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Intermec CN2G User's Manual

1. The screen goes blank immediately The screen remains blank for a few seconds the Refreshing the File System dialog box appears and the CN2G warm boots CN2G Handheld Computer User s Manual 73 Chapter 4 Troubleshooting and Maintaining the CN2G To warm boot the CN2G using the Power key 1 Press and hold the Power key for approximately 10 seconds Z Note After about 5 seconds the backlight toggles Keep holding the Power key for another 5 seconds until the backlight flashes 2 Release the Power key The screen remains blank for a few seconds the Refreshing the File System dialog box appears and the CN2G warm boots Cold Booting the CN2G If the CN2G or application is locked up and does not respond to a warm boot follow this procedure to perform a cold boot When you perform a cold boot all data in your RAM storage is deleted To cold boot the CN2G 1 Open the battery door and remove the battery 2 Using the end of the stylus press the Reset button on the inside of the battery compartment Do not use force or a sharp object when pressing the Reset button You may damage the Reset button Caution 3 Install the battery and battery door After approximately 4 seconds the CN2G starts the power on sequence 74 CN2G Handheld Computer User s Manual Chapter 4 Troubleshooting and Maintaining the CN2G L Note Date and time settings are not saved through a cold boot You will need to reset the time
2. CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Configuring 802 1x Security With Microsoft Security 1 oO N OA U Make sure you have configured the communications and radio parameters on your CN2G If you plan to use TLS for authentication load a user and root certificate on your CN2G For help see Loading Certificates on page 47 Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security For Infrastructure Mode choose Infrastructure For Network Authentication choose Open For Data Encryption choose WEP For 802 1X Authentication choose TLS or PEAP and tap Save If you choose TLS a Select Properties and tap the Run App button The Authentication Settings box appears Auth Settings OK User Certificate Issued to Issued by Select Cancel Esc b From the Authentication Settings box tap the Select button c Select your certificate from the list and tap Save If you choose PEAP a Select Properties and tap the Run App button The Authentication Settings box appears b Select the Validate Server check box CN2G Handheld Computer User s Manual 43 Chapter 2 Configuring the CN2G c Press Enter Once the radio starts to authenticate the Network Password dialog box appears TD oy User Name Password Domain I Save password Exit Esc d Enter a User Nam
3. CN2G commands Related Documents The Intermec web site at www intermec com contains our documents that you can download as PDF files To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Patent Information Product is covered by one or more of the following patents 4 455 523 5 627 360 4 553 081 5 657 317 4 709 202 5 671 436 4 845 419 5 684 290 4 961 043 5 777 309 5 195 183 5 793 604 5 216 233 5 805 807 5 218 187 5 818 027 5 218 188 5 821 523 5 227 614 5 828 052 5 241 488 5 831 819 5 278 487 5 834 753 5 322 991 5 841 121 5 331 136 5 844 222 5 331 580 5 883 492 5 349 678 5 883 493 5 397 885 5 886 338 5 371 858 5 889 386 5 373 478 5 898 162 5 410 141 5 969 328 5 488 575 5 986 435 5 500 516 6 075 340 5 504 367 6 109 528 5 508 599 6 158 661 CN2G Handheld Computer User s Manual xi Before You Begin 5 530 619 6 234 395 5 567 925 6 244 512 5 568 645 6 330 975 5 592 512 6 431 451 5 598 007 6 497 368 5 617 343 6 538 413 There may be other U S and foreign patents pending Other Copyright Information Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation in the United States and or other countries Wi Fi is a registered certification mark of the Wi Fi Alliance This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit www openssl org
4. You can use a USB cable to establish your initial partnership between the CN2G and your PC CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications To install ActiveSync and establish a partnership 1 Download ActiveSync from the Microsoft web site and follow the onscreen instructions for installing it on your PC When the installation process is complete the Get Connected dialog box appears Get Connected g x Get Connected After installing batteries or plugging in the 4C adapter do one of the following Use the serial cable to connect to a COM port on the back of thie desktop computer and click Next Use the USB cable to connect to the USB port on the back of this desktop computer ActiveSync will automatically detect the device connection fou can also connect your mobile device using infrared IR For more information click Help lt Black Cancel Help 2 Connect the CN2G to your PC with the CN2 communications dock and a USB cable 3 Click Next in the Get Connected dialog box ActiveSync detects a device on the USB port and prompts you to set up a new partnership 4 In the Set Up a Partnership dialog box click Next 5 In the Select Number of Partnerships dialog box select Yes I want to synchronize with only this computer and then click Next 6 In the Select Synchronization Settings dialog box check the items you want to synchronize and click
5. e The User Name and Password parameters on your CN2G match the user name and password on your authentication server You may need to re enter the password on both your CN2G and the authentication server e On your authentication server the user and group are allowed and the group policy is allowed to log in to the server For help see the documentation for your authentication server software e The IP address and secret key for your access point must match the IP address and secret key on your authentication server You may need to re enter the IP address and secret key on both your access point and authentication server e The authentication server software is running on the server PC CN2G Handheld Computer User s Manual Chapter 4 Troubleshooting and Maintaining the CN2G Problems While Configuring Security continued Problem You receive a message saying The server certificate has expired or your system date is incorrect after you cold boot the CN2G You are setting up multiple access points in a network with different SSIDs and the connection fails Solution The date and time on the CN2G are not saved through a cold boot You need to re enter the date and time and then save your changes The CN2G does not save WEP key values when you change the SSID Re enter the WEP key value after you change the SSID and save your changes You should now be able to connect to the different access points
6. physical dimensions 78 specifications 78 power key illustration 8 using 8 power specifications 78 power supply accessory described 79 Pre Shared key Mode WPA 36 problems finding and solving 66 profile selecting for Funk security 35 Protected Extensible Authentication Protocol PEAP described 41 pull tab on an SD card 18 R radio communications configuring 29 remotely managing the CN2G using Avalanche 58 removing battery 6 17 removing the SD card 17 Reset button 74 restoring default settings 26 S safety icons X summary 1x Scan button illustration 8 troubleshooting 71 ScanDemo using 10 scanner default configuration settings 80 troubleshooting 71 scanning bar codes 15 described 15 using ScanDemo application 10 CN2G Handheld Computer User s Manual screen See also touch screen cleaning 75 specifications 78 screen icons understanding 13 SD card attaching a pull tab 18 inserting 18 removing 17 using to copy and install files 58 using to install applications 58 using to store applications 54 SDMMC disk using to store applications 54 security disabling 50 loading certificates 47 using the Funk supplicant 34 security choice selecting Funk 34 security configuring 802 1x 41 LEAP 44 overview 33 WEP 45 WPA 36 serial adapter accessory described 79 settings restoring default 26 Setup Assistant using to configure CN2G 23 shift key illustrat
7. Chapter 4 Troubleshooting and Maintaining the CN2G Problems While Operating the CN2G continued Problem Solution You place the CN2G in the communications dock and the Battery light turns on and is orange The temperature may not be within the charging range Make sure that the temperature is from 0 C to 45 C 32 F to 113 F The battery may be damaged Replace the battery The CN2G appears to be locked Try these possible solutions in order up and you cannot enter data Wait at least 10 seconds and try again If the CN2G is still connecting to the Intermec Application Server or the host it ignores any input from the keypad or scanner Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G Press the Power key again to turn on the CN2G Perform a warm boot on the CN2G For help see Warm Booting the CN2G on page 73 Perform a cold boot on the CN2G For help see Cold Booting the CN2G on page 74 Try reloading the firmware For help see Upgrading Your CN2G on page 59 If the CN2G will not boot or reset contact your local Intermec service representative for help Problems While Configuring Security Problem The CN2G indicates that it is authenticated but it does not communicate with the host CN2G Handheld Computer User s Manual Solution Make sure that the CN2G IP address host IP address subnet mask and default router are p
8. Computer User s Manual 57 Chapter 3 Developing and Installing Applications Installing Applications Using Your SD Card Using your SD card is the best method for you to install applications To install applications using the SD card 1 If you are using an SD card reader remove the SD card from the CN2G and place it in the reader For help see Using the SD Card on page 17 2 Copy your application file to the SD card If you are using ActiveSync or Wavelink Avalanche to copy the files to the SD card place the application in the SDMMC Disk folder located in My Computer 3 If you are using an SD card reader insert the SD card back into the CN2G Navigate to the SDMMC Disk folder and run your application After your application is installed you can run it from the Program files folder from My Computer Installing Applications Using Wavelink Avalanche 58 You can use the Wavelink Avalanche device management system to install applications on all of your wireless CN2Gs The CN2G ships with the Avalanche Enabler already loaded on it Each time the Avalanche Enabler is activated typically on a warm boot the CN2G attempts to connect to the Avalanche Agent When the CN2G connects to the agent the Agent determines whether an update is available and immediately starts the software upgrade file transfer or configuration update To use Avalanche to remotely manage the CN2G 1 Install software packages a
9. Intermec AIT III NET Developer s Toolkit 52 Intermec AIT III Developer s Toolkit 52 Intermec Computer Command Reference Manual 25 Intermec Developer s Toolkits for AIT HI CD 52 Intermec Developer s Library IDL 52 85 Index Intermec Settings exiting 27 menu structure illustrated 25 navigating 26 opening on the CN2G 24 package for Wavelink Avalanche 27 using to configure the CN2G remotely 27 using to remotely upgrade 61 Internet Explorer opening 53 K keypad 10 key illustration 8 functions accessing 8 using 8 L labels scanning 15 launching applications automatically 59 LEAP security configuring 44 lights status described 14 Lightweight Extensible Authentication Protocol LEAP described 44 loading certificates for security 47 M manuals downloading from web x maximizing battery life 7 menu structure Intermec Settings 25 Microsoft ActiveSync See ActiveSync Microsoft security configuring 802 1x security 43 WEP 46 WPA 39 WPA PSK 40 N navigating in Intermec Settings 26 network protocols supported 29 no network connection icon troubleshooting 70 O operating system upgrading 59 operating the CN2G humidity range 78 temperature range 78 troubleshooting 66 86 P parameters configuring CN2G 22 passphrase setting for Funk WPA PSK 38 setting for Microsoft WPA PSK 41 patent information xi Persistent Storage Memory PSM upgrading 62
10. Power key to turn on the CN2G 2 Point the scanner window at the bar code label and hold the computer at a slight angle 15 to 25 cm 6 to 10 in from the label Uu M KTA Good HA Read light 4 Scan button Press the Scan button on the keypad or one of the Side Scan buttons on the CN2G and center the red beam so that it falls across all bars in the bar code label Use this test bar code Code 39 Test Bar Code 123456 When the CN2G successfully reads a bar code label you hear a high beep and the green Good Read light turns on briefly 4 Release the Scan button or Side Scan button 16 CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer Using the SD Card You can use a Secure Digital SD card to increase file storage and install software The CN2G currently supports SanDisk SD cards only The CN2G ships with a 256MB SD card installed The SD card slot is located under the battery in the battery compartment of the CN2G To remove the SD card 1 Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G NJ Place the CN2G face down on a clean flat stable surface WwW Push down on the battery door latch and pull up on the battery door Battery door latch 4 Remove the battery door and set it aside 5 Insert the stylus between the battery and the CN2G case and press straight down until the batt
