Home

Intel S5000PAL User's Manual

1. SR LILI o RO ma E 2 o o Bo x o E n BIOS Select m O O X J3H1 a A e D 1 2 Force m O O Of Lower Bank E E 3 C 2 3 Normal O OjO Operation Default d 4 3 1 O O O O JO al O O O O TP02087 Jumper Name Jumper Purpose BIOS Select If pins 1 2 are jumpered the BIOS in the lower bank will be selected on the next reset These pins should be jumpered on 2 3 for normal operation Intel Server Board S5000PAL User s Guide Figure 3 BIOS Select Jumper BMC Force Update Mode Password Reset Jumper Name CMOS Clear o E o nga a E ur o
2. rette TP02080 Jumper Purpose If pins 2 3 are jumpered the CMOS settings will be cleared on the next reset These pins should be jumpered on 1 2 for normal operation Password Clear If pins 2 3 are jumpered administrator and user passwords will be cleared on the next reset These pins should be jumpered on 1 2 for normal operation BMC Force Update Mode If pins 2 3 are jumpered BMC Force Update Mode is enabled These pins should be jumpered on 1 2 for normal operation Figure 4 Recovery Jumpers Inte Server Board S5000PAL User s Guide Intel Light Guided Diagnostics The server board contains diagnostic LEDs to help you identify failed and failing components and to help you identify the server from among several servers Except for the ID LED the status LED and the 5V standby LED the LEDs turn on amber only if a failure occurs S D Light Guided Diagnostics zi rae iii pae E Legend a Bs iu Qon N A POST Code LEDs D B ID LED C Status LED D DIMM A1 Fault E DIMM A2 Fault F DIMM B1 Fault G DIMM B2 Fault H DIMM C1 Fault LU I DIMM C2 Fault J DIMM D1 Fault M K DIMM D2 Fault 18 L CPU 1 Fault M CPU 2 Fault
3. TP02079 Figure 16 Replacing the Backup Battery 7 Dispose of the battery according to local ordinance Remove the new lithium battery from its package and being careful to observe the correct polarity insert it in the battery socket 9 Close the chassis 10 Run Setup to restore the configuration settings to the RTC Inte Server Board S5000PAL User s Guide 29 30 Inte Server Board S5000PAL User s Guide Appendix A Getting Help World Wide Web http support intel com support motherboards server SSOOOPAL Telephone All calls are billed per incident levied in local currency at the applicable credit card exchange rate plus applicable taxes Intel reserves the right to change the pricing for telephone support at any time without notice Before calling fill out an Intel Server Issue Report Form A sample form is provided on the following pages However for the fastest service please submit your form via the Internet For an updated support contact list see http www intel com support 9089 htm U S and Canada 916 377 7000 Europe Belgium 02 714 3182 Denmark 38 487077 Finland 9 693 79297 France 01 41 918529 Germany 069 9509 6099 Holland 020 487 4562
4. Checkpoint Diagnostic LED Decoder Description GzGreen R Red A Amber MSB LSB Host Processor Ox10h OFF OFF OFF R Power on initialization of the host processor bootstrap processor 0x11h OFF OFF OFF A Host processor cache initialization including AP 0x12h OFF OFF G Starting application processor initialization 0x13h OFF OFF G A SMM initialization Chipset 0x21h OFF OFF R G Initializing a chipset component Memory 0x22h OFF OFF A OFF Reading configuration data from memory SPD on DIMM 0x23h OFF OFF A G Detecting presence of memory Ox24h OFF G OFF Programming timing parameters in the memory controller Ox25h OFF G R G Configuring memory parameters in the memory controller 0x26h OFF G OFF Optimizing memory controller settings 0x27h OFF G G Initializing memory such as ECC init 0x28h G OFF OFF Testing memory 54 Inte Server Board S5000PAL User s Guide Table 11 Diagnostic LED POST Code Decoder PCI Bus 0x50h OFF R OFF R Enumerating PCI busses Ox51h OFF R OFF A Allocating resources to PCI busses 0x52h OFF R G R Hot Plug PCI controller initialization 0x53h OFF R G A Reserved for PCI bus 0x54h OFF A OFF R Reserved for PCI bus 0x55h OFF A OFF A Reserved for PCI bus 0x56h OFF A G R Reserved for PC
5. A BIOS Bank Select Jumper B Intel 6321ESB IO Controller C O Expansion Module Hub Connector D POST Code Diagnostic LEDs E Intel Adaptive Slot Full F PCI Express Riser Slot Low Height Profile G System Identification LED H Back Panel I O Ports l Status LED Green Amber Blue Serial B Configuration Jumper K System Fan 4 Header L System Fan 3Header M DIMM Sockets N Intel 5000P MCH or Intel O Processor 1 Socket 5000X MCH P Processor 2 Socket Q Processor Fan 1 Header R Voltage Regulator Heat Sink S Processor Fan 2 Header T Bridge Board Connector U ATA 100 Optical Drive Connector Power IO V System Fan 2 Header W CPU Power Connector X Main Power Connector Y Battery Z Power Supply Management AA Dual Port USB 2 0 Header Connector BB System Fan 1 Header CC 24 pin SSI Control Panel DD SATA Port 0 Connector EE SATA Port 1 FF SATA Port 2 GG SATA Port 3 HH SATA Port 4 Il SATA Port 5 JJ SATA SW RAID 5 Activation Key Connector KK Intel Remote Management LL System Recovery Jumpers MM Chassis Intrusion Switch Module RMM Connector Header NN 3 pin IPMB Header OO Intel Local Control Panel PP Serial A Header Header QQ Inte RMM NIC Connector Figure 2 Server Board Connector and Component Locations 4 Intef Server Board S5000PAL User s Guide Configuration Jumpers
6. 7 a Ke zo C Ee DIMM B2 DIMM C2 DIMM D2 N 5V Standby O O y AF000644 Figure 5 Light Guided Diagnostic LEDs Intel Server Board S5000PAL User s Guide 7 Back Panel Connectors B C D E F G H TP02081 A Mouse B Keyboard C Serial Port B D NIC 1 10 100 1000 Mb E NIC 2 10 100 1000 Mb F Video G USBPort6 H USBPort5 Figure 6 Back Panel Connectors 8 Inte Server Board S5000PAL User s Guide The NIC LEDs at the right and left of each NIC provide the following information Table 3 NIC LED Descriptions LED LED State Descript
7. 40 End of Life Product Recycling ENEE 40 Appendix C Troubleshooting session ia e n iati i 41 Resetting AE ENE EN 41 Problems following Initial System Installation men nenea en 42 First St ps Checklist svekka 42 Hardware Diagnostic Testing EE 43 Verifying Proper Operation of Key System Lights mmm nenea anna 43 Confirming Loading of the Operating System 43 Specific Problems and Corrective Actions ssssssseeeeeeeeen nenne 44 Power Light Does Not Light sessions 44 No Characters Appear ON SOME nic 45 Characters Are Distorted or Incorrect sss eee 45 System Cooling Fans Do Not Rotate Properly iii 46 Drive Activity Light Does Not Light mmm annnnnaee eee nnnnnnnnnnnnos 46 CD ROM Drive or DVD ROM Drive Activity Light Does Not Light 46 Cannot Connect to a Server Lave eee 47 Problems with Network a C 47 xii Inte Server Board S5000PAL User s Guide System Boots when Installing PCI Card nenea en anna 48 Problems with Newly Installed Application Software mmm 48 Problems with Application Software that Ran Correctly Earlier 48 Devices are not Recognized under Device Manager Microsoft Windows Operating SYSTEM RT TR 49 Hard Drive s are not Recognized AEN 49 Bootable CD ROM Disk Is Not Detected AAA 4
8. Type of Equipment Model Name On License and Product Certification No On RRL certificate Obtain certificate from local Intel representative Name of Certification Recipient Intel Corporation Date of Manufacturer Refer to date code on product Manufacturer Nation Intel Corporation Refer to country of origin marked on product CNCA CCC China The CCC Certification Marking and EMC warning is located on the outside rear area of the product Intel Server Board S5000PAL User s Guide 39 Restriction of Hazardous Substances RoHS Compliance Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002 95 EC Compliance is based on declaration that materials banned in the RoHS Directive are either 1 below all applicable substance threshold limits or 2 an approved pending RoHS exemption applies Note RoHS implementing details are not fully defined and may change Threshold limits and banned substances are noted below Quantity limit of 0 1 by mass 1000 PPM for Lead Mercury Hexavalent Chromium Polybrominated Biphenyls Diphenyl Ethers PBDE Quantity limit of 0 01 by mass 100 PPM for Cadmium End of Life Product Recycling 40 Product recycling and end of life take back systems and requirements vary by country Contact the retailer or distributor of this product for information about product recycling and or take back Inte Server Boa
9. Inte Server Board S5000PAL User s Guide 23 Installing the Processor To install a processor follow these instructions 1 Observe the safety and ESD precautions in Safety Information 2 Turn off all peripheral devices connected to the server Turn off the server 3 Disconnect the AC power cord from the server 4 Remove the server s cover See the documentation that came with your server chassis for instructions on removing the server s cover 5 Locate the processor socket and raise the socket handle completely see Figure 12 TP02074 Figure 12 ILifting the Processor Socket Handle 6 Raise the CPU load plate see Figure 13 TP02075 Figure 13 Installing the Processor Note Do not touch the socket pins they are very sensitive and easily damaged 24 Intel Server Board S5000PAL User s Guide 7 Line up the alignment marks on the processor and the socket and insert the processor into the socket Note Make sure the alignment triangle mark and the alignment triangle cutout align correctly 8 Remove the protective socket cover see Figure 14 Note Retain the protective socket cover for use when removing a processor that will not be replaced TP02076 Figure 14 Removing the Socket Cover 9 Lower the CPU load plate and lower the socket lever completely Intel Server Board S5000PAL User s Guide 25 Installing the Heat Sink s The heat sink has Thermal Interface Material TIM loca
