Konexx Office Konnector User's Manual
Contents
1. 5 To hang up a modem or fax modem use your software s call termination feature or type ATHO and press Enter from direct connect mode OR To hang up a fax machine press its Stop button e The telephone handset is electronically disconnected when the modem goes off hook You must hang up your modem to restore use of your telephone handset me Some fax software takes a few moments to prepare a document before dialing This delay may cause a dial tone time out on many telephones To avoid the dial tone time out either convert the document to fax format before you prepare to send it or do not lift the handset from the telephone cradle until the software indicates that it is ready to dial Dialing data calls manually If the digital telephone connected to your KONEXX Office Konnector does not support autodialing use the following procedure to dial data calls manually 1 Prepare your computer to autodial a call 2 If your modem is configured to wait for a dial tone before dialing reconfigure the Dial command ATDT to ATX3DT number where e X tells your modem to dial without waiting for a dial tone DT specifies Touch Tone dialing number is the remote modem s telephone number e f you cannot edit the Dial command line add X3 to the modem initialization command string 3 Lift the telephone handset and listen for a dial tone Leave the handset out of the cradle DO NOT hang it up or you will terminate the call 4 Perfor2. KONEXX Office Konnector USER S GUIDE KONEXX Unlimited Systems Corporation Inc Congratulations Your KONEXX Office Konnector is the ideal product for executives sales people and others who need data communications in the office With your KONEXX Office Konnector you can connect your modem fax modem or fax machine to virtually any digital PBX multiline or hotel telephone in seconds Simply remove the coiled handset cord from the telephone base connect the KONEXX Office Konnector to your telephone then connect the handset with coiled cord attached and your communications device to the KONEXX Office Konnector Your KONEXX Office Konnector is fully compatible with V 90 modems and can support connection rates up to 33 600 bps It also provides the following additional features Compact lightweight design allows your KONEXX Office Konnector to go anywhere you go Operates from AC adapter Level switch lets you adjust signal levels for optimal performance Other KONEXX products KONEXX is your complete source for data communication connectivity We offer a full line of superior user friendly products to help you communicate quickly and consistently To obtain a brochure describing the finest data connectivity products available today please call 858 622 1400 between 7 30 am and 4 30 pm PST If you prefer you may fax requests 24 hours a day to 858 550 7330 or check our WEB site at http www konex
3. 3 Yes Phone Older 1or4 Yes 1 Freedom Phone Newer Phone Tadiran EKT 221 See Note Emerald 4 289 Coral amp II 4 289 Others See Note Telrad Model 816 Model 2464 Symphony Digital 818 Others TIE Meritore continued Onyx TC22 EX2260 Ultracom CX TIE Business Comm Datastar DCX Keyset 9 Toshiba EKT 2000 series EKT 2000 series EKT6000 series Perception Strata 1 amp 2 Key system Strata MANUFACTURER MODEL SWITCH AUTO SEE SETTING DIAL NOTE Digital 103 series 20r3 Yes Trillium Panther 2or3 1 amp 2 Talkto 616 2 1 amp 2 pve foo Key System MANUFACTURER MODEL SWITCH AUTO SEE SETTING DIAL NOTE Walker Marathon 1or4 Yes Poet 1 Yes 1 e f your telephone does not allow autodialing you can still communicate by dialing with the keypad on your telephone Refer to Chapter 4 for information on manual dialing NOTES 1 The KONEXX product may require a custom factory setting for this phone set If difficulties are encountered contact Technical Support 2 Sufficient data is not available as to whether the phone system will support autodialing with the KONEXX product 3 The KONEXX product will not support autodial on Model 7300 telephones 4 You may have to dial an outside access number such as a 9 on the telephone before autodialing 5 This telephone has nonstandard handset wiring and is not compatible with the KONEXX product 6 The KONEXX product requires the use of a
4. To obtain 33 600 bps connections the remote modem or fax modem must support V 34bis and the telephone line quality must be pristine along the entire length of the line Speakerphones Make sure the telephone handset is removed from the cradle until you finish exchanging data Hang up your modem or fax modem to reactivate the handset If the telephone has a speaker the speaker must be turned off Speakerphone operation disables the telephone handset jack that your KONEXX Office Konnector uses to transmit and receive data The handset must be removed from its cradle Princess and Trimline telephones Your KONEXX Office Konnector will not operate with Princess or Trimline telephones which have the keypad in the handset The electronics with which the KONEXX Office Konnector interacts are not accessible in these telephones Hanging up the modem Your KONEXX Office Konnector disconnects the telephone handset when your modem or fax modem is on line After data transactions or when autodialing voice calls use your communications software to hang up your modem so that the handset is reactivated You can either use the call termination feature in your communication software or type ATHO and press Enter from direct connect mode The manual that came with your software should describe how to hang up the modem If you are using contact management software you may need to push a key on the computer keyboard to disconnect the modem or fax modem
