n el nce lo mgt e see ona tbr a nny eiae e ne nen Ew ie 7 gros hees dz Iil Saving a Screenshot Once you ve taken a snapshot of the screen you can save it to your hardrive for later viewing Laplink saves the snap shot as a PNG file which by defa
105. have lost a connection Instead of starting the transfer at the beginning File Transfer Recovery resumes at the point where the connection was lost e Only the missing part of the interrupted file is copied e Files successfully copied before the interruption are not copied again TIP File Transfer Recovery is particularly useful when you copy large files over an unreliable modem connection 116 If you lose a connection while transferring a file the data transferred at the point of inter ruption is stored on the target computer When you reconnect and resume the transfer the miss ing part of the file not the entire file is copied along with the remaining files To resume an interrupted file transfer e If you were running an Xchange Agent when the inter ruption occurred run the agent again e If you were transferring from File Transfer windows 1 Re establish the connection 2 Select the same files and folders 3 Begin the transfer again File Transfer Recovery and other options Three options must be enabled for File Transfer Recovery to work effectively All three appear in File Transfer Options Options menu and are enabled by default Enable File Transfer Recovery Located on the Copy Move tab this box must be checked for File Transfer Recovery to occur at all Use SpeedSync on All File Transfers Located on the Performance tab this box must be checked to allow the transfer to resume with the missin
106. he Levels tab of the Voice Chat Options dialog box to con figure your speaker microphone and environment levels For the speaker and microphone levels click the button and then adjust the sliders to the desired level For the environment level click the Setup button and follow the instructions However Voice Chat lets you change settings for your speaker microphone and environment to improve perfor mance in Voice Chat It is recommended that you do this once preferably before you start using Voice Chat Setting levels in Voice Chat The Levels tab on the Voice Chat Options dialog box lets you perform recording and playback tests and measure other speech qualities Use the Levels tab when you re not using Voice Chat e g before you begin chat To configure levels in Voice Chat 1 On the Options menu click Voice Chat Options 2 Click the Levels tab 3 Under Set Speaker Level click the Play Speech button TIP Some sound cards do not allow these settings to be changed using software in this case the sliders won t be available 4 While listening to the speech move the Speaker Level slider to a comfortable level If you cannot hear the speech move the slider towards High If the speech is too loud move the slider towards Low 5 Under Set Microphone Level click the Record button The Windows Sound Recorder opens TIP If the Sound Recorder is not available adjust this option while you are using Voice Cha
107. he host Customizing keyboard control Disabling the host keyboard and mouse and blanking its screen Rebooting and logging on to the host Taking Screen Shots Viewing a Screen Shot Saving System Information Sharing clipboard information with remote computers Customizing Remote Control performance T7 Using Remote Control Overview hen you open a Remote Control window you can view and operate the host as if you were sitting in front of it Images from the host appear on your screen in a Remote Control window within the LapLink workspace Remote Control provides a way to operate another com puter at a distance You begin Remote Control as soon as you open a Remote Control window While you are working in this window your mouse moves the mouse pointer on the remote computer your keyboard types characters on the remote computer and your Remote Control window shows the remote computer s screen Remote Control terminology A LapLink Remote Control session consists of the following Guest The Remote Control window and the mouse and keyboard on the guest are your links to the remote com puter Working in the Remote Control window you use your mouse and keyboard to operate the host Your work mean while is being processed on the host computer Host There is no special procedure associated with setting up a host The computer need only be running LapLink and configured to allow incoming connections You do not need to be a
108. her method Then connect from home and run programs and transfer files as you would normally If your office computer is attached to a network you can read your e mail and access the customary network resources though you cannot connect to other computers on the network Connecting to the office network If your office has a network you can connect to the network via a VPN or other methods and then to any computer run ning LapLink Gold on the network including your own Using the Remote Control service you can access any net work resources normally available to you from the office To connect to the office network simply dial in to a dedi cated network dial up server using Dial up Networking use VPN or other connection methods Connecting over the Internet You can also use LapLink Gold to connect to another LapLink Gold computer using a LapLink Everywhere con nection LapLink Everywhere is a subscription service allowing you to connect in many ways But your LapLink Everywhere account also serves as a connnection service between LapLink Gold computers This type of connection gives you the full range of LapLink Gold features from any internet connection To learn more about about LapLink Everywhere go to See Connecting Over the Internet Using Laplink Everywhere on page 31 Most workstations now have direct Internet access over dedicated high speed connections If your office computer is one of these and you hav
109. hotel s internet con nection to connect to the internet then open a LapLink Gold connection to get access to your desktop or to others It s been a busy day You rush through your e mail finishing in time to connect to a coworker s computer Her e mail sounded desperate if you re free before 7 o clock this evening could you help with the cover art for the annual report Now you re looking at her monitor and talking to her at the same time using another LapLink Gold service Voice Chat After some discussion the two of you agree make the logo larger and reverse the colors She ll have a finished draft waiting for you on the network in an hour And then you can download it using LapLink Gold s File Transfer service later Suppose you manage IT support Imagine that your phone rings at 11 30 at night Your CEO is calling requesting that you help her get her laptop up and running Now With LapLink Gold you can connect to her computer from your home or hotel internet connection and using Remote Control troubleshoot the problem yourself LapLink Gold can also help spread the workload and share information Let s say the hotel s internet connection is down when the CEO calls Using the powerful new Address Book features all the connection information can be stored cen Why LapLink Gold trally This allows you to share saved connections with your IT team so that your team has all the connection informa tion that yo
110. ice Chat you must have a the connection computer that is capable of recording and playing sound 146 Starting Voice Chat To start Voice Chat 1 Click the Open Voice Chat button on the Shortcut bar Or click Open Voice Chat on the Window menu 2 Theperson on the other end of the connection is called and asked whether he or she wants to talk with you If the Voice Chat connection is accepted a Voice Chat window opens and you can begin talking to the other person TIP If you have opened a connection to multiple remote computers click a window for the desired connection before starting Voice Chat Talking in Voice Chat To use Voice Chat you speak into the microphone and lis ten through headphones or speakers If the other person can t hear you very well increase the microphone level in the Voice Chat window If the other person s voice is too loud or too soft change the speaker level NOTE Although there are other volume level controls in Windows it is recommended that you use the ones in LapLink for best results Depending on the configuration of the sound card in both computers you may be able to talk as you would on a tele phone that is your voice and the voice of the other user can be transmitted simultaneously This is known as full duplex If you and the other user are not using full duplex you must talk as you would on a walkie talkie that is you must wait for the other person to finish before yo
111. impossible over the internet If you are using Laplink with a firewall or router the hacker would need to get around that security as well before they would be able to attempt to crack passwords All of this protection makes LapLink Gold Corporate very secure 1 Passwords for incoming connections from versions earlier than LapLink 2000 are the exception They must be all capital letters 69 Allowing or requiring callbacks V hen you allow incoming modem connections you can require that the guest computer be called back before a connection is opened Or you can let the guest computer determine whether to be called back In both cases you can supply the phone number ahead of time or leave the number to the guest computer You set callback options in the Log in List Laplink will cal Log in List Privileges Ei EI you back using a General Folder Security Modem Callback number you enter Grail connect LapLink will call you For added secunty select a modem callback option to have the without reversing S modem call the quest back back ata number the call i you enter or will dis Modem cal back connect C Optional Arny Number LapLink will call C Optional Specified Number Only you back ata Required Any Number Esplin wieaie l WI u number that has C Required Specified Number Only eet i been specified or l will connect you Prone Humber that has been specl without reversing fied or will discon the call nect
112. in black and white and larger bit maps will not be displayed Control the display properties of the host from the guest By default LapLink is configured to speed up Remote Con trol connections any wallpaper or screen saver on the host is temporarily disabled along with certain other visual en hancements From the guest you can restore these en hancements to the host screen through settings on your computer On the Performance tab of Remote Control Op tions Options menu click Best Quality To further custom ize settings click the Settings button Keep in mind that changing these settings may slow Remote Control connec tions Make Remote Control available to other computers If you are denied the use of Remote Control or one of the other services while connected to another computer check the security setup on that computer You can gain access to services through Security Options menu Use the keyboard to view the host screen If the window in which you are viewing the host screen does not show all of the host screen you can use your keyboard to view areas beyond the borders of the window press CTRL ALT SHIFT and any of the arrow keys PAGE UP PAGE DOWN HOME or END Use the latest driver for your video adapter Contact the manufacturer of your video adapter on its Web site or elsewhere to verify that you are using the latest driver New computers do not necessarily ship with the the most current drivers in
113. ing the file 3 Click Open 45 48 Using the Address Book 3 Using the 49 View Options and Folders 52 The Button Bar A d d 53 Adding an Address Book Entry General Tab Tes S 55 Connection tab 56 Connection Types B O ok 57 Services tab 59 Other Toolbar Options 47 Using the Address Book Lapin Gold Corporate s all new Address Book offers expanded flexibility and control to users It allows you to save connections you use frequently create folders organize your work import and export connection information to and from a global database and allows connections to users directly from the address book itself 3 To use the Address LL LapLink Gold Corporate Bockciccon fe The Address Book File Connect Session SyncTools Options Window Help Address Book icon screen on the toolbar F Create a list of computers you want to connect to Address Book Note Right click on a folder or entry to select more options 00 Users Ea Address Book Computer Hame Close E ere oo 2 Favorites Favorites File Transter fA Al Users Aes Connect BME Global Global Edit Delete Eind Setup Global Help gt Eomputer Services 48 fi View Options and Folders The Address Book provides a folder structure and other options for viewing connections to computers Favorites LapLink Gold Corporate allows you to mark Laplink computers you connect to as Favorites when you creat
114. ing to be logged on to Windows When you attempt to open a File Transfer connection to a computer running LapLink and displaying the Windows logon dialog box you see this message Creation of window failed The solution is to open a Remote Control connection first Log the remote computer on to Windows and then open File Transfer NOTE To set up LapLink to run before the Windows logon dialog box appears click the Options menu and choose Program Options Choose the Advanced tab and check 167 this box Always Start LapLink before Windows Logon Prompt General tips for faster transfers Follow these suggestions to improve transfer speeds e Check the folders and files you have selected for trans fer making sure that you are not including more than necessary For example have you selected an entire folder when you want to transfer only a few files within the folder e Use SpeedSync to improve file transfer times when updating files particularly over modems on the Perfor mance tab of File Transfer Options make sure that the Use SpeedSync on All File Transfers box is checked e Disable any ports that are not in use in Port Setup Options menu click an unused port and then clear the Enable Port box e Close other service windows and any connections to other computers you may have opened in LapLink e On laptop computers disable power management functions Attach the AC adapter to the computer to ensure steady v
115. ion This is the encryption method used in previous versions of LapLink Crypta4Pl encryption using the specified provider Microsoft Base Cryptographic Provider v1 0 Hint This allows incoming connections from earlier versions of LapLink that support LapLink encryption Defaults Cancel Apy Hep 74 Encrypting information over incoming connections By default LapLink encrypts log in names and passwords but nothing else This setting is usually fine for transmitting data over office networks or other secure connections On the Internet intranets or wide area networks however it is usually a good idea to encrypt your data including files text from chat sessions and instructions sent to the remote computer during Remote Control While opening your host computer to incoming connections you can specify whether and how data transmitted over those connections will be encrypted The settings on the guest computer are irrelevant It is the settings on the host computer that determine encryption 1 To encrypt data over incoming connections 1 Click the Security button on the LinkBar 2 Onthe Encryption tab check this box Use Encryption to send Data 3 If you want to limit encryption to connections over a TCP IP network or to dial up connections to a TCP IP network including the Internet check this box Only Encrypt When Connecting over TCP IP Internet Intranet 1 The only exception occurs when you con