10. Initial memory found configured and installed correctly OxE1h R R R G Reserved for initialization module use PEIM OxE3h R R A G Reserved for initialization module use PEIM Driver Execution Environment DXE Core OxE4h R A R OFF Entered EFI driver execution phase DXE OxE5h R A R G Started dispatching drivers OxE6h R A A OFF Started connecting drivers DXE Drivers OxE7h R A A G Waiting for user input OxE8h A R R OFF Checking password OxE9h A R R G Entering BIOS setup OxEAh A R A OFF Flash Update OxEEh A A A OFF Calling Int 19 One beep unless silent boot is enabled OxEFh A A A G Unrecoverable boot failure S3 resume failure Runtime Phase EFI Operating System Boot OxF4h R A R R Entering Sleep state OxF5h R A R A Exiting Sleep state OxF8h A R R Operating system has requested EFI to close boot services ExitBootServices has been called OxF9h A R R A Operating system has switched to virtual address mode SetVirtualAddressMap has been called Intel Server Board S5000PAL User s Guide 57 58 Table 11 Diagnostic LED POST Code Decoder OxFAh A R A R Operating system has requested the system to reset ResetSystem has been called Pre EFI Initialization Module PEIM Recovery Ox30h OFF OFF R R Crisis recovery has been initiated because of a user request Ox31h OFF OFF R
11. Power Supply A minimum of 550 Watts is required Your supply must provide a minimum of 3 5A of 5V standby current or the server board will not boot Optional Hardware Intel RAID Activation Key The Intel RAID Activation Key AXXRAKSWS can be purchased and installed to enable RAID 5 support on your server board An Intel RAID Activation Key can be installed in the SATA RAID 5 Key connector Installation instructions for the RAID Activation Key are included with the accessory Hard Disk Drives The server board provides six SATA ports The six SATA ports are near the rear left side of the server board See the documentation included with your server chassis for additional drive information and drive installation instructions Intel Remote Management Module and RMM NIC The Intel Remote Management Module and the RMM NIC plug into connectors on the server board and act as components of the server board not as separate products These two components must be installed together These components provide a way to view and operate the server remotely in real time Keyboard video and mouse control KVM is redirected to a managing system this provides remote control of the server USB media redirection allows you to use a USB device anywhere on the network as if it was installed on the managed server For installation instructions on installing the Intel Remote Management Module see the instructions provided with the module
12. Anv nd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera anv nt batteri enligt fabrikantens instruktion Paristo voi r j ht jos se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin H vit k ytetty paristo valmistajan ohjeiden mukaisesti Inte Server Board S5000PAL User s Guide Observe the safety and ESD precautions in Safety Information Turn off all peripheral devices connected to the server Turn off the server Disconnect the AC power cord from the server Pi dq peers Remove the server s cover and locate the battery See the documentation that came with your server chassis for instructions on removing the server s cover 5 Insert the tip of a small flat bladed screwdriver or an equivalent under the tab in the plastic retainer Gently push down on the screwdriver to lift the battery 6 Remove the battery from its socket ri E zn I Ee D El O
13. OxB1h R OFF A Disabling fixed media device OxB2h R OFF A Detecting presence of a fixed media device IDE hard drive detection etc OxB3h R OFF A A Enabling configuring a fixed media device Removable Media OxB8h A OFF R Resetting removable media device OxB9h A OFF R A Disabling removable media device OxBAh A OFF A R Detecting presence of a removable media device IDE CDROM detection etc OxBCh A G R R Enabling configuring a removable media device Boot Device Selection OxDO R R OFF R Trying boot device selection OxD1 R R OFF A Trying boot device selection OxD2 R R G R Trying boot device selection OxD3 R R G A Trying boot device selection 0xD4 R A OFF R Trying boot device selection OxD5 R A OFF A Trying boot device selection OxD6 R A G R Trying boot device selection OxD7 R A G A Trying boot device selection OxD8 A R OFF R Trying boot device selection OxD9 A R OFF A Trying boot device selection Intel Server Board S5000PAL User s Guide Table 11 Diagnostic LED POST Code Decoder OXDA A R G R Trying boot device selection OxDB A R G A Trying boot device selection OxDC A A OFF R Trying boot device selection OxDE A A G R Trying boot device selection OxDF A A G A Trying boot device selection Pre EFI Initialization PEI Core OxEOh R R R OFF Started dispatching early initialization modules PEIM OxE2h R R A OFF
14. Yes No If Yes is selected and the Enter key is pressed all Setup fields are set to their default values If No is selected and the Enter key is pressed or if the Esc key is pressed the user is returned to where they were before F9 was pressed without affecting any existing field values Inte Server Board S5000PAL User s Guide Table 4 Setup Menu Key Use Key to Press Description lt F10 gt Save and Exit Pressing lt F10 gt causes the following message to appear Setup Confirmation Save Configuration changes and exit now Yes No If Yes is selected and the lt Enter gt key is pressed all changes are saved and Setup is exited If No is selected and the lt Enter gt key is pressed or the lt Esc gt key is pressed the user is returned to where they were before lt F10 gt was pressed without affecting any existing values Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory The code and data in the upgrade file include the following e On board system BIOS including the recovery code BIOS Setup Utility and strings e On board video BIOS and other option ROMs for devices embedded on the server board e OEM binary area e Microcode A way to change the BIOS language Preparing for the Upgrade The steps below explain how to prepare to upgrade the BIOS including how to record the current BIOS settings and how to obtain the upgrade util
15. curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es dans ce document avant de suivre toute instruction Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel Server Deployment Toolkit 2 0 CD ou bien rendez vous sur le site http support intel com support motherboards server sb cs 010770 htm Instrucciones de seguridad importantes Lea todas las declaraciones de seguridad y precauci n de este documento antes de realizar cualquiera de las instrucciones Vea Intel Server Boards and Server Chassis Safety Information en el Intel Server Deployment Toolkit 2 0 CD ylo en http support intel com support motherboards server sb cs 010770 htm BERGET TEJATTIEIBTEA ZZ M WPT KATT BV HER PIR AKA AK http support intel com support motherboards server sb CS 010770 htm _ Intel Server Boards and Server Chassis Safety Information Intel NF TAR TRA OGL RENTAL o Inte Server Board S5000PAL User s Guide Warnings Heed safety instructions Before working with your server product whether you are using this guide or any other resource as a reference pay close attention to the safety instructions You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals Use only the described regulated components specified in this guide Use of other products components will void the UL listing and o
16. AT amp T USA at 1 999 119 Once connected dial 800 843 4481 Pacifictel Contact AT amp T USA at 1 800 225 528 Once connected dial 800 843 4481 Guatemala Contact AT amp T USA at 99 99 190 Once connected dial 800 843 4481 Mexico Contact AT amp T USA at 001 800 462 628 4240 Once connected dial 800 843 4481 Miami 1 800 621 8423 Panama Contact AT amp T USA at 00 800 001 0109 Once connected dial 800 843 4481 Paraguay 001 916 377 0114 Peru 001 916 377 0114 Uruguay 001 916 377 0114 Venezuela Contact AT amp T USA at 0 800 2255 288 Once connected dial 800 843 4481 Intel Server Board S5000PAL User s Guide 33 34 Inte Server Board S5000PAL User s Guide Appendix B Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel Server Board S5000PAL complies with the following safety requirements e UL60950 CSA 60950 USA Canada e EN60950 Europe e EC60950 International CB Certificate amp Report IEC60950 report to include all country national deviations e GOST R 50377 92 Listed on one System License Russia Belarus License Listed on System License Belarus e CE Low Voltage Directive 73 23 EEE Europe RAM Certification Argentina Product EMC Compliance Class A Compliance Note Legally this product is required to comply with Class A emission requirements as it is intended for a commerci
17. Intel Server Board S5000PAL User s Guide 13 Intel Local Control Panel The Intel Local Control Panel provides enhanced system control by utilizing a LCD display which provides additional controls and indicators beyond the standard control panel 14 Inte Server Board S5000PAL User s Guide 3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options which is used to change server configuration defaults You can run BIOS Setup with or without an operating system being present See Additional Information and Software for a link to the Intel 5000 Series Chipsets Server Board Family Datasheet where you will find details about specific BIOS setup screens Starting Setup You can enter and start BIOS Setup under several conditions When you turn on the server after POST completes the memory test When you have moved the CMOS jumper on the server board to the Clear CMOS position enabled In the two conditions listed above during the Power On Self Test POST you will see this prompt Press F2 to enter SETUP In a third condition when CMOS NVRAM has been corrupted you will see other prompts but not the F2 prompt Warning CMOS checksum invalid Warning CMOS time and date not set In this condition the BIOS will load default values for CMOS and attempt to boot If You Cannot Access Setup If you are not able to access BIOS Setup you might need to clear the CMOS
