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IBM THINKPAD R30 User's Manual

1. 28 28 30 ol 32 33 34 85 2 35 36 OF 39 11 Solving computer problems Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows 1 Click Start 2 Move the cursor to Programs and then to PC Doctor for Windows 3 Click PC Doctor for Windows 4 Choose either the Quick Test or the Standard Test Attention Running the Quick Test set can take 10 minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnostic test in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems consider running additional tests If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician 12 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Troubleshooting If you do not find your problem here refer to Access ThinkPad your on board help system Open Access ThinkPad by pressing the ThinkPad button The following section only describes problems that might prevent you from accessing this help system Error codes or messages Note
2. A DANGER If the backup battery is incorrectly replaced there is danger of explosion The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death do not 1 throw or immerse the battery into water 2 allow it to heat to more than 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards 48 ThinkPad R30 Series Service and Troubleshooting Guide CAUTION The fluorescent lamp in the liquid crystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose of it as required by local ordinances or regulations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care CAUTION To reduce the risk of fire use only No 26 AWG or larger thicker telephone cable Modem safety information To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as Never install telephone wiring during a lightning storm Never install telephone ja
3. R30 Series Service and Troubleshooting Guide Caring for your ThinkPad computer PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company e Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged See Access ThinkPad your on board help system for information on the location of these connectors press the ThinkPad button to open Access ThinkPad e Register your ThinkPad products with IBM refer to the Web page www pc ibm com register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables IBM to notify you about possible technical information and upgrades e Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer e Do not modify or tape the latches to keep the display open or closed e Take care not to turn your computer over while the ac adapter is plugged in This could break the adapter plug e Turn off your computer if you are replacing a device in a device bay e If you exchange drives in your computer reinstall the plastic bezel faces if suppl
4. The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or Appendix B Warranty Information 59 United Kingdom you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Machine in a Middle Eastern or African country you may obtain warranty service for that Machine from the IBM entity within the country of purchase if that IBM entity provides warranty service in that country or from an IBM reseller approved by IBM to perform warranty service on that Machine in that country Warranty service in Africa is available within 50 kilometers of an IBM authorized
5. R30 Series Service and Troubleshooting Guide Index A Access Help v Access ThinkPad v battery problems 27 replacing 39 BIOS Setup 32 C carrying the computer 7 CD ROM problems 28 CD RW problems 28 cleaning the computer 9 computer display problems 25 configuration setup 32 D data backup 36 DVD ROM problems 28 DVD CD RW problems 28 E electronic help v error codes 13 error messages 13 errors Without codes 17 errors without messages 17 F fax help by 43 H hard disk problems 28 replacing 37 hibernation problems 23 IBM help v infrared port problems 22 K keyboard problems 19 Copyright IBM Corp 2001 O on board help v P password problem 19 PC Doctor for Windows 12 power switch problem 19 problems troubleshooting 13 R recovering software 33 S safety instruction 47 snapshots of system files 35 software problems 30 standby problems 23 storage device replacing 37 T telephone help by 43 testing with PC Doctor 12 TrackPoint problems 21 W Web help by 42 81 82 ThinkPad R30 Series Service and Troubleshooting Guide Part Number 46P6607 1P P N 46P6607
6. Title 1999 5 EC Radio amp Telecommunications Terminal Equipment Dircetive R amp TTE 73 23 EEC Low Voltage Directive LVD 89 336 EEC Electromagnetic Compatibility EMC Directive and that standards and or technical specifications referenced above have been applied he La Allen Lai R amp D Supervisor Ambit Microsystems Corporation Date July 31 2001 Appendix C Notices 73 Wireless Interoperability IBM ThinkPad 802 11b Wireless LAN Adapter P N 26P8092 hereafter called Wireless LAN Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS radio technology and is compliant to e The IEEE 802 11 Standard on Wireless LANs Revision B as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the WECA Wirless Ethernet Compatibility Alliance Usage environment and your Health The Wireless LAN Adapter emits radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far less than the electromagnetic energy emitted by wireless devices like for example mobile phones Because the Wireless LAN Adapter operates within the guidelines found in radio frequency safety standards and recommendations IBM believes it is safe for use by consumers These standards and recommendations reflect the consensus of the scientific com
7. Up to 40 GB depending on the model Display The color display uses TFT technology e Size 13 3 or 14 1 inch depending on the model e Resolution LCD 1024 by 768 External monitor Up to 1600 by 1200 e Brightness control Fn key function Keyboard e 87 key 88 key or 92 key TrackPoint e Fn key function e ThinkPad button e Volume control buttons e ThinkLight Chapter 1 Overview of your new ThinkPad computer 3 Features External diskette drive available on selected models To get the best performance from your diskette drives use high quality diskettes such as IBM diskettes that meet or exceed the following standards e 1 MB 3 5 inch unformatted diskette SI American National Standards Institute X3 137 ISO International Standards Organization 8860 ECMA European Computer Manufacturers Association 100 e 2 MB 3 5 inch unformatted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface e Parallel connector IEEE 1284A e External monitor connector e PC Card slot one Type I Type II or Type II PC Card e Headphone jack e Microphone jack e Video out connector S video e Universal Serial Bus USB connectors two e Infrared port e RJ11 telephone connector e RJ45 Ethernet connector e 802 11b wireless LAN antenna on some models e IEEE 1394 connector on some models e Ultrabay Plus e Expansion connector 4 ThinkPad R30 Series Service a
8. information from the Machine prior to its return Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the charges if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible Appendix B Warranty Information 55 UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES LOST PROFITS OR LOST SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED O
9. such as a diskette drive Solution Refer to the Startup menu of the IBM BIOS Setup Utility Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want Chapter 2 Solving computer problems 31 Solving computer problems Starting BIOS Setup Utility Your computer provides a program called IBM BIOS Setup Utility that enables you to select various setup parameters The panels in this utility are as follows e Config Set the configuration of your computer e Date Time Set the date and time e Password Set a password e Startup Set the startup device e Restart Restart the system Note You can set some of these parameters more easily by using the ThinkPad Configuration Program For more information on this program refer to the on board help To start IBM BIOS Setup Utility do as follows 1 To protect yourself against accidental loss of data refer to Backing up your registry in Access ThinkPad Open Access ThinkPad by pressing the ThinkPad button Backing up your registry will save your computer s current configuration 2 Remove any diskette from the diskette drive and remove any CD or DVD from the CD or DVD drive then turn off the computer 3 Turn on the computer then while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower left of the screen press F1 If you have set a supervisor password the IBM BI
10. 17 19 19 19 21 22 23 25 27 27 27 28 28 30 31 32 oo 34 39 35 36 37 39 41 Getting help and service Getting help on the Web Getting help by fax Calling IBM Getting help around the word Appendix A Important safety instructions Modem safety information Laser compliance statement Appendix B Warranty Information Warranty Period Warranty service and support Before you call for service Calling for service IBM Statement of Limited Warranty Z125 4753 06 8 2000 Part 1 General Terms Part 2 Country unique Terms Appendix C Notices Processing date data References to the Web site Jd r ss s Electronic emission notices Federal Communications Commission FCC Statement Industry Canada Class B Emission Compliance Statement Avis de conformit a la r glementation d Industrie Canada European Community Directive Conformance Statement Telecommunication notices Federal Communications Commission FCC and Telephone Company Requirements Part 68 of the FCC Rules Fax Branding ae ar Oe ai a Industry Canada requirements Notice Caution Avis Avertissement Notice for Australia Notice for New Zealand Notice for European Union countries 42 42 43 43 45 47 49 49 51 ol 51 D2 D2 53 53 56 65 65 66 66 66 67 67 67 67 67 68 69 69
11. 69 69 70 5 70 71 lt 73 ix Wireless Interoperability 74 Usage environment and your Health a a74 Appendix D Wireless Regulatory Information u amp s x19 USA Federal Coinmunicati hs Commission FCC Se ee ATO The FCC RF Safety Requirement Sou de a O X ThinkPad R30 Series Service and Troubleshooting Guide Interference Statement Canada Industry Canada IC Europe CE Declaration of Conformity Singapore Trademarks Index 76 76 76 79 179 81 Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a ae om se Sm oe ee Specifications Features pe eo he og 4 Caring for your ThinkPad computer Copyright IBM Corp 2001 O1 Your ThinkPad at a glance Your ThinkPad at a glance Front view System status indicators TrackPoint _ Computer display Ultrabay Plus Rear view Power jack Monitor connector Modem connector Ethernet connector USB connector 2 ThinkPad R30 Series Service and Troubleshooting Guide Features Features Processor Intel Mobile Pentium III processor with Intel SpeedStep technology or Intel Mobile Celeron processor with on die Level 2 cache Memory e Two slots for base memory and memory upgrades e Base 128 MB e Maximum 1 GB Note The system allocates a portion of base memory for video Storage device e 2 5 inch hard disk drive
12. The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty IBM s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim JAPAN Governing Law The following sentence is added to this Section Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not 58 ThinkPad R30 Series Service and Troubleshooting Guide apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject
13. discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Problem Unable to create overlay window message appears when you start DVD playback or you may get poor playback or none at all while running video playback DVD playback or game applications Solution Do either of the following e If you are using the computer display and external monitor simultaneously with 32 bit color mode change the color depth to 16 bit mode e If you are using a desktop size of 1280x1024 or larger reduce the desktop size and the color depth Problem You see the poor quality screen in DVD playback 26 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Solution When you playback DVD by WinDVD on dual display mode you might need to lower the display resolution and or the color depth to improve the screen quality or use single display either the LCD or the external monitor only mode Problem The image cannot be expanded to fill the entire screen Solution When the display is set to 640x480 or 800x600 in the dual or extended display mode screen expansion is not supported When the color is set to 32 bit and the display is set to 640x480 or 800
14. exposed to fire or water short circuited or disassembled Keep the battery pack away from children and do not put it in trash that is disposed of in landfills To reduce the risk of fire use only No 26 AWG or thicker telephone cable The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands Immediately wash the affected areas with water If symptoms persist seek medical care Do not disassemble the optical storage drive unit as this might result in hazardous radiation exposure e Avoid direct eye exposure with the laser beam contained in some drives First Edition November 2001 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes w
15. following these important tips you will get the most use and enjoyment out of your computer Important tips Be careful about where and how you work Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or under the keyboard Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Your computer display is designed to be opened and used at about 90 degrees Do not open the display beyond 180 degrees as this might damage the compute
16. get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this Section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code Applicability of suppliers and resellers unchanged FRANCE Appendix B Warranty Information 61 Limitation of Liability The following replaces the second sentence of the first paragraph of this Section In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged IRELAND Extent of Warranty The following is added to this Section Excep
17. hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt e For automatic calls to different numbers Some parameters required for compliance with Telecom s Teleprint requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom s specifications the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another e For automatic call set up This equipment shall not be set up to make automatic calls to Telecom s 111 Emergency Service e Call answering Some parameters required for compliance with Telecom s Teleprint requirements are dependent on the equipment PC associated with this device In order to operate within the limits of compliance with Telecom s Appendix C Notices 71 specifications the associated equipment shall be set to ensure that calls are answered between 3 and 3a seconds of receipt of ringing e For correct operation the total of the RN s of all devices connected to a single line at any time should not exceed 5 For the modem with approval number PTC 211 01 050 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection
18. involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part 54 ThinkPad R30 Series Service and Troubleshooting Guide Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides b secure all programs data and funds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such
19. service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider Governing Law The applicable laws that govern interpret and enforce rights duties and obligations of each of us arising from or relating in any manner to the subject matter of this Statement without regard to conflict of laws principles as well as Country unique terms and competent court for this Statement are those of the country in which the warranty service is being provided except that in 1 Albania Bosnia Herzegovina Bulgaria Croatia Hungary Former Yugoslav Republic of Macedonia Romania Slovakia Slovenia Armenia Azerbaijan Belarus Georgia Kazakhstan Kyrgyzstan Moldova Russia Tajikistan Turkmenistan Ukraine and Uzbekistan the laws of Austria apply 2 Estonia Latvia and Lithuania the laws of Finland apply 3 Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Congo Djibouti Democratic Republic of Congo Equatorial Guinea France Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Mali Mauritania Morocco Niger Senegal Togo and Tunisia this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreement or related to its violation or execution including summary proceedings will be settled exclusively by the Commerc
20. to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances If a charge for local calls is unacceptable the Dial button should not be used for local calls Only the seven digits of your local number should be dialled from your modem Do not dial the area code digit or 0 prefix This equipment should not be used under any circumstances that may constitute a nuisance to other Telecom customers Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications e Automatic re attempts to the same number There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the e
21. you may connect to your line as determined by the REN REN 0 7 you should call your local telephone company to determine the maximum REN for your calling area 4 If the built in modem causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice isn t practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC 5 Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so as to give you an opportunity to maintain uninterrupted service 6 If you experience trouble with this built in modem contact your IBM Authorized Seller or the IBM Corporation 500 Columbus Avenue Thornwood NY 10594 1 800 772 2227 for repair warranty information The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning 7 No customer repairs are possible to the modem If you experience trouble with this equipment contact your Authorized Seller or the IBM Corporation for information 8 The modem may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state p
22. 1 In the descriptions below x can represent any character 2 The version of PC Doctor referred to here is PC Doctor for Windows Message 0175 Bad CRC1 stop POST task Solution The EEPROM checksum is not correct block 6 Have the computer serviced Message 0187 EAIA data access error Solution The access to EEPROM is failed Have the computer serviced Message 0188 Invalid RFID serialization information area or bad CRC2 Solution The EEPROM checksum is not correct block 0 and 1 or block 6 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced Message 0189 Invalid RFID configuration information area Solution The EEPROM checksum is not correct block 4 and 5 The system board should be replace and the UUID needs to be reinstalled Have the computer serviced Message 0190 Critical low battery error Solution The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one Message 0193 RF antenna has been removed Solution The RFID antenna that you installed has been removed Enter the supervisor password to return your computer to the normal operation Chapter 2 Solving computer problems 13 Solving computer problems Message 0194 The computer is carried through the security gate Solution The computer has been carried through the security
23. F THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to conflict of law principles Part 2 Country unique Terms AMERICAS BRAZIL Governing Law The following is added after the first sentence Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro NORTH AMERICA Warranty Service The following is added to this Section To obtain warranty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario UNITED STATES Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York 56 ThinkPad R30 Series Service and Troubleshooting Guide ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in add
24. Guide Getting help and service Country or region Language Telephone Number Colombia Spanish 980 912 3021 Denmark Danish 45 20 82 00 Ecuador Spanish 1 800 426911 option 4 Finland Finnish 09 22 931 840 France French 02 38 55 74 50 Germany German 07032 1549 201 Ireland English 01 815 9200 Italy Italian 02 7031 6101 Japan Japanese Luxembourg French 298 977 5063 Mexico Spanish 001 866 434 2080 Netherlands Dutch 020 514 5770 New Zealand English 0800 446 149 Norway Norwegian 66 81 11 00 Peru Spanish 0 800 50 866 Portugal Portuguese 21 791 51 47 Russia Russian 095 940 2000 Spain Spanish 91 662 49 16 Sweden Swedish 08 477 4420 Switzerland German French Italian 0583 33 09 00 Taiwan Mandarin 886 2 2725 9799 United Kingdom English 01475 555 055 United States English 1 800 772 2227 Uruguay Spanish 000 411 005 6649 Venezuela Spanish 0 800 100 2011 Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service International Warranty Service is available for your computer Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered Chapter 3 Getting help and service from IBM 45 Getting help and servi
25. OOLS OSFIXES directory on your hard disk drive These directories also contain text files explaining how to install the drivers Note If you cannot find the device drivers you need on your hard disk drive or if you want to receive updates and the latest information about them refer to the ThinkPad Service amp Support Web site To access this Web site open Access ThinkPad by pressing the ThinkPad button then click the Service amp Support image on the right of the screen For instructions on how to install a new operating system see the on board help Access ThinkPad 34 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Backing up your system Backing up your registry When you add software applications or devices to your computer the installation process may change your registry and configuration If your computer does not work properly after you add applications or devices you need to restore the previous registry Before you make changes backup the configuration If something goes wrong you can restore the system registry and configuration files You can use ConfigSafe for Windows 98 and Windows 2000 or System Restore for Windows XP and Windows Millenium Edition to save the configuration before you make changes Then if something goes wrong use ConfigSafe or System Restore to restore the system registry and configuration files For Windows XP To capture a snapshot of your s
26. OS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password then however you cannot change the parameters that are protected by the supervisor password For more information refer to the on board help provided with your computer 4 Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter A submenu is displayed 5 Change the items you want to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter 6 Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the IBM BIOS Setup Utility menu 7 Select Restart then press Enter Change the option you want then press Enter Your computer restarts Notes 1 The Restart submenu offers you such options as loading the default settings or discarding the changes 2 If you need to restore the settings to their original state as of the time of purchase press the F9 key to load the default settings 32 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Recover pre installed software If the data on your hard disk drive is damaged or accidentally erased you can restore the software that was shipped with your computer This software includes your pre installed operating system application