11. Problems With Wireless Connectivity Problem When you turn on the CN2G after it was suspended for a while 10 15 minutes or longer it can no longer send or receive messages over the network The network connection icon is in the status bar but the host computer is not receiving any data from the CN2G CN2G Handheld Computer User s Manual Solution The CN2G may not be recognizing the network card Turn off the CN2G and then turn it on again The host may have deactivated or lost your current terminal emulation session In a TCP IP direct connect network you need to turn off the Keep Alive message if possible from the host so that the TCP session is maintained while a CN2G is suspended In a UDP Plus network there may be a problem with the connection between the Intermec Application Server and the host computer Check with your network administrator or see the user s manual for the Intermec Application Server In a TCP IP network there may be a problem with the connection between the access point and the host computer Check with your network administrator or use your access point user s manual 69 Chapter 4 Troubleshooting and Maintaining the CN2G Problems With Wireless Connectivity continued Problem The no network connection icon G4 appears on the status bar The CN2G is connected to the Intermec Application Server or host computer and you move to a new site to collect data Th
12. and Humidity Specifications Operating 0 C to 50 C 32 F to 122 F Storage 10 C to 50 C 14 F to 122 F Charging 0 C to 45 C 32 F to 113 F Humidity 5 to 95 relative humidity non condensing Environmental rating IP64 Screen Specifications e RGB 240 x 320 pixels e 8 9 cm 3 52 in diagonal square active area 44 VGA Keypad e 10 key function keypad Bar Code Symbologies e Codabar e Interleaved 2 of 5 e Code 39 e UPC EAN e Code 128 78 CN2G Handheld Computer User s Manual Appendix A Accessories for the CN2G You can use these accessories sold and ordered separately with the CN2G To order accessories contact your local Intermec sales representative CN2 Battery P N 074201 Use the lithium ion battery to provide main power to the computer CN2 Communications Dock P N 074248 Use the communications dock to charge your battery and provide power to your CN2G while still having the ability to communicate through a USB port CN2 Serial Adapter P N 074247 The serial adapter is a DB9 9 pin male serial connector that connects directly to the bottom of the CN2G AC Power Supply P N 074246 The power supply provides power to the CN2G and charges its battery when it is in the CN2 communications dock CN2 Holster P N 074490 The holster provides you with a convenient way to carry the CN2G when you are not using it CN2 Dust Cover P N 074103 The dust cover protects the CN2G keypad in
13. and date Cleaning the Scanner Window and CN2G Screen To keep the computer in good working order you may need to clean the scanner window Clean the scanner window as often as needed for the environment in which you are using the computer To clean the CN2G use a solution of ammonia and water There are no user serviceable parts inside the CN2G Opening the unit will void the warranty and may cause Caution damage to the internal components To clean the scanner window 1 Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G 2 Dip a clean towel or rag in the ammonia solution and wring out the excess Wipe off the scanner window and screen Do not allow any abrasive material to touch these surfaces 3 Wipe dry CN2G Handheld Computer User s Manual 75 Chapter 4 Troubleshooting and Maintaining the CN2G 76 CN2G Handheld Computer User s Manual Appendix CN2G Handheld Computer User s Manual 77 Appendix A Physical and Environmental Specifications Use this section to find technical information about the CN2G and its available features and options Physical Dimensions Length 14 7 cm 5 8 in Width 8 6 cm 3 4 in Thickness 3 5 cm 1 4 in Weight 370 g 11 9 oz Power and Electrical Specifications Operating Rechargeable 2150 mAh lithium ion battery Backup Rechargeable NiMH 20 mAh battery Electrical rating 3 7 V 1 5 A peak Temperature
14. close the Success message box 9 Configure your CN2G for WPA or 802 1x security CN2G Handheld Computer User s Manual 49 Chapter 2 Configuring the CN2G Disabling Security 50 If you choose not to use security with your wireless network you can disable it on the CN2G Intermec recommends that you always set security in your network To disable security 1 Open Intermec Settings 2 Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security For Network Authentication choose Open For Data Encryption choose Disabled Tap Save a A UW Close Intermec Settings CN2G Handheld Computer User s Manual Developing and Installing Applications In this chapter you will find guidelines for developing applications using the Developer s Toolkits for AIT HI You will also find information on installing applications and automatically launching them You will find these sections e Developing Applications for the CN2G e Installing Applications on the CN2G e Launching Your Application Automatically e Upgrading Your CN2G CN2G Handheld Computer User s Manual 51 Chapter 3 Developing and Installing Applications Developing Applications for the CN2G The CN2G Handheld Computers run applications programmed in Microsoft Embedded Visual C The CN2G can also run applications developed for the NET Compact Framework using Microsoft C and Visual Basic NET Use this section to un
15. dusty environments CAC Reader P N 074102 Attach the CAC reader module to your CN2G to read Common Access Cards CACs CN2G Handheld Computer User s Manual 79 Appendix A Default Configuration Use the following tables to see the default configuration settings of the CN2G If you restore the CN2G to factory default settings it will use these values The tables are organized according to the options in Intermec Settings 80 Default Scanner Configuration Symbology Codabar Code 39 Code 128 Interleaved 2 of 5 UPC EAN Symbology Options Preamble Postamble Global Symbology ID Virtual Wedge Settings Virtual Wedge Enable Grid Default Value Disabled Enabled Enabled Disabled Enabled Default Value No characters disabled No characters disabled Disable Default Value Enable Null Default Communications Configuration Communications Settings DHCP Device Name Default Value Enable WindowsCE CN2G Handheld Computer User s Manual Appendix A Default Communications Configuration continued Name Servers Settings Primary DNS Secondary DNS Primary WINS Secondary WINS 802 11 Radio Settings Network Name Infrastructure Mode Security Security Choice Infrastructure Mode Network Authentication Data Encryption 802 1x Authentication Network Key Setting Network Key Index Radio Power Management UDP Plus Settings UDP Plus Activate Controller IP Controller Port Ack Delay U
16. for a UDP Plus Network In a UDP Plus network the CN2G communicates with a host computer through the Intermec Application Server Host lt a UDP Plus Ethernet e o o o o CN2G in a UDP Plus Network 32 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G The Intermec Application Server translates UDP Plus packets on the wireless network into TCP IP packets on the wired network and vice versa The access point acts as a bridge to allow communications between the wired network and the wireless network To use wireless communications in a UDP Plus network 1 Configure these network parameters on each CN2G in the network e Network name SSID e Controller IP address e IP settings if not using DHCP e Controller port set to 5555 2 Configure the security For help see the next section Configuring Security The easiest way to configure the network parameters on the CN2G is to use Intermec Settings For help see Configuring the CN2G Locally With Intermec Settings on page 24 Configuring Security The CN2G provides three types of security for your wireless network e Wi Fi Protected Access WPA e 802 1x e WEP This section explains how to configure security on your wireless CN2G If you choose not to use security see Disabling Security on page 50 Intermec always recommends that you implement security You must use either Microsoft or Funk se
17. is an ergonomically designed handheld computer built on the Microsoft Windows CE NET operating system It is a semi rugged lightweight computer that runs client server applications and browser based applications Good Battery light Read light Stylus not as visible from fatermeo _CN2 front a Side Scan button 2 places F3 Fa Scan button F5 ES ent USB Serial port CN2G Handheld Computer The CN2G Handheld Computer with an IEEE 802 11b g radio installed is Wi Fi certified for interoperability with other 802 11b g wireless LAN devices CN2G Handheld Computer User s Manual What s New Chapter 1 Using the CN2G Handheld Computer The CN2G includes these features e 802 11b g radio e NET Compact Framework e Internet Explorer 6 e CCX v1 0 compliance e IPv6 support e Color display with touch screen e 1D linear imager e 64MB flash 128MB RAM memory e 400 MHz processor For a complete list of accessories see Accessories for the CN2G on page 79 This revision of the user s manual includes this new information e Information about the IEEE 802 11b g wireless radio e Instructions for removing the main battery without damaging the battery or CN2G e Instructions for inserting an SD card Using the Battery A Warning The CN2G uses a lithium ion battery as its main power source You must fully charge the main batter
18. tap the Run App button The Authentication Settings box appears Auth Settings OK User Certificate Issued to Issued by _ Select Cancel Esc Save Enter b From the Authentication Settings box tap the Select button c Tap your certificate from the list and tap Enter CN2G Handheld Computer User s Manual 39 Chapter 2 Configuring the CN2G If you choose PEAP a Tap Properties and tap the Run App button The Authentication Settings box appears b Tap the Validate Server check box c Tap Enter After the radio starts to authenticate the Network Password dialog box appears Network Password OK User Name Password Domain I Save password Exit Esc d Enter a User Name and Password and tap the Save Password check box e Optional In the Domain field enter the Active Directory domain associated with the user account f Press Enter 8 Exit Intermec Settings To enable WPA PSK security on your CN2G With Microsoft security 1 Make sure you have configured the communications and radio parameters on your CN2G 2 If you plan to use TLS for authentication load a user and root certificate on your CN2G For help see Loading Certificates on page 47 3 Open Intermec Settings 4 Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security 5 For Infrastructure Mode choose Infrastructure 40 CN2G Handheld Computer User s Ma
19. the Beeps The CN2G uses beeps to provide you with audio feedback when it performs some functions For example you hear a beep each time you scan a valid bar code Understanding the CN2G Beeps Beep Sequence What it Means High beep low You entered valid data or a valid command the beep CN2G decoded a label or the CN2G decoded the last row of a two dimensional bar code Error beep You entered or scanned an invalid command Try entering or scanning the command again Click You pressed a key You can change the beeper volume for your needs and environment You can set the beeper volume to off low quiet medium high loud and very high very loud default setting To change the beeper volume 1 From the Start menu choose Intermec Settings 2 Go to Device Settings gt Beeper gt Volume 3 Select a volume level save your changes and exit Intermec Settings Scanning Bar Codes Use the scanner to scan and enter bar code data The CN2G supports the scanning of 1D linear bar codes When you unpack the CN2G these bar code symbologies are enabled e Code 39 e Code 128 e UPC EAN CN2G Handheld Computer User s Manual 15 Chapter 1 Using the CN2G Handheld Computer Use Intermec Settings to enable and disable symbologies For help understanding how to use Intermec Settings see Configuring the CN2G Locally With Intermec Settings on page 24 To scan a bar code label with the CN2G 1 Press the
20. 577 and DOCImage folders to the SD card Install the SD card in your CN2G N A Ww CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications 5 Cold boot your CN2G For help see Cold Booting the CN2G on page 74 A dialog box appears telling you that it is updating the PSM When this process is complete the CN2G cold boots again and installs the files After the CN2G cold boots the Refreshing the File System dialog box appears Your CN2G is loaded with the new PSM files 6 Remove the SD card CN2G Handheld Computer User s Manual 63 Chapter 3 Developing and Installing Applications 64 CN2G Handheld Computer User s Manual Troubleshooting and Maintaining the CN2G Use this chapter to solve problems you may encounter while using the CN2G You will also find information on booting the computer and routine maintenance This chapter consists of the following sections e Problems While Operating the CN2G e Problems While Configuring Security e Problems With Wireless Connectivity e Problems While Scanning Bar Codes e Booting the CN2G e Cleaning the Scanner Window and CN2G Screen CN2G Handheld Computer User s Manual 65 Chapter 4 Troubleshooting and Maintaining the CN2G Problems and Solutions If you send the CN2G in for service it is your responsibility to save the computer data and configuration Intermec is responsible only for ensuring that the keypad an