18. Italy 02 696 33276 Norway 23 1620 50 Spain 91 377 8166 Sweden 08 445 1251 UK 870 6072439 In Asia Pacific Region Japan Australia 1800 649931 Cambodia 63 2 636 9797 via Philippines China 800 820 1100 toll free H 8 621 33104691 not toll free Hong Kong 852 2 844 4456 India 0006517 2 68303634 manual toll free You need an IDD equipped telephone Indonesia 803 65 7249 Korea 822 767 2595 Malaysia 1 800 80 1390 Myanmar 63 2 636 9796 via Philippines New Zealand 0800 444 365 Pakistan 632 63684 15 IDD via Philippines Philippines 1 800 1 651 0117 Singapore 65 6213 1311 Taiwan 2 2545 1640 Thailand 1 800 631 0003 Vietnam 632 6368416 IDD via Philippines Domestic 0120 868686 Outside country 81 298 47 0800 Latin America 32 Argentina Contact AT amp T USA at 0 800 222 1288 Once connected dial 800 843 4481 Brazil 001 916 377 0180 Chile Easter Island Contact AT amp T USA at 800 800 311 Once connected dial 800 843 4481 Mainland and Juan Contact AT amp T USA at 800 225 288 Once connected dial 800 843 4481 Inte Server Board S5000PAL User s Guide Colombia Contact AT amp T USA at 01 800 911 0010 Once connected dial 800 843 4481 Costa Rica Contact AT amp T USA at 0 800 0 114 114 Once connected dial 800 843 4481 Ecuador Andimate Contact
19. LED Name Function Location LED Color Notes Power Indicates system power Front control Green Off Power is off or in sleep is on or off panel state S5 On Power is on or in sleep stats SO ID Aid in server Front control Blue Press ID LED button or use identification from the panel and Server Management software back panel board rear left to turn the LED on and off corner System Visible fault warning Control panel Green or Green No Fault Status and board rear Amber G blinking degraded left corner reen blinking degrade condition Amber blinking non critical error Amber critical or non recoverable error BIOS POST Beep Codes The table below lists the POST error beep codes Prior to system video initialization the BIOS uses these beep codes to inform users of error conditions Please note that not all error conditions are supported by BIOS beep codes Table 8 POST Error Beep Codes Number of e Beeps Reason for Beeps and Action to Take 1 2 0r3 Memory error Reseat the memory or replace the DIMMs with known good modules 4 7Tor9 11 Fatal error indicating a possible serious system problem Remove all add in cards and re start the system If the error still occurs contact your system manufacturer If the beep codes are not generated after the add in cards are removed insert the cards one at a time booting the system between each card addition until the beeps again occur to reveal the malfunctioning
20. branches and each branch has two channels Channel A consists of slots Al and A2 channel B consists of slots B1 and B2 channel C consists of slots C1 and C2 and channel D consists of slots D1 and D2 Channel A Channel C IE ICA TER fe ut 194905 LV WIC 194905 ev WIG 194905 LE ININIG 194905 cad WIG 194205 LO ININIG 19908 9 ININIG 194205 LO NNIG 19908 ed NINIA ant IL Branch 0 Branch 1 TP02325 Figure 7 DIMM Configuration Diagram DIMMs must be populated in pairs across consecutive channels starting with the lowest numbered slot in each channel Slots Al and B1 are paired followed by slots C1 and D1 For performance reasons when configuring four DIMMs DIMM pairs A2 and B2 should never be populated before DIMM pair C1 and D1 A four DIMM configuration should be populated as A1 and B1 C1 and DI See Figure 8 for a four DIMM configuration example Intel Server Board S5000PAL User s Guide 11 194905 LV WIG 194905 LE ININIG 194905 LO WIIG 194905 LG WIIG JE EEE EE TP02327 Figure 8 Four DIMM Configuration Example In non mirrored mode all DIMMs with the same slot number within a given branch must match size technology manufacturer It is not required to match DIMMs between different slot numbers DIMMs must meet the following requirements Use only Fully Buffered DIMMs FBD w
21. computer product Operation with noncompliant peripherals is likely to result in interference to radio and TV reception All cables used to connect to peripherals must be shielded and grounded Operation with cables connected to peripherals that are not shielded and grounded may result in interference to radio and TV reception Industry Canada ICES 003 Cet appareil num rique respecte les limites bruits radio lectriques applicables aux appareils num riques de Classe A prescrites dans la norme sur le mat riel brouilleur Apparelis Num riques NMB 003 dictee par le Ministre Canadian des Communications This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Canadian Department of Communications Europe CE Declaration of Conformity This product has been tested in accordance too and complies with the Low Voltage Directive 73 23 EEC and EMC Directive 89 336 EEC The product has been marked with the CE Mark to illustrate its compliance Taiwan Declaration of Conformity BSMI EE ERE da PARRA aoe EEE RIE WREST EPIA gt ARAS RAKE SHAR The BSMI Certification Marking and EMC warning is located on the outside rear area of the product 38 Intel Server Board S5000PAL User s Guide Korean Compliance RRL English translation of the notice above 1 2
22. maximum ranges see the documentation supplied with your video display monitor 4 Ifthe operating system normally loads from the hard disk drive make sure there is no CD ROM DVD disk in the optical drive 5 Ifthe power LED does light attempt to boot from a USB floppy or from a CD ROM disk 6 Turn on the system If the power LED does not light see Power Light Does Not Light Verifying Proper Operation of Key System Lights As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity light should turn on briefly Check for the following Does the drive activity light turn on briefly If not see Drive Activity Light Does Not Light If system LEDs are illuminated see Make sure the BIOS is configured to allow the CD ROM to be the first bootable device for a description of the light and steps to take to correct the problem Confirming Loading of the Operating System Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the operating system prompt does not appear see No Characters Appear on Screen Intel Server Board S5000PAL User s Guide 43 Specific Problems and Corrective Actions This section provides possible solutions for these specific problems Power light does not light No characters appear on screen Character
23. memory For instructions on clearing the CMOS see Clearing the CMOS Setup Menus Each BIOS Setup menu page contains a number of features Except for those features that are provided only to display automatically configured information each feature is associated with a value field that contains user selectable parameters These parameters can be changed if the user has adequate security rights If a value cannot be changed for any reason the feature s value field is inaccessible 16 Setup Menu Key Use describes the keyboard commands you can use in the BIOS Setup menus Table 4 Setup Menu Key Use Key to Press Description F1 Pressing F1 on any menu invokes the general help window Left and right arrows The left and right arrow keys are used to move between the major menu pages The keys have no affect if a submenu or pick list is displayed Up arrow Select Item up The up arrow is used to select the previous value in a menu item s option list or a value field pick list Pressing the Enter key activates the selected item Down arrow Select Item down The down arrow is used to select the next value in a menu item s option list or a value field pick list Pressing the Enter key activates the selected item F5 or lt gt Change Value The minus key or the F5 function key is used to change the value of the current item to the previous value This key scrolls thr
24. remove a DIMM follow these steps 1 2 3 4 Observe the safety and ESD precautions in Safety Information Turn off all peripheral devices connected to the server Turn off the server Remove the AC power cord from the server Remove the server s cover See the documentation that came with your server chassis for instructions on removing the server s cover Gently spread the retaining clips at each end of the socket The DIMM lifts from the socket Holding the DIMM by the edges lift it from the socket and store it in an anti static package Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets Replace the server s cover and reconnect the AC power cord See the documentation that came with your server chassis for instructions on installing the server s cover Installing or Replacing the Processor Caution Processor must be appropriate You may damage the server board if you install a processor that is inappropriate for your server See Additional Information and Software for a link to the list of compatible processor s Caution ESD and handling processors Reduce the risk of electrostatic discharge ESD damage to the processor by doing the following 1 Touch the metal chassis before touching the processor or server board Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor 2 Avoid moving around unnecessarily
25. to a fan that has failed Are the fan power connectors properly connected to the server board Isthe cable from the control panel board connected to the both the control panel board and to the server board Are the power supply cables properly connected to the server board Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets the wrong way Drive Activity Light Does Not Light Check the following Are the drive s power and signal cables properly installed e Are all relevant switches and jumpers on the drive set correctly e Is the drive properly configured e Is the drive activity light always on If so the signal cable may be plugged in incorrectly CD ROM Drive or DVD ROM Drive Activity Light Does Not Light Check the following Are the CD ROM DVD ROM drive s power and signal cables properly installed Are all relevant switches and jumpers on the drive set correctly e Is the drive properly configured 46 Inte Server Board S5000PAL User s Guide Cannot Connect to a Server Make sure the network cable is securely attached to the correct connector at the system back panel Try a different network cable Make sure you are using the correct and the current drivers See Additional Information and Software for a link to the current drivers Make sure the driver is loaded and the protocols are bound Make sure the hub port is configured