27. The radiated output power of the Wireless LAN Adapter is far below the FCC radio frequency exposure limits Nevertheless the ThinkPad R31 computer shall be used in such a manner that the potential for human contact during normal operation is minimized as follows e CAUTION To comply with FCC RF exposure compliance requirements a separation distance of at least 20 cm 8 inches must be maintained between the antenna of this device and all persons Transmitter antenna position e Please make sure of the following when you use a Bluetooth option or wireless PCMCIA card in your ThinkPad R31 computer 1 Visit the IBM site at www ibm com pc qtechinfo MIGR 39377 html and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature Copyright IBM Corp 2001 75 2 When you use any other RF option device that is not listed on the IBM site all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off 3 Users are requrested to follow the RF Safety instructions on wireless option devices that are included in the RF option device s user s manual Interference Statement An improper installation or unauthorized use may cause harmful interference to radio communications Also any tampering of the internal antenna will void the FCC certification and your warranty Refer to Ronee casngoe 4a armor bib Canada I
28. ThinkPad R30 Series Service and Troubleshooting Guide ThinkPad R30 Series Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the general information under A DANGER e To avoid electric shock hazard connect and disconnect cables appropriately when installing moving or opening the covers of this product or attached devices Use the power cord with a properly grounded outlet Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn To reduce the risk of electric shock do not use your computer in or near water To avoid electric shock do not use your computer with the telephone cable connection during an electrical storm Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm e Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags The battery pack contains a small amount of harmful substances There is danger of an explosion if the battery pack is incorrectly replaced
29. ancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours un service d inspection des installations lectriques ou lectricien selon le cas L indice de charge IC assign chaque dispositif terminal indique REN 0 3 pour viter toute surcharge le pourcentage de la charge totale qui peut tre raccord e un circuit t l phonique boucl utilis par ce dispositif La terminaison du circuit boucl peut tre constitu e de n importe quelle combinaison de dispositifs pourvu que la somme des indices de charge de l ensemble des dispositifs ne d passe pas 5 Notice for Australia The following notice applies when using the telephony functions WARNING FOR SAFETY REASONS ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS COMPLIANCE LABEL THIS INCLUDES CUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED 70 ThinkPad R30 Series Service and Troubleshooting Guide Notice for New Zealand For the modem w
30. annels for both the parallel and infrared ports do the following 22 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Click OK to disable DMA for the infrared port Close a parallel port panel Click the Infrared device button to open the infrared panel Choose DMAO or DMAI for the infrared port on the panel If you see the panel asked whether you want to disable DMA for an audio device click OK ok ON Standby or hibernation problems Problem The computer enters standby mode automatically Solution If the processor reaches a temperature that is too high the computer will automatically enter standby mode to allow the computer to cool and to protect the processor and other internal components Problem The computer enters standby mode immediately after POST the standby indicator turns on Solution Make sure that e The battery is charged e The operating temperature is within the acceptable range Refer to Specifications in this Guide If these items are correct have the computer serviced Problem The critical low battery error appears and the computer immediately turns off Solution The battery power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem The computer display remains blank after you take action to return from a sleep mode Solution Check if an external monitor was disconnected while the comp
31. blem and deciding what action is necessary to fix the problem e IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered e Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty service Chapter 3 Getting help and service from IBM 43 Getting help and service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and r
32. ce 46 through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www ibm com pc support and click Warranty Lookup Eligible IBM computers are identified by their four digit machine types For more information about International Warranty Service see Service Announcement 601 034 at http www ibm com Click Support amp downloads click Announcement letters and click Announcements search In the Search by letter number only field type 601 034 and click Search ThinkPad R30 Series Service and Troubleshooting Guide A DANGER Appendix A Important safety instructions Electric current from power telephone and communication cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet To Connect To Disconnect Turn everything OFF BN de Be Turn 10 J OFF Win g S amp S A gt First attach all cables to devices gE
33. ceptable method of communication In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs of alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Avis Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalent Number REN 0 3 assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5 L
34. charge certain types of repair and exchange service to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation At its discretion IBM or your reseller will 1 either repair or exchange the failing Machine and 2 provide the service either at your location or a service center IBM or your reseller will also manage and install selected engineering changes that apply to the Machine Some parts of IBM Machines are designated as Customer Replaceable Units called CRUs e g keyboards memory or hard disk drives IBM ships CRUs to you for replacement by you You must return all defective CRUs to IBM within 30 days of your receipt of the replacement CRU You are responsible for downloading designated Machine Code and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Many features conversions or upgrades
35. cks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Laser compliance statement The CD ROM CD RW DVD ROM or DVD CD RW drive which can be installed in the IBM ThinkPad computer is a laser product The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 Appendix A Important safety instructions 49 LUOKAN 1 LASERLAITE APPAREIL ALASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products In other countries the drive is certified to conform to the requirements of EN60825 A DANGER Do not open the CD ROM CD RW DVD ROM or DVD CD RW drive unit no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures other than those specified might result in hazardous radiation exposure Class 1 laser pr
36. d For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m An IBPT BIPT licence is required for public usage outside building For registration and license please contact IBPT BIPT L utilisation en ext rieur est autoris sur le canal 10 2462 MHz et 11 2467 MHz Dans le cas d une utilisation priv e l ext rieur d un b timent au dessus d un espace public aucun enregistrement n est n cessaire pour une distance de moins de 300m Pour une distance sup rieure 300m un enregistrement aupr s de l IBPT est requise Pour une utilisation publique l ext rieur de b timents une licence de l IBPT est requise Pour les enregistrements et licences veuillez contacter l IBPT A l int rieur des b timents utilisation sans contrainte g ographique avec puisaance maximale de 100 mW dans la bande 2446 5 2483 5 MHz A l ext rieur des batiments utilisation non autoris e Vous pouvez contacter l Autorit de R gulation des T l communications http www art telecom fr pour tout aute cas particulier France F Indoor no geographical restriction with a maximum power of 100 mW within the band of 2446 5 2483 5 MHz Outdoor the band is not opened Please contact ART for any other specific case Deutschland D A
37. d disk drive e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs the physical shock e Do not apply pressure to the cover of the drive e Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk drive and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the battery 4 Remove the screw that secures the hard disk drive Chapter 2 Solving computer problems 37 Replacing the hard disk drive 5 Remove the hard disk drive by pulling the cover away from the computer 7 Attach the cover to a new hard disk drive 8 Insert the hard disk drive and its cover into the hard disk drive bay then secure it with the screw 9 Reinstall the battery 10 Turn the computer over Connect the ac adapter and cables to the computer 38 ThinkPad R30 Series Service and Troubleshooting Guide Replacing the battery Replacing the battery To replace the battery do as follo
38. d hear a click e The CD or DVD tray is firmly closed e The device drivers are correctly installed 28 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Problem You hear a noise from the CD or DVD drive when the disc is spinning Solution The CD or DVD drive cover might be bent Have the computer serviced Problem The CD or DVD tray does not open even if you press the CD or DVD drive eject button Solution Insert a pin into the CD or DVD emergency eject hole and eject the CD or DVD tray Problem The CD or DVD cannot be read Solution Make sure that e The CD or DVD is not dirty If it is clean it with a CD or DVD cleaner kit e The CD or DVD is not defective If it is try another CD or DVD e The CD or DVD is placed in the tray with the label side up e The CD or DVD format conforms with one of the following Music CD CD ROM or CD ROM XA Multisession photo CD Video CD CD R or CD RW DVD ROM DVD video Note You can only playback DVD movies if your computer has a DVD ROM or DVD CD RW drive and the DVD movie playback software is installed Problem The DVD movie does not play Solution The region code of the DVD movie you inserted into the DVD ROM or DVD CD RW drive must match the region code you set for the DVD Player software You can set the region code a maximum of 5 times If you have not reached the limit a prompt appears and you change it
39. de variety of sources available from IBM to assist you This section contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your computer and whom to call for service should it be necessary Information about your IBM computer and preinstalled software if any is available in the documentation that comes with your computer That documentation includes printed books online books README files and help files In addition information about IBM products is available on the World Wide Web and through the IBM Automated Fax System For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at support microsoft com directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier If you select Profile from the sup