116. ion you selected to see your User and Folder options Choose Folder EEE Address Book E Favorites ane x Business fi All Users International EREA Globa ken e er one E LI Ml Pasten LI Delete me Rename Bu Find of nea 49 Ed Address book F Create a list of computers 4 EPP Note Right click on a fold ci Address Book E Favorites gt A All Users mig Global Business Intemational Miscellaneous Renaming a folder To rename a folder right click on the folder E E Ea Address Book A new folder will appear under the Global list called New Folder as shown left you want and choose E Favorites Rename e HA All Users ae ee Global 50 Business International neseli 0 fice Personal HE T Local E E Address Book LB Favorites Ai All Users ae E Global o be Business B Personal HEE Local Adding a Sub folder It is just as easy to create a sub folder using LapLink Gold Corporate Simply highlight the folder in which you d like to create a sub folder and right click then choose Folder again s International a Miscellaneous GlRemote Sted igh Type in the new folder name in the box The new folder below is called Remote Sites Once finished click outside the folder name text box to fin E E E Address Book e E Favorites ei All Users SHE Ge Global oo Business ae E Intemational P E
117. is potentially the most powerful of the File Transfer options It can make the difference between copying hun dreds of files or only a few When the box is checked Include Subfolders in Copies extends your selection to include any subfolders within the folders you have selected When the box is cleared your selection is limited to the selected files and folders including the files in those folders subfolders within folders are excluded Updating older copies of files One of the options Transfer Only If Files Are Already on Target simplifies the task of updating older copies of files without adding new ones It is designed for anyone who reg ularly updates the same set of files No matter how many files you select on the source only those already on the tar get will be copied the others will be ignored In preparation for using this option the first time copy the files to the target with the box cleared When you are ready to update the same files check the box Deleting to the Recycle Bin By default any files you delete from a hard drive are recy cled that is moved to the Windows Recycle Bin where you can retrieve them later NOTE Whether files are recycled or permanently removed is determined solely by the setting on the guest computer To permanently remove files when you delete them in LapLink 1 On the Options menu click File Transfer Options 2 On the Delete tab clear this box Move Deleted File
118. isable the parallel port beforehand NOTE For maximum performance from an ECP port use the Windows driver for the parallel port to which the cable is attached To change the parallel port driver click Port Setup Options menu and then click the appropriate LPT port Ensure that the Enable Port box is checked Click Configure and then click one of these options Use the Windows Driver Use the LapLink Enhanced Driver or Use the LapLink Standard Driver Checklist for wireless connections Make sure you re not trying to connect to a Windows NT 2000 XP or Windows 2003 computer You cannot connect computers using wireless devices when either or both of the computers are running Windows operat ing systems listed above Wireless connection in LapLink Gold work in Windows 95 98 and ME exclusively Set up the Windows infrared driver The Windows infrared driver supports a variety of built in ports and devices attached to serial ports When you set up the driver specify any serial port from COM1 to COMSY as the redirected port In LapLink Port Setup Options menu enable the redirected port for wireless communications NOTE In LapLink wireless refers to short range connec tions over infrared or radio devices Other wireless con nections are available over wireless LAN adapters using Connect Over LAN Network and cellular modems using Connect over Modem Enable the wireless port You cannot connect by wireless un
119. k Parkway Bothell WA 98011 U S A LapLink Gold User s Guide 2001 LapLink Inc MN LGDO011 XX US Contents 1 Introducing LapLink Gold Corporate 5 6 8 10 Why LapLink Gold Staying in touch with the office Connecting at the office 2 Connecting to other computers 13 14 16 20 23 26 28 31 34 36 38 40 42 44 How can connect to other computers Connecting by cable Connecting over a home or office network Connecting over the Internet using an ILS Making a computer available for ILS connections Making an Internet connection to a computer behind a firewall Connecting Over the Internet Using Laplink Everywhere Connecting directly by modem Dialing in to a network through a network server Dial Up Networking Connecting by wireless Connecting over CAPI 2 0 ISDN Changing CAPI 2 0 ISDN performance in LapLink Connecting automatically 3 Using the Address Book 47 48 49 52 53 Using the Address Book View Options and Folders The Button Bar Adding an Address Book Entry General Tab 55 56 57 59 Connection tab Connection Types Services tab Other Toolbar Options 4 Setting up security for incoming 14 connections 63 Allowing incoming connections Denying access to certain drives and folders Locking out password crackers Allowing or requiring callbacks Protecting your security settings with a password Encrypting information over incoming connections 5 Using Remote
120. k Select All Edit menu and then click Copy Edit menu You can then switch to another Windows program such as Notepad paste the text and save it as a file Shorten connection time by preparing messages be forehand Instead of typing text while connected you can prepare it ahead of time in Notepad or a similar Windows program and send it to a remote computer through Text Chat In the other application select the text and press CTRL C to copy In the lower part of the Text Chat window press CTRL V to paste Then press ENTER to send Use File Transfer for long messages Text Chat can send as many as 2 048 characters at once When you attempt to send a message that exceeds that lim it part of the message will not be transmitted to the other computer Try sending the message in parts Or save the message as a file and send the file using File Transfer You can still use the Text Chat window to let the remote user know what you re sending and to pass along additional notes Checklist for Voice Chat Use full duplex sound card drivers on both ends of the connection Voice Chat is easiest to use over a full duplex connection you can hear and be heard at the same time as on the tele phone For full duplex both ends of the connection must have sound cards with drivers that support full duplex Contact your sound card manufacturer to determine whether your sound card supports full duplex and find out whether drivers are av
121. l LPT printer ports Attach a blue LapLink cable to serial COM modem or mouse ports connect only one end to each computer LapLink does not work over most other serial cables or any printer cables Attach a LapLink USB cable to a USB port at each computer Do not use a non LapLink USB cable Consult the Windows Device Manager when in doubt about USB or other kinds of ports If you are not certain whether you have a USB port or anoth er kind of port check the Windows Device Manager Right click My Computer then click Properties Look on the Device Manager tab or in the Device Manager button on the Hard ware tab The LapLink Gold USB cable should appear in the device manager under the the LapLink Gold USB devices category Serial and parallel cables never appear in the Device Man ager Enable the port You cannot connect by cable until a port is enabled that is made available specifically to LapLink To enable a port for cable connections click Port Setup Options menu Click the port you want to enable Then check the Enable Port box TIP If a port Is listed as unavailable quit any program that may be using the port such as palm software fax et cetera Make sure that the cable is attached to an available port TIP Do not install any separate USB drivers for the LapLink Gold USB 1 1 cable or the logear USB 2 0 cable LapLink Gold has the drivers built in If the gold cable has been con figured on either compute
122. le Transfer but has no effect in Remote Control Anyone who connects for Remote Control can still access all of your files To limit access to certain drives and folders 1 Click the Security button on the LinkBar 2 Ensure that Log in List Protected System is selected and click the Log in List button 3 Click the Add button to create an entry in the Log in List TIP If you want to change an existing entry highlight it in the list of current users and click the Edit button 4 Click the Folder Security tab and then click Only Allow Access as Specified Below Access is now denied to all drives and folders 5 Inthe list of drives and folders highlight each one you want to make accessible and click the Allow button TIP You can navigate through the drives and folders on the Folder Security tab much as you do in a File Transfer window For fastest navigation double click a drive or folder or click the plus sign beside it NOTE You can also specify drive and folder security for a computer designated as a public system no password required Click the Security button on the LinkBar and click the Public Privileges button Then click the Folder Security tab 67 Locking out password crackers hen you open your computer to incoming connections it s a good idea to include Lockout protection so that anyone who supplies an incorrect password more than a particular number of times is denied access to your computer You enable
123. ltiple cable ports enabled you will see the screen below which will allow you to choose the cable con nection Cable Type xX What cable do you want this connection on f USE Serial t Parallel Simply choose the cable port you want to connect through and click OK Remember that USB cable speeds are signif icantly faster than serial or parallel cables Connecting over a home or office network oo to any other computer running LapLink on your office network LAN and use Remote Control File Transfer or any other LapLink service Use Connect over LAN Network and click the name of the computer you want to connect to or supply its TCP IP address Connect over Network F Choose an available computer on the network Or contact a computer by its TCP IP address Connections Use Connect over LAN Available Now TCP IP Addresses Network to link computers Cancel on a home or office net ini init kainate ae JessicaH Network TCP IP You can click the name of a dont Network Fe lt Refresh List computer or switch to the JonH Network TCP IP es oe a and KATY o4 IN etwork IP EEE bi e a er s KATYS4 Network TCP IP address if necessary Ken s Work PC Network IPX Ken s Work PC Network TCP IP Port Setup Choose OK to open one or more windows for the selected computer Help Computer Name Filter You can establish a LapLink connection to another co
124. m You can usually open a network connection simply by click puter on your home or office network whether it is an IPX ing the computer s name in a list of LapLink computers on Novell NetWare network or a TCP IP network the network To open a connection to a computer that lies NOTE To simplify routine connections over a network cre outside your portion subnet on a TORF IP network how ate Address Book entries See Adding an Address Book ever you must provide the computer s TCP IP address Entry General Tab 20 Connecting over a home or office network Before you use Connect over LAN Network e The security setup of the host computer must be config ured to allow incoming connections See Allowing incoming connections e The network ports either TCP IP or IPX must be enabled in LapLink on both computers See Checklist for Internet connections If you aren t sure which protocol is being used on your LAN contact your network administrator e LapLink must be running on both computers NOTE Not only does Connect over LAN Network Con nect Over LAN Network work over local networks it also connects over the Internet For details see Checklist for Internet connections To connect to another computer by network 1 Click the Connect Over button on the LinkBar and then click LAN Network 2 Inthe Connect Over LAN Network dialog box click the name of the computer you want to connect to If the
125. menu On the Guest tab check the Always Use Full Screen box Viewing the entire host screen at once There are two ways to fit the host screen into your view e From your computer lower the resolution of a higher resolution host screen to match that of your screen Scale the image of the host screen to fit within your view Temporarily changing the resolution of the host dis play adapter When using a laptop to control a desktop you often can t view the entire host screen at once if the desktop operates at a higher screen resolution From your laptop you can lower the desktop s screen resolution to match your laptop s 1 Viewing the host You can then view all of the host screen in full screen view The original resolution is restored automatically on discon nect or at your direction To lower the resolution of the host screen to match that of your screen 1 On the Options menu click Remote Control Options 2 Onthe Guest tab check this box Match Host to Guest Clearing the box restores the host to its original resolu tion 3 Click OK Scaling the image of the host screen to fit You can also view the entire host screen at once by scaling the image to fit within the LapLink window You always see all of the host s screen whether you are working in full screen or window though the image may be distorted or compressed To scale the image of the host screen to fit within your view e Press CTRL SHIFT S
126. mote Sites Find Fe Lapal Setup Global Business HE International Help Miscellaneous Personal Commute Banten Services Remote Control File Transfer Find Find allows you to search your Address Book for a particu lar user or computer on your system Search from a particu lar folder or from any of the options on the Address Book tree in the left pane Find searches for Computer Name only 59 Using Find Choose the folder on the left pane you want to search then click the Find button and enter the compter name you are looking for See below Es Address book _ x If LapLink Gold Corporate is not able to locate this computer in the selected F Create a list of computers you want to connect to re oe aia EPF Note Right click on a folder or entry to select more options folder it will ask you whether you d like to PA Users look through the rest of the Address book Close to find it See Below o Address Book Computer Name LE Favorites ft All Users Eonnect G E Global 9 Business Add ve CJ International r La gt Ge Garon David could not be Found Would you like to search the rest of the address bool Enter the name of the person you would like to search for Wild card gt characters may be used 2 Cancel At this Point LapLink Gold Corporate will search the rest of the Computer Names in the Address Book for the name or name segment you entered