26. 5 is desired the optional Intel RAID Activation Key AXXRAKSWS can be installed To enable RAID 5 this activation key is placed on the SATA Key connector that is located at the left side of the server board For information on how to install the Intel RAID Activation Key AXXRAKSWS accessory to enable RAID 5 see the documentation that is included with the accessory kit For information on configuring RAID see the RAID software user s guide that is included on the Intel Server Deployment Toolkit 2 0 CD Intel Server Board S5000PAL User s Guide 9 Hardware Requirements To avoid integration difficulties and possible board damage your system must meet the requirements outlined below For a list of qualified components see the links under Additional Information and Software Processor Support for one or two Dual Core Intel Xeon processors 5000 or 5100 sequence with a 677 1066 or 1333 MHz front side bus Up to two Quad Core Intel Xeon processors 5300 sequence with a 1066 or 1333 MHz front side bus Up to two 45nm 2P Dual Core Intel Xeon processors Product codes SSOOOPALR and S5000XALR only Up to two 45nm next generation Quad Core Intel Xeon processors Product codes S5000PALR and S5000XALR only For a complete list of supported processors see the links under Additional Information and Software 10 Inte Server Board S5000PAL User s Guide Memory The server board provides eight DIMM sockets across two
27. 9 LED MOT AIO M eed Sees tenets ene 50 BIOS Re E 50 Appendix D LED Decoder moriria MER C RI HON eat ai a atat 53 Appendix E Intel Server Issue Report Form e 59 Intel Server Board S5000PAL User s Guide xiii xiv Inte Server Board S5000PAL User s Guide List of Tables Table 1 Additional Information and Software nenea anna viii Table 2 Sener Board Feelen a n m a a i a in n a n i 2 Table 3 NIC LED Descriptions israel essa 9 Table 4 Setup Menu Key RR at nato d ali 16 Table 5 Product Certification Markings E 36 Table 6 Resetting the System RET 41 Table 7 LED Information sii x iicet reor radere eren C n rne pk ex era t 50 Table 8 POST Error Beep Codes scsi 50 Table 9 Error Beep Codes Generated by Intel Remote Management Module 51 Table 10 POST Progress Code LED Example sucinta 53 Table 11 Diagnostic LED POST Code Decoder nene nana nana 54 Intel Server Board S5000PAL User s Guide XV xvi Inte Server Board S5000PAL User s Guide List of Figures Figure 1 Intel Server Board S5000PAL ssstet tette e 1 Figure 2 Server Board Connector and Component Locations in 4 Figure 3 BIOS Select luc MT lia ira 5 Figure 4 Recovery JUMpers c Tr 6 Figure 5 Light Guided Diagnostic LEDS E 7 Figure 6 Back Panel COnneciOrS cosas and aaa ri a ce 8 Figure 7 DIMM Configuration Diagram nene nen
28. A Crisis recovery has been initiated by software corrupt flash Ox34h OFF R R Loading crisis recovery capsule Ox35h OFF Handing off control to the crisis recovery capsule Ox3Fh G A A Unable to complete crisis recovery Inte Server Board S5000PAL User s Guide Appendix E Intel Server Issue Report Form Note An on line automatic submission version of this form is available at http support intel com support motherboards server S5000PA L For the fastest service please submit your form via the Internet Date Submitted Company Name Contact Name Email Address Intel Server Product Priority Critical Hot High Low Brief Problem Description Provide a brief description below See the last page for space to include a detailed problem description Board Chassis Information Baseboard Revision PBA Baseboard Serial Number Chassis Model CPUI Speed Stepping Spec CPU2 Speed Stepping Spec System BIOS Version HSC Firmware Version DIMM Configuration DIMM A1 MB and Vendor part number DIMM A2 MB and Vendor part number DIMM B1 MB and Vendor part number DIMM B2 MB and Vendor part number DIMM C1 MB and Vendor part number DIMM C2 MB and Vendor part number DIMM D1 MB and Vendor part number DIMM D2 MB and Vendor part number Operating System Information Operating System Version Service Pack Add in Card Peripheral Video NIC Check each box belo
29. BMC and get it back to a stable state Remove AC power from the server for one minute Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see Problems with Newly Installed Application Software First Steps Checklist 42 Is AC power available at the wall outlet Are the power supplies plugged in Check the AC cable s on the back of the chassis and at the AC source Are all cables correctly connected and secured Are the processors fully seated in their sockets on the server board Are all standoffs in the proper location and not touching any components causing a potential short Are all add in PCI boards fully seated in their slots on the server board Are all jumper settings on the server board correct Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two add in boards sharing the same interrupt Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured Are all device drivers properly installed Are the configuration settings made in Setup corre
30. D1 Socket Socket DIMM A1 DIMM D2 Socket Socket dle o Oo G aj oO 0 O O TP02072 Figure 11 Installing the Memory Make sure the clips at either end of the DIMM socket s are pushed outward to the open position Holding the DIMM by the edges remove it from its anti static package Position the DIMM above the socket Align the notch on the bottom edge of the DIMM with the key in the DIMM socket The arrow in the inset in Figure 7 is pointing to the key in the socket Insert the bottom edge of the DIMM into the socket When the DIMM is inserted push down on the top edge of the DIMM until the retaining clips snap into place Make sure the clips are firmly in place Intel Server Board S5000PAL User s Guide 11 Replace the server s cover and reconnect the AC power cord See the documentation that came with your server chassis for instructions on installing the server s cover Removing DIMMs To
31. I bus 0x57h OFF A G A Reserved for PCI bus USB 0x58h G R OFF Resetting USB bus 0x59h G R OFF A Reserved for USB devices ATA ATAPI SATA Ox5Ah G R Resetting PATA SATA bus and all devices Ox5Bh G R A Reserved for ATA SMBUS Ox5Ch G A OFF R Resetting SMBUS Ox5Dh G A OFF A Reserved for SMBUS Local Console Ox70h OFF R R Resetting the video controller VGA Ox71h OFF R R A Disabling the video controller VGA Ox72h OFF R A R Enabling the video controller VGA Remote Console 0x78h G R R R Resetting the console controller Ox79h G R A Disabling the console controller Ox7Ah G R A Enabling the console controller Keyboard PS2 or USB 0x90h R OFF OFF R Resetting the keyboard Ox91h R OFF OFF A Disabling the keyboard 0x92h R OFF G R Detecting the presence of the keyboard Intel Server Board S5000PAL User s Guide 55 56 Table 11 Diagnostic LED POST Code Decoder Ox93h R OFF G A Enabling the keyboard 0x94h R G OFF R Clearing keyboard input buffer 0x95h R G OFF A Instructing keyboard controller to run Self Test PS2 only Mouse PS2 or USB 0x98h A OFF OFF R Resetting the mouse Ox99h A OFF OFF A Detecting the mouse Ox9Ah A OFF G R Detecting the presence of mouse Ox9Bh A OFF G A Enabling the mouse Fixed Media OxBOh R OFF R R Resetting fixed media device
32. Intel Server Board S5000PAL User s Guide A Guide for Technically Qualified Assemblers of Intel amp Identified Subassemblies Products Intel Order Number D31968 003 Disclaimer Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no liability whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not designed intended or authorized for use in any medical life saving or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur Intel may make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for cooling Intel s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together It is the responsibility of the system integrator that choo
33. Intel chipsets onboard NICs and other components See Additional Information and Software for a link to the current drivers and chipset files Hard Drive s are not Recognized Check the following Make sure the drive is not disabled in BIOS Setup Make sure the drive is connected correctly and that is plugged into the power supply Make sure the drive is compatible See Additional Information and Software for a link to the tested drives Make sure you have not exceeded the power budget for the server See Additional Information and Software for a link to software to check your power budget e Ifusing SCSI drives verify that each SCSI ID number is unique on the SCSI bus See your drive documentation for details on setting the SCSI ID for your drives e Ifusing ATA drives verify that the master slave settings are set correctly See your drive documentation for details on setting the master slave settings e Ifusing a RAID configuration with SCSI or SATA drives make sure the RAID card is installed correctly Bootable CD ROM Disk Is Not Detected Check the following Make sure the BIOS is configured to allow the CD ROM to be the first bootable device Inte Server Board S5000PAL User s Guide 49 LED Information The Intel Server Board S5000PAL includes LEDs that can aid in troubleshooting your system A table of these LEDs with a description of their use is listed below Table 7 LED Information
34. a CMOS Checksum error or other problem after reboot If this happens shut down the system and boot it again CMOS checksum errors require that you enter Setup check your settings save your settings and exit Setup Clearing the Password If the user or administrator password s is lost or forgotten moving the password clear jumper into the clear position clears both passwords The password clear jumper must be restored to its original position before a new password s can be set 1 Power down the system and disconnect the AC power 2 Open the server chassis 3 Move the jumper from the normal operation position Password Clear Protect at pins 1 and 2 to the Password Clear Erase position covering pins 2 and 3 Inte Server Board S5000PAL User s Guide Lm J ao BMC Force Il ma Update Mode a E 00 o O El Disable 9 2 PM Enable so CN gt gt J1D2 J1D1 o Clear 30 CMOS c b 5 O O feieren O O OG Q TP02080 Figure 9 Clear Password Jumper 4 Wait five sec