5. after the number is dialed No Dial Tone error message If you receive a No Dial Tone error message include the Hayes command ATX1 or ATX3 in your modem Dial command These commands tell your modem or fax modem to dial without first listening for a dial tone Some telephone systems such as Rolm do not use the standard dial tone and your modem or fax modem may not recognize the nonstandard tone as a dial tone This command is also useful when the system being used will not accept autodialing refer to Chapter 4 Table 3 1 on page 6 lists some telephones that do and do not support autodialing Autodialing Some telephone systems will not support autodialing the ability to have the modem fax dial the number of the system you are trying to connect with You can perform a simple test to find out if the phone system the KONEXX product is connected to will support autodialing The test is accurate for about 95 of the phone systems and is only viable in the United States The test is referred to as the dial tone time out test DTT and is performed as follows 1 Lift the telephone handset from cradle and access an outside line this may involve dialing a prefix such as a 9 on the telephone 2 Listen to the dial tone until it times out The dial tone should time out within 15 seconds 3 After expiration of the dial tone one of the following should be heard a Recorded Operator message this message will usually be If you d like
6. call us on the telephone which has the KONEXX product connected so that we may perform diagnostics on the same telephone You can also send questions and comments to our 24 hour fax line 858 550 7330 Our goal is to make you a satisfied customer Chapter 7 Specifications This chapter lists the operating and performance specifications Operating specifications Your KONEXX Office Konnector Provides an RJ 11 connection at the handset jack of the telephone Converts the 4 wire handset jack to a 2 wire RJ 11 jack Transforms the handset impedance to telephone line impedance and vice versa Transforms the handset signal levels to modem signal levels and vice versa Y Uses the Telephone Level switch to match the modem signal to the telephone being used This four position switch handles most telephones Performance specifications Your KONEXX Office Konnector Operates at data rates up to 33 6 Kbps kilobits per second Works with virtually all telephones that have a modular handset The handset must be out of the cradle
7. following to dial fax calls manually Prepare your fax modem or fax machine for sending Lift the telephone handset and listen for a dial tone Leave the handset out of the cradle DO NOT hang it up or you will terminate the call Press the Enter key on your computer keyboard if you are using a fax modem OR Press the Start button on your fax machine Use the telephone keypad to dial the remote fax telephone number When you finish return the handset to the cradle To hang up a fax modem use your software s call termination feature or type AT HO and press Enter from direct connect mode OR To hang up a fax machine press its Stop button The telephone handset is electronically disconnected when the fax modem goes off hook You must hang up your fax modem to restore use of your telephone handset Some fax software takes a few moments to prepare a document before dialing This delay may cause a dial tone time out on many telephones To avoid the dial tone time out either convert the document to fax format before you prepare to send it or do not lift the handset from the telephone cradle until the software indicates that it is ready to dial Chapter 5 Receiving data and faxes Chapter 5 describes the procedure for receiving data and faxes Receiving a data file When someone calls you to send a data file use the following procedure to answer the call and receive the file 1 If you will be using your communicat
8. to make a call please hang up and try again b Error Tone the error tone may sound like a fast busy signal a alternating high low tone or dead silence If the result of the DTT is the recorded operator message there is a 95 probability that the phone system will support autodialing with the KONEXX product If the result of the DTT is an error tone there is a 95 probability that the phone system will not support autodialing with the KONEXX product unless the phone system is programmed for direct trunk access Approximately 65 of the phone systems that require the dialing of a prefix such as a 9 or some other number to dial out of the building will require the prefix to be dialed manually using the keypad of the phone prior to having the modem fax dialing the rest of the number Calling Technical Support In the unlikely event you encounter a problem with your KONEXX Office Konnector and the tips in this chapter do not help you resolve the problem please call KONEXX s Technical Support Our knowledgeable Technical Support staff is available to answer your questions Monday through Friday 7 30 until 4 30 Pacific Standard Time The telephone number is 858 622 1400 Please have the following information available when you call so we can better assist you KONEXX model number Telephone manufacturer model name or number Modem or fax modem manufacturer model name or number Communication software used If possible
