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Inter-Tel SoftPhone 8601 User's Manual

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1. 18 Switching Between TwoCalls 18 Ending Call s sini sera goma IIIA ER ABE 18 Placing CallsonHold 19 Muting CallS 355 etd ox EIU heen ected nee PERDRE xx 19 Placing Conference Calls 19 Tr nsterririg Galls cresci coris edisi spe OSs dee Oe RE RE we RUE Ri Rs 20 Using Reverse Transfer losses dri be e lebe Eres 20 Redialing Calls eth moss emn aad ree c eoa co Rau b e e RR ein a ok 21 Using Do Not Dist rb iouis dere te epulas Sor ag ee A od 21 Selecting Ring Tones ii css paid oi acsi ganiad ad R Re Rn Re nk dos 21 Speed Dialing sns zr eidh Set erede er tdeo n qe Rt ne ele tne er 21 Listening to Message s eee eee suele e IR nus 21 Accessing Your Mailbox 22 Disabling and EnablingASR 23 Accessing Voice Mail Messages 24 Recovering Deleted Voice Mail Messages 26 Olnter Tel Inc April 2005 printed in US iii CONTENTS PAGE Recording and Sending Voice Mail Messages 27 Canceling Unheard Voice Mail Messages 29 Setting Mailbox Preferences 30 Screening Calls 25s ob ke E ER EREGORM ER eR See See SRE Sus 37 Using th
2. Part No 835 2737 Issue 2 April 2005 NO 00 ILI
3. 1 9 wav files and Ringers 1 4 singe vc You can also add a customized wav file to the Loss key tone Ring Tone list DTH out of Eand To add a customized wav file save the customized file in the Ring Tone wav field under the Program FileVMnter Te Model 8601 Ring Play Plays the selected ring tone Stop Stops playing the ring tone Ringer Volume Control Bar Adjusts the volume of the Ringers 1 4 To adjust the volume ofthe Ring Tone 1 9 wav files use the Volume set ting on the top bar Local Key Tone Enables or disables the local key tone The local key tone is a tone that you hear when you tap any key in the display It is enabled by default Preferences The Preferences option allows you to customize your Model 8601 e Preferences You can program the following settings Skin Select the user interface that you would like to use The available skins are Default Ocean Skinl and SkyBlue Alert Msg When you receive an incoming call you receive a pop up bub ble shown below and a tone This option allows you to decide how long the alert message is displayed and the alert tone beeps The available range is from 2 30 seconds defaults to five seconds Help The Help menu shows the Model 8601 version status and online help Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 15 CONNECTION STATUS The Connection Status icon on the top bar allows you t
4. Options 9 MESSAGE OPTIONS Set Days of Week DELIVERY OPTIONS re E Note Options vary by media Weekdays EN Private type All Days EN Certified EN Cancel Unheard Messages Individual Day 1 7 Priority Recover Deleted Messages kJ F Select Message Category nm Send EJ Voice Mail EE E Mail EB All Messages EN Mai Send and Exit Hang Up a Priority Messages EN Facsimile EN 52 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide TROUBLESHOOTING The following table lists some possible problems that you may encounter when using the Model 8601 Problem Probable Cause Solution The Model 8601 does not start The status remains Con necting A register error message is displayed The PDA is not getting a signal from the wireless access point Move closer to the access point Verify that you have access to the Internet The network connection is not active The network settings are not properly programmed Consult your system administrator The Model 8601 does not recover from fault condi tion The PDA is not responding Restart the PDA as described below 1 Select Memory in the Start Set tings System 2 Tap the Running Programs tab 3 Stop all existing applications including the Model 8601 then tap OK 4 Press the Reset button The PDA should automatically be r
5. You can then retrieve your messages and reset the password if desired see page 30 Why can t I retrieve deleted messages Voice mail may have erased your message After a programmed amount of time has lapsed up to 24 hours voice mail automatically erases all deleted messages If you attempted to undelete a voice mail within this time frame but you were still unsuc cessful your voice mail system may not have sufficient space programmed to store deleted messages Or your telephone system may not be using a software version that supports this feature Contact your system administrator to determine if this feature 1s available How can I set the number of rings that are allowed before the call is sent to voice mail Only your system administrator can change the number of rings How can I change the name displayed on my Model 8601 Only your system administrator can change the name on the display Can I leave a silent message for a Model 8601 extension Yes When the message is left the display shows You have xx message s where the xx indicates the number of the message that you have See page 14 Does the Model 8601 support any other language such as Spanish or Japanese No The Model 8601 supports English only Can I use account codes with my Model 8601 No Can I forward calls from a Model 8601 extension to another extension or outside number No You can only forward calls from your primary extension the end
6. conference call 1 While on the first call tap CNF The first call is automatically put on hold 2 Place another intercom or outside call Then tap CNF If necessary repeat this step to place one more call on hold 3 Tap CNF to join all of the calls together in the conference During the conference call you can do the following e To place the conference on hold Tap HOLD This places the conference on hold without disconnecting the parties To return to the conference tap RESUME e To drop out of the conference Tap END and hang up This removes your end point from the conference but leaves the other parties connected e To add parties to the conference Do the following a Tap CNF This leaves the conference parties connected b Place a call to the party to be added to the conference c Tap CNF to put yourself and the new party into the conference e To mute your microphone Tap MUTE This turns your microphone on or off during the conference If mute is enabled you can hear the conferenced parties but they cannot hear you Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 19 Transferring Calls Although transferring calls is considered a basic function of an endpoint your Model 8601 has many advanced options for this feature With your endpoint you can trans fer to another extension or an outside line To Another Extension 1 While you are on a call tap TRANS to place the call on hold at the other end
7. e mail she writes I m looking forward to attending When Sally s supervisor access Sally s meeting acceptance using E Mail Reader the e mail is announced according to the supervisor s e mail envelope preferences Then E Mail Reader reads Sally s written response followed by the hidden link inserted by Outlook I m looking forward to attend ing Microsoft Outlook Web Access http TMS NT EVS01 Exchange Sally_User Inbox Accepted 3A 20Sales 20Team 20Meeting 5 EML 46 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide To access e mail messages and the associated options 1 Access your mailbox as described on page 22 2 Say E Mail or tap IE to listen to your e mail messages Then select one of the following e Say New or tap E to listen to new messages e Say Saved or tap J to listen to saved messages NOTE If you have a large number of e mail messages in your in box for example more than 500 messages you may experience a delay hear silence before the first message is played 3 After the e mail envelope is played E Mail Reader reads the body text of the e mail message While you are listening to a message you can use the following options e Say Skip or tap EM to skip to the end of the recording e Say Back up or tap E to rewind a few seconds and replay the message e Say Pause or tap E to pause Say Continue or tap EM to continue e Say For
8. highlighted number in the list You can also sort the entries in the Name column in ascending order DND Do Not Disturb If you do not want to be disturbed you can use the DND feature This halts all pages and calls to your endpoint except queue callbacks recalls and direct ring in calls When other users call your endpoint they hear a repeating signal of four fast tones and see the DND message Unlike other traditional Inter Tel endpoints the Model 8601 has only one DND message which is Do Not Disturb To turn on off the DND status Select DND A check mark appears next to the DND option and the display shows Do Not Disturb NOTE Inter Tel endpoints not including the Model 8601 can be given do not disturb override privilege that allows the user to place an intercom call to a station in do not dis turb If a calling party s endpoint is enabled for do not disturb override they may brake through your endpoint s DND when placing an intercom call Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 13 Message s When you have received a voice mail message a display that says You have xx mes sage s where the xx indicates the number of the message appears NOTICE To receive a message your Model 8601 must have a mailbox programmed in the Inter Tel telephone system Or the call must be programmed to be sent to an atten dant or other endpoint If the Model 8601 does not have a voic
9. mail fax or e mail from the main subscriber menu Main menu options include the following e To access voice mail messages Say Voice Mail or tap KB e To record voice mail messages Say Record or tap E e To access e mail messages Say E Mail or tap KM e To access personal mailbox options Say Personal or tap EB e To access message options Say Options or tap E e To access facsimile messages Say Facsimile or tap KB e To disable ASR for that call only Say Disable or tap EJ At any menu level you can say Cancel or tap EM to cancel or return to the previous menu or say Accept or tap EM to accept For a voice mail flowchart for advanced mailbox users see page 52 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 43 Setting Up Your E Mail Password When E Mail Reader is enabled for your mailbox the EM system prompts you to enter your e mail password after you or your voice mail administrator do one of the following e Setup your mailbox see page 9 e Change your e mail password for your e mail client To access your e mail and fax messages from your advanced mailbox you must set up your e mail password While completing the setup you cannot use Automatic Speech Recognition ASR if it is enabled for your voice mail system To prevent oth ers from overhearing your password you must use the dialpad digits on your endpoint to set up your e mail password When sett
10. record the greeting e Say Cancel or tap El to exit without changing your greeting 6 Tap END to hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you Although you record your name when you first initialize your mailbox you can change it at any time To record your directory name 1 Access your mailbox as described on page 22 2 Say Personal or tap EJ to select the Personal Options Menu 3 Say Name or tap EM Your recorded name is played 4 Do one of the following e Say Accept or tap EM to accept your recorded name e Say Replay or tap E to replay your recorded name e Say Append or tap E to add to your name e Say Erase or tap to erase and re record your name When you hear a tone record your first and last name Then say Accept or tap EJ to accept your recorded name 5 Tap END to hang up Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 11 OPTION MENUS The Model 8601 provides various menu options for customizing your Model 8601 To program the settings tap the desired option from the bottom bar Phone The Phone menu provides access to call log speed dial Do Not Disturb and mes sage s settings Each of these options is described in the following sections Call Log The Call Log option allows you to see the call his tor