127. mponents of the Address Book 4 Setting up security for Incoming connections Allowing incoming connections Denying access to certain drives and folders Locking out password crackers 70 Allowing or requiring callbacks 72 Protecting your security settings with a password Encrypting information over incoming connections OOO o 0o gt 63 Allowing incoming connections As a Safety precaution LapLink s default security setting is Private System After you install LapLink you can connect to other computers but other computers cannot open incoming connections to yours except by cable or wireless To allow incoming connections you can change the security setting to Public System For more security change the security setting to Protected System and create one or more entries in the Log in List In each entry specify the password and the log in name the user must provide to open an incoming connection and grant the user permission to use services and other features A General Local Security Encryption Lockout E 4 Control access to your computer For password protection ee 4 choose Log in List Only then add an entry to the Log in List Allow connections from Nobody Private System Nobody will be able to connect to your computer Lomin List Only Protected System ou can specity a list of users who can connect to pour compute they will need bo log in by typing a username and pa
128. n LapLink Gold Corporate will not ensure that both computers are using the same printer drivers For more information about configuring a printer for LapLink Printer Redirection see technical document 36 at www laplink com support Setting up printers for Print Redirection Setting up a printer You can set up a printer during LapLink Setup or from within LapLink after installation You will probably need your Win dows CD ROM or the disk that accompanied your printer To set up a printer from within LapLink 1 On the Options menu click Print Redirection Options 2 Click the Setup button to start the Print Redirection Setup wizard 3 Follow the instructions in the wizard Once the printer is set up you can print to it and your docu ment is sent over your LapLink connection In order to print LapLink must be running and connected to the computer you want to print to 141 9 Using Text Chat and Voice Chat 144 146 148 150 Exchanging typed messages using Text Chat Talking to someone using Voice Chat Improving Voice Chat performance Using Manual conversation mode 143 Exchanging typed messages using Text Chat Text Chat lets you exchange typed messages with a person sitting at a remote computer Used with a service like Remote Control or File Transfer or by itself Text Chat is useful for exchanging brief messages and sending instructions However if you have a microphone sound card and speakers you c
129. nd another remote control product on the same computer Examples include PC Anywhere and Windows Terminal Services CAUTIONInstalling LapLink Gold with another remote control application installed may result in a failure to reboot except in Windows Safe Mode For more information on allowing these programs to coexist with LapLink visit www laplink com support Avoid pressing CTRL ALT DELETE when viewing a Windows NT Windows 2000 XP or 2003 host in full screen Remote Control Pressing CTRL ALT DELETE on a Windows NT computer always displays the Windows Security dialog box on that computer When you are working in a full screen Remote Control session pressing CTRL ALT DELETE not only displays the Security dialog box locally but also causes the CTRL and ALT keys to be pressed but not released on the host computer To release these keys and resume nor mal keyboard operation press CTRL and ALT again 172 TIP To have CTRL ALT DELETE take effect on a host computer click Send CTRL ALT DELETE to Host on the guest s Session menu Keep LapLink running before the Windows NT Win dows 2000 XP or 2003 logon prompt If you have set up LapLink on the host computer to run be fore the Windows NT logon dialog box appears avoid clos ing LapLink on that computer unless you have administrator rights If you close LapLink you will have to restart the com puter in order to reset LapLink so that other people can con nect Restarting L
130. nect to a com puter running a version older than LapLink 2000 In this case only the settings on your newer LapLink 2000 guest computer determine encryption levels 4 Click a method of encryption e LapLink compatible Encryption Provides com patibility with versions earlier than LapLink 2000 e CryptoAPI Encryption Using the Specified Provider2 Sets a higher degree of security using an algorithm installed on your computer Cannot be used in connections with versions earlier than LapLink 2000 5 If you clicked the CryptoAPI Encryption option click a CryptoAPI provider in the box below the option Be sure to specify a provider that is installed on the remote computer too That computer cannot connect to your computer otherwise 6 Ifyou clicked the CryptoAPI Encryption option but still want to accept calls from earlier versions of LapLink which lack CryptoAPI check this box Use LapLink Encryption If Guest Doesn t have CryptoAPI CAUTION This option opens your computer to a lower level of security than you specified in the previous step TIP Be sure to enable encryption before a connection is opened Changing the setting during a connection won t have any effect until the next connection 2 CryptoAPI encryption is available only if your computer is equipped with software written to the Microsoft CryptoAPI fe 5 Using Remote Control Using Remote Control Overview Hosting a Remote Control session Viewing t
131. net connection to a computer behind a firewall Add Address Book Entry E Ex General Connection Services Choose connection type and enter connection information a Computer Hame mk 223 Connection type Firewall hed Firewall IF your computer is behind a firewall anyone who wants to connect to You from outside the firewall must set up a matching Log in List entry that is Using the same log in name and password and enable Firewall as a service Port Setup M Aafia favorites Cancel Her To enable a firewall connection choose the Connection tab in the Address Book Entry and under Connection Type choose Firewall NOTE When the Connection Type is Firewall no ser vices need to be selected and are greyed out on the Services tab You must configure both computers before you can make a firewall connection First configure the host computer inside the firewall to accept incoming connections using either a Log in List or configuring a Public System Log in List is more secure and then create an Address Book entry You must also create a Log in list entry on the computer out side the firewall This entry must match the Address Book entry you created on the computer inside the firewall NOTE A detailed tutorial is available by clicking on the Help menu and choosing Tutorials on the Web Before you connect to a computer behind a firewall e Both computers must be connected to the Internet
132. network connection as your network port Use Dialing Properties to simplify the dialing process In the Telephone Number box type the number EXACTLY as it is to be dialed including numbers dialed to get an out side line area codes country codes and a 1 when dialing long distance Disable other programs that use serial COM ports while running LapLink You may experience problems if you use LapLink to connect by modem while running any other programs that monitor serial COM ports modem and fax software as well as PDA programs typically monitor serial ports for incoming calls or 157 faxes and may cause a modem to disconnect unexpectedly Disable such programs while using LapLink Disconnect a Dial Up Networking connection manually When connecting by modem you can instruct LapLink to break a connection after a specified number of minutes in which there is no activity at either end of the connection Click Connect Options Options menu On the Disconnect tab check the Disconnect Inactive Connections box and type the number of minutes below 158 In most cases the connection is completely broken after the specified period With Dial Up Networking connections however you must complete the process click Disconnect Connect menu and then click Disconnect All TIP Consult the network administrator to ensure that the RAS server is accessible and responding to connection requests Checklist for network co
133. ng ia Connect to Reepicheep LLC Corel User Files Instead of spending time connecting to the same computer When you save a connection you record such details as and opening the same services time after time you can the number and types of connections modem network save the connection and use the saved connection as a Internet cable the names of computers the user name convenient way to reconnect later and password if necessary and the kinds of services in use NOTE To connect to several computers at once open connections to each of those computers before saving connections 44 Each connection is saved as a file Opening the file reopens the connections and services and arranges windows to appear much as they did before Saving a connection To save a connection 1 Open one or more connections as usual 2 Onthe Connect menu click Save Connections 3 Inthe File Name box type a name to identify the connection file 4 Click Save 5 When asked whether you want a shortcut icon for this con nection on your Windows desktop click Yes or No Restoring a saved connection Once you have saved a connection you can restore it three ways e If you created a shortcut icon on your Windows desk top double click the icon e Set up LapLink to restore the connection when you run LapLink again e Open the connection file while running LapLink NOTE To completely automate the connection process create entries
134. nk has registered port 1547 with the Internet Assigned Num bers Authority This port is used by the host computer To al low LapLink connections through a firewall a network administrator should forward port 1547 to the internal pri vate IP Address of the LapLink Gold computer behind the firewall or router NOTE If you have any questions about your corporate network consult your network administrator 161 Other Tips Confirm that the host computer is currently published to the ILS Server Confirm that both computers have an active connection to the internet If the host computer is behind a firewall there are 3 op tions to establish a connection e LapLink Firewall Service see Making an Internet con nection to a computer behind a firewall e Laplink Everywhere See Connecting Over the Inter net Using Laplink Everywhere 162 e Configure the firewallor router to allow LapLink con nections over CTCP port 1547 For more informa tion visit www laplink com support TIP Do not attempt to connect two computer over the internet through the same shared internet connection The computers will share the same public IP Address and will not be able to communicate If you are testing a connec tion before travelling contact LapLink technical support staff to test the connection to the host for you Live Chat support is ideal for performing internet connection testing TIP LapLink Everywhere troubleshooting Ens
135. nly files are also included but hidden files and system files are not To change these settings click Properties on the File menu Then click the File Options tab and change the settings as necessary Also on the File Options tab you can set an option to limit synchronizations by exchanging only files that already appear on both computers To exclude files that have been added to one computer and not the other check this box Include Files Only If They Are Present in Both Folders NOTE Filters offer another way of determining which files are included in synchronizations For more information see page 130 TIP Instead of changing the various options every time you create a new agent you can set default options to apply to any agents you create in the future These defaults will take effect in new agents unless you specify otherwise in Properties To change the defaults click Prop erties for New Agents on the Options menu 129 Using filters to include or exclude files Using preset filters or filters you create yourself you can limit synchronizations by including only certain files or types of files Or you can use the same filters to exclude files and file types Set Filter ACT All files Application Extensions Bitmap Images dBase Internet documents Lotus 1 2 3 Files Lotus Organizer Microsoft Access Microsoft Excel Xchange Agent includes filters for some of the most com mon types of files including Microsoft O
136. nnections Enable the network port for LapLink connections Access to a network by e mail and other programs does not automatically provide network access in LapLink To con nect by network in LapLink your network port must be en abled that is made available for use in LapLink To enable a network port in LapLink click Port Setup Options menu Click the type of network either IPX or TCP IP in the Ports list Then check the Enable Port box If the network is IPX click Configure and ensure that Internetwork Name Broadcast is checked Run LapLink on both computers No connections are possible by network or any other means unless LapLink is running on both computers You can con nect to a computer running LapLink Gold or another Win dows based version of LapLink Verify that the computer has a network port enabled for the same kind of network connec tion as your network port Refresh the list of connections If LapLink was started on the other computer after you start ed connecting you may need to refresh the list of available connections in order to include the computer in the list Click the Refresh List button and wait while the list of LapLink computers is updated Ensure that the network is installed LapLink cannot connect by network unless a network proto col either IPX or TCP IP is installed Network protocols are installed using the Networks option in the Windows Con trol Panel See your Windows Help and d
137. ntrol only or you can allow access to Text Chat and File Transfer as well You can even allow a guest to blank your computer s screen or disable the mouse and keyboard All of these options are set in the LapLink security system You can leave the host computer unattended giving an authorized user exclusive control Or you can stay at the computer and interact with the guest by trading off control For example the two of you could edit a document together participate in a training session or explore a new program When in a Remote Control session both users can end up competing to control the mouse and keyboard which can be frustrating and confusing for both parties To avoid this problem consider using Host Locking On Connect to dis able the host machine s keyboard and mouse and if you choose to blank the host machine s screen See Disabling the host keyboard and mouse and blanking its screen for more information TIP A host can be controlled by only one computer at a time In the meantime however other computers can con nect to the host using any other services What you see on a host When a guest connects and begins Remote Control your LapLink workspace is minimized on the host If you double Hosting a Remote Control session click the icon the LapLink workspace is restored to a win dow At the bottom of the restored LapLink workspace you see an icon for the Remote Control connection The icon is