9. which vary from state to state FCC Requirements This device has been granted a registration number by the Federal Communications Commission FCC under Part 68 rules and regulations for direct connection to the telephone lines In order to comply with these FCC rules the following instructions must be carefully read and applicable portions followed completely These instructions must be supplied to the consumer 1 This equipment complies with Part 68 of the FCC rules A label located on the outside surface of this equipment contains among other information the FCC registration number and ringer equivalence number REN If requested this information must be provided to the telephone company 2 As indicated below the suitable jack USOC connecting arrangement for this equipment is shown If applicable the facility interface codes FIC and service order codes SOC are shown 3 The ringer equivalence number REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area 4 If this equipment causes harm to the telephone network the telephone
10. NUFACTURER MODEL SWITCH AUTO SEE SETTING DIAL NOTE System 75 System 85 Yes Comdial Digitech Yes Executech Yes Impact Yes MANUFACTURER MODEL SE AUTO SEE TTING DIAL NOTE N Ericcson MD110 See Executone Encore CX IDS 3 Model 228 See Notes Model 432 See Notes Key Systems 20r 3 Fujitsu Focus 196 See Note Others GAI Tronics Hitachi Digital Model 200 HCX 5000 Intecom IBX System or Intertel Hitech 123 2 MPK 2 Axxess Others Isoetec Key systems Digital PBX None Specified Omega III Lanier EKT 220 Elec Key 4 None Specified k E o o N Ff go R o oO MANUFACTURER Mitel Northern Telcom Northern Telcom continued Panasonic Phillips Siemens MODEL SWITCH AUTO SEE SETTING DIAL NOTE A ee S ESA es Superset SX 200 Determ II Determ III Determ V Electra Freedom Mark II Others ls re ls el Premier 3 NC 1648 Advantage Focus Logic One Meridian SL1 amp SL100 Meridian 100 Meridian 1 Norstar DR5 or DID Unity Vantage KXT23 5 DBS Others None 1or4 ES 2 amp 6 Specified Model 120 Model 240 Model 400 Model 600 Others See Notes Dyad Jr See Notes HCM 600 MANUFACTURER MODEL SWITCH AUTO SEE SETTING DIAL NOTE Jus a feel Siemens Hicom continued Digital 1 1 amp 2 Saturn Digit 260 See Note 5 MANUFACTURER MODEL Se AUTO SEE TTING DIAL NOTE Southwestern Bell Freedom
11. company will notify you in advance But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service 6 If trouble is experienced with this equipment please contact the service center for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you to remove the equipment from the network until the problem is resolved User repairs must not be made and doing so will void the warranty 7 This equipment cannot be used on coin service provided by the telephone company Connection to party line service is subject to state tariffs Contact your state public utilities commission for information If so required this device is hearing aid compatible EAC Table of Contents Chapter 1 Getting started 4 Unpacking 4 Preinstallation guidelines 4 Chapter 2 Installation 4 Connection procedures 4 Chapter 3 Telephone Level switch 5 Overview 5 Switch settings 6 Chapter 4 Sending data and faxes 10 Autodialing data and fax calls 10 Dial
12. eactivates the handset jack used to send and receive data TELEPHONE LEVEL SWITCH Set the Telephone Level switch for the telephone you are using refer to Chapter 3 SPEAKER CONTROL AND VOLUME The telephone handset is deactivated during dialing If you use a modem or fax modem you can use the command to enable the modem speaker and the command to set its volume You can then listen in on dialed calls to monitor their status Refer to your modem manual for information Chapter 2 Installation Chapter 2 describes installation procedures for your KONEXX Office Konnector Connection procedures To connect your KONEXX Office Konnector to a telephone refer to figure 2 1 page 5 1 Remove the spiral handset cord from the telephone handset jack on the telephone base unit and insert it into the KONEXX Office Konnector jack labeled HAND SET 2 Insert the KONEXX Office Konnector modular telephone cord which is permanently attached at one end to the KONEXX into the telephone handset jack on the telephone base unit 3 Connect a modular telephone cord from your modem fax modem or fax machine jack labeled Line or Wall to the KONEXX Office Konnector jack labeled DATA Connect the round end of the supplied AC adapter to the round connector next to the DATA jack and the other end to an AC outlet Your installation should resemble the one shown in Figure 2 1 PHONE JACK AT THE WALL PC or Macintosh Digital PBX or Multiline Pho