21. Developing a Web Based Application You can develop web based data collection applications for use on the CN2G For help see any HTML source book The CN2G contains Internet Explorer IE 6 0 for Windows CE for you to use The Microsoft standard IE 6 0 is available from the desktop and provides all of the common elements you expect to find To open Microsoft Internet Explorer e Double tap Internet Explorer from the desktop The Internet Explorer default window appears Installing Applications on the CN2G There are several ways you can install applications on the CN2G e You can package your application as a cabinet cab file e Ifyou have a simple application you may only need to deliver the exe file e You can copy a directory structure that contains the application supporting files DLLs images and data files Intermec recommends using CAB files to install your applications The CN2G uses standard Windows CE CAB files and will install third party CAB files After the CN2G executes a CAB file it deletes the file To keep your CAB files so that they can be installed when you perform a cold boot you need to save them to the DiskOnChip Persistent Copy CABFiles directory On a cold boot the CAB files are copied to the CABFiles directory in the object store where they are executed and deleted The original copy remains in the DiskOnChip Persistent Copy CABFiles directory to be installed on the next cold boot CN2G H
22. For detailed information on most of the commands available in Intermec Settings see the Intermec Computer Command Reference Manual P N 073529 available from the Intermec web site at www intermec com Scanners Symbologies Communications Device Settings Scanners Symbologies Communications Device settings EH Internal Scanner a DHCP H Beeper E Virtual Wedge Settings H DHCP Client Identifier E Display Name Servers i EPower Management H g02 11 Radio E System Component Versions EUDP Plus E nternial Scanner g202 11 Radio g Enable scanner port H Security Settings H Symbologies Radio Power Management A Symbology Options Radio Power On Scanner model Ev10 C H Scanner Settings H Imager Settings H Decode Security Intermec Settings Menus Use this diagram to help navigate through the Intermec Settings application This diagram should only be used as a guide it does not accurately represent all of the information you will see on your screen CN2G Handheld Computer User s Manual 25 Chapter 2 Configuring the CN2G 26 Use this table to understand how to navigate and enter information in Intermec Settings Navigating in Intermec Settings To Perform This Function Do This Select or expand an options Select text in a text box e Expand an option e e Save settings e Restoring Default Settings Tap the option Press A or to select an option Tap in the
23. Intermec Application Server communicating with a host computer Your CN2G supports these network protocols e TCP IP e UDP Plus The next sections explain the parameters you need to configure for the CN2G to work in your wireless network CN2G Handheld Computer User s Manual 29 Chapter 2 Configuring the CN2G Configuring the Network Parameters for a TCP IP Network In a TCP IP network the CN2G communicates with a host computer directly using TCP IP The access point acts as a bridge to allow communications between the wired network and the wireless network Host TCP IP Direct Connect m lt ae DS Z Ethernet a i Access point C CN2Gs in a TCP IP Direct Connect Network 30 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G To use wireless communications in a TCP IP network 1 Configure these network parameters on each CN2G in the network e Infrastructure mode set to Infrastructure by default e Network name SSID e Host IP address e IP settings if not using DHCP e Network port 2 Configure security For help see Configuring Security on page 33 The easiest way to configure the network parameters on the CN2G is to use Intermec Settings For help see Configuring the CN2G Locally With Intermec Settings on page 24 CN2G Handheld Computer User s Manual 31 Chapter 2 Configuring the CN2G Configuring the Network Parameters
24. Next 7 In the Setup Complete dialog box click Finish When the partnership has been established the following screen appears on your PC showing the device name of your CN2G and the Connected status CN2G Handheld Computer User s Manual 55 Chapter 3 Developing and Installing Applications 56 5 x 3 Microsoft ActiveSync a File View Tools Help Giz SB Sync Stop Details Explore Options WindowsCE Connected Synchronized Information Type Status The Microsoft ActiveSync Screen An ActiveSync icon 4 also appears on the CN2G status bar indicating that it has established an ActiveSync partnership with your PC Note If ActiveSync does not establish a partnership on the first try the Get Connected dialog box appears on your PC with the message Your device was not detected Make sure all of your cables are securely connected and click Next on the Get Connected dialog box until your device is detected You may need to remove the CN2G from the communications dock and then insert it back into the communications dock to establish a partnership After the partnership is established ActiveSync initiates all future connections To connect to your PC using ActiveSync in the future simply place a CN2G in the communications dock and turn on the CN2G Using ActiveSync to Copy Files and Install Applications You can use ActiveSync to copy files to the CN2G and to install applicatio
25. This product includes cryptographic software written by Eric Young eay cryptsoft com This product uses Regex Index software during its operational phases The owner of Regex has granted use of the software to anyone provided such use is accompanied by the following copyright and permission notice Regex Index Version 3 31 16th Dec 2001 Copyright 1998 2001 Dr John Maddock Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation Dr John Maddock makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty xii CN2G Handheld Computer User s Manual Using the CN2G Handheld Computer Use this chapter to familiarize yourself with the CN2G Handheld Computer In this chapter you will find these sections Introducing the CN2G Handheld Computer What s New Using the Battery Using the Keypad Using the Touch Screen Understanding the Status Lights Understanding the Beeps Scanning Bar Codes Using the SD Card CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer Introducing the CN2G Handheld Computer CIF OG CERTIFIED The Intermec CN2G Handheld Computer
26. USB communications e 802 11b g radio communications Configuring USB Communications You can place the CN2G in the communications dock P N 074248 to transfer data to and receive data from another device using USB communications The USB cable and the communications dock are sold separately For more information on accessories and how to order them see page 79 Host Ethernet USB cable CN2G in communications dock CN2G Using USB Communications 28 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G To use USB communications with your CN2G 1 Connect the communications dock to the USB port of the other device using an appropriate USB cable 2 Make sure that your USB device is configured for USB communications 3 Insert the CN2G into the communications dock 4 Turn on the CN2G For more information about the communications dock see the instructions that ship with the communications dock Configuring 802 11b g Radio Communications A Caution Make sure all components with antennas are at least 30 cm 1 ft apart when power is applied Failure to comply could result in equipment damage The wireless CN2G has an internal 802 11b g radio to transfer data using wireless communications This section of the manual assumes that you have already set up your wireless communications network including your access points If you are using a UDP Plus network you also need to have your
27. andheld Computer User s Manual 53 Chapter 3 Developing and Installing Applications Intermec recommends that you store your applications in a folder specific to your application underneath the PROGRAM FILES folder Intermec recommends that you store your application data in one of these locations on the CN2G e The SOMMC Disk folder e The DiskOnChip folder If you have an SD card inserted in your CN2G it appears as the SDMMC Disk folder This folder is the recommended location for placing your application install files The DiskOnChip folder is an area of storage that is part of the CN2G flash memory This storage area is not deleted during a cold boot There are several ways you can install files and applications on the CN2G e ActiveSync e SD Card e Wavelink Avalanche The following sections explain how to use each one of these processes to install your application on the CN2G Installing Applications Using ActiveSync 54 You can use ActiveSync to establish a connection between your PC and the CN2G ActiveSync allows you to transfer files synchronize files perform remote debugging and other device management activities ActiveSync is a free application available from the Microsoft web site To establish a partnership between your PC and the CN2G you need e a USB cable e a CN2 communications dock P N 074248 e ActiveSync version 3 7 1 or later Installing ActiveSync and Establishing a Partnership
28. ars 2 Without lifting drag the stylus across the text you want to select To get help for Transcriber 1 Tap and hold the Transcriber icon in the taskbar until the menu appears 2 Tap Help The help system for Transcriber appears on the screen CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer Understanding the Screen Icons Use the screen icons on the status bar to see the battery status network connections and special keys or functions you may be using Standard Microsoft icons are not included in this table CN2G Screen Icons Icon Description qf Battery is charging Ca Battery is low Charge the battery soon ch Battery is critically low Charge the battery now Backup battery is low Charge the battery now CN2G is authenticated with a strong connection to the P Calibrating the Screen access point CN2G is authenticated with a good connection to the access point CN2G is authenticated with a weak connection to the access point Try moving closer to an access point CN2G is associated with a strong connection to the access point CN2G is associated with a good connection to the access point CN2G is associated with a weak connection to the access point No connection to the access point For hel gt sce Problems P P with W ireless Connectivity on page 70 pag Shift key is enabled Caps Lock feature on the input panel is enabled The CN2G is conn
29. ation Select LEAP and then tap Save For Association Select Open or Network EAP and then tap Save For Encryption Select WEP and then tap Save Select User name type your user name and then tap Save Select Password prompt choose Enter password now and then tap Save Note You can use Prompt for password to troubleshoot your connection to the network if you have problems Select User Password type a user password and then tap Save Exit Intermec Settings Using Static WEP Security The CN2G uses the Wired Equivalent Privacy WEP protocol to add security to your wireless network based on the 802 11b standard To use WEP security you need an access point with an 802 11b g radio a CN2G handheld computer with an 802 11b g radio CN2G Handheld Computer User s Manual 45 Chapter 2 Configuring the CN2G 46 Configuring Static WEP Security With Funk Security _ Ww N aon OO OW 10 Make sure you have configured the communications and radio parameters on your CN2G Make sure you have selected Funk as your security choice Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile For Association choose Open and then tap Save For Encryption choose WEP and then tap Save For Authentication choose None and then tap Save Select WEP Key and then define a value for each WEP key You can define up to four WEP keys E