11. transfer Say Accept or tap EM to accept the call Say Replay or tap Hl to replay the announcement Say Voice Mail or tap El to send the call to voice mail Say Forward or tap and then enter the extension number to forward the call to another extension Say Refuse or tap EJ to refuse the call Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 37 Using the Voice Mail Directory With the voice mail directory subscribers and non subscribers can use ASR if enabled or dialpad digits to search for names in the directory Subscriber names are automatically added to the directory when their mailbox is initialized ASR may not be able to locate names that are pronounced differently than they are spelled For these types of names use the alternate search method of spelling the name using the endpoint dialpad digits You begin a search by dialing the system voice mail extension and selecting the direc tory option You are prompted to say or spell the name of the mailbox user you want to search for For example if you say the name John the system locates all of the sub scribers with the first or last name of John The list of names returned might include the names John Smith John Jones John Nielson David John Robert John etc When one to 10 matches are located you can browse the list of returned names by selecting the Previous say Previous or tap El and Next say Next or tap Eg options
12. up 50 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Changing Message Envelopes When you receive a voice fax or e mail message a message envelope is played The envelope can include the time and date the message was left the source of the message and additional information that is associated with the media type Common envelope options for voice mail e mail and fax include e Time and Date The time and date the message was received e Source The source of the voice e mail or fax message These envelope options vary by media type e Length The recorded time in minutes for voice messages e Subject The text in the subject field for e mail messages e Pages The number of pages included in the fax attachment By default all of the envelope options are enabled for each type of message How ever you can change your envelope options as described below To change and save your message envelope 1 Access your mailbox as described in Mailbox Access on page 22 2 Say Personal or tap EJ to select the Personal Options Menu 3 Say Envelope or tap Eli to select the Message Envelope Options Menu 4 Select the media type you would like to change e Say Voice Mail or tap EE e Say E Mail or tap EM e Say Facsimile or tap EJ 5 You can then do any of the following e Say Time Date or tap Eto enable or disable the time and date options e Say Source or tap E to enable or disable the mes
13. 5 fax destination number 33 passwords 9 personal greeting 11 the call screening transfer method 32 the message search order 34 the voice mail message envelope 31 voice mail e mail and fax message envelope 51 your mailbox password 30 Connection Status 16 D Default Feature Codes 52 Defaults Mailbox Password 9 Delivery Options 28 Directories voice mail 38 Disabling cascade levels 36 message envelope options 31 time date option 31 DND Do Not Disturb 13 21 E E Mail Messages 46 E Mail Reader 7 44 Emergency Call 18 Enabling cascade levels 36 Ending Calls 18 Enterprise Messaging 7 Envelope 31 F Fax Destination Number 33 Fax Messages 49 Features Automatic Speech Recognition ASR 8 E Mail Reader 44 Features and Operations 17 Flowchart advanced mailbox 52 standard voice mailbox 59 Frequently Asked Questions 54 Full Mailbox 22 G Getting Started 2 Greetings 10 H Help 15 Hunt Group 40 Initializing Your Mailbox 9 Intercom Calls 18 L Listening to the Message 14 Listening to the Message from a Remote Site 14 Local Key Tone 15 Mailbox Almost Full Full 22 Mailbox Password 30 Making Calls 18 Media 14 Message Count and Type 22 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 57 Message Envelope 31 Message Search Order 34 Messages 14 recording and sending voice mail messages 27 recovering deleted 50 Messaging Remote 22 Muting Calls 19 O Option Menus 12 Options med
14. EB tap EQ Record Directory Name 2 Lower volume 4 See Recording Options a E SUBSCRIBER MAILBOX MENU a i D Play the Envelope E Record Password ne Voice Mail u P igher volume Change Envelope Settings 2 5 7 Record Sek De EH Save the Message 7 E Mail EN Delete the Message EN Source Personal Options Skip to the End EA Length Subj Pages BENI Options Message Options ll All Options EN After the message Facsimile 6 None E Replay Message EB Disable ASR E Remote Messaging EH Reply to the Message EN Primary Cascade 1 Forward a Copy E RECORDING A MESSAGE lt Alternate Cascade Go to Previous Message Kl More Options EN Play the Envelope E Dial the mailbox number reply to a message or for Fax Number EN Go to Next Message Ka ward a message Save the Message 7 Record your message Message Orde Zi 7 Ka Pause EN Transfer Method Ei Delete Message E Continue EA MESSAGE ORDER REMOTE MESSAGING Erase New Messages EN Note Applies to voice mail only After recording Saved Messages 2 Program Cascade Level m Enter cascade level number then Replay EN TRANSFER METHOD i Append EN 4 Change EE ppen Unannounced Personal 2 Erase re record EB Screened EN inte Pager Copy Announce Only RR Enter Time of Day EN Delivery
15. The directory lists are circular That is when the end of the list is reached the next name played will be the first name in the directory When the correct name is played say Yes or tap J to select it If the system locates more than 10 matches you can either browse the list using the options mentioned above or filter the list by responding to the filtering questions gen erated by the system Based on your responses the system filters the list to include first or last name matches only If the system cannot locate an exact match it returns the closest match found To use the dialpad buttons to spell a name When prompted tap a single digit on your endpoint dialpad for each letter or character entered For example dialpad button EB shows ABC button Kl shows DEF etc To enter JONES you would tap E Gi 6 EA Tap for Q E for Zz and for punctuation marks 38 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide To perform a directory search 1 Dial the voice mail number 2 Say Directory or tap EJ 3 Say the last name of the person you are searching for or tap the appropriate dial pad buttons to spell the name see page 38 If 10 or fewer matches are located you can access and browse the list immedi ately see step 4 If the list contains more than 10 matches you have the option to browse or filter the list skip step 4 and see step 5 4 If 10 or fewer matches are located you
16. WER from the notify message or tap TALK the TALK icon appears when the notification message is minimized To ignore a call Tap IGNORE from the notify message Switching Between Two Calls The Model 8601 can establish up to two simultaneous calls If the second incoming call is answered the first call is placed on hold and you are connected with the sec ond caller The Model 8601 then presents a SWAP button on the display that allows you to toggle back and forth between calls To switch between calls Tap SWAP Ending Calls While you are on a call the END icon appears on the display To end a call Tap END Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Placing Calls on Hold You can place the call on hold at one endpoint It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup Reverse Transfer feature While you are on a call the HOLD icon appears on the display To place a call on hold Tap HOLD Place another call when the call is placed on hold the HOLD icon changes to RESUME To return to a call that is on hold Tap RESUME Muting Calls To mute the microphone so that you can hear the other party but they cannot hear you this does not put them on hold Tap MUTE To return to the call Tap RESUME Placing Conference Calls You can establish a conference call with up to three intercom and or outside parties four including you To place a
17. alize your mailbox This allows you to e Change the default password number to a personal password e Record a name to identify yourself in the company directory e Listen to the voice mail introduction To initialize your mailbox 1 Enter the voice mail extension number You hear the main menu NOTE If you don t know what the voice mail extension number is check with your system administrator 2 Say Login or tap EM to identify yourself as a subscriber Enter your mailbox number using the dialpad digits 4 Enter your default password using the dialpad digits Co NOTE Your mailbox number is your default password If you want a password enter a new password using digits 0 9 up to 12 digits and then tap EB when you are done The messaging system plays back your pass word If you do not want to use a password just say Skip or tap EM 5 Say Accept or tap EJ to accept the entry or say Erase or tap E to erase and re enter your password The system prompts you to record your directory name 6 After the tone record your first and last names 7 When prompted do one of the following e Say Accept or tap EJ again to accept the name e Say Replay or tap Kl to replay the name you just recorded e Say Append or tap Kl to add to your name e Say Re record or tap EJ to erase and re record your name NOTE The system then plays a prompt that introduces you to the basic voice ma
18. aq are registered trademarks of Hewlett Packard Development Com pany Toshiba is a registered trademark of the Toshiba Corporation Dell Axim is a trademark of Dell Computer Corporation Table of Contents CONTENTS PAGE Welcome i aside edad Rc o snag Ret o im 8 ata B SR raa a eal rete ae 1 Software Compatibility 2 Getting Started icis erra eed eee ee eee arx x Rr x dE ea 2 About Your Endpoint wA Wa xoa ee Rex xr doe x Rh e on 3 About Voice Mall usi ai wee ee ee Ua RR DOE IRR RUE RR RERO E 5 Enterprise Messaging skr rm eee meee eee ERE idis 7 Automatic Speech Recognition ASR 8 Setting Up Voice Mail annananan 9 Initializing Your Mailbox 2 129 taeda baa eo RIA ER RR E EISE 9 Recording Your Personal Greetings 10 Recording Your Voice Mail Directory Name 11 Option Men s iis eee eee eee Rit ee Rr RE RR RR eee ee RES RR XS 12 PHONE AA WA Slane AAA CE 12 OptiOnS 2 icc det UA aaa Ee UA AAA 14 TA AI II AA aa eters 15 Connection Status anananzunananan 16 Features and Operation mananannan 17 Sharing an Extension res cadad sise WAA ee ee ee RR bee kaa 17 Using Hot Dialiies sie eh Bia ite oe eee eee aod see end eee 18 Making and Receiving Calls