138. number EXACTLY as it is to be dialed including numbers dialed to get an out 156 side line area codes country codes and a 1 when dialing long distance Disable other programs that use COM ports while run ning LapLink You may experience problems if you use LapLink to connect by modem while running any other programs that monitor serial COM ports modem and fax programs as well as PDA software typically monitor serial ports for incoming calls or faxes and may cause a modem to disconnect unex pectedly Disable such programs while using LapLink Checklist for Dial Up Networking connections Ensure that Dial Up Networking is installed You can connect over Dial Up Networking only if Microsoft Dial Up Networking has been installed Dial Up Networking should already be installed However if necessary you can install this feature from your Windows 95 98 ME CDROM as follows In the Windows Control Panel double click Add Re move Programs Click the Windows Setup tab and double click Communications If Dial Up Networking is checked it is installed If it is not checked click Dial Up Networking and then click OK to begin installation NOTE For more information about Microsoft Dial Up Net working consult Windows Help Once connected using Dial Up Networking connect to your corporate network When you connect over Dial Up Networking in LapLink you dial in to a remote access server and connect to a network Then y
139. ocumentation for information on adding network protocols or consult your net work administrator Type the password carefully In LapLink Gold passwords are case sensitive For more in formation see the security chapter Type the TCP IP name or address If you do not see a computer listed as an available connec tion over a TCP IP network you may have to type the com puter s IP address Click the Connect button on the LinkBar and then click Network On the TCP IP Addresses tab type the IP address or the Windows computer name in the TCP IP Name or Address box This name usually differs from the name assigned to the computer in LapLink TIP To determine the TCP IP address for a Windows 95 or Windows 98 or ME computer click Port Setup Options menu click TCP IP in the Ports list and then click Config ure The computer s address appears in the IP Address box TIP To determine the TCP IP address for a Windows NT XP 2000 or 2003 computer click the Start button click Run and then at the command line tyoe CMD EXE and press Enter Then type IPCONFIG and press ENTER The address appears on the IP Address line TIP If you cannot connect after typing a TCP IP address disable any firewall software on the host machine Check the security setup of the host computer If you receive a not authorized error message be sure to change the security setting on the host from the default of Private System Access securit
140. older pair 1 Click the folder pair To change the direction of copy for all folder pairs click Select All on the Edit menu 2 Click an arrow button on the toolbar to change the direction of the copy Adding folder pairs To add a pair of folders to an Xchange Agent 1 Open a connection with the computer with which you are synchronizing 2 On the Edit menu click Add Folder Pair 3 Click one folder for each computer and then click OK NOTE To delete a pair of folders click the pair and click Delete Pair s on the Edit menu Then click Yes The fold ers are deleted from the agent not from the computers Changing how an Xchange Agent is run There are several ways to customize how an agent is run e Create a shortcut icon for running an agent from the desktop on the File menu click Create Desktop Short cut e Schedule the agent to run at the time you want on the File menu click Schedule For more information see page 132 Customizing an Xchange Agent e Setup the agent to run unattended On the File menu click Properties On the Run Options tab click this option Run Unattended without Preview or Confirma tions Then determine how conflicts will be handled by clicking either of these options Copy the Newer File over the Older or Do Not Copy Either Keep Both Files Changing which files are included in synchronizations By default subfolders within folder pairs are included in syn chronizations Read o
141. oltage throughout the transfer e Disable screen savers and close other programs e Serial cables transfer at 0 4mb s while the LapLink Gold USB cable can transfer at up to 5 mb s Tips for transfers over a serial cable e Ensure that the serial port is configured for maximum speed in Port Setup Options menu click the appropri ate COM port click Configure and ensure that Port Speed is set at 115200 168 e Change the transfer mode to standard in Port Setup Options menu click the appropriate COM port click Configure and click Standard under Transfer Mode Tips for transfers over modems Consult the documentation for your modem and verify that the port speed is set for optimum performance In Port Setup Options menu click Windows Modems Click Configure and click the modem you are using Click Properties In the Maximum Speed list on the General tab click the maximum speed your modem can use Tips for transfers over a network e Transfer your files when there is less traffic on the net work e Ask your system administrator to verify that the network drivers are current Tips for SmartXchange Use SmartXchange to update files in two folders so that the folders share the latest files Since SmartXchange always overwrites older files do not use it if you want to merge the contents of two files Use SmartXchange by opening the two folders you want to update do not select the individual files After clicking Sm
142. omputer Use Dial Up Networking to dial in to a dial up server and connect to a network Then open connections to other LapLink computers on the network 425 5554945 Home Use Dial Up Networking to access a network remotely By Before you use Dial Up Networking dialing in to a dial up server RAS on the network you can connect to any computer running LapLink on that network Dial Up Networking a Windows feature must be installed on the the guest computer See Windows help You can also connect to LapLink computers on the Internet for instructions and browse the Internet using the Internet connection in the office In short you can access the same network resources you use in the office e Your network must have a dedicated dial up server such as Novell NetWare Connect Windows Remote Access Server or Shiva NetModem The computer 36 Dialing in to a network through a network server Dial Up Networking you connect to must be connected to an IPX or TCP IP network The LapLink Gold security setup on the host computer must be configured to allow incoming connections For more information See Allowing incoming connections on page 64 LapLink must be running on both computers TCP IP or IPX ports must be enabled Setting up a Dial Up Networking connection Before using Dial Up Networking create a Dial Up Net working connection to the network server by supplying the number to dial To crea
143. on both computers A connec tion opens automatically Instead of manually moving files and folders from one com puter to another you can create an Xchange Agent to syn chronize your files and folders so that both computers have the latest versions of each file You can even set the Agent to synchronize automatically Connect to computers over the Internet Does your office have a direct line to the Internet By com bining LapLink Gold and the Internet you can connect to computers anywhere in the world Use LapLink Gold from the office or the road to connect to other computers You can connect from your desktop lap top even from an internet cafe on the road using the capa bilities of your LapLink Everywhere account To learn more about the capabilities of LapLink Everywhere go to Con necting Over the Internet Using Laplink Everywhere If your office has a persistent connection to the internet use the Connect Over ILS option and simply supply the pub lished name or address of the host computer Before you use Connect over Internet other LapLink Gold users will set up LapLink Gold as a host on their computers Connecting at the office so that their e mail addresses or other unique identifiers are published through an Internet directory They then must notify you of their new addresses in order to allow you to connect 11 2 Connecting to other computers 38 40 42 44 How can conne
144. onization You can specify how these conflicts are handled Previewing Agent on the File menu Then click the agent file and By default a preview appears whenever you run Xchange eee pen Agents You can also open an agent and preview it 2 Click the Preview button on the toolbar NOTE By default only agents that you schedule to run While previewing an agent you can do any of the following unattended will proceed without a preview To set up Select files or folders to be omitted from the current agents to run without a preview see page 129 synchronization only Click a pair and click the Skip To open and preview an Xchange Agent Pair button on the toolbar Skipping a folder skips all the 1 In LapLink click Open Xchange Agent on the Sync files and subfolders it contains Tools menu In Xchange Agent click Open Xchange 124 Previewing and running an Xchange Agent e Put skipped pairs back into a synchronization Click a skipped pair and then click the Undo Skip button on the toolbar e Resolve conflicts Click a pair showing a conflict icon click the Resolve Conflict button on the toolbar and specify how you want the conflict resolved For more information about resolving conflicts see page 126 NOTE In a preview arrows indicate the direction in which files will be copied and thus which files will be overwritten Special icons indicate conflicts between files CAUTION Once you have resolved conflicts or marked p
145. onnecting to a computer whose IP address you know use Connect Over LAN Network instead to sup ply the IP Address Both computers must be on the Internet and running LapLink It doesn t matter how it s done by dialing in to an ISP or connecting over a high speed connection but both com puters must be connected to the Internet before they can connect using Connect over Internet LapLink must be run ning on both computers Enable a TCP IP port in LapLink To connect over the Internet in LapLink a TCP IP network port must be enabled that is made available for use in LapLink To enable a TCP IP port in LapLink click Port Set up Options menu Click TCP IP in the Ports list and then check the Enable Port box Check the security setup on the host computer If you receive a not authorized error message be sure to change the security setting on the host from the default of Private System Access security settings from the Options menu then choose Security To learn more about allowing connections go to chapter Allowing incoming connections Internet connections between computers behind fire walls may require special configuration Without proper configuration LapLink connections over the Internet may be prevented if either of the computers is be hind a firewall or router This may be a personal router appli ance or a corporate network s firewall To facilitate LapLink connections over the Internet LapLi
146. or click the Open File Transfer button on NOTE In Windows folder and subfolder are used in place the Shortcut bar Or click Open File Transfer on the of directory and subdirectory Window menu 100 NOTE If you click the Open File Transfer Window button when no active connection has been established you ll be creating a local to local file transfer connection e Two File Transfer windows appear one for the remote computer one for your computer Using these windows you can view all the files on any drive on both comput ers Step one display the target To use the drag and drop method of copying and moving files first find your target and make it visible on your screen A target is the drive or folder you want to transfer the files to To display the target 1 Identify the target window it may be the window for your computer or the remote computer whichever you want to receive the files 2 On the left side of the target window double click the target drive 3 Click the target folder Its contents now appear on the right 4 Ifyou are looking for a subfolder click the plus sign beside the folder containing the subfolder Then click the subfolder itself NOTE To determine which File Transfer window is which look for the computer name in the title bar at the top of each window In the case of a local to local connection each window will show the same name followed by a 1 or 2 Step two select the
147. ost s keyboard is locked preventing anyone at the host from using the keyboard to interrupt your work To lock the host during a Remote Control session e On the Session menu click any of these commands to place a check mark beside the command Blank Host Screen Lock Host Mouse or Lock Host Keyboard e To disable locking click the command again to clear the check mark TIP Ifa command is dimmed it is not available either the host cannot perform the action or the security setup of the host computer does not allow it Support for screen blank ing is determined by test performed after the installation of LapLink Gold Corporate and after any changes to the Windows display settings TIP The Session menu is available only when you are connected to another computer TIP Through the Address Book you can request the kinds of locking you want to take effect as soon as you open a Remote Control session Your requests will be honored as long as they are allowed by the host For infor mation on using the Address Book to make connections see Using the Address Book 87 Rebooting and logging on to the host Pion a guest computer you can reboot a host computer and restart Windows To reboot a host from the guest during Remote Control click the Reboot Host command on the Session menu To configure a host for rebooting and restarting Windows click Remote Control Options on the Options menu Remote Control Options On the hos
148. ou cannot see the entire host screen even in full screen you can change the resolution of the host screen or scale its image to fit within your view a CL ae Bigham D a a fai Pi e a Pa To alternate between a window and a full screen view of the host press CTRL SHIFT F Devoting your entire screen to a view of the host In a window view you have quick access to File Transfer Text Chat and other LapLink features You can also switch You can view the host screen in two ways ee to other applications on your computer e In a window within LapLink the default To maximize the area in which you view and control the Asa full screen display hiding LapLink and the rest of host switch to a full screen view Your entire screen is now your Windows workspace devoted to controlling the host you do not have access to your own applications When you want to do something other than control the host switch back to the window view 82 To switch between window and full screen view e Press CTRL SHIFT F TIP In full screen you can also switch to a window from the copy of LapLink running on the host If LapLink is an icon Click it to restore it to a window Then click the icon representing your Remote Control window and click Guest Full Screen to clear the check mark TIP To make Remote Control alternate between full screen and icon bypassing the window view click Remote Control Options on the Options