40. does not resolve the problem you may need to reinstall your operating system Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit the screen saver or press the power switch to resume from standby or hibernation Problem The computer cannot boot up The message Insert system diskette and press Enter key to reboot appears Solution Have in hand a bootable diskette such as the Windows startup diskette and do as follows 1 Turn off the computer 2 Connect the external diskette drive 3 Insert the bootable diskette into the diskette drive The Windows startup diskette can help diagnose the problem If the problem remains have the computer serviced Problem The DOS full screen looks smaller 640 x 480 18 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Solution When you use a DOS application that supports only the 640x480 resolution VGA mode the screen image might look slightly distorted or smaller than the display size This is to maintain compatibility with other DOS applications and is not a defect To expand the screen image to the same size as the actual screen start the ThinkPad Configuration program and click LCD then select the Screen Expansion function The image might look slightly distorted See the on board help Access ThinkPad for more detail
41. e computer then turn it on again and listen If you are using an external monitor refer to External monitor problems Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness control might be set to minimum brightness Adjust the brightness level by pressing Fn Home If the screen still remains blank make sure that e The battery is installed correctly e The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet e The computer power is on Turn on the power switch again for confirmation Chapter 2 Solving computer problems 17 Solving computer problems If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps or a continuous beep while starting up Solution If you are using Ethernet e Make sure that the Ethernet cable is connected firmly e Contact your network administrator If the screen is still blank and beeps are not stopped have the computer serviced Problem When I turn on the machine only a white cursor appears on a blank screen Solution First reboot your system by pressing Ctrl Alt Del If that does not work hold down the power switch for more than 4 seconds If this
42. e the computer see the onboard help Access ThinkPad Attention If you forget your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you still have a problem have the computer serviced 16 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Message Hibernation error Solution The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation e Restore the system configuration to what it was before your computer entered hibernation mode e If the memory size has been changed re create the hibernation file Message Operating system not found Solution Verify the following e The hard disk drive is correctly installed e Astartable diskette is in the diskette drive If you still see the same error message check the boot sequence using BIOS Setup Utility Message Fan error Solution Cooling fan has failed Have the computer serviced Errors without codes or messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off th
43. eate a Recovery Repair diskette When the operating system cannot boot normally you can use the Recovery Repair diskette to boot your computer Make a Recovery Repair diskette and save it for future use To make a Recovery Repair diskette 1 Shut down and restart your computer 2 Attach the external diskette drive to the computer 3 At the prompt press F11 The option to press F11 appears for only a few seconds You must press F11 quickly The Product Recovery program main menu appears Select System Utilities from the main menu Press Enter Select Create a Recovery Repair diskette Press Enter Follow the on screen instructions ALO oP When the process is completed label your diskette as the Recovery Repair diskette and save it for future use To use the Recovery Repair diskette 1 Shut down and turn off your computer 2 Attach the external diskette drive to the computer 3 Insert the Recovery Repair diskette into the drive then turn on the computer 4 Follow the on screen instructions Installing a new operating system and device drivers If you install a new operating system on your computer you need to install the ThinkPad device drivers for it at the same time The device drivers are provided in the C IBMTOOLS DRIVERS directory on your hard disk drive The software applications are provided in the C IBMTOOLS APPS directory on your hard disk drive Operating system updates are provided in the C IBMT
44. ecorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Telephone numbers Before you call use Access ThinkPad to find information about your computer Access ThinkPad includes a comprehensive on board help and information center for your computer and includes information such as installing additional memory It travels with you eliminating the need to carry reference manuals Press the ThinkPad button to open Access ThinkPad Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web site at www ibm com pc support Country or region Language Telephone Number Argentina Spanish 0800 666 0011 Australia English 1300 130 426 Austria German 01 24592 5901 Bolivia Spanish 0800 0189 Belgium Dutch 02 210 9820 French 02 210 9800 Brazil Portuguese 55 11 3889 8986 Canada English French 1 800 565 3344 416 383 3344 Chile Spanish 800 224 488 China Mandarin 800 810 1818 China Hong Kong S A R Cantonese English 2825 7799 Putonghua 44 ThinkPad R30 Series Service and Troubleshooting
45. efore turning the computer on reinstall it Then test the memory with PC Doctor Message 0232 Extended RAM error 14 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Solution The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor Message 0250 System battery error Solution The backup battery which is used to preserve the configuration information such as the date and time while the computer is tuned off is depleted Replace the battery and run BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced Message 0251 System CMOS checksum bad Solution The system CMOS might have been corrupted by an application program The computer uses the default settings Run BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced Message 0260 System timer error Solution Have the computer serviced Message 0280 Previous boot incomplete Solution Your computer was previously unable to complete the boot process Turn the computer off then turn it on to start the BIOS Setup Utility Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10 If you still see the same error code have the comput
46. ement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law All proceedings shall be conducted including all documents presented in such proceedings in the English language The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator before proceeding upon the reference The third arbitrator shall act as Appendix B Warranty Information 57 chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the ICC Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed The English language version of this Agreement prevails over any other language version HONG KONG AND MACAU Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of Hong Kong Special Administrative Region INDIA Limitation of Liability
47. er serviced Message 02D0 System cache error Solution The cache is disabled Have the computer serviced Message 02F4 EISA CMOS not writable Solution Have the computer serviced Message 02F5 DMA test failed Solution Have the computer serviced Message 02F6 Software NMI failed Chapter 2 Solving computer problems 15 Solving computer problems Solution Have the computer serviced Message 02F7 Fail safe timer NMI failed Solution Have the computer serviced Message The power on or supervisor password prompt et Solution If the power on password prompt appears when you turn on your computer a power on password is set If the supervisor password prompt appears when you press F1 to access the IBM BIOS Setup Utility the supervisor password is set Type the correct password and press Enter to use the computer see the onboard help Access ThinkPad If you still have a problem have the computer serviced Attention You might want to note your password and keep it in a safe place If you forget your supervisor password IBM will not reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Message The hard disk password prompt Et Solution If the hard disk password prompt appears a hard disk password is set Type the correct password and press Enter to us
48. ersonalize System Details About Access ThinkPad ThinkPad Features 2 Tools amp Tips 3 n Battery amp Power Battery MaxiMiser Community Display amp Multimedia Devices Presentation Director Looks Keyboard amp TrackPoint I ThinkPad Configuration Utility Solutions Drives amp Other Storage Devices Backup amp Restore Tools Accessories amp Upgrades Modem amp Networking P Data Migration Tools Serice amp Support Ports amp Connectors Security Accessories ia Tips for New Users Access Help Access Support fe Experience Access Support your portal to IBM support Learn about the many features of your ThinkPad computer ThinkPad Features provides a visual display of your computer and components Once you are familiar with the hardware features of your system use the Tools and Tips category to get the most out of those features like Wireless Networking Maximizing your battery life etc Click Access Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer Visit these IBM Web sites to join an interactive community of ThinkPad users download new backgrounds purchase accessories or get online support Keyword Search provides a quick way to search information in Access Help You can view information about your system such as model number in System Details and change the look of your application throu
49. es Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party 66 ThinkPad R30 Series Service and Troubleshooting Guide 8 International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 C Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe B est conform la norme NMB 003 du Canada European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited PO BOX 30 Spango Valley Greenock Scotland PA160AH This product satisfies the Class B limits of EN 55022 Telecommunication notices Federal Co
50. evice Manager tab Click the mark of CD ROM Double click the name of the CD or DVD drive Click the Setting tab Clear the Auto insert notification check box ONAaA 8 w D gt Windows 98 no longer detects the CD or DVD insertion automatically For Windows NT If you enable the CD ROM AutoRun feature the timer cannot trigger the computer to enter standby mode To enable the timer in this situation edit the configuration information in the registry as follows HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Cdrom Autorun 0x1 gt Autorun 0 24 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Computer screen problems Problem The screen is blank Solution Press Fn Home to make the screen brighter If the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solution Make sure that e The display device driver is installed correctly e The display resolution and color depth are correctly set e The monitor type is correct To check these settings do as follows For Windows XP 1 Click Start gt Control Panel Click Appearance and Themes in the Pick a category section Click Display in the Pick a Control Panel icon section Click the Settings tab Check whether the color depth and resolution are correctly set Click Advanced Click the Adapter tab Make sure Trident Video Accelerator CyberBlade Ail is show