13. ice Konnector to a telephone that has a carbon microphone Older residential telephones and some hotel telephones use carbon microphones Setting 4 is the lowest level Setting 3 is the most common position it is used for electronic telephones If you set the Telephone Level switch too high you will hear feedback such as a buzz or loud squeal through the modem speaker when your modem is off hook If you hear feedback set the Telephone Level switch to the next lower setting using the sequence 2 3 1 4 until the feedback disappears For example if the Telephone Level switch is set to 2 and you hear feedback set it to 3 If you still hear feedback set it to 1 If feedback continues set it to 4 Switch settings Table 3 1 shows the Telephone Level switch settings to use for various telephone models If the telephone you want to use does not appear in Table 3 1 set the level as described in the previous section If feedback occurs for all four levels please contact Technical Support A Yes in the Auto dial column indicates that autodialing is supported with that telephone model The number in the SEE NOTE column refers to a note at the end of the table Table 3 1 Telephone Level Switch Settings MANUFACTURER MODEL SWITCH AUTO SEE SETTING DIAL NOTE None 3 Yes Definity Destiny Dimension G2 Horizon ISDN Infinity Legend AT amp T Merlin continued Merlin II Partner Spirit System 25 MA
14. ing data calls manually 11 Dialing fax calls manually 12 Chapter 5 Receiving data and faxes 12 Receiving a data file 12 Receiving a fax document 13 Chapter 6 Operating tips 13 Powering the KONEXX Office Konnector 13 Telephone Level switch 14 Tone dialing 14 V 90 connections 14 Speakerphones 14 Princess and Trimline telephones 14 Hanging up the modem 14 No Dial Tone error message 14 Autodialing 15 Calling Technical Support 15 Chapter 7 Specifications 16 Operating specification 16 Performance specifications 16 Chapter 1 Getting started Chapter 1 describes the items you should have received with your KONEXX Office Konnector and any additional items you may need Unpacking When you unpack your components make sure you have all of the following items and that none of the items is damaged One KONEXX Office Konnector One AC adapter If any items are missing or damaged contact your place of purchase immediately Preinstallation Guidelines Before installing your KONEXX Office Konnector observe the following guidelines CONNECTION Never connect the KONEXX Office Konnector directly to an analog or digital telephone line wall outlet Use the procedures in this User s Guide to avoid damaging your KONEXX Office Konnector DIALING Configure your modem fax modem or fax machine for Tone dialing SPEAKER PHONES If the attached telephone has speakerphone capability disable speakerphone operation This mode d
15. ion software s manual answer or manual receive command to answer the call skip to step 2 Otherwise place your modem into direct connect local terminal mode The manual that came with your communication software should explain this procedure When the telephone rings lift the telephone handset from the cradle Leave the handset out of the cradle DO NOT hang it up or you will terminate the call Use your communication software s manual answer or manual receive command to answer the call OR From direct connect mode type ATA and press Enter to have your modem answer the call At the end of the data transfer return the handset to the cradle To hang up use your communication software s call termination feature or type ATHO and press Enter from direct connect mode The telephone handset is electronically disconnected when the modem goes off hook You must hang up your modem to restore use of your telephone handset Receiving a fax document When someone calls you to send a fax document use the following procedure to answer the call and receive the document 1 When the telephone rings lift the telephone handset from the cradle Leave the handset out of the cradle DO NOT hang it up or you will terminate the call To use a fax modem use your fax software s manual answer or manual receive command to answer the call OR To use a fax machine press its Start button on the fax machine After you receive the document retur
16. m one of the following steps e If your modem does not look for a dial tone or if you added X3 use the telephone keypad to dial the remote modem s telephone number Then press Enter on your computer keyboard OR f your modem looks for a dial tone and your communication software prevents you from editing the Dial command line or initialization string press Enter on your computer keyboard Immediately after the modem finishes dialing use the telephone keypad to dial the Host number Either step should allow your modem to connect with the remote modem 5 To operate properly your modem must go off hook and dial even though you manually dialed the remote modem s telephone number Your modem does not have to dial the entire telephone number one digit is sufficient to complete the dialing process Perform the data transfer When you finish return the handset to the cradle To hang up use your communication software s call termination feature or type ATHO and press Enter from direct connect mode The telephone handset is electronically disconnected when the modem goes off hook You must hang up your modem to restore use of your telephone handset Dialing fax calls manually If the digital telephone connected to your KONEXX Office Konnector does not support autodialing use the following procedure to dial fax calls manually Es If your fax software supports a manual fax feature you can use that procedure instead of the