30. curity software to implement your security solution For details see the next section Choosing Between Microsoft and Funk Security CN2G Handheld Computer User s Manual 33 Chapter 2 Configuring the CN2G ie Note If you are using 802 1x security this section assumes that your authentication server and authenticators are properly configured For more information on the different types of security see the MobileLAN secure 802 1x Security Solution Installation Guide P N 073134 available at www intermec com Choosing Between Microsoft and Funk Security 34 Before you can implement a security solution on the CN2G you need to choose between Microsoft and Funk security software e Microsoft security is the default setting If you choose Microsoft you can begin implementing your WPA 802 1x or WEP security solution now e Funk security provides everything you get with Microsoft security with the addition of CCX v1 0 compliance Funk security also enables you to use LEAP and TTLS authentication on your CN2G If you choose Funk security you need to a select Funk security as your security choice b selecta profile Note Your choice does not depend on your authentication server For example you can choose Funk security if you use R i i Microsoft Active Directory to issue certificates Selecting Funk as Your Security Choice The default security setting is Microsoft If you want to use Funk sec
31. d other hardware features match the original configuration when repairing or replacing your computer Problems While Operating the CN2G Problem You press the Power key to turn on the CN2G and nothing happens You press the Power key to turn off the CN2G and nothing happens The CN2G screen is not responding to the stylus 66 Solution Try these possible solutions in order e Make sure the battery door is installed correctly and completely closed e Make sure you have a charged battery installed correctly For help see Installing and Charging the Battery on page 4 e The battery may be discharged Replace the battery with a spare charged battery or charge the battery and try again To turn off or suspend the CN2G you need to hold the Power key for approximately 2 seconds If the CN2G is processing data it may not turn off when you press the Power key Wait until the CN2G finishes processing If the CN2G appears to be locked up warm boot the CN2G For help see Warm Booting the CN2G on page 73 If the CN2G does not respond to a warm boot see Cold Booting the CN2G on page 74 Try these possible solutions in order e Recalibrate the screen For help see Calibrating the Screen on page 13 e Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G Press the Power key again to turn on the CN2G CN2G Handheld Computer User s Manual
32. d to the benefit of the trademark owner with no intention of infringement ii CN2G Handheld Computer User s Manual Document Change Record This page records changes to this document The document was originally released as version 001 Version Date Description of Change 002 03 2005 Added support for the 802 11b g radio Added instructions for removing the battery and inserting an SD card Added new icons to the screen icons table Revised the WPA and 802 1x security configuration instructions to make it clear that you load a user and root certificate on your CN2G only if you plan to select TLS as your authentication Changed the Radio Power Management default to Enabled Fast PSP CN2G Handheld Computer User s Manual iii CN2G Handheld Computer User s Manual Contents Contents Delor VOOD a eater rr terre E fr Orne emer errr rere errr ix Saleby SUONA a A A ix Safy CONS vider te a OA R x Global Services and SuppOrtsas1nii anion eae x Whe Should Read Thie Document spirn at sevecereastcsenavasecetanale xi Related DOCUMEN rasane an orena e E E AAE AAS xi Paent Intorno essea E etter care pntrra a erreur rr xi Other Copy met Ini Oma Oi ariaa a e na xii 1 Using the CN2G Handheld Computer 1 Introducing the CN2G Handheld Computer sssssseseeesseerreseserrrerirsrrsrersrerrsreserrerersres 2 Wat S NEN a E testa psetemteh lanes uatuastien 3 Er a E E E E en I EE N E E E EE 3 Installing and Chareine the Battery conreniosasinn
33. derstand what you need to e Develop a new application for the CN2G e Develop a web based application for the CN2G Developing a New Application 52 Use the Intermec Developer s Toolkits for AIT III CD to help develop your C and NET applications The CD contains two toolkits the Intermec AIT HI Developer s Toolkit and the Intermec AIT III NET Developer s Toolkit The toolkits include hardware and software requirements all of the functions that are supported by the CN2G and instructions on how to use these functions The Developer s Toolkits for AIT III is available on CD P N 074925 or as a download from the Intermec web site at www intermec com AIT You need these hardware and software components to use the Intermec toolkits e Pentium PC 400 MHz or higher e Windows 2000 Service Pack 2 or later or Windows XP Home Professional or Server e For native C development Microsoft eMbedded Visual C version 4 0 with eVC Service Pack 2 For NET Development and Compact Framework C and VB NET Microsoft Visual Studio NET 2003 e 128MB RAM 196MB recommended e 360MB hard drive space for minimum installation 720MB for complete CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications e CD ROM drive compatible with multimedia PC specification e VGA or higher resolution monitor Super VGA recommended e Microsoft Mouse or compatible pointing device
34. e For Pre Shared Key enter the pre shared key or the passphrase The pre shared key must be a value of 32 hex pairs preceded by Ox for a total of 66 characters The value must match the key value on the access point The passphrase must be from 8 to 63 characters After you enter a passphrase the CN2G internally converts it to a pre shared key This value must match the passphrase on the authenticator Exit Intermec Settings CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Configuring WPA Security With Microsoft Security Use these procedures to set WPA 802 1x and WPA PSK security on your CN2G with Microsoft security These procedures assume that Microsoft is selected as your security choice To enable WPA 802 1x security on your CN2G with Microsoft security 1 Make sure you have configured the communications and radio parameters on your CN2G 2 If you plan to use TLS for authentication load a user and root certificate on your CN2G For help see Loading Certificates on page 47 3 Open Intermec Settings 4 Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security 5 For Infrastructure Mode choose Infrastructure 6 For Network Authentication choose WPA and tap the Save icon in the upper right corner of the window Data Encryption is set to TKIP by default 7 For 802 1x Authentication choose either TLS or PEAP If you choose TLS a Tap Properties and
35. e and Password and Select the Save Password check box e Optional In the Domain field enter the domain f Press Enter 9 For Network Key Setting choose Automatic 10 Exit Intermec Settings Using LEAP Security 44 Lightweight Extensible Authentication Protocol LEAP also known as Cisco Wireless EAP provides username password based authentication between a wireless client and a RADIUS server In the 802 1x framework traffic cannot pass through an Ethernet hub or wireless network access point until it successfully authenticates itself The station must identify itself and prove that it is an authorized user before it is actually allowed to use the LAN LEAP also delivers a session key to the authenticated station so that future frames can be encrypted with a key that is different than keys used by others sessions To use LEAP security you need e a RADIUS server e a Cisco access point with an 802 11b g radio CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G ta Note LEAP security is not supported with Microsoft security To enable LEAP security on your CN2G 1 Ww N Uv A 0O N A Z 10 Make sure you have configured the communications and radio parameters on your CN2G Make sure you have selected Funk as your security choice From Intermec Settings choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile For Authentic
36. e does not necessarily represent complete tested programs The code is provided as is with all faults All warranties are expressly disclaimed including the implied warranties of merchantability and fitness for a particular purpose Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF format To order printed versions of the Intermec manuals contact your local Intermec representative or distributor x CN2G Handheld Computer User s Manual Before You Begin Visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support for your Intermec product Telephone Support You can find information on Intermec telephone support services at www intermec com AIT To find the correct telephone support number for your country click Contact Who Should Read This Document The CN2G Handheld Computer User s Manual provides you with information about the features of the CN2G and how to install operate maintain and troubleshoot the CN2G Before you install and configure the CN2G you should be familiar with your network and general networking terms such as IP address The Intermec Computer Command Reference Manual P N 073529 is available as a download from the Intermec web site Please refer to this manual for help configuring your CN2G The reference manual contains information about most of the
37. e network connection icon was visible but now the no network connection icon PA is visible 70 Solution The no network icon appears in three situations e The CN2G may not have an IP address You must configure an IP address for the CN2G or make sure that DHCP assigned an address Use Intermec Settings and select the radio tab to make sure an IP address has been assigned For help see Configuring the CN2G Locally With Intermec Settings on page 24 e The CN2G may not be connected to the access point Try these possible solutions in order e Make sure the access point is turned on and operating e Make sure you are not using the CN2G out of range of an access point Try moving closer to an access point to re establish communications e Make sure the CN2G is configured correctly for your network The radio parameters on the CN2G must match the values set for all access points the CN2G may communicate with For help see Configuring 802 11b g Radio Communications on page 29 e Ifyou have an 802 11b g radio the radio initialization process may have failed Try resetting the CN2G For help see Booting the CN2G on page 73 e Ifyou have tried these possible solutions and the no network connection icon still appears you may have a defective radio card For help contact your local Intermec service representative You may have gone out of range of an access point Try moving closer to an access poi
38. e symbologies it decodes or the network settings These characteristics are controlled by configuration parameters The values you set for these configuration parameters determine how 22 the computer operates There are several ways to configure the CN2G Use Setup Assistant Setup Assistant The Setup Assistant will help you quickly configure your device Use Setup Assistant to quickly enter network parameters Use Intermec Settings Locally Scanners Symbologies Communications Device Settings Use Intermec Settings on the CN2G to set most parameters od 8 33 am DA Use Intermec Settings Remotely Use Intermec Settings on your desktop PC to remotely configure network parameters Configuring the CN2G The CN2G provides several ways for you to configure the communications device and imaging parameters CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Configuring the CN2G With the Setup Assistant The Setup Assistant runs on the CN2G the first time you turn on the computer Use the Setup Assistant to set or enable basic network parameters and connect your CN2G to the network The Setup Assistant guides you through setting the following basic network parameters e Date and time e 802 11b g radio and SSID Network name e 802 1x security e DHCP server or IP address subnet mask and default router e Primary and secondary DNS addresses e Primary and
39. ected using ActiveSync If the screen does not respond when you tap it with the stylus you may need to recalibrate the screen CN2G Handheld Computer User s Manual 13 Chapter 1 Using the CN2G Handheld Computer To calibrate the screen 1 Press and hold D and then press A The calibration screen appears 2 Follow the instructions to calibrate the screen Understanding the Status Lights 14 The status lights on the CN2G turn on to indicate the status of the battery or a successful decode of a bar code Battery Good Read light light FS CN2G Status Lights This illustration shows the location of the Battery and Good Read lights Understanding the CN2G Status Lights Light Color Description Good Read Green This light turns on when the CN2G successfully decodes a bar code Red This light turns on when you press the Scan button or one of the Side Scan buttons Battery Green When the CN2G is connected to a power source this light turns on to indicate that the battery is fully charged Orange When the CN2G is connected to a power source this light turns on if you cannot charge the battery The temperature may not be within the charging range or the battery may be damaged Red When the CN2G is connected to a power source this light turns on to indicate that the battery is charging CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer Understanding