51. eyboard cable is correctly connected to the computer if the keyboard is connected to the computer via a port replicator e The keyboard mouse cable is correctly connected to the computer via a port replicator e The keyboard cable is connected to the correct side of the keyboard mouse cable If these connections are correct disconnect the keyboard mouse cable from the port replicator and make sure that the keyboard operates properly If the built in keyboard works there is a problem with either the cable or with the keyboard Try using a different keyboard mouse cable or external keyboard Problem The internal numeric keypad does not work 20 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Solution If you connect an external numeric keypad or an external keyboard with a numeric keypad the internal numeric keypad is disabled Use the external numeric keypad instead TrackPoint problems Problem The cursor drifts when the computer is turned on or after it resumes normal operation Solution The cursor might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Drift might last for several seconds under the following conditions e When the computer is turned on e When the computer resumes normal operation e When the TrackPoint is pressed for a long time e When the temperature changes Problem The m
52. f loto First remove the power cord from the outlet Attach the signal cables to receptacles gt Remove signal cables from receptacles S 5 amp E eC ee gt ALE a Attach the power cord to an outlet Remove all cables from devices P loto Turn the device ON s oA Copyright IBM Corp 2001 47 A DANGER Reduce the risk of fire and electric shock by always following basic safety precautions including the following e Do not use your computer in or near water During electrical storms Do not use your computer with the telephone cable connection Do not connect the cable to or disconnect it from the telephone outlet on the wall A DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by IBM or an equivalent Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it Do not short circuit it Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards
53. for compliance with The European Council Directive 89 336 EEC The Low Voltage Directive 73 23 EEC amp The Amendment Directive 93 68 EEC Radio amp Telecommunications Terminal Equipment Directive R amp TTE 1999 5 EC Note Full test reports have been provided Product conformance to cited product specifications are based on sample type testing evaluation or assessment at the following two testing laboratories as well as the TCF are kept 1 Nemko Dallas Inc located in 802 N Kealy Lewisville TX 75057 2 Bay Area Compliance Lab Corp located in 230 Commercial St Suite 2 Sunnyvale CA 94086 AE i LL slate A Fi rogram Manager Actiontec Electronics Inc Actiontec Electronics Inc htip www actiontec com Corporate Headquarters 760 North Mary Avenue Sunnyvale CA WOSA e Phone ON 752 7700 Fax 108 541 0005 Appendix D Wireless Regulatory Information 77 Belgie B Gebruik buiten gebouw alleen op kanalen 10 2462 MHz en 11 2467 MHz Voor priv gebruik buiten gebouw over publieke grond over afstand kleiner dan 300m geen registratie bij BIPT IBPT nodig voor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor publiek gebruik buiten gebouwen is licentie van BIPT IBPT verplicht Voor registratie of licentie kunt u contact opnemen met BIPT Belgium B Belgique B France F For outdoor usage only channel 10 2462 MHz and 11 2467 MHz is allowe
54. g liquid and cloth The disc can be used for reading if you clean it e When installing your hard disk CD or DVD drive or installing an external diskette drive follow the instructions shipped with your hardware and apply pressure only where needed on the device See Access ThinkPad your on board help system for information on replacing your hard disk drive open Access ThinkPad by pressing the ThinkPad button Take care in setting passwords e Remember your passwords If you forget your power on password you have to take your computer to an IBM reseller or marketing representative to have the password canceled Attention If you forget your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service Attention You might want to note your password and keep it in a safe place If you forget your supervisor password IBM will not reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Other important tips e Your computer modem may use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a 8 ThinkPad
55. gh Personalize Copyright IBM Corp 2001 V vi Whenever you have a question about your computer or wish to view IBM Web sites simply press the ThinkPad button to open Access ThinkPad Click one of the Internet buttons to join an interactive ThinkPad Web community or to directly access information about accessories and software updates small business offerings and help and support Access ThinkPad includes a comprehensive on board help and information center for your computer and includes information such as installing additional memory It travels with you eliminating the need to carry reference manuals Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown This opens another window where you can view hundreds of help topics by browsing the table of contents using the index or performing a search View help topics to learn how to e Install additional memory e Use your computer hardware features e Connect to the internet or a local network e Set up a projector for your presentation e Use passwords and other security features e Install remove and recover software e Upgrade your system e Extend the life of your battery e Troubleshoot problems e Contact IBM for service and support e Perform many other tasks ThinkPad R30 Series Service and Troubleshooting Guide Some of the topics in your help system contain brief video clips that show y
56. hat is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the third paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are not liable for any of the following items 1 and 2 unchanged 3 indirect damages even if IBM or your reseller is informed of their possibility 62 ThinkPad R30 Series Service and Troubleshooting Guide SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM UNITED KINGDOM Limitation of Liability The following replaces items 1 and 2 of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Se
57. he battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is still short use a new battery Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery cannot be charged Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when e The hard disk drive starts accessing the data or it stops e You carry the hard disk drive e You carry your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution Use PC Doctor to test the hard disk drive If there are problems have the hard disk drive serviced CD ROM DVD ROM CD RW DVD CD RW drive problems Problem The CD or DVD does not work Solution Make sure that e The computer power is turned on and a CD or DVD is properly loaded on the center pivot of the CD or DVD drive You shoul
58. ial Court of Paris 4 Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe this Agreement will be governed by English Law and disputes relating to it will be submitted to the exclusive jurisdiction of the English courts and 5 in Greece Israel Italy Portugal and Spain any legal claim arising out of this 60 ThinkPad R30 Series Service and Troubleshooting Guide Statement will be brought before and finally settled by the competent court of Athens Tel Aviv Milan Lisbon and Madrid respectively THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA AND GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this Section The minimum warranty period for Machines is six months In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and
59. ied e Store your external and removable hard disk diskette CD and DVD drives in the appropriate containers or packaging when they are not being used Cleaning your computer Occasionally clean your computer as follows e Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer e Avoid spraying cleaner directly on the display or the keyboard e Gently wipe the display with a dry soft cloth Chapter 1 Overview of your new ThinkPad computer 9 Caring for your ThinkPad computer 10 ThinkPad R30 Series Service and Troubleshooting Guide Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error codes or messages Errors without codes or messages A password problem A power switch problem Keyboard problems TrackPoint problems Infrared port problems Standby or hibernation problems Computer screen problems An external monitor problem A television problem Battery problems Copyright IBM Corp 2001 12 13 13 17 19 19 19 21 22 23 25 27 27 5 27 Hard disk drive problems CD ROM DVD ROM CD RW DVD CD RW drive problems Software problems Other problems Starting BIOS Setup Utility Recover pre installed software Installing a new operating system and devic drivers Backing up your system Backing up your registry Backing up data ae Replacing the hard disk drive Replacing the battery
60. ill be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Important Notice for Users The FCC RF Safety Requirement e When you use a Bluetooth option or wireless PCMCIA card in your ThinkPad R31 computer please make sure of the following 1 Visit the IBM site at www ibm com pc qtechinfo MIGR 39377 html and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature 2 When you use any other RF option device that is not listed on the IBM site all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off 3 Users are requrested to follow the RF Safety instructions on wireless option devices that are included in the RF option device s user s manual details Copyright IBM Corp 2001 iii iv ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad Keyword Search Home P
61. ith approval number PTC 211 01 081 e The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services e Functional tests This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances e Fail safe requirements Under power failure conditions this appliance may not operate Please ensure that a separate telephone not dependent on local power is available e Automatic re attempts to the same number Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on
62. ition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation Limitation of Liability The following is added to this Section Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA LAOS AND VIETNAM Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York The following is added to this Section Disputes and differences arising out of or in connection with this Agreement shall be finally settled by arbitration which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce ICC The arbitrator or arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agre