19. are supported Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Enterprise Messaging Enterprise Messaging EM is the Inter Tel messaging system that uses industry stan dard protocols for communication and messaging EM unifies communication and messaging by providing access to voice mail fas and e mail messages in your mail box The EM system provides voice mail users with the following advanced messag ing features e Automatic Speech Recognition ASR ASR can be enabled for the entire sys tem or it can be enabled for specific applications like voice mail or mailboxes When ASR is enabled for your mailbox you can issue spoken commands to navi gate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directories ASR can be enabled for standard voice mailboxes and advanced mail boxes see page 43 For more information about ASR see page 8 e E Mail Reader E Mail Reader allows you to access voice e mail and fax mes sages from your mailbox For e mail messages E mail Reader uses Text to Speech TTS capabilities included with EM to convert the text in an e mail mes sage to a wav file For fax messages E Mail Reader announces the fax enve lope If E Mail Reader has been enabled for your mailbox your voice mail e mail and fax messages are unified in one convenient location For more informa tion and instructio
20. as INTER TZL Model 8601 SoftPhone for Pocket PC User Guide A El Saha G Notice This Inter Tel user guide is released by Inter Tel Inc as a guide for end users It pro vides information necessary to use the Model 8601 SoftPhone for Pocket PC endpoint The contents of this user guide which reflect current Inter Tel standards are subject to revision or change without notice Some features or applications mentioned may require a future release and are not available in the initial release Future product features and applications are subject to availability and cost Some features or applications may require additional hardware and or specific software Some system features can only be accessed by an administrator For information about these features see the Fre quently Asked Questions on page 54 For sales service or technical support contact your local authorized Inter Tel reseller Comments about this user guide or other technical documentation should be directed to Inter Tel s Technical Publications Department at Tech_Pubs inter tel com All products and services mentioned in this publication are the trademarks service marks registered marks or registered service marks of their respective owners Inter Tel and Enterprise Messaging are registered trademarks of Inter Tel Incorpo rated Microsoft and Outlook are registered trademarks of Microsoft Corporation HP and Comp
21. by selecting option three on the main menu Envelope settings and options are identical for e mail and meeting messages however you can only accept tentatively accept and decline meetings using your e mail application When you access your e mail messages E Mail Reader first announces the message according to the envelope options you select see page 51 Then E Mail Reader reads the text in the body of the message After you access your message you can replay the message listen to the next or previous message replay the message envelope save the message or delete the message In addition you can reply to the message or for ward a copy to another recipient When you select the reply option you are prompted to record a message and your reply is sent as an attachment in the form ofa wav file If the e mail has multiple recipients you have the option of replying to just the sender or to all of the recipients When you forward an e mail message the e mail is converted to a fax and forwarded to the fax destination telephone number you specify NOTE The body of Outlook meeting messages contain links that E Mail Reader inter prets as text These links are displayed if you are using a third party mail application or Outlook Express but they are hidden in Outlook For example Sally User s supervisor creates a Sales Team meeting invitation in Out look and sends it to Sally Sally accepts the meeting and in the body of her acceptance
22. ck Up Pause Move Forward Lower volume Play the Envelope Higher volume Save the Message Delete the Message Skip to the End After the message EE SEREEEESE Replay Message Reply to the Message Voice Mail MessagelKil Call Back 2 Forward a Copy Alternate Cascade More Options EH Fax Number EN Message Order EN Transfer Method E MESSAGE ORDER 4 See Recording Options Go to Previous Message Play the Envelope Go to Next Message Save the Message UNGER E Delete Message DELIVERY OPTIONS Private Certified Priority Send HONE Send and Exit Hang Up E New Messages EB Saved Messages E TRANSFER METHOD pa Unannounced Screened A Announce Only gt MESSAGE OPTIONS Cancel Unheard Messages iki Recover Deleted Messages kJ Listen EB Recover All 2 Purge All ars REMOTE MESSAGING Program Cascade Level EN Enter cascade level number then Change 1 Personal Eg Pager 3 Enter Time of Day EN Set Days of Week Weekdays EN All Days 2 Individual Day 1 7 EJ Select Message Category 4 Priority Messages EN All Messages
23. ct Call Log from the Phone menu 2 Select the number you would like to dial from the Call Log list and tap CALL To redial a number in the Speed Dial List 1 Tap SPD DIAL or select Speed Dial from the Phone menu 2 Select the number you would like to dial from the Speed Dial list and tap CALL Using Do Not Disturb Using Do Not Disturb can be done by selecting the DND option in the Phone menu See page 13 for details Selecting Ring Tones Setting a ring tone can be done through the Media option in the Options menu See page 15 for details Speed Dialing Dialing a speed dial number can be done by tapping SPEED DIAL or selecting SPEED DIAL in the Phone menu See page 13 for details Listening to Message s Listening to message s can be done by tapping MSG or selecting Message s in the Phone menu See page 13 for details Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 21 Accessing Your Mailbox If you have a message waiting in your mailbox you must access your mailbox to retrieve it Although voice mail displays are not supported in SIP mode audio prompts are supported NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or tapping a dial pad button See page 8 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you
24. d or Hash when using ASR The silence that follows your voice command replaces the EJ digit e While you are recording a message ASR is temporarily disabled therefore you cannot issue spoken commands to access options like pause and erase If you attempt to issue a spoken command while you are recording your recording will include the command you issued To access the pause and erase options you must tap the appropriate dialpad digits e You cannot use ASR to set up your e mail password see page 44 For security reasons you must enter your e mail password characters by tapping the appropri ate dialpad digits Entering passwords this way prevents others from overhearing your password e If the system cannot interpret your voice commands for three consecutive attempts ASR is temporarily disabled by the system for the current call You can still complete tasks using the dialpad digits however you will no longer be prompted to say a command e You can temporarily disable ASR for the current call by selecting option eight from the main menu Inter Tel Model 8601 SoftPhone for Pocket PC User Guide SETTING UP Voice MAIL To begin using your voice mailbox you will need to complete a few basic set up pro cedures to initialize your mailbox customize your personal greetings and record your voice mail directory name See page 21 for additional voice mail options Initializing Your Mailbox The first thing you should do is initi
25. do not miss any calls when you are away from your desk The Model 8601 SoftPhone for Pocket PC is currently supported by the following PDAs e Compaq iPAQ H3970 400 MHz e Compaq iPAQ H3875 400 MHz e Dell Axim X5 400 MHz e Dell Axim X30 624 MHz e Hewlett Packard iPAQ H5550 400 MHz e Hewlett Packard iPAQ H5450 400 MHz e Hewlett Packard iPAQ h4150 400MHz e Hewlett Packard iPAQ h4350 400 MHz e Hewlett Packard iPAQ PocketPC hx4700 624MHz e Hewlett Packard iPAQ PocketPC h6315 Toshiba E800 400MHz Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 1 SOFTWARE COMPATIBILITY Depending upon which software version your telephone system is using some of the features included in this guide may not be available for your endpoint Check with your system administrator to see which software version your telephone system cur rently uses and if there are any features restrictions for your system Your Model 8601 SoftPhone for Pocket PC is compatible with the following Inter Tel software e Inter Tel 5000 system software v1 0 and later e Axxess system software v8 1 and later e Unified Communicator v2 1 and later Enterprise Messaging v1 0 and later GETTING STARTED To start the Model 8601 Select Model 8601 from the Start menu The Model 8601 display appears The dis play on the Model 8601 should change from Connecting to the display name or extension number that your system administra
26. e Voice Mail Directory 38 Working in Hunt Groups 40 Using E Mail Reader 42 5 cee ee eee ee m gx xy ee hr RR Wa 41 E Mail Reader Features 2 isses hh n eee eee 42 Using Your Advanced Mailbox 43 Setting Up Your E Mail Password 44 Accessing E Mail Messages 46 Accessing Fax Messages sce s ruo e ea cioe eae ee eee eee aa 49 Recovering Deleted Messages 50 Changing Message Envelopes 51 Voice Mail Flowchart Advanced Mailbox 52 Troubleshooting III eee RR eee RR eee ee eee 53 Frequently Asked Questions 00 0 cece eee eee nnn 54 iv WELCOME The Model 8601 SoftPhone for Pocket PC is a software based Session Initiation Pro tocol SIP softphone that runs on the Pocket PC 2002 or later Personal Digital Assistant PDA platforms With your Model 8601 endpoint you can place or receive calls from anywhere within the same wireless network The Model 8601 works just like other Inter Tel SIP end points In addition the Model 8601 supports the Shared Extension feature This fea ture allows you to share the same extension between your Model 8601 and up to four other SIP endpoints This provides you with mobility so that you
27. e fax destination telephone number that you specify e Say Previous or tap Ki to listen to the previous message e Say Envelope or tap E to play the introductory message envelope see page 51 for programming instructions e Say Next or tap Gl to listen to the next message e Say Save or tap Hl to save the message e Say Delete Message or tap E to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 5 Tap END to hang up Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Accessing Fax Messages NOTE By default the message lamp on your endpoint lights when you receive a new voice mail message Although the lamp can be programmed for other functions it can not be programmed to indicate that you have received a new fax message When you access a fax message using option six on the main menu E Mail Reader announces the fax message according to the envelope options that you selected see page 51 E Mail Reader does not have the capability to read the text in a fax You can however save delete and forward a fax to the fax number that you specify using the associated options To access fax messages and the associated options 1 Access your mailbox as described on page 22 2 Say Facsimile or tap Kl to access your fax messages Then select one of the follo