40. eed to have a unique client certificate on the CN2G and a trusted root certificate authority CA certificate You can use a third party CA to issue unique client certificates and a root certificate If you are using Active Directory to issue certificates you can use the Enroll Certificates application to load the certificates If you are using a third party CA you can use the Import Root or User Certificates programs to load the certificates resets the time and date ta Note Do not cold boot the CN2G Cold booting the computer To load certificates on the CN2G if you are using Active Directory 1 Configure the network and radio settings for the CN2G to communicate with your certificate authority or establish an ActiveSync connection with the CA 2 From the Configuration Utility select Communications gt 802 11 Radio gt Security Settings gt Certificates 3 Select Enroll Certificates and tap the Run App button CN2G Handheld Computer User s Manual 47 Chapter 2 Configuring the CN2G 4 From the Run Application box tap Yes The Enroll Certificates dialog box appears Enroll Certificates fi User Mame Password Server 5 Enter the User Name Password and Server IP address to log in to the CA server 6 Tap OK A dialog box appears asking if you want to load the root certificate Saye Settings Do you want to add a certificate to the root store Yes Enter Mo Esc 7 Pr
41. el triggering and the Good Read light remains on there may be a problem Press the Scan button or one of the Side Scan buttons again without scanning a bar code label If the light is still on contact your local Intermec service representative Make sure you aim the scanner beam so it crosses the entire bar code label in one pass The angle you are scanning the bar code label may not be working well or you may be scanning the label straight on Try scanning the bar code label again but vary the scanning angle The bar code label print quality may be poor or unreadable To check the quality of the bar code label try scanning a bar code label that you know will scan Compare the two bar code labels to see if the bar code quality is too low You may need to replace the label that you cannot scan 71 Chapter 4 Troubleshooting and Maintaining the CN2G Problems While Scanning Bar Codes continued Problem The scanner will not read the bar code label continued The scanner does not read the bar code labels quickly or the scanning beam seems to be faint or obscured You scan a valid bar code label to enter data for your application The data decoded by the CN2G does not match the data encoded in the bar code label 72 Solution Make sure the bar code symbology you are scanning is enabled Use Intermec Settings to check the symbologies If your bar code symbology is disabled enable it and then try scann
42. ery is released CN2G Handheld Computer User s Manual 17 Chapter 1 Using the CN2G Handheld Computer 6 Remove the battery and set it aside 7 Pull the tab attached to the SD card toward the bottom of the CN2G 8 Remove the SD card from the CN2G To insert the SD card 1 Before inserting the SD card you must attach one of the pull tabs that ships with the CN2G An SD card without a pull tab can be very difficult to remove SD Card Tab 2 Align the SD card as shown in the next illustration and insert the SD card into the slot 3 Align the battery contacts as shown in the next illustration and insert the battery in the battery compartment Press down on the battery until it clicks into place 18 CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer 4 Install the battery door CN2G Handheld Computer User s Manual 19 Chapter 1 Using the CN2G Handheld Computer 20 CN2G Handheld Computer User s Manual Configuring the CN2G Use this chapter to understand how to configure the CN2G to communicate in your network In this chapter you will find these sections e How to Configure the CN2G Parameters e Configuring the CN2G for Your Network e Configuring Security CN2G Handheld Computer User s Manual 21 Chapter 2 Configuring the CN2G How to Configure the CN2G Parameters You can configure many parameters on the CN2G such as the bar cod
43. ess Enter for yes The Enrollment Tool message box appears telling you that the user certificate has been added 8 Press Enter to close the Enrollment Tool message box 9 Configure your CN2G for WPA or 802 1x security To load certificates on the CN2G if you are using a third party CA on your CN2G before you can copy the certificate files to your ta Note You need to create the temp root and temp user folders handheld computer 1 Copy your cer file to the temp root folder on the CN2G 2 Copy your der and pvk files to the temp user folder on the CN2G 48 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G 3 From the Configuration Utility select Communications gt 802 11 Radio gt Security Settings gt Certificates 4 Select Import Root Certificates and tap the Run App button to load the cer file A dialog box appears asking if you want to add the certificate to the root store Save Settings Do you want to add a certificate to the root store Yes Enter Mo Esc 5 Press Enter to add the certificate A message box appears telling you that the root certificate has been imported Certificates were successtully imported 6 Tap OK to close the Success message box 7 Select Import User Certificate to load the der and pvk files A message box appears telling you that the certificate has been imported SUCCESS OK Certificates were successtully imported 8 Tap OK to
44. fatermec Vai User s Manual hoa CN2G Handheld Computer Intermec Technologies Corporation Corporate Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2004 2005 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech CrossBar Data Collection Browser dcBrowser Duratherm EasyCoder EasyLAN Enterprise Wireless LAN EZBuilder Fingerprint i gistics INCA under license InterDriver Intermec Printer Network Manager IRL JANUS LabelShop Mobile Framework MobileLAN Nor Ware Pen Key Precision Print PrintSet RoutePower TE 2000 Trakker Antares UAP Universal Access Point and Virtual Wedge are either trademarks or registered trademarks of Intermec Technologies Corporation Throughout this manual trademarked names may be used Rather than put a trademark or symbol in every occurrence of a trademarked name we state that we are using the names only in an editorial fashion an
45. ienien eaae 4 Rermovine the Batt n RE A Sattar adie ee 6 Maxmuzin Battie ty Lile asaan a a A R 7 Checking the Battery Stats connie e e N 7 Usine the Keypadsniniep a a e ees err eter 8 Usinethe Touch ocre Ennn n EA N E 9 Usinethe Louch screen aiid Stylus rraian R E 9 Understanding the Deskt piseeisuni ire ane a E E 10 Usine Scan DemOsieeyio NS 10 OE e AE E E ET 12 Understanding the Screen ICONS serseri eia 13 Calibratmiethe oe inne a a 13 Understanding theStatus Lie htisciieieni marina i a 14 Wirderstamdine the Deeps nenesinin a eetcedse ewe tarac state 15 Scan e Dar COIS r tiene sacat E A R E diag 15 Weine overs D a a A A R AE 17 CN2G Handheld Computer User s Manual v Contents 2 Configuring the CN2G iserrsrrs 21 Howto Configure the CN2G Parameters orere ieena a eeoe 22 Configuring the CN2G With the Setup Assistant eseseseeesesesersereseresse 23 Configuring the CN2G Locally With Intermec Settings ssseeeneeeeeesesesee 24 Restore Detali Seti eS oaia ienee EA 26 Exiting Intermec Setting Ss iarrar ranar AEAEE 2h Configuring the CN2G Remotely With Intermec Settings 0 0 0 0 eeeeeeeeee Zi Confieurne the GN2G For Your Netw orkiisitiu vescs ateitesinecscat A E 28 Configuring USB Communications eeesceeseceeeseeeeseeecesneesesaeeesaeeesaes 28 Configuring 802 11b g Radio Commu nications essceeeseeeeeseeeeeeeeeeees 29 Configuring the Network Parameters for a TCP IP Network 30 Configu
46. ilable from the Intermec web site at www intermec com Go to Service amp Support gt Downloads Make sure the file you select is for your language and that it has an SD at the end of the file name CN2G Handheld Computer User s Manual 59 Chapter 3 Developing and Installing Applications 60 Caution For information on how to remove the SD card see Using the SD Card on page 17 To upgrade the operating system 1 gt _ gt Ww N n HA OU oo 10 Download the latest upgrade ZIP file from the Intermec web site to your desktop PC Unzip the files on your desktop PC Place the SD card in the SD card reader Copy the nk bin and eboot bin files to your SD card Place the files in the SDMMC Disk folder Insert the SD card into the CN2G Open the battery door and remove the battery Using the end of the stylus press the Reset button on the inside of the battery compartment Reset ay A button Do not use force or a sharp object when pressing the Reset button You may damage the Reset button While holding the W key install the battery Keep holding the W key until the CN2 Bootloader Menu appears Install the battery door and place the CN2G in a communications dock Use the arrow keys to select Update OS Bootloader and press Enter Messages about the download status appear at the bottom of the screen CN2G Handheld Computer User s Manual Chapter 3 Developing and Installi
47. ile expands b Select Profile Label and a text box appears c Select the text in the box and use the input panel to type in your meaningful name d Tap the Save icon in the upper right corner of the window Optional Modify more profiles a Tap Active Profile Ww b Select the profile that you want to modify and tap anywhere on the screen CN2G Handheld Computer User s Manual 35 Chapter 2 Configuring the CN2G c Repeat Step 4 6 Repeat Step 5 for as many profiles as you want to define 7 Select the active profile you want to configure with security settings 8 Configure your security settings Using WPA Security 36 4 Wi Fi Protected Access WPA is a strongly enhanced interoperable Wi Fi security that addresses many of the vulnerabilities of Wired Equivalent Privacy WEP Instead of WEP WPA uses Temporal Key Integrity Protocol TKIP for its data encryption method Currently WPA satisfies some of the requirements in the IEEE 802 111 draft standard When the standard is finalized WPA will maintain forward compatibility WPA runs in 802 1x Enterprise mode or PSK Pre Shared Key mode e In Enterprise mode WPA provides user authentication using 802 1x and the Extensible Authentication Protocol EAP That is an authentication server such as a RADIUS server must authenticate each device before the device can communicate with the wireless network e In PSK mode WPA provides user authentica
48. ing the bar code label again Make sure that the application you are running on the computer is expecting input from a bar code You may need to use the input panel to enter this information instead of scanning it The scanner window may be dirty Clean the window with a solution of ammonia and water Wipe dry Do not allow abrasive material to touch the window The computer may have decoded the bar code label in a symbology other than the label s actual symbology Try scanning the bar code label again Make sure you scan the entire label To operate the computer quickly and efficiently you should only enable the bar code symbologies that you are going to scan CN2G Handheld Computer User s Manual Chapter 4 Troubleshooting and Maintaining the CN2G Booting the CN2G You seldom need to warm or cold boot the CN2G The CN2G uses the configuration currently saved in flash memory during the boot process You need to boot the CN2G when an application is locked up and will not respond when you upgrade the firmware or when you reflash the computer The next instructions explain how you warm and cold boot the CN2G Warm Booting the CN2G If your charged CN2G does not resume after pressing the Power key or if the computer or an application is locked up you may need to warm boot it To warm boot the CN2G using the Warm Boot button e Using the end of the stylus press the Warm Boot button inside of the stylus holder
49. ion 8 using 8 sounds See beeps specifications electrical 78 humidity 78 power 78 screen 78 temperature 78 start screen illustration 9 understanding 10 static WEP security configuring 45 status beeps 15 checking battery 7 lights understanding 14 CN2G Handheld Computer User s Manual Index storing your application on the CN2G 54 stylus troubleshooting calibrating the touch screen 13 using with touch screen 10 symbologies bar code default 15 supported 78 T tab on an SD card 18 taskbar described 9 understanding 10 TCP IP network diagram 30 network configuring parameters 30 technical support accessing on web xi temperature specifications 78 TKIP using with WPA 36 touch screen calibrating 13 understanding icons 13 using with stylus 10 Transcriber using 12 Transport Layer Security TLS described 4 troubleshooting bar code symbologies 72 configuring 802 1x security 67 to 69 guide to finding solutions 65 lost network connection after suspend 69 operating the CN2G 66 scanning bar codes 71 to 72 wireless connectivity 69 U UDP Plus network diagram 32 network configuring parameters 32 understanding screen icons 13 status lights 14 87 Index upgrading operating system with an SD card 59 operating system with Intermec Settings 61 Persistent Storage Memory PSM 62 USB communications configuring 28 network diagram 28 User Certificates u