63. likely event of a hard disk malfunction by backing up your important files regularly For Windows XP To back up data start the backup application as follows 1 Click Start gt Control Panel 2 Click Performance and Maintenance in the Pick a category section 3 Click Back up my data in the Pick a task section 4 Follow the on screen instructions For Windows 2000 or Windows 98 To back up data start the backup application as follows 1 Click Start 2 Move the cursor to Programs Accessories System Tools and Backup 3 Click Backup Make sure that the Create a new backup job button is marked in the Microsoft Backup window 4 Click OK The Backup Wizard will guide you through backing up some or all of the files on your hard disk For Windows Me To back up data using Windows Me copy your files to a diskette drive or another storage device on a regular basis 36 ThinkPad R30 Series Service and Troubleshooting Guide 8 Replacing the hard disk drive Replacing the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative Note Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping M Attention Handling a har
64. limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rul
65. m Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or fail
66. mmunications Commission FCC and Telephone Company Requirements Part 68 of the FCC Rules 1 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual In order to program this information into your computer you should be sure to follow the installation instructions for your fax software package Appendix C Notices 67 2 The built in modem is built into the ThinkPad computer It complies with Part 68 of the FCC Rules A label is affixed to the bottom of the computer that contains among other things the FCC registration number USOC and Ringer Equivalency Number REN for this equipment If these numbers are requested look at the label and provide this information to your telephone company 3 The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five 5 0 To be certain of the number of devices
67. munity and the result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of the Wireless LAN Adapter may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include e Using the Wireless LAN Adapter on board airplanes or e In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use of wireless devices in a specific organization e g airport you are encouraged to ask for authorization to use the Wireless LAN Adapter prior to turning on the ThinkPad R31 computer 74 ThinkPad R30 Series Service and Troubleshooting Guide Appendix D Wireless Regulatory Information The ThinkPad R31 computer must be installed and used in strict accordance with the instructions as described hereafter This product complies with the following radio frequency and safety standards USA Federal Communications Commission FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC RF Safety Requirement
68. n in the adapter information window Click the Monitor tab 10 Make sure the information is correct ONOa rR amp D For Windows 2000 Windows 98 or Windows Me 1 Open the Display Properties window by double clicking the Display icon in the Control Panel Click the Settings tab Check whether the color depth and resolution are correctly set Click Advanced Click the Adapter tab Make sure Trident Video Accelerator CyberBlade Ail AGP is shown in the adapter information window Click the Monitor tab 8 Make sure the information is correct Dap D N Chapter 2 Solving computer problems 25 Solving computer problems For Windows NT 1 Open the Display Properties window by double clicking the Display icon in the Control Panel Double click the Display icon in the Control Panel Click the Settings tab Check whether the color depth and resolution are correctly set Click Display Type Dapy Make sure Trident Video Accelerator 3D Adapter is shown in the adapter type section Problem Incorrect characters appear on the screen Solution Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or over to turn off your computer then turn it on again Problem Missing
69. nd Troubleshooting Guide Specifications Specifications Size e 13 3 or 14 1 inch display model Width 313 mm 12 3 in Depth 254 mm 10 in Height 36 mm 1 42 in Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating with no diskette 5 to 35 C 41 to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F e Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Heat output e Approximately 65 Kcal per hour Chapter 1 Overview of your new ThinkPad computer 5 Specifications Electrical ac adapter 72W e Sin wave input at 50 to 60 Hz e Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Battery e Lithium Ion Nominal voltage 10 8 V dc Capacity 4 0 AH e Nickel Metal Hydride Nominal voltage 9 6 V dc Capacity 45 AH 6 ThinkPad R30 Series Service and Troubleshooting Guide Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments you need to use common sense when handling it By
70. nd of one attempt and the beginning of the next call attempt e Automatic calls to different numbers Automatic calls to different numbers shall be spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another e Call answering The associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 72 ThinkPad R30 Series Service and Troubleshooting Guide Notice for European Union countries Hereby Ambit declares that this J07M058 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC AMBIT AMBIT Microsystems Corporation Headquarters 5F 1 5 Hsin An Road Hsinchu Taipei Branch 4 1 Ming Shen Street Tu Chen 236 Science Based Industria Park Taiwan Tu Chen Industrial District Taiwan R O C TEL 886 3 5784975 TEL 886 2 2267 6511 FAX 886 3 5775100 FAX 886 2 2267 6512 Declaration of Conformity We AMBIT MICROSYSTEMS CORPORATION 5F 1 5 Hsin An Road Hsinchu Science Based Industrial Park Taiwan R O C Contact Person Mr Allen Lai Tel 886 3 5784975 Fax 886 3 5799178 5775100 E mail allen lai ambit com tw Herewith declare that the product Equipment 56K Internal Modem Module Model J07M058 Is in conformity with the provisions of the following EC directive s meets the requirements of the council of the European communities relating to and Reference NO
71. ndustry Canada IC Low Power License Exempt Radiocommunication Devices RSS 210 Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Permis d mission faible puissance Cas des appareils de communications radio CNR 210 Le fonctionnement de ce type d appareil est soumis aux deux conditions suivantes 1 Cet appareil peut perturber les communications radio et 2 cet appareil doit supporter toute perturbation y compris les perturbations qui pourraient provoquer un dysfonctionnement Europe CE Declaration of Conformity e Hereby Actiontec Electronics Inc declares that the RLAN device integrated in this product is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product e Actiontec Electronics Inc d clare par la pr sente que le dispositif RLAN int gr a ce produit est en conformit avec les prescriptions essentielles et autres dispositions appropri es de la Directive 1999 5 EC IBM d cline toute responsabilit en cas de non respect de cette directive r sultant d une modification non recommand e du produit e Actiontec Electronics Inc erkl rt hiermit da
72. nmeldung im Outdoor Bereich notwending aber nicht genehmigungspflichtig Bitte mit Handler die Vorgehensweise abstimmen Germany D License required for outdoor installations 78 ThinkPad R30 Series Service and Troubleshooting Guide Italia I E necessaria la concessione ministeriale anche per l uso interno Verificare con i rivenditori la procedura da seguire L uso per installazione in esterni non permessa Italy I License required for indoor use Use with outdoor installations not allowed the Netherlands NL License required for outdoor installations Nederland NL Licentie verplicht voor gebruik met buitenantennes Singapore This equipment is for use only within the confined area of a building The equipment is restricted to operating within the 2445 2483 5 MHz band Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM PS 2 Alert on LAN ThinkPad HelpCenter TrackPoint Microsoft and Windows are trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks see www intel com tradmarx htm Other company product or service names may be the trademarks or service marks of others Appendix D Wireless Regulatory Information 79 80 ThinkPad
73. oducts are not considered hazardous The design of the laser system and the CD ROM CD RW DVD ROM or DVD CD RW drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing Some drives contain an embedded Class 3A laser diode Note this warning A DANGER Emits visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions 50 ThinkPad R30 Series Service and Troubleshooting Guide Appendix B Warranty Information This appendix contains warranty information for your ThinkPad computer watranty period warranty service and support and the IBM Statement of Limited Warranty Warranty Period Contact your place of purchase for warranty service information Some IBM Machines are eligible for on site warranty service depending on the country or region where service is performed or the machine type Machine type 2656 Country or region Warranty period All Parts 1 year labor 1 year Battery pack 1 year Machine type 2657 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year Machine type 2676 Country or region Warranty period All Parts 3 years labor 3 years with onsite support Battery pack 1 year Warranty service and supp
74. ort With the original purchase of an IBM ThinkPad computer you have access to extensive support During the IBM Machine warranty period you may call IBM or your reseller for problem determination assistance under the terms of the IBM Statement of Limited Warranty Copyright IBM Corp 2001 51 The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM e Engineering Change management Occasionally there might be changes that are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware The following items are not covered under warranty service e Replacement or use of non IBM parts All IBM parts contain a 7 character identification in the format IBM FRU XXXXXXX e Identification of non IBM software problem sources e Installation of customer replaceable units CRUs e Installation and configuration of machine code or licensed internal code that is designated as customer installable If you do not
75. ou how to perform certain tasks such as installing additional memory replacing your battery or inserting a PC Card Use the controls shown to play pause and rewind the video clip 00000 Finding information with Access ThinkPad vii viii ThinkPad R30 Series Service and Troubleshooting Guide Contents Important Notice for Users The FCC RF Safety Requirement Finding information with Access ThinkPad Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance Features 5 Specifications Caring for your ThinkPad computer Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error codes or messages Errors without codes or messages A password problem A power switch problem Keyboard problems TrackPoint problems Infrared port problems Standby or hibernation problems Computer screen problems An external monitor problem A television problem Battery problems 2 Hard disk drive problems CD ROM DVD ROM CD RW DVD CD RW drive problems Software problems Other problems Starting BIOS Setup Utility Recover pre installed software Installing a new operating system and device drivers Backing up your system z Backing up your registry Backing up data he Replacing the hard disk drive Replacing the battery Chapter 3 Getting help and service from IBM Copyright IBM Corp 2001 iji iii NI O1 ND 11 13 13