35. al type market place Intel targets 10db margin to Class A Limits The Intel Server Board S5000PAL has been has been tested and verified to comply with the following electromagnetic compatibility EMC regulations when installed a compatible Intel host system For information on compatible host system s see Intel s Server Builder Web site or contact your local Intel representative FCC ICES 003 Emissions USA Canada Verification e CISPR 22 Emissions International EN55022 Emissions Europe e EN55024 Immunity Europe e CE EMC Directive 89 336 EEC Europe e AS NZS 3548 Emissions Australia New Zealand e BSMI CNS13438 Emissions Taiwan e GOST R 29216 91 Emissions Listed on one System License Russia e GOST R 50628 95 Immunity Listed on one System License Russia Belarus License Listed on one System License Belarus RRL MIC Notice No 1997 41 EMC amp 1997 42 EMI Korea Certifications Registrations Declarations UL Certification US Canada CEDeclaration of Conformity CENELEC Europe e FCC ICES 003 Class A Attestation USA Canada e C Tick Declaration of Conformity Australia MED Declaration of Conformity New Zealand e BSMI Certification Taiwan e GOST Listed on one System License Russia Belarus Listed on one System License Belarus RRL Certification Korea Ecology Declaration International Product Regulatory Compliance Markings This product is provi
36. card Replace or reseat the system video add in card If on board video is bing used the server board may be faulty 50 Inte Server Board S5000PAL User s Guide In addition to the beep codes above additional beep codes are provided if an Intel Remote Management Module is installed The Intel Remote Management Module provides the following additional beep codes Table 9 Error Beep Codes Generated by Intel Remote Management Module Number of e Beeps Reason for Beeps and Action to Take 1 Control panel CMOS clear has been initiated 1 5 1 1 Processor failure Reseat or replace the failed processor 1 5 2 1 No processor is installed or the CPU 1 socket is empty Reseat or replace the failed processor 1 5 2 3 Processor configuration error or CPU 1 socket is empty Reseat or replace the failed processor In a two processor system make sure the processors are identical 1 5 2 4 Front side bus select configuration error 1 5 4 2 DC power unexpectedly lost 1 5 4 3 Chipset control failure 1 5 4 4 Power control failure Intel Server Board S5000PAL User s Guide 51 52 Inte Server Board S5000PAL User s Guide Appendix D LED Decoder During the system boot process BIOS executes a number of platform configuration processes each of which is assigned a specific hex POST code number As each configuration routine is started BIOS will display the given POST code to the POST Code Diagnost
37. ct Is the operating system properly loaded See the operating system documentation Did you press the system power on off switch on the front panel to turn the server on power on light should be lit Is the system power cord properly connected to the system and plugged into a NEMA 5 15R outlet for 100 120V or a NEMA 6 15R outlet for 200 240V Are all integrated components from the tested components lists Check the tested memory and chassis lists as well as the supported hardware and operating system list See Additional Information and Software for links to the tested component lists Intel Server Board S5000PAL User s Guide Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source Caution Turn off devices before disconnecting cables Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect each device from the system except for the keyboard and the video monitor 2 Make sure the system power cord is plugged into a properly grounded AC outlet Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their
38. ded with the following Product Certification Markings Table 5 Product Certification Markings Regulatory Compliance UL Mark USA Canada CE Mark Europe C FCC Marking Class A USA This device complies with Part 15 ofthe FCC Rules Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Manufactured by Intel Corporation Region Marking EMC Marking Class Canada CANADA ICES 003 CLASS A A CANADA NMB 003 CLASSE A 36 Inte Server Board S5000PAL User s Guide Table 5 Product Certification Markings Regulatory Compliance Region Marking C Tick Mark Australia New Zealand BSMI Marking Class Taiwan A ie ARRAN Em TERS ERIE bi gt FAERIE ATE EMT EAER MERIDA CHAR Korea BAER CPU Electromagnetic Compatibility Notices FCC USA This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions related to the EMC performance of this product contact Intel Corporation 5200 N E Elam Young Parkway Hillsboro OR 97124 6497 1 800 628 8686 This equipme
39. e nana anna nana 11 Figure 8 Four DIMM Configuration ExXample i 12 Figure 9 Clear Password JUMper ii 19 Figure Berger ei 20 Figure 11 Installing the Memory 22 Figure 12 ILifting the Processor Socket Handle 24 Figure T9 Installing the PROCS SS OM diio n bu Pa tad id 24 Figure 14 Removing the Socket Cover nennen 25 Figure 15 Installing the Heat Sink cairo 26 Figure 16 Replacing the Backup Battery nene nenea eee 29 Figure 17 Diagnostic LED Placement Dragram nn crono 54 Intel Server Board S5000PAL User s Guide xvii xviii Inte Server Board S5000PAL User s Guide Server Board Features This chapter briefly describes the main features of the Intel Server Board S5000PAL This chapter provides a photograph of the product a list of the server board features and diagrams showing the location of important components and connections on the server board Figure 1 Intel Server Board S5000PAL Table 2 summarizes the features of the server board Table 2 Server Board Features Feature Description Processor Support for up to two Dual Core Intel Xeon processors 5000 or 5100 sequence with a 677 1066 or 1333 MHz front side bus Up to two Quad Core Intel Xeon processors 5300 sequence with a 1066 or 1333 MHz front side bus Up to two 45nm 2P Dual Core Intel Xeon processors Product codes S5000PALR and S5000XALR o
40. e server chassis Reconnect the AC power and power up the system The CMOS is now cleared and can be reset by going into the BIOS setup Inte Server Board S5000PAL User s Guide 4 Hardware Installations and Upgrades Before You Begin Before working with your server product pay close attention to the Safety Information at the beginning of this manual Tools and Supplies Needed e Phillips cross head screwdriver 1 bit and 2 bit e Needle nosed pliers Antistatic wrist strap and conductive foam pad recommended Installing and Removing Memory The silkscreen on the board for the DIMMs displays DIMM A1 DIMM A2 DIMM BI DIMM B2 DIMM C1 DIMM C2 DIMM D1 and DIMM D2 starting from the center of the board See Memory for a discussion of the memory requirements and options See Additional Information and Software for a link to the list of tested DIMMs Installing DIMMs To install DIMMs follow these steps 1 Observe the safety and ESD precautions in Safety Information 2 Turn off all peripheral devices connected to the server Turn off the server 3 Disconnect the AC power cord from the server 4 Remove the server s cover See the documentation that came with your server chassis for instructions on removing the server s cover 5 Locate the DIMM sockets see Figure 11 22 10 DIMM B2 DIMM C1 Socket Socket DIMM B1 DIMM C2 Socket Socket DIMM A2 DIMM
41. es at and interactive repair the right side of the screen at information http support intel com support motherboards server SSOOOPAL Inte Server Board S5000PAL User s Guide Table 1 Additional Information and Software For this information or software Use this Document or Software Accessories or other Intel server products Spares and Configuration Guide Hardware peripheral boards adapter cards and operating systems that have been tested with this product Tested HardwareOperating Systems List Chassis that have been tested with this product Reference Chassis List Processors that have been tested with this product Supported Processors DIMMs that have been tested with this product Tested Memory List To make sure your system falls within the allowed power budget Power Budget Tool For software to manage your Intel system Intel System Management Software For drivers Driver for an extensive list of available drivers Operating System Driver for operating system drivers For firmware and BIOS updates or for BIOS recovery Firmware Updates For diagnostics test software Diagnostics See also the Intel Server Deployment Toolkit 2 0 CD that came with your server board Intel Server Board S5000PAL User s Guide Intel Server Board S5000PAL User s Guide Contents Safety Information EE pag ni an i oi gi ae e iii Important Sa
42. fety Instructions sara n Aaa a d i e oa iii Wichtige Sicherheitshinweise ii iii Consignes de SEGUI ala iii Instrucciones de seguridad importantes sssssseeem emm iii WATNE RTI HT o o V PY GRACE m vii sl Maida vii Manual Organization la vii Fiducia tal viii Additional Information and Software men nenea eene nennen viii Chapter 2 Server Board Features oues ciconia naa n e iii a 1 Connector and Component Locations neern nenet 3 Configuration JUmpers M E EEEn 5 Intel Light Guided Diagnostics er elia 7 Back Panel e TEE 8 RAID SPT aan 9 Le Ei WEE tu 10 FEO SS A TN 10 Madia 11 PN NP ana 13 Opti al HardWar Pe C E 13 Intel RAID Activation Key tnncns 13 BGO JE E OTRS M NR e tn lasa 13 Intel Remote Management Module and RMM NIC 13 Intel Local Control Panel conocimien rra caera 14 Chapter 3 Server Tu 15 Using the BIOS Setup Utility cirios ern enn ca ei nnen 15 S SEN ee 15 If You Cannot Access E 15 Setup EE 15 Upgrading the BIOS e i 17 Preparing for the Upgrade nails 17 Upgrading the BIOS M aie i ot pna ei ora a 18 Clearing the Password i sche ce caii at T m dat a a 18 Cl aring the CMOS ccc atatea 19 Chapter 4 Hardware Installations a