28. e mailbox or an alternate destination when the message is sent the call is lost in the network To listen to the message Tap MSG or select Message s A call is automatically placed to the endpoint or mes sage center that left the message To listen to the message from a remote site You must first access your mailbox see page 22 for details about accessing your mailbox Options The Option menu allows you to program the connection media and preferences set tings NOTE This section describes only the options that affect basic endpoint operation and functionality The options that are not listed in this section are for configuring the end point settings Only your system administrator can change these settings It is strongly recommended that you do not change any settings that are not described in this guide If you do you may lose a network connection Media The Media option allows you to program audio and tone settings e Audio The only option that is available is Sys Volume This option controls the volume that you hear from the speaker NOTE The Volume setting on the PDA overrides the setting that is programmed in the Sys Volume field Inter Tel Model 8601 SoftPhone for Pocket PC User Guide e Tone The Tone option has the following options Settings Ring Tone Select the desired ring tone from the tna tone ENIA drop down list box The available ring tones are Pay sto Ring Tone
29. eard or tap EE 4 When prompted say or enter the number of the mailbox containing the unheard message 5 Say Yes or tap E to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message you can e Say Replay or tap Kl to replay the message e Say Append or tap Zl to add to the message e Say Forward or tap El to forward the message to another mailbox e Say Previous or tap J to listen to the previous message e Say Envelope or tap Eli to play the message envelope e Say Next or tap Kito listen to the next message e Say Save or tap Eto save the message in your mailbox e Say Delete Message or tap E to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Tap END to hang up Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 29 Setting Mailbox Preferences Your mailbox contains personal options to allow you to customize voice mail func tions However before you change your voice mail options you must first initialize your mailbox see page 9 Although voice mail displays are not supported in SIP mode audio prompts are supported NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognit
30. ebooted If the problem still exists consult your system administrator Audio quality is bad You may not be using a head set Use a headset Audio is choppy The Pocket PC microphone picks up background noise and sends it to the telephone sys tem Try using a headset If the pro gram still exists consult your sys tem administrator You cannot answer calls The Handsfree On Off station flag is not disabled in Inter Tel s database programming Consult your system administrator A call gets dropped sud denly while on a call The PDA goes into stand by mode and loses its network connection Disable the stand by mode on the PDA Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 53 FREQUENTLY ASKED QUESTIONS Q1 A1 Q2 A2 Q3 A3 Q4 A4 Q5 A5 Q6 A6 Q7 AT Q8 A8 This section includes some of the most frequently asked questions If you have prob lems with your endpoint or voice mailbox refer to this section before you contact your system administrator or your local Inter Tel reseller How can I retrieve messages if I don t know the password for my voice mail Try using your extension number which is your default password Or maybe you don t have a password in which case tapping EJ is all you need to do If these options don t work contact your system administrator who can change or erase the password for you
31. ed extension A shared extension allows up to five SIP endpoints to use the same extension number on the Inter Tel telephone system Incoming calls to a shared extension are sent to SIP endpoints simultaneously Once one of the endpoints answers the call the SIP Server cancels the call to all other endpoints Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 17 Using Hot Dial The Model 8601 supports the Hot Dial feature When Hot Dial is enabled i the endpoint automatically sends the dialed number if the number matches the dial plan If Hot Dial is disabled _ _ you must tap TALK to send the number To turn on off the Hot Dial feature Tap the Hot Dial icon The icon changes to reflect the current setting Making and Receiving Calls Making and receiving calls is the basic purpose of any endpoint With your Model 8601 you can make receive intercom and outside calls and make emergency calls Making Calls To place an intercom call Enter an extension number on the dialpad or type the number directly on the soft keyboard To place an outgoing call Tap EJ the feature code for outgoing access followed by the outside number on the dialpad or type the number directly on the soft keyboard To make an emergency call Tap EN EB KB To call an attendant Tap K Receiving Calls When the Model 8601 receives a call you hear a ring sound and the endpoint dis plays an incoming call notification To answer a call Tap ANS
32. es are then restored to your saved message gueue Messages that are not recovered within the programmed time up to 24 hours are automatically erased NOTE If E Mail Reader is enabled for your mailbox you can also recover deleted e mail and fax messages See page 50 for instructions about how to recover deleted voice mail e mail and fax messages To recover deleted voice mail messages 1 Access your mailbox as described on page 22 2 Say Options or tap Ell for Message Options 3 Say Recover or tap E to access undelete options 4 EITHER Say Listen or tap E to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or tap Hj to replay the message e Say Reply or tap E to reply to the message e Say Forward or tap Kl to forward the message e Say Previous or tap Ei to listen to the previous message e Say Envelope or tap E to play the message envelope e Say Next or tap E to listen to the next message e Say Recover or tap Hf to recover the message OR say Recover or tap Kl to recover all deleted messages OR Say Purge or tap Kf to permanently delete all deleted messages 5 Tap END to hang up 26 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on the main menu NOTE If E Mail Reade
33. for information on programming passwords NOTE Generally saying Skip or tapping gj during any voice mail operation will advance you to the next step For example when leaving a voice mail message for another voice mail user you can say Skip or tap EJ to skip the person s introductory message and proceed directly to the recording phase Similarly while listening to mes sages you can say Skip or tap EJ to skip the system generated voice prompts and proceed directly to the playback phase Also at any menu level you can say Cancel or tap to cancel or return to the previous menu 22 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Disabling and Enabling ASR If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or tapping a dialpad button If your environment prevents you from using ASR you can temporarily disable it by accessing option number eight on the main subscriber menu This option disables ASR for that particular call only Option number eight is used as a toggle and you can re enable ASR by tapping the number eight again on the main subscriber menu only Also if you tap a dialpad digit at the main subscriber menu to access mailbox functions ASR is automatically turned off and will remain off for the rest of the call For ASR gu
34. from an outside caller you cannot leave a voice mail message Say Call Back or tap Ei to make a return call Your call will be trans ferred automatically to the caller s extension or telephone number if the number is available If the user is not available you will have the option of leaving a voice mail message If the telephone number is not available you cannot reply to the mes sage Say Forward or tap to forward a copy of the message to another sub scriber If you want to include an introduction say Record or tap EE Oth erwise say Accept or tap EM to forward the message without additional comments Say Previous or tap to listen to the previous message Say Envelope or tap El to play the introductory message envelope see page 31 for information on envelope options Say Next or tap I to listen to the next message Say Save or tap Ed to save the new message in your mailbox Say Delete Message or tap IE to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Tap END to hang up Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 25 Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message you can retrieve it within a specific time frame programmed by your system administrator Any retrieved messag
35. ge administrator Once you recover a deleted message it is then restored to your saved message queue Deleted voice mail e mail and fax messages that are not recovered within the specified time frames are automatically erased NOTE Contact your system administrator if you want to know how long you have to recover deleted messages To recover deleted messages Access your mailbox as described on page 22 Say Options or tap E for Message Options Say Recover or tap E to access undelete options WORN Specify which media type you would like to recover Your options are e Say Voice Mail or tap Kf to recover a voice mail message e Say E Mail or tap Kl to recover an e mail message e Say Facsimile or tap E to recover a fax message 5 EITHER Say Listen or tap Hl to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or tap EH to replay the message e Say Reply or tap E to reply to the message e Say Forward or tap IE to forward the message e Say Previous or tap Kil to listen to the previous message e Say Envelope or tap IE to play the message envelope e Say Next or tap Gl to listen to the next message e Say Recover or tap Hi to recover the message OR say Recover or tap E to recover all deleted messages OR Say Purge or tap Kito permanently delete all deleted messages 6 Tap END to hang
36. have an advanced mailbox See page 41 for information and instructions about using E Mail Reader features When you access your mailbox depending on the voice processing system enabled features and mailbox status you may hear one of the following messages e Mailbox almost full or full If your mailbox is full no new messages can be received until you delete waiting or saved messages e Quota grace limit reached The quota grace limit is an EM feature If this fea ture is enabled it allows a mailbox to overfill beyond normal capacity When the quota grace limit has been reached this announcement is played e Message count and type The system announces the number of new and or saved messages that are in your mailbox The system also informs you if the mes sages are priority messages If E Mail Reader is enabled for your mailbox the media type is indicated e Remote Messaging The system indicates if the Remote Messaging feature is enabled see page 35 It also alerts you if a programming error has been detected when attempting to place a Remote Messaging call To access your mailbox 1 Dial the voice mail extension number You hear the main menu 2 During or after the greeting say Login or tap EM to identify yourself as a sub scriber 3 Say or enter your mailbox number 4 Enter your mailbox password if programmed then tap EM If you do not have a password tap EJ to bypass the password prompt See page 30