76. ouse or pointing device does not work Solution Make sure that the pointing device is enabled in the Device Manager Make sure that the mouse or pointing device cable is securely connected to the computer via a port replicator Try using the TrackPoint If the TrackPoint works the error might be due to the mouse Note For more information see the manual supplied with the mouse Problem The mouse buttons do not work Solution Change the mouse driver to Standard PS 2 Port Mouse and then reinstall IBM PS 2 TrackPoint Drivers are provided in the C IBMTOOLS DRIVERS directory on your hard disk drive If your hard disk drive does not contain device drivers refer to the ThinkPad Service amp Support Web site To access this Web site open Access ThinkPad by pressing the ThinkPad button then click the Service amp Support image on the right of the screen Problem The scrolling or magnifying glass function does not work Solution Check the mouse driver in the Device Manager window and make sure that the IBM PS 2 TrackPoint driver is installed Chapter 2 Solving computer problems 21 Solving computer problems Problem The cursor does not move after the computer awakens from one of the power management modes Solution Make sure you followed the instructions in the on board help Access ThinkPad correctly if you reinstalled Windows with the Advanced Power Management APM option Infrared port problems Problem Your comp
77. port page you can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable Files In addition you can choose to receive e mail notifications whenever new information becomes available about your registered products You also can order publications through the IBM Publications Ordering System at www elink ibmlink ibm com public applications publications cgibin pbi cgi 42 ThinkPad R30 Series Service and Troubleshooting Guide Getting help and service Getting help by fax If you have a touch tone telephone and access to a fax machine in the U S and Canada you can receive by fax marketing and technical information on many topics including hardware operating systems and local area networks LANs You can call the IBM Automated Fax System 24 hours a day 7 days a week Follow the recorded instructions and the requested information will be sent to your fax machine In the U S and Canada to access the IBM Automated Fax System call 1 800 426 3395 Calling IBM If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the IBM PC HelpCenter The following services are available during the watranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware pro
78. portal gate Enter the supervisor password to return your computer to the normal operation Message 0200 Hard disk error Solution The hard disk is not working Make sure the hard disk drive is attached firmly Run the BIOS Setup Utility then make sure the hard disk drive is not disabled in the Startup menu Message 021x Keyboard error Solution Make sure that there are no objects placed on the keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following e If an external keyboard is connected do the following Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it was have the external keyboard serviced Make sure that the external keyboard is connected to the correct connector e Test the computer by using PC Doctor If the computer stops during the test have the computer serviced Message 0230 Shadow RAM error Solution The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor Message 0231 System RAM error Solution The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just b
79. r computer e The necessary device drivers are installed e The application works when it is run on some other computer If an error message appears when you are using the application program refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help Problem The Windows Safe Mode screen appears Solution Your computer may not have shut down properly the last time In Safe Mode shut down and restart your computer 30 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems If you still have a problem contact your place of purchase or the service representative for help Other problems Problem The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the network To turn off the computer press and hold the power switch for 4 seconds or more Problem The computer does not turn off with the power switch Solution If the standby indicator is on and you are working under battery power replace the battery with a fully charged one or change your power source to ac power If you still have a problem press and hold the power switch for 4 seconds or more this forces the computer to turn off Problem The computer does not start from a device you want
80. r hinge Carry your computer properly Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in standby or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display Chapter 1 Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer e Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly e If your computer comes with a diskette drive avoid inserting diskettes at an angle and attaching multiple or loose diskette labels as these can lodge in the drive Do not touch the surface of a CD or DVD or the lens on the CD or DVD tray e Wait until you hear the CD or DVD click into the center pivot of the CD or DVD drive before closing the CD or DVD tray e If your computer comes with a CD RW or DVD CD RW drive make sure your computer is protected from vibration when writing CDs Vibration may result in errors or damaged CDs Even typing on the computer will cause vibration e Do not get fingerprints dust or smudges on the recording reading side of the CD R or CD RW disc Do not use it for recording even if you cleaned it with disc cleanin
81. register your ThinkPad computer with IBM you might be required to present proof of purchase to obtain warranty service Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your ThinkPad computer and software Most computers operating systems and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes The information that comes with your ThinkPad computer also describes the diagnostic tests that you can perform If you suspect a software problem refer to the information for the operating system or application program Calling for service Please have the following information ready e Machine type model and serial number e Description of the problem e Exact wording of any error messages e Hardware and software configuration information 52 ThinkPad R30 Series Service and Troubleshooting Guide IBM Statement of Limited Warranty Z125 4753 06 8 2000 Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The ter
82. rvices Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages Appendix B Warranty Information 63 64 ThinkPad R30 Series Service and Troubleshooting Guide Appendix C Notices This publication was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware produc
83. s Problem The Windows startup screen does not fill the screen Solution When you enable the Screen Expansion function in the ThinkPad Configuration program the Windows startup screen expands but does not fill the entire screen This is not a defect The image might look slightly distorted See the on board help Access ThinkPad for more details A password problem Problem I forgot my password Solution If you forget your power on password you have to take your computer to an IBM reseller or marketing representative to have the password canceled Attention If you forget your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service Attention You might want to note your password and keep it in a safe place If you forget your supervisor password IBM will not reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service A power switch problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the system is still not reset remove
84. s and device drivers To restore your pre installed software you can use the Product Recovery program The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer Note The recovery process might take up to 2 hours Attention All of the files on the C drive will be lost in the recovery process Be sure to back up copies of the files you have saved on your C drive before you begin Note You might need to use a CD DVD or a diskette drive in the recovery process Use a drive that is compatible with your computer To use the Product Recovery program to restore your pre installed software do the following 1 Save all your files and shut down your desktop 2 Turn off your computer 3 Turn on your computer Quickly press F11 when this message is displayed on the screen To start the Product Recovery program press F11 This message is displayed for only a few seconds Note If this message is not displayed you can use a Recovery Repair diskette to get access to the Product Recovery program 4 From the list displayed on the screen select the operating system you want to recover 5 Select the recovery options you want and follow the instructions on the screen 6 Restart the system Your computer will restart with the pre installed operating system drivers and software Chapter 2 Solving computer problems 33 Solving computer problems To cr
85. ss die in diesem Produkt integrierte drahtlose RLAN Einheit die Voraussetzungen sowie alle wichtigen Anforderungen der Richtlinie 1999 5 EC erfiillt IBM bernimmt keine Verantwortung fiir Fehler die sich aus einer nicht empfohlenen unsachgem Ben Modifizierung an diesem Produkt zur Erf llung der Sicherheitsanforderungen ergeben 76 ThinkPad R30 Series Service and Troubleshooting Guide CE Declaration of Conformity Date April 27 2001 Supplier Name Actiontec Electronics Inc Supplier Address 760 North Mary Ave Sunnyvale CA 94086 Declares under our sole responsibility that the following product Equipment 802 11b Wireless LAN Mini PCI Adapter with 56K Modem Model Name Actiontec 802MIP Conforms to the following normative European and Intemational Standards Normative Standards EN 55022 1998 Information Technology Equipment Radio Disturbance Characteristics Limits and Methods of Measurement EN 55024 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement EN 60950 1992 LVD Measurement and Testing with Amendment A11 1997 ENV 50166 2 1995 Human Exposure to Electromagnetic Fields High Frequency EN 300 328 2 2000 Data Transmission Equipment Operating in the 2 4 GHz ISM Band EN 301 489 17 2000 Specific Conditions for Wideband Data and Hyperlan Equipment CTR21 1998 Analog PSTN non voice Standard We hereby verify that the equipment above listed has tested
86. t and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with these products properly exchange accurate date data with them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure Copyright IBM Corp 2001 65 References to the Web site addresses Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Electronic emission notices Federal Communications Commission FCC Statement ThinkPad R31 machine types 2656 2657 and 2676 This equipment has been tested and found to comply with the
87. t as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces items one and two of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages ITALY Limitation of Liability The following replaces the second sentence in the first paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than 1 unchanged 2 as to any other actual damage arising in all situations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine t