149. ou make LapLink connections in the Connect Over LAN Network Connect Over LAN Network dialog box Un less you specify otherwise the list of available LapLink con nections appears automatically as soon as you are connected to the network If the list of connections does not appear automatically click the Connect button on the Link Bar and then click Network TIP To connect to another LapLink computer once a Dial Up Networking connection is established make sure that this box is checked in the Connect over Dial Up Networking dialog box After Connecting to the Network Choose a LapLink Connection Ensure that your computer is set up for network con nections Making connections to other LapLink computers through Dial Up Networking requires that your computer meet the re quirements for network connections in LapLink a network protocol must be installed your network ports must be en abled in LapLink and so on For more information about net work connections see page 159 NOTE To let other computers connect to your computer through Dial Up Networking you must change the security setup established during installation Run LapLink on both computers No connections are possible by Dial Up Networking or any other means unless LapLink is running on both computers You can connect to a computer running LapLink Gold or an other Windows based version of LapLink Verify that the computer has a network port enabled for the same kind of
150. prog l 84 You can make system keys work on your own computer the guest when you are working in a Remote Control win dow TIP Windows system keys except CTRL ALT DELETE always take effect on the host when you are using Remote Control in the full screen view TIP If you intend to control a remote computer using the keyboard exclusively without a mouse set the Windows system keys to execute on your computer the guest When you want the keys to execute on the remote com puter the host switch to the full screen view To execute Windows system keys on the guest 1 On the Options menu click Remote Control Options and then click the Guest tab 2 Click Execute on Guest 3 Click OK Remote Control shortcut keys LapLink offers two shortcut keys to change your view of a host screen Pressing CTRL SHIFT F switches between Customizing keyboard control full screen and window view of the host Pressing CTRL SHIFT S switches between scaled to fit and normal view See page 82 for more information You can change these default key combinations to certain other combinations To avoid interference with other LapLink and Windows shortcut keys you are limited in your choice of replacements To change the LapLink shortcut key combinations 1 On the Options menu click Remote Control Options 2 Onthe Guest tab click in one of these boxes e Full screen Toggle Changes the shortcut key that alternates between full
151. puter You can then close LapLink if you want TIP You can monitor the status of the printing document after it s been sent over a LapLink connection On the computer to which the printer is attached click the Win dows Start button point to Settings and click Printers Then double click the printer icon NOTE You can use Print Redirection over a LapLink con nection even when it is not one of the services currently open Print Redirection becomes available on demand Printing over a LapLink connection Choosing among several printers Normally Print Redirection sends documents to the printer that has been set up as the default printer on the connected computer If you send a print job from home to the office for example the printer designated as the default on the office computer automatically gets the job If there is only one printer set up on a computer that printer is always used If you want to use a printer other than the default you need to set up LapLink to prompt you with a list of available print ers whenever you print Change this setting on the com puter the printers are attached to not the computer with the document TIP If you re not in front of that computer you can still change this setting by remote controlling the computer To set up LapLink to prompt with a list of printers 1 On the computer the printers are attached to click Print Redirection Options on the Options menu 2 Click Prompt with
152. puters No connections are possible by CAPI 2 0 ISDN or any other means unless LapLink is running on both computers En sure that the version of LapLink running on that computer is compatible with CAPI 2 0 ISDN Check the security setup on the remote computer If you are denied the use of Remote Control or one of the other services while connected to another computer check the security setup on that computer You can gain access to services through Security Options menu Ensure that LapLink is set up to answer calls over CAPI 2 0 ISDN CAPI cannot answer an incoming call unless the Auto An swer option in LapLink is enabled In Port Setup Options menu click CAPI 2 0 ISDN Click Configure and then verify that the Enable box under Auto Answer is checked 166 If you are using ISDN in North America avoid using the LapLink CAPI 2 0 ISDN In North America ISDN doesn t usually include CAPI 2 0 but you can still use your ISDN device in LapLink If the device is set up as a Windows TAPI modem you can open a LapLink connection using Connect over Modem or Connect over Dial Up Networking Simply ensure that the device is enabled in LapLink Port Setup Options menu as a Win dows modem If your ISDN device is set with its own dialer use the dialer to log on to a network Then in LapLink use Connect Over LAN Network to connect to other computers running LapLink on that network Close some LapLink services to allow connections ove
153. r both channels Normally CAPI 2 0 ISDN hosts on which channel bonding is not enabled can handle incoming connections on both chan nels When only one connection is possible try closing ser vices on that connection Checklist for File Transfer Drop files directly on target folder The most common mistake in drag and drop is dropping files on the wrong target folder the folder to receive the files To help prevent this mistake open the target folder first the name of the folder now appears in the title bar Then open the source folder and select and drag the files until the mouse pointer rests on the open folder and the folder is high lighted As soon as you release the mouse button you re ceive a confirmation dialog box showing among other things the target you just dropped on Check the target and change it if necessary TIP To ensure that files are copied press CTRL while drag ging To ensure that files are moved press SHIFT while dragging TIP If you are copying an entire folder rather than files within a folder drop the folder on the target one level higher than where you want the files to appear this may be another folder or a drive letter Assume that you want to update your Letters folder on your desktop computer with your Letters folder from your laptop and the Letters folder appears at the highest level of folders on drive C Drag the folder from the laptop to the desktop and drop it on drive let ter C
154. r for use with an older version of LapLink using USB network drivers you may experience problems connecting Contact LapLink technical support for 163 assistance Visit www laplink com support for more informa tion Serial cable connections lower the speed of a serial port In Port Setup Options menu click the COM port to which the cable is attached Click Configure In the Port Speed box click 57600 Repeat this procedure on the other computer If you still can t connect repeat the procedure lowering the speed one step at a time until you can connect Restart the computer If all else fails remove the cable from both computers and restart the computers Reattach the cable and try the con nection again Improving parallel cable performance in Windows 95 and Windows 98 There are three drivers you can use in LapLink for parallel ports the LapLink Enhanced driver the default the LapLink 164 Standard driver and a Windows driver The LapLink En hanced driver is preferable when you alternate between par allel communications and other types of communications you can leave the parallel port enabled without experiencing any degradation of performance The Windows driver on the other hand generally provides better performance for parallel connections use the Windows driver if you intend to use parallel connections exclusively If you then want to switch to modem or some other type of communication be sure to d
155. re that channel bonding is also enabled on the computer you will connect to 6 Customize the Timeout options as necessary The Callback Timeout Callback Delay and Redial Delay settings are specified in seconds 7 Click OK Answering calls By default LapLink is set up to answer all incoming CAPI 2 0 ISDN calls on both channels You can modify this so that it does not answer any of these calls or it answers calls to just one of the channels TIP If you dont want LapLink to answer any incoming calls clear the Enable box under Auto Answer then make sure that the Accept Calls Only on the Following Numbers box is blank TIP When typing the number to accept calls to use only numerals avoid characters like dashes parentheses slants and periods When typing more than one number use a semicolon to separate them Channel bonding CAPI 2 0 ISDN provides two channels that can be used for LapLink communications Each channel has a transmission speed of 64 Kbps By combining bonding these chan nels the transmission rate can double to 128 Kbps By default LapLink does not use channel bonding even when both channels are available This setting keeps trans mission costs to a minimum for users who pay additional fees for each channel connection For faster transmissions enable channel bonding When both channels are available LapLink can then transmit at speeds up to 128 Kbps TIP Be sure to enable channel bonding on
156. revent the loss of information added to the clipboard from the remote computer during Remote Control paste the information before disconnecting 96 If you are controlling several host computers information in the clipboard on your computer is available to any of them If you want to transfer clipboard information from one com puter to another however you must first paste the informa tion into a document on your guest computer then paste it into a document on another remote computer Disabling clipboard sharing By default clipboard sharing is available during Remote Control sessions unless you disable it To disable clipboard sharing 1 Open a Remote Control connection to another com puter 2 On the Edit menu click Link Clipboards to clear the check mark If there is data in the common clipboard that hasn t been transferred completely you are asked whether to com plete the transfer TIP To enable clipboard sharing again repeat the proce dure to restore the check mark to Link Clipboards Only data placed in the clipboard after you enable this option can be shared with other computers Customizing Remote Control performance Customizing Remote Control performance As a guest you can change several Remote Control settings either to speed up performance or to enhance your view of the host screen When speed is your priority change the settings to enhance performance When you want the best view of the host s
157. rform the synchronization After working on the files on either or both of the computers run the saved agent to reconnect and update the older copies of the files automatically You can run an agent by double clicking its shortcut icon or by scheduling it to run unattended Xchange Agent automatically copies the newer versions of all files regardless of which computer they are on Files that have no match are copied onto the computer that lacks them Xchange Agent simplifies the repetitive process of keeping two computers often a laptop and a desktop in sync Whether your most recent work appears on one or both of the computers Xchange Agent transfers files so that both have only the newer copies of your files Xchange Agent automates the process of opening connec tions selecting the pairs of folders to be synchronized set 120 In the end files in the synchronized folders are identical ting the appropriate options initiating the exchange and disconnecting To prevent unwanted results you can pre view beforehand NOTE Xchange Agent is also useful for local synchroniza tions as when you keep files on your desktop in sync with files on a local network Creating an Xchange Agent Open a LapLink connection by modem network or any other means to the computer with which you want to exchange files Then use the Xchange Agent wizard to create your own Xchange Agent e From the hierarchy of folders displayed
158. river that does not allow you to change the port in this way You may want to contact the printer manufacturer to see if an updated driver is available 173 Checklist for Text Chat Press ENTER to send your message Type your message in the lower part of the Text Chat win dow In some cases you may have to click in the lower part of the window before you can begin typing To send your message to the remote computer press ENTER TIP To begin a new paragraph press CTRL ENTER Open a Text Chat window after connecting If you are connected to more than one computer be sure to specify which computer you want to use Text Chat with Click the name of the computer on the Window menu Then click the Open Text Chat button on the Shortcut bar or Open Text Chat on the Window menu Make Text Chat available to other computers If you are denied the use of Text Chat or one of the other ser vices while connected to another computer check the secu rity setup on that computer You can gain access to services through Security Options menu Save your Text Chat conversation from time to time As a Text Chat conversation grows in length the most recent messages begin to replace the earliest This starts to hap pen when the conversation exceeds 32 000 characters If you intend to save a lengthy conversation begin saving be 174 fore this limit is reached To save a conversation click in the upper part of the Text Chat window Clic
159. ronizing folders with SmartXchange CAUTION SmartXchange is a tool for exchanging files between folders It does not merge the contents of files If you need to merge databases schedules or other shared files see the documentation for the program in which they were created TIP If you synchronize the same folders on a routine basis consider using Xchange Agent instead of SmartxX change Xchange Agent automates the process of open ing connections selecting the pairs of folders to be synchronized setting the appropriate options initiating the exchange and disconnecting For more information see page 120 TIP Any files that you intentionally delete on one com puter will be automatically replaced by two way synchroni zation If you wish to use a two way transfer you must manually delete the files in question on both computers before running the SmartXchange For more information on deleting data see page 112 To use SmartXchange to synchronize folders 1 On the eft side of each File Transfer window click the folder not an entire drive containing the files you want to exchange NOTE LapLink cannot synchronize an entire drive the folders containing the Windows operating system or any other data that is locked in use NOTE To verify which folder is open look at the title bar at the top of the File Transfer window 2 Onthe SyncTools menu click SmartXchange Or click the Sync button on the toolbar near the top of th