37. have the following options Say Yes or tap EJ to accept the name that is played Say Previous or tap J to browse to the previous name in the list Say More or tap to hear more information about the subscriber Say Next or tap EJ to browse to the next name in the list Say New or tap EJ to search for a new name Say Cancel or tap Egi to exit the directory 5 If more than 10 matches are located the system prompts you to browse or filter the list Do one of the following Say Yes or tap EH to browse the list See step 4 for options Say No or tap E to select the filter option and then respond to one of the following filter questions The system begins by asking you if the name you are searching for is the last name If it is say Yes tap KM say the last name or spell the last name If you did not respond to the first question the system asks if the name you are searching for is the first name If it is say Yes tap EE say the first name or spell the first name After the list has been filtered by first or last name a smaller list of names is returned You can then browse the list and select the appropriate name see step 4 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 39 Working in Hunt Groups Your system may be programmed with hunt groups Hunt groups are groups of end points that share a common extension number in addition to having i
38. he message was left the source of the message and or the message length By default the envelope contains all of this information but you can change your envelope as described below NOTE If E Mail Reader is enabled for your mailbox you can also change your e mail and fax message envelopes See page 51 for instructions about how to change your voice mail e mail and fax message envelopes To change your voice mail message envelope 1 Access your mailbox as described on page 22 2 Say Personal or tap Kl to select the Personal Options Menu 3 Say Envelope or tap El to select the Message Envelope Options Menu You can then do any of the following Say Time Date or tap Kl to enable or disable the time and date options Say Source or tap El to enable or disable the message source option Say Length or tap E to enable or disable the message length option Say All Options or tap Ell to enable all options and return to the Personal Options Menu Say None or tap Kl to disable the entire envelope and return to the Per sonal Options Menu Say Accept or tap EM to accept the changes Say Cancel or tap to return to the Personal Options Menu 4 Tap END to hang up Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 31 Changing the Call Screening Transfer Method NOTE The Call Screening feature is available only if it is enabled for your mailbox ask your system administrato
39. ia 14 preferences 15 P Password 9 30 PDA Personal Digital Assistant 1 Phone 12 calllog 12 DND 13 message s 14 speed dial 13 Placing Calls on Hold 19 Placing Conference Calls 19 Preferences 15 Primary Greeting 10 Programming date and time notification 36 fax destination 33 remote messaging 35 R Receiving Calls 18 Recording and sending voice mail messages 27 voice mail directory name 11 Recovering Deleted Messages 26 50 Redialing Calls 21 Remote Messaging 22 35 Resume 19 Reverse Transfer 20 Ring Tones 15 21 S Screening Calls 37 Selecting Ring Tones 21 Sending Messages 27 Setting personal options 51 your e mail password 44 Setting Up Voice Mail 9 Shared Eztension 17 Sharing an Eztension 17 SIP Session Initiation Protocol 1 SIP Endpoint 17 Skin 15 Speed Dialing 13 21 Standard Voice Mailboz Flowchart 59 Starting the Model 8601 2 Swapping Between Calls 18 Switching Between Two Calls 18 T Tone Settings 15 Transfer Method 32 Transferring Calls to an outside number 20 to another extension 20 Troubleshooting 53 U Using advanced mailbox 43 defaults 9 DND 21 reverse transfer 20 the voice mail directory 38 voice mail directory 38 V Voice Mail administrator 5 Voice Mail Directory 38 Voice Mail Flowchart advanced mailbox 52 standard mailbox 59 Voice Mail Message Envelope 31 Voice Mail Messages recording and sending 27 recovering deleted 26 Volume Control Bar 15 W Worki
40. idelines see page 8 NOTE If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 41 for information and instructions about using E Mail Reader features To temporarily disable ASR 1 Access your mailbox as described on page 22 2 Say Disable or tap El to disable ASR for the call NOTE To enable ASR after disabling it tap until you are back at the main menu Tap EE to enable ASR Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 23 Accessing Voice Mail Messages When you access your mailbox you can listen to new and saved voice mail messages After listening to your voice mail messages you can access the associated options NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or tapping a dial pad button See page 8 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 41 for information and instructions about using E Mail Reader features Listening to Messages To listen to messages 1 Access your mailbox as described on page 22 2 If E Mail Reader is enabled for your mailbox say Voice Mail or tap EE If E Mail Reader is not enabled for your mailbox skip this step 3 Select one of the following e Say New or tap E to listen to
41. il system features You can skip this introduction by saying Skip or by tapping EJ if desired Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox a primary and an alternate You may change or choose to use either greeting at any time You can then select which greeting you want played when a caller reaches your voice mailbox Because the purpose of this greeting is to tell callers why they have reached your voice mailbox you should include the following information e Whether or not you are in the office and where you can be reached e When you will be returning calls e For callers who do not wish to leave a message how to exit voice mail say Operator or tap Ell to return to the operator The following are some sample greetings to help you plan your message e Primary Greeting Hello this is I am either on another line or away from my desk and cannot take your call at this time If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call as soon as possible Thank you e Alternate Greeting Hello this is I will be away from the office from day date until day date If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call when I return Thank you You can also
42. ing up your password the number of times you tap a button determines which character is entered as shown in the table on the following page Notice that the capital letters and lower case letters require different button taps As you tap the buttons the system announces the current character to you For security reasons it is recommended that you use the handset and not the speakerphone when you set up your e mail password E mail passwords are case sensitive and your entry must match your e mail password exactly Also your e mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters In addi tion your e mail administrator can set further restrictions for password length allowed characters number of attempts etc Check with your administrator if you encounter any difficulties setting up your e mail password 44 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide To enter your e mail password see table below 1 3 Access your mailbox as described on page 22 The system announces that it was unable to retrieve your e mail and fax messages and gives you the following options e Say Continue or tap EJ to access your mailbox without access to your e mail messages e Say Password or tap EH to enter your new e mail password NOTE If your system uses an e mail server and a separate fax server you are prompted twice When
43. ion ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or tapping a dial pad button See page 8 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 41 for information and instructions about using E Mail Reader features Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox When you first initial ize your mailbox you are prompted to change your password from the default your mailbox number You can change your mailbox password at any time The new password can be up to 12 digits long and must be numeric To change your mailbox password 1 Access your mailbox as described on page 22 2 Say Personal or tap El to select the Personal Options Menu 3 Say Password or tap EB If you want a password enter a new password using digits 0 9 up to 12 digits and then tap EJ when you are done The messaging system plays back your pass word If you do not want to use a password just say Skip or tap EM 4 Say Accept or tap EM to accept the password as entered or say Re enter or tap El to erase and re enter your password 5 Tap END to hang up 30 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Changing the Voice Mail Message Envelope When you receive a voice mail message the voice mail system plays an envelope that can include the time and date t
44. llers can send and receive recorded messages from any supported endpoint on the system To use voice mail features each user or sub scriber is assigned a mailbox which usually corresponds to the extension number assigned to your endpoint You can however have an unassociated mailbox that does not correspond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office With your mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc If a caller reaches your mailbox they can leave a message hang up or access an attendant In addition if your voice mail administrator sets up one or more group lists of mailboxes you can send a message to a group of people by entering one number instead of everyone s individual mailbox number Inter Tel voice mail systems support the following types of mailboxes e Advanced Mailbox If E Mail Reader is enabled for your mailbox you have access to voice mail e mail and fax messages in your mailbox You can also cus tomize your personal mailbox options and access advanced messaging features See page 41 for information and instructions about using E Mail Reader features For a voice mail flowchart for advanced mailbox users see page 52 e Standard Voice Mailbox This type of mailbox allows you to send and receive voice mail messages record personal greetings and allows you to cu
45. ndividual exten sion numbers This allows someone to call anyone in the group using the common extension or a specific member using the individual extension The members of these groups and the common extension s are programmed by your system adminis trator Calls are distributed through a hunt group based on a pre programmed list of end points and send to the endpoints where hunt group members are logged in NOTE Only your system administrator can turn on off hunt group calls or log in to out of the hung group on your Model 8601 40 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide UsING E MAIL READER Enterprise Messaging EM is the voice processing system that provides advanced messaging features with the E mail Reader feature This section provides information and instructions about advanced mailbox tasks for users who have E Mail Reader enabled for their mailbox If your mailbox does not have E Mail Reader enabled you have a standard voice mailbox see page 5 The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users therefore the instructions for these common mailbox tasks are not repeated in this section See the following pages for common mailbox tasks e Initializing your mailbox see page 9 e Recording your personal greetings see page 10 e Recording your voice mail directory name see page 11 e Accessing your mailbox see page 22 e Di