43. for the same duplex mode as the network controller Make sure the correct networking software is installed If you are directly connecting two servers without a hub you will need a crossover cable Check the network controller LEDs next to the NIC connectors Problems with Network The server hangs when the drivers are loaded Certain drivers may require interrupts that are not shared with other PCI drivers For these drivers it may be necessary to alter settings so that interrupts are not shared See the documentation that came with your PCI card s for information on changing interrupts Diagnostics pass but the connection fails Make sure the network cable is securely attached Make sure you specify the correct frame type in your NET CFG file The controller stopped working when an add in adapter was installed Make sure the cable is connected to the port from the onboard network controller Make sure your BIOS is current See Additional Information and Software for a link to the current version Make sure the other adapter supports shared interrupts Make sure your operating system supports shared interrupts Try reseating the add in adapter The add in adapter stopped working without apparent cause Reseat the adater Put the adapter in a different slot Inte Server Board S5000PAL User s Guide 47 The network driver files may be corrupt or deleted Delete and then reinstall the drivers e Run diag
44. ic LEDs found on the back edge of the server board To assist in troubleshooting a system hang during the POST process the Diagnostic LEDs can be used to identify the last POST process to be executed Each POST code will be represented by a combination of colors from the four LEDs The LEDs are capable of displaying three colors green red and amber The POST codes are divided into two nibbles an upper nibble and a lower nibble Each bit in the upper nibble is represented by a red LED and each bit in the lower nibble is represented by a green LED If both bits are set in the upper and lower nibbles then both red and green LEDs are lit resulting in an amber color If both bits are clear then the LED is off In the below example BIOS sends a value of ACh to the diagnostic LED decoder The LEDs are decoded as follows red bits 1010b Ah e green bits 1100b Ch Since the red bits correspond to the upper nibble and the green bits correspond to the lower nibble the two are concatenated to be ACh Table 10 POST Progress Code LED Example 8h 4h 2h th LEDs Red Green Red Green Red Green Red Green ACh 1 1 0 1 1 0 0 0 Result Amber Green Red Off MSB LSB EIE Back edge of server board Diagnostic LEDs EU UU MSB LSB Figure 17 Diagnostic LED Placement Diagram Table 11 Diagnostic LED POST Code Decoder
45. ief overview of the Intel Server Board S5000PAL In this chapter you will find a list of the server board features photos of the product and product diagrams to help you identify components and their locations Chapter 2 provides instructions on using the utilities that are shipped with the board or that may be required to update the system This includes how to navigate through the BIOS Setup screens how to perform a BIOS update and how to reset the password or CMOS Information about the specific BIOS settings and screens is available in the Intel 5000 Series Chipsets Server Board Family Datasheet See Additional Information and Software for a link to the Intel 5000 Series Chipsets Server Board Family Datasheet Chapter 3 provides instructions on adding and replacing components Use this chapter for step by step instructions and diagrams for installing or replacing components such as the memory processor control panel board and the battery among other components Chapter 4 provides troubleshooting information In this chapter you will find BIOS error messages and POST code messages You will also find suggestions for performing troubleshooting activities to identify the source of a problem Product Accessories This server board is compatible with the following Intel Server Chassis Intel Server Chassis SR1500 Intel Server Chassis SR1550 Intel Server Chassis SR2500 You may need or want to purchase one or more of the fol
46. ion Left Off No network connection Solid Amber Network connection in place Blinking Amber Transmit receive activity Right Off 10 Mbps connection if left LED is on or blinking Solid Amber 100 Mbps connection Solid Green 1000 Mbps connection RAID Support The Intel Server Board S5000PAL provides an embedded SATA controller that supports both 1 5 and 3 0 Gbps data transfer rates The BIOS Setup utility provides multiple drive configuration options on the Advanced ATA Controller setup page some of which affect the ability to configure RAID The Onboard SATA Controller option is enabled by default When this option is enabled the SATA Mode option can be set to either Legacy or Enhanced The Legacy and Enhanced modes affect the RAID configuration as follows Legacy supports four disk drives and does not provide RAID support Enhanced supports six disk drives and is required for RAID configurations When the enhanced mode is selected you can choose to enable or disable AHCI Mode or Configure SATA as RAID Intel Embedded Server RAID Technology II is enabled by the option Configure SATA as RAID The Intel Embedded Server RAID Technology II feature provides RAID modes 0 1 and 10 For RAID 0 1 and 10 enclosure management is provided through the SATA SGPIO connector on the server board when a cable is attached between this connector on the server board and to the backplane or PC interface If RAID
47. ith DDR2 DRAM technology Use only FBD DDR2 533 and FBD DDR2 667 stacked DIMM modules In determining your memory requirements the need for memory sparing or memory mirroring must be considered For a complete list of supported memory DIMMs see the links under Additional Information and Software Memory Sparing and Mirroring The chipset includes hardware that supports memory mirroring and memory on line sparing Both memory mirroring and memory on line sparing provide a way to prevent data loss in case a DIMM fails With memory mirroring the system maintains two copies of all data in the memory subsystem If a DIMM fails the data is not lost because the second copy of the data is available from the mirrored DIMM in the opposite channel The system will not fail due to memory error unless both the primary and the mirrored copy of the data become corrupt at the same time In a mirrored system the maximum usable memory is one half of the installed memory with a minimum of four DIMMs installed Since the data is duplicated across DIMMs it means that up to one half of the installed DIMMs are actively in use at any one time The remaining DIMMs are used for mirroring Inte Server Board S5000PAL User s Guide Memory mirroring and memory sparing are mutually exclusive Only one can be active at a time See the Intel Server Board S5000PAL S5000XAL Technical Product Specification for additional information regarding the memory sub system
48. ity Note Inthe unlikely event that a BIOS error occurs during the BIOS update process a recovery process may need to be followed to return the system to service See Additional Information and Software for a link to necessary software and instrutions Recording the Current BIOS Settings 1 Boot the computer and press F2 when you see the message Press F2 Key if you want to run SETUP 2 Write down the current settings in the BIOS Setup program Note Do not skip step 2 You will need these settings to configure your computer at the end of the procedure Intel Server Board S5000PAL User s Guide 17 Obtaining the Upgrade Note Download the BIOS image file to a temporary folder on your hard drive See Additional Information and Software for a link to the update software Review the instructions and release notes that are provided in the readme file distributed with the BIOS image file before attempting a BIOS upgrade The release notes contain critical information regarding jumper settings specific fixes or other information to complete the upgrade Upgrading the BIOS Caution Note Follow the instructions in the readme file that came with the BIOS upgrade When the update completes remove the bootable media from which you performed the upgrade Do not power down the system during the BIOS update process The system will reset automatically when the BIOS update process is completed You may encounter
49. lowing accessory items for your server Processor s memory DIMMs hard drive USB floppy drive CD ROM or DVD ROM drive RAID controller operating system For information about which accessories memory processors and third party hardware have been tested and can be used with your board and for ordering information for Intel products see http support intel com support motherboards server SSOOOPAL compat htm Additional Information and Software viii If you need more information about this product or information about the accessories that can be used with this server board use the following resources These files are available at http support intel com support motherboards server S5000PAL Unless otherwise indicated in the table below once on this Web page type the document or software name in the search field at the left side of the screen and select the option to search This Product Table 1 Additional Information and Software For inis egene Use this Document or Software software For in depth technical Inte Server Board S5000PAL Technical Product Specification information about this product For BIOS settings and Intel 5000 Series Chipsets Server Board Family Datasheet chipset information If you just received this Intel Server Board S5000PAL Quick Start User s Guide in the product and need to product box install it For virtual system tours A link to the SMaRT Tool is available under Other Resourc