160. s But IP addresses can be hard to determine and they often change If you dial in to an Internet service provider for example your computer may be assigned a different IP address each time you go online So how do you make your computer available to other LapLink computers on the Internet You have your e mail 26 connections are more easily established by the use of easy to remember names or addresses To make your computer available to other LapLink computers on the Internet publish its address through an ILS Internet Locator Service directory server LapLink users who know this address can then locate your computer on the Internet and open connections from anywhere in the world LapLink maintains the LapLink ILS server as a free service to our users General Advanced Internet directory server Internet address Hint An e mail address i suggested or any unique address that no one else is likely to use e T Specity options for connecting over the Intermet using an Options If When manually publishing my address show confirmation T Automatically publish my address when l m connected Directoy server f Use 4 LapLink directory server Jils laplink com C Use this ILS director server pee see eseee ees Peres Peete GEIEN Fane FEAE To allow other LapLink computers to connect to a computer on the Inter net set up LapLink to have the com puter s address published through the LapLink ILS
161. s you operate much as you would in the office You re using LapLink Gold In particular you re using Remote Control one of the LapLink Gold services to operate your office computer from home On your home monitor you see what you would have seen had you commuted to work and you operate your e mail program as you would have from the office You can even set up LapLink Gold to print to your home printer for those messages you ll review later Forget to get the latest copy of a file before leaving the office Use File Transfer another LapLink Gold service and drag the file from the folder on the office network to its loca tion on your hard drive at home Since you re updating a file already on your home computer the file is transferred almost before you know it In fact LapLink Gold merely updates the file transferring only the parts that have changed Use Remote Control to start a network application and access the company s huge product database Just as you thought customers ordered more blue widgets last month 6 than during the previous two months combined More grist for the quarterly report you re working on A final check of your e mail confirms your suspicions It s off to Chicago tomorrow for a two day business trip Suppose you re on a business trip Settling into your hotel room you notice the card on the desk offering internet connectivity That s all you need to know all you have to do now is use the
162. s and Folders to the Recycle Bin 109 Synchronizing folders with SmartXchange Use SmartXchange to synchronize two folders in a two way exchange of files You can limit the scope of the operation by including only the files already in both folders You can also use SmartXchange to update a backup folder quickly In either case older files are overwritten but no files are deleted are identical Synchronizing folders If you have ever copied files back and forth between com puters so that they share the latest files you have synchro nized Unlike the usual copy operation synchronization works in two directions from one folder to the other and back again NOTE With SmartXchange you determine the items to be copied by selecting the folder containing the items not by 110 In SmartXchange Files are copied when they are in one folder but not the other Files are overwritten when there are newer copies in the other folder Files are not copied when there are identical copies in both folders After SmartXchange the two folders r J a selecting the items themselves Select the folder on the left side of a File Transfer window With SmartXchange you can accomplish this in one opera tion one folder at a time You can increase the scope of the operation by including subfolders within the folder You can limit its scope by exchanging only the files that are on both folders already synch
163. s not open automatically click Port Setup on the Options menu and verify that the appro priate COM port is enabled for wireless communications To manually connect to another computer by wireless 1 Click the Connect Over button on the LinkBar and then click Wireless 2 Inthe Connection list click the name of the computer you want to connect to 3 Under Services check the services you want to use such as File Transfer and Remote Control Connecting by wireless 4 Click OK TIP To turn Autoconnect off select the Options menu and click Connect Options On the Connect tab clear the Enable Autoconnect box TIP Using infrared devices The infrared devices you use in LapLink must first be set up in Windows The Windows infrared driver supports a variety of built in devices including fast infrared devices as well as adapters connected to serial ports If the driver is not installed on your computer you can download it from the Microsoft site on the Internet TIP When you install the infrared driver specify any COM port from COM1 to COMO as the redirected port In LapLink click Port Setup Options menu and enable the same redirected port for wireless communications 39 Connecting over CAPI 2 0 ISDN CAPI 2 0 ISDN lines are available to your computer and the computer you are connecting to and if both computers are set up for CAPI 2 0 ISDN communications you can open a high speed connection and use R
164. s the easiest and most flexible in the traditional LapLink to Laplink way but from any device Internet connections They are the easiest because they with which you can browse the Internet including cell maintain security without the need to wrestle with firewalls phones PDAs and public access computers like those They are the most flexible because you can connect not just found in libraries and Internet caf s LL LapLink Gold Corporate MRKTGTECHWRITER Remote Control zinixj You can use LapLink Everywhere connections for traditional File Edit Connect Session Yiew SyncTools Options Window Help 3 LapLink to LapLink connections Fi Connect over v aa 3 4 C MRKTGTECHWRITER Remote Control Y A Inbox Microsoft Outlook File Edit View Favorites Tools Actions Help S ew 8 BS X Co Reply Ay Reply to All GE Forward A Send Receive Find Sq Organize IA NY LapLink Shortcut i aplink Shortcuts Or you can connect from any Internet browser without using LapLink at all iS File Transter amp amp Xchange Agent Remote Control Yahoo Microsoft Internet Explorer e LapLink Multiple File Transfer Microsoft Internet Explorer File Edit view Favorites Tools Help gt Voice Chat H Google 7 B search Web aMultiple File Transfer DPDPDPDOPDE G E digs wv ine 4 gt j wy JE l My Local
165. screen and window view e Scaling Toggle Changes the shortcut key that alternates between scaled to fit and normal view 3 Change to any of the following key combinations where n is a number or a letter SHIFT ALT n CTRL SHIFT n CTRL ALT n CTRL SHIFT ALT n 85 Disabling the host keyboard and mouse and blanking its screen Pin a guest computer you can ensure privacy and prevent interruptions at the host by disabling its keyboard and mouse and blanking its screen To perform any of these locking operations from the guest click the appropriate command on the Session menu On the host you must allow locking by changing the default security setup Log in List Privileges 3 E 2 x General Folder Security Modem Callback ae Specity the allowed user privileges On the host Allow users to blank User information the screen and disable the keyboard Log in Name and mouse when you grant them Password o S access through the Log in List Services W File Transfer W Remote Control Print Redirection Test Chat Yoice Chat Firewall On the guest Blank the host screen and disable its keyboard and mouse through the Session menu Locking Blank Screen W Disable Mouse Defaults IK Cancel Apply Help Configuring a host for locking your permission and locking privileges you grant cannot be You can configure a host to determine who can lock it and changed during a Remote Control s
166. so must be configured as full duplex in order for you to talk in full duplex NOTE Over slower connections you may not be able to use full duplex because of the lower bandwidth of the con nection 147 Improving Voice Chat performance 148 To improve Voice Chat performance click the Levels tab in the Voice Chat Options dialog box and then configure the microphone and speaker levels and specify information about your environment Voice Chat Uptions General Levels Advanced For the best Voice Chat performance set your speaker SPY microphone and environment levels below Set speaker level Click the Play Speech button to play a short speech test While it s playing adjust the slider to a comfortable level Set microphone level Click the Record button to start the Windows Sound Recorder Using the Sound Recorder record a few seconds of speech and then play it back If you have trouble hearing what you recorded increase the microphone level by moving the slider towards High Record Low High Set environment level Click the Setup button to configure background noise and speech levels for pour environment to be used in Automatic mode Setup Quiet L Noisy If you have already used a program that records and plays sound in Windows you probably do not have to change set tings for your speakers and microphone before using Voice Chat For exceptions see online help Use t
167. specify global preferences for these options click File Transfer Options on the Options menu then click the Filter tab Whenever you confirm a copy or move operation you can change the settings for that operation File Transfer Options pgr Copy Move Delete Filter Performance Display Set global options on the Filter tab of File Transfer Options When copying or moving verify the settings before clicking OK to continue zA Limit the files or subfolders included in file transfer operations File Co py Newer and Existing Files PITRE SPO IS EIST T ENS ES SLS EIS ES ESTHET SEO EEE EES ES EIS ES SESE ESET SISOS SESE ESTE Transfer only if files are already on target Subfolders When you select a folder it may contain subfolders Choose the way subfolders inside folders are included I Include subfolders in copies V Include subfolders in SmarlX lt change Hint Set the options the way you most frequently use them When you start an operation you can change these options during confirmation Defaults There are three File Transfer options that determine which files are transferred and which are overwritten e Transfer Only If Files Are Newer 108 K OK to copy selected fles and folders From Reepicheep 1 C My Documents To Computer RU Folder C AcrobatReader HELP Options MV Transfer only if files are newer F Transfer only if files are already on target MV Include subfolders M Show
168. ss of the host machine in order to connect 5 Click the Services tab Choose the services you want to enable when you connect to this computer 6 Click OK to save this Address Book entry Click the Connect button to connect to this computer directly from the Address Book 21 Finding a TCP IP address of the host computer To find out a computer s TCP IP address in Windows 95 or Windows 98 or Windows ME 1 On the Options menu click Port Setup 2 Click TCP IP Network in the Ports list and then click the Configure button 3 The TCP IP address appears in the IP Address box To find out a computer s TCP IP address in Windows NT 2000 XP or 2003 1 Click the Windows Start button point to Programs Accessories and click Command Prompt 22 2 Type IPCONFIG and press ENTER The TCP IP address for that computer appears in the IP Address line Filtering the list of available network computers You can display the name of a particular computer in the Connect Over LAN Network dialog box by typing all or part of the name in the Computer Name Filter box then click Refresh List To display the names of all available computers again click the arrow next to the Computer Name Filter box click All Computers and then click Refresh List Connecting over the Internet using an ILS Connecting over the Internet using an ILS Connect to the Internet using an ILS Internet locator service directory server and you c
169. ssword Click the Button below to add users and user privileges Log in List C Anvbody Public System Anybody can connect to your computer without needing to type Username or password Click the button below to specify which Services and security options are allowed Public Privileges The safest way to allow incoming connections is to set up password protection by creating entries in the Log in List If you will be the only person to connect to this computer make a single Log in List entry and grant yourself whatever 64 General Folder Secunty Modem Callback Create an entry in Only Protected your Log in List for System and then the remote user click the Log in List l button Log in List Privileges A Specify the allowed user privileges User information m m Log in Hame Password Services I File Transfer M Text Chat M Print Redirection E Surf Up Remote Control W Voice Chat M Firewall privileges you want For other users create separate entries for each user or group of users according to privileges granted To set up password protected access to your com puter 1 Click the Security button on the LinkBar 2 On the General tab click Log in List Only Protected System 3 Click the Log in List button and then click the Add button 4 On the General tab type the log in name and the password the user must provide to make a connection to your computer
170. st computer NOTE LapLink Secure VNC is an additional service to LapLink Everywhere with an additional subscription fee Connecting from another LapLink computer over LapLink Everywhere To connect over LapLink Everywhere to another com puter running LapLink Gold 1 Click the Connect Over button on the Linkbar and then click Connect over LapLink Everywhere Internet 2 Type the user name and password set up for your LapLink Everywhere account 3 All LapLink Everywhere hosts associated with that account will appear in a list showing their current availability 4 Choose the correct host computer and click OK 5 Depending on the security settings on the host you may be asked for the LapLink Gold username and password Sup ply whatever is required by the LapLink Gold security setup on the host computer See Allowing incoming connections Connecting from any Internet browser You can connect to the host computer from almost any device equipped to browse the Internet from another PC or a Mac to a PDA or an Internet telephone The chief require ment is that the device must be set up to allow cookies Connecting Over the Internet Using Laplink Everywhere To connect to LapLink Everywhere from an Internet browser 1 Log on to www MyLapLink com 2 Type the user name and password set up for your LapLink Everywhere account 3 Click the Login button 4 LapLink Everywhere features are not the same oas those offered