46. new messages Say Saved or tap J to listen to saved messages 4 While you are listening to a voice mail message you can use the following options Say Skip or tap EM to skip to the end of the recording Say Back up or tap E to rewind a few seconds and replay the message Say Pause or tap E to pause Say Continue or tap EE to continue Say Forward or tap J to skip ahead Say Lower or tap EJ to lower the volume Say Envelope or tap E to play the message envelope Say Higher or tap Il to raise the volume Say Save or tap J to save the new message in your mailbox Say Delete Message or tap J to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 24 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 5 When the message has finished playing you have the following options Say Replay or tap Hl to replay the message from the beginning Say Reply or tap El to reply to the message You have the following options Say Voice Mail or tap Hf to leave a voice mail message for the caller If the caller has a mailbox number you are prompted to verify the desti nation by saying Yes or by tapping ES If the number was not associated with a mailbox the prompt requests a mailbox number If the message was
47. ng in Hunt Groups 40 58 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide VOICE MAIL FLOWCHART STANDARD VOICE MAILBOX NOTE At any menu level you can say Cancel or tap E to cancel or return to the previous menu or say Accept or tap EJ to accept MAILBOX ACCESS EITHER Press the Mes sage button to respond to a message from voice mail OR Call the voice mail extension number say Login or tap and say or enter your mailbox num ber Enter your password tap E SUBSCRIBER MAILBOX MENU New Message Record Saved Messages R Personal Options Message Options Disable ASR RECORDING A MESSAGE Dial the mailbox number reply to a message or for ward a message Record your message Pause Continue ERE Erase After recording Replay Append Erase re record Copy BEERS Delivery Options PERSONAL OPTIONS Record Greeting Primary Greeting EN Alternate Greeting EN System Greeting El See Recording Options Record Directory Name EN See Recording Options Record Password EN Change Envelope Settings Time Date EN Message Source 2 Message Length 3 All Options 4 None E Remote Messaging El Primary Cascade EB gt LISTENING TO MESSAGES While the message is playing Ba
48. nges to CNF Con 13 ference or RESUME depending on the endpoint status 6 gj Keyboard Opens the soft keyboard 7 7 Help Shows the version status and online help ES 8 Options Contains the Connection Media Preferences and Diagnostics 14 options 9 Phone Contains the Call Log Speed Dial DND and Message s 12 options 10 4 Backspace Backspaces the cursor and deletes characters in the display oo This icon changes to SWAP when you have two calls HH Hot Dial Places an intercom IC call without requiring you to tap TALK Enabled 11 18 Hot Dial Requires you to tap TALK to place an IC call Disabled 12 1 Contacts Displays the Contact List on the PDA 13 va Volume Changes the volume settings on the Model 8601 14 amp y Start Opens the application drop down menu i Shows th tion status of the Model 8601 16 45 Connection ows the connection status of the Mode Status 16 Volume Changes the volume settings on the PDA 14 17 Time Displays the current time This is a standard feature of the e Pocket PC 2002 or later platform 18 e or is Shows X or OK depending on the display status 19 Model 8601 Opens the drop down menu that contains the Phone Call Log Icon and Message s options Inter Tel Model 8601 SoftPhone for Pocket PC User Guide ABOUT VOICE MAIL Voice mail is an application that is part of the Inter Tel voice processing system Using voice mail you and other ca
49. ns about how to use E Mail Reader features see page 41 Consult your voice mail administrator to see if ASR and or E Mail Reader is enabled for your mailbox Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 7 Automatic Speech Recognition ASR Automatic Speech Recognition ASR is a feature available for systems using EM Because ASR is a very flexible feature it can be enabled or disabled on several differ ent levels When ASR is enabled for your mailbox you can issue spoken commands to navigate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directo ries using voice commands When you access voice mail if you are given the option to say a command or tap a dialpad digit to complete a task then ASR is enabled for your mailbox If you are only prompted to tap a dialpad digit ASR is not enabled for your mailbox If your mailbox is not ASR enabled you can still navigate the menus and perform tasks by tapping the appropriate dialpad digits when prompted by the system When using ASR follow these guidelines for best results e When completing a mailbox related task either say the command each time or tap the dialpad digits each time e When you use the dialpad digits to complete a task you are sometimes prompted to tap EM to indicate to the system that you have finished entering digits It is not necessary to say Poun
50. o change it do I also have to update it for my mailbox Yes Whenever you change your e mail password you will be prompted to update it for E Mail Reader See page 44 for additional information about entering your e mail password Why dont I have e mail and fax messages in my mailbox If your mailbox is the standard voice mailbox see page 5 you will not receive e mail and fax messages in your mailbox To receive these types of messages E Mail Reader must be enabled for your mailbox Check with your voice mail administrator to see if E Mail Reader is enabled for your mailbox Why do I get the wrong response when I try to complete a task by saying a command Several things affect the system s response to voice commands One reason the sys tem may not be responding to voice commands is that Automatic Speech Recognition ASR may not be enabled on your system If your system s voice prompts do not include the option to say a command then ASR is not enabled See page 8 for addi tional guidelines for using ASR 56 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide A About Voice Mail 7 About Your Endpoint 3 Accessing e mail messages 46 fax messages 49 Accessing Your Mailbox 22 Advanced Mailbox using 43 voice mail flowchart 52 Alternate Greeting 10 Audio Settings 14 Automatic Speech Recognition ASR 7 C CallLog 12 Call Screening 32 Cascade Levels 35 Changing directory name 11 e mail password 4
51. o see the status of the Model 8601 endpoint connection and change to the connection settings When you tap the icon a pop up bubble that indicates the connection status appears Depending on the status one of the following icons described in the table below appears ICON STATUS The endpoint is currently ON connected Tapping this icon also allows you to turn off the endpoint T The endpoint is connecting There is no network activity The endpoint is currently OFF Tapping this icon also allows you to turn on the endpoint 1 6 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide FEATURES AND OPERATION The Model 8601 endpoint supports the features that are shown in the table below Most of these features do not require you to enter feature codes SUPPORTED FEATURES ae poplin eee A Answer Ringing Call gt s 18 Call Attendant 0 18 Conference 19 Do Not Disturb On Off T 21 Emergency Call 911 18 Hunt Group 40 Hold Individual 19 Hot Dial 18 Microphone Mute On Off 19 Outgoing Call 8 18 Redial 21 Reverse Transfer Call Pick Up 4 20 Ring Tone Selection 15 Shared Extension 17 Station Speed Dial 13 ani 20 Voice Mail s 22 The following pages provide the feature descriptions and how to use them Sharing an Extension The Model 8601 functions as a single SIP endpoint and as a shar
52. onal options to reply forward save or delete the message see page 46 When you access a fax message E Mail Reader announces the fax envelope accord ing to the envelope options that you set see page 51 Because a fax message is received by your e mail account as an attachment to an e mail message in the form of a tif file E Mail Reader cannot read the text in the body of the fax To view the fax and read it you must access it from your e mail account With your advanced mailbox you can save delete and forward a fax to another fax machine using the available menu options when prompted see page 49 42 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Using Your Advanced Mailbox After you set up your mailbox see page 9 you can use personal or system greetings to let callers know if you are out of town on a call etc You can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group In addition various options allow you to customize your mail box manage your messages and screen your calls To allow the system to retrieve e mail and fax messages from your e mail account you must first set up your e mail password see page 44 When you access your mailbox see page 22 the system announces how many new and saved voice mail fax and e mail messages you have in your mailbox You can choose which type of message you want to access by selecting voice
53. point 2 Enter the desired extension number 3 Wait for an answer announce the call and then tap TRANS to hang up NOTE If the number is busy there is no answer or the transfer is refused tap TRANS to return to the caller To an Outside Number 1 Tap TRANS 2 Select an outgoing line and enter the desired telephone number 3 Wait for an answer announce the call and then tap TRANS to hang up NOTE If the number is busy there is no answer or the transfer is refused tap TRANS to return to the caller Using Reverse Transfer The Reverse Transfer Call Pick Up feature allows you to answer a call that is ring ing or holding at another endpoint For example if the attendant transfers a call to you but you have stepped away from your endpoint you can pick up the call using another endpoint To answer a call ringing holding at another endpoint 1 Tap EJ 2 Enter the extension or hunt group number where the call is ringing or holding See page 40 for more information about hunt groups 20 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Redialing Calls You can redial a call in two methods The first and simplest method is redialing the last number dialed the second method is redialing a number that is saved in the Call Log To redial the last number dialed Tap TALK A line is selected automatically and the number is dialed To redial a number in the Call Log 1 Tap CALL LOG or sele
54. point at your desk 54 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Q9 A9 Q10 A10 Q11 A11 Q12 A12 Q13 A13 Q14 A14 Q15 A15 Q16 A16 What PDAs support the Model 8601 The Model 8601 is currently supported by the following PDAs e Compaq iPAQ H3970 400 MHz e Compaq iPAQ H3875 400 MHz e Dell Axim X5 400 MHz e Dell Axim X30 624 MHz e Hewlett Packard iPAQ H5550 400 MHz e Hewlett Packard iPAQ H5450 400 MHz e Hewlett Packard iPAQ h4150 400MHz e Hewlett Packard iPAQ h4350 400 MHz e Hewlett Packard iPAQ PocketPC hx4700 624MHz e Hewlett Packard iPAQ PocketPC h6315 e Toshiba E800 400MHz IfI call someone who is in DND will I see their DND message Yes The display will show Busy How many concurrent calls can my Model 8601 handle Two You can use the SWAP icon to toggle between calls see page 17 How many callers can be in a conference call You can establish a conference call with up to three people including yourself See page 19 How many calls are listed in the call log Does it list incoming and outgoing calls Will I be able to call back an incoming call The Call Log can contain up to ten received ten outgoing and ten missed calls 30 calls total You will be able to call any of the numbers from within the Call Log see page 12 Can I transfer a call to an outside number Yes The Model 8601 does not restrict this Remembe