17. n the handset to the cradle To hang up a fax modem use your fax software s call termination feature OR To hang up a fax machine press its Stop button Chapter 6 Operating tips To ensure you get the most out of your KONEXX Office Konnector observe the operating tips in this chapter Powering the KONEXX Office Konnector Your KONEXX Office Konnector must have AC power to operate in Data Mode Use only the AC adapter supplied with your KONEXX Office Konnector Do not use an adapter for a different device Telephone Level switch Make sure the Telephone Level switch is set properly Otherwise you will hear buzzing or squelching feedback through the modem speaker when the modem is off hook which will adversely affect transmission and reception For information on using this switch refer to Chapter 3 Tone dialing Make sure your modem fax modem or fax machine is configured for Tone DTMF dialing Your KONEXX Office Konnector will not work with pulse rotary dialing The manual that came with your modem fax modem or fax machine should describe this procedure V 90 Connections The KONEXX Office Konnector provides a data communications interface between your modem and any PBX or multi line telephone It is compatible with V 90 modems and can support connection rates up to 33 600 bps Not everyone can get consistent connections at 33 6Kbps in fact V 34bis connections at 28 800 26 400 24 000 and 21 600 are common
18. ne oa CO Le a CH EH a oO m as O a FAX MODEM CH CH a gt S e O a o T kd E KE en e R HANDSET JACK ever D Office Konnector sl LA AC POWER RARA DL ELT AT THE WALL f 12V AC Adapter Diagram not to scale 5 Set the Telephone Level switch on the top of the KONEXX Office Konnector to 3 For more information see Chapter 3 6 Lift the telephone handset and listen for a dial tone If you do not hear the dial tone check your connections to ensure they match those shown in Figure 2 1 7 Return the handset to the cradle You can now exchange data and faxes and use the telephone handset to perform voice communications when your modem fax modem or fax machine is not in use Chapter 4 describes how to send data and faxes Chapter 5 describes how to receive data and faxes and Chapter 6 provides operating tips Chapter 3 Telephone Level switch This chapter describes the purpose of the Telephone Level switch and how to set it for optimal operation Overview The front of your KONEXX Office Konnector has a Telephone Level switch see Figure 3 1 This switch lets you set the signal level from your modem or fax to the telephone The Telephone Level switch can be set in any of four settings The setting you use depends on the signal level used by the telephone to which your KONEXX Office Konnector is connected Setting 2 is the highest level Use this setting if you connect your KONEXX Off
19. special adapter cable set This phone has nonstandard handset wiring Contact Technical Support 7 When autodialing the user must dial a number on the keypad of the telephone set to maintain the line 8 These phone systems may be able to be programmed to obtain a direct trunk access to enable autodialing Contact Technical Support for additional information 9 The KONEXX product requires a custom factory setting to work on these phones Contact Technical Support Chapter 4 Sending data and faxes You can send data and faxes by either automatically dialing autodialing a telephone number or manually dialing the number Autodialing data and fax calls To autodial calls the telephone and or your phone system connected to your KONEXX Office Konnector must support autodialing For a list of telephones that support autodialing refer to page 6 ve If your KONEXX Office Konnector is connected to a digital telephone that does not support autodialing use the manual dialing procedure on page 11 Prepare your modem fax modem or fax machine for sending Lift the telephone handset and listen for a dial tone Leave the handset out of the cradle DO NOT hang it up or you will terminate the call To make a connection using a modem or fax modem press the Enter key on your computer OR To make a connection using a fax machine press its Start button 4 Perform the data or fax transfer When you finish return the handset to the cradle
20. x com Warranty 2 YEAR LIMITED WARRANTY KONEXX warrants this product against all defects in material and workmanship under normal use for two years from the date of purchase This limited warranty applies to the original purchaser of this product only Customer s sole and exclusive remedy and KONEXX s liability in the event of a defect is expressly limited to correction of the defect by adjustment repair replacement or substitution at KONEXX s option This warranty does not cover and KONEXX is not responsible for damage caused by misuse neglect fire lightning electrostatic discharge or modification of this product or damage resulting from the use of this product with hardware not specifically recommended by KONEXX If a defect should occur contact Technical Support for an RMA number No product shall be accepted back for warranty repair without an RMA number Except as specifically provided herein there are no other warranties expressed or implied including but not limited to any implied warranties of merchantability or fitness for a particular purpose and in no event shall KONEXX be liable for indirect incidental consequential or other similar damages arising out of any breach of this warranty or otherwise Some states do not allow the exclusion or limitation of incidental or consequential damages so the above exclusion or limitation may not apply to you This warranty gives you specific legal rights and you may also have other rights
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