171. stalled Avoid changing the color depth or display properties of a host From the guest avoid changing the number of colors dis played on the host while you re connected to it using Remote Control Also avoid changing the Refresh Frequency and other settings in the host s Display Properties while connect ed To safely change these properties you should be seated at the host and fully informed of the capabilities of its monitor Incorrect settings can damage a monitor Use a special key combination to log on to a Windows NT Windows 2000 XP or 2003 host When you restart a Windows NT host you must press CTRL ALT DELETE to log on to Windows again You can accomplish this from the guest by pressing a special key combination specified on the host Pressing CTRL ALT DELETE on the guest affects the guest not the host To specify a key combination for use on the guest start LapLink on the host and click Remote Control Options Options menu On the Host tab type the key combination in this box Send CTRL ALT DELETE to This Computer When a Guest Presses This Key Combination 171 TIP The easiest way to send a CTRL ALT DEL to the host machine is to 1 Establish a Remote Control session with the host machine 2 Click on the Session menu and select Send CTRL ALT DEL to Host Do not install other remote control products and LapLink on the same computer Because of possible incompatibilities avoid installing LapLink Gold a
172. statistics when complete e Include Subfolders in Copies OK Cancel Me Help e Transfer Only If Files Are Already on Target The first two options are in effect until you change them Setting File Transfer options for the results you want To change your global preferences for File Transfer options e On the Options menu click File Transfer Options Click the Filter tab and then check the appropriate boxes When you transfer files you can tailor these options for that operation before giving your confirmation NOTE Before transferring files between computers ensure that their clocks are reasonably in sync If they are not files that appear to be older may actually be newer and you could lose your most recent work Protecting newer copies of files One of the options Transfer Only If Files Are Newer is designed to preserve files that represent your most recent work It is also useful for speeding up file transfers files that do not need to be updated are excluded from the operation When the box is checked Transfer Only If Files Are Newer ensures that files are not overwritten by older copies of those files Files not already on the target will be copied anyway When the box is cleared files are overwritten with out regard to their dates and times Including or excluding subfolders One of the options Include Subfolders in Copies is designed for copying a hierarchy of folders and subfolders and
173. t Allow users to reboot the computer in Remote Control Options On the guest Reboot the host on the Session menu Rebooting the host from the guest To reboot the host from the guest during Remote Con trol From a guest computer you may want to restart a host to put into effect changes you have made on that computer Or On the Session menu click Reboot Host you may want to restart a host computer to ensure that no If Reboot Host is dimmed on the Session menu the host one else can call in after you disconnect has not set the option to allow rebooting by a guest 88 Logging onto Windows NT Windows 2000 XP or 2003 from the guest You must always press CTRL ALT DELETE before you can log on to Windows To send CTRL ALT DELETE to the host do one of these e Press the key combination specified for this purpose on the host By default CTRL SHIFT D e On the host s Session menu click Send CTRL ALT DELETE to the Host e Click the Remote Control icon at the bottom of the host s LapLink workplace and then click Feed CTRL ALT DELETE Configuring the host for rebooting You must configure a host to allow any guest to restart it during a Remote Control session You can also require that the host be restarted whenever a Remote Control connec tion is interrupted To configure a host computer for rebooting e On the Host tab of Remote Control Options Options menu check either or both of these boxes e Allow G
174. t instead 6 Use the Sound Recorder to record and play back a few sec onds of speech Improving Voice Chat performance 7 Ifyou could not hear what you recorded move the Micro phone Level slider towards High and try using the Sound Recorder again 8 Under Set Environment Level click the Setup button The Environment Setup wizard begins and you re asked to record a few seconds of background noise and a few sec onds of speech Setting the environment level helps avoid transmitting sound that is not speech It is recommended that you use the Setup button and not the slider to adjust this level Improving quality over a fast connection Voice Chat works best over a fast connection If you use Voice Chat over a network or other fast connection you might be able to improve the Voice Chat sound quality To improve Voice Chat performance over a fast connec tion 1 On the Options menu click Voice Chat Options 2 On the Advanced tab change Transmission Quality to Medium or High Be sure to reset this option to Low when you use a modem or other slow connection CAUTION When you have a slow connection using Medium or High may cause problems with your connec tion It is recommended that you set up your environment level every time you change the transmission quality 149 Using Manual conversation mode Lle Voice Chat s Manual conversation mode if you re having problems using Voice Chat or you want additional
175. t Settings Ports Type LapLink port s Windows Modems Enabled IPX Network Enabled TCPAP Network Enabled CAPI ISDN Enabled Auto Answer COM1 Cable Disabled T Enable COM2 Cable Disabled faa Accept calls only on the following numbers Type ISDN 7 v Defaults Hint Leave this blank if you want LapLink to answer all incoming ISDN connections If filled in LapLink only answers the listed Help Current Port Status numbers Separate multiple phone numbers with a semicolon CAPI ISDN Enabled Auto answer c Channel Bonding Disabled No active connections ee CAPI 2 0 ISDN Configuration F ga Change the options for your CAPI 2 0 ISDN adapter Channel Bonding Enable Timeouts Callback Timeout i Redial Attempts 99 Callback Delay fi 0 Redial Delay 30 42 Changing CAPI 2 0 ISDN performance in LapLink To change CAPI 2 0 ISDN performance in LapLink 1 On the Options menu click Port Setup 2 Under Port Settings click CAPI 3 Click the Configure button 4 If you do not want LapLink to answer any incoming CAPI 2 0 ISDN calls clear the Enable box under Auto Answer To answer calls to only one number type the number in this box Accept Calls Only on the Following Numbers 5 Ifyou want to combine the two CAPI 2 0 ISDN channels for faster connections check the Enable box under Channel Bonding Be su
176. t the computer On the other hand you may want to join the guest as an observer or an active participant Opening a Remote Control window On a guest you can open a Remote Control window at the time you connect to the host Or you can open one some time after the connection is made Because LapLink sup 78 ports multiple connections the guest can maintain several Remote Control windows one for each host computer To open a Remote Control window while connecting e Click the Connect Over button on the LinkBar and then click Modem Network or some other means of con necting Under Services check the Remote Control box For more information about connecting to other computers see How can connect to other comput ers To open a Remote Control window after opening a con nection e Click the Open Remote Control button on LapLink Gold Corporate s left shortcut bar Or click Open Remote Control on the Window menu e If you have more than one connection select a window for the desired connection before clicking the Open Remote Control button What you see The host screen appears on your screen as a window within LapLink The name of the host computer appears in the window s title bar You can move resize minimize or maxi mize the window as you would any other window Use the scroll bars to view other parts of the host screen Hosting a Remote Control session Fo Remote Control to take place the host nee
177. te a Dial Up Networking connection 1 Click the Connect Over button on the LinkBar and then click Dial Up Networking Click the New Connection button and follow the instructions on your screen This launches Windows Make A New Con nection wizard Alternatively LapLink Gold Corporate can use any existing dial up connection available to Windows Connecting to a network computer using Dial Up Networking To use Dial Up Networking to connect to a network computer 1 8 Click the Connect Over button on the LinkBar and then click Dial Up Networking In the list of connections click the connection to your RAS server Ensure that this box is checked After Dialing Connect to a Computer on a Network Click the Dial button When prompted type the user name and password required by the dial up server If your user name or pass word fail contact your network administrator for assistance with logging on to the RAS server In the Connect Over LAN Network dialog box click the name of the computer you want to connect to If the computer is not listed and you are attempting to connect over a TCP IP network click the TCP IP Addresses tab Then do either of the following eIn the Connections list click the name of the computer you want to connect to eUnder TCP IP Name or Address type the IP address of the computer Under Services verify that the services you want to use are checked Click OK 37 Conn
178. ter requires a name and password cre ate an Address Book entry and include the name and pass word required by that computer LapLink can then send this information and connect automatically Turn off the LapLink callback feature If the remote computer requires or requests a callback be fore opening a modem connection the agent cannot run On the remote computer turn off the callback feature Click the security button on the LinkBar On the Log in List tab click the name of the guest computer and then click Edit Under Modem Callback click None Avoid moving or deleting agent files for which you have created shortcut icons If you have moved or deleted the Xchange Agent file the shortcut icon can no longer run the agent Create the agent again You can reuse the shortcut icon by saving the new file inthe same location with the same name as the original file Or you can create a shortcut icon for the new agent file Create a filter to synchronize a single file Xchange Agent always synchronizes by folder pairs but you can create a filter so that only one file within a folder pair is synchronized Open the agent in Xchange Agent and click the folder pair On the Edit menu click Set Filter and then click New After typing a description for the filter type the complete name of the file including its extension To add more than one file name type a semicolon and then the next file name Click OK Click the filter s name in the A
179. the LapLink Scheduler 1 From within LapLink or Xchange Agent open the agent 2 On the File menu click Schedule The Schedule wizard begins 3 Give aname to the schedule file 4 Fill out the schedule by specifying the time and frequency TIP To create another schedule for the same agent repeat the above procedure and assign a different name to the schedule file TIP To change how an Xchange agent is scheduled access it throught the LapLink scheduler icon which appears at the right end of the Windows taskbar To run a scheduled agent e Leave your Windows operating system and your scheduler running Running an agent unattended A scheduled agent runs without preview even if you have specified preview on the Run Options tab of Properties When conflicts are encountered they are ignored neither file is copied If you prefer to have the newer file in each conflict copied over the older one click Properties on the File menu On the Run Options tab click this option Run Unattended without Preview or Confirmations Then click this option Copy the Newer File over the Older 1 TIP To ensure that an agent runs and synchronizes as scheduled the agent should originally be created while connected to the host via an Address Book entry This stores the log in name and password required by the remote computer to open the connection 1 For more information about resolving conflicts see page 126 133 8 Using Print Redir
180. til a serial port is enabled for wireless connections in LapLink In Port Setup Options menu click the COM port to which the wireless device is at tached Click Wireless in the Type box and then check the Enable Port box Ensure that Autoconnect is turned on Autoconnect opens wireless connections for you automati cally To ensure that Autoconnect is in effect click Connect Options Options menu and verify that this box is checked Enable Autoconnect Below the option verify that the servic es you want to use are also checked Run LapLink on both computers No connections are possible by wireless or any other means unless LapLink is running on both computers You can con nect to a computer running LapLink Gold or another Win dows based version of LapLink Check the cable if any If you have an external wireless device make sure that its cable is securely attached to the proper port Lower the speed of the ports If you are using wireless devices without the Windows infra red driver try lowering the port speeds on both computers In Port Setup Options menu click the COM port to which the wireless device is attached Click Configure and then click 57600 in the Port Speed box Repeat this procedure on the other computer If you still can t connect repeat the pro cedure lowering the speed one step at a time 165 Checklist for CAPI 2 0 ISDN connections Run CAPI compatible versions of LapLink on both com
181. ting Exporting is explained in detail later in this chapter 51 The Button Bar The Address Book button bar is the control panel for much of the user function in the Address Book button Bil Address book E 7 I Create a list of computers you want to connect to EER Mote Right click on a folder or entry to select more options 1 1 Users ae Favorites Aaron Ch A tecoal 322745 4 O M Usa fsan Chun ecgal32245 a Connect S E Global 2 be Business Edit EE Address Book E EJ International H0 Miscellaneous Delete l Personal E Remote Sites Button Bar ___find EME Local Setup Global pe Dg Business International H0 Miscellaneous E Office Personal Computer tecqals2245 a Services Bemote Control File Transfer 52 Below 1s a brief description of the function of each Close Exits the user from the Address Book Connect Connects you to the selected user Add Brings up the Add User screen Edit Allows you to edit a selected user Delete Deletes the selected user Find Bringsup a Search interface for finding users Setup Global Allows for the importing and exporting of a global database Adding an Address Book Entry General Tab Adding an Address Book Entry General Tab meat Reet a Add Address Book Entry xX General Connection Services Fill in the information for the computer you are setting up Mote you