55. prompted enter your e mail password using the dialpad digits and then tap EM Refer to the table below to determine which buttons correspond to the characters in your e mail address Your new password is played You have the following options e Say Accept or tap EJ to accept e Say Re enter or tap E to erase and re enter the password 4 Tap END to hang up NUMBER OF TIMES BUTTON IS TAPPED BUTTON 1 2 3 4 5 6 7 8 9 1 1 amp _ space 2 a b C 2 A B C 3 d e f 3 D E F 4 g h i 4 G H l 5 j k l 5 J K L 6 m n o 6 M N O 7 p q r s 7 P Q R S 8 t u v 8 T U V 9 w x y z 9 W X Y Z 0 0 Tap J seven times for a blank space Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 45 Accessing E Mail Messages NOTE By default the message lamp on your endpoint lights when you receive a new voice mail message Although the lamp can be programmed for other functions it can not be programmed to indicate that you have received a new e mail message If you have an advanced mailbox you can access e mail messages by choosing option three from the main menu E Mail Reader does not distinguish between conventional e mail messages and meeting invitations and responses such as those created with Microsoft Outlook Therefore e mail messages and meeting messages including invitations cancellations and responses can all be accessed
56. r Depending on the transfer method you select calls that are transferred from your mailbox may be one of the following Unannounced Calls Calls are sent directly to your extension Announce Only Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name Then the call is sent to your extension Screened Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call See page 37 for instructions about using the call screening feature To change your transfer method if enabled WON Access your mailbox as described on page 22 Say Personal or tap EJ to select the Personal Options Menu Say More or tap Kl for More Options Say Transfer or tap E The system tells you what your current transfer method is You can then select the desired transfer method as follows e Say Unannounced or tap EE to select unannounced transfers e Say Screened or tap EM to select screened transfers e Say Announce or tap Kl to select announce only transfers e Say Cancel or tap EJ to return to the Personal Options Menu without mak ing changes Tap END to hang up 32 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Prog
57. r Monday Friday e Say Days or tap KM for all days e Say Day or tap E to select individual days You are prompted to say or tap numbers 1 7 which correspond to the days Sunday through Saturday Say Time or tap EM Then say or enter the times you want the message notifi cation to start and stop Enter or say the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If entering the time in 12 hour for mat e Say AM or tap Hl for AM e Say PM or tap E for PM NOTE For 24 hour notification program the starting and ending times to be the same Say Category or tap EM You have the following options e Say All Messages or tap Kl for all messages e Say Priority or tap EM for priority messages only Hang up or tap EM to save the settings and exit NOTE If for some reason voice mail is not able to use your remote notification your mailbox will receive a message stating that notification could not be completed Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Screening Calls If desired you can screen calls that are transferred from voice mail This allows you to accept and or refuse specific calls Depending on the call screening transfer method you select see page 32 calls from voice mail may be unannounced announce only or screened When your mailbox is programmed for screened calls you have the following options when you receive a
58. r is enabled for your mailbox a reply to an e mail message see page 46 is a recorded voice message that is attached to the e mail as a wav file To record and send voice mail messages 1 Access your mailbox as described on page 22 2 Say Record or tap E 3 Say or enter the desired mailbox number or group list number The system announces the name assigned to the mailbox number or group list number You have the following options e Say Yes or tap EM to accept the subscriber s name e Say No or tap to start over 4 Record your message after the tone While recording you have the following options e Tap E to pause while recording Say Continue or tap EM to continue e Tap Kl to erase and re record your message 5 When finished recording you can tap EJ to access the following options e Say Send or tap EJ to send the message and return to the voice mail options e Say Cancel or tap El to cancel the recording e Say Replay or tap Hf to replay your message e Say Append or tap EZ to add to your message e Say Erase or tap Kl to erase and re record your message Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 27 e Say Copy or tap Ell to copy your message to other mailboxes Say or enter the desired mailbox number or group list number The system announces the name assigned to the mailbox number or group list number You have the following options Say Yes o
59. r tap EM to accept the subscriber s name Say No or tap to start over Tap EB when you are done adding mailboxes e Say Options or tap Kl to use the special delivery options You can then use one or more of the following options Say Private or tap Kil to mark the message private This prevents the recipient from forwarding it to other subscribers Say Certified or tap El to mark the message certified When the recipient listens to the message you will receive a receipt notice Say Priority or tap Kl to mark the message priority This will place your message ahead of all other waiting messages in the receiving mail box Say Send or tap EM to send the message and return to the voice mail options Say Cancel or tap EJ to cancel delivery options NOTE If you select the copy or special delivery options and then do not respond to the prompts the system will time out and deliver your message to the original recipient 6 Tap END to hang up 28 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals but not mes sages that you sent to group lists To cancel unheard voice mail messages 1 Access your mailbox as described on page 22 2 While listening to the voice mail main menu say Options or tap Ij for Mes sage Options 3 Say Unh
60. r that all outside calls require you to dial 8 before you dial an outside number How many devices can share an extension Up to five SIP endpoints can share the same extension see page 17 If I have a shared extension can I put the call on hold at a Model 8601 and then pick it up at the other SIP endpoint and vice versa SIP device on a shared extension cannot see a call placed on hold by another device Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 55 Q17 A17 Q18 A18 Q19 A19 Q20 A20 Q21 A21 Q22 A22 If I need further assistance how do I get technical support First contact your system administrator if you have a question that is not covered in this user guide If you need further assistance contact your local authorized Inter Tel reseller All Inter Tel sales service and support are handled at the local level A calling party hears ring back tone even though my Model 8601 is not currently plugged in Some endpoint operations may yield undesirable responses such as the one described above This is due to the inherent nature of SIP Why can t I use ASR to enter my e mail password To prevent others from overhearing your password you must enter it using the dial pad buttons on your endpoint See page 44 for additional information about entering your e mail password if E Mail Reader is enabled for your mailbox If my e mail password expires for my e mail client and I have t
61. ramming a Fax Destination With the Inter Tel voice processing system when you specify a fax destination num ber for your mailbox callers can access your mailbox to send a fax to your fax machine To change your fax destination number Access your mailbox as described on page 22 Say Personal or tap EJ to select the Personal Options Menu Say More or tap Kl for More Options Say Number or tap KE Say or enter the number of your fax destination If you entered the letters using the dialpad tap EM when you are done 6 EITHER say Accept or tap EM to accept the number OR say Re enter and tap IE to erase and re enter the number 7 Tap END to hang up cO WN Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 33 Changing the Message Search Order You can change the order in which you retrieve your messages based on the date and time you receive them When more than one message is left in your mailboz they are available for you to access in the order you specify The search order can be config ured as first in first out or last in first out NOTE If E Mail Reader is enabled for your mailbox when you change the message search order your changes apply to your voice mail e mail and fax messages To change the message search order Access your mailbox as described on page 22 Say Personal or tap EJ to select the Personal Options Menu Say More or tap EE for More Op
62. sabling and enabling ASR see page 23 e Accessing voice mail messages see page 24 e Recording and sending voice mail messages see page 27 e Canceling unheard voice mail messages see page 29 e Changing your mailbox password see page 30 e Changing the call screening transfer method see page 32 e Programming a fax destination see page 33 e Changing the message search order see page 34 e Programming remote messaging see page 35 e Screening calls see page 37 e Using the voice mail directory see page 38 NOTE For a voice mail flowchart for standard mailbox users see page 59 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 41 E Mail Reader Features When E Mail Reader has been enabled for your mailboz you have the advanced mailbox The advanced mailbox unifies your local voice mail messages and your remote fax and e mail messages in one convenient location E mail Reader uses Text to Speech TTS capabilities to convert the text in an e mail message to a wav file If E Mail Reader is enabled for your mailbox you can access voice mail e mail and fax messages in your mailbox using your endpoint When you access an e mail message in your mailbox E Mail Reader first announces your e mail according to the envelope options that you set see page 51 Then after the envelope is played E Mail Reader reads the text in the body of the message Once you have listened to your e mail you can access additi