88. the ac adapter and the battery Keyboard problems Problem All or some keys on the keyboard do not work Chapter 2 Solving computer problems 19 Solving computer problems Solution If the problem occurred immediately after the computer returned from standby mode enter the power on password if one has been set If an external keyboard is connected the numeric keypad on your computer does not work Use the numeric keypad on the external keyboard If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If keys on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumLk Problem All or some keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer via a port replicator Problem All or some keys on the external keyboard do not work Solution To use an external keyboard you need to attach it to the computer via a port replicator or through the keyboard mouse cable Make sure that e The k
89. tiquette du minist re de l Industrie Canada identifie le mat riel homologu Cette tiquette certifie que le mat riel est conforme certaines normes de Appendix C Notices 69 protection d exploitation et de s curit des r seaux de t l communications Le Minist re n assure toutefois pas que le mat riel fonctionnera 4 la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale de t l communication Le mat riel doit galement tre install en suivant une m thode accept e de raccordement Dans certains cas les fils int rieurs de l entreprise utilis s pour un service individuel ligne unique peuvent tre prolong s au moyen d un dispositif homologu de raccordement cordon prolongateur t l phonique interne L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n empechent pas la d gradation du service dans certaines situations Actuellement les entreprises de t l communication ne permettent pas que l on raccorde leur mat riel des jacks d abonn sauf dans les cas pr cis pr vus par les tarifs paticuliers de ces entreprises Les r parations de mat riel homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le fournisseur La compagnie de t l communications peut demander l utilisateur de d br
90. to the limitations in that Act PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces this Section Both you and IBM consent to the application of the laws of the State of New York except when local law requires otherwise to govern interpret and enforce all your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to conflict of law principles Any disputes arising from or in connection with this Agreement will first be resolved by friendly negotiations failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing the PRC for arbitration in accordance with its arbitration rules in force at the time The arbitration tribunal will consist of three arbitrators The language to be used therein will be English and Chinese An arbitral award will be final and binding on all the parties and will be enforceable under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards 1958 The arbitration fee will be borne by the losing party unless otherwise determined by the arbitral award During the course of arbitration this Agreement will continue to be performed except for the part which the parties are disputing and which is undergoing arbitration EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES
91. to the region code of the inserted DVD movie If not you will only be able to play DVD movies of the last region you set Problem The control buttons on the DVD movie playback software do not work Chapter 2 Solving computer problems 29 Solving computer problems Solution The DVD movie playback software is reading the DVD Wait for a few seconds before trying the buttons again Problem A CD cannot be written Solution Make sure the CD you placed in the CD RW or DVD CD RW drive is either a CD R or CD RW If you are writing to a CD R make sure it is blank Note You can write CDs if your computer has a CD RW or DVD CD RW drive and a CD recording software is installed Problem A written CD has errors Solution Make sure your computer is protected from vibration when writing to a CD Even typing on the computer will cause vibration that may result in errors in the written CD or even a damaged and unreadable CD Note You can write CDs if your computer has a CD RW or DVD CD RW drive and a CD recording software is installed Software problems Problem An application does not run correctly Solution Make sure that the problem is not being caused by the application by checking the following e Your computer has the minimum required memory to run the application Refer to the manuals supplied with the application e The application is designed to operate with your operating system e Other applications run correctly on you
92. ublic utility commission or corporation commission for information 9 When ordering network interface NI service from the Local Exchange Carrier specify service arrangement USOC RJ11C Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top of or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone 68 ThinkPad R30 Series Service and Troubleshooting Guide number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges Industry Canada requirements Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications networks protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an ac
93. ure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR Appendix B Warranty Information 53 LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Warranty Service To obtain warranty service for a Machine contact IBM or your reseller If you do not register your Machine with IBM you may be required to present proof of purchase During the warranty period IBM or your reseller if approved by IBM to provide warranty service provides without
94. uter was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Problem The computer does not return from standby mode or the standby indicator stays on and the computer does not work Solution The computer automatically enters standby or hibernation mode when the battery is depleted Do one of the following Chapter 2 Solving computer problems 23 Solving computer problems e Replace the battery with a fully charged one and then press Fn e Connect the ac adapter to the computer then press Fn Problem Your computer does not enter standby or hibernation mode Solution Check if any option has been selected to disable your computer from entering standby or hibernation mode Problem The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT For Windows 98 The generic CD or DVD driver for Windows 98 accesses the internal CD or DVD drive every 3 seconds to see if a CD or DVD inserted in the CD or DVD drive This prevents your computer from entering standby mode even after a timeout To prevent this from occurring do the following Click Start Move the cursor to Settings and Control Panel Click Control Panel and then double click System Click the D
95. uter cannot communicate with other devices through the infrared port Solution Make sure that e The communication speeds are the same e The infrared ports are clean e No objects are between the computer and the communicating device e The distance and angle between your computer and the device are within the specified ranges e You are not operating under direct sunlight e The infrared port is directly facing the other communication port e The communication application running on your computer is compatible with that running on the other computer Refer to the application manuals for more information Problem Incorrect data is sent between your computer and a communicating device Solution Make sure that e The distance and angle between your computer and the device are within the ranges e The communication speeds are the same e There are no other devices that radiate infrared rays such as remote controlled devices or wireless headphones near your computer or the communicating device e You are not operating under direct sunlight e No fluorescent lamps are near your computer or the communicating device Problem You cannot use DMA channels for both the parallel connector and the infrared port Solution If you enable ECP and choose DMAS the default value for the parallel connector in the ThinkPad Configuration program you might be asked whether you want to disable DMA for the infrared port To use DMA ch
96. ws 1 Turn off the computer or enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer may not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Remove the battery a Slide and hold the battery latch in the unlock position EE b Insert your finger in the notch and lift up the battery H c Pull up and remove the battery KJ 4 Reinstall the battery a Insert the end of the battery with the rubber feet into the battery compartment H b Let down the other end of the battery securely into the battery compartment H c Slide the battery latch to the lock position EJ 5 Turn the computer over again Connect the ac adapter and the cables to the computer Chapter 2 Solving computer problems 39 Replacing the battery 40 ThinkPad R30 Series Service and Troubleshooting Guide Chapter 3 Getting help and service from IBM Getting help and service 42 Calling IBM Getting help on the Web 42 Getting help around the world Getting help by fax 43 Copyright IBM Corp 2001 43 45 41 Getting help and service Getting help and service If you need help service technical assistance or just want more information about IBM products you will find a wi
97. x600 screen expansion is not supported Set the color to less than 32 bits An external monitor problem Problem Display switching Fn F7 is not supported in a command prompt full screen session Solution To use display switching Fn F7 go back to the Windows Desktop by pressing Alt Enter or exit the command prompt full screen session A television problem Problem Create overlay failed Please lower your resolution color depth and try again message is displayed Solution When you attach TV as the extended monitor and play an MPEG file DVD using WinDVD this message may be displayed Please lower the display resolution and or color depth and try again Battery problems Problem The battery cannot be fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the optional Quick Charger is available use it to charge the over discharged battery If the battery cannot be fully charged in 24 hours use a new battery Problem Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Chapter 2 Solving computer problems 27 Solving computer problems Solution Discharge and recharge t
98. ystem configuration or to restore your configuration to an earlier snapshot using Windows XP 1 Click Start gt Control Panel 2 Click Performance and Maintenance in the Pick a category section 3 Click System Restore in the Pick a task section 4 Follow the on screen instructions If you need to restore a configuration snapshot open ConfigSafe and follow the on screen instructions For Windows 2000 or Windows 98 To capture a snapshot of your system configuration with ConfigSafe 1 Click Start gt Programs gt ConfigSafe gt ConfigSafe 2 Double click ConfigSafe The window opens 3 Click the camera icon 4 Type a name for the snapshot For example before installing a word processor you might type Before installing a word processor Click OK 6 After a few moments the main ConfigSafe window will return The snapshot is complete a If you need to restore a configuration snapshot open ConfigSafe and follow the on screen instructions Chapter 2 Solving computer problems 35 Solving computer problems For Windows Me To capture a snapshot of your system configuration or to restore your configuration to an earlier snapshot using Windows Me click Start gt Programs gt Accessories gt System Tools gt System Restore and follow the on screen instructions Backing up data Hard disks are reliable data storage devices However you should protect yourself against accidental data loss or the un

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