50. lly launching your application 59 Avalanche See Wavelink Avalanche B bar codes scanning how to 15 troubleshooting 71 to 72 supported symbologies 78 symbologies default 15 84 battery accessory described 79 charging 4 checking status 7 described 79 installing 4 maximizing life 7 removing 6 17 status icons 7 using 3 battery light described 14 beeper volume changing 15 beeps understanding 15 booting CN2G 73 cold 74 warm 73 button Reset 74 Scan illustration 2 Side Scan illustration 2 Warm Boot 73 C CAB file using to install applications 53 CAC reader accessory described 79 calibrating touch screen 13 card SD inserting 18 removing 17 using to install applications 58 using to store applications 54 using to upgrade the operating system 59 CCX v1 0 compliance 3 34 certificates loading for security 47 charging battery 4 CN2G default configuration settings 80 82 description 2 troubleshooting guide to 65 upgrading 59 cold boot 74 communications dock accessory described 79 CN2G Handheld Computer User s Manual communications default configuration settings 80 configuration default settings 80 configuring 802 11b g radio communications 29 802 1x security configuring 41 troubleshooting 67 to 69 LEAP security 44 parameters 22 remotely with Intermec Settings 27 security 33 static WEP security 45 TCP IP network parameters 30 UDP Plus ne
51. n the CN2G The first time you turn on the CN2G the taskbar displays the Start menu icon the time the keyboard icon and the desktop icon Most of the default shortcuts on the desktop are standard Windows CE applications However Intermec provides shortcuts to two additional applications ScanDemo and Transcriber ScanDemo is a simple application you can use to verify that your imager is working correctly Transcriber enables you to write on the screen with your stylus and then it converts your writing to text Using ScanDemo ScanDemo is an application that enables the CN2G to read bar code labels and display the information encoded on the label along with the symbology used to encode it To open ScanDemo 1 Double tap the ScanDemo shortcut on the desktop The ScanDemo application opens 2 Scan a bar code label For information on how to scan a bar code label see Scanning Bar Codes on page 15 The information you scanned along with the symbology used to encode it appears on the screen CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer ScanDemo Scanned Data BO1961 Codes9 Symbologies To enable or disable symbologies 1 From the ScanDemo window tap the Symbologies button to see the symbologies that are enabled Scanner Sy ymbologies 10 Symbologies Code 39 Code 128 Codabar code 1 2of5 EAN Intermec Settings 2 Select or clear the symbologie
52. nd updates for the CN2G using the Avalanche Administrative Console 2 Schedule the CN2G updates or manually initiate an update using the Avalanche Administrative Console CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications For more information on using Wavelink Avalanche contact your local Intermec representative or visit the Wavelink web site at www wavelink com Launching Your Application Automatically To launch your application automatically on the CN2G every time you perform a warm or cold boot make sure your CAB file places a shortcut to your application in the Windows StartUp folder Upgrading Your CN2G When you upgrade your CN2G you are updating these two components e Operating system OS e Persistent Storage Manager PSM files Upgrading the Operating System When you upgrade the operating system you erase the current configuration and replace it with the new default configuration You will need to set the network communications parameters on the CN2G to reestablish communications with the other devices in the wireless network There are two ways to upgrade the OS e You can upgrade your computer using an SD card e You can remotely upgrade your computer using Intermec Settings Upgrading the Operating System Using an SD Card To upgrade the OS you need e an SD card formatted as FAT 16 e an SD card reader e the latest upgrade ZIP file This file is ava
53. ndard keyboard KA on a Power AED Arrow tis keys 4 _ Center er Shift key Scan button CN2G Keypad The Shift key lets you access the additional functions printed on the keypad overlay To access functions printed on the keypad overlay 1 Press and release the Shift key The icon turns on and Shift mode is enabled NJ Press and release the second key to access the function printed above a key For example press the F1 key to access the F3 function The icon turns off If you do not press another key within 3 seconds of pressing the Shift key the icon turns off and Shift mode is disabled Using the Power Key When you press the Power key to turn off the CN2G you actually put the CN2G in Suspend mode In Suspend mode the CN2G continues to supply power to all memory but turns off power to most hardware This power saving feature is designed to prolong battery life When you press the Power key to turn the CN2G back on your computer resumes where it was when you turned it off If you are using WPA or 802 1x security the computer may need to reauthenticate before it starts your application 8 CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer If your CN2G does not resume after pressing the Power key your battery may be too low to supply power Replace or charge the battery If replacing or charging the battery does not
54. nergized electrical equipment is dangerous Electrical shock from energized equipment can cause death If you must perform authorized emergency work on energized equipment be sure that you comply strictly with approved safety regulations CN2G Handheld Computer User s Manual ix Before You Begin Safety Icons This section explains how to identify and understand warnings cautions and notes that are in this document A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment A Warning A A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to Caution 4 Prevent equipment damage or destruction or corruption or loss of data Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Service amp Support gt Service amp Support The Intermec Global Sales amp Service page appears From the Service amp Support menu move your pointer over Support and then click Warranty Disclaimer of warranties The sample code included in this document is presented for reference only The cod
55. ng Applications The Need Reboot message appears and Cold Boot is selected 11 Press Enter The CN2G cold boots and the Refreshing File System status box appears 12 If the Confirm File Replace dialog box appears tap Yes To All The CN2G finished rebooting and your operating system is updated Upgrading the Operating System Remotely Using Intermec Settings You can use Intermec Settings to upgrade the operating system on your Intermec CN2G through an ActiveSync connection For information on installing ActiveSync and establishing a partnership see Installing Applications Using ActiveSync on page 54 When you remotely upgrade your computer you are updating the operating system and the Persistent Storage Memory PSM files Before you can upgrade your computer you need e The Intermec Settings application This file is available from the Intermec web site as part of the Intermec Developer s Library IDL download or from the IDL CD e The device upgrade ZIP file This file is available from the Intermec web site at www intermec com Go to Service amp Support gt Downloads Make sure the file you select is for your language and that it has Intermec Settings at the end of the file name To remotely upgrade a CN2G using Intermec Settings 1 Install the Intermec Settings application on your PC 2 Create a device upgrade folder and unzip the device upgrade files to it Uu On your PC go to Start gt Prog
56. nner Window and CN2G Sciceenancceue eee 75 Physical and Environmental Speciicationsccssesesevssacdsisaieromesesgenioaceateastanoemnes 78 Necesones Or ME CN 2 eita 79 Denu se Gh oy au utex6 710 6 o eamernn ee eee Pret ne Gree eRe rte T ERRERA 80 CN2G Handheld Computer User s Manual vii Contents viii CN2G Handheld Computer User s Manual Before You Begin Before You Begin Safety Summary This section provides you with safety information technical support information and sources for additional product information Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions Do Not Repair or Adjust Alone Do not repair or adjust energized equipment alone under any circumstances Someone capable of providing first aid must always be present for your safety First Aid Always obtain first aid or medical attention immediately after an injury Never neglect an injury no matter how slight it seems Resuscitation Begin resuscitation immediately if someone is injured and stops breathing Any delay could result in death To work on or near high voltage you should be familiar with approved industrial first aid methods Energized Equipment Never work on energized equipment unless authorized by a responsible authority E
57. ns Use the following procedures to learn how to copy files and install applications on the CN2G using ActiveSync CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications To install an application on the CN2G using ActiveSync 1 Connect the CN2G to your PC using ActiveSync For help see the previous section Installing ActiveSync and Establishing a Partnership 2 On the Microsoft ActiveSync screen click Explore Windows Explorer opens the Mobile Device window of your CN2G ioi File Edit wiew Favorites Tools Help e q Back gt Qsearch Pyrolders Go Ms GE K A EE Address f Mobile Device amp f Pao 2 Application CABFiles DiskOnChip My Documents Mobile Device Data Select an item to view its description leat Lesa Lad baal Network Program Files Recycled SDMMC Disk lt a Temp Windows Control Panel DSMLog xml SDKDataMa 13 objectis g Mobile Device 3 In Windows Explorer on your PC browse to the file that you want to copy to your CN2G 4 Right click the file and click Copy 5 Place the cursor in the SDMMC Disk or DiskOnChip folder of your CN2G right click and click Paste The file is copied to the CN2G and you can see it using My Computer on the CN2G 6 Navigate to your application file and run it After your application is installed you can run it from the Program files folder from My Computer CN2G Handheld
58. nt or to a different location to re establish communications Once you are in range again the network connection icon appears again Any data you collected while out of range is transmitted over the network CN2G Handheld Computer User s Manual Chapter 4 Troubleshooting and Maintaining the CN2G Problems While Scanning Bar Codes Problem You cannot see a red beam of light from the scanner when you press the Scan button or one of the Side Scan buttons and aim the scanner at a bar code label When you release the Scan button or Side Scan button the Good Read light does not turn off The scanner will not read the bar code label CN2G Handheld Computer User s Manual Solution There are three possible problems You may be too far away from the bar code label Try moving closer to the bar code label and scan it again e You may be scanning the bar code label straight on Change the scanning angle and try again e The PSM files may not be correctly installed For help see Upgrading the Persistent Storage Manager Files on page 62 You can test the effective range of the scanner Move within 61 cm 2 ft of a wall and test the scanner You need to be within the scanning range to scan bar code labels For help scanning bar codes see Scanning Bar Codes on page 15 The Good Read light will remain on if you configure the CN2G to use continuous edge triggering If you configure the CN2G for lev
59. nter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the type of WEP encryption you are using Set a 5 byte value for 64 bit WEP or a 13 byte value for 128 bit WEP Hex values must be preceded by 0x and contain 5 or 13 hex pairs Select Network Key Index choose the WEP key you want to use for transmitting data Exit Intermec Settings Configuring Static WEP Security With Microsoft Security 1 A Ww VI Make sure you have configured the communications and radio parameters on your CN2G Make sure you have selected Microsoft as your security choice Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security For Network Authentication choose Open CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G For Data Encryption choose WEP For Network Key Setting choose Enter Key and Index For Network Key Value enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the type of WEP encryption you are using Set a 5 byte value for 64 bit WEP or a 13 byte value for 128 bit WEP Hex values must be preceded by Ox and contain 5 or 13 hex pairs oo For Network Key Index select the key you want to use for data transmission 10 Exit Intermec Settings Loading Certificates If you choose to use transport layer security TLS with WPA or 802 1x security you n