63. sage source option e For voice mail say Length or tap Kl to enable or disable the message length option For e mail say Subject or tap El to enable or disable the subject option For faxes say Pages or tap EJ to enable or disable the pages option e Say All Options or tap Ell to enable all options and return to the Personal Options Menu e Say None or tap E to disable the entire envelope and return to the Per sonal Options Menu e Say Accept or tap EM to accept the changes e Say Cancel or tap EJ to return to the Personal Options Menu 6 Tap END to hang up Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 51 Voice Mail Flowchart Advanced Mailbox NOTE At any menu level you can say Cancel or tap to cancel or return to the previous menu or say Accept or tap EJ to accept MAILBOX ACCESS X ACCESSING MESSAGES EITHER Tap the Message gt PERSONAL OPTIONS Note Options vary by media button to respond to a mes type sage from voice mail Record Greeting EB OR Call the voice mail pri i While the message is playing extension number say Primary Greeting ER BA 9 play E Login or tap and say Alternate Greeting II bL or enter your mailbox num Pause EN ber System Greeting Enter your password See Recording Options Move Forward
64. select the System Greeting if you do not want to record a primary or alternate greeting The system greeting states Mailbox number xxxxx is not avail able Depending on how your system is programmed the system greeting may also include After the tone please record your message When finished you may hang up to deliver the message or press pound for more options 10 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide To record change your personal greeting 1 Access your mailbox as described on page 22 2 Say Personal or tap Kil to select the Personal Options Menu 3 Say Greeting or tap E to record or change your personal greeting 4 Do one of the following e Say Primary or tap EH to record and or enable your primary greeting e Say Alternate or tap El to record and or enable your alternate greeting e Say System or tap J to enable the system default mailbox greeting 5 If you selected the system greeting option hang up If you selected the primary or alternate greeting option record your greeting when prompted then tap EJ If you already have a primary or alternate greeting it is played when you select primary or alternate You can then do one of the following e Say Accept or tap EE to accept the greeting e Say Replay or tap Hl to replay the greeting e Say Append or tap EM add to the greeting and then tap EJ e Say Erase or tap EJ to erase and re
65. stomize per sonal mailbox options A standard voice mailbox does not allow you to access e mail and fax messages For a voice mail flowchart for standard mailbox users see page 59 NOTE If you have the Enterprise Messaging EM voice mail system you also have access to advanced communication and messaging features such as E Mail Reader and Automatic Speech Recognition ARS For more information about EM see page 7 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 5 The instructions for many voice mail tasks are identical for standard voice mailboz and advanced mailbox users The instructions for the following common mailbox tasks are included in this guide Initializing your mailbox see page 9 Recording your personal greetings see page 10 Recording your voice mail directory name see page 11 Accessing your mailbox see page 22 Disabling and enabling ASR see page 23 Accessing voice mail messages see page 24 Recording and sending voice mail messages see page 27 Canceling unheard voice mail messages see page 29 Changing your mailbox password see page 30 Changing the call screening transfer method see page 32 Programming a fax destination see page 33 Changing the message search order see page 34 Programming remote messaging see page 35 Screening calls see page 37 Using the voice mail directory see page 38 NOTE Voice mail displays are not supported in SIP mode however audio prompts
66. ternate cascade of numbers you can program a cascade to be used during specific days and times For example if you want to be paged when you receive a voice mail message from 5 10 PM on weekdays you can set up a primary cascade If you also want to receive pages for messages marked priority on the weekends you could set your alternate cascade for all day on Saturdays and Sundays Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 35 To set up remote messaging for voice mail messages if enabled 1 2 3 8 Access your mailbox as described on page 22 Say Personal or tap J to select the Personal Options Menu Say Remote or tap E You have the following options e Say Primary or tap E to set up a primary cascade e Say Alternate or tap E to set up an alternate cascade Say Level or tap Kll and then say or enter the number 1 9 of the level you wish to program You then have the following options e To set up or change an extension or outside number Say Number or tap E EITHER say Internal or tap Kl for an extension number OR say Outside or tap El for an outside number Say or enter the number e To set up or change pager notification Say Pager or tap EM Say Personal or tap EM Say Change or tap Kl to enable or disable the number Say Days or tap IE Then select one of the following e Say Weekdays or tap HI fo
67. tions Say Order or tap KM for the Message Search Order Select one of the following options o9 RONMNc e Say New or tap EE to change the search order for new messages e Say Saved or tap to change the search order for saved messages 6 Your current message search order is played Select one of the following options e Say First or tap EE to retrieve the earliest received messages first First In First Out e Say Last or tap E to retrieve the latest received messages first Last In First Out e Say Cancel or tap EJ to return to the Personal Options Menu without mak ing changes 7 Tap END to hang up 34 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Programming Remote Messaging NOTE The Remote Messaging feature is available only if it is enabled for your mail box Contact your voice mail administrator to see if this feature is enabled for your mail box ALSO The remote messaging feature is supported for voice mail messages only If E Mail Reader is enabled for your mailbox you cannot use remote messaging for e mail and fax messages With Remote Messaging you can program voice mail to call you when your mailbox receives new voice mail messages Using a cascade a series of up to nine telephone numbers voice mail will call each number until it successfully connects to a device e g pager answering machine etc Because your mailbox can have a primary and an al
68. tor has programmed NOTE If the status remains Connecting verify that the network connection is active If the network is active consult your system administrator For information about how to program the Model 8601 contact your system administrator or refer to the Model 8601 SoftPhone for Pocket PC Installation Manual 2 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide ABOUT YOUR ENDPOINT The following shows the default Model 8601 display Brief descriptions of icons and menus are described on the following page Default Model 8601 Display 14 15 16 17 18 lt 133 amp 13 1 2 12 11 4 10 5 9 8 7 6 New a2 19 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 3 The following table describes the Model 8601 icons and menus REF No ICON MENU DESCRIPTIONS PAGE 4 INK TALK Places a call This icon changes to HOLD or RESUME 18 depending on the endpoint status ci Loci CALL LOG Opens the Call Log that shows the call history of up to 30 calls 12 2 This icon changes to MUTE or RESUME depending on the endpoint status MSG MSG Plays the message that was left on your voice mail This icon 24 3 i changes to END during a call 4 Blank Icon Changes depending on the endpoint status The possible icons are RESUME and TRANS Transfer 5 spo oa SPD DIAL Displays the Speed Dial List This icon cha
69. ward or tap to skip ahead e Say Lower or tap EJ to lower the volume e Say Envelope or tap Ej to play the message envelope e Say Higher or tap Gf to raise the volume e Say Delete Message or tap IE to delete the message e Say Cancel or tap J to return to the previous menu Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 47 4 When E Mail Reader has finished reading the e mail the message is marked as saved and you have the following options e Say Replay or tap Kli to replay the message from the beginning e Say Reply or tap EM to reply to the message If the e mail message had more than one recipient you have the following options Say Everyone or tap E to reply to all recipients Say Sender or tap E to reply to the sender Say Hear or tap J to hear all recipients NOTE See page 27 for recording and delivery options e Say Forward or tap Kl to forward a copy of the message to a fax destina tion Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Yes or tap EM to verify the number The system announces that the fax 1s scheduled for delivery Say No or tap Kl to start over NOTE You cannot forward an e mail message to a mailbox or group list When you forward an e mail message the e mail is converted to a fax and for warded to th
70. wing Say New or tap E to listen to new messages Say Saved or tap to listen to saved messages 3 After the fax envelope is played you have the following options Say Forward or tap Kl to forward a copy of the message to another desti nation Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Yes or tap EJ to verify the number The system announces that the fax is scheduled for delivery Say No or tap EJ to start over Say Previous or tap EZ to listen to the previous message Say Envelope or tap E to play the introductory message envelope see page 51 for programming instructions Say Next or tap IG to listen to the next message Say Save or tap Kg to save the message Say Delete Message or tap Ej to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 4 Tap END to hang up Inter Tel Model 8601 SoftPhone for Pocket PC User Guide 49 Recovering Deleted Messages Recovering deleted messages varies based on media type If you delete a voice mail message you can retrieve it within a specific time frame up to 24 hours programmed by your voice mail administrator The specified time frame for retrieving deleted e mail and fax messages is determined by the Exchan
71. y The Call Log shown on the right can list up to Show pede ca ten received ten outgoing and ten missed calls 30 calls total The second field displays the call infor mation that your Model 8601 has selected The i a ATSUKO COO 2116 default is set to show the Missed Calls ATSUKO COO 2116 To see the Call Log list tap CALL LOG or select Call Log from the Phone menu While viewing the Call Log list you have the fol lowing options ATSUKO COO 2116 MAIN DAY 20815 mw Show Allows you to choose what you want to display in the Call Log list The available options are All Calls Missed Calls Outgoing Calls or Received Calls Clear Deletes the entire call log that is shown in the list Call Places a call to the highlighted number in the list Delete Deletes the highlighted number in the list Save Saves the highlighted number to the Pocket Outlook Contacts You can also sort the Call Log list in ascending order based on the column selected 12 Inter Tel Model 8601 SoftPhone for Pocket PC User Guide Speed Dial The Speed Dial option allows you to save up to ten Speed Dial List numbers To see the Speed Dial list tap SPD DIAL or select Speed Dlal While viewing the Speed Dial list you have the following options e Call Places a call to the highlighted number in the list e Add Adds a number to the list e Edit Edits a number in the list e Delete Deletes the

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