50. nd Upgrades 21 Intel Server Board S5000PAL User s Guide xi TONS VOLI EEG e m sia 21 Tools and Supplies Needed uie teneis rete Ett ag e tiep Un HE et 21 Installing and Removing Memory e 21 installing DIMMS e cca ies ae t nb ae ea na a e dementa apt ae e ie ea RAKK EAT 21 Rem ving DIMM p E m 23 Installing the Processor eR c 24 Installing the EE EE EE 26 Removing a PrOCESSON e 27 Replacing the Backup Battery iu mata RIS nnb Rr ia 28 Appendix A Getting Help ME 31 MVR Wt na 31 Telephone c E 31 Appendix B Regulatory and Compliance Information 35 Product Regulatory Compliance ii 35 Product Safety Compliance se ao cate cata e aa pd aaa aa ilie apa ai nennen 35 Certifications Registrations Declarations mmm eee nana 36 Product Regulatory Compliance Markings nene nene nenea ana 36 Electromagnetic Compatibility Notices AEN 37 FOCUSA er ee EE ee ee TER 37 Industry Canada ICES 009 sasea caen ea ea a it lips 38 Europe CE Declaration of Conformity e nenea nene eee nana nana eee 38 Taiwan Declaration of Conformity BSMI ii 38 Korean Compliance EE 39 CNGA GEGOGCANA iena 39 Restriction of Hazardous Substances RoHS Compliance
51. nly Up to two 45nm next generation Quad Core Intel Xeon processors Product codes S5000PALR and S5000XALR only Memory Eight DIMM slots supporting stacked DDR2 533 667 MHz FBDIMM memory Support for up to 32 GB DDR2 533 667 MHz FBDIMM memory Chipset Intel 5000P or Intel 5000X chipset consisting of Intel 5000P or Intel 5000X Memory Controller Hub MCH Intel 6321ESB I O Controller Hub Peripheral Interfaces External connections Stacked PS 2 ports for keyboard and mouse e RJ45 Serial B port Two RJ45 NIC connectors for 10 100 1000 Mb connections Two USB 2 0 ports Internal connections One USB port header which supports two USB 2 0 ports One DH10 Serial A header Six Serial ATA 150 connectors with integrated RAID 0 1 support One ATA 100 44 pin connector for optical drive support e SSI compliant 24 pin control panel header e SSI compliant 24 pin main power connector supporting the ATX 12V standard on the first 20 pins I O Controll National Semiconductor PC87427 controller Video On board ATI ES1000 video controller with 16 MB DDR SDRAM Hard drive Support for six SATA 150 hard drives LAN Intel 82563EB dual port controller for 10 100 1000 Mbit sec Ethernet LAN connectivity Expansion Capabilities One low profile riser slot supporting 1U or 2U PCI Express riser cards One full height riser slot supporting 1U or 2U PCI X and PCI Express riser card
52. nostics System Boots when Installing PCI Card System Management features require full time standby power This means some parts of the system have power going to them whenever the power cord is plugged in even if you have turned the system power off with the power button on the front panel If you install a PCI card with the AC power cord plugged in a signal may be sent to command the system to boot Before installing a PCI card you should always Turn off the server power by using the power button on the front of the system Unplug the AC power cord s from the server Problems with Newly Installed Application Software Problems that occur when you run new application software are usually related to the software not the server hardware Faulty equipment is unlikely especially if other software runs correctly Check the following Make sure the system meets the minimum hardware requirements for the software See the software documentation Make sure the software is properly installed and configured for the system See the software documentation e Use only an authorized copy Unauthorized copies often do not work Ifyou are running the software from a CD ROM or DVD ROM try a different disk Make sure the correct device drivers installed If the problems persist contact the software vendor s customer service representative Problems with Application Software that Ran Correctly Earlier 48 Problems tha
53. not slide board over any surface Installing or removing jumpers A jumper is a small plastic encased conductor that slips over two jumper pins Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers If your jumpers do not have such a tab take care when using needle nosed pliers to remove or install a jumper grip the narrow sides of the jumper with the pliers never the wide sides Gripping the wide sides can damage the contacts inside the jumper causing intermittent problems with the function controlled by that jumper Take care to grip with but not squeeze the pliers or other tool you use to remove a jumper or you may bend or break the pins on the board Intel Server Board S5000PAL User s Guide V vi Intel Server Board S5000PAL User s Guide Preface About this Manual Thank you for purchasing and using the Intel Server Board S5000PAL This manual is written for system technicians who are responsible for troubleshooting upgrading and repairing this server board This document provides a brief overview of the features of the board chassis a list of accessories or other components you may need troubleshooting information and instructions on how to add and replace components on the Intel Server Board S5000PAL For the latest version of this manual see http support intel com support motherboards server SSOOOPAL Manual Organization Chapter 1 provides a br
54. nt has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Intel Server Board S5000PAL User s Guide 37 Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approved by the grantee of this device could void the user s authority to operate the equipment The customer is responsible for ensuring compliance of the modified product Only peripherals computer input output devices terminals printers etc that comply with FCC Class A or B limits may be attached to this
55. o controller board is fully seated in the server board connector Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system and POST emits a beep code write down the beep code you hear This information is useful for your service representative If you do not receive a beep code and characters do not appear the video display monitor or video controller may have failed Contact your service representative or authorized dealer for help Characters Are Distorted or Incorrect Check the following Are the brightness and contrast controls properly adjusted on the video monitor See the manufacturer s documentation Are the video monitor s signal and power cables properly installed Inte Server Board S5000PAL User s Guide 45 Does this video monitor work correctly if plugged into a different system System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly it is an indication of possible system component failure Check the following Is the power on light lit If not see Power Light Does Not Light f your system has LED lights for the fans is one or more of these LEDs lit Are any other control panel LEDs lit Have any of the fan motors stopped Use the server management subsystem to check the fan status Have your fans speeded up in response to an overheating situation Have your fans speeded up in response
56. onds Return the Password Clear jumper to the Password Clear Protect position covering pins 1 and 2 Close the server chassis 7 Reconnect the AC power and power up the server 8 The password is now cleared and can be reset by going into BIOS setup Clearing the CMOS If you are not able to access the BIOS setup screens the CMOS Clear jumper will need to be used to reset the configuration RAM 1 Power down the system and disconnect the AC power 2 Open the server 3 Move the jumper from the normal operation position CMOS Clear by BMC at pins 1 and 2 to the CMOS Clear Force Erase position covering pins 2 and 3 Intel Server Board S5000PAL User s Guide 19 20 Password Reset BMC Force Update Mode 210 J1D1 Clear 30 CMOS Disable m Enable PE eaka TP02080 Figure 10 Clear CMOS Jumper Wait five seconds Return the CMOS Clear jumper to the CMOS Clear by BMC location covering pins 1 and 2 Close th
57. ough the values in the associated pick list without displaying the full list F6 or lt gt Change Value The plus key or the F6 function key is used to change the value of the current menu item to the next value This key scrolls through the values in the associated pick list without displaying the full list On 106 key Japanese keyboards the plus key has a different scan code than the plus key on the other keyboard but it has the same effect Enter Execute Command The Enter key is used to activate submenus when the selected feature is a submenu or to display a pick list if a selected feature has a value field or to select a sub field for multi valued features like time and date If a pick list is displayed the Enter key will undo the pick list and allow another selection in the parent menu Esc Exit The Esc key provides a mechanism for backing out of any field This key will undo the pressing of the Enter key When the Esc key is pressed while editing any field or selecting features of a menu the parent menu is re entered When the Esc key is pressed in any submenu the parent menu is re entered When the Esc key is pressed in any major menu the exit confirmation window is displayed and the user is asked whether changes can be discarded F9 Setup Defaults Pressing F9 causes the following to appear Setup Confirmation Load default configuration now
58. rd S5000PAL User s Guide Appendix C Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system For any issue first ensure you are using the latest firmware and files Firmware upgrades include updates for BIOS the Baseboard Management Controller BMC and the hot swap controller HSC See Additional Information and Software for a link to the software updates In addition to the server firmware and files also update any drivers used for components you have installed in your system such as video drivers network drivers and SATA drivers Intel provides a package called the Platform Confidence Test that may help with your diagnostics See Additional Information and Software for a link to this software If you are unable to resolve your server problems on your own see Getting Help for assistance Resetting the System Before going through in depth troubleshooting attempt first to perform reset your system using one of the methods below Table 6 Resetting the System To do this Press Soft boot reset to clear the system memory and reload the operating lt Ctrl Alt Del gt system Clear system memory restart POST and reload the operating system Reset button Cold boot reset Turn the system power off and then on This clears Power off on system memory restarts POST reloads the operating system and halts button power to all peripherals Reset the