60. nual 6 Chapter 2 Configuring the CN2G For Network Authentication choose WPA PSK and tap the Save icon in the upper right corner of the window Data Encryption is set to TKIP by default For Pre Shared Key enter the pre shared key or the passphrase The pre shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters The value must match the key value on the authenticator The passphrase must be from 8 to 63 characters After you enter a passphrase the CN2G internally converts it to a pre shared key This value must match the passphrase on the authenticator 8 Exit Intermec Settings Using 802 1x Security 802 1x security provides centralized user authentication using an authentication server authenticators access points and supplicants These components communicate using an EAP authentication type such as TLS Transport Layer Security or PEAP Protected Extensible Authentication Protocol 802 1x security provides data encryption using dynamic WEP key management To use 802 1x security you need an authentication server Note You can also use a MobileLAN access WA2XG product as an authentication server For help see the MobileLAN access WA2XG System Manual P N 074921 an access point with an 802 11b g radio a CN2G with an 802 11b g radio and the 802 1x WPA security option user and root certificates if you plan to use TLS for authentication These procedu
61. pper Limit Ack Delay Lower Limit Retries Send Timer Receive Timer CN2G Handheld Computer User s Manual Default Value 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Default Value INTERMEC Infrastructure Microsoft Infrastructure Open Disabled Disabled Automatic Key 1 Enabled Fast PSP Default Value Disable 0 0 0 0 5555 5000 ms 300 ms us 20 sec 45 sec 81 Appendix A Default Device Settings Configuration Device Settings Default Value Beeper Volume Very high Backlight Timeout 1 minute Power Management User Idle 3 minute System Idle 4 minute Suspend 5 minute 82 CN2G Handheld Computer User s Manual Index CN2G Handheld Computer User s Manual 83 Index Symbols and Numbers D key See shift ke y 802 11b g radio communications configuring 29 802 1x security configuring overview 41 with Funk 42 with Microsoft 43 troubleshooting 67 to 69 A AC power supply accessory described 79 accessing F3 to F5 8 accessories described 79 ActiveSync installing and establishing a partnership 54 using to copy and install files 56 using to install applications 54 AIT III Developer s toolkit using to develop applications 52 application developing web based 53 with toolkit 52 installing with ActiveSync 54 Avalanche 58 SD card 58 launching automatically 59 storing on the CN2G 54 audio feedback See beeps authentication troubleshooting 802 1x security 67 to 69 automatica
62. rams gt Intermec gt Intermec Settings gt Upgrade Device In the Select upgrade folder dialog box browse to the folder containing your upgrade files and click OK CN2G Handheld Computer User s Manual 61 Chapter 3 Developing and Installing Applications Intermec Settings begins the upgrade process When the next message box appears on the PC screen you can remove the CN2G and place it in a powered dock z ee a E a The remote device upgrade process has been started Estimated FLASH programming time 03 26 00 Minubes Seconds ms The CN2G updates the system and then cold boots Ww If you need to upgrade more CN2Gs place another CN2G in the communications dock and the remote device upgrade starts automatically 6 When you are done upgrading CN2Gs choose File gt Exit from the Main Menu Upgrading the Persistent Storage Manager Files 62 To upgrade the Persistent Storage Manager PSM files for your CN2G you need e the device upgrade ZIP file containing the PSM files This file is available from the Intermec web site at www intermec com Go to Service amp Support gt Downloads e an SD card reader To upgrade the PSM files 1 Copy the device upgrade ZIP file to your PC and unzip the PSM files You should see these folders e 2577 e DOCImage Remove the SD card from the CN2G and place it in the SD card reader For help see Using the SD Card on page 17 Copy the 2
63. res assume that you have already selected either Microsoft or Funk as your security choice CN2G Handheld Computer User s Manual 41 Chapter 2 Configuring the CN2G 42 Configuring 802 1x Security With Funk Security 1 Ww N Ww 0O N A Make sure you have configured the communications and radio parameters on your CN2G Make sure you have selected Funk as your security choice If you plan to use TLS for authentication load a user and root certificate on your CN2G For help see Loading Certificates on page 47 Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile For Association tap Open and tap Save For Encryption tap WEP and tap Save For Authentication tap TTLS PEAP or TLS and tap Save If you choose TTLS or PEAP a Select User name type your user name and then tap Save b Select Password prompt choose Enter password now and then tap Save Note You can use Prompt for password to troubleshoot your connection to the network if you have problems c Select User Password type a user password and then tap Save d For Validate Server Certificate choose Enabled and tap Save If you choose TLS a For Validate Server Certificate choose Enabled and tap Save b You can also enter a User Name Subject Name and Server Common Name if you want to increase your level of security Exit Intermec Settings
64. ring the Network Parameters for a UDP Plus Network 32 CONMGUTINS SECUTI vomited aie hacia tenia elias E hee eee 33 Choosing Between Microsoft and Funk Security eeeseeeseeeesneeeeneeeeeees 34 Selecting Funk as Your Security Choice eseeeseeeesseeesneeeeseeeees 34 Selecting a Profile for Funk Security jtescsstin sete ceafotes wissetateeee 35 Usine WFA SECU n sasaa a A E Mia eliinad Aheets 36 Configuring WPA Security With Funk Security eee 37 Configuring WPA Security With Microsoft Security e 39 Usine BO 2 1 x SCCUNIEY a aE 4 Configuring 802 1x Security With Funk Security 0 0 eee 42 Configuring 802 1x Security With Microsoft Security 43 Using LEAL SeCtir it icczie ctscssexahsannaesaesass secanosmasasteasgacssademneasooioid bassheesanes 44 Using Static WEP S Ctr ity sco once violets a E eats 45 Configuring Static WEP Security With Funk Security 46 Configuring Static WEP Security With Microsoft Security 46 Ws ardah oC Crt CATES Snes 2052 sia RE e saris esae aie AE E 47 Disabling Seciittty enee a iaiteca sh erss dean hut seeker Suita an el aad buh ton 50 3 Developing and Installing Applications 51 Mevelopine Applications Tor the CNI G reor aarian ROON 52 Developing a New Applications aeae a S 52 Developing a Web Based Application sssssesssesessesesssesssssssresseresseresseesse 53 lasting Applications om the CN2 Ginesa ne a E 53 Installing Application
65. roperly configured for your network 67 Chapter 4 Troubleshooting and Maintaining the CN2G Problems While Configuring Security continued Problem The CN2G does not appear to be authenticating and a network connection icon does not appear on the status bar To see a list of network connections icons see Understanding the Screen Icons on page 13 A network connection icon appears in the status bar but it disappears The CN2G indicates that it is not authenticated 68 Solution The CN2G may not be communicating with your access point Make sure the network name on the CN2G is the same as the network name SSID of the access point that you are trying to communicate with The default network name is INTERMEC The 802 1x security network may not be active Make sure that the server software is properly loaded and configured on the server PC For help see the documentation that shipped with your server software The CN2G may not be communicating with the access point that you want it to communicate with Make sure that the network name on the CN2G is the same as the network name of the access point that you are trying to communicate with The default network name is INTERMEC The access point that you are trying to communicate with may not be communicating with the server Make sure your access point is turned on properly configured and has 802 1x security enabled Make sure that
66. s Using ActiveSync sssssesseseseessresssressressersseressresse 54 Installing ActiveSync and Establishing a Partnership 54 Using ActiveSync to Copy Files and Install Applications 56 Installing Applications Using Your SD Card oo eee eeeseeesneeeeseeeenneeeees 58 Installing Applications Using Wavelink Avalanche eee eeeseeeeneeeeeeeeeees 58 vi CN2G Handheld Computer User s Manual Contents Launching Your Application Automatically 0 eeeeeesceceesceeceseeceeaeecesaeesssaeeeseaees 59 Wiper GY Oui CIN G atin cat res ese olages Shaes arate eet todacaseeeaudin tees ea deettat acceenaateuess 59 Upgrading the Operating Syste Mansner meninei a 59 Upgrading the Operating System Using an SD Card 59 Upgrading the Operating System Remotely Using MEE RIMEC SeN Sania E ERA 61 Upgrading the Persistent Storage Manager Files eesseeeesseeeeereeeeeeeeees 62 4 Troubleshooting and Maintaining the CN2G 65 Problems arid Soluni on rra n a a E T N AA 66 Problems While Operating the CN2G eraio enken r at 66 Problems While Configuring SeEC rty drois a n A 67 Problems With Wireless Connectivity cccsccccesssseeeeeseeeeeeeseeeeessaeeeeeaes 69 Problems While Scanning Bar Codesicenisisciinineiicnnr insis toraeth 71 Bete Of Me CNI Ghose sa este cesses saan EA O 73 Warm Booting he GN Gases ctescccees ties a 73 old Bowring thie CIN 2G iia aot gece cals schesiice nda ceo 74 Cleaning the Sca
67. s you want to use and tap Back 3 If you want to configure symbology parameters tap Intermec Settings Intermec Settings appears on your screen 4 From the Intermec Settings application go to Scanners Symbologies gt Internal Scanner gt Symbologies 5 Select a symbology and modify its parameters 6 Save your settings and close Intermec Settings The Scanner Symbologies window appears CN2G Handheld Computer User s Manual 11 Chapter 1 Using the CN2G Handheld Computer 12 7 Tap Back 8 Scan bar code labels Using Transcriber In a program that accepts writing such as Microsoft WordPad you can use your stylus to write directly on the screen Write the way you do on paper print or cursive and the Transcriber program converts your writing to text To turn on Transcriber e Double tap the Transcriber shortcut on the desktop or go to Start gt Programs gt Transcriber The Transcriber Intro box appears and an icon 8 appears in the taskbar with a dark gray background To turn off Transcriber e Tap the Transcriber icon in the taskbar The background of the Transcriber icon turns light gray to match the taskbar and using the stylus does not produce a line on your desktop To close Transcriber 1 Tap and hold the Transcriber icon in the taskbar until the menu appears 2 Tap Close Transcriber To select text 1 Tap and hold the stylus next to the text you want to select until the insertion point appe
68. secondary WINS addresses e Device name To set other parameters use Intermec Settings or another configuration method Setup Assistant The Setup Assistant will help WOU quickly configure your device The Setup Assistant Start Screen After you complete the Setup Assistant the CN2G should be communicating with your network A network connection icon appears on your taskbar For more information on the network icons see Understanding the Screen Icons on page 13 CN2G Handheld Computer User s Manual 23 Chapter 2 Configuring the CN2G Configuring the CN2G Locally With Intermec Settings Use Intermec Settings to configure the CN2G and view system information You can access Intermec Settings while running any application To open Intermec Settings 1 Tap the Start icon The Start menu appears a 7 miy ScanDema computer c E J i Intermec Settings E an Programs Tr Favorites i Documents GF Settings Help Run 2 Select Intermec Settings The Intermec Settings application appears Scanners Symbologies communications Device Settings ay 12 49 pm OA 24 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Use the following diagram to help find the commands you need to use to configure your CN2G These screens do not represent the exact information you will see on your CN2G They have been modified to show you how the information is structured
69. ser s Manual Chapter 1 Using the CN2G Handheld Computer 4 Replace the battery door 5 Connect the AC power supply P N 074246 to the power connector on the back of the CN2 communications dock P N 074248 and then connect the power cord to the AC power supply AC power supply Communications dock Power light 6 Connect the power cord to an AC power outlet The green Power light on the communications dock turns on 7 Place the CN2G in the communications dock The battery is fully charged in approximately 4 hours For more information see the instructions that ship with the communications dock CN2G Handheld Computer User s Manual 5 Chapter 1 Using the CN2G Handheld Computer Removing the Battery Caution A Caution A Caution Follow these instructions to remove the battery from the CN2G Only use the stylus to remove the battery If you use any other tool or method to remove the battery you may damage the battery or the CN2G Removing the main battery when the backup battery low or critically low icon appears on the status bar may cause your CN2G to cold boot and you may lose data If you fail to replace the battery immediately you may lose important data or applications To remove the battery 1 Push down on the battery door latch and pull up on the battery door 2 Remove the battery door and set it aside 3 Insert the s
70. solve the problem see Booting the CN2G on page 73 To turn off the CN2G e Press and hold the Power key for approximately 2 seconds and then release it The CN2G turns off Using the Touch Screen The CN2G has a color touch screen display The screen is 240 x 320 pixels The desktop is 240 x 320 pixels and the taskbar is 240 x 20 pixels In addition the screen supports Unicode characters user programmable fonts and bitmap graphics EL E fey ScanDema Computer Desktop en Recycle Bin Transcriber s Jm _ fd Internet Explorer Ly a9 Microsoft WordPad EF Fa Faa Taskbar vii nee a 1 57 PM A E CN2G Start Screen Using the Touch Screen and Stylus Your CN2G has a stylus for selecting items and entering information Use the stylus in place of a mouse CN2G Handheld Computer User s Manual 9 Chapter 1 Using the CN2G Handheld Computer Functions You Can Perform With the Stylus Action Description Tap Touch the screen once with the stylus to open items and select options Dra Hold the stylus on the screen and drag across the screen g y g to select text and images Tapand Tap and hold the stylus on an item to see a list of actions hold available for that item On the pop up menu that appears tap the action you want to perform Understanding the Desktop 10 The Start screen has two distinct areas the desktop and the taskbar The desktop displays shortcuts to some of the applications installed o
71. t to TKIP by default For Authentication choose TTLS PEAP or TLS and tap Save If you choose TTLS or PEAP a Select User name select the text in the text box use the input panel to type your user name and tap Save b For Password prompt make sure that Enter password now is selected Note You can use Prompt for password to troubleshoot your connection to the network if you have problems c Select User Password select the text in the text box use the input panel to type your user password and tap Save d For Validate Server Certificate choose Enabled and tap Save CN2G Handheld Computer User s Manual 37 Chapter 2 Configuring the CN2G 38 Z Note You must have the date on the CN2G set correctly when you enable Validate Server Certificate If you choose TLS a For Validate Server Certificate choose Enabled and tap Save b You must enter a User Name and Subject Name You can also enter a Server Common Name if you want to increase your level of security 8 Exit Intermec Settings To enable WPA PSK security on your CN2G with Funk security 1 Make sure you have configured the communications and radio parameters on your CN2G Make sure you have selected Funk as your security choice Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile For Association choose WPA and tap Save For Authentication choose None and tap Sav
72. text box and drag the stylus over the text Tap the option Press A or W to select the option and then press P Tap File gt Save Settings Tap the Save icon in the upper right corner You can restore the CN2G to factory default settings from Intermec Settings For a complete list of the default settings see Default Configuration on page 80 Note Restoring the CN2G to factory default settings resets all network parameters As a result you may lose network communications This option should only be used by network administrators or by Intermec support personnel To restore default settings 1 Tap the Start icon The Start menu appears 2 Select Intermec Settings The Intermec Settings application appears 3 Select one of the menus Scanners Symbologies or Communications or Device Settings 4 Tap Edit gt Restore Item Defaults 5 Tap the Yes button to restore all default settings 6 Repeats Steps 3 and 4 for the other two menus CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Exiting Intermec Settings When you are done modifying your device configuration and have saved your settings you should exit Intermec Settings To exit Intermec Settings e From the Main Menu choose File gt Exit Or e Tap the Close button X in the upper right corner of the window If you try to exit Intermec Settings without saving your changes a message box appears asking if you want to sa
73. tility 47 using battery 3 power key 8 SD card 17 shift key 8 touch screen 9 WwW Warm Boot button 73 warm booting 73 warranty information x 88 Wavelink Avalanche package for CN2G 27 using to copy and install files 58 using to remotely manage the CN2G 58 WEP security configuring 45 Wi Fi Protected Access WPA security 36 wireless communications configuring 29 troubleshooting 69 to 70 WPA security configuring with Funk 37 configuring with Microsoft 39 described 36 WPA PSK security configuring with Funk 38 configuring with Microsoft 40 described 36 writing on touch screen converting with Transcriber 12 CN2G Handheld Computer User s Manual fatermec Corporate Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com CN2G Handheld Computer User s Manual P N 074751 002
74. tion using a shared key between the authenticator and the CN2G WPA PSK is a good solution for small offices or home offices that do not want to use an authentication server To use WPA security you need e an authentication server Enterprise mode only Note You can also use a MobileLAN access WA2XG product as an authentication server For help see the MobileLAN access WA2XG System Manual P N 074921 e user and root certificates if you plan to use TLS for authentication e an access point with an 802 11b g radio that supports WPA CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G a CN2G with the 802 11b g radio and the 802 1x WPA security option Configuring WPA Security With Funk Security Use these procedures to set WPA 802 1x and WPA PSK security on your CN2G with Funk security To enable WPA 802 1x security on your CN2G with Funk security 1 Ww N un A y ef Make sure you have configured the communications and radio parameters on your CN2G Make sure you have selected Funk as your security choice If you plan to use TLS for authentication load a user and root certificate on your CN2G For help see Loading Certificates on page 47 Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile For Association choose WPA and tap the Save icon in the upper right corner of the window Encryption is se
75. twork parameters 32 USB communications 28 using local Intermec Settings 24 using Setup Assistant 23 WPA security 36 converting writing to text using Transcriber 12 copy files to CN2G using ActiveSync 56 SD card 58 Wavelink Avalanche 58 copyright information xii D default configuration restoring 26 settings 80 desktop illustration 9 understanding 10 developing applications using the toolkit a2 diagram Intermec Settings 25 dimensions physical 78 disabling security 50 DiskOnChip folder using to store applications 54 dust cover accessory described 79 E electrical specifications 78 Enroll Certificates application 47 environmental specifications 78 CN2G Handheld Computer User s Manual Index exiting Intermec Settings 27 Extensible Authentication Protocol EAP 36 F F3 to F5 accessing 8 factory default settings restoring 26 Funk configuring 802 1x security 42 WEP 46 WPA security 37 WPA PSK 38 selecting a profile 35 selecting as security choice 34 supplicant using 34 G Good Read light described 14 troubleshooting 71 gun See CN2G H holster accessory described 79 host computer not receiving data troubleshooting 69 humidity specifications 78 I ICCU See Intermec Settings icons battery status 7 understanding screen 13 Import Root utility 47 inserting the SD card 18 installing ActiveSync 54 applications using the SD card 58 battery 4
76. tylus between the battery and the CN2G case and press straight down until the battery is released CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer 4 Lift the battery out of the battery compartment Maximizing Battery Life There are several things that you can do to maximize the life of your fully charged battery e Set the backlight timeout to 10 seconds e Verify that Radio Power Management is enabled Fast PSP Enabling radio power management allows your radio to switch between awake and sleep modes based on network traffic e Verify that each setting under Power Management has a value of 1 minute for a combined automatic shutoff time of 3 minutes You can use Intermec Settings to easily make all of these configuration changes For help see Configuring the CN2G Locally With Intermec Settings on page 24 Checking the Battery Status The easiest way to tell the status of your battery is to look at the battery icon on the status bar of your CN2G Battery Icon Status Icon Status 1 The battery is charging The battery is low You need to charge the battery soon chy The battery is critically low You need to charge the battery now CN2G Handheld Computer User s Manual 7 Chapter 1 Using the CN2G Handheld Computer Using the Keypad The CN2G has a 10 key keypad You enter all of the characters and functions printed on the keys just like you would on a sta
77. urity you need to select it as your security choice To select Funk security as your security choice 1 Tap the Start icon The Start menu appears 2 Select Intermec Settings The Intermec Settings application appears 3 Select Communications gt 802 11 Radio gt Security Settings gt Security Choice CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G From the Security Choice list select Funk Security Ww Tap the Save icon in the upper right corner of the window An alert box appears telling you that you must save your settings and warm boot the CN2G for your new security choice to take effect Oo Tap OK to close the alert box y Save your settings co Warm boot your CN2G by pressing and holding the Power key for approximately 10 seconds Selecting a Profile for Funk Security You can define up to four profiles for your Funk security Different profiles let your CN2G communicate in different networks without having to change all of your security settings For example you may want to set up one profile for the manufacturing floor and one for the warehouse To select a profile for Funk security 1 Tap the Start icon The Start menu appears 2 Select Intermec Settings The Intermec Settings application appears 3 Select Communications gt 802 11 Radio gt Security Settings gt Funk Security 4 Optional Give your Profile 1 a meaningful name a Select Profile 1 The prof
78. ve your configuration changes Tap Yes Configuring the CN2G Remotely With Intermec Settings You can use Intermec Settings remotely to configure your CN2G The remote version of Intermec Settings provides these features e Intermec Settings can configure CN2Gs one to one through an ActiveSync connection e Intermec Settings can run as a plug in to the Wavelink Avalanche device management system Avalanche automates device management within a network and lets you install update and manage the software and configurations of wireless and other devices The ActiveSync one to one version of Intermec Settings is available from the Intermec web site as part of the Intermec Developer s Library IDL download or from the IDL CD For information on installing ActiveSync and establishing a partnership see Installing Applications Using ActiveSync on page 54 Intermec Settings is also available as part of a Wavelink Avalanche package for the CN2G You can download this package from the Intermec web site For information on how to use the Intermec Settings application see the online manual available from the Help menu in Intermec Settings CN2G Handheld Computer User s Manual 27 Chapter 2 Configuring the CN2G Configuring the CN2G For Your Network The CN2G is a versatile handheld computer that you can easily add to your wired or wireless data collection network You can connect your CN2G to your network using e
79. y before you can use the CN2G When you change the battery the backup battery maintains the computer s status memory and real time clock for at least 5 minutes The lithium ion battery pack that is used in this device may present a fire or chemical burn hazard if it is mistreated Do not disassemble it heat it above 100 C 212 F or incinerate it CN2G Handheld Computer User s Manual 3 Chapter 1 Using the CN2G Handheld Computer Caution A Caution Removing the main battery when the backup battery low or critically low icon appears on the status bar may cause your CN2G to cold boot and you may lose data If you fail to replace the battery immediately you may lose important data or applications Dispose of used battery packs promptly Keep away from children Contact your local Intermec sales representative for replacement batteries Several factors determine the life of your battery such as extreme temperatures and your usage Installing and Charging the Battery Make sure you fully charge the battery before you use your CN2G To charge the battery you need to install it in the CN2G To install and charge the battery 1 Push down on the battery door latch and pull up on the battery door 2 Remove the battery door and set it aside 3 Align the battery contacts and insert the battery in the battery compartment Press down on the battery until it clicks into place CN2G Handheld Computer U

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