182. tle Notes allow you to describe the connection Some times a computer is a person s desktop sometimes it is a server These fields allow you to describe this computer connection more fully n Security information to send If you are connecting to a computer that requires you to log in and use a password enter these pieces of information here These fields are both case sensitive so make sure 54 the Log In Name and Password match exactly However only the password field is case sensitive Add To Favorites checkbox Checking this box will allow this entry to be viewed when clicking Favorites on the left Address Book pane Connection tab Connection tab The connection tab allows you to define how you want to connect to this computer LapLink Gold Corporate allows many connection options and these are discussed below Important Requirements Edit Address Book Entry E x NOTE LapLink Gold Corporate must be installed and running on both machines General Connection Services Please note that no connection is possible regardless of connection method unless Choose connection type and enter connection information LapLink Gold Corporate is running on both your computer and the computer to which i Computer N acze you are trying to connect Make certain Lomputer Name jAC12366 A LapLink Gold Corporate is set up on the host Connection ype Network Available Now computer before attempting to create a
183. u begin The trans mission of just one voice at a time is known as half duplex Talking to someone using Voice Chat Voice Chat conversations are always half duplex unless both sound cards are configured for full duplex The indica tor at the top of the Voice Chat window shows whether your current conversation is half duplex or full duplex Voice Chat provides an alternate method you can use to talk using Voice Chat known as Manual mode see page 150 Talking using half duplex When you are having a half duplex conversation refer to the stoplight icon in the lower right corner of the Voice Chat window to know when you can talk When the light is green or the text says Talk you can talk When the light is red or the text says Don t Talk you should wait until the other per son has finished talking TIP Saying over when you are finished talking may help facilitate conversation Notice that the stoplight icon is also available on the LapLink status bar so you can minimize the Voice Chat window and continue talking Configuring your sound card for full duplex Some sound cards can be reconfigured for full duplex merely by updating to new sound card driver software Con tact your sound card manufacturer to find out whether your sound card is capable of full duplex Updated sound card drivers are usually available on the manufacturer s website Remember that the sound card of the person you re talking to al
184. u have at their fingertips Sharing the Address Book provides your team access allowing them to trouble shoot first and call you last So you might actually get some sleep Staying in touch with the office Wether youre in a hotel on the road at home on a Saturday or with you laptop practically anywhere LapLink Gold Corporate lets you use whatever connection you have to get access to everything you need LapLink Gold Corporate supports connecting via modem a network a network server the Internet and more You determine how to connect by considering your office setup and what you want to accomplish when you are connected and LapLink Gold helps you to get it done Connecting to the office requires that your home computer be able to connect to other computers and LapLink Gold supports a variety of connection methods It must also be running LapLink Depending on the type of office netwrok and its firewall pro tection you can then make any or all of these kinds of con nections e To your office computer directly via modem e To your office computer through the office network VPN via the internet e To your office computer through the Internet Connecting directly to your office computer If your home computer is equipped with a modem or other internet connection you can connect to the office computer directly Leave LapLink Gold running when you leave the office and make sure you are connected either by modem or ot
185. uest to Reboot on Command Check this box to allow guests to restart the host using the Reboot Host command on their computers Rebooting and logging on to the host e Always Reboot When Guest Disconnects Check this box to require that the host be restarted whenever a guest breaks a con nection or the connection is broken accidentally Ensuring access to the host after a reboot At the same time you are configuring a host for rebooting you can configure it so that a guest can resume a LapLink connection after the host is rebooted You can do this by setting up LapLink to run whenever Windows is started To configure a host so that it automatically runs LapLink each time Windows is started e On the Advanced tab of Program Options Options menu check this box Always Start LapLink before Windows Logon Prompt Logging on to Windows NT When a Windows NT Win dows 2000 XP or 2003 host requires the user to press CTRL ALT DELETE at logon a guest can press a special key combination specified on the host To specify the key combination for CTRL ALT DELETE 1 On the Host tab of Remote Control Options Options menu change the key combination in this box Send CTRL ALT DELETE to this computer when a guest presses this key combination By default it is CTRL SHIFT D 2 Press one of the chosen key combinations 89 Taking Screen Shots Laplink now allows you to snap a screen shot from the host computer and save it to your
186. ult are viewed with Internet Explorer NOTE Internet Explorer 5 0 or higher must be in use in order to view PNG files Taking Screen Shots 2 xX Ti Save a target screen in a PHG formatted file Target screen l Save window Cancel Full screen t File name snapshot PNG Viewing a Screen Shot To review snapshots you ve taken click on the Session menu and select View Screen Shot This opens the View Screen Shot dialog where you can view thumbnail screens of your snapshots view them full screen and delete screenshots you no longer need You can view captured screens anytime whether connected or not Viewing a Screen Shot LE LapLink Gold Corporate 04394 1 ch iew Screen Shot File Connect Session View SyncTools Options Window Help m a View Screen Shot S ae Conne p E oy 5 View or delete the PNG formatted file taken by Screen Shot command Screen shots View Delete File Transfer E aso HE A Not Mounted C Documents and Settings LC Laplink Documentation Close Wud E Help change Agent Remote Control Highlight a thumb nail and click View to view captured screens 2 Voice Chat Select Sessions View Screen Shot to hie access previously captured screens E Print Redirection 4 objectis 192 4 MB Disk Free space 158 31 Views delete saved remote computer s screen images 00 50
187. upgraded may not be able to connect to your computer until you assign new passwords CAUTION By default security is not imposed on incoming connections over a cable or by wireless If you set up password protection for modem and network connections however you can extend that protection to cable and wire less connections as well On the Local Security tab check this box Enforce Security for Local Connections Setting up a public system If security is not an concern you can open your computer to any LapLink users Though you do not require that they type a password you can limit the services drives and fold ers they can access To allow access to your computer without password protection 1 Click the Security button on the LinkBar 2 On the General tab click Anybody Public System Then click the Public Privileges button 3 On the General tab check the services and locking privileges you want to grant 4 On the Folder Security tab deny access to drives and folders as you wish For more information see page 66 1 Versions before LapLink 2000 include LapLink Pro LapLink Tech and LapLink 7 5 or earlier 65 Denying access to certain drives and folders hen you open your computer to incoming connections you can specify whether all drives and folders or only certain ones are accessible to users who connect to your computer for File Transfer You can also grant different privileges to different users Log
188. ure that the host is accessible via web browser at www myla plink com Checklist for cable connections Important Different cable types are supported for differ ent versions of Windows Serial cable All versions of Windows Parallel cable Windows 95 98 ME USB cable Windows 98 ME 2000 XP and 2003 Ensure that Autoconnect is turned on Autoconnect opens cable connections for you automatically To ensure that Autoconnect is in effect click Connect Op tions Options menu On the Connect tab verify that this box is checked Enable Autoconnect Below the option ver ify that the services you want to use are also checked TIP If you have trouble maintaining a cable connection try disabling Autoconnect on one or both of the computers Run LapLink on both computers No connections are possible by cable or any other means unless LapLink is running on both computers You can con nect to a computer running LapLink Gold or another Win dows based version of LapLink For USB connections with the Gold USB 1 1 cable or the logear Smartlink 2 0 USB cable the other computer must be running LapLink Gold version 11 5 or higher Check the cable Make sure that each end of the cable is securely attached to the proper port check the port labels for proper identification Check a parallel cable for damaged pins Try reconnecting the cable to each port or even reversing the cable ends TIP Attach a yellow LapLink cable to paralle
189. vailable Filters list and then click Add TIP Preview the agent to see if the correct files are included in the synchronization 169 Use Preview to limit the files to be copied in the current synchronization While previewing an agent you can specify that certain pairs of files and folders will be omitted from the current synchro nization Click a pair of files or folders and then click the Skip Pair button on the toolbar Repeat this procedure for any oth er pairs you do not want synchronized Then before clos ing Preview or quitting Xchange Agent run the agent 170 TIP You can omit file and folder pairs only from the current synchronization To remove them from a future synchroni zation you must use Preview again Use Xchange Agent to overwrite not merge files Xchange Agent overwrites files Unless you specify other wise it copies the newer file to the other computer It does not merge files To merge databases and other shared files use the program in which the files were created Checklist for Remote Control Improve performance from the guest On the guest you may be able to speed up Remote Control connections by changing settings in Remote Control Op tions Options menu on your computer On the Perfor mance tab click the Best Performance option To further customize settings click the Settings button Your view of the host should be updated faster though you will now be viewing the host screen
190. window includes a walkie talkie button that you use to talk Using Manual conversation mode Talking in Manual mode Manual mode works differently depending on whether your conversation is full duplex or half duplex e When using half duplex you click the walkie talkie but ton once in order to talk While you re talking the other person cannot talk to you he or she sees a Don t Talk icon until you click the button again to release it The other person can then talk e When using full duplex you also click the walkie talkie button once in order to talk but you don t need to release it to allow the other person to talk since in full duplex you can both talk at the same time Therefore you can just leave the button down until you and the other person are finished talking since the other person can talk to you when your button is pressed 151 154 Introduction to troubleshooting 155 Checklist for modem connections 157 Checklist for Dial Up Networking connections 159 Checklist for network connections 161 Checklist for Internet connections 163 Checklist for cable connections 165 Checklist for wireless connections EY 16 6 Checklist for CAPI 2 0 ISDN connections OTrouble sho otin g 167 Checklist for File Transfer 169 Checklist for Xchange Agent 171 Checklist for Remote Control 173 Checklist for Print Redirection 174 Checklist for Text Chat 175 Checklist for Voice Chat 153 Introduction to troubl
191. y adding deleting and updating files on the target until they match those on the source After opening the target and the source folders click Clone Folder on the SyncTools menu Then choose whether to include or exclude subfolders Clone Folder replaces one folder the target with another the source The effect is the same as deleting everything on the target and copying everything from the source Cloning a folder adds and updates target files until they are identical to those on the source In addition it deletes any target file that has no counterpart on the source 112 Use Clone Folder to replace the con tents of one folder the target with the contents of another the source Clone Folder has the effect of eras ing the target and copying the entire Source CAUTION This is the ONLY File Transfer function of LapLink Gold Corporate that allows data dele tion Since this function cannot be undone consider carefully before using a Clone folder NOTE With Clone Folder you determine the items to be copied by selecting the folder containing the items not by selecting the items themselves Replacing one folder with another Clone Folder It s the deletion of files that makes Clone Folder useful par ticularly when you are maintaining a backup folder With the usual copy operation the backup folder over time accumu lates all the files you have deleted from the source With Clone Folder those unwanted files are
192. y settings from the Options 159 menu then choose Security To learn more about allowing connections go to chapter Allowing incoming connections IPX connections change the type of frame on both computers some IPX connections work better if the frame type for the IPX connection is preset rather than selected automatically 160 try setting the frame type to Ethernet 802 2 or Ethernet 802 3 This setting should be changed on both computers making a LapLink connection Network protocols are in stalled using the Networks option in the Windows Control Panel See Windows Help and documentation for informa tion on changing the frame type Checklist for Internet connections The computer you want to connect to must have its In ternet address published by an Internet directory and you must know what the address is Connect over Internet is designed for connecting to a com puter whose Internet address is published to the LapLink IILS server To set up the computer for this kind of connec tion click Internet Directory Options Options menu and type an e mail address or other unique identifier to be pub lished as the computer s Internet address Let other LapLink users connect by sharing the address with them TIP Set up Internet Directory Options to have the address published automatically Or publish the address yourself when you are online on the Connect menu click Publish My Internet Address TIP If you are c

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