59. s Fans Support for two processor fans and four system fans Inte Server Board S5000PAL User s Guide Table 2 Server Board Features Feature Description Server Management Intel System Management Software Connector and Component Locations A BC DEF GH I SS l LI aa 2 TOM o 9 J PP 9 o o K 00 no L NN fi MM LL H KK M JJ Ho B Il i N HH i GG i FF ii O O O O gt gt EE d DD O CC BB P AA Q O O O Z al o lo Q Y X WV UTS R TP02071 Intel Server Board S5000PAL User s Guide
60. s on the screen appear distorted or incorrect System cooling fans do not rotate Diskette drive activity light does not light Hard disk drive activity light does not light CD ROM drive activity light does not light There are problems with application software The bootable CD ROM is not detected Try the solutions below in the order given If you cannot correct the problem contact your service representative or authorized dealer for help Power Light Does Not Light 44 Check the following Did you press the power on button Is the system operating normally If so the power LED might be defective or the connection from the control panel to the server board might be loose Have you securely plugged the server AC power cord into the power supply Some ATX power supplies have a power switch on the back of the power supply next to the fan If your system has one is it turned on Remove all add in cards and see if the system boots If successful add the cards back in one at a time with a reboot between each addition Make sure the memory DIMMs comply with the system requirements Make sure the memory DIMMs have been populated according to the system requirements Remove the memory DIMMs and re seat them Make sure the processor s comply with the system requirements Make sure the processor s have been populated according to the system requirements Remove the processor s and re seat them Make sure the chassi
61. s standoffs are installed only below mounting holes Misplaced standoffs can contact the pins on the bottom of the server board and cause a short Inte Server Board S5000PAL User s Guide No Characters Appear on Screen Check the following Is the keyboard functioning Test it by turning the Num Lock function on and off to make sure the Num Lock light is functioning Is the video monitor plugged in and turned on If you are using a switch box is it switched to the correct system Are the brightness and contrast controls on the video monitor properly adjusted Is the video monitor signal cable properly installed Does this video monitor work correctly if plugged into a different system Is the onboard video controller enabled in the BIOS Remove all add in cards and see if the video returns If successful add the cards back in one at a time with a reboot between each addition Make sure the memory DIMMs comply with the system requirements Make sure the memory DIMMs have been populated according to the system requirements Remove the memory DIMMs and re seat them Make sure the processor s comply with the system requirements Make sure the processor s have been populated according to the system requirements Remove the processor s and re seat them If you are using an add in video controller board do the following 1 2 3 4 Verify that the video works using the onboard video controller Verify that the vide
62. ses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions Intel Corporation can not be held responsible if components fail or the server board does not operate correctly when used outside any of their published operating or non operating limits Intel Intel Pentium and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Other names and brands may be claimed as the property of others Copyright 2007 Intel Corporation All Rights Reserved ii Inte Server Board S5000PAL User s Guide Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions See also Intel Server Boards and Server Chassis Safety Information on the Intel Server Deployment Toolkit 2 0 CD and or at http support intel com support motherboards server sb cs 010770 htm Wichtige Sicherheitshinweise Lesen Sie zun chst s mtliche Warnund Sicherheitshinweise in diesem Dokument bevor Sie eine der Anweisungen ausf hren Beachten Sie hierzu auch die Sicherheitshinweise zu Intel Serverplatinen und Servergeh usen auf der Intel Server Deployment Toolkit 2 0 CD oder unter http support intel com support motherboards server sb cs 010770 htm Consignes de s
63. t does not pull up easily twist the heat sink again Do not force the heat sink from the processor Doing so could damage the processor Lift the processor lever Raise the CPU load plate Remove the processor If installing a replacement processor see Installing the Processor Otherwise install the protective socket cover over the empty processor socket and reinstall the chassis cover Intel Server Board S5000PAL User s Guide 27 Replacing the Backup Battery 28 Warning Advarsel Advarsel Varning Varoitus The lithium battery on the server board powers the RTC for up to 10 years in the absence of power When the battery starts to weaken it loses voltage and the server settings stored in CMOS RAM in the RTC for example the date and time may be wrong Contact your customer service representative or dealer for a list of approved devices Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Discard used batteries according to manufacturer s instructions Lithiumbatteri Eksplosionsfare ved fejlagtig h ndtering Udskiftning m kun ske med batteri af samme fabrikat og type Lev r det brugte batteri tilbage til leverandgren Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverandgren Explosionsfara vid felaktigt batteribyte
64. t occur after the system hardware and software have been running correctly sometimes indicate equipment failure However they can also be caused by file corruption or changes to the software configuration Check the following Ifyou are running the software from a CD ROM or DVD ROM try a different disk Check your system for a virus infection Uninstall and reinstall the software Make sure all necessary files are installed Inte Server Board S5000PAL User s Guide Ifthe problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures Ifyou suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to user commands Note Random errors in data files If you are getting random errors in your data files they may be getting corrupted by voltage spikes on your power line If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line you may want to install a surge suppressor between the power outlet and the system power cord Devices are not Recognized under Device Manager Microsoft Windows Operating System The Microsoft Windows operating systems do not include all of the drivers for the
65. ted on the bottom of it Use caution when you unpack the heat sink so you do not damage the TIM 1 Set the heat sink over the processor lining up the four captive screws with the four posts surrounding the processor 2 Loosely screw in the captive screws on the heat sink corners in a diagonal manner Do no fully tighten one screw before tightening another 3 Gradually and equally tighten each captive screw until each is firmly tightened TP02077 Figure 15 Installing the Heat Sink 4 Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets 5 Replace the server s cover and reconnect the AC power cord See the documentation that came with your server chassis for instructions on installing the server s cover 26 Intel Server Board S5000PAL User s Guide Removing a Processor 1 2 3 4 en 10 11 12 Observe the safety and ESD precautions in Safety Information Turn off all peripheral devices connected to the server Turn off the server Remove the AC power cord from the server Remove the server s cover See the documentation that came with your server chassis for instructions on removing the server s cover Unplug the processor fan cable from the server board Loosen the four captive screws on the corners of the heat sink Twist the heat sink slightly to break the seal between the heat sink and the processor Lift the heat sink from the processor If i
66. ther regulatory approvals of the product and will most likely result in noncompliance with product regulations in the region s in which the product is sold System power on off The power button DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cord from the wall outlet Make sure the AC power cord is unplugged before you open the chassis add or remove any components Hazardous conditions devices and cables Hazardous electrical conditions may be present on power telephone and communication cables Turn off the server and disconnect the power cord telecommunications systems networks and modems attached to the server before opening it Otherwise personal injury or equipment damage can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the server place the board component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do
67. w as applicable and provide the requested information Peripheral Card or Peripheral Description Driver Revision IRQ I O Base Address NIC Peripheral Description IRQ utin mo wis PCI X Top PCI Slot Middle PCI Slot Bottom PCI Slot PCle x4 Top PCI Slot Middle PCI Slot Bottom PCI Slot PCle x8 Top PCI Slot 60 Inte Server Board S5000PAL User s Guide i i Driver Peripheral Description Revision IRQ UO Base Address FW Revision Middle PCI Slot Bottom PCI Slot Video On board Video Add in Video NIC On Board NIC1 On Board NIC2 Hard Drive Information Drive Type SATA Hot swap SAS etc Make Model or Fixed IRQ FW Revision Management Information On Board Platform Instrumentation only Intel System Management Software Control Panel Information Standard Control Panel Intel Local Control Panel Mini Control Panel Inte Server Board S5000PAL User s Guide 61 Complete Problem Description In the space below provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found Please also include any details on troubleshooting already done 62 Inte Server Board S5000PAL User s Guide

Intel S5000PAL User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents